Xfinity Cable TV Reviews

Spent 5 min going through phone system trying to find technical support. When I finally found it, the phone tree said I need to reset my cable box before continuing. When I said "No", it directed me to the main menu, and would not let me continue. Note: I have a Tivo + cable card, not a cable box, so this step wouldn't work for me anyway, and I had already rebooted my Tivo a couple of times, but it didn't fix the problem.

Prices are very high, service speeds are inconsistent, cable box glitches regularly. Had a recent outage with multiple promises it will be up in two hours. Each deadline passed with no results, just another promise it would be up in a couple of hours.

The worst customer service ever & the worst supervisor ever. Angel or Jasper whoever I talked to didn’t help at all. Simply the worst experience, didn't care about what I had to say, and simply stated the same thing as the agent did. Complete useless.

The service was too pricey for just a few channels. I returned their equipment at the end of service and still was charged. I didn’t get a call of courtesy saying I still owe and would I like to pay. It went straight to collections. I tried to pay, but found out they can’t remove it off the credit report once paid in full. There are other services that are better. Too many customers complain about them. They should be shut down.

At the end of May I cancelled my TV and internet service with Comcast Xfinity because I was moving. I did this on their website. It asked for the zip code of where I was moving. Then it came back to tell me that Comcast does not service that area and since they did not provide service, I would not be charged an early disconnect fee. I was instructed to take my equipment to the nearest Xfinity store and turn it in. That weekend I took the equipment to the Xfinity store and told them I was moving and had already stopped my service on their website. They asked about moving my service to my new address and I explained that Comcast did not provide service at my new house. They assured me that I would not have to pay an early termination fee because of this.

Communication between departments and workers within this company is terrible. They do not keep appropriate records as they say they do. When attempting to recall past interactions I am always told that no conversations were noted. Due to these miscommunications/lack of record keeping and either bad training or last resort lying to a customer my account was sent into collections after being told it was settled. I made multiple calls to customer service and talked to many supervisors and spent many hours of my time trying to rectify this. I had bank statements showing proof of payment where payment was due.

I had Cinemax as part of a package, still pay for it but Comcast removed it and there is nothing I can do about it! No money taken off or equal replacement channel! They are way overpriced and if you ever want to change your package to remove channels, you can’t. You are stuck paying 250$ a month as long as they have you in contract! Horrible customer service every time.

After only one year of service, Xfinity increased my rates by $20 a month. And the company has no promotions to lower this cost. So for mid-level cable only, the bill jumped from $82 to $104. That is a 26% increase after one year.

I was supposed to have Xfinity service installed today. I was nervous about switching to Xfinity due to terrible service issues I had when I used Comcast many years ago. I decided I would try one more time. I called several weeks ago and spoke to a salesperson. I told the salesperson that I needed 2 wireless cable boxes and one wired box. I was told that the modem was going to be an additional $13 a month. I told the salesperson that put the service out of my budget. She informed me that I could purchase my own modem and she would even send me a $50 gift card that would offset the cost of the modem which I would receive approximately 90 days after my service began. I agreed and scheduled my installation.

Do not get Xfinity. If it is the only thing available in your area, you don't need tv. After already sending a tech out, and 3 separate phone calls every 2 days, none less than 40 minutes, that consisted of people not listening, asking me to unplug and plug things in (some devices that I DON'T EVEN HAVE) and the same error code popping up over and over again...they still can't figure it out so they are sending ANOTHER TECH! This is all after we tried "move with Xfinity" and were not mailed the correct equipment. So we had to go to the store and get new boxes, then when we called support they didn't even know what equipment we had.

I have been a Comcast customer for over 5 years. In this time my bill continues to rise. My Internet and cable go offline a lot and have had several techs come out for this issue. When you call the customer service and the billing & payment employees are inconsiderate, unsympathetic, and show no compassion for what hardships customer might have. Comcast has disappointed me in the way they treat loyal long standing customers.

Comcast Xfinity has the absolute WORST customer service ever. Terrible. Would NOT recommend their service for anything! Their policy for transferring service is absolutely absurd with high fees. They're not customer friendly by any means.

In August 2018, I contracted with Comcast for a year Triple Play including premium channels. In January 2019 they changed me to Double Play plus landline phone plus the premium channels that were to be free for a year. Their excuse is someone (not me) called to port my landline number. This was never ported anywhere! I found out about the new charges when I got my bill. Called them and was given another but more expensive Triple Play package made retroactive so the new charges would not reflect in my account. That was a lie. Came February and no changes had been made to my account. Have been calling, chatting with them every week, and even wrote them but to no avail.

Trying to get a pass for a day or week for a specific device proved to be one of the most frustrating things I have done in awhile. The site isn't working properly and wouldn't accept any numbers/characters in the CVV field so I was unable to make a purchase. I called their customer service dept. specific to this service and got nowhere. I was refused a supervisor and could not understand the person I was speaking to so I ended the call. Trying again a few hours later I still couldn't get them to help me get service and this time when I asked for a supervisor I was left on hold for over 20 minutes. I have pictures and recordings of call. I also have a bundled service plan with this company and wish I didn't for reasons too numerous to mention here.

I spoke to a representative today in the phone department about switching my phone payments to a different Day permanently. Preferably to my pay day. I was told I could not because the company has not authorized any pay dates to be changed. I asked the representative when was the company going to authorize this. He did not know and said that an email will be sent out to all the customers when this happens. I told him I will be waiting for the email. I've never heard of anything like this before in my life. I was not please with the customer service at all. This needs to be fixed because a customer should be able to change their payment date without question. The CEO of Comcast will be getting a letter from me if what I was told does not happen.

Once again Comcast has gone to a new low. I have the Super Triple Play package which did include the Cinemax channels until a few days ago. Comcast removed the Cinemax channels from the package that I purchased without my authorization. The Comcast Representative that called me this evening claimed that Comcast had discussed this with me, but when I asked for proof of a recording he couldn't provide it. This Comcast representative refused to restore the Cinemax channels to my account that I am previous agreed to.

Comcast Xfinity has to be the absolute worst cable/internet provider on earth. They continually screw up our invoices. I talk with someone in "customer service" and we agree on what the monthly bill should be, they promise to make adjustments to their over billing and, the next month, not only have they not adjusted the previous months bill as promised, they are trying to charge me even more this month. Talking with these people is like beating your head against a wall. They have screwed up my account beyond reason since day one of dealing with them. Would I recommend this company to someone else? Absolutely, as a company to AVOID AT ALL COSTS.

Comcast is the worst company I've ever dealt with. They add stuff to your bill, pretend to cancel it, don't cancel it, lie to you and say they never said they'd cancel it. Promise speeds of 150mbps. Never deliver anything above 60mbps. And you have no other option for high-speed internet. None (at least in my area.) There is no recourse for the consumer. None. Your only option is them or nothing. I HATE Comcast and the monopoly they hold.

My wife and I have been customer of @xfinity for the last 3 years. During this time we have not gone 6 months w/o having problems of one nature or another; billing issues (applying payment to wrong accounts, mischarging, changing bills w/o notice, etc.), we have had our property damaged (by company’s contracted to install underground lines), we have had more service related issues than I can count from faulty equipment or improperly installed equipment or “unidentifiable problems outside of our property”, and most recently have been lied to- scammed- and stolen from by this company.

Save yourself the headache and your money. I enrolled in a seasonal plan until May 30, 2019 because I was moving. On June 1, 2019 I called Xfinity to see if it was too late to extend my seasonal plan further out. The woman on the phone assured me that I would still be able to extend my seasonal plan. On June 21, 2019, I received a bill from Xfinity for $300 for a service I was not even using. I called again on June 21, 2019 to look into the situation. The gentleman on the phone assured me it was an error that he would look into, but that he could extend my seasonal plan until August 2019 and I would not have to pay the $300 and that someone would reach out to me in 48 hours to verify this. I heard from no one so on June 28, 2019, I called again. The woman on the phone told me that they would have to listen to all my phone recordings and that she had to see if I was telling the truth.

