Cox Cable Reviews

My Internet was compromised because it was not set up correctly by Cox technical support. They offer a high level of care and service, I paid for it. The work/clean up (which they did wrong initially) was never done. Cox Cable REFUSED to refund my money. I canceled services immediately. You cannot reach a technical support person without waiting hours on the phone. The solution told to me is "we are open 24 hours a day". I want to call at 2:00 a.m. so I can talk with a tech employee, doesn't everyone. Terrible customer service.

We have the Cox phone/internet system in our business. We removed a working system that may have been dated, however it worked everyday. The new system from Cox has been down for 2 hours and counting today. We usually lose about 2 hours every other week. We call Tech and they tell us everything is fine, we show about giving us a call we reply. They tell us they will get right back. They phone does not work, how are they going to call? We burn up a couple of cell phones and stay on hold for around 30 minutes, and we reach level II tech. They will show up and repair whatever is causing the problem and leave without trying to find out why it fails. We lease this system and it cost us 1800.00 a month for phone and internet. You would think you could get a system to work for that much money.

My HOA ended contract with Cox communications. Cox communications sent out notices and had flyers to neighborhood offering all inclusive Package, Phone, Internet (150 MB per second), Contour TV Including 3 Movie channels Price Guarantee for 3 years, 2 year contract $129.99. I contacted Cox and spoke to Rep (All conversations are recorded). Offered same deal at $94.00 all taxes and fees included for 3 TVs all on 1 bill. Rep came to my house and contract with Cox was signed. This was for an independent account and not on the HOA account which was cancelled. Cancelled DIRECTV and had Cox installed on 10/25.

I spent about 30 minutes with level 1 support at Cox internet trying to remove a pop-up that continued to occur telling me my Outlook client for my cox email could not log on to the cox server. The level 1 person finally gave up and said I would moved to level 2 or 3 support. I sat for another 30 minutes on hold. Finally hung up and called back in the next day and immediately asked to be put through to level 2. I got connected within 3 minutes. After hearing my issue, the tech told me that after his 25 years of doing tech work he knew exactly what my problem was....a virus (its early stages).

For a 20 minute international call, I was charged $112.80. I was told because I was not enrolled in the monthly service for international call, the standard rate is $5.00 per min. Hello!!! Even with the most expensive regular rate would not amount that much!!! This is a scam... and to think that Cox communications is embroiled and allowed it. Who are we to TRUST now? This is unacceptable and abusive and illegal. You just have shown that you don't serve your clients but yourself... What a scam you are!!!

I was very excited to my new contour boxes, I love the HD upgrade. My complaint re: the box: I am 75 years old and retired. I cannot read the box, can't read the blue, DIM light. What happened to the time and the # for the channels? The letters for the program titles are so small, I have to stand in front of the box to read it. It needs to be bigger. Please help!!!!!

Many of the complaints against Cox are similar to mine. I pay my bill in full and on time, but do not get full service in the sense that part of the time the TV is tiled or pixilated, and the sound garbled. Does anyone know a lawyer? This sounds to me like a situation of fraud, where you pay in good faith for a service, but get less than you pay for. Cox should answer to this in court and financially compensate all of us.

Recently moved into a new home from an apartment. Since moving into my new place Cox has lied to me, provided a sub par product, and wasted my personal time. When I went to transfer service the sales rep said they could upgrade my services with all these bells and whistles including phone service for the same price I was paying for my more basic service. Sounded good to me till I got the bill and it was $60 more than what I had been paying. I called cancelled the phone services and some other stuff, which meant I got to waste my Friday afternoon to drive across town and wait in line to return their phone modem so I wouldn't be billed a ridiculous amount for it.

Monday tech came out to connect 3 tv and change booster out. He did not have a booster with him. He said they would be back probably Tues with booster. No word from Cox Tues. Wed. I called them they knew nothing about it not being done. They will have tech come out Thurs between 8-10 am. Still nothing. I called them Thurs afternoon. They would get with dispatch and call me back. They showed up about 3. Left the back door wide open and my little girl's dog got loose. The tech left and didn't help to get the dog. There was never a booster to change. And they have been charging me $59.00 a month for years for the booster that never existed. I have been with Cox for years and years. Their customer service has gone to **. They charged me to come install the extra lines and did a ** type job. The cable is sticking out the ceiling instead of being mounted on the wall. I'm not happy. I tried calling them and was on hold forever!

I received my bill 3 weeks before the due date. I went online but my bill was 0? I talked online, but they disconnected me the first time. The second time they refused to help me and gave me a phone number to call. I called and they say that I called the wrong number? Finally they say that they have to charge me an extra $10 to pay over the phone. Does Cox hate us that much?

Early Sunday afternoon, December 7th 2014, two men from Cox Communication came to our door. They were asking if we knew where the outdoor cable terminal or box was located. My husband told them he thought it was in our neighbor's backyard. Our neighbor to the west of us. It seemed within 30 minutes we noticed our cable was off. Also, the phone and the Internet. I am disabled, so I am on my computer quite a lot and also I enjoy movies on Netflix. So this was an unhappy experience for me.

A few years ago (2012) I reluctantly had to contact Cox Communications to set up Internet in my home. I had them before and they jack up their prices constantly. And lie about getting a "better deal than new customers." Or having the best deal they offer which is never true. When I gave them my social security number, they stated I owed them $1600 from May 2008! I told them they were out of their mind. Then the lady asked me if I knew who (another woman's name) was. I said "No." Apparently, another woman used all of her personal information (name, address, phone #), my boyfriend's birth date and my social security number, to obtain their services. And this is what she owes them, for a three month period!!!

I agreed to a price lock for 2 years and it was explained over the phone that the penalty would be $2 per month = $48 for the 2 years. I have canceled with Cox at the 11 months and they charged me $90. The paper agreement has the $48 penalty, but it also has $240 for the 2 years. It was misrepresented on the phone to not fully understand what you are getting into. I had been a Cox customer for 19 years and I called and talked to a supervisor and they would not adjust my bill. Beware!!!

Do NOT use this company for any services!! I have been a customer of theirs on and off for over 25 years. I even have a current up-to-date account with them. All of a sudden I have 2 collection accounts turned in to my credit from Cox that are over 3 years old and NO ONE at Cox can tell me why they all of a sudden have been turned into collections. I have never lived at the address on the accounts and have never received a bill for the accounts. They have now ruined my credit and even if I pay to get the accounts shown as paid, they can give me no assurances that they will show paid. COX is the worst Internet and cable TV provider in the world. I can guarantee that as soon as my 2-year contract is over with them I will NEVER become a COX customer again.

We decided to use Cox when we moved to a new house, and we went with a bundle that did not state any particular contract when we talked to the representative on the phone. The service was always so poor, and after four months, we decided to cancel the service. Before we called to cancel, we checked on our bill to make sure there is no contract. Under the "agreement" on our account page, it stated: According to our record, you have no electrically signed agreements related to your account. On the bill, it stated: "An early termination fee "MAY BE" charged". Now, regardless, we are going to cancel the service, but when I brought this information to the customer service's attention, the representative was angry at me!! It is the most unpleasant experience we have ever had with any cable company, and we have dealt with AT&T, Comcast, Verizon, and DirecTV.

I ordered the Cox TV economy bundle which is mostly just the basic cable channels. With this it says I'm supposed to receive 155 channels. I have the digital HD receiver connected to my TV in the living room, all the other tv's have the line going directly from the wall into the TV tuner, no receiver. Strange thing is the TV's without the receiver get all of the basic channels including ESPN, HGTV, MTV, TBS, just to name a few. But the TV with the receiver does not get any of these channels. When I tune to say MTV on the TV in the living room a banner comes up that says I need to contact Cox to upgrade my service to receive this channel. When did ESPN and MTV become premium channels? But I supposedly have 155 channels and about 40 of them are those stupid music channels that I never listen to! So I call Cox and the representative tells me that soon I will not be getting those channels on my TVs without the receiver either unless I upgrade, to upgrade would add about an extra $40 to my bill and that's without premium channels! What a rip off!!! I should be able to choose what 155 channels I want even though I don't watch nearly half of them, and not have Cox dictate which ones I can.

So I moved into my old family home about a month ago. 1970's built house with a few issues. But the cable service has been the worst experience by far. A bit of background. I've worked for both Cox Communications and Mediacom Cable service, as a call center Tech. Both Tier one and Tier two. Between both places I was employed by a cable company for right at 10 years. So I kinda know how things work. Even being away from them now for two years most things work the same. Except work ethic it seems. I have now had five trouble calls scheduled to my home. And today's fifth was rescheduled due to a vehicle that we were told broke down.

On the 11/15/2014, I contracted with cox cable for promo. $75 for tv internet and phone $25 a piece and also I got the tv essential 50+ channels plus 3 extra boxes and a dvr all for $142 plus tax. On 11/24/2014 it was installed but when I got later that night notice that I was getting only a few channels. So when I call cox to find out why, I was told by the cable representative that person you sold me the package made a mistake. And if I wanted to get the other channels, I have to pay an extra $45. What they give me was the tv starter 10+ channel. Now I'M stuck with this for 1 year or pay the early termination fee!!!!

Sadly in our area, Cox is the only cable/Internet provider; trying to pay bill online is like who's on first, second; security system craps out and no one has any idea why, TV cable remotes are possessed and erratic in function. All this non-service for $284/mo. Currently I am trying to delete my credit card information from being stored on the Cox website as I did not choose to save on the site. There is no function to delete. Now on 3rd call after being cut off on call 2, wait is estimated to be 10 minutes.

I'm tired of paying for internet speed that I'm not seeing. I'm paying for the fastest internet they can provide before going to a commercial account. I upgraded my modem and router to the newest and fastest available and I still get 1/4 the speed advertised. I noticed that my bill went up last month so I called to ask about it. Their excuse is that my loyalty discount had expired. Mind you, this is after she looked at my account and thanked me for being a long term customer of 7 years. I am confused that my discount can expire. That's like saying, "thank you for being a long term customer, but we're going to take that back and milk more money out of you."

We signed up with Cox in February. I got the $19.99 promotional package good for 12 months. When I got my first bill, I was charged $29.99. I called billing and told them of the error. They assured me I was mistaken and that I had signed up for the $29.99 plan as they had no $19.99 plans. Now, if I call Cox and they tell me they have no promotional plan that I thought I had signed up for, I am not going to call them liars and disbelieve them. So I said, "OK. I guess I remembered incorrectly." Then three months later, I was billed $44.99. Now, I knew I hadn't signed up for that plan.

I have been with Cox for well over 20 years. I have many issues with them but the one that has bothered me most is the internet service. I have been on the lowest Internet plan for years and never had a problem until about a year ago when my internet just stopped running. After many many calls they kept telling me I have to upgrade. After numerous upgrades there has been no difference! I am now paying $60+ per month for Internet (the highest plan) and my internet is still running like it’s 1990! It takes me over 2 minutes to open a email! We keep calling and they say it's our equipment so we bought all new equipment, no change! Then our boxes stopped working and they said it's because they are old and we need to upgrade to the contour. So we upgraded to the contour. Everyday we have to reboot our boxes! Everyday we have wait ten minutes for a show to play because it shuts down.

Have Cox going on 4 years now and still watching the same movies. 246.00 a month for all 3 services - overpriced and lousy service. The sad thing is all the services out there suck. All a bunch of crooks and scammers - overpriced junk.

My wife called Cox because ever since they installed contour a couple of months ago, the TV in the bedroom goes off at night. After being on the phone for an hour, the TV in the family room, the one we use the most, would not reboot. After almost 4 hours Cox gave up and are sending a tech. However can't get one for almost 2 days. Seems to me since Cox caused this, they should fix it as soon as possible. After tomorrow it could be over 8 hours of our time. For that they are willing to give us the enormous sum of $10. We have been cox customers for about 20 years. It's about time for some competition in the cable industry.

