Cox Cable Reviews

Last week I made a payment arrangement with Cox to pay 269.00 to continue my service. It's high due to return check which I've never argued about as that my fault. My social security hit once a month. They took the 269.00 payment, turned off my service an hour after the payment was made. Now are holding my account hostage until I pay another 215?!? So you make a payment arrangement with a customer then take the payment and turn off the service! What kind of payment arrangement is that? I've never in my life had a company lie to me to get a payment. Then they take it, turn off my service and tell me I have to pay 215 then I have to wait 10 days to have services turned back on? Is this the way companies trick you into a payment then hold your account hostage?

I am 55 and live in the Seattle area. My folks live in San Diego and are in their 80's. I help them with their TV programming as my Father is hard of hearing and my Mother has dementia. I signed them up for Cox service protection $6.99 per month in Nov 2016 which covers service calls on all equipment. Shortly after that they needed some help programming a remote. One month later I get a call from my Dad saying Cox had cancelled CBS and my Mother was having a panic attack from not being able to see her shows (Price is Right/Let's make a Deal).

A month ago I moved to an existing house and wanted to transfer my Cox cable/internet to my new house. I have now had 5 technicians come out in a month and they have all told me that I need a new underground cable to be placed under the street. I don't need to be told the same thing 5 times. I just need it done. The city permit has been approved so that isn't the hang-up. There is absolutely no accountability. Of all those technicians, apparently no one actually placed the work order. I have been told 4 times that they will "escalate" it. I've never been so frustrated before!!!

I originally wanted to determine if switching to the package deal of internet/phone/cable and Homelife would be more economical. We called to determine and they assured us of no hidden charges. When the technician came to install it, he had no idea of what he was supposed to do. Then he added on extra features that were not in the Plan. A camera that was not covered in the cost, more Cable channels etc. We tried for 2 months to figure out why the bill was so much and kept getting comments that they were still working on it. After calling for 2 months, they tell us that there is an additional service charge for the camera, more for the additional channels and also hidden installation charges. I regret opening the letter with the deal. If I had not, then I would never be stuck with such a raw deal from COX. After two years will never go back to them... Very disappointed customer.

I am very very upset with your cable technician Stephen ** from Pensacola, Florida. He went to my wife's house to install cable and internet. He was extremely rude. Actually cussed at her. Then when he left 200 dollars was missing from her purse. I cannot tell you how furious I am. I told my wife to contact you about this. It is serious but she is afraid to. This guy creeped her out that bad. I hope you get rid of him. He doesn't need to be in people's houses not to mention he did a crappy job. She has to call and have someone come back out.

So my fiancee and I recently wanted cable and internet service installed so she called and set up an appt. to come out to our home. The appt. was made 2 days out which she informed them that she would be at work at that time and that I would home. They said that would be fine as long as someone 18 or older was present at the time. So the appt. was between 10 a.m. and noon that day for installation. Mind you we have a newborn in the home and very busy schedules. Not only did they not show up as I was home but no call, no nothing. When I called to find out if they were coming or not I was on the phone over a half hour only to be told that they could not discuss anything with me because I'm not the account holder. So I informed them that "it should be common sense and standard practice for your people to inform the account holders that if they are at work and there is an issue they can only talk to them."

If there was a lower number I would give them that. Here's a quick synopsis of issue we've been dealing with since 12/9/2016. We got a letter stating my SO was going to have her email account deleted because her account was no longer active for 90 days. Sort of true... It had not been active for 2 years since she moved in with me. Letter stated, "You could add it to another active account to avoid this"... great. We call Cox, 30 minutes later they cannot add it and suggest going to a local Cox store, we do that the next day.

Product is very poor. TV will cut in/out and freeze at times. Customer services and tech services just apologizes but no solution or results. Tried cancelling tv service and keep the internet but was told the price would be the same either way. Tried cancelling entire service after few years but was denied. Cox wouldn't accept account credential that we had, so it will become lifetime commitment to Cox since we won't be able to cancel service ever. I highly recommend seeking alternative services. Would not recommend to anyone. I have been hearing everyone is dropping Cox services, and now I understand why.

I purchased cable & internet package from this store. The Solution Specialist, Martin ** took my order and assured me that my cable would be installed on a date we agreed on which was over a week away. On the day of the install, I tried to reach Mr. ** only to discover the store on Tropical does not accept calls. I did reach the Cox Customer Service Dept for Las Vegas and was informed that Martin ** never completed the order and no install date was scheduled, and no install date could be scheduled for several days!

This company is the worse so far and the customer service are mean. I been charged extra rate saying that I was in promotion and expire. I'm paying $78 for the slowest internet only can't even watch video and the problem no other providers in the area so they are taking this market and you're stuck with them. When you complain the customer service said, "Why you crying?" Anyone live in Alexandria VA be aware of this scammers called Cox. They rip you off with all the extra fees and charges and slow service.

Cox Communications, the day you are past due, expect to be added to the automatic collections dial machine. As a result, I have blocked their number and pay my bill after my service gets cut off. Their stupid automated collection dialer called me 3-4 times when I was at my dad's funeral. Last year, I cut off the cable TV and got Dish. I go to turn in my box and the rep at the retail store could not find my account. I finally just gave up and mailed in the box and told them to cancel the cable TV. If there was another option for decent internet access, I'd drop them like a hot potato. Before I blocked Cox, I would get 2-3 automated calls per day reminding me to pay my bill. There are no words that can describe how much I HATE COX.

If I could give zero stars I would. Cox was my only option when I moved to Rhode island, and I wasn't excited because I've only heard bad things. In under 6 months with Cox I had NO wifi for two whole weeks, causing my cell phone bill to increase with data usage. The tech on the phone did a speed test and told me I had terribly slow wifi and needed a new router, so I had to take time off from work and wait 4 hours for a tech to come. Now all this week every night I have to call Cox and get my cable box reset. Very annoying to deal with.

I have been a Cox customer since November 2016 and have already experienced so many problems with their service. My tv freezes up several times a day. The picture becomes distorted. Error messages that pop up on the tv screen. I have to physically get up and unplug the cord from the outlet and plug back in to reboot the system. My internet service isn't any faster or better than my previous internet provider, yet I lay $99.99 per month for this so-called "High Speed" Internet.

I scheduled an appointment with Cox to install my cable internet. Individual came out and could not access my panel without a larger ladder and said he will be back out the next day between 1-3. I took off from work to meet up. I waited and no one showed. I then called the company and they said they rescheduled for the next week without informing me. I then asked if someone can come out sooner and they said no. I then asked to speak to a manager. Did this same thing with at least 4 customer representatives who would NOT transfer me to a manager. This is totally and utterly wrong and not a way to deal with PAYING customers. I'm out a few hundred dollars from taking off work and still do not have internet.

I requested that my movie channels be cancelled. I call a week later to find out they were never cancelled. I called to order NBA league pass and spent an hour on the phone trying to get it to work on my TV. I was told support would call me and come to my house they never did and I had to call 3 more times only to go through the same exact process and told the same exact thing. I decided to not go through the hassle and cancel NBA league pass so I did.

So after I called to find out why my bill had increased 10.00 within a 6 month time period. I was told that there was a loss of discount and then a service increase. The Cox representative said I would save money by going with a different service that includes TV online. I thought I could offset the increase by getting rid of one of my other online TV services. As it turns out the online TV through Cox doesn't even work during peak times. I am super frustrated with the constant increases, I hope to find another internet service provider but like many of the other reviews, Cox has a monopoly on internet service. How much money is enough?? The representatives seem to always omit the additional fees and charges when they upsell too. Cox is just a terrible company to have service with but many times there is no other option.

The problem I am having with this company is that I am being charged for services that were stopped. I got Cox services Aug. 8, 2016 and returned the boxes before the 30 day period and told them we do not want the services but they kept sending me a bill. Now I received a collection notices for $643.00. We went to the Cox office to talk to them, but they say I need to talk to the people that sent the collection notice. My account did not suppose to go to collections in the first place. It is bad that they do people like this, now it will be going on my credit as a bad debt.

Please think twice before you use Cox Cable. I moved to Kansas and contacted Cox. I told them I did not want a 2 year contract because I knew I would not stay in an apartment. I agreed on a bundle that included a landline which I did not use. So, we agreed on a price. The next day a salesman from Cox calls me. He tells me that I can have the security system instead of the phone, and if I have a two year agreement either the phone or the security system can follow. I told him I had no intention of getting into a two year agreement with a security system since I didn't know where I was going to live. He told me point blank that I did NOT have to take the security system, I had the option of doing the security OR the phone. I once again reiterated that I did not want to be tied for 2 years to a system I didn't know if I would use or not. He assured me that if I didn't want the security system, I could take the phone. So, I agreed.

