Xfinity Cable TV Reviews

I specifically asked about installation charges and start-up costs prior to ordering the new bundling package, and was told there were none. The night before the installer arrived, I received a last minute email outlining installation costs amounting to several hundred dollars. This was NOT part of the deal, and resent being lied to. I don't like your hardball bait-and-switch tactics. Frankly, this constitutes fraud. Luckily I discovered these things before I opted for your service. If I had found out afterward, I would have called the Better Business Bureau. Maybe I will anyway. I will say that the installer was very nice and polite, and I feel bad that he wasted a trip to my house.

When I ask for the date of my starting service, that aren't able to provide that information, they are also incapable of proving any information about what you are paying for. I am not able to see all of the channels I am paying for. After going through ALL the procedures of making sure everything is working properly, it has been 4 months, and I am still paying for channels I cannot even watch. You are constantly being transferred to a department you don't need, ending up waiting on the phone for hours trying to get what you need just to end up getting what you did not ask for.

I had a technician who installs cable too low to the ground and a truck was able to hit the wire and take as far as he was going and was charged for his incompetence after he sat his behind in my house to drink water and rest. The cable boxes they give you aren't any good, which was told to me by a technician, which tells me Comcast truly DOES NOT care. If you live in the Tuscaloosa, Northport Alabama area, there is another cable company trying to expand. It is called U-VERSE.

It is still expanding; even if you're not able to get it now, don't worry. You will be able very soon. My advice, until then find another company to go with, because Comcast isn't doing anything but RIPPING PEOPLE OFF. They are just fake as their advertisement. If you want to stop Comcast from doing what they are doing put a limit on what you get, tell them what you want, don't let them tell you. Because the more customers they lose, the better they will get the picture.

Remember, they call themselves raising the payments, only because they think that you need them. Companies reputations isn't what they make them, it's what WE make them. If Comcast wants your money, MAKE them earn it. There ARE other cable companies and they WILL be coming to your area. DEFINITION: Comcast- Bunch of thieves thrives to fill their pockets to take advantage, care as less about the customers and more about the pocket.

Sounds simple: a business needs two locations, if only for a few months. One CSA flat out told me we could not have two accounts, another told me to report her for being rude when I was searching for answers. As a matter of fact, I was advised several times to complain about particular Comcast employees. Why is it policy to throw co-workers under the bus? The problem isn't the individuals as much as the extensive bureaucracy, lack of communication, poor training, and total lack of accountability this conglomerate has. Back to the story: despite repeatedly being reassured that we would receive our services as asked for, they cut off our phones early before we moved to the new location. It took over a week of calling on our cell phones to have them restored, after hearing several different stories. The actual installation of the phone and internet service at the new location went very well, our local technician was very good. However, our members, volunteers, board of directors and vendors were unable to reach us for a long period of time.

Having the old number was crucial as much of our communication is through the telephone. As it turns out, Comcast not only permanently disconnected our old phone number, it belonged to a different telecom company and we now have to pay to get it back. Fine. I sent in the paperwork over a month ago, was reassured that it was going to be expedited, but two weeks later, there was still no service. I had to call in yet again to find out what the delay was. Yet another Superman took over the account and explained that they never received the paperwork, although I have confirmation that they had. He promised it would be taken care of, along many apologies and excuses. ("We're a large company, ma'am, you can't expect personalized service". Yes, he said that.) I asked him for an update two days ago, no call, no email, silence. We are a small company, but there is no excuse for the perpetual screw-ups on a very simple order. How do they handle large companies with multiple locations and phone numbers?

While the technician was here, he messed with something on the TV which made my dish go out with my DirecTV. He did nothing to fix this and just said sorry and left. Not only did I have no internet when he left but I had no TV either. I was supposed to start my new job the following Monday. The next available appointment date was not for 2 1/2 weeks. I was told that they would push my install through and someone would be out here by Sunday at the latest. I was not confident in this but wanted to give them the benefit of the doubt. That was my mistake.

I got an automated call that afternoon that they would be at my house the following morning between 8-10 am. At 10:30 I got another call from someone to reschedule my MISSED appointment. I asked to speak with a supervisor and was transferred 8 times. 8 TIMES!! Having to retell my story each time and provide them with information to confirm my identity. I was finally transferred to someone in the billing department that attempted to help me. This is ironic as I didn't even have a bill yet as no service had been established. She said she was sending an email to dispatch and someone would call me back to tell me when they would be here. I did not go to my last day of work because I was under the impression the matter would be resolved that day. Nobody every called or showed. I spent the entire weekend at home....waiting....still nothing. Finally TUESDAY they came out and the technician said he didn't need to see a letter... He did the install and left. He told me good luck with complaining as they don't care.

I had purchased a bundle that included internet, cable, and home phone because it was less than a bundle without a phone. I was told on the initial phone call that I would not need to have an actual home phone. I tried to use the services on my TV but they had to be set up with my Xfinity account and in order to verify my identity I had to call them from my home phone. I was told on the customer service chat that I had to go out and buy a home phone to call them from to verify my identity. Shouldn't the phone I called them from to set up the account be enough verification? The technician didn't even install a phone line.

My experience with Comcast thus far has been nothing but SUCKTASTIC. I am tempted to move just to have another option for an internet provider. If you have another option then I strongly recommend that you take it. Don't give them your business. The technician said so himself.....they don't care.

After about 5 months, I decided that I wanted to have internet back at my apartment. I called them and when I spoke with a lady over the phone she informed me that a tech would have to go to my apartment to install the internet. I informed her that I have cable service through them and that I had already paid a tech when I first got my service at that apartment to install the internet. I told her that all I needed was just the modem and for them to re-connect my service, since clearly I had internet from them in that same apartment 5 months, prior. The lady would not accept my information and she pretty much took it upon herself to schedule a tech to install my service.

My frustration was that I had a number of friends that had Comcast internet and none of them needed a tech to install their internet when they moved. I was there, so I knew that I didn't need a tech, especially since this apartment had internet before. I ended up having to pay the tech to just dial on his cellphone and tell them to connect service. By the time he had arrived I had the modem installed and connected to my computer. He literately did nothing more than just show up to my apartment, walk in, call Comcast and leave. Now, I've moved about 4 times since then and it's funny how no techs have been needed to install my service at a new house! I just feel that that one lady made Comcast as a whole look bad to me, just because she was poorly trained or clearly wanted to charge customers for tech service.

Aside from that, I've had nothing but positive experience with Comcast since 2007. I now just have internet because I never watch TV and when I do, I only watch the free local channels. The internet is fast and I haven't had any issues with it, either. Just a modem that was too old and it stopped working property, it would constantly disconnect but that was a modem issue and not the service. Customer service was very helpful and replaced my modem immediately.

From what I was told in the beginning, they were going to transfer out of his name into mine and then that's when the trouble started. On Jan 3, 2014, Alan ** and myself returned home around 8 PM and found out service was interrupted and set top "Not Authorized" bill current and up to date. Called in to Comcast. The lady representative said, "Indeed service was interrupted," and she couldn't do anything at this point because the transition was in process to my Jan 6 install and went without till that Monday Jan 6 install. As we were speaking to each other, she noticed that the way the transition was wasn't done right and proceeded to start fresh and do the install from scratch.

Comcast lady rep. said when the installer comes, he will take the existing set top box and installed another one to accommodate my install request and to make sure that the installer gave me a receipt for the one being returned. The installer came, did the work. No problems. I signed the work order along with him of equipment installed and equipment returned without a hitch at that point just like I was suppose to. Needless to say, that's when the billing issues started. Alan received his final unused portion of services not used and then the double bundles appeared on my bill. I made numerous calls, spent days on end, it seemed one rep. after another. The next to the last rep I talked with I explained I subtracted the 3 months of billing for the bundle I did not authorize and paid $62.37. One bundle was $43.00, the other $59.00 and some change in which seemed to be okay and said at this point everything would be straightened out.

At this point, we went through the finalizing. She did hers. I remained on the line as she requested, got disconnected. Called back, got a different person. Now things are not right and go through all of it over again. Then there's a price difference - one to the other didn't match. I had gotten cut off 5 times trying to get this taken care of. Also in the meantime, I agreed to do their customer satisfaction survey. At this point I was at the end of my rope and answered highly dissatisfied then get thank from the recording and click disconnected.

Now today 3/23/14 get a text message, "You have a past due balance of $129.00," and at a boiling point with the whole shooting match. Daughter-in-Law and my son said we will go down to their office on Tuesday and get someone, whatever it takes one way or the other or going to 2 news organizations and the Better Business Bureau. I have read the reviews of Comcast and noted that 2,000 complaints in one month, 1.5 star rating of that company. From what I gather, there is something to the fact they are merging with Time Warner and it's been forwarded the DOJ in Washington D.C. for their totally out of control business practices. Who gets away with this.

At this point, I'm going to write to our Florida Senator and see if they are in the process of helping the folks out on this matter. All I want at this point is my bill corrected. I have all the paperwork, the rebate check that was deposited into my bank account where the previous account holder Alan ** is secondary on the account. Check cleared Comcast Corp "The Bank of New York Mellon" in totally at a loss with this. Is this incompetence or what?

I have researched and found that this is a wide spread problem with Comcast fraudulently charging its customers for equipment that is customer owned and when customers realize this Comcast refuses to refund the amount owed to the customer. They have also sent a collections agency named Equipment Recovery Services in an attempt to collect the modem that I own and they admit I own. The collection agency calls multiple times a day via an automated dialer and leaves a 49 second automated voice mail message each time.

I fought for a security camera - just the camera. Well the tech came, never heard of just camera. Was usually a user installed product but a rep made it a tech install 9 am till 1 pm. No not the tech, the Comcast area. They call, would not listen to me or tech reset my password when me and the tech said it’s working and not the problem. I saw they were playing games. Didn’t know but let’s act like we do. The Comcast side missed what they all should know. My router settings were off. Me and the tech figured and fixed that with no help from Comcast. Now all installed just to find out I have an expensive best I have seen (I am a security specialist retired and retired response officer). I have looked hard and not many cameras out that can make day out of night. Most of my work we had to install an IR Flood to get these pics.

So I have an evidence dream camera that could be used for evidence because it’s so clear. But it’s useless. I can't use it Comcast website for their home security the toddlers. My wife works with could have made better. It won’t stay logged in. It won’t full screen 20 or more flash capture image capture programs free and pay. Can't capture or record. It can't tap into the home hub, absolutely no way. I have yet to find to use your own software. Now their software every 5 min for 15 sec. What the is that joke a night has over a hundred or more clips. I had many times car there. I went out to start it. No car there poof now car running. Made wife clean snow off. Nope now car is gone.

One time I got her coming home. There's car, there's her. Nowhere is she. The police laugh so hard at this stuff. O they also give a nice door trigger. Hmm outside cam pointed at walkway and car anyone else see a problem with a door triggered alarm. I have all emails CEOs, the head the committee. You email them. They all drop you to a lower person. Wow what caring heads. What a well run company. There are free to use camera software that could be used to manage their cameras but no. I should have gone to Walmart or eBay and got an IR Flood then I could use the bloody thing. Wow I trusted and wasted time and money on crap.

