DIRECTV Reviews

1 year into contract, they double my rates and I still lost 1/2 of my channels. Called got to speak to someone who can't even speak English let alone understand English. No help. Call back, I was told I will have to pay for canceling my contract when they are the ones who voided the contract. And then bring their equipment to UPS for mailing, then leave the dish on top the house, told my problem. Wow, don't even try to keep their customers. Rude when it's not their way. Anyone thinking of getting DirecTV beware, biggest rip off, run away at Walmart when they stalk you... would never recommend DirecTV... horrible experience.

This is the worst experience I have ever had. Almost would rather have none. It is incredibly overpriced and all the many channels they tell you get are sales and repeat channels. God forbid you would need help... it isn't happening. I could go on for hours about how unhappy I am but it won't help. I am still stuck in this awful systems for over another year. First cable company I find that will buy out my contract. I am gone.

Signed up 2 year contract. Never changed anything. Goes up every month a couple dollars. Suppose to stay same. Used excuse Government Taxes. Not every month. Will quit and tell everyone. It to get. Liars.

This company is the worst ever. They like to help anyone if you ask for date change they won't do it. Very rude can't wait to get rid of the them. Ever since AT&T took over the customer service is horrible. When it was only DirecTV it was ok. They lie.

They gave you false advertisement, and lie to you. And constantly overcharge you. I talked to one of a customer service because I was being charged over a hundred dollars on something I don’t know and then the guy was saying they gave me a hundred dollars. I mean how is it given to me if I was being charge over something that I didn’t sign up for. The employee was very rude. Not just that I was promised to get $500 dollars for signing up for DirecTV and plus a hundred to bundle phone and internet. So I said, "Sign me up for DirecTV and I’ll call back in a couple of days for internet." Which I currently have their service because they want to hit my credit which they did a year ago 6x I lost 30 points for. So after a couple days called back because I needed a phone line so I thought I might as well.

I do not understand why AT&T is taking what was a good service/product and turning it into something terrible. Today March 29, 2018 we noticed the entire format changed. What used to be a pleasing guide, channel remote experience turned into something no one in our household likes. After being loyal customers for over 15 years, we will be switching to the competition if this matter is not resolved. AT&T stick to the phone business before you destroy DirecTV.

Nothing worse than talking to a computer! Customer service lies trying to get to use AT&T. My contract is up and I’m moving to Virginia by September and not using this incompetent company for TV service.

ATT CELL PHONE & DIRECTV SERVICES ARE THE WORST. My experience. Dec 2016, I received a telemarketer call offering ATT, DirecTV and Internet services. I was told sign up and save substantial $$. I was on the phone 3 hours and 20 min to sign up all 3. Boy, what a mistake. What was offered: DirecTV entertainment package $50/month for 24 months; ATT Cell phone for 5 phones (I did not need new phones) $140 + Taxes for 5 lines with unlimited calls, texts and data. Internet (I do not remember what was monthly cost offered) but installer never came for 2 different internet installation appts so I ended dropping the internet.

I was offered their services through an apartment complex I had maybe 2 years ago. They only had one internet/phone/cable package through DirecTV. Halfway through our lease the complex added sports channels to EVERYONE's package free of charge. We moved from that complex at the end of our lease, and made sure to cancel our service through the complex, as well as contact DirecTV to end service as well. Fast forward about a year and now I'm getting collections calls concerning unpaid charges to DirecTV. Turns out, the sports channels package was SEPARATE package that IS NOT CANCELLED WHEN YOU END SERVICE.

Had a 2 year agreement for DirecTV service from Oct 2016-Oct 2018. In March 2018 raised my bill from $66 to $110. When I called customer service the woman said that I did have 2 year agreement and I only had to pay the $66 and it would be changed in my account. I checked the next day and it was still $110. Called again and was told it was a 2 year agreement but only 1 year at that price unless bundled it with another AT&T service, and if I wanted to cancel I would be charged $140 ($20 a month that remained on my agreement). Both times I called customer service I was transferred 3-4 times.

I've been a customer with AT&T over 20 years. I was assured that they would not run my credit. They ran my credit so I did not accept the installation. When I called them about it they have refused repeatedly to remove it and said that they are unable to do so. I do not give companies that are this dishonest my hard-earned money. I cannot do anything about the harm they did to my credit but I can't help fellow consumers not to have the same problem. On my last and final attempt to try and get them to remove this from my credit while on hold the recording stated, "We don't run your credit". LMFAO!

The way we pull up recorded shows changed today and it's harder to read and even harder to find/play programs. Why in the name of heaven would you make something a lot more difficult. A couple of hours ago I asked on FB if anyone else was upset and already have 6 or 7 responses - all negative. Stupid. Just stupid.

To start off technician came to my house at 9 o’clock. Got out of his truck, looked up, says, "I don’t want to waste your time or my time. I can install your service." I told him, "I want to second opinion. Please call your supervisor." Technician left. From 930 till 6 o’clock at night I kept calling DirecTV to fix the issue. They did nothing. This is the worst company I’ve ever dealt with ever. They don’t know how to treat new customers nor do they know how to handle an issue. AT&T should’ve disbanded DirecTV.

December 8, 2017 went to ATT to change phone service, employee told me about savings with DirecTV compared to Dish and said they would give me $200 VISA GIFT CARD. I said ok. They said watch mail for card... I did until February. Called again was told it would be 3 months, to make sure I did not cancel service. Called March 13, 2018 was told it had expired because I did not activate it. How can I activate the card when I never get ANYTHING about activating or even know where to activate? Was on phone waiting for replies, they entice you with rewards then do not follow through. Very disgruntled customer. Will make sure I never recommend friends or family, as soon as contract up for DirecTV they will be gone and so will ATT.

I have been a DirecTV customer for about 5 years and could not be happier. I have squirrels that like to chew my wires. DirecTV comes promptly. They are courteous, friendly, knowledgeable, get the job done quickly. When I mess up and need phone assistance they are prompt, friendly, patient, give me all the time I need. Will never change.

I have been attempting to rid myself of DirecTV since 12/2017- it is now the end of March, 2018. The first representative who I talked to initially to close the account told me my equipment was too old to be returned at account closure- he said, "Just throw it away" (I didn't). I was then billed for equipment about 2 weeks later. Called Directv back, then I was told they were going to send boxes to return the equipment, the boxes never arrived. Called them again, was told that they didn't send boxes anymore; I would have to take my own equipment to FedEx after they send me return stickers. Waited for stickers, none ever sent.

DIRECTV phoned me, hypersold me on a FREE MONTH STARZ, said NO NEED TO CALL IN AND CANCEL IT in 30 days... Reality: Starz Money pulled $ from my MONTHLY. I pointed out the tempting offer which was all fraud, declined STARZ, said reimburse me... But they did not remove charges. They'd stolen 30$ extra month. I described this. The little billing clerk in Manila after an hour, wanted to repay me 10$. NO WAY! I said I was a net journalist, had 7000 articles online. Showed them where...and said that now more than a few would be about THEM. I was thinking "DIRECTV -- DIRECTLY TO YOUR BANK ACCOUNT." They repaid the entire 30$ immediately. If you are a client of DIRECTV and they call offering a free month sample? DO NOT SAY YES. There are all sorts of side charges that whammy it up to double btw.

I own a rental property. DirecTV installed a unit on the exterior of home without my permission. When I tried to contact them I was connected to someone from another country, when I asked to speak to someone that lived in the U.S.A. that understood me, they said they couldn't guarantee that the next person could do any better. I told them this is against the law, when someone ask to speak to someone from the U.S. they are suppose to be connected. Poor company. I would not do business with them.

I am a customer of ATT: in one of my calls to ATT, the representative was very solicitous and suggested that I become a customer of DirecTV as well and I agreed to. An install date was scheduled, to be between noon and 4 pm: at 3:30 the serviceman called to say that they were on their way and that the job could take up to 4 hours: since I did not have the time to wait that long it was agreed that we would re-schedule the install.

I decided a couple of years ago to bundle my DirecTV and AT&T services. That was a big mistake. I cannot decipher my bill. I've called numerous times, but remain frustrated. My bill bounces from approximately $100 per month to $315 per month. I've called customer service for DirecTV and they transfer me to AT&T saying that it's their billing problem. I've called AT&T and I'm transferred to DirecTV saying that billing is their problem. I can't get a straight answer from anyone. I'm currently researching my options so that I can drop both services. My time is worth a lot more than having to stay on hold or being transferred back and forth with no answers. I feel that I've been taken advantage of.

We suspended our account in November 2017. Technician had to come to the new house to verify we could not receive any more DirecTV service. That was on 12/19/17. After calling several times a week we are still getting billed. One agent even told me this is going to affect my credit rating. It's currently 805. They cant get it together there and the harassing mails keep coming.

Constantly being charged with high bills and being given the runaround when I call about it. In the 8 months I have had DirecTV my bill has been the right amount two out of 8 times. Hate it and can't wait to get out of this contract.

On 3/23/2018 DirecTV took over $200 more than they should have from my checking account. I called to tell them that their automated system made this mistake. After getting nowhere with the representative, I called back and requested to speak to a supervisor and was in at least a 20 minute discussion with an employee. I went to my bank and told them what the problem was, while at the bank I called back and got another employee and asked to speak to a supervisor. This employee refused to let me speak to a supervisor and I demanded to speak to a supervisor yet he still refused. He stated he had read my file and he could help me.

I called to request a address change, I then learned it's $199.00 to move the Service. It was too expensive so I advised I would rather pay monthly without moving service so my contract could end June 2018. The rep offered to waive the move fee, send a $100 gift card and my contract would be extended to January 2019. Jan 2018 bill, I learned the fee was not waived. I been calling since January and requested to speak to supervisor that never called me back.

I will write this hoping to discourage anyone from using ATT in any way. I have been with them for the last year and as soon as my contract expires with them I will definitely not go back to them. My bill has never been consistent and when I call their 800 number they blame other companies. I have a bundle with DirecTV. They have blamed DirecTV for the timing of billing and it is a possibility but they are the company that is billing me. We had a new roof put on the house and the satellite was moved so as would anyone we called to have it reset in the correct spot.

DirecTV offered 2 Years of TV at a Price Guaranteed of $75/month: When I question price hikes, they say the small print allows them to pass on price hikes from their suppliers, and I can't cancel without a $20/month for every month we canceled. Where is the Attorney General of North Carolina, where is the United States FCC? In days past the State's Attorney General took on Large Companies that didn't live up to contracts with the States Citizens. The United States Federal Communications Commissions is responsible for keeping Companies like AT&T- DirecTV from running roughshod over their Customers. Big Business owns our Politicians and the FCC.

AT&T's new tower system is terrible! When AT&T took over DirecTV they screwed it up big time! The old DirecTV DVR boxes were well designed and they worked! When AT&T came out to replace one of the older DVR boxes they replaced all of our DVR boxes with their new tower system. The new tower system sucks! It is like having Adventure TV --- every time you turn it on you might get (silent tv) and the tv takes from 5 to 10 seconds to come on --- the TV blinks a white screen - then a black screen - then a white screen and then you might have sound or you might not -- it -- is -- an -- adventure but when the contract runs out it will be gone!!!

This review was written on 03/21/18. I switch to AT&T/DirecTV in December 2017 and I regretted since then. On the first day of installation, they messed up my order and the technician was not able to set it up the way I wanted it (I wanted the receiver in garage. I have my TV mounted on the wall and all wires an hidden). The 1st technician left, and I had to call AT&T/DirecTV for another appointment, they scheduled another technician to come out next week, however; they cancelled on me on the day that they were supposed to come out and fix the issues. They re-scheduled me for 3 weeks later!!!

