Xfinity Cable TV Reviews

Meanwhile, we play musical wires at the pole and I keep getting disconnected and was told everything was fine. And behold, I busted a technician at the pole on 07 Sept 2011 and asked him if he was not there to fix my issues, why was he touching my wires and that he disconnected me three times. I asked his name, and left a live voicemail as the situation was going down for the president's representative, Jennifer. It was a great, vindicating feeling to bust someone because they keep telling me everything's fine, like I have nothing better to do than call about getting disconnected!

I had filed a complaint to the FCC last week. Attorneys filing class action lawsuits may feel free to contact me. There are numerous trouble tickets Comcast should be able to be forced to supply via subpoena if necessary, not to mention my cellphone records and landline records as proof. I have mainly called from my cellphone since my modem and phone service go through the one box.

Anyway, the contract service employee came out to rebury the line, the requisite 6-12 inches per Comcast. He was there for 20 minutes to rebury a 120-feet of cable in red clay. It appears that he yanked the line up and stuck it back in the ground. From that moment, I had no service and the customer service circus was now going full tilt.

I had agents tell me that it is not Comcast's fault that I do not have service after they made a service call. I was without service for four days! Finally, after three days, I got a call back from a supervisor, and the following day, a tech came out to troubleshoot. He determined that the previous contract employee damaged the line somewhere between the pole and the house. He installed a temporary line that goes across my yard now, and I'm waiting for the company to come out to bury a new line. My temporary line was installed 31 Aug 11. Today is 12 Sept 11.

I called today and spent a lot of time on hold and getting rerouted to the general customer queue after I had spoken with Jen, a customer service agent. Apparently, she didn't feel like helping me so she put me back in the queue. I am sick to death of this company! They have credited me $50, but that does not make me whole as a customer. This company cares nothing about their customers. I am hopeful to be out from under the yoke of the Khan of the Golden Horde soon as there is a company called Bluebird that can now service my area. I don't think they are as fast and there is a $225.00 sign up fee, so I am saving my cash for that now. I have decided that I don't care what service I have any longer, as long as I don't give my money to Comcast. I am almost tempted to suffer with dial-up again just to be free of Comcast!

I continue to pay for a service that simply does not work. It is fraud or perhaps theft. Comcast advertises a service and I pay for it. More than 50 percent of the time that I try to access it, the service does not work. I have made dozens of service calls and I have had more than a dozen technicians visit my home in a year and a half but the service still does not work. I feel that Comcast is falsely advertising or perhaps committing fraud. The company says that it can deliver a service. A customer pays for the service, yet the service is not delivered. I don't understand how they get away with this.

Now, I'm getting charged $182/month. I called customer service. They sent me to sales. They had the salesman call me back. He called from his personal cell phone and confirmed the price should be the $146.99/month, and he'll talk to his manager. We've talked several times and he says that he can't get hold of his manager to get this fixed and suggested I called customer service billing. I called them and they sent me to the customer loyalty. They told me there's nothing they can do.

The salesman won't return my calls anymore, and I'm stuck with this rotten deal because I was given bad information.

I repeatedly tried to get the cable to work but to no avail. I finally called and found out that their guy had disconnected us on the outside switch which we cannot access. I called in and they agreed to send someone out to fix the problem. They said that if it was the outside switch, I wouldn't be charged since it was their mistake. They sent someone, and sure enough, it was the outside switch. He turned it back on, and my signal began working.

Now, one month later, the company is trying to charge me $50 for turning the switch back on when their mismanagement of the account is what caused the guy to come out and turn the switch off in the first place. I feel like a cop slashing my tire and then writing me a ticket for it. I feel helpless against a giant company that refuses to waive a fee that I should not have to pay. I am very upset with them.

It seems that DIRECTV has a hold on our condo building, although the condo association has confirmed that there isn't a bulk agreement in place. I was informed from an outsource that Comcast won't service my building and/or area because there shows a contract with another provider. It may be that this was arranged by PUD.

Apparently, several units in our building have tried to sign with Comcast without any success. State Officials need to clear the way for cable competition and for cable viewers.

The service rep I spoke with was very flippant and stated I was up for disconnection and she couldn't do a thing to stop the order. All they had to do is stall it for less than 12 hours. But no…

That someone from the local service center called at 11:55 AM and told me the technician is running late and working in a nearby area and will be at my door latest in 20 minutes. At 12:45 PM, I placed another call to 1-800-COMCAST and they put me on hold to check with the local service center. They came back telling me that someone will be at my door in 15 minutes. A technician showed up at 1:20 PM and worked till 1:40 PM.

Today, I was on with Melissa for 40 minutes, then she put me on hold. She "promised" to call me back if we were disconnected. An hour later, I'm still waiting for her to call back. I realized that it's hard to find qualified staff but I'm paying almost $200/month for Comcast services and expect something in return. It's simply ridiculous. If I could switch providers, I certainly would.

Friday came and left. No phone call like I asked when they get to my residence since it's gated. So Saturday, I called to see what had happened. Well the guy in Mexico assured me that a UPS guy tried to get in contact. That they were at my residence, knocked on my door and no one answered. I said ** because I was there and they can't get in. So I asked for the package number to track. He read it to me, I read it back to verify it's right. I said thanks and hang up. I called UPS to my surprise, there is no product number or no package scheduled to be delivered. So I called back another person from Mexico, this one's a lady. So I explained and she said it was returned to Comcast and it was never attempted to be delivered to my residence.

So I said, since you failed you can fix this, take off the 25.00 overnight charge and have someone deliver it to me. I cannot do that, I can do another overnight shipping but it won't come until Tuesday since Monday is a holiday. I will also give you a blast on your internet for three months free she said. Cool, I said. So Tuesday came. I checked emails and I have three hundred dollar bill from Sep. 1st to the 3rd. ** is this? I called Comcast again and same old runaround. After the third person, I came to find out a few things.

5. They actually had the balls to say "we'll see if we can take this off". I lost it after that. Lying, thieves, no principles at all.

I have also encountered service charge for Internet after service has been cancelled, with router and modem returned to Comcast and customer service has informed me that the equipment has been returned to stock, only a supervisor has an authority to do so. I was placed on hold to speak with a supervisor for 10 minutes and was then told they would place remarks on account and have a supervisor return a call to me.

It has been two weeks and no one has called and my service has been disconnected 48 hours listed on billing statement.

I called customer service to inquire as to why the sudden jump in cost. I found out that the plan I had was only valid for two years. I did not receive any notification about the ending of my plan or the price increase prior to getting this month's bill.

I asked Comcast about this and they said that they don't send out notifications for this because there were too many customers to keep track of. They informed me that they could take $35 off of my bill, but that was all. I explained that it was completely unacceptable to have a 100% increase in cost without a single word of warning and that their discount wasn't going to cut it.

They have left me with no choice but to pay the outrageous bill, even though their faulty business practices are breaking my budget and should be illegal.

The last two people I spoke with were Don ** and Will ** to get the matter resolved. I have to say these two men have no integrity. They just said that they would look into the matter and call me back but I never heard from them again. So I called back in one month later about my bill and then they couldn't remember who I was. This Will guy got short-tempered with me and hung up on me the second time.

Comcast in Nashville is horrible. Who puts these type of people in charge of taking care of a customer? I took on their service because of the much-advertised money back guarantee and Comcast's so-called Credo that was quoted to me by a sales associate, which I will admit was nice but the bottom line is that his superiors are incompetent and they just don't care. They are liars and out for the buck and not about customer service. I will either make a legal challenge or quit Comcast all together.

They are giving "double" phone numbers out to customers. When I go to comcast.com and my account, the ph# associated with my account "belongs to numerous persons" comes up! I believe they are billing two consumers for one number and who cares if they keep having technical difficulties.

It's a "class action" waiting to happen! They must provide the service that I am paying for! Any Lawyers? Sign me up!

I am a disabled veteran on a fixed income, battling cancer and two heart attacks within last 6 months, and this simply stinks. If you can't even get a response in a timely manner from the CEO's Office, how can you expect anything more from those under their supervision?

We were without cable for three days until a technician came to the house on Monday, 01 Aug 2011. He was extremely nice and swapped out one of our HC set-top boxes and also confirmed that the signal strength to our house was indeed week. He left and did some additional work at the cable box on the street (not in our home) and the service was restored.

On 02 Sept 2011, I received my cable bill and saw a "Video Service Charge" for $27.00. I called Comcast and confirmed with the billing agent that the charge was for the service visit on 01 Aug. I explained the situation to the billing agent and she told me that they could not remove the charge for any reason. I asked to speak with a manager or someone with decision-making authority. I was put on a brief hold and Jose answered the call.

Not surprisingly, he was very defensive and not very cooperative initially. I explained the situation yet again to Jose. He told me that there was nothing he or anyone else at Comcast could do to remove the charge. He offered to sell me a Service Protection Plan for $2.95 per month to avoid another service charge. I initially declined his offer but was forced to accept this added charge in the end if I am going to get my recurring service issues addressed. I explained to Jose that the service to my house is the issue and it is not something that I am responsible for.

I pay Comcast ~$150.00 per month for Voice, Data and Cable and they should be responsible for providing uninterrupted service to my house. He did not agree with this. When pushed further, he was willing to concede. "If a tree knocked down the service lines to my neighborhood, this would be Comcast's responsibility, not mine." In the end, he offered to credit my account $15.00/month for six months, which makes me financially whole but does not address the larger customer service issue that exists for all Comcast subscribers.

If the service fails and the problem is with Comcast, why would individual consumers, such as myself, be subject to pay a $27.00 service fee? And in order to avoid the service fee, my only option would be to subscribe to yet another monthly service, which is not fair to consumers. Most people will simply agree and pay. This is not right!

After going round and round with the supervisor in customer service, finally it became clear that if you ask what your bill is supposed to be each month, they'll only tell you the combined fixed rate for TV & Internet, which may also change in the middle of your year's billing cycle with no notice. Taxes, surcharges and fees vary every single month. Instead of giving you a flat month rate for a year, they pass on every pennies of difference to the customer.

I was also given the lame defense on every months bill difference, being "so the customer doesn't get the raise all at once." Excuse me? Who in America doesn't expect a raise in rates at the end of a year?

This company is gouging people every single month. And then it's raised again at the end of the yearly billing cycle. And there is no one to stop them. I can't get any Internet service in my area at all if I don't pay them, that is monopoly! As tax payers we subsidized the cables put in for Internet and now we're being gouged.

Not only that, but what happened to their $20 'if we can't fix the problem in our first try, we'll give you money' clause? They completely ignore me when I ask for it.

Very disappointing. Especially when they lie about everything just to save themselves...

August 21, 2011 (4:29PM): After a few hours, there was still no service so I called Comcast. I used the system to attempt to "refresh" my units and nothing took place. After which, I contact Comcast again to speak to a representative. The first rep. was with the cable portion and attempted to troubleshoot. He was unsuccessful. I informed him I had a modem as well and it was not working. He said he wanted to send me over to the Internet department for that could be the cause of the issue and once that is fixed, the cable should work as well. I accepted.

I was transferred to Nick of the Internet department. Nick went through the "standard" procedure on helping troubleshoot the system. All in all, he stated it seems to be an issue with the outside line and he had to send a technician out to the residence. He placed me on hold to find the "earliest appointment" and returned with "I can have someone out there for you on the 1st". My response in return was "The 1st of what, for I know you are not saying September which will make this 2 weeks of no service". He informed me that was the earliest, or it would not be until September 26th.

I proceeded to explain to Nick that this was unacceptable. I can understand 2-3 days, but Comcast wants people to await 2 weeks to regain service -- service that has already been paid for. So in a nutshell, Comcast can take my money with no issue, but cannot render services

Nick then stated he will place this on an "expedite" and I asked him what does that mean, that service will take place between now and September 1st. He explained that someone will be in contact with me within 24 hours on this level.

August 22, 2011 (11:06AM): I called Comcast and spoke with a rep. named Ian. I explained to Ian that I was not going to be able to be without service for 2 weeks and have Comcast interfere with my money. I explained to Ian what happened on the day before, he pulled the notes. I said fatuously "You all act like there are no resources available for these service calls", in which I was informed by Ian "Yes Ma'am, it is due to lack of manpower that we are on schedule like this". I mentioned to Ian, "I was truly joking when I said that for all the people out here that need/want jobs, you are telling me that Comcast is not trying to fill those jobs to provide better service."

Either way, after a nice discussion, Ian stated he was going to see if he can schedule me for cancellations throughout the day and will call me between calls when he is able to move me up. He did call back one time and moved me from September 1st to August 29th. I thanked him. He said he would continue to see what he can come up with the rest of the day.

August 23, 2011 (1:53PM): I called Comcast and spoke with a rep. named Tony. I explained to Tony the same situation that was denoted by Nick and Ian. He reviewed the records and said he will see if he can find a cancellation. Over the duration of our conversation, he was able to move me from August 29th to August 27th. I informed Tony that this was still unacceptable, but thank you for working with me and I will call back to see if there are any other cancellations (since now it seems as though I have to do Comcast job for them and I do not even work for them. I am not able to perform my task for the company I do work for since Comcast does not provide service for those who have paid for it).

August 23, 2011 (~5PM): I checked my voice mail to receive a call from Comcast stating my schedule appointment is for Saturday, August 27th.

August 23, 2011 (5:08PM / CALL DURATION: 10 mins and 13 secs): I called Comcast and spoke with a rep. named "Marg/Marge" (for this rep. did not take any notes, record the conversation and most likely she was from one of your outsourcing companies -- as I was informed by Cathy/Kathy). I explained to "Marg/Marge" the situation and was calling to see if there were any cancellations available so that I can be placed in that slot. She wanted to know how she could assist, and I informed her once again, I was calling to find out if there were any cancellations so that I might be placed in that slot and moved up to a sooner service date. After going back and forth, I was informed by Marg/Marge that she could actually make an appointment for me for the next day "Wednesday, August 24th" for she "had the authority to schedule this appointment for me." I said, "Really? Is this accurate? No one else had that ability, but this is great and I will take it." She asked me what time slot did I want and I said, "I'm flexible and can make myself available, morning preferably, but I will take what you have." She asked, "What about 8am-9am? " I said "Ok. Great." She then said "No wait, 8am-11am." And I said, "Not a problem, I will be available."

