Xfinity Cable TV Reviews

They concur this was their error and corrected by refusing to send me the money that they owe me. They called me and wanted me to change back from DirecTV to Comcast, One word is my answer, never! They are beyond incompetent. They have caused me lots of wasted time and owe me $7.26. They have sent me to a collection agency even though they verify that they owe me money and I owe them nothing.

I am a new Comcast Cable customer, and was installed on 3/10/10. Until today, I had very poor, if any reception or connection, and also my phone service, which I switched from Verizon to Comcast also was experiencing problems. One of the tech support technicians said that I may receive a free premium channels if I would ask. He also said, "Be careful not to trip again over the exposed cable line that he installed outside." Then the billing department doubled my bill. I was also told to continue paying my bill regardless, and it was doubtful I would receive any promotional free premium channels as a consolation. Thank you for your attention to this matter.

I don't know if anyone has ever used "Customer Retention", but I use it every time our contract comes up for renewal. And did you know that if you see an advertisement for something even better, call them, ask nicely, and you might just get the new "special" and even extend it for one year. We have the triple play package right now and yes, the phone service isn't as good as Verizon. The tech admitted that to me but I have to say, it's getting better and better. We still kept our Verizon cell phones as it's the best coverage in our area.

When we were having trouble installing the Apple Time Capsule (with a PC), I called the Comcast computer support number and asked if he could offer any suggestions. He went above and beyond and walked me through the whole process (even said "now you're writing all this down, right -- several times).

Yeah, we pay more than we think we should, but our only other choice in our area is Verizon Fios. In the community where we live, satellite dishes are prohibited so that's not an option. I can live with the small problems we have with the HD boxes since it usually just involves a re-set. Their new billing method is easy to read and understand. I've found that when I do have to call them, the nicer I am, the more cooperation I receive. I don't ever call any company with a complaint when I initially receive the bill.

Giving myself time to review the issue(s) and have my facts straight means they usually treat me with the respect I deserve as a consumer. If they don't, then I nicely ask if this call could be recorded starting immediately. But that's just me. To begin, the way you go about making your complaint sets the tone for the ultimate outcome. Documentation is an absolute necessity.

On March 16, I picked up the required equipment. We hooked everything up and called for activation as required. Bam...I lost all HD channels. We called Comcast and were informed that we will need to get HD boxes. The first one is $7 per month, and each additional is $13.99 per month. I pay $68.48 per month for extended Basic cable. The additional cost would bring my monthly bill up to $117.45. How is this even legal?

We were told by Comcast that we do not pay for the channels. We pay for the equipment. Really? If I don't rent their equipment, I will lose channels. Just seems like another cable ripoff to me. I buy HD TVs and cannot enjoy them, unless I pay Comcast for the privilege. What do you think, and can anything be done to stop this?

When stations first went digital, the government gave out coupons to the people who could not afford new TVs to help defray costs. Now Comcast has found a way to undermine that. I am on a disability, awaiting a lung transplant. I certainly cannot afford my cable bill to almost double, just so I can actually enjoy the HD TVs I paid for. Something has to be done to stop this.

When no one called by 03/15, I sent an email to Comcast and was told by Jason that "I understand that you would like to speak to a Customer Care Specialist via telephone; however, Online Customer Care Specialists communicate solely through electronic communications."

So I called again today 03/16 and spoke to Nicole. I was on the phone with her for over an hour, and she said the only thing she could do to make sure I was billed at the $119 rate I signed up for was to switch me to a similar promotion, but it would end in March 2011 instead of July 2011. She said they have no way of switching me back to my original plan as it is gone from their system.

No one showed up within the time allotted although, someone called when time period ended and stated that the technician was running late. Five (5) hours later, there was no tech, no call and no notification of any kind. We found out later that night that Comcast had changed the appointment to three days later. When contacted, they stated that they would were trying to find out what happened to the tech and would send one right out. Yeah right. Eleven (9) hours later, still no tech. We have experienced some of the worst service imaginable in the DC area from Comcast yet, they monopolize the region. Do not choose Comcast if you can avoid it.

For the past year, ending 2/27/10, I've been on a triple play promotion, paying $140 every month. Knowing that my next bill would jump to the full price, I called Comcast in early March to see if there were any new promotions I could get on because I had no intention of paying more than what I had been paying for the past year. After a discussion with a rep from the "Customer Retention" section, I was told that I would now be on a plan costing $122 and change plus taxes and fees, which would put my next bill at something around $130 which was fine.

Within two days of that discussion, I received a letter from Comcast (not a flyer, a letter addressed directly to me) with the header: "An exclusive thank you for being one of our most valued customers. Including a new monthly discount." The discounts described in the letter were a $10 Triple Play Rewards Credit and a $25 Valued Customer Credit, for a total monthly credit of $35 for the next 12 months as long as I maintained my current level of service. Subtracting the credits from the regular $157 price results in the same $122 that the Customer Retention rep gave me, which I had thought was a "deal" but turns out he was only giving me the same total discount that Comcast was telling me about via the letter. But no problem.

Then about 10 days ago we were having trouble with our TV service (tiling, sound drop-outs) and called for a technician to investigate. He arrived late and informed me that as a result, I would get a $20 credit on my next statement. So I expected to see a total bill of around $110, including taxes and fees, for my first off-promotion bill. I have been on auto-pay for years, and happened to check my checking account online this morning. To my shock, I saw that Comcast had taken $136.93 from my account for this month, which means that without the $20 late technician credit it would have been about $157. I immediately called and talked to "Ruth" in Customer Retention.

I told her about my discussion with another rep a few weeks ago saying that my next bill would be for $122 (excluding taxes and fees) and the letter I had gotten from Comcast giving me $35 in credits for the next year, which would also have taken the bill down to the same $122. The first two things she said after looking up my account was that (a) I had not been put on any $122 plan, and (b) (this was the real shocker!) the $35-credit letter had been sent to me in error! At that point, I lost it, telling her in no uncertain terms that Comcast was a liar and that I wanted the company to credit me the $35 I had been promised.

However, given this most recent experience, I don't believe anything a Comcast rep tells me, so I have removed auto-pay from my account settings so that I can control what I pay. Whether or not the $35 credit I was promised by the rep I talked to weeks ago and in the letter from Comcast, I will pay only the $122 plus fees and taxes. And if I don't get the credit for having overpaid for March, I will deduct that, too. If Comcast has a problem with what I pay, I'm off to Verizon! If you're thinking about getting Comcast, better think again.

Of course, I never received anything. When I called back, they admitted it was their fault and that the order did not even go out. They could not have anyone bring it to me even though there are several offices in my area. I could either wait another 2 days for delivery or I could got to them to get the equipment and install myself. Well, I personally do not think I should have to waste my time for a mistake they admitted was theirs. When I advised to cancel the order, there was no further attempt to remedy the situation. They were quite content to not have my business. I will also be canceling my cable television asap. My advice to anyone who reads this: If you have any other alternative to Comcast or Qwest in you area, go with it. Avoid these companies like the plague. They are the typical large corporations that couldn't really care less.

