Xfinity Cable TV Reviews

Horrible customer service. They make fake offers and then when you call to question why are you being charged they claim that you were never offered it. I can't wait for my contract to be over. I should have stayed with what I had.

They use the truth in a creative way. They say you get 500 channels, but they don't say they are 500 different channels. They embellish on they number by giving you like 50 or so of the same channels 4 times or more.

We cut off Comcast cable and decided to just use antennas since we are not big TV watchers. We wanted to get away from Comcast because our bill changed every month and it made no sense why the bill increased monthly. The same is true with Comcast internet. It was supposed to be 80.00 monthly and the last 2 months it has been 104.00 and I will not be surprised if it keeps climbing because of Comcast doing the same thing with our television service. Four other teachers, I work with cut off their Comcast for the same reason. I hope to find a better option and get rid of Comcast completely.

The service is good. Really haven't had any problems. Services are pricey and local office located at the mall of all places. Parking and having to walk can be very challenging for a disabled person.

They're overcharging and they also give you false prices and deals then charge you more. The taxes and fees are ridiculous. They take channels away then charge you extra. They change your bill every month and charge more.

If you can avoid this company as a provider, I would recommend it. It is impossible to get timely responses to broken service outages. On Demand is frequently out, at least several times per week. Near two hour waits trying to reach chat representatives, only to be disconnected from chat. Automated computer canned responses from the chat department. 72 hour waits for them to even look ok at your ticket and then an additional day, or several days to get them to address issues. $10 a day credit for lost service, not even close to how much 4 premium channels are costing one per day day while one waits for service repairs.

Got rid of Comcast 30 years ago because of double billing and nickel and dime increases. Decided to try Xfinity in August, was told by salesman no increase for 2 years. Bill has already gone up 5 dollars, same old nickel and dime raises they have practiced 30 years ago. Was told increase is for equipment so I guess it does not matter what you sold. It will always go up.

Over my 15 + years with Comcast I have had many (many) billing issues with Comcast. I've always been able to resolve them but only with a considerable amount of persistence and investment of time. Recently they initiated a 'collection' on an account that was closed nearly 12 months ago when I sold my home in IL. I was told that because I had a 2nd account with them in FL that there would not be an early termination fee. I never received a past due notice on this closed account and only because I have a 'credit monitoring' service was I aware this had been initiated. This irresponsible action caused a negative impact on my credit (which is above 800).

If I could rate zero stars, I would. As the president of a deed restricted community, I have tried for over three months to have repair services completed on the Comcast Pedestal stations, without luck. Each phone call, I am told “This has been escalated and you will receive a call within the hour” Nothing... 245 homes, 12 pedestals on my street alone...broken, knocked over, or completely exposed to the elements. If you’re not hung up on, expect to be questioned as to why you haven’t secured Comcast services. Have no worry! You will be transferred a minimum of four times, in which they will attempt to reassure you that they are working on the issue. IF they can find your ticket number...since their only concern seems to be sales and not current customers nor keeping their property/equipment in working order, it begs the question. Would 245 homes switching to AT&T fiber be enough incentive to return a phone call?

Problems from day 1 my bill was suppose to be $117.96. Instead it magically ended up being $180 a month. For 7 months running after them to rectify these issues never happened. Now they shut my service down. No one ever calls you back or gets back to you after over 20 hours on the phone in the past week. All they keep doing is passing me down from 1 person to another. No one there cares or wants to help. Please if you have any other options DO NOT USE THESE THIEVES.

I am a customer of Xfinity from past few years. Now I have moved to new place and since 1 month I am struggling to get the service but they are so pathetic not responding to queries and keep on asking us to call again and again for other departments for updates on our tickets.

I have a live line down in my yard. I called Comcast to report it 3 times and each time I’m on the phone over an hour giving all the same info. I called 2/25/19. Nobody came to fix it. I called 2/28/19 and was told they come 3/1/19. Nobody came. I called 03/10/19 and was told somebody will come 4/2/19. There is a live wire running from a power line to my house and it’s laying on the ground. Then they actually have the audacity to try and sell me more services!!! AT&T always comes in 24 hours. When that line is put back in the air, I will be returning to AT&T!!!

Comcast stated there would be no increase in price when switching over to X1 boxes. This was triple checked to ensure it was the case and then all of a sudden the bill went up $40/month. They failed to honor previous monthly charge and made excuses the whole time. Cost went up with no notice or attempt to rectify. Total liars and horrible way to treat long term customer. Should be ashamed of themselves as a business... They won’t be around in 10-15 yrs given various streaming services and their treatment of customers will just expedite that.

I have read many of the reviews and I am perplexed by the amount of negative reviews. I must be one of the lucky. Today, I called and it took about 10 minutes to get off of that stupid loop of computer generated prompts (my only problem with them). Once I got through, I spoke to a woman (Dorian???) and she was delightful to speak to and helped me cancel many things that I didn't need to help reduce my bill. By the way, yes, Comcast upped the bill $43.21 from January to February and no real explanation on the bill, which prompted me to call them.

EXPENSIVE FOR WHAT LITTLE YOU GET FOR BASIC! Every additional channel adds $$$$ more to your monthly bill! I don't have much fancy choices from which to get into trouble - but my bank sure does!!! The bank leaves a message EVERY day on my online statement that they have problems delivering emails to my account and to correct my address/email info. I update the info frequently - nothing changes. UGH!!! For the $ billed, you'd think they could work it out with the bank.

They do not care about us customers. I’ve had their services for over 5 years. Prices increased without any notification and the services remained the same. There’s no loyalty to current customers, because as soon as you call to complain, they tell you to cancel and check back in a year for other promotions. I’d rather pay more at AT&T.

I use Comcast only for their internet service, and they’re essentially the only high speed ISP in my area. I have been using them for five years, and the service is average. However, in the past year I have experienced a higher number of non-weather related outages, which happened to coincide with an increase in my internet bill. I don’t think it’s a coincidence, but I do feel like if I’m being forced to pay more than I should be receiving better quality, more dependable service. Instead, I get the same average service, if not worse due to the increase in outages. The most recent outage occurred shortly before I completed a grant I had spent 3 hours writing, resulting in a missed deadline for a chance at receiving funding for my non-profit. It was a very frustrating experience. If I was given another option to join a provider that gives me comparable, if not better, service as Comcast, I would switch in a heartbeat.

Price is too high. They raise the prices every 3 to 6 months every time they add channels. Does not give the loyal customers a break unless you beg for one. Customer service can be a challenge at times. They need more training.

They are the only internet service in area. They're way behind the keeping up with their equipment in my area. My 2 year contract was up and price doubled. Had turn in all my extra converters. They want to charge me for a Dvr and cannot do what it is suppose to be. Was Told that they would extend the promotional. Had 3 reps tell me. Then got the bill and it was charge. Called. Told, "Sorry. Promotional not available." Also my bill never match new contract. Call and told, "Look at your bill. Explains it." I look. Still don't add up. Was done. Ready to cancel and was told was past 30 days and will be charge early termination.

Comcast customer for 20 years, they keep gouging the bill every other month for 10 minute overage on the telephone or some other service. They have been charging me $11 a month for over year for services not included (two month rebate, will not refund the entire year). Their agent stated I should have caught it after I called them out on the overcharge yesterday. Received a bill last month for forty dollars more a month, I called them and their agent stated, "Your contract expired." Maybe Comcast should give you hint before your contract expires.

Horrible Customer Service, even the Supervisor from the retention dept. gladly suggested canceling my services. Comcast doesn't honor the pricing for their contract and when coming to the end of the contract they increase the prices to force you to renew their contract to keep prices they promised you.

Comcast commitment to honor what is offered is a total lie. They wasted my time on the phone on hold, on chat, they bounce me to another rep or transfer me to a survey. 3 representatives on 3 different occasions offered, verified a promo, now they are reneging on it. As a 90-year Korean War Veteran, I am offended by Comcast lies now and in the past. Every time I sign up your agent says I can get the same promotion after it expires "just call Customer service" "you are a valued customer and we thank you for your service". Yet it never happens unless I call for days to try to get a hold of someone that can help that is not in the Philippines and has no decision power.

