Xfinity Cable TV Reviews

This list just goes on and on. I have never received my REBATE COMCAST..and they disconnected my service after I made a payment. I have not gotten a credit for all the time my cable was off due to Ike and they have decided to charge me for services in advance rather I like it or not.. I never agreed to this. I HAVE BEEN LIED TOO. And I am burning mad about it. I called the main office and talk to Lisa and was promise that they would call me back today to resolve my issues. HELLO LISA STILL WAITING. Comcast is a Joke. That poor customer service team is going to run the company in the ground. Oh by the way my phone is still off.. I am just...this is nothing but a nightmare... I just want to wake up. STAY AWAY FROM COMCAST IF AT ALL POSSIBLE.

I called my local office (Joseph **), and he confirmed that no-one had been trained on the new system, including himself. I pay over $100/mo for my service, and you would think that Comcast wouldn't use their customers as "guinea pigs" when their own employees haven't been trained on a product that we are forced to use through Comcast.

Last month Comcast was performing upgrades in our area. The result of this upgrade was that we had no internet service for 9 days. First appointment no one ever showed up. Finally, a few days and someone shows up and says the problem is because of some connectors the prior Adelphia person used in the attic. They replace said connector and the internet works... for 3 weeks. Then it goes out again. They say they cannot come out and fix this for yet another week. So, out of a month, we have service MAYBE 75% of the time. And they have the nerve to bill us for a full month.

Now-the cable box isn't working and the tech help tell us to replace the box. We do that but said replacement does not work. They tell us no one is available until the latter part of next week. Horrible - their service is just horrible, and if FiOS or some other broadband were available, we'd jump on it in a second! We will probably be switching to satellite TV, which is much more reliable and their customer service is top-notch. And as soon as a broadband alternative comes around, Comcast will see us in their rear-view mirror!!!

Here is my history: I filed the rebate form and they were received on 5/25/08. I was quoted 12 weeks for the rebate. It never came. They referred me to Check your rebate.com. I don't know what the relationship is between the two companies. I contacted Check your rebate and was told on 9/8 by rep# ** a check would be sent at the end of September. After not receiving the check, I was told the list was scrubbed by rep **. I am suppose to be on list to get a check on 10/20. I am very doubtful this will occur because after reading other customer complaints, I recognize that I am on the same path of frustration that other customers described.

The installation/service technician that came to my home was equally enjoyable and knowledgeable with the products and services his Company offered. As it turned out, the modem I had needed to be replaced. Was I mad at Comcast. No - they were wonderful. My modem was replaced, all of the television fittings in my home were checked, I was offered credit to my account for my inconvenience, and was given a business card with my technicians name on it with his cell telephone number should I have any problems down the road. I don't know about your poor experiences you've had with Comcast, but I can tell you, although they are a service provider, you get a lot more using honey than vinegar. I was respectful of the representatives efforts, which was reciprocated 10 fold. Think about that before you call and freak out!

There is an entry CHSI Internet Buy Modem $0.00? for every statement when I had the internet service. If I have the Comcast modem, there is a $3 monthly rent. To me, the statement is a proof that I don't have the Comcast modem. But their phone rep and store rep wont buy this and say they can not take the charge off. I feel that a big company can't use inventory out? and our system never make error? as a proof to make the customer to pay for the product or service never ordered and never received. If Comcast gets its way, will it inventory out? a panel TV and bill the customer for thousands dollar?

If their system is right, there was a modem went out under my name. This is an identity theft case. They are not cooperative and can't provide any order and delivery information. Their customer service is poor. The rep said that they can see only the current account balance. The cable store is even worse. When I tried to pay the balance exclude the $40 in question, they refuse to accept the payment.

After a short conversation, he said that he could send a technician out the next day between 9:00 am and 5:00 pm. I told him that was not acceptable and wanted to have a technician out this evening and asked to speak to his supervisor. I was put on hold for a short time, and then he came back on the phone and told me that there was an outage in my area, and that the service technicians were on the problem. I asked again if there was indeed a problem in the area, and he said yes.

I waited about 10 minutes and called Comcast back, and this time pressed 2, which was the Internet Service department. I spoke with a Katrina (last name not known). I asked Katrina if there was an outage in my area. She responded no. She noticed in my records that I had just called in earlier, and I told her of my conversation with unknown telling me that there was an outage in my area. Once again I asked to speak to a supervisor. I told her that the outage story was apparently just a blatant lie, because I asked that a technician be sent out that night. Katrina was helpful, in that she tried to send signals to my modem to fix the problem, however, when that failed, she returned to tell me that there was, in fact, a problem outside, and that she was going to see if a technician could come out to fix it that evening. Unfortunately, I was put on hold, and then disconnected.

Third call: This time I called Comcast back and, once again, pressed 2 for Internet Service hoping to speak with Katrina. I reached a Marie who I told my story to for the third time. She said that the quickest way to get service out to me would be to transfer me to cable-TV department, which she did. Victor answered the call. After repeating my story for the fourth time, Victor assured me that there was no outage in my area. I asked to speak with his supervisor, apologizing to him that I was just getting frustrated, and wanted to get the problem resolved that night. I was put on hold for a short time, and Victor returned to tell me that there was a general problem in the area until 11:00 PM that night. I asked if I could still speak to the supervisor, and he said he was unavailable. I then asked what his supervisor’s name was, and he said Ruth. I have no idea whether this was a first or last name, but Victor said his/her employee ID number was **. Strangely, I could hear the supervisor Ruth giving Victor his/her ID number in the background.

Friday, October 03, 2008 - Since I still had no cable TV, internet, or telephone service at 6:30 AM, I called Comcast back to schedule a service appointment on my way in to work (approximately 8:30 AM). I was told that no service technician was available until Saturday. I initially scheduled my appointment for Saturday between 9:00 AM and noon. The representative asked if I wanted a 30-minute call before the technician arrived, and I declined. When I arrived at work at 9:00 AM, I called Comcast back and told [name unknown] that I would prefer the 6:00 AM to 9:00 AM service call, and that I would indeed like the technician to call before his arrival. The representative told me that if I did not answer the phone when he/she called, they would not show up. I asked what number they would be calling, and he said my home number. I reminded him that since I did not have any service from Comcast, how could I possibly answer my home phone, if it was not working? I then gave him my cell phone number for the 30-minute advance call.

Saturday, October 04, 2008 - 8:30 AM, Bill, the Comcast service technician, called me on my cell phone and showed up at my house within five minutes. I showed him the box, which is located in my neighbor’s backyard, and also the exposed cables located in the common area. The first thing he noticed was that my temporary cable installed a year ago (September 2007) by Comcast was never replaced, nor was it buried. He also said that my neighbor, who has Comcast internet only, was sharing my line. When he was done with his repairs, I was told by the technician that the Comcast repairman that repaired my neighbor’s internet connection, cut my line intentionally, so that my neighbor could not receive free cable-TV or phone service, thus cutting off my service entirely.

First of all, the deceitful responses that I have experienced from the Comcast representatives after my initial service calls are revolting. In addition, to not be able to speak with a supervisor, who was never available (even though one was apparently standing next to the representative, giving him his/her employee ID number) is very poor judgment on Comcast’s behalf and bad PR. I have all intentions to report this to every governmental agency to expose Comcast’s conniving methods to deceive their customers.

I would also recommend that Comcast hire more intelligent people in their call center. It is obvious, that the most common response that their employees are taught is, "I am sorry but that is not possible." They obviously have no idea what they are talking about. However, this is not their fault, this is the fault of their supervisors, who should be reprimanded. I can only assume that because Comcast has a monopoly in this area, that they feel they can do whatever they please. Common Virginians stand up against this monstrosity. If you have (or have had) an issue such as mine with Comcast, please voice your opinion.

This is part of Comcast's continuing effort to reduce service, but keep charging me the same high monthly fee. They are dropping the news service with less than 30 days notice and not offering any replacement except at an additional cost to me. So I get less service from Comcast without any reduction in my monthly charges. One of the reasons I subscribed to Comcast was for their news group service. This is something I use on a daily basis. No they are removing it without any replacement. I can subscribe to Giganews on my own, but at additional cost. This is not fair. I should not have to pay more for the same service that I agreed to when I subscribed. Comcast is using this to make more profits for them while lowering service to me as a customer. They need to replace this service with an alternative if they cannot continue with Giganews and do so at the same cost to me.

I just received my latest bill that charges me the NCAA Football season. I called to order one game which after an hr on the phone and still problems with their system, according to Comcast, nothing was ever fixed, no games, but yes the charges seem to work perfectly on my bill. After I tried to cancel because I missed the only game I was interested in, and my receiver was not working they told me I couldn't get out of it. So not only did I get charged for $129, on top of everything they then proceeded to charge me $24.95 on top of it for some sort of customer trouble call? Hmmm... that's fair! I called because it wasn't working and I got charged. I'm very close to violence and now understand why people go postal!

We've had people show up 2 hrs before our scheduled appts, no show, and show but not installing what we need (amplifier) which I've called 15 times about. My wife has taken time off work to meet with Comcast completely inadequate repairmen and have cost us money. I'm going post this message on all internet outlets to let people know about this poorly managed, poorly run, poorly adequate cable system, no wonder they lose thousands of subscribers to the satellite companies... I've also noticed how when you call to billing or cancel, they don't answer or you're on hold until you give up. Nice job George Bush helping corporations screw tax payers when we pay your salary... **!!

Of course as of today the problem is not fixed. I call the Company and nothing is done to adjust the problem. I feel at this point in time all monies that I paid to them should be refunded. I am receiving only 1/4 of what I pay for. I pay Comcast at least $113.00 per month. I don't know where else to go with this because at this point in time I get sick in the stomach and mentally punished from watching my TV.

Physical damage is stomach whezzyness and headachs. Economicly this unfair situation wants me to cancel their service but unfortunetly you can't because there are no other cable companies to use.

Comcast did this without notifying me whether it was by letter or phone call or e-mail. I, the customer, had to contact Comcast to find out what happened. I was also told that if I want all the channels re-instated I had to upgrade and pay $93 per month rather than the $54 per month that I was paying up until 9/27/2008. I would not have made an irate phone call to Comcast had I been sent written notice of the mistake and my options. I felt bullied into upgrading or I would be left with a digital box and network TV.

I am now paying an additional $39 (not including tax) per month for the same service I received until 9/26/2008. I was not offered any compensation for Comcast's mistake. I want Comcast to provide cable service to me without the additional cost for 30 days until I have considered my options, such as switching cable companies. After considering my options and Comcast offers the better deal, I would agree to the upgrade.

I had to work but I delayed my duties in order to wait for the technician. He did not came at 11:00. I called customer service. They told me they will came sometime between now and 6 pm. I recalled him that my appointment was at 11:00, he said he will call me back to update the status. So far, no telephone call at all.

