Xfinity Cable TV Reviews

My next compliant has to do with our current bill. I have it set up for automatic withdrawal every month and this past month, though our bank account shows that they with drew the funds for payment, they are claiming we did not pay. So now not only are they charging the fee for service again but they have added late fees, turned off the service, and now want another fee for reinstating our service. I specifically set up the automatic payment so this would not happen.

My husband made a phone call to Comcast customer service and they were unwilling to resolve the issue over the phone. They said they would "investigate.” They wanted us to pay the so called "past due amount" before they would turn our service on again. My husband has taken our bank statement to the local Comcast office to show the proof of payment. Our desire is that they will acknowledge the payment that was made (now twice), remove all the erroneous fees and restore our service. We would leave Comcast if we had another option.

So I called again and this time I was connected with a very rude woman who informed me that I would have to wait six months. I told her that I had been told by other Comcast personnel that it was 90 days, so she checked and admitted that I was right and I should be receiving my rebate by the end of the next which would still be before the end of the year (2011). In the meantime, a friend of mine, who I had referred to the rep who signed me up, and he signed her up a day later, August 17, 2011, received her rebate. I called the rebate center in January 12, and the lady I talked to said that Comcast had never sent the rebate center my account papers. She said she would call Comcast and ask for my paperwork.

Here it is the end of February 2012 and I still don't have the rebate I was promised. If I do not hear from your company or receive my rebate in the next few days, I will contact the New Mexico State Attorney General's Office, Consumer Affairs, and also the Better Business Bureau. Also, my telephone does not work every time it rains or snows and I am without phone service for hours at a time. I am about ready to cancel my service with you and go back to the company I had service with before.

I contacted Comcast and they told me they could mail out the necessary equipment for free. They also said installation was easy and I could do it myself and call for assistance. The equipment arrived 2 days later. I have 5 TVs but Comcast only sent 2 boxes. When I called, they said there is a maximum of 3 free boxes per house, but I would rent the other two for $20 per month ($240 per year on top of the high rates they already charge). I was livid!

I installed the boxes myself and it was simple except, once installed none of the boxes worked! I called the number on the screen and was connected with an Agent in foreign country. The Agent's accent was terrible and I have an awful time understanding him. After asking me a series of repetitive questions, he explained that he could not help and escalated me to a "Level 2" support.

Level 2 service was no better. Although they spoke English clearer, they were not able to resolve my problem. The blamed the issue on my local Comcast office not assigning the boxes to my account. They said they could do that for me but it would take 45 minutes. I agreed and the agent said he would call me back once the boxes were assigned and the channels were downloaded. He never called back and I went to bed.

The next morning the same problem existed with the TVs. I called Comcast again and explained what had happened the night before. Basically, they ignored my explanation and went through their script. Repeating exactly what we had done the night before. When we got to the part where they transferred me to "Level 2", (at 9 minutes on the call), the transfer did not go through and I was disconnected. Since they had my account number and phone number, I was hoping they would call me back and continue. They did not.

I called back (888-634-4434) and started the whole process over... for the 3rd time. This time, instead of transferring me to "Level 2", they transferred me to my local office (804-266-1900), where I am currently sitting on hold.

In total, I have spent approximately 3 hours trying to get this resolved. Any suggestions on how to proceed?

If she had the equipment, I would return it. But she does not have any of their equipment. Now they are going to report it to the credit bureaus. My mom is on Medicaid and only has $50.00 each month to buy necessities. It is ridiculous for Comcast to take it this far. They have spent a lot more than $40 by turning it over! My mom, at this point in her life, does not need credit! She does, however, pay for what she has and had a great credit score. She could pass any day and they will still not get their piece of equipment or the lousy $40.

I have tried numerous time to resolve this issue, but it just won't go away. I make it a point to inform people of the incident and how unhappy and disgusted I am with Comcast. I do not recommend Comcast to anyone. They have bad service. They are very confusing mess of a company. I know I will never use them.

So I called the 800 number and got a very nice customer service rep name Harold. It took him 45 minutes to zip my box so it would work, I was grateful. I came home from work the next day same problem. I called xfinity again and got Harold (to my surprise) again. Again, it took him 45 minutes to zip the box and I also informed him that the remote did not work. He tried codes for another 15 minutes (which is now 1 hour I am on the phone with him) just for him to tell me that I need a new remote. Next day same thing happened to my surprise. Guess who I get, yes Harold again (is he the only rep that works there after 6pm EST?). 45 minutes later, box working but this time said he is sending tech. He made an appointment.

Technicians came on time and said they fixed the box. Two days later, same thing happened. I call xfinity again. This time, I tell them I want a new box and the CS tells me that I will be charged. I argue with him get my appointment and wait for my appointment. I get a bill before the rep comes and it’s outrageous. I take it to the Comcast center in Morgantown WV and they adjust it and also take off bill form service call because they see problem is not fixed.

This is on February 15, 2012. She verifies my appointment for Saturday, February 18 for 2:30pm-4:30pm. Come Friday the 17th, the box pops and turns off. I call xfinity. Yet, again the rep gets it to work but no sound. 1 hour and 15 minutes later, we have picture and sound and he said hopefully it will work until my techs get there tomorrow February 18, 2012 between 2:30-4:30pm. Saturday comes no techs, no call, and no sound on TV.

I call xfinity and get a rude CSR and rude manager. They first try to tell me my appointment is for the 25th when the manager at the Morgantown office and the CSR on Friday saw the appointment and on top of that, the automated system when I called verified my appointment for that day. This funky so called manager tried to insult my intelligence and tell me different and then tells me I can take time off my job and go to the office and get a new box, then tried to insult me with a $20.00 credit. I informed him that since I pay for the triple play and I don’t have it I will be paying only for the internet because the box doesn't work.

I don't know where they get these people from but I know one thing they say New Yorkers are rude and I from New York, and not one time have I ever had this problem with Time Warner Cable. I hope that they come to Morgantown, WV and know Comcast out the box, and there will be a lot of very grateful people.

I don’t know why they cannot get their stuff straight, why it takes numerous calls, hours on the phone and rude people, who put you back on hold, send you to different depts. and then your call is disconnected. I have to say, they need to start paying attention to the recorded calls for quality assurance and put their money where their mouths tend to open without resolution and treat people like people, not lost calls or overdue accounts due to them unable to resolve a simple issue. Boo hiss on you Comcast, you are the worst!

I called CS at 11:08 am and spoke to operator **. I was advised tech came at 9:06am no one was home. Not only was I close to the front door and would have heard the door bell or knocking, but have a small dog who barks like mad if someone comes on the property. My car is in driveway and a car is parked out front. There would be no way that we would have missed the tech. He stated he would have someone call back and advised to use my cell number.

I called CS at 12:19. I was told by operator ** that he would have the manager at dispatch and his general manager contact me regarding issue. I advised they must call my cell phone number. He advised that if no one calls, to call him back in one hour. No one called. I called CS at 1:10 and was told they could not transfer me to the operator and he would send an email be to operator ** to have him call back. I was advised that he must use cell phone. No call. I called CS at 2:42 pm. I was advised that none of the calls were handled correctly that the techs call before the appointment and if no one answers the phone that they go to the next call (he was never at the house in the first place, liars). They did call but they were not calling the cell phone as requested. Despite the 100% customer guarantee, they are unable to offer me anything for the lost day and still I’m waiting on a call back with a time.

Sometimes all is fine with appointments and technicians come on time. But sometimes, no. Yesterday at 9 a.m. I lost my Internet connection and called to Comcast. Representative tried to reset my modem without success. So I scheduled an appointment for range 3-5 p.m. for the same day. But nobody came! I called to Comcast and representative named Jessica told me the technician called three times and cancelled the appointment, even not trying to come to my house. I asked what phone was used, and the answer was cell phone. Our conversation lasted 28 minutes (on my cell!) without success, and the next appointment was scheduled for Wednesday, 22nd of February, despite that I told the representative I needed to work from home utilizing the Internet connection and my daughter got scheduled an online test (waited for it for a month and now she has to go to anybody's home asking for help). On all my reasons the answer was the first available time is Wednesday. Then we finished our conversation, and I checked my cell phone. I didn't have any missed calls!

After that I called them again and another rep checked the account and told me technician calls were made to my home phone, that was down due to modem problems. After this she told me she will do a $20 credit for the "inconvenience" plus credit for time my service is down. I told her I don't need their "great" credit amounts, and I need my service done ASAP. I got another promise: I have to sit and wait for a call from Comcast for the next three hours about the possibility to solve the problem ASAP. Did they call? No! I'm really started thinking about changing the provider company, despite of being a nice customer (always paying my bills fully and on time) for 8-9 years. Such disrespect and not willing to solve their own mistakes (to give the technician a telephone number that is 100% done!) I see the first time.

I have the basic cable package paid with my rent where I live and the change has happened to every resident. I would appreciate some answers on what happened and if you intend to put these stations back on. Please respond to my email: **. Thank you!

I found out that the services are still active by calling the old phone number associated with the account. I also logged on to the Comcast online account and it shows that cable/phone & internet services are still active. Finally, the cable box & modem were given to a Comcast technician weeks ago. Regardless of my repeated attempts to disconnect the cable/internet/phone service, Comcast has failed to do so and continues to charge for me services which we haven't been using for over a month and still refuses to credit the past month. This is clearly a fraudulent & deceptive practice.

Every person I talked to at Comcast today said they could not get me back on the Limited Basic Cable, that I had fought to get on, because of having cancer and hardly any money at all. And I had to fight with them to remove late fees even.

Now they're saying they don't have the plan any more that I was on till last night. It hasn't even been a day, a very smart and pushy person at Comcast talked me into upgrading so I could see more movies. I made a stupid decision and it's less than a day later and they won't do anything! That is the opposite of customer service. And if I can find a way, I would get rid of cable TV altogether after dealing with this company.

C. I've been a Comcast customer for 4.5 years. My account is up to date. Just because I am moving should not/does not justify a deposit

But the bottom line is that I called to speak to them about it, and I have been on hold, so far, for 53 minutes, with no sign that anyone will ever pick up. This is unacceptable. I finally contacted someone via their Web site on chat and they did resolve my issue (removed the deposit, anyway). However, I have an issue with being charged a deposit based on a conversation I supposedly had that never took place. I also have an issue with being put on hold for an hour (I finally did hang up). This is not an isolated incident as I have been on hold endlessly in the past as well. At the very least, they should not be allowed to run commercials touting their customer service.

Fast forward to Feb. 11, we stood in line at the store over 1 hour before they opened, because every other time we had stopped there, they had a line down the street. So, we got up to the lady, turned in the boxes, and she announced that we are not getting credit. The service was still on. Yes, they did get a cancellation in January, but still no December. And no, they will not credit us since December. They don't care what someone told us. There was no supervisor around to speak with, but we asked for one to call us. I politely told the girl she should look for another job, because Comcast wasn't going to be around for long given their horrible customer service. They have almost $500 of our money since they overcharged us by 2 months.

Meanwhile my bill has been tossed around from ending amount of $300 and some odd dollars to an ending amount of $274 with the extra charge on it. It took about 3 months for Comcast to stop calling me about my services being cut off if I did not pay the bill. I had already moved out and cut my services off. The only person who seemed to know what she was talking about was the poor sweet girl at the Comcast store where I had turned in my equipment. I was talking to my parents about the best way to resolve this issue and they had a few suggestions. But my father, who previously had some billing issues and random fees stuck on his bill, told me to get on the internet and look at Comcast complaint blogs (it's sad Comcast has so many). I found one with a useful number and it ended up being corporate. They took the charge off in less that 18 hours and the lady acted like she was doing me a favor the entire time by not "questioning" the situation that started this mess. Well thank you so very much. But then she lectured me on how I should pay my bills so that they wouldn't go to Comcast-Atlanta collection services. I am extremely upset and angry on how I have been treated by Comcast "customer service" and I will never ever use them again nor will I ever suggest to anyone that they use them unless they are looking for a headache and collection calls at all hours of the day and night.

Comcast, I did not pay my bill because I did not want to give you money that wasn't yours. It should have not taken 7 months to fix this problem and now that it has, I have had to deal with the harassing calls about this stupid bill. I would have loved to pay you guys off from the start if I knew the correct amount, but from the very first bill the amount has been wrong! This is not a way to treat your customers at all. I do not need your employees to teach me how to pay my bills on time. The timing on this matter from Comcast employees has been unacceptable. I am extremely upset more than anything that Comcast sent my bill to collection after I had talked and explained to them the situation. They informed me they would "note" it and I guess that means it goes in one ear and out the other. They have no skills on how to deal with customers. I am so extremely upset.

