Xfinity Cable TV Reviews

We live in a high rise condo and I explained he needed to get the key from the desk and they would let him in. He was uncomfortable with that information and insisted my husband go with him. Up and down the elevator he would go, on his cell phone, talking to someone and telling them he didn't know how to do the work. He finally left just before 11 and promised to come back on Wednesday, July 9, 2008 between 3-6 pm, bringing someone else with him to show him how do the work. No one showed up. We picked up the telephone to call to see where he was, and our line was dead. When we called our phone number from our cell phone, the announcement said the number had been disconnected.

After an hour on wait, Comcast said that because the work was not completed during a certain time the telephone number "went back to Verizon." The Verizon repair service said that the number had been transferred to Comcast and they did not have it. This morning I called Verizon to get service and they said they did not control the number, it was still at Comcast. I had to go through the entire credit and approval process to arrange to get the service back to Verizon. I will have to wait a week before Verizon can send someone to my home to repair all the damage the Comcast technician did on the 7th of July. In the mean time, I need to get that recording off my number for security purposes.

Comcast kept me on hold for 2 and a half hours this morning until I had to go to a meeting. I transferred the call to my husband. He was on hold for an hour before someone came on and said a supervisor would call us back. No one called. I came out of my meeting and took up the next watch. Someone from technical support came on and told me that the switch room cant get a dial tone on the line as the work from 7 July has to be fixed. I was then transferred to Sales, where I was put on hold. Mark, operator number 4330, said I needed to go to technical support again.

Luckily, technical support was still on the line and interrupted him, stepping him through the process of looking through the case notes. It appeared that someone deleted the work order on July 8, 2008, and another work order has to be put in. In the mean time, everyone who calls our home number thinks we skipped town. I am now waiting to see if Mark will fulfill his promise to call me back and if someone can come to my home tonight, get me dial tone so the recording comes off and for Verizon to port over my number on the 17th of July. Oh yes, did you know a number cannot be ported over unless it is active with a dial tone?

We now have a complaint in to our local government and will be filing one with the FCC. Should you ever be tempted to give your telephone service to Comcast, don't do it. They are selling services they know they cannot provide. My husband has lost two days of leave. I have no phone service at my house, with a recording on the number that makes it sound as though I have skipped town. Due to the nature of my work, I am in violation of my organizational policy. We have no idea if this will ever be resolved. I have to fix the damage to my home. I have to pay Verizon to take me back as a customer.

The next day I brought them the lease agreement. I spoke to a supervisor at Comcast and the indicated that they would fix the billing. However, recently I checked on my credit history, and it indicated that the billing from Comcast had gone to a collection agency. I feel that the supervisor that I spoke with (I dont recall the name) dropped the ball and did not take care of the clearing and crediting my account, and that my credit report should not have this incident on it.

Can you advise me on how to resolve this matter? I have gone to Rolling Brooke Rental Office to retrieve a copy of my rental agreement but to no avail. They do not have records that far back. And I have gone to Comcast and they couldnt find any record of my account. So where do I go from here. I want my credit report cleared. I was under the impression that it was clear up until one month ago.

My beacon score is affected. I do not want this on my credit report. I want it removed.

I had them come and get their faulty equipment and refuse to do any buisness with them ever agian. I work in Customer Service and I have never seen a company so Poorly managed. I warn anyone looking into Comcast to stay far away. They will take your money and give you nothing in return! They use faulty equipment and have no concern for their customers. I will never make the mistake of using them ever agin.

I just received a statement yesterday with completely different rates and was charged again for JUNE-JULY and for July-August. The rates are the normal rates. I was charged 53.21 for cable, 17.95 for HBO, 42.95 for internet, 20.95 for partial month bundle services (no idea what this is), and installation AGAIN, for a total of 199.52. To solve the issue, I first contacted my local office. After half an hour, I was told by both the representative and the supervisor that since I ordered this online, it could only be solved online through a customer service rep as they did not have the codes for internet promos. They could not even provide me with a phone number to contact for online support.

So I got on the internet and signed onto chat system. I spoke with a representative for nearly an hour only to be told that they too do not have the necessary codes and I would have to contact my local office. I told her MANY times that I ALREADY called my local office and they were of no help. The chat rep insisted, however, that I call my local office as they would be the only ones that could help me. I then called this number to be told the same thing, that this could only be solved online because the local office does not have access to internet promo codes. This promo has not expired. IT IS ON [THEIR] CURRENT WEBSITE.

Everyone has been USELESS and unable to help me. It is ridiculous for a company of Comcast's caliber to not have a copy of my work order for a rep to pull up. It is further unacceptable for the company to not have an account of what my 92.93 was for. All the reps told me that while they saw I had paid 92.93, they had absolutely no idea what it was for. I have wasted nearly 2 hours this morning trying to resolve this with absolutely no progress. Now I have to go home to get the work order during my lunch break, come back to work, then take the bus and train to go to the payment center with the HOPE that it MAY be solved, no guarantees.

They have yet to resolve the issue. I am exhausted from trying to get what I should have gotten from the beginning.

The problem, we're told, lies in the band width both Comcast and Warner Cable companies are allowing their customers. CRS tells it's game customers that we should take it up directly with their IS providers. I've done so many times but with no good results as regards Comcast's affording any greater band with that I now currently have. At this point I can do no more than submit this complaint and hope that it doesn't fall on deaf ears as had my past direct endeavors with Comcast.

This game costs me $15 per month as a subscription fee. A subscription fee of small consequence to be sure. The lost benefit is not measurable except as viewed from a gaming enjoyment point of view. I am paying Comcast for good IS provision yet I am not receiving it. I am paying CRS for the enjoyment of their game yet again, I am not receiving it. Both services cost me real dollars. Both are not delivering on their promises or their agreements to their customers.

This sounded like a good idea, so we agreed. Vonage charged us $40 to discontinue their service, but we were still going to get the special price for our cable upgrade. However, when we received our June 2008 statement, our cable tv price had gone up to $103.94 from our $59.99 special. We called Comcast customer service. They said they had no record that we were to continue receiving the same cable package for the same price and refused to reduce our price according to what Mr. Woodley told us.

We also called Mr. Woodley's telephone number a couple of times and left messages. He never returned our calls. We are VERY angry about this. We threatened to cancel Comcast service but the customer service people didn't care. We were lied to and feel that we should be given what we were promised and that the employee should be disciplined/fired.

We paid a $40 fee to cancel our Vonage phone service, and are now being charge an additional $43 per month for cable, which is not what we were told we would be charged.

July 3, 2008 I get home from work at 1615 EST to find that Comcast has indeed buried my neighbor's service drop through my yard tearing up the grass on both sides of the sidewalk as well as leaving the orange warning tape and their plastic water bottles in MY yard.

So I get on the phone immediately with Comcast and start my complaint. I am told that a supervisor named Dave will come and see me. I waited patiently at my house until 2030 EST, stood up by the supervisor. When I got up at 0430 on July 4, I called again to start the ball rolling on a supervisor callback and was told the supervisors dont come in until 0800, but that one would call me as soon as they got to work.

Well, 0800 comes and goes and no call so I call them again at 0830. Now I'm told again that I would be receiving a call. Now its 1030 and I have called again this time I am given a complaint form number and a telephone number I can call on Monday July 7 to follow up with my complaint. PITIFUL........

So now I have to look at my tore up trashed out front yard all weekend because Comcast is not capable of sending competent technicians to do their installs. In July of 2006 when I moved into this house, Comcast destroyed the same part of my yard in their attempt to repair the interface in the pedestal in my front yard. After complaing about the mess they left, I was told they would come and clean up the mess. Guess what.......it never happened. Again I was swept under the carpet by Comcast.

While I enjoy their broadband service when its up and running, I have to say they have by far the WORST customer service of any communications company I have ever dealt with and I have dealt with many over the last 26 years being in the Telecom/Communications business.

They wasted my time by missing appointments, trespassed on my property, dug up my yard and left their trash for me to pick up. And this is for my neighbor's service, not mine.

I have NEVER gotten what they promised. I have had techs out almost once a week, and they tell is it's acceptable. I said to the one that was out today, I'm only getting 8 megs, i'm paying for the 16 meg service. He actually told me, well 8 megs is acceptable, i'd be very happy with that. AT which point I said, I'm paying for 16 megs and I was told I'd get 16 meg service! Again he said, well we say UP TO 16 megs. So they can give you 2 meg service, (which is what i was getting last night), and they are still within their legal rights. There is NO WAY they can give 16 megs service to those houses. They can't even give 8 meg service...they have to take the two leads and split them several times to give service period.

They talked me into their stupid digital phone service. So I finally took the bate after being hounded to death. ONly a few days after I accepted it, the power went out, and we lost all services. Why? because they didn't have a backup generator on our node. Now my phone service is not $33 a month as they advertised, but now it's $36 a month, because again fail to tell you they have to charge you for a modem fee too. I had already bought and was using my modem for my cable tv and internet. So now to get my internet speed back up, they have to come and put my modem back in for the internet and leave their modem for the phones and tv. Well it means again, loss of signal because they have to split the signal from their modem to mine. I can't wait until Fibreoptics are in here, i'll be gone like the wind.

The men pushed their way into my home and began searching my home, all rooms, even basement which is unfinished. I asked them to leave and that they had no business being there or searching my home. They said that If I bothered them again then they were going to disconnct my service.

After they left I telephoned comcast, they said they had no work order to even be at my home, there wasno proof that they were ever at my home. I said I could describe the men, they said due to company policy they were unable to offer that as a solution.

The following day comcast re appeared at my home to fix a cable box outside, apparently that is the only reason they were ever dispatched to my home. I never had a work order through them. Not only did the tresspass, they threatened me and my family, forced entry and was very ignorant. comcast has been playing cat and mouse with me since to settle on a resolution to this event. In my opinion watch out, comcast is a untrustworthy company to do business with and they have no problem breaking the law.

Then, after another 20 minutes on the phone, I am notified that none of the services are available after all, and now I have to deal with cancelling the new blockbuster account that I never needed in the first place. I cannot believe how absolutely terrible customer service has become. Reps are not educated on how to use their systems, or how to determine product availability, and then when they are caught on the hop they try to talk their way out of it by giving really pathetic excuses, which always end up reflecting poorly on the company itself.

I really think consumers need to be able to bill their time back to companies like these. It's unacceptable to waste a consumer's time, and I will NEVER use Comcast in the future. I'll read a book or use dial up to access the internet before I subject myself to that abuse again. This is beyond ridiculous.

I ALMOST took a day off of work to be there for the installation. But my emotional distress is beyond measure.

Services were disconnected due to past due balance.

