DIRECTV Reviews

DirecTV is the worst company I have dealt with. They deducted $378.53 from my account 4 months after not using their services. I had express to them not to use my credit card information, and 4 months later they went ahead and charged my card without my authorization. I called and spoke to a rep and to a "supervisor" and they didnt help at all. They sound like machines and not actual people. All they say is the contract, but what contract after my services have been disconnected since December 2016. This is the worst. Without my authorization or consent they again used my credit card information to charge me. And they tell me I am not getting my money back. The worst experience ever!!! Do not use DirecTV.

Fool me once shame on you, fool we twice shame on me. There will not be a third opportunity. As a former DIRECTV customer (early 2000s), I ran from the poor service quality. In the early 2000s we experienced frequent buffering of content, service outages and contract disputes with local channels etc. As a Uverse customer my contract approached expiration time frame and I contacted AT&T to determine what options were available to me. I was told DIRECTV was my option moving forward. After much conversation with the sales person I was told the issues of my past was just that issues of the past. I consented to the install of DirecTV. From the first day there was problems (Deja vu). Buffering content, no lag in time, confused story line, the story went on without me.

I got combined ATT and DirecTV when I moved. I had phone, internet and TV. Within 2 months the modem died, replacement took a week. They damaged my cable, and had to replace it... 3 times... and charged me for #3 ($55) even though their tech did the damage. Now every month my bill changes. DirecTV didn't get added to my bill last month... so now I pay double this month. As a Senior on a fixed income... that bites. I have called twice about this bill nonsense and the person in INDIA, that I talked to, barely speaks English. I have no idea what I did or didn't agree to. Unfortunately there are limited options here so they pretty much have all the power... take it or leave it. I have another year on my contract, so I am stuck... but I will NEVER recommend this to anyone else. My disabled neighbor had to take legal action, to get her "promised" package honored. And she NEEDS her phone and internet. Disgraceful.

I paid all final bills in full with this crappy company. Closed the account. Now these guys are sending me a bill from a fight from 6 months ago. The agent I'm chatting with said that I was absolutely right and she is trying to give me a number to call to get this handled. The last guy I talked to said that he shows a zero balance and to simply throw the bill away. Now a couple of months have passed and they are trying to collect again on a pay per view fight from 6 months ago? Crazy. I'm pretty sure that when you order a fight, they don't wait 6 months to put it on your bill. Zero balance means zero balance. That's how they get you to pay more money and if not, they can screw up your credit. I'm fighting this crap with this BS company.

I signed up and they gave me a locked in price for two years but now I'm getting bills for $300.00 which is outrageous. I called them several times but customer service is very rude. They applied discounts then took them off. Terrible company.

My husband and I moved and decided to go with DirecTV two-year promotional deal. We are 5 months in. We have to call every time we want to order a movie and then call back to get the $5 call fee removed. Our movies and shows on demand has never worked. Our boxes are defective and they won't send someone out to fix them. My husband made the initial appointment and went with the basic $50 package, he was never offered other packages and didn't know that the channels he watched were not in the package he was given. I made 3 attempts to upgrade our package and was told that the upgrade would be at the normal price.

I was never late with this company! They waited for my bill to get backed up by 2 months with no notice, and it was supposed to be automatically taken out. They said I could pay 77$ for my service to come on. Now they want the whole bill except 15$! Wtf, I've never paid late and they won't even work with me SMH. Long story short I'm not paying them a dime. It can go to my credit and I Will be going back to Comcast!! Oh and they lie about on demand. You need Internet for it if not you can't use it at all!!!

Why would it take 4 days to send someone to our home in Milford, IA when the TV goes bad and can't reach the satellite dish from the receiver and we have no television as it takes 4 days at the very least to get a repair person to look at it. And also my protection plan was canceled in October and not sure why that would have happened. So this is a very bad situation for us as we could not imagine taking 4 days to come look at a problem. You need to address this delay in service and keep a technician within reach of your towns you serve.

On 3/23/17, I called DirecTV to cancel my service is due to I could no longer afford to have television as I only get a disability check. Approximately a week later I sent back the boxes and was told I would be charged $273 for early disconnection. I told them I could not afford to pay that money outright and if there was a way I could make payments that there's no other way I could keep TV as my cost of living has increased $75 more. They said, "Unfortunately we cannot do that." They sent me boxes. I sent back all their equipment. About a week after closing my service I told them they no longer have authorization to use my checking account to withdraw money. They said within 44 days I would have to pay this $273. On April 7th my checking account was taken down $82.36.

I have been with DirecTV for about 8 years and thought I was free and clear to shop for a more affordable satellite service. I am currently paying $177.00 per month for a basic package with HBO and internet service bundled. Having found a more affordable company, I attempted to cancel my service with DirecTV, but was told I was still under contract and would have to pay a $300 cancellation fee + additional fees. I thought my contract had expired after 3 years. Well come to find out when I ordered an additional box to be set up in another bedroom last year, I am automatically under a 2 year contract.

DirecTV works fine for watching live shows. Their phone app *usually* works well for online streaming, but trying to use their streaming service on a computer so the family doesn't crowd around my phone is impossible. *Some* of their episodes work, others refuse to play at all, and many of the "working" episodes have incessant audio synchronization problems. We've tried on three different computers in the home, with the exact same results for each episode (if Ep5 doesn't play at all on computer one, it won't play at all on computer 2 and 3; same with audio skipping).

Worst company by far!!! This company won't allow me to install service in my house, due to a past bill of another person at this address! Can someone please explain why Someone else bill is my problem??? Try to talk to a manager at Directv about this problem, the manager I talked to was very rude!

This company is the worst. They came out to install and put the dish half on the neighbor's yard and now they want me to give another four hours window so they can fix it! It will be worth the money to disconnect! Customer service is bad and they do not treat you as a paying customer!

Directv took money from my bank without my permission. I called why they did that. They state, “Any time you pay online we keep your bank information and we can withdraw your money for finals payment.” My payment wasn't auto payment. Be careful with directv. Now I'm hiring a lawyer for their illegal transactions.

Horrible. You never know what you might be billed from one month to the next, regardless of any contract you have agreed to. If you speak with more than one person in order to remedy the issue you're guaranteed to get more than one conflicting answer.

Overall DirecTV is a big rip off. Start at 50 then to 100 then to 150 then when you try to downgrade the original services you have to battle your way down through each package. They won't just let you get the cheapest one. Then when you try to cancel good luck. Either pull out the check book or they will just take it straight out your account without permission or even be decent enough to send you a notice. I could go on for days of how much of a rip off they are. Just don't get reeled into this gimmick. Go with a trusting company not scam artist.

I moved 1 mile away on 6/1/16, and when I placed the move request, the woman I talked to said I got a Free DVR with my move. I was happy because prior to that in my 6 years with DIRECTV I hadn't had a DVR because I'm retired and couldn't afford the extra cost. My bill was $65. My 1/1/17 bill suddenly went up $20 and when I called and asked I was told my "free" DVR was only for 8 months. I told the Customer Service rep that I had never been informed of that and was only told the DVR was free. The man said she should have told me, but it was in my Service Agreement. I decided to go with Dish Network, and got a 2 year offer with all the channels I watch for $25 less than I'm paying Directv.

I am wrote for the first time to the head of a department when the company involved has been so dishonest. We have 3 homes, each with a DirecTV account. On our home in Florida, I put the protection plan premier on that account, since the technician said, and I quote, "We cover any device that can receive our signal. If you drop your cell phone in the pool, it's covered. Any tv, tablet, etc. Any reason, no questions asked." Fast forward 3+ years (at $25.00/ month), and our 65" TV quit, without warning. I called, and they sent out a tech. He said the TV was not repairable. He had to come back and take pictures for the protection plan. Now, I'm told that the plan is part of DirecTV, and you have no control over them. The plan says our tv has 'liquid damage', which is not possible, since the tv is mounted on the wall, about 8' above the floor.

If you are ever considering signing up for DirecTV DO NOT DO IT! I signed up for their services on a Sunday, cancelled Tuesday because of their incompetence. I am now being HARASSED by their company. Today alone I have received EIGHT phone calls (It's only 3 pm) from their call center asking me how we are liking our service. These calls continue to come in despite me telling them during the first, second, sixth, and seventh calls that we no longer have a DirecTV account. I have been hung up on twice, refused access to speak with a supervisor, and now I am being called and no one is speaking on the other end.

I called to suspend my service at my summer home for six months (maximum) while I was in AZ. My account was reactivated but the charge was $30 higher. I discovered that on the day I called for the suspension Starz and Showtime were added to my account. Most likely done so an agent could get a bonus for adding premium channels and it wouldn't get noticed for 6 months. Nobody would add premium channels at the beginning of suspension. The charge was taken out of my account at the higher amount and I have to wait until the next bill to get it corrected. I wonder how many times this happens to unsuspecting customers. I will be canceling Directv when I get back in June.

Purchased DirecTV several years ago. I have wires hanging from the dish that is running from the side of my house to the ground. Called customer service and they tell me that it is my concern that they don't remove the dish after they install it. If I wanted it removed it would be an expense that I would have to pay. That is crazy and they assure me that the wires are not active. I'm not going to have my kids find out. Bad customer service. Would not recommend DirecTV for bad customer service.

I was tired of them constantly changing the prices billed each month so I called and asked to be put on the lowest package until my 2 years was up. The representative asked why and when I explained she said "Let me help you. Do you like movies?" "Yes", so she agreed to give me Starz, Showtime and Cinemax on top of my choice package for the next 12months at $92 a month. OK fine I can accept that. She said, "you cannot remove the movie package without an early cancellation fee," I said "No problem. If you keep your side of the deal I am fine with keeping them." "No problem," she said, "You are locked in at $92 for the next 12 months".

Had DirecTV and contacted them at least 6 times over a six month period to set some things straight. People I talked give me various account of items. But none could fix anything or said they would and they never did. Last DirecTV person I talked to said they would connect me to the right department for action and the next thing I knew I was talking to some in a Dentist Office. I quit DirecTV, went to Spectrum, very satisfied. DirecTV sent me boxes and return labels for their equipment. Mailed them on 11 Feb 2016 and so far as of 6 Apr they say they not received it and want me to pay them for the equipment. I am not about to pay for something shipped back to them, especially with all the incompetent personnel I talked to in the past 7-8 months. They sound like they shoddy accounting practices.

On 3/29/17 my family decided switch from Comcast to Directv. The service was installed on 3/31/17. We realized On 3/31 that their service (for us) is not comparable to Comcast and does not work for our family. I called to cancel not realizing my wife called the very next day to cancel and informed she had 14 days to cancel. We know this to be true because AT&T tried to retain us with multiple offers but we declined. I called to cancel with Directv, they tried to talk me off the ledge again and declined again.

