Xfinity Cable TV Reviews

I just happen to have a degree in networking and told him his resolution was not acceptable and got hung up on again. Here we go again. Call back in, spending another 40 minutes with another tech and his resolution was the modem was more than likely bad, and they needed to send me another one. After being transferred this tech tells me I don't need one, I need a tech to come to the house. My frustration level at this point is out of control. I did some research on the type of modem, I did my own tweaking and my wireless problem is solved. Comcast is about to become history as I am switching providers. I can't stand to be lied to and spending hours on end calling back in to hear more lies.

My husband called a toll free number for Comcast and got someone in NY that talked him through getting at least one of the set top boxes working (it took nearly an hour). On 7 July, another installer came out to take care of the internet connection for us and he did a great job; apparently the first tech that showed up didn't complete the job correctly and left quite a few issues unchecked. When he started looking at taking care of the phone connection, he was totally flummoxed due to the fact we have a security system with two lines. He couldn't do the job---and at least he admitted it. (Note: We asked for a tech after 25 Jul as we had company). The next installer arrived on 27 July and started to take care of the remaining internet issues (which I thought were completed).

He was here nearly four hours and at the end of it, the only thing he accomplished was to re-establish the phone lines with Comcast from Verizon. He was unable to complete the job due to our security system which has two lines (one goes directly to the police). We were assured that we would have a tech out today to finish the process, but after two phone calls (leaving messages) for the supervisor, we still have no idea when the tech will show up. Needless to say, my husband is livid that Comcast is so inept and said that we shouldn't have opted for their Triple Play offer. Unfortunately, I'm beginning to see that he was right---although it seemed a good offer to save us money. Not sure that it is worth all the aggravation and wasted time.

Problems continue: dropped calls, no dial tone, frozen cable TV, DVR not recording. Noise on phone and cable outages every week and sometimes daily. Have had techs out multiple times for problems and calling tech support sometimes take hours to talk with tech. DVR is not working now and phone dropped call today. I have talked with management and was told they would replace cables outside, but no one has come out to follow-up on service promise. I have refused to pay bills until they get service to work without interruptions. So far, they have not had service for 1 week without an interruption! When service is out, 911 calls are also out as there is no cell service in the area.

If Comcast put 1/2 as much interest in quality service as they do billing, they would be #1 in service and not at the bottom! They are the monopoly here and they know it! While talking with service department last week, failures occurred and call was dropped. I had asked to have a callback as this happens much of the time. No call back ever occurred. Today is 7/27 and TV and phone have had problems all afternoon. Service asks that customer disconnect failing units to have a "Power Reset". This garbage fails almost daily and I refuse to unplug it anymore!

I call for final bill. I sent in the balance over 2 or 3 payments due to financial issues after the fire. The last final payment was made a year ago! - Last month I get a collection letter! I call Comcast telling them My balance was paid in full a year ago!!!???? Yes, it looks like I have a zero balance on my account. They tell me to call collections and they have an $83 change on my account for paying my bill late!!

They knew of the fire and they knew I had to send payments... then they bill me a year later in a collections account letter!!! It is in dispute and probably on my credit report now..

To get their prepaid $50 credit card, I had to pay the full amount of $97.31 so payment status stays fine and I did not have to pay second bill and third bill which would be less amount that I paid. I paid full amount and I got second bill, total amount of $58.68. I called bill department again because I should have had zero amount of bill. What they said is they don't have the plan of $34.95. What??? I had to start everything again and again. They played and tricked customer like this and I have to call every time I received the bill. I could not take their words again. I never had this wonderful and ridiculous service ever. I ended up paying full amount and cancelled the service.

Please do not use Comcast or Xfinity. If you do, they will bring tremendous headache. It was all about system. How come you guys come up with different price plan every time I call and never keep promise about whoever helped me and made note on the system. Now I do not even trust that they made note. If they did, how come they have all different stories talk to. Why was I paid $97.31 and why should I keep local channel for which I don't need. I never hear whoever fool pay $97.31 for internet service nowadays. I guess I was fool enough to order your internet service without knowing all this hassle.

I don't know why you guys doing this to me. Today (7/24/2014), I got a call from Comcast and offer me $29.99 25 mbs download speed internet and she told me to get a credit for first bill I made, I have to call bill department so I called. An assistant in bill department told me that in order to get credit, I have to talk to cancellation department and remove the bundle service then I will get credit automatically. So I talked Tasha in cancellation department and she told that they don't have plan $29.99 internet by itself, it has to be with local TV bundle $39.95. It was plan every assistants told me every time I transferred. And I told what happened from the beginning again. I waste another two hours for nothing. It is really ridiculous. I cannot take anymore and I cannot trust anybody's words from Comcast.

Do not deal with Comcast!!! I made many calls and received many calls. Sounds like they can do better but do not let them play with you. They will give you same damn plan. I paid $150 for using service for 1 month. I will not making same freaking mistake.

Tech comes out (interaction #5) looks at modem and says "everything looks good here" goes outside and replaces some "really old equipment" but does not specify say what he did then says "okay...everything's good" before I have a chance to double check, he's gone (scam #3). Called 3 times that night (interaction # 6, 7, 8) and all the reps say they spoke with a dispatcher and the driver will call me to come back but he never does. Call another rep the next AM (interaction #9) and in 10 seconds the rep says "oh, you have an outdated modem, you need DSSI 3.0". So I go to Best Buy and buy a $130.30 Motorola modem (because I'm sure as hell not gonna give those ** at Comcast the monthly rental fee for one of theirs) bring it home and call Comcast (interaction #10). The nice lady began the process and I quickly became disconnected. I call back (interaction #11) and another lady walks me through the process again and after 50 mins still cannot get it working. I immediately ask her to transfer me to cancel my service to which she nicely says sure and apologizes for like the tenth time.

I'm on hold for 15 mins when she come back and asks me my zip code?? (Which I've uttered no less than 20 times throughout this sage) and apologizes again. Another 20 mins go by and I hang up. I call back (interaction #12) and am waiting on hold for 8 mins (promised 3-5 min wait from the automated lady) and lose the call in the elevator. I call back (interaction #13) and ask to be called when the rep was ready. They call back (interaction #14), and I cancel the service. I demand (politely) that I be billed nothing for this fiasco (m.b. guarantee per the TV ad) and she assures me I won't. Is the saga over? Will I be billed? Only time will tell. I think I was apologized to 30 times (no exaggeration) over these 14 interactions. However, it is just window dressing. A thinly veiled attempt at feigning good customer service when not one person I spoke with really attempted to fix my problem.

As we speak, I am on hold (and have been for an hour now) waiting for someone from Customer Solutions... since they are apparently the only department who can help. This is my 3rd day in a row trying to reach Customer Solutions... I usually give up after being on hold for an hour. This is complete BS... This company and their customer service SUCK! I DO NOT RECOMMEND COMCAST!

Meanwhile, I have been saddled with overage charges on my cell data plan as I rely on wifi services to run my Contractual business. They still haven't been able to arrange an appointment to transfer services and I am waiting for a call back to reschedule despite my pronouncements to end all services. Comcast Infinity in my opinion is a conglomerate of bureaucratic red tape idiocracy with crappy out of touch disconnected and outsourced menial phone center techs who cannot understand or meet the service needs of the market. I will be exploring other options for my technological needs as Comcast appears ill equipped in managing what ought to be their very forte.

Well when I got to the service center it turned out that Comcast had modified my plan to be only internet with no TV channels and they weren't going to honor the online promotion that I got. Through more hassle of maybe a few hours more they added the TV back on to my service... but now I have to have to install my TiVo myself with the cable card. I then looked at my account online and discovered that they had added an additional service fee of $39.94 plus three $20 fees for each service even though I had requested only TV cable and Internet. The original deal was a $39.95 install fee and $0 service fee that I got from my online promotion. I then also discovered that they weren't giving me the "Preferred" plan that had added channels. They were giving me the "Starter" plan with less channels for the same price of the deal I had.

I've probably spent a good 8 hours dealing with Comcast and the service is poor. No one can do anything or resolve issues. If they could only honor the plan they had got initially and had my service working like it should be there would be no problems. I would never deal with them in my life, and I would tell anyone to stay clear from Comcast. They are a horrible company that don't care about their customers. The poorest customer service I have ever experienced in my entire life!!!

I was a customer for nearly 10 years. The charge was only about $30, but it's the principle of the matter. I would never have signed a new contract without express guarantee that termination fees would be waived if they could not continue to provide service. So whether it was intentional lying on the part of contract seller or lack of knowledge on their part is not material, Comcast refused to stand behind a contractual agreement made by their representative, or investigate the matter.

When service was terminated, they said my email account would disappear in a month unless a friend added our email to their account. The email account disappeared within a week in spite of assurances. Unexpected loss of an email account is a big deal, but too much time had already been lost to void of Comcast already.

Conclusion: CUSTOMER SERVICE REPRESENTATIVES, in spite of being polite and sounding knowledgeable, CANNOT BE TRUSTED, AND THERE IS NO ACCOUNTABILITY. To be clear, the actual internet/TV service would degrade substantially or go out every 6 months to a year and the problem was slow to be resolved in large part to the time commitment required to penetrate their customer service "defenses". So the concerns above are not the only problems, just the ones in violation of trust.

Lessons learned: Comcast doesn't want you to try to figure out how to avoid renting their equipment, and while it is tricky, there are plenty of other pissed off customers out there who will offer advice how to do it. NEVER let techs come into your home unless you really hate your money. Try to figure it out yourself if the folks on the phone can't immediately help you. Comcast will screw you any way they can, but you don't have to make it easy.

I started having problems with my internet about 4 weeks ago. I hesitated to call for help because I knew it was going to be painful....and boy was I right. I was put on hold for 20 minutes, when tech support couldn't help fix my problem (by restarting my router) they transferred me to another dept, another 20 min on hold. When I explained AGAIN my problem to the new department they tried to transfer me back to tech support. WOW! I made an appointment for a tech to come visit me- had to take a vacation day from work because it was a 4 hour window. Technician did not show up, and did not call. Again, I didn't realize a company could stay in business working like this...but I guess when there is no competition they can do what they want.

I called again a week later and set up another appointment- again a no call no show. I called yesterday to cancel my service and was transferred to a total of 4 departments with a hold time of more than 30 minutes each time. When I explained I also needed a credit to my account because my internet was not working I was told I needed to call back to speak to the billing department (another 30min hold wait), and shockingly the billing department's systems were down. I still am trying to call and get credit to my account for 4 weeks without internet- each time I get another excuse on why they can't credit my account.

Bottom line- I don't have cable anymore which sucks, but I also don't have to deal with Comcast so I think I win. AVOID THIS COMPANY AT ALL COSTS!! Hopefully ATT will provide service in my area soon.

I want reimbursement for the unnecessary payment of the Service Protection Plan

I have been an 8 year Comcast customer but this does not seem to mean much to Comcast and will probably get worse when the merger with Time Warner is complete. Two years of lack of decent service, the many hours of my time wasted between the many phone calls to Comcast and the time when useless Technician visited my house and no resolution is more than enough. I will be looking into other alternatives to Comcast unless the problems are fixed immediately.

