DIRECTV Reviews

I am truly unhappy with this service. It sucks and I will be switching to another provider ASAP. I can not even watch TV and their troubleshooting is a joke. People do not get service from them. You will regret it. Dealing with the customer service sucks!

My installer had that order and came on June 30. He had everything installed and went to connect the single but was not able to. After about an hour with customer service, we were told to cancel that order 148624422 and create a new order 152507438. Once I created the new order per their instructions, I ended up with an HD DVR, HD receiver and a standard receiver. They would not give my second DVR for free. They kept trying to charge me for it. My installer arrived at 11 am. At 8 pm, we were told by the win back department that the installer should install the HD DVR, HD receiver and the standard receiver then I would have 14 days to call back and they would send me out my free standard DVR.

I called back the next morning, July 1, at 7:30 and was put through hell trying to get my free DVR. I was told that since I had activated my service, they could no longer transfer me to a win back department. Finally after speaking to a customer service manager, we came to the agreement that I would pay $175 on my credit card for the DVR and then receive $175 credit on my bill. They did issue me the credit but they also charged me an additional $92.45 for my first month's service and no one will issue me a credit. They stated that they can only apply my $175 credit to future bills even though they charged and issued the credit the same day. No one helped me.

I was on the phone with them on June 30 for over six hours and then again today for over two hours. I got shuffled from person to person and no one can help me. They won't even cancel their service with a cancellation fee even though I haven't even had their service for 24 hours and have had a horrible experience. Nothing I did was my fault. It was all by them and now I was charged over $300 for their mistake and they don't care. They won't help me at all. I am at my wit's end and don't know what to do.

My July 9, 2010 letter to Direct TV clearly outlined the dispute: AT&T applied a discount to my service without disclosing an automatic contract renewal with DirecTV. When I found out about the renewal, I immediately contacted AT&T who backed me out of the contract extension. What is most incredulous about this situation is that AT&T has somehow obtained a power of attorney on my behalf and signed me up for a contract renewal with DirecTV.

After pursuing a resolution of the matter with AT&T, a service manager named Jay ** told me, by phone, that he successfully backed me out of the AT&T-DirecTV agreement. However, DirecTV does not recognize the AT&T resolution and is still pursuing me for the early termination fee.

Four years later, I decided to sign up for DirecTV because it did offer a much better deal than Time Warner in my area. Nope, I am blocked unless I pay the cancellation fee for my husband's dead grandmother. This company has no compassion, no desire to work with individuals in bad situations and would prefer to leave a debt on the books than to develop a customer base. With every other company we dealt with when my husband's grandmother passed away, we had no problems and nothing but compassion and a willingness to work with us. Her lease, electricity and water were all in my husband’s name, and the deposits were all returned to us, even the lease deposit, though grandma died 3 months after moving in the home.

If they shut me off, they can leave it off! I feel this is worthy of investigation for deceptive practices. I have been instructed to send a complaint to their office in Greenwood Village, Colorado to the attention of AG Settlements. I will do this and pray they see the light in this case. However, please check them out before they do this to others. I see online it has happened to many others before me without great resolve. I don't feel I should have to pay this and don't want my credit, I have worked to hard to keep up tarnished. This is very frustrating having to call them every month. Especially when they do a two face on me. Nobody should feel they are being ripped off by a provider of services. Has DirecTV gotten too big for their britches or what?

After being placed on hold numerous times, I asked to cancel the account, which I was told would cost an additional $480 or so dollars along with fees applied toward the equipment I had. I asked her why they would charge me fees to return equipment that the sales person stated was mine and I was responsible for it's maintenance and would have to purchase a new unit at cost should it become inoperable. The rep told me no, I was leasing it. I told her that the sales person told me that it was my equipment and she said that I was lying.

She also said that the salesperson is required to tell me about the early termination fees and how to get a rebate, neither of which occurred. It's not that I would not pay what they are asking for the service, it's just I was promised a rate that they are no longer honoring and I cannot get out of a verbal contract they breached through non disclosure and failure to abide by the offer I was given. $480 + for early termination, or $270 in excess payments should I keep the package and continue at the rate they changed it to.

I retrieved the message when I left work about 11 a.m., luckily my cell phone provider picked the number up, upon listening to this message 4-5 times I called the number back, it rung 6 times and went into voice mail, I left a message advising a time mix up on his part, because I specifically asked for the time of 12-4 p.m., I never heard back.

I called customer service, after I waited 8 hrs. The response I got was we can offer to get you rescheduled. No one took accountability. I explained that were going to charge me $49.95 for a trip charge if I didn't sign up for their protection plan at $5.99 a month. I signed up, and then I was told this plan was for a year, I advised I only had 5 months on my contract, the representative said if I canceled it would cost $10 and the $49.95 fee was due. I had to take time off my job 6 hrs totaling $132, and to top it off the technician didn't even show up, and I don't have cable service. It's bad enough this company locks you into a two year agreement, but only guarantee's the 1st year of pricing.

When I tried this, opting to watch a NASCAR race upstairs as well as downstairs while doing chores, it did not work. The truth follows: You cannot watch the program in multiple rooms as the commercials clearly imply. You must first start it on the primary TV, stop it, then resume it in another room. This is in my opinion severely misleading.

The next problem is their claim you can instantly watch over 6,000 movies for free. What the consumer learns is three movies must first download, and the download is slow so if you watch it while it downloads, it buffers and keeps freezing, just like Youtube. When you try to get around this by downloading a few movies in advance, you quickly learn you can only download one at a time. So the claim of instant access is also bogus. I am impressed by DTV's customer service. I can't honestly say I've been ripped off, but I do believe they are blatantly deceiving the public with this Watch in Any room advertising. Something should be done about it.

I called DirecTV customer service several times during the course of a month. I was advised to try various troubleshooting routines (e.g. resetting the DVR, checking for signal strength using the Menu option) etc., all to no avail. I finally talked with one of their technical support representatives and he walked me through the process of determining whether the satellite was misaligned.

After making the determination, a service call was scheduled for a technician to come out to my home to test the equipment to rectify the problem. I was told that there would be no charge for the service call. The service technician came out and checked the internal equipment, took one look at the external dish and said that he would have to remount the external hardware.

He said that the initial installer didn't mount the dish correctly. A-over time, the dish had loosened and moved out of position. He explained that he would have to remount the dish and completely reinstall it. He installed a heavy-duty metal pole on my privacy fence and secured the satellite with additional hardware. Presto, problem resolved. The technician also explained that due to the improper installation of the dish initially that there would be no service charge. I signed a copy of the work order (which specified that there was no charge).

Lo and behold, I received my June bill and it is abnormally high. After viewing the itemized statement, I see a charge of $49.95 for a service call. I promptly contacted customer service and spoke with a representative by the name of Tasha. She had a heavy accent and it was difficult to communicate with her. I asked to speak with a supervisor and she transferred me (after a lengthy hold) to someone named Shekina.

Shekina proceeded to tell me in a very haughty tone that the $49.95 was a valid charge because I didn't have a service contract. I explained that I paid for installation during the initial install at my home. I stated that it wasn't my fault that they sent an incompetent technician who rushed through the process and installed the hardware incorrectly.

She proceeded to tell me that it was a valid charge and she would not (not could not) remove the charge. When I asked to speak with her supervisor, she told me that she was the highest escalation point at the call center and refused to transfer me. I also explained to Shekina that several representatives (including the technician that came to my home) had stated that I would not have to pay for a service call. She proceeded to tell me that since none of the representative bothered to document the multitude of calls that I made regarding the problem, that I was out of luck.

One of the technicians did give me a three-month trail to DirecTV's HD Extra package. I asked Shekina, "Why would anyone give me a free trial if I had not contacted the call center for assistance?" She stated that she didn't know. She offered to give me $10 off (I don't understand why). I told her that $10 was not acceptable since the charge was $49.

After repeatedly questioning Shekina, I was told that my only recourse was to write a letter to the office of the President. She would give me her identification or last name. She also cautioned that if I cancelled my contract that they would charge me $400. This is the second time when I have received unprofessional customer service from DirecTV.

I left Comcast to sign up with DirecTV. It was the biggest mistake of my life! I will never, ever, again subscribed to DirecTV. I will never recommend them to my friends, associates, or enemies. I have worked in customer service for more than twenty-five years and have never encountered such dismal and unprofessional service. DirecTV should be ashamed. I am going to post my experience on Facebook and Twitter. I am also writing a letter to Michael **, whom Shekina said was the President of the company.

The supervisor told me, "I am sorry he gave you the wrong information." They insisted to take the $50 and when I told them that I will discontinue the service forever, they told me that I have to pay $300 for disconnecting the services. Now, they are like any other company false advertising and once the customer signs up, they charge and they don't stick by their word and say "I am sorry." That is not going to do anything for me or any customer that they lie to. I hope that the Consumer Affairs publish this and let other customers know that they are fraud.

We were also charged again for a college basketball game from a couple of years ago. I have not called DirecTV to dispute the charges, but I am 100% certain that we already paid for these movies and game, and I am being asked to pay for them a second time. I should also note that ever since we cancelled our DirecTV contract, we have received numerous calls from them about reinstating our account. I want to dispute these charges and refuse to pay for them. Tomorrow, I intend to contact Verizon and PPV to see if they have any records of these purchases.

I am being asked to pay for the same purchase twice. If I knew that it would be so difficult to deal with DirecTV, then I would have never signed up with them in the first place. To be more specific, I had a very hard time cancelling my contract with them in March 2011 and I am still receiving bills from them.

Food and Gas - What am I to do?

Seriously, I've read so many complaints about this. How can this keep happening on a daily basis?

Basically, they are complete liars, and nobody there I have ever spoken to can figure it out. Then they proceed to tell me they will give me $100.00 off my current bill, which keeps growing as I refuse to pay them until they follow through with their agreement. Well, they are completely horrible to deal with. You can't make a call to them to rectify anything, because they transfer you from person to person trying to figure something out. Heck, they did it!

I don't have time to stay on the phone for an hour at a time, most people don't! They need to straighten it out, and if not, pick up their equipment and forget I ever had services with them. There are too many others out there providing service!

