DIRECTV Reviews

Please people do not get AT&T plus DirecTV. It’s the worst company out there. They are awful in customer service and charge what they want. As a customer they placed the NFL ticket on my billed charged me for it and I never wanted it nor did I receive it on my tv. I complained and complained about it. The agent laughed at me with another in the background as I was telling them about my trouble. I called and called like four or five times. First time they said, "Don’t worry. We fixed the problem and we will not bill you for it." My bill for the month was over $500 For tv. Are you kidding!!! The agent said, "Ok. It’s fix."

I left DirecTV December 1st. They billed me an extra month for January. Their billing department apologized but told me that they won't get my money back until February. 60 days they use my money and make no attempt to get it back. No wonder so many customers are angry with DirecTV.

Who you talk to on the phone you don't know if it is a AT&T a DIRECTV or a third party. I have found they will tell you anything to get you off the phone and lie. Came to changes in your service for spite.

I ordered the service in July from a salesperson. The next day I canceled. Since then DirecTV charging my credit card every month. I called them several time, they can`t resolve my issue. I don`t have account with them, but they charge my card continuously. The worst company ever, the worst service, the worst customer service, just very, very bad company. They are lying, lying.

DirecTV customer satisfaction has gotten to its worst ever since they have been bought out by AT&T in the last year. Their customer service, their thrive to maintain customers, and even their cable services have been getting worst, as a customer of theirs for the last 10 Years I have ended my relationship with them. It's just sad to see what a good company they were and now become really bad at that. They use to be the best. Sucks to say but they will be losing customer each day, so dont get stuck with a committed 24 month agreement when the deal is only good for 12 months because they will no longer work with you the way they use too.

Customer service offered me HBO free for the months and they are still charging me $14 just because they gave me the promotion on a date that was not on my billing cycle which I wouldn’t know that. When I called to cancel the “free service” they said I still have to pay another $14 because I’m canceling before the billing cycle. How I am being charge for a free service??? Their service sucks.

I just spent over an hour with customer service. I was transferred 4 times. The 4th so called supervisor started the whole problem from the very start. I wanted to know why my bill has almost tripled since sign up less than a year ago. I got nowhere. I can't wait to leave this company and get out of cable/satellite ripoffs. No wonder so many are streaming. I will be as soon as I figure out how.

In September of 2016, my husband and I investigated DIRECTV. We were told that we would receive the "Select" tier of services for 24 months (the contract period) at a discounted rate of $40.00/month (plus taxes, etc.). This is a signed, written contract that I have a copy of. They were aware that we had absolutely no AT&T service available in our area. Services began on 10/1/2016. We received notice that our satellite bill would increase by $31.00 on 10/1/2017. I called on 8/3/17 and was told by Kyara that the initial CONTRACTED price would be good for the entire 24 months of our contract. In the meantime I bought a Galaxy S8, and signed up with AT&T, to give it a try. Absolutely NO SERVICE at our home, and, at best, one bar for 20 mile radius. I am not going to spend $60 for a phone and $50/month for cell phone service that does not exist, so I cancelled after 1 month.

What started out as a pleasant experience in 2012 when I ordered DirecTV has turned into a frustrating and dissatisfying nightmare dealing with any problem. They never directly answer a question, all you get is double talk - I am fed up with attempting to ask a question and only get scripted responses. DirecTV treats its customers like a nuisance and total lack of consideration. I am completely fed up with this company and their disregard of their customers.

For two months I have been billed for pay NFL games that I did not order. I spent two hours on the phone today and NEVER got it resolved. I am not the only one that this happens to and as soon as I can I will not be a DirecTV customer even if it means buying out my contract. No one seems to know what they are doing when you call and they surely do not know what customer service means!

I have had service with DirecTV for over 11 years. In September of 2017 one of the Mini Genie that we had started overheating. I contacted DirecTV and was told I would receive a box to return the faulty genie. I waited two weeks and didn't receive the return box. I called their customer service department back and was told the box needed to be deactivated first. This had already been completed during my initial call, so I was a little confused. I was told to expect a return package within 7 working days.

I called 800# to make payment and the balance due was unexpected. I admit that I do not open my monthly bills if the amt due is around what I'm used to paying monthly. When recording gave balance, I asked for a rep. I asked questions about charges and the rep tried to convince me that I was being charged a $20 restoral fee because I had a roll overbalance, which I was also charged a late fee. Explained to her the difference of a restoral fee and a late fee and expressed to her that my services were never disconnected. (I work from home with a 5yr old that watches 1 channel all day on her own tv from 7a until about 10p.)

Just spent an hour trying to talk to a Customer Service agent that was NOT located in the Philippines. The Filipino agent refused my request to be transferred to a US rep and when I asked for a supervisor I was put on hold and then the call was disconnected. My DirecTV bill went from approx. $75/month to $120/month without my knowledge. They have the worst Customer Service in the history of Man.

When you get transferred to the relations dept they promise you things that you still get charged for. Then when you call customer service they say they can't see it then they transferred me back to the customer relations department. They say, "Sorry we will give it to you for free then on your next bill you get charged for it." You call customer service and they say they can't see where it was promise to you.

Having issues with mobile app not working properly. Trying to record shows from my mobile app to my home TV DVR and I get an email stating it’s successful, but in fact it does not record. Used DirecTV chat and 4 times (2.5 hours) later, all customer service reps “tried” to help and then simply quit responding to chat. I have wasted countless hours and am ready to switch providers. I have the absolute biggest plan they offer and pay several hundred dollars per month and can’t even get this simple app to work. I highly suggest you look elsewhere if customer service is important to you because you WILL NOT get it with this company. Disgusted!

I would give 0 stars if I could. I'm trying to cancel my account, moved to a different house and just don't want to be associated with AT&T anymore. I also had some minor issues with TV reception in very light rain or drizzle, which I was promised would not and could not happen. This wasn't a huge deal, but either way I wanted to start fresh with Spectrum. When I tried to cancel my account, they tried offering me all kinds of great deals, lower rates, etc. Why wasn't that available when I was a loyal customer? I had to check on some more information, so had to call back a couple days later to complete the cancellation. When I called back, I reached a rep, told her I was not interested in any offers and just wanted to cancel. She put me on hold for about 5 minutes, then apparently put me back into the automated system. I started hearing the automated options to work my way through their endless phone system again!!

775 error code, couldn’t get a tech out for 3 days. TV stopped working while had friends/family over. I get issues happen but 3 days before they could help. Once tech came same error happened while had friends over watching college football. Another 3 days wait... I explained I am having people over Jan 1st for the bowl games, they told me they would be out Dec 31, that I'd have an email in 1 hour to confirm the time. No email ever came. I call in and they cannot help and they will not let me speak to a supervisor. Told me that would be an hour wait. Talk to cancellations and they offer me $25 for 5 days without service and twice now that the 775 error caused a black screen while I had guests over watching football. Better yet, they had me hold for a supervisor then hung up at 10:59 pm. They close at 11 pm, couldn’t get through when I called back. Not the first time they have done this to me.

Not only do they want you to pay a monthly fee but when you have to use or they want to charge you additional fees and it's an issue when you question it. Agent was rude when I called. To try and have my tv fixed, she argued with me and disconnected me. Do not get this protection plan. It is not worth it. It is a rip off.

A DIRECTV door to door salesperson named Kristina ** lied to my face regarding signing up for service. I told her I was still under contract with Dish for another year and could not sign up for DIRECTV until 2019. She assured me that I could start service on any date in 2019. I was signed up via phone with DIRECTV person to start service in Jan. Which this Kristina person said she would change on her computer at office and call me with the date in 2019 service would start. I told her I would not sign up if she couldnt have start date extended. She assured me she would and she'd call me back. She never called me back to verify. I called the number she gave me, which of course was not in service. Also she said DIRECTV would not do a credit check since I already had Dish service, which of course they did.

I received an email promotion from DirecTV offering 50% off balance due and restoration fees on 12/29/17 at 11:11 am. My account number was in the email, and the email clearly directed to me, as I had an outstanding balance and service had been interrupted due to nonpayment. The email looked exactly like the two prior emails (went to my junk folder) telling me that my service was about to be cut off. I was not aware that I had a balance due, nor that my service had been cut off as I thought I was paying this bill through my AT&T Wireless account. However, when I called DirecTV after 2 hours on the phone with very uninformed customer service agents and their supervisors, I was told that there is no such promotion exists and that these types of fraudulent emails happen all the time. Really? My account information was in the email, that should be cause of concern.