I first want to say that I have been a Comcast cable customer since the 1990s and have been happy with my service. My happiness turned to despair when I moved from my home of almost 30 years. On 4/9/2019 I put in a move order with Comcast. The customer representative informed me that my current cable/internet/phone pricing contract (only 3 months left in it) was still the best deal so I would continue to pay $219.47 for the same services. The hardware associated with my old contract included 1 DVR, 3 cable boxes, and one DTA.

Went to their local store wanting to terminate service after 20 years. EE said I signed a contract. Asked for a copy of the contract as I never sign anything unless I review it. EE said I couldn't have a copy. Finally got a copy a few months later after threading to sue. Digital signed contracts were made illegal under 9th Circuit court in 2016. Found that Comcast had been overcharging me for several years for internet only.

I was a loyal customer for over six years and always paid my bill on time. When I moved, Xfinity wasn’t available in the area so I called to cancel my service and was told that they couldn't waive the early termination fee. I would understand if I terminated because I no longer wanted the service but it's not available in the new area so I shouldn't be charged. They wouldn't even given me a reduced fee for early termination. The internet service was always going out and very slow at night. I never complained and just dealt with the issues. I paid a lot of money for cable and internet with many issues and still continued to and pay on time. The least they could've done was waive the early termination fee. I will never recommend Xfinity to anyone.

The 3 years I was with Comcast was the worst customer service experience I have ever experienced, they lie about everything, as in telling you to call back a month later to renew your contact and in 2 weeks they double the cost of your service and told me I should have called 3 weeks earlier. When I gave the name of the person I talks to they said “we use employee numbers and names are useless." When I was waiting to talk to a manger, I was told the person I talked put me in a 1 year contact, when I told him I had recorded the conversation and had their employee number, he did work with me, but it was too little to late. I cancelled my contract and went else where. I felt like I was imprisoned and was dealing with a used car salesman with no way to get anywhere. I will never go back to Comcast, I will watch TV using an antenna and watch movies on beta max before I go back to them.

I saw my bill went up $20 from last month so I chatted and was told it just was increased because of "new apps in the X1 platform and adding things like Amazon Prime." Great. I then spent the next half an hour of various holding times to be told I was in the lowest cost plan and there was nothing to be done. They know they have a monopoly and don't care. It's such a hassle but I think I've had it enough to at least try DirecTV or Dish.

I called Comcast to disconnect my cable service only and NOT my phone, selling condo and need phone service to gain access to condo. They disconnected all my services!!! 5 days now and still waiting for the tech to come back, after many failed attempts, to reconnect the modem and phone ONLY they show up without warning and since there is no phone they can't buzz in and notify us that they are there. They showed up today without the equipment needed to complete the job, after spending more than 1 hour last night going over all that was needed and having the ordered confirmed!

You'll get half of what you were told for twice the quoted cost. I set up a cable/internet bundle. Cable came with 140+ HD channels, and I opted for self-install. The device I received "couldn't be activated for some reason", so they had to send a guy anyways (that's a fee). The guy told me my cable box can't do HD (that's a fee) -- the box they send to HD subscribers outputs standard definition and upgrading is $10/month. None of this was stated when I was signing up, unlike the "fee to give you broadcast that you already have" and "fee, because sports?".

The only reason I have this cable company is because my complex that I live at only allows this company. Every time I call the customer service phone number to get something fixed, they never do what they say they are going to do. There are always issues with this company.

We got the package last year September and without fail the internet, TV and security system all go down several times a month. The techs that come to the house have all told us that upgrades are being done and until it’s completed, we will have issues. When we call the customer service line they know nothing of the upgrade and basically tell me I’m lying when I have issues. I hate that they have locked up into a two year contract. For a company that spends so much on advertising they should really step up to the plate and take care of its customers. I’m not sure what the service is like everywhere else in the country but the service in Atlanta sucks.

We had full cable and internet service. The price kept going up and service and access went down. We decided to drop the cable for a while and now our internet only service -- $20 Less than Full service inexplicably fails intermittently. Comcast is baffled by this unexplained phenomena. They have no record of this outage but also will not be cajoled into serving their customers needs. Comcast is more interested in selling SUNRUN SOLAR than supporting their customer base.

My condo association decided to renew a contract with Comcast and as a part of the agreement they are including a DVR, Cable Box, and Stream Box and no Charge high Hi Def Content. What they didn't tell anyone is that the negotiated rate of $50 for cable and additional channels was going to increase to $80 (A $30 increase!). I also watch a lot of Hulu and Netflix so we had unlimited data for $50 so we were paying $100 a month. Now that is $130 a month and the company is now saying they don't provide any discounts and everything is charged ala-carte. Sorry Comcast, but I'm looking for replacement right now.

My mother is 93 years old on lifeline and has major medical needs. She lives alone. She had to walk with her walker to the neighbors house (she does not ambulate well) to call me to help her get her phone working. I called Comcast and spoke to Francis in NH or Ma who did not have any you know whats to give me his last name. I explained that my mother is elderly and lives alone and needed someone to fix her phone. I was told because I did not have the account number she could not be scheduled for service. I suggested they schedule it and have my mother give the number when they come to the door and was denied.

Over 2 hours on the phone today with a woman I could barely understand who spoke some kind of English I could barely understand? This was over a bill increase of over $20 per Month. After over 2 hours on the phone with 2 different people in customer service (a term I use loosely), I lost a few hundred channels, was treated rudely, and with little to no compassion for my issue, still paying more per month than last. They don't seem to care about customer retention in the least. I have been a customer for near 40 years and today was the worst experience I ever had with them. I will be seeking another provider at some point as there are so many other options for way less $$. I do not recommend this company. If I could give less than 1 star, I would!!

This company functions in chaos. We were already longtime customers and bundled some services last summer to add home phone and internet service. It took five different technicians and a supervisor to finally get it right. The account holder passed away in late 2018. I knew the contract was expiring in June 2019 and the bill would jump from about $140 a month to $200 per month. I’m not paying that much, plain and simple. I made a trip to the store thinking I could renegotiate the contract. The salesperson advised me to cancel the current account and open a new account under my name to take advantage of current promotions. I canceled the contract on June 6th and specified I wanted it turned off on June 23rd, the day the contract ends. This was in writing, mind you. They turned off the service on June 6th.

When I first signed up I was excited, been almost 7 years since I had cable service, I thought Xfinity service was better now. I was so wrong. Horrible service. When I first signed up for the service I was told that I could set it up and install it myself without a technician, that was a lie. When I called them to activate my services, I was informed that a technician is required and of course they charge a fee for that. First red flag, but I ignored it. I was also told upon signing up I would receive DVR and other channels in my service package. This was also a lie, I end up having to pay more for the channels. The second red flag I ignored. I then found a few weeks not a month or the day of signing up with Xfinity, but a few weeks later that my first bill was due the day my service was activated.

We have lived all over the US, and had many other cable companies. This is our first time having Comcast, and it's also the worst customer service I've experienced in my life. I have never once been charged by a company for a service call on their failing equipment, until now. $70 for a guy to come out and say, "It's all working fine." Had to have them come back a month later, at the insistence of the tech on the phone, to fix it and replace the box again, and they tried to charge us again! Contested it, and was told by two separate people, after a series of about 14 phone calls, that we would be credited. I had paid all but the $70 charge, expecting the credit, and it didn't come. Then I got a late charge. Was promised it would be there the next month, and once again it didn't come, and I got ANOTHER LATE CHARGE.

I've been using the Business Internet Service for over three years and for the most part, the service is OK. What I am dissatisfied with is their pricing policy. To get you in, they promise this life and the next, and then, if you are not on top of the calendar, to change to a "new" plan, they jack up the price and they empty your pockets before you notice it. In my case went from $137 per month to $214 a month. When I called to inquire, they indicated that the discount period had expired and that the amount charged was the regular price and I would have to switch to a new plan to take advantage of new discounts, and so on and so forth. I switched to Centurylink for similar internet service, no phone and no tv and my cost went down to at $69.50.