They keep telling me that when I upgraded my equipment that I agreed to extend my contract for 24 more months, and I tell them that is a lie and to prove to me that I agreed to that. So far, they have been unable to provide me the proof. I will be reporting this to whoever I need to to make sure DirecTV feels my pain -- the FCC, BBB, Attorney General and whoever.

A man gets on the phone and is rude from the start. He said with no documentation, I'd have to pay the $100. I advised him that the representative I spoke with 30 seconds ago said $50, but again, he said there was no documentation about this. I advised him I have phone records showing the date, time and length of the call to their company and this man said, "How do I know you called into us, maybe you called about a different account or let someone use your phone." Really? I am lying about all this? I would spend my time making up stories to call into Dish about? I was still angry, so I decided to cancel. He said fine, and that there would be a $95 disconnect fee on top of my normal bill, and we ended the call.

About 5 minutes later, I called back to try and talk to someone else about the situation. They then advised me my account was cancelled and I'd have to pay $50 to restore it and $100 to move it. Why would Dish want to lose a customer who has paid them every month for over a year over a moving charge? I feel they are misleading. Why should I have to "qualify" to have my service moved? Doesn't my continual payment of the bill qualify me enough? I will never use their service again, and I hope others will see this as a warning of the bad service they offer.

Two days before the scheduled install date, DirecTV called me about the site visit verification. I explained, again, that they were calling the wrong number. The staff person assured me she would take care of that. One day before the scheduled visit, DirecTV called me again to verify the site visit. Again, I gave them Ruth's number. On the day of the site visit, the dish installation person called me to make sure someone was home for the install. I explained the whole thing again and gave him her number. Two hours later, the driver called me again to say he was running late. By that time I had given up any hope that they could get the correct phone number on their records, so I just said ok and called Ruth to make sure she was home. I believe the installation date was 4/3/11.

On May 28th, I opened my VISA bill to make the payment. On it is a 4/11/11 charge in the amount of $862.66! I called the company, went through the lengthy process of getting a live person on the line, and was told that she could not find these charges anywhere. Therefore, I needed to complete the dispute form that she emailed me and fax it back to the fax number provided. I had that completed within the hour. According to the instructions and to the lady I was speaking with, they needed to get back to me within 10 business days, which put the date at 6/10/11.

I called on 6/9/11 in hopes that perhaps it had been taken care of, but it had not. Again, the very long time it took to get a live person on the line was incredible. The recording obviously doesn't recognize Ruth's phone number, and would only repeat my number as being the one that they "see I am calling from". When I finally got a live person, she had no idea what I was talking about and I had to explain it all again. On 6/10/11 I called again. After having to explain everything again, I was told that it is a matter for the Financial Dept. and that they would return my call on that day. I asked if there was a job number, or anything, that I could refer to in case I didn't hear from them and had to call back. She said there was not. Needless to say, they never called.

Now, by this time I had spent a lot of time just trying to contact these people. Between jousting with the recordings, completing the required fax information and sending it to them, and the time I spend sitting on hold, it had already taken hours of my time. And still, no one knew what I was talking about. Okay, today, 6/11/11, at 8:20 AM EST I called the DIRECTV phone number listed for this area (877-510-7525). The recording said they were not open on weekends. Then I called 800-531-5000 and went through the recording again. When asked what I wanted I stated "billing questions". There was a lot of squealing on the line, then another recording that said, "We're sorry, your call was unable to be completed. Please hang up and dial the toll free number again." I did call again and got the same results.

8:58 AM, I called 800-347-3288 in California. This time, in order to avoid such a long argument with the recordings, I simply pushed the button for new service. Within 2 minutes I had someone on the phone. Her name was Shannon, and I explained most of it again before she agreed me that it was a matter for the billing department and that she would transfer me. After a while, the recording came back on and I was right back to the same beginning menu.

9:10. I called back. This time I spoke with Shone (and I did verify the spelling). I told her that I very much needed to speak with a supervisor about the matter. Of course, I had to explain most of it again before a supervisor could be summoned. She came back on the line after a while to say that she couldn't find this charge anywhere and to ask if the charge on the bill said DirecTV "service" or DirecTV "hardware". It says service. (There was no hardware involved with the exception of the dish.) I'm back on hold again.

9:20. The supervisor Raphael (spelling verified) came on the line and asked if the VISA bill said DirecTV "service" or "hardware". He listened to the whole story. He put me on hold, then came back to say that there was no information about this dispute on the account. Probably not, since I don't have an account with them. There was also nothing on Ruth's account which apparently is still carrying my VISA card information with it. Raphael said that the fax had probably not been received. What a surprise that was! I would have to call back again on Monday. He also suggested that I simply go through my financial institution "which is the way they prefer it". End time of that call was 9:38.

It is now 10:24. I've spend another 40 minutes sending this to you, and going through the user guide of my fax machine looking for a way to receive a transmittal sheet when a fax is sent. I have been unable to find it, and I don't know enough about the machine to print numbers dialed from stored memory, etc. I will refax it, though. And I will call my financial institution on Monday. I think it's a very sad situation that the business world has gotten so big that the average person cannot even begin to deal with them because we have no "clout".

I run a small seasonal business out of my home. This is the time of year when all things begin for the season and I really don't have to time that it takes to get any results from this company. The stress alone at not being able to get any answer at all is really starting to affect me after all this time. I've done all that I was supposed to do and more, and although I have kept my patience, I'm starting to crack.

I do not have $862.66 to send to a company that I don't use, and who has obviously either mischarged me, or more likely put someone else's charges on my bill since none of the dates match. I am quite angry at how absolutely impossible it seems to solve what I consider a simple matter. They can't find these charges anywhere and one woman actually asked me if I was "sure" that my credit card had been charged by them! These days, it seems that the average person has nowhere to go for help when it comes to the giant companies that actually do make mistakes! Very, very frustrating.

They refuse to reverse the charge, even though I did not have the equipment in my possession, and NEVER rented a pay-per-view movie in my 10 years as a DirecTV customer. The phone line hookup that is necessary to rent movies interfered with my DSL internet service, so we disconnected it -- thereby disconnecting our ability to order PPV movies. The only way we could order movies was by telephone, which incurred an additional $5 service fee, so we chose to not use this feature. Despite this, DirecTV insists that we rented a children's Disney movie in an adult only household in 2004, on equipment that was not in our possession, using a technology that we had disabled.

Do not use DirecTV! We only kept them for 10 years because we are football fans and put up with HORRIBLE service, outages, slow customer service response, and outrageous price hikes for the "Sunday Ticket" service. But when our service went out during a snow storm this year, and we missed the Super bowl when our dish became covered with snow and didn't get our service back for over a week while we waited for it to melt, we reconsidered whether Sunday Ticket was worth putting up with this dud of a company and switched to Comcast. This company is HORRIBLE! ANY provider is better. Do not give them your business! No TV is better than DirecTV.

I asked what the amount due was for and she informed me it was for movies purchased in November 2004 that they "found" on a receiver card when they got their equipment back. I asked why I should pay a bill without any kind of backup nor bill from them. She stated I could just let it continue to go to the collection company and just ignore it. My request again for an itemized bill was ignored, saying that I could not have one that it wasn't there. So I paid the freaking money but still am unhappy with the service I received from DirecTV. They want their money yet don't want to back what they are supposedly billing me for. Just another big business ** the people. It's not the fact that I owed money, it’s the fact I was not presented with a statement so I could pay the bill. And to put it to collections for a 30 day bill that was never sent is stupid. I will never utilize their service again nor refer anyone I know to them.

I specifically asked the Best Buy people if this would extend my service contract and was told no but that if I got a free one from DirecTV, that it would extend our contract. So I asked him if he would call DirecTV and confirm that statement. He called DirecTV and informed me that it would not extend my service contract.

When I got home and called DirecTV to activate the receiver, I told them that I would not activate it if that extended my service contract and was told that it would not. When we left DirecTV, we returned all receivers, even the two we had purchased for about $500 total. For the past year, they have been trying to collect using their own in-house collection agency along with a "so-called" law firm (which I would be surprised if it is not also part of the fraud) which now says that I owe $469 but offered to settle with me for $220.

Settle what? I don't owe them a dime. They are scam artists in my opinion, and I would never do business with them again. I'm going to tell everybody in my church to stay away from those frauds. These guys need to be exposed. They are preying on the public.

To my surprise, not only I had to return the receiver I thought I purchased to own, but also they are charging me $300 for early cancellation fee though I had been their customer for over three years! I argued with the customer service that I would never agree with the 2-year extension if I was informed of it during the activation. Finally they sent me to their Property Retention Department and this rude-talking reps told me that this 2-year automatic extension in the service agreement when I signed up their service. This really pissed me off. This clearly is a scam.

They dump the cheap HD receivers to the market (termed it as refurbished) and bait the existing customer to hook them up for contract without their acknowledgement. The worst part of it, is you can't stop them from charging you since they have my credit card on file. I am sure that I am not one only into this. I am going to file a complaint to BBB and may be my state attorney general.

I then asked why I was paying the extra insurance each month if I couldn't get defective equipment replaced. Not one representative would answer this question, they would continuously tell me that it was a remote issue or I needed to clean off the front of my DVR. After fighting with this company for several months, I canceled my contract. The fees were less stressful than dealing with the DVR and the representatives. DirecTV then took it upon themselves to debit my account for $150 without my authorization or knowing they were doing so. This then caused my bank account to overdraft and I had to deal with those issues. DirecTV is more of a headache than it is enjoyable.

DirecTV reception has been spotty and billing would be comical if not such a pain. I of course, never got my "$29.99" promotional rate; it turned out to be closer to $50. I didn't get the promotion at all the 1st month, because "it takes time to set that up". That was an obvious lie, later proven when a telephone call resulted in an immediate adjustment to the fee, visible when viewing my account online. Now DirecTV wants to charge me over $70 for their basic service. I got them to reduce it to $55 last month as an extended promotion, but one month later it's right back up to $70+

The sales rep. was very nice and tried very hard to keep me as their customer. He offered me a two months promotion period and I paid only $10 dollar per month for these two months. He told me I would end up paying more if I cancel the service right away because of the earlier termination charges. I could cancel the service after two months and pay a minimum termination fee.

