DIRECTV Reviews

Switching over to DIRECTV was hassle free and easy. The representative was so nice and helpful. The installation was also hassle free. The technician was friendly and very helpful. He answered all of my questions and even walked me through some of the steps in using the remote.

Overall all experience thus far has been great. From start to present, install to customer services I've been pleased thoroughly. Keep up The good work. I would recommend giving Matt the installation expert a big fat raise. He deserves it. Goodbye.

Our installer was excellent. He worked efficiently and was very professional and neat. It was a great experience that we initially were dreading. 5 stars for sure. His name was Charles and he explained the DIRECTV system and remote in detail before he left.

We've been with DirecTV now for one year of a two-year contract. The DirecTV product is in itself an excellent chunk of technology, but we continuously get extra little charges for things we didn't order. They will not believe we did not order some of the things on our bill and I did not even understand the programs or things that it says we had ordered. Totally unfamiliar with the names of the programs. It got to the degree whereas I had to write to the FCC to see if they could decipher it. I honestly thought that DirecTV was our answer for, not only good program and technology, but finally an honest company with legitimate billing practices and respected... I was really wrong. They are a dishonest and distrustful company. Sorry, I do NOT want to offend you that have it, it's ONLY my own experience.

I am satisfied with the installation as well as the ordering process. I will recommend this service to my friends and family. It was quick, it was easy, it was painless and stress free. Thank you very much for all of your assistance and expertise.

Installer was great. Danly from Ames Iowa can you tell me how to get my visa reward card? They said I was getting two cards at 200 dollars a piece. Somebody named Josh at Directv said after install I can get them. Thanks.

Happy in the end. Final result was all good. Original sales rep in Tennessee should be retrained. He should know to ask when someone wants their current service disconnected instead of just turning it off on his own. When we woke up the next morning and had no tv, internet or phone we were totally ticked.

We were on the lookout for a new cable company that could offer us the bundle (TV, internet and phone services). I thought we could get at least 2 out of 3 from Directv (TV and internet) but when I learned that was not the case we decided to look further.

We tried to inquire DirecTV packages and the sales rep discussed few packages and during the process we found that we do not have supporting device to watch Directv. So we requested the sales rep not to sign up for the service. But he went ahead and did and also charged our credit card. It was very unprofessional when we called the Directv to Inquire about the charge and requested a refund. NO ONE wants to take ownership of the issue and very BAD customer service. They wanted to us to cancel online and will not agree to refund, they could not even retrieve my account info, but the cc was charged. IT IS RIGHT TIME they stop cheating customers and not do this EVER AGAIN.

I have never had a more pleasant service experience thanks to these two. They were awesome!!! When I called in the sales rep had all my information ready to assist me. And when my technician Jerry arrived he did a very good installation job and made sure I knew about the options and all features that came with remote and services.

So far so good. Hope the relationship continues to grow and always be positive! Brand-new customer, never having satellite ever. Just got service installed today and love it so far! Typically everyone has nothing but great experiences in the beginning with any new service. The big question will be in the days, weeks, months, and years ahead!

I've dealt with so many problems getting service calls and support from other cable companies and dealing with everyone at DIRECTV has been amazing. I love everything that DIRECTV has to offer. Can't wait to watch Every NFL game next year for free!

I've had DirecTV for years but it wasn't until AT&T took over that dealing with this company became a nightmare. I contacted them 11/7/16 to suspend my account due to a move. This was to be effective on the 28th. They continued to deduct my monthly payment! Despite 5 additional calls between 12/1 through 12/12, which I kept being told it will be 5 to 10 working days, I finally got a call yesterday 12/28 and was told I would be getting an email concerning the refund. Received the emails (6 of them) stating the credit.

To be brief and blunt, I am at wits end with DirecTV/AT&T. I have been billed for two DirecTV accounts since October. I am the victim of the inability of DirecTV and AT&T to communicate with one another. In February of 2016, I moved from my residence. At that point, I created an AT&T internet account. As per my contract with DirecTV, I had to suspend my services because my new residence did not allow for satellite dishes. In late June, I moved to a new home that allowed for a dish. I called AT&T and asked to a) resume my DirecTV service and b) bundle DirecTV with AT&T internet. On June 30th, a technician arrived to resume both services. Turns out that AT&T could not provide internet services at the beach; however, DirecTV worked.

DirecTV had a Black Friday sale offering $100 Visa gift card but here I am two months later and have not received it and they will not look back to honor that promotion. They keep giving me the run-around to why I have not received it and they will send you from one Department to another to talk to someone you can barely understand (no disrespect). And like all consumers when you sign up during a sale you expect to get the deal that was offered through that company. DirecTV is not a honorable company.

The installation tech presented himself very well. Answered all of my questions and did a very good job installing the equipment and showing me how it works. I hope I never have any problems but if I do I sure hope this is the tech you send out.

I enrolled in the DirecTV protection plan about 5 months ago. I was guaranteed that all of my Electronics would be covered regardless. My dog knocked my TV off of the stand and I called them about it. I was told that TV is not covered. Only tablets and other electronics. I remember whenever I enroll in the plan I asked the lady that sold it to me if my TV would be covered if it fell off the wall. She said yes. This was a total lie. DirecTV is extremely involved in false advertising.

At the beginning of the month I reviewed my bill and understood that there was a possibility my service would be temporarily shut off but came to find out that I was getting minimal service. I asked a Live Chat rep what that entailed and she gave me a list of channels. They were ALL infomercials, shopping channels and Christian Channels. As a highly intelligent person and an Atheist I found this to be vulgar to a person's non-religious beliefs and intellect. When I filed a complaint on several occasions I was met with a half -ass apology, I filed a complaint with the FCC and BBB and received a response from someone with the Office of the President at AT&T and I explained the situation and she gave me a bare minimal credit of about $12 and she turned my service back on after making payment arrangements with her.

Great deals, excellent advice to suit needs, quick install. Rates and level of service beats competition hands down, switch from competitor because of internet restriction and number of TV for package deal. I'm receiving a lower rate with more options.

Have been impressed with the knowledge and the service level of DirecTV employees so far. Our new tv service is scheduled to be installed tomorrow. The bar has been set, hoping we're not disappointed. We are excited about a new option to tv watching in our home.

Service goes out any time it rains or snows and was told from a sales guy it wouldn't. He also told me I wouldn't have a contract but I do. They have "free movies" but they're actually not free. I would rather pay higher for Charter than EVER have DIRECTV but I'm locked in a contract FOR 2 YEARS!!! I highly recommend NOT choosing DIRECTV and will spread the word.

Was not told that my new install would not be wireless as my old one was. Had two different install dates. Had to make several calls just to get someone that spoke good enough English to understand them. Hate trying to deal with people that can only read a script. The last one was very helpful.

Don't understand the At&t and Directv, lack of communication. We are a Directv customer, out of contract. I received a great new deal (with Directv/At&t). The other day when I called, I was canceling my old account and activating my new contract and confirming the scheduling appointment. I also wanted to make sure the total pricing I was quoted was correct. After being directed to different departments and explaining each time what I was trying to do, I finally was directed to the last two reps who were extremely polite, answered all of my questions and solved my issues. So after being totally frustrated (and being on the phone for about 2 hours) when I spoke with the last 2 representatives, with their help and patience, they answered all of my question (and some I didn't even think to ask) and put me back in a positive and happy mood... I thank them for that. :)

Well, just had my first experience with the new AT&T DirecTV. I had to have a service call about three weeks ago to fix a connection problem. The AT&T tech who came out told me that DirecTV was going to start charging $50.00 for service calls. Of course when my next bill comes out, there it is a $49.99 service charge for the visit. I called the customer service line and spoke to someone, who had no power to make any changes to my account. I requested to be transferred to someone who could.

We discontinued our service with DirecTV, on August 4, 2016. We were never notified of any amount due. We received a notice dated Dec. 15, 2016, from a collection agency that said there was a amount due of $26.79. We discontinued our service with DirecTV, because of poor signal power during thunder storms or rain, or wind. We are senior citizens, and I think that this was a deliberate attempt to ruin our credit rating, and we would never recommend this company to anyone.