I also see a trend to use the cloud - a service found to have problems, flaws and fills fast Google it. Then smart phones and tablets. Everything X Series cable boxes the phone features. You have to have new smart phones or tablets. I have government Safelink TracFone text and talk. I don't want the bloody web my email a so called camera or camcorder or stupid tablet. So because I like old school Comcast punishes us. Sorry voice commands on X Series Box is smart phone. I wanted better phone number blocking. They said “O we have a new cloud service.” Then what’s your smart phone; what its my home phone; why do I need a smartphone to setup my home phone.

So us Backwoods don’t want new crap are left behind and told screw you. They move so fast and put so little time in training and getting service reps better trained and equipped. No let’s barrel ahead and screw if the reps know anything. I want to leave but I can’t. My area no other providers. Frontier bad ratings, slower internet and wife has co-workers who hate it. The rest no options. So like prison you’re stuck in your cell with bubba Comcast screwing you up the **. If it wasn't for my wife I would dump them and leave them what we owe and never pay but she needs the net for work and her relaxation is TV. Me I have a terabyte drive music music vids movies. I could live off that and DVDs. I was raised outdoors not hanging inside, only night family TV. So it’s really easy for me to leave but have to keep the women happy and distracted so they don't bug us.

I email and call the top numbers daily and not getting anywhere. If you Google Comcast you can get most all emails and numbers. Sites ask for membership. I just do trial with a fake name and one of my 5 emails then those sites tell what they don't realize is hanging out in the wind to be found. But useless they won't answer or do much a few discounts money off account and that but that’s to me like giving your kid ice cream while beating the hell out of them. O well, welcome to screwed and stuck unless you go without or sat. Thanks Comcast my ** hurts. I need a good Proctologist and soothing ointment.

By the way, this Representative was an Executive from the Philadelphia Corporate Office. That told me everything I needed to know about Comcast! I called back and immediately cancelled my pending install. If the people at the top are like that, you know what you are in for. Everyone I have spoken with has had nothing but BAD things to say about how they are being ripped off by Comcast. I have heard countless numbers of horror stories of being overbilled and overcharged.

So my advice to anyone who is considering getting service with Comcast is to do your research! My advice to you is to cut these sharks loose Today! and find another option in your area! Don't be pulled in by their empty promises and enticements to try to keep you as a customer so that they can keep their hands in your pockets! Walk away while you still can!!

A couple of months after the tech's visit, the pixelization disappeared. Today, they cut off my TV and Internet service. I tried to contact Billing but, to no avail. I went down to their Center and they could do nothing. Finally, I got to Billing and stated my case. They filed a case number and said I would have an answer in 24 to 48 hours as to the charge removal. I paid them their, undeserved bill, with the understanding that I would receive a credit but, no guarantee I was told by the originator. What choice do you have when they are the only show in town? They are too big and like the robbers barons of old, need a T.R. to straighten them out. But, we don't need regulation. What a joke! I hope the arbitrator is a Democrat. Monday, I will call to see what happened. Charging me for their problem is not my concern. They have a lousy organization and care little for people - just profit.

We have had our service suspended even though we have paid the huge bills in the past, and then they have lied about suspending service saying they show no record of this! Recently we had a technician out to check our modem and our cable box and he indicated he thinks we need to have a full survey of the wiring in our apartment, a charge to us even though it is not our responsibility to maintain the wiring service in a place we rent! Also we had a phone number ported from Verizon to Comcast that took four months for them to port - another ploy by Comcast to screw with their customers and add additional charges!

They keep telling me to take my inefficient modem and cable box to their local center to exchange - the only problem is when you go to their center you have to wait for service, sometimes as long as an hour, and some of the representatives are rude and nasty to the customers! Since when does a customer who is having problems with equipment have to wait to get it exchanged? They are nothing but a monopoly and should be put out of business! I am seriously considering cancelling any cable service and looking to another internet provider soon!

Also, they say that if I just get the internet (which is what I originally thought I was ordering), I will have to pay 66 bucks a month for just that. So frustrating. The customer service was awful. I mean hey, do they want my money or not?!?!?! They say they will turn me off next week and then charge me for that too. I tried to pay them today and set up another payment for the first of the month, but they refused to do that. They are rude. Every single thing you want to talk to someone about... gets you transferred to another section/person. Come on Comcast, get it together!

According to their customer policy, if installer comes late, after 2 hour window, they credit my account $25. That day installers came at 12.45 pm, 45 minutes late. At 12.15 pm I called them to find out if the installer is coming. They answered yes, and confirmed that they will give me $25 credit. That day they did not install the service, saying that their cable outside was too low and another line technician should come and fix it first. 2 days later technician came and did nothing, saying that everything is fine and scheduled another appointment for installer. 2 days later another installer came and told me that the cables were too low. He called to the office for line technician to come again. Next day line tech came and told me the same thing, that the cables were fine.

I called to Comcast, and they called a local office right away. A few hours later another installer came a finally installed the internet. I called to local office to find out what was going on. A few days later, a supervisor from local office called me and apologized. He told me he looked at my account and said that Comcast waived installation fee and credited $25 for installers coming late first time. About a week later I received bill in mail, and there was no credit or adjustments, plus installation fee was not $34.99, as stated in confirmation email, but it was already $39.99. Called Comcast again, first they told me they will take care of it. 2 days later I could see only that they reduced the bill from $87 to $67, only $20 less.

I called again, this time they said they can only reduce installation fee in a half, that was those $20 for. But they cannot issue $25 credit, because they did not have a proof that installer came late. In their system it was showing that I was given appointment window from 8 am to 8 pm, and that I called that day at 12.15 am. And installers came at 11.06 am, which was not true. I told them that I have a copy of email with appointment confirmation from 10 am to noon, and a automatic voice mail reminder from them. They did research, and told me they found a copy of an email that was sent to me and finally agreed to issue me a credit in the next 24-48 hours after my last conversation with them, which was on March 4th, at 10 am. Today is March 7, 10 pm, and no changes on my account have been made. I did record my last conversation with them, when they agreed to give me a credit and have a copy of it.

Unfortunate for us Comcast dropped the ball and did not have our services move as requested, I had to call Comcast the day of our move in order to get our services activated. Several issues presented themselves from that moment forward. 1. You changed my home phone number to another number and left a recording on my original phone number letting callers know the number was no longer in service and then directing callers to contact me at ** (my limited use cell phone). 2. You had my account blocked from me being able to login. I had to contact your customer service to get access to my account. 3. When I finally was able to login successfully I found that my bill was astronomical. I contacted your billing department and was told my bill reflected an extra month due to being a new customer. I tried to explain that I had been a long time customer and that we had only moved our services. However your billing department couldn't understand me because they were in the Philippines and didn't understand what it meant to move within the same area.

Every time I called your company to have this resolved I got forwarded to another country and either they were unable to understand me or I couldn't understand them because of the language barrier. Our issues are still not resolved and I expect they never will be resolved.

The tech told us that the signal coming into the house was -8 db when their spec was suppose to be -10 to+10 db. Even after I told the supervisor that the outside line had been damaged when tree branches fell on it multiple times and I had to rehang it and that our service had been cutting out before we upgraded and the original tech had told us that the line coming into the house would be replaced, I had to threaten to throw their equipment out into the street and cut down their wire from the pole to get him to agree to install the new outside line.

After 3 days of waiting at home 8 am - 8 pm missing work and school the new line was installed and I still was losing service. I tried using the better business bureau next. THIS IS COMPLETELY USELESS!!!!! TO GET A BBB RATING OF A+ COMPANIES ONLY NEED TO RESPOND even if their response is to tell you sorry your S.O.L or f.u. This got me a response that gave me my 7th work order number. They sent out a tech. I made him measure/test every out let after they cleaned up a rats nest of wire the first tech left hidden in our attic. (Tech even took pictures to back bill the contractor that originally short-cut our install).

Dimetrea from Executive level care was responsible for this BBB complaint twice now, she has tried to close the complaint without verifying my issue was resolved. I was only issued 1 $25 credit for a missed visit when they had missed 3 days worth of appointments and they claim I was issued a $45 credit toward my 1st months bill but that was part of the original promotional deal. Our first bill was $345 after their credits for phone internet and high def TV. This is nowhere near the advertised rate of $120, our next bill was $160 with taxes. Apparently no matter how much time they waste of yours it's only worth $25. Their guarantee is completely worthless and is false advertising. Just like their ad claiming they are better than U verse and its old wires. They are using old wires just the same and even if you are at the bottom of their specification it's good enough.

If you want your equipment installed right, ask the tech for their tech number, if they give you a phone number kick them out of your house!!!! If you get a 4 digit number you can relax a little your equipment will be installed half ass right. And be prepared for them to try to talk over your head like your an idiot. This is the mistake 3 of the tech made. I am electronics tech myself! I had -8 db signal coming into an amplifier and then split off on a 3 way slitter. This Crappy installation is acceptable to them!!!!!

If you are having similar issues file complaint with the BBB 1st, the attorney general of your state 2nd and the FCC 3rd. There are many people out there trying to fight the monopoly of Comcast. If your like most people like me, your choices are CRIME CAST OR SCREW VERSE. This is called a MONOPOLY and it is suppose to be RESTRICTED and REGULATED. So why are we FORCED to choose between LACK OF SERVICE and NO SERVICE or PAY OUT A$$ FOR SERVICE WE DON'T GET? WE NEED TO JOIN TOGETHER TO FIGHT BACK!!! Before Comcast consumes all and we are forced to abide!!!

If your ATTORNEY GENERALS OFFICE is worth a ** send them Comcast's guarantee. And explain how your experience has failed to live up to their advertising. I am sick and tired of these corporate oligarchy's ruling or way of life. MOVETOAMEND.COM. Join now and sign the petitions to fight back against CORPORTOCARCY!!!

When I called customer service, I received a runaround with no resolution. I wrote the CEO of Comcast and enclosed a check for a month's service, with no reply and they have not cashed my check that I sent to the CEO on February 19. Since then I have received calls from Comcast threatening to turn off my service because I will not pay their inflated bill for services that I was not informed about. I have been attempting to reach the Best Buy manager for three days, but he has not returned my call. My option is to go to the store and speak with him. My next option will be to go to my local TV station which has a reporter that chases down circumstances where that consumer has been wronged. Comcast falsely represented the terms of their service. They are unethical. Somebody there needs to go to charm school. Admitting their deception and correctly billing me would be a pleasure.

I am extremely disappointed in the way Comcast portrayed a service package and an installation date to me as a consumer that was never available in the first place and that I was dumped into the lap of an offshore third-party company to handle my dissatisfaction and who has no authority to assist me (the consumer) with my concerns I have as it pertains to the bait and switch practices I have fallen victim. When I asked for an escalation number to voice my concerns I was told to go to Comcast website. Being that Comcast has a monopoly on cable services in Jacksonville my concerns about Comcasts unfair practices as a consumer is warranted for regulatory review. Prior to my filing complaints with all the regulatory agencies and advice from my attorney, I wanted to first provide Comcast with the opportunity to assist me with resolving my legitimate concerns pertaining to unfair consumer practices.

Please contact me ASAP to attempt to resolve the issue and restore a customers confidence.