After receiving my 1/1/12 Statement (Acct: **), I went to the Comcast Office in Summerfield, FL (mid January 2012) to explain and was told that there computer system had no access to the online Promo Codes.

I, then, called the Promo Code number 800-934-6489 and spoke to a Comcast man named Ian, who basically listened and told me he had no access to the Promo Codes. He could offer no further assistance.

I have felt hesitant to write this letter and I have been dreading it. I'm afraid that even after this letter, nothing will get resolved because that has been the case since January of this year. I have had such a horrible experience with Comcast. I was with Comcast for years and it is only because there was no other service in Daly City. There have been price issues from the beginning of my contract with you, where we were quoted one price then given another. But that is not the reason why I am writing you today.

This is the situation. I unfortunately have told this issue several times because for some reason I have had to repeat myself even though this should all be logged under my account. I lived in a house in Daly City with my brother and his wife. I moved out to Foster City with my boyfriend. I called Comcast customer service on December 23, 2010 to cancel my account because I was moving out. I asked if I was going to get any cancellation fee and if I need to know any other information before I cancel. They said that I will not have a cancellation fee but the final prorated fee would be $163.86. I asked what had to be done with the equipment and how long my brother and his family would have cable, internet, and phone accessibility for because they would still need to sign up for their own acct. I was told they would have 7 days and then it will all be cut off and I had seven days to return the equipment.

My sister-in-law, Dhemy **, got in contact with Comcast herself and had issues as well. She was first told that she did not have to return any equipment because she was living in the same house and they should just keep the same equipment. But after the seventh day they still did not have cable or internet so she called Comcast. Then she was informed that she needed to go to the Pacifica office and change her account number and they informed her that she would have cable and internet working that same night. She did not have internet or cable working that night and so she called Comcast again and they said they would send a technician to the house the very next day between the early morning and early afternoon. My brother waited all day and no one came. My sister-in-law then called again and then Comcast said they would come the very next day. A technician did arrive around 7 am. This is the one and only time a technician came to the house, she informed me. He was there for about half an hour to an hour and asked where the modem, phone jack, and other items that she cannot remember for this was in December of last year. After he left, everything was working fine.

Then everything went even more downhill from here. I started receiving calls from an unknown number **. I didn’t recognize it so I didn’t answer it and no messages were left so I assumed it was a prank call or wrong number. When I called it I didn’t recognize it either and it was an automated message. Finally I received my first notice in the mail from Credit Collection Services (CCS). It first stated that I owed $342.32 and that the creditor was Comcast. I was shocked and I called Comcast on February 4, 2011. I called 800-266-2278, which by the way takes forever just to speak with someone. When I finally spoke with someone they told me that I had a zero balance.

So from that day I thought maybe it was just a mistake and maybe my account was just not updated. But I still received calls from Credit Collection Services. I talked to someone again from Comcast and it was said that I no longer have an existing account and I paid the balance of $162.32 already and that my account was clear. I received a new letter from CCS but for a different amount, $180.00. So I thought again that maybe my account is just not being updated. I think at this point we were not communicating clearly.

I had to explain I am being charged $180.00 worth of equipment that I know nothing of. I was living in Daly City and my sister-in-law only saw one technician. She did not return any equipment or receive any new equipment. The account had been transferred already and I do not know anything else that went on in that house. It was getting really frustrating because I didn’t know what I had to do, especially if it has nothing to do with me and I no longer even had an existing account with Comcast. I still was receiving calls from Credit Collection Services and so I called Comcast again and explained what was going on. I spoke with Aretha on February 14, 2011. She made me aware that I just needed to make sure that everyone was aware that the account was transferred and she said she would put a note of that on my acct. So then I thought that was the last of it.

But of course I still kept receiving calls from CCS. I called Comcast yet again and spoke with Yvonne on February 24, 2011. I expressed how frustrating this situation was and the fact that I had to keep explaining myself and nothing was being done about it. I even conferenced called my sister in law Dhemy with Comcast so we can both explain our story. We both know nothing of the "equipment" that is missing. Yvonne gave us the reference number of ** and said that this would all be inputted in both of our accounts. She told me that she would fax CCS as well with this information and let them know that the missing equipment has nothing to do with me. I do not know what exactly was done on Comcast’s end because nothing changed.

I still received calls from CCS and I even explained to them what was going on and how frustrating this was for me. CCS told me they did not receive anything from Comcast concerning my due bill and would hold off on the calls until I can figure it out. By now you can only imagine how upset I was. Calling Comcast again, waiting on hold again, trying to get ahold of someone especially if I didn’t even have an account number to enter. I spoke to Monica on March 17, 2011. I then had to repeat my issue once again: "I used to live with my brother and sister-in-law and then I moved out so I cancelled my account. I am now being tracked down by Credit Collection Services saying I owe $180 worth of equipment that I know nothing of. My family was told not to return any equipment because it was the same house. Only one technician was came to the house and Comcast doesn't even know his name. My credit is on the line now and I need this to be resolved."

I was extremely angry by then and it’s not even Monica's fault. She’s hearing this story for the first time. She puts me on hold. She comes back on the line and tells me that "Comcast will take care of it.” I repeat, "So Monica, you are telling me that Comcast will take care of this and I no longer have to worry about anything?" She said yes. I repeat myself again at least 3 times because by now I have no trust or faith in Comcast. And she said "yes.” "So, Comcast will take care of this situation because of how frustrating, time consuming, and irritating this has been, and I do not have to worry about it and you will get ahold of CCS and let them know?” "Yes. I contact CCS and let them know of all this information.”

But of course, I start to receive calls again. By now I think I look like a joke to Comcast. I should have known that meant nothing. Your word meant nothing. I should not have believed that this would be taken care of. I called Comcast again with no patience. After waiting on hold again, I asked to automatically talk to a supervisor and I have to explain myself again over and over the same story. I tell Oscar the story and he then transfers me to Stacy the supervisor. I explain how very upset I am that you tell me that it is taken care of and this is what happens--the exact opposite? I am in customer service. I work at a hotel, front desk. I hear complaints. I get angry guests all the time. But if I say I will take care it, I do. Don’t you have the same policy? This was one of the most upsetting conversations. I couldn’t understand how it got this far. Why would customer service be like this? She then said that she would send a fax again and this time she was being honest. She wasn’t sure if it would get resolved. I appreciated that fact that she was at least being honest that she couldn’t just take care of it. But she would send a fax to CCS for me telling them everything. And we just had to wait and see if CCS would accept it.

I waited to see if I still would get calls from CCS and low and behold, I still did. I guess it was not solved yet and the fax did not make a difference. Now I was at the end of my patience and sanity with this situation. I really feel like this issue was making me lose my mind. Something so small has gotten this big and it would not get resolved. This was the worst ongoing issue I have ever been thru with just a simple cable/internet situation. After receiving more calls and notices from CCS, I decided to conference call both Comcast and CCS so they can both talk and hear each other and my frustration. I talked first to Val from Comcast and asked to immediately to speak with a supervisor and yet again had to explain my story. I waited to get the supervisor on the phone, Larry, and then conference called Robert from CCS. I told them I needed immediate help. I needed to fix this problem and I do not know what to do anymore. I have been told this would be taken care of and it is still going on and now for 5 months. Larry continued to tell me that there was nothing he could do. And Robert told me he just needed a file/fax from Comcast stating that this case can be removed/has been solved. Larry told me the only temporary solution I had was to re-tell this story once again but to Corporate Comcast. That I needed to send a letter to corporate escalations and they would handle it from here on out. CCS said they would put this on hold for a little while. So I am sending this letter hoping something will be solved.

I have no idea what equipment is missing. I moved out of the house in Daly city and my brother and sister-in-law know nothing of this either because they were specifically told not to return anything because they lived in the same house, that they only needed to change their account number. The only person that has been to the house after me was the one technician. I do not know what changes he made. And surprisingly, Comcast has no information on the one technician that was here. Comcast does not know who, his name or anything about it, which is horrible. Isn't there a way to keep track of those things? My sister-in-law doesn't know his name and did not watch every single move he made. She trusted that he would get the job done, which happened. They have cable and internet. I'm not saying he stole equipment, but maybe he was told to retrieve equipment or replace older equipment. I have no idea what happened here, but I am being blamed for it and frankly I am tired of this.

We were told several times that they would look into the case where the one technician came to the house but I haven’t heard anything about that. For some odd reason there is no record of who went to the house or how we can talk to him and see if he saw anything or replaced anything. I do not want to repeat this story again. I cannot call Comcast, stay on hold, try to talk to someone, tell my story again, and nothing be resolved. My credit is on the line right now. I do not even own a home and I'm in the middle of paying my car off. I really do not need bad credit all because of this. I am now doing what I am told: to write corporate escalations. Please tell me, what will this result in? Will anything change or will I just forever have to keep calling Comcast and Credit Collection Services back and forth. I will not pay $180 for equipment that I know nothing of. I am not made of money just like everybody else in this world. I'm not just going to throw money away. I really truly hope there is a solution in the end. I hope you can put yourself in my shoes and understand just where I am coming from. I will also send this letter to Consumer Affairs so that way if/when this is not solved thru corporate escalations, then maybe Consumer Affairs can help.

So, my income is not going up. I tried to give as much time and energy to charities, yet they give me a hard time on each call, and now going to $49.99 for the same service by April. If I want to decrease my package, it is $29.99. The children I assist can not see what they want, and I do not want them watching adult shows. Can someone please help me.

I feel very deceived and angry for the way Comcast representatives treated me from the day I sign up not knowing what I am committing to till the day I complained about the increase. The contract obviously does not forbid the increases in service charges and as a customer with contract for 36 months I have no recourse but to put up with anything they throw at me. I do not feel that anyone can make you sign a contract without guaranteeing something in return like the rate.

Last week I gave up and filed a complaint with the state of Florida. A few days later a woman from Comcast called me. Christina ** called and gave me her name and then mumbled something and just twos were clear and it was "Comcast Executive". To her credit she listened to me for at least ten minutes that it took me to list all of the problems I was having with my Comcast service. When I was done she explained that she could only compensate me for 3 of the 4 months I had had countless problems with them. She explained that there was not any record of me calling about service problems in October 2011.

This really got to me considering all the time I had wasted with Comcast on the phone and the crappy service I was receiving and paying $150 a month with no movies or sports of any kind just an HD add-on. I told Christina ** that I do not even care how much she was willing to refund me and that I was not going to lie and agree that what she said was true about October 2011. Then she offered to send out a repair truck that day which in the past few months meant waiting 6 or more hours for them to show up without even phone call. So I had to find a day that I can waste 6 hours or so. I declined.

The next day the state of Florida sent me a copy of the email Christina sent them that morning and here it is:

“Dear Sir/Madam:

This letter is in response to the complaint filed by Stephen ** on January 19, 2012, regarding a service complaint that he has had intermittent service issues.

We do not have any documented service issues after the completed service call on September 30, 2011. Several offers to schedule a service call to verify claims of service issues were declined by the customer. The customer has been compensated for the documented service issues which occurred in September. A one-time credit in the amount of $25.76 has been applied to his account. He has also been given a $20.00 a Customer Guarantee credit in September for the late arrival by the service technician.

We deeply apologize for the frustration this experience has placed on Mr. Peterson. In an effort to make up for his time and frustration, we have given service credit.

I trust that this provides your office with the information required in this matter. Please do not hesitate to contact me directly at ** should you have any questions or need additional information. Comcast looks forward to receiving confirmation upon closure of case # **.

Sincerely,

Christina **”

Well, as you can see Comcast decided to punish me for not agreeing to the 3-month offer and she had set me up on, stating she will send out a service truck while she was talking to me on the phone Now I have something here that is unheard of: a direct phone number to Comcast’s executives (904-374-7701). Please use it wisely.

Issue 2) I cancelled service and returned my equipment on the 13th of December, but on the 15th of December I was incorrectly billed for the month of January.

