DIRECTV Reviews

A few days later I checked my DirecTV account and saw that they had credited my account $52.30. I also checked my charge account and found that they charged me $52.43. I immediately called DirecTV and questioned them about it. Again, I got a female on the line. She told me several lies and then insisted that she did not now why the other female told me I would not be charged on my charge account. I told her I wanted to cancel the install and also wanted the $52.43 put back on my card. She said okay and that it would take up to 10 business days for the money to be returned to my credit account. Today, Jan. 10, 2012 I received a message from a DirecTV tech saying he would be coming to my house next.

I called DirecTV to find out why he was coming out and she told me that I had scheduled to have a port added to my living room. When I told her that I had cancelled that appointment by phone, she said I did not cancel it with some other department. I got very upset and told her that I was told that it was cancelled. I do not work for DirecTV and should not have to "guess" how to cancel a service with them. I am very concerned about how this company practices business and think someone should look into it. After reading some of the other complaints by customers of DirecTV, it seems to me that someone needs to look into their matters.

I was sold a service which they could/did not provide. Therefore, I will not pay over $400.00 for this company’s incompetence. My reward will be to have my credit damaged through no fault of my own. DirecTV does not even publish a contact address on their website. I wonder why. This is a very old game called "Bait & Switch”. This company did not provide the service which was sold to me, therefore I will not pay.

However, if I could find a friend or family member that wanted to use the service, this was an option, so, a girlfriend wanted to use the service, but they quit the Tri-pods and no holes were allowed. The main issue has been that I cannot get any information on pricing/packaging for my mother-in-law who was going to take over the service because I have a past due balance and I had suspended my account. I was passed onto 4-5 different departments on my last contact with them. Nobody could give me any answers because I had a past due balance. Then when I'm on the phone today, going to pay the past due balance, and it has been a year since we moved service (free once a year), the gal told me I may have to pay an additional charge of $99.00-$199.00, (even though she mentioned it had been a year.) But she couldn't tell me because my acct was suspended and I had a past due of $74.00. I said "You've got to be ** kidding me!

I hung up the phone. I don't feel they care at all about good customer service, they just want their money. I will never hook up with them again. Their prices are outrageous. Lousy Customer service, no help what-so-ever! If you want a good cable company and one you can afford (sorry for you DishTV customers that have had problems, I haven't so far) but I'm paying $52/mo for 250 channels and this is after the promos! No 2nd room receiver charge, 3 PPV certificates for signing up plus 2 of 3 promo channels; Starz, Cinemax free for 3 mo plus blockbuster. Plus free HDTV for life. Contact me at: ** com for my reps name.

Six months ago, I was having problems with the old receiver I was using. I called customer service and he sent me a new one. I told him that my house was for sale and I didn't want to be placed on a new contract. I already had DirecTV service at my second house, so transferring service was out of the question since I already had service with them. This didn't seem to be a problem. My first house was sold and I canceled service. They told me I had a two-year contract (which wasn't supposed to be because they were replacing a bad receiver) and that I would be charged a $250.00 early cancellation fee (even though I already had service at my second house and I had been a good customer since 2003).

I told the representative that I wasn't going to pay that and she told me that they would use the credit card on file (I did not give them permission to do that because I paid monthly, they do not have permission to auto-bill my credit card). They are a horrible company to deal with--even for "longtime, good" customer.

I called in June 2011 asking to have my service cancelled. I was informed of the new commitment period. I told them I could not agree to something that I had no knowledge of existing in my account. If DirecTV wanted me to be aware of this, I should have received a written notification with my signature required acknowledging the new commitment. I was offered a lower cost for my service and agreed to the lower fee.

This week, I called to cancel the service. It was cut off Friday, January 6. I view my account weekly online with this company because they are dishonest. Today my account showed that I was $3.53 past due since 12/9/11. This was the first time this has shown on my account. In fact earlier in the week it showed that my December statement amount was paid and the date that it was paid. The statement I received and just paid for January 2012 did not show any past due amount.

I want to know what is going on with this company. Why are they so deceitful in their business? The cancellation fee I was told is $200 no matter how many months I have fulfilled in my commitment period that I knew nothing about to start with. I am tired of being ripped off by this company and I wish someone would file a class action suit against them for their bad business practices.

I am pissed because I don't live with the person they have a contract with or do they have anything to do with my financial responsibility. I didn't know and I was never told that this was possible in me just paying a bill. I am willing to join any lawsuit pending against DirecTV because they have made it impossible for me to meet my obligation to my own creditors.

At first, I chose not to run a credit check because it lowers my fico score when running credit check for a cable. So, I chose not to go through the credit check. I went through the process and after 30 seconds, it now asked me to place a deposit of $200 - $300 for each receiver so when I opted to accept, my monthly premium changed and removed all of the discounts previously offered.

Frustrated with the process, as my husband and I continue to move forward with the process, I decided to enter into Verizon chat for help. I went through the process again and I was told that I can chose to not have my credit check and just pay, I told through chat what happened where all of the discounts were removed then ultimately, he said that I should just have them run my credit check. Finally, I decided to just allow DirecTV to run a credit check then it asked for my social security number as required so I waited and it took about 30 seconds to supposedly run my credit check and it resulted to, "Based on your credit, you will need to pay $300.00 as a deposit." The fees have now increased to $300.00 but DirecTV was going to give it back by giving me $5.00 discount every month for the next 60 months as long as I stay with their service. This is in addition to me paying monthly lease fees and the one time fee of having the receiver and DVR.

The bottom line is, Verizon partnered with DirecTV but not fully disclosing that DirecTV is solely separate and they want to run a credit check. This is a scam to charge numerous fees but they are willing to give you credit back if you stay with them for 60 months. Verizon sells the bundle package but yet does not fully disclose that they have nothing to do with DirecTV and the consumer must start a new account and run a credit check.

Instead of free moving as advertised, I found out they wanted to charge me $149 for the DirecTV mover to come install my equipment and dish. The representive tod me that the dish I have now would not work for my new address. I countered by telling him that all the dishes are the same and that his was a false statement. Then he tried to tell me that the cost was for new equipment needed. I counteracted him there also. I have my own equipment and there was no new equipment needed.

I informed him that I had been in college for 2 years practicing law and he was not talking to an average person who would not have any knowledge of law or fraud situations. I told them of the every day TV commercials they advertise saying to take my receivers with me and not to worry about the dish because it and all expenses are free. He finally gave up with trying pull the wool over my eyes but put me in touch with a gentleman that could waive my expense. The gentleman informed me that he was not able to waive the whole $149 cost but would work with me by allowing me to pay a $75 fee.

At this point I was so frustrated with the whole mess, i told him I would pay the $75 but not in one payment. I told him i would pay $35 today and the remaining amount would have to come out of next month's auto pay. He agreed with my proposition. I do not trust DirecTV to follow their promise to take the second half out of the next month's bill but at this time I had no other recourse.

I am horribly disappointed that a major company can give false information on TV several times a day and have no intention to follow through. I am sincerely concerned about the false advertisement and how they can take advantage of elderly, low income families, the disabled as well as others that may have an opportunity to move into a family home since the cost of living has increased so drastically that people are having to move together to share expenses. I myself am permanently disabled and only have social security benefits and SSI to live on. I am and have been an activist to help with different causes.

My last intervention was successful in keeping what we call in main medical assistance and travel reimbursement for low income families on main care so they can receive rides and travel reimbursement funds so that someone can be taken to their much needed medical intervention. I would like to know what else I might be able to do to help further with this DirecTV fraud advertising.

I got Anna this time and she pulled it up and the last two reps had done nothing to reverse the charges. I am still waiting on the confirmation email stating that this had been reversed and collections had been contacted to remove these fake charges. Since Oct. when I left DirecTv, I have been harassed numerous times over this fake bill not counting the letters wanting me to sign back up with them. DirecTv reps have been rude, harassing and down right ugly over their mistake. There is no way I would ever sign back up with this company. I was promised today that Anna would take care of this. So far the last two reps haven't taken care of it. If I do not receive a confirmation email stating that this matter has been taken care of, I will be contacting my attorney.

When I called to cancel the service, because the bundle discount through Centurytel was over and my DirecTV bill had doubled, they told me I had signed a two year contract and had to pay a substantial cancellation fee, close to 200 dollars to have the DirecTV turned off. They would not let me out of the contract. While I know I made a mistake signing that stupid two year contract, I really thought I was right and the installation guy was wrong. Besides, this would still be bait and switch, advertising a one year contract with good deals, and then sneaking in a two year contract, after the installation was already done. That should have been explained clearly to me before anything was attached to my roof.

Anyway, I sent the complaint in and I expect to hear from them soon. I don't want to get ripped off by Direct TV. I know they have several rulings against them because of the way they advertise. In fact, the Better Business Bureau says they have over 35,000 complaints against them. Centurytel only told me that Dish has separate billing. That is not specific enough, someone should have told me before I had these people come to my house that the contract with Dish was a two year contract, and that the price would double after the first year. Not even the guy who installed my dish told me that the price would double after the first year.

