Cox Cable Reviews

This is the worst Internet connection I've experienced since dial-up. The customer service is negligent and irresponsible. We made three appointments to have cable put in bedrooms upstairs and they didn't show all three times. When we called the Cox office were basically like, "oh well". This company is unethical.

Debit card changed. When I called to make the payment I was told that the $25 late fee would be waived. It was not. When I contacted them online I could not an answer as to why they didn't waive the fee and they couldn't explain what periods my current balance covered. Twenty five minutes into an online session, I asked for a third time for a breakdown of the current charges and what billing periods they covered. I was then disconnected.

Since moving to our new house in Edmond, we switched from AT&T to Cox because AT&T isn't available here. It has literally been the biggest nightmare that I have ever had to experience. When moving, I was really excited, thought we were going to be paying for 150mbps compared to my previous 50 mbps internet with AT&T. The 50 mbps with AT&T is literally a thousand times better than 150mbps with Cox. The internet's download speed fluctuates from .3mbps to 150mbps constantly. I am unable to do my work online because of this and the reason for the problem is because this is a brand new community and Cox still has a 10-year-old node. I tried to explain this to them over my 20 phone calls that have last about 16 hours but over and over they send someone to look at my modem or LAN connection, as if I am literally retarded and don't know what I am talking about.

This is beyond ridiculous. Cox high speed internet is about as fast as it was when I had my first computer in 1993. S L O W is the speed of their high speed. They've fixed it several times by coming out and doing something with the wiring but shouldn't that last? This is so annoying. Is there an alternative internet provider? It was suggested to me yesterday, when I decided to Chat with Cox, to unplug everything and reboot. I'm tired of doing that. What in the heck is going on with Cox? I guess if they are the provider they don't need to mess with the little guys.

I've been a Cox customer since 1981. Since we moved to the house we are in now, 24 years ago, we have had problems with our service. Many calls have been made, but things continually get worse.

First of all, I've been with several different ISPs and Cox Communications is BY FAR the absolute worst. I have been with them for years now and I have been in at least three different locations in my city. I used to pay for 25 Mbps Download and would always get HUGE lag spikes and these aren't just occasional, they are every 2 minutes. They are so big that my speeds go down to 1.5 Mbps. Yes, that's right. So anyways, TODAY we upgraded our services hoping that these problems would stop. NOPE, they are still the exact same.

So I have read many of these and I must share my experiences with these d-bags.

Just tried to let them keep my family's business. Got transferred 6 to 8 times, none of which were warm hand offs (had to explain the very basic info with everyone). My dad passed away and wanted to keep home security and get rid of Internet and cable. Like I said wanted them to keep the business but after all the transfers and getting hung up on and then they tell me that I have to bring a death certificate to an office despite the fact I live out of state.

June 2013 they had a specialist come in after repeatedly telling me to buy a modem router. He replaced a connection in the wall which made reception better for awhile. He talked me into buying a modem/router combo (mine were separate) from Cox, which I ordered, & which really had no additional speed after his repair. Later both TV and internet service were lacking. They sent someone who drilled and worked on a connection in the other side of the wall. Then he just replaced both cable box, AND, MY MODEM ROUTER, WHICH I BOUGHT, AND HE TOOK IT. So I assumed they were giving me a modem router as someone called ME about sending a repairman, after a complaint I made, & the representative said the repairman MIGHT replace my modem router. The repairman did no tests, he just replaced.

We have been with Cox for over 5 years. Today I finally said enough and cancelled my services. We've had so many billing issues as well as technical issues with both our internet and cable. They were supposed to cancel a channel package but instead continued charging me for a year and then refused to refund me because it was "my fault". I have had 5 techs out at my place in just the past 2 months, all of which told me different things as to why my internet was so slow and why my TV kept freezing. I got a new modem, new router, new boxes and still continued to have the same issues. Still none had an answer as to why. Not one of their customer service reps is knowledgeable and had every confidence in telling me that "they are unsure" like it was an acceptable answer. We signed up with dish today and even if the internet turns out to be slower I will still stand behind my decision and not supporting Cox.

I've had service with Cox Communications for about 5 months now and they say they never received my payment which was paid with a money order I purchased at Walmart and it was cashed by Cox Communications... Still 3 months later they say they didn't receive it. Now my bill is $900. I'm at a loss of words. Services been disconnected several times!

I have had cable and internet services with Cox for 6 months now. This is the second time my services have been disconnected. The first time I called and told them I never received a bill which should have been emailed. They asked if I wanted to switch to a paper bill system and I replied with request for both so I would be sure to get a bill in some way. The representative said that wasn't possible so I asked for paper billing.

I called to ask why the Patriots weren't being aired on Fox and the person I talked to had absolutely no idea. She put me on hold for 20 minutes and came back with nothing or than, "Cox decided to double book shows on Fox and not air the Patriots." You decided to not air the Patriots game IN CONNECTICUT?!? You know CT is in New England right? The head of Cox must be a Jets fan. In addition, our internet drops constantly and their customer service is atrocious. I'm changing cable and internet providers as soon as I can.

Our internet service goes out on almost a weekly basis. Every time I call to report an issue I am told the same thing, reboot modem router etc. Even though I have already done it they are obsessed with it being done again and again even though I know that that is not the reason of the problem. After I jump through all the silly hoops they always want to schedule a technician appointment because they are convinced it's something on my end.

There are a few decent people you contact, and a lot more **. Expect argumentation and impatience occasionally, more frequently than not. Example #1: I was on line with customer service... those in business know how important customer service is... and the woman on the other end argued incessantly about an obvious faux pas on my bill. So of course my blood pressure goes up talking to dumbass. I called customer service and got a very cordial young man who took care of business like a pro.

I have been having problem with this company for about a month. I paid 185.90, and 49.00 for this month, and my services didn't even get turned on. I called several times and all that happened was I either kept getting transferred to different people or they ended up hanging up on me. I just called customer service because they need to refund me money and that is a hassle as well! I tried calling and they transferred and hung up on! This is the worst I've ever dealt with. To top it off, I got charged 64 dollars in fees?? All this money out my pocket and no services. HORRIBLE. Cancelled this account.

I hate Cox. This is the worse cable company in OK! They don't care about the customers. I have been a customer for 15 years. They tell me I have until a certain to make an appointment then don't honor that! Then disconnect service in the middle of the night when customer service is closed! I wish this place would just burn to the ground! Their services work half the time. Techs come out and don't know what they are doing! The techs come out and leave wire all exposed. My dogs chewed through the cables. It took cox 4 months to come bury my cables! My billing is never right. I have that so called consumer plan but every time the techs come out some reason I'm still charged! It's a frigging all day adventure when dealing with them. Always an issue with them. They refuse to get anything right! You would think with the low ratings they constantly receive they would do better! I will be leaving Cox as soon as possible!

One would find it extremely challenging to defend COX in a local hall of subscribers without local cohorts stoking the fires as malcontent to protect their kick-backs. They would argue that Dish offers them fair competition without the availability to deliver a full service package (such as internet and phone service combined). As one example; the mini-box. Such box requires one to dismantle the latest gadgetry that one has waited years to come in existence to be replaced by a relic of the 19th century box; at an excess of $2/per TV after taxes for life of contract.

We moved to Macon, Ga. in March and became customers of Cox. We were hesitant as we had not heard good things about Cox, and so far Cox has lived up to its poor reputation. Our Internet has to be rebooted on a regular basis, and the TV service is challenging (can't always get it to playback recordings on the DVR and often it won't load particular channels). Recently our credit card was stolen and we had to use a new card for our auto payments. We entered the new information into the Cox system immediately and got a confirmation email right away. It's been about 3 weeks and several phone calls (if you ask for a supervisor they dump you back into the queue - so frustrating!) and we have been charged a $25 late fee (which after several calls I got reversed) and are still being told we are overdue in paying our bill.

My cable box died so I brought it in for replacement. They replaced it with a box that had less functionality (no DVR). When I called to get it working, the agent stated that they replaced with the wrong box, but she would just take off DVR and make my bill cheaper. The next month, my bill was higher. I called and the agents said that there was nothing they could do because the previous agent removed a package that is no longer available so I just need to pay more for less service. They offered a deal to reduce it back to my original, but they said that would be taking off services that I previously had. None of this was a result of my action. The replacement box was their mistake and the agent increased my bill without my consent. Cox offered no acceptable solution. Basically, they said that I should suck it up and pay more.

I'm going back to AT&T.

Have had their service for over two years now and should have thrown ALL THEIR EQUIPMENT AND SERVICES INTO THE STREET!! They are useless! Have had other cable companies over the years but they are a disaster! Have had on-going service problems (too numerous to mention) with ALL SERVICES (Cable, Internet and Digital Telephone) and they have never been able to resolve them. They keep insisting that the service issues are related to their equipment but after the last visit by their technician that have admitted it is their network! Not much has been done today to make any adjustments or corrections. Once my agreement with them is over you can bet their equipment and services will be in THE STREET WHERE THEY BELONG!!

I have been a Cox Cable customer for ten years. Over the last few years my bill has doubled in size. When I brought it to their attention I asked to eliminate the Sports and Info pack. I wanted to reduce my bill by $10 per month as I am now on a fixed income. Well after three months of haggling back and forth, my bill is still not reduced and I am not getting the Sports and Info pack. It does not matter with whom you speak at Cox as no two people will tell you the same answer. I am going to report this company to the FTC. If they are ripping me off, just think how many other people are at the mercy of Cox's manipulative ways.

I called to stop service in 2 weeks. They stopped service early. When I called to find out why I had no service, the service person keep me on the phone for 30 minutes and did not know my service was disconnected incorrectly. I did get it restarted until I called again and it took another 30 minutes. When I went to return the equipment. I had to wait 20 minutes. There we 4 people greeting those who came in, but they are unable to help. Only three persons able to help. All I needed was a receipt. However when someone came to pay the bill, one of the 4 who would not help me immediately help that person and gave him a receipt. Boy, Cox is incompetent.

Was told by person at customer service that I would be able to keep my home numbers that my husband had for over 40 years; was also told that installation would be free (was charged $215 for Installation); if we changed from Uverse to Cox. When the gentlemen came out to install our service (they were very nice) stated that everything was working and that we could cancel our service with Uverse. Called Uverse late on Saturday to cancel; not realizing that the original phone numbers were not even ringing into our home/office; Cox had changed our phone numbers. When I called Cox to inquired why the numbers had been changed they said that a PORT order was never submitted to Uverse to change the numbers over. Called Uverse on Sunday to set everything back the way it originally was and was able to save my original phone numbers (called within 24 hours of deactivating service with Uverse).