The installation specialist said he was unable to install the wireless system because there was no wiring. I later learned that there was an ethernet system and that my DirecTV order indicated that wireless equipment would be installed per the ethernet system in my new home. The installer looked for wall jacks instead of looking the panel, which had what he needed. Because of this, I've been in my new home for a week without television and am hoping someone who understands ethernet systems will be the person to install it when my appointment on the 30th comes around.

Took care of my issues from the first call to the tech that came out. All members were responsible, respectful and kind. Everyone made sure I understood the process, the DirecTV system and my options. It was a great relief to do business with a company that did not try to push the problem around. They faced it head on, and got it done.

I have had DirecTV for several years. The equipment generally works fine - I have had to replace several remotes over the last several years, had service come to my house twice to fix problems that couldn't be handled by technicians remotely. About every two months I have to reboot the box for something. Calling into service takes at least 30-40 minutes, due to long hold times, but the service technicians and sales force have always been very polite and up to now were able to solve the problems with the equipment. But tonight the three regional sports stations which come with our package suddenly quit working. After 1-1/2 hours on the phone with various departments at DirecTV, I was finally told that the stations were no longer available on the TV but I could still watch them online.

I have been a Directv customer since 2000 and I just downloaded the Directv App to record TV shows when I not home. 10 mins after I download the App I get an email stating that I added showtime and will be charged $13.99 per month and I didn't order showtime, so I called customer service to have them remove it and they tell me it will still cost me $10 to remove something I didn't order just because I downloaded the App. These little small charges add up and I sick and tired of the BS. Looking into other options.

The person that I spoke with was very educated in what they were doing in the field that they were doing it in and had very much patience with me and made me feel comfortable with asking the questions and being waited on by them.

The second technician was able to install and set up my system. His name was Nathaniel ** and he was professional and courteous. In fairness to Ron, the man who came out the week before, the weather was much better and the work less dangerous.

I called AT&T about a billing question and the representative transfer me without my knowledge to DIRECTV. However I'm glad they did so! I got Tim badge# **. He was so awesome! He stayed on the phone with me while trying to figure out why I was being billed for service from my old address. He contacted AT&T a total of three times before a representative helped us. I must say I have NEVER experience customer service like this ever before! Tim did not give up. Even after two AT&T representative hung up on us. He continue to try. He made me feel very important. :) Finally my bill is clear. I now have separate billing. Therefore I will pay DIRECTV directly! Great job Tim! You represent DIRECTV well!!! Two thumbs up. :)

Was a little sadden that my schedule to install was moved from Monday to Friday. The rep said it was due to bad weather. I understand about the weather issue. But I feel that a day delay was more than adequate of a delay.

So lets start with there was a billing problem took forever to fix. Finally got it fixed and they interrupt services. They won't help. I didn't make a payment. Then I get a email confirming my payment. I never made a payment. They just went ahead and stole it from my card and refuse to fix it. Says it was done through the automated system. I have proof of never making that payment. Not fixing that either. Then on top of this found out that they are charging me double what they are suppose to be. Guess what. They aren't fixing anything. Just "Sorry you're having problems. We will work on it." So they abuse the crap out of a customer and then I want to just get away from these crooks. And they want to charge me to cancel. STAY AWAY FROM THESE PEOPLE. And if you're crazy enough to deal with them, watch your services. Make sure they aren't charging you double. I only had them for a couple months. I am not dealing with this crap anymore.

BUYER BEWARE!!! I have never experienced worse customer service that I did with DirecTV. They messed up my account at every chance they had and when I asked to have my service discontinued because of the terrible customer service they ended up charging me for leaving early. They will treat you as badly as they please and if you don't like it they will make you pay for it. Save yourself the headache and do not do business with these people.

My experience was great. Had no problem, worked with ease, no pressure and the product seems to be working great. That's it. Thanks. The installation service personnel was spectacular, really nice, considerate of my property, and answered all my worries and my questions.

Do not subscribe to DirecTV. Their equipment fails and if they come out to replace, they will lock you into another 2-yr contract without making it clear. 75% of channels are nothing but shopping and purchase of ** stuff. I called once and they told me we owed nothing and no cancellation but when I called to cancel we have to pay $480 to get out of contract for replacement equipment for old equipment failure. This is total BS and they could care less. Used to be good service but not anymore. Have been customer for over 15 yrs til today. Good riddance!

The representative was very helpful with my questions and helping me to make sure all items were correct. The representative was very knowledgeable and made sure I understand everything that had transpired. Also was able to get me a $200.00 gift certificate.

I switched to DirecTV for the sole purpose to receive local channels in my area. After a lengthy discussion with the salesman at SAM's Club I signed the contracts. He assured me I would receive local channels in my choice package. After waiting all day for the installer (4 hrs late) he is finished but I had no local channels. He said reset the receiver after a couple of days and my locals would be there. No luck.

If I had rated this ANY time in the last 20 years I would have rated DirecTV and its service 5 stars. UNTIL I decided to take advantage of my free UPGRADE! Since the "upgrade", I have had nothing but complaints! I have spent an excess of over 10 hours or more on the phone with "technical" support. I got the upgrade because I now live with my 91 year old mother and thought the genie would be nice so that she could watch shows from either the living room or her bedroom, pausing the shows as she chose. She had Cox cable in both rooms, but I had chosen to keep Direct when I moved in because we had been so happy with the service the last 20 years.

DirecTV has upped my bill many times since I started my service with them in December of 2015. I have been on the phone with them at least 10 times over the year and for the most part, they have tried to make me happy... But in all of those calls, I have probably been on the phone with them for over 10 hours. It's ridiculous… When signing people up for the service, the fee should stay the same. I'm not getting any more channels or anything extra when they up my bill by $30+ per month! There are only about 5 channels that get watched because the channels are crap!

"You come first. DIRECTV is committed to bringing you the best TV experience at the most reasonable value." Hahaha, that is a joke. I found this on their "contact us" page which, not surprisingly, doesn't give you a contact for disputes. It's a big runaround just like it is when you call into customer service. I would give this company 0 stars if I could. I spent so much time on hold to try and work out a payment arrangement for the early termination fees, which I feel my father and I shouldn't have to pay due to the fact of being lied to by their field agent... who decided it's appropriate to knock on people's doors at 10:30 at night to try and sell DirecTV services.

After 105 minutes and 42 seconds of discussing options for signing up (mostly because their agents didn't speak clearly and had to repeat everything 5 times), we agreed on a package, which also included a $300 gift card. When my order confirmation came via email the next day, everything was fine except for the gift card. They changed it to only a $100 gift card. After another 4 calls and an hour on the phone to correct the discrepancy, DirecTV and AT&T kept passing me back and forth to someone that could "help" me.

I've been with DirecTV for about a year now. Unfortunately, I have a year left with them because of a contract. I noticed on my last bill that I was billed over double the amount all on autopay for my last bill. When I called in, they couldn't tell how or why it had changed. At a year, which it hasn't been a year, yet, I knew the price would jump unless I cancelled some programming which I did within the first month of having service with them.

My initial call to DirecTV on December 26 2016 was an overall great experience. The agent explained the process to me, assured me of things and DirecTV delivered. My experience with a call made on December 26 2015 was terrible. I was transferred 6 times before the issue was resolved and spent an hour and a half just to request an additional mini genie to my account.

I ordered DirecTV and set up an installation date. The installer arrived to our new home and told my wife that he would have to go to our basement and drill a hole in our new floor to run the cable. We told him that we did not want a hole in our new floor, and secondly it would not look very good to have a cable running through a floor to the television. We asked that he run it through the walls instead and install a jack in the wall. This would not only make it look more professional but also allow us to move the television if we ever decided to rearrange our room. He then told us he could not do that and to have an electrician come out to do that work and reschedule our installation. We asked why he could not do that and he told us that he did not have the tools to be able to do that. The installer then left our house with nothing done.

If you are thinking of DirecTV... you may want to reconsider. They will be fantastic at getting your system installed quickly and billing you on time, but if anything ever goes out - you are screwed. Even if you pay the extra like I do to have special care on my equipment. TV went out on Christmas day (yesterday) and after being transferred multiple times and being asked the very same questions this morning, they got me to the customer "did" service person who apparently thought she was helping me by guaranteeing me that they could ship me a replacement box within 3 days.