A customer for many many years. Contacted to inform of impending move. Was told they would decrease my monthly charge if I would remain with them until move. I repeatedly asked the representative to assure me that there were no additional contractual obligations. He assure me there were not. I have now moved and have been turned over to collections. I followed their dispute process. I requested that they pull the recorded conversation between myself and the representative to validate my comments that I was assured no additional contractual obligations were required. The response I received back was that I received a contract in the mail post conversation and no signature was required. I owed regardless of conversation. After 9 plus years as a very loyal customer. I will never again utilize DirecTV and will tell anyone that will listen to not use them as their provider.

I am on the phone with AT&T as I type. I had to literally call them 7 times and I still cannot get thru to a person to get help. My service has been disconnected. I had a credit on my account and I was to pay the difference. I paid the difference and my service was still disconnected. They want me to pay the additional before my services are restored. I get conflicting information from every representative I talked to. No one is willing to help at all. I asked to speak to customer loyalty dept. I get transferred back to the main menu. I've left my name a number for a supervisor call back. Still waiting on that call. It's been several days. AT&T is a joke. I will not have service with them much longer.

I recently contacted Directv to add two receivers for my RV since I already had my home account with them. After repeating my information and talking to 4 different operators I was told that Directv will not activate and receivers not bought directly from them at $99 each. I advised them that I was purchasing the King Quest dish from a dealer and that they were offering receivers for only $79 each. The operator continued to tell me they would not activate those receivers. So I gave in and agreed to buy their receivers even though they did not offer any HD programming after I knew the operator was giving me wrong information.

DIRECTV - CUSTOMER SERVICE HACKS. So you sold me DIRECTV Service and DIRECTV sold me the premium insurance. My TV suddenly stopped working. DIRECTV took 1.5 weeks to get me a box to ship it in (You'll blame a partner for that, ie nothing you can do. I believe that is hack 3.) Then I boxed it up and shipped it in. It took a week and a half to get the box?? WHY?? SO you can continue to steal my money while NOT providing service. Communication was very good about what you were doing once you got my TV, and while you fixed it and then shipped it back.

My wife fell for a sales pitch from a salesman for DirecTV. From day one nothing went well. ATT was installed with DirecTV. The only thing is there was a three week delay between installations. The programming was not what was promised, I had numerous problems ongoing. I finally said enough. I stopped the service and was bombarded with calls asking why. I explained my reason over and over. I was charged a fee of over 300 dollars. I requested a bill detailing the fee being charged for discontinuing my service. I called for over two months. We were hung up on, told us they would send the detailed bill and never did. Every time they talked to us we would spend at least 1 -2 hours.

The experience is the worst I have ever had. Wouldn't recommend them to anyone. The stress on our account was wrong. Can't get them to fix it then there's a random name on our account. They can't tell us how it got there. Have made multiple calls. Spent over four hours. They hang up transfer to multiple people. I would cancel them. I hate I'm stuck with them for 2 years. It's terrible and our price was not true. Got a bill it's almost 20 dollars higher than we were quoted. I would rate them at a negative 10 if it would allow me to do so. Hope this makes a difference and I hope everyone sees this. I will do whatever I have to do to get my word out. Go with Dish all the way. This is a nightmare.

On September 20, 2017 I called DirecTV and asked my options about upgrading service because my current remote and receiver was slow. I was told I would be charged $25.89 but I would NOT have to enter into a contract because I have been a customer for almost 4 years. On September 21, 2017 a service technician came to my house to update my equipment. He asked that I sign that he installed the equipment and everything was running properly and asked if I wanted the equipment protection plan which I did not and I denied. January 2, 2018 I called DirecTV to ask why I was being charged for the equipment protection plan and then proceeded to cancel my DirecTV because I was tired of pay $135 a month. I spent over 1.5 hours on the phone and was eventually transferred to a supervisor because the representative said they were going to charge me $200 for an early cancellation fee.

During December, 2017, started receiving e-Mails from DirecTV/AT&T promoting a "Customer Come-Back" incentive to return for Service (WBL11). The first several Subjects quoted $200 Visa Reward, and then, toward the end of the Month, a Subject of "DIRECTV with $300 Reward Card!" Also, the Channel Package that I desired, 185+ (Choice) was offered for $29.99/month. I telephone, and arranged for installation for late December. Discussion with the DirecTV Rep resulted in an understanding that other than a fee for taxes and a second room mini-box, there was no additional fees, or a contract. So, What did it cost Me? 1. First 12 months: $70/mo. 2. Second 12 months: $113/mo. 3. Promised $300 Reward Vis: After 3 mos, ONLY $100. DO YOU THINK THAT DIRECTV IS BAITING AND SWITCHING?

I have been double billed by Directv for over a year. My husband and I sat down with our bank and found out we were paying an estimated 588 a month for our address. There was an account in my name and my husband's name. It took months to resolve and multiple calls. We also found out they were charging us for boxes that didn't exist in our house. They ended up crediting us 322 which was lower than we were overbilled. So they ended up putting the credit on my husband's closed account instead of my open account. Here it is a month later, multiple phone calls later and we're still waiting on our credit. They are now telling me my bill is overdue even though they owe us money. This has been extremely frustrating. I'm sick of calling customer service trying to get this resolved because I either get disconnected after an hour on the phone or they tell me I'll get a credit in 3 to 5 business days. Here I am still waiting.

When DirecTV was installed the person doing the installation caused significant damage my house, stole my personal property, damaged my garage and shed while trying to break into both. When I complained to DirecTV they were very angry with ME! All my complaints about the damage and missing property have gone unanswered.

My wife and I got DirecTV when we lived in area where we could get TV and internet bundle. We moved and couldn't get internet service they provided. They swore our bill would not change. They keep trying to add little charges to our bill. It's different charges every time. They will not take charges off. Then, this takes the cake, our channel guide has been out for over a week. They told us it would cost us 99.00 for tech to come fix or 7.99 a month for the guide channel. I thought guide channel is included in service. They have us for 10 more months on contract and then they can keep their surprise charges. I would rather watch Crackle and Netflix on my phone. Thank you for your time.

I was promised that there would not be an increase in my bill. It was suppose to remain $65 per month for 2 years. I just received this month's bill and there was an increase. I called customer service and they kept apologizing but informed me that there was nothing they could do. I also have had an issue with my TV guide. For the past week, it says “to be announced”. I was transferred to tech support and they wanted to charge $99 or $7.99/mo for a technician to come out and fix the tv guide. I am very displeased with this service and would not ever recommend DIRECTV.

Installation and Equipment fees - Very poor customer service, unwilling to work with the customers under contract. Not sure how this company stay in business with the lack of customer support and willingness to help the customers. Instead overlook what the customer is asking instead of trying to find a solution that works for both the company and the customer. This company would prefer losing customers and getting bad reviews instead of working with the customers. Customer service is very important in any company.

Disconnected service because prices continued to increase. Had service for 8 yrs. 9 months after disconnecting and returning ALL the equipment in a prepaid box that was delivered to me by FedEx, I received a bill from a collection agency for $235.47. I was on automatic withdrawal for 8 yrs and never received a bill from DirecTV. Called the collection agency and was told it is for equipment. Now I have to file for DirecTV to review the bill.

Well I left Dish to be with DirecTV. Had them all over a year. It all started in December. They ask me if I would like to try HBO plus Cinemax for free for 30 days then if I want it, do nothing. If not just cancel. So 28 of Dec I canceled. Come Jan I was billed for Dec and Jan. They even turn me off another 25$ for something that was not my fault. Then I talk to someone. They said they take care of it and it was all went to Feb. Bill turned off again. Never took it off bill. Another 25 fee for shut off and I again called. They said pay 96$ and 89. From that point on my bill again 189 and shut off.

I was stopped in Costco by a DirecTV salesperson and decided to listen to his deal. Worst mistake. He basically lied to me. I was told that although they give you some premium movie channels for free for 3 months, you really don't need them. He told me 80% of the On Demand movies were free. I asked because my previous provider had less and less available for free. I know now he was telling me what I wanted to hear. Without subscribing to premium channels, I would say 10% of the movies were free. Also had service issues. I had service interruption with almost every storm. I called once, they said they sent a signal through that would fix it. It didn't. After 5 or 6 months, I had enough and gladly paid the cancellation fee (for the "no contract," 2-year contract).

First, was talked into switching from DISH by DirecTV's shill NOW Communications. Install was immediate, but cost $50 to NOW, which I didn't understand until too late. Suffered thru poor service for over a year then cancelled. Then the difficulties really started. On 3/7/18, I canceled service with DirecTV. Received a cancellation confirmation email saying that I needed to return the DTV receiver within 7 days of receipt of the "return kit" or risk "non-return fees". OK, I'll wait for the return kit.

Signed up for DirecTV. Was told to download the app and start watching. I was sent ID and password. That didn’t work. After 40 minutes I was transferred to Technical support but phone dropped. No one called me back. Called them back through AT&T. They said they were closed. Found flyer for DirecTV. Called. They were open but they could not help. Left foot and right foot do not work together. Thank God I did not give up my present cable provider. Maybe that’s why they cost more.

2/27/2018 Ordered DirecTV and setup appointment on 3/7 8 am-noon. Never showed, never called to reschedule. 3/8 had to call twice after being told that someone who contact me to reschedule for install. 3/9 called again. Spent almost 3 hrs on phone, Debbie was wonderful and rescheduled me for 3/17 8 am to noon. Received phone message on 3/16 and confirmed install. Received call on 3/17 at 10:20 am to confirm install. Called at 1 pm. Requested to talk with a supervisor name George. Said to give him a few minutes. Never called me back. Called at 1:30 pm to get an updated status, was informed my install was now changed to Wed 3/21. Called back and spoke with Denver who said they can come and would call me back shortly.

DirecTV/AT&T is the worse cable company. My interactions with them moments ago has left a very bitter taste in my mouth. They give you all these discounts and trick you into a new contract, so when the discounts end they tremendously increase their prices, drop channels and refuse to negotiate. I'm stuck for 24 months. When my contract ends I'll be canceling for good!!! There's nothing they can say or do. BEWARE if you're deciding to go with DirecTV/AT&T. They really don't care if you're a satisfied customer or not. They will manipulate to get you in and then stab you in the back.

I want to give them zero stars but I don’t think it is allowed. My bill more than doubled in 6 months. I was paying over 240 for terrible internet... and ok cable. When I finally cancelled I was told that I should have called every couple weeks to get the best deal. I could have had a faster internet plan for $20 less. I should not have to call you for that to be on hold for 20 min to get a deal as your customer. After canceling I was given instructions to return my hardware... bring the Internet box to a ups store with my account number and wait for a box to ship the cable boxes in.

We had to call DirecTV out for repairs. They came out and said he would replace some component. It started to work. We have the problem again and they want me to waste 4 more hours when they should have fixed it right the first time. They offered me $10 for 4 hrs of waiting time to find another service provider.

I have been having a lot of issues where the picture freezes up for brief moment while using wireless recover. Have called DirecTV and keep getting the runaround, and till date they have not been able to pinpoint the issue. They keep saying that it’s a programming issue and they are working on resolving it. They are one of the worst TV providers I have ever experienced. Worst customer service.

DirecTV is absolutely the worst satellite provider on the planet. I have had their service for 10 months and have called every month because my DVR doesn't and hasn't worked since they put it in and they tell me I need to buy some service plan in order for them to come out and fix it! They are total scammers, they suck you into some promotional deal which ends up being total bs and then make excuses for months as so why it is still not working. Stay away!

My stepdad struggling to survive on a fixed income was advised his monthly satellite bill could not be lowered so he should discontinue his service and have someone sign a new contract for service at his house guaranteeing he would be locked into a much lower price for a period of two years. When he asked me to assist by signing a contract I asked questions and was assured he would be locked in at a lower price for two years and that he did not have to do anything additional.