I was very happy with their consideration and did cancel the service two months later. The customer service person was very nice at the time when I called to cancel my service. He gave me the final figure of my bill and I paid with my credit card. It looked like a happy ending.

A month later, I received bill from them asking for more money. I called and was told that the promotion was taken back because I cancelled the service. I owe them the money for the difference between the regular price and the promotion price for those two months, according to the Direct TV policy. I told them that since they did not inform me that the promotion would be taken back if I cancel my service within a certain time then I would have cancelled two months earlier.

Nobody told me the promotion will be taken back at the time I cancelled my service, therefore; according to my policy, their policy is invalid. They sent my case to a collection agent. They called and I explained my reason. I have no problem paying them at all, but it is against my principle to do so even if I knew that my credit score will get ruined because of this. Stay away from them, as far as you can.

Each time, I am told that they have forwarded my inquiry to 'management' and it may take them 10-14 business days to complete their research of my account. I wonder now if DirecTV is deliberately putting a delay on this so that I will be late in my payment. In my last e-mail to them, I have advised them that I plan to call them every day this week until my bill is amended by the 21st, which is the last day for me to send payment. This has been such a disappointing experience.

How can they say that? 9 years ago? I advised them I never ordered x rated movies and each time I did get movies, I had to go online and order and prepay for them or call it in. I don't understand how they can bill me 9 years later. Can they do that?

They also stated that the movies were ordered via remote control and I wasn't hooked up to a phone line? Figure that, I just don't understand hence they wont credit me for it. I don't have records from 2002 to go back to research if I was billed previously. How can I get this rectified? I know it's only $20 but still it's the point of billing me from 2002.

My bank’s dispute department never disputed the case because they saw that DirecTV had refunded me $335.00 so in September, my bank deposited $32.34 in my account to cover the rest of the $367.34 that was originally taken by DirecTV and that was it. Now I am receiving collection calls. I spoke to representatives at DirecTV telling me I was refunded twice and my bank had the money. I allowed DirecTV to speak to 2 bank representatives and they were told the same by both, only one refund went back into my account.

I was told, but the representative at DirecTV said that my bank was holding the money and they had it. I was also told I am being recharged because I filed a complaint with the BBB instead of leaving it alone. I thought it was my right as a consumer to file a complaint. I have bank statements, the original BBB complaint along with DirecTV reply. I don't understand. I faxed them my bank statement so they could see only one refund hit my account and I am being harassed for money I never received!

I am mentally and physically ill. I just got out of a hospital for heart problems on Wednesday and getting calls from a collection agency on Thursday regarding this is nonsense.

When I called Mike, his voice mail is full. Crystal, the assistant, recently claimed voice mail issues but ironically on the phone referenced the referral issue which was on her voice mail only. In researching, BBB has a rating of an F for this business even though they are not registered as a BBB-approved business. I wish I could take back my conversion from Cox to this horrible DirecTV/Qwest combination. Mike also told me at the time of contract that I would get high-speed Internet ranging from 20 to 40MB. My area for Qwest supported 7MB. Since then they rolled out 12 then most recently 12--but that is an extra charge while Mike had told me my speed would rival Cox. Do you know Cinema Plus can't even download a movie fast enough to watch it due to the extremely slow speeds without several stops/interruptions? I work from home and this has impacted me greatly as well.

My advice to anyone/everyone, check out the business before you commit--even if you are wandering at a festival and approached, or called on the phone or whatever. This experience has jaded me forever and taught me very valuable lessons.

The service man came out and installed the dish, but left without providing us anything more than one station. We called many times and eventually (twenty days later) got the 60 stations promised for $29.95. Then we got an email saying we were billed $70 per month for the expensive package we did not want! I have called to make sure they corrected their files and billed us correctly. They keep saying we set up the expensive package and then say they will correct our billing but they never do! We are still being billed $70 per month. I called to cancel our service since it's so horrible and we spend so much time on the phone. They say they will charge me $440 cancellation fee.

This organization is a horrible scam. Stay away from them. It's the only business I know where they do not have to provide a product for the money they charge you and refuse to refund when they provide a defective service.

This resulted in a 60 dollar a month increase and I want either the 92.39 monthly rate for all the channels or I want out of the commitment with no penalty to be paid by me, because a promotion should have been on the confirmation statement and I should not have been misled by the sales rep . on the phone.

I called their rebate department to see why these credits were not on my bill. They informed me I had to accept the rebate. So I did I went to the site the representative provided me and accepted my rebate. The only amount I saw was $26.00, there was no $5.00 amount. So I called back and spoke to someone in the cancellation department who credited my account and said the issue was fixed. I got my bill this month and it is not corrected so I called them again and they said because I spoke to a representative my rebate is void. This is illegal and they are lying to consumers. You are not informed about the rebate until you get your first bill, and by the time you get your first bill, it is too late to cancel.

We then told them we were not paying the bill because we did not order the movies. They said that they were going to use our bank card information they had on file and take it directly from our account! We immediately cancelled that bank card. My son-in-law was at our house when we received the bill and said that when he cancelled DirecTV last year, the same exact thing happened. Only he didn’t look at the bill and they took the money from his bank account. I then searched the internet only to find out that this is happening to hundreds if not thousands of ex-DirecTV customers across the country! The company should be thoroughly investigated and the customers who were robbed must be given back their money.

When I received my April bill I was being charged for movies from the prior owner. I call DirecTV's customer service; that's when I found out they extended my contract. I told them that if they told me that up front I would have never activated the TiVO DVR; they were not cooperative at all. I'm now stuck with a bill for movies I have not ordered and a 2-year contract. I've been a loyal customer with Direct TV since 2007. They have also lost a loyal customer.

When DirecTV said, “I'm sorry to hear that we lost your business due to pricing and technical issues.” I am very upset. Today I once again tried to speak with a supervisor on the phone and was told by customer service girl who was very understanding that she could only email her supervisor and that her response was that I had a 24-month contract. I asked who I could write to and hence the above contact address. I have written a letter to DirecTV, but I feel it is vain and so I am contacting yourselves, I hope you can resolve this.

I was left paying a bill I am no longer receiving a service for, due to the fact DirecTV service I could not depend on. I don't think it's fair to be caught up in a 24-month contract if the service does not live up to its expectations. I work hard for my money and can ill afford to pay this outrageous amount when I have to budget my day to day expenses. Again I stress, I was not aware I was in a 24-month contract, especially as the price increased after one year.

Not only are we out of the courier fees, we have overpaid them per their ambiguous contract via Global Direct. In addition, DirecTV makes their bills so complicated you don't know if you’re coming or going. These people are cons. We had Quest service at our summer home for years (which we still have) where we had two landlines in which one never worked. We called them numerous time to fix the problem, which they didn't and still continued to bill us. They state we owe them over $700.00. When we switched to charter, the installer stated that the wires in the box were not correctly connected, Quest did not have a clue on how to install and/or fix the problem. These entities base their billing on threats and extortion. Mentally, this has been very disturbing and they are violating the federal fair credit reporting act to continue their assault on consumers.

I was assured, repeatedly, that there will not be early cancellation fee in my case - when company no longer provides the service I subscribed to. It sounded logical and fair; I closed the account starting April 1st 2010 and returned the equipment. Several days later I noticed $427 cancellation fee charged to my credit card, without any warning or my authorization. I protested. Citi bank was able, somehow, reverse the charge, but this is not the end of the story. Now collection agency calls.

"Also, I understand that you were told that no cancellation fee would apply to the account. I truly apologize for any misinformation you were given. I have forwarded this feedback to management about the agent you spoke with for this issue to be handled internally." More than apology I need this outrages fee waived.

Again, I was told every thing was caught up. A little over a week later, I received a call saying I had a past due bill of $94.00. If I didn't pay I would be shut off. They told me there was nothing showing that I had payed a $21.00 past due bill but it did show where I was Shut off and turned back on. Once again I had to pay them this time the $94.00 once again. The lady told me my bill was caught up to date not to worry any longer. Now, it is the first of March, I hadn't received any bill yet for February or March showing me what I have paid or what I owe.

The first part of March, I receive another call stating I had a past due of $37.00. Once again, I pay or get shut off. So I paid with the lady saying I was paid up until April, wait for that bill and pay it. April comes and I don't receive a bill so I call Direct TV to find my bill and the lady on the phone tells me I have a past due bill of $137.00 that needs to be paid or I will be shut off. My bills have all been paid to Direct TV from day one of being a customer of theirs. But they told me that I didn't pay 3 months out of 6 before the initial $54.00 past due. If this was true, why didn't any other collector tell me this. It's now the 27th of April and I have not gotten a bill yet. Although I have asked repeatedly for one.

Please help! I am a disabled vet trying to live at 100% below poverty standards and can't afford this **.

Customer service agent named Georgette said that she will put through the closing out of account and a refund will be generated. On 3/21/11, I received another statement with adjustments made of $300 on my account showing return of equipment. The balance now is a credit of $215.55. So, I called again on 3/25/11 and spoke to Ana. She said that this credit will go back to my MasterCard because that was the initial place of order for set up on the DirecTV and first payment.

I asked when will this credit hit my MasterCard and she stated that it would be on 4/15/11. On 4/21/11, I received another statement and the balance is still showing a credit of $215.55. So, I called on 4/25/11 and spoke to Elsie. She stated that the request has been sent through and it will be six to eight weeks for the refund. I told her that this is unacceptable. This has been going on for four months and I have had it. Please get this company to issue my credit because I am back to square one again.

DirectTV charged the debit card I had used to pay the account two weeks after the phone call for $425.00 without any notification. In these difficult economic times, $425.00 charged to your account without your knowledge can be devastating. The mortgage payment was in jeopardy as well as several other payments. DirectTV continues to charge these hidden fees and someone needs to stop it. I am willing to do whatever it takes to put this unethical business, out of business!

