DIRECTV Reviews

I am appalled at the customer service and the way they do business. When my contract is over I will not be renewing. I was given 3 movie channels with my package, I did not ask for these. Was told I must call to cancel after three months or be charged. I called to cancel. Apparently it was three days before the actual three months. I was told I would be charged for early cancellation. Really, I didn't order this!!! I called back in three days. It took almost 30 minutes to cancel. When I asked about my gift card that was promised I was told I had to go online to request.

On February 9, 2017 I received a form letter signed by "Your DIRECTV Service Team" presenting 3 good reasons to come back, ie: The Price, The Programming and The Perks. The Perks included a $200 DIRECTV Visa Reward Card (Offer Code WBK11). I asked about the redemption process. The agent informed me that, after the TV service was installed, I should go to their website, www.directv.com/redeem and request the mailing of the $200 Visa Reward Card. That same afternoon I called DIRECTV, accepted their offer and scheduled installation of the $19.99 SELECT Package for today, Monday, February 13, 2017's time window 8:00 - 11:00 AM. The technician's/ arrival at 1:30 PM forced me to cancel and re-schedule several engagements. The technician, Joe **, apologized and explained reason for his late arrival. He completed the installation at 2:30 PM.

Renewing service - Was notified AFTER my contract was expired, after my rates were raised very much. Called to set up new contract, and was told they would credit me for the current month. One month later I get a bill without any credits, wanting over $100 in "back charges". I was lied to. And when I called "customer service" I got, "Sorry, the other person didn't give you the right info..." After being with them for several years, this is how I'm treated? Lying, dishonest and deceitful describes DirecTV!

DirecTV whomever are nothing but a F scam bugs - on 2-5 2017 spoke with someone by the name of David and I have his ID number and he promised me to give me a price of 113/month for one year, and said he is going to send me an email confirmation and never happened. You lying scam bug - this company should be shut down for malpractices - DirecTV - all your customer services are scam bugs and deceiving - I will file a complaint and do anything to smear your ** reputation.

The contract with this company is not really a contract. They can change the contract at any time and not even have to inform you. You will however be locked in to the 2 yr agreement. So let's say they drop a channel you watch or they change the cost or their equipment fails. It is not your equipment. They own all these components even if you paid for them!!!! Then you will be charged for cost to replace. The 2 yr agreement will then be started again from that repair/replace date.

I received a call from the President's Office of DirecTV and they have agreed to zero out my account that I closed so that I owe nothing. I was very grateful for the assistance of David ** of DirecTV for contacting me both my e-mail and phone and he is sending me a revised billing statement to show my account has been zeroed out.

Worst experience ever, I am writing this as I have been waiting hour and thirty minutes. I have called 3 times in 2 weeks for my credit on my CC and still nothing. Rep this morning said that there is nothing in the system showing that I called 2 weeks ago and spoke to someone for 38 minutes to get this credit going. So I have been waiting on a supervisor for over an hour. Horrible customer service dept. and company.

We will never use DirecTV again. They changed the package we use by removing one of the channels and putting in another package without notice. This is unethical business practice and becoming the norm in greedy business throughout the US. I am sickened that this crooks can just do something like that without giving any notice to us, as we are still paying for the package that we were using and then they change it by taking the LMNHD out of the package. Sick of these businesses cheating customers! Hopefully in the not too distant future Karma will come to take a chunk out of your greedy big pockets! YOU RUN A SCAM!

I would like to first start out with the fact that I do not complain easily and I absolutely do not make a complaint viewable to the public however in this nature I feel like it is in my civil duty as a human being to warn people of this company. Me and my husband had DirecTV years ago and we loved them. We stuck with them for years until we moved to another apartment and sadly we were unable to get directv coverage where we located to. We went a while without cable and to be honest we missed directv. With our change in location they were contracted to Dish Network so we eventually gave in and signed up with them. They were good but not directv good.

More than 3 hours and 3 people later and quoted 3 different prices. This call was just as painful as the 3 calls and wrong quotes a year ago to get installed. So a year ago I just wanted to transfer my flawless Uverse service I have had for so many years but was told they dont service my new area for TV services but they do for internet and security??? Anyway they (ATT) swore the service would be the same because it was now all under ATT and they would find me the same package pricing and so on. OK I fell for it so they connected me with DirecTV CS and even told them what I was looking for.

I have had Directv since it started. I love the channels and equipment. Every year I get a little more tired of the hassle of calling in to re-negotiate with them on pricing, and that's after you notice that your bill has gone up $40-$50 and you have to pay it. Well, this time they have stooped to an all time low. Called in 3 nights ago and went round and round for an hour trying to come to an agreement. Bill was $140 something and they were going to give me all new equipment waive the wireless $99 and my bill was going to be $97 for the first year and $124 for the second year, and had to sign to a contract for the 2 years. I said I wanted the same price for the 2 years at $97, and they said no and I said that we were probably going to do something else and they said ok and hung up.

Had directv years ago back in NY. Service started going downhill so went to Verizon. Moved to Linden, NJ. Have only Xfinity which has horrible service so called DirectV and decided to wait out for Verizon. Spoke to a rep who promised me the moon and back. Being that I was a customer before back in NY. I was told I would get all these discounts. Never mentioning 24 months of being locked in.

I called and made an agreement for my service for $50.00 a month. I am on a fixed income and cannot afford a large bill. Every couple of months it keeps going up about $ 5.00 to $8.00. I am at the point of disconnecting my service. I was going to move it to another house because I really like Direct but not now. The person I spoke to in the Loyalty Program was very rude. I guess I will be looking for something else in the near future.

Sign up for the bundle pkg. Set the appointment for Feb. 2 2017. The company set up the boxes and said they will send the internet and phone. AT&T never showed up so DirecTV said to call them (AT&T) so I called them and said they can't set up internet in my area. So I called my old company, they help me but could not get better price so I paid more. Called DirecTV and said there is nothing they can do. So now I'm paying a lot more so I told them you have to make me whole. I want my contract cancelled because they broke it by not honoring it. My feeling is the rep. was not trained properly or just lied. Anyway I feel they took advantage of me. I hope to cancel my account without a charge. Buyer BEWARE.

DirecTV new charges. I have an increased charge on my bill this month. It is called "Regional Sports Fee". What the heck is this?? I don't even know. To get rid of it I must downgrade my package, which is: "Choice Xtra Classic." This is no cheesy package as the cost is quite high. To get rid of a "Regional Sports Fee" I have to downgrade? This is stupid. If I was not trapped in a contract with this "Fly by night" company I would cancel all dealings with them as they flat suck.

Holy crap! I just called to ask about basic cable and every time the answering system itself hung up on me. Called before they're open: "I'm sorry you have called after business hours." *doot* (hangup). Call #2 "thank you for calling about new DirecTV service. Press 1 to order new service. Press 2 for all other questions." *Presses 2* "I'm sorry you have called our new customer service line, if you decide you need service in the future please call back." *doot* (hangup). Call three: *listens to options twice without pressing* "Sorry I didn't understand you." *doot* (hangup).

Customer service sucks. You can't talk anybody in the US. You get somebody who has poor command of English. They keep repeating back your question. If I wanted to speak to somebody in the Philippines I would call there. And they won't switch you to anybody in the US. I am looking for another company to provide me TV service. You get all these infomercials. Who cares about frying pans.

I do not know what you mean by "responsibly." I do know that I am vehemently dissatisfied with DIRECTV and it service. By service I mean the deal we contracted for--they broadcast the channels that we have agreed upon for a certain amount of money. For some time I have exercised patience when DIRECTV experienced problems derived from inclement weather. But now I experience quite specific deficiencies in my signal, poor weather or not. I can't get a football game, or a movie on Cinemax, but QVC is still on and in HD. This may be DIRECTV's priority, but it is not mine. It galls me to no end that this dribble is on in full glory, while I can't access the channels that are my only interest.

I have been a DirecTV customer for over 20 years with the premier package for at least 20 years. I can no longer program my DVR from the online guide. I can get star ratings from the guide channel for movies on only one receiver even though I pay for 2 others. For the $200+ per month this really stinks. Loyalty means nothing to this company. Will switch to Dish ASAP.

On Jan 24 at approx 10 am PST, we had DirecTV re-establish service at our new house. My wife, who was at home at the time expressed interest in obtaining "wireless" service to TV(s) that would be difficult to set signal up to within our house. The technician called the service center to inquire about setting up that service, the employee at the service center advised the tech that there would be a $100 fee to add the service but that they would waive such fee. The call center employee also advised that there would be a $7/month fee for equipment.

I canceled Time Warner for DirecTV because I ran into a DirecTV representative who gave me a better price. I signed a contract for 24 months. Today I received a 42 dollar increase in my bill. I called CS & was told, "The contract is for 2 years but the special price was for one year." Nowhere on the contract is that mentioned! How fair is that!? STAY AWAY FROM DIRECTV! I will drop DirecTV and find something better MOST DEF! Oh & not to mention, in the beginning, when I first signed up, I had so many issues as well. The issues were fixed but I had to call every month. That never happened when I had Time Warner. I HATE DirecTV!

Yes I received numerous emails from AT&T about wanting me to get DirecTV and I would get a Visa rewards card. I finally decided to get DirecTV around Thanksgiving. So I called DirecTV and the guy said that I was getting the $300 rebate because I was such a good wireless customer for AT&T. He also locked in my bill for 2 years instead of the usual 1 year then he also gave me NFL Sunday ticket for two years instead of only one. I was told that the card would arrive in the mail without me having to do anything.

I signed up with DIRECTV for two years. The customer service rep told me that my price will stay the same for two years, however, after the first year they increased my price to $40.00 more than I was paying. I called four times to customer service but not to avail. They (customers rep.) give me a different version of why they increased my price. However, they never honor my price to stay the same for two years. I am very disappointing and mad about this service. I can not wait for my contract to be over so I can switch to another provider that do not lie when they offer services.

On January 27, 2017, DirecTV made a change in their programming without notifying their customers who have the Choice Package. If those customers have "any" change to their programming LMN will be removed from their package permanently and can only be obtained by purchasing the next higher package for $9.00 more. My wife and I have had DirecTV since 1996. We have enjoyed DirecTV for a very long time and from time to time they offer movie channels for free to watch for three months.

AT&T/ DIRECTV continues to engage in deceptive fees and charges -- My complaint against DirecTV is for charging deceptive fees and charges, such as a cancellation fee that is not clearly disclosed. As well as billing errors and improper credits to our account, which we have spent hours with customer service trying to resolve with no success. Their customer service is absolutely abominable! They give you the run around and then often times hang-up on you. The current proposed merger between AT&T and Time Warner should be blocked by the federal government. The company has been sued recently by state and federal agencies for good reason -- Deceptive and Misleading practices with regards to fees and charges. We have filed complaints with the FTC and the BBB as well.

