DIRECTV Reviews

I’ve had DirecTV for a long time, couple days ago was my first time having connection issues and they wanted $100 to come out here and fix their problem. They don’t care about their customers. Switch your provider if you want good customer care. Don’t give in to their trap. They put you under contract for a reason!!

I got DirecTV over 2 years ago. I have been rather pleased with it. However, not long ago AT&T bought or took over DirecTV. Since then I have been having problems. The most recent thing is that about 10 days or maybe 2 weeks ago they "upgraded" the interface. This means they took things like the on-screen GUIDE and made the background very black and the text very thin and faint. Guess what, it is hard to read. Especially from a bit of a distance. I have been calling complaining. They keep saying it cannot be reversed. They say they have many complaints but no date on when it will be fixed. Frankly, if I do not get some promised date soon, I will be leaving DirecTV. I think in the future if I am ever with any company that AT&T buys I will automatically leave them too.

Thinking about hooking up to DirecTV? Read this first. After 10 years of being a DirecTV customer, we decided to lower our cost by canceling our service in favor of internet based streaming. We called DirecTV, and they said that they would send us a box to return the satellite box and remote. It only took couple of hours on the phone listening to various sales offers to get confirmation that our days with DirecTV were finally coming to an end. A month went by, and no shipping box arrived. A phone call was made, sales pitches given, and a "Yes sir, your box is on the way." Another month goes by, no box, but a email with a charge of $180 is now expected for the failure to return the equipment.

On Feb 13, 2018 I signed up for DIRECTV online with the assistance of an online salesperson. I had DIRECTV several years ago so I was fairly confident in their product and their service. I didn't know how much everything had changed! Anyway, I signed up for the $90 per month Choice package because I wanted the Travel Channel. The deal of the day was a $45 credit for the 1st year, a $200 Visa gift card and a 2 year contract. They set me up with installation for the following day, Feb 14th.

I got my DirecTV bill today and it went from 89.80 to 161.38. I called their so call customer loyalty department. They kept me on the phone for over one hour as they kept telling me they were checking into it and doing what they could to help lower the bill. The best they could come up with was to offer me a $15.00 a month discount. I said that is unacceptable for a long time customer. I told them I will have to cancel their services. They told me they would have to charge me because I had a two year contract which was an outright lie. I said, "I do not sign contracts with you for more than one year because I have had past problems with your company." I told him I would get a lawyer and fight this even if it cost me money! He researched past notes in my account and found that I didn't have a contract so he couldn't charge me. I told him I cannot deal with dishonest companies that bait and switch you and do whatever they have to in order to rip you off.

Been a DirecTV customer for 2 months. Everything was great the 1st 2 weeks but since then we are having issues after issues. All On Demand menus say, "Sorry we have no programs at this time that match your filter." Have called multiple times to complain. Have done everything the techs have told us to do and still nothing. Now our rewind doesn't work. Both of these problems have been a known issue with DirecTV for a few years now according to other review websites I've found. What we thought was going to be a great switch has turned into nothing but a headache. AT&T promises you the world to get you to sign up but can't deliver their promises. Now we are stuck for 2 years dealing with this.

I have the same services I had when I started with them in 2009 - nothing new, nothing canceled... However, my monthly rate, for no additional channels or services, has gone from 59.95 to 122.95... Living in an apartment we have no choice in what is available. It is DirecTV or nothing...so you are a hostage to their services. Their contract is coming up for renewal with our apartment community and we the residents are getting a petition to ask management to find some other supplier for TV services. We can at least fight back.

Numerous times I had no picture/television. I called for customer service and after going through the prompts I was disconnected and had to keep calling back. Once I finally reached a person it was someone in a foreign country. I went through the process of unplugging components and waiting for them to reboot. This process on several occasions took over two hours. Had success on gaining back my services only for it to happen again six more times. I've had this service for less than a year. For a technician to come out to fix the problems I was told that it was $99.00 just for them to send a technician out. Then they said if I paid $7.99 a month the service charge would be free.

We have been AT&T wireless customers for 25+ years and a DirecTV customer for almost 10. We recently subscribed to the AT&T “unlimited” wireless plan with free HBO with our DirecTV account. We're supposed to be able to stream, data free, using the DirecTV app; however, we're being charge data usage against our “unlimited” plan which is causing speeds to slow down. I have contact DirecTV three times and AT&T 4 times to try and get this corrected but get a different answer each time. The accounts are supposed to be bundled but they are not. I have been told every time I call that they have started the process of getting these bundled and have given me case numbers, which mysteriously get closed with no resolution. The latest chat session lasted 1 hour and 45 minutes and ended with, "Check back in two weeks to see if progress has been made." None of their reps know what they are doing and have no answers! It's a total scam!

NFL ticket put on my account with authorization, and when called in to remove never removed? They have no record of my call. When I talk to them they can see it but can’t credit me. I get thru to corporate and they offer me a year discount but make me feel like it’s my fault???

I am not one to usually complain, but this has been an ongoing issue and has made my blood boil. We haven't even been a customer for 6 months when the first issues began. The unfortunate thing is, everyone at AT&T/DirecTV likes to blame other departments and not take ownership and just deal with the issue. The end result, the customer is the one that suffers. After our first year of service (and several billing issues that well, had to sort themselves out) we received our bill to notice a few glaring issues. Besides the fact that our bill is not $20+ more per month, the package in which is signed a 2 year contract for was no longer the same contract 1 year later.

I know that customer service in our country is a dying art. But these people take the prize for the worst ever!!! Not only do they, in my opinion, with my recent direct experience, practice trickery, deception, in the form of bait and switch offered services, you're pretty much left on your own to straighten out the problem. Their tier of people that can actually help you starts at the bottom of a very long line. I spent no less than 4 hours yesterday and 2 today, trying to figure out why my bill that was supposed to be 50 went up to 140 when I was under a 24 month contract that began In July of 2017.

For 2 months now, we have had no signal on one of our TV sets. We have called more than a dozen times, received 2 new receivers which worked for 1 week each. We are told it is a "software" problem with these particular receivers and the engineers are "working" on it. There are receivers that do not have the same problem, but they are not changing the Current ones because they claim it would cost too much. Of course, they are still billing us. They have also refused to send a technician to check out the equipment.

We upgraded our AT&T phones in January and they talked us into upgrading our DirecTV subscription at the same time. In order to do that they had to cancel our old account and create a new account for the DirecTV upgrade for some reason. I had 100% paid for the NHL hockey package on the old account and it was working fine. The NHL package did not work after the upgrade on the new dish and receivers. I called support and was told that I would need to pay for the NHL package all over again on the new account because they could not transfer it from the old account. Ridiculous. I told them I had already paid for it and it wasn't my choice to close the old account. The support people said they couldn't help me and it was company policy. I've been with DirecTV about 10 years and never had any issues until AT&T bought them out. They are awful.

In my opinion you should be careful when dealing with DirecTV Service. Our experience was horrible! We have been customers for a long, long time. Last year we moved up north from Texas. At the time we were moving, we called customer service and told them that we needed to cancel our account. They said that given that we were such good customers they would suspend our account and wait for us to move into the new location. After the move, we received calls that we owed money for service charges which had continued along with a cancelation fee. Not sure of the timeframe we did not receive any detail. They said it was mailed but did not receive. Ultimately, we were willing to pay the cancelation fee (which customer service never mentioned) but they insisted we pay monthly fee for services we never used.

I have been a customer with DirecTV for the past 13 years. I recently allowed myself to be talked into an "upgrade" a few months back. The results have been a disaster! We have issues daily. I contacted DirecTV and was transferred 5 times, each agent asking me to repeat the same information over and over. 4 of the 5 agents had such heavy Indian accents, I had a very difficult time understanding them. Bottom line: If I want my old equipment back, I need to pay $800, my other option is to continue with my current equipment and endure daily problems. Guess it's time to change providers.

I canceled my service with them maybe 8 months ago because they kept slowly bumping up my price and I was tired of fighting with them. Last week I got an email with a really low monthly promo fee, so I called and asked a few questions, and decided to go with it for that price. I was told they’d arrive between 8 am and noon. They didn’t show. So I spent 40 minutes on hold to find out that I was misinformed and it was actually 12-4 pm. He came at the end of that window. I waited 8 hours for installation. I go to set my shows to record and realize my box does not do DVR. So I just spent the last 121 minutes on the phone trying to figure out why I don’t have DVR.

First off, they messed up by giving us a higher package, that we didn't ask for, with channels we didn't use and charging us. Also, if your account has been cancelled, you need to wait 24 hours before service is turned back on. The lowest package barely has any channels. Might as well use a cheap satellite. You get the same amount of channels. Very annoying that the bill also seems to be increasing for no reason and they can't explain why. DO NOT SIGN A CONTRACT WITH DIRECTV!!! Use Verizon FiOS if available!!!

