DIRECTV Reviews

When we were calling to have that done, DIRECTV told my wife and then me that it would be a $99 fee for the move, within the first year. When I explained that the tech did not mention the fee and that we told him we would be moving soon, that we wouldn't have started the service if we had known that, I was told that they could not waive the fee.

They tried to discount it $50, but when I made my point of not knowing of the fee when it was installed, DIRECTV wouldn’t budge. "We cannot waive the fee", was what I was told. So I said we would cancel the service and not pay the cancellation fee. They said they would be happy to note that on my account and to have a wonderful day.

I finally got through to someone (Jody) who could confirm, but the earliest they could install it was 9/7. I obviously wasn't satisfied, but they were okay with doing that to me. Offered me nothing as a credit and refused to talk with me.

I will never work with DIRECTV again!

Today, I found out that I could have switched out equipment at any time. Now, they say that it is a two-year service contract and that I can go back to my basic boxes. But that will also cost me $69.00 plus tax for their equipment that I somehow get the privilege of leasing on a monthly basis. I honestly used to love my DirecTV service, but now, I just feel trapped and stuck with a service that does not appreciate its customers at all! They are **, bloodsuckers, users and abusers.

Oh, and by the way, read the back of your bills. They can not only use the information on any of your credit cards that you have paid with, but they will also use the information off of your checks to take what they feel you owe them. The representatives intentionally try to make you feel stupid by continually bringing up the agreement and its contents that I should have read before I called and agreed to. When I bring it to their attention, they apologize and say that there is nothing that they can do about that. I also asked them to listen to the supposed "recording of the phone call for training purposes" or whatever it says, and they said no. Their monthly fees keep going up, and the service keeps getting worse. They lie, they belittle their customers, and they don't seem to care any more.

I made two separate calls to different staffs. Neither salespersons would allow me to cancel. They would not allow me to speak to anyone in the company above them. My credit card company has removed their charge and future charges for this service, which was never provided. The absurdity of charging my card but having to have my husband call to cancel was stupid. First, I shouldn't have had to cancel a service that never began. Second, I should have been able to remove the charge from my credit card. Third, when I asked for a greater authority to make an authorization, I expected results. I was not expecting a patronizing drone on the other end of the phone, who only had the ability to repeat a written rule in their book. I look forward to sharing this abysmal customer service story through every social media outlet I can. When I typed an email to a service center, the email wouldn't ever send. They couldn't even receive a complaint correctly.

The following month, checking my bank account this card was tied to, I found it was charged with my monthly bill to DirecTV. I was upset, but okay because funds were there to pay, I didn't complain. But I unenrolled in the auto bill pay I never signed up for. So three days ago, checking my account again, I found a pending transaction to DirecTV. What? I never signed up for the auto bill pay and I even cancelled it!

So I called and the person recommended calling the bank and putting a block on the card for the pending transaction. The bank won't do it, but if the company gave them some info, they will reverse charges. I called DirecTV three days in a row. "We will take care of it for you."

Today, speaking to a supervisor, he goes into, "Oh, if we remove the auto bill pay, you won't get the $10 discount you are getting." Never mind. I never authorized auto bill pay! I explained that I had to transfer money into this account to cover charge, taking money for more pressing matters. He then told me they won't reverse charges because it was paid for services rendered. I argued my point, he stated well at least the bill is paid. I said by me not authorizing this payment? He told me he hopes everything else in my life goes better.

Should I not have the right to pay my bill when I want, by due date? Is it right for them to charge me and take my money when I never authorized this?!

When I went to cancel, they charged me $132 for a "cancellation fee". I informed them twice and spoke with a supervisor twice. I was disputing the charges and not going to pay. I would pay for the time I used the service during the month, but not for a cancellation fee they snuck up on me.

Needless to say, they charged my credit card without my authorization. I consider it a fraudulent charge, but the steps I needed to go through with Visa were ridiculous (affidavit, which needs a police report and a notary to sign as well).

Never use DirectTV for perhaps some of the worst customer service you can get.

This would lead me to believe our agreement was for six months since the movie channels were cancelled after three. Simple math, right? I woke up with a $839 charge to my account with no warning this morning from DirecTV for a $340 early cancellation charge and the rest in equipment fees because they didn't send us the boxes to return the equipment like they told us they would.

I am not a customer and do not have any agreements with them. My daughter had to contact the BBB to resolve a bill with DirecTV and received a quick resolution from Rachel ** at Trust link. The following email was forwarded to her from DirecTV, acknowledging that she did not owe any money. However, my credit card information was on her online account as a pay method but never used. After receiving the below email from DirecTV, my credit card was charged.

"We acknowledge the receivers were returned and your final bill was adjusted accordingly. After your early cancellation fee was reversed, we agreed to zero the remaining account balance; however, no refunds will be issued. If the account has been assigned to a collection agency, the agency has been notified to remove your account from collection activity, cease actions and clean up any negative reports to your credit history. Please allow six to eight weeks for the collection agency to update their records and notify the credit bureaus of this change. Credit bureaus may take longer to reflect changes in your credit reporting information."

After receiving this email stating and agreeing to a zero balance, my credit card was charged twice. DirecTV emailed this response when contacted again by the BBB about the unauthorized charges. "We have reviewed this and feel that all issues brought to our attention were resolved as per the original response. With this new information provided, we have researched the account and found that her mother's card was authorized on file for Ms. **'s account. We require all customers to have a debit/credit card on file; the charges for $84.68 and $135.49 are considered valid and will not be refunded. Thanks."

BBB says: As you can see, they've provided a complete explanation of the various events affecting your agreement. I realize that you're probably not satisfied with the explanation, but the company has made it clear to me that this is their final position and they're unwilling to issue any additional credit. I sincerely regret that I was unable to effect a settlement that you would regard as fair and appropriate. Other than keeping the report on the company's file, I'm sorry to say there is nothing else I can do. Please know that I've done my absolute best to assist you and, though the outcome of your complaint did not turn out as you wished, I hope you'll consider using our service next time."

About a year ago, we asked about buying a DVR from them. They asked why we wanted to buy one and we told them it was so that if we ever cancelled, that we could keep the things that were recorded on it. The only thing that the customer service agent said was, "You would really buy one for that?"

Well, we bought one about four months ago and we cancelled our service today because it has gotten too expensive and we can't watch anything that is recorded on it. I called to ask why and they told me that we have to pay for the service to use the DVR. I thought it was like any storage device. Once you have something downloaded to it, you can use it whenever you want. It works that way with an iPod. I paid for service from iTunes for a while and downloaded songs I liked and then cancelled and of course I got to keep my songs.

Why don't I get to watch my DVR? They should explain this when you want to buy one!

Approximately one to two months later, I received a DirecTV bill in my name. I contacted them and was told that he called and put the service in my name. I did not give permission to have this service in my name at any time. It took several months for the separation to be settled. I contacted DirecTV on 8/26/2011 to have the service cancelled and they advised that I was responsible for a $280 cancellation fee. I disputed that charge as I did not initiate the service or accept responsibility for it at any time.

After arguing with the representative for several minutes, I asked for the supervisor. I've been on hold for 25 minutes and still no supervisor. Any other service requires that they speak to both parties to transfer billing responsibility.

If this does not get resolved by today, I am going to flip out and whatever actions I take will be blamed to DirecTV for pushing me to the boiling point. (I told the supervisor this). I hope that I get a phone call today at **. I am very pissed off at the service I have received. I hope that I don't do something stupid because DirecTV does not know how to take care of customers. You have been warned about how I feel and I can't handle my emotions right now, knowing that you guys are costing me money by sitting my ** ** at home waiting for a call or a technician to show up.

I called DirecTV to ask what was the issue. They then stated that they only suspended the account for six months. This was not explained at the time that I was suspending my account. My final bill was for $990.00. I returned the equipment and my bill went down. I am still being charged $239.90 for following their directions.

I was told that my HD units were free and that any additional non-HD unit were $6 each. I was being charged for 3 units, two of which I was told were free. I thought that I'll just apply the rebate online and this will be fixed. When I did apply the rebate, it says that they will need eight weeks to process the request and will apply it to my bill at that time. So, for the first three months that I'm supposed to have discounted service, I will still pay full price until they can "process" the rebate. This is the second time DirecTV has ** me and I find it very unacceptable that there is no recourse whatsoever for this. Consumer Affairs and Better Business Bureau can't seem to do anything because they are still running this scam. Why is it that there is no recourse in this country?

When I received my bill after one week of service, it was for $42.95. I then called DirecTV and told them that there was an error in my bill. The gentleman that assisted me told me that after reviewing my account (he saw where the other representative had noted), I was quoted $16.95 as they had to assist me several times in getting the installation taken care of. He then told me that if I cancel after 24 hours, it would be $480.00. I explained to him that at no time during the previous conversations was I told that $16.95 was incorrect; otherwise I would not have proceeded with the order. He insisted that they would charge me $480.00.

I don't think it is fair that I have to be the victim when it was apparently one of their sales representatives who messed up and misquoted me. This to me seems like a bate and switch technique. I did warn him that if I was charged, I would have the charges reversed.

After a year of having the bundle, our bill for all three services was about $200.00 a month and our bill was never combined like it was supposed to. My biggest complaint that I have is after a year, we disconnected our services with DirecTV because we had a 12-month commitment with AT&T. I got a bill from DirecTV for $280.00 for an early termination fee. DirecTV is telling us that we had a 24-month commitment but AT&T agreement only says 12 months.

I have had DirecTV services in the past and not once had to pay an early termination fee. I have disputed this charge with DirecTV but they are saying that the charge is valid and they even sent me a signed work order.

I feel that this company is very bad. I would never do business with DirecTV or AT&T again. It is a nightmare having to deal with these people for an entire year. I don't understand what gives DirecTV the right to charge me an early termination fee if we had a 12-month commitment with AT&T for the bundle. We had no agreement with DirecTV to begin with. I think that the most ethical thing to do is credit me my account for the early termination fee of $280.00.

