DIRECTV Reviews

I called for service and forgot I owe a bill from like 3 years ago. The guy I talked to looked up my info and got my service on. He never even mention my bill otherwise I would have put it my dad's name so they installed the cable. It wasn't until that afternoon that they cut off the service and I tried to have it switch to my dad's name but the woman was rude and refuse to do it and wanted me to pay the bill from three years ago. I started to ask what kind of sick game is that to turn on service and then cut it off the same day after paying to get the price. Never again will I go to this company. Sorry ass people.

Ordered a service and did not receive a bill for a couple of months - even though I called DirecTV. They said the bill would take while. When I get the bill of course outrageous, not what was agreed. After several minutes on the phone the bill was corrected and paid. Following month again bill inflated, called, bill was corrected (I thought) and I paid. Then the service is cut off and I spent hours on the phone. First with AT&T then with DirecTV and NO ONE could help and they could not share the information, blah, blah. Finally, the following day I spoke to someone who was going to REVIEW my bill and his OPINION was that there was NO way that what I had ordered was correct because he did not show any such rates. And he said, your bill now will be twice as much. I had to pay to get the service restored. I DID NOT voluntarily make any changes. THIS WAS EXTORTION !!!

As I have AT&T for phone & internet, combining the DirecTV to make a package deal was an attractive alternative. Wrong move. Any phone, internet, tv service that I've ever used, I never had a problem replacing faulty inside equipment. I'm also one of those rare individuals that does read Agreements. I was nearing the end of a 24 month DISH agreement. Unfortunately, DISH didn't offer any competitive pricing so I decided to go with a bundle package from AT&T/DirecTV. First 24 hours, the main remote stopped working. Called DirecTV tech. Press mute & enter key. OK - fixed problem. Next 48 hours, remote totally stops. Again call tech. Tried the mute etc and a few other things. That remote completely toast. Get another remote from bedroom. Volume and mute control not working on 2nd remote. Tech informs me that another remote will be sent and to use TV's original remote to control volume.

The installer showed up. Took 9 hours to install. Left me with holes in my roof which now leak into a bedroom. I was to convert from U-verse (because they doubled my bill) over to DirecTV. They disconnected the U-Verse, but never stopped billing me for it. The service goes out everytime the wind switches direction. Two months later, they still have not corrected my bills (now being told my service will be suspended because it is past due), my service is constantly going out and the roof is still not repaired other than the silicone I had to apply to stop the leaking. Call after call to them gets me apologies but no results. The customer service is the worst experience I have ever had... EVER!! I do not recommend DirecTV/AT&T.

I am angry, angry, angry. A DirecTV salesman went to my father-in-law's home and persuaded him to give up his Comcast account and get DirecTV. Never mind that my father-in-law is 85 years old and has a contract with Comcast. Plus, the DirecTV salesman "removed" the Comcast equipment from the house saying he would turn it in. I believe there are laws about taking advantage of senior citizens - especially when making unsolicited calls at their own home. This needs to stop!

The insurance is a scam. I had DirecTV for a little over 3 years and I had no problems until my equipment broke. So one day my equipment stopped working, okay no big deal. I have insurance. I should be covered, get new boxes and be back watching TV right. Yes, that happened I called, they troubleshot the equipment, confirmed that the equipment was covered through insurance and they would sent a technician over to replace my equipment and upgrade one of my boxes free of charge. So yes they stuck to their word, sent the technician, replaced two of my boxes. I had 4 and didn't charge me.

I have had Directv for 3 years. We first started the service in Dec 2014 in Redwood City CA. It was ok, if a little buggy, but I didn't have any choice regarding service as the connections in the house we were renting were rather limited. It was expensive, but all in all I would have considered it a 2 or 3 out of 5 on the service scale.

We'd been consumers of DIRECTV for about 3 years in Florida and then planned to move to NC in Feb 2016. We phoned to cancel our service in FL and were advised we were "Movers" and therefore could suspend our service and call when ready to connect (We took the receivers with us). We phoned to arrange connection in NC and they said they'd send a new Genie "Wireless" receiver since we had the old boxes. About a year later, I lost my job in NC and we made the decision to move back to FL. I called DIRECTV and arranged to cancel only this time we couldn't take the service with us because we were moving to an Apartment while our house was on the market and we could not use satellite. We were told it was not a problem but were also told we were in a contract but the early cancellation would be waived due to it being beyond our control.

Got signed up with DirecTV when they had the receive a 200 visa card promotion. I got my card and I thought "Maybe DirecTV isn't so bad." I WAS SO MISTAKENLY WRONG. I had 3 months of HBO channels from a promotion and once the trial ended I cancelled those channels only to see them off my bill the next month but 2 months later and I'm still being charged for them. I called customer service and he talks in circles. Saying exactly what I say but saying that they can't credit me over 100 dollars back for something I specifically asked not to have, since apparently I called after the trial. But that makes sense right? To call after a trial ends to make sure you don't receive those channels anymore. Apparently that doesn't work in DirecTv world. I'm so disappointed in the constant rate changes with no warnings and being charged for things I specifically ask to not be charged for. ALMOST AS BAD AS COMCAST.

When I disconnected DirecTV on 5 Feb 2017, I informed them that I needed a PAPER BILL to mail to my new provider who would then "buy out" the 22 Months on my contract. This is only reasonable since I could print up anything and send it in. I had been paying online, so I was not receiving paper bills. I called again in March & again in April. I gave up... Maybe they do not want to be paid. 2 June 2017, I received a call from a foreigner whom I could barely understand his English. It seems DirecTV had turned my unpaid contract over to an OFFSHORE COLLECTION AGENCY, "Credence Resource Management".

I was with DirecTV since 2014. In Feb 2017 I moved into our new home and was promised the DirecTV mover's deal that included movie channels for 3 months, NFL Sunday ticket, and my programming for $58/mo, with fees I was told this would be under $90/mo. My first bill was for $180!! Next bill $156, next bill back up to over $180 and now this month $157. I have not ordered any movies or Pay Per View or additional services. DirecTV has not learned from false advertising. AT&T AND DIRECTV ARE RIPPING OFF AMERICA ALL WHILE SELLING OFF OUR PERSONAL DATA.

I have never experienced such incompetent customer service in my life. I had to disconnect my services because I moved and I could not get a signal. When I called about my bill this is what happened, They had the wrong phone number. l never changed it. Three times they updated it and on the fourth time they still had that number as the primary number. The second time they thought they could install the satellite, they went to my old address even though I updated my new address twice to which the satellite was to be installed. They mailed the box to put my receiver to my old address. I was to get a refund supposedly sent to my bank account in 5 business days and it's been twelve. I called and guess what? They still had that random number still as my primary number. The man said they sent the refund to CenturyLink (my internet provider) because they are the ones that bill me. Century Link doesn't have a clue to what I'm talking about.

DirecTV/ATT U-verse are so much more worth the price than Comcast. Not only is their customer service hands down better, but it's much better value for the price!

DirecTV removed two channels from our service and then told us to get them back we would have to pay more money. They were NOT tied to any promotions. Then, when I told them to drop our DirecTV services, I was told I would pay a 440.00 early drop fee! And if I refused... "That will hurt your credit rating ma'am" was their response. Disconnected DIRECTV! Won't be paying 440.00.

After going around and around with many phone calls to case managers and visits to my house by DirecTv techs I was finally informed that my latest problem, excessive buffering and dropped connections during streaming, is a known problem with the Genie Box model they originally installed and another model Genie Box they installed to replace the earlier model that also has known problems. They are now going to have to come out (this is 6 times for this and another issue - failure to connect with their antenna) again to hard wire their non-performing Genie Box to the internet to stop the buffering problems. This could have been solved long ago by competent Case Managers and Technicians and I have to add their Management to that. It goes on. For example, I received an email in which they lied about attempting to contact me. There are three contact numbers on the account, none of which they called. Infuriating in light of all the other problems.

Be forewarned, when you move, they will transfer your service, install dish at your new place... BUT THEY REFUSE TO UNINSTALL YOUR OLD DISH!!! So if you're in an apartment, your management will likely charge you to remove it from their property or you have to hire someone yourself to do it (or uninstall it yourself). They just want to leave installed dishes all over the place like an advertisement or inducement for the next tenant to get their stupid service. This can be a major inconvenience to a customer and besides, if that dish is not reused, what a waste of resources, not a green solution! The service itself is no better than any of the standard cable services I've had - loads of useless channels, most of stuff you watch is on the standard channels anyway. I signed up because of the NFL package, but you can pay less to subscribe to these out-of-market games on internet (ie. Roku for tv).

This is the most disorganized company I have ever dealt with in my life!!! Do yourself a favor and go with another TV provider. I received a text on Friday morning saying my Directv service had been cancelled per my request (I never cancelled my service). I called customer service and was informed that according to their records they didn't see any contact I had made requesting my service to be cancelled, and that my bill was current.

I am so angry I can barely write this review. We have been lied to repeatedly by DirecTV customer service... Particularly the Loyalty Dept... And by their supervisors. This is by far the worst company I have ever dealt with! From the very beginning of our service we had to deal with 771 errors, loss of Internet, and frozen screens. A technician came out to check our equipment and found that we could not get good line of sight and said nothing could be done to fix it. I called DirecTV... Again... When the problem persisted. After 2 1/2 hours talking with the case management dept and the loyalty dept and after involvement by a supervisor I was told that we could terminate our service with no early termination fee. We scheduled a disconnect date of May 13th.

We had AT&T U-verse. We were told that U-verse would be going away and that DirecTV would be replacing it. We were also told, when we asked about the satellite possibly going out in storms, that no it wouldn't do that because they had improved it. So we took the plunge. OK, so a storm hit and guess what, it went out. We are so dissatisfied with DTV that we asked about getting out of the contract (2 years). We were told it would cost us $480!!! DO NOT GET DIRECTV IS ALL I CAN SAY AT THIS POINT!! We are stuck for 2 years but we will be calling DirecTV every time something goes wrong with DTV and making sure a record is made. That is all! Unhappy with DIRECTV!!

You did not list AT&T but they own DIRECTV and no matter who they are you have no choice. 100 channels only which maybe 30 but pay for unused and they demand royalty but it's one sided.

Your customer service sucks! First we were told we could hook up 6 TVs. Only 4 were hooked up and we were told we had to pay an extra $200 to hook up the other 2. Serviceman came to or house and proceeded to tell us we were liars and cursed us out. I kicked him out of the house. Next serviceman came and he had a gun hanging off his shorts. I asked him why he carried a gun and he told me it wasn't a gun. I have two little kids in the house! Every time it rains the service goes out! We were supposed to be paying $70 a month but it keeps going up. Horrible service! Wish we never got rid of Time Warner!

Like many of the complaints, I was never told that after the first year my bill would double. I spent 6 months trying to get the NFL ticket package off (that was $55.00 a month). I had to send a complaint to the BBB to get refunded. As far as my basic TV that doubled, was told "sorry nothing can be done". And of course all the other charges my bill is now $123.77 for basic TV. This is the worst company and that includes AT&T. Can't wait till October so I can get rid of them. I will tell everyone not to use this company. Wondering how much the CEO is making from ripping people off.

I signed up for DirecTV because of an offer they sent me for "returning customers". I had been with them years ago. Their offer was never honored. It was $55/month for a year and then the price only goes up $10 a month for the final year. I also would receive a $200 Visa gift card. Well, I'm constantly fighting with them over the price (my last bill was $122) and now I'm told that I don't qualify for the gift card. I about why when I called 5 weeks ago (been with them now 3 months) the rep indicated that it was "on the way" I got no answer. This is simple bait and switch bs. Can't cancel yet but I will, and I'm not with AT&T for life.