Comcast is insisting that this was a case of Identity theft and not a mistake of Comcast. I've filed a police report at the advice of Comcast and even the officer taking the report suspects that it was a mistake by Comcast. I feel that I am entitled to receiving the statement that damaged my credit but have tried many ways of getting this without cooperation from Comcast.

My son is coming to pick me up to take me to the hospital right now. The vision in one of my eyes is still blurry even now. It was fine before I had to deal with Comcast Cares support. The stress of hours upon hours of trying to get my issue resolved with Comcast just caused my blood pressure to rise out of control and this happened while I was talking to a Comcast Customer Care representative. My issue with Comcast still remains unresolved.

I am so scared. I am so glad I did not die as no one came to my house to help me. I could not get to the phone in time, so I begged the representative to contact emergency services to help me. I was not able to read anymore since my vision got blurry. I was able to type since I am able to type without having to look, so I was hoping that by begging the representative to call for help for me would result in an ambulance to come to my house. But no one ever came. God must be looking out for me. God bless you all! I am very glad to still be alive.

My mother is 83 years old and lives alone in Saint Simons Island, GA. My mother called me that night (thank goodness we had a hard wired phone in her home/her walk around blew) to tell me she was sitting in the dark and briefed me on what happened. I immediately began calling Comcast. I continued to call for two days w/ no action from them until Sunday... In the meantime my mother disconnected the power plug to her TV because she smelled burning... and for me, worst of all, Lifeline called me to say her system was down. Lifeline is my sense of security that my mom is okay by herself. Finally on Sunday a technician came out... told my mother she was smart to disconnect the power plug because it was burning. All the wires into the house had burned. Then the technician sent my mother out to buy a new power plug!

Continued calls to Comcast with little action... My mother was w/out Lifeline for three weeks, without her washing machine for a month, etc. etc. Finally at my persistence they sent a team out and electrician to assess the damage. Comcast was supposed to follow up with us so we could provide them a summary of damage for reimbursement... but this never happened... and here it is February and there has been no follow-up. I have contacted the president's office but they continue to put me through to 'Corporate Escalation'. To add to the frustration, my mother was charged for a service call on her last monthly bill, for one of the calls resulting from the damage.

Now I understand Comcast has taken over Time Warner Cable... my provider here in New York (who I love). Once I've settled for damages I will be switching my mother and myself to other carriers. When I asked Comcast what they would do for compensation, they told me they would not charge us for the period my mother did not have cable TV and telephone. My lawyer says not worth pursuing beyond damages. Perhaps a letter to the editor is in order. Big companies should not be able to get away with this... I do not believe Tom Karinshak, SVP of Customer Experience, actually exists. If he does, shame on him.

Long story short - I bought a new home, and on the day I moved in (Nov. 30) a Comcast installer came to hook up the cable. The installer drilled holes into my wall to the outside presumably to connect to the box. At that point he pushed a wall shingle off of the exterior and broke it, leaving a hole to the exterior that is not protected from the elements (not good in a New England winter). The installer then ran the cable out the wall and stapled it down the exterior wall breaking additional shingles, not saying anything to us about the damage and left. We had cable for about 45 minutes before it went out? We had to have another installer come the next week to get everything working. It was an absolutely unprofessional experience all around.

To add insult the installer told us the jack that in the other room was working fine, it was not. We have now been charged because a service worker has come back to reconnect it? Needless to say this situation has been frustrating and has still yet to be resolved. I have been extremely patient with no result and am still in the same place months later and have upset my homeowner's association by having a hole in our wall. One last thing. The Comcast website is very frustrating, maybe its by design. I can't get logged on no matter what I try to do? Does Comcast care at all about their customers... you decide?

Finally, on 10/3/13 someone came out and properly set up our equipment. When we received our first bill, we were billed fully from 9/20/13 until the day we received the bill. Not only did we not even live in our apartment until 9/21/13, they did not come out until two days later, and we did not have working services for over two weeks. We were promised a credit for those days we were billed. Our monthly bill for the triple play package was supposed to be $89.99 which was supposed to come out to $92.07 per month after taxes.

Now, as of 2/15/14, we have not received either credit for any of the issues that we have had. Every month they tell us the credits will be applied to our account. Instead, we have noticed that our service got shut off on 1/11/14 so I paid the past due of $135.43 and then we would get the credit, we get our new bill on 1/31/14 and we then owed $257 and some change, with the past due balance of $112 and some change. Now as of 1/18/14 when I called to ask why the supervisor has not called back about my credit that I was supposed to get two days ago, my service is now shut off again and my past due is $239 and I owe $447 on my account. Even though I just paid the past due a little over a month ago, and I got a bill on the 31st which was 18 days ago it has increased double even though my bill is only supposed to be $92.07 per month.

When I call, they tell me they will turn my services back on until the investigation is done, and instead, I sit on hold for over a half hour to be hung up on. I am contacting my lawyer, all the newspapers, and every website that I can in order to get the problem fixed that I did not cause. Verizon offers the same rates without all the drama involved. All their customer service is rude, they make promises they cannot keep, and they are liars. They are scam artists and they will pay for what they did if it's the last thing I do.

Fast forward to today, 7 months later still no $500 gift card. I call to find out where it is. I'm told I cannot get it because it was only if I kept my payments up to date for the 1st 3 months. #1 - again I was NEVER told that, #2 - we got ok'd by a manager! Well, basically too bad for me!!!!! I'm constantly having to reboot my cable boxes. They are always freezing. Call customer service and everyone tells you something different. Horrible!!!! We need another cable company in my area and fast!

I have asked for credit on Thurs 2/6/14 and was told I would receive it, and a technician was dispatched to my home on Sunday 2/9/14 but arrived anyway after I had cancelled the call 2x because of a family emergency that I would not be home. When I returned I found a notice that someone had been at the house and on Monday 2/11/14 I received a call from a Pam ** and was told that they would not be issuing the credit promised because the tech that had been at the home on Sunday reported that there were signs of tampering on the outside of my home. I am so very angry that the one time I asked for a credit for the times I was without service I was denied a credit for only half the time that I was actually out.

The next day when I woke up there was no service, I called to complain that I have no service, customer service did not want to listen to my complaints, they directed me to a support service where they asked me to pay $39.99 before they can fix my problem. I refused to pay and therefore left without using the service, mind you, I paid for the service that I could not use. That person that canceled my service by mistake cost me $50.00 + tax to reinstate my account for their mistake. I called the customer service to explain to them what I believe happen... They would not listen, the supervisor was even worse than the customer care individual. She gave me a complaint #, but that did not help. To get the service I had to pay $63.12 money down the drain, and filling the pockets for the rich company... I will continue to pursue this as I was ripped off...

My question is why does Comcast have people working in another country doing their customer service???? Don't we have enough people here out of work?? You can't understand them, they speak to you like they are reading directly from a script. I feel like I'm talking to a robot! Each time I spoke to someone at Comcast I was lied to each time and no one from Comcast ever called me back. When I called them at 10am this morning the automated service stated a tech had been to my home earlier. No tech was at my home prior to my call. This is the most ridiculous customer service I have ever seen or dealt with.

Finally at 9:30pm the next day my cable and internet were fixed. The problem was here in my apartment community. I have lost time on my job as I need the internet to do my job. Something needs to be done about the terrible service that Comcast gives. I am very disappointed and angry for the frustration and I doubt I will get a credit for my lost time. All I needed was someone to fix my problem and foremost someone to call me back with an explanation of why my service was out and why I had to call 5 times after getting disconnected each time.

The problems continued for weeks to the point that I had to go into their office and create a scene. They insisted it was still my fault and then began a good old boy network of bashing me and putting me down including threatening and intimidating me by sending their biggest techs in twos and threes into my home and their techs tried to tell me to shut up in my home. I proved that it was the modem that was faulty and I proved it beyond a reasonable doubt and they still came back and said it was my fault. They decided to back each other up against me. I complained to corporate in Philadelphia and my complaints went nowhere. To this day none of my complaints have been answered.

I have Post traumatic stress disorder, I am a registered disabled American, they violated my civil rights by abusing me and they were notified that I was disabled and that I had PTSD. I eventually insisted that they install SMC modem because it seemed to work much better, since that time which has been about two months I have had no problems. Since Comcast installed this SMC modem, I have done nothing to it at all. I haven't even restarted the computer it's hooked up to in two months' time nor have I restarted the server that runs on it. They still insist it was my fault and I need a network professional. I have more than proved this was their fault.

Because of my disability, they caused me to have close to 2 to 3 months of anxiety attacks and panic attacks some of which cause me to stop moving. When I say stop moving, I mean the stress causes my muscles to tighten up so tight that I will not be able to move and I will fall on the floor if I'm standing kind of like those standing goats that fall over. It is very serious and very dangerous because this can kill me if I hit my head. I have also had nightmares almost every night because of this event. The level of my PTSD is that of a soldier who went through three tours of duty through Vietnam.

At no time did they try and handle my disability appropriately nor did they look into my complaints to see if they were at fault. In addition, they have turned and lied and altered documents to make it look like they installed the SMC modem first and I have witnesses that saw them install the faulty modem. I even intercepted an email from their security department and their tech in which they were putting me down.

I am not going to tolerate this if I have to be subject of a dictatorship in my country until at which point the dictators come to kill me I am going to make Comcast pay. They violated my civil rights as a disabled American with PTSD, they violated my rights as a protected consumer in the US of A, and they violated their own company policy and possibly criminal law by altering documents and lying and committing perjury and fraud.

This is not an isolated example as Comcast has a history of treating customers abusively. Especially port disabled customers. In addition to this they threaten to terminate my service and they asked me numerous times to find another service because they did not want to fix the problem. All of my phone calls to Philadelphia corporate headquarters have been ignored. They in Philadelphia have returned the complaints back to hear in Spokane which then completes the circle of the good old boy network where nothing is getting done. I want something done immediately!

I am about to call Verizon to attempt to keep my 113.00 triple play price that will be going up 25.00 more $ Feb 26, 2013. If they say no, I have already found a $111.99 deal on-line with Comcast. When I tell them ok, put me through to their canc. dept (which I call Canc ask Retention dept) they usually comply with what you want. If you have a 2 yr agreement you’re stuck. My personality is such that I will not allow a company to tell me what I am going to pay or do for 2 whole years.

So a few days ago I put my old modem & router back, everything works really well again. A couple of days ago I returned the equipment to a Comcast Office, they put my billing back to how it was before my nightmare began.

One day while he was at work a Comcast engineer arrived to install the system even though he had not signed any contract. Fortunately he was able to straighten it all out, but he found that the system the guys were forcing onto him would have cost $160.00 a month, not the $120.00 he was promised, as he only pays $130.00 at the moment it did not make any sense for him to change.

I hope that Comcast will stop these high pressure tactics to stop their reputation plummeting to even greater depths! Telling lies to customers is not helping Comcast's reputation. I intend to check with other neighbors to see the extent of this fraud.