First off, I have been a Cox customer for many years and other than the high price, I've been satisfied with the services I pay for. I live in Oklahoma and prefer that my TV service actually work during tornado season which the sat tv providers fail miserably at providing a reliable connection during those events when you need it the most. My complaint is when I recently decided to upgrade my package to include one of the digital tier sport packages so as to get the NFL red zone for my husband. This bundle would also include an upgrade from my already fast internet to their fastest speed available, a digital phone line, and my choice of two premium movie channels free for one year. After carefully considering the online offer and opting in for the HD DVR and 2 extra boxes, I agreed. It required a "professional" install... I'll save that for its own dedicated complaint post, which was scheduled about a week later.

They upcharge you without consent. I took notes of everything they offered and prices after taxes. They charged me $20 more than I agreed to. When I called they told me there was nothing they could do, that I agreed to it. How would I write down the number $150.33 but yet agree to a random number $170.17. I've had 4 reschedules and a waste of probably 8 hours (a work day) or more on the phone with 15 different people and supervisors. Most just tell you what you want to hear and do the opposite. Worst experience with any company I've ever had. DON'T WASTE YOUR TIME!!!

Need to reboot cable 1 to 3 times daily. Went out completely during Democratic debate. No services all day yesterday - phone, internet or cable. They neglected $200 gift card in promotion with new service 5 months ago. The Tech who responded late yesterday identified the problem with outside equipment immediately, 5 stars for him. Today, customer service blames "area outage", clearly clueless and unconcerned. I don't recommend this company. The exceptional Tech should go work for a better company.

I have been calling Cox monthly as the bills kept going up requesting lower costs with no response. I threatened to quit service after 1 1/2 years of fighting with them and going with another company. Only then did they offer me a 40% reduction, but that was too late. I ended up keeping the email account with Cox, and they kept deleting my emails from my mail when I logged on and I could not retrieve the emails that were sent to me and lost a lot of information. They played dumb and said they couldn't do anything to help me. I think they did something so that I lost my emails because they were mad that I cancelled service with them. I am furious with their company for everything and think they are an awful company.

I was a Cox customer for three years, because that is the only provider I am able to have in my apartment. Within the three year time frame, I contacted the Customer Service Dept. for various reasons, probably once every two months or more. 90% of the time the representative was rude. My last incident is what ruined it all for me. My cable box was not working properly, so I took it to the store to swap it out for a new one. I was promised a credit, but of course, it was not present. I called customer service and they credited the account. Then the next month, my bill is $90 higher.

Installed Contour last November. DVR loses shows, doesn't tape them, freezes, etc. Frustrating. Called several times with nothing done. They said it was a software problem. Not my fault, you installed too early. Said I would get a credit. $5.25. Woohoo! Don't get it!

Cox Cable's recent changeover to an all digital service seems to have been conducted without a full understanding, or thoughfulness, of their customer base. My parents have a variety of televisions in their house: the living room has a modern 1080p HDTV, the kitchen has a 720p HDTV with a built-in ATSC/NTSC tuner and no HDMI ports, their bedroom has a modern 720p HDTV and the spare bedroom has an older 4:3 aspect ratio CRT television. In the "all digital" changeover, my parents were provided with four of Cox's mini-boxes for all of the televisions.

I was sent countless promos to add internet services for $14.99. Cox cable is included in my rent. After completing 1 yr contract with CenturyLink, I decided to try Cox. I'm widowed 51 years. No computers laptops. Only own 1 smart TV and 1 phone/tablet of which I can only use 1 at a time due to the fact I live alone. I only use internet for Youtube videos & news.. Suddenly I had buffering even though I changed my wifi name and password 2xs min. Suddenly I'm told, "Oh No Mrs **, the $14.99 is for emails only! YOU WILL NEED OUR PREMIUM PKG & the Max speed $70 a month (excluding the modem rental of course)."

COX cable sucks. The DVR does not work. I have seen a tech here 5 times in 2 months. Save your money and frustration. Do not go with COX. They suck and once you sign up they have no motivation to resolve any issues. Tech was just here yesterday. Now they have to come back Friday. I am sure it will not be resolved.

I looked at my Cox bill today, and see they added $60 as a 1 time service charge for coming out and fixing a faulty receiver. After calling 3x, and having them reset over the phone, they indicated they needed someone to come out. The person who came out replaced the box and said ours was outdated and they had been faulty. Instead of crediting us for our cable not working, they charged us to fix it. When I called, they told me I should purchase a Consumer protection plan - a monthly charge that operates as insurance in the event of their failure - makes no sense whatsoever. You pay for a service, and then you have to pay an extra charge when the service does not work.

I installed two of these at my Mother-in-law's house without incident. I tried to install one at my house with multiple problems. After Cox's phone support said they could not help they sent a company out called "Connect One" to troubleshoot the problem. Two days and two technicians later I cannot even get a picture or sound to work. The last day that they worked on it (4 hours of troubleshooting) they came up multiple reasons why it won't work. Too many to list here! They have now left and basically said "good luck with that!" Disconnecting Cox mini box and returning it to them. Going with Roku TV set box.

I moved on August 15. Today is October 5 and my cable is still barely functioning. The outside wiring is bad, and the inside wiring is in the neighbor's attic. They are getting free cable that I am paying for. My picture is terrible. When the tech came out today to rewire inside, he said he'll come back tomorrow. The techs are worthless and do not want to work. So far, the outside line tech has failed to show up for the last month. I still get my bill each month and my neighbors are enjoying the cable that I pay for. No one wants to fix this problem. I have had it!

My mother who has Life Alert and depends on reliable phone service has been at risk way too many times in the past two years. You never get the same tech twice, if they should show up they have no idea what they are doing and worse than that they do not care because they are on to the next victim. Supervisors are useless and are located all over the country. Problems once again unresolved. Irvine needs other options as Cox is worthless, expensive and is putting customers with medical problems at risk. As soon as possible this service will be cancelled.

I was billed for 100 for an account that wasn't even mine. Long story short, after dozens of phone calls, they would not remove it from my name. So at that point I asked them if I could pay it because I was absolutely certain they would log it against my credit score because they did not know what they were doing (and of course they assured me that wouldn't happen). Lo and behold, a creditor calls me and I log a dispute. To look it up that I have two different accounts, and that one isn't mine, not even my address. Still not resolved to this day. I do not want their service, but unfortunately there is no other option. In fact, I would pay twice as much for another company's service, but there is no other company that offers broadband service in my area.

I have been without service for 5 days now. I have been calling at least 2x per day trying to get the problem resolved. I get different answers every time I do call. I have been given incorrect information. I have flat-out been lied to. (They canceled my service appt saying they called and left a message when I didn't answer...that is not true. I had no voice mail, no missed call notifications and I WAS HOME when they said no one answered.) The tech reps are all nice and polite (even when I finally had it and was less than polite myself)...but they are basically useless. When the service works it is fine. However, if anything goes wrong, good luck.

Cannot watch an entire movie without the WiFi connection being lost. Tired of calling 222-1111 and getting "help" with disconnecting and reconnecting. This loss happens too frequently to blame it on "weather". Something else is problematic and unaddressed by Cox.

Thank God Cox came to fix our problem. We had service some of the time, now we don't have any service. Maybe they can raise their rates for internet speeds they don't provide and dvr services you can't access.

I called Cox to see if their techs worked on MacBook Pro and gmail administrative problems before signing up for tech support - they said yes. I spoke with 3 techs, none of them could help me - it took 3 hours total (one hour each tech). I ended up calling another tech from another company, and she fixed it in 2 mins. I then called Cox back and asked to be reimbursed (this was 5 hours after signing up) and wanted to cancel the monthly fee. The customer service rep supervisor told me, because I spent that much time on the phone with them, the $99 was non-refundable. My issue with Cox is I asked about the problem I was having, their customer service agent should have looked into for me before charging me. I don't and will not recommend this company. I'm in the process of switching to another company after 30 years with Cox. They wanted the $99 more than my continued business.

I was with Cox's when it was 2.50. In the 70's this was in my old home. I moved in Nov. of 93 to a new home, left because of poor service in 2013. Returned July 16th 2015, it as been downhill ever since. I asked for a Cox's to come out and install service. I got an outside service person who knew nothing about service. He was nice but had no clue of how things worked. He went up in my attic, messed up my heating and air system, pull down support beams in attic, put pillows in unit to hide drain damage of unit, broke the pipeline, left the ground wires in water. Attic is a mess, never told us anything. We found out in late August about the problems, when water started to leak in the house itself. The company Cox's sent out here decided they wanted to piecemeal it back together. We asked for conversion, to no avail. I was refused the home office number, had to get it through the BBB of Atlanta and report everything to the FCC, the FTC as well.

Cox Communications is a joke! Under my circumstances, Cox is the only option that I have which creates capitalism on their end. Cox has the rudest and most unprofessional customer service representatives that I have ever had to encounter. For starters I spent a total of 6 hours and 13 minutes on the phone trying to get a few minor issues worked out. It became a game to me and I had the time to do so. I was told to upgrade and it would be 8 days before a technician could come to my residence. I told them that wasn't feasible so I opted to go to a Cox store. The personnel at the Cox store told me to always come to a store because most every person I talked with on the phone was a third party employee. The store informed me that I already had the top of the line equipment and there was no such thing as an upgrade. I demanded quicker service because Internet was a necessity for my business.

Contour does not work as advertised. Calling for help is a joke. The instructions are always the same. I would like to know if they are too stupid to think that asking me to repeat steps that at best provide a temporary fix or if they are simply giving me something to do so I will go away. Either way, I will go away. It always ends with them wanting to send a service representative to waste his time and yours changing boxes, replacing fittings and cables and telling you that a fix to the program is in the works and will be available soon. I would think better of them is they would simply say, "We have problems we do not know how to fix. We will reduce our cost to you to reflect the value of what we actually provide."

We called Cox cable to have service hooked up and had to give a $125 deposit so my credit card was charged the deposit. We were given a date and time frame for someone to come out to connect service. We waited and waited finally an hour past the time we called to find out what the problem was (perhaps they couldn't find us). We were told that our service was cancelled due to the phone tech person didn't place the order properly - imagine that but she had no problem charging my credit card. No phone call to say this took place either even though it was a 4-day waiting for the appt. so another order had to be placed and now have to wait 5 days for someone to come out. Very frustrated and dissatisfied with them already and my service is not even connected yet!!!

TV has tiled frozen audio difficulty for 23 years. In April promotional period ended with no notifications. Was 119 for basic cable and Internet. September escalated to 202 for same lousy service. No rewards for loyalty. New customers bundle TV, phone, internet for 99.99 a month.