We said "no thanks" and asked that the service tech stop doing the installation. The sales representative told us we would have to pay a $450.00 cancellation fee. After 1/2 hour conversation with a "supervisor" for Direct TV, we were told that the entire amount we paid would be refunded to us and the service canceled. Of course, that did not happen and we are still fighting to get our money refunded. The sales people from Direct TV lie to you about the services you will receive. Then when the service tech arrives to install your service, Direct TV counts on the fact that people will not question the service tech when he is installing the service. Then, they try to tell you that you have to purchase additional services. I would not recommend Direct TV to anyone! We are still trying to get our money refunded and we cannot get a salesperson to return our call! DIRECT TV is a ripoff!!

I also received in the mail at my old address a prepaid postage box to return equipment. When I received the bill, I had a Telco uncollected amount on my bill for $212.88 with no description. I called Direct TV and they said the details they can't explain; I'd have to call Frontier. I called Frontier and they said my balance from them is $0. I called Direct TV back and they said this was uncollected bills from my service. I reminded them that I hadn't had service for a month. They said I'd have to pay it because this was for usage prior. I told them this was a very large amount for just service. I asked if there were penalties for the cancellation. They said there was no cancellation. What's frustrating is depending on who you talk to, you get a different story. I am very disappointed in the service I received and the runaround. This is a large amount to just pay.

I called and tried to reason with them as I was still not working and on the road staying with friends in different areas trying to find a job. I had nowhere to have their service. I used my daughter's address for home base. I ended up canceling it completely and they have a $250 early cancellation fee which I told them I could not pay. They sent the bills to my daughter and I would send her a check for $10 to send them. I am still out of work and cannot afford any more than that on payments.

Today, I got a call from CBE Group asking me questions of my address and such, and would only give me the name of their company but not what they do and ended up hanging up on me. So I am assuming that they are collecting for DirecTV. But how can they send me to collections when I have been making payments on the bill? DirecTV has been the worst company that I have ever dealt with. Even from the very beginning, I would have to call them about the billing statement because with the promotion special price they gave me, the bill would always show the actual full price and talking with their representatives were a nightmare. I thought I would have a stroke every time I had to speak with them. You got nowhere with them, especially for foreign representatives. They were the worst. They would tell you one thing and 2 minutes later, no they didn't tell me that.

Very, very frustrating. I am still currently not working and cannot afford to pay more than $10 on the bill. I will continue to pay on it and maybe have to sue the collection agency for harassment since they cannot legally contact me and I have proof of paying payments to DirecTV; and sue DirecTV also I guess. What a **. I would not recommend this company or anyone like them to my worst enemy. Beware.

18 for leased receivers - you'll see that a 10 discount doesn't really help

2) Their whole home DVR package based on their new campaign is supposed to allow you to pause the TV in one room and resume playing in another room. In actuality, you have to RECORD a show in one room and pause it, go to the other room, find the new show on your menu, FAST FORWARD the show to the point where you were watching it in the other room and then resume; not as exciting as it is on the commercials and $200 to install and I'm out to dry.

Two very bad campaigns. Two very costly campaigns. Please advise what I can do

James **

After sending them back my equipment, they turn around on August 2011 and debit an account which I used back in February to pay a bill of $569.00. This is an outrage. I only received one bill and it wasn't for this amount or did they try to contact me about it. I never authorized them to use this account and my bank wont debit back my account or stop payment on this. This is crazy. There should be something I could do besides disconnecting my previous debit card that was used that one time. They should not be allowed to go back and use a card that you never said to use on debiting your account. Now I am out of all this money.

Direct TV is a hot mess. If you are thinking about getting them, please don't. It's a complete distress and they should have action against them.

Today, I log onto our bank account and they took the monthly fee, for service $66.70, out of our account. I called and spent an hour and 15 minutes with the customer service getting the issue resolved again. I was told that the amount would be refunded, but it would take 30 days to process.

I feel exhausted, angry, and taken advantaged of. Can a company legally behave this way?

They informed us that they had failed to bill us for a pay-per-view sporting event and a movie in September of 2006 but they could not produce a copy of the bill in which they claim the charge did not appear. Essentially, we should take their word that we owe them. After more than half an hour on the phone, we were told we could write to request an old statement. Of course, it will take more than 15 days, so they will have to go ahead and charge us. And if we see that in fact we do not owe that money, we can call back for a refund.

They offered me an $80 credit to "offset" their mistake. That still doesn't make up for free HD for two years. I refused the offer and told them to have it disconnected. She also informed me that I would be out the 22 dollars that I paid for "free" instillation. I cannot understand how a company can spend money installing a system (they are leaving the dish) and paying postage, and afford losing a 2 year agreement worth hundreds of dollars just to save $10 dollars a month. I am planning to complain to consumer groups and Clark **.

When we moved back into our house, the service was reconnected and the technician convinced us to upgrade to a DVR. We said ok, not knowing this would create a new 24-month contract. Of course, we would not have agreed since we were already trying to wait out our original agreements.

Finally in June, about three months before we thought our agreement would be over, we realized the early cancellation fee would be less than paying the high rates for DirecTV. As with others, we thought the fee would be around $50, but it quickly sky-rocketed to well over $80 and this was without HD, any extra channels and only two receivers. Further, their service didn't work at our house when it rained so we decided to switch to Comcast which would be phone, internet and TV for $125 a month and they don't have any early cancellation fee (something I was sure to ask about).

When we called to cancel, we were informed that the DVR triggered our account going to a new 24-month contract. We asked for that new contract or agreement or anything which showed that we agreed to a new 24-month contract. After a month, we were sent their generic customer agreement in the mail, dated April 24th (after our supposed new contract date). It also says that the early termination fee is only $15 and the monthly breach of contract rate is not listed anywhere in the agreement. I was informed that I should have called DirecTV to get that information.

The only option they give is to reinstate service to get the almost $400 in fees back.

When I called and asked to have it relocated, there was a fee and since I signed a work order it was a done deal. I didn't get a copy of that and he didn't verify with me. When I asked about my bill, the representative said to just ignore and that my first bill wasn't due until the following month. We will see what happens there.

I emailed three days ago with other questions on why my bedroom TV has a vertical white line that bounces everywhere; it's not even watchable. I still have not heard from anybody. I should have stayed with Cox; they have better customer service and english speakers.

Derek, Anna, Robert and Jessica were only able to follow company policy and lack the capability to think on resolving the issue. As a matter of fact, they kept saying, 'I am just following DirectTV's policy".

The additional charge will create an $84 annually in additional expense and over the life of the contract it will cost $168.

Until I asked to speak to a manager, my solution from customer support was to wait for the receiver to be delivered to the fulfillment company. I know it does not take 30 days for mail to be delivered in the USA.

I have never had DirectTV service in my life. Now I have to clear this debt collection off my credit report. I am trying to get my credit score up in order to refinance my mortgage. This is not helpful.

I have the "Checkout Summary" that I printed off when I started my service and the package sheet says $83.99 over 285 channels every premium movie channel included. The second year it says I pay $98.99. OK, this is what I agreed to via my checkout summary.

My first bill was $114, my second was $117, my last bill was $170 that they automatically take out of my account. After talking with two customer service agents and the floor supervisor, they say someone is going to call me back within five to seven days with a possible solution. They said that my bill was going to be $170 from now on, because I failed to send in a rebate that I didn't know anything about and they say that the 90 days has already expired so there was nothing I can do.

OK, if I made a mistake in some rebate policy, fine, but how about the agreement that we made for $83.99 a month? If I messed up previous months and didn't know the real deal, why can't I get the correct amount from here on out?

They said the only way I could lower my bill is to downgrade my package. This is not right, it's not what we agreed upon and I've got it on paper. This is false advertisement and misrepresentation and if there are other people who have been victims of this, I don't see why we cant get a class action lawsuit on them.

I called back and spoke to employee # **. And finally, she transferred me to Mindy of the Solutions Team (# **). She stated the same thing and requested that I fax a statement from my bank to **. Additionally, it was discovered that there is an added charge of 49.95 on my current bill in 2011 for a pay-per-view fight in 2005. I do not watch boxing. Mindy stated that the $49.95 will be taken off the current bill. And she stated that I will be given a 14-day extension by DirecTV, so they can review my bill upon getting my fax.

Days before tax-free weekend, I called DirectTV to schedule an appointment just to learn that they would provide and install them for free only if I contacted them in the first 15 days. Oops, I was late for 15 days and I would have to pay $309. They didn't even mentioned about a time frame when I asked them if it was OK to get a new TV installed free within a month's time; they said no problem and I had the right for free installation and equipment of up to four TVs whenever. I just hung up with a supervisor called Tasha, who refused to give her last name, barked at me, didn't even listen to me. Other DirectTV people's words didn't mean anything to her.

I wanted to cancel my contract but I signed for 2 years and they would charge $20 for each month. Tasha denied me of completing my sentences and nonstop read something from a fine print without even bothering to listen. This company has to close down, they are not good enough to operate and they are not ethical. Oh, also they told me that they would keep my credit card info in their file to be used against any debt I may have with them in case of a dispute without me agreeing. I could file a dispute later if I wish to do so, that's what she told me. I wish I had Googled their customer reviews and stayed away from these scammers.

I called again on 8-12-11 for a status. I was then informed that the reversal was denied because multiple charges had been made on the account and was not disputed. How many charges can you get in a less than 30-day billing cycle to dispute was my question. My question to them was I only approved a one-time only charge and they said yes that was fine and my card would not be charged again. I was checking my bank account to find out they charged my account 93.47. I did have another charge on for 22.19 from DirectTv that also was not approved. I have never had DirectTv and will never use them. I believe the customer service fraudulently mislead consumers.