I detest DirecTV. I have tried to contact someone other than an out of country person that cannot speak English properly. After getting DirecTV, I found I did not like it at all. I had to upgrade just to get channels I really wanted since they were not part of the 800 channels I was getting. After complaining about this, the associate I spoke with told me I had to wait 8 days before they could do anything. I asked why and she only answered that I had to wait 8 days. After 8 days, I called back and this associate told me she would expedite my request to speak to a manager. This was 3 weeks ago, I am still waiting on this expedited contact. I tried to find a way online to email DirecTV, funny, I still have not found a way to contact them other than the phone numbers at their call centers. They have lied and lied. I cannot wait until I can kick this company to the curb!!!

I answered my cell phone and a fast talking DirecTV agent said the call was recorded. He then said I am giving you Starz for a month free and some other Channel. I started to say something and he ended the call. Mind you I said nothing but hello! I got an email two days later from DirecTV Thanking me for contacting them! I got online with their chat service and found the agent had added the Channels and charged my account $6.99 a month! This is an example of a new law we will need in this country so these fraudulent service providers when a breathing human answers their phone can’t add services without a word! I have had ATT phones for years and DirecTV is associated with them. Shame on them for this predatory behavior. I complained but I am sure without a law enacted they will continue their fraud.

This was horrible before AT&T bought them out. Now it is even worse. Their wireless boxes are complete crap and cannot even detect their own remote. I hate everything about DirecTV and their cheap **.

For over two months I have been trying to cancel service due to moving. I have spent hours on phone being transferred from dept to dept to retention dept. I have paid past due for service that was never used and supposed to have been canceled. Still not canceled still being billed. Service interrupted... have not lived in house for three months. Will not cancel until I pay for service that should have been canceled. Surely this has to be against the law. Extreme gouging, extremely rude threatening customer service reps.

This is the worst company since AT&T started. I've been with DirecTV and the upgraded equipment. No email, no warning, no nothing. And then you try to call and all you get is, "I'm sorry." Does it hurt to send out emails? Sucks.

Lies lies and lies!!! Customer service is the worst customer service ever. This people keep lying to you. They don’t take care of their customers like they promised on TV. I’ve been charge for other stuff that I haven’t been asked. I got moved from one door to another and I got your $200 on top of it. When I was there to pay my bill they said I got $100 credit which was a lie too. Now I got a charges from them so they’re all not gonna pay $347 from their own eyes. Even the supervisor say it’s not his problem because it’s not a writing on here. Then I asked him to hear the conversation and he couldn’t help me.

Can't find Call Waiting info? Menu no longer brings it up??? Tech could not either??? SUGGESTION: Re: PLAYLIST DISPLAY - Please consider putting the recording dates next to the name of the recording. Presently the recording menu's information is confusing. Identifying the programs by their IDENTITY NUMBERS as opposed to the dates and days of the recordings is useless more often than not. I doubt anyone knows what episode or what the programs assigned numbers are...

Although my account was past due, I was told a additional $50.00 offer would be added to account for the next 12 months. Since the numerous increase pass to me as a customer, I kept the DirecTV service. For several months after Hurricane Harvey and repairing my home, I've had difficulty making my payments. I asked for assistance from DirecTV to avoid interruption of service. I call each time for any promotions/offers to help offset the high cost of the service. After FEMA and SBA denials for home repair assistance, I am still trying to complete the repairs of my home. I called the week 03/03/18 to ask about the contract on the account, lowering my bill and asking about any other options. I spoke to a rep. in the Loyalty Department and was told a additional $50.00 credit for 12 months would be added but I did not reflect on my bill.

I waited for 6 hours for the tech to show up and upgrade my receiver. I got off work early just to be home for the service call. The tech never showed and made the cancellation reason "customer cannot afford installation". WTF??? After calling and demanding that my call be escalated to a supervisor, they offered no apology and were nasty. I am cancelling my service at my home and my business. YOU HAVE LOST A LOYAL CUSTOMER.

When my husband and I decided to give DirecTV a try, I went online to request service. After selecting the services we wanted, I would hit the checkout button but would be redirected back to the order form...something was not working. We then called to let them know that ordering online was impossible. The woman I talked with said no problem, she could take the order and we would be given the same discounts. I explained that one discount, a $5 a month credit for autopay said it was only good if done online. She told me that would not be a problem. We went ahead with our order. When she asked for a card for the file, we of course gave her the one we thought would be used for autopay. Installation went fine and the In-Home Expert that accompanied the installer went through everything with us, even confirming our monthly price.

DON'T GO WITH DIRECTV... THEY ARE HORRIBLE. FROM CUSTOMER SERVICE TO SERVICE IN GENERAL. I've only had them since November of 2017 and I had to call every month to take care of my bill due to it being higher each time. They would add stuff without my authorization and I was to have HBO/Cinemax free for 3 months which the credit wasn't applied so I would have to pay. Now to top it off I'm paying these high bills while their system isn't working correctly which then I have to call these people again. Also you have to a protection plan ($7.99 or $19.99) or your service call is $99, even if it's their problem. I had U-verse before and I loved them but not the bills that's why I switched but now I'd rather pay more than deal with stupid people.

This has been the worst company to work with. I've dealt with credit card companies, utility companies, and plenty of call centers; this by far has been the worst. It started 6 months ago when DirecTV was due to install my services, but no showed, not even calling to state why. I called in the next day to find out that even though I was told my credit was great and I did not need to pay any installation fees ahead of time, there was an 8 dollar tax on that fee. So DirecTV did not call or install my services over 8 measly dollars. I got that cleared up and later installed. Then my first bill came, which was nearly 400 dollars! Their justification was a glitch in the system caused my promotion to not be honored, after around 2 weeks of calling in and fighting them it got fixed. But it didn't get honored on my bill before calling in multiple times, then filing with Better Business Bureau. After that, the company had a representative call me, and it was fixed.

Many years ago I opened this account. It was put in my husband's name because his name is on the credit card we use to pay for the service. We want to cancel the service and no one will talk to me because my name is not on the account. This is after talking to three people I can barely understand and being on hold for more than 15 minutes. Every few months, they find a new way to increase our bill and we are now paying over $140 per month for service we almost never use. I can't wait to hear what my husband's experience is when he calls. If you have a choice, use someone else! If I could give them no stars, I would do that instead.

I subscribed to DirecTV Now as part of a promo with AT&T internet. I absolutely hate it. Constant commericals, Constant lag, no user friendly customer service etc. I wanted to watch episodes that I had missed but was unable to start from season one. I cancelled immediately. I would not recommend DirecTV Now to anyone. Very poor customer service! No way to find help!

I used DirecTV 11 years ago, and I had a very positive experience. Recently I decided to return to DirecTV and the customer service representative have been incompetent, inconsiderate, and inconsistent. Needless to say, in less than 30 days this company has managed to lose my business forever.

I have been a DirecTV customer for 8 years. I find their customer service department inadequate and incompetent. EVERYTIME I call they cannot recognize my phone number, then you go into press this button hell. I have never been able to get service in less than an HOUR. Even given the account number mystifies them and their call in options a waste of time. Understand if you use them you WILL be frustrated with the most common questions, get disconnected and bounced around to the "right department."

We signed up for a bundle of DirecTV, internet and a home phone. Had our direct hooked up on the 7th and our other 2 services scheduled for the 9th. The 9th comes and they say there is and so they are suppose to come out the next day. Again same thing happens. Says they will be back. They never show up. My wife spent 3 days on the phone with them trying to resolve this issue. Just to have them tell us we will not be getting internet or a home phone after we signed a 2 year agreement for all 3 services. Customer service is rude and blamed the whole situation on us and then the techs that came to the house. ATT never once took responsibility for their mistakes or gave us the services we signed up for.

A year ago I signed a contract for 2 years with DirecTV. The bill was supposed to be $69 for Choice plan for two years. Every month my bill has been going up. I've had it for a year now and it keeps going up. The bill keeps going up for the last 2 months. I have had to call them and complaining about it going up. Last month it jumped up to $87. This month jumped up to a hundred and sixty. No. Excuse me. A hundred and $18 and I asked him how come it was so high and she said because I didn't add my AT&T Go phone combining the two bills together so they're penalizing me for not putting my phone on with the TV bill that's not in the contract.

I never inquire any services from ATT or DirecTV. Upon checking my credit report, I found out DirecTV did a credit check out of nowhere. I never called them! How can they check my credit without my SSN or without any authorization from me! Please help as the customer service department is not helping. I also want to mentioned I filled out the web form online and got the report from Equifax saying that DirecTV did in fact checked my credit.

When I contracted services for 2 years the salesman assured me that it was a straight $50.00 for 2 years and at NO TIME did he mention you have to have an ATT service in the 2nd year. I would not have signed up because ATT isn't even available in my area and their cell phone service is awful in my area. Now they want $42.00 more a month for the same exact service. Lies and no one in customer service will help you.. too bad you didn't read the fine print. I can't wait to be done with them and I will NEVER EVER recommend them to anyone ever!!!

October 2017, I made the mistake of changing over to DirecTV and AT&T because of their great prices offered on packages and internet, but I hope to warn others of my mistakes. Due to DirecTV missing over 4 installation dates in October of 2017, I was promised a $200.00 credit which never received. On top of that, I was told the bills would be one and not billed separately, which it is now almost April 2018 and the charges come separately and I am not getting this great deal I was originally offered. I was told with Internet and satellite my bill would be under $100.00. I have yet to pay under $100.00 every month, in fact this last bill was $295.00.

Since AT&T took over DirecTV, our billing has been a nightmare. They promise so many great things over the phone and never deliver with the pricing that they promised at the time of a contract. We are counting down the days to get out and never ever consider ATT again. Very shady practices. We also had to get out of our cellular for the same reasons. Bill was never the same month to month and 100.00/more than what we were told at the store when we signed up.

I have been a DirecTV customer for 12 years. When my equipment stopped working, I was surprised to have to wait EIGHT DAYS for a service call. During that time, I got repeated phone calls and texts confirming my appointment. I waited for 8 hours, well beyond the 4-hour window they gave me on the date of scheduled service, and no one came. I called, and demanded to speak to a supervisor. "Kyle" the supervisor claimed he could not get me an appointment the next morning, but I would have to wait for 3 days for the next available appointment. What more do I need to say. This company's service department is worthless.

I have had a broken 4K receiver for over 4months and when I call DirecTV says it is a national problem. Will not replace the receiver with a different model without a cost to me or signing another two year contract. Have had them for over 7 years and will not let me out of my current contract so I am stuck paying for a broken receiver.

I have been blessed to have associated over the phone with Janae. I spoke with her through DirecTV customer service. Janae, hearing mine and my husband's fixed income along with our ages and my husband's cancer, went over and above as no other representatives have done. Janae, a single Mother herself, understood hardships. She realized our situation of not being able to afford our DirecTV service any longer... she contacted her supervisor. My husband and I were offered upgraded equipment and a fair price for our DirecTV service.

Planning on taking to court. I can't get it off my credit. I was lied to. DirecTV doesn't beam through trees as the guy on the phone said that new Tripod tech. Was a bunch of crap. Beware. When I get my house this year I'm getting Dish Network. All I wanted is it off my credit. DirecTV you are a joke. What kind of fly by night operation are you running.

Have read the complaints about DirecTV and thought I would add the following for thought. I have had DirecTV since 1985. Always satisfied but would rather pick channels than a package but that I could live with. Now I see they are giving gift cards up to $200.00 to sign up and/or $30.00 for three months not dish required. I have to ask what are they doing for a customer for over 30 years - NOT A DAMN THING. Now during bad weather my service goes out - only what I want to watch - not the infomercial channels??? I also noted that they offered a 50% discount on the NHL channel with only 35% of the season remaining. Great deal only pay for a half of a season when a quarter is remaining. I am going to research some other option as I am tired of being screwed. My next post will be about Cell service and the screwing we are taking there.