Calling customer service is painful: nobody can resolve any problem, have more than 20 to 40 minutes listening to music and at the end, there is no resolution at all. I belong to a french and a hispanic community and believe me,I will not just cancel my account but also I will start a campaign to persuade all my friends and acquaintances to drop their accounts with Comcast based on my bad experience not just with the service but especially with representatives.

Frustration. Work days delayed.

Two hours later I lost my internet connection and then my cable TV. So I'm stuck at the old address for three days with no internet or cable. So I finally move to the new address excited get my cable and internet again. Remember, the CSR told me it could all be done over the phone. It can't. I moved a few things into the new location and excitedly hooked up my internet and cable equipment. No cable or internet. Called Comcast and asked them what could be the problem. We'll have to send out a technician they say. But I was told that it could all be done over the phone I say. I don't know who told you that they say. We have nothing on record stating anyone told you that. Comcast always says things like that. Four days later, the Comcast tech shows up. So I'm out of service for a week due to the incompetence of the Comcast CSR's.

I call to cancel the tranfer after a day of service. I move back to my old address and try to explain the situation to the Comcast CSR. No problem they say at Comcast. The transfer never went through and we can take care of this over the phone. They tell me I won't be charged since the transfer never went through. A couple of weeks go by and I get a bill from Comcast for $231.72 for my service at the transfer address. I had just paid $167.46 for my old address. Called Comcast and they told me that the computers send these letters out automatically and not to worry because I wouldn't be charged. Two months go by and I get a letter from CMI collection agency. Now, my perfect credit rating is in jeopardy because the Comcast Cable CSR's are not trained very well.

Comcast sent my charges to a collection agency. Now my perfect credit rating is in jeopardy because Comcast has CSR's that don't know what they are talking about and give false info.

When I saw the bill this month, there was more than $28 charge for this service. I called back and they said because I dont have protection plan so each time when the Cable, internet or telephone have any problem and they need to send people to my house and will charge on me. I was watching TV on On Demand today. Sundenly the picture was stopped and then ON Demand has err. No more working. So if I called them they will send people to my house and charge me $28 again. So if their service has problem they I have to pay the service fee each time?

I paid more than $100 each month and it should include I can watch the program normally. If there is any service problem they should be respossible for it, not customer. COMCASTs service is getting bad. They just allure you into their trap then charge you each time when you say help and you cant go because you have contract with them. It is not fair! I want them to stop cheating customers and credit my $28.

So I can't watch Movies on ON Demand wich I alway paid it. I am afrid they will cahrge me $28 agian if I call them.

Basically they charged me twice for iternet service and tv cable (at a prorated amount, but I should not have been charged for these two servcies at all since prior two billing statements show these two services were paid in full. I called 5 times and each time they pretend they don;'t see it and just say it's because I changed services in the midst of a billing cycle. I said how can you possibly charge someone twice duiring the same time period for 2 out of three servcies that are already paid up to date! I get the same answer...it's because I switched servcies in the middle of billing cycle.

they will not give me a credit for double billing me for 2 out of three services already paid. rip off. This should be illegal. Bottom line, for my first month of new triple servcies I added it up to 169.00 instead of the 129.00 promised (I am not counting taxes or set up charge. This is just for internet, phone service and tv cable.

Overbilled , paid twice for same services during a specific time period.

Is it legal for Comcast to pay to keep other competitors out? I am positive that this is not an isolated incident and that they must be doing this at many properties. PLEASE HELP US!

The damage is higher prices as there are very limited service options since competition is prohibited.

When I called to find out why they could notprovide the servce and why they were still advertising the service, I was told by JENNIFER that well, I could pay more if I wanted. I don't need a smart [alec] clerk receptionist AKA account executive to tell me I can pay more. Comcast should'nt be able to play bait and switch.

EMOTIONAL DISTRESS and COMCAST IS DOUBLE CHARGING ME!

The consequences are purely economic. I thought 2 years would have been enough time to work out the differences between Comcast and the NFL Network. Since Comcast will not move the NFL Network back to the basic package where it belongs, they lost my subscription. As a matetr of fact, when the Verizon tech was installing cable TV service, we chatted about other services, and I decided to go full speed and get internet as well. The Verizon tech was genuinely enthusiastic about their product. Every time we deal with Comcast, they just seem only lukewarm about their offerings.

I would have been originally disappointed if Comcast STARTED the NFL Network in a premium package. But to start it in a basic package, THEN move it to a premium package, well, that smacks of nothing else but GREED. And this time, it has costed Comcast all of their services to my residence.

Very timeconsuming to use web mail and at the same time not have easy access to Outlook folders.

Comcast also has been overcharging an amount of $70.49 for cable when the special is for $43.00 a month. I have called several times to resolve the issue and they play phone tag between Mexico and India. They refuse to provide a local office number. I don't know what else to do.

Physical damage is I cannot walk without pain.

Now service is good until we move August 1, 2008. Technician came out setup cable, internet and phone. One week later we are expericing the same original problems with the internet and the television. I call and speak to a customer service representive that state that they are going to write up a ticket and some will be giving me a call within 24hours. Never happen. Call back one week later. Same scenario. No call. So I decided to just set up an appointment so they can come out. Appointment was set for Sunday September 7, 2008 from 8-10am. No call No show. So of course I call Comcast only to be told that they rescheduled my appointment.

So we rescheduled for today September 15, 2008. Appointment time was for 8-10am. Guess what? No call No show! So again I call and speak to a supervisior who states that the appointment had been rescheduled. She apologizes and gave a 20.00 credit and a free premium channel. Not 10 minutes after I get off the phone with her and my newly rescheduled appointment a tehnician shows up at the door. Who states Oh, they just rescheduled your appointment and I not doing an appointment that they just rescheduled.

So I ask for the supervisor name and he would not give me the information. I asked his name in which I got a Mario. I asked again for the supervisor name and was told to call Comcast. So here we go again. I call and was told that he should have done the job and that they would get someone out there and I recieved another credit, for how much don't know and don't care. This is the worse service known to man!

The damage is that I pay my bill on time and don't get full service.

I have been trying for a month to talk to SOMEONE - ANYONE and get nowhere. I am really fed up with my comcast service. I have the internet and it is so difficult to use I went back to AOL. I pay for comcast internet but I SURE DO NOT USE IT. I just feel totally ripped off my COMCAST.

I just received last statement where I am being charged extra $28 dollares for the maintenance. When I question if I was suppose to be paying for something that it never worked correctly and special from a bad cable outside of the house the representative told me yes because I dont have insurance just like when you by a cell phone you by insurance same here for the wire maintenance. The good news about it is that I argued and argued and got those $28.00 credite plus requestedanother credit for 30 dollares for the time I lost service and I was granted.

I really just want people to know my story and I am planning in finding another provider, Considering that my phone can not stand one single conversation without going mute or the voice cut in and out. Interruption of service. running my busines from Home for most of the time and cant use the phone and previously couldnt depend on the internet.

So now only did he not resolve my issue but now I'm out of watching cable tv as wwell. I called comcast support three times on that day and finally was tranfered to a guy named Eric in Montarrey Mexico. Comcast has by far in my concern the worst trained technicians and there customer support is the worst I have ever encountered. I mean I was livid when a so called trained tech can come into a customer's house and tell him well I don't know why this is working and after he leaves, he leaves with nothing working.

I was frustrated, very upset and jsut had a horrible Sunday.

In a couple days I called back. Andrea told me that there was no problem it was just never hooked up at this address and that they would schedule the appointment as soon as a tech was available. The next day Andrea called and left me a voicemail message stating that the tech said that there is not service down my road and they can't provide service to me.

I called again on 9-2-08 to find out why they say I can get it and then say no. Patty told me that now they have it in the system as not servicable as of the 21st of Aug. She said the tech said that I am 4 miles from the service box. I think they should have to provide me with service after them telling me I can get cable and internet. I also have the email from Romeo stating that these services are available to me. I want them to provide me with cable and internet like they told me they could.

I now have to use dial up and have no tv for my kids to watch. I am trying to work online and it is impossible to do so with dial up. I am losing money and I am a single mother with 13 and 14 year old daughters.

About a year ago, I started paying for her cable and upgraded her to a better package so she could watch things like cnn and the weather channel.

For the past year, we've had nothing but problems with comcast. To begin with, in order to upgrade her services, Comcast said that it had to come out to the house and install new cable boxes. They gave my mom a specific time and day, and my mom had to take a half day off of work for that.

They were supposed to be there between noon and 5 p.m. What happened was that they came at 11 a.m., worked only on the outside box, never left her a note or called her to tell her that they were on their way or there or what they had done. She called 3 different times to Comcast to ask why they hadn't arrived (after 5 p.m.). Only with the 3rd person did she find out what happened. The other two said that there was no listing of anyone showing up. They then tried to walk her through the tv setup process with the remote control, which my senior citizen mom had trouble with (they should have done this before they left).

Finally, it all got to working, but my mom was a mess by the time it was done. Not only that, but it turned out that she didn't really need to be there and didn't have to take time off of work. So right there they cost her a half-day's pay.

Then, over the past 8 months my mom has had periodic issues with the cable just going out. Twice there have been cable guys to come and look, and while initially they say that her tv is broken, before they leave they figure out that it's their cable box on top of the tv.

The first time it happened they replaced her cable box with an older, refurbished version. That one broke within 4 months. They then came back out, tried to tell her it was the tv again, til they figured out it was the cable box, and then replaced the refurbished model with a new one. That worked fine til a month ago.

Now the tv is having the same problem and she has called several times to customer support to get help. Half of the time she gets people who don't speak english clearly and she ends up not getting any help at all. When she does talk to someone who speaks english well, they try to tell her that it sounds like her tv is broken (yet again).

They've told her more than a few times over the phone that she needs a new tv, rather than send another cable guy out there to diagnose the real problem. My mom and I are done. I refuse to pay the $58/month for this kind of service and product, and my mom is tired of not being able to watch tv.

We just ordered Directv for her and it's going to be installed on Saturday. It will be a great satisfaction to cancel the comcast account.

I then called 1-800-Comcast as was then informed we were not serviceable and it was a computer error on their part that led them to believe we were servicable. They did offer to come out to see if they could drop a line for us to have service and I was supposed to receive a call back that day. Never heard from anyone and then received an email that I order was cancelled with no one ever calling us to see if they were able drop a line.

I had already cancelled my Direct TV service and my satellite internet because I had confirmed by the internet and phone that we were serviceable. I know have to incur service charges to reinstate my service with my internet and Direct TV.

A few minute ago I called the custom service and was told they had nothing to do but just to rearrage my installation after Sep. 11. I have already waited for so long time. It is so unfair to me that the comcast people didn't show up and then again put me into the end of a long queue! Let alone they wasted me two half-days waiting at home. I am writing to ask for getting the high-speed internet and basic cable installed as soon as possible.

There are no other options, no competition. Is there a government organization that could look into this? Networks do not broadcast here.

Loss of business from termination of services at their mistakes.