On June 17th I called in to pay the balance on my account. It said $59, so I paid it. I then received a bill in the mail from you for $305 so I called in again and was told the balance on my account was $0.00. I then started getting calls from a collection agency, Diversified, who said I owed Comcast $305 so, again today, I called in and spent over one hour with your company who disconnected me three times and sent me to several different departments, billing, collections, customer satisfaction dept (?). Each department told me something different. I was told my account was switched with another person named Ryxxxx who got my payment instead, and then I was disconnected by Comcast. I called back and was told they don't know what I am talking about and I was told that I never made a payment of $58 (PLEASE SEE PROOF OF THIS PAYMENT FROM MY BANK). I was then told I owe the money and that's final!!

I was not notified prior to completion of services there would be a charge because I didn't have Comcast service plan if something went wrong with their system. When I pay my bill late February there is an extra charge of $55. In billing there was no notification prior to services being rendered there would be a charge. Have attempted 3 times to resolve this issue to no avail. During these times a request was made to return money for services not rendered. Nothing appreciable. I have paid my bill except the $55. July 12, 2014 they turned off services. I attempted to resolve this 3 times and guess all staff has been told we can get some customers fall by the wayside. Even a customer who has been with them 7 yrs and have paid the account on time most months.

When our service was relocated, the tech that did nothing correctly, he took one of the two digital adapters with him (5/19/14). We were charged for that additional adapter on our May and June bills. When I contacted the customer service rep Shantel - she was not helpful at all. I tried to explain the tech took the adapter with him on the 19th of May and she said we were charged for it in May and June because it was still in our service until reported removed to billing. When I asked how that was my problem she said I was properly billed until billing dept was notified. I again tried to explain that the Comcast tech took it with him on 5-19-14 and that, “your internal communications were out of my control.” She was not helpful, continued to tell me she could not adjust my bill or help me in any way.

I asked to speak to a supervisor. I was put on hold twice and then finally told Comcast has no supervisor in customer service to talk to a customer. I received my call back from Philly about 20 mins later and somehow when I tried to answer the digital answers Comcast was able to understand the response. Comcast telephone service, unable to understand a negative response to their service check. HOW HANDY that is. We are currently being told that our service my working by 8:30 tonight and the call back service is not working. We have had numerous conversations with the billing department concerning over charges on our bill, each call is a promise and no change another call and maybe a change.

Being a Comcast customer for 15 years in Florida and several years before that in Ohio and Ind., your service is getting worse and your customer service people are a joke. I would love to have a conversation or a meeting with someone who could at least attempt to help us. VERY UNHAPPY and have nothing good to say about you, your product, or your people. I don’t expect you to exceed your promise of service but I do expect you to live up to what you charge me for. I pay most of my bills via computer, not Comcast you make it so hard to talk to anyone who help and I don’t trust you or your billing systems.

This was on a Thursday. The next morning I received a phone call to verify my installation. The lady on the phone said it was scheduled for Wednesday of the next week. I told her that I had originally scheduled it for a Sunday and that I would not be available the following Wednesday, at this point she replied with "You are mistaken sir, you scheduled it for Wednesday, would you like to keep the appointment or reschedule?" I kept the original appointment cause I was able to coordinate with my wife to be present during the installation. This is the first case of poor customer support.

After the technician came and installed the cable, my wife called to notify me that several of the channels that I had originally requested were not available. I immediately called the 1-800 number and told them about the issue at which point they notified me that the package I had selected for install didn't contain the channels that I had requested and that if I wanted the channels that I would have to upgrade to a higher priced package. I reluctantly agreed to it and had the cable package upgraded in order to receive the channels. This is the second case of poor customer support.

Thursday of that week my wife informed me that the package we had still did not have all of the channels that we needed, and that the free HBO and Showtime that was promised to me was not available either. I once again called customer support and let them know that if I did not receive the proper package that I would be cancelling my service. They transferred me to Customer Solutions and customer solutions was able to add the HBO and Showtime to my package as well as adjust my service once again. This was the third time Comcast was unable to provide proper support.

The following Friday night I went to take my trash out and discovered that the technician who installed the cable line in the house had left a large wooden spool inside of my trash can filling it by about half. Finally infuriated with the situation I immediately called the 1-800 number, explained the situation, and was transferred over to Customer Solutions once again. An employee named Keeli, employee ID ** answered the phone. As frustrated as I was I am sure that I was probably irritated and blunt with her.

As I explained the situation her attitude and demeanor relayed the appearance of not caring, and she had an incredibly poor attitude. At no point during the call did she offer an apology, a solution, or explain to me any of the information that I requested to be explained. I told her that I wanted my service cancelled, and someone sent to the house in order to pick up the equipment cause I would not be bothered taking the equipment back to Comcast considering how poorly I had been treated. I also explained that I wanted my 30-day money back guarantee.

After she came back on the line I requested for verification that the money would be transferred back to me and she refused to answer the question directly instead saying "I cannot speculate how it will reflect on the bill." After further questions regarding the bill she began to raise her voice and interrupt me constantly while trying to talk over me eventually stating "I have only tried to help you but it seems like all you want to do is argue sir." Immediately after this I requested her supervisor's name, which is Shawn, and requested to speak with him. At this point she informed me that he had left for the day and that she would place a request to have him call me back within 24 to 48 hours. This is the fourth time that Comcast failed to offer good customer support.

The next day I called Comcast back and requested to speak with Customer Solutions in order to verify that the request had been submitted. I explained the situation to Customer Relations again, this time receiving someone who was sympathetic to the situation, resolved my issues with my package, and said that the request to speak with Shawn had been submitted. They also said someone would be in contact with me regarding the wooden wire spindle that had been left in my trash. At this point I reactivated my service.

The next week I contacted Customer relations again, and told them that Shawn, **'s supervisor, was supposed to have contacted me within 24 to 48 hours, and we were going on day 4 with no contact. The representative stated they would resubmit the request through ** and that the supervisors had been in many meeting throughout that week. Three days later, Monday July 7th 2014, I contacted Customer Solutions again, this time telling the representative that I wanted to speak with their supervisor, they stated that the supervisor was not available and that they would instead submit a request for their supervisor to call me back as well as resubmit a request, for the third time, for **'s supervisor to call me back and that it should be within the next 24 to 48 hours.

Yesterday, which was Thursday, July 10th 2014 I contacted Comcast once again and was finally able to get a hold of a supervisor in billing. The supervisor notified me that Shawn was not reachable, and offered me discounted packages which included DVR and home phone (both of which I have absolutely no use for). I told the supervisor that Direct TV was offering me a package that included internet, Television with more channels, and NFL Red Zone for the upcoming season for $79. The supervisor attempted to see if he could find a comparable package that included NFL Red Zone and was unsuccessful. He informed me that he needed to do more research, and that he would call me back in approximately 25 minutes. I laughed at this and told him I didn't believe him. He assured me that he would be calling back within that time at which point he would discuss it with me further. I have never heard back from him.

A tech came out to install wiring for a second tv. I called and complained about a grainy barely viewable picture, and the problem was resolved by installing the splitter properly. I could go on and on about my experiences with Comcast. They obviously make a lot of money, and are trying to bring Time Warner into their company. If FTC allows this shame on them. All of this took place in Naples, FL off season. I can't Imagine what it would like when the customer base is 50 times larger. All in all I think Comcast needs a total overhaul. I would like to run this company for 6 months. Surely the unemployment rate would rise drastically!!!

The chair wheels are flat on the floor and the seat is bent all the way over almost touching the floor. I rode the seat all the way from "upright" to its present position, hanging on with my grip on the arms and hitting my head on the desk and my right shoulder on the floor. I did not seek medical attention as I was O.K. I immediately called Comcast and complained. They gave me a reference #** and told me they would follow through and let me know. Numerous calls to customer service have resulted in empty promises, apologies, being placed on hold for long periods. switching my calls to the main number I dialed at the beginning, forcing me to start all over again with the main menu to identify myself and finally OUTRIGHT Disconnects.

If Consumer Affairs would like, we could do a three-way call to Comcast customer service because this frustrating tactic is far too frequent to be accidental or unintentional. This is so often the norm, that it must be a common and acceptable practice. Now Comcast says I have 5 digital cable boxes. I have four. I have 3 T.V.'s. A number of years ago Comcast gave out the tiny converter boxes with NO monthly charge. This was when the U.S. went from analog to digital. They gave me two. I tried to return one a few years back and was advised to keep it as it was FREE and I may end up needing it in the future. I agreed and put one away. Now they said they have done an audit in June 2014 and that I had Five boxes total: two DVR boxes, the two smaller boxes and a regular HD box. (I have 3 TVs.) They could not tell me when I was supposed to have acquired the HD box. And now they are charging me for it ($9.99/month). I don't have this box, I have only the 4 boxes of which I will return one.

And lastly, promises to "Port" my old number over to my new Comcast telephone dragged on each time telling me it will take four more days. This never happened. I had had enough. I called Comcast to request that they discontinue my internet and phone service and that it was within the 30 day guarantee. They said if they came out they would charge me a trip charge of $39.99. So much for the guarantee. I said don't bother. I was very glad I never disconnected my internet and telephone service with AT&T. AT&T came out for free and reconnected my AT&T Router/Modem and I plugged my telephone back into the proper wall jack. I am disabled and spend a lot of time at home. I need the cable TV and am afraid what they may pull next. The chair cost $240.00 and I really liked it. I had to replace it and bought a cheaper one from Office Depot, but there's a big difference in comfort. I feel that Comcast owes me the cost of the chair and a call from someone with the power to be able to correct the errors on my account. Thank You.

This is an incredibly arrogant self-serving bit of business stupidity - one that stands out even against the slovenly performance Comcast is known for. We will select another internet access provider. Consumers would be wise to not subject themselves to the level of incompetence and arrogance that personifies Comcast.

Fast forward a year later, 7-7 no cable or internet. I go online at work on my account and it says connected. Had to hunt for a phone number on the website, called, told I had to talk to internet services first, call dropped when they transferred me. I called back and spoke to the internet services. 40 minutes later they said they would have to send out a tech for $60 and if the problem was on their end I could call billing to have removed, then transferred to cable and the call was dropped. Called back and they said the cable was out, to time when it would come back up, supposedly nothing to do with the internet problem. I asked to be transferred to billing - call dropped. I called back and talked to billing requesting a credit for the days I do not have service and complained and they assured me the $60 fee would be waived. I have my doubts that my bill will be correct. Talked to a friend next town over and she said the outages are all over. Someone needs to pull everyone together and take on Comcast and their dishonest business practices.

Come to find out my wife works from home and she has to have hard cable, so I had to call Comcast back and reconnect services. They are trying to bill me for canceling the alarm services in the amount $1000.00. Been fighting with them for almost a year now. They have the bill up to over $2400.00. I refuse to pay these idiots. They have the worst customer I have ever seen.

They ended up closing this account and I was told by one of their managers at the local Comcast store that they would issue a credit on this account. She then open a new account up but still trying to get credit on the first account. These people just keep passing the situation from person to another and nothing gets done. I would stay clear of Comcast if you can. The only thing is they have the market in Jacksonville, FL and they know it.

One time it took me 4 minutes to get through to open a 3-sentence e-mail with no attachments. In total I've had 6 service calls, nothing positive came of any of them. One time I was trying to file a complaint with Comcast and my phone service (I have phone and internet only) went out 5 times during the call. They had to keep calling me back. I'm so sick of this! If there was any other provider in my zip code (besides Hughes--they appear to have more problems); I would jump at it.

