Cox Cable Reviews

Shortly after my husband, John, passed away, I called COX to change the account to my name. Later in the day, when realized I hadn't received expected call backs, I checked my phone and the line was dead. I called COX on my cell phone and spent about an hour with a young lady & her supervisor doing everything in their power to reconnect me. Finally, it was decided a technician would have to come out the next afternoon. That morning, I wondered if I was going to be charged a Service Fee for the technician's visit. I called COX, again, and spoke to Christian and he said "Yes, there will be a Service Fee". I didn't feel that I should have to pay for what I felt was a mistake on COX's part. Christian and his supervisor were able to give me a temporary line & put in a request to get my phone # of 30 yrs back.

We moved into our new home on 11/7/16. I called Cox residential on or around 10/7/16 to set up a Cox installation appointment hopefully prior to 11/10/16 so I could have all Cox services installed and ready for an 11/11/16 Geek Squad tv/printer/internet appointment so all services could be tested. I was trying to be proactive so Cox services would be in my new home shortly after moving in. Three ticket numbers, 5 weeks, and 5 people later, ** with Mike at 405-607-6767, ** with Angela at **, Brittany ** (contacted directly by the developer of the new subdivision, and a conversation with a technical supervisor related to the first ticket number referred to me by Mike mentioned above, who never called me back just like Mike who also never called me back over a two/three week period until he picked up directly this past week.

I am so tired of monthly increases when I am told that I am locked in since I call to complain the month before. I have been with them for over 13 years. Now having to pay an extra 2.99 per month per tv for HD. I feel that they can give those boxes as a good gesture and not charge for them. I am retired and it is getting to the point where I am going to have to cut them off and go somewhere else. Cox has no consideration for its customers and it is all about money. I wish they would take notice of all these reviews and make it right.

I do not like writing bad reviews but I am extremely upset with Cox and decided that I should share my experience with others. I have been a Cox "valued customer" for 3 years. In May of 2016 Cox contractor tech came to my house to install a cable TV for my and while he working by the cable box out the side of my house he left a 3 cable splitters on the grass and left the next day. I cut my grass and when I got to the spot where he left the splitters which is I didn't see them until one of them went inside my lawn mower deck and damaged my lawn mower engine so I called Cox and made claim. NO one called.

We have one mini box already and just wanted to add a second one. You would think that would be easy enough but the Cox web store is pathetic. After logging in and going to the 'add TV equipment' tab, the store shows the option to add everything but a mini box. This is different than what I was told by the chatroom rep.

On Thursday November 3rd I called the Cox residential service department in Casa Grande, Arizona to cancel my current service. The representative I spoke to is named Rob. I informed him of my desire to cancel my service and as expected he gave an effort to keep me as a customer. I politely declined and told him that I would just like to cancel. Rob continued to ignore my request at least 3 or 4 times even after I explained that I had already decided and wanted to cancel service. I believe Rob was intentionally trying to upset me with his refusal to perform my request and I admit that it worked. After 5 or 10 minutes of Rob talking in circles I asked to speak to his manager/supervisor and he transferred me to her. I forget her name but she was very helpful and immediately honored my request. Employees like unprofessional employees like Rob are the big reason people leave Cox and never come back. I won't be back.

Last night our services were cut off because of another error by COX. I am ticked off and tired of interruptions in programming. Not only do we suffer programming disconnects, but now they don't even get things straight in their office/management department. From errors in the package, to mistakes in receipts of payment, enough is enough. We missed the last part of the World Series due to their mess-ups!!! And I had internet work to be done which I had to do over my phone which meant I could not photoshop images to be worked on. GET it together COX. You surely charge enough!!! And watch out everyone. Make sure your billings are correct and they don't overcharge you fees that should not be charged!

I do not like writing bad reviews but I am extremely upset with Cox and decided that I should share my experience with others. I have been a Cox "valued customer" for 4 years now, 3 of which I liked Cox for the most part. Today I was told that I signed some kind of 2-year contract which I was never made aware of. Also, promotion ended after 1 year and my bill goes up which is not communicated to me.

Our building was destroyed by a drunk driver and they rep on the phone explained that we did not need to return the damaged equipment and that they would write it off as a loss since we were moving locations and continuing our service with them. 10 months later when we had to officially close our business, they wanted us to return the damaged equipment of which we clearly didn't possess. So they charged us a huge fee! They were always nice over the phone and made lots of promises but then we would get a follow up email that basically negated everything they had agreed to over the phone. What cowards! Our service with them wasn't THAT great over the 5 years we were customers, lots of outages and internet issues and then they stabbed us in the back in the end. Buyer Beware!!!

It took over an hour and four customer service representatives to set up COX internet; more importantly, they overcharged me by $21.72. The first representative that entered all of my information and got me set up first, told me over and over that my bill would only be $39.99 for the first bill and later bills. The first bill I got was for $61.71 because they added an internet self activation kit, which is not tangible and it does not materially exist. Also, they never told me about the $20 kit, and that they would charge me for it. I discovered this charge only when I received my first bill.

I have internet connection problem with my computer and tablet today and the problem persisted the whole day. Then I called the Cox customer service. The representative tried a few things like refreshing the connection and reconnecting the power of the modem. However, the problem was not solved. Then he started to question my modem as it is not owned by Cox. He told me that if the modem is not owned by Cox, he cannot provide any deeper service and if he send the tech over my home, it will be charged. He indicated that the loss of internet connection is highly due to the modem is not a Cox owned modem. The ironic thing is that when I handed off the phone disappointedly, I reconnect the wire with the router, and the internet seems back to normal again.

I have been told the price lock for 2 years, first 6 months was ok then my price is going up every 3 months. When I called customer service, first customer representative says something wrong with the current bill and she connects to second level. They will start telling some reasons and one of the promotion is expired. How do I know this promotion is expired? Nowhere in my bill is showing something is going to expire and I have been told this price is good for next 2 years. They started saying it is showing in their system. What is the point if I am not seeing. Some of my friends also told the same things is happening with them also. It looks like they are cheating everyone. This is one way of cheating. I don't understand what is the meaning of price lock? I got frustrated with COX Communication. I am planning to pay early termination penalty and move on.

Just cancelled Cox cable and Internet. The past two months my bill has gone up by $52. When I call all I get is "Well your promotion ended." The customer service reps I talked to are all rude. I have had Cox for 6 years but am moving to DirecTv and AT&T Uverse. How can you offer a deal to someone who has never paid you a dollar before for services but offer nothing but rising prices for someone who has paid their bill every month for 6 years? Family who has Cox is also having problems with rising bills every month and looking to cancel also. We've also had the Internet go out twice in the past month, but I never saw a credit on my bill for the times I was without service. Don't even have a physical house phone but am made to bundle with cox so I have to pay for phone every month that I don't even have. I will never have services with them again.

I'm done with Cox Cable. I don't mind the haggle of getting a lower rate bundling my cable TV and Internet before my contract expires, but charging me $75 to have a support technician come out and fix the cable box from resetting on its own because your system is not configured properly was the last straw for me. Not only was I not told that I would be charged for the visit, but I have to pay YOU to fix YOUR crappy television service? How absurd! Furthermore, it took another technician to come out to try and fix it again in which case the problem still isn't fixed, so I have to look at my bill next cycle to see if another $75 charge is going to be applied or not. Goodbye Cox, goodbye Cable TV. You definitely know how to turn off millennials over to the cable cutting dark side.

I've had Cox cable and Internet service for 16 months and the price increased three times. The service is poor. I can't even say how many times I've had to call about the cable box not working, error messages, extremely slow Internet, and web pages not loading. I upgraded my service and picked up a new box yesterday morning, but because of one mistake after another, problems with the box, and over two hours spent on the phone with tech support, I still don't have cable. A tech is scheduled to come to my apartment today after 3 pm. I hate Cox but am stuck with them for now because of where I live. I'm looking forward to the day when I can move out of this apartment and switch to another cable and Internet provider.

We closed our Cox account and returned all equipment. At that time we were told we were all paid up. They later sent a bill for $47.25, but to a BOGUS ADDRESS. Later COX sends this to a collection agency with the wrong address. They sent notices to the wrong address. We found out about this when we were denied credit for an auto purchase for something. We paid the bill immediately to at least get the 'late' payments stopped, however, since this is apparently a valid bill we can't say we didn't owe it. COX refuses to do anything about this. Our perfect credit rating is now destroyed for the next 10 years. COX won't give us a copy of the bill unless we pay for it. Apparently I can pay for credit repair also.

My bill increased by more than 6% in March and then by more than 7% in October. Every year this is an issue, but this is the first year that the "loyalty" department has flat refused to do anything. The response was "yes, we had a price increase. There's nothing we can do about that." Unfortunately my only other internet option is Verizon, so I'm stuck. Who authorizes TWO increases in a 7 mo period???

Price increase every 6 months. What's wrong with these **? The piece of ** CEO is not making enough money. This monopoly of Cox cable has to stop. Internet service has become a luxury that most people can't afford any more. As soon as another reasonable option comes up I'll tell Cox to go ** themselves!!!

Constant billing errors, causing distress and aggravation. Poor service quality. Never achieved advertised Internet speeds, but yet they charge more than Comcast, TW or Verizon. Ended service because of military transfer to a non Cox state and they bill me for disconnecting service. The most arrogant, intransigent and greedy company I have dealt with. I hope they disappear!

After having our box go out a good 25-30 times in just a couple of days and having two different service technicians come out... one of which changed the box, it still didn't work. No one told us they were going to charge $75 for that! Not only should they have not charged us but they should have paid us. Needless to say, they are no longer our cable company!!!

I really don't get how come this kind of companies still survive and can make money. The so-called customer service is one of the worst I can say. My bill went up to $20 per month and I figured that I was on a 'promotion' that I didn't even know, and that promotion is over now. I tried to contact to them, after waiting 40 mins on the phone, the agent mention that she cannot do the cancellation, cause I gotta call ** number. WTH. She can do everything but cancellation. I tried to contact them through live chat. But guess what... Only the "cancellation" department does not have live chat session. Then I contacted them through Twitter, the guy asked me all the question to verify my account. Once I provide all of them right away, after 15 FIFTEEN hours later, he sent me a link which was about "how to decide speed selection". WTH!! This is like a joke. I swear. I will NEVER EVER will use their service anymore. I was with them 6 years!! This is so ridiculous.

I have never received a email or Cox rep ever explained to me that this was coming. The need to have a digital box to watch my basic cable with them. Then I come home from work one day and my channels start to disappear and being told to call Cox for a new Mini Box to view the channels that were lost. Now they want to charge me $186.00 instead of my normal bill of $86.00 that my contract state because of this new Mini Box program. ** Cox!!! I have been with them for 4 years never late on a bill. This is how you treat loyal customers. I cancelled their **. Never again Cox... bye bye.

Cox Cable internet is great... when it's actually working. However, service is SO intermittent, particularly during peak hours. It's almost more aggravation than it's worth. In the evenings, wifi is very slow, and sometimes goes off every few minutes. If we had another internet provider option, we would take it. I wish they could improve their service overall.

After 4 years they then decided that some equipment from a rental house we owned wasn't returned. So why not just screw up our credit score with snohux claim. I called the tenant and they swear they returned both pieces. $945 for an old cable box and an old modem that they keep advising that we should be upgrading because the older modems can't handle the new speeds. Then after an equipment review, they found the cable box had been returned. Amazing how one piece magically appears and the other is still missing. Everyone knows COX never makes mistakes. They said "$420 and we will mark your acct as paid. No negotiation. Just pay or we will screw your credit score up."