I am filing this complaint because I was told that "I" spoke with a physical person and agreed to adding these channels to my service. I never spoke with anyone and I never authorized anyone to add any additional channels to my account. The young man I spoke with was very rigid and started to tell me that he too was on a budget but my bill would "only" be increased by $24.00 monthly. Mistakes can be made and computers can have glitches which DirecTV should be able to acknowledge, instead of taking a defensive attitude.

I called Direct TV and explained the situation about my bundled package. They said I was not on a bundled package. I said, I signed on for that package. They said Verizon screwed up and needed to send some letter to Direct TV. I called Verizon and explained they needed to send Direct TV a letter. They told me Direct TV needed to send them a letter.

All this letter stuff went back and fourth for a few weeks with the two companies blaming each other and me having to spend over 10 hours on the phone with them. After I got through all their automated phone networks to real people, I should send them a bill for my time at $150.00 an hour and settle for the settlement of my "bill"-paid in full.

So after all the fingers pointed at each other and all my head aches, I never received a bill for my bundled packages. I paid each company (Direct TV and Verizon) when my services were interrupted, but I never received a bundled bill. I finally just gave up on Direct TV since they are liars, crooks and you can never get a hold of anyone in charge or who has any real authority to resolve any problems.

I do have Verizon as my internet provider but I do not have any TV provider at this time. Direct TV is saying I owe them for early cancellation, but they never gave me the package or promotional offer that they advertised for, and that I signed up for. That's false advertisement. But I never canceled. I'm just not going to pay for something I didn't order, and a bill for just Direct TV is not what I signed up for or ordered. I have been waiting for Direct TV to fix their mistake and handle the problem properly, but I will not pay $1,000.00 for nothing, or any early cancellation fee.

About February 2007, I started with DirecTV paying the subscription price by electronic check. I alleged DirecTV held on to the financial information as I gave both the routing number and my checking account number at SunTrust. They constantly deceive any attorney generals by stating that they don't do the preceding but look at the print either on front or back of a bill. In March/April of 2007, a friend was robbed each month for almost 1500 dollars. I didn't pay DirecTV in June as I helped my friend keep her water and electricity on for two months which was more expenses than normal per month.

In July 2007, I made an EFT (Electronic Funds Transfer) for about $72. When I received the bank statement at the end of the month, I saw DirecTV took out about $144. They took out about $100 unauthorized around September 3rd, took out about $87 in November and in January 08 they sent me an e-mail on January 16th 2008. However I was in the local hospital between January 8th-18th. How could I make an EFT when in the hospital? They keep on telling deceptive stories to attorney generals so they don't get into trouble.

It caused good checks and purchases to bounce; bank fees, overdraft fees and negative fees. It's $6 per day while account was in the negative and I had to close my checking account. I'm stressed plus had initial loss of almost $500 in about four months.

Hours are spent on the phone dealing with script speak. Dealing with on hold music, dealing with supervisors that can't spell their names two times in a row.

So I paid again and complained again. I then signed up for the Premier Package to get "everything" including all the sports packages listed on the "Channel Guide Legend" for Premier" but it turns out that some of the sports (not even local teams!) are blocked out, but nobody told me that I'd pay for something listed on the Guide, that I wouldn't get it all the time, only part of the time. They blamed the "local provider". Now that was clearly deception by selling me the Sports Package on Premier and not telling me that I wouldn't get it all the time, and they couldn't even tell me when the station would come in and when it would not come in. But I'm paying for it to not come in sometimes? Now they want even more money for me to get the sports that are blocked out on the channels that I signed up for! (4) The remote they gave me only a few months ago has been malfunctioning. They have charged me $15.00 for a new remote. It has arrived, and I don't know how to program it. So, a new customer has a faulty remote, and they charge me to get it right. Disgusting company.

I've spent a lot of time on the phone and got a constant run-around. I've spoken to two supervisors, and one of them hung up on me! They are located in different states, and they do as they please and ** the customer.

Of course I hit the ceiling. I totally do not believe them but what can I do. I feel it's my word against theirs. It's not that I can't pay it but it's the principal of the matter. I have done a lot of research and have found out that they do this all the time. It's not fair that the consumer has to pay for bogus charges and that they are being allowed to get away with it. I can't imagine the money they have made off of this scam of theirs. I now know why they want to know what receivers are in whose rooms. It's so that they can use your teenagers to say they have been watching PPV in their rooms. So what can I do now, if there's anything? Please help!

I asked, "What about the payments? Can I call and still make them over the phone?". He said yes. DirecTV went into my checking account, without my authorization, took all of their money of $274.95 which was owed and caused me to have unnecessary financial hardship because they literally stole money out of my account. When I called their office, I was told that according to my contract, if I cancel the service, then they have the right to take my money out of my account without my authorization. They told me it was on the back of my bill and to read it. I want to know when it is legal to take money without a judgment and no authorization from the customer?

I have been a loyal customer with this unethical company for over 6 years. I want everyone to know that this company is very deceptive. They are unethical and a bunch of liars. Their customer service people are incompetent and have no professionalism at all! I want my money back that they stole out of my account. This was money to take care of my household expenses for myself and my terminally ill mother. I will not give up on this until I get justice. I know I could not pay on time, but I did not tell them to cancel the account as their disclaimer states on this bill. I never signed any contract with DirecTV and never would have agreed for anyone to take money from my account without it being pre-authorized.

So buyer, beware of this unethical company. They will steal money from you because they have your credit card number in their records. Then they'll lie and say you were aware of this because they put it on a new revised billing statement, but they'll never make you aware of it until it is on their advantage. I have been with them for so long, I knew what I owed and would just call in and make my payment. So everyone, read everything they send to your home from back to front and reread it because they are liars and legalized thieves who are out to bait and switch the consumer.

The DirecTV website and, specifically, the Sports Package page states under the "NESN Channel" the following, "NESN, a regional sports network covers the New England area, including college conferences Big East and ECAC with emphasis on Boston College, Connecticut and Boston University. The professional sports franchises NESN covers are major league baseball's Boston Red Sox and the Boston Bruins of the NHL.” When I raised this blatant contradiction to Jina, she admitted that it should not say that, the other 3 employees would not even address any of my concerns and solely blamed the MLB for why I could not view the games. Each of the four employees tried to sell me the next higher package, "MLB Extra Innings", to ensure I would be able to watch the Red Sox in the future. How is this not bait and switch or at least blatant false advertising?

I am paying for a subscription that does not provide me the service I was led to believe I was getting. Canceling it will cost me at the minimum $10 and upwards of $460.

The technicians came to my house and managed to burn out a 3 month old Samsung flat screen 240 mhz 55" HD-TV along with a Samsung BluRay player. It took a month, but I finally got the replacement directly from the technicians. They took my old TV and placed it in the replacement box and brought it back to BJ's Wholesale to get their money back (shady). Called DTV several times about getting my bill straightened out but they can't seem to do it. I was told several times (8) that this issue was resolved. Still cannot seem to get it straight.

Called last night 3/28/2011 and was told by Ari (i.d.# **) that she understood and would take care of all of the cancellations and waive all the fees associated with early termination. She stated that she just got her supervisors permission to do so. Right when we were in the middle of doing it, she stated that unfortunately her computer updates at 11pm est and it was not allowing her to input the information. She told me that she assures me that this will be processed as soon as the systems are back to normal and that I could check the status the following day.

I just checked the status and nothing has been changed. I then call customer service (1800-531-5000) and was told that there are no notes on the file of me ever having this discussion with anyone last night. Now I'm having to go thru this all over again. Yet, this time the CSR is telling me that she cannot terminate the service without charging cancellation fees. Livid, irate. Next step is an atty!

DirecTv is stating that they will charge my bank account $240 for cancelling service after 1 year.

But now my bill is $79.11. I called but they said that's not what they offered me. Please I need your help because they did the same thing to my friend. I need my bill on what they offered me first. I don't like people to lie to me.

We have no options except to cancel the service which we are in the process now. As I read through some of the complaints about Direct TV, I found several instances of the same complaint. It is beyond me that a company can automatically charge for something that is 3 years old without notice. With that said, I'm cancelling DIRECT TV and at the same time, eliminating the auto-pay function so this cannot happen again without my knowledge especially with the complaints I read about return of equipment payment issues.

On 03/16/2011 direct TV (**) sent a bill stating that my services was interrupted and that I needed to pay them $163.07. I called then on 03-21-2011 and was informed that they will send a box so that I can ship the equipment back. I have not received the box. I called them back on 03-25-2011 and spoke to a supervisor Panise who was very nasty and told me that I needed to write a letter to dispute the $163.07 that they claimed I owed.

I feel that I can establish that I did not have direct TV and the Verizon rep. Mrs. Goodwin stated that Verizon paid the bill from my payments to direct TV that I paid up until December of 2010 . I feel that I do not owe them anything.

She didn't have any answers for me. She said my account was not active, but there was a payment made to it as the email stated. She could not tell me anything beyond the total amount paid and that it was by electronic check. She did not know what checking account it was paid from, but she did tell me the phone number that was used to call in the payment. She also knew that the payment was made by calling in to DirecTV, so someone would have had to know my account information to make the payment. Then, she recommended that I contact my bank about a possible fraudulent activity. Frustrated, I got her employee information and hung up.

I then called the number that was used to make the payment to my inactive account. A gentleman answered the phone and I impolitely demanded to know his name and why he was using my account fraudulently. He then continued to tell me that he had not made a payment to my account, he had made one to his and not for the amount listed in my email. I explained to him what had happened so far and he told me that he would contact DirecTV directly and call me back. He was just as confused as I was about the whole ordeal. As he said, he called them and came to find out that no payment had been made to his account on the date in question when, in fact, he did talk to a representative for that purpose. My first thought was that they applied his payment to my account. DirecTV had given him a phone number for me to call to straighten it out. I hung up and called it, and it was a fax number. They had given him the wrong number. I called him back and he offered to call DirecTV on a 3-way conference call to straighten the issue out. Thank goodness he did because we would have never done it without both of us on the line with the representative.

