Xfinity Cable TV Reviews

Today, Monday 6 - I am still without service and have not hope to get a better service. I feel frustrated, disappointed and angry. I hope someone finds the employee number of this person who was at home and called a "supervisor" to come next day and do the work. I hope someone finds the "supervisor" who promised me to send someone next day and never did, and someone able to improve the customer service of this company that is absolutely not customer friendly.

We set the date for October 4th, 2014 for them to come out and exchange the equipment and start the account in my name. They told me nothing would change until then. Well on Friday September 26th, 2014 Comcast turned everything off. We did not even have a dial tone on the phone to call 911. I phoned them 5 times and they just gave me the runaround and would do nothing to help me. I am 83 years old and legally blind. I was very upset and afraid because I could not get any help if something happened to me. My husband's name is Dominic **.

I would call Comcast's service representative and be told that my service was canceled due to nonpayment. This happened twice. Each time, I would give Comcast my new credit card number. Each time, they assured me it would work. And each time, it failed silently and Comcast just cut off my TV service for alleged nonpayment. I told them that if it happened again, I was canceling my service. It did happen, and without further ado, I switched to DirecTV.

Today (09/10) called to complain about this charge, and I was told it would be an open petition to see if I was telling the truth or not. Honestly, any small child can install a cable box, and I do not need to pay 40.00 for one person come up to my house and connect 3 cables in a box. I decided to open this complaint because I'm sick of this crap service I got here.

I live at this address are eight, and eight years I have Comcast, and all week I have to call and ask for help, because I do not have internet or my TV not have a image. And the biggest problem is the monopoly that they do, or I use Comcast or AT&T, which is also another company that the service sucks. SO I do not have another company that I can choose for internet service this area. I spoke with an attendant tonight and after nearly 40 minutes on the phone he hung up. I called again and asked to speak to a supervisor, but the clerk did not want to pass the call to the supervisor.

Today is 10/3 and we are moving in our home tomorrow. Still no Comcast service, and this last representative actually gave me a date/time of 10/8 and said someone would come out to the new location. My husband and I believe this will be a technician setting up service in the house, and not be able to run the service line from the utility pole to the house, so we won't get service on 10/8 but at least we will have a representative at our new home and hopefully they will be able to coordinate someone coming up to run the service line. Should NOT be this difficult to get service for a newly constructed home.

They cancelled their appointment for Monday and pushed it back to Tuesday. Tuesday came and they cancelled it again and said they would be there on Thursday (today). They finally did show up this time, but didn't have all of the proper tools to install our service, so they said they'll have to come back NEXT Thursday, which will put us at 3 weeks without service. Needless to say, I'm livid.

While we aren't activated and paying for the account yet, it's very disheartening that we are actively trying to be customers of Comcast and aren't being accommodated. Each time I called after a missed appointment, I explained how frustrated I was and no one seemed to care. I demanded that I should get the first month free and free movie channels until the end of the year, and was told all we could get was a $20 credit on our next bill. That doesn't even begin to make up for all of the trouble we've gone through thus far. My roommate told one customer service rep that we were tired of dealing with this and that we were going to switch to Uverse, and their response was, "Sorry we're losing a customer, have a good day". They're obviously not working hard to keep us.

That's the best part, though. When I called AT&T to make the switch, I learned that they don't offer cable in our area, only Internet. So unless we want to forfeit cable, which we might end up doing if this continues, we have to stick with Comcast. They've basically monopolized the whole Nashville market to the point where we don't have any choice but to put up with their ** service. I basically cried to the rep on the phone today and asked what I had to do to get someone out there to just install my Internet and she just said, "They'll be there in 5 business days". But they probably won't be.

I don't know what to do at this point. I realize this seems like a small problem in comparison, but I do a lot of work and writing from home, and would prefer to not have to move into my office. I just can't get anyone there to help me out, or at least try and act like they care that I've been inconvenienced by them and offer to ease the pain just a little bit.

So I guess I'll end with this: If you have ANY kind of choice for different cable/Internet providers in your area, USE THEM. Do NOT use Comcast unless you absolutely have to. Trust me. Don't do it.

A month later, I got a bill from Comcast for over $200 for service and $500 for a DVR box. I called and spoke to Customer Service and explained the situation. They insisted that I still owed them money and they did not get the box back. I argued, getting nowhere. They sent it to a collection agency who called me at least 3 times everyday. I explained to them - they would bump it up to another agency.

I called Comcast again, got a tech who seemed more intelligent. She wrote it all off and gave me a ticket number saying things were now straight. Next month I get another bill and the phone calls started again. I called again, and now the tech insists I owe them money. I am not paying for this. I do not owe the money. I would not keep equipment for a service that I do not use. I checked with the UPS store who said all had been shipped, so what is the problem? Needless to say, I tell anyone who would listen to never use Comcast. The ticket number I first got with the intelligent customer service person was **. Her name was Leomar. This meant nothing to anyone on subsequent calls.

Anyways, my bill was 89.99 plus apx 30 for that junk and now my 120.00 bill is 160.00!! It went up 40.00 and they refuse to put me on a new plan till I asked for a supervisor then I got a guy who was RUDE, like normal and then he finally gave me a new deal but its 10.00 more per month! They could NOT do my same deal.. It seems it goes up every year higher and higher. Its ridiculous! I have the smallest package! I used to pay 17.99 for the SAME SERVICE! We need another service provider to come here locally so we can get away from being forced into this cruddy service. I hate paying this high rate for out of the country customer service anyways. I cant understand them and they cant understand me! I'm in America, paying American prices, give me an American agent please!

This is ridiculous and I will be finding some other place or give up TV! My bill is 160 a month now for BASIC CABLE only! I have no fancy stuff whatsoever and I'm done! The cable doesn't work half of the time and the signal is always one bar and cuts in and out all day every single day! Also for three years or more, ABC on channel 7 has not worked right and the digital squiggly's and lines go haywire and I cant see the dancers on dancing with the stars ever! Irritates me to no end but I get NO credit for it either and I cant see my show! Someone needs to start a class action and the government needs to shut them down or monitor them or something! This is stupid and terrible service all the way around!

He scheduled them to do that first thing Saturday at 8. By 9:30 they had not even called so I chatted with them and they confirmed it was noted on my account to run the cable and complete the install that day. A few hours later, still no word so I chatted again and, after being transferred to second representative, was told it was not scheduled but they would escalate it and have someone call. A couple hours later someone did call who "ASSURED" me that they would escalate it, someone would call in 1 - 2 hours and it WOULD be installed that day. That was the LAST I heard from them so I cancelled Monday. Thursday my account was still showing connected when I logged in to check so I called and was informed there was some error and the disconnect had, lo & behold, NOT been processed!

The next day I checked the service and was working. I also checked my bill and it jumped 100 dollars (#3 red flag). I called Comcast again to ask what the deal was. They told me that I changed services the night before and that the rate had increased. They no longer offered the 39.99 rate. Which is total bs because I didn't change one thing! I just wanted their product to work. So the rate changed from 39.99 to 49.99. It had only been 3 weeks. Not even close to 12 months like they had promised. They said that they were sorry and nothing could be done. So within a three week period their service sucks, their customer service sucks, and all employees seem to be completely incompetent.

I never write these reviews on businesses. This is my first one in my entire life. But I'm completely irate. I canceled service today only after multiple hang ups on their end. They told me that all bills will be refunded because I'm in the 30 day money back window. I pray that this is true. Because all the company is full of liars. Thank God I have AT&T to fall back on. I would love to have an attorney contact me. Or someone to do something about this company. They can't just break their own contract and make me pay more for no reason. If I decide I don't want to pay the bill they can turn me over to collections. But they can do whatever they want because there are no consequences for them.

When you charge $200 plus a month for your triple play and, yes my bill is late a lot but I do pay it, and I pay it with the income I receive from social security disability in the amount of approximately $600 per month. I do everything in my power to pay my bill because I enjoy watching television that is more than just 6 or 7 channels that does not even include CBS which is a regular free network channel that I am watching through a digital box and an antenna. Don't get me wrong I am grateful for the digital box because I can see something.

Now I talked to Mario at the corporate after being insulted, a number of times, by customer service representatives only to be insulted by Mario. I have explained my situation to this young man and a number of representatives with them showing me no compassion and being told there is nothing that CORPORATE can do to help me out so I thought, maybe, contacting the Better Business Bureau and anyone else I can then maybe someone at the corporate office could do something to help me out. You maybe wondering what is my situation as well as why should Comcast help me out as well as so many other customers who are having issues due to financial hardships in this economy.

My situation is in late June I was in a horrific car accident and to help my body heal and stay alive I was put into a medically induced coma. After two and a half months of being in the hospital I was released on September 13, 2014 and came home to my Comcast service disconnected due to non-payment as well as payments that were made using my checking account that had no money in it. The returned checks and their fees jacked my bill up to approximately $1500 that's including $150 deposit to get my service back on. Now I was in a coma so there is no way that I made those payments so how much assistance have I received from Comcast? NONE, that's how much. Not only that but I paid $700 on Monday, September 22, 2014 and it is conveniently not in their system. REALLY COMCAST!!!!!!!!!

I keep going back to Comcast because DirecTV and AT&T are just as bad and if I don't have to talk to anyone at Comcast then everything is fine. Oh did I mention that I came back to Comcast when I moved in October of 2011 and my phone and internet have not worked properly since I came back and my modem has been switched out at least 7 times? Why do I keep coming back? Because I'm an idiot!! Comcast, is there anything you can do for me now? Or do I still have to pay $1500 to a corporation who is a monopoly and worth over $100 billion? I'm sure $1500 is not going to bankrupt you!!!!!!!!!!

I hate your "Customer Service" or LACK there of. I hung up on one of your "Customer Service" Reps. today (James, in billing). I needed help in figuring out why my bill was $135.36 because when I had called the first month for an explanation of the bill the "Customer Service" Rep. told me it wouldn't go up past 58.24. Well it went up because of a $9.50 late charge, which is on me. But then when you divide 135.36 by 2=67.68. Are you anticipating that my next bill will be late? Because obviously 58.24 isn't = 67.68.

The very first issue started before we even received service. We decided to get a self install kit which was going to save us $30. Thinking it wasn't that hard. So we went and picked up supplies and a dealer. Once we go home and tried to install it we couldn't figure it out even watched YouTube videos. So, then we had to call for a Tech. to come out and install it. Come to find out we were missing cords and the NECESSARY items we needed to set it up ourselves. When the bill arrived there was a $30 fee that was broken down into $15 & $15 for the self install. NO MATTER WHAT WE DID WE WERE GOING TO BE CHARGED THAT $30. Why stay with Xfinity when there are other options out there? There isn't for us, we live in an apartment and can't have Dish... 7 more months Xfinity.

On each occasion, I spent hours and days on the phone trying to find someone who could address the problem. How can a company continue to give service to someone using fraudulent information when that information was proven to be stolen the first time? After filing police reports, faxing information, mailing duplicate sets of information, and making another round of phone calls in an attempt to reach someone in Atlanta, Georgia, I was told by an individual in Georgia that they agreed it had been theft and I was not responsible for this debt.

So we are now on year three and yesterday, I received a call from a debt collection agency and guess what? According to Comcast Georgia, I still owe them $1005 from July 2013. Along the way, I discovered a number of interesting facts.

