DIRECTV Reviews

The first thing that bothers us is just about every time it rains or snows the satellite goes out. The second thing is the price. The first year they could find us a deal so our bill was $70 a month but after that they can't find anymore deals so now we are stuck with a $100 a month bill! We are looking for and will find an alternative.

I will always tell friends, family, coworkers to never subscribe to DIRECTV. I signed up for a 12 month contract 1 year ago. I contacted them to state I would be canceling their services after the contract was finished. They told me I had another year. They falsified the contract. I did not consent to this. They were also very rude and the female was yelling at me. I feel she was very intimidating and insulting. She said they never do 12 month contracts. I informed her I had one the year prior to this. She raised her voice and yelled at me again. Very unprofessional.

I have been an AT&T customer for many years. I did break away for a few short periods to try other Television and computer packages but always returned to the best. AT&T U-verse. I was always happy with it until I was called to switch to DirecTV. It was practically a threat that if I didn't switch, I would be paying a very high price to keep U-verse. Being that I am a senior citizen and on a fixed income I had no choice to change to DirecTV. I disliked it but could live with it for the two year contract and then I would change. Two nights ago DirecTV would not load on my TV and all of a sudden I was directed to a change button and walla, the print became smaller, lighter in color and I could not see it clearly even when I put my glasses on.

I switched from ATT U-verse (that I was happy with) to DirecTV when DirecTV had a promo package of $35/mo with a $300 rebate card. They put me in a non-promo contract, so I'm charged $50/mo and get no rebate card. They sent me an e-mail confirming the wrong plan, but I didn't bother to review it because it was AT&T, right? I'd done business with them for YEARS. I got screwed (for 24 mos in a contract I can't cancel) because I was naive.

I wish I had read the reviews before signing up with DirecTV and AT&T bundle. We have many of the same complaints as others. They will promise anything to get you to sign up and then you have to fight with them over everything when you get the bill. I spent over an hour with them again today and asked to speak to a supervisor who is always unavailable so I told them I would wait, and I did for almost an hour. A man named Bob finally came on the line and told me he needed to look at the account information and would call me back in about 5 minutes. It has now been over 2 hours and no return call. Same thing happened the last time. I was promised a callback. THERE IS NO CUSTOMER SERVICE - THEY ABSOLUTELY DO NOT CARE!!!

I had DirecTV via AT&T a few months ago. I was very unhappy with the product. The sales rep was deceptive. We were charged for a ridiculous cancellation fee of over $400 dollars. The sales rep had promised us that we had a week to cancel with no penalty. Well after that shock I had it. Took nearly a month and a half for us to finally send back the DirecTV box and remote because the service was never canceled following my original phone call. So we had to play phone tag until a return box was sent. I think it took me four phone calls to finally have the cancellation confirmed. Now we are stuck with the DirecTV dish. All in all I was unhappy with the service. The channel selection wasn't very good. The entertainment package seemed to be 50 infomercial channels and three channels I would watch.

Price jump after one year is more than it should be. Too many filler channels with little to none programming and when it rains we lose connections. It would be much better if they offered a better way of choosing channels.

They installed the dish on my storage shed and drilled holes through the roof using lag bolts too long, told me I had to encase the cable in a pvc pipe and bury it myself, dig a trench 2ft deep 70 feet long to my house. Now my shed leaks, and I went back to cable because every time a cloud went over I lost reception.

Cost too much, too much sales on channels, no tv to watch, gotta pay for any old movie. No channels that are worth watching. All is junk infomercials. It just is a huge ripoff.

DirecTV works fine most of the time, but when you start a program over from the start it will sometimes all of a sudden jump forward to the current position, it gets a little annoying if you are watching something interesting.

My friend has Directv and she loves it and we watch all the time all kinds of different channel like HBO, Showtime, Cinemax, Starz, basic channel and they are clear.

One of the worst experience of my life. Damaged my house several times and now send me to collection agency after refunding me several hundred dollars. Unreal.

DirecTV is way too expensive and instead of offering great deals to new customers, they should offer these deals to customers who have been with them for years.

My bill kept going up with me getting less. Each time a representative promised an offer that would lower my monthly rate, it was a lie. That person was only selling me another product that I did not want. Their introductory offers should be eliminated. Of course customers can opt out after the period ends, but somehow there is always a problem making that happen because of some type of disqualifier.

DTV, gives all kinds of incentives to only come back and double charge you. And you must read your bill every month. Hidden charges pop up. From time to time.

Content is above average but price is too high. Nevertheless, customer service is reliable and helpful and the service techs I have had experience with are professional, knowledgeable and always willing to show you what's going on and some simple DIY tips for next time.

They cost way too much. I just left them last week for that reason. I went with a local provider for $46 a month less plus all the movie channels. I did not have any movie channels before.

Reception is terrible when weather is bad. Movie choice is bad. Expensive too! Customer support wait time too long as well. I want to switch but husband refuses.

Directv cares more about attracting new customers than people like who have been with them for more than 15 years. They nickel and dime you with a lot of ridiculous fees. We don’t watch most of the stations but still have to pay for them. I get tired of their apologies.

I find the customer service and installation reps amazing. But the one thing that bothers me is the cost. The channel selection is dreadful too.

I used Comcast, Dish and AT&T DirecTV. Direct was the best. Lowest cost, WiFi, tape up to 5 channels, and great customer service. AT&T has the best for the Web and phone.

Every month the cost is going up by small amounts without authorization. Would change today if there was another good provider. A lot of channels would never use but paying for them now. Was given a 2 year price protection but it keeps going up, will not call on problem as no one speaks enough English to carry on a conversation.

We have had DirecTV for a long time. They called in Jan. to offer us a good package, we accepted only to find out later that we couldn't get it because we already had it. We were never told this over the phone! They have called us so many times since then that I'm going to the BBB! This is false advertising and harassment! The customer service is HORRIBLE, no one speaks English!

DirecTV was a good Business until greedy AT&T bought them out. DirecTV lied to me. Promised a $100 prepaid Visa card to switch to them and after I switched they didn't honor their promise. It's advertisement.

DIRECTV provides a great service, but they are deceptive with contracts, when an installer says, "No contract required with this..." and you find out that you are locked in to a two year contract and they won’t budge. And they get away with it. It isn’t right.

After 17 years with DirecTV with bad reception, always changing their incentives and having to call every 2 years to get my bills reduced with more incentives and listening to their crap, I decided to cancel. I don't watch that much TV anyway and living in the country I was getting bad reception no matter what. I even got new boxes last year. My son set me up with a better deal plus using the old antenna in the attic I have finally got my TV my way without all those extra channels that I never watched anyway.

The list of things that have gone wrong are too numerous to list suffice it to say that after 15 telephone hours and multiple visits. I still am paying for a TV that I can't watch. AT&T obviously has hired the 3 stooges management team to run this business, I have an appointment with Spectrum, and when I agree to the package I want with them I am putting the DirecTV equipment on the sidewalk. Pick it up or don't I don't care. Worst company I have ever worked with.

The new format DirecTV has made is horrible! The print sucks and every time I look at the record list or guide I have to reset it to alphabetical order. I don’t like anything about the changes DirecTV has made and I just got off the phone with them. My husband can’t see the print and doesn’t like anything about it either. As soon as my husband and I have watched our important recordings, we’re switching to a different TV service, like Dish. I’m so glad my contract was up last August. DirecTV has made terrible changes.

We NEVER received the $250 Gift Card that we were told we received for signing up! Customer Service just says "I don't see anything about it on your account" when in the beginning (a couple months in) a representative said "Yes, it will be sent out to you in 14-30 days". It has been almost 2 years, NO GIFT CARD! Nice SCAM you got going!

Resolutions DirecTV April 26,2018. I cancelled DirecTV on 12-26-2017 @11:30 a.m. I originally was told that I would only pay $57.00 a month for two years, by their field representative. He said that if I had Exede internet and the direct television package was all I needed. One year later, the price started going up; I contacted DirecTV and asked why this occurred that stated that I needed two AT&T contracts for that package. I explained what I was told and that I could not afford these increases, and to check my contract. I was told they could not find a contract and that after my explanation that the early termination fee would be waived..

If there were a way to give 0 stars, I would have done so. Who is DirecTV's target market? Who did their brilliant program designers poll to evaluate the new "improved" programming? Now, in addition to having to pay ridiculous amounts for our DirecTV service, we can't even read the tiny print on the screen, and have to calculate every click of the remote to figure out where we are, and what to do next to get where we want to be. The giant pop-ups are disconcerting, distracting and disruptive. I am enraged that we, the customers, seem to be the last ones considered when "improvements" are deemed necessary. At least give us the option of retaining the old programming for those of us who struggle with vision impairment and/or cognitive limitations. Don't force us into corners!

DirecTV has no knowledge of customer service. The people on the phone are nice enough but have no power to help you and so they transfer you. I was transferred 8 times and still did not receive help. I will never do business with them and would highly recommend no one else does either.

We have been customers with DirecTV for over 12 years. When we turned the television on today, we found that the Guide format had been changed. The dull gray color of the Guide was bad but the size of the fonts was so small we couldn't read it unless you get right up close to the screen. Being visually impaired is bad but when you cannot adjust the font size to compensate it's unbearable. We called DirecTV and were told that it was not DirecTV that was doing this. They had went in with AT&T and this was one of the changes. There was no workaround to get the fonts larger.

Directv added HBO to my account without my ordering it. When I could finally get thru to someone they removed and gave a full credit. However they then charged me a $10 disconnect fee. I refused to pay so the started adding late fees. Getting thru to them is a major problem with confusing auto answering service, long waits and dropped calls. When I finally talk to someone to have these charges removed they say they are legit and refuse to remove. I have been a customer for 13 years and have old equipment with no updates except newer receivers when old ones failed.

Absolute WORST customer service, I would NEVER recommend this company to anyone. It took 25 minutes to get through to the most UNPROFESSIONAL customer service rep to only not be helpful and continue to repeat herself that I just need to go online to figure out my issue but then hung up. Her lack of skill level is a direct reflection on poor management and training. No wonder people just stay with Spectrum/Time Warner.

Directv is the worst service. When you want to stay home specially when the weather is bad the service doesn’t work at all. All day. I figured it was the weather well just to find out that same thing happens during a beautiful sunny day. Worst ever. Not worth a penny.

DirecTV chained my zip code over to receive local channels yesterday. This morning they did not work and so I contacted DirecTV tech support. After going through 15 minutes of automated bull and then phone support in the Philippines, I got switched to the tech department here in the states... I went through 46 minutes of this techs screen readout repairs and no local channels... The tech said she will refer this to some other department and they will be in touch... That was about 10 am and by 4 pm I called tech support back and went through all that crap autovoice and the Philippine operator and finally back to a tech. Again I got a woman that went through the same bull that I had been through trying to get A tech out to find a signal and that took almost 2 hours the day previously so I went through the annoying questions and was told dont know what it can be and need to speak to Winegard about the problems.