Very disappointed!!! These people steal all your money! Worst cable company ever, just cancelled my contract, they don't even care about losing a 6 year customer!! Stay away from this ** company.. There are more companies out there with better service and prices.

They provide terrible customer support. I was on the phone for an hour and spoke with 3 customer support reps before I learned that because I am not the primary on the account, I couldn't recover the emails that Xfinity filtered out of my inbox (without my permission) for 4 months. The only option they provided to fix this, was to have the primary account holder call in and set me as an authorized user (an likely wait another hour on the phone). I asked if I could have him email, conference him in by phone, or have Comcast call him directly and they said no to every option. I decided not to force the primary account owner to go through the same hour of agony I went through and decided it was better to cut my losses, forget the lost emails and go with Gmail.

Completely unsatisfied. Lost internet AND cable. After calling and waiting and getting transferred, I got a 3 day appointment. So now I have no cable, WiFi or phone for 3 days. COMPLETELY UNACCEPTABLE AND UNPROFESSIONAL.

Physical service is intermittent at best. Customer service is horrible. They are “so sorry “ all the time but onus is on customer to return faulty equipment. Praying for patience in dealing with them and competition.

Internet went down at 9:30, it's 2:30 and not back up. 1 x call + 2 x chat interaction says "We're working on it. We don't know the cause, a neighbor might have cut the cable by mistake". Wow. Talk about a stock/empty answer. I asked "outages aren't uncommon. Have had problems in past. Any way you can look up disruptions?" "Sure we can, but only for past 4 mos". Wait for it....17 hours of downtime in past 4 mos. That'd fail any SLA. Unconscionable.

I don't think the service could be worse?? We pay over $300 a month. The cable blue screens constantly. I didn't realize that was possible with cable. Worst most overpriced tv ever??? It’s hard to believe it could be this poor. My internet goes down at least once or twice a day. So add that to the package of terrible.

Absolute worst cable company ever. We used to have Xfinity a couple years ago, and we loved it. We moved and got DirecTV, and missed Xfinity so much, so we went back. BIGGEST MISTAKE EVER. We pay WAYYYYY too much for the lousiest customer service, our internet is only up half the time, which means our cable is only working half the time. We get error messages on the regular and have to reset the whole network weekly. And getting someone to come to your house, after they have scheduled you in, and you take off work and wait, THREE TIMES just to be stood up. I called to talk to a supervisor about it and the girl had an attitude and after putting me on hold for 20 minutes, she came back to tell me her supervisor was busy and would call me back. Ha... yeah right. Never got that call. And our bill this month was almost $300 for this nonsense. Please save yourself. I would go back to DirecTV in a Heartbeat.

During your contract with Comcast you will get less internet than what you are paying for. You will be treated like Comcast can do no wrong and it's the fault of 3rd party equipment. Next, contacting customer service is an absolute nightmare. The automated service agent will try the hardest it possibly can to keep you from a customer agent, and then feed you a call back request, WHICH DOESN'T WORK. The callback comes, tells you to press 1, doesn't register the input, times out and hangs up on you. This has happened to me several times, to the point I don't accept any callback options from them.

Their data speeds are sufficient, but what other utility can just raise your prices by $20 without asking or telling you? You're locked in at one price, then suddenly their deal expires and they start robbing you. Then you have to call them and try to understand an accent offer you "deals" and you're stuck on the phone with them for an hour listening to their upgrades, downgrades, sidegrades... I don't want to negotiate every year. I don't want to have spreadsheets and flowcharts to figure out which deal is best. I just want the deal I agreed to without worrying about suddenly they're stealing money out of my account without my knowledge. Garbage.

Signed up with them - got my service fast but problem came when I turned on my tv. None of the channels I asked for were there. I called and they said I was on the wrong plan. Um ok. I know what I selected online. So they change plan and guess what - costs more too then still don’t get any of the channels that I asked for. Call customer service again and they say I have the wrong equipment and in order to get the channels I want I have to pay a tech to come out and install new equipment and change plan again.

I am incredibly disappointed with my Xfinity experience. I am moving to another city and when I tried to transfer my service to my new address I was told they did not provide coverage for that area. I then asked for them to cancel my service since they could not provide coverage. I was told there would be a $140 termination fee even though their lack of coverage was the reason I had to cancel. I spoke to several people, had to wait on hold for an hour, and no one was able to help me or waive the fee.

Having a problem with my Comcast TV service. Tried to talk to someone but I have to sign in. Only had the service for 2 weeks. I tried to create an account with all my personal information. I guess it will be free as they say my account doesn't exist.

The service has been in and out for months now. I finally got tired putting up with it and I called to schedule an appointment. The technician, who was very difficult to understand, advised me that the appointment would be for Saturday between the hours of 2 p.m. and 4 p.m. I waited until 4:30p before I made the call to Comcast to inquire about the missing technician. A guy by the name of Bruce informs me that my appointment was changed to the following day....a SUNDAY!! These people had no idea as to whether I had plans or anything to that effect. I was told that I should have received a “text message” about the change... REALLY??

These people are the worst of any company I've done business with. Stone cold when you call them, unwilling to help you with a more cost effective package, all they offered me was about 20 off the total price costing me over 100 for just internet service, the dictators of the internet providers. They know in your area there is no competition. They will hold high prices. Greedy little dictators, I'm going to boycott them and spread the word about them.

The interaction I just had was beyond ridiculous with Steven **. I waited over 2 weeks to get a call from an escalation rep, and had nothing done for me in regards to the pricing I was promised 2.5+ weeks ago. After I indicated the frustration over what I was promised, no notes from rep, no call back from them, calling an additional 3 times and getting disconnected after sitting on long holds and having to repeat that process, finally speaking to someone on a 4th call (over several hours) and getting a price that is $30 more than promised plus taxes/fees, requesting a higher supervisor, being promised a call back numerous times, numerous emails, and having this "escalation" rep call during the work day which I previously advised numerous times I needed a call after 5pm, calling him back again sitting on hold to be told he logged out early, and then waiting an additional 5 days for him to even respond back to the messages and emails I've sent.

From beginning January 2019 our TV Service has been intermittent, I called and they sent a tech out on February 4, 2019. Once here he said they needed to drop a new cable from street into the house. They would need a permit and that would take 5 weeks. After 6 weeks I called asking when this was going to be fixed as our TV reception was freezing up multiple times a day. An appointment was scheduled, they didn't show up. I have called 12 times and each time an appointment was scheduled and NO SHOW.

We're trying to get Comcast cable and phone transferred to my mother-in-law's new senior citizen apartment. (She's 91 yrs. old.) She called Comcast a week before the move to have cable and phone ready to go when she moved in this past Monday. Today it's Thursday, and there's still no cable or phone service! We've called Comcast several times and keep getting different responses as to when/how/where her service would be installed.

I went to the Comcast office to get help lowering my bill. The associate that helped me (?) worked up a package including all fees and taxes. I asked him to write and sign a note stating that this price is correct, which he did. Next day my TV wasn't working, (?) now said I must pay more for the TV. I asked to see a manager but he was on break so I couldn't talk to him. This happened the last time I was given a package deal from Comcast - Comcast says one thing and charges another - before I thought it was an accident now I know it's intentional.

I upgraded cable tv for my brother who is in an assisted living facility. After spending a half hour getting to the right person and signing up, I was sent an email to set up an account. I entered a username and password which is stored on the site. When I tried logging in, it wouldn’t accept it. After several conversations and waiting for their call back - which never happened - I got to a supervisor. If I needed to reset my password, I would have to be at the location of the TV. When I said I lived 80 miles away and wouldn’t be there for another couple weeks, they told me to call them when I got there. Eventually, I discovered I really don’t need to set up an account to pay the bill online. I spend over 3 hours with their customer service people and just got “I’m sorry” for an answer. I’m sorry you’re the only cable provider available for my brother.