About a year and a half ago I bought a house, since I was an AT&T wireless customer for over 10 years I decided to bundle with DirecTV. That was the first mistake! It started with the installation, I told them when I ordered that I wanted TiVo boxes, they said no problem. The installer came and said the TiVo boxes were $200 each plus the monthly service fee. They did not share the box fee over the phone when I ordered the service, or share that you don't own the boxes even though you paid $200 for each box. After talking with the installer and customer service (at the time of installation) it was agreed that I would pay for both boxes ($400) and they would credit $200 to my account. The $200 was never credited to my account, even after calling twice and talking to a manager.

Customer service does not exist. Was charged for a service I did not have. When they came to upgrade the system (we did not request this), they supposedly connected a third TV, however it never worked. When this was discovered almost a year later, I called customer service to have this removed. They would not remove the service. I asked to speak to a manager/supervisor and spoke to someone who told me they were a manager. They agreed to remove the service for the third TV and give me a refund for ONE MONTH, not the whole time I was charged for it.

First of all, DirecTV has the most incompetent Spanish speaking personnel. I do admit that my first impression on the telephone was polite. However, they had no clue as to what I was talking about. They passed my telephone call to about 7 different agents, two of which claimed to be managers, and none of them were able to explain to me the process of my dispute, or what they were going to do about it.

I have been a DirecTV customer for 15 years and just recently left. I was tired of the newly instituted 10 to 15 second delay in changing channels, the rain/snow interruptions, the 58 channels of movie advertising between our most viewed channels, the leasing/insurance fees, the two year lock in for every single change/upgrade to the service, the $10 charge per month for HD (which has been the law of the land since 2009 by Congressional mandate), the English as a second language customer service reps who frequently never had the expertise to find solutions, the uselessness of the remotes even when batteries are changed weekly etc. etc... And all this courtesy of the Xtra Package with Showtime/Starz channels which cost $167.00 (approximately) per month.

DIRECTV is a terrible service with horrible customer service. From billing to quality tv viewing, horrible (along with internet service) and unable to get reasonable answers to billing questions.

DirecTV does not look out for their long time customers. I would not refer this company to anyone! I have been with them for a long time now. Have lowered my plan to the lowest they have. Losing channels I watch and I'm still paying $103.00 a month. Every time I call to get a better rate I hear the same thing. "We are not offering anything right now." Horrible customer service! Dish is a much better cable provider and I can not wait to be able to switch!

This is the worst experience I have ever had. Being a military family and transitioning from one military installation to the next, we decided to price compare cable companies just to see if we could save some money for our cable bill. Long story short, after comparing companies we decided to go with DirecTV because they offered me such a great deal. I was so happy to be receiving a service that included the NFL Sunday Ticket, wireless receivers, cable with all the channels, phone and internet for $95 for two years; saving over $40 a month, at least that what the representative told me. I was very pleased that this new offer for new customers was saving us a lot of money.

February I cancelled my service with them. At the time I was due a refund of 126.00. 3 months and 3 phone calls later, I was informed I could only get my refund if I reactivated my service. That is extortion. I am in the process of filing a complaint with the FCC & BBB. I had them for years with not issues UNTIL they were bought out by AT&T. I urge everyone with similar issues to contact the FCC as well. If you have been lucky enough to have not been associated with them, good, STAY AWAY! BUYER BEWARE.

DirecTV employs liars and scam artists. When they pressure you to sign their 2 year contract, say they are giving you a gift card and other perks to get you to sign up. As soon as your service begins you start seeing additional charges that you did not sign up for. My cable bill is supposed to be $50 per month because I am the only on my account. Every month I have to fight them to keep their word and all of their smart ass employees just put you on hold and hang up. When this contract period is over I am moving to a much better user-friendly service. I don't need to be hassled when I pay my bill on time. I even sent a complaint to the head office but to no avail. Don't try them, they suck!!

I have been a DirecTV customer for nearly 10 years. Ever since the merger with AT&T contacting this company has been a nightmare. It's been nearly two years and still do not have online access to my account to pay a bill or remotely stream. First mistake was trying the U-Verse internet which basically didn't work past 10 pm. I cancelled my internet service within two weeks. In the meantime, the companies merged my billing and everything is now set up under AT&T -- the companies have never fixed the merged billing issue. Every month for two years I have spent hours on the phone with multiple phone reps and their supervisors. I feel like I have developed a mental health issue -- I always end up in tears -- this is too much stress and no one ever contacts me as promised or fixes the situation. DirecTV had a great reputation until the AT&T merger -- WHAT A MISTAKE!!!

Switch from Time Warner year ago and love directv you can tape more. No problem so far. The only thing negative is they have a lot of info commercials.

Where to begin. I originally signed up to receive a bundle and that was the beginning of this escapade. When DIRECTV was installed, the installation man came and installed one of four boxes. There was a bundle promotion for four boxes. There was terrible rain so the guy did not want to crawl under our house to install the other three boxes. Fine, no worries. I was directed to just called DIRECTV/AT&T when it stopped raining so much. Three months forward and multiple calls to both DIRECTV and AT&T, they both keep sending me to each other and nothing has been resolved, aside AT&T sent out a U-verse installation man, who informed me the ticket had been written incorrectly. So far, I have been paying for four boxes and am getting TV on just one.

We signed with DirecTV March of 2016, last month we got a bill for over $100 when our agreement clearly states that the locked in price of $63.63 will be what we would pay for month 1 through 12 as well as 13 through 24. This is the ONLY reason we decided to change from Dish to DirecTV because Dish had the promotion going that locked in a certain price only for months 1 through 12. It was because of this that we were discussing whether or not this would happen if we switched to DirecTV. We were assured it would not and that they could do a locked in price for 24 months. We are also customers of AT&T so that was supposed to be a discount as well since they merged. We signed the new customer sales order worksheet that states the month-by-month service breakdown. Everything was fine until the second year rolls around. We get a bill for $128, we had changed cards so I went online and paid the 68 we normally pay since the card had changed.

I got DIRECTV to cut cost and when they put the dish on my house the installer put it 4 1/2 ft off the ground in my driveway right where everyone walks, so I call as soon as I got home from work to tell them IT HAD TO BE MOVED. They did send 2 guys out to move it (even the new installer guys could not believe where it was install at).

Access to over 200 channels, but almost all have demonic, evil programming and feel it's not helping children to watch this crap. Should have more wholesome programming.

Company promised to upgrade me after I called to cancel my service. Told me that everything would be at no cost to me for my continued contract with them. Tech came out to install my dish. A week later I received 15-20 back to back phone calls from this company. Apparently the tech had scheduled me for another appointment to finish installing the dish. I was totally unaware of this appointment. I then spent the better part of nearly 2 weeks trying to contact them to reschedule. I was passed around to a few different customer service people, who didn't speak very good English, having to repeat my issue with each one. I was told that the customer service would have to pass my info on to a tech and that they would call me in 60 minutes to reschedule my appointment. They never called back. Finally, I was able to reschedule. Customer service was very rude.

I installed AT&T Direct under false pretenses by the salesperson, he promised savings on all TV, phone and internet. The savings on phone and internet he didn't come through with, the channels on the cable he said were going to be permanent are only good for 3 months. Now after 2 weeks of service the damn thing breaks down and they can't fix it for 3 days, yet they sent someone to install this system in at 10:30 pm, the day of purchase. I am extremely frustrated and disappointed in AT&T Direct. THE ONLY THING WORSE THAN THEIR PRODUCT IS THEIR SERVICE.

Don't do business with DirecTV. I cancelled my account after 3 years of service due to price hikes. Was told I'd receive boxes by 5/15/17 to return equipment and there'd be a credit to my credit card used for billing. I called 5/24, no boxes received to find the account not only wasn't cancelled, they took another payment too. I was told I'd get a call to confirm cancellation and my refund. Today Megan calls to confirm the wrong amount of refund. When I told her it was wrong, she insisted I just cancelled 5/24. Told her no, cancelled 5/2. After arguing with her and insisting she check again (this after she wanted me to call back) and call me, she did.

We purchased a home last year with a DirecTV Satellite Dish on the roof. I had the home inspected before closing. No mention was made of the Dish on the roof by the inspector. Not having used DirecTV before, I didn't realize that the Dish had become the property of the previous homeowner after installation by DirecTV. I learned after living in the house that it was originally mounted on a poor roof location for the structure of the house. The home is split level and they mounted the Dish on the roof over the window of the top living level. The final level, the attic, would have been a better mounting point. I called DirecTV to ask about removal because the wind was causing movement of the Dish and cracking of sheetrock plaster seams over the window. I had patched the cracks only to see them reoccur in a few weeks with spring winds. DirecTV let me know that they were not responsible for Dish removal.

Was told a certain price before installation, when installer came out to install and activate my account, I saw a huge difference in my online account. Was transferred around multiple times, lied to and account was never activated and they charged me for activation fee I never activated. DO NOT DO business with this company.

I had DirecTV for a year and everything was great until I moved. Since my I'm currently pregnant and family is getting bigger so I decided to add 2 extra DVRs at home. My partner and I called DirecTV to get an appointment to move our service to our new apartment and also to asked price for adding to extra TVs. When I called I the lady on the phone how much would be the total price adding the 2 TVs. She said it will be $7 extra per TV so my total was going to be around $73 a month. I asked her twice the same question since as I mentioned I'm pregnant and I didn't want to have any extra expenses. My first bill comes and it's for $112. I called customer service and I was on hold for an hour and nobody answer my called. I ended up paying because I was getting very stress out.

Long story, but short lesson. My wife and I have used DirecTV for about 3 years now. They started off okay but have really dropped in the last 6 month to a year. We have consistently been charged over our contract price (by 100-150%). Recently, our issue has been with being charged for equipment that we never received. We have been charged for 2 Mini Genies but do not have nor want them. They are $45 a piece/month, and we are also charged $14 for an additional television. My wife and I only own one television and have one receiver.

I am elderly and on a fixed income. I cannot afford some of the channels I like to watch. I had to drop three of my favorites because they were in another program package. I believe senior citizens should get a better rate especially since some of us don't care for many of the channels offered in the basic package. There should be a trade-off.

I'm so sick of DirecTV. They have continued to raise my rates over the years. They claim it's for better quality service. They have raised my bill $7-10. Three times over the last 1.5 years. That's over $300 a year that I'm paying due to their increases. Absolutely ridiculous.

I have had the worst experience of my life dealing with customer service of this company. They work off of a script and when I ask to speak to a supervisor, they just give me another general number to call and I have to start the whole process again. Over the last 2 weeks, I have spent a minimum of 4 hours on the phone trying to correct my bill.

I recently switched to DIRECTV/AT&T because they were offering a great deal. They came out and installed it and a few weeks later, I got a call from a person claiming to work for DIRECTV who wanted me to take pictures of all my TVs with the receiver info on the screens and email them to him so he could make sure they were not being "misused." I thought it was a strange request so I called DIRECTV customer service and the representative asked for the phone number the man had called from. I gave it to them and was placed on hold for a couple of minutes. I was then advised not to give the man any information because that phone number was not associated with DIRECTV and seemed to be a fraudulent call. They thanked me for reporting the incident.

Victim of bait and switch. I recently moved and chose to keep DIRECTV with the movers deal/package which gave a great offer of approx. $45 per month. After 3 installers, countless phone calls, the runaround, I had to explain my situation 8 different times after my bill was $288 and $109 per month. Classic bait and switch. Still dealing with these cheaters!!

I have never had a company to not receive TV because of weather and send me a bill for way more than I going to pay. Had no movies channels. Very unhappy because ATT is very good but their DirecTV sucks and I will not pay this bill. I'm on a fixed income and can not pay 88.00 for one month when I did not get anything other than basic cable!