I called and spoke to Brenda, supervisor, in billing who assured me that I would receive credit for my interrupted television as soon as they, Comcast, determined the problem and remedied it. I had been calling since April this call occurred on 5/30. That meant that as long as Comcast didn't fix my cable I still had to pay for it and I would not receive a credit until they fixed it. On the phone again, this time two phones at a time, one to complain about the problem, and assure the rep he couldn't help me, I needed a supervisor, and one phone to complain about the representative I was speaking to who wouldn't help me.

Some how I made it to another manager, Joe, who assured me that with in 72 hours all would be fixed and credit to my account would me made. Not so. I began my two fisted phone calls for the next three days and on Saturday, 6/8 an expeditor cable tech showed up and ran the problem all the way back to the main hub in Alvin, which is what I kept telling the customer service reps. This guy did finally show up and fix the problem. I now should get my credit of mid April to mid June. NO. I call again. This time Jennifer refuses to let me speak to a supervisor although she can't possibly give me a credit. I insisted and insisted and finally she said that Michael would look into my case and call me back. When I had not heard from him I called and again, no such person.

I was told at one point that because I didn't call everyday I was was only granted two days of credit in April. Comcast says we owe $301.00 for 2 months of them not delivering service to our home. We pay $120/month for cable, plus service calls that had nothing to do with our television of $26 each call. They owe us a minimum of $270. We owe $31, but comcast doesn't agree.

Finally a technician shows up at 9:30 p.m to inform us the work would take 2 hrs to complete and wouldnt do it then it was too dark. So, therefore,on Sunday comcast ordered an appointment at 8 am till 10:00 am. After getting up early and waiting again and several calls today noone has called back or showed up. In fact they left last night with a unit uncovered and wired exposed to the weather. My Husband and I are apalled to be treated poorly with pathetic service, and we always have payed our bill on time! We know many people in this community and I'm not shy to communicate or inform the media. Seriously if you were treated this way wouldn't it be wise to seek another communication service?

The fact is that I had to go in person to comcast here Lowell, MA and had my last name fix. How incovience I had surgery in 6/20/08 and paid Comcast a visit on 6/24/08 again I ask the same question about the bill, by the customer serives made references that it was like when a person subscribe to a magizine you paid first for there services and brushed it off. That made me very upset.

Now I received another billed from comcast and it is due on 7/04/08, try to email them but it has been impossible, I wish to know in how many day it take them to generate a bill or there billing cycle. The reason they keep changing the day of payments. I paid the first bill on 6/24/08 for the amount of $101.33 and have written another for $72.42. Ironically, it's been 31 day of having comcast has my internet and phone porvider. If this continue I would like to know my right to cancled their services and not pay one more penny.

I live of SSID and all what I was looking to decresed my phone bill and internet because I need my PC I,m a senior at community College. Please hlep me out here I got the worst deal of my life. Thank You

I have written my local polititions and after knocking on door onh my block it appears the entire naborhood is up in arms. I am now looking at the legalities of permits applied for. And the legalities of digging up the right-of-ways. [They] may not need a permit to dig up an easement BUT need a permit to dig a right-of-way.

Ruining my lawn, threats of having me arrested if I interfere. Threatened at my door step by a sub-comtractor of Comcast, not to mention the are is not marked up as per NJ state law so there is no concern or precautions taken for safety

Being somewhat technically adept, I decided to grab a wrench and take a look at my condo's cable box. I was surprised to find that someone had removed my cable from the signal source and put another cable in it's place. I got the apartment number and went to their door. At this point, I thought that this person had done this themselves in an attempt to steal cable. To my surprise, when they opened the door...standing in their living room was a COMCAST TECHNICIAN! It was around 6 PM so I am convinced he was trying to get home....he figured, As long as I hook this lady up, screw the other guy. He can file a complaint later and it will never get back to me! My cable line has all the appropriate tags.

Any Comcast technician who has worked there for more than a day should be able to identify a customer's lines by these tags. Yet he had no regard for me. Simply unplugged me to finish his job. I had him hook my line back up and he left. (Note: He never once apologized. On the contrary, he treated me as if I was causing HIM some kind of inconvenience.)

The next day, I notice that my internet is going at about quarter speed. Also, my ON DEMAND service is completely disabled. So I go back down to the box and see that the technician, in an attempt to boost my neighbor's signal, has put her line directly into the signal source (where my line USED to be). Now if you know nothing about cable wiring, you may not understand this next part. He took my line and put it on a splitter. Understandable....sometimes necessary. However, THERE IS NO OTHER LINE ON THE SPLITTER! Its just the main cable line going into the splitter and my one line coming out. He could have used a connector to put the two lines together but used the splitter instead, cutting my signal down 3.5 in the process.

This guy was NOT a trainee....he was working alone, which means he has been there for a few months. His work shows that he has NO IDEA what he is doing. It is pathetic that such a HUGE company that charges SO MUCH would send someone like this to represent their company. I am planning on going into the office tomorrow IN PERSON.

We have many customers who call our place of business with inquiries about our products or to order something from us. We could be losing potential sales and future customers. I can't put a dollar figure on what we may be losing.

Luckily no damages occurred as I did not book the service. What are the consumer's rights? How are we able to receive a quotation for services requested BEFORE the work is booked? How can we protect ourselves from bait and switch techniques such as monthly rates changing the month after service is installed (after receiving loss leader enticing rates)? I have a copy of the chat messages with the sales reps, each passing on the responsibility to another party with no escalation to a manager.

I need the money now and I do not want to devote any more of my time to their problem.

Problem continued so we purchased a new computer thinking maybe that was the problem. Problem continued so we had our software vendor and brokerage account check for problems on their end. No one else was experiencing any problem so we again called Comcast who again checked things out remotely and discovered that just maybe there was a problem. Sent out a technician who found things to be working perfectly. Problem persists - check things remotely again and find that the signal coming into our home is off the charts powerful. Send out a second technician who puts some kind of reducer on the back of our modem and says that should cut down the signal and solve our whole problem.

Problem continues. Check things remotely, admit there could be a problem, send out a third technician. Third technician finds our signal to be +17 when it should be between -5 and +5 with zero being optimum. We are too close to the tap and the signal is way to strong. There is discoloration on the back connections of the modem resembling burn marks which were discussed with the tech. Modem was replaced which brought the signal down to +12 which he feels should take care of things. My husband astutely pointed out that we were still +7 above acceptable levels and the tech responded that it was too bad WE didn't have a spare roll of cable because he could splice it in to increase the distance the signal had to travel before coming into the back of the computer which would further weaken the signal. He left after declaring the situation fixed.

Next day, internet goes down at least eight times. I called Comcast AGAIN and this time when she checks things remotely, she says things have been working perfectly since the modem was replaced and she can not detect that it ever went down. I just about hit the roof. Now she said Comcast will send out a line crew because it sounds like we may have a problem in the line which has never been checked before. And oh, by the way, she issued a $4.00 credit for all our trouble.

We will never know the actual amount of our damages. Not only could we have seen stocks going up but we could have quickly sold those that were going down. In this highly volatile market, things change in a matter of seconds. Precious time was lost when we had to log back on to the internedt, our brokerage account, our trading software, and our live feed.

We also were told when we signed up that we would receive a $300.00 rebate which we never received. When I called today, I was told that they have no record that I filled out any application for the rebate even though I gave them the tracking number I received when I filled out the form online. The tracking number is 16957258. We are at our wits end and are thinking of cancelling Comcast but were told there would be a $150.00 fee for cancelling. We should be given a refund for the phone part of our service, the rebate promised and no cancellation fee in my opinion.

My husband works out of the house and often his clients cannot hear him. His clients have told him how frustrated they are when they call and there is nothing on the other end. With all the problems we have had, I'm sure some of his clients have opted for an agent they can reach.

During the day on 6/25/08, a representative of Comcast advised that Comcast always has problems with more than one modem installed in a household due to their computer system. After approximate 3 hours on the phone with Cecil and Eric of Comcast during the evening of 6/25/08, neither modem could be effectively provisioned. As of 6/26/08, I still have no connection to the internet, with an appointment for a representative to come out on 6/27/08 between the hours of 7:00 a.m. and 9:00 a.m., for which I will be missing time from work. In addition, during telephone conversations on 6/24 and 6/25 with representatives of Comcast, I was mistransferred a minimum of 4 separate occasions during each phone call thereby placing my call back into queue, Hello and thank you for calling Comast. Press 1 for English... I then had to repeat myself from the beginning for each separate representative.

Comcast knowingly, maliciously and frauduently sold a contract for an additional modem knowing full well that Comcast would be unable to provide service for both modems as was so confirmed. Additionally, by the adding of the second modem, existing internet service ceased to function completely. Over five hours on the phone with representatives during the course of two evenings proved absolutely fruitless.

I am losing time and money with no connection to the internet. I maintain an online business where response time is of the essence. I am unable to respond to potential customers and existing clients thereby causing me great detriment.

Lo and behold, I checked my account and I am now debited twice the amount I paid. I immediately called them back and spoke with dummy #2 (Tiffany) who advises that she is going to fix the problem by submitting a claim for on my behalf, and will call me tomorrow for an update. Tiffany never calls so I get the next one (Janice) who said that Tiffany didn't completely fill out the claim form and that she would now correct Tiffany's errors. Janice also sent an email to Evelyn in billing. I asked Janice to copy me on the email, which she politely did. Well, Evelyn never called or responded, even after I wrote Evelyn directly.

I then called again every day after that and spoke with several different people, the latest of whom was Patricia who said that this was not good customer service and that she didn't blame me for being angry and on the verge of suing. She then proceeded to promise to call me back on Saturday and even gave me a time. Now Patricia is in Louisiana (even though I'm dialing a 609 area code) and makes a posture of confirming the time difference and setting the time that she will be returning the call to me with an update. She even went so far as to say that she is sending the request to two manager who really get things done, Chris and somebody else. Do you think I received that call?

I have a bulk where I live so I have no choice for my cable provider. Comcast started charging for service calls for bulk customers with the understanding that if it was a problem with the equiptment the customer would not be charged, that is a joke because they will always say the equiptment was fineit was the customers TV.

I suspect (based on trucks in the area), they are installing new customers and don't give a damn about people who already subscribe.

i have them on the phone now asking them what they plan to do about this they have let me hanging as i file this complaint !!!!! i have been online 30 minutes now and the girl that is trying to help me is laughing ..not professional this is against the law what they did going behind my back like this and authorizing all of this that i said i did not want especially my phone becuase in the federal penn .. my ld phne in which they told me over and over that i will keep does not exist now and i cant talk to the prisoner .. i think maybe by now he thinks i have abandoned him ..isnt there a law against them going behind my back and changing things ???? screwing up my pc and not giving me what i ask for with my channels

I run a large business in Philadelphia. I have lost 8 hours of time waiting fro Comcast and has spent untold hours on the telephone on hold listening to their sales pitches and becoming more infuriated by the minute.

