Xfinity Cable TV Reviews

A service call was issued for Feb 13th. The ** service technician came and went. He claimed to have fixed the problem with an adapter device in my attic. Everything was working until 2 days later. I put another call into Comcast and I was told that they could not get anyone until Feb 21st. The ** service technician came on the 21st of Feb and installed a new box because the old box wasn't working properly. When he left, everything was working until 3 days later when we lost the quality of our HD programming.

I put ANOTHER call into Comcast. An ** technician came out and I was told that the HD signal was out of range. I told the technician that I did not think it was his fault but that we had been very frustrated with the service. He gave me his cell phone number to call but when we lost our service entirely after 1 hour, I called and could not get through. I have been told that this is a tactic used to get out of the house quicker. After losing both our digital cable and internet all together, I called Comcast again having to remain on the phone for 25 minutes before reaching anyone to tell them that we had no service at all.

In the Memphis area, folks that live in Germantown are not treated with the same courtesy as those in Memphis. Our services are worse and it takes longer to get things fixed. It is because there is racial polarity with the two communities. Given that, I feel we were not only given terrible service by Comcast, but we feel that this was racially motivated. I do not feel that we should be discriminated against nor do I feel that we will ever get our service repaired. At the time of this letter, we still do not have our situation resolved. We also feel that the situation will worsen once this is investigated. Comcast has spent hours, days trying to fix problems in our area but to no avail. This had been going for a month.

I have a small business, I pay my bills online, etc. and I cannot do this without my internet service. I am missing calls to my home because I have Magicjack phone through my computer and it requires broadband. I cannot keep up with dangerous weather coming nor can I keep informed of news that affects me and my family.

At this point, having spent well over 2 plus hours to understand what happened and still being confused, I asked Rachel, the billing sup., to put in writing what happened in my account and send me a copy, especially the items she is using to substantiate billing me even after I asked my account to be closed. Note, I do have a receipt for this closing date and as proof, they have the cable box. She would not do it, and said I owe them money and we were at an impasse.

I have high speed internet, phone, and cable with Comcast, and average over $200 per month (2008, I spent approx. $2400 wit Comcast). I recently tried using my phone and when it dialed any number, it went straight to Comcast. I called Comcast and after testing and discussing with (2) different people on the phone, they scheduled a Comcast rep to come and fix between 8-11:30 a.m. on Weds. I took the morning off from work for this. They never showed up and when I called Comcast to see what was up, they informed me my service appointment was cancelled internally by someone at Comcast.

I asked why this was cancelled and no answer was given or explained, except to go over all that was tried before over the phone for solution, opposed to seeing why this had happened or making priority to get someone out ASAP based on the circumstances! I asked why no one even bothered to call me to tell me that as I had left my cell phone # when service was scheduled, for this exact purpose? When I asked to talk to a manager, I was told that managers do not talk directly with customers? My translation to that is so many people are complaining now that they stopped taking calls or that customer service and satisfaction is an irrelevant company policy?

I took a valued personnel day from work to do this, yet rectifying the situation that is 100% not my fault is handled in a manner lacking the most basic integrity in terms of business sense or common decency. I myself hold a respectable business position for the past (20) years in Houston, and not once have I been so appalled by lack of service from a company that I have taken the time to write a letter until now.

I am planning to cancel my cable immediately with my other services to follow. Losing myself as a client will not have any effect on your bottom line, but rest assured that Houston has many disgusted customers who express this same sentiment. With the economy the way that it is, cable is not a necessity but a luxury that many people are not going to be able to afford. If you are going to charge the highest rates of any provider for these types of services, then may I suggest you have staff and services that back it up. I will happily pay extra for a product or service if it is worth it. However, I would never spend $35.00 for a meal from a McDonald's which seems like a synonymous example of the type of service Comcast is selling to the Houston market. Please be sure that I will make a point to share the complete lack of integrity or professionalism Comcast has displayed. I have also sent a copy of this letter to Consumer Affairs website and local stations here.