After numerous calls, we've been repeatedly told that Comcast does not bill in advance, so they don't owe us the money from their erroneous January billing. Unfortunately no documentation is offered to support this position. In direct contradiction to these verbal assurances that they have a right to steal our money, it's clear from all of Comcast's *written* documentation that Comcast does indeed bill a month in advance, not in mid-cycle as their staff has insisted. All of our billing statements, the installation invoice we retained from 2003 (when we initiated service), and their corporate website state quite clearly that Comcast does indeed bill a month in advance.

That is, until it's time to cancel.

I can find no reference to mid-cycle billing on their site and in fact the only time it's been referenced has been during verbal communications with their staff. In a curious twist, we went to their service center and before we told the associate what we had come to discuss, we asked them if their policy was to require advance payment for the following month.

They then, without hesitation, acknowledged that to be the case. That is, until I told them I wanted to be reimbursed for the final month, at which point the story miraculously changed. Then our advanced payment for the month of January was characterized as a mid-cycle payment for the month of December.

Comcast staff is quite clearly confused on the difference between billing cycles and service periods; it's unclear if this is by intent, or just the result of regrettably substandard corporate training. Of course this confusion is only tolerated because it results in more money flowing to corporate coffers; as a software developer who has worked on billing systems, I can assure you that had the confusion resulted in a loss for Comcast, it would be corrected quite quickly, likely resulting in the termination of those involved. But 'happy accidents' redounding to the benefit of Comcast seem to be tolerated with remarkable equanimity.

Here is a link to Comcast's corporate policy, straight from the website. I can also provide any interested parties with scans of the installer's invoice from 2003 as well as every bill we've received over the course of 8 years, all of which clearly state this policy, as well as the fact that the mid-month billings apply to cable service for the following month.

http://customer.comcast.com/Pages/HelpNFC.aspx?id=Article-understanding-your-bill

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So in my mind, one of these things should happen:

3) They should reimburse me for the improper billing for the month of January.

I asked to speak to a manager and wanted to have the $120 deal. I was then directed toward a 5th, 6th, and 7th rep. Each rep gave me prices from $140-160, all completely different and every rep said that the $120 deal was impossible. Basically, they're calling me a liar. I asked how each of them came up with a different price for the same package, and they all said they weren't sure. I was told a manager would call me back after 5 hours of my day spent on the phone with Comcast, but no manager called! I am completely disgusted, and exhausted from it all. To say I'm angry is an understatement. There should be another box to rate your overall experience as ragingly pissed the *** *** !

When there was no tech at 4pm, I called Comcast and was told the tech was running late but would be there soon. 5pm came and went, no tech. I called again after 6pm, the tech was still on the way, I ask for a supervisor, he will call me back. I wait 30 minutes, no supervisor call. I finally get a supervisor and am told the tech will call within 30 minutes. Guess what, no call. I call Comcast again and refuse to hang up until I get an answer, after 40 minutes, a supervisor gets on phone with me and goes into the call history. She then tells me the tech came to the house and no one was home! I then went ballistic.

We were home since 2:45pm, the tech was suppose to call before coming, and never rang the bell or knocked on the door. It was Friday night, 7pm and just wanted to go home. The supervisor I spoke to about this also told me that I was scheduled for service Sunday 1-3pm. Another day wasted. She said, she would contact dispatch to try to elevate my service, that is Comcast babble for you are screwed. This is not the first time I have had problems with service calls from Comcast. And it should be my last, but I'm not sure any of the other companies are any better. You would think a multi billion dollar company would hire a few more techs to service their ever growing client base.

I told her that they were supposed to send me something, so that I could send the equipment to them. She told me that she would send it off, but I never got it. I called and spoke with Sylvia in billing, to settle the remaining balance on the account. I paid for the last month of service, but not the equipment. I told her the situation, and she told me that she would mail the box off to me, but I never received it. After checking my credit report today, I realized that Comcast has reported that I owed them. I am outraged, because I have spoken with numerous people that stated they would send me what I needed, in order to return the product, and Comcast never notified me to say that they were turning my account over to collections, not even when I spoke to Sylvia, to pay the balance off.

It has been my experience that if you miss their call and even if you call right back they skip you and move on. So I waited and just before the window was about to close I looked out the window and saw the Xfinity truck driving away. The tech never tried to call and I highly doubt he even got out of his vehicle. I say this because my door bell did not ring. . I tried running out the door to catch him but could not. I called customer service immediately and spoke to a Supervisor who said all she could do is put in for another 24 hrs. appointment. No help at all, I asked her to call dispatch but she refused stating she could not do that but would not tell me why. She advised that the best she could do to enter another expedited call for service but it would probably be another 24 hour wait. So I am now waiting to see when or if someone is going to show up because I was never advised.

Customer service is no help and the continuous attitude that the customer can just wait is annoying. My kids rely on the internet to go to school. They have 5 classes a day and recently they had midterms. One of my daughters may get a failing grade because she did not get her test in in time because the internet went down in the middle of the exam. I asked for and got a credit for the service and the missed appointment but this is not a proper compensation ($30) in my eyes because they could care less, my hands are tied attitude of the customer service rep and then someone who claimed to be the highest supervisor available. I have phone, cable TV and internet with them and may probably change because of this incident.

On January 15th in the middle of playoffs second quarter the cable goes out, I speak to a very ignorant man named Hassan who assures me that in 15 min all should be well. 45 minutes later I call again, then another winner named James proceeds to tell me, “Oh your cable is off!” Then I ask to speak to a manager in the Jacksonville FL office. He then connects me to on purpose to a closed office (where do they find they people?).

On Monday after 11 tries, I finally get in contact with a Manager Matthew **. He explains that the rep that came out connected the wrong unit, great! Then I go through the whole story and he states “ok fax me a copy of fire report” I did. Then he seems to say I had a credit on previous account since I had just paid my bill on 12/31/11 and home was destroyed on 01/03/12 ( go figure) Then he says he will fix the problem with the cable and the old box. Great so I thought.

On January 23rd I get a bill? When Matthew told me I will have no cable bill for two months and he will fix the box issue. Now I have received a call every day since the 18th about the equipment, no clue about fire or anything else and a new bill. **? I'm 43 years old and have been in the Sales and CSR industry for 25 years and these have got to be the most ignorant, uneducated morons that I have ever had the misfortune to have dealt with. This is all typed while being on hold for 25 minutes to speak to a manager. Yeah Right. Hung Up! So still no resolution. I Hate Comcast! I’m on to the 85th call…

A few weeks later, people started showing up at my doorstep to collect the equipment. Then phone calls started. Then threatening letters and finally collection notices. I have called multiple times and even stood in line at the local Comcast office, explaining all along the way that I turned the equipment in to the Comcast representative that Comcast sent to my house. I opened a ticket with my visit to the office during the holidays and was told that I would be contacted by January 13th. I was not. I called on the 14th and spoke to the finance group, leaving my cell number and being assured that I would be contacted. I never was. Finally, I have received a collection notice telling me that my very high credit score is now being impacted. Last straw, I am now fighting back after being harassed, ignored and finally injured by Comcast over your internal mistakes.

Went to chat help. The tech took control of unit and digitally connected it to the system; it did not work. Time spent was 5 hours. Got with techs again and we tried one more time. Same results. Time: 4 hours. Finally a tech said they did not know what was wrong and they’re going to send service tech to home, which they did. He said they did not search the zip code 31401, which uses channel 4 not 3 they had been trying to setup on. He said 31401 is a small area in Sav. Historic that is programed for channel 4.

We changed settings to channel 4 and all worked. The tech was very good. Then I get my first bill and I am charged for a tech visit and additional fees for XFINITY TV. This X pack was promoted as free. The tech was sent by you not requested by me. Took TV top box back to Comcast office. Time with tech and return: 3 hours. You charged me for visit for XFINITY set up. I will not pay for extra. You can come get it all. Newspaper news January 24, 2012 front page says XFINITY reps to check on service and want feedback, send one. I will explain in detail the problems I have had from day one!

It is ok to increase the monthly charges on a past due account but not schedule extensions to prevent additional charges from being added. This is absolutely crazy, and I really wish there were more option in the area as I would have cancelled them years ago. I requested a formal complaint address, email or number and was given the general toll free line. Who do you petition to allow alternate companies in your neighborhood?

Without even making an effort the tech stares up at the cable lines for a half hour then comes to our door and tells us she can't do anything because she doesn't have the right ladder. We finally get someone out to get everything hooked up. They tell us the original tech could have used the ladder she had, but they're really nice and get everything together for us. Comcast also gave us a measly $30 credit for our trouble. Fast forward a few months. We've been having nothing but trouble with our internet and TV.

One day we would have a channel, the next we wouldn't. One minute we'd have internet connection, the next minute it wouldn't be working. When we originally set up our TV, my husband reiterated several times that with the package we're getting it included a couple of our favorite channels. After a few months all of a sudden those channels disappeared. We apparently were told the wrong thing and now we have to pay more money a month and get these stupid boxes to hook up to our TVs.

Fine. We played their stupid game and we enjoyed having On-Demand for a little while and then all of a sudden that stops working. We attempt to hook up the boxes to our TVs and they won't work. After being told 3 times to wait and 2 days go by the 4th call produces a tech. This tech did show up early but after a half hour of looking at things we were told that now we have to go get new boxes and the reason things haven't been working all this time is because the people that set things up didn't connect things right.

We've wasted half of our day and my husband has to waste gas to go pick up new equipment because their items don't work properly. God forbid the tech would have had extra boxes in his truck. We still don't have working TVs in our other rooms and our On-Demand still isn't working. Comcast is the worst cable provider I've ever encountered. I wish they would take their stupid commercials off the air that boasts about improving customer service because they haven't improved anything.

3) You may have already paid $200 in a deposit.

Instead of your bill being for a previous month or the current month, you will be charged again for a month in advance, a new bill for the bill you already paid last month at the previous address and your bill will be around $260 to $300 instead of around $95 to $100 (includes Cable TV and Internet).

Now, if you do not check your bill out, and call Comcast, they will keep all the money you send in. They will not correct the bill and claim that "oh well, that's how the bill comes out when you move to a new address."

I had to call twice and demand that I speak to a supervisor and threaten them with contacting Consumer Fraud and the State Attorney General's Office if they did not correct my bill. I was then told that "yes" they would adjust the bill and "give me credit for payment for the previous months bill...that was paid in advance." To date, they have not done so.

I am so angry at being defrauded by Comcast that I have just signed up with another cable and DSL company and will save about $80 a month.

Check your bills, especially if you move. Comcast and all the other service providers you may have contracted with because they know what the are doing and figured out that most of you people are too trusting and will just pay the bill. If I had paid the bill, along with about 5 million other Comcast providers who also moved this month. Comcast would have collected $10 million dollars in your money that you would not get back, because you didn't know.

Comcast are Thieves... watch your bills every month... especially if you move.

I called again in March, June, August, and December and never received a copy of the contract. When I tried to cancel in January of 2012, I was told I was on a two year contract! The whole year I was told it was one year and now all of a sudden it was a two year contract. I disputed it again today and Comcast Manager Cathy stated she would look into the actual terms of my agreement and get back to me on Monday!

Your company really demands a competitive market or management with some with more than Burger King mentality. We, seniors, do not deserve to be abused this way which includes the loud advertisements when the sound automatically goes up so you have to get up and again, get the remote and shut the thing down or off. Your company has to have the worse public image of any company ever on the earth. I hope one day, management has the need to call their doctor and be put on hold while the nurse plays a message about all the surgeries and techniques they offer their patients and they can combine these treatments maybe to offer a brain transplant but offer that sweet music like your time is of no importance. Take heed. The customers have the last word and competition will correct this problem.

Internet service with Comcast is good for the most part as is their telephone service; but try to purchase one or two of these services alone. Comcast then informs you that it will cost you more to purchase ala carte than the price you're already paying for the bundle that you are trying to get away from. Comcast should not be allowed by law, to price gouge customers into purchasing bundles for the sake of profits that benefit Comcast. There needs to be more competition to benefit the consumer as opposed to benefiting only the major companies that provide these services. Customers should have reasonable charges for stand alone services when that is all they need and or want. Big companies getting bigger and bigger isn't always better for the consumer, who end up stuck paying for bundles they prefer not to have but are muscled into because the big companies were given permission to price fix bundles while increasing the prices of ala carte services.

As a result of the price fixing that occurs with bundles offered, customers who prefer to only have certain channel line ups and/or certain stand alone services are forced into purchasing services they no longer want or need.