Thursday, I scheduled installation between 5:00 and 8:00. The technicial called at 1:00 and wanted to find out if I can get the installation done than. I requested to keep appointment for scheduled time and he agreed. The supervisor called me at 5:40 that the technician is on the way, no one showed up till 7:00pm, I ran to grocery store at 7:00 and recieved a call at 7:05 that a technician is waiting on my door, requested a 5 min wait but when I got back no one was there.

This is extremely rediculous. Comcast treats its customers very bad. I am looking for other options in the area.

How much cost stress, frustration, feeling of have been cheated? How much time lost? How many sleepless nights to finish my work because that slow speed? How much business not done? When I see their commercial on TV I become sick in my stomach.

We complained 4 times until they came back and reburied it about 1 and 3/4 inches. You could kick the dirt and expose the cable. The next time the leaf trucks came, no service for half the house again. I asked them if they could run a cable in the attic to connect the other part of the house to the good cable. They said they don't do that. I asked who does and they said they did not know.

This was two years ago. They are so frightfully inept and confused that I have given up. I can no longer stomach comversation with these people who could obviously not care less. When they call me with promotions for phone and internet, I just laugh and say no thank you.

The only damage is to their reputation which apparently is so bad that my problem matters not at all.

I cannot call 911 as I do not have phone service!

She cares for a woman and it puts strain on her schedule to take days off waiting for a comcast technician that doesn't show up - as was the case today(6/12/2008). also takes classes online and not having internet access is affecting her class performance. 9-year old son has a brain disease called Chiari Malformation and utilizes the internet to feverishly research the disease and any experts that may be available to help in the treatment of her son.

Bottom line, I would like Rick Germano - SVP COMCAST customer support, to contact personally and please re-assure her that this issue will be resolved and the process of rectifying her service and faith that her voice as a COMCAST customer will be heard. I would like to know if there is any legal recourse she can take to offsett her loss of pay as a result of waiting for a comcast service representative who does not show up to rectify her service.

After waiting three days, I called again but the customer service representative transferred me to different department and I spoke with Kim. According to Kim, he doesn't know; why my promotion was discontinued but he will call me after checking/looking into this. After waiting another few days, I called again and spoke with Susan; who promised me to call back but as of today, I have not heard anything and when I am trying to talk about this with any representative, they just transfer my call from one to another department. I would appreciate, if you please help me in resoloving this issue.

There will be economic damage if they will not give me promotion at this time since I missed other deals and I do call almost every other day which will be bad for my job/work production.

This is outrageous. There is no choice. You cannot choose which channels you want. They are a monopoly in our area and the prices just keep going up. Where's the competition? Why do they have the right to do this? I've written to my senators but have heard nothing about regulating the cable companies.

I have been on the phone with Comcast all day, seriously, every 30 minutes I have called them and spoken with different people each time. They have assured me that Dispatch would be contacting me, but they didn't. They have assured me they have escalated my ticket. Unlikely. Each and every time we have called for service with Comcast, not just today, the technicians have cancelled our tickets claiming they arrived at my home and received no answer. I have been home each and every time there has been an appointment.

We are in a situation where we cannot change cable/internet companies because Time Warner sold out to Comcast in our area. If we switch we will be out extra cash each month. And the speed cannot be equalled. We work from home and when our internet goes down, we lose money, both on a personal and a corporate level. We get internet on our phones, but our clients will not accept having to wait for our responses.

Receipt was buried in move, so called twice to request number to contact local office directly. Once they hung up on me and another time told me there is no way to call them directly - I must drive out to the location. Receipt was finally located, so I called again to give them the information. First time, I was put on hold before she even asked my account number and the person never came back to the phone. Hung up and called again and they tell me I still have to drive to the local office because they cannot verify my receipt over the phone. Spent my entire lunch hour and the $4 per gallon gas to drive there. They say it is now turned off, but I cannot call the 1-800 number to verify because they apparently all went to lunch and no one will answer the phones.

I am filing this complaint in the hopes that others will see it and choose not to use Comcast. If they are already involved, I hope they will read this and know to be absolutely certain that Comcast registers the return of equipment. I would recommend calling the 1-800 number from their parking lot to ensure it is off before leaving the local office.

I going back to Verizon for phone service. Comcast should stick to cable and perfect that service. Too many companies trying to do things they know nothing about. Lastly, I want 3 days credit for no service' I'm calling about that now.

You are left without phone, internet or tv; and if you have elderly people or young children it presents a very dangerous situation.

I called and got rep. Lemeka so i told her what happen and that i wanted to know exactly how much is my montly service charge becuase it only show $24.95 for 3montly. She started by saying there is a $50.00 credit fee,$29.00 connection and my bill will be $52 plus tax & other charges, I then ask to speak with a supervisor because I was never about these charges.The only charges i am aware of was that I needed to pay $25.00 which i did when the tech came out and my montly service for basic cable is $24.95. Lemeka the rep. said her supervisor Linda G was on a conference call & so I left a message on her vmail to call me asap. I then check the website & sent an email to Rick G (SVP Customer Operation Comcast). I then call back spoke with rep. Johanna was told a diferent story, I call the third time & spoke with rep Pam. I just was to know exactly how much my montly chages for basic cable & not a set of added and unnecessary charges.

Previous to this I actually moved out of comcasts area just to get away from them. Due to pressures of the commute I had to move back into there area. I have complained to the local ombudsman but they just gave the complaint to comcast and they did nothing about it. I hate this countries love of law suits but the more I deal with this company I can see that someone needs to put this company out of business

I contacted customer service right away and the Rep put in a ticket to have this completed. I called back a few days later to check and make sure it was completed and was told the ticket had been closed and the tech did not see any problems with us accessing our emails and they were working fine. I advised them that this was not the issue the ticket should have been opened for and that we we're just trying to transfer over our emails- we were not having any problem accessing them at all. The rep then put in a new ticket and told me it would now be entered correctly and completed within 48 hours. At this time customer service also contacted my ex husband to make sure his permission was granted for this to take place.

On May 12th I called back to see what the status of the claim was. I was given some tired excuse and told that they would make it a priority so that it would be complete within 24 hours. I told them I would like a call back when this was completed to avoid any further time of mine wasted calling back in. On May 17th I still had not heard anything regarding the ticket and transfer of our email accounts and once again phoned comcast. This time I was told it was still pening and someone would be calling me on Monday. I never did receive this call and had to phone back in again on May 25th.

This time I spoke with a Supervisor named Veronica/Ronnie. She looked into the issue a bit further and said the reason this was taking so long and still pending was because comcast had not received permission from my ex husband (which they already had at the beginning of the month). Rather than spend anymore time on the phone I said I would call him and have him call in to give his permission again. Ronnie said as soon as they spoke with him the issue would be taken care of within a few hours. My ex husband called and gave his permission. Later that day I still did not hear anything from Ronnie and called back. I was told she had left for the day and as far as this supervisor new it would take 24-48 hours to be completed now.

I waited another week. On June 1st I had still not heard anything and called back. This time I spoke with a supervisor named James. After going over the problem for what seemed to be the thousandth time he said the reason nothing was being completed on this ticket now was because last weekend when they finally spoke with and got permission from my ex husband that the rep simply forgot to resubmit the ticket! He resubmitted the ticket and assured me this time that it had all the correct information, everyone's approval, and that it would be complete in 24-72 hours. He also reassured me and noted on the account again for whomever that completes this calls me to let me know it has been complete.

Now here I am, it is June 8th. I still had not received a phone call and once again had to take time out of my day to call comcast. Today I spoke with a Sup named Greg. He advised me that this ticket is still waiting to be assigned for a tier 2 rep to complete. I told him that I thought it was an eslcated/emergeny flagged ticket and was to be completed immediately according to the past Supervisors. He confirmed this but could not give me any reason to why it has been 8 days and still it has not been assigned nor completed. He could not give me any time frame as to how long it will take for someone to get assigned to this or how much longer my ticket will have to be out in limbo. It doesn't seem to me that in any customer service enviorment that an eslcated issue should take 8 days or more to get resolved. I wouldn't have minded waiting the 8 days in the beginning, but considering we have already been dealing with this for the past month it seems a little rediculus that this cannot be made a priority. Everyone at comcast seems very good about putting the blame on the person who handled the situation before them and giving excuses, but no one seems able to do anything to fix the situation.

The night of June 2 we called to find out what they were going to do to fix our cable. They said they would not be out until the next day. The next evening we called and got the same story. Pretty much been the story since. This week they did agree to give us a $100 credit on our bill, although our bill is $150 a month. For the past 3 days I have been told that someone would be contacting the Maintenance dept and call me right back. I have not had one call. Sometimes I am on hold for over 45 min.

We have no television service and have been charged, lied to and have missed 3 days of work staying home waiting on service that never shows up.

Unable to continue at this pathetic speed and will have to pay AT&T over $200.00 installation to restore my DSL service.

Yesterday 170.00 was lost from work to stay home and wait. This doesn't include airtime charges incurred by being put on hold so much over the course of 2 days.They kept either disconnecting me today and giving me incorrect information regarding times and I don't know how this company is still is business. A class action lawsuit should be filed for all the monies lost by people being left hanging waiting for no show techs and the customer service people lying to the consumers.

monies lost from work to stay home and wait for installation, airtime charges being put on hold for long periods of time. having to pay people to saty at the home and wait so you dont miss anymore work.

Got the heck shocked out of me when I touched the Internet cable coming into the house!

I took another day off from work just to be told that they would have to get into the apartment above me and the tenant was not home so they would have to reschedule. They came out again on that Saturday, April 12th and still when they left I had no cable service. Finally on Saturday, April 18th I got my outlet in my living room fixed so that I had my digital cable service. They would have to come back to install my outlet for my high speed internet. I waited to be contacted about my outlet and no one ever called. Around the end of May I sent a complaint e-mail in on the Comcast website and someone contacted me to come out and look at installing my outlet. The gentleman came out and said he would have to get in touch with the apartment complex and his supervisor to see how they were going to handle it. He would call me the following day. I'm not sure the dates here but I know it was the end of May.

He never called, so I again went to the Comcast website and sent another e-mail to customer service. He called me 2 days later to inform me that his supervisor said they would not be installing my outlet for me. I have been billed for internet service during all this time. I have called customer service only to be told that I would have to pay the bill and then they would adjust it. I have phoned the contact person that the apartment complex gave me his name is Lavell. He was supposed to come out yesterday, June 3rd and see what he could do to get my outlet installed, but he never showed. I have never dealt with a more unorganized group of people than what I have dealt with over the last couple of months with Comcast. Where do I turn now?