I called Cox services yesterday 9-30-16 and automatic service says even they are having issues themselves. Got hacked last week as well as a number of local Cox users. I have been a long time loyal customer of 18 years and recently have noticed my bill has been going up these past two months. Was told because I used the directory assistance three times is why my bill went up this month. Last month calls were being dropped, messages could not be obtained, e-mails would not open and yet still had to pay for raised prices. I feel when Cox are having issues they should not be charging customers for their own issues! Told the lady I'm thinking of switching to another provider if one can be found reliable. Thank you.

After having cable for 19 years I am just about done. The service changes very little over time and I don't watch any more or less TV than I ever have. In 1989 Cable was $24/month. Now I pay over $216 for cable and internet (not top tier packages either). Yes there are more features but the value has not increased 8x like the price has. My Cox bill eclipses my electricity bill every month. If Cox wants to convince customers it costs as much to provide Cable and Internet as it does to generate and deliver electricity to my home I am all ears...

Shopped cable/internet/phone bundles summer of 2016; Cox was slightly higher price but decided to go with them over DirectTV and DISH, past customer with both of those with the average poor but tolerable experience. In my areas Cox is the only true high speed internet provider with DSL the only other option. I spoke with 4 different sales people at Cox and got significantly different prices and they were definitely misleading and trying to upsell me or just honestly were not aware of many of their own promotions and pricing plans. Signed up after confirming multiple times they could port my Vonage home phone number over. Turns out they couldn't. I followed up weekly for 5 weeks and got the same answer, "we dropped the ball but we will make it happen and call you back to confirm in 3-4 days". Two times they even credited me the cost of the Vonage bill I had paid due to their admitted mistake.

My neighbor for some reason had Cox Cable installed. When they trenched in the line they tore up freshly planted grass seed instead of going in a rock bed two foot to the neighbor's fence. Instead they went 10 foot in freshly seed grass seed. I still don't know if after calling Cox they will do anything about it all. This is another reason I'm not a Cox customer but they still are messing with me even though I'm not a customer.

About 12 months ago, I was sold Cox Services by a third party rep in a Best Buy Store. I had switched back to Dish after several years and had no complaints. When the sales rep promised me no installation charge and a bundle rate of $139 per month and a $200 gift card, I agreed to switch my services. The rep then told me I must cancel my Cox Internet service right away so they could set up the Package of Internet, Phone and Cable TV as a bundle. He didn't tell me the new installation would take over 7 days. I was without internet service until they were able to schedule a 'new install'. I received my first bill of over $350 which included an installation charge and not the monthly rate I was promised at all. I was told several times on the phone with Cox customer service that they did not have a rate that low as a 'bundle'.

Cox is the "bully on the block"! In the community where I live the only service available is Cox (can anyone say "kickbacks") so any other service that could possibly be better is not an option. I call about some failure w/ their services and average of once a week. Of course while they're terrible across the board they're super expensive. I've been reduced to wondering what will fail next. If you can "Please Avoid Cox Communications"!

I am a senior citizen living on a fixed income. I really enjoy watching television. Just recently I received a noticed via mail, E-Mail and TV ads that Cox, in all their wisdom, or lack of, is going to go digital with several of their viewing channels, 'to enhance my viewing pleasure'. In order for me to 'be enhanced' I would have to purchase a video box for each one of my TVs. Just another luxury a person of my income cannot afford, so I am left with no choice but to do without some of my favorite viewing channels.

Cox can't seem to keep their own stories straight, first it was 2 free mini boxes, then it was one, and either $2.99 or $1.99 ea. a month (dependent on with cust. rep. you talked to). The question of if it possible to BUY a mini box and/or use an alternative mfgr. box is still undecided. Let me help Cox out here right quick... According to the FCC Rule 76.1205(b)(5)(C): Your cable provider must allow you to use your own set-top box without extra charge. "Your cable operator may charge you to lease a CableCARD or tuning adapter, but may not charge you an additional service fee for using your own digital-cable-ready television or set-top box."

I went back to Cox to lower my cable/internet bill and they promised me a price and are not sticking to that price. I called because our bill with Directv had gone from $85 to $185 in 6 months; Cox promised me a bundle for $126 plus taxes. When I got my bill it was the same as it was with Directv; not the $126 they had promised; so when I try to disconnect with them, they say I have to pay $400; so where does the 30-day customer satisfaction promise fit in? So here we are stuck in a dispute with another Cable company; it's a never ending battle and I'm sick of it.

Whenever I switch over to Fox News, my 4K SONY LED TV at some point will flash the display resolution (4K output)... Once that happens, it will repeat that over and over until the display is snowy with no actual picture but continues to have audio. No other channel in my Contour TV Premier line-up, HD or SD does this. I have my Contour box and TV Contour TV Premier running to my AVR via HDMI and even have a HDCP/HDMI "handshake" box in line with my setup to prevent such incidents, but Cox's signal with FOX is corrupt or (puts on my conspiracy hat) being degraded for some reason intentionally? All HDMI cables are all matching brand/spec; length, speed, etc. The AVR is setup for 4K output on all my devices and works perfectly. All devices that are software update capable, are up-to-date; AVR & TV. So this is a COX issue. ALL channels should display and definitely NOT cause a customer's AVR system or part of to CRASH.

My bill was $67 of which I paid $30. One week later my service was turned off with no prior notice. I returned the box the following day because I'm not paying a reconnect fee and a month in advance. I have been getting continuous voicemails since then that a field representative is assigned to visit my home. I called and asked why I was getting these calls and the woman hung up on me. I have a soft voice and was polite so there was no reason for her to be rude like that. I'm in shock and will never use Cox Cable again.

Since going 100% digital channels have been going in and out. Now about half of my channels are out. They don't appear to be in any hurry to fix it. I tried calling customer service twice. Once I waited for an hour and got no information for my wait. This time I have up after waiting 30 minutes. I guess a lot of people have complaints.

Cox cable is horrible. I have had over 20 service calls in 2 years FOR THE EXACT SAME ISSUE. Every time my cable and phone go out, I'm told that I am in an outage area. But when I am transferred to someone else, I'm told I'm not in an outage area. You get the same answers every time and nothing gets fixed. Nobody knows what they are doing, nor do they care. The problems are so bad, they wiped out my July 2016 bill. YEP, that bad. Now the issue is that my contract is almost up. CenturyLink had reviews worse than Cox, Verizon doesn't have internet in my area and neither does AT&T. I'm kind of stuck with Cox. If anyone has any suggestions, please help me out. I want to get as for away from Cox as I can. The only reason I gave them one star is because no star wasn't an option.

I was a longtime Cox customer with the cable, phone and internet package with monthly cost of $190. Seems like every two years Cox would increase the cost of the services and you would have to once again call customer service, get the runaround, get frustrated and lose 1/2 the day with the outcome of usually not having any satisfaction to your complaints. The last time they increased my internet service $25, I called to inform the customer service that I had enough and was going to get internet service through one of their competitors and I was going to cut the cord, therefore I would no longer need the services of their cable or phone services. The customer service representative tried unsuccessfully to talk me into remaining their customer and made many promises that once he talked to his supervisor was unable to keep.

Just moved to AZ. I was lead to Cox communications not knowing this company was this horrible. The moron who asked what I wanted as far as service ignored all my requested yet lied and told me I was getting all I asked for. She lied about free services and fees. When I called them two times to have things changed and/or fixed I was told I can't due to a 24 month contract. I am continuing to fight this issue but only advice is NEVER USE COX COMMUNICATIONS!!!

The Cable and Internet Companies are probably the biggest ripoff scams going on in our Country, but Cox Communications is by far the worst of them but the best in the game. They have the highest climbing rates while locking you into a two-year contract on their bundles that you can't change short of canceling the service. I haven't had any really issues with Cox's Internet service and most of those problems are easily resolved, however, Cox's Cable Service, or lack of, is a whole different story. Their scam comes in the form of their so-called bundles. Once you lock into one of those "Cost Saving" bundles, short of canceling the service and paying a fee, you'll just be out of luck and money until the end of your contract.

I have been a cox customer for over 20 years. My current account says 13 years but I believe that is because when I was married it was in my wife's name. And really it should not matter how long I have been a customer to be able to receive good customer service. Good customer service. This is something I do know about because I have owned two businesses in Arizona for 30 years. In 30 years you really see a lot of good, bad, and ugly. Unfortunately there has been very little good with cox in the entire time I have been a customer. To be completely truthful, the only reason I am with Cox at all anymore is because there is not a good alternative for high speed internet in my location and I need this for my business.

Cox, not content with cramming as many commercials as possible into every program (constant reruns) advertisers are able to now block fast forward on your DVD recordings. With the Contour 2 re order being totally anemic when compared to the original Contour why are we paying extra for garbage. Constant reruns crammed with commercials! Do not ignore us, you'll be sorry.

I live in Oklahoma City, where Cox Internet Service has gone to the dogs. I have had two previous techs out to fix my "top-dollar" Cox High Speed Internet. The first tech checked everything at the house and told me that there was a problem between the "Tap" and the "Plant". He said he would schedule a Network Operations Maintenance Tech "OSP" to come out within 24 hours. The "OSP" never showed. I called to see what happened. The customer service agent said that the house tech listed the job as "RESOLVED". He said he would schedule a Network Operations Maintenance Tech "OSP" to come out.

I had a Cox service but discontinue their service before relocating. It was around July but recently I ran the credit report and found out they send 44.00 for collection agency. To figure it out what's going on you can realise worst customer service especially Sales Rep. from Kansas City Named Stepheny with id **, Supervisor: Matt **. She even argued with me. Ohhh surprising. I decided to pay whatever they said. Another surprise they told different amount than it showed on the credit report 50+ dollar haaaa. I said ok it's enough. Paid but I won't die for that amount. But I will a lot of reviews and aware of this situation with all my friends families and co worker and to my company. ** the Cox and their service and CEO.

I can't begin to tell you how horrible Cox Communications is as a company. They are completely absent of customer service. We signed up for Cox bundle, including phone, tv, and internet, in June of 2015. Two year contract. First year $136. This June it was supposed to go up to $151. Of course it went to $190 and $222, consecutively. During the last few months we have had problems with no volume on 2-3 channels (NBC, CBS, and TBS). After weeks of calls to the techs, who say it's the network's fault and they will report it, and it try it again in 24 to 48 hours... and still no volume, they send out a technician with a new cable box. They told us we would not have to pay for the visit. Then, OF COURSE, they charged us anyways. They also kept telling us they couldn't give us credit toward our bill until the problem was solved. With the new box, we still had the same issues.

Cox Communications Cable & Internet might seem like a fair and nice company while you subscribe to their service, but as soon as you cancel they become a corrupt and evil company. When I cancelled my service 2 years ago, they disconnect our service and continued to charge my family for 2 months after disconnection. I tried to argue my case to no avail. Never paid the last 2 months and now is on my credit report. I strongly recommend to not go with Cox service. I will never forgive them for this and working on a lawsuit against them.

This is the second time I have paid Cox Cable and the service still gets suspended. Cox waits until they are closed to turn the service off because they know customers will be calling in. Again, I have paid Cox $200 and my service has been suspended at 11 pm. Why did you take my money if my service was going to be suspended? I can't speak to anyone until tomorrow and when you call everyone acts like they are confused. Luckily, all calls are recorded and they will be pulling all calls that I have made so they can listen to the people they have on their phone giving false information obviously if my account is suspended. Cox now have $200 and I have no tv or Internet. Tomorrow I am done with Cox and I will also be calling corporate to let them handle the situation. There is no way this should happen twice.