When you call for a technician to come out and repair the set-top box, watch, because they will try to charge you for this. That was the last straw for me, when they try to charge me a second time for the technician to come out, and they refused to credit me on my bill (even when I talk to the manager, I got nowhere). All of this happened within a span of two months. What a fiasco!

Dec. 15, 2014 Update: We have written numerous letters to the CEO of Comcast complaining about the terrible service with Comcast. Corporate office would have them come out to service our cable per their request, not ours, and then they would try to charge us for something we did not ask for. Also, the technician would always come up with some excuse of that we would have to live the issues with the continuing problems because Comcast is going through growing problems. Then why should they be allowed to continue to buy Time Warner when they cannot handle what they have now. We also had to cancel our phone service with them because we could not depend on having a line available for emergencies! And they continue to raise our rates for awful service! The government needs to step in and do something about this!

When I called Comcast on June 6th, I explained that my household budget would not allow me to go over the $99.00 and that is what I expected to see for the bill and if it was going to be more, I need to know since I cannot afford it. Comcast business practices are deceptive and unfair. Since I live in Lyon Township, I do not have a choice of any other Cable provider and hence I am a captive audience or better word a hostage. Comcast should have sent a written notification before changing the billing from ($87.25) to $171.02 to disclose the end of promotion so that as a consumer I would have been informed and hence had a chance to Cancel the service and avoid getting billed for $171.02. Comcast customer service who was telling me to sign up for the $99.00 triple Play who made the arrangement for a Technician to show up on June 17, should have disclosed that there will be a charge for Technician. I believe that Comcast is engaging in deceptive business practices and they practice their monopoly in strong arming consumers into paying fabricated and undisclosed charges.

When he decided to leave, he stopped his van to further threaten me and my wife. I filed a criminal complaint with the Ocean City, NJ police department. The incident took place in the 4800 block of Ocean City in the evening between 6:45pm and 7:45pm. Is this the quality of service to be expected by Comcast? He was not even working on our property. His name is Joe and I provided further information to the police.

After he told me to "go home" I asked him what his name was and he told me I'd "have to guess what his name was" and then told told me to "get out of here". Verbally abusing customers is beyond appalling. If I spoke to a client like he spoke to me, I'd find myself looking for another job. Comcast actually has a written Customer Guarantee that states that Comcast employees will treat Customers with respect. The male Comcast Customer Service counter employee in Portsmouth NH doesn't believe the Customer Service Guarantee applies to him or to how he is expected to treat customers.

By the way... my Internet is still not working. I have had to use my iPhone hotspot to access the Internet. So, my question is: why would I want to keep Comcast if I am treated so badly and I have to go through such frustration? I don't. I am exploring other Internet options. Sent from my iPhone.

He introduced himself and I could barely understand him. I'm man, I thought no use! He said I would be angry too, I asked his name again and it was Burney. I asked him, "Do you spell it with a 'ie' at the end or a 'ey'?" He said, "'Ey' why you ask? "That was the name of my dad who had passed away." Immediately we hit it off. Burney is a name not used much spelled that way. So I was charged for the cable guy, I was charged for the installation, I was charged for the equipment which I never received and misc items. This man pulled out all the stops.

Got my bill down to $130.00 for April and got the May bill down to normal. Now this is the type of representative Comcast should model their people after. Come to find out he was from Spain, not overseas but right in sunny California! If you ever call Comcast again ask for Burney not Burnie, and Burney if you read this, David says hi!!!

4/24 - I took off for half a day to be home but the technician did not show up. I called customer service and was told the technician was there and took care of the problem from outside and did not have to come inside my home. I checked my internet and it was still down. I told the rep this and she tried to get technical support. We tried pinging and connecting to the modem but there was no connectivity. I was asked to make another appointment for tech to come and check it. I complained that I took half a day off and it cost me half a day's pay as I had no vacation days to take for this. The rep came back saying I will get credit for internet for the month. I thought that is pretty fair and agreed to another appointment.

4/26 Rep came home and started investigating outside first. He said there were cables outside which had signal leaks and he had to replace a few of them at the location where all the wires come in. He then also said my splitter was old and he replaced it. This was outside the house again. I had two modems which I own and he recommended I use the newer one which is Docsis 3. I said ok and he set it up and internet was back. After a few days, I received a bill with $50 for the tech visit and I called Comcast to dispute this. They said they will credit this and should show in next bill. I also asked for the internet credit which the CS said we cannot get. I told the CS I was told on the last call that there will be a credit but CS did not budge. I was furious to say the least. I said I want to cancel all my services if Comcast is not honoring their word. Didn't make a difference, CS did not even make an attempt to forward me to retention. Just took my request and asked what date I want to cancel the service. Wow! So much for being a customer for 10 years.

My billing period was 11th to 10th of the month. Two weeks before May 11th I requested cancellation of my service with Comcast. They sent me a box with prepaid UPS label for shipment. I did not request this as I was planning to go to the local office. But since I received the boxes and shipping label, I went ahead and shipped it out on May 12th and it was delivered on May 13th. I also have confirmation of delivery to the address Comcast had on the label.

Since then, I have got 3 invoices with missing equipment charges, tech visit charge, and modem charge which was ridiculous as I owned my own modem at all times. I have been called by third party companies claiming equipment recovery which I have refused and provided UPS tracking for delivery confirmation. I have wasted too much time on the phone with these uncouth business. 6/30 account is still not closed out. Comcast remains the same stubborn self not doing nothing to assist a long time customer in a positive way. Even thoughts of probably using their service sometime in the future are out of the question now.

This is where things went off the rails. At this point, it's been two days of phone calls and just over 5 hours of time. I was informed that the second room box would NOT be free and finally told it would be $9.95 per month. The Installation Date was now moved to July 21. At one point, I received another email confirming the 21st date, and that the installation fee would be $125.00. That had been corrected back to zero. And now, mysteriously, the gift card was only $200.00 despite the $400.00 amount CLEARLY stated on their own web page.

Again, after two days and just over 5 hours, the only answer I was ever able to get was "Sorry" and that this was someone else's department. I have cancelled my entire order and will be filing charges with the Better Business Bureau and the Federal Communications Commission. If anyone knows of other venues, advice would be greatly appreciated. In short, Comcast seems to be committing consumer fraud, and they could care less.

At no time did the Comcast representatives tell me I would be charged a $90 cancellation fee for canceling my 2 year contract early. This was told me when I took back the modem I was renting from Comcast after AT&T had installed my Uverse system. The employees in the Comcast store here in Petaluma, California, including the manager, told me I had signed a 2 year contract. I told him I had never signed any contract and if it was 2 years, how come the price went up after one year. I asked to see this alleged contract but he said he couldn't and it didn't matter because it was probably a verbal contract and he was going to charge me $90 for canceling the contract even though he could not show me the contract.

At first he wouldn't even take back the modem, but did eventually and gave me a receipt for it after I insisted. A few days ago I received my closing bill and sure enough, there was the $90 charge. Americans should be made aware of this company and how they will say anything to squeeze more money from you with no legal standing. They are so big that they can ruin your credit if you don't pay. I understand that and probably will have to pay them because my credit rating is very important to me, but if there is any way to get the money back, I will try my best to do so. I might add that I am a 76 year old American senior citizen living on a fixed income and would have thought some consideration might have been made by this corporate bully. I have recently read they are the most hated corporation in America, I can understand why.

In addition, to my service issues the wait time to talk to customer service has been an average of 20 min or longer. And when I go speak with someone it's someone that can't comprehend my needs because they're from a third world country with no concept of CUSTOMER SERVICE. I am fed up with paying my hard earned money for service that's worked less than 50% of the time. It took Comcast 5 months to realize they don't know how to resolve the issue so they said they would give me a refund. The supervisor that has been dealing with my issue said she would call me after she finds out my total refund amount and it has been over 3 weeks. I called customer service to find out the amount and it's not what the supervisor Trish had mentioned. I will never ever use COMCAST AGAIN.

It looks like she was taken advantage of during a recent visit by Comcast to her house. She has a caregiver who called after a storm because the cable wasn't working. The caregiver scheduled an appointment and the technician told her she needed a new box. He went on to explain that ALL boxes would have to be switched out anyway because of a "new system", but they would have to schedule another appointment. At that first appointment the tech. broke a $650.00 glass sculpture and said Comcast would contact them to figure out what to do - it has not yet happened.

The second tech came out to replace the box and left. The next thing they knew, after hours of no incoming phone calls, was that the ATT phone number she has had for over 60 years had been "stolen" by Comcast and she was given a new number without any explanation or permission!! I have been traveling so trying to stay on top of this has been difficult. While I was gone I was informed by the caregiver that her internet had also disappeared.

When I heard about this the night after her number had disappeared, I spent hours on the phone trying to get her number back, which is connected to her doctors and home security. I found an email address of someone at Comcast, so I wrote to him and continued to resend it until I heard from someone. After a few days I heard from Michael **, from Comcasts Exe. offices in Michigan (** his direct line). Basically, all that Mr. ** did was to call me everyday until the problem was resolved, which is an added issue they (Comcast) couldn't do anything to undo what they did, because ATT owned the number. But, then why could they mess with it in the first place??? After finally getting Att out to the house two different times- one for phone and one for internet - my mother-in-law has her number back.

I had to ask Mr. ** for compensation for Att's $99.00 repair charge and begrudgingly, again after I insisted, he agreed to give her a 20% discount for 6 months. All was never offered - I had to ask!!!! When all lines were back to normal, Mr. ** asked me if he could do anything else. I replied by requesting an answer to a question; How is it Comcast is not considered a monopoly. He got rather agitated and said he could not answer that question. When I pushed to be transferred to someone that could answer that question, he basically told me we were done.

**

Btw, cancelled two Doc's Appointment I had to accommodate Comcast and they were a no show 4 times. I was given an escalation number which apparently means nothing - 4 appoint in 2 days were not kept. I was lied to again for that day. They scrubbed their records, so nothing would show for the appoint I made. I then proceeded to call again, was on the phone, which the automated service told me "Oh, looks like a Tech has recently visited you, is your service working"... proof that I did schedule, proof that there is a record, and proof that records are falsified, as NO TECH was ever here.

After that I was on the phone again with numerous people until 5:30 PM with no success to troubleshoot on my own via phone. Mind you I am disabled, 67 years old, foot in a cast, and my back injured. Was asked to crawl amongst the cable behind my desk, unplug things - do this, do that and all had been troubleshot before already with numerous other folks and it did not work. Was then transferred to a number which played elevator music forever, at which at some point by 8:30PM I just hung up. I filed a complaint with the BBB and the FCC.

On 06-19-14 when I called Billing to make sure I get my credits, I was told that they/she didn't show any missed appointments. None have ever been scheduled all week with the exception of Friday 06-20 between 1-3 PM. As stated before, records are falsified and scrubbed. Received ph call from CEO for escalation. I have made it a point to read your Code of Conduct online, not one of their employees in Customer Service care about them, everywhere. Comcast employees have the worst reputations online and by word of mouth in customer service.

Never in my life - I am 67 years young, disabled, has a company frustrated me out of my mind and brought me to tears because I have been told in so many words, or it was insinuated, or implied that I am a liar in regards to all the appointments I made and my computer is working, when my internet was still not working - no connection. A disgrace, really... Well, the records are scrubbed clean on Comcast's Computers of all these incidents. I was told it shows nothing at what really took place in 2.5 days.

