Cox Cable Reviews

I have had Cox Cable on and off for years (unfortunately their internet seems to be the fastest in town), so I could not possibly list all of the fraudulent charges over the years, not enough time or space to write them all. So I will sum it up like this of my experience with them over the years. They consistently charge me for services I have not ordered. Have to invest time to call them, explain to at least 8 or 9 different operators, usually over a span of a week, the same story over and over to have the fraudulent charges removed. They always apologize and sympathize with me, so I can tell this is part of their training, but playing this scenario out over and over throughout the years gets really old.

I have had nothing but issues with Cox Cable. They rip customers off like no other company on this planet. I will try to make this short. I have had non stop equipment issues. A bill that keeps rising. When you try and lower the bill they send you to a salesman that just feeds you total garbage just to get his commission check. They reversed one of my bill payments to refund me 100$. This was supposed to help me. Then they say I never paid the full bill for that month and sent my account to collections. This was after only one month! They tell me I never paid the full bill amount for that month when they refunded it!

When I moved out of town, I dropped my cable box to their office. They sent me an invoice for the box for not returning the box. I called them back with a receipt showing it has been returned. They did not follow up with me and put my account under collection agency. Now this is on my credit and lost point because of that. They finally called me to say they tracked the return box and that I was right. They said they would take care of the invoice but refused to send me any receipt, letter of apology and a letter showing it was their fault.

I wish I could give them no stars, but that isn't an option. We have a restaurant and upgraded to a new web-based POS system. Prior to having the system installed we contacted Cox (our internet provider) to let them know the requirements so they could do the upgrades prior to the installation of the system. They came out and did some work in preparation for the installation of the new system however it was inadequate as we did not have full functionality. When we called tech support they sent someone out a few weeks ago and that technician replaced the router but that did not appear to improve anything and he stated that what was needed was a new drop and that would require two men and he was alone.

Scheduled a technician to come out on Sunday between 8-10am. We were told to be the first appointment. Received a text that tech is on the way at 9:52 am and seconds later, "your technician has arrived at your Home". We see NO-ONE!!! We called trying to figure out what's going on. "We understand your frustration and the inconveniences", we can reschedule at a later date. We insisted Sunday PM. Dispatched called and confirmed 3 pm. Received a text again, your "tech will arrive between 3-5pm at 10:11 am, 11 mins later, "your appointment has been cancelled". We called as soon as the message came in and was already pretty upset about the situation and rest assured arrival would be at 3 pm. At 4:30 pm, no one was here. Called again, "we understand your frustration and the inconveniences"... What a great way to prison at home on a Sunday to believe in this business LIES!

We moved 5 miles away from our old address. Called beforehand and updated our new address and received a work order number and a phone number to complete a self install due to the fact we only have internet with Cox. Too easy right? Wrong... I tried to log on to pay our Cox bill today, but I can't, because for some reason we no longer have an account. There's actually three I was told by one agent for we have no Internet access due to human error. Yet not one tech or supervisor can fix this issue. I was also contacted by a supervisor via phone call and was told there was a discrepancy with our account on Monday. They had the address completely wrong and disconnected someone else's service because of the issue with our account. WTF???

Very unhappy experience. Apparently COX COMMUNICATIONS has not learned from the recession. Balloon payments are a horrible business practice even on the smallest scale after what happened in 2008. COX wrangles you in with promises of great service and prices, but forget to inform you that after one year your bill will go up $30. After 2 years your bill go up another $100, totaling an increase of $130. Who in their right mind would agree to that? The excuse given by the phone representative was: "Well all the companies do it" which makes no sense to lose customers out of this shady practice, you would think that they would want to keep loyal customers.

We finally gave up with Cox Communication after I really got angry yesterday when 3rd technician came to house yesterday, had totally wrong work order and we still don't have TV (after being in AZ 4 weeks). When I called then to Cox to want to get to know why they can't do their job and my call had been transferred to 5 different people (one was for Spanish speaking people) and I didn't got any answer just excuses. I told them that, "Thank you. We don't want Cox anymore." and hang up.

The story of what my husband and I have been through is very long so I will do my best to shorten it. We moved 11/2017. The Cox agent tried to talk my husband into a bundle that would only be $15 more than our internet only service. With hesitation I told my husband ok. The $95 bundle deal never happened. We were charged $230 the first month. I commented on how high it seemed and then thought maybe it was because they installed new cable at our home. That wasn't it. We were charged $230 (making it $135 MORE a month) than we told. I called, got told it was a mistake and they would correct it, I called again when the money hit my account, I called again and again and again.

I was recently contacted by a Cox sales promotion for existing customers about an opportunity to 'upgrade' my two cable boxes which were working fine to their snazzy Contour 2 junk with the voice activated remote at no extra cost... I had to agree to a 2-year contract extension and they would upgrade my equipment and freeze my (already too high) rate for that 2 years... it sounded okay, so I agreed - and that's when the Cox nightmare began. They used to have a solutions store about 3 miles from my home - that's now closed (which I didn't know at the time), and learned the next closest store was over 15 miles away...so much for convenience - and it's not like I live in a rural area either - they've left a huge portion of a populous Washington DC suburb (tens of thousands of people) stuck without a nearby store.

Cox Communications has the most incompetent group of people working for them. We have been contacting them for 7 weeks now to get service extended to our new home. They have sent numerous techs out to the house and they all say the same thing (there is not a box close enough to pull service from). They claim to have sent an engineer out that said there was service close enough to pull from but clearly they did not come out or they would have realized they need to add a new box. My wife and I have spent hours on the phone trying to get this resolved and nobody seems to know anything. If there was another provider in our area I would definitely be using them instead. This has been the worst experience I have ever had with a service provider of any kind.

I have had the worst experience of my life with a supposedly reputable business with Cox cable. I was moving to a brand new home in Norman so I went the solutions store to transfer service a week in advance thinking that should be plenty of time. They assured me it would only be a few days before they did it. After 5 days I contacted the store and the runaround begins. Since my address is new and not listed on their records or whatever, they have to send the request through their "back Office". Well nobody at the store can give me a clue as to when they will be able to install. So I keep calling and paying personal visits to the store because I run a business from home and have to have internet, So one person after another feeds me some line about how they are handling it and nothing ever happens.

When our Modem gave up the ghost, a service tech said, "Just exchange the modem at the Cox store, it's free, as you rent the modem." To my amazement, the backup battery for the modem is an extra $50, or your phone won't work when the power goes out. We would have NEVER EVER signed up for Cox VOIP with service that goes out when the power goes out! That was part of the original phone service! The old modem came with a battery! Why should the battery for the new modem cost $50? We legally do not own ANY of that equipment! THAT IS BAIT AND SWITCH! Now their email server is down, and all my accounts (credit card, banks, etc) are linked to that, and they claim the email is free, so no refunds for service outages? Really? So they can F up my credit rating???

Cox Cable doesn't care about their existing customers. They call it "Retention" but the truth of the matter is they couldn't care less if you stay with them or not. All they care about is the number of new customers that they get but they have no interest in keeping those of us who pay our bills!! They offer a $89.99 special that is for new customers only, and they say it doesn't include installation (which the promo says is free) or the equipment, or the credit report! The entire thing is bogus. And they don't offer it to existing customers who ask for it! I've been with them a long, long time. And they couldn't care less if I stay or go. I'm going to go. Thanks, Cox, for nothing.