I remember even telling him, that I didn't let cable come back and install cable again because they did that to us, and I didn't want to deal with companies that did that, and he still didn't tell me. And when he said it was a two year contract, I corrected him and told him, no I ordered a one year contract through Centurytel. He said all new clients sign the same standard contract, so I signed it, but I just thought he was wrong. But right then would have been the perfect time to explain to me that the prices would double, and there definitely was a second year and there would be penalty to cancel and he did not.

So I don't feel I should pay them a red penny. The irony of the thing is that I had called Centurytel and let them talk me into the bundle looking to lower my bills, and all they did was set me up with a company that ripped me off. The prices weren't cheaper than what I was paying before, and the deal with DirecTV was certainly not a better deal in the long run either.

I am looking forward to someone filing a class action suit against Direct TV. I will make sure my name is on that list. If you want to sell a product, why not just advertise the product at the price it will cost to have the service, rather than advertise discount bundles, and have secret hidden rates. If I had known that DirecTV had so many complaints against them, I would not have touched them with a ten foot pole. Does their product or their prices suck so badly that they have to trick people into signing with them?

Afio is the collections company they sicked on me, but Afio should be ashamed of handling this sort of case from DirecTV, with 35,000 complaints, who is so obviously the one at fault here. Instead, they choose to persecute the little guy. I am contesting the validity of this bill. I never, ever, ordered a two year contract, and I told that to DirecTV and while they made me cry on the phone with their ridiculous run around and unreasonableness, they were simply more interested in stealing every buck they could, instead giving their customer what the customer actually ordered.

I ordered a 1 year bundle contract through Centurytel and I paid one year of that service at the prices that I was quoted when I ordered it. In fact, the prices were higher than what I was quoted on the day I ordered it and when I discovered that, I called and asked when my contract would be over so I could cancel as soon as it was, and I was told one year. So when I saw the price doubled, I knew my year was up and called to cancel because the prices were higher than advertised, and they told me that I had to pay double now for another year, or cancel and pay the cancellation fee. I told them I would not do business with them any more, and to cancel me right away.

To make a long story short, I do not have an HD DVR and no one at Direct TV cares. I am looking into a competitive provider an soon will be cancelling my service with Direct TV. I have been a better customer than you have been a supplier, shame on you and I hope to get all my friends on board with me. All because of an HD DVR Receiver.

I talked to a manager and they told me there is nothing they can do. I would have to pay a fee for moving. I told him that I was told when I signed up that I would receive a free move. He said I am sorry there is nothing I can do for you. I told him I wanted to talk to someone that could help me with my issue because I want what I was promised when I signed up or to cancel my service without a fee because I was lied to. He said there is no one here that can help you. How can DTV have the best customer service when they cannot help the people when they call?

I must have asked the sales associate 8 times what other hidden fees I was going to be charged for canceling. Each time, they said it was one simple fee of $20. So I signed up. After the season, I ended up suspending my account so I wouldn't have to pay from January - August of 2011 instead of simply canceling. When I reactivated my account in August 2011, they told me that even though I suspended my account, the months of January - August were part of the "deal" and I would no longer be able to pay $30 a month. The price was jacked up to $70. I decided that once this season was over, I'd just cancel. So I called them today to cancel, and they tell me that it is a $20 fee per month for the rest of the contract to cancel. That wound up being $280. DirecTV is a lie and scam.

Second problem, I didn’t owe $464, only $180. I called, arguing an hour and a half. He figured out that they charged me an early termination fee that was not supposed to be charged. They credited my account which would take 30 days to be put back on my friend’s card. I also disputed the fact that, how can they just charge someone’s card that had nothing to do with the bill that I owe? The supervisor stated, they didn’t know whose card we provided, they don’t ask for the name, and they keep it on file no matter what, and that it would not be credited. She said I could file a dispute, however, it would delay the credit of $280 that was wrongly charged to begin with.

Well, to put the cherry on top of this story, they had called him a few months ago and a gentleman was trying to talk him into adding more channels at a new rate. Well, my dad kept telling the guy no, he did not want anymore, and hung up on him after the guy kept being persistent. He went ahead and added the services anyway after my dad told him that he did not want it. After more than $30 every month started showing up on my dad's bills, he kept calling them and questioned this. He kept telling the representatives that he did not add this extra service. But they have been persistent that he did add the service.

So after he did not get anything accomplished on that, he started noticing fee charges on his bill. He called them again and asked them what those charges were because he has paid his bill every month and hasn't missed a payment. They said that it was because he wasn't paying his full monthly payment. He said to them, "What? Yes, I have. I have the bank statements to prove it." He explained that he was given a rate lower than what it was by management because he had been a customer for so long to help him out. They kept saying that they had no record of that.

So I called for my dad, told them I was his daughter, and asked about what was going on. They kept telling me the same thing--they had no documentation of a special customer rate by management and on the added services that I told them my dad did not get. The lady said, "Yes, he did add." I explained to the lady that my dad was on a fixed income and I know that he would not add services for something he knew he would not be able to afford. And why do you think he has called your company five to six times questioning his bill and what your company has done? However, we didn't get anywhere on these calls.

Then, after sending my dad a bill for over $200 and saying that it was for late charges, they cut his satellite off. I called them and questioned all this again. I said that he has paid his bill every month so how in the world is he over $200 in service charges? They again had answers to everything, trying to explain this. I told them that my dad would cancel his service and file complaints. They had a nerve to tell me that he could not file a complaint or cancel his service until that bill was paid.

So my dad called to cancel his service--got the box to send back all the equipment. And since he has canceled, he has gotten calls on top of calls wanted to know why he canceled, telling him, "Oh, just disregard the charges on the bill and we will give you credit on the whole thing if you stay." Oh, and they seem to have found all the documentation about the special customer rate and everything else, when before, they had no documentation on it.

The third lie was that, they said I will get a free HD receiver for 4 rooms at no extra payment. Now, they are charging me $6 for the extra room. I am also paying for internet, in which, I signed up with AT&T for $24.99. So now I pay $85 a month for both, instead of $47. I can not cancel, because I made a 2 year agreement with auto bill pay. I am so regretful that I chose DirecTV. If I want to cancel my service, I will have to pay $20 dollars a month, as a cancellation fee. Because they lied to me, I am paying more money than I can afford. I feel so stupid that I did not check the other cable companies, and jumped on to DirecTV. I was using Time Warner's services, and I decided to go with DirecTV, to be able to save some money for my husband's hospital bills, but I failed. Also, customer service is so bad. After hours you spend on the phone, you turn off the phone still confused, because the customer rep's explanations do not make any sense.

After doing a search on complaints, I was shocked to find hundreds of them and learning that they start contracts over when you call to change service and also they debit your account if you cancel their service. I thought we were safe since we never gave them our debit card number. We pay through our phone bill. Just to be sure, I checked our account online and discovered they have our debit card number listed on our account. How did they acquire that legally without our permission? We never gave it to them. I have emailed them to find out but of course, no answer.

I will now call to try to find out but dread dealing with yet another condescending representative. Does anyone out there have any knowledge of a class action suit that all of these unhappy customers can join? Is there a way to stop this company? We want out of this service but certainly don't want them debiting our checking account when we cancel. Does anyone have knowledge of what all of us can do?

I was told that my address was never updated and the boxes were sent to the old address. What? I don't understand this? Why wasn't my address updated? And if the boxes were sent to my old address, why didn't they get forwarded to my new address because I updated my new address with the postal service before I called and cancel my account with them? So after being on the phone with two associates of DirecTV for over half an hour, they assured me that my boxes will be overnight to me and should arrive on Monday because FedEx is closed on Sunday. One of the associates even gave me a confirmation number.

It's Monday and it's 5pm, my boxes are not here. I called them back only to find out that my overnight boxes were never sent because the order for it was never put in. I'm fuming! The new associate told me that she's having her supervisor put the order in right now and was unable to provide me with the confirmation number yet. Oh, another bombshell she just dropped. I might not get my money back for at least one billing cycle. Somebody, please help me!

Then, the supervisor stated that it could not be password protected, that anyone who knew the account number could make changes. So, they continued to bill for services I had cancelled and for a sports package that I did not order. I cancelled the service and told them I would not pay for the charges during the time it should have been discontinued. They threatened to take it out of my account. So, I went and closed my account at the bank and opened a new one.

Money was withdrawn from my account, to which I was not aware. I've recently suffered unemployment, a foreclosure, and now, I am trying to get my life on track, maybe unable to pay my rent in my new apartment, due to the shortage in my bank account. I called DirecTV, and told them that I would be unable to make the payment until the next month. The reply from the customer rep today was "yes we see that", and the next day, proceeded in withdrawing the funds. During this call, it was also discussed that I never ordered return boxes for the equipment, because I never formerly canceled the account. We made an agreement at that time to send the boxes to my new address, because no delivery was ever made to the old one.

In this time of citizen corporate unrest, DirecTV needs to revisit their antiquated policies, but that would mean they really care about customer service. 99% of us, live from paycheck to paycheck. We can ill afford sneak attacks from cancerous corporate knuckle dragsters, who hold in contempt the very people that keep them in business!