First they offered a $200 Prepaid Visa card a few times, then upped it to $300. I accepted the offer since I was having issues with my Cox cable quality. The guy said $200 card when I called in, I corrected him, and he said I'd first get a $200 then another $100 a short time later. I waited 90 days for the $100. Nothing. This morning I spend 127 minutes with 6 agents, being transferred, cut off and all the while trying to upsell me over and over. Finally a guy in Loyalty said I wasn't "qualified" for $300. I read the email to him after he told me "Qualifications" would be on the email. Nope. He said that was it, the $300 offer wasn't going to be honored and I was stuck in a 2 year contract. Their customer service is horrible. Liars. Scammers. I hate being lied to! It's not so much the money as it is the fact that I've been cheated! Their attitude is, "So what? You have a contract".

On 04-07-2018 I ordered service for my residence, since then we have had problems getting installation due to The original vendor through Wal-Mart was not equipped with the right equipment to do the install. We needed a tripod installed to complete installation for our 2 TVs. I had to put a downpayment of $100.00 for service. Then we had problems with the technicians not keeping the appointments to do the install. Then we were told their HSP dept would have to schedule appt through HSP DirecTV Corporate office.

First let me say that the customer service is the worst in the world. They speak broken English, lie over and over again, and repeat things like parrots. I was offered via phone to receive the Xtra Package for 3 months @ $78.99. I also received a letter confirming that. I looked at my bill and it is $89.30. I called. They tried to tell me that I had to pay for changing my programming. THIS IS A PROMOTION not mentioned in any conversation. It's like talking to someone in the Twilight Zone. YOU CAN'T WIN. IT'S OUTRIGHT FRAUD. Someone has to put an end to this.They are ALL the PHILIPPINES and could not care less about YOU.

Started my account with a 2-year locked in price. After one year notified me price would double almost. Called and they told me it was locked in at the lower price for one remaining year. After 2 weeks got notice of increase and called again. This time I was notified that if I did not take up more AT&T products that price would jump. Then charge me $240 to cancel contract. Very bad business practice lying to customers about cost.

After a year of paying $40/mo for the lowest package, they repeatedly upped it to $90 without notice. Each time they upped the price, I called and they would lower it back down claiming they were giving me a special promo. On the THIRD raise, they wouldn't drop it down. I decided to cancel service because of this. They told me they would "send me a Genie Recovery Kit", which they even sent a fake confirmation of shipping email to me (tracking number **). Assuming it would be in the mail in the next week or so, I waited. After 2 weeks I called them again to ask where it was - lo and behold "if you are within 10 miles of a UPS store, you have to drop it off yourself". Oh and guess what, if it takes longer than 20 days since cancellation to ship it to them, I get charged a monster late fee. This isn't just bad customer service, this is fraud.

I went to the AT&T store to upgrade my phone on Jan. 3, 2018 at the McFarland Blvd. store in Tuscaloosa, AL. I was told that I would get a gift card ($200) which I received, and I was also told I would get a free phone with the one I purchased. I would have to switch to DirecTV also. Having had DirecTV in 2014, I had been very dissatisfied with their service. I told the AT&T rep. about my previous experience with DTV and did not want to repeat the experience. He assured me that since AT&T had acquired DTV, they had made numerous changes and all the problems I had with DTV before had been resolved. I regret that I didn’t get that in writing! The DTV service is actually worse than it was in 2014. It is in no way near as good as U-verse which I left for this promotion.

We have had many months of Service Disruption and agonizingly slow menu response. Technicians that came did nothing more than reboot the system and confirm that the service is poor. Customer service offer price reductions and credits but don't offer a solution to the Service Disruption and agonizingly slow menu response. New software version and menu has. It fixed the underlying issue of Service Disruption and agonizingly slow menu response. AT&T pushed us to their DirecTV service and won't allow us return to their U-verse service that we had previously. DON'T GET TALKED INTO DIRECTV.

I'm still upset and disappointed in those companies that take advantage of their costumer like hanging up on you, block your call plus you have had before in your credit history with them and they read it to you that you have made bigger billing mistake for more money than you always have in the past. Paid for it on the third of each month and it is an SS card that is directly pulled and they wait to the 23 try to pull the Bill. By then I have thought that I had extra money for what I want to get this account has always been turned back on and I hate how they treat me like hanging up, talking stuff to me and I have already submitted to them. Look at the history of the account. I have been discontinued many times and they turn the cable back on with a promise to pay full bill in full. Not a payment but the full bill like I have done in the past. Those company’s staff they have in billing will treat you like a dog that they have a power kick.

So I called to get set up with cable over a month ago. I spoke with a woman and explained that I wanted the $60 bundled package that I had seen advertised since I have AT&T internet. She said I would get that bundled deal. I also told her that I wanted a basic cable package. I didn't need the DVR. She said ok...I even repeated everything just to make sure we were on the same page. The tech comes out to set everything up and I couldn't be home so I had someone let him in. He sets up an HD DVR (not what I ordered) and left the old satellite dish laying in the backyard. Really unprofessional.

I have had nothing but lies and trouble from DirecTV. Their representatives told me things that weren't true each time we called them. Changed our payment on me without informing me. When calling to talk to someone on the phone they're nice and all but apparently they are only working as a phone service because everything they told me was wrong. I will never tell any of my friends to use them as their TV provider. They can't be trusted.

Direct TV is nothing but full of broken promises. You sign up for a specific deal and yet they continue to change the monthly amounts coming from your bank. I canceled due to this even after several phone calls asking why the amount keeps changing. They charged me $250 for canceling adding it to my credit report. Don't waste your money on these people. Either go with PlayStation TV or Sling TV.

I couldn't log into my DirecTV account. Called Directv customer service. Spoke to someone I could hardly understand and explained the problem. He asked which browser I use. I replied "Edge". He asked if I could use Explorer or Firefox. I said, "No, I have Edge on my computer. Why did I need Explorer or Firefox?" He said so it would be compatible. I explained that Edge was compatible until yesterday. He asked if I could download the app on mobile device. I said, "No". I asked where he's located because his accent was very strong (Also I wasn't confident he was going to be able to fix the problem since he didn't seem familiar with Edge). He said because of security he couldn't tell me where he was located. I said, "That's BS".

DirecTV recently "updated" their menu format which they claim will provide better menu selection and viewing. Better for who? Never received a survey asking for my opinion. The new format has smaller font size making it difficult to read channel menus, program information, and anything else you view via menu options. I do not need to see program information for every channel I am scrolling through. If I was interested, I would select "info" to read more. This is why they had to reduce font size, to make room for useless information ALL THE TIME.

TV guide - 1st off let me state that our cable bill is the most expensive out of all our monthly bills and we don’t have anything fancy or extra! They recently updated their screen format and made everything half the size of what it already was! I am not that old nor do I wear or need glasses but now within normal tv watching distance I can no longer read anything on the screen, as if it wasn’t small enough before!! I hate your new update/format and have had DIRECTV for pretty much my whole life but am now seriously considering changing to another provider even if it is just as small. At least I won’t be paying an arm & a leg for it!!

If they offer you bonus and gift cards, forget it. I sign up for DirecTV on this promotion to get a 200 dollars gift card. After 2 months of service, I never got it. When I called to complain about, no one could help me. I was on the phone for 2 hours, they transfer me from and to AT&T and DIRECTV 6 times, after all, I was exhausted and they said they can't help me because is been past more than 120 days. So this is just a trap and lies to get money from new customers. Nothing else.

Terrible Customer Service. All our phone calls to their 800 number ended up in China, India, South America Or ANY other Country Except in USA where we live. Last August we were offered a bundle that included U-verse Internet (AT&T), DIRECTV and cellular service. We provided a credit card so they could bill monthly for this bundle. Month after month we have been getting DIRECTV and U-verse Internet invoices with past due amounts. Trying to solve this problem we called the 800 number, and after spending more than an hour on the phone talking to this suppose to be Customer Service we requested to talk to a Manager. She put our call on hold and after few seconds she disconnected our call.

My bill was around 81$ a month. First they called and solicited us for free channels for 3 months but they charged us for them immediately so they lied and weren't free. Called them but never got our money back. After we complained they started taking out more money than we owed from our acct. Started out little more first month then more 2nd month then even more 3rd month. Unfortunately we didn't catch it till 3rd month and when we complained never got a real answer on why and never got our money back so we cancelled service. Told them why which was obvious and sent back equipment. Never got final bill but instead got a bill for $841.00!!! What??!!

I just got off the phone with Directv. My 75 year old step father signed up for their service at 50 a month, in September. In January, I was notified that he had not paid the bill, so while in NJ, I immediately sent the 50.01 that the website said that he owed. His service was shut off. After he received his SS check, I paid this company 211.68 to reinstate his service and bring his bill current. I specifically made sure that he was on a 50 a month plan as he cannot afford anything else. I made another payment of 50 in March and another payment in April of 60. Today, I received an email stating that his bill is behind by 286.00. I received another email stating that they spoke with him and he has agreed to pay this bill by the 1st of May.

I was offered service for $76 for 2 yrs guaranteed because I am a AT&T customer. After one year they raised my bill to $145 which I can’t afford. I cancelled the service and they are charging me $240 For early cancellation.

They do not listen to you. Everything is outsourced to different countries, customer service, manufacturing, tech support, etc... They give you what they want to have, they do not give you exactly what you want. They are overpriced, you are not getting what you pay for. You do not get all the channels you selected and are just trying to make you upgrade to any additional package to get the channels you were originally promised. The boxes and remotes do not communicate properly. The "universal" remotes do not openly sync you with televisions as promised. If they credit you, random charges show up to balance it out. They do not speak English as a primary to assist you, there are usually more errors from contacting them than you originally tried to get fixed. The list grows every day, save your money and read a book.

Called DIRECTV for loss of satellite. There was rain and snowfall, so I looked at my satellite dish and saw that there was not enough snow on the dish to cause the satellite to be lost. I called tech support. But, before you get a live voice, you have to do ALL THE WORK YOURSELF to restore any outages. Well, I always hear the rep say, "Oh I see you have our PROTECTION PLAN" BUT YOUR PLAN DOESN'T COVER techs to go out to tend to your problem. When I signed up for the plan I was given ALL THE BEAUTY of the benefits of what the plan offers. I've grown TIRED of hearing what the plan doesn't cover that I decided to cancel the protection plan.