1. There are no supervisors with phones who can call you back. When all else fails and it is evident you are willing to hang on the phone, they simply disconnect you.

2. Comcast Georgia, Comcast Baltimore and Comcast Western Division have absolutely no way to contact each other. None of them have any access to any phone number or name of an individual in other Comcasts. They will give you any phone number, whether it is useful or not, just to get rid of you.

3. Comcast is a generous company that connects individuals to their service without any logical place for that service to go. One of the service locations I was in debt for was a building in a mini mall.

4. Comcast is happy to sell service to anyone as long as they have an address they can send the collection agency to (not any warnings of overdue bills) to scare them into paying someone else's debt (They have their own collection agency by the way!).

5. Service is a word unknown to Comcast individuals. They sell it, but don't actually service anyone.

Anyone who actually knows the Fraud department phone number for Comcast in Atlanta? Please let me know.

As soon as I got home my channel drops again to basic instead of digital prefer. I don't know what is going on. Now they are charging me for early termination $75.00. I don't understand for what? I did not change anything. Services: Digital prefer, Blast internet, Home service for $125.00 for first six month and after that $109.00. Posted message on Facebook, Twitter, email but no resolution.

So on 9-19-14, I called the Corp. Office and all I got was a recording. Go figure, even they don't want to handle these issues. So I tried the billing number again on 9-19-14 at 4:36 pm. Talked to a gal but man, when it hit 5:00pm she hung up on me!!! She wanted me to provide proof of the date the service was turned off, Like they don't know this stuff!!! I mean how stupid do you think I am. If I have to I will contact my lawyer & have him handle it. Now do they really want to go down that road?????!!!! You talk about being Ticked off, I was!!! They haven't heard the last from this gal and this I promise!!!

After waiting 45 minutes in line during my lunch break, I was told they couldn't exchange the box because it was not compatible with the equipment in my area, although it was the next town over. That evening I went back to the service center in Lake Worth, waited there another hour and was told they were out of the newer HD set-top models and I was given a very old set-top box with a manufacture date of 2008, six years old! I took it home and when I hooked it up, it started malfunctioning - turning itself on and off repeatedly. I was totally frustrated! I contacted Comcast customer service and I advised them of my situation but the best they could do was to offer an appointment for Monday, 9/15 A WEEK LATER!

When the technician arrived, he did not want to replace the box, but instead replaced only the coax cable. The unit worked for about 10 minutes and went back to turning itself on and off. I immediately contacted Comcast and was given another appointment for Wednesday, 9/24. I stayed home from work that day, but unbelievably no one showed up. I contacted Comcast and was told there was no appointment on file and was given another service appointment for today, Friday, 9/26 which I was assured was set up in the system. Unbelievably, no one showed up AGAIN!!! How can Comcast treat their customers this poorly? Why, because they do NOT care! Three weeks after purchasing my new TV, I still have not been able to watch it. I AM SO DISGUSTED WITH COMCAST!!!

First of all why didn't someone inform me that a new account was going to be created? Second, why did I have to place so many calls to this company to get my issue resolved? And last, I would bet their associate didn't pass my information along to the supervisor and or the supervisor had too many other complaints that day. Comcast customer service is beyond poor! I don't dealing with this company and going elsewhere.

The last time I called, the conversation went on for about a total of 2.5 hours with 3 or 4 reps to get my bill adjusted and fix my internet service that was not working AT ALL for some reason. A representative initially said that he would reimburse us for the days that our service wasn't working (which means every day we called in, which is hardly anything considering the fact that who is going to call Comcast everyday) and I began to tell him that that was not satisfying enough. Then he told me that he would reimburse me for the time (14 mos) that I have been paying them for the modem. I was ok with that. So, now I call in to pay my bill, the credit is not on there. OF COURSE! The rep I initially talked to said there are no notes stating that promise, so I told him to pull the call. He says only a supervisor can do that...I say fine.

He transfers me...after 10 mins of waiting on hold, Anna answers. She tells me that I am NOT going to receive that credit because it isn't applicable and refused to pull the call. "So your reps just make up numbers and promises to get me off the line?" And she says, "I'm not sure what he said." PULL THE CALL!! She refuses and tells me there is nothing she can do for me. I said, "you call this customer service?" She says, "yes." Wow....

The fact that I have issues every month isn't enough already? The fact that they can see my account and the amount of times I have called in and complained, and had appointments to have reps come out isn't enough. She is a supervisor and refused to give me the credit I was promised. EVEN if it was an error on the behalf of the rep that promised it initially, she did nothing to fix the issue and gave me NO customer service whatsoever.

I have been EXTREMELY patient with this company and I have just been screwed over. I pay way too much money for them to treat me the way that they do, and for my service to be this terrible!!!!! I am strongly considering a lawsuit. Calling them every month takes way too much of my time, when I just have to call the next month because something isn't fixed. I have began to hate this company simply because they do not care about me as a consumer and I am regretful for giving them a chance.

Ok...mistakes happen no biggy... The tech shows up... walks into my living room and informs me he can't install my cable because dispatch cancelled the appointment because it was the wrong address. The tech gives me his id #; and makes ME call to reschedule. He informs me that he is now obviously free so they can send him right back out. 8 hours sitting in an empty apartment and 2 additional calls to customer service... Nothing!!

So I had my surgery and came home to recover in bed staring at the wall because they just DON'T CARE... I would like to start a class action lawsuit against Comcast for mental distress... These are no mistakes... They abuse you on purpose... They must be stopped.

So I told them to disconnect us and they said they were sending boxes for us to return our equipment. Ok, a few days go by, we get a package at the door from Comcast........ it wasn't boxes....... it was another HD box?!?! So I call AGAIN. This guy tells me I have to go online to send myself boxes. Couldn't find anywhere on their website to do this. I call back yet again. Guy tells me he will send boxes. This was last Tuesday. Still no boxes and I got a bill from them telling me that I owe them $190 for unreturned equipment. So, I guess I will be dropping off the equipment on the other side of town at the customer service center. How convenient!

I also demanded a credit for which they say when the problem is fixed, they will fix the account. That works out for them as they have no intention in fixing the problem. To top things off, my husband wanted the Sports package for the winter (which we did last year for $4.99) and I added $10 upgrade for more Christian channels. When the bill came 2 days ago it went from 99 to 196!!!! As well as last night we had nothing for over a half hour and I got nowhere with these people talking for 2 hours last night and several hours today. They promise to fix within 24 hours but I know it is just the same old song and dance. Anyone know a good lawyer??? How about good service with another company???

10 minutes went by, he came back and told me he had my new phone number for me (I had not agreed to the new service yet). I asked how much the package would cost and was told to hold again... at which time I was disconnected. I figured I would call back later, but when I went to watch TV I noticed all my HD channels were no longer working and all my premium channels were gone. I then called Comcast back and tried to resolve it. I was passed from person to person with no one ever resolving the issue. Seven hours later I am still working on it.

On September 15th, I contacted customer service at 11:20 am when no one had arrived and was told that no one could come out to complete the job that was requested today. Again, there was no notification, no phone call or anything. I asked the representative to transfer me over to a supervisor as I did not want to reschedule. I was placed on hold for three minutes and hung up. When I called back, I noticed that my appointment was now scheduled for October 2nd. Again - no approval from me. I spoke with a customer service representative in the technical department on 9/15/14 at 11:52 am named Antonio. (Antonio claimed he didn't have his ID# and did not provide it.) I was placed on hold for 15 minutes waiting to speak with his supervisor LaToya. I asked Antonio not to put me on hold because I was disconnected the last time I was on hold with a customer service representative. I was placed on a silent mute for 15 minutes and then placed on hold for 30 minutes without being informed what the status of LaToya coming to the phone was.

Finally, Antonio came back on the phone and stated he was waiting for LaToya to finish the calls in front of me before getting to my call. I was confused because he had originally told me that LaToya was logging in to take my call and he went back over to her desk to check. But then he put me on hold for 30 minutes and comes on AFTER the 30 minutes of holding to tell me he's still waiting on any supervisor to pick up. In customer service, it's appropriate to let a customer know that you are still with them working on their problem. Especially a customer that is already upset. After finally checking in with me, I was placed back on hold for another 30 minutes without being checked on or informed about any updates. Unfortunately, I had to disconnect the call without getting any further information because I had to handle other business.

Are customer service representatives really allowed to sit and have a customer on hold for over an hour after checking in with them only once on updates? Or is this their way of "resolving" an issue with an unsatisfied customer and hoping they will just hang up and the problem will go away? I feel like Comcast has taken my money, but not provided me any service or support that they promise in ALL of their advertisements. A supervisor is never there to assist you, the customer service representatives are uncaring and dismissive of any issues or complaints you have. I will continue to make complaints on Comcast's website until this issue is resolved. This is disappointing and disheartening. I can't believe that Comcast has been in business this long with this type of service.

What a colossal waste of her time and mine. No mention of today, no mention of remote troubleshooting - nothing. They lie, lie, lie. Their records are out of date - they say I have an "end of life" modem. The internet modem was new 10 months ago, the phone modem was new when I had problems 3 months ago. I told 2 reps the same thing twice today and yet it's still not correct. This is at least the 3rd service outage this year. ENOUGH! As soon as it is fixed (if while I'm still breathing) I will be on the phone buying service from one of their competitors.

In a prior circumstance they mistakenly charged me $8 a month for a long time before I caught it, but refused to give more than 6 months credit or even look into how long it had gone on. No ifs, ands or buts there. Today a supervisor reiterated their position on this and offered to open yet another research ticket. They are openly refusing to remove the charge that I must pay to keep my services until their research ticket is done but the research tickets do not get done. Ergo, I must be a thief! It is beyond comprehension to me that I pay so much monthly and yet they insist on charging me $1.99 a month for something I don't have or I lose my services. Can anybody help? I cannot possibly be the only person they do this to.

The next day I called back and was quoted the same package for $5 more dollars a month and an install worth $60. Again we got disconnected and now the monthly price was $125 and the install price $200. Comcast is the most dishonest company I have the misfortune of dealing with. They used the bait and switch tactics and kept changing prices and install cost. I highly recommend you re-evaluate if you are considering comcast services.

Second installation attempt: the tech showed up within the promised window. After some investigation, the tech told me that he cannot do the install because the builder did not leave a string for him to pull the cable from the meter to the garage through the buried PVC pipe. The tech told me that his supervisor would not let him run the cable above ground since it will cross my neighbor's property. The tech then proceeded to inform me that if I can get a string to pull through the PVC pipe, he will come back and complete the installation. He even gave me his cell phone number and assured me that it would not be a problem for him to come back.

I then found an electrician to come on that same day and fish through a string so that Comcast can run its cable. I called the tech numerous times and left him a voice mail but never got a response. At 3PM on the same day, I called customer service. The customer service rep told me that don't worry the tech will come back by 8PM to complete the installation. At 6PM, I called back again to check the status. A different rep tried to help me but the call kept dropping. I could get a call back but the rep cannot hear me. I gave up and called back in. A different rep got me in touch with the technical support team. The technical support team told me that I am next on the list.

At 7PM, I called back again to check the status. A different rep transferred me to the technical support team again. The tech team apologized but did not know why the previous technical support team would told me that I am next on the list. He told me that his supervisor would put an expedite ticket in and I could get the installation the following day at the earliest or the next couple of days. For what it is worth, I did not believe a word your company is telling by this time.