I was so unhappy with their service. We had a bit of cloud cover and no service. Never got the $100 Visa that I was promised so I got rid of them. They charged me for only keeping them for 1 year (2 year contract). So today I check my account and they charged my account $200... no notice. They just slipped it through on Christmas day! Called and told them I wanted it reversed. ONLY way to reverse it is to sign back up again with a 2 year contract. NO way!

I was very pleased with the service I received. I was pleased with the way things were explained and how the person I spoke with replied. I give them a 10 star rating and would be willing to speak with them in the future if need be. And I am sure I will enjoy my experience with Direct.

I love the plans and how they listened to me. The weather has played a role in the installation. I can watch it on my phone for now. The Rep was very nice and worked hard at getting me the Right plan for my family.

The install technician was very professional and took the time to evaluate our install and actually listened to our concerns on dish location before making a recommendation that took those concerns into account. Technician also did the install in the rain. What a great guy - really went above and beyond.

Your service was very friendly and helpful. He helped me very quickly and satisfied my concerns completely. I am looking forward very much to getting my service installed next Tuesday. I am sure that if I have any problems your service reps will be able to help me.

Excellent! Good service, answer all my questions, show me how DirecTV work set by set. Friendly person. I will recommend a friend about the service. Call us before they come, explain very good, the installation was excellent. I enjoying the channel.

I have been a continuous DirecTV customer for 18 months (since June of 2015) and have never missed a payment or had my service stopped. When I originally signed up with them I signed a 1 year contract, which I understood and agreed to. The service was great when I originally bought it, but we moved in May of 2016 and since moving the service has been horrible. Any time our receiver box loses power (if it is unplugged or the power flickers - we live outside of town, so this happens semi-frequently) the receiver no longer recognizes the access card. I tried every method available, including resetting the receiver via the website, and nothing works.

Great customer service when I wanted to resolve an issue at the time of install. It was nice to have someone understand the issue and get it resolved within minutes. Working between the tech and the phone rep was seamless. It was a nice experience versus the way it could have turned out. Thanks!!!

On way back home I passed the DirecTV man coming from my house. Because I had a prior engagement on that day and I got home later than I thought so that is how I missed the appointment. So I will have to set up another date to get him back out to check my tv service back. Thank you so much, I will give DirecTV a call to let them know!

In dealing with DTV was good but the dealing with other companies connected with DTV not so good. We were happy with the installer he was very helpful in showing us how the system works. He took the time and care as if was installing it in his own home.

So far I have had no problems with getting started. They have been fair and very friendly in the whole process. They also have been quick to make sure that I have my services before the holidays. That's what got my attention instead of pushing me aside and making me wait or saying I have to keep my original Appointment and not even try to get me in. They fitted me in to make sure that I had what I needed. So as of now I'm happy with my choices.

I appreciated the efficiency and attentiveness of the representative for getting our new service scheduled. All of my questions were answered and I was never put on hold to wait endlessly for an answer. DirecTV was efficient. Regarding the installation technician who arrived to install our satellite and Genie, he was very professional and courteous. He also answered our questions and showed us how to use the features attached to our service.

I called Alvi a week before getting installed on the 15th of December 2016! I asked for the bundle deal (tv, phone, and internet) that could be seen on the back of a Red plum ad. We have been in Nc for about 3 weeks, first time with DirecTV and Alvi per say. I was misinformed about cancel date, due to not receiving any documents stating I had service, the straw that broke the camel back came from my son and I watching tv and the services zapped out 12/21/2016.

I had to go through too many people to get to the right person. Your overseas people should be for sales only. They are hard to understand and they don't understand what I wanted done and transferred me 3 times and then told me I would have to wait for a callback in 24 hours. I called back after 34 hours and got it done.

Our previous TV service was poor and frequently stopped then started again. The DirecTV service has completely eliminated that problem. This was accomplished by the technician carefully placing the dish antenna along the side of our yard between some trees.

As I have stated earlier it was painless and great service. The tech made sure I was completely comfortable with my new system and was very prompt and clean. I have been satisfied with the reception and the features of the genie system and the picture quality is great.

After trying several times to follow the online instructions to sign in as a new member, I called your support line. The service tech took a few extra steps to assure that everything worked as designed. Great job!

I was one of the lucky one to speak to someone very well mannered and answered all my questions professionally. I wish we had more people like this sale rep who assisted me on that day in other companies, instead of rerouting calls to offshore. Thank you DirecTV & AT&T for your wonderful service on this day.

The customer service was great. They listened to what I needed, were responsive, and helped in resolving my needs. The staff is also very friendly and professional. I had an overall excellent experience with DirecTV from open to close. Thank you!

The sales rep and installer were very professional and nice. I have 4 TV installed. All TVs have very clear pictures and the menu and guide are simple to use. I have the entertainment package and I think the channel lineup is going to satisfy our TV needs. Loving my DirecTV.

Great experience with guy on phone and tech guy. Tech guy was nice and very professional. He explained everything well. He showed us his badge when he got here and when he left. We would recommend DirecTV to anyone. We are very satisfied. Thanks.

Customer service representative was friendly and very responsive to my queries. The person was very knowledgeable and took the minimum time to give me the information that I needed. I would not hesitate to call back and ask the same person to help me with my problems or concerns in the future.

He was great & got the job done!!! :). He knew what he was doing, he has great experience in what he does, & very respectful, I would highly recommend him to install at another location. I did recommend a friend. Her name is Lori **... lives in Ventura, CA 93003.

The DIRECTV technician was very respectful and polite. And when I asked questions about the service he didn't mind stopping what he was doing and explaining. When the installation was done the technician showed how to operate the remote and how to navigate through all the options DIRECTV has.

The customer service rep. made my process quick and painless. She also helped me fully understand what was going on without getting aggravated or having to repeat herself. An expected hour on the phone was a simple, maybe, 15 min.

I spoke with a number of Agents regarding the installation of DirecTV, the services and charges. Although most of the agents were helpful, I was not completely satisfied and assured of my services and costs until I spoke with Tracy ** in Customer Loyalty who was FABULOUS!

We went to pay our bill the other day and DirecTV took out double of what was supposed to be paid. Now we have to wait 5 to 10 days before we get a refund and they admitted it was their mistake. Every time we have called to speak with someone on this issue they cut us off, are very rude and just say we have to wait for the refund. How is it that they can take money out of the acct within seconds but we have to wait 5 to 10 days before we get our refund?? We will never recommend DirecTV to anyone and will be looking to go elsewhere for our business.

All I have been trying to do is set up a time for a technician to come and upgrade my equipment that I was promised a MONTH AGO!!! I HAVE CALLED A MILLION TIMES (NO JOKE) and gotten transferred to the wrong department over and over and over again!!! Now they sent a guy to my house for a call service!! NOT WHAT I NEED, NOT WHAT I ASKED FOR. I want my new equipment that you promised me a month ago and that you offered me to get. I need to be contacted by a manager or someone to talk to or the department of retention needs to call me to cancel this stupid contract anymore!!!

I had a great resolution to a very frustrating problem. I was a new user so I didn't know how it would go, but the service rep took care of my problem in very little time without much effort on my end. I would be happy to recommend the service center at DirecTV. That about wraps up what I have to say. Thank you again.

I call and accepted the invitation to switch to DirecTV, and received excellent customer service. The representative was knowledgeable, efficient and courteous. The price for my new package is so reasonable and will ease the strain on our monthly expenses. With just one call, it was done!

So far very good. The picture is great. Being able to watch DirecTV on my phone is nice, and the kids love it. Plus the unlimited data with AT&T is also great. The price lock is about half what I was paying with DISH. Movies on demand and the rewind feature for current shows and recordings are great!

I switched from Dish to DirecTV and got two rooms with HD for what Dish charged me for 1 room. Best decision I have made. Picture is so much better. The service man was very professional and courteous. Everyone I speak with with DirecTV are Professional, Courteous and really care and try to help you. Excellent group of people I highly recommend.