I called to cancel my service because I had the base package which gave me about 125 shopping channels-most of them repeated over and over, a bunch of Spanish language channels - I speak English and French, local channels I can get with a regular antenna, and 2 channels I actually watched - Natgeo and the Science channel. The chat people transferred me to the "customer loyalty department". They reviewed my service and offered me an upgrade to "Select", with a $45.00 discount if I agreed to remain for one year.

I was promised a fixed contract price when my prior year contract expired. Each month I have to call DirecTV to get my bill corrected. It takes 45 minutes each month of explaining to the representative who never gets it. They have to bump it up to a supervisor and I have to explain the situation again. They fix the bill and assure me I will not have the problem again. This month I have the same problem and again the rep forwards me to the supervisor who has to call me back. Guess what she never calls me back. I am totally frustrated with the service, the lies told and the time wasted each month trying to correct the situation. Does DirecTV get it? Do they value customer loyalty? I'm ready to drop them. Things were so much better with U-verse.

I usually don't make bad reviews but after my experience with DIRECTV I can honestly say this the worse cable company EVER. Last year I tried to receive their cable service at my apartment. When the technician came out to my apartment they told me that I couldn't get the service because the location of my apartment. Ok that's absolutely no problem at all... They told me I'd receive a refund in 5 to 7 business days. For my total amount of 320.00... Not only DID I NOT get my refund, I'm not even using their service. I have waited almost 2 years for a refund. This is sad and horrible customer service.

If you live in a place with lots of rain (i.e. Louisiana or Florida), you will not get the service promised. My grandmother and mother signed up for DIRECTV for the two-year service required and the signal was no better than an aerial antenna. When they went to cancel DIRECTV, they had a $340 cancellation fee. Sure buy their plan if you don't mind going to a sports bar during a rainstorm to watch the game.

The piss poor customer service I have I have received over the last 5 months is beyond ridiculous. I was suppose to have DirecTV and AT&T U-Verse bundled back in February with free hook up and a combined charge of $90 per month. After nearly 5 months and numerous phone calls where I got the run around from 1 division to the other, hung up on (too many to count). They still are overcharging me and as well as charged me $100 for installation. It is very frustrating that they do not live up to their offers and their customer service doesn't have a clue to how to do business or transfer calls for that matter. I advise anyone thinking about getting them not to.

I used to have AT&T U-verse and you could simply search using letters "NBA" to find NBA games, playoffs, etc. that were upcoming. Nice. I expected DirecTV had even a puny, little amount of sophistication in searching for shows. DIRECTV DOES NOT INDEX PROGRAMMING so there is NO COMPLETE SEARCH CAPABILITY. POOR DESIGN as their systems do NOT support the pitched "SMART SEARCH" system. Too many other issues with their service but please ADD: "UNABLE TO FIND & RECORD SHOWS USING ANY SEARCH FUNCTION" to the list. I used to record a TON of wide ranging shows. NOW - essentially every recording is like pulling teeth. SERVICE SUCKS.

I haven't even been with DirecTV for a month and it's been a complete nightmare. 1) Appt. for set-up was scheduled for Fri. after 12. I get a call 9 am saying they are coming over in 20 minutes. I was not even home. 2) When the wind blows, it wipes out all the local channels. Have to continually re-set recordings, hoping you remember them all. 3) Recordings mysteriously stop recording, and you don't know it's happened until AFTER you missed your programs. 4) Audio skips all the time. 5) I told the manager that signed me up that I wanted the insurance. He did not give me the insurance. Once these people get your business at the local office they cut contact with you. The installer begged for a perfect rating when "they" called. I have 23 more months with these morons. It's a WASTE of money... Don't get DirecTV.

I ordered a DirecTV sports package which includes local sports games on the east coast, mainly NY Yankees. I get the channel as ordered and it works most of the time. When the sports game comes on, the channel gets blocked. I call customer service to find out why and was told I have to order a different sports package which is way more expensive than the regional package. I have to order MLB Extra which is way more. Their advertising for local sports channel is totally misleading and I plan to cancel service as soon as cable comes to my area.

Called DirecTV in response to a letter asking me to come back. Just called to see what they had to offer as far as program options. I thanked the agent for her time and said I would think about it. At that point she increased the offer from a $150 prepaid visa gift card to a $350 prepaid visa gift card. At that point I decided it was too good an offer to pass up. I reconfirmed with her several times and recorded the conversation just so there would be no claim down the road that this was not what she offered. Good thing I did.

3 times they got the work order wrong - simple - just want 3 TVs, 2 Genies (I wanted wireless, assumed "Genie" was wireless, customer service didn't ask). So tech showed up with Genies for wired installation, not for wireless. I was surprised he wasn't prepared and didn't carry extra equipment. He was able to set up the main TV, but we had to reschedule for the other 2. This was for a vacation rental, not my home - 30 miles away - just a little inconvenient! Next appt - they wrote the wrong work order - only for one "mini" Genie, not two. This time the tech was prepared, had two. But... DirecTV wouldn't let him install both, only one... can you believe that?!! They had to write up another work order, so we had to reschedule for a third time!

I got home from work and young men knocked on my door and told me about DIRECTV. I have the U-verse U300 package. He told me that I can get the DIRECTV Ultimate package and have ALL the movie channels I have with U-verse. I had everything installed today and it was a total nightmare. The installer was here for 7 hours. He was in my attic and put a hole in my ceiling that now has to be repaired. I turn on the TV and did not have the same movie channels.

DirecTV has the best HD service on the market. No one can touch it. If you watch any sporting event you can see a blade of grass growing. Other than that this company SUCKS. Just like most companies that are so big they forget how they got there. Service is all they offer. Nothing else. First 12 months are beautiful. After that your 2nd 12 months are a nightmare from hell.

Since day 1 I have had an awful experience with DirecTV. They have kept billing me for services I did not enroll in, I would call customer support, they would confirm changes made, and then I would get another bill the next month owing even more money. This is the second time I have called and the gentleman said they have record of when I called, but no record of changing the services or a payment made. This is all after the woman I spoke to the month prior confirmed the payment.

I've had DIRECTV for many years and they were great and very good price for the service. Within about last year or two noticed customer service was not very helpful with issues I have had with equipment and other problems my bill would go up and down for no reason. 3 different people telling me what my bill should be. All 3 different prices and charged for things I shouldn't be. I've noticed my bill was almost twice as much as I was playing before for the same service. I called customer service and asked them why. After being switched about a half dozen of times I finally got to someone that could give me answers. He let me know that when I first signed up I got a discount to get me in. After that your bill will start to go up a lot, he let me know even though I have been with the company for many years as I have.

I'm fed up with DirecTV and their shoddy equipment. We get a "loss signal" issue every time it snows (loss of signal prevents us from watching TV). AT&T has it down to a science as far as discouraging anyone to pursue customer service. Their automated start when trying to reach an agent is worse than waterboarding.

It has been a huge mistake switching to DirecTV. The guy I spoke to when ordering quoted me one price. I went through in detail the channels I wanted and did not want my bill to rise in a few months. He assured me that it wouldn't. And my bill is $100 more than the quoted! I've called many times and each call is at least 2 1/2 hours. I have spoken to so many people and they tell you what you want to hear, but nothing has ever been fixed. I was told that I would receive a $100 gift card, not! I was told that they would investigate and get back to me, again, not! I have been completely lied to by this company so they could falsely get my business. My contract cannot end soon enough!

We were talked into switching to DirecTV when we renewed our phones at AT&T. When we signed up with them, we were told we had 30 to change our minds, that they had the Smithsonian Channel on the package we requested, and that satellite was now more dependable. All untrue. We did not get Smithsonian, 6 days into the service it went out for a day due to a small snowfall, and when we called to cancel, they told us we had only 24 hours from the time we signed to change our minds. How would we have any idea within 24 hours how we felt about the company?

Back on Jan 12, 2017 I was calling about why I had to activate auto pay 3 times with DirecTV. I decided to cancel the service (Had no contract-Expired). Left the country but upon returning learned that for 4 months DirecTV had been taking out money for a service that's was no longer used. Called and talked to customer dept. They said, "With a renter in the house they could see a new service but the old service not canceled". They said this was strange because they would have asked because it's not the standard practice to have multiple service under different account names at same location. They agreed that I was due a reimbursement for those 4 month.

After being with a different phone company I switched to AT&T. They offered me a bundle deal with Directv of 50.00 and a work discount. Neither one did they stand behind and my service is horrible. As soon as my 2 year contract is up I'm going back to my old companies. I never asked for the bundle. They offered it and now will not stand behind their word.

I got DirecTV and agreed to 89$ per month. Was good for 3 months then boom up to 94$. I asked they said rates just changed. So ok I just wanted a heads up. Since then I have paid everything. Now they say I've missed months which is **. I have an account I pay from to prove it. These guys are money hungry crooks. Stay far away. You will lose your paychecks. They never say we messed up. Just sorry for the inconvenience. I asked the girl Donna, I think was her name. I asked would you be upset if you got these outrageous bills? She had no answer and went straight to sorry for the inconvenience. Bunch of college screw ups who can't say "I'm sorry we messed up." Complete jackassery.

DIRECTV has constructed a very unfriendly cancellation process. Telephone calls are the only way to cancel and the contact phone numbers do not connect you to a person who has knowledge and/or competence to close your account. On one occasion I was transferred to ATT who told me they could not cancel DIRECTV services. I called 4 times beginning with April 28th through May 15th and each time I was assured that a box would be shipped to me to return DVR equipment and that my account was closed. I never received the box or email confirmation that it was sent. I had changed my email address with the company online and with a representative and on the telephone several times.

Worst service imaginable! I did DirectTv only because AT&T was offering an Unlimited plan with the service. NOT WORTH IT. I was promised $40 a month for the length of my plan (1 year). I had moved midway, CHARGED TWICE for a total of $400 (Before and after the move), and because of that my plan was UPGRADED to $60 a month (2-year contract) without my knowledge. Two months later is was increased to $100 a month. When I called to cancel my account and hopefully get my money back I was told by one representative that I should have been billed ONLY $40/month, but then their supervisor came on and said that I signed for all of it, (**. Out of luck) and if I wanted to cancel I had to pay $20/month for the remainder of the contract, which I NEVER knew I had signed for.

Upon signing up for DirecTV I was promised a bundle, also a $200 visa card all in which I did not receive. I received cable with a ridiculous monthly bill that each month was different and more expensive than the first. Upon the third month I was billed once at the beginning of the month and another at the end the next billing cycle double the 1st day. I called to say I didn't receive wifi and was literally transferred a ton of times, and no help at all, it was a blame game, as Directv blamed AT&T and they blamed Directv for the mistake. Hrs on the phone. This went on for 2 months. After them taking money out of my account twice in one month, then I received a bill for more double the first months bill. Each time I called to cancel, they would send me to another person as each time the person would tell me they couldn't cancel, as I called the 1st day, in their policy you can cancel within 30 days. This is a lie because no one will allow you to.

I have had this service for two years, every month past the first year the price is raised. I started with a 49.99 payment and now the most basic of packages with no add-on is 79$ a month. When I called to cancel I found out that they had signed me up for another year contract because I moved even though they told me that this was not the case. I tried to cancel and they want to charge me a 100$ cancellation fee. When I became upset and asked to speak with a manager the customer service representative hung up on me. This is the worst service I have ever had in my life. Save yourself the trouble and DO NOT use them.

I purchased a DTV contract based upon the sales rep and reasonable rates. One year later, they doubled the monthly rate. When I called to find out why, they stated that it was on the bill indicating that it was a promotional price. Suprise!!! If you try to cancel. DTV has another play, they hit you with outrageous early termination fee. At the end of my contract, I wanted to make sure I got out of the contract. However, they have a policy where the customer must call to cancel ONE WEEK BEFORE THE CONTRACT ENDS. Otherwise, guess what, you're in for more pain. Very dishonest, unscrupulous, and greedy.