I have been paying for internet service from them for over 4 years. It constantly goes out and requires me to do multiple resets just to get it to function again. I’ve called many times complaining about how I’m paying over $120 a month for service that is inconsistent at best, especially when I use less than 1/3 of the data being “given” to me... This company clearly does not care in the least for their customers. They just count on our lack of alternatives to continue to screw us over and swindle us.

I'm stuck with Comcast because of my contract, which I should be able to break it without consequences. I do my part. Pay always on time but they don't provide. Sometimes nothing for days because they don't have enough technicians who should solve the problems immediately, and now I'm talking when something is wrong outside of the house. Besides that I need to call them monthly for a troubleshooting, because out of nowhere I don't have service. And I tried using their app to do that for myself, but that is just as ** as their service. Anytime I have to call it takes forever to get through the machines. Its just pain in the... I wish I knew these before I signed a contract, and even that would expire by now. But I upgraded recently for more channels so they gave me 2 year sentence with them. Just great.

I have been with them 3 years. Every year they raise my rates. Even though I had a 2 year contract. I cut the cord this past month. I paid my bill on 2-15...they had raised my bill from $171 to $204 per month. So $204 on the 15th of Feb. Then I canceled my service on the 18th of Feb. Turned in my equipment on the 22nd of Feb. And my refund is $37.11. How is this possible when they said I was prepaid...a month ahead? They are crooks! I will never go back!

Horrible customer service. I will be leaving Comcast after this. My 5 year old son purchased 112 dollars in movies one month. I called and explained my 5 year old rented them thinking they were free. The guy was very nice. Credited me for all the movies. I couldn't have been happier. Then next month's bill shows up with charges of 112 dollars for the same movies. Called customer service. Was told I was wrong and I had to pay the entire amount. Was treated badly and basically called a liar. After a while I decided to call and ask for a supervisor. Was told they were busy so I talked to her. Same thing. Get the runaround. Oh they blamed it on different things. The billing cycles were different. Had to have been rented again. Told I'm wrong. Different movies. Rented bunch of **.

I am a US citizen and have been ALL of my life! I’ve called Comcast “4” FOUR times already today to get assistance with my cable and WiFi suddenly going out! I have been hung up on, disconnected and transferred due to not being able to find my account, trying to charge me $99.99 to send a representative out in TWO “2” days AND because I can’t understand less than “50%” of what these foreigners are saying!! I just want what I pay a gross amount of my monthly income for!!! Here I sit paying $190.00 a month for nothing!! I can’t get help or the help I am offered will come out in TWO “2” days for a fee of $99.99 to fix THEIR problem!!! I hate this company! My contract is up in March and I’m gone! DO NOT DO BUSINESS WITH THIS JOKE OF AN ORGANIZATION!!

My frustration is paying for a premium service that is not consistent, having customer service people who make promises they should not, and the customer not having proof of that conversation. The past year has been challenging with Comcast. Rude customer service, denied credit promised.

Comcast is a rip off. I’m paid my bill every month and sometime I pay twice a month because I’m on social security. Now they say I’m 60 days behind and when I move I’m paid them what the my account said then come to find out I owe them a extra 100. Only time I fell behind was this month 'cause an emergency. Now my bill is 600 some dollar. They is a rip off. Charges coming out the blue and everything they said I didn’t pay in December but they see I paid 3 time in November and they know social security work but they say that payment wasn’t for December. Don’t get their service.

On 2/14 a competitor of Comcast installed their fiber optics and by doing so crushed Comcast’s fiber optics. Since I live on a dead end street (small # of homes) only 3 of us lost all services. The others homes on street do not subscribe to Comcast. According to Comcast the service will not be restored until 2/19 (6 days)!! On the 14th I was given an appointment for Sunday 2/17 for in house service even though I told them what created the outage and in addition they made an appointment for 2/19 for outside service.

Comcast should never be an option for anything. They have the worst customer service that I have ever dealt with. Their communication is almost nonexistent when you need them to do something. No service at all is better than Comcast. One department doesn't know what the other department is doing. I could go into specifics but I don't want to waste anyone's time.

Their customer service is unable to help at all and keeps repeating instruction that is not applicable to billing. Their wifi service keeps disconnecting and their technical service can't help either.

I have been with Comcast/Xfinity since Aug 2018 in Ladson SC. For the past 2 months the cable goes in and out. I can’t watch my records because how the cable is so messed up. I am always calling them to get it fixed. They reset the box every time and it works for about 2 days and then it messes up again. So I try to reset it and then I call them. I ask every time for them to send someone out - they tell me they can’t. Then Friday I was able to get them to send someone out on Sunday. Then Saturday I got a call saying my appointment is cancelled. I called them and they said well everything is working on their end. Well my box has said Boot on it for the past hour. So I started yelling and they finally gave me my appointment back but she told me I would have to pay for a service call. She said since there was nothing wrong on their end that I would have to pay but if they found something wrong then there wouldn’t be a charge.

We shut down our Comcast account once we moved. We were told by Comcast that our balance was zero and they thanked us for our three years of business with them. Fast forward 8 months later and we see our credit score drop by 50 points. It turns out they passed a 73 dollar bill to collections that we were never made aware of. It is total bs, if they wanted an additional 73 dollars all they had to do was call us. Instead they pass a bill to collections after telling us we owed zero dollars. Smdh. STAY AWAY! I wish I could give them zero stars.

I received a letter from SouthwestCredit Collection Agency on February 8, 2019 demanding payment of $886.68 for Comcast services. I have never used Comcast and Comcast does not even provide services in the area where I live. After talking to SouthwestCredit, I contacted Comcast. Even after acknowledging that neither my name nor my address is in their system as a customer, Comcast refused to resolve the issue.

Only reason for one star is because I couldn't leave no stars. Most dishonest company ever. Charge fees over and above what they should. Can't get a straight answer when you talk to customer service. Totally dishonest and they enroll you for stuff and charge you for it that you didn't even want or ask for. Then tell you well it's in contract and if you change contract you will incur more fees in addition to your regular bills. Stay away!!!

I made a payment on the 28 of January and on the 29 they stole from my account $198.37 without and authorization. I do not have it that they can go to my account and get the payment off I do it. Then they said, "We will give you a refund." Nothing. Still waiting and the mary jane said on a chat that I owed the money. That is false and that I needed to pay an additional $6.97. This has been going on for a while. I do not trust them no more. I had to rate I put 1 star. None is deserving!!!

Hidden fees!!! Awful cable ever! Started out at 100+, and after 2 years, I'm paying almost 300.00, very unsatisfied. It's okay if the cable is great but I have to reboot every so often. Very awful and unsatisfying.

Absolutely the most hilariously bad customer service ever. We had three different techs to our house this week to fix our internet and TV. Each time it took hours on the phone (starting with someone overseas) to get to someone who would agree to come out. Each time the tech fixed something different and walked away proclaiming our service was good to go.

I cannot say anything good about any of the experiences I have had with Comcast. In my new home I have been on the phone with about 15 agents and spent over 5 hours of my life trying to find out what my balance is, they cancelled my online account, which had autopay, and not one person can even tell me if there is a bill due. When I try to find info by my address on their site, it says not found, yet my bill has the same address... How hard is it to pull up an account and see the total due?? Why should I waste 5 hours to try to figure this out?? I work retail and never in a million years would I ever think pulling up a bill would be harder than getting a moving quote to move my life overseas.... Comcast I will be bringing all my equipment back and cancelling you for good!! Whoever the CEO is should be ashamed!!

“Easy to transfer services” – as advertised. This is a short version of my rant of Comcast because complaints doesn’t work with Comcast. They’re big and I’m one person, get the idea? OK, nothing has been easy with Comcast for the past 10+ years of service but this past experience with them was over the top. So I had to share. In December, my 2-year contract with them was up and my price rocketed, so as usual I call them, happens every two years. They put me in a “new deal” but this time I told them I will be moving in January. The representative said, “OK no problem. It’ll be the same when you move”. Then I called back roughly 3 weeks later to notify my move date, which was two weeks before I had to vacate my house. This representative also went through and have me sign a “new deal” with my new address. I told her I already did that but she said it has to be a new contract. OK, sure!

These people are horrible and will do whatever necessary to get your money. They will overcharge you and tack on about $30 in fees to every account. Avoid at all costs! They will do nothing for you other than waste your time!!