As noted by other customers AT&T/DirecTV will regularly bill more than quoted, make changes to my account not authorized, double bill me, and then make me spend endless hours on the phone or in chats trying to get billing errors corrected. Oddly they do NOT have a contact address either by US mail or email that you can send documentation or preserve a written record of what the billing issues and promised credits and adjustments are. They love to keep you on the phone for hours "researching" your issue while you wait, "discussing" the billing mistakes with their supervisor, and finally acting very apologetic for the error and promising to correct it with an "adjustment" on the NEXT billing cycle, which does not happen, so you end up calling again to get run thru the same rat maze.

I'm constantly having to call to fix my bill or because DirecTV doesn't work properly and it's been months that my TV programs don't work properly and the newest excuse is other customers are experiencing the same problem and they can't say when it will be fixed but when the bill is due they want money. I'm sick of this crappy service. Wish I could cancel.

I'm a disabled single mom. I was promised to save a lot of money if I switched from Comcast to Directv. Once my bill fell behind it was impossible to catch up. Every month for over a year was over 120. My bill was supposed to be 57 a month. There were 3 different occasions where I'd pay my bill and 2 weeks later they would suspend my service once again. I have no other bills in my 36 years on earth where a company would do that. It was infuriating. The last time, I paid over 300 dollars and 2 weeks later, whatcha know suspended again. Ridiculous.

I had two DirecTV accounts. One for my RV, one for my home. When I returned home, I requested them to transfer my RV receiver to my home. After an installer visit and TWELVE phone calls, no one can figure out how to do this, since one of my accounts is on the “old” DirecTV system and the other one is on the “new” AT&T system. No one has been provided with enough training to know what to do. Unbelievable for a billion dollar company! It has to be embarrassing to be an AT&T employee during this transition. I am frustrated beyond belief and am cancelling my service.

I decided to cancel because every time it rains I have had no TV service and picture constantly froze. The feature on remote to rewind to beginning of show does not work. Anyway I decided to cancel service due to poor TV reception and switch back to Spectrum cable so I called to cancel and I couldn’t believe how rude customer care rep was. He acted very angry on the phone even after explaining why I decided to cancel.

Really bad customer service. It's always transfer & transfer & transfer & hang ups when I call. It seems like they are not well trained??? (Hopefully we switch soon.) It's frustrating when you keep calling and same thing goes on and on and can't get help.

DirecTV has to be hands down worst cable provider out there. First off the price is ridiculous. Just about $100 a month for basic cable. Second if you ever have a question or a issue and call the representatives are extremely rude, disrespectful just about every time you call. I had a question about my bill, had called, was speaking to the woman and explaining everything to her. Her attitude was disgusting. She was speaking to me like I'm stupid. Then in the middle of the call she hangs up on me and THEN all the sudden my cable goes out. She turned my cable off on me.

I NEVER write bad reviews but in this case, I have made an exception. I called CS to see if they could match Charter's pricing, they said no and so we made the switch. A week after, they still haven't sent the box to return equipment in and make a better deal than Charter (really?). It was too good to refuse so we took it and they told us to KEEP THE EQUIPMENT for re-hookup. We did. We had a late hookup due to family emergency. Rep came, took 4 hours to get job done, called because it wouldn't work and they said they had sent us to COLLECTIONS because they didn't get equipment back! Rep explained it was not our fault and they said still couldn't do it.

Bundle (TV, internet and landline) - Never worked, worst service ever. They will try to retain you as long as they can trying to fix the service remotely and it does not work. AT&T, I used to respect your company, but after this, sorry but you are the worst.

We signed up for DirecTV at a home now nearly 2 years ago. We had long had AT&T internet and were told that if we added DirecTV we could get both services for close to the price we were paying for 1. The installer did not show up until after dark and was in a great hurry to get everything done. The result was the satellite was not placed properly and we were unable to get many of the stations we wanted. I was told that there was a $99 service charge for them to come out and look at it. I questioned this since it hadn't worked from the beginning. They said not to worry. It would be waived. We found out the satellite was never placed properly and when our bill came they did charge us the $99 which we refused to pay. They also started our contract over because the repairman replaced the receiver.

I signed up for DirecTV because of the fantastic offer, which, by the way, included two $100 gift cards that I never received. I do not like telephones and rarely use them. DirecTV only pretends to have email. When you click the email button, it opens your email provider and waits for you to enter the send-to email address. I received a free DVR with my subscription. In addition, I am supposed to be getting all of these free movies on demand, but I have clicked on a dozen movies, and they have always been pay-per-view. That doesn't really matter because when I do find a movie to stream, I am told that my internet is too slow. I find that interesting since I have a DVR that they provided me free. I don't understand why they don't just say. "Please wait, because of a slow internet, your movie will start in about five minutes."

Service tech no showed on their appointment. I wasted all morning waiting for them to show up. They called five minutes before the end of the schedule time for no reason like it so they can show up. They don’t care about the customer's time.

The reason for this review is to let consumers know the bad experience I had even before signing a contract. "BUYER BEWARE" Do your homework about this company before entering into a contract. What I discovered is that AT&T and DirecTV is a scam. What the representative in the AT&T store tells you is a lie. I had an installation date set for next week. After I've done my research on DirecTV, I decided to cancel my appointment. I called customer service to cancel my appointment. The agent did not want to cancel. Instead he forwarded my call to another department. After waiting a while, I was directed to an agent who was supposed to follow up with the appointment cancellation. The second agent had no idea what I was talking about and gave me another number to call 800 531-5000, 24/7 customer service. I called this morning at 8am. The message said to call during normal business hours.

We were a DirecTV customer for nearly 9 years. We were moving so we called to notify them and we gave them our new address. Never heard anything from them and 4 months later I received a bill from debt collection still with our old address. Interesting how this didn't happen with any other service and we notified them. I called them and they were incredibly rude. Never using them again.

Watch Out, DirecTV and AT&T bundles are a scam. I got a bundle through DirecTV and got their 4K box. However the 4K box has issues where you have to reset the main box and the 4K box every 2 to 3 days. So it is a bad service that they know about but don't tell you when you sign up. A technician came by and showed me that it was a known issues. So when I called to cancel and go to Spectrum they are saying that I have to pay for 2 years since it was in my contract. Do not trust these people as they are just after your money and threaten me that if I don't pay they will send the bill to collection. Very bad service and so dishonest.

I have had DirecTV since December of 2017. The first month's bill was correct. Every month since, I have been overcharged. I was supposed to receive a $42 discount for connecting my AT&T and DirecTV bills. I combined the bills and the discount disappeared for "non-compliance". I called the first month I noticed this change and she assured me that it was totally a mistake and wouldn't happen again. Now, I call every single month, and every single month I get a representative that thinks I'm trying to get out of paying for my bill and just keeps saying "Would you like to make a payment?".

This is what I was told by this person on chat... Yes, let me get this straight! "Technically, our Customer Loyalty is the only personnel who can apply the new bundle offer for your DIRECTV and internet. I just need to provide the number to you and I will notate all of the details we had on chat to be reviewed by them." This was what the gentleman told me in the chat so I called DirecTV. After been on the phone all day... I got nothing out of it... except we have to pay way more than what we used to... They no longer give you a $35 credit promotion anymore even if you are a customer loyalty for almost 5 years... Now our bill went way up. I'm still going to check into something that is better than this on DirecTV. We are a very dissatisfied Customer Loyalty... Oh he did said, "We will email you when it's available."

I got DirecTV to have a bill around $40 and 3 months free HBO in March 2018. It's now mid-April 2018 and my bill is $220 because there were added shows other than HBO. I called customer service and they said, "Sorry for the mishap. We dropped that bill to $150." I asked why do I have to pay at all and they replied with because I continued to watch the shows for a month, which I actually thought it was free for me. Careful what's on your bill.

I’d been with AT&T for 11 years. Went in for a new phone last year, was offered $35/mo. cable TV from DirecTV because, guess what! They merged. I thought that was a good thing, right? Nooo! The horror just began... First off, the cable guy had problems connecting mine to the network so he said, “Hey! How about we connect it to your wifi instead? You just have to pay $100 extra for it?” I went along because I just want it done & over with.

I was conned by DirecTV. Great rates! Yep, for the first year and then anytime you finally got so exasperated and called in. Why doesn't DirecTV take care of their current customers the same way they take care of their new customers? I was a long time customer. Called in every year to get a discount once my rates went off the charts. Last week my DirecTV went out, code 775, the customer service rep got it working but said he put notes in the system and if it happened again I would get credit for it. It wasn't working on and off for the next week. I called again and told them I wanted the credit for the week and then wanted to cancel also. I was told I could get the credit, but not if I canceled? What? I didn't have service, why should I pay for it?

Cancelled promotional rate - bait & switch par excellence. Common story, unfortunately. Offered a 12-month $35-off promotion at sign up, abruptly canceled after 4th month. After months of complaints and temporary adjustments, DirecTV ultimately refused to honor our contract and offered no recourse. "Too bad, so sad" was their parting response. Hate to break it to you, but these folks know exactly what they are doing. This is DirecTV corporate policy. Very sad.

I was hesitant to sign up for DirecTV 8 months ago when I moved to a rural area but for tv service it was all that was available. Have had to call them every month about my bill bc it has NEVER been the amount on the contract! On hold for 45-60 min each time. Representative asks my name, I voice my complaints and then they put me on hold again, twice, then I'm transferred to a recorded message from ATT telling me how much I need to pay to restore my service, which is of course not what I signed up for.

I went in AT&T to get a new phone. I came out with that and TV service. However, I was lied to about so many things. For instance, the price, the channels, the price going up, whether I was scheduled for installation, etc. I had my 10 month old with me so I expected the sales rep to be honest. I said specifically: “I don’t have time to read the contract so can you please verbal all the material terms to me.” I thought he did this, apparently he didn’t. Then it took 4 times for an installation to occur because they kept no-showing. Anyone who has waited for hours for a person to come install cable even one is well aware of my pain. The list goes on but in general, all of the rest of the instances stem from sudden changes in pricing or service of which I was unaware when I signed up.

When it snows, I used to think how pretty. Now all I can think about is my DirecTV reception cashing. When it would rain. I would think of, "I'm glad the grass got mowed." Now all I think is, "Am I gonna lose my TV reception"? When it is windy, well if the wind blows too hard, I lose reception. There is actually a ** Lives Matter channel and a "Gay U.S.A." channel on DirecTV, right alongside the save the planet from global warming channels called "LINK" and FSTV" Free Speech TV, which is exactly the opposite of free speech. I can't read the channel guide because it has soft white letters on a light blurry blue background. I called to cancel and some guy named Devon lowered me to $25.00 per month. Does this mean that for the last two years they have been stealing $40.00 per month from me by charging $65? Please don't use DirecTV. I learned my lesson the hard way.