Tech came to my house on February 3, stating he was called at the last minute to come out and do a job that was miles away from home and that a tech came prior to him saying he couldn't because trees. So, he said same thing. Tech stated I had to cut all my trees down to get a signal. This was Superbowl weekend. He was angry because someone else ditch him the job late Friday. DirecTV satellite on place on house but he refused to install. I called second opinion after not receiving any service. I missed the Superbowl and without TV.

Signed up for 2 yrs in Costco. Billed $10 more/mo. than contract for months 1-12. Month 13 was $15 more than the contracted amount. Costco washes hands after first 12 months - referred to DirecTV Corporate. Was told I had to drop channels to get rate on the signed contract! What good is a signed contract if the provider doesn't have to honor it? After hours on the phone, DirecTV finally agreed to lower the amount for months 13-24 and guaranteed it would not increase again for the term of the contract. We appreciated that they would make it right!

Getting a replacement receiver that was defective. Was given wrong information, sent the wrong replacement receiver, was transferred four times and disconnected once. And rude operators that don't seem to care because you can't complain about.

After moving to south central Kentucky I had Directv installed. I chose them because I was TOLD I would get the Sunday NFL Ticket Package for 1 year FREE of charge & I would get a $150.00 VISA card. Sounds great right. I can NOT get the Sunday NFL Ticket Package in my area nor did I ever receive info on how to obtain my VISA card. Directv tech support in NY told that it was NOT available in my area. BEWARE & stay away from Directv is my advice to anyone!

I'm one of the subscribers that didn't get to see the last 2 1/2 minutes of the Super Bowl regulation time or the overtime. There was sound but intermittent flashes of the picture. I got so mad I turned off the TV. I'm reading that DIRECTV put up a turn to this channel message after the game was over. So you raise my bill every year for this kind of service? Some that called said they blamed it on network error as a way of passing the buck and not owning up.

I've had DirecTV for about 5 years. I subscribe to a medium-range package in order to receive basic sports channels and I pay extra to get the NFL and MLB packages. The NFL package is the only reason I switched from cable to satellite. Last night's Super Bowl was yet another BIG GAME that I've missed because DirecTV lost signal. I accept occasional outages as one of the drawbacks of having satellite especially during winter months but we had clear skies and no explanation offered from DTV. I've missed 2 super bowls and 2 Stanley Cup finals not to mention the other shows due to "outages". How do you apologize enough to a houseful of guests for missing those games? For the amount of money they want it's becoming not worth it.

Constant loss of satellite TV. Just lost connection for the station telecasting the Super Bowl. Can never get a representative who speaks English. They never know what to do. For what they charge per month, this is absolutely unacceptable. They always ask, is there bad weather in my area, when I tell them no, the response is there is probably bad weather somewhere in the United States. No kidding!! This company is a joke. Don't consider them if looking for a provider. You will be sorry. You will spend untold time on the phone with them. Sorry I left Comcast.

Picture and quality are horrible. Watching the Super Bowl and the picture during the last 5 minutes of the 4th quarter has been strobing in and out. Always have issues. Too expensive for the quality without internet. I will be paying to have telephone pole moved and cable run to my house. I was quoted 3000.00 dollars by Cable co. It'll be worth it for the quality and definitely less hassle.

I have been with DirecTV a long time and the only reason I haven't switched is because I don't trust any of the companies. I will, however, switch to another company soon because since AT&T took over DirecTV, they have become so cheap and dishonest, it is frightening. You have to call and call and ask and ask to get any kind of a discount for anything, and in fact, twice, I was promised customer loyalty rewards that would begin on my next bill and when the next bill came, no reward. When I called, it somehow magically disappeared and wasn't on my account. They had no record. Twice, this happened. It's sad, but if a company would just take care of their customers on a long term basis, they would not keep jumping over providers.

DirecTV malfunctioned. We went through the troubleshooting steps which did not work. Neither did the tech. support person's solutions. The next available repair person could not come for a month or more but I was told I was liable for the full cost of service until the tech could come. I asked for a supervisor who assured me that a month was "crazy" and I'd be contacted the next day. Of course that was too good to be true; the call never came and the appointment for fixing things was canceled. Another call to customer service with no solution to be had.

Do not believe ANYTHING that DIRECTV representatives tell you. We shopped our TV Internet service. DIRECTV sold and then reconfirmed on a 2nd phone call that we were getting TV basic and internet for $50 per month plus tax AND a $100 Visa card. NOT!!! AFTER they installed the dish on our roof, we were told by a 3rd person that we'd have to call a separate number to get the internet functioning. We called and were RUDELY told by Directv customer service that we didn't pay for internet and that it was not part of our package. We feel totally DEFRAUDED. DIRECTV will lie over and over, get you hooked up, then treat you like ** when you call to figure out what is going on!!! So pissed.

I've been in business for over 40 years and I have never encountered such a runaround in trying to get an issue resolved. The plan we signed up for 12 months ago amounted to bait and switch. After the 12th month, the monthly charge went up from $74.93 to $131.29 for the same relatively basic service with no HBO or movie channels. We were never advised there was a "promotional" period or "credits" when we signed up nor were we advised of a $20/month cancellation fee should we cancel before a 2 year period.

I've been a customer for 15 years; I didn't have other options. Now that other options are available, I'm terminating my contract with 1 year left on it. It is costing an early termination fee of $240. I'm aware that I agreed to this when I purchased. However, customer service (and overall service) is typically lacking. It's hard to get a human on the line. When I do get through, I'm often met with communication challenges due to language barriers.

I have been with DirecTV since 1996. That's 21 years of paying DirecTV at least 100 per month for 21 years. When you first sign up for DirecTV they are great; after a while they treat you terribly. They change your bill every month without letting you know in spite of the representatives reading the notes on your account explaining the changes in your billing. For example, I got fed up with DirecTV and called to cancel my account. The retention department called me and asked me if I was willing to stay with DirecTV if they lowered my bill 25 per month for two years. The first two bills were the lower amount - 85 dollars per month. The third bill is already up to 91 dollars. When I called to find out why I was told that the networks changed their pricing. I said "this is your problem, not mine. Your responsibility is to honor the deal you made with me." They refused even after reporting them to the BBB.

DirecTV offered me an upgrade with no extra fees. Before I accepted this, I specifically questioned about my contract not being extended if I get this upgrade. I only had 6 months remaining on my contract and could not wait to get out of it. I was told more than once from them that it would not affect my contract. It would not get extended.

I am not a DirecTV Customer, however I helped someone pay a bill. For whatever reason that person stopped paying their bill and DirecTV subsequently charged my credit card for the other person's past due amount. Now from my understanding in talking to an account manager by the name of Charmane the other person's card was listed on the account, but did not have sufficient funds so they charged my card instead. From my point of view they (DirecTV) stole money from my account. Charmane who was very condescending told me it would take 7 to 10 business days to refund my money. What they do not take into consideration is the five hundred and some odd dollars needs to be refunded as quickly as they stole it because my bills can't wait that long. I will tell everyone I know that DirecTV is a thief.

When I called about getting DirecTV I was told it would cost $67.00 per month for the first 12 months of a 24 month contract. I was told it would cost $10.00 more for the last 12 months. The 13th month my fee went up $40 per month. After waiting 57 minutes to speak with a supervisor I was told "that is not what your contract says. You received a $30 credit for the first 12 month which you no longer have." When I insisted that was not what I was told she repeated "that is not what your contract says". I cancelled the contract but will still have to pay $20 per month cancellation fee. Never, ever again!!!

I had DirecTV for many years and was fine with it. The last year has been horrible. I signed a 2 year contract for a certain monthly amount for the first year and another monthly amount for the second year. About the third month in, the monthly amount increased from the contract and it has been a nightmare ever since. Every time I call, I'm on the phone for a minimum of one hour with no resolve. They say they can change the contract any time they want so I don't know why they even bother with a contract. I am letting this contract go to the end and I will not subscribe again. Their customer service people are rude and they claim they don't have the same information I do on my contract. Directv is expensive with terrible customer service. I'm done with them! I would not recommend Directv to anyone.

DirecTV AND NFL PACKAGE IS A JOKE. Well, let me start by saying that I was a long time customer of DirecTV and they were great, however when AT&T bought them out everything went downhill in a hurry. I pay for the NFL Package every year, $250, so we can watch our games. I'm from Jacksonville and my wife is from Pittsburg, PA. I know Jacksonville sucks. The last game of the year, January 1st we had a big party at our house. We live in the country and some of the people had to drive 60 to 70 mile just to get there and guess what? DirecTV/AT&T were in contract disputes with the local TV stations so we didn't get to watch the Jaguar game or the Oakland Raider game. I called five times and texted 4 times to customer service (foreign country) that couldn't speak English to no avail. After a 20 minutes on hold I finally got some guys that offered me a $5 discount off my bill which pissed me off since my normal bill is $191.00 a month.

Totally screwed over by this company! Referred a friend and expected my bill to decrease but it actually INCREASED because they messed up my services! Long story short. Some credits were given back but balance left was still MORE than what I actually owed!!!! #customeralwaysgetsscrewedintheend

I just discontinued Directv, I am moving overseas. Before using this service be aware that AT&T will try and take you for every penny they can squeeze out of you. Had the same problem when I discontinued my cell service with them. Thought I was through with them, and then they bought Directv. Just paid my bill, it ran from 1/13/17 to 2/12/17 for $151.61, full charge. They discontinued my service at midnight 1/28/17. Just received another bill for $75.80. It was for 1/26/17 to 1/28/17 which is roughly 50%. If you call they will be rude and just double talk you. Went through it with my cell phones. This is a very dishonest company, so buyer beware.

DirecTV made me wait five hours and then did not come. When my inverse remotes stopped working AT&T convinced me to switch to DirecTV. I set a scheduled to cooled this afternoon having to take a half day off work. They confirmed the appointment four times including a call this morning. At noon today I got another call to make sure I was home. At two I got another similar call. At three I got a call saying they would be there's between four and five. No one showed up. At five I called them and they told me I had cancelled the service and some to them at 1:29 from my cell phone although my phone recorded no such call.

There's no service when it's raining out. It doesn't even have to be raining hard. It went out on me while watching The Superbowl. Directv is only good at the introductory rate, then your bill will sky rocket. They'll give you premium channel upgrades that you don't want if you're on direct pay so that if you don't contact them to cancel you're all of the sudden getting billed for packages (at ridiculous prices) that you never wanted in the first place. This seems to be their business model.

I wanted to warn fellow consumers to check your Directv AT&T bills! In recent years, I have noticed unauthorized changes to my account which includes changes to my package from a basic account in the favor of Directv to the Premium Package! In July of 2016, my package was changed twice in one week. If you have an account, check the statement! I would also recommend not using the auto-payment option! Do your homework!!!

