Cox Cable Reviews

Cox Cable has been our TV Service provider for years. They recently transitioned their "analog" TV service to Digital. With this transition, they require that new boxes be installed in all TVs. They did not notify us or install these necessary boxes before the transition. Because of this, we were without TV service for over 4 weeks.

Just got my mini-boxes. These are another way to wrest more money out of customers. They didn't have to do this, they can say "it's to improve quality", but it really is to enable them to disconnect customers without sending tech guys out to do so. I've put up with their lousy service for 22 years (only choice here) and when I called for their "loyalty discount" I got $10 off per month. Wonderful. And now I'll get charged $9 per month for the useless boxes we need to get expanded basic cable. This is why monopolies are bad. No one I know likes them.

I hate Cox and only stay with them because of Animal Planet, History Channel and Turner Classic Movies. All of my Samsung TVs are digital, and I get 33 digital channels, duplicates of local analog channels. But when Cox went "all digital" Cox scrambled the new digital signals so that I have to rent a "mini-box," an additional $10 per month to see the analog conversions. ** Cox! I'm going to install antennas and get the 33 digitals for free and skip the analog conversions.

Had dropped phone service prior to renegotiating lower rate for internet. Then when bill came in, it was a different rate. Got told that I had to have another service (bundle) that I neither want nor need in order to get the lower rate. And telling me that I now have to pay rental on a now obsolete modem since I no longer have the phone and that I had supposedly had the phone service when I had the internet installed. Wrong!!! No such a thing. First they tried to tell me that the higher than agreed to rate was because of a rate hike that nothing was said about 3 weeks ago, then it was because of the useless telephone. The reps kept repeating themselves as if I were a lack witted moron, trying to convince me of things know are not true. Well I have got something for Cox contract breakers. I can use internet on my phone cheaper than Cox. Keep on Cox... You are B Sing yourself right out.

Horrible service. We were moving from one house to another and our service was on at the new place but we were supposed to have someone come out to make sure it was all set up on Friday between 3-5 p.m. At 4:15 I called to make sure someone was coming out and the guy I talk to said it was set up for the 31st which is the next week so I told him it better not be turned off before then if it's not in our name yet and he told me it wouldn't. Everything would be fine.

The only internet and cable company available in my city is Cox. IT IS HORRIBLE. I pay $54.99 for 50mbps and when we check it online it says we are only receiving 10mbps. It is a monopoly in a college town where most students only need internet and would gladly pay $54.99 for no cable and watch Netflix, versus $125 for a basic cable package. Cox customer service is horrendous. The workers sound extremely uneducated and blame everything on the customer. STOP TAKING ADVANTAGE OF POOR COLLEGE STUDENTS!!!

Despite an update credit card provided a week and a half prior to the automated billing I got a notice day before due that my credit card wasn't working. I checked online and it had the current updated card but COX was still billing the old card. When I called them (usual minimum of 1/2 hour for customer service) they explained "it doesn't always work"..."go in and make another one time payment". So now this billing cycle they added $30 for "returned payment". Fortunately I have the entire documented digitally and on paper print out so if they don't correct and try to bill me that extra I will stop payment (forever) and then let's see what the courts decide. Meanwhile I plan to return to AT&T now that Internet speeds are up in my neighborhood that allow streaming. This by the way is only the latest of "false charges" that have appeared on my monthly billing which has NEVER been what was originally promised via their ad.

It sucks having Cox cable. They never have anything good on, on demand has the same stuff - never anything new. You guy never upgrade on demand and makes me wanna go to Comcast cable, plus it's more affordable than Cox cable. And shows on demand are crappy too. Cox doesn't know people either you guys don't care about Americans too, am very offended.

Every time I speak to Cox customer service it makes my blood boil because their reps are so rude and obnoxious. I had a rep today speak to me so rudely. I really should have asked to speak to her manager. They need to do a better job at training their reps because the customer service is horrible. Sometimes I get nice reps but it's rare.

If I could give a ZERO I would. Lousy service, continuous interruptions. Service level now increased three times ALONG WITH THE COST AND IT'S USELESS.

The internet connection has been awful to where it interrupts our shows on Netflix and we either have to keep resetting it or just stop watching completely. The internet would also boot us out when we are using it and it is so inconvenient especially when we are doing something for work or school. I called Cox and I was going to cancel my service because I am paying 130 something dollars a month and we do not even get a lot of channels like espn, mtv or family, channels that my friends have and they are not paying as much as me. Instead they said they were going to lower my price to about 100 dollars monthly.

I have Cox for tv and internet. I pay $110 renting my modem for 150 speed. I have no buffering issues at all even when I am on my mac, my wife on her iphone and my son on his ipad at the same time. I pay 58 for tv total 168. I love how I can watch all the channels on my mac and iphone. I also have Directv for tv. I live in Arizona and need to watch the Seahawks as DT has NFL package. Plus my wife is Vietnamese and DT has the Vietnamese channels. Cox does not have NFL package or Vietnamese channels.

I was told I will pay a termination fee because I knew I had a 2 year contract. I was verbally told at the time of installation & I sign stating this, none of this is true. My major complaint about this experience centers when arranged my service on March 3, 2015 which was installed on March 20. When I received my first bill dated Apr 3, 2015 I noted I was charged for long distance calls made in the state of VA; one call was $11. I called Cox to see if this was an error. I was told I didn't get the premium package & I should have read the fine print.

Worst service I've ever experienced. First of all, my internet would go in and out all the time. Over Christmas break it was out for almost 3 weeks but my cable still worked. I was hardly in town for that month and was still paying for the "high speed" internet. I move and they tell me they only do certain areas and mine wasn't one of them. So I have to switch providers. After talking to a real representative she told me all I had left to do was pay the last month's service fee and everything would be taken care of. It's been nearly two months and I received a phone call this morning saying I owed them $500+ for equipment charges that I was NEVER informed about.

Today March 8th 2016 I called Cox to cancel our service after general continuing price hikes. We have been customers with them since 2013. Just been told that terminating service will cost us $1,100 because we entered a verbal? contract with them. I wouldn't recommend this service provider to anyone.

I ended Cox service on 1/8/16 by phone and online and DirecTV also told me that notified Cox also. I paid the last bill for Cox on 1/16/16. Since then I have received two bills, one in Feb and today another one. But this time for $181.25 again demanding payment for service not received. In Feb the rep I finally was able to reach told me that yes, she saw that I had cancelled service in Jan and that it would be taken care of. Then the bill today, I went through the drawn out "on hold" twice, first with a rep named Brian and last with one named Michael ** who told me he did not know how I could contact the main office and that he could get his supervisor but it "might" take a while! To make it even worse, this Michael said the account was not cancelled! Harassment like this is not and will not ever be acceptable. The incompetence of Cox and their employees is horrible and how I will probably need to hire an attorney.

I pay for 2 houses. One with TV and Internet (slowest speed) and the other for Premiere Internet only. I'm paying over $260 a month and have been a customer for 22 years. The one internet issue has been ongoing for years. Once they admitted they upgraded my neighborhood but failed to upgrade my box at the pole. For 3 years they had me buy new modems, a router, new cables, etc. It was their fault. Since they upgraded it, that box has had repeated issues, and one out of 5 supervisor techs said "There's probably some corrosion at a tap. If this happens again, make them replace the whole thing".

I am a long-time Cox Cable subscriber. They provide phone, t.v., and Internet services for my household. I have grown to loathe Cox Cable. I learned today that I had been illegitimately and unilaterally entered into a 2-year "contract" with Cox Cable and that if I wanted to cancel any or all services that I would be required to pay a termination fee. WHAT?!?!? I spoke to a "supervisor" and explained that there is no such contract between them and myself as I have not authorized or agreed to one. She insisted that the contract was a valid verbal agreement made several months ago when I called to increase internet speeds; per my salesman Ford anyway. I assured her that I did not agree to a 2-year pay-to-quit contract at any time during that phone call. When I asked for recorded evidence to the contrary none existed, of course. Their recordings are for internal purposes only.

Been having poor quality connection for over 5 years. Depending on the knowledge of the tech support person on the phone they would say something like 'the signal looks good at my end', or 'not seeing any issues in the log'. But I was able to pull up the modem log and see critical errors. Technician visiting on site would do some basic testing and declare 'no issues'. After walking them thru the problems step-by-step they would assign a maintenance engineer, but he would leave without resolving the issue. I have another maintenance ticket open with them (for the 4th time). Hopefully they will do something about it this time. If I had an option I would have switched to a different service provider long ago. I hear the same issue from many of the residential customers. Not sure how they are still in business.