When we signed up for Cox, we bundled and we saw on tv that there is no contract. The joke is on us! The minute you sign on with them you are stuck in a 2 year contract and the rate keep going up. The service is poor, many time the channels freeze, the sound isn't working, but what irritates us the most is they still keep advertising no contract which is a lie.

I didn't realize my contract was over for a month and originally sign up for basic internet for 45.99 last year and they jumped to 82.99 this year. Cox didn't warn or notify us the price change would be double! And then I immediately request to cancel since they try to give me the runaround. WARNING: When last year we did sign up with unlimited they now have changed to 1TB. Any additional usage they'll charge additional. (2 months ago I was warned with almost over usage! Which is incorrect because all I do is stream YouTube and data entry on the computer. Make sure you have a meter on how much you use data because they'll just boost your overage.

Called for help on our account, got transferred 3 times before actually speaking to someone. The representative I spoke too was very rude and could not help. I asked to speak to a supervisor or manager and he pretty much said there was no one else I could speak to. It was the worst customer service!!! My husband and I will be canceling our service and going with another provider.

I was hospitalized with my lung disease. From my hospital bed I called and spoke to a very nice guy and told him of my situation and he said that he would note my account. I asked if I could try and lower my bill and was transferred to another dept. and was told that if I tried to redo the plan that I was on for 160.00 a month that it would cost me over 200.00 a month. I came home from the hospital and called today after I made a 100.00 payment and spoke to a Salia who was worse than ANY customer service person that I have EVER spoken to. She would not work with me in any way that I could afford at this time. This has been a really stressful time for me and DID NOT need the extra stress from Cox Cable. I am seeking other avenues.

North Scottsdale. Many communities posting internet issues and cable box issues. Lasts a few minutes. Back on for a few. Repeat all day everyday. Call Cox - well it's an outage they say. Nobody can do a service call. Nothing. 8 days and counting. All day everyday. Come to find out - through various outlets of friends - well it's Cox doing their own crap to their own network for upgrade purposes but will not actually tell anyone. Outage - that's the corporate directive. And we are left holding the bag still. If you see a few Cox trucks in an area all of a sudden - get prepared. They are such liars.

I was told that I would need to be on a 24 month contract to get the special pricing and that I had 30 days from April 19th to cancel. I called back on May 17th and spoke with rep named Ebony and informed her I wanted to cancel my service due to not wanting to be contract with Cox. Ebony stated that I was not on a contract. She is not sure why the last rep stated I would be on contract and there was no need to cancel... Well fast forward tonight I went online and paid my bill and seen I am on a 24 month contract. Cox is now beginning to look a lot like Wells Fargo by letting their call center reps lie to customers to keep customers hostage vs. providing the best service possible and letting us stay due to that reason. Shame on you Cox.

Right at the end of my cycle you guys throttle and big my network to the point where it drops every few minutes. It's such a disappointment. It doesn't matter how loyal you are, big corps that control ISP's will continue to rob the working class and they could care less. Even after taken to court time after time again you still continue to beg the network at the end of the pay cycle. Distasteful move. One day you will get sued for this, if you're not already.

We were loyal Cox customers for many years. But as you well know, Cox keeps increasing the bill for long term customers, so when it got up to $300 a month we just could not afford Cox anymore. So we switched to AT&T-Uverse and got a great deal, paying $200 less for the same product we had been getting from Cox. Right after the AT&T technician installed our new Uverse package, I called Cox to cancel our tv/internet/phone package. It's astonishing the attitude difference you get when you call to cancel versus when you call to sign up or order additional services. Like night and day.

Ever since I upgraded to the contour 2, my service has been very spotty, intermittent at best. Cable television constantly freezes up then reboots itself. Can’t go ten minutes without this happening. Had multiple technicians out, no help. Just called Cox again to complain and I was “disconnected”.

I started my journey to try and lower the price of my monthly bill of my internet about a month ago. I went into the store nearest me and spoke to a couple of employees who tried to help me lower my bill. I went in with a bill of a little over $100 hours for 300 speed internet and left paying $70 with the promise that my next bill would be about the same. Well a month later I get a bill and it states that I owe $117 and some change. I go and look at the bill and somehow I have a late statement as well as my regular bill which was about $90. So they must have charged me the wrong price in the store just to satisfy me and make me have a late charge. I then call today and spoke to a representative who advised me that I have something called Contour for my app or tablet that I didn't even know about. I tell her I don't want this and the whole point of going in before my last promotion was even up was to try and lower my bill.

Cox shuts down our internet Everytime I download a movie. They say it's copyright infringement. If it's on the world wide web I should have access to it. If Cox doesn't want me to download it, then Cox needs to go after those people who are uploading these movies. Stop the source not the person wanting to watch these movies that are no longer at the box office. It's like putting a cake in a room full of fat people and tell them they can't have any. Ok Cox, Quit putting out the cake. Take that step. Or quit shutting down my service for just trying to watch a movie.

Cox cut all my services off. Took 3 hrs to restore only to cut it back off after 1 hour, they needed to send a tech out to verify my equipment. Then on 4/30/18 I paid $275.00 then 5 days later they mention I owed $100.03 then the next day send me a bill for $188.00 after they mention my bill is $226.00 per month. Today was the last straw. I paid $515.87 Today. I had just paid $568.00 on 2/09/18 Which the tech promised to call me 2/12/18 which he never did to give a extension, so I called yesterday 2/21/18 and Cox said my services wouldn't be interrupted until 3/11/18 = Total $ 1084.00 this Month. I spent a total of 5 hrs. on the phone today, spoke with 18 reps/ 2 supervisors only for them completely shut my account down.

Horrible in store customer service. Guys who come to your house are often not employees of Cox, but employed by a company that Cox contracts with. Too pricey. Cannot get the channels we want without paying sky high prices.

The continued increases for cable TV will soon force me discontinue using this provider. I'm a 100% disabled veteran on a fixed income. Any increase affects my life considerably.

Their service is good, no problems with reception but they are too expensive. They do have an app so you can watch TV on your tablet or phone, I love that. But they don't have enough stores, so the wait is very long if you have to go in. I don't like the way their DVR screen looks, when you're looking for movies you've recorded. It also doesn't tell you if you're trying to record the same show twice, it lets you. That is a pain and take up time looking to see if you've recorded something twice, especially if you record a lot of shows.

Pay too much for channels that I do not watch. It would be nice if You ask what we like to see. Give us a choice as to what type of programs we would like to watch. I know you have to broadcast something for all your viewers.

They give so many sports stations yet no person in my family watches them. If you bundle they give you calling to Mexico which you pay for but if you ask to remove it you can't afford their service.

My cable bill has gone from 64.00 in 2010 to 92.00. I have cancelled the extra channels like TCM, the SportsChannel, Encore movie channel, etc. When I did that a year and a half ago, I was able to bring my bill down about $20.00. Since then they have raised the prices so that once again my bill is over $90.00 and is scheduled to increase at the end of the month. All of this and service is the same, no extra channels, nothing to substantiate the increase in cost. I don't want MTV, HBO, SHOWTIME, ETC. I have to subscribe to premium service so I can watch HGTV, and the Hallmark channels and Fox News. That is what I can view for my $90.00. Highway Robbery!!!