It quickly after two months went up to $69 and now is $85. Sounds like a bait and switch to me. When I complained, the only way out was to pay early cancellation fee. I will be discontinuing service as soon as I can and I will never refer them again. Too bad as I was a customer for 10 straight years before moving to new address and never had an issue and was very happy. After three years with another provider, which only made sense to switch due to them having a package deal that included the only Internet available in my new area. But DirecTV sold me into switching back with the great pricing that was all a lie.

Shame on them!

I had a DirectTV put in my granddaughter's apartment in Boone, NC. I signed up for the basic service plus Internet. It appears that no one in Boone bundles with DTV. The only service that I've found is Charter Cable service.

I have, after listening to countless "options", been totally unable to find anyone who will understand or help. My granddaughter uses a cell phone, first problem. AT&T, Sprint, Century Link, etc. do not provide Internet to this particular address **.

Please advise me what to do. Cancel the Internet portion of the contract with DTV? Do you bundle the cable provider mentioned above? School starts pretty soon and she will be needing Internet service. Help.

Today I received a bill in the amount of $151.84. I immediately called DIRECTV and spoke to John (employee number: 618777) and Zander (employee number: 434940), who all told me they had no record of my cancellation. I told them I had been a good and loyal customer for years, and wanted $122.04 removed from my bill. I was told this was impossible. I then asked to be transferred to someone in the complaint or billing department. I was transferred to Angie (employee number: 400687), who told me there was no solution. I assured her I had cancelled my account as of July 1, 2011; I asked her to check my account, and she would see there had been no activity since July 1, 2011. Angie told me that she wasn't able to do that. Several years ago, I was away for several months. When I returned, I was told by a DIRECTV customer representative that I should have discontinued my account while I was away. So, I called DIRECTV; asked if I could get some kind of a credit, and the person was able to look at my account and see that I had not used the service. So, I know my account use can be accessed. By the way I received a partial credit.

I moved that is why I cancelled my account. I have had several real problems with DIRECTV, and their contractors over the years and up until now everything has been taken care of in a timely considerate manner. I have filed a complaint with the FCC, and I am hoping between the two agencies something can be done.

Upon cancelling with DIRECTV, I was told that there is a $480.00 early termination fee that I would have to pay. I told the representative that I completed my required two year contract with them, and she told me that since I upgraded to HD DVR, that started my 24 months over from that date. I was never told, nor did I sign anything stating that this was the case. I have all my original documentation that I signed from the installation. There is nothing on these forms stating that if you change your account or add things to it, this will happen.

I am outraged by this because I have always paid my bills on time; I paid a lot of money for their equipment, and only to find out it had to be sent back upon termination! For two years now, they have turned me into several credit agencies. This has greatly hurt my credit. I have spoken to several different representatives and supervisors on the phone, and I have also emailed the people needed to get this resolved with no luck. My outstanding balance in termination fees is $212.60. Please, help me!

Recently, DIRECTV went into my account without my consent. I had my services off for a while, and was making arrangements to get it back on. I am the only one in my household working; DIRECTV was a luxury, not a need. There were other bills that required my attention than watching TV. I spoke to someone about my account when DIRECTV sent me three boxes to return the equipment. He said the boxes were sent because they thought I was cancelling my services, since they did not receive a payment. I never called to cancel anything. I told him that I was going to pay as soon as I get the money. I asked why I was being charged over $600 when I owe only $239.57. They were fees that they charged for what? I didn't cancel anything. I was with this company over two years. I should not be on a contract that supposes to last for two years. He also commented that it will go into collections soon, but he did not know when.

All of these transactions took place within weeks. However, I got the biggest surprise on 8/8/11 when I deposited money in my bank account to pay DIRECTV. I was surprised that I had a negative balance. They have withdrawn $522.19 out of my account that I did not have. I immediately called DIRECTV and asked what was going on. I spoke to Denise, and she said a letter was sent that stated they will withdraw from my account within fifteen days from the date of the letter.

I admit it was my fault that I did not read the entire letter, but trust me the letter was dated for 7/21/11. I did not get that letter until sometime near the end of July. The money was taken out of my account on 8/6/11 according to my bank records (do the math). Denise told me that I would be reinstated within 24-48 hours, but I guess she meant with them, and not my bank account. DIRECTV should do what most companies do, send their defaulted accounts to a collection agency instead of going in to people's account without permission.

I called the DirectTV Customer Advocate (Sandy and Corey). They were trying to get the installation today. They were also going to credit the $75 fee on my account. According to Corey (Cust Service Advocate) the subcontractor has refused to come back stating the roof is too high. However, the installer admitted that he installed the 6 others dishes to the right of my roof (same height)... when we were looking at the roofs. The issue appeared for the longest time to be the $75 and getting them back out to my home. At the end of the day, after 5-7 calls about their progress to get the installer back to my home, is the height of the roof is a problem and there is a new regulation stating that they cannot go above 3 floors without a roof opening from inside the home. I took pictures showing the 6 other dishes and will wait for another to be added... then I will seek legal guidance. Any other as help would be appreciated at spgobilzsp@aol.com

So I got calls and they questioned the situation and they said they would send us out boxes so we could return the receivers. Well here it is Aug 8 and they took the money out of our account. It was unauthorized. I have been trying to get these prepaid boxes for months now. And now they tell me to fill out a form that they said they would email me... yeah never got that either. And they sent me a tracking number for the box.. not a match with FedEx. So I am out over $300 and cant get an answer on getting a refund and sending them their receivers.

I called Direct TV and after speaking to a gentlemen who basically said, "Oh well." I told him I wanted to speak to supervisor. He then put me on hold for over 10 minutes. I hung up and called back and once again told someone I wanted a supervisor. They sent me to someone who wasn't a supervisor. She basically, once again, told me "Oh well, too bad for you." I was finally sent to a supervisor who told me there was nothing they would do for me. I work for an attorney's office. I will speak to someone at my office.

Case No. 37-2010-00106109, Superior Court of the State of California County of San Diego, People of the State of California versus DIRECTV, Inc., A California Corporation. Exhibit A, on the last page lists most of the states in the USA being Participating States. Did the U.S.A. Conservative weighted Supreme Court rule against future class actions under "Binding Arbitration" technicalities with satellite TV too? "U.S. Supreme Court Okays Binding Arbitration Clauses Prohibiting Consumers from Joining Class Actions" with "AT&T Mobility LLC v. Conception."

On August 6, 2011, our account was charged $401.74 by DirecTV. Upon calling them, they claimed that our equipment was never returned and they refused to refund our account or try to locate the returned equipment. Since the USPS return label was created on DirecTV's account, we are unable to file a claim with USPS. DirecTV refused to file a claim with USPS. After researching online, we found out that this is very common with customers who close their accounts with DirecTV. There are numerous complaints to be found online about this scam by searching for the phrase "DirecTV Equipment Return Scam". Since the burden of proof is upon the customer to prove that the equipment was returned, customers are essentially helpless against these charges. DirecTV's business practices are unethical and should be considered mail fraud since the United States Postal Service is used to scam customers. We will not stop until this is resolved.

This was very inappropriate for someone that works in people's homes. I, as a mental patient on disability because of depression, suicide attempts and anxiety, do not like the fact that this technician is threatening me by knowing where I lived because he did my DIRECTV here.

I'm thinking how many other people he threatens this way. I have worked in retail for years and I would never threaten a customer by saying I did a job at your house and know where you live. That’s very inappropriate and not business-like. Also this was all put on Facebook.

We were constantly overbilled. Our first bills were $50.34 from AT&T, and $83.00 from Direct TV. That was $133.34 just for the first month.

Then from February to March, our bills were $83.03 from AT&T and $153.00 from Direct TV. That comes to $236.03 for that billing cycle. Then from March to April, a bill combined with AT&T and Direct TV was $190.96. Then the billing cycle from April to May was for $185.97.

Then from May to June, we got a combined bill for AT&T and Direct TV for $421.92. That’s a total of $1,168.26 for 5 months.

Direct TV claims we cancelled our service in May, yet we received a bill on June/28/11 for $79.27. Another bill from Direct TV came on July/28/11 for $160.60. The $160.60 is what they claim we owe. What we should have paid under the bundle would have only come up to $399.95.

Whenever we called, we were told that the bundle "had not gone through". However, we were told that it would be fixed. The same thing happened next month - we called and got the same answer. Two months after – nothing happened and we still got the same answer.

We finally had enough and cancelled the service. We incurred no penalty fees, because of the trouble.

We got a bill from AT&T for over $421.92. We called them and they told us on 8/4/11 that we do not owe anything to AT&T. We are actually entitled to a refund of $145.00 (which we have not gotten).

I got a call from Southwest collection agency today saying that they were going to take action against me for unpaid bills. I called AT&T and they told me that we owe nothing. I figured it had to be a bill from DirectTV.

We have spent 3 hours today with DirectTV. They insist that we pay $340.00 for early cancelation fees, because we canceled due to the overbilling. This is not our fault. AT&T told us it was DirectTV that was wrong. DirectTV insists it is correct. They are going to try to charge our credit card and take me to court.

We have spent a total of $1168.26 to AT&T and DirectTV. DirectTV insists that we owe them. They just informed us that all of the discounts they gave us are null and void and we will be charged for them.

We do not owe DirectTV anything. If anything, they owe us. AT&T admits the mistake and is sending us a refund for overpayment.

We however learned on our FIRST bill, we had been sold out to AT&T for Internet & Phone. Therefore, all we had with Directv was Satellite programming, and the bill was over TWO HUNDRED dollars! We have waged a war with this company since November 2009. We have a bill for every month, and not one month, is the same, and every time we call, they THREATEN us with charging us over $400.00 Early termination fee's. They tell us anything, and it means nothing, going as far, as having one of their own REPS admit, they lie to get buisness.

Currently, I am dealing with cancer and to have to deal with a company that is so FRAUDULENT in nature, is wrong! They have scammed more than 5 families in our area alone, that we know. It is time, someone, stops this, and makes them honor their word, their contracts, and stop their scams and bullying tactics.