What a shame that employees at Comcast use this method to safe their behinds! That they did a terrible job in serving one of its customers. Seems they have so many customers, they really do not need me. I refuse to ever be subjected to this kind of behavior or treatment by persons I pay every month, on time, way in advance before due date, and opted for the service charge every month to have a tech come inside to check for problems with my service. SHAME ON YOU.

Almost 4 months later, no one has bothered to get back to us and when we call we get transferred, then disconnected!!! We finally gave in and paid the early termination fee because Comcast decided to disconnect our internet service (which we've been paying every month!!!). I hope everyone shares this post. I would really love my money back (all of it). I've emailed the media. I hope I can get somewhere!!!

After logging on, I discovered not only that the account showed my old address but that my email accounts hadn't been transferred over to the new address either! After being passed around to three different people, I was informed that they couldn't verify my identity over the phone and would have to go to a Customer Service Center in person to straighten it out.

They screwed up the account, and now I have to waste my time to straighten it out?!? The numerous ads for Movers' Edge are tantamount to false and deceptive advertising, IMHO. Their idea of "transferring" service apparently doesn't include billing functions, which is nothing less than idiocy! If I'm only "transferring" existing service, why are they (Comcast) acting as if I initiated NEW service?

We told him that this would not work, and again and again he assured us that this scenario was "unlikely." I wish I had recorded the conversation. The bottom line was that the service agreement "that we never saw" specifically states that after 12 months, the cost would go up $20 per month and even more after 24 months. After a few months of seeing increased costs, I began calling the service centers. I went round and round with one group after another only to reaffirm our suspicions -- lied to again. The salesman that sold us the package would not return my calls. DO NOT TRUST this company. They will tell you anything to get your business. Needless to say, I'm counting the days until I'm done with them for good.

Fast forward to today... I called Comcast to transfer our services because we were in fact transferred to Illinois. I was transferred several times because the service rep could not figure out how to close and open a service in two different states. Then, I received the shocking news that the town we are moving to was not serviced by Comcast and that Comcast would be holding me to a 1000.00 early termination fee. Over the next several hours I was bounced from person to person, from department to department. All gave me the same news. I was going to be charged 1000.00 for moving to an area that Comcast does not service even if the salesman used a lie to get my business.

I asked several people for his name and number or what local office he came from. NO service agent could find this information. They did not have my signed contract either. They gave me different towns that the offices may be in. Tomorrow I will set out to hunt for the name of this salesman to have him verify he told me the wrong information. I am fighting for this because of the principle. I trusted a salesman from a company I have been loyal to for almost ten years. Now Comcast has turned on me despite the fact that I have never missed a payment and have been a loyal customer. I take responsibility for not looking into the details further... however I think Comcast should take responsibility for holding customers financially hostage.

We tell them that is unacceptable and unsatisfactory and want our original date. They put a "manager" on the phone and they say there's no way that can happen. At that point the conversation is over! My brother worked for Comcast for over 8 years! Many many MANY nights he didn't get home till after 10pm because mess ups like this and having to maintain customer satisfaction! Now you say it can't happen?? Comcast is a bunch of morons! We called DirecTV, explained the situation and guess what, less than 18 hours later they came and hooked us up! Guess who just gained a customer? Not Comcast! Comcast charges you for everything, even dropping packages you don't want anymore, and then their packages are stupid how they categorize them.. pay for a whole package for ONE channel you want! Dumb! It's no wonder my brother quit after 8 years! If I had to work and deal with these morons that long I'd quit also!

For about 45 minutes, I was placed on hold repeatedly. At first, the representative informed me that there was a misplaced payment on my account, that someone with a different account had their payment placed on my account. Then, I asked for the EXACT date for the charge, the representative stated it was from 5/4-6/4/14. My brother had paid for the amount of $178 on 6/9/14 via credit card. I want Comcast to stop double-billing me for an amount that was billed AFTER I had the service disconnected.

I talked to the CS and wasted another hour on the phone. Then I got another email stating my payments would be $188, and called back to see what was going on. They went in and checked my account and said on their side they had the correct amount and would notify whoever to straighten it out. Meantime we had television that was spotty and remote, would not change channels properly. I had to elderly aunts that were having a hard time and decided to call in to see what could be done about it. When I talked to CS, they stated that we had the $144 a month program! Now I have had so many people telling me different amounts and still the service was not working correct, so told them that I was going to call them back later cause I was going to cancel their service because of the mess. I told the CS not to cancel until I called back. They terminated the service the next day!!!!!!!! I hate this company. I have a feeling they are going to bill me incorrectly as well.

We are renting this house from the previous owner who did have an account with Comcast. We were told that if we agree to get an account with you guys, Comcast can guarantee that someone will come over and take care of it. Seriously? Why would I want to have an account with you guys? This would make my third bad experience with Comcast. Why would I want to continue that? IT'S COMPLETE BULL! We have been promised countless times that someone will come take care of it and no one has ever shown up or called to schedule an appointment time.

We have come to the point to where we are going to talk to our Attorney General. Seriously.. Why does it have to come to that? I have never experienced such poor customer service in my entire life! We were told that there is nothing running through that line, then we we're told that there is. Does anyone communicate at Comcast? The wire says High Voltage so we are not going to risk touching the line. What do I have to do to get someone's attention at Comcast?

I will never have service with you guys (I have in the past) and I will NEVER recommend Comcast to anyone I know! I have friends and family canceling their service with you guys just because of this incident because they do not want to experience customer service like this. If something were to happen, they needed to get a hold of someone in Customer service. I am so disappointed!

When I ordered this BUNDLE 'deal', I DID NOT place my order with a 'gift card ctr'... I placed my order with Comcast/Xfinity!!! And I was told by Comcast/Xfinity that THEY would send my 'gift card'... (did I forget to mention I can hear very well) anyways... I have fulfilled my part of the agreement so WTF... If I don't pay my bill, they WILL turn off my service... so I personally believe that it is only fair that I send them a copy 'not the original' of their letterhead offering a $50 Visa gift card with the logo 'Xfinity' displayed on the 'dummy card' attached to their letterhead and maybe THEY can get this 'gift card ctr' to reimburse THEM for the $50 that I'm deducting from my payment! I mean surely THEY wouldn't reject their OWN gift card??? And should this card appear one day...when I'm long gone... I ask that they forward it to my daughter who ALSO is awaiting a $50 Xfinity Visa gift card... No matter what they say, "Mom does NOT always know best"... I referred my daughter to Comcast/Xfinity! Sorry Kid!

As far as I knew no one came out, I never saw a truck, no one knocked on my door or called me. When I finally had enough I called and they very nastily told me they don't do that because they don't have to. I felt I deserved a refund for all the cable tv I missed and they refused. So I called their corporate offices and they treated me just as bad if not worse. I was told I did not call Comcast enough so therefore, I did not deserve it. My Bill was different every month and was given some crazy excuse about taxes and extra charges but would not explain what they meant.

No one there has a clue what the right hand and the left hand are doing!! Now I'm stuck in an apartment complex that won't allow anyone to have anything other than Comcast which if I didn't know better I'm say my apartment complex "The village at whiskey creek" in Fort Myers, Florida 33907 is getting kickbacks for only allowing Comcast. I am now stuck with 4 and a 1/2 months on my lease and can not have anything other than antenna TV. Do we live in the United States of America or some communist Country? Can anyone tell me if this is illegal??

A few yrs ago, I discovered Comcast was charging me for 2 modems. Customer Service offered me $7 back. "Wait a minute, how many months have I been charged for two modems?" "I don't know, I can only refund 1 month." The Philippines offered $14, claiming they don't have access to more than 2 months data. A girl in the Midwest only offered $14, blaming me for not telling them earlier. This runaround went on for months. I got a run around from the mgr in Beaverton, OR (Portland suburb). I was fed up. I told her if she didn't tell me exactly the number of months I was overcharged, I was going to drag her into small claims court, and she could spend her day telling the judge why she and her company were cheating their customers.

She looked it up, and reluctantly authorized a refund of over $200 of this overcharge at $7/mo. I tried to buy my modem. Just one more total lying runaround. Now the charge is $8/mo rental ($96/yr, look at your bill). To buy one costs about $175. Try getting them to activate one you buy. There are zillions of horror stories on the internet about this subject (just Google it). The exact same modem is available on the open market, but they make up excuses not to activate it. I read a few reviews where a clever customer was able to fool them into activating a purchased one, but the hassle, and most likely inability to pull it off just doesn't seem worth it to me. It's outrageous. Comcast, in national surveys (such as Forbes) consistently ranks in the bottom 10 for customer service. They lamely respond they're trying to improve. Yeah, I really believe them.

So, just this week, we thought to give it another try. On Wednesday it was suggested to my husband by a customer service rep to visit a Comcast store/site and pick up the X1 Platform box himself. He had to visit 2 sites and was given the WRONG box which was antiquated/discontinued (discovered after he installed it). After he connected the box, our cable/internet service to the rest of the house went out. We have been without cable/internet for 3 DAYS! He has been on the phone with customer service reps and supervisors who do nothing more than place the blame on one another, make empty promises, give more measly 20 dollar credits, and flat out LIE! It will be another 2 days (Sunday - Father's Day) before another technician will pull a No Call No Show! WORST PROVIDER EVER!

This is the most ridiculous thing I've ever heard of. It's a fact that 90% of the use of extending recording is for sports in case of overtime. Approximately 0% of the entire earth's population wants to extend their sports game by 5 minutes. Next, I tried to record game 7 of the NY Rangers and Pittsburgh Penguins. It appears as "Stanley Cup Playoffs" scheduled to air 4-6:30pm. After attempting to record the game, THE TITLE CHANGES to "NHL Live" and THE TIME SLOT CHANGES from 4-4:30pm! (And there is no NHL Live show scheduled in the guide). I extend the recording by 1 1/2 hrs and then the title CHANGES BACK to "Stanley Cup Playoffs", but the TIME SLOT stays the SAME!! So now, with 1 1/2 hrs extended time... The recording is now set for 4pm-6pm! Since the game is 3 hrs long, I missed the last hour of the game. THIS IS DIRECTLY DUE TO THE X1 XFINITY DVR SYSTEM.

NOW.... I try to record Game 6 Chicago vs Minnesota listed for 6-8:30pm via the guide (this "episode" was not listed under "Stanley Cup Playoffs"). I hit record, try to add 1 1/2 hrs to the end of the game (this is the most you can add to the end of an "episode" ONLY IF YOU RECORD USING THE SEARCH FUNCTION), but the TITLE CHANGES to "Shark Tank" and DOES NOT add 1 1/2 hrs to the end of the game (end of recording remains 8:30pm). Once it hits 8:30pm, the recording stops. So I MANUALLY hit the record button in order to record the remainder of the game. The DVR DOES NOT let me record. I hit the button numerous times with no results. I tried going through the "INFO" screen to record and it finally DOES record, but by this time the GAME is on, but the guide says some other show is on and won't let me extend the recording.

First, I called the standard customer service number and explained the problems I'd been having. The first guy I reached was VERY quiet and didn't say much of anything. A couple times I thought I lost connection. My hunch was that he was new. It's important to note that during this call, I was watching my favorite team play an NHL playoff game. It's also important to note that at this point, I had ALREADY missed SEVERAL games and ends of games due to Xfinity's poor DVR performance. So after another stretch of dead silence, all of a sudden my TV screen goes black in the middle of the game! I asked him if that was him doing something to the DVR and he said yes.