Do NOT use DirecTV. They charge illegal fees when you cancel, no matter what the circumstances are. No matter when or how you cancel, they will hit you with fees. This happened to me after using their services for two years. There are currently class action lawsuits filed against them as well. Google 'DirecTV class action lawsuits' for more info.

Once you get to talk to the right dept. everything works out well. I was transferred 5x. The last 2 people I talked with were very personable and nice. To be honest there was one person in the chain, who did not speak English very well and that was exasperating.

I was very please with the service we received. All my questions and concerns were answered quickly and efficiently. We will recommend to our friends and family. Thank you for making our transition simple and without complications. We look forward to being DirecTV customers.

Everything went better than expected, the rate was good, the people who I talked with were ever helpful, the connection will take place sooner than I thought, which is good. It was a good experience, which don't always happen, but this time it did.

I was quoted a monthly payment and when I received the confirmation email, the quote was $10 more. I called DirecTV and spoke with a representative. She was very polite, apologized for the mistake and resolved the issue right away, thank you!

After many years of using DIRECTV service I am at the point I feel I have to change service. They are extremely expensive after your initial contract period. I had cut back on services a few times to lower my bill and yet it always seemed to creep back up. I was making such a call to eliminate 2 premium channels when the customer service agent I was speaking to asked me why I wanted to cancel the channels. I told him they were just too expensive and I need to cut back on the bill. He said, "Oh, let me see what other discounts I can find for you." This was after I had made it very clear that I was canceling the channels. He said, "I have this other $5.00 monthly discount I can give you." I said, "Great." This was not unusual as when I had called before complaining about my bill, they usually would give me some kind of temporary discount.

Been a loyal DirecTV subscriber for 10+ years. Used to love their customer services, not to mention how fast they pickup their calls. Recently, since the purchase by AT&T, I find myself in what seems to be infinite loops with their call center agents - constantly referring to previous calls where we seemingly resolved everything, only to find 1-2 weeks later that nothing was resolved. To make matters worse, further attempts to resolve are often met by 10 minutes of "please hold while I speak with my manager", only to return with "sorry, but our systems require XYZ before we can proceed".

The technician that did the installation on the 17th was efficient and customer friendly. I had some questions in regards to other services and offers and his answers were very helpful. I'm pleased with the service so far. Like the fact that I'm able to watch live Television on my Tablet. The only issue so far is that I lost service when it rained this weekend.

I will continue to recommend DIRECTV! I like your overall customer services and most of all 2 years of football Sunday ticket at no charge. Thank you so much for the great service. I have gone from Spectrum to DIRECTV and have always wanted this!!

The representatives in DirecTV and AT&T have become very considerate, and the quality of the TV product and price or benefits given to compensate cost has improved in DirecTV. U-Verse was excellent, but entirely too expensive. The installer on December 19 was excellent. He made sure he was not tracking dirt into the house, efficiently set up the TV's, and worked diligently to install in a timely fashion.

My 85-year old Mom is being overcharged for unauthorized programming (Starz and HBO). She only watches 2 TV shows per day (game shows). Directv agrees billing is incorrect and states she has a credit but bill is now over $400 with late fees! This has been going on since September with no end in site. They are taking full advantage of the elderly - beware of their practices!!

Per DirecTV, I experienced the worst, most unproductive service transfer I've ever had. I scheduled a move of service on my 1st call. I had an existing acct with 2 boxes for 2tvs. I was informed that at the new house there will be 4tvs, needing my 2 plus 2 additional boxes. So the next day I called directv back to inquire about additional boxes. I was then informed about being eligible for free equipment and she made the offer and the change. Fast forward to today, the technician showed up to do my initial order which is to just hook up my 2 boxes at my new address. So once he learned of what I was expecting, he called the office. They concluded that oops, my upgrade order got cancelled. So the rep on the phone advised me to allow him to do that part so my new address can get registered. Once done we could put new order in for the upgrade.

When my mother needed to move from residential living to full nursing home care I called DirecTV to discontinue service. Because I was not the account holder they refused to deal with me. Never mind my mother was incapacitated due to dementia, common sense would win over their bureaucracy. After multiple attempts I finally got service terminated. But the bills kept on coming. Even though she vacated her apartment in December, and I paid through January, DirecTV wanted more.

Monthly charge is always inconsistent, when calling you're on hold 45 minutes or more. If you ask to talk to a supervisor you will wait a half hour then they hang up on you. If you pay to cancel change your card number, I was charged the next month. When I asked why they said it was for the equipment, even though you returned it. The following month I was charged again. They owe me $200.00 dollars and I know I'll never see it. Don't waste your money. Go with fishnet!!!

Do not subscribe to this service! I recognize that their people out there who will complain about everything and will never be pleased. But, trust me when I say this is the first online review I have completed. My experience with DirecTV was horrible from the beginning. First, the representation that the tv service will not be affected by storms is simply not true. If it rains or snows, don't expect service. Second, the internet was incredibly slow or simply did not work. Third, I had the service for less than two weeks and these problems occurred repeatedly.

I was scheduled for installation Saturday 12/17 between 12 and 4pm. I received 3 confirmation texts saying they would be here 12 - 4; the last saying they were still coming, at 203 pm. No one showed up. When I called, they said it was probably weather related (it was snowing), and they would call back within 48 hours; they put me on a "high priority" list. I didn't receive a call back within 48 hours, so I called again. My son is home from out of state for the holidays, and will set up the rest of my electronics after the direct TV and Internet are set up, but he's here until the 26th. I explained that; they were "very sorry" that the technician failed to show up, and "very sorry" that someone failed to call me, but they will again put me on a priority list, and I should receive a call within 24 hours. I'll update this as it's resolved.

Received excellent customer service. So easy to get started and get set up. Called on one day and they came to install service the next day. Has truly been an enjoyable experience. I would highly recommend DIRECTV to my family and friends. And my technician that installed my equipment answered all my questions and showed me how to operate all the equipment that we had installed.

Even though one of their technician did not do a good job at the time of the installation, they resolved the problem and I am very pleased and send someone right away to fix that problem. Everyone very nice and helpful. Thank you Edwin and Jeremiah for all you did.

My overall experience with DirecTV was by far the best I've had in a while. Customer service was great as well as the manager who came out to install it. Two thumbs up! I would definitely recommend DirecTV to a friend. As a matter of fact I told my sister to call.

I called to cancel my service two and one half months ago, paid off my bill, was told I had overpaid and had a refund coming. Yesterday, I received an overdue notice, called them and was told my service was not terminated when I had requested it to be. My receivers were deactivated on the date of my original request, but my service was not. A fine case of splitting hairs to steal money from me. It seems to me a company this large would not have to stoop to such common deception.

The person that I talk to was a very nice person. She help me with the issue I had and resolved it while I was on the phone with her. My installation is scheduled for today between 12 noon and 4 pm.

The person who did the work was very experienced, wonderful person, did a good job. I will recommend that person to other customer. She did a well, great, wonderful job. She took her time, doing her job well. She made me laugh. That's a plus so yes I will call her if I need her for another job.

Great customer service. The service agent that helped me was knowledgeable and nice! Since she knew what she was doing, so she was able to efficiently resolve my issue on my first phone call. This saved me valuable time. Thank you!

I signed up for a two-year contract with DirecTV on 9-30-16 with a scheduled installation date of 10-4-16. I was told the installation would take place between 1 and 6 pm. I waited at home during the appointed time and they were a no show. They sent a tech the following day to do the installation. Since that day I have had nothing but problems. It has never worked properly. I have had 11 techs come to try to straighten out all the problems, but to no avail. The last tech informed me that the whole system was set up with the wrong wiring and he would change it. However, the next day we again had no TV service. The same tech came again yesterday and the TV worked for a few hours and again shut down. My service has been off more than it's been on.

Constantly given the runaround on installation of replacement equipment. Blatantly lied to by several "customer service" reps. Told to go ahead and cancel. They didn't care. Nice. I am a ten year customer. Worst company ever! Hate this company!

The lady was very good at her job. She was very thorough. She listened and was accurate in details. She was very business like and also able to interact with you. All people should do their job as accurate as she does.