I've been a customer of DirecTV for a year. When I signed up I wasn't told that the promotion I signed up for was only for a year because I didn't have qualifying products. I can't ask the guy that signed me up because he no longer works with the company. Also none of the paperwork I have states it nor does the company. So not just once but twice, I've had to pay 400.00 for miscommunication and I've had enough. The last time I called, it was about my bill. They explained that the promotion had expired and that was why my bill was 400.00.

DirecTV use to have great customer service. Since they have outsourced overseas it’s awful! I’m still a current customer (10yrs) soon not to be and start streaming my tv. What is amazing to me is they’re trying to promote the customer service now and it’s total ** crap. Do not do a contract with them once you spend an hour on the phone to get a very simple question answered (that should take 5 minutes) because the person on the other end can’t deviate from their script. You want to throw them and yourself off the top of a building. Save yourself the frustration my friends.

I tried the chat line for DirecTV today. I got a response that said: "Hello! How may I help you today?" To which I responded: "My loyalty discount expires this month. I cannot afford $85.00 per month. What do I do?" That was at 5:35 pm. I tried various times to get a response from whoever asked what they could help me with until 6:12 pm. Then I gave up. But I tried again at 6:16 pm. A message popped up that there would be a brief wait which was fine. I followed the instructions and went to the continue button. The same question popped up: "Hello! How may I help you today?" Great... maybe someone is there this time. Nope, I hung up at 6:52 pm. with never an acknowledgment from the "chat service".

Poor customer service and equipment, kept making promises they did not keep, so I quit using them. Then because I stopped, they decided to charge me a "early termination fee." I wasn't under any contract, but I stopped and they could report me to the credit bureau. I'm paying them for that reason alone. I may decide to investigate the credit bureau's policy concerning DirecTV's "contracts." DirecTV account number **. Balance: $360.60, and I hope this will take the place of a receipt.

Switching to DirecTV was the worst decision I ever made. Two days after the dish was installed it fell off the roof and was dangling on the side of my house. I called DirecTV and was transferred from one department to the next. Each time I was transferred I had to explain the problem all over again. I was told that they could not send out a technician until two days late (meanwhile the dish is dangling on the side of my house). The situation was unsafe and could have caused damage to my home or hurt someone. There was no urgency on the part of DirecTV. Several times I was told that someone would call me back and it never happened. Finally 4 days later the dish has been removed. NEVER again will I deal with DirecTV. I will take Comcast over them any day.

Units replaced today and both units functioning properly. I wish I had talked to the agent in the cancellation department instead of wading through the other two....they should receive the same training, or be trained by him.

Canceled with documented reason with permission from ATT, with no early termination fees. Then bombarded by DirecTV for months to pay an early termination fee!! We need to sue them for harassment and wasting our time trying to clear our names from owing them money!! I will never sign up with them again!!

I was charged for the 2017 NFL Sunday Ticket. I didn't order it and when I saw I had been charged I called to get it cancelled and get a refund. Their customer service reps were rude and refused to refund the money. I talked to multiple supervisors. They all said basically, "If you don't like us too bad there is no recourse." I'm switching to a different provider or to satellite. DirecTV is a bad company to deal with.

My husband and I were approached in Wal-Mart by a DirecTV salesman on September 6, who gave us the pitch that the company could lower our Dish bill in half every month. We were not looking to change, but liked the idea of half the bill. I was less sold on the idea after I found out that I would lose most of the channels I watch regularly. After we had signed the agreement for $50 per month for 2 years, my husband asked about adding one more channel. The gentleman told us that it would be $5.00 more per month. The first bill came without problem and I paid it. (Even though I was missing my Dish channels) We did NOT receive a bill in October, and the bill in November included a $142 charge (from the payment not received in October) in addition to another $94.00 due for November.

Wish I would've read reviews before getting DirecTV! Horrible customer service! They overcharge you and they promise they will fix it and they never do! Have constantly called DirecTV, spoke to supervisors and nothing is being done to fix my bill. I would not recommend DirecTV to nobody! Will be cancelling this service.

On November 16th, 2017 I canceled my DirecTV services. They told me I would have my return kit within 3-5 business days. I received an email saying "your order is on the way." But weeks went by, and no kit came. So I contacted them on their website's chat & the representative said they would order another one and I'd have it in 3-5 business days... So another week or waiting, Nothing came. I got on the chat again... same thing... and again same thing, no return kit came. Multiple times.

DirecTV tried to charge me for insurance for the equipment in my home that THEY own for support. Am I not paying for dependable service? I told them no. They keep trying to upgrade my services and every time I refuse, there is some mysterious technical issue that arises - image freezing or receiver unable to locate the network, etc. Say NO to DirecTV and they will come back with a deal for you... everytime Cable and TV companies are crooks and we don't need them. I disconnected my service.

I was approached by DirecTV rep in Best Buy. The promotions was $150 Best Buy reward card and $100 Visa card along with a nice monthly discount for DirecTV. I received the Best Buy reward card, but for some strange reason, the other one never made it into the DirecTV database (go figure). After spending 3 hours being transferred to 15 different reps, I have been told that since it's not in their system, they can't do anything about it, regardless of the fact that I have the original contract signed by their representative, which spells out everything. I'm suppose to take the contract back to Best Buy to validate the contract, but they still don't think there is anything that can be done. I was told if I was not happy that I could leave DirecTV, but would still be liable for the contract I signed. They're not liable for what their rep signed, but I am. Also had to straighten out the first 2 month's billings. Wonder what the 3rd month will bring?

I have had the worst experience possible in trying to undo a mess that DirecTV created for my bill. They were double charging me for two contracts. I have spoken with probably 15 people, spent 8+ hours on the phone, been hung up on multiple times, disconnected multiple times, have told my story over and over again without my situation being resolved. It seriously has been the worst customer service I have ever experienced from a company. It is STILL NOT RESOLVED!!! I am beyond frustrated! I hope to be able to cancel my contract with them.

I pay plenty of money for the service, and expect to get good service and everything that comes along with the package, but I have always had a problem getting the website to work. When I try to watch something online, it always tells me I have to download the DirecTV Player. I then download the player and shut down the browser like it instructs me to do. When I re-open the browser, it tells me the same thing - that I have to download the DirecTV Player. I have been through this cycle several times. I have succeeded a few times with the DirecTV Player only to be told I have to download the Adobe Flash Player. I already have Adobe Flash and it works just fine on other websites, however, I have tried updating the Adobe and even deleting and re-downloading it. The DirecTV website still tells me the same thing - that I need to download Adobe Flash.

I just got off of the phone after nearly 3 hours with DirecTV to set up new service. They are awful!!! In September 2017 I moved into a new apartment and tried to get service. It actually was two months later than I was supposed to as the previous tenant was evicted for beating up his girlfriend, thereby causing the police to visit the apartment often and also for massive destruction of this place. Anyway I called DirecTV that month and everything was all set up to go. Just hours before the install guy was set to show up, I was told that there was already service here. I said no I just moved in but apparently the guy did not disconnect his service. I offered to fax a copy of my current lease but they still said they needed to speak to whoever has service now and he is gone from here. Ok fine.

I have been receiving phone calls daily from DirecTV that I was not answering. I finally answered to see why they were calling. The individual confirmed it was DirecTV AT&T and not someone else. He stated I was eligible for a free 3 month trial of channels 565 - 573. If I wanted to keep it it was an additional $4.99 monthly. I agreed to try it and he stated it would be on in 24 - 48 hours if not call DirecTV back. 48 hrs later no programming - so I called. After asking if the call was a scam the person said no they are making calls to customers. He looked up my account and said it was not on because I was not eligible. He stated though he could sell me other packages since I was on the phone! SCAM.