My bill was turned off because of payment because I had free HBO that I was charged for so my account was cancelled. So I thought so now I have waiting for reinstalling in which I have talk to 4 to customer service representatives in which as told me different information. Each one they were not able to find account then scheduled installation I said got the run around and here it still 3 days later no cable. Now tell me, do I really need cable that BAD!!!?

It's almost funny to read these reviews. I've been with Cox for almost 30 years and my daughter works there. I receive no compensation or special bargains- I pay full price for my services just like everyone else. In 30 years, the only problem I had with Cox was some wiring they installed in my attic when I first signed up that was now faulty. They told me they couldn't do work up there anymore because of safety concerns, and I was fairly irritated. I called tech support. I calmly explained what happened and she called dispatch who spoke with a tech. That tech agreed to do work in my attic to get my services working again. He was a very polite young man who even swept up after himself before he left. To boot, I also received a 1 month credit to my account because my services had been out or spotty. All because I was kind and polite.

I have been a customer for over 10 years. During this time I have had countless equipment issues that have necessitated me returning the box at least 10 times. At one point, I returned the box 4 times in a 6 week period. Most importantly, though, I have had to call customer service every 6 months or so to, again, discuss my service rate. Typically, I would reduce service or get a "customer loyalty" discount to align my service price. 6 months later it's right back to where it was. Most recently, in June 2013, I'd had enough. I took the equipment to a Cox store and told them I was canceling. They offered me a two year price lock at $99. Against my better judgement, I accepted.

Below is the email I received from Cox communications: "Catch all the LIVE action with the Sports & Info Pak FREE for 6 months. You'll get access to over 20 action-packed channels like the NBA Network, NFL Network, NHL Network, ESPN Classic and more just for being a loyal Cox TV customer."

I have had 6 miserable years with Cox Communications. As I type I have been on hold for over 20 minutes trying to cancel this horrible service. They claim to have a customer loyalty department. Ha! They promise you the best deals at the beginning to lure you in but the longer you with them the more you will pay. Also never get into a contract with Cox. I would rather sell my soul to the devil. Still on hold btw. Fml

I've been with Cox for about 18 years, and in my current location for almost 10 of those years. I've generally paid my typical $10+ bill without being late until recently. I'm on limited income, having to rejoin the workforce after 7 years (due to an addict being in the house) and they won't offer any flexibility other than to allow me to make some partial payments, with the balance in full due soon. While I've been a loyal Cox subscriber, paying them roughly $35,000 over 18 years, they're just not willing to help beyond shutting me off. They claim to value their longtime customers. That's showing real value. You get behind, don't pay due to temporary circumstances, you get cut off. Over the past 10 years, they've probably had no less than 60-75 technicians out, only to have continuous intermittent problems. They had 6 out on one occasion.

On October 27, 2014 we were scheduled for connection. Phone, cable, and internet. We received the phone call ahead of time. The installation went well in one room. The other two rooms that were included in our installation package were not taken care of. The technician failed to give the correct password for the internet, so I was forced to figure it out on my own. The technician informed me that he was behind on other installations, and I would have to wait until later that day in order for him to install the rest of what I ordered. Well, the technician never came back to my residence to finish the job. Upon calling Cox Customer Service I learned that the technician put in a complete order for my residence. Lies, all lies. Now, I have to wait two more days in order to get my order complete. This is a major upset for me. When it comes to the middle class and the elite, they are treated so much better than lower class citizens of Baton Rouge, Louisiana. Someone's social status has nothing to do with who they truly are. Customer Care was superb in handling my request and complaint, but never addressed the issue at hand. Not pleased at all.

Over the phone I was promised an internet rate of $34.89 per month for 2 years if I agreed to a 2 year contract. After the first year my rate was raised to $55 per month. When I called to complain, they said the first year rate was a special promo rate and it had now expired and that I was guaranteed the "special" rate of $55. I requested that they review their call as proof and of course they said that recorded calls were only kept for 30 days. I let them know I did not want their service any longer if it was not possible to receive the rate I agreed to. They said they could give me a 30% discount off of my new rate of $55. I said I wanted the agreed upon rate or I no longer wanted their service.

I've been a Cox customer ever since they bought out Media General. Their cable service has continually declined over the past couple of years. My main complaint is what I call picture freeze, where the picture and sounds locks up or distorts for a couple of seconds up to several minutes. Additionally, channels will suddenly not be available for several minutes. This condition is random and seems to affect most of the channels. These problems are annoying and should not be an issue with company that has been in business as long as Cox. When Cox is contacted their stock answer is to reset the cable box, which has never corrected these issues.

On 10/8/14 a Cox Cable service tech came to my house to address a TV issue. He drove up my driveway and plowed right into my hedge at the end of my driveway. His van was in the hedge up to his windshield. I filed a complaint while he was here and to this date, 10/24/14, Cox risk department is stalling with the claim. I have had the police write a claim report and I have pictures that I sent to Cox showing the hole in the hedge as well as shrubbery attached to the Cox vehicle. Cox has been stalling repairing the damage since that day and today they stated that they will only speak to my insurance agent. After being with Cox Cable for 34 years, I would think that I would get much better attention.

Last month I found out I was charged for two months of cable internet service I didn’t have because their tech took that long to come out to my residence. Even though I had no service my bill went from 267 to 879 WITH NO SERVICE. That ended my relationship with them. So now we're moving which is the reason I stopped paying in the first place and my wife wants the same package I had, so to my displeasure she signs up with them. For two week we've been getting the runaround, work orders not being put in, techs not showing up and customer service techs not having a clue what’s going on.

They are such a rip off, we didn't even have cox a month and they charged us the full amount...They sent us a bill 2 weeks after the guy came and hooked our cable up. We were suppose to have free HBO and Starz for 3 months and they're already billing us for that..... I called to voice my concern and the lady kept telling me my name and information wasn't on file. They are very unorganized and unprofessional. When the young man came to our house, he told us we would have unlimited calls, long distance etc. No they are charging us for telemarketers calling us!! It's just ridiculous how money hungry this company is. We were having trouble with the internet, we weren't receiving our phone calls. JUST A HORRIBLE COMPANY.. WE WILL NOT BE STAYING WITH COX.

As a Cox customer with 3 accounts, we are complaining about the poor customer service. Thursday, I ordered internet service at our 3rd location, and as of today, Saturday, we have been unsuccessful getting a connection. My husband (computer engineer!) and myself (computer savvy), phoned Cox today (Saturday) for a self installation only to be on the phone with at least 7 Cox customer service agents for a total of 4 hours including wait times, hold times, and talking with agents. First it was a billing issue that was resolved. My account information was being confused with our last tenant at the address. Our renter moved out and we as the owners of the home decided to set up internet service.

I have been trying for over 2 weeks to install a box on my TV so that I can get this new "Cox Advanced" with several hundred channels. Not only will the box not download the channel, but I can't get anyone in the customer service department to answer the phone. Tonight I was told "we are experiencing a high volume of calls" and it hung up on me. I am not sure what to do. Tonight was the second time I have attempted to install this box. The first time the customer service agent told me he had no idea why it doesn't work and put me on hold. After 20 minutes I hung up.

We have been Cox customers for over 20 yrs. We wanted to add the DVR and Cox Contour. I scheduled for the tech to come out between 5-7 pm. First appt on Tuesday the tech shows up but has no idea why he's here. Not explained on his work order. So I have to tell him. After he does a diagnostic test he says our signal needs to be amped up. He proceeds to go around the corner to where the post in in the ground in our neighbors yard. He returns and says no one was home so he calls into the service center. They supposedly contact the neighbors who say they will leave the gate open the next day. The tech says he will return the next day on Wednesday at same time - he called in the service order already. So my husband tells him he will take off work early this time and meet him.

I had a Cox Internet (Business) account for over 10 years. Only once did I ever request a service visit because of slow internet. I was given a new upgraded modem and told I would be receiving an improved service without any additional cost. Some time later I had to close my home office for a new out of state job. When I called Cox to cancel the service I was told I would need to pay an 'early termination' fee of over a $1,000.00. I was never informed of an extension to my account or that I would be subject to an early termination fee. To the contrary I was told there were no fees or obligations...which I believed because I thought the extra measure was all to correct my 'slow internet' experience.

I just signed up as a new customer with Cox Cable...I was hesitant to do so after reading all the reviews.... But they are the one cable company in my area, really had no choice...Before signing up and talking with the customer service person they told me the bundle package will be $75 per month and there will be a $8.50 per TV cable box to hook-up...BUT in reality its 1st box is free and the 2nd one is the one you get charged and I thought it was a 1 time charge but turns out I have to pay for the 2nd box every month!...I am probably going to return the 2nd box.

When I realized that I would be a week late paying my Cox bill, I called to make arrangements. The rep impressed upon me the importance of follow thru and I assured him that I would pay online as soon as I got paid. Shortly after midnight, when my direct deposit went in, I paid online. Cox saved my checking account information and took more money out of my checking account, resulting in a credit on my account. That was three weeks ago. I have been trying to get my money back since then, with no luck. Now, between the overpayment they took (stole, imho), the return check charges incurred because I didn't know they took out $117.90, the merchant charges for returned checks, I don't have the money to pay my rent.

We have been with Cox for 5 years and stuck by them despite numerous issues arising over the time (For example to this day we are unable to call certain numbers in Europe. We contacted them about it repeatedly, but they never resolved the issue). This week the DVR they supplied with our contract has broken down (due to a technical failure, in my opinion distributing faulty equipment should be seen as their mistake and therefore responsibility) and wiped clean the whole hard-drive full of my recorded shows. There were literally hundreds of episodes recorded there that I collected and was saving to watch over the fall and winter. All of them are now gone and I can never get them back! For me this is a devastating loss, because I really love those shows and was tremendously looking forward to seeing them.

What happened, I had order a TV Cable from COX. They never provided the Channels that they had promised on the Packaged. I had to changed after 1 month of used to DirecTV. Now I am Experiencing, a problem with Cox, my home phone and Internet. They have billed me double for each single service. When I called they even add more problems to my account, never had fix the problem or solve the issue. My grandmother applied for their lifeline senior discount, where they had refused, and discriminated, got rejected her application, after all the paperwork she had submitted.

This is THE WORST cable company we have ever used. From day 1 nothing but problems. When we ordered service the technician went to the wrong house. After realizing this he came to our house one hour later. No apologies, just laughed it off. When our first bill came we were shocked to see it was over $600 in addition to a $60 installation fee. After calling and speaking with a rude representative who had no clue what she was doing I had to speak with a supervisor. After 20 minutes of research he said "well I see you have set up service at two addresses, that is why your bill is high." After arguing for another 10 minutes he finally admitted they were wrong and credited the installation fee and the other location which came to just over $500. Our regular monthly bill is always $50-$60 more than it should be so we have to call about that. We had to call 3 times in the first month because our cable went out. Each time a supervisor had to fix the problem because the customer service representatives "couldn't fix it".

So I have had cox for over 10 years. I loved their service and they never done me wrong, Very professional and were good with their package all the time, not a problem at all with them until a couple of years ago. So My husband and I bought a house. We needed to transfer our service over. Ok fine we wanted to get a package deal where we have 200 channels: unlimited local, unlimited long distance and high speed internet. So I talk to a sales rep on the phone, he said "yes we have that package, I will go ahead and set that up for you". So the people come and set everything up and check to be sure everything was working. That night I turned on the TV to watch some cable and come to find I had less than 200 channels and I was like "wait a minute this isn't right.." so I called back and I explained I was supposed to have 200 channels with my package, they said I did have 200 channels.

On October 9 southwest gas came out to replace gas lines. They accidentally cut my my cox cable line and called it in. When I found out what happened, I called cox. I had no TV, no telephone, no internet. I was told since I was the only one with this problem they they would not sent a truck out till tomorrow. I have spent all day yesterday and so far today without any communication. They obviously do not value the customers who have been with them for many years!