Just SS number so they told me that if I took in proof of where I lived and my state ID they would get it off my account. Now let me tell you this was 3 months ago and now my cable is off and I'm still being charged a monthly bill! So I called everyday and get the same answer that they will have to have someone else call me back and let me tell you I call 3 times a week and still have not heard anything! So what am I supposed to do? I have lost cable TV and still being charged for it and it's on my credit, even though I have gave them everything they asked and showed them that this account was not even in my name. How can they charge me for it?

She said she only has to show me 3 months. She was extremely stubborn and would not let me talk to a manager. When I got angry, she finally said she would have someone call me back within 4 hours. I would like to transfer to a new company but Comcast has a large fee that I would have to pay if I cancel before 2 years are up. I can't trust them at all and should not have to stay with the company or pay their fee if I cancel. I have superb credit and I should not have to put up with all of this.

When Comcast installed our cable, they drilled a hole through our new wooden floor without our permission, and then they filled it with a big ugly glob of caulking. Also, the installer broke a $200 Armini statue that cannot be replaced.

The tech said they do know about this problem and are supposed to tell us and credit our accounts for all the months of service we have not had but they are playing dumb and scheduling appointments anyway. They didn't even tell the technicians what the appointment I had scheduled was for? When the guy called me, he had to ask what the problem was and when I told him he immediately stopped me and told me that he was canceling the appointment because this problem can not be fixed. They are trying to fix it but it is a firmware & hardware issue so there is nothing they can do. Comcast needs to notify their customers and refund our money for the lack of service!

Oh, and by the way, if you had called to complain about this several times and the reps did not note your account, then say you call again and complain, they will only credit you from the day that one of the reps who actually did their job and noted the account. For instance, I called several times over the past few months and no one notated the account until I spoke to a guy on the web on March 4th. So, they are saying they will only credit from March 4th to today March 10th, even though they know it has been going on for months and they can't fix it so it's going to continue to happen! I asked for a Supervisor and still they will do nothing! Who knows how long this will continue but does that mean I have to call every single month to make the reps note and credit the account for the lack of service? I guess so if you want your bill credited!

The supervisor even admitted it.

The last time I contacted Comcast was 10/23/09 for this problem (and was told then that I cannot get a credit until the issue is resolved; I had to call back again once it was resolved to get the credit) but since I didn't call every month to tell them it still wasn't working, they will not credit me. She even told me again when she scheduled the appointment that she cannot give credit even now because the issue has not been resolved. It's the same thing I was told before, you just can't win! But she will give me a credit for the missed appointment today of $20. I pay $237 a month for service that I don't get! This makes no sense!

Comcast did not warn me of this and their webpage link reflects that they actually offer more channels for my packages than what I have actually been receiving these years. On Saturday, they were going to look into this and respond by 11AM that morning, but I never heard back. I called them again this morning and they responded by saying that if I wanted the eliminated channels, I would have to upgrade my packages. I alerted them to the advertised channel packages listed online and explained that I never got all that's on this webpage list. The operator said that the Web site is wrong and that if I want to upgrade, it would cost an additional $29.95 per month.

Does this sound like "bait and switch" or "false advertisement?" Please help me and the possible millions of others that are taken advantage of by Comcast and their policies. I wonder if they are changing their website as we speak. I printed what they say to print for the channel line-up packages.

I have done all that I can do. I have given your people at Comcast Henry's current address so that you can pursue collection of the debt that he owes you. I have even given you information that you can use to check and see for yourself that he is getting Comcast cable at his current address where only he and his wife live, so he must be getting it under another person's name illegally. Thank you very much.

On March 5, 2010 at 9:50am, I called Comcast as directed and spoke with customer service rep. Joe (no last name), who was unable to access my account from my home number or the information I received from Comcast in the mailer. Joe was very short with his answers and ready to disconnect the call before I could ask any questions about the digital device. Joe stated that I had to order the devices and schedule an install or I would only get channels 2 through 23 for $7.95.

I was totally dissatisfied with this information not to mention very rude service, so I ask Joe for his supervisor or manager and he stated that "they are busy and you will have to email, mail your complaint or hold for next available". I ask for a contact number and he said, 820445 and disconnect the call, no surprise there.

I called back and spoke with Mary, who was very informative and professional. She explained the entire enhancement offer. Now, it turns out that we do not need the digital device after all and we can keep our current service.

I've given up on the $150 gift card, just to get the billing right but that's an impossible feat. It took me four trips to the Randolph rd office because the girl they have there kept telling me I'd have to pay for them when phone CS just told me different. This also happened with my internet service through them as well. That was only three trips though. Time and time again, I asked for a manager or supervisor. They always say they're out. They charged me for a DVR $30/mo. I never had another box for $8.99/mo, phone service $30/mo for months. That's alot of money.

If I didn't have family issues with my one-year old, I'd been on top of it. It's just when the hospital bill come in, I start looking where all the money went to and why. I was able to get just some of the credit from all the overcharges. And now, I've come to the end of my one year service contract with them and I'm still fighting for some answers. I just filled a formal complaint after waiting 20 minutes on hold just to be hung up on because I couldn't produce my account number. But I could give her all the other information she wanted. I waited on hold for 35 minutes for a supervisor tonight trying to resolve this only to find out she's not a real supervisor. They are doing and charging what they want and not honoring their promotions. And when you try to find out why, they stone wall you. I have had many kind conversations with multiple CSRs but none that could aid in this struggle of lies and deceit.

To this day the internet has only worked two days and that has occurred over this past week (with the need of technicians coming out twice this week and hours on the phone with Customer Service over a four-day period). Only to find out that the original technician placed the wrong power pack on the modem, which caused the modem not to work properly and eventually the modem blew out on Sunday, February 21st, causing the telephone connected to the modem to blow its power pack out, as well as four electrical outlets, a GFCI in our kitchen area. Because the electrical is not working, the burners do not work on the stove top.

We have had no properly working service since day 2 of the installation and the tech placed the wrong power pack on the modem causing it to blow, along with our kitchen electrical--and the Billing Department has offered to eliminate only $75 from a $300 bill because Customer Service has not always notated the Comcast computer narrative when I call in. A technician was scheduled to come out on February 9, 2010 and was a complete no -how. So frustrated with the entire system and their poor customer service, I did not have time to call in again until Saturday, February 20, 2010--when I spoke to seven different reps--two that would not identify their IDs because of the ongoing complaints that I had.