I recently purchased DirecTV. I moved from New York to Florida. The reason why I went with DirecTV was because I was told I'd be able to get the Yes Network. That to me was very important since I am a die-hard Yankee fan. I've been on the phone numerous times with them trying to figure out why I can't watch the Yes Network and each and every single time I'm told I need to purchase another package. I've been misled from the very beginning. I made sure to tell the sales rep that I needed to have the Yes Network in that was the only reason why I was going with DirecTV. I could have gone with Spectrum who I had for one year already in Florida and have had no issues with.

I have had AT&T for 30 years. I have always had great service so when they were paired with DirecTV thought that would be good. THE NIGHTMARE BEGAN!!! I have two homes that I wanted DirecTV. I was promised on each HBO for life and each $200 and $300 Visa card. Well I had to spend at least 5 hours on different days to get the cards. On one of my houses only got two $100 Visa card after much, much calling instead of the $300. Then if that wasn't bad enough I did not have HBO on either home. This began the most incredible runaround that anyone could imagine.

We had DIRECTV for a long 3 yrs. We moved and went with DIRECTV. Very bad do nothing but fight with them, we get know we’re with them, sit on phone forever can’t understand them at all, they don’t speak English. So they’re not #1. We tired of the fighting so we’re going back to Dish. They are #1 to us. So Dish here we come. We’ll be so happy!!! SO DIRECTV WE RATE YOU A BIG OOOOO.

When I switched from Comcast to DirecTV I honestly believed financially I'd be better off. After hearing them now that I know was a sales pitch full of lies and deception to get me to switch. Everything I asked about she was all on top of it. Certain channels, "oh yes, they were certainly in the package", particular due date I requested, "oh yes, by all means", the price 55.00 for my two year contract, "oh yes certainly." Failing to mention that the channels I preferred were on another tier. Failing to mention my due date could not be changed to beginning of month, as I asked about several times to confirm, always answering "of course, yes." And somehow my bill suddenly jumped up to 70.00 and today I barely find out this 55.00 package was only if I signed up for another service lie internet or home phone through AT&T.

I have never experienced worse customer service than I have with DirecTV. It is astounding. We moved from Indiana to South Carolina. We agreed to move our DirecTV service. They were supposed to cancel our internet in February because they do not provide service to our new area. Here are the issues we have had: Failed to cancel internet - trying to charge us for 2 months for a service they don't even provide in our area. Failed to show up to install DirecTV. Spent 6 hours on the phone with DirecTV - worst customer service ever - no one has any authority to make decisions. If you ask for a manager they will transfer you to one, but that person won't help either and they will fail to give you to anyone at a higher level.

I just found out that DirecTV signal disappears in a rainstorm after I was assured this problem had been fixed. Even their customer support team verified that the signal could be lost in a rainstorm. The technician that did the installation assured me that DirecTV had made some great improvements since I last tried them. This was a bold faced lie!

The techs are great, but getting to one is a nightmare. You have to work through a voice response system that can't seem to understand you half the time, and forget it if you have background noise. The system forces you to keep trying for a long time before sending you to a person. Chat works great if it isn't busy. If it is busy you have to watch for the button to change from busy to chat. If you miss it, someone else gets ahead of you. Although, they promised me a 2 year discount, but now the bill says 1 year discount. Guess I'll have to fight the system to try and get that corrected too.

Just recently signup with DirecTV. “Had it 2 years ago” and cancelled when rates went up. Got a promo for 300.00 Visa card and also another 200.00 Visa card for coming back. Seem like a good offer with discounted choice package, etc. Well 2 weeks in and already dealing with their unethical practices. Only received my 200.00 card. Spent 2 hours talking to multiple people at DirecTV and all supervisor can say is they apologize I was lied to but don’t show my other reward card for 300.00. Gave them agent's name and still won’t do anything. I will continue to let everyone know they do not honor what they offer.

Why is DirecTV’s associates NOT in the know?? It’s like everyone is trained by different companies. There is NO way I should call for a simple phone number change and it never be done. I have given them the updated number every time I call for the last year and it’s NEVER on file! They don’t do notations so no one is ever going to remember why you call. There is always issues and phones being disconnected. They add things to your account without your permission. They don’t ever know the promotions. They can not give details on your bill but they always try to transfer you just to get you off the phone.

I have been trying to fight over a bill via chat and phone. I was charged pretty much 3 months or more of service and even filed a dispute and escalated which is what they call it for 2 payments that did not post! I did this via phone and gave her all the info and account numbers etc. I call to check... “something didn’t go right. We have to do this again”! Weeks later! Then I get the runaround yet again person transfer to person! They act rude and just tell me to please wait on the department about the escalation... weeks later nothing yet again. This company is a rip off and customer service stinks!!! Try Dish Network!

I just got off the phone with a direct marketing representative for DIRECTV. When I said I wasn't interested, he was rude. When I told him he had been rude, he called me stupid and hung up. I am disappointed that I cannot give them zero stars.

When I left Comcast I was hoping to get better service with DirecTV, but soon found out they were merging with AT&T. I wasn't too worried but now that it's complete, I have no access to watching TV from the app on our phone. I have been having issues signing into our account which was recently fixed just to find out today it isn't working again. Although they have completely merged we are still getting charged 3 separate times for each bill (internet, cable and cellphones). Nobody can seem to help in the technical department and the excuse every time is the merger. Come on people, let's get it together and fix the issues. Oh, by the way, the only reason I'm giving a review on here is because I can't sign into their website for the 100th time!

On March 26th 2018 I called DirecTV to set up account and schedule installation. That was a nightmare. I talked to several representatives and they each told me something different. Scheduled it on wrong date and the order was so incorrect... They cancelled my installation with a text on the correct day. I called and got it rescheduled for that day. When technician was in route found out the order was so wrong. He didn't have half of the equipment to do the job so he didn't come. Had to reschedule and spent a few more hours on the phone with different representatives again trying to get them to get the order right...

I went into the AT&T store to sign up for the internet DirecTV bundle. The salesperson said I should come in there instead of calling directly to get set up. January 11th was when I first got my DirecTV hooked up. The installer did not show me his badge although expected me to lie for him. He acted like it was going to be a pain to hook up my second box so I told him to forget it. I am still waiting on my $300 gift card and I was supposed to get along with the bundle for $50 a month plus all your little fees which would add up to about $60 and right now I'm still paying over $100. Now I know there's installation installments and all but I was treated rudely by the salespeople at AT&T here and they didn't seem to know anything.

This is the absolute worst company I have dealt with. I subscribed late February 2018 to the $65.00/month (12 month - doubled the 13th month) 2 year contract "Ultimate" package. My first bill arrived a month later for $136.66. Trying to contact DirecTV billing to rectify this extravagant bill I could not get anywhere. The DirecTV contractor located in India is useless to say the least. The only assistance they could provide was to scrub the "DEAL" and get a lower "DEAL" with almost no intensives and minimal number of TV channel. I didn't and hope I can rectify this issue which seems to be an impossible task. My advice is to STAY AWAY from this company if possible.

This is the worst company I have ever dealt with. They do not care about the customers, only about the money. They were supposed to send me boxes so I could return my equipment and I have had to call them three times now because they keep sending it to the wrong address. They have even confirmed my new address with me multiple times and they still sent it to the wrong place. The incompetence is astounding. No one is willing to work with you. They are now trying to charge me fees for not sending my boxes back and I’ve had to call yet again to get it all fixed. I asked to speak to a supervisor as well and I was told that there were none available. This customer service is terrible. Everything about this company is sleazy. I will NEVER be a customer here again.

So me and my husband signed up for DirecTV in October, they offered us the NFL package... told us it would only be $55 a month if we combine the bill with our cell phone. So we agreed and did it... well now here we are April 4th 2018 and they are telling us that our bill is not combined and that we have NEVER made a payment and owe them $250... uh excuse me. Then please tell me why our cable has never been turned off. I call AT&T and they tell me that it is combined and we have a zero balance. So I then call DirecTV AGAIN and they tell me it's not and all this other crap. I AM OVER IT AND ABOUT TO LEAVE THEM. Sad we have been with them for 12 years. Anyone I talk to nonstop transfers me. It's bull crap. You can't speak to someone that speaks English. Rant over. DO NOT GO WITH THEM! THEY ARE LIARS AND WILL TAKE YOUR MONEY AND THROW THINGS ON YOUR CREDIT!

Due to an unreadable barcode I am unable to return a piece of equipment. Customer Service has been advised and promised to send a box that I could use to return the equipment. Weeks later and several phone calls later still no box and now the threat of $48 going against my credit report.

DirecTV/AT&T offered me a great package. Great, except they had no intention of honoring the price. The auto-pay for the contract price came out and paid DirecTV only. AT&T billed me another $74, including installation that was waived. 3 phone calls, hours, half of which was on hold, an hour and a half long "chat" with someone - who ultimately told me he could do nothing for me. When I called to cancel, they asked why, and when I told them they were not honoring our contract price, they said, "okay, let's get you canceled." I canceled way under the first 30 days, confirmed on phone no early termination fee, and NOW are trying to get me for an early termination fee. STAY AWAY! STAY AWAY! Do not believe their "deals."

DirecTV recently changed their user interface. I thought it was pathetic before, but they’ve actually managed to make it worse with this recent “upgrade” (or would “downgrade” be more appropriate)? Even for someone who’s a “techie” it’s confusing. Who designed this - a 12-year-old whose software designing resume includes playing Sims? Do yourself and customers a favor and model the user interface after Cox TV. Now THERE is a clear, workable menu, with minimal steps required to see all the information needed. As far as the service... it’s about as reliable as all of the providers. Recently experienced a bout of pixelation, and the DVR started arbitrarily recording an East Coast station rather than West Coast, so lost some pre-set recordings. They don’t usually lose the picture which is the only positive rating I can give. When my contract is up, will be cutting the cord, like many others have done. Too expensive for what you get.

Minor connection problem - They could not respond for 5 days. This is too long. Prices are too high. Kept getting overseas people I could not understand. I set up a cancellation for the 12th of Apr. Hope it works.

2nd time fooled by ATT/DirecTV Sale agent. We had ATT U-verse years ago when it first started. Great for a while, then prices started going up, the internet was going out now and then. So we dropped ATT, went to Charter. Not bad, and loved to watch the Dodger games. So a year or so an ATT agent comes to our door. He shows us this great tv package. We said, "You don't have the Dodger station." He lied through his teeth and said they do. He even showed us a program guide with a Time Warner logo and said that's where you'll see the Dodgers. Great!

I was a loyal customer for several years, when I decided to stop using DirecTV they were very rude. I called 3 times to send back their equipment and they said they would send me the kit to send it back with. I never received it. I was sent to collections for $245.28 for equipment. When I called to tell them what had happened, they said drop it off at the UPS store. I stressed the nearest UPS store is almost 100 miles away and they just kept saying drop it off at the store, like the miles did not matter. They act like they are reading from a cue card when they talk to you. I finally just told them I would just use their equipment for target practice as I had already paid for it!! I am mad. They were nice as long as I was paying nearly $200 a month, but just getting out of it has been very frustrating.