The representative, who was the 3rd one to get our story, was sympathetic but unhelpful. She looked up both our accounts and was just as confused as we were in the end. She could not give me any more information than the first one could, but looked further into the payment made to my account and it showed that the payment was reversed since the account was closed, and nothing was owed on it. She could not tell me which checking account was used to make the payment, but assured me that nothing would be withdrawn from my account and then assured the other guy that nothing would be withdrawn from his account for the total in question either.

In the end, I think when the other DirecTV customer called in to make his payment and talked to a representative, they typed the wrong account number. It turns out that my old account number and his current account number are only one digit different. DirecTV would not admit it, but I think that's what happened. Once I found out that nothing would be withdrawn from anyone's account and credited to my old DirecTV account, I said goodbye and apologized to the poor guy who was stuck dealing with DirecTV as a current customer. They never did answer my questions about how the payment was applied to my account if he couldn't verify any other information on it or how the payment differed from the amount he agreed to. She didn't know anything beyond how to take more money from him to pay his bill that he still owed even though he paid it yesterday. What a bunch of baloney. Thank goodness he knew how to use 3-way calling. Thank goodness I switched.

Every time I called I dealt with somebody different and they each tell me a different story. Also, they raised their prices with no disclosure. I want out of this agreement. I feel like they have pulled the classic "bait and switch" and I am worried that now with my credit card information they will take money without my permission. I called and asked that they remove the auto bill pay and just want to rid myself of this company, they are very shady in my opinion and totally unwilling to help resolve the problems.

After 3 months, it went to 68 dollars. I agreed to pay this amount. I went to pay it and they said the amount was $175. I just could not pay this being on disability and paying $500 rent every month. So I canceled my cable services and asked for boxes to return the equipment. They sent me to collections for $150. I would have been willing to pay this. When the boxes arrived, I immediately sent the equipment back. Then Saturday, they took the $900.68 out of my checking acct. They said that even using my debit card one time gives them the right to take any amount out.

I was reconciling my bank account on Saturday and noticed a charge from DirecTV. They had debited my checking account for $750.00 without my knowledge. I was concerned, so I called customer service. They informed me that the charge was for the equipment that I had not returned. Apparently, they used the debit card on file that I used every month to pay my bill to debit my account. I was told that part of my contract agreement allowed them to do so to cover unreturned equipment.

The boxes came on Thursday, but they debited my account on Friday. I shipped the receivers first thing this morning. When I returned home, I called customer service again to inform them that the equipment was on the way and that I would be expecting a complete refund. I was then informed that as soon as they received the shipment, the refund would be processed. It would take about 6-8 weeks for me to get a check from them .So, DirecTV has my $750, which I did not know that they were taking. It took them one day to get the money, but it will take 6-8 weeks for me to get it back.

After about 20 calls, no one is helpful one bit, not even managers. The people who work at DirecTV are useless; they have no authority whatsoever. Basically, I am left ** because I am in this 24-month contract having to pay the full price after my premier package promo is over. After many disputes, I finally submitted emails to their escalation department. I had to send about four emails because all the reps are useless and will give you the same answers that you receive over the phone. If you keep fighting, eventually they'll forward your complaints to their "escalation team."

Now, this was where I had a lengthy discussion and the rep thought that I was lying. I was told, "If you are right, we'll cancel your contract. If you're wrong, you're going to honor your contract." They reviewed it, contacted me back after a week and guess who's telling the truth? Of course, me! So, I am out of contract now.

If this has happened to you, here's what you need to do. Make sure that on the initial setup call, you asked the rep that you would get the promos/rebates if you decide to switch any time. If you are confident that you were misled and lied to, then you have a strong chance to win if they review the call. You need to contact them by letter or email. I suggest email because you get faster replies and the process will not drag on. Snail mail takes a few days to receive and send out.

Like I said earlier, it took me a good four emails in the span of about seven days before I received a call from their escalation department. In your emails or letters, make sure that you threaten to take this to the BBB and your attorney general's office. The replies they will give you is, "We handle those BBB complaints but we prefer you to handle it with us." Keep the BBB and attorney general complaint as plan b. No matter how many times they deny you, keep on fighting until they forward you over the escalation department.

The main reason I got through was because I gave them their BBB rating which is nearly 42,000 complaints having an F grade rating. Once that person calls you, you have to fight and have them review the call. And if the call is in your favor, get the hell out and do not come back. Do not fall for their gimmicks or ** that they'll feed you to stay. Because the new customer pricing offers that they have will no longer be available to you, and you will be left paying full price. I hope that this helps for those that were in my shoes. Don't cave in to these scumbags. You have nothing to lose.

Called them and was transferred around a bunch, I received several suggestions including reactivating my account or throwing them out (since I am the only one who can activate them). Finally, I was sent to a manager, who said that they were sending a recovery box and that I would be charged if I didn't send them back. Remember, I have had these for 6 months and Direct TV specifically told me after I ended my service that they did not want them back. Glad I dropped them when i did plus I am paying roughly half with Dish and getting better programming!

How can this be allowed? These are fraudulent charges! A few years ago, I had my DirecTV account and satellite plus receivers upgraded by a subcontracted field rep for DirecTV. I complained to DirecTV that I should be dealing with an employee not a subcontract and they did not care (this conversation was recorded). Now, I am finding out that these subs are stealing account info from the cards removed from the old receivers and charging ** material on them. And the kicker, DirecTV knows about these complaints and has not corrected these corrupt business practices! I am beyond disgusted to be threatened with collections by DirecTV for refusing to pay for this fraudulent bill.

Now, here is my problem. I asked for credit for the last months that I had been paying for whole room DVR that I hadn't been able to utilize. The CSR I talked to put me through to a supervisor. He told me that he could give me one month credit because of the showing one phone call and one email. I also asked why it would cost me for their faulty equipment to be fixed. He couldn't give me an answer, however he did give me a rebuttal of "We have a protection plan that will cost you." I told him that seemed like a way to get more money from me, as if I had been offered that "protection plan" when the contract was signed, or even after the 1st equipment problem repair trip, I would have purchased it. I was not offered this until it was a big problem.

I would like to be reimbursed the $3 a month for the whole time we have had service and no cost service call or I would like to be let out of my contract so I may go somewhere else that offers a protection plan up front.

Now, a month later, I got an email saying we owe over $400.00 for cancelling and not returning the equipment (we already sent them over $500.00 to cancel). The woman on the phone said that she doesn't see on her computer that we paid anything. Funny, our checks were cashed. So now, they are resending the boxes because they claim they never had our new address. Another funny thing is they had to send us a bill. Ha. I will never use DirecTV again nor will I ever suggest it to anyone. What a ** headache.

Today, I checked my checking account and DirecTV stole $178.93 from my account. When I called and put my home number in, they hung up on me 3 times, and then, I didn't answer anything and asked to speak to a representative. When I gave them my account number, the representative hung up on me. I called back and the representative there said that DirecTV has permission to deduct payment from the last account used on file and end of story. Again, I asked for a supervisor and was hung up on. DirecTV stole my money and will never get my business back, and to think, I might go back in the future; not crazy about cable but at least they aren't thieves!

I spoke with 3 technicians and 2 supervisors before finally speaking with Craig, of which 2 of the technicians said that I had the proper equipment, however, both of the supervisors said that the installation had to be done by one of their service technicians and I may need to upgrade the equipment. I sent an email to their customer service account, to which I received a reply that I had the correct equipment and I needed to schedule a service technician to check my equipment and get me going.

Upon speaking with Craig and going through a description of each piece of my equipment, he informed me that I would need to upgrade equipment, which could be several hundreds of dollars. I explained to him the information on the website and steps to start the service and how there is no language stating such. He agreed that the website is very vague and that a customer could be led to believe that nothing more is required. Craig gladly refunded my money, but I am sure that there are other consumers out there who don't take the time to work the root of the problem and get their money refunded or pay for several months before they fight the charges.

On the day of installation when I called to cancel, the service rep told me to wait to try it out longer since I have 15 days to cancel without penalty. I waited two more days to call to cancel. During this cancellation call I repeatedly told the service rep that I should not get charged since I was told that I had 15 days to cancel without any penalty. He said no, I have to pay the early cancellation fee of $430.

I was extremely upset! I asked to talk to a supervisor to fix this situation. A couple hours later after explaining the whole situation, I was told not to worry because I will not get charged with a cancellation fee. It was okay and so I mailed the box back and waited for my credit card bill and DirecTV statement. On this next statement, DirecTV charged my CC the early cancellation fee - the fee I was specifically told would not be charged.

I quickly called again. 4-6 hours later and 4 reps later, I was told my account was being fixed. I should receive a credit for the cancellation fee and the credit will show on my credit card account. After getting the next statement (which I still have and have a written proof) which shows a credit to me from DirecTV for $430, my cc was not credited this amount.

Again several calls and hours later, I was told that I should receive a credit on my card in 6-8 weeks! Fine, I waited 3 months and no credit was issued on my card. Now 7 months later, I get a new bill and this time it's past due. I now owe $430! This is ridiculous. I need help in resolving this issue. I will not pay DirecTV any money.

As this represented significant savings over our prior satellite provider, we agreed to switch. She then requested a credit card to verify credit-worthiness. I recently pulled out the contract received at the time of installation to verify terms and it does not include the promised price guarantee. It details in numerous places the penalty for canceling before the 12 month term is complete. That penalty is disclosed as $17.50/month.

I called Directv to see what the new rate will be and I was told it had increased to $69/month on February 14, 2011 before the initial year was up. I was not notified of the increase prior to my call. As this is a substantially higher cost and there have been numerous unfavorable programming changes, I asked to terminate my service.

At that time they told me that I am under contract for two full years and an early termination fee of $20/month will apply, another discrepancy in the "contract. " They stated that any unpaid bills or equipment not returned will be charged to the credit card on file--the same one that I was assured was only to establish credit-worthiness. I cancelled the service. I will return the equipment upon receipt of Directv's return package and I will pay the cancellation fee. It's not worth ruining my good credit over $240.