DirecTV has stolen over $400 dollars out of my bank account and I need to speak to someone that is high enough up the chain to put it back. I don't even have service with them and they took it out!!! Terrible customer service while I was with them and even worse since I have done away with them. I have been on the phone for 3 hours today about the issue and no one is helping out. I'm getting passed around from this person to the next and put on hold for 15 min or more every time they transfer me. They have hung up on me 4 times today already and every time I call back I get someone else and have to explain everything again.

Directv is not willing to help customers with over charges and argue with me as a customer not willing to honor services in bundling. Saying they can not reinstate discounts for disconnecting. But discounts will not be reinstated and it's all AT&T billing situation. So now AT&T and Directv have no resolution for me as a customer. Directv is not willing to honor bundling offers.

False advertising. They offered a bundle but when they locked you in, turned out they have other charges that they don't tell you. They tried to offer $100 refund but did not get squat!! I have different amt of bill for the past 3 mos. Ridiculous!! When you call their customer service, call center from a different country.

When I called AT&T and ask why they got so greedy on AT&T Uverse the girl said I should change to DirecTV. Would get 45 more channels and lower bill. WELL. There's more kid channels and paid advertising and not much else. Every time the wind blows you lose your picture. DirecTV is not worth a dime. A shame AT&T. Can't give a better service. Very unhappy. How can I get out of contract? Only had it for less than a week. Also told internet would be soooo much faster. Guess what? It's slower. VERY UNHAPPY CAMPER...

Been on $80 bundle for 5 months. For 3 mos charged $120+ due to non-coordination between AT&T and DirecTV. Next 2 mos charged $177 for channels did not request. Will be given a small credit which I haven't gotten yet. However, being debited at $118 not $80. Did send an email on a charge I never saw before. Still confuse. Do not fall for false advertisement. From other reviews I don't expect the two-year price as stated.

I started my subscription with DirecTV on January 3rd, 2017. I was suppose to get a $200 gift card for signing up. As of April 3rd, 2017, I still have not received my gift card and I NEVER WILL!!! I called customer service several times about this issue each phone call taking about an hour. I recently called 1.5 weeks ago and was told that it was mailed on March 11th, 2017 and that if I haven't received it by April 3rd, 2017 to call back and that they would reissue me one. I called back on April 3rd and after over an hour on the phone (on hold for 30 minutes and then told to call a different number) the CSR said that there was no records of any gift cards for me even though I have spoken to several other CSR in the past and they all told me that it was mailed on March, 11th.

Well had DirecTV two months after 15 years with Dish, what a disappointment. Cancel not one but two local channels due to contract dispute!!! Can't watch local area news or the NCAA college championship game. Called customer service, on hold for 50 minutes. Service rep said "So sad, too bad, can't help you"!!!

Combine your bill with AT&T they said, better reception than TWC. “You'll love this” they said. Yep, I bought into it. Least bit of wind or rain or snow. No TV. No I'm not talking storms just regular weather. Then they can't reach an agreement with WENY local provider of CBS and ABC. Two of the three big networks so they pull them. After several calls I get the guy in Pakistan that promises me that once it's pulled they will replace it with other providers. "Not to worry". So I call back today and get another person I can't understand that tells me that information wasn't true. That until the agreement is reached "you be out of luck, so sorry." It's going to cost me dearly to get out of this contract but that starts tomorrow. And I will use every avenue I have to tell all my Facebook friends and anyone else that will listen about this POS company!

I am disgusted that I have to pay for local channels that I no longer receive. I cannot watch my NBC and CBS programs cause of their dispute. I say don't ever get DirecTV service. Do not switch. You will be sorry! And you have to fight to get a refund. The consumer is the one hurting. I plan to tweet, post to Facebook and every other form of social media to tell the public to boycott DirecTV!

DirecTV took $630.34 from my acct on 3-27-17. I called right away to tell them they best be putting it back now. I didn't have that much in my acct and my bank covered it, and in doing so I got charged $35. I also had written 2 checks that came thru the following day which also bounced, because of DirecTV. Had DirecTV not have stolen money from my acct those 2 checks would have cleared no problem. Well I was told that it would take up to 72 hrs for the money to be refunded. It was not in my acct by Thursday. So I called and was told that it shows it was released. Should be there now, so I check on Fri, nope not there. I call again and this time I'm told that part of the money was released and the other part will follow a day later and that I will have a check on Monday and the other one on Tuesday. I check the acct today and nope no money.

It is so sad you pay your bill on time every month and you have problems with your equipment and they MAIL you new equipment and you install it. Then you get your bill and they want to charge 135.00 and the tech support told me to throw the old genie away it was no good. I guess at DirecTV the right hand doesn't know what the left hand is doing. I was on the phone for more than 2 hours this morning with directv because NO ONE COULD SPEAK ENGLISH and understand so they would just hang up on you. I can promise I will NEVER use directv again. I will be finding me another option for cable and I will leave directv. You people are the biggest rip-offs and I am a good customer. I always pay my bill before it's due. So I will find a company that appreciates good customers instead of trying to rip them off.

On Feb 20, 2017 DirecTV took $352.40 out of my account. After catching them I've spent many hours on the phone with them trying to get my money back. And they have admitted it's their fault. On 04,02,2017 I still have not had my money put back in my account and now I'm getting late notice. I've been an AT&T customer for eleven yrs and they talked me into this service and now they act like it's out of their hands. I would never send them a Customer. So now I'm going to be looking for different sources of phone and TV providers. I will be turning them into B.B.B. and Atty General today.

We are in the process of going between houses. We sold our house and found that the house we purchase only had cable connection in one room. My niece told me about DirecTV and the wireless capability. I checked it out and signed up for a system with 6 boxes (5 wireless). The technician came and asked where the 6 TVs were located. I carried our smaller TVs with us and had the moving company take the larger TVs. So, I only had 3 TVs with me and the tech said he couldn't install all 6 boxes without the TVs. I told him he can get one up and then I will disconnect the HDMI and move the TV to the next room and he could setup the next box. He refused and said I would have to call for the other 3 after I get my TVs. I got the TVs today and called customer service. What a nightmare!!!

So I signed up 8 months ago for DirecTV and did not take the time to read the fine print. BIG MISTAKE. Turns out that they signed me up for the premium channel package, even though I specifically said I didn't want any extras. Then after 3 months of 'free' premium charges they charged me an additional $50.00/month. When I called to dispute the charges I spent over an hour on the phone with a person who I struggled to understand and who kept reading off of their script to offer me more packages instead of simply disconnecting and refunding my money. I will NEVER use DirecTV again and I hope that my review helps other avoid the money pit I encountered when I signed up with them.

I am a double amputee, Vietnam veteran who managed to lose his Galaxy Note 5 and his wallet at the same time. There was $250-$300 cash in the wallet and the phone is fingerprint protected and the debit card is pw protected and has been changed out and I have monitored everything. Think the cash was taken and everything else is in a landfill somewhere. When I ordered a replacement phone, I was told that the Galaxy Note 5 was no longer available, needed to go to a Galaxy S7 and it would be so much better if I went to DirecTV over U-verse because it was so much better. TW cable was not available.

Called about three remote we have ordered and are hard to use problem with the remotes. Customer so called tech could not answer my questions I ask. We went around and around. Ask to talk to a supervisor would not let me. I hung up. Bad, bad customer service.

When I had talked to a Directv representative about a billing issue in January, I made the mistake to ask about their 3 month FREE channel offers. I was told that HBO was free for March 4 - May 4, 2017. That was a lie. I have been charged $13.19 for using their service. There is also a $10.00 disconnect charge if I discontinue service before May 4. Directv, when it was Directv and NOT ATT, never had this practice. When they told you it was free, it WAS free. This will be the last time something like this happens to me with them!!!

First of all I spent over an hour on the phone signing up for the new $89 package. They said they had to run a credit check first so I agreed. Once they ran my credit and I was approved for DirecTV they then told me they had to run my credit again for the internet portion. I was a bit confused they had to run it twice and ding my credit like that but I agreed. They scheduled my service install for April 1st 2017 between 11 and 1. They never showed up or called. I called them back to find out what was going on and they gave me multiple excuses and apologized but I cancelled on the spot. My time is valuable. That took almost another hour. Never again will I consider using them for any type of service. Terrible.

Needed a new remote and then was encouraged to get genie in other room. Husband lost job, and I am retired. Wanted to cancel new contract and DirecTV wouldn't remove contract. Bill got too high to continue, and was allowed to put on suspension but months would continue. DirecTV is uncaring, money hungry company. I will let everyone know this. I am not happy and have added this information to every website that I can - don't use them for cable.

DON'T EVEN THINK ABOUT SWITCHING TO DIRECTV. KEEP YOUR CABLE!!! I have never spent so much time trying to get someone else's mistake fixed. Between my husband and I we spent hours over a three week period talking to them and I mean all of them. Expect to talk to at least four different people and tell and re-tell your situation. They will promise you it is all taken care of, only it's not really and you'll have to call several more times. Then only to have them turn off our DirecTV and internet. Oh yeah, and we have a CREDIT with them that they can't see because of their merger with AT&T and their computers don't talk to each other. Don't bother asking for a supervisor. After a few people you'll get customer care. Customer care, what a joke!!!

Plan on a hour long phone call if you have more than one account with them. We have 2 houses and tried to add a third. After multiple verifications and explanations (happens every time you call) we thought we had an appointment set up to connect the third house. Never show up at the correct address!!! The technician called. He was given the wrong town and ZIP code! He didn't even cover the area where we requested service (right across the street from one of our other houses)!!! My husband made a special trip to meet him for the install - we STILL don't know when that will take place. This has been a chronic problem. They have showed up at the wrong house multiple times when called for service in the past. Hate dealing with this company!!!

We have currently been a customer of DirecTV for approx. 25 years. We have been very happy with DirecTV. We have recommended to multiple friends and coworkers (myself have referred at least 6 - 7 coworkers, not including our family and grown children). After 25 yr my husband and myself sold our home and moved across town. I called DirecTV. Moving Sept 2016. Very nice guy school. Everything proceeded to give up movie channels and NFL package free for 3 months. I made statement we did not watch NFL. "But it free" he said. "Just make sure you cancel in 3 months."

I want to say that when you start out with DirecTV they start you out with 50.00. Does not last for 2 yrs like they say. After one yr the price went up 3-4 times. Tried to get price down and they will not work with you. They said "We took 45.00 off." We cancelled. Now they are billing me 120.00 to break the contract. The same day I cancelled they are sending me "To get you back we'll give you a 200.00 gift card." We called again. They will take the bal off to come back, give us 200 gift card. Why can't you help people when they are your customer. We will never go back to DirecTV. Will not work with you at all.

I called DirecTV today after 2 straight months of having my rate increased. The first call I was hung up on, called back and got the same service rep, and she transferred me to the Spanish operator. I called again only to be laughed at and told that I would have my $40 credits removed after 4 more months. Basically telling me to enjoy TV service alone for $154/month. I will be shopping for a new TV service provider today.