They are still billing me for internet service and everytime I try to call to have my internet service disconnected they schedule an appointment to send someone else out. Today I tried to login to my account online so I could send another complaint e-mail to them and they have shut-down my online access. I can't check my e-mail, complain to them or anything. Is there anyone who regulates these cable companies and how they treat their customers or do we have to just deal with it because they are the only show in town? I know I don't have all the dates down that I missed work and I probably have left out some of the dates that they were at my apartment but I missed a total of fives days of work over this ordeal.

Five missed days of work. I don't want anything out of Comcast except for them to fix my outlet so I can have my high speed internet service and for them to adjust my bill for the time that I was out of service. I currently have a $300 bill from Comcast and haven't had full service except my digital cable service from April 18th to today and my bill was paid in full when I moved.

I call this discrimination. For $14.95, the seniors can get Basic cable, which consists mostly of home shopping channels, spanish speaking channels and local stuff. The other senior complex is not even 1/2 mile from this one. Comcast is a multi-million dollar outfit, but yet they are closing their eyes to being consistent with the seniors here in this town.

The mental anguish is enough!

The other aspect about Comcast is that their technical support and customer service is so bad we frequently have to spend half a day just to find out something as simple as You have no email because hackers got into our servers. Then when the servers are fixed in some kind of ritualistic rotation, it finally gets to us 3 days after it gets to a town (Indiana, PA) 30 miles down the road.

The damage may be great as my husband was planning to use the TV as a very large screen for his writing. The other damage is psychological...Comcast clearly sees us living in a poor area and will not fund what is necessary to get HD up here yet we have a commerical account for a stable ISP address because of my work.

Finally someone told us the truth. They made a mistake and shut us off for no reason, during which time they gave our phone number to someone else. We went for a week without service. Then finally a technician came and turned us back on. They told us we would not be charged for the reconnect fees or for the time we went without service. I was already mad and wanted to change services then so I called them and they reassured me that we would not be charged for those items. They told me I had been credited and at that time I owed them nothing, and that my next bill would be credited more and I would only have to pay $70.00.

The very next day I recieved a bill for $38.00 that was behind and in danger of shut off. At this point I was tired of talking to them, so I decided to wait a couple of days before I called back again to complain TO my shock and horror, merely three days later, We received another bill. A bill for $264.79. we were in danger of being shut off.

I looked at the bills (my previous two as well). I noticed that we were charged for the month of may three times. Also we were double charged for the voice on the last two bills. Also, not only did they charge us the re-connect fees, they charged us for new lines, technical supports.... totaling $158.00!!!!! Needless to say, all the technician did was flip a switch outside to turn us back on, none of these other services were done. I can not believe this.

We got on the phone. This time they were very rude, and said that basically i didn't understand the bills correctly and we were not overcharged and we signed for the tech when he came out, so we can't prove that he didn't do all the stuff it said on the bill he did. So I asked him then, how did I go from owing nothing to oweing $38.00 the next day, then three days later over $250? How do these people stay in business? Isn't there any thing we can do?

I do not have use of my cable tv

The last 2 bills I have received have been wrong and have taken me over an hour on the phone to straighten out. And they still weren't fixed! Not to mention, our phone didn't work the first 15 days. And when they finally came back to fix it, they unplugged our alarm system that was connected to the phone line. Consequently, our alarm company had to come back, charge us $100 to reconnect and Comcast will not reimburse us.

On our last bill, we were charged again for Comcast coming back to fix the internet that never worked in the first place! Is this a joke? Horrible service!

I have never dealt with such poor customer service. I was on hold for 44 minutes finally had to call with another phone so someone could here I was still on hold aske to speak with a supervisor about my bill. I told my story then was told they were in tech service and could not help me.

I am tired of poor service over billing not keeping scheduled service appopintments etc.

I waited on Thursday and no one called and no one showed up. I have to work for a living, if I have to take off of work no one pays me. I call comcast 5 times on Thursday and they played the same game, transfer and disconnet. I finally got thru to Don signon number 72899 and he said my service call was cancelled because there was an outage in my area. I told him they checked for any outages on Monday and there were none, an why would they schedule a service call if there was an outage and why didn't anyone call me back to tell me my service call was cancelled?

I think comcast makes more promises than it can deliver on and just blows off their customers when they are busy. I am stuck because comcast is the only cable provider in my area. I have no choice but to buy their service. I am sending in a complaint to the Illinois commerce commision and also pettitioning for a refferendum on the ballot here in Park Ridge to change the cable company that is allowed to do buisness.

I have been with out my E-mail and other internet functions such as banking, job functions ect because of the incompetent employees at comcast and their attitude that since they are the only provider we just have to take it. Well one person can make a difference and individuals have changed the course of history and governments. Comcast your days are numbered.

Now we are in May and my bill is still wrong, I called back and was told there was no way my service would cost $143.00 and there was nothing they would or could do about it. I asked to speak to Supervisor, when Sharon got on the line she looked at my account and told me even though her representatives misquoted me, there was nothing she could do and they would not honor the price they gave me.

After speaking with her for about fifteen minutes she continued to acknowledge they made a mistake, but would not live up to their end of the bargain. This falls under the idea of Bait-and-Switch. I am disgusted a company would try to use these juvenile tactics to mislead their customers,I will now look into Direct Tv. I have been a customer with comcast for 6 years, and it amazes me they do not care if they lose me as a customer or not.

The financial drain on me to find new service and have it installed is not only due to the service but also to the time needed to research and decide on a new plan. Also my home business will suffer because the email address will have to change as well as the service interruption.

The most disappointing thing is they just dont care.

I want my hour of time back.

Bought movies would cut out, have audio but no video, video but no audio, bad picture reception, you name it. TV shows had the same thing happen to them. Internet would randomly die, kick us off claiming no service even if it said we had full strength, and sometimes it wouldn't even let us connect. And whenever we called to complain they were extremely unhelpful, ALWAYS charged us twice and technicians rarely were able to help us.

So then we get a $400 bill saying our service was going to be shut off and there was nothing we could do because we were late since december which is not true. Everyone I talk to is telling me the same thing but I know it is not true. They make you feel helpless. My wife would be the contact call her at the home number she can give you all the info. Please help. Mu bill should only be $165 to $175. It has never been right since we signed up with them. I want an attorney to contact me.

The result is that I will be out almost $500 for no reason. Please help

We called comcast to ask what the bill would be with our credit.They said $87.00 we went in and paid. not to go back to the beginning but they were double billing me and admitted to it in 2007 for internet for 7 months. So then we get a $400 bill saying our service was going to be shut off and there was nothing we could do because we were late since december which is not true.

Everyone I talk to is telling me the same thing but I know it is not true. They make you feel helpless. My wife would be the contact call her at the home number she can give you all the info. Please help. Mu bill should only be $165 to $175. It has never been right since we signed up with them. I want an attorney to contact me. The result is that I will be out almost $500 for no reason. Please help

The next day a woman from Comcast called me and stated that if I called her back at her 1-800 number and her extension, that she would do the free installation for me. I called her on a Sunday and she was not available. No big deal I thought, Ill just call another representative, its just a internet installation and this type of deal should be pretty common, installation guys Im sure dont make it to all their appointments every time they are scheduled so this free offer must be procedure. During her message to me, she simply stated that I could call her back, not at what time or whether I needed to speak directly to her to get the deal. So I called the regular Comcast number and I told the representative that I was offered the free deal and wanted to schedule it. So they did set up a time, and also guaranteed that I would only pay $29.99 for the next 6 months. So I thought that was even better.

Then after that, everything went as planned. The technicians showed up on May 6th and did the installation. I mentioned to them how it was great that I missed the first guy and these guys were doing it for free. They simply agreed. I signed the paper and off they went when the installation was done. I signed the paper to show that the guys did their work. There is was no verbal discussion or any written agreement to be held to the charges on the paper I might add. The paper simply states that the work has been done where the person signs. Balance due: $0. I thought it was free, and I have my internet and I can continue on with my life.

But, on May 21st I received the first bill stating I owe $94.79! For sure this must be a mistake. I know the culprit was the installation charges and it was. I was mad but felt assured that Comcast would just go ahead and make the changes and fix it. I called and was transferred 3 times, told my story 3 times and in the end I was being blamed for not having the womans name or number who mentioned the deal. I told them that the piece of paper and the voicemail was discarded a long time ago; this phone call was made 17 days ago. I explained to them that this must be a procedure and a refund was in order. They demanded proof that I was given permission for this free installation and needed to show proof in order to get the refund. I spoke to a manager but he gave me the runaroundabout 15 times.

They said there was nothing they could do, but there were two customer service representatives, and a managers approval to give me the free installation that were involved in the transaction, along with the installers. But there was no way to trace it and nobody there made note of it. How convenient for them. They gave me advice, Make sure you save that name and number next time someone gives you a promotion. If I call and cancel Im still stuck with a $94.79 bill. I would have never agreed to it if I was going to be charged the installation fee because Im in Detroit now and here we have the most internet service providers in the state here, which means the most competition. I hold a bachelors from Michigan State University in telecommunications, I should know. I also work in the telecommunications industry.

For the resolution: I hope someone can make these guys pay, they owe me and other consumers who have been treated the same. Its less about the money than it is about good business practices and holding businesses accountable when they purposely have systems and policies in place that harm the consumer.
Loss of $59.95, one hour defending myself over the phone, telephone minutes I wasted, and of course, frustration.

I'm owed the $175 that enticed me to choose Comcast vs a satellite service. Not to even mention the several hours spent on the phone.

Time and expense of researching, canceling, and re-subscribing w. a more forthright company. General displeasure with their deceit and greed.

I bought and paid to have professionally installed a new router. I experienced the same problem with the signal strength. Comcast's response to this was that they only guarantee a hard wire signal from the modem to a desktop/laptop. They offer no guarantee of service through a router. I spoke to neighbors who noticed the same problems and had service calls as well replacing their modem but continuing to has a slow signal and frequent disconnects. Finally today I signed up for business service for $89.99 per month in the hope that it will restore the signal I used to enjoy until 3 weeks ago.

$200 new router, $260 installation, 2 hours online troubleshooting the new router in the event it was the problem. The old router was less than 1 year old. $89 2 year contract for business service.

My husband cancelled the service and returned the equipment and was told that in order to recieve the deal we needed to subscribe to at least basic cable television. When he inquired as to why we were not made aware of this when initially requesting the service the rep. replied everyone knows that its on your contract. We never recieved a contract and had know paperwork stating any such facts.

Several days later an independent marketing representative for comcast contacted us and offered us a different deal. Again we singed up but never recieved the deal that was offered. After numerous phone calls and lost time someone finally agreed to honor the commitment. However, when the next bill arrived in the mail it was back to $65.99.

they did not showed up on Saturday and did showed up on Sunday, the tech that came did not know that he had to change the modem, he left with out fixing the issue and leaving the modem disasembled. I called again and they tell told me that they were setting up another appointment for Wednesday but no one needed to be at home because the problem was with the outside line. what about the modem that was left in parts. then they agreed that they will be coming back between 11 and 2 to fix everything; I always need to make arrangements to wait for the techs since we all work so we loose working time, this time, my sister is visiting from overseas and has to stay home waiting for them to show up.