However, I would like to see Directv honor the same contracts to which they hold their customers. I would also like to see them stop their deceptive practices. After my experience with Directv, it doesn't seem they will voluntarily change their ways. Let the buyer beware!

I received free cable service for Oct, Nov and Dec, so the first automatic payment was withdrawn from my account on Jan 21, 2011, but it was for the amount of $42.00. Then I received my monthly bill and it showed that I owed them almost $59.00. So I called them to ask why I was being charged more than our agreed amount. I was told by a person, whose name I can't recall, that unfortunately that was the amount I had to pay because my account did not qualify for any discounts anymore. I responded by saying that I was not asking for another discount, that I simply wanted them to honor what they had promised me. After a few minutes of discussion, I asked him to disconnect the service, because I did not think that was right. He then transferred me to the disconnections department and there I asked Jose to check my account and please make sure that he read any journal or actions taken in my account, but then he said the same thing that my account had had too many discounts already and that I had to pay the $59.00.

I said the same thing that I wanted my service to be terminated. He replied saying that I would have to pay the $380.00 early termination fee plus $6.99 for insurance. And that if I had had any free months of any channel or service, that I would have to pay those also, because I "was breaking the agreement". I stated that I wanted them to terminate the service not because I just wanted them to, but because they broke their promise and were charging me an amount that I never agreed to pay. I also told him that I was misled into accepting the two-year contract by someone who opened his mouth a little too much and promised me something he knew could not deliver. In addition, I asked them to check the recordings or conversations for this account. I appreciate your time and would greatly appreciate if this was acknowledged.

I am very unhappy with their ability to steal money from a customer who has done business with them since they first opened for business in the early 90's. I regret ever doing business with them and will never do so again.

In addition, there was a rebate for signing up to direct deposit for $100. After a few months, I called since we had not gotten it. We were told they were mailing it. We didn't receive it so I called again and again upwards of 5-7 times over a year. We were given a variety of reasons why we weren't getting it. And every time, we were assured that it was being mailed out this time but never was. We called to cancel. We were so fed up. A manager apologized and told us he would give us a direct number to get the rebate taken care of and he also promised us another $100 bill credit for all the inconvenience. The rebate still never came. The credit appeared on the next statement and then was reversed on the statement after that. Now we were up to $200 that DirecTV owed us.

We called to cancel again and talked to a manager. We were told that cancellation was $200. We told her how we were owed $200 in rebates and credits that we never received. She said she would waive this fee since they were even. The next month we received our final bill and of course, we were charged. And neither the credit nor the rebate was put into effect again. At this point, we have stopped payment with the credit card company and I will go to court before I gave them a penny. In my opinion, DirecTV handles customer service with the policy that they will continue to not give any time of credit or refund and just wait for the majority of customers to give in. I will not give it and I will not pay them.

On 1/28/2011, I called DIRECTV to suspend the service until AT&T installs the internet and phone since I was instructed not to cancel my Comcast phone, internet and TV yet until they install the triple play service.The DIRECTV customer rep I talked to was rude and didn't want to suspend the service. I told them to cancel and paid the $23.99 bill they sent me in full. I also sent back their equipment. Now they want $402.40 early termination fee from me. However, I never signed a contract with them for 24 months and AT&T never informed me that they will sign me up for 24 months with DIRECTV.

This is consumer ripoff and misleading that needs to stop. Hope you can help me.

After receiving the 1/22/2011 email, my husband called DTCS to have these charges explained. He was informed that this was for four PPV adult movies from 2007 that were on the card. We do not watch these kind of movies and would have no way of watching any kind of PPV as one needs a phone line hooked up to the receiver. There are no phone lines anywhere near the TV. DTCS said they were never watched. How can you bill someone for services that were never rendered? That email also stated that we were sent a final bill. As I stated above, the final bill was for $36.66 which I paid. There has never been any such bill for $48.96. Now, we're told it has gone to collections.

I work in accounting. A customer does not go to collections unless they are more than 120 days past due and certainly not before they get a bill. What happens if I did not have an email? I would have been sent to collections without any notification at all of these charges. While we had service, we were never late with a payment. We are greatly outraged at your unethical practices including the practices that resulted in DirecTV losing a multi-million multi-state lawsuit. After speaking with DTCS and being told these charges cannot be removed from our account, I filed complaints with the FTC and the Oregon Attorney General. I also contacted a location news station. Not until 2/7/11, we were told to contact your department. We want these unsubstantiated charges removed now.

Also, we called about the NFL package which we did order. We were told that our last bill was the last payment we needed to make for the NFL package. It was a lie. Our bill was $106. Then, I got the next bill that was supposed to be lower, because we supposedly paid all we had to for the NFL package. Well, this one is $130. I was dumbfounded. We recorded the entire call with DirecTV and pretty much got nowhere. They don't like when you record them though. They "advise against it". I wonder why. Probably it's because they don't want to get caught in all the lies they tell their customers. If anyone decides to record them, you do have to let them know they are being recorded. If you're reading this and are thinking about getting DirecTV, don't do it. It's the biggest joke of a company I have ever dealt with.

I called about December 18th and reduced service from Choice Xtra Package with two free receiver upgrades to just one HD receiver and three standard receivers. I was told, after about 90 minutes on the phone and being switched through four different service persons, to wait for the installer and make the changes then. So I waited for the installer.

On December 20th, the installer arrived and I explained what I wanted to do. He contacted the company and talked with them. He gave me the phone and I talked with three different service representatives. After being switched the third time, I got someone who knew what to do. He cancelled my installation and restarted a new installation. At this time, I applied for the "advertised refer a friend package' with my brother's account number. It was accepted and my brother sent in an email to say I was his referral. The installer did the install.

It seems that DirecTV can't get its schedules correct as they called me three times after that with new installation dates. Everything seemed to be working well until I got my credit card bill dated January 12th 2011. Instead of the $21.32 which should have cost to get installed, they had billed my credit card four different transactions with a total of $121.63. Only one of which I authorized for $10. When I called in to complain and after 90 minutes and four switches, I found out that refer a friend rebate was not given. I decided to cancel and did on January 21st 2011.

My credit card was illegally billed and collected from and additional $440 was charged for cancelling the service.

I told them to forget it, and mailed the second receiver back to them. Despite this, they continually tried to raise my monthly bill for about six straight months, afterwards. I always get contacted when this happened, and would finally get my bill corrected. It is now two to three years later, and I just bought a new TV. I am sick of my company having no television in my living room so I called DirecTV.

They are now kind enough to tell me that I will only have to pay $20 for another receiver (that I was supposed to have in my initial contract, anyway, but have never had), and that I would only have to pay $50 to have them come out here and correct their installation problems. DirecTV is a scam artist--always have been, in several ways. I want them to correct the installation that they initially agreed to complete in our initial contract.

DirecTV told me that they would have to charge me $480 for the cancellation fee. After three more calls, the DirecTV operator told me that the bill would be reduced to $42 and I hesitantly agreed. The next bill came in at $52, at which time, I called, cancelled and paid what I owed for the services rendered. I then called Comcast, whom I had asked to stop my service temporarily, to start up with them at under $20 per month for only local channels. I would like to join any class action lawsuit going on or begin one if possible in Florida as I'm pretty sure that I am not the only one that has gone through this type of situation with DirecTV.

For me, it is not about the money as much as it is about the principle. The first representative was very nice on the phone and told me the length of time it had been on my account. After he transferred me to another representative, that representative was extremely rude, and the manager told me that this was my fault for not reading my bill more carefully each month. I am amazed that there are not more honest people out there who want to do the right thing and take responsibility for their actions.

This is not the first time I have had this happen. It is awful customer service. I had them tell me the same thing when I tried to set up service at a second home. They said I had to pay the current bill at my primary home before they could do anything. These guys are losers. I checked the web and they have one of the highest customer complaints in the industry and just recently paid large fines. I hope this continues. They are horrible.

Then, around the middle to end of Sept. 2010 (just around 1 month into my service agreement), a man called me with a promotion for a NFL ticket. It would cost me exactly the same price as I was paying now, only I would get more channels for free for the next 5 months. I asked him 3 different times that if I was not happy, could I go back to my old package. He told me 3 different times that I absolutely could. I asked him 3 different times if this was going to cost me 1 more penny. He said it would not. Well, I agreed to take it. The following month, my bill was no longer $59.99 like it was supposed to be for 12 months. But it was $90.11.

I called and talked to 2-3 different people and a supervisor that said they would fix it. The next month, my bill came in $121.09. So, here I was on the phone again with 2-3 more people. I was trying to explain that the man told me if I was not happy with the promotion, that I could go back to my old package. One lady told me that those promotion people do not tell you everything. They just want you to take the promotion. She said that she gets numerous complaints about the promotion people. But needless to say, I got nowhere. I tried to cancel but they want over $400 to let me out of the contract. I told them I signed up for the $59.99 package and that was all I wanted to pay. The promotion man flat out lied. I even told them to go back and listen to their recordings. I was not the one that was the liar. Now they are telling me my bill is going to be $116.00 a month, because I lost all my promotions as I took that guy's promotion. I was "targeted"!

I had discounts for signing up but lost all of them because I took another promotion. They never tell you anything about losing your discounts if you take another promotion. I did not call for that promotion. I was approached. They targeted me and tricked me to take away my discounts, especially because I had just signed up and was only in my 2nd month. They also had on their website that you won't get a bill for the first month of service like Dish Network does. My service was installed on August 4 and they charged my credit card on August 6. What does that tell you?

I have spent numerous hours on the phone with customer service and supervisors. I even had one supervisor tell me that he would put everything back like it was. But he did not. I asked for a corporate number and all they would give me is a physical address. I have sent 2 letters to that place. I got a letter in the mail saying that they tried to call, but the number on the account is no longer in service. That is right. I gave them my cell phone number and my e-mail but they have never tried to contact me. My cell phone is never off and always with me. They won't even call and talk to you themselves, because they know they are wrong in what they are doing.

I asked them to put me back to what I had originally signed up for or let me out of this contract without the termination fee. The letter they sent me gave me the basic number to call. But you will spend over an hour with a regular person and a supervisor. They will tell me the same thing they have been telling me for the past 3 and a half months or tell me that I can get answers to my questions on their website. Can you believe that?! Please help me get my original package back with my discounts that I was stripped of without being told about or let me out of this without a fee. Thank you very much.