Customer service sucks. They barely speak English and take forever to answer a question with an answer they must have made up out of the blue... and try to find out why my bill is double. It is impossible. They lie to you to get you to sign up then give you 24 hrs to change your mind... and most of that is sleep time... and I am not happy with the time I have spent on phone and getting stupid answers, and nothing to do with my bill, where do they get these people. Just not a happy camper at all. Sorry I left the other service I had to have headaches caused by boxes of rocks for CS. Then still have no answers, and cannot get answers. Just pay your bill and next month it will go back to what it was to be.

I cancelled Comcast for AT&T Internet, this has been the worse experience with Cable T.V. since 1981. Not one day has passed that I have not had trouble to the ATT package, either the T.V. or Internet has an issue. As a child we had 4 channels on a 12" Black & White, and it was better than this. The On-demand actually has commercials, the internet does not work in a 2 bedroom Apartment in all areas.

My t.v. was sent out for a minor repair to the premier protection plan. It came back with scratches on it screen has a hole in it. They said it is UPS not them. UPS say it is DirecTV. I called both and no resolution. Directv says they will call me back and absolutely no call. I have premiere protection plan but I think it's a scam. Then they won't refund me my money I put into plan or fix my tv. I just want to warn people. This is not why I served my country, to be robbed like this.

I went to cancel my service with DirecTV and they told me I was still under contract. They said they were out here in October 16 of 2016, I didn’t recall anything of the sort. They proceed to tell me they lower my bill, it was lower to one month, and now it’s back up to where it was, I told them flat out I can’t pay ridiculously amount of money for something I barely watch. They need to realize if I can’t pay 123 dollars for tv, who can? Talk about oh thank you for being with us, more like money hungry. Cable company, phone company just need to understand not everyone makes a 20 bucks an hr, there should be an option like hey I can’t afford to pay you but you’re going to charge me to shut off my services, how is that fair? I wonder how the heads of company sleep at night when they walk on the little guy, my advice is buyer beware.

I wish I had read these reviews before I enmeshed in the WORST!!! customer non service that I have ever experienced. After being hung up on three times for no reason except for being angry. I have been trying to resolve an issue for three months with the DirecTV equipment. This can only be resolved by one of their technicians who won't be available until after the new year (the conversation was held on Dec 23). Meanwhile, we still have no service and are expected to continue paying our bill.

How I got placed with DirecTV was I called CenturyLink to set up internet services in my home. I wasn't dissatisfied with Dish Network. I just wanted all of my bills under the same contract, and Dish told me I didn't have high enough credit to qualify for internet through them. I called my internet provider and they are partnered with DirecTV, and told me I could have satellite, a home phone, and internet for one hundred and fifty a month, so I switched to them.

What a waste... I spend $200 a month and have been a customer for 20 years... The new acquisition by AT&T is a joke. I have an "on demand" service... After getting into a show for 15 minutes the on demand drops the show and I go back to whatever regular programming I was watching. Then I have to start from the beginning. On demand has a glitch and my speed to the TV is over 60 mbps, So that's not the problem. The problem is the service center is manned by people that barely speak English. (They need to pair dialect to dialect) like I do in my company. When I get a Hispanic family I have them with a Hispanic speaking sales rep. It's courtesy to them and much more efficient. If Xfinity was in my area I would be gone in a flash.

Horrible horrible service. Always freezes at least 5 to 10 times a day. The guide is never right or on time. DVR is useless 80% of the time. A show or movie will not. load because it can't connect, or the movie or show will freeze AT LEAST 20 times due to buffering. I've called multiple times and they blame AT&T. When I explain that's funny when I had ATT Uverse I NEVER HAD ONE OF THOSE PROBLEMS... I get a reply such as, "Well I'm sorry sir. I don't know what to tell you." DirecTV is absolutely the worst absolute worst TV company on the planet. I would advise anyone and everyone to stay away from DirecTV. Is absolutely worthless and they charge way too much money. Soon as Google Fiber is here I'm dropping their ass cuz they couldn't compete with 56k modems.

Had lost tv connection with DirecTV 4K receiver. Called customer support and they referred me to technical support to make an appointment for technician to come to my home. Technical support advised me that I would have to wait for three weeks before they could send out a tech. I waited three weeks and on the day of the appointment they notified me via phone recording that they would not be able to keep the appointment. So I had to spend another two hours on the telephone to reschedule another appointment. This time I was advised that they would send out a technician in five days between twelve and four pm.

The worst customer service ever. The left hand doesnt know what the right hand is doing. DirecTV will quote different prices then what AT&T does, they do not honor the prices that were given. Also their equipment is old and outdated... Stay away!!!

Faulty equipment. Keeps rebooting over and over again. Called DirecTV, and they wanted us to pay for new equipment. I canceled our account immediately. I am not about to pay for malfunctioning equipment when it isn't our fault!

I originally cancelled my DirecTV to go with Spectrum, when to my surprise. I received my bill and a 440.00 cancellation fee. I was unaware of the fee. So, to avoid the fee I reconnected the service. I was told I will receive premium channels at 75.00 a month. Again, to my dissatisfaction I am not receiving any premium channels. So, I called and was told by the rep he would look into it. I waited for over 15 min for the rep to inform me he couldn't transfer me and the reason I was on hold for so long was because he couldn't find his headset. Then he gives me a number to call. I call the number 18005315000. The woman said my service was cancelled. Now by this time I am extremely frustrated. I tried to explain again and guess what? We get disconnected. I have never been so dissatisfied with a company before, but congrats DirecTV you are the worst of the worst.

DIRECTV... It is a crime!!! They get you in a two year contract then after 12 months raised my bill by $45. When I called they said they could only lower my package and still charge me $20 more. I urge you not to get DIRECTV... go with your cable company.

In moving from TX to NC, DirecTV told us to keep our equipment and they would keep our account on hold, until we were reestablished. We spent 3+ hours on the phone explaining our situation, to reinstate our service, after a two month gap of no service. With the new service in NC, new equipment was installed. We were told that someone would contact us to return the old equipment. After two months of waiting, no one called. So we called DirecTV. They took serial numbers of our old equipment and we sent it back. Week or two later, we received a bill for nearly $500, because we had canceled our old service from Texas. We called again to protest their early termination fee, since we did not terminate service, nearly at it on hold until we moved to a new state. We are still fighting the charges on the early termination fee! To no avail! They need to get their act together!

Since AT&T acquired DirecTV the quality of the service has continued to decline. The DVR receiver constantly freezes and takes several minutes before channel will broadcast or allow the channel to be changed. DVD recordings are often difficult to access. Directv suggests an upgrade to the equipment, which I've done but this always comes with an increase in fees. For the price that's charged the service should be better/more reliable. I am discontinuing my service and switching to another provider. If the service isn't any better at least I'll be paying less. Goodbye Directv, if service doesn't improve I doubt I'll be the only one to drop you.

I pay more the 2500 in one year. Only last two months the bill was 500. That's why I cancel the contract. l was pay 107 every month. After the two months they start up cost bill. I will never going to hiring this company again.

It all started when I received a letter about them discontinuing the Genie Go. I called, as instructed in the email and they came out to replace my equipment so that I could have the features that I PAID for with the Genie Go. Note: the email CLEARLY states "We'd like to offer you a complimentary upgrade, without a new programming commitment, so that you can continue to enjoy your shows and movies on the go." When I get my first bill after the fact, it's more, so I call. Not only did they sign me up for a new 2 yr contract they added new equipment fees. Canceling will now cost me about $450. A customer service rep. then tells me that they will have someone review my calls and get back with me, since I was told "no new agreement". A month later still nothing.

Had two issues. One tv would not turn on about every third time. Same problem the next day. Another tv upon using the DVR would lose sound about every fourth time when FF. Again. Same problem continues next day. Service was performed 12/19/2017. Then you try to call with the preferred customer number and they try to get you to get off by leaving a VM and they then set up an appointment without speaking to you. Garbage. Why am I paying these incompetent ** to do nothing?

Ordering the service was a breeze. They have well-trained salespeople who forget to tell you about a few things, like the "hidden charges" - we didn't really understand what that meant until we received our first bill - and the two-year agreement with only one-year rate guarantee and the penalty for early cancellation. You have to be a DirecTV lawyer to understand the contract and charges. We ended up paying a lot more than what I thought I had been quoted on the phone.

