Xfinity Cable TV Reviews

I have high speed internet, phone, and cable with Comcast, and average over $200 per month (2008, I spent approx. $2400 wit Comcast). I recently tried using my phone and when it dialed any number, it went straight to Comcast. I called Comcast and after testing and discussing with (2) different people on the phone, they scheduled a Comcast rep to come and fix between 8-11:30 a.m. on Weds. I took the morning off from work for this. They never showed up and when I called Comcast to see what was up, they informed me my service appointment was cancelled internally by someone at Comcast.

I asked why this was cancelled and no answer was given or explained, except to go over all that was tried before over the phone for solution, opposed to seeing why this had happened or making priority to get someone out ASAP based on the circumstances! I asked why no one even bothered to call me to tell me that as I had left my cell phone # when service was scheduled, for this exact purpose? When I asked to talk to a manager, I was told that managers do not talk directly with customers? My translation to that is so many people are complaining now that they stopped taking calls or that customer service and satisfaction is an irrelevant company policy?

I took a valued personnel day from work to do this, yet rectifying the situation that is 100% not my fault is handled in a manner lacking the most basic integrity in terms of business sense or common decency. I myself hold a respectable business position for the past (20) years in Houston, and not once have I been so appalled by lack of service from a company that I have taken the time to write a letter until now.

I am planning to cancel my cable immediately with my other services to follow. Losing myself as a client will not have any effect on your bottom line, but rest assured that Houston has many disgusted customers who express this same sentiment. With the economy the way that it is, cable is not a necessity but a luxury that many people are not going to be able to afford. If you are going to charge the highest rates of any provider for these types of services, then may I suggest you have staff and services that back it up. I will happily pay extra for a product or service if it is worth it. However, I would never spend $35.00 for a meal from a McDonald's which seems like a synonymous example of the type of service Comcast is selling to the Houston market. Please be sure that I will make a point to share the complete lack of integrity or professionalism Comcast has displayed. I have also sent a copy of this letter to Consumer Affairs website and local stations here.

This company price gouges because they can (the whole monopoly status is pegged right where it should be). You get such poor service because people like me can't take it anymore (no offense guys, I really empathize with you). You call in to complain to another of many reps for a specific problem, you get to me and belittle, berate, cut me down so low, don't let me get a word in, refuse my help, and yell a slur of obscenities at me - of course I will shut down, I won't help you and I will give bad info to get back at you (since the company won't let us hang up, we are forced to take the abuse) - it's all I can do. The morale at work is so low and turnover so high since we are forced to deal with something the company could easily fix by spending a little money.

We have to go through a 2-month training before we ever make it to the call center floor (we study really hard, and when you get to the floor you're told to forget everything you learned) so now I'm stuck in training all over again and you get angry since I don't know what I am doing now. They don't care - if they did sites like this wouldn't exist. They get the money, give you bad service and sit back on their boot heels laughing it up thinking of new ways to make money (trying a cell phone venture, they already purchased air space) when they can't even get 3 little services right!!

I am really sorry, and I am the first to apologize about what happens when you call - I used to be the sweetest person, but when the company gives you tools to help customers and then tells you -"Oh I think you need to do it this way instead," and "Oh, by the way we're grading your call (yup all calls were graded and your job depended on it)" and "You have to push to sell more products even if they have issues with one that you can't fix (why do I want to sell you a crap product if the one you originally called about doesn't work - what kind of faith are you going to have in my service)."

When you call just remember what I told ya - don't fault the person on the phone (unless they are just brain dead) people like me were so mentally abused by customers that we didn't want to do our jobs - exercise a little patience - I jumped through hoops for people that were kind to me...but if you were a jerk I shut down and made their life just as miserable as you made mine. These poor people answering phones are constantly told conflicting things, badgered by call center higher-ups, and belittled by customers - give 'em a small break.

I completely agreed with all the frustrations. They were pretty accurate judging by what went on in my area - I do apologize for the company as a whole since they are pretty pathetic. Keep on writing the BBB, doing letter campaigns, starting websites - they will eventually get it (that is how Comcrap came across Twitter.com where customers went to rant and rave and really improved on some people). Just remember that no matter how big they are that they will eventually fall with the bad practices that they have.

After numerous calls, and after the election, I had had enough. I called and asked to downgrade my service to basic. I was told that there was no available appointment for a technician to come out for 11 days! I said, "fine, but I want to stop being charged today." I was informed that the charges would continue until the disconnection date. I can't imagine any other utility that could get away with something like that. I have to pay for eleven days because they couldn't get a technician here sooner? Nonsense. So I called the franchise holder, who in this case happens to be the city I reside in, and I requested they intervene to prevent Comcast from gouging customers in that fashion.

Later, after the downgrade, I checked my bill online and noticed that they charged me a disconnection fee! I am now going to call them and have the cable removed altogether. There's only one way to deal with such an arrogant, out-of-control company, and that's to stop doing business with them. I can't get any other service here. Where I am located, Direct TV or other satellite services will not work, and AT&T has yet to make inroads to my building, so I am going to be without TV, but that's okay. I went without it for years, and going without it now is for a good cause. I encourage those who have been similarly abused by this rouge company to join me in boycotting them. Only when their pocketbook is affected will they begin to understand the concept of consumer service. How foolish is it of us to allow them to treat us this way when we are the ones in control? Turn them off.

I now am forced to shut my business down for a day, which costs me and my customers time & money! To have another service provider installed. Not to mention the sheer frustration of feeling undervalued. The moral of the story, in an economy such as ours, I cannot believe Comcast would rather lose a long time customer than treat them with the respect they deserve, in order to save the company money, or face, or whatever it is that they would sell me down the river for. Who needs it!

I told them when ordering the bundle, I DO NOT WANT COMCAST VOICE MAIL - I have an answering device. Well, my answering machine does not activate, nor do I have caller ID! After frequent calls to obviously inefficient customer service reps, the problem is not resolved. Furthermore, the only phone that rings is in my husband's study where the computer modem is installed. The base phone and other handsets in the home do not ring. I have spoken with so many Comcast people until I am blue in the face. And they charged $24.95 for three techs to resolve the bad DVR issue. I refuse to pay this. We are not able to subscribe to AT&T cable, and I do not opt for satellite television, so we are stuck between a rock and a hard spot with Comcast until such time AT&T has installed the fiber optics. If there is a customer advocacy group to help resolve Comcast issues, I would love to know who that is! Also, I was given different bundle rates by different Comcast reps - the right hand does not know what the left hand does.