DirecTV installers (MasTec), damage your home and company has little interest in taking responsibility for it. TV company has a lot of issues with service and customer service. At this point after 6 months it's just been one issue after the next. There is a good reason for contract and arbitration clauses.

I cancelled my DirecTV February 18 because I went with Uverse. This morning I got an email with a $356.83 charge. I called Uverse and found out it was a Directv charge where they didn't cancel the service. I called Directv and was told they couldn't talk to me because the account was in my husband's name. Ok, they have talked to me for 2 years. I was the one who ordered the service, which was OK with Directv, they dealt with me every time I had to call them, which was often, but now that they didn't cancel the service and owed me money all of a sudden they can't talk to me! My husband is deaf and they're fully aware of this. Directv says their customer service has an A+ rating. Only if they are the ones filling out their own surveys. Not one time when I called did I have A+ customer service as a matter of fact I'd rate it D- at best. They were rude and not helpful at all. As soon as my 2 year contract was up I got rid of them asap.

Call with problem in regards to channels not working. They feed you a bunch of bull and will not back up anything they say. They are out to get your money and you're out of the service they promised. They will not compensate you for their channels not working and tell you it's your problem. I've called twice about this and no resolution has been made. Cannot wait till my contract is over and I will be glad to get rid of DirecTV. This has been one of the sorriest excuses for TV I've ever had.

I needed to cancel my Directv services, this has been one of the worse experience I'd ever dealt with. Customer service was rude when I didn't want to answer a million questions about why I was cancelling service. I was told that I was under contract because I hadn't called to cancel at renewal time. I was never told I had to call. So now I'm being charge $240.00 for cancelling which makes no sense at all. Directv has trained its people to be thieves and crooks. They have lost a customer for life.

Every time it rains a little heavy or we get snow blowing the picture goes out for hours. On 3-6-18 we had no service for 4-5 hours. The price for DirecTV is costing as much as Cable with less channels. We had DirecTV for over 8 years and this past year is got to a point where we are disgusted. We planned on moving in several months. We have Fios phone and internet and found we can get the entire bundle and save over $80.00. Just DirecTV itself is $140.00 a month. The entire bundle from Fios is $131.00 for 2 years. At least we can watch our shows during snow or rain.

Just cancelling the service is AWFUL! I called before I received the service to cancel the installation. The first time I called, I was on hold for 14 minutes before I spoke with someone. When I told him I wanted to cancel the installation, he got all my information then put me on "hold" and wouldn't talk to me while I heard him laughing it up in Spanish with his co-workers background. When it was clear he wasn't going to talk to me anymore, I hung up. The second time I called I spoke with a person who said he could cancel my service. After giving him all my information he informed me that he couldn't cancel my service and transferred me to the people who could "help". Once transferred I was on hold again and finally got through to someone and then he immediately hung up on me! After this customer service call, there is NO WAY I would ever do business with DirecTV. GLAD I CALLED BEFORE I GOT THE SERVICE!

When we signed up for DirecTV we asked the installer 'How does the satellite hold up if the weather is bad?' And of course he assured me that the service was amazing, it rarely went out, and only in extreme weather events!! Went even further to tell us he had DirecTV in his own home and he never had an issue!!! Well lo and behold a few days later we had some rain, a few sprinkles, and out went our satellite!!! It's been about 6 months since we started service and we lose connection if the damn wind blows, if it rains, if it's cloudy, if the sun sets, you get my drift!! That coupled with the fact that the internet connection drops on an every other day basis makes me sincerely regret signing up for this awful service!!! But at least I have 400 channels of nothing to watch!!

I have been with DirecTV for a long time, I even left and they got me back. However after having to suspend my account due to moving ever since I reactivated it the bill hasn't been right. So anytime you call first of all they are all foreign and they pretty much ONLY use the script. 2nd of all I was told my bill would be about $100 now they are telling me $122 before taxes but my bill has been around $150 and with all their promotions... Which I was recently given one 5 months ago it's been screwed up ever since.

So I've only been a DirecTV customer for less than 2 weeks, for the last 4 days I've been without TV, I called on a Sunday because I was getting errors that there was no server to connect. The first representative I spoke to was very nice we went through all the steps to get it working and all failed so she had to set up a service call two days out. I had to take a half a day off from work in order to be there for the repair. I called the day of my appointment to be sure that a Tech is scheduled and the appointment was confirmed. I waited all afternoon and no call and no Tech, I called customer service she said he was running late but will be there. Around 5:30 pm I called customer service again they had no idea why the Tech did not show up nor did they care, we asked for a supervisor. They said one will call back within 30 minutes, over an hour later the supervisor never called.

DirecTV would have a rating of 5 from me. I've had them for years with no problems, and no problems with the weather. When we first got DirecTV the Tech placed it on the side of the house so it would be protected from the weather. That worked for a very long time. Then we just wanted the service added to another TV and get Genies only. When requested just to add another TV they said we had to put the dish on top of the house. I told them the reason it needed to be on the side of the house, and they said they are not allowed to place the dish on the side of the house anymore. Now every time there is bad weather our channels go out. Who wants to be in the house with no TV during bad weather. To get it fixed through the week you have to take off from a half of day from your job or wait until the weekend. A suggestion is that they get a case or cover to protect the dish from the weather. We are searching for other options as of this time.

I am so displeased with Directv since At&t bought them out. I signed a two year contract a year ago with a set price of 54$ and now my bill has gone up to 134.44$! When I called customer service to get this corrected they put me on hold for a hour than hangs up the phone. Finally after calling several times after speaking to a supervisor he said that the process has to go through a back channel to get resolve and that they will be calling within a week to resolve it. It's has been 3 weeks later and haven't heard from no one. I will be filing a lawsuit against At&t/Directv.

I signed a two year contract with DIRECTV. Their prices went from $79.00 to $141.00 in less than two years, yet I was penalized when I dropped their service before the expiration date. They added Starz without my authorization. When I questioned why they added the service they said they would return my call within 72 hours, they did not. They claim great customer satisfaction results yet I have never been asked to complete a survey. Their commercials constantly bash Cable TV. In my opinion they are far worse. The only positive is that they answer the phones faster than Cable TV but their service is not as good. Try watching their service in a rain storm (:

Very rarely get service, nothing records as it's supposed to! Technician is over an hour late and still hasn't called!! Talked to a supervisor and she was very rude! Had her on speaker phone and even my husband thought so!! Will never have DirecTV again and do not feel that it's fair to have to pay to cancel a service that I don't even get any ways!! If it wasn't going to work here then they should have never installed it!!!

If I could possibly give zero stars, I would. Completely disgusted with Directv. As soon as my contract is up, I will be cancelling my service. Called Tech Support about our service cutting in and out on a minute to minute basis. Determined I would need a new receiver. Promised it in two days. 2 weeks later, still no receiver. CALLED again. Promised another receiver in 2 days, 1 week later, no receiver. Called again, promised a new receiver OVERNIGHT. GOT IT! Oh wait, wrong receiver... Called again, promised a new receiver and a month’s credit on my service. Got the new receiver, NO MONTH’S CREDIT. Got on their chat, was offered $30 credit, NOWHERE NEAR a month’s credit. Had to call once more, FINALLY got credit for my month of lost service after having to BEG for something they owe me. As soon as my contract is up, I will be cancelling my service, Never going back.

I had been a Dish customer for 12 years until a couple months ago. AT&T talked my wife into changing from Dish to DirecTV which was a colossal mistake. In just 2 months Direct has been to my house 5 times and didn't solve anything. It freezes up on me constantly, the remote is terribly slow, and the picture quality is not great. If I could get out of this contract today I'd gladly do it. The freezing up almost suggests they are streaming all or some of their shows. It stops like a computer does when you're streaming. Buffering. Now Direct is advertising that you can get them and not have to have a satellite. That tells me they have to be streaming. But how, without a satellite? Are they hijacking my internet service? Very disappointed. Going back to Dish as soon as possible.

Why is this company still in business with their terrible service? I got my bill today on 3/5/2018 and the bill needed to be paid by 2/26/2018. When I called they said a late charge will be applied next month. This is not the 1st time this has happened. I want to know if there is a cable provider in the St. Louis area that is good with great or good customer service. Need to find one now as I now hate anything that is connected to AT&T.

Football is on for only 5 months. Why am I charged for 6 months. Could I please speak to an individual whose first language is English please. If I had a choice I would cancel and go with someone else.

As everyone seems to notice, after AT&T took over, the already mediocre service has become downright shoddy. I don't even want to get into the missed appointments by them and the inaccurate information they give you. There is terrible response time with the remote request and the actual result. Sometimes I just turn the damn thing off because I don't feel like waiting forever for it to go to the next item. The remote/response time is ridiculous! I'm starting to look for a better company that doesn't cost an arm and a leg and actually give 'good' service. Enough is enough. I wonder if they bother checking out all these complaints or if they even care. I doubt it.

I had DirecTV from 2000-2017. When Hughes owned DirecTV customer service was unbelievably good. After AT&T bought it, customer service was horrible. I was never so glad for my last contract period to end. Any complaint or issue, I had to go through the merry go round of phone h.e.l.l. It is no better than having regular Cable TV.

Was a former U-Verse subscriber. Switched to DirecTV after a lot of pressure from AT&T. Greatly regret it. The DirecTV receiver interface is clunky and slow. Recording shows or watching OnDemand is a nightmare. With recording - if we schedule seasons of shows or sports, it often misses episodes or games, with almost no way to adjust. Searching for shows on OnDemand is not at all intuitive (U-Verse has them beat here hands down). Half the time you search for a show OnDemand and it tries to get you to record an upcoming broadcast - completely misses the entire purpose of "OnDemand". Channel selection is pitiful. They hang you with a 2-year contract that doesn't allow for switching back to U-Verse. They want $400 to update my receiver, unless I extend my commitment and sign up for some ridiculous protection plan. Worst single experience with any product from AT&T.

Dishonest & Liars!! I signed up for a 2 yr contract & after 3 months they increased my monthly payments $10 more. Directv says they can do this anytime. So it's not a REAL contract. Not to mention Rude Representatives & poor internet service. The reps hang up on you, when they cannot rationalize charges. They say to pay the extra charges & you will be credited the next bill. Unbelievable!

They lie to get you to sign up. I've learned, if you need a contract it's because then they have you whether you like it or not. DirecTV is no different than 20 years ago. They told me more and better service, lie. Out of 500 channels, I only get like 40, the rest is ALL advertising. They claim less service interruptions, a lie, they gave me a set price of $89.99 per month. I've paid more than $130 since I joined in Dec of 2016. They told me Internet was included, BIG LIE! I pay an additional $60.00 on top of the $130 for Internet. And I signed up online, and they put the service and billing in my ex husband's name. They won't fix it.

I had 7 receivers, 5 in home and 2 in RV. I was talked into the Genie 4K system. I told her the RV was in Georgia, that I couldn't use the Genie. She said, "That's okay. We will put in the 5 in the house and the RV will stay the same." A BIG FAT LIE!!! My bill comes and it has 5 receivers and not the 2 in the RV. I called. The RV can't use the Genie system. Now they say I need an account for the RV. I'm pissed off after being a customer since 2000, 18 years and you get this. I have my cells and internet phone and internet through AT&T. Bad choice.

This company is horrible. A bunch of made up fees and the customer service reps is by far the worst I've seen. Nobody leaves proper documentation/notes and not helpful at all. Xfinity is a much better company from my experiences with both companies.

As soon as my contract is up with AT&T and DirecTV I am canceling and never going back! Tell me how I had to suspend my account because my house was flooded and all the equipment was destroyed and I recalled again to suspend it longer because we are just about to start working on the house this month and they send me a partial bill of $33.05 for the two weeks it wasn't not suspended between the two suspensions. I do not have the equipment, you can see no usage because it was DESTROYED and I don't live in my home and there is nothing you can do about the charge. I was livid and yelling at the rep. I took a big deep breath and told her I was not mad at her, she is just doing her job but this is BS and her company she works for is BS.

