Cox Cable Reviews

On my second contour cable box now and the picture quality changes from great to lousy constantly. I only had two Motorola cable boxes in 10 years prior and never had this problem until they started to go bad. Getting sick and tired of it and will look at other options next year. Yeah I've had the contour box refreshed several times and also checked all of my connections.

I got a new BUNDLE package for TV+Internet and Phone calling and was paying 124 USD in the month of August 2017 (Account # **). I was told unlimited overseas calling by the sales team as part of this BUNDLE Package. After 2 months of usage (Please note not the first or second month):I received around 350 USD charges to make calls for country Kenya. The reason which was told to me was interesting: I was told that I was saving 2 Dollar less than another BUNDLE package hence this country was NOT free. I said ok revise my plan and I started paying 126.62 USD. Despite several followups and tickets raised the charges never got reversed. Today on 12/11 finally I ordered for cancellation. My FEEDBACK: This BUNDLE package is having lot of hidden things which salesperson will never tell you. Please AVOID COX or be double careful while purchasing any Bundle plan.

Cox needs to step up their game. I get OUTAGE EVERY WEEK! And I’m so tire of Cox always having outage every week!! And no they’re not 1 hour or 2 hour long. They are 3 hours!!! Like are you serious? I didn’t pay $$$ bucks for a damn outage every week. You only have one job!! Do it right!! I don’t understand why there is ALWAYS an outage every week!!! I’m about to cancel Cox if they wanna continue doing this.

I have had Cox for over 10 years and in those 10 years I have had my bill go from 89/month to 161/month without adding any services. About a 6 months ago I dropped my TV package, which lowered my bill to 78/month but just last month I received a notice that since I don't bundle multiple services there was going to be a $5 fee added to my bill... so since I don't pay Cox enough already they decided to add a fee. This company is ridiculous and is a perfect example of a monopoly! I'm getting ever closer to sucking it up and switching to the ** DSL alternative just to avoid giving more money to this horrible company!!

In 7 years time our bill has gone from a $100 to $300 for basic internet and cable. That is nothing special, customer service sucks, a greedy corporate company that doesn't care about keeping customers.

I was moving to Virginia, and the recommended cable provider was COX. On November 17th (two weeks in advance) I scheduled an installation. The Cox technician was scheduled to arrive on Monday 8:00 am November 27th. The technician arrived, attached a device, messed around with the wires for a few minutes and claimed he could not get a signal and he would get another technician. He stayed while we scheduled the technician for the next day, Tuesday afternoon, November 28th. Tuesday came and went, with no technician.

I am in the process of moving out of state and called Cox to disconnect service. To my dismay, I was told that I owed back two modems. The first one I've been using. The second one is from six years ago when I lived in an entirely different city. Not only is the modem 6 years old, but they are charging me $122 for an equipment fee. My question is why didn't the tech take it when he replaced it? Or maybe he did and didn't return it. I have no idea what happened with this modem. I can't remember what happened 6 months ago, let alone 6 years. Customer service would NOT allow me to speak to a supervisor. Why wasn't I sent a reminder? They sure enjoy sending me non-stop mail at least once a week trying to get me to buy further services. This doesn't seem fair to me to charge that much for an obsolete modem that is probably worth about $20-$30 tops. There should be a time period where this type of thing is written off.

I was a Verizon customer and was dissatisfied with the pricing. I responded to the Cox Bundle promotion of $79.99 for phone, internet, and cable. This package came with one receiver. Since I wanted to connect 2 televisions, I was advised to add another which was an understandable additional charge. The internet connection was sporadic for the first week. They came and repaired the problem. When I asked for some compensation for not being able to consistently use the internet for 1 week I was awarded with free HBO for 3 months. Here is where the problems began. My next bill had a charge for HBO which was of course paid by their auto pay bill payment service. Once I had the HBO removed, I lost the $79.99 promotional rate. My monthly bill was then $145.88.

Had Cox Cable for two months and experienced poor service. In this time two remotes and two receiving units have been replaced over the two month period. Today our service has been inoperable. No TV reception. Best response I could receive is they would visit tomorrow afternoon between 1-3PM. We are considering going with DirecTV.

They skyrocketed prices, we lowered our speed from 50Mbs to 15Mbs to keep paying the same money. Since that change we have a real speed of 1.4Mbs. We have a 97℅ slower connection now which is also 90℅ slower than what we pay for! This is a greed infested company that does abuse their monopoly in my area.

Why must every year be like buying a used car. They play the shell game every time. If you try to renew early they charge you a cancellation fee. Then you have to call to have them take it off. If you miss your renewal date they jack the price up and you have to pay it for that month. Oh they will lower it the next month but they already have your money so what's the difference? If I want to downgrade my services I cannot do it without calling and being badgered to keep the service I have.

Cox lies to their customers promising them bundles that will not go up for a year or two years then boom every month the bill increases until it reaches what they admitted on the phone as the retail price. They admitted on the phone that they are taught to lie and make promises to customers to sell their services. So every month you notice a added tax and you call them and they say, "Sorry we cant remove anything."

A while back I called to see if Cox could change my payment date. I was told that if I did that I would lose the discounts I was receiving, so I could either pay a higher rate or keep a payment date that was annoying for my budget. They were completely unwilling to work with me. So, I called back about a month later to cancel my account. I was told by a guy that I would receive a reimbursement of $5. Then, I received a bill for $38. When I called to ask about it, I was given no explanation and I was really angry. The girl was super hateful. I ended up paying it because I'm a sucker and didn't want to get turned over to collections.

I was a Cox Communications customer for a few years in college, and it was by far the worst company I have ever had to deal with. Aside from the terrible service, the outages that happened almost nightly, and extreme fluctuations in internet speed, they were also a nightmare to deal with administratively. Multiple times throughout my service with them, my bill would unexpectedly be "upgraded" to a higher plan, meaning that I was getting charged more for a service I had never requested. Multiple times this took several months and many, many, phone calls with representatives who clearly had no idea what was going on to resolve the problem. Each time I thought I was getting the payment schedule resolved, only to be confronted with even more problems.

I've had Cox now for less than a month. Their Contour TV service or streaming service I should say they lied to me when I signed up for it. To say that you could stream on your TV but that is not the case. You can only stream on mobile devices and or computer which I find is horrible. I got it so I can stream local TV and HBO onto my TV and customer service was very unhelpful about it and when I try to cancel my service all they wanted to do was upgrade me to a cable box or charge me more money to get rid of the service because I also have internet through them. So I would strongly suggest do not go through Cox go through any provider other than Cox.

I been with cox for about three years, and all the sudden I've being charge for equipment that I return back through the three year period. It wasn't on my account this morning and now all of the sudden it saying I still owe the $553.00. First it was I had owe them for four cable boxes and three wifi boxes, now it only two WiFi boxes and to cable boxes, the beginning of last month, I paid my bill and got a confirmation number and my services didn't come back on, they even told me my the confirmation number I gave didn't exist. My discounting my service with and suing them cause I feel liked I'm being scammed.

I have had Cox services for several years and I upset and disappointed in Cox service because they keep going up on the price and I'm not on a contract. I pay my bill on time and have order movies from time to time so they are getting extra money on top of the high bill I have to pay. A long time ago people could rely on Cox but every time I call about my bill going up, they have an attitude and saying I'm on a contract I didn't even sign and that, "We are raising your bill." This is not right how they are treating customers that have been with them for years and pay on time. To be continued.

10/27/31 I contacted Cox about my internet going down. The next day a contractor came and said the issue with my signal is my line needed to be buried or something like that. I asked Cox months ago to bury the lines and they never had. He dug a 1/2 inch hole and put the cable in it and covered up with rocks. To no surprise the cable found themselves free and my internet was down again. I called the same day, and the agent of the phone said, "I will have someone out to your house 10/31/ 1-3pm." I later received the email that it was actually 11/1 1-3pm. It's now been down for 4 days. They credited my account measly 6 dollars. I had to use 2 sicks days from work because I work from home. This service is unacceptable. I'm crossing my fingers that they fix the issue tomorrow but Cox has lost all my faith.

In my area, Cox is the only cable company available. They recently set up a cap that would charge us a great amount if we go over the cap. They want the cable bill to be set up like a water bill or electric bill in the way that you pay for what you use but this is ridiculous because once you use data on the internet, it is not consuming that data! It also doesn't cost COX any more money if we use more data so they are just ripping the consumers off. Not to mention, the speed is so slow, it is infuriating. We are looking to move out of here and one of the reasons is because of COX and we will make sure COX is not the internet service provider! It is a sad day in America when COX has a MONOPOLY of the cable service in certain areas and the only way to be free of them is to MOVE.

The service is good when it works. I have never had the internet speed I pay for, but it is usually faster than the grade below mine. I pay for 100Mbps the next grade is 50Mbps. I average 70 even though I have newer hardware. Around two months old. The issue I have with them is during peak usage time I seem to have intermittent service. They will not cut you a break relative to the amount of time down. I have tried contacting them and they will send someone out to fix their service but they charge you. I have used a multimeter to check the lines are receiving signal right up to my modem. They are, but if they send someone to check it you will be charged.

My sister has stolen my SS number AND has been using it for opening new Cox Cable TV and internet accounts in my name and Cox Cable doesn't care. I had spoken to one collection representative and she told me that social security numbers could not be put on a blacklist. This isn't the first time it's happened and I am so very unhappy about it. If I didn't live in another state I'd be out there suing Cox Cable.

I paid my bill through my bank, a paper check arrived at the Pensacola location but was never cashed. I called the store 12 days after check arrival only to be told to send a copy of my bank statement. I began receiving automated calls telling me my services would be disconnected so naturally I called again only to be told to send my bank statement again showing proof that the funds had been removed from my account. They disconnected my services and sent me to their collections department where I was finally told a freaking month later that the Pensacola location doesn't process paper checks. They don't return to sender or forward them somewhere that will process. I went 2 days without services while my bank cancelled the check. Worst customer service I have ever had.

We have been good customers for almost 12 years. The Internet is very reliable which is the only reason we keep it. We have the bundle pricing and if we drop the TV and phone then the internet price will go up. Over 200 a month for 140 channels no premium like HBO or Starz. Nickle and dimed an additional 3.99 for two additional TVs just to be able to watch something. Then I see ads for 129.00 for 240 channels including premium Internet and phone. To say I am super disappointed in Cox is an understatement, this is the reason people are cord cutting and telling cable Bye Bye. BTW I was also told that if I kept only the internet then I would need to get EVEN better internet with more data. Code for it's gonna cost you!!!