DirecTV charged our bank account before the fire report was available to us for those receivers at a time when we needed our cash the most. The $345 is not a great loss to me considering what we've been through. But I think its worth complaining about.

I came to find out that DirecTV got in to our checking account (we never signed up for direct pay), and literally wiped out our whole account, plus over $100 in NSF charges! I have to still purchase the second phase of the medicine for the month, plus groceries, and now what? I have to do without medicines and other basic necessities, because they claim they can legally do this? Oh my God! They got their money from Comcast, so what the **! I'm still fighting with them about this, and I'm determined. They are not going to get away with this. How can the government allow such a scam company exist like this?

The senior tech told me to sign this form stating that I acknowledge that we have no line of sight and the account needs to be cancelled. He also told me that he would turn that in with my updated address, and it could take up to 24 hours for the cancellation to take effect. He informed me that "at some point" I would receive recovery kits to send back my receivers and remotes and also a final bill, but this could take a while. The technicians were very pleasant and at the time, I was sad to have to say goodbye to DirecTV. I must also note, that when I called to have my service transferred I provided them with my updated address as well, so DirecTV should have had this already without the technician needing to provide it.

So, October rolls around and I have yet to receive and recovery kits. I log into my bank account to do some online bill paying and notice that on October 1st DirecTV has debited roughly $764.31. I immediately called to see why they have done this as I had just received a bill in the mail 2 days prior and was planning to call about it that day (first day off in 2 weeks). The first person I spoke to told me that the kits were delivered to the address I provided them with (**) and that since I did not send the receivers back they charged my account for the price of the equipment. I told the representative that I had not received any recovery kits and that taking this money from me was preventing me from paying my bills and the charge needed to be reversed as soon as possible.

The representative then became very rude and told me that they will not reverse any charges until they receive the equipment back. I demanded to speak to a supervisor. I was on hold for quite some time and then finally connected to a supervisor. This supervisor, who I am sorry to say sounded like she didn't make it out of high school, stated the same thing; no reverse charges will be made until the equipment is returned. I went so far as to try and obtain a location that I could physically drive them to and drop them off as I needed the money in my account to pay bills on time and avoid collections fees and late charges. She told me that there was no location I could take it to and that I needed to use the boxes I was mailed and send them back. I again explained that I did not receive any boxes in the mail.

I became so annoyed at her ignorance, I hung up and called back to try and get someone else. I will try to cut this short because this email will get quite lengthy if I don't. After hanging up and calling back 2 more times, I finally got a supervisor by the name of Amy. I asked her to give me the tracking number from FedEx for the recovery kits that were supposedly mailed to me. She said there were 2 tracking numbers and she gladly provided me with them. I in turn had my husband call FedEx and give them the tracking numbers provided as the website was not showing me what address they were delivered to. FedEx informed my husband that they were delivered to **, an address we had not lived at since March (I was now literally paying for your companies incompetence and inability to update account information).

Amy acknowledged that the recovery kits were mailed to the wrong address and apologized for my troubles. She assured me that she would be watching my account and that within 6-8 days my money (less my final bill) would be back in my account. That total was $453.60. I had to call several more times as the 6-8 day deadline was not met and my bills were now past due. I spoke with at least 7 extremely rude "customer service reps" who did nothing but basically call me a moron for believing that my refund would appear in 6-8 days. Finally, after approximately 7 hours of wasted time in phone calls to your useless customer service department, I received my refund on 10/25. And here I thought my experience was over with but I was sadly mistaken.

On November 22, I received a bill in the mail for $5.99 from DirecTV for a movie, The Last Song, that was apparently ordered on 11/6 on receiver #2495-156891. I do not know what receiver this is or who it belongs to. But I must remind you that I have no line of sight and have not had active service since the beginning of June. So please explain to me how it is possible to order a movie with no receivers, no remotes and the dish sitting in my garage not attached to anything.

I called DirecTv as I was not happy and wanted to cancel. As you can imagine from all the blogs, you have to pay the cancel fee even though they are the worst on service, quality, and customer service on complaints. In the end they said we had to go to Best Buy and put the service ticket in with them for the internet thing and on demand or their version of it Cinema whatever. Best Buy said they have never heard anything like this. We are now waiting for all that to resolve. Also, DirecTv could not tell us if there was going to be a charge for this.

Anyway, we took it to Best Buy and they say they are floored at how we are being treated. If a company falters so many times with a simple install that is done by so many other companies, it tells me the company with the flaws (many) is not a good company. If Best Buy continues to allow DirecTv to be affiliated with them, it will be bad news for them too. I am contacting the Texas Public Utility Commission. In closing, I am an easy-going guy. I know things happen, you show up major late and I get that. But the issue here is that there is no service like I had before with AT&T.

It was not resolved, not knowing when it will be in place, and if we have to pay more for normal service like On Demand. There are no answers from Best Buy as of yet although they did show concern. I will use the PUC consumer protection to do what it is designed to do. It has to get DirecTv in line or I will cancel my contract all together. At present, I have to pay for AT&T U-verse until all this is resolved. This has been the most challenging experience I have ever dealt with.

After waiting a week, I called Direct TV to inquire about the refund. I was told that someone would call me back. I received about 2 survey calls (complained to them also) about the installation and was told someone would call me back. I called again and spoke to someone in techs. They told me that the tech should have taken signal measurements on the roof before making a decision to do a ground installation. I reiterated the steps or nonsteps the tech made. I was told that I needed to contact the sales reps at Sam’s Club (where service was purchased), because the installation was done by an outsourced vendor. And I was told that I was going to have to contact them myself (granted now, they couldn’t even give me the vendor info to call).

I advised that I thought this was poor service since I didn’t contract with the vendor. Direct TV did and since I was doing business with Direct TV, they should take care of it. Nonetheless, I went to Sam’s club and the sales reps told me they couldn’t help, that I needed to contact Direct TV. So, once again I called Direct TV and was rudely told "We told you once before you had to call yourself.” This is when I requested a supervisor. I was transferred to "Tucker" whom was completely useless and he just repeated the same information. This is unacceptable and I want Direct TV to contact the vendor and give me a refund of $85.00.

First, it should never be this hard to cancel service. Second, they are just trying to get more money out of me. Third, they are going back on their word because I asked the gentleman that I spoke to several times to make sure I did not owe anything else. I was also informed that after I get a call back from the dispute department that I will still have to call DirecTV again to get them to cancel my service. This is ridiculous.

At this point, I am have sent my letter immediately to the address that was given. I will tell all my friends and post this on my Facebook page for people to see what is going on with DirecTV. What company could you possibly not have a way to resolve an issue without talking to someone without a phone? The best part is they recorded all the conversations and they will prove that what I said and was told is correct. Case in point, don't be with DirecTV unless you plan to stay for life.

We then felt we had no choice but to use the online method or by calling direcTV using our cell phones to order the items we wished to watch. Fast forward to 2011, we moved to a place where we cannot have the satellite dish so we had to give up direcTV. There of course is a whole other story to the actual disconnection part, but jumping to a month ago I was told that my account balance was zero. They refunded money they took from me (without my permission of course). I figured that was the end of it.

I just got an email today saying I have a past due balance of almost $90.00. I called them to find out WTH and they say its because 2 years ago I ordered pay per view items thru the receiver using the remote and these charges didn't go through because there was no connection. So I told them right there was no connection, these movies were never watched on my end cause of the message I received that I couldn't continue my order without having a connection. They tell me these are valid charges, that they can't know for sure if I got to watch these movies or not. They can only see after scanning in the receivers that I turned in that there was an attempt to purchase thru the remote.

Hmmmm, no connection means the order doesn't go through, means I don't get to watch what I want. What part of that no connection means I got to watch the pay per view items? They are standing by their statement (Shanelle, Spencer and manager Kanisha) that doesn't matter if there wasn't a connection. All that matters is that there was an attempt to purchase so I owe them the money. I printed that support page which says to use your remote to order make sure that your receiver is connected to a land-based phone line or high speed internet. How do they justify their statement this is a valid charge and that I will be reported to a credit agency and this will negatively affect my credit since they can prove an attempt was made to order. Oh and I was told by the manager basically its my fault when I saw the message saying I needed to be connected, I should have called to trouble shoot the issue and I wouldn't have a past due amount 2 years later from pay per view items that I couldn't purchase via a remote.

They said we hadn't activated the rebates on time, but we would still get the discounted price for 12 months. What discounted price? Turns out it was really over $80. We spoke with six people and spent over 96 minutes on the phone before they hung up on us. They claimed they mailed the info to us 13 days before we moved in and started receiving mail service. We had mentioned we were not moving in until the 1st. This is their fault we did not receive the information. They claimed they emailed the customer agreement to us. There were no emails from them in our yahoo account. We only signed one piece of paper, speaking of plans starting at $29.99, with additions that we happened to choose that added up to $50 (and $6 we agreed to separately that makes $56) for 24 months.