Beware!! I called & cancelled my Cox and returned converter boxes in March 2016. I have receipt. The girl was, "You're all finished. You paid final bill and it has been cancelled." Meanwhile it's now August I received a bill from Cox saying Final Notice and a letter from collection agency about a bill for $175 for Cox. I'm now turned into collections for even though no previous bill has been sent. I call give my account # on bill to first lady. She says, "Oh yes Maam, I see here where you cancelled it in March but they did cancel service till June. I'll transfer you to billing so they can clear this up."

I've had Cox for 15+ years. Three yrs ago I went with one of their promotions to bundle home phone with TV & Internet. My Qwest phone was only $12/m but the bundle saved on all three so I took it for two years. When it expired, Cox bill was raised $25/month. They also stopped sending bills & just withdrew $ from my bank. (I was on autopay) I did not agree to go paperless, but they did it anyway. A year later they started withdrawing an additional $35/m even though there was no upgrade. When I bundled I already had Cox for TV and Internet but they said I needed a box, but it was free. Okay. So I call to find out what the extra $35 is for and they tell me that I rent a box (never agreed to that), that when my promotion expired a yr ago, their computer automatically gave me another (secret) discount so my bill was $125/m.

After waiting 1 hour for this page to load I can finally write this review. I have dealt with this incompetent cable company for three because, well I have no choice as it is the only cable provider in my area. From awful, unhelpful, rude customer service, to 0.1 mb/s download speed, I can confidently stay this is the worst cable/internet provider in the United States. After many, many attempts to rectify this slow internet, I now know it is impossible because Cox refuses to do anything about it. I will try my hardest to steer anyone away from this cable company.

We were in the process of renovating a home and I called to get information on TV, telephone and internet. I was told that we could suspend our TV and internet until we moved in. Today when I received a huge bill, I called - information that I was given by sales team, incorrect, cannot suspend unless I want to lose the "bundle" discount. I feel very shady customer services. When my contract is up, I will find another supplier quickly. No one should be rewarded for shady business practices.

STEP UP IN FEE, BILL INCREASED NOT EXPLAINED upon sign up! I was passed on from one customer rep to another. Though the end result is keeping my original amount of $131 instead of $161, I just find COX sneaky, monopolizes all cities and people. I wouldn't have to call them and negotiate. COX IS A NON TRUSTWORTHY COMPANY! I hope a lot of people would use consumer affairs, cause at least you are being heard and people will know the truth. I'd like to think we could make a difference.

Cox communication has poor service. For over a year we have been fighting with Cox to provide good clean service. We have had multiple tech issues since turning on Cox Services. The tech spent 4 hours at our house when trying to hook it up. Then from that time on, the services are always dropping out and there has been no stable connection at all. It has affected my job and they don't care. I was actually referred to corporate in Virginia. The name was Kathy **, corporate executive to Cox Communication in Virginia. She has been absolutely no help at all in the situation. We has pictures of the signals as well as the signals dropping in front of the tech and he did know why but our modem is report that there is nothing wrong with our service even during outages. Being told our modem hasn't dropped out in 30 days.

Attention all Cox Communication customers that don't pay for converter box. Cox has been advertising over that past several months that if you get your cable directly from the wall and not a converter you will need to get a digital box or you won't be able to view your channels. What they don't tell you is you will lose most of the channels you've been watching for years: Discovery Channel, Lifetime, Spike, TNT, FX, USA Network, MTV, VH1, Fox Sport, ESPN2, ESPN, Fox Sports, Disney Channe,l CNN, Nickelodeon, HLN, Freeform, A&E, HGTV, TLC, AMC, Golf Channe,l truTV, Food Network, Travel Channe,l TBS, SyFy, Comedy Channel, E!, Cartoon Network, WGN, Weather Channel (they replace it with other weather related channels from local networks), Aztec America, Animal Planet, TV Land, BET, Bravo, History Channel, CNBC, msnbc...

Cox San Diego used to win award after award for their customer service. Now they are just like any other cable, arrogant, indifferent, unhelpful. You cannot ever get a real decision maker to help you all get a meaningless script read over and over why they can't help you and why they will do what they want when they want and your satisfaction isn't even a consideration. Cox also used to care about employees, but they cut loose over 650 employees and telling someone in San Diego or Orange County "you can apply for a job in Oklahoma or Baton Rouge" isn't exactly a help.

For the past three months I've had a very aggravating experience with inconsistent internet service, but yet no credits to the bill, and no solution. From numerous call ins to modem resets, to unplugging and re-plugging a modem, today I am stuck with internet that goes out numerous times of the day. Its very unfortunate a service provider would take advantage of a community which cannot obtain quality internet service from another provider. Also, I'm very displeased with the simple fact their equipment failed; however, I was billed for a technician to repair their own equipment three months. The experience when calling in is normally long wait times; however, today was a bit unusual as the automated system disconnected the call. Overall I do not recommend this service provider as they have gone downhill in the past 12 plus years.

I received a letter addressed to my deceased husband for us to renew our current services. It showed we were paying 153 (which reflected deduction I got after removing my husband's business services) and said we should call to "act on this or other optimized offers". I called and spoke to a young man who went on to tell me I needed to do something to avoid the huge increase I would receive on my next billing. Approx. 100 over what I was paying for the same service. I am a senior widow, currently recovering from surgery so unable to work so this was overwhelming for me to hear. He proceeded to go over my viewing, internet and phone requirements. After cutting out all but basic I am still going to pay 50 more a month!! UNBELIEVABLE!!

I've been with Cox numerous of years, whether it's been under my name or my other half's. Let's start by they are the monopoly in Vegas. We have other choices that are Direct and Dish no cable so it's a "we'll treat ya how we like to". As far as internet there is one other that's just as bad as Cox. I recently had do switch of service due to a breakup. Now take note this happened 8/3/16. I spoke with rep all equip fees would be waived, installation as well. Quoted 99.99 for 24 months nothing more no surprise bill. Now exactly 7 days later I receive yes a full month's bill and only have had it 7 days to the date. Lo and behold I open the bill it's $132 and change. Now granted $32 isn't a lot really but it's enough to raise an issue and not mention not even a week in. I phone, I got transferred a few times and placed on hold, and at one point hung up on.

Worst cable company I have ever dealt with. 3 days no Internet or cable TV. They have no idea what happen nor solutions. But I am sure they will raise our rates next month. Horrible customer service and extremely slow response time. Going back to DirecTV. Told me that several people in the area was out and no one was going to work on it until Monday (phone call was on Friday morning). Customer service’s solution was for me to schedule somebody next week to look at before others complained. Wow, thanks for the help.

Cancelled tv & phone, kept internet. Cox tells me that I'm no longer entitled to the bundle discount of $55 and I get that but then they tacked on $40 to my bill for 8 days of internet usage besides the amount I would pay next month for service!!! And then proceeded to tell me that a promotion they have for same service of course doesn't apply to me because I've been a customer for 22 years!!! After viewing my bill online, in store & hearing it over phone I was given 3 different amounts!!! And even rep couldn't explain all the different amounts he had to get off phone with me & go speak to someone!!! Frustrated and treated badly in store & on phone!!! Extremely condescending employees!!!

Today I made a phone call to Cox regarding what they call a "step-up fee". Let me first give you a background. I have been with Cox for at minimum 8 years. Between the fraternity house I lived in college and between my girlfriend's house I spent most my time at for 2 years. Between living with my fraternity brother for 2 years. And Lastly living on my own for 2 years.

Cox is very bad business! Took them 2 months to hook up internet when we first moved in apartment. Last month we did autopay so don't worry about late fees. This month it happened again! Charge me late fees and past due. I got my internet back on few mins ago. I was very firm with Cox. I will find a new internet service. If I could give Cox minus stars, I would! Poor service. Like a lemon off the lot!

I was a long term customer with Cox 15 years. The 1st 5 years were pretty good and it's been a downhill slide ever since. This company has gone to complete crap. Customer service is deplorable, their cable service is second rate, and they operate in a manner as if THEY ARE THE CUSTOMER. Buyer beware if you do business with this company. They will wind up screwing you over somehow. I've been with another service provider with a yr. now and am much more happy with their service. I would give them negative stars if I could!

Went to renew my Cox service after the initial contract expired. The old contract was for services at $116.00/ month. I go into my Cox account and see an ad that says "your contract is expiring; click here to see offers for continuing your service," and then click on the offer for the same services I've always had for "$109.00/ month." I knew the price would go up, but as I click through the process, the final bottom line for the package I was signing up for, after all taxes, charges, and fees, was $142.00/ month. I hit the "buy/confirm" button and then go back to my account to pay my bill. The bill is for $166.00.

He install cable wires in each room properly.

For many years I had Time Warner Cable, but recently moved and forced to pick AT&T or Cox. I decided to go with Cox, what a horrible mistake. I didn't realize how dishonest this company is and you can't even talk with a manager there to fix it. I called and arranged to install internet & cable package for $89.99 a month; install occurred this last Wednesday. Today, 4 days later I had to call in to get my account number to create an account online to see my bill. The information salesperson logged for me was almost all incorrect and had to be fixed.

YEP! YEP! A MINUS 5 stars! Recommendations: 3 Hell NOs followed with another 3 Hell NOs... I spoke with Danielle **, who couldn't explain to me why Cox would not honor the promotional that was sent to me. She and another clueless representative informed me that the promotional was sent in error and had no control of what was sent/mailed where.

For months I have tried to lower my bill but next bill is higher. I call and call just to get lied to. They tell me my bill will go down but when I call again to say they told me different. They continually lie to me. They need to be stopped. Good Morning America said on the news that cable companies are instructed to raise your bill when you call to reduce it. Cox Cable is doing that and getting away with it. Please stop them.

So, someone opened an account with Cox (2 accounts actually) in October 2014. I contacted Cox Communications and provided all the ridiculous stuff to prove it wasn't me and I didn't live in that area. I received notification the issue was resolved and the account was removed. As of today 7/21/2016 I have a collections account for Cox Communications for this exact account. They never removed it and are trying to have me pay for which is of course messing with my credit. This company didn't notate the account that it was fraudulent and let it continue. The "fraud" department is separate from Cox and the notes may be there but I can't get in touch with anyone there.

I have a bundle package (TV, phone, Internet) with Cox Cable. For the last two years I have had a lot of problems with their services including slow and frequently interrupted internet service and irregular TV Cable signal. When you call their number to report an issue they keep you on hold for a long time to provide a response. It is Tuesday 19 July 2016 that I am writing this review and I haven't had any service (phone, TV, Internet) since Friday 15 July at 3:00 pm. I have made 3 calls so far and each time I have been on hold more than 30 minutes without any resolution. They promised to send a technician Monday 18 July, they then postponed it to July 19 between 8-10 am. I didn't go to work today and stayed home for their technician to show up. It is 11:45 and nobody has shown up yet. Unfortunately, there is no other cable TV provider in our area and because of this monopoly Cox is able to survive in spite of their very poor service.

I can't believe how fast, friendly and efficient the field technicians are working for this company. Any time I've had any issues, the folks on the phone are great, and the problem or issue is always resolved within 24 hours. They take great care and know what they're doing. I'm very satisfied, to the point of surprised.