More than a year ago my internet was very slow or in and out. So I called Cox Cable and find out what was wrong with it. They sent out a technician whom did a temporary fix and stated that he was a house technician and he is going to put in a ticket for as a pole technician. The technician indicated that the node in my area was bad therefore I was not getting the internet service that I was paying for. This went on for a while. I will constantly call Cox they will send a technician who would say same thing. He's a house technician and the problem is with the box that serves the community that requires a pole and bucket truck technician.

I have free cable at my apartments, but I have to pay $6 a month for digital boxes or I can't watch TV. I have their high-speed internet, it always goes out and is not that fast, I'm suppose to be paying $70 a month for internet only but my bills are always about double that and that's paying my bill on time. Customer service is useless, but at least they're American.

They keep going up on their prices. Every year they go up and soon I will no longer be able to afford paying for their service. The service is not that good.

Cox was an excellent provider. I just moved to an AT&T area. I never once had downtime with Cox. Their customer service rep was extremely helpful when I had to call to terminate service.

My services were interrupted due to nonpayment, I made a payment of the past due amount which was $245.16. I tried twice to pay through the automated services but it could not pull up my account. So after two fail tries I spoke with a rep, the rep said that she would waive the $6 fee. So I told her that I was paying the past due of $245.16, the rep repeated the amount to me and processed the payment. When I checked my account later that night I saw that I was charged $539, I called Cox right away but they were closed. The next morning at about 5 am I began calling Cox so that I could get this taken care of.

I called at least 10 times about my internet not working, they sent someone out and no one could fix it. I asked to be let out of my contract and they said no! I will never use Cox again!

Cox told me that will charge me MORE if I discontinue their phone service and they are the only service where I LIVE! I also hate their service - it took them over 2 weeks to get my service right when I just moved from one apartment to another in the same complex. HELP!

Reliability regarding the Cisco box is just fair. The TVs are turned "off" on an average of once every two week while the box "reboots". Have never noticed this with my daughter's televisions in their home but, they have DirecTV and no apparent problems.

I have a problem with my contract starting at a reasonable price and the steadily going up. When questions as to why, I'm given some vague incomprehensible answer.

I have a lot of problems with TV connection, phone and internet. I think their wiring is old. The TV pixelates and stations stop working and the phone goes to answering service when I try to pick it up. The internet randomly becomes as slow as dial-up and I have the fastest service.

Cox control this area. No other company can provide what Cox provide. The cost is high however the quality is good. The INTERNET is strong and secure. They give you McAfee internet security free.

We are always having internet issues, the modem has to be reset a lot. They are very slow & we are paying way too much for such bad service & such expensive prices. They always have an excuse like, "Oh I see your special program had ended..." just to jack up the prices & lower your internet speed.

The service works well but EVERYBODY HATES THEM! Why? Rate creep. They raise your rate nearly every month without notice. Boom. It just appears on the bill. I cancelled my phone service to save $35 and they raised my cable $35. I cancelled my TV and they raised my internet. Now they put in data caps - $10 per 50 GB per month over the cap. Google Fiber - please! Are you listening?

I have been a Cox customer on and off for over 30 years and have hated every minute of it. I have been too lazy to make the switch. I only use Cox for internet speeds and now those prices are outrageous, AT&T fiber optic is not available where I am at.

Expensive, bundles that are available not to our liking and age group, Would like to have more individual selections on tv stations. Charter members and excellent payment records should have lower rates and options.

Keep increasing prices, have two or three of the same programs on at the same time. Customer Service is bad. At night, at times the picture is fuzzy. Totally bad service overall. If I were in charge of this business I would fire most of the staff... But it's all about the profit. Worse than the Post Office... and I work there.

When I was a Cox customer I had to replace the modem twice at least and at least once a week if not repeatedly within a single day had to reset the modems because they would lose their connection completely. Not to mention that their prices are outrageous but it was an equipment issue that was dumbfounding. Phone calls works fine to the modem but internet kept disappearing.

The service is good but the cost is too high considering dropping the cable and just keeping the internet and phone. I started streaming my tv shows and that works really well.

I have to pay $9.99 a month for 15 minutes of phone usage to be on a package plan to save $15.00 on their bundle plan. Stupid! I don't even watch cable tv but watch CBSN, SlingTV and Netflix via internet to get my shows.

Their price gouging to loyal longtime customers is outrageous and new customers get much better deals. Every yr they raise your bill about 40$ and make you jump through hoops to get the extra charge removed then your bill back to a rate that is too high to begin with.

First of all I signed up for package deal of $89.99 a month. They give me the silver package which cost $175.00 a month. Then they charged me a late fee 2x the exact same day after installation. Basically this company sucks.

The new boxes are horrible. Yes it's great to speak into a remote half the time it works, other half well out of luck. Also the removal of clocks on the boxes is a terrible idea. They have had clocks on them so long we rely on that. Now clocks very very big pain in the butt!!!

The price they charge for TV and internet is far too expensive for what you get. Unfortunately, they are sometimes the only provider available in your location.

Cox Cable charges too much for the value of programming they provide. Most of the movies they have are average at most and we end up watching Netflix on the weekends 90% of the time. They have raised their rates lately, and every time they do we end up dropping a premium channel as a result to offset their rate increases. The customer service is good and one of the main reasons we have remained a Cox customer.

Always dealing with rising charges and slow internet. You have to spend time bargaining with them with regards to discounts that they can give with expiration date to lower the charges. Internet is so bad and you have to spend calling their support to test the speed of the internet. If we only have food in our area, I will switch to Verizon.

I have had Cox Cable for many years. The reception is always excellent. The service is also excellent and the telephone support and live support service has always resolved my issues. Cox has improved over the years and I know I always have an ear if problems arise.

I just moved into the area and I was told Cox was the only provider. First they required a 2 year commitment. Their dvr was so outdated that most shows missed the last couple of minutes. The selection of channels was limited and strange. They had DIY on the sports network. I left them a year later (and paid a penalty) and went to DirecTV.

Cable rates are too high in spite of deregulation. There are not enough choices to choose from. The choices are such that prices are not competitive enough. The channel selections are such that you have to pay more to see. Totally unfair.

My experience with Cox has been good so far, I've been here since a week before Thanksgiving. I have the bundle that includes internet, cable, and security. Never had any problems with the service, friendly, professional representatives.

Unlike a year ago, your technical support is absolutely worthless. The individuals I spoke to about my email problem knew nothing. I use Cox Cable for my internet access, but I don't have cable or phone. Your support tried to sell me a customer care package for $9.95 per month. Why would I spend $9.95 a month to get a simple email question answered once a year or so? When my account wouldn't verify, they wouldn't even check to see if something was wrong on your end. I would think that a company like Cox could employ tech support people who could actually support. I asked the tech support supervisor (he said he was the supervisor) what SSL stood for (a simple question). He didn't know. Enough said.

Cox Cable is a Greedy company, every few months I have to fight with them about their raising my cable bill. I have been a loyal customer for over 35 years but that does not seem to matter! I have not had a pay raise in over 35 and I have explained that! But it does not seem to matter, I cannot make money appear out of thin air!

Cox cable TV has been very good and when I call them about a problem, they do their best to fix the problem. But they should, based on the prices they charge!

Called in to report loss of cable on a TV in the residence. Was advised the cable box needed to be replaced. Replaced the cable box and still did not have Reception, but did have reception on upstairs TV. When called back to explain to Cox Cable what the issue was I was informed because the work order was not complete I was not able to receive reception. Called back again and was informed this was not true. Now asked to speak to a supervisor and the male named Danielle was very condescending. Asked to speak to another supervisor. I was able to get voice on the TV upstairs but could not get a picture. I was informed it was an internal problem. This is not true. A day later I was able to get reception on the upstairs TV but the downstairs TV is still not working and the box is still showing no service. This problem still has not been resolved today.

We dropped the TV 3 months ago and kept the cable and phone. Miss the local channels but get half of them from antenna for free, don't miss the bill. We have had to use tech support several times and it was always a good experience with helpful people and fast repairs. Hate to deal with the staff at the local location though they are not friendly or knowable.

Cox is a bunch of crooks. They collude with competition. They up your charges for no reason and monthly. They change your plans without your being told.

I am retired and live on a fixed income and Cox increases their cable/TV charges every 6 months. Their constant increases are very difficult for me to afford.

I moved to Omaha, NE last December (2016). My installation services were not properly setup from the beginning. I have had numerous phone calls regarding lost signals and interference with the internet. I have lost several emails. I have had two techs to come out and check my equipment. The last tech said he would not charge me $75.00 but when I checked my bill sure enough the $75.00 was added to my bill. I called the Retention Manager and insisted that the $75.00 be taken off my bill. I wish we had another service provider.

Cox provide little services for the large amount of money they require every month. They offer little incentives for current customers to stay with their services. They offer good contract to get you in, but offer less to keep you. The raise the prices every year regardless of the services you have. Their customer services provides little to no help in providing good plans for the cost. Unfortunately I live in a zone where Verizon is under contract with Cox not to provide me and my neighbors services therefore I have no options for other cable services.

4 years and my Premier connection that I pay almost $200 a month for cuts out all the time. All they have done is the same thing every time they come and it never gets fixed but my bill has an increase when they want. Worst customer service of anyone I have dealt with bar none.

They fail to offer options for low income above govt threshold, they only want you to take expensive bundles, nothing affordable. They tell you they do not have lower priced options which is a lie, they just want you to spend and spend.

Due to cost, I only have basic cable and internet for $107/Mo. To add channels like HGTV and TNT is another $70 per month which is ridiculous. I mainly watch streaming channels because I refuse to pay those prices for mediocre cable tv.

My signal is erratic, in morning early or late at night the signal strength is fair but during the day the pages take forever to load. My frustration is that there is no competition and I really have no choices and the cost is crazy, over $300/month.

I should be able to choose what stations I want, not be subjected to foreign language stations, sports, etc. Having to pay for a package that does not include stations that I WOULD LIKE is annoying and should be done away with. I also find the cost of Cox Cable to be horrible for people like me who live on a fixed income.

About 6 months ago my internet was very slow. I decided to call Cox Cable and find out what was wrong with it. They sent out a technician. The technician indicated that the node in my area was bad therefore I was only getting a fraction of what I was paying for. Well Cox in their slick procedures continue to tell me nothing was wrong. In the meantime they must have corrected the problem because the second technician came out and proved to me that there was nothing wrong but the fact was there was something wrong. I never was reimbursed for all the time that the internet was slow. Can you say rip off!

I have had Cox now for 2 1/2 years. I called to cancel my services. I was told I had a 3 year contract. I told them I never signed a 3 year contract. I then called the next day, customer service said they do not see a 3 year contract on file, I told them I do not have one but retention department is saying I do. He then transferred me to the retention department who then again said I had a 3 year contract. He said he would send the contract. He sent me an unsigned contract with a different account number on it. This is not legal. My 0.00 balance bill is not at $605.00 they are claiming that I owe them.