I finally was able to gather that he was there to install the DirecTV dish, and he had me sign a form that he had been there to install it. Afterwards, I realized I could not get access to all of the channels for which I was paying. After several phone calls and hours with Verizon and DirecTV, with different people giving me different answers as to why the service wasn't working and offering different solutions that they would later reneg on. Verizon informed me that DirecTV needed to be connected to the internet, to be fully functional, and that they should not have installed until after the internet and phone were installed. Verizon then scheduled a phone and internet installation on November 16. Although they cancelled my phone and internet service with my previous provider as of that date, they never showed up that day, leaving me with no phone or internet.

On November 17, Verizon emailed me that I had a new installation date of November 23. Again they did not show up. I called Verizon several more times over the next few days. When I finally spoke with them on November 28, they scheduled me a new date of December 2. The installer came to my house on December 2, and when trying to perform the installation services, stated that he, "didn't feel like dealing with this**, and he was hung over". When my phone and internet were still not working as of today, December 6, I once again called Verizon, and they told me there was a problem with the line outside, and they would send the tech back over by 4 PM. At this point, I had reached my tolerance point, and told them to forget it, I did not want the services, and I was going to go back to Comcast.

After several more phone calls and disconnections, Verizon said my services would be terminated when Comcast sent over the order for my phone number (Comcast is scheduled to install on December 8), and that I also needed to call DirecTV to let them know about the cancellation. When I called DirecTV to inform them, they told me I would be charged an early cancellation fee of $400 because I was under a 2-year subscription. They refused to remove the fee despite my objections because "it is standard policy at DirecTV" and if I do not pay it in twenty days, they will charge my credit card they have on file, which I assume they got through Verizon.

Charging me this fee is absolutely absurd, when my contract was with Verizon, not DirecTV, and does not state anywhere that there is a 2-year subscription, but rather a "month-to-month agreement plan," and given that the services under the contract were either not provided at all, or not completely. DirecTV will be charging my credit card an early cancellation fee of $400, unless I cancel the card, in which case, they will send my account to collections.

Over 3 weeks later DirecTV deducts nearly $500 from my account. I called to discuss these charges only to find out that they are for an early cancellation fee and for not returning the equipment. I explained to them that I had yet to receive the boxes necessary to return the equipment. After some research it is discovered that DirecTV sent the boxes to the wrong address and they will resend the boxes but will not refund me until the equipment is returned. Furthermore, they claim that there is no notation of my early cancellation fee being waived, that the charge is valid and will not be returned. When asked about my options. I was told by 2 supervisors that I should contact my bank and file the DirecTV charges as fraudulent. My other option would be to contact the DirecTV corporate offices and lodge my complaint. I have done so (albeit in the 1000 characters allowed when writing a complaint on the DirecTV website), only to receive a boilerplate response explaining to me that the charges are valid and will not be returned.

I have written another letter stating that the complaints I had raised were not even addressed in DirecTVs, and requesting that the recorded phone conversation where I was told my fee would be waived be revisited in good faith. I am fully prepared to file complaints with the BBB and to take DirecTV to small claims court in an effort to recoup the money that is owed to me by DirecTV.

DirecTV continues to demand payment for a period when service was supposed to be cancelled and went unused.

When I sold my house in September, I was informed that I would have to pay a $393 early termination fee. I refused and asked them to review the tapes of the conversation. They would not let me speak to anyone in that department, just insisted that the charges stand. I have not paid them. I sent a letter to their billing dispute department in October and have not heard anything except them calling me two to three times per week wanting payment.

Today, I received a call from a collection agency. In an attempt to resolve this, I called DirecTV, only to find out that they did receive my letter and the charges would stand. When I asked about reviewing the tape of the conversation from when I ordered the second box, I was told the dispute department did a review and the charges still stand. When I asked to hear the taped conversation, I was told that I would need to obtain a court order. Now, my credit is getting trashed and I will have to spend who knows how much money to get this cleared up. Never will I recommend this service.

DirecTV took half of my paycheck, without my authorization, nor was I notified that this money would be stolen from me. I am having a hard time trying to make it through the rest of the month.

I would never have agreed to order the bundle, if I had to pay the higher price (hence, the reason I was moving from Comcast). They refused to honor that the price changed and were still going to charge me cancellation fees. I was on the phone with them for 2 hours. I have not resolved the issue but I am never, ever, recommend DirecTV. I am supposed to pay a cancellation fee of $440, for 2 weeks of service. It's not going to happen.

They con me into activating the box so I can get my $270, informed me that I would not have to return it and would get my refund back in 72 hrs. So I call again for the 3rd time on Nov. 28, 2011 and they tell me, "I'm sorry but it takes a month to credit your DirecTv account". So now I talked to a supervisor and she tells me it will take their billing dept. 2 weeks to credit my bank account. I tell the supervisor that the return label box came in my mail 2 days ago and asked if I can return that box in the garage so I won't get charged a monthly fee. She said, "yeah but I can't credit your account until we get that box". Now my mortgage is due because the 1st is coming up and I don't have all the money. I will have to pay a late fee on my mortgage. She tells me they will pay the late fee if I fax it to their billing dept. I'm still waiting to see if I ever get paid and was conned into getting a service that I didn't want.

I rushed home (during my lunch hour), checked my TV (which hadn't been disconnected) then called and spoke to a Lisa in customer service. I explained the situation, which she responded that she had never heard of such a thing and told me to have my son call back and his services would be turned back on, which he did and they were turned back on. The next day, Tuesday, November 22, 2011, the exact same thing happened. They again turned off his TV. Again, I called and was told by another CSR that she didn't understand it, but the notes said to advise customer (Robert) to have parents pay their past due amount and his services would be restored. She gave me another number to call, which I called and the CSR was useless. He sounded like he was reading a script saying that was DirecTV's policy and if I pay my past due amount, my son's TV would be turned back on (he repeated this several times and wouldn't acknowledge my complaint).

I was furious and felt like I was put between a rock and a hard place. I went ahead and paid it just to get my son's TV turned back on, but I also told him that they would definitely be hearing back from me; soon or not, that this was a total breach of confidentiality. How dare they tell my son that we were past due and how much we owed. DirecTV ran a TRW on my son, which he qualified for (under his address in La Habra). His account is totally separate and should have never been associated to our account. My bill was in fact past due, but not even close to being turned off. I've never in my life heard of anything so ridiculous and treated so rudely. As a former Customer Service Manager of a major, well-known corporation, I nor my CSRs never treated a customer in such a negative way. Our policy was to go above and beyond to retain our loyal customers. So after eleven years and a lot of money spent, I am currently looking into getting a new vendor.

Evidently it was not straightened out because neither of us got the credit and now I'm told it's too late, even though I have been calling for weeks about this matter. This whole rebate offer is a scam!

I paid for the differences because I had been paying the $58.99 not $59.83 and he asked, if I wanted to take care of the next month. I paid that as well. Then he explained the following month, I would have some credits and my bill would be lower, which it was. But then the next bill cycle my bill was $64.98 and the next bill was $81+. I again called the company on November 17, 2011, and again was given explanation of mistakes made.

First, they had to listen to my conversation with Theo, acknowledge the problem, but explained that Theo was wrong about the $59.83 and now my bill is $66.12, supposed to be from now on. I went from $39.99 to $66.12, a difference of $26.13. I signed up for two years, with supposed discounts in the 2nd year, at this rate I will be paying over the usual amount of $70.00/month which is the original price of the package. I consider this false advertising and believe this to be fraud.

After receiving my first bill, I see two charges to receivers. The first charge was credited but the second was not. To clarify, when I signed up, I received a promo with two free receivers, or so I thought. After talking to DirecTV, they tell me that I received two receivers for free but there is a $6.00 service charge for the second receiver. It is funny how they just happened to leave this part out. "Two free receivers" actually ended up being one with an additional $6.00 charge for the second. This is just one month into my service. What's next, DirecTV?

I am not currently employed. I am a student, age 50. Each time, DirecTV cleans out my checking account causing overdraft fees. I am unable to pay rent and to buy groceries. All because I made one payment to them with a debit card linked to my checking account. I was forced to cancel my checking account, which cost me money, this morning after hearing that DirecTV intends to make another debit once they see more funds in my account. Apparently the $306 I had, all that I had in the world, was not enough for them.

This year, I turned on the holiday music channel and see that they have again changed their channels to Sonic Tap! To top it all off, in order to get the Christmas channel, you have to upgrade to a larger package of channels.

Thanks for being a loyal customer, Merry Christmas, now give us more money. Don't they realize how this is going to look when they make stupid decisions like this? So I told the operator to send me options for reducing my package to a minimum service. If they're going to try and stick it to me, I'm going to stick back. I'll go from paying them over $80 a month, to less than $40. Take that you, Grinches!

The customer service rep informed me that there was nothing she could do and that if I didn't make other payment arrangements, they would just charge my credit card. I never gave DirecTV authorization to do this and stated several times in this conversation that they did not have my permission to do so. I also repeatedly asked to speak to someone who could resolve this matter and was told that there was no one else I could speak with. DirecTV charged my AmEx without my permission, which I immediately disputed. AmEx resolved the dispute in my favor, saying that DirecTV did not provide any information or documentation requested showing that I had agreed to the charge or authorized payment. I again called DirecTV to resolve this and was told that a supervisor or manager would contact me about this but no one ever did.