That he had sent a "signal" to the box without saying a word to me about what he was going to do... Without asking if this was a good time... Without saying hardly anything at all! I just hung up the phone. Strange thing happened after that "signal" was sent... The screensaver now pops up randomly while watching live TV, while watching playbacks of recordings, while watching On Demand movies. So the "customer service" rep interrupted my hockey game to add another problem to my DVR box!

I decided to call a second time to explain the problems I've been having with the X1 system, including explaining what had happened the last time I called. THIS representative proceeded to tell me how to turn the screensaver function off. As if that was the solution to THEIR problem. It was at this point that I realized that I was getting absolutely NOWHERE with calling "customer service". I decided to take more active measures in my quest for customer satisfaction. So I started sending e-mails. First to NBCSN to explain that hockey games are 3 hours long. You would think that since they're a sports network that they WOULD KNOW HOW LONG NHL HOCKEY GAMES LAST. NOT 2 1/2 hours. Not 2 hours. 3 hours!!

Second, I began writing emails to Comcast (Xfinity...whatever it's called) to explain that the way the X1 DVR box performs seems thrown together and untested. The IDEA behind the format is a good one, but there are WAY too many "bugs" in this system to have released this garbage to the public. I sent an e-mail to Tom **. The reply I got was from someone named "Risa" in which she apologized for my difficulties and expressed a desire to help me resolve my concerns. I replied with my account number so that they could more fully research my issues.

The second email I got was from someone named "Lovasie" in which she apologized for my difficulties and expressed a desire to help me resolve my concerns. I got a 3rd email from someone named "LaQuinta" in which she apologized for my difficulties and expressed a desire to help me resolve my concerns. I got a 4th email from someone named "Betsy" in which she apologized for my difficulties and expressed a desire to help me resolve my concerns. Just when I was about to lose my mind... I get a phone call from Stephen ** who arranged to have a tech come out to my house to assess the functionality of my X1 DVR box. He said someone would be out to see me on 6/11/14 in the "early afternoon".

No one called. No one showed up. I hate Comcast. I despise Xfinity. The only thing worse than their cable is their customer service. I think I may just stop paying my bill and use the X1 box for target practice.

But Wait, my promotion was over 6 months ago so that pig didn't fly. I asked again if there was anything they could do to lower the bill. They again offered me a home phone for an additional 10 per month and access to HBO and Cinemax. Again I told them that I didn't want a home phone. I told them that I was going to drop my cable service and the rep said that I was well within my rights to do so if I wanted.

A few days later, I had DirecTV installed and I drove over to the Comcast office and returned my equipment only to be informed that my Internet Service was now going to cost me 69.00 per month plus tax because I didn't have phone service. However, if I wanted to purchase Xfinity triple play with blast Internet, I could get reinstated for 175.00 per month with access to HBO and Cinemax and Blast Internet and a home phone. Well, I'm glad I didn't do it because I DON'T WANT OR NEED A HOME PHONE which I've told them on numerous occasions and now I find out that if you have Blast Internet, they open up the WiFi router that you are paying them $8.00 per month to lease so that anyone driving by your house that has a Comcast account can log into the Internet. I just find this to be wrong.

To make matters even worse, a couple of days after I canceled my service, I got a call from Comcast customer retention offering me (again) home phone service and Xfinity blast internet with HBO and Cinemax for 175.00 per month. If there was another option for Internet service in my area, I would take it but I live in a very rural area and I'm too far for the Telco Central office to get DSL.

I asked to speak with a supervisor and was finally transferred to a man in Schaumburg, IL who told me that there was never any appt. scheduled for me and that the information I was given was "fraudulent". Needless to say I'm furious. Comcast makes millions off its customers and should be ashamed of itself for trying to cut cost and send customer service overseas. If I had another option for internet service I would change companies, but I don't have any other options where I'm located! Beware of terrible customer service and of bold face lies from this company!

When the technician arrived - he replicated and documented the data speed that I purchased was not being delivered and could not find fault with my home network. Yet two weeks later I now get the data speeds that were promised - go figure. So now I am being charged $39.95 for a truck roll that I did not want – need or ask for. I attempted to dispute the charge and was kept on hold for over 20 minutes and had to talk with three different people after navigating through automated attendant. I was spoken down to and was told if I do not pay the charge my account would be suspended. This is what I get for being a customer for 14 years and upgrading my service for faster internet.

When I called to inquire about the letters, I got a very hard to understand rep named Louis. He frustrated me so bad with his broken English and lack of comprehension, I asked for a supervisor. Monica enters the fray. While not much better, at least (as I thought) we were making progress. She offered us a package for our inconvenience $50 less than what we were paying. It was also a Triple Play instead of a Double Play. We were forced to get a phone modem but still a lower rate. No such luck. This was the first lie. Our service was downgraded to basic and we lost MANY important channels. And, Monica told us that any room DVR meant you could physically take the DVR to any room. Really?

On-line I spoke with Adrian then his supervisor Mdrizwan. He didn't comprehend the problem either. I finally terminated the online Chat. Our service remained basic and this time NO DVR. To increase frustration, during the NFL draft, we could not access because they cut the NFL channel. Our next call was to an English speaking rep by the name of Michele. She signed us up to a package for $166.94 plus tax. Sounded good, right? Wrong. No service change but we got tagged a $2.99 service change and an installation charge of $2.99. Our next call was to Karen in Michigan. Surely she could help. Well we got our service back and a bill that went from $192 to $233.

Today, 6 June 2014, we talked to Charlie, Paul and Roy, all Indian. Roy was with the retention and billing division. NO HELP! He kept trying to up our service rate to $202. While he apologized profusely, he didn't offer to return our service to the $192 rate we were now willing to go back to and call it a day. After arguing with him about what was and what wasn't the correct rate, we hung up.

Bottom line: COMCAST has lost a customer with two accounts. ATT U-verse will likely be the beneficiary of this gross incompetence and Bait and Switch tactics. I am thoroughly disgusted with COMCAST. I will go to the Internet with this story. And that is a promise! No Bait and Switch here!

Customer service was horrible. It has now been a week, and a supervisor called tonight to tell me that I should have told them of the error earlier and I was entitled to a refund for the past 60 days..$16.00, in the form of a credit only. In a perfect world I would have caught the mistake, but of course I was on auto-pay and didn't notice a slight increase in my bill (considering how inconsistent it always was).

I have been a customer for years and they were not even slightly apologetic. The supervisor actually called me to explain to me that it was my fault and therefore I wasn't entitled to a full refund. She was honestly surprised that I didn't agree with her. I have already signed up with a main competitor and can't wait to cancel this service. I will never go back to them and I will spread the word to keep a strict eye on your bill... they take NO responsibility for their errors.

I called immediately and cancelled the service. Then yesterday, the underground team came to my house and put all the wires in which was obvious because my front lawn was destroyed. I called to complain and ask why this was done, if I had already cancelled. Ashley from Comcast told me that they were going to come out anyways because our wiring was messing with another connection in the neighborhood. I then asked, well, what if a utility pipe was damaged since all the markers were removed since I had cancelled, she responded that I would have to submit a damage claim. I'm so over Comcast. I will NEVER again attempt to work with Comcast. Would rather pay Verizon the higher prices since I receive such great service. Do not be fooled by the special promotions. THEY ARE TERRIBLE.

The next bill I received was for past due charges as well, but when I called to make my payment and take up the argument again, I was told it was only $26 due. I assumed they finally resolved my account issues and I asked the Comcast representative several times if she was sure that was all I owed and if my account was fixed and I was advised that yes it was. On May 29, when I got home from work, I could not log in to Comcast online because it said my account was disconnected due to non payment. I then called Comcast and spent an hour and a half on the phone trying to resolve why my account had a zero balance due, yet they disconnected my service. No one was able to provide me with an answer, but they stated they would have it reconnected on June 2. I asked the Comcast representative several times if she was sure no one needed to be home and she stated they had to only reconnect at the pole and no house access was required.

On June 2, I received a call at my place of employment from the Comcast technician, stating he could not connect my service without gaining access to my home. On the evening of June 2, I again stayed on the phone for an hour and a half, 30 minutes of which was in attempts to speak with a supervisor whom I was never connected to. So my Internet services were disconnected for no apparent reason, I have wasted four and a half hours on my cell phone using 270 minutes of call time.

I have been with Comcast for many many years. They have pushed my bill through many levels of monetary values and have not held up to their promise to keep it consistent. Each month, my bill jumps from the low hundreds to above $300. This is not acceptable for customer service, which after a heated phone call with them, is apparent that they do not have. They have been calling my phone several times per day for the past week, without leaving messages. I finally took their call to find out that if I pay them $300 + dollars they are happy to keep me as a customer (last thing I heard from them is that the bill should be $106). This is not acceptable, this is not good business, this is not acceptable customer service.

Moving on she mentioned that the best package to bundle my services was at $99 and the "DESI 4-PACK" was another $30 and I would be billed at $131. Also there would be an extra $10 (approx) for my second TV. To my surprise today they installed my connection and the "Desi 4 Pack" was not even there in my area. AND… I am being billed for Activation/Installation and my bill online says $228.97

On calling them back a rep (Rep ID: **) kept repeating "It’s not in your package BUT you are not being charged either". Seriously?? I stay at home all day waiting for the installation. I spent 39 mins and again 27 mins yesterday to even get the info and subscribe and then call back again for 40 mins today only to find out that the service promised isn't even there in my area AND I'm being charged $280? And the equipment is all scratched up. I added an image here too.

Well, here we go, I paid the bill because I was told I will be getting my training class, start date. That was in may of 2011, still waiting on that email! Well I never got the job, but like an idiot, I set up cable and phone service for $50.00 a month, because I transfer large files for an internet radio station. First bill as promised $50.00 plus taxes and fees, total $55-57 or so, I don"t really remember the exact amount. The next month, $60.00, the next month $69.00, the next month $75.00, etc, etc, etc!!! Each month my bill went up by about $10!! Each month I had to call customer service to correct this problem, by getting a credit put on my account as opposed to just billing me the amount I agreed to when I set up service.

Needless to say, this got very old very fast! Luckily I was under no contract, but the CSR's would ask me was I ordering pay per view, ah no, I don't have cable service just phone and internet, are you calling overseas, ah no, the rep told me it was cheaper to order the bundle for $50 as oppose to just internet for $75 dollars. I had a cell phone, besides I don't know anyone overseas. I don't make outbound calls on the Comcast phone, except maybe to Pizza Hut once and a while. No keep in mind my bill was suppose to be $50 a month for as long as I had the service, (NO CONTRACT, you can cancel at anytime said the sales rep) Comcast prorate the first bill and charge you for the next month ahead of time, that's what it said on my online account!!

So I got fed up, with having to call in each month to keep from being over charged. So I got me last credit, paid my $50 bill and cancelled my service. Two weeks later I get a final bill, in the mail for $125.00 charging me for the last 1 1/2 of service that I already paid for!! Remember they charge a month ahead of time. I thought I would owe nothing on the last bill, seeing how I paid for this month, last month, but to close the account I had to pay the balance due and wait on a Comcast credit refund? Well I got it, a collection agency hounding me for this $125.00 they say I owe Comcast, when I called Comcast, waited an hour to speak to a rep, who looked at each bill, quoted me what I paid and then quoted me the final bill, saying "You owe $125.00" HOW??? I paid in advance, its right on your website!!