I explained that I had been told that I would be able to cancel within the 30 days. They said that there was no way around the early cancellation fee. They said that I had been sent an email and signed the installation letter, explaining their policy. I accepted that I had the documents, but at the installation I did ask the installer again about the 30 day trial period. He said that he did not know, but it would be whatever I was told. I went round and round with the supervisor. My point was that the person who sold me the service did not properly disclose my obligations. This agent specifically gave me incorrect information which influenced my decision. My husband was totally against me making this change of provide, but based what I understood, I assured him that we could go back to cable.

The Direct TV supervisor said that even if there was not full disclosure, the email and installation contract made me responsible. I asked the supervisor to get the recordings that are always made, he didn't have a response to that. I told him that every company has the ability to make 'customer satisfaction' decisions. They can waive this fee, if they want. The supervisor just kept repeating that the contract was valid. I also argued that the cancellation policy should be very clearly explained at the time of sales. This policy is so severe, yet, their agents don't really mention it. Shouldn't that be a very important disclosure. It is things like this that cause class action suits. I called AT&T back, trying to get them to intervene. They don't take any real responsibility for resolving this issue. They should, since they solicited my business in their letters.

I went on vacation for 10 days and upon return had received the final bill in the mail...no means to dispute the bill other than the 800 number and the PO Box or email. But wait ... then, I found out that they had automatically deducted the entire final bill from my bank account without my authorization. A clause on the final bill said that if it wasn't paid within 15 days of the cancellation date that they would deduct fees from any account that they had on file. I never signed any authorization for this ... they had just used my account information from when I occasionally paid on line directly to them! I'm still trying to dispute the charges and the deduction without authorization. Consumers should know about these types of tactics... unbelievable!

The girl then proceeded to tell me the same thing that the rep told me. at this point i am begging for someone to just listen back to my call when i signed up so that they could hear the promise to me of the $62.63. she tells me that she doesnt have access to do that and puts me on hold for her supervisor. at this poiunt i have been on the phone with direct tv for 1hour and 25 minutes. the supervisor gets on the phone and tells me the SAME thing that the movie channels were ony free for the first 3 months and there is nothing she can do about it.. the supervisor said to me " well maybe if you had read your bill then you would have known" she then says that she is not able to listen to the tape either..

i eplained to her that if i wanted to pay the $117 bthen i would have stayed with my previous cable company which is better than direct tv because everytime its windy or rainy there is NO SIGNAL! surprise surprise. at this point i feel as if direct tv tell their poitential customers "what they want to hear" to get them to sign the contract. which by the way costs over $400 to cancel. Im am so dissatisfied with them it makes me sick. none of the reps i spoke with had compassion for what i was trying to explain to them. If i were there manager they would be fired!!! i hope that by writing this i help other people from getting taken advantage of!

We were recently contacted again by a different collection agency, AFNI, stating that we owe DirecTV. We called DirecTV again and spoke with a customer service representative. This time, we were informed that there were charges for five Pay-Per-View movies from 2009 (almost a year before being billed???). We asked to speak to a supervisor and we were told that she was the supervisor. At any rate, we again requested for an itemized bill. On July 20th, a statement was printed which states that the previous balance is $0 and that there is no payment due. There were no itemized information on the statement as we requested.

However on July 27th, we were contacted again by AFNI (even though my husband had already asked them not to contact us again). We were told that they have access to our DirecTV account which shows that we owe for seventeen Pay-Per-View movies. We requested that they send that information to us, but were told that they couldn't print it out (I asked if they had access to email???). We also told them that we received a statement from DirecTV stating that our previous balance is $0 and that there is no payment due. They don't have access to that information though. They stated that we need to send them a letter of dispute.

I stumbled across this website while trying to find a mailing address for my letter of dispute to DirecTV (it isn't easily posted on their website - imagine that!). After reading other customer's postings of the exact same thing happening to them, I am surprised that this "backdoor billing" scheme hasn't already resulted in a class action suit against DirecTV!

I told Frank that was not the agreement I made with the lady in July. We do not own a credit or debit card for the sole purpose of not having that kind of debt in this economy. Frank told me that it would not be reconnected unless we had either one. Shouldn't they have to explain to the consumer this important issue when you make the agreement to pay for reconnection? Is this legal? Can they just charge your credit card or debit card without your consent?

I argued for some time with this ** because I agreed to pay the delinquent fees in August and they went ahead and really disconnected my service and did not tell me. I am furious! We have been looking forward to having a TV since it has been a couple of months. My husband is dying and I wanted him to able to watch some television for enjoyment since he has to lay in bed majority of the day. I had explained our situation to the lady in July and June with the understanding that on August 3rd, I would have our service back.

I think they should have to reconnect anyway since that was the agreement I made. People were correct when they said that DirecTV has lousy customer service and no compassion even after explaining and agreeing. It would be nice if they had to pay for our service since they don't follow the agreement even though it was recorded. They need to teach their customer service personnel all of their rules and regulations so they can explain every reason for the options they have.

I said, "But your ads said it is free!". It is only free, it turns out, to "NEW" customers. That was not said in their deceptive ad, doesn't said it in their written ads. I spent half an hour getting frustrated. I am angry! Don't they care to keep my business? Why don't the ads say "new customers"? Is it a bait and switch deal, I called in and they pitched the deal to me? It didn't work!

I have been a good customer of Direct TV for 15 or 16 months on a 2 year contract. The service is OK, maybe not as good as cable as every time it rains I lose service for a half hour or so. You can bet that as soon as my 2-year contract is up, I will switch to my cable company. DTV ads want them to look affordable and a good company to do business with, yet this Sunday Ticket business is deceptive and unfair.

This is all fine and dandy, but it would have been nice to know this prior to signing a 24-month contract. Because I was not fully informed of all the little gadgets you need to fully use their service, I'm now stuck without OnDemand or must pay another $79. This puts start up costs over $100 when you include s/h for the other stuff they charge you for.

I am experiencing severe buyer's remorse and to make it worse, their customer service team puts accountability on the consumer to know what you need when you call. It never occurred to think of themselves as a customer and consider the fact that I may not have known that I need an additional Internet router to access a service provided by my cable provider. Time spent was unproductive, frustrating, and I feel taken advantage of. Going back to my cable provider ASAP.

Stay away from DirecTV service or you will get burned. They are terrible.

All the representatives we have spoken with say that canceling the service is not possible with a $150 cancellation fee that would be charged. We would like to cancel this service.

The initial DVR installed was having problems approx. two weeks after from bad weather I went without cable for about one and a half weeks, along with my other three bedrooms due to their distruction. I called direct tv and two tech's came to my home to fix the problems. Three hours later they couldn't figure it out and did not have the equiptment to pull more wire and the computer bonus module was bad, then telling me the problem with the DVR was that it was at least (4) years old, an (HR20 model) refurbished, that I needed the new model (HR24) and to call this number given to me and request it. I called and requested the HR24 model and was told that the tech's have them in their trucks, that it should have been installed initially, and that it would be mailed to me(not having cable again for a week). I recieved a different DVR by mail that again was the wrong model(HR21), trying to activate it by phone with direct tv was not possible, taking approx. an hour, was told a special tech would call me the next day to fix.

I called asking for a cancellation of my contract with the CRG dept., speaking with (aimie) ID # 439553 who went out of her was much sorrow, giving me 1) a 300 dollar good faith allotment 2) free movie chanels for months. I agreed and asked for two more rooms to be connected and made a date for installation July 31, 8am to 12 pm.

On july 31 at 7:23 am my home phone rang i was not able to answer it having a very sick two year old child to tend to, my from doorbell rang at 7:35 am, I answered the door asking the tech to come back at the 8-12 schedule. At 8:10 am I recieved a call from direct tv asking to reschedule the installation that was already scheduled for that day, and being told by direct tv (aaron shreeve) the tech. said it was 8:55 am when he rang the doorbell a I was using profanity's. At the time the doorbell rang I had a Private Investigator visiting who will testify as to his ringing the doorbell time and NO profanity being used tword him, then was told thet a supervisor would call me back and send someone else to install. NO call was recieved the entire day.. I then called at 6:10 pm to findout whats going on and was told again someone would call me back soon. At 7:30 pm I called to request a cancelation again, due to thie distruction of my home, the lost wages, the disrespect and use of old equiptment for Installation and the lie's that were used to keep his job etc. etc. etc..

I called and stated that the channels did not work and they said that they would fix that. This is from July 25 to 28, 2011. I received a new bill on July 28 and the amount doubled. I called again on July 28, 2011 and cancelled but I was told that since I started a new contract, I would have to pay $480 to cancel. I asked that since it was a new account and a new contract, why was the coupon not applicable. They had no answer. I again stated I wanted to cancel and was told that collections would be calling me. I spent 3 days on the phone and their customer service department must be rejects from Walmart as they don’t care or are totally out of it.

I'm on day 5 of trying to ensure my service has been cancelled, because AT&T, who I didn't even realize I would have to go through for internet, can't seem to cancel my service. No one from DIRECTV can help me. So I have to keep jumping through hoops to get this cancelled. I would not recommend anyone go through DIRECTV.

When I got my bill, I found that they had charged me $49.95 for the technician service. I called and talked to a supervisor who refused to refund the charge even though he stated that there should have been a third party authorization for the charge and there was not. The only thing they would do to "resolve" the situation was give me a credit for $10 a month for six months which I was eligible for and had nothing to do with the service charge issue.

The supervisor I talked to, Luis, acknowledged that I had been misled and still would not do anything but beg me not to discontinue my service.

The Technician arrived around 8:00 am on July 21st 2011. When I asked if he spoke to my Landlord as noted on my account he stated he didn't know anything about it. I then proceeded to inform him that the Landlord was ok with the installation of the Direct TV service but there were requirements needed for it to be approved by management. Requirements dealt with no drilling on the property and the placement of the satellite on the balcony. The technician stated he did not need to attempt to install the satellite dish, based on what I told him he knew the installation could not be successfully completed. The technician never evaluated my balcony or spoke to my Landlord; he stated that it was not necessary. He then stated that he would call his manager and inform him that my cancellation fee was to be waived due to the inability to install my service.