Worst customer service. One of the agents were very rude. Supervisor keep repating same thing. They keep increasing every year plus you stuck with agreement. They rip off people, keep increasing price and additional cost. There is always outrage in Chicago area. They think they are big company and doing whatever they want. Don't go to Comcast. Worst Company and customer service not helpful at all.

The worst cable company I have ever dealt with, they talk you into stuff you do not need, refuse to give you the correct equipment, and keep you on hold for hours, I would go with any company other than Comcast or Xfinity. They are useless and very unhelpful.

Every time I go to the store I have to wait at least 30 to 45 minutes. They need to open more stores. No matter what I need I have to wait. For example today I had to return equipment and they told me 30 minutes to wait.

The only reason for 1 star it wouldn't allow for zero stars. I spent over 30 minutes trying to find out about my refund. I talked to several people. They refused to provide any info or transfer me to mgr.

This company, as many of you all well know from their consecutive years as the worst company in America, is garbage. Internet speeds being throttled whenever they feel like only to leave the customer with no access to what they are paying for. Do NOT use this awful company. Notice how they do the even reach out to customer reviews while most other companies will at least say something as to why they're messing up. Comcast does. Not. Care. About. You. They will lie and cheat you out of whatever the hell you're paying. Horrible company. If you get the chance, find any other ISP as they're 100% better than Comcast.

I would like to update this long 4 month situation. We finally spoke to a corporate agent. Xfinity has made things right with us. We are very happy with how everything worked out. We will continue with Xfinity. We enjoyed the actual cable and internet. It’s the call center that needs some work. Thanks Xfinity.

The Comcast Support Representative stated that I could go to my closest Comcast Store (Manahawkin, NJ) and do the following: Exchange the incorrect cable DVR box that they sent to my home as a replacement for the defective brand new one they installed 2 days earlier, exchange a X1 remote control, purchase a set of wifi pods to increase the range of a new router they installed 2 days ago, and lastly pick up a 4k HDMI cable which never was left when they installed my defective 4k DVR 2 days ago.

Comcast sucks! I was given incorrect info, filed a corporate complaint and even corporate told me that they couldn’t help me! They are thieves, if you don’t want to be robbed in 2k19 stay away!!!! If corporate can’t help you then this company needs to crash and burn! Go with Dish, or DirecTV! I’m warning you. Don’t choose Comcast!

This company will lie to you right out of the gate. They will quote a locked in price for 12 months and then raise the bill every 3-4 months. Worst customer service in the world. The biggest joke in Nashville TN. And if you cancel they will tell you to expect a refund and then they will send you a bill every month and harass you about owning them money. I cannot say anything good about this company. The installation was a nightmare and that should have been my sign. Never again.

The service is awful... Many times without services, the TV channels are actually the TV channels we can get for free with air antenna and after a year price got increased almost double but the service is still low quality. As today 01/21/2018 we lost internet connection.

Thank goodness I only set up a NO CONTRACT account. I left work on Thursday so a service rep could spend 3 hours upgrading my phone, internet and TV Comcast service. It worked for 2 days. Then everything went completely awry and stopped working — no internet, no phone, no TV. When I called today, I was put on the line with an “offshore” telephone rep who I could not understand and who could not even pull up my account because of “computer problems”.

Attempted first time customer, took 2 1/2 hours to resolve, ended up going with AT&T. The story... set up account to start new service with a box to be delivered. Gentleman gave me confirmation number and a customer service number to confirm that I may pick box up a local store rather than having box shipped. Called customer service number, lady informed me, "I see your order. It was never complete, you need to call other number." Called other number, lady could not comprehend anything I was telling her, told her another name to account, informed her another name to address.

After subscribing to Comcast for over 25 years, we were required to move from our home for our jobs. Comcast is charging us $70 to cancel service. We paid $200 a month for how many years, and then when you have to move, they charge you again, and when I refused to pay, they sent a credit agency calling. Despicable company.

When we purchased our plan we were told we had a locked in rate for 12 months. Our bill just went up after 4 months of service and the person I talked to was extremely rude and condescending. She basically laughed and called me a liar when I said we had a contract even though I have copies of it. I cannot wait to get a lawyer involved and to never use their services again.

OK - this is Comcast in a nutshell. The internet and TV are down in our area, and Comcast technicians are hard at work in the rain to fix it. No problem with that - ** happens, and they are supposedly out there trying to fix it. Right now I want to watch the Warriors game, and I already pay Comcast for that channel, and since I can't watch on my TV (you know, since the cable is down), I figured I could just watch the game on my phone using Comcast's streaming app, like I have so often in the past. So I go to the app, click on the game, which is right there available on the app, and voila!... Nope! The streaming app to watch the game says I can only use it to watch the game USING MY HOME WIFI...which doesn't work because COMCAST'S LINES ARE DOWN. See the problem?

If you can avoid Comcast do it. This is not a good company to deal with. You get disconnected and when you call back (they don't call you back, even if they say they will) you have to start all over again. They have been sending me solicitations to sign up with their company- $25 for internet and cable. They increased my bill to $91.30 per month with no additional services. However, they can't honor the $25 nor use any other promotions to get my bill down. I absolutely would NOT use Comcast. They are an extremely unprofessional company.

for them. Going to a supervisor isn't much help and Tom **'s department is a joke. Most dishonest company I have ever dealt with

They increase your bill at random times and come up with many reasons why. After 3 months of dealing with many different people they cut the service and wanted the past due amounts. Past due amount were paid after they so called fixed the bill giving us $46 back which they didn’t! The customer service reps are often foreign and it seems they have no training or real understanding of cable customer service. You know why they have cancellation fees? Cause they suck and people must leave and that’s the only way to keep clients. I do not recommend. If I could have Spectrum here I totally would!

We reached out to a Comcast salesman from Salem, Va ( Brian **) in the fall of 2018 and agreed to a contract including phone, TV and internet. We had to get this particular package so we would get the 300.00 dollar visa card. We were promised two outdoor channels, HBO & Cinemax for so many months and all of this has been a bald face lie up to this point. We have tried contacting ** to no avail and have talked to numerous Xfinity reps and all I ever get is the runaround. They scheduled installation service three times and then canceled and had my current phone service disconnected twice. This is the most incompetent company I have ever dealt with and I believe it is intentional. They just act stupid and thank you will go away. They act like the federal government!!! I don't plan on going away until they give me what I was promised.

It's very suspicious that my bill went behind almost three months and I wasn't notified on my preferred email, but there are notices all of a sudden in October going to my Comcast email (never use). I look back at Comcast email acct and it's a bunch of junk mail, but in October important billing emails were going there instead of to my personal email. My acct was set up on auto-pay, but apparently after I extended my pay date a few days in October it deleted auto-pay so the bills went unpaid. Strangely, I never received a call, piece of mail, or email (preferred email) stating my bills were going past due and I didn't realize an issue until my services were disconnected on 12/28/18. Too, my contract expired on 12/18/18 and I was charged $33.16 more than my usual bill. I was told my bill would be adjusted for the month the contract expired (Dec), but the rep didn't fix everything like he said.

After my first year with Comcast I finally understand why customers are unhappy. And what they mean by surprising increased charges. Had a $40 increase on my account after my first year. I was never notified during my time of signing up that there would be an increase which was my first time being misled by Comcast. I contacted customer service in which an agent agreed to lower it by $5 but not lower my current due bill which I was never aware of the increase.

I visited the Concord Xfinity store on Jan 7th 2019 at 10.00 a.m. and was greeted and assigned to the staff member that was handling my appointment. After sharing that I was not able to change channels on one of the TVs the staff member decided to give me a rebuke for asking for a credit. The staff member shared that he had not received a credit for a similar instance so why should I. This discussion became quite heated which in retrospect was really not a good experience. We did agree to move on to take care of some other service changes which were completed. However on review of the email I received confirming my service changes I believe the staff member added charges to my billing that I do not believe I authorized. This included adding monthly charges for 2 extra TVs and a service charge not a credit - I will be investigating this further. My advice to all is to check what you think you have ordered with the service confirmation.

I had to move out of Comcast service area and timing was such I had to sign a disconnect contract with them to get my business class service disconnected even though I had been with them for many years. I turned in my equipment and yet they continued to bill me for the next three months.