I have had DirecTV for years, however during the past 6 or 7 months reception has been horrible, pixelating on the screen, audio is not consistent. Tech has come out three times and can't seem to fix the problem. Why can't they fix their issues?

We switched to DirecTV on January 1st. My husband was not home when it was installed because he was deployed on January 2nd, but he is the one who made the switch. I called on Jan 13th and was offered a protection plan which I declined. On Feb 5th I received a welcome to your protection plan brochure. I called DirecTV on Feb 8th to cancel the protection plan because I DECLINED it when it was offered to me. I was told by the CSR that I couldn’t cancel it because I wasn’t an authorized user on the account. I said, "I’m glad you mentioned that because I wasn’t an authorized user on Jan 13th when it was added." The rep put me on hold and spoke w/ a supervisor.

Started my subscription in December of 2015. My bill was due to stay the same for that year. At the end of the year it doubled. I tried to cancel my DirecTV and was told I was under contract for 2 years and would be charged a fee to leave. I decreased my channels on multiple times to get my bill below $100 and each time I did within a month it was back about $100 again without ordering pay per view or altering my programming.

I only gave it 1 star because you can't give it less!!! DirecTV sucks!!! They cannot provide the service access that they said they could. Continually bill us incorrectly. Picture resolution is horrid. Customer service does not listen. Talks over you and only repeats whatever theory computer prompt tells them to say. Their equipment is malfunctioning and they want to charge us $99 to service their equipment. Mobile access doesn't work half he time. DVR recordings drop the connection so you only get 1/2 the show you recorded. If you rent a movie and the connection gets interrupted you're just beat... They won't credit your account for the movie. We finally told them to cancel the service but they refuse to let us out of a contract that they have repeatedly breached. If approached by a DirecTV representative laugh in their face and run!!! BUYER BEWARE!!!

Same exact experience as Ebony posted. Scammed into a "bundle deal" for DirecTV Choice/Internet for "$85.86" plus tax, ($91.83 to be exact after taxes, and with $5.00 discount applied for auto enroll) from door to door salesman, then find out bill is way higher ($149) than quoted on my work order and not even bundled. "Fees" I was promised multiple times by this salesman that weren't going to be added were, "activation fees" "receiver fees" etc. and went through dozens of inept people who could not or would not fix it, with some saying it was fixed, and actually gave me "credits" only to find out I was still being overbilled $149.00 the first month. Others were rude and defiant stating "this is accurate billing" and simply did not care. Then AT&T gives you the line "they aren't responsible for the door to door salesman," yet these salesman are giving the same exact pitch to customers with the same exact lines. Unbelievable.

Once your promotion runs out you bill skyrockets then you call the cancel your service and get told different things by every rep you talk to. I was promised by the 1st rep that my checking acct would not be withdrawn for the next bill. And guess what it was. $147.08 was taken from out of my acct. Then I call the guy says it will be back in my acct in 3-5 business days. Well today is the 5th business day & still no refund so I call them again. The 1st lady says I will only get $67 back. Of course I go off so she transfers me to someone else who tells me my refund will take up to 30 days to get back. Once I get the kit to send their equipment back I'm done. Will NEVER deal with them again!!!

I have been a customer of DirecTV for 6 years. Needless to say, there were some bumps from the beginning. From promised NFL Sports package being free to auto billing issues, however, I believed things were resolved. THEN, I was introduce to their wireless package, which does require a 1 year contract, 7 months ago. And this is where my nightmare begins all over again. The wireless works about 80% of the time! And when it does work, I have pixelation, screens freezing constantly to no picture at all. I did call customer service to resolve the "issues" however, was informed by the CS rep that Directv is "aware of the problems and our engineers are trying to resolve the issues. You will receive an email when the issues are resolved". Well How About that?

There are no words to express how horrible the services and yet the FCC does nothing about it. Just the same thing with Comcast. All these capitalistic companies ripping us off every day and we have no choices. We might as well live in Russia. When you try to watch streaming it just stops and start you out on live it matter what your speeds are. I have superfast Internet and it doesn’t work. They just keep on blaming it on your equipment even though they replaced it twice. This is by far the biggest joke.

The contract that was signed was for 2 years service at 84.51 per month. All of the equipment was included. At the 1 year anniversary DirecTV raised the bill to 154.00 per month because I do not have a cell phone or any other AT&T service. Apparently I am required to buy a cell phone before the 1 year anniversary in order to continue to receive the discount. I am opting to pay the 200.00 cancellation fee and try out another company. I don't believe a company should use deceptive tactics to sell their products. I would not recommend this company.

My father lived in a cabin on our property and wanted DirecTV. We have it in our home, but when I ordered it for him they made me set up a whole different account. OK. It is in MY name ONLY! My father passed away on January 4th and I have been unable to stop service. I am forced to pay his bill of $122/month because they will not disconnect the service. The first time I called they told me that the department that disconnects service was under construction and that I would have to call again another time. So I waited a week. I called today. The first time I called, they disconnected me as soon as I said I wanted to stop service. The second time I called they told me to call during the business hours of 8 am and 6 pm. It was 9:30 am!!!

DIRECTV service, AWFUL, DIRECTV equipment, AWFUL, DIRECTV platform, AWFUL, DIRECTV billing, full of mistakes and overcharges. I will not call their customer service representatives, they know nothing about, nor do their management know anything about customer service. After Hurricane Irma knocked down our dish, DIRECTV could not get anyone out to fix it, for months. Luckily, that took me to the end of my contract period, where I canceled immediately. As a former AT&T employee, well, it was a much better company back in then. AT&T is a second tier company, probably in perpetuity. NEVER AGAIN will I do business with any AT&T company. Oh, and, AT&T Fiber, sign up now, you may get it by 2047.

It seems we have to call DirecTV at least 3-5 times a year. Something's gone wrong, satellite out, no picture etc. The only reason we have not gone with cable is we cannot get it in current location. They try to sell you a service contract over & over. I have a very difficult time understanding their customer service representatives (strong accent). Also everything that I have read states that their customer service is the best. When you're really search everything I found says it's the worst.

DO NOT UNDER ANY CIRCUMSTANCES GET DIRECTV, I have been a customer for about 20 years. I moved, sent back the equipment and now they said they never got it and I have to pay them... They would not let me talk to a supervisor, they forwarded me to a tech - Jonney... WTH.

For the last 6 months have been experiencing horrible reception from DirecTV. They call it "pixilation". The picture will go out, regularly it becomes distorted, when turning on TV sometimes there is only a "snowy" picture, sometimes the TV will come on and sometimes it will not, sometimes I get a message: "No signal then Receiver restoring"!!! I have talked to the rude, impolite and not-helpful reps for hours, have had 3 service techs at the house, they put in all new wiring from dish on roof to the receiver, replaced the receiver 2 times and still not working and getting worse every day.

After 12 months in, and no matter if you have a signed contract or not... they raise the rates. I'm able to save if I take another service from AT&T. Never ever will I use another AT&T service again! Cell phones contract will cost around $100, offered to me to save around $30-$35 a month. Ummm... no! I wanted to get the internet service, surprise... it's not available in my area! They can save me $20 if I drop the package to the lowest one they offer, but I lose over 50 channels, those channels that convinced us sign up in the beginning. I spent over 1 hour on the phone arguing with 2 different agents and got nothing but aggravated and nowhere! To break contract it would cost me over $200, service and customer satisfaction means nothing to this company! Stuck in a high paying rut until next year!

I've had it. Maybe this will get some positive response. Lie after lie after lie. I was happy with UVERSE. Then, ATT sent in the DirecTV bandits managed by Cody ** at MIPMarketing. They promised I would get exactly the same channels as I enjoyed with UVERSE, only much cheaper, with DirecTV and then my service would not be interrupted when it rains. This was to last for 2 years. They gave me this in writing! ALL A LIE! Now, they want me to pay extra for HBO and Showtime. Further, I try to remove STARZ and get hung up on. ATT is terrible!

Genie units are junk, with no reception. Salesman at Walmart said on demand was like AT&T on demand on steroids, COMPLETE LIE! Genie units require pressing buttons several times before they work. Feels like using the internet with a 56k modem. Was FAR happier with attached Uverse, and Xfinity. DirecTV is the biggest piece of garbage I've ever paid for, other than the newspaper.

DirecTV VIA Roku - Never received an account number. Spent over an hour online and making calls to numbers provided by DirecTV customer service personnel. I wanted to find my account number so I could view my account. One clerk gave me an 844 number that did not exist. Now I want to cancel my account after reviewing the above complaints but can't do so without an account number. SCAM or what.