All cable companies deserve a bad review but Cox takes the prize for worst in the US. The monopoly they have in San Diego allows them to treat customers like garbage. Example 1 - equipment returned but their records do not show it, so they bill for it with no attempt to resolve it correctly. Example 2 - called tech support cuz most HD channels were down. They wasted 1 hour getting me to reset box etc. Then they tell me my area has problems and it will be resolved in 1 hour. 2 days later it is still down and tech support still wants to reset box cuz they have no clue about area outages. They are the most clueless company I have ever dealt with.

Cox Cable Lack of Respect! Been a Cox customer over 15 years! They just "screwed" me! To the point!

I have been in and out of hospital and needed some time to pay bill. I understand I was suppose to have $143.96 paid by the 1st. I paid $144 on the 2nd. I called the receipt in and explained why I was late. I had a really hard time getting the $144 due to the hospital like I explained and was treated with no respect, and passed from one person to another - different excuse from each person on why I needed to pay $120 before I would get my service reinstated. I explained that I was told I had more time for the $120. I was told there was nothing they could do about the services being off until I pay $120!

Honestly, even a single star is being gracious. I am in the process of moving and have had Cox for approximately two years. I've just purchased a new home and I think we can all agree this is a stressful process. My intention was to transfer my service to my new home. I called Cox to see if there were any available promotions if I were to transfer my services. I am sure when asking this of the customer service (again a professional hired to work with the public) agent that there was no enough time to hit one key on the computer before she responded rudely "NO."

We have been Cox customers for over 15 years. About 4 years ago we dropped the cable and telephone service and switched to the High Speed Internet service only. We returned all cable boxes, modems, etc. to a Cox store in order not to be charged monthly rental fees and purchased our own cable modem and router equipment. This allowed us to be billed for service only. Just recently we moved to a new house and transferred the Internet service there. To our unpleasant surprise on our first billing statement at the new address we were not only charged 60 bucks for a "free" transfer of our account, but also for all sorts of equipment we supposedly didn't return. The total for equipment was in excess of 400 dollars. We called and the representative said that it "appeared that we didn't return any of the equipment when we moved".

Issue #1. Tried calling cox three times and each time I got disconnected as those they didn't want to bother by me... Issue #2 purpose of the first call was to complain about noise/static interference that I was getting on my TV. On hold.

We received our first bill and as I went over it, it appeared we were charged twice for receivers. The Customer service gal couldn't understand that I didn't understand... Finally, she said, "Well, if you would let me talk I am trying to explain."

We're military, when we opened the account we ask about what would happen if we have to move before the contract is over. They said no problem, just bring the military orders. So we have to move before the year I returned the equipment. They don't make any questions and then they send me a final bill with a $120 early termination fee. So I call them and explain everything and they said you have to come back to FL and show me your orders. I can't believe they don't have an email address or a fax number so I can send it from NC and then they said we don't have an option to remove that charge or reimburse you the money. Oh everybody apologize but nobody do anything so they keep my money. They are just a bunch of liars.

My bank account was debited twice by Cox for $250.00. Cox did not want credit my bank account back for their mistake. This cause me to have overdraft fees for other payments coming thru my account. I had to put a Stop Payment on Cox which cost me an additional $15.00 of my personal money which I'm quite sure Cox won't reimburse me for. The 1st person I spoke with at Cox didn't want to help so I asked for a supervisor. She put me on hold for over 10 minutes (which I think is her way if punishing me for being a Cox customer in the 1st place) until finally I hung up. I called back an hour later and ask straight for management which I did get. This gentleman was a lot better and willing to help somewhat. He told me to fax him my printout from my bank showing where Cox did debit my account twice (which I did) . Now I'm waiting for my money. I really hate Cox and I will be taking my business elsewhere.

I have been a Cox customer for many years. They offer good pricing initially, then raise it after awhile without notice. A few months ago they raised my triple play by $50, so I called Customer Service. The response was to knock down $20, so I cut back on my services. Recently I have been trying to get local baseball games which do not come with my basic TV. Customer Service talks a good game about providing it at a price I can afford, but when I try to sign up, I find the price is almost double what the customer service representative on the chat told me. So Cox is doing what monopolies do, and that is charging whatever they feel like. I'm not sure anything can be done about this since they have exclusive rights for 15 years within my county. It bothers me that new customers get services at reasonable prices and customers who have been with the company must pay considerably higher rates. We do not have competition in my building, so people pay the prices if they can afford it.

I am a small business and when I decided to switch because Cox offered a little more than the provider I had. Upon my switch I made sure that I wrote everything down even who I spoke with. After my 2 year contract, I kept them for another 1 1/2 years until I switched in June 2014. When the switch was completed, I was told by Verizon to call cox and tell them that I switched to Verizon after 2 days just to make sure that the lines have crossed the right way and that my number remains the same. When I received what I thought was my final bill, actually was NOT! I even went into the Cox office to pay my final bill and to get a receipt. You would think that the associate would've said anything to me at that time, but he did NOT! 2 wks later I received a bill just for the Internet. When you call cox to cancel your bundle pckg, why should it be this difficult? I'm not even going to give them 1/2 of a star because they truly don't care! I will never pick them for anything ever!

I've been a Cox customer for 9 years. In the last 3-4 years the rates have increased approximately 30-40% and the service has crashed. Monthly rates have risen to over $200 a month, including a bundle for phone, cable/DVR, and internet. Internet works well, but all shows that are recorded on DVR are frozen in intervals, and skip... very difficult to even understand what is going on from moment to moment. Interestingly, commercials do not appear to be affected, only shows and movies. We've called for service to come and fix, but even with their visit, this hasn't been resolved... Meanwhile, the rates have continued to increased... not worth anything close to the monthly charge. Have cancelled all service except for phone, and will likely cancel that service as well... Unlikely to trust their service in this land line area if cable is spotty anyway. Beware... Long-term customer very disappointed here.

I had a contract for the apartment in Omaha, NE with Cox. I was moved to an area Cox does not serve. I explained this to them and showed them the new address to no avail. Cox stated I broke the contract, which I was not planning on being transferred. The final bill ended up being $120.00. I am very upset with this situation. I could understand charging me if I was moving within the service area. If I had moved within the service area I would have kept the service.

I cancelled service with Cox on July 18th of this year as I was relocating to Minnesota. While on the phone, I asked the associate about the equipment and if it should be returned. He said that it was not required and we laughed about what I would do with an old modem. Upon arrival in Minnesota, I checked the mail and found a letter from COX dated August 24th. The letter stated that my account was past due and that I owed $138.27, but it did not state why or what for. The letter also stated that my account had been turned over to a collections agency. Looking online, I realized that they had charged me $129.00 for the modem on 7/30. I never received a bill or notification regarding this charge and as I had stated earlier, they told me not to return it. The fact that they charged me for the unit is one thing, but the fact that they turned it over to collections prior to even contacting me about the charge is ridiculous.

My Wife and I had Cox for many years until recently. Called Cox to add more programming and was turned down because our account was started in my wife's name and she writes the checks. She works days and I work nights so she could not call. They would not listen and were very insulting. You should see the letter I received from them. Well to make a long story short we are now receiving free TV (antenna hook up) and have convinced six families so far to drop cable. Our goal is to convince at least four more families not counting our kids and their friends. You would be surprised how many people are so tired of the overbilling and having to keep pleading your case just to get a decent price. Was with cable from the beginning, but never ever again.

I paid my Cox Cable bill online at their web site as I usually do every month. I scheduled the payment of $136.03 to be automatically withdrawn from my checking account on 8/25/14. I checked my account on 8/28/14 and discovered the single payment had doubled to two withdrawals by Cox from my checking account for a total of $272.06 on 8/27/14. I contacted my bank, Silver State Schools Credit Union the following day, 8/28/14 and they told me that they were not at fault and I would have to contact Cox.

Cox offered phone/internet for $97 but before this the phone # given was a delinquent bill from the 1st person who had the # & we got his calls for bills he owed money on, constant harassment, we called & complained & was told to change # will cost us. Mind you, they gave us the # !!! Now, we are trying to save money by going to Verizon for wireless home phone for $20 a mo. The only problem was when walking away from the base, the signal would fade & it did not have fax capability, so we went back to cox, hoping all would be well. Well, we get the bill & the total was $404.29, including the early term. fee, which was $169.99, so mind you, we were told the fee will be waived if we bundle, so we tried to bundle for $219.87 but the $169.99 was not waived, so said thanks but no thanks (the rep. Philip was great & understanding & gave 20% off for a yr for phone/internet), I thank him. As for the cox cancer communication company, I'm looking to battle them tooth & nail as they are arrogant & ignorant to not realize they will lose what they can gain by squashing the fee & gaining a happy customer. Will be hoping they will do the right thing, if not, will be looking for another phone/internet co.

We started an effort to get our cable TV to work starting over 4 months ago. We have had visits from at least 4 techs and replacement of at least 2 or 3 cable boxes. We have made many, many, many phone calls & box re-boots. We have had some recent credits to our account, but very small compared to the time, effort, & frustration of dealing with Cox Communications. And we asked for a discount, but after being a customer for over 19 years, we could not get even a discount to the point that a new subscriber would get a discount (which is advertised). And even up to the last tech who came to "fix it again" with a Supervisor - they gave us yet another POSSIBLE reason the service was not working & could not give us a clear direction to resolve it. So we "cut the cable" to our home phone number & cable TV and our bill will go down over $120 per month (we did keep high speed internet service). I have never had such incompetent, non-committed, apathetic service by a firm over such a long period of time with so many people attempting to correct a problem. I would never recommend Cox Cable TV or Cox Home Telephone service to anyone, anywhere.

On July 3, 2014 I noticed an increase in my already large Cox bill. At that time we had the 4 gray boxes with upgraded programming (HBO, SHO, STARZ, ETC), their digital phone and the Premiere internet. At the present address we have been Cox consumers for 21 years. The CS rep. answered the call very quickly and I missed his name on the initial intro. After mentioning that my bill was $30 plus more than the previous months I asked hypothetically and these are pretty much close to my exact words, "Should I desire to return one of the 4 boxes not in use and disconnect the digital telephone service, what might my bill look like?" Mind you, we had a technician out the previous week to check the phone system and internet due to frequent dropped calls and very frequent (several times in a day) dropping of the internet signal.

I switched to COX in July 2014. My professional installation was scheduled for 07/05/2014, this was the second date. The first date given was reschedule by COX due to scheduling conflicts. Now, the technician arrived and installed the service, however, he determined that the original line from the main service to my home was too old as it had been inactive for over 5 years, he ran a cable which had to be buried. He then told me he had reported the cable and that I would be contacted by COX to set up a time for another contract company to come out and bury the line, this again was July 5th, 2014. I was never contacted so I called and spoke with the staff at COX, at which time I was told that the line would be buried in 10 business days. 10 business days pass and no one from COX has contact me and the line is still not buried nor has any one contact me from the contract company that buries the line for COX.

The service was good but I have to relocate out of the service area for work and Cox waived my termination fee for the cable, telephone and internet but stated they could not waive the home security termination fee based on the contract agreement? Wow, no consistency with this company, whatsoever. First of all, I wouldn't even be cancelling the service if I didn't have to. I guess it's my fault they don't service my new area? On top of that, I can't even use the equipment any longer and they don't want it back. What am I supposed to do with it? Throw it away and still have to pay $300. Extremely unreasonable for a company that claims to be so customer friendly on the commercials they air every 5 minutes. I'm filing a Better Business Bureau complaint and a grievance with the corporate office. I'd recommend going with another company if you can, the headache is not worth it.

Last month, I made payment arrangements on my account. The rep was helpful and stated that as long as I made the past due payment on or before the 29th of the month, I would be fine. July, I made a payment and had no problem but in the evening of August 20th, my Cable & Internet were shut off. My phone service however was working so initially I thought it was a technical problem. I called the Cox 866 number only to learn they were closed. I found it odd the hours of operation isn't noted anywhere on the bill. So I called again on Thursday around 3:25 and spoke with Trixy and learned my services were disconnected for non-payment.