I have been a customer of Cox cable here in Virginia Beach for well over 20 years, primarily for internet service. I dropped their TV and phone about 15 years ago and went to Dish for a few years, then to DIRECTV. Last year I dropped DIRECTV due to customer service issues and re-bundled my phone, TV and internet with Cox.

I disconnected my service with Cox Communications when I moved, but they continued to bill me for two months afterwards. Because they used my old address I didn't see the bill, so they charged me $30 fee on a $16.53 bill. I have been a customer of Cox since 2011 and have NEVER had a late bill in my life! When I called to discuss this with their customer service department, she was incredibly rude, wouldn't listen to anything I said, and spoke to me like this is something that happened all the time. When I requested to speak to a supervisor she said I would receive a call back in 48 hours, but that I would be turned into collections if I didn't pay the entire bill (including the $30 fee). I will never use Cox Communications again. They have the worst customer service of any company I have ever used!

Dealing with Cox customer service is an absolute horrible experience. No one knows anything and they never get back to you all the while promising they will. They create phony bundle contracts and don't advise when they will expire and then your bill goes up $75. There is no recourse, no explanation and no alternatives to Cox in my area. Just a very difficult company to deal with. Would never recommend them for anything.

Set appointment for 8 to 10 am for two TVs. They called to confirm the appointment but the contractor could only service one TV and I would have to wait for another time for the other TV. The first contractor came and said their appointment had been cancelled by Cox and they could do the service. Fortunately the contractor performed the task anyway. It took 2 minutes. Unfortunately Cox is only a shell company where all services are outsourced and there is nobody in management to address the concerns. I had to be available all day and spent 1.25 hours on the phone with Cox.

While the pre-recorded message (prior to connection to a "live" rep) at 888-203-9924 correctly states that Cox's conversion to all-digital cable is to meet "industry standards", several different representatives falsely claimed that their conversion to all-digital cable was "mandated by the FCC". (The mandate only applies to broadcast TV -- NOT to cable modulation.) Reps also falsely stated that consumers who did not use THEIR cable boxes or THEIR cable cards for "basic" cable service would lose ALL cable content and services at some point after 9-1-2015 unless they added COX's "Mini box" -- even on cable-card-ready plug-and-play devices. They claimed that only equipment leased or provided by Cox could be used and that no 3rd party options would work (which is a violation of the FCC mandates concerning those provisions).

Setup a payment arrangement with Cox for $175 to be paid on August 7th. I received my funds early so I paid them on August 6th. Well apparently that wasn't a good idea. They went in my account after receiving payment and because the funds were not available they charged a $25 return check fee and basically said there's nothing they can do about it. We have decided to move on to another company and I would not recommend this company to a total stranger. Please do not select Cox Communicates as your provider for anything or you will be sorry.

Cox Cable has decided to go all digital. Sounds great, don't it? The catch is that you have to go all digital. You have no choice but to go all digital, or you lose your cable service, which truth to tell ain't all the great anyways, so it's probably not a great loss. However, if you are paying for cable service you ought to at least get quality cable service because it is expensive. I had channels 2 through 63 and was quite happy with just those few channels.

Our internet goes out at least 10 times a day if not more. It's so bad my daughter is homed school that we are having to change our service. We call them and they have no explanation as to why it continues to go out. We've had to buy a new box, pay for a tech to come out and drill holes in the side of my home and still no internet. My advice is if you're moving to Chesapeake do not get Cox. They have no service available. It goes out more than it stays up. It's not worth the bill.

I called in to have my home telephone number changed. Was getting too many crank and spam phone calls. I was unfortunate enough to get a representative without a brain. It was almost like someone happened to passing by and answered the phone when I called. His name was "Deandre". I think that is how it would be spelled. Do people still say "foe" when they mean "four"? Well, that's how he said it! Anyway, he went as far as to tell me what my new number would be and told me everything was handled and the number would be changed. It didn't happen!! I had to call back the next day with the same request. They had no record that I had called the previous day. Today it got handled appropriately but what a hassle it was. Ended up having to talk to 5 different people. I'm beginning to think most of the people they hire actually don't have a brain!

When a speeding truck disconnected three utility lines from the roadside utility pole & cracked the base on our utility pole (100 feet from the road), I contacted Cox Cable (the electric company & AT&T) for repair. When no one from Cox Cable showed up by mid-afternoon the next day, I went to the website & "chatted" w/ a clueless person who told me that NO repair order had been issued the previous day. Finally, I convinced her to schedule a repair the next day. This is the second person to which I carefully described what happened. Cox Cable sent a repair person who "doesn't do this kind of work" (eventually). I WILL thank this repair person for contacting Cox Cable for us.

Is someone out there complaining to Cox that they need a more superior quality picture on their televisions? What is the purpose of Cox finding the necessity to move to all digital and force us to pay for a mini box or lose all channels on Sept 22nd? It should be a choice for all and not something stuffed down our throats. I've had Cox internet and TV for about 15 years and they still want me to bundle in their phone service, although I've had cell service for years now. With the internet and TV, I was hitting close to $150 a month. Dropped internet to the lowest/cheapest plan they had, because even with my own modem, I was paying $125 a month for the same usage I'd have at $35 at slower download speed. I don't need high-speed digital to download a program.

I very disappointed by the service provided from Cox because they keep on changing my payment every month. I talked to the guy and he said something. Lady who adjusted my payment - she talk another thing. How can I trust this kind of automatic payment from my account? They are very crazy on dealing with customer. And I have been with Cox more than 5 years already. So always I have pay a lot.

Cox offered me a bundle service and I thought at the time it was a good idea. The cost was relatively reasonable and we added international calling for $5 additional dollars for 300 minutes. After a couple of months I noticed I had caller ID and a second line on my service that I had not requested. I called customer service and was told that I was put on a different plan and that this plan was cheaper. After listening to the cost and service I agreed it was cheaper.

On Friday August 7th Cox construction went onto my property and began construction on replacing their pole to pole cable. It was late in the day when I addressed them by asking how long will this cable be hanging four feet off the ground over the road that goes to the lower part of my property. The installer ask if it was ok to pull it back up on Monday. I said so long as it does not go passed Monday.

I've only had Cox internet for a little over a month now. I can't even count how many times it has went out daily. Right now I'm typing this complaint as fast as I can because I for sure know the internet will go out. This is absolutely ridiculous. I'm paying $70+ for this service? **

Internet no connectivity, called the helpline and tried all "Automated" troubleshooting methods for about an hour. Then an agent came online, tried some more "troubleshooting" methods, which was basically restarting my modem/router and computer again, but in vain. Then I was told that they have to schedule a technician to check out the problem and that I have no choice other than to wait two days until someone arrives to hopefully rectify the problem. I expressed my frustration for having to wait two days to fix their problem and the agent's continuous response was that she had nothing to do other than to inform me the earliest available technician schedule. RIDICULOUS! Simple question, will COX credit two days' worth of money for the downtime?

I have had Cox HD tv for 5 days, and have had to call 4 days with issues. Day 1 I connected the mini boxes to my tv's. In the process, a tv screen accidentally broke. Day 2, I did not have any HD TV service. I called customer service and was told there is a service outage. Day 3, all my mini boxes were not working. I had to call customer service and have my boxes reset. At that time I told them about how my one TV screen broke while installing the mini box and asked if I could get some type of service discount to help offset the purchase of a new TV to replace the TV that had broken. "Not our problem" I was told. I got no sympathy.

I have inherited Cox when I bought the business. They have very poor technical support, terrible customer service and all around really bad company to do business with. They recently ran a campaign to upgrade your cable box to digital - nothing will change and you will get additional channels etc. We fell for it and regret it big time! They came in changed the boxes, disconnected our DVD player, took it down and forgot to put it back in the built in space and left our channels got all messed up and I had to spend hours on the phone to explain this and finally when someone came back to fix the DVD player back in place, they also notified us that we can't watch the channels we had anymore and it will now cost $90/month to have those channels instead of $25 that we used to pay!!

We've been a valued Cox customer for 15+ years. 3 years ago we fell on hard times & decided to turn in all of our DVR's, cable boxes etc. Any rented equipment, as the rental fees alone for 3 TV's ($54.00) plus their cable service was $120.00! We've been box & rental equipment free for 3 years. Our bill has been $89.00 since. As of this morning I have no TV because Cox says they went all digital & we MUST rent this box in order to have basic TV. The box costs $2.50 per box in rental fees (I have 3 tv's) PLUS the "service" charge of $1.50 per month. That's an additional $144.00 a year just for basic TV! I've called 3 times, gotten 3 different people & they've all told me to ** off!

Every morning, channels are "temporarily unavailable." Also, On demand is also always unavailable. Am I mistaken, or does Cox not advertise that if I have On demand, I can access my shows whenever I like? Since this is not the case, is that not false advertising? WELL, I plan on contacting a lawyer to find out. I have complained so many times over the years to Cox about their services and prices. I think there is only one thing they will understand, speaking in their language, money. Right now, collecting evidence. Every time a channel ON Demand is unavailable, taking pictures and documenting it. I'm done paying over 220 monthly for sucky service.

Yesterday evening my phone, fax and ability to print (because it's connected to the telephone) suddenly stopped. I called Cox Cable from my cell phone and spent almost 90 minutes with the customer service representative telling me that nothing wrong (despite the fact the phone and fax didn't work). I finally requested to speak with a supervisor who went through "advanced" tests and determined there was an issue that would require a technician to come to my house but none were available until Saturday. I explained that I am a consultant and this is my home office and I'm unable to conduct any work given the issues and this will cost me dearly as I have proposals needing to be printed and faxed.

The entire city has no internet and TV service for over three hours on the sunny day with no storms. No estimated fix time on my only day off this month. No one has a clue when it will be fixed. They just keep extending the fix time But they will be sure to refund my eight dollars for the day. Never mind. I pay 230.00 a month for their services. The most annoying part is I watched their happy ads on TV all for about a half hour this morning before service went blank.

I love to tell whoever is concern that "I hate cox!" I wanna warn everyone about this shady charges. If I can save 1 person from them that will make me very happy. They will charge you for the most nonsense they can make up like (installation fee, activation fee, partial service fee, roaming fee etc.) Which all falls in 1 category. Hey if they can get away with it, why the heck not. To make my story short. They are charging me with all these things I mentioned when they actually told me that I can cancel my account anytime and that I don't have contract with them. But unfortunately... once again... charges pouring and instead of saving money for deals they said I'm going to have was all lies and **. Reason why I cancelled my cable from them in the first place because of these issue. But since I cannot have directv which I love the most by the way because the signal is bad in the area where we recently moved.