I just spoke with S your Executive care office. She was very condescending and rude to the point where I did use the word BS. However a $5.00 credit for being without my regular emails and no text messaging for 3 weeks? And lost emails DUE TO COMCAST SERVER UPGRADES? She denied me any further credit due to the use of the BS word. Really? Anyway, due to her condescending attitude and the fact that I had no ticket open in that office which started her attitude... I will be contacting the BBB here and also the Attorney General's office to file a complaint re: my credits and the lack of concern by Comcast re: the issues. Very dissatisfied with their service and have had to complain numerous times re: other issues with them since 2011. Most were not resolved in less than 2-3 phone calls. Any assistance that you may be able to give re: these issues would be greatly appreciated.

After going through all of the automated services and sending signals to the cable box, Comcast finally agreed that a technician had to service my father. At this point, my father had been without cable for three days. A technician was scheduled to come on that Tuesday and never showed. I called to let them know this. Again, a person came on and tried to tell me what to do with the box, etc. With no apologies given for the not show call they scheduled yet another appointment for Saturday, Jan. 25, 2014. This time they called my dad and by accident my dad pressed the wrong button. Within 20 seconds, I was calling Comcast back to let them know of the mistake but they said that appointment couldn't take place anymore and that the earliest they could come was on Wednesday, Jan. 29 for a $30.00 fee.

I was very upset and hung up on the guy, called back and was able to get someone friendlier who scheduled a call for the following day, Sunday, Jan. 26, 2014 from 10-12. By Sunday at 12:00, no one had showed up and when I called they told me that the appointment was cancelled due to a power outage. At this time, I was furious. How can an appointment be cancelled due to a power outage when it is obvious that my father’s cable service interruption was there before the power outage took place? I felt my blood pressure rising and the lady finally put me through to a supervisor who assured me someone would be there on that day and gave me a priority number of **. She said someone would call me back to give me a time of arrival. Sunday came and went and no one called.

Meanwhile, my poor 84 year old father has been sitting doing nothing waiting for the Comcast technician to come. Today, Monday, January 27, 2014, I called Comcast once again. This time I got someone who told me the computer said that a technician was scheduled to go to my father’s house on Wednesday, Jan. 29, from 1:00 3:00. To say that I was angry, frustrated and helpless is an understatement. I hung up, called back and this time the lady told me now that the priority number which I was given on Sunday was never inputted correctly into the computer therefore that is the reason no one ever called. She proceeded to tell me that a call would take place on Tuesday, Jan. 28, 2014, from 1:00 to 3:00. I told her a service call had to take placed TODAY, Monday, Jan. 27 because my father had been without cable for a week and a half.

I proceeded to tell her that she needed to cancel someone else or pay a tech over time but that my father deserved at least that. She told me no problem that she was going to call me back with another priority number and the problem would be resolved today. Needless to say, today came and went and I never got a call back. I am appalled that these people represent Comcast. My father has a home owners association which contracts Comcast; therefore, it is the only reason that keeps us tied to Comcast. If not I would have been gone a long time ago. I have U-Verse and had been thinking of switching over to get Infinity since U-Verse is a little bit overpriced. I wouldn't switch to Comcast even if you told me I could have it for free. What a difference with customer service. This is not the end of it.

My next step is to get the residents’ signatures for the association to withdraw from Comcast as I have already found out how many residents are dissatisfied with Comcast services. I will also post my bad experiences and bad reviews for Comcast on the internet where I see possible. It is the worst company I have ever dealt with. The bad experience has left us aggravated, helpless, used and fooled. I am a teacher and this morning on my way to work was when I called. I felt so frustrated and upset that I got into a car accident but then again that's a whole different story that I am sure Comcast could care less about. All I heard from your workers is “I feel your frustration.” I told them that it was obvious they had been trained to say that for by then I had heard it 100 times. I asked them to please stop saying it because it just made me more furious.

I forgot to tell you that after my accident, my husband took over the situation and tried taking care of the problem from his job. They told him not to worry that they would take care of it today. Comcast assured that my father would get a call before the service call today. NO ONE CALLED!!!! Comcast is truly the worst company I have ever dealt with. They don’t care about their customers or anything else and I will make sure that everyone and every possible source of communication finds out about my experience.

I also want to fight against the advertisers because it has gotten out of control. While you’re viewing a movie, you have pop ups which interrupt any subtitles or program itself. If I am paying monthly for viewing TV I should have the right not to have advertisements while viewing any program unless it goes to a commercial break and not during the program.

Please if you can assist me. We need to stop this is getting out of control with advertisers. I know companies get paid by them, but we as consumers are also paying for service and should have the right to privacy regarding advertisements during a program even pop ups. If they apply to the computer world we need to stop the Television broadcasters and FCC. A class action lawsuit should be done against all cable and broadcaster we need to fight back and set some limits and control and the prices just keep going up and up.

The manager was worse. He taunted me and said that I needed to speak to someone in the billing department in "my country." I just hung up on him. This morning, I called the billing department. No... it was not a problem on their end. My service should have been restored. One department blaming another department. Do they not communicate? The poor customer suffers for their incompetence... and my son couldn't do his term paper. I understand that companies hire offshore employees because it's cheaper labor. Can they not train them in a little customer service etiquette? It was really ridiculous. I'm moving this summer and I think I'll look for alternatives. There has to be someone better than Comcast. Save labor costs.... lose customers. Sorry, Comcast. You suck.

Tonight when I called, they blamed the charges on Frontier claiming they had been "porting our phone number". We had contacted them as an inquiry to determine if they could provide service to us in our area when we were considering dropping our Comcast service but was informed they did not service our neighborhood. I called them with Comcast's allegations and they determined that an order was never processed with them although we had made an inquiry. They suggested filing a complaint with the FCC. I filed my complaint tonight and called Comcast to inform them of that. They immediately agreed to reverse the phone charges that totaled $271.53. I am supposed to be able to verify this on their website within 48 hours. We shall see! It's just so sad that consumers have to fight so hard to be treated fairly and not be taken advantage of. I have invested at least 15 hours on this situation since last August.

Their technical department sent a guy to evaluate the problem and he told me the problem was outside that Comcast was going to send people to fix the outside wire. Guess what? This guy was a ghost because I called 3 days later to check on the process and nobody knew somebody was in my house. There was no ID card nor a service document. Now I'm scare thinking a stranger came to the house and messed with my system. Today I called again since, still have no service since last year and they have no notes of working outside neither. I'm Soooo frustrated specially because my work depends on it. I wish I could switch providers but I have no verizon and I don't know any other providers. I will like to start a petition or an union of anti comcast bullying. Please help.

The entirety of last year, the service would randomly drop out for hours. There was no pattern to the drop outs - sunny, rainy, you name it. You would randomly lose service at some point in the day. I would be in the middle of an assignment or project and find myself suddenly disconnected, with no access to some of my class texts that were only available online! The only way to get it back would be to reboot the modem, which worked about half the time, and you would have to do this several times a day. My roommate called several times about the constant outages and after the usual "did you restart the modem?" song and dance was promised that someone would come by and look at the line. No one ever showed up.

When an opportunity came to switch providers we jumped on it, only to discover that there are no other reasonable choices in the area (Verizon DSL and home phone is required? Really?). We bit the bullet and upgraded to Xfinity, which is supposed to be better than the lowest tier package we had before. We still get inexplicable outages for no rhyme or reason. I still have to reset the modem several times a week. What exactly does my money go to if the internet doesn't even work? I can't wait for the time when I can choose my own service provider.

Finally after about 40 minutes they told me I needed to provide a death certificate... and by the way, drive it over to their office(!) for the actual named individual... Charles. Hard to do since he has been dead for 3 years. The manager said I could talk to the 800 numbers but when I called them again, the line abruptly ended AGAIN! I will go far and wide to spread the story about not their policy but the difficulty they produced for a family in mourning and how they continued to suggest a phone call to a dead line! NO ONE SHOULD EVER PURCHASE THEIR SERVICE! LOOK FOR AN ALTERNATIVE.

Anyway, in the beginning.... I would just keep getting the normal Comcast recording with the prompts. I would select my first option which I believe was English then a long pause would happen and then it would say thank you. Next thing I know I'm ringing? How!? They didn't even know the problem yet? Odd. Anyway, I would get transferred to a call center that seems as if it's in a third world country. Again, I think this is odd for Comcast. Only to get someone who was extremely hard to understand tell me what was the problem? Obvious that's why I was calling. I went over everything in detail numerous times. The odd things with the phone, the odd things with the internet everything... The cable was not normal either. In all the years I've had Comcast, NONE OF THIS WAS RIGHT. Not to mention, I am someone who has my account set to auto bill pay and over pay the bill by 10-15$ every month like clock work!

My bill was increasing by several hundred dollars each month! Never did I get an answer. Never did they find it odd. Never odd I get a supervisor. Never did I get a tech. To make matters worse.... the situation now is ridiculous. Our home phone has completely stopped working. Channels are frequently changing. And I believe that our mobile phones are affected somehow too!? Crazy as it sounds it's true. And if such "a loyal preferred customer", why can't I get help? It's very odd. I am so worried someone is possibly hacked into my account. Not to mention I am paying the darn bill!!! And all of my personal emails? What should I do? If me or my boyfriend call from our mobiles, they get disconnected! I can't figure it out for anything! But I need help!

They charged me a heavy charge for a service call and the service still didn't work correctly. They came out and did an outside check and said that was fine. I had to call again. The second serviceman said the previous one didn't know what he was talking about and he addressed one issue that helped my service. While all this is going on I experienced horrible people and long wait times from their call centers, some not in US. The reason I am on hold now is because they decided to start charging me for a DVR that I do not have. Shouldn't they know I do not have this since it is THEIR equipment??!!!?!?! My wait time is over 2 hours and 30 minutes now. I am afraid to hang up because before this call, I was hung up on once before I got to a person, got a busy signal, went through prompts and then got sent to a busy signal, etc. and the list goes on. I am pretty sure I will be cable free here soon. Thank goodness for Roku.

RCN has now begun to do the same thing overcharging us one month in advance when clearly when we initiate the service this is never explained and I have used Comcast since 2001!!! This is fraud and it needs to be addressed and every Comcast customer needs to look at their bill carefully because they are charging you 2 months in one and manipulating the bill cycle to appear as though you are late and what they are doing is to pressure you to pay 2 months in a month every month and they will still print on the bill that you are past due even when their bill comes late and they do not consider the day you transfer the service (which is law that they should count by the day that you actually have the service installed). Comcast billing cycle is fraudulent and they want twice the amount (over $500.00 a month). Look at your bill and look at your bank account.

I said, "Who the hell am I talking to? Where is the lady I was talking to..." He stated, "Well, she gave me the phone because you were being rude." WHAT THE HELL, I have talked to her for 2 mins and got the ticket number and came back to talk to her... What is going on... He stated again, "You were being rude and she did not wish to talk to you." I stated I was NOT being rude but now believe me I am going to get RUDE... He again stated I owe the money and I was angry because they caught up with me and now are making me pay the bill...

BOY DID RUDE SET IN... I told him that is a damn lie and he can check my credit and see I am a great customer with a great credit score and if I was someone that didn't pay her bills, my score would not be as high as it is... He then states, "Well, if you want to keep that score high I suggest you pay this bill because we can damage it for you." I was so pissed I could not talk then I stated, "Really you are throwing that at me that you will damage my score." He said, "Well ma'am, it will definitely happen if you don't pay this bill."