I have two DirecTV accounts in two different states. One account was set up in my name and the other in my son's name. My credit card has paid both accounts for six years! DirecTV will not allow me to manage the account in my son's name but sure will accept my payment. And when I needed to change the type of payment, they were very happy to allow that even though they say I can't manage the account. Ridiculous. Worse was the customer service supervisor in Jamaica - I was told no one in US is available in customer service - could barely understand her. Name Andreen. She also told me she could not give me the information to file a complaint for "security reasons." Also said it wasn't that hard to find out to how to file a complaint but she again couldn't tell me due to "security reasons". That is absolutely ridiculous. She said she was the only person I could talk to and there was no one else I could contact.

My father is an elderly man 85 years old, who is very hard of hearing and unfortunately very trusting of others. And it sickens me that this garbage company DIRECTV, YES DIRECTV took complete advantage of an elderly man of 85 living on a very fixed income. I am going to get an attorney and go after DIRECTV! WE DO NOT WANT ANYTHING FROM THEM! WE WANT EVERYONE TO KNOW WHAT A DISGUSTING COMPANY THEY ARE!

I recently received my bill which is supposed to be 86.00 but when I got it it was 94.00. When I called I was on the phone a total of over 2 hours, calling them back after being disconnected and on hold only to lose 1/2 of my channels and my bill went down 1.00 to 85.00. They do not care about their long time customers at all.

I have been a customer for over 20 years. Our bill increases with no explanation. We are paying 133.22 a month 45.00 for old equipment. I call and was on the phone for 3 hours and talking to over four people. They work out a deal and upgrading my equipment for 12 month agreement. They transfer me to verify and the deal changes! Poorest excuse for a company I have ever seen. So much for being a 20+ year customer getting taking advantage of. I would never recommend them to anyone.

I signed a contract on 11/19/16 for 5 TV. The installation was done on 11/27/16. In January I had visit and my 5th I could not view services as it kept telling me that I needed to turn off one of the other TV. I called DTV and questioned the message. They said it was due to I needed a different genie and that it would cost me 99.00 for the genie and another 49.00 for the installation. I stressed that I should not be responsible as I signed a contract for 5 TVs and that is what I should have received. If the wrong genie was installed I have no control of that.

The thing I am most upset about is the price increase. Every time I turn around Directv increases the price with the same lame excuse every time. They never have promotions for existing customers. The price just continuously increases. After my contract is over I will no longer be a long time, faithful customer. I have always paid my bill and a great customer. I guess some companies just do not reward their long time, faithful customers but too greedy to obtain new customers. You should always take care of what you already have.

Now that AT&T has bought DIRECTV things are changing and not in a good way. On January 28, 2017, my leased Genie system failed to connect the Genie HD DVR (Server) to the Mini Genie (Client). I contacted technical support to help me fix the probably and after about one hour trying to diagnose the problem and finally they gave up and told me I needed a technician visit. However, before a visit can be scheduled, I must sign-up for a $7.99/monthly DIRECTV Protection Plan. I disputed this, but was told very bluntly that is the only way I will get service. On the technician visit 2-days later the Genie HD DVR (Server) was found to be defective and was replaced. I might add this is not great reliability for a system installed on May 5, 2016. My question to the Consumer Affairs is: How can it be legal to force a customer to purchase a Protection Plan on leased equipment?

I have been with DirecTV for approximately 15 months. For the 1st 3 months, both AT&T U-Verse and DirecTV billed me for the same exact service. That took 5 months to resolve. I have had to contact AT&T DirecTV every single month for 15 months, for inaccuracies in my bill, charges that I was not made aware of, services that I did not want. Each time I would get a representative from a different location in the United States. They would attempt to fix the problem, tell me it was "fixed" and would be fine from there on out, only to have to call them again the next month for the same problems with my bill. Part of issue was a request for change in billing cycle to match what it was under U-Verse before I changed to Direct.

I am a new customer to DirecTV, installed October 2016. We were contacted by ViaSat to confirm our DirecTV install and offered Internet with Exede for $34.99/month for 1 year, and free installation. Three days after the install I notice 2 charges from Wild Blue on our bank statement that we had not made aware of. Upon calling Exede I learn that they did in fact charge us an installation fee, our current month's and 1 future month payment. Additionally, the Internet speed has a "data cap limit", and the speed is too slow to use the On Demand service with DirecTV.

We have had them off & on for several year so partly our fault for believing them. They wanted us to renew for 2 years & told us they could keep the monthly bill under $50. Every month for 6 mo the bill came high, we called, they lowered it to the agreed price. The reps said to just call back every mo & they would take care of it. This mo when we called the bill was even higher than usual & we were told they wouldn't change the bill & that next month it was going up another $20 to $89/ month. (We have a basic package.)

I have been a DirecTV customer for more than 20 years, according to the DirecTV agent I talked with on the phone today. Last year, in January, I was paying less than $80 a month for my DirecTV service. I called today to see if I could reduce my bill with any incentives they were offering. Today, there were none. I told the rep that I felt like I was not being offered any incentives because I am under contract with DirecTV until 2018. We had to have new equipment because our old equipment was not working as it should. In order to get the new equipment, we had to enter into a contract. Unfortunately, there is also no longer a retention department within DirecTV so there was no further contact I could try to lower my bill.

I've been a customer for 8 years and their service has gotten worse. Don't buy any on demand programs because you just have your program interrupted every 2 min while it buffers... SO FRUSTRATING.. And you're paying for it too over and above your monthly service fee to add insult. Don't even get me started when there's a heavy rain because you're screwed.

DirecTV has a reputation for delivering high-quality content and service but at quite a high price. To combat the but, they have announced new pricing which is quite competitive. The package I currently pay $145/month is now available for $75/month. I have been a Directv customer since 2003, and the only phone service I have is AT&T cellular, so I was informed by customer support that I am part of their customer loyalty program. As a member of this program, I am eligible to get the reduced monthly fee on January 21, 2018. As long as I am willing to pay $70/month more than a new customer is charged for the next 12 months, I can continue to be a valued customer. Wow! Customer Service does not offer an email address, just moderated discussion boards, so I have decided to communicate my displeasure with the way I am being treated on as many message boards as I can find. Any suggestions would be greatly appreciated.

We had an appointment scheduled today for between noon and 4:00 p.m. to reinstall satellite dish. Hubby stayed home waiting. Received several texts and computer phone calls confirming our appointment, with the last one being at 2:02 p.m. I was impressed that they stayed in touch. But then, nothing. No more contact and they didn't show up. Thought I would take a look at my DirecTV account and see if I could find an update. I did. They now showed our appointment for noon to 4:00 p.m. tomorrow -- no phone call, text, email or anything with that bit of information. Inexcusable not to call us!!

I called to change my AT&T/DIRECTV service to my father's name, U-verse said they could upgrade him and all I had to do was return my equipment. I have been dealing now with DIRECTV for months, trying to get the billing resolved, BECAUSE THEY KEEP CHARGING ME A EARLY CANCELLATION FEE. They billed my cc without my authorization, I called and disputed it. 2 days ago I was told by DIRECTV they would take $100 off and send me a new bill. Today I got a call from Collections.

Here is the short version. Read below for more details. DirecTV lies to potential customers! Their picture quality is less than AT&T Uverse, and they have a real lack of channels. Charter Spectrum is less money than either DirecTV or AT&T Uverse, and here in Greenville, SC, Charter Spectrum easily has the best picture! In the last 12 and a half months we've had DirecTV (twice), AT&T Uverse, and Charter Spectrum. Charter Spectrum is the clear winner for value, and highest picture quality. DirecTV acts like a 3rd world company, who lies to its customers, and refuses to correct billing problems. What a huge headache DirecTV is!!!

DIRECTV made an offer to me for a discount on internet and tv. When I accepted they applied the internet discount but not the tv discount. I called back to ask why and a supervisor said when I said I would call back to accept the offer he said that is an automatic decline of the offer. I called back and a man that put the internet discount thru said he was doing the tv at the same time. The supervisor in a polite way called me a liar. He wouldn't even listen to what I had to say. He just kept repeating a canned answer over and over. The offer was $15 off internet and $60 off tv. They admitted the offer was made. How come I got one discount and not the other? They were both offered at the same time.

I called in after seeing my mother's bill which was outrageous. I spoke with Travis who was not helpful at all... He had the nerve to ask me if I was listening to him. Well yes I was listen because I work in customer service 7 days a week. I know for a fact that CAN'T is not a word. There is a way for EVERYTHING. You first listen to the need of your customer then you carry out the service to make the customer happy. Anyway... I asked Travis to transfer me to someone who could help me since he insisted he could absolutely not do anything. I was transferred to John who was the biggest help I've ever had dealing with DirecTV. Within 10 mins he changed my package for our pleasing and we were very happy with the price. We were going to switch to Dish but since John was such a huge help we continued to stay with DirecTV!!

The reason I signed up with DirecTV was the promotion of one year free NFL network. There was also mention of a gift card that I never received. After at least three long phone calls to their customer service representatives I got nowhere. I asked to speak to supervisor but I was told one would contact me. A few days later I received a message from the supervisor to give her a call. I called and left a message for the supervisor to call me back. I never got a callback. I give up, I have too much time invested in trying to resolve this issue. I wish I would have stayed with Dish Network I was much better off.

I have been a DirecTV customer since they opened their doors. 20-21 years. I worked for SONY at the time and sold their satellite boxes when they did not monopolize the receiver business. We are also a stockholder in AT&T. Recently we moved. We took our receivers with us as instructed and set up an installation date. This took 3 or 4 calls at a minimum of 30-40 minutes each. Each call became more frustrating than the last. They promised the equipment free and the installation free. Then they said "Oh, no that offer expired." Then they said "Ok, we'll send the technician." He did a magnificent job. I'm only sorry he has to be included in this negative review. His name is Randy and not only did he do a stellar job, he provided us with his telephone number in case we had issues at a later date.

To start things off I was moving and called to have my services moved to my new address. I was told that there was a $50 charge. Well I get my next bill and to my surprise there was $149.00 charge for moving services to my new address. I have made 2 phone calls. The first one I was hung up on after being transferred around to 3 different people. I called back and was on hold for a supervisor for about 20 mins and they state they cannot do anything so they are going to send me to the "Loyalty Department" which I have already spoke with and they done absolutely nothing but transfer me to the "moving department" which is where I was hung up on.

Horrible customer service, unfulfilled promises. They specifically offered me $200 to switch, limited and repeated channels, impossible to get customer service on the phone, ordered a movie with the remote, then had to call in to actually get it, still couldn't watch it. Ridiculous!! Now I'm stuck in a binding 2 year contract. Save yourself a lot of time and aggravation and NEVER switch to DirecTV! You will be on hold for hours!!