One that did not identify himself to me is so ignorant that he didn't realize that he scheduled an appointment for a tech to come out on February 22nd and upon my complaint--Management can identify him. He also refused to transfer me to his Supervisor. He hung up on me. At this point, I am waiting for a Billing Supervisor to review our file in order to make the appropriate adjustments to the bill. Our goal is to have all the charges eliminated and obtain another service provider--because we continue to have problem with the service working properly.

Definitely we should not be expected to pay for installation when the tech placed the wrong power pack on the modem and is now causing us to be without usage of our stove top. I am drafting a letter to the CEO in hopes that he will eliminate this outstanding bill before a scheduled dissconnection of services. Because Comcast Staff will review the file and the reps have not continually notated the records when we call in with each issue.

After that, 1 day later, my menu screen goes out, and my phone as well! I called back to place an order for the Stars package and I told the agent on the phone my issues. She walks me through how to reset the phone line (but that did not work) then she tries to send a signal to the box (and that does not work). So she re-schedules a Technician to come out again for Friday, the 26th, from 2-5pm. After 5 pm comes and goes, on the 27th I called at 5 pm & 7pm and 2 agents told me that someone was still coming, they're just running late! (No one ever came).

I still have the installation check! I'm not happy. I have a home business, with no phone. I can't work! I also have kids that need cable in their playroom. This is insane! All I want to know is when is a technician coming to my house? (I don't want anymore subcontractors coming to my house, that can't do their job. I want a Comcast representative in a Comcast vehicle). I'm done with the ** from this company! I don't feel as though I should even have to pay a first month bill! This process has been a pain. My husband and I have been taking off work to wait for the contractors to show up (who never come on time or just don't come at all). I could have gone to work and made money or better yet called Verizon!

I called today and they told me they had no record of me calling or any arrangements that I made. They barely put in a request to cancel the service today and then, they told me that they were not allowed to pick up the equipment. I asked to speak with the supervisor of the attending operator and Catherine id#606201 was very unprofessional and unhelpful. When I asked for her supervisor, she then stated that she had no supervisor and there was no one else I could speak with besides her!

She refused to give me an address to write to or a phone number to call. She stated that I could only speak with her regarding the account and to top it all off she told me that "it sounds like a personal problem and I should speak with the people that live in the residence." Another month of charges were incurred as a result of this plus charges for the equipment.

Last week I realized that my monthly bill was increased by more than $200. I called Comcast for clarification. After a long conversation, it appears that it's because I asked to transfer my services to a new location. It was not specifically clear that services should be disconnected at the old address first. So after about 3 months (Nov 21, 2009 to date, Feb. 23), Comcast realized that they had to charge me for the services they missed to note as disconnected in my old address.

A Comcast operator asked me to remain on line and wait for her to try to fix this. It was a long wait. I told them that this was their mistake and they should fix it and let me know rather than making me wait on line. The correction did not happen. I called again a couple of times to talk to a manager but after about 45 minutes of waiting each time, no one picked up the phone and I hang up.

The issue is not still resolved. It's like being robbed $200+. I lost lots of time to call, to follow up, and ultimately to find a place to post my dissatisfaction. I am posting this for public awareness and not legal action.

This is not right, and nobody is helping me get the charge off my account. I kept being put on hold. I just want one TV working as previously set up and discussed. The people at Comcast say they can't help me and I have to pay another set-up fee. I have heard other horror stories, but I can't believe that Comcast gets away with stealing money from their customers like this.

I no longer live at the Fern Drive address. I was shot in Aug. 2009 and I am disabled. This is why I changed residence and firmly informed Comcast by phone and in person that I would no longer need service. Yet they continue to increase bill after bill. The people I live with are over 60 with numerous health conditions. They assist in the payments of my outstanding bills, and it was they who charged and paid my December bill and paid my online Comcast bills. When they saw both the $106 and the $203 bills, they nearly had a heart attack. They accused me of being wrong; that I had never stopped service or turned in Comcast equipment.

I called Comcast immediately, first speaking to Jeremy. He couldn't solve anything, merely stating the numbers on the bill. I immediately asked for a supervisor. After a total of over 30 minutes from the time I called, I was switched to a supervisor named LaVida. She was also very incompetent, insisting I didn't turn in my equipment until January 31, 2010. As I stated over and over, I was in a hospital on January 31. I was admitted on January 22, 2010 to be exact. After a length argument, she saw that the equipment was indeed turned in prior to Jan. 31. She totalled my balance to $0.

I am not satisfied at all. I do not like being called a liar. I don't like having numerous increasing bills sent out incorrectly, especially after I called in myself and I stopped in the local office in person. I also don't like that Comcast cannot or will not accept responsibility for any wrong action. This includes the incorrect billing, cable termination days, and the simplest being the drop off of Comcast equipment. Comcast incorrectly marked the drop off dates of my internet modem and my hi-def cable box.

I feel by changing the termination dates and the equipment drop off dates, Comcast is attempting a form of fraud. I also feel that by charging customers a month ahead, and not making all necessary adjustments to those months it's also fraud because of the taxes and fees being assessed to the future months. I feel that because of everything I have had to endure, to simply terminate my cable, I should receive a month's credit, or an amount equal to which Comcast attempted to defraud me.

No response. I sent another email on 1/20 detailing previous string. I expected to be credited for down service from previous period that I had paid for and expected any/all late charges, etc., to be credited. She referred a local rep "Saundra" to contact me. I advised her in writing again that I would not interact in any way outside of email so there would be no confusion. I was advised that Saundra would credit me accordingly and send a letter in confirmation. I received a letter the beginning of February that was vague and didn't make sense. There was no contact info other than a phone number. I was not communicating except in writing. I figured I would receive a bill that would break things down more clearly.

I received the bill yesterday and saw that they had continued to bill be for internet service, plus late fees, in excess of $150 for the past three periods. I immediately emailed Melissa *** yet again detailing things and including the string showing I had clearly requested internet service be canceled and credited retroactively. I received no response. This afternoon, I was entertaining a lunch with my boyfriend, my mother, and his parents. This was the first time they were meeting and a Comcast rep comes to the door to collect $150 for late fees or he's disconnecting it immediately. Of course, everyone heard this. I told him I could show him emails detailing ongoing issues. He said no money, he was disconnecting, that there would be late fees, penalties, and reconnect fees. I will be pulling my credit reports Monday as I am sure they have also impacted my credit with these ongoing issues. (I am happy to forward the email strings documenting all of this).

Holly indicated that this could be done at the additional monthly fee of $25.00; $20.00 for the additional line and $5.00 for a modem rental. This would also include an upgrade to the Economy T.V. package. On January 20th a technician came out to the house and told Jim, my husband, that our request could not be done. I contacted Holly who then contacted her supervisor. Between the two of them, they determined that our request was reasonable and doable. Holly had to replace the order.