We have been a Cox customer for 31 years and when we received our last bill it had gone up $12 for no reason. Our anniversary date with them is next month. I am sure the increase will be astronomical. When my husband called customer service they said that everyone's bill had gone up this month and there was nothing they could do for us. They also told him next month the bill will be well over $225. He asked if removing our home phone would bring it down and was told that would cost even more since it would no longer be a bundle package. After 31 years of our loyalty we will be changing cable companies due to Cox's LACK OF LOYALTY in return!!

I received a phone call from a lady who offered me a promotion to install a landline and that would drop my bill down. I didn't really care for a landline but since it was reducing my bill I agreed. I was very happy that I would have to pay less. In a few days I called them because my Internet was terrible and they told that it is bad because I lowered the speed and that it was my request. Fortunately both of those dialogs were recorded on my phone that I was using that time for some other reasons.

I have been a Cox customer for at least four years now. I moved across the state and I made the mistake of carrying over my Cox service when I moved. To make a long story short, I have had to upgrade my internet package numerous times just to get a decent signal. I work from home for a remote tech support company and I take online classes for my Bachelors Degree. My internet signal is INCREDIBLY important to my life. My internet signal goes out repeatedly. I have to repeatedly reset my router or unplug it which causes me to lose my connection to my work servers. I have been in the middle of exams when my wifi will cut out which will make me lose my work and access to the test. I contact Cox almost twice a week for technical issues or billing issues. They basically write off my issue and credit me $20 which puts a dent into the damage they are doing.

I originally wrote a complaint on this company due to my frustration with the setup process, feeling I may have been deceived. But after several call, all matters were cleared and resolved and the tech dept was helpful. However, that's not to say Cox does not need better training in their communications with customer service and reading notes entered by the Loyalty dept.

Nonexistent. There are those who do try, but they use the monopoly to charge high prices for a crappy product. If you were in another country, you would get better. I've seen "3rd world" countries whoop us. I have no choices, that is the problem. If I had real choices, no monopolies, they'd get better. The phone can be flaky. Cut your prices in half and invest in better technology. Listen to customers.

We just winter at the COX location but PAY for 12 MONTHS. They have a vacation plan but with all of the associated fees, you are still paying full price for 12 months while getting 5 months of service. Doesn't always work. No value, we need internet to survive, and that is our only choice. We had Clearwire, but another monopoly bought them out. We are stuck. We have no other choices. The government should step in and control these thieves.

Cox is only after money. They keep raising the rates and playing games with the programming. I have someone coming next week to set up an antenna and then I am cutting the cord! They need competition. Recently lost CBS for a week because they were negotiating - then prices went up 10.00 a month. They are the best we have for internet in town, but they are a rip-off when it comes to cable. They have moved most of the good stations up so you have to buy the more expensive package. I'm done with them.

Can never fix anything, swap out boxes all the time... Lose recorded movies every time they swap out the box. Horrible, commercials, commercials, and more commercials, nothing good on. Boxes keep crashing, overpriced. Stuck in a package plan that if I cancel cable it would cost me more for a la carte. Cox has great internet, but everything else sucks. I hate the bundle pricing and if you make a change or cancel something it cost you more to remove service. This is their sneaky way to keep you locked in.

10 years ago it was great but now it's rather useless. Lies and ** is no way to run a business. At least once and usually twice a month there are loss of service issues lasting anywhere from a few minutes to several hours. As the cost has went up the available channels has went down. Unlike most major cities local programming without cable is almost nonexistent. Cable television has not had any issues other than rising cost and available channel decline. Cox here is a monopoly. There is no other choice unless you want useless dial-up.

Helpful at times. I've been a customer for over 20 years and feel I should have impeccable service and great rates. Internet is slow at times. Rates are too expensive and installation (which they say is required by their tech) is not included. I upgraded to one of their better packages. It included a better DVR converter box but I had to have them pick up the box and cancel my cable subscription because the box was not functional. I'd like better programming and affordable subscription prices. I will stick with HULU, Netflix, and Amazon Prime.

They have implemented self-service modem reset. The installation was the laziest effort I've ever seen. Bandwidth is all over the map, up and down. Frequent outages. The price continues to climb with no notice or improvement of service. Over 1.5 years, I've experience a 40% increase in rates. I provide my own cable modem. There is competition. AT&T is available. Customer retention is the most important mission for a cable provider. Use this fact to your benefit. I will negotiate a lower rate, and will switch if they don't reduce my bill to my original contract.

They are available 24/7 but I have had a problem in the past where I had over $100 worth of long distance calls from third world countries on my bill that was a pain to clear up. I asked how I can prevent that from happening again and they told me to turn off my long distance so I cancelled my phone with them all together and go through another company. I have had very little to no problems with my cable service. It's average because I pay for it and they still have commercials. If I want movie channels they charge extra! I don't remember it going out, maybe once or twice. It is dependable.

They always answer quickly and are very friendly and helpful. Picture on live TV and DVR has been pixelated a lot lately. A show I watched last night on DVR, the audio was way out of sync. It's way too expensive. I used to use an antenna but only get 2 local channels and it was a hassle to try to find my favorite programs online and most of them you have to have a cable subscription anyway to stream. It's a catch-22. I've had cable almost a year and only one outage. I really like Cox but they have become expensive. Also, if you want a better deal, you have to sign one of those stupid agreements for 2 years but you only get 1 year of lower costs. Not worth it, won't do it.

My bill was different each month without any change in service and no one was able to tell me why. I also attempted to solve issues with the customer service team as they arose, but their answer was always to send a tech out at $30+ a pop and a day off work. The service was routinely interrupted. Never any credits applied for interruptions longer than a few hours. They are vultures. Existing customers get the shaft with their rates, as they advertise new rate plans for new customers, my rates go up. It was always just ok. Internet speeds were rarely as advertised. If I could get away with having no cable, I would. My current sat provider is wonderful and they offer lots of a-la-carte options with channels, so I'm never paying for what I don't watch.

Cox has been exceptionally good with customer support. They answer the phones 24x7 for tech support issues. They routinely update their community service notices when we've had ice storms for instance. The problems I've experienced have almost all been hardware related. The fact there is ZERO competition for residential cable access is a big pain in the behind. Cox has been pretty flipping fantastic on the reliability side of things. Internet and phone service have been very, very well done. Monopolies for kind of municipal franchise is ridiculous. If there was some way to attract a competitor to service voice and data traffic over the same lines, there ought to be a compelling way to do so.

They are always courteous. If they see that there is some way you can cut cost, save money or get a better deal than what you have they will voluntarily tell you about it. If you reporting a problem, their phone advice will generally solve the problem. Uptime is about 99%. Downtime is usually not of their making. Cost is too much and climbing.

Cox is not regulated therefore they can & do raise prices on a regular basis without warning or notification, the service is fairly consistent does not go down much & the speed is adequate but the cost has more than tripled in the last ten yrs. When I questioned the service reps. about it, all I was told is that they do not have to justify their cost basis to anyone because they are a privately held company & I can always find another provider. Quality is on par with other providers but at a higher cost. Cost is way out of line. Internet monthly has gone from $19.95 to $73 in last 10 yrs. where my DirecTV has gone from $72 to $98 for tv service.

Whenever I called with an issue, they were rude, failed to help & often disconnected the call. They did not care to hear about issues or offer to resolve things that were their fault. Slow internet that kept sketching out. When it was installed, the person did not bury the cable deeply enough & the neighbor's dog would tear it up all the time. They tried to charge us each time it had to be re-buried despite it being a tech issue, not at all our fault. Overpriced for the offerings & our bill was constantly increasing even as they offered cheaper & better packages to new consumers.

If Cox calls and wants to sell you something they are as helpful as can be, but when you need them, you wait on hold forever and often are transferred back and forth. The email is awful. It is not unusual to go back a day or two and find 20 or 30 emails that suddenly show up in your mailbox. It makes me crazy and it makes it hard to keep your mailbox cleaned out. Horribly overpriced and no reward for loyalty. I am soon to retire and my Cox TV service will also have to retire because it is just too expensive.

The employees have no power to do anything. I continually call over the same issue and they can't even compensate me with a credit for my inconvenience. The problem is old equipment installed in construction that cannot handle current technology. Outdated hardware installed in homes and through city streets cannot handle current technology. Packages contain far too many channels I never watch. Why should customers pay for sports networks or Spanish channels? I watch 1/3 of the channels in my package. The channels I do watch half the time are pixilated and audio/video is distorted.