Just got off phone with DirecTV after 5 hours on phone with them. I was disconnected 3 times and when I called back had to go through the entire menu again with a 19 minute wait time on one call back. They changed my package without my knowledge, which made my charges more, signed me up for a protection plan, then said my broken sound system was a pre-existing condition. I talked to 7 different people and when I asked to talk to a supervisor all he had to say was, "I’m sorry our agents misinformed you several times, but if you want any help," he suggested I call corporate. Five hours of my day was absolutely wasted and now I feel that I am less than when I first called.

I have been a customer for 12 yrs. now and am finally fed up. I am paying so much now I can purchase a brand new top quality HD. TV. each year. The service is very poor. They came over for a problem and then cut down all my trees. They say we're in the way of the dish. It wound up being the receiver. I have just found a TV provider that is 2/3 cheaper and has all the channels I like to watch. The reception is so good I can see their make up on. I can go on and on but what's the use? Goodbye DirecTV.

My DirecTV on demand function has not worked since September of 2017. I've called them several times and they always respond that they are aware of the issue and are working on it but to date nothing has changed. I wonder how many other customers are having the same experience with their service. The error I receive is "Unable to access DirecTV at this time, try again later".

I've been with AT&T/DirecTV for 2 years now. The first 3 months were okay. They had a promotion where I would get 3 months with paid channels. After the third month I called to cancel the channels because I didn't want to pay any extra. They offered me another deal where I would get all 3 paid channels for very little more, I accepted. On the following billing cycle the amount I was charged was insane. I called right away and told them that was not the price I had been given. I told them to remove all the channels and they also gave me a credit for the misunderstanding. I thought it would all be okay after that, but I was sooo wrong.

I always loved DirecTV for the NFL Sunday ticket. I always toggled back and forth every couple of years between cable and satellite to save money. This year, Spectrum offered to pay my early termination fee if I switched from DirecTV to Spectrum, so I did. THE DAY I turned off my DirecTV, I was locked out of my online account, which is what I was using for 18 months to receive and pay my bill. Spectrum needs to see a printout of the bill showing the early termination fee. I have been calling DirecTV WEEKLY for TWO WHOLE MONTHS, spending 1-2 hours on the phone with various people and departments, but still no bill.

1 year into contract, they double my rates and I still lost 1/2 of my channels. Called got to speak to someone who can't even speak English let alone understand English. No help. Call back, I was told I will have to pay for canceling my contract when they are the ones who voided the contract. And then bring their equipment to UPS for mailing, then leave the dish on top the house, told my problem. Wow, don't even try to keep their customers. Rude when it's not their way. Anyone thinking of getting DirecTV beware, biggest rip off, run away at Walmart when they stalk you... would never recommend DirecTV... horrible experience.

This is the worst experience I have ever had. Almost would rather have none. It is incredibly overpriced and all the many channels they tell you get are sales and repeat channels. God forbid you would need help... it isn't happening. I could go on for hours about how unhappy I am but it won't help. I am still stuck in this awful systems for over another year. First cable company I find that will buy out my contract. I am gone.

Signed up 2 year contract. Never changed anything. Goes up every month a couple dollars. Suppose to stay same. Used excuse Government Taxes. Not every month. Will quit and tell everyone. It to get. Liars.

This company is the worst ever. They like to help anyone if you ask for date change they won't do it. Very rude can't wait to get rid of the them. Ever since AT&T took over the customer service is horrible. When it was only DirecTV it was ok. They lie.

They gave you false advertisement, and lie to you. And constantly overcharge you. I talked to one of a customer service because I was being charged over a hundred dollars on something I don’t know and then the guy was saying they gave me a hundred dollars. I mean how is it given to me if I was being charge over something that I didn’t sign up for. The employee was very rude. Not just that I was promised to get $500 dollars for signing up for DirecTV and plus a hundred to bundle phone and internet. So I said, "Sign me up for DirecTV and I’ll call back in a couple of days for internet." Which I currently have their service because they want to hit my credit which they did a year ago 6x I lost 30 points for. So after a couple days called back because I needed a phone line so I thought I might as well.

I do not understand why AT&T is taking what was a good service/product and turning it into something terrible. Today March 29, 2018 we noticed the entire format changed. What used to be a pleasing guide, channel remote experience turned into something no one in our household likes. After being loyal customers for over 15 years, we will be switching to the competition if this matter is not resolved. AT&T stick to the phone business before you destroy DirecTV.

Nothing worse than talking to a computer! Customer service lies trying to get to use AT&T. My contract is up and I’m moving to Virginia by September and not using this incompetent company for TV service.

ATT CELL PHONE & DIRECTV SERVICES ARE THE WORST. My experience. Dec 2016, I received a telemarketer call offering ATT, DirecTV and Internet services. I was told sign up and save substantial $$. I was on the phone 3 hours and 20 min to sign up all 3. Boy, what a mistake. What was offered: DirecTV entertainment package $50/month for 24 months; ATT Cell phone for 5 phones (I did not need new phones) $140 + Taxes for 5 lines with unlimited calls, texts and data. Internet (I do not remember what was monthly cost offered) but installer never came for 2 different internet installation appts so I ended dropping the internet.

I was offered their services through an apartment complex I had maybe 2 years ago. They only had one internet/phone/cable package through DirecTV. Halfway through our lease the complex added sports channels to EVERYONE's package free of charge. We moved from that complex at the end of our lease, and made sure to cancel our service through the complex, as well as contact DirecTV to end service as well. Fast forward about a year and now I'm getting collections calls concerning unpaid charges to DirecTV. Turns out, the sports channels package was SEPARATE package that IS NOT CANCELLED WHEN YOU END SERVICE.

Had a 2 year agreement for DirecTV service from Oct 2016-Oct 2018. In March 2018 raised my bill from $66 to $110. When I called customer service the woman said that I did have 2 year agreement and I only had to pay the $66 and it would be changed in my account. I checked the next day and it was still $110. Called again and was told it was a 2 year agreement but only 1 year at that price unless bundled it with another AT&T service, and if I wanted to cancel I would be charged $140 ($20 a month that remained on my agreement). Both times I called customer service I was transferred 3-4 times.

I've been a customer with AT&T over 20 years. I was assured that they would not run my credit. They ran my credit so I did not accept the installation. When I called them about it they have refused repeatedly to remove it and said that they are unable to do so. I do not give companies that are this dishonest my hard-earned money. I cannot do anything about the harm they did to my credit but I can't help fellow consumers not to have the same problem. On my last and final attempt to try and get them to remove this from my credit while on hold the recording stated, "We don't run your credit". LMFAO!

The way we pull up recorded shows changed today and it's harder to read and even harder to find/play programs. Why in the name of heaven would you make something a lot more difficult. A couple of hours ago I asked on FB if anyone else was upset and already have 6 or 7 responses - all negative. Stupid. Just stupid.

To start off technician came to my house at 9 o’clock. Got out of his truck, looked up, says, "I don’t want to waste your time or my time. I can install your service." I told him, "I want to second opinion. Please call your supervisor." Technician left. From 930 till 6 o’clock at night I kept calling DirecTV to fix the issue. They did nothing. This is the worst company I’ve ever dealt with ever. They don’t know how to treat new customers nor do they know how to handle an issue. AT&T should’ve disbanded DirecTV.

December 8, 2017 went to ATT to change phone service, employee told me about savings with DirecTV compared to Dish and said they would give me $200 VISA GIFT CARD. I said ok. They said watch mail for card... I did until February. Called again was told it would be 3 months, to make sure I did not cancel service. Called March 13, 2018 was told it had expired because I did not activate it. How can I activate the card when I never get ANYTHING about activating or even know where to activate? Was on phone waiting for replies, they entice you with rewards then do not follow through. Very disgruntled customer. Will make sure I never recommend friends or family, as soon as contract up for DirecTV they will be gone and so will ATT.

I have been a DirecTV customer for about 5 years and could not be happier. I have squirrels that like to chew my wires. DirecTV comes promptly. They are courteous, friendly, knowledgeable, get the job done quickly. When I mess up and need phone assistance they are prompt, friendly, patient, give me all the time I need. Will never change.

I have been attempting to rid myself of DirecTV since 12/2017- it is now the end of March, 2018. The first representative who I talked to initially to close the account told me my equipment was too old to be returned at account closure- he said, "Just throw it away" (I didn't). I was then billed for equipment about 2 weeks later. Called Directv back, then I was told they were going to send boxes to return the equipment, the boxes never arrived. Called them again, was told that they didn't send boxes anymore; I would have to take my own equipment to FedEx after they send me return stickers. Waited for stickers, none ever sent.

DIRECTV phoned me, hypersold me on a FREE MONTH STARZ, said NO NEED TO CALL IN AND CANCEL IT in 30 days... Reality: Starz Money pulled $ from my MONTHLY. I pointed out the tempting offer which was all fraud, declined STARZ, said reimburse me... But they did not remove charges. They'd stolen 30$ extra month. I described this. The little billing clerk in Manila after an hour, wanted to repay me 10$. NO WAY! I said I was a net journalist, had 7000 articles online. Showed them where...and said that now more than a few would be about THEM. I was thinking "DIRECTV -- DIRECTLY TO YOUR BANK ACCOUNT." They repaid the entire 30$ immediately. If you are a client of DIRECTV and they call offering a free month sample? DO NOT SAY YES. There are all sorts of side charges that whammy it up to double btw.

I own a rental property. DirecTV installed a unit on the exterior of home without my permission. When I tried to contact them I was connected to someone from another country, when I asked to speak to someone that lived in the U.S.A. that understood me, they said they couldn't guarantee that the next person could do any better. I told them this is against the law, when someone ask to speak to someone from the U.S. they are suppose to be connected. Poor company. I would not do business with them.

I am a customer of ATT: in one of my calls to ATT, the representative was very solicitous and suggested that I become a customer of DirecTV as well and I agreed to. An install date was scheduled, to be between noon and 4 pm: at 3:30 the serviceman called to say that they were on their way and that the job could take up to 4 hours: since I did not have the time to wait that long it was agreed that we would re-schedule the install.

I decided a couple of years ago to bundle my DirecTV and AT&T services. That was a big mistake. I cannot decipher my bill. I've called numerous times, but remain frustrated. My bill bounces from approximately $100 per month to $315 per month. I've called customer service for DirecTV and they transfer me to AT&T saying that it's their billing problem. I've called AT&T and I'm transferred to DirecTV saying that billing is their problem. I can't get a straight answer from anyone. I'm currently researching my options so that I can drop both services. My time is worth a lot more than having to stay on hold or being transferred back and forth with no answers. I feel that I've been taken advantage of.