The service leaves a lot to be desired especially for cable television as well as phone and internet. We were with DirecTV and we were satisfied customers but when we moved we ordered internet through Cox in our new home and we were persuaded by a Cox sales rep to convert to the Cox "bundle package". BIG MISTAKE!!! First of all terrible service, outdated cable boxes and remotes, and when there are technical issues going on in the area and one thing goes out, it all goes out... No phone, no internet, no TV. During an emergency it's the worst. But the worst part about Cox is that they don't keep their word. They offered us a $200 gift card to switch to them and they did not deliver. Almost 2 years went by and still no gift card. We began the service in February of 2015.

For the last 5 years, I have had AT&T U-verse and had a great experience. I recently moved and U-verse was not available, so I had to go with Cox. I opted for internet only and getting the service to work was a nightmare. I chose the self-install option and provided my own equipment. The order was placed on a Monday, and the information we received regarding set-up was not very clear or user-friendly. On Wednesday, our equipment arrived and when plugged in nothing worked. I contacted customer service, and they said they needed to register our device. After that, it still didn't work. I contacted customer service again and they said the external activation was never completed with our order, so a tech would need to come out on Thursday between 5 and 7 p.m.

When signing up for cable and internet, the pleasant gentleman informed me that if I agreed to a 2 year "contract", my price would not go up. I agreed. After 1 year, my cable goes up $20. I called Cox, and they informed me that I was misinformed. They raise the price after a year, because the promotional price is no longer in effect, and I can get used to paying more. What??? Used to paying more??? I have now heard it all. I talked to 3 people yesterday, and am awaiting a call from someone "higher up". I'm sure it will be a looong wait. Lol. It seems like you can run a company any way you want today!

Cox has been my internet provider for 30 years and tonight my internet stopped working so I looked for the bill and saw that it was not due yet so I called and they said "you need to pay your bill." I said "but it isn't due yet" and they said "okay we'll give you another week." I cannot believe they would just shut off my service for no reason and with no notice. I have two separate accounts, one personal and one business and they shut them both off. I called my employer as they prepay in advance and the SPOC HELP DESK folks called Cox and conferenced me in and they said were not able to help us. This is unacceptable!

Cox is the worse cable company. Cox don't train their customer services representative. They mess up your account and you have to spend several hours correct their mistakes. I don't know where they hire these people. Cox continue to increase their services but yet have no training to fix problems. I think honestly they mess up your account so that they can charge more. The product itself is very good. It just the customer service if you have a problem. The totally lack knowledge and understanding with how to treat customers and fix the problem you call in for without messing the problem up more.

I called Cox Communications to disconnect my landline. When I requested to discontinue the landline, the customer service rep asked why. I told her, "We don't use it." Instead of addressing my request, she began to ask about our internet use. When I asked how this was relevant to my desire to disconnect the landline, she stated that Cox would increase my internet fee if I dropped the landline. When I asked her why Cox wanted me to have a phone line that I don't use, she informed me that, that was not the question we were addressing. I reminded her that I was the one that called and this was my question. When I asked to speak with someone else, I was told to hang up and call back. The rep hung up on me. I called back and received a gentleman who was efficient and disconnected my line in less than 2 minutes without my total amount increasing.

If I could give negative stars, I would! Worst customer service ever. I have a 90 year old mom who is moving to a facility and all we wanted to do was keep her old phone number (Cox to Cox). Apparently this is like asking for the blood of your first born... So many calls, so many ticket numbers, so many apologies and no action. I know this is an easy thing to do as I have done it myself several times. Cox customer service is nonexistent! After 3 attempts at keep my mom's same number, I am told that although it is the same company, the same rate plan, same area code (10 minutes from previous address) it is not in the rate area and I am unable to keep the current number. They should be run out of town.

I have been a DirecTV customer for a long time and just moved to New Orleans. I decided to order local cable TV and it was the biggest mistake I have made about cable access. The technicians that are sent out arrive two or more hours late and they don't have the common courtesy to call, they arrive with no previous planning and completely unprepared to conduct business, they attempt to troubleshoot broken boxes from the previous 6 attempts, and they either can't read or don't read. One technician even showed up and told me it was too hot for him to work and that we would have to call and set up another appointment.

We have been with cable services in the Las Vegas, NV area with Prime Cable since 1994. Cox Cable purchased Prime and of course Cox assumed all of their customers, us. From paying our bill on time and a loyal consumer, recently like before Superbowl 50 on CBS, Cox held out until a few days before the Superbowl and all of sudden Cox closed a deal with CBS, reportedly in that window of time, over 45,000 Cox customers jumped ship. I should've joined them, I thought loyalty would mean something! I was wrong again, like every time I call a Cox representative I get the "Thank you for being a loyal Cox customer," but I'm treated like a number and "I am sugarcoating it."

The technician was supposed to be here between 5 and 7. I was here the entire time, if someone came to the door I could not have missed it (my dogs would bark, even if he didn't ring the doorbell). I did miss a call at 6:45 because I was on the phone. When I called the number back less than 5 minutes later, it was their contracted dispatch office. They were calling to reschedule since "nobody was home" and they said that the technician told them he knocked on the door and there was no answer. My front door was OPEN, so if he really came to the door, he could have easily seen inside and known that I was home.

I've been without internet for almost a week now. These idiots have some sort of a war going on with my neighbor. At some point when they were gone from home, Cox placed their stupid cable connection box in the middle of my neighbor's RV driveway. They were asked several times to move it. The man needs to be able to move his vehicle in and out. The price they're asking for moving it is several thousand dollars which is absolutely insane. I would literally do it myself for free just to make a customer happy. Instead they choose to bicker and attack their customer who just wants to be able to use his damned secondary driveway. I will cancel my account with them if they don't get their ** together and start putting customers first and treating them right.

So I faithfully pay my bill monthly. I only want to be able to watch TV and use the Wi-Fi in my home. I don't ask much. The cost goes up along with the price rise in all things yet the service remains the same. The disappointing part is now you can't even complain to a real person and by the time you can, you've lost your thunder for what you thought was your paid-for right. Anyways I so wish FiOS was offered in my area (Newport, RI) because I would tell Cox Cable to swallow my junk!

Beware of signing a contract with Cox. They are very nice and helpful when they are selling you a package. Their service is spotty at best. When we moved, they bungled it up two separate times, requiring me to spend several hours to straighten it all out. One year after signing up, they raised my monthly bill by over $30.00. They claimed they explained that my bundle discount would expire after 12 months. They never said a word about it. I have all their emails from that period and there is no mention of it. They claimed they also told me over the phone, but I would never have agreed to it. They said they could produce the phone conversation, but they now cannot. I am supposed to take their word for it.

The new digital box has been a problem from the beginning. I had a Panasonic 32-inch tv that the picture after connecting the box was scrambled when tv was first turn on then the picture showed up. Now the TV no longer works. I had no problems with my tv until the digital box was connected. I have a 19-inch in my kitchen and now when the tv is turned on the screen is blank but if you turn the channel the picture appear. I am concerned the digital box required to have cable have broken the tv and another one is starting to have issues. I now need to buy another tv but concerned that putting a new tv connected to the digital box may cause me another problem. Anyone else had tv problems after connecting the new digital box?

Cox installed my neighbor's new cable several years ago and did not bury it. The neighbor refuses to let Cox in his yard so it has been hanging along the top of my fence where Cox installer left it. When I called Cox to tell them they need to remove it from my fence they said I am not a customer and the guy whose cable it is would have to call. Well Cox better get it off cause they did not and do not have my permission to hang on my fence which is between the houses. This line needs to be buried or I will have no other choice than to take legal action. They have the right to bury on property line not hang on my property...

What lousy customer service. Back in January I called Cox to get a bundle at my office. I wanted cable, internet, and phone service. A couple of guys came out and looked at my suite and said they could not hook anything up because they couldn't find a cox cable coming from the buildings phone room to my suite. So, after a call to my property management, who confirmed the line was present, Cox came back out and told me the same story, they could not connect. This scenario was repeated 5 or 6 times, with NO service being connected. In the midst of all of this, I found out that century link provided service to the building I am in and they came out and started service with my internet and phone. I called Cox and informed them that I only needed cable.

When signing up for a new Cox account the bundle is highly recommended. There are many things that are not explained when signing up. For example, if you bundle you will get a year of free HBO. It is not explained that after that first year you will automatically be charged an additional $15.00 a month. If you request to have it removed the entire promotional package is cancelled and then the contract has been broken. This could cost hundreds of dollars! I question the integrity of a company who needs to trick customers into paying for things they don't want.

AVOID THIS COMPANY!!! Now here is why: They charge a lot of money for Internet + TV + Phone. It was more than 120 USD per month for a small package with the basics on each of them. I used the phone to call internationally once or twice a week. I called to see if I could pay less since we recently moved and the package was too expensive so I was ready to drop the TV or the phone. The Rep told me: "Keep all your services. Cox will give you a discount of 20 USD on your bundle". Well... "ok, thank you Cox". She removed the "international" option on my phone line. I ended up with a bill of more than 460 USD!!! I'm in the process with them to have it refunded but they claim it's not their responsibility. I won't let go, but save yourself some time, and go for another provider while you still can.

I've had Cox for a little less than a year. On a number of occasions all for the mostly the same reason and that would be my internet connectivity, lo and behold without even letting me know or fully making effort in looking over thoroughly in my account, after almost a year I have been without a battery that obviously supposed to be in my modem box.

We put up with a bad picture & a faulty service cable for years, until I got Cox internet. When the internet would not work, they finally changed the cable. The service tech told me he would not bury the cable unless I signed up for Cox phone. I reported him, and he was fired. A crew came out and tied into the cabling I installed, and we have had not one problem with the cabling since! I removed all the splices from attics, walls, crawl spaces, etc, and put them all in one central location where the service cable enters the home.

Do yourself a favor: don't become a Cox customer. This company cheats its customers. Horribly. I got the bundle service of phone, internet and tv. They tell me over the phone that the price will be protected at the price they quoted me. Great! So, one year later when I get a bill that is $15 higher per month, I call to figure out what is going on. Oh, well, it turns out "price protection" is not accurate at all! Of course, I got different answers about this from different people at Cox, depending on who I talked to about it. The price you're "protected" at supposedly refers to surcharges that get raised periodically (read: whenever Cox feels like raising them). And the reason my bill got raised is because I had some "discount" at the beginning that went away after the first year. Hmmm, nobody told me anything about a discount I was getting at the beginning. Just like nobody told me "price protection" isn't what it sounds like.

I recently applied for a cable and internet connection from this company and they scheduled to connect on a timely manner but they didn't show up the scheduled time 3 times in a row without any notifications either by phone or email. And to tell you I've waited this for almost 2 months now if I could just give zero or negative ratings I would do it. This internet provider sucks! Hope Bright House and Comcast would provide lines in this area.

My experience as a customer for only one month has been hell already! I was told my bundle package would be $84.00 monthly... Instead MY bill says $397.00. My internet buffers and didn't work the first day I got it. My cable wasn't right. I was very misled on the package and deal. I had to call Cox 4 or 5 different times just to be told that my bill would still be $130 monthly. A total rip off. I feel like the biggest fool choosing this pathetic company! I didn't feel like they gave a ** at all about me sitting on the phone for 3 hours while an associate took his lunch. I didn't receive a call back or an email as promised by a manager stating that the bill had been adjusted but still higher than the amount. Therefore I will be looking for another company to service my home. Thanks for the ** experience cox.