When there is a rare technical problem, COX gets on it and solves it promptly. The cable TV and Internet are generally very good. No picture quality or speed issues. The only low-note is the number of times the service resets the signal which causes my 4 routers with 4 different technologies to halt and perform a release and reset. Happens only to the Internet and as many as a dozen times a day. I've tried old and new router technologies with no effect on the problem, which is the Internet goes away for a minute or so which plays havoc with my PCs. Internet connections to blu-ray player internet apps happens less than once a week normally.

I haven't had any problems with Cox's customer service. They have always been speedy, polite, and accurate in resolving my problem. I am generally satisfied with my cable service, although I do suffer temporary service interruptions usually lasting a few seconds. Like most people, I think my cable TV service is too expensive. I also don't like that I was forced to rent cable boxes even though I have cable capable TVs. Temporary, short term interruptions.

Tech support is very good, but sales is horrible! Prices go up, and even if they promise to freeze them, they have a loophole. If electricity or Internet goes out, we can't even use our phone to call for help. They package useless channels, and you must pay a large price even if you only watch one of those channels. Very few interruptions. There should be options for channel additions without having to purchase enormous packages with useless channel! I am considering DirecTV.

The rep on the phone is always helpful. My husband's box doesn't work the way it is supposed to. We finally just gave up after several attempts at fixing the problem. I like that we can record 6 different programs at once but we definitely pay for it! The cable runs well but we have had multiple problems with the boxes. Many companies offer promotional discounts but few if any offer discounts to long term customers. They should start offering discounts before they lose more customers.

No cable, called on Sunday morning, box is in need of replacement so I set up a time on Monday between 5 and 7 pm. 8 o'clock called Cox and was told it was cancelled, no reason given. So now what day do I leave work early and hope they show up? If they can't get their equipment serviced then probably should get better equipment.

So I can't watch TV unless I agree to use this new digital mini box. Well when I installed the mini box, I realized that I cannot receive any of the channels I subscribe to, pay for on a monthly basis. Now this mini box is free which it should be. I was told that the ONLY way I can get the channels I ALREADY pay for in a plan is to purchase an additional HD box. Hmmm. Sounds like Bait and Switch and ultimate deception. I am so done with Cox. I'm going to get like my college kids and be happy with Netflix or Roku. It's sad because many stations will suffer when viewers refuse to pay these cable companies...

Description of Complaint: I have been a Cox customer (at different addresses) for years. I recently had a $4 increase in my bill. I simply disputed this with Amex. Today I see I now have an outstanding balance of almost double what I originally agreed on paying. I initiated a chat conversation and I was left with no information. (Callback in 24 hours? Contact name? Voicemail if they are not there?) Please review this issue and reach out asap. My preferred contact method is email or chat but I can take scheduled calls to remedy this. (After 2 calls and an online chat) I called back in to cancel and was offered a $20 adjustment instead of the $10 that was "only" available 10 minutes earlier. This rep I spoke with also offered me a credit to get my last statement to $52, another thing you said could not be done. I've run around for hours with you guys since starting.

I have been with Cox for over 15 yrs. I generally was satisfied with their service and their customer service. That has all changed drastically over the last year. I moved and had my service transferred, that in itself was an issue. They never scheduled the appt with a tech after I spoke to them. On the day I left work early to be there and he didn't show. I called, they apologized, and finally got someone to come an hour later (first time they accessed my acct without my pin). Then called weeks later to question some credits they were suppose to give (2nd time they accessed my acct without my pin number).

We've been stuck with COX for years! Their support is terrible and their Internet Services are up and down like a yo-yo! They NEVER admit it's their fault and ALWAYS tell me that if they send a technician out, we have to pay for it! UNACCEPTABLE.

I have been a loyal customer for 6 years. The first thing I will say is they do provide excellent and professional service. However, My bill has continued to go up every year, and I can somewhat understand that, but when they came out to adjust my service because I could no longer pay for a one of their premium packages. They stooped to an all time low, and I do mean low! I have one cable box, and I have what they call their economy package. Well my little girl, who ONLY watches Disney Channel and Nickelodeon doesn't have a box in her room. You know what they did? The cable guy went up the pole and installed a filter on the line so she couldn't watch those channels in her room without a stupid cable box, ARE YOU KIDDING ME! You people are really sick, and should be ashamed of yourselves. May God have mercy on your SOULS...

I signed up with Cox about the middle of last year. I have had trouble with them from the start. It took them 3 months and 7 trips just to get my installation completed correctly. Then I got an outrageous bill. They were billing me for the service calls. Every service call was because of their equipment or their workers screwing up. Then I started getting calls saying my bill was late, but I had never received a bill. I never signed up for paperless billing either. I called and was told that everything was correct in the system, but I have yet to receive a bill.

So Cox kept sending us this $99 offer for a year. It included phone, tv and internet. Like an idiot I did not come to this website first or I wouldn't have signed up with them. Our bills start coming in and they're $265 per month. I call them after three months due to them not going down and she informs me they didn't give us the special rate and doesn't know why but it should be $161 a month. Obviously this is a ploy they use to rip us all off I believe. Also the internet drops out constantly and they say it's my computer. Now they want me to get a new digital box which they're also going to charge to use every month. When I had ATT landline long distance was free but not with these liars.

I have been a Cox customer for 15 years and since 8 Oct. 2008 in current location. On Monday Feb. 8, 2016 I turned in our cable box that has a rental fee of 8 dollars a month for 7 years and 4 months = $704 in rental fees for the equipment only for that equipment to collect data on my viewing habits. I had disconnected it for the last 6 months and received all channels. Until I turned in cable box. The day after I turned in cable box the channels I watched most are blocked with a thing saying Cox is going all digital and I need a mini box on those channels. No one at the Cox office said a word about me needing a new mini box! This is just total disregard for the customer!!! Not to mention the customer interface sucks. I have spent $11,440 in the last 88 months on their service. Time to switch.

As usual every year, my auto payment to my card from Cox had about a 20% increase this month. I called to complain because there had been no notification. And when you let them hit your card, you don't get a detailed bill. You have to print it off their site. I've been dealing with this for years. If you call when it happens, they will magically change the price back down to about $5 over what you were paying instead of about a $30 increase. I've been doing this for years but now I notice that their "customer retention" people are getting very arrogant, especially the young lady I got this time.

Cox took my credit card info to pay for a charge I was aware of. Then without my authorization, consent or knowledge, charged my credit card for a fee that no one can give a clear explanation for. I did not receive a request, notification or even a receipt for the credit card charge. This had negative impact on my credit report, which I have requested that Cox call the bureau to request a deletion from the report. I have been promised that the matter will be resolved and I have escalated the matter daily. So far I have spent nearly 10 hours on the phone trying to resolve and have been passed around and still do not have explanations or resolution. DECEPTIVE, UNRESPONSIVE, INCOMPETENT.

I noticed out of my automatic bank withdrawals that Cox Cable was about to take out a large amount for a payment that I never agreed on. Once I called Cox and asked about it they agreed not to withdraw the large amount. Two days later I check my bank account & see that they did take out the large amount after all. I then called the billing dept. again & they only said that they can credit my acct. for the following month. That does not fix my bank account nor do they back up what I was told in the beginning of this whole ordeal. I am no longer using Cox Communications.

I called them in November 2015 and asked to have all my services disconnected as I was moving. The customer service person told me the amount of my final bill and I paid it. Now I am getting phone calls saying they are turning me over for collection because of the past due balance on my account. The first time I called to get it resolved, the rep told me, "Yes I see a call from you on Nov. 23 and that we received a payment." But the account was not closed. I informed them that it is not my fault the account was not closed. I did my part. I called and then paid the bill promptly. The next time I called, I was told there is no record of my calling in Nov. and I owe them 2 more months of service! So I am now turned over to collections.

It's a joke that Cox is crying a river over the broadcasting companies that have pulled themselves off their channels; in them Cox is claiming that broadcasting companies are demanding they pay them more money. I mean come on, COX, what did you expect? When the world finds out you're ripping people off, they too are going to want a piece of the pie! Guess you didn't like it when the greed tables were turned on you. Your company is a monopoly monster! It has been ripping off customers, for years! Your internet is deplorable and your ethics are worse! Every other commercial, I see, on waves, is cut in half, by none other than a Cox commercial! Pretty sure that your customers, whom paid for commercial airtime, don't appreciate being ripped off, either. I hope this company sinks to the ground!