I am so sick and tired of dealing with these people. They will sure take my money but to talk to anyone who wants to help you is ridiculous! I will never ever sign up for DirecTV again and I will tell everyone I know not to deal with this company! Do NOT get involved with them!

One of the reasons I left Dish Network to go to DirecTV is they offered a $200 rewards card. By the time I got someone to help me my rewards were expired and they won’t help. As soon as I get a chance I’m getting rid of my AT&T cell service and the DirecTV and internet service. They’re going to lose my $250 a month payments over a $200 rewards card. I already filed a complaint with the BBB.

I had DirecTV for a little more than one year. I broke my leg last October and had never had satellite or cable before. DirecTV had a deal where I could hold my price for the full two year contract (according to the representative that signed me up). Once I hit one year, they nearly doubled my price stating that I signed an agreement that required me to have AT&T cell coverage after year 1 in order to retain that contract price. I would never have signed this arrangement as I have a company phone and do not get to select my provider (this has been the case for over 6 years, by the way, it isn't a new corporate deal)... I called to ask questions about the reasons for the increase and explained that I was not aware of the stipulation and was basically told by the representative that my best option was to find another satellite provider.

Signed a contract that states very clear the terms. They changed my price saying I need a second service to continue my price after a year. Contract that I have a copy of does not say that and I was never told that... Freaking liars. I will never use them again when this contract is up!!

I was a DirecTV customer for over 15 years until we had to move to a location that I could not have a dish. After 2 years with Comcast, I decided to try and see if I could place a dish on the tenant’s balcony above us (underneath it). So, I called DirecTV asking for a quote. After receiving the quote from Mary, I let them know that I could not go forward with the process until I spoke with Comcast (I needed to find out how much it would be for the early termination fee) and also needed to speak with the tenant to make sure it was ok to use the underneath of their balcony. I was then asked to give them my credit card number which I asked "Why. I am NOT going thru with this until I make sure it is feasible." I was told (in a thick foreign accent) "Do not worry Sheryl, this is only to hold the promotion pricing in place." After 10 minutes of questioning this, I reluctantly gave in and was told “THIS IS ONLY TO HOLD THE PROMOTION PRICING IN PLACE”.

After being with DirecTV for our forced contract (2 years) we decided to cancel because of the very poor service. A lady called me on the phone and insisted they could correct this problem. She made promises to send out a "senior service rep" who would install new and updated equipment. My first complaint was that they had installed the satellite on a rose trellis... Of course every time my roses grew up around the satellite or the roses moved in front of the satellite... It interfered with our service. Of course we were responsible for trimming back the roses and ruining the beauty of the trellis! The previous service reps had said we had no other options. He (the senior service rep) said, "Of course you have other options! We can drill into the side of your brick house or put it onto your roof."

I think this is bad cable company. Came out 5 times still said they cannot hook it up cable. Don't waste your time or money. Don't waste your time with them. All they do is make promises they can't keep.

After 15 years as a DIRECTV customer, I am moving to DISH. I was told, by a friend who is an employee of DIRECTV, that there was a 'promotion' available for the holidays. I was also told that DIRECTV would try NOT to honor the promotion, but that I should be persistent. That alone didn't sit well with me... hidden promos they try NOT to honor? The promo was for $50 off my monthly bill for a year. When I called, I was told that the promo existed, but that my account needed to be current to be eligible. I asked if I called back the next day to pay my (1) day past current bill, would I still qualify for the promo. Travis indicated YES, he guaranteed it.

They gave me a 549 bill for one month of service and 2 dishes on my 1 house. Now being charged for early contract termination. Done with Sam's Club too because let these guys lie and harass you on every visit.

I called in to upgrade and confirmed if I buy new TVs will your company be there to connect the new cable boxes. Yes, of course. So I wait the week and the 4 hours for installation and get a call that the equipment sold is not available. So I get a new appointment for equipment that is available. And the technician doesn't show up again. So I call in, I am told someone will call in 30 minutes. Of course they don't. So we call in again and are told to reschedule. Well they missed it twice. I am not waiting again. What is my guarantee of service and recourse. If I have to be recorded to make a 2 year upgrade of service by sales why can the company not provide the service agreed upon? Apparently there is fancy intercompany chat but no inventory or technician for installation.

DirecTV is lying when they say they have the best customer service for 17 years. I've had DirecTV and they have the worst customer service ever and their reviews are horrible. Customer service agents can hardly speak English and they don't listen to you. Horrible, horrible customer service and I don't have enough space to write but if you don't believe me try them out and I guarantee you will regret it and the high definition sucks. Do your research people to not let them trick you.

DirecTV and AT&T are at it again. While they are supposedly the same company now they have vastly different company policies that neither can seem to keep straight. DirecTV just informed me that their contract locks you in within 24 hours after install while the call center reps and store employees insist that there is a 30 day satisfaction period. I was promised that the ETF would be waived, but 3 weeks later I just got it. No one is interested in helping resolve the issue. I have spent over 25 hours working to get all the different issues resolved before I cancelled the service. I have another 3 invested in this ETF nonsense. Stay away at all costs.

We have had DirecTV for almost 2 years now and after the three month special we asked for the premium stations to be removed along with the NFL Sunday package which we never ordered also to be removed. Come to find out almost two years later they were never removed and we have been paying this the whole time. It was just recently brought to my attention of how much it was costing and when I called DirecTV on it they said that they saw that it was removed but it was put back on accident and that they would send that to their manager and have it taken care of, now after waiting 2 days I call back and they are going to credit our account from May until now but only when we pay the outstanding balance.

Ever since they switched to AT&T they are horrible!!! Nobody knows what they are doing and all I hear is basically, “Oh sorry, not my department.” We had issues ever since the installation. I guess that should have been a warning there. Don’t even bother with them. It’s not worth the headache!!

I have been with DirecTV for almost 3 years, in June of 2017 I scheduled my move and to have a technician come out to install my equipment at my new residence. I will say that this was completely painless, our technician was named John and was absolutely wonderful. Even gave me his cell number if I had any issues I could call him directly. Now jumping forward to today, I am now residing in a new place and scheduled the move on Monday the 11th, I was notified that since this was my second move this year I would be charged $149.99 for a technician to come out to do this, I have no issue with that other than they proceeded to deduct that money before the install was ever completed. My appointment was December 15th between 8am and noon. I took the day off so I would be able to be here for the install.

I called DirecTV on Dec 1st right after I paid my bill and noticed that I was overcharged and spoke with a rep. I told them I was overcharged and wanted to be refunded my money so she supposedly put in a request for it and said it would take 5-10 business days (typical I expected it) and I would receive a email when it was all done. I waited till the 11th called and was told no such request existed and they would have to redo it. Of course I asked to speak to a supervisor and she repeats her script and after that I still requested to speak to a supervisor, she puts me on hold and then the phone starts ringing (on their end) and ringing and ringing so after about 5 min of this I hung up, called back, go thru the whole thing all over again, ask for a supervisor and finally speak to this very nice lady who was a supervisor.

I called about an ad delivered by US Post office in the mail. Offer was for $55 a month package deal in a combined bill with 2 year agreement. Was supposed to be. Did I get a shock in about 2 weeks. 2 different bills. 1 from AT&T for $81.72 and 1 from DirecTV for $90.95. Over 3 times what I was told on phone. Never mentioned installation charges of $99 for AT&T internet billed in 3 installments of $33 a month and $10 a month equipment fee. DirecTV bill had added $35 activation fee which was supposed to included free. Customer service is no help at either place. All I got was transferred from one agent to next with no remedy.

I can't even believe I am taking my time to write this but I am so very disappointed in the lack of efficiency and service that I cannot let this go. I will try to be brief but it's a long story. We moved in October 2017. The technician who hooked up our existing DirecTV equipment offered to get the $199 fee waived since we had some issues with the setup that required a second tech to come out. He called DirecTV and they agreed. However, when our October statement arrived they charged the $199 fee. I called and spoke to a Customer Service associate and they had to transfer me to a Supervisor. The supervisor assured me the fee would be removed and noted the account (total talk time 57 minutes, repeated my situation 2 times). I paid the Oct bill minus the $199.