I am not mentioning the times that I called besides the ones that I was able to talk to one of the so call Customer Service Rep and the 3 times that I asked to talk to a supervisor and was put on hold because he/she was taking care of a customer (what am I?) and never picked the phone up. Their service is the worse that I ever had. I will not recomend it at all.

I lost hours at work for the appointments, hours on the cell phone talking to Customer Service reps, stress and frustration because they are rude and no one knows what the other one is doing and on top of everything I got a bill from 4/24/ to 5/21 when I never got the service

My first bill came 3/27-4/26 $209.05. My second bill 4/27-5/26 $165.84. I refused to pay those bills, requested adjustments, which never happend, was sent to a service center to show them my contract, which I did. They looked at it, made a copy and sent me back to billing, who said that they refer this to special department, takes 2-3business days. Also gave me a phone number of Sales mgr for my area, whom I left several messages with, but never received a call back.

My phone is cut of for 3weeks and my cable service is basic, basic cable only. Comcast is telling me they will cut of my service completeley , if I don't pay the $419.99 for the 2 month I had the special ($65.99) package deal. WHAT A DEAL , NO ORDEAL THAT IS.

I am a NEW customer as of this January 08 and I HAVE USED the DVR service several times to record programming that I would watch at a later date..so I DID HAVE the service. He finally transferred me to a manager who agreed that for some reason it had been disabled. She confirmed that it WAS part of the Triple Play Package that I originally purchased and YES I should have it. Said she was transferring me and when I was prompted for the retention department to choose it. Where ever I was transferred to never had a prompt for the retention department and I am back at the same place I was when I first called. I explain the situation, but basically start the ENTIRE Process over again..I tell them I have now been on the phone for nearly two+ hours and my patience is getting very short. The rep tells me she needs to talk to her manager and will call me back shortly.. I am still waiting for that call and it has been 10 Days. Can someone please turn my DVR service back on..

Just frustration with Comcast and the loss of many hours of time trying to resolve this issue along with MANY others..

First, it took three separate technicians on three separate dates to come out before we finally got service, and even then we only had cable service working--no phone or Internet. The phone and Internet were eventually fixed days later. Shortly after, we were out of Internet for a week. Now, they have sent me a bill for nearly twice what I normally pay, stating that they are billing upfront and for previous service.

Well, through some investigation on my part I found out they don't even have the billing codes right in the first place. Not only that, but thay haven't credited me for the prior months payment I sent in, which of course they deposited into their Bank of America account. So, in essence, they are double billing AND overcharging. The first call I made to straighten their mess out was on April 29, 2008. I was on the phone with them for over 30 minutes. Further complicating matters was the fact that the CSR couldn't grasp the basic concepts of elementary math. So, he said he'd tranfser me to his supervisor. The supervisor never got on the phone. The CSR then came back on the line and said the supervisor would have to call me back. I gave my contact number but never got a call or message.

Wondering whjat happened, I called again and was told the supervisor would be getting with me shortly. Again, I got no call. On May 13, 2008 at 9:44 a.m., I called Comcast once again and got a female CSR this time. I re-told her the dilemma. After the standard question and answer session, she said she was transferring me to her supervisor--this was at 9:50 a.m. I was left on hold until 10:05 a.m. when I eventually hung up, effecting a 21-minute phone call that yielded no results.

I immediately called back again at 10:05 a.m. This time I got a CSR named Al. I instructed Al to skip all the meaningless chit-chat and patch me through to his supervisor. He then proceeded to ramble through the standard questions, account verifications, and other stalling techniques. I told him again to put me through to someone who could actually do something about my situation, preferably someone with a pulse and an IQ above 80. He told me to hold while he got his supervisor. He then got back on the line and said the supervisor was unavailable. He asked for my contact phone number, so this supposed supervisor could call me back. I gave him the same number as before, ending the conversation at 10:10 a.m. I still haven't heard from Comcast.

I have suffered emotional distress and lost countless hours of my personal time dealing with Comcast's account errors, fraudulent billing techniques, inconsistent service, and general incompetency. I am also out nearly $200 and have been subjected to a possible service disconnection and credit ding because of my refusal to send them more money, just as they refuse to credit my account with the money I have already sent them (they pre-bill). Something needs to be done. In the meantime, I will just switch to satellite and DSL.

Well come to find out that my ex called comcast and got my address as well as the payments that had been made to comcast. They ask that I fax in a copy of my bank statements and they would credit the account back, after faxing the bank statement to them twice they still have not credited my account back, and still have a balance of 400 and something dollars. Not only that they gave out my address to him and he is not to come near me or call me. A customer service rep said it had to be a inside job, and you should get your money back but they have yet to give it back.

Also when we frist ordered service the guy that came out was rude he said that he did not have time to look for a connection and besides he was late. I told him to leave and I called for a nother guy to be sent out. Well they guy they sent out complained about hooking up as well. My husband got on his knees and do most of the work for him. I have stopped using comcast and would never use comcast again.

What about the Hippa law they told me they dont use the hippa law they have there own law and hung up on me. I have had to move because they gave out information to some one that has physical hurt me and my children, and that has called every day since he got the number and address. We also have had to have our number changed.

I have called Comcast easily over a dozen times and what do/did I get: 1) Hung-up on. 2) Techs no-call, no-show. 3) Lied to - Repeatedly by Comcast about the scheduled day/time when the tech was suppose to arrive. This part is really really bad and apparently legendary. Countless times I was told that a tech will to arrive between 8 & noon or between 1 & 5PM and like an idiot, I waited - and waited - and waited - and waited. Called Comcast, like every hour to check on my scheduled appointment: no clue, I mean totally clueless - hugh waste of time. I was told they have no control over dispatches. And yet, you have to contact them to schedule a dispatch. 4) Techs, if and/or when they do show up, have absolutely no clue on what is the problem and apparently why they were dispatched - I guess they are told to just show up. 5) And most importantly, tech not fixing the problem as my cable went out Tuesday, May 06 and is still out. The few and I do mean few techs that did show up told me the following: the problem is with the signal - the problem is not with the signal - the problem is outside - the problem is inside - when this happens, to call Comcast and have them send an INT signal to the boxes. This is like wiping out and re-sending the cable box configs any Favorite Cable Channels settings are gone. But you have to beg and plead with Comcast to do this and this is a TEMPORARY FIX.

A few weeks later, cable goes out. Another tech told me directly to -my -face to call Comcast and cancel the service as this would get their attention to fix the problem. I could not believe a Comcast tech was telling me to do this. At others times I was told that the tech would come out and replace both HD cable boxes. Techs, again the few that did show up, were empty-handed - no replacement cable boxes. Techs did not know what I was talking about when I asked where were the new boxes. Comcast told me that they were sending out a tech to replace the boxes. Their reply was they were not sent to replace anything - and then asked, once again, what is the problem? It is as if for the past 5 months, I have been talking to an empty phone in an empty room.

Again, tech shows up with no clue on the reason they were dispatched - they just show up - and even that's a maybe - they may show up or they may not. No one knows. I have been in the customer support field for over 10 years with many different companies and have NEVER seen such BAD service as Comcast. It is as if they are deaf, dumb and blind to the ability of providing SERVICE to their CUSTOMER. Isn't that what they are suppose to do ?? Customer Service means giving Service to the Customer. Where is the follow-up call to the customer to confirm that they are back up and working? Where is the call to the customer to let them know the tech is running a little late? Or cannot make the scheduled appointment? Why do I, the customer have to call the provider to find out what is going on?

What is needed is another cable provider in Chicago. I will take ANYONE/ANYTHING over Comcast, I wish I could get satellite service, but I live in a condo that faces East. For satellite service, like Direct TV, I need to have an unobstructed view of the southwest sky.

Apparently I am left with no choice but to cancel service as the cable goes out at will with no fix and no cares/concerns from Comcast. None at all. I pray to God in Heaven to please let Verizon FIOS, RCN, WOW-Wide Open West, or ANYONE get in my area and provide cable television service - and FAST!

i called may 9 2008 talked to a supervisor michael id# mas. thats all he would give me. i explained about the wire accross my yard, and the saftey hazzard with the open amplifier . i told him my grandchildren play in the yard and it could be dangerous. his answer was to keep the kids out of there oun yard. not comcasts yard but my yard. he said they would be out in 2 weeks

My boyfriend took the modem back to a Comcast agent at a location. He said he waited in a long line full of angry customers, most returning faulty modems. The rep was not helpful, and rude in fact. We purchased our own modem, for $80, and not it works fine. Needless to say, our first four months of service was at a cost, for shoddy service. They refused to give us any money back or reduce the bill. I can't wait until we get another provider in the area, or move.

$80 for new modem, $12 in fees, and additional wasted time on the telephone (phone bill costs)- 3 hours or so.

Two days later I got a call from Comcast enquiring the time to establish the service. During this conversation, it became apparent that the caller was not aware of the special promotional package and was trying to sell me with the regular price of $99 per month. I refused to accept this offer and mentioned about the offer being sold by Anderson. A couple of days later, I got a call from Ms Kathy Greenbaum as well as a representative from Anderson. The Anderson rep told me that the package they offered me holds good and Comcast should honor it. However Ms Greenbaum told me that there was some miscommunication between Comcast and Anderson with regards to pricing. After much deliberations over the next 2 days, she called me back on my cell phone and offered me the same package at a revised price at $82.50 per month for six months followed by regular price of $99 per month.

Local Comcast technician came and installed the equipments in the next 2-3 days. I had multiple interruptions with my internet connection for which I called Comcast customer services. This issue is not completely resolved. In the meantime, I noticed that I was charged more when I received my first month's bill. I tried to bring to Comcast's attention about the descrepancy in the monthly invoice and the special package I was promised. I sent them an e-mail about 3 months ago, and have made at least 4 different calls to Comcast customer service on this matter. Once it was a Saturday. As the local office was closed, the call handler told that he will pass on my issue to the concerned persons in the local office. He promised that some one from Little Rock Comcast office would call me on the following Monday.

As no body called me over the next 2-3 weeks, I made another call to their call center and spoke to one named Steve. He expressed his inability to help me as it was a matter for the local office and transferred my call to Ms Kathy Greenbaum in Little Rock. She was not available in her office and I left a message on her voice mail explaining my situation clearly. This happened on March 31st, 2008. However, I did not hear from her at all. As I was having no luck and was wasting a lot of time on the telephone, for the following billing cycle, I just paid $82.50. In the first week of May (1-9), I was on a vacation. When I returned home on 5/9/08, I was surprised to see that my Comcast service (telephone, internet and television all three) were disconnected.