The next day (Sunday), I called back and was told that there is no scheduled installation and I would need to schedule an installation. The rep gave me a date and time. The next day (Monday), I login into the system and there is no scheduled installation notice on my account. I called again, this time the rep scheduled it and ensured me that it is in the system. I login to verify the scheduled installation. FINALLY the installation day came. The tech showed up (I was not home since I don't live there full time) and did the installation. 3 hours later my son told me that the installation is complete. Comcast cannot use our purchased modem although it is listed on your website as an approved modem. I went ahead and have the OK to lease a Comcast modem.

A week after the installation, my neighbor texted me asking "when is Comcast coming back to bury the cable"? BURY the cable! I was surprised to learn this. I had thought that Comcast cannot run the cable above ground and must pull the cable through the pipe during the previous installation attempt. I had to call in to schedule a drop and bury the cable appointment.

In conclusion, I spent $120 to get a string fished through the PVC pipe so Comcast can complete the installation. I spent $120 for a modem that I cannot return anymore because it has been more than 30 days since the initial service request. I am out $240 PLUS the numerous hours on the phones waiting and wasting my time so that Comcast can get a monthly recurring charge from me? I can assure you that as soon as my contract commitment is up, I will be switching provider.

This has been going on since I've become a customer and I'm done. I found this email on the internet and am not too sure this will help resolve anything either, but this is the last try. I ordered the Comcast cable and internet and was expecting to get the equipment your company is advertising on TV and on the internet, which is the X1 DVR, instead I received a DVR that is probably at least 10 years old. It's huge, it can only record 2 shows of which one I have to watch at the time of recording, which kind of defeats the purpose of me recording that program.

I've been with AT&T for past 8 years and I've had their DVR for that amount of time which recorded 4 shows at the same time and while recording I was able to watch live TV. I understand that Comcast's new X1 does that same thing now that AT&T have been doing for years, only that is not what I received. When I first contacted your customer service to get the correct the X1 equipment that I was originally expecting to receive, I was told that I can only get that with the triple play service, which at the time of me ordering Comcast was not explained. I would have never switched from U-Verse to Comcast if I was told that the equipment I will be getting is probably more that 10 years old. That would make no sense to go from a nice DVR back in time to this ancient one I received.

The only reason I was tempted to change was not cable but the internet. Comcast does have a faster internet than AT&T but I am not willing to sacrifice cable service just for little faster internet. Top DVR that records several shows at once is the company standard now and I was extremely surprised that Comcast would even send such an old DVR to a new customer since we're in 2014 and technology is quite nice now.

Anyways, I was able to speak to a person at the resolution dept who told me that I am able to get the X1 with the double play service I have, but I have to pay $60 for the 'upgrade' fee. Since I told him that I do not want to pay that 'upgrade' fee because technically it's not an upgrade, I just want the equipment I was sold by your TV and internet ads, he told me to call sales dept back and speak to a supervisor to get that fee waived.

When I talked to a supervisor he told me at first that the X1 box is only available w/ the triple play and the person who told me I can get it for $60 upgrade fee w/ my double play lied to me because that's not an option... I was then disconnected (one of many many disconnections I went through) and then I got another supervisor back on the line. He told me that I can get the X1 DVR w/ my double play for a fee of $150 (and of course the people I spoke to earlier who gave me different if lied).

Since again, I was arguing that fee he said he can't help me. I have to call the resolution dept again and talk to them. When I got yet another person on the phone, she said (Arial) she will get to the bottom of things because she heard how frustrated I was and was more than willing to help, which would have been wonderful if not for the... Yep, you guessed it... Disconnected while on hold. One of the many times I was on hold and transferred, once I was actually transferred to a law firm to leave a message, as confused as I was by that transfer I did not leave a msg at some law firm.

So as you can see I am beyond frustrated, beyond dissatisfied, beyond confused, and somewhat angry at this whole ordeal I was put through since I've become your customer not even a week ago. When I was ordering this service, again, I was not told that I have an option to get your X1 equipment or your 10-year-old equipment and since I was enticed to switch to Comcast based on your TV and internet ads that is what I was expecting. I hope that this email will be read by someone who actually cares but since the experience I've had forgive me for being skeptical.

Hopefully someone can help me. I am hoping to hear back asap regarding this major issue/problem if not, there are options out there w/ companies who care. I was extremely satisfied w/ AT&T with the service and customer service through out the last 8 years I was with them. I wanted to give Comcast a try only because of internet, but after this ordeal I'm really not sure if that's even an option. You are more than welcome to contact me to resolve or even discuss this complaint. I will research other email addresses to send this complaint to as many Comcast contact as possible. Corporate offices need to know what type of experiences your customer service people are putting people through.

After a long and arduous conversation in chat with 3 different people, it was found that my last bill was generated while last month's payment was still pending, prompting the computer system to think I was 2 months behind. I was told after hours that all I had to do was call collections, give them my bank information and they would post date a payment for this Friday and my service would be restored. The one and only time I spoke to someone in collections, my wife wasn't home and I had no access to our bank account information. She came home 10 minutes later and I then proceeded to call and sit on hold with Comcast for an additional 3 hours.

I finally just started picking options until I could get a live person, every one I talked to told me there was no manager or supervisor available to talk to (if they even exist) and there was always loud talking and laughing in the background, completely unprofessional and rude. The last person I talked to said and I quote "there is no button I can push to turn your service back on and if I transfer you, you will just sit on hold, there is no one that can turn your service back on, you just have to pay your bill." I hung up on her.

I find it hard to believe that after 8 hours of talking with Comcast, no one could fix the mistake that they made and no one could find anyone or direct me to someone who could even though the one time I did speak to someone in collections, they said all I needed was the bank information but everyone else I spoke to acted as if they never heard of that before.

I am not looking into other cable services because when you call you either speak to an uneducated, rude, ghettofied jerk who doesn't give two craps about you or you speak to someone from India who has no more helpful options to give you other than "turn off your cable box and then turn it back on" literally. Comcast, you should be ashamed. You charge ridiculous prices and offer such poor customer service. It's pathetic. I could have better help at an elementary school.

They were the most horrible company I deal with and that goes back for years. When you question them about the charges, they can't explain them. They just cut off your services slowly and so you are intimidated and afraid so you end up paying early and too much almost all of the time. I went down to their service center and it was full of people that were complaining, yelling, being loud, doing everything. Everyone down there, they were really upset with this company. I'm at their services, policies and their overcharges... I canceled the TV services and I'm shopping the rest of the coverage is to get away from them once and for all time!!!!!

Called Friday morning and said this an "emergency" since anyone could possibly become injured. They put in an emergency ticket and we were supposed to be contacted before 8:00 p.m. by a technician. 8:00 p.m. came and gone with no technician. Called Saturday and was told that the technician tried to call but got no response. I told the service rep. that we were home all day and evening and no one called. They put in another emergency ticket (# **) and again a technician was supposed to come by and restore the line by 8:00 pm and the rep. even promised that would happen. Service Rep. was Benny and his ID # is **. 8:00 pm came again no one showed up. Called Sunday and talked to Daniel from Mexico who after 20 minutes hung up on me.

Called again and talked to Sawil from the Philippines and was told that the Emergency ticket had been filled out that the job was fixed. I said that is not true and that the line is still partially on the ground and up in the air and poses a safety hazard. They reissued the emergency ticket and was told again someone would come by 8:00 pm. Again no one showed up. Called today Monday Sept . 7 and talked to another person in the Philippines and was told a technician would contact me by 11:48 am. Again no one called. Surprise, Surprise.

The number that I used was supposed to be a local Savannah number and you get routed to the 1-800-Xfinity number. Also magic happened that we are scheduled to have a technician come out on Sept. 11, a week after I reported it. All the numbers for Comcast that are listed in the Savannah phone directory no one answers the phone. It is amazing that to get something fixed in Savannah, GA you have to talk to someone as far away the Philippines. They need to change their phone number from 1-800 - Xfinity to 1-800-JOKEONU.

Each outage or service disruption leaves our clients in a lurch because they cannot contact our business and in turn, business is lost. We are credited for the service for the day, but a measly $10 maximum credit is minuscule in comparison to the amount of business we have lost. My colleagues and I want to work with a business that has ethics, customer service, great products and reliability. Why is this so hard to find with an Internet and phone provider? Get your act together Comcast.

When the service was installed the new line needed to be buried, and the tech said he would set it up. 3 weeks later nothing had happened, so I called. No one knew what I was talking about. I wish there was a person you could take your complaints to, but that doesn't seem to exist. One of the customer service reps said she would transfer me to the dispatch person for my area (Annapolis, MD). I was connected to dispatch for Chicago and Houston. And that person told me he couldn't transfer me back, so I would have to call back again. And be on hold for another 30 minutes. These people make me sick!!!! I am about to cancel if I don't get some type of satisfaction soon. Don't they know how much people hate their company??

Comcast took the $41.23 and deducted from my account to pay the other bill that wasn't due yet. We had not made any arrangement on that bill! They had no right to go into my account to pay on another bill that was not due yet! Did they commit fraud by going in my account using my posted dated check to pay another bill that wasn't for that bill. The check was only for the past due bill! Some of Comcast Rep was very rude about this matter! They put the $41.23 back but they won't pay the overdraft fee. They cause this problem. Now I can't trust Comcast to go in my account! They might decided to pay Comcast bill that is not due yet! Be careful!

They did provide me with a free hour of service. When the service expired, I went back to looking for the free "hotspots" and connected to a secure free x-finity network. However, to get service, I had to pay 19.99, nothing FREE about that, which would take me up to the day they were coming. I called them on that day to confirm and they said that my installation date was a week from that date. I explained that I had been told that day and they apologized. I then asked for a credit for the 19.99, as a courtesy, plus the 19.99 I would be charged for the extra week, plus the 19.99 for the other computer in the house (the 19.99 connection can only be accessed through one device).

The customer service rep. put me on hold and came back and said that my bill would reflect a credit from the 70.00 monthly fee that I would be paying. I asked for the original price quoted, plus email confirmation of the installation date, plus credit for having to pay a weekly fee on each computer. I was told I would receive those emails in 5 minutes or so. I received no notification. How did I resolve it? I chose VERIZON instead. I can't get cable TV through them, only satellite, but I wasn't lied to and am not having money extorted from me. Why Comcast is allowed to continue to function under their current fraudulent business practices is beyond me.

We found out they had not made notes on our account since June 18, 2014. Further investigation they are not accredited with better business bureau. They have repeatedly lied to us and called us the liar. Before they turned our service off they sent a tech out he did not need to come out, he said all they had to do was push a button he was there for 2 hours waiting on the company to call him back. The tech stated that Comcast does this all the time. They gave me an address to return equipment and the address did not exist. It was a residential area. When I called Comcast to tell them there was not a office there he became nasty and tried to send me up the road an hour away. He threatened to charge me for the equipment if I didn't return it. My husband could not use his phone because comcast took over his phone and kept directing him to comcast trying to get him to pay the bill. This was 2 days of this and we told them if they did not quit we would sue them and we gave them our attorney's name. We haven't heard anything from them since then.

I proceeded to give him the long story of this is the 4th tech for the same problem. Now I'm .......... and he said that he saves a few appts for these types of issues. So I will see someone at 8 - 10 am in 2 days. What bugs me the most is the lack of communication and apparent issues internally. And it's Saturday and cancelled plans this afternoon and dinner tonight for this .... We'll see what happens. Close to leaving and I know they won't give a ....