I signed up for Cox services last October 2016 and wanted the $99.99 bundle. First bill never arrived but then I got a call from Cox for past due balance and had to call in to verify amount I needed to pay. To my utter shock and disappointment, my bill came out to be $1,000 for the first month and $350 for succeeding month. Apparently, the sales representative who took care of my account failed to bundle my service and charged me for installation fees and equipment fees which were all supposed to be free. After several calls and transfers to different departments in the span of two months my bill was adjusted but the $99.99 bundle has turned into a $230.00 monthly fee. Recent customer representative from Retention and Loyalty department even refused to help me now. BEWARE AND DO NOT SIGN UP FOR THEIR SERVICES!!!

Wanted to give 'No Star' but it is not allowing me. I'm having worst experience with the Manchester Connecticut Retail Manager - Jeremy. I couldn't catch his last name. Spoke to customer service for 4 hours (in few days) and got an offer for $83 (150 MBPS Internet & Basic TV). They asked me to go and collect the Receiver from COX retail store. I went there and the representative told me they could not offer me the offer they gave me over the phone and I would end up paying $117 with other option the person told me. I left the store without taking the offer.

I haven't had cable in a couple of years. Decided to get it for the house. Cox very high overcharged customers so much money. Bill was high as 500 dollars. Then the bundles don't seem to be the prices they falsely advertise never tell you billed a month in advance. Customer Service are very rude. Everyone tell you different answers to get you off the phone. I wish we had another cable provider besides Cox. They overcharge the customers. There are no bundles. Your bill never the same. Different each month. Why do we have to pay such high bills to watch tv? Cox are a very bad cable company. I don't understand 15.99 each month for DVR box 8.50 for each contour box. I have 2 boxes was being charge for 3 15.99 for HBO. Can't afford it. You pay one bill the next one they're due to a month in advance. Are this legal?

I called Cox to discuss my insanely huge bill for just internet & phone, they ended up talking me into contour tv. The guy has wires going across my house leaving them out for my pets to bite into or get hurt with. I had a lot of things in the way but still he could of tucked them behind the things or hung them up. I can't even find the 150 channels I was promised. Most the shows are double or triple repeats. I can't find any of the shows I like or channels. HSN is about the only thing to watch and their prices are through the roof & un-affordable to the average person. When I was watching the news, they were on the previous day, yesterday's news and it was 5 am and they said 9 am on previous days news. What in the world? Box was left where it blocks some of my view to see tv. I canceled my netflix when I ordered this service and really wish I had not as this is a complete rip-off.

Before I start, is there a "NO star option"? Satisfaction isn't an option with this company. Scale of 1-5, this company is a -1 with a sad face emoticon. The subject say it all. This is a terrible company. The service is terrible, their customer service is terrible, the prices and fees are terrible. We pay for pretty high end internet speeds, we have a high end router, the two computers in the house are both new with excellent hardware, one computer is direct connect, and we still have terrible internet. My roommate is direct connected and still gets terrible lag, we get disconnected all the time from the internet, our wifi stays up though (our hardware actually working). We are told we get a certain speed but any speed tests reports FAR FAAAAR below what we pay for. Our download speeds come in at a trickle. If someone turns on netflix on one computer the other computer is teleported to 2001 AOL speeds.

We are so over Cox Communications. They pretty much have a monopoly on service in Wichita, KS. No other internet in our part of town is available yet. Been Cox customers for over 20 years and never missed a payment nor even been late on one. Every year we get rid of more and more services, less channels, slower internet but every year our bill keeps increasing. You can't get on their website and see prices per service/equipment to actually see what else you can get rid of to lower your bill. Nothing is listed separately price wise and they make you call if you want to lower or get rid of services. New customers pay 1/2 of what existing, long-standing good customers pay.

Shortly after my husband, John, passed away, I called COX to change the account to my name. Later in the day, when realized I hadn't received expected call backs, I checked my phone and the line was dead. I called COX on my cell phone and spent about an hour with a young lady & her supervisor doing everything in their power to reconnect me. Finally, it was decided a technician would have to come out the next afternoon. That morning, I wondered if I was going to be charged a Service Fee for the technician's visit. I called COX, again, and spoke to Christian and he said "Yes, there will be a Service Fee". I didn't feel that I should have to pay for what I felt was a mistake on COX's part. Christian and his supervisor were able to give me a temporary line & put in a request to get my phone # of 30 yrs back.

We moved into our new home on 11/7/16. I called Cox residential on or around 10/7/16 to set up a Cox installation appointment hopefully prior to 11/10/16 so I could have all Cox services installed and ready for an 11/11/16 Geek Squad tv/printer/internet appointment so all services could be tested. I was trying to be proactive so Cox services would be in my new home shortly after moving in. Three ticket numbers, 5 weeks, and 5 people later, ** with Mike at 405-607-6767, ** with Angela at **, Brittany ** (contacted directly by the developer of the new subdivision, and a conversation with a technical supervisor related to the first ticket number referred to me by Mike mentioned above, who never called me back just like Mike who also never called me back over a two/three week period until he picked up directly this past week.

I am so tired of monthly increases when I am told that I am locked in since I call to complain the month before. I have been with them for over 13 years. Now having to pay an extra 2.99 per month per tv for HD. I feel that they can give those boxes as a good gesture and not charge for them. I am retired and it is getting to the point where I am going to have to cut them off and go somewhere else. Cox has no consideration for its customers and it is all about money. I wish they would take notice of all these reviews and make it right.

I do not like writing bad reviews but I am extremely upset with Cox and decided that I should share my experience with others. I have been a Cox "valued customer" for 3 years. In May of 2016 Cox contractor tech came to my house to install a cable TV for my and while he working by the cable box out the side of my house he left a 3 cable splitters on the grass and left the next day. I cut my grass and when I got to the spot where he left the splitters which is I didn't see them until one of them went inside my lawn mower deck and damaged my lawn mower engine so I called Cox and made claim. NO one called.

We have one mini box already and just wanted to add a second one. You would think that would be easy enough but the Cox web store is pathetic. After logging in and going to the 'add TV equipment' tab, the store shows the option to add everything but a mini box. This is different than what I was told by the chatroom rep.

On Thursday November 3rd I called the Cox residential service department in Casa Grande, Arizona to cancel my current service. The representative I spoke to is named Rob. I informed him of my desire to cancel my service and as expected he gave an effort to keep me as a customer. I politely declined and told him that I would just like to cancel. Rob continued to ignore my request at least 3 or 4 times even after I explained that I had already decided and wanted to cancel service. I believe Rob was intentionally trying to upset me with his refusal to perform my request and I admit that it worked. After 5 or 10 minutes of Rob talking in circles I asked to speak to his manager/supervisor and he transferred me to her. I forget her name but she was very helpful and immediately honored my request. Employees like unprofessional employees like Rob are the big reason people leave Cox and never come back. I won't be back.

Last night our services were cut off because of another error by COX. I am ticked off and tired of interruptions in programming. Not only do we suffer programming disconnects, but now they don't even get things straight in their office/management department. From errors in the package, to mistakes in receipts of payment, enough is enough. We missed the last part of the World Series due to their mess-ups!!! And I had internet work to be done which I had to do over my phone which meant I could not photoshop images to be worked on. GET it together COX. You surely charge enough!!! And watch out everyone. Make sure your billings are correct and they don't overcharge you fees that should not be charged!

I do not like writing bad reviews but I am extremely upset with Cox and decided that I should share my experience with others. I have been a Cox "valued customer" for 4 years now, 3 of which I liked Cox for the most part. Today I was told that I signed some kind of 2-year contract which I was never made aware of. Also, promotion ended after 1 year and my bill goes up which is not communicated to me.

Our building was destroyed by a drunk driver and they rep on the phone explained that we did not need to return the damaged equipment and that they would write it off as a loss since we were moving locations and continuing our service with them. 10 months later when we had to officially close our business, they wanted us to return the damaged equipment of which we clearly didn't possess. So they charged us a huge fee! They were always nice over the phone and made lots of promises but then we would get a follow up email that basically negated everything they had agreed to over the phone. What cowards! Our service with them wasn't THAT great over the 5 years we were customers, lots of outages and internet issues and then they stabbed us in the back in the end. Buyer Beware!!!

It took over an hour and four customer service representatives to set up COX internet; more importantly, they overcharged me by $21.72. The first representative that entered all of my information and got me set up first, told me over and over that my bill would only be $39.99 for the first bill and later bills. The first bill I got was for $61.71 because they added an internet self activation kit, which is not tangible and it does not materially exist. Also, they never told me about the $20 kit, and that they would charge me for it. I discovered this charge only when I received my first bill.

I have internet connection problem with my computer and tablet today and the problem persisted the whole day. Then I called the Cox customer service. The representative tried a few things like refreshing the connection and reconnecting the power of the modem. However, the problem was not solved. Then he started to question my modem as it is not owned by Cox. He told me that if the modem is not owned by Cox, he cannot provide any deeper service and if he send the tech over my home, it will be charged. He indicated that the loss of internet connection is highly due to the modem is not a Cox owned modem. The ironic thing is that when I handed off the phone disappointedly, I reconnect the wire with the router, and the internet seems back to normal again.