I called them again on 4 different occasions on May 9th and spoke to Mr Jonathan Ross, Ben and Sherry. I spent more than 2 hours on the telephone. They told me that there was an unpaid balance for $92 for which, my service was disconnected. When I explained the situation again - about my previous attempts to contact them and the promotional package - Mr Ross and Ben promised to call me within few minutes. They never returned the call. Mr Ross had given me his direct telephone number which was on voice mail. He did not respond to my message left on the voice mail. Later in the evening, I paid the amount for $92.50 when I spoke to Sherry as they were not prepared to restore my service until I paid.

1) I have suffered economic damage a) because of inflated price and b) because of wastage of my time spent on telephone 2) Psychological stress due to the feeling of being cheated by Comcast

I cancelled because I did not want to pay full price after being told when I wanted to cancel my service previously that my package pricing of TV and internet would be extended for another 6 months to keep me from cancelling. The next bill I got was at full price, and when I contacted them about this, I was told that I was lied to and that I had to pay full price.

I am paying $55.45 for absolutely nothing, in addition to the $34.40 I have already paid because I trusted that they would extend the package pricing as promised.

Then I was directed by there sales team to the installation department which informed me that service is not available in my area.I then asked them how do I stop this order from taking place? They informed me that I would need to talk to they sales department and get them to cancel it..So I get directed back to them and at that point they say they have no record of my name phone number or address in their system....So a day later I checked my account in sure enough it has been charged a fee by comcast...I call them back in still no record of me ordering service through them.

The loss of about 65.00 dollars and they endless amount of time I spent on the phone with these people who continually put me on hold to give me no answers of why they can't find me in their system..

I waited for a service tech on a Friday evening wherein service was promised no later than 8 p.m......no one showed. The attic ladder they broke was left open for almost a week during winter months before someone came out and fixed it. Much time spent calling and calling and getting redirected to someone else, over and over and over. Total adjustment after all was said and done ---- $20.

I have never know anyone to charge for your payment being late, especially not that much. $7.00 is alot of money, for being a couple of days past due...do they not realize that things do come up, and sometimes, like with me only getting paid once a month, I usually miss my due date. They are always raising the prices for their crappy service. Thank God, I only use their internet! I would NEVER use them for anything else.

With everything being so high from groceries to gas, it is ridiculous to charge $7.00 just because your payment is late. Is there anything legal we as a people can do to stop these money hungry giants? This should be considered stealing money from those that support comcast through having their services. It's just ridiculous.

I was unable to watch the episode I was looking forward to viewing. Why should Comcast use their prehistoric political angles to keep me from watching a program that encourages viewers to get along with the rest of the world?! There has to be a legal precedent involved in this kind of instance.

I thought I was ALREADY talking to a tech, but evidently the people they use on the first line of customer service (if you can call it that) really are not equipped to do much. One can sense this by their general cluelessness and frequent inability to retain a phone call. If this is any indication, COMCAST hi speed internet maintains one of the worst tech support centers I have encountered anywhere.

The bottom line is that their installation screwed up our computer and they dont seem in any rush whatsoever to make it right... they have their upfront installation fee and the customer be damned. Consumers BEWARE!

Without virus protection or online backup until this is resolved, and judging from their support I doubt they will resolve it anytime soon.

Tuesday we again had our service shutoff for nonpayment even though Comcast had assured us the account had been rectified and autopay set up. Again we spent 2-3 hours on the phone with Comcast trying to get the situation straightened out. Once again Comcast assures the problem with the account and autopay has been corrected, but we're left wondering whether we get to look forward to another 2-3 hours on the phone with Comcast at the end of May. The height of irony is that in the middle of the hours on the phone the other night, another employee from Comcast called to see how things had worked out after our call two months ago. Needless to say, we're angry and looking into alternatives for internet access and TV.

this month i get another bill this month for 393.89 dollars, a couple of months ago i signed a contract for 159 00 a month,but bill has never beencharged that amount.this problem has been going on for years,i have call this company several times, spoke to there supervisors, but nothing has been corrected,

if you dont pay ,they shut you down,this is terrible that they can do what ever they want,i tried calling there corperate but i could not get throught, please hele me with this problem. thank you

My husband and I both work from home offices with calls being dropped and no email service costing us business.

Video quality is sub-par and I work for a major communications utility in the broadcast video installation and service market.

I have called Comcast repeatedly and every time they tell me to change my password. This works for an hour or two and then I begin getting this error message again. They are either complete idiots and have no idea what's going on with their system or they do know but don't want their customers to know this. I am getting very frustrated with the lack of an effective response from Comcast but they seem to have the high speed internet market all wrapped up.

I use my email for work so I cannot respond to my clients in a timely manner when this happens. Also I have spent endless hours on the phone with Comcast but their so-called fixes don't work for very long.

And, as of today, someone who was probably the most honest yet: If we cannot figure out the problem, we will not be able to provide telephone service to you. Ok, so I get that there are growing pains with any merger/acquisition, but this is ridiculous. If Comcast could not handle the customers of Patriot Media, they should NEVER have taken over the company. So, when we first started calling, they kept telling us that we couldn't be scheduled for a service call because we weren't in their database. But they opened a ticket and would have someone from the designated call center give us a call to set up a time.

The call-back never happened. So, my husband and I took turns multiple times a day calling them back to get someone to do something productive. We kept hearing the same thing about the call center and they couldn't help us (blah, blah, blah), and then I decided to search Comcast's website for a complaint email address. I found one for the VP of customer service. I'm no idiot, so I know it's a general mailbox, but within two hours of submitting the email I received a call from the corporate office in Princeton, NJ. The woman was very nice to me, but ultimately, couldn't help me. She DID, however, schedule a service call for Sunday morning.

The tech came, replaced the modem, but couldn't get the phone to work because the tech in the office was too busy to put our new modem info into the database while the other tech was still in our house. I knew that was trouble. So, here we are...7 days and counting with no phone, and 3 days without internet. So, I called this morning and immediately asked the customer service rep. for her supervisor. I got one, and asked him if Comcast even knew what the underlying problem was. He admitted that they do not, and if they can't figure it out, they're just not going to be able to provide phone service to us. WOW!

So, because Comcast bought our cable company, and we were forced to switch to their service, and there are now major problems that they can't figure out, my family is just supposed to accept the fact that we may not be able to have our phone through the cable company anymore. So, if that happens, Comcast will just raise the rates of the cable because we can't have the triple package. I don't think I have ever dealt with a company as inept and unethical as Comcast. If you do have a choice for your cable, internet, and/or phone, DON'T CHOOSE COMCAST.

Most importanly, my family has had no access to 911. Also, I work from home two days a week to save on gas and mileage. Now that I have no phone or internet, I can't do that. Also, the emotional stress that my husband and I have been under just trying to get our phone restored has been daunting. The attitude that Comcast has taken (We bought your cable company, your phone doesn't work, there's nothing we can do to figure out the problem, so tough) is appalling.

My husband decided it would be less work and he said it would be easier to have the moden, router and VOIP box located in the garage in one easy to reach to location. Well, Monday came and went and no one showed up. After 4 phone calls to Comcast througout the day I was told on the 4th call by a CSR that at 4:00 that day my service was canceled. It was about 5:00 when I called. I asked why they canceled it and they stated that the tech said no new cable was needed... well that can't be true, we were losing signal, he checked it out and stood in my living room, and stated it was bad and on top of it, gave me a yellow service sheet stating in his own writing that there was a bad drop need new. I was not happy to hear this as I took day off of work to be home and no one showed up. The last CSR explained that if we continue to have problems to call back. So from this moment on, I am thinking okay, I'm nuts, and I guess I will have to wait for it to break again before I call back.

The week of 4/24, I came home from work and there was blue and green spray paint outlining my underground utilities, I then thought, okay Comcast canceled their part of the job, but did not cancel the utility company from coming out. So I did nothing... well on 4/24 on my day off, a knock came at the door, it was a sub-contractor who notified me that they were at my home to run new cable. Now I am thinking okay, what's going on. I called Comcast to tell them that new cable had been run and when were they sending the tech out to hook it up... well guess what, Comcast stated, we have no order for you... what a surprise. Once I told them the entire story, they set up for a tech to come out the following day on the 25th to hook up the new cable.

But here is the bad news... during the dig to lay new cable the sub contracted company shoveled through my main sprinkler system pipe that runs into my house and busted it wide open. It's white PVC.. they explained that they made the error and would fix it the next day. Well the next day on the 25th, no one showed up... yet another surprise. Along with this, the tech who came out stated that because we ran the new cable into the garage rather than running it where it was before to the living room that he could not hook anything up because it needed to be grounded... running it across the back of our yard to where it was before would have been a nightmare.. we have a paver patio that they could not get under thus having to run it all the way around our pool to the other side of the house... so this hook up never got done and Comcast will not do it until my husband puts in a ground.

So the story continues, now I have a gaping hole in my yard with a broken main sprinkler line... that never was repaired. I spent 1/2 my day on my cell phone calling Comcast and asking to speak to a manager to help get the water line fixed today 4/26... as it was due to rain for the next 4 days and cannot get mud and have the hole fill with water, I explained I wanted the repair done today. After several calls, much agravation and many hours of my day, I finally got a hold of someone who in my opinion was the best at helping me. She had a service manager who I cannot remember his name along with her pushing to get this fixed asap. Finally they contacted the construction co. (by my recommendation) who had passed the repair off to a landscape company to fix. The landscape company made it out today to repair the break, but would have been out sooner had they received from the sub contracted company who ran the cable my name and phone number to get a hold of me, which they did not, but after the woman I spoke with at Comcast and this unknown manager got involved they solved this mysterious puzzle, got me in touch with the landscape company to fix the problem.

Over the past 2 weeks, I cannot name every person at Comcast I spoke to, although I was very disappointed in the lack of good customer service. Every time I called I had to explain over and over the situation, I asked on several occasions to speak with a supervisor and not until today and 4 hours later did anyone call me back. If only we had DSL in our area, I would have canceled with Comcast and signed up with DSL... but unfortunately for us, Comcast is the only high speed we could get at the time. Comcast is a very large company, I know this, but don't let size fool you as with continuous bad customer service, [they] will lose customers. I hope [they] take this email into consideration and if only one other customer get's better service from this feedback than I've done my job.

Broken sprinkler system main line. Day off of work 4 hours of phone calls, which equals my time and phone bill charges

The pop instructed me, if I forgot the PIN, to indicate such and the PIN would be sent to my email. That didn't happen either. Friday morning at approximately 10:30, I called Comcast to rectify the security clearance on my online account. I was informed that the security had been added under fed law to secure my phone service. I was futher informed that service tech was schedule to arrive at my house between 10 and noon THAT DAY, to change the phone lines. I was further informed that a new phone number had been assigned. I told the customer service rep, Carolyn, I NEVER AUTHORIZED ANY OF THIS. She thought it strange too, because there were no indications in her notes of my authorization and that the new number and service tech has been dispatched within the statutory three days. I would never have known that the phone service was being change had I not inadvertently gone online to look at my cable/internet bill.