Consumers need more options available to them for service providers that do not include the big companies, such as Comcast, Verizon, etc.

I'm stuck with finding an alternative to paying for bundle services I no longer enjoy versus paying reasonable stand alone prices that do not cost more than bundled service prices. I want the freedom to chose; I want to create my own bundle that includes the channels and services I enjoy.

In addition, I would have been sitting without a television set. I explained this to Comcast Corporate and they told me it was a personal decision to replace the television. First of all, am I really supposed to sit here without a television form November to January while they take their time? Comcast are thieves and they are disrespectful. My granddaughter needs to be reimbursed for the replacement of this television set.

I finally got tired of paying the $7 monthly rental fee for an old Motorola SBV5220 cable modem (EMTA type, which includes telephone), so I purchased an identical modem from a seller on Amazon.com for about $21 with shipping. Unfortunately, the seller shipped a model SBV5222. I tried to connect it to the cable, but was unable to access the internet, and the phone would not work either. I reconnected my rental modem and called Comcast on December 26, 2011. The service tech was very helpful and took all the information he needed to connect the modem, including model, serial number, and MAC addresses.

He claimed he had entered all the information into the system and all I needed to do was turn in my rental modem and Comcast would start my service. I drove the 10 miles to the Comcast office and turned in my rental modem. Then I drove back home, connected the SBV5222 modem, and called on my mobile phone, connecting with another service tech. This tech claimed there was nothing in the system regarding my new modem and he spent about an hour trying to enter the information. He finally claimed he could not get the modem provisioned which is required for it to work. In all fairness, the SBV5222 is not on the Comcast approved modem list while the SBV5220 modem was, although considered EOL (end of life). Which tech was telling me the truth, I do not know, but it appears someone was incorrect.

I then drove the 10 miles to the Comcast office to get my old modem back, but instead they would only give me a new Arris TM602G EMTA modem, which I took home and connected. Another half-hour cell phone call and I was back with a working internet and telephone. I contacted the Amazon seller, who refunded my total price including shipping and told me I could keep or sell or whatever I wanted to do with the incorrect modem, since return shipping would be more than the value of the modem.

Next I ordered another SBV5220 from a seller on E-Bay, again for about $21 with shipping. This modem arrived on January 10 and was indeed the correct model. On January 11, I connected this modem and opened Internet Explorer to find a Comcast web page where I entered my account number and phone number, and in a few minutes I had internet access but no telephone. I then opened a live chat session with a Comcast service tech who claimed the only cable modem I could use was an Arris TM702G which oddly enough was available at the Comcast store inside Best Buy for only $170, except they were out of stock when I checked a week previously. I explained that was just not true since I had been using an SBV5220 for over 4 years, and had been using a TM602G for the last week. He claimed I had to have the latest DOCSIS 3.0 model, although both the modems I had been using were DOCSIS 2.0 models. After about 30 minutes I asked for a supervisor and another person came online claiming to be a supervisor. He took all the information and claimed the SBV5220 would not work, and that it was not on the approved list. I gave him the internet site for the list, and explained if he clicked the EOL box he would find it on line 107. He continued for about an hour, and finally took the MAC address and serial number. Finally he claimed the only modem I could use was the TM722G from Best Buy.

I next re-connected my rental modem and called the direct phone line to have a modem provisioned and talked to yet another service tech. I gave him the model, MAC address, and my account information. He offered to call me in a few minutes when I had my SBV5220 modem connected, and within 5 minutes he had it working with the telephone.

I returned the rental modem to the local office and was told by the lady at the counter that the modem I purchased was probably stolen from Comcast and I would likely be charged a rental fee in the future, although I explained to her that if that happened Comcast would not receive another dollar from me and I would cancel my phone, internet, and cable TV and get service elsewhere. I have never had so many people lie to me and stall just to collect a measly $7 additional fee when I am paying over $110 a month for their service! The practice of trying to force customers to pay a rental fee or only purchase the product from Comcast is extortion in its worst form in my opinion.

The tech support tried to send new signals but, did not work. They sent a service rep. He checked signals coming in, and determined in house connectors needed to be changed, because they had changed signal coming in. Everything was working fine before. A bill was sent for the service call. This was a condition caused by their changes in service. I cannot believe the connectors went bad overnight. The office rep says they are not responsible, and any work done in the premise is billable.

I have the larger boxes on three TVs and TCM still comes in on them. My frustration and rage is why in the hay bales, if I am paying for the preferred package, I can't get the channel on all my TVs. It was there on Wednesday but they turned it off yesterday. I called twice yesterday, first being told I have the basic package which my bill clearly indicates I have the digital preferred plus. I pay $211 for cable, internet and phone. Fundamentally, I can't not understand nor comprehend why, if I am paying for something, I can't get it.

I then made an appointment for Comcast to return on December 26 to install the cable on the outside of the house. A technician showed up at their house prior to December 26 (totally unscheduled). No one showed up on December 26 (scheduled appointment), and I started calling Comcast to find out what was going on.

Everyone I talked to said that the situation was being worked on while absolutely nothing was being done. In other words, everyone told me what they thought I wanted to hear. Several of the people I talked to told me they would call me back and never did. I finally got through to a supervisor (Linda **) who has been working on the situation for the past 2 weeks. She has had no luck getting anyone to call her back; consequently, still nothing has been done, and we're going into our 4th week.

We went to a Comcast location on 12/19. No order has been placed for us to pick up a DVR HD box, and no note was made that we get it free for 1 year. 45 minutes later, we walked out with a DVR HD box. We plugged in the DVR HD box, and it is broken. We called Comcast to get it fixed. The Comcast rep has no clue why we have the standard box the rep left us on the 17th, and has no idea how to deactivate it, so that he can activate the new DVR HD box. He doesn't know how to look it up by serial number, or by name or address. It only records 20 minutes of some shows, powers off, and On-Demand will not work. We called 2 times this night after a long hold time.

On Dec 31st, around 10PM, 2 hours before the ball drops on New Year's eve, we have company at the house. The DVR HD box failed. It began to reboot every 4 minutes. 1.5 hours on the phone with Comcast confirms that the new DVR HD box is dead. He says it will be 4-6 days to get us a new one. I demanded for a new one to be delivered to us overnight. Comcast says okay, but we will have to pay for the shipping charges. I told Comcast they are paying for the shipping charges. They waived the shipping charges, and assured me that the new box will arrive to us by January 2. I then hooked up the original old standard HD box (not DVR), so we can watch the ball drop. The Comcast rep refused to activate it without charging us. We spoke with a manager and she activated it.

The new DVR HD box did not arrive on January 2. We called Comcast. They have no notes in the system for our address, names, or account number from the entire November 4th to December 31st discussions. We explained it all over from the beginning, and asked to speak to a manager. We were told that the box was never shipped, and that it will be shipped on Jan 3rd to arrive on the 4th, and that 1 month free service will be applied to our account. At this time, the Comcast rep told us that we don't even have the Triple Play Package (1 year at $99), but that instead, the rep had signed us up for the three same services that Triple Play Includes, but only at promotional pricing, which expires on July 12 (6 months sooner than the triple play would have expired), and is costing us $14 more a month than Triple Play!

The DVR HD box arrived on January 4th. Inside, it had the activation form that we needed to call Comcast with to activate. We plugged the box in, and it reboots a few times, then comes up with a signal that says APDL. We called Comcast to activate the box. They loaded up our account with our name, address, account number, and the serial number of the box they just mailed to us. It's not in the system, and after 2 phone calls (1.5 hours on the phone), they told us they can't activate the box, since it doesn't even show in the system. We also asked what APDL means, that is showing on the box. The tech had no idea what that meant. I quickly searched for it in Google, and it says "APDL means the guide is downloading to the Comcast box, and it will take about 20 minutes". Why didn't the tech support know this?

The tech hung up, saying she can't activate the box, and that she is 'sorry'. We then tried to call back to Comcast, but it's now rejecting our phone call from the phone we've called them with, 3 times this night so far. We get got frustrated, and used another cellphone. We got right in line for a tech support agent. The Comcast rep answered the phone and said "did you activate your box?" We asked how. She said "call 1-800-995-6083". I called that number and it's a broken advertisement. then disconnects you. It's not even a Comcast line. We told her it's the wrong number, and she insisted it isn't.

She then puts us on hold, and calls it herself. She came back and said "I don't know why that number is not our number. It's the number they told us in class to give people to activate their boxes". Are you kidding me? Next, the box kicked in, and suddenly we have cable. We hit on-demand and we don't have on-demand service. We're told it may take 45 minutes for it to work. 5 minutes later, on-demand kicks in and works.

I really will try to get a big complain about Comcast services and how they try all customers. Actually I'm going to get a new service provider. Actually Comcast is getting all our money doing charges for HD channel that a lot of people are paying and they didn't receive this service. I spend time in a local office and they are providing receivers that doesnt have any port that will show an full HD signal to a TV, the worst part is that Comcast employee don't say the truth about it and customer think that they get an HD receiver. It must be stop and comcast should be explained that thing and why in NTSC or SD signal the compression show a low quality of signal and sometimes looks like TV channel are having problems like lipsync or pixelation.

The best thing about the company are the ads.

Comcast consistently refuses to cancel, telling me instead that they need to send me a form for me to sign, but they never do. Most of the calls get dropped between a labyrinth of transfers from one agent to the other, but never get to the point where I can actually cancel my service.

I went in person to their location at 1139 N Federal Hwy, Fort Lauderdale, FL 33304 and David at the counter told me that they can't handle business accounts and referred me back to calling them on the phone. I disconnected the modem. I am not using the service and I do not want to pay for it anymore. I find it unacceptable if not outright deceptive to keep customers hooked by refusing to cancel service.

We have spent hours upon hours on the phone with them and the issues do not get resolved. I keep getting the run around by technicians who don't know what to do as they keep telling me their supervisors are working on the problem. Comcast supervisors do not return calls. After a while of contacting technicians, they blow me off. Just yesterday, I called the last technician who is currently working on my trouble ticket and he asked if he can call me back in ten minutes. Twenty-four hours later, I'm still waiting.

Comcast has sent dozens of technicians out here and they all do the same thing. They check the jacks, they check the signal strength (always finding noise), they check the drop and the cable box outside of my house. They go into the attic and check the splitter, tighten the lines and leave. I know their routine so well that when they arrive I tell them exactly what they are going to do and that it doesn't help. Then they do it anyway. They have told me a dozen times, they need to "escalate" the problem so mechanical and maintenance can check the lines and poles in my community. Never happens!

I have a home business and I need the high speed Internet. I have built my business around it so Comcast takes advantage of the fact that I cannot cancel the service. DSL is more expensive and slower. Dish is horrible and a T1 line is way above my budget.

They are reprehensible in customer relations and obviously are only profit oriented. Believe me, as soon as a decent competitor is available, people will be leaving Comcast in droves. I'll be first in line. All I wanted was to try an upgraded package for a month and I was not allowed to do that and if I upgraded, I would be charged not only for the upgrade, but an additional charge which could not be explained to my satisfaction. Also, I could not speak to a supervisor.

I was only going to reduce my service by just eliminating the prime channels such as HBO etc, but now, I believe I will drop everything. It is a shame Comcast treats their loyal customers this way, does not say much for there management or the company. Beware customers of fraud and deception by Comcast.

Two guys showed up and were very professional and installed the service, at least I thought they did. After they left my cable was cut off. I called Comcast and they told me the work order was never completed, so it automatically turns the service off. This kept happening for a couple of days. I tried to use on demand and movie channels did not work. I called Comcast again and was told I needed to watch all the tutorials before it would unlock, one was in Spanish.

I did all of this never worked. I called Comcast again and was told on-demand was still not working. I was told that it didn't work and they were having problems. After contacting the executives of Comcast numerous times, they had some guy call me from somewhere and he was no help as well. I then wrote the president of Comcast but he never responded. After going back and forth with Comcast I finally got another tech out, who had to reinstall the cable because things were not done on the original install. He was able to fix on demand and the premium channels. I am still dealing with billing issues with Comcast and am getting no response from there executive team. This has been and still continues to be an on going problem with Comcast. Beware of Comcast! I did get one month of service out of them, but have yet to see that on my bill.

When in October 2011 I moved from the DC apartment to an apartment in Hyattsville MD, I transferred and updated services to include TV, Internet and Phone. A couple of days after installation I experienced a situation where none of services worked. There were no telephone, no TV and no internet.