On February 2 another technician came out. He arrived exactly at 4:00 and said that our request could not be done. I immediately called Holly who then placed a call to her supervisor. The technician gave Holly his direct line and while it was waiting to hear he left for another call and we never heard from him again. I placed another call to Holly at 6:12 p.m. on February 2, asking for an update and she had none. I called Holly on February 3 at 10:07 a.m. asking for an update. She had none. She said she would call me by the end of the day. I did not hear from her. I called again on February 4 at 1: 24 p.m. and since I had still not heard from her I cancelled the order.

During Holly's initial visit she explained that we will need a digital box to continue getting our current channels after Comcast goes digital and that two would be given free during the installation of our order. Since the order was never completed we did not receive the digital converter box. When I originally had the internet and digital voice installed in the back office we had Limited Basic TV service. The technician who installed these services told us that they would not work with Limited Basic TV service so he did whatever he needed to do which also resulted in us receiving additional channels without our payment changing.

Since the new order was not completed and I did not want to lose the additional channels, I called Comcast on 2/16/2009 requiring about the digital converter box. Since our records showed that we only had Limited Basic service, the digital converter box was not necessary. I immediately talked to sales and told them the story about the original install of the internet and made arrangements to upgrade to the Economy Package. I spoke with Tiffany. She was going to mail the converter box and the Economy Package would be become effective until I had received the box. It would be coming by UPS and we'd have to sign for it. She said nothing about our existing service changing.

I also shared with her our earlier problem. I told her that we were confused about who we could trust. She said we could trust the sales department. She also offered to talk to a colleague who had a connection with dispatch and she'd get back with me the evening of 2/16 to let me know the results. Was it really possible to have a 2nd modem and another computer hardwired for the internet? She never called me back. On 2/18/10 our channels have been reduced to the Limited Basic Service. I called sales and was told that because our account was coded for this level of service and that they were correcting a problem where homes in our area were getting channels, they were not paying for as a result of installing the digital hardware we were included in that corrective action. I was also told at this time that the converter box will take 3-7 business days to receive.

As you can see our experience with the sales versus technician staff at Comcast has been a problem ever since we requested installation of internet and digital voice services. Sales says one thing, the technician another, Sales does not return phone calls; technicians leave a job yet because they were here before 4:00 p.m. The customer doesn't get the $100 for late shows, yet nothing is accomplished. Yet Comcast wants to be the preferred provider of cable, digital voice and internet services.

After having cancellations and rescheduling a number of times, I agreed to take a half day vacation to wait at home for the service man. The service man was to be there between 2:00 and 5:00 on 2/23/10. These are the sequence of events while waiting for my 2:00-5:00PM service call at 2:00 PM. To make sure that I did not miss the service man, I sat in the room near the front door doing work so that I could watch the drive way and street for the service man. Throughout the afternoon, I watched out the window as my neighbors drove by, but no Comcast trucks ever passed. I could hear any car coming down the street so I missed nothing.

At 4:25 PM: I called Comcast service and spoke to a gentleman that stated that the service man came by at 3:30 and no one was home and that they left a note on the door. I explained that this was impossible as I was at the front window all afternoon and no one came to the door. I walked out to check the door and there was no note. I explained that I was told that I would receive a call 30 minutes prior to the visit and it was nearing the 30 minutes before the end of the 2:00-5:00 service window and that I absolutely wanted someone to come today since I took a whole afternoon of vacation to wait for the service man. The gentleman said he would contact the dispatcher and they would contact me within 15 minutes.At 5:00 PM: Still no call back.

So I called again. This time I spoke with "Ivan". I explained all of the above. He said he was sorry but there was no "ticket number in the system". I explained yet again that I wanted someone to come tonight, further explaining that if I took all afternoon as vacation I expected they could pay a service man a little over time to correct the situation. Ivan provided me a service ticket #190818 and said someone would call me within 5-10 minutes. I asked for his phone number to call him back as I explained this is what I was told last time and no one called me back or even recorded the problem at all. He said he did not have a direct number to provide me and that if I did not receive a call back by 5:30 to definitely call back and that the service request is still open and had not been closed so they could still get handled my call.

I explained at this point that I if they cancelled my service call for today then I would have to cancel my service with Comcast as for the very poor cable service and much more so -- the repair service. I also explained that I had recorded carefully all of the events and I felt I should make this sequence of events well known if I did not get better service. I asked if she wanted to reconsider.

She responded by saying she would send me over to a special department that will handle my problem and provide me with a discount for my hardships. She then transferred me to a recorded messaging system that asked for my phone number for security reasons. I punched in my number and at that point was then disconnected. Why would anyone stay with Comcast after going through this?

Sample this: I have been put in four different packages upon recommendation of your customer service reps, each time I have not been told about terms of the contract or package exclusions. I was even awarded a $50 credit for miscommunication by one of your reps, which never showed up, and I find out it did not because I was not entitled to it.

Is this how you treat your valuable customers? Five years and I am not counting anymore. I am switching out of a majority of your services because I have tried in good faith for the past six months to be a loyal customer. It doesn't work like that with Comcast. So here I am, I complain for one last time. I expect no response, but I do hope you fix the number of bundles and conditions you place on customers with unclear transition points between each and varying contractual obligations. It is a maze that nobody can possibly solve.

Some of your reps are polite, but the last one I spoke to was rude, cocky and even careless about my account history. Adieu Comcast, mostly, because you still have a monopoly on TV in my area.

The very next Friday, February 5, $51.37 was drawn out of my account, which put my account in the negative. As I said before, I am unemployed and did not have this balance. I didn't see this until Saturday February 6th, I called immediately to have them give me my money back. The 1st lady I spoke with was very rude and unhelpful, I continued until I finally got a supervisor, which until this call I was never able to do.

After talking with and arguing that Comcast made the mistake and owed me the money back she said it would normally take 4-6 weeks and that I needed to see if my bank would make some exceptions when I got some fees for bounced checks from that weekend. I called my bank and they said they would try to work with me as best of possible, however I didn't want my account to be negative, so I borrowed some money to deposit in my account. The Comcast Supervisor, Salima said she would try to get the refund expedited on Monday and would call me back on Tuesday.

I called on Tuesday and she was not in the office so I left her message. I called again on Wednesday, February 10 and still only got a voice mail. I finally received a call from her and she told me that they couldn't refund my money and I had to go through my bank to get the money back. It had something to do with EFT and ACH or some financing terms. I called my bank again and spoke with the branch manager and he said that since it came right from my checking account, the bank couldn't get the money back from Comcast. Around and around it goes, I called the Comcast Supervisor back and again got voice mail, left a message and told her what my bank said and said that she needed to get my money back.

I called in and was told that a "Billing Specialist" had reviewed my order and found that there was no code that allowed me a $33 special. So, without contacting me, the "billing specialist" had changed my bill to $59.95 a month. I wasn't allowed to talk to the "billing specialist. " I was only allowed to talk to the customer care rep, or could talk to a supervisor who couldn't do anything. I was told I had to request an "audit" of my account. Of course, the customer care rep had no copy of my original install receipt, and couldn't obtain one. I was told that I would get no call from a billing specialist, and to call back in a week to see if there had been any change to my account.