In December on 2016 my wife changed the way we pay our DirecTV bill. We were paying with our debit card and she switched it to pay from our checking account. In doing so she made a mistake and missed our account number by one digit and all hell broke loose. Came home last Friday to find our service had been disconnected. Got online to find out why as my wife had been notified about the mistake and corrected it the Monday before. She was told that the auto payment would be taken on January 24th. When I got on my account online it said to pay the bill or my service would be disconnected on February 4th. I had to laugh as my service was shut off on January 20th. I paid the bill and called to ask them to please restore my service. The customer rep thanked me for my payment and then gave me a number to call to have the service restored.

My experience was beyond terrible, the representative, Deanna, that I spoke with was beyond inefficient. I was placed on hold for her to leave "notes" which consisted of only one question. I remained on the line with her for 25 minutes, my name was asked around the 20 minute mark -SERIOUSLY?- After I had previously spelt it for her 5 plus times. The question I asked her went without answers and I would never do business with the company after this experience! I am now currently on hold again from the same call. Now at 48 minutes looking to have my issue resolved. I only selected one star because the section couldn't be left empty!

I was a customer of theirs from 2014 to 2016. Last year, I called to cancel as I was moving and my contract was completed. Everything was good until 4 months after my cancellation when they sent me a $200 bill for movies I had supposedly ordered over a year earlier. I have ordered perhaps 3 movies in my entire adult life and these were not my charges. I called DirecTV and advised them these were not my movies and asked them to be removed. The DirecTV rep refused and said it would be turned over to collections and hung up on me. I have refused to pay, DirecTV reported my account as delinquent, and sent it to a bill collector. I will gladly take a hit on my credit score rather than pay a dishonest company that tries to collect on fake orders 12+ months after the "fact". Beware!!!

They talked me into coming back after leaving for the very reason I am upset today about. They offer a package deal for a set amount of time. They tell you when it ends the package will fall off automatically and the billing will adjust. That is flat out a lie. They raised my bill by over $60.00 with no warning or notification whatsoever. When my contract is up I am done. If I lied to my customers I would be out of business. Be very careful. The fix is in. The table is tilted. The game is rigged. It is NOT in your favor.

I am very disappointed in the service I had with DIRECTV. I recommend nobody to ever get service with the. They are the worst company. I was a loyal customer with them for 4 years and they don't take care of their customer. Please take my advice and go somewhere else.

I ordered DirecTV and subscribed to every premium channel they offered. A year later, I was surprised to see a bill over $60 higher than my agreed-up rates for the service. When I called their customer service, I was informed that I had been given a discount for the previous year which had now expired. I told them to come pick up the equipment as this was never addressed when I enrolled. Instead, the CSR found a special rate I could have for 6 months, which split the difference: $30 higher. Fine. I paid the agreed upon new rate only to see on my next statement that the credit had not been applied. When I called customer service again, both the CSR and supervisor were not just rude, they essentially said "screw you." They had no plan to honor what was agreed. Can't wait to replace them.

I get paid once a month. Have always paid my bill on the third of each month. Never a problem. Now DirecTV wants me to pay on the 24th of each month. Have call them about this. They said bill is generated on the fifth of the month and had to be paid by the 24th. By the 24th of the month I don't have the money to pay. They make no effort to help. This is no way to treat long time customer. Maybe some has a answer.

It's so wrong when you have so many people saying one thing then the other person tells you something different. I been with Directv for 4 years then I moved and that's where it all went downhill. I was not told I will have a new 2 years contract so now I owe them money for early cancel fee. Are you serious? Like this is so wrong. Just make sure you when you get this service you are sure you know what you are getting into. Lies, lies - they say one thing then mean another. Some of the sales people are so rude. I give this business a 0. There so much more I would write but I'll just leave it at this causes I am done with them.

So a friend of mine had been dealing with DirecTV for over a year. At first everything was good until she started getting extra charges on her bill. So she decided to cancel the service but she still had a balance which would be paid at a later date. But, months later (maybe2 or 3) DirecTV decides to take the money off her card without her permission. Not only did they take it they over drafted her account. Ridiculous. These people are rip off and I will be switching to another company and will let family and friends know to switch also.

I had a Friday 0800-1200 installation appointment and the installer arrived and called DTV dispatch that he had to reschedule for the next day install due to rain. I asked the customer service if the installer can come 0800 and concur. I was waiting for about 3 hours and I have not heard from DTV. I called Costco where I signed up for service and the system state that it was remarked for a 0800 install. Finally around noon I received a phone call that the installer are coming at one o'clock. Very dissatisfied customer.

Directv was horrible. We had them in the past but after this last time I will never have their service again. Directv is more expensive. My husband got laid off so we called and had them suspend our service. When he started working again we decided to go with Charter cable and cancel Directv because of the huge price difference, even with paying the cancellation fees we were still ahead. We didn't send back the equipment right away our fault and got charged $339 the equipment fee. My husband called and said we would get the money back no problem. Well then few days later another $71 came out of my checking. I called, to find out we are only getting $197 back from the $339 and they didn't send us a bill so I was not prepared for all this money coming out of my checking. Plus the $71 was just what was left from our bill.

I've had only THE BEST Customer Service from DirecTV until customer service was moved to India!! I am NOT prejudiced in any way. It's simply a matter of understanding! They ALL seem to be trained to repeat everything you say in a first grade teacher tone! It's beyond frustrating when you have a complicated problem.

I have been charged differently every month! It is the same story every time I call. They promise a Promotion for a lower bill, then I get charged a bogus larger amount. Every time I call they claim "they do not see any promotions that were promised prior." I finally got in touch with a supervisor who says they see where I was promised a promotion that I never received, but he can't do anything about it. Poor customer service to say the least.

I was a DirecTV customer for over two years. When they started raising their prices, I contacted customer service and explained that as a cancer patient on a limited income, I would have to cancel my service, but I wanted to make sure I would not incur any early termination fees. I was told I had no current contract as I had their service for more than two years and there would be no early termination fees. My current bill has a $420.00 early termination fee and now I am told that I might not have had a contract with them, but I had a "customer agreement" that allows them to charge me the $420.00.

I spoke with a Cassandra with either Activation or customer service today and she was excellent. She figured out my issue and went out of her way to fix the issue and explain what happened. I was upset originally but by the end of the call I was satisfied. Thank you Cassandra. You are an excellent employee!! I wish I knew your last name.

When we got new equipment for our camper they signed us up for 2 yr. contract, instead of 1... just a receiver, we already have 4. What a joke... then we were dumb enough to fall for the At&t scam. Buy a s7 phone and get a 48-inch tv. They didn't comply. We have a personal phone account, but since the bill was sent to our business. They said we didn't qualify. They did send us a free VR headset. They must've felt guilty about not sending the tv. Once our contract is close to being done, we WILL be done with both companies. Someone should check to see how many of these scams they really fulfill. I bet not even half.

I was a long standing customer with a competitor to DirecTV and made the change based on what I thought was an offer I couldn't refuse. When I incurred charges from the start, I knew I made a mistake. Now I have been through 2 channel negotiations and hear this is the norm for this company. Both times when I called the customer service line I get a rep who speaks broken English and cannot answer my questions and just doesn't say anything at all. I am seriously considering paying the hundreds of dollars in cancellation fees and going back to my prior carrier. This is ridiculous!

How can a place help themselves to your checking account? I left them because their customer service sucked and the day I received the box to return product they took money out of my account which wasn't in there causing me 7 bounce fees? They say they tell you that but ** nothing said when you pay in the phone automatic. I'm getting a lawyer and never recommend them EVER.

I have been with DirecTV since 1996. After the acquisition by AT&T the service has gone straight downhill. I PREPAY my bill. I send a check every three months paying three months ahead. Last night I looked at my bill and saw - a late charge. It took an hour on the phone to get the late charge credited. Then I noticed a charge for a Regional Sports Fee. Another 45 minutes on the phone with extremely lame explanations that made no sense. Finally I asked to speak with a manager. The manager told me it is a "state mandated tax". Now I live in California and there is no state mandated tax for this. Horrible customer service and unsubstantiated overcharges. Time to find another provider and file a complaint with the FCC.

I have had to call every month that my bill comes out because they are charging me for a piece of equipment I sent back in August, it's now almost February. Every month they say they have corrected the issue and applied a credit and every month my bill reads the same. Nobody knows how to fix it. They just tell you what you want to hear. A bunch of empty promises and minutes used on my phone.

I have been a customer of DirecTV from 2014 - 1/18/2016. Prior to that I was a customer for 18 years but due to unresolved issue closed my account and said I would never go back. My husband is an avid sports watcher and one day while in Sam's Club (first mistake) I was approached by someone that I thought was a representative of DirecTV but later to learn they were a third party through Sam's Club. With the new year, I want to make changes to Cable, phone, internet, insurance, etc... I called DirecTV since my contract had expired with them around July 2015 and tried to re-negotiate a better rate. Online it showed great deals. I felt that I should get these rates or close to as well as new customers.

I went to have DirecTV services on Dec. 2016. When I got the services I receive a offer of a reward card from AT&T. They said it should take 3 weeks for me to receive that offer. Here it is January 18 2017 and after 4 attempts to reach customer service from AT&T they still giving me the go around game. I live in Idaho and according to them they send the reward card to Indiana. That's a lie because Indiana doesn't have Idaho Zip code and they have my zip code perfect. This is beside the poor services on channels which a lot of them are advertising channels which I really don't care about them. But yes... to send me a real fast bill, they have the correct address. Really. My question is... Why Business Bureau haven't check this? As far as I know there has been a lot of complaints about AT&T regarding this matter.

Terrible, Horrible, Awful, Disgusting. It is amazing to me that so many corporate entities do not believe that consumers are "Smart" enough to figure out what they are doing. In this case AT&T took over DirecTV. Not much changed at first. Then we started seeing more and more paid advertising channels, until there are literally more of those now than premium programming. We're paying over $100.00 a month now and every other channel is paid advertising. Seriously. We're paying for this terrible TV. It is terrible. Here are some examples, as I write this right now, facelift in minutes, house, New get Cindy Crawford's Anti-aging discovery, healthy innovations shopping, E news, New Shark Rocket, Restaurant take over, New, get Cindy Crawford's Anti-aging discover, (Yes, two of those and none of this is shown in the prospectus, the sales pitch when they are selling you on signing for another two year contract).