I started an Xfinity Home bundle on April 29th. My alarm was dysfunctional and went off twice on May 28th. The Guardian company Comcast contracts with to respond never showed up and I was gone so my neighbor contacted the police. The police ended up coming out twice and wrote me a ticket the second time. I was so upset that I told the agent (on May 28th) that I wanted to use the money-back guarantee. They assured me that they would compensate me and resolve the issue. I called back on May 29th and again I was told that they would have someone call me after a tech came out by May 30th at 3:30pm. No one ever called.

Comcast charging me $50 for a show that I did not purchase. I was at work at the time of the supposed viewing and the account has a PIN number so that orders cannot be placed. I wasted a ton of time proofing to them they were wrong but to no avail, they insist on charging me for watching a $50 sports event. There is little wonder why Comcast is not a respected business. Chuck.

Absolutely the worse support services of any organization I've dealt with. Their phone support is a joke. They ask a series of questions and sub-questions, none of which cover issues I wanted addressed. You can't get to a live person to assist you. Their online chat system has no place to type a question. Horrible support, especially from a supposed high tech company. Would give a zero star if possible.

Comcast/Xfinity is the worst company on the planet with the worst customer service. They are the epitome of the company that does not care, does not deliver, lies, and only employs incompetent people. Their customer service does not ask you for a call back number so that when you have been on the phone for an hour and they hang up, they can just say “oh well,” then you get to start all over. They also ask you every time you call in if you would like to be “considered” for a survey about your experience. Well every single time I call I say "yes", and not once have I been considered for a survey. Pretty easy to falsify your customer satisfaction performance when you only consider certain customers. They will continue to get worse and worse until 5G home service puts them out of business.

I had several phone conversation regarding discontinuing services with your Home security area. Two of my last call offered to continue my service at $29.99 while discontinuing my internet and wifi in order to keep me as a customer. Upon this offer and agreement, I was transferred to cancel the internet and cable. The agent there and the supervisor were not able to honor the $29.99 offered by the agent I just spoke with. I then decided to cancel all services with your company. You cannot offer one thing by one agent and then not have it honored by another. You will see account notes on my account that state the $29.99 was offered to keep me as security client.

The worst customer service I have ever dealt with. No one knows what is going on. I've been waiting on my refund for TWO months since I canceled service and no one at Comcast can figure out where that refund is or why is hasn't been issued yet. I get the same response every time I call asking about it.... "it will go out in two weeks." STILL NOTHING. Can't stand this company.

I decided to get internet service with Comcast. I wanted a plan with cable and internet that was supposed to be $30 a month. I was given a different plan which they were charging me $69.99 a month. I contacted Comcast. The first person I spoke to said that I had to give $99 for some kind of protection plan. The next person I spoke to said I had to pay my bill which I was supposed to have a $30 a month bill. I am very disappointed and Comcast all I wanted was my internet and my cable for $30 which they promoted on TV. Do not use their services at all. If they want to make things right with me they will clear that balance and give me the correct plan that I asked for. Then I spoke to someone else and they said that all I had to pay was $103 at my internet will be turned on to speak to customer service to change my billing but still I will get charged $103, plus the updated billing. They just want money. Do not go with Comcast.

Tried on several occasions to get a box sent out to me for a box to be sent back. Box was not received and I was continued to be billed for the service. I was told that I would receive at least one month of credit for service not used for almost a year, yet still have yet to receive the credit. When I called to cancel my service today due to moving, I was told that Terry don't give credit just because you aren't using the box. I tried to explain the situation but was told that they couldn't help that I would have to be put back on hold and wait again. Mind you, I waited for over 1 1/4 hours the last time. Poor service in my eyes, especially when the error was on their part. Prices continued to increase as well. Beware of this as well!!

I have no service on tv, internet nor phone. Man came out and told me it cannot be fixed until June 12. Today is May 25. Seriously. I am a 75 year old woman with respiratory issues. I need contact with outside world. They did not care and repeatedly told me that nothing could b done until June 12. I certainly hope I do not have to sue Comcast and I hope that physically I am ok since I have no contact with the world. Comcast is by far the worse cable company in the world. It may be time for DirecTV.

Not one to usually "rant/complain" on a public platform... However our recent fiasco with Comcast/Xfinity is one to share. We've had quite the series of unfortunate events that not only are embarrassing to this household name but disgraceful in the realm of customer service. After moving into our new home, we had to reconnect service. Being a loyal customer for the past 6+ years, I figured this would be a breeze. Oh boy, was I wrong. They argued back and forth to increase my service cost. Scheduled service appointments that could be unfulfilled due to their lack of follow through with a 3rd party installer to bury a new cable line (our old one was bad). I had to stay home and miss work for these idiots to come out and tell me week after week "Oops, we can't install cable and internet until XYZ..."

I will never subscribe to such useless, non existent service ever again. Why I have to pay early termination after they provided nothing and I wasted weeks on the phone with constant outage they wouldn't admit to, I don't understand.

Xfinity - Comcast AUTOMATED BILL PAYING SERVICE IS GARBAGE. Easily the worst customer experience I've ever endured. Don't ever get involved with this company. Single worst bill paying environment on the face of the planet. I have multiple degrees, have a stable job, etc. I am not stupid. This company's automated line is garbaggggggge. Until they fix it, don't ever do business with this company.

Helpful people, bad advice. I went to my local Comcast store. The people helped me, but I was told to not pay my current bill ($94.95 internet only) & to wait 10 days for the final bill (TV & internet bundled) which would be slightly more. Now the bill is $163. THAT'S slightly more?! In what universe? I wish there were a decent alternative. I'd switch in a heartbeat. There's a reason people call it Comcrap.

I've had Comcast for about 14 years and had many problems with them. They constantly lie about not having deals. In July I received a price reduction when I went into their offices. In March, I moved to another state which did not have COMCAST. When I questioned them about the $132 bill, they told me I broke my contract (never signed anything). I told them since I move and they did not have Comcast in my new state, it was not my fault. They did not care. So even after 14 years of loyal service, they still screwed me. Their Customer Service sucks and they will never admit to being wrong. DO NOT SIGN A CONTRACT WITH THIS COMPANY.

We moved our service from a house to a smaller apartment. We were told that the previous residents had Comcast, so I could do a self install. We did that, but after installing, the equipment didn't work, so called support. They ran some tests and found that their signal was not strong enough to operate correctly and would send out a technician. There is a $70 install fee unless it is found to be a Comcast equipment problem.

Abominable service. 4 1/4 hours on a Saturday night (2 additional hours Sunday morning) to be asked the same questions over and over and over with different reps. No resolution. A technician was scheduled for three days later. During the three days of waiting, I received four calls from a customer service rep telling me that "we see that the problem is fixed, please check it" Of course, remote and box still didn't work and I did my own troubleshooting (since I have become an expert by now).

I signed up for Xfinity TV and internet service more than 3 years ago. For the most part the service was fine, although my monthly bill was $157/month when I was quoted $115/month including all fees. After 3+ years, suddenly I wasn't getting some basic channels. I contacted Comcast, and was told an audit was done, and I got those channels by mistake....for 3+ years. Yeah, right. Yet another LIE from Comcast. They offered me an upgraded package for more money that promised all channels and ultra fast internet speeds for $220/month, including all fees.

It's really a disaster when you are trying to cancel your service with them. I don't have a contract with them, so I pay month by month. According to their customer service, I don't have to pay any cancellation fee whenever I need to cancel the service. They told me I can cancel my service anytime I want and there would be no extra charge if I do so. But that's a lie. I called them and cancelled my service in Apr 29, 2019. The customer service people confirmed in the phone that my service is terminated as of Apr 29, 2019. I will not responsible for any further charge after Apr 29, 2019 as long as I return the router and other equipments in time.

Been with Comcast for over 30 years as we've moved around the country. Recent invoice removed all discounts we had been enjoying. Called their Customer Loyalty Group and was given the party line "that their price was their price, regardless of our 30 year relationship". At the rate that people are cord cutting, you would think that a 30 year customer who has cable, internet, landline phone and mobile phone service with them would rate some discount. Looking at other options now.