I'm paying for the best service Cox provides, but I'm still having connection issues. I'm constantly being disconnected from the internet. When I chatted with their online customer service agent, all she could offer to do was reset my modem, which didn't help the problem. She couldn't offer me any guidance or assistance other than to schedule someone to come by tomorrow. She also couldn't be for sure if I would be charged for the service technician to come out. I specifically pay for the best and most expensive service they provide because I need to have internet service. That said, I have connection issues far too often for the package I pay for. Sometimes, I question whether my account is being throttled or not. If there were any other ISP's here, I would switch.

Last month my bill was for a total of $81.77. Midway through the month I added their advertised Variety Pack for an increase of $10 per month. My current bill is for 136.98 plus a $53.19 partial monthly charge. Chatted with the online "service" rep Seldon ** and was told yes my bill has increased repeatedly while I repeated asked "why so much". Never got an answer to my question other than to call the toll-free number. I will never be happier than when I set up service with CenturyLink and cancel the Cox service.

With how much I am charged per month by Cox, the issues that I experience are ridiculous. Whether it's channels routinely being temporarily off air, not loading at all, to none of the on demand options functioning properly i.e. midway through the program it just stops and having to restart the entire show, to the wi-fi shutting down randomly, to the landline being full of static and only working on one jack in the house. And the remedy for all of this when I called in? Unplug the cable box for 30 seconds and then plug it back in. Be warned, Cox is overpriced and allowed to get away with it due to them being the only show in town. I advise exploring the satellite companies as well as internet options and only using Cox as a last resort.

I started receiving Cox services about three months ago. When they came to set up my cable, the technician showed up at my house at 9:30 pm. He didn't finish until around 10:45 or so. I was furious. Finally everything was hooked up, but not long after installation, my cable started cutting out and cutting off with a black screen. I called, they fixed it. Again, everything working right. Last week, I received a call saying I was eligible for internet services for a low price. The installation day wouldn't be until a week from the date of the phone call and they should be here between 5 pm & 7 pm. I agreed and said okay. Here it is Thursday, at 10:32 pm and they still haven't showed up. I called at 8 pm to find out where the technician was, they said he had gotten behind, he'll be to my house shortly, well as you guessed they didn't show.

I do not usually go out of my way to complain, but this is something I wish I would have seen before I subscribed years ago. Customer service is the worst. Problems go unfixed because we are working and cannot conform to the 5 hour window that they may or may not show up in (and they have stood us up twice). The cost is up there too. Cox Cable is absolutely the worst organization I have had the displeasure of dealing with comparable only to the U. S. Government. I plan on changing vendors ASAP!

I received an mail regarding special offer for preferred Internet for $39.99. Called the Cox service and everything was set up. Don't know why Equifax didn't allow for my credit check. The lady over the phone said I'm eligible for the offer. Then I went to fairfax store and over there they said I'm not eligible for the offer. I even paid $25 security deposit. The lady who created my account called me and said sorry. And I tried to call the main office. They forwarded my call to more than 5 people. Now I'm seeing hard inquiry on my credit for the scheme which they said I'm not eligible. And I didn't even got the Cox service. Also why there is 2 kind of communication over the online (phone) and store people. I got a hard inquiry on my credit for a service which I never obtained. Really depressed with the overall service. Never ever gonna recommend Cox to anyone.

I have have an old friend who is almost 92 yrs old. He has Cox Cable for years. He was able to get the religious channel 14 up to a couple weeks ago. Now Cox Cable is telling him he needs a cable box in which they will charge him extra in order to get channel 14. He already pays for extended basic every month. The man lives at Westminster towers retirement home at **. It's just a shame that companies like Cox Cable take advantage of elderly people.

I just received a special offer for "VIP" customers in the mail. Offer code ** for 129.99 mo. I called to order the offer and was told that I had a very old bundle that had a discount and that I would not be able to get the new offer price of 129.00 mo. There is no mention of this on the special mailer I got. This makes no sense at all. This is simple FALSE ADVERTISING. BEWARE of this bait and switch!!!

Cox cable should be dismantled in Virginia. I've had Fios before but where I live now, I can only get Cox. Cox customer service (especially managers) are incredibly terrible at "serving" customers. I truly believe it's fraud. They seem to intentionally disconnect the call 2-3 times without calling back. I have wasted hours and hours in an attempt to reduce my bill with Cox.

Cox broke down the most popular commercial television and refers to them as premium and charges you accordingly. In other words, you will pay gouging prices to watch mediocre content. They don't refer to HBO, SHOWTIME or any of the movie channels as premium. They're other. I got tired of paying over-the-top prices and went to their website to make some changes. That didn't work because the website is only geared to have you upgrade and pay more. It doesn't even allow you access to what you're paying for. The website serves no other purpose other than that. It doesn't even allow you to address or post any grievances. Oh, you can read "articles" but that's about it.

I have been customer of Cox for more than 20 years. I called Cox because my internet was out and their Representative said he needs to send technician to fix the issue. And he said I have to pay for technician visiting since once we had gone to their store and changed the cable box as we were instructed to do by them. Cox's online reviews speaks for itself. Their rating is very low.. I hope other competition takes into effect so consumers have more choices.

I called Cox to sign up for a bundle that they had advertised on the website for $99.99 (Bronze Essential). The sales rep told me it wasn't really $99.99 because I needed a box and the cost would be $129.00. I said "ok", because that's not much. A couple of days later, before I was hooked up, I decided that I didn't need the cable because I had streaming and I didn't need the phone because I had a cell. I told this sales rep that I had signed up for Bronze Essential for $129.00. He said it wasn't really $129.00 because there were all the fees and taxes and it would really be $156.00. I said I wanted to change my order to internet only. The sales rep then tried to scare me by saying "Emergency svcs can find you in 20 secs with a landline. They might not be able to find you." Trying to sell me something with a threat is not going to end well. I emphasized that I only wanted internet. He told me the charge would be $129.

I signed up for their Digital Telephone service using a special "loyalty program" discount of $9.99 for 12 months. For three months following I received only my regular Internet service invoice. Then three months later, the telephone service was added to bill. However, rather than being invoiced at the discount rate, it was at the full rate. Calling Cox customer service, got disconnected the first two calls. Finally spoke to someone who said another department, "Customer Loyalty" would need to take the call. Got disconnect again. Third call, spoke to the correct department who said they did not show my discount, but would agree to extend it to me. "Please stay on the line and we'll adjust the bill". After almost 1 hour, got disconnected again. My bill went from $9/month to $280/month. I don't think so! And while they say they care, they don't seem responsive to correct the error.

Since 6/28 our picture has been tiling w/ audio drop. After 4 service technicians and 3 bucket trucks to check the line, we are still having the same problems. All they can do is schedule another service technician NEXT WEEK to come to my home for a fifth time.

I signed up with Cox in February 2015 & was told I would be getting a $200 gift card for signing up. It is now July & I have received nothing. All your computer says is "processing". How long does it take to process this? I am really pissed with your company. I should report you to the Better Business Bureau for not doing what you promised. This is not good business to your clients. Offer description-Cox DS Cashback Arizona. Tracking number **.

Just called Cox to get a quote on phone, internet, and cable services. The rep asked questions about who is the current service provider and continued asking questions to gather information as if I'm signing up with Cox today. I just needed a quote and I made that clear. I just hung up the phone because the info being asked was irrelevant. This was a sign that I definitely would not want to be dealing with them if they have to ask me too many questions and not just tell me what I asked for.

FYI, you shouldn't let third-party representatives sell your services especially for customers that have outstanding credit, always pay their bills on time or early, and then when they need something fixed, they get screwed. Especially when your bill is supposed to be a certain amount that was promised and then when you get your bill, it's a different amount. They really can't explain why they put in tickets after tickets and somebody drops the ball.

Without a doubt this is the worse designed remote for every day function I have ever used. Setting up the TV was easy. The remote itself with tiny buttons at the bottom - it is a joke. I have been with this company before it was Cox. I JUST WANT A BETTER REMOTE!!!!!! Ps the new TV guide sucks also.

Please, can somebody tell me how Cox is getting away with charging so much for internet service? My monthly bill is $82 and climbing! The internet service is crappy, today the service has cut off 2 times already! Then when you call and inquire of the circumstances, no one knows anything! Oh, and don't get me started on Customer Service! You call, yes most of the CSR are nice, but they are mixed up! I have spoken to 3 different people and each one has told me a different amount due! First it's $207, then next CSR oh it's $165 then speaking with a CSR today I am told that I only owe $82.54.. I wonder if people are trying to pad their pockets with my money by adding on charges!

I got a new bill and was never told that Cox Cable charges for ANY calls right outside our area. I was shocked that a call to California from Arizona cost me 7.50. But a call to Hungary was only 1.19. Channel selection sucks. I was only supposed to pay 99.00 per month for 2 years with the bundle package, but my bill was 157.00. I think I am stuck in this 2 year contract... I guess I am just screwed.

When I first mentioned to friends that I was thinking of signing up with Cox for internet service, it served to induce a response of grave concern. Without exception they became angry and visibly shaken as they related one horror story after another: grim tales of false charges, credit card fraud, payment and banking irregularities, pernicious credit reports, amongst a host of other sordid activities. "Customer service" was reported to be "non-existent". Naturally alarmed by these revelations, I went online to seek confirmation of these charges. I noted that Yelp reviews were among the worst I had ever reviewed, and Cox was voted as one of the most hated companies in America. Poor business ethics notwithstanding, but aware that Cox had been awarded a near monopoly in Laguna Beach.

This Sunday will be the 4th time I've had Cox to my house to fix the same problems. My internet, phone and TV keep losing connection. They have replaced the cable box twice, 1st time with a used box 2nd time a new one. Replaced the splitter as well. I think it may be the wiring they installed 4 yrs ago but they don't seem to want to go there. Ready to look for new provider!

Everything went wrong...from cable taking 4 1/2 hours to hook up, to not being given a price quote when asked, to coming back to hook up the phone line...more stress. Phone line STILL not working, box not working correctly, waiting for someone else now to take care of the problem. One problem after another, constant stress, disappointment and aggravation, plus taking up A LOT of my time!!!

I signed up for the tv, phone, and Internet bundle. Before doing so I asked if I could drop the bundle if I wanted and keep Internet. Phone rep said yes. I asked if there were fees to do so. He said no. Today I called to do just that bc we don't use the cable or phone and I wanted to upgrade my internet. After about 10 minutes of the rep trying to sell me different bundles after I just said I wanted nothing but to drop to that bc we are paying for something we don't use. She said "sure... oh wait there will be a box price cancellation fee." I said, "what! No one told me about this and I specifically asked about the fees." She then said "well it was in the written agreement we sent to you." I then said "I purchased the bundle over the phone, which is a verbal agreement. I didn't sign a written agreement then get the bundle." She said "the written agreement is a copy of the verbal agreement over the phone." I said obviously not since they don't match up.