This company price gouges because they can (the whole monopoly status is pegged right where it should be). You get such poor service because people like me can't take it anymore (no offense guys, I really empathize with you). You call in to complain to another of many reps for a specific problem, you get to me and belittle, berate, cut me down so low, don't let me get a word in, refuse my help, and yell a slur of obscenities at me - of course I will shut down, I won't help you and I will give bad info to get back at you (since the company won't let us hang up, we are forced to take the abuse) - it's all I can do. The morale at work is so low and turnover so high since we are forced to deal with something the company could easily fix by spending a little money.

We have to go through a 2-month training before we ever make it to the call center floor (we study really hard, and when you get to the floor you're told to forget everything you learned) so now I'm stuck in training all over again and you get angry since I don't know what I am doing now. They don't care - if they did sites like this wouldn't exist. They get the money, give you bad service and sit back on their boot heels laughing it up thinking of new ways to make money (trying a cell phone venture, they already purchased air space) when they can't even get 3 little services right!!

I am really sorry, and I am the first to apologize about what happens when you call - I used to be the sweetest person, but when the company gives you tools to help customers and then tells you -"Oh I think you need to do it this way instead," and "Oh, by the way we're grading your call (yup all calls were graded and your job depended on it)" and "You have to push to sell more products even if they have issues with one that you can't fix (why do I want to sell you a crap product if the one you originally called about doesn't work - what kind of faith are you going to have in my service)."

When you call just remember what I told ya - don't fault the person on the phone (unless they are just brain dead) people like me were so mentally abused by customers that we didn't want to do our jobs - exercise a little patience - I jumped through hoops for people that were kind to me...but if you were a jerk I shut down and made their life just as miserable as you made mine. These poor people answering phones are constantly told conflicting things, badgered by call center higher-ups, and belittled by customers - give 'em a small break.

I completely agreed with all the frustrations. They were pretty accurate judging by what went on in my area - I do apologize for the company as a whole since they are pretty pathetic. Keep on writing the BBB, doing letter campaigns, starting websites - they will eventually get it (that is how Comcrap came across Twitter.com where customers went to rant and rave and really improved on some people). Just remember that no matter how big they are that they will eventually fall with the bad practices that they have.

After numerous calls, and after the election, I had had enough. I called and asked to downgrade my service to basic. I was told that there was no available appointment for a technician to come out for 11 days! I said, "fine, but I want to stop being charged today." I was informed that the charges would continue until the disconnection date. I can't imagine any other utility that could get away with something like that. I have to pay for eleven days because they couldn't get a technician here sooner? Nonsense. So I called the franchise holder, who in this case happens to be the city I reside in, and I requested they intervene to prevent Comcast from gouging customers in that fashion.

Later, after the downgrade, I checked my bill online and noticed that they charged me a disconnection fee! I am now going to call them and have the cable removed altogether. There's only one way to deal with such an arrogant, out-of-control company, and that's to stop doing business with them. I can't get any other service here. Where I am located, Direct TV or other satellite services will not work, and AT&T has yet to make inroads to my building, so I am going to be without TV, but that's okay. I went without it for years, and going without it now is for a good cause. I encourage those who have been similarly abused by this rouge company to join me in boycotting them. Only when their pocketbook is affected will they begin to understand the concept of consumer service. How foolish is it of us to allow them to treat us this way when we are the ones in control? Turn them off.

I now am forced to shut my business down for a day, which costs me and my customers time & money! To have another service provider installed. Not to mention the sheer frustration of feeling undervalued. The moral of the story, in an economy such as ours, I cannot believe Comcast would rather lose a long time customer than treat them with the respect they deserve, in order to save the company money, or face, or whatever it is that they would sell me down the river for. Who needs it!