First of all, the wires are old and since this was a new service (AT&T ran a new wire to the house when they installed our internet service, letting us know that the wiring was too old, which is understandable and obvious) I had assumed that they would come and run a new wire to the house and be done with it so that I could install my modem. The excuse the technician gave was that they were not professional enough to do this type of installation and so that I would have to hire other professionals to rewire the cable to the house.

Preparation of the customer is necessary to warn him of what Comcast really offers. This was unprofessional of the corporation that has the monopoly of internet service (besides AT&T which is slower, but professional when it comes to installations). I told the technician to cancel our order. This was verified by a call I received to verify that I had cancelled and was never asked why, but I did let them know that the technician could not install the wiring. I'm going back to AT&T, professional and reliable, even if it's slow and expensive but it surely beats the unprofessional treatment by Comcast (this was our second experience with Comcast, I had given them about 5 years before I gave them a second chance--the first time, their initial charge did not coincide with what I was charged, over $200 more on my credit card which they did not want to credit, but fortunately, I have a bank that cancelled the charge). Comcast, go back to school and become professional.

They came out to my home w/i the last year, so why am I having line issues?? Many times in a day, a search goes unanswered, email says request cancelled, it reminds me of dial up. I wish for competition and lower prices. I'm done with triple play, will lose the phone & tv at the end of contract. Can't wait. Can use pc for tv and antenna for local channels. Can you imagine free tv once again? Can get Netflix, Roku. Die Comcast die!!!!!!! You suck!!!!! Use USA for customer support center!!!! Get a clue. Die Comcast die!!!!!

Darrel, from the customer Loyalty Department, told me that in order to get my equipment without fees he would have to give me a reduction, or/and then after 6-months I could call back and get an additional discount of $10.00/month for 6 months!!! I never receive his/that discount. Then, on 06/12/2014 @ 2:40PM, called Comcast again, 1-800-934-6489, trying to get my phone line connected, and working, as I had received my Arris TM22G Internet/voice modem and I was told by calling the Comcast technicians could connect and get my phone working. I first talked to a Catherine in the Porting Department (877-397-9734). Catherine told me that I had to call and talk to the 'Telephone Coding Services' people which was a recorded message and set of instructions to get my old phone number changed from AT&T services, over to, and converted to my new Comcast phone service. She also told me that my current or existing phone number was **.

I had some questions about the setup and needed to call back, but in the process Erica answered the call @ approximately 3:00PM, and she introduced herself, and told me that she saw my vast list of problems and as a Senior Comcast employee that had word in many departments including the Loyalty Dept., in the technicians dept. and now she was in the Sales Department. She told me that, I will give you free installation as it was an available deal/offer that day, along with my getting an upgrade to the new X-1 program, that was offered and all for the same price of $84.99 per month service fee(s). I told her about the $10.00/month discount that Darrell gave me back on June 2, 2014 and she told me she/they would also apply that discount as well.

Well I still am getting billed for an extra undisclosed, and UN-agreed to and additional Fees of $10.00/month for some HD Technology Fee each month!!! This is wrong and I consider it to be a form of Bait-and-Switch [the action (generally illegal) of advertising goods that are an apparent bargain, with the intention of substituting inferior or more expensive goods], scamming, Deception and or even fraud. To expound and illuminate the vast problems and concerns of Comcast Customers you only need to go to the Web (**).

I have repeatedly talked, and went down personally to the local Comcast office here in Chico, CA. @ 427 Eaton Road 95973, and Talked with a ** and also to the/his Assistant Store Manager **, and to this date, I have yet to get or have gotten a single viable or reasonable results to my concerns. Comcast has yet to produce any viable evidence, recordings, documentation, or results to disprove my claims to my original, and only, agreement to the $84.99/month total fees/month for 12 months. Comcast has also and yet even give me a single contact by phone by anyone who can, and will be able to resolve my ongoing issues & conflicts with my wrongful billings, and/or to be able disprove my original agreement that was in agreement to the $84.99/month service fees for my current 1 year or 12 months Deal Offer, that I received back on June 2, 2014 from Darrell in Comcast Customer Loyalty Department and to my/our agreement made by and in which I also made with Erica back on 06/12/2012 @ 3:00PM!

If all this is not bad enough, this month I was charged/billed for $4.99 rental fees for a movie called Divergent, in which I ONLY viewed as the/a Trailer, just to see if it was even worth seeing in the first place. What kind of company is constantly and consistently allowed to get away with this kind of corruption, and receive NO corrective actions or compensation for Their Wrongful Action, Doings & Billing Practices, I ask you? So now I have to ask, What is it Going to take, after three months of no results, to get this wrongful billing resolved, TODAY!

The bill is now in collections, and my choice is to pay it or have it put on my credit report. Now I am going to have to dispute this and may not even win. I pay my bills on time, but I refuse to pay a bill that I do not owe. I have seen multiple complaints about this online and have talked to three people personally who had the exact issue with Comcast. How is it that they can get away with this? Why should I have to prove that I don't owe something when I pay all of my bills on time each month? This is infuriating.

After calling and complaining and speaking to a manager, I was placed on the schedule for the next day which was Sunday, August 31, 2014. Again no one showed up. This was after being contacted by the dispatch center and being told the tech was in route if not in front of my home. Upon calling back numerous times, I was constantly told that my ticket was still open and someone would be out but nothing. I am without TV, Internet (which my child needs to complete homework assignments) and telephone, and I have a disabled woman (my mother) that lives with me so I need the phone for those purposes. This entire weekend was spent waiting for someone to show up and my plans canceled. Comcast doesn't seem to care one bit about the customers according to my experience this weekend.

I check my account online. The balance due was indeed lowered to around 57 dollars. However, when I finally do get billed automatically, Comcast again goes back to charging 80 bucks a month! So I call back, threaten to terminate service with them. They have no record whatsoever of the previous phone call I'd made to lower the bill! I was placed on hold after many apologies, and finally was told that they could once again lower my bill. I see the balance due - it's many days before it would be deducted from my account, so again, I'm angry but thinking also that I've gotten the issue resolved. Now I check my balance, and I see the exact same thing is happening again. I'm about to be billed 80 bucks again. I've recorded the previous phone call but knowing how Comcast works, even if I take that in and share it with them, I'm dubious that they'll actually do anything about it.

I'd drop them in a heartbeat if I could, but they were the ones who wired the building I'm in to begin with. I make 17,000 a year in Washington DC. I've been out of college a year and trying to find a better job. In the meantime, I'm being extorted by Comcast, who continuously provides bad service. 3 different times I called to make an appointment to have my router checked out because of how slow my bandwidth was. 3 different times, the sales technicians did not show up. I was apologized to for this over the phone, and yet I'm still being billed as if I'm being given the customer service of a lifetime. This is absurd. How do I even fight this?

The last 15 minutes (max) were when they were actually trying to send the signal, the rest was me slowly repeating information to five different people who assured me it would be saved and they "needed it one more time" but in the end they said I needed a technician to come out. The first available appointment was in NINE days and that's the one who came and stormed out of my house. During my nine day wait, I was sent a bill and I have not even had a single minute of service yet. I called the billing department and they are the only ones who were remotely helpful but I still have a large mistrust for anything anyone at Comcast says because of my experience thus far. I have also called multiple times over the last week only to input my information and get disconnected. This has happened 5 times in one day. I have no idea how Comcast is still in business because I've yet to meet any one who has had a good experience with them. A company who does not treat paying customer as such has lost sight of any sense of true business.

This is where I get frustrated and not by the fact someone has to come out. I Was told I would have to wait an entire week for someone to come out and switch the line out. A job that takes 5 mins. I live right down the road from Comcast and see the repair trucks in their lot. I was so frustrated that I will be stuck without entertainment that I am now in the process of going with a different company. Comcast needs to change how they activate. When I first called this information should of been given to me. So I can schedule the tech to come out sooner than later. Comcast transferred me to 3 departments and the last person I spoke with hung up on me. I Live in Everett, Washington. These people are scum and they have no sympathy or have any understanding what it is like for your kids not to have cartoons on Netflix and Hulu just because the internet company is lazy.

Talked to a FOURTH not so nice person, who said he was sending signals to both TV sets/boxes...no channels. After holding, and talking, etc and at least another forty minutes, guy said since no signals were received, it must be our fault and they will have to send out a technician. This was a Wednesday, and tech could not come until Saturday. I asked to speak to a supervisor, NOW THE FIFTH PERSON, explained the previous issues, and was told I must have done something to the box, the wires, whatever....he said it must be MY FAULT, NOT COMCAST, yada yada. Supervisor was borderline rude and said you'll just have to wait for technician. Another thirty minutes wasted. On Friday late afternoon, we received a call from Comcast to confirm that WE WISHED TO CANCEL OUR COMCAST SERVICE...! After another twenty minutes they understood we never asked to discontinue services.

Technician arrived on Saturday. They told him our receivers didn't exist, the serial numbers were wrong. After dealing with his center, he was finally able to correct the problems. We still have no idea what we are paying for service. I made a simple call to ask Comcast to please add my mom's sports channels, which seemed to have disappeared in the move two weeks ago. Seven people and about eight hours later and we are completely confused and Comcast can't tell us what we are paying for internet, and cable. Thank god we changed our phone service to another provider.

August 2nd (2 weeks later). Wake up realizing we never got a confirmation call the day before, wait a bit then call to confirm. Unapologetic, heavy accented customer service lady says we have no appointment. We'll have to reschedule. Nope, these people are terrible. Highly annoyed. August 4th (nearly a month later). Go into Comcast Store for 1 last time to beg Comcast for service. Nice, seemingly knowledgeable lady reviews the issues we've had so far. I ask for a clean slate, new order, from the beginning. Ordered the HD triple play consisting of a 26 channel lineup, extra high speed internet, and a full security system with additional equipment: discussed the fact that I have TIVO and needed cable cards, she assigned me 2. Handed them to me, so I would have them when technician shows up. Made new appointment for 3 weeks out but improved upon that date, moving me up to Aug 16th. Better Customer Service leads me to be a little more confident time. Wrong.

August 16th (5 weeks after initially ordering service). Had a confirmation call yesterday, thinking we're all on track. For morning appointment, wait around till 11 to call in and check status. I am assured that the tech is coming, just running late. Be there by 1:30. Wrong. Call again. He's later, will be there by 4:30. Aggravated but I wait some more on my day off. Been sitting home All Day, WAITING on my DAY OFF. Call again at 4:30. He'll be there by 6, at 5:45 unapologetic, heavy accented lady calls me to tell me they'll need to reschedule!!!!!!! At this point I am beyond offended. How disrespectful to ask me to wait in my house all day, fearing that if I leave just up to the corner store, I'll miss the guy. This is beyond unacceptable and on top of losing the 2 years worth of triple play at $159 per month, you have likely lost a customer forever. For the taste of poor customer service lasts long after the sweet taste of pricing or anything else for that matter, is forgotten. Pathetic and a complete disgrace. Avoid at all costs!