A little over a week later, my internet service was shut off. I had to waste over an hour driving to a Comcast office with my paperwork. I showed the Comcast rep my install receipt and she agreed that it said I should be paying only $33 a month for 12 months, but couldn't find the "code" to allow me to do this. I had to wait while she called the sales rep. After she was done, she told me the sales rep would call me to straighten things out. She made a photocopy of my install paperwork and requested a second audit. The Comcast rep admitted to me that this happens all the time. Sales reps quote an introductory price, and then change the up the price without notifying the customer and make it almost impossible to get your introductory offer honored. If I couldn't find my installation pink slip, I wouldn't even have any proof of the introductory offer. I call this a scsm!

We were told it would be taken care of and they apologized to us. Now they are saying they have no record and are demanding payment. We have proof that the tech signed when he took the box from the old address and have provided them with a copy at the office. I don't know what else to do except get an attorney. They are billing us for three months we did not live there, despite the fact that we showed a copy of Comcast paperwork stating it was disconnected in October.

Mr. G told them that there is no charge for the box, which turned out to be true, however, when my father asked about the monthly charges, Mr. G told him that there would not be an increase to that either, (this turned out to be a lie), so he signed them up to receive the box. On Saturday, January 16th, I called in and got a female who stated her name was Brenda (I think, can't really remember for sure). I explained the situation to her and she told me there would be no increase on the monthly charge, and they did indeed need to have a box in order to get back the cable service. I somehow did not believe they needed to have a box to have basic cable service and I have never heard of charges not being increased on upgrades. They did not state that it would be an upgrade, but I felt that's what was happening.

On Sunday, January 17th approx. 3:30 pm the cable van was there and the cable service was restored, I felt something was fishy about the entire scenario, so on Monday, January 19th I got my father to my computer and we did a "live chat" with Comcast. The "Service Analyst" (as he stated) who handled us on the live chat listed his name as Jason. I have the printout of the conversation between Jason and my father and in that print out (yes, I have it in black and white) Jason also reassured my father that there would be no increase monthly charge. Well guess what, Jason also lied. The new statement arrived and the monthly charge has increased.

So, I called in today (Feb 8th approx 2:34 pm) and spoke with a rep who identified himself as Marvin. Marvin stated that the account was upgraded and the increased charges are for the upgrade. He said, he could not explain why we were told what we were told by others, but he would send out a technician to retrieve the box tomorrow as we do not need a box in order to have basic cable. That is fine with us, however, we do not appreciate being lied to by so many representatives of Comcast. It is absolutely ridiculous. I will tell every person I know that if they have a choice for cable or any service offered by Comcast, they must not choose Comcast. I will discontinue my own personal service and will be moving to DiecTV. I now view Comcast Representatives as liars and therefore will no longer do any business with that company.

Now, here we are, one month later, and my bill is way higher than it is supposed to be, with cable being billed at $74.90. Their reasoning for this is that "you failed to sign and submit the contract". Sorry, but I feel like they are attempting to scam funds out of me every which way possible. They are dishonest in honoring their service obligations. The contract only seems to be in existence when it is to their benefit. I can barely pay these bills coming in at such a high rate. My husband is unemployed, and I go to school full-time. Internet is crucial for my success in school, therefore, I must pay my Comcast bill every month. However, I need to spend hours upon hours every month, arguing with these people who call me a liar.

The representative confirms that they can see in their system that I canceled my service in September, but that someone needed to physically disconnect service. I'm told that a technician is scheduled to visit during the week after I make my call. Then I receive another bill from them. My total bill is nearly $600.00 and the bill states that my account is severely past due and that a collections agency will be getting involved!

I am so disgusted with this company that I can feel my heart race. I feel helpless as I do not know what other route to take other than continue to contact them and explain the situation to another inept customer representative who continue to make the same empty claims while my credit is on the line. At this point my bill from them continues to rise and they are threatening the involvement of a collections agency that will affect my credit score.

The store to return equipment is not conveniently located, and the wait is 45 minutes or more. Also, they owe me money and claim it is going to take 8 to 12 weeks. When I asked why so long, I got a ** and bull story about how the program is out of the area; it is only run once or twice a month, then has to be put into an envelope and mailed. Please, do they think we are stupid? Yes they do. With a bill of $170 a month, I got rid of Comcast, but feel their business practices are illegal. I spent a lot of time trying to reach them on the phone, and had to deal with rude people.

PS: It is now 7:19 on Wednesday, 1/27/10. We have been very patient but I think this has been overlooked. Please restore our Comcast cable antenna. Who or what is the perpetrator? Why doesn't this work either? I have made several attempts to send the email and it keeps asking for the perpetrator? Is that some kind of joke? Thank you so much (will we be billed for the 3 days we haven't had any service at all?).

I called them and said I was discontinuing service as I could not afford it. The agent offered to put me on a program that would reduce my monthly cost to a little over $30 a month. I agreed. I asked the agent if the present bill of $66.80 would be deducted from my checking account. He assured me that it would not, that he already put in the change and the lower figure of $30 would be the December deduction. To my surprise and horror, Comcast deducted $66.80 from my account on Dec10th.

I called to see how this could happen and I was told that the $30 amount quoted to me was an "error" that was found during an "audit". I asked why I was not informed of this and he really did not have any answer , only saying that I should have been told .That were 3 matters of deceit that they told me, one, that my monthly charge would be $30, two, that the $66.80 would not be deducted from my checking account and thirdly, failing to inform me of the so called "audit" which changed my billing charge.

I returned the cable internet unit to Comcast the next day, December 22. I asked when I would get my refund and was told 6 to 8 weeks! I called again the second week in January and was again told 6 to 8 weeks. Comcast claims I have a refund due of $41.20 but I am up to their mercy on this as I cannot decipher the jargon they use on their statement. When I asked the local office agent to explain it to me, she acted annoyed and just repeated what it said on the bill. That was very rude.

Everyone knows that Comcast charges you before the services are received. They should return to me the entire $66.80 that they defrauded me as I objected to that charge prior to the billing period. They told me that they would not charge me that amount and then took it out of my account anyway. And I don't want to wait 6 to 8 weeks for my refund. What company waits 6 to 8 weeks before issuing a refund? No one but Comcast.

The difference between $30 and $66.80 may not seem significant to Comcast, but it is disastrous to me, a 75 year old woman on social security and a small pension, as I struggle to get by and provide for Christmas presents for my grandchildren. I explained this to the agent but she said there wasn't anything she could do. I would have to wait 6 to 8 weeks for Comcast to send me a check.