I told them when ordering the bundle, I DO NOT WANT COMCAST VOICE MAIL - I have an answering device. Well, my answering machine does not activate, nor do I have caller ID! After frequent calls to obviously inefficient customer service reps, the problem is not resolved. Furthermore, the only phone that rings is in my husband's study where the computer modem is installed. The base phone and other handsets in the home do not ring. I have spoken with so many Comcast people until I am blue in the face. And they charged $24.95 for three techs to resolve the bad DVR issue. I refuse to pay this. We are not able to subscribe to AT&T cable, and I do not opt for satellite television, so we are stuck between a rock and a hard spot with Comcast until such time AT&T has installed the fiber optics. If there is a customer advocacy group to help resolve Comcast issues, I would love to know who that is! Also, I was given different bundle rates by different Comcast reps - the right hand does not know what the left hand does.

The picture came on finally at 10:30 A.M., but was not of good quality. It was grainy while the other channels were OK. Comcast's customer service and picture quality has continuously declined since they took over from Insight. It is obvious they have a monopoly and do not care. As long as they get their fee they continue to provide questionable service. On this day I contacted 6 other cable subscribers in the area and they were experiencing the same problem. Comcast has eliminated their local phone contact and the only contact is through a 800 number. They do not return calls about programing or problems. Generally an I don't care attitude.

Well they finally fixed that issue; however, the DPI and protocol agnostic and Comcast's deceiving way of doing things Have still left service to be desired for the premium I have been faithfully paying. I can provide data and correspondence letter from latest Comcast official contact with my immediate response providing test results on Comcast's own server reputing what Joe ** Claimed. Filed report with Illinois State's attorney with sample test results. Contacted 2 elected State Officials about the same. Fixing to go to small claims.

They have done this to me before in the past with an internet modem stating I never gave it back, when in fact I did. My account is now in collections and she state it will go on your credit report and people will continue to knock at your door. Nice and harassing huh? I am not sure what my next step is, but they can be certain they are not going to charge me $300.00 for equipment I returned along with 2 months of cable that was supposed to be canceled.

On the morning of January 23 (today) we called back. With our first call we were on hold for 40 minutes waiting for an operator. We stayed on that line waiting and used another phone to call in. We got an operator within 10 minutes. We told her our situation and she did some trouble shooting. She also told us our service is not disconnected, and that it doesn't say that anywhere on the account. She could not get the service restored and told us that she could have a tech come out in 4 days (Tuesday). It's Friday morning and we cannot go the whole weekend without service.

I told her that was unacceptable. This is their equipment we are renting and our bill is paid every month. If they are too busy with technical problems they need to get some more people in and get this taken care of. She tried to contact dispatch, but could not get a hold of anyone (again do they completely under-staff every department?). We are now waiting 20 minutes in for a call back, within 30 minutes, to see if they can get someone out here before the 4-day time period to fix or replace their faulty equipment.

At that point, Marie told me I had to sign a new contract which she mailed to my home. On January 12th, I signed the new contract and returned it to her priority mail. On Friday, January 16th, she was to call me with an installation date. On Tuesday, January 20th, I called her again looking for the date. My daughter/partner left a message with her supervisor asking for assistance. He did not return our call. Marie called me today, January 21st, and told me that the contract I mailed was dated January 14th and it arrived on her desk today, January 21st. She then informed me that the request had to be sent to verification. I asked how long that would take and she claimed a few hours. She then informed me that our December bill was outstanding and I should call Billing to pay the bill because they might refuse to install my new service because of the outstanding balance.

I explained the reason the bill wasn't paid was because they had not installed our internet service, but that I would call and pay it by phone with a credit card. Upon attempting to do that, I was told that they didn't have access to my account and could not complete the transaction. I then asked how I could get credit for the time service was not provided. I was told that my account was active and they could not give me credit for the 21 days to days I have not been provided service. I am unable contact another company for service because Comcast has us tied into a contract. If we break the contract, we will be fined.

The problem still exists, and the only way I have been able to deal with it has been to unplug and reboot the converter box. I am hesitant to request another service call to the house for fear of being billed. This company is too big and seems to respond to customers in an unethical manner. We have been paying for a service for several months now but have not realized the full benefit, as promised by Comcast. The issue is still unresolved.