Allowed an unauthorized person to make changes to my account. So basically this person walks into a Cox location, tells the associate behind the desk all of my account information. They find my account. They ask him how can they help. He tells them that he wants to add a contour box and a mini box to my account and without even asking any questions, Cox was really quick to hook him up. But then the minute that he requests that the sports package be removed from my account, meaning that Cox would be losing money by removing the sports package right... well now all of a sudden they decide to ask him to verify the account password and to show his I.D.

I moved from my previous home and cancelled my service with Cox on April 25. They said they would send me the last bill. I got the last bill about 3 days later in my new place for the last 3 weeks of service. On May 23, I received a letter saying that I was going to be reported to the credit bureaus and that my account was going to go to collections.

$30 showed up on my account as "Returned Check" in May. I have automatic bill payment with them. I called Cox and they said that the Apr 23 payment was returned, but could not give me any more information - that I needed to talk to my financial institution. They should know what the issue was if they charged me $30. So, I did contact my financial institution and what had happened is that on Apr 23, the charge was declined because of the expiration of my debit card. I must have gotten an email and corrected it, because the charge went through on Apr 25.

I purchased services on May 13th. Installation was done May 16th. I wanted to downgrade and have just cable and internet... I have called to no avail. I was told I could not downgrade monitoring (which I was tricked into getting). Then I was told if I removed that service, I would have to pay $585.00 and my bill would go up at least $67.00. Their terms and conditions state I have 30 days to cancel. Whenever I talk to someone I am told something different each time. I need help settling this issue. Thank you.

For the second year in a row, coming back from having my Cox services put on seasonal hold, I've had NOTHING but problems with pricing. Even though I started a month in advance to get their supposed "best" rate and thought I had received it, I now learn that, ONCE AGAIN, the rate I was quoted was NOT inclusive of all taxes. That's even though I was quite clear (I speak for a living, so there's no possibility I wasn't understood by the Cox rep on the phone) in asking if the $134.62 was the "out the door" monthly price, inclusive of all taxes, government fees, etc. I asked TWICE. I was told TWICE that was the case.

I have been a Cox customer for slightly over a year and it has been one issue after another. I originally signed up for Cox internet which is fine. I decided I wanted TV and added the Essentials package to my bundle. However, I found the channel selection inadequate and wanted to upgrade my TV channel selection. At the time, Dish Network was running a very persuasive sale. I contacted Cox and told them I wanted to cancel my Essentials TV package because I intended to switch to Dish. They made a very persuasive counter-offer. They promised to provide the same service Dish would have - that is roughly the same channel count and a free DVR similar to Dish's for slightly more money, about $15 a month more.

After reading the reviews, I can identify with every one of them and the ones who have not yet complained. I have been with Cox for one year now and over and over I have called about the so call 2-year agreement that I have with them. My service has went up and up and up. When I got service with Cox I was quoted that I would be in the price range of $125.00. They said that I would receive the package deal with TV service that included BET and VH1. It would come with Premium channels HBO, Showtime, Cinemax, and Stars plus Internet and Phone which included a 200 dollar gift card.

I recently called Cox Cable about the bundle they were offering with the $200.00 gift card. So I set it up, talked to the 1-800 rep for cox, I asked him the pertinent questions "are you going to run a check and do I need to put down a payment?" etc... "No sir. You're good to go." He gave me an order number and a date for the services to be hooked up which was May 6th at 10 am.

Rude customer service. Did not stand behind the service and price which was promised! High cancellation fees. They do not compete with other cable service by locking you in a contract you never know about. Watch out. They are one of the biggest crooks in the country with a license to rip off their own customers!

I am a Cox customer for almost 2 years at my current address. I was also a customer for 5 years at a previous address. I have had issues with Cox internet and tv for the whole time at this new address. I have put in many service calls to have the issue resolved. About 7 months ago my neighbors had Cox installed and were having issues. They put in a service call and the tech that came out went above and beyond to help them by doing a main line test. He told them that the signal from the main line was bad. I heard him say it personally. So he then told them that a line technician would be out in about 2 weeks to repair it. And because that main line is my main line I was happy. Finally my issues would be resolved. So I waited a month and nothing. Then I called Cox to ask what the status on the line tech was.

I haven't had a phone for three days. I've missed calls from my Dr. I had a person out here for three hours yesterday and he said they would be here today to set up my phone. They haven't been. This a ** company. Don't get Cox.

So here is the latest ripoff by COX. They went all digital about a month ago and told their customers they need a MINI BOX if they do not have any other Cox box. The mini box would be free for the first year and $2.99 a month after that. So I ordered my MINI BOX, received it in the mail and hooked it up per their instruction. It worked well, but to my surprise, on my next bill I was charged $20 to hook up the MINI BOX to their system. Nowhere do they state that there is going to be this fee if you get a mini box. Are there any attorneys out there that believe this would be a good class action lawsuit? $20 times millions of customers sure would add up.

My Cox business phone would cut out on us at least once per week while we were talking to customers. Complained about it LOTS of times. Finally, we cancelled. Cox initially said there wouldn't be a cancellation fee. After we switched to AT&T (and are very happy I must add), Cox decides to charge us a $1,000 cancellation fee!

I had order service to be installed on a Tuesday. When I got the confirmation email they had the wrong address. I called back to get it corrected and now I have to wait until the following week for them to come and do the install. I don't understand how why moving 5 house down requires a entire week to go by to install, even know they screwed up. The only thing they said they could do is put me on a escalated ticket which means they can come earlier if they have time, but I have to be on call for them to show up. So basically I have to drop everything so I can cater to Cox for their screw up. Worst Customer service ever.

When I signed up online I saw that the person who signed us up "Added" to our account things DID NOT want. We went to the store to have things taken care of; they would not do it, said they can't if it was done online. We ordered self-install, which we did but it did not work. The sent out a tech who found problems at the pole, not in our home but they billed us for it anyway. We called, they said they can't correct it until we get our bill then we would have to take it to the store to have it removed; we did. At the store the Manager agitated the situation and double billed the charge to our account versus crediting us after some time. We still are now trying to get this bill taken care of; they won't.

When I signed up for Cox Homelife, I specifically asked for the most affordable package. I was told that included one indoor camera. I now find 3 "One time" monthly charge for this camera. I called Cox and they said it was an "add on" and was listed on the contract, but the contract was many pages and their representative assured me I was getting the minimum payment package. Since I am now paying the second of 3 "one time" monthly payments, I asked if I could return the camera to avoid the third payment, but they said the contract is the contract. Bottom line - can't trust Cox and their representatives. You have to take the time and scrutinize the contract before signing, you can't take their representative's word for it. At least, this has been my personal experience.

Service was poor for 2 years, numerous techs came out, change of my DVR w/ all my recorded shows and still had to continuously reboot cable and Internet. Price is too high, especially for bad service. Customer service didn't want to credit me appropriately. Cox sucks!

I could go on and on about the incredibly poor and unprofessional service me and my girlfriend have endured since we first decided to be their customer. One story I will share is my girlfriend and I went up to the Solutions Store here after being promised from tech support that some service we wanted we could get for a good price good internet and TV (Contour) for $80 a month. Got in the store and the guy called both my girlfriend and I liars and that it would be $180 for that service. Needless to say, we did not sign up for that service and if AT&T was an option we would drop Cox and their unprofessional, greedy, service. DO NOT GET SUCKED IN. THEY WILL CON YOU AND YOU WILL BE DISAPPOINTED. If they would let me I would give 0 stars but 1 is as low as you can go.

I spent some time reviewing the service agreement and phoned Cox this morning to reduce all my services to the bare minimum. Today they were able to take off the HBO and also reduce the monthly rate, was able to keep all my services. I would advise anyone signing up to know what this agreement says as they used my ignorance of the price lock service agreement against me.

Left Cox 2 years ago because of bad service - they have a great offer last Dec so I said to myself give them another try and that was a huge mistake. Prior to signing up I asked the salesperson to provide me in writing what its being offered to me and he did. Provide me the rate and $200 gift certificate in 3 months. After 4 months I received the certificate and it's for $100. I called and was transferred manager. He said it's not his fault because the offer ID that was given to me by the salesperson is wrong. To get me off the phone he said that he will apply the $100 credit. On 4/25 I called and there is no credit posted on my account and the supervisor that I spoke to this time (no friendliness on his voice at all) said he will email the supervisor that I spoke to a week ago but he cannot guarantee. BTW this is the exact same issue I have with their home life security. This time $200 gift certificate the salesperson told me that I will get is I am not getting anymore!

Worst Internet and cable company ever. Stay away from them. Over the past couple years I have had nothing but trouble with their Internet and cable.

So in my area Cox is the only service provider. If I had the time and you had the patience I would tell you all of the horror stories about having an endless amount of incompetent technicians trample through my house, break furniture they moved, drilled holes and run wires everywhere only to get service that works on a very rare occasion. I've complained so much and reset the system so many times I lost count.

After seeing the commercials for hassle free set-up, I decided to order internet from them. At first, I was going to order cable and internet but apparently the package I wanted wasn't available in my area. As frustrating as that was I still went with internet since I usually watch netflix anyways. After placing my order I received an email notification stating that my order was processed and it was available to be picked up. I thought it was strange because I thought someone would be bringing it to my house, but seeing as how they charged $100 for someone to set it up vs $20 for myself to set it up, I then thought okay. Maybe I have to pick it up because I chose to self install. I soon received another email stating that it was being prepared to ship. *Say what?* So, I got on my phone and talked to a rep with an outrageous name who said that there was "an error with their system" and that's the reason I received conflicting emails.

Let me go on record and say I literally despise Cox Cable!!! I hated their service 5 years ago and I hate it still to this very day!!! I'm forced to have them as a provider because of where I live and just for that I cannot WAIT to move. My internet bill is 80 dollars...EIGHTY DOLLARS. I only use it to stream Netflix and Hulu on ONE DEVICE and every time I use it I'm disconnected, or it buffers, or I have to reboot my modem, and it's supposed to be the highest speed!!!

I recently canceled service with Cox after being a customer for 5 years because of price increases in my bill. During the conversation with the representative about canceling my service we reviewed what equipment needed to be returned. She told me that it was unnecessary to return the modem because I had purchased it back in 2010. To be honest I didn't remember purchasing it and was planning on returning it along with the rest of their equipment. I was told I should keep it in case I change my mind and wanted to switch back to Cox. I turned in all the equipment (except the modem) and payed off the balance on the account at the local Cox Solutions store.

Have had Cox for many years; too many. I pay $215 monthly for 2 hi-def boxes & internet. Cox is the most costly utility I have on average & are certainly the most unpopular utility in Oklahoma because of the television side of Cox. Also agree, very difficult to deal with from a customer service standpoint due to their size vs the local gas or electric company which we probably tend to compare it to. The Cox customer service reps have a terrible job. The real problem is not the customer service nor the service techs I assure you. They have always been nice but agree very limited on their effectiveness but they seem to try.

I cannot even begin to describe the level of frustration that I have. You know those reviews from people who can't spell, can't articulate what really happened, and you just know it's on their end because they screwed up? I'm going to do everything in my power to show that I'm not one of those people and that Cox seriously doesn't know how to do business (or math).

The entire company is a glass pyramid of lies and deceit. False advertisement is very important for them. I just found out that I have been paying rental fees on the internet modem I bought outright from them. They thought I wouldn't notice because it was only a small deviation from what I was expecting. I had heard from many neighbors that they frequently have $2-10 dollar variances from what their bill was expected to be. Also, they maintain a monopoly on providing internet and tv to any one location in the Las Vegas valley, so that any other company can only provide one or the other but not both. We should all boycott until they get honest.