The lady whom I got the box from at comcast specifically told me that this was not a hi def box. Good. That is exactly what I wanted. A low def box with DVR capapbility. Thats what I got but am being charged for a hideff box 6.99 and another 6.99 access fee. $14.00 a month. Not only did they not fess up to their mistake, they wouldn't even go back and correct it. Then if I want someone to come out to correct the situation they want to charge me money to fix the situation. This is outragous. I have never worked with such an arrogant company. Monopolistic attitude is pervasive throughout this organization, but worse they think it is o.k. to steal from their customers. Unbelievable.

$14.00 a month for the last 8 months for starters. $112.00. 29 minutes and 42 seconds of my life wasted trying to get to the bottom of these excessive charges.

It seems many people like myself have had some of their account info used for sending spam. I have never sent spam in my life and this seems to be a problem of Comcast's. Their easy solution is to block our email-out without an explaination or refund.- T. Clancy

This is a service that I need and rely on and they are illegaly charging for it without suppling the service.

Yesterday and today my entire service was out again from the rain and they said they had repaired that problem on the 15th. I told them I was having the same problem and wanted new service equipment run or I would be cancelling their service. They were suppose to be here between 11-2 and it is 4:06 no show.Other people that I have spoken to that have Comcast do not have this problem. They say they have pixeling, but they have not lost servive as much as I do. There is no problem when the sun is shining.

I have paid for service that I am not getting. I keep track of non-service only to be told that unless I report it I cannot have it deducted. I can't report it when I do not have phone service. I have had to pay some one to work for me at my business to be home.

Had I known that my telephone number of 21 years would change due to digital issues by Comcast, I would have switched back to AT&T. So far, customer service has pretty told me sorry, there's nothing we can do. Mark, a supervisor (ID #34185) ,stated it would be at least 48 hours before they would know if they could retrieve my number from back from A T&T. I have ordered checks with our new address and home business cards. Please Help!

A side note: the Comcast voicemail system goes down often. We lost a lease as the lease agent called left a message which I wasn't able to retrieve for three days. We needed a quick answer and thought she was dragging her heals. She is a high strung individual and so we didn't want ot bombard her with calls and waited until she called back - a message we received too late.

*Checks need to be reprinted. *lost lease on a Moraga condo *Stationary needs to be reprinted. My time to contact friends, family, school and business contacts of telephone number change.

So when I got that news I told the girl I wanted to speak to a supervisor. She said there were none currently available. I told her I would wait. So I waited. And waited. And waited. I waited for over an hour (my phone has a minute timer on it) and still no supervisor. I finally hung up. I am disgusted that I am a PAYING (never been late) customer. Does anyone know what I can do to maybe get my rates back down? I already told on the other end that I was offered a better deal with dish network and she IGNORED it.

other than losing an hour and 12 minutes of my time i am losing about $40 a month.

When I explained that I could not take time off from work and was not going to waste another day to get my Cable fixed.....I asked to speak to a supervisor as no one seemed to care or used the excuse there's nothing we can do about the mistake. I asked to speak to a Supervisor and spoke to a woman named Daisy. Daisy decided the way to placate me was to lie and tell me that my area had some problems and they were working on it.

Someone finally came out after 5:30 p.m. on a Thursday the following week and explained it was not a Cable problem but a problem with my TV. funny how my Cable worked the prior week. He also grumbled that it was his last appointment and he did not appreciate having to come out so late.

A few weeks later I went to watch Channel 1. I've been a customer for well over 10 years with Comcast and when I called to find out why I did not have that channel anymore. I was told they did an audit and I was never entitled to it. I could upgrade to a Digital package for an additional $35 dollars. Never in all these years have I received a letter telling me I was not entitled to that channel.

I see the commericals that Comcast has....I think they need to quit lying about the so called services they provide. And with costs the way they are. I'm certainly not going to dish out another $35 dollars for something they never, ever told me I was not entitled to.

A few other people on my street actually had their cables capped with physically locked terminators. I'm not sure how they get away with this, but from what i've been able to find online, this happens quite often.

My overall credit rating has dropped with all three bureaus as a result of this action by Comcast.

If Verizon Fios were available, I would go that route. I will downgrade my services from Comcast when I am finally able to speak to someone about setting up service. If you are moving into someplace on the first and the old tenant has service until the 31st, you cannot call until the first. This is a hazard to anyone that requires emergency phone service. It will not be available on your move-in day!

The following month the bill was pretty high so again I called and again the rep said all was taken care of and the cable and phone services would be the same, the last rep just forgot to put in the correct code. Come June we make a payment physically at the Visalia, CA location and they bill it to the wrong person. My husband who was paying the bill asked to discuss the phone issue and they said he was not on the account so they could not give him any information. We make another payment in June for $40.00 more to try and keep our account current. In July I call the 1-800-comcast number the rep indicates that we are paying $44.plus for phone services and that I needed to go to the physical location and speak to a manager. We live a rural area with a lot of farming and we have to go 20-25 miles to get to this location so it is a lot of effort when you are working as well.

Beginning of August I go there and ask to speak to a manager, well the manager is away and cannot be contacted, so I give all the information that I have received since we installed Cable, phone and internet. I asked that the manager to call me so I can get credit for services in which I should not have been paying for in the first place and to confirm that they credit my account for the time that paid to another customer (that was taken care of) I also included my husband to the account (in which I'm not sure that they really did). I also told the rep that I should be paid up to date. She said that she in order for me not to get my services turned off I would have to pay the balance. I said why would I have to pay the balance if I am up to date with my payments, my agreement with Comcast was that they provide telephone services for 19.99 a month for a year.

When I finally left after 1/2 hour of trying to get this straighten out the only thing she could tell me was that she would have the manager call me the next day. Two weeks later, no phone call from the manager or messages.

On Aug. 20th they turned off my services so again I call and spoke with the supervisor. She said that in order to have the phone service at 19.99 it had to be a bundle with the internet and cable to get that rate, and the reason my bill was so high was because they bill one month in advance. I informed her of everything the reps in the past had told me. She said there was nothing she could do because my service was shut off.

I spoke to a manager that same day 2 hours later who also said there was nothing he could do. He could not tell me why the previous reps were telling me my account was ok. I told him if they had advised me of this in April that the phone service was at 44.plus I would have cancelled that service way back then. This can not be Ethical Business Practice. I have all the information from day one and they still want to charge me over 200 dollars to get my services turned back on. I don't understand how a business can get away with this type of abuse.

So I have to call MI comcast and told them about this, I even called CA comcast to have that payment taken out of our CA account, a supervisor told me she'll take care of it to be applied for our MI comcast account. But 4 weeks have passed and never this problem, I have called them every single day.

They have disconnected the service, we have to pay by credit card, they charges disconnection fee, and they kept wasting my time for at least 30 mins to more than an hour every single day.

Everytime we called, we were put on terminal hold, transferred to dead lines, or someone's voicemail. We were told we had a 5 p.m. to 8 p.m. service appointment and to respect that appointment and quit calling but then told before hanging up to continue calling every hour. We were told they had attempted to come on Saturday but we were here. I was here all day Saturday. We were told they never came Saturday. We were told we already had service at the new address and did we want to cancel it. The call center is in Mexico City, several times they transferred us to a Houston, Tx call center but on other calls, we were told they could not transfer us.

We were not allowed to speak to supervisors. We were told they were too busy or that they couldn't help us but would not speak to us. Once, the person I was speaking to put me on hold and came back and said he was the supervisor, that he had no supervisor, that he had no one who supervised his work or that he reported to and that he could not help us in anyway. Then I was told that we never had an installment appointment, as it was Sunday and that I should call back on Monday. We were told several times that someone would be calling us, no one ever did. Comcast charges for installation so we were paying to be abused.

Finally, late Sunday night, a very nice man came and attempted to install service. Our internet is up (Thank God, as my husband's job requires he have home internet service at all times...he is on call) but our cable television is barely functional. We brought our old cable converter box to trade for a dvr/high def box. The installer didn't have the box we had ordered days previously. Instead of the channel package we had before/and were supposed to continue to have, we have part of basic cable. And we have yet another appointment to continue the install...on Tuesday. Does this mean the weekend's nightmare is unending?

My suggestion to everyone is: if you have any other choice for internet/cable service, do NOT use Comcast.
My husband took time from work to move, instead of moving, he stayed on the phone with Comcast and I stayed at the new address waiting for installation. I have not recieved the bill yet but Comcast charges for installation so I don't know yet how much we will pay to be so abused.

Obviously, I would like a refund for the months that I was charged in error by Comcast. However, when I spoke with a Comcast supervisor, he informed me that Comcast has a policy of only crediting customers back 6 months. I do not understand how this can be legal. How can Comcast take money from me for something that I never received? I was charged as result of Comcast's error, and I believe that Comcast should do the right thing and refund me all of the money that I paid for a service that I never received. If you can help me with this situation, I would greatly appreciate it.

I paid $480.00 over two years and Comcast is offering to reimburse me $149.00 for only 6 months of that time. Can this be legal? I don't see any statement of a 6 month reimbursement policy on the billing statement. Is there anything I can do?

Paying for service I'm not getting!

I would never have signed the agreement and to terminate would cost additional money in loss. I was counting on the gift card for gas and possibly to pay my comcast bill.

Comcast, by our selection, provides our telephone, internet, and cable television service. We, without fail, pay our monthly service charges of over $194. However, we continue to have these problems. Upon calling the service department and getting routed through your telephone tree to the correct department, they have no answers other than there is an outage in Mandarin. Finally, today, after I was quite abrupt with one of your customer service representatives; I was told that the service department has known of the problems on Node 21 in Mandarin, but it is working by the time the technician arrives.

I have asked on countless occasions to speak to someone other than the customer service representative that answers the telephone. But, I am told consistently that there is no one else available. I am informed that my concern will be e-mailed--but there is no guarantee that my call will be returned or that I will be contact. Indeed they were correct--I have not been contacted by anyone in Comcast management.

Consequently, since no one has ever called to discuss this problem further, I am filing a complaint with not only the Better Business Bureau, but also with the State of Florida Insurance Commission and with the Federal Trade Commission. I feel confidently that you will find time to respond to their investigations. As I have been for the past several months, I welcome any communications with Comcast management. Family left unprotected due to alarm service using Comcast Telephone Service. Inability of wife (Operating Room Nurse) to receive calls on evenings and weekends while on call.