Been with Comcast over 5 years Service just keep getting horrible and Customer Service is even worse than that. All the ** people at customer Service talks like Street drug dealer. Last 8 months I was getting 4MB speed. It should be 250MB. Every time I call automatic system sent a refresh signal then call hangup. Last month when I call luckily I was connected with the real person. They was saying everything seems to be fine, "We need to send technician. You will not get charge." When technician come over he told me, "Your Something wrong with your Internet modem. Go to store and get the new model." So I did. That problem is solved but they send me Bill additional $60 for technician charge and technician did not do anything inside the house. He check the modem and he say the modem is bad. That’s all so why the hell the charging the $60 for it.

Comcast offers a unique model. Simply the longer you are a customer, the more loyal you are, the more they charge you. They advertise like mad, bend over backwards to get new business but once they get you the charges never stop rising. Worst customer service I’ve ever experienced. Call about a problem and get different answers from everyone you speak with. They make it nearly impossible to speak to the same agent twice. I truly believe they are a fraudulent organization.

I’ve always had a great experience! My service has always been great. I realize that 100% of customers will never be happy but that’s with any company. Most of the billing complaints are rarely valid. Reason being... As a consumer, it’s our responsibility to review our bills each month. Comcast always notifies customers of changes and any billing increases. Yes it’s usually in fine print, but it’s still available. READING IS FUNDAMENTAL. Sometimes customers need to take accountability and not always blame the company. Comcast isn’t perfect, but what company is.

Comcast just renewed my annual rate for $26/month more than I was paying. When I finally got through to someone who could offer me a "special rate," they lowered it to a $5/month rate increase. The catch? As many of your other reviewers wrote, they included the $120 cancellation fee to the package. When I asked what would happen if I moved to an area not serviced by Comcast, they informed me that I would have to pay the fee. When I told the agent that I believed that practice to be unethical if not illegal and that he worked from crooks, he just laughed quietly.

Trying to upgrade old Infinity/Comcast cable box to newer version that is Smart TV-compatible. Have made several trips to the local Infinity/Comcast store (where there is no local phone number; only corporate phone numbers). Dozens of calls to the corporate help center. Picked up a second (replacement) cable box TODAY and am still unable to get it "registered" and working. I AM TECH SAVVY. Different answers from telephone staff (in the Philippines) and local staff. Stayed home from work today for technician who never showed up. Called the corporate office (remember, no local office phone number) and they said, "Gee, no appointment was scheduled for today." RUN AWAY FROM THIS COMPANY as fast as you can.

I had called up Comcast Tech Support to explain I was having a problem with my cable modem. In the end it was decided I needed a new cable modem but we have a router that goes into the modem. The way the tech support guy explained it to me and my wife I thought I was slow or something. I could not understand what we needed to do. I then went to the Port Murray located to exchange up old modem for a new one. There was a sales consultant named Leonard ** who explained when I have a Comcast modem it is also a router and if I have my own router I need to put the modem in bridge mode or just have the router part of the modem disabled. That was an exceptional explanation. Just wanted to say how happy that Lenny explains this so well. But it also brings up why couldn't the tech support people explain this in a way my wife and I could understand.

My phone service went out and I contacted Comcast. After going through the taped message section I then repeated the same information for the actual representative. That person tried resetting the modem, had me disconnect cables and then reconnect them to no avail. I was told I need to go to the next lever of technical help. I waited on hold for 20 minutes after being told the wait time was 2-3 minutes and never did get anyone. I called again the next day and same thing, taped message run around, customer service rep, then supposedly transfer to another dept when the rep determined they had turned my service off prematurely before my scheduled move.

Attempted to pay regular bill on the Xfinity app. Kept getting an error that the payment could not be processed at this time. Checked our bank account and the charge had gone through 8 times, to the tune of $1,300. Called Comcast customer service, waited on hold for 45 minutes and then an additional 45 min conversation with an offshore service center where there was a huge language barrier. Customer service told us there was nothing they could do about it, could not reverse the 7 additional charges and could not give any confirmation number to reference for our conversation. Told us to call our banking institution. Then 45 minutes on hold with our bank, only to find out Comcast reversed the charges. Comcast is the worst! If we had another cable/internet option, we’d so be using it.

My husband's job took us to a location that did not include Xfinity/Comcast service. We called to cancel and the representative said there would be no problem as they did not service our area. On our next bill, we saw that they took out an extra $120 for an early term fee even though 1. They do not have service in our current area, 2. The representative specifically told us that we would not get charged (which we had the supervisor review tapes to prove it) and 3. They were NOT authorized to take out this fee. They were supposed to send a check to us for this early term fee and we've yet to receive it. We are on the phone when them now, going through all the red tape that we already went through. Word of caution!!! DO NOT LET THEM AUTOMATICALLY TAKE PAYMENTS OUT OF YOUR ACCOUNT!!! These folks are crooks! They stole money from us!!! Be aware of this company.

Never in my entire lifetime have I experienced such a rotten company for doing business with. I first started with Comcast in September of 2018 and had their basic service. I stayed with them for one week and then canceled this service due to equipment problems. On 10/30/2018 I went back to them and ordered their triple play package at a rate of 120.46 per month on a two-year contract. I never received a bill for November. My first bill from them was dated 12/25/2018 and it was in the amount of 390.34 and the worst part about this bill, they are saying that my account is past due and that it shall be discontinued on 12/31/2018 unless it is paid in full.

Xfinity Comcast TV and Internet Service. I don't think this company could be more incompetent if they tried. Here’s a partial list of what I’ve dealt with just in the past two weeks with them. Our bill went up as it does every year so my wife called to see if we could get a better price through any current promotions. Instead the slimy sales person actually downgraded our service package to a lower level on TV and internet and charged us more! I had to call and get it fixed but they still wouldn’t give us the same package and discounts we had in the past. Every year you have to play their stupid game and call and beg for new discounts and promotions as they jack up their prices for the same unreliable service.

This company is absolutely the WORST cable company I have ever subscribed to. The remotes for the cable boxes do not work all the time, the boxes shut down periodically. Billing is incorrect. Every time I complained they would issue a credit that never showed up until I called and complained...after being put on hold for twenty minutes. I was never told when I originally subscribed that I had a Data Usage Plan... Had to defend that issue. I am not sure how they stay in business, but I am going to downgrade as much as I possibly can. Comcast is working on the premise that you will just never question anything and go on auto pay.

The absolute worst customer service experience I have ever received from any company. I called for service on December 5th, had an appointment for installation 2 weeks later. The technician came out and was unable to do the work, they scheduled another contractor to come out and make the address serviceable, run a cable from across the street alongside the underground power lines. After this work was confirmed by dispatch to be done, I was scheduled for another technician to come install cable in the home.

The internet is great. But they started taking out channels away 1 by 1. We're no longer in contract. We're going to Verizon Fios. I will never be back. They even charged us for a number we didn't ask for.

I am a senior citizen on low SS and constantly fighting with Comcast for lower price. They no longer have SR. Citizen discount which was barely noticeable anyway. This month my bill jumped $30/mo. Yikes. I call and after a good deal of haggle and I’m about to jump ship but too lazy to search for new supplier and remove all equipment etc. I accept a plan which will bring it down $20... but eliminate 4 channels... Mind you. I have basic service... No frills... No HBO, Star etc. I say ok and agree to terms. When done she says there will be a $200 or more cancellation fee and I’m locked in for 2 hrs. Such heartless crooks... beware... those come on promos don’t last and then rob you blind.

Been with Comcast since June 17 and was supposed to be on a 24 month introductory rate including cable TV and internet. The January bill arrived and was $8 more than the prior months... Unexplained and the chat exchange resulted in no logical support for the increase. It's not a critical amount, but when signing up the Comcast representative clearly committed to no changes for 24 months unless it's the result of a tax increases out of the control of Comcast. I moved from AT&T for the same reason... Increases in the monthly bill without notice and no reasonable explanation... And wham-o at the end of the incentive promotion.

My husband and I are in our 70s and have just had our monthly rate increased by $30/mo. From $107 to $138. When I talked to Xfinity, the only way I can lower this rate, even to $118, is by agreeing to a 24-month plan where I would be obligated for a $230 termination fee that decreases $10 every month. Incredibly, if we find at some point that we can't afford to pay this lower rate and have to terminate our "subscription", we would have to pay a fee! Right now we earn more than the $35,200 limit for Low-Income Discount. I'm just hoping that there are some consumer rules that apply to this monopoly that contracts with our state, county and city.