We set up an appointment for a Comcast Cable employee to come to our house to install these services....and he/she never showed up. We called them again, spoke to a different representative who did not provide us with a confirmation number and claimed that we were not in their system and they have no knowledge of our appointment inquiry for transferring the services to our new home. They then sent another person to our home to do a "survey" to see if our home was suitable for their services in late December. He set us up for another appointment to have someone install the services on January 12th.

We were on vacation at the time but our children were home. They were informed of the cable man's expected arrival and were instructed to open up for him so that he could install the services. We even gave Comcast my son's cell phone number so that he could be contacted to confirm the appointment. On January 12th, my son waited all day and no one from Comcast called or came to the home. When we returned from vacation, we called Comcast and they said that they sent someone who rang the doorbell and no one answered. He then called the cell phone number on his work order and left a message. After checking with my son, we found out that this was a lie. No one came to the home and there were no voice mail messages or missed calls on his phone to indicate that someone called.

We called Comcast AGAIN on January 14th. At this point, my son had just begun Web Programming courses at College and required internet access to do his assignments. We needed internet ASAP and this work order was requested on December 8th. It has now been over one month. We called Comcast yet again. They sent someone and promised to have the services installed that day. When the Comcast guy arrived, he claimed to have run some wires to all the rooms but was unable to do any installations because the person who came to do the survey did not indicate that the wires from the telephone pole going to the home had to be set up. He left without installing the services.

We called Comcast again and told them about what their employee told us and they said that it was a problem with the street wires and that the Philadelphia Electric Company had to come out and repair the lines before they could do work. We checked with PECO, and they said that nothing was wrong. We called the contractor who built the house and he told us that all the wires were set up and were installed underground going to the home. All Comcast had to do was come over and install the services. After much persuasion from my irate husband, we spoke to a Comcast Services Manager. We threatened to cancel their services and go with Verizon after we've been with Comcast for over 5 years. The manager's response was "That's OK. Go ahead." Later we spoke to someone else who promised that they would send someone to install the services between 9-11 am on January the 17th. We waited until 2:30 pm; no one arrived. We called to check again, providing them with the confirmation number and they said he was on his way and would be at our home in 45 minutes. Still no one arrived. Finally, at 5:30 pm, someone did show up and did the work.

This has been the worst customer service I have ever experienced in my life. I have no idea how Comcast manages to stay in business with such poor service. Every time we spoke to one of their employees, they gave us a different story about why we could or couldn't have the installation completed. I couldn't imagine anyone could possibly run a business this way.

After I make a request to him to check back if he can set up Internet connection, he tells me that he can either setup Internet at $19.99 for 3 months or $24.99 for 6 months. I go for former, and immediately he changes his stance and tells me that he can do the $24.99 for 6 months only and there would be just a total of $100.00 mail-in rebate and nothing else. I would have gone with this offer, had he not changed his stance within a minute as this makes you feel cheated. I couldn't believe Comcast guys could be so very unprofessional, and so very unresponsive.

Our Internet goes out several times a week (almost daily, as of late), and each time, it's blamed on our router or computer, but that is impossible, as when I switch to a neighbor's Wi-Fi, I have no problem at all. I am just tired of companies taking advantage. We pay a lot of money for cable/internet/phone, and for them to blow it off really bothers me. I really want something done about these companies that continuously provide poor service.

We spoke for over half-an-hour to make sure that the Showtime would be included, because that's the only premium channel I watch my shows on and I didn't want to lose that. I also verified the phone could accept collect calls since it is not a regular phone, and my friend said there were issues with the collect calls because of cable phone service. After about half-an-hour of trying to figure it, the sales rep assured me about the collect calls and that because Showtime was the determining factor in me taking the bundle, that he got it included with it. This was in November.