We suspended our account in November 2017. Technician had to come to the new house to verify we could not receive any more DirecTV service. That was on 12/19/17. After calling several times a week we are still getting billed. One agent even told me this is going to affect my credit rating. It's currently 805. They cant get it together there and the harassing mails keep coming.

Constantly being charged with high bills and being given the runaround when I call about it. In the 8 months I have had DirecTV my bill has been the right amount two out of 8 times. Hate it and can't wait to get out of this contract.

On 3/23/2018 DirecTV took over $200 more than they should have from my checking account. I called to tell them that their automated system made this mistake. After getting nowhere with the representative, I called back and requested to speak to a supervisor and was in at least a 20 minute discussion with an employee. I went to my bank and told them what the problem was, while at the bank I called back and got another employee and asked to speak to a supervisor. This employee refused to let me speak to a supervisor and I demanded to speak to a supervisor yet he still refused. He stated he had read my file and he could help me.

I called to request a address change, I then learned it's $199.00 to move the Service. It was too expensive so I advised I would rather pay monthly without moving service so my contract could end June 2018. The rep offered to waive the move fee, send a $100 gift card and my contract would be extended to January 2019. Jan 2018 bill, I learned the fee was not waived. I been calling since January and requested to speak to supervisor that never called me back.

I will write this hoping to discourage anyone from using ATT in any way. I have been with them for the last year and as soon as my contract expires with them I will definitely not go back to them. My bill has never been consistent and when I call their 800 number they blame other companies. I have a bundle with DirecTV. They have blamed DirecTV for the timing of billing and it is a possibility but they are the company that is billing me. We had a new roof put on the house and the satellite was moved so as would anyone we called to have it reset in the correct spot.

DirecTV offered 2 Years of TV at a Price Guaranteed of $75/month: When I question price hikes, they say the small print allows them to pass on price hikes from their suppliers, and I can't cancel without a $20/month for every month we canceled. Where is the Attorney General of North Carolina, where is the United States FCC? In days past the State's Attorney General took on Large Companies that didn't live up to contracts with the States Citizens. The United States Federal Communications Commissions is responsible for keeping Companies like AT&T- DirecTV from running roughshod over their Customers. Big Business owns our Politicians and the FCC.

AT&T's new tower system is terrible! When AT&T took over DirecTV they screwed it up big time! The old DirecTV DVR boxes were well designed and they worked! When AT&T came out to replace one of the older DVR boxes they replaced all of our DVR boxes with their new tower system. The new tower system sucks! It is like having Adventure TV --- every time you turn it on you might get (silent tv) and the tv takes from 5 to 10 seconds to come on --- the TV blinks a white screen - then a black screen - then a white screen and then you might have sound or you might not -- it -- is -- an -- adventure but when the contract runs out it will be gone!!!

This review was written on 03/21/18. I switch to AT&T/DirecTV in December 2017 and I regretted since then. On the first day of installation, they messed up my order and the technician was not able to set it up the way I wanted it (I wanted the receiver in garage. I have my TV mounted on the wall and all wires an hidden). The 1st technician left, and I had to call AT&T/DirecTV for another appointment, they scheduled another technician to come out next week, however; they cancelled on me on the day that they were supposed to come out and fix the issues. They re-scheduled me for 3 weeks later!!!

A customer for many many years. Contacted to inform of impending move. Was told they would decrease my monthly charge if I would remain with them until move. I repeatedly asked the representative to assure me that there were no additional contractual obligations. He assure me there were not. I have now moved and have been turned over to collections. I followed their dispute process. I requested that they pull the recorded conversation between myself and the representative to validate my comments that I was assured no additional contractual obligations were required. The response I received back was that I received a contract in the mail post conversation and no signature was required. I owed regardless of conversation. After 9 plus years as a very loyal customer. I will never again utilize DirecTV and will tell anyone that will listen to not use them as their provider.

I am on the phone with AT&T as I type. I had to literally call them 7 times and I still cannot get thru to a person to get help. My service has been disconnected. I had a credit on my account and I was to pay the difference. I paid the difference and my service was still disconnected. They want me to pay the additional before my services are restored. I get conflicting information from every representative I talked to. No one is willing to help at all. I asked to speak to customer loyalty dept. I get transferred back to the main menu. I've left my name a number for a supervisor call back. Still waiting on that call. It's been several days. AT&T is a joke. I will not have service with them much longer.

I recently contacted Directv to add two receivers for my RV since I already had my home account with them. After repeating my information and talking to 4 different operators I was told that Directv will not activate and receivers not bought directly from them at $99 each. I advised them that I was purchasing the King Quest dish from a dealer and that they were offering receivers for only $79 each. The operator continued to tell me they would not activate those receivers. So I gave in and agreed to buy their receivers even though they did not offer any HD programming after I knew the operator was giving me wrong information.

DIRECTV - CUSTOMER SERVICE HACKS. So you sold me DIRECTV Service and DIRECTV sold me the premium insurance. My TV suddenly stopped working. DIRECTV took 1.5 weeks to get me a box to ship it in (You'll blame a partner for that, ie nothing you can do. I believe that is hack 3.) Then I boxed it up and shipped it in. It took a week and a half to get the box?? WHY?? SO you can continue to steal my money while NOT providing service. Communication was very good about what you were doing once you got my TV, and while you fixed it and then shipped it back.

My wife fell for a sales pitch from a salesman for DirecTV. From day one nothing went well. ATT was installed with DirecTV. The only thing is there was a three week delay between installations. The programming was not what was promised, I had numerous problems ongoing. I finally said enough. I stopped the service and was bombarded with calls asking why. I explained my reason over and over. I was charged a fee of over 300 dollars. I requested a bill detailing the fee being charged for discontinuing my service. I called for over two months. We were hung up on, told us they would send the detailed bill and never did. Every time they talked to us we would spend at least 1 -2 hours.

The experience is the worst I have ever had. Wouldn't recommend them to anyone. The stress on our account was wrong. Can't get them to fix it then there's a random name on our account. They can't tell us how it got there. Have made multiple calls. Spent over four hours. They hang up transfer to multiple people. I would cancel them. I hate I'm stuck with them for 2 years. It's terrible and our price was not true. Got a bill it's almost 20 dollars higher than we were quoted. I would rate them at a negative 10 if it would allow me to do so. Hope this makes a difference and I hope everyone sees this. I will do whatever I have to do to get my word out. Go with Dish all the way. This is a nightmare.

On September 20, 2017 I called DirecTV and asked my options about upgrading service because my current remote and receiver was slow. I was told I would be charged $25.89 but I would NOT have to enter into a contract because I have been a customer for almost 4 years. On September 21, 2017 a service technician came to my house to update my equipment. He asked that I sign that he installed the equipment and everything was running properly and asked if I wanted the equipment protection plan which I did not and I denied. January 2, 2018 I called DirecTV to ask why I was being charged for the equipment protection plan and then proceeded to cancel my DirecTV because I was tired of pay $135 a month. I spent over 1.5 hours on the phone and was eventually transferred to a supervisor because the representative said they were going to charge me $200 for an early cancellation fee.

During December, 2017, started receiving e-Mails from DirecTV/AT&T promoting a "Customer Come-Back" incentive to return for Service (WBL11). The first several Subjects quoted $200 Visa Reward, and then, toward the end of the Month, a Subject of "DIRECTV with $300 Reward Card!" Also, the Channel Package that I desired, 185+ (Choice) was offered for $29.99/month. I telephone, and arranged for installation for late December. Discussion with the DirecTV Rep resulted in an understanding that other than a fee for taxes and a second room mini-box, there was no additional fees, or a contract. So, What did it cost Me? 1. First 12 months: $70/mo. 2. Second 12 months: $113/mo. 3. Promised $300 Reward Vis: After 3 mos, ONLY $100. DO YOU THINK THAT DIRECTV IS BAITING AND SWITCHING?

I have been double billed by Directv for over a year. My husband and I sat down with our bank and found out we were paying an estimated 588 a month for our address. There was an account in my name and my husband's name. It took months to resolve and multiple calls. We also found out they were charging us for boxes that didn't exist in our house. They ended up crediting us 322 which was lower than we were overbilled. So they ended up putting the credit on my husband's closed account instead of my open account. Here it is a month later, multiple phone calls later and we're still waiting on our credit. They are now telling me my bill is overdue even though they owe us money. This has been extremely frustrating. I'm sick of calling customer service trying to get this resolved because I either get disconnected after an hour on the phone or they tell me I'll get a credit in 3 to 5 business days. Here I am still waiting.

When DirecTV was installed the person doing the installation caused significant damage my house, stole my personal property, damaged my garage and shed while trying to break into both. When I complained to DirecTV they were very angry with ME! All my complaints about the damage and missing property have gone unanswered.

My wife and I got DirecTV when we lived in area where we could get TV and internet bundle. We moved and couldn't get internet service they provided. They swore our bill would not change. They keep trying to add little charges to our bill. It's different charges every time. They will not take charges off. Then, this takes the cake, our channel guide has been out for over a week. They told us it would cost us 99.00 for tech to come fix or 7.99 a month for the guide channel. I thought guide channel is included in service. They have us for 10 more months on contract and then they can keep their surprise charges. I would rather watch Crackle and Netflix on my phone. Thank you for your time.

I was promised that there would not be an increase in my bill. It was suppose to remain $65 per month for 2 years. I just received this month's bill and there was an increase. I called customer service and they kept apologizing but informed me that there was nothing they could do. I also have had an issue with my TV guide. For the past week, it says “to be announced”. I was transferred to tech support and they wanted to charge $99 or $7.99/mo for a technician to come out and fix the tv guide. I am very displeased with this service and would not ever recommend DIRECTV.

Installation and Equipment fees - Very poor customer service, unwilling to work with the customers under contract. Not sure how this company stay in business with the lack of customer support and willingness to help the customers. Instead overlook what the customer is asking instead of trying to find a solution that works for both the company and the customer. This company would prefer losing customers and getting bad reviews instead of working with the customers. Customer service is very important in any company.

Disconnected service because prices continued to increase. Had service for 8 yrs. 9 months after disconnecting and returning ALL the equipment in a prepaid box that was delivered to me by FedEx, I received a bill from a collection agency for $235.47. I was on automatic withdrawal for 8 yrs and never received a bill from DirecTV. Called the collection agency and was told it is for equipment. Now I have to file for DirecTV to review the bill.

Well I left Dish to be with DirecTV. Had them all over a year. It all started in December. They ask me if I would like to try HBO plus Cinemax for free for 30 days then if I want it, do nothing. If not just cancel. So 28 of Dec I canceled. Come Jan I was billed for Dec and Jan. They even turn me off another 25$ for something that was not my fault. Then I talk to someone. They said they take care of it and it was all went to Feb. Bill turned off again. Never took it off bill. Another 25 fee for shut off and I again called. They said pay 96$ and 89. From that point on my bill again 189 and shut off.