Each month for the past six months I have had to call to discuss my bill which continues to go up each month. I have not changed my programming package. It is ridiculous to have to call a company every month to discuss the cost of a bill that should remain the same with customer service representatives that cannot resolve your problems. I am about to part ways with this company and would suggest that you think twice before signing a long term contract with DirecTV. The merger with AT&T has not helped. As a matter of fact it was a better company prior to the merger!

When I signed up for service at SAM'S club back in 1/16, the salesperson explicitly told me that the discounts I was receiving would expire at the end of the first year (12/16); and that I had to call DirecTV to renew my discounts. I was told more than once, that if I did this my bill would not go up for the second year of service. After spending over an hour on the phone with the customer rep and a supervisor, I was told there was no way they would extend the discount and the only way to maintain the price of my service was to downsize my package and number of receivers.

Due to the condition, I changed the order and called the service representative for help. He was patient and very helpful. He understood the worry from the customers and ease my worries. Finally, he summarized the conversation and was very polite.

The last couple of weeks I've found scams out there with well-known businesses. I've been on the phone with Directv about how I cannot watch on my Directv app on Fox TV the local football game and how it wants to charge me $49.99. What a rip off!!! Why is it that I can watch this game on my TV but not on my phone. I have even seen commercials about how you get to watch the games on your phone and pad. They can't even give me a clear reason why I can't. And why would anybody pay more money to watch something they already pay for. My bill for Directv is already outrageous and then they teamed up with At&t which I have and pay another outrageous price. Will somebody please explain why the Lions vs Giants game is not available TO WATCH ON MY SUPPOSEDLY FREE APP.

I have been a DirecTV customer since 2014 and a AT&T customer since 1995 and never had to ask for replacement equipment. 3 months ago I renewed my DirecTV contract. At that time the rep suggested we get new equipment for our master bedroom, although nothing was wrong with the equipment we were currently using. Within a couple of months of having the equipment the tv remote quit working. I downloaded the DirecTV remote online to my smart phone until I had available the 20 minutes necessary to be on hold before speaking to customer service rep. Unfortunately by the time I called in, I was told my lengthy 90 day warranty on the remote had just expired. To receive a new remote I would have to pay $15 and S/H. No Thank You DirecTV, lesson learned. August 8th my DirecTV expires & my AT&T contract for the 3 cellphones is expired now. Time to find a reputable company.

This is the first time I have had any experience with Directv but everything was great. I plan on adding another account in about 1 or 2 months. The installer was good at explaining everything. He was very courteous and polite. He was also working in stormy weather.

I would highly recommend you all to friends and family! The people were very friendly and kind. They answered all my questions in a timely manner on which I thought would take awhile, even when I had a ton of questions they were very patient and got my order complete!

Had problems with old receiver, DirecTV sent a much newer model. Installed it, activated it, activated the Genie Mini, re-established internet connection, reprogrammed all remotes. Took hours. Then we found out all favorite channel listings, all recordings, and all playlist managed recordings were GONE. Any no OnDemand or anything except basic channels. Called tech support "you'll have to wait 24 hrs for OnDemand, and there's no way to save the recordings or playlists. Those are inside your old receiver." Me: "WHY DIDN'T YOU TELL US! The weekend before Christmas with a blizzard on the way! We rely on watching recordings when the dish goes out as expected. Could have waited." DO NOT UPGRADE!

There should be more installation guys like the ones that I had, their friendliness, the quickness of my installations, and their super AWESOME ATTITUDES, and after the installations how awesome they were of explaining the remote. DirecTV I give you all the thumb up, for the sales representative and the installation guys.

I would recommend DirecTV to anyone who is interested in satellite service. I have used them before and now I am back. They are very nice to deal with. You can call them anytime to answer any questions you may have. Well pleased with them.

My experience with DirecTV has been an absolute nightmare from day 1 with a string of simply unbelievable events. We were moving from Huntersville to Charlotte, planned on Nov. 16. On Oct. 30 I called ATT and asked for a transfer of service. They checked the zip code and said "no problem", OK for the 16th of Nov. There were problems with the move and I had to reschedule for the 17th. On the 17th a technician came by at about 1:30pm and 3 hours later came to me and said, "bad news, ATT does not have service in this location, sorry". This was the first unbelievable event.

New subscribers: be aware that DirecTV will SIGNIFICANTLY hike your rates after the introductory period. My bill went from $56/mo to $104/mo after the first year. Also be aware - they're signing you up for a 2yr contract and the rate for the last year is "whatever they decide it will be at the time". When I contacted customer service about the rate hike, they did not remind me of the 2yr agreement & early termination fees even though I told them I was going to switch providers. Once I switched, they hit me with a $20/mo ($160 total) early termination charge for the balance of the contract. My bad... I did sign the contract... but c'mon guys, you can at least give me good information when I contact you... I switched to Frontier, and by way of comparison, Frontier was able to tell me exactly what my rate will change to at the end of my 2yr agreement.

My account number is **. I have been in touch with DirecTV several times about these issues, and they have refused to help me in any meaningful way. My service consistently stops working in the event of ANY rain or snow. I live in a part of the country where small, moderate snowfall is very common, and I was led to believe that minor weather occurrences wouldn't affect my service. Moreover, my On Demand services are excruciatingly slow, even when they do work. The phone operators claim that my internet speed is the issue, but speed tests as well as other streaming services confirm that my internet speed is terrific.

We were Happy with all of the installation. Serviceman was very good. There was no mess. He installed dish where I wanted outside. He went over the channels and On Demand. He was on time for the appointment. Very Professional.

Best I ever had, very well satisfied. I just hope it stays this way. Sometimes it starts this way and then it all goes to hell. Maybe your company will be different. At least I hope so. So far your company has exceeded our expectation. We just hope it stays that way, thank you for being so thoughtful.

Called to get help because I could not access the page to redeem gift card but the Customer Service Representative was able to help. Even though the things he told me to do didn't work, he was able to redeem the gift card so it will be sent.

Awesome entertainment. Fast and friendly team of the AT&T family. I would definitely recommend it to my friends and family. The price is very reasonable. My kids loved it which they could watch on their iPad and on tv at the same time. Bundled with unlimited plan too.

I rarely write reviews, but my experience today was infuriating! I signed up for Directv a little over a year ago and at the time, they automatically signed me up for NFL Sunday ticket for free that year as that was their promo. I didn't care at all about having it as I rarely watch NFL. About six months later I had called in on an unrelated issue and the woman that was assisting me informed me that the NFL Sunday ticket would automatically renew unless I let them know I didn't want it. I informed her I did not watch much football and definitely did not want to renew NFL Sunday ticket. She told me she had made the change to my account and it would NOT renew. I was set up for automatic payments via credit card and online statements, so I didn't pay much attention to my bills. Well this month I had to renew my credit card, so I was checking my account online and noticed they had been charging me for the past 5 months for NFL Sunday ticket, a total of $225.

There was a misunderstanding about my installation date and the representative did her best to resolve the problem. She gave me the best installation date available at that time and I think it was the best available option.

My DirecTV bill shows a $3 charge for whole-home TV, so I can view it on more than 1 TV. Problem is, I only have 1 TV. I called the number they list to have it removed but the rep said there was no way to remove it since I had a receiver classified as a Genie and that automatically generated the $3 charge. Seems to me that billing me for a service that I don't use and can't remove is just a little bit over the line. I know it's only $3 and overall I'm very happy with DirecTV, but it's MY $3 and I can't believe they can't remove the charge. Not happy.

Professional installation. Site completely cleaned after installation. All questions answered. TV reception much better than previous service. After technician left I was able to operate the new system with no difficulty. In addition to improved picture, the sound quality was much better.

Avoid this terrible service!! The record function is repeatedly failing, either not recording at all or no audio. I have called several times to fix it and it keeps failing. The whole menu is not at all user-friendly, very hard to find channels. Worst of all, the customer service is useless. For the high cost, it's terrible. AVOID.