I confirmed with Marg/Marge about 2 or 3 times to make sure I heard this correct and to verify. She confirmed. I thanked her and we ended the call.

August 23, 2011 (~6PM): I called in from my place of employment to await the schedule appointment I had with Comcast/Xfinity on Wednesday, August 24th from 8AM - 11AM.

August 24, 2011 (10:08AM): I called Comcast and spoke with a rep. named Cathy/Kathy and explained that I was to have an appointment today between 8am - 11am. It was 10am and I wanted to confirm I still had an appointment set. After reviewing my account, Cathy/Kathy then informed me that I never had an appointment schedule. I told her about the conversation that took place the evening before with "Marg/Marge" and she placed me on hold and came back informing me that "It seems that I was told this information to get me off the phone and appease me. For there was no schedule made and it would have been impossible for a schedule to be made so soon due to the lack of manpower. And to top it off, this person Marg did not leave any notes or recorded the conversation. I'm trying to track this down but it seems it was one from the outsourcing office that this call came from. "

Question to Comcast/Xfinity: Do you all produce individuals who falsely give out information? Is this what you all train your members to do -- to insult a paying customer by appeasing them? This is the foundation and company culture is it? Amazing. What an interesting practice to instill with those members of your organization. I did not ask this Marg/Marge person to lie to me. She could have kept that lie and I did not have to take off work for 4 hours based on this lie and their lying company culture that Comcast/Xfinity creates.

Cathy/Kathy attempted to schedule me a sooner appointment with the cancellation of another, but was not able to. I was still schedule for Saturday, August 27th. (Honestly, just like I said, why would I believe she would. Why would I believe anything a Comcast/Xfinity representative states to me since your organization has no issue with having members who lie to customers. )

August 25-26, 2011 (various times): I called repeatedly to see if there was a sooner cancellation and representatives informed me there were none.

August 27, 2011: After awaiting 6-7 days, my schedule appointment has finally arrive. I received a call from Comcast confirming appointment and per the message: "We show you have a schedule appointment for today between 12PM-2PM and this is our second attempt to make sure that you are home. We will call again prior to sending a technician out to you. Etc." I awaited the call back from Comcast and at 1PM, I decided to call to find out the status. The first person I talked to (1:03PM), who's from oversea since I have asked him, stated my appointment was canceled. I asked him for what reason and he said that Comcast could not confirm I was home. I said I received a call and was told I would get another call. He then proceeded to tell me that he can schedule an appointment for me since this appointment was canceled. I hung up the phone.

August 27, 2011 (1:29PM): After realizing this company's respect level to its customers is absolutely not there, I called Comcast back. I was placed with a rep. named Crystal. With a witness present, I had Crystal on speaker and asked her why was my appointment canceled. She said, "Let me check," and when she came back on the phone, she informed me that it was due to Comcast not being able to confirm I was home. I asked her, what number is Comcast calling for I only received 2 calls and that 2nd call stated a 3rd call will be made prior to sending a technician out. Crystal then proceeded to say "We have been calling **. " My first thought was maybe she read it too fast or maybe I heard her wrong. But that is not my number. So, I asked her (in front of my witness) to repeat the number again. I said "Crystal, whose number are you all calling because that is not my telephone number. You said ** and my number is **. " Crystal looked again and agreed that it was an error in the system and does not know where that digit could have came from.

Crystal proceed on reviewing the call and said it seems as though Comcast system was calling that number, called it 3 times then corrected herself and called my number twice, then canceled me. Per my discussion and the voicemail left by Comcast, you all call 3 times before canceling, and I was only contacted twice. Comcast, and its technology, called a different number 3 times and booted my appointment out of the system. Crystal placed me on hold to return after and stated she spoke to her supervisor and also to dispatch and explained to them that Comcast was calling a totally different number not associated to this account. Dispatch informed them they will review and contact me. It was all agreed that Comcast/Xfinity was the cause of calling a wrong number, which lead to my cancellation. Why could I not get a technician out that same day when I was not at fault for Comcast/Xfinity calling a number that is not even associated with my account. My account has only 1 number on it since the start of their service 3 months ago.

Crystal told me someone will be in contact. I asked her when was this, and she could not confirm. I asked her if I should call back in a few hours, but she said someone will contact me. To this day, I'm awaiting a call from dispatch.

August 27, 2011 (Later that evening): I call Comcast to find out, I have a service appointment schedule for September 6, 2011. Your company is truly amazing. No call back and due to a Comcast error, I have to await another week for service.

August 28, 2011 (Started back on my call to see about a cancellation slot): Comcast supposedly moved me to an appointment, September 3rd (7:30am-8:30am).

August 29, 2011 (Started back on my call to see about a cancellation slot): Spoke to Jim who informs me nothing sooner is available and my appointment is set for September 7th. September 7th? When did this change take place? I was initially after Comcast error on Saturday, August 27th scheduled for September 6th, then moved to September 3rd. Now, I have been moved to September 7th and no one has contacted me, informed me or anything. So, when was I suppose to find this out. Oh wait, I know. When I took off of work again on September 3rd, No one shows up. I call to find out it is September 7th. Amazing.

August 29, 2011 (Called "Make It Right" Department at 2:38PM): Spoke to Shirley who went through my records, heard everything stated to her and confirmed with the notes she read, supposedly to took knows on her own (I have no way to verify) and stated she was escalating this to the local office. I informed her:

3) Comcast organization culture is based on falsifying information, for that is exactly what Marg/Marge did on last Wednesday and Jim did today when he told me that "Comcast never called the wrong number on Saturday" and Shirley confirmed that Comcast notes show that ** was called 3 times on Saturday.

But you know the kicker -- September 12th. Comcast will want their money from me. Comcast will want payment for no service render. So now, I can add to the list that Comcast/Xfinity likes to steal from it customers. Amazing.

Nine months have passed and I have never received the rebate. When it was time for me to relocate, I called them back and they said that I would have to pay the $70 relocation fee. I told them to send me the rebate check, which was promised to me, and I will disconnect. They refused to send me the check. They wanted their DVR back and they keep charging me. I have moved from that location and I am now with Verizon. I told them that if they give me the rebate check, I will return the DVR. In the end, I lost $240 because of Comcast.

A month later, I received a bill for $55 for an unreturned modem. I called Comcast and explained that I had returned it and received a pink slip confirmation, but that I did not have that on hand and unavailable at the moment. The representative explained that it sometimes took a month or so for the paperwork to reach the Corporate offices and that I should receive a bill crediting me back for the modem, and with the $10 charge for the power cable. This never happened. I spent hours on the phone being transferred between managers, representatives and collections agencies trying to solve this problem.

One year later, Comcast is still billing me for the modem I returned. They have placed a negative mark on my credit even though I returned the equipment. No one would return my calls and no one could resolve my problem, explaining that the receipt may have been misfiled or misplaced by their local returns office. Next month, I am traveling to Grand Rapids, MI to move all of my belongings to Atlanta, GA. I will find this receipt and present it to Comcast so that they can stop billing me or placing negative reports on my credit. However, due to their incompetence, my credit has been adversely affected. I wonder how many customers have experienced this problem? I had been a loyal Comcast customer for years. Apparently, they could care less about my business or about resolving this issue. If this is a common occurrence with their equipment returns, it would be nice if a Class Action suit were filed against Comcast to recompense their customers for the time, money and trouble they have incurred with their poor service.

I'm due a refund, which Comcast did not send me.

On Saturday, I received an automated phone message that the cable man would be at my house to connect the phone on Monday around 9:00 a.m. I had to reschedule all of my business Monday morning to stay home and meet him. He did not show up. When I called the company about 11:00 a.m. to check on him, they said that they had rescheduled him about five different times that morning and that he wouldn't be coming for another week.

Now, I don't care about the installation. I care about how my time was disregarded. Why wasn't I notified? The attitude of the company is, "Oh, well. Here's $20." Well, I don't make $20 a day. I make $46 an hour. I took the whole day off. They made the appointment so they should have kept the appointment.

They are dishonest and shameful business people. They take full advantage of me all the while referring to me as a tier one customer. I am prepared to walk away from Comcast this month and join a class action lawsuit. At one time, I really did love the service. This is such a shame for me to deal with this when I am dealing with being laid off and trying to support my family

Comcast's website clearly states that "The first CableCARD in a retail device is free to Comcast customers." But my first bill after the digital changeover shows a charge of $8.50 a month for the CableCARD. After four phone calls and more than an hour of frustrating of ** and being on hold, I finally was informed that Comcast recently started charging this fee if the customer also has a digital set-top box or digital converter which I picked up from their customer service outlet when I picked up the CableCARD. It's called a "Digital Additional Outlet Service Fee". But the real problem is that this fee is not documented anywhere which is exactly what Bertha, the customer service representative, told me! I certainly couldn't find it anywhere on their website. How is it legal to charge a fee if it is not written in any legal contract?

I am returning the "free" and still unused digital converter box to eliminate the Digital Additional Outlet Service fee. I only got the box as an emergency backup for when my media center PC failed for some reason but $8.50 a month for a TV insurance is insane.

I called five hours later and was told that there is no service outage and I had to make an appointment. I told them it was an emergency and wanted someone to come out and fix it. They said they will check it out.

On Sunday, I called and again after 10 minutes was told that an appointment had been made and was for the following Tuesday as the first appointment. I gave them a number for the service technician to call when they were coming and they said they noted the account after a five-minute wait.

On Tuesday, the day of the appointment, I called and was told that they had me scheduled for DVD hookup and that I would be charged. After 20 minutes, they said that the person who will come to the house will think I am still looking to install something, but they could not change it. I again, for the third time, gave them a call number to tell me when they were on the way.

As I was coming home five minutes later for the appointment, I saw the technician driving away and I flagged him down. I asked why I did not receive a call and he said, "You have to be here at the required time and if you don't, then too bad".

I spent perhaps one hour with customer service on this problem and was consistently lied to and given incorrect information.

They are a disgrace with a system that continually goes on the blink and requires constant aggravating calls to inept customer service representatives.

I can tell you that if my condo association allowed Dish service, I would switch in a minute.

All bills for payments were always paid and up-to-date. This is making a consistent harassment report short. The cut-off Internet went on and on. Comcast TV (television) cable also went out, not able to explain the connection and service was out totally and constantly. All bills paid and up-to-date. TV was out of cable service at Comcast constantly, daily, for five years.

I don't know why Comcast's power made me always believe for five years, in spite of their workers' harassment. For five years I believed in their constant outage of TV cable constantly. I believed soon it will work. This hope that their constant outage of TV cable service would soon be fixed. It went on for five years! Cable for TV and for fast access computer service were always out! Unbelievable!

I was told that they did get a call from me on 8/11/11. An appointment was made, but no time was set for home repair visit. Why would I call, make an appointment, and then Comcast not set up a time for the service rep to come to get my service up and working again? Did they think I just wanted to shoot the breeze with them? Why would Comcast call me 3 times before my appointment, and then not give the service repair rep my appointment time? My mother now has to wait 6 days before someone comes to fix the cable TV service. I see now why Comcast was rated the worst when it comes to customer service.

That balance was also paid but Comcast can't seem to find the record, so I have had to send them my bank records and receipt several times again. It has been over two months since a Customer Service Rep promised to promptly correct the situation.

Anyway they had stated that what had happened was wrong and that they should not have released my information, not only without my permission, but I was paying extra on my bill to keep this information non published. Larry went to his supervisor becasuse I had said I felt they needed to pay to move me again and after talking with his supervisor he said there is nothing that they can do or be responsible for. I mean does something bad have to happen to me, my property or dogs for them to be responsible? Larry just kept saying we are not going to be responsbile, but they thing is they are the ones responsible for this mess. I even asked if they would zero out my comcast bill about (900.00) and give me free service (which had included phone for emergency and general use) for a while until I could save the money to move myself. I was also denied this. So not only have they denied any of my requests, they continued to bill me for two months I did not even have service and when the field represenitive came out to contact me to get thier equipment I was out of town, but my son was home and they jumped my fence with a no tresspassing sign on it and after doing that and making contact with my son they discuss my account with him.

I need to know, how soon will Comcast offer this network or will I have to seek out other avenues that offer WFN? I also need to know, to let all the fishing clubs and marinas in the area know, if Comcast plans to carry WFN, so the fishermen will know if to continue services with Comcast.

I contacted Comcast and was told no such plan was available. I read the entire mailer over the phone to them and even offered to fax it to them. After three phone calls, I finally reached someone willing to proffer a fax number so I could send the offer to them. On May 24, 2011, I faxed the letter to Comcast address, as instructed, to Desree ** (Tony) at 954-534-7082. I have my fax confirmation. The understanding was that "Tony" was going to call me back after he received the fax. I never received a call back from Tony. I called Comcast a number of times in an attempt to address the issue, all the while receiving bills higher than I should have had to pay. Each phone call resulted in a representative or supervisor telling me that they fixed the account and that I will be billed appropriately next month.

Unfortunately, they were all lying to me. In most cases, nothing was fixed. In other cases, the change was made and I assumed finally fixed. Only to receive a bill three months later with a much higher rate. My bill is now $170.43! I can't afford this nor is it what I agreed to pay. I have spoken with so many people and with no resolution. I've spoken to "Tony" (referred to above), Antonette ** (a supervisor), Richard (another supervisor), Alexis, etc. Last night, August 2, 2011, I called and asked to speak to Richard one last time. I was told I'd have to leave a voicemail for him and that they would send him a mail. I told them to email him that if he doesn't call me, by close of business tomorrow I would contact The Florida Department of Agriculture and Consumer Affairs and anyone else willing to listen to my complaint. I also stated this in my telephone message to Richard. I don't have phone numbers for these supervisors because they refused to give me a number. Always telling me they will call me back and never do.