After several phone calls later, I was told that there is nothing that can be done, even though I could reproduce the form that was mailed, along with a confirmation received by email. I feel I was conned into switching to their service and now am bound for 2 years. As a consumer, there seems to be no other recourse than to just lie down and take it. I would like a review. And I request the offer be upheld for the $162.50 cancellation fee I had to pay. I would have kept the previous provider had I known I would not receive the rebate.

I don't want to pay for this unfair charges. They threatend me to complain it to the collection agencies and that they will do harm in my credit report. This is a total robbery.

The technician came a couple of days later with both DVRs but one wasn't working. We expected to hear from DirecTV, but got nothing. On the day we paid our bill, we inquired about the box again because our living room TV didn't have service for so long. We were told once our payment went through, we would be able to set things up. Four days later we called again, and the representatives stated because we haven't called about it again within the first 14 days, and our order only stated there was 1 DVR(which was the rep's mistake) so there was nothing they can do but charge us for the second DVR and installation which they told us would be free upon us joining their company.

It is not our fault the receiver was faulty, or that the individual wasn't properly trained and told us all the wrong information. Now only 1 of our TVs have service, all because they had us sign up on false pretenses. If we had known all of this from day 1, we would have gone with a different provider. Now they want to charge us over $400 if we cancel their service, although it's a service they are not providing.

When I came up in January, I noticed that he did not have the DVR. So, I called DirecTV to explain to them the fact that my father did not understand what the $7 charge was for. The individual from DirecTV just transferred me to a different department. I spoke to the last individual who seemed not to care about the senior citizen's needs. DirecTV doesn't care about our senior citizens and about anybody else. I recommend not using DirecTV.

After seven months of this shoddy service, we decided to cancel the service. We knew we would have to pay an early cancellation fee, but this was preferable to continuing with them. The night we called to cancel, the service was disconnected immediately. We asked how much we owed and if we could pay then. We were informed that we would receive a closing bill within a week along with shipping boxes to return the equipment. They charge for unreturned equipment. Two weeks passed and there was no sign of either the boxes or the bill. We called and inquired and were told that they must have "overlooked" sending the boxes, but that they would be sent. We received the bill and then the boxes three days later. The bill clearly stated "Due Upon Receipt" and we sent the check for $310.41 plus the equipment. Nowhere on the bill did it say not to send money, that they would automatically charge our debit card. We had not signed up for AutoPay and did not expect this. They received our check payment, they then also did a debit card withdrawal for the same amount. It wasn't until we received our bank statement that we noticed the double charge of $310.41.

We called DirecTV and asked why they had debited our account since we had already sent in the payment by check. We were told that we had "paid the account too soon! We told the representative that if we had been told not to send a check, we would've waited for the debit charge. We then asked how soon we could expect the money to be put back into our account and we were told that the "company policy" is 6-8 weeks. We called back the next evening to speak with someone in finance. When the representative from that department wouldn't help, I asked for a supervisor. I was left on hold for over an hour (I'm sure they were hoping that I would hang up) before one "became available. I explained the situation to Joel, the supervisor, and told him that we had never signed up for AutoPay and that they had no authorization to do debit withdrawals. He placed me on hold several times and finally told me that we would have the money in our account no later than 8 days from that night (12/21/10) guaranteed. I repeatedly asked him if he was sure that once I hung up that he could guarantee that we would get our money and he said, “Yes, I guarantee it."

Needless to say, 2 weeks went by and no refund. When we called again we were told that they did not know why he had guaranteed us our money within 8 days since the "company policy" is 6-8 weeks. So we were back to square one. I was put through to another supervisor who flat out stated that we either had to wait 6-8 weeks or go to our bank and request a charge back. We have gone to our bank and they submitted a fraudulent withdrawal complaint to their headquarters.

This events took place in December 2010. Our property taxes, home insurance and initial down payment on the new car insurance were all due. We had to withdraw money from our investment account to be able to cover these expenses plus the space rent for our manufactured home.

I called in today two times and spoke with a manager regarding what I was offered. The manager denied me what I was initially promised. After 1 hour on the phone, I basically got no where but was told by a billing specialist that I would need to call back when my promotion is over and see if I could get the promotional price I was originally offered.

I have had nothing but problems with DirecTV. Their commercials say they are #1 in customer satisfaction when that is so, so wrong. The reason I started service with them was because I've had bad customer experiences with Comcast and Dish. Lo and behold, DirecTV is no different. Actually, they are worse than the others.

I will see what will happen when my promotion is over. I might just bite the bullet and take the cancellation fee. But believe I will spread the word and tell everyone to not get DirecTV.

We had already paid off all of the charges for the NFL ticket. The extra channels came with the NFL package and the NFL ticket was completely paid for and yet inactive. The channels should have become inactive as well, but instead it kept going. We were charged even though I already cancelled the NFL ticket package and I had never asked for the extra channels to continue.

We had not budgeted for the extra charges, especially since I had called them to ensure that things were cancelled.

We got to the place where we had to leave the TV on whenever we left the house, so that we could change the channel when we returned ,or we would turn to the news channel before going to bed so that I could watch the news of my choice, before going to work in the mornings.

We are paying a monthly maintenance fee and DirecTV still did not want to send a technician out. I could have called more often, but I got tired of coming home from work in the evenings and spending time on the phone with DirecTV. Finally, seven (7) months later I told them I was not going to troubleshoot over the phone anymore.

Fortunately, I finally got an agent that said that she sees the number of times we had called and she was sending a technician out. The technician replaced the DVR and everything has been working just fine.

I questioned this again and explained to him that I didn't want any surprises and I didn't want to agree to something on the phone and get a bill for something totally different. He assured me that this would not be the case. Well, the tech came to install and I explained to him the the package I had been promised. He told me I would have to call and take this up with the office. Which I did, several time and got the run around. They would not honor what I had agreed too and they would not let me out of the contract. I disconnected and thought I was done with that. But they turned my bill, $400.00 for early disconnect to collections. So, eventually I payed to reconnect and now I am stuck with this service I do not like nor do I really want. I feel like I was lied to and tricked into a contract and then strong armed into keeping it. I don't think this is a fair way to do business. But as the supervisor I talked to pointed out, "There is nothing I can do."

I am paying almost 50.00 more each month for a cable service I do not want. And what's worse is they tell me if I move the contract will start over again. Will I ever be free from this contract I was vanboosled into? Is there any help out there? How can they get away with doing business like this?

A sales manager called me and said my new account did not fall under that $100 gift card promotional offer. I told him that 2 customer service reps and the tech said that I did qualify, and I wouldn't have signed up with DirecTV in the first place if it wasn't for their gift card incentive. The Sales Manager was polite, but still said my new account did not offer the gift card, so no! I'm still a customer, but I never got the promised promotional incentive. I really needed that $100 gift card and signed up with DirecTV instead of Dish Network solely due to that promotional incentive. As settlement, I want DirecTV to credit my account with the $100 their ad promised. Thank you!

I filed a complaint with the attorney general office in North Carolina, and a complaint with DirecTV, they overdrawn my account. For over 2 and a half weeks, they finally returned my money. I had 30 dollars in my account when they took it out. Now, they have done the same thing to my mom who is 80 years old because she made a payment 2 years ago for my sister, my mom has never had DirecTV either, now they have ripped her off 400 hundred dollars.

This is not legal. This is just plain out stealing someone need to put a stop to this practice. Our cards where not used to open these accounts, we just made one payment, so please anyone who reads this don't use your card, send them a money order. I will never do business with them, they are thieves, plain and simple. If this happens to anyone reading this, contact your attorney general in your state that was the only way I got my money back. I have never been so glad to see 30 dollars in my account but it took almost a month. I am trying to warn everybody about this dirty practice.

After the promotional pricing you have to pay regular price for the service. A price that is cheaper than most cable companies by the way and only a couple dollars more in some areas. You are getting more channels, more HD and better pricing. Now for you tool bags that move and try to shuffle receivers around illegally, tough luck. That's enough for now.

I asked them them to stop charging my card. And they did, for awhile at least. Another incident happened, they were charging me for the $400.00 cancellation fee on my previous credit card, which I had the bank blocked any transaction coming from DirecTV. DirecTV tried to charge my credit card without my approval, again they are doing this without informing me. No phone call, no emails, no letters. Nothing.

I had to find out from my bank. And I am glad I am getting rid of DirecTV. I feel sorry for anyone that has to go through this and deal with DirecTV. Personally, I will never get DirecTV again, nor will I recommend this service to anyone and I will be advertising verbally about what happened to me while I was their customer. Hopefully this will put a bad rep on their company. This is the worst company I have ever dealt with.

He said the best he could do was give an $11 credit but the price would still be $44 per month. I asked to speak to his manager. He asked what did I want to say to him. I told to just let me talk to him. He said "well then, he's not here now". I asked him to let me talk to his manager's boss. He told me he was not in either. He said I would have to leave my number for him to call me back. I told him to just cancel at the end of the month and I complain along with the others about the way they lie. DirecTV is charging $44 per month instead of $16. I didn't order the premium channels; they hit me with the special, then charged regular price.

I insisted they look it up in my account. At last after much insistence they looked it up and found that yes I had . They then told me they could not give me a money credit for the amounts they wrongly charged me so they said they would give me three more months free until March 14th 2011. I checked it out and of course they did not and I had to call them back and argue about that.

They finally turned it on. Now the first bill after that I suddenly have $120.00 worth of pay per view movies charged on my bill from July. This is December 28th, 2010. My husband did order two movies a few months ago and I did pay for them and they did not take six months to show up on my bill. They also hooked a line for my landlord into our line instead of giving him his old line.

Quite possibly there could be something tied into that. They are saying because we did not have a phone line in July hooked up to our DirecTV, it took six months to show up. When my husband ordered the two or three movies,they were ordered through the remote and it did not take six months to show up. It showed up on our bill right away.