I was a Dish user for 10 years and I never had any problems. I switched to DirecTV in July 2016 through AT&T when we upgraded our phones. I signed onto the 2 year contract for $50.00 a month with 3 months of free movie channels. What a nightmare this has been!! Since signing on I have not had a correct bill and I have had to call every month to get it corrected, each time being on the phone at least 40 minutes and being transferred at least 3 times. They charged me every month for the movie channels, which were supposed to be free, and when I called to explain I was always given some reasoning and they try to get me to pay the full amount and then they would credit my account -- they said.

My appointment for install was made by the rep who set me up with DirecTV. Next day I get a call from install asking to set up my appointment. Ignored that message because I already had appt. Got another call so I stayed on line. After 10 min I hung up. No rep. Happened 2 more times. I found this very rude. I think if you call me then a rep should be available. Once I got a hold of rep she gives me different info than the rep that signed me up for DirecTV. Need some consistency. Doing double work.

It took a couple of phone calls and scheduling conflicts to get my service connected. I've not experienced any difficulty in these first days of service. I hope to continue to have a positive service. If I do need to contact customer service again, I hope it proves to be beneficial to my concern. Thank you!

Called and canceled my account. Told it would be shut off by midnight that night on September 10th and no one did so now got billed for 2 months of service and they won't do anything for me. Been a customer for 9 years and they don't care so I will never go back to them and I will make sure that anyone I know that is talking about getting them the kind of bs they pull.

Was charged for services that I did not add. Was online with them for 45 min, asking to speak with a supervisor. Was told none were available. All four folks I spoke with were unprofessional and hard to understand, therefore pissed me off to no end. Don't use Directv if you have other choices.

I think the promotional deal so far is a good one. In two days it will be installed and we will see how good the product is. Can't wait. You might want to check out your sales reps. There is one that is very difficult to understand. That is very hard to deal with on this subject matter.

Representative made sure that I had the best service and programming for my individual needs. Very glad that she was the one to answer my call! I had a service call to change our service but the rep was able to give me the correct information and give me the best service.

I have a $403 bill from DirecTV, part of which is a $240 early cancellation fee. What I have experienced with respect to having DirecTV service for one year is despicable. I was quoted a package for $64.95 per month in December 2015, in December 2016 it was $115 +. I had to call every month due to the billing inconsistencies that started with the very first bill. In March 2016, during one of my many, many conversations with a rep, they offered to combine my DirecTV and UVerse bill for my "convenience". Note I had UVerse for approximately 4 years at this time. I told them "absolutely not!" I reminded them the reason why I was calling... my DirecTV bill was consistently incorrect. Why would I want them to hijack my UVerse bill as well? I reiterated to the agent multiple times during our fruitless conversation, that I did not want the two bills consolidated. In April, the bills were consolidated... and incorrect.

I already mentioned how we felt on the other survey... So to sum it up... All your people were professional, knowledgeable, and kind... Especially the guy who did our install... We even kept him a little longer asking questions and he was very patient with us. His name was Jacob **, I asked him for his info so we can let his manager what a wonderful tech they have and they should make him happy to keep him there... A raise even... that's how wonderful we thought he was.

My tech was amazing and understanding, patient throughout my installation. EJ NOT ONLY CALLED CUSTOMER SERVICE TO ALLOW ME THE PROPER DEPARTMENT TO TALK TO BUT ASSISTED ME AS WELL. I am very pleased with the outcome and can't wait to watch my televisions.

I love my TV service provider. I'm so pleased with the response. The performance and time was awesome and am very pleased and I going to recommend DirecTV to all my family and friends. Thank you guys!!!

I signed up with DirecTV through a promotional that I received in the mail with my AT&T phone service. I was promised a gift card that I have never received. It is going on over 4 months and I have made several attempts to both AT&T as well as DirecTV. I have been told everything from "You should be getting it any day" to "We have no record that one was ever issued." At this point it is not about the gift card but rather the principal of the matter. I find this company to be dishonest and unhelpful. I would NEVER recommend them to anyone.

We recently sold our home and are moving to an area where DirecTV is not an option. I called to cancel our service and was told I'd be charged 200 dollars for a cancellation fee. I informed them I cannot get their service at the place we are moving to and I was told "It is illegal for a landlord to tell you that you cannot have a cable service." I explained that the landlord at the location that we are temporarily staying will not allow it to be mounted outside his residence for the couple months we will be staying there.

I have been a Directv customer for 16 years and have always had GREAT customer service until now that is. Ever since At&t got involved it has been horrible. Seems that no one knows what they are doing, I get transferred to different people all the time and sometimes I can't even understand them. I was getting charged for 4 receivers when I only have three for the last 7 months. I called them and they said we have to deactivate one to get a credit for those months and he asked for the receiver number that I don't even have. He said without that they can't deactivate. WHAT?!?! I am getting charged for something I don't even have and they can't do anything about it. I'm leaving Directv and not looking back.

I switched from Time Warner Cable and man was that a great choice. The service and equipment is so much nicer. The customer service is out of this world. I will def be recommending my friends and family to switch over to DirecTV.

I have dealt with a lot of companies over the years, and I can state without any hesitation DirecTV is the worst! I left Time Warner and went to DirecTV. Over the past year my bill have increased over $100 - part of which was a NFL package they added to my bill, which I DID NOT REQUEST!!! This should be illegal. I am now paying $130 more per month (or twice as much) as I paid for the same services with Time Warner. AND I cannot understand anything the phone representatives say due to such heavy accents. I have always been a fan of AT&T. I am embarrassed for them now that they are associated with this horrible, deceitful company. Advice: DO NOT CHOOSE DirecTV. They are a horrible, horrible, horrible. Stay away if you can. If you can't - keep and eye on them. They will attempt to steal from you!

I received a flyer in the mail that offered a $200 prepaid gift card for signing up with DirecTV as a new customer. I called the number on the flyer which was DirecTV and signed up for new service. I asked about the gift card and was told to call back and talk to customer service and give them the offer code to activate the card. After my cable was installed I called DirecTV customer service and they told me that they were not the ones doing that promotion even though the flyer had their number on it and their logo.

This is the worst provider I have ever experienced. I signed onto the service with Costco. It was a least 6 weeks before the service worked on all the TV's. In the meantime I was being charged for full service. They kept blaming Costco and my tv (which was too high tech for them). I finally canceled the service and paid the ridiculous charge for early cancellation and then they charged me again, denying I paid them. I have spent hours trying to resolve this. I thought it was resolved and then from out of nowhere I was turned over to a collection agency months later. Unbelievable. So here I am at square one trying to resolve this mess. I have never experienced anything like this before. In the meantime they are now part of AT&T so now I have to explain the problem to AT&T. I sent receipts and bank statements but they can't find anything in their records so they are refusing to acknowledge that I paid them. Awful, awful, awful service.

A great start. I feel you care about your customers. In short: great job. The previous provider was exactly the opposite. Picture quality and channel selections are important. However people and service are the "real" deciding factors in switching providers and staying with a provider.

The reps were quick to answer (very little hold time, if any). They had answers for me right away with no runaround and they were very nice. The reps were also full of valuable information and suggestions to help save money in the future.

Good price, friendly service. Rep was very helpful, installer was friendly and did great job. When I did have an issue, service dept was able to get issue resolved. Also liked the great offer of price locked for 2 years. That was best part.

I discovered I will be moving soon and needed to check for transfer fees before scheduled installation. Service rep provided info and also encouraged me if I move or stay my order discount is locked in, which gave me a great feeling of doing business in the near future.

From the very beginning, I was lied to by everyone I contacted beginning with my call to start the service. I received information in the mail from them with a special offer and price that I called to get and never got that price. I was told later by a rep that they did not offer that price. I bundled my tv and internet with them. It went through AT&T. It was scheduled to be installed and was not installed that day, it took an additional 3 months to get my internet. When I called once to see if I could move my main box from one room to another myself, I was told I had a schedule a technician at a cost of $49.99 but that if I took out a monthly 9.99 maintenance fee, that the $49.99 fee would be waived and would cover any charges to move my service and things like that. So I agreed.

DirecTV and AT&T - the service team and all reps amazing from a to z and the tech team from start to finish was very involved about my appointment and time the tech person would arrive at my home. This is a great company. I am a member of JetBlue awards and when I fly we are provided with DirecTV. I can watch sports and many other channels. Amazing.