In order to give presents to my grandchildren, I was a little short on my home taxes and as I wait to receive my refund check from Comcast, my taxes incur a small penalty. I can only think of Comcast as a thieving, unfeeling company that gets every cent they can through deceit They can keep an elderly senior citizen's money a ridiculous amount of time without conscience. Please help me. What can I do?

I would like to know if that is possible because the answer I got from Comcast was that it's not their problem we were involved in a fire (we lost everything) and we are still required to pay the amount they stipulated for the equipment. I then told them I would mail them a copy of the fire report and they told me that it wouldn't change anything. Can you please help me? Thank You.

Comcast also set up an online account for me, without telling me. This made me unable to log on to pay my bill. After 1 1/2 hours on the phone with customer service, we discovered that aside from creating an account I could not access, they had misspelled my name, and all accounts they had set up for me were thus, inaccessible. Aside from waiving an $11 installation fee, Comcast refuses to compensate me in any way for their repeated and continued customer service, including any upgraded service, which would obviously be of no cost to them. Comcast does not care at all about their customers. I want to reach out to everyone I can, to caution them away from doing business with Comcast.

I talked to supervisors, managers, and customer support. No one could tell me what it was or would take it off my bill. I know it was for the other apartments' bills. But no one would help me. I tried to explain the set up of the house.

When someone would move out, they would disconnect mine. They did not know what they were doing and who they were connecting. This is really unfair that I get stuck with an over $500.00 bill; I refuse to pay it. No one will call me back or even care to tell me what the miscellaneous charges which I know are for the other apartments.

Someone please help. This is constantly ripping people off their needs. They need to be stopped doing this to people. It ruins our credit when it's their mistakes.

My mother had problems too. She didn't even have cable or cable box, just internet service. And they were charging her bill pay-per-view movies every month. And living in FL, there's a lot of houses that have 1 house with separate apartments and same address. They need to figure this out or charge for 1 line per house. They also charged her disconnect and reconnect fees for the other apartments.

Luckily, I caught it only after 4 months or she would have kept paying for it. 2 family members, 2 problems with Comcast. Come on. Please someone contact me about this. I will not stop till it's resolved.

Another thing that has happened is that when I call Ecuador, the call often doesn't go through. This happens all the time. I'll get strange ring tones or no ring tones, etc. and when that happens, I know the call isn't actually getting through. I've recently looked at a detailed description of the calls I've made to Ecuador and found out that each time I simply dial the number and the call doesn't go through, I am still charged for this.

I paid $14.95 a month for an international plan which did me no good as well as incurred $99 of international calls for the month of November since that plan didn't actually cover me and I thought it did. I didn't get the bill for November until mid to late December and so was continuing to make a large number of calls to Ecuador during that time. So when I get my December bill, it will be even higher for international calls. The number of minutes I am being charged for Ecuador is also way too high considering that so many of the minutes were actually me simply trying to get through and not getting through (to no answering machine or anything, simply a bad, ineffective ring).

I reported this to the call center and the following day, on the 27th, a new technician also came out and who also advised me that he only corrects problems and I should again contact the call center. I again called the call center and stressed that I needed a new installation, and, finally, a technician came out on the 31st of December, 2009 and laid a new cable from my house to the pole outside. He told me someone would come around to complete the installation.

After calling the call center number everyday thereafter, they assured me that a technician would be out to complete the task the following day. It is now the 05th of January, 2010 and I am still waiting. I called the call center to cancel the service and refund the funds I paid for when I initially took the equipment from the Marietta office. I am not sure if this is an isolated case, but Comcast service is unsatisfactory and plainly non-existent. I will seek alternate services for my house in Marietta.

Now, we have been trying to get this resolved and by my calculations, they owe me almost $10,000. They are refusing to help me and I have since gotten a hold of the DPUC and found that they do not regulate them but they tried to help. Comcast continues to say that they are investigating, but in the meantime, they have sent my bill to collections while they are investigating and will not return any of our calls.

We have asked the boxes to be turned on again but they will not turn them on and they won't give us a reason. I am stumped as to what to do. They did send out 2 men on 12/22/09 to see that there is only one set of lines coming into the house and we were also told by several Comcast customer service people that it is against the law to double bill a customer, but we were unaware of this at the time.

Consequently, after numerous calls to your customer care service representatives and one visit to the equipment return center in Denver, Colorado with my lease, I was told that I would be forced to pay the bill even though I was not using your company's service for those four months while I was not at that address. I moved out of the apartment on September 1, 2009 and did not use your company's services after that. The new residence I moved into on September 1, 2009 already had Comcast service when I moved in (under another customer's name) and therefore, I did not transfer service to my new address. I was told by Comcast customer service that you could not have two active accounts at the same address.

My brother, Ryan **, moved into the apartment and set up a new and separate account at the old address. Your customer service representative acknowledged that there was a new account at the address and that my account was not being used but she would not terminate my bill and the amount owed, even though I have not had Comcast services at my old address or my new address for the last four months. Essentially, I am being charged for services that Comcast has not provided and this makes no sense to me. No one at customer service has tried to explain why Comcast is allowed to continue billing someone when Comcast is not providing services. I found that the way this situation was handled went against Comcast's customer service mission statement listed on your company's website.

I would like to have the amount owed to your company on my account terminated because of this. The representatives I spoke with acknowledged that I was not in the apartment and was not using the services but said there was nothing they could do. This shocked me being in the customer service industry myself. Additionally, the customer service representative that I dropped off my equipment with refused to look at my lease or look to see that my brother had a new account at my previous address and simply stated there was nothing they could do. Your company's inability to work or resolve the issue disturbed me to the point of extreme frustration. I have never worked with a company that has not been willing to come to a solution that both sides find fair. This will be a determining factor in my decision to use your services again if my account is not cleared. Could you please reevaluate the circumstances I am under and clear the balance from my account? There is overwhelming proof that I was not at the address or receiving Comcast services for the four months I was billed. I have a new lease I signed and there was a new account established by another customer shortly after I moved out of the residence.

I have been a loyal Comcast customer for seven years and was appalled by the manner in which no one would help me or work with me. If this issue is not resolved in a timely manner, I am unlikely to use your products or services again. Also, I will not pay the amount owed until this is settled in a fair and honest manner. In addition to this, I respect that my account will not be sent to collections and not incur any additional interest penalties or late fees. I appreciate your time and consideration. I realize that you are a busy person being a senior vice president of a large company but I would appreciate a timely response. Thank you for your time.

Customer service rep tried to assist my wife with no avail and stated that he would work on this issue by trying to get a technician to come earlier than the last day of the year. When I got home at 9 pm and service was still not on, I called Comcast and advised the customer rep that this was not acceptable. I need some someone here asap. To add insult to injury, the customer service rep advised me that the earliest that someone could see me was not 12/31/09 but 1/1/10. If there was any way possible to get rid of Comcast as my cable service, I would have done it yesterday. Comcast service sucks. I am very angry that I am missing my football. This is the only reason I got cable - to watch the various football games only available on cable!