I have been told the price lock for 2 years, first 6 months was ok then my price is going up every 3 months. When I called customer service, first customer representative says something wrong with the current bill and she connects to second level. They will start telling some reasons and one of the promotion is expired. How do I know this promotion is expired? Nowhere in my bill is showing something is going to expire and I have been told this price is good for next 2 years. They started saying it is showing in their system. What is the point if I am not seeing. Some of my friends also told the same things is happening with them also. It looks like they are cheating everyone. This is one way of cheating. I don't understand what is the meaning of price lock? I got frustrated with COX Communication. I am planning to pay early termination penalty and move on.

Just cancelled Cox cable and Internet. The past two months my bill has gone up by $52. When I call all I get is "Well your promotion ended." The customer service reps I talked to are all rude. I have had Cox for 6 years but am moving to DirecTv and AT&T Uverse. How can you offer a deal to someone who has never paid you a dollar before for services but offer nothing but rising prices for someone who has paid their bill every month for 6 years? Family who has Cox is also having problems with rising bills every month and looking to cancel also. We've also had the Internet go out twice in the past month, but I never saw a credit on my bill for the times I was without service. Don't even have a physical house phone but am made to bundle with cox so I have to pay for phone every month that I don't even have. I will never have services with them again.

I'm done with Cox Cable. I don't mind the haggle of getting a lower rate bundling my cable TV and Internet before my contract expires, but charging me $75 to have a support technician come out and fix the cable box from resetting on its own because your system is not configured properly was the last straw for me. Not only was I not told that I would be charged for the visit, but I have to pay YOU to fix YOUR crappy television service? How absurd! Furthermore, it took another technician to come out to try and fix it again in which case the problem still isn't fixed, so I have to look at my bill next cycle to see if another $75 charge is going to be applied or not. Goodbye Cox, goodbye Cable TV. You definitely know how to turn off millennials over to the cable cutting dark side.

I've had Cox cable and Internet service for 16 months and the price increased three times. The service is poor. I can't even say how many times I've had to call about the cable box not working, error messages, extremely slow Internet, and web pages not loading. I upgraded my service and picked up a new box yesterday morning, but because of one mistake after another, problems with the box, and over two hours spent on the phone with tech support, I still don't have cable. A tech is scheduled to come to my apartment today after 3 pm. I hate Cox but am stuck with them for now because of where I live. I'm looking forward to the day when I can move out of this apartment and switch to another cable and Internet provider.

We closed our Cox account and returned all equipment. At that time we were told we were all paid up. They later sent a bill for $47.25, but to a BOGUS ADDRESS. Later COX sends this to a collection agency with the wrong address. They sent notices to the wrong address. We found out about this when we were denied credit for an auto purchase for something. We paid the bill immediately to at least get the 'late' payments stopped, however, since this is apparently a valid bill we can't say we didn't owe it. COX refuses to do anything about this. Our perfect credit rating is now destroyed for the next 10 years. COX won't give us a copy of the bill unless we pay for it. Apparently I can pay for credit repair also.

My bill increased by more than 6% in March and then by more than 7% in October. Every year this is an issue, but this is the first year that the "loyalty" department has flat refused to do anything. The response was "yes, we had a price increase. There's nothing we can do about that." Unfortunately my only other internet option is Verizon, so I'm stuck. Who authorizes TWO increases in a 7 mo period???

Price increase every 6 months. What's wrong with these **? The piece of ** CEO is not making enough money. This monopoly of Cox cable has to stop. Internet service has become a luxury that most people can't afford any more. As soon as another reasonable option comes up I'll tell Cox to go ** themselves!!!

Constant billing errors, causing distress and aggravation. Poor service quality. Never achieved advertised Internet speeds, but yet they charge more than Comcast, TW or Verizon. Ended service because of military transfer to a non Cox state and they bill me for disconnecting service. The most arrogant, intransigent and greedy company I have dealt with. I hope they disappear!

After having our box go out a good 25-30 times in just a couple of days and having two different service technicians come out... one of which changed the box, it still didn't work. No one told us they were going to charge $75 for that! Not only should they have not charged us but they should have paid us. Needless to say, they are no longer our cable company!!!

I really don't get how come this kind of companies still survive and can make money. The so-called customer service is one of the worst I can say. My bill went up to $20 per month and I figured that I was on a 'promotion' that I didn't even know, and that promotion is over now. I tried to contact to them, after waiting 40 mins on the phone, the agent mention that she cannot do the cancellation, cause I gotta call ** number. WTH. She can do everything but cancellation. I tried to contact them through live chat. But guess what... Only the "cancellation" department does not have live chat session. Then I contacted them through Twitter, the guy asked me all the question to verify my account. Once I provide all of them right away, after 15 FIFTEEN hours later, he sent me a link which was about "how to decide speed selection". WTH!! This is like a joke. I swear. I will NEVER EVER will use their service anymore. I was with them 6 years!! This is so ridiculous.

I have never received a email or Cox rep ever explained to me that this was coming. The need to have a digital box to watch my basic cable with them. Then I come home from work one day and my channels start to disappear and being told to call Cox for a new Mini Box to view the channels that were lost. Now they want to charge me $186.00 instead of my normal bill of $86.00 that my contract state because of this new Mini Box program. ** Cox!!! I have been with them for 4 years never late on a bill. This is how you treat loyal customers. I cancelled their **. Never again Cox... bye bye.

Cox Cable internet is great... when it's actually working. However, service is SO intermittent, particularly during peak hours. It's almost more aggravation than it's worth. In the evenings, wifi is very slow, and sometimes goes off every few minutes. If we had another internet provider option, we would take it. I wish they could improve their service overall.

After 4 years they then decided that some equipment from a rental house we owned wasn't returned. So why not just screw up our credit score with snohux claim. I called the tenant and they swear they returned both pieces. $945 for an old cable box and an old modem that they keep advising that we should be upgrading because the older modems can't handle the new speeds. Then after an equipment review, they found the cable box had been returned. Amazing how one piece magically appears and the other is still missing. Everyone knows COX never makes mistakes. They said "$420 and we will mark your acct as paid. No negotiation. Just pay or we will screw your credit score up."

I called Cox services yesterday 9-30-16 and automatic service says even they are having issues themselves. Got hacked last week as well as a number of local Cox users. I have been a long time loyal customer of 18 years and recently have noticed my bill has been going up these past two months. Was told because I used the directory assistance three times is why my bill went up this month. Last month calls were being dropped, messages could not be obtained, e-mails would not open and yet still had to pay for raised prices. I feel when Cox are having issues they should not be charging customers for their own issues! Told the lady I'm thinking of switching to another provider if one can be found reliable. Thank you.

After having cable for 19 years I am just about done. The service changes very little over time and I don't watch any more or less TV than I ever have. In 1989 Cable was $24/month. Now I pay over $216 for cable and internet (not top tier packages either). Yes there are more features but the value has not increased 8x like the price has. My Cox bill eclipses my electricity bill every month. If Cox wants to convince customers it costs as much to provide Cable and Internet as it does to generate and deliver electricity to my home I am all ears...

Shopped cable/internet/phone bundles summer of 2016; Cox was slightly higher price but decided to go with them over DirectTV and DISH, past customer with both of those with the average poor but tolerable experience. In my areas Cox is the only true high speed internet provider with DSL the only other option. I spoke with 4 different sales people at Cox and got significantly different prices and they were definitely misleading and trying to upsell me or just honestly were not aware of many of their own promotions and pricing plans. Signed up after confirming multiple times they could port my Vonage home phone number over. Turns out they couldn't. I followed up weekly for 5 weeks and got the same answer, "we dropped the ball but we will make it happen and call you back to confirm in 3-4 days". Two times they even credited me the cost of the Vonage bill I had paid due to their admitted mistake.

My neighbor for some reason had Cox Cable installed. When they trenched in the line they tore up freshly planted grass seed instead of going in a rock bed two foot to the neighbor's fence. Instead they went 10 foot in freshly seed grass seed. I still don't know if after calling Cox they will do anything about it all. This is another reason I'm not a Cox customer but they still are messing with me even though I'm not a customer.

About 12 months ago, I was sold Cox Services by a third party rep in a Best Buy Store. I had switched back to Dish after several years and had no complaints. When the sales rep promised me no installation charge and a bundle rate of $139 per month and a $200 gift card, I agreed to switch my services. The rep then told me I must cancel my Cox Internet service right away so they could set up the Package of Internet, Phone and Cable TV as a bundle. He didn't tell me the new installation would take over 7 days. I was without internet service until they were able to schedule a 'new install'. I received my first bill of over $350 which included an installation charge and not the monthly rate I was promised at all. I was told several times on the phone with Cox customer service that they did not have a rate that low as a 'bundle'.

Cox is the "bully on the block"! In the community where I live the only service available is Cox (can anyone say "kickbacks") so any other service that could possibly be better is not an option. I call about some failure w/ their services and average of once a week. Of course while they're terrible across the board they're super expensive. I've been reduced to wondering what will fail next. If you can "Please Avoid Cox Communications"!