Every month we have to call and correct some error on our bill or issue. Currently we have a $50 charge that is erroneous that they have said would be credited back since February but now being told they rejected the refund! We've had our package plan change for no reason or request on our end, wasted hours of time on phone with customer service who always seem to transfer us many times, and a few times disconnecting us. We paid to get out of our contract early because they are such a nightmare to work with! Not worth the TV.

I wish I was here to write a good comment about how DIRECTV worked with me... and how after 2 years with them I was valued and had a great experience. Though, it is unfortunately not. I have been with them for 2 years, my contract just ran out and my bill jumped. Now I understand this happens and that's why I called to ask if it could be lowered (I offered to sign another 2 year contract). I was given the run around for over an hour, talked to 7 different people to which they all said, "Nothing I can do for you..." before I ended up at Customer Loyalty... where I was told, "Nope can't do anything for you. But you should get AT&T cell phones and sign a contract with them and I could save you like 20 bucks. (Mind you my bill jumped up more than that)." I mean this guy was pushy.

Love the customer service and channel selection. Not a fan of the monthly cost. But I believe it is comparable to other providers.

I just got off the phone with a DIRECTV rep, who would only give me her first name of LINDA. A charge had been debited directly from my bank account for $6.41. Since I had not had the service for a month and a half, I called to see what the charge was for. She told me it was for a MOVIE we had rented two years ago. The problem is, it's just my wife and I that live here and no one has ever stayed with us and we both have been retired for over three years now and we have NEVER rented a MOVIE of any kind, especially HUNGER GAMES.

They put me on another contract because I moved. I did not realize this. My first bill from them at my new address was 2X higher than any other monthly bill. They could not figure out why but I had to pay it. Every month they bill me wrong, much higher than I agreed to. I think they hope I just pay it. I have been trying to get my payment due date changed for 4 month. They tell me they can help with this but it never gets done. I have a second location in my home with satellite TV and who ever put this in has no idea what they're doing. It has 3 separate boxes all plugged into each other and half the time the TV does not work. Think Directv cares? NO!!!...They used to be good until AT&T joined in now the worst of the worst.

I upgraded my equipment with an understanding that my bill would only change minutely. Unfortunately, this is not the case. My bill went up about 50.00 and it is because of charges that are ethically and morally wrong. There is an extra sports fee when I am already paying for a complete package and this charge is a Ruse! They are also charging me for HD service when they only provide a couple of channels with HD quality service. This is causing duplicate charges while giving those charges a different name but should be covered under the plan I have. If I had this to do over, I wouldn't have and am looking for a new provider who has integrity and honest about all charges. Before AT&T took over, I had no problems and have been a customer for almost 20 years. This is ridiculous and morally wrong. Consumers should be better informed before making a decision like this. Again, DIRECTV (AT&T) would not be my provider of choice.

I have had DirecTV for a little over two years. I am mostly satisfied with the company although in regards to customer service, I absolutely hate being transferred to a country where I can not understand a word they are saying. Very frustrating!

I contacted DirecTV to see what could be done because I bought my mother-in-law's house and she had DirecTV. I also had a suspended account that was suspended for 6 months so we could find a new house. Little did I know that I would be buying my mother-in-law's. All I asked for was them to early terminate her service without a penalty so I could get mine out of suspension at the new address. I know it's in contract but they wouldn't have that contract if it wasn't for me referring her. So in essence I brought to them a new customer. When this family needed them to help us, they refused to waive the 180 dollars.

They almost ripped me off for fees and when I questioned it and told them I wanted to cancel my agreement they lowered my price, cut me out of channels and I bet they smiled.

I was contacted by a DirecTV sales rep. Told I could receive TV, Internet and phone service for $89.99 per month. I agreed to this bundled service and rate and given an installation date. The TV service was installed finally two weeks later than the promised date. After a month of no phone or internet service I called DirecTV and complained the missing services. I was told they would check into it and get back to me. Two weeks later after not hearing from them, I called them to find the status of the services and was told I would have to call the phone company myself. I did so and was then receiving two bills, one from DirecTV and another from the phone company, none of them for $89.99.

DIRECTV is an ok company. Just feel that they don't value their loyal customers. Promos or specials are geared to potential customers. Loyal customers are ignored and taken for granted. I am thanked for being loyal (since 2003) but that's it. Why aren't we offered a free bill month 1 or 2 times a year? Or free service for a really good channel? Just saying.

This is a warning to potential consumers who are thinking of signing a contract with DirecTV... don't. If you are planning on signing a contract with them be prepared that you will have to pay to get out of the contract. They will change your start date and force you to pay a termination fee. They will put packages on your bill and charge you extra, it will take months to resolve the issues.

We paid our "Final Bill" from ending our service and then received a credit in the mail for $26. I was pleasantly surprised to get a refund but figured we paid the full month and didn't use the entire month of service. Great right? Well not so "Great". Now it seems we have been referred to a collections agency by DirecTV for $26 mysteriously the same amount of the refund. This now potentially damaging my credit over $26. Not to mention it was sent to me as a refund. BEWARE...

AT&T offered package deal to bundle services with DIRECTV to save $. After changing my data plan to get the package, I was instructed to either cancel my DTV or put it in another name with someone 18 or older in my household. Knowing this is fraud, I cancelled my DTV and reopened account to bundle services. All of this was to make commission on ATT end to get a NEW DTV Customer to merge accounts. Come to find out I did not have cancel my DTV account to bundle.

I was alerted by my credit monitoring system that DirecTV performed an unauthorized "Hard" inquiry into my credit report. I have been a DirecTV customer for 11 years. There was no need for a credit inquiry in that I am an established customer and was not seeking new service or changes to my existing service. When I contacted DirecTV regarding the unauthorized inquiry, I was shuffled around from person to person and placed on hold forever. No one had an explanation as to why the inquiry was done. Also, they claim to have sent a request to have the inquiry deleted from Equifax. When I spoke with Equifax today, they said they had not received anything from DirecTV but they started the dispute process for me anyway. This is unacceptable and DirecTV should be held accountable for their unauthorized practices.

I received a flyer in the mail from AT&T/DIRECTV in September 2016. SELECT package, 19.99 a month, internet 3.0 19.99 a month. I received my first bill in October 2016 87.85. I called billing. Was told that's what I agreed to. I told them no it is not! Now it is March 2017, I have called over 25 times, tonight they lowered my bill and lowered my package from select to family without telling me. I called DirecTV back and was informed I changed my package. I told them I did not. I have been trying to resolve this for over 6 months. AT&T/DIRECTV is dishonest, and refuses to do what's right... I would never recommend them to anyone!

The pricing started out great then before I knew it it was up over 100 per month adding things I never requested or agreed to. If it wasn't for them having free speech TV, I would cancel my service!

When the salesman came, he offered a plan that was enticing because it was supposed to save money. The installation day came and I received an email that showed a package that was higher in cost. I told the installer (Dennis **) to stop because I was canceling the order and after he had disconnected all the boxes he left and I was left with all boxes disconnected. Didn't have the decency to connect everything back. When I call DirecTV they claimed that they couldn't touch the boxes to connect them back. So they have the rule to disconnect but not to connect back?? Besides, what they offered initially isn't the same from the actual package you get. Screw this scam.

I terminated my service with DirecTV and went to Dish network. I received a regular monthly bill shortly afterwards which I paid as I always do. A couple weeks later I received another smaller bill I assumed was my final bill. Ends up I overpaid them. They won't send me a check for my refund. They sent me a prepaid debit card. What a scam. I have filed complaints with FCC and my Congressman. I hope I get this resolved. Whatever you do don't overpay them. You'll have to spend the debit card at the store. You won't be able to get a check back in return unless you contact the card issuer and give up your financial info. What a horrible way to treat someone who pays their bill every month early. I'll never do business with these thieves again.

We have been customers since 2004. I feel new customers get better rates than long term customers. Also they charge for every box you have and DVR service and then a charge to watch the DVR. Just way too expensive.

If I could give zero stars I would. We talk to a representative at a store to end our contract. They had no record of us talking to him. Continue to charge us. Then when we talk to them they refunded us a little bit of money. Then they said they never received our equipment that we returned. Even though we had a receipt from the United Postal Service. I was able to return my equipment while my husband was in the ICU. And they didn't even see that we returned it till a month after they received it. And still took the money out of our account when they had the devices in their possession. I will never recommend DirecTV to anybody. I will never return to DirecTV ever again. They are the worst customer service I have ever worked with.

Poor - in all respects. It has been a horror story from the beginning. I moved from the city to the country, Comcast said they did not have service there. My cell service was with ATT. They said they would provide cable service along with DirecTV. Once I paid for the services and the tech finally came out, they hooked up a satellite dish. They ran flat wires through the doorway and through one window. There were already cable connections installed but they 'couldn't' use existing wiring. So now I have an open window and an air leak under my door, and the flat cable fails regularly as the door opens and closes over it.

Worst company. I was paying for a service called protection plan. When my TV broken down, called them, and no one never showed up. Called in twice still didn't show until this day. I paid $20 + $7.99 = $28 every month for 12 month. Ask them to return my money! They said no! My bill jump from $90 to $160??? Told them to cancel my service, they harassed me by saying you know that we are going to charge me a penalty fee! This company need to get sued! I also had problems with their cellphone service so I cancel too. Beware!!!

DIRECTV is a great company, I have been with them for over 5 years now and I don't really have a complaint! The reception is 99% clear, even in bad weather we have had great reception. The service has only been messed up a few times in all these years! The price is cheaper than the competition and more channels that you want to see and not just fill in stations! They also give you better upgrades and equipment! The customer service is also very good and the staff is friendly and try to help you with whatever your problems are. They go the extra mile for customer service and that makes the difference for me!

I am also leaving them. They have been given me run around. They said that I was on package plan, then I received bill for $300.00. I talk to about 10 different times, no help. Disconnected my service. They lost a good customer. Thanks ATT.

Never use DIRECTV, unless you want to pay WAY too much for your services and be locked into the stuck with that crappy services. I am moving in with my boyfriend, and he has another TV service (U-verse) that is SO much better than DIRECTV, so we wanted to keep his TV service and cancel mine. He does not have a contract he is locked into, but apparently I do, which I do not remember being told when I signed up for the 4th year with them. Apparently, I am locked into a 2-year contract and would have to pay $20 per month to cancel for another year. It's crap. That is how they trap you to keep their ** TV service for at least 2 years. DO NOT SIGN UP FOR THEM. You will hate it. Any TV service is better than DIRECTV.

I was charged $197.00 dollars and was withdrawn from my checking account without notice or without my consent. Turns out I did return the equipment but they took money out anyways. Now I have to wait 30 days to get my money and I was charged (3) overdraft fees of $35 each. This is unacceptable for any company to do especially without notification to the customer before taking MY money. I want DirecTV to cover my overdraft fees.

Good service in good weather. They need to work on keeping service on when big rain storms are going on. Overall a really good company.