The picture came on finally at 10:30 A.M., but was not of good quality. It was grainy while the other channels were OK. Comcast's customer service and picture quality has continuously declined since they took over from Insight. It is obvious they have a monopoly and do not care. As long as they get their fee they continue to provide questionable service. On this day I contacted 6 other cable subscribers in the area and they were experiencing the same problem. Comcast has eliminated their local phone contact and the only contact is through a 800 number. They do not return calls about programing or problems. Generally an I don't care attitude.

Well they finally fixed that issue; however, the DPI and protocol agnostic and Comcast's deceiving way of doing things Have still left service to be desired for the premium I have been faithfully paying. I can provide data and correspondence letter from latest Comcast official contact with my immediate response providing test results on Comcast's own server reputing what Joe ** Claimed. Filed report with Illinois State's attorney with sample test results. Contacted 2 elected State Officials about the same. Fixing to go to small claims.

They have done this to me before in the past with an internet modem stating I never gave it back, when in fact I did. My account is now in collections and she state it will go on your credit report and people will continue to knock at your door. Nice and harassing huh? I am not sure what my next step is, but they can be certain they are not going to charge me $300.00 for equipment I returned along with 2 months of cable that was supposed to be canceled.

On the morning of January 23 (today) we called back. With our first call we were on hold for 40 minutes waiting for an operator. We stayed on that line waiting and used another phone to call in. We got an operator within 10 minutes. We told her our situation and she did some trouble shooting. She also told us our service is not disconnected, and that it doesn't say that anywhere on the account. She could not get the service restored and told us that she could have a tech come out in 4 days (Tuesday). It's Friday morning and we cannot go the whole weekend without service.

I told her that was unacceptable. This is their equipment we are renting and our bill is paid every month. If they are too busy with technical problems they need to get some more people in and get this taken care of. She tried to contact dispatch, but could not get a hold of anyone (again do they completely under-staff every department?). We are now waiting 20 minutes in for a call back, within 30 minutes, to see if they can get someone out here before the 4-day time period to fix or replace their faulty equipment.

At that point, Marie told me I had to sign a new contract which she mailed to my home. On January 12th, I signed the new contract and returned it to her priority mail. On Friday, January 16th, she was to call me with an installation date. On Tuesday, January 20th, I called her again looking for the date. My daughter/partner left a message with her supervisor asking for assistance. He did not return our call. Marie called me today, January 21st, and told me that the contract I mailed was dated January 14th and it arrived on her desk today, January 21st. She then informed me that the request had to be sent to verification. I asked how long that would take and she claimed a few hours. She then informed me that our December bill was outstanding and I should call Billing to pay the bill because they might refuse to install my new service because of the outstanding balance.

I explained the reason the bill wasn't paid was because they had not installed our internet service, but that I would call and pay it by phone with a credit card. Upon attempting to do that, I was told that they didn't have access to my account and could not complete the transaction. I then asked how I could get credit for the time service was not provided. I was told that my account was active and they could not give me credit for the 21 days to days I have not been provided service. I am unable contact another company for service because Comcast has us tied into a contract. If we break the contract, we will be fined.

The problem still exists, and the only way I have been able to deal with it has been to unplug and reboot the converter box. I am hesitant to request another service call to the house for fear of being billed. This company is too big and seems to respond to customers in an unethical manner. We have been paying for a service for several months now but have not realized the full benefit, as promised by Comcast. The issue is still unresolved.

We set up an appointment for a Comcast Cable employee to come to our house to install these services....and he/she never showed up. We called them again, spoke to a different representative who did not provide us with a confirmation number and claimed that we were not in their system and they have no knowledge of our appointment inquiry for transferring the services to our new home. They then sent another person to our home to do a "survey" to see if our home was suitable for their services in late December. He set us up for another appointment to have someone install the services on January 12th.

We were on vacation at the time but our children were home. They were informed of the cable man's expected arrival and were instructed to open up for him so that he could install the services. We even gave Comcast my son's cell phone number so that he could be contacted to confirm the appointment. On January 12th, my son waited all day and no one from Comcast called or came to the home. When we returned from vacation, we called Comcast and they said that they sent someone who rang the doorbell and no one answered. He then called the cell phone number on his work order and left a message. After checking with my son, we found out that this was a lie. No one came to the home and there were no voice mail messages or missed calls on his phone to indicate that someone called.

We called Comcast AGAIN on January 14th. At this point, my son had just begun Web Programming courses at College and required internet access to do his assignments. We needed internet ASAP and this work order was requested on December 8th. It has now been over one month. We called Comcast yet again. They sent someone and promised to have the services installed that day. When the Comcast guy arrived, he claimed to have run some wires to all the rooms but was unable to do any installations because the person who came to do the survey did not indicate that the wires from the telephone pole going to the home had to be set up. He left without installing the services.

We called Comcast again and told them about what their employee told us and they said that it was a problem with the street wires and that the Philadelphia Electric Company had to come out and repair the lines before they could do work. We checked with PECO, and they said that nothing was wrong. We called the contractor who built the house and he told us that all the wires were set up and were installed underground going to the home. All Comcast had to do was come over and install the services. After much persuasion from my irate husband, we spoke to a Comcast Services Manager. We threatened to cancel their services and go with Verizon after we've been with Comcast for over 5 years. The manager's response was "That's OK. Go ahead." Later we spoke to someone else who promised that they would send someone to install the services between 9-11 am on January the 17th. We waited until 2:30 pm; no one arrived. We called to check again, providing them with the confirmation number and they said he was on his way and would be at our home in 45 minutes. Still no one arrived. Finally, at 5:30 pm, someone did show up and did the work.

This has been the worst customer service I have ever experienced in my life. I have no idea how Comcast manages to stay in business with such poor service. Every time we spoke to one of their employees, they gave us a different story about why we could or couldn't have the installation completed. I couldn't imagine anyone could possibly run a business this way.