Many problems with their service. I had trouble pressing buttons on remote. To turn on TV required many tries of on, off, on, off, unplug, disconnect, reconnect. Then playback of a show I had recorded made TV go black. The new box came without power cord. Then reconnecting box was not set properly to have any sound. Cable guy was no show at first day's appointment. Maybe I can do without recordings and just use On Demand for a series show I missed.

Always willing/flexible to help in making changes to my service when needed and very few disruptions in service. Great channel selection and easy to understand packages.

They charge way too much and don't provide any quality customer service and due to their "gentleman's agreement" with other companies, there is no alternative.

Really it's terrible, every few months they increase the price, it's ridiculous, like we are retired, fix income. And we cannot get Any other companies because only Cox in our area.

This Cox company is the only cable co in our city so they can charge whatever they want because no competition. I wish that their monopoly were cut off so there will be more affordable for senior like myself that they are on a fix income.

The rates are really high. It was a lot better when we had free service. They keep increasing their cost for everything. They charge for each TV you have connected to their service.

I have been a Cox subscriber for 2 weeks and I could not be more disappointed. I know, 2 weeks isn’t that long and even seems to weaken my case, but check it out... I am 51 years old. I have been around for the entire ride; seen it all. Yep... early 80’s wall-mount phones, VCR’s and TV’s you changed by hand! Late 80’s on-shoulder VHS camcorders. Early 90’s, 20lb, 2 hand “cellphones.” Late 90’s beepers & early 2000’s dial-up when it would take 12 hours to download a movie... “streaming”?? Forget. About. It!

I received the new contour box Friday. The box would not function correctly, then finally it started working til Saturday am. By Saturday pm working again. Sunday am box would not turn on. Sunday eve it turned on. Monday and Tuesday the same issue. Even the WiFi is equally as awful. Stay away from Cox TV. When TV becomes frustrating instead of relaxing due to lousy cable companies it's time to move on and try something new. Cox customer service is a waste of time. My entire 2 years with Cox has been simply awful. I'm done with Cox permanently.

My Internet speed has slowed terribly since Congress repealed the net neutrality law. A Cox technician promised that wouldn't happen. Liar! I also wish my Basic Plan would give me the choice of which channels I can watch. Just a few channels is all I need.

They ruined my family’s Christmas Holiday. Had no internet or tv service from Dec 16th 2017 until Feb 10th 2018 due to an undisclosed field service issue.

They keep taking away channels and putting in a higher pay rate package, and raising the prices of the basic access. Plus when talking to Cox agents - one does not know what the other is doing. Some are more informed than others and nothing consistent. If I had a way to watch the few TV shows I watch (old sitcoms) and the local news. I HATE COX CABLE because of this. FIOS not available in our area or I would look into those reviews. I have too many huge surrounding trees to be able to use an antenna or I would.

They have premium prices for sub-par service. Internet speed and availability is choppy and to get better I have to pay more. The video is frequently noisy. I watch few channels but get roped into bundles to get what I need. Need/want a channel by channel plan but still paying for the Cartoon Network and the sewing channel. Their support is good and has greatly improved.

We have had COX for many years and hate the constant rate increases. Every time our bill goes up we call and have to spend an hour on the phone trying to get a plan within our budget. We would change if there were a better option.

Cox Cable is a company you can depend on, but prices are really outrageous. I am considering using an antenna for my TV. We are senior citizens and really cannot afford it any longer.

It is upsetting when I get no help or reminder that my bundle of service has expired. I don’t have time to wait on the phone for some help. I have tried doing it on the website but I can’t seem to do it. So I’m paying high premium when I can save with a bundle package!

My monthly charge just went up to $183 from $172 without any notification or explanation. Increase without notification is like taxation without representation.

We agreed to reduced TV channels from Cox in May 2016 in exchange for a reduced monthly fee, and a two year guarantee of no price increases. Cox has been increasing our bill in small amounts since Aug 2017. Upon calling the Cox rep in Jan 2018, we were told that the increases were due to the fact that Cox made a mistake (after 15 months of billing??) and we now owed the higher amount. It has gone up about $20 per month since May 2016. They did not honor their guaranteed price commitment to us.

It’s nearly impossible to talk to someone on the phone to cancel your service and they won’t take no for an answer. They send you to different departments and it takes forever.

I like Cox Cable however I really think they are way too expensive. It would be nice if we could pick what channels we like and not be stuck with a bunch of channels that we don't look at.

We have SO many problems with DVR box, often times not connected to provider, ERROR. We call, go through the gymnastics of correcting. Often taking 30 min to 1 hour.

The rates are too high, the box goes bad every 6 to 8 months. In the middle of viewing the shows, the signal drops off and the DVR recording is not recoverable when the accidental erase and missed recording.

Expensive, always going up and up in price. Can't get stations I want unless spend a fortune. Will change when can but can't have a dish and no other cable company in this area.

Cox has excellent service and customer support. Have been a customer for approx. 30 years and refuse to switch service because of that. But wi-fi could be better. We're in a bad area and lose service often.

Have had very few TV issues over the 30 years of service. Even less with the internet and cannot remember any issues with the phone. Customer service has been great helping me resolve all issues with most of them being resolved with a reboot of the box. The only issue I have is the cost. At $196 per month, I feel this is very high. I especially enjoy their Contour system and its features and can watch TV on my computer if I choose to do so. I wish they had a senior discount for seniors and long time users.

Their billing dept is terrible and their bill is always different. They go up and up all the time even though you have a one year deal. Try and get a persons on the phone and you have to wait at least 10 minutes.

If you only pay for the basic you better have an outside antenna because you won’t enjoy the programming if you can even find the Channels you get. This is the worst and not at all worth the money.

I signed up in Dec 2017, was told my bundle would be $89.99 per month. Bills came in at $111 after adding all their sneak "fees" and "surcharges". Then 5 months later the surcharges increase 30% overnight. They simply do not honor what they promised. Their customer service people were snippy, accusing me of trying to make Cox not a viable business, and telling me that the surcharges go to the government and aren't under their control (both outright lies). Shabby company.

You get told different things from the representatives that you talk to. The price of Cox Cable keeps going higher and higher. I am a senior disabled and on a fixed income. For anything other than up to channel 25 you have to pay $193 for phone, internet, & boxes. NO PREMIUM MOVIE CHANNELS. That's fine with me, but to get fx, lifetime, E channels etc. Almost $200 is robbery. I have been paying them hundreds for years. I will pay them the lousy $120 to get out of the contract and take my business elsewhere. Maybe DirecTV, anywhere else except COX!!!

I've been a Cox Cable customer for a number of years and I know no one provider is perfect and their fees do go up every now and then but they've always treated me with respect and as a valued customer. Whenever I have concerns about anything they address them with care, professionally, friendly and courteous.

Way too many commercials, on demand programs you cannot fast forward thru commercials, as you are forced to watch them. Some programs skip part of the episodes, so all of sudden you are in a new season without finishing the previous.

It would've been much better if the bill didn't go up all the time for the same service, and if you go to clear out your bill they tell you they have all the equipment then several months later they say they need that 1 thing they'd told me months ago that was probably mine that was paid for already, and that they wasn't showing anything else needed to be returned. It was over 100 dollars. Everything's mostly in storage since I'm trying to move.