I work for a major hotel chain. We recently had a severe wind and rainstorm that unfortunately occurred on a weekend. I had several guests that were extremely upset with my service at the hotel, which will, unfortunately reflect back upon DirecTV since they gave me the run-around long enough to finally say that it was after hours and there was nothing they could do. DirecTV has very poor customer service and is unwilling to make the service calls that help to pay their bills. As soon as the contract is up with DirecTV, I will not renew. DirecTV does not seem to understand they are not the only satellite and cable company around. It's time for other individuals to help stand up against these giant corporations and shut them down since their only concern is for a dollar. I lost a lot of money and I'm ready to pass the losses onto DirecTV.

I recently called customer service to seek help as my remote wouldn't work (red light on). Customer service rep told me I'd have to pay $99.00 service fee or $49.00 for a new remote. He never suggested any help suggestions and became quite rude when I told him I just needed help getting the red light off the remote as I couldn't use it and I wasn't interested in paying $99.00 for a service fee. I pay $7.99 a month now for a service fee. Why would I pay more or $49.00 for a remote. I'm switching to Charter. Terrible customer service.

I cut the service two month ago after they kept ripping me off for two years contract. They were billing me different prices every month, charging more for no reason and refuse to answer any question about their billing. After cutting their service returning their equipment, they keep delaying to pay the credit. When I called they said they will issue in 4 days then received one bill charging me for another period from May 5 to 6-4 while I cut service in March and received the letter acknowledging that they received the last bill and they owe credit 109 dollar. Now they telling another story saying they only can refund the money after 40 days more and received bill for period I do not have their service. When I call they have people lying and professionally trained in deception. I do not know how to end this bad relation and keep them away from my life.

WOW!! I cannot believe the way DirecTV's customer service treats their customers. The service has been great but any calls to customer service do NOT get resolved. For instance my wife and I are still waiting for a $125 Gift Card promised in 6-8 weeks when we signed up. It's been 4 months and now they're trying to say my account doesn't qualify but the person yesterday said it was mailed out on the 10th of April! I won't begin to mention the overcharges and equipment issues.

When speaking with 2 different Representatives before making my decision to switch, I said, "Just to be clear, my bill will be $65 per month, PERIOD." I was assured by both that was correct. After running my credit report, I was told that I qualify for all the discounts and "ALL fees are waived." I get my bill, which was already prepaid on the credit card I had to give them, and there is a 35$ activation fee. I called to question it, and the guy on the other end, who I could barely understand, was explaining to me what an activation fee is... which completely annoyed me because I am not stupid!! When I explained what I was told by not 1 but 2 reps, he said he didn't know why I was told that.

I knew that DirecTV wouldn't activate a DVR to my account if it was leased or there was some other reason, so when I wanted to buy a spare DVR for our RV (the old one was packed by movers by mistake), I created a list of 7 compatible DVRs from eBay and called DirecTV to have them check each number. Six of the seven were leased, but one was owned and I had them confirm that it could be activated to my account. They verified this. I bought it off of eBay and when it arrived, I called them to activate it. They said that it could not be activated since the previous owner's account was delinquent. I told them that they had already looked up the number and confirmed that it could be activated. They said sorry, so I asked to speak to a manager.

I was a U-VERSE subscriber for many years but after the last increase without notice I might add I called to cancel, I was offered a deal with DIRECTV and accepted. BIG Mistake. I was lied to by the salesperson who told me that there would be that they (DIRECTV) had sorted out the interference from thunderstorms. Within 3 days a thunderstorm hit and we lost service, since that time 5 more thunderstorms and 5 more times loss of service. I was told my internet service speed would increase, again NO change. Do I regret not cancelling, boy do I. I'm now committed to two years of interference from storms and have to pay for it every month - how excited am I.

I was given a quote to switch to DirecTV and Internet and replace my Dish for $97.00 and receive higher speed internet and the same channels. So far nothing has been true and no one has called me in a week. I wanted the same channels with NFL and Big 10 and I did not even get ESPN. I received the Select program with very limited channels. The Choice Program has most of the channels I requested but it will cost me more money. The Installation Tech was very nice and I would recommend him.

My monthly bill had been $66.00 a month. After AT&T took over my bill gradually increased to $111.00 a month with no change whatsoever in programming. I had been a customer since 2001. I had called several times to confront them about my bill, but to no avail. After I called to cancel my service they wanted to discuss reducing my bill. I told them, "No chance". Later today another rep called me and wanted to talk about reducing my bill. I informed them it was too late and not to call me again. DIRECTV is a financial rip off.

I contacted DIRECTV in the beginning of April to cancel my service. I, like a lot of the reviews I am reading was tired of EVERY single month having billing disputes. At this time the customer service person just said, "Bye and sorry to see you go." They would ship me the box/labels to return my receivers. For a couple of weeks after this I kept getting calls from them begging me to come back. Finally one of the girls did get my attention by offering a pretty good package with a promise of the same billing per month and money off if I would do auto pay. Little did I know that was my mistake right there.

Runaround until you owe more - I have been with DirecTV for 7 Years and 6 moves. I have been double charged on bills, UFC fights etc. Been late on a few bills but nothing major during my time with them. My 2nd move from LA to Coalinga, Calif cost me $499 for new equipment. Although the apt already had a satellite. 1 year later I moved again with no issue except I was offered a bundle deal along with ATT wifi. I agreed which gave me a new account. And now appears I'm a new customer. 6 months later January 2017 I need to move again, so I call customer service and ask for move of service.

I signed up for DirecTV and everything went smooth. I had a question, so I called back. I got a representative from AT&T and she tried to get me to purchase a tablet. I advised her I really didn't need a tablet because I already had two that I never used. She told me that if I got the tablet I could keep my DirecTV at the promotional price for two years instead of one and on top of that I would get a $200 gift card on top of the $100 one I got for DirecTV. I even asked her 3 times if I would get a second gift card and she swore to me yes I would. Well since then I have contacted AT&T during the last month-and-a-half several times and no one seems to know anything at all about this second gift card. When I call them they say "Well you need to talk to DirecTV. It was one of their representatives." When I talk to DirecTV they tell me "You need to talk to AT&T. It was one of their representatives."

I have never had as bad of an experience with any company as I have DirecTV. I signed up for an account for an agreed upon price to watch sports and local sports. When the technician came out and installed everything, we didn't even have ESPN included. When he had us call customer service, we were told that if we were quoted that price for the particular package, she would change the account to reflect that package for the quoted price.

I was happy with Comcast except for their increased pricing. When I went to the ATT store for a new phone, they told me about DIRECTV, how great it was, better prices and a $100.00 gift card if I signed up. I signed up but did not receive the card. When I called DIRECTV, I was told the offer expired and they would not send me the card. And because of the two-year contract, I'm obligated to pay $400 to get out of the contract. In my opinion, not a good company. Buyers beware - The gift card is a hoax! When my contract is up, I will be done with this company. Back to Comcast!

I sold my home and moved and took me over an hour to discontinue my service after I spoke to 3 different rude people who never explained to me about the early contract cancellation fee. Two days after canceling I get a huge bill and a call to come back. Again spend lots of time talking to rude staff who basically told me even if I stay with them when I get in my new home it will still cost me almost as much as the cancellation fee. Do not waste your time with DirecTV as you will spend many many minutes on the phone getting passed from one rude person to another with no resolution. They honestly do not care about the customer.

On 05/01/17, I called and spoke with Devon with DirecTV Customer Service to explain my debit card had been compromised while in New York which would subsequently result in denial of the 05/02/17 payment utilizing that particular card. In an effort to ensure payment was made on time, I provided a new card number. On 05/09/17 (today's date), I received a past due notice requiring immediate payment. Today, I made the payment by phone using the card I had given Devon on 05/02/17.

I spent 6 hours trying to figure out why they sent me a Visa with 56.80 on it then the next day they wanted it back. When I had already cancel them. So I asked them why. This young dumb woman said they sent it as a refund on return equipment. So then I ask them, "What's the 56.80 for that you claim I owe you." She said it was for CenturyLink. I ask how does both these amounts for 2 different things come to the same amount. I told her not in a lifetime those odds would happen. So she said she would fix it. What she did was resign me up for 2 years and said she took care of the bill problem. So then I had to call back, the next lady, after I told her to stop the lies. Said she was crediting my account 117.25. That's when I knew I was being set up to take up the wrong way.

It's horrible. As soon as I can I will be switching back to Bright House/Spectrum. I can't believe that because my apartments are having the roof rebuilt because of leaks that I have to pay money for them to come and fix the location of my antenna. I'm beyond mad and truly disappointed. I pay my bill and I think they need to research how to handle situation as other companies handle it!!! Can't wait to switch companies!!! It's your job to make sure that your customers are comfortable with their services. Do some competition research on customer service and cable TV hook up and taking of problems and connections!!!

We switched to AT&T/DirecTV only for the Internet and the "floor specialist" sales person that day who boasted about being a floor specialist... guaranteed us the following: 1 year contract, free movie channels for 90 days, no installation fee, wireless service that he went on and in about how awesome it is... "Attach the dig anywhere" he said. "Even a tree, as long as 100 feet from house you are good to go" - he upgraded us to the entertainment package that's only $5 more a month and gave us Internet Security for 30 days for only 2.99! Wow awesome right? So fine let's get TV (we do not have TV and have not for 3 years as we are sports family in travel hockey/soccer and really have not that much time) but let's do it, it's only $40 more and we will get hockey. Ok. NO, NO, NO. THEY LIE TO YOU TO JUST GET IT IN YOUR HOUSE AND THEN LIE MORE WHEN YOU CALL TO SAY WHAT'S UP?

I had to make a change in my household budget. My DirecTV bill and AT&T internet bill didn't fit unless I could negotiate some new plan to make it fit. I spoke with Anna from the Arizona Dept. and she (**) was able to offer me a package that fit my budget perfectly! No need to change cable companies. I admit I asked her for her name, employee number just to make sure I knew who to complain to, but I got the opposite! A person who worked with me. Give "Anna from the Arizona Dept." Kudos from a very satisfied customer.

Beware of this company. We were sent to collection agency for a person with my husband's name. When I tried to resolve the issue, I was transferred to 12 different departments with no resolution. I was informed my account had a zero balance but they could not tell me why I was sent to collections. This company needs serious customer service intervention. Don't even consider them for your needs.

We chose DirecTV as our primary television provider after relocating, in order to get local sports in our old city. Simple reason, and we had no prior experience with the service or company. The satellite dish was set up on our patio fence in March, and we thought nothing of it. A few months later, our TV started giving repeated errors on channels and we couldn't figure out the pattern; it wasn't the weather, or popularity of show. These errors led to no visual at all or very lagging, like a 2004 video constantly buffering. I had it when it interrupted all of the 2016 Olympic coverage, and had a tech take a look, after we already reset the box with a customer service rep over the phone, and another tech had skipped an appointment.

DirecTV has the worst customer service I have ever encountered. This company is giving me the runaround for my refund. I subscribed with DirecTV on April 20 but the next day changed my mind after I talked to some people who all said DirecTV was the worst. I cancelled my installation and they said I would be refunded the $19.95 I paid upfront in 7-10 days. I waited. After the 10th day I called. They said they would send an email to escalate the refund to the refund department. I waited again. Nothing. I called again on May 4. Now they say that because I used a prepaid card it takes even longer and have no idea how long it will take before I receive my refund. I called again on May 8, to check on the response for the email sent to escalate my refund and there was no response from the refund department. This company is absolutely worthless. I am advising anyone I come in contact with to not do ANY kind of business with DirecTV ever.