Please, can I speak with someone who speaks good english and knows how to do their job? I returned old equipment 6 weeks ago and received an receipt, but an adjustment has yet to be made. Several representatives lied and said it would be made. Nothing as of yet.

I recently got new cable and internet service with Cox. When I set up my service I was told I had to pay a $25 deposit, in which I paid the day I set the service up; which was 07/05. I received an email two weeks later saying I had a past due balance on my account. I called and a rep told me the balance was for installation in which I did the self install. I questioned as to why I was just now hearing about a fee to install my own service. Basically the fee was for a cardboard that came inside the box in that gave instructions to connect the cords; which I'm pretty sure everyone already knows how to do.

I am totally disgusted in Cox. I have middle of the line internet, a phone I don't use and cable with no premiums and extended channels and they want to charge over $250 a month! All other cable providers provide lower monthly cost, Time Warner, AT&T, DirecTV, Dish, all of them! Cox cable has monopolized my area and unfortunately for me I cannot get service with another provider. I feel like they are price gouging and taking advantage of their customers.

When we moved out temporarily for a year, we were promised by Cox a voicemail box and our number to be kept intact, which I need for my business, and so I can have the same service after I come back in a year. Instead, they completely disconnected the service, and did not even put a voice message with a number change or anything. I lost a lots of business opportunities, and it messed up my contact info I sent out everywhere, etc. Numerous calls to customer and tech support did not result in anything. They always promised to resolve the issue in 24 or 48 hours and have it back, but nothing ever happened. What a bunch of incompetent morons!

We have had Cox telephone, internet and TV for over 4 years, and are supposedly premier customers. Our neighbor inadvertently cut our Cox internet line over a month ago when putting in a pool. When we called Cox about the interruption of service, it took them about a week to come out. The "repair person" they sent out looked around but could not figure out what happened? I suggested the new pool next door cut the line. He said he could not make that determination, and I had to wait for another appointment with two more repair people 3 weeks later.

I've been with Cox in Phx., Az. for 13 years and have never experienced outright lying and consumer fraud. It started about 9 mons. ago beginning with late fees of $8 plus when I wasn't late. They would double my bill and charge me month after month even after I had called, complained, and thought everything copacetic. They had been mailing offers to increase my internet speed, add a phone, bundle this and that. Two weeks ago I needed to retrieve some saved emails for a pending court case and my internet was down, not the cable, just internet. I called to inquire what was happening and the rep. was lost. He first asked "just the internet?" then put me on hold came back and said yes it was out, I asked when, why, where, and how long and the only question he was able to answer was 8 hrs and to call back then if not back up.

Cox double talkers they sold me a 2 years contract that 1 year later they tell me is only good for a year. The contract (you to them) is 2 years but the pricing is only good for 1 then BOOM you get a $30 dollar increase, oh by the way in my case base price $165.00 then 2nd year up charge $30 = $195, right? NO NO NO. Cox math makes it $208.55 and no one at Cox can tell you why. I can tell you they are double talking masters. Please use anyone but Cox. This company are not capable of telling the truth.

I have had the WORST experience with Cox compared to EVERY other provider I have used. The company creates unnecessary expenses to feed their shameful greed. They have MONOPOLIZED Hampton Roads and I am even considering taking it into my own hands to create competition. They use their coverage as a trap since they service almost everywhere and no competitors are anywhere to be found. This company is responsible for causing me to pay $4080 more on my vehicle. Unrelated, you say? How could they have accomplished such a task? I will tell you! They set service up at an address I have never lived at or been to. Not only that but this was done without my consent. This resulted in a petty $40.00 delinquency on my credit (which at 23 hasn't been established) since the equipment wasn't returned.

I had my service suspended in July 2017. When I got a new job I resumed services in August 2017. I just had my services resume August 21 with a monthly bill of 126. I received a email for a bill of 672 dollars. This is Rhode Island. Cox employees are so ** incompetent, instead of fixing the bill they shipped me a new modem which I already have. Don't even bother with them. As the quality of service is good the customer service is not and it will surely be at your expense. My contract is a two year contract. There's no way they should be harassing me for nearly 700 that I don't owe them. I just bought into these con artists in April 2017.

Last November we signed up with Cox Cable TV. We chose a variety pack of mostly low-demand networks, such as Hallmark, ID, History, Animal Planet, NatGeo, etc... No movie channels. We started out at $47 a month and the price has continuously hiked. Now we were paying $158.00 a month and it hasn't been but 10 months! So today I called to get the price lowered as there was no just reason given for hiking the price. They didn't even wait a year. The price was hiking from the get go and they don't tell you that as soon as you sign on with a doable price per month, it will be raised like a mountain in no time.

DO NOT get COX communication unless you love to spend time on the phone calling them every month to resolve ongoing issues. Upon moving to CT and getting COX I have learned very quickly that they do not stand by their word or even what's black and white on paper. As a new customer I received an offer for new service that was a contract for 24 months with no increases. After 1 year the contract price went up by $55 and after about 10 calls and 3 trips to their store showing them the offer in the mail, I was informed that nothing can be done on the price as at time of my new contract the customer service rep used a code that had price lock for 1 year vs 2 years and since that offer is now gone nothing can be done.

Well I call myself going back to COX cable but when they came out to install the services this is what I got. You be the judge??? Had a work order to secure the wires and reconnect my security camera that was taken a loose. The guy that called said, "Oh we don't come behind someone else and fix their work nor do we reconnect security camera." I'm like really??? Come get y'all ** out of my house. Please share. Sometimes the grass is not greener on the other side.

I had been a loyal customer of Cox Communications in Orange County, CA for more than 7 years. I stopped my service in October of 2015 when I moved to Bakersfield California, and turned in their digital box to their Lake Forest, CA store. About a month later I received a communication from Cox that I still owed them $300 for an old cable box from back in 2014. I went to the Cox Lake Forest, CA store to try to resolve this charge and I was treated extremely rude by their customer service representative in front of other customers. He demanded that I prove that I returned their unit from 3 years ago.

On April 3, 2017, I order cable from Cox. The representative that I talked to, scheduled me for installation for April 9th. I called on the 9th, to confirm that they are still coming. I found out on the 9th that a deposit was required and a 3rd party verification had to be done, that the representative did not tell me about so my appointment was canceled. Called back on Friday, April the 11th and paid the deposit. The representative took payment for the deposit and scheduled me another installation date for April 16th. I called and found out that it had been canceled again, because the representative did not transfer me to the 3rd party verification again. Then I found out that they had me down to pay another deposit in the amount of $225 for I already paid $100 deposit.

Upon paying for access I was told I would receive 300.00 after 90 consecutive days 3 successful payments not late. At 90 day mark I was then told I can submit it and waited another 2 weeks only receiving 200.00 gift card. Called the main office they said there was a mistake. I should have received 300 and they would notify finance to look into. Would take 7 to 10 business days.

After about an (arrived 10:44, left maybe noonish) hour for to install new bundle service, the tech left. The phone didn't work. He couldn't set up a Cox email account, and couldn't tell me how to change my Wi-Fi password to get a secure one. He said contact the router co. They said they didn't have any info on that model - it's old and to contact Cox Cable. The tech said he'd be back the next morning at 8 am with his supervisor. No one showed up. We still don't have a phone. I chatted with Cox and found out that no work order existed. He never planned to show up and fix these problems. No one can come out today but I am supposed to have a tech come out tomorrow. Will he know how to fix this?

Day 1: Signed up for Cox because there was a $55 dollar promo online for my zip code. Got a notification that my house was already serviced and my order couldn't be processed. Called Cox who told me that the previous owner had not paid off his account and I had to go to a service store to show proof of ownership. Since this is a Saturday, I can't go to the store until Monday. Day 3: Show my proof of ownership at the store. The store can't look up my order. I call Cox who pulls up my order and tells me the promo was a glitch. I still sign up for internet anyway. I complete my order over the phone and pick up my modem there at the store. Install the modem - won't work. Call Cox 2x to reach someone who tells me the store needs to physically activate my modem since they have the proof of ownership.

Your customer service and technical departments together are incompetent and excruciatingly frustrating. To solve a technician no show today, who was supposed to replace the wrong cable box he installed earlier in the week, the customer service department insisted my cable box problem couldn't be solved without me renting the new Panoramic Wifi Modem for an additional $120 a year. (A page from Wells Fargo's playbook?) I escalated my frustration to a customer service supervisor, who casually described this strong-arming as an incorrect statement that an "overly enthusiastic" representative made. After more than an hour on the phone with them, the final resolution was for me to go to a Cox store in person and replace the wrong boxes myself. My experience with your company over the past week has been nothing short of miserable.

I wish I can give a "0" star. It is outrageous monopoly of COX that every few months, they increase the rates and scam customers with so called "Promotions". Attorney General should be notified of COX's unethical practice. I started my cable internet service three years ago with $55. The following year, without my knowledge, they increased it to $95 and auto billed me, which I did not check for few months. The second month, my bill went up from $95 to over $100. I did not check my credit card statement for few months since I was out of town. When I returned, I called them and I was told that the "Promotion" expired and I have been charged a normal rate. Then when I told them that I want to discontinued service, they offered another promotion, increasing the rate from $55 to $70, $15 more. I had no choice because in my area, they have monopoly and there is no other service available.

Does not respect their customers' time. I was given a 2-hour window when a tech would show up to install service. Tech never came. I called and was told that no appointment had been set even though I still had a voicemail from Jay ** at Cox stating the exact opposite. A new appointment had to be set, which further delayed installation.

First, I would not recommend cox to anybody! They are full of it and not a company with morals or truth. I was told to pay a deposit for my service to be connected and did so only to wait about 3 weeks for my service to be installed. Okay, now I was trying to pay my bill and was informed that I owed another deposit of 110 which no one informed me of until I was actually trying to pay my bill. I was transferred 4 times spent 2 hours on the phone only to be told I had 24 hours to prove I paid my deposit that I paid! CSR all but 1 were very rude and even told me they would end the call and no I was not cursing them. I wanted an explanation as to why I had to pay 2 deposits. Point blank nothing good since I got the service. I would suggest anybody besides this unprofessional company. Think they pick their employees from the gutter and they are not trained to treat customers with respect.

Prices on their website are misleading. Tons of hidden fees that the employees are unable to explain. Internet speeds fluctuate constantly. Find another company... I've never had such a terrible experience with any cable company.

On the phone with them for over an hour to resolve a debt collection. They didn't help at all. Ended up paying the total amount of $623.18 for two boxes that were returned back in 2013. Even though it's 2017 and they said they couldn't find the boxes. They wouldn't negotiate. But I recommend not using them because half the people I spoke with had no clue what they were talking about or who to transfer me to. What a waste of my time and money. I will never use Cox Cable again.