Two months later, I received a notice from a collection agency for this fee. I spoke to a supervisor there and told him what had happened. He said that if I had disputed this fee and it was unresolved, it should not have been turned over for collection and that they would not act on this. This was in September of 2010. I never heard from DirecTV and thought that they had dismissed it.

And, sure enough, my total due at check-out was, indeed, $0. They did not, however, tell me that when I agreed to Auto Pay (which I was bullied into by the CSR to get yet another "discount"), my account would be debited the day after installation. What?! I explicitly told them I did not want to pay upfront, and they very deceptively let my total at check-out be $0, just so they could charge me a full month's service the very day after installation? When I asked yet another CSR about this over the phone, she casually told me this is their policy, that they bill for services in advance and this was supposed to sound perfectly normal to me.

I have never paid for cable (or any other service), before actually receiving the service. That's ridiculous! Furthermore, the amount I was charged is not the amount agreed upon. While I do recall the term "rebate" being tossed around, never once was I informed that to apply this rebate immediately. You have to submit it before installation. Yet again, this makes no sense! Since when do you have to submit a rebate before you actually get something?

To make matters worse, I cannot cancel services without incurring an obscene cancellation fee, because I am not within the 24-hour cancellation period. Really? 24 hours to cancel a service? My installation was not even complete until Friday afternoon. I could not have known about this charge until today, Monday, as it didn't hit my bank due to it being a weekend. So, there was no way I could have possibly known the reason I wanted to cancel services within that 24-hour period.

I feel completely duped. I think DirecTV is committing fraud, and I am literally sickened by the pathetic customer service. The CSR I spoke with this evening, along with her supervisor, were unrepentant, and downright rude. They simply couldn't do anything for me and they took no accountability for any of their misleading information--be it through their website, or through their CSRs. I really do not want to continue patronizing such a disreputable organization, but it infuriates me that standing up for what I know to be morally right will result in a blemished credit report. And to think, I was switching from AT&T because DirecTV appeared to have such better savings! Gosh, now I realize exactly how good I have it with AT&T! I am sure glad I hadn't gotten around to canceling AT&T yet, because I will be sticking with them. Though they are pricier, they have good customer service, and their policies and procedures are clear and straightforward. I sincerely hope DirecTV is held accountable for their fraudulent behavior!

During this promotion they offered me, they said the same thing about the programming will automatically drop off in 3 months, etc. In November 2011, I received my DirecTV bill and noticed there are two new charges: $12.99 and $5.00 HD package fee. I called and the CSR told me that my free promotion has ended; therefore, they began charging me the fee. I told them that I was told the programming should automatically be dropped off and I should not be charged any fee. But they said they could stop the programming moving forward; however, they will not issue any credit toward the fee that already incurred. I then asked them about the $5 fee they claim that that fee was started billing me from 9/28/11 which the CSR said it is strange because their record indicate I didn't even call in September to add any additional service.

The CSR has escalated the issue, but after 5 days of waiting, no one from DirecTV contacted me, and I followed up with DirecTV to find out that their escalation department has refused to issue any credit. I am being duped into this and when I demand canceling my services due to breach of contract at their part, they want me to pay $350 cancellation fee.

A week later, management cancelled my subscription (which I never received service for) without notifying me, and tried charging me a $460.00 cancellation fee. I disputed all the charges through my AMEX and they didn't even bother arguing because they knew how wrong they were. However, they started calling me three to five times a day for a month trying to get me to sign up with them for a better deal. I never took that rotten bait and told them to stop calling and annoying me. My account was closed and I wanted to keep it that way.

Now, I'm receiving bills for vaguely labeled service upgrades and harassing phone calls from their 800 number. Upon trying to find out why my account is still open and why I am being charged for services that I never had, I've been abruptly hung up on at least 5 times and rudely told that my balance was being handled by a collection agency. A collection agency? I just received this bill two weeks ago? I still don't know what the charge is for? These crooks are vindictive and love to annoy people. They have already wasted so much of my time, money, and patience. They really are bullies.

Low and behold, when I sent the receivers back, they "checked" my access cards and there were pay-per-view charges on there. What confuses me is that not once was it brought up that I had additional charges on there. For 3 years, the charges are on there. I called and explained to whoever I spoke to that there is no way I can pay those charges dating back to 2008. And they tried to explain to me that you can watch pay-per-view just that when you cancel DirecTV, the charges will appear. I did order pay-per-view twice. I had to actually call it in and the charges were on my next bill. I wonder if they are using this as an excuse to try to charge me for something.

When I explained everything, they told me that there is nothing they can do there and that I would have to file a dispute form. But yet I'm told that if I don't pay the charges within 15 days, it will be taken out of my bank account they have on file for me. In my opinion, this is considered unfair practices directed to the consumer. I have never ever had to file a complaint about anyone or anything, this is a first for me. When I canceled Dish Network, I did not get stung with these out of the ball park final bill. I did everything they wanted and honored my 2-year agreement.

I was very clear and asked many times to the person, that i did not want more surprises later, that I wanted to be 100% sure that $54 dollars will be the amount I was going to pay until the end of my contract. Well a year into the contract, I get hammered once again with a bill of $83 dollars. I called and a very rude, almost racist, person was trying to tell me that after 1 year, the prices change and that I need to call to see if I qualify for rebates. Which part of the agreement did they explain that I need it to do that? I would have never ever gotten their services if I knew that, never!

Anyway, they transferred me to a supervisor and he apologized on behalf of their company for not explaining to me what the true deal was. He said he could bring my bill down to $58 dollars a month for the rest of my contract. That was on November 12. On November 16, they charge my account $83 dollars without my permission and me having already spoken to a supervisor on the changes.

I am so upset and felt cheated! This is not correct. That was not the agreement they proposed to me. That was not what they advertised. I need help. I feel that something needs to be done. This is america and I feel that i'm in a prison. I said to them that I wanted out of their services and they said that I would have to pay over $300 to leave. Do I have any rights? Please I need help!

I do not want DirectTV anymore. I want them to refund me or at least fix all the extra charges that they've charge my account. If that can't be done, then I want to leave without paying any cancellation fees.

In addition, DirecTV has added an additional charge of $6.00/month for Primary Leased Receiver. With all the adjustments and credits (totaling to 16 items), the math doesn't even balance out. I have made several calls to DirecTV's Customers Service with long drawn out arguments about what "free" means. I have sent e-mails with same argument and told I owe "partial month charges" for these items. Now, where do they get off calling services free and then turning around and creating a charge for these items?

I'm sending all my information to the States Attorney General and would like to encourage others with billing problems to do so as well. Isn't it the same guy's company that was tapping phone lines of 911 victims' families that owns DirecTV? I smell a rat.

Today, my husband and I talked to our bank about the situation and they informed us that DirecTV had been trying to bill our account for several days. They originally tried to charge us over $600. When that didn't go through, the next day they tried to charge us $500. This continued for several days without our knowledge until they were finally able to charge us the $150. However they didn't cancel the previous charges so we now have close to $2000 in charges pending against our account from DirecTV. We are completely unable to use our bank account at this moment. Thankfully our bank is working with us to correct the unauthorized charges, however this is a huge inconvenience. DirecTV obtained our account number under false pretense, and stole our money. We will never return to DirecTV again, and will warn friends and family about them.

Yesterday, November 28, Cable TV called and the person who called me (Ruben, Supervisor), told me I owe $57.00 because my service was reinstated in my old address, even though they know that I have moved, and no longer lived there. I told I did not reinstate my service and asked for a 6-month suspension,and I'll just reinstate my account and provide them with my new address, after I return from my trip. He said that the Cable TV system is automatic, and that they had to charge me, and also I only got suspended for two months. All this time, they reinstated my service to the old address, despite knowing that I do not live there anymore, and now they are charging me for the service. They told me that's the company's policy,and they couldn't do anything else.

After we waited the 30 days, there was still no money refunded into our account. After several phone calls where the put me on with a "supervisor," I was told that they would escalate my complaint and that I would have to wait another 10 days! So this is over 40 days from when the fee was originally taken out. A few days later, they took out another $300! They now owed us almost 600 dollars. When I called again (now 7-8 times), they said it was a mistake and apologized, like that would help. It wasn't until a few weeks later that the money was finally refunded and that was only after threatening to file a complaint with the Attorney Generals office. Whatever you do, do not sign on with DirecTV. They will make it super easy and convenient to sign up but when it was time to cancel, it was literally a nightmare.

Once again, 3 months later, our service is off. I called Direct TV who sent me to Primecast, who then sent me to a collection company. Nobody will talk to us from either company to resolve this issue. Direct TV is now refusing to send us hard copies of the bills and payments. Primecast has locked us out of the online account and we are unable to access any information. The collection agency only wants the money that Primecast states is due. And Direct TV refuses to inform Primecast that they were paid directly. This is double billing and I want to know what legal recourse is available.