Cox is notorious for not taking care of issues that have been affecting our cable service for the last 3 months... even charging us for service calls that should be included in their service agreement. They have a monopoly in Poway and that should be against the law. I don't know what kind of agreement that they made with the city of Poway... but it should be revoked and they should let other companies into Poway to help lower the cost of cable and related services instead of allowing them to charge aggressively and get away with it!!! The city of Poway should be held liable for the shoddy service that Cox cable supplies to its prisoners... I would much rather be referred to as a customer. I know for a fact that I am not the only one that suffers from Cox cable mistreatment... something needs to be done!!!

I do not like the amount of payment increase they do per year. I was notified that they are increasing a % in cable, internet and some other things, I feel like I am being bullied since in Vegas Cox is a predominant cable company.

I recently had Cox cable installed at my home in Gainesville FL. It was the biggest mistake I made. It was your basic 89.00 a month and a 30-day no money guarantee. After 10 days of service on a weekend we had company in town and we had no cable or internet service for the whole weekend. Me and my wife tried to get hold of Cox cable but all we got was a recording and every time we called it would say we owed 173.19 bill. We just had the service installed and already that much money. So I called first thing Monday morning after a hr of waiting on the phone I finally got hold of a person. They said service was never interrupted and was basically call me and my wife and 7 other people liars. So I told them as soon as I get home from a business trip I was gonna bring their equipment back.

You know the drill... low initial pricing to suck you in only to jack up the rates over time. If after more than two decades you still believe that you MUST have Cox Cable, find a Plan B (DirecTV NOW, Youtube TV, etc.) to tide you over for 90 days. Then cancel the astronomically high-priced Cox TV and start up with the low new customer rates locked in for a year or two. Lather, rinse, repeat.

They overcharge. Their customer service is so bad that you can't complain about as there is none!! Once you sign up you are no longer considered worthy of their service. Worst service provider. Congratulations you won this award Cox!!

After having trouble with Verizon, I switched to Cox and I find them to be totally honest and helpful. I get a multitude of channels and their customer service is always ready to walk me through or answer any/all of my questions right then and there. Their bills never change; they are just one good stand-up company with excellent service and customer service.

I was with them for 33 yrs. because they were the only game in town. Every year they automatically charged more and when you complained they would take away channels or services to lower the charges. They acted like they could care less when you told them you were cancelling. Their whole operation including their contract installers are not very good.

The cost is way out of line for the quality you receive. Customer support is slow and not always helpful. Had a phone issue in dealing with my 90 year old father and they came out 5 times and never fixed the problem. We have to call regarding our bill at least twice a year to question charges, which do get resolved, but we should not have to question our bill that much. When you have a new credit card or update on your current for auto pay, it never seems to work the first cycle out, that does not make sense. Once you have changed it in the system it should not take more than 24 - 48 hours to make the change.

Sad part is my area ONLY has 1 provider therefore no competition. They offer me a service which I have NOT Been able to access on my TV and I have a "loyalty" program yet they refused to send someone out to check for me.

The price has gotten ridiculous $185.00 for internet and basic cable. Customer service is absolutely no help. The company is offering deals of $129 to new customers but won't give that price to people who have paid their bills for over 5 years.

No real complaints that I can recall. It has been several years since I was a customer but if I recall correctly this included internet connection. I used to have an email address but now exclusively use Google.

We decided to cut cable tv. We weren't able to reduce rates that were constantly increasing with no options or choices to limit what we saw to cut costs.

They show the same stuff over and over. Would like to be able to pick which channels I want in a package. Prices are not compatible with budget which fluctuates each year. There is always some change in your box which makes your bill go up.

After updating the boxes I have no more problems, before with the outdated boxes I had all kind of problems. Channels would go out. I would have to unplug the TV and wait a while before plugging back in. This happened all the time.

I was only a customer for 2 months and the rate went up. My service was out for a whole day and I had to ask for discount of some type. $5.00 was told to me but it didn't get taken off. Still trying that one. The price is way too expensive and I only have tv and internet. No phone for $129 month.

I've been a Cox customer for over 10 years & the prices keep going up while the quality goes down. The customer service is not much better. The service people are rude & don't seem to know much about their products.

I have been a loyal Cox customer for over 20 years. I had recently, two years ago, moved into an apartment and when I set my cable up, it was for phone and internet and was around $130.00 a month. EVERY SINGLE MONTH, the price would creep up. I finally got my bill for April, 2018 and it was $200.00. Nope, done, enough. I called and cancelled my TV portion and am only going with the Internet they offer at $87.99/month for 100 Mbps. I now have YouTube TV for $42.80 after taxes and get all my local channels, ESPN, ESPN 2, ESPN U, Big Ten Network, AMC, FX, TruTV and many many others.

If you deal with them, you have to ask a ton of questions because they won't tell you all the ins and outs. We had Dish Network but $150 a month just to watch tv less than an hour a day was too much, especially considering our internet is another $80 a month. So, we talked to Cox and they gave us a bundle price for TV, internet, and cable, and total it came up to $135, plus $35 for install.

I am a Cox customer for 6 years. These two recent months they increased my bill every month. I called them to ask what's going on. A very rude and aggressive agent replied my call and tried to sell me another package. When she realized I am not a buyer (and she will not get her commission), without confirming with me and explaining what will happen next, she hung up on me when I was talking and disconnected my service without permission!!! This is the most awful customer service experience I've ever had. Unbelievable! Hiring people like her is the main reason COX will lose the competition to Verizon and AT&T very soon.

After a year, Cox suddenly massively raised the price of our tv/internet service. We are retired and were absolutely shocked it was nearing $200 a month with few extras. We tried in vain to get them to reduce the cost significantly but got nasty customer service instead (and higher blood pressure). We cancelled the Tv part, paid a penalty and went with Cox internet only. Now THAT's gone up to around $134 a MONTH (and it's not even their highest speed). The reps have lied repeatedly to us (now they say we are also using too much bandwidth and must pay extra for that as well!) We have few choices here in Las Vegas, but neighbors really like CenturyLink so our install is this week. We NEVER go back to Cox. Buyer beware!

I am not at all happy with COX, every time I call I have to spend 15 minutes to 30 minutes to get to a right person to help. I called the first time spend 15 minutes and given a phone number to reach to loyalty department. Then I called the given number spend 15 minutes described the whole situation and said she will now transfer me to the loyalty department, finally I reached to loyalty department, and waited 15 minutes to get the person and then I explained my situation 3rd time in detail to which she was not able to resolve.

So I took the day off for the whole install works for the safety of my children. After arguing with my tech he failed to install two of my services - he set up my cable boxes in all the wrong rooms causing them to come back (when they do) and drill my holes into my home - then the supervisor sets my appt for a day I can’t even take off. Like this is the worst cable company ever.

No cox agent has been able to resolve my issue and I am beyond upset at the inconsistency of their promises together with the continuous deceiving messages I've gotten from your agents. I am looking to resolve this quickly especially because I don't understand why it's taken 8 months to solve. I had my phone number ** with AT&T but decided to port it over to Cox. Our billing cycle began in August 2017 and the manager of Telegraph Canyon Cox Cable Chula Vista, CA told my brother and I our number was ported the day we were at the store. Few weeks later we noticed it had not been ported and we spoke to an agent over the phone again in September 2017. The agents continued telling me it would be ported in 10 days. Later we came to find out that the agent needed to submit a new form because this number had originally belonged to Cox in the past.