I am so upset and disgusted. This is blatant false advertising! I even have a voicemail saved on my phone where Richard admits to having received my offer and not being capable of instituting it. He said he doesn't have the ability to give me that offer and that he was sending it to Marketing. He said, as usual, he would get back to me. As usual, he never got back to me and now I have an exorbitant cable/internet/phone bill that I really can't and shouldn't have to pay. We are at their mercy. We have no options, we have no protection, we have no rights. If I don't pay them the $170 they are requesting, even though I have it in writing that they are only supposed to charge me $110, my credit will be ruined. I need internet for school and I can't let them disconnect me. I am a prisoner at the mercy of Comcast and I need someone to please help me. I can't continue fighting with these people. I have been fighting with them over various issues for over a year now. This is false advertising and it is a crime. I need help please.

I immediately called Comcast to report what happened and to get a Comcast technician back to fix their problem. After two attempts with a representative, I asked for an on-duty supervisor and those attempts never happened after waiting on the phone for one hour each time I called. I finally used their live chat on the website and was given the run-around again. They stated that they cannot send out a technician until the following day or next.

Comcast should have handled my issue with priority and at all costs send someone out immediately because this was one of their employees who caused this outage. They can send an employee out for a new customer install but not send one out for a long-time paying customer who just wanted my cable service restored.

When I spoke to an agent on the phone, she claimed that it was impossible that they had made a mistake and that it was my responsibility to pay because my SSN was on that account. In the unlikely event that someone actually used my SSN, I filed a police report with the Springfield Police Department and gave the report number to Comcast on July 21st. Since then, I have heard nothing from Comcast. However, today I got another demanding letter from the collection agency in Texas.

I even resorted to telling Comcast that Houstonians should petition and complain to FCC and Texas senators. Comcast basically laughed and said go ahead --they would help me with information! (very cocky). Comcast knows they wield endless power now & are completely untouchable and unafraid to even the FCC!

Comcast told its customers the same, "you'll be okay", and “wouldn't need to do anything.”

About one year later, ooops, Comcast tells us they are changing, and you'll have to get the new type of service and boxes (for each TV). If you don't, you go down to the lowest level, and will barely get any channels at all. Of course the new service was much higher, but we went with it.

NOW, almost a year later to the day, got another notice, saying THAT service will no longer be available, and we will have to get the NEW service and MORE NEW boxes (at a cost), or basically we will have nothing, and they gave me about two weeks to decide.

First thought to come to my mind? "You people S**K, and should be ashamed!

Comcast is the only reason I complain at only being given two weeks to decide. I'm trying to decide whether to switch to Dish Network or DirecTV, and there's a lot of research I need to do to decide.

This is what happens when one company is allowed to have a monopoly. In this day and age, why is this still allowed?

It was the box all along. I called Comcast and they sent another man along who brought in a new box, which did work, but for their cheaper program. I told him I wanted the one I was supposed to get and he told me they were all out, but he knew where he could get one in a few days. Later that day I called Comcast and they did have the correct boxes in stock and a new one was installed.

I called Comcast about the initial repair persons error, but was told I should have gotten a second opinion.

I've had service with them for years at my prior address, and my credit is perfect. She gave me an option to call a toll-free number so they could verify information over the phone. I called; the gentleman took my driver's license number, and told me everything was complete. I asked if I still need to go to a service center and he said, no.

On 7/25/2011, I received a confirmation call for the installation on 7/26/2011 between 12 - 2 PM. That time passed; so, I called and they told me they would contact the installation team and call me. Well, at 5:30 no call; so I called again. This time the person tells me that I need to go to a service center so they can verify my driver's license. Needless to say, I'm more than furious! I've wasted the entire day waiting for someone to arrive.

I asked to speak to a supervisor and she tells me she has to leave them a message to call me back. We'll see if that ever happens.

I called to complain about this and actually got the "information from Equifax", but Janekia 9NV told me that it was a mistake. The technician should have checked another box! When I asked for more information, none was provided. This was outrageous on principal. I quickly cancelled all the services from Comcast and will never use them again. It seems they have to find more money because they bought NBC!

Did I say I hate Comcast! I am sick because of all the stress that they have caused me! I hate Comcast! You are full of bunch of lies, cheats, thieves, lies and more lies. I hate Comcast! And I really hate lies!

One day Comcast will be out of business because they just don't care!

Victor **

The first technician has taken my modem as I did not need it anymore. They sent a Comcast truck with a technician from Comcast. He indicated that there were several problems, and he replaced several items in the box outside. I called Comcast to get a credit for not having to use the service. They indicated they can only give credit for one month because there was intermittent service and there will be no credit for the modem. They are still charging me for the modem even though they have my personal modem.

Basically, we did not use the service for over 4 months as what was indicated by the service person. Mr. Ron indicated they can see how much usage of the internet we had, but he will not provide me with that information. He further indicated that he will call other technicians and find out what has happened. He also indicated that they do not give credit for intermittent service even though it was the first technician that failed to diagnose the problem correctly, and gave me a modem that I did not need and charged me $7 per month for the modem.

I left the store extremely dissatisfied because they offered no resolution. I couldn't believe that Comcast didn't at least say, "We can't offer you this package, but here is a different one..." which I probably wouldn't have taken, but it would have been good customer service to try to resolve the problem. Instead I was simply sent away. I called them back later that evening to make a complaint to a manager and was told that they could sign me up no problem. We will see when I get my first bill if I am in fact under the plan that I wanted because according to most of their reps that plan didn't exist. This isn't the first time I have heard of Comcast commited advertising fraud. In 2010 my girlfriend signed up for their service and was given the bait and switch on her plan. It took 60 days and a complaint to better business to get it sorted out in their computer.

2nd Bill 6/6/11 $442.99

3rd Bill 7/6/11 I still owe $170.06 for one month of Phone and Internet.

No were on the bill does it show a credit of $174.99 for the tv service that was canceled or the $18.50 for the equipment rental. I also returned all equipment and am still being billed for remotes that I already returned. I have called every month from day of installation. Should have know it would be a problem when the service tech gave me my email and work order. My last name was misspelled.

I told them this was an incorrect amount that I had just had a conversation with them on 7/10 and was waiting for the correction. I was told by the collection company that I needed to contact Comcast. I hug up, called and was told by the computer my balance due was 23.67, then I got a person(Jim) and was told my balance was past due more then 90 days and was 25.41. I said this was not true, I was not past due and if I was where were the late fees and notices?? He looked said there were not late fees and when I mentioned that their computer message stated my balance was 23.67 and he is now saying 25.41 what do I really owe, he took my credit card information to pay the balance due of 23.67 and stated he would have the collection information corrected and inform them that the account is paid in full.

I am wondering why this company is allowed to do this and use the process. If I was a dead beat and had a history of not paying my bills I would not be upset but this process is insulting.

Therefore, Comcast violates FCC rules. Any attempt to fix this, either through the FCC or through Comcast fails. Comcast claims that any lawsuit will fail because their lawyers are paid for by their stockholders while my lawyers are paid out of my pocket so I should, "see the consequences of any such action." This was their response when I threatened to sue them.

For one year or so, I had no charge after the initial charge. I bought four more units and when I received the new cards, they changed the deal. But due to the confusion, they charged me a reduced fee for six cards and nothing for the rest. This went on for many years until about five months ago when a service call was made and they had to reset my cards. Since then my bill went up over 100 dollars. They openly admit that they do not know how to put my account back to where it should be. I have spoken with so many people but nobody has gotten back to me except one supervisor who won't return my calls.

I am stuck with Comcast due to the 5000 dollars I have invested in my TiVos. I need help. My email is **. My cell is ** and my home is **. Thank you. Mark.

On July 1, 2011, I had an upsetting experience here while paying my bill. There was an error on my balance (recently downsized services and had credit, which wasn't reflected on balance due). The male service representative (operator BZB) approached me at the counter. Barely a moment after I inquired about the error, he rudely replied, "I'm not going to spend an hour with you!" He went on to say, "last time I spent 55 minutes with you and later you complained about me."

I stood there stunned as he insulted me with a coworker and customers present. Refusing me service, he made me get in the other representative's line. Evidently, he held a grudge against me (the consumer) for wasting his time the prior month! Yes, I spent time reviewing options, figuring out which services to change, etc. I turned in cable boxes for free adapters to save dollars. Once home, the CC technical department couldn't activate them (operator BZB failed to enter needed codes), causing us a loss of cable for two days! Who should be mad over wasted time and mistreatment?

Dispatch called and you guessed it, they said "so sorry" but he will be there by 7 pm. No call, no show. We called again, and they said, "So sorry but he has not been put in a cancel notice so he 'must' be coming. No, we didn't know when, I understand you were upset and I would be, too. Yes, I can have a supervisor call you back."

The time, oh it will be one to two hours! For the third time, they will credit my bill whole $20. Wow. Serviceman finally got here at 7:30 pm, saying, "So sorry. Yes, I had your number but no, dispatch was supposed to call." Did I hear from a supervisor? You guessed it, "NO".

I have had a total of five techs and the tech supervisor came out to my home. I have told them over and over that the problem is the outside line but they insisted on coming in to check my equipment inside. Everything is new. To this day, Comcast has done nothing to rectify the issue.

When I discovered the charge to my account for this service call, I contacted Comcast and was told that I have to pay for it. The customer service person then told me that the service technician had also told them that I should not be charged for this call but they were billing me anyhow. This complaint does not even address the three trips I had to make to a service center to get the correct equipment for the TV to start with. This is extremely poor customer relations to a long-standing customer.

Less than 30 days later, Comcast did indeed send us a bill for $50 to cover the (still) missing digital converter. The bill was dated June 7th and had a due date of June 28th. It was forwarded from our home address but we received it on June 13th. My wife wrote a check and sent the payment into Comcast. Yesterday (June 29th) we received a letter from a collection agency for the $50 payment even though our bank shows that Comcast cashed our check on June 23rd. My wife called Comcast this morning and asked to speak with a manager. Comcast received the $50 payment on 6/23/2011. The bill from Comcast wasn't due until 6/28/2011. The letter from the collection agency was dated 6/23/2011.

After being on the phone with Comcast for over 1/2 hour asking for a manager, she was transferred to Tracy (team lead), who claimed she was the person in charge. After explaining about the collection letter, Tracy said to my wife that Comcast "sends the bill to the customer and notifies the collection agency the same day". Even though the Comcast bill to the customer has a due date of three weeks later. Excuse me? Comcast notifies a collection agency "the same day" that the bill is sent to the consumer? This constitutes consumer credit fraud by (falsely) claiming non-payment on a bill the consumer has not even received yet.

As an engineer and past owner/manager of a handyman business, I am reasonably technical but the Comcast TV Conversion Kits are nothing more than Comcast's best attempt to control, convert and force customers to upgrade their systems/services so that Comcast can make more money. The installation process is anything but simple and requires numerous "program codes" for each TV and TV channel changer. The old analog system was much simpler and more reliable. I guess we didn't learn our lesson from the auto industry, keep it simple, reliable and cost effective or customers will go elsewhere!

On March 26, 2011, after contacting Comcast (3 times) to repair my line, a technician finally came to my home on March 27, 2011. After the tech completed his work, I asked him to notate on his paper work that I'd like my television disconnected. He said "no problem." On March 28, 2011, a Comcast truck came to my home and was doing something to the line to my home. Since this date and prior conversations with Comcast, they are still billing me for TV services.

I have also contacted Comcast for a mailing address so I can formally write them a letter regarding this issue and they refuse to supply me with an address. I refuse to keep calling Comcast for this same issue. I have a full time job and I cannot stop daily or multiple times a day to call Comcast about this issue just to hear how sorry they are and what they aren't going to do to resolve the issue.

Today is 6/20/11 and when I spoke to the representative, she said I have a zero balance, I stated no! I have a credit balance, she then explained she had to go to the ledger and this did show my credit balance and also stated refund is done 6 to 8 weeks after the repair disconnected me from pole. This repair man did not come to my home until over 1 1/2 weeks after I already had Verizon install service. They did disconnect because I had underground wiring to do. I still can not get an answer to when I will receive my refund.

I am wondering what they would do if people did not pay them? Can anyone help me get this refund because as of my last conversation with Clara from Comcast on 6/20 at 7:16, all she could tell me is 6 to 8 weeks, but from what date this would take place she did not know. She did inform me that if I did not receive my refund by 6/30 to call back again and they will put in a request for payment. How many times do I have to call and what else can I do to get my overpayment back. No physical damage just plain old aggravation on getting money that is due me by Comcast.

My son was given no time at all to read paper and was just told to sign. This is a violation of my privacy rights and I fully intend to pursue this matter legally and want to go thru proper channels before I contact a civil attorney on Friday. I have related paperwork and have left a verbal complaint with a Comcast employee over the phone who's name is Ray and have no had any sort of call back or explanation to this matter.

When I call them they want to tell you about all the different channels that you are now getting with these boxes. And that they really can't give me the other box for free and I would have to pay for it. I didn't ask for more channels. I asked for the service that I am paying for and now not getting because they want to charge me for the additional box. At the moment, I pay for service to my home and I am not getting it. Their customer service and some supervisors will tell you that they do not have a code for issuing a fourth box for free, but that they could give it to me for free for 6 months and from another supervisor for 12 months. I am not getting the service that I am paying for because I do not have the fourth box. And I don't need to pay them $1.99 more a month for service that I am already paying for. I am paying for service that I am not getting because Comcast said I needed to pay them for an additional box. I pay for the service to my home not to each TV.

When I called on Saturday afternoon, the representative was extremely rude telling me that my account was past due and my service had been shut off. I admit that when I paid my last bill, it may have been a few days after the due date but there was no service interruption or notice of any kind. I also had not yet received the next month’s bill as yet so I was up to date. Sunday a.m., I fished out that flyer that was on my door and called the guy. I left a message on his machine with the story of his flyer and suddenly, no service. Guess what?

Monday a.m., this guy calls me at 8 p.m. that says he disconnected me by mistake and my service now was already working again. No apology from them. The rude customer service representative who by the way, said that the 1st appointment to get that service back would be Thursday. So let’s see. I had no cable from Friday, 3 p.m. until Monday, 8 a.m. I missed superbowl and had I not remembered the flyer in the garbage, I would have had no internet/cable for about a week.

I asked for a technician to come to my home to re-program the remote device and he comes over while I am not at home, not honoring the time agreed upon, removes a brand new perfect cable box and replaces it with an old refurbished box that smells as if it has been immersed in a pan of fried pork chops. I would not be surprised if the thing wasn't a roach motel. It looks and smells like it was pulled from the garbage. I have been without a TV for 2 weeks and these people have the unmitigated gall to expect me to pay for services I can't use? If I will try to downgrade, they refuse and say that they are not skilled that area.