Let me speak to a supervisor, who did the exact same thing, did not and could not explain how they came to that total, just that the computer says I owe $125.00 for my final bill for the last 1 & 1/2 months of service, that I had payment conformations on!! Sent them a screen shot, conformation numbers. The $125.00 is still in collections! But the killer is they have called me five times to come interview with them again (well I have to be honest, Manpower, recruits for Comcast) I actually went in tow weeks ago, for the interview and yes I have passed the first step again. Scheduled to go back on the 2nd of June to do the face to face. I just called the to ** Client Services Partner, Talent Acquisition Comcast person who ran the first interview. Oh by way this position, is in the billing dept. Currently there is a 43min wait to speak to a rep, I told her , and she said, and I quote "What do you want me to do? You haven't even had your fact to face yet!" What difference does that make I asked!!

This is what I sent to her email and surprise I got no reply back! Please remove my name from contingency for employment with Comcast (but I'm sure you've already done that given the attitude you displayed on the phone). It should not matter whether or not I have had a face to face interview with your organization, whether I'm a current or former customer, you being an executive, at least that's my understanding, resolving a customers issue, should still have a level of importance, seeing how you are still an agent of the corporation. Comcast has thousands of negative reviews online. Negative reviews about the Senate Judiciary Committee hearings. Not to mention the outstanding bill I have, is due to Comcast's error.

You came across to me during the brief phone conversation, like I am a deadbeat and just did not want to pay. Well here's a news flash, I'm not paying for the same service twice. In any of my CSR's positions, that I have held for over 25 years, whether it was my dept or not, if I get the call, I will try and resolve the issue. But that's just me, I don't believe in passing the buck. But that appears to be Comcast motto and you appear to be NO DIFFERENT. I am also going to post a copy of this email and the circumstances on the web. I think people should know how Comcast recruiters feel about the customers. I would have thought you would try and set the example, of good customer service, seeing how you recruit and train customer service reps. Maybe that's why Comcast sucks so badly and is so mismanaged.

Further, even Comcast couldn't reach us to tell us a tech couldn't show up over Memorial day weekend... Why? Because our phones don't work... and they weren't smart enough to call the cell phone alternatives we have attached to our account. We will undoubtedly suffer huge financial loss while they figure out how to get their act together. We have already spent countless hours on the phone rehashing our story daily. They have not even offered reimbursement of services. This is the most ridiculous excuse for customer service. They should not be allowed to provide service to businesses.

Anyway, when service was restored, I found emails from Comcast that told me about the $30 charge for the technician visit. I was always under the impression that Comcast only charged for a tech visit if the problem turned out to that of the user - indeed, calls to tech support in years past informed me of exactly that - not if something went wrong outside. I called Comcast and they refused to get rid of it.

Even worse, Comcast sent me notices January 2013 that I had to upgrade my modem: they were jacking up the speed (which can be taken as 'we are going to jack up the price') and I needed a new modem to handle it. Okay, fine, I bought a Surfboard 6141 (Comcast approved), installed it, returned the old modem, then called Comcast to give them the new MAC address. They accepted it and activated the modem in March 2013, and it has worked 99.5% of the time since then; until 5/21 when someone cut the wires outside.

Comcast has been charging me rental fees for my own modem since March 2013, and they knew I had my own modem because I had to give them the MAC address so they could activate it. When I called about this, Comcast basically blamed me for not looking at my bill and telling them they were still charging me. Not only do I have to give them the MAC address, they can't read it remotely? But I have to inform the billing department?

Despite the hassle of no internet service, tech support, and tech visits, I really never had a problem with Comcast. Modems and wires are mechanical and can fail (or be cut), and all tech visits in recent memory (at least until the current one) got canceled because the problem was resolved remotely. But this is something else: support charges? Leasing my own modem? I told the billing person: I am angry and disappointed and what you did was not cool in any way. This morning I read Comcast is spending $40 million lobbying the FCC so they can charge even more, a fact that caused me to remove the check mark down there about an attorney: no one has enough money to deal with this. Most galling is I have to continue using Comcast for internet service, as I have no other options.

This is SO TYPICAL of the absurd, untrained customer service call centers that they utilize. My greatest hope is that everyone that has experienced the same torture (which must be anyone who has called them) would switch services and once and for all give this giant what they deserve, a nice trip to bankruptcy court. Who is running this company? Don't they have any idea that businesses are built on Customer Service? Maybe they should go to lunch with Richard Anderson from Delta Airlines so he can teach them how to treat customers and build loyalty. Comcast, you should be ashamed of yourselves!

I have had my router/modem replaced a couple times. I have to reboot my modem daily to get my internet to work. When I signed up it was for the triple play at $119.99 WITH a prepaid Visa card. Now not even 6 months later and after speaking to Corporate several times over many many issues, too many to list here AND a complaint to the Tennessee Regulatory Authority, I am now told I am not in a contract so there is no prepaid Visa rewards card on my account. I am in shock!!! First what company lures you in with a promotional package price even without a prepaid Visa card without a contract?

I was quoted a 2 year contract at $119.99 a month then after 12 months the price goes up to $139.99. I guess I am making this up in my head, at least Comcast would like people to believe. So it is a case of bait and switch. If they claim I am in no contract they can legally deny me the Visa card. There is no way to speak to anyone of actual authority at Comcast, just reps who handles escalations. Even when promised a lousy $20 credit on my account I did not get it because the note was not found. I see complaint after complaint about Comcast online especially about the Visa prepaid cards. How are they getting away with their deceitful practices?

When call Comcast to get my bill prorated for the times they were out, nothing was deducted from my bill and when I suspect a business worker may have stolen from me the cameras were still not working. Now I have a monthly bill that keeps getting higher and higher a month. I have tried to call Comcast several times to just get a cheaper rate on my bill. I am not trying to disconnect any services - I just want a cheaper rate! I am on constant hold with customer service. Then I get disconnected from the rep and they never (!) call back after having my information. I then have to call back. Then I get transferred from department to department often times than not without warning and with no assistance to resolve my issue at all.

When I finally got someone on the line, I was told that I will have to pay an $800.00 early termination fee from home security just to get a cheaper rate on my bill. Again, not trying to disconnect any services, I just want a cheaper rate on my monthly bill. Why can't I do that without being penalized for it! I don't have any premium channels and paying over $200 a month. Will someone help this very angry unsatisfied customer?

I tried dealing with them on the bill I didn't owe so contacted the Attorney General's office. I was then contacted by a lady from corporate. She said I didn't owe anything and everything was taken care of. I wanted to make sure I never had to deal with them again so I searched around my house to make sure I had returned everything since they had sent me so many different boxes I didn't need. I did find another box and returned it. They told me it was in their system as stolen (wow the lady from corporate that said all was fine was not being honest). They did take it back and gave me a receipt for it.

A few months later I got a letter from a collection agency it had my name and address but someone else's social security number on the letter. I turned it all into the Attorney General's Office and that was that. Now two years later, I got a letter from a collection agency with all my info but the same amount that was on the bogus letter with someone else's social security number, only this time it was mine. I am so sick of these people. No one can get anything straight. You get shuffled around on the phone. They say you owe nothing and will not stop trying to collect. I refuse to pay for someone else's bills. Never chose this company.

I called Comcast and explained the situation. I told them that there was a box on my account that I never had and was never billed for. They said they would look into it. About a week later, I bounced a check. The reason was that they back billed me for this non-existent box which came directly out of my bank account (something I won't do again). I called Comcast and I was told that instead of an investigation for an obvious error that they would send out a technician to inspect the house to verify that there was no extra cable box. The tech came out and verified that there was no second box.

I called Comcast and spoke to Jessika and she said that the box was removed and a credit was given. My landlord had decided to continue the cable so we went together to switch the account over to him. When I did, I was informed that the box was still listed on the account and that I will be billed for it until it is taken off. I called Comcast again and was told an investigation would have to be done and that the investigation would be completed within a week. I called Comcast again and spoke to Ron. He said the investigation said that I was still responsible for the box and until I can prove that I do not have the box, which is impossible, that I cannot get this off my account.

Ron asked me to provide as much information about the issue. I even included a letter from my landlord. Ron told me that they would open another investigation. Another week passed. I get a call from Ron saying that he is happy to tell me that after review of my case, it was decided all I had to do was turn in the cable box that doesn't exist and they will take it off my account.

I asked Ron some questions about the box. I told him that I was told it was supposed to have been installed in the lounge. If so, when was it installed? Ron said that on March 22, 2007 a technician was dispatched to install the phantom second box. I said ok, if a tech was dispatched, I want to see the paperwork. He put me on hold and after about 30 minutes he came back and said he was mistaken, it was not installed by a technician. It was a self-install and was mailed by UPS. I said, "Great, you will then have a tracking number and a signature. I want to see it." I was then put on hold again for some time, then Ron came back and said he was mistaken again, it was shipped by US postal service. I know that cable boxes are addressable. I asked him if that box had ever been activated in my area. He said there were no records of it ever been activated.

I told him, "You do not have any paperwork ever linking me to this box. It was never used at my location and I was never billed for it for several years (I started being billed after the error was found)." He said that I was correct on all accounts. I asked him, "What does all that evidence show?" He said "That I need to turn in the cable box in order to resolve the problem." I lost control and started yelling at him. I think I called him every name I could think of. Since I was at work when this call came in, everyone in the cubicle farm heard me screaming at this guy. Ron was calm throughout the call. In the end, he told me that I have used up all my reviews and that there is nothing else I can do. (Remember, I have moved out by this time. I still have to pay for cable I am not using and pay for a box I do not have). I asked if I can just buy the non-existing box. I was told no. I asked if there was any way to close my account and just be billed for the box. I was told no. I have to have pay for cable until I return the non-existent box. He said that unless I turn in the non-existent box, I will be billed until the end of time.

I ended the call unsure of what else to do. Luckily, someone that heard me screaming at the guy, came over to my cubicle. She said that her mother was a supervisor and she would see what she could do for me. The next day, I was told the box was removed from my account and that I could now close it. After all the frustration, cost and aggravation, all it took was a couple keystrokes that no one else was willing to do. Their service is usually good, but when there is a problem it seems it is always a nightmare. I also have to deal with Comcast for data services at my job. I could fill up pages of problems that take months to get resolved. The problem isn't really the service. It is the people and the policies that make it such a problem.

Going online to warn people and to post your experiences is the right thing to do! I applaud you for that but you need to take it a step further and get the people involved who can do something about Comcast. The payoff in contacting the Attorney General will be in not only finally getting a resolution from Comcast for your own problem but also in knowing that by letting your voice be heard, you had a hand in helping to permanently put a stop to their unfair practices.

Now my internet has gotten so bad that it goes down 10+ times a day, this takes the phone service out as well and usually on demand. A week ago, a tech comes out, checks all my equipment, and says the problem is outside the house and that he will report it and give it a week and if it was not fixed, call for another appt. To be fair, it did get a tiny bit better, only went down 8+ times a day. O.K., so I made another appt. for today 5/7/14 and it was for 1-3 P.M. They call me around 11:15 to see if they could come early, I told them noon would be just fine and they said they were on their way. Here is where it gets interesting, at 2:30 I get a call asking if anyone were home and that the tech had come and gone. They called again after I told them they were wrong and my wife was home. The last time they called they said nobody was home. I called home and talked to my wife who was at home with 2 dogs (about 200 pounds all told) who do not let anybody walk past the house without very loudly letting us know. On top of that, the garage and front door were both wide open as my wife was going in and out doing front yard work.