Billing department is inept at Cox, not capable of billing at the correct times, not capable of making account changes, and if you move to close your billing and try to charge you twice. Tv service is subpar, takes too long to load channels, blocky, phone service had constant issues, internet now drops connection. Used to recommend over AT&T but now cannot.

First I want to start off with the install with Cox Cable. The technician that they had sent out was in the basement hooking up cable lines and was cursing the whole time. I was not home but my girlfriend said he was cussing the whole time with kids in the house. Then he had drilled a hole through the dining room wall and did not inform us of this. Have called into the office and ask to talk to a supervisor and never received a phone call back. I informed the lady on the phone what had happened. Upon his completion he did not inform them on how to use the cable boxes or anything like that. Had just been like okay and left.

BEWARE OF THEM!!!!

From late installation, to lying about pricing I have yet to this day received a correct bill. I have spent hours upon hours trying to figure out what's going on only to get a different story from every representative. They have to send representatives out every month to fix my internet yet I'm supposed to pay full price for a service I hardly get to use? At this point I rather watch DVD's and read books than deal with this nightmare every month. How this company manages to stay in business blows my mind.

I will NEVER understand how Cox can legally charge you a month in advance. I pay late fees on a service I have yet to fully receive. My bill is due July 4th for cable/internet that I wont receive until July 11th-Aug 4th. If I don't PRE-PAY them by July 10th, I get another 8.95 tacked on my account for the late payment charge... ok cool but I haven't received the "full service" yet so how am I late to pay you for something I have yet to receive? What if I cancel my services early? Do I get Pro rated and my money returned for the days I didn't have cable? In which case I'm still being penalized 8.95 for not Pre-paying you. This is a SCAM just like everything Cox does... they have been raping people for years but because they have a monopoly on cable they do what they want or you get a Dish. Shame on Cox. Hookers should be the only ones allowed to charge before they service you. Not a third rate company!!

Cox is one of the worst cable tv service in the world. Change from DirecTV to Cox, was told my bill would be appx. 124. plus taxes, total. They took 2 months to try and connect internet and phone, one problem after another, never was sent a bill. I would call in AM. Had to talk to 8 or 9 customer service dumbell, everyone said the same thing, "I can help you." First bill was 307.00. They had installation, service call, was not given bundle price, no one knew why. Finally in June my phone and internet was connected, then bill went down to appx. 207.00. One service rep told me if I was not getting a bill call the post office. That was not her problem.

On July 4, 2017 I ordered phone service with Cox. This was an add-on to my account. The sales individual provided me an install date of July 8, 2017. I selected the time between 1-3 p.m. The install day arrives no installer. I have been without phone service. I go on the chat line and encounter employee after employee that refuse to tell me why my service was not installed. Long delays on hold. It was a chat that never accomplished a thing. The individual unbeknownst to me selects an install date of his own. July 13, 2017 between 8-10 a.m. I told the rep during the chat that I had other pressing matters to handle the week of July 10, 2017. I would not be available. Why should I wait beyond the promised date for the phone install. There was time on the afternoon of the 8th to send someone immediately out for the install that I am certain takes only a few minutes. But this was not done.

Instead of paying $145 per month I got a bill for $244.21. When I looked at the bill it showed I ordered a fight cost $64.99 with additional charges totaling $55. I called to dispute the charges. They were very rude. They said there is nothing they can do. I kept insisting I did not order the fight. How the hell can this happen. They kept throwing one spin after another. I was very disgusted. I will cancel cable TV and phone. I bet they will charge me an arm and a leg for internet. They are a bunch of crooks.

My experience is very similar to Baron in Scottsdale, AZ. They get you locked in at a bundled rate and then you get a sticker shock bill after a period of time. You then call in to complain about the massive increase and you are given another bundled rate, only the new bundle is priced higher than before. Rinse and repeat. I have been a customer of Cox Communications for over 5 years. On or around May 22, 2017, I called their technical support line because I was having a technical issue with my DVR box. The representative, unsolicited, told me about a customer loyalty package that she wanted to offer me because I had been a customer for over 5 years. Ultimately, I was quoted at $124.99 plus tax for internet, television, and phone service. This would have amounted to a reduction of approximately $40 from the bill I was paying for television and internet.

So yesterday morning my husband's bank account was automatically wiped clean of $412.00 by the automatic pay which was NOT authorized by myself or my husband. I called Cox customer service and spoke to 2 different representatives who said they put request into the back office for a refund which never happened. I explained to them that we have zero balance in our account and we have a family of 5 and we NEED our money back. The last Representative I spoke to said we would have a refund within 24 hours.

Cox is the worst company ever! I came from a state where I had Xfinity, which is awesome. However Xfinity is not available to me in my new location. But Cox told me they purchased Xfinity so I was pleased, knowing the level of customer service I was already familiar with. I was fooled. They gave me one remote you speak into, then two low budget remotes! I was very specific when I said I wanted no premium channels because I am an avid Netflix user. I told them I wanted to be able to watch Netflix on any tv at any time. They assured me this would happen... NOT! I can only watch on one tv, and the option to watch a show in one room, pause it and continue viewing in another room does not exist!

Because of the continuing increase of Cox's TV service I recently cut back to the Starter package. Now less than a year later they have removed one of the channels (Lifetime) and moved it into the next higher tier package. There was no notice. This is unethical... to keep whittling the package down after one subscribes to it, and trying to force people up to a higher cost service. The only reason I stay with them is because there are no competitors and I want our local news which we cannot get from an antenna. All the other channels on the Starter package are government access or infomercials. THIS IS A TERRIBLE COMPANY WHO IS TAKING ADVANTAGE OF THE FACT THERE ARE NO OTHER COMPANIES IN OUR AREA.

Less than 1 month ago I replaced my rented modem with one self purchased. I turned in the old rented modem and registered my new modem. I was promised my data speed for an additional fee of $5.00 my data speed would double to 600 from 300. It did not. The speed was much worse than the original 300. My service interruptions were horrible. They had a service technician come out, and within 24 hours, the interruptions returned. I wanted to wait until the next billing cycle to change my service, but instead of my bill being an additional 5.00, it was doubled stating I used over 1 TB of data for the month. I cannot do use 1 TB of data if I cannot use the internet. This company should be fined for this practice. BUYER BEWARE.

When my wife and I were approached at our local Wal-Mart, we stressed how disappointed we were with our experience with CenturyLink. We explained the issue with the Cox agent, our bill was much higher than quoted because of taxes, surcharges and such. We were assured that Cox would not do that. He wrote out our services and informed us our total bill would be 117.00. We asked more than once, "does that include all charges including taxes?" We were assured it was. We happily made the change. Our first billing was incorrect, they wanted 147.00. I called and spoke with billing and they applied a credit and assured me it was taken care of. Now this month we're back to the same story. Now they tell me that I can downgrade my service, but it'll cost more than what I have now. The left hand has no idea what the right hand is doing. I've requested a phone call from the company, we'll see.

I have become very suspicious of the data usage policy. I as a 1 person household having exceeded my limit 2x in one month, my billed jumped over $60. Desperately looking for other alternatives. Almost ready to cut cord completely.

I have been experiencing poor reception and poor picture for several months. I am on my third service call now and I still experience reboots and non HD picture when watching anything on Netflix. I scheduled another service technician and apparently showed up but did not knock or ring the doorbell. I have a dog that barks when anyone is close. I stayed close to the door as well. I received a couple of phone calls but no message was left. When I called to ask where the technician was, the rep after checking his notes said they showed up and called and left a card on the front door. I received calls but no message was left and the number unidentified. Hey Cox, knock and or ring the doorbell and I will answer. To reschedule, I have been on the phone on hold for 20 minutes. We have other options.

Cox has and will always be one of the worst companies in the telecommunications business that there is. If you make a visit to the Warner Robins location they are always short staffed. The workers are like zombies. They don't greet you or acknowledge that you have walked into the store. They simply allow you to walk up to the counter and begin your transaction without even asking why you made the visit in the first place. The prices are terrible. You only qualify for new customer rates if you have one service or no services. It is beyond ridiculous.

I've been a customer of Cox Communications for 21 years and I've been battling scam pricing from Cox for several years now. The only service I need or want is the Internet yet to keep my bill under control Cox is constantly forcing me to buy bundling services that last six months or a year and when that "deal" is up my bill skyrockets and I end up calling them again and being sold another bundling service I don't need or want. Each time my price increases more than 10%. First I get a sticker shock bill, then they fix me up with another bundle and my bill falls back but is always higher than before plus I have to pay a prorated portion of the huge increase for that month. Add it up and Cox is clipping me for an added 15% per year!

I am paying 210 a month for internet, TV and phone. I tried to remove the premium packages and they said that would raise my bill to 292 a month due to the bundling discounts I receive. I said the bundle discounts are for having phone, TV and internet, not specific channels. I was told I am incorrect. So I said cancel everything but the internet then and then they said I would have to pay a 240 early termination fee, for my contract. I pulled out the original paper work that says no contract required for this deal and they still refuse to cancel my services without charging me a 240 early termination fee.

I have had bad experience with the Cox Cable. When you call to keep in good with the company the phone operators are very rude. I have paid my bill every month but now they are charging me as if I haven't made payments. Instead of Cox getting better they are worst. Maybe it is the employees or maybe it is the CEO who knows but Cox is becoming a bad company rating it from one to ten as ten being very good and one very bad I would give it a one and a half.

We have had more than our share of issues with Cox and their services since moving here 3 years ago and being loyal customers ("suckers" is more appropriate) for over 25 years prior. This last dealing is nearing the last straw! The tech solved the issue by the time he left, however, the issue re-occurred later that same day. More hours on hold and finally had to return the box to a retail location and do a self-install. Lost ALL my recorded shows. To add insult to injury my request for compensation resulted in an attempt to RAISE my monthly bill by $71.00. I had to negotiate to get it "down" to $190!! So, instead of a discount reward/compensation for being customers over 25 years, we were insulted. We are definitely looking for alternatives to COX. Very disappointed in the attitude of your retention people and the lack of value we seem to have as long-time customers who have NEVER been late with a payment in 25 years.

I have made several complaints to the BBB from Cox. Every time, I have been right and they have taken 100's of dollars off of my bill, as the charges were bogus! However, I was told that I can have certain channels at a certain price, the executive office confirmed that I was in fact told this, but they would not honor it. The fees and added surcharges and taxes are RIDICULOUS!!!

So, for a year having problems with DVR service and have had signals sent, technicians out, cable replaced, new equipment... finally decide to get rid of them and they "give" me everything under the sun I want right? WRONG! I take the box in for the new Contour with DVR because they said the one I had was soon to be obsolete and the problem I was having was a known issue with the older models. Mind you this is after several phone calls and about 8 hours and 3 times being hung up on while on hold. This guy was so stoned, and stunk of weed- oh and he was the manager. So they give me a Contour after going over all the spiffy new things like talking to your remote you can do and off I go. I get home, install it and pull out the remote... not the right remote, not the right box!