If I could rate them 0 stars I would. Comcast has the WORST customer service and cable/internet I have ever had. From day one my service would constantly go offline and they did nothing to resolve the situation. I was even stereotyped by management when I was just trying to get my service working correctly. When I was moving out my apartment I needed to cancel my service. I called on a Sunday and the rep told me for my inconveniences I would not be charged my early termination fee and he would give me a call on Monday to confirm. Welp, Monday came, he never called and never documented our conversation. I spoke with management who told me they could pull up the conversation to see if I was actually promised this. WHICH I WAS!

Ok, I have been using Comcast for 4 years now and for the most part the actual tv and internet service has been good. Heck even great at times, when my Comcast modem works good. The very first install was at an apartment my fiancé and myself moved to. A simple installation. It was a hot July - I get it the attics get hot. I’m an electrician of 27 years so I’m in attics also. My daughter met the installer since we were working that day. Long story short he made a huge mess of things. I will not get into details because most people don't believe me until I show them pictures. Helped himself to the fridge, thermostat and fell asleep on my living room floor!!! Yes I have pictures of this. He busted a light bulb in my bathroom fixture and had glass all over the floor, left tons of insulation and red mud all over my closet and all over our clothes. So this being said I do not want a technician in my home ever again period!

The price of this plan kept increasing. I called a few times a month and Xfinity kept telling me I had the very best plan and no other plan existed for me to take. Their screens would never display other available packages which were cheaper for me to consider. I never knew that once you signed up for a new promotion, you had one month to cancel out of it and then you would not be charged that ghastly disconnect fee. No one at Xfinity ever told me this. After many times of screaming at them and threatening them, a package manager finally told me about this. I greedily cancelled on them very shortly afterwards. Good riddance!!! Thank God I'm finally out. What a nightmare.

I love Xfinity's product and services, the only problem we have is their customer service system. Horrible customer service! Broken promises, lies that they will call you back when they don't, offering refunds that are never seen, no notes of telling us about the refund, they don't write down notes during the phone calls. They are apparently not recorded for "quality assurance" because the quality sucks and they never seem to go back and review the recorded conversations when asked. Just today they said they didn't have enough information on my past conversation and they literally to us go to nearest Xfinity store (20 min away) because they have more information on their computers there. What?!? This is so **! What do you mean the store has more information than the 800 # customer service?! They need to revamp their customer service department... Fast. Love Xfinity products & services --- Hate Xfinity's customer service.

The TV services never worked. It only workforce’s few days and stopped. I called so many times. Finally they said will send technician to fix the problem. I missed my whole day of work waiting, technician never showed up or called. This is the worst company.

So, where I live, this trash company has a monopoly and the only other option is godawful CenturyLink. So what horrible company does is raise prices constantly throughout the year and turn off the internet almost every single night at about 1:30am-3am for up to 6 hours. But I can't really do much of work when the internet goes down. But whatever I pay for not having internet. What a bunch of horrible humans that work there. The company has also some of the worst customer service ever. The genius company sent a new modem/router to fix problems, but the trash cans that work there sent a modem with 2 rj11 and 2 rj45 slots.

This is the worst cable company ever. They are out for your money and charge extra and turn your cable off after you just paid the bill and their customer service is horrible. They are rude smarty pants and they don't speak English at all. Went thru 3 different reps before I got one that spoke very little English. If I could get Dish I promise I'd switch to a different company. Horrible company.

I called yesterday in an effort to reduce my internet/tv/voice bill reduced since it went up $32 to $241. I spoke with a nice agent who was able to reduce my bill and assured me I would only lose Showtime. Keep in mind this was one hour on the phone with this person. She told me I would have the Preferred lineup. I already had the the Preferred 220 lineup and asked for the details. After putting me on hold for 15 minutes she came back and said she was having trouble emailing that to me, but again assured me everything would be the same as what I had with the exception of Showtime. So, I told her I trusted her (can you say FOOL?) and signed the agreement.

Horrible customer service at the Baker's Bridge Road Store. I had called Comcast previously about a cable box not functioning properly. I was told I would have to take the box into a store and swap it out. Needless to say it's taken me a couple months before I was motivated to go into the store - I really feel uneasy with going into the Bakers Bridge Comcast store due to the horrible customer service. On 04/27/19, at 1535 CT I checked my box in at the Bakers Bridge Comcast (Xfinity) store with "Felicia". I asked how long the wait is and she said someone would be with me "shortly". I clearly explained, my son has a game and I need to know if there will be a long wait. Felicia proceeded to state in a nonchalantly monotone voice, "They will be with you shortly." As a customer, I felt her body language and tone demonstrated she was annoyed by my question.

So, I cut the cord a little less than a year ago after almost 30 years - kept internet service (60 Mbps for 66.95 per month - no extra fees). Went online and they had a 'new customer' special with a 1 year contract, 100 Mbps internet and starter package (140+ channels) for $69.95 per month. I knew they would add their taxes and 'fees', so that would put it at about $105 a month, so we would be paying only $37 more a month for increased internet speed and cable. We were using DirecTV Now for live TV and we were paying $55 a month for that. Also saw you had 30 days to cancel without a fee - no harm in trying. Too good a deal to pass up (or, so I thought).

Can I give negative stars? Comcast processes are the absolute worst. They can't keep up between departments and simply push you to the next department claiming that the next department can handle. I had a simple request: moved to a new address, have my own equipment, can I get a new service for internet only. They give me an appointment for Saturday morning 730-830. Then have the wrong address, technician never calls to find out or confirm.

Takes forever to get to operator. Customer service sometimes speak VERY BROKEN ENGLISH. Just an overall pain in the butt to deal with most utilities companies today. They should probably put more money into streaming their calls instead of their employee parties.

First of all, I can’t even speak to a human. I signed up for internet with Speeds UP TO 250mbps. I guess I should’ve known it was a lie when it says UP TO 250mbps. Did a speed test and my internet speed is at 3 mbps. I’m paying over $100 for 3mbps. XFINITY or Comcast or whatever the **, is literally trash. Straight up rotting, toe fungus.

To whom it may concern, I recently talked to one of your sales representatives and she was incredibly nice. Unfortunately my issue has not changed. Why does everyone have to pay a regional sports fee for those who do not watch sports? I feel it is being shoved down our throats and I want to take action to change it!

We have had Comcast (Xfinity) for 29 years, and we have paid our monthly bills faithfully. The last few years has been a nightmare because Xfinity keeps adding at last least $20 a month to each of the package (TV, phone, internet bundle) we agreed to. When we have called and we explain that we were quoted a lower price, they completely stonewall. We are going to go to another provider ASAP. I cannot understand how a company can be so untrustworthy and stay in business. I would like to rate it with no stars if that were possible.

Comcast is the worst cable company ever. Customer service representative are not knowledgeable of the product or can they explain an overcharged bill. On February 28, 2019 I started with Comcast. On March 16, 2019 my checking account was charged $392.33 for services. I called. Asked for supervisor. I was told none is available to assist me with my concerns and was told s do her best to help. I was promise a refund of $218.00. NEVER HAPPEN... I reached out to Comcast again for my bill this time April 16, 2019 $200.35???? I was told it’s another computer error. My monthly charge before tax and fees should be $119.99. After tax and service fees $ 174.00. No one can help. All they promise is to fix and credit my account but never do. I am so unhappy that no one can fix this major billing error.

Of 150 Mbps in the last year of contract Comcast Xfinity does not manage to exceed that speed is to say in the last year and paid three times the megas I receive. And nobody gives me an answer!!! Noemy with employee number ** of team S008. In this way Comcast Xfinity puts additional charges on your account. Look well at the number in the photo that they are doing with thousands of customers is a millionaire robbery!!! It turns out that they give you a penalty for everything, but you cannot penalize them for their billing errors.

Service quality: I ordered the most fastest, yet, I didn't experience the blast that I was paying for, constantly unstable that I was out of the internet 30 min - 1 hr at a time when it's out - I work from home many days each week. Called tech service, all I heard from their end - there's nothing wrong, regardless how many times I've called.