Since April have a nightmare. The recording not work appropriate. 4 time change the cable box, wires, every time change more rooms... coming sometime weekly 2 times! Still today cable not wok perfect! Having credit over 150 - they withdrawn my monthly payments plus $30 extra this month and I am not sure why extra? Paying maintenance insurance since day one of service! I ask for return my payment money to my bank account. They do filled a form saying will take up to 6 week?

I'm an active duty service member that deployed. All bills like Cox were disconnected or placed on hold. I gave Cox reason for discontinued service was deployment. I insisted that any and all bills must be sent to my email. I called their automated service to hear that I owed $0.00 numerous times since leaving the U.S. In the confusion of paying last bills from the other side of the world I assumed since I have not received a bill in my email that I already paid or had a deposit that covered the last month. I also had to purchase my own router and modem about 1 year before I deployed. The equipment they sold me broke about 1 week after the warranty was up.

Cox is a crooked and very expensive company that promises 2 year contract. Thing is when one year is up your prices almost double so they make it all back. My 100$ a month plan ended up at 225$ after a year. And if I cancelled then I was penalized and would be charged an extra 400$.

Always being hit with random charges, service on internet is all over the place, TV channels often freeze sometimes for hours, pricing is high even when compared to Verizon (we all know they are high), bundles are a total way to rip you off because after 12 months you are hit with about a 200% increase. If you have any other choices then take it.

This absolutely the worst internet provider - by wide margin. Every morning internet service is gone. Then during the day depends how many bad weather we have it is gone again. Average is 2-3 per day. Sometimes is 30 or more minutes other times is modem need to be reset.

My cable has been out for an hour and when I call the customer lines they are ALL busy. Busy in 2015??? I went on their website to the chat area, and guess what? The chat area was unavailable. Horrible service.

What is wrong with this company? In the last few days I have spent close to 3 hours on the phone with them. Most of it on hold or pushing buttons to get through the maze of menu options when you call. I recently moved and they came to install cable for 5 TVs and set up internet and phone in the new house. I have been a Cox customer for over 20 years.

I have a business, so Cox charges me business rates which are probably more expensive than residential rates. Yet, they give me a phone number belonging to 3 prior residents. Now I get collection and automated phone calls all the time.

I opened up my bill for June on June 1, 2015 and saw that the price had been jacked up from my usual $131.18 a month to a staggering 158.18. I proceeded to call Cox that same night at 7:42 p.m. and pressed the option for billing and then to speak with a rep. After maybe 30 seconds a rep came on the phone and I explained the situation. The rep said my bill went up because my 2 year price lock expired. I explained to him that I previously called back in mid March and spoke to another Cox rep who told me that I did not need to worry about re-upping on another 2 year deal because my current deal was good in his system all the way until mid 2016 so I wouldn't see any change in price even after my deal expired.

I've been with Cox for 5 years. 4 of them was just internet and it never worked, it would always go out. I would have to reset everything, call a tech which they know nothing and can hardly work a computer. Spend 2 hrs on the phone with them and it still does not work. I've had a tech come out nothing wrong with it, still always goes out. Then I got cable it all worked perfect never had problems but I got tired of the rate hike every month even on just internet. So I canceled it. And what do you know they don't work anymore. My internet goes down 4 or more times a day. I call they can't fix it. I'm over them, I will be getting rid of them soon. Their service sucks all the time. They don't care, can't fix anything.

I was in disbelieve! Being a customer for 15 years & my service was disconnected for a past due balance of $47. One of Cox collectors called to collect this balance. We never discussed the balance at the time. Rep just said there was a past due balance. I advised rep I was going to look @ my finances and I will call to make payment. In less than a week my service was completely shut down. I had been paying my bill late due to financial problems however I was still paying. I made the payment on the past due amount then I called to speak to someone to connect the service. The rep advised services will be restored in 2 hours. Seven hours went by I called again and again rep said service will be restored in 2 hours.

Several months ago I spoke with a rep because I was paying $66 bucks a month for internet only after 4 years of continuous service with Cox. I had preferred internet which was fast enough for my needs but I was just paying more than anyone I spoke to about it. The agent was very nice and managed to get my bill down to $42. I was thrilled. A couple of months after this my daughter offered to pay for a flex plan for my birthday for $20 per month per a 12 month period. After one month I decided it was just too difficult to use with my ROKU. I had to juggle 3 remotes and never did get the hang of when and how the programs were or how to use the receiver Cox supplied so I returned it but not until i saw the $97 bill after the first month. So add it up, $42 plus $20 a month equals $97?

Just awful, the person responding did not read anything I wrote. I was told 2 different stories: (1) I do not need the new mini box, (2) I do need the new mini box. Then when I asked what my services were, they could not tell me what I was paying for. One of the most frustrating companies to deal with - just awful.

Please watch out for COX Cable. They run the biggest fraud cable company. When I joined they offered me their Bronze package (Cable, Internet, Phone) which include 2 yrs of contract. 1st yr of service my total bill including taxes were suppose to be $121/month with free HBO and Straz and then second year the rates will go up by $30 so the total will be $151/month again with HBO and Straz included in the package. I got my first bill they charged me for both HBO and Starz. I called up the customer care. They said they don't have any package with Starz free. They kept the HBO free and disconnected the Straz. Second month bill they again charged me for HBO and after an hour long conversation they dropped the charge. This was the story for next few month.

So I have been getting Cox offers in the mail now for the last month and finally decide to call and get the best deal in the ad (which states good til 9/28/15). I go through nearly a half an hour on the phone setting everything up and the salesperson says 'Oops, sir there is a problem, that deal is only good for the home you moved out of... not the one you are moving into'! Well why am I getting the offers sent to my new residence then? 'Well sir, I understand your frustration but I can still give you the same service but it will cost more money!'

3 days ego I contacted the payment the department to ask for an extension to make payment in a couple of week. The first person I got on the phone ** was extremely rude and hung up the phone on me. I spoke to another rep, was very professional, granted me the extension until the 30th. Also I ask to speak to a manager or a supervisor. He state the policy is to take my number down have sup or manager contact me within 48 hours. It's now 72 hours no call and plus they cut my service off, after I was promised that would not happen. I have been a customer for almost 3 years with Cox. I am strongly thinking of switching service. My experience with the first rep I spoke with was extremely unprofessional because I refused to give him my checking account information to postdate payment. I am also thinking filing a complaint with the FTC.

The cable constantly stops working. The customer service reps are as helpful and knowledgeable as a codfish. Plus the cost keeps increasing and you have far less options than satellite TV. A totally hideous experience. Can't wait to cancel. Stay away from from these rip-off artists.

I called to see why I paid more than other people who only been with Cox a few years and I've been with Cox 7 years. Their answer is, "Well, they are in a promotion". So in other words, I can't get to pay what they pay so my loyalty is worth NOTHING. I figured if I got rid of one service, kept just one so I wouldn't pay much, I can still get a discount - any KIND would be nice. But no, fact I would lose my little discount I have already. And not be able to qualify for one if I remove one service. The girl said, "I'm sorry, Cox is business company", I asked, "Ok? So you're saying since it's strictly business, customers don't matter? Are we not important?" Cause if I recall, we are the ones keeping their business running.

I have been with Cox for a while now and I have never been treated so poorly by anyone in this company. I had recently moved and had my home package transferred and also upgraded it. The technician did the install and ran the cable wire from one outlet, across the hallway and used splitters to the rooms upstairs. First off when I saw how he was running the wires I asked if there was another option because it is a tripping hazard and he told me no. That was the only way to do it. The internet kept kicking us off and the TV's would go pitch black in the middle of programs regardless if it was live, On Demand or DVR. I called a few times and they decided to send out a technician and he replaced a wire because he said that was the issue. Well to my surprise it did not fix the problem, so I called again and again. I continuously have to do manual resets and have them research the error codes on their end and reset it for me.

I called to get service and was quoted a price of $33.01 per month for the first 12 months, for TV and internet Preferred. Before I even get first bill I go online to create an online account and charges are $64.99 per month!!! I called spoke with 4 people. Was disconnected and had to call back and start all over again. The guy said "nothing he could do, Sorry". WHAT???? HELLO, I have a confirmation email stating agreed price!! So I go to a Cox office. No nothing they can do, "But someone will call you in 24 hours"... It's one week later and nothing!!!

I just recently started using Cox as my TV and internet provider. I had an installation representative visit my home in order to set up my television. He was very professional and knowledgeable about the product. He answered all the questions I had and truly tried to help me get the best service for my money. I would recommend this company to others.

Cox offered $200.00 prepaid Visa card when signing agreement for gold bundle - it has been 6 months and no prepaid Visa received to date (5-15-2015). I have called each month and 7 weeks ago they said it would be taken care of and mailed out within a few days. I keep calling and I am put on hold at least 2 times and told I must talk with a supervisor, a different supervisor each time I call informs me they will have to look into it and call me back. In the last 6 months, I have never been called back at any time to date.

If someone needs to speak to me, they should not call me, with a recording, to tell me to call them. If they need to speak to me, then call me directly as a person or at least say "please hold for the next available representative..."

I have been with Cox for over 3 years. Many problems but stayed with them because I did not want to be under contract to the other cable companies. But they have now gone too far. 3 months ago they ruined my otherwise very good credit by reporting to the credit bureau that I owed them 378$. They never contacted me to say they had a problem just went right for the throat. I continued to pay my monthly bill and when I discovered what they had done not only did they say "oops our bad we made a mistake" they were rude and offered no explanation although they did say it would be removed immediately.

I am about to close on a new address may 19. I have been trying to verify service availability for 2 months now. Since it is an older address and I knew it might take a bit more work, I started early. Many calls, 5 service area requests and not 1 return call. Is this how you treat customers you have had for over 20 years? There is not even a customer relations department to escalate this to. I believe the consequences will be that I do not do business with Cox Communications any longer.

I have been with cox for over 20 years mainly because cox is the provider for my area. I had some minor issues with the old box, but when I received the new Cox Contour box last year, I have had nothing but problems!!! The Contour almost never works and I constantly have to reset the box. I can even begin to express HOW FRUSTRATING IT IS IN THE MIDDLE OF A GAME AND I WANT TO DO A INSTANT REPLAY OF A CALL, AND HIT THE REPLAY BUTTON ON REMOTE AND THE PICTURE JUST FREEZES!!! And no matter what button I push, the screen won't unfreeze! I then unplug box and reset it and 5 mins later the game is back on.

Last night Cox internet service was down for almost 7 hours, from 10:15 pm until 05:00 am. I have been told over and over they are installing new wires and this "problem" would be fixed by January 2015. Here we go again. Today a non-apologetic service rep told me "We can take the system down anytime we want for maintenance between midnight and 06:00 am." I am looking for another service provider - this company does NOT PROVIDE THE SERVICE THEY CHARGE YOU FOR!