It appears that once or twice a week Cox internet service is out. Their servers are down on a continuous basis and I do not want hear that Cox is updating their servers because even if that were true that still shouldn’t affect customers much. I pay good money for internet and my service, as well as others, should be reliable. I should not have to use cell phone data at home.

Even when you ask a lot of questions, you don't get "all" the correct answers. Found out the hard way but just in time. I just became a new resident in RI. Once a week I was getting tons of literature/advertisements regarding their different packages. Myself and my kids wanted their Cox Gold Bundle for 119.99 Including their 400.00 prepaid card (after 90 days of on time payments) and FREE installation... Ok Nice!! I finally called their sales department 866-961-0190 on 03-31-18. I asked for their package and they also tried selling me their Automation piece too. Monthly payment together was 209.00. Not Nice... Negotiated to drop down to 173 and change with all their promotions if I bought my own Modem/Router with FREE insulation right? 173 and change including taxes and their equipment right? Sales rep... "This is correct!!"

Cox advertises bundles that are intentionally much less expensive than what your bill will end up being. They know this is true which is why their billing is set up the way it is. They claim you pay in advance for your service however that would mean that made a payment at time of contract signing. Since they know you'll be unhappy with your actual bill they wait 30 days to bill you and then bill you for 2 months and claim that you pay in advance. By definition, if you bill me 30 days later I am paying in arrears. But to get around that they double bill you. The online account services only shows the last 30 days of billing activity so in order for me to review the data I have to call in and sit on hold. I had this conversation with two people, both told me they bill in advance but couldn't explain how billing in advance results in billing 30 days later. I was transferred twice, finally to a supervisor who never came on the line.

In 2002, Cox sold HD cable set top boxes. I purchased one. Now, in 2018, Cox states the box is restricted and will not register the box. Bad Cox. They sold it, they should allow it on their system. BBB next...

Every single day there is a problem with the service Cox charges for. Every day, sometimes multiple times a day, I have to reset the signal to my box or modem just to connect to their server or get cable TV. If there is a program on TV I have to watch it while it airs. If I record it the playback is pixelated so bad the content is lost. But, not for the commercials. Commercials are always perfect. For over 2 months now there are blocks of time when I cannot open my email. These blocks like the one now last for about 6 hours. When creating my account for this site I was prompted to confirm my email; I can’t do that. I hate Cox. I will be looking for a better way. Just want to warn other people to stay away.

Cox claimed that an upgrade to HD TV was free. When we asked for the upgrade we were told that it would cost an additional fee of $2 per month. That's chickenfeed but nonetheless the basis of a lie. Recently they told us that their modem had to be replaced because it was so old that parts were no longer available to repair it. What a bunch of malarky. Modems aren't repaired. They're replaced and thrown away. Next they told us it would be free, followed quickly that if we want to have our phone work during a power outage we would have to pony up $30 to $50 for a battery.

Horrible place. I would never recommend to any. They shouldn't even have one star. They tell you one thing over the phone and another. Said they were coming out and never came. Told me I didn't need a deposit and then I didn't. Wasted my time on the phone for two hours.

I have had a business account with Cox for about 6 year. I accidentally made a payment for $ 1000.00 over what I owed on my current bill. After 8 weeks I called to see why they had not sent me a refund at this time. They told me I would need to email a copy of my bank statement to them to prove that the bill pay had cleared my account though they showed a $-900 account balance. It is terrible that they are treating small business this way. I have since switch to Verizon Fios and wish that I had done so many years ago!

SCAM SCAM SCAM, I got service with Cox a little over year ago. All I needed was Wifi. Nothing else. They offered me a rate of 48$ a month. After 12 month it doubled to 83$ just for wifi. When I called they told me the price was only for 1 year. They offered me a new rate of 58$. 3 month later was still paying 83$. Customer service sucks. All they tell you is this how they work and they can give a phone number to their loyalty department. I just found out that CenturyLink offers the same service for 48$ and it doesn't end after 12 month. It's unlimited. I wish I would have read some reviews before getting the service with Cox.

Does COX have any IQ standards for the accounting support personnel? Perhaps they select for low IQ? I went on their automated pay. Using my COX app, it showed that my bill for February was paid by autopay. But then I got an email saying it was 3-days until it was due, and not paid yet. Mixed messaging from COX, so I called an account rep, who looked it up and assured me that February's bill was paid. But the email was correct and the app and the rep were incorrect. So COX dunned me an $8 late fee.

I called customer service when I noticed my bill increased. Told them I was promised a particular rate, including taxes and fees, for a one year period. Asked the agent (a supervisor in the Loyalty Department) if I would have to sign a contract (back in November 2017). He said “no”. When I called to complain about the price increase, the customer service agent told me that unless I had signed a contract, I would be stuck paying the higher cost. Left hand doesn’t know what the right hand is doing at Cox. The customer service sucks!! I’m discontinuing service with them.

My mother-in-law recently had a problem with her Cox telephone service. She is 90 years old. The phone display was saying that phone was in use although it really was not. This left the phone unusable. So she scheduled an appointment with Cox. I went to her home and found that the phone power supply was plugged into an outlet that was on a switch. Yes the switch was turned off so no power to phone. I corrected this and the phone was fine. We then called to cancel the repair appointment. Later that month we received the Cox bill. Well there was a $75 dollar service charge for no services rendered. We called customer service and they said the technician did fulfill the appointment. Huh! So they fixed NOTHING! Too bad a big company like Cox feels the need to take advantage of a 90 year old woman. Shame on them. So if you read this and are contemplating using Cox please don't.

Not getting what I was told when it came to the Bundle. I was told 89.00 a month for the bundle. With taxes and all the fees it is 129.54 a month, I have have the service for 4 months and have increased the rate. Now I am paying 134.92. This company has the biggest scam going!

Totally frustrated with Cox. I have the bundle and it's a bundle of crap, no internet, no phone and no streaming. This happens a minimum of 3x per day. I'm so frustrated because I'm still bound to 2 year contract.

Cox contacted me in Nov to upgrade to their fancy Panoramic wi-fi at no extra cost to me, so I said okay. I was told download speeds up to 100mg, or whatever it is. After we got it, we were not seeing those speeds and were told that items not plugged directly into the modem might only see 1/2 that speed. We were not even getting 1/2, we were in the 30's. We started streaming some TV shows and it was constantly buffering, it was so annoying. I called early Feb. to complain, again,(on a Saturday night, spend 2 hours on phone with Cox vs. watching a tv show I really wanted to watch) and it was determined we must have a bad modem, they would send a new one. Waited a week, nothing. Called and spent another 2 hours on the phone with them, and was told the 1st modem never got sent out. Person ASSURED me that she will get new one sent out, I should have in 3-5 days. Day 5, no modem.

Cox cable is so bad... the contour box freezes up daily. After they changed it, it took one month and started all over again. The reps are clueless... they may be better than Dish but they suck just the same.