I am going to find an atty. to sue them for false billing and false advertising, misrepresenting their services. They are a joke in the confirmation it says nothing about rebates. I have everything in writing.

Instructions were provided to upgrade the following models: PRL-3100, SIR-T151, SIR-T165, SIR-TS160 (without DirecTV activation), which could be obtained from Samsung's Website at **. I tried to get the CD required on their website that addressed this problem, with no success. I spoke to Samsung on their 800 number. This person had no knowledge of the CD needed for update. When I tried to, again enter the website, the website no longer existed.

Both Mike and Travis were very rude telling me that it is not with in the 90 day window. I did have my service installed in June 2011. But it was not correctly done. If I had known I would of called and insisted it be installed. Travis said I was asking for "him to bend the rules." I told him I just wanted what other customers have without having to pay all fees for something that should of been correctly installed in the first place. Now I have to pay for something that should be free? If this is how you treat customers, I would of just stayed with Dish network.

The first phone call and the gentlemen that I talked to on the second phone call first said, I should of had that box on installation. Travis insisted it didn't need to be installed than contradicted himself by saying it should of and it was just outside of the 90 days and some how I should have known about it? I am not a technician. I just wanted what everyone else is offered.

They are not going to give the time that they had said to pay the bill and will turn it off immediately. I sent a same day MoneyGram less than a week later and was confirmed by 4 of their reps that they have it, but the equipment they use to process it was unavailable so to call back the next day and it would be taken care of. I called and both reps said the other four reps lied and that they do not have it. If it did come, it would take 5 or 6 business days to process it and that would make it late again. They would again charge another set of fees. I have proof of the type of MoneyGram I sent and that they have it.

Customer service transferred me several times and we argued over who was at fault. They blamed my landlord because 'they did not have the opportunity' to get a signal. I am not at fault of this because my fence was too wobbly to keep a signal and so they are sticking me with a $200 cancellation fee and they have rude services. I put my fiance on my account so they could also explain things with him. They tell us both different things every time we call. They also told him they would send out a supervisor technician to see the environment themselves and they would contact me, but several days went by and no one called, so I called them.

They had no info on this and said they don't do 3rd opinions. I have not had cable due to this for 2 weeks and have went round and round with Direct TV. I also have some promotion added to my package that I did not want. I am forced to pay for a termination fee due to unreasonable fault. My situation should matter and I should contact my lawyer for Direct TV putting what they want to hear on the cancellation reason. Customer service with DirecTV is a joke and they only want their money whatever way it takes. I am very angry and will never do business nor recommend DirecTV to anyone!

I am having to pay an additional $100 to terminate my contract at the end of my two years. The additional 6 months was a total gotcha. This is total deception and not acceptable business practice

After several calls and their investigation, apparently DirectTV gave me a bundle with Cinemax and others channels as part of a promotion. On expiration (several years ago), they left the bundle in my account and I've paid a "special" bundle price since. Checking my bills and their website, as far back as I could, going back to 2007, the line item for HBO was listed as: 10/04 11/03 HBO Monthly $22.00

It does not say "Special Premium Package", "Bundled Programming" or even mention Cinemax or other channels. I thought I was paying for HBO only. DirecTV mismanaged my account. I've paid $7/month more for HBO for several years thinking from reading my bill that I was paying for HBO only. Their response was unapologetic saying I've received the programming I subscribed to. I call it an overcharge since I paid 65% more for HBO long after the promotion they selected ended and they did not automatically convert to the lower priced services. Their billing was misleading to make it impossible to know what the HBO charge covered.

I do not have DirecTV and have never set an account up with them. My cable provider is Comcast cable since 4/09 to present. I have contacted the company once again. I spoke with a supervisor who stated he can’t waive the bill. “I don’t have your service” is my response. The representative read through the notes in his system regarding fraud as far as an account, knowing that I have no service with their company and stated it’s nothing he could do. I am submitting my complaint to several state offices. This company should be held accountable for fraud, and the realty company as well, for divulging personal information.

I now have some checks that are going to bounce and create a lot of financial problems for me. I didn't think any company could legally take money from anybody's bank account without the permission of the customer. Even though I sent the equipment back to DirecTV, they still charged me for the equipment. Now that they took the money, I won't be able to put food on the table for my son. DirecTV just ** up big time as it looks like I am going to own the company after I sue them.

On Dec. 15, 2010, Mo. Attorney General Chris Koster announced a settlement with DirecTV for deceptive practices. Their advertisements are very deceptive that it doesn't state that a cost may be applied. It sounds to me that it is just another way for them to get more money. So now we are paying for a service we can't use, although they did offer me the option to suspend the service for 2 months. I then told them that would extend our 2 year contract for 2 more months. I don't want that option as I plan on going elsewhere when my contract is up. And I don't want to be with them any longer than I need to be.

My biggest problem with this experience is that the technician only brought 1 remote and no guides for 4 boxes. Yes, 1 remote. When he realized that he forgot to pick up 3 more remotes, he said he'd bring them out Monday or at the very latest on Tuesday. Okay, I could live without for a couple days, right? Well, it is now Wednesday and no remotes. When I called to ask for them, I was told by the manager of our Hilliard Branch that she "couldn't get them to me", "where are the original remotes" and finally when I explained that I didn't receive them and would like them by Thursday, she said "call customer service”. She couldn't help us and that she didn't care.

When I called customer service, it was horrible. First, the representative couldn't figure out that I didn't receive 3 remotes. He offered to mail me out 3 additional remotes for a charge. The second representative said she could mail us out 3 remotes and I would receive it in 3 to 7 days at no additional charge. I spoke to 7 different people and was told that 3 to 7 days was the best they could do, or I could go to Wal-Mart and get one. They would reimburse me $20 if I did that and only for one remote. What a joke! When I asked for them to remove service, I was told that there was a cancellation fee and that all equipment needed to be accounted for, including 4 remotes 3 of which we never received. Do not believe they have excellent customer service. Once they got me to sign on the dotted line, they could care less about making me happy.

First, we were coming from Dish where we had a DVR that ran all receivers in the home 100%. So of course going to DirecTV's Whole Home service would be at least good but, since they make it an advertising point, it'd probably be even better. What they "mean" when they say "whole" home is that you can perform "some" of the features from your whole home. Some is not whole. I learned that in kindergarten. Yay me. Want to see what you have scheduled to record on your second receiver? Too bad, you have to use the TV in the other room of your whole home. Upon calling them on this false advertising, they said, and I quote, "We are not Dish Network. " Indeed they are not.

Second. I was enticed to join DirecTV in part by their three months of free premium channels. I have no intention of paying for premium channels as I mostly only watch 4 or 5 of the good channels. But I'm fine with some freebies for becoming a new customer.

Well, fast forward about four months from sign-up and I see my monthly bill (which is automatically taken out of my bank) almost double. Upon calling DirecTV, I am informed that when I signed up I was read a disclosure (i.e. the small print) that said I would have to call them to cancel the free premiums or I would automatically be billed for them. In other words, I would be billed for something that was given to me for free as an incentive to join. Well, shame on me for not setting reminders and marking the days off of the calendar, that is my mistake. And of course, DirecTV capitalized on that mistake. Upon calling them on it and politely yet sternly explaining how while they're correct they're still in the wrong, they took the high road and credited me almost half of the extra I paid over three months.

I want out of my contract but they have enough fine print that I'm locked in for the next year and a half or so. I told the guy on the phone that I will tell ten people about my experience with them. I'll count this as 1.

When I couldn't get my VOD & DVR features to work, I called and was informed that I don't have the Whole House DVR and I only ordered standard service. When I complained for over an hour to a supervisor, I was told since my service was activated, I am no longer a new customer and that I could pay to have my service upgraded to whole house DVR for a whopping $300.00. They now want me to pay for what they originally offered me. I don't think so. Cancelling! I called to cancel and they are down for maintenance until 6am.

I complained and said that we would return the boxes but we should not have to pay an early cancellation fee when we didn't cancel their service, but instead, they quit servicing us because we moved to a place where they couldn't service us. So, to thank me for bringing this to their attention, they removed a second early cancellation fee from our bank account. This time, we filed fraudulent charges with our bank and we got our money back, all $700. You would think that it was over. Nope. We were told that they would just re-issue the charges so we had to close that bank account and open a new one. What a pain. But we did just that.

We were feeling pretty good until the next thing you know, we had a ding against our credit report. Yep, those beepity beep beeps are now going after us by fraudulently saying that we owe them money when we do not. If anything, we feel that they owe us money by now after all this damage that they have caused. We have been fighting them for over 3 years now and they are still trying to collect on bogus charges. I even have saved voice messages from them saying that they cannot service us and they just don't care. I quit calling to complain because I didn't want them to keep adding early cancellation fees to us. This company needs to be charged with racketeering.