Cox Cable is the worst cable company. They are always late when they come for a service, they have a local service center but have no local number to reach them, their cable is shoddy and missing channels are a common occurrence. They overcharge because they have no local competition, their service schedule sucks and even when the problem is on their end they don't fix it until days later. I can go on and on. If you have another choice for your cable or internet company, take it! P.S. Their internet sucks just as bad as their cable does.

I was promised service on 5-5-15. My installation was canceled without me being informed because of some third party verification error. No one called to inform me that my installation was cancelled! I called to see why the tech hadn't arrived and was treated with an "oh well" attitude! Instead of trying to be apologetic, they offer me a date 3 days later as if saying take it or leave it... I missed work to wait on a tech! They just didn't care! If that's the way I'm being treated and my service hasn't even begun, I have to imagine the negative things I hear about your company are true. I will be exploring my options with AT&T, we'll see if they are more compassionate about their customer's time and value... I will share my experience with anyone who will listen in hopes of them avoiding the travesty of customer service I just endured! Awful!

I had no problem with the first tech that came out not being able to install due to a line issue. I did have an issue when he told me he set up the next appointment and when I got no confirmation call and found he gave a time I would be at work. I called, the rep said I would have to wait another day. I said, "Never mind please cancel". She said, "Sure no problem". Nice retention but she hung up so I called back. The guy finally answered. He was nice and confirmed the cancellation. After reading much negative feedback I was getting nervous about the install and usually my gut instinct is correct. I will just use an antenna since I am close enough to get local channels. I will never need tv enough to deal with a run around. I will just use my AT&T internet on my tablet and phone if I feel the need to browse the web. I hope one day a reliable honest company developed but it's likely wishful thinking.

DO NOT USE COX - go to AT&T Uverse, Netflix, anyone but Cox. I've lived in SD for 10 years and have always had problems with billing and bad connections in every apartment/area I've lived in. Just got off the phone with them because I have not been able to see or pay my bill online since October and always have to call. Also, the sound goes in and out of my cable consistently and I miss much of what is said (rewinding with DVR doesn't help). Constant reboots do not help. I was assured there was NO WAY to get out of my 2-year contract without paying the $240 cancellation fee. I was also assured there was NO WAY they would waive the fee. CONSISTENTLY TERRIBLE CUSTOMER SERVICE!!!!! I wish negative stars were an option.

Worst customer service, the biggest fight of the century and now I can't order it. I'm definitely cancelling my service.

Cox has terrible customer service! They have "overzealous" customer service agents who are more concerned about making sales than solving customer service issues. Their "overzealous" customer representatives took actions on your account without my approval. Terrible customer service...didn't follow through on their "investigations". They admitted to their own errors, but refused to correct them on my billing.

Thirty plus years we are shopping the cost has gone from $116.00 to $129.00, now it's $163.00 all in the past six months. When you call you get this line you are being charged the same as all the other customers. Well maybe it's time for all the customers to move on folks!

In October 2009, my wife and I had a home built in Nature Trail Subdivision here in Pensacola. We called for Cox Cable to come and install our new service. They told us it would cost 4,000.00 since we were the third house on the street and the only one at the end. The cost was the cable they would have to run. The pastor of the church we attend here in Pensacola also had a new home built 1 block over and he was the only house on his street at the time. I asked him If Cox did him the same way, he said absolutely not. I then called ** who is supervisor of Nature Trail Subdivision and after a few days Cox was out wanting to hook up our cable.

I have had the absolute worst experiences with Cox. The customer service is horrible!! 1 out 10 representatives know what they are talking about. Every single time talking with Cox it’s a headache. It’s so many lies and hidden cost. I absolutely HATE Cox with everything in me!!

I called to discuss why my bill was so high. I asked where's my discounts promotions and I'm in a Cox bundle program. My bill is usually $179, now I get it it's over 200. I asked why, ** said long distance is not included, I complained about this last time.

I have the contour, it never works. I always have to reset it. I always have to call. Too many problems. I will not recommend people. Do not get it. It doesn't work.

I unbundled Cox phone, internet, television a year ago and kept only the HD Advanced Television Channels. Their customer retention Dept. named ** said "For 12 months beginning 5/1/2014 my total gross bill would be $75.25 with option to renew this in 2015." I wrote this all down, relayed info to my husband who pays the bill paperless online and filed it. We added HBO at some point last year so I'm expecting that my husband has been paying around $90 a month total unless we order pay per view. Just yesterday I decided to audit by calling them because I'm calling to renew for this on May 1 for another 12 months. What ** reveals is that they have been padding the bill for over $15 a month since October of last year!

Cox really need some competition here. So many traps in the way they bill you. First they told you it's $89 bundle, then you end up paying $140. And when you call them, they always has those reasons and because of the contract you can't even cancel now. Ah!!! So many problems with this company! Wish there're other company here I can choose!

I don't understand why their services are so outrageously high! Also, I can pay my bill and then a few weeks later I'm getting nonstop calls about disconnecting my service! I literally have paid them over 600$ in a 30-day period for my services!! I honestly believe they charge me a month ahead!

I have a main box and two slave boxes. None of them are dependable. I can record on DVR and I can play back on the main box. I can't on the slave boxes. If I reboot the box (overtime), It will play for 5-15 minutes and then lock up - for good. The main box also has a daily episode where the remote will not work. This can be corrected with a reboot which takes a long time and is annoying. Every time I call Cox they send out a technician who works on it and leaves. The problems quickly return and I am charged $60 per visit. Nothing is ever fixed.

In August 2013 I signed up with Cox for a very good package deal. I was told I would have this price for 24 months. After 12 months, Cox raised the price By $36.19 per month. A couple of weeks ago I called and complained. I asked that I be shown where I had agreed to this increase. I was told that Cox recorded all conversations and they would look up the recording of the conversation I had regarding this deal. And I said I would go into Small Claims Court if they did that demonstrate my agreement or give me a refund.

Internet and phone stopped working. Attempted to fix through automated system. Did not work. Spent one hour in the phone with Cox technician. Still did not work. Technician informed me that a repair person would have to come out, scheduled appointment for 1-3 next day. Had my neighbor come to my house, since I had to meet a client. Technician did not show up. Called Cox. Explained that I need someone today as I work from home. I was told, "Sorry. The person you spoke with noted in the computer that she would schedule an appointment(?) but did not follow through." They refused to send anyone 'til 5 the next day. Their mistake and no resolution? Very poor customer service! Changing services.

I have been with Cox cable for 30 years. Recently I have been having trouble getting channels, when I call they keep me waiting forever. Then tell me I need additional equipment. They sent part of it. When I called about it they said they would send someone. They did not come when they were supposed to so I missed them. Then they said that if I wanted it fixed I needed to take off work and wait for them to show up. Absolutely the most awful service. Very disappointed, I will be changing to another service.

I have been a loyal customer of Cox Communications for over 12 years but the past 3 years have showed me how Cox has became all about the money not about being the best as they were. In the past if I had a problem with my service I called and within two days they had it resolved and if it was totally down I had a tech there within 6 hrs. Two years ago I called regarding bad service and had pinpointed the problem to an incoming signal. Their response was my equipment was faulty. I purchased new equipment with the same problem called again and had to call daily for almost a year before they found the problem was an incoming signal which required a splitter change. I then had multiple freeze up on my dvr which are still unresolved.

I don't understand why Cox cannot be fair with his Customer. Cox can increase bill as they feel like it and my frustration is that I cannot find out the reason of the increase. After many years of frustrations, I finally decided to cancel my TV cable and only keep my internet connection. I just came to notice that my internet bill just increased a bit, so I called the billing department to find out why the increase. Same thing, same frustration. They could not tell me why my bill got increased. The Associate that I spoke with told me that the price that I have was promotional and it ran off its term. I told him that the promotion was for 1 year and this was my third bill. He changed his position and came up with another reason saying that Cox has double speed the internet and has increased all Customers bill. I think this is not fair from Cox Communication.

My apartment complex doesn't allow any cable company except Cox Cable. It's a little sketchy. Cox never showed up to install. Took 2 days off work to get someone to come over and actually install what I had paid for. Multiple tech guys came.... Couldn't get our cable to work/DVR to work etc. I received a bill for the month that I didn't have what I actually paid for. I didn't have cable for weeks but you think its ok to charge me? My bill was $130 and after hours of phone calls I got it down to $7. You can't charge someone for a service they never even received. They actually should owe me a few hundred dollars for taking off work and not showing up.

I returned my equipment to them and tried getting a slip from them and the rep says “you don`t need one”. Now Cox has hit my credit report for unreturned equipment. So they have reps that steal the equipment and screw the customer over. Filed a BBB complaint.

Basically I have had problems with cox cable since the beginning... over 2 yrs. ago. What I would like to do is let people know that their tv ads are misguided. I have found them to be dishonest, uncaring in their approach to customer service. Calling them does not help as they act nice on the phone and then the bill is increased.

After 22 years with Cox, I am done with the crap that they put you in. I have never been so mad at them as I am now. It is as if they don't care about me, just about the money. Slower service and more taxes and red tape.

Had Cox Cable TV for Approx. 2 years, 7 Months. Was never completely satisfied, had several issues but nothing worth getting upset over. Then, when my job relocated to North Dakota, I tried to close my account. Called 2 weeks before the move and they said all was ok, would be cancelled at the end of March where it was paid up until. I moved and a friend returned my DVR and the person at the office said that my service had not been cancelled. My friend informed me of this, so I called up the company and even though I verified the account address and my personal PIN number, they are refusing to cancel the service unless I give them a written statement to that effect. Something which is virtually impossible for me to do in the middle of a cross country move.

My husband and I have rented a home in McPherson Kansas. We are long time DirecTV subscribers at our main home in Point Blank Texas. We subscribed with Cox because it was easier to get a package along with our internet for a temporary stay of 6 months. I have had Cox Cable for a month now and the connection pauses and skips video and audio 95 percent of the time. That is no exaggeration. We have spent hours with technical support to no avail. It amazes me how a cable provider has terrible connection as opposed to our satellite service in a extremely remote area can be seamless. This is a rental home so getting a satellite is out of the question. Internet service is great so far, but the cable is the worst experience with service I have ever encountered in a cable or satellite provider.

I not only have internet and TV service with Cox, but also HAD an email with them as well. One day, the email didn't work. I called and asked for assistance to get into my account and was promptly told by a customer service representative that she didn't have to assist me because that wasn't a direct service that Cox offered... WHAT?