I am paying over $72 per month for the cheapest package, it started out at $43 per month, which is pretty steep, for Basic service for 1 TV. When I was talking with the salesperson, who assured me that I could put my account on vacation mode at any time, I thought it would be worth it. I understood that it would prolong my account. When I called to put it on vacation mode, I was told I could not because I wasn't a client long enough. Wasn't told about the horrible reception either. Every time it rains, the wind picks up or a tree moves, we lose the reception.

I was on the phone for over 45 minutes, two separate calls because I had to hang up on the first representative, and was able to accomplish NOTHING! Both representatives had VERY LOUD background noises and both kept putting me on hold but instead of pressing a hold button they would lay the phone down and carry on with whatever was going on in the background. The second one was asking me strange questions and the whole thing was very annoying and unprofessional. I swear I felt like I was being punked! GET IT TOGETHER DIRECTV!

I have been a loyal customer for over 9 years. In the time since merging, every time I call customer service they are more sales focused. They add packages not requested and bill is too high if you don't watch it. They lack interpersonal communication skills and problem solving skills. Very sales driven on all calls. I live in the rural zone and my options are very limited but I am looking for other cheaper options.

I’ve been with Directv for several years & I find out today my bill will increase from $35 to $93 per month for the same thing I already have. UNBELIEVABLE! They say I can switch to a NEW package for $60 (same thing) for the 1st year then the 2nd year it increases to $119, Damn. I thought ALL Providers done away with Penalty Contracts But I guess they haven’t! This is a runaway train that nobody can stop. These Companies have a Gun to our head & there’s nothing we can do about it. Welcome to a Monopoly!

The reason for this review is that I keep seeing top rating for DirecTV and great ratings. I am not one of these people. I had been with them for a long period of time. I asked could they give me Red Zone on my account. They wanted to charge me. Not anything except a click of a button! However, I felt that for my years of loyalty, that was an easy upgrade, particularly since it was not bundled and I was paying too much. This is before they decided to team up with AT&T. So now they are copying another company with the bundle package, the one I am with. I just wanted to say to everyone that their customer service stunk when I was with them!

I called AT&T customer service on Feb 28, 2018 for assistance in accessing my account and the representative tried to hard sell an AT&T wireless phone account. I explained that I was in pain and that I just wanted help with my account but she persisted. After approx. 30-45 minutes she explained that she herself couldn't help me but she would transfer me to technical support. She said goodbye and hung up. No help, no positive results, nothing. Not happy!

I signed a contract for 24 months and after 12 months they raised the price and said I would need to purchase new service from ATT. They were not very customer orientated when I called to complain. I spent an hour on the phone with them (they transferred me to 3 different people) and they basically told me though that they really couldn't do anything.

Installed Genie and 2 Genie Minis (one was 4K) in May of 2017 on a 12 month agreement. We were having malfunctioning issues within a few months. The 1st warranty service tech told us equipment had been installed incorrectly. On a later service tech call we were told by a different service tech that there was a known issue with the 4K genie mini. We were told all along that all should be still covered under warranty because nothing lasted beyond the warranty period of time. We still were billed for replacement equipment and service calls. Hours and hours have been spent on telephone calls for all of this. Records of online chats were kept - but when referred to in phone calls I was told the company didn't have the record. I was told all along that replacements of equipment would not increase length of contract.

I have been a customer for over 16 years. My bill is $133.52 just went up from 96.51. I called to complain and was treated without respect. I am thinking of stopping my service and changing to another company. The first person I spoke to said she would give me a $25.00 discount but to me that was not satisfactory so I ask to speak to her supervisor. That person was extremely no help and said that she could do only $10.00. When I said that I was thinking about changing she said, “Oh well”. I think the cost is way too much. I have no special channels. If there is anything that can be done would be appreciated. I think that being I have been a loyal customer for as long as I have been there can be something done. I will be waiting for a response. Thank you.

They don't even deserve a star. Their customer service technicians are liars. Customer service, is horrible. They say they'll pay off the old contract and you also get a gift card. Everything they say is false. They should not be in business. They are a scam. They raised our bill and said it was because we didn't have a cell phone with them. Horrible all the way around. I'll never do business with them again.

What a SCAM!! Get something else! Go somewhere else! Bill almost doubles after a year, but they do not tell you this? Rebates and gift cards must be signed up for online after 6 months, then they must be redeemed within 1 month service or they magically disappear, and you get nothing! Worst scam there is in television entertainment.

So I recently ordered DirecTV for my new home, I was given a date and time and agreed to this date and time frame. I took off work to be able to be there for the install on 2/27/18. The hours were between 12 pm and 4 pm. I received texts throughout the day saying they will be there at the time they said and to press 1 if this is ok or 2 if we needed to reschedule. I pressed 1 on several calls to let them know we are still on for that date and time. I was waiting all day for these folks and at 4:07pm I get a call saying they are cancelling the install and could do it the following day. There was no sympathy at all or sorry for the inconvenience. I cannot take another day off of work to accommodate these folks.

I am so sick and tire of my bill is not consistent, I have to called customer service every month and she just read the bill and tell me what the bill appeal, not listening what my concern. Ask to talk to supervisor. She put me on hold and hang up. The next day I called again. I was on hold for 20 minutes. Then supervisor got on the phone. This man name Louis id #** had a major attitude, where did DirecTV personnel hired this people. They are not professional at all. DirecTV should have a system follow up phone call survey, I ask customer service for corporate office number. They don't want to give it to me, what are they hiding? I will shop for other service. No more bundle TV and WIRELESS. Both of my bill are higher.

I recently had DirecTV installed at my townhouse. The service worked for approximately 2 days before it went out. Called DirecTV to have it fixed. It took 5 days before anyone came out to fix it. As it turns out the homeowners association was re-roofing all of the units and had knocked the dish out of alignment (no fault of DirecTV) so it was a matter of 10 minutes to re-align the dish. Service technician was very courteous and assured me there would not be a service call charge as I had the service only two days and I was within the 30 day "window".

Worst customer service ever. I signed up for DirecTV in December 2017 and was promised a 300.00 Visa gift card as a sign on bonus. I was told that I would receive it in three weeks. As of 2-6-2018 I still had not received it so I called DirecTV. I was told that the reward had not been entered in the system. I was told that it would now be another three weeks before I received it. As of 2-27-18 I have still not received it. I was now told that it could be March 10, 2018 before I receive it. I have spent over a hour on the phone and to be honest it was the WORST CUSTOMER SERVICE I HAVE EVER HAD. I WOULD NEVER RECOMMEND DIRECTV OR AT&T TO ANYONE. TERRIBLE CUSTOMER SERVICE. I would not even give them a one star rating.

If I could rate 0 I would! I canceled service with DirecTV when my contract ran out over a year ago. I recently went to add a line to my AT&T account and was information that I couldn't due to a $900 outstanding balance with DirecTV. Called DirecTV and was informed that I have an outstanding balance for early cancellation and equipment charges! The equipment was returned and when I canceled service I was informed there was no cancellation charge due to contract ended!!! Be careful with this company when you cancel their service. They will still scam you out of money even if your contract ended!!! I'm still going rounds with DirecTV. VERY DISSATISFIED with this company and their money schemes! I highly recommend staying away from DirecTV.

Will never work with DirecTV again. Moved out of state and let DirecTV know of my transition. Was advised to bring my devices with me to have a service rep establish connection at my new location (this would have been great). Was advised at that point (in September) that if service was unable to be connected I would have early cancellation fee waived. Service rep came out (beginning October once I moved). Service was unable to be established because of the direction my apartment faced (ok, not a big deal). Service rep called it in, I called it in, and was instructed by rep that a box would be sent out for me to return my items. Inquired about making final payment. Told to wait until service boxes received. Once again it was confirmed over the phone and supposedly noted that early termination would be waived. Again, great.

I had a installation scheduled to get my satellite service and when the technician got there, I could tell already that he was having a bad day. He left Ike's around my house and I knew something was wrong. He said he couldn't carry his equipment that far and that he couldn't install my dish. Well if he couldn't carry his equipment that far, why was he looking at my house! Well I will say that because of me losing EVERYTHING from Hurricane Harvey...my house is anything but beautiful. I am by myself so recovery for me is slow. I am a single income household and I don't live in a mansion. My dad lived there before me and he was elderly and had a lot of trash and junk around. Which is cleaned up now but it's still rough. My home is very clean inside and I think he just didn't want to install my dish. He was very rude to me and looked like he hated his job. He just said he couldn't carry his equipment that far from my driveway.

I had to call in to ATT yesterday, the automatic system wasn’t working and Justin started hardselling the DirecTV sign up to me. I had considered it after reviewing some literature delivered to my home. When the Visa gift card reward offer went from to $200 to $300 then to $650 I was surprised. At $650 as a signing bonus I signed up. Scheduled for installation this Thursday. Neither the approving manager Cody nor Justin would agree to send me a confirmation of that amount in writing. Of course I became suspicious. Called in today (Monday) to find out what the amount was they had down for me in the notes as my Visa Gift card bonus. And it was $200, not even the $300 promised in the mailer I received two days ago. Two lying agents from DirecTV including a supervisor.

I have a home-based business and when I signed up with DirecTV they automatically puts me under "business" package due to my federal tax ID location - which is my home. I was not aware of that until it's installed and I am now stuck with a bunch of sports channels that I don't watch. I called them to switch to residential package but they said I will not be able to, because I have a federal tax ID at this location. I never had this problem with Spectrum in the past years. I seriously regret switching to them and now I am stuck for 23 more months of nothing to watch. What a waste of time and money.

Customer service is horrible, and the bait and switch they throw on you is disgusting. Found out last week that the salespeople are not required to ask things like do you want 4K when you order service. In 2016 when I set up service, I did so about 6 weeks before wanting service due to moving, etc. I had one salesperson offer me $400 to install that week. I declined because my TVs were not due for another 6 weeks. This person said I should take the money and buy a new TV so I can do the install. That person would not accept that I was not interest in another TV since I already had 4.

Signed up for Directv a year ago thru Costco; promised 2 year price lock w/ promotion. Confirmed with Directv went set up installation. My bill 1 year later has doubled! Call direct-they tell me the day of installation the form that was signed had a box that stated the price was locked for 1 year then to do 2nd year I had to opt into more AT&T services (bundle). I was never told that on the phone when point blank asked about the 2 year price lock. That boxed should've been pointed out; who looks at the form; primarily told that we signed agreement on the installation was done. I was offered $30 off month for a year but still rip off. I would NEVER pay $125/month for Directv. It's not worth it. Watching TV is freezing up a lot lately.

The merger of AT&T and DirecTV is the worst. Instead of having one bill there are two. When signing with AT&T they never stated you will receive a separate bill. I never received one bill from DirecTV but after 4 month they cut my service. Call DirecTV customer service and couldn't understand the person speaking. They were rude and couldn't explain or help with the issue sending me to 4 different agent.

I can't even rate this company they are so bad and such liars. I had to give it a star because it wouldn't take anything less but believe me it is much less than. Don't waste your money on this company. Your programs are no different than cable. Not better at all. Same thing. I can't figure how they have an A+ rating when they have a 1,215 negative reviews. BBB must be getting paid off by them... They get you to sign up. Advertising better shows better this and that then you get it the cheapest programs you get most are commercials to buy stuff. You call and complain and, "Well what do you like to watch." Then they get you to buy another more expensive package then you find out there is nothing on that either then you complain and again, "What do you like to watch?" Then again they try to get you to buy a more expensive package.