When I noticed I was being charged for additional TVs and receivers (September 2017) I tried clearing it up DirecTV with a call. Which they assured it was. It wasn’t. I called again, supplied them with the information and noted that they had been charging me for 4 TVs and receivers since 2012 although I had NEVER had 4 TVs and receivers in my house. They apologized and said they had removed the receivers/TVs from my account and everything would be taken care of. The next morning, we noticed that our DirecTV system was telling us we had no receivers on our account (they had removed ALL of the receivers and we could no longer receive service). I called again and provided the same information, and the customer service agent was horrible. I checked my account later and noticed that they had issued a $4 credit and ALL receivers, including the ones that should have been removed, were back on the account and I was being overcharged.

I rented a PPV movie at the price of $5.99 from the site that the TV told me I had to rent it from to be able to watch it. Never did it state I had to have internet to watch this movie. After 5 minute and it wasn’t working I called DirecTV for help. Come to find out I can’t watch the movie that I was already charged $5.99 for and to make it worse the lady said, "I’m sorry we can’t refund you your money since YOU rented the movie." So DirecTV robbed me for $5.99 and just didn’t give two craps about doing it either. I could of went to buy my kids a movie from the store but instead I trusted my TV service and in the end got screwed over. Thank you DirecTV.

Since AT&T has purchased DirecTV the customer service and honesty has taken a huge drop. I have been a customer for over 20 years. I agreed in August of 2017 to be under contract for a year in exchange for a discount (bill credit for 12 months). My January bill had two programming price increases. I called customer service to inquire if my 12 month agreement is now canceled as they raised pricing when I should have had a contract price. The first person said I had a two year contract.

My wife & I got roped in by the $200 Gift Card. Unfortunately after 7 months we have only received $100. After several long phone calls I was told "sorry, the other one expired." So I canceled the service and now they want to charge me an early termination fee.

Rated #1 in customer support for 17 years over cable??? LOL, Right... Ok, whatever... I've had issues with the playback feature for months and they can't seem to figure it out. The most frustrating part is their tech support. They just want to blame my internet that's 250Mbps download and 32Mbps upload and then send someone out instead of looking further into it or even escalating. If they escalate and they say they will call you or email you, don't expect anything. When they came out the 4th time, the tech replaced the DVR. I asked 3 times, WILL THIS RENEW MY CONTRACT, the tech said no that I just need to sign a lease agreement for the DVR. I read the mobile screen he had me sign and nowhere did it say it would start another contract.

I am writing this on behalf of my 74 yr. old mother who signed up for Dish on 1/31. I've read a lot of reviews before writing this. First, I want to mention, is before making any type of call to this company download the free call recorder app on your phone which I did today and recorded all the lies and rude ** customer reps raising their voices at me to try and understand why they disconnected my mother's phone and internet. Both my mother and I have been on the phone for 6 hrs. today and finally got them to cancel under the, "Buyer's Remorse," statute which is only effective for 15 days with no cancellation fees (so we're told as of now.) Ok. That's great. Now who is going to reconnect phone and internet? My mother has been without for 5 days which had nothing to do with the dish and lives alone? Nope because she disconnected service they wont come out.

We cancelled service 1/27/2018. At that time we were told to expect an email about a return box and what needed to be returned. It has been 2 weeks since that call, and we have made two calls since then to get an address or ? to return equipment. Calls to customer service were irritating to say the least. We realize that Directv is now controlled by AT&T and have been swamped with returns since late last year but we expected far better service since we have been customers for 12+ years. We called today and were told to take the boxes to FedEx or UPS store with our account # on the units. Not holding our breath and expect to get tagged for non-returned equipment even though it is pretty much obsolete.

We have been DirecTV customers for over 20 consecutive years. Service for 18 years great. Since ATT buying DirecTV customer service has been increasingly worse and worse. They ship almost all calls to the Philippines & in the Caribbean. We have been dealing with charges not on our plan & because they are in another country they DO NOT listen whatsoever to our concerns. They promise to change this service & no one inputs those changes. When you try to speak with DirecTV representatives they speak over you & not with you.

I am still in the promotional phase of this future slave/master account. Over the weekend, one of the few TV shows I wanted to watch, and had looked forward to for weeks was scheduled. I had all my appointments, sat down, turned on the TV, and I get a bizarre message of “Delete a Location.” I called for tech support and while the gentleman who helped me tried, all he could do was get the service going sporadically. The signal went on, went off, and with each cycle, I unplugged the sorry receiver for the required fifteen seconds and would plug it back in. The signal would last another few minutes and then down it went again.

Do not sign up for DirecTV. AWFUL customer service! I signed up and they gave us 3 free months of movie channels - great - however after 3 months you will be charged $55 per month. When I signed I specifically asked for the lowest package and stated I do not need any of the extras. Asked for online billing as I don't do paper billing. Every time I try to access my account online it says I have no account. When asking for any assistance over the phone, the representatives are rude and nasty, they talk over you and they repeat themselves over and over that they cannot help - "Unfortunately" is their favorite word. I would never ever go through this company again. I cannot wait till the contract is done with! Dish Network was 10000000000x better and more accommodating.

I recently signed up for DirecTV service for $19.99 per month for the first year; this includes free HBO, Starz and Showtime for 3 month; it also includes free DVR service for the 1st year. My 2nd bill had a DIRECTV equipment charge of $7 to rent their box; no longer $19.99 a month. It's now $26.99. Before 3 months canceled the premium channels without a problem. After 3 months not only I'm I being charged $7 for the box but now I have an addition charge of $15 for the DVR service that was supposed to be included free for a year.

It is Super Bowl Sunday and the only reason I am watching the Super Bowl on TV is because NBC has it online for free and my wonderful daughter streamed it online (she's also helping me write this review). This is no accident. They said it's the entire area... but we never spoke to someone within 1000 miles of our area. Specifically they are answering from the Philippines, and as others have said they won't give their names or guarantee of a credit even though my tv has been out for about 12 hours now. They blame the snow that ended six hours ago and is not even 2 inches high (nothing for PA) yet I think every time a drop of few hits the roof service also discontinues. We will be discontinuing service and won't miss all the infomercials that spam our tv. We will also encourage to do as well. My daughter has a firestick but there are many other ways to get cable channels... I called 4 times and got no help.

On February 2, 2018 I called DirecTV customer service at 1 800 531 5000 about billing problem. After repeating my issue to representative, I spoke to the MANAGER SHAWN – ID number ** from Idaho, USA. I repeated my billing complain to him multiple times. He refused to accept my complain. He will not give me his last name, he will not give me his manager’s name and said he is the final authority and he will not escalate them further. He said he was following AT&T DirecTV corporate instructions. He wanted me to write to DirecTV corporate office in Dallas TX in writing by US postal mail. I checked on Internet I could not verify the AT&T DirecTV corporate office address.

Over 2 years ago, I decided to go with DIRECTV. It was a nice offer - 2 year contract, much cheaper than my current cable charges, and free NFL ticket for 6 months. 1 year later the price went up. When I called to let them know there was an error, I was told even though I had a 2 year contract the 'deal price' was good for only one year. How did they get away with this? Fast forward to a few months ago, they had called wanting to offer me a discount - hitch: I had to sign another contract. I have been contemplating stopping the service for a couple of reasons. First, during my first year I had trouble accessing On Demand and had the service person out and they 'updated the software' which needs to be done periodically.

I recently switched back to Spectrum from DirecTV due to increase in billing. What DirecTV doesn't tell you is as soon as you close your account you have no way to access your online account. Spectrum offered to pay my $250.00 break fee with DirecTV. All I had to do was produce a copy of my final bill. After 4 weeks of phone calls and one call to a manager at DirecTV who "100% assured" me that my bill would be mailed and emailed to me I never have received the bill. I will NEVER do business with DirecTV again!!

DirecTV called me last year February 2017 after I had finished my 2 yr contract with them and disconnected my services due to them not having any good promotions and my bill being unaffordable for me. They offered me a very good deal where I would be getting $55 off my bill for 24 months putting me at $64 a month. I was impressed and it was hard to believe so I specifically asked to make sure I heard them correctly if the deal was for the full 24 months and they said yes. Well now a whole year later my bill goes up more than double because it was really for 1 year only not 2. I was heated and still am because now there's nothing they can do about it. I either pay the more than double amount per month for the next 12 months or pay $240 early termination fee.

I had to call 4 times to straighten out my account balance spending over 2 hours of my life. The customer service for the billing department is VERY inept, possibly downright, crooks! I would NEVER recommend DirecTV to anyone.

I signed up for DirecTV last February 2017 at a home show. I specifically asked the representative about the 2-year offer and cost staying the same for two years. He assured me that I was getting this offer. I opened my bill this week and the bill had gone up $55 a month. I called my friends, and their bill stayed the same. I called DirecTV and was told it was in my contract for 1 year and then it would be at regular price the 2nd year. I explained about what the rep said and that my friend's bill didn't go up.