Cable constantly goes out and as well with the internet. Everything just crashes, and then we call to see what's going on and get lied to and told it's an "outage". I have called the company 6 times in the last five days. I was nice every time on the phone, and explained we needed a technician to come out to look at cables, and outside lines. On Monday 2/1/2016 we had an appointment with them to come out. Technician came to driveway for about a minute and then leaves!!! I call the company back and they told me the technician would be calling back in 10-15 minutes. NO CALL BACK and no one even showed up!!! Done with this company and their awful customer service. Their company is a monopoly in our area, and it's beyond criminal. Buyer beware.

Upon disconnecting my service I was originally told I owed no money. A month later I get a call saying that I owe for a modem. I did not rent a modem. I bought one outright. They stated they did not show me EVER being charged a rental fee but says they did not have a record of me buying one then I owe them. After hours on the phone with multiple reps they stated they were sorry, they did see where I bought the modem and that I did not owe them anything.

I am unhappy to say that we have had a Cox Cable bundle for 16 years as their loyal customer. I say 'Loyal' only because these creeps have locked down my geographical area with no other choices. I believe that this is a complete monopoly against the FTC.

The service and packages Cox offer online do not have the same names as the billing information or what the sales representatives is offering. I wanted an online package but the sales rep keep calling it something else that was not listed online. I was not able to view the channels on the sales reps package. Therefore I never got what I wanted. None of the package names match to what I was currently have and the online promotions. How do can Cox expect to have customer satisfaction when you cannot communicate?

After 2 plus years of intermittent service, several service trucks, replace modem box 2x's multiple coax replacement, always being told it's my fault not theirs, told service truck would cost $60. One service tech stated problem is on outside not my equipment, finally cancelled service. I was told would get a check for $20, instead got bill for $108 for equipment (I bought modem outright tried to return it, was told "we can't help you"). Very bad customer service, poor store service. AVOID Cox at all cost. Ran into service guy at college he stunk of marijuana/ganja. When I moved away from him he asked "why?" I said you stink-badly. He replied "it's legal!" I stated "you still stink."

Currently have the bundle, which is garbage as far as I am concerned. I am taking their box back to store and make sure they I get this in writing that I returned after reading reviews on here. I am also cancelling the phone service which is a big joke. I can only use it for emergency purposes. I have 30 min. Whoever heard of that? They just jacked up my bill again due to a price increase. Customer Service sucks. They encouraged me to turn in box so I will not complain about price. I was forced to give them a star that they do not deserve.

Cox Communications has to be one of the absolute worst communications company there is. After calling them multiple times to try and have billing issues resolved for being charged for outrageous things that I either one, never signed up for, or two, was told a different price, all you do is get transferred from place to place with ZERO resolution. They have created a total monopoly in my state and we are forced to basically have their service or none. Their business practices are shady at best, like baiting me by telling me I get a $100 gift card if I bundle, only to have it never be sent. When I called and asked about it, I got transferred to a call center in India that had no idea what I was talking about. This company should have their billing practices among other things investigated! AVOID if you can!!!

I got Cox and a few months ago I disconnected the service. This is the worst cable provider. I started to have problems within 2 months of installing my service. I got my first internet router changed. After that the cable box had a problem and it was also replaced. A month later I start to see that some channels missing. I called, they came to see what was going on. The guys said he had fixed the problem. Hours after he left the problem starts again. I call again and they schedule a new guy to come out. He said he had never seen the problem. He said that his tech manager would stop by to check on the system. The manager comes and he said that some of the wires were backwards, but that he had replaced them.

So you'd think after the whole Comcast fiasco, people would be able to cancel online without having to deal with a representative. Not so. Cox wants you to call them, wait on hold, get transferred, and wait on hold again, just to cancel your account. Incidentally I was offered a discount prior to being placed on hold. My call was dropped, so I called back and someone else offered a better deal, which seems a little fishy. I do not trust this company or their reps. I would much rather do it all online and see prices in black and white. They let you order services and make payments online, so they should be able to let you cancel online as well.

When I move I call Cox to get their service and was never told that I would be in a contract. After 2 month of bad service I decided to leave them. When I call them they told me I was under one year contract and I would be charge 225.00 early termination fee. When I told the lady I was never told this she said "I'm sorry but there nothing I can do but It is stated somewhere in the bills." Stay away from this company.

I am so dissatisfied with our experience with Cox cable company. They are a bait and switch company. We recently bought a rental property and needed service for it. Cox promised us the bronze bundle for $99, then billed us for $199. The billing department said they couldn't fix the problem so they sent us to sales. Sales said billing could fix it but we said we didn't want to be sent back there as we had been on hold for so long. She put us through anyway to billing who then said they had fixed it, but when I looked at the account online it still said $181. I don't know where that came from.

Name on the Cox account is **. We moved from Tulsa OK to OKC in Oct. Since this move our services with Cox have been a nightmare! First the internet does not work at full strength. That took at least a month to get someone to take the issue serious. After they took it serious (Wife posting on here and their FB site) was another month till our service was working better. Several locations that had noise in the line (Faulty equipment). The last time they were here for the internet I mentioned that the cable box seemed to have some lag issues. The tech replaced it and since that time our TV service is our headache. The box has been replaced no less than 3 times now. The last being Tues 12/29/2015. Today 1/4/2016 I get out of bed flip on the tv to enjoy my coffee to be greeted with a black screen. Wife goes to report on FB and we are asked to bring the box to a store for replacement!!

It took me a couple of hours to find a way to disconnect the Cox Cable services because it is not listed anywhere in their site or anywhere else! What I had to do was to transfer the service and then enter bogus information (as to where to transfer the service) to get to this message: "We're sorry. Your new address is not within our service area. Please call (855)-815-5764 to disconnect your service and contact Cablemover.com to find a service provider at your new service address." I hope this review will help other consumers looking to cancel Cox Cable Services.

I called 10 times now regarding this issue. I have the names Diana 11/18, Joseph regarding a price or deals, 11/20 talked to Corey for 1 hr & agreed to a combo deal 138.02 for all 3 services for & installing it on Black Fri. The Cox people don't show up & when I call 11/27 Ben said somehow the installation was canceled by accident & he's sorry but our bill is 186$. Talked to his manager Eddie ** & he said he does not see any note regarding this. 11/29 call back Travis & disconnected the phone & got a combo tv & phone 70$ advertised & my bill with tax & equipment was promised for 95.91 all premium channels included.

I have been getting automated message saying as this courtesy call. Cox has been calling more than 50 times... I am so frustrated. Called a customer service to remove our number from Queue list. Jason told me to remove it. He told we will never receive an automated a call from Cox anymore. This is nothing but harassment, Cox should be fined, very poor business model. I bet this company will not be around so long in future.

I am so tired of not having choices when it comes to cable/internet services. I thought monopolies were against the law. This PO* cable works only when it feels like it. I have missed the ends of movies, exciting football plays, important breaking news because it will just shut down and restart on its own time. If I could give this service 0 stars, that's what it would get. The internet actually works great. The cable is an entirely different story. Worst I've ever had. I should get free service for a year. I am one PISSED OFF customer.

I have been a Cox cable customer for 2 weeks. When I set up my order I wanted a tech to come out and set up my internet. They instead shipped me a self install kit and then tried to charge me for someone coming out and setting up the lines to come into the house. The lady setting up my account did not listen to anything I said. She was very rude. I was able to finally get my internet connected but then the modem that I rent from Cox Cable does not work properly and shuts off numerous times a day, so I contacted customer support again. They again set a tech up to come out between 3 and 5 the next day. The tech was a no show. I called to find out what was going on and the customer service rep told me that the appointment had been cancelled. She could not give me a reason why.

This is the worst Internet connection I've experienced since dial-up. The customer service is negligent and irresponsible. We made three appointments to have cable put in bedrooms upstairs and they didn't show all three times. When we called the Cox office were basically like, "oh well". This company is unethical.

Debit card changed. When I called to make the payment I was told that the $25 late fee would be waived. It was not. When I contacted them online I could not an answer as to why they didn't waive the fee and they couldn't explain what periods my current balance covered. Twenty five minutes into an online session, I asked for a third time for a breakdown of the current charges and what billing periods they covered. I was then disconnected.