"Highway Robbery" is the phrase to best describe Cox Communications. This company should be ashamed of itself! They realize they have a monopoly on their line of business in my area and they charge their customers huge sums of money. I currently pay $106 per month and this is at a "special" discounted rate supposedly, so my actual monthly bill would be around $120. I do not have HBO, Showtime, Starz, absolutely no premium movie channels..... So what am I getting for $120/$106 per month?? HGTV and the weather channel?? Wow, thanks.

I was chatting with the online Cox customer support people and were discussing with them the 5$ speed double promotion they have right now. I was told that I am getting another promotion so if I want to get this new 5$ service it will be 10$ for me not 5$. After an hour of chatting and explaining them that I don't have any discounts or promotions on my service they agreed and asked me to do it online. I did but it wasn't updated and when contacted them this morning they started with the same thing that I have promotions and stuff and it will be 10$ for me. When I asked for the Chat thing they said we apologize and the person gave me wrong information yesterday.

I called regarding my bill being higher than what I agreed to. I spoke with a supervisor who told me there is no one at the company above her. She refused to adjust my bill and also told me I agreed to 2-year contract which I did not. The term of the contract exceeds my lease at my apartment so it makes no sense. I was disconnected 4 times just trying to get to a manager. I have a box that doesn't work properly and I am being billed for a modem that another representative said I already paid for.

I've had the Cox service for a year and am unable to order pay per view movies on the weekend during peak hours. The cable signal is intermittent on weekends and the high definition signal is completely garbled at least once a week. Tried calling tech support and was hung up on twice. Tried the online chat service only to be redirected to the "contact us," which offers the online chat service only to be redirected to the contact us page!

Signed up for cable, they offered a package deal internet cable and phone for 100 a month plus free gift card. Never got gift card and bill was always 200 plus every bill, first bill 300. Eventually we couldn't afford Cox, they disconnected for non payment in January. We moved, I tried to just get internet at new place, put in for transfer, they never called us. On March 14 they billed our credit card for current month service which we never had and it was 950 taken out my account that I didn't authorize, called, they took off current bill charges but when we got disconnected in January bill was only 450. How did it jump from that to 950 when we had no service?

I am so incredibly angry! We have a business and we were very happy with EasyTEL until they were acquired by COX and then just out of the blue they cut our phone number off without warning without any heads up. I pay our bill! Yet we get the WORST treatment!! I unfortunately have Cox for home as well and stayed on hold for over an HOUR not once, not twice, THREE TIMES! This time now that OUR LIVELIHOOD counts on our phone working, we had less time on hold but it doesn't make up for the fact that no one can call us to do business with us and I need to make payroll this week. MY EMPLOYEES DESERVE TO BE PAID AND I NEED MY ** PHONE TO WORK!!!

Had to accept a collect long-distance call from someone who was stranded. Got billed approximately $6 per minute. Had no awareness that Cox would switch me to a different long-distance company without my permission. I incurred substantial increases without my knowledge. When I called the provided 800 number, the call would not go through when I pressed the assigned key for billing complaints. Therefore, I will not be paying these charges.

Get your mini boxes & don't install because they keep changing dates of rollout; yikes it's here & the 5 stations don't work. Tech savvy person, install the boxes and do the set up - yikes set up won't work. Call for tech support, get them working; yikes 1 tv has no sound; call Cox, box is fault you'll have to p/u another (NOT); we'll mail them to you in 7-10 days (NOT), you'll have an installer bring it to me & install it - yes, but there is a $39.95 fee (NOT, it's not my fault; okay we'll waive the fee. 2 days later success at last - four days pass and can't view the 5 channels on either tv set with the boxes. Oh, we'll send out a tech - comes yesterday and now installs a box device in my attic - except we have no electricity up there and we need to run an extension cord. Oh sure got working TV's now - who's going to foot the bill for the added electric of the 3 boxes??

Contour Never Works. The main box locks up and has to be rebooted several times per week. All satellite boxes freeze up and you cannot rewind or fast forward. When they freeze, a hard power reset is required. Many friends and neighbors tried it, and went back to their satellite provider instead. We have had technical support out four times. At least the most recent support guy said it's a junk product created by Cox and is not ready for to be released to the public.

My bill is different every month and when I call to ask customer service they never can give me an accurate answer.

When I was looking into new TV service last February when I moved to a new apartment, the Roanoke Cox Cable representative was oh so nice on the phone. He stated my price would be "locked in" for my 2 year contract. When year 2 came around, lo and behold, my bill went up $20.00 a month. I called his number he had given me and left a phone message, very baffled. He did return my call the next day and DENIED he ever said that! I'm 58 years old, I do not lie. My mistake... Not tape recording what he said or, getting it in writing. Cox is a huge disappointment and are money grabbing thieves. Lesson learned.

I've had Cox for 10 years and am finally cancelling my service. I've had continuous pixelating problems with my cable TV for the past year. I've had 5 different technicians come out and the issue is still not resolved. Then I call for credit and they want to give me a lousy $5.00 for all of the time I've wasted waiting for technicians at my house who are third-party technicians, not even Cox employees, which is why they don't know what they're doing. The worst part of all of this, is when I call to complain, I speak to an idiot that sounds like a robot giving the same stupid canned response and then wants to send yet another worthless third-party technician out.

I received a notice saying that I was delinquent, and owed 2 months of payments. I found that odd, as I had never missed a payment for 5 years. Upon investigation, I found out that I had stopped receiving their paper mail bill and had been converted to electronic email bills without my knowledge. I looked through all the folders in my email account and could not find a single bill from Cox. They shut off my internet and cable TV that same night.

We complained several times over a period of approximately a month that our DVR service was not working. Cox replaced the box as well as our cables on 2 separate occasions. It was still not working so they scheduled a visit with a service tech on February 27th between 8-10 am. They took down my cell phone number and stated he would call prior to coming to my home. He never showed and they could not reschedule for that day. I discovered that he actually called our landline, which we do not use except for emergencies for our children. I have saved screenshots to prove the man did not call my cell as he stated he did. So, we cancelled our services.

Cox's three services are having issues almost every week for past two years. Because the problem is intermittent, this seems to preclude Cox from finding and solving the problem.

So, all I have is Internet service. No phone, no TV... When I signed on I had the 5 mgs plan for years. The service was spotty and dropped often, but I was ok with it. Then I got a roommate so we needed to upgrade. Long story short after like 3 service requests for technician to come out, 2 refunds for shoddy service, and countless drops in connection, I have the Ferrari of Internet packages, 2 dedicated lines, 50 megs, wireless modem, and it STILL DROPS. That's still bearable.. I work from home and use the cable modem which is always reliable. Wireless, well it's ok enough. The problem came when I had to switch apartments.

I called your service center on December 31, 2014 and was very disappointed regarding the television cable service that I was receiving. So, I told the representative to disconnect my television service and I would return the cable box. When I returned the cable box to my local Cox store on 2/1/2015 the representative, who was very nice, gave me the receipt for the return and told me that the cable service had not been removed from my account and that I should call the (757) 222-1111 number. I had not noticed that the sub-par cable service, which was no better than the free antenna service, had not been disconnected because I had immediately unplugged it and readied it for return after speaking with Cox on 12/31/2014.

I wish I could give this company a negative score. I ordered TV and cable, both of which are HORRIBLE. I only signed up with them because I was making a last minute decision. I wish I had waited because it's completely money down the drain. For the cable: The packages are ridiculous. I ordered the economy because I didn't need more than 150 channels. It was my fault for not looking at the channel line up in advance of my purchase, but I couldn't imagine the all of 10 channels I watch wouldn't be included. But sure enough they weren't. They remove the "popular" channels so you have to go up to the 250 channels; which doesn't even include much and isn't worth the cost. The worst part is the "On Demand". It's clearly outdated software and most shows aren't available for a while, if at all. Even more, the equipment is shoddy. Some channels are crystal clear, others grainy on HD equipment...

Paid for a whole season of NHL Center Ice. When I told them I was moving into a non-Cox service area, I was told there would not be any refund or partial refund given for the services I already paid for in advance. I will be missing out on 18 games that I PAID for. $300 plus a month for 8 years and this is how I'm treated? Goodbye forever Cox Communications. Thanks for sticking it to me.

November 2014 I had purchased an internet service with Cox communications for $49.99 per month. The customer service representative never gave me the options to purchase the router or not and... surprise my first bill was $247.78. I called ask for corrections and paid $100.00 online, returned the router and rented it from the company for $6.99 per month. They sent me another bill for 146.66 and still no return for $129.99 the price of the modem, even my husband returned exactly as they said. Then they disconnect my service in the beginning of January even they owe me money. Then they try to charge me $20.00 reconnection fee which I disputed.

Total piece of crap. Would not dare to talk to someone like that in public. Cox Communications need to get rid of employees like this and save their money. He is without a doubt the worst manager i have ever talk to in my life. He was a total jerk and did not care about the facts and promises that were made to me. I had weeks of notes proving the promises that were made to me and he did not care and told me so. I would never let a person talk to me the way he did in public and i am sure he would not do this to a person in public. One day he going to get fired and i hope he understand why. Cox does not need a manager like this and he a burden to the company.

One month ago, my husband had a liver transplant with complications. I was unable to work regularly before his transplant and post transport. We have had Cox for over 2 years. We ran into some hard times. I called Cox to ask when is our bill due, the lady told me on the 18th, I said ok thinking I have a little over a week to get the money. I came home late Monday night from the hospital to find cable turned off.

I became a Cox customer in part because of a rebate offer for a Visa card. 8 months later and I am still being given the run around and was just told that it will be April 2015 to supposedly receive a rebate that was to be here in December 2014. No one can seem to verify my account for the rebate even though I pay my account every month. I have asked to be released from a 2 year contract due to this and they refuse unless I want to pay a termination fee.

Cox is the worst company ever. Beware do not do anything with this company. Their customer service is the worst. Bill is never right. If you want to chat on the phone every month, use cox. I have had so many problems with them I don't even want to have to write a journal about this crappy company. This company is done, the future is the internet tv. Peace.

This was resolved after my complaint to the FCC.

I turned in my box and was charged for rental until I finally turned off my service. When I finally noticed after paying for months that they continued to charge me for that box they asked if I had a receipt which no, I had long since discarded. They continued to charge me for years. THEN to add insult to injury they charged me for the box and an extra $50 for what, I had no idea. Probably because I didn't pay them for it right away after disconnecting my service. As unfair as their practices are they will turn you in to collections which will ruin your credit. Unless you wish to pay cash for your next house or car you will end up paying them.

WORST customer service EVER. I pay for the fastest wifi and my internet has not been working and the man told me it was "maintenance" from 12 to 6am... I am a full time student. I was not aware of this. I asked to talk to his supervisor he gave me MASS attitude and then HUNG UP ON ME. Never gave me his name. Worst customer service I have ever experienced. I will never go to them again. I don't recommend them to ANYONE.