I tried to cancel my service today. I am paid up thru 2-6 2018. I have been a customer in good standing for more than 3 years so there is no longer any contractual obligations. I was told I could not cancel without a 4 digit code which only they apparently know. I spoke with Michelle (i.d.#**) and she was no help at all. I will try again tomorrow and every day thereafter until the 7th of February. I will be taking all their equipment down on the 6th of February 2018. I will NOT pay them ever again and I am keeping track of everything for eventual litigation.

I switched to DirecTV after having a rep show up at my front door offering all of these "deals". They said I had a year contract. They quoted a bill amount of 100.00 for cable, phone and internet. Later AT&T overcharged me hundreds of dollars. After 15 calls, apologies and promises that were broken I removed the AT&T services. My bill increased and AT&T sent a statement saying I owed then almost 500$. DirecTV stated I didn't but they had no control on fixing it. I was stuck in a contract and now being charged almost 150 for cable alone. After getting charges that didn't add up I disconnected service for them to tell me my contract was for 2 years. Now they are billing me. Wow! They are bad business and I regret it. Now my credit has been affected and I don't know what to do.

Worst service ever! Been with DirecTV for 7 years, this year since they merged with AT&T my service has gotten worse by the day. 2 technicians, 3 hours on the phone troubleshooting & yet my TV's all still glitch & freeze. While I'm still obligated to pay $200/month, oh wait thank you for the $40 credit. Even though we have had shotty/no service for weeks out of the month. Oh yeah & thanks for giving me a case manager then closing that dept. What a bunch of idiots. Jamie the supervisor could care less. Most uncompassionate person I've ever spoken with. Sad how downhill things are going. Looks like I'm cancelling our services!

On Demand has not been working for about 4 weeks now. Numerous calls and still not working. They acknowledge it's a problem on their end but can't provide an ETA for a fix. On Demand is out in many locations at this time according to various internet forums. My wife was told to open a ticket and so far there is no follow up from them.

Basically, I got suckered into getting their GENIE system not knowing it is for families with children, adults who only watch the same channels and people like me who are too stupid to get all details before ordering. I got this system installed on Saturday at 1:30 pm. I tuned to my local sports channel and there was no signal for either station. Over the next 3 hours, with breaks in between, I got one clerk and 2 "supervisors" to ignore the facts and explain even though my package includes local sports channels, both of them were "blacked out" because my local NBA team in being broadcast on on the NBA League Pass???

I overpaid DirecTV for service and told them I was moving, they told me that all would be fine. I asked DirecTV if the condo did not accept DirecTV will they charge me a early termination fee and I was told no. For months they lied over and over and took out the early termination fee included. Charged me $152.00 for service used which kept me calling back and forth for 2 months to get my money back and when I did get the Wirecard instead of $420.00 as stated in an email I got $265.10.

Incorrect billing since AT&T took over. Literally took months to resolve and still not sure if they have finally got it under control. :( Many, many countless hours on the phone and via online interaction trying to resolve being billed incorrectly and constantly being told I was only on a 1 year price guarantee plan when in fact I was on a 2 year price guarantee program offered to me by AT&T when they took over and had proof to back it up in which they completely disregarded every time I talked to them! Every time I was told they would "take care of it", the following month would be worse!

We moved our services within San Diego City, and when I called to request the move, as we were out of contract with DirecTV, but had continue with their service, I told the representative that I had a quote from Spectrum for TV and Internet and if they could offer a better deal as I was already their customer and had been for the last 8 years. The representative named Tania, promptly told me that they appreciated my loyalty and of course that they would give me a deal. She said that they would transfer the exact services that I was getting at NO charge and even offered 3 months of movie channels for free and a monthly discount of $20 on the Internet.

I called DIRECTV. Because when I sign up I was so to have 3 boxes for my rooms. The man told me just call them for my 3 box. They said I have to pay for it 200 dollars so they lie to me. Then they told me they give me a 150 dollars gift card. One more lie. So I call again because my remote went out. They said, "You have pay for it." So then they tell me to get insurance for 7.00 more dollars so I did get it for the third box. That was a lie. So they con people to spend more money and then lie to you. They're biggest ripoff I ever see in my life. I think they big joke. All they do lie and lie and take money. They're not for the people. They're for the money. I would not recommend to my worse nightmare. The channels are garbage. I can't wait until my contract is up.

DirecTV is experimenting with new hardware at the consumers expense. The bugs have not been worked out with the new hardware but they continue to roll out the equipment to new subscribers. This is unethical and extremely bad customer service. I have had the service for over a month and cannot use any of my wireless boxes without it erroring out every 5 mins. Known problem but no solutions.

Horrible service. Calling people at help desk... The TV service is horrible goes out all the time... If there is clouds it goes out. If there is no clouds it constantly goes out. Could be 10 seconds could be 5 minutes. Happens about 5 times a day and that's for about 4 hrs of TV a day. Gave up calling about problems basically they say it's my fault. There are no trees near me or multi level houses near me. I still call once a month to complain just to fill their complaint files. Don't buy their service. It is the worse I've ever had.

ATT has really messed up DirecTV. I had a contract which was up August 2017. I had even checked in June to make sure. I wondered why the online chat script was not sent to me after the first call. I called an agent the second time first of October. I was told boxes were going to be shipped to me for return equipment. On November 5th, I called again, etc. I was told again boxes were going to be shipped. In December I called about the boxes, was told by a customer service rep, boxes were not delivered by FedEx because there was no apartment number (my FEDEX account has address, gate codes, apartment number, and telephone number which is reached from Gate Call box).

This company's customer service is a disgrace. After spending almost 4 hours trying to order tv service online yesterday (only way to qualify for the discounts) I abruptly decided not to sign up for it. It took 4 hours and 5 different sales people on the chat and ultimately on the phone just to order the correct package for the advertised price. We left off that someone would call within 72 hours to schedule installation. I received voicemail this morning. When I called back they kept me on hold for 20 minutes then the phone disconnected. I called back. Kept me on hold for another 15 min. The lady could not locate my account using my cell (which they called me with). She asked me 3 times what my cell phone was and I kept giving it to her, she could not find my info. I asked for Evelyn who had left me message and she could not find her. In frustration I hung up.

I ordered a package over the phone and did not receive what was promised. I was supposed to get Free premium channels, NFL Sunday Ticket, and a $200.00 gift card. I received none of it. When I called on it they said they would fix it and wound up charging me for the premium channels and I never got the Sunday Ticket or gift card. When I called again I was passed around from person to person before being hung up on. I made over 10 Attempts before they stopped charging me for the free Premium Channels. I gave up on the other stuff. Also when I tried to cancel the Premium Channels after the free period ended I had the same experience all over again. This has been the worst experience of my life. I tried voicing my complaints to DirecTV but they just pass you off or keep you on hold until you go away. Once they get you to a 2 year contract they don't care about you anymore. Buyer beware.

I transferred to AT&T after years with Verizon. I was told of a large array of discounts that I would receive and massive savings if I transferred to DirecTV so I agreed to make the change. However, once DirecTV was connected we discovered that it was difficult to find programming. Although there were many channels most were junk channels (home shopping network, etc.). There were very few safeguards on questionable content programming (I have teenagers). All in all, we discovered quite quickly that we hated the service and decided to cancel after one week. However, when I called, the customer service rep was not helpful and initially refused to allow me to speak with a manager.

I received a email reporting that our DirecTV receiver had disconnected from the internet. So after following the step by step instruction. The issue was not fixed. Then I called DirecTV given to help us walk us through the steps we just did before calling. Once the Technical Rep JD checked the system from the DirecTV / AT&T system said the small box that plugs into DirecTV and then plug into the AT&T Internet that allows you to be able to watch on Demand was broken / not working. To replace the unit, you will need to paid for shipping and 35.00 for the replacement part. Why do I need to pay for the replacement part if it not working? I'm paying for the DirecTV receiver equipment already. It's time to end this service. Very sad customer.

I sold my home and had to temporarily move in with a relative who already has a cable TV provider. I have no ability to change this; however, DirecTV would not waive the cancellation fee although I would have remained with them when I close on new home. They have permanently lost a customer.

When I first signed up for DirecTV 14 years ago the service was affordable and had its programming perks. I started out paying about $48.00 for their medium sized package, which also included 3 remote boxes. The service package included pseudo-premium channels at the time (Science, History, Discovery, etc. - with NO commercials). I just cancelled the service (what a brutal process, as you must go through a gambit of marketing questions)... Anyway, I cancelled service because 14 years later my bill is now nearly $150 per month.

I was promised to pay $55 no more! 2nd bill Surprise $80! I called like always they couldn’t help me. Long story short it got a lot worse, just got my bill for this month $140.00. I called. All she said is she couldn’t help that the only thing I can do is get a cheaper package!! Really?? I’m ready to pay cancellation fees and dump them!! Very unsatisfied. I should of just kept Dish! I DON’T RECOMMEND DIRECTV! I wish I had made a little research before???