They called me to switch over to them and when I told them I still had a contract with another provider they said they would send me 2 gift certificates. One for me and one to cover the cancellation fee for the other company. They sent nothing. I called and they said it was on its way. I called again and they said the 90 days had past. I hate being lied to and I hate that they didn't even try to make it better. I will never go with them again.

When my DIRECTV bill went from $68 to $183, I canceled the service. I erroneously thought that when the promotional price was over, so was the contract. Wrong! According to DIRECTV the promotion was for 12 months while the contract was for 24 --however, the way it is displayed on the initial agreement is very misleading. I certainly would have paid attention to the salespeople at AT&T (where I signed up for DIRECTV) if they had said that the promotional price would only be for 12 months! Buyer beware...

I didn't pay attention to the fine print when I signed up for DirecTV and I definitely regret it now. If you get bad service with them - poor signals, dropped service due to weather, etc - DirecTV doesn't care. There's no getting out of your contract without paying early termination fees, short of trying to take them to court and from what I've heard that doesn't necessarily work either. I'm one year into my contract and I'm moving and I thought I would be able to get out of my contract since I can't have a dish at my new place, but they don't care. They say as long as they're physically able to install a dish they determine that service can be transferred regardless of the fact that the property owner won't allow it.

The 2 main reasons I signed up for DirecTV was the letter I received from AT&T stating I would receive a $200 reward card AND the unlimited internet for $30. When I called to sign up I was told they didn't see the $200 offer but they would go ahead and sign me up for the $100 & all I would have to do is call back within 2 weeks and speak with customer service to get the other $100. I was also told I was signed up for the unlimited internet but I would have to speak with an AT&T rep for that. I was then transferred and told it was not offered in my area. THAT WAS MY MAIN REASON FOR SWITCHING AND I COULDN'T GET IT? Now after NUMEROUS phone calls to try to get the other $100 gift card I've been told though, 'When you signed up that was all you were told you would receive". I wish I would've just stayed with Dish. I remember why I left DirecTV in the first place many years ago. NOTHING HAS CHANGED!!

DirecTV has been the absolute worst since AT&T bought them... And they weren't great before. I've had them under my husband's name for 11 years or so. We moved and I put it under my name for almost 2 years. Whenever the bill comes it's a different amount. They turn channels on and off whenever they please. I've called three time to cancel! Ignored! I sent my equipment back still the service remained on. Now I check my bank balance to find 164.00 has been stolen from my bank account! Now I call to get it straight yet again and they just send me to some call center in another country. This is not over... They have stolen my kids food money.

So DirecTV brought all of the equipment and hooked it up on their own. Now that my 68 year old mother, with lung issues, is trying to move and terminating service, they refuse to come and get it. They have to send an envelope for each receiver and we have to send it out. She can't get to the receivers and the dust doesn't help her lungs. Oh, we have to be out in 3 days so if the envelopes don't arrive in time, then...? Very poor customer service.

I have used traditional TV, cable, DISH & DirecTV and find that DirecTV gives the clearest picture, the most channels, the best quality and the best technical service out of all of these. I only have one complaint and that, of course, is when the weather is bad. Certain channels may not be available in a heavy rainstorm, however, that is when I watch what is on the DVR or pull out my DVDs to watch. I would highly recommend DirecTV over any other system available that I have tried.

We got talked into DirecTV at a Best Buy! They promised soft inquiry on our credit, no up front one month billing and excellent cable service! Wrong! There was a hard inquiry into our credit, every month they billed one month up front then added late fees and penalties! Then the service was so SHADY! Cloudy or rainy day you can forget having TV or cable! We complained but they gave us NO sympathy or credit! Then we asked them to disconnect us and that's when their harassment began with intrusive phone calls, and emails threatening our credit if we didn't pay up or continued our service!

AT&T and DirecTV has the worst customer service I've ever experienced. I have been trying to cancel the account for over a month and first they screwed up and only cancelled one part. Now they're saying I owe for an early cancellation when I don't. I've been on the phone for hours and I've gotten accidentally transferred, had to restate my name and information repeatedly, it's been awful. I will never work with this company for the rest of my life. Even if it's the only service on the planet.

DirecTV did not honor their contractual amount for service. We canceled with Directv because we were paying too much for only TV. They called us back after canceling wanting us to return to Directv with a new low payment of $63.14, plus they added HBO premium channels and NFL Network for free for 3 months. Each month after our bill was well over $63.14 and the 3rd call to get them to convert the monthly amount we canceled our service again. We paid every month of service, so we do not owe Directv any money for our final balance. The collection agency says we owe money for a setup fee, which I don't understand. We returned all of our equipment and paid all our bills on time.

We've been DirecTV customers for six years now and over the past year since we upgraded they have raised our pricing every month, signed us up for a protection plan that we never agreed to, and failed to honor their on time guarantee. When their technician NO SHOWED didn't even bother to CALL and let me know he wasn't coming on his install appointment (Day wasted). We were not in a contract at the time of the upgrade and I NEVER would have agreed to a $100 plus increase in my billing plus an $8 month charge for equipment protection we never asked for. After calling in monthly for what has almost been a year now and lowering our service to the lowest offered (Still paying more than before we upgraded with about 1/3 of the services) we finally decided to cancel and are being charged an absurd cancellation fee. Horrible Customer Service. Dishonest Sales Practices. STAY AWAY. You'll be much better off.

You pay for services that they say they provide like On Demand, and phone identification and it never works. Buffering will take you all day and then it will just give you a 927 error code. Should show number on screen when someone calls the house and it does not work. We have high speed internet and it is the top of the line and we have had DirecTV here multiple times to look at this and still does not work. So if you wanna spend your hard earned money on something that promises a service and charges it every month and yet does not work, then this is the service to you. Customer service is a joke.

We had Cox TV Cable and Internet Service for 45 years total starting with 3 channels of TV. We went to the AT&T Store to exchange a damaged Otter Beaver for my wife's iPhone 6+ and ended up having the salesperson talking us into dropping COX and getting a 2 year contract package containing; DirecTV, AT&T Landline - which we have had BellSouth/AT&T for 45+ years, AT&T Internet SUCKS... WHICH IS VERY SLOW... 5MB/MIN VS OUR COX 25/MB/MIN. Once the contract is over we are dropping the AT&T Internet and Landline, which we only use to catch Sales Calls on voicemail.

I called AT&T to cancel my DirecTV and internet in Dec 2016. They told me it was complete and they would send boxes to send equipment back, but they continued to charge after cancellation. Each month that I didn't get the boxes, I called them back. Finally, I called the number on the bill I got from DirecTV, and they said I had asked AT&T to cancel my TV, and that I owe DirecTV $337. It was finally cancelled for non payment, and I am not paying. I've been dealing with this for almost 4 months. I was supposed to know that even though I went through AT&T for everything, I was supposed to call DTV to cancel? Not one of the people I spoke to from either company ever mentioned that.

I ended up cancelling my DirecTV/Phone/Internet bundle before it was even installed. Was told one thing by the salesman and then received emails contradicting the sales contract. I have read in other reviews that the customer service experience was terrible. Well, I can vouch for that. What a JOKE. It appears that DirecTV and the phone/internet portion of the business do not speak and have no idea what each department is doing. If you are bundling, this can be very frustrating. And yes, it appears that their customer service teams are both in the Middle East, which I could care less about except for one small item. Out of the 4 or 5 people I spoke with, I could only understand one of them. I asked one gentleman to slow his speech down because I could not understand him. He eventually became rude and kept saying "I already told you that".

I was very satisfied with DirecTV until recently. Customer service seems to have gone downhill - a call to change my plan to a cheaper one took over an hour; the technical folks read from a script when there is an issue; and all issues end with a reset of the DVR. Also, features are not working as advertised since AT&T has taken over: setting a show/movie to record via the website is hit or miss; I can't watch the movies on my DVR via the DirecTV app even though they advertise this; on Demand is horrible - many movies are not in HD, there are advertisements every 15 mins with On Demand movies (what the heck is that?).

We had Directv for many years. But decided we needed to cut our expenses. We called Directv in January and canceled. We got the return kit which we placed the 2 receivers in. Sent them off through the USPS on February 1st. Directv sent me an Email stating I still owe for 1 of the two I returned. How can this be? The receivers were in the same box. They gave me no explanation. They charged me for the month and sales tax. And threatened collections. I will go to court. I have my receipt from the Postal service. If it was damaged when shipped to Directv I have the coverage on our contract. When you call they try to sell you a new package deal. This makes no sense.

DirecTV, now owned by AT&T, offers mega channels. However, the packages they have are a rip-off. You have to get more than wanted in order to get the one you want to see. The prices they charge are outrageous as far as I am concerned. We are looking into other options and will turn them off as soon as possible. Also the 2 year contract they all want to throw in is a total turn off to me. I will not do another one. I am not on one now and refuse to get on a contract.

I was locked into DTV two year contract and had to call them each and every month in the second year when they doubled my bill! And my bill just kept on rising. Could not wait to get rid of them. The cs was the worst ever, speaking often to people overseas who promised me changes which never came. When I was finally able to cancel and switch to Dish where I get a price guarantee for two years with no contract after my bill is $40.00 less with better programming and great customer service from people that are polite and I could not be happier. Yet DTV keeps sending me emails and promotions to get my business yet when I was with them they basically flip me off. I would not recommend them to my worse enemy and would never go back to them if they were the only service on earth!!!

I have been a DirecTV customer for about 13 years. Have paid them a fortune. Have had same equipment leased the entire time. My now 13 year old remote does not work. DTV wants to charge me. I am sorry but any company that is willing to lose a customer over a $7 remote they want to charge me $15 for, is either foolish or bad at customer service. Dish here I come!

This company is a scam. Quote a monthly price, then add on about $40 for various charges, that none of the employees know what they are actually for. Then they transfer you to various departments, hoping you will hang up. The customer service representatives are rude and use double talk. When I discontinued the service, due to being unexpectedly deployed, they kept charging me and never sent the return boxes to mail the receivers back. I had to leave the receivers with my neighbor who had to box them up herself and send them back. It took over six months before they stopped charging me and hundreds of hours on the phone. This is the worst customer service I have ever encountered. It is not poor training it is intentional fraud. I suggest everyone make a complaint to the FCC. They were just fined for actions like this, but they continue to do the same thing.

I have DirecTV for 18 years. They offered a lot of different packages so one can find one the fits their budget. Streaming at times can be difficult and they did recently switch how you view their programs on the tablet so that still has to be ironed out. The best thing about DirecTV is its service. The time to get a technician out is less than four business days. Plus they will continue to call you two weeks after the service call to make sure your services are still working.

Given package for DirecTV and CenturyLink and package not honored and very poor customer service. Many agents, many dropped calls, many foreign languages, much conflicting information... Don't sign up for DirecTV or CenturyLink.