We ordered cable for my 70 year old mom, she only has one TV and internet. She lives in a 400 sq foot apartment. When she got her first bill they put her at the highest level even though she told them she only wanted the basics. Mind you, they tell everyone they have to get a phone line or their bill will be higher. So I called and asked them to switch her to the 'silver level' and asked repeatedly, "What will her final bill every month?" I was told around $120 which was somewhat reasonable. Next bill she gets is over $200, she goes in person and explains to them that we changed the plan and this is too high and that we called and changed the plan. They said "Well the request did not go through" but they so they didn't call us and tell us??

For 16 days I was going back and forth with Cox to get my internet fixed. It started with the first tech coming out and telling me I need ACC to come rewire everything due to the wires being bare and falling apart. I waited for a call from ACC (that never happened). I did an online chat with a rep who did not know anything and had an attitude, so I called and spoke with 2 more reps and a manager, the manager then stated that the first tech did NOT do the proper paperwork to get a contractor out there to fix my wires. So he then said he would send me another tech to come and re-look at wires to submit the paperwork (the second tech was the ONLY one who tried to help). So the second tech came and put in proper paperwork and told me give them time, they will call and come out.

I think I have everyone beat on the worst experience with Cox. I made a payment online last month for my $170 bill and they then processed that payment for $50,917! No joke or lie, I have screen shots and my bank statements to prove it. I call them and of course got no explanation how their system did this. One of their managers apologized profusely and tells me that I will not be charged anything and I will be receiving free services and no fees will be charged, yet somehow since last week they say I owe them over $1,200 which include fees for a returned payment of $50,917 I NEVER MADE and threats of disconnecting my service if I don't pay. I have only had their service for 2 months! No way I would ever owe them that money. Like I said, that $1,200 they claim I owe them now is mostly fees for a fraudulent returned payment they tried to charge me. THIS IS UNACCEPTABLE.

I have been with Cox for over 20 years, on and off. I went to other services for a while, now that I have purchased a new home, at this location there are no other services. I have no choice to stay with Cox. Cox is the worse company ever to deal with. They charge you a lot of money and provide you with crap for services. Internet is always slow, even on the highest package speed. What a ripoff!! As soon as another provider becomes available, I will be canceling Cox ripoff company. Cox should be sued for the services that they are not providing for the price you are paying.

COSTS TOO MUCH. TOO MANY ADD ON TAXES. TOO MANY ADD ON UNWANTED Channels as part of the "Cable Package Deal." And, too many service outages due to poor signal or cable tampering by cable thieves!

Please be very careful when you use Cox Communications. We have moved 3 times and I was supposed to be locked into a rate of $110 a month then. Now since moving they tried to pull a fast one and charge me $242 a month for internet and cable, so 2 days go by I get a bill for $484 for internet and Cable. At this point my ego is sky high and I am livid and so I called. The lady said all late fees would be waived since I was a day late and that they could not get my payment back to $110 as it was a promotion. Mind you for 8 years it was $110 a month and boom I move and it skyrockets but the lowest they could get it was $223 a month. I told them "Stick it where the Sun don't shine". She says "Ok please hold". Comes back 30-45 minutes later and says "Well the best I can do is $122.00 a month", so even at $122 your service sucks for the price I'm paying.

As I am writing this at around 10pm Wednesday night my cable and internet was shut off without notice previously. When called I was told by a representative that they give you 30 days from the last billing date to pay. I am 3 days from the last billing date which is no problem but the fact that they completely cut services and obviously lied and didn't stay true to their word after months is crappy and not mention their "24 hour" number is not 24 hour. Cox is a rip off and I will soon be looking for another cable provider that stays true to their word!

My experience with Cox Communications is the worst business transaction experiences I've ever had in my life. Do not do business with and in them. Salesperson came to my home and quoted me $105 a month for the next two years. This was written in a contract. Two months afterwards the rate went up $145. This is without any explanation. I had to call six times to get the price adjusted then a month after they would go back up to $145. I just tried to cancel and they said they will charge me early termination fee. It is the worst experience. I know dealing with the cable service is not fun but dealing with Cox is worse than getting a root canal.

Your internet is slow as ** and is far from being high-speed internet. More like slow speed internet. Your cable is **. Always raising prices after stating you have a set plan. The cable cuts off at certain times of the day. If you're someone thinking about getting Cox simply don't. Buy a fire stick. It's way better than their cable. Also get a different company for internet. If I could rate Cox lower I'd give their service a 0.

The Contour system is horrible - It doesn't work half the time you try to use it, the remote doesn't respond, and when you call for help/troubleshooting, they don't know how to work on it. You only get about 1/4 of the speed they advertise you're paying for, AND they sign you up to a contract without saying so. I was told, when I signed up, I was getting a promotional rate. Much like Comcast, Time Warner, etc. They don't have contracts. At no time was CONTRACT ever mentioned until I went to cancel because I had to move. Horrible company, horrible service, overpriced. DO NOT USE.

Cox communication is the most ** company in the universe. Worst than dealing with the Federal Govt, the Post Office, the IRS and many others. This company should be put out of business due to the lack of capable of people who are so damn stupid they couldn't even tie their own shoe laces. Would you believe I was transfer 10 times just to speak to a superior who was totally worthless and unable to provide any assistance in the matter. Had to go to the Cox Store as the tech didn't have the right equipment in the first place then find out the equipment didn't work once I got home, had to leave work early to wait for a new tech only to have the ** leave a note on the door as he was too damn lazy to ring the doorbell as I was home waiting for him.

My monthly rates keep going up for no reason. Talk to customer service about rate increase. They could care less. Wrote a review some time ago about this same problem. My bill went from 185.00 per month to over 255.00 same thing happen last two months. When I wrote the review I got a call back from a nice rep. named Lisa. I explained what happened. She got my account down. She told me to call her back March 2017. I tried without success. I have been trying to get my bill down. It's the same bullcrap all over again. I even told them I was going with another comp. They could care less. My conversations are all documented, why do I have to go through all the time, why doesn't Cox take care of their loyal customers. I could post so much more but I am tired of this same problem.

We have previously had a different cable company for 2 years and never had an issue of this type before. So we have had our service now for two months. The first bill I receive was supposed to be $103 according to their website when I set it up. I receive the bill and it is $133. So I call them and they tell me that there must be a glitch with the system and the "maybe" the taxes were not added. Time comes to pay the bill and I pay $100 at the pay site and then come home and pay $34 using the card. The bill shows up a week later and says $234. I try to call and the won't speak to me because I put it in my husband's name. So it takes him a couple days to get around to calling them. By then he tells them that he wants to take everything off but the internet. They say that will lower the bill to $84 per month. Suddenly we get a bill of $301 in the mail.

I had a heart attack on 01/09/2017 plus was hit in the back of the truck by 2 cars with my elderly mother. Since then I have been on disability, going to therapy with a Pinch Nerve & a slipped disc in my Lower 5th Lumbar. Haven't been able to work due to my injury, and my little disability check barely keeps the lights on. I explain this to a Customer Rep for Cox & they sent a man to my house to take my equipment that I've had since 2016, in my new house. Had you, I've been a member since 2000 & thought they would have compassion on my family. My wife & 3 little kids were nervous when the man came & made us feel like criminals.

Just spent one hour of my time (which I can never get back) at my local Cox Communications office in Las Vegas. I went in there for a change of pace from wasting one hour with Cox on the phone, my usual tactic. In Las Vegas, Cox has been advertising cable TV bundles starting at $89.99. This price includes 200+ stations, 50/5 internet, and a landline phone (Oh wow, a landline!). Also, free install and one free HD receiver box.

I wouldn't recommend nobody to get Cox. They are a ripoff. They charge you 2 months in advance and they charge you for stuff that you ain't supposed to be charge. Cox has bad customer service when you go into the store and they way too expensive. They ** you over.

Cox is the worst. I called Cox to cancel my phone service. When I called the first time it was in the evening. The person told me my bill would increase by 100 dollars because of my bundle. They told me to call back in the am when the loyalty department was in. I called back and asked to cancel my phone. To my surprise the agent told me no problem. I asked him to confirm this several times. He confirmed it and said my bill would be reduced by 20 dollars. I asked him to disconnect the service on the following Wednesday as I was having my alarm service coming over on Monday to move me to wireless and I wanted to be sure it worked. The alarm company came over moved me to wireless. My bill for the alarm increased by 10 dollars a month. But I saw this as a wash because my bill with cable was being reduced by 20.

Cox Communication is the most disturbing unrelentless commercial packed cable service in the United States. It's absolutely the most disgusting service I've ever had in my life. Constant commercials, you get a series of shows that continue to be the same ones over and over and over again, the hundred $50 a month and you have absolutely no other recourse but to watch commercials and TV at $150 a month. This is totally completely outrageous. It's so disgusting I can't even begin to tell you that basically we are paying for commercials. That's the bottom line and never mind the Contour because Contour gives you like nothing you think. They might add one little extra little Movie Channel once in awhile for $150 a month. You people are like deadly sharks.

In Feb I called Cox to see if they could lower the bill for my mom. Reason was because my dad just passed away of cancer and my mom had a lot of medical bills to pay. The women I spoke to in the loyalty dept was wonderful and said they would lock her in a 2 year contract at the rate she was paying. So last month the bill went up again. This month it went up again.

We moved to Pensacola a year ago last January. Chose Cox as at the time it was them or the satellite option. We had our own lifetime TiVo unit (No monthly charges for our own DVR) only needed some cards that click in the back to work with their system. Well it took the first day very good install. All new cables throughout the house. The day after had problems without TiVo connecting to Cox. Out comes a tech. He fiddled with it for almost 3 hours. Could not get it to work. Two days later (Mon) a Cox tech that had experience with TiVos. He got it working by adding some filter and reprogrammed the cards. Wasn't a month he had to come back. Set up different filters and it got better not perfect. To make this short, we had 18-20 visits to attempt to get the thing to pair up to Cox. I had TiVo check my unit and gave it a perfect condition report as Cox was saying my unit wasn't working.

First off... Orlando in customer service is awesome. He made a very frustrating situation so much better! I wish I could say there was no frustrating situation but he listened and helped me get it straightened out. Also I had internet issues on Easter Day. I called in to the customer service line and the rep was very kind and helped me out. I really appreciated that. They are only reason this review is a 4. They each deserve a 6/5. They are the only reason I didn't just cancel my business and go to the competitor.