In last two days I have called 24 times. 17 of which I was hung up on by the system transferring me to a supervisor. 6 of them times I spoke to supervisor in all departments who basically told me, "Sorry but nothing I can do," about my issue (the issue I will get to in a moment). 1 of them times I was transferred to a line that rang for 30 min. I even went as far as contacting AT&T directly to be told, "Sorry. Call DirecTV..." My issue is yesterday 1/23/18 at 8:30 am I was sold internet, home phone and cable for 80$. I was promised free HBO for life and 300$ in Visa rewards cards. I was read my terms and conditions and had money taken from my account. My set up date was for Feb 9th. I then called my now cable company asking when is my last bill cycle day and was told Feb 1st. I then called DirecTV back to set up a new installation day for the 1st instead of 9th. And this is were it all started.

I have been a long time Directv customer, I thought the service was good, until my bill doubled, a year after I got the service. I had been told when I moved that I was getting a special deal, only 12 months with a discount. That is all I had to have the service for... 12 months. So I go to end my service because my bill became astronomical doubling after the 1 year. And find out I am in a 2 year contract, which was not what I signed up for. Woman on the phone tried to tell me that I did sign up for that, when the pricing clearly showed I did not. Never again DirecTV... You make pricing unrealistic for the working class, and deceptive with your tactics of sales.

I was told my cable will be $50 per month and internet 29. They sell you this and then the bill comes. They charged a 13 dollar insurance fee that I didn't agree too. After hours in the phone with several people they agree to cancel the insurance. They tell me don't worry about the 13 dollar fee as it will go away. Next month 13 dollar fee there plus a 9 dollar late charge for the 13 dollars. I call... Now they have no record of a conversation. Now on the phone another hour and still no resolution. These guys are liars. Don't go into business with them. They will screw you.

I signed up for DirecTV in or around October 16th 2017. I was calling about a promotion on the web stating that I would get a $200 DirecTV gift card and would be paying less a month for my present service with Dish and Verizon, if I was willing to change to DirecTV & AT&T. I received new phones from AT&T and turned the Verizon phones into them for credit on my bill. I was told by the rep that my signal at my residence would be excellent for several hundred miles with no dead spots. That was the first lie. I began getting the monthly bills and realized the phone bills for all lines were getting close to $400. I had paid between $250 to $350 for service with Verizon with new phones activated. I was now experiencing the second lie of lower bills.

I set an appointment with DirecTV for a new receiver and remote. Was given the 8 a.m. to 12 p.m. window. No one showed, no one called. At 1:30pm and 3 calls later to DirecTV was when I found out the tech was not coming. And prior to that, I had received two confirmation calls from DTV for the appointment. What they did do however, was reschedule the appointment, without contacting me, on a day I was not available. The original appointment was set on my one day of the month that I was going to be available. So for my troubles, I was originally insultingly offered a $10 discount for wasting half of my day waiting for a no-show appointment. Customer service ended up overnighting me a new receiver (for me to set up instead of a tech). The day after the receiver arrived, I got the new remote. Why these two things would not be shipped together, no one seems to know.

I am very frustrated with DIRECTV, and have now spent hours on the phone just to get the services I was promised in the first place. I have discovered that the salesperson will promise you all sorts of deals to get you to sign up, but when your first bill comes, the price is much higher, and you have to spend hours fighting to correct it. I also never received the gift card I was promised for signing up, and they make it very difficult to cancel the free promotional channels that they "give" you when you sign up. I think they hope that people will just give up and pay the extra fees, rather than waiting on hold (it was 37 minutes on hold last time I called). Shame on DIRECTV for such unscrupulous behavior.

Switch from Dish at $72 a month and was sold DirecTV for $47 a month for 12 months. First bill comes in at 168. No mention of $83 for life after 12 months. Sports package fee TD access fee and now my bill will be over $115 and I'm living on Social Security and raising a grandchild. Lies got me to change. Now I am not going to be able to afford this bill.

We cancelled our service on the 11th of this month. I tried to pay the bill today, but for some reason I had to speak to someone. The first person I talked to was a ** guy. This is not even the billing dept. I believe it was the retention dept (keep in mind the service has already been cancelled and I am trying to pay the last bill). He hassled me about canceling and kept trying to get us to go with ATT phones to get a discount and all this jazz. I just kept telling him no, I just wanted to pay a bill. At this point I am getting angry because my time was being wasted.

I signed up for a DIRECTV/CenturyLink bundle - $39.95 & $19.95 so I figured about $80 a month, but it was more like $150 a month. After a year I got an even higher bill. I called in and was told my term was up and it would be $360+ unless I cancelled by Oct 12th. I cancelled on Oct 11th, then on Oct 17th DIRECTV called and offered me a bundle @ $92.91 for a year which included 3 free movie channels for 3 months and free modem rental for a year. I accepted this until my first bill came. I called CenturyLink and I was told I had no bundle with the 2 companies, and my bill for CL was $171 & DIRECTV $191- this is billing from Oct 25th thru Nov 29th! Now it has been turned over to collections in the amount of $368. I would never recommend these companies to anyone!

I had to cancel my service after being forced into an unwanted contract due to becoming homeless and they are still charging me a disconnect fee. They also refuse payments and insist it be paid in full at once or they will send it to collections. They don't care about anyone! Once I am on my feet I will never go back to them and I already got all my family members to cancel their service with them.

As soon as DirecTV was installed, I started having problems with my internet. When I try to watch On Demand, it said it couldn't get a signal. Long story short, after 5 repairman visits in two weeks, I called DirecTV to ask if I could cancel without penalties. I was told that it was a valid contract so no I couldn't cancel without penalties but this one time they would waive the $99 fee for sending someone out and that the problems I was experiencing basically wasn't their problem. Terrible customer service!!!! I didn't have any of these issues when I had everything thru Cox and Cox doesn't charge you when you are having an issue with their service!! Lesson learned!!! Wish I could give them a zero!

I talked to a guy named Jerry. He said they wanted to keep us as customer. Gave me discounts and free channels and when my bill comes in it's another story. They dont care about their customers. They give false advertising, tells you one thing and doesn't keep their word. They add thing on this, they change prices, you talk to a manager they dont care either when they should listen to the conversation since we are recorded and stand by what you were told!!! But instead of that they rather lose customers... I wish I would of never went with them.

The company has overcharged me - double the agreed amount - for a considerable amount of time and refused to correct it. It was a falsely advertised price by AT&T, and possibly the lousiest, shadiest thing a company has ever done to me.

Ordered DirecTV thru CenturyLink on nov 22 2017. Got a nice thank you email from them, installer came Dec 1 2017. He called he was in a nearby town that the road I live on passes thru, but the address he had for me was in that town, install completed after he followed my directions to my house. Asked to have address problem fixed?? WE were told that would get HBO, and other channels as a promotion we got for a few days only, called with long wait time. Was switched time after time to differed operators. After at least a hour they said that they had to get someone to turn it back on. Local channels were not what we wanted.

I've had this crappy service a little over a year and been hit with hidden service fees every month! I called them on it and the representative argued with me! Plus the on demand shows I want to watch works when it wants to!! Then to top it all the internet disconnects at any given time!!! I've called so many times and still no resolution! I pay too much money a month. I will be switching services Very soon.

Years ago when I first got DirecTV they were great, better than any of the other companies out there. Now I want to find someone else. I am stuck in a contract so I will wait it out. Their pricing is ridiculous. Over $90.00 a month for the lowest package after 12 months. They used to come out and fix any problems for free, now you have to pay them to do so. I even pay extra per month for any problems but of course those are only for certain problems. I cringe anytime I have to call them, their customer service does everything but care. They are horrible, they sound like they are trying to convince you that they don't care just pay them more money. I know that rates go up every year but close to $100.00 per month for the lowest package???? Once my contract is up I will figure out something else to do that does not involve DirecTV.

I've been a DirecTV customer for 3 and one half years. Customer service is downright atrocious. It is so bad, it is almost amusing. Like how when you call in for service, the automated system is this crystal clear speaking female voice--very easy to understand. That suggests the company recognizes the importance of having a clear speaking person communicate with the customer. However, when you are actually transferred to a customer service rep (no easy task, and I will address that shortly), you get someone for whom English is a second language, and it is always difficult to understand the person, and you are having to ask on multiple occasions if the person can repeat himself or herself. Of course you are already frustrated at that point, and this English challenged person really tests the patience of most folks of ordinary sensibilities.