I am a senior citizen living on a fixed income. I really enjoy watching television. Just recently I received a noticed via mail, E-Mail and TV ads that Cox, in all their wisdom, or lack of, is going to go digital with several of their viewing channels, 'to enhance my viewing pleasure'. In order for me to 'be enhanced' I would have to purchase a video box for each one of my TVs. Just another luxury a person of my income cannot afford, so I am left with no choice but to do without some of my favorite viewing channels.

Cox can't seem to keep their own stories straight, first it was 2 free mini boxes, then it was one, and either $2.99 or $1.99 ea. a month (dependent on with cust. rep. you talked to). The question of if it possible to BUY a mini box and/or use an alternative mfgr. box is still undecided. Let me help Cox out here right quick... According to the FCC Rule 76.1205(b)(5)(C): Your cable provider must allow you to use your own set-top box without extra charge. "Your cable operator may charge you to lease a CableCARD or tuning adapter, but may not charge you an additional service fee for using your own digital-cable-ready television or set-top box."

I went back to Cox to lower my cable/internet bill and they promised me a price and are not sticking to that price. I called because our bill with Directv had gone from $85 to $185 in 6 months; Cox promised me a bundle for $126 plus taxes. When I got my bill it was the same as it was with Directv; not the $126 they had promised; so when I try to disconnect with them, they say I have to pay $400; so where does the 30-day customer satisfaction promise fit in? So here we are stuck in a dispute with another Cable company; it's a never ending battle and I'm sick of it.

Whenever I switch over to Fox News, my 4K SONY LED TV at some point will flash the display resolution (4K output)... Once that happens, it will repeat that over and over until the display is snowy with no actual picture but continues to have audio. No other channel in my Contour TV Premier line-up, HD or SD does this. I have my Contour box and TV Contour TV Premier running to my AVR via HDMI and even have a HDCP/HDMI "handshake" box in line with my setup to prevent such incidents, but Cox's signal with FOX is corrupt or (puts on my conspiracy hat) being degraded for some reason intentionally? All HDMI cables are all matching brand/spec; length, speed, etc. The AVR is setup for 4K output on all my devices and works perfectly. All devices that are software update capable, are up-to-date; AVR & TV. So this is a COX issue. ALL channels should display and definitely NOT cause a customer's AVR system or part of to CRASH.

My bill was $67 of which I paid $30. One week later my service was turned off with no prior notice. I returned the box the following day because I'm not paying a reconnect fee and a month in advance. I have been getting continuous voicemails since then that a field representative is assigned to visit my home. I called and asked why I was getting these calls and the woman hung up on me. I have a soft voice and was polite so there was no reason for her to be rude like that. I'm in shock and will never use Cox Cable again.

Since going 100% digital channels have been going in and out. Now about half of my channels are out. They don't appear to be in any hurry to fix it. I tried calling customer service twice. Once I waited for an hour and got no information for my wait. This time I have up after waiting 30 minutes. I guess a lot of people have complaints.

Cox cable is horrible. I have had over 20 service calls in 2 years FOR THE EXACT SAME ISSUE. Every time my cable and phone go out, I'm told that I am in an outage area. But when I am transferred to someone else, I'm told I'm not in an outage area. You get the same answers every time and nothing gets fixed. Nobody knows what they are doing, nor do they care. The problems are so bad, they wiped out my July 2016 bill. YEP, that bad. Now the issue is that my contract is almost up. CenturyLink had reviews worse than Cox, Verizon doesn't have internet in my area and neither does AT&T. I'm kind of stuck with Cox. If anyone has any suggestions, please help me out. I want to get as for away from Cox as I can. The only reason I gave them one star is because no star wasn't an option.

I was a longtime Cox customer with the cable, phone and internet package with monthly cost of $190. Seems like every two years Cox would increase the cost of the services and you would have to once again call customer service, get the runaround, get frustrated and lose 1/2 the day with the outcome of usually not having any satisfaction to your complaints. The last time they increased my internet service $25, I called to inform the customer service that I had enough and was going to get internet service through one of their competitors and I was going to cut the cord, therefore I would no longer need the services of their cable or phone services. The customer service representative tried unsuccessfully to talk me into remaining their customer and made many promises that once he talked to his supervisor was unable to keep.

Just moved to AZ. I was lead to Cox communications not knowing this company was this horrible. The moron who asked what I wanted as far as service ignored all my requested yet lied and told me I was getting all I asked for. She lied about free services and fees. When I called them two times to have things changed and/or fixed I was told I can't due to a 24 month contract. I am continuing to fight this issue but only advice is NEVER USE COX COMMUNICATIONS!!!

The Cable and Internet Companies are probably the biggest ripoff scams going on in our Country, but Cox Communications is by far the worst of them but the best in the game. They have the highest climbing rates while locking you into a two-year contract on their bundles that you can't change short of canceling the service. I haven't had any really issues with Cox's Internet service and most of those problems are easily resolved, however, Cox's Cable Service, or lack of, is a whole different story. Their scam comes in the form of their so-called bundles. Once you lock into one of those "Cost Saving" bundles, short of canceling the service and paying a fee, you'll just be out of luck and money until the end of your contract.

I have been a cox customer for over 20 years. My current account says 13 years but I believe that is because when I was married it was in my wife's name. And really it should not matter how long I have been a customer to be able to receive good customer service. Good customer service. This is something I do know about because I have owned two businesses in Arizona for 30 years. In 30 years you really see a lot of good, bad, and ugly. Unfortunately there has been very little good with cox in the entire time I have been a customer. To be completely truthful, the only reason I am with Cox at all anymore is because there is not a good alternative for high speed internet in my location and I need this for my business.

Cox, not content with cramming as many commercials as possible into every program (constant reruns) advertisers are able to now block fast forward on your DVD recordings. With the Contour 2 re order being totally anemic when compared to the original Contour why are we paying extra for garbage. Constant reruns crammed with commercials! Do not ignore us, you'll be sorry.

I live in Oklahoma City, where Cox Internet Service has gone to the dogs. I have had two previous techs out to fix my "top-dollar" Cox High Speed Internet. The first tech checked everything at the house and told me that there was a problem between the "Tap" and the "Plant". He said he would schedule a Network Operations Maintenance Tech "OSP" to come out within 24 hours. The "OSP" never showed. I called to see what happened. The customer service agent said that the house tech listed the job as "RESOLVED". He said he would schedule a Network Operations Maintenance Tech "OSP" to come out.

I had a Cox service but discontinue their service before relocating. It was around July but recently I ran the credit report and found out they send 44.00 for collection agency. To figure it out what's going on you can realise worst customer service especially Sales Rep. from Kansas City Named Stepheny with id **, Supervisor: Matt **. She even argued with me. Ohhh surprising. I decided to pay whatever they said. Another surprise they told different amount than it showed on the credit report 50+ dollar haaaa. I said ok it's enough. Paid but I won't die for that amount. But I will a lot of reviews and aware of this situation with all my friends families and co worker and to my company. ** the Cox and their service and CEO.

I can't begin to tell you how horrible Cox Communications is as a company. They are completely absent of customer service. We signed up for Cox bundle, including phone, tv, and internet, in June of 2015. Two year contract. First year $136. This June it was supposed to go up to $151. Of course it went to $190 and $222, consecutively. During the last few months we have had problems with no volume on 2-3 channels (NBC, CBS, and TBS). After weeks of calls to the techs, who say it's the network's fault and they will report it, and it try it again in 24 to 48 hours... and still no volume, they send out a technician with a new cable box. They told us we would not have to pay for the visit. Then, OF COURSE, they charged us anyways. They also kept telling us they couldn't give us credit toward our bill until the problem was solved. With the new box, we still had the same issues.

Cox Communications Cable & Internet might seem like a fair and nice company while you subscribe to their service, but as soon as you cancel they become a corrupt and evil company. When I cancelled my service 2 years ago, they disconnect our service and continued to charge my family for 2 months after disconnection. I tried to argue my case to no avail. Never paid the last 2 months and now is on my credit report. I strongly recommend to not go with Cox service. I will never forgive them for this and working on a lawsuit against them.

This is the second time I have paid Cox Cable and the service still gets suspended. Cox waits until they are closed to turn the service off because they know customers will be calling in. Again, I have paid Cox $200 and my service has been suspended at 11 pm. Why did you take my money if my service was going to be suspended? I can't speak to anyone until tomorrow and when you call everyone acts like they are confused. Luckily, all calls are recorded and they will be pulling all calls that I have made so they can listen to the people they have on their phone giving false information obviously if my account is suspended. Cox now have $200 and I have no tv or Internet. Tomorrow I am done with Cox and I will also be calling corporate to let them handle the situation. There is no way this should happen twice.