Two months of problems with Cox: three malfunctioning DVR boxes, two visits to the Cox Store, loss of my premium tier programs, a four day wait for a technician and still unable to schedule recording on the DVR. Finally had enough of this "service" from Cox and discontinued the cable service. I did receive a partial refund for the technical problems after having asked for a full refund.

After 6 years + of cox cable services (cable, phone and internet), I realized I was overpaying for services I did not need. I used my phone "if" may be 8-10 times in 6 years and watched TV very little due to their poor programming, so I call to cancelled them and I was treated very poorly. The rep was rude and even hang up on me when I asked some tough Q's. I'm glad I cancelled cox, they don't deserve my money.

So I had at one point decided I wanted to change services because my bill was too high and when I called back in a week after cancelling the service because there were no alternative options, they decided to raise my bill even more. I was sent a late Bill and called and asked for the details as to why it went up, and people I talked to within the company agreed that it didn't make sense. I was unable to pay right away so I set up a postdated payment, and on the day it was scheduled to be taken out, three people in the company told me that it was already paid and there were no problems. My bank never reflected the payment and said nothing was deducted. I tried a few times to just make sure it wasn't a glitch in their system that would charge me later after I had other bills paid. They assured me it was paid so I left it alone. A couple days ago, they sent me two notices stating that not only were they wrong but they were going to shut off my services if I didn't pay them almost 500 bucks! Of course they're closed on Sundays, so I'm stuck waiting to speak to someone to probably be told they won't do anything about it.

I was going to switch to Cox Cable from DirecTV because I wanted PAC 12 football channel. When the contract Cox Cable installer came he was always on the phone asking what to do next. He installed the Cox Contour Cable Box taking over 2 hours. The TV was working just fine before he installed the Cox Cable Box, and for 4 hours that same night. We turned on the TV the next morning and it ran for 2 hours until we went to the store. After returning we turned on the TV and we had no picture. We called tech support and reported the problem, and was told that they could not have a repair person to the house until 2 days later. I explained to them my wife just had surgery, and needed the TV to watch.

Cox Cable was charging me after account closed for 6 months! I changed services, cancelled my account (no contract). They confirm I cancelled on Dec 23 and they continued to use auto withdrawal for 6 months... Well actually 5 as I caught it, finally. They said that with proof of another service I would be reimbursed but after sending my past payments and bills from Century Link and Direct TV, they did not reimburse and I cannot get anyone to follow through, call me back or reimburse my money. In fact, they contend I owe them $58! So frustrating, annoying and it's just deceitful and poor business.

I realized that I had been paying for a "sports" package that I never ordered in the first place. Cox told me that if I dropped the sports package my bill would go up $30.00/month. After leaving me on hold for a few minutes, the representative came back and gave me a "special promotion" that would reduce my bill $10.00/month for 12 months, but I had to keep the sports package as it was.

Day one: Hostage crisis. Cox Cable no show for high speed internet install: Negotiations reveal that installation date was arbitrarily moved to Monday. Unhappy hostage points out that "Service Provider's" last name is communications, i.e., Cox Communications. Apparently the concept of actually communicating the delay in install date was beyond the technical capabilities of the near monopoly here in NOLA. Meanwhile, the bleeding continues as AT&T has decided that my tethered phone data usage is a direct cash infusion into their mega corporate coffers. Modern problems. Will report back promptly between the hours of 6am and 9pm.

I recently moved to Cleveland from another city and was told that the apartment building is moving into was a Cox building. I spoke with a representative who negotiated a six-month term for me since I did not want to do two years. It's been six months and I'm not happy and I called to cancel and was told that on my first bill there was a contract telling me that if I did not cancel within seven days it automatically rolled over into a two-year contract. Since I have paperless billing, I did not see that. All I see was the amount I owed and a "pay bill "button, which I paid, not seeing anything else. Now they tell me I have a two-year agreement which I did not agree to and then I will owe an early termination fee if I try to cancel.

I constantly have my cable box rebooting. Cox verified it by remotely reviewing my box history. I have had technicians out here every 3 months to diagnose the problem. Each time they add more attenuators to "balance" the "network". It seems they cannot produce a stable service and I need a technician out here often to make sure the network is correct for my home. I pay $200 a month for Cox (internet and basic digital cable). This is incredible - they charge $200 a month and they cannot keep their service current.

My bill goes up and I called Cox and got a lower rate, went from 150 to 125. Very cool. Pay one month at the price. Go to pay my bill, my rate is at 160. What the **? Beware, Cox lies, cheats you every month. Go to an antenna and drop the damn cable. They love to increase the bill all the time!!!!

I had Cox for 17 months, moved and wanted to be connected at the new address. Everything was fine and dandy to keep me as a customer. I took a half day off from work to meet with the installer. Waiting until the last 1/2 hour, I called to verify someone was coming. I was told the installer called out sick.... one installer for thousands of customers? After talking to Laura (supervisor) I was told they would come out the following day and that I did not need to be home. I get home from work to a very angry new neighbor yelling at me that Cox disconnected him instead of connecting me. I spent several hours by phone to Cox again. Laura had promised if I called she would call me back. They gave her the message but after an hour I called again. By the time I talked to another rep. I was told the dispatch department was closed for the day.

I moved to a new house this year and I was incredibly excited about getting cable internet. First thing I did was sign up for cable internet and immediately got upsold for cable tv. I was psyched so I went along with it. It took the installers 3 times coming to my home to get the installations working and the cable tv never did. So I cancelled it and promptly sent back my cable card and box to Cox (kept up with the cable internet).

I was having issues getting my service transferred from Verizon and could not hold out any longer on not having internet as we had recently moved. I decided to go out on a limb and change my provider to Cox, they had faster speeds as advertised on their internet and they are very popular in my area. Well that was the last good thing I could say about my experience.

My wife and I have lived at our current place for just under 3 years and have with through 9... yes, 9 Cox Cable boxes. They are Lightweight, cheap and just a terrible experience. Cox Cable has a monopoly over the South Orange County, California area. I don't understand why this is. We cannot get DirecTV cause we don't face the southern sky so we are screwed. Shame on Cox.

Me and my wife get junk mail from Cox Cable advertising great deals on different kinds of bundles and services for cable, high speed internet and phone and the deals seem awesome and affordable in times when everything is not cheap. Well, as we arrive at one of their stores, that great deal turned out to be fifty dollars more expensive than advertised. So we asked what about these great affordable deals we keep reading about in our junk mail that we receive in our mail box daily. And the store salesman replied well after this and that and you have to go over here and purchase this equipment which costs more on top of everything else it comes out to be this price now (don't forget the 80$ piece of equipment we must purchase from another location) And the monthly bill was much higher than advertised. So we just purchased cable TV which came out to be 75$ monthly when the add says 75$ for high speed internet cable and home phone bundle. They may have well said a Hawaiian island vacation included in this so called bundle 25$ for each three services. Turns out its fifty dollars more expensive per month plus equipment fees (rentals). False advertisement Cox Cable.

I just downsized my business and moved to a new location (Sterling, VA) that is outside Cox's service area. I have been paying Cox almost $900 a month since 2009 and my latest contract goes till June 2015. They won't let me out of my contract and have sent me a bill for over $9,000. They can't furnish my phone or internet service but want $9,000. They are within their legal rights but I would recommend not doing business with such a company.

I received a bill from Cox saying we owe almost $600. The bill has over $400 in "July adjustments". I call to see what those "adjustments" are and could not get a straight answer. I told the rep how we had just dropped cable two months ago and should only be getting billed for internet. He said he showed no record of that. I said, "Then how is it we haven't had any cable?" He said, "I don't know". He also said he had no record of my last two payments (which I made in person at their office). I told him even if it were true that I hadn't paid the bill, the internet is $65 per month and that is a long way from the $600 they think they are getting. He did credit us $100 but I told him that was no help. The reason we dropped the cable in the first place was because we couldn't afford it. Now I'm supposed to come up with all that money for nothing? I don't think so! The rep was rude, unhelpful, and did not care at all about our situation. We will no longer be using Cox Communications for ANYTHING, and will enjoy watching their business crumble over the next 5-10 years. They will look like Blockbuster does now and I will laugh every time I drive by an old, rundown, weed-infested building with a faded Cox sign. Goodbye, Cox!

I contacted COX back in April to verify that my bill was correct. They said that all I owed was the the remaining balance of $27.51. I paid this bill and they said all was good. I ran my credit and found that they had sent me to collections for a balance of $561 dollars. I called customer service and was told this was due to non-payment. I said I called back in April and was told that everything was fine. They said there was nothing anyone could do about it and that was what I owed. I said how is this possible when I only owed $27.51 back in April. They had added an early termination fee to the account, which I had moved to a state that does not offer their service. They said it does not matter, they still charge the fee which I know they cannot do.

They came at 10am, left at 2pm. Still no cable. Said they would be back around 3pm. No one came back. A waste of an entire day. Called this morning - I have been rescheduled for Tuesday. When was I going to be told this. I hate Cox!

Horrible service. I made a HUGE mistake switching from DirecTV to Cox. I've had nothing but problems and their service sucks. Not only did they not set up our TVs the way they were supposed to, but they didn't hook up our phone or our internet. We had to keep calling to get someone to our home again and still the service wasn't up to par. To this day, we have blackouts and the remotes don't work correctly. Phone still doesn't work! They bill you in advance! By the time I wanted to get out of my contract with them, it was too late, because it took them a month to fix everything and I'm still not happy with the service I'm getting for the price. Now it's costing me $200.00 to get out of my contract. This is ridiculous. DirecTV is the way to go.

I just signed up for Cox TV. I had trouble getting the TV to have a clear picture so I contacted Cox since it was new service. They said I could get a technician to come out but it would cost me $60.00. I said since it is new service I am not willing to pay that. They agreed and said there would be no charge. The Tech came out and got a clear picture in five minutes, he was good and friendly. SOI get the new bill and it INCLUDED a $60.00 service call. That is exactly what I said I would NOT be willing to pay.

I have spent months trying to get Cox internet to be more reliable than what it is today, but sadly each day after spending countless hours disconnecting, reconnecting the modem, going thru the computer IVR system, I finally just end up packing up my computer, tablet and iPhone and head to a Starbucks or McDonald to use wifi. The 84 dollars I pay each month for their highest level of service is no more reliable than the old dial up access, and having someone pick up the other line causing service to be restarted again by dialing a local number or unplugging the modem and starting over.

Today, 7/08/2014, at 1:09 PM I called Cox customer service to set a cancellation date in advance for my internet service. I was on hold for 43 minutes. I am used to somewhat hefty wait times though it would be helpful if a communication company was able to set a better example. After the 43 minutes my phone switched from the music/ads to the ringing noise indicating I was going to be transferred to a representative. However instead of being transferred my call was simply disconnected. I did not receive a callback even though part of the process was verifying my phone number.

I cancelled my service due to unbelievable price increases for the same service. I return my equipment and they tell me that I still have a box that I am not returning. No... I have only paid for two boxes my entire account with Cox... They submit a lost form for this box in November 2013. It is now June of 2014. I have submitted two more "lost" forms for this same box after seven months of no feedback. Meanwhile, every time I call, they say that the lost department cannot be contacted and there is no movement on the form (which means no one is looking for it).

Internet is very, very, very slow and I am paying $61.99/month for this crap!!!

Was trying to transfer my service when I moved... Cox sales of course said no problem scheduled and on that day no one showed up at all. Then they claimed they put it in and spent 7 hours trying to make work then it never did. Then Ashley claimed she would reverse charges and she never did. They never put in order to transfer... They never put in order that technician never installed. They acted rudely when I asked to have removed from my bill... They never got permission to give me a temporary phone number and then let technician make long distance phone calls charged to me. Ridiculous from beginning to end... Considering canceling internet and tv.