The way this company does their billing is very screwy. The bills never seem to be the same amount and as the contract goes on the price goes up. Their customer service is not very good and the automated system is terrible. The first customer service representative you get speaks broken english. They claim they will do something such as cancel the account but they don't do it.

I ordered Choice package over phone and found out two weeks in that I'm not receiving what I ordered. There are specific channels that I wanted. Called customer service and had the most horrible experience with supervisor and manager. I asked them to give me what I ordered for $60/month and they said they would only upgrade me at the price of $76. Hell no. I am not going to be the recipient of a bait and switch situation. All I want is what I ordered and they continued to say they have an order in front of them that they filled out. Lol that says I ordered something different. How can they hold something against me that I didn't even fill out or sign willingly. This is a total nightmare. I demand to get what I ordered for the price that's advertised on their website. This is real simple and they have made this difficult by trying to make me pay lots more.

DIRECTV is the WORST!!! They have horrible cable TV. Streaming on demand with DIRECTV is impossible! You will spend the whole time buffering. Want to watch your fav TV show on demand? Forget it! You have to wait 2-3 weeks out before it's even available on demand... Oh yeah but you still can't watch it because of the buffering issue! $135 a month for CRAP! I totally hate this service! Don't waste your money or time! Ripoff! Go with Xfinity or anyone but NEVER DIRECTV!!! Don't expect ANY help from DIRECTV Customer Service either because they are rude and totally unprofessional! AT&T should be ashamed to have their name linked with such a horrible service and nasty customer service! I will do everything in my power to get out of this contract without giving D.TV a dime!!!

I called because my bill was incorrect. The first person I talked to after a 15 minute wait, hung up on me. The second person was not able to help and said she would connect me with a supervisor. That did not happen. I finally got hold of a supervisor only to find out he was incompetent. I am very disappointed. I decided to go with DirecTV because they are associated with AT&T. I have always received excellent customer service from them. I'm sorry to say I did not from DirecTV.

The channel line-up is the worst that I have seen, mostly channels selling things. When it rains, even a sprinkle, the signal is gone, gone. I'm stuck for 2 years but I am thinking of paying the penalty (25 dollars a month) for the rest of the contract to get out. 90% of the movies are pay per view and I don't have the Basic. I have the Extra.

Not happy with DIRECTV and the fact that they increase their rates every year, (They even verified it over the phone), charge you for installation if you move, inconsistent information every time I call, was going to be charged by one employee for switching out a Genie then called back and was told I wouldn't be charged, remotes are slow to recognize input, playback on watching series sucks, all channels aren't HD.

I got DirecTv because it came with a lower price both for tv and for my cell service with AT&T. They have a lot of channels but a lot are useless. The lineup could use some organization. And it would also be beneficial if the buttons on the remote lit up at night. But I do love the fact that I can restart a movie from the beginning and pause if needed. Also, their boxes are small and don't take up much room.

I recently had DirecTV service installed in my home. I have 6 TV's but found that after they were installed we could only watch 3 at a time. I have a very large family and when they are all at home, they each like to spend time before bed watching TV. I called customer service to see if there was anything they could do to correct the issue. I was told that their equipment only allows for watching 3 at a time. So I called DISH TV to come install their system. Today, when I called to cancel DirecTV, I told the customer service representative that I wanted to cancel and that I had already had a replacement service installed. He proceeded to go over his scripted sales pitch of what he could do to help correct my TV service problem. I told him that I didn't want to discuss any further options because I had already replaced the service.

Both Kelly and her supervisor Danny (both females) denied renting me a movie tonight because of a past due amount that is erroneous. I cannot obviously get them the bank conf# until tomorrow morning, but after decades of never being late on a payment for several homes I've owned, I find it absurd not to rent me a movie tonight. My daughter is home from college, we planned to rent a movie together. Instead, I wasted 45 minutes talking to two robots who could care less about long-time customers. Ruined my evening with my daughter. Will be a bunch more haggling & forms to fill out to correct THEIR error. Can't wait. Somebody, please tell me to switch to in Galveston, TX... I'd be so grateful.

Not realizing a free trial of something, we didn't even want to try, expired DIRECTV kept charging our card for twice the amount that we were quoted for our service. When we realized the overcharges we called to get the additions off of our bill and the lady on the phone was not helping resolve it, so we asked for a supervisor. This lady was so rude and condescending saying that basically it was our own stupidity that got us in this situation, and she kept calling my husband by the wrong name... It was so frustrating that we said we would just cancel with them, so this lady very rudely, almost dismissively says that if we cancel the contract early we're going to be charged $400. As soon as our contract is up, we're done with DIRECTV! Not for the charges, because we should have caught that, but for the rude unprofessional customer service. Seriously crappy service. DONE!

My husband and I paid over 200 a month for the worse service we have ever had. Last year during football season, we missed several games after paying for the football ticket. It was technical interruptions on DirecTV's part, not ours. We were promised to have the free football ticket to accommodate for all of the hardship. That did not happen, as they continued charging my account. The Case Manager told us we could cancel at no charge. That did not happen either, as they ended up charging my account further.

Worse billing practice - We have had DIRECTV for 10 years. Everything was fine. There was the occasional increase of the bill which is to be expected over the years. The issue was when we moved. We notified DIRECTV when to disconnect our service. We sent back the equipment in the boxes (that we had to request twice!) and received confirmation that they had received them. We received a $25 Visa gift card back for a refund. THEN, came all the letters and notices. "We have not received the equipment, you now owe..."

DirecTV has been good and service is great. The only thing I don't like about most of the cable/satellite companies is that you are stuck with hundreds of channels that you don't want and won't watch. Ala carte would be nice to have.

Called to get an additional Genie. Tried the chat... On the chat for 45 minutes and the only thing I got out of it was lost time and a bunch of apologies, "sorry it is taking so long", "can't find the information". Asked to have someone call me and promised within 10 minutes. Didn't happen. Called Customer Service and when all was said and done on the phone for 45 minutes to add a Genie which costs 99.00 plus installation or $212.00 and I have to wait 10 days to have someone come out. I told them we could install ourselves, just mail it and the rep said the "system would not allow it".

I can't tell you how many times I've called about no reception in my upstairs b/r (ever since installation). It's happening again and to top it off I had a rep. come out to move the input on the main level to another wall. I lost all internet and home phone reception until the Verizon person they called came out. The rep. who came out initially needed my help w/ location wires in walls, etc. - asked to borrow tweezers! When I discovered I no longer had internet or phone. I never received the tweezers back, he left cable and trash in my yard, in my basement...

I think that DTV offers the best channels with the most options EZ record dvr Genie and I feel it is worth paying the protection plan fee so that I remain headache free... I do however think they all charge too much and I believe there should be special senior package for lifeline customers with the special channels most seniors enjoy... instead of trying so hard to push pay this and that movie. Senior rates should be available to all seniors with proof of ID and in their name and when DTV sells out to AT&T when I had a Verizon bundle discount that either my discount remains the same. I did not sell out and AT&T does not offer telephone nor internet in my area because the USA allows the biggies to monopolize every single citizen in every single town and it is not right... If you offer bundle packages, but not in my area, the government should have to pay the discount because they are the ones that allow all citizens to be monopolized. Not right.

I have just recently changed from over the air and AT&T U-verse internet to Directv and AT&T U-Verse. The mailing from AT&T offered a two year deal (at a good price) and a free upgrade of internet speed (24 to 45 MB/s). Not only did they increase the price to charge me for the 45 MB/s but the speed is still below 24! The "help" is a run-around from one customer service agent to another. A "supervisor" approved the fix and they passed me off to someone else that does not see a note or recognize a change. So, I continue the battle.....

As stated from other consumers, initially their customer service is very misleading. I tried to disconnect my service in a certain billing period in order to not accrue another bill and after calling three separate times I was told the wrong information and still have a bill. Their customer service representatives and supervisors do not work with you at all even though it is their representatives who misguided you. I will never use Directv again!

My story is very big, I will try to shorten. I signed for DirecTV on June 2016. Technician came my home, gave the equipment and said all set. But they never installed the Dish and never actually given the service. I tried talking to them and explained about the service not available. They set up a technicians to come to my place to look at the situation. It was 5 times technicians came to my place. Every time technical came to my home said they cannot install the dish because of the direction of my balcony where they don't get the signals. But they have been charging my account.

I am absolutely disgusted with the service of DirecTV. I contacted them many times over the past year asking to reduce my rate, for a better deal on the package with internet and home phone. We are senior citizens on a fixed income. But I pay my bills on time and had been with DirecTV for at least 7-8 years. Should I cancel my home phone, we use our cell phones? No, it won't make a difference, but "we can save you $5 a month". So after over a year of calling them monthly for possible deals, I cancelled my service and went with Dish and their new plan where you select your package - I'm saving $100 a month and that includes the same internet!

Been a customer since 2008 and got a bill with 3 movies we had ordered in 2010 and 3 in 2014. When we talked to customer service they removed the 2010 movies but said we still owed the others. We found where we paid for 1 movie already from 2014. Then we called back and they said we still owed the other two. I said we don't have time to go through all this over $12 but they did not care. We have always paid on time and get NFL package each year and they are going to push over $12. Seem like they can charge you whenever and you have to prove you paid it. Guilty until proven innocent I guess. Comcast may not be much better but we are done with this crap.

My husband and I have always thought DirecTV was the best. We finally were able last May to get their service again. Unfortunately we're divorcing and I'm moving. The service is in my name. The location that I'm purchasing doesn't allow satellite dishes. So I thought that since I can't get their service (thru no fault of my own) -- they would let me out of the contract, by showing my HOA Rules. But NOPE... I was told that I had the choice of where I was moving to and could have chosen an area where I could have it. I won't EVER have DirecTV Service again! If this is how a business treats their customers -- I don't want to do business with them. If I just wanted out of the contract, I could see charging the disconnection fee. So disappointed and so upset!!

My experience was very misleading and troubling. Your representative lied and mislead me and because of that, you lost a good customer that you would have had for years. The representative lead me to believe that I was enrolling in a package program of TV and Internet service. DirecTV only has TV packages and they partnered up with another company for internet. I was lead to believe that I was paying for a handling fee for internet and tv service, when in fact I had to pay again for internet service with a whole other company that are partnered with.

On February 13, 2017 I called DirecTV to close my account! After being given an extremely hard time by the CS representative I was told my account would be closed and boxes sent to ship their equipment back. I waited two weeks and no boxes! I contacted them again on 2/27/17 and was told the return kit boxes were never sent but they would be sent that day.

Sales person told me a monthly charge that never happened. First bill was triple the amount, second bill gave me a credit, third bill $50 more, 4th bill $30 more. That was when I cancelled. The sales person told me $135.00 cancellation fee, however was billed $411.00. So many false statements just to get a sale!! Never again with DirecTV and AT&T.

Avoid doing business with DirecTV. Since joining AT&T they are ruthless. When moving from Dallas area, after 20 yrs as an Directv customer ($180 a month) I had a $200 credit! After going into hold they continued to bill me for account periodically at location I had not lived in for over a year! Now they expect me to pay $26.