Four or five hours later, service was returned. And since that time while there has not been a situation where all three have not worked, there have been several times that the phone and internet have worked. And there also has been a problem of payments being returned when I paid them through my bank bill pay services. And there was a mistake on my part with the first such payment (I was using the old account #); three payments since then have also been returned indicating that the account number was wrong. And when I spoke with a Comcast rep we agreed that the number was correct and that it should not have been returned.

It was during one of those many telephone calls that I had made to Comcast regarding the bill pay issues that a representative informed me that I was being charged for not having returned the equipment that had been associated with my DC apartment.

I informed her that I had indeed returned the equipment via the technician who installed the service at my new Hyattsville Apartment. When she said that I should have returned it myself to a DC location I told her that no one had told me that when I telephoned to make arrangements for the transfer nor had anyone told me that when I spoke with representatives after making the arrangements nor had the technician who took them informed me of that. She asked if I had kept the receipt. I said yes and provided her with pertinent info that she would research to find out the status of the equipment.

So when a couple of weeks later that I would receive a collection notice from Comcast's Credit Protection Association indicating that I was being billed for $400 for the equipment, I hit the roof. I immediately telephoned them on Friday before Christmas and basically was told that because they had no proof that I had returned it. there was nothing that could be done. Credit Protection Association agent Heidi asked that I fax her a copy of the receipt which is what I would do on Christmas eve.

Heidi telephoned me today to inform me that because there is no indication on the form that I had returned it that there is nothing that she can do and suggested that I telephone their Executive Office which is what I did. This only to be told that they would research the matter. This is exactly what I heard almost a month ago when the Comcast rep first mentioned the missing equipment.

The very fact that this has gone to a collection agency indicates that the resolution that they expect is for me to pay $400. With the info from the receipt, it should be easy to touch base with the technician to see when/if he turned it in. If he did not, that still remains an issue with Comcast, not me. And each representative has told me that I should not be too alarmed about the collection notice but that it may take several weeks or months to get it resolved.

In the meantime I have to spend several hours most days of each week on the telephone with and faxing to Comcast and/or Comcast Collections. From my perspective, this is a scam.

When the technician said Comcast disconnected our service on December 22 because there was a leak in the signal and FCC regulations require they disconnect until they find the source. Because our gate was locked, they went through the back neighbor's home to access our line, cut off service, but did not bother to find the problem. How difficult would it have been to ring our doorbell or give us a call? Then tell us the truth of what they were doing instead of having us call time and again for a service that was never going to be sent out. Disgusting.

This was not a one-time charge but a 1-year contract for a service not necessary. And Comcast stated nothing is their problem. Well, I have installation agreement and bills showing what services we are supposed to have.

This human was in billing and she hung up on me when transferring me to tech support. Called again, worked my way through their system, got another human who successfully transferred me to tech support. Tech support wouldn't help me unless I paid a $40.00 fee. They said this was because I was using a wireless router. I told him I was connected to the router (computer troubleshooter) and the problem was the internet connection. I refused to pay and after an hour and a half of trying to get a service I am paying for to work, I got zero help.

Turns out that on the cable modem an extremely tiny reset button exists to reset the modem, and my unplugging it didn't reset the modem. Seems to me Comcast tech support could have directed me to that reset button. Bottom line though is that Comcast refused to help a customer troubleshoot Comcast's equipment. Will be changing services soon. If anyone is thinking about getting Comcast, don't do it.

The dispute is this. Why their salesman did not warn me that the company can raise my equipment fee after one year? I think that many courts in US had ruled that companies cannot hide important information in small prints in their contracts. Would you please help me to settle this dispute?

The only solution is cold reboot (or Comcast to remotely reboot), a need required with every usage of the On Demand menu. It's a daily problem; every access yields the same result. I have complained almost daily, too (since November 4). Deaf customer service. Canned replies. And it took too long to even get to a human. And even if you call from the Comcast phone, you must go through the litany of saying your name, address, phone number, and last four of your social, even to ask a routine question. So a daily call is quite a time-waster.

Box was changed; there's no change in the problem, of course. I was told to order Motorola DCT 2000 or 2500 by a Comcast representative, so I ordered it. And the Comcast person came out having no clue of the order and said the model did not exist. So I just told him to go away. This happened today.

I've had to reboot the cable box at least six times since then, about 12 hours later. I had called and spoken to a supervisor who allegedly knew the most about cable boxes, who said he couldn't know what the problem was and was deaf to my explanation in the first paragraph above. There were many more problems than merely the cable box, but this problem is paradigmal of the whole.

However, I have come to find out that this is not the case in my area despite the advertising of such a product. I also found out that the iPad/iPhone app would not work with the equipment either. In Houston, the 4th largest population in the USA! False advertising! Next, the first tech of the two that arrived at my home for the installation left. He left me with a gentleman who obviously used English as his second language. This would not be such a problem except I really wanted to be able to communicate well and understand the equipment once installed. As it was, he came into my house with equipment that was scratched, marked, and dented. Apparently it had not even been reconditioned from previous use.

I spoke to his supervisor who could have cared less and was only concerned about whether I wanted to cancel or reschedule. I cancelled the installation. Next, I spent the afternoon and Monday afternoon on the phone trying to get what I had ordered only to be told that they didn't offer the DVR shared in each room as advertised and that they always utilized equipment usually returned from former customers. They made no offer to encourage me to continue with my order. I finally made the decision to quit the order and have my phone number ported back to AT&T to continue with their lousy service. I felt like I was stepping from one hot skillet into an even hotter one. It would appear that Comcast has not improved its customer service.

Time spent on the phone was worthless and accomplished nothing. Even contacting the VP of Customer Operations did nothing. Their attitude is horrible as they continue to purport they are the top customer service and communication company in the country. Well, they need to take a deep breath and step back and realize they aren't and they have big problems. A new customer willing to spend $220/month and they can't treat that customer with respect. They also can't be honest in their advertising. Shame on them! They have lost my business forever! I cancelled my order and prevented installation of any equipment. Comcast made no effort to reconcile or satisfy my request.

We decided we would end our service with Comcast so that we didn't have to deal with them anymore. I called to cancel and the gentleman said," Oh but mam you signed a 24 month agreement. To terminate you will have to pay over $2500 termination fee.” I feel I have went far and beyond with my patience. I will do what I have to do to get this handled. I'm very frustrated and disappointed that someone that charges so much has such terrible service. All I want is to be free of your service without having to pay over $2500 to do so. I hope I hear from someone about this.

Recently, I finally had the time to take one of my cable boxes in to get a high definition box. I was told that there would be an additional monthly fee for that. Forget that, no more will I pay Comcast for poor service. I checked with Windstream's phone, internet, and Dish Network service and was offered all three for much less than what I am paying Comcast. My brother has their service and the quality of the TV picture is far better than Comcast.

Now, I have heard that after you decide to go with another service and notify Comcast to discontinue theirs that they will offer you a better rate. I for one don't work that way. I contacted Comcast for a better rate and was rudely denied by an employee at their local office. I might add that as a businessman for over 27 years, I would not stand for an employee of mine to represent my company with an attitude such as this Comcast employee.

Comcast should take care of and value its customers while they are a customer and not after they are fed up with their service. I have made my decision and plan to switch to Windstream on Monday morning. I have been told by relatives and friends that they also are switching after this lengthy outage Saturday. I am sure Comcast will try to lure their customers back after they notice the drop in customers. If Comcast will not give some sort of refund for this outage, I think customers should file a class action suite.

Now, there is a problem in the area, with the signal, no service but they will get a technician out Monday. This was malicious behavior on the Customer Service. Not only did they not address the problem with the movie, now with no service. Evidently, there was a spontaneous issue with the signal in our area. There was no problem with the signal before I called so this is how ComCast handles problems. It is good to know that everyone in the Atlanta area will know as well!

So I called him and he gave me a package price for internet, base TV and home phone of $67 per month included taxes and fees. What he didn’t say was that this was a so-called promotion, good for only 12 months and what the price will be after that. So after 12 months I received a bill for $119 for the package. I was surprised and thought it would be just a mistake. So I called the hotline and a guy told me finally it was just a promotion to get customers. Shocked about that, I told him I want to cancel the package and I don’t want to be a lied to Comcast customer anymore.

So he connected me, what I understood, to the solution department. A woman picked up and asked me for my permission to ask me a few questions first. I have to say that they state a few times that the conversation would be recorded. So she asked me the reason for canceling. I told her about the almost 100% increase which I wasn’t satisfied with. She asked me if I would consider not to cancel if she would be able to give me a better price. I said yes. So after about 15 minutes of chit-chatting with her she told me that she could bring me down to $61 plus taxes and fees and that this would be good for another 12 months again because it is a promotion again. And I have to call in 12 months again and ask if they have a promotion again. Ridiculous! Mention that this price was only for home phone and internet since I do not have a TV for over a decade now. She also said that the new price would be shown in two to three days on my online account.

After about three weeks I checked my Comcast online billing account and to my surprise nothing was changed. Still the $119 showed up. So I called the hotline again. I talked to a guy again. He said he can see when I called the last time, but cannot see any changes or notes in the system or even the recordings on my last call. I’m really mad about this customer handling and parody. I told him to cancel everything immediately. He connected me again to the solution department!

A guy talked to me asking me the same question about my permission to ask questions about my reason why I would like to cancel and if he would give me a good price if I would change my mind. He made me then an offer of $159 per month! Remember, luring with $67, trying to keep you as a stupid customer with not changing price of $61, trying to get still the $119 and finally to punish customer for calling too much with an excessively price of $159.

He told me then that his supervisor is calling me the next day to discuss this and to find a solution. Never received a phone call! What company does this? How can they still have customers? They lure people with low prices, not telling that it is good only for 12 months, then they increase it almost 100% and when you talk to them they raise it even up another 25%. My recommendation is: get another provider because any other company is better than them. For me I got three very good friends who are attorneys and I already told one of them about that. He is taking care of this now. Let’s see what they have to say about that and I also submitted this to the Better Business Bureau and filed a complaint with the FCC Consumer Complaint.

Moreover, in a letter to the Federal Communications Commission, Comcast says that they strive to provide outstanding customer service, the implication being that statement and my inability to prove the false accusation that I have their equipment should end the issue of who is right, the mighty Comcast or lowly customer.

Help me prove to the Consumer Inquiries and Complaint Division of the FCC that Comcast provides anything but outstanding customer service. If you have been a victim of false charges, poor service, unwarranted price hikes, bait and switch advertising, and futile hours spent on an unresponsive telephone tree, please sign my petition to the FCC to protect consumers from unfair and predatory practices by Comcast.

In addition, every email that I attempt to read is trashed by a Comcast website marketing add in the far right panel. There is no way to delete the miserable things from view. Face it, Comcast has no interest in correcting the flaws in their system that frustrate customers.

She informed us that we are going to be hit with a $1,200 "early termination fee", because our contract that we knew nothing about, automatically renewed a couple of months ago. She tried to get us to transfer the service, or leave it there at the location for the next tenants (we would still be liable for the bill). She refused to let us talk to a supervisor, and refuses to waive the $1,200 early termination fee. It is not right or fair that these companies can engage in this practice of automatic contract renewals, without proper notification to customers. We still are unable to disconnect our service, and we are trying to find a way to avoid these early termination fees, which should be illegal.

No one could tell me who cancelled the appointment and I had to reschedule for a week later. I also found out that not all of the required work had been listed on the work order and I had to make still another appointment for a different person to come out and do that work. Weeks are going by and it seems that I will not have full service until about a month after I started service with Comcast and have had to wait for three different people to do the work on three different days.

I am dropping my service with them and I would recommend staying far, far away from Comcast and Xfinity which are really the same company. What a sad way to conduct business. Perhaps a more competent leadership is in order.

They want me to add a more expensive service but will not fix or even tell me what the problem is. This can't be fair. When the TV is connected to the cable, there is clear picture but when connected to the box, it produces blurry picture. I have been on the phone for more than 10 hours with them and been online with emails and chat with reps and there's still nothing but this bill that is for a service that doesn't work. There must be some way to require Comcast to provide the service correctly.

Most of the calls get dropped between a labyrinth of ‘transfers’ from one agent to the other, but never get to the point where I can actually cancel my service. I went in person to their location at 1139 N Federal Hwy, Fort Lauderdale, FL 33304 and David at the counter told me that they ‘can’t handle business accounts’ and referred me back to calling them on the phone.