Phone - Internet - basic cable w/ 3 mini boxes. Had the contour when I asked to reduce my bill from $220.00. The next bill came in at $245. Went and turned in the contour because I was not given anything like they display it is. Much more usable is the mini boxes. Still trying to cut the bill down. They are very hard to talk to without being beat up on in their offices on Bell rd. Made to feel stupid and dumb. All I want to do is reduce the bill. They have the best Internet around, but at a price. They know this and hold it over you. Was told if I don't like it, then switch... you'll be back. Soon CenturyLink should have their act together and give them a run for the money. That is if Arizona/Phoenix will let them in all the way. And COX know it.

Prices always changing even if you have a 2 year contract with them. I canceled my contract and now they are worst. They lied to me about the price I was supposed to get and I'm not even getting the service. They want to send a tech over but I need to pay $75 for that. I spoke to a supervisor which her name is Jane employee number ** (maybe it's a lie too). She was even worse. She just straight out told me that they can't do anything about the service. If I want to downgrade the service the price will remain the same as what I'm paying right now. Or if I just wanted to cancel the service with them. So it seems like they don't even care about customers.

I know I'm wasting my time complaining about a big corporate giant like Cox Cable. Being a "loyal" customer for over 28+ years (more like secret code/signal for customer won't leave so take advantage and feeling like a "sucker"). I know Cox have a monopoly - hard to believe we can still have this today's world in US. It would be criminal if you agree to a price and every time I called back it went up $10-$12 when quoted and how convenient my order is never in the system. When requesting an email confirmation on what we agreed to or call back number to representative answer, "We don't have email." (Cox is an ISP and internet provider, but do not offer email communication for CSR agents??? Strange isn't and you can never talk to the same representative twice either.)

I'm feeling discouraged about continuing service with this company. My installation was set up for 3-5p. Why did the installer call at 430 to state that he didn't have the equipment to do the job. A pm installation and you wait until time to do the installation to say, "I don't have the equipment." If this is the way Cox does business I'm going to rethink my services and go elsewhere. With the multiple excuses I received within 15 mins. man... Cox SUCKS.

Cox is way too expensive. Very unsatisfied. Have been a loyal customer many yrs. Recently called to see about getting bill lowered and would not. The prices of tv and internet are outrageous. Will be looking around for better service with someone else.

We have had Cox going on four years now, I have had Comcast, Bresnan and Sat and Cox is by far the worst there is. We just upgraded to the contour 2 box and service and that's a joke with them, Comcast has their stuff together but not Cox. When they first came out to hook it up everything was OK for a little while, we had 2 contour, 2 dvr boxes and one client box (we record a lot). Our bill has been over 300 a month so we decided to cut back a little and try to get under 200. Well to do that we had to remove 2 boxes and only keep the 1 contour box, remove all movie channels, only local calls on the home phone (which we don't use just have it because without it our bill would be 40 higher). So basically we have the basic package they have, local home phone and internet (also a joke) and that got the bill to 212 a month. Still more than its worth for mediocre service.

Cox Communications is a major Ripoff!!! Its 2017!!! Do they not realize there are plenty other options available? People are getting better deals with no contract, no surcharges, and no ridiculous taxes & bogus ass fees! Basic cable, internet, & phone should not cost us $200 + a month! WARNING: DO NOT DO BUSINESS WITH COX!!! BE CAREFUL. If you blink your eyes your bill will quadruple and metamorph into a price that makes no sense at all! I predict by 2020 Cox will be a thing of the past b/c bankruptcy will be their downfall. Cox Communications are CROOKS! We are not paying another penny, nickel, dime or quarter to Cox money hungry **! Yall have serious issues if you think yall will continue to be successful! Ha! Ha! Cox who? Is what everyone will be saying sooner than you can say Bill due!

This has been the most unbelievable situation in dealing with a major corporation that I've ever had in my 57 years! We were in a major Natural Disaster, and was moving back into our home after losing everything, having coverage on our home, but not the contents. I say this because we were dealing with rebuilding a house and remaking a home, spending nearly our entire savings to refurnish a home. I've been with Cox for over 27 Years. I own my own DVRs (Tivos) but rent my CableCARDs and decoder adapter from COX so as to be able to receive service on my TIVOs and have access to COX On Demand. After moving back into our home we started to set up our electronics, but couldn't get our Cox On Demand to work. Tivo's have an icon for this service, and we use it nearly every night.

I have been with Cox for over 5 years and I feel saddened that it has to come to this point. My bill skyrocketed to normal rate in January and now it's hundreds of dollars behind. I had to call myself to get discounts and adjustments and it's STILL TOO HIGH. I can't even get an extension on my bill. For a customer that has paid on time and this being the 1st time this far behind no one was willing to extend my account because I'm no longer working. I've even called corporate TWICE and they made sure to notate my account to not make an extension, as if I never pay my bill. Calls to Cox to get issues resolved takes hours and several talks with supervisors, and still aren't resolved. I have been lied to on numerous occasions about my bill.

I scaled down from cable TV to just streaming programs, due to cost. My experience with the Cox broadband service has been good but it's a bit expensive and I'm going to try CenturyLink next.

I kind of feel like the odd-man-out. My experience with Cox has been for over 10 years and I kind of like them. It's not that everyone knows exactly what they are doing. It is that the next person you talk to wants to/tries to help. In the 10 years I've gone from pure analog to mini-digital cable boxes and finally to cable cards. Other than analog, I've had problems with the others. However, they basically seem to want to help, to fix the problem. I guess my most negative review would be that I had a team of technicians in my house trying to figure out why my cable cards didn't work. They kept focusing on my equipment and I tried to explain that the two cable cards I have are tied into 2 separate pieces of equipment.

Horrible company to deal with. We signed up for a 2-year bundle 6 months ago. Then, they rendered our 2 smaller tv's in the bedrooms useless by requiring extra equipment to have them work at an extra charge of course. They have also increased the rates twice in 6 months. Service goes out frequently and half of the Contour features don't even work. Only 1 phone works in the guest bedroom and you cannot hear well. My cell service is better! Will not be renewing! Write letters, called, and filled out their surveys. No one cares.

Be very careful when you sign up for Cox services. The agent, who showed up at my home, omitted a lot of important information. For instance: Unlimited internet is not unlimited. It's 1 TB a month. Then they charge you. Cox does not have a lot of channels that Verizon Fios has. The Cox agent promised to give me international channels as part of my package. But I was billed $70 extra. The phone is VOIP - not a traditional landline as this agent seemed to suggest. Also, their Contour App will not let you play DVR-ed shows on your tablet. So make sure, you research everything before you sign up. I am still mad from all the omissions. Plan to go back to Verizon in a few months. Their customer service sucks, but their internet has a cap of 5 TB a month, better channel selections.

With crediting my bill it takes 30 day for the billing it was paid and then you're always seem behind and next they prorate the bill like a taxi meter. Each day you have not paid it add up but have not made transparent to me the customer. It is a legal practice so if you have a bill 146.50 and you paid it three day later it would have average to be 180. So you wonder how they get away with scamming.

DO NOT CONDUCT BUSINESS WITH COX!!! They're out to get your money, and that's it. The only thing they're good at is misleading people with the goal of taking your money. I stopped my service a month ago because I moved to an area they don't service but instead they put 'transfer service' in their system. A week after I stopped my service I returned all the equipment to the local Cox office and that's when I found out how sleazy they are. I made sure that they terminated my service and in fact, they told me I will be credited $55 that I will receive in about 4 weeks. It's been a month now. And today, Cox sent me an email saying my auto payment didn't go through.

Cox Cable is way out of reach for the poor! They make it impossible to eat and relax while enjoy watching tv! You either pay almost $200.00 a month for tv and of course you’re too busy working to pay the bill! So, what happened to relaxing? Lol. People don't ever get to enjoy what they work so hard for! The poor that live affordable apt can't get any other cable service in many states!

First off all my service with COX has been HELL since I started with them. I was told deposit of 67.00 for to start service but I was told 150.00 by a rep once I called with a different issue. Cox has added fees and unknown charges to my account since I started making my bill almost 200.00 each month. I've been on maternity leave and I needed a courtesy of just a few more days to make a payment in full. The agent in collections was so nasty and rude, wasn't customer friendly whatsoever and refused to help and chastised me about not paying my bills in full but making half payments here and there, regardless bill was still being paid. COX is a horrible service I will never use again and I do not recommend. I'll be damned paying 200 a month for basic cable and internet. ** COX. COME GET THIS ** EQUIPMENT.

Cox has been monthly raising rates on every part of our bundle. Now I see that they offer the same things I receive in my so called "bundle" but call it a different bundle name for $40 dollars less and will not let me change to this package. Been with this company 12 years. How dare them? They are a very very Corp. business... "None for all and all for them."

We set up a simple internet service account with Cox in Gainesville, FL. All was good until the end of the promotion, which was NEVER discussed in the account setup discussions. The price per month doubled. We called and were told that everything goes increases in cost like that, so don't worry about it, it is normal. We also were told that we could not qualify for another promotion because we were existing customers. Since our Gainesville home is a second home, we were ready to cancel and they suggested that we put the account on "vacation" at $5.99 per month, and when we return to Florida we can simply take the best promotion and they will turn on the internet again.

It has happened to me couple of times. Every few months, for example, before March 2016, Cox increased my Internet bill without notifying me. When I called and complained, they refunded me the difference of the months they overcharged me. Then in October 2016, they increased again. I didn't notice that until this time, they increased the bill one more time in March. I don't want to keep calling to complain and ask for a refund. I am ready to disconnect to service. There are other better companies with better ethic than this one.

In the last 3 months, my bill has gone from 289 to over 525 a month, and it is totally ridiculous that we can't get other services because of them, something with the rules that another cable provider can't come into a arena. Totally crap. I think that is what they call a Monopoly!!! Quality hasn't changed in much in over 5 years but billing has gone sky high. Internet speeds went from 250 meg to 500 meg and the bill went from 49.95 to 129.95 and for what. Still slow speeds and equipment that is 2 to 5 years old. Come on get real Cox!!!

I rely on streaming movies and online gaming for my entertainment, so when it comes to choosing an cable/internet service package, I prefer 45 mbps or better without any cable channels. Anything I want to view is easily found on Netflix, or in my DVD collection. My first year with Cox was decent. When I lived in Buffalo, NY, Time Warner was far better, but Cox was a decent alternative for when I relocated to San Diego, CA. I didn't want the cable channels, but it came with the internet package with the high-speed internet at a price that I was okay with, so I stuck with it.