Have been with Directv since 2007. Switched after hurricanes Frances and Jeanne left us without cable for almost 2 months, and our neighbors who had Directv got service as soon as they put their satellites back on their roofs. Sunday ticket was always a factor in that as well, and I usually got them to either waive the fee or significantly reduce it if I called before kick off every year. I figured I was paying for it anyway in excessive monthly charges. The customer service people were so easy to deal with... pleasant... eager to help.... knowledgeable. But as I feared, this has all changed since ATT bought Directv.

DirecTV customer for years. I get to call them once a month to discuss either how my bill went up, or billing problems, or price increases, etc. I'm never lucky enough to get a fluent English speaking rep. Finally was going to change service and they promised me a good price with only a 12 month contract. Good, but then the following month they raised my bill back up because of a 2018 price increase. They never explained to me that it was coming. I called to cancel my equipment protection plan of $8 per month today to keep my bill low, and they said if I do that, I will never get any upgrades to my equipment and will have to pay for all service calls, etc. You can't win for losing... Don't, and I say don't go with DirecTV.

Called DirecTV multiple times on the audio problem on new HD receiver. Every time their person said that they will make note of if nothing been done. Also had appt with DirecTV today. They never showed up to my house. Took day off for them. No good reply from DirecTV. Wait some more.

Whenever I call there about a question the rep just makes up a answer! And then when it doesn’t happen and I have to call back, they say ”well I am sorry you were misinformed.” Or here another good one... "Well they didn't document that in their notes!" And love when you are on hold forever! I’m not lying when I say I talked to 5 reps (because they keeps passing me off) by the end of the day. I was on the phone with DirecTV for 5 hours!!! For the year of 2017 I was told because I was NOT in a contract with DirecTV I got a rebate. So I received $40 a month for 12 months! And was told to call back each year so I did. Was told I’d get same rebate and when it didn’t happen I had to call back and of course it was a hot mess! And they said it conversation never happened? I even told them his name! And demanded they listen to recording.

I had a similarly horrible experience with this company's customer service as other reviews I notice on this site. To give some background, I've been a CenturyLink customer for about four years, and, for the past year, have subscribed to their cable services. I rarely ever watch TV and consider cable to be a waste of money, but my wife has a few shows she watches every so often, so we tried it out for awhile. When CenturyLink switched from Prism to DirecTV, they simply scheduled a service request to come to my house and install the cable box without my knowledge or approval. My wife, not realizing at the time that we were being hastily pushed into a new cable contract, signed for the cable installation.

I have been a loyal customer for over 20 years. Starting last Fall, all contact with DirecTV has been horrible. The last 2 days continue to show how unreliable they have really become. Yesterday I called to drop a service they had promoted before they started to charge me for the service. The rep I talked to hopefully did what I asked. While I was on the phone he told me I was eligible for a new equipment upgrade. I asked if it cost and I asked if I had to extend my contract. To both the questions their rep told me "no". Great, I went ahead to get the upgrade to be done on Wednesday.

I just spent the last 1.5 hours on the phone speaking to 5 different people. From reps like TRACY (in combine billing) to another chick (unknown name from combine billing) transferring me back into the queue & transferring me to a completely different department! Don't waste your time or effort with AT&T/DirecTV!!! The managers are NO help which explains why their reps act as awful and rude as they do! Save your money. There are far too many options out there to waste time and energy on this junk!

15 years with DirecTV. Always paid extra because the consistency of the service was better than they have nosedived in the last 3 years. Technicians half are lazy and don't know what they're doing. Not proper wire hook ups or buried lines. Now since we got our upgrade to the new genie what a nightmare. The boxes are complete crap. They are oversensitive and don't work properly. I have been without continuous service for over a month now. Had an appointment. No call. No show. Then two days later the tv started working again. Goes in and out constantly and it's not because of the weather. Finally got another appointment today. No call. No show.

I cancelled my service with DirecTV in July of 2017. They sent me boxes and instructions to return my receivers, which I did along with the card for them. I had a balance due to me which was to be returned to me by a gift card. About 3 weeks after I returned my receivers I got a bill for $150.00 from them saying that I never returned my receivers. I called and we straightened that out and was told I was going to receive a card for $125.00 for a refund... I thought that was odd since I had a $156 credit before this thing went sideways.

I bought a Roku 4K TV and I got a free 30 day trial of Directv Now. Glad it was free because it sure isn't worth paying for. I watched it on my PC for 2 days then all I would get is a grey screen, no error messages just blank no links. I'm thinking if I can't access my account I can't cancel so I went to Directv thru Roku and there are nothing for an account and no way to cancel. That's a sad way to keep customers. I tried another PC and actually got to my account and I CANCELED after 4 days. It's not worth watching because if you can get a picture it will freeze every few seconds making a 30 min show last 45 min. It continually loses my signal and goes to the "BOX". You'll see the "BOX" a lot.

Walked into the AT&T store & a rep started bragging of how awesome the “AT&T and DirecTV package” was. The final installation was with a DirecTV rep and please hear me when I tell you, it’s AWFUL! I bought the plus package and it’s AWFUL! The stations they promised never come thru, the remote control is loud, clicking from infomercial to infomercial. You thumb through 200 channels only landing on old reruns, stereotypical garbage. It’s the worse! My advise - DONT GET DirecTV. And the worse part is when they tell you to “connect to the internet to get better service”. Once you do, you literally get nothing more but them monitoring the channels you watch. I hate it!

They promise you that they will correct something and don’t come through and have to constantly keep calling to make sure they do their job right. When they know they are the wrong, and they have nothing to say, they have hung up several times or put you on hold then hang up. By far the worst experience I have ever experienced. I would give them no stars by how incompetent their reps are and doesn’t seem that they discipline them from doing their jobs poorly and improperly. Would never want to have their services again. They will sign you up for contracts you don’t agree on and for services you didn’t request and don’t honor the gift cards that they promised they would give you. It’s all a big scam and I hope my experience doesn’t happen to anyone else.

Customer service sucks, if you can even understand what they're saying, techs come out and don't even try to help you, finally got a antenna and much happier and I don't have a $120.00 a month bill. Would love to see them go out of business.

Cannot watch Netflix without purchasing something like Blu-Ray or a game console. Cannot use my headphones, cannot connect my older surround sound. All these thing I could do with my previous satellite provider (Dish Network) without spending more money. To get customer support, I spent over 5 minutes pushing this button and that button and still couldn’t get the help I needed. As soon as my contract is up I will quit Directv, never to return.

I called to ask why they do not broadcast some channels in high def and they actually lied about it, i.e., channel 374 is free and provided to them in hd, but they intentionally down-grade it to standard definition and then send that out to their customers! This after they charge us all a fortune. I will be looking to switch asap! Very aggravated!

AT&T badgered me for a year to go to DIRECTV to save money. I was happy with Uverse, though, and had hated satellite dishes in the past due to poor reception. I was told that technology had changed in the years since I had dishes (both companies), and that I wouldn't have all the weather-affecting outages. Not only do I now have the frequent outages, I now have ANOTHER hole in my house. Techs came out twice, thinking move the dish, but last guy told I was getting the max signal where it was. Then they charged me for the visit, after saying they wouldn't since I was so unhappy with the service (wasn't easy to get the credit - a lot of time on the phone).

DirecTV set up an appointment for Tuesday, December 5th between 8:00-12:00 pm. Called at noon to let us know they did not have the equipment. Set up again for Thursday, December 7th between 8:00-12:00 pm and again called at around noon to let us know they did not have the equipment. Again, set appointment for Saturday, December 9th between 8:00-12:00 pm. No email or call. Finally contacted them after being on hold for 40 minutes for them to tell me they couldn't reschedule until next Saturday, December 16th between 12:00-4:00 pm. She said it was guaranteed. I asked, "What does that mean?" She couldn't answer me. The absolute worst service. Our time means nothing to this company!

In October 2017 we were approached by an ATT rep to switch our tv service to ATT's DirecTV service promising that we would only have one draft from our checking account. Well, to our surprise our cell phone charges are being drafted but not the DirecTV. We had this arrangement before we switched. Assuming that ATT was doing what we agreed of one bill for both, they disconnected our DirecTV service without warning. I called and paid the bill and then went through 5 different numbers before I finally reached a department who said they could help over and over. They said they would combine the bills but would take 3 months to go into effect. REALLY???