I have had DirecTV for only one month and I have lost service at least once a week and one week I lost it twice, sometimes for over 30 minutes!!! This is a long time when you're trying to watch a program! Right now, I am trying to watch the Olympics, and in the last 2 hours my service has been interrupted at least 5 or 6 times! This is way too much!! And, of course I was told "it would rarely happen." I hate being lied to!! And, I hate DirecTV!! As soon as I can figure out a way, I'm going to get rid of it!!! I'm a Senior Citizen and I work part-time at home on my computer... and I really want my TV to work 24/7!

I had recently started to receive Showtime channels. Even though the movies are somewhat entertaining, I had begun to see a weak pattern of a group of the same movies recycled over and over for weeks. I would paged through the 500s channels and find a movie played just the day before is again playing. I would not recommend Showtime to others now or in the future. I would hope executives would see this and make program changes.

I have been a DirecTV customer for 5 or 6 years. It is a very frustrating company to deal with. They absolutely have lied to me. They do and say anything to get your money. If you are not a new customer your bill will stay outrageous. Unless you wanna go to a programming package with nothing in it! If you have any options other than DirecTV, take it. You will be much better off.

After getting a $200+ bill from Comcast, I thought that we would go back to DirecTV for television services and keep Comcast for internet service as we were unhappy with CenturyLink internet service when we had DirecTV before. We also kept getting an email offering a $300 gift card when we came back to DirecTV. So I called and went through absolute hell including being hung up on 4 times - having to redial. Listening to a person ask me questions that I could not understand due to such a thick accent but I could understand the person that was telling him what to say. I finally asked to speak to that person (Angelo). He was rude - and could not answer my questions and told me he had to transfer me to the department that helped prior customers - did not transfer - hung up.

DIRECTV/ATT the worst customer service when it comes to in home repair orders. Twice in one week we have waited four hours for a scheduled appointment and had no one show up. Their answer the first time they said they went to the wrong address and called the homeowner who said they didn't have DirecTV, that's because they didn't call. I then made a second appointment and no one showed up so my husband called them on a different issue and the system told him, "I see you have an appointment scheduled for today". Well when I called to find out where the tech was I was told we didn't have an appointment. I am so done with this company. Total waste of 8 hours and what do they give you for your time another appointment next week. Total FBS!!!

I spent 45 minutes on the phone today trying to solve a couple of simple issues. Not sure any of them were solved. I was transferred to 4 different people who would all say, "I can't do that but I will transfer you to someone who can" but who, of course, could not. I was issued a refund in the form of a DirecTV MasterCard. I have tried to use it 4 times and had it rejected 4 times. They, of course, can do nothing about this. They don't issue credits to your account or send refund checks so I am guessing this is a scam to keep your refund money. They also charged me for a receiver which I did not use when I moved. They told me on the phone that they would send me a box to return it in with directions for where to send it. I never received the box or directions.

Was a DirecTV customer since their beginnings. My monthly bill for 6 TV's was understandably high; $180ish. As the need for Tech Support continued to rise with old equipment, I was forced to endure AT&T's phone support. I knew more about fixing the equipment than they did, was placed on hold for literally over an hour on multiple occasions, hung up on, transferred to other unknowledgeable people w/o warning... I finally had enough and cancelled. I mailed all equipment back, certified FedEx as instructed. The tracking number showed it was dropped off and signed for at DirecTV address. I was sent a bill for $1000.00. I spent about 3 more weeks of multiple hour hold times, disconnects and transfers, arguments, and some manager named "Denver" threatening me with lawsuits.

After Comcast increased my cable & internet over $50 per month, I contracted service with AT&T for internet and DirecTV for cable. This will make sense later. I declined the 3 free months of premium channels because it is a pain to have to cancel and even if I had them, I would rarely watch those channels. I have NEVER had any premium channels, free or not. AT&T sent me a "Velocity" for internet. The paperwork that came with it said that it would be automatically activated in 7 days if I did nothing. When they came to install DirecTV (within the 7 days), they informed me that the Velocity would not serve my needs since I am a CPA who works from home and I would not be able to send spreadsheets & other documents with it. They said they had canceled the service and I just had to mail the Velocity back to them, which I did in a timely manner.

I signed back up with DirecTV on their welcome back program, where I was promised a $200 rewards card. While talking with their reps. I was also offered an extra $100, (for a total of $300) as extra incentive to come back. I was supposed to received these cards in 3 to 5 weeks. After 3 months and several phone calls, I was assured my $300 was on the way. I finally received 1 card worth $200, in spite of assurances that I would receive the whole $300 promised to me. I once again called only to be told, first, that I had already received the total $300 I was promised. Then after much waiting on the line, I was told that all I had been promised was the original $200. I should have listened to the bad reviews on AT&T and their poor business practices of promising one thing but then not honoring it. Guess I need to send a letter to the attorney general.

One star is one star to many. Customer service sucks! I HAD to cancel my account and move in with my children. There was no compassion to help with the cancelation fee. There was no indication that the new address was recorded. I got no information on how to return the equipment I have. I called two weeks later to get the information I needed to return the equipment. After 15 plus minutes to just get my address changed I gave up. I'll just throw the stupid equipment away! I will NEVER use, get, recommend DirecTV to anyone!

One star is too much for DirecTV. About a year ago we wanted to upgrade our service. To do this, they made us lock into a two year contract. We continued to be unhappy with our service and decided to cancel our service in December 2017. We were charged an early termination fee which we were happy to pay to get free of this company. We received an email that the fee would be included in our final regular bill. We had DirecTV bundled with CenturyLink with autopay covering the bill each month. We assumed everything was fine until we received an email in February that our outstanding bill had been referred to collections.

I was a DirecTV customer for almost 10 years. I tired of receiving poor quality reception during poor weather and a constant barrage of increased pricing. I switched to another carrier to reduce my costs and to get better internet. Two years went by and I received a call from a DirecTV/ATT representative who offered me, after a few hours of negotiation, a bundled package of DirecTV and ATT 1 gig internet for $112/month. That was supposed to include a waiving of my monthly equipment costs. Of course, I received my first month's bill and it was about $55/month higher! Both ATT and DirecTV put me through phone hell and each blamed the other for the price difference! During my call with ATT, I was put on hold for 35 minutes waiting for research of my case and then, when a representative finally came back on, I heard a voice say "**" and a click! Anyone who uses these companies should have their heads examined!

I have been an ATT customer for years now. This company is all about the bottom line, period. I have been having the same issue for months now, called 3 times, and finally they decide to send a technician out to fix THEIR equipment, and charge me $99!!! It is absolutely unbelievable that a customer should have to pay for equipment that does not belong to them. Also, I needed a new remote, and instead of telling me that I could get one for a $1 on eBay, they sent me a new one, and charged me $19.99! Never telling me that I would be charged... Like I said, this company couldn't care less about the customer, their only concern is profit... One of the worst experiences I have ever had... Very sad.

We have been DirecTV customers since 1996 and have always like it. Without issues, I foolishly decided to upgrade our equipment thinking there would be some improvements. Boy was I wrong. The menus make finding functions extremely difficult. You need a map to get around. The remote is awful. The prior remotes were a real plus with the ability to find your function keys in a darkened room without looking. Now the buttons are tiny and I have to look every time I use it. They broke something that was great. Cable remotes have always been awful and DirecTV's used to be a real plus. When we record a show now, it comes up on every channel possible and at various times. We are constantly deleting the extras. If we try to cancel recording one of the extras, all are cancelled. I sure wish I could get my old 44 unit back.

I was contacted by DirecTV/AT&T to reinstate our service. The representative promised an amazing package that has been NOTHING BUT AWFUL. None of what she said is correct and I have spent HOURS on the phone trying to get the package honored. Most people have been absolutely unhelpful. We have had service for under a week and regret it fully. DO NOT AGREE TO DIRECTV OR AT&T.

I decided to bundle my services in October of 2017 as I had a combination of DirecTV, ATT, and Comcast services at home. By dropping Comcast I should have been saving money. To be short and sweet DON'T BUNDLE. I still get two bills and I can't even access my DirecTV bill. They dropped my autobill for the DirecTV account and when I called to pay online and the customer service person told me it would cost five dollars to pay it. I had to call back and used the automated system. Needless to say the bills are confusing and I actually pay more (net bill as I upgraded some devices) than I did before.

I ordered DirecTV months ago, and was put on a promotion deal. Which was good, so when promotion was over I asked the representative to take me off the promotion so I won't be billed and I asked to downgrade me back to choice plan. So anyway he did not respect my wishes and end up billing me for channels I didn't even watch and wasn't even aware of still having the channels. So I asked to speak to a supervisor and she called her self Chris and she was extremely rude. Long story short DirecTV took advantage of me and I'm switching cable providers. I advise people to go elsewhere for cable TV. DirecTV is way too pricey and has tons of hidden fees.

Since we canceled service 2 1/2 months ago, we've had 6 interactions so far with various customer service representatives at DirecTV and still no recovery kit has been sent to us to return their equipment. Each time we have been lied to. On one occasion, my husband was told to go to FedEx to and give them the box and account # and they would take care of the rest. This was untrue. They said they don't do that. Then a rep told my husband to go to UPS, that they would do it. False again. We've asked for 3 recovery kits so far and nothing has been sent to us. And yet, they are billing us for the their equipment $170+. This is a sham. Over and over again, we speak to reps, spending countless minutes, hours to resolve this and they do not deliver. Each time, we have to start all over again. This is a dishonest business practice. Bill the customer for something they cannot control or correct.

Bills always change. It's never one set price and I have to call up complaining about my bill, then adjustments are done then the bill comes out saying one thing and yet it's something else. They have the worst customer service ever!

DirecTV does not hold their word on contracts! When I called DirecTV on 5/18/2017 to switch from another cable company, they had a special of $64.95 per month for internet with CenturyLink and cable with DirecTV for 1 year. When I called back a day later 5/19/2017 to say I wanted to sign up for that special, they told me it would now be a price of $94.00 for both internet and cable with the same carriers as mentioned above, plus they would give me a $10.00 discount for auto pay for 2 years, which would make my bill $84.00 per month, plus taxes. When I got my first bill, the cost was $187.07! I was charged an internet fee of $64.95 + taxes/fees and $103.99 for cable. I thought well maybe that was just because we switched from another cable carrier and they had to charge for the partial of previous cable carrier. So when the June bill came the cost was $117.37, still not the $84.00 package price I was told.

I signed up for their bundle package (tv internet, cellphone) end of October 2017. I had to wait until Dec. 1st for installation of internet. I could have had DirecTV and phone the next day but AT&T would not honor the bundle price. I decided to wait until the Dec 1st date for the bundle price. I was told it would all be on one bill. When I received my bill they were all separate bills and I received not of the bundle prices I was quoted when I signed up. I had called numerous times and was told someone would call back. I decided to cancel everything on Dec 26th. The Loyalty Dept. Offered to reimburse. The $100 installation charge but could not honor the price I was quoted because it expired the end of Oct.

The following timeline tells of my horrible experiences with DIRECTV: JANUARY 1, 2018. Genie DVR has been acting up for over a month and needing to be reset so placed order for 4K Genie. Receiver for RV was to remain the same and was told everything else would be 4K. JANUARY 4, 2018. Tech was supposed to arrive between 12:00 and 4 PM. At 4:19, the Tech called and said he did not have the equipment to install 4K. He would have them direct drop the equipment needed and would have to reschedule. I asked about the recordings we had on the HDR and the DVR. He said he could not transfer those recordings and he would cancel the order. I would have to call DTV again to see what could be done.

I’ve had DirecTV for a long time, couple days ago was my first time having connection issues and they wanted $100 to come out here and fix their problem. They don’t care about their customers. Switch your provider if you want good customer care. Don’t give in to their trap. They put you under contract for a reason!!