The customer service team at DirecTV is simply amazing. They have made my experience with them thus far so painless. They have been very kind, friendly, informative, and consistent. They have done a great job and I thank them for all of their help!

They rope you into a cancellation fee so if you're dissatisfied you cannot cancel service. They consider snow an unpredictable event- it snows every year in Chicago! I have snow off my dish and they cannot provide service for 2 weeks! I cannot cancel or if I do will be charged approximately $500! So have no choice but to go without service until they attempt to relocate the dish. I have no confidence that this will fix the situation. Will cancel my service as soon as I will not be charged for cancelling. Highly recommend not using this company. Directv ropes you into a cancellation fee because they know you will cancel if they didn't have the fee.

Called over ten times about billing issues! Had more than one person lie to me. We still have a past due balance that was supposed to be corrected but never was. The lady today told me that even if they are wrong we still have to pay the full balance. The last two months it's the same, "pay 152.88 and you are paid in full." Then "pay 143 and you are paid in full." This month it pay more and next month we will get a credit. I have spent countless hours on the phone with this company and every person says something different. If you pay the full amount it isn't a credit! So after today's call all I got was a lady telling me the other guy I talked with lied to me! I have filed a complaint with the corporate office. And this issue is far from over! I would never recommend this company to anyone! We will be changing our TV provider soon.

The best experience with a customer service rep ever. Getting the installation appointment redone was fast and easy and the savings on my first bill will do a lot toward getting my new apt set up which is tough when you are replacing everything.

The sales rep., customer service rep and installation tech were all polite, very knowledgeable and helpful. I just started using DirecTV and I don't have any complaints, so far. They had a good promotional deal and I would recommend it to others.

I signed up for Directv because of professionals at AT&T thinking I could easily get out of my Comcast contract. I was wrong and prepared myself for difficulties and rudeness however Directv was nothing but very nice. I'll return when I can.

I wanted to thank the gentleman who took time to walk me though each step. He was great. I sorry I don't remember his name. He went out of his way to help me out. Thank you again DirecTV for your help.

Great experience. Made me feel very comfortable about choosing DirecTV. Got everything I needed for programming and explained the procedures, billing cycle, and my projected costs more than adequately. Looking forward to my install! I'll be very happy soon!

Service at my house was fast and very effective. Good, friendly, honest, would recommend to friend. Really enjoy the saving on the two years contract. The bundle is a very good. Your representatives are very nice and respectable. Thank you for your service.

My account has been charged for HBO & Cinemax in November & December. I did not subscribe for these services. In the 10/17 to 11/16/16 billing period I was overcharged $43.82. I called the DirecTV phone number and talked to a person who called herself Maria on Oct 25, 2016, she said that the overcharges would be removed on the next billing period and the HBO & Cinemax would be cancelled. Neither one of these actions were done.

DirecTV was great until it was time to cancel the service due to relocating. The return box for shipping the receiver did not come prior to my moving date. I then suspended my service, being told there was no charge and no action would need to be taken until May, 2017. Subsequently I receive a bill for TV service for a month after my TV service was actually discontinued. Then billing comes with a $5.00/month charge for suspended service. Then I get a "Welcome Back" bill with billing amount for another month of service. This was followed by a "Vacation Hold" notice stating service would resume in 2 weeks.

I recently discontinued my service and wanted to know why I was charged $5.99 after my account had been credited for $7.22. The reps first question to me was why I discontinued my service. I explained to him that it was for personal reasons and the phone call today was about the $5.99 charge. He continued to ask and I continued to inform him that he can offer me everything under the sun but I was not interested in re-establishing my service. I asked him several times if he could just inform me what I was being charged the $5.99 for. Then he asked..."So you don't want to save $400?" At this point I asked to speak to a supervisor. He informed me that none was available. I told him that I will file a grievance if he continues with this line of questioning. He told me he was just doing his job. I told him to put down the script and LISTEN to me. Then he told me that I had the wrong department, that he was the re-connect dept.

I've been a loyal customer with DirecTV for over 3 years now, and I have to say that after the merge with AT&T nobody knows what they're doing anymore. It takes hours just to speak to someone that actually treats you like a person and knows how to do there job correctly. I recently was told that my services were in no danger of being turned off and that my promise to pay went through just to wake up to my cable being shut off 3 days before that day because the person I spoke with didn't do their job correctly and now there's nothing they can do. I used to love DIRECTV but when my contract is up I won't be staying.

Everything that is told to me through DIRECTV/AT&T has all been LIES! I have been scammed from this company and have spent more time calling DIRECTV/AT&T to correct everything they promise me. Whatever they say to you on the phone will NEVER HAPPEN!

The technician, Donald ** was extremely thorough and knowledgeable. He was able to install our new dish on our roof in the inclement weather. He had no issues with the snow and ice and very cold temperatures. In addition, he installed 3 boxes for us. When he was finished, he made sure that we understood how all the remotes work.... how to record, pause, rewind etc.

In order to get DIRECTV my son had to use a credit card. So he used my husband's which was suppose to be a one time thing. Needless to say he didn't pay his bill so DIRECTV used the only credit card they had on file which is my husband's social security credit card. I called, talked to somebody, got told there was nothing they could do. Tried to stop the payment. Got told to talk to DIRECTV. Needless to say we're out 150.00. And we don't have DIRECTV and would not and will not ever recommend them to anyone.

I ordered a 2 day rental at approximately 2pm on Sunday, December 11. I watched the movie twice on Sunday. I went to watch the movie again today, Monday, December 12 at 8pm and was prompted to pay for movie again. I have been out of school for some time now, but the last time I checked 2 days was 48 hours. I called DirecTV customer service and the agent tried to convince me that my time was 24 hours and the rental was over. She and I went back and forth with her insisting my rental time was over. Never again will I order a movie. False advertising, I feel that this is a ripoff. I have been with DirecTV for over 10 years and I am seriously considering my options. I will call again tomorrow when I am not as upset, but this is appalling customer service and treatment.

I am a new customer for only a month or two and just told that (even though we have no service as of this afternoon) I need to wait a week for a tech to come see why. Frustrated and wish we stayed with U-verse. We were helped on the phone by a pleasant man who tried for at least for 20 minutes before stating that snowy weather can impact the service. It went out today. It has not snowed today.

Had U-verse for 5 years and was happy with it. Wanted to lower our bill so I went with Directv. Had it installed on Dec 10 and Dec 11. We had no local stations. Called and they were going to send a tech out on Dec 13. Came home from work on Dec 12 and had no stations. Called again and they told me to take a broom and brush off the snow. My husband brushed it off and it works. When I called to cancel the tech coming out I was told I could get a heater for the dish, I told them that it should be included in the installation. Went online and the heaters go anywhere from 142.00 to 250.00. I should never have got rid of AT&T U-verse.

Overall I had a good experience with DirecTV & customer service sales. I would like to say thank you to DirecTV & Denise for being so kind, knowledgeable & so helpful. Denise you are Awesome! Keep up the good work.

Service outages, buffering issues, no phone number to call physical people and a chat room environment has make a new customer think twice before I will reference or refer customers to this new OTT service. I only watch BBC America without issues, but I could not and when I used someone else OTT service, it worked without issues. But Directv Now tells me it is bandwidth issue and it is my internet provider issue. I will not be returning for another month. Please let people know, please do not use Directv Now services.

As a DirecTV customer for over 5 years, I became used to paying the outrageous bills that are never quite the same. Recently I canceled my service as I am in the process of buying a home and the place I am renting already has cable. Just last month I received my final bill for $23.50. When DirecTV received my equipment in the mail they charged me for 3 PPV that were "allegedly" stored on my card and ordered via remote from OVER 2 years ago... I do not disagree that I may have tried to order the movies, the only problem is I never had any type of internet connected to the boxes, which would've meant that the movies in question were never watched.

I have had an awesome experience with DirecTV in all areas so far except the long wait to be able to talk to a sales rep. The guy that came out to install our new system was very professional and knowledgeable.