I have spoke with them 3 times in 9 months. First they raised my bill because it was autopay. I didn't know for 2 months they had to credit me. They changed my plan again and had to change it back. Now they took 6 channels away and want 32.00 more a month to get them back. But I am still in contract. Nope I am not. I will cancel service and they can speak with my attorney.

I have two receivers. One is defective. I called Directv and they said a replacement will cost $21.70. I did not think it was fair but I agreed. I then was transferred to another agent who informed me I was obligated to maintain my programming for 1 year. At that point I said "Cancel the order. I will not have to purchase a leased receiver and be obligated for one year". I also talked on the chat line and they assured me the order was canceled. I printed the conversation.

When I signed up for AT&T and DirecTV I was told that after the first year there would be all kinds of promotions available. They have all kinds of promotions when you sign up but once you sign up and are an existing customer there are no promotions available ever. You end up just losing channels in order not to back out of your contract. I will never ever use AT&T and DirecTV again.

I ordered DirecTV. They came out to install, put holes in my floor. 3 hours later turned off service stating a prior bill at the address prevents me from getting service that I never had with them before. I called and a rep named Sam was so horrible to me. She belittled me on the phone, would not provide the info I was asking for, would not allow me to speak with her supervisor, she was busy! I WANT everyone not to use DirecTV. Not only do they have horrible customers service but why would you send someone to hook up my service then shut it off. Whole company needs to be retrained in the area of customer service. I have never been treated this way by a cable company and I hope Sam gets what she deserves, I will never use DirecTV!

Last month our bill was raised. I spent 3 hrs on hold with no answer so went on chat. After chatting with agent I was promised a bottom line of 85.22 if I agreed to a 24-month lock-in. I made sure our price would not be increased during this time and the agent said my total monthly bill would be 85.22. Not only was I still charged the 96.09 plus a late fee I was told was waived this month's total bill arrives at a whopping 102.63. Note... We have been with DirecTV since they were offered in our area, so we've been with them forever.

We are going into our second week with DirecTV as our new provider. We switched from another company due to cost of service. For the past week we have been trying to get the remote provided by DirecTV to function properly. We have four flat screen TVs in our home, one has built in WIFI, one has a BluRay player providing WIFI capability and two has no WIFI. We noticed that the remotes for the TVs with WIFI capability would not change the TV volume and would not turn off the TV. We found out that you have to be close to the TV to make it work.

Ever since ATT bought DirecTV, it has been an absolute nightmare from a customer perspective. Today I went to spent $64 dollars with them on a UFC fight, and I was harassed by their voice customer service about texting me and calling me. I merely was calling to find out price different between HD and standard - which is NOT disclosed on the option IVR. Not good, to not disclose price details. Shouldn't public know what they are purchasing and agreeing to from a price perspective? Is that even legal?

I recently canceled my DIRECTV account knowing the cancellation fees were an issue. Only three months left on the contract, when I signed up I thought this was a one year deal. The first month I was charged the agreed amount, the second month they added $20.00 more to the bill. I figured they breached the contract at that time. After fighting with them through the first year the bill more than doubled well over $100.00 a month so I shut it down to the very basic service which was still close to $100.00. I had problems with the receiver so they sent someone out to fix it. The technician came out, had no idea what he was doing, so he left without doing anything, the problem still exists.

While installing DirecTV to the house they broke a new 48 inch TV set while pulling on a cable after I suggested I help and they refused. Then they wrote back and said they are not responsible for the TV being broken. Now they want me to pay for services I'm not getting because TV is broken so they tell me buy another TV... Their staff lied and they broke the TV and they deny it.

I have been a DTV customer since the mid 90's. When AT&T took over the customer service went in the dumpster just like the phone company. I called today to check on why there is a $0.84 sales tax charge on my bill. NO ONE could tell me what is being taxed or what state it is paid to. Just like AT&T they bury these fees in the bill. Not a lot of money until you realize how many million customers they have that all pay the $0.84 on each bill. I got rid of all AT&T phone services I had in my home and business and may do the same with DirecTV. Customer service is all overseas and CANNOT transfer you to a USA manager. A rooftop antenna and internet streaming looks like a good way to go.

I signed up a 2 year contract with DIRECTV in Aug 2015 with the first 12 month a cheaper fee and second year doubled. One of the reason I signed up the contract with them was because they offered a 200 dollar visa gift card, however, I never received a card as promised which was fine, I didn't even call to complain. But, this gave me the impression that DIRECTV did not honor what they promised.

Had DirecTV for 2 years. Decided to cancel and stream my tv. My cancellation date was March 24th. After I put in my request to terminate my service everything went downhill. They cut my service off on March 2nd. I called them and asked why they said they couldn't figure it out and kept transferring me to different departments. It has never been fixed and just quit trying! I would probably have eventually signed back up with DirecTV in the Fall but they will NEVER get our business back and I will make a point to pass the word through every social media site I can!

Had DirecTV a year prior before trying to reactivate or as DirecTV calls it (a win back customer). After confirming the plan I wanted and scheduling a reinstallation date I patiently waited for a pre arrival phone call. The scheduled day of installation came and went with no sign of a technician. So I called the following day to find out what happened. On the first phone call I was told that the tech called the day before and did not receive an answer, (checked my phone logs to verify, and nothing). Was told the tech should show up between 1pm-4pm and should call an hour in advance (130pm at the time). Waited until 3pm and called again.

Horrible company to deal with. I've been waiting on DIRECTV to reimburse me $629 for a month. Every time I call to discuss this issue they tell me I'll have 5-7 business days. Well 5-7 business days pass. All they have to say is it will be another 5-7 business days.

When I called in to get more information I was transferred to another department. I spoke with a woman who gave me some information but when I told her I was getting information and was not looking to sign up today she got very pushy. She kept on asking why am I not ready to sign up today? I informed her I was just obtaining information to make an informed decision. I was not done doing my research. She would not take no as an answer. I started raising my voice and I told her many many times I was not going to sign up today. She then asked if she could call me later the following week because she works on commission. She obviously could care less what I wanted. All she cared about was what she wanted.

I was loyal customer for 11 years when DirecTV decided to try to and double-billed me. I had all my facts straight and had everything written down but they would take note of what I written down and go one month prior and say I was late and did not pay that. So I would go online and retrieve that month and they would go back one more month. I am no longer a customer of DirecTV. When I asked them what could they do for a little customer for 11 years they told me that their discounted packages are for new customers only and was also threatened that money would be taken out of my account automatically once I decided to departure from DirecTV. I will never be taken advantage of again.

DirecTV of Idaho Pocatello billing - I helped a friend out about 6 or 7 months ago with a bill and I specifically told them not to save my info. That it was a one time deal... Well they went and took 660.00 out of my acct. And that was for my rent and I want it back or I Am prosecuting.

BEWARE!!! Like many others, I found the sign up and installation to be very simple and pleasant. DirecTV sign-up promotional was nice. However, my bill began climbing in big steps after the promotional. What was going to be approximately $87.00 per month, has now climbed to $129.00 per month. The DirecTV customer service representative I spoke with [in the Philippines] tried to justify the underhanded actions by simply telling me that they are, "price increases." Like so many others, once you set up auto-pay [which is required], they boldly begin taking much more than their original given price.

So, my boyfriend and I were moving into a new home this past Friday and we needed internet and TV. So, we were calling places to see who could install the fastest (I am a student and had school work that had to be done by Sun night and programs that needed to be downloaded onto a new computer). Well, DirecTV went through everything and came back telling us everything was good for the AT&T and DirecTV bundle for a decent price, like $97/ month. (Comcast was cheaper but like I said I needed the internet.) They were going to come install everything Sunday between 8-12.

We have had DirecTV for several years. Our bill has more than doubled in the last two years without receiving any additional services. We decided that $150 per month is a crazy amount to pay and not have any premium channels. So yesterday we called to see if there was anything DirecTV could do to lower our bill. The best they could do was come down to $117 per month. We felt that this was still too expensive, so we verified the date we were paid through, which is March 9. We made arrangements to have the service disconnected on March 9. DirecTV has disconnected our service even though we are paid through March 9.

Our experience with DirecTV has been deplorable. We call multiple times a month asking to have premium channels removed. We asked for this initially but they said we needed them and then we could remove them after the free trial. That was April 2016. It's now February 2017. We have been getting charged and cannot get them removed. Also when we moved and had the service installed at our new house, the DirecTV technician took two of our four receivers with him. We are getting charged for all four receivers even though the tech took two with him.

My experience with DirecTV was pleasant for the install but 16 months later it was horrible. I entered into a new one year contract for a set amount of $$ and three months later get a sports fee added onto it with an explanation stating "It was always included in the regular bill but now it's a separate line item. We sent you a letter in the mail." Well then, if that is the case, my bill should be the same, not additional. A contract is a contract and they feel they can add add'l charges at any time and give the customer a lame excuse, "They don't have control over it." When my contract is up I will definitely be leaving and streaming from now on.

About ten months ago I moved into a new home and enrolled in a DIRECTV/AT&T bundled package for cable and wireless. One of the incentives I found especially appealing in this package was unlimited data as part of the wireless plan. On two occasions since enrolling I received noticed from AT&T that I had exceeded my data "limit" and that I would be charged for additional usage. Each time I called I was given a different explanation -- first it was simply an oversight, the second time the agent asserted that I had failed to properly opt-in to the unlimited data option. (Why one would have to "opt-in" to an unlimited data option, I'm not sure.) But at the conclusion of both calls I was told that the issue had been resolved and I would no longer be charged for data overages.

I had DirecTV for 14 years at various locations. Over the years I had purchased 4 DVR receivers off eBay. To have them activated I had to call tech & billing to make sure they were legit, every time I had one activated I would quiz the foreigner as to the outright ownership of the DVR and I was assured I owned it outright. Well, the monthly price increased again, and they cut off some of my local channels. We decided to cut the cord, and called to stop the service, you should have heard them begging and all the offers, not for us though, enough was enough. We then donated all of the receivers to Goodwill, minus the Access Cards.

The first year my husband signed up for the services were great. However once I added the internet I not only have constant interruptions in my service for no apparent reason but my bill has steadily increased. It's never the same. There are constant mistakes and just this month they decided they would increase their prices by almost 10 dollars as if the 150 dollars I pay isn't enough. I went with DirecTV because there was no other carrier in my area but with all the new technology and new services I refuse to pay this much for terrible service.

In February 2017, just signed up for DirecTV. Still had to keep my CenturyLink internet. Talked to many different people at DirecTV and wrote everything down about what they said and their names. At any different call, the information was totally different than the previous one. Was told if I "bundled" my billing, I would receive a discount from DIRECTV, not CenturyLink. After getting transferred to another person, they said they are unaware of any discounts, but to contact CenturyLink.