Why answer the confounded phone if you are not skilled? And then, they switched the contact phone number on my account and start to call my cell phone every 0.2 microns of a second reminding me about my technical appointment. When I call them back and beg them not to call the cell phone because I have to be the one who pays for the call, they assure me that it’s taken cared of and lo and behold, they call again. Then they would tell me that they have no record of an account for me and that I am someone else! I think that it would be pretty hard for me to become a man in 24 hours unless I have the ability to wave a wand and make it so!

I honestly feel that with so many dissatisfied customers and the abusive way Comcast handles the populace, we need to band together, facilitate a petition and either replace the entire corporation with seasoned, competent professionals or have some venture capital association, buy Comcast out and run it like a professional organization or offer residents in America the extra options for cable choosing. I live in DC and Comcast is our only option. If enough people start petitioning and demanding change, maybe it would wake the corporation up and stop treating us like the baboons on the planet of the apes treated in Charleston Heston. I wonder how Comcast employees would feel if they were the recipients of such maltreatment.

On Tuesday, at 3:00 pm, May 17, 2011, I called for status. "Charles", the man who answered, had difficulty finding the account. He wanted to know how long we had the account. I replied 35 years at this address. I advised him the repair number that was assigned and he found it closed out. There was no report as to why. He promised to have the problem checked by outside cable repairmen with an ETA of repair 3 to 5 working days. No ticket number will be assigned, because that department will give the report to the first available technician and there is no way they can estimate when that would happen. On Wednesday, at 2:00 pm, May 18, 2011, my wife called repair to advise that we were without service and to try to speed the repairs. She was told the same thing, that it would be reported to the first available technician in a 3 to 5 day time period. On Thursday, at 8 pm, May 19, 2011, there was no sign of repairmen. There’s still no TV picture. On Friday, at 4:40 pm, May 20, 2011, there are no repairs yet and there’s still no picture.

The real story here is that I came to Central Florida from Pennsylvania, the home of Comcast. Up there, they treat customers far better than they do down here. My concern is that this company is making inroads in the state of Florida (due to the Adelphia acquisition) yet abuses its customers here in many different ways, from Internet service data caps to not having enough service personnel contracted and available to resolve situations effectively.

Even for routine service installations, they have been averaging 5-7 days from what I've dealt with down here, much longer than Bright House or other service providers, and way longer than the 1-2 days back in PA. I feel that Comcast should never have been allowed to operate in the state of Florida to begin with and should not be allowed to expand further without significant improvements to its systems and processes. Furthermore, HOAs and municipalities should be alerted to the issues that this company brings with it and the perils of negotiating with Comcast for service should be made known to them.

I intend to bring this issue to representatives, both in Tallahassee and DC, in the hopes that if this company is to continue to be permitted to operate in this state, that it shape itself up to what it ought to be.

Comcast sent over two incompetent ** who looked to be no more than 14 years old. They brought a replacement box but refused to install it. After many shouting matches with these ** and spending four hours at one time on a chat line with someone who can neither read or speak English, they sent over a very good technician who fixed the problem. Well, it was short lived, 3 weeks. The same white Comcast van that was skulking by my apartment, stopping and looking in my apartment, showed up and my TV was rendered inoperable.

An error message appeared on my cable box: "Remove TBN" and the TV was shut down. What these ** did was to program the Xfinity remote control with codes from the old defunct Comcast remote control device. This proves to me I have an enemy at Comcast, and it is highly probable an ex-boyfriend is the caveat behind working with an employee to get back at me for termination of an abusive relationship. This man has been stalking me for 7 years. Comcast is an evil, ruthless empire. Since they refuse to fix the problem they created, I wanted to disconnect my cable service. What idiot would pay for services they cannot use? Therefore, I am filing a complaint with the FCC. I had dangerously high blood pressure. I was so upset that my left eye is permanently drooped down due to the high blood pressure.

It is completely unsatisfactory for the way my account has been handled and no follow up has yet to be made on your part regarding corrections and getting the job done right in fixing a consistent TV issue that is apparently non-stop for the past 2 years. I have spoken with Sara ** at the presidential complaints department. After making the complaint, she stated someone is to call me by end of day. Please note that our conversation took place on 5/2/11 at 10:54 am. As of today 5/4/11 at 8:38am, I have yet to get a call regarding my complaint.

There seems to be no accountability whatsoever and the kind of service I have been receiving speaks volumes on Comcast's disorganization and disrespect for their customers. The presiding issue and/or combination thereof, is aggravating, unsettling and infuriating. I expect that some action will be taken to overcome this disappointing experience and improve your practices to reflect more positively on a residential and small home business with such prominence as Comcast currently maintains.

Called Comcast again about 10 pm and the technician kept me on the phone troubleshooting and nothing resolved my problem. What really upset me today was when I spoke to Hector a technical support representative only to find out that someone initiated another visit to my home set for 3/31 without notifying me about the appointment. After explaining to Hector my dilemma and requesting some type of compensation from my inconvenience, he refused and began to sound like a bill collector by telling me I won't receive any credit because the amount I paid was the total amount. Advised Hector this situation can be dealt with at another time so what can be done about getting my cable reconnected. Hector explained that a technician came out to my home for the set appointment and I explained to him this was the incorrect date.

But he kept repeating it over and over again ignoring my main issues of how to get my cable back on. I was treated very poorly and disrespectfully. Hector showed no empathy towards my situation but was rude and basically called me a liar and for me this is not acceptable. Please help me get someone's attention because it's evident that Comcast has lost sight of the "Big Picture." I also feel the commercial about how the customers come first and even offer a guarantee is bogus because I have received poor customer service from several Comcast representative within the last few days. Please help!

On 3-25 I went online for 20 min. and could not find any way to track my order. I called Comcast and after lots of waiting got a rep who told me that there is no way to track an order on Comcast.net. He transferred me to another department. The rep from the new department told me that the order was not shipped overnight and I would get it in 3-5 business days.

I asked to talk to his supervisor who was Monik employee# Semo0610. Monik told me that Comcast did not have any equipment to ship due to their vender delays and that all orders in March had been delayed due to this. I asked Monik why none of the half-dozen Comcast employees I had spoken to had told me this. Instead they all said you will get your components in x-days.

Monik could not tell me when the order would be shipped but it would not be before April. She then told me that I would need to go through the order release process all over again because this needed to happen again because the order was delayed. I asked to speak to her superior and was told that there was no person I could talk to and that Comcast managers do not receive or return calls. So right now, I have been lied to a number of times and I have no idea when I will get my equipment. This is not a way to run a company and I will not accept this kind of extremely bad service. I do not know when or if I will have phone service or internet.

I've spent over 650 minutes of my time and phone bill on them. I have yet to receive the money owed me.

The results of several attempts to have this corrected have been partial. I will receive the $39.99 per month for 12 months, no contract, but will not receive the $75 gift card. It seems to me that Comcast is in the business of misrepresenting the truth to gain customers. They do not honor their word and deceive consumers. Something should be done about this.

Then, she picks up my standard DVR off the counter and says that no one is allowed stnd. DVRs any longer and that she had to take it. I said, "Wait. No, I want to keep it." She said I had to either pay for an HD DVR or go to a reg. cable box for $8.99 (I pay $ 9.99 for my DVR). I said no way and she ignored me and whished it away to another room.

I asked to speak to someone else, and finally, she called up someone who ended up telling her that I could keep my DVR, and he then gave her an authorization code which she entered into my account. But, when she went to retrieve my DVR, she came out with a new one, saying it took less time to enter the information she needed with a new one instead of my old one. I had over 30 hours of recording on it and it was all set up. She also "lost" my remote and gave me another one while acting p/o because the supervisor allowed me to keep my DVR.

The last straw was when I asked for the one free cable box that comes with the extended basic. She told me that I didn't get a free cable box and that I had to pay for my DVR and also for the cable box. I asked her for the adapter, which Comcast states on their site is free, to allow TVs to get channels 25-75. She said there was no such a device and that my only option was to either pay for both boxes or simply watch only the analog channels on the TV in the living room.

Do I have any recourse to force Comcast to provide a free cable box per their own advertising or is this the penalty I have to pay for having stood my ground regarding my DVR? If I am downgrading my cable so I can be a responsible customer and ensure I don't have services I can't pay for, then it follows that I can't afford to be paying for cable boxes and modems that either I already have or that Comcast promises to provide for free. What is up with that?

The last bill from my previous residence was just under $77.00. The next bill (January) at my new address was over $500.00! I was outraged and didn't pay it as I tried to find out what all the charges were for from several customer service reps. The next bill rolled up to $610.00! Now I am getting messages on my new top-of-the-line TV sets that I need a digital converter! Something else to pay for?

Yesterday I paid $550.00 due to a termination notice, even though I have no idea how the bill ever got to that size. I would have really disputed this bill except for the fact that I just had two leg surgeries and a wrist surgery last week. It's hard to fight when you're under the weather. My sister in Florida gets lots of TV channels using only rabbit ears and no cable. You can't do that in NJ because all you get is snow on the screen and I've heard the cable companies have blocked the signals so it's impossible to get free TV. This is a disgrace. I told Comcast I was going to complain about this. How is it nobody at Comcast can explain such a large bill to me? I would need a forensic accountant to be able to figure it out.

I started having major outages here in our area, and my next door neighbor was having issues as well .They always seem to have issues maintaining their networks. Well, close to two weeks ago, Comcast started doing some Node 46617 area work where they upgraded the system. I didn't know what they upgraded for a while but ever since the work was done, I have been having nothing but problems with a connection or even speeds to work with me.

I pay $93 a month with TV usage of basic which is $20 for others and I'm paying so much money and regular price for internet I can barely even use. For 13 days straight I have had intermediate speeds of anywhere from 9.83Mbps to 14.29 Mbps down stream, and my upstream has been anywhere from 0.01 Mbps to 1.87 Mbps.

The upstream has been so erratically slow to the point that I cannot even send data packets to anything like my PC ER client's to my contractor for PC networking jobs. For about a week and a half dealing with this problem, I have been calling several times. I must at least make a count of 14 total calls through out the week and 27 online instant chat sessions with the Comcast company.

Three of them I have been completely ditched and disconnected from them with out any response or resolve and left me out in the dark with no internet connection at all. The client support service is horrible. I have had technicians from their department say that my modem was bad to my lines might be bad. I have had technician come out here and find nothing wrong except for one technician that saw pictures of my log files showing at times when the internet would drop to literally nothing.

I pay $20.00 under $100.00 a month for service that is should contain speeds of 20.00 - 25.00 Mbps down stream, and up stream speeds of anywhere from 2.00 - 4.00 Mbps. I don't even get 2.00 Upstream speed anymore, it's always 0.01- 0.63 Mbps.

Now, I have a technician coming over Monday to make the drops because of the tech yesterday on Saturday failed to make a line drop repair call before leaving the job site and closing the case. I am tired of the horrible customer support that is given and the poor illiterate technicians that continue to come here and not do full tests of everything for a period of time longer than they are supposed to. This problem is a obvious thorn in my business.

The only good they have done for me so far was giving me some back charge credit for the loss of my services and inconveniences. But there should be no reason this should take nearly half a month just to resolve an issue that shouldn't be there to begin with ever since they upgraded our area. One of the technicians told me they had bind all four traffic networks of South Bend and Mishiwaka all together.

I don't know what they were thinking, but I went to Michiana College for IT technology and PC repair with computer electronics. I know networking and I build networks for two companies here in the Saint Joseph region.

It is common sense that if your are going to bind four branches together, you must have more powerful servers to handle the in and out bound traffic that happens 24/7 and they obviously made a huge mistake combining their nodes. Now clients all over the Saint Joseph area are trying to connect and request and send data and there is nothing but a bottle neck here.

I am not the only one with Comcast issues. I have gone to the Comcast service station at 1920 E. McKinley Ave. in Mishiwaka and there was a self employed gentleman that was furious because of the lousy service he has been getting.

I am going to include two logs that I have had with Comcast online representatives that I spoke with. Some of the information you will find shocking and please excuse my language ** , but all of this has caused me to loose operating system build jobs and custom requests for custom PC building to my clients and I have lost clients as well as Mark and I together in an excess damages of an average sale of but not limited too, PC repairs, customs, networking, operations in total loss of an average ($1,200.00 this past two month), data loss for our clients online storage bin, and also not to mention I had to close down my broadcasting radio station and hosting services for two software companies that I serve.

I even lost data from sending emails to client and family members. Pictures and other documents have been lost in emails and I have not been able to gain access to government documents for tax season as well as filing taxes and job searching for my god father Frank.

I've had loss of sales, data and government data in coming and out going requests. Personal data have failed to be sent and received. The loss of orders due to being unable to connect to Microsoft's servers and IT information servers to get operating system upgrades and other data protocols used to manage with my clients.

I could make calls without any problems so I contacted my family members to let them know of my new number. I called my relatives in Cincinnati, Atlanta, Marilyn, California and New York. I contacted old and current clients, as well as client prospects, via phone and email to assure be sure that they all had the new number because I was in the middle of a project or negotiations with them.

On January 14th through the 18th, I could receive calls, make calls and I was in and out all day. It didn't occurred to me that I was not receiving any calls until the police showed up at my door around 9pm on the 18th, said that my friend in Cincinnati was worried and wanted them to check to make sure I was doing fine. Some man was answering my old line and my new number was out of service. I called my son in New York the same evening he said that he had been trying to call me and became concerned because the old number went to a residential phone in an 831 area code and the new number was saying that you have reached a number that is no longer in service service. How embarrassing!

I immediately contacted my current clients to let them know that I was having phone problems and I was told by one that we will wait until you get your financials in order. The only thing I could do was to call and apologize to the others. Their demeanor were all the same.

I was so wrapped up in trying to meet my financial obligations that I neglected to phone my cousins, who came by my house Saturday morning last January 22nd to let me know that my uncle had passed that morning. My cousins said they tried to reach me when he took a turn for the worse on Friday afternoon but was unable to do so.