All services described by DIRECTV SALES REPS were not fulfilled. Those services promised at what I considered fair prices were LIES with FRAUDULENT intent. For that reason, I decided to cancel DIRECTV, now a part of AT&T. I HAVE always been treated fairly by AT&T. However, as I lived on a FIXED INCOME. When I called AT&T to complain that my $165.00 monthly fee was too much, and that I needed to reduce that cost, the AT&T sales person indicated that if I SWITCHED TO DIRECTV, and cancelled AT&T UVERSE-TV, that I could save some money. I indicated that I did not want any SPORTS channels in my line-up. I mention this, because I am now being charged $4.50 a month for sports channels I did not order.

I am currently a AT&T Uverse customer, and found DirecTV's packages to be lower priced. I chatted on line twice, over a period of 2 days, trying to find a hole in the deal that could save me $40 a month on my TV bill. DirecTV's website clearly stated, "No hidden fees." So I called on the third day to make the switch. I was quoted the price for the package that I wanted, and the agent charged me $21.40, telling me it was a "Carrier handling fee." After the order was completed, I was told what would happen from that point, and given an installation date. At NO TIME did this agent, or the other two that I had talked to online mention a charge for equipment or installation.

Please keep WOWT NBC Omaha. This channel gives us our most accurate news and weather. We have had DirecTV for years thanks to our family who has provided this as a gift and we love it; but if we lose WOWT NBC Omaha we will have to check into other satellite companies who would provide this channel for us. Thanks.

On Dec 12 2016, I had to cancel my DirecTv service as I was moving to Canada and they could not provide service to me. When on the phone with a Directv representative, I explained what was taking place and after being on hold, the Lady came back and said the contract fee would be waived. In January of 2017 I got an email from Directv stating I owed them $234.00 for breaking the contract. I phoned them and explained what had taken place on Dec, 12th and asked them to listen to the phone call I placed then and that would prove to them that the fee had been waived as they record all telephone conversations. I gave them the day and time of said phone call.

They installed their system in my house, told me that I could cancel within 30 days, I canceled in less than three weeks and they are charging me $494 dollars. I did not want DirecTV. The day they installed DirecTV, I was to have XFINITY TV installed. Somehow they gained access to XFINITY install schedule and stole my install date, I was under the impression that I was letting XFINITY install. XFINITY order number **. XFINITY = Frontier TV or communications. FRONTIER SAYS THAT THIS HAS HAPPENED TO OTHER CUSTOMERS.

My experience with DirecTV was alright. I just grew tired of the service. When a storm would come no service. Well enough of that. My real complaint is when I told them I wanted to cancel services and everything I am very aware that I owe a balance which I told them that I will honor by still sending monthly payments until it is resolved but the person I talked to said to me was when they receive the equipment back they were going to automatically take the balance off of my credit card unless I keep the service and they would modify my services. I have never in my life been so insulted by so called professionals. I immediately became upset because it seemed like they were trying to hold me hostage to stay with this company or else who does this.

I have problems with this company since I started back in 2015. Their customer service is horrible and the service is very spotty especially when there is bad weather outside. The bills are outrageous for basic channels. DirecTV does not value their old customers but have all types of discounts and promotions for the new customers which is unfair. I wouldn't refer anyone to change over to DirecTV.

We have had DirecTV service for over 15 years. We have always had a good if not great experience with them in all those years. We recently moved and we were trying to get our service moved with us... Every time we called in for an install appointment we told the person on the phone we were in an RV at an RV park. This past week has been a horrible experience of miscommunication. No one at DirecTV customer service knowing where their tech is... Waiting all day for no results with a total of 4 appointments, 3 different techs coming out, 1 dish installed on a tripod but not hooked up to the RV... to finally on Sunday when the last guy showed up and he flat out said "we don't install service in RVs!" (I am sorry... but why couldn't the guy who came out on Tuesday tell us that and saved us hours and hours of waiting around for technicians all week??)

What a rip off! These people lie and over charge like there is no tomorrow! I've been billed for 50 extra movie channels and never authorized it and paid for 4 months without knowing! ** these clowns!

After Directv installation in August 2016 had to have another technician come to correct problems. Recently (January 2017) attempted to use VCR/DVD connected to one TV and after many attempts found that it was disconnected and the cables previously used are gone. Contacted Directv and was told that any installation problems have to be reported within 72 hours of installation (nobody ever told us that) and it would cost $49.95 to have the problem corrected by Directv. Needless to say I'll figure it out myself and when my Directv contract expires I will return to Comcast.

I have been a DTV customer for over 21 years. They have always been willing to work with the customer, and they made it their mission to make the customer happy. But not anymore. The customer service on the phone has been terrible. They no longer reward customer loyalty. At the end of December, DTV was in a contract dispute with our local stations. Our FOX and CBS stations were off. I called and asked for the Sunday Ticket service to be enabled on 1-1-17, so I could watch the NFL on the last weekend. The crook at DTV told me that there was a special, "drive for the playoffs" for $99. I reminded him that it was the last week of the NFL season, and I asked if he could activate it for free.

I finally fell for the "awesome" deal that DirecTV was offering and changed over to their service. Upon receiving my first bill I discovered so many "hidden" charges and fees that my bill doubled. At about the same time as receiving my first bill, my equipment began to malfunction. When I called Customer Support I was told I would have to pay them for their tech to come check out their faulty equipment. I made an appointment with DISH and cancelled my account. I was (and I asked more than once for it to be repeated) to be no early termination fee and the month of service would be refunded. I returned my equipment promptly (it was verified received by DirecTV) and figured that headache was over.

I came into ATT after being a cell one customer the last 7 years with a $360 a month unlimited plan payment. In August 2016 I signed an agreement for the unlimited data/directv promo. I told the sales associate about me having an outstanding balance with directv prior to him running my credit and telling me I qualified with $170.70 down for deposit. A technician never showed up to install nor did they call me. I called DirecTV and they tell me I have to pay my outstanding balance in order to get their service. Att advised me I could no longer be grandfathered in on my cell one plan I brought over so one of their reps told me the 80gb plan was around the same total a month as their promo I signed up for... only to find out my bill went up $300 a month.

After 13 years I told them to send me boxes and take your crap back. Paying over 100 a month and getting hardly any channels and only had 1 DVR and NO other boxes in my house. Almost 1/2 the bill was for fees, rentals, etc. They are clearly overcharging people. I asked them "If you're so good then why do you require a 2-year contract?" Of course they won't answer it. Why? Because they know there's no good answer other than the truth. Truth is they charge you close to what they really should for year 1. Year 2 is when they bend you over and start gouging you wholesale. The real kicker is they want you to have their TV service using their equipment but they also want you to pay extra for insurance so if you have a problem they won't charge you for it. Uhm... If I have a problem it will be with your service or your equipment. I wish people would wake up. These guys are ripping people off.

The account that I am concerned about is my 80 year old mother. I am writing about DirecTV's deceptive billing practices. In September 2016, my mother moved from her home and I personally cancelled her services with DirecTV and with CenturyLink. Part of the issue was that in order to get a "better rate" her services were bundled with CenturyLink. This was problematic as we could never access her DirecTV account online. Unbeknownst to my myself or my mother, my sister in law called and spoke with DirecTV and, apparently, signed my mom up for DirecTV services two days prior to my request. Two months later, I realized that CenturyLink was still billing my mother for services. I called and talked to CenturyLink who apologized and agreed to refund her account, which they did.

After almost 20 years, I canceled my service with Directv. They just don't seem to have the same quality of support and customer service they had before AT&T took over. Many companies cut expense in the area of customer support. In my opinion, AT&T cut deep making them one of the worst. I left Directv for two main reasons. First was NFL Sunday Ticket. They could not answer one single question I threw their way. They advertised Short Cuts one way and then did not deliver. It was one of the main reasons I spent the extra money on the package. It was a 'sorry about your luck' answer. Really bad job with Sunday Ticket AT&T!

I've had Directv for 2 years. Last year they added NFL Sunday ticket without asking, we don't watch football. I noticed 4 months later that I was being charged an additional 59.99 a month. So I finally got it removed but never refunded. Now guess what they did it again, added that NFL Sunday ticket. But will not remove it because they said the computer won't let them. Wow really a computer tells you what to do. So all in all I've been screwed out of 700.00 dollars. There has to be a way to sue these guys, you can't just add programming without consent, isn't that theft.

I opened a 2 year account with DIRECTV for Cable and Internet in 2014. In 2016, when I decided to switch providers, I paid my account in full and THOUGHT everything was settled since my 2 year contract was up and I had no balance... boy was I wrong. A year later I am still trying to settle a dispute with them and the credit bureaus because they told me that I had to pay an additional cancellation fee then they told me I did not return all the equipment, when I had. I have had multiple customer service reps hang up on me because I asked to speak to a manager and they refused to transfer me to a manager. I will NEVER deal with this company ever again no matter how good of a "signing up" incentive that they offer.

This company has men and women set up in stores and malls telling folks how new tech knowledge has made it so you wont lose signal, then all these channels. What they don't tell you is that they are lying. Extra channels at a price. They tell you anything to get you to sign on the line, then they forget customer service or what they lied to you about. When you finally do get hold of them they tell you that they are not them but contractors they hire to sell the product. Well if you pay them for a service, you are responsible for what they tell people. I am sick of this crap and hope or wish everyone would cancelled their contract and not pay a fee. It would cost them millions to sue everyone and a class action law suit is what is needed. Done with these lies. I could go on and on but if you are contemplating Directv think again please.

After a perfect installation and prompt billing - of course - I became convinced that the charges for the minimum service package were outrageous and sure enough after canceling all services and returning to a simple antenna plus internet I am a happy TV user again. Big surprise upon returning all their equipment - an offer for reinstate the service for $19.99/month vs the earlier charge of close to $100 - per month. If this does not convince anyone of a rip-off business, you must be not too bright! So much for responsible business practices.

DIRECTV business practice is misleading. We were told that we were getting the DirecTV Now Go Big promotion for $35. We even got the badge number of the customer service rep. After we signed up they told us that it had expired and we were charged $60 plus tax, even though their website was still showing that they were offering the promotion for $35. They are not honoring the promotion. Also, don't call DIRECTV with complaints or concerns. We spent almost an hour last evening trying to get this resolved and were passed from one person to another until being told that the only way we could talk to somebody about DirecTV now was through their chat. We contacted them via the chat and even spoke to a supervisor. I hate being misled and lied too. That's bad business!!!

I tried for days to subscribe to their special offer. Dozens of efforts to contact customer service were fruitless; it's outsourced, and all paste scripted replies that had nothing to do with my concerns. Apparently, DIRECTV has no intention of honoring its promotion. Attached are two screenshots: the first offers the promotional price of $35/month; the second demands $60 per month.

I cancelled my service with Directv. However, Directv claims they never received a cancellation. How do you explain the boxes to return all the equipment. I was billed for a full month when I cancelled service 10 days before my current month was finished. To makes matters worse they just stole $101.22 from my checking account and claim it is to pay for services I never received. How can a company just steal money out of my checking account and not be held accountable. Warning... If you leave Directv for another company they will steal directly out of your checking account. This should be against the law. Shame on you Directv. As far as I'm concerned that's the same as taking my wallet out of my back pocket and running. Thieves...