I don't know WHAT happened to this company, but I originally was with them in '87 to '11. When I moved back & got reconnected, EVERYTHING went wrong from day one. Was not given the correct bundle that I was promised & I called EVERY month for the 1st 3 months. Well, they ended up charging me almost $30 more than what I was promised, but then, after 3 months, the bill inches up 10.00 or so & they have no answer. I was supposed to get gift card of $200 but they had some ridiculous reason why I missed out on that. I finally was able to get that toward my bill. Then the 1st yr of promotion ends & right before, they connected me to "loyalty" dept to see about getting bill dropped.

As a 63 old retired individual went to Cox Cable and requested the basic cheapest service I could afford. They placed in a 2 year $86.00 a month. I bill went up to high $80, then low $90, then 96, then 97, and finally to $117. All within a year. After calling and visiting the store on tropical ave, in Las Vegas. They kept blaming the person that handle the account last. After putting in complaint with the BBB, a representative from Arizona called and said after reviewing the account he was going to waive the increase and that the was going to stay at $97 for the remaining of the contract.

I had Internet & phone services with Cox and was very satisfied. So when I moved on Aug 29th 2015, I was offered a 2 Year Bundle which included the Sports Package. Nowhere (I have the contract I signed) was I informed that the price would increase after 1 Year. I was paying $107.24 but after September 2015 the price went up to $128.53, was given $10 credit and told it would only be $10 extra for the package. However come October/November it went up to $141.90 and I was rudely told on the phone that "Cox could not negotiate a contract with the NFL". Really with Arthur Blank on their Board that sounds odd. Since I cannot cancel my contract I am now stuck paying $ 141.90. The reason I am filing this complaint today is that I saw an ad for a two year contract in the AAA magazine again not mentioning that the Sports package can change. There is no proper disclosure to the Consumer.

I have had nothing but issues with this company since I signed up with them. I got the cable, phone & internet bundle. I was told I would be receiving at least 20 channels that I "conveniently" never received. Had to call customer service & fix it, they tried to charge me more for it. Finally fixed it after 5 phone calls & speaking to several managers. My other huge problem is billing. I have always paid through the automated system & seemed to have no issues. January 13th I made a payment, they didn't take the fees out until 3 weeks later after sending me a confirmation number saying it had been paid. They over drafted my bank account by $80 because they tried taking a payment out 3 times. Then added other charges to my account in the meantime. Now they say I owe them $400.

I have been with Cox Communications on and off for years. Off when I moved out the State or Country for work. I came back with Cox Feb 1, 2016. Always pay my bills on time. My husband passed April 27, 2016. I soon moved to another location. Again paid my bill, returned my equipment from previous location. I called to reconnect. Got me hooked up within a week. Paying my bills with them soon as I get them. I was viewing my credit report!! Bam! Says I owe Cox $62.00. No way. I brought the equipment back and called them telling them I currently am a customer. When I shut off service at last location I brought equipment in, paid my final bill. They couldn't understand why if I didn't bring the equipment back it would only be $62.00. I said exactly one point.

BAD SALESMANSHIP - POOR zero STAR rating... MISINFORMATION.. LYING... Recently, initiated a vacation suspend service disconnect, following several days circumstance changed to reconnect original service, when the guy at the Cox onsite location advised me that Frontier phone no longer is providing phone service, and that I needed to switch to cox phones, and that package included internet, etc. Well the entire sales pitch is a bunch of lying crap... Frontier is still in business, commission sales trying to make a buck on a 93 year old... Cox your sales staff needs retraining, no longer will be using cox.

I am so sick of dealing with Cox Cable! They are money hungry and do not care about their customers whatsoever. My bill goes up every couple of months. I've asked if there's anything I can do about this and I'm always assured that I am getting the best rate possible. I don't understand why I have to pay more money every couple of months for the exact same service. I only subscribe to Internet and phone and it's now up to $125 a month and steadily rising. That's only the midgrade Internet and phone with no extra options on it. Ridiculous! What has really set me off though is the fact that we recently moved to a new address and I had the service transferred. The house we moved into was already cable ready so Cox did not even need to come out and install anything. They were able to do everything from the office with the push of a button. All I had to do was move my equipment and plug it in.

I absolutely had to write about how Cox cable has its subscriber choking from high cost and poor customer service. I can't count how many times my service has been disrupted with no apparent reason, and what's worse, they can't seem to determine why. I've been a customer for 21 years and I can't take it anymore. My bill is steady going up! New customers pay less than I do!

Do your research before signing a contract with these jerks. I signed up for the bundle (phone, internet and cable) way back in June. Right from the start it hasn't worked right and the customer service is abysmal. I come home from work the first week to collections calls from Cox threatening to shut off my service for non-payment of the previous customer that had the recycled number. When I called them back on the Cox phone I was asked to call them back from a landline because the connection was so bad. At which point I explained it was the Cox landline. I was also informed I would need to speak to collections about having the number removed from the collections list. This process can only be compared to the Inquisition. You would think they would remove the number from their collections list before recycling the number. But alas, that would be good customer service.

I have had a terrible experience with bundling with DirecTV and am back to Cox Cable. I wish I had never left them. Their price may be a bit higher, but at least you get the services. DirecTV did not provide me with all the services.

Years ago we had Cox & seemed like every month the bill was more. So we gave At&t/U-verse a try. It was fine but the internet seemed to be getting slower so thought we would try Cox after hearing they had improved. Big mistake! Compared to Cox At&t/U-verse is like the difference between the 1st & last in a marathon. Since starting in April 2016 with Cox it has been one problem after another. The DVR will not record by "all episodes" except for about 4 programs & even then it may not record all of them. It has to be done one episode at a time & it will occasionally record a program from another channel that was not selected. Now it stops recording before the end of the show. I did double check everything including extending the time period for the start & stop, enough space & no conflicting recordings.

As I read the other complaints about the customer service level of Cox, I realize I am not alone with the frustration I have with Cox. Back in November 2016, Verizon was soliciting for our business. We have been a customer with Cox for over 20 years. We called Cox and asked if our monthly bill could be reduced since the Verizon offer for new clients was significantly lower. They told us they wanted to keep our business and quoted us a reduced rate over the phone. My husband quoted the monthly fee back to the customer service rep and verified the amount.

Every month I pay my bill at Cox. Every month the due date changes with a previous charge added after I have paid my bill then I have to call as always to talk to them about being over charged and also 2 different due dates and one in red that says account past due when I paid it and I know I paid it because I mail the bill from the post office. I have been with Cox for more than 8 yrs. now and they know this and everyone I talked to says that Cox done them the same way.

On Friday, Jan 13 at 10 at night Cox Cable came out to my backyard to fix some problem with their box and when they did that my phone service was cut. I live with my 89 year old grandma who is disabled and during the day she is home alone while I work. We have called every day since the phone was cut and they all say that this is a top priority and it will be fixed asap. Here it is Tuesday night and still no service. I just called Cox and talked to a rude person and he said they will be out tomorrow and there is nothing else he can do. He argued with me non-stop about the phone service being cut on Friday night and wouldn't take ownership of his company's wrongdoing.

I live in Eureka Springs, AR and this entire town is being held hostage, so to speak, by Cox Cable. Our town has no other choices for internet providers and Cox Cable knows it, so they don't feel like they have to do anything to change the horrible connections here. Our internet and everyone else's in this town goes out up to 14 times a day. Credit card machines don't work, internet goes down, everything is sluggish at best when it is working. They could spend the money to fix it, but since they have no competitors here, they won't. Local businesses go hours without being able to use their credit card machines on a daily basis. Everywhere you go here you can hear tales of woe about the evil tyrant Cox. Definitely one of the worst companies I've ever encountered.

Automatic bill pay is a JOKE with Cox!! Payment was set up to be deducted 01/06, as 01/09 2 payments of the same amount (totaling over $1,000) was deducted and as of today 01/16 payment has not posted and they interrupted my service!!! When I call to advise they told me I would have to send a copy of my bank statement showing the deductions. OK no problem, but then tells me it can take up to 5-7 business days to complete research and then another 5-7 to have ADDITIONAL DEDUCTION credited back to MY account, until then service cannot be restored!!! I'm beyond livid, and hate that they are the only internet provider in my area!!! I'm definitely leaving them this time!!!

Once again Cox increased my bill for an internet/tv/phone bundle. I go through this billing increase on an average of once/3 months. This time I spoke to the both a customer service agent and a "loyalty" program customer service rep (we have been with Cox for 31 years) and they were adamant that there is nothing they can do other than downgrade my services. I feel that Cox has downgraded their services already. My internet is slow (technician confirmed after modem reset) and some of the TV channels that we used to have are no longer aired on Cox.

COX TV, internet and phone services are way too expensive. They have monopoly in Louisiana and can do whatever they want and they do: every 6 months "promotion" expires and prices are going up on average 15%. This is white collar gangsterism, not business. No other company is so consistently increasing prices for their services as Cox. Is there way to stop them and who can do this? Thanks.

While waiting for Jerry Seinfeld to go from one show to the next. There was seven minutes of the remaining show that was used for various advertisement. Then when the next show came on, there was another three minutes of advertisement before that new show came on. Then another seven minutes of advertisement before that was over. The fact is seventeen minutes out of twenty see advertisement. This took place on the twelfth of January, 2017 at 5:30 PM. I realize that advertisement is necessary for expensive necessities, but enough is enough!! Is there a guide to limit by law and if so please give me the information.

Last week I made a payment arrangement with Cox to pay 269.00 to continue my service. It's high due to return check which I've never argued about as that my fault. My social security hit once a month. They took the 269.00 payment, turned off my service an hour after the payment was made. Now are holding my account hostage until I pay another 215?!? So you make a payment arrangement with a customer then take the payment and turn off the service! What kind of payment arrangement is that? I've never in my life had a company lie to me to get a payment. Then they take it, turn off my service and tell me I have to pay 215 then I have to wait 10 days to have services turned back on? Is this the way companies trick you into a payment then hold your account hostage?

I am 55 and live in the Seattle area. My folks live in San Diego and are in their 80's. I help them with their TV programming as my Father is hard of hearing and my Mother has dementia. I signed them up for Cox service protection $6.99 per month in Nov 2016 which covers service calls on all equipment. Shortly after that they needed some help programming a remote. One month later I get a call from my Dad saying Cox had cancelled CBS and my Mother was having a panic attack from not being able to see her shows (Price is Right/Let's make a Deal).

A month ago I moved to an existing house and wanted to transfer my Cox cable/internet to my new house. I have now had 5 technicians come out in a month and they have all told me that I need a new underground cable to be placed under the street. I don't need to be told the same thing 5 times. I just need it done. The city permit has been approved so that isn't the hang-up. There is absolutely no accountability. Of all those technicians, apparently no one actually placed the work order. I have been told 4 times that they will "escalate" it. I've never been so frustrated before!!!