Anyone out there considering DIRECTV I am warning you not to do it. I wish someone had warned me. I purchased DIRECTV while shopping at Walmart, against my better judgment. I had DIRECTV years ago and the connection was always going out, the sales person told me that all of that was repaired and upgraded. NOT TRUE not only is the signal lost during bad weather, the signal goes out on clear sunny day. I really thought AT&T would make it better. They only care about keeping you locked into that 2-year contract.

Merger with AT&T produced people who no longer care - I started with DIRECTV 4 or 5 years ago starting at $20 per month. Each year, my bill increased and the final bill was $211. On top of that, I missed paying the bill and they disconnected. I paid with my credit card (on file) and restored service the same day. They have a new charge of $35 to restore service and refuse to waive it due to policy -- regardless of the fact that we've been a customer for the majority of the years from 1997 until now. When I asked to disconnect, neither the first agent or the agent who processed the disconnect offered any alternatives --- and I was not rude. I even asked why they didn't pitch me something to keep me as a customer. "I don't feel like arguing with you," replied the agent.

Their business model is that they initially charge you $100 (Or whatever) and then increase that amount systematically in the range of 30% and then 50% within a 12-18 month period. Dishonest. They charge you for each TV, "Advanced equipment repair" and "Maintenance package" etc. These guys are the used car lot or furniture rental place next to the military base that we warned our Marines to stay out of because they rip you off. If you have an option, don't do business with them. Increased costs via 1,000 cuts.

Horrible customer service. On 02/26/16, at 4:30 pm (order #**), I called responding to an email from DirecTV & United Mileage Plus offering a discounted rate, totaling $63.92 per month for the first 12 months. When I spoke to the salesman, James, he stated all I had to do is call back after one year and request my "second year discount", which he assured me would keep my bill just about the same price for months 12-24 (within a few dollars, I believe he told me). He also offered me a $100 DirecTV Visa Reward Gift Card for signing up using a special offer through my United Mileage Plus program.

The only reason I got AT&T's DTV was because cable was getting expensive and the explanations from DTV seemed to indicate I would be saving money for 2 years. DTV agents explained that my bill would be $25.00 a month. I just received my first bill after 9 days since installation and it is $60 +tax?? AT&T's DTV is deceptive because they do not clearly and in good faith publish the cost of their services. After reading the various reviews and my case as a reference, I am 100% certain that there is no DTV customer who has received a 100% revelation of what their cost would be and it turned out to be so. I got rid of a wonderful long-time cable service based on a deception and now I'm bound by a 2 yr contract that has actually raised my cost and that will probably end up costing me much more due to its deceptiveness.

I was a DirecTV customer years ago and canceled the service because the reception was terrible on any rainy days or when the wind was blowing. I want to start out by telling everybody that DirecTV called me to start this whole experience. They called me and asked if I was interested in changing over to DirecTV from Cox Communications which is our local cable company. They ran my credit score and saw I had excellent credit so they proceeded to tell me that they could give me all the same channels as well as the internet service for $80 a month and free installation. I asked about the reception problems and was told those problems were resolved. Right now I am paying almost $300 a month for both services from Cox.

When they came to put the DirecTV in at our house they just put the dish on the ground with water buckets on it and said that they would be back to hang it. I have talked with many different customer services to get the issue resolved and took off work early to meet with them to get it hung correctly. They have either showed up and said they cannot do it or the person shows up and says they can't do anything until someone else shows up and I have to explain this to them every time. It is now May and I have gotten nowhere. And they decided to not show up again. The customer service doesn't know anything about the technician side to communicate correctly or understand the problem.

I cannot order movies via remote or text. I spent 45 minutes on the phone with tech support for them to tell me, "Sorry we can't help you." So I just now tried and the girl I talked to would not connect me to a supervisor. So, I will be leaving DirecTV this week. Just thought you would like to know why.

Save your money and RUN!!! This company messed up BIG time when it was time to close my account and instead of closing it on the date promise 3 months later I am finding out THE ACCOUNT IS STILL OPEN!!! And when I call in to get the situation fixed they say, "Ok. A case manager will call you back..." That is fine... 2 days later I get a voicemail that I can't even understand much less make out a call back number so I have to call customer service AGAIN! Only to be told, "Oh well since you missed the call there is nothing else that can be done and we can no longer help you." WHAT THE...

I recently switched to DirecTV for cable and internet services. While talking to the sales rep I asked if the price they were offering was going to change after the first year. I was assured by the sales rep that it would not. This was a Lie because after a year it double. Also while on the phone with the sales rep I asked multiple times if this was a contract. Again I was lied to and I was told this was not a contract.

I would not recommend DirecTV to anybody. The sales people lie to the customers to get the sale and then when they come out to install it they stick it in the valley of the roof where when it rains now it's going to flood the satellite. There's no good channels on the packages and all they do is lie to customer so I do not recommend it.

We've signed up for DirecTV because they promised us that DirecTV have a great service & signals. Why didn't they tell the truth about poor signals? Because they didn't want us to know. Every single time when there's a storm or rain, we lost all TV signals and don't even know what's going to happen. How do you prepare for tornado or severe weather warnings when you can't even watch the news. Not just that, when we signed up, they promised us that we were going to get a $200 Walmart gift card. Unfortunately, we only got a $100 gift card instead. In addition, they upgraded extra channels to the original package that we've signed up for without our knowledge & we didn't find out until we saw the statement. VERY DISAPPOINTED for the service!

I have been a loyal DirecTV customer since it first started in my town in 1999. They recently merged with AT&T phone and Internet service. I thought I would save money and sign up for Internet through ATT because I had good service from their affiliate DirecTV. My gripe is that they ran a hard credit check on me. Although I have always paid my DTV bill before it was due or on time they would not accept this as proof that I would pay my bills to them. I am very proud of my good credit and excellent credit score. I told them not to run it but of course they did and my score went down forty points. I have to trust them to give me good service but they don't trust me after all these years to pay my bill. This is NOT good customer service.

First off, I was told extra receivers were free when I signed up. Not true. I get signal loss all of the time. Even on a clear day. Sometimes the signal is fine and sometimes it just goes. If there is bad weather don't plan on coming to watch a movie. No signal. Waiting for your sporting event to come on, hoping you will get signal that day. Of course they want to keep you on contract to keep low pricing. If not it is VERY expensive, almost double.

Bill never stays the same. Nothing on my end changes and if channels are deleted it does not lower bill. You get a different story from each individual operators. The most recent complaint is that my contract was close to being at the 2 year mark. I had to move from Michigan to Colorado and saw the Moving Made Easy ads so I took the equipment with me and put a short hold on my account. When I got my first bill it was outrageous so I called to cancel my service not knowing at all that when you move with DirecTV you're automatically signed up for another 2 YEAR CONTRACT!!! There is nowhere saying that and also they won't tell you until it's too late and service is running at your new place of residence.

The only thing I have to say is that I would call often and ask if there were any promotions I could get. Towards the end they were very few and far between. Now that I'm gone you guys want to offer me the moon. Just don't understand why you couldn't give that to me while I were still a customer.

Promised a 24 month contract with no price increase. Got it when I got my AT&T phone. AT&T verified that I was told it was a 24 month no price increase contract. I went to AT&T and they called DirecTV, but DirecTV said there was nothing they could do. Awful customer service and they lie to you. My bill went from $66.00 a month to $120.00. Got until December of this year and then I am gone!!!

My father fell on rough times and had to move in with me for 3 years. Prior to that he had DirecTV at his place and fell behind on payments. One day before DirecTV was to come out for installation at my address they called and stated that my father owed them money and use to live at my address so they would not provide me with service. I stated my 71-yr old father never had service at my address and he hasn't lived with me for over 3 years. It didn't matter. They said in order for me to receive service my father would have to pay his balance due. I politely told them that what they were doing didn't make any sense and to stick their service where the sun don't shine!

They have the worst equipment - 2 of my 4 receivers broke within 6 months. When I replaced the first one I asked how to return the broken receiver and was informed I did not need to. Two months later they charged me $125 for the receiver I did not return. I was too busy for one of their typical 4 hr phone calls so I just ate it. Then another receiver broke. I just took it off and put it on antenna and started marking off the days on the calendar until my contract would expire. People do not have time for these marathon phone calls and they bank on that.

DirecTV advertised receiving a $25 VISA Reward card after signing up and having service installed. Upon trying to claim my reward card, I was told that there was no such promotion. I received an email from DirecTV about the promotion, again was told there is no such thing and there is nothing they can do. I've attached a copy of my email below. I would like to warn everyone else about the potential lie.

This company sucks when it comes to billing and communication. I discontinued the premium channels and still 4 months later I am still being billed. Absolutely do not like this company for my satellite services. I will be discontinuing my services asap!

I have been a DirecTV customer for the last year and a half. For the first year I was using the auto bill service. During that time frame I was never sent a monthly statement, which should have been sent to my email account. I contacted DirecTV no explanation was given. Five months later, May of 2017, I'm now using the paperless billing option and still have not received an statement/ebill. I have to continually go into my DirecTV account, check my statement and pay my bill. I read the DirecTV customer agreement and noticed a section that stated I will be sent a statement/ebill each month for the term of the contract. I'm in the process of getting out of my contract with DirecTV. DirecTV violated the Customer Agreement by not sending out monthly statements.

3 months ago I switched the account from my mother-in-law's name because she moved out and put account into my name. It was suppose to be the bundle with the phone internet and cable. After a month passes by my mother in law received a bill from AT&T saying she owes money so my mother in law calls them and talk to a representative and told them that she doesn't live at address, that the bills are not in her name anymore, that they are under her son-in-law's name now. So they said, "Okay disregard the bill" and everything was suppose to be fine.

I called the customer service number listed on the DirecTV website: 888 604 0787 to ask about hardware I may want for my system. The woman I spoke with had access to my account information. Part way thru the call she began to try to sell me insurance for the equipment I already have. For a one-time payment of $99 I would have insurance for my equipment. I told her I didn't want that and did want to talk about hardware I needed. She was very persistent in her sales pitch and told me she is not connected with DirecTV. She insisted I misdialed the number. I don't think so. But guess what... There are several DirecTV websites and they all have different customer service numbers listed on them. What the hell?

I was promised a $100.00 Visa card after I paid my first statement. I called after 3 months of not receiving the card. The woman stated they sent it to me and they also sent a letter afterwards that it expired. I informed her that I did not get it and if it had expired you know I did not use it. She basically told me not her problem. I have talked to other's that stated they had done the same to them. I will be cancelling my contract when the time is up. They also made me give them over a $100.00 to start my installation because the guy could not figure out how to do installation with cable and had to do it wireless. So they are basically liars.

Being a customer with DirecTV since 2005, I am sad to express my extreme disappointment in the customer service for the past 2 years. Now, begging and pleading to get out of our contract, and fed up to no longer care if we break our contract - though they already broke their end. Everything from taking large unauthorized transactions out of our account, failure to fix service, promising gift cards to use toward the bill but never receiving them and being told I was ineligible and the person was wrong, and even being hung up on because I wanted to speak to a manager. IN MY OPINION, DirecTV has gone to complete ** in every aspect in the recent years. Service continually gets worse. I don't recommend them at all. I seriously imagine you will have better luck with ANY other service provider.

4 days ago contacted DirecTV about a problem I was having. Was told equipment was in need of updating. Have been customer since 2002 and they could change my program package. Then asked what if it didn't work, was told don't worry had 30 days to change back. Well behold. Was missing a channel that my Wife normally watched. Called them and was told can't help me. Only could get that channel if I changed packages, but then would lose other channels. Then said though they recorded the phone call that I MADE 4 DAYS EARLIER THEY SAID CAN'T LOOK BACK AT THAT. Lies.