I got DirecTV over 2 years ago. I have been rather pleased with it. However, not long ago AT&T bought or took over DirecTV. Since then I have been having problems. The most recent thing is that about 10 days or maybe 2 weeks ago they "upgraded" the interface. This means they took things like the on-screen GUIDE and made the background very black and the text very thin and faint. Guess what, it is hard to read. Especially from a bit of a distance. I have been calling complaining. They keep saying it cannot be reversed. They say they have many complaints but no date on when it will be fixed. Frankly, if I do not get some promised date soon, I will be leaving DirecTV. I think in the future if I am ever with any company that AT&T buys I will automatically leave them too.

Thinking about hooking up to DirecTV? Read this first. After 10 years of being a DirecTV customer, we decided to lower our cost by canceling our service in favor of internet based streaming. We called DirecTV, and they said that they would send us a box to return the satellite box and remote. It only took couple of hours on the phone listening to various sales offers to get confirmation that our days with DirecTV were finally coming to an end. A month went by, and no shipping box arrived. A phone call was made, sales pitches given, and a "Yes sir, your box is on the way." Another month goes by, no box, but a email with a charge of $180 is now expected for the failure to return the equipment.

On Feb 13, 2018 I signed up for DIRECTV online with the assistance of an online salesperson. I had DIRECTV several years ago so I was fairly confident in their product and their service. I didn't know how much everything had changed! Anyway, I signed up for the $90 per month Choice package because I wanted the Travel Channel. The deal of the day was a $45 credit for the 1st year, a $200 Visa gift card and a 2 year contract. They set me up with installation for the following day, Feb 14th.

I got my DirecTV bill today and it went from 89.80 to 161.38. I called their so call customer loyalty department. They kept me on the phone for over one hour as they kept telling me they were checking into it and doing what they could to help lower the bill. The best they could come up with was to offer me a $15.00 a month discount. I said that is unacceptable for a long time customer. I told them I will have to cancel their services. They told me they would have to charge me because I had a two year contract which was an outright lie. I said, "I do not sign contracts with you for more than one year because I have had past problems with your company." I told him I would get a lawyer and fight this even if it cost me money! He researched past notes in my account and found that I didn't have a contract so he couldn't charge me. I told him I cannot deal with dishonest companies that bait and switch you and do whatever they have to in order to rip you off.

Been a DirecTV customer for 2 months. Everything was great the 1st 2 weeks but since then we are having issues after issues. All On Demand menus say, "Sorry we have no programs at this time that match your filter." Have called multiple times to complain. Have done everything the techs have told us to do and still nothing. Now our rewind doesn't work. Both of these problems have been a known issue with DirecTV for a few years now according to other review websites I've found. What we thought was going to be a great switch has turned into nothing but a headache. AT&T promises you the world to get you to sign up but can't deliver their promises. Now we are stuck for 2 years dealing with this.

I have the same services I had when I started with them in 2009 - nothing new, nothing canceled... However, my monthly rate, for no additional channels or services, has gone from 59.95 to 122.95... Living in an apartment we have no choice in what is available. It is DirecTV or nothing...so you are a hostage to their services. Their contract is coming up for renewal with our apartment community and we the residents are getting a petition to ask management to find some other supplier for TV services. We can at least fight back.

Numerous times I had no picture/television. I called for customer service and after going through the prompts I was disconnected and had to keep calling back. Once I finally reached a person it was someone in a foreign country. I went through the process of unplugging components and waiting for them to reboot. This process on several occasions took over two hours. Had success on gaining back my services only for it to happen again six more times. I've had this service for less than a year. For a technician to come out to fix the problems I was told that it was $99.00 just for them to send a technician out. Then they said if I paid $7.99 a month the service charge would be free.

We have been AT&T wireless customers for 25+ years and a DirecTV customer for almost 10. We recently subscribed to the AT&T “unlimited” wireless plan with free HBO with our DirecTV account. We're supposed to be able to stream, data free, using the DirecTV app; however, we're being charge data usage against our “unlimited” plan which is causing speeds to slow down. I have contact DirecTV three times and AT&T 4 times to try and get this corrected but get a different answer each time. The accounts are supposed to be bundled but they are not. I have been told every time I call that they have started the process of getting these bundled and have given me case numbers, which mysteriously get closed with no resolution. The latest chat session lasted 1 hour and 45 minutes and ended with, "Check back in two weeks to see if progress has been made." None of their reps know what they are doing and have no answers! It's a total scam!

NFL ticket put on my account with authorization, and when called in to remove never removed? They have no record of my call. When I talk to them they can see it but can’t credit me. I get thru to corporate and they offer me a year discount but make me feel like it’s my fault???

I am not one to usually complain, but this has been an ongoing issue and has made my blood boil. We haven't even been a customer for 6 months when the first issues began. The unfortunate thing is, everyone at AT&T/DirecTV likes to blame other departments and not take ownership and just deal with the issue. The end result, the customer is the one that suffers. After our first year of service (and several billing issues that well, had to sort themselves out) we received our bill to notice a few glaring issues. Besides the fact that our bill is not $20+ more per month, the package in which is signed a 2 year contract for was no longer the same contract 1 year later.

I know that customer service in our country is a dying art. But these people take the prize for the worst ever!!! Not only do they, in my opinion, with my recent direct experience, practice trickery, deception, in the form of bait and switch offered services, you're pretty much left on your own to straighten out the problem. Their tier of people that can actually help you starts at the bottom of a very long line. I spent no less than 4 hours yesterday and 2 today, trying to figure out why my bill that was supposed to be 50 went up to 140 when I was under a 24 month contract that began In July of 2017.

For 2 months now, we have had no signal on one of our TV sets. We have called more than a dozen times, received 2 new receivers which worked for 1 week each. We are told it is a "software" problem with these particular receivers and the engineers are "working" on it. There are receivers that do not have the same problem, but they are not changing the Current ones because they claim it would cost too much. Of course, they are still billing us. They have also refused to send a technician to check out the equipment.

We upgraded our AT&T phones in January and they talked us into upgrading our DirecTV subscription at the same time. In order to do that they had to cancel our old account and create a new account for the DirecTV upgrade for some reason. I had 100% paid for the NHL hockey package on the old account and it was working fine. The NHL package did not work after the upgrade on the new dish and receivers. I called support and was told that I would need to pay for the NHL package all over again on the new account because they could not transfer it from the old account. Ridiculous. I told them I had already paid for it and it wasn't my choice to close the old account. The support people said they couldn't help me and it was company policy. I've been with DirecTV about 10 years and never had any issues until AT&T bought them out. They are awful.

In my opinion you should be careful when dealing with DirecTV Service. Our experience was horrible! We have been customers for a long, long time. Last year we moved up north from Texas. At the time we were moving, we called customer service and told them that we needed to cancel our account. They said that given that we were such good customers they would suspend our account and wait for us to move into the new location. After the move, we received calls that we owed money for service charges which had continued along with a cancelation fee. Not sure of the timeframe we did not receive any detail. They said it was mailed but did not receive. Ultimately, we were willing to pay the cancelation fee (which customer service never mentioned) but they insisted we pay monthly fee for services we never used.

I have been a customer with DirecTV for the past 13 years. I recently allowed myself to be talked into an "upgrade" a few months back. The results have been a disaster! We have issues daily. I contacted DirecTV and was transferred 5 times, each agent asking me to repeat the same information over and over. 4 of the 5 agents had such heavy Indian accents, I had a very difficult time understanding them. Bottom line: If I want my old equipment back, I need to pay $800, my other option is to continue with my current equipment and endure daily problems. Guess it's time to change providers.

I canceled my service with them maybe 8 months ago because they kept slowly bumping up my price and I was tired of fighting with them. Last week I got an email with a really low monthly promo fee, so I called and asked a few questions, and decided to go with it for that price. I was told they’d arrive between 8 am and noon. They didn’t show. So I spent 40 minutes on hold to find out that I was misinformed and it was actually 12-4 pm. He came at the end of that window. I waited 8 hours for installation. I go to set my shows to record and realize my box does not do DVR. So I just spent the last 121 minutes on the phone trying to figure out why I don’t have DVR.

First off, they messed up by giving us a higher package, that we didn't ask for, with channels we didn't use and charging us. Also, if your account has been cancelled, you need to wait 24 hours before service is turned back on. The lowest package barely has any channels. Might as well use a cheap satellite. You get the same amount of channels. Very annoying that the bill also seems to be increasing for no reason and they can't explain why. DO NOT SIGN A CONTRACT WITH DIRECTV!!! Use Verizon FiOS if available!!!

I have had DirecTV for years, however during the past 6 or 7 months reception has been horrible, pixelating on the screen, audio is not consistent. Tech has come out three times and can't seem to fix the problem. Why can't they fix their issues?

We switched to DirecTV on January 1st. My husband was not home when it was installed because he was deployed on January 2nd, but he is the one who made the switch. I called on Jan 13th and was offered a protection plan which I declined. On Feb 5th I received a welcome to your protection plan brochure. I called DirecTV on Feb 8th to cancel the protection plan because I DECLINED it when it was offered to me. I was told by the CSR that I couldn’t cancel it because I wasn’t an authorized user on the account. I said, "I’m glad you mentioned that because I wasn’t an authorized user on Jan 13th when it was added." The rep put me on hold and spoke w/ a supervisor.

Started my subscription in December of 2015. My bill was due to stay the same for that year. At the end of the year it doubled. I tried to cancel my DirecTV and was told I was under contract for 2 years and would be charged a fee to leave. I decreased my channels on multiple times to get my bill below $100 and each time I did within a month it was back about $100 again without ordering pay per view or altering my programming.

I only gave it 1 star because you can't give it less!!! DirecTV sucks!!! They cannot provide the service access that they said they could. Continually bill us incorrectly. Picture resolution is horrid. Customer service does not listen. Talks over you and only repeats whatever theory computer prompt tells them to say. Their equipment is malfunctioning and they want to charge us $99 to service their equipment. Mobile access doesn't work half he time. DVR recordings drop the connection so you only get 1/2 the show you recorded. If you rent a movie and the connection gets interrupted you're just beat... They won't credit your account for the movie. We finally told them to cancel the service but they refuse to let us out of a contract that they have repeatedly breached. If approached by a DirecTV representative laugh in their face and run!!! BUYER BEWARE!!!

Same exact experience as Ebony posted. Scammed into a "bundle deal" for DirecTV Choice/Internet for "$85.86" plus tax, ($91.83 to be exact after taxes, and with $5.00 discount applied for auto enroll) from door to door salesman, then find out bill is way higher ($149) than quoted on my work order and not even bundled. "Fees" I was promised multiple times by this salesman that weren't going to be added were, "activation fees" "receiver fees" etc. and went through dozens of inept people who could not or would not fix it, with some saying it was fixed, and actually gave me "credits" only to find out I was still being overbilled $149.00 the first month. Others were rude and defiant stating "this is accurate billing" and simply did not care. Then AT&T gives you the line "they aren't responsible for the door to door salesman," yet these salesman are giving the same exact pitch to customers with the same exact lines. Unbelievable.

Once your promotion runs out you bill skyrockets then you call the cancel your service and get told different things by every rep you talk to. I was promised by the 1st rep that my checking acct would not be withdrawn for the next bill. And guess what it was. $147.08 was taken from out of my acct. Then I call the guy says it will be back in my acct in 3-5 business days. Well today is the 5th business day & still no refund so I call them again. The 1st lady says I will only get $67 back. Of course I go off so she transfers me to someone else who tells me my refund will take up to 30 days to get back. Once I get the kit to send their equipment back I'm done. Will NEVER deal with them again!!!

I have been a customer of DirecTV for 6 years. Needless to say, there were some bumps from the beginning. From promised NFL Sports package being free to auto billing issues, however, I believed things were resolved. THEN, I was introduce to their wireless package, which does require a 1 year contract, 7 months ago. And this is where my nightmare begins all over again. The wireless works about 80% of the time! And when it does work, I have pixelation, screens freezing constantly to no picture at all. I did call customer service to resolve the "issues" however, was informed by the CS rep that Directv is "aware of the problems and our engineers are trying to resolve the issues. You will receive an email when the issues are resolved". Well How About that?