When I called to complain and tell them that the only answer was their tech was lying, she said she would note this on the account and she promises to get us a tech 1st thing in the morning and after explaining we would not be home the next day, she insisted she would get a tech there. After repeating myself several more time, I asked for a supervisor named Manda, who said only his 1st name was necessary when I asked for his whole name. He then asked me again what my original problem was and said, "Oh, we will send this to the internet/phone techs" and they would call me so I wouldn't have to wait on the line. Still waiting. When I asked for credit on my bill for missed appt., he told me I would have to call (and no doubt wait) the billing dept. I (probably stupidly) have been with Comcast for over 15 years and it seems the bigger, more advanced they get, the worse the service gets.

Strangely, however, Comcast corporate office called me urgently that afternoon and insisted that the issue would be resolved by the end of the day - of course no one called and no more attempts to make contact were made. Today, I gave up - after being charged for two months for no service and a tech visit and a useless signal booster. I will take my business elsewhere. Beware of Comcast. I have filed a complaint with the Indiana Utilities Regulatory Commission and the Better Business Bureau and have signed a petition to stop the attempted merger with Time Warner Cable.

So far, I haven't receive one penny from Comcast. I called after that and I spoke in two different occasions to two different representatives and the first told me that they think I didn't return one equipment (the router). I told her that I had the paper indicating the equipment installed in my house and the paper with the equipment returned and they match exactly; for which I got the answer from the manager I spoke to, that I will receive my checks 7 days later. Since that conversation, 9 days had passed and I'm still waiting. I called today, 04/29/14, and the representative told me I have to wait two more weeks. For that reason, I am writing this complaint. Please, if anyone from the government can help me to receive my check, please contact me. Thanks a lot.

She gave me three different excuses right off the bat. First she stated that there was a past due amount from AUGUST of 2013 that wasn't paid off (We're in April 2014). Thank God she caught her own mistake quickly. Then she went on to tell me that I was under a 6-month promotion that have expired. I told her the only promotion I was getting was for Starz and Showtime free for 3 months... and those get canceled after my promotion, I don't get charged. That's when I reminded her that my account was and is under contract until April 2015. She went on to tell me this account was never under contract. Now I refuse to believe this since I specifically remember recording my name and social and agreeing to the terms on recording.

So we start arguing and I have to say, she wasn't willing to listen. I even advised her to put me on hold and review previous notes, since I've had numerous conversations with numerous representatives as of last year and as recent as March 2014 and that all have spoken to me about the terms and length of my contract. She told me the notes mention a contract but her system doesn't. She wasn't listening to anything I had to say. She argued with me, put me on hold and argued with me some more for an hour, and in that hour, I requested a supervisor 3 times. She told me the supervisor told her what to do, so there was no need to get him. 2nd time she told me he was unavailable. Lastly I requested a contact info to the corporate office. She put me on hold and came back to tell me the supervisor had advised her to go ahead and honor the contract deal for 12 months for the same amount.

I was fine with that, then she tells me it will take effect in June. That's when I asked her, I have a May bill in my hand for well over the amount I should be paying. It should start with that. She said I had to pay the May bill fully since the account was NOT under a contract and my "promotion" had ended. I disagreed. My account was and is under contract, regardless of what miscommunication is taking place on your end. She said she won't help me with the May bill and that's all she can do. I requested a supervisor for what seemed like the 20th time. Next came an angry male voice on the phone. I took another 20 minutes explaining the whole entire problem to him all over again. He said that he doesn't see any contract on the account. I told him to pull recordings because I was recorded agreeing to the terms. He went on to tell me, if I have proof of this, I should provide it, otherwise I'm wasting all of our time.

I asked him what proof? Besides the recording I was told to leave, the account notes from all the reps I've dealt with since April of last year should be there. He said Comcast mails contract agreements. I wasn't aware of that, nor have I received anything besides a bill and perhaps promotional advertising leaflets from time to time. He was not willing to listen, nor hear me out. He seemed to be in a rush, and like he stated, I was wasting his time. He kept asking me, "Is there anything else he can do for me?" over and over again to drown my talking. I told him the 12-month deal I was just given to match my contractual agreement amount, should reflect on my May bill, and he said, "No, like you were told, that starts in June." I asked him, "Why is it not starting in May?" He started yelling and he ended up hanging the phone on me.

I am 8 months pregnant, and I had to calm myself down a great deal. I was dizzy, lightheaded and emotionally upset at the end of that 2-hour phone call that got nowhere. After 2 hours on the phone with your company, the emotional and physical turmoil I've suffered was something I didn't count on from a company of your caliber. I pay money to receive service, not torture! I have worked as a customer service, and I myself am a customer of many things. I have never experienced such lack of respect and blatant disregard for professionalism.

In the morning, I contacted corporate and complained. I was called back by a corporate thug who told me I should be happy that they've even put me back on a "promotion" as opposed to paying full amount. And that this will be my last promotion. I felt belittled, disrespected and insulted. I should be "lucky"? I don't know when and how they felt the need to announce how charitable they were being to me for the services I've been paying for over 10 years. Their customer service is a lip service because based on the amount of complaints they have from former customers, current customers and soon to be EX-customers like myself, I really don't think they have a lot of time before they go out of business.

Coming from Cox I had no choice but to switch; however I despise the dish services but I am going to call them now because this is utterly ridiculous. If Verizon had services in this area, I would have switched in the first week. I've only had this service for less than a month and already have a $600 bill and for this price it is ridiculous. None of the agents are respectful or professional. No one is willing to give you accurate information, and the price is ridiculous. I will never recommend this company to anyone. If asked NO DO NOT GET COMCAST!!!!!! Switching immediately and I don't care what the fee is. That peace of mind is worth the cost!!!!!! I had to click a star to post but if I could, you would get a -10.

A week later nothing had arrived. I called tech support again. The representative found nothing in the notes that a new box was sent out. He suggested I go to the store in person and switch boxes. I did so. There was a very long line with only two personnel (the numbers indicated that nearly one hundred people were ahead of me). I left and returned later in the day. This time 60 people were ahead of me but there were four stations so I waited. The representative provided me with a DVR which he thought should provide the Spanish CC. It did not. I called tech support again. They indicated that the issue was not the cable box but the television itself (which is doubtful, because I had the same settings with Uverse and was able to get Spanish CC through its cable box). I called the television manufacturer who referred me back to the cable company. Three calls with three different answers and no resolution to the problem.

I have given up on this issue, but encountered another technical problem. The volume control will not control the cable box volume only the television volume. One of my televisions cannot be synched with Comcast remote meaning I have to use two remotes. With Uverse at least I could control the cable box volume not a perfect solution but I could get by. Still no resolution to this problem. At this point, I decided to cancel. I had earlier found out that TMC was not subscribed, despite the original sales representation that it was. The customer solutions person convinced me to stay with Comcast through some promotional offers and subscribing me to TMC. Despite the fact that I had already made five calls to Comcast with NO issues resolved, plus two trips to the store, I stayed with Comcast. One of the promotions included an upgrade of the internet service. This required an additional phone call to reset the modem.

At this point, I had made SIX calls to Comcast (a minimum of 45 minutes with numerous transfers) and two trips to the store. Yesterday, I returned to the store to return two devices that I was no longer using and to review my bill which was higher (excluding taxes) than the sales representative had promised. Again, the numbers indicated 80 individuals ahead of me with two stations. I could not wait and returned at the end of the day. This time there were approximately fifty numbers ahead of me but I decided to wait. After an hour, I was called. The representative received the two devices but could not explain the price differential and would not do anything about it. When I returned home, I called Customers solution. The call, including transfers, lasted 70 minutes. Once again the representative convinced me to stay. She told me that she adjusted my bill, and that it would be reflected in the next billing cycle. I asked what to do with the current bill and she advised me to pay the full amount and that any overage would be reflected as a credit in the next cycle.

I was uncomfortable with this, as I think it is unfair to overpay, even with the promise of a credit. However, that same night after the call, I noticed that two devices were deactivated each a parallel to the ones I had returned earlier in the day. Apparently, the individual deactivated the wrong devices. At this point, I have made at least seven lengthy calls to Comcast, an unnecessarily complicated installation which failed to provide the equipment requested, four trips to the Comcast store, technical issues still unresolved, and an erroneous bill on my account, and two devices mistakenly deactivated. This is unacceptable.

Apparently the tech did not know how to configure a business account and left. Two hours later another tech comes and says he is one of only eleven techs that can handle business accounts. He swaps out the modem. Wait an hour, then he leaves without a full check of the system. Later that even I started get complaints that none of my customers can reach any of my servers. I check behind the firewall and everything seems fine, but on the other side of the modem for anything coming in, there is nothing happening. I have called several times and the techs all tell me the modem is fine because they are testing from the modem on into my network. I try to get them to use a browser to one of my web pages or something and they just refuse to do it.

As I bang out this complaint, I am at the Southfield Library performing some tests to my network and everything has failed. I cannot reach any of the web pages and my radio station is dead in the water as well. Now I have to wait another 48 hours for a tech to come out and look at my network. By the time he leaves I won't be able to get out on the net then. I have lost over a thousand dollars because of this. I wish I had not done this and just left everything as it was. It seems that they bring new equipment in service to make money and very few if any of their people are properly trained. The tech on the phone told me that they were still learning the new business modems.

It seems that these new modems have issues that Comcast Techs do not know about. Everything looks good on their end and that is what they stick with. But when I can get to my websites and radio station just fine on the inside of the modem, but cannot get to them from the outside of the modem and the firewalls on the servers are down, then there is clearly a problem with the modem. These servers are directly connected to the modem. No other devices are between the server and the Comcast cable modem. I have a 1 o'clock appoint with them today and I have told them that if they cannot fix this, then put me back in the state I was before this so called upgrade. I have lost serious money and time, which I wish Comcast would have the decency to pay me. I can't type anymore, my nerves are shot.

I stated again that was not what I ordered, and after going round and round with them, they told me a rep would contact me 48-72 hours. They never called so I contacted them AGAIN, and was told that I could upgrade to the Blast Plus but at $79.99 mo + 10 HD upgrade. I have already received my first bill, service hasn't been up a week yet, and they are billing me for an additional cable box that I do not have. The 4th conversation ended with being told that I would be contacted within 48-72 hours again.

I once again got fed up with the rotten service and my 12 yr old who after everyone went to sleep would stay up watching the Good Shows as the kids call them that DISNEY only plays at 2-3-4am? Not one of the 4 DVR units worked. So on March 19th I called to cancel services. Now April 15th Services still show LIVE in our acct. Still being CHARGED! SEVERAL calls to customer service one had the gall to say service was never cancelled (but yet I have 3 emails saying it was). One customer service rep gave me the 3rd degree of WHY I am cancelling service? Seriously? How does because I ** feel like it sound? Because it’s really none of your damn business. Email response 5 days ago was “We will call within 24 hours.” As of yet not 1 phone call and now got charged for a NEW months of services! So now we are on 2 months of a $200.00 each month of service no one has used.

I have been with Comcast for over 10 years and have seen my monthly bill go up and up every year without my adding a thing. When I read the complaints on Consumer Affairs and My3cents.com, I am horrified at the trickery and abuses these companies go to, to get money from their customers. People need to take action and get together and report this to the Federal Communication Commission and also get a "class action suit" against these abuses. If we don't take a stand, the abuses will continue and get worse.