They ship out up to two of the boxes free and the customer installs it. Very simple - two wires and a power cord. When you call for a signal, the box won't activate. Comcast sends a tech out, who merely makes a phone call back to Comcast, and it's up and running. Then the customer gets billed $50 to $70 for what they call a failed customer install! In my case, I had other service issues not related to this. I hadn't even installed my boxes at this time and they still billed me for this failed customer install.

Comcast is clearly defrauding customers with this latest effort to recoup money for hardware we never should have needed in the first place. Now they want the customer to pay for the fix.

I have been trying for weeks now to have Windows Media Center people walk me through a way to upgrade this problem. They are telling me that I need an IR blaster cable, which does not have a place to be inserted into the remote that has been given to me by Comcast. So I talked Comcast to ask them to have a service person come out to the home to fix this problem. I waited, until the given day, and then finally someone came out, only to tell me that there was nothing that they could do, that this was a new problem, and no action was trained on this matter. Problem is I can't find anyone willing to fix this problem. The box created the problem and the program says at the end of programming that it cannot find the IR cable. Now, I am paying for service that I no longer receive.

A representative came out on 29th September to try and fix the problem but to no avail. Soon after, I was contacted by a person named Linda at ** and we arranged for someone to come on 13th October, 2009 between the hours of 2 and 5 pm to pick up the television. When they determined the problem, (blown circuit board), Linda called me back and asked whether I wanted to have the television repaired or would I rather receive a check for it. Since they could not guarantee that we would not have any more problems with it after it was fixed, my husband and I decided to just take the check for the cost of the television after its depreciated cost and purchase another one. She informed us that we could not receive that (even though we should have been entitled to that amount) but would rather only be given the cost of repairing the TV.

She said that she would submit the paperwork and, within six weeks, we would receive a check from Comcast. After the stipulated time had come and gone, I proceeded to call her repeatedly, to find out what had happened to my check. After several irate messages, I finally got in contact with her and she said that she no longer had my television and was not in charge of sending out the check. She gave me the name of the person in charge of sending out my check. This was a Ms. Sharon 88 of Connex at **. When I first contacted her, she was very insistent that she had already mailed out my check; however, when she checked, she realized that that was not so. She said that she had to submit more paperwork and that someone would contact me within a day or two to confirm some information before they sent out my check.

After several days of not being contacted, I called her back and left her a message to call me. She never returned my call. Instead, I called back and when she heard my voice, she pretended like we had a bad phone connection and hung up on me. I made three calls back during which she picked up the phone and hung up each time. On the fourth call, she allowed it to go to voice mail and I left a message asking her to just return my television because I would be seeking legal advice concerning the matter. I have still not been contacted by anyone.

I fail to see why a simple request to pass on to service personnel that there is a difficulty at a specific address or area is a security risk either for the company or the person calling in. I realize people have procedures, but they also need to use some common sense. In addition, a request to speak to the supervisor who might have authority to intercede with simple requests is the norm. At best, the quality of the Comcast transmission is spotty but the service dept seems to be even worse.

Yes, I know I could have gone somewhere to access public Wi-Fi, but that wasn't the point. Now that I have received my first bill, I am stunned to see that not only am I paying $40 more a month but I was nickel-and-dimed on everything. I signed up for a bundle service and it’s more? Upon calling, the representative was rude and could not help me even though they have a 30-day money back guarantee. I explained that I didn't feel that I was getting my money's worth and the guy had the audacity to tell me I was definitely getting my money's worth as if he has insight to my life and my financial situation. They have to be the worst company when it comes to value and customer service.

I called and the best that Comcast could do was reschedule or email the tech. They did not know when the tech supervisor would reply or when they would come out. I scheduled the appointment two weeks out due to my busy work schedule. The drive to work takes 45 minutes. I drove home and waited four hours for service. I had to return to work another 45 minutes and now it will take me almost two months to have free time from work in order to get any type of service. The point of the service was for family to watch TV for the holidays when visiting.

I'm more than a little miffed that the digital tuner I bought last year is now worthless scrap. For that matter, what the heck is wrong with the digital tuner that came with the television I bought last year? Why do any televisions in the northwest need tuners at all if there is basically no service provider sending a signal that is compliant with a standard or HD television signal?

At one time, there were standards. Standards that meant you could plug something into something else and you knew it would work because it was built to a standard. Standards were meant to protect the industry, the consumer, and in a small way, the government that embraced that standard and endorsed it. The 110 volt wall outlet is a beautiful example. I can pretty much be guaranteed that if I plug a three prong electrical cord into it, I'm going to be able to power a 110 volt device. Today though, even if I've got what looks like a cable for TV, I can no longer be guaranteed that what's there is going to be interpreted as a standard signal my television can consume.

I'm very disappointed with the mishmash of products that were allowed to be sold in the US if they were going to become scrap within a year or two. Someone should have indicated the digital tuner program we were saddled with was a pure bunch of bunk. The only thing I can see is that it took the cover off the top of Pandora's box and now all television service providers can do anything they want.

So I was scheduled for Saturday, Nov. 28th. Well the tech that came out said he could not run the line in our underground pipe to the house, but would call for there contractors to get a line through it. I was also told my number was not ported, so I would have been given different phone numbers. I told them in the beginning that I needed our phone numbers (my husband has his own business). So that was a problem. Plus they didn't even think I would get service because the cable box on the telephone pole was too far away. Anyway the contractors came out the same day and for two hours my husband tried to help them, but the contractors jammed a piece of foam down in the pipe so they could not get a line through. So with no luck, they gave up for the night.

On that Sunday, my husband went and got his compressor. He was able to blow the line out for them and we snaked a line through to make it easier for Comcast to get the job done. Okay, so now to the final Saturday wasted on Comcast was on December 12, 2009. I was given a time of 11-1:00PM and was told my phone numbers would be ready for install. Well 1:30 went by and my kids and I saw a Comcast truck go by, but never came in the driveway. I called at 2:00 and explained to them the tech was not here yet. She said it shows them arriving at my house at 1:30. Not! They went by at 1:30! They sent someone else out here, who arrived at 2:30. I asked him how long it would take because I had plans in the early evening. I also told him to make sure they had my phone numbers ported and he told me to hold on and he would call and check.

He was on the phone for awhile, so I called Comcast directly and talked to a nice tech named Bob. He said he would call back and let me know if my numbers were ported. Meanwhile the install guy got off the phone and said, "No, your numbers are not going to be ported and ready till Dec.14th." I said what! This was supposed to be done, ready to go. I said, "Forget it. I'm done with Comcast." I don't want to deal with them anymore. So the tech called Comcast and canceled. So now the tech from Comcast called me back and he said my numbers were ready to go. I said, "What! Your install tech told me they were not ready." Anyway, this was my nightmare experience. They offered me when I installed a gift card of $75 to Walmart and I emailed my sales rep and told him I still want my gift card for all the time and aggravation I had to put up with. I'm sure they won't, but I deserve at least that. Thank you.