Earlier this year, after being a customer of Cox for telephone, TV and internet services, they added an UNAUTHORIZED USER to my account who racked over $500 on my account with TV programming. After canceling my TV services, they continued charging me for CABLE even though they confirmed by phone that it had been canceled. Then a month later, when I cancelled the rest of the services phone and internet, they demanded I return to them my OWN EQUIPMENT - MY CABLE MODEM if I wanted them to credit me $361 they charged me for my OWN EQUIPMENT THAT I PERSONALLY OWNED!!

Started in January 2014 in Nevada, Cox initiated a streaming limit based on what tier you paid for and failed to communicate with their current customers. They now monitor your usage and if you go over, they automatically drop your streaming speed down a tier. Cox advised me that there is a data usage monitor on their website for us to use to see if we are close to our limits. So we will have a lag in speed, and we will receive an email for us to upgrade our services along with recommendation to pay $100 to download their antivirus to ensure our computers are virus free. I pay $70 a month for the next to top tier and they want me to upgrade to pay $109 for unlimited. Cox advised me that it is a way to get the bottom tier customers to upgrade to the highest level.

Internet service sucks 25 Mbps = 1-4 Mbps at best and bill is 65 a month internet only! I tried to switch and keep getting told I am in a Cox only area!! How is internet service zoned off? I have never had this issue in any other city. I could use any service I chose... Now I am forced to use Cox or nothing!

They want $125.00 for installation. They can kiss my **.

For reasons neither Cox or myself could understand, the installation of an upgrade caused two television sets to stop functioning. It took multiple calls to cox, and finally the better business bureau to resolve the issue. Cox reimbursed me for one of the two sets. One was brand new and Walmart exchanged it; the other was a few years older. The proverbial "straw that broke the camels back" was that Cox billed me for the repair service which I protested, and after more calls, letters and a e-mail from the BBB gave me credit on my bill. Century Link has the same lousy assortment of choices, with prism, bait and switched on cost, but does provide good high speed internet service. A pox on both!

They are so in love with money that they just keep prices climbing and taking good channels off and adding new shop at home junk. We pay tons of money a month for junk stuff to watch. I am very close to saying goodbye to them after 23 years. Greedy.

On June 9th, I contacted Cox about internet issues. I called five different times only to be told that I would be transferred and then hung up on. The entire process to 2 1/2 hours until I finally called and talked to a knowledgeable customer service representative who helped me do something as simple as reset a password! On June 10, 11th and 12th, I called Cox to cancel our business voice mail service. For two days we followed the prompts to only be directed to leave a voice mail message for a return call. No call was returned. Instead we were called by a Cox sales team member to sell us cable services!!! Ah..... NO!

I have not missed or been late on a payment in over 4.5 years. I still have not missed a payment. For some reason, Cox misplaced one payment in March. I have given them the banking info, faxed in my statement. I've given the check number, acct statement, and all info they've asked for proving that I paid it on time. I get repeated harassment call from them and have had my cable/internet turned off twice! I have no other options in my Gainesville apt. complex. This has been going on since March 25, 2014 and it's now June 11 and still no resolution.

I wish I could give Cox a -10. Their business practices are horrible. My bill went up $21 in one month. I have the bundle (tv, internet, & phone - which I don't use). I called Customer support and was advised that my 1 yr discount ended. WHATEVER HAPPENED TO ADVANCE NOTICE???? Cox can send me tons of unwanted mail to purchase new services to increase my bill, but are unable to send a letter to let me know my discount is ending. REALLY COX??? I always pay my bill in advance and this is how you treat a loyal customer?? Customer support offered to have me downgrade my services for a cheaper bill. Downgrade to what?? I just have the BASIC INTERNET & CABLE.. WHAT THE HECK AM I DOWNGRADING TO???? SMOKE SIGNALS & HOMING PIGEONS????? I am looking into Direct TV and getting internet though my cell phone carrier. Cox is a RIPOFF!!!! Run... Do not get Service through them..

About 18 months ago I misplaced a bill from cox. I got a letter on Friday telling me I had 10 days from the date of the letter to pay the bill or be disconnected. 10 days were going to be up on Monday and that was my payday, however when I got home that day my service was cut off. When I asked how they could cut my service off the first time I was late in 28 years I was told that treat everyone the same. It was an eye opener to find out that my loyalty counted for nothing. Six months later someone from cox called to tell me that since I always paid my bill on time they were rewarding me with the opportunity to have phone service for $9.99 a month.(what? I thought they treated everyone the same!!) Yesterday I called to cancel my service and the person told me that I couldn't get TV without cable. Someone must be brainwashing the employees because I was watching a beautiful picture with the aid of an indoor antenna for $23.99. I just wish we had fios in the area but for some reason my city won't let them in.

I had Cox as my carrier ten years ago when I lived in San Pedro. When I moved to a new place in Orange County, 50+ miles away, I gave them my new address and my moving date. When I got there, I found my services all in order, and all was well. When I bought a condo A BLOCK AWAY, did the same thing: I gave them my new address and the time and date of the move, requesting that services be cut off at my existing address on such-and-such a date and time, and turned on at my new address. ONE BLOCK AWAY. Well, the morning after my call I awoke to find I had no TV or phone. This made things difficult arranging with friends, family and movers.

Arrived in Scottsdale in Oct. and took out COX cable service as I have every year for 6 months. Found out this Apr. that they had signed me up for a TWO-YEAR period and were charging me 200 dollars for discontinuing the service -- something that has never happened before. It turns out that the first bill has a notice on it that you are automatically signed up for years if you do not contact them. Was not TOLD this when I phoned to start my service in Oct. Now I have to pay for someone's clerical error as I would never as a snowbird sign up for 2 years when I return to Canada every spring. They refused to admit their error and negate the charge. Patently unfair and, in Canada, such contracts are illegal.

I had a terrible experience; I did not get the channels I asked for. Why do they even ask what channels are you interested in if they're going to give you what they want. Once I got my cable installed and I noticed the channels that I had asked for weren't on my packet, it was too late because I had canceled my previous TV service provider. These liars were trying to charge me more money for that channel. They were trying to make me upgrade to another packet.

I am livid. My daughter spent 3 days telling Cox what we wanted, EXACTLY...We got a quote for 165.00. We insisted we did not want home phone since we both have cell phones and I live on disability with chronic pain and other health problems and very limited income. They said if we went without the phone they would charge us more for the "internet and tv bundle". So, after installation, and 4 calls later because of lousy reception and my picture breaking up...and several stations I am paying for, at least twice a week, come up with signs that say "service is interrupted", watch another station. Also of the 250 channels we were promised, they DID NOT include cartoons for my grand-kids, but 50 channels of music - NOT told to us before.

Horrible experience with COX! I got the internet package for $69 a month but as soon as I got it, I realized that I didn't have ESPN or other channels I wanted.

I wish to bring to light the corrupt business practises of Cox Communications, and organise public awareness, and protest therein. Cox Communications, as you will conclude from these sources, engages in various means of bad customer service, double billing on accounts, creating extra charges, and deceptive phone services. They are attempting to interrupt my service, this Friday, because of an electronic payment, I attempted to de-authorise. I had previously posted them a cheque on the account. They, however refused, and continue to add the charge, making me in arrears of $221 USD, instead of $86 USD. I have all the cheques, and Western Union receipts of my payments to Cox, in order to prove myself as a monthly paying customer, and not some irresponsible person. Attached is some research, I recently performed, to ascertain, as to whether there are similar customers in the same situation. As you will deduct from these sources, Cox Communications leaves much to be desired, and is rather low calibre, in customer services, and relations.

Never take the costs Cox advertises at face value. I decided to downgrade my very expensive service and looked at the website for another plan. There was a less expensive plan, I thought. Nothing on the list indicated this plan would require a box at an additional cost, making the plan as expensive as the one I currently have. Unfortunately, I have no alternative to Cox in my area. They continue to raise prices and decrease service.

Internet stopped working on or about May 6. Called to report problem and was told network was experiencing errors and was being worked on. Problem continued for several days and was told the modem was an older one that needed to be replaced. Technical person reported that they would order a replacement to be delivered on or about the 22 of May. This was later promised by 19th, at 8:00am the 19th. The promised service man/boy arrived at or about 9:am. He sprang right into action by eating his lunch brunch in my driveway.

Someone messed with my credit card 3 times in 1 year and I had to change the card for security purposes. The first time Cox tried to auto bill it declined and they charged me a late fee and an extra month in advance. I called them and reversed the late fee but kept the extra payment in advance. The second time I had to cancel my credit card they charged me, it took 1 1/2 weeks before I realize I forgot to inform them. I went online and gave my new CC info. They charged 2 months, a late fee and raised the monthly rate by $10. I called to complain and they would not reverse the penalty, but they lowered the rate increase by $5 instead of $10. YAY!

We decided to cancel service after 15 years because like many others, our bill kept going up for no reason. Since my husband and I work long hours, the last thing we wanted to do was go sit in a Cox building, wait forever to drop off the equipment-modem and DVR. I opted to have them send FedEx boxes to return them. Well, only the modem was received. This started back in March. I misplaced the receipt from FedEx (my bad). I spoke with Cox numerous times and the last time (today) spoke with 2 managers who were worthless.

On May 3, 2013, I overpaid for 3 month ahead, and I cancel Cox, need to move and got attnt. Talked to Cox on 5/03/2013. They owe me $46.10 and they said that it was going to take 3 weeks. I said on then no problem. I gave them my new address and all of this over the phone. Now called back on 4/6/2013 to ask for my refund. Got the same thing. It will show up with in 3 weeks. I said but it is already 1 year, okay then I will wait. Now it's 2014 and called them and still waiting on my refund of $46.10. Now if you owe them, they will go into your credit report and report as a negative and now you are done for 7 years. It is not fair that I cannot go to their credit report and report this as negative. They are thieves. I will never get them ever.

My husband and I separated 9/2013. Upon moving I called Cox to start service for phone and internet. I wasn't ever told about a contract. Furthermore, the rep told me there would only be contract if I was bundling with a cable package. I would have NEVER agreed to a 2-year contract for the fact that I didn't know if hubby and I were going to reconcile and I move back in AND I knew the kids and I were only going to finish out the 1-year lease I just signed and move again. We did end up reconciling and Cox is trying to bill me an early termination fee! When I called to disconnect the service, they told me about the ETF and I said I never agreed to a 2-year contract. She said they send out terms with my first bill - "No, you didn't". She told me there was nothing I could do about it.

Have been an unwilling unhappy customer for years. Most recently terminated service after receiving price increases 2 months in a row. 1st month was a general price increase, the 2nd was supposedly expiration of promotional pricing which is nowhere on your bill. My bill went from 113 to 176 in 2 months. I cancelled and thought that was the end. Nope, received a final bill I cannot view because their online billing doesn't work. Loads a blank PDF. Emailed customer service and after 8 emails back and forth asking for billing statements to be mailed since their website doesn't work, which they acknowledge in the emails, they tell me to receive statements will be a charge of $5 each. For the privilege of paying my bill I have to pay them. When we moved in and set up Cox 3 years ago they sent 3 DVR boxes. Only ordered one. They refused to pick them up and instead made us take time out of our schedule for their mistake to return them to their store.

I returned home from work two nights ago to discover that my TV Cable Box was not working. I contacted Cox Technical Support and was informed that my box was not working and needed to be replaced. I made an appointment to have a service technician come to my apartment to swap out the old unit with a new one for Friday 4/18 between 10 and 12. To make sure I was home, I left work early with the expectation that I would be able to return to work for a full afternoon of meetings with clients. After not hearing from Cox for nearly two hours, I received a phone call at 11:55 by a dispatcher to inform me that the technician was running late and would be at my residence in an hour. Now, I can understand that a situation may arise leading to a technician being late; however, I should have been informed of this in advance. Had I been called at 11 I would have been able to reschedule my afternoon appointments.