All large corporations have their pros and cons. I've been with Cox for a long time now, and overall I've been satisfied with their service, and thankful I don't live in an area of town that has Comcast instead. Their pricing isn't competitive because, well, there's no competition. I can't get comparable reliable high-speed Internet from any other ISP, and Cox knows that. That's part of the balance of a large private company with no real threats.

We had AT&T DSL and today a Cox guy was suppose to install Cox internet. We wanted to see about lowering our bill because AT&T doesn't have "Unlimited" internet usage and Cox does. The Cox guy showed up at 10am and by 7:30pm he was leaving and we STILL DIDN'T HAVE INTERNET. He kept saying over and over that he has been there all day trying to get internet hooked up but he couldn't so he would be back monday morning or he would have someone else come. He said that a cable needs to be ran outside. But he didn't have that cable on his truck.

Cox Communications recently went all digital, which means more money. And, ever since, we have had nothing but problems. When we watch television in the evening the picture is constantly breaking up and freezing and many times it just shuts off completely. When I call them, they do not have any answers as to why I am having problems. I would not recommend Cox to anyone.

I originally signed up for TV, internet and phone for a promotion rate of $152 per month. It was fast internet and all the movie channels… the big TV package. A couple months into it, I realized we were not watching much TV. So I wanted to see if I could lower my bill by removing some of the TV services. After talking to their representative, we agreed to remove the TV extras (HBO, Cinemax, etc.). By doing this, I was promised a rate of $110 per month plus a credit to my account. The representative advised me not to pay my bill, that they would apply the credit and issue me a new bill. He also assured me that I was still eligible for the Visa gift card.

Cox Cable has been our TV Service provider for years. They recently transitioned their "analog" TV service to Digital. With this transition, they require that new boxes be installed in all TVs. They did not notify us or install these necessary boxes before the transition. Because of this, we were without TV service for over 4 weeks.

Just got my mini-boxes. These are another way to wrest more money out of customers. They didn't have to do this, they can say "it's to improve quality", but it really is to enable them to disconnect customers without sending tech guys out to do so. I've put up with their lousy service for 22 years (only choice here) and when I called for their "loyalty discount" I got $10 off per month. Wonderful. And now I'll get charged $9 per month for the useless boxes we need to get expanded basic cable. This is why monopolies are bad. No one I know likes them.

I hate Cox and only stay with them because of Animal Planet, History Channel and Turner Classic Movies. All of my Samsung TVs are digital, and I get 33 digital channels, duplicates of local analog channels. But when Cox went "all digital" Cox scrambled the new digital signals so that I have to rent a "mini-box," an additional $10 per month to see the analog conversions. ** Cox! I'm going to install antennas and get the 33 digitals for free and skip the analog conversions.

Had dropped phone service prior to renegotiating lower rate for internet. Then when bill came in, it was a different rate. Got told that I had to have another service (bundle) that I neither want nor need in order to get the lower rate. And telling me that I now have to pay rental on a now obsolete modem since I no longer have the phone and that I had supposedly had the phone service when I had the internet installed. Wrong!!! No such a thing. First they tried to tell me that the higher than agreed to rate was because of a rate hike that nothing was said about 3 weeks ago, then it was because of the useless telephone. The reps kept repeating themselves as if I were a lack witted moron, trying to convince me of things know are not true. Well I have got something for Cox contract breakers. I can use internet on my phone cheaper than Cox. Keep on Cox... You are B Sing yourself right out.

Horrible service. We were moving from one house to another and our service was on at the new place but we were supposed to have someone come out to make sure it was all set up on Friday between 3-5 p.m. At 4:15 I called to make sure someone was coming out and the guy I talk to said it was set up for the 31st which is the next week so I told him it better not be turned off before then if it's not in our name yet and he told me it wouldn't. Everything would be fine.

The only internet and cable company available in my city is Cox. IT IS HORRIBLE. I pay $54.99 for 50mbps and when we check it online it says we are only receiving 10mbps. It is a monopoly in a college town where most students only need internet and would gladly pay $54.99 for no cable and watch Netflix, versus $125 for a basic cable package. Cox customer service is horrendous. The workers sound extremely uneducated and blame everything on the customer. STOP TAKING ADVANTAGE OF POOR COLLEGE STUDENTS!!!

Despite an update credit card provided a week and a half prior to the automated billing I got a notice day before due that my credit card wasn't working. I checked online and it had the current updated card but COX was still billing the old card. When I called them (usual minimum of 1/2 hour for customer service) they explained "it doesn't always work"..."go in and make another one time payment". So now this billing cycle they added $30 for "returned payment". Fortunately I have the entire documented digitally and on paper print out so if they don't correct and try to bill me that extra I will stop payment (forever) and then let's see what the courts decide. Meanwhile I plan to return to AT&T now that Internet speeds are up in my neighborhood that allow streaming. This by the way is only the latest of "false charges" that have appeared on my monthly billing which has NEVER been what was originally promised via their ad.

It sucks having Cox cable. They never have anything good on, on demand has the same stuff - never anything new. You guy never upgrade on demand and makes me wanna go to Comcast cable, plus it's more affordable than Cox cable. And shows on demand are crappy too. Cox doesn't know people either you guys don't care about Americans too, am very offended.

Every time I speak to Cox customer service it makes my blood boil because their reps are so rude and obnoxious. I had a rep today speak to me so rudely. I really should have asked to speak to her manager. They need to do a better job at training their reps because the customer service is horrible. Sometimes I get nice reps but it's rare.

If I could give a ZERO I would. Lousy service, continuous interruptions. Service level now increased three times ALONG WITH THE COST AND IT'S USELESS.

The internet connection has been awful to where it interrupts our shows on Netflix and we either have to keep resetting it or just stop watching completely. The internet would also boot us out when we are using it and it is so inconvenient especially when we are doing something for work or school. I called Cox and I was going to cancel my service because I am paying 130 something dollars a month and we do not even get a lot of channels like espn, mtv or family, channels that my friends have and they are not paying as much as me. Instead they said they were going to lower my price to about 100 dollars monthly.

I have Cox for tv and internet. I pay $110 renting my modem for 150 speed. I have no buffering issues at all even when I am on my mac, my wife on her iphone and my son on his ipad at the same time. I pay 58 for tv total 168. I love how I can watch all the channels on my mac and iphone. I also have Directv for tv. I live in Arizona and need to watch the Seahawks as DT has NFL package. Plus my wife is Vietnamese and DT has the Vietnamese channels. Cox does not have NFL package or Vietnamese channels.

I was told I will pay a termination fee because I knew I had a 2 year contract. I was verbally told at the time of installation & I sign stating this, none of this is true. My major complaint about this experience centers when arranged my service on March 3, 2015 which was installed on March 20. When I received my first bill dated Apr 3, 2015 I noted I was charged for long distance calls made in the state of VA; one call was $11. I called Cox to see if this was an error. I was told I didn't get the premium package & I should have read the fine print.

Worst service I've ever experienced. First of all, my internet would go in and out all the time. Over Christmas break it was out for almost 3 weeks but my cable still worked. I was hardly in town for that month and was still paying for the "high speed" internet. I move and they tell me they only do certain areas and mine wasn't one of them. So I have to switch providers. After talking to a real representative she told me all I had left to do was pay the last month's service fee and everything would be taken care of. It's been nearly two months and I received a phone call this morning saying I owed them $500+ for equipment charges that I was NEVER informed about.

Today March 8th 2016 I called Cox to cancel our service after general continuing price hikes. We have been customers with them since 2013. Just been told that terminating service will cost us $1,100 because we entered a verbal? contract with them. I wouldn't recommend this service provider to anyone.

I ended Cox service on 1/8/16 by phone and online and DirecTV also told me that notified Cox also. I paid the last bill for Cox on 1/16/16. Since then I have received two bills, one in Feb and today another one. But this time for $181.25 again demanding payment for service not received. In Feb the rep I finally was able to reach told me that yes, she saw that I had cancelled service in Jan and that it would be taken care of. Then the bill today, I went through the drawn out "on hold" twice, first with a rep named Brian and last with one named Michael ** who told me he did not know how I could contact the main office and that he could get his supervisor but it "might" take a while! To make it even worse, this Michael said the account was not cancelled! Harassment like this is not and will not ever be acceptable. The incompetence of Cox and their employees is horrible and how I will probably need to hire an attorney.

I pay for 2 houses. One with TV and Internet (slowest speed) and the other for Premiere Internet only. I'm paying over $260 a month and have been a customer for 22 years. The one internet issue has been ongoing for years. Once they admitted they upgraded my neighborhood but failed to upgrade my box at the pole. For 3 years they had me buy new modems, a router, new cables, etc. It was their fault. Since they upgraded it, that box has had repeated issues, and one out of 5 supervisor techs said "There's probably some corrosion at a tap. If this happens again, make them replace the whole thing".

I am a long-time Cox Cable subscriber. They provide phone, t.v., and Internet services for my household. I have grown to loathe Cox Cable. I learned today that I had been illegitimately and unilaterally entered into a 2-year "contract" with Cox Cable and that if I wanted to cancel any or all services that I would be required to pay a termination fee. WHAT?!?!? I spoke to a "supervisor" and explained that there is no such contract between them and myself as I have not authorized or agreed to one. She insisted that the contract was a valid verbal agreement made several months ago when I called to increase internet speeds; per my salesman Ford anyway. I assured her that I did not agree to a 2-year pay-to-quit contract at any time during that phone call. When I asked for recorded evidence to the contrary none existed, of course. Their recordings are for internal purposes only.

Been having poor quality connection for over 5 years. Depending on the knowledge of the tech support person on the phone they would say something like 'the signal looks good at my end', or 'not seeing any issues in the log'. But I was able to pull up the modem log and see critical errors. Technician visiting on site would do some basic testing and declare 'no issues'. After walking them thru the problems step-by-step they would assign a maintenance engineer, but he would leave without resolving the issue. I have another maintenance ticket open with them (for the 4th time). Hopefully they will do something about it this time. If I had an option I would have switched to a different service provider long ago. I hear the same issue from many of the residential customers. Not sure how they are still in business.

We have been a Cox customer for 31 years and when we received our last bill it had gone up $12 for no reason. Our anniversary date with them is next month. I am sure the increase will be astronomical. When my husband called customer service they said that everyone's bill had gone up this month and there was nothing they could do for us. They also told him next month the bill will be well over $225. He asked if removing our home phone would bring it down and was told that would cost even more since it would no longer be a bundle package. After 31 years of our loyalty we will be changing cable companies due to Cox's LACK OF LOYALTY in return!!

I received a phone call from a lady who offered me a promotion to install a landline and that would drop my bill down. I didn't really care for a landline but since it was reducing my bill I agreed. I was very happy that I would have to pay less. In a few days I called them because my Internet was terrible and they told that it is bad because I lowered the speed and that it was my request. Fortunately both of those dialogs were recorded on my phone that I was using that time for some other reasons.

I have been a Cox customer for at least four years now. I moved across the state and I made the mistake of carrying over my Cox service when I moved. To make a long story short, I have had to upgrade my internet package numerous times just to get a decent signal. I work from home for a remote tech support company and I take online classes for my Bachelors Degree. My internet signal is INCREDIBLY important to my life. My internet signal goes out repeatedly. I have to repeatedly reset my router or unplug it which causes me to lose my connection to my work servers. I have been in the middle of exams when my wifi will cut out which will make me lose my work and access to the test. I contact Cox almost twice a week for technical issues or billing issues. They basically write off my issue and credit me $20 which puts a dent into the damage they are doing.