I have to say DirectTV really needs to focus, correct and improve their so-called customer service. I have Spectrum at the moment and cannot stand the awful, crappy DVR product they provide. It is unbearable! I figured I had DirectTV at my house in San Francisco and the house before that in Hollywood Hills, so getting DTV should not be an issue. I recall having a normal DVR that functioned normally and at an adequate speed. I figured I didn't issues with DTV service back then, it shouldn't be an issue this time either. Man, was I wrong! I could tell from the get go, DTV was not a company to do business with.

I was told I was getting my 5 TVs with the silver package for 82 a month. After they left we realized we were not able to watch all our TVs at once. I was never told this or I would never signed. I called to cancel the service and was put on hold for a hour (like every time I've called) so I hung up. Called from work the next day waited my hour hold time and they said I had to pay a $400 fee but since they were not honest about all of them working they gave me a new mother box and recorded us agreeing to this saying my price would stay the same now on. If the other TVs don't work and they overcharged me ever since and now they conveniently can't give me a copy of our recorded agreement.

This service sucks. Every time it rains our signal gets lost. No TV, which is very Critical in Oklahoma during tornado season. It's been storming the last 2 days and I've only minimal service. When I signed up for the 2-year contract I expected a service 100% of the time not 70 or even 80. They told me the technology had improved from 10 years ago when I had it and I wouldn't see these issues. No change. They flat lied to me just to get a paying sucker tied to a contract. If they are so proud of their service, reimburse my account for the down time I don't have a service I'm paying for. It's like making car payments on a car you can't drive. I would never suggest this to anyone.

Several weeks ago the receiver box for my DIRECTV went out. During the night all the lights were flashing. When I could not shut it off with the remote so I unplugged it. The next day I plugged it in and sparks flew. The box quickly got very hot to the touch. I unplugged it and figured I would call for repairs when I am on vacation from work as you normally have to be available all day. Yesterday I called and was passed around for 22 minutes. When I finally got someone that I thought understood English, he said that someone would call in 24 hours and they would pre-charge my account $25.00. 24 hours later no phone call. Today I called again and was passed around.

We switched to DirecTV on January and every other week we have issue on the remote control. We are able to change channel and everything except that volume wouldn't adjust. We called customer service and instructed to reset/reboot the box which would work sometimes and sometimes not. It is both disappointing and very stressful. They refused to change to box or remote and suggested to send us technician to come and check the connection and dish which would cost us $99. We I can't afford to pay $99 for a one-time service for crappy cable service.

I got service end September 2016. I was solicited thru The Walmart store. Which they will tell you whatever you want to hear. As I was told I would receive my 200.00 Walmart Gift card in 6-8 weeks after service is installed... I was this again in Dec 2016 Feb 2017. To this date, I have yet to get the gift card and I don't even want to talk about the service and freezing and install issues. But I can't wait for my contract to be up so I can get away from these liars. I am the only one that opens the mail so I know I have not gotten it. This company is awful and I am sick of the lies. Just send the gift card or let me out of the contract since you're not able to hold up your end of the agreement. You have till June then I am looking for a class action lawsuit and for the frustration of dealing with this. I am sure I am not the only one.

I called on 3/14/17 to cancel services because my contract plan expired on 4/4/17. I got married and my husband also has the service. Six weeks later I have contacted them four to five times asking why they haven't shipped the empty boxes and to stop billing me. The excuses are endless with this company and I can't wait for my husband's plan to expire so we can switch to a better company. How incompetent is this company? How do they stay in business??? Do NOT sign a contract with DirecTV because they will extend it after you try to cancel.

Overall I think the service is good, minus the top secret billing procedures. I cannot understand how with every other agency our AutoPay works great, but randomly with DirecTV. Despite our monthly bill being 71 dollars a month, we get hit with a 213$ bill. So I'm assuming that's three months of service, but when we call... BAM. There's no reason! Just a weird apology and it happens again. We have a busy life, with babies, and kids, and I think perhaps DirecTV has a secret handshake agreement with my husband's ex, but they are seriously on the same passive aggressive tactics meant to cause secret fights in our marriage while wreaking havoc on our checking account. DirecTV why must you be the bane of our existence.

The sell of the service was wrong, the installation was never done completely, the customer service of the agents was bad and rude. My home accepted DirecTV as a cheaper service for TV. On April 20th the service was supposed to be installed. The installer arrived at 2:53 pm to do the installation. He was unable to finish it. He returned on April 21, 2017 at 11:00 am. Once he completed the service he told me that we would not be able to watch all our TV at once. I explained to him that that would not work for this household and that the sales representative knew how many TV's we would be connecting.

We have had DirecTV for some time and "bundled" it with our phone bill to save money. I noticed the end of February that DirecTV was charging us 34.99 for a hockey package we never ordered. I called up and spoke to someone and she said she had stopped it and would refund us for the months we were charged. Jump to April. Never saw any refund so I called again and was AGAIN told they would stop the charge (no one followed through in Feb and didn't even document that call), and she would refund our account for two months even though we had been charged for four.

My roommate had DirecTV service when I moved in. The contract was in his name. When he moved out I got my own TV service. While living with my roommate several times I paid for DirecTV with my debit card. I guess my ex-roommate let his DirecTV service lapse. Three (3) months after he left DirecTV charged my account $199.38. Again I never had a contract with DirecTV. When I first called DirecTV they acknowledged the mistake and gave me a resolution #. A week later I called DirecTV and they said there was nothing they could do??? So far I have spent over 1 1/2 hours on the phone with DirecTV. All they give you is a runaround. Also when we had if there was a hint of rain - no service. Very bad company.

I signed up for DirecTV based on the following guarantees: I would receive all the channels I had in my Uverse 450 package, plus the EPIX channels, plus price would remain the same for 24 months, plus I had 15 days to cancel if I didn't like it. After one week I realized I didn't have all the channels, so I called. That was when I found out that none of what they told me was true. Some of the Uverse 450 channels as well as the EPIX channels were not available at all, and the premium channels were only going to be provided for 90 days.

I have arranged to sign up with the above company but decided to look at the reviews and I am horrified and will cancel immediately. The installation was for three weeks from now and I hope there will not be a problem as they indicated there would not be. I met up with two salesmen at Walmart. Actually was waylaid by them and they talked fast and it sounded good and before I knew it I was going to have a new service. My present company had raised their rates tremendously and I needed a change but I do not think this should be the change. Will probably stay where I am and see what else I can do as this sounds horrifying. Any advice for me if you have had to cancel before installation and had problems?

DirecTV is seriously a joke, I do not recommend this company to anyone! I rather sit on the couch and stare at the wall then give these people my money. It has been nothing but problems with this company since I've started with them. Save yourself the trouble and headache and honestly just stay far away from this company! They have no idea what they are doing. Best part is when it came time to move and disconnect with this company, they gave me nothing but problems and hidden fees. Everyone stay away! The customer service sucks too.

When I signed up for DirecTV I was told my bill would be $39.99 plus taxed in my area. That I would be getting a $200.00 gift card for starting services today. I asked if I would be able to watch minor league baseball. He said of course. I repeated all the things that were promised to me. The sales person also repeated I would get a $200.00 gift cards, minor league baseball and my bill would be 39.99 plus taxes in my area. A week later my discover card was charged $64.00 no minor league and will not be getting a $200.00 gift card. I have called DirecTV daily with the same lies. The supervisor told me in order to get what was promised I would have to get a attorney. WTF. DIRECTV ARE LIARS. DO NOT GET DIRECTV. Not one customer rep can or will help me. LISTEN TO THE Calls that are RECORDED for QUALITY.

I had DirecTV 6 years ago and had a good relationship until the contract was over and they refused to offer any deal unless I left and came back as a new customer. So I did and when I did in 2017 things changed!! Could not fix a freezing picture and after 6 mos. I as well as them agreed to end our assoc. with each other. End of story, OH NO. They billed me again and then after 2 months sent me an e-mail bill for a -$61.00 then after 2 more months I rec'd a bill for $14.00 that was for a pay per view when I first got service and they forgot to bill me. So when I ask about the credit they said it's not a credit to me it has something to do with ending the contract. None of this made sense and the person I was dealing with was not very informative and was very confusing. I told her that DirecTV was never to contact me in any way at all ever. I don't feel this is over yet, worst company I have ever dealt with. Poor service and poor customer relations.

I have had directv for 5 months. We recently started having problems with a reception on 1 channel, then 2 and in a week 4 channels that we pay for cannot be watched. I called customer service and was informed that THEIR dish was failing and It will cost $99 to send a tech out or I could enroll in their maintenance plan @$7.99 per month. I feel that since THEIR dish is faulty I shouldn't have to pay. The agent said that we will start to lose more and more channels due to the defective dish.

1. Switched from Time Warner to DIRECTV and was suppose to receive a VISA gift card for the promotion Within the first 6 weeks. It has been 4 months and yet to receive. Called numerous times, but still have not received. Keep getting the same comment, you should receive next week. 2. Quality of programming has been absolutely terrible. Unable to watch recorded movies and the On Demand feature never works properly. Called numerous times as well and they keep blaming my internet service provider which I have since upgraded my internet speed and replaced the modem and routers, but problems still happen. 3. Customer service is worthless and very rude. Have not had one positive experience where they fixed anything. If it were not for the two-year contract I would have dropped the first week based on service received. By far the worst company to deal with.

They are very rude, and I would never recommend them to anyone. When I left their service, they sent me small box to send back my equipment. The box was too small as they had given a big old receiver. I made several calls to get a larger box, and they said to send the 2 back as the old was no longer used which I did in Dec 2016. I was prepaid and my bill was paid every month. After that I received many offers to come back. Now in April I have received a bill from a collection agency saying I owe $41.99. When I called them they said I had ordered a Football game in Jan of 2016. I tried to tell them I am 81 and hate football, and why didn't they send me a bill, so I could have check this out. My Credit is very good. They informed me they don't send a bill until the box comes back. My family think they are taking advantage of a senior. I am so angry and well fight it.

I was told I would receive a $200 rewards Visa card within 4 to 6 weeks after signing up. It has been 4 months and I have received nothing. If you call they say they have no record of it and can do nothing about it. They are such liars. I will never recommend DirecTV to anyone not even my worst enemy!!! If you try to record shows they don't record half the time even though they're set the record you get nothing. If you want to rewind you can't get it to stop. It's just ridiculous but they sure don't have any trouble taking the money out of my account. Beware!!!

First, we are paying for regional sports channels, listed as separate charges, even though we don't want that feature. When we called to question, either the person could not or would not understand the language and relentlessly tried to sell new packages, ignoring our repeated objections. In another call, after maybe the sixth time we had told her the purpose of our call and told her we didn't want to buy any addition to our plan. She told us she would need to transfer us to a different department. We will not add receipt which would be our bill. We will try to find a different services.

I cancel service with still 20 days left of service and payment made in advanced. Directv removed channels that I have been watching for the past 20 years. When I call they gave me a excuse that they had changed the Choice package and those channels were no longer available in my Choice package. Even sports channels that I had paid in advance they removed. Such sore losers. What they just did made my decision to go back to Cox and especially the savings of $100 per month with more channels and high speed internet more acceptable. Also, I call them 3 months ago to complain about the prices and they said they could not reduce the bill. When I finally call to cancel, they were willing to match Cox Cable offer of $100 less per month. I was even more upset. I could had been saving $100 per month if I had call just to cancelled.

I was promised 25.00 month service for 2 years, 200.00 visa card and unlimited data on my ATT bill. After I agreed and after installation I called regarding when to expect my card. They stated 6, 8 weeks. I then called back several days later asking why my bill is 58.00 after only having 14 days. That's when I was informed I was not eligible for the card debt or 25.00 per month. My bill is 50.00 per month. They stated they sent me a email confirmation which I never received so I never confirmed it. But I am still in a 2 year contract. I agreed to the contract I was originally told, not to the one they changed on their own without my consent. This is fraud.