I disconnected the modem, I am not using the service and I do not want to pay for it anymore. I find it unacceptable if not outright deceptive to keep customers ‘hooked’ by refusing to cancel service.

Now Comcast claims that since the 1st payment was late, even though they received the money from the bank on time, but since it went into the wrong account they consider it late, and I forfeit my $250 Visa Gift Card. Comcast is totally out of control and sucks. They will ** the customer to improve the bottom line anyway, they can. My payment was not late, just posted to a wrong, and closed account. You would think they would have notified me that $200 had been sent to a closed account, they didn't. When this contract is over, they can stick the service where the sun doesn't shine. I'm going with Satellite, and I will spread the word as much as possible, that Comcast does not live up to its advertised promotions.

I told them I don't want the phone service anymore. They said if I cancelled the phone service, I'd have to pay full price on the remaining services and equipment. I just cried. I'm on a fixed income. On TV they tell you there is no contract but there really is. They lie so much. I told them why they didn’t advertise that their pricing doesn't include equipment rental. They said they don't have to. I told them it's false advertisement and they are liars. They said they did nothing wrong. How do you fight them? Then I read in the paper the highest paid CEOs in the Philly area are the Comcast CEOs. They are worth billions. It's not fair. I feel like I'm being robbed. If they are getting that much money, they are charging way too much.

Once I disconnected service with Comcast, they seem to not be able to disconnect service, and stop the billing. As of October 14th they were not able to turn the service off, even though they have the equipment replaced back in stock, and there's no way of retrieving local or digital pictures without the box. I spoke to a supervisor by the name of Santonia **, who informed that she has taken care of the problem, and the balance is now zero. She promised to send me a copy of a completed statement showing the balance of zero. That never happened and it's been 60 days.

I have made 9 calls to her direct phone line, and I have left voice messages, with no return call. I also called the customer service line directly, which informs me that my bill is now over $700. The balance due is $545 dollars. A collection agency has mailed out written notices, requesting me to pay them $145.00, and calling me by phone. I contacted Comcast again today, and spoke to a Brenda in the retentions department, and she informs me that Comcast does not stop billing until a tech comes out, and disconnects service from the pole. With my situation, he did not get out there until the middle of October. She also informed me that Santonia did nothing, but charged off the $145.00 on the account, which means the remaining days of service that Comcast is billing me for non-service, they sold the account to CCS.

I have this mark on my credit report that I owe Comcast $145.00, which is not the truth. It is very hard to keep afloat this days, and your credit labels you. Comcast had no intention clearing up this matter. They lied to me just to hurry me off the phone.

Now, I'm stuck paying for local channels and other stations I don't even know what they are, some foreign, some public access, etc. but nothing I had previously. This is horrible. I wish I had another cable company to switch to. I am just so fed up with companies "screwing" their customers and getting away with it! The customer service reps have this "oh well" attitude because they know we are stuck, so to speak. Who are we going to switch to? I'm so frustrated right now I can scream!

I hope to be moving soon and when I do, I will relish in the opportunity to cancel my service. I'm truly ready to cancel at least my cable service now but I do still need my internet for school unfortunately.

My son has a limited budget, being handicapped. His social security only goes so far. This is not the only bill he has to pay. We asked them to work with us, to let him pay on the 3rd of every month. That would resolve all issues with paying on time every month. They at Comcast choose to be argumentative every month, and I believe they don't want to settle differences. Come on. When does it stop? When you have a handicapped citizen that cant get what he signed up for, with a company? Their tactics are uncalled for, and somebody needs to correct them.

They will eventually want to cut him off for non-payment of some of the bills, that will be a part of late bills assessed, because they choose not to work with him. Although he is trying to work this out, as a father, I decided I would finally get involved. I will not stand around and watch these people work over a handicapped adult on a budget. We need assistance resolving this matter. It is so easy to resolve, if the right person from Comcast chooses to resolve it! I was told 2 months ago to use Comcast. I certainly wished he hadn't. Now, is there anybody out there who can help resolve this for my handicapped son? Only he will suffer from them not working with us.

Comcast would just say, 'We don't have any record'. Finally, the technician did come on Saturday. I can't wait to get Verizon FiOS or any other cable company in Florida in my area. What is wrong with Comcast? First, the company gets work thru contractors and contractors have sub-contractors.One hand doesn't know what other hand is doing and we, customers suffer. I would like to write a nasty gram to Comcast directly. Once I moved to Florida for good, I will get satellite and get everything thru them or different cable company.

After being open 6 months, I ended up selling my space (as allowed with my zoning, and commercial real estate lease) and will take about 6 months to a year before reopening another location. I called Comcast to inform them I would be sending an attorney form, and was met with thug like behavior from the customer service rep. He informed me the last couple months, policy had been changed and that I would have to pay an 1100 disconnect fee?!? I told him that the salesperson promised me over 5 times that this was not the situation. I feel as if I was dealing with the mafia (not joking!). I asked to speak to his supervisor (which he tried to avoid). I then go to the supervisor. Initially, he told me Comcast has never had that in place (sending in attorney letter to discontinue without cancellation fee) then after I said, "That is funny. Your rep just told me that was the policy and that you just changed it.

Again, thug behavior just threatening me. So, I went into tea party mode and let him know that I was not a manipulator, I did not try to take from the system, that I am totally capitalist and am not trying to "take" from Comcast. I stated that the only reason for me signing on was because of that guarantee. He then went on to tell me if I found someone to take over my service he would let me out of contract. So, now to avoid 1100 in fees, I have to try to find an individual to take over my service. I would have zero problem with this (just like my cell phone contract) but that was not what I agreed to? How can a company do this? They do not have this policy for home service, just business. By the way, at the end of the phone call the supervisor said, "Elizabeth, I totally believe you." Your sales rep lied to get you to sign on and I am writing to him telling him not to do that again. He said I use to work in sales and that happens (not word for word but sentiments! ) I am looking to transfer account, if I can't I guess I am filing in small claims court.

They told my son to call me and tell me to come home to pay or return the boxes I do not have. To this day, 41 days later, I was told by a rep from Comcast these exact words: “What do you want us to do about it?” I want it fixed. I want an answer for a correct bill to pay and my boxes I returned to show—this is what I want. Nothing done as of yet. No resolution, no call back. Still frustrated with no answers. Can not even give one good star for overall experience.

When I received the next bill, it did not show many of the things that were promised, plus a service call charge was added and I paid for October and was informed that I would receive the changes on the next month's bill. I canceled the service. I was owed a refund of $82.30 and they sent a refund of $35.06 which they claimed to be what is owed to me for 16 days of service for two months. This service was a zero.

I went on seasonal service. It returned in April, and my phone was mostly static, and it was difficult to speak to people, or make phone calls. After 4 years the issue still exists. I am paying close to $200.00 for bundled services, and my phone works sometimes, and I have intermittent service with the internet. I was calling the company so often that I was being charged a service charge, so I picked up the service protection at $4.00 a month. All in all, I have paid over $8215.40, for the time that I have this service. It is shoddy, poor staffing, inept people, and they'll steal your money.

I just found out that it is owned by GE. No surprise there. GE is part of Acorn and Acorn helped get Obama president, who is a disgrace to our country's values and patriotism. I have contacted the headquarters, I called the FCC. I will keep at it until something is resolved.

They tell you a manager will call you back, you just have to sit home from 8am to 8pm and wait for them to call. #1, I have to go to work to pay for my service, so that’s a bit much. #2, I have a life other than waiting on Comcast to call all day long. And the messed up part of all that is after you wait from 8 am to 8 pm, you’re still waiting because no one is ever going to call you back. It’s just a way to get you off the phone so they don’t have to solve your problem. Comcast: I am not, and I repeat am not, paying a second deposit. One more attempt at getting this resolved and then I just give up. What a joke this has been. Fix it or I go to another company and you don’t get my $150 a month no more.

I was paid up until October 19, 2011 for my cable. On October 18, 2011, I was given a promotion for the package I have which is $10 basic cable, $9.99 for digital preferred tier which includes 1 digital cable box and 1 remote control, for a total of $19.99 a month. The total bill per month is $20.90.

Today, I called to see what the overcharge on the bill was, when it has to be $20.90, not the $24 Comcast sent me a bill for.

As of October 19, 2011, when my promotion took effect again, I have not received my On Demand Encore which I had in the same promotion that I had before. It says buy and you need a subscription to Encore which I do have with the package. They did not give me what I should have in my package and they are trying to overcharge me in the billing.

I am not getting my On Demand Encore channel at all, I am also being overcharged by Comcast, and I am not getting the channels in the package that I'm paying for.

A few days later Comcast showed up, to fix the line on the property close to the house. The technician stated that he was not equipped to fix the line on the street, and that we needed a bucket truck with a street crew. He noted on his form which I signed noting that there was an additional problem needing to be fixed on the street. A call was made to Comcast to follow up, we were told that "yes, there are two separate orders", one for the house, and one for the street.

Subsequently, we have had two additional trucks show up over the past two weeks, neither one was the correct truck to fix the problem. Both were just like the first. The last truck driver/technician said that we needed a maintenance crew to fix the feeder line, and that he would call his supervisor, and have a truck with a street crew, in a bucket loader there. Yesterday, no truck showed up!

We have now also called the executive offices, our local Comcast liaison, who does not return calls, and still have no phones, TV, nor internet. They, Comcast, obviously cannot be bothered to fix a problem with one customer. We are now out of connection for 2 weeks. There appears to be no one to speak with at Comcast, who can tell us if, or when this problem, will be remedied. They just will not respond with the correct equipment to do the job.

Two months later, I called and asked about my free modem, they told me that there was not such an offer! I called and talked to three reps and the problem never got solved. I just got tired of it and went ahead and purchased my own modem and returned the Comcast one. Now one year after my first agreement, Comcast raised my price to $115 and said that the original agreement was only for 1 year, not 2. I got lied to twice from Comcast!

First, they promised a free modem, then promised $99 for 2 years; both promises were a lie. After talking to three reps including a supervisor, this time, Comcast wants me to sign another agreement for a 2-year contract to keep $99 for the first year, then $115 for the second year. I told them all 3 times to pull up my conversation records when I called back in 2010 and verify what they've been promised, two reps told me that there is no such record to keep for this long (really, one year?). But the third person I talked to (the supervisor) told me that they can go back and find out. And I will see any changes in my next bill if they are able to find something, otherwise, I won't hear anything from them.

I like Comcast and like to stay with them, I hate changes. But with this kind of business practice, I don't think I will stay with them much longer till I see my next Comcast bill. I don't really think Comcast is doing anything about this by looking at this ticket number, the last 4 numbers just repeated the first 4 numbers, I got lied to by Comcast the third time!

Then I called and spoke with Ms. **, who informed me that the box was active and that she would still be charged for this box until it was returned. I told her that we would be cancelling service. She then stated that we would be charged $80 for the box. This doesn't make any sense. I will complain until it does make sense to me. If that means going to the media or calling on elected officials to investigate this matter. Since when did your employers stop stealing from you or making mistakes? It is a disgrace that a business so successful would be so petty.

Then, I called them and went to the local office to correct it. The local office guys are nice. They knew it is a system error and corrected it. But they would not be able to give me the refund for the overpay part of my last payment. I was told to wait for the refund. After two weeks, I got nothing. Then, I called the customer service. Again, I was told I owe them a modem. I went to the office again. The funny thing is that the Ecare wants to "chat" with me to solve the problem. But I "chatted” already, and I want them to call the local office to confirm what I told them is true. But the answer is "they are not allowed to make a call to local office". Then why do they want to chat with me? Do they just get bored with their job and want to have someone to talk with?

After phone calls, threats, and screaming; the sales rep, Frank, asked what could he do to keep my business. I told him I wanted the DVR and was not willing to pay extra. He said no problem, until today when I had a bill for $205.28. I have given them $25.00 down and on the internet it said I owed $45.84 which I paid one day before the due date.

On the bill I received today, my previous balance was $80.26 and I paid $45.84. I called my sales rep, Frank, who gave me his cell number and said he would always be there if I needed something. I received a call back that afternoon from him, telling me my bill was $127 and not the $96.95 he quoted me because I got the all-room DVR.

He also informed me that he told me it would cost more, which was an outright lie. The bill I have is so confusing that I don't know whether I am coming or going. He also informed me I could just cancel if I don't like it, which I did. They could not come out until the 15th, which is 2 days before the bill is due.