Directv sucks my internet and my cable! I called them on 12/7/17 to cancel my service. I didn’t cancel because the representative told me it would be $460 to cancel. I don’t want to pay no $460. Now that’s too high for this ** cable that is highway robbery! I got Directv on 12/1/17. I’m not please with them at all. Internet doesn’t work and the cable channels goes in and out! I hate this ** sucks then when I called they kept connecting me to different people! I was on the phone with four different representatives and no one couldn’t help me! They was like, "Oh I have to switch you to AT&T. Oh I have to switch you to Directv" just stupid but they didn’t have to keep switching me to nobody when they wanted my service. I just want to cancel everything. I don’t want this ** anymore!

I had a service call that I was told was no charge. It showed up on my account for $99. Called DirecTV and they agreed to remove the charge, sent me two emails to confirm the charge reversal. The next bill it appeared again. Called again and was told it had been removed. The third month it appeared yet again and when I called was told that they wouldn't reverse it and basically tough luck. I have been a loyal customer of both DirecTV and AT&T for 17+ years. Never had a late bill pay or anything.

I have spent several hours on the phone over the last 3 months trying to get my address and my phone number correct. There is no concern or complaint department or contact information. As of right now I have been told someone will reach out to me within the next 24 hours but I am not holding my breath. Completely unacceptable.

I originally signed with DirecTV on the promotional rate $19.95, where is the price was guaranteed for two years. I have only been with DirecTV for a year, price guarantee got to 62.06, was tricked into a contract that was opposite of what we were promised. I spend hours and hours on the phone with DirecTV contacting customer service, they keep me on hold for an hours, and then they hung up on me. I only I’ve been told lies after lies, and taken all around the world. DirecTV is horrible and I cannot wait until my contract is up. THESE PEOPLE ARE SCAMMERS AND LIARS. I can write a book about how many issues I’ve had with DirecTV. I hope our government can resolve these problems with DirecTV or shut them down. Please people needs your help.

Wow! I should have read the reviews posted about DirecTV before I went and purchased a two year contract with them. I'm only three days into my contract and hook up for DirecTV, and I was notified about a problem with paperwork that needed to be signed or my hookup would be disconnected. I asked service person (Emanuel) what was the issue. Emanuel said, "You own a condo," and before they were to connect the service and place the dish on the roof a notification to the property manager needed to approved. I told him, "It's too late for all that. You already did the installation." He said, "That's why I need you to sign consent form." I told him if I would of known about all this red tape I wouldn't have purchased DirecTV. He threatened to turn off my service if I didn't sign. I told him, "Fine and come get your equipment too."

So everything was fine with DirecTV till we moved. We wanted an internet and cable bundle which they did not have so we had to have two separate bills for internet and cable, upwards of $400 a month. Not only that but they did not come out on our scheduled installation date and it took two months for them to come out to my house. Mind you, I also was paying when I didn't have service. Got offered a better deal in my area for $140 internet, cable and home security bundle, switched with no hesitation. I told DirecTV I was canceling and told them I'd return their equipment, so they sent me a box to send them back in. During that time of them receiving the equipment, they charged my account $912 without my authorization.

I called DirecTV to inquire about the overcharge on my billing for 3 months from 78 and change to 112 and change. The man I spoke with had an accent so thick I could not understand anything he said. He finally transferred me to another man who was maybe a little easier to understand but still not good. He told me that was the amount I always paid. I assured him it was not. I know how much I pay. He argued & insisted this was what everyone paid. Grrr! I told him then I can just have it turned off. Then he said wait and transferred me to the loyalty department. The woman I spoke with told me she could get my bill down (still not enough).

Multiple problems never resolved plus I have informed EVERY customer service rep that has ever called on behalf of DirecTV that my husband is the only one who can respond to their questions, offers, etc. and asked that our records reflect NO CALLS before 6pm. These illiterate idiots call weekly, multiple times even in the same day. Every time I ask for a supervisor they hang up! Their C/S and telemarketers are ridiculously inattentive, non responsive unless they think you will buy something, their product is inferior and their customer service representative's attitude is outrageous! I WOULD NEVER, YES, I SAID NEVER RECOMMEND USING THEM, CONTRACTING WITH THEM OR REFERRING THEM! I can not warn anyone intensely enough that they are predatory, full of promises w/o any follow through and always want money to fix anything even their contract leased equipment! They are a joke!

DirecTV does not announce outages immediately. I rebooted, unplugged and kept trying to get my channel to work last night, after trying unsuccessful chat, I called, and found local affiliates had problem. If the notification would have been up 15 minutes earlier, it would have saved a lot of problems on my end. I would have known to wait.

I've spent half of the day yesterday on the phone with DirecTV trying to get the connection back on one of my TVs, so eventually they've scheduled a technician to come to my home today between 12:00 and 4:00 PM to fix the problem. Although I had two automated calls from DirecTV to confirm the appointment, nobody showed up. I've called them again, but it seems that not even the tech supervisor knows what's going on, so I was asked if I wanted to re-scheduled. Very frustrating! No wonder they are losing so many customers!

One of DIRECTV representative asked me to try a 30 day trial. They said there would be no charge if I canceled in 30 days. I did that and they have been hounding me for a $ 625 cancellation fee. I have spent 4 hours on the phone trying to resolve this dispute. Finally they told me they are not responsible for the lie their sales rep used to sell DIRECTV. This has been the worse experience I have had with any provider.

I had called last week to tell them my bank account was hacked so if the payment declined that is why, the representative told me I was fine and that if there is an issue someone will call me to make arrangements and not cut me off. Well lies lies lies. I woke up this morning and my service was cut off. I called and of course there is nothing they can do. Me being me I hung up. There was no point in me talking to them anymore. I plan on sending my boxes back and tell everyone I know that they are bad and their customer service sucks. Everyone save your money and go with a different company cause they don’t care at all.

We requested our service be cancelled as of a certain date. Service was turned off one full day prior. No final bill was ever received. We received 3 emails telling us equipment retrieval kits were on the way and we never received them. I called DirecTV and after waiting for an eternity, was told their policy had just changed and they no longer send out retrieval boxes. Instead you are to take all equipment to FedEx and they will know what to do with them. We went to FedEx and waited 40 minutes while the FedEx staff figured out how to go about entering each serial number into their system in the correct place in order to ship the equipment back.

I, like a number of people posting here, continued to be billed after I dropped service. After numerous phone calls, I was told eventually that I owed nothing and was actually owed a small refund. Well, the bills kept coming and I kept calling. Now I'm told they have no record of anyone telling me that I owed nothing. I will pay their bill and hopefully I'll be rid of this company. It is no longer worth the hours I have to spend on the phone to try and rectify the problem. Avoid this company at all costs.

I spent over three hours with them on the phone. I was told all was fixed. Then when they came out to do the install everything was wrong. I have done away with them and I am now paying more with DISH but would rather pay more than to deal with DirecTV and all of their lies.

Cancel service November 8; Customer service girl told me my cancellation date would be November 27; Now they charging me for full month instead of pro rate!! Of November 8. They are crooks. Incompetent!! Don't purchase DirecTV!! Kept transferring my phone call; hung up (accidentally right) because no one knows what they doing!

I have great disregard for DIRECTV. You start out at a decent rate for the first year. Then they raise your bill by $60. This is ridiculous. So you call about how high your bill is and they give you a break on your bill and even offer you HBO or one of what they call (premium channels). {I rarely ever watch premium channels if I have them}. So they tell you to call back in a year to see what they can do for you. You call {because they told you to} and ask about what they could do for you. They tell you they can give you a lesser package for less money. I already have the second to lowest package they have. So they say {we can offer $5 off your bill to sign up for auto pay}. Again ridiculous. I am cancelling DIRECTV and would advise anyone not to get DIRECTV, because they do not stand by what they tell you. They want to stick it to you. Not a good company and if this is how DIRECTV/AT&T treat their loyal customers, well then they should just not have customers.

Just ordered a 2 year agreement, 5 install attempts later my audio still drops out. Calling to cancel service. They tell me it has been over 30 days and have to do the early termination. Working with them to waive that as the issue is not my fault and the excessive install attempts were no fault of the customer. This is the absolute worst customer service I have ever experienced with anyone. I would not recommend this service to anyone at any price.