I signed up for a year because I was on a lease. They told me it was okay because they understand I am a student and I am not living permanently in this town. They locked me on a two-year contract and charged me a disconnect fee. Upsetting and a total ripoff. Don't do it!! Big mistake.

When considering switching over from Xfinity, I was assured by 2 different sales people that contacted me at Costco, that I would be able to get the channels I desired for considerably less money! So, I agreed to make the switch. Within a day of being set up with DirecTV, I discovered that 2 of the 3 channels I had specifically said we wanted were not included in my pkg as promised!!! And for $30.00 more, I could get 2 of these channels, but then would lose the 3rd one that we wanted... but if I upgraded to the Premier, I could get all of them. I did NOT want the Premier!! Talk about a bait and switch operation.

I am constantly having my programs stopped or having to rewind to the beginning when I am half way through. There seems to be an issue with all showings. So frustrating!! Why do the programs freeze? Why can you not rewind to where you left off? You have to go through playback to the beginning and then forward till you find your place. It's not occasionally it's often!!! Fix your problems, we are charged enough for cable as is, we should be able to enjoy without constant interruption and frustration!!!

I would not recommend DirecTV to anyone. When I first signed up for DirecTV, I was excited because I thought it was a good deal; this especially once I was told I would get a $200 rebate Visa card once I signed on. My rate was only $55 per month but of course you have to have a 2 year contract. I tried several times to sign onto site to get my $200 gift card to no avail.

I signed up in January for a two year package at $50 for DirecTV. Now they have changed that in the latest bill. If DirecTV was comparable to my old Dish, I wouldn't have a problem with the extra charge this month but it is not. Do not go to this package.

I have been with DirecTV for 6 years. It was good up until now. They recently put me on a new 2 year contract for adding a coupon to my account. Shortly thereafter, my programming completely stopped. After calling and being tossed around to four different foreign service reps they told me I'd have to pay $99 fee for someone to come out. Since when? So now I have to pay for nonservice as well? OK so, it's either pay for a tech to come out every time they purposely cut your service or $200 to say good riddance. Bye bye DirecTV. Best $200 I've spent. They got me this time, but next month I'll be saving money with my new uninterrupted, noncontract cable service!

DirecTV is a joke. It worked great at first but through the years I've been through 4 boxes and my on demand never works but if you're lucky it might work once a month and all day long shows lag!!! Why did the government take away free tv just to make us pay for a new hd tv and a box and a monthly costly plan just to have nothing but headaches with DIRECTV EVERYDAY?? What am I paying for? I WANT MY OLD FREE TV BACK WITH UP TO DATE SHOWS!!!

I have been a loyal customer for 12 years. I am frustrated beyond words and DirecTV is very close to losing my business. My landlady and I both have the same address. My house is the small house behind hers, often referred to as the “rear” or “guest” house. Another complication is the fact that we both have the same last name but are not related. I moved to Dallas a year ago and decided to keep DirecTV. I was tempted to switch to Charter because the pricing was much more competitive but agreed to stay, primarily because of the NFL Sunday Ticket package. At some point during the last six months, my landlady switched her television service from Charter to DirecTV. Until now I have always been impressed with the professionalism and courtesy of every representative I have dealt with.

Attempted to sign up for DIRECTV and was promised a discount price for 2 years $66.00. Was told everything was fine but they were having a hard time verifying my address. No one else seems to have this problem. Then got cut off 3 or 4 times and things changed each time. Last time they said that I could not use them because I had a freeze on my credit, which I released them. Then informed me that I would have to pay $149.00. This is for my protection and has nothing to do with me making purchases other than I have to release the freeze temporary. Then told me I had to have an ATT phone or product. I live in a rural area and had same DISH for 13 years and paid on time. By the time DIRECTV got done I felt like a criminal.

I asked a question about my billing and "OMAR" was very slow. Then he used the F bomb on me and I was so appalled that I hung up. Ever since AT&T took over DTV, the service has gone downhill, along with all loyal customer perks! I have never been treated like that by any company that I do business with. This is why I will dump any companies with any ties to AT&T or DirecTV!

When I signed up for DirecTV I was told I was able to get 4 rooms no additional charge. I did not have the TVs at that time and the Service Rep said no worries. When I get the TVs I can call and set up with NO CHARGE. I call today to do so and was told I would be charged 300 dollars for the 3 additional rooms. They refuse to honor their words. DIRECTV says customers are their number one but they fail to note they don't have integrity. If you are thinking of switching to DirecTV pay the extra cost for cable and skip the hassle and lies. I am so disappointed. After asking for a supervisor I was on hold for 30 mins and the supervisor Richard ID ** was rude and ready to cancel my account. I wouldn't recommend anyone to this kind of service. Horrible.

I am unable to stream movies from DirecTV. It continually buffers and eventually stops saying my internet is too slow. I know this is not true. When I stream with my Smart Tv or my Amazon Fire Stick I have no buffering issues whatsoever. When I called customer service they offered no solution other than upgrading my Internet service. Obviously they are just trying to get more money out of me.

There was a time when I used DIRECTV as prime example of what a great company's customer focus should emulate. I have been with them for 7+ years now and have exactly 2 months left in my current contract - counting down the days! Since they changed ownership the customer service dropped to the point where anything they say to you now has to be taken with a 'grain of salt'. My wife and I have been provided false information on quotes, program packages on almost every occasion since. Oh and be careful about setting up an auto-payment with them now. They will hike up your rates and hit you with hidden charges all day long - sneaky little vultures, I call them.

I've been a DirecTV customer for decades and have loved them. They had a superior DVR that supported single frame viewing, and their customer support was excellent. AT&T has now broken it. I called support. I had to repeat the error code 2-3 times. I don't think he ever even looked it up. Even after repeating the description of the problem multiple times he didn't understand it. He then told me he would have to dispatch an on-site technician.

I have the worst experience with DirecTV. Too much resection. I cancelled the service right away. I have the service for only 30 days. Then the next month they went to my checking account and withdraw $765 without my consent. I never gave them my acc #. Neither my pin #. Be very careful.

DirecTV was bad before, and now worse since AT&T took over. Rates just continue to rise. Every time I turn around, there are more fees that don't make any sense. What happened to good customer service and wanting to retain your customers? Very disappointed. As soon as my contact is up... I'm out.

I have been signed up with CenturyLink and DIRECTV since October of 2016. From October to January, my DirecTV and CenturyLink bills were combined, since they partner together to do "joint billing". I paid all my bills, on time in full every month. CenturyLink (50$). DIRECTV (60$). (ROUGHLY total was 115-130/month). I noticed a increase in my bill February 2017, of $400+, and found out DIRECTV had overbilled me. I decided to separate my billing from CenturyLink/DIRECTV, so I could watch my billings better for both accounts. DIRECTV had "removed" the $300 worth of charges from "their billing" but the $300 had remained on my CenturyLink account this whole time.

When you sign up you have to finish your order with a debit card which they don't tell you they keep on file so they can charge when they feel like it. Plus they turned off my services, called me and told me if I didn't pay they would turn off my services without working out payment options then 3 months later took close to $1000 from my bank account. These guys are criminals and liars.

I have DirecTV and AT&T Uverse a/c **. I just wanted internet however they forced me to buy DirecTV by offering $200 gift card which I never received and after calling many times they said it is expired now. WTF. Now suddenly my charge went up from $62 to $143. I called to cancel to retention dept. He said he drop it to $75 then it never happens. AT&T has gone worst with DirecTV combination. They are killing their reputation by cheating their customers.

Extremely frustrated with this company. Can't wait until I cancel my services with DirecTV. I considered DirecTV a year ago, because of their incredible deal. I decided to take 2-year contract for $35 with Optimo Mas. Well, it turns out the promotion was for the first year, so, now my plan has gone up to $95. I was told that after my year promotion ended that I would be renewed. So, now the promotion has ended and they have nothing to offer. REALLY!! Also, I was disconnected more than 3 times. This is just a scam. DirecTv doesn't care about their customers and eventually, I hope, they go out of business. I'm 21 years old and I will never consider them as a TV service again!!! The customer loyalty crew are VERY rude!!! If I could I would give DirecTV 0 stars. Can't wait to cancel my services!!! Counting down the days!!!

My bill is ALWAYS WRONG, more than it should be. Things are constantly being added to my account without my consent. One person tells you one thing and when you call back it's a totally different story. Then most of the time there isn't even a record that you called in. Very, very frustrating mostly because you can't understand what the person you are talking with is even saying! It's like the are constantly trying to screw you, overcharging, double billing, etc! And the prices are very high. Never dealt with such poor customer service!

I get calls every hour on the hour for absolutely nothing, just creating nuisance. The business has a lot of limitations, the service provider has not reached advancement clearly in certain areas. They cannot provide services in certain developed areas, so what sense does it make to keep calling a person every hour on the hour disturbing and annoying phone calls. Im condescending their abilities due to their poor and disorganized telemarketing skills, my only words are they need to be shut down.

Since we signed up we have had issues with billing. One month it's $78, the next it's $127. They can't explain why other than mistakes on their side but the price is the price you have to pay it. They are always rude, can seem to keep them on the line you get accidentally hung up on many times. When you try to talk to them about why your bills so high they give you the run around until you give up and pay it. All I can say is DO NOT get Directv. You will be broke and tired trying to deal with them.

First off, my bill amount changes every month for no obvious reason. Second, customer service is awful. They give a lengthy script when all I want is to talk about my issue. One day I got charged for a movie that I could not watch because I didn't have internet service. The rep told me over and over again that the charge was valid because I ordered it. She said I could pay $99.00 for equipment to have internet access to On Demand movies. I talked to a supervisor who gave me a refund saying he can see on my account that I would not be able to watch movie. He saw I had no equipment for internet.

I've had DIRECTV for a year and it has been the worst customer experience I've ever had! I've had to call 8 out of 12 months because they charge me much more than the previous month. When I initially bought the service I was told I had a 24 month price guarantee... Lie! When I speak with a representative they don't even know where the charges came from! Every time I try to speak with a manager they always say "we're experiencing a high volume of calls. It will be about a 7 minute wait and I can't guarantee they'll be available." I'm always on the phone for at least an hour and I still never get a reason as to why I'm being charged for the incompetence of their employees. NEVER DOING BUSINESS WITH THEM AGAIN.

I called Directv's technical support today and talked to a very rude lady who didn't ask me what the issue was, didn't try and solve anything, just told me she was sending a service tech out and I would be charged $99 for it. She wouldn't let me talk to a supervisor and told me she was the only one I could talk to in the entire company. Then I talked to another guy who said he was a case manager who told me he was not going to help me and to hang up the phone. In all, I talked to 5 people and 3 of them were rude, disrespectful and had absolutely no intention of helping or even finding out what the problem was, just wanted to charge me for a service call whether it was their fault or mine. This company has serious issues with customer service, they couldn't care less about their customers and I hope someone sees these reviews before they go with this company.

After being promised the unlimited package for $95 month ($45 tv, $50 internet) over the phone, my bill hasn't been correct yet and it's been 5 months. Turns out the salesman told me unlimited package, but signed me up for the choice package. Every time I've called, they say they can't switch my package because it's only offered to new customers, and I'm no longer a new customer. Finally, someone from the loyalty department told me they were putting in for an "escalation" where someone would listen to my original sales call. If they heard what I said, they would adjust the price. She told me they would call me back within 10 business days. I never heard back from them. I called again and they put in for another escalation. No response.