At this point I could not even talk, I could feel the anger inside me and I did not like that feeling at all... At this point I totally lost it and told him to go to HELL and I would NEVER pay that bill they were total ** and that they could call as much as they wanted and my so-called rudeness would definitely kick in and each time they called I would say the same thing so be prepared to be told ** OFF and I will hang up...

This company needs to be followed up on, they are stealing money from good people that work hard for what little they have and to have a corporation that treats people like this is beyond WRONG and they know they can do it and no one cares... What's going on today that a place like COMCAST can steal money and get away with it... What is our senators and legislators doing to let big business hurt people... They don't care, it appears there are so many complaints on this computer about COMCAST and NO ONE is stepping in to do anything, it's so WRONG!!!!!

Also, why must a person have to pay a high price to watch cable in the same house - it's a big rip off - use to all we had to do is run cable to our TVs then, now if you do not have a box & pay $10.00 or more per box, then its too bad - very overrated and overpriced! Customer service is lousy, doesn't do anything, they say. Also they had to run a new cable, 2 months ago and it's still lying in yard.

Joke's on me, I guess, for not keeping up with the details on my bill but the saga continues. This past fall money has been tight and I've been throwing Comcast whatever I can afford, whenever I can afford it (bearing in mind they're charging me for a service I do not want and do not even have the equipment to use). This past Tuesday (12/17) I come home to find I have no internet. They'd caught up to me! So I logged into my account and paid off the total Past Due amount ($88) but there's still a balance of $50 or so. I call to see what else I need to do to reinstate service and I'm told once the payment clears there should be no problem. I also speak to someone in billing about the TV & modem rental charges and she confirms, yes, there's no way I could have used it since I've been marked as "picking up a box" since June, and there's no record of me renting a modem. She files a complaint ticket and I'm told I'll have an answer by 12/29 (which in and of itself is pretty weak since it's a cut and dry case of them ripping me off but I'll take what I can get).

Anyway, next day (12/18) I still can't activate my service (they told me it should take a few hours...now it's been twenty-four). I call again and someone begins helping me re-link my modem to the account (because it's been erased from my apparently disconnected account). Then I'm told he can't add the modem because I need to talk to billing about reconnecting my account first. He transfers me...the call gets dropped. I call back and this time I'm on the line at an outsourced center, which is a sure sign that nothing is going to be accomplished. I get more scripted lines and I repeat, I've been told that billing needs to reinstate my account since I've paid the past due amount. Billing forwards me somewhere else. I can't even keep track at this point, then someone tells me my account is in collections and I need to call them. What in the world?! I'm not even three months behind and I paid the Past Due amount (which I've been led to believe is enough to reinstate my service). I lose it at this point and demand to speak to a supervisor. She gets on, feeds me more of the same, then puts me on the line with yet another "supervisor". This person now tells me that I need to pay another $27 before they'll reconnect my account.

Please bear in mind through all of this that they owe me six months of TV and modem rental fees that I don't even know if I'll see. And I tell her all of this and she keeps repeating the same script to me. "Are you listening to anything I'm saying?" I basically yell at her and she tells me to calm down and they need that $27. This company is insane. My cousin is going to call them tonight because as a young woman in my early twenties who sounds like a teen on the phone....well, I'm not getting anywhere with them.

Well yesterday a collection agency called and said I owed COMCAST 71 dollars and change FROM THE OLD ADDRESS. ARE YOU KIDDING. I go online and print out my old address bill dated 12/1/13 and it shows 0.00 amount due today. The agency called again. This is total crap because it was such a mess up here and they could not collect on me here cause so many people know how bad it was including a friend that works for another company. They are trying to get me to pay for the old address. I hung up on the guy today and will continue to do so. They can shove that 71 and change up where the sun don't shine. I am done with that pack of lying trash.

STAY AWAY FROM COMCAST. They will rip you in any way they can even if they have to lie and they do that on a normal basis. They are a garbage company. Review all the complaints. Even at the BBB they have complaints which is where I am going next. I am going to go to every site on this computer that has an area for COMCAST for complaints.. People should KNOW.

He didn't tell me that there is $15 self install kit fee. They start adding $10 additional fee for Blast internet. When I called and said I would like to cancel my account, their escalation department told me that there will be a termination fee because I am on a contract. I have NOT accepted any contract either on the phone or through email. When I talked to the manager in the escalation department, he said I have a different package and I did not sign a contract. So they basically don't know what they are talking about and are not connected to each other.

In the second week of August, I had to admit to a hospital and had to spend 16 days in the hospital. When I returned home, I noticed that my Internet, phone, and TV services had been disconnected. When I called Comcast, I found out that they discontinued the service in 30 days, because I did not pay my bills. I informed them that I have intention of continuation of service and also mentioned about the 90-day grace period.

Then I got Dish Network and AT&T service connected, but Comcast did not release my phone number. It took about 20 more days to get the phone number ported back to AT&T. During this period, I received an invoice of $371.00 for their service. I called the billing department of Comcast who promised to adjust it. It did not happen. Then I drove to the Comcast service location with the contract showing the 90-day grace period to request them to correct my account. I continued to receive invoices, so I wrote a letter explaining what happened. Nothing changed. I received the fourth invoice three weeks ago. Then yesterday (12/07/2013), I received a letter from a collection agency for this $371.00 offering me nothing.

I am annoyed and it bothered me so much that I could not sleep well the whole night yesterday. I exhausted all my options trying to get Comcast adjust their billing system. I question myself, "Where are those consumer protection agencies when a company like Comcast can trouble so many customers like me who pays bills in time and wants to live peacefully?"

I complained to Customer Care about this and they told me it's clearly written on contract (extremely small letters). My experience with Comcast has left me with bad taste for shotty business practices by one of the largest cable-internet providers in country! Be sure to read Fine Print before you sign with this provider!! :(:(

I asked for a new number, they refused to give it to me. I ask for adjustment on my bill... They have to send me to a different department because they don't have the authorization for that. I ask for a change in my account and drop the phone, they tell me that I can't do that. So, why am I talking to them if they can't fix or take care of my problem? I also notice that they change the billing due date of my account, and increase the bill every couple of months. I will never recommend Comcast. The problem is they have the market in my area so there is no other competition. I paid on time but then suddenly I am one month behind? I am paying for a phone number that I can't use, I have my cable go out at least once a month, my phone number has been given to someone else four times in a year. Thank goodness I have a cell or I would have no ability to call for 911.

However, a few days later, I received a call from another rep pretty much informing me that my prices would go up quickly and that I would be better off adding cable TV to the account in order to lock in pricing that would be comparable to the internet only price and would not be subject to change for years rather than months. Ok, I do not understand this, but I signed up although I do not much care for cable TV nor did I really want it. Anyway, I received the cable box but was unable to get it to work. I spent hours calling different #'s, trying to get help. Eventually, I did reach a young lady who tried to help but after trying to fix the problem remotely, she was unable to do so. The only picture that came up on my screen was a message saying that I was not authorized to use the service and listed a number to call which was useless. She said that someone would contact me in the morning to come and check out the problem.

I explained to her that I had just spent a considerable amount of time dealing with their defective equipment and that now I was being asked to stay at home and wait for a service call. This to me is very unfair. It is their equipment/system that is defective. My time is valuable to me. If I perform my job badly, I am forced to pay out of pocket to make up for my deficiencies. I am so fed up with large companies that suffer no consequences and do not compensate those that they have affected in a negative way. Of course, what will happen is that I will continue to have to pay a bill for something that is not even functional or get cancelled if I try to deduct money for wasted time from my bill. Well, guess I better get to bed.

I could swear we live in computer age now and one computer talks to the other, obviously not within Comcast customer service. I have spent 1hour and 33 min on hold today trying to talk with customer service and finally when I came off hold, the recorded msg says, "I'm sorry but the business dept of Comcast is currently closed. Our hours are 9-5." The problem in my eyes is Comcast doesn't give a damn about customers who disconnect services. There is no Customer Service within Comcast!!! Just a Recording!!

Then, a supervisor called me and said he would give me the DEAL, and remove this mystery $105, if I would sign the 2 year agreement. I then said put it all in writing and I will do it. He then stated he could not put the FREE INSTALLATION in writing but I HAVE HIS WORD!!! I declined and you better do the same! Any company this shady that puts bogus charges on a bill when you haven't even signed up for service yet and won't put free installation in writing when it's on their brochure is a total scam in my opinion. DON'T GET SCAMMED by these pirates! GET EVERYTHING WORD FOR WORD IN WRITING!!! BEWARE!!!

The contractor came into my home as if it was his own. He sat on my couch, turned my television on and advised he does not get paid unless the job is completed and he will be staying to wait on his supervisor since he would not be paid unless the service was installed. So the contractor attempted to complete install without going into the authorized room which caused damage to my wall in my apartment. During this time, four to five hours had passed, he reaches out to his supervisor and manager for assistance. They too did not have valid Comcast IDs (also expired) and were denied access as well. After being informed that neither the representative nor his management staff had current IDs, I contacted Comcast customer service department. They then escalated the situation and advised a supervisor would call me back. I eventually got a call from Sam ** who later I found out was a field manager for the technicians.

Sam advised me of his outrage with my situation and assured me this was not Comcast normal practices and you take these situations very seriously and advised he would seek corrective action with the Contract company, then he would take care of me and compensate me for such a potentially dangerous situation. Sam advised me that he would provide me with six months of free service and all I would need to do is call him when I received my bill and he would credit the account in full. Sam advised that he would need to wait for my services to be installed before he would be able to issues in credits on my account, advising that he was not in customer service and would not be allowed to issue the credits until then. He provided me with this contact number ** and advised me to reach out to him if I need further assistance or have any other issues. Had Sam not offered this as compensation, I would have never installed the service and would have sent a complaint such as this to address the issue and gone with another provider.

I am dissatisfied with your customer service because Sam never followed through with his promise. When I reviewed my 1st bill and called Sam, he advised he would take care of it. When I received my second bill, there was a credit but there was still a balance due. I called Sam again regarding the issue. He advised that he would take care of it and complete the full credit for my account. Unfortunately, the same issue was present the third month in May. I then received a collection notice regarding the non-payment of the past due amount. I called, let him know that I was upset regarding the collections notice because he promised me free service. Sam advised he would take care of it and complete the full credit for my account but I would need to pay my pay per view charges of about $7. I then called collections and advised them of the situation and I would be only paying for the movie order and that a manager was working to credit the rest of the charges.

Later, I received another collections letter regarding my service with a large past due balance. I then reached out to Sam several times regarding the issue and left several voicemails expressing how upset I was that he did not follow through with his promise to me which was the only reason I continued with the installation and set up another appointment with him for service. I have attempted to resolve this problem by reaching out to Sam ** directly. After several failed attempts to reach Sam, I reached out to customer service and that experience made an already difficult situation worse. I'm very understanding to call center practices since I work in that same environment daily for Verizon Corporate. This is also why the horrible service I received continues to baffle me. There was no assurance of help in resolving my issue. Every time I called and spoke with a different department, they advised that they cannot handle the situation and were not authorized to issue such a large credit.