The following day I decided to contact Direct TV to make sure every thing was communicated correctly. The customer service rep stated that they would not waive the cancellation fee based on the notes posted by the technician. The technician apparently wrote that "the customer's landlord would not permit the installation of service". I found this appalling, that the technician would tell a completely different story in his notes. The only conclusion that I can come to is that he did not want to perform an installation that could possibly be unsuccessful. Due to restrictions on the placement of the satellite or the satellite not receiving a strong enough signal. The call was ended with the conclusion that my cancellation fee would not be waived.

I decided to attempt to resolve my issue with a different customer service representative. I called later that day and informed the representative about my installation appointment, and the technician. She stated that due to the fact that the technician was allowed to proceed with the installation but decided not to due so, I would not be charged a cancellation fee. She further stated that I was not at fault for the unsuccessful installation, that it was the technician's decision not to install my service that was the problem. The representative also stated she would add notes to the account supporting this statement. The representative also stated that my balance due should be waived by the time I received my final statement.

On July 30th, I decided to call Direct TV after receiving my final statement. I also checked online and noticed I still had a balance due of $143.20. I spoke to a customer serviced representative who stated I didn't have any notes on my account supporting any waived cancellation fee. I'm not sure if this is a tactic used to continue to charge the customer. After an unsuccessful 20minutes I was asked to be transferred to someone else that could better assist me. I was transferred to the retention department where another representative was of some assistance. He was able to find the notes supporting the waived cancellation fee. He added that some representatives are too lazy to look for them but all have access to view notes of different departments. He did offer to send out another technician due to the bad technician that was sent out and decided not to do the work. I informed him that this was a week and a half ago and I have since then had cable service installed. The representative seemed to be in agreement with me, that my cancellation fee should be waived. The problem is that the technician stated in his notes that my landlord would not permit the installation period. This technicality is what posses a problem for them to waive my cancellation fee. It's the technician's false report on what occurred that is keeping the cancellation fee in place. The representative stated that if I wanted to file a formal complaint I could due so via the Direct TV website.

I have decided to file this formal complaint not just with Direct TV but also with the District Attorney's office, the BBB and with Consumer Affairs. I will also be disputing any credit card charges that are imposed by Direct TV without my prior consent. I also find it disturbing that this is how a company would treat a good paying customer. After being told several times that my cancellation fee would be waived I hoped Direct TV would keep their word. Now I am being told different in order to be squeezed for more cash. I really hope someone at Direct TV will finally due what is right and waive my cancellation fee so I can move on.

Account # **

I received an email back last night stating that my dad didn't call the right phone number so subsequently we were ineligible for the credits. I referred back to my vouchers from DIRECTV and carefully read every word of their fine print. Nowhere does it say if you call the incorrect number you will be deemed ineligible.

I called and spoke to David, he was just an associate and he couldn't help me so I requested a supervisor and got Tony. As I was trying to explain the situation to him, he pressed some numbers on the phone and hung up on me. I called back and got Jessica in Colorado. She informed me if I called the (866) 443-8869 number, I could directly be connected to a supervisor so I called this number and it's an informational line only. I gave it a rest until this morning because I was very upset. I called again this morning and first got Victor who gave me Daniel, a resolution supervisor. I am not sure how he got that title because he was unwilling to resolve anything. I asked him to read the fine print and show me where it said if you call an incorrect number it will make you ineligible. He said it doesn't and since he had no proof after 10 minutes on the phone, he changed his story stating we were ineligible because my dad supposedly didn't give my account number. I informed him I refuse to believe big business over my own father because I know full well he gave the account number.

Daniel wants to put us on a list for future credits if any should come up. This is unacceptable. If they are going to look for reasons to make us ineligible now, why won't they do the same thing in the future? I feel he is just trying to shut me up but it won't work. This is a clear-cut bait and switch since there is nothing in writing that states why we are ineligible. I asked him to fax me something and he said himself he can't because there is nothing. He just can't and won't authorize the credits to be issued.

I called less than 2 weeks later to add 5 TVs and was told that this is not true. No one told me this. After speaking to 3 people, 2 of them were supervisors, the conclusion is I owe an installation fee of $504 plus tax even if their people made a mistake. Also, if I discontinued with them in less than a year, I would owe the full year. What a racket!

Here’s the longer version. I called and set up an appointment for service on a Saturday between 1:00PM and 4:00PM for 7 TVs. The installer called and woke me up at 7:45AM to tell me that there was a change and he was on his way. I explained I didn't live there at present but that I would arrive by 8:30AM. He also asked if there were TVs there. I said no. He told me to bring one so I grabbed a 19”in flat screen (Later another installer said that he violated company policy by changing my time of service). At 8:24AM, as I am driving to the new house the installer called to tell me he was there and that no one was there. After telling him I'm almost there, he again said no one was there. So I politely stated that it wasn't 8:30AM and I'd be there in time.

After arriving (I will shorten this), the installer entered and commented on the size of the house, groaned about one wall without a receptacle (he is an installer) walked outside and gripped about the "misty" weather. He said the former owners dish was high on the roof and probably couldn't get his up that far. He then went to the basement where he moaned about all the wires and express disgust that I didn't know how the wires were labeled (hey, its' a foreclosure). We walked outside in the now clear morning. He placed a call to his supervisor and proceeded to tell me that he couldn't do the install because there was only 1 TV (What?). Well, needless to say I replied, "I brought the TV you said I needed." We went back and forth. I insisted he do the service order as if he needed 7 TVs. Why would he tell me to bring one and why did he walk all over my house asking questions? He called someone again, came back and said he was going to pick-up another tech and he'd be back. I fell for that one.

I called him about an hour later and left a message. He called back and said I needed all the TVs. "So you lied to me? You left with no intention of coming back? How dare you!" Well, I made 3 different calls, spoke to several people. All I got from it was a wasted day and was told that DIRECTV uses sub-contractors on all their installs. I should have called another provider, but no, I needed more abuse. I called on Monday, explained everything (like they care) and obtained a new set-up date. They came out and by this time we had decided to reduce the TVs to 2 as we weren't ready to move in and the basement wouldn't be ready for my in-laws for a couple of months. Save money, right? Now these 2 guys set everything up. I had to call DIRECTV and redo my order for 2, not 7 while they were there. I was told by the person doing the change that all I had to do is call them when we wanted the other boxes and they would be out with them. I ask if there would be an additional charge. I was told no. The only charge would be the $6 a month on each box.

Less than 2 weeks go by and hubby decides to install the other 5. So, I called and explained what we wanted to do. Well, I'm told the connection charge would be $504+tax. What the heck? As the beginning of my rant here stated and 2 supervisors later, I'm told that there is nothing he can do. I asked for his boss. No one was available to talk with. Supervisor Richard had all my previous dealings with them on his screen so I said, "You can see where I changed from 7 to 2 TVs then days later, I wanted the other 7. Why would anyone do that if they had to pay an extra $504+ dollar?” Nothing seemed to register. Then I asked Richard, "Your company did not inform me of what charges I would incur by changing my order. I was misled by being told it would only be a $6 a month charge whenever I was ready to call you back out. So you are telling me I have to pay you (DIRECTV) $504 for your mistake?" He agreed that this was correct.

Well, I'm writing, calling and emailing them and thought I'd let you know.

When I called, I was told that even thought I had originally been approved for service with no deposit, there was an open balance at the address I was provided since 2003!! And they could not provide me with service. The service was in my brother's name as it was formerly his house and we moved into it. Mind you, different last names! I said, "Well, that makes no sense, we are a completely different family". They didnt' seem to care, so I relented and said "Ok, please refund my money for the equipment". But guess what, this is good. I DON'T QUALIFY FOR A REFUND BECAUSE THERE IS AN OPEN BALANCE AT MY ADDRESS!!

** is that all about! I am being charged for a family members bill! HOLY UNETHICAL AND ILLEGAL! I fought with them for hours and hours and I don't know what to do. I am now out $110 that I can't seem to get returned. I was told by the supervisor that their refund policy is listed on their website. Guess what, I printed out everything when I did the order. EVERYTHING and there is no refund policy listed anywhere, no where!! I'm at my wit's end. I don't know how to recover this money.

I have filed a complaint with the BBB, and I am contacting our State AofG and the FTC and anyone else I can think of at this point. I guess this is a blessing because now I won't have to deal with this company.

I also was able to make purchase on the internet saving cost to call DirecTV for assistance. I further commented that, if I had been able to order through the receiver then I could have ran up thousands of dollars in fees and never had to pay for the purchases until I discontinued the services was un-believable and I considered the charges fraudulent. I would not pay for something I never purchased, as any purchases I made were always in the next billing cycle and I promptly paid them.

Then I asked why my bill was so high and was told I did not sign up for the rebate. I told her I was not told about a rebate and when I signed up it said nothing about signing up for a rebate seperately. She then told me that I would have to sign up for the rebate to get my discount and I wouldn't even get the first discount til 4 to 6 weeks after I sign up for the rebate. Also since the $31 discount is only for the first 12 months of service, I won't get reimbursed for the first 2 or 3 bills I have to pay full price for. I asked to cancel my service and was informed I would pay hundreds of dollars in fees for early termination.

They sent me a form regarding a resolution of my restitution-eligible complaint letter determined that the early cancellation fee is valid, dated 7/13/11 and told me to submit the paperwork that states on the top "State Attorneys General Directv Consumer Restitution Program" within 45 days of 7/13/11. It goes to the following address: Directv Claims Administration, PO Box 28629, Santa Ana, CA 92799. I'm not sure if this is a valid form or if that is fraudulent as well.

I tried to write to the CEO to appeal to him and my email was returned as invalid.

Please HELP!