Take a look at these dates. 04/13, 05/13, 0713, 08/13, 10/13, 11/13, 01/14, 02/14, 04/14, 06/14, 07/14, 09/14, 11/14, 01/15, 03/15, 05/14, 06/14, 08/14, 10/14, 12/14, 02/15, 04/15, 05/15, 07/15, 09/15, 11/15, 01/16, 03/16, 05/16, 07/16, 09/16, 12/16, 01/17, 02/17, 03/17, 04/17. These are all the times I had to call DirecTV to have them fix a billing issue that was their fault. Many hours of my time that was not compensated. When the BIG boy called his answer to me was, "We fixed all your issues so you really don't have a problem." SMFH #directv

I HAD DirecTV for 15 years. Until recently it has been good, other than the annual rate increases. I've also been paying for their service plan scam for as long as I can remember. I finally had a problem with my SD DVR constantly rebooting itself. The first call to customer service I say with MUCH sarcasm, was met with, "Our tech department knows about rebooting issues and will let you know when the issue is resolved". I have 3 receivers, only one is doing this, so it looks like it's a bad receiver. "No sir, the sheet I am reading this off of doesn't say that" (again, sarcasm, but you could tell it was a script).

Called to cancel my service in January and was offered a HUGE discount for 12 more months. I accepted and acknowledged that there would be a cancellation fee if I left prior to the 12 months. My discount only lasted 3 months (not the 12 they offered) but the early termination stands. Spoke to seven customer service people who all seemed embarrassed that I was lied to at cancellation by a rep named Charles. Number seven handed me off to number eight telling not to worry - this will get resolved. Number eight, after 75 minutes on the phone (with all the trained-to-lie-reps told me) nothing can be done. Yes there is - Directv will eventually be in my rear view mirror FOR LIFE. I advise all to avoid these scumbags. Scumbag business practices do not fly. WRONG IS WRONG.

I called DirecTV on April 7, 2017, and told them I was cancelling and going to Dish. The Dish guy had already taken down the DirecTV dish and was installing the new dish. I told this to the agent at least THREE times. After about 20 minutes on the phone it appeared that I was done with the cancellation and the phone went to recorded music and stayed that way so I hung up and was sort of disgusted with the process. The agent told me I would get return boxes for the receivers and a final bill. As of today, April 18, 2017, I had received nothing from DirecTV so I called them again. This agent told me I had not been cancelled and had only talked to sales on April 7.

I was quoted 89.00 by 3 different representatives. After they installed they changed it to twice that much. When I talked to a supervisor he said it was a miscommunication and we have to "move forward." They say they are recording the call for quality assurance. It is the customer that should record the call. Don't be scammed. Then 20 days later I receive a bill for over $450. Called about it and told by one person it was a past due amount. I hadn't even had the service for a month! Then after two hour conversation with another representative he says it was all messed up and they would look into it. 10 days later and counting. Also the say over 300 channels... 200 of them are home shopping, infomercial, and DIRECTV on demand channels.

When DIrecTV wasn't owned by another communications company it was fair doing business with. I switched from Comcast and the equipment I received was defective for months on end. I had to call support time and again until they replaced the receivers. It took almost a year! Upon changing the receivers, DirecTV arbitrarily extended the contract another 2 years! When I thought my contract was over and I finally got rid of their service, they decide to tell me something they didn't disclose when replacing the equipment. The contract was extended. Now they pretend to charge for the balance of the contract. When I refused they went ahead and arbitrarily charged my credit card, but, surprise! It's AMEX so I could refuse the charge! Now they are pestering me with bill after bill. Does the FCC or the Better Business Bureau have any authority over these practices by malicious enterprises that thrive on playing against their customers?

Our account with DirecTV was in very good standing and our 24 month contract was scheduled to be fulfilled on 4/24/17. On 4/17/17, we called the DirecTV customer service department to learn about the options available to renew our agreement with Directv. Prior to the call, we had completed some research on DirecTV's current offers for new customers. Prior to the call to DirecTV's Customer service team, we were also ready and willing and to sign up on a new 24 month contract with DirecTV. However, 58 minutes later, after speaking with two separate Directv reps who both lacked the ability to preserve and maintain our business relationship, the call ended and so did our attempts to renew a new 24 month agreement with DirecTV. In short, DirecTV was unwilling to offer us the terms any new customer could currently receive. What made us most upset was their righteous behavior and attitude.

Was a customer. Good service and great customer service. Really liked them. My rate went way up. Called to see what I could do and got a very rude person who could not/would not help and said there was no one else I could speak with. Canceled them and went elsewhere. Since then have gotten constant calls, usually 6-7 pm and on Sundays. Every single time I have requested not to be called again. Got called last night and again tonight. They have burned any goodwill I had left. Not telemarketing, harassment.

Ok in January 2017 I signed up for satellite TV from DirecTV. I did so under the false promises that I would receive 3 months FREE along with not 1 but 2 Visa gift cards totaling $300... First off, I never received the gift cards and called customer service and was AGAIN PROMISED the cards and STILL NEVER RECEIVED THEM. Also, not once but TWICE my service has been frozen. They also tell me I owe $287 and I'm not even supposed to have a bill yet. Needless to say, I wouldn't ever recommend DirecTV to ANYONE. PS: THEY ARE A SCAM.

I have had the absolute worst experience with DirecTV EVER! If I could rate them in the negative I would! I have spent over 6 hours on the phone with them trying to figure out why they have missed 5 install dates!!! It's been two months since ordering my service and still haven't got them! I HATE DirecTV with a passion and I will protest against them to anyone considering getting their services!!!

Do not do it! You have to pay for them to come fix it. If the weather is bad you have no TV. It freezes, disconnects for no reason. And they lied to me in the beginning, even though it is ATT they told me no UVERSE as they wanted to sell me DirecTV when my whole neighbor has UVERSE. Yes I know they are ATT now BUT you deal with DirecTV and they are worse than ATT. Just my opinion.

I've switched to DirecTV about 8 months ago and it's the worst mistake I've ever made. Customer Service sucks. You either get someone who can barely speak English or just don't speak English at all. I spoke to 8 different representative today and no could tell me what was wrong with my cable. I've been told in 1 day that my cable was disconnected for non payment then I was told I canceled my services. Then I was told "oh no, nothing is wrong with your services. Let me get you to our technical team." I would not recommend this company to a dog if they were the only ones on earth. As soon as I am able to ditch this company, I am doing so. Please stay with your current cable company if you are thinking about switching to DirecTV. HORRIBLE.

Save your money. Such a terrible company to do business with. I moved for work and couldn't put a dish on my building per my landlord. Was forced to pay for the 18 months remaining on my contract. I would highly recommend that people switch to Charter Spectrum. No stupid contracts or fees like DirecTV has. Please do not support DirecTV.

Do not switch to DirecTV/AT&T!! They are horrible! One month your bill is a set amount and the next month it is much higher. The reps are rude and you can't even understand what they are saying!! These people are a rip off!!

I switched to DirecTV two weeks ago. The on-demand is still not working after 8 calls and a tech coming out. All they say is "I apologize". So I switched back to my previous supplier. I asked them to remove the satellite since the service isn't working. He told me for a fee of $149. Are they insane? They can't get the service working after 2 weeks, which I am paying for, and then they want to charge me more money to get rid of their equipment. This is the worst TV service and customer service I ever encountered. And they can sue me for the balance because I'm not paying for service I never got. Don't go to DirecTV - it's the worst!!!

First of all, thanks to the agents for being patiently listening my explanation and helped me get the credit back and sorted out everything. I have suspended my account in Dec 2016 for moving to other state. I made a phone call in Mar 2017 to make an arrangement to connect DIRECTV in my new house in May. Because I move in the new house in May. Today I got an email says that DIRECTV bill was charged to my credit card for March and April days!! My TV is not set up anywhere, I have not been watching DIRECTV at all since Dec 2016. My account was activated immediately when I made that phone call in March to schedule DIRECTV connection in my new house 'in May.' I am surprised why it is not a standard practice that the billing should start after the TV is connected to service, but I have to make a separate phone call and explain.

As soon as possible I will leave DirecTV and NEVER recommend it to even my worst enemy.

We "bought" DIRECTV on March 30th... already had internet through CenturyLink and saw that we can BUNDLE our services and get a really good deal on internet and CABLE. The QUOTE came out to $78.00 for BOTH. I didn't believe this so my wife got on customer service chat with CenturyLink and the guy says "Yes that will be your price." Well here it is April 14th and wouldn't ya know we now have 2 SEPARATE BILLS and alone the DIRECTV is $80.00!!! My wife asked a rep "So what exactly is bundling then?" Her response was "You save $5." LOL. This bundle garbage they are selling is a word play/bait and switch, you actually get a BUNDLE quote but the thing is it is all MADE UP FANTASY. Less than 24 hrs after install and we can not cancel service without paying almost $500. AT&T and CenturyLink are a scam... we had great service through CenturyLink, but this bundle is a joke...

We signed up for DirecTV in October after hearing that we could save money on our satellite service in addition to saving money on our AT&T Service because of combined packaging of service. In addition, we were told we would get a $200 Visa Gift Card. Nothing works right! There is no $200 Visa Gift Card - AND - they have no record of offering it to me - Surprise! The ability to combine my cellular and satellite services??? - non-existent. The ability to complain about services offered is shut down by front line workers who are obviously instructed only in the art of shutting the customer down with a simple "we have no record of that so there is nothing I can do for you" message of hopelessness in an effort to get the customer to go away and leave them alone.

I logged into my account today to modify my service package. I wanted to downgrade due to not using many channels. It appeared I should have been able to select another package, but when I selected on it, I received a message that I needed to call. I bet if I were upgrading, I would have not had this issue. I called and 25 minutes later, I was still not able to modify the package. The agent continued to talk and try to convince me I did not want to change. I repeatedly told her I knew what I was losing and I did in fact want to change.

Beware, horrible customer service, no tv in bad or just cloudy weather. I was injured at work & had to cancel my service. They agreed to set up monthly payments for me the next day. I checked my bank account & they had took $500 out which was every dollar I had to my name & refused to refund me my money. I have a family to take care of & had no money for even groceries after they did that. If you ever get service with them use a prepaid card because they will agree to monthly payments one day & then drain your bank account the day after.

I called DirecTV Feb 21 to let them know I needed my services stopped because we were moving. We sold our house and were getting transferred out of state. We were getting put up in a hotel until we close on a house. She informed me they could suspend it until May to give me time to get into a house, just be sure to take my receivers with me. Fast forward to April 13.

I am a DirecTV customer and have twice had problems with continual loss of signal (signal would cut out every 5 minutes and DVR would reboot) that couldn't be remedied with rebooting, checking connections, unplugging, etc. One tech I spoke to said he thought it was a software glitch that others had complained about as well and they were going to proceed on that basis. They said they'd send periodic e-mails about what they were doing to remedy the problem. They never did send any updates, but within 2 days the signal was back up and was okay for about three weeks. Then the problem returned. I explained to a new tech that this was a recurring problem, what I had reported the previous time, etc., but she was rather dismissive that this was potentially a software problem and immediately told me I needed a new DVR. And she said the only way to get it was for them to mail it out and charge me $19.99.

First off they did have a plus when we had trouble with the remote control for the main box. They stepped us through a temporary fix when the remote just stopped controlling the box (it still controlled the TV just fine) and then they quickly sent us a replacement remote which seems to have fixed the problem for now. I have only had DirecTV for almost 2 weeks now. So as you can imagine I figured this didn't bode well for the quality of the equipment. I had internet setup a few days after DirecTV was up and running so I hooked up the networking cable myself to the box when the internet was up and running. Ever since then I have had sporadic connections to the internet through the DirecTV box (hardwired the connection just like at my old place) and over the past 3 days have had no internet connection.