I requested for an upgrade and get a good discount. Tech supposed to arrived from 8:00am-10:00am. I waited and actually took a time off from work just to have somebody at home. 10:00am arrived and tech still not there. I checked with Cox thru Chat and Ana ** (Cox Customer Service) told me my schedule was not confirmed because I failed my 3rd party verification. I was shocked!!

We have been Cox customers for over 14 years. During that time they set up a home networking for us. When we had problems with it, the first thing they said was, "We don't deal with home networking". I told them that you set it up and now it needs to be fixed. After them coming out a couple of times and not fixing it, we gave up. Then, I lost my job. We went down to Cox and explained that we needed to downsize as I had lost my job. They said no problem and we dropped some channels to lower the bill. When all was said and done, our bill was higher than it was when we went in the door. We were then told that we had a special package and that when we changed it we no longer got the deal. We asked to get the deal back and they said no. Needless to say, I was very unhappy. Then, a few years later our computers died. We decided not to get more computers as we could do everything on our phone.

I was with Cox Cable since 2007 - over 10 years. I had Internet and cable TV with two connection boxes for two TVs. For over 10 years, I paid "rent" on those two connection boxes, pieces of plastic, old technology, since outdated, never replaced. I canceled cable TV last year and went to satellite, but kept the wireless service. It didn't occur to the rep to tell me that I had two pieces of equipment I being charged rent on, and needed to return. Maybe because I was still a customer???

Worst company ever. 254 a month for services. You call to see what you can do to get the bill lower. Not very much help. You cancel your service then you get a call from rude customer service. They wouldn't work out a payment plan on a 196 balance until I returned my equipment so I did and what happens!!?? I make payments every week to pay it off so they send me to collections. Adds extra charges for their awful service that I am not even using anymore and screw my credit score and send it to collections with an extra added $41. LMAO. Company is the biggest joke. Rudest people. They rip people off. I will go with no service before ever going back to that company. Unreal.

My family and I moved to a smaller town where it appeared that Cox was the only internet and TV provider. We paid for their service in a bundle as they always try to sell and at the beginning it seemed like a good deal 50 Megs internet, hundred channels and a phone service I didn't really want for $80 is a month. Then after the first couple of months I started to receive more and more gouges in my monthly bill. After several months of trying to get a reason and paper billing so that I could go over each charge they finally shut us off because we refuse to keep paying what was now a hundred and fifty to $175 a month without reasoning.

Terrible, greed oriented company that rips off the consumer any way they can - devious deception, extremely poor service, does not allocate a fair amount of their huge profits towards customer support or product maintenance, slips in unrequested upgrades on the bill, has deceptive information practices to mask their agenda of gouging the consumer. The list goes on & on. Monopolies are supposed to be against federal law but they hold a monopoly in my area and continue to exploit it to add to their revenue base. In a nutshell, they should be investigated and indicted by the FCC - Maybe even be subject to a class action civil suit!

My wife and I moved from GA. last year. We were customers of Cox Cable for 20+ years before moving. We returned our cable equipment before moving and then 9 months later get a bill for the equipment. I tried and tried to resolve this with these people only to get the run around and turned over to a collection agency. Then after paying these jackoffs their money, dinged my credit with this crap!!! So I called again to ask questions and file a complaint, never to hear a word form any one. In my opinion, Cox Communications is a rip-off and has THE SORRIEST service of any provider I’ve had to deal with.

I own vacation rentals. It appears that when they come out to work on the box in our complex it takes down our service in some of our vacation rentals causing renters to be disgruntled and costing us money as we have to reimburse our renters for the inconvenience due to Cox not taking care of the issue, they caused by not responding to the issue immediately. This has been happening for years. We cannot switch to DirecTV due to wiring in our buildings. So unhappy with not having constant dependable cable and NOT getting a quick service response!

Cox sent me equipment I did not order, did not disclose fees for the equipment I did order, and charged me to repair defective equipment they sent me. They are refusing to remove the $97.99 in fraudulent charges from my bill. I contacted them 2 days ago, and they attempted to negotiate with me to pay only some of the fees. Unacceptable. All lines were busy when the call was escalated, and was promised a callback within 6 hours. It has now been over 48 hours without a call. My service is being held hostage and they are threatening to suspend it if the fees are not paid.

Lost cable service on Friday afternoon. The attempt to reboot remotely failed. The fastest service call was five days later. I have been a loyal customer for 28 years and this is very poor service especially on Super Bowl weekend. I have been considering DirecTV. Maybe it is time!

I was calling to move my service to my new address and I kept getting transferred around - I’d been transferred seven times and everyone was telling me something different, (my local store is closed at this point so I couldn’t just go in for help). One guy on the phone told me that my area isn’t in the service range (it’s literally a street over from my old address). Then he told me I had to cancel my account and he transferred me to a lady to take care of that for me. when I asked her to cancel my account she told me I had to call a different number, so I called the number she gave me and it wasn’t even a real number. I didn’t want to be unreasonable, so I emailed the company first to explain my situation and the person was like, “Hi Deena, we can look into this for you. Respond back with the full address of your current address and the address you would like to move the account over to.”

I called them because they cut my cable off because they said I have interference in my lines. They have had my internet and phone off for 7 days even after I called a million times. They are not professional at all. I wish there was another provider I could use. They are very rude and the service guys look like they come straight out the projects with no idea about **.

COX provides the speeds they advertise, which is great when it works. The problem is the constant outages. In just 3 months of service with COX I have had more than 10 outages lasting multiple hours. Many of which are, according to COX phone support, planned outages. I can understand if occasionally there is something beyond their control. However, multiple times a month shows incompetence and terrible infrastructure. Even worse is when an outage is planned and yet the paying customer is not even notified of this planned outage in advance. COX implies that by purchasing internet services from them, you can expect to access that service at any time. Instead, with all the outages, this is a service that is only occasionally available and cannot be counted on.

Horrific experience. After being overcharged for many months without notifying me that my bill will increase, I tried to contact Cox. Had to look up the phone number because the phone number is not in the emails it sends to me. Finally got ahold of Lou in the loyalty department after being transferred three times (Caleb in billing was very helpful in providing info but wasn't able to change my package). Lou was very unhelpful and appeared to not understand, requiring me to explain many times the simple overcharge. Received many conflicting statements making me wonder what the truth is in what. After much unproductive conversation and long unproductive pauses, I decided to completely cancel with Cox. I will not deal with a company that requires me to deal with this type of harassment every time I try to find out why my package/bill has changed without me being notified and how to change it.

My mother has been a COX customer for 27 years. She was told she could lower her monthly payment by $10, she would just need to upgrade her cable box. What should have been a simple procedure quickly turned into a 3 hour long debacle where my mother was on hold 4 different times, with several different people, trying to resolve her issue.

I went from a simple internet fee and upcharged to a silver bundle. The technician, charged me and came early (before I was there). He took my personally owned Cox modem that I recently bought from COX. I want it back btw! He put the new modem that was to cost me anywhere from $7 per month to $21 per month (take a guess which one Cox hit me for). All to get higher internet - which he did not turn in until 2 week later - at a cost to me. My bill is now 90 approx dollars more and I feel cheated. I want my modem and I WILL CALL THE COMPETITION. Cox is dishonest. I was told my final bill (before switching would be $133 ish -counting taxes); then the nice technician came before the alotted time and stole my modem. The one I just paid Cox $175 for a few months previously.