Beware!! I called & cancelled my Cox and returned converter boxes in March 2016. I have receipt. The girl was, "You're all finished. You paid final bill and it has been cancelled." Meanwhile it's now August I received a bill from Cox saying Final Notice and a letter from collection agency about a bill for $175 for Cox. I'm now turned into collections for even though no previous bill has been sent. I call give my account # on bill to first lady. She says, "Oh yes Maam, I see here where you cancelled it in March but they did cancel service till June. I'll transfer you to billing so they can clear this up."

I've had Cox for 15+ years. Three yrs ago I went with one of their promotions to bundle home phone with TV & Internet. My Qwest phone was only $12/m but the bundle saved on all three so I took it for two years. When it expired, Cox bill was raised $25/month. They also stopped sending bills & just withdrew $ from my bank. (I was on autopay) I did not agree to go paperless, but they did it anyway. A year later they started withdrawing an additional $35/m even though there was no upgrade. When I bundled I already had Cox for TV and Internet but they said I needed a box, but it was free. Okay. So I call to find out what the extra $35 is for and they tell me that I rent a box (never agreed to that), that when my promotion expired a yr ago, their computer automatically gave me another (secret) discount so my bill was $125/m.

After waiting 1 hour for this page to load I can finally write this review. I have dealt with this incompetent cable company for three because, well I have no choice as it is the only cable provider in my area. From awful, unhelpful, rude customer service, to 0.1 mb/s download speed, I can confidently stay this is the worst cable/internet provider in the United States. After many, many attempts to rectify this slow internet, I now know it is impossible because Cox refuses to do anything about it. I will try my hardest to steer anyone away from this cable company.

We were in the process of renovating a home and I called to get information on TV, telephone and internet. I was told that we could suspend our TV and internet until we moved in. Today when I received a huge bill, I called - information that I was given by sales team, incorrect, cannot suspend unless I want to lose the "bundle" discount. I feel very shady customer services. When my contract is up, I will find another supplier quickly. No one should be rewarded for shady business practices.

STEP UP IN FEE, BILL INCREASED NOT EXPLAINED upon sign up! I was passed on from one customer rep to another. Though the end result is keeping my original amount of $131 instead of $161, I just find COX sneaky, monopolizes all cities and people. I wouldn't have to call them and negotiate. COX IS A NON TRUSTWORTHY COMPANY! I hope a lot of people would use consumer affairs, cause at least you are being heard and people will know the truth. I'd like to think we could make a difference.

Cox communication has poor service. For over a year we have been fighting with Cox to provide good clean service. We have had multiple tech issues since turning on Cox Services. The tech spent 4 hours at our house when trying to hook it up. Then from that time on, the services are always dropping out and there has been no stable connection at all. It has affected my job and they don't care. I was actually referred to corporate in Virginia. The name was Kathy **, corporate executive to Cox Communication in Virginia. She has been absolutely no help at all in the situation. We has pictures of the signals as well as the signals dropping in front of the tech and he did know why but our modem is report that there is nothing wrong with our service even during outages. Being told our modem hasn't dropped out in 30 days.

Attention all Cox Communication customers that don't pay for converter box. Cox has been advertising over that past several months that if you get your cable directly from the wall and not a converter you will need to get a digital box or you won't be able to view your channels. What they don't tell you is you will lose most of the channels you've been watching for years: Discovery Channel, Lifetime, Spike, TNT, FX, USA Network, MTV, VH1, Fox Sport, ESPN2, ESPN, Fox Sports, Disney Channe,l CNN, Nickelodeon, HLN, Freeform, A&E, HGTV, TLC, AMC, Golf Channe,l truTV, Food Network, Travel Channe,l TBS, SyFy, Comedy Channel, E!, Cartoon Network, WGN, Weather Channel (they replace it with other weather related channels from local networks), Aztec America, Animal Planet, TV Land, BET, Bravo, History Channel, CNBC, msnbc...

Cox San Diego used to win award after award for their customer service. Now they are just like any other cable, arrogant, indifferent, unhelpful. You cannot ever get a real decision maker to help you all get a meaningless script read over and over why they can't help you and why they will do what they want when they want and your satisfaction isn't even a consideration. Cox also used to care about employees, but they cut loose over 650 employees and telling someone in San Diego or Orange County "you can apply for a job in Oklahoma or Baton Rouge" isn't exactly a help.

For the past three months I've had a very aggravating experience with inconsistent internet service, but yet no credits to the bill, and no solution. From numerous call ins to modem resets, to unplugging and re-plugging a modem, today I am stuck with internet that goes out numerous times of the day. Its very unfortunate a service provider would take advantage of a community which cannot obtain quality internet service from another provider. Also, I'm very displeased with the simple fact their equipment failed; however, I was billed for a technician to repair their own equipment three months. The experience when calling in is normally long wait times; however, today was a bit unusual as the automated system disconnected the call. Overall I do not recommend this service provider as they have gone downhill in the past 12 plus years.

I received a letter addressed to my deceased husband for us to renew our current services. It showed we were paying 153 (which reflected deduction I got after removing my husband's business services) and said we should call to "act on this or other optimized offers". I called and spoke to a young man who went on to tell me I needed to do something to avoid the huge increase I would receive on my next billing. Approx. 100 over what I was paying for the same service. I am a senior widow, currently recovering from surgery so unable to work so this was overwhelming for me to hear. He proceeded to go over my viewing, internet and phone requirements. After cutting out all but basic I am still going to pay 50 more a month!! UNBELIEVABLE!!

I've been with Cox numerous of years, whether it's been under my name or my other half's. Let's start by they are the monopoly in Vegas. We have other choices that are Direct and Dish no cable so it's a "we'll treat ya how we like to". As far as internet there is one other that's just as bad as Cox. I recently had do switch of service due to a breakup. Now take note this happened 8/3/16. I spoke with rep all equip fees would be waived, installation as well. Quoted 99.99 for 24 months nothing more no surprise bill. Now exactly 7 days later I receive yes a full month's bill and only have had it 7 days to the date. Lo and behold I open the bill it's $132 and change. Now granted $32 isn't a lot really but it's enough to raise an issue and not mention not even a week in. I phone, I got transferred a few times and placed on hold, and at one point hung up on.

Worst cable company I have ever dealt with. 3 days no Internet or cable TV. They have no idea what happen nor solutions. But I am sure they will raise our rates next month. Horrible customer service and extremely slow response time. Going back to DirecTV. Told me that several people in the area was out and no one was going to work on it until Monday (phone call was on Friday morning). Customer service’s solution was for me to schedule somebody next week to look at before others complained. Wow, thanks for the help.

Cancelled tv & phone, kept internet. Cox tells me that I'm no longer entitled to the bundle discount of $55 and I get that but then they tacked on $40 to my bill for 8 days of internet usage besides the amount I would pay next month for service!!! And then proceeded to tell me that a promotion they have for same service of course doesn't apply to me because I've been a customer for 22 years!!! After viewing my bill online, in store & hearing it over phone I was given 3 different amounts!!! And even rep couldn't explain all the different amounts he had to get off phone with me & go speak to someone!!! Frustrated and treated badly in store & on phone!!! Extremely condescending employees!!!

Today I made a phone call to Cox regarding what they call a "step-up fee". Let me first give you a background. I have been with Cox for at minimum 8 years. Between the fraternity house I lived in college and between my girlfriend's house I spent most my time at for 2 years. Between living with my fraternity brother for 2 years. And Lastly living on my own for 2 years.

Cox is very bad business! Took them 2 months to hook up internet when we first moved in apartment. Last month we did autopay so don't worry about late fees. This month it happened again! Charge me late fees and past due. I got my internet back on few mins ago. I was very firm with Cox. I will find a new internet service. If I could give Cox minus stars, I would! Poor service. Like a lemon off the lot!

I was a long term customer with Cox 15 years. The 1st 5 years were pretty good and it's been a downhill slide ever since. This company has gone to complete crap. Customer service is deplorable, their cable service is second rate, and they operate in a manner as if THEY ARE THE CUSTOMER. Buyer beware if you do business with this company. They will wind up screwing you over somehow. I've been with another service provider with a yr. now and am much more happy with their service. I would give them negative stars if I could!

Went to renew my Cox service after the initial contract expired. The old contract was for services at $116.00/ month. I go into my Cox account and see an ad that says "your contract is expiring; click here to see offers for continuing your service," and then click on the offer for the same services I've always had for "$109.00/ month." I knew the price would go up, but as I click through the process, the final bottom line for the package I was signing up for, after all taxes, charges, and fees, was $142.00/ month. I hit the "buy/confirm" button and then go back to my account to pay my bill. The bill is for $166.00.

He install cable wires in each room properly.

For many years I had Time Warner Cable, but recently moved and forced to pick AT&T or Cox. I decided to go with Cox, what a horrible mistake. I didn't realize how dishonest this company is and you can't even talk with a manager there to fix it. I called and arranged to install internet & cable package for $89.99 a month; install occurred this last Wednesday. Today, 4 days later I had to call in to get my account number to create an account online to see my bill. The information salesperson logged for me was almost all incorrect and had to be fixed.