I was called by DirecTV with a Promo Offer for 3 Movie Channels at no cost to me for 3 months and after that I would be charged $5.99 per month. We've subscribed to DirecTV since 2000 and have never purchased a plan with Movie Channels. We do get some weekends with free Starz every so often but that's it. Well, I agreed to the 3 months free and was told if I canceled just before the 3 month term expired I would not receive or be charged for any additional months. Guess what?? I received my bill 2 weeks after agreeing to the 3 month trial which now included a $15.99 per month charge for the Movie Channels.

Everything was fine until I ordered a movie channel package on the Directv website. I ordered a package they offered which was Starz and Showtime for $13.99 for 3 months. I activated the package and got a email confirmation right away. 3 hours later I still didn't have any movie channels so I called Directv and spoke with customer service and told him my problem. The man was very helpful and had me turn to ch. 525 and then told me I was good to go. I get off the phone and immediately see I have every movie channel except Showtime when I was only supposed to have Starz and Showtime.

I am paying an astronomical fee to Directv and just found out that they did an upgrade and moved some of the channels that I had. I was then told that I will have to continue paying this fee even though they just magically moved some of the channels without notifying me first then said that I could do nothing about it except upgrade to the next package, the ultimate to get it back. So basically they want me to continue paying almost $100 dollars, took some channels away and then say pay more for the next package to get it back. When I asked to cancel the service, they told me that I had to pay $380 to do that. I want to cancel because they took away the channels under the contract that I cannot cancel without paying them more. What is up with that **? Talk about an awful business model... The company taking advantage of you but you have to keep paying the same amount and if you dare cancel the contract then you still have to pay them.

After starting a DirecTV subscription, I connected the receiver to my internet connection - as instructed by the company. Within less than a day DirecTV used up 10-GB worth of my broadband data. This amount exceeded my capped data plan and I was forced to spend an additional $50 in order to continue using the internet. DirecTV promotes its on-demand service as part of the package they offer and which I pay for dearly each month. I never asked them to download anything, yet upon start-up they feel free to use consumer's precious and expensive data which adds tremendous expenses to their service. It is not fair that they can get away with this practice. They should either not charge for any downloaded movies or stop offering the on-demand service so that consumers don't end up paying twice for the same thing.

I received a bill in the mail for 253.00 for DirecTV for my stepdad who had been in assisted living for the past three years. He has also passed away recently. He never had DirecTV. When I called the number they said they would update their records to show the account paid in full but would provide no other details. This is a scam.

I have had my bill raised twice in the last 2 months WITHOUT prior notice. We only watch about 15 stations and frankly fed up with DTV. Always having problems getting the box to work correctly. I used to recommend DTV to our friends and told them what a great services it was, now I feel like I lied to them on behalf of DTV. Terrible way to run a business.

Where to start??? I have been a DirecTV customer for several years now and the only reason I have been with them for so long is the fact that there were no other provider options where I lived. I recently moved and had the serviced switched over. We updated our billing information and checked when doing so to see if there was a bill that needed to be paid so that it didn't get lost in the move. We were assured that we did not owe them any money and that the services would be switched over no problem.

I am so upset. I called to set up service. Which they did. Well they said I'd have to pay a fee of 170. Which was fine. Well while I was on the phone with them I looked at my bank and they took out 320.00 which I did NOT authorized!!! All I wanted back was my 150.00 they overcharged and they kept sending me to different people. After the 7th person and 2 hours later they still did not give me my money back and was going to transfer me again. So I canceled and asked for a refund which took another 20 min.. You guys are just plain horrible.

No FOX NEWS, FOX BUSINESS, CNN. Called two times to no avail. Disgusting customer service. Still having problem. If you pay for a product or service. Then you should get what you pay for. Especially when you call to complain about it.

This company likes to take your money without a notice ahead of time. Then they will mention that the cancellation fees, not telling you your last month is also included. Meanwhile your service is interrupted on a daily way. Cloudy, Rainy days are included with your service. We have been misled to the fullest, by the sales pitch of a salesman. Mentioned that I can see the TV while there is rain or clouds overcast. Truly think that they are full of excuses, or misrepresentation of their product. But still have taken a good chunk of my money, while others don't even pay. This is how we pay for others mishaps. Just how can I collect the days, or hours that our service was interrupted. We live in South Florida and therefore the weather is unpredicted. So I'll never recommend DirecTV to anybody. They truly mislead you.

I have been with DirecTV since 2003 and have never experienced such horrible customer service. I cancelled due to my price going up every month. So they contacted me and gave me a rate and extras I couldn't refuse. 5 days after the rate they gave me I got a call from DirecTV saying they offered me something I'm not eligible for. Are you kidding! So again I said I wanted to cancel and whoever I spoke with said after looking at my account they can give the same offer I was originally offered. So here we are a month later and I did not get the price that was offered to me not once but twice, as once again the offer they gave me was denied. What kind of company offers something and then takes it away. Needless to say I cancelled AGAIN with them and will never go back. Horrible since merging with AT&T.

I attempted to bundle my service through DirecTV using CenturyLink for my internet. They were unable to do so and wanted me to pay over $900 for a line to be dug for internet. I was not about to pay that when other companies would never charge that. I asked Directv how to take care of this situation and was told I would have to use Xfinity for my internet but still pay essentially the full price for the bundled service because they could not apply a discount without a second provider. I needed internet and my only option was to use two separate providers even if it meant paying more. Xfinity was unable to set up the internet due to not being able to run two frequencies (Directv and Xfinity) through one line.

DirecTV's representative lied to me about being able to renew my 24 month contract with a 12 month guaranteed price at a similar rate when the first 12 months was up. They raised my bill over $100 even though I called to try and get the so called "same rate" as before. When I wrote to complain that I had been misled and lied to they did not answer any of my complaints directly and simply claimed they were in the right per my contract. When I canceled they charged me a $220 fee despite my canceling because of their representative's lie. I was told by the rep I canceled with to write in with my complaint and they would give me my money back... of course they did not and again claimed I was the one who broke the contract. I will NEVER do business with this company again EVER. I hope their dishonest and downright criminal way of doing business catches up with them sooner than later.

I was a DirecTV customer for 14 yrs. They disconnected my service 12/23/16 due to paying late. They used to give a grace period. I guess the reconnection fee was more advantageous to them. It took a while for me to come to the decision to let it go. Tired of the promises to make bill smaller, by the time I get off phone bill was increased. I phoned DirecTV to ask about final bill and where to send equipment. Representative told me do nothing until I receive return box from them to mail equipment. I received boxes mailed equipment on 1/27/17. I checked my bank account online on 2/16/17 and DIRECTV WITHDREW $518.00 without my consent. I was not on auto pay. My bank filed complaint on my behalf to recover equipment fee of $270.00. I don't think this is legal.

I have been a DIRECTV customer now for a year and a half. I am incredibly disappointed with the services I have received. I was a Xfinity Comcast customer prior to this, and the difference in technology is incomparable. DIRECTV has to load movies and seems like I am on Windows 98 again... I switched because I thought I was paying too much for Xfinity.

On numerous occasions, online streaming of channels like CNN, ABC, etc. was impossible to get. The last time it happened, the supervisor named David I spoke to did not show any desire to resolve the problem, saying it was a broadcast issue and not Directv's problem. He was arrogant about it and displayed poor customer service. It was a very unpleasant experience dealing with someone who doesn't care whether Directv loses customers or not. This person sorely needs supervision himself and much better training. I would not recommend Directv due to hires like David, a terrible "supervisor".

Came home and attempted to watch TV. Unfortunately my DirecTV is out yet again. Error code 721, which I was told before Charice (spelling unknown) requires a signal to be sent and reboot my system. Then rudely I was told that yet again their system is down. I asked for a credit this time and I was told she would not be documenting this in my acct and no record would be made and nothing will be done. Unacceptable!! I have to pay my bill or no service, so every Wednesday she said the system goes down and won't be up till 5 am or about... Since my satellite service seems to fail, why am I not given a credit for not being able to use a service I'm paying for?

I had DirecTV and AT&T for 2wks and already major problems. They lied about the gift cards. It uses my data against me even though it says unlimited to watch movies. Directv has been down for two days and now I can't watch anything. I wish I would have stayed with Sprint. AT&T and Directv is total scam and horrible service with no credible feedback from staff. Everyone is clueless of what's going on!!

I received a promotional mailer guaranteeing me certain perks for joining DirecTV from Dish. I filled out the correct information and never received the perks. Stayed on the phone with their customer service for 3 hours and spoke to several different people. Finally when speaking to their manager saying I will leave their program because they duped me into buying with perks that they were never going to give me and he says, and I quote "Sorry but frankly we don't need you. We are big enough to deal with you." I feel mistreated and disrespected. Fooled into a service. Can't wait to get rid of them. Sad because their product is great but the company is one of the most corrupt.

TODAY, appx 12:00pm, I gave the CS person on the line permission for my daughter, Elaine **, to act as my authorized representative. I am 95 years old and Elaine talked the DirecTV rep, attempting to program my remote. That could not be done via phone so we made an appointment for a service call. We then decided, rather than pay $49 to solve THEIR problem, I will operate my television manually.

When I signed up, the rep promised me $300 reward. When I called back to redeem my reward, they told me they could only gave me $100 because that's what it's noted on my account. I also had to pay $99.00 for my wireless box. So now, I received nothing to switch! The only reason I switched to DirecTV from Dish is because I was promised $300.00 reward. I told them to play back the recording but they said they do not have access to it, which next time I will record it myself. They ended up giving me credit on my account only for $100. I felt cheated!!!

WE were told we could add a box and upgrade our equipment without extending our contract. I asked numerous times and said I do not want my contract extended. I was assured on the phone and also by the installer who actually only added a box but did not upgrade our other equipment because he said it already was that it was not being extended. Today I called in about lowering my bill because it is now over $156 and I am such a valued customer that they cannot add any credits.

Let me start by saying I have been with DirecTV since 2006. About a week ago my friend shared with me calling his cable company and lowering his bill. I decided to do the same and got a great offer from DirecTV. I've been told I MUST upgrade my receivers in order to take advantage of this offer. I scheduled an appointment and took a day off from work. My appointment was scheduled from 8am till 12pm. It's a 4-hour window. I waited till 12pm. No one showed up nor I received a courtesy phone call. I called customer service and asked if anyone showing up. I've been told someone will call me within an hour. In an hour I called again and I've been told the same thing.

We switched to DTV recently in order to capitalize on AT&T's unlimited data offering. Big mistake. When we signed up in late December, we were told that we would get a $200 Visa gift card as part of an online promotion, and that installation would be $19.95. We have since been told that the offer was a $100 Visa gift card, despite the fact that DTV's sales rep confirmed, on a recorded line, that it was $200. We have since spent $135 on installation, and the job isn't done yet. The installers (who, BTW, are independent of DTV and as to which DTV will accept no responsibility, by their own admission) left the job incomplete and represented that they'd be back to finish up. What they didn't tell me is that SOMEONE would be back, when I schedule the service, at an additional cost of $100.