Ever since AT&T bought out Directv the customer service and satellite tv service for DirecTV has gone down the toilet. When you call Directv customer service after 9pm you will not get anyone on the line but a pre-recorded message saying to call back the next day before 9 p.m. Then the pre-recorded message will tell you if you having technical difficulties to remain online and explain the problem, but instead of being transferred to technical support you are given an error code message saying we are having technical difficulties at this time try your call again later. I'm so pissed off right now with audio problems with my satellite TV I can't watch nothing on the TV because I have no sound but only a picture. Ever since they changed my Box I've been having audio problems with my service and then DirecTV and AT&T decide to jack up my bill another $15.00 in order to get technical support to come to my home.

On Nov. 10 we scheduled a service tech to come out and replace a mini genie. We called the day of the service techs arrival and canceled appt. due to a family emergency. The rep I spoke to said it was canceled. Then in our bill on Dec. we were charged for $246.00 for installation of mini genie, wireless mini genie and wireless mini genie set up. I called on Dec. 16th and told them that a service tech never came and that we do not have this new equipment. They said it would be sent to escalation team.

DirecTV technician showed up. Informed him where I wanted the dish mounted on top of a steel pillar cemented in the ground next to the house. He stated, "I cant do that. I will have to call my manager." So I told him if he could not I would not accept the install and cancel the order. My previous dish had been there 10 years. No issues but they did not want to listen to that. So his manager said they could not do it so I canceled. What a big waste of my time. I'm glad I did. After reading some of these reviews I definitely would not recommend this service to anybody. Bad business practice.

I had DirecTV for about a year, it was a joke around my house that if a bird flies by I will lose service. I called several times because my service would freeze up 3-4 times per week, I was told to reboot the system, shut the system off and disconnect from the wall, to other things. I rented a UFC fight in Feb 2016 and it did not come in, so I called and was told to rent it on another channel and I wouldnt be charged for renting a second time. After a year I was so glad to pay the $240.00 disconnect fee so I could go back to cable. 10 months after I disconnected service and paid the $240.00. I see on my credit that DirecTV had put in for collections for $200.00. Part is for a fight that was rented almost 2 years ago and the rest I'm told for disconnection fee.

After signing up for DirecTV I had an appointment for installation on Jan. 17, 2018 9am to 11am window of time. AT 11:45am was text message they will not be able to make it. So I scheduled another appointment for Jan. 19, 2018 9am to 11am window of time. AT 11:40am was text they would not be able to make it with no excuse as to why. So I call up for the third time not to mention being on hold for more than 45 minutes to make these appointments for a third appointment of Tues. Jan. 23, 2018 9am to 11am window of time. We will get back to you if my DirecTV ever gets installed. Oh btw the CEO of DirecTV makes over 23 million a year. He should try ordering DirecTV and try to get it installed in his home.

DirecTV is not the same as it used to be, because when DirecTV was a single company without AT&T they were doing fine. Ever since the merge of the two companies DirecTV has lost its character of what they was famous for. Ever since the merge DirecTV has been losing a lot of features within the interface of its features like weather, Lottery, special channels like Chiller Channel. Then they just stopped the navigated Sports app that was very useful to use when navigating to different basketball games and different sports, football, then baseball, soccer team. The interface sucks for what it is, it's like it really doesn't have an interface anymore. It's just a basic cable with channels and a guide with no added features. Xfinity Comcast is doing 100% better than DirecTV. When Xfinity upgrade their software did they keep adding new features, not reducing them making it a basic plain generic box.

This winter has been tough. Lots of snow which means no satellite service. After a month and a half of spotty service and numerous phone calls taking forever and going nowhere, I decided to cancel my service. First I was told it would cost me $500 to cancel. I disagreed... then it was $75 to cancel. Then he said I would have to pay back the discount I had been given when I had called the previous year to complain because of bad reception. Apparently when you agree to a change in your service, it extends your contract... a fact they neglect to tell you. I am tired of poor reception and the lack of consistency in customer service. I call and they want to charge $99 to have someone come out... you call another time and they are singing a different tune. I am moving on and never looking back.

We have never been treated so bad by a company over a trivial 10.00 bill from over 8 years ago. This company and the people who work there combined have spent over 100.00 of time not to count our time and still will not drop a 10.00 8 year old bill! They told us we must have plugged the phone line back in but we stated that would be impossible as we had sent back the receiver cards 2 months prior. Then they said they must have found the movie when they got the cards back. They don't even know what they are doing. They shut off our VRC stating it was out of date but still billed us for it for a year yet they have to have the 10.00 back. We canceled them due to these problem and all the re-runs and will never go back. Don't tell us a customer service rep can't wave the bill of 10.00. How stupid do you think we are DirecTV?

I spent 3 hours on the phone with DirecTV this am. I started at 9 am and at 10:30 am I was back with the department I started with. Not only could I not understand them, they would not listen to my problem. Told me I would have to pay 99.00 for service tech to come to my house. (They think my box needs to be replaced.) I had to get really ugly, which is not in my nature, before they waived the fee. Was transferred 6 times. My contract runs out 10/18, I will go back to basic cable before I will renew with them. Horrible reception, horrible customer service. If you are considering DirecTV - DON'T DO IT!!!

Total failure between point of sale and customer service... Started and stopped service within hours after ordering. Point of sale promised one thing... Customer service said, "You're getting what we give you." Had a very rude and condescending rep from I suspect from a CANADIAN CALL CENTER. Insult and hang up on me. Could not resolve issue. Was passed from one call center to the next. At that point I cancelled. 1st rate price 4th rate service. Do not do business with this firm. It is a nightmare.

I cancelled my service with DirecTV on Tuesday January 16, 2018. The reconnection department contacted me on January 17, 2018. I was busy so I called back later that day. The representative said if I signed up I would get a $200 gift card and $66.24 for the first year and $78 after that with a 1 year contract since I still had equipment, plus 2 years of free NFL Sunday Ticket for the Choice plus package. I told him I would check with my husband and asked if he could call me the next day, he said he would.

Let's start by saying to get through to talk with a live person it takes about four minutes of listening the automated system when you call DirecTV's helpline, before you even talk to a Directv representative. Asking you questions that aren't relevant to what your issue is. I wanted to be able to watch shows off my Genie on my phone. But my Genie is an old version and it won't work. I have been a Directv Customer for over two years. Since my contract is up, the only way I could get this feature Directv advertises is to sign another two year contract.

Horrible customer service. We had issues connecting to servers for 7 months straight. Whenever we did have shows it was glitchy and we would lose connection and it would say we need to connect to a server. We had them come more than 10 times to come and address the issue and they did nothing. We asked for new equipment in attempt to fix the issue and they didn't want to give us new ones. We stopped paying the last month and they immediately stopped our service... It is ridiculous considering we were their customers for 12 years.

For over a month, I have been fighting DirecTV over defective equipment issues. They have replaced my Genie DVR twice in the last 30 days and finally said they have solved the problem by replacing the last one with their new Tower DVR unit. It lasted only a week before it failed. On the most recent incident, they said they had no replacement units available even though it's their #1 service failure. They said they would send me a replacement unit overnight and send me a UPS tracking number. No surprise that I was not over-nighted a replacement nor ever given a tracking number. I have called about this replacement unit problem three times and keep getting the same empty promises and same cop out: "Sorry, there's nothing we can do about it." When I told them I wanted to cancel my account, they said I would have to pay an early cancellation penalty.

My cable service constantly goes out at least 10 times a day. DirecTV constantly deletes my list of recordings. More times than not, the recordings never record 100% of my listed shows for recording. This is just not a service I would ever chose for my cable service. It took FOUR visits for the non-speaking English techs to figure out how to get my services hooked up... only any English speaking person knew what he was doing. Three times DirecTV walked off the job and never hooked up my TV and they have yet to offer any compensation for my inconvenience!!! Horrible company to deal with. I honestly can not recommend anyone using DirecTV. They are a nightmare to deal with and work with. They suck!!!

My phone call was bounced around from Sales to Loyalty to Tech Support to Sales & Service to Cancellation to Retention, each time spending 10 mins on average on hold. When I finally spoke with the Loyalty / Retention customer service representative, turns out she lied! I did not get the discounts she’d discussed during our call, my bill is still incorrect, and I am fed up with AT&T + DirecTV + UVerse and whoever else is in this mess.

I discontinued DirecTV about 6 weeks ago. I am owed a credit of over $118 but cannot get the credit until I return the five (5) receivers I have. Despite many calls they have not yet sent boxes for me to return the equipment. So, now they can hold on to credit due? Does not make sense.

Called to pay bill. Javon the lady I spoke with was rude and was not willing to work with after being a customer for over 3 years. I then flipped out and canceled all my service. I would not recommended DirecTV.

I cancelled DirecTV because they raised our bill when we were supposed to have a 2 year agreement at a lower price. They sent us a box to return their equipment. We did return everything using their box and their label Sept 2017. FedEx verifies that they delivered the equipment to Direct facility in El Paso, TX on Sept 25, 2017. It is now Jan 17, 2018 and DirecTV is not only still billing us the $242 for the equipment, they sent it to a Credit collection agency. CAN YOU BELIEVE THIS!