Went to store with broken DVR. Given appt date of 7/16/14. Took day off for service call. Was told tech was running late. Called back and was told I had no appt today. Cox sup refused to problem. Called out sick for 2 jobs and have 2 again tomorrow.

We moved and Cox Cable charged us for services that were not rendered... First of all how do you get 160.00 plus...out of 89.99 per month.. Cox Cable is the worst I have ever seen and they don't care about their consumers, they just want our money... The service is very poor with the phone service and the Internet... In our area, it is so SAD that they really don't give a damn about their customers. I called and ask why I was charged 80.00 for additional outlets that were never installed. Well a so called supervisor said that I can waive 40.00 and that's it.

Regular service department was average on the call. The loyalty department Chad and Jennifer are fantastic and did all they could to help our bill which jumped from $180 to $240 without notice and after many, many calls, issues were with other reps and the phone connection. Looking in to FiOS.

We had just digital cable. Then ordered a bundle package for $89.99 per month with free Starz. It suddenly jumped to $159 per month. Also, they came out with another bundle pack about a month later with HBO for $79.99 per month. This is complete **. We had moved and service transferred. The installer let us know we had the wrong box for the internet. He was nice enough and gave us the correct one, which made our internet faster! Do you think that Cox phone people would have let us know that?!!! Not a chance! They suck!

I recently moved from one apt to another in the same complex last Dec 2013. When I moved I called Cox to discontinue service from old apt to new apt. I got a hold of a representative (not sure of name but do know it was a male) who offered me a bundle package of cable, Internet & phone for a price just below of $154.00. I was told it was a two year contract, the price would stay the same and I would get free HBO for two years. I thought okay I can do that. This is now April of 2014 and I get a bill, and low and behold my price increased. Not by much but the fact is my price was not suppose to increase.

I decided to get COX Cable for a short time because DirecTV was unable to place a dish outside of my apartment due to the fact that it doesn't face the north. I would not receive a signal. So I called Cox. I decided to get the "TV starters" which includes TV essential and TV economy. There was only 2 ESPN channels. I had to call and add NFL Network and MLB network and the other 3 ESPN channels. Extra $$ of course.

While I am satisfied with the quality of my service, I am rather disturbed at the following billing practices. These are not unique to Cox, but are industries wide, including satellite providers. I can understand the need for set top boxes or similar to access encrypted programming. What I cannot understand is how they can get away with charging you for the FIRST box now, when you cannot get the programming YOU HAVE ALREADY PAID FOR, WITHOUT IT.

Would not allow me to port my number after several trips to their local Folsom office, hours on the phone. My old number is still available. I plan to sue them big time!

I get an overrated service from Cox, no other options for cable than them. Disrespectful consumer service, humiliating treatment on the phone, only 3 months of service an have been billed for 5. Can not even get a transfer between depts. 2 hours on the phone talking to the "wrong" person. Not even a call back, is less than a basic, almost antenna service for an overrated cable, taking advantage of being the only company available for the building. Even ended up crying because of frustration with an agent on the phone!!

I closed my account on 2012. They supposedly "pro-rate" my bill, they charged me 2 extra months. I disputed charges and they did not gave any credit, even though I returned all the equipment. I was not able to watch any channels. I have a debt of $147.00 still, they told because service was not disconnected but all equipment was returned!!!! By the way, the office in San Diego, open seven days a week, THERE ARE NO RESTROOMS FOR CUSTOMERS!!!!

I cannot understand how a company can justify raising prices over 50 dollars in a 12 month period. Now they are threatening to drop local channels. I am sure if they drop the channels my bill will not lower. If they keep them they will charge 20 dollars more. The tech that came out to install my cable drilled a hole in my wall, put a cover on my wall then never hooked anything to it. He tore up the carpet to run wired under it then laid them on top anyway. Now the carpet in my apartment is fraying. It will come out of my deposit. I have issues with both internet and phone being off line. They have sent three techs first two fixed it for about a week then same thing. Third sat and watched tv. They do not care at all about their customers. Charge more then do nothing to have services work.

I called to cancel my Cable service after cox raised the rate again. I waited a month and got my bill and there was no cancellation. I called again and they told me there is no record of me calling (how convenient) and they couldn't refund my money. So I told them to cancel it again. This time it wasn't canceled either so I got on cox chat and told them the situation and they said I need to call in. Then my chat friend named Kathy hung up on me without any provocation. My last resort is to call my bank and cancel my automatic payment. Knowing cox they will send it to collections. Avoid cox at all costs.

So I have been a customer of Cox for 2 and a half years. But on Feb 19th, 2014... I called because I was outraged to see that yet again their franchise fee and other cost for having their service went up making my bill around $230! So when I called to complain a week before the 19th, I was told I was paying for the cost of technology... Fast forward back to the 19th.. I called and was told I can arrange payments to 3/6/14. I did so and then because I threaten to go to AT&T which I plan to call tomorrow due to this situation... was told I'm being transferred to the loyalty dept.

I have been a customer with Cox Cable communications for 15 plus years. I am very upset that the price keeps going up. But for new customers you can get a Cox Economy Bundle for 79.00 for 12 months. I just don't get it.

We've had "service" since 2009 due to Cox being the ONLY provider in our area. Service freezes, turns off by itself, box makes noises, TV DVR box supposed to tape and shows taped items yet if you play them, all you see is a black screen which then makes on air TV unable to be watched due to the black screen, on demand only if you're lucky. Just this weekend alone (in which we have NO service), we've had 2 technicians come in, 4 replacement boxes (none of them working) and here we still sit. Just called them about nothing being resolved and the Supervisor told me, "Nothing can be done, let me schedule a service call". Really? We've asked for experienced techs to come so this could be resolved but nothing ever resolved yet we always pay on time - We want contract cancelled and to be free from this company.

I have been a customer of Cox for over 30 years. I do almost all business online and so went paperless with Cox and have ALWAYS paid my bill on time... for over 30 years. My heartache... the bill is always going up and I can never review my bill. I get on their website and I am always told there is no account with my email address. To get access to my account, I then need my account number which I can't get because I get my bill online ... the paperless situation. Again because they don't log my correct email with my account, I am never notified of any rate changes. I never get the same monthly bill and the internet service is the worst. This is getting too exhausting to mess with. I currently have yet another email into customer service to get this email/account corrected but I am thinking now it is intentional on Cox's part not to allow access to my account so they feel free to continue to up rates with horrible service! While waiting for my email response, I will be checking into AT&T and DirecTV. There has to be a better system.

I had Cox for 2 years when I planned to move to a home and acquire DirecTV. I called Dec 20 to cancel and after being on hold for 30 after saying I was calling to cancel I reached the representative again and he transferred me to sales and customer rewards. I said "no thank you, I need to leave for work. Just cancel my service." He said "yes sir" and I closed the call. A month later I received a bill for $338 to pay my last bill, the deactivation and re-activation fee plus I need to pay now or this will be sent to a debt collection agency. I called Cox and reached a supervisor and was told I never cancelled service. After an hour on the phone we reached an impasse. I will never use Cox again. They are a thieving company.

Terrible with service and customer service is 0!

I signed up cox telephone and I was told long distance could be added without extra charge. I thought long distance was free, but no extra charge to activate cox long distance call service and cox charges 20 cents per minute of usage. Family members used cox long distance service for next 5 months, even though we had a cell phone plan which had a free long distance plan. I had not checked bills since auto payment set up and paperless delivery. I had to pay $ 400 long distance bill for 5 months period. I understand it is my fault not to catch this scam earlier but cox shouldn't have mentioned free long distance service when I signed up.

Cox Communication has credited us back for the $210 early termination fee.

Bill increase by 10% from Jan. 2014 to Feb 2014. Not available online or at office.

Why can't Cox get under control, they just keep upping and upping the bill. They just jumped $17 from last month and now they'll take it back for a 2-year contract. Why can't something be done about this? I've been fighting with them on the bill for 20 years and I'm ready to switch to the dish but they're probably just as bad.

Lost large client because they continued to mess up our rollover lines and hunt groups so people were calling and were told the number was not in existence or rang and not one answered because it was not going through to my office. Now two lines there were separate and roll over to each other stopped. Also then people could not get through on these lines. Took two visit to fix problem and then they charged me $85 to their mess up. Run as fast as you can from these people. They are incompetent and do not care.

I have to call them every month. My bill is always a different price never the same every month. I have called an have been switched to someone else 3 times. Always a problem but they have no problems sending a bill for more an more money. They are crooks. I have had enough of paying for channels I have seen 500 times. The end of this month, they can shove their box up their ** all set with the bull. Maybe they should supply the power to run it; after all, it's just one wire with no power. We pay for that on our electric bill.

My wife and I have been Cox Cable customers for many years. In 2005 I moved my ailing elderly father in with us and we bought him a TV and had it added to our Cox Cable account. Before my dad moved in with us, we had two TV sets/cable boxes. My dad's cable box made the total three boxes. When my father passed away in 2009, we kept his TV and cable box hooked up for around a year and a half and we finally donated his TV and turned the box in. We had gotten a receipt from Cox and just assumed that the box was no longer on our account. It turns out the box is still on the account and we have since lost the receipt.

Cox sent my last invoice to collection after I have paid it, returned all devices and received a $0.00 receipt from the shop. I guess I will have to start a long process of going back and forth which I did not need to and the result why I made sure it was all zeroed.

To be clear from the being, my boyfriend did IT at UCSD and is an electrical engineer (recent graduate). Needless to say, I too was having on again, off again internet. I told them it was an outside issue and that we replaced just about everything ourselves (wireless router, etc.) and no change. Cox made all kinds of excuses for the issue and sent someone out to replace the router and screwed up my wireless printer(s) network for my business. No change and it went down 30 minutes after repairman left on a Saturday afternoon. They then finally came back and rewired my home (at my expense if it was the solution). No change and it went down immediately again. All the while I was explaining it was an outside issue. They came out and replaced a part at the curb. No change and it instantly went down again. FINALLY they caved in and switched out their old wiring....

We signed up for the Cox Maintenance Plan for $99 and plus a monthly fee of $14.95. The lady who sold us on it said that we would NEVER have to take the PC to a computer shop in the future! She said that all PC problems are now handled with Cox as long I keep the Maintenance Plan. I asked, "Are you sure Cox will fix any problem?" She answered, |You now have nothing to do, and if Cox cant fix the problem over the phone they will send someone to your home." It sounded pricey but we thought it might be worth it with all the viruses going around. PC shops are expensive. We got a virus.

2 different times within a few weeks cox did NOT show up for a scheduled appointment. Because of this, I missed 16 hours of work. I then had to make a 3rd appointment and they came 3 hours late. I had an appointment 2 months later. They "AGAIN" didn't show up. I have 2 houses across the street from one another and told them to come across the street if I'm not at 1 place. After them NOT showing up, I called cox and was told they came by but no one was home. They didn't have on record to go across the street and I would have to "reschedule AGAIN". Losing more time from work!! Also, they always send out a contractor, NOT a real cox person. The kids can't play their Christmas gift (disney infinity) without Internet and that's what the last appointment was for.

Ordered Cox bundle service for $ 149.00 for 2 years. TV, internet, Phone. I live in a section of Las Vegas that Cox has not updated their system for over 10 years. I need constant internet service. Work from home. Cox said I would receive 10 mb of speed. 2nd day no internet, so when the internet goes down so does your phone service. So now I am on hold for 3 hours using my cell phone minutes to speak to someone about no internet. Cox sends out a repairman, changes a bunch of wires, leaves. Internet service works for 2 hours, down again. On hold for 2 hours, Cox sends out a second repairman. Second repair man, changes modem box, checks wires, says they need to change out outside wiring, puts in order to do so. Repair never came.