Since moving to our new house in Edmond, we switched from AT&T to Cox because AT&T isn't available here. It has literally been the biggest nightmare that I have ever had to experience. When moving, I was really excited, thought we were going to be paying for 150mbps compared to my previous 50 mbps internet with AT&T. The 50 mbps with AT&T is literally a thousand times better than 150mbps with Cox. The internet's download speed fluctuates from .3mbps to 150mbps constantly. I am unable to do my work online because of this and the reason for the problem is because this is a brand new community and Cox still has a 10-year-old node. I tried to explain this to them over my 20 phone calls that have last about 16 hours but over and over they send someone to look at my modem or LAN connection, as if I am literally retarded and don't know what I am talking about.

This is beyond ridiculous. Cox high speed internet is about as fast as it was when I had my first computer in 1993. S L O W is the speed of their high speed. They've fixed it several times by coming out and doing something with the wiring but shouldn't that last? This is so annoying. Is there an alternative internet provider? It was suggested to me yesterday, when I decided to Chat with Cox, to unplug everything and reboot. I'm tired of doing that. What in the heck is going on with Cox? I guess if they are the provider they don't need to mess with the little guys.

I've been a Cox customer since 1981. Since we moved to the house we are in now, 24 years ago, we have had problems with our service. Many calls have been made, but things continually get worse.

First of all, I've been with several different ISPs and Cox Communications is BY FAR the absolute worst. I have been with them for years now and I have been in at least three different locations in my city. I used to pay for 25 Mbps Download and would always get HUGE lag spikes and these aren't just occasional, they are every 2 minutes. They are so big that my speeds go down to 1.5 Mbps. Yes, that's right. So anyways, TODAY we upgraded our services hoping that these problems would stop. NOPE, they are still the exact same.

So I have read many of these and I must share my experiences with these d-bags.

Just tried to let them keep my family's business. Got transferred 6 to 8 times, none of which were warm hand offs (had to explain the very basic info with everyone). My dad passed away and wanted to keep home security and get rid of Internet and cable. Like I said wanted them to keep the business but after all the transfers and getting hung up on and then they tell me that I have to bring a death certificate to an office despite the fact I live out of state.

June 2013 they had a specialist come in after repeatedly telling me to buy a modem router. He replaced a connection in the wall which made reception better for awhile. He talked me into buying a modem/router combo (mine were separate) from Cox, which I ordered, & which really had no additional speed after his repair. Later both TV and internet service were lacking. They sent someone who drilled and worked on a connection in the other side of the wall. Then he just replaced both cable box, AND, MY MODEM ROUTER, WHICH I BOUGHT, AND HE TOOK IT. So I assumed they were giving me a modem router as someone called ME about sending a repairman, after a complaint I made, & the representative said the repairman MIGHT replace my modem router. The repairman did no tests, he just replaced.

We have been with Cox for over 5 years. Today I finally said enough and cancelled my services. We've had so many billing issues as well as technical issues with both our internet and cable. They were supposed to cancel a channel package but instead continued charging me for a year and then refused to refund me because it was "my fault". I have had 5 techs out at my place in just the past 2 months, all of which told me different things as to why my internet was so slow and why my TV kept freezing. I got a new modem, new router, new boxes and still continued to have the same issues. Still none had an answer as to why. Not one of their customer service reps is knowledgeable and had every confidence in telling me that "they are unsure" like it was an acceptable answer. We signed up with dish today and even if the internet turns out to be slower I will still stand behind my decision and not supporting Cox.

I've had service with Cox Communications for about 5 months now and they say they never received my payment which was paid with a money order I purchased at Walmart and it was cashed by Cox Communications... Still 3 months later they say they didn't receive it. Now my bill is $900. I'm at a loss of words. Services been disconnected several times!

I have had cable and internet services with Cox for 6 months now. This is the second time my services have been disconnected. The first time I called and told them I never received a bill which should have been emailed. They asked if I wanted to switch to a paper bill system and I replied with request for both so I would be sure to get a bill in some way. The representative said that wasn't possible so I asked for paper billing.

I called to ask why the Patriots weren't being aired on Fox and the person I talked to had absolutely no idea. She put me on hold for 20 minutes and came back with nothing or than, "Cox decided to double book shows on Fox and not air the Patriots." You decided to not air the Patriots game IN CONNECTICUT?!? You know CT is in New England right? The head of Cox must be a Jets fan. In addition, our internet drops constantly and their customer service is atrocious. I'm changing cable and internet providers as soon as I can.

Our internet service goes out on almost a weekly basis. Every time I call to report an issue I am told the same thing, reboot modem router etc. Even though I have already done it they are obsessed with it being done again and again even though I know that that is not the reason of the problem. After I jump through all the silly hoops they always want to schedule a technician appointment because they are convinced it's something on my end.

There are a few decent people you contact, and a lot more **. Expect argumentation and impatience occasionally, more frequently than not. Example #1: I was on line with customer service... those in business know how important customer service is... and the woman on the other end argued incessantly about an obvious faux pas on my bill. So of course my blood pressure goes up talking to dumbass. I called customer service and got a very cordial young man who took care of business like a pro.

I have been having problem with this company for about a month. I paid 185.90, and 49.00 for this month, and my services didn't even get turned on. I called several times and all that happened was I either kept getting transferred to different people or they ended up hanging up on me. I just called customer service because they need to refund me money and that is a hassle as well! I tried calling and they transferred and hung up on! This is the worst I've ever dealt with. To top it off, I got charged 64 dollars in fees?? All this money out my pocket and no services. HORRIBLE. Cancelled this account.

I hate Cox. This is the worse cable company in OK! They don't care about the customers. I have been a customer for 15 years. They tell me I have until a certain to make an appointment then don't honor that! Then disconnect service in the middle of the night when customer service is closed! I wish this place would just burn to the ground! Their services work half the time. Techs come out and don't know what they are doing! The techs come out and leave wire all exposed. My dogs chewed through the cables. It took cox 4 months to come bury my cables! My billing is never right. I have that so called consumer plan but every time the techs come out some reason I'm still charged! It's a frigging all day adventure when dealing with them. Always an issue with them. They refuse to get anything right! You would think with the low ratings they constantly receive they would do better! I will be leaving Cox as soon as possible!

One would find it extremely challenging to defend COX in a local hall of subscribers without local cohorts stoking the fires as malcontent to protect their kick-backs. They would argue that Dish offers them fair competition without the availability to deliver a full service package (such as internet and phone service combined). As one example; the mini-box. Such box requires one to dismantle the latest gadgetry that one has waited years to come in existence to be replaced by a relic of the 19th century box; at an excess of $2/per TV after taxes for life of contract.

We moved to Macon, Ga. in March and became customers of Cox. We were hesitant as we had not heard good things about Cox, and so far Cox has lived up to its poor reputation. Our Internet has to be rebooted on a regular basis, and the TV service is challenging (can't always get it to playback recordings on the DVR and often it won't load particular channels). Recently our credit card was stolen and we had to use a new card for our auto payments. We entered the new information into the Cox system immediately and got a confirmation email right away. It's been about 3 weeks and several phone calls (if you ask for a supervisor they dump you back into the queue - so frustrating!) and we have been charged a $25 late fee (which after several calls I got reversed) and are still being told we are overdue in paying our bill.

My cable box died so I brought it in for replacement. They replaced it with a box that had less functionality (no DVR). When I called to get it working, the agent stated that they replaced with the wrong box, but she would just take off DVR and make my bill cheaper. The next month, my bill was higher. I called and the agents said that there was nothing they could do because the previous agent removed a package that is no longer available so I just need to pay more for less service. They offered a deal to reduce it back to my original, but they said that would be taking off services that I previously had. None of this was a result of my action. The replacement box was their mistake and the agent increased my bill without my consent. Cox offered no acceptable solution. Basically, they said that I should suck it up and pay more.

I'm going back to AT&T.

Have had their service for over two years now and should have thrown ALL THEIR EQUIPMENT AND SERVICES INTO THE STREET!! They are useless! Have had other cable companies over the years but they are a disaster! Have had on-going service problems (too numerous to mention) with ALL SERVICES (Cable, Internet and Digital Telephone) and they have never been able to resolve them. They keep insisting that the service issues are related to their equipment but after the last visit by their technician that have admitted it is their network! Not much has been done today to make any adjustments or corrections. Once my agreement with them is over you can bet their equipment and services will be in THE STREET WHERE THEY BELONG!!