After I make a request to him to check back if he can set up Internet connection, he tells me that he can either setup Internet at $19.99 for 3 months or $24.99 for 6 months. I go for former, and immediately he changes his stance and tells me that he can do the $24.99 for 6 months only and there would be just a total of $100.00 mail-in rebate and nothing else. I would have gone with this offer, had he not changed his stance within a minute as this makes you feel cheated. I couldn't believe Comcast guys could be so very unprofessional, and so very unresponsive.

Our Internet goes out several times a week (almost daily, as of late), and each time, it's blamed on our router or computer, but that is impossible, as when I switch to a neighbor's Wi-Fi, I have no problem at all. I am just tired of companies taking advantage. We pay a lot of money for cable/internet/phone, and for them to blow it off really bothers me. I really want something done about these companies that continuously provide poor service.

We spoke for over half-an-hour to make sure that the Showtime would be included, because that's the only premium channel I watch my shows on and I didn't want to lose that. I also verified the phone could accept collect calls since it is not a regular phone, and my friend said there were issues with the collect calls because of cable phone service. After about half-an-hour of trying to figure it, the sales rep assured me about the collect calls and that because Showtime was the determining factor in me taking the bundle, that he got it included with it. This was in November.

In December, I got a bill with extra installation charge for the phone and a new modem, along with an extra $18.99 for Showtime itself. I understand the one-time installation, but I got online and the Comcast chat rep went ahead and reversed the $18.99. Now, again, this month, I got another $18.99 for Showtime, so I contacted them again. This time, the chat rep said it isn't part of the offer, but they can give me Showtime for $6.99 for the next six months.

This was unacceptable, so I called Comcast (since chat reps and phone reps don't have the same capabilities). The rep stated Showtime is not part of the package, and they cannot make it part of the package either. I then spoke to a supervisor, who basically said that sometimes, when someone wants something, that they tend to hear that they got it, and that even if their rep did promise this, that they are correcting the issue now, and for the future, they will offer again the $6.99 Showtime for six months.

So now I have paid the installation fee of $29.99 for the phone I only took because the offer included Showtime, and now I'm stuck paying for Showtime, which I already had for the same price in my last package, minus the headache.

I wanted to tell you how disappointed I am with Comcast service (or lack thereof) and will be cancelling my service immediately upon finding a new provider. Let's begin with my installation where your sub fell through my ceiling. A week later with a hole still in my ceiling, after my A/C ran non-stop to cool my bedroom and attic, after sleeping in a bed with my 13-year old son and being on hold for over an hour, Comcast sent someone out to repair my ceiling. The ceiling repair was cheaply done and not done correctly. I have taken pictures for documentation.

As if this has not been enough, the balance from the previous person that had the phone number Comcast assigned to me has been transferred to my account. It is over $500 and I've only had your service for a few weeks! I talked to a supervisor today that informed me she could not help me and that I would need to contact customer service to get this resolved. She said she was unable to transfer me, but gave me the phone number to call. The phone number I was given was 713-462-9700, which is a fax! I have the phone conversation recorded (I've learned I have to do this when speaking to anyone at Comcast) to verify my conversation. I have names and dates of every person I have spoken to during this nightmare.

I have a 13-year old son that was recently diagnosed with Hodgkin's Disease (a form of cancer) and one of his wishes was for me (his mother - a single parent) to get internet. I have enough to deal with right now and don't need this added frustration nor do I have the time.

Through numerous conversations, I have found out that most people I talked to have had a bad experience with Comcast. Comcast has a horrible reputation and that's very unfortunate. I will continue to tell others about this experience in an effort to save them time and frustration. I suggest you seriously make a change in personnel and training if you want to keep customers. With other providers like AT&T offering similar if not better service, this is a change you better make quickly! I almost have no sanity left and I need help! If there is anyone that can help me, I would greatly appreciate it.

No Supervisor ever called back, despite 4 calls that I made back into Comcast to remind them that I was waiting on a supervisor call. Every time a technician comes out, they claim that 'the last guy' didn't diagnose and fix the problem correctly, but that they have now fixed the issue. This is never the case. Within 24-48 hours of their visit, the cable is failed again. Apparently, several people in my building have been having the same issues, but Comcast refuses to deal with any of us on a building-wide level. I guess it's just easier to string us along as individuals!! I cannot WAIT for any other cable provider to come in this part of the District so that Comcast loses all the customers like myself that they have mistreated so badly!

For months and months I have been trying to get a credit for poor Comcast cable and internet service -- but Comcast always claims that they do not put the credits through until the problem is resolved. Well, since Comcast has not resolved the issues for months, there is no credit!! Actually, after much arguing with Comcast, I finally got one woman in Customer Service to put through a partial credit, just in recognition of the issues that I had all winter/summer/fall of 2008. However, it was VERY CLEAR at the time that the problems were not yet fixed, and that the credit she was putting through then were reflective of issues I'd been having since May 2008 -- and that the dates of the first credit were not meant to be all inclusive. I was also told at the time that when/if the issues were fully resolved that Comcast would credit me for the remaining time that the cable and internet were not working properly. Now, however, when I enquire about that Comcast points back to the first credit and say that I have 'already' been credited for the issue up through a certain date. This is an outrage.

Every time I call the billing department, they look it up, put me on hold and after 5-10 minutes they come back and say that they are processing the refund and I will receive a check in 4 to 6 weeks. This has been going on since June of 2006. I keep calling and same thing, time after time. I tell them that I keep being told the same thing over and over and no check ever arrives. Their answer is, this time, it is in process, it will positively be sent in 4-6 weeks.

In November of 2008, I once again spoke with them after not receiving the check again and I was told that the check had been cut and was either mailed on November 4th or 6th. I should be receiving it within a week. I called back on November 17th and was told the check had been sent, give it another week or so... Well of course, no check. I verified the address they had was correct and it was... No check...

Now I called on January 8th, 2008 and I was told that the prior people who told me the check had been sent were wrong, it was just in processing for the check to be cut and... you guessed it... it would be 4 to 6 weeks before I would see it. I inquired as to why it would be another 4 to 6 weeks if the processing was entered into on November 4th. He said he did not know, but that is what he was told.