Now after almost two years, I finally wanted to know what had happened with the issue. I go in contact with the Corporate just to find out that Corporate will give me another adjustment for $900.00 and plus dollars, because they realized that SOME of the movies were actually order without the control as they said. Now if they found this out, how can you confirm that the other movies were order by us. This is too complicated, I can not understand how this can happen. I heard of another complaint with this same issue. I believe that the only balance I have with Comcast is about $48.00, because yes after the complaining and calling I stop paying my bill and that was the last one bill, before I told them to come and cut it off. I need to know what should I do about this matter. Thank you very much

Consequences were; I was hang-up by employees at Comcast, the waiting for the technician to appear and find out what was going on and in many times did not even show up. This took time from my job since I was waiting for them. Physical damage had plenty of headaches, stomach pains and plenty of crying. I could not stop wondering how this could've happened to me. I am a 48 year old woman and yet have not went to a strip club or even seen a ** movie in my whole life. This makes my self-esteem to feel very low. Just the other day when I received the call from Deidra, stating that some movies would be credit but not all. I was walking home from work speaking to her on my cell phone and that gave me a rush to my brains that I had to go home and get under the shower with cold water because once again my head started to wonder. This is not fair to me and whoever is going through the same experience as I am. Please let me know what you think about this matter as soon as you can. Thank you very much.

if comcast can't keep up with it's customers needs then they should stop advertising services they do not offer, such as unlimited internet connection (false advertising and neglecting to give goods or service when the other party has paid a premium for something is still called theft, graft, false advertising, and fraud. i'm sure i'm not the only one with this issue. class action anyone?

stress, time and effort lost toward finding a remedy to my situation. and feeling like i was swindled by an advertising job. what's that worth to any one of you?

My call to Comcast was answered by a representative by the name of Ms. Harris. I told Ms. Harris that I wanted to place the order to transfer my existing cable service, transfer my existing telephone number from AT&T to Comcast, add internet service, and add two additional DVR's for my new place. I was told that my service would be set up for the new location and told I would get the Triple Play Package for $99/month. A technician would come out on Saturday, July 5th to set up the new service. A week later after my first call, I called Comcast to confirm my order and to try to change the service date to Wednesday, July 2, 2008. When I spoke to the representative, I was told that there was no order for me to get the Triple Play Package or for the DVR's. I had to go through the entire process again. My reason for trying the triple play package was for the bundle and for the six month introductory price.

The technician arrived on July 5th and within the two-hour time frame to install the new service. He set up the modem, the phone line, and the cable and things were working fine. I asked him about the extra DVR boxes and he stated that the extra boxes were not on his order. I never got the additional boxes because I could never get my major issue resolved. Since I don't work for Comcast, I don't know the procedures for having a telephone line switched from one provider to the next. I didn't know that my number with AT&T wasn't transferred over until I received calls on my cell phone telling me that people couldn't reach me.

On Monday, July 7, 2008, 888.611.4466 I called regarding the wrong number being issued and was told that I should've been told that I needed to put in a port request to transfer my number. I told the representative that I was not notified of that when I called to make my request. The representative told me that "she was sorry" and that she would put in the request in for me and that I would need to speak with an automated system to verify that I wanted to port my number over. A technician was scheduled to come out on Saturday, July 12th to transfer the number over. The representative also stated that it would take six business days for the number to be ported. I informed the representative that my old number was still at the location that I moved from and that I didn't want an active line at that location for six days. She informed me that I needed to keep the line open in order to port the number over. Never once did she state to me that I needed to have my line at my current location that I wanted to port the number over to.

On Wednesday, July 9, 2008 I called Comcast again regarding the number, to make sure that the port request had gone through, and to also comment on the hassles that I had to endure thus far. During my 2+ hour ordeal, I was transferred incorrectly, disconnected when I should have been placed on hold, and transferred to manager's voicemails when I requested to speak with them. Finally, when I told a representative that the next time I called, I would disconnect my service, I was transferred to a live manager by the name of Cynthia P. Cynthia was very helpful and apologetic for the type of services that I received. She stated that she would help to get my problem resolved. Cynthia informed me that the technician would be at my place on the 12th and had given me a number and extension to contact her if I had any other questions. After Cynthia spoke with the technicians, she called me back to let me know that I needed to have AT&T to transfer my number to the new location and that it would need to be done before the 12th. Thinking that I was finally getting the help that I needed, I call AT&T to let them know that I wanted to transfer my service and they did so on the 11th.

On the 12th the technician arrived. It was a waste of time for him because the number was not ported over. The technician stated that the port would probably be completed by Tuesday, July 15th. I waited and July 15th came and went. No phone number ported over. I waited until August 4th to call back thinking that things would need to take some time and to try to convince myself not to disconnect my services from Comcast. When I called I asked to speak with a supervisor and was given a supervisor named, Adam.

For the 10th time, I had to tell my story of what was actually wrong with my service. I informed Adam that I had a number, 954-****, that was given to me by Comcast. Adam argued with me and told me that Comcast couldn't have given me that number and that the number should have been the number that I wanted to port over. I told Adam that both the 954 number and my old number were at my current location. After many back and forth discussions, Adam finally placed me on hold for about 20 minutes so that he could figure out the problem. After coming back on the line, Adam stated that the port request to transfer my number was never put in. By this time I was furious. I informed Adam that I had placed the request and that I already waiting to have the number ported over. Adam informed me that I would need to put in another request and wait the additional six business days to have the number transferred. He put in an order for a technician to come out on August 8th. I got off the phone with Adam feeling disgusted with Comcast.

Before and after calling the 1-800-Comcast, I made repeated calls to Cynthia P. because I knew that she knew my situation. I didn't want to constantly explain the same situation. Cynthia rarely answered her telephone. When I spoke with Adam I informed him of my bill. I told him that I signed up for the triple play for $99/month. Adam stated that the promotional amount was only for new customers. I informed him that I knew of friends who were not new customers who had the Triple Play for that amount and also that it was the reason I signed up for it. Adam then referred me to the retention department. The young man in this department was helpful in providing credit for the triple play for the previous month, but did not change the amount that I was paying to $99/month.

After the technician came out on the 8th, he found that there was nothing he could do. AT&T did not give permission to port the number over. He stated that another technician would need to come out on the 13th. During this entire time, representatives from Comcast called the number that I wanted to port over to verify that a technician would be out. Cynthia P. called the number as well. Many times I informed Comcast representatives that the number to be ported was not working and that the 954 was the number that was working. I see that no one decided to take that into account or even place those key issues it in my account notes. Actually I had to find out that the technician would not be out on the 13th through a voicemail on the line that was to be ported.

This all bring me to the day that I disconnected my service. Upon awakening on August 14, 2008 I found that my 954 was not working. I called Comcast and was told that there was a line issue and was disconnected after speaking with the first representative. I called back and stated that I wanted to disconnect my service. I had to speak with four different representatives before that could be done. For each representative I had to explain the situation. I finally told the last representative that I wanted to disconnect the service because it didn't work. She put in an order for a technician to come out on the 18th. I have had to pay a phone bill for AT&T for two additional months while waiting on Comcast to help me out.

My husband is getting phone calls telling him if he does not come back to work then his job is not secure WHILE ON DOCTORS STRESS LEAVE. COMCAST CARES ABOUT 1 THING AND THAT IS MONEY NOT THE EMPLOYEE NOR THE CUSTOMER.

They have suggested I use another server to receive their e-mails as nothing they do has worked. Lastly, the person in the secrutiy dept. has told me I may not call again...

No real damage. But I miss out on medical information, special health offers. And I am no longer allowed to complain.

Once Comcast took over I had my services reconnected again and began paying my bill on time and had continued service. Once again hard times hit and I had to let the cable service go. I called and spoke with a customer service representative and told them that I intended on having the service turned back on in about a month and if I really needed to turn in all the equipment or if I should just hang on to it since I was going to get my services reconnected. I was told to just hang onto it since my plans were to continue service. So that is what I did. Literally about two weeks later I received a notice from a collection agency saying that I owed almost $500.00 for unreturned equipment for Comcast.

I called Comcast again and spoke to another CSR and told them about the previous conversation and about the collection notice and I was told to disregard the collection notice especially since I was also arranging to get my bill paid and services turned back on. The CSR told me that she was starting a ticket and that their representatives would contact the collection agency and let them know that the issue had been resolved. Again, I received another collection notice about unreturned equipment....even though at this point I was PAYING to rent the equipment!

Again I called Comcast....again I was told that it would be taken care of. I did not receive another notice after that so I assumed that it had indeed been dealt with. In the meantime I receive a bill from Comcast for almost $200 even though when I had my services reinstated I paid almost $200 for past due bill plus one month services plus the wonderful reconnect fee. I contacted Comcast again to dispute my bill and the CSR told me that I was over charged at the local office and he was issuing a credit to my bill and would not have another bill due for a couple of months. I was ecstatic! One less bill to worry about for a short while. Instead I receive another bill the following month for the PAST DUE balance of $200 plus another months worth of service.

Again, I called Comcast and spoke with a CSR. Again I was told that the bill would be adjusted and that I would only have a partial amount due the following month. I was also told that there were some issues when the Adelphia billing system was imported in the Comcast billing system and that was probably the issue.

So, we moved, and along with us came our Comcast cable. Plus we added internet service. The Comcast technician came right over when he was supposed to be here and got us all set up. No problems. Two months go by in the new place with no bill. So I am thinking, ok, we still have a credit on the bill from the past screw ups. (Also, I am working two jobs and quite frankly thought that when I do owe them money they will send me a bill because they will want to collect that money!)

So another month goes by and still no bill and so I decide to go online and try to pull up my bill online since I thought it would be simpler to look there instead of calling and holding. And guess what? The internet is down. So I call Comcast and get a technician on the line who says oh your service has been turned off due to non payment. I explained to him about the credit and that the cable on the tv was still working. He says he will have to transfer me to someone else about the bill but that the tv should be turned off any minute because they generally turn off all services at the same time. So I get transferred. This woman proceeds to tell me that I owe over $400 in past due bills. I tell her that I have not received a bill and that I had been issued a credit etc. She says she does not know why I am not getting a bill but my services can not be reactivated until the balance is paid off. She also says that she will check into the bill issue.

Low and behold I receive a bill within a couple of weeks. So I start paying on it (mind you the cable tv was never disconnected!)but do not get it paid in full and I get another bill. I am still being billed for internet service that I am not receiving. Again, I call. I am told that their system shows that I still have internet services. I explain that I called a month earlier and a technician told me that my services were disconnected due to non payment. The CSR then tells me that I should go to my local office and discuss it further with those people.

I head over to the local office and tell them the whole story from the very beginning about the credits, not receiving a bill, collection notices, and not having internet services. I also explain that my cable tv services were never turned off and that I do not expect that to be removed from my bill but I do not think I should be billed for a service that I have not received. I am told that it will be discussed with their supervisor, who ironically is in a meeting, and that they will get back to me. Get back to me they most certainly did....I was told that their system does not show that my services were disconnected and they can not find a log file anywhere from the technician saying that I ever called in the first place. They recommended I call back to the 800 number and discuss it further with them. Stupid me, I thought that since I had been a customer for so long that it would make a difference.