YEP! YEP! A MINUS 5 stars! Recommendations: 3 Hell NOs followed with another 3 Hell NOs... I spoke with Danielle **, who couldn't explain to me why Cox would not honor the promotional that was sent to me. She and another clueless representative informed me that the promotional was sent in error and had no control of what was sent/mailed where.

For months I have tried to lower my bill but next bill is higher. I call and call just to get lied to. They tell me my bill will go down but when I call again to say they told me different. They continually lie to me. They need to be stopped. Good Morning America said on the news that cable companies are instructed to raise your bill when you call to reduce it. Cox Cable is doing that and getting away with it. Please stop them.

So, someone opened an account with Cox (2 accounts actually) in October 2014. I contacted Cox Communications and provided all the ridiculous stuff to prove it wasn't me and I didn't live in that area. I received notification the issue was resolved and the account was removed. As of today 7/21/2016 I have a collections account for Cox Communications for this exact account. They never removed it and are trying to have me pay for which is of course messing with my credit. This company didn't notate the account that it was fraudulent and let it continue. The "fraud" department is separate from Cox and the notes may be there but I can't get in touch with anyone there.

I have a bundle package (TV, phone, Internet) with Cox Cable. For the last two years I have had a lot of problems with their services including slow and frequently interrupted internet service and irregular TV Cable signal. When you call their number to report an issue they keep you on hold for a long time to provide a response. It is Tuesday 19 July 2016 that I am writing this review and I haven't had any service (phone, TV, Internet) since Friday 15 July at 3:00 pm. I have made 3 calls so far and each time I have been on hold more than 30 minutes without any resolution. They promised to send a technician Monday 18 July, they then postponed it to July 19 between 8-10 am. I didn't go to work today and stayed home for their technician to show up. It is 11:45 and nobody has shown up yet. Unfortunately, there is no other cable TV provider in our area and because of this monopoly Cox is able to survive in spite of their very poor service.

I can't believe how fast, friendly and efficient the field technicians are working for this company. Any time I've had any issues, the folks on the phone are great, and the problem or issue is always resolved within 24 hours. They take great care and know what they're doing. I'm very satisfied, to the point of surprised.

The service leaves a lot to be desired especially for cable television as well as phone and internet. We were with DirecTV and we were satisfied customers but when we moved we ordered internet through Cox in our new home and we were persuaded by a Cox sales rep to convert to the Cox "bundle package". BIG MISTAKE!!! First of all terrible service, outdated cable boxes and remotes, and when there are technical issues going on in the area and one thing goes out, it all goes out... No phone, no internet, no TV. During an emergency it's the worst. But the worst part about Cox is that they don't keep their word. They offered us a $200 gift card to switch to them and they did not deliver. Almost 2 years went by and still no gift card. We began the service in February of 2015.

For the last 5 years, I have had AT&T U-verse and had a great experience. I recently moved and U-verse was not available, so I had to go with Cox. I opted for internet only and getting the service to work was a nightmare. I chose the self-install option and provided my own equipment. The order was placed on a Monday, and the information we received regarding set-up was not very clear or user-friendly. On Wednesday, our equipment arrived and when plugged in nothing worked. I contacted customer service, and they said they needed to register our device. After that, it still didn't work. I contacted customer service again and they said the external activation was never completed with our order, so a tech would need to come out on Thursday between 5 and 7 p.m.

When signing up for cable and internet, the pleasant gentleman informed me that if I agreed to a 2 year "contract", my price would not go up. I agreed. After 1 year, my cable goes up $20. I called Cox, and they informed me that I was misinformed. They raise the price after a year, because the promotional price is no longer in effect, and I can get used to paying more. What??? Used to paying more??? I have now heard it all. I talked to 3 people yesterday, and am awaiting a call from someone "higher up". I'm sure it will be a looong wait. Lol. It seems like you can run a company any way you want today!

Cox has been my internet provider for 30 years and tonight my internet stopped working so I looked for the bill and saw that it was not due yet so I called and they said "you need to pay your bill." I said "but it isn't due yet" and they said "okay we'll give you another week." I cannot believe they would just shut off my service for no reason and with no notice. I have two separate accounts, one personal and one business and they shut them both off. I called my employer as they prepay in advance and the SPOC HELP DESK folks called Cox and conferenced me in and they said were not able to help us. This is unacceptable!

Cox is the worse cable company. Cox don't train their customer services representative. They mess up your account and you have to spend several hours correct their mistakes. I don't know where they hire these people. Cox continue to increase their services but yet have no training to fix problems. I think honestly they mess up your account so that they can charge more. The product itself is very good. It just the customer service if you have a problem. The totally lack knowledge and understanding with how to treat customers and fix the problem you call in for without messing the problem up more.

I called Cox Communications to disconnect my landline. When I requested to discontinue the landline, the customer service rep asked why. I told her, "We don't use it." Instead of addressing my request, she began to ask about our internet use. When I asked how this was relevant to my desire to disconnect the landline, she stated that Cox would increase my internet fee if I dropped the landline. When I asked her why Cox wanted me to have a phone line that I don't use, she informed me that, that was not the question we were addressing. I reminded her that I was the one that called and this was my question. When I asked to speak with someone else, I was told to hang up and call back. The rep hung up on me. I called back and received a gentleman who was efficient and disconnected my line in less than 2 minutes without my total amount increasing.

If I could give negative stars, I would! Worst customer service ever. I have a 90 year old mom who is moving to a facility and all we wanted to do was keep her old phone number (Cox to Cox). Apparently this is like asking for the blood of your first born... So many calls, so many ticket numbers, so many apologies and no action. I know this is an easy thing to do as I have done it myself several times. Cox customer service is nonexistent! After 3 attempts at keep my mom's same number, I am told that although it is the same company, the same rate plan, same area code (10 minutes from previous address) it is not in the rate area and I am unable to keep the current number. They should be run out of town.

I have been a DirecTV customer for a long time and just moved to New Orleans. I decided to order local cable TV and it was the biggest mistake I have made about cable access. The technicians that are sent out arrive two or more hours late and they don't have the common courtesy to call, they arrive with no previous planning and completely unprepared to conduct business, they attempt to troubleshoot broken boxes from the previous 6 attempts, and they either can't read or don't read. One technician even showed up and told me it was too hot for him to work and that we would have to call and set up another appointment.

We have been with cable services in the Las Vegas, NV area with Prime Cable since 1994. Cox Cable purchased Prime and of course Cox assumed all of their customers, us. From paying our bill on time and a loyal consumer, recently like before Superbowl 50 on CBS, Cox held out until a few days before the Superbowl and all of sudden Cox closed a deal with CBS, reportedly in that window of time, over 45,000 Cox customers jumped ship. I should've joined them, I thought loyalty would mean something! I was wrong again, like every time I call a Cox representative I get the "Thank you for being a loyal Cox customer," but I'm treated like a number and "I am sugarcoating it."

The technician was supposed to be here between 5 and 7. I was here the entire time, if someone came to the door I could not have missed it (my dogs would bark, even if he didn't ring the doorbell). I did miss a call at 6:45 because I was on the phone. When I called the number back less than 5 minutes later, it was their contracted dispatch office. They were calling to reschedule since "nobody was home" and they said that the technician told them he knocked on the door and there was no answer. My front door was OPEN, so if he really came to the door, he could have easily seen inside and known that I was home.

I've been without internet for almost a week now. These idiots have some sort of a war going on with my neighbor. At some point when they were gone from home, Cox placed their stupid cable connection box in the middle of my neighbor's RV driveway. They were asked several times to move it. The man needs to be able to move his vehicle in and out. The price they're asking for moving it is several thousand dollars which is absolutely insane. I would literally do it myself for free just to make a customer happy. Instead they choose to bicker and attack their customer who just wants to be able to use his damned secondary driveway. I will cancel my account with them if they don't get their ** together and start putting customers first and treating them right.

So I faithfully pay my bill monthly. I only want to be able to watch TV and use the Wi-Fi in my home. I don't ask much. The cost goes up along with the price rise in all things yet the service remains the same. The disappointing part is now you can't even complain to a real person and by the time you can, you've lost your thunder for what you thought was your paid-for right. Anyways I so wish FiOS was offered in my area (Newport, RI) because I would tell Cox Cable to swallow my junk!

Beware of signing a contract with Cox. They are very nice and helpful when they are selling you a package. Their service is spotty at best. When we moved, they bungled it up two separate times, requiring me to spend several hours to straighten it all out. One year after signing up, they raised my monthly bill by over $30.00. They claimed they explained that my bundle discount would expire after 12 months. They never said a word about it. I have all their emails from that period and there is no mention of it. They claimed they also told me over the phone, but I would never have agreed to it. They said they could produce the phone conversation, but they now cannot. I am supposed to take their word for it.