There are no words to express how horrible the services and yet the FCC does nothing about it. Just the same thing with Comcast. All these capitalistic companies ripping us off every day and we have no choices. We might as well live in Russia. When you try to watch streaming it just stops and start you out on live it matter what your speeds are. I have superfast Internet and it doesn’t work. They just keep on blaming it on your equipment even though they replaced it twice. This is by far the biggest joke.

The contract that was signed was for 2 years service at 84.51 per month. All of the equipment was included. At the 1 year anniversary DirecTV raised the bill to 154.00 per month because I do not have a cell phone or any other AT&T service. Apparently I am required to buy a cell phone before the 1 year anniversary in order to continue to receive the discount. I am opting to pay the 200.00 cancellation fee and try out another company. I don't believe a company should use deceptive tactics to sell their products. I would not recommend this company.

My father lived in a cabin on our property and wanted DirecTV. We have it in our home, but when I ordered it for him they made me set up a whole different account. OK. It is in MY name ONLY! My father passed away on January 4th and I have been unable to stop service. I am forced to pay his bill of $122/month because they will not disconnect the service. The first time I called they told me that the department that disconnects service was under construction and that I would have to call again another time. So I waited a week. I called today. The first time I called, they disconnected me as soon as I said I wanted to stop service. The second time I called they told me to call during the business hours of 8 am and 6 pm. It was 9:30 am!!!

DIRECTV service, AWFUL, DIRECTV equipment, AWFUL, DIRECTV platform, AWFUL, DIRECTV billing, full of mistakes and overcharges. I will not call their customer service representatives, they know nothing about, nor do their management know anything about customer service. After Hurricane Irma knocked down our dish, DIRECTV could not get anyone out to fix it, for months. Luckily, that took me to the end of my contract period, where I canceled immediately. As a former AT&T employee, well, it was a much better company back in then. AT&T is a second tier company, probably in perpetuity. NEVER AGAIN will I do business with any AT&T company. Oh, and, AT&T Fiber, sign up now, you may get it by 2047.

It seems we have to call DirecTV at least 3-5 times a year. Something's gone wrong, satellite out, no picture etc. The only reason we have not gone with cable is we cannot get it in current location. They try to sell you a service contract over & over. I have a very difficult time understanding their customer service representatives (strong accent). Also everything that I have read states that their customer service is the best. When you're really search everything I found says it's the worst.

DO NOT UNDER ANY CIRCUMSTANCES GET DIRECTV, I have been a customer for about 20 years. I moved, sent back the equipment and now they said they never got it and I have to pay them... They would not let me talk to a supervisor, they forwarded me to a tech - Jonney... WTH.

For the last 6 months have been experiencing horrible reception from DirecTV. They call it "pixilation". The picture will go out, regularly it becomes distorted, when turning on TV sometimes there is only a "snowy" picture, sometimes the TV will come on and sometimes it will not, sometimes I get a message: "No signal then Receiver restoring"!!! I have talked to the rude, impolite and not-helpful reps for hours, have had 3 service techs at the house, they put in all new wiring from dish on roof to the receiver, replaced the receiver 2 times and still not working and getting worse every day.

After 12 months in, and no matter if you have a signed contract or not... they raise the rates. I'm able to save if I take another service from AT&T. Never ever will I use another AT&T service again! Cell phones contract will cost around $100, offered to me to save around $30-$35 a month. Ummm... no! I wanted to get the internet service, surprise... it's not available in my area! They can save me $20 if I drop the package to the lowest one they offer, but I lose over 50 channels, those channels that convinced us sign up in the beginning. I spent over 1 hour on the phone arguing with 2 different agents and got nothing but aggravated and nowhere! To break contract it would cost me over $200, service and customer satisfaction means nothing to this company! Stuck in a high paying rut until next year!

I've had it. Maybe this will get some positive response. Lie after lie after lie. I was happy with UVERSE. Then, ATT sent in the DirecTV bandits managed by Cody ** at MIPMarketing. They promised I would get exactly the same channels as I enjoyed with UVERSE, only much cheaper, with DirecTV and then my service would not be interrupted when it rains. This was to last for 2 years. They gave me this in writing! ALL A LIE! Now, they want me to pay extra for HBO and Showtime. Further, I try to remove STARZ and get hung up on. ATT is terrible!

Genie units are junk, with no reception. Salesman at Walmart said on demand was like AT&T on demand on steroids, COMPLETE LIE! Genie units require pressing buttons several times before they work. Feels like using the internet with a 56k modem. Was FAR happier with attached Uverse, and Xfinity. DirecTV is the biggest piece of garbage I've ever paid for, other than the newspaper.

DirecTV VIA Roku - Never received an account number. Spent over an hour online and making calls to numbers provided by DirecTV customer service personnel. I wanted to find my account number so I could view my account. One clerk gave me an 844 number that did not exist. Now I want to cancel my account after reviewing the above complaints but can't do so without an account number. SCAM or what.

When I noticed I was being charged for additional TVs and receivers (September 2017) I tried clearing it up DirecTV with a call. Which they assured it was. It wasn’t. I called again, supplied them with the information and noted that they had been charging me for 4 TVs and receivers since 2012 although I had NEVER had 4 TVs and receivers in my house. They apologized and said they had removed the receivers/TVs from my account and everything would be taken care of. The next morning, we noticed that our DirecTV system was telling us we had no receivers on our account (they had removed ALL of the receivers and we could no longer receive service). I called again and provided the same information, and the customer service agent was horrible. I checked my account later and noticed that they had issued a $4 credit and ALL receivers, including the ones that should have been removed, were back on the account and I was being overcharged.

I rented a PPV movie at the price of $5.99 from the site that the TV told me I had to rent it from to be able to watch it. Never did it state I had to have internet to watch this movie. After 5 minute and it wasn’t working I called DirecTV for help. Come to find out I can’t watch the movie that I was already charged $5.99 for and to make it worse the lady said, "I’m sorry we can’t refund you your money since YOU rented the movie." So DirecTV robbed me for $5.99 and just didn’t give two craps about doing it either. I could of went to buy my kids a movie from the store but instead I trusted my TV service and in the end got screwed over. Thank you DirecTV.

Since AT&T has purchased DirecTV the customer service and honesty has taken a huge drop. I have been a customer for over 20 years. I agreed in August of 2017 to be under contract for a year in exchange for a discount (bill credit for 12 months). My January bill had two programming price increases. I called customer service to inquire if my 12 month agreement is now canceled as they raised pricing when I should have had a contract price. The first person said I had a two year contract.

My wife & I got roped in by the $200 Gift Card. Unfortunately after 7 months we have only received $100. After several long phone calls I was told "sorry, the other one expired." So I canceled the service and now they want to charge me an early termination fee.

Rated #1 in customer support for 17 years over cable??? LOL, Right... Ok, whatever... I've had issues with the playback feature for months and they can't seem to figure it out. The most frustrating part is their tech support. They just want to blame my internet that's 250Mbps download and 32Mbps upload and then send someone out instead of looking further into it or even escalating. If they escalate and they say they will call you or email you, don't expect anything. When they came out the 4th time, the tech replaced the DVR. I asked 3 times, WILL THIS RENEW MY CONTRACT, the tech said no that I just need to sign a lease agreement for the DVR. I read the mobile screen he had me sign and nowhere did it say it would start another contract.

I am writing this on behalf of my 74 yr. old mother who signed up for Dish on 1/31. I've read a lot of reviews before writing this. First, I want to mention, is before making any type of call to this company download the free call recorder app on your phone which I did today and recorded all the lies and rude ** customer reps raising their voices at me to try and understand why they disconnected my mother's phone and internet. Both my mother and I have been on the phone for 6 hrs. today and finally got them to cancel under the, "Buyer's Remorse," statute which is only effective for 15 days with no cancellation fees (so we're told as of now.) Ok. That's great. Now who is going to reconnect phone and internet? My mother has been without for 5 days which had nothing to do with the dish and lives alone? Nope because she disconnected service they wont come out.

We cancelled service 1/27/2018. At that time we were told to expect an email about a return box and what needed to be returned. It has been 2 weeks since that call, and we have made two calls since then to get an address or ? to return equipment. Calls to customer service were irritating to say the least. We realize that Directv is now controlled by AT&T and have been swamped with returns since late last year but we expected far better service since we have been customers for 12+ years. We called today and were told to take the boxes to FedEx or UPS store with our account # on the units. Not holding our breath and expect to get tagged for non-returned equipment even though it is pretty much obsolete.

We have been DirecTV customers for over 20 consecutive years. Service for 18 years great. Since ATT buying DirecTV customer service has been increasingly worse and worse. They ship almost all calls to the Philippines & in the Caribbean. We have been dealing with charges not on our plan & because they are in another country they DO NOT listen whatsoever to our concerns. They promise to change this service & no one inputs those changes. When you try to speak with DirecTV representatives they speak over you & not with you.

I am still in the promotional phase of this future slave/master account. Over the weekend, one of the few TV shows I wanted to watch, and had looked forward to for weeks was scheduled. I had all my appointments, sat down, turned on the TV, and I get a bizarre message of “Delete a Location.” I called for tech support and while the gentleman who helped me tried, all he could do was get the service going sporadically. The signal went on, went off, and with each cycle, I unplugged the sorry receiver for the required fifteen seconds and would plug it back in. The signal would last another few minutes and then down it went again.

Do not sign up for DirecTV. AWFUL customer service! I signed up and they gave us 3 free months of movie channels - great - however after 3 months you will be charged $55 per month. When I signed I specifically asked for the lowest package and stated I do not need any of the extras. Asked for online billing as I don't do paper billing. Every time I try to access my account online it says I have no account. When asking for any assistance over the phone, the representatives are rude and nasty, they talk over you and they repeat themselves over and over that they cannot help - "Unfortunately" is their favorite word. I would never ever go through this company again. I cannot wait till the contract is done with! Dish Network was 10000000000x better and more accommodating.

I recently signed up for DirecTV service for $19.99 per month for the first year; this includes free HBO, Starz and Showtime for 3 month; it also includes free DVR service for the 1st year. My 2nd bill had a DIRECTV equipment charge of $7 to rent their box; no longer $19.99 a month. It's now $26.99. Before 3 months canceled the premium channels without a problem. After 3 months not only I'm I being charged $7 for the box but now I have an addition charge of $15 for the DVR service that was supposed to be included free for a year.

It is Super Bowl Sunday and the only reason I am watching the Super Bowl on TV is because NBC has it online for free and my wonderful daughter streamed it online (she's also helping me write this review). This is no accident. They said it's the entire area... but we never spoke to someone within 1000 miles of our area. Specifically they are answering from the Philippines, and as others have said they won't give their names or guarantee of a credit even though my tv has been out for about 12 hours now. They blame the snow that ended six hours ago and is not even 2 inches high (nothing for PA) yet I think every time a drop of few hits the roof service also discontinues. We will be discontinuing service and won't miss all the infomercials that spam our tv. We will also encourage to do as well. My daughter has a firestick but there are many other ways to get cable channels... I called 4 times and got no help.

On February 2, 2018 I called DirecTV customer service at 1 800 531 5000 about billing problem. After repeating my issue to representative, I spoke to the MANAGER SHAWN – ID number ** from Idaho, USA. I repeated my billing complain to him multiple times. He refused to accept my complain. He will not give me his last name, he will not give me his manager’s name and said he is the final authority and he will not escalate them further. He said he was following AT&T DirecTV corporate instructions. He wanted me to write to DirecTV corporate office in Dallas TX in writing by US postal mail. I checked on Internet I could not verify the AT&T DirecTV corporate office address.