We had Directv installed in July of 2016. At that time we was told that we would be in a lock in price. Now we have to call every month to deal with some sort of billing error. Our bill has never been right and it usually takes at least 2-3 hours for them to get the bill straight. They usually start by saying it's a late fee but have never been late on a payment since it comes out of the bank directly to them. This is a never ending problem and it always takes numerous people to ever get anything done. I am very disappointed in the service of this company and can't wait to be done with it and go back to Dish or just my local cable company. I will never have them again. Not worth the problems we go through every month. Never again!!!

I should have known I'd have problems with Directv based on my parents experience when I was still in middle/high school. I purchased a package under the two year contract. My bill was $70 per month, but there was a special where the first year it would be 40 bucks. So why was my first bill 80 dollars? Because they have a RIDICULOUS amount of hidden fees (And I don't even have wifi!!! That's another 50 bucks, with more hidden fees I'm sure). And now that I'm in the second year, my bill $120. It is outrageous. Being a young adult who has been living on her own since 18, I don't have a lot of extra money to be paying the copious amounts of hidden fees.

I got Directv service in August of 2015. They required that I give them a $350 deposit. I gave them authorization to take that from my account and they took it 3x within 5 minutes -- which over-drew my account. It took me about a month to get that straightened out. I never even received an apology from them. SEVERAL times they've added premium channels to my bill, without my permission. I have not been compensated fully for those charges.

Spent an hour and a half dealing with customer "service" and never got close to a solution... Just an argumentative rep who struggled with English. Overpriced and under serviced company. Going back to DISH, it's a much better option!

I had hoped to simply add an additional mini- Genie to my service and was appalled that they wanted $99 plus $20 shipping and whatever taxes were applicable. Then I would also be charged $7 a month more. Their service agents were not helpful for a long standing customer. Consider digital cable as their service likely will be better and they will treat like a customer rather than a hostage.

I have had Directv service for 14 years with excellent results including 2 moves. Last September a AT&T phone sales office explained how they could save me over $120 if I would bundle... That was a lie as was everything else from then on. I am still having problems later after over $800 in extra charges all the while paying my monthly bill on time as always. These people have a license to steal... You cannot get out of a 2 year contract. Programming sucks; not what promised. According to 1 Directv rep AT&T committed fraud by opening another account for me by re-arranging my name. They closed my original acct and whatever you ask from this point on went wrong... No co-operation, unfriendly, unauthorized withdrawals from my bank acct etc.

I signed up for DirecTV and a traditional landline with AT&T. I have spent AT LEAST 4 hours on the phone with "customer service" agents and, when I don't get cut off, no one can seem to answer any questions. These people are idiots and that is putting it kindly.

Directv informs me that even though I don't order NFL Sunday Ticket or NFL or any other sport season, it's automatically billed to account. It's up to the customer to "find" out basically and call them to cancel. They will not refund you if you didn't pick up on it, they can only cancel when you call... wow! Customer service is awful. I am out $225... no refund!

My bill went from $42 to $99.27. I called many times I got disconnected 2 times after what they said they will transfer me. The other 2 times I was on hold to speak to a manager. I was on hold for about 40 minutes, I never talked to anybody. Nobody seem to want to help, they just want your money. They will add HBO they say no charge but you will be charged, and if you cancel charged also. I will make sure that I cancel, and go with different company. It's just not worth calling every day to solve a problem. DO NOT GO WITH DIRECTV!!! (HEADACHE.)

I've had DirecTV since 2012. In September of 2016 we moved to a new address and we called to cancel our service. A sales agent offered us to a great deal at only $30 per month for 12 months to stay but we would have to get a new 2 year contract. Great, no problem! How could we pass up that deal right? Well not even 4 months into this new contract our monthly service fee has went up to $83. We've again spent hours on the phone trying to take care of this. Come to find out they were charging us for 2 more dvr boxes that we didn't have and also raised our service fee because according to them the 12 months started at our previous address. It's so sad that they can do this people. Why in the world would we have extended another 2 year agreement if there was no incentive for us? As far as the service with the tvs I haven't had an issue but customer service on the other hand is just sad and misleading.

I signed up for their online service less than seven days ago under the premise that seven days were a free trial. I just cancelled and was told I was billed for a month because they counted the day I signed up and today, making eight days total, even though it was less than seven days from the time I signed up. They refused to refund my money because they said this was disclosed in the fine print of the confirmation email. It's not reasonable in my opinion to do business in an underhanded way like that and therefore I will never be doing business with them again.

The install was awesome. Playback on Demand started glitching during shows right at the punch line (I am using a 60" Vizio smart tv 4000k). Worked with my internet provider. Internet was working great. Smart tv wouldn't drop. The internet the receiver would. Customer service stated, "Huh interesting." DirecTV receiver hard drive failed. Promised overnight shipping. It took 4 days. Then they dropped the local channels due to a dispute and I could not watch the playoffs at home. They said, "We're working on it." Dish did the same thing with the RedZone channel and it only increased $3 a month but never dropped the RedZone. To top it all off they only offered a whopping $5 off a month for a few months to try and keep me. I won't discredit my review by naming who I switched to but DirecTV I think has forgotten that the customer is why they are in business. Former DirecTV customer.

We love DirecTV but sadly had the worst experience ever when ATT acquired them. We accepted their Uverse offer of combined internet & tv. The monthly cost was supposed to be $134. They sent a gift card for $200 then demanded it back as a part of a $330 "combined billing process" then assured us they had it taken care of - until the next month bill of $277 "because that double bill cycle just happens with new accounts but just pay your internet bill next month & it will be cleared up." Next bill $277 - because "we didn't understand the process and missed payment" followed by a demand of $99 and new bill of $277. Service mistakes had to be repaired and our DirecTV was constantly being disrupted & going offline.

I was having trouble with my DIRECTV DVR. DIRECTV sent out 2 technicians. We discussed that we didn't have HD. They suggested I get it. I asked how much more per month it would be. They didn't know and called in to get pricing. At the beginning of the call the automated voice states that all calls are recorded. A real person comes on and says for us to upgrade to HD our bill would go up $10.00 per month. I questioned her to make sure it would only go up $10.00 per month. Again she confirmed only $10.00 per month. We agreed to the service. It was installed.

I have never dealt with such lousy customer service in my life, poor products. Just to start I received a "new" DVR for my master bedroom and after 2 different products it still didn't work, and after being a "valued" customer since 2006 my bill was $164 a month. So I called and tried to resolve all the issues, nothing worked.

Loss of NBC broadcasting in New Orleans and Metairie, LA. We want a discount off of our service fees. We have had DirecTV here since 2002 and in Littleton, CO prior to that. Channel 6 is no longer available and we are missing a lot of our preferred programming. We're ready to cancel this lousy service and are wondering why DirecTV and the "local owner" cannot agree. Can you provide us with a discount since we're really not getting what we paid for? This is ridiculous service.

Worst, worst, worst mistake ever signing up with DirecTV. Just to save a few dollars. Trust me you DON'T save $$. Always dropping prime channels and hope it doesn't rain or snow you won't get any service! Then try to cancel your service. Worst experience ever! Three days and still trying to get to speak to someone regarding the cancellation fees. Good luck to the next sucker who signs up with them.

Dishonest billing practices. It took 9 months to get a bill with the correct charges. They would pass me from AT&T to DirecTV without any resolution until I'd make a BBB complaint. It's the worst customer experience imaginable and it's impossible to get any support. You will spend hours on the phone trying to get support. Also, they provide horrible internet coverage through AT&T. The wireless isn't strong unless you are in the room with the router.

Many people switch from their current provider perhaps in search of better pricing, service or newer technology. For me I wanted to support the company I once worked for and get a price break at the same time. At first this seemed like a great idea. I would be switching from an older 3 dual receiver version with DVR of Dish to the new Genie technology. My new equipment also provided 4k to a new 70" TV purchased for Christmas. I locked into the $69.95 teaser 2-year rate and the installation began. A 6 TV system including the latest HR 54 Genie DVR, 4K Genie client and 4 C51 Clients. Then the deficiency of the DirecTV technology began to show up. Keep in mind this is a comparison of the latest and greatest Direct Technology vs 7-year-old and now obsolete Dish technology.

I thought bundling DirecTV with CenturyLink would be economical as advertised, so I bundled. But then I have to pay individually since I get separate bills. Also, DirecTV includes too many channels in my package yet most of them have to be purchased (again?) if I want to see them. Why do I have to pay so much for very few channels?

New Year's Eve, our main local channel (NBC) went out. DirecTV puts a scrolling note stating that the local channel is scrambling this due to funds. It is now 6 days later and we still don't have NBC, which just isn't our local station, it's all the NBC evening shows. We called customer service, that was a waste of time. As a longtime customer and business owner, shame on DirecTV for not negotiating this ahead of time for their customers. We are all getting charged for a service we DO NOT HAVE, yet zero compensation is being considered to their customers. If I treated my client base like that, I would have been out of business years ago. Comcast... Here we come.

I have DirecTV and when I subscribed they offered me their protection plan. I agreed and have been waiting since for them to fix my tv. They were supposed to come today and when they didn't show I called them. They told me he was in traffic and it would be another thirty mins. When they didn't show I called again and they told me he didn't show into work and that it would be another month before they can come to fix the tv. DirecTV you and your representatives are disrespectful!!!

I feel scammed! My bill is never the same. Almost every time my bill is due I have to call and have it adjusted. I'm so frustrated with calling to adjust the bill, I just pay it for my convenience. The internet is terribly slow for the same price as Cox. I'm stuck in a 2 year contract because their sales rep told me that they were moving to fiber. I thought to myself SOLD! Not only was that a joke, but I was also told they would transfer my service for free. All I was supposed to do was bring the equipment inside my house. Boy was I wrong. I called and called to remove the expense and no one would help me. Eventually I was told a manager would call me later and I never got the call.

Stay away from DirecTV. Reps are incompetent, I don't even know where to start. The technician came in for 10 minutes looked around and said we had to cut out a tree from across a street from us, not on our land about 100 ft in order to get it installed. He also suggested that we ask our neighbor to cut it down??? Then I called to cancel altogether, one rep offered $300 gift card, yet somehow we got disconnected, called again, transferred approx. 5 times, no notes on my account about the gift card or the complaints I filed. Finally called again and a nice lady was able to help out with closing the account, she said the rep voided my account and wanted to create a new order but thank God we got disconnected and he wasn't able to run my credit again I hope. Awful experience.