I finally told them that I would not pay another bill until they fixed the billing issue. So today I get a charge on my credit card for $657.14 for an early cancellation charge and equipment that hasn't been returned. When I call them to find out what the heck is going on...Of course I get some girl in another country that I could hardly understand and nothing got resolved...I finally talked to a lady named Helen in the US that said she was a Supervisor and of course couldn't resolve anything...she actually had the nerve to give me some PO Box to send a billing dispute to in Colorado with no possible way of tracking the letter I have to send and then give them two to three weeks to respond if they even will. I talked to my bank and wow, to my surprise...the customer service rep I talked to there had the same thing happen to him. I will never use or recommend anyone ever use their SHADY, SHADY service...

I agreed to a two year lease under false pretence. I order the service a little over a month ago and at that time I was informed that I qualified for the bundle deal which is the TV of a 225 channels and the internet. I was informed that the price for this bundle deal would be about $56.00 per month and with my first bill being around $74 and that I would receive one bill. Instead, I have received two bill of almost a $100 apiece from both Qwest and Direct TV. I have made attempts to resolve this issue and no one seems to know what to do to resolve the issue. I ask if this complaint could be sent to the corporate office about a month ago and have yet to receive a response but I have people harassing me regarding paying the bill instead. I would appreciate if someone could resolve this issue. I would really just like out of the contract without pay unless they can because I was tempted to bring about a lawsuit for fraudulence. Noted that the service is in my husband's name Mr. Tony Mitchell

I did call Direct TV complaints today at 5:30 and the response was a threat to basically cut off my service if I didn't pay the bill. She failed to acknowledge that I was told that I was supposed to have a bundled deal. At this point is asked if she could do an investigation regarding the account and she said she would but still included that I would be disconnected again not focusing on the matter at hand.

I feel we need to begin complaining now to prevent this from happening to anyone who has this or any other cable or satellite service. We pay to watch movies and other types of entertainment--not commercials as the case has been. I see more commercial advertisement than any movie or program on these channels I pay for.

Let's complain. We don't need another media billboard. We want entertainment.

When the box got there, I was unavailable. My husband let them install it not realizing it was the wrong model.

When I called that night, to see if I could get the right model, they said, no. They only had new models and the HD-23 was an old model. When I asked if I could return it, they said, yes, but I still had to stay with them for the additional 2 years they had tacked onto my contract.

Not happy with the model I had received and I was trying to come up with a WIN-WIN option. I called and asked if I couldn't get an HD-23, could I possibly return the HD-25 and get another HD-DVR. They told me, NO. They said the HD-25 was used since they had activated the card 36 hours. Gary then proceeded to explain to me that if I bought clothes from a store, I wouldn't be able to take them back. I'm not sure where he shops, but I wouldn't shop at a place that didn't allow returns. Can you imagine Costco saying, “We won't take back clothes”, when they have no dressing rooms?

His view was that the receiver was used because it had been activated 36 hours ago. My opinion was it was what I had ordered. It was within a reasonable time for a return or exchange. It was a leased receiver, and whether they exchanged it or not the only thing at loss here was my cost of $6 a month. My continued good will and whether I told folks that DIRECTV took good care of me or not.

My bill is dated July 15 2011 and the charges are from April 3 (13 movies) and April 7 (5 movies). The total bill is $306.06. I called them and asked them to take the charges off but they told me these are valid charges, service was ordered with the remote and stored on the card of the received that was returned to them a few months ago.

These are also adult movies and I should check with my family to see who ordered them. I told the rep that it was definitely nobody in my house, we use Netflix unlimited streaming for movies for $9.95/mos, never even considered ordering movies for $10.99 a pop. She told me to check with family. I told her that I just did, and my 2 and 5 year old told me they didn't do it.

My husband doesn't watch TV, he does everything on the computer anyway. I informed them that I would cancel the service. They said I would need to pay an additional $480.00.

WARNING SIGNS THAT WE SHOULD HAVE PAID MORE ATTENTION TO: At the beginning of this year we found out that they had been charging us for a 3rd receiver we never had, so they issued us a refund for an entire year of lease. Also, when we upgraded for a new receiver with DVR, the technician called me to let me know he was on his way. Half an hour later he told me that he was at the door but I wasn't living at my address. He gave me "my" address in California, I live in Virginia. DirecTV attached my name and account number to someone in California, sent a technician to an address I never live at looking for me!!!! They even asked me if I ever lived in CA and made me feel like I gave them the wrong info.

We called them and they said they will refund all of our money and make payment to the balance when we return their boxes. They would not let us go to the post office to mail back the boxes. They said they will send us some boxes back, so we could return them now.

They got the boxes back, and they refuse to refund the money back.

We sent the equipments back on Wednesday after the week it was installed. We have attempted to dispute the claim for charges of canceling a service that never worked within a 3 business-day period, but they refuse to cancel those charges based on their contract, which she did not sign, saying you must cancel with 24 hours of ordering it.

I thought consumer rights entitles you to 3 day Statutory Limits to cancel Technical Services. This is unlawful business practice of DirectTV. They also accessed her bank account through AT&T somehow and withdrew $200, again without her authorization.

The past 18 months have been ridiculous. I started tracking my bills carefully and even when I would be promised a $55.00 package (including rental fees for box and taxes), my bill would end up being $150.00 or more upon the very first charge after the change and would confuse me more. I would call and dispute the charges and the customer service representatives would give me a reason such as the billing days of the cycle, or there was a prorated charge for the half month or the last payment is added with the current month due to the billing cycle being missed, etc. They disconnected my service several times due to cycles overlapping and my being charged double, but they would say I was late, even though a monthly payment was made. Several times, my payments wouldn't credit on the days paid even online, and it would throw my account into the next cycle and then when I called, they would require the full amount over the phone to turn service back on with another $25.00 added to do so but my payments would not register from previous payments. It was ridiculous.

I finally called five months ago and asked to have the service disconnected. I made sure to call at the end of the billing cycle they had told me about, during a previous call. A month later, I received a bill online for $280.00 final payment with a disconnection fee of $15.00. I refused to pay it. I did not get or ask for service for the next billing cycle and I definitely didn't owe them $280.00.

Three months and several collection calls to my home later, they send me my first paper billing of $421.00 for past due amount and the cost of a receiver they never asked for during disconnection or calls, and it states on the front of the bill that in about 12 days from the date of the billing, they will debit my bank account using the last known credit card used on my DirecTV account to do it, if I don't send back the receiver they gave me. I talk to their collector and tell him I don't owe the money and he advises me to send the receiver back when I receive a return authorization box in the mail. I get a box in the mail 10 days later to send the receiver back, I send it back. I refused to pay the amounts billed. I do not owe it.

As directed by my bank, I contacted Direct TV to dispute the charges. I was advised that I would have to fax a statement from my bank showing that the funds were debited because I have no account with them and that this was the only way they would be able to find the debit. On June 30, 2011, I faxed the information as requested and requested a call back as confirmation that the fax was received. I faxed the information again on July 1, 2011, July 2, 2011, and July 3, 2011.

On July 5, 2011, I called back and spoke with Elaine, a customer service supervisor, who advised me that I have to wait up to 10 business days for a response. I asked 10 business days from when, and she responded from the day I faxed the information. I requested to speak with her manager or to give me a number to contact the department that I sent the fax to and she told me that the department only receives fax and that they don't have a number for me to call. After 52:45 minutes, she finally transferred me to her manager, Katherine ** who read from the same script. I asked to speak with her superior and I was told that he would call me back within 24 hours. I waited but there was no call back.

On July 11, 2011 (now 10 business days later), I called Direct TV again and spoke to a supervisor by the name of Mark. He told me that I just have to wait for the Mystery department to call me back. When I advised him that I have waited for 10 business days, he repeated to just wait. When I insisted, he hung up. I called back and spoke with another supervisor named Robert. He was unbelievably rude and he told me that there was nothing he could do and that I needed to wait. He also told me that I must have an account or they wouldn't have debited the money from my account. After back and forth with Robert, I finally hung up and called back hoping and praying that I would get someone else willing to help me.

I called back and spoke to a supervisor by the name of Shelly and she was a little more helpful. She asked me if I had ever let anyone use my card to process a payment or to make a deposit, I advised yes, my stepfather. She asked for his home phone number and I provided her with the information and she pulled up his account. She told me that the dispute had been resolved and that the Finance Department had issued a reversal of the payment, as of July 11, 2011. It could take up to 10 business days for the funds to be posted back to my account. Since I had to cancel the compromised card with my bank, I had concerns that the refund would not post properly, so I called the bank with my concerns. I was advised by my bank that the account associated with the compromised card was not closed. The card was blocked, therefore, when Direct TV reversed the charge, it would still post to the account. So I waited, and waited, and waited.

On July 25, 2011, I contacted Direct TV again, as this is the 10th business day. I spoke with Marshall ** and told him that the funds had not posted to my bank account. Marshall advised me, at that time, that he could not discuss the account with me since I was not authorized. I asked how they can deduct $633.50 from my bank account if I'm not authorized. I also advised him that I am not interested in the actual account and that I am only concerned with my refund. Marshall then advised me that he was not at liberty to discuss anything on the account. I asked to speak with a supervisor again. After being placed on hold many times, he came back and advised me that to have the $633.50 refunded, I had to fax a copy of the posted transaction with my name and phone number. I told him that I already did this and that I didn't feel I should have to do this again, as I was advised on July 11, 2011 that the charges had been reversed, and it would take up to 10 days to post to my bank account. He advised me that the Finance Department didn't refund me and the transaction never posted to my account because the funds were not available. I asked again for a supervisor and I was placed on hold for about 15 minutes to wait for a supervisor.