Tomorrow I am packing up my internet/phone modem and my 3 boxes and I am returning them to Comcast. They also refused to hook back my satellite which I did not cancel even with the issues I have had from the beginning with Comcast.

They have a 30-day money back guarantee; however, my guess is I'm going to be billed for another $40.00 or so. If that is the case, I am going to contact the BBB and file a complaint.

I now have to pay my satellite provider $100 to come hook back my satellite. I have to find another internet provider and I will no longer have a home phone. Switching was supposed to save me money but in the long run it has really cost me.

I was beyond upset. I repeated that I signed a 1-year verbal; the representative put a number 3 down not a 1. This was not what I agreed to with the representative while I was under construction. I asked for a manager to call me but no reply. I also called my representative but no reply.

To this day, I have not received a reply. I was not happy with the service and I thought my 1-year contract is up and I will call and cancel the service, only to find out that the representative did this. The other fact is that, Comcast was supposed to list my business; when you call information, they don't have my business listed a year later. Beware of Comcast

I talked on the phone with Kiasha, the manager, and she told me the two men will be "written up" but Comcast will not honor the agreement. This is, in my viewpoint, a "bait and switch" and I am angry that Comcast chooses to treat customers this way. I wasted my time on tuesday, and on thursday, waiting for the installers to start my service. They left saying they had the order and they couldn't do anything. This shameful practice should be stopped and someone needs to help consumers with this fraud. I have called and emailed Comcast about this, and the only response to this was that the gentleman who set it up will be written up. This is not acceptable.

I waited a little over two weeks and called, this time, after being hung up on twice and calling back, gentleman I spoke with was not helpful, kind, or courteous -despite my starting out pleasantly and he could find no record of my order. The warehouse knew nothing about it and there was no record of my having called, despite my having both the old and new order #s. I asked him to make note of it and the fact I was very unhappy. He was rude to the point I hung up and emailed Comcast cares with transcripts of all my calls. A Mr. Carlos ** contacted me, and was dumbfounded at the trouble I had gone through and the uncaring attitudes of their employees. He wiped the slate cleaned, set up an appointment for a tech to bring me the items I had ordered, and install them, all free of charge! Great! Thank you!

The day before the tech was to arrive I received three very large boxes by UPS, and yes, inside of them were all the orders that no one knew anything about, that had been canceled, etc. I immediately contacted Mr. **, and he promised we would not be charged for the items, and would receive a credit for all the past inconveniences (Have not seen that yet). Tech came out to install the DVR (Had to replace it once already and the "new" one doesn't want to record) and the set-top boxes (Had to have the one replaced twice already and the other just shows to be announced despite a tech walking me through the rebooting steps). We were charged for two new outlets (Total of three) though we have always had three and the new ones were not new, but had been here 14 years.

The tech even told me as he was leaving, Comcast really needed to get their act together. So, my overall experience with Comcast, over the last 14 years? I find -despite the employees comments I have read- that Comcast has some of the rudest customer care staff I've ever dealt with. Rude, nasty, sarcastic, and mean. The phrase we are people too means little to me, because when you are behind that phone, speaking on behalf of Comcast, you are no longer an individual with baby-feelings that you allow to get hurt when someone frustrated with the service you provide, takes it out on you. You are Comcast. They don't know you as an individual, and don't care to.

They want what they paid for to work, and work well- they want the service to justify the expense of the cost (I am now paying 119 a month, for really nothing other than being allowed to view the channels I should be allowed to view any way), which can, at times be a lot more than what we get back. By the time they get to you, they may have been hung up on numerous times, pawned off on others that had no idea what they were doing, or simply lied to. Your feelings get hurt by abusive customers? Too bad. That's what you are there for. To settle their problems. Suck it up or quit. We don't need people that "just don't care about your services problems". We need people that realize their company is not always honest, reliable, or even kind.

I filed numerous complaints with Comcast, including the President’s Office. The local office was rude and accused me of not putting my dogs away. This was ridiculous! Over 2 weeks later, a technician installed my services but I was assured I would not be charged. I was also told by the President’s Office that I would get $40 credit for the customer guarantees and my account would be credited for the time I had no service. None of this happened. They didn't even call me back! Now my bill is over $800 and they are acting like they aren't crediting me anything!

My present bill is $339.84 and I have paid over $500 to $600 in the last 3-4 months on cable and internet. I do not have the special bundle with HBO and Cinemax show times or other movie channels just the regular one and I upgraded to get some gospel channels that I love to watch. I want to get this straightened out but I need some help to do this. I have told them that I will pay half on the third of November and the other half by the 17th of November to get this paid up to date without loss of service but they refuse. Please help me. I am on Social Security and that is all I can do. I do want to get this straightened out. Why can they do what they want and refuse to work with the consumer to keep service on? I will not be able to get e-mails after Saturday unless you help me. Please call me. Thank you.

I would like to know if somebody can help me please. On 09/19/2011, I called and reported this problem again and they gave me the ticket # ** to investigate happened with this problem. But today, 10/23/2011, I called many times and they still wouldn't transfer my call to the customer retention department.

I don't know what I can do with this problem with Comcast Cable in Houston, Texas. Thank you for you help.

This morning, a person showed up. He was on the phone the entire time and made the problem worse. We now cannot get the guide to see past four hours in the future. He said someone had made some temp repairs in the switch room I hallway and never completed them. I asked for his supervisor's name and phone number which he wrote on the back of the work order I refused to sign and skinned out. I called the number and it was not a Comcast supervisor -- he lied. I now have another call into Comcast. Tomorrow I am filing a complaint with Alexandria City government.

Then, he had to install the cable line in the two bedrooms because it wasn't there yet. And he said: "It's going to be $15.00 extra per room. Are you okay with that?" I was like, “Yes that's okay.” He said: "No it's $15.00/room, do you really want to pay that? It's more work for me. Can you afford it?" Now do you assume I'm broke? He finally set everything up and charged his drills in my house. He should have his equipment ready to go. In my opinion, he shouldn’t charge anything in my house. You're using my electricity. You should come prepared. Well, he was going to leave without having me sign my paperwork, telling me my new phone number, and giving me my "welcome" packet etc.

We went to put the TV on. I was checking my e-mail and noticed they both didn't work at the same time, so we called in. Of course, it won't be until Wednesday of the following week for a tech to come out. The tech came and couldn't fix it. We needed another tech to come out because this one didn't have the tools required. He told us it will be 24-48 hours. A week went by, so we went to the Comcast store and talked to them. The girl told me a field supervisor has it and would come out the next week (we went on Saturday). A week went by and no one came, so we called in again. We were told someone would come in a couple days. Nobody came.

Finally, we called again yesterday and we were supposed to have yet another "tech" come out on Sunday. We will see. But I called the corporate office and talked to a Chantel. She told me a Reginal rep would contact me on Monday because of this. I was told by Comcast they won't charge me for my services (once it is fixed, I have to call and they will adjust it off). But I told Chantel at this point that isn't enough. I have been disrespected, ignored, lied to, and made fun of. It will take more. We shall see what the result is. But I do know that I will cancel and keep complaining to anyone who will listen if they don't do something soon. It's almost been a month.

When I called to get it turned back on, they first told me that it would take a week to get someone out to me. After 1 hour on the phone, it was fixed. Now, I have been waiting for a $118 refund since July 2011. Every time I call, they say they are sending a new check that never comes! If I don't give them their money, they cancel my services and report to my credit, but what happens to them if they don't give me my money? They should pay me interest!

On September 27th 2011, I called Comcast and spoke with Susan at 8:20pm. She told me that my bill would automatically go up after my contract was up. I told her that my contract was for two years; she told me that I have to wait until tomorrow to find out what my contract was. She said that she was sorry, but that is all she could do. A week later, I have received neither response nor contact.

I am a college-educated mother with a child who is on the Nation School Lunch program. I live in public housing and I work a full-time job as a server. Now, I am spending 40% of my income to pay for cable, internet and telephone services. Please check into this discrepancy and adjust my bill accordingly.

3 days ago, my wife paid the bill using their automated pay system. Our cable was shut off anyway due to non-payment. I called the customer service department and gave them the information, including the confirmation number. I was treated like I was trying to get something past them when I just wanted to know about my payment. After several calls, the service was not restored and I hit the rudest people on the planet earth! None of them wanted to solve this by checking to see what happened to the payment. All they could do was basically say the payment was not made. I went ahead and made the payment again, but now there are two pending payments on my bank account for Comcast.

To this date, the second one still has not been found. My bank said Comcast claimed it, but Comcast said they have not. As soon as I can get a new company in here for internet, TV and phone, I will change. Run from them! It's not worth the hassle!

In August 2, I called and spoke to a gentleman named Mike with ID #Lofi 0611 at 2 pm. On the call, I explained to him how I lost my job due to my disability and that I was going through a painful life change and needed a payment arrangement. We agreed the first payment of $150 would be paid 8/30/2011, then another $150+current on 9/30, and a last payment $150+current. We both came to the conclusion that the balance of $300 would be paid.

I made my first payment on time. Then I received a call from the past due department which said that my services will be shut off. I spoke to the agent and explained how I made an arrangement. They explained that this is automatic, and that because I have an arrangement, I just call in to restore services (if that were to happen).

I'm very frustrated! I have been keeping to my agreement, and I called every time when that happened to restore. Every time I would call, I would have to explain the situation and usually speak to a supervisor, and eventually, I have it turned back on.

As of October 13, (My last payment of $300 I made and was cleared on the 1st as it should, and I even made the payment with the rep.) my services were shut off and as usual I called in. This time I spoke first with a gentleman who had me explain again the situation and refused to transfer me to a supervisor. So I called again and spoke to another rep and was able to speak to Shula with ID #3351 at 12:30 pm. I explained to her that Mike had noted my account of the arrangement and that this is my 3rd time calling because of this auto shut off, to just restore my service as usual. She refused to turn on my service! She even went on to say sarcastically that they (Comcast) send out a bill every month and that it's my fault for not paying it! I can't believe she made me feel stupid and irresponsible, especially during a time when I'm going through severe health issues and losing my job of 11 years!

I then explained to her how I just paid my arrangement and have kept my end of the deal. It's not my fault they granted me something they shouldn't have! I never had an issue! They did explain to me on a previous call when I had to get my service retired that the rep made a mistake and in the future, it would not be granted but for now they must keep their end. I requested to speak to a manager, and she said they weren't available! How is every time I request to speak to a supervisor or manager, no one's available!

I'm upset about how I've been treated like I've made this up--like I'm lying!--because reps don't log everything down like they are supposed to! I have made all my payments, and I'm upset at Shula for not taking consideration that it was the company's fault for granting something in the first place. She also said that I should know better and to look at my bill. I've been making my payments. In 2 months, I was forking out $750 for cable! I am going through stress and hardship!

I'm writing today to put a formal complaint to the company as a whole for not keeping to their promise (while I'm sticking to my end of the agreement!) and that they said it's been a "courtesy"! And that is also for the last two times of restoring my service when it was part of the agreement made! And now they're saying they won't and want payment in full.

It's not fair how they granted something and now changed everything (which make me feel like an idiot) and also the rudeness I received from each rep when it's noted and been this way since August. I'm sick and on a fixed income, and I am doing my best on paying their bill! And I would have caught up. If I've known my last $300 would have gotten me here, I would have used that for another bill instead! It is not my fault that an agent made a mistake. There was no issue until now! How is that fair?

I'm writing because I have kept to my agreement and Comcast has failed. And I'm to the point of going to the news. How does a company get away with treating someone who lost their job. It's sick! Going to Standford for research even! And I wanted an arrangement because they said they understood! Then pull this, especially when I have no money and still trying to keep my end of the deal! They're putting me through frustration every time I call and have me repeat! This is the first time in my life I felt so injust that I went this far to complain. Please help! Thank you!

Comcast called that day to check on the issue and assured me that I would get a credit on my account for the disruption well after 2 months I still have not seen that credit. Today, I called after receiving my monthly bill and not seeing any credit and was told that a credit for $2.99 to $4.99 will be applied to my account and I was furious that is what Comcast thinks I am worth. I have been a loyal customer for 25 years, only because Comcast has a monopoly here, well not anymore.