We signed up with DirecTV because of a promotional. Our bill was to be $25 a month, conversation and everything was recorded by us. So far, every month we are having to call in and dispute the monthly bill charges. Bill was also paid in full and suddenly a $4.19 charge appeared on our bank statement because we are enrolled in auto pay. I checked our online statement to see what this charge was about and we still do not know what this charge was for. I cancelled the auto pay because we should not have to worry about what they are charging us. This 2-year contract is B.S. if they cannot fulfill customer service satisfaction. I am regretting switching to DirecTV.

They allowed my ex boyfriend to turn service back on in my name, they admit that but are still harassing me for the bill. I have spent many hours waiting to speak with them. Spoke with the fraud dept, they promised to resolve this and I am still being called telling me I have an outstanding bill... Will it go to collections? Who know. All I know is I am feeling harassed for a service I never authorized.

We cancelled our DirecTV and they continued to charge our account. Of course, we did not know until credit card bill came. When we called, they said there was no record of cancellation. After several calls, and being told not to pay the bill, we receive a letter from collection agency. I am very disappointed with them - we only want a fair deal.

I had service them 2 years ago, when they were not part of AT&T, now recently move to a new area and called for a quote. My credit back 2 years ago was not good, and I left some small refundable deposit. Now my credit has cleared, repaired and it is in a very good condition, and was asked to leave $200 NON REFUNDABLE deposit... Who has ever heard of NON REFUNDABLE deposit??? Sounds like a ripoff to me.

I have been a customer of DirecTV for about 18yr and ever since the merge of AT&T and DirecTV the service has extremely declined. Since October of this year I’ve had random charges to my added account. I have called in many times and spent many countless hours on the phone with them and my issue is still unresolved. I’ve spoken with several supervisors hoping they would be able to resolve the issue. All calls are now outside sourced and it feels like I’m on the phone with robots reading scripts. They continuously keep repeating the same thing over and over to me even if it does not make sense.

I contacted customer service via their chat function on Nov. 12, 2017 to cancel my service as of Dec. 1. I was on chat with them for about 45 minutes. Finally told them I had to go and just cancel my service. They kept trying to get me to get a different package and that they had some good deals. I told them no, just cancel. I finally had to sign off the chat, thinking that my service would be cancelled as requested.

I have been with DirecTV for 17 years. Ever since AT&T bought them the service went downhill. It took me over 20 minutes on 3 occasions to get a customer representative. It wouldn't take as long to get a customer service rep If they didn't have to read a script. A simple 2 minute call takes 20 minutes. Send the customer rep hung up on me. That's what you get for dealing with foreign countries to save a few cents. I'm ready to turn in my receivers.

I have tried 3 times to get the proper installation and each time they came they did not have the proper equipment in order to do the upgrade. It has not been 5 weeks since I ordered and every time I call someone from India comes on the line. It takes on average an hour to get through all the correspondence with them because of lack of English and understanding. After finishing each call I feel like they still dont understand so therefore the field tech doesn’t do what he is suppose to. The last time he just left and put in his log that I cancelled the order. Unbelievable. I have been with AT&T for 22 years and the service has declined drastically.

After 3 hours on the phone with this mess... I've had the runaround. I talked to no less than 8 different people between DIRECTV and AT&T. Our bill was not due nor late. Our DIRECTV was disconnected. AT&T says DIRECTV messed it up and DIRECTV says AT&T messed up and gave the order to disconnect for nonpayment. AT&T said we weren't past due and that WE called and cancelled DIRECTV. What a mess. Beyond frustrated. Finally after 3 hours I get someone to reconnect our DIRECTV. These two companies have continually price gouged us and I constantly have to fight over bill hikes. I would highly discourage anyone from getting these services.

Have an issue which I opened an escalation 9/27/17. Have called 5 times and every time representative says they will call back with a resolution. Today is 12/1/17. I just spoke to another representative who left me on hold. Customer service is the worst.

Travel between two locations with DirecTV you must call to gain local channel access. We do this 2-3 times per year, it is 30 minutes on the phone and sometimes no success. Today they passed me of to 3 different people. Each one made an attempt to switch my local channel service on one location to another. Not happening. Someone in the process screwed up my account now they have to get engineering involved. 12 hours later have not heard from them. I did give each representative my cell so they can communicate updates via text or call. WTF?

When subscribing to DirecTV I was offered all the premium channels for 90 days. I don't want them past the 90 days, so I called to cancel early and was told that I can't cancel early. How does that work? Call the next day after I have been charged? Then battle to get my money back? I just don't understand why the channels can't just be set up to fall off my bill on a certain date.

You need to watch your bill for items you did not order... Just found out that I have been charged for NFL tickets for 2 years even after I called and cancel it... and when you call them and stay on the phone with them for over 90 minutes but there is nothing that they can do for you!!! But they found out that I did call and cancel 20 month ago but still charge my account!!!

I have lived at the Auston Woods apt in Easley, SC for over 4 1/2 years & I have experienced pixelization & a 771 service code issue just about the whole time I've lived here & I'm not the only one in this building experiencing this issue. Most of the time I call I have to wait at least 1 week if not more till the service tech actually comes out. Every time a tech (Reggie) comes out it's always the same thing. I had to change this part out or that part out & still, I have the same issue.

After a bank error and a death in family my cable was disconnected. I contacted DIRECTV and bank did as well. At same time need box fix they turned off cable. Every time I called I was spoke with rudely and they just was rude so I borrowed money to pay 103.00. They informed me 279 more needed to be paid. I paid it I’m still disconnected. It so sad. I was a fateful customer. Now I’m heartbroken with them looking for other resources.

I’ve had nothing but problems with billing. DIRECTV needs to get it together. They tried to charge Me $500.00 for their stupid equipment so I called them to send Me a return box so that I can return their equipment. Long story short I did. The next thing I know here comes a final bill of $363.00. I said, "Where do come up with a figure like that". Then they said I signed a contract in which they failed to inform Me. I said, "You folks are out of your mind". So far I only gotten one bill & in which sent them $25.00 towards the bill. Ever since I’ve never received a bill from them. I have told them I have a P.O. box address & to send that address. Well I’ve never seen a bill from them. I’m Not running a bill sitter service. If they can’t get crap together then that’s their damn problem. Never again for DIRECTV.

I have been with DirecTV since 2010. I recently had my services reconnected after being suspended for a month for non payment. I was in touch and on a payment plan with DirecTV and was able to get it turned on after months of going back and forth for charges that were incorrect. On November 24th I was undecided if I was going to go back to DirecTV after all the issues and everyone passing me on to different departments each time I called, without anything ever being taken care of. I was sent to the "Win Back" department where I was promised a $300.00 Visa gift card, 2 additional devices for our bedrooms (no cost), $200.00 redeem Visa gift card after installation of devices and a installation date of December 2 between 12-4 PM. I paid my bill, accepted offer after being on the phone for 3 hours, transferred to every department and finally feeling like someone had listened to me and made it right.

I called DirecTV yesterday to complain about limitations to watch TV only on 3 televisions. Usually it is just me and my husband, but during the holidays, we have family and friends visiting. For this reason, we found out that we were only able to watch TV on three televisions. I have SIX televisions. When the representative came out to install the Genie 1 system, he did not disclose information (nor did the person in the office) that using this system would limit us to 3 televisions on at one time. There is no way I would have committed to this if I had known!

In October 24 2017 DirecTV overcharge me. In less than 3 month my bill was almost 400. I call no can help me. I very dissatisfied with the services. I like for the community to know about the DirecTV.

DirecTV representative convince me to cancel my order with Spectrum in favor of DirecTV. After wasting half a day waiting, DirecTV contract installer arrive late and announced line of sight issue and cancel installation leaving customer without TV service.

Within the year I have gone through over 6 boxes (and they have to come out again tomorrow), horrible service. They claim they have technical issues with their boxes but want consumers to suck it up and there's no timetable for them to fix the issue. Stay away from ATT DirecTV if you want HD/4k service. Would be nice if you could talk to someone in this country that you can understand.