While waiting, I contacted my mother to have my stepfather contact Direct TV to see what was going on. She called while I was still holding for Marshall to find me a supervisor. When she called me back, she had a Direct TV representative on the line insisting that the funds were reversed on July 11, 2011 and should have posted to my account. While still holding for Marshall, I advised the representative on the phone with my stepfather, that nothing posted to my account. Finally, Marshall returns advising me that I must fax this information back to the Finance Department. I hung up from Marshall and continued to speak with the representative that my stepfather was speaking with. While speaking with the new representative, I used my cell phone to contact my bank again, as she insisted that it had to have posted to the account by now. The bank advised me that there was no post or pending credit from Direct TV and that the only transaction dealing with Direct TV was the $633.50 debit. The bank's representative also advised me that if they had reversed the charges on July 11, 2011, it would have posted to my account within 3 to 5 days not 10 business days. I hung up from my bank and requested to speak with a supervisor.

After 48 minutes with the new representative and my stepfather, a supervisor comes on the line to tell me that since today is the 10th business day, the funds have to be with my bank. I went over the conversation with my bank, as well as the earlier conversation with Marshall that the funds had not been reversed, and that I had to fax the information again, and wait another 10 business days for the above mentioned Mystery Department to contact me. I asked her to read the notes he left on the account advising that the funds had not been transferred. She stopped talking, then said that she can speed up this matter and asked me for my contact information. I provided her with the information again. I asked her where do we go from here, because it is now almost a month and the charges had not been reversed, pending, or posted to my account. She became quiet again and hung up.

After fourteen days, I called my credit card company. They then sent DIRECTV a notice. I have already set up another credit card for payment with DIRECTV. They credited my account, charged the other account and then cut off the service. I had to make four calls to them. They kept hanging up on me, or putting me on hold forever. I feel like I am in TV prison for the next two years. They have turned the service back on, but the damage is done.

Please help me to get my money back. I didn't use their service all these months, therefore, shouldn't be charged for it.

verizons response was "oh, the contract was for our equipment and service not Direct TV."

(the inital rep NEVER distinguished the difference)

thirty days to rectify this situation.

Federal Trade Commission

Since I was forced by DirecTV to return the three DVRs, I would like to be reimbursed for the money I paid for them, which was $762.33.

I have received an invoice of the services provided to me for that month ...I called them back and told them that I did not asked for the individual plan. And that I needed to go elsewhere to find a bundle package,.. They are still calling me to ask for payment when I have already cancel the service on the same week that system was installed.

After talking with a supervisor, we were told that the charges for 235.00 would show back up on our directv account in 72 hours. Within 48hours the 235.00 would be credited back to our checking account. They also promised to refund our 170.00 insufficient fees. Almost 7 days later none of these refunds have been made. My husband called today and was told that they just received the fax about or insufficient funds fees today. And the other money would be refunded in 8-10 weeks!!

Initial installation was scheduled 6/27/11. I was very excited about my new service. I have never been a Direct TV customer before, and felt that the service promised would greatly compliment my new television. When I had called initially, I had told the woman who had taken my order that I indeed did not have internet service yet and that I was unsure of all that Direct TV had to offer. I took notes on the conversation we had and felt like she helped me pick the right choice for myself and my partner. I was also to happy to hear that when I use the automatic bill pay service, I received "free HD for life"! I greatly anticipated the installation day.

On the day of the installation, the tech was at our residence for about 7 hours. I had initially greeted him and my partner was with him the rest of the day, as I had an obligation to attend. My partner specifically took time off for this service. It wasn't until the "completed service" that my partner was made aware that the free HD service we were promised wasn't being provided. The box and satellite were not HD compatible however, he had done the extra wiring for the HD DVR service we had expected (which included drilling a hole through the side of our new house and having sloppy wire everywhere). My partner had called me and made me aware of the situation and I had promptly called and was heading on my way home. When I had called to remedy the problem, I had spoken to several people before I had spoken the 4th person on that call who to had yet to give me a solution. Prior conversations I had had up until the point that I had spoken to the last person made it seem like the error was a simple fix and that we should be up and running shortly. While the tech was still at our residence, my partner was also told that the problem was a simple fix.

I was shocked to hear that the fault was mine because I failed to remedy the problem on the confirmation email, which reads like Greek to those who don't work for the company, that I had to pay for HD service. I then informed her of the promotion I was offered by the woman who originally took my order. I was offered "free HD for life" with automatic billpay. I also stated that everyone makes mistakes and surely when I signed up, the sales rep could have clicked the wrong box. The burden of proof was there. They had me set up for automatic bill pay at the time the order was made. Why wouldn't I agree to a free service offered at that time when I had already made the requirements. I was then told that there was no way to alter my order unless I wanted to pay for the service. I found that surprising because we were told by the original tech. that all we had to to was "swap boxes".

After arguing to the point of tears, I figured out that the only way to get the service promised was for me to immediately terminate my account and have my partner open a new one. Home at the time, I had handed the phone over to him. When taking his info, they never verified who's name was on the checking account. They had used my personal account for the automatic bill pay for a service that is in his name. This account is in my name ONLY and should have been verified before it was charged. We were then told that our service would be terminated by midnight and we would have to wait until 7-12-11 for our installation. My partner was also promised that because this is not a full installation and only the downstairs box had to be changed and re-activated, that the service would be fairly quick.

After a 2 week delay we were able to get service. We were told that the service would be provided between the hours of 8-12. My partner had taken off for the first round, and I had taken a half-day for the second. I am an independent contractor for a company. Taking time off is almost impossible. When I do have to take time on a scheduled day, I loose that day's pay and will not have the opportunity to make the day up. I was scheduled for a full day and was to be compensated $250.00. I awoke early and started getting myself ready for the day. I had figured that I could be on the road soon after they come. The tech had called me to inform me that he probably would not be around until 1:00pm. He was swamped with orders and could not fit me in any early. I had asked him what the work order looked like for us. We were told that we would be marked as a priority because of all the initial stress and after waiting two weeks and taking more time off, couldn't see why my morning appointment was the first to get brushed off. He told me that he was going to see what he could do based on the work he already was scheduled for.

I had called my corporate office to let them know that I was not going to be attending work today due to the mess your company had gotten us into. The tech had called to let us know that his first appointment had to be bumped back because of no adult present and he would get to me as soon as he could. When he and his co-worker had arrived, he tech was shocked by the work that was done prior to his visit. The work was sloppy and wrong. Cords were too short, and the upstairs box was never activated and needed to be replaced. Another issue that arrived was the promise of a internet connection to fully view the vast library of movies and programs. The connection could not be hooked up because, in order to do so, the tech would have to drill through our porcelain tile in the kitchen and run a wire to our living room. I had to call and get to the bottom of the problem and later was told that a wireless connection could have been done at no additional cost. When my partner had spoken to the sales rep, none of this was brought up as a potential problem, or a solution. I had to agree to have to piece of equipment dropped off and set up later. The box in our guess bed room was done completely wrong and had to get replaced by the second tech.

Is this the service you offer? Where is the promise to your customers? This was the worst experience I have ever had with any company. Lost wages. sloppy order taking, blame on the customer, lack of personal bank account security. This is ridiculous. I am going to continue to write to your company and give a buyer beware to anyone that wants to start a service. My last letter had not gotten me anywhere. The same confusion, inconsistency, and passing customers off like a round robin continues.

On May 26, 2011, we received a $420 bill for early cancellation. We called the next day (5-27-11) during the next soonest business hours, and eventually spoke with customer service representative 'Johnny' ID#**. He agreed to file a report on my behalf, stating that the early termination charges were bogus. We received another bill on July 5, 2011. We called immediately, spoke with Kellen who informed me that CSM Johnny's assessment had been overridden by a superior; and contrary to what I had been told up to that point, all replacement receivers did indeed come with a new 2-year service agreement. I found this ridiculous. I inquired as to why he was the first to claim this and then why I was not given any option to have mine repaired instead of replaced.

He informed me that there is no option to fix. The options were to buy a new DVR outright (he said the cost to be $300-$400), or receive a refurbished model from them, with a new contract. I was never apprised of these limited options. After finding evidence on Directv's website to support my belief that a replacement receiver does not require a new commitment contract, I decided to e-mail Directv support to ask if I was to replace a DVR who's service agreement was fulfilled with a refurbished model, and if it would enter me into a new agreement. The next day, 7-6-11, I received an e-mail from Directv support saying that they do not re-contract for replacement receivers.

We are a hardworking middle-class family. I find it unconscionable that a giant company like Directv has devised a vicious circle of faulty refurbished equipment and service contracts to entrap customers from being able to switch providers. Even their support techs insist that I would not get locked into a contract if I was to do exactly what I did; and yet, here I am with a $420 bill. Citing 'early termination' after being a loyal customer of 5 years, with no additions or upgrades for over 2, is a scam that I believe needs to be reported.

I am truly unhappy with this service. It sucks and I will be switching to another provider ASAP. I can not even watch TV and their troubleshooting is a joke. People do not get service from them. You will regret it. Dealing with the customer service sucks!

My installer had that order and came on June 30. He had everything installed and went to connect the single but was not able to. After about an hour with customer service, we were told to cancel that order 148624422 and create a new order 152507438. Once I created the new order per their instructions, I ended up with an HD DVR, HD receiver and a standard receiver. They would not give my second DVR for free. They kept trying to charge me for it. My installer arrived at 11 am. At 8 pm, we were told by the win back department that the installer should install the HD DVR, HD receiver and the standard receiver then I would have 14 days to call back and they would send me out my free standard DVR.

I called back the next morning, July 1, at 7:30 and was put through hell trying to get my free DVR. I was told that since I had activated my service, they could no longer transfer me to a win back department. Finally after speaking to a customer service manager, we came to the agreement that I would pay $175 on my credit card for the DVR and then receive $175 credit on my bill. They did issue me the credit but they also charged me an additional $92.45 for my first month's service and no one will issue me a credit. They stated that they can only apply my $175 credit to future bills even though they charged and issued the credit the same day. No one helped me.

I was on the phone with them on June 30 for over six hours and then again today for over two hours. I got shuffled from person to person and no one can help me. They won't even cancel their service with a cancellation fee even though I haven't even had their service for 24 hours and have had a horrible experience. Nothing I did was my fault. It was all by them and now I was charged over $300 for their mistake and they don't care. They won't help me at all. I am at my wit's end and don't know what to do.