In December, I got a bill with extra installation charge for the phone and a new modem, along with an extra $18.99 for Showtime itself. I understand the one-time installation, but I got online and the Comcast chat rep went ahead and reversed the $18.99. Now, again, this month, I got another $18.99 for Showtime, so I contacted them again. This time, the chat rep said it isn't part of the offer, but they can give me Showtime for $6.99 for the next six months.

This was unacceptable, so I called Comcast (since chat reps and phone reps don't have the same capabilities). The rep stated Showtime is not part of the package, and they cannot make it part of the package either. I then spoke to a supervisor, who basically said that sometimes, when someone wants something, that they tend to hear that they got it, and that even if their rep did promise this, that they are correcting the issue now, and for the future, they will offer again the $6.99 Showtime for six months.

So now I have paid the installation fee of $29.99 for the phone I only took because the offer included Showtime, and now I'm stuck paying for Showtime, which I already had for the same price in my last package, minus the headache.

I wanted to tell you how disappointed I am with Comcast service (or lack thereof) and will be cancelling my service immediately upon finding a new provider. Let's begin with my installation where your sub fell through my ceiling. A week later with a hole still in my ceiling, after my A/C ran non-stop to cool my bedroom and attic, after sleeping in a bed with my 13-year old son and being on hold for over an hour, Comcast sent someone out to repair my ceiling. The ceiling repair was cheaply done and not done correctly. I have taken pictures for documentation.

As if this has not been enough, the balance from the previous person that had the phone number Comcast assigned to me has been transferred to my account. It is over $500 and I've only had your service for a few weeks! I talked to a supervisor today that informed me she could not help me and that I would need to contact customer service to get this resolved. She said she was unable to transfer me, but gave me the phone number to call. The phone number I was given was 713-462-9700, which is a fax! I have the phone conversation recorded (I've learned I have to do this when speaking to anyone at Comcast) to verify my conversation. I have names and dates of every person I have spoken to during this nightmare.

I have a 13-year old son that was recently diagnosed with Hodgkin's Disease (a form of cancer) and one of his wishes was for me (his mother - a single parent) to get internet. I have enough to deal with right now and don't need this added frustration nor do I have the time.

Through numerous conversations, I have found out that most people I talked to have had a bad experience with Comcast. Comcast has a horrible reputation and that's very unfortunate. I will continue to tell others about this experience in an effort to save them time and frustration. I suggest you seriously make a change in personnel and training if you want to keep customers. With other providers like AT&T offering similar if not better service, this is a change you better make quickly! I almost have no sanity left and I need help! If there is anyone that can help me, I would greatly appreciate it.

No Supervisor ever called back, despite 4 calls that I made back into Comcast to remind them that I was waiting on a supervisor call. Every time a technician comes out, they claim that 'the last guy' didn't diagnose and fix the problem correctly, but that they have now fixed the issue. This is never the case. Within 24-48 hours of their visit, the cable is failed again. Apparently, several people in my building have been having the same issues, but Comcast refuses to deal with any of us on a building-wide level. I guess it's just easier to string us along as individuals!! I cannot WAIT for any other cable provider to come in this part of the District so that Comcast loses all the customers like myself that they have mistreated so badly!

For months and months I have been trying to get a credit for poor Comcast cable and internet service -- but Comcast always claims that they do not put the credits through until the problem is resolved. Well, since Comcast has not resolved the issues for months, there is no credit!! Actually, after much arguing with Comcast, I finally got one woman in Customer Service to put through a partial credit, just in recognition of the issues that I had all winter/summer/fall of 2008. However, it was VERY CLEAR at the time that the problems were not yet fixed, and that the credit she was putting through then were reflective of issues I'd been having since May 2008 -- and that the dates of the first credit were not meant to be all inclusive. I was also told at the time that when/if the issues were fully resolved that Comcast would credit me for the remaining time that the cable and internet were not working properly. Now, however, when I enquire about that Comcast points back to the first credit and say that I have 'already' been credited for the issue up through a certain date. This is an outrage.