I was on the phone with your customer service for hours Thursday, Friday and Saturday. Each took the opportunity to call both numbers to confirm my story about the two telephone numbers but no one could help me. Today is Tuesday the 25th of January, and I still cannot receive calls. The new number is still saying you have reached a number that is no longer in service.

Comcast has managed to destroy my business reputation with one clean swoop. I am so devastated at this time that I can hardly breath, sleep or eat. I am a new business owner, struggling in a suffering economy and have barely been able to stay afloat. I am in no position to compensate for your service malfunction. I am embarrassed to no end from having the police come to my door, yet grateful that my friend was concerned enough to send them. I have no savings. I have maxed out both my bank account and my credit card in an attempt to pay my bills. I have lost approximately $2,500++ in one week.

I am filing a formal complaint with you because I feel you owe me more than a credit on my account. If I am able, I will need to clean up this mess you have created for me in order to keep my business going. Instead of spending more hours on the phone trying to resolve this problem myself, I decided to write this letter, to just be put off again.

I know a great deal about your company through my research. I grant research for non-profit organizations. I'm sure your founder and Chairman Emeritus at Comcast Corporation would be appalled by the poor representation of such a prestigious organization such as yours.

Per advice, I have to make all effort to contact executive officers, to see if this can be resolved internally. I was told by your customer service and technicians that my service is in a transition period. 12 days and counting is negligence. I have spent 10 hours of my time attempting to get help. As of 9:09pm, after talking to a representative for 4 hours, my service is still the same.

I Want Compensation for the lost income, loss of clients, hours spent on the phone, sleepless nights, depressing days, anxiety, rage, aggravation; clients withdrawing their business, loss of my business reputation; distressing family and friends, not being able to receive any calls, hospitalization (high blood pressure February 17, 2011), changing information on my business cards and other documents, sending letters of complaint regarding the ongoing neglect and miscommunications from Comcast Executive officers for 6 weeks.

As of February 2011, the billing issue has been fixed, finally. Yet yesterday (2/16/2011), my service got disconnected, with the reason that "credits made by account manager cannot take care of the past due amount (because of comcast system design? )"

To continue using the Comcast service, I need to pay for the amount caused by system error. For all the times I asked to talk to a supervisor/manager, they will send you to voice-mail or take your number but never call back

The Comcast representative could offer no proof of the request other than to say it was made by a man. Since I would be that man I know no such request was made. Comcast would not remove the charges so I paid $100 for a service I did not request or take advantage of. How can they get away with this? I bet there was a promotion going on and the customer service representative I talked to about my cable box issue added the service to get credit for a sale. This is theft, pure and simple.

Additionally, I am due a refund for the return of the converter box and remote. Credit rating has been affected due to nonpayment of account. Third party collection agency has been trying to collect. I have a frustration with Comcast having addressed this issue twice in person at the local office and now twice with customer service. Three out of these four contacts resulted in Comcast telling me that a refund would be forthcoming; one even providing me a ticket number for the refund. However, during a subsequent call to Comcast, I was informed that Comcast had no record of my conversation or the supposed refund ticket.

What's worse is they raised the price of my modem to $2.27 per month and said that's not part of my agreement. My bundle is for phone, TV, and internet. Without the modem, I can't get phone or internet, so how can that not be part of the agreement?! It seems no matter how many times you read a contract and asks questions, these companies always find a way to wiggle out of the deal.

With our original basic plan, we were receiving stations such as 14/23/26/29/33/50-57. You are advertising that there are extra channels. However, it removed about the same amount of broadcast channels. The new library of stations is nonsense and absurd. It seems that Comcast is trying to extort their customers by upgrading for additional stations we were already getting. This is unacceptable and brings me to go to Verizon or another satellite provider, especially through times of hardships for persons who are unemployed (myself). And my father also has the basic and only collects social security and his housebound. The additional costs for the promotions, even though you do not think it may be a large cost, is a substantial difference for others.

You quote, “We want our customers to be amazed with the choice Comcast offers.” Well please, let me know what that is when you have it. You are not holding up your end of the bargain of the Comcast customer guarantee, as your promise. We are not receiving the superior customer experience from Comcast. I know you wish to maintain a good reputation for Comcast. Thank you for your attention to this matter.

I called Comcast Customer Support and after waiting several minutes for an agent, the person who answered asked for my name and phone number and assured me he would fix my problem. After 20 minutes, during which he seemed to be reading from a checklist of questions to ask me, he said he was going to transfer me to another agent who specialized in my kind of problem. Actually my kind of problem was that I was dealing with Comcast employees who had no idea what they were doing. The second agent asked me all of the same questions as the first agent. She said she understood that it was frustrating when my Internet didn't work and she was sorry about that. It sounded as though she was reading that from her checklist. It turns out this agent was a contractor with Net Gear, the maker of the router Comcast had installed in my house. She assured me she would definitely fix my problem. She told me to take the battery pack out of the modem and wait 60 seconds, then reinstall it. I did so and nothing changed. After half an hour or so, she said she was going to transfer me to another agent who would definitely help me with my problem. The fourth agent said the cable from my modem to router was defective and said I should go to an electronics store and purchase a new ethernet cable, which I did at Radio Shack. I installed it, again nothing improved. I still had no Internet service. I called Net Gear- Comcast Support number again, and spoke with the fifth agent who was also a Net Gear contractor. He read the same list of questions from his checklist, which I had already answered four times previously and after assuring me that he would absolutely, positively and definitely solve my problem, which he said was probably very frustrating (he was fairly good at reading the same script), he transferred me to the sixth person. This time the support staff member was woman who sounded as though she was from India or Pakistan by her accent. I assume Net Gear out sources their support line to a company based in South Asia because they believe there are no Americans who know anything about computers, or maybe Americans expect to be paid a reasonable wage. She also assured me that absolutely, positively she would solve my problem. She was much more knowledgeable than any of the other earlier checklist readers with whom I had spoken. She patiently tracked down the problem and actually solved it within about a half hour to 45 minutes, which involved switching cables, reinstalling the IP address and changing the port number. She did not just read from a list of questions.

I was on the phone for a total of four hours with six different Comcast or Net Gear customer support employees in order to solve my Internet failure problem. Once my network was up and running, she asked me if I was happy with her assistance and whether I needed any other help, very polite indeed. Then she insulted me by asking me to complete an online service quality evaluation form based solely on her assistance. She said I should not take into consideration the failure of the previous five checklist readers to solve my Internet outage problem. Comcast's word is utterly worthless.

I have had no significant Internet outages since shortly before Christmas, but I have had to change my blood pressure medication dosage.

When I did not get their mail and after they fixed it, they shouldn't have charged me late fees; but they did. So I paid $5 to reconnect the internet and paid on the phone, cost me another $5.99 dollars. The reconnection fee is $5 dollars. I thought that I was paying for the internet service that I had before which cost me $70 dollars, the economic tier for $29.99, but it wasn't. Now, I got the billing statement. It charged me $241 for the internet. The bill statement is very unclear about the internet billing. They scammed my money for all those late fees, reconnect and disconnect fees plus the internet fees. Actually on the billing statement, they didn't cancel the cable bill and they just said it is the internet bill. Please help!

I asked Customer Service Reps. for written confirmation that I have 2 cable boxes only. Nothing has been resolved about this equipment issue.

I, Glenda ** have 2 cable boxes only, one with VOD Access and one free small box, Serial number TM4014106129. I found out that Comcast has on record that I have 3 boxes. One box with VOD Access and 2 free small boxes. I never had 2 small boxes. I can't believe Comcast has insulted and falsely accused me of having a 3rd box.

My family was here the day of installation and will witness I had and have 2 cable boxes only. I will send a copy of this letter to the Better Business Bureau, Public Service Commission, Comcast Corporate Office and my Attorney. I am going to contact the local TV networks about this matter. I am so insulted about this equipment matter.

It is no surprise that the snowbirds are back and Comcast knows this. Yet, they still have few technicians to help this group. How can they get away with this, and since, is it quite obvious that they have a relative monopoly in this area for something people want, how can they be held accountable to acceptable consumer standards?

After waiting 7 without a check, I called and was told I need to file a claim with UPS for the lost router before they would send my check. No one at Comcast said I needed to do this but I called UPS on 12/27 and they told me it was Comcast's responsibility to contact UPS, not mine. I don't feel Comcast gets to keep my money for a router I never ordered and was going to be given to me at no cost. If I had their equipment, I would give it back. There is no evidence I signed for it nor activated it and I want my refund!

One of their technicians was here and I called and told them. The following 2 days, I had to call again, still no result. Some people are getting to the point they don't want to call me. Where do I turn to get this mess fixed? Comcast had gotten too big. They really don't care if your phone, etc., work or not, just pay them. Well, I'm fighting back and I need all the help I can get. I don't think it is too much to ask for your phone to work.

On December 21, 2010, I received my bill in the mail for $5.25 which I knew was not correct because it was only for the modem rental. At 8:30 am on December 22, 2010, I called Comcast billing and was told that the $5.25 bill was correct and my next bill would be for $150. I explained about the Comcast call to me on the 13th and how my promotional pricing was to continue for another 6 months. Of course, the billing person could not help me and after being transferred about 6 times, I finally spoke with Monique in the Silver Spring, MD Customer Retention Department.

I explained all of this to her and she tells me that there is nothing in the system of someone from Comcast calling me on the 13th offering to extend my current promotional pricing; therefore, they would not honor it and my bill would be $150. I told her there was no way I was paying that and that I wanted to downgrade. She tried to sell me some other promotions, to which I said absolutely not. I want the local basic cable for $21 and the internet for $39.99 and supposedly she put all of that in the system.

Now I have someone scheduled to come to my house on December 24th to remove my cable box and downgrade my service. I went over the new charges with Monique three times as well and told her how incredibly disgusted I am with Comcast and they should not have people calling customers offering to extend promotional pricing and then that never happens. I asked to speak with a manager and she said, "This phone call is recorded and my supervisor will listen to it," but never actually transferred me to a manager.

I'm totally disgusted and frustrated with Comcast. If I did not absolutely need the internet to work from home, then I would definitely not have the service. It's a shame Comcast has a monopoly in my market. You never talk to the same person twice and something is always messed up. When we originally got the service in November 2009, it took 4 months to get our bill straightened out because they were charging us for stuff we did not ask for. They have terrible customer service and nothing is consistent. It all depends on who you talk to that day and you'll probably never talk to them again when you call back. What a sorry excuse for a company—totally disgusted!

We scheduled a repair and the technician was to show up between 2pm and 5pm to repair or replace our unit. We confirmed by phone when they called using an automated system that indeed we still needed service. We were here all day waiting for the technician to call and by 2:45pm, since they had not called to tell us they were coming over, we called Comcast.

They said our service call had been cancelled, and could give us no explanation why! Our only alternative was to reschedule at their earliest convenience, which is 3 days from now. Of course, we scheduled a service call from 2pm to 5pm again, but have no real faith that they will show up or even call without cancelling us for any reason again.

Well, my son wanted Xbox live. So, Eric ** had a Comcast account in his name put into my parent home on Garfield Ave 9/2010 for internet only, the only device that used the internet was the Xbox game system, there is no computer in the home. Eric himself has never lived on Garfield Ave. He only had the internet service installed there for his son who is 15 yeas old. He (Eric) told both me and my parents, that he gave Comcast his debit card information for automatic payments.

On 12/14/10, my son had a problem getting his game to work, so we assumed it was a troubleshooting problem so we call Comcast. They then advised us it was shut off for non payment! There was no payment on the account since it was opened. We had no idea since we 1) never received a bill at the Garfield Ave address, 2) never received a shut off notice at the Garfield Ave address and 3) never received a courtesy call at the Garfield Ave address. Now, my father being 62 years old with perfect credit told Comcast he would get an account in his own name. They refused him service and told him he would need to pay Eric's bill, which is over $300! So, I then called Comcast on 12/14/10 at 6pm and spoke to a Phil in the Lebanon office, rep# 95H. I explained the situation to him and he told me all my father had to do was go into the Comcast office with his ID and a utility bill in his name for the property and Comcast would give him a new account without making him pay the bill under Eric's name.

Well, My father went into Comcast, only to be humiliated and treated like a dead beat and was told he will not be able to obtain service with Comcast until the bill is paid. My father has perfect credit, in 62 years not 1 bill has ever been paid late! He called me upset beyond words. I then called Comcast and spoke to a supervisor, Sherry, in my local Comcast office, she told me this is a domestic dispute between me and my husband?

I was never married to him and nor do I believe it is a domestic dispute. She told me the person who used the service is resp, this would be my 15 year old! She then said my father, who does not play Xbox nor does he have a computer in his home is responsible for the bill! So, my next step was I called the corporate office and spoke to a Rhonda, and she also advised me the "household" is responsible!

Now I am fully aware that people try and play games and "get over" on utility companies. I work at the utility company myself in the credit department and I see it everyday. However there are situations that this is simply not the case and the people in the household should not be held responsible for the balance of a debt.

Senate bill 677 makes any adult occupant responsible for a utility debt when they benefited from service. I understand that Comcast is not a governed utility, however the basic situation is the same here. My father had no idea the bill was not being paid, and he did not use the Comcast service. He is 62 and does not play video games, and does not own a computer.

I do not feel as though it is fair or right that Comcast is telling him and myself that we are responsible for a balance. I have talked till I was blue in the face with Comcast and they did not care. We are responsible people, we pay our bills. However I do not feel as though we should be made responsible for paying a bill that is not ours. If you could please assist me in this matter, it would be greatly appreciated!

Everyone of my TVs do this so it is not just my TV, they are all different brands so that is not it. This has been going on for years. We travel a lot, and when I return from trips I don't have that kind of time to spend hours on a phone to wait for someone to pick up and make an appointment for 2 weeks out because I know I will be leaving again. So when I know I am going to be home, I make the effort and when I finally have the call I started back in Sept., the lady told me they would "refresh" my cable so I had to unplug all my lines to TVs (even the ones behind massive wall furniture, which was insane!) and they would work fine within a few hours. How easy, not!