So I sent an email using the customer service complaint form. I got a response back within 24 hours. They told me they were sorry and they would expedite the matter... and... it would be... you guessed it, 4 to 6 weeks. I sent one back telling them that that was unacceptable and I wanted someone to contact me by phone who was a supervisor. So I sit and wait... The real kicker is that their records have shown the refund due the entire time and there has never been any question that they owe me the money. It is not even a question that it is owed.

We waited a few minutes and nothing changed. My husband called Comcast and explained the problem in complete detail. The Comcast person said it must be the box and they would send a signal to it. The person said to wait 15 minutes and turn the box back on and everything should be fine. Well, we did as instructed and nothing changed. We waited about 20 more minutes and called back again. We went through the same procedures and again the cable did not work. We had tried turning off everything (the TV and the cable box) and turning it back on and nothing happened. Our son, who is a technical geek, who was not at home at the time, called and talked us through some things. When we tried to take the cable from the box to the TV directly, it was obvious the cable was out. Now mind you, Comcast had not let on a thing about any problems in our area on the two previous calls to them.

Finally on the third call to Comcast, my husband said, “Look, you people keep saying it is the box when clearly it is not -- has there been an outage in our area tonight?” Then and only then did the Comcast employee let it slip that oh yes indeed there had been a problem earlier (reported by other customers in our area) and Comcast had dispatched a technician to work on the problem and had closed out the ticket. Clearly, he/she did not check to make sure every customer in our area was working. The Comcast employee said they would try to get the technician back out tonight (it is almost midnight and no technician or service) or it would be MAYBE tomorrow. I felt that we were deceived to say the least when Comcast clearly knew there had been a problem in our area earlier this evening. At this point, I was not a happy camper.

I called Comcast to inquire as to the name and address of the president of Comcast so that I could write him a letter. I was not rude. When I requested the information, the Comcast employee hung up on me. I called back again and was given only a number (no name or address of the Comcast president) and was told the number went directly to Philadelphia (or Pittsburgh). When I called the number, the recording said that they could not take my call due to the high volume of calls and to call back another time -- then the line went dead. This pathetic excuse for service is beyond the pale. We have had other issues with Comcast and I have never complained. Tonight was, as the saying goes, "the straw that broke the camel's back." If Comcast had not jerked us around, they could have gotten the technician back out in time for us to have seen most of the game. As I write this, we have no service and did not see the game. Can something be done to Comcast to make them provide better service?

Trying to get professional help with Comcast is ridiculous. I finally have my services on; however, I had 2 phone #. One is my primary number. The second # is connected to my Arris Modem. Well, when they turned my services back on, they switched my lines which was another inconvenience, so I had to call back to resolve that issue. After all that, on 12/29/08, they disconnected my services again. Now I'm frustrated because I have to get back on my cell phone and be charged to call Comcast and be patient and work with them to get my services restored.

On 12/30/08, I called and had all transferred services that I had ordered to be on hold until I call them back, which went very well. On 12/31/08, Comcast disconnected all my services again. So I had to call Comcast again. With all this being said, my bill was due on 12/25/08, and not one Comcast rep stated anything to me about my bill being late. On 1/2/08, I paid $185.29 through my online bill pay w/ my bank to Comcast. On 1/3/08, my services were interrupted due to my bill not being paid. I never received a shut off notice due to the payment being 9 days late.

For an entire week, I was on the phone with Comcast and no one said a thing about my payment. On 1/3/08 the Comcast rep was very nasty and demanded that I pay the total today in order for my services to be restored. I told her I had paid a payment on 1/2/08, and I also asked why they would just interrupt my services without sending me a notice. She stated "that's a courtesy and they don't have to notify you". I have never heard of such. Well that's not the end. I paid the balance on my account to get services restored, thinking I could stop payment on the payment done with online billing; however, I was mistaken. Because it was electronically done, I could not put a stop payment on it. So, Comcast got paid twice.

Calling trying to get my money back is a pain in the you-know-what. During the process, I have had Comcast reps hang up and being unprofessional with attitudes, and few that were nice and helped me through the process. Comcast can inconvenience the customer all day long and we just pay the bill, but when we owe them money, they cut us off for late payment of 9 days. Trying to get my money back is going to take 3-4 days and they said I might not get a full refund, because if I have a balance and I do because of how their billing system is, they will take my money and pay towards that which is not fair, since that bill is not due until 1/25/09. I'm so tired of Comcast and the BS!!!!! Verizon is looking real good.

On the 31st, a truck came out and disconnected the service. I called up. I was told that there was no reconnect order. They saw the transfer but it never went through. I would have to wait until the 6th to have my phone, internet, and cable TV reconnected (the earliest they could get out there). I argued with them and got a service order (or so I thought). They sent a truck out to my previous address to disconnect me... no reconnect. On the 6th, I was working in an area with no cell signal so I could not get a call. When I was able to check my voice mail, there was a speed message stating that someone would be at my house between 1 and 4. Nice to know, but my wife starts work at 4 and had to pick my son up from school.

So I leave work early. The tech gets there at about 2:45 and my wife has to leave at 3:00. Oh, and they are there to Install not reconnect me. Apparently, my old number does not exist (I cannot call my voice mail or even check my email). I have NOT cancelled server (YET). I get there at 3:10 and he's gone because no one is there. SO instead of making things right and getting someone back out to my house, I now have to wait another 3 days to get it connected. I'll believe it when I see it.

If you use Comcast, do not ever change your service. They will never be able to make it right. If you are thinking of Comcast, use someone else. They have terrible internal communication skills and cannot think outside the box to help you. This is unreal when you have to wait nearly two weeks to get your service turned back on from a mistake that they made.

Just to make sure I was not seeing things, I asked my wife and children to verify that the yellow cable was still in the same place it has been for OVER TWO YEARS! Mr. ** letter also stated that if he could be of further assistance to contact him at 1-888-610-0995. I have left 5 messages for him without a return call. As soon as AT&T comes to my area, Comcast will be history. Don't you just love this industry?

This experience with Comcast has been most upsetting and has caused me to get insomnia and headaches and elevated blood pressure. And online with AOL, I have very limited usage since I don’t have a password (according to them) to be an “administrator”. I have used the same password for many years, but they say it is the wrong one and I can't use it. I am 81 years old and I consider this elderly abuse by Federal guidelines.