Cox send an incompetent tech to set up connection, hooked the wrong modem pulling out from our voip connection where we used to make international calls, racked up bill for around 1500 US in 2 weeks. Called up to sort out more than 20 times, and every month they pull out connection at odd time, like yesterday on a Saturday night after 10.30 pm. Kids have school exam but no internet. Called cox, asked me to wait till 9 am Monday or pay now. Want to kill myself for choosing cox, unscrupulous, inhumane and third rate trash service. Should have gone with any other provider.

I've had 6 service calls. My Internet shuts on and off, I've had my equipment replaced. Recently the Internet just stops! I was on hold 1 hour 30 min total, transferred to the wrong depts, and my issue never resolved. I'm cancelling services Monday, $150 a month for 75 channels, and Internet that doesn't work (They've done everything, yet the main cable at the apartment complex they refuse to change) smh... done.

After receiving a higher bill that usual, we spend an hour arguing with the rep. Okay fixed. After paying our bill on time, but one day late to them, they took the money directly out of our bank account causing 90.00 of NSF fees. In dealing with supervisors and loyalty people, seems 12 years of being a customer accounts for nothing. 3 hours on the phone, my time, my frustration. Maybe they will refund the money they took out, but indicated that sometimes customers accidentally hit the auto pay button. Once in 12 years? Sent copy of back statement showing their mistake and what it cost me. Too bad, NO refund. Totally done with Cox. Switching new company, 100.00 cheaper per month set up on Tuesday. Cox can shove it!

I am so sick of Cox. They lie when they tell you what you will be paying monthly. When I first signed up for this service, I already went ahead and asked the reps, "What will my bill be AFTER the promotional period?" I was told it'd only go up one time after the promotional. Well, I received my bill in the mail this week to find that it has INCREASED yet again. Outraged, I looked at my bill to see if I had bought something (like a movie) and forgot about it, only to come across that Cox was raising MY bill because of some bogus improvements that they made. What improvements? Because so far my Internet STILL sucks and my TV channels black out sometimes. I am seriously one step away from calling and canceling completely. SO MAD!

Cox on demand is very frustrating and not up-to-date because they will not let you fast forward on local channels. Plus if you try to rewind a Li'l it goes all the way to start over. And then again you can't fast forward to where you were. So many times I select to just not watch at all rather than start from the beginning all over again!

We have had the contour system installed on 3 tvs in our house for a week. I've already scheduled to have it removed and our DVR's returned. The system is a mess. 2 or 3 times a day, it shuts itself down and reboots. It will lock itself on a channel and won't let you change it, without rebooting the entire system. There have been times when it won't come on at all and you have to completely unplug the cable box. Occasionally, the boxes on the other tvs won't talk to the main box, and the whole system has to be rebooted. Obviously, this system was rushed into production and it's not even close to having all of its bugs worked out. I'll be glad when it's gone!

This company brags on its customer service, but it is the worst business & residential use customer service company with which I've ever dealt. They cost too much for their services anyway & then they treat you like dirt. Wish I had another reliable option for High Speed Internet & digital phone service. I would consider moving my home and business just to not have to deal with this company.

Over the last 4 months, I have asked Cox to disconnect my service because it was not working properly. Each time, they said they would send a tech out to take care of it; each time a tech came out, they didn't know what to do; plus my bill kept increasing and they charged for a service calls. My monthly bill is to a point I cannot afford, but if I disconnect because it is after the 30 days, I will be charged a early termination fee of $220 to $500; also I cannot get just internet service for less than $100/mo when they have 12 month specials for $49.95 because I am an existing customer. Biggest mistake I have made was returning to cable tv - we had no problems when we downloaded shows/movies we wanted to watch.

Just discovered via Credit Karma that you have put a collection on my credit report for $952.00 on Sept. 3, 2014. I have not used Cox for any phone, cable or Internet connections. I have been with Century Link and DISH for years. Please remove this collection from my credit report - it is not my debt...not mine!!!

I keep getting error or reference codes that come up on my cable box every week. My picture keeps freezing or "tiling." Now my DVR does not record and I cannot play any of my recordings. Called tech support and spent two hours on the phone with them just to get someone to come out and look at the issue. All call centers have very inconsistent customer service practices. I am getting robbed every month for piss poor service.

In September, I received a courtesy call to offer me Cox Cable as a bundle with my cable internet that I have had for the last six years. They offered me an offer that was good, offering a 200-dollar gift card. That card never came. Subsequent calls to Cox has not resolved the issue. They had the nerve to call me a liar and offer 75-dollar credit towards my bill. They said that they would coach the employee that gave me the wrong offer. It's not my fault that they have inadequate training. I'm still dealing with the problem. Their customer service is not great. Buyer beware!!!

Hate is a strong word, but I HATE Cox. I have been waiting for 2 days for them to come out and fix my internet. I was told between 5pm and 7pm. No one ever showed up and now they are closed until Monday. Unacceptable! If there was any other option for internet in this area I would have left them 10 years ago. I'm sure 98% of their customers feel this way.

If there were any other carrier that I could use that doesn't require a 2-year contract, I'd switch in 1.5 seconds. In all my years of dealing with cable companies I have never deal with a more sleazy duplicitous and dishonest company. When I signed up I had basic expanded cable which include some digital channels. Shortly thereafter I began to receive 3 to 4 pieces of mail - in spite of attempting to enroll in paperless billing. Some of these are sales pitches but many are tedious legal letters notifying customers about rate changes. They are relentless. At the same time all my digital channels disappeared. There is no other company doing business in Oklahoma more dishonest than COX. There is no other company in Oklahoma with worse customer relations. EVERYONE hates them.

I created a stupid account for this website just to say how horrible Cox service is. It's painfully slow. On Demand channels hardly ever work, and they charge for many channels that come free with Comcast. I don't normally get upset about little things like channels not working, but it's all the time and I'm paying money for nothing. Don't ever subscribe to Cox.

I kept trying to work with them on my bill and they kept saying I owe this amount when I know the amount and they refused to set up a disconnect date unless I pay almost 500.00 dollars on my bill. I will NEVER go back to them. It's all bout the money with these people and I'm on a fixed income.

We have no problems with TV and internet. First we have the essential phone service and get bombarded with constant robocalls daily. Contacted Tech support to see if we have any options to block numbers or get a number change. Was informed that we need to upgrade in order to use these feature or pay $25 dollars to change a number. The phone is basically useless at this point and is unplugged. As soon as the promotion expires I'm turning this garbage off. Worthless.

Gave me a bundle deal for internet, cable and phone for $99/month for a year that changed to $119/month after a month then after a year it was supposed to be $129/month but changed it $159. I called and canceled so they charged me $79.99 early termination fee. Today when I checked my bill, they billed me for $577.79 for one month. I checked my account, they created two accounts under me and overcharging. The customer service is horrible as everytime I have called them they were rude and one time the guy yelled at me and told me that because of my foreign accent "it is impossible to even deal with you" and ask me which country I moved to USA from as the accent is thick. It was very unpleasant experience and I wanted file a law suit against cox so badly. Do not give cox any business.

Having previously reviewed Cox's HORRIBLE attitude toward customers (think blood from a rock), I have to review again based on my latest experience. Our latest bill came with ANOTHER $50 "deposit" that was added to the bill after our first $50 refundable deposit was refunded. After 45 minutes on the phone with various Cox employees, I was told that (1) billing hadn't noticed that the second deposit hadn't been put on the bill, so they added it; (2) They couldn't refund deposits (in spite of the fact that the same bill had a credit for the first $50 deposit); (3) They didn't know whether or not I had been told about a second deposit, but that didn't matter; and (4) If I signed up in a store, I should go there and talk to them about it. In short, if you have ANY alternative to Cox for your services STAY AWAY FROM THEM. THEY ARE CROOKS.

THIS complaint (I have soooo many) is about Cox's On Demand. I seldom use this service, first of all, but when I do it NEVER works! Literally, every single time I've TRIED to use the On Demand in the five years I've had the service, probably a dozen times, there has been a problem that required contacting COX. Either you can't watch it without it stopping and starting, can't watch and 'rewind', can't watch the movie again within the period you payed for, or there's just no On Demand service at all, which is what I just experienced and which is my last straw. We fiddled around with it for hours, went through all the troubleshooting steps, and finally got to watch one movie but never could go back to watch it again as the whole flippin' service was MIA.

On Demand service since 12/19 has been awful. Keep getting error messages, the TV freezes or turns off completely. Over the last 2 years, we've had cable boxes replaced for various problems, audio isn't in sync with video, we only receive certain channels for no reason, etc. Customer service is hit or miss. Some reps are knowledgeable, some haven't a clue. Cox should be ashamed of the service it provides for the price it charges. Worst ever.

I've been with COX for over 20 yrs and I'm finally at my wits end with their pricing over basic cable and high speed internet. Prices shot up overnight 15 dollars tacked on to my 75 bucks a month already for basic's equals 90 dollars for nothing! Other providers exists however, they cannot reach into our areas and Cox Cable knows this. I'm out of basic and down to internet service only not because I can't afford it but because IT JUST ISN'T RIGHT.

Inquiry: I purchase a NetGear WiFi Modem on Dec. 13th at the Middletown RI. Cox solutions store. The clerk assured me that if I needed tech support it would be available. I was able to reconnect everything and had a problem with enabling a secure network and creating a password. I called for Cox troubleshooting for help. The answer I got was, call Netgear. I call Netgear had a very long wait and then was assigned an agent. He then told me that he could help me if I purchased a contract 6 months for $79.99. I was not happy with that after spending over a $100.00 on this modem which I thought the tech support would be free even for 30 days. So to make a long story short if I did not buy into this contract I was not able to use my modem. I am very unhappy with Cox and I am out $79.00. I have been a customer for 11 1/2 years and now I am ready to go to another internet service provider. Service which costs me quite a bit of money that I really cannot afford. I feel as though I was forced into buying a contract with Netgear and Cox.

I requested Internet service be installed in July of 2014. In September, I wanted to add cable TV service to the already existing account. When I got the bill after the cable TV installation, I was charged another Internet connection fee along with a cable TV self-installation kit (which I never received). I emailed customer service about the duplicate Internet connection fee and the charge for a kit I never received and their response was, "Those are our fees." I know what their fees are and I'll pay them but I'm not going to pay twice or for something I never received.

Overcharged every month. Told I had no balance due. Two weeks later I receive threatening phone calls that I now owe nearly four hundred dollars and my account is past due. Called many times to try to resolve. Customer service is horrific, rude and unwilling to help. Customer loyalty a joke. I was a customer for 20 years. Moving over to another company immediately.