I came home today to find my internet not working. Upon calling Comcast about this, I was told that a Comcast modem was registered to my home. The lady I was speaking to barely spoke English and it took me several times to explain all the points she needed to understand in order to solve my issues. She could not understand that I did not have a Comcast modem, that previous to today I had the same modem and not a new personal modem. It was very frustrating and resulted in her going over to the techs and discussing the problem that eventually led her to tell me she would get this done and call me back in 30 minutes to confirm it. She never called back and it still did not work. She did transfer me to Billing so I, not her, could correct the fact that they would charge me for the non-existent modem that I never accepted and told them not to bring to the appointment. After a total of 1 hour and 13 minutes with Comcast, the Billing Representative call fell off the line. Did she call me back? No. Even though I had 4 different times confirmed my name, social, address, and PHONE NUMBER.

After an hour and a half had gone by, I then called back and the tech confirmed my personal information AGAIN, and then confirmed that my modem was not working, but the information was there, and he started in on the problem. He did successfully get my modem back online after holding for 28 minutes. When I asked what they were going to do about all of the problems they created, he asked, "You mean compensation? You will need to speak with Billing. We have corrected your problem. Goodbye." Did he offer to transfer me? Does Comcast have a method for their Customer Service Reps to compensate customers for Comcast mistakes? No, not even.

Which included overage charges of $90, even with having all the services with Comcast. I have called Comcast about 30 times since I made the change and everyone has a different explanation. I was told the package I would be getting is going to cost me about $135 including taxes and fees. Oh what a lie. I told my husband we can just do without these luxuries because he is not working and my job is transferring me 140 miles away. I just paid $500 to Comcast, mind you. This is internet service only. I could have just stayed with Directv and advised my family, no dvr until AT&T gets internet in this area. Someone has to help the consumer here.

I am hoping to finding a service that might be available in my area that wasn't over the past, cause I'm sick of the outrageous pricing, to the crappy service you get from the employees, and their questionable billing. Oh also got a phone for the triple play. Wow what a joke. I've had it at least 6 months, still has the old owner's (telephone number) and I get every telemarketer, to bill collectors for her. They told me they switched the name to mine, but for some reason it goes back to hers (sarcastic).

I called back on Monday, explained what I found. The lady was like, "yeah we don't do unlimited data." She was like, "We do have the 600gb that comes with the 105 tier." I was like "Great." I asked her "check and make sure it was all in the system correctly." She said it was not. She said they didn't include the internet. She said she fixed it. Tuesday rolls around and since there was already 1 error and already been misinformed once, thought I would just verify. Lady got on the phone confirmed all the information, I confirmed the 600 gb. Everything was ready to go. Wednesday, tech shows up 2 minutes late, not too bad, looks at the paper work as "I oh can't do nothing, codes are wrong." Makes a couple calls and leaves. So I call again, Jim was like, "Yeah codes are all wrong," said, "no problem, we will get them fixed and get a tech back out to you." He told me had to put the schedule in for Monday just to hold a time. Went over what I had ordered and confirmed the data limit of 600gb. Said he was giving it to his supervisor so we could rush a tech out, plus just to make sure he got all incorrect codes off.

Thursday rolls around, no word so I call, said no tech was available today, maybe Friday. Said ok, had representative confirm what was ordered. Had her confirm the data cap. She said 600. Friday arrives. No word. I called and explained this needs to be done today cause otherwise will increase the proration and cause me a double bill. She said would take Care of that. Had her confirm the account again and what was the data cap? 600. Said ok. Saturday, no tech confirmed at all. Sunday, I took a day off from dealing with Comcast. Monday arrives, tech showed up, and was only going to install the internet. Explained no supposed to be internet and x1. He agrees to go and get a box. Finally all installed. Finally. Well wish that was the end. That night pulled up my data cap info, still reporting 300. Figured maybe it takes 24 hours to update. So I look the next morning, still 300. Called and was told all those. People I spoke to were wrong. Asked for a supervisor, I got with "attitude will not do you any good." Will tell you the same thing. I said ok.

Reached to corporate, nothing but, "sorry and we will take care of teaching," but not happening. Even at 1 point Yolanda with corporate was like, "Yeah you are a part of the 600gb data area." 2 hours later, "sorry, no you're not." Plus the internet is no faster and constantly drops. They sent a Tech out and that night. It was great. Next day same thing.

COMCAST, I am calling you out. I have given you the chance to honor what was promised. I have listen and defended for years. You have promised a better Comcast and better customer service. Here is your chance to deliver what your people have promised. Not asking for anything but was promised, if can't make it happen in residential, give me my package as a business customer. Do whatever is necessary. Now you all will not even return my call.

So Comcast, here is your chance to prove you are that company you claim to be. Brian Roberts CEO, this is your company, make changes. Also someone truly fix my internet. I am starting to think it is being done intentional because you want to get back at me for calling you out on promises you have yet to deliver. But I don't think it's a conspiracy. Just think most of your reps are incorrectly trained and have no empowerment. But what does Brian Roberts care, it's not affecting his paycheck. 8/22/14, now corporate will not even return my call.

So I made another 120 min round trip. Well wouldn't you know.... the 3rd box did the same thing! I called and stayed on hold for over an hour this time and was told someone would be calling me within the hour to have a service tech at my home that day. Two hours later I had not received a phone call so I called again, staying on hold on 20 mins this time. A service tech by the name Kiesha (hope I spelled that right) told me that no one would be coming to my home that day. There was just a request put in and if they had an opening they would call me, if there was no opening they would not call me and I would need to call in to set up an appointment. She also stated that the next available appointment was 3 days from that day and that was all she could do. I was done at this point and was just going to get another provider.

So that my whole family could watch TV I took my HDTV box out of my bedroom and installed it in the living room. No luck there either!!!! I tried putting back in the bedroom and no service then!!!!! I thought to myself this is a problem on their end, not equipment, not installation, Comcast Customer Service. Well I got on the phone again after another 30 wait the phone was answered by a perfectly well spoken women name Amanda out of the Nashville branch- 6n6. Wonderful lady to deal with, listen to my dealings with Comcast and was nothing but helpful!!!! She knew exactly what was wrong and had me up and running within 10 mins. My point being that when you hire and train people who speak proper English, care about their job, and are willing to be helpful and not pass the buck, you get results. It is in my opinion that Comcast seeks out just the opposite of these requirements! The issue with my HD/DVR box was the update given by Comcast and with a click of a mouse the problem was resolved.

I would also like to mention that I received my bill today and have been charged rental for a movie that I have already purchased in my library. I did call and spend only 20 mins to get these charges removed and was given no excuse why this happened. I still plan on switching services simply due to the fact that if a loyal customer for over 7 yrs that has never been late on a $240 bill a month has to spend an entire day to correct a customer service issue..... then it's really not the customer service I would like to have.

Finally my 7th or 8th call I was able to get a photo copy of bill sent to me that I paid. The charge from Comcast cleared on my credit card on July 30th. On August 3rd I get a call from Stellar Credit who advised me of an outstanding balance owed to Comcast so he connects me with them who acknowledges that paid them. A few days later I check my credit which was not fixed and call Comcast back. Comcast tells me they have no record that I paid the bill to them and say I still owe them 70 dollars. The billing person promises that he will open an investigation to figure out if I paid them.

A few days later I call Comcast back to find out where the investigation is. The billing agent has no idea what I’m talking about and promise that the investigation must be on track. So now it’s been well over 10 days since the supposed investigation and no word from Comcast, plus they reported another negative comment on my credit on the 17th. Comcast has refused to work with me to fix this issue and fix my credit that has dropped over 100 points. They are clearly not trying to fix the problem.

I just got off the phone with a service adviser about the most current bill for 321.34. He advised me after I've already gotten 3 confirmations that I'm protected underneath the 30 days guarantee, that they will send me to a customer service adviser to have me credited. Wow really Comcast. They're stating I never cancelled. I beg to differ. Now I'm on hold waiting for them to clear up their mistake for the 4th time. 24 minutes and 36 seconds later I got another confirmation number from Chris stating my balance is now 0 dollars. I hope this confirmation number and this adviser Chris is being truthful for I've had enough. I will never do business with comcast again. I feel comcast needs to be revamped. I smell a class action suit real soon.

Now I have to get my receipt (luckily I kept it) and go back to where I returned the equipment. I received no notification of any of these "refund interruptions". What if I did not keep my receipt. I think their plan is to make the refund process so painful, that I do not follow through. Or they are hoping that I (and I would guess most people) would not keep their receipt. They have all my old Comcast equipment numbers in their computers. Why do I have to go figure out what happened to the equipment they "lost"?

From that point on, we have had no internet service at all. We have called and called and I spoke to a supervisor last night to let him know that I would like to file a formal complaint. He would not give me a number or address to do so but ensured me that he was making note of the issues and was going to escalate it to upper management. He also had me on hold for awhile and when he came back to the line he asked if it would be OK if he call me back in 30 mins. I of course was hesitant but reluctantly said "sure". I never received a phone call back. So at this point it's day 4 with no internet and we continue to be billed for a service that does not work, and we are not happy about but there is nothing that we can do about it. We live in a monopolistic area where Comcast and Charter have their boundaries and I am unable to go to the competitor.

We called Comcast and gave them the shut off date and our new address so they could send us the final bill. I spent an hour on the phone while they tried to get me to stay with them and not switch. We moved and two weeks later, we received our final bill. Two weeks after that, we received a letter from a collection agency because the final bill wasn't paid yet. The due date on the bill wasn't even up yet. Any chance of us ever switching back to Comcast for any reason is gone after that. They are the worst company I have ever had to deal with

So now I'm on hold to set up an appointment for them to come fix that cable so I can get go set a different appointment for someone else to turn on the service which they don't technically need to do anything at my apartment at that point since I will already have everything hooked, but I still have to pay for them to come onsite because there has not been service here for 12 months. All of that was after I spoke with customer service three times before trying to get a direct answer to a very simple question which I finally got after speaking to the third person. Customer service is non existent!

How you folks at Consumer Affairs don't get after this company is ridiculous. Unless you're in bed with them, why haven't you folks done something about them? Just take 5 sec. to read the complaints and you have enough evidence to charge them with fraud. We'll see if you folks are really interested in Consumer Affairs or just a vehicle for people to vent.

So I called Collections, they acknowledged the note on system, told me to go to Customer Service so they could remove the block. Customer Service says yes, they read the same thing, but they cannot remove the block, please call Billing. I had spent about 30 minutes at work on Thursday morning doing this, but I called back in around 5 pm EST to get the matter resolved. I got a similar runaround ("we can't authorize it, you need ..........."). I asked for a supervisor to get on the phone so I didn't have to get transferred yet again. This supervisor (Jamael was his name) says "No, the phone call was reviewed and the supervisor determined that it was NOT Comcast's fault." When I asked how that was possible (and why the story change) I was told by Jamael that the account status came back "frozen" that is why the payment did not go thru. I had checked with the bank earlier, they had no issues on that day, I had over $1,500.00 in my checking account.

At this point, it was almost 6:30 pm EST and we were getting nowhere. I asked to be transferred to an area that could A) restore my services and B) would go ahead and reschedule a payment. After Jamael, another girl outright refused to help. When I asked for another supervisor, I was transferred to Jamael again. The only person who really helped was Al, and he stayed with me for much of the 4 hour phone call. He did, however, have to leave because another rep conferenced him into a discussion with yet another department and he stated he was "afraid for his job because he was not following protocol". This guy Al was in Customer Assurance, which was the area that I thought could come to a resolution. At first he said yes, he could remove the block, however needed approval. When the conference call was patched in to the other Customer Service area, he lost his nerve, citing fear of losing his employment.