I spent more than two hours on the phone with Carolyn cancelling the unauthorized phone service and getting my online account security clearance. The scary part is these people could have changed my phone service with my authorization, and reassign me a new phone number without my authorization.

I also noticed that Comcast claim to be on-line 24/7 is not real. If I have a peer to peer program running in the backround, I find that my connection has been lost and my computer has been reset or restarted resulting in loss of work performed. I am also a serious gamer, who plays video games on servers with 50 other peers online at a time. I find that my ping ratio is far greater than the other players. An average ping rate should be between 80 and 150. My ping is variable between 300 and 800, close to 5 times the average. So where is the benefit of Comcast? My service is supposed to be a clear cut line to Comcast, but I find that my line is piggy-backed along with other lines, cutting the benefit of high end users to satisfy the masses, while still charging top dollar across the board.

I also realized early on, when you sign up for the Comcast High Speed Internet, they try to sell you the upgraded service for more money. But Buyer beware, because for the more expensive package there are no better results, in fact the results are exactly the same, same bandwidth in the up and down slope as mentioned earlier, therefore when signing up, go for the minimum cost.

I spent more money per year on Comcast services than if I had gone with another company offering the same deal on internet services for less, but received the same bandwidth in the up and down slope as Comcast had offered.

My time and effort to track down and change my email for sights that I may not even remember after 5 years of using the same email address.

However this was the damage, so to add the phone service was only 33.00dollars more so the new package that I have to pay was 99.00 for two years for digital cable, high speed internet and phone. So I agreed to pay 99.00 plus the installection fee that was 30.00 dollars for just the phone. When I received the bill Comcast charge me $500.00 dollars, when they told me that to change to have the 3 services in one package, looking for savings I got this bill.

I called them which was a hard time because most of the time I called they hand out my phone call and when finally I spoke with one of they customer care they say that will scan my account and will change those crazy charge that are not suppost to be there. I wait for the result then when I recieve the bill this month they charge again more fees and did not clear my record now I have a 500.00 dollars bill that I do not know where here in Massachusetts I can go a clear this mess because I am trying to be a good customer and look what this company is doing to me. I use comcast because of the advange of the internet that can help me a lot with my work at home and with my research, but this is not reason to scam me. So please if there an attorney who can advice me and tell me what can I do?

They broke the contract without any notice & when we refused to be taken advantage of they threatened me with a made up charge for discountinued the service which again is very unreasonable. These practices are unprofessional to say the least and we would like to join the class action suit against them, as far as Direct TV, almost the same situation.

We contacted them on November 30th 2007 to take a promotional offer they had sent to us in the mail for $34.99 for a period of 9 months with bonuses. We get our first bill and to our surprise we were charged full price for everything with no promotional prices.The $34.99 turned into over $90.00 This has been a real nightmare for the last 5 months. Every month has been something different and every person at both companies that I have spoken with tells me something different. This is really a bad problem and from what we have been told and heard we are not the only people dealing with this problem. Again, I wish to join the class action suit against these companies and try to stop these companies from doing this to other people. I have already received a notice for not paying from both of these companies which isn't right since I didn't agree to any of these charges. I need assistance with this matter ASAP from someone there.

These 2 companies are threatened to tarnish my credit which is in the high 700's and I have been an upstanding citizen in my community for over the last 20 years. I'm a retired fire fighter and have served the people so I feel I need assistance here with this problem before it goes any futher. I just want these companies stoped from the bad business practices and before they can do more damage than they have already done.

As it was not fixed I then called Comcast 24 hours later to cancel my account as the service never worked and they were clearly to impotent to solve the problem. Furthermore, Comcast still owes me a refund, as they demanded an excessive amount in payments refusing to refund my money for the last year and half on a previous account.

As each and every time I contact Comcast I am lied to, however when pressed to actually read the account information everything I am saying is in their notes. The fraudulent billing of Comcast has been reported to the appropriate Federal authorities so they are aware that Comcasts standard operating procedures are fraudulent not only with regard to download speeds but also in their billing practices. As Comcast admitted in the fall of 2007, they were already billing another account for my television services through 1/2008. Obviously demanding payment from me for services already paid by another is illegal as I was very clear in August of 2007 that I no longer wanted the services I ordered.

Comcast was told in writing in January 2008 they had no authority to call my cell phone running up my bill because of their inability to follow through with and keep track of agreed upon account adjustments. Unfortunately each time as I have tried to solve this problem with them in writing I am bombarded with phone calls from a belligerent woman, Maria Manning, who is completely ignorant of previous account activity.


Paid in full but still being tracked by the collections agency for current account.

Never received refund that I am owed on my last account.

2) Each month, they charge me for an additional outlet, even though I am only watching on one television, because I have a dual-tuner TiVo. They did not tell me that was going to apply ahead of time and I really don't think it's fair.

3) My high-speed internet connection with them is slower than my former DSL connection. I sat for over three minutes just waiting for this page to load! I don't understand how it can be marketed as high-speed.

That never happened and now they are trying to collect for a service they couldn't supply.

I pay $120 to watch TV and they just do what they want. And there is no choice of other companies. Hello monopoly!

The consequence is they still get the same money for a lessor service, not the one you signed a contract for!

I am down to about 5 usable channels that I do not truly care to watch. Does Fox own Comcast, because Fox news apparently never has any problems! Customer service repeatedly tells me the problem is on my end and refuses to refund me the difference for my time and effort.

Let's sum this up: $25.99 - Reconnect Fee; $13.99 - Additional TV Fee; $18.00 - Monthly Bill. To get setup this month with their service, it's going to cost me close to $58. Every other company I worked with to transfer my services offered it free of charge. I don't know how Comcast can actually get away with this, but I don't plan on being with them much longer.

they replaced to box again and checked the signals and said there was nothing wrong with lines it was the 'new box and replaced again. the again a week later someone had to come again to 'replace the box! this was in january 08, numerous amounts of phone calls and I asked them if I could be credited at least something and they said no but maybe 40.00 that is a joke considering my bill is about 100.00 a month!! now here it is march 8 and I awoke to noe cable and no internet again! I called for three hours and finally got thru and they said someone would be out from 12 to 4 today. they never came.

I run a business from my home due to my disability (MS) and am working for a psychologist. I now have to call patients back using my cell phone! This is not the kind of service I expected. A supervisor named Lorna was supposed to call me back yesterday, 3-5-08, but guess she is too busy. Just wish someone would tell me what the problem is and if it is going to continue. Do I contact the FCC? PLEASE someone help me out here!

I've lost minutes used on my cell phone. In case of an fire/emergency and cell phone not available, I would have no way to call for help.

Then I saw the report about them using some programs to scram the connections and control what they want and don't want for us to see. And at the moment, I'm just waiting to see what happens to the problem that the FCC is investigating. I also have had several times where the entire cable connection is gone due to an outage; however, it has only happened to me and a few on our neighborhood--along with some channels being randomly either censored or taken out.

I had to quit flash video and gaming testing. I've lost connection to several sites and games I've paid for.

I paid them $100 for the first bill; now it's $142. If I don't pay, my phone service is going to be discontinue. I can not stay in my house without phone and internet service. I am a sick person, mentally and physically.

Once at the payment center they said that they cannot credit bills, and I would need to call the 1-800 number again. The representative at the payment center promised to email their supervisor and to call me the next day, which never happened. My recent bill came yesterday 02/19/2008, and the installation fees had been waived only due to the fact that I refused to mail them with the first month's payment. The most current bill is now for $132.00 which is not the $113.00 that was promised. A call to Comcast again revealed that they increased a cable service rate immediately after they committed to a monthly charge of $113.00. Also, they said that I was now being charged for a dvr box because the tech that installed the cable was only supposed to install an HD box. Comcast has refused to honor the commitment they made and even had the audacity to try to schedule an appointment to come and switch the cable box--oh and they were going to waive the normal fee that usually is charged, like they were doing me a favor for their mistake. So Comcast sold a product and then charged a different price. If this happened when using a debit card at a store, one call to my bank and the charge would have been corrected. It is amazing what a company can do when there are no reasonable substitutes.

Comcast offered a product at one price then after the fact they failed to honor this agreement. This has me to spend time waiting on hold and will force me to pay more for my service.

I am not getting the services for which I am being billed, and the hassle of contacting the underlings constantly is annoying, netting no results.

When Comcast installed my phone they were told before installation that we had ADT, and the technician assured me it was no problem and everything was set up and ready to go. He even said he called ADT, and everything was fine when I wanted to verify when he left that it was ok. ADT confirmed that they never contacted them for the change, and when the Comcast tech was here he should have called them and sounded the siren/panic button with ADT for a test. I was here, and they never tested it. So, we have been paying our ADT bill every month for no service, and then to find out, God forbid, in the event of an emergency, fire, or burglary, not only would no one respond--I would have had no way to call for help as happened yesterday.

Loss of 1 1/2 years of ADT payments. Potential risk to lives and home with no alarm and telephone when thought I was connected. Walking into my home when there could have been an intruder.

I have chatted on line, and they disconnected me. Of course I have canceled the service. I have called about 10 times, and no one will listen to me and resolve this issue. I am not paying for something I did not do. One time when I did speak with a rep, they gave me a different phone# than mine--a 510 area code and I am a 408 area code--so I believe they know there is a mistake and don't want to credit my acct. This is how they make so much money. I am so frustrated. They are ruining my credit rating and my reputation. I have seen so many complaints about this same issue. I think there needs to be a lawsuit against them for scamming people.

Serviceman scheduled for Friday. Fri / Feb 15: Serviceman can't find problem. Told us to get cable a box because the cards don't work well. Trip to Comcast store. Returned card but store out of cable boxes. Sat / Feb 16: Drive to Comcast in Webster to get box and a 126-minute call to Comcast. Told box not working. Second trip to Webster. Finally, rep noticed error in Comcast set-up of my account. Error corrected. Returned home with same box, which worked.

I spent 5 hours on the phone, 90 miles driven, a vacation day used, a service disruption and a lot of inconvenience.

WELL... after the tech installs the new modem, there's no dial tone on the phone lines. 5 hours later; this unexperienced tech had altered all phone line cables in the exterior box, and had no idea why the line was down. When we call Comcast, we are learn that Comcast DOES NOT provide 'RingMaster' service AT ALL. They could only support up to 2 independent phone lines, as opposed to 1 phone line that supports 3 as it is with 'RingMaster'. Well now it was too late, Comcast has the lines, and we have to revert to our service with AT&T. But it's too late... Still we are without dial tone and our at home business is a dead halt. The Comcast/AT&T conversion is promised to take up to 12 business days. I would like advice in what legal action I could take against Comcast for their FALSE ADVERTISEMENT. Thanks!