When we first signed up for a bundled package, over ten years ago, we were told our rates wouldn't go up. Every year Cox keeps increasing our rates. We have used various promotions to reduce the increase. Last time this happened, a year ago, we were advised, "too bad you hadn't before signed up for a two-year contract, as that would have locked down the amount you are billed." After some negotiating with the phone rep, we did agree to lock down our new billed amount, for two years. Well, we just got the most recent bill, and it was much higher. I called and was told, "You are in a two-year contract, but the promotion was for only one year!"

My wife and I have been having trouble with the internet and cable. The internet shuts down randomly every month. The T.V. stations audio goes silent then comes back on for short periods. We had canceled our premium box and returned the box and was told over the phone that our $100.00 deposit would be returned to us in the form of a check within the week. When this didn't happen for the last 4 months, we went to the office and tried to straighten this out. The supervisor basically told us to cancel and go to another company if we were not happy. She told us we would have to wait 6-8 weeks for a check or response. She was very rude. My wife said, "I guess you have so much business that it doesn't matter to you if people cancel their service." And she looked at my wife and said, "It wont effect us in the least, it's your choice." Something needs to be done about their monopoly. As long as there is no competition, they will continue to give less than adequate service at high prices.

Fee rates going up... and when you make a deal they say... locked in deal... Hmmm, I just found out that means you're locked into a contract... BS is what I say. I used to like Cox at one time for the low deals... but they just keep going up. And no! I'm not a happy customer. What's the best advertisement... It's word of mouth and believe me, I will be standing up at Walmart, sending the customers off in another direction. I will cancel my service... like; I only check my mail... No big deal... and they will sucker me out of a 25 bucks for stop of service. If that's how Cox plays... I hope they don't stay running for long. I give them a thumbs down.

In 2001 I had the bundle internet/TV/telephone connected. When the Cox guy came out to install, I told him I did not need the separate telephone modem because I wouldn't use the home phone anyway and that I only added the phone to get the bundle price. In 2010, I moved from that place to my current one. The guy came out to connect cable TV and Internet. He asked about the phone and I told him I didn't have it installed at my prior address because I didn't need it. Last month, I ditched everything except internet and took my cable box/DVR into the Cox Solutions store near my home.

I recently moved from an apartment where I had Cox Cable and internet to a property that is zoned commercial. The property has been made into a 3-bedroom apartment not a business. When I first contacted them about transferring to the new property, I explained it was commercial but I was signing a residential lease. Customer service informed to bring in lease and they would set up the transfer which I did. A week before moving, I called to make sure everything was scheduled and was told nothing was scheduled, that I had to contact an Account Rep in Baton Rouge since my service was required to be commercial. Contacted them and found that for receiving less services, I would be paying more because I have a commercial address regardless of it being utilized as a residence.

My cable and internet had been out for two days. I called Cox and explained to them the problem. I was told that they would send someone over to fix it because they didn't have a signal. (Ok) Then the cable guy came out after looking into the issue. I was told that somehow the service had been mistakenly disconnected. I thought to myself, well how did that happen? But nevertheless, I was glad the problem was being resolved. I have never been late on a bill and always pay my bill early. I went to pay my bill online early and noticed a bill, that is usually 70.00 bucks, was 143.00 dollars. I was like (WHAT!!! the...) this can't be right. I didn't add anything extra, neither did I ask for anything. (Ok)

Most people tend to take the time to complain about a company due to a bad experience, and not mention anything about what the company does right. I've been a Cox customer for over 20 years. Initially when I lived with my parents, they chose Cox, and when I got a place of my own, they were my choice as well. I've had my own account for 8 years with them. I've had service outages and signal issues, but they have always come through and repaired quickly. I have had the same DVR for 4 years and never had any issues apart from a rare need to reboot the equipment. I have choices but I've not been convinced by any other provider to switch just yet. Actually you would be hard pressed to find any TV/internet provider that is devoid of any dissatisfied customers. Thank you for being there for my family for so many years, and you will continue to get my business for years to come.

My 80 year old father-in-law has been with COX for 8 years. I contacted COX to see about discounting his services because he was being charged 178.45 month for cable, internet and phone. 65.99 a month for internet, really? The first call transferred to Customer Retention. Richard requested I be added to make changes to his account. Representative said I was added. Offered no discounts and was rude. Called back and was never added. 2nd rep called on 9/30, said he could offer new promotion with 99 month but had to call back. I called back today 10/1 and rep said can't make that offer. I said, "he has been with you for 7 1/2 years. Should he not get the best deal?" Rep said, "no, best deals for new customers only." I spend over two hours on hold with Cox.

Havu, went above anything I expected. He arrived when they said he would, calling first. Put covers over his shoes each time he re-entered. The lines were messed up that led in, he straightened them, put a new connection on from the wall, and looked at both TVs for me. Both of them work and look better than they ever have. Thanks so much Havu, ask for him if you need help with installation.

The salespeople there are terrible and try to take advantage of unknowing customers. I am at a base where they have full monopoly over the cable services and I don't know how many servicemen and women they've taken advantage of so far. They tried to charge me a 30 dollar "start up fee" to untrap a line so they said. I repeatedly told them that I was getting signal I just needed to get service activated. They were more concerned about upgrading my package and even tried to use this fee against me to buy a more expensive package so they could waive the fee.

Two days ago, Cox Cable came to my sister-in-law's home. They were accusing her of stealing cable. She denied them access on her property because in the past they have come on her property without knowledge and then charged her for whatever service they did. The cable employees got very angry and said they were calling the sheriffs so 5 minutes later, two sergeants from Santa Barbara Sheriff's department showed up to escort the Cox Cable employees on her property and my sister who is 5 ft. tall, very petite, nice, sweet, humble person. They were talking very rude to her in her house while they were violating her rights when they figured out that nobody touched the cable only them. Instead of apologizing to her, they said they did her a favor by not disconnecting her service. She has been a loyal customer for over 30 years. She is being overcharged, paying $257 a month and doesn't understand why she is paying so much. She is diabetic and they stressed her out so much her blood sugar was low... When she tried to say, "I told you we never did anything to the cable," the sheriff told her to shut up and not talk. Furthermore, how could they accuse her of anything illegal when she pays that amount every month, $250.00. Sheriffs have nothing better to do than intimidate homeowners.

We have been a Cox Cable customer for over a decade. Our fees have nearly doubled through the years but the service continues to deteriorate. And we continue to have poor service. The only reason we've not been able to switch is because no other cable company can provide service in the area we live. Cox has monopolized our neighborhood. After several calls to Technical Support, they finally sent a technician. The technician didn't seem to understand basic IP subnet concepts. Long story short, the technician's diagnoses was that the cable Modem is defective and we were charged labor for the service call.

I am not necessarily neutral with Cox, but I am rather disappointed that they were below my expectations. The only reason I have cox is because I get a discount. I enjoy the cable and internet that I receive from them, but for the economy (I think it's called) cable I felt 40 bucks was a lot and for the premium internet it is slower than it should be. What really gets me, though, is the customer service. Our cable goes out a lot, which my boyfriend and I can now safely assume that it's just our apartment complex. But before we came to that conclusion, we kept trying to get help from the customer service line. I'm not fond of following the recorded instructions because even after answering all the questions and being transferred to a human, I have to start with the questions all over again because the answers never transfer. The rep I get always needs to transfer me to some advanced level 2 rep, who still fails to figure out the problem. Once a rep transferred me to another rep who transferred me to the television department (recall that I needed internet help) and then I had to start all over again.

I called Cox Cable to discuss my bill today. I wanted to lower the bill. What I discovered was that I have been overcharged for services not requested for over a year. It took almost two hours on the phone and 10 transfers to finally have the billing supervisor tell me that they will only credit my account for six months of the unauthorized charges. Now I know that I should have looked more closely at my bill, but I never thought that I would get ripped off, right under my nose by Cox Cable. They tell me that someone went on the internet and requested an additional IP address, when I told them that I did not request it. Their response was, "Well someone did." I am so furious and will cancel my telephone, television, and internet service with them ASAP!

This company lied saying that they sent out installers over my equipment problem when clearly it was their box. They sent me a certified letter that they will not send any more techs until its verified by Laura **, their customer relations department and the truck roll will be canceled. They make no attempt to resolve the issue with me but send me hate mail.

Was kind of dismayed (and honestly surprised as well) to see how many others have had bad experiences with them - I have had them for years now for both cable and internet and have had nothing but good experiences through all kinds of difficult situations.

For the past 4 months I have had over 7 techs here to fix my cable. Last week a rep told me I needed to add the insurance that would cover their contract people to add a new line. He plainly told me the line in my attic had a staple through it! I received a call from a Manager, Josh. He said this week they would have someone fix my WHOLE HOME PARTY (my **) DVR regardless. I had this installed when I moved here and have been able to access my DVR in my bedroom about 2 times. Not what I had in mind for the amount I pay them every stinking month which is over $225 per month. I have literally been paying them for a service that has NEVER worked. Today the techs that came out told me there are NO STAPLES in my line in the attic and I had had the WRONG BOX all along. This is MADDENING!!!

Two or three times in past years, we received ads from Cox Communications about changing our phone service. Each time, I wrote down all the information their phone reps gave, and each time I called back, their answers changed, so I just wasted my time.

It's the worst possible. There is no customer service for billing on Sundays? Give me a break. Cox sent me a bill for $463 which is completely erroneous. I am switching to FiOS immediately.

In January 2013, after reviewing many options, I had decided on trying a competitor's product and had gone as far as signing up for their service. They were slow to install and I was without anything until they caught up on their install schedule. Lo and behold, I answered my doorbell on a Saturday morning to find 2 representatives from Cox Communications. They had received my address as a lead and offered me a comprehensive plan (Internet, cable and phone) for an outstanding price and a 24-month term. They wrote it up and I quickly canceled the other service that had not been installed.

I received a statement this past week from Cox with a credit card or e-check denial fee of $50. In my case, I set up recurring payments with Cox using a credit card. The card I used was canceled by Chase and reissued because of fraudulent activity on the account. Subsequent to reissue, Cox attempted to charge the canceled card and it was, of course, declined by Visa. Rather than request updated credit card information, which any other vendor would have done, including Cox competitors, Cox simply adds a $50 fee to the account.

We all know that today's cable communication companies are the new Robber Barons. They maintain a monopoly, by agreement, to control prices and thus eliminating competition. There are no optional choices. You take what they give you, CrapTV. What you get is the cheapest possible programming charged at the highest possible rate, with price increases each year. However, their day is coming. Via grass root movement and the FCC, we will force the Robber Barons to provide what they should have been providing all along. Long live, Netflix.

I have been with Cox for over 25 years and not a thing has changed except the price has gone up. You turn on the TV and you see the same old crap everyday, no variety. I realize that it's not all Cox's fault but they need to do something to give the customer his money's worth. On the weekends, they will show the same movies over and over back to back. You can't watch Shank Shaw Redemption but so many times. I am spending a total of approx $140 a month for TV, phone and computer and I feel I am not getting my full money's worth.

I've experienced Cox Cable for many years. Sometimes it has glitches in the picture of the movie. I don't get the chance to look at a lot of television and I rely on On-Demand to catch up on shows. The majority of the time, it doesn't work. At one point I felt that I was having the worst experience, but I also have friends and family that also have Cox Cable and they are experiencing the very same. There are times I used their phone service to call Dish Network. As soon as I dialed the number, a Cox rep was on the phone. I tried calling out a second time and my phone service completely went out for a couple of hours. I am so fed up in being loyal, but they aren't loyal with their service or privacy.

I was traveling for business when I received a shut off warning and then my services for cable, internet, phone were disconnected. I do not know the exact date of disconnection but I know that it was prior to February 16th of this year. I chose not to reconnect the services because I would be moving within two weeks to a location that was not served by Cox Communications. I called them the day before my move and notified them of such. They had disconnected my services earlier that month but still billed me on February 24th for a new month's worth of services! I asked that my bill be adjusted to reflect the actual services that I received (pro-rated through the date of disconnection), and they said they could not do that. I would have to pay for the services and then they would credit me.