I have been a Cox Cable customer for ten years. Over the last few years my bill has doubled in size. When I brought it to their attention I asked to eliminate the Sports and Info pack. I wanted to reduce my bill by $10 per month as I am now on a fixed income. Well after three months of haggling back and forth, my bill is still not reduced and I am not getting the Sports and Info pack. It does not matter with whom you speak at Cox as no two people will tell you the same answer. I am going to report this company to the FTC. If they are ripping me off, just think how many other people are at the mercy of Cox's manipulative ways.

I called to stop service in 2 weeks. They stopped service early. When I called to find out why I had no service, the service person keep me on the phone for 30 minutes and did not know my service was disconnected incorrectly. I did get it restarted until I called again and it took another 30 minutes. When I went to return the equipment. I had to wait 20 minutes. There we 4 people greeting those who came in, but they are unable to help. Only three persons able to help. All I needed was a receipt. However when someone came to pay the bill, one of the 4 who would not help me immediately help that person and gave him a receipt. Boy, Cox is incompetent.

Was told by person at customer service that I would be able to keep my home numbers that my husband had for over 40 years; was also told that installation would be free (was charged $215 for Installation); if we changed from Uverse to Cox. When the gentlemen came out to install our service (they were very nice) stated that everything was working and that we could cancel our service with Uverse. Called Uverse late on Saturday to cancel; not realizing that the original phone numbers were not even ringing into our home/office; Cox had changed our phone numbers. When I called Cox to inquired why the numbers had been changed they said that a PORT order was never submitted to Uverse to change the numbers over. Called Uverse on Sunday to set everything back the way it originally was and was able to save my original phone numbers (called within 24 hours of deactivating service with Uverse).

First off, I have been a Cox customer for many years and other than the high price, I've been satisfied with the services I pay for. I live in Oklahoma and prefer that my TV service actually work during tornado season which the sat tv providers fail miserably at providing a reliable connection during those events when you need it the most. My complaint is when I recently decided to upgrade my package to include one of the digital tier sport packages so as to get the NFL red zone for my husband. This bundle would also include an upgrade from my already fast internet to their fastest speed available, a digital phone line, and my choice of two premium movie channels free for one year. After carefully considering the online offer and opting in for the HD DVR and 2 extra boxes, I agreed. It required a "professional" install... I'll save that for its own dedicated complaint post, which was scheduled about a week later.

They upcharge you without consent. I took notes of everything they offered and prices after taxes. They charged me $20 more than I agreed to. When I called they told me there was nothing they could do, that I agreed to it. How would I write down the number $150.33 but yet agree to a random number $170.17. I've had 4 reschedules and a waste of probably 8 hours (a work day) or more on the phone with 15 different people and supervisors. Most just tell you what you want to hear and do the opposite. Worst experience with any company I've ever had. DON'T WASTE YOUR TIME!!!

Need to reboot cable 1 to 3 times daily. Went out completely during Democratic debate. No services all day yesterday - phone, internet or cable. They neglected $200 gift card in promotion with new service 5 months ago. The Tech who responded late yesterday identified the problem with outside equipment immediately, 5 stars for him. Today, customer service blames "area outage", clearly clueless and unconcerned. I don't recommend this company. The exceptional Tech should go work for a better company.

I have been calling Cox monthly as the bills kept going up requesting lower costs with no response. I threatened to quit service after 1 1/2 years of fighting with them and going with another company. Only then did they offer me a 40% reduction, but that was too late. I ended up keeping the email account with Cox, and they kept deleting my emails from my mail when I logged on and I could not retrieve the emails that were sent to me and lost a lot of information. They played dumb and said they couldn't do anything to help me. I think they did something so that I lost my emails because they were mad that I cancelled service with them. I am furious with their company for everything and think they are an awful company.

I was a Cox customer for three years, because that is the only provider I am able to have in my apartment. Within the three year time frame, I contacted the Customer Service Dept. for various reasons, probably once every two months or more. 90% of the time the representative was rude. My last incident is what ruined it all for me. My cable box was not working properly, so I took it to the store to swap it out for a new one. I was promised a credit, but of course, it was not present. I called customer service and they credited the account. Then the next month, my bill is $90 higher.

Installed Contour last November. DVR loses shows, doesn't tape them, freezes, etc. Frustrating. Called several times with nothing done. They said it was a software problem. Not my fault, you installed too early. Said I would get a credit. $5.25. Woohoo! Don't get it!

Cox Cable's recent changeover to an all digital service seems to have been conducted without a full understanding, or thoughfulness, of their customer base. My parents have a variety of televisions in their house: the living room has a modern 1080p HDTV, the kitchen has a 720p HDTV with a built-in ATSC/NTSC tuner and no HDMI ports, their bedroom has a modern 720p HDTV and the spare bedroom has an older 4:3 aspect ratio CRT television. In the "all digital" changeover, my parents were provided with four of Cox's mini-boxes for all of the televisions.

I was sent countless promos to add internet services for $14.99. Cox cable is included in my rent. After completing 1 yr contract with CenturyLink, I decided to try Cox. I'm widowed 51 years. No computers laptops. Only own 1 smart TV and 1 phone/tablet of which I can only use 1 at a time due to the fact I live alone. I only use internet for Youtube videos & news.. Suddenly I had buffering even though I changed my wifi name and password 2xs min. Suddenly I'm told, "Oh No Mrs **, the $14.99 is for emails only! YOU WILL NEED OUR PREMIUM PKG & the Max speed $70 a month (excluding the modem rental of course)."

COX cable sucks. The DVR does not work. I have seen a tech here 5 times in 2 months. Save your money and frustration. Do not go with COX. They suck and once you sign up they have no motivation to resolve any issues. Tech was just here yesterday. Now they have to come back Friday. I am sure it will not be resolved.

I looked at my Cox bill today, and see they added $60 as a 1 time service charge for coming out and fixing a faulty receiver. After calling 3x, and having them reset over the phone, they indicated they needed someone to come out. The person who came out replaced the box and said ours was outdated and they had been faulty. Instead of crediting us for our cable not working, they charged us to fix it. When I called, they told me I should purchase a Consumer protection plan - a monthly charge that operates as insurance in the event of their failure - makes no sense whatsoever. You pay for a service, and then you have to pay an extra charge when the service does not work.

I installed two of these at my Mother-in-law's house without incident. I tried to install one at my house with multiple problems. After Cox's phone support said they could not help they sent a company out called "Connect One" to troubleshoot the problem. Two days and two technicians later I cannot even get a picture or sound to work. The last day that they worked on it (4 hours of troubleshooting) they came up multiple reasons why it won't work. Too many to list here! They have now left and basically said "good luck with that!" Disconnecting Cox mini box and returning it to them. Going with Roku TV set box.

I moved on August 15. Today is October 5 and my cable is still barely functioning. The outside wiring is bad, and the inside wiring is in the neighbor's attic. They are getting free cable that I am paying for. My picture is terrible. When the tech came out today to rewire inside, he said he'll come back tomorrow. The techs are worthless and do not want to work. So far, the outside line tech has failed to show up for the last month. I still get my bill each month and my neighbors are enjoying the cable that I pay for. No one wants to fix this problem. I have had it!

My mother who has Life Alert and depends on reliable phone service has been at risk way too many times in the past two years. You never get the same tech twice, if they should show up they have no idea what they are doing and worse than that they do not care because they are on to the next victim. Supervisors are useless and are located all over the country. Problems once again unresolved. Irvine needs other options as Cox is worthless, expensive and is putting customers with medical problems at risk. As soon as possible this service will be cancelled.

I was billed for 100 for an account that wasn't even mine. Long story short, after dozens of phone calls, they would not remove it from my name. So at that point I asked them if I could pay it because I was absolutely certain they would log it against my credit score because they did not know what they were doing (and of course they assured me that wouldn't happen). Lo and behold, a creditor calls me and I log a dispute. To look it up that I have two different accounts, and that one isn't mine, not even my address. Still not resolved to this day. I do not want their service, but unfortunately there is no other option. In fact, I would pay twice as much for another company's service, but there is no other company that offers broadband service in my area.

I have been without service for 5 days now. I have been calling at least 2x per day trying to get the problem resolved. I get different answers every time I do call. I have been given incorrect information. I have flat-out been lied to. (They canceled my service appt saying they called and left a message when I didn't answer...that is not true. I had no voice mail, no missed call notifications and I WAS HOME when they said no one answered.) The tech reps are all nice and polite (even when I finally had it and was less than polite myself)...but they are basically useless. When the service works it is fine. However, if anything goes wrong, good luck.