She got to hang up, only for me to have to go through the same routine of getting back on the phone, spending several hours more to finally get someone to speak with and waste another few hours to get the same response and the same requests to do. Who has this kind of time to blow? OK. And it doesn't work again, so now back on and they are going to send someone. I think adding on services will get me more attention. No such luck. Each cable guy has a different excuse of why he can't do anything, but not to worry because he will record a detailed report and the next guy will know exactly what to do. This never happens! Comcast doesn't even have what each one says nor all the different times I have called.

I recorded the dates. Now I am taking down names and # of each so I have exact info. If I could have another company for cable I would in a moment, to get these guys out of my house. I hate incompetence. Please let me know if there is any or maybe not have TV at all. I am exhausted with all of this, I have another wasted day of hours on the phone only to hear I need to do it again on Friday (12/17) because they can't do today. I am telling her what the other guy said to do, but she is says it's not recorded so we will probably be repeating this on Friday.

How is it that a company so large has this type of disorganization, incompetence and disregard for public service? Why should they care? There is no one to compete against, the market is theirs. They are horrible! Comcast needs a wake up call. Am I the only one that can't get through? Consequences are high blood pressure, marriage under pressure because every 3rd to 5th word doesn't come through, the picture goes on and off, we are not receiving his favorite channel (whatever Morning Joe is on). So come 5:30am, I have to listen to him screaming about how I am not hard enough on the cable people to get this simple job done! The stress of this stupid TV puts everyone in a bad mood!

The time I have spent on the phone waiting, I could have made a week's pay by now. Needless to say, the days I have missed work for some joker cable guy come to tell me he can't do the job because he is not equipped and will leave detailed notes for the next guy so he will be ready and then have the next one tell me the same story. Poor service, disorganized communications, and horrific customer service.

You would think someone would be backing up these service calls to see why things have not progressed? I have told the service reps what the other ones have said but no one seems to care. They revert to a note that was put in forever ago. At least one note made it. All I want is cable to come in and that I received and can hear it without it skipping words and going on and off!

Everyone of my TVs does this so it is not my TVs. They are all different brands so that is not it. This has been going on for years. We travel a lot. When I return from trips, I don't have that kind of time to spend hours on a phone to wait for someone to pick up and make an appointment for two weeks out because I know I will be leaving again so when I know I am going to be home, I make the effort. So when I finally have the call, this run.

I started back in Sept. The lady told me they would "refresh" my cable so I had to unplug all my lines to TVs (even the ones behind massive wall furniture which was insane!). And they would work fine within a few hours, how easy..not! She got to hang up, only for me to have to go through the same routine of getting back on the phone, spending several hours more to finally get someone to speak with and waste another few hours to get the same response and the same requests to do.

Who has this kind of time to blow? Okay and it doesn't work again. So now back on and they are going to send someone. I think adding on services will get me more attention. No such luck. Each cable guy has a different excuse of why he can't do anything but not to worry because he will record a detailed report and the next guy will know exactly what to do. Never happens!

Comcast doesn't even have what each one says nor all the different times I have called. I recorded the dates. Now, I am taking down names and # of each so I have exact info. If I could have another company for cable, I would in a moment to get these guys out of my house. I hate incompetence. Please let me know if there is any or maybe not have TV at all. I am exhausted with all of this. I have another wasted day of hours on the phone only to hear I need to do it again on Friday (12/17) because they can't do today, another day I have taken off. I am telling her what the other guy said to do but she is telling it's not recorded so we will probably be repeating this on Friday.

How is it that a company so large with this type of disorganization, incompetence and disregard for public service? Why should they care? There is no one to compete against. The market is theirs. They are horrible! Comcast needs a wake up call. Am I the only one that can't get through?

I had faster service years ago from AOL. Every time Comcast supposedly upgrades their overall service mine goes down. I wish some class action suit could be taken against them. If I had another option for internet, I would use it. The consequences have been loss of use of internet and no TV guide that I pay for with TV package. So much to say and it would take too long to write. My advice to anyone: do not use Comcast.

"Me :I chatted yesterday with a support person because my phone lines went down. Today I can make a call but the conversation is clear than garbled. It comes and goes.

Support : "You are most welcome. I apologize for the inconvenience this has caused you. I will be more than willing to check on that for you. To ensure the integrity of your account information. May I please have the Full Account Name and complete home address? Also, please provide me your 16 digit account number or the last 4 digits of your Social Security Number."

Then : Due to a network disruption, the message "2380" has not been sent. Please try again.

After resending info, Support: Thank you. Please allow me to check on some notes here now. Allow me to pull up your account. Please allow me 2-3 minutes to run a diagnostics test, please take note that the services maybe interrupted as well when processing the tests.

Me: I copied and pasted my conversation from yesterday if it helps. The support agent yesterday told me I would not have any more issues!

And then :Well, I just lost phone service !Due to a network disruption, the message "well I just lost phone service! " has not been sent. Please try again.

Support :Oh I see, That's fine. I am checking on the notes on the account."

I've multiple tickets and multiple visits and no one can correct the problem I have made numerous calls and chats in between these! This is impacting my husband's business and I have an 82 year old mother that I take care and I'm worried that we can't have a phone conversation without interruption.

After I returned the box in the Livermore, CA location on First Street, the woman helped me lower my monthly bill with a new plan going from $220+ per month to approximately $160 plus tax, I was told on July 27. They said they couldn’t see back that far and their system only goes back one year. My bill in June 2009 was for $224.09 and in July 2009, it went down to $177.74. I again asked, “Can't you look between May and July of last year?” ”No, I'm sorry but our system doesn't go back that far.” I was told again that I would need to find the receipt or I'd have to pay for the missing box. A few weeks later, I received a letter dated August 12, 2010, saying a bill would be coming if I could not produce the receipt proving I turned the box in. I called customer service again on August 26 and was told again that someone would get back to me. I asked for the same lady that I spoke to back on July 27. I was told that he couldn't see that information in the Comcast system. I was given the reference number **** and was told I would hear back from someone within 4 to 7 business days.

On my 9/2/10 bill, I was charged $310 for this box that still to date, 10/19/10, no one has gotten back to me since the 8/26 call. How am I expected to prove that the receipts I have are not correct when those are what was given to me? I didn't notice at first that I was still being charged because my bill dramatically decreased soon after I returned the box. Comcast doesn't appear to be able to help or is unwilling because their systems aren't capable of looking back more than 12 months? If they cannot look back this far, maybe that's why you cannot see the box? Now, I'm being charged for a box I do not have nor used and on top of everything, being charged for the usage of it. All the while, I've been telling Comcast I don't have the box.

On this last call, I was told that all additional charges for new services would be removed but they could not guarantee the amount that was discussed in October. The representative also said that I would receive a call from a representative to discuss these charges within 24 hours. I still have not heard from anyone and our bill still has not been changed. I expect our bill to decrease to what we were guaranteed in October and also want it extended more than six months. Why does Comcast expect their customers to call every six months to discuss new plans, when they are not even willing to offer new plans?

The customer agent said to me that my package will expire by next month and that the price was going to be higher. I said to her how could that be if I just picked a new package the same day the free promotions were offered to me. I asked her that I wanted to speak with a supervisor and she denied it to me and also argued with me that the same thing she was telling me it was the same thing that the supervisor was going to tell me. I asked about three times that I wanted to speak with a supervisor or someone higher than her and she would not let me to speak to anybody else but her.

It is ridiculous how these companies offer packages to the customers they don't place it in the system and then the customers end up paying more and trying to take advantage of customer to get more profit base on the economy at this time of life.

As soon as I get my month's worth you can come get this piece of ** box and disconnect your cable service. You are not the only cable provider in Houston. I will find another one who is a little more sympathetic to my disability.

The deal was no installation fees. When I got the first bill, everything was good. The second bill was Ok. The 3rd bill had installation fees, service fees and hidden charges. The deal was for $119/month. My bill came in well over that amount. My son and I tried several calls to Comcast. I was told they will remove the installation fees and that I was the one who wanted the box relocated. At that time I told the staff I was speaking to that it was their technician who stated the box had to be relocated and he needs to get his facts straight.

He tried to give me some bogus information, which I assured him that the package I was given along with fees was not acceptable. My son called about the bill and was told there was a past due. We have proof that the past due bill she mentioned was paid and my son told the person on the other line that. Up till now Comcast has refused to reduce the bill in question. Although Comcast states they give quality service, several times throughout the day the service is interrupted. This company is following the lead of other companies as becoming a rip-off company. Someone needs to take a closer look. Their staff will say or do anything to make a sale. Again, customer service is lacking. Another hole in my wall. I’m over-charged.

It is now over 3 months since the problem occurred and our HD is still not working well, including the DVR recordings. We are paying top money for service that we don't get for over 3 months now and Comcast is not doing any step to correct the problem. Comcast has monopoly in the area for cable TV and we don't have Fios to choose. I ask that we get some refund or reduction in rate ($140/month) until Comcast fixes their faulty equipment or line.

The technician’s number is ** and I am not sure, but I think his name is Brian.

The next month, the same thing happened. I had to go through the same process of calling them to credit my account. Again, they assured me it was set up properly and to just wait one more month. The same thing happened for a third time and I quit trying to use the automatic bill pay. They did credit my account but I had to spend time waiting on the phone and explaining the situation every time. It was kind of frustrating but okay. When I initially signed up service at my new home, I added cable so I asked to have the cheapest Internet service so I could balance the two out.

The person on the phone told me I already had the cheapest Internet service. After about nine months, I see my bills are getting higher (I had a six-month promotional plan) so I call to see if there is any way for me to cancel some of the services--I have to bring the cost down. At this time, I find out she had signed me up for the 20 MB Internet service which costs almost $60 per month when I could have had the 1.5 MB service at $24 per month.

The only thing I use my Internet for is to check my email so I could care less how fast it is. When I do the math, I figure I am out a little under $300 after paying for the service for almost nine months at that rate. I asked for a supervisor to file a complaint and the best she can do is say she's sorry. Wonderful. Thanks, Comcast! !

On 8/24/10, I contacted Comcast to see about having my bill reduced and possibly add DVR service. My friend contacted them and had her bill reduced by about 20% but of course they never do that without you asking for it. Increases are automatic, decreases you have to 'beg' for. In any event I thought it was worth a try, but also thought it was time to get on the DVR wagon. I entered into a Chat session with an associate and we discussed the options. Of course, they were very polite. Little did I know, I was entering a state of 'false sense of security.' I figured I had our transaction in writing, so if anything went wrong I had 'proof.' Additionally, it allowed me to do other things. Now, despite the fact this took an hour and a half (which is too long in my opinion for a consumer or for a company), I went away with a secure feeling that all was set.

I triple verified the prices and asked all questions under the sun. Now the nightmare begins. For the last two and a half months I have nothing but headaches. Firstly, they never showed up for the appointment that I took 1/2 a day off work for. When I contacted them, they didn't have it in the system, despite the fact they had the upgrade but no appointment? We rescheduled, got a credit for the appointment. Then they didn't show up for the 2nd appointment. When I called to find out what was going on, the hold message stated, you have an appointment for the 11th (it was the 4th and it was supposed to be at 11 am) The woman who came on said, "Yes, I see notes for the 4th, but maybe since it has passed it kicked it to the next week."

Long story short on that, when I got the dispatch manager, she told me that person lied. I wasn't in the system! What the, she was rude, and when I called her out on that and what I have had to deal with she changed her tone.A tech showed up at my door 30 minutes later. Finally! Then the next phase of problems started, my bill was all wrong, the prices quoted where not honored and the install credit wasn't there. When I emailed to inquire, they told me they said, "We don't see those prices, so sorry."

After a solid week of e-mailing, I got a supervisor call. He was a bit snippy with me at first and when I didn't back down, he finally listened. He too told me that he doesn't know what I am talking about those prices aren't in the system and never were. I said, as I said at least 10 times, I have it in writing. He said 'oh, well' send it to me but it doesn't mean we can honor it. I said, "Really?"

When I inquired about it they said, it was because I kept one of the once free digital boxes when I added the DVR. I explained I didn't know that, and I put it in a spare room just because.

They should have told me. Why would I pay 9.99 for DVR and 7.50 for a spare box? They said, I needed to initiate a chat and have it removed. Oh yeah and the 24.99 for 12 months never existed, so they won't honor it. So again, I started a chat session and there they told me that A. they can't honor it. When I told them I have it in writing, get me a supervisor, they said basically, "Oh well, nothing we can do and no we can't transfer you to a supervisor."

On the 7.50 charge, they changed their story. It is now a fee to get the DVR service. Well, I am already paying for the DVR service and I was told there wasn't an equipment fee. Yeah, oh well, if you take that off you won't get service, even though I am paying 80 dollars for service, if I don't pay the 7.50, I won't get any. **? So, I decided to write the same supervisor from before and explain the situation again, with all in writing. He has chosen to not respond to me this time. No phone calls no e-mails. I so want to send this to the newspapers. It is wrong. They quote, get me to agree then change everything and honor only 80% but after I have to fight for 2 and 1/2 months. It is bait and switch and dishonorable.

In May, I received another bill, called customer service and explained the situation. The girl helping me said we needed to return 'the box'; after telling her we had not been made aware of that and that we were already in FL and had no way to get the box there but that my husband would be back up in July and would return it then. She supposedly took care of things.

My husband returned the box in July and we expected no other communication. We again received more bills, now coming from collections. I have written to Comcast and to the collection agency and tried again to the problems we were having getting this resolved. Today (11/16), I received notice that they were sending a notice of report to the CB. I decided to attempt one more time to rectify the problem.

After speaking with one gentleman and not getting anywhere, I then got transferred to a Suzanne/Susan who would not budge or give any credence to my appeals. I requested to speak with her supervisor, to which she replied that she would have her supervisor call within 10-15 minutes. It is an hour and a half later and still no call. She insisted that the service was used on April 3rd (when my son was there checking on the house) to which I replied. I had paid in full the last month's invoice which went to April 19th. So, in effect, we still would not have owed any more $$. What is wrong with this company? I am now researching the district call center's supervisor now, hoping to get some resolution but I am not very hopeful given the circumstances.

My husband called every week and would always be transferred numerous times repeating the situation to either get no help, a "we cannot disclose when the third-party will be there to set up lines, etc." He finally reached someone who seemed to know what she was talking about and asked if he could have her direct line and she said she didn't have one. So continue with the hundreds of transfers, repeating the situation over and over again. You would think that they would document things so this wouldn't happen.