I had damage to my TV's before DirecTV merged with AT&T U-verse and was referred to the Goodman Company for resolution. After an endless number of calls I finally talked to man called Cesar ** in Frisco Texas. The man refuses to pay for the whole damage and will not even consider or listen to the customer's side. Having been a DirecTV customer for the last 7 years, this company treats you with utter contempt. Upon calling AT&T I was given a number of the Goodman Company in Minnesota and a number ** which no one answers and calls are not returned. In the meantime AT&T/ DirecTV tells me that is the only number to call and they can't even give a name of a person to talk to. I'm totally disgusted with AT&T/DirecTV and each time I call to talk about the claim they sent you to the Philippines and waste a bunch of time. Time to cut the cord and never go back.

I have been a DirecTV customer since 2013. I have paid a lot of money to their company. Today when I went to cancel my account because I am paying way too much. They said I renewed my contract and will not let me cancel without a fee until 2019. They are so insecure with their product that they have to tie you to their services. I will never be doing a contract again. Stay away. They are expensive and they do not stand by their services.

I was having trouble with a receiver. Called support and they were only interested in up-selling me monthly service plan. No real interest in solving my problem. I asked if the equipment was mine to keep. She said no. That is why I am confused, why would I purchase service on equipment they own? DirecTV's complete disregard for service and their customers is stunning. Is it any wonder they are losing customers daily. I look forward to cutting the cord and stream all of my television content.

When I received a call from a representative of DirecTV to change to their service I was told there was a holiday special and I would receive a $200 Visa reward card. When I tried to claim it - it was only $100. I called the reward center - they said I had to call customer service - they said I had to call the reward center. Well no one could or would help me. So I called the man who called me first and of course his mailbox was full and no one answered. Why lie about it? If it is only $100 then tell me that. I hate companies that lie to you and then give you the runaround.

I had DirecTV installed in September 2017 and have never been able to access on demand among other issues. We have spent countless hours with support, got boxes replaced our internet router and had another tech out today. The answer... DirecTV has been unable to make on demand function in some areas and that applies to me. I spoke with 10 people getting passed around, disconnected and of course I can't talk with 1 person. If I were a patient in the hospital I'd be dead by now! I have to reexplain to everyone and of course to cancel my contract will cost me almost $400 not to mention paying for on demand for 5 months and not getting ANY service! The tech today recommended that I switch to Comcast!

I updated my ATT cell phone account to unlimited plus a few months ago. I hit a point where I was due for upgrade on Dish network. I dropped by my ATT store and visited about DirecTV. Since I had upgraded to unlimited plus they said I qualified for discounts on DirecTV. My wireless account has myself as primary plus my son and my mother. I was told by the local ATT store I could put my mother's house on one DirecTV account and the other one in my son's name since we were all unlimited plus accounts. Guess what? After signing up for all of this it was nothing but a lie. I qualify for nothing extra. The store lied to me and now I have two accounts that don't qualify for what was guaranteed to me. Plus when you call you don't get anyone that even lives close to the USA. They are all foreigners. Dont touch DirecTV with a 10 foot pole. Go with Dish.

After 3 technicians later I’m still having problems with DirecTV. The audio and video keeps cutting out. According to the Tech as of 1/16/18 the Genie 1 and 2 are having software issues and a lot of customers are having this problem. When asked, when will this be resolved he had no answer. If you are planning to get DirecTV think about it twice matter of fact run...

From day one this company was horrible. Every single month for a year now of having this service I have had to call regarding issues and phony charges being put on my account. The customer service is so horrible, every time I call I am on the phone for hours getting passed around to people who don't know what they're doing and a lot of them don't even speak clear English! No one EVER documents anything or any important changes, managers tell me they fixed the issues then the next month comes and the exact same issues are back like nothing was changed. Every time I call it takes me 2 hours alone just to get on the phone with a manager or supervisor which is ridiculous.

They say stream to any device with your DirecTV account... NOT TRUE. They should call it crapping... Their goal is to frustrate customers to the point of forcing them (us) to pay an extra $35 for the streaming service. Dish Network is far superior but we can’t use it due to a directional issue related to satellite feed (super big trees in the way - Oregon)... Run like heck from this terrible company with amazingly lousy customer care!!!

I went to a Best Buy about 3 months ago to look at DirecTV. I advised I wanted 4k and the Premier Package, which is the top of the line. When it was installed, I never received the 4k. From the start, there were times when the signal would not go to the other TV's in the house. I would also be watching a program and then when I would change channels that said I was not getting a signal to the TV. I would turn off the box and back on and sometimes, it would come back on and sometimes I would have to give up. I called Directv and the Tech tried to boost the signal. Nothing changed. This does not happen every day, usually about 3-5 times a week. When I mentioned to the Tech, that I never received the 4K, all he would say is being it was 3 months, there would be a charge for the service guy to come out. I gave up on that.

I started losing reception on some channels that were included in my package. Got a message on my television screen indicating satellite reception lost. Each day, the number of channels lost increased. Telephoned DirecTV customer service on January 15th. Because I did not know my account number, I kept getting my call transferred to a different department, each of whom spoke little English. I kept getting passed around like a bad cold. I was placed on hold for several minutes, finally giving up and redialing customer service.

I gave up my subscription to Mediacom. The service was abominable. I could not get my equipment to work consistently. Over the past several months I have made numerous calls and have had multiple service visits. Phone, cable, and internet never seemed to work altogether. The service tech appointments were overloaded (duh!). We finally gave up and went to DirecTV. The installer arrived the next day! So far the service has been working. It's too early to say whether it's reliable. But it is certainly as good if not better than Mediacom. At least we had a choice. And we took it, finally, out of frustration. You should at least consider the same option.

I have continued to call this company and it’s documented. My monthly bill is different every month. Oct - 156.00 Nov - 91.00 December - 12.00 Jan - 111.00. When you call the representative keeps repeating herself over and over even when my question is something totally different. Unfortunately I’m locked in for 15 months.

Trying to watch past episodes of a show I've recently started to watch. There are more commercials than show. And if you step away and have to rewind, then you see the same commercials all over again: 1-7 or 1-9. This is ridiculous especially after paying over $100/month for service. What is the point of on demand if you have to watch commercials. There is no ability to skip past the commercials. In addition I have to watch the episodes on my iPad or laptop since the recordings are always receiving an error 10 min into the show. Worst service ever. If cutting the cord didn't cost as much I would be cutting the cord immediately.

Called them as I have a bad button on my remote control. I have had the account for 17 years, it is in my husband's name, but I have done all the ordering for years. I even had the account upgraded last Summer, and added a channel. It was only a $5.00 a month upgrade but they did it by me calling, I didn't need anyone else to do anything. They were here within two hours with new requirement and gave me the Smithsonian channel for $5.00 more a month.

DirecTV had an an appointment to come to our home today to repair cable services. It is a Sunday. They called at 8:00 AM to tell us they were coming at 1:00 PM. They called a second time at 2:00 to tell us they would be here in 1 1/2 hours. At 5:00 PM I called them and was told “service had reached their capacity” and they would be back January 20th, a week away. I told them we were paying $100 a month for nonexistent services and I wanted someone tomorrow. They said they didn’t have enough repair people and it would be January 20! We are not happy customers!

Real shysters - used unscrupulous and deceptive methods in their business practices. I changed my AT&T plan and they wanted me to try DirecTV on my phone. I was told that I had 30 days FREE trial. After 3 weeks of not using it, I canceled. I then, found a $10 charge on my cc bill. They do not support a phone customer service - only chat. They claim it was only 7-day free trial and wouldn't refund the money after first claiming that I used it. They really stink.

I've had Directv for 15 years and 2 houses. Service has always been good. Now that AT&T owns it that service has gone downhill. I can't interpret the language the rep speaks and neither can my wife. When I asked for a new remote control I was charged $20 bucks. I am not paying that but am considering going back to Cox. The reason for going to Direct was Cox kept raising the price. Now so is AT&T.

I have been a loyal DirecTV customer since 2001. About 7 yrs ago I moved to an area that only offers Cox or ATT for internet. Since already having DirecTV we decided to go with ATT. After we found out that DirecTV merged with ATT I called both companies to try to get them bundled together to save money. It took them almost two yrs before they were finally able to bundle mine together. This past Nov. I had paid over $428 to ATT who seemed to completely take over all the customer issues and billing. The following month I was disconnected by DirecTV saying they didn’t receive payment. I was livid so call DirecTV to find out what transpired. Apparently ATT disconnected my bundle and did not pay DirecTV. I went back and forth for days with no resolution.