I have failed to come across a representative that has owned the issue to ensure resolution. I called in and spoke with a representative by the name of Mary the week of July 22nd. Mary escalated my issue to her supervisor, ensured me they would follow up on the issues and send a direct email to Mr. ** requesting him to contact me and that they would follow up with me Monday evening to see what the results were. I advised them I did not believe Mr. ** would call me since he has failed to return any of my previous calls to him. Lo and behold, Mr. ** never called me that Monday, July 29th. I advised Mary of that when she called to follow-up. Then to my surprise, Mary advised Mr. ** never replied to her supervisor's email and there was nothing else that she could/they could do since Mr. ** failed to respond to the supervisor's email or return my call. I requested to speak with her supervisor again. Mary then advised that he was out of the office for the day.

I requested her to have him call me the following day, which never happen. I attempted to call the Supervisor on the number he called me from previously, 410-248-2600, and got a message that the number is not a working number. This is very disappointing because in the beginning, they offered me the assurance of help and they guaranteed a follow up. So I called in again today to the collections department to advise them again of the issues I'm having with my account. I spoke with a very understanding representative named Devonte who advised that he saw everything I stated to him about this issue on the account noted from the day the service started. When his supervisor Jennifer got on the line, she was not very helpful and was not willing to own the issue to ensure resolution. She stated she did not have authorization to issue the credit on the account, so I asked her who could. Jennifer did not provide the requested information but continued to state she was not authorized to issue that credit.

I then began to go into detail in regards to my unpleasant experience stating that this could not be legal. Then Jennifer transferred without my knowledge to the legal department without explanation. I then was on the line with a legal representative by the name of Mike. I advised that I was not sure why I was transferred to him and I let him know I was upset. Mike then disconnected the call. To be hung up on after 55 min of being on hold and being transferred against my will, I have to say my experience with Comcast thus far in my option is the definition of horrible service from start to finish. It's also sad to say that this seems to be standard practice based on my own experience with Comcast. During my several calls to the service center, I've been hung up on several times. I hope there is integrity within your company and that you will honor what was promised to me.

So you can see why I am upset. I spoke with someone at Comcast in customer relations after this who said he would issue the credits promised but was not be able to issue any credits for the additional inconvenience of getting the credits issued. Turned out he lied like everyone else and never fully credited the original promised credit to the account. The complete opposite of what was discussed via our emails and phone conversation. I will submit this complaint to every possible outlet. I see no integrity at Comcast at all.

After 3 failed attempts on the phone, I dutifully went through the activation process again, had to reset all my devices (laptop, tablet, phone) and now I have service again. Once I got online I posted a complaint on their website. The "chat" representative wanted to sell me a service plan to guarantee that I would always have service. REALLY??? You want to sell me something like that for equipment I rent from you?? They are a joke!! I'd give them ZERO stars if I could. They are the worst!!!

I called back several times and given more fixes. Eventually I was told it was a software issue within the X1 box and the problem would be escalated. Nothing happened. Called back a few times over the next several days. A 2nd truck was dispatched and a few little things were supposedly adjusted. A few hours after he left, same problem. Finally I just unplugged the box for 2 days. After that it appears as if it might finally be working. A shame though since Comcast has charged me $60 per service call (which they never mentioned when scheduling) and refuses to credit my account for the period of time when the service was not working. As a result, I have decided to cancel my service and switch to DirecTV. Funny side note - in speaking with a representative from their Customer Solutions department, Lakisha told me the only thing she was allowed to do is to disconnect or downgrade service. Maybe they change their name to the NO Solutions department. :-)

Give me a break Comcast. You're thinking of yourself not your customer. What do they care that it cost the customer to take off work. As long as it does not hurt their bottom line. If there was another (cable company) instead of Comcast I would drop them in a heartbeat. They have cost me too many days of missing work.

2. My home phone has been out since the end of August. They have attempted to correct the problem several times to no avail. They have sent out a tech, told me it was an issue in their office, etc. The phone works for about 24 hours and then nothing. When you call my home, the phone goes straight to voice mail. If you attempt to make a call, you get a busy signal. I wish that my cell phone worked inside my home because I would disconnect this service with quickness. I am now looking for new phone service. Don't even try to call and ask for a supervisor because they are always unavailable.

First - the agent Toni was really nice, but to be honest, I felt like she (and Comcast) dropped the ball. Eventually, however, she got me straight, although I did install the equipment myself. This was due to problems scheduling the tech. I sometimes work out of town, and I didn't want to wait til the following week. I wanted to get back Sunday, and watch football. Not her fault.

Second - the cable service seemed to be wonky at times, with On-Demand features being unreliable, and some regular channels being "temporarily unavailable." To be honest, I did not call about these issues. Frankly, we were already considering dropping the phone and cable portion, and it seemed moot. But really? Basic channels not working? For weeks? Come on Comcast!

Third - By the time I was ready to downgrade to Internet-only service, the 30-day "customer satisfaction guarantee" was nearly over. I felt sort of guilty, but I called anyway, thinking that downgrading was better than quitting altogether. This is where it got weird. Both service reps I spoke with were pushy about why I wanted to downgrade, and seemed petulant and reluctant to escalate the call. The first guy kept me on hold for nearly 20 min, on an open line, insisting I think of a way to be happy with my "awesome deal". He kept saying he couldn't get a supervisor on the line, and I asked him to put me on hold and please stop pressuring me. He did, and then in a few minutes (5 maybe?), the line went dead. This after a 50+ minute phone call. What a waste. At that point, I hadn't even downgraded, which was the whole point. I was badgered for a while then disconnected. Fail.

Fourth - The next guy was a lot nicer, literally promising me he wouldn't hang up on me. I explained everything about the 30-day thing, the downgrade (again), including all the issues with the cable, and my general ambivalence about the phone service, which took 20 min if you factor in automated-menu prompts, holding, and him explaining what their service rates were and everything else. I was about to sign up when he told me he couldn't tell me how much the actual monthly bill would be. "70 or 80 dollars," he said. The first guy told me "60 or 70 per month." I wanted a price that did not have a $20 range of possibility. He said he could not do that. What business can get away with THAT? He said he could have a supervisor get on the line. He went away and came back, saying that someone could call me back in two hours. He said, after some run-around and other dialogue, he said he had to go.

I reminded him of his promise not to leave me hanging. But I was very insistent and annoyed by this time so he tried to appease me, and perhaps his own conscience, by trying again. No dice. He had to hang up. But he said he would have someone call me within two hours. Another 45+ min waste-of-time. Evidently, the supervisors have a lot of unhappy people to keep them busy. Fail.

Fifth - This time, I wised up. I called Verizon. The guy was super nice, got me squared away quickly, for less money. Score.

Sixth - I called Comcast, again, and went through all the prompts, again, waited for a rep, again told my story, again only this time I said I was cancelling altogether. Case closed. I was within the 30-days, no problem. I made sure I wouldn't find any surprises in my mailbox or owe any more money or fees. Nope, she said just return the modem and DVR and stuff this week and it's all good. Whew.

Now for the punch line. That supervisor finally called me back. After explaining everything, AGAIN, I wanted to make sure I wouldn't face any hidden charges or extra billing issues. Nope, she said just a final bill for the credited charges. Oh, and that $2 rental for Harry Potter. Really? REALLY? I pointed out that after the hours (literally HOURS by now) of run-around, pushiness, and general reluctance to help on any level whatsoever, that surely, SURELY, she could credit that $2. On principle. I mean come on! She argued back that she already credited the month of service and that I should be content and satisfied with that and pay the final bill of $2.

I reminded her of her contractual obligation with regard to the 30-day guarantee, and that it’s not anything I should be overly grateful for. To this, she had no argument. I asked her to please, just do it to make me happy. Clearly, I said, it’s the right thing to do. By this point she could tell I was on a roll and relented and gave me the credit on principle to make me happy because it’s the right thing to do. Finally. Thank you.

All in all, this was a total pain and I will never do any business with Comcast again. Also, I would not recommend Comcast to anyone ever, even if I hated them. As negative a rating as possible would be applicable here. Comcast sucks!

I went to the Comcast store and picked up the equipment. When I got home I plugged everything in and called to activate the service. Again, India support person could not get the service to activate. An error was coming back from my box. Did I mention it was the last game of the World Series that I couldn't watch unless this service was activated? I was transferred to billing because there was an open work order on the phone number. When billing answered it was voicemail!! I was on that call for 45 minutes.

Called back. Again, another India support person, same issue. I asked to be transferred to a supervisor and was disconnected. I think that's the tactic for getting an angry customer off their back. Finally I gave up for the night but I missed the game and wasted 90 minutes of my time. The next day called again and asked for a service man to come out free of charge to get my service up and running. I was transferred 5 times and finally was able to speak to an American who promised someone would be out the next day between 3-5 to turn on my service.

I got a call that night giving me a new phone number. Apparently, there was something in pending on my number and that would remove the work order. NO ONE told me that! At this point, I was so livid I didn't care about the phone number. The next day at 2:50, I got a call from Comcast saying the service man would be there between 3-5. HE NEVER SHOWED UP!! I called and the recording said, “Oops we see we missed your appointment.” An Indian got on again and told me the service man was running late.

Why didn't I get a call from him? It was 6:30 - 1.5 hours late! Then I questioned him about why did I get the “Oops we missed your service” message, and he said the service man wasn't coming! He actually tried lying to get me off the phone. Needless to say, I called Verizon and spoke to an American after 2 rings - no wait time - who was very knowledgeable. They are sending me the equipment and a $50 gift card because it will take a couple days!

I am taking the equipment back to Comcast today and cancelling ALL work orders. Wonder how long that will take to get straight. Right now I'm worried about getting my $100 back! DON'T EVER SIGN UP FOR COMCAST!! The service is extremely bad. The people in India just want to get you off the phone and will tell you what you want to hear just to get you to hang up. The most misleading thing of all is the President of the company on the website saying how great their customer service is. What company is he in charge of?? It's not the Comcast I dealt with.

I should have known this was going to be bad from the start.

In September my 6-month special offer was up. So I contacted Comcast to cancel and they talked me into staying by giving me a good deal for the next 6 months. During the time I was on the phone with them, I attempted to pay my bill ($60.33) online. It refused my payment so after I got set up for the next 6 months, I was transferred to another agent to find out why my payment wasn't processed. After waiting on hold for an hour and a half, I finally got a representative who said I had a credit of $88.99 on the account. I asked what the credit was for and they were unable to tell me but transferred me to another agent who also said I had an $88.99 credit but they were not sure why either. I was told this was why my payment was declined.

So later that day, I go to watch TV and it was not working at all. I called them back. They informed me with the change in service the HD was taken off but with my equipment I had to have HD. They set it back up and adjusted the charges. I asked this agent to confirm the bill was ahead and there was indeed a credit of $88.99. I asked them specifically to confirm this since I did not want a late fee or to have a payment show up late. They confirmed this was correct. I assumed this had something to do with my first month billing screw up, so I believed the agents when they gave me the information.