Every time I call the billing department, they look it up, put me on hold and after 5-10 minutes they come back and say that they are processing the refund and I will receive a check in 4 to 6 weeks. This has been going on since June of 2006. I keep calling and same thing, time after time. I tell them that I keep being told the same thing over and over and no check ever arrives. Their answer is, this time, it is in process, it will positively be sent in 4-6 weeks.

In November of 2008, I once again spoke with them after not receiving the check again and I was told that the check had been cut and was either mailed on November 4th or 6th. I should be receiving it within a week. I called back on November 17th and was told the check had been sent, give it another week or so... Well of course, no check. I verified the address they had was correct and it was... No check...

Now I called on January 8th, 2008 and I was told that the prior people who told me the check had been sent were wrong, it was just in processing for the check to be cut and... you guessed it... it would be 4 to 6 weeks before I would see it. I inquired as to why it would be another 4 to 6 weeks if the processing was entered into on November 4th. He said he did not know, but that is what he was told.

So I sent an email using the customer service complaint form. I got a response back within 24 hours. They told me they were sorry and they would expedite the matter... and... it would be... you guessed it, 4 to 6 weeks. I sent one back telling them that that was unacceptable and I wanted someone to contact me by phone who was a supervisor. So I sit and wait... The real kicker is that their records have shown the refund due the entire time and there has never been any question that they owe me the money. It is not even a question that it is owed.

We waited a few minutes and nothing changed. My husband called Comcast and explained the problem in complete detail. The Comcast person said it must be the box and they would send a signal to it. The person said to wait 15 minutes and turn the box back on and everything should be fine. Well, we did as instructed and nothing changed. We waited about 20 more minutes and called back again. We went through the same procedures and again the cable did not work. We had tried turning off everything (the TV and the cable box) and turning it back on and nothing happened. Our son, who is a technical geek, who was not at home at the time, called and talked us through some things. When we tried to take the cable from the box to the TV directly, it was obvious the cable was out. Now mind you, Comcast had not let on a thing about any problems in our area on the two previous calls to them.

Finally on the third call to Comcast, my husband said, “Look, you people keep saying it is the box when clearly it is not -- has there been an outage in our area tonight?” Then and only then did the Comcast employee let it slip that oh yes indeed there had been a problem earlier (reported by other customers in our area) and Comcast had dispatched a technician to work on the problem and had closed out the ticket. Clearly, he/she did not check to make sure every customer in our area was working. The Comcast employee said they would try to get the technician back out tonight (it is almost midnight and no technician or service) or it would be MAYBE tomorrow. I felt that we were deceived to say the least when Comcast clearly knew there had been a problem in our area earlier this evening. At this point, I was not a happy camper.

I called Comcast to inquire as to the name and address of the president of Comcast so that I could write him a letter. I was not rude. When I requested the information, the Comcast employee hung up on me. I called back again and was given only a number (no name or address of the Comcast president) and was told the number went directly to Philadelphia (or Pittsburgh). When I called the number, the recording said that they could not take my call due to the high volume of calls and to call back another time -- then the line went dead. This pathetic excuse for service is beyond the pale. We have had other issues with Comcast and I have never complained. Tonight was, as the saying goes, "the straw that broke the camel's back." If Comcast had not jerked us around, they could have gotten the technician back out in time for us to have seen most of the game. As I write this, we have no service and did not see the game. Can something be done to Comcast to make them provide better service?

Trying to get professional help with Comcast is ridiculous. I finally have my services on; however, I had 2 phone #. One is my primary number. The second # is connected to my Arris Modem. Well, when they turned my services back on, they switched my lines which was another inconvenience, so I had to call back to resolve that issue. After all that, on 12/29/08, they disconnected my services again. Now I'm frustrated because I have to get back on my cell phone and be charged to call Comcast and be patient and work with them to get my services restored.