The new digital box has been a problem from the beginning. I had a Panasonic 32-inch tv that the picture after connecting the box was scrambled when tv was first turn on then the picture showed up. Now the TV no longer works. I had no problems with my tv until the digital box was connected. I have a 19-inch in my kitchen and now when the tv is turned on the screen is blank but if you turn the channel the picture appear. I am concerned the digital box required to have cable have broken the tv and another one is starting to have issues. I now need to buy another tv but concerned that putting a new tv connected to the digital box may cause me another problem. Anyone else had tv problems after connecting the new digital box?

Cox installed my neighbor's new cable several years ago and did not bury it. The neighbor refuses to let Cox in his yard so it has been hanging along the top of my fence where Cox installer left it. When I called Cox to tell them they need to remove it from my fence they said I am not a customer and the guy whose cable it is would have to call. Well Cox better get it off cause they did not and do not have my permission to hang on my fence which is between the houses. This line needs to be buried or I will have no other choice than to take legal action. They have the right to bury on property line not hang on my property...

What lousy customer service. Back in January I called Cox to get a bundle at my office. I wanted cable, internet, and phone service. A couple of guys came out and looked at my suite and said they could not hook anything up because they couldn't find a cox cable coming from the buildings phone room to my suite. So, after a call to my property management, who confirmed the line was present, Cox came back out and told me the same story, they could not connect. This scenario was repeated 5 or 6 times, with NO service being connected. In the midst of all of this, I found out that century link provided service to the building I am in and they came out and started service with my internet and phone. I called Cox and informed them that I only needed cable.

When signing up for a new Cox account the bundle is highly recommended. There are many things that are not explained when signing up. For example, if you bundle you will get a year of free HBO. It is not explained that after that first year you will automatically be charged an additional $15.00 a month. If you request to have it removed the entire promotional package is cancelled and then the contract has been broken. This could cost hundreds of dollars! I question the integrity of a company who needs to trick customers into paying for things they don't want.

AVOID THIS COMPANY!!! Now here is why: They charge a lot of money for Internet + TV + Phone. It was more than 120 USD per month for a small package with the basics on each of them. I used the phone to call internationally once or twice a week. I called to see if I could pay less since we recently moved and the package was too expensive so I was ready to drop the TV or the phone. The Rep told me: "Keep all your services. Cox will give you a discount of 20 USD on your bundle". Well... "ok, thank you Cox". She removed the "international" option on my phone line. I ended up with a bill of more than 460 USD!!! I'm in the process with them to have it refunded but they claim it's not their responsibility. I won't let go, but save yourself some time, and go for another provider while you still can.

I've had Cox for a little less than a year. On a number of occasions all for the mostly the same reason and that would be my internet connectivity, lo and behold without even letting me know or fully making effort in looking over thoroughly in my account, after almost a year I have been without a battery that obviously supposed to be in my modem box.

We put up with a bad picture & a faulty service cable for years, until I got Cox internet. When the internet would not work, they finally changed the cable. The service tech told me he would not bury the cable unless I signed up for Cox phone. I reported him, and he was fired. A crew came out and tied into the cabling I installed, and we have had not one problem with the cabling since! I removed all the splices from attics, walls, crawl spaces, etc, and put them all in one central location where the service cable enters the home.

Do yourself a favor: don't become a Cox customer. This company cheats its customers. Horribly. I got the bundle service of phone, internet and tv. They tell me over the phone that the price will be protected at the price they quoted me. Great! So, one year later when I get a bill that is $15 higher per month, I call to figure out what is going on. Oh, well, it turns out "price protection" is not accurate at all! Of course, I got different answers about this from different people at Cox, depending on who I talked to about it. The price you're "protected" at supposedly refers to surcharges that get raised periodically (read: whenever Cox feels like raising them). And the reason my bill got raised is because I had some "discount" at the beginning that went away after the first year. Hmmm, nobody told me anything about a discount I was getting at the beginning. Just like nobody told me "price protection" isn't what it sounds like.

I recently applied for a cable and internet connection from this company and they scheduled to connect on a timely manner but they didn't show up the scheduled time 3 times in a row without any notifications either by phone or email. And to tell you I've waited this for almost 2 months now if I could just give zero or negative ratings I would do it. This internet provider sucks! Hope Bright House and Comcast would provide lines in this area.

My experience as a customer for only one month has been hell already! I was told my bundle package would be $84.00 monthly... Instead MY bill says $397.00. My internet buffers and didn't work the first day I got it. My cable wasn't right. I was very misled on the package and deal. I had to call Cox 4 or 5 different times just to be told that my bill would still be $130 monthly. A total rip off. I feel like the biggest fool choosing this pathetic company! I didn't feel like they gave a ** at all about me sitting on the phone for 3 hours while an associate took his lunch. I didn't receive a call back or an email as promised by a manager stating that the bill had been adjusted but still higher than the amount. Therefore I will be looking for another company to service my home. Thanks for the ** experience cox.

Allowed an unauthorized person to make changes to my account. So basically this person walks into a Cox location, tells the associate behind the desk all of my account information. They find my account. They ask him how can they help. He tells them that he wants to add a contour box and a mini box to my account and without even asking any questions, Cox was really quick to hook him up. But then the minute that he requests that the sports package be removed from my account, meaning that Cox would be losing money by removing the sports package right... well now all of a sudden they decide to ask him to verify the account password and to show his I.D.

I moved from my previous home and cancelled my service with Cox on April 25. They said they would send me the last bill. I got the last bill about 3 days later in my new place for the last 3 weeks of service. On May 23, I received a letter saying that I was going to be reported to the credit bureaus and that my account was going to go to collections.

$30 showed up on my account as "Returned Check" in May. I have automatic bill payment with them. I called Cox and they said that the Apr 23 payment was returned, but could not give me any more information - that I needed to talk to my financial institution. They should know what the issue was if they charged me $30. So, I did contact my financial institution and what had happened is that on Apr 23, the charge was declined because of the expiration of my debit card. I must have gotten an email and corrected it, because the charge went through on Apr 25.

I purchased services on May 13th. Installation was done May 16th. I wanted to downgrade and have just cable and internet... I have called to no avail. I was told I could not downgrade monitoring (which I was tricked into getting). Then I was told if I removed that service, I would have to pay $585.00 and my bill would go up at least $67.00. Their terms and conditions state I have 30 days to cancel. Whenever I talk to someone I am told something different each time. I need help settling this issue. Thank you.

For the second year in a row, coming back from having my Cox services put on seasonal hold, I've had NOTHING but problems with pricing. Even though I started a month in advance to get their supposed "best" rate and thought I had received it, I now learn that, ONCE AGAIN, the rate I was quoted was NOT inclusive of all taxes. That's even though I was quite clear (I speak for a living, so there's no possibility I wasn't understood by the Cox rep on the phone) in asking if the $134.62 was the "out the door" monthly price, inclusive of all taxes, government fees, etc. I asked TWICE. I was told TWICE that was the case.

I have been a Cox customer for slightly over a year and it has been one issue after another. I originally signed up for Cox internet which is fine. I decided I wanted TV and added the Essentials package to my bundle. However, I found the channel selection inadequate and wanted to upgrade my TV channel selection. At the time, Dish Network was running a very persuasive sale. I contacted Cox and told them I wanted to cancel my Essentials TV package because I intended to switch to Dish. They made a very persuasive counter-offer. They promised to provide the same service Dish would have - that is roughly the same channel count and a free DVR similar to Dish's for slightly more money, about $15 a month more.

After reading the reviews, I can identify with every one of them and the ones who have not yet complained. I have been with Cox for one year now and over and over I have called about the so call 2-year agreement that I have with them. My service has went up and up and up. When I got service with Cox I was quoted that I would be in the price range of $125.00. They said that I would receive the package deal with TV service that included BET and VH1. It would come with Premium channels HBO, Showtime, Cinemax, and Stars plus Internet and Phone which included a 200 dollar gift card.

I recently called Cox Cable about the bundle they were offering with the $200.00 gift card. So I set it up, talked to the 1-800 rep for cox, I asked him the pertinent questions "are you going to run a check and do I need to put down a payment?" etc... "No sir. You're good to go." He gave me an order number and a date for the services to be hooked up which was May 6th at 10 am.

Rude customer service. Did not stand behind the service and price which was promised! High cancellation fees. They do not compete with other cable service by locking you in a contract you never know about. Watch out. They are one of the biggest crooks in the country with a license to rip off their own customers!

I am a Cox customer for almost 2 years at my current address. I was also a customer for 5 years at a previous address. I have had issues with Cox internet and tv for the whole time at this new address. I have put in many service calls to have the issue resolved. About 7 months ago my neighbors had Cox installed and were having issues. They put in a service call and the tech that came out went above and beyond to help them by doing a main line test. He told them that the signal from the main line was bad. I heard him say it personally. So he then told them that a line technician would be out in about 2 weeks to repair it. And because that main line is my main line I was happy. Finally my issues would be resolved. So I waited a month and nothing. Then I called Cox to ask what the status on the line tech was.

I haven't had a phone for three days. I've missed calls from my Dr. I had a person out here for three hours yesterday and he said they would be here today to set up my phone. They haven't been. This a ** company. Don't get Cox.