On Demand goes out on our TV every week, you call the number on the screen-always the same answer, you have to unplug your cable box, re-plug then wait a half hour. You would think it would be fixed so it didn't go out. They gave us HBO for three months as a "sorry" but then automatically charged us for the premium channel once the three months were up, instead of notifying us.

Last night, November 9th 2010, my husband went on the internet at 6 was fine. I went on at 8:30 and our internet and phone service wasn't working. It said that we had a strong connection but no access was available. My husband called Comcast and talked to some kid from Novia Scotia who had no idea what was going on. He asked how the two services were lost but not cable and the response was, "well, I think the phone and internet is connected somehow."

I hate Comcast and laugh at their customer service commercials but it is the only option we had in our area!

He had his ladder up on the pole and was ready to place a new drop from the pole to the house. I asked him, what's wrong with the existing buried drop? Apparently nothing because he didn't know it was buried. He spent another 1/2 standing at the gate, trying to figure out how to run the wire to the family room, and then he told me I should probably stay with DirecTV, as the wire he was about to run would be unsightly.

I knew when he asked me where my crawl space was, that I was in trouble. We're on a slab floor. He didn't have to run wire, I pointed out that the wire was all brand new in the attic. The additional television boxes I received were not "real" cable boxes, apparently you can't watch HBO or the additional channels you upgrade to, with these new boxes, you can only watch those channels on the main TV. Why wasn't that explained to me? Why did three Comcast reps all quote different prices?

I refused to sign the work order; he said he didn't have the other boxes that you watch all the stations on in his truck. He left his manager's number and said to call him after I spoke with Comcast. When the technician left, I didn't realize that none of the televisions worked; I could only view one channel. The receivers the technician installed never "downloaded the channels". I called back in for customer support and was told it wouldn't be until Friday, that they could send someone back out. Are you kidding me? I can't watch TV on any of the channels. What terrible service!

I had to miss now only a half a day of work, but after several promises of they're arrival, I had to take the whole day off only to have them never show up, never give me a phone call and at the end of the day, eleven hours later, "Frank" offers to reschedule for "4 days later is the next available opening". He refused to give me an address of Corporate and refused to put me through to a supervisor. The next day, while I was at work I received a phone call from a young man stating that he was in my driveway and where was I? No one told me they were coming. I believe there is a huge problem with the dispatching department and communication with the clients.

I missed a days work, experienced much stress, heightened blood pressure. My days work was equal to $500 to $700.

I had to miss now only half a day of work, but after several promises of their arrival, I had to take the whole day off only to have them never show up, never give me a phone call and at the end, "Frank" offered to reschedule for "4 days later is the next available opening". He refused to give me an address of corporate and refused to put me through to a supervisor. The next day while I was at work, I received a phone call from a young man stating that he was in my driveway and where was I? No one told me they were coming. I believe there is a huge problem with the dispatching department and communication with the clients.

Okay, so I don't have the fastest speed. No problem. At least make sure it's stable so I can do business, after all it is supposed to be "business class". I've had the connection for almost 3 months and in that time, I have experienced numerous service interruptions. Just last week, the connection went out for a whole day. I called Comcast 3 times and was told they experienced unscheduled service interruption in the area. I asked them when it can be restored? They said, "Don't know". I replied, “Will someone come to look into it?”,and the rep said, “They are working on it, sir”.

The connection went out again yesterday at 9am. I called customer service and they had no idea what the problem was. They instructed me to restart then reset the modem. Twenty minutes later, the connection came back, everyone's happy, but not for long. This morning connection promptly went out at 9am again, and this time, it stayed out. I called Customer Service and they went through the same routine. Since this time, the connection didn't come back by itself, they told me a tech would come out in 4 hours to solve the problem. Four hours came and went, the tech never called or showed. I called back Comcast and was told they now found out it's another area-wide signal issue" And since they are fixing the problem, they didn't send a tech out.

No phone call to let their customer know the tech is not coming either. Another 3-4 hrs later, the connection is finally restored, after the business hours had long ended. Well, silly me, I tried to log on and catch up on some work tonight. Guess what, the connection is gone again. I called Comcast and they blamed it squarely on the modem. It's connected 1 min and disconnect the next. I asked, “Are you sure you guys don't have another signal issue in the area again? Because that's the same thing they had told me this morning until they found out the real problem", the rep said, "Nope. No issue with the signal”.

Well they promised another tech will show up tomorrow morning, but will he/she? That's anyone's guess. I had to borrow my wife's laptop and wireless card to write this complaint. My question is this - When business cannot operate because Comcast "business class connection" is unstable and unreliable, what responsibility does Comcast have? I for one was unable to do any work during the numerous and lengthy service interruptions, and I believe many more people are affected the same way. When I asked Comcast customer service this question, they told me, "Well sir, Comcast is already compensating you." I asked, "How?!"m and the reply was, "By having our technicians repairing the problem".

But isn't it what Comcast supposed to do in the first place? Shouldn't Comcast be held responsible for its Business Class Internet Connection's failure, when it cause loss of business and work to people who had paid and subscribed them? Maybe a class action law suit is what's needed. Thanks for reading through my long post. If you have problems with Comcast Business Class Internet, let's hear it.

To skip all the in-between because I know that some of you fools like myself already have been through this, it is now November 2010 and I still do not have a gift card. I have escalated this to a corporate complaints level and I still do not have a gift card! I believe Comcast has breached their contract in falsely getting me to sign up for their service without ever making good on their offer. That is fraud! Because this is a contract, I am not able to change my level of service without incurring a fee!

I would like from Comcast an inconvenience credit equal to one month's service credit. They have offered to credit my account, the $200. That was not listed as part of the terms of the contract when I signed up, that if they don't send a gift card, they will credit my account. Thus, they are trying to make it easier on themselves to just wash this under the rug and act like it never happened, by making such an offer.

Do I have a leg to stand on? Or I ***? The woman from the corporate escalation group says that she has looked into it and she is being told that I will have to wait another 30 days. That is **** near an entire year that I will have waited. This other guy named Rick from corporate left me a voice mail message a few weeks ago and told me that the card should be in my mailbox by October 20th. That was a lie! I asked Debbie from the corporate escalations team to give me a month's credit for the inconvenience, due to what I feel is a breach of contract. She told me let's wait until we get the gift card to you. And then they can review if my request has any merit. I think she is lying because they have no intentions of issuing a gift card! What do I do?

Today, my daughter gets home from school and there is no phone service (thank goodness for cell phones since she was home alone), no computer service (so she can't complete her homework) and no TV no big deal. She calls me at work to let me know what happened so I called Comcast. The rep confirmed that she saw my payment arrangement in the system notes but she would have to transfer me to collections because my service was disconnected. Eric, employee 9OX, answered and proceeded to tell me that I did not make payment arrangements even though he saw the same notes the previous rep read. Because I did not make arrangements with collections, they did not honor it even though my account was not in collections when I called last week. He began reading his script about their policy.

I told him I called last week so this would not happen and he basically told me that the rep I spoke to just documented my account and it held no weight. Confused about what is considered a payment arrangement vs. just documentation, I asked for a supervisor. He continued to talk no matter how many times I asked to speak to a supervisor until finally I asked him to stop talking and give me what I asked for and not to take this personally. He then gives me a ticket # and transfers me to a supervisor.

Ryan 9AH picks up. I go through the same thing with him and after talking to him for a few minutes asking again when a payment arrangement could be made and honored, he could not answer the questions. Why? He is not a supervisor in the Collections Dept! He is in customer service the original contact I had when I called in who told me they could not help me because my account was in collections. He had no authority to do anything to restore my service since my account was in collections because he was not in that department.

I asked if this was some type of run around game and he proceeded to tell me that he was the only Supervisor available. He then said he never disclosed that up front because I just asked for a Supervisor, I didn't ask for a Collections Supervisor. Furious at this point, I asked for a Collections Supervisor and was told he could not do that but I could speak to his boss who of course could not come to the phone so I have to wait for a call back.

Here's what I found out so far. When I called in last week, my account was not in collections so my call was routed to the active customer service rep who does not work for Comcast. Since the call was rerouted, so they could not pull the conversation between us proving that I did make arrangements and was never told any info that I found out today because those calls are not recorded. When I called back today I was told by Ryan that;

3. ) Comcast will not honor an extension because my previous call was not considered a payment arrangement. Ryan informed me that he could only ask his supervisor to call me, not a collections supervisor so still, no help or answers. I ended up paying the account current so my daughter could do her homework. I could have lived without TV for 3 days.

I still have not gotten an answer on when or how you can make a payment arrangement with Comcast if I ever run into a problem in the future. My guess is that there is none, so don't waste your time giving them a courtesy call to tell them you are going to be late. It doesn't matter. By the way, I only owed them for 1 month, $153.44. My next payment is due at the end of November for $154.00.

This is the 21st century, with all types of technological advantages. I am outraged that this is happening. This company needs to enforce the laws that protect them and prosecute to the fullest extent of the law. When law abiding people do what is right and pay their bill service, they should not be suspended for the lawlessness of others.

When one of the supervisor (Omaar) called me, I told him what had happened and he said he would get back to me on the following Tuesday. He did but without an answer. I called Comcast back again on 10/4/10 and spoke with Ann at 2:38PM. I told her the same story and asked for a supervisor. She got the same results (no supervisor was available) but she did say she spoke with her supervisor (Mr. **). He said he was going to remove the deposit and never done anything. I told them at Comcast that it is illegal to run someone's credit and don't tell them anything about running it or getting their permission. I had to keep calling Comcast about this problem and I was always told they were going to remove it but they never did until I called back on 10/13/10 at 12:36PM and spoke with Timothy. He said he was putting in the paperwork to have this deposit removed from my bill. I have been with Comcast since 2007 and never had to give a deposit. I refused to give one now.

I have called three times. Nothing compared to some of your contributors and the last call to a "supervisor" (I wonder) I was assured that the problem would be fixed within 48 hours at the most and probably less. Well, no surprise, four days later nothing has been "fixed." My frustration is only beginning, I guess, but one does wonder about the financial impact on the company to have to keep coming back for "fixes" instead of getting the job done right to begin with. I would think it would be more cost efficient to do quality work in the first place, even if it cost a bit more to hire better qualified technicians than to string the work out over several weeks, months, years? I'm sure the costs incurred is being passed on to the customer(s) so maybe they do it on purpose. Is this fraudulent?

My stepson stated that the man rang the doorbell and told him that he had to "get equipment that belonged to Comcast". He then entered into our home and removed said items from our bedrooms in the 2nd level of our home. This representative then left a Comcast slip called a "field collection receipt" on our table. The collection receipt included our address, a list of serial numbers, his representative ID number, and the former tenants last name. He removed the equipment believing that the former tenants still resided at this address without clarifying who did live here.

Comcast gave us a new reconnect date and time and did not show up. I took time off from work and they were a no show. It took us a number of calls, return calls, and our personal time to get Comcast to make this right. Comcast then falsified the notes in their computer system to make it look like the representative did indeed remove the former tenants rented equipment and ours in the process, however, this home was vacant when we moved in and there was no equipment left behind. Our landlord can attest to that. Comcast has not been honest in this situation and a Comcast representative illegally entered into our home with a 12-year juvenile present and removed property that they did not have consent to remove.

Comcast should never allow an adult to enter a home where a parent or legal guardian is not present. A child who cannot defend themselves should not be held responsible for allowing an adult to enter into a residence and into our private corridors because he is under the assumption that he is doing his job. This child's privacy and our home was invaded upon and trespassed against without a justifiable reason. All because he did not ask who lived at this residence yet just took it upon himself/or his orders to walk right in on a defenseless child.

Our household has had limited basic cable for 15 years. The price has increased from around $12 per month to $19.95 in that time period. We even moved once with no noticeable change to our plan. Now Comcast is telling me that I'm getting channels I shouldn't, and that I must accept fewer channels for the same amount or pay $60 per month (but they do have a 6-month special). This is because with the switch to digital, the limited basic package was reduced and for the last year or so I've been getting channels I shouldn't.

From what I can gather, Comcast does not want limited basic cable customers. This reduction in service is an attempt to purge this level of service. I've been told that you can't call up and receive limited basic cable - only those who've had it are allowed to keep it. Once you're out you can't get it any more. It seems convenient for Comcast to blame this on the switch to digital.

By the way, I'm not even sure Comcast has their story straight. The first rep I talked with said I could go pick up the technology I need from a Customer Service center (no mention of fees or charges). The second one I spoke with said that I must choose a $60 plan if I wanted more than channels 2-28 with my cable.

They told me that the only way I could do this was to wait 30 or more days without any services! They tried to tell me that I would lose the telephone number that I have had for over 25 years if I terminated service, I advised them I did not believe they could keep my phone number not allowing me to switch it. I also let them know that I did not think that trying to "hold me hostage" with these threats was very becoming of them.

I then spent over 107 minutes on the phone with Comcast trying to terminate or trim services from the $201+ per month contract that they pushed me into in July 2009 if I remember correctly. After all, it has been many months and many lies since communications began last year. I could go on and on about how Comcast treated me and I have been a customer with them for close to 10 years in Illinois and for far longer at a second residence in Florida.

I'm very, very stressed and upset about this. Many times I was told I was gonna be given a credit and the next person acts totally clueless. But the sexual harassment is it for me. I feel very violated and when they act like it's nothing. Now, I'm gonna look further into it because this is no way to handle a case as this one.

Well, a week ago they cut my lines again. I have phone, cable, and internet services through them. They claim a technician came out 4 times. Since then I've only seen 1. He claims he couldn't find my line. The other 2 times, they said the technician claims I was not home. I'm home all day. I have an infant. I'm currently enrolled in an online school, but due to no internet service, I cannot receive or submit work. I do not have a car, and the library is pretty far from my apartment. I have no TV service at all, due to the digital transmission switch, plus I can't contact anyone, since I have no phone service, and the last time they came the technician said that i was not home, but at the time I was on my friend's cell phone with the Comcast customer service person.