So another month goes by, and another bill comes in, and another charge for internet service that I was told was disconnected due to non payment. Again, I call. (No one can say that I did not give Comcast every loyalty and chance to make it right.) Again, I am told that their system does not show my services as being disconnected. Another call to tech support saying that my services were terminated due to non payment. So I sucked it up and paid the entire bill including the internet charges that were not used. Once the bill was paid I called tech support again and had a rather nice fellow on the phone that went through all the settings, we rebooted, we did everything he could think of. Finally he says oh I bet it is your network card. You should run down to the local store and buy a new one and call us back.

So I went and bought a new card and low and behold that was it. Voila, internet service. So what I am trying to figure out is through all these calls why did not one person before him say maybe its your computer. Maybe you should check your equipment. Not once was this said until that guy. So I call customer service again and explain the whole situation again to them thinking that maybe they would want to work with me since their tech support would not even look into the situation. Nope. Nothing. So I sucked it up and keep on going.

So, now that I have internet service with them I check my credit report on line. Guess what? There is the collection agency on my credit report saying that I have an unpaid bill for $400 plus for Comcast due to unreturned equipment. It took another 6 weeks to get that disputed and taken care of.

Six months later I loose my job again (the business closed) and I am struggling to pays bills again. I called a CSR to try and get my services reduced to save money where I could. She set me up on a sweet promotion they had going with internet and cable tv services for under $100. I was very pleased. A month goes by and I get a bill. $400 plus! Supposedly for past due balances. Now every month I have gone over to the local office and asked what I needed to pay and was told and wrote them out a check and paid it. And now somehow for two months of services my bill is over $400 again? I called the 800 number AGAIN and attempted to discuss my bill. I am told that since my services have now been disconnected due to non payment I am no longer eligible for any promotions and my services will run over $150 a month before taxes and all the other bogus charges. I say to the lady on the phone, because now I am at my wits end with Comcast, so I guess what you are telling me is I need to find someone else to get tv and internet services from because apparently Comcast does not want it. All she said was "hmm". And that was that. I thanked her for her time as was actually nice. And hung up.

We are switching to Embarq and are getting tv, phone and internet services at a great rate. Hopefully our experience with them will be a more positive one. I feel certain that I am out of hundreds of dollars due to Comcast errors somewhere. The stress of worrying what is going to happen next with my bill, are my services going to work today, and am I gonna be charged for something that I do not have has been ridiculous. I feel that for a company that is so massive there should be some accommodations made. It is a horrible analogy but I feel like the battered wife that finally left her husband. Bruised but free!

I use the internet in my business and I can't afford the slow speed's that Comcast provides.

If you visit the OAK RIDGE BRANCH they are a DISSASTER WALKING. I don't know why they bother to change from location to a "better building" if now I have a LOOOOOOONG waiting on a line than I did ever before at their old branch. Not matter what time of the day you visit comcast at OAK RIDGE BRANCH your waiting is more than half an hour, RIDICULOUS! Some customers are during their work lunch time and I saw customer walking out upset, can't blame them! When you FINALLY get to the counter to be helped, you wonder....where is the SMILES on their faces, where is their customer service training that "they suppose to have" when they get hired, INBILIEVABLE! Instead of directing to you as "Good Morning, how may I help you?" with laziness they say "What can I do for you?" NEVER SMILE, WORTHLESS EMPLOYEES! AT OAK RIDGE BRANCH.

I remember that once before, I called because I use to have the box and I was watching a movie and it froozed, I call the 1800 number and all I got out of that phone call after having to wait for a long time on the line was: "Well! The on-demand is free to you!" Kind of like "hey! why are you complaining." I ask to speak to management about this STUPID NON-SENSE response on counterpart of the customer service representative and all I got was the same response "Well, the on-demand is free to you." I don't care if it's free, you are providing me with that service, FREE OR NOT, I'm calling in for help, I expect you to help me not to get that kind of senseless and IGNORANT response!

I AM FEED UP WITH COMCAST and I am GLAD that IT'S MY PLEASURE TO ANNOUNCE TO ALL OF YOU THAT MY HUSBAND AND I ARE LETTING GO OF THIS SERVICE ALTOGETHER, YES! FINALLY! We will look forward to another service provider, one that I can be treated with respect and dignity, one that when I call the 1800 I can find answers, one that when I visit the office in person I find people who REALLY WANT TO WORK, who really want to be there and not people who are just holding a job because they have to pay another bill, like the folks at OAK RIDGE BRANCH.

Once before, my husband and I, had connect internet, cable and telephone with comcast, well! PUBLIC GUESS WHAT? A week later we were not be able to make use of ANYTHING and when I called the 1800 they told me that the very first time available they have were almost a week from that day, A WEEK without telephone, internet and cable, IMAGINE! IMAGINE HOW FRUSTRATING THAT FELT! I probably have had more people from comcast visiting my home in a year than family and friends, altogether. I wish that customers do realize how a headache implicates to be a comcast's customer and LET GO! LET GO OF THAT SERVICES that after all, all it's is EXPENSIVE AND WORTHLESS!

Again, I AM SO GLAD TO ANNOUNCE THAT WE LEAVE COMCAST UPON MOVING TO OUR NEW HOME! I prefer to threw my money to the trash count than to keep waisting it with COMCAST!

Because we pay in person and always on time, the extra money Comcast is wanting can cut into our medication funds. It has put my wife in a great depression and talking about going to Direct TV, but then we wouldn't have the local networks and we couldn't keep track of the weather in bad storms/

When I queried Comcast they maintain that I was on a six month promotional service which was now converting to regular service. This is a lie (Comcast has been providing, and billing, for service for ONE YEAR under the original Road Runner Lite service contract). I have had NO COMMUNICATION from Comcast during the past year to indicate that there has or would be any change in my service agreement (to the contrary, as I indicated, when the service was changed over we had assurances of NO CHANGES to the service).

Comcast has arbitrarily, capriciously, spuriously, maliciously and WITHOUT any notice whatsoever to subscribers decided to change the terms of service to it's customers. Comcast has a TOTAL MONOPOLY in this part of the State of Texas for Cable service (some parts of Houston have alternatives, we do not). This completely unconscionable.

Cost of service has increased 20% WITHOUT any warning or advanced notice.

I have been told that I am well overdue for a refund, but it is the Comcast company policy that nothing is to be refunded/credited until the issue is resolved. It has been over a year, and I have yet to get a refund/credit for the web space issue. This issue still needs to be taken care of. I feel the company is not keeping their promise as stated in their terms and conditions. I have never gotten to talk to a Tier 3 technical support. Each time the ticket is entered, and elevated to the tier 3 tech support, the ticket is closed without being worked.

I called again today (30July08) to see the status of the latest trouble ticket. Much to my horror, I was told it was resolved. In reality, the issue has not been resolve, it has not been worked, it has not been fixed.. I am seeking resolution to the problem, as well as a refund/credit for the money I have spent for this service I have yet to receive. Settlement Sought: Refund/Credit for the money/time spent without service. Service made available as per the Comcast company service agreements to customrs.

Money has been wasted on a product/service that has yet to be properly provided. money has been spent on this product/service for over a year.Currently, i do not see a rebate in the process. Damage: money spent on a product/service that has not been properly provided.

The next Morning I started up again around 7am. By 8am I finally spoke to some one. He looked into the problem and told me that since my services had been off for two days, he would escalate the ticket and someone would be out that day. I waited all day long and no one arrived. That evening I called back and the representative stated that I did not have an appointment that day. She stated that my appointment was for the next day between 10am and 1pm. I work from 10am to 630pm, there is no way I would have made that appointment. He assured me that someone would be at my home the next morning (Friday) before 9am but definitely between 10 and 1.

After rearranging my work schedule I waited until 2 pm, no call no show. The gentleman I spoke to stated that he would look into it and call me back. I gave him my cell phone number, but I never received a call. The next young lady that I spoke to stated that she assure me that someone would be out after 7pm Saturday, after I got off work, no one showed. I received a call stating that no one was available and that my original appointment for Tuesday Aug, 12th between 10am and 1pm would have to stand. This is the first Im hearing of that appointment.

This was the last straw; I canceled my internet and phone services and will switch to AT&T. All of the conversations were conducted on my cell phone, some which lasted over 45minutes. My Cell bill is going to sky rocket. Im not foolish enough to believe that I will be compensated for that. I just want my final bill to reflect the time that I went without service and the stress, inconvenience and awful awful service that I had to endure. I will not recommend Comcast to anyone.

no internet hook up.

Well, I called, and told them I wanted credit for interruptions, and over a period of about 2 years, I was credited $246.57!!! They are now checking the rest of my service period, another 2 years.

It seems to be that they should automatically credit your account, ever other utility I have ever had, has ALWAYS credited my accounts for service interruptions. I personally think this is just Comcast being dishonest, hoping people will not find out about this policy, and not check their bills for the credits.

Call Comcast people, and have them credit your account if you have EVER had ANY serivce interruptions. They need to step up, and make things right, and I hope it costs them a pretty penny.

Of course when I called, it will be another week for my new services to change and I have to take more time off of work. When I called to complain and reschedule, the customer service man was almost yelling at me when I told him what happened. I asked for the supervisor and was offerd a $20 credit. Does that make up for my lost wages? I think not.

One half day of missed wages and an imporant function and 1 hour ont he phone.

Yesterday the tech shows up and makes all the equipment changes to install the phone service. He than calls in his order and finds out that the phone number being transferred has still not been ported from Vonage. He calls his Supervisor, who makes some phone calls and finds out that Vonage will not be releasing my phone number to Comcast for 18 business hours. He has already disconnected the Vonage modem and the phone is currently active making calls through Comcast. My Vonage account had been previously set up to forward incoming calls to my cell phone. I was assured this would continue to work until the line was ported to Comcast, and at that time I would have full service with Comcast. I would have to absorb my incoming calls on my cell minutes for the next 3 days. I am not happy about this but have little choice at this time.

TODAY, the following moring, I find out that my Clients are calling my home number and receiving a Disconnected message! I call Comcast; sit on hold for over 26 minutes waiting for a representative to answer. She has no idea what the problem is and transfers me to CAG. Angie in CAG states that the records show the service won't be transferred from Vonage till tomorrow and she can't do anything about it. I asked her why my phone has been disconnected and she suggested that the problem might be with Vonage.

I called Vonage, they did not disconnect my number, it is still active. Infact, he called him phone and it forwarded to my cell phone as previously programmed. For some reason all local calls are not going through and getting a Disconnected message. I had asked Angie for her supervisor's name; whom she said was not in the office today. I asked for her supervisor's supervisor; whom she indicated was in a meeting. I ended the call by letting her know that I was more than unhappy and would continue trying to make contact with someone that knew what was going on and could fix it. I run my business through my home office and this was unacceptable.

Lost business calls all morning. Ironically, after enough calls and persistence I received a call back from Angie stating that my service was now active. It took over 6 hours on the phone!

The cable co, would not give me a concrete reply. Many people around the country are purchasing there own cable box. When Feb 2009 arrives and all these people try to activate these cable boxes the upgrade to digital will be a fiasco.