Usual TV service, they get you with the promotional offers and then halfway through the contract they hike up the monthly price to double of the introductory rate. Was paying way too much for "100" channels, half of which are local channels. Just disconnected today, I was going to hang in there until the end of my contract but did not want to keep paying 60+ dollars for 3 actual channels. Rather pay the $20 for each month left in the contract and end the torture. After I mentioned that they hit me with this fee and that fee, and at this point I didn't care anymore. They steal money from us all the time so what's another fee. Never again.

Called last week to set begin new service. I got tired of the "other" satellite provider's lack of customer service. Problem started as soon as I got off the phone. I woke up the next morning to see they changed the $100.00 Visa gift card I was told I would get to a $200.00 one. I was told by 2 different individuals that you receive the card within 10 days of signing up. I knew this was a lie, as companies just don't hand money over until you've been with them for awhile. I saw on their commercial last night you have to have service for 75 days and then it would take an additional 4 weeks to get it.

Worst experience I have ever had with a business.

Always something else going wrong even after service calls, new boxes, new this and new that. Now the movie freezes and only unfreezes when you go to another channel and come back. Pixel scrambles, sound doesn't come on after channel change and only comes back on the same as the picture freeze and have to change channels and go back, sometimes several times. NOW the latest stupid thing is that some executive has talked the higher ups into changing the format of the entire system and now we are all worse off than before. The movie reviews that we used to use is no longer available, it's slower, more complicated and frustrating. Whoever implemented it should be beaten with a rubber hose. Even the tech guys at DIRECTV don't like it.

After 7 years of paying their prices they will not update my system. Talked to a manager and they never called me and never even documented the conversation. Then called back to check was treated like **. I’m about to drop them.

We switched to DirecTV from U-Verse because of connectivity issues and bad customer service. DirecTV has been so much worse. The signal is lost during light rain. I’m talking about the lightest green on the Weather radar and we lose our signal. But, we knew weather was a limitation so the ability to stream content as a backup was attractive. But most of the channels don’t stream and those that do buffer quite a bit and connection is frequently lost.

I return my DirecTV equipment over two months ago and I’m being charged for equipment I do not have. They said they did not get it. They put my bill into collections over at DirecTV is the biggest losing company for cable in the world. I will never go through them again and I’m getting a lawyer.

I called DirecTV to upgrade to a Genie because I bought a new smart TV. I was on the phone for 45 minutes trying to get someone to come over to install a Genie upgrade so I can use my new TV. After being put on hold 3 times for between 10 and 15 minutes each they were not able to process my request so I hung up pissed off. I called him back later at night and was on the phone for almost 2 hours talk to 3 different people and I'm not sure if my request will still be processed. It seems like no one there knows what the hell is going on and I'll be lucky if the service tech ever shows up to upgrade my equipment so I can watch my new TV. Very poor customer service.

Had the service for 5+ years. Service is 90% no problem there. My problem was that they advance bill before you've even used the service. I paid my bill on time for 5 years but told them I don't agree with advance billing once they started considering my account "past due" for service periods in the future. They started cutting off my service every month since I didn't prepay my bill 30+ days in advance and I got sick of coming home to the disconnected TV and having to call in to reconnect. If you have a paying customer for 5+ years you should stop the short-sighted prebilling and quick disconnect policies. I understand with a new customer or bad credit but I was neither of those and when they cut my service the most recent time they seemed uninterested in keeping me as a client so I LEFT. Switched to Comcast who at least for now has had better customer service.

DirecTV terminated my service Thanksgiving Eve. Not because of Non-payment because I always pay my bills on time. I was raised that way. It was because I complained so much about their lousy service and wrote negative reviews, and I also complained to the Attorney General's Office. I am 78 years old and will spend Thanksgiving alone with no TV. Maybe my complaints will help other people being held hostage by their un-visible contract. Now they will fine me even though I did not terminate the contract. What a bad Christmas it will be.

I've had nothing but problems paying my bill each month, their service system to pay your bill constantly declines my bank card. Then they are trying to charge me extra for their issue not receiving my payment when I know I have paid because I get a confirmation number every time I pay and they say they have not gotten that and I'm having to go back and forth to bank to show proof. I'm trying to cancel my service and they want to charge me $300 when all my issues are because of them and I shouldn't have to pay a dime for their wrongdoing. I Seriously hate DirecTV and will never ever have tv through them again...

Spoke to someone 10/18/17 about canceling my account because my new apartments had a contract With a different provider. DirecTV said that they would cancel my account and waive the $160 Early cancellation fee if the tech came out and verify that I could not have DirecTV at my new apartments. At the time my remaining balance was $228.66 And if I paid that they would add the $160 to my account and then send a tech out and once he verified I could not have DirecTV they would credit that and it would zero out. I told the lady I did not have the money at the time and she said, “OK since you called and you no longer live there. The balance would remain at $228.66" until I made the payment for them to send somebody out, I was soon to make that payment to get that cancel and squared away But I got a call today 11/21/17 about my remaining balance Of $377 or close to that not including the $160 early activation fee.

Turned on my TV and had a 775 error code (communication error with satellite dish). Followed on screen troubleshooting steps and called when the issue wasn't resolved. Spoke with Leo. Very courteous, but the issue was beyond what he could fix. He placed me on hold twice. Told me a technician couldn't be out till 11/30. Epic fail DirecTV. It's the week of Thanksgiving and I have a houseful of relatives coming and no TV - no Macy's Thanksgiving Day parade, no football and no apology for no tv access. Really?! In this day and age you want me to wait for 11 days for potentially a tech to show. SMH can't believe you think this is service to your customers.

I had just had surgery on my foot and DirecTV kept telling me my receiver was not going to be compatible with the new HDI even though I had spent a lot of cash for the HDI receiver bought from Best Buy so I had girlfriend disconnect rec on the day they were to come with new one being that I couldn't move around. I didn't realize that the tech had grabbed my receiver in the other room until girlfriend made it home from work. When I had contacted customer service they told me it was impossible for them to find. So being that I had served my contract I told them I no longer wanted their service and that their final bill would be a wash for my 300 box they took. They agreed. I proceeded to have their box returned to them and they told me to keep their dish which I didn't want stuck on my house. Well guess what they turned the bill over to collectors affecting my credit. And I refuse to give them 100.00 versus my 300.00.

I had ATMC Cable in NC. Wanted more programming and access to my Washington sports. Contacted DirecTV which we had before moving. We signed on with DirecTV after they told us we would get the channels that wired Nationals, Capitals, Wizards, and with our signup, free NFL ticket to see Redskins. I missed over 60% of the Nationals' games because the channel wasn't subscribed to. Contacted customer service, and they fixed it. Following week, no baseball again. Called CS again and again they fixed it.

We had issues with our signal, called DirecTV, they told us we would have to pay $100 fee for a technician to come out, or get into a monthly payment, of $8.00. We told them we didn't want to do neither, so the representative told us that after speaking to his representative, as a one time, we would not be charged, the $100, fee, so we were happy to have someone coming to take care of the issue, after all we are paying every month, and we were not being able to record certain channels, that we were paying for.

I went to AT&T to buy a phone. They offered DIRECTV. I stated numerous times I would use them so long as I could cancel anytime. I called to cancel and was told I signed a two year contract. Called directv numerous times and zero resolution. Not even acknowledgment they swindled me.

To begin with, their customer service is the worst of any retailer. You are connected to an offshore call center where they can only read a script and refuse to connect you with a U.S. based operator. Use the chat provider. Multiple calls and mistakes including changing my satellite package in error. And they keep trying to sell you. The prices after your first year are staggering. Unlike Dish where you are locked in for two years, DirecTV aka AT&T you are paying a lot more. The ability to rewind a movie or show works only sporadically. And try the on-demand part and even though my internet connectivity is excellent (via Spectrum) I keep getting a message that something is wrong with my internet.

I am furious right now. We consistently have bills from DirecTV that are $40-60 higher than what they should be but we don't always catch them month to month because they are automatically paid via credit card. After being a very loyal customer since 2002, we are tired of them. My husband gave them a last ditch effort a couple of weeks ago, got an incredibly incompetent and rude customer service agent so we called Comcast, they were out the next day and we discontinued our service with DirecTV, we seriously have given DirecTV every chance to redeem themselves.