Comcast should pull the call that my wife and I made on Thursday, August 14th. They didn't care how much money I had spent, and did not care to retain our services any further. I was courteous yet firm on the phone, they did not care. My wife took over the call at the end because I had missed our evening meal because of this call. She also told me that almost this exact scenario happened to a man, who then went on Twitter with the recorded conversation of his abuse at the hands of Comcast representatives. I sincerely hope the Comcast CEO sees all of this, because we are tired of being treated as if Comcast was God's gift to mankind. Frankly, it is a curse and our society would be so much better without it. Thankfully we have other options, and even if I end up paying more for internet service because of data use, I would rather spend more money with another company that treats me like human being, not a crook or some kind of trash.

Comcast does not provide the service that they advertise and that I am paying for but every time I call they try to up-sell us additional services. This is a monopoly and should be regulated. They should be required to provide the services they bill for. Just look at this site, the BBB and any other complaint sites on the Internet. I am filing a complaint with my town, my state Attorney General, the FCC and the FTC but frankly this company seems to be bullet proof. I guess I should appeal to my state Senator and Representative as well.

I didn't have a choice as they put it. So I went online to look at why my bill was still $500+. I have equipment on my account I don't have. Plus I'm paying for an installation charge for the triple play that I never got. So I am now calling for them to take this off my bill also. So, the calls hanging up started again instantly. They let you tell them your entire story then like clockwork the call ends. It seems as Comcast done went off their rockers. It's now the end of July, my services are turned off because they say I didn't pay my bill. I call to address the issue and guess what. I'm instantly sent to the bill payment center. I no longer can speak to the billing dept. I call back like I'm a new customer and I'm magically speaking to billing. WOW. I let them read through all the notes on my acct. I told the lady that I have heard all the apologies I can hear from this same company that can last me a lifetime. I just want my bill fixed.

Here's the funny part. The equipment and installation fees are still on the acct. My services are turned off in July but I'm being billed for August. And the agent says if I Pay 100 more dollars My services will be turned back on and the fees for the equipment and installation fees will be removed from my bill. LOL. After I pay more money I will get an adjustment of 85 dollars because it's not my fault. Isn't this story amazing. But Here's the icing in the cake. The 2 rude old men who came to pick up the equipment from my house August 11th, just told me I owe them another piece of equipment. Lol. You know, the same equipment that was supposed to be removed already. I gave the equipment to the tech who initially installed the service at the new address. What did he do with it? Eat it? And somehow Comcast acts like It's up to me to find the equipment that they have in their possession.

A person with a calculator and common sense can see that I have been ripped off. I will be posting this everywhere on the internet and in court. Just as soon as I see this bill on my credit report. Because this company have no scruples at all.

While I was on the phone one lady told me from sales that oh well she can transfer me to Solutions but she's not sure if they can do anything but we can try. Leave me on the phone for 20 minutes and then comes back on the line and says solutions can do nothing for you. I'm like "I did not ask you to transfer me and keep me, you know, and talk for me. We were supposed to ask to speak to cancellation and she puts me on hold again on her whole day, after I asked you not to put me on a hard hold." And he gets on the line talking about "well I'm just letting you know that I'm not going to be, I'm not going to be, you know, like something about me recording the line" and he's not going to say something that he doesn't mean. And I'm like "dude I don't care what you're saying. All I'm telling you is that my stuff is supposed to be for 12 months." And he's like "well I'm just telling you for at least 6 months." I'm like "I know it's on for 12 months and not 6 months." 12 months is been a hassle since the beginning of February 2014.

I paid my bill August 6. August 7th after I transfer my bill my service was shut off. I had already paid for my month in advance as you need to pay for them ever since August 8th when it was finally turned back on. I'm sitting here arguing with people from all the way to August 11th. You have no idea the frustration. And then this is what it's going to be.

I am seriously done and honestly all we have to do is boycott these people. That is it. Believe me they will get their ** together. We are the only ones keeping them going, we're the only ones keeping them in business, we are the only people on the face of the planet that can keep any business going. A business cannot strive with out its customers so don't let them treat you as if they're doing you some sort of freaking favor with this. "I'm giving you 200 worth of service ma'am for $125." No dude. "I'm paying 125 a month of service so you can pay your rent." So do not let them act like they're doing you such this great service. Pennies on the dollar it cost to run these things on the dollar. And they're trying to make it act like you have to understand millions of people with cable and anywhere from 59, 69, to over 200, you have to understand the billions of these people are making billions.

Anyways that's just a little bit of frustration but every one of my phone calls were recorded. Record all your calls, put it to your account that all your calls will be recorded on any account, FPL Comcast bill, cell Sprint Verizon, just any company that you call any business that you do record your business. Because when you have a record of the business that you conduct no one can say "well we can't be responsible for with the last person says because we don't know what the last person has said you but I can do what I can do for you." No, because you have a recording of what the last person said so. You can do what that person said, your codes and antics in this and that. They're freaking full of it. They can put in there your town anyway they want, anyway they want. That's it because I'm tired and done.

So that's my screwed up Comcast deal, but Comcast isn't the only company control. You make the dollar what it's worth, we make the dollar what it is worth and without us the dollar is worth nothing. Gold, diamonds, anything plastic held a piece of **, and green could be worth a million dollars if we wish it too.

I came home from work in March or April to find my service turned off (for probably the 3rd time in 10 months even though I auto pay through my bank. I was assuming that my kids were going nuts with the pay per view and didn't believe them when they said they weren't). I called to find out why I was so far behind and was told I owed over $100. I gave her my card number (I believe the past due was $117 and change) and asked her how when I was told in writing what the bill amount was: she told me they had no record of any such letter and therefore it didn't exist and that my bill was actually $166/month.

Next, I was told that if I agreed to reinstate my home phone service, my bill would only be $135.90/month. I said that it was crazy that I was being charged more money for less service and that adding the phone brought my bill DOWN. She said that that was how bundling worked. I thought this was ludicrous but I agreed to the terms, got my new phone number (**), and changed the monthly auto pay amount to $145.00. I wrote the confirmation number down and said goodbye.

As of August 11th I am again over $100 in arrears. I went to my local Comcast office, told them the problem, showed them the letter, told of the phone call with the confirmation number and was told that that phone call amount was also wrong and the Rep never processed the order. The Rep at the office offered to allow me to pay my past due and assured me that there was no one else for me to talk to about this matter: she was it! Her way or no way. I said thank you and left. I don't know where to turn to fix this. I have paid $1330 since December 2013 for basic cable, no DVR, no movie channels, 4 TVs with the small converter boxes (1.99/month each) and internet access and while I am being given a billing amount, my bill is never for that amount. It all seems so dishonest and I am tired of paying up for their customer service mistakes.

The phone has terrible, intermittent service while talking, if it works at all. The cable box in the yard is rusted out, leaning over, and has exposed cable in the center of the box and above ground leading across my yard, under a fence, and into my neighbor's yard. Dogs are in these fenced areas and this is a real concern, plus my young grandchildren play outside when they visit. I've been told by several technicians over the past year that a work order was being placed to get this corrected and that's as far as it went.

Upon returning, the saga continued. I was tired and jet lagged. I turned on the TV to relax for a second before sleeping only to find the usual annoyance from Comcast. My television and cable had been shut off. This is the second time this has happened in a year. This time the issue is over a $123.01 check that instead of sending to the billing center, I sent to David Cohen to get his attention in May. Previously, I had mailed letters to the CEO which were ignored so I tried a different person in the hierarchy. But the negative corporate culture continued. The check has been misplaced, I guess, because I keep getting billed for it plus late fees.

If Comcast wants to pay the $35 stop check fee, I will issue a new check. Since that payment, I have paid for the next two billing cycles minus the late fees - nothing is late. However, in order to restore my internet which I needed for work the next day after the trip, I had no choice, exhausted or not, I had to call Comcast and pay $33 plus to have my equipment restored. I was too tired to argue but I intend to deduct it from the next bill. I didn't owe Comcast 33 cents even.

I explained this continued aggravation with Comcast with my family upon my return and they shared with me the massive amounts of customer service Youtubes I could view dealing with Comcast. Apparently, the lack of customer service has become the hottest corporate malfunction of the country. Comcast - the company that can't seem to do anything right. I wouldn't use the language some have in their complaints but I certainly understand the frustration, the embarrassment, the time wasted by clients, the unresponsiveness of Comcast, etc.

Can't one month pass without having to complain? Now I await the new wireless. I am not allowed to set an appointment for install until it arrives. By that time, they will tell me every convenient time is already booked. Oh my gosh, this is definitely why the FTC should not allow any merger. It speaks to why all those many years ago anti-monopolistic regulations were passed by a responsive Congress and President.

A service repair ticket was issued several times. Ticket: ** and **. Nothing was done other than over the phone reset, password and user name OVER 20 TIMES WITH NEGATIVE RESULTS. No home visit Tech was offered due to priority of issue. Not being able to access my Itemized and actual charges for my Triple Play, DVR and Modem fees. I'm unable to know actual monthly bill and services hence I pay minimum bill. By law, I am entitled to view and verify all charges and services provided by Comcast.

This issue has been very frustrating, time consuming, and hours of wasted time with Tech Support, Customer Service and Sales. Some reps are from Philippines, India and Mexico who speak little English and very hard to understand. Keep in mind I have always paid my bill on time for well over 5 years (outstanding on time bill payments). And ever since this problem or issue began over seven months ago, my online auto pay have not gone through due to inability to access "Xfinity Web Page". All current payments have been done manually.

The corporate office, however, still maintains that she owes $153 for "past due" billings and refuses to consider backdating the return unless we can show proof of my mother moving out of her residence in February. Problem is we didn't give up her lease until June 1 on account of the difficulty in managing her health issues, first, then moving her furniture and personal possessions out of the house and into storage. Comcast is very lucky that my 92 year old mother still has a sense of pride, because she has given us instructions to go ahead and pay the bill to protect her good name and credit. If it were up to us kids, Comcast could sit and spin on the past due bill. NONE of us will EVER do business with Comcast again.

I get home and decide to check out my services. I then realize what he did. Now I was being charged for a service that not only didn't happen. But also this guy now messed up my Dish network. I call Comcast and explain to them what happened and that I need them to send someone back out to rectify the situation. The first lady puts me on hold. Somehow she must have pressed a wrong button or something. But I end up back on the phone directory menu. I then get the next lady and explain to her the situation and that they need to reschedule. Well it seems like everything is ok and they sending someone out, right? Wrong.

I get a call back from them and their North East division stating the tech cant do what I have just requested. I argue with the lady a bit. Because by now I am just livid. I mean how dare you go to someones house mess up their services. And then wash your hands of the whole situation. Well after arguing with her I hang up. Then I get a strange feeling they canceled my appointment. So I call back the main phone number for them. I then get a guy, I will call him white noise because talking with him most the time there was just white noise. Until I decided to stoke the conversation. Stating I needed a tech sent out and the situation.

He then after 20 mins states he will have the tech department call me to see if things are resolved the next day. I state "What? You aren't gonna send someone out. You gonna just have them call?" He says yes. I then just hang up the phone. Obviously they either are real dense or they just don't know real CS. So I then call Dish, they have a tech coming out today to fix Comcast's mistakes and put in a new line. At least they know CS. When I get home tonight, I will be calling Comcast billing. Not only should I not have to pay for incorrectly done work, which mind you messed up my other services. But I should also be reimbursed for the money I have to pay to have Dish come out.