This has caused our business to have no communication for 12 business days, and the possible loss of the phone numbers that were established with the RingMaster.

Cable was shut off and I was forced to make a double payment. In my time of financial need this has caused other accounts of mine to become delinquent. I keep getting the run around. I leave voice mails and do not receive phone calls back on a timely manor. I am forced to call again and again. One department says they sent my information to another department. When calling them, they sent it yet again to another department. My cable account now shows late payments, etc. My bank account is short the money. My other accounts as a result of my missing money have been affected.

However, when accessing Netflix from home, I get a message that my internet access is within the limits for streaming video. The moment the movie starts, I get the message that buffering can take from 2 hours to 12 hours to watch a movie. I have researched this issue only to find out that Comcast has been accused of manipulating internet access. Also, formal complaints about issues similar to mine have been filed with the FCC. Comcast claims that they are not manipulating internet access, but many folks are complaining about the same thing. (Where there is smoke, there is fire.)

Since Comcast is the only cable company in Detroit that offers high speed, people like myself who watch movies via the internet are just out of luck unless they pay for a dedicated cable internet access service.

Comcast's moving of these 3 channels to the all digital subscription plan is simply a bait'n'switch sort of business gimmick to try and get me to buy a higher priced plan. I had a contract with Comcast when I signed on that included these 3 channels, and I want them back.

My biggest gripe is that I wasn't given a pin # to set up my email account. I have called 5 times trying to get it. The first time I called they said it would take 5 days--that it had to be mailed for security reasons. After 5 days I called again. This time I was told it would only take one day. Two days later I called and was told it would be resent and would take 2 days. On Saturday when I called after receiving my first bill, they said I should get it Monday. It is Thursday night, and I haven't gotten it yet. Tonight when I called was put on indefinite hold when I asked to speak to a manager. After spending $100 on a router and $60 for a wireless usp adapter (for 1 computer-that used to work on hard wire) all my computers are working.

Damaged wall, new router($100), usp Adapter ($60) wire in front yard not buried (hazzard due to dogs and children).

That would be fine, except I was told otherwise. I've worked in customer service myself, and if a customer claims he/she was told something like that, you go with it. The customer is always right, right? Well, now I don't know what to do because that guy was so stubborn, he was going to let me cancel rather than help me out.



I will have to find and switch to a new system, which will take at least weeks. In the meanwhile, my ability to work from home is seriously limited.

I refuse to pay for a service call when I know the issue is outside, with their lines, and not in my house. At least Roadrunner was good about coming and checking the lines and would at least tell you straight up if they were in the neighborhood working on the lines. Comcast will out and out lie to you... Oh no, we are not working anywhere in your area and all I have to do is get out and drive down the road within a mile or two, and there they are, dinking around with the cable lines. Why is it that we are forced to accept one cable company and their poor service?

I lose money because I cant keep a steady connection that allows me to complete my work in a timely manner without having to unplug and replug my connection, reboot the computer, etc..

On Jan. 3, the same problem that evening, and I called again. Ralph told me it was congestion in my neighborhood. (Not enough band width to support the neighborhood request for service--and the first person to be honest with me about their problem!) I asked for a supervisor to discuss this and was forwarded to Amanda. We talked and she opened a work order (#112006862) and promised me a call back by someone within 72 hours. That call back never came. On Jan. 20, '08 we could not get basic internet access, and the modem was not functioning properly. I called about the problem and Juan in Texas told us that we could exchange the modem ourself to avoid the service call charge. The next day my son was denied the exchange by the local office people stating that they had to make a service call to exchange it. (Juan offered a $20 account discount for all of our inconvenience [haven't seen it yet], but it doesn't fix the problem.)

I am documenting every failed attempt to get onto their home page or internet access. I'm so angry that I can't read my emails daily on Comcast unless I get up at 6 am! I have asked all my family and friends to use my AOL account because I can usually get internet daily--just not Comcast homepage. I'm paying a premium price and getting ripped off! I'm tired of their excuses. We have known all along that the problem is not enough band width to support the neighborhood demand. I have seen Comcast trucks in the neighborhood almost daily since Christmas. Plus, my son is a student at ITT Tech and has access to many people who know all about what's going on with Comcast. If I could switch to Qwest or Verizon, I would in a heart beat; they just aren't available in our area yet.

By this time I was livid and asked to speak to a supervisor. Once I spoke to the supervisor, he stated that I was misinformed and that I have to pay at least another $100.00 more and be billed for the remaining balance in order to get the service restored. If I had known that I would need to pay the $100.00 more, I would have waited another week when I was more financially secure to make the payment. After agreeing to pay for the extra $100.00 (since I had already paid the $115.00), I continued to place an order for one HD box for the living room and one regular digital box for the bedroom. I was given an install date for 4 days later.

I was told to call the within the next 2 days to see if there are any cancellations. I called Comcast within the 2 days and was told that there were none and would have to wait until the regular time. During this call I verified that 2 boxes were ordered. When the technician arrived, he stated that he only had an order for 1 box, and it was not an HD box. By this time I truly wished that I had gone with Dish Network! I called the customer service department (unfortunately, screaming on a Sunday morning) about the incompetence of the customer service department. Now I am going to be charged more money for the 2nd box, when I attempted to get the cost up front. I can truly say that I am more than unsatisfied with the customer service that I received.

I have no idea how many calls I have missed that are in the dark hole of voice mail that I cannot access. Fortunately, I can still get email through my previous carrier but had to make arrangements to do by remote.

Sure, this isn't much, but if somebody took that same amount out of your pocketbook while walking down the street, you'd call a cop. The Comcast man who came to our house claimed that he installed a new plug in another room. He didn't do it, and we tried to tell them they could come to our house and check if they wished. The second charge was his professional install charge where he was to set us up on our computer and get us rolling. Well, he left and told us he could not set us up because the 'system was down.' Later, we spent time making three calls to finally get us up and running. The installer did not perform his 'professional install' due to the fact that his system was down, yet we were billed for it.

Just making our calls to get on line with Comcast over the years have given us a variety of reasons never to return, and we will not after this year. If you call, be prepared to talk with people who don't know a thing about their company or the services. Rule of thumb: You must make at least three calls to finally find one of their tech reps who understands your problem and can help you. Frankly, in my lifetime I've never dealt with a worse bunch of misfits. It is obvious that the company does not have a good quality assurance program or an active customer service team that listens and investigates customer complaints.

Comcast, at the time of this writing, has our money and continues to refuse to credit us for services that were not performed, and calls made to them have been a total waste of our time. The cost to us has been added phone charges and gas money that we should not have had to expend. Our first call to them should have taken care of the every concern we've had. Over the years, we have been told by their reps that the problem is a 'software problem,' so we paid money to Microsoft techs, only to discoverthat the problem was turned right back to Comcast, who had passed the buck because Comcast's techs could not diagnose the problem correctly.

Financial damage: Extra charge of $13/month for 12 months=$156

Why can they do this and charge the same amount of money.

A nervous breakdown - I am almost 70 and I sure don't need this.

I realize that Comcast is on its way to monopolizing the market, but does this give the right to swindle a customer? I ask that they please do what's right and correct this situation. I would like to continue to do business with Comcast and was planning on adding phone service to the list of services that I subscribe to. It's probably not a big deal to Comcast, but I also will be filing a complaint to the Better Business Bureau if the promise of a rebate is not honored.

Their manager said even though it was their mistake twice in 2 months, they would not extend my promotional plans for an additional 6months. All they would offer is an inadequate $22 credit for another week without any service. They have a monopoly in MD, and I can't get Verizon services yet were I am. So basically I have no cable (it is cut off), and I need the internet for school; so I have no other choice at the moment.

The issue that I am fighting now is they believe I have hardware at this duplicate account. They use another company to collect hardware, and I call in and tell them I have no such equipment. They have opened tickets in the past and are opening one again. No process has been made with these research tickets. Why can't they fix this before something else goes on my credit report for hardware I never had? I'm a paying customer who has been taken to collections, with an account in good standing. I shouldn't have to write into the BBB and other agencies to let Comcast know I am frustrated. They should take care of their problems in house.

Overall I've complied and listened to every word they have said. I went to the local offices, and they said to call and talk to a supervisor. That doesn't work because they 1. Won't let me or 2. Say they are gone and offer to call me back. Then I waited while they opened tickets for this cable modem. It doesn't exist. I waited over 10 days before, and opening another ticket isn't going to matter. Comcast needs to realize that their support doesn't help resolve anything. I have called and talked to countless people. This is an issue that should have been resolved in November.

My credit has been damaged because of this.

I have been paying my bills in hopes it will get corrected; but the next month comes, and it's even higher. I am sick of calling trying to correct. I have wasted many frustrating hours and anguish over my Comcast bill, and I have overpaid but can't get them to correct the bill for that month. They told me they do not send corrected bills-- just pay the amount on the bill and we will credit you next month.

I am single and barely able to make ends meet. This additional fee is a hardship.

Since August I have been calling Comcast to clear a bill with over $600 worth of ** movies which I didn't order. After calling a couple of times (with no help from their agent), I finally got an agent to see there was a problem with the box, and I couldn't have possibly ordered the movies. The box was changed on Sept. 22. I was hoping to get credited for the movies and was waiting for a letter with the credit--which I didn't get. In the middle of October my service was disconnected. I called again, and the agent said I was denied the credit. I was reconnected and was in line to get the credit--a form I was supposed to get in the mail which I never got. It's November now, and I got disconnected again. Called Comcast and they say they can't find the form, and my credit was denied. They say I have to wait (without cable, of course) about 3 weeks to see if I get the credit. It's really unfair to me to wait when it was a bad box problem. Can you guys help me out?

I contacted the Comcast Damage Claims Dept. and Martin came out and said that it was not a Comcast problem. After which I spoke to his supervisor (I believe his name is Richard), and he said the same thing. They will not take responsibility for the fact that before they did whatever they did in setting up the internet, that they changed the configuration and settings that allow me to use my computer. I am told by Richard that I have to take my computer to a bona fide computer specialist at my expense to get it fixed. I do not feel that I should have to pay for their improper techniques or inadequacy of computer knowledge that caused this problem. The problem did not exist before they set up the internet, entered my computer and changed my configuration.

I have not taken the computer to a specialist yet.

I pay $50 per month and get very bad service. Comcast holds a monopoly and they should be held to some standard.

As soon as Comcast took over I began to have problems. Do these people at Comcast fiddle with the wires all the time or are they just incompetent.