So here is the latest ripoff by COX. They went all digital about a month ago and told their customers they need a MINI BOX if they do not have any other Cox box. The mini box would be free for the first year and $2.99 a month after that. So I ordered my MINI BOX, received it in the mail and hooked it up per their instruction. It worked well, but to my surprise, on my next bill I was charged $20 to hook up the MINI BOX to their system. Nowhere do they state that there is going to be this fee if you get a mini box. Are there any attorneys out there that believe this would be a good class action lawsuit? $20 times millions of customers sure would add up.

My Cox business phone would cut out on us at least once per week while we were talking to customers. Complained about it LOTS of times. Finally, we cancelled. Cox initially said there wouldn't be a cancellation fee. After we switched to AT&T (and are very happy I must add), Cox decides to charge us a $1,000 cancellation fee!

I had order service to be installed on a Tuesday. When I got the confirmation email they had the wrong address. I called back to get it corrected and now I have to wait until the following week for them to come and do the install. I don't understand how why moving 5 house down requires a entire week to go by to install, even know they screwed up. The only thing they said they could do is put me on a escalated ticket which means they can come earlier if they have time, but I have to be on call for them to show up. So basically I have to drop everything so I can cater to Cox for their screw up. Worst Customer service ever.

When I signed up online I saw that the person who signed us up "Added" to our account things DID NOT want. We went to the store to have things taken care of; they would not do it, said they can't if it was done online. We ordered self-install, which we did but it did not work. The sent out a tech who found problems at the pole, not in our home but they billed us for it anyway. We called, they said they can't correct it until we get our bill then we would have to take it to the store to have it removed; we did. At the store the Manager agitated the situation and double billed the charge to our account versus crediting us after some time. We still are now trying to get this bill taken care of; they won't.

When I signed up for Cox Homelife, I specifically asked for the most affordable package. I was told that included one indoor camera. I now find 3 "One time" monthly charge for this camera. I called Cox and they said it was an "add on" and was listed on the contract, but the contract was many pages and their representative assured me I was getting the minimum payment package. Since I am now paying the second of 3 "one time" monthly payments, I asked if I could return the camera to avoid the third payment, but they said the contract is the contract. Bottom line - can't trust Cox and their representatives. You have to take the time and scrutinize the contract before signing, you can't take their representative's word for it. At least, this has been my personal experience.

Service was poor for 2 years, numerous techs came out, change of my DVR w/ all my recorded shows and still had to continuously reboot cable and Internet. Price is too high, especially for bad service. Customer service didn't want to credit me appropriately. Cox sucks!

I could go on and on about the incredibly poor and unprofessional service me and my girlfriend have endured since we first decided to be their customer. One story I will share is my girlfriend and I went up to the Solutions Store here after being promised from tech support that some service we wanted we could get for a good price good internet and TV (Contour) for $80 a month. Got in the store and the guy called both my girlfriend and I liars and that it would be $180 for that service. Needless to say, we did not sign up for that service and if AT&T was an option we would drop Cox and their unprofessional, greedy, service. DO NOT GET SUCKED IN. THEY WILL CON YOU AND YOU WILL BE DISAPPOINTED. If they would let me I would give 0 stars but 1 is as low as you can go.

I spent some time reviewing the service agreement and phoned Cox this morning to reduce all my services to the bare minimum. Today they were able to take off the HBO and also reduce the monthly rate, was able to keep all my services. I would advise anyone signing up to know what this agreement says as they used my ignorance of the price lock service agreement against me.

Left Cox 2 years ago because of bad service - they have a great offer last Dec so I said to myself give them another try and that was a huge mistake. Prior to signing up I asked the salesperson to provide me in writing what its being offered to me and he did. Provide me the rate and $200 gift certificate in 3 months. After 4 months I received the certificate and it's for $100. I called and was transferred manager. He said it's not his fault because the offer ID that was given to me by the salesperson is wrong. To get me off the phone he said that he will apply the $100 credit. On 4/25 I called and there is no credit posted on my account and the supervisor that I spoke to this time (no friendliness on his voice at all) said he will email the supervisor that I spoke to a week ago but he cannot guarantee. BTW this is the exact same issue I have with their home life security. This time $200 gift certificate the salesperson told me that I will get is I am not getting anymore!

Worst Internet and cable company ever. Stay away from them. Over the past couple years I have had nothing but trouble with their Internet and cable.

So in my area Cox is the only service provider. If I had the time and you had the patience I would tell you all of the horror stories about having an endless amount of incompetent technicians trample through my house, break furniture they moved, drilled holes and run wires everywhere only to get service that works on a very rare occasion. I've complained so much and reset the system so many times I lost count.

After seeing the commercials for hassle free set-up, I decided to order internet from them. At first, I was going to order cable and internet but apparently the package I wanted wasn't available in my area. As frustrating as that was I still went with internet since I usually watch netflix anyways. After placing my order I received an email notification stating that my order was processed and it was available to be picked up. I thought it was strange because I thought someone would be bringing it to my house, but seeing as how they charged $100 for someone to set it up vs $20 for myself to set it up, I then thought okay. Maybe I have to pick it up because I chose to self install. I soon received another email stating that it was being prepared to ship. *Say what?* So, I got on my phone and talked to a rep with an outrageous name who said that there was "an error with their system" and that's the reason I received conflicting emails.

Let me go on record and say I literally despise Cox Cable!!! I hated their service 5 years ago and I hate it still to this very day!!! I'm forced to have them as a provider because of where I live and just for that I cannot WAIT to move. My internet bill is 80 dollars...EIGHTY DOLLARS. I only use it to stream Netflix and Hulu on ONE DEVICE and every time I use it I'm disconnected, or it buffers, or I have to reboot my modem, and it's supposed to be the highest speed!!!

I recently canceled service with Cox after being a customer for 5 years because of price increases in my bill. During the conversation with the representative about canceling my service we reviewed what equipment needed to be returned. She told me that it was unnecessary to return the modem because I had purchased it back in 2010. To be honest I didn't remember purchasing it and was planning on returning it along with the rest of their equipment. I was told I should keep it in case I change my mind and wanted to switch back to Cox. I turned in all the equipment (except the modem) and payed off the balance on the account at the local Cox Solutions store.

Have had Cox for many years; too many. I pay $215 monthly for 2 hi-def boxes & internet. Cox is the most costly utility I have on average & are certainly the most unpopular utility in Oklahoma because of the television side of Cox. Also agree, very difficult to deal with from a customer service standpoint due to their size vs the local gas or electric company which we probably tend to compare it to. The Cox customer service reps have a terrible job. The real problem is not the customer service nor the service techs I assure you. They have always been nice but agree very limited on their effectiveness but they seem to try.

I cannot even begin to describe the level of frustration that I have. You know those reviews from people who can't spell, can't articulate what really happened, and you just know it's on their end because they screwed up? I'm going to do everything in my power to show that I'm not one of those people and that Cox seriously doesn't know how to do business (or math).

The entire company is a glass pyramid of lies and deceit. False advertisement is very important for them. I just found out that I have been paying rental fees on the internet modem I bought outright from them. They thought I wouldn't notice because it was only a small deviation from what I was expecting. I had heard from many neighbors that they frequently have $2-10 dollar variances from what their bill was expected to be. Also, they maintain a monopoly on providing internet and tv to any one location in the Las Vegas valley, so that any other company can only provide one or the other but not both. We should all boycott until they get honest.

All large corporations have their pros and cons. I've been with Cox for a long time now, and overall I've been satisfied with their service, and thankful I don't live in an area of town that has Comcast instead. Their pricing isn't competitive because, well, there's no competition. I can't get comparable reliable high-speed Internet from any other ISP, and Cox knows that. That's part of the balance of a large private company with no real threats.

We had AT&T DSL and today a Cox guy was suppose to install Cox internet. We wanted to see about lowering our bill because AT&T doesn't have "Unlimited" internet usage and Cox does. The Cox guy showed up at 10am and by 7:30pm he was leaving and we STILL DIDN'T HAVE INTERNET. He kept saying over and over that he has been there all day trying to get internet hooked up but he couldn't so he would be back monday morning or he would have someone else come. He said that a cable needs to be ran outside. But he didn't have that cable on his truck.

Cox Communications recently went all digital, which means more money. And, ever since, we have had nothing but problems. When we watch television in the evening the picture is constantly breaking up and freezing and many times it just shuts off completely. When I call them, they do not have any answers as to why I am having problems. I would not recommend Cox to anyone.

I originally signed up for TV, internet and phone for a promotion rate of $152 per month. It was fast internet and all the movie channels… the big TV package. A couple months into it, I realized we were not watching much TV. So I wanted to see if I could lower my bill by removing some of the TV services. After talking to their representative, we agreed to remove the TV extras (HBO, Cinemax, etc.). By doing this, I was promised a rate of $110 per month plus a credit to my account. The representative advised me not to pay my bill, that they would apply the credit and issue me a new bill. He also assured me that I was still eligible for the Visa gift card.