I have noticed big change in customer service, & overall performance as a company. Latest issue: Cox recommended laying new cable - has resulted in a wait of 3 months. They contract a company to paint where water, electric, etc. are located (neon colors in the street as well). They pull permits before digging. From initial contact with Cox (Nov. 2017) to Jan. 1, 2018, I have just found out, someone wrote "cancelled" by mistake on the work scheduled. Then I was told work would be done Jan. 2. When no one showed up, I called to find no permits had been issued & work moved to end of month. I had cancelled other appointments to be here which "would take all day". No call to inform me of the change. Completely fed up, this time I cancelled everything. I was told that I had to call the contractor to clean up the neon paint. Since it's their contractor, I told Cox to call; not my business to clean up their mess! I'm still waiting. Will look for other provider!

I have Cox service for 1 month. Since then my cable has bad reception. Channels don't work and the waiting couple minutes to show, internet keeps disconnecting, my first bill was $125 dollars. It is terrible service.

My experience with Cox Cable is not good. First of all, I did not approve to get Cox in the first place. They must check their computers and see that there is NO ACTIVITY GOING ON. I sent back the box back in March when it mysteriously showed up at my home. And now they sent me to collections. Also they are messing up my credit score. I'm not going to give in and pay for something I freaking don't have. Come to my home and see for yourself. I will NEVER sign up for Cox Cable. I will NOT recommend them to anyone. Thank you. Unhappy non-subscriber. P.S. I have a picture of Cox saying that they unsubscribed me. And they will not bother me anymore. Yet they are still harassing me and sent me to collections. Cox is a bad company.

I paid $100 for the serviçe & installation. Made an appointment for Tuesday. When the day arrived, the guy didn't know how to install because he said he couldn't find the wire. However, I installed the service my self when I was Verizon. They only shipped the equipment and I was the one who installed. So how couldn't that dumb ** not do it? He called to his office and offered to come within 7 days, I told him I wanted to cancel the whole thing and I wanted the money back. He left without even saying anything.

I called Cox to discontinue Contour. I spoke with Josh. I was told that by adding Contour TV App, I would have a discounted rate on my bill. I also would have HBO, Starz, and Showtime if I downloaded their apps as well and entered in my Cox username and password. I downloaded that app and have local TV’s shows on my iPad/phone. None of the other apps worked. I called and was told that was incorrect information. Not a big deal as I have several other movie apps. Looking over my bill I see that I have now been downgraded to slower speeds which I didn't agree to.

Called Cox Cable 12/7/17. Said mail or go pick up boxes. I went picked up from Cox store Charleston & Rainbow. Reps Mary & Freebies said just plug in wall. Found out no cable thru Christine. No cable on since 5/17. SAID send out technician put hole in wall blk cable cord. Vendor Co. name Prince 12/11/17. Tech Abell ** cable on 1 TV hooked up other. LEFT for Dr. Appoint. Came home. Turned on. No signal. I called Cox for next 5 days. Sent another tech. He asked me what guy did you hear used blk cord. They don't use them. He left. Didn't come back.

On my second contour cable box now and the picture quality changes from great to lousy constantly. I only had two Motorola cable boxes in 10 years prior and never had this problem until they started to go bad. Getting sick and tired of it and will look at other options next year. Yeah I've had the contour box refreshed several times and also checked all of my connections.

I got a new BUNDLE package for TV+Internet and Phone calling and was paying 124 USD in the month of August 2017 (Account # **). I was told unlimited overseas calling by the sales team as part of this BUNDLE Package. After 2 months of usage (Please note not the first or second month):I received around 350 USD charges to make calls for country Kenya. The reason which was told to me was interesting: I was told that I was saving 2 Dollar less than another BUNDLE package hence this country was NOT free. I said ok revise my plan and I started paying 126.62 USD. Despite several followups and tickets raised the charges never got reversed. Today on 12/11 finally I ordered for cancellation. My FEEDBACK: This BUNDLE package is having lot of hidden things which salesperson will never tell you. Please AVOID COX or be double careful while purchasing any Bundle plan.

Cox needs to step up their game. I get OUTAGE EVERY WEEK! And I’m so tire of Cox always having outage every week!! And no they’re not 1 hour or 2 hour long. They are 3 hours!!! Like are you serious? I didn’t pay $$$ bucks for a damn outage every week. You only have one job!! Do it right!! I don’t understand why there is ALWAYS an outage every week!!! I’m about to cancel Cox if they wanna continue doing this.

I have had Cox for over 10 years and in those 10 years I have had my bill go from 89/month to 161/month without adding any services. About a 6 months ago I dropped my TV package, which lowered my bill to 78/month but just last month I received a notice that since I don't bundle multiple services there was going to be a $5 fee added to my bill... so since I don't pay Cox enough already they decided to add a fee. This company is ridiculous and is a perfect example of a monopoly! I'm getting ever closer to sucking it up and switching to the ** DSL alternative just to avoid giving more money to this horrible company!!

In 7 years time our bill has gone from a $100 to $300 for basic internet and cable. That is nothing special, customer service sucks, a greedy corporate company that doesn't care about keeping customers.

I was moving to Virginia, and the recommended cable provider was COX. On November 17th (two weeks in advance) I scheduled an installation. The Cox technician was scheduled to arrive on Monday 8:00 am November 27th. The technician arrived, attached a device, messed around with the wires for a few minutes and claimed he could not get a signal and he would get another technician. He stayed while we scheduled the technician for the next day, Tuesday afternoon, November 28th. Tuesday came and went, with no technician.

I am in the process of moving out of state and called Cox to disconnect service. To my dismay, I was told that I owed back two modems. The first one I've been using. The second one is from six years ago when I lived in an entirely different city. Not only is the modem 6 years old, but they are charging me $122 for an equipment fee. My question is why didn't the tech take it when he replaced it? Or maybe he did and didn't return it. I have no idea what happened with this modem. I can't remember what happened 6 months ago, let alone 6 years. Customer service would NOT allow me to speak to a supervisor. Why wasn't I sent a reminder? They sure enjoy sending me non-stop mail at least once a week trying to get me to buy further services. This doesn't seem fair to me to charge that much for an obsolete modem that is probably worth about $20-$30 tops. There should be a time period where this type of thing is written off.

I was a Verizon customer and was dissatisfied with the pricing. I responded to the Cox Bundle promotion of $79.99 for phone, internet, and cable. This package came with one receiver. Since I wanted to connect 2 televisions, I was advised to add another which was an understandable additional charge. The internet connection was sporadic for the first week. They came and repaired the problem. When I asked for some compensation for not being able to consistently use the internet for 1 week I was awarded with free HBO for 3 months. Here is where the problems began. My next bill had a charge for HBO which was of course paid by their auto pay bill payment service. Once I had the HBO removed, I lost the $79.99 promotional rate. My monthly bill was then $145.88.

Had Cox Cable for two months and experienced poor service. In this time two remotes and two receiving units have been replaced over the two month period. Today our service has been inoperable. No TV reception. Best response I could receive is they would visit tomorrow afternoon between 1-3PM. We are considering going with DirecTV.