We were not happy, but called and set up another appointment. This one for November 3, between 2:00 and 4:00 p.m. This required our explaining our schedule and confirming this appointment to no less than eight different people via their phone calls to us. One of these representatives told my wife that she would have to call the technician directly herself. This DTV representative was so rude that she had normally well composed my wife in tears, ready to tell DirecTV to come remove any trace of their equipment. Finally, my wife spoke to another representative who seemed to understand. We decided to give them another chance, thereby committing to taking another half-day off of work in order to be home when the technician arrived.

Fast forward to Nov. 3. At 2:00, the technician called to say he would arrive by 2:30. He didn't. He called again at 4:00 to say he would be here before 5:00. He wasn't. At 6:00, I called DirecTV's number to notify them of the situation. I spoke to Linda, who politely checked. She said that the technician was "on site. "He wasn't. She insisted that he was. When I asked to speak to a Supervisor, our telephone connection was somehow cut off. On her end.

I called back, this time speaking to Xavier, who was very polite. He checked, and again said that the technician was "on site. " He still wasn't. I again asked to speak to a Supervisor. I was asked to "hold." While holding, the technician finally arrived, at 6:33 p.m. (Sundown was officially at 6:38). My wife and I had a 7:00 p.m. appointment, so I politely sent him on his way. After holding for nearly ten minutes, I was allowed to talk with Supervisor Tom. He was most apologetic and understanding.

I asked Tom to relay our 2-Part complaint to the highest possible DirecTV decision makers. Part 1 concerns the technician who does not keep appointments, causing a major inconvenience. Part 2 concerns the fact that no other business with whom we deal makes changes on their end that requires that my wife or I take off work three (yes, we rescheduled one last time) half-days, and can only give us only a 4-hour window during which a technician might arrive. Or not...

I understand emergencies, but even a busy brain surgeon can be more precise with his/her appointments than that! So can an attorney, a banker, a trash collector or anyone else. Yes, I am probably crazy for giving them yet another chance. I would not have, had we not been satisfied DirecTV customers for at least a dozen years. At this moment, however, we are seriously considering removing DirecTV, and all TVs, from our home. Will the technician ever arrive to actually do the work that DirecTV says must be done? Who knows? So far, he has two no-show strikes.

After speaking to upwards of eight different CSR agents and a few of the supervisors. I was also hung up on, put back in the queue and finally transferred to a person who only identified herself as floor supervisor man. She tried to convince me that I did not own my receivers and that the charges were valid. When I pointed out the facts and how I knew I owned all my receivers, she then changed her story and said that the fees were leased fees that I pay for Direct TV service. How is this possible? They even sent me a bill for $45.00, saying I owed them for a standard receiver.

So here we are 2 months later and I got a bill in the mail for $54.95 for a PPV fight we ordered two years ago. Since we were signed up for automatic bill pay, there is no way we did not already pay for it. The lady said we ordered it through some access card on the box and that they could not assess the charges until they received the equipment. This is not possible because we were never able to order PPV through the box. We always had to go online to order it. After all this, they will not take away the charges. I have a friend who was double charged and charged for things they didn't even order. DirecTV is fraudulent and I would love to be part of a lawsuit. They are not only charging for services not rendered but also harassing us, trying to get us to join back up with them.

He said he could maybe get it sent back via check after the account was reviewed in 10 days. This is crazy since they just took my payment (admittedly their error) and he could not get the payment back any earlier. Finally, this agent said it could go back to the card but I wanted it sooner than 10 plus days. I escalated again to a supervisor. It took an hour to get a supervisor on the phone (Erica). And she had worse customer service skills than the previous agent. She argued that they could send back to the card, even after I was already promised it would. They are making errors (known errors) and they are not willing to make it right with the customers.

I called DirecTV to arrange to have it moved. They said that it was considered a relocation and would charge me $50 for it. I told them that I don't have $50 to pay to move a dish that I didn't even have installed in the first place. They said that it wasn't their problem. A representative from the tech dept said that they should be able to remove the charge since I technically did not receive the free installation because the unit was already there. She transferred me to the customer service department to set up the appointment and I was told again that I would be charged $50. I told the guy no and what I had just been told. He said, "Too bad, that's the fee." I told him that they were absurd and that they were just giving me more reason to cancel.

He commented that he could transfer me to the cancellation department. Seriously? I am such a valued customer that you immediately want to drop me? I demanded to speak to a supervisor. Rachael was just as rude and unhelpful. She claimed that she completely understood my dilemma but there was nothing she could do. I told her that was ridiculous that I'm going to become homeless because they want to charge me for their error. She finally said that she could lower the fee to $25 and charge it to my bill. I was satisfied even though I knew I was going to continue to have issues. Of course, before ending the call, she commented that there would be other charges for whatever equipment the tech has to use to relocate the dish.

These people are just ridiculous--doing nothing but stealing money from consumers for a product that costs them next to nothing. I already know that if I try to cancel, I will be stuck with the cancellation fee. Sadly, I am more willing to save up to afford that fee than to continue on with their service. They are rude and care nothing about the people who they should be calling customers. Don't tell me that I am a valued customer and then refuse to handle a problem. It's pointless.

My wife ended up calling for the fourth time and no matter what was said to them, they would always reply with the same answer, "It's valid, we can't do anything." They had also said that I have to "email" anyone higher up, like management. Well, an email was sent and it promised that I will get a reply within 24 hours--wrong. I never received any response.

I have copies of all my phone calls and can prove that I never phone ordered from them. However, they still reply with, "nothing can be done about it," I have read about this happening to hundreds of people with the same issue. But that's not it. I sat on the phone for two hours getting my rebate filled out and have two confirmation numbers, yet they tell me that I have never filled one out and will continue to charge the $85 instead of the contracted $45 a month.

All they told me about that is, "Well, fill out another one." I told them that I have two confirmation numbers proving that I already did but they are like robots and say the same thing. They do not care one bit about anyone and they try to steal your money! I have only been with them two months and I am already so worried after reading 10,000 complaints about money issues, and the $500 cancellation fee. These people need what's coming to them--pay us hardworking people back for their fraudulent charges!

I called DirectTV and was told by a representative in their reconnection department that he found an issue in their records, but all he could do was excuse the early termination fee, and not the subsequent bills. He then transferred me to their billing department, who told me they could find no record of my having the service terminated, and that I owed 3 months worth of monthly payments.

I told the woman about the other representative in the reconnection department and the Qwest representative who found the records. The woman placed me on hold, and hung up on me. I the filed a BBB complaint and was contacted by a woman named Amy in their office of the president. Amy said she found some discrepancies, but that all she could do was refund the money to me, and I would have to pay Qwest myself, since Qwest collected the bills for DirectTV.

I told her that this was not optimal for me because there was no guarantee from them or Qwest that they would remove the negative report from my credit file. I told the BBB that DirecTV and Qwest needed to work together to resolve the issue that they caused, and fix my credit standing. DirecTV flat out refused, stating that they could do nothing.

Qwest said that they couldn't do anything if DirecTV did not admit it was their fault. A month later, I received a letter from Qwest stating that the 3 months of bills were not from DirecTV service but from Qwest service and that they had no record of my requesting the service to be terminated. The two companies work together and bill together.

I have only gotten the run-around, and have been unable to get this issue sorted out. What a wonderful way to treat the people that put their lives on the line for them. I will never use DirecTV, Qwest, or Century Link again. I am now stuck, and have no way to fight these companies, and clear my credit record.

Assuming everything was in order, I digressed until they did not automatically deduct their payment and made my account past due. I called and asked them why they had not and the CSR said it must have been a glitch. So after going over my recent bill, I noticed that the HD service I was suppose to receive "free" was being charged. I questioned him about that and he said he did not understand why because I was enrolled in auto bill pay which qualified me for free HD.

He then transferred me also to the department to cancel my services. Now that person said I pressed the wrong button when I ordered online and it did not accept it. So when asked if I was enrolled in auto bill pay now, I was told yes and they would deduct my bill from my account. How is it that I am enrolled but do not qualify for free HD when that is the only requirement? When I asked to just cancel it from my order, the man told me I would have to send in the HD receiver (which I agreed to) but then told me they could only send me a down-grade replacement receiver for something like $150.00. I should not have to pay for a "down-grade" receiver! I have been manipulated and really want to cancel my services but of course, I am locked into a contract.

The bill keeps going up and up! Now they are taking channels away as of Nov.1 but will not let me out of my contract. I am so tired of them taking advantage of the consumer. Please help me get out of this contract. This is not what I signed up for. I need to be free to take my business else where.There are so many unhappy people with this company at this point. I feel by suspending/taking away channels and price increases they are in breach of contract! Thank you. Dina I will also be contacting the D.P.U.C. on this matter.

Thirty-six hours after installation, I get a bill stating I owe $65.99. I called up an agent and he told me I was supposed to go to their website and look for the rebate and sign up through the website! Then I asked if I could cancel. He then told me according to my state law, I have 15 days to decide on canceling, not 21! He also told me the rebate only qualifies for 12 months at $34.99. Afterwards it would cost me $65.99, unless they had another rebate available at the time. I told him I would think about it.