Finally got another supervisor who gave us a package with a $10 discount a month for 12 months due to all the horrible customer service issues we have had. We signed up. Tech came out and was great. We get our first bill and the discount is not on it so we call Comcast. We spent 4 hours on the phone getting disconnected, transferred, put on hold for 15 minutes at a time, and no one could help us. We got told a manager would call us back in 15 minutes - we waited an hour and a half. Called Comcast back. They said they would have a manager call in 2-3 minutes.

20 minutes later, a manager called... still no solution. Manager called next day and said she spoke with the correct dept and got it worked out. She transferred us to that department and they had no clue what we were talking about. We had to explain our situation 5 times or more. Got a different supervisor because no one knows any of the supervisors we have talked to and no one will pull the call from the day we signed up. Spent 3+ hours on the phone with them today and still NO Solution. Supervisor refuses to pull the call. Said it won't help anything. I would not recommend Comcast. Direct TV is amazing! Time Warner is awesome. AT&T has their issues but nothing this bad!

I'm ok with showing my driver's license. No problem. Except the fact that I live in Ohio and go to school in Illinois. I was renting a place during the school year and desired television and internet. When I refused to show my Driver's license, the supervisor called me a liar and later asked if I was supposed to have a place in the States. After I explained it to him that I was a student, he pulled up my address and the file had said that someone had started service at my address 2 weeks prior. I had to explain I just moved there 3 days earlier. So we finally get that figured out. The supervisor had thought that the other account was put on the wrong address. Whatever figured it out.

So I go home, install the equipment myself through their somewhat adequate automatic voice command software providing installment advise. After I installed the internet modem, I began installing the cable box. The cable box equipment didn't work. Called Comcast 1-800 number and the lady understood and sent me a new box "free of charge."

Then I go home, install the new box and I had to call the 1-800 number and have them turn on the box. However when I called, I had a bunch of registration errors because the box I had was not on my account. Kept saying wrong equipment number. After pressing 15 different numbers, the robot voice might actual turn out to be someone who works there so I could explain what I needed. Got the equipment number changed for my account info. Good to go, right? Wrong. I was supposed to take my old box and place in shipping boxes that were provided "free of charge" and take the box to UPS and have them ship it out to Comcast itself. I take it to UPS and they state the postage on the box is for the wrong amount and force me to pay $6.45 to ship Comcast's mistake back to them. Whatever. It's $6... What's that?... like 6 tacos from Taco Bell. Good to go then, right?

Wrong. I continue to get service and pay my bills on time I might add, but at month three, I start getting endless letters for unpaid bills. Question mark goes up in my head so I call Comcast again. Long story short, these unpaid bills came from the account that they had mistakenly put on my address. Remember the guy who called me a liar and said that someone registered service for my address 2 weeks before I moved in. Yeah, those bills weren't getting paid. I was paying my bills, not this fake account on my address. Got that figured out after receiving threats of shutting down my service, which was already paid for. Got that figured out.

Months go by and I started noticing that my bills were not for the same amount. 1st month was $105.78, 2nd month was $96.58 (correct amount), 3rd month $98 and change, 4th month was $96.58 (correct amount), etc. it was about month 6 that I figured it out. So I had to call that pesky 1-800 number. Turns out that my bill was being sent from multiple Comcast billing locations. One was including the taxes and fees associated with my state. And the wrong amounts were coming from another state with the taxes and fees associated with their state. Figured that out and they couldn't refund all of the overcharges but gave me money on my account to go towards my next bill. Ok. Whatever. I ended up getting like 84% of the overcharges back... It ended up being the cost of a nice 6-pack. Whatever. Done, right? No more issues, right? Wrong!!!

At the end of the year, I needed to return the equipment and drop the service. Fine and dandy. I go to take the equipment back in Illinois on a Saturday. The people there had told me that I did not have all of my equipment. Ok no worries, but I was moving the next day to Tennessee and their offices are not open on Sundays. I go home, grab the one small piece of equipment that I forgot. I call 1-800-Comcast to figure out where the nearest location was to drop off my equipment in Tennessee. They provide the address for me! Yay, something useful. Pack up the equipment and my belongings and move to Tennessee.

Go to the address I was provided on that Friday after moving in. Explained I do not need your services, I'm returning your equipment, here you go. The guy at the Tennessee location says ok but this equipment doesn't belong here, it belongs back in Illinois and he agrees to ship it back to Illinois free of charge. He had mentioned that there maybe termination fees involved with my account. Ok, go ahead.

Two months go by and I start getting letters forwarded to my new address in Tennessee and Comcast began charging me late fees for not returning my equipment and that I owed interest and all this ** (pardon my language if ladies are reading this). So I call 1-800-STUPID-COMCAST (sarcasm, but I really called Comcast's 1-800 number). They checked their system in Illinois and my equipment was not there. It was sitting in a warehouse in Tennessee and I, not Comcast, had to figure out that it was wasting away in Tennessee via visiting their Tennessee location.

Anyway, they ship it to Illinois for it to only sit there for another 2 weeks for them to figure out that my equipment belonged to another location in a different state. Remember at the beginning when my equipment didn't work and they sent me a new equipment box. Yeah my new box came from another warehouse in a different state. Meanwhile I'm hanging in the balance as COMCAST gets their crap together. I ended up with a $433 in late fee and taxes... Now paid after never being late on a single payment. Thanks for letting me now via phone or email Comcast. I had a 760 credit score... Who knows what it is now.

BTW, 90% of the people you call on the 1-800 number have no clue what they are doing & those that do are smart enough to find a better work environment. The employees are terrible at taking customer notes. All customers be warned, you will have to repeat your information 50 times each call... You may be hung up on either on accident or on purpose. Some employees are not very good at pressing the hold button.

Also Comcast is looking and will screw any person harder than a Philips screw driver on a flathead nail into concrete. Open up your pocket books and create a bank account called "Comcast ** fund" cause you're going to need it. Consider yourself warned. Comcast can take a long walk off a short pier.

The next day, NEVER heard from the supervisor. I contacted installation and they then told me I would have to wait a week. I asked about the supervisor's commitment, they didn't care. I called my installer and his supervisor now told him there was nothing he could do about it. DON'T believe any of those commercials they show about improved service. These people at the 800 numbers JUST DON'T CARE. The government is about to allow them to buy up their competitors so don't expect the situation to get any better with these people.

This secondary document also has a clause that does not guarantee internet speed which contradicts their advertisements on television that suggest their internet service is the fastest. This seems to be bait and switch if a company advertises something and then disavows responsibility for providing it in the fine print of a document that is not a part of what is signed by the customer.

I consider both of these issues contrary to the public good. The sad truth is that the two representatives that I spoke to regarding these clauses were unaware of them until I insisted that they read their company's customer policies.

I have received and paid increased bills over the past six months due to overage data usage carry over from month to month. My background supports knowledge of information systems in management. After review of changes with overages, I discovered my XFinity Home is continuously using data which ultimately contributes to overage use on my capped internet data plan from month to month that Comcast now charges $10/50GB in the Miss. area. I spoke with the loyalty department who assessed the account and provided me with a plan going forward which adds an additional 100 GB to my 300 GB plan. Her name was Sherie and she was very helpful and informative, yet had to refer me to the internet usage department when asked if Comcast could adjust fees assessed to July's bill for overages accumulating a total of $98.00. My data usage has ranged from 497 GB - 1200 GB over the past 6 months without explanation.

Upon being transferred to the internet usage department, I explained my background and experience and asked how was it fair to pass overage fees to the consumer unknowingly aware or provided information as to how the XFinity Home product would affect usage. I would like to add, the XFinity Home product reflects usage of 100% internet data with a Cellular backup. Meaning it uses internet data continuously in which the consumers are being penalized for. I advised the representative that as an acting VP with management over an internet infrastructure at a widely recognized hospital, statistical reports are available with data usage metrics which should be able to provide me with data consumed by XFinity Home. I requested verification relating to data usage for XFinity Home usage and an adjustment applied to overages contributed to the service to avoid duplication of charges being passed to the consumer. She stated she agreed with my statements and agreed an adjustment should be provided due to data usage by XFinity Home (which the consumers pay $49.95) and consumers not being made aware of the increase in data usage.

She stated she has received other calls similar to this. She spoke with a supervisor who stated she needed to contact XFinity Home for verification and discuss resolutions which could be provided. After holding 16 minutes (which is also using data on my Comcast phone service), she blinds transfers me to XFinity Home. I spoke with a representative at XFinity Home and provided another layer of the same conversation in which he replied they have a policy with Comcast in which Comcast is aware of data usage for the service and how the charges are passed to the consumer are beyond XFinity Home control. The call disconnected after he made this statement.

I called Comcast back in which I spoke with Jay, Operator ** in the Central Division based in Manila Philippines. I explained the complaint (at this point due to frustration) and advised I needed a permanent resolution for the concern which will reflect from month to month due to overages incurring due to XFinity Home and I requested data metrics for usage incurred with XFinity Home and products(Comcast phone) for accurate adjustments and review. He stated I needed to speak with Customer Security Assurance and states he would transfer me in which the phone call disconnects again.

I called Comcast again, in which I spoke with Mark, Operator # ** in the Big South Division in which he states the concern will most likely need resolution at the corporate level due to advising of the blind transfers and disconnects without a permanent resolution. Mark stated he would attempt to obtain the answer to the data usage incurred due to XFinity Home and supply me with the answer to avoid further frustration on the consumer. After holding 12 minutes, Mark returns to the line to inform me he also has been transferred and disconnected with attempts to obtain answers to the overage usage due to. Mark also stated he was advised by XFinity Home Support to speak with the Internet Service Department for an answer.

He stated upon transferring to this department he was "being sent around and asked to hold with disconnects" and apologized for not be able to help further and suggested I escalate to corporate. I asked Mark could he transfer me to billing to discuss a onetime credit this month for the overage and I will escalate permanent resolution request at a corporate level. Mark transferred me to Stephanie at 2:49pm in the billing department. Again, I explained the situation and asked for data usage metrics as it relates to XFinity Home and was placed on hold with a disconnect occurring at 2:59pm.

I called and spoke with Dennis Operator ** Michigan Region in the Internet department and explained the situation and discussed a onetime credit with corporate resolution going further. Dennis explained due to my frustration he could only provide a $25 credit a day due to being in video repair department. I asked if he could provide this credit knowingly aware I am escalating this at a corporate level for additional credit and permanent resolution going forward. He spoke with a supervisor who advised him to transfer me to Internet Technical Support for proper credit and answers and stated he would remain on the call to ensure a disconnect does not occur during the discussions.

I am transferred to Vanessa operator number ** in Manila Philippines who states she works in the internet technical support department. Vanessa, prior to confirming account details, attempts to tell me this is normally a result of an unsecured network and I should change my password. My frustration level heightened and I then began to dissect the details of the entire account history with Vanessa. She then states I need to speak with the Billing department and to return a call on Monday due to the billing departments being closed on Saturday. (It is now Saturday evening now - I have been on the phone since 10:23am this morning. I should add utilizing my data on the Comcast phone for 60% of this unresolved issue). I challenged Vanessa's answer by stating I had spoken with the billing department several times today and was transferred to her by someone I was previously transferred to from the billing department.