I originally wanted to determine if switching to the package deal of internet/phone/cable and Homelife would be more economical. We called to determine and they assured us of no hidden charges. When the technician came to install it, he had no idea of what he was supposed to do. Then he added on extra features that were not in the Plan. A camera that was not covered in the cost, more Cable channels etc. We tried for 2 months to figure out why the bill was so much and kept getting comments that they were still working on it. After calling for 2 months, they tell us that there is an additional service charge for the camera, more for the additional channels and also hidden installation charges. I regret opening the letter with the deal. If I had not, then I would never be stuck with such a raw deal from COX. After two years will never go back to them... Very disappointed customer.

I am very very upset with your cable technician Stephen ** from Pensacola, Florida. He went to my wife's house to install cable and internet. He was extremely rude. Actually cussed at her. Then when he left 200 dollars was missing from her purse. I cannot tell you how furious I am. I told my wife to contact you about this. It is serious but she is afraid to. This guy creeped her out that bad. I hope you get rid of him. He doesn't need to be in people's houses not to mention he did a crappy job. She has to call and have someone come back out.

So my fiancee and I recently wanted cable and internet service installed so she called and set up an appt. to come out to our home. The appt. was made 2 days out which she informed them that she would be at work at that time and that I would home. They said that would be fine as long as someone 18 or older was present at the time. So the appt. was between 10 a.m. and noon that day for installation. Mind you we have a newborn in the home and very busy schedules. Not only did they not show up as I was home but no call, no nothing. When I called to find out if they were coming or not I was on the phone over a half hour only to be told that they could not discuss anything with me because I'm not the account holder. So I informed them that "it should be common sense and standard practice for your people to inform the account holders that if they are at work and there is an issue they can only talk to them."

If there was a lower number I would give them that. Here's a quick synopsis of issue we've been dealing with since 12/9/2016. We got a letter stating my SO was going to have her email account deleted because her account was no longer active for 90 days. Sort of true... It had not been active for 2 years since she moved in with me. Letter stated, "You could add it to another active account to avoid this"... great. We call Cox, 30 minutes later they cannot add it and suggest going to a local Cox store, we do that the next day.

Product is very poor. TV will cut in/out and freeze at times. Customer services and tech services just apologizes but no solution or results. Tried cancelling tv service and keep the internet but was told the price would be the same either way. Tried cancelling entire service after few years but was denied. Cox wouldn't accept account credential that we had, so it will become lifetime commitment to Cox since we won't be able to cancel service ever. I highly recommend seeking alternative services. Would not recommend to anyone. I have been hearing everyone is dropping Cox services, and now I understand why.

I purchased cable & internet package from this store. The Solution Specialist, Martin ** took my order and assured me that my cable would be installed on a date we agreed on which was over a week away. On the day of the install, I tried to reach Mr. ** only to discover the store on Tropical does not accept calls. I did reach the Cox Customer Service Dept for Las Vegas and was informed that Martin ** never completed the order and no install date was scheduled, and no install date could be scheduled for several days!

This company is the worse so far and the customer service are mean. I been charged extra rate saying that I was in promotion and expire. I'm paying $78 for the slowest internet only can't even watch video and the problem no other providers in the area so they are taking this market and you're stuck with them. When you complain the customer service said, "Why you crying?" Anyone live in Alexandria VA be aware of this scammers called Cox. They rip you off with all the extra fees and charges and slow service.

Cox Communications, the day you are past due, expect to be added to the automatic collections dial machine. As a result, I have blocked their number and pay my bill after my service gets cut off. Their stupid automated collection dialer called me 3-4 times when I was at my dad's funeral. Last year, I cut off the cable TV and got Dish. I go to turn in my box and the rep at the retail store could not find my account. I finally just gave up and mailed in the box and told them to cancel the cable TV. If there was another option for decent internet access, I'd drop them like a hot potato. Before I blocked Cox, I would get 2-3 automated calls per day reminding me to pay my bill. There are no words that can describe how much I HATE COX.

If I could give zero stars I would. Cox was my only option when I moved to Rhode island, and I wasn't excited because I've only heard bad things. In under 6 months with Cox I had NO wifi for two whole weeks, causing my cell phone bill to increase with data usage. The tech on the phone did a speed test and told me I had terribly slow wifi and needed a new router, so I had to take time off from work and wait 4 hours for a tech to come. Now all this week every night I have to call Cox and get my cable box reset. Very annoying to deal with.

I have been a Cox customer since November 2016 and have already experienced so many problems with their service. My tv freezes up several times a day. The picture becomes distorted. Error messages that pop up on the tv screen. I have to physically get up and unplug the cord from the outlet and plug back in to reboot the system. My internet service isn't any faster or better than my previous internet provider, yet I lay $99.99 per month for this so-called "High Speed" Internet.

I scheduled an appointment with Cox to install my cable internet. Individual came out and could not access my panel without a larger ladder and said he will be back out the next day between 1-3. I took off from work to meet up. I waited and no one showed. I then called the company and they said they rescheduled for the next week without informing me. I then asked if someone can come out sooner and they said no. I then asked to speak to a manager. Did this same thing with at least 4 customer representatives who would NOT transfer me to a manager. This is totally and utterly wrong and not a way to deal with PAYING customers. I'm out a few hundred dollars from taking off work and still do not have internet.

I requested that my movie channels be cancelled. I call a week later to find out they were never cancelled. I called to order NBA league pass and spent an hour on the phone trying to get it to work on my TV. I was told support would call me and come to my house they never did and I had to call 3 more times only to go through the same exact process and told the same exact thing. I decided to not go through the hassle and cancel NBA league pass so I did.

So after I called to find out why my bill had increased 10.00 within a 6 month time period. I was told that there was a loss of discount and then a service increase. The Cox representative said I would save money by going with a different service that includes TV online. I thought I could offset the increase by getting rid of one of my other online TV services. As it turns out the online TV through Cox doesn't even work during peak times. I am super frustrated with the constant increases, I hope to find another internet service provider but like many of the other reviews, Cox has a monopoly on internet service. How much money is enough?? The representatives seem to always omit the additional fees and charges when they upsell too. Cox is just a terrible company to have service with but many times there is no other option.

The problem I am having with this company is that I am being charged for services that were stopped. I got Cox services Aug. 8, 2016 and returned the boxes before the 30 day period and told them we do not want the services but they kept sending me a bill. Now I received a collection notices for $643.00. We went to the Cox office to talk to them, but they say I need to talk to the people that sent the collection notice. My account did not suppose to go to collections in the first place. It is bad that they do people like this, now it will be going on my credit as a bad debt.

Please think twice before you use Cox Cable. I moved to Kansas and contacted Cox. I told them I did not want a 2 year contract because I knew I would not stay in an apartment. I agreed on a bundle that included a landline which I did not use. So, we agreed on a price. The next day a salesman from Cox calls me. He tells me that I can have the security system instead of the phone, and if I have a two year agreement either the phone or the security system can follow. I told him I had no intention of getting into a two year agreement with a security system since I didn't know where I was going to live. He told me point blank that I did NOT have to take the security system, I had the option of doing the security OR the phone. I once again reiterated that I did not want to be tied for 2 years to a system I didn't know if I would use or not. He assured me that if I didn't want the security system, I could take the phone. So, I agreed.

I signed up for Cox services last October 2016 and wanted the $99.99 bundle. First bill never arrived but then I got a call from Cox for past due balance and had to call in to verify amount I needed to pay. To my utter shock and disappointment, my bill came out to be $1,000 for the first month and $350 for succeeding month. Apparently, the sales representative who took care of my account failed to bundle my service and charged me for installation fees and equipment fees which were all supposed to be free. After several calls and transfers to different departments in the span of two months my bill was adjusted but the $99.99 bundle has turned into a $230.00 monthly fee. Recent customer representative from Retention and Loyalty department even refused to help me now. BEWARE AND DO NOT SIGN UP FOR THEIR SERVICES!!!

Wanted to give 'No Star' but it is not allowing me. I'm having worst experience with the Manchester Connecticut Retail Manager - Jeremy. I couldn't catch his last name. Spoke to customer service for 4 hours (in few days) and got an offer for $83 (150 MBPS Internet & Basic TV). They asked me to go and collect the Receiver from COX retail store. I went there and the representative told me they could not offer me the offer they gave me over the phone and I would end up paying $117 with other option the person told me. I left the store without taking the offer.

I haven't had cable in a couple of years. Decided to get it for the house. Cox very high overcharged customers so much money. Bill was high as 500 dollars. Then the bundles don't seem to be the prices they falsely advertise never tell you billed a month in advance. Customer Service are very rude. Everyone tell you different answers to get you off the phone. I wish we had another cable provider besides Cox. They overcharge the customers. There are no bundles. Your bill never the same. Different each month. Why do we have to pay such high bills to watch tv? Cox are a very bad cable company. I don't understand 15.99 each month for DVR box 8.50 for each contour box. I have 2 boxes was being charge for 3 15.99 for HBO. Can't afford it. You pay one bill the next one they're due to a month in advance. Are this legal?

I called Cox to discuss my insanely huge bill for just internet & phone, they ended up talking me into contour tv. The guy has wires going across my house leaving them out for my pets to bite into or get hurt with. I had a lot of things in the way but still he could of tucked them behind the things or hung them up. I can't even find the 150 channels I was promised. Most the shows are double or triple repeats. I can't find any of the shows I like or channels. HSN is about the only thing to watch and their prices are through the roof & un-affordable to the average person. When I was watching the news, they were on the previous day, yesterday's news and it was 5 am and they said 9 am on previous days news. What in the world? Box was left where it blocks some of my view to see tv. I canceled my netflix when I ordered this service and really wish I had not as this is a complete rip-off.

Before I start, is there a "NO star option"? Satisfaction isn't an option with this company. Scale of 1-5, this company is a -1 with a sad face emoticon. The subject say it all. This is a terrible company. The service is terrible, their customer service is terrible, the prices and fees are terrible. We pay for pretty high end internet speeds, we have a high end router, the two computers in the house are both new with excellent hardware, one computer is direct connect, and we still have terrible internet. My roommate is direct connected and still gets terrible lag, we get disconnected all the time from the internet, our wifi stays up though (our hardware actually working). We are told we get a certain speed but any speed tests reports FAR FAAAAR below what we pay for. Our download speeds come in at a trickle. If someone turns on netflix on one computer the other computer is teleported to 2001 AOL speeds.

We are so over Cox Communications. They pretty much have a monopoly on service in Wichita, KS. No other internet in our part of town is available yet. Been Cox customers for over 20 years and never missed a payment nor even been late on one. Every year we get rid of more and more services, less channels, slower internet but every year our bill keeps increasing. You can't get on their website and see prices per service/equipment to actually see what else you can get rid of to lower your bill. Nothing is listed separately price wise and they make you call if you want to lower or get rid of services. New customers pay 1/2 of what existing, long-standing good customers pay.