I called up their competitor, Dish Network, which according to them sucks, but I found out they had better prices. I called back and got another agent. This time, she told me I only had 24-hour window to cancel my services after installation date/time. Then I was told I have to pay $20 a month cancellation fee, which I am aware of. So I got three different answers. **! This is horrible practice. Are they trained to lie? Worst customer service I have ever been through. Dish Network has way better prices. Lost almost $200 going with DirecTV.

I ordered service through AT&T, who partnered with Direct TV for this service. I was never verbally told about a 2-year agreement, I never received an e-mail about it, and I most definitely never signed such an agreement. DirecTV is taking a position as though an alleged e-mail that was sent to me is a binding contract, which it is not, because I never received it. I never agreed to such a thing (nor would I have) and they have nothing to establish proof that I agreed to it. E-mails are consistently lost in the shuffle of spam and junk folders, etc., and I certainly cannot constitute a binding agreement. They actually should be sending me a refund of $30, once this ridiculous $360 charge is removed. I can be contacted at **.

I pay good money every month and I feel that they are harming their customers by not providing a service that is obviously wanted by their customers. I will also turn this complaint over to the Ohio Attorney General. Not to mention our bill is almost $100.00 a month and I can go elsewhere for a cheaper rate and still get all of my channels.

This is ridiculous that they want to cancel with Fox and treat their long-term customers like we don't matter and we are the ones paying all the bills. No one asked me if we would pay more for the channels.

If this dispute is not resolved, I will be cancelling with DirecTV and turning them into the Ohio Attorney General and local Better Business Bureau and request a refund of the past months bill. This is unacceptable that DirecTV can get away with this.

Ok. Explain to me how their pissing contest with business should cost me in a downed economy? Megan ** is our girl and we enjoy Fox news. FX and Nat Geo, but if I want to keep them I'll pay 40% more on my DirecTV bill. Is this DirecTV watching out for it's customer? Fox should be ashamed when I hear all the news journalists talked about how horrible it was when Bank of American added the $5 dollars to spend your own money in a downed economy. Then they go in and do this! Wow! Does anyone of them see this is the same? That takes brass balls to judge another company when they are doing it themselves.

One rep told me that Time Warner went through the same thing with Fox. I already knew that because we were living in LA when that was going down and had Time Warner. But our bill didn't go up. I guess, Time Warner executives were smart enough to know that raising the bill would have a bad effect in a downed economy. I spoke to two other reps who told me in short that the customers were being held for hostage and being used in the play against Fox and vice versa. Though that was obvious while I was doing my research online before I called that the last people being considered was the customers. None of the three reps I spoke to told me that Time Warner didn't raise the rate. They made it sound as if they did. I know better I had the service for the entire year.

I am assumed and disgusted with both Fox and DirecTV. I guess I will take my business to MSNBC since I will no longer have Fox. This is pathetic at best. Most of the people I know are barely able to put food on the table with gas prices so high. I guess you wanted your piece of the pie. Well, gas is a essential part of life that isn't an option. Cable is entertainment. Get your priorities straight!

When I switched from COX to DirecTV, I wanted to make sure those channels were part of the lineup because we watch them daily. I have a lot of shows we tape and watch. I guess I should spend more time reading and change my package to lower quickly growing cable prices.

I was shocked to find out this has been going on since August and I was never informed by phone or email! Impressive customer service!

Don't just watch TV, DirecTV are you kidding me? You are the ones directing it. No one told me or informed me that this was going on. I was told by a representative I spoke to at DirecTV that this has been going on since August 28th. I was given notice, not by DirecTV but a commercial by the creators of the FX show American Horror Story which I watch. I was furious that I was being told less than a week before this change.

If I had known, I would have cancelled before the time had run out allowing me too. Is this legal to not notify people at least 30 days before you change a contract? I asked a rep for an email address and he informed me that it couldn't be done. They had been advised not to so I could not talk to anyone higher up.

Earlier this year, I entered a Best Buy store in Riverbank, California in order to purchase some headphones for my teenage son. I was wrangled into a hard-sell by two DirecTV employees. At that time, they offered me a deal that included the channels my family wanted at a better price with no hidden fees and no extra contractual obligation other than the rental on the DirecTV equipment. I had a month to sample the product. No automatic payment was set up.

At the end of that time, I was unsatisfied. I turned off the DirecTV box and contacted the company to voice my many dissatisfactions. I had never received the channel package I had been offered. They said they would send a return box (postage paid). I was to expect no more charges. Then, I received a bill for $90.00. Later still, I received a bill for $60.00. Then, on 10/8/11, I received a bill for $544.03.

I was obviously perplexed and outraged. I thought it was a mistake. Surely, the return box (postage paid) would show up. Surely the bill would be corrected. Had I already not received erroneous bills?

Then, on the 24th of this month, I received a phone call from Valley First Credit Unions Identity Theft / Card Security office. I called Direct TV. I spoke to Cindy. She said I owed $326. I balked. I asked for the supervisor. I spoke to a supervisor, Teresa. She gave me the address for billing disputes in Colorado. I received no satisfaction on the call.

The unauthorized $217.63 withdrawal from my account has caused much hardship to me and my family. Other automatic payments were not able to proceed. Fees accrue.

If you cannot provide satisfaction, I will seek it through the most obvious other channels. Any additional correspondences from you to me should be duplicated in hard copy to the address of my attorney.

I called Direct TV customer Service and complained about my bill, and they promptly belittled my intelligence because I did not do things correctly to redeem my rebate. When I tried to explain that I followed directions as described to me by the representative I signed up with, they did not seem the least bit interested in helping me correct the situation. In so many words they basically told me, "Too Bad, your an idiot because you didn't submit your rebate request correctly, now your stuck paying the higher rate. "

Additionally, check your credit card; I found that they had added on services and began charging me without my consent. When I asked for a refund, they refused, saying I had the service. I told them I'd file a complaint with the police for fraudulent charges unless they were refunded, since I was unaware of these extra channels and had never used them. Additionally, I asked them to remove my credit card from the account and told them I'll send monthly checks, and anything they charged to my credit card would be filed as fraudulent because I did not authorize any payments to DirecTV.

They are criminals. They will talk in circles to wear you down, hoping you'll eventually give up. They will flat out lie to you on charges and promotions, and then say that since you don't have it writing, they will not honor the price quote over the phone. If you ask for anything in writing, they will first tell you it cannot be supplied, then agree to supply it, but you will never receive anything - they just tell you that to get you off the phone. I have never felt more conned than I do with DirecTV. They are evil and they know it. They have an F on the BBB, and I now understand why. Do not subscribe, or for the next three years you will regret it.

Had she told me that upfront, i wouldn't take that offer. I was 3 months out of contract already, they are now threatening me. They are cheaters. Now they are charging me $ 400.00 to disconnect . People, be careful, with DirecTV. Pay attention when you talk to them on the phone, and make sure they speak English fluently that you can understand.

Sometime in August or September, I lost my service and called the customer service number again. I was transferred to a number of agents until the Technical Support agent finally helped me. I was informed that I had a defected access card, however a new one could be sent out so I agreed. I continued to go without services until I received and activated my new access card. I was not credited for the days that I was left without services.

Early October 2011, I found that I was left without cable services again. I called the 800 customer service number above. I was placed on hold approximately for thirty (30) minutes while the agent located a supervisor. I then spoke to a supervisor named Ron (last name unknown), who could not tell me why my services were interrupted again.

Actually, I called in October to find out why I was left without services however the automated system said that there was an outstanding balance of $367.20, due to early termination. Ron informed me that to avoid this charge I need to activate my account. I told him that it was problematic and unrealistic for me to call DirecTV on a monthly basis only to find out what was wrong with the services. While Ron apologized, he indicated that it was out of his control to waive the termination fees, therefore I requested the contact information for anybody that could help with this problem. Ron provided me with the addresses to DirecTV Corporate and DirecTV Legal Departments.

The reason I contacted you is to request that I do not have to pay the early termination fee. The problem with DirecTV started with the sales agent, Brian ** , who misrepresented the estimated monthly billing rate to be around $25.00, when in my rate is $39.99, which already includes the discounts.

Two days later when I again reread the flyer I realized that the offer was not expired and that their representative actually lied and told me it was no longer good. After arguing the issue with the Representative I requested a Supervisor. His name was Jerome. Jerome informed me that I could not have the promotional offer because I now was a new customer and the offer did not apply to NEW customers. There is no doubt that I was fraudulently mislead in telling me the offer was expired when in fact it was not. He made me an offer to give me the promotion ($200.00) on my old account number but I would have to cancel my new contract (which was only 2 days old) with a penalty fee of more than $400.00. There is no doubt that this is an obvious attempt to defraud me on the original offer and gets me into a new contract with severe penalties. I have to amicably settle this issue with Direct TV but to no avail.

Please advice and help in the resolution of this matter. I am up in age and I am a stroke survivor and my wife is in a wheel chair and we cannot deal with the stress of this fraud. We are also on very limited income. In addition to this there was a rebate offer and the girl (Candice) gave us the wrong account so we would get cheated out of the rebate as well. We then got a different number from another operator that is supposed to work. Only time will tell.