So, I am being charged for a program that is not showing. I asked to speak to the manager and she put me on hold. All of a sudden, the call was dropped. I called back and added an option of a follow up call within 30 minutes. Xfinity customer service offers that option in main directory. Another representative named Joseph was more professional and handle the matter promptly. I informed him that I could not receive a refund according to the last representative and her manager. I told him that I am paying for a pay per view service and yet I can not see it. Now, I can't get a refund. He told me that he will be reimbursed for the charges. He was very surprised that the initial phone call was handled in that matter.

We ended the phone call. I awaited for the follow up phone call within 30 minutes according to their policy. No phone call was received. I am very angry because initially, customer service said that they can not give a refund for this service. I purchase a pay per view and yet, I could not see the program. Then the manager states that they can not issue a refund. It took me second phone call to finally receive the refund. Horrible customer service.

The tech came out and found no issues but discovers that I still have a filter on the pole which must be removed. The filter originally had been placed by Comcast to limit my TV channels to about 2 dozen basics. He said it was supposed to have been taken off by them in advance so that my DTAs would work. Fine - my TV reception was restored with all 3 DTA boxes..

Then I get a bill for $50 - "Failed Video Installation". I called customer service and explained that they had failed to prep their distribution plant properly for the new DTA devices and that the tech had merely completed that work. The offshore script reader said if a tech comes out, it's always $50 (at the time, now $99), period. That led to an explosive 40 minutes with the first rep and then his supervisor. The latter was poorly trained and had no real idea how the system works and clearly wasn't prepared for a knowledgeable person. This was my worst customer service experience ever. Note that Comcast is cheating the customer here since they are trying to bill for elective plant work on the far side of the customer demark for their own benefit and evidently hoping few would notice. Likely a legal issue could be made of this, even a class action lawsuit. This is dishonest, if not illegal, business.

On the same day I drove to the store, a 25-mile round trip since they closed my local one. Those folks did reverse the $50 charge, I thought this was a fluke, but a friend called and said the same thing happened to her, and she had to go to a lot of trouble to reverse the charge as I did. I wonder how many people weren't paying attention, perhaps on auto pay, and just ignored this spurious charge. It appears to be illegal, again because they're charging for their own elective plant upgrade on the far side of the customer demark.

My friend reminded me that the "free" DTA boxes weren't going to stay that way. After a period of time, they would be billed at "market rate", which then appeared to be $1.99/month. That would be $6/month on my bill. Note that the Comcast CEO, Brian Roberts (Wharton School of Business graduate), received total compensation of $29.1 million in 2012 (Philadelphia Business Journal), and we have to make sure he gets fully paid.

The DTA boxes provide very low resolution SD quality viewing, probably as a deliberate incentive to upgrade. And upgrade I did - I put a UHF antenna on the hill behind my house and now get 28 channels over the air for my 3 TVs. Not only that, many are in 1080i/720i HDTV quality. For instance, PBS KQED is perfect 1080i, not the low res blurry SD quality from the Comcast DTA. I returned all 3 DTAs to the Comcast store and got a receipt. Now I only have Comcast broadband, which works well, except that it's too costly. I own the modem - they charge $84/year to rent one.

Comcast is unfortunately a monopoly so there's no viable broadband competition. Every device that Comcast drops in your home is a miniature Trojan Horse filled with virtual elite robbers instead of armed soldiers. I shudder to consider the proposed Comcast/Time Warner merger. Comcast's only interest appears to be short run profitability, speedy growth, and shareholder value. They appear to be betting that for at least a while they can get away with having myriad disgruntled customers. I wrote my senators strongly suggesting they must "kill it before it multiplies", as they say.

I also noticed that person who set up my service drilled a hole into the side of my home and did not inform anyone that he was doing so. By all of that happening my HOA President informed me that I would be fined a fee every day until the cable was removed from the side of my home and from my neighbor's backyard. I came home yesterday (4-12-14) to notice that the cable was not any longer visible and that means someone came to my backyard and did not let me know that they were coming.

My next issue is that I called Comcast about my first issue to inform them about the cable in my yard and in my neighbor's yard and that they drilled into the side of my home without my permission and that my HOA informed me that I would be charged a fee every day until it was fixed. As I said before, I was on the phone with DirecTV and I informed her that I was trying to order service for TV and I came home to what I informed you above. When I say she, it was like the 4th caller I got transferred to about this issue. I was on the verge of already canceling my service due to no one being able to tell me anything!

She informed me that she would be able to fix my issue and that someone could most likely come out that day although no one did come out that day. They did not come out until 4-12-14. She also informed that she could offer me a great deal with them with a TV/internet double play. She told me that I would get over 80 channels along with HBO and some other movie channels along with 25 megs of internet speed all for $44.99 a month and that it would not be over $50.00 for everything on my bill. I agreed to have the TV installed since the price seemed to be a good deal. I was also informed that I would be contacted about the first issue by one of the special departments but have yet to be contacted. This is the Comcast ticket number- ** for the issues that I have informed you about from the first issue.

My third issue is that my installer came out to hook up my service and after everything was hooked up, I noticed that I did not have any of the channels that I was told I would have. So I called the Comcast support number and talked to five people before I got to someone who said they could help but all she wanted to do is upsell me since I was not given the correct service. She told me that she does not know what the person before her did but she cannot do that and that the only package she can offer is for $89.99 or $99.99.

I do not understand why one person can offer me something and it's on recording and they will not give it to me. I had my phone on speaker phone the whole time I spoke to both ladies about issue number one and issue number two so I could not be told they did not say what they said. I find that everyone needs to do their job and be honest with the customers. When I asked the last lady for the number to corporate and her name and the name of the lady I spoke to before her, she hung up on me. I find that to be crazy that I cannot even get a number from a customer service person to call and talk to the corporate office about my issue. I come to think that they may train their employees to do this so they don't have to fix issues.

I would like to have Comcast to train their customer service agents to not transfer the customers to 4, 5, 6 different agents and not get anything resolved along with not hanging up on the customer and if they want to claim that the call dropped, then call them back although I know it was them hanging up on me. I would like to have Comcast fix the price and if not better give me a better rate. Then I was quoted of $44.99 for all of my cable and internet so that it does not have a bill go over $50.00 a month. I would also like for Comcast to pay my HOA fee that I will be given due to this issue. I hope that someone with Comcast's corporate office will call me so we can talk about what can be done to fix the issues at hand.

They sent me new equipment for every tv... SO EXCITED!!! Right? WRONG!!! Received my new equipment. It didn't work. Contacted customer service. They sent me new equipment again. It didn't work. Called again and they were able to reboot it, and it worked. Get my bill. My bill was $40 higher. They charged me for their equipment not working each time and for having to send a signal to reboot it. That was called a "technology fee". There were charges for HD, DVR that they said wouldn't be charged. There was a fee for "change of service". I guess that was when I called to renegotiate my bill.

So to sum it up, the "credit" they gave me for paying too much, they just added new charges and got that credit back. The agreement originally made was that my bill was $99.99 for tv and internet. Four months later, my bill is back up to $184/month and when I call each month to discuss it, they just politely tell me that I didn't understand the arrangement. So I'm sure this will show up on my credit now. I now have DirecTV and LOVE IT!!!!!!!!

More calls to the billing department and then passed onto the Tech department. We were told that YES you did watch these movies on your second line and Comcast has the times and dates. The second line is in our guest bedroom which doubles as our home office. The television in that room is only 13 inches while the Main television in our home is in our living room and is 70 inches.

What in God's name would we watch movies in an office on a small screen when we have this large television? Did the Comcast rep have an answer? Of course not; he even suggested that someone in the house might have watched these movies without telling anyone. Since it's only my wife and myself and I have out of the country since January that would have been impossible. This rep had the nerve to say that he and his fellow techs had never heard of such a problem and that we must be lying and trying to get out of paying for the movies. That did it.

I told this clown that to accuse somebody of lying was beyond the pale and I was filing a formal complaint with the FCC. He quickly changed his tune and insisted that he was not saying we're lying, only that nobody had complained about this happening to them. I told him transfer me back to the department handling cancellations. Finally somebody there realized that I was entitled to these charges being taken off but it would need approval. With that I told her to cancel my entire Comcast service. Without a doubt, Comcast justly deserves the title of worst company in America.

We now know what kind of company Comcast is: the kind that stoop at any low level, including lies, to rob their customers systematically. Comcast also has the worst quality of staff in its customer service department. Most - if not all - "tech support" are overseas. They read off the script and promise customers all kind of stuff that never delivered. They told us a technician would be coming the next day, but no one came! And this wasted a lot of our time waiting!

They failed to cancel my service and instead sent me a series of escalating bills. I had to cancel with them a total of three times before they actually canceled me. They sent a box for me to return the equipment, which I sent back the very next day containing the equipment. They called three more times claiming that the equipment had not been returned. Every time, I gave them the UPS tracking number, date and weight of the package. Each time, I was assured that they would take the equipment charge off of my account.

Next, I received a letter from a COLLECTIONS agency for unpaid charges. Comcast claimed that I had not canceled within the thirty days. This, again, took several phone calls to resolve. I am hoping that my Comcast nightmare is over, but I have spent countless hours dealing with inept and rude 'customer service executives.' I have spoken with employees at all levels, sometimes being re-routed 4-5 times in one phone call, and several times being cut-off altogether.

I am writing to you to add my voice to the apparent throng of people who take issue with this company's practices.

It was frustrating, and I spent far too much time on this matter. I filed a complaint and I was referred to their retention agents. They wanted to keep me, but they were wasting their time. I wanted no part of Comcast. They gave me back a check for one month's worth of service. I don't understand why they kept that modem on the approved list if you couldn't use it. About 40 miles from us in another town, I found a Comcast customer using that same modem model we wanted. It was highly rated, but they would not permit me to use it. I found out about this model on a customer review at Amazon.com.

When I spoke with the various Comcast customer service personnel, I never knew who I would get, and most of the time, I was routed to different personnel around the country. Virtually, each time, I had to start from the beginning about my problems with their service. So, we transferred over to ATT U-verse. It's not perfect, but it's the only other ISP in our area. Their free Wifi equipment is okay, but somewhat weak for the whole house. So, I bought a Amped Range Extender/Repeater. This really works great. Consistent speeds, and I check the speeds almost every week to make sure we're getting the speeds under our contract. We live in a HOA, and I was one of the first to transfer over to ATT U-verse. Now, there are more users because my Wifi finder identifies ATT U-verse users. Amped includes a Wifi Analytics tool to identify all users in close proximity to my house. Comcast lost a lot of users in our community.

They get the run around, too. Still today no service. I call the customer service number and get just a fast busy. I emailed the person who sold me the service and told him we were going to cancel our contract. No response. I emailed the coordinator of phone switching. A couple of return emails yesterday. Today, no response. This is the worst service I have ever had with any company. How would you like to be the patient trying to reach us? They are now putting our patients' health in jeopardy. I wish I had gone with another company from the beginning.

Issues are that (1) Comcast screens the content of the internet and denies the access to foreign TV channels... their excuse is that I am not paying for the extra TV channels (my contract is limited to 80 channels). (2) Since the TV is bundled w/internet Comcast is able to censor what I watch. (3) Why do I have to pay for something that I don't consume? (4) Why is the broadband manipulated, denying equal service to all?

Is this legally possible? What happened to good old Adam Smith? How is that the market dictates what I buy and I am not a part of the market? Where is my rational choice?