I cancelled internet service because I was moving. Xfinity/Comcast turned off my service a week early and said it was because they must cancel within 10 days of receiving a cancellation notice. The rep acknowledged that there was a note about cancelling on the 19th but that couldn’t be done. However, I could turn service back on for a week and then cancel but it would be at a higher rate. I asked to speak to a supervisor and he gave me a line about how the call would go to the wrong supervisor because of the nature of my call. Really? Then he said that I might have passed the deadline to turn in my equipment. I didn’t extend service and just watched movies on my computer. I got an email on the 19th from Xfinity that they are about to turn off service. Too late! They will probably charge me through the 19th and I will have to call them again.

I contacted Comcast to have my bill corrected before I made my payment. I was on the phone 1 hour and 12 mins. with rep. I had requested several times during the call to speak with supervisor. He said supervisor was on another call. This is Chris... he went on and on about when I was billed and me being delinquent. I was trying to get my monthly bill amount correct. I told him I’m not paying anyone a cable bill for $225.00 a month. He said he would put in a ticket to have supervisor call me. I would receive a callback in 5 minutes. I waited 30 minutes. No callback. He assured me I would get callback. I called back and talked to Carl. Explained I needed to have the monthly bill amount corrected. I didn't need him to go over my bill again.

We talked on the phone for multiple hours regarding the internet constantly cutting in and out ultimately costing my son the ability to complete his college classes final in a timely manner. This has not just been a problem for one day however it has been made clear it is a problem for the last three months and they continue to lie to us about sending someone to perform maintenance. This has hands down been the worst experience of a company I've received in my life and I will never use them again in my life.

Absolutely awful. Always goes off at random times. Glitches. The remote voice option doesn't work to my voice whatsoever. Constantly says the wrong thing when I say it in the microphone movies that shouldn't be rent or buy or rent and buy. When you pay for a service you should be able to get multiple movies for free. Netflix has more movie options than Comcast. The internet goes in and out always. You guys need to do many improvements for the prices you charge and stop showing in the commercial how easy it is to use the voice remote when it is a lie.

Called to get new services installed at my new house. Signed up for X1 cable services and 150mp with blast services for internet. Scheduled for 2.5 weeks out. Tech got to my residence and said these services are not offered in my area and proceeded to provide us with analog cables services. The tech was at my residence hooking up three of the gigantic boxes to 3 TVs for 7 hours. Not an hour after he left one TV has a giant black box in the middle of the screen on every channel. So I called customer service...only to be told that they could send a service tech back out the following Monday.

Long story short, we canceled service because they didn't provide services to my new house (although they did provide service to nearby homes). There was a lot of confusion over the phone so I went into a Comcast service center to cancel. I did not sign anything, and it took ten minutes to cancel. She said "okay you are canceled and good to go." No mention of any charges. Again, I signed nothing at that date, and got a receipt that showed NO CHARGES. Then a couple weeks later I got a charged $130 for early termination.

If you are like me and loathe both Comcast and Xfinity but are hostage to one of the other I'm sure you base your choice on cost. I switched to Comcast as Verizon had increased one too many times so I saw an ad to switch to Comcast and get a Visa Gift Card. I switched and was told " No gift card for 90 days and at that point we (Comcast) will send. You guessed it, NO GIFT CARD and now when I call to follow up it is the runaround "we don't see that in your package blah blah." They just wear you down until you say, "** it, I don't have time to pursue." THIS IS THEIR STRATEGY FROM OUTSET I'M SURE. Good luck.

I signed up with Comcast (Xfinity) service for cable and internet about two months ago because it's just about the only semi-reliable internet service in the area. To start, the store locations and HQ don't communicate in the slightest, so actually getting the service set up was a nightmare. We had to drive to the store in town multiple times to get a new cable box after the Customer Service reps told us each time the activation failed that it was because of the equipment. Turns out on visit #3 that the Customer Service department just hadn't set up the account correctly in the system. No problem, definitely an inconvenience but not the end of the world.

If you can find another provider for the same services this conglomerate monster has, I'd go elsewhere. Everything about their service is horrible not to mention if they get a credit card on file they charge whatever they want and make you fight them for your money back. David and Goliath (LIE). Except David can't have the rock. Terrible company and terrible customer service. 1 out of 10 people who work there know their job. Good luck finding the 1. 30 year customer stuck with them.

When I signed up for Comcast cable voice and internet. I told the Comcast person I needed to keep my phone number of 20 years. He told me I had to cancel my present service first. When the Comcast installer came he gave me a different number. I immediately called Comcast. A woman said, "Your old service had to still be working." I said, "It is because I didn't move yet." She said she would put in a request from Cablevision for my old number. I said good. When I cancelled my Cablevision the guy in their store said I can't take my old number with me. It's a 911 thing. On March 22 I called customer service at Comcast, spoke to a woman that said she would help me, but her supervisor was in a meeting (yeah). But she would definitely call me back that day one way or another after she spoke to her supervisor. Still waiting. Just another cable company that doesn't give a damn.

I work for a company in Charleston SC, and we wanted to upgrade our services, We are paying for the install as well as the upgrade. The service tech came out at about noon, worked til pm when we close and when we expressed that we would not be waiting for him, he stated he would come back the next morning. HE DID NOT of course, so when I called to get someone to come out an finish the install, no one knew anything about the upgrade (I have a physical contract in front of me) or the technician come out! What?

I have been calling for about three week because I moved. I call and there is an answer machine saying, "We close. Call tomorrow." I made hundreds calls and the same problem. I call morning, afternoon, evening and is the same problem. I go to the store and is worse, very long waiting. Customers service very slow too. This is the worse company.

The remote stopped working. Had to get another one. Went to the Comcast office and picked one up. Got home and called tech support to program it to my TV. Got tech support on and he said, "You have to enter codes to find the correct one." So he started giving me about thirty codes and entering each was a process. None worked. He said bad remote. Have to get another one. Got another one and tech support had me go through the whole process again. Didn't work. Bad remote. So I knew it must be something else. So I went online and found a forum with a post and neither tech told me to press ok after code went in which you need to do. I got it to work. So 3 days, 60 miles wasted due to bad tech support. Bunch of idiots.

Placed a service call for intermittent Internet. Technician came, changed all the connections at the comcast service box and said it is still not 100%, something is wrong inside the house. He wanted to go up into the attic, but he was way too big and heavy to do so. Well, he said, we have to send a smaller technician... they never did. But without doing anything inside the house - only changing the connections at the cable box - everything is working fine again, so the problem was outside, Comcast equipment. Nevertheless they charged me 70$ for a service call for their faulty equipment!

This is the worst case of customer service I have had to deal with in 58 years. Xfinity is a master of avoiding issues concerning their customers. You get promised everything and never get follow through. They will never call you back when they say or in my case never call at all. Also you cannot get an extension of the person you talk with and you will not ever get the same person twice on the phone. There is never a supervisor available (as I believe they all work from home in India). They owed me money for overcharging my account (which they admitted to) and I supposedly had it taken care of on the phone 4 different times. It still is not taken care of and has been 7 months now.

Cant believe they are charging me to cancel my contract when I'm moving to a state that doesn't offer service. It's unethical and I feel taken advantage of. Never thought that such a huge company would sneak something so outrageously ridiculous into a contract. If they ever decide to offer service in Las Vegas don't use these crooks.

In an attempt to have my TV repaired, I spoke to 3 separate 'so called' technicians that were about as useful as a one-legged man in an ** kicking contest. On the third attempt, the technician gave me a sales pitch for a new reduced priced package, as long as I agreed to a new 2 year contract. Really, did she think that I sat on the phone and texted back and forth for over 90 minutes because I wanted to continue to get horrible service at an inflated price for 24 more months? "Wow", talk about clueless. Best part, yet... my TV still is fixed. To be fair, they are sending another technician out today to attempt to remedy the problem. Hopefully, this one doesn't have his head up his **.