In October, my bill arrives with not only the previous month's charges but the new charges plus a late fee. I called again and got a bunch of runaround. They said it was a coding error and that is why I was told I had a credit when there wasn't one. I said just cancel my service. I cannot handle all of the discrepancies and needed to eliminate the stress. They tried to keep me as a customer; they offered to "rectify the situation" and eliminate the whole bill IF I would keep the service. I refused to stay a customer with them. So now I'm waiting for my final bill.

I was sent a bill charging me for October and November, which I cancelled before this billing. I called them two days ago. They said there is now a $17 credit and I'll receive a check for that amount - what this credit is for they will not explain. Today, I got another letter stating I owe $199 (bills, one of which is for a month I don't even have service and late fees). I returned their equipment and have not received a check for the supposed credit nor have I gotten a final bill as of today. I was told I'll get the final bill, minus the supposed "late fee" and if this is correct, it should be no more than $125 total (I was also told I'll be receiving a check for $17 and there is nothing owing).

I called Comcast and they did not come until Saturday! They said it was probably theirs and someone would call me that night to get it resolved. It is Monday evening and I'm still waiting!!!!!!!!!!!!!!! I have a hole in my pipe in my backyard! We are a family of four who have to shower, wash dishes, wash clothes and most of all use the facilities!!!!!!!!! Why is this not important to Comcast who we have a freaking bundle pkg with anyway?! This is serious and needs resolution ASAP! My living room floor and dining room hardwood floors have been destroyed by water and my husband and I had to stay home from work to clean the huge mess.

I have asked to speak to a supervisor or manager, but they are helping other customers and can't be bothered to call the Albans who need them, not to add or change a premium channel, but fix the mess they made in my backyard and my first floor of my house. Tomorrow will be a week since this started, so let us see if we get a response after this post. After 45 minutes on hold on Tuesday, 10/22/13, we are told by the supervisor that the info will be forwarded to his supervisor. Oh my goodness! We just don't know what to do.

Customer service (this is a joke) said it was our fault because they allegedly called us to confirm. We were here at the appointed time and no one had called. There was no message on our phone. Honestly, are you supposed to sit at home 24/7 because Comcast may call? The rep. I spoke to was rude, arrogant and didn't care. I said I wanted to cancel my service and she said I had to speak to someone else. I was on hold for 30 minutes and finally got the worst person I have ever spoken to - rude, arrogant. Comcast doesn't give two flips about their customers. I'm going to try to get an old fashioned antenna installed on my roof as Comcast has a monopoly on TV service here. I plan to switch to AT&T for phone and internet. Our business has Comcast for all services as well and I plan to switch this to AT&T. This had been a lucky day for AT&T.

10-17-2013, we call the Complete Recovery Corp. A lady answer the phone. I gave her the UPS tracking number. She said it is my job to track the UPS number and make sure the equipment return back to Comcast or Comcast will bill us $800. 10-17-2013, we call Comcast disconnect dept. She took the tracking number and will do the research and let us know. She refuse to let us talk to her supervisor. 10-17-2013, call back to Recovery Corp. A man took the tracking number and told us that he removed the collection off our account. It is done. It is shocking that Comcast told us that we have 30 days, until 11-6-2013 to drop off the box, but they send our account to collection in 10 days with $800 bill threat.

Thank GOD, we kept the UPS receipt with tracking number. Our State Attorney office inform us that Comcast is contractor for the city we reside. There is a city website with Comcast complain form on it. We file the complaint. A city officer called us back and asked for the UPS tracking number and made sure Comcast will not harass us anymore. The Comcast monopoly is scary to us. 18 years with Comcast, this how we end up with. GOD bless hard working consumers.

Problem is, when I tried to email it, the email address came back invalid. Then, I tried to fax it multiple times and there was a busy/not responding message that came back every time. A month or so later, I was finally able to go to a Comcast location and cancel. Then, I get a bill from collections for my deceased father saying that he owes for services provided after he had already passed, because THEY WOULD NOT LET ME CANCEL IT!!! How crazy that now they want to be paid because of their terrible policies that would not let me cancel the account for almost 2 months after he passed? Absolutely ridiculous. I will NEVER use Comcast because of this situation. The customer service was horrible and they apparently enjoy ripping off and taking advantage of people who have lost their loved ones. Shame on you, Comcast!!!!

The lady advised me not to pay my bill until I get new bill. I get it, the amount is only $23, and that is for September. I get a bill for October and it is over 220 dollars. I call them and they tell me that it is from the August bill and this month I told them I am not paying for August bill when it was supposed to be credited and that I was told that I will only pay $36.99 for internet for now on. I called their customer solution and the gentleman tells me that is what my bill is and for me to pay it. I told him that I do not have triple play and that I am not paying for something I do not have!!! I have already put a complaint in with BBB and going to call their headquarters on Monday morning.

When I tell them about online speed tests, they claim I'm getting in excess of 12 Meg, and that the online services aren't accurate. All of them? Give me a break. Dropping telephone service as soon as my contract is up. Now if only there was an alternative to cable internet service, that was as fast (when it isn't being throttled). Cable companies are legal monopolies. It's well past time to put a stop to that.

One time a credit was approved but was later over-turned by someone else who had no contact with me. This is a terrible company to deal with, and I recommend to any potential new cable customers that if you have another alternative then you should go with the other company. However, I have dealt with DirecTV and Dish, and they are all terrible. I previously had internet through AT&T U-verse, and we received decent [not great] service from them at least they were not blatantly dishonest like Comcast has treated me.

Comcast seems incapable of billing me correctly, and every month I have a $15 increase [with no explanation] in my monthly service. Also, we had a continual problem with slow internet - don't believe their hype about cable internet speed. The U-verse broadband was way faster, could handle more devices, and was consistently much more reliable! Comcast "offered" to send a tech out at no charge and to the guy's credit when he left, the internet has performed much better, but of course the idiots in Comcast billing dept added a $60 charge for the visit to my bill - which I refuse to pay!!

Moving on I called to ask why my bill is in the hundreds only to be told I had a promotion (never informed) added to my account. For 10 dollars a month. After 3 months, you are auto-billed for this promotion at the regular rate!! I explained I never knew I even had this pay channel! I've never even gone to the pay channels because I specifically asked for the least expensive program they offered. I was told "well, this is auto added (being charged each month regardless if you know about it or request it." Not being able to see my statement there is no way of knowing!!! Once you choose paperless, there is not an option to go back to paper. At least I couldn't find it, nor could the representative.

I was told they can remove one month of the promotion out of the three that was"secretly" given to me, then remove the permanent unsolicited pay channel beginning next month. Are you kidding me??? They have done the same with HBO Starz and Encore. As a single mother, I have been robbed by this company!!!! I asked for a supervisor and was disconnected. I called back left on hold for 40 min. Once I did get to speak to someone at customer service I was told to call back to speak to a manager.

During the 1 year period, I did not have any problems with billing. But for some reason, on my 13th-14th month of service, after speaking to a Comcast account rep, she informed me that my bill would be increased an additional $7/month because I am renting a cable modem from Comcast. I informed her this is incorrect and that I have owned my own modem since I first became a subscriber. She stated she would submit a ticket to the warehouse and check my modem serial number against their database to make sure it wasn't one of theirs. A few days later, I receive a letter from Comcast informing me my monthly charges would be increased to correct for the equipment on rental.

I call back 1.5 weeks later and the rental fee is still on my account and the ticket has not been resolved. Upon their suggestion, I fax over a copy of the receipt showing I purchased the modem, which clearly shows the modem was purchased almost a week before I started my services. Another week later, I call again and the charge still has not been removed. The rep assured me that someone is looking into it and to allow a few more days for processing.

More than a month after my first call, I receive a 2nd identical letter. I called billing and the rep I spoke with said she would submit a ticket (again!) to have the issue looked into. At this point I was extremely irate that so much time had passed and the error still hadn't been corrected. It wasn't until I started raising my voice and stated that I would be canceling my services that the rental fee was finally removed. The rep credited my account for the rental fees accrued and immediately after this I disconnected my internet service with Comcast and had Verizon set up my service the next day.

I looked online at other complaint boards and apparently misbilling for a customer-owned modem is pretty common practice for Comcast. Luckily Verizon Fios doesn't require a modem and they even provide the wireless router for free.

At 2:57pm, the same dispatch woman with the same rude voice called and left a message informing me that the technician is at my door. At this time, I was not able to pickup the phone since I went for a walk with my dog. I returned home at 3:19pm and retrieved the message. Soon after, I went on Comcast chat and wanted to reschedule yet for another appointment (number 3). Paul, the rep, scheduled a new appointment for Oct 5, 2013 between 5-7pm. I also wanted to file a complaint against the above mentioned dispatch woman. However, after explaining the situation to Paul, I was disconnected from the chat. I have no idea why I was disconnected. I reconnected and was connected with Joseph.

I asked for the ticket number of my new appointment. He provided it. However, he said that the appointment was scheduled for Oct 4, 2013 between 1-5pm. In other words, there was no sign of my new appointment or old one (the one between 1-3pm). This occurred at 5:03pm EST. I am completely disappointed with the lack of professionalism and the lowest quality of customer service on the part of Comcast employees. It looks like I'm on the market for a new internet provider.

The technician then went outside for 45 mins sitting on the back of his truck on his cell phone. I then went outside after seeing how long he was gone when I noticed another Comcast company truck pulled up. He spoke to the other person for a minute then introduced him as a supervisor. The man who was supposedly the supervisor told me the same thing about finishing the other 2 jobs on the technician's roster then coming back to do mine. At this time, it was 2:30, so what other choice do I have? I agreed. I waited until 6:30pm to call Comcast customer service line to see what was happening. They told me that the technician would be back later. I called one hour later when I saw that no one showed up.

I spoke with a representative who told me that the technician said he couldn't gain access in the basement. I told the representative that the technician, myself and the supervisor were in the basement when he told both of us it would take up too much time. The representative then told me he could do nothing about what happen and could only reschedule!! I asked to speak with a supervisor and lo and behold, the supervisor had an attitude and said all she could do is reschedule or cancel out my account if I don't want them to come out at another time because there's nothing else she can tell me so I needed to make up my mind. What kind of behavior is that from a supervisor and a big company such as Comcast?

On the installation date, Wednesday, September 11, 2013, the Installation Technician, Terry, was on onsite. Terry informed us that the internet speed that we were quoted during the sale was not a possibility. Terry informed us that Comcast's systems likely told the sales representative who contracted services with us that our area is on a Data Over Cable Services Interface Specification (DOCIS) 3.0 network, but our area is actually operating on a DOCSIS 2.0 network. Research has led us at ** to an understanding that DOCSIS 3.0 is the latest generation of DOCSIS, an international telecommunications standard that lets cable television operators add high-speed and telephony data to their current cable TV systems. Simply put, a DOCSIS 3.0 network can provide faster internet speeds than a network running on DOCSIS 2.0 technology.

My partner, Gabriel, talked with Terry about this oversight and decided to allow Terry to continue with the installation, under the understanding that we would be able to reverse the services if we were not satisfied; Gabriel was told that we would not incur additional charges if we canceled the agreement under thirty (30) days. Gabriel was aware that the phone numbers were then in the possession of Comcast and that it would be best to go along with the technician's advice if we did not want to risk the chance of losing telephone services. In the interim, we attempted to contact the Comcast Sales Rep., Stephen **, to explain the information we were provided by Terry; but he was not available. We left a message on his voice message requesting a call back at this earliest convenience; we did not receive a callback.