Do to Comcasts ruling I will lose $48.00

I was told that I had been on a promotonal program and that it had ended and now I was charged not only for basic cable but for HBO in addition to the basic cable. I was NEVER told that the new "program" I was put on was only a promotion and that it would end in a matter of months or that when it ended my bill would be higher than it was in December when I originaly wanted to cancell the cable. I changed jobs in January and took a large pay cut for personal reasons, I was not prepared for this additional charge and really can't afford it. I do not understand why I was not fully informed that I was being put on a temporary program and that when the program ended the bill would be higher than it was to begin with.

When I called Comcast I was told the same thing by the representative then when I inquored about downgrading my service I was told I would have to pay a $15 fee to have a technician come out to downgrade me, if I need to downgrade then obviously I can't afford additional costs, I would understand having to pay to upgrade a service but it is ridiculus to have to pay to downgrade. I asked to speak to a manager and was told that managers do not usually deal with basic misunderstandings. I want some answers and some type of adjustment to my account be it credits or my bill readjusted to what I was charged in December for the same package.

After reviewing my fathers online payments, it was clear to me that the bills had been paid ($417.59) for the same Comcast account number since March 10. The last payment went through on July 23. But when I called Comcast I was put through a merciless inquisition that was punctuated by several put-on-holds. Apparently all of the late payments were my fault because I did not change his account number in my online banking account.

Yet that did not stop Comcast from ACCEPTING ALL THE PAYMENTS. In my book, this constitutes FRAUD. I also learned that the first three payments for which I used the wrong account number were miraculously credited to the new account. But the subsequent two payments were not. Now I hadn't changed anything in the way I was paying the bill, but Comcast would not accept any responsibility. They also said they couldn't erase any late fees unless I stayed online and waited for a supervisor. If there was an alternative to Comcast to get Fox news for my father I would switch in a heartbeat. One hour of my time wasted with Comcast bureaucracy

we lost a hole day waiting for someone to fix the problem, all the errands that were to done were put hold now rescheduled for another date. just give me your money and be quiet

I just spoke with a CSR who couldn't explain the most basic question: where did a balance carry over on my bill come from. The CSR also didn't understand the difference between a credit and a debit. To top it off, she was the rudest person I have dealt with over the phone in a long time.

Just a colossal waste of time to wait half an hour just to get talked down to by someone who is supposed to help you.

today is the 4th and I said you mean to tell that I will not be able to contact my children for 2 days and she repeated that the soonest she could have somone out there was the 6th. what can I do I am at there mercy with no recourse. What happens if there is an emergency and my wife and I need to be contacted. One of my sons is autistic. Now instead of a relaxing couple of days we'll be concerned about the situation aat home.

Lost productivity. Only approximately $400 lost to me personally, but my time is billed out at over $250/hour, so $2,000 lost in potential revenue for my employer.

I confirmed the appointment this morning, but at 10:50--ten minutes before the window closed--he called and said, It is a system-wide problem so, as a practical matter, there's no reason for me to come. Besides, he said, he was running behind schedule, so it would not be before 11 in any event. Given his comments, my suspicion is that the OnDemand service does have deliverability flaws, which is a system-wide problem. And my suspicion is that a technican likely canceled our first appointment--leaving us to wait for three hours--twice.

I just received a call from Comcast saying that it possibly is a modem from my previous address and I probably didn't return it when we moved. I thought, wow, that is an interesting, since my provider at my previous address was VERIZON! I am getting no where with them and was told today that I need to go into my local Comcast office and talk to them. Very frustrating that they claim to be the largest cable/internet provider around yet, they can't get their own inventory straight so they just think they can charge a customer for no reason.

Still getting charged every month for this missing modem. Have not paid the fee and refuse to.

Finally we called Comcast. I will say, we have always had a technician respond in a timely and courteous manner, unlike some of the other complaints listed here. However, we discovered that it was not the TV, but the box that we had been renting each month to receive the HD channels (on an HDTV, go figure). The tech told us they had problems with these boxes, and replaced it.

Problem solved, but we feel that we should not have had to pay for a faulty box over that long of a period of time, especially when Comcast knew they had faulty boxes installed in people's homes. Shouldn't there have been some kind of recall? I doubt I will ever be able to resolve this issue, but know that like others, we are also very disgruntled with Comcast.

I also have high-speed internet with them, and have noticed ALOT more problems lately. THere is not a day that goes by now that I am not experiencing some type of problem with the internet - from interrupted service to the blocking of my out-going emails. When I called to fix the issue, I was told it sounded like a security issue, and that I was suspected of spamming. Oh, puh-LEASE! Sending pictures of the kids to grandparents is spamming? When the tech on the other end of the phone line told me what changes to make in my system, he acted like I should've already known that. When I asked how I was to know something like that, he said it's on the Comcast website. Remind me to read it someday when I have a minute . . .

July 26th I believe (Saturday), my services are turned off. I spent 3 + hours, cut off multiple times while speaking to 8 different people, to include managers, on the phone (cell phone) with Comcast and had 2 people tell me to leave my number with them as to give me a call back. The second person was very adamant about their call back skills. I received not a one call from either person. All this time I am being told "How sorry Comcast is and how sorry they are for any inconvenience they have caused." Due to their mistake (which they did admit to), I have now missed a meeting on Saturday night, because I have no internet and phone.

Sunday (the 27th), spent another 4+ hours with again 6-8 people, cut offs etc. on the phone and was told I would have to cancel existing service and open new account because this the original account was closed by them. "Let's do it" I replied. Comcast said that they would expedite the order for Sunday or Monday. "Someone has to be at the residents for them to activate service" they told me. Even though I explained to them that no one needed be there for them to turn it off!? Part of my lively hood depends on email, phone & internet, so I told them "My wife will be there!" She sat there all day Sunday, no one showed or called.

Once again I am on the phone in the evening for a couple of hours, with multiple people being told everything is approved, here is an ER ticket number, still more smoke. Monday rolls around so I call Comcast once again around 8:15 a.m. and was told that a Mr. W. is working on the account, but will not be until 9:00 a.m. I call at 9:15 a.m. (again on hold, cut off, giving the same info for the 24th time and yet it never seems to stay in the system), when finally I get though, not a soul at Comcast knows who Mr. W. is. I then speak to another manager, who I am cut off from, so I call once again. Finally get hold of a different Manager and he tells me someone will be out between 1 and 4 today or on Tuesday. I told him that this is unacceptable, due to the fact we have been told Sunday and Monday and have been there (wife had to take a day off work, more lost money) and I can not be there on Tuesday and this problem was started on Saturday by you people. I told him if we cannot make it work, I will have to find a new provider. I get a phone call from a lady in the "Phone department" from Comcast and she told me she will handle it. Get home Monday night on the phone for another 2 hours, talking to managers to try and find out why no one is coming. She proceeds to tell me she does not see any of these work orders that her other co-workers are talking about.

So no one is coming out tonight. I told her to cancel my account with Comcast and that I would return their equipment at my leisure & to not forward another bill, because it will not be paid due to the finical lost that I have incurred because of a Comcast mistake. Total is approximate. $500.00 to $600.00 and climbing due to missed work, not able to get work done, time on phone, cell phone costs etc. Again they told me how sorry they were and they wish it did not have to end this way. I told her "no you're not, otherwise you guys would had someone out here by now (3 days later after we were told to be there for 2 of the days and someone was) and no one has EVER brought any type of financial restitution (credit for a few months service, free upgrade or something?).

Tuesday rolls around, I get a call back from the lady in the phone department! Yeaah! I explained to her what had happened; she said that no one closed your account. I replied "that does not surprise me, because no one at Comcast seems to know what they're doing or even keeps their word."?

Again, sorry for any inconvenience blah, blah. She explains to me that she has some one going out there to hook me up and that I do not have to be there. All right, "if you can make this happen I will be a Comcast customer again." She calls me back around 4:00 p.m. (Tuesday still) and asked if someone will be there between 4 and 7 tonight. The Comcast service man was out there and hooked everything back up, but his supervisor said he needs to be there for whatever reason. She set appointment for 5:15p.m. Here we go again, wife was home by 4:55p.m., I get home at 5:40 p.m., no one has shown or called! Hmm surprising? I call Comcast again, a gentleman tells me the guy is in the area, a few minutes away and he has on his notes to knock on door, because our current phone # is disconnect. So I have to give him my cell number again, like I have done 3 dozen times with an array of people so far. He then tells me if he is not there by 6:15p.m., to call Comcast back. It is 6:00 p.m. now (and I am not kidding), I look out the window and a Comcast van drives right by. I would have yelled out the window, but a/c is on because it is summer time.

I call Comcast and let them know what has happened, the lady tells me there are many drivers and that he will call you at...she then repeats to me my disconnected number, and does not have the contact number I have given 2 + dozen times. 6:15 p.m. rolls around, no call, no one shows, so I call again as told by Comcast. After being on hold another 20 minutes, a lady tells me that "yeah no one is coming out, because this was canceled yesterday." How could something that was set up today be cancelled yesterday? I even asked her if this is a joke?! Or is there a camera around here? This is insane! I am now on hold waiting for another manager. Finally get hold of someone and she "tells me that she sees that someone should have been there and that my appointment was not cancelled, that my "equipment is hot", so someone would have had to been there. "Yes I replied, when we were not there, but then I was told to be here and I am and still no one has shown." "I am sorry for the inconvenience...I stopped her in mid sentence to explain that we do not have time for this and to try and get the service guy who drove right by, back out here!" She put me on hold took my number and said she would call me back no matter what. I still have not heard from her. She did transfer me to the phone department, who after an hour or so of trouble shooting, got the phone to work. (Cable was being tested and fixed before phone).

Now, on to the Internet issue. For the next 2 hours we sat there resetting this and that, changing settings here and there and had a connection at one time, but I was reassured it was old web pages that my computer remembered. Does the computer remember your internet connection speed when looked through the control panel?! We had a connection for a second. Some everyday web address did not work, for example Comcast's did not work. hmm? More trouble shooting and finally "I will have to get someone out there" is the response I get from Comcast. The gentleman set the appointment for today (Wednesday the 07/30/08 between 4 and 7) again have to leave work early, more money lost) to meet the guy who will verify everything is hooked up outside. "If it wasn't I would not be talking to you on my landline!" I replied.

Friday the 1st is also another appointment for a totally different tech to come out. Comcast is really bending over backwards here! No wait that's ME! So Tuesday night I was on the phone pretty much from 5:45p.m. until 9:45ish p.m. and still no internet. I then took it upon myself to hook everything back the way it was and reset everything (if you want something done right, do it yourself) and it worked! 10:00p.m. the lady who was working with my phone line and who had transferred me to the Internet tech called back and asked if everything was working? I explained to her "maybe?" We are keeping the scheduled appointments (if you can call them that) as to double check this problem that should and would HAVE NEVER HAPPENED if Comcast would just have followed directions.