I signed up with Comcast in September 2018. I specifically requested certain channels in my package. I signed a one year contract. Three months into it, 3 of my favorite channels, and pretty much all I watch, were now requiring an upgrade charge, of $9.95 to continue to receive these channels. I have spoke with 6 representatives, including Supervisors, which I have received different answers from, I had a promotional package, or it was a MISTAKE I had these channels.

Main problem, if you just subscribe to basic cable you are not allowed to watch one program and tape another which would come on at the same time. This is not fair. They do this because they want you to spend more money and get a more expensive cable plan! Also on basic TV most channels are Mexican channels. I applaud that but I'm not a Mexican. Also you cannot get a TV directory on basic cable! I realize that they don't control satellites if they are down but OMG my cable cost was $29.00 and with every tax they can think of plus "user tax" (what's that all about) I pay close to $38.00 per month. I have no other choice. GIVE ME A BREAK!!!

Comcast, now Xfinity, has grown and perfected their business. Customer service reps can provide effective answers and resolve issues! The internet speed is consistently 5... It never goes down. The viewing choices on cable are unbelievable. There’s a weekly what to watch newsletter, and the picture is perfect... Everything is perfect! Well, free would be perfect; that it is not but I can talk to my remote! The price is right!

Comcast is a great Cable & Satellite Provider. However the pricing for this service is too much. I have had to cut down on the number of channels I subscribe to due to the cost. Also, I have to sign a two year agreement every two years to keep my costs down and not have them raise my pricing each year.

Comcast is the most difficult company that I have experienced. They continually try to charge extra for services that are included in my package. The signal is so poor at times that the TV picture freezes and the high speed internet is so slow that it will take 30 minutes or more to download updates. Unfortunately the available options are no better. With a few exceptions, the customer service people are poorly trained or **.

I think Comcast bills start out low and get higher and higher. It's crazy a billion dollar company charge so much for same channels and repeats nothing new. Always giving bull crap. Sucks we cant have a great service at a great price.

Bill is constantly going up and no new services-only provider in my area. This Comcast sucks. We have no choice but to have them. I pay almost $200 for basic tv service, this is gouging at its best, and it keeps going up.

Absolutely horrible company. Perhaps the worst I ever dealt with. Constant billing mistakes. Poorly trained employees. Employees are trained to lie to their customers. Widespread use of misleading, deceptive, ambiguous language.

Too expensive and WIFI is meager at best - I live in a one room 1700 square foot house and the WIFI is awful!!! I've called them a hundred times and they never fix it. Customer service is a joke - they just don't care - just want their money and I'm locked in as they have control over my development without allowing anyone else to come in! Awful stuff!

I have read some of the 5000 plus reviews and will add one more and I see what happened to a lot of people happened to me. Comcast is engaged in organized crime by defrauded its customers by telling customers they're being charged one number and then charging them a higher number. The same thing happened to me when they charge me over 200 dollars for a disconnection fee. I told them I never consented to paying that, they said I did. But when I ask to see the agreement they said they texted to me, they told me they wouldn't send it and I owed the bill. I said I wouldn't pay a fraudulent charge, so they reported me to the credit agency and tried to ruin my credit. Other complaints were very similar and that is organized crime.

It is very basic in terms of other providers. Not much differentiation that offsets others other than location of available service.

Comcast is way too expensive!!! I am looking to cancel because of it. I can't afford it anymore. Keeps going up. Not worth it. They have a monopoly here and they take advantage of that. It is reliable enough, but $203/month for cable is insane.

I feel robbed by this Comcast system, hidden fees and a really bad channel line up, not good enough for what I pay for my entire bill. I'm not happy at all having to pay 185 every month for crappy channels.

Getting too expensive and even if you agree on a yearly rate the billing increases without letting you know or what you agreed on. I have gone through that over five times. The right hand doesn't know what the left hand??? is doing. Comcast needs to get it together. They are getting too big and arrogant for their own good!

Wonderful and huge selection of channels and on demand, priced right for what we get and always great customer service when you need them. Appointments are easy and quick to get and troubleshooting is always easy. Nice people work there.

Streaming is terrible. Always interruptions. As for CS, a CS has told me many times that I would receive credit/s. It almost never has happened. Their premiums are always rising. I try to cut services but the premiums barely lower.

Month that don’t even start they will charge you the 10$ dollar fee on top of broadcast fee and sports fee Fees that should be include in my monthly amount and also I have the automatic payment setup but not even for that they consider You... So think about it before you get service from this company! As soon I’m done with my contract moving to Spectrum!

Comcast okay, not great... But much better than a satellite dish. Our main problem with them are contracts and sudden raises in monthly fees without notification as well as difficulty reaching qualified technicians.

With this company it relies a lot on the live people you talk to. I have had problems when I talk with someone outside of the US. One time they even put me on automatic payment where I did not sign up for it. I don't trust him anymore. I don't ever have any problems when I talk to people within the US. They are always great to work with and nothing dishonest happens. If I have a problem I try not to call anywhere passenger normal work hours for the US as I don't want to get someone in the Philippines or Mexico. Otherwise I never quite know what they're going to do.

All of Comcast's customer service is now in the US and I'm very happy about that. Every time it's the end of my contract Comcast is able to provide me with a new contract about the same price as the old one. That's hard to do when everything else is costing so much more as time goes on.

Comcast charges you for every option. If you want a DVR, you also have to pay for HD. You have to pay for separate boxes if you want DVR in other rooms. And depending on time of day, service gets slower.

I have been with this company for 15 years and they act like I just joined. I am or was a dedicated customer of theirs and they seem not to care. They are pricing themselves out of the market. Once my contract is up I will elsewhere for a more reasonable company.

Comcast Cable Service has poor programming... All old movies, but not the good ones. I feel like I am spending a fortune for nothing. Plus, the time slots in Oregon for prime programming do not begin until 9 pm. My friends are going elsewhere.

I recently moved into a new home and found that Comcast had amazing service for internet and home security. Customer support was excellent, the installer came on time and explained all the products and features to us and everything has worked excellent since.

Hate the add ons for extra boxes and modems. Why advertise prices that cannot be honored. That trade commission needs to force these companies to advertise prices that they can honor. If everybody must have a box don’t ignore the price.

I am trapped at $300/month. When I call to attempt to lower my monthly bill, I am told that there are no other packages available - just the one I have or the one with only 13 basic stations. This cannot be true. I need to cut at least $100/month off the bill, but am told repeatedly that it cannot be done. Only solution is to quit this service and start with another.

My internet is quick. I have problems more with my landline than anything. The price is UNGODLY. I may be forced to quit to afford my medications. I am a long time subscriber. I believe every channel will soon be a la-carte which might be a good thing in the long run so I will have time to get other things accomplished. I'm in poor health so I rely a lot on TV for my entertainment and information.

Sometimes the show you are watching and freezes up. At that point you have to restarted the system. Sometimes that doesn't help and have to talk to customer service directly. I will say that when I have to contact customer service, they were always were friendly, professional. They will work with the customer to fix the problem. On last point. If you have phone service through them, if the system goes down, so does your phone service.

Comcast offers an array of pkgs to suit your budget, however I don't like the way the prices increase on a regular basis thereby forcing one into two-year contracts. You are notified of the increase until you receive your statement, then another two-year contract!!!

BE CAREFUL WHEN USING DEBIT CARDS TO PAY BILL OVER THE PHONE. Twice, and every month since we used Comcast phone pay services, they have twice debited my card for payment without my authorization. I like to pay my bill on payday, when it is convenient for me, NOT when Comcast chooses. I was never notified of their intent, nor was I sent a receipt. The only way I knew it had occurred was when I checked my debit card balance. I have repeatedly called and told them that I NEVER signed up for auto-draft and that the only way they had my card number was through me using it to pay a bill once. After I paid with that card one time, it was put into the auto draft system. Again, I have spoken to at least 10 Comcast associates begging them to disconnect the card and told them that I had never given them authorization.

Their customer support is fantastic when you are signing up for new service. They are very friendly and jump through hoops to get your business. However when you have been a customer for a while and have a problem that's when things go south. My wife recently called about a downed line after a storm which she was concerned could be dangerous and she was told the quickest response would take 48 hours. She asked to speak to a supervisor and was flat out refused.