They sold me insurance that supposedly covered my TV and I paid for the insurance for years and then when my tv broke, they said 'Surprise- your TV is not covered'. What a bunch of crooks!!!! Plus, they are generally mean people. Go elsewhere!!!

Failed to show up to original with necessary equipment. Completely failed to show for second appointment, which I took off work for. No phone call, no apology. When I called their customer service, the rep placed me on hold for half hour, then just hung up. Repeated calls to customer service just dropped when it said it was transferring. Finally after getting through, the automated system said my appointment was scheduled for nine days later; no one asked me if I was available for that new date and time. Then after getting to a live person, was told they didn’t know what happened or why no one showed up to the appointment and my issue would be escalated to a supervisor and they would call back within 24-48 hours. No one called. I tried to be patient and called back on the fourth day.

Got DirecTV 2016 under 2 yr contract. Had to pay $300 deposit. 6 months later, fire in next apt. Forced to move. NEW Complex can't have satellite dish, so tried to end (pay out) contract and customer service just argued with me. Ended up paying monthly to beam service to nowhere. Now contract finally coming to an end. They were suppose to send me a box to send equipment back. Didn't receive it. Called back, told it should arrive by end of week, didn't arrive, called back. (Only have 7 days or they charge).

I recently got DIRECTV after a friend told me how cheap it was. I went to the AT&T store to order it. The guy promised to give me a 100 dollar Visa gift card if I switched to DIRECTV. I never got it. The tv service is garbage. It cuts off right in the middle of a program you're watching and the start over feature is a joke. The worst thing is the app for your iPhone. It lets you watch Live Tv on certain channels. I tried watching Strike Back and it kept taking me to On Demand content. Order Spectrum or Uverse. Don't get this.

**SALES SCAM PITCH FROM DIRECTV** We are leaving this for the benefit of others that may hear the same sales scam... I received an unsolicited sales call from a supposed DirecTV/AT&T employee offering their new "bundle offer" to AT&T customers "that hadn't already taken advantage of it". According to the salesman, we stood to benefit from taking their cable by receiving the AT&T bundle discount of $15/mo. per smartphone w/ unlimited data. This would in essence result in a mere $10 a month increase in the newly bundled services and we'd gain local programming as well as the cable channels. He and I did the math of his claim together 3 times. I could not believe it was legit and asked to speak with his supervisor to confirm. I was quickly introduced to the supposed supervisor and I insisted on the three of us doing the math and confirming the offer together.

I was contacted by a sales person from CenturyLink and bundling DirecTV with DSL service. Like a fool I thought that all was on the square but I find out that after the first year of $42.00/Mo it goes to over $80.00/Mo. I tried to get someone here in the US to talk to and there is no way that can happen. Like so many big companies they do not want customers to get their problems corrected so they put their Customer Service somewhere 5000 miles away and create a phone menu that is so worthless. I Never believed that ATT could sink so low!

Worst company and customer service ever! They do their existing customers dirty. Once your promotion is over they debit your account for double the amount of your bill. Then they can’t tell you everything that you’re billed for except a 44$ fee for promotion ending. My package was $99 every month- then they jacked me up and charged me 176.00 a month and their customer service agreed when I said, “You would rather lose an existing customer than give them another promotion” - he said, “Yep.” Are you serious! I’m done!!

I have never had the patience to write a review on anything, but the amount of frustration that this company has made me go through is worth taking my time to warn other people about this scam. I called for a tv quote and I was quoted 125 for the unlimited package, when it came time to sign up and they checked my credit, they told me there were additional fees and the price was 187.00. After almost 3 hours on the phone we went to finally sign up and I was told the installation would take 24-48 hours, after I paid a deposit for equipment they told me they would install on the 22nd of the month (10 days later). Do not use these guys under any circumstances!!!

I subscribe from AT&T to DirecTV for a 5 lines phone package. When they sent out technician to installed, one of the line is down. After sending out 3 more technician and 4 week and 2 days with phone operating. I decided to cancel the service. Each time I call, there is an average of 23 minutes wait per person. The phone automated is a joke. 4 of the staff I spoke to are from Middle Eastern and very hard to understand them and don't understand English very well. Finally I spoke to the manager to cancel the service, he want me to paid 400.00 for the cable box because it more than 30 days even though the phone was down for 5 days.

I called DirecTV because the cables for my dish were banging on the wall and keeping me up at night. Mind you, the cables were left that way when service was installed. Because the cables never bothered me unless it was windy outside, I decided to put up with the noise because it wasn't a daily annoyance. The weather was windy for a few days recently so I decided to call. They told me they would send a tech to address the issue. A tech came a few days later and he stapled the cables to the wall.

I've had DirecTV for 15 years. The past year they have been awful. No longer were they sending me bills in the mail, so I signed up for paperless, still not sending me a bill, I have a very hectic life so I keep forgetting to pay my bill because nobody is sending me one! When I call to pay using my phone number, they always tell me my phone number doesn't exist! So then I need a customer service rep, who seems to not understand that I don't have my account number because nobody has sent me a piece of paper or an email in a year that contains my account number.

Worst customer service I've ever encountered. When you cancel, and trust me you will realize how bad DirecTV is and cancel, you get the most unprofessional, juvenile people harassing you about why you want to cancel. If you're considering DirecTV trust me don't do it.

DirecTV has told me several lies and they keep transferring me when I call or sending me back to customer service automated system. My contract is expired! I do not owe $180. Their equipment failed and they could not get anyone out for a week over the holidays so I switched to Dish Network who came right out.

Worst customer service I've EVER experienced. Got disconnected 3 times. Went over my complaint with 4 different people. Over 1 1/4 hours on the phone. Problem still not solved. Last representative I spoke with was a customer service manager, Chris, who said he was willing to lose my business and didn't care! Unbelievable... If I ran my business this way I would be out of business. Terrible, terrible, terrible!

The installer was substandard. Not thorough with the new steps of DirecTV. Got in and out as fast as he could. Didn't address smart TV accessing Netflix, etc. Gave his cell # to call if questions but although I called several times afterward (his voicemail was in Spanish so I think I was calling him -- ridiculous). He never called me back. With U-verse TV you could see what movies were available on HBO etc. but not so with DirecTV. All you know is the channels for HBO, Cinemax etc but when you click on one of the channels there's already a movie going on. There's no guide as to what movies are available to watch as there was with U-verse TV. I've called DirecTV dozens of times -- you can rarely understand whoever answers and they can't help you. I wish I would have stayed with AT&T U-verse TV.

After 22 years I have canceled my DIRECTV. The prices are too high and the customer service is at an all time low because they have outsourced their service. Most of my friends who subscribe have cancelled for the same reason. Since AT&T got involved the service is horrible. Please bring back customer service to the United States.

I use to be a customer with DIRECTV. Cx my acct when my contract was up. I returned their equipment and paid any outstanding balance. Well to my surprise I had two negative factors of my credit and it was from DirecTV. One of $500 and $501 both from them. I have called them numerous of times and was told it will get resolved and still 2 years later I am still dealing with this issue. I am so disappointed.

I called DirecTV on 12-27-17, to disconnect service on 12-28-17. I was sent a confirmation email stating that my service had been disconnected. In my conversation with the rep on 12-27, and in the email I received from Dtv, I was to receive an Equipment Return Kit. This did not occur as of 1-8-18. I called Dtv, and after being on hold for almost 10 minutes, the rep hung up on me when I told him (Kaleeh?) why I was calling. I recalled Dtv, was on hold for about 9 minutes, reached a rep, Michelle, who was reading from script and being coached...

I dropped Dish and went with DIRECTV. First when I ordered it sounded great. It was going to be cheaper with more channels and I was supposedly going to get $100 gift card. My first bill is outrageous and it continued to be for the first two months. One month I have a credit on my account. On the next month I owe so it seems very inconsistent. One month you're paying 140 a month. The next month you're paying 126. I had to call 4 to 6 times to get the gift card sent to me and it took 6 months.

When we switched from ATT U-Verse to DirecTV we were assured that DirecTV offered the local channels. Indeed during the first months there were local channels. However, just before the World Series, our local FOX provider out of Columbus Georgia and DirecTV could not agree on a contract and cut service. Today the Panthers vs. Saints game is on FOX and blacked out. How is it possible that a serious company cannot offer a major national event like the World Series to their subscribers? We used to get FOX by antenna, but the DirecTV installer disconnected our antenna and used my existing cable to bring the satellite signal into my house. This is a disaster. As soon as we have time to make new arrangements, we will drop DirecTV.

I have yet to be able to easily turn on, and when I finally do I have not found much if anything to watch that doesn't cost additional money. Finding free tv and local channels is impossible. So so very disappointed. Just sad.

DirecTV is removing channels from my package and not replacing them with a like package but they still expect the same price for the service. But, hey, we have plenty of infomercials we can watch day and night!