I am writing to you this morning to make you aware of the situation your company has put my family in for the past month. When we initially signed on with DirecTV in September of 2015 we were guaranteed one free move with our contract. When it came time to moving this January the moving team said this was a promotion that they have discontinued, so ideally for DirecTV you can change the contract at any time, though if I choose to discontinue my service you will try to charge a cancellation fee. That is WRONG. Anyway, we were able to get our moved covered though the gentleman said we would need to upgrade to a new receiver box. I was uncomfortable with this though he assured me time and time again that there would be NO additional charge for this.

I was on a phone call with AT&T, when an associate asked if she could explain their DirecTV program to me. I listened and she more or less sold me in on installing DirecTV. She told me that she would have to get her manager (Adrian) on the phone so that he could verify, exactly what package I was willing to go with. While talking to Adrian, I explained to him that I had eight TV's that I was needing service on. He stated that it would not be a problem. I also stated that I currently use AT&T's U-verse and that I thought that I had a contract with them. He stated that there would be no cancellation fee, since both companies are tied together. I also told him that with U-verse, I was receiving ESPN, ESPN2, Fox Sports 1 and Fox Sports Southwest. He told me that since he was a manager, he could include these channels with my Select Package at NO Charge.

Actually, there are too many to remember them all but here goes: As soon as I received DirecTV, my 2 week old tv displayed an incompatibility with the DirecTV signal. I had to return that tv and buy a replacement set that costs an extra $108. The 2 week old tv had worked great on the previous supplier. We signed up for 100MBPS internet, but received 24MBPS, and no price adjustment was given. They "slammed" us with 2 paid channels that we never signed up for, nor do we want them in our house. After complaining for weeks, they finally took them off, but have yet to credit us with the refund. Two weeks ago a rep told me it would be 24 hours before the credit would show up. It hasn't yet.

I have been a customer since 2014. I have never had such bad customer service with no one able to help me. I have been on phone 2 times today totalling an hour. No one seems to be qualified to help you and forget it if you need to talk to a supervisor. I will never recommend DirecTV to anyone. I will be changing services asap. My recommendation to anyone who is interested in switching would be to go with anyone else that is available even if it costs more because in the long run they raise your monthly premium every time you turn around. I would not even give this one star but it would not let me continue without selecting one.

I scheduled to install a third box for my business. The technician came out and said he couldn't work because there were customers in the house and he asked me to call in to reschedule. The second tech came out a week later and said that he couldn't find the box and he couldn't work on it because customers were presented. Ok, I called in to schedule for a 3rd time and I told the person who made the scheduling that the tech has to come out before 9:30 AM before I open the door so there will be no customers to interfere his work.

When initially approached to sign up for DirecTV we were told of their Special deal for signing up and all of the promotions included. So I was very hesitant to bite but the pricing was good for all of the channels we required. They said the pricing would be around $68.00 a month plus taxes and the deal was good for one year and after one year all I would have to do is call in and I would be able to continue for the same promotional price. So I called in after a year and now it is said those promotional deals are no longer available and my bill doubled. It is a two year contract and they got me along with many others that bought into their lies, DO NOT GO WITH DIRECTV. They will RIP YOU OFF!!!

The representative suggested getting HD. I was interested but was NEVER advised that I could not cancel and that this renewed my contract. They are liars and cheats. Now my bill is $120 per month. I am warning everyone. Buyer beware. Do not use DirecTV EVER!!

Terrible customer service and even worse contract policies. Directv sucks. Even the cable company doesn't charge if a customer moves to an area where they can't get cable. It doesn't matter to DirecTV, they screw you at every opportunity. Well I'll pay my cancellation fee and shout it from the mountain tops YOU GUYS SUCK!!

I have been a loyal customer for years and had my membership agreement fulfilled with no further obligations so I decided to have it turned off. I often received 3rd party calls from DIRECTV informing me that I would be getting "FREE" Showtime or HBO, only to end up calling and wasting many hours of MY TIME to ask why I am being CHARGED for a premium channel that I did NOT ASK for. I was so tired of having this happen so often I decided to just have my service terminated because the contract had ended and I would be moving soon.

After 6 months of suspended service DirecTV has the right to reinstate their services. After 6 months they charge you. Even if you forget they will start billing. If you bundle Directv and phone companies you will be charged and directv will not refund charges, even if you do not use directv. Fortunately I only paid out over $300 for services I never used. I am dissatisfied with directv.

They sold us a 2 year contract. One year just ended and our rates doubled. When I contacted them they said the sale amount is only for one year not 2. So if you cancel they charge you hundreds of $$ in the back sales fees they didn't charge the first year. In other words, it's a 2 year contract but they get to make up your discount the 2nd year! NOBODY TELLS YOU THAT IN THE BEGINNING! THEY LEAD YOU TO BELIEVE YOU HAVE THAT RATE FOR 2 YEARS! HUGE LIES. HUGE RIPOFF.

I signed up for DirecTV in December of 2015. I am unable to have internet at my home as ATT/DirecTV's line stops one house away and there are NO plans for expansion. At the beginning of 2016 I received a 3-month premium channel preview. Since that time my bill is wrong each month. My bill should be $66.00 per month and it is $170.00. I call and ask for the channels to be removed. I ask for a credit of the erroneous charges. Just last week a representative finally removed the channels but refused to credit the amount. I called back today as my service has been interrupted for not paying the amount over billed and the representative said she cannot credit the amount and that her records indicate that I have never requested the channels to be removed. Well. Enough is enough. I told her to send the boxes to pickup the equipment and that I would NOT pay the amount. This has been going on for 14 months!!! What a headache!!!

DirecTV is by far the worse TV and internet service providers I have used and I have used a few. Their customer service is simply a joke. Just to get one billing mistake they made corrected, I called three times. It is not done yet which is what prompted me to do what I usually do not do - write a review. Also think twice about their offer of cash back or visa card. In my case, I was promised $300 and never got it after repeated attempts.

Check your Directv accts. Directv/ATT just placed a one year contract and was never notified. When I asked them to reproduce it they could not and also my premium was increased. So how can you have a contract and premium increased from $91 to $97. I tried to cancel and was told I have a cancellation fee. I requested them to waive it and they don't want to. I am going to report them to consumer.gov.

I loved using AT&T U-verse. Never had an issue. Never had an issue with my internet either. When they made the switch to DirecTV I was told great things about how I would love DirecTV. I should have paid attention to what I was signing more than what the rep was selling. I wasn't informed this would be a different type of contract. And the promo will run out a year into a two year contract - and if you want to cancel you will be charged 20 dollars a month for every month you didn't stay in your contract.

On FEB 2017 I had an agreement with DirecTV on a promo for twelve months to have them take out a fee, with no charge to installment of services. I already had their service prior (2-7-17). It was just to reinstall the receiver (2) at no charge. Directv ask for a cc which I gave to them only to be charge for the monthly service which myself/Directv agree to.

In the middle of my 2 year contract I was charged $50 more per month because some discounts that I wasn't aware of expired. I called and was put through about 4 different people and when I got to the last person he just apologized but did nothing to help. I was on the phone for about an hour with no resolution. Every other company that I dealt with actually tried to help its customers. I definitely will not be going back to DirecTV again.

I bought a house and brought CenturyLink with me but I seen that they were now with DIRECTV so we decided to pick up some cable as well as internet and phone. The DIRECTV guy came out to install our new cable and he is telling me all these great features and cool things but also tells me that I will receive a few premium channels free, for three months. So I asked him if the channels will automatically stop so I won't be charged for them when the 3 months are up, he said and I quote "Yes, so you can sit back and relax!" So some time passes and the cable sucks, a little bit of wind and we lost signal and the "on demand" never worked!! I couldn't finish a movie or show, because it would say something along the lines of, "We're having some technical issues. Try again later."

We moved from Chicago to the woods in Michigan in 2008. Cable was not available nor was internet. DirecTV was offering a nice start up package so we took a chance on them. I have never had such good service nor customer service in my lifetime as a consumer of media. I have absolutely no complaints about them at all. When I asked about internet service they said we'd have to call Hughesnet as an adjunct. When I read the reviews about Hughesnet, they were horrendous and when I asked around, people told me some horror stories.

My bill keeps going up but services remain the same. Been with DirecTV for 6 yrs but I don't know how much longer I want to stay with directv. I talk with directv but no one cares. I will be looking for another company soon. They suck.

1st yr pretty cheap and not bad service. However if rains or god forbid storm it's over. No more pic hold. On 2nd yr is nickel and dime you to death. It's never same each month even though nothing's changed after tons of having shows was watching or recording get cut off. No one knows why. Techs over tried charge because THEIR service didn't work. Constant losing connection when drizzled. I cancelled 4 months after 2 yr contract. They billed me for early cancellation fee 100 dollars and for a movie already paid for. I argued my point in no uncertain terms can't charge early fee for cancelling 4 mos after contract. Said well they could reinstate service waive fee AND give me 200 dollar visa card. WTH. I said "No you're a scam. Send me bill where shows I owe zero because I will never pay. Can bill me all want. I will take to court. Will definitely give scathing review which was anyway."

I had Directv for 4 years and I moved December 30, 2016 and it has been one disaster after another with Directv. On day of the move, the technician walked in to my apartment (which previous tenant had DirecTV) and said it won't work and left. Had to wait a week with no tv until the next appointment for a "supervisor" to come out and install. That tech installed everything just fine, he didn't know why other tech couldn't do it. He informed me I had to have wireless receiver if I didn't want a cord throughout my apartment. I had to pay a huge installation fee for that and my monthly service amount would increase.

Garbage hardware and abysmal customer support. I have been using DirecTV for a few months and overall was fairly happy with it. Recently I began to have some issues with On Demand Programming. Diagnostics said there was an issue with the internet signal. Odd as the receiver was hardwired and I have a 200 Mbps downstream connection, so I assumed it was the CAT-5 (internet cable).

We have been customers of DirecTV for several years. On the plus side, DirecTV is quick to offer assistance when you finally reach a customer service representative. On the negative side, that person is not located in the United States and English is definitely not their first language, making it difficult to understand them a lot of the time. On the negative side the following issues are frequent: frequent loss of satellite connection; charges for HD for every tv that is to receive HD (why? it doesn't cost them any more for two or three than it does for one); increasingly shows programs that promote sexual immorality, drugs, vulgar language, and violence, and a majority of the programs in our package are commercial sales channels and/or other languages.

I have been a customer for over 15 years. A year ago, our DVR started skipping portions of recorded programs. So I called and told them about the problem and also asked about the newer receiver they were advertising. They offered to send me the current model and according to DIRECTV, I was transferred to the "verification" department to confirm my "upgrade" agreement with a new 2-year contract (remember this is to replace a bad receiver, and as I found out later, I would have gotten the new model in either case of a warranty repair or upgrade since they no longer offered the old one).