I wish that was the end. After a technician came, he tried to convince us to let him take the box since we wouldn't need it knowing we would still have to pay for it. That was easy to deal with but when he was done, he said the cable card was working fine and left. When we turned on our TV, the card wasn't initialized or paired so we had no signal. After 3 days of phone calls to Comcast with each rep telling us the card was fine, we still have no TV. We are now waiting for a rep to come to our home which won't happen for at least 2 days. Oh, and I almost forgot; the rep scratched our new Ethan Allen entertainment center.

This list just goes on and on. I have never received my REBATE COMCAST..and they disconnected my service after I made a payment. I have not gotten a credit for all the time my cable was off due to Ike and they have decided to charge me for services in advance rather I like it or not.. I never agreed to this. I HAVE BEEN LIED TOO. And I am burning mad about it. I called the main office and talk to Lisa and was promise that they would call me back today to resolve my issues. HELLO LISA STILL WAITING. Comcast is a Joke. That poor customer service team is going to run the company in the ground. Oh by the way my phone is still off.. I am just...this is nothing but a nightmare... I just want to wake up. STAY AWAY FROM COMCAST IF AT ALL POSSIBLE.

I called my local office (Joseph **), and he confirmed that no-one had been trained on the new system, including himself. I pay over $100/mo for my service, and you would think that Comcast wouldn't use their customers as "guinea pigs" when their own employees haven't been trained on a product that we are forced to use through Comcast.

Last month Comcast was performing upgrades in our area. The result of this upgrade was that we had no internet service for 9 days. First appointment no one ever showed up. Finally, a few days and someone shows up and says the problem is because of some connectors the prior Adelphia person used in the attic. They replace said connector and the internet works... for 3 weeks. Then it goes out again. They say they cannot come out and fix this for yet another week. So, out of a month, we have service MAYBE 75% of the time. And they have the nerve to bill us for a full month.

Now-the cable box isn't working and the tech help tell us to replace the box. We do that but said replacement does not work. They tell us no one is available until the latter part of next week. Horrible - their service is just horrible, and if FiOS or some other broadband were available, we'd jump on it in a second! We will probably be switching to satellite TV, which is much more reliable and their customer service is top-notch. And as soon as a broadband alternative comes around, Comcast will see us in their rear-view mirror!!!

Here is my history: I filed the rebate form and they were received on 5/25/08. I was quoted 12 weeks for the rebate. It never came. They referred me to Check your rebate.com. I don't know what the relationship is between the two companies. I contacted Check your rebate and was told on 9/8 by rep# ** a check would be sent at the end of September. After not receiving the check, I was told the list was scrubbed by rep **. I am suppose to be on list to get a check on 10/20. I am very doubtful this will occur because after reading other customer complaints, I recognize that I am on the same path of frustration that other customers described.

The installation/service technician that came to my home was equally enjoyable and knowledgeable with the products and services his Company offered. As it turned out, the modem I had needed to be replaced. Was I mad at Comcast. No - they were wonderful. My modem was replaced, all of the television fittings in my home were checked, I was offered credit to my account for my inconvenience, and was given a business card with my technicians name on it with his cell telephone number should I have any problems down the road. I don't know about your poor experiences you've had with Comcast, but I can tell you, although they are a service provider, you get a lot more using honey than vinegar. I was respectful of the representatives efforts, which was reciprocated 10 fold. Think about that before you call and freak out!

There is an entry CHSI Internet Buy Modem $0.00? for every statement when I had the internet service. If I have the Comcast modem, there is a $3 monthly rent. To me, the statement is a proof that I don't have the Comcast modem. But their phone rep and store rep wont buy this and say they can not take the charge off. I feel that a big company can't use inventory out? and our system never make error? as a proof to make the customer to pay for the product or service never ordered and never received. If Comcast gets its way, will it inventory out? a panel TV and bill the customer for thousands dollar?

If their system is right, there was a modem went out under my name. This is an identity theft case. They are not cooperative and can't provide any order and delivery information. Their customer service is poor. The rep said that they can see only the current account balance. The cable store is even worse. When I tried to pay the balance exclude the $40 in question, they refuse to accept the payment.

After a short conversation, he said that he could send a technician out the next day between 9:00 am and 5:00 pm. I told him that was not acceptable and wanted to have a technician out this evening and asked to speak to his supervisor. I was put on hold for a short time, and then he came back on the phone and told me that there was an outage in my area, and that the service technicians were on the problem. I asked again if there was indeed a problem in the area, and he said yes.

I waited about 10 minutes and called Comcast back, and this time pressed 2, which was the Internet Service department. I spoke with a Katrina (last name not known). I asked Katrina if there was an outage in my area. She responded no. She noticed in my records that I had just called in earlier, and I told her of my conversation with unknown telling me that there was an outage in my area. Once again I asked to speak to a supervisor. I told her that the outage story was apparently just a blatant lie, because I asked that a technician be sent out that night. Katrina was helpful, in that she tried to send signals to my modem to fix the problem, however, when that failed, she returned to tell me that there was, in fact, a problem outside, and that she was going to see if a technician could come out to fix it that evening. Unfortunately, I was put on hold, and then disconnected.

Third call: This time I called Comcast back and, once again, pressed 2 for Internet Service hoping to speak with Katrina. I reached a Marie who I told my story to for the third time. She said that the quickest way to get service out to me would be to transfer me to cable-TV department, which she did. Victor answered the call. After repeating my story for the fourth time, Victor assured me that there was no outage in my area. I asked to speak with his supervisor, apologizing to him that I was just getting frustrated, and wanted to get the problem resolved that night. I was put on hold for a short time, and Victor returned to tell me that there was a general problem in the area until 11:00 PM that night. I asked if I could still speak to the supervisor, and he said he was unavailable. I then asked what his supervisor’s name was, and he said Ruth. I have no idea whether this was a first or last name, but Victor said his/her employee ID number was **. Strangely, I could hear the supervisor Ruth giving Victor his/her ID number in the background.