I was at home at the time, so she said she was sending him back out in an hour. I got a call saying that the technician was outside, I looked and I didn't see a technician outside. In 3 minutes, I got a call back from the Comcast customer service rep, saying that the technician said that the office to my apartment building was closed, and he wasn't allowed access. The office was closed the day they cut my cable lines. The office don't need to be open. They are repairing my cable, not the office's. I get excuses after excuses. It's frustrating for me and my 3 kids. They said they will return tomorrow. I'll see how things will go.

Because of them, I am failing online school, I am always bored, short tempered, and it is costing me money to buy DVDs.

Also, several months ago, I suddenly was not able to get channels I have always had (and am being charged for) so I called Comcast. They sent a "bump" through but couldn't fix the problem. They said something was wrong with my DVR box. Rather than sending a tech out to fix or replace, they said they would ship me a new DVR along with a prepaid label to return the defective box. I got the new DVR (and lost all the programs I had recorded). I sent the defective DVR back in the box they had provided, attaching the prepaid UPS label and dropped it off at Mail Boxes, etc. That was months ago and Comcast is still charging me for the defective box that I returned.

When I call, I'm told they can't find the box I returned. They ask me if I have shipping info. When I tell them it was returned using a label, they sent me they seem stumped. They promise to track it and call me back, but I have never heard from them. Comcast is one of the worst companies I have ever had the misfortune to deal with. I wish there were another choice of providers in my area but there isn't. Believe me; I would switch in an instant if there were. Don't deal with Comcast if you have any choice.

I came home from work yesterday and it’s not working. They sent a refresh to the boxes and told me to wait twenty minutes. After thirty minutes, I still had no service. In my computer room I have a TV that doesn't have a box and the cable wire goes directly to the TV. Guess what, it works. I told Comcast about this. They can't get anybody out here until Sunday between 11 am and 2 pm. I pay my bill on time. I should get the service. In the last 30 days, this is the third time I had to call them and be without service. I am going to write a letter to the editor of our local newspaper about this matter. Maybe after Comcast sees this letter, they will realize I and other customers are tired of the inconvenience we have been put through.

I can have Satellite dish service from my patio, however, I was informed that Comcast will continue to bill me $37.00 per month even though I will not be using their service. I intend to switch to DirecTV and add on their Blue Sky satellite internet service. Is this legal for Comcast to start billing me for their wall outlet as they own the cable wiring in the entire complex of approximately 400 apartment units even though it will be turned off after the 3 months of free cable TV only expires?

Approximately one week later, I had a technician come out to replace a burnt out Internet modem and while there, he checked out the DVR's and found that they had not been programmed correctly. The "On Demand" option was also not working. I also discovered that the first technician did not hook up the epuipemnt properly. I had replaced four VCR's and an old cable converter box with the two DVR's. He had not removed any of the extra cabling, but had just used one of the five cables and associated hardware to hook up the DVR's.

I then had to undo all of the cables, properly wire up the DVR's and remove the extra cable items. I contacted the cable company and was told to contact my local office as this was not their problem. The local office has no phone number access, and I am not able, at this time, to physically go in to file a complaint. I was charged $51.99 for services rendered in an unsatisfactory manner and would like to be reimbursed.

I called them in June after a technician picked up some of the boxes to confirm how to stop the auto pay. I told them that I had never had Comcast internet and she went back and saw that I didn't have one of their modems or record of a technician coming to install the service. She gave me a hard time stating that I should have looked at my bill, I told her that was none of her business but taking money from someone’s account without authorization for the services is illegal.

She explained her supervisor was on vacation for the next week but she would have her contact me as soon as she returned. I never got a return call. I have called back several times having to explain the same story over and over. Today I gave it one more try over the phone, the man I spoke with said that he could only see back 12 months and put me on hold several times. And then the last time he said that it was going to take some time to get this explained to his supervisor and promised he would return my call by 8PM it is now 10:46Pm. I plan to go to the Comcast office near here and get copies of every bill ever sent to me and figure out how long I have paid for internet service that I have never had.

On July 27, they finally returned my call and said they couldn't find the box, that I would have to find the receipt. I referred to two different receipts that I had and they are saying neither is the correct one. I told them that they should be able to check the date. After I returned the box in the Livermore, CA location on First Street, the woman helped me lower my monthly bill with a new plan going from $220+ / month to approximately $160 + tax. I was told on July 27 that they couldn't see back that far, that their system only goes back one year. My bill in June 2009 was for $224.09 and in July 2009, it went down to $177.74. I again asked, "Can't you look between May and July of last year?" "No, I'm sorry, our system doesn't go back that far. I was told again I would need to find the receipt or I'd have to pay for the missing box.

A few weeks later I received a letter dated August 12, 2010, saying a bill would be coming if I could not produce the receipt proving I turned the box in. I called customer service again on 8/26 and was told again that someone would get back to me. I asked for the same lady that I spoke to back on 7/27, but was told he couldn't see that information in the Comcast system. I was given the reference no. ** and was told I would hear back from someone within 4-7 business days. On my 9/2/10 bill, I was charged $310 for this box that still to date (10/19/10), no one has gotten back to me since the 8/26 call.

How am I expected to prove that the receipts I have are not correct when those are what were given to me? I didn't notice at first that I was still being charged because my bill dramatically decreased soon after I returned the box. Comcast doesn't appear to be able to help, or is unwilling because their systems aren't capable of looking back more than 12 months. If they cannot look back this far, maybe that's why you cannot see the box? Now I'm being charged for a box I do not have, nor used, and on top of everything being charged for the usage of it, all the while I've been telling Comcast I don't have the box. Can someone please get back to me so we can resolve this issue?

I have been their customer for two years and they sent me a $250 bill when the correct amount was $80 for two months. They disconnected me and then started a new account for some reason. They refused to send me any copies of my bills. I am going to contact the attorney general in Colorado and see what can be done about this slipshod crooked company.

TV ads louder you say? I guess so. No one can make a TV modulator like you can easily find on any audio program on your computer, even free audio programs. Comcast has the monopoly here. I think that they and Qwest are the same company myself. You thought AOL had terrible customer service did you? Not even close. Their technicians have no knowledge what so ever and don't speak even the same language. What i will end up doing is going with a front range broadband company. When you call them, they actually answer the phone. No Hi, I'm Shaquiel ** and Hi, im whoever. Who gives a rats behind? And then did you know?

I would love to strangle whoever has that voice. I knew it the last one hundred times I was told! Why is not the federal government looking into Comcast. Is someone getting a big paycheck from them, I think. Where are you FCC? Aren't I entitled to TV equipment to receive local channels when I am disabled? Shame on you, Comcast.

I got no TV and no internet. Bill was way wrong. There was no local office. Next town. Stupid ass company. I hope you burn Comcast. Along with Qwest and MCI.

Found another location. I had to sign another contract for 2 years with the same deal. Now after one year, they decide to upgrade their system telling me that in order to keep the channels that I have, I will have to pay an additional $45.I called to inquire why they had taken channels off of my package. This is when I was informed that the additional $45 would be needed to put the channels back on or pay them 75% of what is left on my contract to leave them.

They could not explain why they changed things in the middle of my contract. All I could get is basic, which is only the first 20 channels. What I had gotten was extra and they made a mistake and did not charge me for the extra channels for the last 2 years. My understanding was that basic was what I was getting when they had me sign the contract on the first and even on the second contract.

I have a NASCAR resale store where my customers like to watch the race while they shop. Now they have taken those channels off my list of channels. Complaints have been coming in from my customers about not being able to watch the race. Losing customers as these are hurting my business.

I contacted Comcast today (October 18th 2010) and stated that my service was interrupted and I will not get my bill prorated. I don't understand. If I wasn't able to use any service, not even phone and watch television, why was I still getting bill and didn't get to watch? I think this is thief for a company to charge me for almost two weeks with not one service available and tell me that they will prorate the bill just to get a payment.

Once again I have to spend my time dealing with an issue with Comcast. It is not picture quality this time, it is billing. As you know in 2009, we customers were told (multiple letters and TV announcements) to get a free cable box to replace the one we had, as if not we more than likely will lose some channels. So, trusting Comcast I got the cable box. You know the problems I had with picture quality, but interestingly enough after the last technician fixed something in the equipment on the roadside pole I have had an acceptable picture quality (except when the temperature changes). I have been enjoying my service since the "correction."

She said something about a increase charge for a DVR - I assume she is talking about the free cable box I was told by Comcast I would need.

I told her, I don't use a DVR, so she said she would have a technician come down tomorrow (Wednesday, Oct. 13th), between 11:00 A.M. and 1:00 P.M. to remove my DVR (I assume cable box) and give me another cable box. This way she could reduce my charge down by $7.00 or so. Now, I suspect that my picture quality will not be as good as what I have now. And, I will do whatever I have to do to make Comcast honor their agreement of another six months of $61.21. I have already investigated other providers, or I will just increase Netflix (get a Wii so I can watch movie, etc. on my television set). Yearly cost would be much cheaper than Comcast and less aggravating) and forgo watching cable television, as the aggravation isn't worth it. I have reached the point just before the "Point Of No Return" with Comcast. It is not only the issue of additional $17.71 increase charge, but more the point of trusting what I have been told.

All I want to do is be able to watch my television (only a small number of selective shows anyway) without having to deal with Comcast every six months or so about one thing or another. Than you for reading this. Additional Information: In the summer of 2009, Comcast sent letters, post cards and even advertised on television that there would be a change in signal o Aug. 28, 2009, and customers would have to get a new cable box or lose stations. The box was free. So, I called and one was shipped.

For over a year, I had continuous problems with picture quality and although the Technical Supervisor came down and replaced wiring, etc. It did not solve the problem. It was intermittent in that weeks would go by and picture was fine, then changed terribly. Last Spring 2010, a different technician came down and the problem was something bent on the box atop the roadside pole, something the "supervisor" failed to notice.

So, for well over a year, I had nothing but stress and having to make phone calls to Comcast with no real results. I received an e-mail back from the above e-mail I sent Mike ** and this is the response: "George, thanks for the email. I wished you would have emailed me sooner. I could have taken care of you. Your picture quality will not change at all. The free box was for customers that had no cable boxes at all, they are entitled to two free digital adapters. I see the work was already done for you today. If you have any questions please let me know. Thanks again."

I responded with the following as I was angry in that Mr. ** always seemed to place the responsibility on the customer: Michael, I called Comcast as soon as I got my bill with the increase. In 2009, I ordered the cable box as I was instructed to by Comcast.

I only did what I got letters, postcards, TV advertisements told me to do. If Comcast sent me a box with a DVR, it is Comcast mistake, not mine. I am not a technician and only trust what I am being instructed to do. And if Comcast sent me something (a DVR cable box) I didn't ask for I believe any additional cost should be carried by Comcast. Your statement in your e-mail proves my point. They should have know the equipment I had originally.The representative I just spoke to mentioned only reducing my cost by about $7.00. I feel this is outrageous especially another representative told me that my cost of $61.21 would be extended for another 6 months.

It seems at Comcast the right hand doesn't know what the left hand is doing. So, the past year plus aggravation, I experienced was as a result of Comcast's error. I think you might want to meet with the CEO's of Comcast and bring this to their attention. And I could not have e-mailed you if I didn't know there was a problem until I got a bill with an increase. **

I am more than likely paying more and now after taking out the cable box and replacing it with a different one, I know am getting less service.

They said that this was a policy. On the 15th, I called to see why the check had not been applied to the account. They had no record of the check. It was clear that the check was cashed. They said to go to the local office on the 16th. I went to the local office on the 16th. They had no record of the check and said that they would have to research the issue. They said that a collection agency as involved, but they could not contact the agency. They said that the dat4e would be 30 would have to research the issue. I contacted the customer service office and they said that they would have to research the issue.

Then the weekend came, and the guy got here on time, when he is getting ready to install the cable box. I asked him "is that the DVR?" No, this order doesn't have DVR is just a regular cable box. He told me to call Comcast to have it figure out about the DVR. I called Comcast, and I spoke with a representative, she told me that, that package didn't have not DVR. Then I spoke with a manager called "Jason." He told me that he was going to call the sales office in Orlando, because that office was the one that has processed my order. He was going to call me in one hour.

He never calls me after a week. I call them back but still not answer. After talking with a relative, he told me a lady at the doctor office, while he was waiting for his appt. He was telling him that she has had a problem with her new package with which supposed to have a DVR. It was exactly as my problem (he told me). I thought I was the only one out there, but I guess there might be more people out there being lying at to just to get them on a new package.

One service change came in the form of a letter, telling subscribers to pick 1 of a few bundles listed, as the company was making channel changes. No information on the bundles, including no listed costs. I had to call customer service to figure it out and basically was told I'd be paying more for the same service no matter what I did. Then, since I'm a night person, I discovered over 60% of my night time viewing channels, that used to replay the days shows, now were packed with paid programming and infomercials.

So, I was paying for service that now had been reduced in quality.I did note, years ago, how easily Comcast managed to get the act of 'stealing cable' or making an illegal hookup raised from a misdemeanor to a felony. With more serious crimes about being classified as misdemeanors, I wondered how much Comcast had paid congressmen to push that law through. I liked the pay-per-view, until I discovered that I'd pay about $5.99 for a movie, only to find it being played for free on one of the prime stations 6 months later.

Then the infomercials started expanding from between midnight and 6 AM to mornings until around 9 AM. I assumed Comcast made more money from them, so was going to throw them in everywhere, since, after all, they are technically a monopoly in most areas. I dumped Comcast and got AT&T. Including DSL Internet. I didn't discover until later that Comcast bought AT&T high speed Internet which was never mentioned in any of the information I read before signing up for it. Like a cancer, they seem to be spreading. Monopolies are illegal in the US, but apparently, Comcast is above the law.

I said none of this is acceptable and asked to speak to a supervisor. After being on hold for close to 9 minutes, Akidra transferred me to Ebony. Ebony had no authority to make any changes. I asked to speak to her supervisor and she said there were none. This is the last straw for Comcast for me. They sent technicians to my house that were subcontractors that barely spoke English. He tried to charge me extra for phone jacks, made the cable too short so I am unable move the box, left dirty foot prints all over the house, left the covers half screwed on wall, and left hand prints on my silk chairs. I am switching back to Verizon.