On 12/30/08, I called and had all transferred services that I had ordered to be on hold until I call them back, which went very well. On 12/31/08, Comcast disconnected all my services again. So I had to call Comcast again. With all this being said, my bill was due on 12/25/08, and not one Comcast rep stated anything to me about my bill being late. On 1/2/08, I paid $185.29 through my online bill pay w/ my bank to Comcast. On 1/3/08, my services were interrupted due to my bill not being paid. I never received a shut off notice due to the payment being 9 days late.

For an entire week, I was on the phone with Comcast and no one said a thing about my payment. On 1/3/08 the Comcast rep was very nasty and demanded that I pay the total today in order for my services to be restored. I told her I had paid a payment on 1/2/08, and I also asked why they would just interrupt my services without sending me a notice. She stated "that's a courtesy and they don't have to notify you". I have never heard of such. Well that's not the end. I paid the balance on my account to get services restored, thinking I could stop payment on the payment done with online billing; however, I was mistaken. Because it was electronically done, I could not put a stop payment on it. So, Comcast got paid twice.

Calling trying to get my money back is a pain in the you-know-what. During the process, I have had Comcast reps hang up and being unprofessional with attitudes, and few that were nice and helped me through the process. Comcast can inconvenience the customer all day long and we just pay the bill, but when we owe them money, they cut us off for late payment of 9 days. Trying to get my money back is going to take 3-4 days and they said I might not get a full refund, because if I have a balance and I do because of how their billing system is, they will take my money and pay towards that which is not fair, since that bill is not due until 1/25/09. I'm so tired of Comcast and the BS!!!!! Verizon is looking real good.

On the 31st, a truck came out and disconnected the service. I called up. I was told that there was no reconnect order. They saw the transfer but it never went through. I would have to wait until the 6th to have my phone, internet, and cable TV reconnected (the earliest they could get out there). I argued with them and got a service order (or so I thought). They sent a truck out to my previous address to disconnect me... no reconnect. On the 6th, I was working in an area with no cell signal so I could not get a call. When I was able to check my voice mail, there was a speed message stating that someone would be at my house between 1 and 4. Nice to know, but my wife starts work at 4 and had to pick my son up from school.

So I leave work early. The tech gets there at about 2:45 and my wife has to leave at 3:00. Oh, and they are there to Install not reconnect me. Apparently, my old number does not exist (I cannot call my voice mail or even check my email). I have NOT cancelled server (YET). I get there at 3:10 and he's gone because no one is there. SO instead of making things right and getting someone back out to my house, I now have to wait another 3 days to get it connected. I'll believe it when I see it.

If you use Comcast, do not ever change your service. They will never be able to make it right. If you are thinking of Comcast, use someone else. They have terrible internal communication skills and cannot think outside the box to help you. This is unreal when you have to wait nearly two weeks to get your service turned back on from a mistake that they made.

Just to make sure I was not seeing things, I asked my wife and children to verify that the yellow cable was still in the same place it has been for OVER TWO YEARS! Mr. ** letter also stated that if he could be of further assistance to contact him at 1-888-610-0995. I have left 5 messages for him without a return call. As soon as AT&T comes to my area, Comcast will be history. Don't you just love this industry?

This experience with Comcast has been most upsetting and has caused me to get insomnia and headaches and elevated blood pressure. And online with AOL, I have very limited usage since I don’t have a password (according to them) to be an “administrator”. I have used the same password for many years, but they say it is the wrong one and I can't use it. I am 81 years old and I consider this elderly abuse by Federal guidelines.

I wish that was the end. After a technician came, he tried to convince us to let him take the box since we wouldn't need it knowing we would still have to pay for it. That was easy to deal with but when he was done, he said the cable card was working fine and left. When we turned on our TV, the card wasn't initialized or paired so we had no signal. After 3 days of phone calls to Comcast with each rep telling us the card was fine, we still have no TV. We are now waiting for a rep to come to our home which won't happen for at least 2 days. Oh, and I almost forgot; the rep scratched our new Ethan Allen entertainment center.