After disconnecting our connections to the previous network, the technician (Terry) noticed that he could not, with Comcast's equipment, run our telephone over the same lines as our previous ISP. The previous cable company runs a voltage through their lines to the telephone outlet; this kept shorting out Comcast's telephone modem. Terry informed us that Comcast would have to run new lines from the outside into our facility for the telephone installation to work out. He said he was not prepared for that task and that it would take longer than he was scheduled for at our location. It would require that we initiate another installation appointment request. Terry said that in the interim, he could connect everything back up to the previous network.

Gabriel told him to do so, and he did. Gabriel also let Terry know that we no longer wanted services with Comcast because Comcast would not be able to deliver the internet speeds we were promised. Terry also contacted the dispatcher to let them know that our area runs on a DOCSIS 2.0 network and that we no longer wanted services with Comcast because we wanted to stay with the original cable provider. He also checked to see if we had a dial tone with the phones. He checked to see that we had internet and cable before he left the premises. We had all three.

Once the Technician left, we noticed we could not receive incoming faxes or calls. We could only make outgoing faxes and calls. Again, Gabriel attempted to contact our sales representative, Stephen, via phone to inform him of the gravity of this matter; he left a message for Stephen, but again was met with a non-return of a phone call. We spent the rest of the day not being able to receive business phone calls and faxes on our office phone; this ends day one.

On Thursday, September 12, 2013. Gabriel sent an email to Mr. Stephen **, our original ISP's Account Manager, Gary **, and an attorney (who requested to be nameless unless we are seeking services with him on this matter) and finally received a response from Stephen in the mid-afternoon, though the response was now via email. This is the only medium by which we received any future communications from him. In his message, he says the matter lies squarely with our original ISP. Gabriel responded with a phone call to him. Gabriel believes he was able to catch him on the phone this time. In the conversation, he addressed Stephen's claim as less than probable because Comcast had control of our phone number.

We have kept every back and forth communication on this matter. Most of the communications emanate from our end, with little responsiveness from Comcast. Stephen said that he would look into it. Before this conversation, Gabriel attempted numerous phone calls to various Comcast support professionals to get the matter resolved. Mr. ** of the other company even reached out to Stephen in an attempt to get the numbers snapped back (a process in which no paperwork is required on my end to get the numbers released back to the original ISP; this must be initiated prior to the process being completed). He forwarded to us an excerpt from an email that shows that he requested that a snap back be carried out. Gabriel even left a voice mail message on his supervisor's (Mr. Robert **) phone requesting that he call him back via cell phone. We spent the rest of the day not being able to receive business phone calls and faxes on our office phone; this ends day two.

By Friday, September 13, 2013, Gabriel has left at least two phone calls on Stephen's supervisor's voice mail, on separate days, requesting a callback, but we have not received a callback to date. We have also spoken with a supervisor of Comcast's Fulfillment Department (Mr. Greg **). At least until Friday, 09/13/2013 (48 hours) we were able to make phone calls and send faxes from our office phones. By the afternoon of this day, we were not even able to do that. We immediately attempted to notify Stephen about the situation by phone, but reached a voice recording. We asked that our business phone number and fax line be ported back to the other cable company. During the same time, we received communication from Mr. **, who had been receiving updates on our status, that Comcast completed the porting process. We would now have to initiate a Letter of Agency (LOA) to officially request that our phone numbers be released from Comcast to the previous company. This should have never happened because the porting process should not have been completed. It goes against what was discussed between Gabriel and Stephen.

Gabriel spoke with a total of three people from three separate departments with Comcast about this situation on the phone during this day. The second person he spoke with arranged to have a technician come back the same day. The appointment would require that Gabriel be in the office during the hours of 5 PM to 7 PM. Gabriel obliged. When the technician Marvin arrived, he informed us that he had been misinformed as to the manner of work he was to carry out. Marvin informed us that he was primarily a home installation technician and had a limited knowledge of commercial systems. He also informed us that he was of the understanding that we were having internet troubles. He did not have the equipment or toolset to install a commercial phone line. Our time was wasted. The third representative Gabriel spoke with on the phone that day was a dispatcher named Patricia, who assured Gabriel that her supervisor, Chastity, would call him back when she finished up another phone call. That phone call never occurred. We spent the rest of the day not being able to receive business phone calls and faxes on our office phone; this ends day three.

It has been more than 96 hours, more than three business days, and we still do not have phone lines. To add to the problem, we can no longer make outgoing calls or faxes. At this point, our phones and fax machines are useless. We have exhausted our means of reaching an easy solution to this matter. We have explained to more than ten (10) Comcast representatives the seriousness and the impact that this outage has had on our business, but to no avail. Multiple times we explained the fact that we are a healthcare facility and that some of our contractual obligations require that we have 24 hours phone coverage. We had a client that almost had an anxiety attack due to the fact that he/she thought we went out of business and had not made prior arrangements for him/her.

We've had to update our website multiple times over to address the fact that our phone lines are not working. We've likely lost income from at least five (5) new clients due to the fact that most of our appointments are arranged by phone, not walk-in. It is not possible to arrange an appointment via email because unencrypted information sent over the internet is subject to interception. A person's HIPPA-protected information would be at the disposal of an unauthorized individual or network of individuals. We have also not been able to receive various authorizations from multiple insurance companies, authorizing services to our clients. We've no way of knowing if any of the doctor's offices to which we are in circle with have sent referrals to our office to have their patients seen.

This is not good for business. I am pleading with whoever reads this, to please assist us in getting the matter resolved. We are a small business; this matter may be minor for larger organizations, but we cannot afford another week of this. Comcast should not be able to do this to other entities with impunity. Lastly, we have contact information for another small business in our area who has experienced similar difficulties with this company.

So I started investigating this and I start to realize each month, every single month for over 8 months, Comcast has been clearing my online "web" payment and also taking out a ppd amount (ppd meaning prearranged payment and deposit) which I have never set up automatic payment with Comcast, not ever! So why is this happening?!?! I wrote to "Tom" and am sending snail mail to corporate because someone must be held accountable for double billing me for over 8 months. I am a hardworking person who pays their bill each month and on time!

I told 'Chandler’ (sounds like a fake name) that I have a receipt that shows I went in to the nearest Comcast site and returned all equipment and settled everything to a "zero balance". He argued that it's true I don't owe for the equipment, but only "for services rendered". I argued that I'd called weeks before we moved back in May to shut down our services and that when I got a bill for services after we moved. I went into the store site to settle the fact that I hadn't used the services since the end of June and the clerk there assured me "no worries, this happens all the time" and "You won't have to pay even though I show no record of you calling to close your services down." (What happened to the "this call may be monitored or recorded for quality assurance purposes"??!?!)

I have to say, I do miss the quality of cable and internet broadcast of Comcast, but I am so glad to be done with their awful billing and customer service. By the way, when I returned the equipment, I found out that I'd left some of it at home. The modem, etc. got misplaced during our big move. I was assured by that clerk at the Comcast site that I would not have to keep paying rental for the equipment and she told me to 'just bring the rest of it in when you can'. So, when I found it about a week later and brought it back in, I didn't even trust using their "drop off equipment" box. I waited and waited, along with all the other suckers, to talk to a real human.

Turns out that the first round of equipment I'd dropped off had not been properly recorded!!!! Fortunately, the clerk was able to find proof that I had indeed returned the equipment. But for a minute or so, she implied that I must have thought I'd returned it but hadn't. I ended up hanging up on the Concast bill collector as he spoke like a salesman just repeating his pitch of "Well Ma'am, I see you did return the equipment, but you still owe for services rendered." I can't believe my Concast nightmares are continuing!

My bill was at the advertised price - for a couple of months. Then, it went back up almost to what it had been before. So, I called again, and was told that the lower bill had been a "promotional price" (I wouldn't have agreed if I'd been told that).

Investigated other options, and discovered I could get almost all the same channels for about 1/2 from a satellite provider, so I signed up. It's now installed and when I called Comcast to disconnect the cable and phone (I need the internet for school and work, so I need to keep that for the time being), got a hold of a really snotty tech who wanted to know why I was disconnecting. I told him the story, and he asked how long I'd been a customer. When I explained that I'd had cable since the early 1980's, he said "Usually people who've been customers that long understand how 'Promotion pricing' works". No indication that he was in the least sorry that a 30 year customer had been jerked around.

At that point, I told him that he was about two wrong words away from me also cancelling my internet, and that I now wanted to downgrade my internet to the slowest cheapest thing they have, even if it's two tin cans and a string. I've decided that on my next day off, I'm going to look at replacing my internet as well and be done with them.

In meanwhile, one tech crew was scheduled to come in next 10 days! On Sept 30 then another crew was scheduled in 14 days! Oct 3. My new business is without the phone and internet since the beginning of the September. I keep the operating computer in the old office to do my medical billing and medical records, and see patients in the new office. The worse part is that I have no guarantee that the technician from Comcast will do the job in 10 or 14 days and I will finally be able to move out from my old office.

There is a nightmare. I need to pay the rent for two offices because Comcast cannot deliver the service. I am considerably thinking about draping the ball and look for different internet provider. I, together with my wife, wasted so much time making several phone calls to Comcast to receive very conflicting information.... no results.

After many failed attempts I had to set another appointment 5 days after. The person showed up but according to them, they were there to fix internet troubles, not to do any kind of installation and they could not change the order because it was Sunday and could not contact the company. The person that came was very rude and hostile. Immediately I called Comcast and filed a complaint about the tech and about the appointment. I was told to contact a different number, the place that does the transfers. I called. Apparently since the services had been transferred, the ones that have to do the wiring is the regular company. I called them back, asked to speak to a supervisor. I was discretely declined to speak to a supervisor and the person said they would instead escalate the call to dispatch. I was given a ticket number and a time to expect that call... Nothing..

Once again I call back and demand to speak to a supervisor. Someone rudely comes to the phone and says all they can do is elevate the problem so dispatch can call me. So basically, no one can do anything but elevate for dispatch to call me. Dispatch never calls, so it's an vicious cycle. Over two weeks have passed and I am still unable to connect my boxes to get my service. I am expected to pay my first bill very soon and my issue is far from being resolved. All I need is someone to come in and add some wires. Thank you Comcast. I hope your company just fails miserably and all your top executives lead a miserable life to pay for your inadequate "service".

3 months ago I canceled cable TV. Still receiving bills for $140-150 although I have paid and overpaid them by my bank's statements that is iron clad. This scheme is an extortion and I am a foreign national and very sensitive for given different terms on services. I have receipts of all my payments and Comcast continues of intentional billing errors towards me. If I get written itemized bill which for the 3rd time I didn't, still turned my internet off although by law they have defaulted seriously. The intent is clear. The lowest internet cost me in Sarasota monthly $87, instead of 39.99 or anyone else's. Yes I have had hours and hours with billing department conversation, which changed my working schedule forever and a derogatory with my boss (private shop, his rules). Comcast broke several consumer laws and they have to pay. Please.