I originally wrote a complaint on this company due to my frustration with the setup process, feeling I may have been deceived. But after several call, all matters were cleared and resolved and the tech dept was helpful. However, that's not to say Cox does not need better training in their communications with customer service and reading notes entered by the Loyalty dept.

Nonexistent. There are those who do try, but they use the monopoly to charge high prices for a crappy product. If you were in another country, you would get better. I've seen "3rd world" countries whoop us. I have no choices, that is the problem. If I had real choices, no monopolies, they'd get better. The phone can be flaky. Cut your prices in half and invest in better technology. Listen to customers.

We just winter at the COX location but PAY for 12 MONTHS. They have a vacation plan but with all of the associated fees, you are still paying full price for 12 months while getting 5 months of service. Doesn't always work. No value, we need internet to survive, and that is our only choice. We had Clearwire, but another monopoly bought them out. We are stuck. We have no other choices. The government should step in and control these thieves.

The rep on the phone is always helpful. My husband's box doesn't work the way it is supposed to. We finally just gave up after several attempts at fixing the problem. I like that we can record 6 different programs at once but we definitely pay for it! The cable runs well but we have had multiple problems with the boxes. Many companies offer promotional discounts but few if any offer discounts to long term customers. They should start offering discounts before they lose more customers.

I haven't had any problems with Cox's customer service. They have always been speedy, polite, and accurate in resolving my problem. I am generally satisfied with my cable service, although I do suffer temporary service interruptions usually lasting a few seconds. Like most people, I think my cable TV service is too expensive. I also don't like that I was forced to rent cable boxes even though I have cable capable TVs. Temporary, short term interruptions.

Tech support is very good, but sales is horrible! Prices go up, and even if they promise to freeze them, they have a loophole. If electricity or Internet goes out, we can't even use our phone to call for help. They package useless channels, and you must pay a large price even if you only watch one of those channels. Very few interruptions. There should be options for channel additions without having to purchase enormous packages with useless channel! I am considering DirecTV.

Cox is only after money. They keep raising the rates and playing games with the programming. I have someone coming next week to set up an antenna and then I am cutting the cord! They need competition. Recently lost CBS for a week because they were negotiating - then prices went up 10.00 a month. They are the best we have for internet in town, but they are a rip-off when it comes to cable. They have moved most of the good stations up so you have to buy the more expensive package. I'm done with them.

Can never fix anything, swap out boxes all the time... Lose recorded movies every time they swap out the box. Horrible, commercials, commercials, and more commercials, nothing good on. Boxes keep crashing, overpriced. Stuck in a package plan that if I cancel cable it would cost me more for a la carte. Cox has great internet, but everything else sucks. I hate the bundle pricing and if you make a change or cancel something it cost you more to remove service. This is their sneaky way to keep you locked in.

10 years ago it was great but now it's rather useless. Lies and ** is no way to run a business. At least once and usually twice a month there are loss of service issues lasting anywhere from a few minutes to several hours. As the cost has went up the available channels has went down. Unlike most major cities local programming without cable is almost nonexistent. Cable television has not had any issues other than rising cost and available channel decline. Cox here is a monopoly. There is no other choice unless you want useless dial-up.

Helpful at times. I've been a customer for over 20 years and feel I should have impeccable service and great rates. Internet is slow at times. Rates are too expensive and installation (which they say is required by their tech) is not included. I upgraded to one of their better packages. It included a better DVR converter box but I had to have them pick up the box and cancel my cable subscription because the box was not functional. I'd like better programming and affordable subscription prices. I will stick with HULU, Netflix, and Amazon Prime.

They have implemented self-service modem reset. The installation was the laziest effort I've ever seen. Bandwidth is all over the map, up and down. Frequent outages. The price continues to climb with no notice or improvement of service. Over 1.5 years, I've experience a 40% increase in rates. I provide my own cable modem. There is competition. AT&T is available. Customer retention is the most important mission for a cable provider. Use this fact to your benefit. I will negotiate a lower rate, and will switch if they don't reduce my bill to my original contract.

They are available 24/7 but I have had a problem in the past where I had over $100 worth of long distance calls from third world countries on my bill that was a pain to clear up. I asked how I can prevent that from happening again and they told me to turn off my long distance so I cancelled my phone with them all together and go through another company. I have had very little to no problems with my cable service. It's average because I pay for it and they still have commercials. If I want movie channels they charge extra! I don't remember it going out, maybe once or twice. It is dependable.

They always answer quickly and are very friendly and helpful. Picture on live TV and DVR has been pixelated a lot lately. A show I watched last night on DVR, the audio was way out of sync. It's way too expensive. I used to use an antenna but only get 2 local channels and it was a hassle to try to find my favorite programs online and most of them you have to have a cable subscription anyway to stream. It's a catch-22. I've had cable almost a year and only one outage. I really like Cox but they have become expensive. Also, if you want a better deal, you have to sign one of those stupid agreements for 2 years but you only get 1 year of lower costs. Not worth it, won't do it.

My bill was different each month without any change in service and no one was able to tell me why. I also attempted to solve issues with the customer service team as they arose, but their answer was always to send a tech out at $30+ a pop and a day off work. The service was routinely interrupted. Never any credits applied for interruptions longer than a few hours. They are vultures. Existing customers get the shaft with their rates, as they advertise new rate plans for new customers, my rates go up. It was always just ok. Internet speeds were rarely as advertised. If I could get away with having no cable, I would. My current sat provider is wonderful and they offer lots of a-la-carte options with channels, so I'm never paying for what I don't watch.

Cox has been exceptionally good with customer support. They answer the phones 24x7 for tech support issues. They routinely update their community service notices when we've had ice storms for instance. The problems I've experienced have almost all been hardware related. The fact there is ZERO competition for residential cable access is a big pain in the behind. Cox has been pretty flipping fantastic on the reliability side of things. Internet and phone service have been very, very well done. Monopolies for kind of municipal franchise is ridiculous. If there was some way to attract a competitor to service voice and data traffic over the same lines, there ought to be a compelling way to do so.

They are always courteous. If they see that there is some way you can cut cost, save money or get a better deal than what you have they will voluntarily tell you about it. If you reporting a problem, their phone advice will generally solve the problem. Uptime is about 99%. Downtime is usually not of their making. Cost is too much and climbing.

Cox is not regulated therefore they can & do raise prices on a regular basis without warning or notification, the service is fairly consistent does not go down much & the speed is adequate but the cost has more than tripled in the last ten yrs. When I questioned the service reps. about it, all I was told is that they do not have to justify their cost basis to anyone because they are a privately held company & I can always find another provider. Quality is on par with other providers but at a higher cost. Cost is way out of line. Internet monthly has gone from $19.95 to $73 in last 10 yrs. where my DirecTV has gone from $72 to $98 for tv service.

Whenever I called with an issue, they were rude, failed to help & often disconnected the call. They did not care to hear about issues or offer to resolve things that were their fault. Slow internet that kept sketching out. When it was installed, the person did not bury the cable deeply enough & the neighbor's dog would tear it up all the time. They tried to charge us each time it had to be re-buried despite it being a tech issue, not at all our fault. Overpriced for the offerings & our bill was constantly increasing even as they offered cheaper & better packages to new consumers.

If Cox calls and wants to sell you something they are as helpful as can be, but when you need them, you wait on hold forever and often are transferred back and forth. The email is awful. It is not unusual to go back a day or two and find 20 or 30 emails that suddenly show up in your mailbox. It makes me crazy and it makes it hard to keep your mailbox cleaned out. Horribly overpriced and no reward for loyalty. I am soon to retire and my Cox TV service will also have to retire because it is just too expensive.

The employees have no power to do anything. I continually call over the same issue and they can't even compensate me with a credit for my inconvenience. The problem is old equipment installed in construction that cannot handle current technology. Outdated hardware installed in homes and through city streets cannot handle current technology. Packages contain far too many channels I never watch. Why should customers pay for sports networks or Spanish channels? I watch 1/3 of the channels in my package. The channels I do watch half the time are pixilated and audio/video is distorted.

When there is a rare technical problem, COX gets on it and solves it promptly. The cable TV and Internet are generally very good. No picture quality or speed issues. The only low-note is the number of times the service resets the signal which causes my 4 routers with 4 different technologies to halt and perform a release and reset. Happens only to the Internet and as many as a dozen times a day. I've tried old and new router technologies with no effect on the problem, which is the Internet goes away for a minute or so which plays havoc with my PCs. Internet connections to blu-ray player internet apps happens less than once a week normally.

No cable, called on Sunday morning, box is in need of replacement so I set up a time on Monday between 5 and 7 pm. 8 o'clock called Cox and was told it was cancelled, no reason given. So now what day do I leave work early and hope they show up? If they can't get their equipment serviced then probably should get better equipment.

So I can't watch TV unless I agree to use this new digital mini box. Well when I installed the mini box, I realized that I cannot receive any of the channels I subscribe to, pay for on a monthly basis. Now this mini box is free which it should be. I was told that the ONLY way I can get the channels I ALREADY pay for in a plan is to purchase an additional HD box. Hmmm. Sounds like Bait and Switch and ultimate deception. I am so done with Cox. I'm going to get like my college kids and be happy with Netflix or Roku. It's sad because many stations will suffer when viewers refuse to pay these cable companies...

Description of Complaint: I have been a Cox customer (at different addresses) for years. I recently had a $4 increase in my bill. I simply disputed this with Amex. Today I see I now have an outstanding balance of almost double what I originally agreed on paying. I initiated a chat conversation and I was left with no information. (Callback in 24 hours? Contact name? Voicemail if they are not there?) Please review this issue and reach out asap. My preferred contact method is email or chat but I can take scheduled calls to remedy this. (After 2 calls and an online chat) I called back in to cancel and was offered a $20 adjustment instead of the $10 that was "only" available 10 minutes earlier. This rep I spoke with also offered me a credit to get my last statement to $52, another thing you said could not be done. I've run around for hours with you guys since starting.

I have been with Cox for over 15 yrs. I generally was satisfied with their service and their customer service. That has all changed drastically over the last year. I moved and had my service transferred, that in itself was an issue. They never scheduled the appt with a tech after I spoke to them. On the day I left work early to be there and he didn't show. I called, they apologized, and finally got someone to come an hour later (first time they accessed my acct without my pin). Then called weeks later to question some credits they were suppose to give (2nd time they accessed my acct without my pin number).

We've been stuck with COX for years! Their support is terrible and their Internet Services are up and down like a yo-yo! They NEVER admit it's their fault and ALWAYS tell me that if they send a technician out, we have to pay for it! UNACCEPTABLE.

I have been a loyal customer for 6 years. The first thing I will say is they do provide excellent and professional service. However, My bill has continued to go up every year, and I can somewhat understand that, but when they came out to adjust my service because I could no longer pay for a one of their premium packages. They stooped to an all time low, and I do mean low! I have one cable box, and I have what they call their economy package. Well my little girl, who ONLY watches Disney Channel and Nickelodeon doesn't have a box in her room. You know what they did? The cable guy went up the pole and installed a filter on the line so she couldn't watch those channels in her room without a stupid cable box, ARE YOU KIDDING ME! You people are really sick, and should be ashamed of yourselves. May God have mercy on your SOULS...

I signed up with Cox about the middle of last year. I have had trouble with them from the start. It took them 3 months and 7 trips just to get my installation completed correctly. Then I got an outrageous bill. They were billing me for the service calls. Every service call was because of their equipment or their workers screwing up. Then I started getting calls saying my bill was late, but I had never received a bill. I never signed up for paperless billing either. I called and was told that everything was correct in the system, but I have yet to receive a bill.