Friday, October 03, 2008 - Since I still had no cable TV, internet, or telephone service at 6:30 AM, I called Comcast back to schedule a service appointment on my way in to work (approximately 8:30 AM). I was told that no service technician was available until Saturday. I initially scheduled my appointment for Saturday between 9:00 AM and noon. The representative asked if I wanted a 30-minute call before the technician arrived, and I declined. When I arrived at work at 9:00 AM, I called Comcast back and told [name unknown] that I would prefer the 6:00 AM to 9:00 AM service call, and that I would indeed like the technician to call before his arrival. The representative told me that if I did not answer the phone when he/she called, they would not show up. I asked what number they would be calling, and he said my home number. I reminded him that since I did not have any service from Comcast, how could I possibly answer my home phone, if it was not working? I then gave him my cell phone number for the 30-minute advance call.

Saturday, October 04, 2008 - 8:30 AM, Bill, the Comcast service technician, called me on my cell phone and showed up at my house within five minutes. I showed him the box, which is located in my neighbor’s backyard, and also the exposed cables located in the common area. The first thing he noticed was that my temporary cable installed a year ago (September 2007) by Comcast was never replaced, nor was it buried. He also said that my neighbor, who has Comcast internet only, was sharing my line. When he was done with his repairs, I was told by the technician that the Comcast repairman that repaired my neighbor’s internet connection, cut my line intentionally, so that my neighbor could not receive free cable-TV or phone service, thus cutting off my service entirely.

First of all, the deceitful responses that I have experienced from the Comcast representatives after my initial service calls are revolting. In addition, to not be able to speak with a supervisor, who was never available (even though one was apparently standing next to the representative, giving him his/her employee ID number) is very poor judgment on Comcast’s behalf and bad PR. I have all intentions to report this to every governmental agency to expose Comcast’s conniving methods to deceive their customers.

I would also recommend that Comcast hire more intelligent people in their call center. It is obvious, that the most common response that their employees are taught is, "I am sorry but that is not possible." They obviously have no idea what they are talking about. However, this is not their fault, this is the fault of their supervisors, who should be reprimanded. I can only assume that because Comcast has a monopoly in this area, that they feel they can do whatever they please. Common Virginians stand up against this monstrosity. If you have (or have had) an issue such as mine with Comcast, please voice your opinion.

This is part of Comcast's continuing effort to reduce service, but keep charging me the same high monthly fee. They are dropping the news service with less than 30 days notice and not offering any replacement except at an additional cost to me. So I get less service from Comcast without any reduction in my monthly charges. One of the reasons I subscribed to Comcast was for their news group service. This is something I use on a daily basis. No they are removing it without any replacement. I can subscribe to Giganews on my own, but at additional cost. This is not fair. I should not have to pay more for the same service that I agreed to when I subscribed. Comcast is using this to make more profits for them while lowering service to me as a customer. They need to replace this service with an alternative if they cannot continue with Giganews and do so at the same cost to me.

I just received my latest bill that charges me the NCAA Football season. I called to order one game which after an hr on the phone and still problems with their system, according to Comcast, nothing was ever fixed, no games, but yes the charges seem to work perfectly on my bill. After I tried to cancel because I missed the only game I was interested in, and my receiver was not working they told me I couldn't get out of it. So not only did I get charged for $129, on top of everything they then proceeded to charge me $24.95 on top of it for some sort of customer trouble call? Hmmm... that's fair! I called because it wasn't working and I got charged. I'm very close to violence and now understand why people go postal!

We've had people show up 2 hrs before our scheduled appts, no show, and show but not installing what we need (amplifier) which I've called 15 times about. My wife has taken time off work to meet with Comcast completely inadequate repairmen and have cost us money. I'm going post this message on all internet outlets to let people know about this poorly managed, poorly run, poorly adequate cable system, no wonder they lose thousands of subscribers to the satellite companies... I've also noticed how when you call to billing or cancel, they don't answer or you're on hold until you give up. Nice job George Bush helping corporations screw tax payers when we pay your salary... **!!

Of course as of today the problem is not fixed. I call the Company and nothing is done to adjust the problem. I feel at this point in time all monies that I paid to them should be refunded. I am receiving only 1/4 of what I pay for. I pay Comcast at least $113.00 per month. I don't know where else to go with this because at this point in time I get sick in the stomach and mentally punished from watching my TV.

Physical damage is stomach whezzyness and headachs. Economicly this unfair situation wants me to cancel their service but unfortunetly you can't because there are no other cable companies to use.

Comcast did this without notifying me whether it was by letter or phone call or e-mail. I, the customer, had to contact Comcast to find out what happened. I was also told that if I want all the channels re-instated I had to upgrade and pay $93 per month rather than the $54 per month that I was paying up until 9/27/2008. I would not have made an irate phone call to Comcast had I been sent written notice of the mistake and my options. I felt bullied into upgrading or I would be left with a digital box and network TV.

I am now paying an additional $39 (not including tax) per month for the same service I received until 9/26/2008. I was not offered any compensation for Comcast's mistake. I want Comcast to provide cable service to me without the additional cost for 30 days until I have considered my options, such as switching cable companies. After considering my options and Comcast offers the better deal, I would agree to the upgrade.

I had to work but I delayed my duties in order to wait for the technician. He did not came at 11:00. I called customer service. They told me they will came sometime between now and 6 pm. I recalled him that my appointment was at 11:00, he said he will call me back to update the status. So far, no telephone call at all.

Calling customer service is painful: nobody can resolve any problem, have more than 20 to 40 minutes listening to music and at the end, there is no resolution at all. I belong to a french and a hispanic community and believe me,I will not just cancel my account but also I will start a campaign to persuade all my friends and acquaintances to drop their accounts with Comcast based on my bad experience not just with the service but especially with representatives.

Frustration. Work days delayed.

Two hours later I lost my internet connection and then my cable TV. So I'm stuck at the old address for three days with no internet or cable. So I finally move to the new address excited get my cable and internet again. Remember, the CSR told me it could all be done over the phone. It can't. I moved a few things into the new location and excitedly hooked up my internet and cable equipment. No cable or internet. Called Comcast and asked them what could be the problem. We'll have to send out a technician they say. But I was told that it could all be done over the phone I say. I don't know who told you that they say. We have nothing on record stating anyone told you that. Comcast always says things like that. Four days later, the Comcast tech shows up. So I'm out of service for a week due to the incompetence of the Comcast CSR's.