There are so many channels, but too many of each. I don't listen to the music channels, for which I pay, too many ethnic channels, which we should be able to pick our own. In general, way too high of a price tag. I'm paying more for cable than I shop for my car! I'm actually Researching how to cut the cord!!!

I had to continuously lobby with Xfinity for a list of their packages and the channels offered in each package. They could tell you on the phone, but I wanted to know why it wasn't accessible to customers online. They switch channels from one package to the other randomly. For example, the NFL Network was initially under their starter package, and then one day, I couldn't access it. I call and they tell me that the NFL Network is now under their Premier package and that the government mandated it. Furthermore, it's expensive. The premier channels are $10 to $15 per channel.

Too little ability to choose channels without having many you do not want. It is also too expensive for what you receive. There are many options to content that Comcast doesn't want to recognize. I am done.

They have you tied in if you want any premium channels. They raise their prices every year and are very expensive. If you're paying for it alone, and you don't have much money, you're screwed! Customer service is a joke.

COMCAST/XFINITY charges are OUT OF SIGHT, especially with a LOT of people 'cutting the cable'. For ONE TV (w/ a lot of channels but mostly CRAPPY or DUPLICATE programming), okay INTERNET SVC & TELEPHONE, with NO PREMIUM and/or SPORTS and/or 'ON DEMAND' services, we pay $179 mo! That is SOOO *NOT* 'OKAY'! We are moving & it's too late to change, but their charges are akin to HIGHWAY ROBBERY. Will NEVER EVER subscribe to them again.

The only I continue with Comcast is because of the DVR and On Demand feature. The price, however, is outrageous and being charged for renting the equipment when you've been a long time customer is ridiculous.

The service is fine, no interruptions or outages. I don't like is how my basic channel package has too few channels that are of any value to us. Other than HLN Nickelodeon and Disney we mostly watch local TV. I was planning on canceling the TV service and just upgrading the internet speed but it costs almost the same as it does now. Don't really know what I will finally do.

The customer service is lacking. We’ve had to use them since there is little to no competition. Taxes are high, office wait time can easily run into two hours. Prices are too high for what we’re receiving.

Too expensive. Monthly prices have gone up rapidly and we are considering other options. Also many movies are also expensive. On the good side the other choices are good. Technical services have been good, too.

Comcast has almost a monopoly in my area and charges outrageously too. Their services is woefully inadequate and their phone service is even worse. With no other choices, we're all stuck with them or with the equally high priced satellite dish companies.

They've TRULY stepped up their game, very accommodating, service AND equipment is top notch, they are very anxious to have everything flow smoothly for their customers. Representatives are extremely knowledgeable, from their phone center to their Service Reps. VERY HAPPY ON EVERY LEVEL. ONE MORE VERY IMPORTANT THING - THEY HIRE AMERICANS. I HATE getting the Philippines where the call can drag on for hours and hours. India, Mexico, Honduras, Guatemala - all have great service people. But the Philippines??? Yuck. SO THANKS FOR HIRING AMERICANS SO WE HAVE LESS HOMELESSNESS.

My experience with Comcast is that after agreeing with a new contract you really never know whether you'll monthly payments will stay the same for the entire 12 months as agreed upon. So far they have not increase monthly payments but then again I still have 3 months to go on my contract. Will see what happens.

The Worst People to deal with when you have problems. The phone service is the worst to get help. Comcast should be shut down because of its business practices. The selection of T.V. channels for the price is unbelievable. Price gouging at the max. I was with AT&T for over 20 years and thought I would be better off with Comcast. It's been hell since the change. Totally Evil People.

Comcast charges too much for each and everything they offer. I bought a viewing package with 121 channels. 25% of the content are in Spanish. For a good viewing package, include more prime movies and channels where you don't have to subscribe, paying more.

Comcast does not allow or provide discounts or incentives to long-term customers. We pay so much more than new customers always. Customer service does not help with this issue at all. Instead they want to pressure you into keeping their service or tying you into a long-term contract.

Comcast Cable Service is a money hungry behemoth. They have lobbied very successfully using mucho campaign contributions, and bought the loyalty of the Massachusetts state representatives and senators, to keep out any competition. They also have a pricing structure that makes you purchase many other channels than you'll actually ever watch in order to maximize our costs and their profits. I'm about ready to put a satellite dish on our roof and "cut the cord" from this greedy organization.

The levels of channel availability force customers to pay for more than what they want in order to receive the individual channel they desire. This can cost $30-40 more per month. I'd like to see custom choice.

When I signed up for service, I was GUARANTEED a special rate for one year. Six months in, they broke contract and increased my rate significantly. If I were to break the contract, I pay and, apparently if they break contract I also pay. They do not tell you that they deserve the right to do this when you sign up but after the fact if you complain about it. Their response when I asked why they did this was "Oh well, we can." DO NOT use this company.

Comcast Cable is awful! Poor channel selection for the money. Extremely bad customer service and terrible communication skills. The problem with being a monopoly, lack of customer concern and loyalty.

High costs for many features I do not want or use & stations I do want are often unavailable. It's a high cost, random package that doesn't suit my needs. Activists in my city are pushing for local broadband to replace Comcast.

Too expensive for the amount of channel I actually use. They need to make themselves more affordable and better trained customer service agents. Also if the agent has an accent, they need to work on elocution so they are easier to understand. They are very nice but hard to understand sometimes.

Surrounding Philadelphia PA primary has Verizon & Comcast for TV/internet connections. Both companies & prices are incredibly being risen, while additionally including additional taxes or other fees within your area & instead while never letting you know in advance. They fully would like to receive entirely higher prices from their customers, while logically never caring to include better support for them instead!!!

Some of their customer service reps are ok and you can get one that has a bad attitude. I got one and my experience was horrible. He cursed me out. I talked to their supervisor, but it stuck in my mind about Daniel attitude and the prices are high, not only them all cable companies and the contracts, should be stopped.

This company does not have enough channels on their basic service program. I pay 95 dollars a month after a special they ran for cable and internet for one year. The internet is constantly shutting down and the cable box cuts off for no reason.

They have send 5 techs out 3 different times, and even upgraded my equipment. Regardless, when I record shows in HD, they do NOT play back in HD about 40% of the time. They cannot fix the problem and it has been 1 year now. So I am switching back to Directv. The prior 3 years everything was in HD and I had no problems then. They lie and tell me that it is because my hard drive is over 60% full. But that was never an issue for the 3 years prior. I love their fast internet. But their TV service is horrible, as is their customer support.

The absolute worst Customer Service team I have ever dealt with. Overpriced and unreliable viewing! Technicians are on average horrible and the sub-contractors they hire are even worse! I would never recommend them to a friend!

Paying for too many channels that I don't ever use. I wish we could pick the channels we watch and get rid of the ones that take up too much space. I just use about 6 channels and the rest are garbage to me.

Cable has become way, way too expensive, especially for those of us on Social Security retirement and a lot of us are starting to drop it or switch to a less expensive alternative. Now that we can use YouTube and other apps for free, or rent movies at Redbox for $1.69 a movie, we’ll be reevaluating cable. Seniors can’t choose between food, drugs and cable.

Comcast Xfinity cable service provides adequate signal service with rates that are better DirecTV. There are less signal interruptions than DirecTV. That said there are some weaknesses that are irritating. First, their On Demand has very little usefulness. Their newer shows are not available for some months afterward making it impossible to catch with a show if we miss a few episodes. Almost all of the On Demand programming costs more money and expenses add up quickly. The recording space is considerably less than DirecTV. Some recorded shows will pixelate and the volume is hard to hear.

Always raising prices w/o increasing services or products. Very limited channel selection. Frequent outages or problems with reception. Always trying to charge for home visit even if it's their fault!

I went online to pay my Comcast bill and it was shown as $212. I called them to tell them I was being overcharged as it was only supposed to be a $165.07. Their agents told me how to go online and put in pay different amount, Step-by-step mind you, Then when I hit submit payment it took out $212 anyway and they refused to refund my money. They are truly despicable and I am so disgusted that I don't have a choice in cable companies.

Cable service is adversely affected by the weather. The service goes in and out often. The channel selection is limited. Even On Demand is limited, some programs have limited availability. You can only view a few episodes and can only purchase the others.

We have been using this company for about 20 years, My opinion they gouge their faithful customers, their prices are outrageous, equipment inferior, customer service is a lot to be desired. The only reason we are still with them is the fact there is nothing hanging on my house or around my house.