When I called the number again, they said a technician would be out between then and 8 pm and was a must do. When I called back at 7:45 pm, they said the technician called and had no answer which is bull because it's my cell and I had on me for one reason - to answer Comcast's call and there is no number listed and I know they didn't call or it would be listed on my cell.

I tried to get the phone equipment charge and non-published number charge but they refused to do so. If their service doesn't work without a box, like other services did, then they shouldn't be allowed to charge for this. They also would not tell how much the box really costs, and don't have an option to buy one instead of paying a monthly charge for it for Infinity. Also, it doesn't cost any money to not publish a phone number, so charging a consumer for not publishing a phone number is outright highway robbery. I am looking for an attorney to sue this company, but heard that people aren't allowed to sue Comcast anymore.

The charges on Sunday, 9/27 had to have been done in my presence and they were not. I watched football all day on Sundays and my son was not at home that day. He was at a friend's home. I told them this and that nobody was at home during the daytime hours that week and they insisted again that it came from my home. Of course, images of some pervert breaking into my home and ordering ** while we were gone came to mind. They stated again there was no other way any breach on their end happened. I have found information that there are illegal black boxes that are sold and all the criminals need to do is look up codes on a website and they can then get into someone's cable, including ordering pay per view.

Comcast is not taking my complaint seriously. I am afraid now that someone is breaking into my home while we are not here because they refused to acknowledge that it could be any sort of illegal activity. I heard a story from one rep at Comcast (my 2nd or 3rd call) that there was only one other similar complaint he had personal knowledge of and that was when he stated the husband admitted to ordering the ** movies. I insisted over and over again that there is no male in my household other than my 12-year old son. I felt as if they were implying silently that perhaps my 12-year old 7th grader was ordering the ** without my knowledge in my small 2-bedroom apt.

There were also some charges on my 9/19 bill from 8/22, four movies. I did not pay attention to my 9/19 bill or I would have complained earlier. They stated there was no way they could remove the charges, insisting they were mine. They did tell me how to put a block on the pay per view, which I did. I asked to speak to a supervisor and they stated there was no supervisor present. I asked for a phone # to file a complaint and they stated there is no number for this but I can fax verification of where my son and I were during some of the charges (work and school) and I could also include a complaint with the faxed information and I could write to the executive customer care in Fife, WA. So, I have to jump through all sorts of hoops to get them to investigate this.

I have called the Sheriff today and left a vm for his assistant to contact me. I would appreciate an investigation to determine if I have a pervert in my home or if it is on Comcast. I want these charges removed. I refuse to pay for someone else's filth. I would appreciate if Comcast would take this seriously and not imply that it was my12-year old son or that I am being dishonest. I know, through internet searches, that Comcast is aware of the illegal activity in regards to stolen cable and unauthorized charges but they are not about to take any accountability for this. Instead, they make their faithful, long term customers feel as if they are at fault.

I would like Comcast to acknowledge to their customers that there are ways for other people to get access to your cable and order movies from pay per view without your knowledge or consent. I would like to see Comcast treat their customers with respect when they call in with a serious complaint such as mine and not be so jaded as to believe that all customers are lying when they call about something like this. Seriously, a little concern and empathy on their end would have gone a long way.

So, to my further surprise, the Comcast rep told me that I’ve been getting these higher channels for free. Ha! That’s odd because $16.29 is not free and this so-called $50.00 upgrade package to keep what I’ve been paying for is unbelievable! How do these guys friggin get away with this crap? How is this sort of thing not against the law? Quite simply put, I can’t afford any more than what I’ve been paying. I don’t want to lose half the channels I’ve received all these years and I don’t want be gouged by Comcast any more than I have already.

If I was being charged for more than one converter, the charge should have been listed as converters not converter. The customer service representatives told me that I should have known that $39 was excessively high for one HDTV converter box; however, since I purchased the HDTV converter box within a plan/bundle, I did not know the specific breakdown of charges. I am also used to Comcast's high prices, so I did not think twice about the $39 charge per box. Honestly, that is how I was thinking. By the way, I still cannot find a price list anywhere on Comcast's website that lists $6.50/converter box.

So I waited and I waited and I waited. Finally, I called Comcast where is the guy who is to come hook up my cable? She told me there was no connection with my account. I am like what! I told her I called the week before and asked for them to hook up my cable, and they told I had to be home between the hours of 12:00pm and 4:00pm. She told me I do not need to be home when they hook up my cable and that she would try and get someone out to hook up my cable. They hooked up my cable finally, and I got all the channels I wanted like they said.

I left the next day to go out of town for a week and a half. I came home and half of my cable channels are gone! I am like ugh! I called Comcast and asked them what the heck is going on. They told me oh with basic cable you only get 32 channels. I hit the roof going what! I told them that I talked to the customer service person and they told me I would get these certain channels with basic cable. The service person said no, you do not get those channels. I said I want my service shut off. I no longer want to deal with your service. They told me I still have to pay $37.29. I was like what? I was not the one who made the mistake here.

I then called customer service again this morning to talk to a supervisor. I shared with the supervisor the complaint I had with Comcast that I shared with the other customer service person and felt I should not have to pay for their mistakes. The supervisor told me, oh that Comcast messed up and gave people several people more channels than they should have not gotten now, as if that was going to make me feel better. I told him they need to honor their customers because they are the one who made the mistake not us and that we should not have to pay for their mistakes. He told me I still have to pay the $37.29. He told me I can file a complaint with Comcast if I wanted to. Like that they were really going to do anything about it. I did not think asking not to pay the bill was a big asking price for all I have gone through with Comcast. Help.

Well I, along with others, am paying for their mistakes. I had put my time into trying to get them to remove the charges because of their mistakes. I paid the same amount of money for channels I did not get back in 2007-2008. Money is lost here and time.

I then started contacting Comcast to let them know that I needed to have someone come back out and hook the internet up where I actually wanted it to be. I also let them know that I would need someone to come out and fix my wall. I no longer dealt with the supervisor I started with. I was passed to another supervisor who I have been talking to. She told me she would take care of it and would call me back before she left for the evening. I never heard back from her.

I then called Comcast and I was directed to another supervisor because the customer service agent wouldn't put me through to the second one I was dealing with. The process of my explaining the situation started all over again. This went on from August 21-30th. I am still waiting on a phone call regarding the wall and the hook up. I have spent many hours on the telephone explaining what is going on. I have taken two days off work. I waited for the technician on August 13th and another day waiting for the electrician. I suppose I will have to take more time off work waiting for someone to fix my wall and the installation, again. I've been sitting on the floor in the family room for over 2 weeks because I have nowhere else to put my desktop computer on.