They skyrocketed prices, we lowered our speed from 50Mbs to 15Mbs to keep paying the same money. Since that change we have a real speed of 1.4Mbs. We have a 97℅ slower connection now which is also 90℅ slower than what we pay for! This is a greed infested company that does abuse their monopoly in my area.

Why must every year be like buying a used car. They play the shell game every time. If you try to renew early they charge you a cancellation fee. Then you have to call to have them take it off. If you miss your renewal date they jack the price up and you have to pay it for that month. Oh they will lower it the next month but they already have your money so what's the difference? If I want to downgrade my services I cannot do it without calling and being badgered to keep the service I have.

Cox lies to their customers promising them bundles that will not go up for a year or two years then boom every month the bill increases until it reaches what they admitted on the phone as the retail price. They admitted on the phone that they are taught to lie and make promises to customers to sell their services. So every month you notice a added tax and you call them and they say, "Sorry we cant remove anything."

A while back I called to see if Cox could change my payment date. I was told that if I did that I would lose the discounts I was receiving, so I could either pay a higher rate or keep a payment date that was annoying for my budget. They were completely unwilling to work with me. So, I called back about a month later to cancel my account. I was told by a guy that I would receive a reimbursement of $5. Then, I received a bill for $38. When I called to ask about it, I was given no explanation and I was really angry. The girl was super hateful. I ended up paying it because I'm a sucker and didn't want to get turned over to collections.

I was a Cox Communications customer for a few years in college, and it was by far the worst company I have ever had to deal with. Aside from the terrible service, the outages that happened almost nightly, and extreme fluctuations in internet speed, they were also a nightmare to deal with administratively. Multiple times throughout my service with them, my bill would unexpectedly be "upgraded" to a higher plan, meaning that I was getting charged more for a service I had never requested. Multiple times this took several months and many, many, phone calls with representatives who clearly had no idea what was going on to resolve the problem. Each time I thought I was getting the payment schedule resolved, only to be confronted with even more problems.

I've had Cox now for less than a month. Their Contour TV service or streaming service I should say they lied to me when I signed up for it. To say that you could stream on your TV but that is not the case. You can only stream on mobile devices and or computer which I find is horrible. I got it so I can stream local TV and HBO onto my TV and customer service was very unhelpful about it and when I try to cancel my service all they wanted to do was upgrade me to a cable box or charge me more money to get rid of the service because I also have internet through them. So I would strongly suggest do not go through Cox go through any provider other than Cox.

I been with cox for about three years, and all the sudden I've being charge for equipment that I return back through the three year period. It wasn't on my account this morning and now all of the sudden it saying I still owe the $553.00. First it was I had owe them for four cable boxes and three wifi boxes, now it only two WiFi boxes and to cable boxes, the beginning of last month, I paid my bill and got a confirmation number and my services didn't come back on, they even told me my the confirmation number I gave didn't exist. My discounting my service with and suing them cause I feel liked I'm being scammed.

I have had Cox services for several years and I upset and disappointed in Cox service because they keep going up on the price and I'm not on a contract. I pay my bill on time and have order movies from time to time so they are getting extra money on top of the high bill I have to pay. A long time ago people could rely on Cox but every time I call about my bill going up, they have an attitude and saying I'm on a contract I didn't even sign and that, "We are raising your bill." This is not right how they are treating customers that have been with them for years and pay on time. To be continued.

10/27/31 I contacted Cox about my internet going down. The next day a contractor came and said the issue with my signal is my line needed to be buried or something like that. I asked Cox months ago to bury the lines and they never had. He dug a 1/2 inch hole and put the cable in it and covered up with rocks. To no surprise the cable found themselves free and my internet was down again. I called the same day, and the agent of the phone said, "I will have someone out to your house 10/31/ 1-3pm." I later received the email that it was actually 11/1 1-3pm. It's now been down for 4 days. They credited my account measly 6 dollars. I had to use 2 sicks days from work because I work from home. This service is unacceptable. I'm crossing my fingers that they fix the issue tomorrow but Cox has lost all my faith.

In my area, Cox is the only cable company available. They recently set up a cap that would charge us a great amount if we go over the cap. They want the cable bill to be set up like a water bill or electric bill in the way that you pay for what you use but this is ridiculous because once you use data on the internet, it is not consuming that data! It also doesn't cost COX any more money if we use more data so they are just ripping the consumers off. Not to mention, the speed is so slow, it is infuriating. We are looking to move out of here and one of the reasons is because of COX and we will make sure COX is not the internet service provider! It is a sad day in America when COX has a MONOPOLY of the cable service in certain areas and the only way to be free of them is to MOVE.

The service is good when it works. I have never had the internet speed I pay for, but it is usually faster than the grade below mine. I pay for 100Mbps the next grade is 50Mbps. I average 70 even though I have newer hardware. Around two months old. The issue I have with them is during peak usage time I seem to have intermittent service. They will not cut you a break relative to the amount of time down. I have tried contacting them and they will send someone out to fix their service but they charge you. I have used a multimeter to check the lines are receiving signal right up to my modem. They are, but if they send someone to check it you will be charged.

My sister has stolen my SS number AND has been using it for opening new Cox Cable TV and internet accounts in my name and Cox Cable doesn't care. I had spoken to one collection representative and she told me that social security numbers could not be put on a blacklist. This isn't the first time it's happened and I am so very unhappy about it. If I didn't live in another state I'd be out there suing Cox Cable.

I paid my bill through my bank, a paper check arrived at the Pensacola location but was never cashed. I called the store 12 days after check arrival only to be told to send a copy of my bank statement. I began receiving automated calls telling me my services would be disconnected so naturally I called again only to be told to send my bank statement again showing proof that the funds had been removed from my account. They disconnected my services and sent me to their collections department where I was finally told a freaking month later that the Pensacola location doesn't process paper checks. They don't return to sender or forward them somewhere that will process. I went 2 days without services while my bank cancelled the check. Worst customer service I have ever had.

We have been good customers for almost 12 years. The Internet is very reliable which is the only reason we keep it. We have the bundle pricing and if we drop the TV and phone then the internet price will go up. Over 200 a month for 140 channels no premium like HBO or Starz. Nickle and dimed an additional 3.99 for two additional TVs just to be able to watch something. Then I see ads for 129.00 for 240 channels including premium Internet and phone. To say I am super disappointed in Cox is an understatement, this is the reason people are cord cutting and telling cable Bye Bye. BTW I was also told that if I kept only the internet then I would need to get EVEN better internet with more data. Code for it's gonna cost you!!!

More than a year ago my internet was very slow or in and out. So I called Cox Cable and find out what was wrong with it. They sent out a technician whom did a temporary fix and stated that he was a house technician and he is going to put in a ticket for as a pole technician. The technician indicated that the node in my area was bad therefore I was not getting the internet service that I was paying for. This went on for a while. I will constantly call Cox they will send a technician who would say same thing. He's a house technician and the problem is with the box that serves the community that requires a pole and bucket truck technician.

I have free cable at my apartments, but I have to pay $6 a month for digital boxes or I can't watch TV. I have their high-speed internet, it always goes out and is not that fast, I'm suppose to be paying $70 a month for internet only but my bills are always about double that and that's paying my bill on time. Customer service is useless, but at least they're American.

They keep going up on their prices. Every year they go up and soon I will no longer be able to afford paying for their service. The service is not that good.