So Cox kept sending us this $99 offer for a year. It included phone, tv and internet. Like an idiot I did not come to this website first or I wouldn't have signed up with them. Our bills start coming in and they're $265 per month. I call them after three months due to them not going down and she informs me they didn't give us the special rate and doesn't know why but it should be $161 a month. Obviously this is a ploy they use to rip us all off I believe. Also the internet drops out constantly and they say it's my computer. Now they want me to get a new digital box which they're also going to charge to use every month. When I had ATT landline long distance was free but not with these liars.

I have been a Cox customer for 15 years and since 8 Oct. 2008 in current location. On Monday Feb. 8, 2016 I turned in our cable box that has a rental fee of 8 dollars a month for 7 years and 4 months = $704 in rental fees for the equipment only for that equipment to collect data on my viewing habits. I had disconnected it for the last 6 months and received all channels. Until I turned in cable box. The day after I turned in cable box the channels I watched most are blocked with a thing saying Cox is going all digital and I need a mini box on those channels. No one at the Cox office said a word about me needing a new mini box! This is just total disregard for the customer!!! Not to mention the customer interface sucks. I have spent $11,440 in the last 88 months on their service. Time to switch.

As usual every year, my auto payment to my card from Cox had about a 20% increase this month. I called to complain because there had been no notification. And when you let them hit your card, you don't get a detailed bill. You have to print it off their site. I've been dealing with this for years. If you call when it happens, they will magically change the price back down to about $5 over what you were paying instead of about a $30 increase. I've been doing this for years but now I notice that their "customer retention" people are getting very arrogant, especially the young lady I got this time.

Cox took my credit card info to pay for a charge I was aware of. Then without my authorization, consent or knowledge, charged my credit card for a fee that no one can give a clear explanation for. I did not receive a request, notification or even a receipt for the credit card charge. This had negative impact on my credit report, which I have requested that Cox call the bureau to request a deletion from the report. I have been promised that the matter will be resolved and I have escalated the matter daily. So far I have spent nearly 10 hours on the phone trying to resolve and have been passed around and still do not have explanations or resolution. DECEPTIVE, UNRESPONSIVE, INCOMPETENT.

I noticed out of my automatic bank withdrawals that Cox Cable was about to take out a large amount for a payment that I never agreed on. Once I called Cox and asked about it they agreed not to withdraw the large amount. Two days later I check my bank account & see that they did take out the large amount after all. I then called the billing dept. again & they only said that they can credit my acct. for the following month. That does not fix my bank account nor do they back up what I was told in the beginning of this whole ordeal. I am no longer using Cox Communications.

I called them in November 2015 and asked to have all my services disconnected as I was moving. The customer service person told me the amount of my final bill and I paid it. Now I am getting phone calls saying they are turning me over for collection because of the past due balance on my account. The first time I called to get it resolved, the rep told me, "Yes I see a call from you on Nov. 23 and that we received a payment." But the account was not closed. I informed them that it is not my fault the account was not closed. I did my part. I called and then paid the bill promptly. The next time I called, I was told there is no record of my calling in Nov. and I owe them 2 more months of service! So I am now turned over to collections.

It's a joke that Cox is crying a river over the broadcasting companies that have pulled themselves off their channels; in them Cox is claiming that broadcasting companies are demanding they pay them more money. I mean come on, COX, what did you expect? When the world finds out you're ripping people off, they too are going to want a piece of the pie! Guess you didn't like it when the greed tables were turned on you. Your company is a monopoly monster! It has been ripping off customers, for years! Your internet is deplorable and your ethics are worse! Every other commercial, I see, on waves, is cut in half, by none other than a Cox commercial! Pretty sure that your customers, whom paid for commercial airtime, don't appreciate being ripped off, either. I hope this company sinks to the ground!

Cable constantly goes out and as well with the internet. Everything just crashes, and then we call to see what's going on and get lied to and told it's an "outage". I have called the company 6 times in the last five days. I was nice every time on the phone, and explained we needed a technician to come out to look at cables, and outside lines. On Monday 2/1/2016 we had an appointment with them to come out. Technician came to driveway for about a minute and then leaves!!! I call the company back and they told me the technician would be calling back in 10-15 minutes. NO CALL BACK and no one even showed up!!! Done with this company and their awful customer service. Their company is a monopoly in our area, and it's beyond criminal. Buyer beware.

Upon disconnecting my service I was originally told I owed no money. A month later I get a call saying that I owe for a modem. I did not rent a modem. I bought one outright. They stated they did not show me EVER being charged a rental fee but says they did not have a record of me buying one then I owe them. After hours on the phone with multiple reps they stated they were sorry, they did see where I bought the modem and that I did not owe them anything.

I am unhappy to say that we have had a Cox Cable bundle for 16 years as their loyal customer. I say 'Loyal' only because these creeps have locked down my geographical area with no other choices. I believe that this is a complete monopoly against the FTC.

The service and packages Cox offer online do not have the same names as the billing information or what the sales representatives is offering. I wanted an online package but the sales rep keep calling it something else that was not listed online. I was not able to view the channels on the sales reps package. Therefore I never got what I wanted. None of the package names match to what I was currently have and the online promotions. How do can Cox expect to have customer satisfaction when you cannot communicate?

After 2 plus years of intermittent service, several service trucks, replace modem box 2x's multiple coax replacement, always being told it's my fault not theirs, told service truck would cost $60. One service tech stated problem is on outside not my equipment, finally cancelled service. I was told would get a check for $20, instead got bill for $108 for equipment (I bought modem outright tried to return it, was told "we can't help you"). Very bad customer service, poor store service. AVOID Cox at all cost. Ran into service guy at college he stunk of marijuana/ganja. When I moved away from him he asked "why?" I said you stink-badly. He replied "it's legal!" I stated "you still stink."

Currently have the bundle, which is garbage as far as I am concerned. I am taking their box back to store and make sure they I get this in writing that I returned after reading reviews on here. I am also cancelling the phone service which is a big joke. I can only use it for emergency purposes. I have 30 min. Whoever heard of that? They just jacked up my bill again due to a price increase. Customer Service sucks. They encouraged me to turn in box so I will not complain about price. I was forced to give them a star that they do not deserve.

Cox Communications has to be one of the absolute worst communications company there is. After calling them multiple times to try and have billing issues resolved for being charged for outrageous things that I either one, never signed up for, or two, was told a different price, all you do is get transferred from place to place with ZERO resolution. They have created a total monopoly in my state and we are forced to basically have their service or none. Their business practices are shady at best, like baiting me by telling me I get a $100 gift card if I bundle, only to have it never be sent. When I called and asked about it, I got transferred to a call center in India that had no idea what I was talking about. This company should have their billing practices among other things investigated! AVOID if you can!!!

I got Cox and a few months ago I disconnected the service. This is the worst cable provider. I started to have problems within 2 months of installing my service. I got my first internet router changed. After that the cable box had a problem and it was also replaced. A month later I start to see that some channels missing. I called, they came to see what was going on. The guys said he had fixed the problem. Hours after he left the problem starts again. I call again and they schedule a new guy to come out. He said he had never seen the problem. He said that his tech manager would stop by to check on the system. The manager comes and he said that some of the wires were backwards, but that he had replaced them.

So you'd think after the whole Comcast fiasco, people would be able to cancel online without having to deal with a representative. Not so. Cox wants you to call them, wait on hold, get transferred, and wait on hold again, just to cancel your account. Incidentally I was offered a discount prior to being placed on hold. My call was dropped, so I called back and someone else offered a better deal, which seems a little fishy. I do not trust this company or their reps. I would much rather do it all online and see prices in black and white. They let you order services and make payments online, so they should be able to let you cancel online as well.

When I move I call Cox to get their service and was never told that I would be in a contract. After 2 month of bad service I decided to leave them. When I call them they told me I was under one year contract and I would be charge 225.00 early termination fee. When I told the lady I was never told this she said "I'm sorry but there nothing I can do but It is stated somewhere in the bills." Stay away from this company.

I am so dissatisfied with our experience with Cox cable company. They are a bait and switch company. We recently bought a rental property and needed service for it. Cox promised us the bronze bundle for $99, then billed us for $199. The billing department said they couldn't fix the problem so they sent us to sales. Sales said billing could fix it but we said we didn't want to be sent back there as we had been on hold for so long. She put us through anyway to billing who then said they had fixed it, but when I looked at the account online it still said $181. I don't know where that came from.

Name on the Cox account is **. We moved from Tulsa OK to OKC in Oct. Since this move our services with Cox have been a nightmare! First the internet does not work at full strength. That took at least a month to get someone to take the issue serious. After they took it serious (Wife posting on here and their FB site) was another month till our service was working better. Several locations that had noise in the line (Faulty equipment). The last time they were here for the internet I mentioned that the cable box seemed to have some lag issues. The tech replaced it and since that time our TV service is our headache. The box has been replaced no less than 3 times now. The last being Tues 12/29/2015. Today 1/4/2016 I get out of bed flip on the tv to enjoy my coffee to be greeted with a black screen. Wife goes to report on FB and we are asked to bring the box to a store for replacement!!

It took me a couple of hours to find a way to disconnect the Cox Cable services because it is not listed anywhere in their site or anywhere else! What I had to do was to transfer the service and then enter bogus information (as to where to transfer the service) to get to this message: "We're sorry. Your new address is not within our service area. Please call (855)-815-5764 to disconnect your service and contact Cablemover.com to find a service provider at your new service address." I hope this review will help other consumers looking to cancel Cox Cable Services.

I called 10 times now regarding this issue. I have the names Diana 11/18, Joseph regarding a price or deals, 11/20 talked to Corey for 1 hr & agreed to a combo deal 138.02 for all 3 services for & installing it on Black Fri. The Cox people don't show up & when I call 11/27 Ben said somehow the installation was canceled by accident & he's sorry but our bill is 186$. Talked to his manager Eddie ** & he said he does not see any note regarding this. 11/29 call back Travis & disconnected the phone & got a combo tv & phone 70$ advertised & my bill with tax & equipment was promised for 95.91 all premium channels included.

I have been getting automated message saying as this courtesy call. Cox has been calling more than 50 times... I am so frustrated. Called a customer service to remove our number from Queue list. Jason told me to remove it. He told we will never receive an automated a call from Cox anymore. This is nothing but harassment, Cox should be fined, very poor business model. I bet this company will not be around so long in future.

I am so tired of not having choices when it comes to cable/internet services. I thought monopolies were against the law. This PO* cable works only when it feels like it. I have missed the ends of movies, exciting football plays, important breaking news because it will just shut down and restart on its own time. If I could give this service 0 stars, that's what it would get. The internet actually works great. The cable is an entirely different story. Worst I've ever had. I should get free service for a year. I am one PISSED OFF customer.

I have been a Cox cable customer for 2 weeks. When I set up my order I wanted a tech to come out and set up my internet. They instead shipped me a self install kit and then tried to charge me for someone coming out and setting up the lines to come into the house. The lady setting up my account did not listen to anything I said. She was very rude. I was able to finally get my internet connected but then the modem that I rent from Cox Cable does not work properly and shuts off numerous times a day, so I contacted customer support again. They again set a tech up to come out between 3 and 5 the next day. The tech was a no show. I called to find out what was going on and the customer service rep told me that the appointment had been cancelled. She could not give me a reason why.