I was stopped in Costco by a DirecTV salesperson and decided to listen to his deal. Worst mistake. He basically lied to me. I was told that although they give you some premium movie channels for free for 3 months, you really don't need them. He told me 80% of the On Demand movies were free. I asked because my previous provider had less and less available for free. I know now he was telling me what I wanted to hear. Without subscribing to premium channels, I would say 10% of the movies were free. Also had service issues. I had service interruption with almost every storm. I called once, they said they sent a signal through that would fix it. It didn't. After 5 or 6 months, I had enough and gladly paid the cancellation fee (for the "no contract," 2-year contract).

First, was talked into switching from DISH by DirecTV's shill NOW Communications. Install was immediate, but cost $50 to NOW, which I didn't understand until too late. Suffered thru poor service for over a year then cancelled. Then the difficulties really started. On 3/7/18, I canceled service with DirecTV. Received a cancellation confirmation email saying that I needed to return the DTV receiver within 7 days of receipt of the "return kit" or risk "non-return fees". OK, I'll wait for the return kit.

Signed up for DirecTV. Was told to download the app and start watching. I was sent ID and password. That didn’t work. After 40 minutes I was transferred to Technical support but phone dropped. No one called me back. Called them back through AT&T. They said they were closed. Found flyer for DirecTV. Called. They were open but they could not help. Left foot and right foot do not work together. Thank God I did not give up my present cable provider. Maybe that’s why they cost more.

2/27/2018 Ordered DirecTV and setup appointment on 3/7 8 am-noon. Never showed, never called to reschedule. 3/8 had to call twice after being told that someone who contact me to reschedule for install. 3/9 called again. Spent almost 3 hrs on phone, Debbie was wonderful and rescheduled me for 3/17 8 am to noon. Received phone message on 3/16 and confirmed install. Received call on 3/17 at 10:20 am to confirm install. Called at 1 pm. Requested to talk with a supervisor name George. Said to give him a few minutes. Never called me back. Called at 1:30 pm to get an updated status, was informed my install was now changed to Wed 3/21. Called back and spoke with Denver who said they can come and would call me back shortly.

DirecTV/AT&T is the worse cable company. My interactions with them moments ago has left a very bitter taste in my mouth. They give you all these discounts and trick you into a new contract, so when the discounts end they tremendously increase their prices, drop channels and refuse to negotiate. I'm stuck for 24 months. When my contract ends I'll be canceling for good!!! There's nothing they can say or do. BEWARE if you're deciding to go with DirecTV/AT&T. They really don't care if you're a satisfied customer or not. They will manipulate to get you in and then stab you in the back.

I want to give them zero stars but I don’t think it is allowed. My bill more than doubled in 6 months. I was paying over 240 for terrible internet... and ok cable. When I finally cancelled I was told that I should have called every couple weeks to get the best deal. I could have had a faster internet plan for $20 less. I should not have to call you for that to be on hold for 20 min to get a deal as your customer. After canceling I was given instructions to return my hardware... bring the Internet box to a ups store with my account number and wait for a box to ship the cable boxes in.

We had to call DirecTV out for repairs. They came out and said he would replace some component. It started to work. We have the problem again and they want me to waste 4 more hours when they should have fixed it right the first time. They offered me $10 for 4 hrs of waiting time to find another service provider.

I have been having a lot of issues where the picture freezes up for brief moment while using wireless recover. Have called DirecTV and keep getting the runaround, and till date they have not been able to pinpoint the issue. They keep saying that it’s a programming issue and they are working on resolving it. They are one of the worst TV providers I have ever experienced. Worst customer service.

DirecTV is absolutely the worst satellite provider on the planet. I have had their service for 10 months and have called every month because my DVR doesn't and hasn't worked since they put it in and they tell me I need to buy some service plan in order for them to come out and fix it! They are total scammers, they suck you into some promotional deal which ends up being total bs and then make excuses for months as so why it is still not working. Stay away!

My stepdad struggling to survive on a fixed income was advised his monthly satellite bill could not be lowered so he should discontinue his service and have someone sign a new contract for service at his house guaranteeing he would be locked into a much lower price for a period of two years. When he asked me to assist by signing a contract I asked questions and was assured he would be locked in at a lower price for two years and that he did not have to do anything additional.

I detest DirecTV. I have tried to contact someone other than an out of country person that cannot speak English properly. After getting DirecTV, I found I did not like it at all. I had to upgrade just to get channels I really wanted since they were not part of the 800 channels I was getting. After complaining about this, the associate I spoke with told me I had to wait 8 days before they could do anything. I asked why and she only answered that I had to wait 8 days. After 8 days, I called back and this associate told me she would expedite my request to speak to a manager. This was 3 weeks ago, I am still waiting on this expedited contact. I tried to find a way online to email DirecTV, funny, I still have not found a way to contact them other than the phone numbers at their call centers. They have lied and lied. I cannot wait until I can kick this company to the curb!!!

I answered my cell phone and a fast talking DirecTV agent said the call was recorded. He then said I am giving you Starz for a month free and some other Channel. I started to say something and he ended the call. Mind you I said nothing but hello! I got an email two days later from DirecTV Thanking me for contacting them! I got online with their chat service and found the agent had added the Channels and charged my account $6.99 a month! This is an example of a new law we will need in this country so these fraudulent service providers when a breathing human answers their phone can’t add services without a word! I have had ATT phones for years and DirecTV is associated with them. Shame on them for this predatory behavior. I complained but I am sure without a law enacted they will continue their fraud.

This was horrible before AT&T bought them out. Now it is even worse. Their wireless boxes are complete crap and cannot even detect their own remote. I hate everything about DirecTV and their cheap **.

For over two months I have been trying to cancel service due to moving. I have spent hours on phone being transferred from dept to dept to retention dept. I have paid past due for service that was never used and supposed to have been canceled. Still not canceled still being billed. Service interrupted... have not lived in house for three months. Will not cancel until I pay for service that should have been canceled. Surely this has to be against the law. Extreme gouging, extremely rude threatening customer service reps.

This is the worst company since AT&T started. I've been with DirecTV and the upgraded equipment. No email, no warning, no nothing. And then you try to call and all you get is, "I'm sorry." Does it hurt to send out emails? Sucks.

Lies lies and lies!!! Customer service is the worst customer service ever. This people keep lying to you. They don’t take care of their customers like they promised on TV. I’ve been charge for other stuff that I haven’t been asked. I got moved from one door to another and I got your $200 on top of it. When I was there to pay my bill they said I got $100 credit which was a lie too. Now I got a charges from them so they’re all not gonna pay $347 from their own eyes. Even the supervisor say it’s not his problem because it’s not a writing on here. Then I asked him to hear the conversation and he couldn’t help me.

Can't find Call Waiting info? Menu no longer brings it up??? Tech could not either??? SUGGESTION: Re: PLAYLIST DISPLAY - Please consider putting the recording dates next to the name of the recording. Presently the recording menu's information is confusing. Identifying the programs by their IDENTITY NUMBERS as opposed to the dates and days of the recordings is useless more often than not. I doubt anyone knows what episode or what the programs assigned numbers are...

Although my account was past due, I was told a additional $50.00 offer would be added to account for the next 12 months. Since the numerous increase pass to me as a customer, I kept the DirecTV service. For several months after Hurricane Harvey and repairing my home, I've had difficulty making my payments. I asked for assistance from DirecTV to avoid interruption of service. I call each time for any promotions/offers to help offset the high cost of the service. After FEMA and SBA denials for home repair assistance, I am still trying to complete the repairs of my home. I called the week 03/03/18 to ask about the contract on the account, lowering my bill and asking about any other options. I spoke to a rep. in the Loyalty Department and was told a additional $50.00 credit for 12 months would be added but I did not reflect on my bill.

I waited for 6 hours for the tech to show up and upgrade my receiver. I got off work early just to be home for the service call. The tech never showed and made the cancellation reason "customer cannot afford installation". WTF??? After calling and demanding that my call be escalated to a supervisor, they offered no apology and were nasty. I am cancelling my service at my home and my business. YOU HAVE LOST A LOYAL CUSTOMER.

When my husband and I decided to give DirecTV a try, I went online to request service. After selecting the services we wanted, I would hit the checkout button but would be redirected back to the order form...something was not working. We then called to let them know that ordering online was impossible. The woman I talked with said no problem, she could take the order and we would be given the same discounts. I explained that one discount, a $5 a month credit for autopay said it was only good if done online. She told me that would not be a problem. We went ahead with our order. When she asked for a card for the file, we of course gave her the one we thought would be used for autopay. Installation went fine and the In-Home Expert that accompanied the installer went through everything with us, even confirming our monthly price.

DON'T GO WITH DIRECTV... THEY ARE HORRIBLE. FROM CUSTOMER SERVICE TO SERVICE IN GENERAL. I've only had them since November of 2017 and I had to call every month to take care of my bill due to it being higher each time. They would add stuff without my authorization and I was to have HBO/Cinemax free for 3 months which the credit wasn't applied so I would have to pay. Now to top it off I'm paying these high bills while their system isn't working correctly which then I have to call these people again. Also you have to a protection plan ($7.99 or $19.99) or your service call is $99, even if it's their problem. I had U-verse before and I loved them but not the bills that's why I switched but now I'd rather pay more than deal with stupid people.

This has been the worst company to work with. I've dealt with credit card companies, utility companies, and plenty of call centers; this by far has been the worst. It started 6 months ago when DirecTV was due to install my services, but no showed, not even calling to state why. I called in the next day to find out that even though I was told my credit was great and I did not need to pay any installation fees ahead of time, there was an 8 dollar tax on that fee. So DirecTV did not call or install my services over 8 measly dollars. I got that cleared up and later installed. Then my first bill came, which was nearly 400 dollars! Their justification was a glitch in the system caused my promotion to not be honored, after around 2 weeks of calling in and fighting them it got fixed. But it didn't get honored on my bill before calling in multiple times, then filing with Better Business Bureau. After that, the company had a representative call me, and it was fixed.

Many years ago I opened this account. It was put in my husband's name because his name is on the credit card we use to pay for the service. We want to cancel the service and no one will talk to me because my name is not on the account. This is after talking to three people I can barely understand and being on hold for more than 15 minutes. Every few months, they find a new way to increase our bill and we are now paying over $140 per month for service we almost never use. I can't wait to hear what my husband's experience is when he calls. If you have a choice, use someone else! If I could give them no stars, I would do that instead.