I had called them to find out an answer to a billing question. The female representative was rude and was not paying attention to what I had said. She made me repeat everything and when I tried to ask her a question, she hung up on me. This is so unprofessional, despicable, bad business practice, and so wrong. This would not have occurred if she was skilled or educated - even - to be a true professional. You should train your people to de-escalate rather than escalate a situation. It is no wonder you got voted as having the worst customer service representatives - one might think you learned from that but, I guess not - from reading other reviews says this is a fact. In my opinion, before you became a monopoly, you were a much better company - we were considered PEOPLE, UNLIKE TODAY IN WHICH WE ARE ONLY SEEN AS NUMBERS! NOT COOL WHATSOEVER!!!

I have a veryyy bad experience with this company, I definitely wouldn’t recommend to nobody. Unprofessional. I did call this company and the lady on the phone told me that she gonna send me the equipment by UPS because is easy to install. That happens one week ago and I still have nothing. I did pay $70 dollar to make an appointment with someone to come over to my house to help me up, I was a all day waiting for them. Guess what? Nobody show up, don’t ever call. This company is a nightmare...

I got hung up by a customer service staff. Here is the story: I wanted to see the detail of the billing statement before mailing out a check. Because I didn't receive anything in the mail for a while, so I called to check which address it was sent. They gave me my street address, which was not my mailing address. So, I requested it to be sent to my mailing address. The staff said she could not mail the statement again once it was mailed. Then, I requested to email me. She said she couldn't mail or email a previous statement that was already sent. Then I asked why. And she hung up on me. It has been a constant battle with Xfinity/Comcast customer services. They always try to sell me something else, trying to lure me into buying more services whenever I called.

Back about a year ago, I signed up for Comcast's Gigabit Pro service. I was delighted to have such great internet at my home, and at a super low cost. I told everyone about it. Talked about it twice on Reddit. Posted in industry-specific Facebook groups. Even referred colleagues to sign up. In total, I believe the account rep I was sending these people to had at least 10 people calling him looking to get it set up. No matter how many people told me Comcast was the devil, I was there telling them otherwise. Telling them how great Comcast was. How they're becoming the best ISP in the world. It took a lot for me to say that, as a great friend runs a small local ISP.

I was having technical issues on my recently updated account and Falem very quickly fixed my issue while remaining extremely professional and nice the entire call. Nothing seemed like a hassle. He makes doing business with Xfinity worth it. Thank you Fralem!

I had to set up a Corporate furnished account with them - which I set up through their business department, they scheduled 2 different times to come out and failed to show up. I am now on hold with them being told I cannot set up services because it is a business account and the person who initially scheduled the install set it up as residential. I cannot believe the level of ignorance these people have and lack of efficiency when it comes to doing business. Absolutely Horrible, If I owned the business I was doing the set up for I would NEVER use Comcast for ANY services. What a joke this company is.

I called to cancel my service within 30 days of getting their service and have never installed their equipment or used it in any way. After 4 months I noticed that our account that we had put it on was still being charged every month. I called them and they said they had no record of the cancellation and they refused to credit me anything back.

We just signed up with Comcast for internet and cable and the installers that came in today to set everything up were horribly rude. They acted like we were inconveniencing them by having our equipment installed. I have never encountered such terrible customer service.

In the middle of a job search I had to have TV and Internet, talking with customer (Dis) non-service I Explained my issue and WAS TOLD that if I move to a state that Comcast didn't serve I wouldn't be Charged the "Early Termination Fee," THEY FLAT OUT LIED. After 4 months I moved from Michigan to Texas, GOT A $220 EARLY TERMINATION "FEE", Even though they DON'T service my area. RUN FAR, RUN FAST, Satellite is BETTER, CHEAPER and Better Selection...

There is nothing about their service product or anything that doesn't bite. If you can get satellite it's cheaper and better. Their quality is poor but they have you locked in. They can't solve a problem without a price increase. Look at the fact that they don't respond to the BBB OR Consumer Reports. They have no response. They stink. They know it and they don't care. Call before you use them and pretend you have an issue they ignore you. I'd rather deal with the USPS and the DMV than Comcast.

Comcast/Xfinity wishes to keep customers and would be customers as confused as their customer service representatives. And because the company has a monopoly contract with the city of Tupelo, Mississippi they have no concern for complaints. When my 2 year contract ended I wasn't notified that the monthly rate was raised $40 so my automatic online payment was short resulting in penalties and interest. I visited the local office and complained but their only offer was to cut my service from $180/mo to $96 which I reluctantly accepted and after 3 days dealing with 2 new but defective channel boxes and a service call I was insulted with a billing for $130/mo, a situation quite similar to 2+ years ago. Politicians and 'tote the note' car lots envy Comcast's license to lie and steal to their customers. And the customer service people can laugh at us as we leave knowing more insults will be sent to us soon.

Turned on the T.V. (after the routine rebooting of the DVR) and discovered that unless I learn Spanish, I’m forced to guess what the categories for “on demand” are. Pathetic. Customer service? No habla.

Horrible customer service. They make fake offers and then when you call to question why are you being charged they claim that you were never offered it. I can't wait for my contract to be over. I should have stayed with what I had.

They use the truth in a creative way. They say you get 500 channels, but they don't say they are 500 different channels. They embellish on they number by giving you like 50 or so of the same channels 4 times or more.

We cut off Comcast cable and decided to just use antennas since we are not big TV watchers. We wanted to get away from Comcast because our bill changed every month and it made no sense why the bill increased monthly. The same is true with Comcast internet. It was supposed to be 80.00 monthly and the last 2 months it has been 104.00 and I will not be surprised if it keeps climbing because of Comcast doing the same thing with our television service. Four other teachers, I work with cut off their Comcast for the same reason. I hope to find a better option and get rid of Comcast completely.

The service is good. Really haven't had any problems. Services are pricey and local office located at the mall of all places. Parking and having to walk can be very challenging for a disabled person.

They're overcharging and they also give you false prices and deals then charge you more. The taxes and fees are ridiculous. They take channels away then charge you extra. They change your bill every month and charge more.

If you can avoid this company as a provider, I would recommend it. It is impossible to get timely responses to broken service outages. On Demand is frequently out, at least several times per week. Near two hour waits trying to reach chat representatives, only to be disconnected from chat. Automated computer canned responses from the chat department. 72 hour waits for them to even look ok at your ticket and then an additional day, or several days to get them to address issues. $10 a day credit for lost service, not even close to how much 4 premium channels are costing one per day day while one waits for service repairs.

Got rid of Comcast 30 years ago because of double billing and nickel and dime increases. Decided to try Xfinity in August, was told by salesman no increase for 2 years. Bill has already gone up 5 dollars, same old nickel and dime raises they have practiced 30 years ago. Was told increase is for equipment so I guess it does not matter what you sold. It will always go up.

Over my 15 + years with Comcast I have had many (many) billing issues with Comcast. I've always been able to resolve them but only with a considerable amount of persistence and investment of time. Recently they initiated a 'collection' on an account that was closed nearly 12 months ago when I sold my home in IL. I was told that because I had a 2nd account with them in FL that there would not be an early termination fee. I never received a past due notice on this closed account and only because I have a 'credit monitoring' service was I aware this had been initiated. This irresponsible action caused a negative impact on my credit (which is above 800).

If I could rate zero stars, I would. As the president of a deed restricted community, I have tried for over three months to have repair services completed on the Comcast Pedestal stations, without luck. Each phone call, I am told “This has been escalated and you will receive a call within the hour” Nothing... 245 homes, 12 pedestals on my street alone...broken, knocked over, or completely exposed to the elements. If you’re not hung up on, expect to be questioned as to why you haven’t secured Comcast services. Have no worry! You will be transferred a minimum of four times, in which they will attempt to reassure you that they are working on the issue. IF they can find your ticket number...since their only concern seems to be sales and not current customers nor keeping their property/equipment in working order, it begs the question. Would 245 homes switching to AT&T fiber be enough incentive to return a phone call?