Cannot watch an entire movie without the WiFi connection being lost. Tired of calling 222-1111 and getting "help" with disconnecting and reconnecting. This loss happens too frequently to blame it on "weather". Something else is problematic and unaddressed by Cox.

Thank God Cox came to fix our problem. We had service some of the time, now we don't have any service. Maybe they can raise their rates for internet speeds they don't provide and dvr services you can't access.

I called Cox to see if their techs worked on MacBook Pro and gmail administrative problems before signing up for tech support - they said yes. I spoke with 3 techs, none of them could help me - it took 3 hours total (one hour each tech). I ended up calling another tech from another company, and she fixed it in 2 mins. I then called Cox back and asked to be reimbursed (this was 5 hours after signing up) and wanted to cancel the monthly fee. The customer service rep supervisor told me, because I spent that much time on the phone with them, the $99 was non-refundable. My issue with Cox is I asked about the problem I was having, their customer service agent should have looked into for me before charging me. I don't and will not recommend this company. I'm in the process of switching to another company after 30 years with Cox. They wanted the $99 more than my continued business.

I was with Cox's when it was 2.50. In the 70's this was in my old home. I moved in Nov. of 93 to a new home, left because of poor service in 2013. Returned July 16th 2015, it as been downhill ever since. I asked for a Cox's to come out and install service. I got an outside service person who knew nothing about service. He was nice but had no clue of how things worked. He went up in my attic, messed up my heating and air system, pull down support beams in attic, put pillows in unit to hide drain damage of unit, broke the pipeline, left the ground wires in water. Attic is a mess, never told us anything. We found out in late August about the problems, when water started to leak in the house itself. The company Cox's sent out here decided they wanted to piecemeal it back together. We asked for conversion, to no avail. I was refused the home office number, had to get it through the BBB of Atlanta and report everything to the FCC, the FTC as well.

Cox Communications is a joke! Under my circumstances, Cox is the only option that I have which creates capitalism on their end. Cox has the rudest and most unprofessional customer service representatives that I have ever had to encounter. For starters I spent a total of 6 hours and 13 minutes on the phone trying to get a few minor issues worked out. It became a game to me and I had the time to do so. I was told to upgrade and it would be 8 days before a technician could come to my residence. I told them that wasn't feasible so I opted to go to a Cox store. The personnel at the Cox store told me to always come to a store because most every person I talked with on the phone was a third party employee. The store informed me that I already had the top of the line equipment and there was no such thing as an upgrade. I demanded quicker service because Internet was a necessity for my business.

Contour does not work as advertised. Calling for help is a joke. The instructions are always the same. I would like to know if they are too stupid to think that asking me to repeat steps that at best provide a temporary fix or if they are simply giving me something to do so I will go away. Either way, I will go away. It always ends with them wanting to send a service representative to waste his time and yours changing boxes, replacing fittings and cables and telling you that a fix to the program is in the works and will be available soon. I would think better of them is they would simply say, "We have problems we do not know how to fix. We will reduce our cost to you to reflect the value of what we actually provide."

We called Cox cable to have service hooked up and had to give a $125 deposit so my credit card was charged the deposit. We were given a date and time frame for someone to come out to connect service. We waited and waited finally an hour past the time we called to find out what the problem was (perhaps they couldn't find us). We were told that our service was cancelled due to the phone tech person didn't place the order properly - imagine that but she had no problem charging my credit card. No phone call to say this took place either even though it was a 4-day waiting for the appt. so another order had to be placed and now have to wait 5 days for someone to come out. Very frustrated and dissatisfied with them already and my service is not even connected yet!!!

TV has tiled frozen audio difficulty for 23 years. In April promotional period ended with no notifications. Was 119 for basic cable and Internet. September escalated to 202 for same lousy service. No rewards for loyalty. New customers bundle TV, phone, internet for 99.99 a month.

I have been a customer of Cox cable here in Virginia Beach for well over 20 years, primarily for internet service. I dropped their TV and phone about 15 years ago and went to Dish for a few years, then to DIRECTV. Last year I dropped DIRECTV due to customer service issues and re-bundled my phone, TV and internet with Cox.

I disconnected my service with Cox Communications when I moved, but they continued to bill me for two months afterwards. Because they used my old address I didn't see the bill, so they charged me $30 fee on a $16.53 bill. I have been a customer of Cox since 2011 and have NEVER had a late bill in my life! When I called to discuss this with their customer service department, she was incredibly rude, wouldn't listen to anything I said, and spoke to me like this is something that happened all the time. When I requested to speak to a supervisor she said I would receive a call back in 48 hours, but that I would be turned into collections if I didn't pay the entire bill (including the $30 fee). I will never use Cox Communications again. They have the worst customer service of any company I have ever used!

Dealing with Cox customer service is an absolute horrible experience. No one knows anything and they never get back to you all the while promising they will. They create phony bundle contracts and don't advise when they will expire and then your bill goes up $75. There is no recourse, no explanation and no alternatives to Cox in my area. Just a very difficult company to deal with. Would never recommend them for anything.

Set appointment for 8 to 10 am for two TVs. They called to confirm the appointment but the contractor could only service one TV and I would have to wait for another time for the other TV. The first contractor came and said their appointment had been cancelled by Cox and they could do the service. Fortunately the contractor performed the task anyway. It took 2 minutes. Unfortunately Cox is only a shell company where all services are outsourced and there is nobody in management to address the concerns. I had to be available all day and spent 1.25 hours on the phone with Cox.

While the pre-recorded message (prior to connection to a "live" rep) at 888-203-9924 correctly states that Cox's conversion to all-digital cable is to meet "industry standards", several different representatives falsely claimed that their conversion to all-digital cable was "mandated by the FCC". (The mandate only applies to broadcast TV -- NOT to cable modulation.) Reps also falsely stated that consumers who did not use THEIR cable boxes or THEIR cable cards for "basic" cable service would lose ALL cable content and services at some point after 9-1-2015 unless they added COX's "Mini box" -- even on cable-card-ready plug-and-play devices. They claimed that only equipment leased or provided by Cox could be used and that no 3rd party options would work (which is a violation of the FCC mandates concerning those provisions).

Setup a payment arrangement with Cox for $175 to be paid on August 7th. I received my funds early so I paid them on August 6th. Well apparently that wasn't a good idea. They went in my account after receiving payment and because the funds were not available they charged a $25 return check fee and basically said there's nothing they can do about it. We have decided to move on to another company and I would not recommend this company to a total stranger. Please do not select Cox Communicates as your provider for anything or you will be sorry.

Cox Cable has decided to go all digital. Sounds great, don't it? The catch is that you have to go all digital. You have no choice but to go all digital, or you lose your cable service, which truth to tell ain't all the great anyways, so it's probably not a great loss. However, if you are paying for cable service you ought to at least get quality cable service because it is expensive. I had channels 2 through 63 and was quite happy with just those few channels.

Our internet goes out at least 10 times a day if not more. It's so bad my daughter is homed school that we are having to change our service. We call them and they have no explanation as to why it continues to go out. We've had to buy a new box, pay for a tech to come out and drill holes in the side of my home and still no internet. My advice is if you're moving to Chesapeake do not get Cox. They have no service available. It goes out more than it stays up. It's not worth the bill.

I called in to have my home telephone number changed. Was getting too many crank and spam phone calls. I was unfortunate enough to get a representative without a brain. It was almost like someone happened to passing by and answered the phone when I called. His name was "Deandre". I think that is how it would be spelled. Do people still say "foe" when they mean "four"? Well, that's how he said it! Anyway, he went as far as to tell me what my new number would be and told me everything was handled and the number would be changed. It didn't happen!! I had to call back the next day with the same request. They had no record that I had called the previous day. Today it got handled appropriately but what a hassle it was. Ended up having to talk to 5 different people. I'm beginning to think most of the people they hire actually don't have a brain!

When a speeding truck disconnected three utility lines from the roadside utility pole & cracked the base on our utility pole (100 feet from the road), I contacted Cox Cable (the electric company & AT&T) for repair. When no one from Cox Cable showed up by mid-afternoon the next day, I went to the website & "chatted" w/ a clueless person who told me that NO repair order had been issued the previous day. Finally, I convinced her to schedule a repair the next day. This is the second person to which I carefully described what happened. Cox Cable sent a repair person who "doesn't do this kind of work" (eventually). I WILL thank this repair person for contacting Cox Cable for us.