Comcast would like the customer to think they are important. Don't fool yourself. They are a dollar driven giant. They became that as a result of not being genuine to the customer. If there was alternative providers in various areas that only Comcast is permitted to service then there would be a huge drop in their customer base. With the government putting restrictions on other providers as to what areas they may enter then that is big dollars at work from Comcast. The customer is NOT ALLOWED to have a choice in who their provider is. That is part of the crookedness of politics and Comcast.

Every year you have make sure you check in with them to receive the same high rate, but they feel that they are giving you a deal by making either a contract for 2 years or so their rates won't go up to the "sale price ". They are a rip off with their extra fees.

Comcast is extremely expensive even for basic cable. Their customer support is horrible. They do offer a lot of channels and the service - internet, as well as tv, are reliable for the most part. However, if you do encounter a problem, the wait time is excruciating long and never resolved on one call.

Comcast require us to subscribe to too many more channels than we truly need or want. Fewer channels should cost us less. Granted some people use most of them, we don't so they should offer less expensive options for subscribers like us.

Poor outsourced customer service!!! Cannot compare with other offers but nothing else available in my area. They are a uncaring monopoly! Although I have had to be a loyal customer - they don't seem to care and will only reward new customers.

Really would like to get MLB channel and my favorite baseball team the New York Mets coming from New York City for the money I pay about $99.00 per month. Which I don't get as of yet. But I also receive internet service with my Laptop computer.

Cable box/tuners are an obsolete technology, the problem seems to be the proprietary control of this device. Cable box’s run hot (heating up AV cabinetry) and require large amounts of electricity to operate. It would be beneficial to cable subscriber if the subscriber could provide their own cable box similar to how a phone customer provides their own phone.

They expect and receive too much money to have any issues with internet or cable. I have to troubleshoot both at least twice a week. Due to missing channels and or movies that are included in your payment, slow internet. I choose to do it myself instead of waiting on hold forever. There are also reps trying to get bonuses by trying to sell you an upgrade as if it will stop all of the issues. It's annoying.

Extremely poor technical support. When my main cable box was "fixed", they also insisted on checking the 2nd box, which rendered my High-end home system useless. They claimed they didn't do anything but my system stopped working immediately after the "fix" and they refused to do anything about it.

Comcast is way overpriced for what I want. Many of the channels offered I do not care about and do not watch. I would welcome an a la carte choice on which channels I want and don't want. My cable bill was running me in excess of $200 month. I cut the cord and no longer subscribe. I started streaming and Comcast has almost doubled my internet bill. I'm looking for another provider as well. Lastly, their customer service sucks!!!! Comcast apparently farms out their customer answering service overseas and the person's English ability is very much lacking. I no longer call customer service since the term really isn't applicable for Comcast. How did they become a billion dollar company?

The people who help me were very nice. Xfinity Comcast very polite and very helpful. Most the time is quick, fast service when you call in. All is good. I am satisfied with the service so far.

Comcast has a full complement of services which includes streaming, etc. Some of their channels which we paid for would sometimes be unavailable. Help with this was always slow. Either they misdiagnosed the problem or would set up an appointment for several days out from when the problem began. We would always have to ask for a credit on our bill which we never got.

Comcast services are too expensive. They have bundled me for everything and I really do not know what I am paying for each of the four services I have with that company. The services are also unreliable and they come and go too often.

Comcast has super sketchy billing and customer service practices and are constantly settling lawsuits involving overbilling. Constant games being played with Wi-Fi speed that appears to be upselling techniques for other products and services. Cannot be trusted!

We have issues daily with our setup. The TV is down all the time, Wifi comes and goes and the system is continually updating and freezing. It's terrible and not worth the money we spend. We have had a tech out to review and he told us to buy a better router or offered to sell us a mesh system. Shouldn't it just work the way they installed it?

Comcast has provided a good service but the rates are too high. Equal to other providers, so I'm saying all are too high. Choices of channels are clumped together in such a way that limits what is watch to what you want to watch. Lots of channels, not so many that are watchable. So that gets the consumer locked into higher rates to enjoy favorites.

Comcast needs to go out of business! Their prices are way too high, they keep promoting fake promotions to make us think we’re getting a deal. Also, I’m paying over $180 and they took away my favorite channels WE TV & ID channel! Bring those channels back NOW or I’ll stick with my Firestick or seek other services! Worse cable company Ever!

The internet is so slow even though we pay extra for faster speeds. Customer service takes forever and is usually not helpful. Can’t stream movies without them freezing. If we are using multiple devices it’s game over.

Comcast does good providing cable, phone and internet but what a price to pay. They are now selling channels we normally get at premium monthly price that keeps driving the bill higher. My bill is now $260 a month. This is my last week with them. I am cutting the cord.

I would rather the cost of over $200.00 a month was lower but the service and product is good. That price includes very good internet service as well.

Too expensive for basic cable with no premium channels. I lose cable about once a month for unknown reasons. They are unable to fix my problems in a timely manner. My ABC General Hospital show is always crackling and buzzing during the broadcast.

Overpriced services; obtuse descriptions of products/services; little to no a la carte options for people who are only interested in buying access to 3 or 4 channels, and a convoluted online ordering/upgrade process.

Tried calling for 6 days. Always on hold for 30+ mins if they aren’t closed. WiFi craps out all the time, cable barely works and it is almost physically impossible to talk to anyone there. It is almost like living in a communist state when this horrible, poorly run excuse for a company is literally the only option for internet. Although, how could I be surprised after all, it’s just crappy Comcast rebranded. I will be looking for alternatives and when I find one, I will tell everyone to switch and I will even sponsor and advertisement to broadcast every one of their customers to drop them.

I had Comcast before and they were not good BUT came back and they now seem fine. Frontier kept "sneaking" the price up every month so decided to see if we could get a better price. I said that IF they do that I will cancel them TOO.

Prices in general are too high for all broadband (my opinion). It's now a 'need' not a 'want' and we are paying through the nose. Need some govt regulation. Of what is available in my area Xfinity delivers the fastest, most consistent bandwidth. Customer service is generally knowledgeable and wants to help. When one has an issue do a better job of giving the customer a specific person they can email, chat or call for follow-up if required. Very frustrating having to re-explain an issue several times to agents. One gets passed to in the queue.

Way too many interruptions in service--way too long to reboot. Too many price-hikes in monthly bills w/o notice as to why/what for. They're way too high-priced for what you get!!! I'm cancelling my service to what/who/how, as yet, I don't know.

Too expensive for what you get. We have the top package with all premium channels. Repeat premium channel movies with nothing really on to watch. Thinking of dropping and switching. Also we have to keep resetting our tv cable and internet.

am forever on the phone with billing issues because though they guarantee their price for a year or two and make mistakes making the promises that they don’t follow up on or the reps don’t know enough of what they are doing (they say they have listened). I resent the fact that they are charging rental on boxes that they used to gift & my package is $129 but I have to pay 174 because of all the fees and surcharges and taxes, I know that some of this is government but I know a lot of it is a way for them to be able to get more money.

It's too expensive and not enough channels for the price. I have to keep calling them to change my packages. Even the lowest package doesn't have a good enough choices. They never seem to get it right.

Very slow internet when you were told you’re getting certain speed and you’re paying for it, and you will be surprised you are getting ripped off, too bad of such monopoly that nobody will challenge them.

So far so good. Customer service is now better than it was in past years. I'm very happy with channel selection, and movies on demand. There is a variety of program selection to fit everyone's needs.

I enjoy the captions option and the voice commands. However, somehow an almost daily once or even more per viewing time, I would get a stationary picture, and if I clicked the ok button then I got a reminder about a sports game. This disrupted my TV watching and the service rep I talked to on the phone did not give me correct instructions for getting rid of this reminder. Fortunately, when one of my sons from out of town visited, he got the reminder off for at least two weeks. It is a nuisance.

They got more money than God, but squeeze every penny out of every person they can. They provide poor service a lot and if you dare complain they say go somewhere else. Except they own the territory you can't. If they ever promise you a discount are deal for inconvenience. If you don't keep proving it you won't receive it. Cheap sobs.

The bill is extremely high and the interruptions are bad too. For the last few weeks they were working in this area and if I was watching something then it was interrupted and I would have to call for credit to my account. This is not fair to the customer, we pay for service to work!