I subscribed to DirecTV Now as part of a promo with AT&T internet. I absolutely hate it. Constant commericals, Constant lag, no user friendly customer service etc. I wanted to watch episodes that I had missed but was unable to start from season one. I cancelled immediately. I would not recommend DirecTV Now to anyone. Very poor customer service! No way to find help!

I used DirecTV 11 years ago, and I had a very positive experience. Recently I decided to return to DirecTV and the customer service representative have been incompetent, inconsiderate, and inconsistent. Needless to say, in less than 30 days this company has managed to lose my business forever.

I have been a DirecTV customer for 8 years. I find their customer service department inadequate and incompetent. EVERYTIME I call they cannot recognize my phone number, then you go into press this button hell. I have never been able to get service in less than an HOUR. Even given the account number mystifies them and their call in options a waste of time. Understand if you use them you WILL be frustrated with the most common questions, get disconnected and bounced around to the "right department."

We signed up for a bundle of DirecTV, internet and a home phone. Had our direct hooked up on the 7th and our other 2 services scheduled for the 9th. The 9th comes and they say there is and so they are suppose to come out the next day. Again same thing happens. Says they will be back. They never show up. My wife spent 3 days on the phone with them trying to resolve this issue. Just to have them tell us we will not be getting internet or a home phone after we signed a 2 year agreement for all 3 services. Customer service is rude and blamed the whole situation on us and then the techs that came to the house. ATT never once took responsibility for their mistakes or gave us the services we signed up for.

A year ago I signed a contract for 2 years with DirecTV. The bill was supposed to be $69 for Choice plan for two years. Every month my bill has been going up. I've had it for a year now and it keeps going up. The bill keeps going up for the last 2 months. I have had to call them and complaining about it going up. Last month it jumped up to $87. This month jumped up to a hundred and sixty. No. Excuse me. A hundred and $18 and I asked him how come it was so high and she said because I didn't add my AT&T Go phone combining the two bills together so they're penalizing me for not putting my phone on with the TV bill that's not in the contract.

I never inquire any services from ATT or DirecTV. Upon checking my credit report, I found out DirecTV did a credit check out of nowhere. I never called them! How can they check my credit without my SSN or without any authorization from me! Please help as the customer service department is not helping. I also want to mentioned I filled out the web form online and got the report from Equifax saying that DirecTV did in fact checked my credit.

When I contracted services for 2 years the salesman assured me that it was a straight $50.00 for 2 years and at NO TIME did he mention you have to have an ATT service in the 2nd year. I would not have signed up because ATT isn't even available in my area and their cell phone service is awful in my area. Now they want $42.00 more a month for the same exact service. Lies and no one in customer service will help you.. too bad you didn't read the fine print. I can't wait to be done with them and I will NEVER EVER recommend them to anyone ever!!!

October 2017, I made the mistake of changing over to DirecTV and AT&T because of their great prices offered on packages and internet, but I hope to warn others of my mistakes. Due to DirecTV missing over 4 installation dates in October of 2017, I was promised a $200.00 credit which never received. On top of that, I was told the bills would be one and not billed separately, which it is now almost April 2018 and the charges come separately and I am not getting this great deal I was originally offered. I was told with Internet and satellite my bill would be under $100.00. I have yet to pay under $100.00 every month, in fact this last bill was $295.00.

Since AT&T took over DirecTV, our billing has been a nightmare. They promise so many great things over the phone and never deliver with the pricing that they promised at the time of a contract. We are counting down the days to get out and never ever consider ATT again. Very shady practices. We also had to get out of our cellular for the same reasons. Bill was never the same month to month and 100.00/more than what we were told at the store when we signed up.

I have been a DirecTV customer for 12 years. When my equipment stopped working, I was surprised to have to wait EIGHT DAYS for a service call. During that time, I got repeated phone calls and texts confirming my appointment. I waited for 8 hours, well beyond the 4-hour window they gave me on the date of scheduled service, and no one came. I called, and demanded to speak to a supervisor. "Kyle" the supervisor claimed he could not get me an appointment the next morning, but I would have to wait for 3 days for the next available appointment. What more do I need to say. This company's service department is worthless.

I have had a broken 4K receiver for over 4months and when I call DirecTV says it is a national problem. Will not replace the receiver with a different model without a cost to me or signing another two year contract. Have had them for over 7 years and will not let me out of my current contract so I am stuck paying for a broken receiver.

I have been blessed to have associated over the phone with Janae. I spoke with her through DirecTV customer service. Janae, hearing mine and my husband's fixed income along with our ages and my husband's cancer, went over and above as no other representatives have done. Janae, a single Mother herself, understood hardships. She realized our situation of not being able to afford our DirecTV service any longer... she contacted her supervisor. My husband and I were offered upgraded equipment and a fair price for our DirecTV service.

Planning on taking to court. I can't get it off my credit. I was lied to. DirecTV doesn't beam through trees as the guy on the phone said that new Tripod tech. Was a bunch of crap. Beware. When I get my house this year I'm getting Dish Network. All I wanted is it off my credit. DirecTV you are a joke. What kind of fly by night operation are you running.

Have read the complaints about DirecTV and thought I would add the following for thought. I have had DirecTV since 1985. Always satisfied but would rather pick channels than a package but that I could live with. Now I see they are giving gift cards up to $200.00 to sign up and/or $30.00 for three months not dish required. I have to ask what are they doing for a customer for over 30 years - NOT A DAMN THING. Now during bad weather my service goes out - only what I want to watch - not the infomercial channels??? I also noted that they offered a 50% discount on the NHL channel with only 35% of the season remaining. Great deal only pay for a half of a season when a quarter is remaining. I am going to research some other option as I am tired of being screwed. My next post will be about Cell service and the screwing we are taking there.

DirecTV installers (MasTec), damage your home and company has little interest in taking responsibility for it. TV company has a lot of issues with service and customer service. At this point after 6 months it's just been one issue after the next. There is a good reason for contract and arbitration clauses.

I cancelled my DirecTV February 18 because I went with Uverse. This morning I got an email with a $356.83 charge. I called Uverse and found out it was a Directv charge where they didn't cancel the service. I called Directv and was told they couldn't talk to me because the account was in my husband's name. Ok, they have talked to me for 2 years. I was the one who ordered the service, which was OK with Directv, they dealt with me every time I had to call them, which was often, but now that they didn't cancel the service and owed me money all of a sudden they can't talk to me! My husband is deaf and they're fully aware of this. Directv says their customer service has an A+ rating. Only if they are the ones filling out their own surveys. Not one time when I called did I have A+ customer service as a matter of fact I'd rate it D- at best. They were rude and not helpful at all. As soon as my 2 year contract was up I got rid of them asap.

Call with problem in regards to channels not working. They feed you a bunch of bull and will not back up anything they say. They are out to get your money and you're out of the service they promised. They will not compensate you for their channels not working and tell you it's your problem. I've called twice about this and no resolution has been made. Cannot wait till my contract is over and I will be glad to get rid of DirecTV. This has been one of the sorriest excuses for TV I've ever had.

I needed to cancel my Directv services, this has been one of the worse experience I'd ever dealt with. Customer service was rude when I didn't want to answer a million questions about why I was cancelling service. I was told that I was under contract because I hadn't called to cancel at renewal time. I was never told I had to call. So now I'm being charge $240.00 for cancelling which makes no sense at all. Directv has trained its people to be thieves and crooks. They have lost a customer for life.

Every time it rains a little heavy or we get snow blowing the picture goes out for hours. On 3-6-18 we had no service for 4-5 hours. The price for DirecTV is costing as much as Cable with less channels. We had DirecTV for over 8 years and this past year is got to a point where we are disgusted. We planned on moving in several months. We have Fios phone and internet and found we can get the entire bundle and save over $80.00. Just DirecTV itself is $140.00 a month. The entire bundle from Fios is $131.00 for 2 years. At least we can watch our shows during snow or rain.

Just cancelling the service is AWFUL! I called before I received the service to cancel the installation. The first time I called, I was on hold for 14 minutes before I spoke with someone. When I told him I wanted to cancel the installation, he got all my information then put me on "hold" and wouldn't talk to me while I heard him laughing it up in Spanish with his co-workers background. When it was clear he wasn't going to talk to me anymore, I hung up. The second time I called I spoke with a person who said he could cancel my service. After giving him all my information he informed me that he couldn't cancel my service and transferred me to the people who could "help". Once transferred I was on hold again and finally got through to someone and then he immediately hung up on me! After this customer service call, there is NO WAY I would ever do business with DirecTV. GLAD I CALLED BEFORE I GOT THE SERVICE!

When we signed up for DirecTV we asked the installer 'How does the satellite hold up if the weather is bad?' And of course he assured me that the service was amazing, it rarely went out, and only in extreme weather events!! Went even further to tell us he had DirecTV in his own home and he never had an issue!!! Well lo and behold a few days later we had some rain, a few sprinkles, and out went our satellite!!! It's been about 6 months since we started service and we lose connection if the damn wind blows, if it rains, if it's cloudy, if the sun sets, you get my drift!! That coupled with the fact that the internet connection drops on an every other day basis makes me sincerely regret signing up for this awful service!!! But at least I have 400 channels of nothing to watch!!

I have been with DirecTV for a long time, I even left and they got me back. However after having to suspend my account due to moving ever since I reactivated it the bill hasn't been right. So anytime you call first of all they are all foreign and they pretty much ONLY use the script. 2nd of all I was told my bill would be about $100 now they are telling me $122 before taxes but my bill has been around $150 and with all their promotions... Which I was recently given one 5 months ago it's been screwed up ever since.

So I've only been a DirecTV customer for less than 2 weeks, for the last 4 days I've been without TV, I called on a Sunday because I was getting errors that there was no server to connect. The first representative I spoke to was very nice we went through all the steps to get it working and all failed so she had to set up a service call two days out. I had to take a half a day off from work in order to be there for the repair. I called the day of my appointment to be sure that a Tech is scheduled and the appointment was confirmed. I waited all afternoon and no call and no Tech, I called customer service she said he was running late but will be there. Around 5:30 pm I called customer service again they had no idea why the Tech did not show up nor did they care, we asked for a supervisor. They said one will call back within 30 minutes, over an hour later the supervisor never called.

DirecTV would have a rating of 5 from me. I've had them for years with no problems, and no problems with the weather. When we first got DirecTV the Tech placed it on the side of the house so it would be protected from the weather. That worked for a very long time. Then we just wanted the service added to another TV and get Genies only. When requested just to add another TV they said we had to put the dish on top of the house. I told them the reason it needed to be on the side of the house, and they said they are not allowed to place the dish on the side of the house anymore. Now every time there is bad weather our channels go out. Who wants to be in the house with no TV during bad weather. To get it fixed through the week you have to take off from a half of day from your job or wait until the weekend. A suggestion is that they get a case or cover to protect the dish from the weather. We are searching for other options as of this time.