Is someone out there complaining to Cox that they need a more superior quality picture on their televisions? What is the purpose of Cox finding the necessity to move to all digital and force us to pay for a mini box or lose all channels on Sept 22nd? It should be a choice for all and not something stuffed down our throats. I've had Cox internet and TV for about 15 years and they still want me to bundle in their phone service, although I've had cell service for years now. With the internet and TV, I was hitting close to $150 a month. Dropped internet to the lowest/cheapest plan they had, because even with my own modem, I was paying $125 a month for the same usage I'd have at $35 at slower download speed. I don't need high-speed digital to download a program.

I very disappointed by the service provided from Cox because they keep on changing my payment every month. I talked to the guy and he said something. Lady who adjusted my payment - she talk another thing. How can I trust this kind of automatic payment from my account? They are very crazy on dealing with customer. And I have been with Cox more than 5 years already. So always I have pay a lot.

Cox offered me a bundle service and I thought at the time it was a good idea. The cost was relatively reasonable and we added international calling for $5 additional dollars for 300 minutes. After a couple of months I noticed I had caller ID and a second line on my service that I had not requested. I called customer service and was told that I was put on a different plan and that this plan was cheaper. After listening to the cost and service I agreed it was cheaper.

On Friday August 7th Cox construction went onto my property and began construction on replacing their pole to pole cable. It was late in the day when I addressed them by asking how long will this cable be hanging four feet off the ground over the road that goes to the lower part of my property. The installer ask if it was ok to pull it back up on Monday. I said so long as it does not go passed Monday.

I've only had Cox internet for a little over a month now. I can't even count how many times it has went out daily. Right now I'm typing this complaint as fast as I can because I for sure know the internet will go out. This is absolutely ridiculous. I'm paying $70+ for this service? **

Internet no connectivity, called the helpline and tried all "Automated" troubleshooting methods for about an hour. Then an agent came online, tried some more "troubleshooting" methods, which was basically restarting my modem/router and computer again, but in vain. Then I was told that they have to schedule a technician to check out the problem and that I have no choice other than to wait two days until someone arrives to hopefully rectify the problem. I expressed my frustration for having to wait two days to fix their problem and the agent's continuous response was that she had nothing to do other than to inform me the earliest available technician schedule. RIDICULOUS! Simple question, will COX credit two days' worth of money for the downtime?

I have had Cox HD tv for 5 days, and have had to call 4 days with issues. Day 1 I connected the mini boxes to my tv's. In the process, a tv screen accidentally broke. Day 2, I did not have any HD TV service. I called customer service and was told there is a service outage. Day 3, all my mini boxes were not working. I had to call customer service and have my boxes reset. At that time I told them about how my one TV screen broke while installing the mini box and asked if I could get some type of service discount to help offset the purchase of a new TV to replace the TV that had broken. "Not our problem" I was told. I got no sympathy.

I have inherited Cox when I bought the business. They have very poor technical support, terrible customer service and all around really bad company to do business with. They recently ran a campaign to upgrade your cable box to digital - nothing will change and you will get additional channels etc. We fell for it and regret it big time! They came in changed the boxes, disconnected our DVD player, took it down and forgot to put it back in the built in space and left our channels got all messed up and I had to spend hours on the phone to explain this and finally when someone came back to fix the DVD player back in place, they also notified us that we can't watch the channels we had anymore and it will now cost $90/month to have those channels instead of $25 that we used to pay!!

We've been a valued Cox customer for 15+ years. 3 years ago we fell on hard times & decided to turn in all of our DVR's, cable boxes etc. Any rented equipment, as the rental fees alone for 3 TV's ($54.00) plus their cable service was $120.00! We've been box & rental equipment free for 3 years. Our bill has been $89.00 since. As of this morning I have no TV because Cox says they went all digital & we MUST rent this box in order to have basic TV. The box costs $2.50 per box in rental fees (I have 3 tv's) PLUS the "service" charge of $1.50 per month. That's an additional $144.00 a year just for basic TV! I've called 3 times, gotten 3 different people & they've all told me to ** off!

Every morning, channels are "temporarily unavailable." Also, On demand is also always unavailable. Am I mistaken, or does Cox not advertise that if I have On demand, I can access my shows whenever I like? Since this is not the case, is that not false advertising? WELL, I plan on contacting a lawyer to find out. I have complained so many times over the years to Cox about their services and prices. I think there is only one thing they will understand, speaking in their language, money. Right now, collecting evidence. Every time a channel ON Demand is unavailable, taking pictures and documenting it. I'm done paying over 220 monthly for sucky service.

Yesterday evening my phone, fax and ability to print (because it's connected to the telephone) suddenly stopped. I called Cox Cable from my cell phone and spent almost 90 minutes with the customer service representative telling me that nothing wrong (despite the fact the phone and fax didn't work). I finally requested to speak with a supervisor who went through "advanced" tests and determined there was an issue that would require a technician to come to my house but none were available until Saturday. I explained that I am a consultant and this is my home office and I'm unable to conduct any work given the issues and this will cost me dearly as I have proposals needing to be printed and faxed.

The entire city has no internet and TV service for over three hours on the sunny day with no storms. No estimated fix time on my only day off this month. No one has a clue when it will be fixed. They just keep extending the fix time But they will be sure to refund my eight dollars for the day. Never mind. I pay 230.00 a month for their services. The most annoying part is I watched their happy ads on TV all for about a half hour this morning before service went blank.

I love to tell whoever is concern that "I hate cox!" I wanna warn everyone about this shady charges. If I can save 1 person from them that will make me very happy. They will charge you for the most nonsense they can make up like (installation fee, activation fee, partial service fee, roaming fee etc.) Which all falls in 1 category. Hey if they can get away with it, why the heck not. To make my story short. They are charging me with all these things I mentioned when they actually told me that I can cancel my account anytime and that I don't have contract with them. But unfortunately... once again... charges pouring and instead of saving money for deals they said I'm going to have was all lies and **. Reason why I cancelled my cable from them in the first place because of these issue. But since I cannot have directv which I love the most by the way because the signal is bad in the area where we recently moved.

I'm paying for the best service Cox provides, but I'm still having connection issues. I'm constantly being disconnected from the internet. When I chatted with their online customer service agent, all she could offer to do was reset my modem, which didn't help the problem. She couldn't offer me any guidance or assistance other than to schedule someone to come by tomorrow. She also couldn't be for sure if I would be charged for the service technician to come out. I specifically pay for the best and most expensive service they provide because I need to have internet service. That said, I have connection issues far too often for the package I pay for. Sometimes, I question whether my account is being throttled or not. If there were any other ISP's here, I would switch.

Last month my bill was for a total of $81.77. Midway through the month I added their advertised Variety Pack for an increase of $10 per month. My current bill is for 136.98 plus a $53.19 partial monthly charge. Chatted with the online "service" rep Seldon ** and was told yes my bill has increased repeatedly while I repeated asked "why so much". Never got an answer to my question other than to call the toll-free number. I will never be happier than when I set up service with CenturyLink and cancel the Cox service.

With how much I am charged per month by Cox, the issues that I experience are ridiculous. Whether it's channels routinely being temporarily off air, not loading at all, to none of the on demand options functioning properly i.e. midway through the program it just stops and having to restart the entire show, to the wi-fi shutting down randomly, to the landline being full of static and only working on one jack in the house. And the remedy for all of this when I called in? Unplug the cable box for 30 seconds and then plug it back in. Be warned, Cox is overpriced and allowed to get away with it due to them being the only show in town. I advise exploring the satellite companies as well as internet options and only using Cox as a last resort.

I started receiving Cox services about three months ago. When they came to set up my cable, the technician showed up at my house at 9:30 pm. He didn't finish until around 10:45 or so. I was furious. Finally everything was hooked up, but not long after installation, my cable started cutting out and cutting off with a black screen. I called, they fixed it. Again, everything working right. Last week, I received a call saying I was eligible for internet services for a low price. The installation day wouldn't be until a week from the date of the phone call and they should be here between 5 pm & 7 pm. I agreed and said okay. Here it is Thursday, at 10:32 pm and they still haven't showed up. I called at 8 pm to find out where the technician was, they said he had gotten behind, he'll be to my house shortly, well as you guessed they didn't show.

I do not usually go out of my way to complain, but this is something I wish I would have seen before I subscribed years ago. Customer service is the worst. Problems go unfixed because we are working and cannot conform to the 5 hour window that they may or may not show up in (and they have stood us up twice). The cost is up there too. Cox Cable is absolutely the worst organization I have had the displeasure of dealing with comparable only to the U. S. Government. I plan on changing vendors ASAP!