I signed up for DIRECTV and the service sucks. I had my internet and DIRECTV bundled. When I called to make a payment there was only the one account attached to my phone number. Before the bundle it would always say there are multiple accounts attached to this number. I paid my bill and was told my balance was zero, but a couple of days later my service was disconnected. I called and for some reason when I asked about account information the automatic system was unable to help me. I talk to a representative who told me my accounts were not bundled but could not explain what the automated system did not know this. Despite my many questions that he could not answer such as when my contract was up he continue to try and bombard many with the many great offer that were available thru AT&T. Finally he explained that he only represented my internet service and would have to be transferred directly to DIRECTV.

DirecTV is good at saying they are giving you a discount on one thing. But that same discount will be added back in but called something different. I just cancelled my service because I just got tired of the lies and the small add-ons here and there. Most customer will just say it is just a dollar or two. But when you think about it, Directv has over a million customers and a dollar here and there can add up to a million real fast.

What a surprise you can't even leave a review or rating, because it would be ZERO stars. I am now in my FOURTH go around to have a cancellation fee that never should have been charged removed. Every time I call I get the excuse that the person I am talking to needs to escalate me but can't and I'll get a call in 3-5 days. A bunch of crooks who provide zero customer service and go out of their way to make things frustrating. I was openly told by a manager that they did not care if I was their customer, and he encouraged me to cancel. PATHETIC!

I attempted to switch to DirecTV, tech showed up in time and immediately said it was trees in the way. I said "well figure it out." He asked to borrow a liter and asked either my husband or myself to read screen for a good reading, got to 85% and gave up. I was informed another tech would come out, no one came. Tech took off dish satellite and dismembered it and left without notifying me what's next. Customer service also said nothing they can do if they can't get service 85% was close, failed to notify customer of time frame of follow up.

Very unfriendly customer service that were unwilling to help resolve our issues after chasing down a representative on the phone for over an hour. Haven't had their service even 6 months and they're charging us 400+ dollars for a service we have been dissatisfied with since the beginning... how you get customers and keep them is beyond me.

I cannot believe how terrible this service is while YOU YOURSELF, requests a cancellation! I liked the service, until the bill went up 50%. Ok, no big deal, but I did indeed call and they wouldn't work with me. The man on the phone actually sent new equipment out, (didn't ask for it), and, we've been on the phone with them 6 times now!! I will NEVER go back to them!! I'm not sure what happened to them, but this Is by far the absolute WORST that I've ever seen!!

I called to cancel my service on Dec 2 effective Dec 12. I actually called twice. It was never cancelled and I will billed in full. I called again today after seeing my bill and they said they had no record of the cancellation. I waited for about 45 minutes for them to transfer me to a manager (Jennifer). She said there was no record of the cancellation and refused to credit me for the month they billed me for. They also said they were charging me an early termination fee of $100.

They are con artists. I signed up, they send you a USED receiver, which they say you lease. Yet if there is a problem YOU have to pay a charge for a replacement or to get fixed. Also, I did not receive the offer that I signed up under. But when I contacted them, they said there was no record of my order for the receivers, even though I obviously have them?? They switch you around all day to other reps that have no clue what is going on so you have to spend your time starting over and over, only to get no resolve.

I was talking to DirecTV through their chat window and Jamie the name on the chat window told me I could bundle my Fios and save a ton of money with them. After I place my order, he would give me the info I need so I placed my order and then the chat window disappeared. I call DirecTV up and they told me they don't bundle with Fios. Kind of made me mad.

Collection department called four times in a 2 hour time frame. The payment had already been set up. We explained this for the 4th time in a 2 hour time frame and ask them to stop calling us. They reply by telling us to ** off, but did not use the letter F. I have never been spoken to that way by any company. I am no longer a DirecTV customer.

When we were looking at DirecTV we were told that we would get unlimited data since we had AT&T cell service. You have probably heard the commercials on TV. Well that is not true, or at best misleading. After receiving our bill for our cell phones and paying an additional $60 AT&T says that we don't get unlimited data, we only qualify for it but we still have to pay extra for it. So beware! As far as how DirecTV works, I am finding that the remote is harder to use than the one I had with cable. The search function is especially clumsy, and confusing to use for finding shows whose season has not started yet.

If only I could give a rating of less than 1 star! I was promised a service call today Tuesday, January 2, 2017 from 8:00 a.m. to 12:00 p.m. Had to call in to work and take a day off so I could be there to give access to premises. Have waited all morning. At 12:15 called AT&T/Direct customer service and was told the call was scheduled for Tuesday, January 10, 2017. The earliest appointment available then was Sunday, January 8 from 8:00 a.m. to 12:00 p.m.

I called the Directv customers services because I needed internet services. The convo started good. I was told that I would get unlimited high speed internet, certain channels and I only had to pay one dollar for it... Greaaattt, don't you think? All this for 1 dollar to get started. My bill per month 80.00. I know what you're thinking, AWESOME. I know right.

After briefly leaving DirecTV for Spectrum, it took me less than eight days to realize I had made a horrible mistake and contacted DirecTV to please come and reinstall all of my equipment. I have been a loyal AT&T member since 2004 and could not be happier with the merger between these two companies. I have always been treated with respect and every effort has been made to meet my needs. I'm thrilled with the new services they offer especially the first channeling availability, to my knowledge, for my new 4K TV. The deal they offered me was absolutely fantastic and well below the hidden prices of Spectrum. Coming back to DirecTV feels an awful lot like coming home where I know that I'm going to be cared for and backed up no matter what.

I've been with DirecTV for over twenty years. AT&T took over recently and the service is about what anyone might expect from AT&T - THE WORST EVER! Every department is different and there is no communication between them. Being put on hold is an experience. They say, "Will you hold for 2-3 minutes?" Those 2-3 minutes turn into multiples. Ask if they will connect to a supervisor you are put on hold. Want to talk to another department you must hold. I have been disconnected multiple times, received emails saying my service will not be in force if I don't call them to confirm and once even connected with another disgruntled customer while holding for a supervisor. Really ATT? BUT THE BIGGEST PROBLEM? THEY DON'T CARE! They just keep saying they are sorry and will I please hold.

DirecTV price-locked me for one year. Told me I was in no contract, could cancel it anytime. I was very adamant on asking them about the contract and they told me no contract so I proceeded to be a customer. My bill is going up and I've had to change my package and now they're telling me I'm in a 2-year contract. Not very happy. Tired of these people lying to their customers. Now if I want to leave I have to pay $340. For a person living on their own doesn't seem very fair, but I guess that's how the rich get richer.

When I talk to sales to order service she said I would have TV and internet but when the tech came out to install he there would be no internet. Whenever there was any rain or storm there is no satellite service. I was told it was a one year contract. When I call to cancel I was told it was two years. I would not recommend them to anyone. Service is terrible and sales reps lie about what you are getting.

Buyer beware. I spent over one hour signing up for DirecTV. They promised me a $200 Visa Credit along with an additional $100 Visa Credit. I received my confirmation letter a few hours later and the added $100 Visa Credit was not on the confirmation. I called back, waited again - the $100 does not exist. They cannot offer this. They played a shell game and made promises just to get me to commit. I guess they assume that others would just accept - I did not. I canceled the service. Be very cautious. They say things that are not true. They should be put out of business along with ATT that represents their interests. Be very aware of verbal promises. They are not true.

Called to cancel service and was told that contract ended in Dec 2016. Was also told that I would be charged early termination fees from July 2016. Asked for a supervisor and was placed on hold for 48 minutes. Entire call lasted 1hr 37 mins for my request to be sent to review. Unacceptable customer service.

I am very pleased with the service that's about to stored in my home on tomorrow. I was really pleased with the customer service rep. I thank you for helping me with my package deal that was giving to me. I would recommend my family and friends to you.

I signed up with internet through DirecTV, under no contract, who partnered with Exede to provide me said internet. The service was lousy. They only offered 12 gb's of data then it dropped to unusable speeds. When I try to cancel I am told by Exede that I have a contract and have to pay $360. This is outright FRAUD! AT NO TIME did I ever agree to such contract. Stay away from Exede! Be careful with DirecTV!

Unbelievable that DirecTV doesn't have ABC!!! Tried watching the 2016-17 bowl games and couldn't believe I couldn't watch the ones on ABC. Apparently DirecTV is in contract negotiations with them... They're going to be in negotiations with more than ABC as this is a deal breaker for me.

Terrible customer service. Got a new 4K TV for the Christmas. I called DirecTV to get my equipment upgraded so that I could enjoy the 4k experience. They set up an appointment for me for the Saturday before Christmas. I accepted the appointment that day so that I would not have to take a day off of work in order to get the equipment installed. I was hoping to have the TV up and going for the holidays because I had family in town and wanted to show off my new 4k TV to them.

My 2 year ends in 2 days. I'm ready to cancel and won't recommend service to anyone! After your first year, your pricing doubles, they lie and make promises they don't keep. Your bill always has more fees and charges. They offer promotions you get charged for the following month. I have called every single month for billing issues!!! I would NEVER leave my credit card on file because they would charge it as much as they want. I was told promotional and or discounts will be available in my 2nd year. That was a lie. I was offered free HBO & Showtime for 3 months. The next month I was charged. When you order a movie for 48 hours, it stops after 24. I don't even have a HD TV but was charged extra for a HD receiver and HD channels. You never get the same answer to the same question. They always want to sell you more services and they can't even get cable service right.

Customer service for DirecTV went down hill after ATT took over. Last week we were getting loss of satellite signal over and over and it varied from receiver to receiver. I went to look at the dish and plastic parts had disintegrated. We have had the dish for going on twelve years now and when I called Directv customer service I first got to someone in India. I explained the situation and told them the dish needed to be repaired or replaced. They wanted to charge me $50. I've paid their bill on time for over 12 years, they installed the dish when we moved here for free and now after 12 years they refused to repair or replace for free. A new customer gets it all for free but a long term, loyal customer gets nothing.

NBC no longer available. Apparently DirecTV can't come to terms with NBC to carry the channel. They don't have long before I will be changing providers so I can have NBC again. Directv may lose many customers over this.

DirecTV charged my monthly account more than $40. I was transferred to a rude cs agent. I live in poor rural area where there is no converter box reception. Yet we are charged more for basic service. My mom lives in city and has phone, internet and cable package cheaper than what DirecTV is charging. Horrible sneaky company and can't wait to move!

I did not have any problems getting DirecTV. Thanks to all who made this transfer very ease. When I called for information that person that I talked was very friendly, took all the time to listened to all my question and when I finished she had answers ready for me.

Not happy with the dropping of channel 7. That is one of the most watched channel in our household. We pay a lot for tv service and if it was not for the 12 month agreement with you we would be disconnecting. Not happy!