Cox promised a technician at 10-12. Now it is 5:15. No calls, just me calling. Whole day ruined waiting! Cox doesn't care. If I was late on my bill, they care. This is atrocious.

I bought a house that needed to be wired for Cox service, so Cox sent their installer to set up the house in November of 2009 for high speed Internet and cable TV. The Cox technicians provided the converter box and we thought we were receiving HDTV. However, one of my friends came over for a sporting event and asked why we bought such a fancy TV but aren't using HDTV services. I looked at her quite puzzled and said, "We are receiving it. See? We have a digital DVR converter box from Cox right there." My friend still insisted we did not have it, and well, since I was paying over $220 a month for service, I thought she didn't know what she was talking about.

I have contacted Cox 5 times now to get billing resolved. It has been nothing but problems with them and it is still unresolved. Worst company to deal with ever. Go with DirecTV and save yourself.

On 16 April, 2012, I cancelled Cox services for cable and telephone. All bills were paid in full by an automatic bank transfer indicated on Cox statements as "Auto Payment On Your Due Date - do not Send Payment". My homeowners’ association in Verrado (Buckeye) Arizona includes Cox Internet so there was no need to cancel this service. Since I went overseas and had a new US Army military address, I notified Cox of the address change. Cox sent statements to this address from May to November 2012 advising of a "Credit Balance Do Not Pay" for $22.05. In November, I called Cox and asked them to please send me a check for the $22.05. Subsequently, I received a check from Cox dated 12/07/2012 for $70.64. This was a difference of $48.59, which I assumed was my security deposit. This amount will come up later.

I have to agree with the other postings. We have had the exact same experiences with Cox Cable. I am furious with their continued insistence that Cox is not the source of these problems. I don't like being lied to. They expect us to pay and pay and the "service" reps answering the phones are snarky from the get go. We have tried being pleasant and understanding. They just don't care. This is Saturday night and the picture on all channels is "pixelated" to the point of being unwatchable. They say it isn't their fault and grudgingly agreed to send a tech out possibly by Tuesday! Really? The same scenario we have been through before and which other posters have described is happening again. Cox is a walking advertisement for DISH!

In November, I allowed my cable to be disconnected. It was disconnected for a whole month. The balance at the time of disconnection was $350.00. The amount needed to be paid for reconnection was $198.00. Well that would leave a balance of $150.00. In January, I received a bill for $460.00. When I called Cox to inquire about the outrageous amount, they claimed they charged me for equipment in which I was given a credit. I also should have been given a credit for December's billing. When reviewing my bill, I found discrepancies. Instead of giving me full credits, I was given half credits. Then I also was told I was charged a $100.00 reconnect fee in which I was never told about. I sent Cox a letter with all my billing, telling them I was disputing. They are still trying to charge me these outrageous charges.

It is amazing that Cox Communications is able to survive with all the technical, human, and equipment problems that exist day after day. Clearly, Cox has a monopoly that has no interest in satisfying customers, no interest in providing quality equipment, and no interest in customer care. There is no customer service, because they just don’t care. Where are customers to go when Cox has a monopoly? If I ran my business in this fashion, it would be out of business and the employees out of work.

This company should get penalties slapped on it to avoid the billing ripoff they seem to enjoy and get away with. They claim I owe them for a piece of equipment which went along with the house I sold last year. It was required that I get Cox in the community I lived but when I started my service, they neither delivered any equipment nor did they inform me in any manner, shape or form that I owed them money for a piece of equipment or that I had to return anything if I moved. Now that I've sold the house and no longer have access to it, they are demanding I pay for said equipment even though the gentleman who purchased the house also has to have them as a phone carrier. I've made attempts to have the new owner have Cox show up to "scan" this equipment as returned and rescan it to the new owner. Cox refused to provide me with anything I signed to be made aware that the equipment is theirs. Is this fair? Ethical? Professional? Not in my book.

I have been dealing with Cox Communications for months trying to get caught up on a past due bill. In March, my daughter fell ill and I missed three months of work. Upon returning to work, I only returned part-time. I understand fees apply. However, in November, my cable was disconnected for a month. Upon reconnecting the service, I was told that my balance was $199.46 to get it turned back on. I was charged $400 for two cable boxes. (Cox claims they have given me the credit.) However, they are trying to charge me $463 for my bill.

I have been trying to stop calls from sources, who in one form or another, have managed to remain anonymous. This includes all callers who don't provide a valid (callback) phone number. Cox however doesn't understand the word anonymous. Anytime I have called them to complain about anonymous callers still getting through, they have the excuse that Anonymous Call Rejection is a free service and therefore not 100% reliable. They also claim they have no control over the calls running through their own phone systems. Personally, I don't believe any of that. A company as big as Cox Communications freely allows businesses to troll their phone systems. Right, I don't think so. It's a big scam with Cox subscribers on the losing end. I don't really expect a useful/professional response from Cox, but calling them still hasn't worked. Thanks for reading.

I am having a billing discrepancy. In August 2011, I moved and I also moved my Cox services to my new address. At the time I placed the order to be moved to my new address, I asked the Cox rep to "please cancel my phone service because I no longer needed it at that time." I was told it was canceled and also at the time of installation I was told they were only installing cable and internet. Fast forward to October 2012, I am unemployed and cancelling my cell phone services. I called today at approximately 12:30 noon and spoke to a gentleman in reference to adding phone service at which time I was told I already have it! Really!? How can that be when I was told twice that it was canceled! So I checked my cable modem by plugging in a phone, there was no dial tone! I called back and got the same gentleman (who was very nice). He transferred me to "Mandy" a telephone technician.

Cox thinks money grows on trees. I just found out they pulled the guide for basic cable but not for digital. I called and they said T.V. guide cancelled their contract. But yet, if you pay twice as much you can, the listings on digital T.V. sound pretty bogus. Something should be done like a petition, or involving the BBB. Not to mention, they charge multiple times for the same tax and just re-label the tax so it seems legit. Let's take action. They are kicking us when we’re down.

I made an online payment for my cable/internet services. I received an email confirmation that payment was successfully received by Cox. Few weeks later, I happened to log in to my Cox account online and saw there was a return check fee of $50 charged on my account and my account was past due. I immediately called Cox to dispute this matter and basically was told that the account number I entered in had an error; but I did not receive any notice, email or call from them letting me know the payment I made did not go through.

Three to four wrong numbers a day over a month or more. Bad Cox switch. People dial numbers not even close to ours, even with different zip codes. This is a serious Cox issue. Fios is coming soon to our neighborhood and we can't wait to change. Cox switches must be old and malfunctioning. I doubt they will survive competition with Verizon.

When I called Cox business to continue service in Salem since office was moving from Roanoke to Salem, I was told that Cox does not provide service in Salem and that I had to pay a termination fee of over $1500. I complained to BBB. Then Cox claimed to waive the fee when approached by BBB. However, they continued to send me bills of over $1000. I haven't used the service since 4/1/2012 and yet have been paying them monthly until 8/2012. Please advise me on what to do. I thank you in advance.

On March 25th, I purchased a modem from the Cox Retail store. The following week, a Cox technician arrived to install my telephone service and advised me that the equipment he was installing served as a modem, so that the modem I purchased could be returned. Since I purchased it from the Cox Retail store, he advised me that he could return it and a credit would be applied to my account. The credit has never been received despite numerous attempts to resolve this matter with online and telephone customer service.

We’ve had bad service from day one. First, our telephone and internet service were intermittent and were off more than they were on. This went on for months while they sent one service tech after another to try to fix the problem. Finally, it was resolved after about 3 months; but in the meantime they had talked us into "repair insurance", higher speed service, and a "bundle that was supposed to save us money. But that brought more services that did not work and more equipment that they charged us for, even though we could not use it because of the problems, and continued to charge us for long after we returned it.

We have had Cox Cable since buying our home. Over the years, as the cost has increased, the service has gone from acceptable to poor to absolutely horrendous. Due to a medical bill that had to be paid, our account became delinquent, and we lost service for several days. That's understandable. One week ago, I called Cox and paid in full, and a month in advance. I was assure service would be back on by the following Wednesday (yes, five days!). We were patient. By Wednesday, we still had no cable and thus the maddening runaround began.

Volume manipulation - Television shows are being broadcast at low volumes and advertising is being broadcast at ever increasing volumes.

I have been a loyal customer at this location for over 20 years. I pay over $300 per month for your service. For months, a number of my TVs have had intermittent service, still picture, etc. Service people have been here for this problem multiple times now including today and 2 weeks ago. Tonight, after all seemed to be working with your tech (Alex), my family was watching a CVR program and all of a sudden, the same problem happened again. We changed to a live program, and again it was the same issue. Then the DVR box on its own crashed and rebooted twice. I called tech support. The first guy put me on a 30-minute hold, never to return. The second guy said he could schedule another repair guy for, say, Monday-"ish". I have a life that does not include Cox and continuous repairs. You are invited to call me tomorrow when I'm off and fix this issue once and for all or please have Disconnect call me as I will schedule a disconnect as I move to another provider. Note: I have spent over $70k with your company at least, and I'm obviously not an account your service department care about. Next stop, Facebook.

Current commercials - What is wrong with this picture? A man is smacking his wife in the face with a ball and embarrassing his adolescent son in front of the kid's girlfriend. Your new line of ads are not funny and are in just plain old bad taste. I really dislike them and am glad to have a mute button when they come on. Come on, guys, you can do better than this slag. The little blue and white men are a step up from this advertising. I hate to see you jump on the current never-ending bandwagon of bad taste TV.

I called Cox as my computer and all my phone service and electric were out due to an accident that caused the shortage in our area. When I called Cox, they didn't tell me that they would be charging me a service call. That just doesn't seem fair, that a customer has to pay a service call through no fault of their own. When the electricity was turned on, it still didn't return my phone service and that is why I called Cox.

I live in an age and income restricted community in Henderson, Nevada. I ordered Cox Cable Economy service and it took 4 service visits to get it installed. The first 3 times I waited at home, in my apartment, and no one bothered to contact me or knock on my door to see if the service worked. I had to cancel my service twice to avoid being charged for service I did not receive. The Cox technicians tested the signal at the pole and never verified that the signal was being received at the cable box. The final service request, Cox sent a contract technician who found that the cable splitter, a Cox product, was not wired correctly. Cox charged me $29.95 for the service visit. They should have waived the fee since it cost me 3 days waiting at home for a technician that never knocked on my door.

My husband and I used to live in Oceanside, CA on Camp Pendleton. While living there, we also used Cox Communications. We had the highest speed internet, phone services with unlimited long distance, and we had a substantial cable package, which included 2 DVR boxes, 3 pay channels, and a significant number of other channels through the package deal we had. We paid about $160-$170 a month for this package. We moved out to KS and less than 3 months later, we bought a house and called Cox for cable, internet and phone services.

I called Cox and spoke with Casy. I told him several times that I did not want their package. I want a price without promotions and no surprises! $126.00 a month from now on was what he told me for the phone, internet, and TV. I found out that $126 is for 3 months. I called several people and gave the name, number, and extension. And this is what I get: "Sorry, we can't do anything about this." In 3 months, it will be $156.00. Is there nothing we can do about a company, which thrives on liars to get business? There is no one to reach in this matter. They just don't care. Down the road, there will be another sucker like me.

I called Cox cable today to inquire about how to lower my monthly bill and to find out why I could not access my home phone number. I was told that my phone service was cancelled. I asked by whom and when, the young man could not give me any information. He just kept repeating how they could not cancel my phone service without my permission. So, after putting me on hold several times to "review the notes in my account" he was able to piece the account information together only to realize that they (Cox) did not input my information in correctly when I moved.