Today is now Wednesday and I have received a call from one out of the 3 or 4 trustworthy employees (who does what she says she will do), and I explained to her what had happened. We have come to the conclusion that I am not taking off anymore work and the appointment for this evening has been cancelled, (because everything seems to be working) but we are leaving the Friday appointment open just in case.
It has now been 16 + hours of phone time, a meeting missed, a higher cell phone bill, missed day at work for wife and I could go on about time lost that was supposed to be for moving.

I am still in shock over all this and I have not given up on the idea of a new provider. I just need new service installed before I give any direction to Comcast. (Insanely lol). I am waiting for a corporate email and number, as I intend to forward this on to corporate to let them know what kind of employees they have working for them, along with their INSANLEY POOR customer service. I do honestly believe this whole letter and more time spent on this will be in vain, but it has to be done just for the simple fact and hope that no one else has to deal with their incompetence!

I had contacted Comcast about this change and asked that my billing be adjusted accordingly and I was assured it would be yet it was not and it continued to be billed dispite my continued efforts and many contacts to the support people. I even asked that they review their own records to see that no activity under their own accounting shows my phone number being used past the dates mentioned yet they insist on billing me for the time frame only discounting me a small $20 amount. I have tried to explain till I have been blue in the face with so many lies that I just do not know what else to do.

My account has been threatened to be disconnected dispite my continued attempts to pay what I believe to be the correct amount on time and contact both billing and customer support by both email and phone.

This time two technicians showed up an hour late, but they at least fix the problem...temporarily. The picture still fades in and out, and I just realized that when the cable acts up so does the phone. I can be on the phone talking and suddenly the person on the other end cannot hear me for about 30 seconds, then it clears up. I called last Friday to complain and fortunately, the phone would loose connection while I was talking to Comcast. He ran connection test and found that my connection was week. No other customer service person had told us that.

Now the problem is getting someone to show when they say they will. I was given the time frame between 2-5 pm today. Took off work early, came home to wait, and wait, and wait. My husband called comcast at 5:00 pm exactly and found that there was not appointment for us today. Then he was told that the technician called and could not reach up. We found that the wrong number was listed for us.

Each time we call Comcast with a problem, we have to update our phone numbers. For some reason, the numbers keep changing and we're told that they couldn't reach us. We've rescheduled AGAIN for a technician to come out and I'm not optimistic that they will. If I keep having problems with Comcast and their service doesn't improve, I will be changing.

My time is very important. Each time we make an appointment, that means that I have to rearrange my schedule only for Comcast not to show. Today, it was four hours without pay to wait and them not show up. Comcast has a very poor service record with me and I'm getting tire of it.

I finally decided to file a claim for the prior stolen items. However, I have received no customer service assistance in obtaining the status of my claim since, despite the claim being labeled as a priority #10, and the old technician being fired for theft (as I found out)! All calls into the claim officer who initially called telling me that he was handling the case go straight to voicemail. Attempting to get a supervisor on the phone is a joke - I have left messages 4 times and they are never returned. I have no other cable options in the area, so I'm stucking paying money to a company that doesn't even respect my own security or their own customer service standards

I always paid my bills (on time too!) to comcast and suddenly they were blocking my cable and canceled my installation without even calling me because of a 2002 cable bill with Time Warner Cable that I hadn't even been privy to a bill on? I wasted three hours waiting, and was left with NO channels. I told them to go ahead and zero out my account entirely, that I'd be getting a dish. What a way to treat a customer. I have given them a ton of my money for years, and never complained about their exorbitantly high costs. Never again. Welcome to DSL and satellite and goodbye comcast and all your drama.

We currently have no channels on our television at all and are wasting time researching different options for satellite which we could have done prior to moving had they called. I wasted three hours on the day of moving waiting for them of my time due to their disrespect- again, a simple phone call that they don't want my business would have sufficed. I'm glad to give my business elsewhere. I sell on half.com and was unable to access the internet due to not having a connection to see if there were any issues with current sales or any new sales.

Sorry but they suggested putting it towrd future billing, which I did not agree to. They are using my money for services not received. I am filing a complaint with the Attorney General and BBB in my state of Colorado but don't expect any help. Maybe the media, whom they subsidise can help? Bet Not. I'm considering switching to Direct Tv.

No refund forthcoming and I can't pay my bills for the month because of this oversight.

Comcast will tell you if the power or cable TV goes out, your phone switches to a battery modem for phone service, thus your alarm monitoring is not interrupted. But they don't tell you if someone cuts the cable line to your home you are NOW at the mercy of the buglar or WORSE. This information should be given PRIOR to installing digital voice for the customer to make a decision. This is a lawsuit waiting to happen

Here's what that call related to (if you are interested): I've been a loyal Comcast customer since 2001. I had Comcast of Northern Virginia and they provided me with excellent internet and cable service, it was by FAR superior and MUCH less expensive and I believe I NEVER had to call them for a technical or service issue. Whatever franchise is now providing my current service in my area (Community ID: NJ0297) is sub-par and their products are unacceptable. Since the beginning the service to my new apartment I've ran the entire gamut of service issues. Please allow me to list them for you, since I feel you should be made aware.

1. The packages in NJ offer less for more money. 2. The fact that we have to use the old modems show how dated the service here really is. 3. When I went to the North Arlington Service center to get an additional DVR box, the lady who (for lack of a better word) 'helped' me, didn't bother to hang up from the personal call she was on, and while still on her cell phone, gave me a CCAT box but gave me the wrong connecting cable AND failed to give me an AC cable (to plug it into the wall) - I had to take time out from my busy day just to go back to get the right items. That box didn't work from the get go - there had been a tech who came out to look at it and got it to work some what but the Globo channel was still all pixilated and eventually the box stopped working completely.

4. The service in the room where the 2nd box was never right and it took me some time to notice as that is where my husband was supposed to watch his soccer - I never understood why he ended up watching it the living room instead - until one day when he had the living room TV occupied so I went back there to watch one of my shows on the 2nd box. What do I find? Only local TV channels would show; yet I've been paying for the additional box, its DVR service and the packages (Globo PPV, Selecto, and Sports) since April! I paid for services I never got! I went back yet AGAIN to get another DVR box at the suggestion of a Customer Care rep who thought the box might be fried (at least she gave me a $50 credit) and IT TOO still didn't work! It was a second tech who caught the the fact that the cables were plugged in backwards -- the first tech completely missed it. Finally, as of July it now finally works.

5. The phone service is unreliable. Oftentimes I have to reset the modem just to get a dial-tone. Luckily if I have an emergency at least I have a cell phone. Yet, the main reason why I got the home phone service is my mother (for when she visits) and to call her when she's away - lengthy conversations on a tiny cell phone are very uncomfortable. But the service is so slipshod that what's the point? 6. I used to use calling cards to call my mother in the Dominican Republic; I stopped using them towards the end of May and started just dialing her directly. That's when I noticed another major service issue, this time with the phone. When I would call her, I would get a dial tone (or have to reset the modem JUST to get one), then dial her number as usual (1-809-xxx-xxxx) and then it seemed my phone line would go dead - no sound; but she heard her phone ringing, she would answer it and talk, yet she couldn't hear me, nor I her (I couldn't even tell her phone had rang!). I made 30 or so calls like this (and paid for everyone them) even though I 'TECHNICALLY' never got through.

I thought maybe it was the phone lines over there (after all THEY'RE the one's that are a 3rd world country-that their phone system was failing was more plausible to me); and had her service provider (Codetel) troubleshoot her lines - all was well they said. Now she's a 77 year old and I hadn't been able to speak with her for almost a week, I really needed to find out how she was doing - so I resorted to Operator Assisted calls, I made 5 or so assisted calls (and paid for those additional charges too); miraculously the operators were able to get through. I called Comcast about this several times; once I was told to dial 011 first to make a call to the Dominican Republic (and this was technical service rep who said that)! Finally another rep told me that the international provider Comcast was using had the configuration wrong, and has since corrected it; that I could call the billing department to get credit - by now I'm so disgusted that I didn't even bother to get credited back. So, supposedly now that the problem is allegedly corrected, to make matters even funnier....

7. Now when I call my mom, I hear her line ring, we hear each other but its static-y & full of interference, and like we are talking over each other; so garbled & distorted we can't communicate. If I have something of real import to say I have to ask her to call ME, and her calls to me are always crystal clear. Yet I can't have her running up her bills like that. I think the maybe issue is your phone service is digital and it can't handle international calls. Today (07/27/2008), around 14:10 I called my mom; it was 5 tortured minutes of constant repeating, more screaming, trying to modulate our voices just to be heard, and slowing down our speech patterns. I had to hang up from sheer frustration and get an operator to place another assisted call - and this time, even the operator assisted call got messed-up too.

Now, I've been a loyal Comcast customer for 7 years now, and for the last 8 months I've paid in full for a service I frankly feel I haven't been getting, after those last calls to my mom I had reached my fill and decided I had had it -- that I don't want this shabby service and would just get a conventional analog line from Verizon. So right afterwards I called Comcast to terminate the phone service immediately, a male rep who said his name was Damien said I would be billed a $150 penalty for early termination of my contract and my remaining services would go up to full price. I advised him that after so many issues with my service I intended to call the BBB and would rather speak with a supervisor first - he told me the was none available to speak with me and that I could schedule to have a technician come out and have a look at the problem.

Not being offered any other alternatives from Damien, I had no choice but to accept the appointment for Tuesday the 29th between 9am and 12pm. Yet I have to say that I'm VERY IRATE about having to take time out of MY schedule for YOUR service issues yet AGAIN. I had plans for Tuesday and I'm a working person - I can't be doing this every time you guys fail! Quite frankly I don't care about paying full price for anything as long as I get what I pay for, but I feel that in this case the $150 penalty would be highly unjustified given the fact that the reason for the early termination is because Comcast hasn't lived up to it's end of 'our' agreement.

At this point, I really no longer wish to have any type of relationship with Comcast - no cable, internet or phone - I would just as well go else where for my services but Comcast intends to have the gall to bill me for an early termination fee after all that has happened. That's just appalling and absurd. Please let me know of any resolution to this situation which may be satisfactory and agreeable to both Comcast and my self.

They've done this several times: the tech comes out and somehow removes/destroys/alters our service, and they charge us AGAIN for something we already should have. We have looked at other services, but there are NO OTHER cable services in our area. PRETTY SCARY that next year everyone will have to switch to dish or cable, and comcast has a monopoly in our area. Even worse, there is NO ORGANIZATION, government or otherwise, that a consumer can complain about them.

Right now we are between a rock and hard spot because we cannot afford and cannot have dish (we rent), we don't want dial-up, and comcast is the only cable in offered in our area. Lame! I just wish that there was someone/some place who CARED, or that Comcast would be forced to share their lines with another company. I would even PAY MORE to get cable through another company. I think what we're going to be forced to do is MOVE so we have more choices.