We have a scheduled visit due to a problem with the TV and AT&T internet. We received a call saying our tech is late but will call. They said to press 1 for more appointment info. After pressing 1 and waiting 10 mins a guy answers and couldn't answer any of my questions, i.e. Is the visit going to cost anything? Will the tech have anything to fix our internet problem? The guy proceeds to argue with me saying I called him. I told him I pressed 1 and it routed me to him. He says sarcastically, "I'm sorry you pressed the incorrect button." I hate this company and their rude people that answer the phones!!!

Still waiting on hold for technical support (in been nearly 1hr and 30min). Tried the Chat Support as well online. Still waiting for a response there too. We pay extra for NFL Sunday ticket, and the one game we want to watch is blacked out. Plus, somehow when we searched for the game, it cause the volume to go out. All other apps on the TV still have volume. Would be nice to get a hold of a person, but even when someone gets on the phone (at this rate, NEXT YEAR), who knows if they will even be able to help.

From the minute the agent Jasmine answered the phone she was very helpful and courteous. She told me about the guidelines and the info about the contract. She gave me info on the channels and equipment I asked about. I will definitely recommend DirecTV to all of my friends. Thank you all so much and happy new year!

Fox tv channel not working today. I called 2 different customer service numbers a total of 5 times... and every time they verified my number/account, said they would transfer me, and then I just got a busy signal!! Maybe I should go back to cable before rainy season when Directv service is always shaky!

We are scheduled for installation on 01/03/17 and are looking forward to getting DirecTV. We hope that we will enjoy the service that DirecTV will provide. I know we had to upgrade twice to get the channels that we wanted so the $40 promotion is not what it is cranked up to be; however, it is still a savings from what we are paying for Time Warner Cable. My cousin and niece both have DirecTV and are satisfied with their service. I hope that we will be able to say the same.

I used to LOVE DirecTV, that is until they merged with AT&T. Never had service issues! Now - Suddenly, channels are constantly under "negotiations". I've had spotty services where my picture was constantly distorted on my local stations, streaming through apps was suddenly an issue as well and constantly were unavailable and I was being directed to contact my cable provider for more info. When I did contact them, I was ALWAYS put through to a customer service rep that not only couldn't speak English well but couldn't understand me enough as well! They were rude, refused to help me. I've been hung up on when starting to get frustrated where I was forced to then call back to add that to my complaint as well. I've been refused to being transferred to an American or simply told me they were too busy to take my call to just being left on hold for an hour or more until I hung up and would call back again.

DirecTV decided to shut off our local ABC station during the NY Eve airing. I pay for local stations. Pay a lot! For all of them. DirecTV is not fulfilling their end of our contract. I want out of my contract if they won't give me all local stations!!

Our local market was deprived of the NBC channel 11. DirecTV was unable to negotiate with the "owners" although the other major suppliers in this market apparently have successfully contracted this service. NBC is a major network available free over the air. Their ability to selectively disrupt service to the public should be limited and regulated. DirecTV's online service puts all the blame on the network, of course. I was unable to locate a DirecTV site to leave comments and after 45min on hold the call was terminated. The customer service experience with DirecTV is pitiful when not working in their limited menu.

Contacted customer service regarding their not renewing local channel 2 Atlanta, GA. They put the customer in the middle of the dispute. Requested that while waiting on the channel to be reinstated, to please give us access to another ABC channel since we don't have another one and are paying for it. They would not. Requested to speak to a supervisor, but the supervisor wasn't available. Customer service person said they couldn't do anything about this. We have been customers for years and don't feel valued at all. No one is trying to resolve this and DirecTV does not seem to care for their customers at all!

We were watching the New Year's Eve celebration on the local NBC station and at midnight, the station went out. DirecTV did not negotiate with the local station to renew. After contacting DirecTV, they gave a vague response basically saying they had no idea when it would be restored and what type of credit we would receive for the interruption. We pay a lot of money for cable service and that is simply unacceptable.

Everything has been good so far... I hope I have a good experience with DirecTV. This is a big change for me but I'm hoping I make the right choice. Everyone has been very helpful so far. I'm hoping the installation is a smooth transition.

I guess the ConsumerAffairs website is not for small consumers to voice concerns about big companies, because there is a DirecTV ad at the top of this page encouraging members to sign up. This ad drowns out all the negative one star reviews. I wonder how much DirecTV paid ConsumerAffairs to sell out? Ever since AT&T bought out DirecTV, it has been going downhill. I have been a fairly loyal fan for over 10 years but I am about to jump ship because they have sold out to big business, and they care nothing about their customers anymore. Don't sign up, if are signed up, look for other options. They provide you over 70 channels for a fair price, but don't expect ESPN. You can find lots of basket weaving, or how to invest in AT&T channels, but nothing of any real substance until you upgrade.

My dealing with DirecTV was to my satisfaction and they were very helpful to me. They were easy to talk to and very friendly. So made it enjoyable doing business with them. If the sale person didn't know the answer they ask someone who did...

I have been a customer since the late 1990's. I cannot say that I have always been pleased with service. They move my dish several times when I lived in Pennsylvania. The last time they cemented it on my front lawn. What an eyesore. They didn't even plant it in landscaping; right in the center of the lawn. It looked horrible but there was nothing I could do to change location.

I described the competency of the representative. One thing I am puzzled about was how I got hold of DirecTV when I had called a number that we given by Dish Network. It just so happened when I had a lot of trouble in viewing TV with Dish. So I decided to switch.

The representative I spoke to resolved my issue and went above and beyond my expectations to help! He really listened to my needs, as I was very upset as a new customer that a prior representative left me on hold for near an hour and never returned.

We were "scammed" into believing we could bundle a package through AT&T if we also purchased DirecTV. After an hour on the phone we were told we would have 5 remotes ($7.99). Was going to be billed for the 5th since the package only came with 4. After we asked the agent Alanias ** over and over and over "Are there any fees that we don't know about?" she said yes over and over and over. Today we received our order ALL wrong and them wanting to charge of $99 to install for a 5th TV. I called 8 times today and not one person would confirm if the notes were clear on what she sold us. We had 3 different answers in fact. DO NOT PURCHASE THIS PACKAGE. IT IS A TOTAL SCAM.

A salesperson came to my home, while I was at work. He spoke to my 16 year old son. He left his number. When I got home I was told about the visit and the "DirecTV" offers. The next day the salesperson called me. He told me I would get more channels, better picture, and faster internet with DirecTV, for less money. I told him I was interested and to come by tomorrow to talk to me and discuss deals, as I am a single parent on a tight budget. Instead of coming by, he sent a installation crew, who installed a dish on my roof and converter boxes on 2 TV's. Since my son didn't know what was going on, he let them in. He didn't sign anything. I came home to find this. I thought if he comes up with a good deal, and it is what he said it is, I would keep it. After 3 days, a sub quality picture and no internet. I called the salesperson. He said the internet would be hooked up tomorrow.

I came home from vacation to find I had no DirecTV service. After sitting on hold for a very extended amount of time I was told the first appointment was 6 days out. I have been a loyal customer for 10 years but loyalty obviously doesn't mean much. I also pay $8 extra a month for premium repair service and now I wonder why. I live in the middle of nowhere with no other service available such as Netflix etc. I can't even get a radio station out here. It is 30 miles to town each way for me to even rent a video. This is insanity. To say the least I am very very unhappy. Not only is first appointment 6 days out but then I will have to miss work to be here. Thanks DirecTV - we are breaking up if you can't treat me better than this.

My experience was good with DirecTV. The customer service was good. I will refer a friend. Keep the good work up. Thank you so very much. You customer service was so kind. I hope I enjoyed my service with DirecTV.

When I was shopping around for TV and Internet connection I naturally contacted DirecTV as I am an AT&T customer already. The sales representative who I was on the phone with for OVER AN HOUR absolutely lied to me and misrepresented the advantages of signing up with DirecTV. I was told that by signing up my wife and I would receive free unlimited data plans on our cell phone plans as a bonus for signing up and getting the home internet as well. She said I would have to call to activate it as soon as my TV installation is done. Called this morning and was told I could now have the unlimited data plan with a $40 monthly increase to my phone plan. BEWARE OF DIRECTV AND AT&T FOR THAT MATTER! #scamartists

I was trying to set a schedule for a cancelled installation date not realizing it's been a month and my order was already automatically canceled. The customer representative explained what happened, why, and helped me set up a new order.

Service rep. Was very helpful, he was on time, and Willing to work with my schedule. He made sure I understood how to work the equipment, and he reviewed my programming with me. I was very pleased with his performance on this job.

Very satisfied with Directv and especially Harold that was so easy to understand! If for some reason I need a technician I prefer him. Love the lead view on tv and also where he placed my dish! I think the price is good and glad to get away from Time Warner. Wish you had wifi in my area though. I had to keep Time Warner on that. Please let me know when it is available.

We have a 4K TV and needed to get a DVR set up with Genie. The representative assured us that it was a free upgrade and installation would be free also. However when speaking to someone from Mexico with thickly accented English to verify the info we were told that we needed a 'whole home' set up and that it would cost $3 per month. Now that is not a lot of money but it is the principle, the upgrade is not free. I now understand why we are paying for the service but this should have been explained initially. This info would have saved us over an hour on the phone of trying to understand what was going on.

Happy about the whole experience this far. From the sales process, installation so far everything is perfect. Even with the initial appointment delayed because of weather, everything was great and the installation tech was the best. Happy, happy new year.

The tech who came to my house today was awesome. Very friendly and knowledgeable. He makes me want to give DirecTV my business. I was literally changing my son's diaper in the middle of the kitchen while he explained location possibilities for the dish and he didn't even flinch. haha I totally forgot to get his name and he even showed me his ID. Hopefully you can look it up and acknowledge him.

I was a customer with DirecTV and never expected to experience the absolute worst customer service I have ever had. To start you can almost guarantee to be placed on hold by a second English language speaking non-informative poor customer service handling person. This person will guarantee you that your needs won't be met and you orders and information will most definitely be jacked up. After calling for the 6th time and sworn to speak to a supervisor I was placed on a 90 minute hold with continuous promises that a supervisor would be on that never happened after 90 minutes. IF YOU WANT TO WASTE YOUR TIME AND MONEY WITH SERVICE THAT WILL RAISE YOUR BLOOD PRESSURE and make you feel as if you're communicating with a foreign exchange student who has zero understanding of what they are suppose to do then by all means go with DirecTV or any AT&T service provider!!!

First time I talk to DirecTV salesmen and representatives. I was unfortunate to get a signal to get the DirecTV. Hopefully in future I will get good signal to get the DirecTV installed. I thank you all for your assistance. Keep up the good work for the DirecTV representatives.

DirecTV staff is awesome... I would recommend to all my family and friends. The guy that installed my DirecTV was very professional and knew his job... answered all my questions and was very nice and polite... He was the best installer I ever had.