I asked Vanessa if she felt it best as a consumer to return a call to waste 6 hours again on a topic no one can provide an answer to. She then stated no and requested for me to allow her a few minutes to find a billing department which is opened. She placed me on hold and returned to the line stating she found a billing department opened and transferred me to Brina operator # ** in the West Palm Beach Florida Region.

Brina states due to the 10 blind transfers and 6 disconnects she will request a Supervisor call back to request the over the credit limit for the $98.00 and discuss the concern. The call back ticket is ** which should result in a return call in 48 hours. During numerous hold times I have memorized Comcast hold lingo which states several times "Answers to questions anytime of the day." Comcast requires much in process improvement to reach the level of this false advertisement.

In addition, it is now 4:09 CST and I am awaiting a technician to arrive for a scheduled 8am - noon service call made 3 weeks ago. He will now add additional cameras which I found out will also add to increased data with my own research. Addendum, Now my service call has been rescheduled to next week without notification from XFinity Home after cancelling appointments and staying home all day. I hope this communication reaches the following senior leaders due to speaking with all of their departments without resolutions: Susan Jin Davis Senior Vice President, Strategic Services for Communications & Data Services. Dennis Mathew Vice President, New Businesses. Sharmila Ravi Vice President, Product Operations for Communications and Data. Robert Slinkard Senior Vice President, Product Management for Communications & Data Services. Daniel Carr Vice President, Sales Operations. Robert J. Lincavage Vice President, Technical Support. Lisa J. Panepinto Vice President, Performance Management. Shelby S. Royal Vice President, Employee Communications. Karen E. Schmidt Vice President, Enterprise Marketing for Comcast Business Services.

In closing: 1) Comcast provides a bundle package at a rate to include internet phone and cable- stay with me. 2) Comcast advertised XFinity Home at a rate of 49.95. 3) Comcast offers 300 GB included in the bundled package which is suffice for internet/cable/and phone. 4) XFinity Home advertised by Comcast increases data usage exponentially (meaning by a huge amount) which exceeds the bundled package rate. 5) Consumer is paying for a bundled package to Comcast/ an additional 49.95 for XFinity Home security/Comcast profit margin is increased to consumer by additional data fees charged to consumer which exceeds the allowed data in their plans. 6) The Extreme package only includes 400 GB. 7)My GB increased by 1200 GB with additional XFinity Home changes recently made with an XFinity Home tech visit. 8) Consumer now pays 49.95 for XFinity Home and an additional $98.00 for the data the devices used for home monitoring) 9) Consumer is never notified of increase data usage due to product installation and does not provide plans to accommodate

I would like to review a statistical report which breakdowns the analytics of the data usage meter to include IP address to identify device utilization on my network. If Comcast does not supply information in this magnitude, there is not enough evidence to substantiate charges affiliated with internet data usage billing.

I call my rep Kristin ** at ** and she calls her supervisor, and I was told the installer would come back today and install cable. Well 4 hours go by and I call her and she says she is still working on it. She sends me a message about an hour later and says it can't be installed until Monday, possibly. So you blew the appointment, wasted my entire day, and still no service and no customer. It’s now 4:20 pm on my day off and I have had to waste most of my day dealing with this. Poor customer service. I hope you can improve on this and I will relay my complaint to the FCC as well. Have a good day.

Only the latest in ongoing unimaginably horrible service problems. Do you people think this is funny? I cannot even imagine telling a client that it is their job to repeatedly call and beg and talk to no one other than Idiots who can do nothing but read from scripts - Endless "on hold" in torture chamber of being subjected to Horrendous marketing blather - as if I want to buy additional Services from a company that can't provide my basic Home telephone service. How can you possibly Pretend any of this has anything to do with "excellence"? Can't imagine ANY CONTEXT in which anyone could characterize this idiocy as anything REMOTELY having to do with that word. Following is in inverse chrono:

THIRD ATTEMPT: Having determined that Lester is a clueless imbecile, but still Desperate to get my phone service working, at 10:40 pm I AGAIN called 1-800-934-6489. I AGAIN was put on hold in endless recordings Hell for ANOTHER 20 minutes until I finally got through to Edward in the Philippines. Edward said he's worked for Comcast for three years, so I was hopeful he would be more helpful than Lester. NO SUCH LUCK. After 15 minutes of same little game as I'd already endured with Lester (I'm sorry, ma'am - I'm doing all I can, my very best, but the tech support line is still busy), I threw in the towel.

I guess the gambit is just to weed out customers by attrition, rather than offer actual support. I am LIVID. THIS IS RIDICULOUS! Already endured this ** - TEN FULL DAYS OF IT in Dec. 2013, and since then more about every 2 months with huge bottomless pit of service crashes/malfunctions. Might be funny in a sitcom, but even there I doubt it. Clearly your Company has NOTHING BUT CONTEMPT for your customers' time and energy. I DON'T WORK FOR COMCAST - I am SUPPOSEDLY YOUR CUSTOMER. But you'd certainly never know it. I do not have time for this ridiculous nonsense. ENTIRELY DEPLORABLE EXCUSE FOR A COMPANY - and for that matter an INDUSTRY. I'm at my wits end. I have no idea how to get any kind of service out of your SORRY company.

SECOND ATTEMPT: CALLED 1-800-934-6489 @ 8:00 p.m. Thurs., July 31 2014. After waiting on hold with ENDLESS excruciating Comcast ads and self-promotion - Hostage AND Tortured, all characterized as EXCELLENT- insane! Talked to customer account executive. HA! Executive? Treating your customers as stupid chumps? SERIOUSLY??? ABSURD! - "LESTER" in the Philippines, who has worked for COMCAST for a whopping month. Told me he was trying to connect me to the people who know how to help me. This went on for TWO AND A HALF HOURS!! NEVER GOT THROUGH to ANYONE!!! Lester kept saying that he really wanted to help me and he was doing everything in his power but all of the tech support people were very busy... blah, blah, blah, blah, blah, blah, AD NAUSEAM. Finally had to GIVE UP - after TWO AND A HALF HOURS!!! Including being subjected to endless recordings telling me how much Comcast values my business and I just need to stay on the line and a "customer support account executive" would soon be available to help me.

FIRST ATTEMPT: After absolutely no luck with any of the online resources @ Comcast website: 1/2 HOUR on telephone w/ "Joan" in the Philippines who told me she had my problem all fixed. SHE DID NOT: Called Comcast Service Dept. (Thurs. July 31 2014 @ 5:15 p.m.) @ 1-800-447-9085, and spoke with Joan (re telephone service for **). Joan said she thinks that the problem is that this telephone service & modem are still connected to the "old network" (why I have to call customer service in order to get migrated instead of that happening automatically, I have no idea) - and that telephone service can be immediately restored & repaired by:

"Migrating" the phone & modem to Comcast's "new network" Process - requires downloading different data to modem, which will cause a brief internet service interruption; after the "download & migration", the service will be "re-activated" or "activated" on the "new network"; process takes about 20 minutes, following which service/ all services - telephone, internet & TV - should be restored to just the same as they were before (including same settings, etc.) EXCEPT with phone service WORKING and all services better & more reliable going forward. Joan's recap of what she did, in Comcast lingo, is: registered my modem to Comcast's "new network", "created a switch to assign a modem to a new number, as part of the activation process". Result should be that my modem should have one telephone line (same as before, same as always). Joan added these instructions: Make sure telephone line is connected/plugged into modem "phone port" (i.e., NOT plugged into the wall jack). Any continuing or future problems, call Comcast support at: 1-800-934-6489 (available 24/7) or 1-800-447-9085 (NOT available 24/7).

I contacted Charter and got my services installed. Now the phone tag and nightmare of cancelling Comcast has started. Today I called them and ask them to disconnect my services and was told that there will be an early termination charge. I tried explaining the situation but to no avail. I asked to speak to a supervisor but they don't have one so I was put on the call back list!! Now our moves should be decided by the cable company contracts and not the job offers. Would not recommend Comcast to anyone if there are other other options. Bad luck if no other options!! Stay away from verbal commitments from Comcast reps as they will mislead, deny everything and will not take ownership.

I called back at 2:03 pm CST to get this issue resolved and all hell broke loose. I first talked to Shay. She told me if she turned my services back on I would have to call back again to have them disconnected on the day of my transfer (stupid, right). I told her I was not going to call back because I should not have been turned off in the first place. I then asked to speak to a supervisor. She purposely transferred me to a different department (the sales department) and I was on hold for about 45 minutes. Andrew answered. He was rude, and refused to transfer me to a supervisor. He instead purposely transferred me to the wrong department (billing) again. I was on hold for about 30 minutes.

Now I am in the billing department. Mind you, I have a 0.00 balance because my account is set up for auto pay or should I say my account was set up for auto pay (cancelled that). The rep in the billing department does not speak or understand English very well. I asked to be transferred to a supervisor and he refused unless I gave him access to my account which I refused since he could not help me. So, he hung up on me. It's now 3:45 pm CST and I have nothing resolved!!! I call back and ask for a supervisor. I get Corey. He is rude, can't help, puts me on hold after I repeatedly told him that I did not want to be placed on hold and then still does nothing to help me. I finally just said, "Forget it. Cancel the account. Disconnect all services." Well, Corey can't do that either. He transfers me to Customer Solutions.

I speak with Christy. She deserves a raise and a promotion. She is the only Comcast employee that I spoke with yesterday that has more than empty space between her two ears. I have to admit, by the time I spoke with her, I was beyond pissed and irritated so yes I had a very bad attitude. Throughout the conversation, she was very professional, helpful, and never lost patience with me. She was able to get my services restarted, and was able to set up my transfer correctly!!! By the time I got off the phone with Christy, it was 5:45 pm CST. 3 hours and 45 minutes to fix an issue that your rep caused is more than ridiculous. And for your reps to have the nerve to have an attitude with me because I demand quality customer service just like you demand on time payments is a slap in the face.

You can keep your Comcast Guarantee because it is nothing but lies. Your guarantee should say "We promise to feed you a bunch of lies every time you call, place you on hold for as long as we like, take forever to resolve your issues, refuse you the right to speak with management, and bill you extremely high prices because we can!"

Prior to this problem, we went for 4 months without functioning DVR service. We were on the phone with Comcast weekly and they kept telling us that the problem would be resolved within 24 hours. Finally, we had to pay to have a technician come out to our home. He said that they had given us equipment that should have been sent back for repair. So, the previous guy had taken faulty equipment from another person's house and gave it to us. Isn't that lovely? Here's the best part: guess how much they refunded our account for having their crappy malfunctioning equipment for 4 months?

Have you guessed?

$7. Mind you...this is not even a $7 discount per month. It was a total of $7. After screaming and fussing on the phone, I decided that my blood pressure and sanity were more important because I was getting nowhere with them! They argued that they provided the services as they had promised but that we were unable to take advantage because of the faulty equipment. I am not kidding here. But we only had faulty equipment because one of their technicians gave it to us!

So, what am I going to do about this? Absolutely nothing. But why you must surely be asking yourself, would I not do anything!?! As stated in the introduction, we have no other options. The cable companies represent a legal monopoly. Last I checked, the US was still a free market environment but yet the gov't is allowing this oligopoly to continue. If y'all want to band together and rise up, I will stand with you. In the meantime, I will spend the next hour or so on hold with India because they have still not resolved my issue over the past 20 minutes it took me to draft this review.