I call to cancel the tranfer after a day of service. I move back to my old address and try to explain the situation to the Comcast CSR. No problem they say at Comcast. The transfer never went through and we can take care of this over the phone. They tell me I won't be charged since the transfer never went through. A couple of weeks go by and I get a bill from Comcast for $231.72 for my service at the transfer address. I had just paid $167.46 for my old address. Called Comcast and they told me that the computers send these letters out automatically and not to worry because I wouldn't be charged. Two months go by and I get a letter from CMI collection agency. Now, my perfect credit rating is in jeopardy because the Comcast Cable CSR's are not trained very well.

Comcast sent my charges to a collection agency. Now my perfect credit rating is in jeopardy because Comcast has CSR's that don't know what they are talking about and give false info.

When I saw the bill this month, there was more than $28 charge for this service. I called back and they said because I dont have protection plan so each time when the Cable, internet or telephone have any problem and they need to send people to my house and will charge on me. I was watching TV on On Demand today. Sundenly the picture was stopped and then ON Demand has err. No more working. So if I called them they will send people to my house and charge me $28 again. So if their service has problem they I have to pay the service fee each time?

I paid more than $100 each month and it should include I can watch the program normally. If there is any service problem they should be respossible for it, not customer. COMCASTs service is getting bad. They just allure you into their trap then charge you each time when you say help and you cant go because you have contract with them. It is not fair! I want them to stop cheating customers and credit my $28.

So I can't watch Movies on ON Demand wich I alway paid it. I am afrid they will cahrge me $28 agian if I call them.

Basically they charged me twice for iternet service and tv cable (at a prorated amount, but I should not have been charged for these two servcies at all since prior two billing statements show these two services were paid in full. I called 5 times and each time they pretend they don;'t see it and just say it's because I changed services in the midst of a billing cycle. I said how can you possibly charge someone twice duiring the same time period for 2 out of three servcies that are already paid up to date! I get the same answer...it's because I switched servcies in the middle of billing cycle.

they will not give me a credit for double billing me for 2 out of three services already paid. rip off. This should be illegal. Bottom line, for my first month of new triple servcies I added it up to 169.00 instead of the 129.00 promised (I am not counting taxes or set up charge. This is just for internet, phone service and tv cable.

Overbilled , paid twice for same services during a specific time period.

Is it legal for Comcast to pay to keep other competitors out? I am positive that this is not an isolated incident and that they must be doing this at many properties. PLEASE HELP US!

The damage is higher prices as there are very limited service options since competition is prohibited.

When I called to find out why they could notprovide the servce and why they were still advertising the service, I was told by JENNIFER that well, I could pay more if I wanted. I don't need a smart [alec] clerk receptionist AKA account executive to tell me I can pay more. Comcast should'nt be able to play bait and switch.

EMOTIONAL DISTRESS and COMCAST IS DOUBLE CHARGING ME!

The consequences are purely economic. I thought 2 years would have been enough time to work out the differences between Comcast and the NFL Network. Since Comcast will not move the NFL Network back to the basic package where it belongs, they lost my subscription. As a matetr of fact, when the Verizon tech was installing cable TV service, we chatted about other services, and I decided to go full speed and get internet as well. The Verizon tech was genuinely enthusiastic about their product. Every time we deal with Comcast, they just seem only lukewarm about their offerings.

I would have been originally disappointed if Comcast STARTED the NFL Network in a premium package. But to start it in a basic package, THEN move it to a premium package, well, that smacks of nothing else but GREED. And this time, it has costed Comcast all of their services to my residence.

Very timeconsuming to use web mail and at the same time not have easy access to Outlook folders.

Comcast also has been overcharging an amount of $70.49 for cable when the special is for $43.00 a month. I have called several times to resolve the issue and they play phone tag between Mexico and India. They refuse to provide a local office number. I don't know what else to do.

Physical damage is I cannot walk without pain.

Now service is good until we move August 1, 2008. Technician came out setup cable, internet and phone. One week later we are expericing the same original problems with the internet and the television. I call and speak to a customer service representive that state that they are going to write up a ticket and some will be giving me a call within 24hours. Never happen. Call back one week later. Same scenario. No call. So I decided to just set up an appointment so they can come out. Appointment was set for Sunday September 7, 2008 from 8-10am. No call No show. So of course I call Comcast only to be told that they rescheduled my appointment.

So we rescheduled for today September 15, 2008. Appointment time was for 8-10am. Guess what? No call No show! So again I call and speak to a supervisior who states that the appointment had been rescheduled. She apologizes and gave a 20.00 credit and a free premium channel. Not 10 minutes after I get off the phone with her and my newly rescheduled appointment a tehnician shows up at the door. Who states Oh, they just rescheduled your appointment and I not doing an appointment that they just rescheduled.

So I ask for the supervisor name and he would not give me the information. I asked his name in which I got a Mario. I asked again for the supervisor name and was told to call Comcast. So here we go again. I call and was told that he should have done the job and that they would get someone out there and I recieved another credit, for how much don't know and don't care. This is the worse service known to man!

The damage is that I pay my bill on time and don't get full service.

I have been trying for a month to talk to SOMEONE - ANYONE and get nowhere. I am really fed up with my comcast service. I have the internet and it is so difficult to use I went back to AOL. I pay for comcast internet but I SURE DO NOT USE IT. I just feel totally ripped off my COMCAST.

I just received last statement where I am being charged extra $28 dollares for the maintenance. When I question if I was suppose to be paying for something that it never worked correctly and special from a bad cable outside of the house the representative told me yes because I dont have insurance just like when you by a cell phone you by insurance same here for the wire maintenance. The good news about it is that I argued and argued and got those $28.00 credite plus requestedanother credit for 30 dollares for the time I lost service and I was granted.

I really just want people to know my story and I am planning in finding another provider, Considering that my phone can not stand one single conversation without going mute or the voice cut in and out. Interruption of service. running my busines from Home for most of the time and cant use the phone and previously couldnt depend on the internet.

So now only did he not resolve my issue but now I'm out of watching cable tv as wwell. I called comcast support three times on that day and finally was tranfered to a guy named Eric in Montarrey Mexico. Comcast has by far in my concern the worst trained technicians and there customer support is the worst I have ever encountered. I mean I was livid when a so called trained tech can come into a customer's house and tell him well I don't know why this is working and after he leaves, he leaves with nothing working.