1st tech install sucked **. The 2nd guy was great, informative, polite and very knowledgeable, clean, well spoken and showed no prejudice. THE DIRECTV HD is truly amazing along with the NFL SUNDAY TICKET IS GREAT. As a previous DISH CUSTOMER Direct surpasses their competitor by leaps and bounds, from programming all ways to sales and marketing. THANKS DIRECTV.

I need to receive a call for one of the supervisor. When I called, first time, they sold me a bundle, include a hot spot that my husband need for tomorrow and we didn't receive it yet after a lot of calls back and forth. Please I need a solution.

I called them Directv and told them I wanted me and my daughter's bill combined. They said "no problem, and okay that's done." Then the lady asked if I would like a Bundle package and she stated that I could get TV service, internet,and a land line phone and a $200 dollar Rewards Card, all for $125 per month. I said okay sounds good.

The reason I joined Directv is because my old streaming service (PlayStation VUE) removed all Viacom channels and never responded why they removed the channels. There was no way I was going to go back to my old cable provider (Optimum) because their packages are overpriced and a extra 10 dollars for the cable box per month. My only options was Dish or Directv. Dish charges each cable box and has bad reviews, but Directv packages had the channels I wanted and the packages included TV for up to 4 rooms for Free. I got Directv but when 1 year passes by my price will rise to 88 dollars from 50 dollars.

Overall my experience with DIRECTV customer service was awesome. I would highly recommend it to other people. They were very helpful in everything I asked & I personally give them 5 stars. They helped me pick out what channel I needed & I wanted.

The service was outstanding with the technician, named Kevin, came to my home to start my service. I had DirecTV years ago but switched. I'm so glad I've made the choice to switch back. DirecTV's service and options are outstanding now. I had Verizon Fios and was paying triple if not more than what I'm paying for DirecTV & they offer the same programming. I'm so happy with my services at this time.

The rep. was very friendly and knowledgeable. Also a pleasure to talk to. I would gladly call DirecTV with any problems that I might have in the future. Although I don't foresee any problems in the future. If a problem did arise I'm confident that the rep. will solve the problem on the first call.

Dealing with Directv for 3 months now, in regards to billing issues on THEIR end. Ask to speak with a supervisor today after talking with a lady for 30 minutes that stated she could not fix the issue. Hold for a good 10 mins waiting on the supervisor and get hung up on. Okay, maybe it was just a phone issue. Trying to stay patient I call back and go over the WHOLE story again with another lady for 20 more minutes because apparently their system doesn't allow them to write notes about the SAME issue I have called in about in October, November, and yet again today. Wait on hold for a good 15 minutes while getting "transferred," to a supervisor and get HUNG up on again!!! Both times I was asked for a good number to be reached at, so please tell me why both times the call "disconnected", I didn't receive a call back? So, here I am on hold for the third time waiting to get connected with a supervisor. Directv has THE WORST CUSTOMER SERVICE!!!

I like the experience I have with DirecTV and the people who work for it. I would recommend all my friends and family to DirecTV. I like all the channels I get and like how I get to watch my shows on my mobile phone or tablet. I like how we get free HBO and Starz and Cinemax for three months.

The representative was very professional and friendly too and technician was great. I received text when he was on his way. He installed it fast and explained everything. I would recommend it to friends and family. I had 4 boxes installed. I just need to learn the channels.

The service is great. The techniques are respectable of privacy of the great price ranges in. Customer service was also polite and I will recommend family and friends to participate in the rec TV for home service are business service. Thank you and I appreciate your service.

We are very pleased with our switch to DirecTV. Installation was smooth; took about an hour. We were up & running in no time. Love the DVR to catch our favorite shows. Parental controls are great for the kids.

DIRECTV is a horrible company with horrible service. We have had DIRECTV for about a month. We have had nothing but problems. We have tv's in five rooms. Our newest and most ridiculous problem occurred today. My son is home from college, turned on his TV and received the message, "Too many active location." After being on hold for an hour I was finally told that we can only watch three televisions at one time. When we ordered we were never told this would be a problem. I was told that to correct this problem we need another device that will cost $199. It is insane that we were never told this would be a problem. I have never heard of a service that doesn't allow you to watch all of our tv's at the same time. I would avoid this company at all costs.

TV guide freezes a lot, no live support, my internet speed is 100 mbps and I have no issues with Amazon Fire or any streaming videos. They have a lot of homework to do, no local channels, hard to find any answers to your problems online TV. Will not refund your subscriptions once you sign up even though your not you paid for. Very disappointing and dissatisfied with their product and would wait a long time before I subscribed and researched.

Young lady Misty - outstanding individual, clear understanding of your procedures, great communication skills and problem solving skills. I spoke with her on two different occasions two days apart. She not only solved my issues she remembered talking with me two days prior. Cannot say enough good things about my experience with this individual.

I called on Dec 6th to have DirecTv stop the autopay on my account for Dec 8, 2016. Called my personal bank account and they went in on the 8th to get the money. That money was needed to get my daughter's Christmas gifts out of layaway. Now I am stuck with no funds to have her layaway out. THANKS DIRECTV, it's a possibility you have ruined my child's Christmas!!!

Appreciated very much the help from DirecTV staff. The sales representative was extremely courteous, knowledgeable and helpful! We also like and appreciated that you sent email to us about our ordering. The reason we decided to cancel the ordering was because the unexpected charge of $149 for credit history.

I called customer service due to the fact that I was being billed for a month that I had been in the hospital (38 days). I asked for a credit for that month seeing that no tv was watched or even turned on. The customer service representative was rude and on top of that she lied about the process when I said I wanted to get rid of their service. Fast forward 45 days. On December 9, 2016 they billed me for my final bill. When I called to find out why I never received my final "paper" bill that I was told I'd receive, I was told that it came electronically. When I told them that that is not what I was told they admitted that I was lied to but still refused to credit back the amount that had overdrafts my account at Christmas. Once again the customer service person was beyond rude.

BAD CUSTOMER SERVICE AND LACK OF TRAINING. (Their outlook is that they don't care!!!) Last night (Friday) around 5:11 p.m., I called DIRECTV to order TV and internet service. The rep that answered the phone took my info (my name, birth date, address, phone number, credit card number). She said she had to do a credit check, which she got my social security. She said to hold on while she did that. When she got back on the phone, she said I passed for both. I only had to pay 75.00 on my Visa, and she explained that my TV service will be 50.00 and the internet 30 + package deal 86.00 a month. I said, "That's fine."

DirecTV told me if I open my own acct I would get a better rate. So they came and switched boxes that were in my husband's name. They never cancelled his acct. Now I have two accts to pay on. DirecTV said they couldn't cancel acct unless husband called and canceled. But they didn't need his permission to disconnect his boxes. Funny how that works. Now they won't backdate his cancellation to when my acct was open. I am ready to tell DirecTV to come get everything.

These people are very helpful and courteous. Answered all my questions. They were very knowledgeable. They made sure that I signed up for the package that best suited my needs and didn't push me to order more than I wanted. I would definitely recommend DirecTV to all my friends.

Was told you were going to install Direct on the 7th of December, but when I called to verify it the representative informed me that wasn't the case. He was very polite and patient as he set up a install day. Very people person.

Representatives were friendly and easy to understand. Spoke clear English. Answered all questions. Service tech on the install was very polite, patient and respectful. Very happy with two year price lock guarantee! The new system will take some getting used to. I wish you offered Netflix!!!

I used to have DirecTV service because my old place only allowed CenturyLink as the internet provider. When I moved to a new location, I had a trip planned on 11-12. So I called both CenturyLink and DirecTV to transfer my service. CenturyLink quickly had internet installed. But a nightmare started with DirecTV which sent a technician ** to start the installation on 11-7. My new house already had entire house wired. But ** did not want to go the crow space to find the central box location. He cut many wires and started his own wiring. With over 30 hours (3 entire days) none of my TV worked and I had to take 3 days off to watch his installation.

The overall experience was very good, particularly the tech that did come out (had one that apparently went to the wrong address & dialed a wrong number trying to reach us). Hold times were a little long when I first called to set-up service but experience has been good.

Date was pushed back until the 11th of Dec. We were not notified. After waiting past the given time of 8 a.m. to 12 p.m. I called & she managed to reset the date to the 8th & gave us a discount for our inconvenience.