I didn't have a choice for high speed Internet where I live. Comcast was the only solution. The Internet seems to be stable. I didn't want to buy Comcast AND DirecTV which I had before. I had very few issues with DTV. But Xfinity TV...OMG. Each day the TV service drops out for one reason or another. Sometimes twice a day. I thought I bought a bundle but what I got was a crock. I've had service people out and their solution was to replace the boxes. I had one box just flat out fail after a couple of days. Overheated to the point where it sent a overtemp message to the screen before it died. The main box goes offline on a regular basis and the techs tell me it's a known issue. One tech even said I should just reset the box each day. If I had the extra $100 a month, I'd dump the TV portion and go back to DirecTV for my TV service. I stress that the Internet service seems fine. Only one issue over the last 3 months.

Techs that come out don't always seem to know how to fix things. The cost for Comcast/Xfinity as a whole is very high and when asked for a lower rate over the phone, they tell us we're at their lowest rate. Some channels come in with partially-scrambled viewing. We do not like them and are probably going to dump them.

Very overpriced for the selections offered. You are forced to take a higher priced package just to get a couple of channels that you want. The Xfinity platform is average compared to the technology offered by other suppliers.

Overpriced for what they offer and stronger on sales/marketing than service after the sale. I started with a bundled package and had to give up one after another. Price kept going up and I had to restrict due to budget constraints.

COMCAST willfully uses fraud to capture additional monies by charging for work they never accomplished. Customer service representatives falsely claim they'll resolve issues and one only learns on followup that action was never taken. COMCAST also fraudulently charges for services never provided -- mobile telephone?!?! Refunds are slow -- if ever -- to post. Recommendation: AVOID if possible!!!

Almost always have to fight with customer service when we have a problem to send a tech out. This is what I pay insurance for. Then when we have a schedule to have someone to come out in usually 3 or 4 days their tech dept, will call saying they fixed the problem and want to cancel the service call and I have to tell them the problem is still there. Techs are always great and finding and fixing problems.

Overpriced thieves!!! Infrastructure has been in place for years - why does cable go up constantly? HELP US PLEASE!!! They need to realize people need to spend their money on so many more important things!!!

I canceled Comcast after the two-year contract was up because they wanted to raise my rate from $127 to over $200 for the basic services I had. Another offer was $185 with the loss of many of the services. As a Senior living on Social Security, I said forget it. Now I received a letter telling me they were going to send me $528.78. It said it would arrive by 30 days. I didn't get anything in that time. So, I called. They said they tried to contact me. The only contact I had was just for me to call them. I figured it was to find out why I canceled. So, I didn't bother to call.

Since 10/20/18, we have had pixel issues, cannot view certain channels, wifi keeps dropping, and landline failure. 5 plus technicians have been at our house and reported outside wiring issues, yet Comcast refuses to send a crew to replace outside wiring. We spoke to multiple supervisors, Comcast Complaint Department, and reported to the FCC but issues still remain. They schedule the work to replace the outside wiring and then they don't show up or say we don't need it. We received a call on 12/6/18 that the issues were fixed but no one came in the house to verify. The issues still remain. We are fed up and are stuck with Comcast because of where we live. HELP.

Unfortunately they all stink. Why??? This isn't rocket science. I experience constant delays in wireless. Repeated lost connections on HDMI1, necessitating a call before I can watch TV. Streaming issues with Firestick. Comcast blamed Amazon. I got a new stick from Amazon and that did the same thing - so Comcast was responsible. My experience is that they blame everything on everyone else. Technicians don't know what they're doing. Some come out and try - but they leave and nothing is different. I've called several times to speak with a supervisor. Put on endless hold. Nobody comes on. Leave a number and request a call back. Nobody calls back. These people are making money hand over fist and they should be held accountable. Their service is awful. Many of the people who come to the house or are on the phone I'm told aren't employees - they're contract workers who don't know what they are doing and aren't invested. DREADFUL.

This is the Worst COMPANY IN THE WORLD. I have been a customer for over 20 years. I get a bill today and in it I am told due to taxes I will be paying approximately 40.00 per month more. If I cancel I have to pay a 230.00 cancellation fee. How can YOU raise my bill like this every year, year after year. I was on the phone to the Philippines for well over 30 minutes trying to talk to a supervisor, NEVER happened. I was told I could forego the cancellation fees if I just kept internet. A new subscriber gets this for 29.99 per month, after 20 years as a customer I can have it for 99.00 dollars. WHAT IS WRONG WITH THIS?? Comcast you should be ashamed of yourself!

I signed up for internet, phone and tv late November. I was told I could create a new account for myself even with my tenant having service. The service was on for three days until Comcast disconnected my service because the tenant had not paid his account. There was no negotiating with Comcast. Since there was service at my address with the tenant I could not have service unless they paid even though I am not liable for the tenants bills. I even had set my account up with auto pay. Horrible company policies. The people on the phone are generally kind but they are prisoners to their company. I will never sign up for service with Comcast after this terrible experience and lack of customer service. The sooner Comcast fails as a company all the better for consumers.

I returned my modem, however, they "lost" it, reported me to collections and cost me thousands of dollars and destroyed my perfect credit. I complained, reported them to the BBB, contested my credit report, contested through the collections company, and Comcast didn't even offer a return call or apology.

Every time I call I get different answers, they have very poor customer service training. I have been trying to get a replacement wireless box for the past 3 weeks and no one can give an answer, they gave me a UPS tracking # that does not exist. I have been on the phone with an agent and they still can't give me an answer on when or how I am going to get my box. I also went to the local Comcast store and they said they don't give out boxes. At this point I am paying for a box that I don't have already for 3 weeks. Really poor customer service. Very disappointing.

If I could give Comcast residential negative 1 star I would. I have used them for years because I am stuck in contracts with them and they pretty much have the monopoly in my area of service. Customer service horrible and has been the entire years I have used them. We can't get any range and good coverage in our house and the recent tech who came out told us it’s basically because a nearby radio station is sucking up all the bandwidth and they don't have enough. I am quitting service with them as soon as I can and never looking back!

Thought I would give Comcast a try at tv service and save a couple dollars. Tech shows and says cost will be 10 bucks a month higher than quoted. Couldn't get service to work and left. Says someone will be back tomorrow. I had DirecTV working before he came and thought I could just go outside and reconnect my service. I then discovered the Comcast tech had cut the DirecTV wire coming from the dish. This is a disreputable company. Other people I know have had similar experiences.

I've had nothing but problems with them ever since I've gotten service with them. First they say that the card I paid with was reported as fraudulent and it was my wife's card and she told them and the card company that she Authorized the payments. Then they charged us back the first months and the deposit back to us after we paid it before then on top charged me late fees on things I already paid for even after we told them that yes we are authorizing these payments. So time went on and all of a sudden about maybe 5 months later they turned off the ability to pay with a credit card and they say it was from the reported carded that we already explained to them the deal and that we did authorize the payments. And then after fighting with them for about a week and going thru person after person after person.

Been a customer since 1993. Wanted to know if there were PROMOTIONs to keep same services at a reduced cost. REP continued speaking over me so I couldn’t explain my want and went straight to downgrade services. REP asked what channels do I watch. There are 120+ channels. I said how would I know other than a few as I’m not the only one in the home. REP then stated she wanted to know premium channels only. That was not her original question. Conversation from REP turned agitated then mine spiked too. I asked if she would just let me speak she would know my ask. Totally downhill agitated attitude from REP and I simply hung up. XFinity REPs need to give the customer a chance to explain their ask before spewing canned (lectures) responses that run on and on. Investigating alternate companies to replace Xfinity services.

I have been having problems with this company since February of 2018. I signed up with them in December of 2017 for a package that included 120+ channels plus free Showtime. in February they did away with the package I signed up for. They changed me to an economy package without my knowledge with 60 channels. I have been complaining since February about the issue. The specific channels we requested when we signed up are no longer available to us. They have had me take my box to the office to replace it. No solution.

This is by far the worst customer service ever! Exactly why we left Comcast and went to AT&T. After my neighbor had new service installed - our internet was disconnected. I expressed to the Comcast technician this issue and he informed me he did nothing with my service. I told him that my service was working perfectly fine until he started messing with it. As I’m talking with the Comcast technician - my other neighbor comes out and says his internet is down too. This happened when the tech started messing with the pole.