I was frustrated, very upset and jsut had a horrible Sunday.

In a couple days I called back. Andrea told me that there was no problem it was just never hooked up at this address and that they would schedule the appointment as soon as a tech was available. The next day Andrea called and left me a voicemail message stating that the tech said that there is not service down my road and they can't provide service to me.

I called again on 9-2-08 to find out why they say I can get it and then say no. Patty told me that now they have it in the system as not servicable as of the 21st of Aug. She said the tech said that I am 4 miles from the service box. I think they should have to provide me with service after them telling me I can get cable and internet. I also have the email from Romeo stating that these services are available to me. I want them to provide me with cable and internet like they told me they could.

I now have to use dial up and have no tv for my kids to watch. I am trying to work online and it is impossible to do so with dial up. I am losing money and I am a single mother with 13 and 14 year old daughters.

About a year ago, I started paying for her cable and upgraded her to a better package so she could watch things like cnn and the weather channel.

For the past year, we've had nothing but problems with comcast. To begin with, in order to upgrade her services, Comcast said that it had to come out to the house and install new cable boxes. They gave my mom a specific time and day, and my mom had to take a half day off of work for that.

They were supposed to be there between noon and 5 p.m. What happened was that they came at 11 a.m., worked only on the outside box, never left her a note or called her to tell her that they were on their way or there or what they had done. She called 3 different times to Comcast to ask why they hadn't arrived (after 5 p.m.). Only with the 3rd person did she find out what happened. The other two said that there was no listing of anyone showing up. They then tried to walk her through the tv setup process with the remote control, which my senior citizen mom had trouble with (they should have done this before they left).

Finally, it all got to working, but my mom was a mess by the time it was done. Not only that, but it turned out that she didn't really need to be there and didn't have to take time off of work. So right there they cost her a half-day's pay.

Then, over the past 8 months my mom has had periodic issues with the cable just going out. Twice there have been cable guys to come and look, and while initially they say that her tv is broken, before they leave they figure out that it's their cable box on top of the tv.

The first time it happened they replaced her cable box with an older, refurbished version. That one broke within 4 months. They then came back out, tried to tell her it was the tv again, til they figured out it was the cable box, and then replaced the refurbished model with a new one. That worked fine til a month ago.

Now the tv is having the same problem and she has called several times to customer support to get help. Half of the time she gets people who don't speak english clearly and she ends up not getting any help at all. When she does talk to someone who speaks english well, they try to tell her that it sounds like her tv is broken (yet again).

They've told her more than a few times over the phone that she needs a new tv, rather than send another cable guy out there to diagnose the real problem. My mom and I are done. I refuse to pay the $58/month for this kind of service and product, and my mom is tired of not being able to watch tv.

We just ordered Directv for her and it's going to be installed on Saturday. It will be a great satisfaction to cancel the comcast account.

I then called 1-800-Comcast as was then informed we were not serviceable and it was a computer error on their part that led them to believe we were servicable. They did offer to come out to see if they could drop a line for us to have service and I was supposed to receive a call back that day. Never heard from anyone and then received an email that I order was cancelled with no one ever calling us to see if they were able drop a line.

I had already cancelled my Direct TV service and my satellite internet because I had confirmed by the internet and phone that we were serviceable. I know have to incur service charges to reinstate my service with my internet and Direct TV.

A few minute ago I called the custom service and was told they had nothing to do but just to rearrage my installation after Sep. 11. I have already waited for so long time. It is so unfair to me that the comcast people didn't show up and then again put me into the end of a long queue! Let alone they wasted me two half-days waiting at home. I am writing to ask for getting the high-speed internet and basic cable installed as soon as possible.

There are no other options, no competition. Is there a government organization that could look into this? Networks do not broadcast here.

Loss of business from termination of services at their mistakes.

The lady whom I got the box from at comcast specifically told me that this was not a hi def box. Good. That is exactly what I wanted. A low def box with DVR capapbility. Thats what I got but am being charged for a hideff box 6.99 and another 6.99 access fee. $14.00 a month. Not only did they not fess up to their mistake, they wouldn't even go back and correct it. Then if I want someone to come out to correct the situation they want to charge me money to fix the situation. This is outragous. I have never worked with such an arrogant company. Monopolistic attitude is pervasive throughout this organization, but worse they think it is o.k. to steal from their customers. Unbelievable.

$14.00 a month for the last 8 months for starters. $112.00. 29 minutes and 42 seconds of my life wasted trying to get to the bottom of these excessive charges.

It seems many people like myself have had some of their account info used for sending spam. I have never sent spam in my life and this seems to be a problem of Comcast's. Their easy solution is to block our email-out without an explaination or refund.- T. Clancy

This is a service that I need and rely on and they are illegaly charging for it without suppling the service.

Yesterday and today my entire service was out again from the rain and they said they had repaired that problem on the 15th. I told them I was having the same problem and wanted new service equipment run or I would be cancelling their service. They were suppose to be here between 11-2 and it is 4:06 no show.Other people that I have spoken to that have Comcast do not have this problem. They say they have pixeling, but they have not lost servive as much as I do. There is no problem when the sun is shining.

I have paid for service that I am not getting. I keep track of non-service only to be told that unless I report it I cannot have it deducted. I can't report it when I do not have phone service. I have had to pay some one to work for me at my business to be home.

Had I known that my telephone number of 21 years would change due to digital issues by Comcast, I would have switched back to AT&T. So far, customer service has pretty told me sorry, there's nothing we can do. Mark, a supervisor (ID #34185) ,stated it would be at least 48 hours before they would know if they could retrieve my number from back from A T&T. I have ordered checks with our new address and home business cards. Please Help!

A side note: the Comcast voicemail system goes down often. We lost a lease as the lease agent called left a message which I wasn't able to retrieve for three days. We needed a quick answer and thought she was dragging her heals. She is a high strung individual and so we didn't want ot bombard her with calls and waited until she called back - a message we received too late.

*Checks need to be reprinted. *lost lease on a Moraga condo *Stationary needs to be reprinted. My time to contact friends, family, school and business contacts of telephone number change.