-Everytime we have upgraded our service, the technician hasn't shown up for the appointment. We call, and we end up having to take more time off work/wait more hours for the technician to show up. -I have lost count of how many times they have hung up on us for complaining. -They customer service is rude, and none of them know what they are talking about EVER. It took 45 minutes (well, before they hung up on us) just to get them to tell us we didn't have a second IP address. Our internet goes down once a month--without fail. For at least a week, or sometimes, every night after 9 pm for several weeks.

We have complained, and they say we're in a black out area. However, it's not removed from our bill. -We have had to take several days off of work in order to wait for the cable technician everytime we have to make an appointment. The Tech never shows, shows up several hours late, or we are forced to make a second appointment. This has happened ALMOST EVERY SINGLE TIME. Now, we are smart and make our appointment on Fridays, so at least we'll get a three day weekend.

After dealing with very arrogant Comcast employees and continously disappointing unavailable internet connections, we decided to swith to SBC Yahoo (now AT&T). *** Disconnection: July 2008 **** Imagine being called after 9pm on your cell phone from the cable guy asking you to QA whether the cable got disconnected! Then, he HUNG UP on me after I was so nice to actually move my butt and meander through heaps of boxses (amidst packing + moving) to turn on the TV and gave him the answer.

I do not like being threatened. I became very determined to cancel TV (I spoke with the rep earlier this week and returned my DVR today) and now am researching options for high speed cable. In a few months, I may even go to Direct TV. I live in an apartment and because my management does not allow dishes to be mounted on the building, I had not gone with them to begin with. But I would rather not have TV, if I am not able to get dish, than do business any longer than I have to with Comcast.

When I took my box back today, the rep told me that I was going to get my speed lowered online, but could pay $10 more every month and keep the speed (funny enough, that option was NEVER mentioned by the rep I talked to on the phone. I currently work for a call center in town and have actually worked for several other call centers (never Comcast) and have had to speak with customers who are unhappy and/or wnat to cancel. The key is to NEVER be rude to the customer because word of mouth advertising is very volatile. Besides that, if their situation ever changes, don't you wan them to think about coming back to your service?

Thanks to that rep I spoke to on the phone, once I find a comparable internet speed, I will never do business with Comcast again. I will also do my best to make sure this story gets heard many, many times by as many people as I can tell it to. I will never do business with a complany that feels the only way to keep my business is to threaten me.

Without cable and no indication will ever get it fixed.

I have scheduled service calls at least three times, written them down on my calendar, and waited at home for nothing. Each time I call to see what happened, I am told either there is no appointment scheduled or I have the wrong day. We have had our house rewired several times, our yard has been dug up, and my husband and I have taken off work to wait for technicians who never show up. When technicians do show up, there is no guarantee that they know what to do to fix our problems.

We have had so many problems that we have been refunded money and given a free sports package, but it still cannot make up for countless hours on the phone, countless hours waiting for technicians, and countless hours without reliable service. I have never experienced anything like Comcast's ineptness and disregard for quality service! Every time our phone goes out, our security system goes off-line and our Tivo system cannot provide program information.

Missed 3 days of work believing the promises that a technician will be here tomorrow as a priority from the telephone clerks.

Call them and complain (I did so anonymously, of course) the receptionist seemed nice (her attitude may change if she starts getting a deluge of complaints) Call your local CORPORATE OFFICE to complain.

My wasted time on hold

As consumers, we still don't have a choice. I don't want any more channels, I don't want a digital box that I have to pay more for. I am disabled and on a fixed income, therefore I can't afford it. What about other low income families. I quess it's just too bad, because eventually we won't have a any channels. I will just watch DVD's. It's what I do anyway, because there's absoultely nothing on cable.

So why am I paying for cable? We all have to get together and do something about this. I thought consumers had rights and choices. Everybody should just stop purchasing cable from Comcast until they can come up with an honest,affordable package for consumers.

My question is, if the rabbit-ears customers are being inconvenienced by this digial switchover, and they are being provided some remedy (free converter boxes), why aren't we Comcast customers, who are losing services due to this switchover, being afforded the same courtesy?? I believe Comcast should provide free converter boxes in this case--or discounts to make up for the lost channels.

I am being blackmailed into paying for something I already pay for. Comcast is violating their contract by denying me services without remedying the situation. They should give me a discount or provide free converter boxes. I have not willingly changed the terms of my service; rather, they have, without my agreement.

The damages are to the local PBS station, and to PBS nationally -- when long-time viewers of The News Hour, like me, are so irritated by the frequent technical twitching (at least every 5 minutes or so) that we switch to network news.

When I called Comcast and inquired about the coverter box, I was told I would have to pay $111.00 to qualify for the converter box. My Comcast bill typically runs 30 days behind,as the company bills in advance for services. I had just paid my bill on the 16th of July, and now on the 18th they want yet more money. The FREE Converter box offer expires on August 15, 2008. After that date, it will cost Comcast customers $3.95 a month plus taxes to recieve the channels Comcast just moved and took off our line up. I imagine there are many people like myself who do not have their Comcast bill current.

Comcast want me to continue to pay for a service I no longer have, and then charge me extra to recieve something that they just took away. I agreed to pay for the channel line up that I started out with at Comcast. Now, I have lost 10 additional channels, yet my bill have not gone down. I also will not be able to get the converter box as I do not have an additional $111.00 to pay before the 15th of August. I think Comcast should have to do what they have been telling customers they will do.

I signed up for the $99 promo back in Feb 2007. Again, never saw a $99 bill. It was always $149. Now, the $173 has thrown me over the edge. One last thing, FOUR MONTHS Comcast debited my checking account TWICE for the same payment. We can't issue a refund, you'll see the credit on your bill. Is Bernie Ebbers running this company from prison?

Then some weeks back Comcast did the same thing with a CSPAN channel. And today, I watched a banner on Channel 40, MSNBC telling me it too was moving to the digital side. It is blatantly unfair for Comcast to do this, and in the extreme, I could end up paying $40 or so for a single channel. A very un-American way of doing business.

I can't imagine any other business that contracts to provide a service for an agreed amount, and during the currency of that contract reduces the service and expects to receive the same payment. To call it by another name, try robbery. I have reported this to the Town of Salem, NH after reading their agreement with Comcast. To my unlegal mind, there are clauses in the contract which require Comcast to provide the service they agreed to.

In addition, the agreement refers to the quality of service. Since the switch to digital began, my picture will very often go blocky. Clearly the analog and digital signals are interfering with each other. So not only does Comcast engage in robbery, they have not kept up their agreement in terms of delivery quality.

After much research on the internet, for comcast deals, I pick the package I wanted along with the promotional advantages. $75.00 cash back for digital cable $100.00 cash back for High speed internet. $50.00 cash back for digital voice. The bundle would be $99.00 a month.

I called the number to sign up for this bundle. I was told that I needed to clear up a past due amount of 187.00 that was owned on the account since 2002. I was not even aware of the fact that I owed a balance. I had returned comcast equipment in 2002, to go to Direct TV, and was never told I had a balance? Never the less I paid the balance thinking that it was the year my father died and maybe I made an error. I never received any notices.

I was assured that I could sign up for the bundle as soon as I paid the balance. I payed it. Next, I called back the next day and got another rep that put thru my order, but at the last moment the screen said that I had made a duplicate order online and he could not process my order. I had to call customer service again. I figured that was an easy fix since I tried yesterday, they just had to correct something for me to purchase online again.

I called and spoke to another rep that told me that I could not have the bundle,because of my Past account. She said the phone representative would never of been able to put that thru, that I was not considered a NEW customer even though it states that I would be after so many months, (it was 6 years since I was a comcast customer). She stated I would have to start out by paying the full amount for the package I wanted, for at least 3 months, and then they would consider putting me into a package. This new package would cost over 175.00 a month in comparison to the bundle which was $99.00 a month. She said that was because my services were terminated for non payment. Non of that was true. She said the only way I could become a new customer is if I moved to another state. phew! I felt like a criminal.

I asked if there was anyway I could talk to someone in the office of comcast that was nearest my home, She stated that they have "walk ins" and I could go if I wanted to. I decided to try to talk to someone directly, so I went to my Comcast office (Willingboro, NJ) and after waiting in line for 30 minutes was told that no one was able to see me. I went home and on the way, I called and spoke to another representitive of comcast. I just could not beleive this, it did not make sense to me. He told me that the information I obtained was false and untrue. My past account did not show any bad history of payment. I could qualify for the bundle. He directed my call to a very polite lady named Monica that took my order.

My complaint is: If I would of been allowed to go on line and get the same bundle that was offered to me on the phone, I would of been eligible for rebates that added up to $225.00 cash back. I feel this is a scam and should be looked into. When the representative that tried to process my order online, told me that it said" that an duplicate order was found", and he could not process my order", I showed my concern and he told me not to worry, call this number, that it happens all the time".

I feel that something should be done about this scam. It it unfair. Part of wanting Comcast was because of the rebates that were offered. I finally got so frustrated I signed up for the bundle on the phone since I knew there was nothing I could do to get the offer that should of be allowed to me online. If you google the different sites there are so many rebates to choose from, and yet I wonder if anyone of them are true? Also, I was told after this happened to me that a close aquantance worked in customer service for Comcast and so many deceptions are told to people all the time. He said it is very unfair and misleading. Stress and losing my online rebate because of deception.

no economic consequences other than the fact that I will probably cancel my service and stop giving them my money!

Although I had an elderly person in home I was not able to dial 911 i informed them of this and they said to badd that's my problem. PLEASE DO NOT USE THEM! YOU WILL REGRET IT!

5. they have terribly long wait times for customer service, and I have been on hold for over 1/2 hour, then hung up on 6. they say they will transfer you to a manager, but after 1/2 hour on hold you find yourself talking to just anothe regular customer service representative 7. their representatives are often completely ignorant and rude 8. if you write their corporate offices, and, unlike honorable, self-respecting companies, they won't help you, leading me to believe that the above problems are company policy.

Frequent loss of phone service; an immense amount of time and nerves spent on hold and talking to Comcast reps who often can't help you.

Although I have repeatedly complained to Comcast they have repeatedly failed to address this issue at all! They tell me it is a problem with ME -- oh, please! How difficult is it to access your email? Also this occurs while I am actually reading my email at times -- it will suddently crash and I can not access it again until many hours and too may attempts later. Comcast Customer Service is a joke. They do not care at all if you have difficulties and they make absolutely no attempt to fix anything that isn't easily fixable.

I have lost many hours of productive work time in attemtpting to remedy this problem.

i can no longer become aware of accidents on the route i take to work, some of which close the roads.

I am self employed so the financial cost based on my time and hassle totals well over $2500.00. The emotional and hassle problems have been tremendous.

The box is an obstruction,when service is needed in ,a ladder is used and my deck area is tresspassed.Can the cable company just invade my property? that I pay taxes on. I think that I am owed