We have never had a phone line hooked up to our DirecTV. They are lying and ripping us off. Another thing they did was when I first called and was talking with one of the reps, I asked him just out of curiosity what would I have to pay to drop this if I were not happy with the service. I was told $75 which I thought was not real good but If it came down to it I could manage. Then later on when I got into the fist argument with them, I was told that is $75.00 for every receiver. They are sneaky, misleading and out and out liars and crooks. Some one needs to do something about this company. They need to be made to stop ripping off and lying to people and being so dishonest. How can a company charge someone for movies they did not order and tell them they are responsible for them when they know darn well they did not order them?

Yes we did call them; they would take us through some steps, never really correcting the problem fully. I had told my wife on several occasions that the box was defective and our problem wouldn't be fixed until the box was changed out. Several times, she would call them that had her doing this and that. We have 4 wireless phones in the house; it seems like every time she call them she would kill the battery in at least 3 of them (phones).

Last night was no different, except this time it gave an error message, something to do with the hard drive (DVR). Mind you, we also ran down 3 phone batteries because they kept insisting that the problem was that the antenna needed an adjustment. I have requested credit to my account for the last 3 months; they only want to credit me for $60 of $300. I don't think this is fair.

1st of all, the box was defective since the 1st day of installation. They should have sent me a new one. I know that I sent them the old one I had immediately. 2nd, the continued calls should have made them realize something was wrong with the box. 3rd, I think they receive my payment on time every month, even if I pay them ahead of time. Finally, years ago you didn't need any kind of special antenna to view TV. Today you have to pay at least $100 to view the television set. But no agency is willing to say that you, DirecTV, Dish Networks and every other provider out there, need to comply with some kind of code for fairness to the public.

The following month, we received the bill, it still had the NFL package on it and it said that we still owed $16.33 from the previous month and the current amount was $66. I called and was on the phone for 1 1/2 hours, spoke to 4 people including Philip and a supervisor J.T. J.T. informed me that he had no record of our phone call and that we had to have signed up for the NFL package and that the other promotion didn't exist. I told him we didn't want the NFL package, never wanted it and that I had called the month before to cancel it. He said there was no record of me ever calling. He said we couldn't cancel the package because the season had already started. I asked to get a copy of the contract, we agreed to and he said he couldn't give it to us. I asked what his last name was and he wouldn't give it to us. He also said we could go back to the original package but not on our original rate and that we would have to pay the NFL package no matter what. I was informed if I canceled services, I would be charged $480 for early termination.

Two weeks later, I got a bill with a $200 early termination fee! Yesterday, I called DirecTV's customer service to have the fee removed. I was told that the customer service agent I talked to originally was mistaken and the fee was valid. I called back today to speak to a manager. She told me the same thing. DirecTV placed me under a two year service agreement to upgrade to HD service. Although DirecTV could not provide HD service to my residence, the early termination fee was still applicable. The termination fee would not be removed. DirecTV charged me $200 to cancel HD service they could not provide!

And then after 6 months, the promotion stop and I was told that it was no longer available and that were not going to honor the remaining 6 months and is this fair to us as customers to make an offered like this this and then do not honor it to its full period. In which it was being offered in the first place and then their was the charges for services that I did not order and the switching of my package in which I did not give my permission and some channel missing out of my package in which I had to call back in more than one time about complaining about this and other issues and this is the kind of problem that I encountered with their customer service representatives and their supervisors as well and nothing would get get resolved to my satisfaction as a customer and this is what lead me to file complaints with my state own attorney general office and the better business bureau in Colton CA. And the federal trade commission and the federal communication commission about this company pattern of business practices.

DirecTV is a rip off to their own customers and they should be held accountable for their action and I do hold them to that for what has happen to me as a one time customer of theirs and I am sure that this kind of unlawful business practice has happen to a lot of other customers as well and we crying out for the injustice that this company has and continued to inflict upon us as customers and consumers.

I am hoping that with your help that we can bring this company to a stop and take the appropriate action that is necessary to hold them accountable as they should be someone needs to be that voice to bring this to the attention of someone that can take this to the next level of seeking justice for us. No company should be aloud to be fraudulent or to used misleading and deceptive and unlawful tactics to operate any business and we deserved to be treated better than this and we should. Please help me to take the appropriate against direcTV and I do hope that my complaint has merit and that an attorney will contact me. I do hope to hear from you soon. Thank you.

What happened was that I wasn't informed that I could get the discount only if I applied for it online? Doing it by phone means a smaller discount. I was charged the full amount for 3 months because of the delay in processing after installation. Since I didn't buy or rent the DVR/VCR from them, they didn't know how to hook up the box to record one show while I watched another.

The local channels I mentioned earlier weren't offered. When I called to complain, no one could do anything except to say that I would be charged an early cancellation fee for disconnecting. I also had to recently complain about the price guarantee discount they tried to end 4 months early. I'm very interested in being part of the class action suit or if necessary filing a suit of my own. Thank you for your help in this matter.

They said it had been submitted but I need to send in the confirmation number that was emailed to me. Another two months went by with threats to cancel my service as my bill continued to rise. When I called again, they did not have the rebate in their computer and the rep said that she could submit the rebate for an additional $5.00 a month. I agreed.

Another month went by and the rebate still was not on the bill. I would not continue to pay the enormous fees when I only agreed to pay $29.99. They said that they would extend that fee of $29.99 a year after it was established on my bill. I called to make payment arrangements for a past due amount of $60.00. I asked a family member if they would use their credit card to make the payment for me.

When she called, the rep informed her that if my services were ever disconnected, that they would access her credit card for my past due bill plus the $400.00 cancellation fee would be collected from any credit card that had been used on my account. I called another rep on three way and he lied by saying "no, they would not do that." My family member refused to pay. Our relationship was severed because of it.

When my service was cancelled, a supervisor called and apologized for the rebate misunderstanding and offered to take $100.00 off my bill. I told him that their service was misleading and it was the worst experience I ever had. He then said, "Well, you do know that any payment made with a credit card on your account, we will attempt to bill for your outstanding balance."

I told him of the conversation I had had with one of the reps. He laughed and said that "yes, they indeed would do it, and I needed to contact my bank and make arrangements." Not only did they rip me off, but they also sent incompetent workers to install the cable. The first one ran the cord across my roof from front to back diagonal from corner to corner of my roof. The second came with no shoes on and stood on my lawn furniture to attach the cable around my carport. When I called to complain, they said that the workers were subcontractors and I would have to make my complaints with that company.

But when DirecTV continued to send me the monthly bill of $74.00, I told them that if they weren't going to respect the price of $54.00 that they had promised on the phone, I wanted to terminate their services and they said it was okay. Then two weeks later DirecTV withdrew $600.00 from my Wells Fargo checking account without my authorization. When I asked the bank, they told me that DirecTV presented them a recording with my voice agreeing to that withdrawal and there was nothing they could do about it.

The fight was on 11/15/2008, it is now 12/16/2010. I called them to get this resolved and they said that they I did order the fight according to the card. I told them that I don't even remember ordering the fight it was 2 years ago and I think they should have to soak the bill up since the time frame and the fact when I disconnected my service that they said this would be the last bill.

First of all if you order a service isn't there a timely billing process so there isn't a surprise bill in the end. Second they have never had my bill right. Third why am I getting held accountable 2 years later after this happened I think they need to be investigated about there inconsistent billing processes and over charging customers on their bills? I will never in my life go with direct TV again.

I can't pay for someone to come out because I am going through radiation treatments. I had no money so I couldn't have someone to come out. Yesterday, I called and told them that the problem was on their side, and I shouldn't have to pay for someone to come out. She told me that she would schedule for someone to come out as soon as I pay my bills.

So I would like to do that now. Apparently, this company is more worried about me paying my bills than my satisfaction of service. When I finally paid my bills, a tech was set up to come out--and I was right. It was DirecTV's equipment that was at fault. Now, why would DirecTV charge someone if their equipment was defective?

Well, they waived the fee of $49.00 and some odd cents. Oh, that's down from $95.00 and some odd cents. I say that is **. I went for over a year without proper service so I should be refunded. Oh yeah, if someone wants to know why I stay with them, well, I have no other choice--unless it's just the local TV. I live in the rural area. There you have it.

Being charged for something I never ordered 3 and a half years later is real messed up. I know if I don't pay, they will put this on my credit report and I can't afford them to do this right now trying to get credit up to purchase a home.

Later that day, a man came and installed my service. I then called, for the 3rd time, to set up phone and Internet service. I was once told this time by the Bundling Department for DirecTV that, "We do have Windstream service in your area, and we cannot help you.” I tried to explain that not only did their sales representative guarantee me this was possible, but that the sales rep for Windstream also confirmed that they service my neighborhood. After countless hours on the phone, speaking to one supervisor after another, I was told, "There is nothing we can do for you other than cancel your service." Nice, right?

I am trying to stay with their company, and yet they tell me to cancel! I even tried having one supervisor get on a 3-way call with Windstream so they could in fact see Windstream serviced our area, but he declined. So having now been exhausted trying to tell DirecTV that they need to honor the agreement made to me and being told by everyone I spoke with that "they can't honor it and to cancel my service, but I will not be reimbursed for the equipment I purchased."

After another 3 hours on the phone, waiting 45 minutes for the first supervisor (Jesse), then an hour for the next supervisor (Raul), I spoke to the senior manager (Homer) who also told me, “There is nothing I can do. I can cancel your service, but you will not be refunded the fees for the equipment, and if you call back tomorrow, you will incur a cancellation fee." I then asked to speak to Homer's manager, who I was told, "He was not here, but I will leave him a message to call you, and give you his voicemail."

In short, I would highly recommend anyone considering switching to DirecTv to seriously reconsider, unless you like terrible customer service, a company that promises you one thing and delivers another, that you enjoy spending hours on the phone with incompetent people who will just transfer your call, or disconnect your call altogether, and have them tell you, “Sorry, we can't help you so cancel your service." I have sent emails to anyone in an executive role at DirecTv telling them of my malcontent for their company, as well as write complaints to the FCC, and every other Consumer Affair website.