Problems from day 1 my bill was suppose to be $117.96. Instead it magically ended up being $180 a month. For 7 months running after them to rectify these issues never happened. Now they shut my service down. No one ever calls you back or gets back to you after over 20 hours on the phone in the past week. All they keep doing is passing me down from 1 person to another. No one there cares or wants to help. Please if you have any other options DO NOT USE THESE THIEVES.

I am a customer of Xfinity from past few years. Now I have moved to new place and since 1 month I am struggling to get the service but they are so pathetic not responding to queries and keep on asking us to call again and again for other departments for updates on our tickets.

I have a live line down in my yard. I called Comcast to report it 3 times and each time I’m on the phone over an hour giving all the same info. I called 2/25/19. Nobody came to fix it. I called 2/28/19 and was told they come 3/1/19. Nobody came. I called 03/10/19 and was told somebody will come 4/2/19. There is a live wire running from a power line to my house and it’s laying on the ground. Then they actually have the audacity to try and sell me more services!!! AT&T always comes in 24 hours. When that line is put back in the air, I will be returning to AT&T!!!

Comcast stated there would be no increase in price when switching over to X1 boxes. This was triple checked to ensure it was the case and then all of a sudden the bill went up $40/month. They failed to honor previous monthly charge and made excuses the whole time. Cost went up with no notice or attempt to rectify. Total liars and horrible way to treat long term customer. Should be ashamed of themselves as a business... They won’t be around in 10-15 yrs given various streaming services and their treatment of customers will just expedite that.

I have read many of the reviews and I am perplexed by the amount of negative reviews. I must be one of the lucky. Today, I called and it took about 10 minutes to get off of that stupid loop of computer generated prompts (my only problem with them). Once I got through, I spoke to a woman (Dorian???) and she was delightful to speak to and helped me cancel many things that I didn't need to help reduce my bill. By the way, yes, Comcast upped the bill $43.21 from January to February and no real explanation on the bill, which prompted me to call them.

EXPENSIVE FOR WHAT LITTLE YOU GET FOR BASIC! Every additional channel adds $$$$ more to your monthly bill! I don't have much fancy choices from which to get into trouble - but my bank sure does!!! The bank leaves a message EVERY day on my online statement that they have problems delivering emails to my account and to correct my address/email info. I update the info frequently - nothing changes. UGH!!! For the $ billed, you'd think they could work it out with the bank.

They do not care about us customers. I’ve had their services for over 5 years. Prices increased without any notification and the services remained the same. There’s no loyalty to current customers, because as soon as you call to complain, they tell you to cancel and check back in a year for other promotions. I’d rather pay more at AT&T.

I use Comcast only for their internet service, and they’re essentially the only high speed ISP in my area. I have been using them for five years, and the service is average. However, in the past year I have experienced a higher number of non-weather related outages, which happened to coincide with an increase in my internet bill. I don’t think it’s a coincidence, but I do feel like if I’m being forced to pay more than I should be receiving better quality, more dependable service. Instead, I get the same average service, if not worse due to the increase in outages. The most recent outage occurred shortly before I completed a grant I had spent 3 hours writing, resulting in a missed deadline for a chance at receiving funding for my non-profit. It was a very frustrating experience. If I was given another option to join a provider that gives me comparable, if not better, service as Comcast, I would switch in a heartbeat.

Price is too high. They raise the prices every 3 to 6 months every time they add channels. Does not give the loyal customers a break unless you beg for one. Customer service can be a challenge at times. They need more training.

They are the only internet service in area. They're way behind the keeping up with their equipment in my area. My 2 year contract was up and price doubled. Had turn in all my extra converters. They want to charge me for a Dvr and cannot do what it is suppose to be. Was Told that they would extend the promotional. Had 3 reps tell me. Then got the bill and it was charge. Called. Told, "Sorry. Promotional not available." Also my bill never match new contract. Call and told, "Look at your bill. Explains it." I look. Still don't add up. Was done. Ready to cancel and was told was past 30 days and will be charge early termination.

Comcast customer for 20 years, they keep gouging the bill every other month for 10 minute overage on the telephone or some other service. They have been charging me $11 a month for over year for services not included (two month rebate, will not refund the entire year). Their agent stated I should have caught it after I called them out on the overcharge yesterday. Received a bill last month for forty dollars more a month, I called them and their agent stated, "Your contract expired." Maybe Comcast should give you hint before your contract expires.

Horrible Customer Service, even the Supervisor from the retention dept. gladly suggested canceling my services. Comcast doesn't honor the pricing for their contract and when coming to the end of the contract they increase the prices to force you to renew their contract to keep prices they promised you.

Comcast commitment to honor what is offered is a total lie. They wasted my time on the phone on hold, on chat, they bounce me to another rep or transfer me to a survey. 3 representatives on 3 different occasions offered, verified a promo, now they are reneging on it. As a 90-year Korean War Veteran, I am offended by Comcast lies now and in the past. Every time I sign up your agent says I can get the same promotion after it expires "just call Customer service" "you are a valued customer and we thank you for your service". Yet it never happens unless I call for days to try to get a hold of someone that can help that is not in the Philippines and has no decision power.

I have been paying for internet service from them for over 4 years. It constantly goes out and requires me to do multiple resets just to get it to function again. I’ve called many times complaining about how I’m paying over $120 a month for service that is inconsistent at best, especially when I use less than 1/3 of the data being “given” to me... This company clearly does not care in the least for their customers. They just count on our lack of alternatives to continue to screw us over and swindle us.

I'm stuck with Comcast because of my contract, which I should be able to break it without consequences. I do my part. Pay always on time but they don't provide. Sometimes nothing for days because they don't have enough technicians who should solve the problems immediately, and now I'm talking when something is wrong outside of the house. Besides that I need to call them monthly for a troubleshooting, because out of nowhere I don't have service. And I tried using their app to do that for myself, but that is just as ** as their service. Anytime I have to call it takes forever to get through the machines. Its just pain in the... I wish I knew these before I signed a contract, and even that would expire by now. But I upgraded recently for more channels so they gave me 2 year sentence with them. Just great.

I have been with them 3 years. Every year they raise my rates. Even though I had a 2 year contract. I cut the cord this past month. I paid my bill on 2-15...they had raised my bill from $171 to $204 per month. So $204 on the 15th of Feb. Then I canceled my service on the 18th of Feb. Turned in my equipment on the 22nd of Feb. And my refund is $37.11. How is this possible when they said I was prepaid...a month ahead? They are crooks! I will never go back!

Horrible customer service. I will be leaving Comcast after this. My 5 year old son purchased 112 dollars in movies one month. I called and explained my 5 year old rented them thinking they were free. The guy was very nice. Credited me for all the movies. I couldn't have been happier. Then next month's bill shows up with charges of 112 dollars for the same movies. Called customer service. Was told I was wrong and I had to pay the entire amount. Was treated badly and basically called a liar. After a while I decided to call and ask for a supervisor. Was told they were busy so I talked to her. Same thing. Get the runaround. Oh they blamed it on different things. The billing cycles were different. Had to have been rented again. Told I'm wrong. Different movies. Rented bunch of **.

I am a US citizen and have been ALL of my life! I’ve called Comcast “4” FOUR times already today to get assistance with my cable and WiFi suddenly going out! I have been hung up on, disconnected and transferred due to not being able to find my account, trying to charge me $99.99 to send a representative out in TWO “2” days AND because I can’t understand less than “50%” of what these foreigners are saying!! I just want what I pay a gross amount of my monthly income for!!! Here I sit paying $190.00 a month for nothing!! I can’t get help or the help I am offered will come out in TWO “2” days for a fee of $99.99 to fix THEIR problem!!! I hate this company! My contract is up in March and I’m gone! DO NOT DO BUSINESS WITH THIS JOKE OF AN ORGANIZATION!!

My frustration is paying for a premium service that is not consistent, having customer service people who make promises they should not, and the customer not having proof of that conversation. The past year has been challenging with Comcast. Rude customer service, denied credit promised.