My July 9, 2010 letter to Direct TV clearly outlined the dispute: AT&T applied a discount to my service without disclosing an automatic contract renewal with DirecTV. When I found out about the renewal, I immediately contacted AT&T who backed me out of the contract extension. What is most incredulous about this situation is that AT&T has somehow obtained a power of attorney on my behalf and signed me up for a contract renewal with DirecTV.

After pursuing a resolution of the matter with AT&T, a service manager named Jay ** told me, by phone, that he successfully backed me out of the AT&T-DirecTV agreement. However, DirecTV does not recognize the AT&T resolution and is still pursuing me for the early termination fee.

Four years later, I decided to sign up for DirecTV because it did offer a much better deal than Time Warner in my area. Nope, I am blocked unless I pay the cancellation fee for my husband's dead grandmother. This company has no compassion, no desire to work with individuals in bad situations and would prefer to leave a debt on the books than to develop a customer base. With every other company we dealt with when my husband's grandmother passed away, we had no problems and nothing but compassion and a willingness to work with us. Her lease, electricity and water were all in my husband’s name, and the deposits were all returned to us, even the lease deposit, though grandma died 3 months after moving in the home.

If they shut me off, they can leave it off! I feel this is worthy of investigation for deceptive practices. I have been instructed to send a complaint to their office in Greenwood Village, Colorado to the attention of AG Settlements. I will do this and pray they see the light in this case. However, please check them out before they do this to others. I see online it has happened to many others before me without great resolve. I don't feel I should have to pay this and don't want my credit, I have worked to hard to keep up tarnished. This is very frustrating having to call them every month. Especially when they do a two face on me. Nobody should feel they are being ripped off by a provider of services. Has DirecTV gotten too big for their britches or what?

After being placed on hold numerous times, I asked to cancel the account, which I was told would cost an additional $480 or so dollars along with fees applied toward the equipment I had. I asked her why they would charge me fees to return equipment that the sales person stated was mine and I was responsible for it's maintenance and would have to purchase a new unit at cost should it become inoperable. The rep told me no, I was leasing it. I told her that the sales person told me that it was my equipment and she said that I was lying.

She also said that the salesperson is required to tell me about the early termination fees and how to get a rebate, neither of which occurred. It's not that I would not pay what they are asking for the service, it's just I was promised a rate that they are no longer honoring and I cannot get out of a verbal contract they breached through non disclosure and failure to abide by the offer I was given. $480 + for early termination, or $270 in excess payments should I keep the package and continue at the rate they changed it to.

I retrieved the message when I left work about 11 a.m., luckily my cell phone provider picked the number up, upon listening to this message 4-5 times I called the number back, it rung 6 times and went into voice mail, I left a message advising a time mix up on his part, because I specifically asked for the time of 12-4 p.m., I never heard back.

I called customer service, after I waited 8 hrs. The response I got was we can offer to get you rescheduled. No one took accountability. I explained that were going to charge me $49.95 for a trip charge if I didn't sign up for their protection plan at $5.99 a month. I signed up, and then I was told this plan was for a year, I advised I only had 5 months on my contract, the representative said if I canceled it would cost $10 and the $49.95 fee was due. I had to take time off my job 6 hrs totaling $132, and to top it off the technician didn't even show up, and I don't have cable service. It's bad enough this company locks you into a two year agreement, but only guarantee's the 1st year of pricing.

When I tried this, opting to watch a NASCAR race upstairs as well as downstairs while doing chores, it did not work. The truth follows: You cannot watch the program in multiple rooms as the commercials clearly imply. You must first start it on the primary TV, stop it, then resume it in another room. This is in my opinion severely misleading.

The next problem is their claim you can instantly watch over 6,000 movies for free. What the consumer learns is three movies must first download, and the download is slow so if you watch it while it downloads, it buffers and keeps freezing, just like Youtube. When you try to get around this by downloading a few movies in advance, you quickly learn you can only download one at a time. So the claim of instant access is also bogus. I am impressed by DTV's customer service. I can't honestly say I've been ripped off, but I do believe they are blatantly deceiving the public with this Watch in Any room advertising. Something should be done about it.

I called DirecTV customer service several times during the course of a month. I was advised to try various troubleshooting routines (e.g. resetting the DVR, checking for signal strength using the Menu option) etc., all to no avail. I finally talked with one of their technical support representatives and he walked me through the process of determining whether the satellite was misaligned.

After making the determination, a service call was scheduled for a technician to come out to my home to test the equipment to rectify the problem. I was told that there would be no charge for the service call. The service technician came out and checked the internal equipment, took one look at the external dish and said that he would have to remount the external hardware.

He said that the initial installer didn't mount the dish correctly. A-over time, the dish had loosened and moved out of position. He explained that he would have to remount the dish and completely reinstall it. He installed a heavy-duty metal pole on my privacy fence and secured the satellite with additional hardware. Presto, problem resolved. The technician also explained that due to the improper installation of the dish initially that there would be no service charge. I signed a copy of the work order (which specified that there was no charge).

Lo and behold, I received my June bill and it is abnormally high. After viewing the itemized statement, I see a charge of $49.95 for a service call. I promptly contacted customer service and spoke with a representative by the name of Tasha. She had a heavy accent and it was difficult to communicate with her. I asked to speak with a supervisor and she transferred me (after a lengthy hold) to someone named Shekina.

Shekina proceeded to tell me in a very haughty tone that the $49.95 was a valid charge because I didn't have a service contract. I explained that I paid for installation during the initial install at my home. I stated that it wasn't my fault that they sent an incompetent technician who rushed through the process and installed the hardware incorrectly.

She proceeded to tell me that it was a valid charge and she would not (not could not) remove the charge. When I asked to speak with her supervisor, she told me that she was the highest escalation point at the call center and refused to transfer me. I also explained to Shekina that several representatives (including the technician that came to my home) had stated that I would not have to pay for a service call. She proceeded to tell me that since none of the representative bothered to document the multitude of calls that I made regarding the problem, that I was out of luck.

One of the technicians did give me a three-month trail to DirecTV's HD Extra package. I asked Shekina, "Why would anyone give me a free trial if I had not contacted the call center for assistance?" She stated that she didn't know. She offered to give me $10 off (I don't understand why). I told her that $10 was not acceptable since the charge was $49.

After repeatedly questioning Shekina, I was told that my only recourse was to write a letter to the office of the President. She would give me her identification or last name. She also cautioned that if I cancelled my contract that they would charge me $400. This is the second time when I have received unprofessional customer service from DirecTV.

I left Comcast to sign up with DirecTV. It was the biggest mistake of my life! I will never, ever, again subscribed to DirecTV. I will never recommend them to my friends, associates, or enemies. I have worked in customer service for more than twenty-five years and have never encountered such dismal and unprofessional service. DirecTV should be ashamed. I am going to post my experience on Facebook and Twitter. I am also writing a letter to Michael **, whom Shekina said was the President of the company.

The supervisor told me, "I am sorry he gave you the wrong information." They insisted to take the $50 and when I told them that I will discontinue the service forever, they told me that I have to pay $300 for disconnecting the services. Now, they are like any other company false advertising and once the customer signs up, they charge and they don't stick by their word and say "I am sorry." That is not going to do anything for me or any customer that they lie to. I hope that the Consumer Affairs publish this and let other customers know that they are fraud.

We were also charged again for a college basketball game from a couple of years ago. I have not called DirecTV to dispute the charges, but I am 100% certain that we already paid for these movies and game, and I am being asked to pay for them a second time. I should also note that ever since we cancelled our DirecTV contract, we have received numerous calls from them about reinstating our account. I want to dispute these charges and refuse to pay for them. Tomorrow, I intend to contact Verizon and PPV to see if they have any records of these purchases.

I am being asked to pay for the same purchase twice. If I knew that it would be so difficult to deal with DirecTV, then I would have never signed up with them in the first place. To be more specific, I had a very hard time cancelling my contract with them in March 2011 and I am still receiving bills from them.

Food and Gas - What am I to do?

Seriously, I've read so many complaints about this. How can this keep happening on a daily basis?

Basically, they are complete liars, and nobody there I have ever spoken to can figure it out. Then they proceed to tell me they will give me $100.00 off my current bill, which keeps growing as I refuse to pay them until they follow through with their agreement. Well, they are completely horrible to deal with. You can't make a call to them to rectify anything, because they transfer you from person to person trying to figure something out. Heck, they did it!

I don't have time to stay on the phone for an hour at a time, most people don't! They need to straighten it out, and if not, pick up their equipment and forget I ever had services with them. There are too many others out there providing service!

They keep telling me that when I upgraded my equipment that I agreed to extend my contract for 24 more months, and I tell them that is a lie and to prove to me that I agreed to that. So far, they have been unable to provide me the proof. I will be reporting this to whoever I need to to make sure DirecTV feels my pain -- the FCC, BBB, Attorney General and whoever.

A man gets on the phone and is rude from the start. He said with no documentation, I'd have to pay the $100. I advised him that the representative I spoke with 30 seconds ago said $50, but again, he said there was no documentation about this. I advised him I have phone records showing the date, time and length of the call to their company and this man said, "How do I know you called into us, maybe you called about a different account or let someone use your phone." Really? I am lying about all this? I would spend my time making up stories to call into Dish about? I was still angry, so I decided to cancel. He said fine, and that there would be a $95 disconnect fee on top of my normal bill, and we ended the call.

About 5 minutes later, I called back to try and talk to someone else about the situation. They then advised me my account was cancelled and I'd have to pay $50 to restore it and $100 to move it. Why would Dish want to lose a customer who has paid them every month for over a year over a moving charge? I feel they are misleading. Why should I have to "qualify" to have my service moved? Doesn't my continual payment of the bill qualify me enough? I will never use their service again, and I hope others will see this as a warning of the bad service they offer.