I spoke to a supervisor Laurie ** and explained my feelings about the small amount that Comcast was offering me was unacceptable because you offer $20 for on time guarantee and issue conflicts and she tried to offer me 3 free months of premium channels which I don't want or need and that value was $ 60. I just don't get it why Comcast won't make their customers happy in today's world.

Thank you Comcast for wasting over an hour of my time, and for stealing my money. That is what I call excellent customer service!

They put a block on my address for no service.

I have tried to work with customer service. I've been charged for techs coming to fix their own issues. And I have been accused of not being honest about my service not working, even after a technician could testify that I was without service. I have no choice but to terminate my services with Comcast, as it has come to the point that I cannot trust them. I now have a huge past due bill, with credits being removed from the previous month. I also am down to one TV with service.

Today, I was supposed to have a technician come to our location to help fix this issue, yet they never arrived. This was scheduled early last week. So, I called Comcast to ask where the technician was. I had to go through 8 agents (no exaggeration!) to get a number of someone who could "help" me. This number was going straight to the voicemail box of this individual. I'm truly fed up with Comcast and looking for a company who could provide me better service.

They have horrible customer service and are a horrible company to deal with. Thank God, I don't have to deal with them at home.

I asked for phone and Internet since I'm not a big TV person anyway. I was told that yes, the service could be placed in the address I mentioned before. But to be on the safe side to call at least a week for them to do a walk-through to verify.

I decided to give them a bit more time so on September 16, 8 a.m., I called and spoke to a Matt, had the inspection set and was given a code. I was told to call back on Tuesday to check but most likely would be getting a call back to let me know. No call back so I called on Tuesday morning. I have to actually demand they take the number I had been given.

The person I spoke to, Todd, I believe, said that no order was given and if I wanted I could set that up. However, after he got the number, he said that the check for service had not been done and it should be done either today or tomorrow, so call back then.

I called morning the next day and again I have to force the employee to take the call but this time I heard that not even my name is on the order in the right place. Matt, the first person I talked to, my name is actually on the notes but this is all. The survey was completed now "but no call because they were waiting for the new address to be added into their system. "

How long will this take? A week, I am told. To enter a new address? You can't do that? No, sorry, different department. Okay. Well I suppose I can wait.

Sadly, I could not wait. I either had to have a phone line installed or else lose out on the discount for my new home owners insurance. So I called back before five and told them what was going on.

Now I am told I had to wait two weeks before the address is entered. Then another week to have someone come out to the house. First I'm thinking back over the reason I was delayed in getting to the house in the first place.

Comcast hit my ** water line so now I have trash in the line. Why? Because they were putting down their equipment and did not check with my builders. Of course the builders are still fighting them to pay them for the damage done.

Back to the call, I stated that I was told this would only take about a week to go through. Checks, address entered and service sent out and installed. I was told sorry and to call back tomorrow. It should have already been put into the system.

I called back the next day and and the day after and the day after excluding Sunday. Monday, the 26th, I called to talk to someone and when I was told it would be another two weeks before my address would be processed, I asked to speak to a manager. I was told, "Well, I will note it and since they are in a meeting you should get a call back with two hours at the latest."

I actually allowed four hours to go by before I called back. I told the new person I was talking to what had happened before and that I wanted to speak to a manager. She told me that I should have been given a numbered code so that if anything happened I could use that to get a hold of a manager. She then apologized for everything and said she would expedite my call to a manager in which she did. She actually transferred me to a guy named Chris.

I told Chris everything I had gone through so far, including the damaged water line to having to change alarm companies because of Comcast dragging their feet. He then mentioned confusion on why this had not been taken care of. I was given his direct line, was told that he would be contacting the contractors to expedite my address into the system as well as the visit that was to come.

He said he would call me back sometime today or at the latest tomorrow with a status update. It was not until an hour of getting off the phone that my contact number was never asked for. I try to be patient, I really do, but man this is rubbish. After reading the reviews, I am actually cringing and wondering if I should bother with this company at all.

I do know they have personally damaged wiring in a friend's apartment when service had gone out to "fix" the issue. The issue was never fixed, the friend in question had to just cancel the service. I do know one thing: I won't contract with them if this manager Chris can get his people in order.

My service has been terrible for all 10 years and somehow has deteriorated in the last year to a point where our block has no cable service consistently from 9 pm to 10 am the next morning. I have to call and complain nightly and I'm told we will have someone there in three days to a week.

I called about my cable box in my room since the picture was blurry and I couldn't even see it so I called comcast and told them the problem I was having. Oscar told me he was going to turn off and on the cable box, which he did but the pictures were still the same and after that he told me that I was still experiencing that problem because I had to pay more for the cable box, which was free and that I could only get 33 channels. When I asked him since when did they change the rule, he put me on hold for five minutes then told me since last year, which is not correct, then the phone got disconnected.

I called again and I spoke with Claudia who told me something totally different and fixed it. I asked her if I could complain about the first call and she said yeah and put me on hold to talk to the manager for half an hour. I called with another phone while I was still on the other line then one lady picked up. I told her the problem since I was on hold on the other phone. She said okay, she also put me on hold but we never got to to talk with a manager.

You guys should hire someone who knows how to handle costumers and has a good attitude and also someone who gives the right and the same information.

Today, 9/26/2011, at 12:10 pm, a technician in my neighbor's yard up on a ladder on the pole cut the line going from the top of my house to the pole letting it fall in the yard where my 2-year-old granddaughter was playing almost hitting her with it. Then he refused to come pick it up or take it away because I would not let them in my yard the first time to make the repair. I have repeatedly tried to call and speak to supervisors or managers, and every time I am transferred, I am hung up on because I do not have a phone number to enter in the phone system to get anyone. I have tried every way I know how to get through the automated machine (and I work at a call center so I know how most of them work), but with no outcome.

The line is still laying in my backyard and I am still unable to get anyone on the phone. I have no idea if this line is live or dead and I have pets and children that play in this yard all the time. I am at a loss as to what to do at this point. I so hope this qualifies for an attorney. This company is mean and hateful.

Unfortunately, since Comcast seems to have quite the Monopoly on cable TV service, I know that is impossible. It's even sadder that the Comcast customer service just continually gets worse. And since I pay a lot of money, I would like to be treated like a valued customer and not like I'm a hassle and that my business is unwanted. I don't have much hope left these issues will be addressed, but maybe filing this complaint will help at least a little. Thank you for listening.

Elizabeth

Also, we placed an adapter on this specific TV and lines and it worked fine. Obviously, it was the Cable Box. We returned the Cable Box to Comcast three times, only to receive old, reconditioned ones that either did not work or only worked for a few days then went out. For the price I pay per month, why can't Comcast give their customers a new, working piece of equipment? In addition, where's my credit for lack of cable and cost of gas to keep running your crappy boxes back to the office?

Not one but two Comcast technicians came into my house and dismantled my existing TV antenna system, Satellite system, and part of my Ethernet network! After two separate installation attempts, two technicians, two lost days of work, and still no service. I asked them to remove all of their equipment and return the house wiring to its original condition. What I got were two technicians that got into their trucks and left! They just left! I had to disconnect their equipment and attempt to reinstall some semblance of a working system until I could call out an expert to do the repairs.

Calling an expert cost me $138.0 just to get part of the system(s) in working order and the rest of the recabling will take several hundred dollars more to trace each wire or cable that these clowns removed for no reason!

One last note, the so-called technicians come in rundown trucks, no Comcast markings and it seems to me that they are hired outside contractors. I don't think these "gentlemen" were Comcast employees. At least the AT&T guy that came to repair some of the damage, which these guys created, was neat, had and ID, and had a marked truck.

I wanted to switch to Comcast because of a lower price. I guess, you get what you pay for!

Comcast knows exactly what's going on! The consumer is getting screwed by bait and switch tactics. They should be held to their offers and stop acting like the monopoly they are.

On September 21, I contacted Comcast via live chat to inquire about the change in my bill date. I was informed by Josie ** that the first bill from Comcast is prorated depending on when you requested service. My first bill was not, I paid for a full month's worth of service. Josie informed me that my service billing cycle is from August 21-September 19 and September 20-October 10. I again asked about the change in my bill date from the 21st to the 7th. I then stated that my being billed on the 7th of the month is not one full month's worth of billing and that it is actually 17 days that I am being billed for since my bill is due on the 24th.

I then asked how can Comcast bill me on the 7th when I did not request my initial service until the 20th of the month? After reading all of the complaints against Comcast, I am astonished that they are able to get away with all they have been doing. One customer through out the possibility of a class action lawsuit against Comcast, and I believe that customer has the right idea.

In the meantime, it has been a month with no service. Meanwhile, my son discovered wires that were previously used by last tenants so he plugged them in. Wow! They worked. We have cable TV. No drilling needed! I called Comcast, and said we do not need a tech, and just to please turn on the DVR. They said sure and we're good to go.

The next day, I turned on the TV and ..., "Please call Comcast as your service has been disconnected", so I called Comcast. They said service is now inactive, and they do not know why and will have someone call me in 24 hours. **! They are the worst I have ever dealt with! I would never recommend them to anyone!

Wow, I thought that Comcast was better than the other guys. I believe that because of the subcontractors, the new people don't know what they are. As of 18 Sept 11, my girlfriend is still struggling to get someone come over. I told her that if nobody shows up for today, she should cancel her service and check the other guys. I don't think that she will recommend Comcast to anyone. I think that Comcast should be oversight by legislature--either by county, state, or U.S. congress.

I moved on 7/22. On 7/25/11, there was a bill from Comcast in the amount of $295 with installation and other charges that were to be free. I called Comcast and was told my bill was now over $300 (it should only be $107/mo). I sat on the phone for over 3 hours two separate times in one day to get my account credited. They finally credited the account. When I called the next day to make payment, it was only $41.76, so I paid it. I got another bill for $214 ($107 plus the balance for the first month's bill of credits). I just called Comcast again and sat on the phone with a supervisor for over another hour. I told her that I paid the first month's bill in the amount that their office told me to pay. And I told them that they can't put credits from first month's bill onto the next month's bill. That's illegal. Now they are threatening to turn off my cable for non-payment. The bill isn't due yet. It was because I told the supervisor I was not paying anything more than $107. I really hate Comcast.

Now that my complaint has been "escalated", they have told me not to bother calling them because they already know there is a problem and they have no idea whatsoever when or if it will be resolved. I have instructed them not to even think about sending me a bill until the problem is fixed. I had DirecTV before but my condo association doesn't allow dishes anymore. So, my last resort is AT&T. At least I can get most of the shows on my computer for free at piratebay.org in the meantime.

Just over a month ago, Comcast said they were sending the info to the rebate center. It still didn't show up online. I called the rebate center, they said it takes up to 21 business days to reach their system. That period ended over a week ago. So I checked today, but it's still not in their system. I called Comcast, they transferred me to another number that asked me to verify my info verbally, and which was supposed to generate "code" on their system enabling rebate to be processed. I called back and asked why they had not done this 7 months ago, if it was required to process my rebate. No answer, and I was told that there were not any notes in my file of me having called them about my rebate (I had called them specifically for this over 6 times starting in May). I was also told that I was on a two-year contract, that my rates are going to go up after a year, and I will be charged an early cancellation fee if I cancel or reduce my service.

The only contract term when I signed up was that I needed to keep my account in good standing for 90 days in order to be eligible for the $250 Visa Card. I checked the rebate center online again, and still got the "no record found" message. I called the rebate center, and they told me that my offer has expired. The girl I spoke to saw that my case had been opened in August, but had expired since then. I asked how it was possible that they opened a case, then told me to wait 21 business days before calling back, only to tell me that my offer expired during that waiting period. She said to contact Comcast for alternate reimbursement. I asked to speak to a supervisor, and she said she could transfer me to Comcast. I said no, that I wanted to speak with a supervisor at the rebate center. She said, "Okay, please hold" and transferred me to Comcast anyway. I called back and requested to be contacted by a supervisor or manager, but they haven't called back. I also requested to be contacted by a supervisor/manager at Comcast, but they have not called me either.

I signed up for Comcast, on 9/8/11. I called back to add a detail and right off the bat, the order was messed up. Good thing, I called back, right? I had signed up for the Triple-play package, which is TV, internet and phones. The next day, the subcontractor comes to do the installation and guess what? The order is still not right. He tells me that I have to call in. I know he's telling the truth because the guys aren't actual Comcast employees. I called them and "surprise", the package that I signed up for and what they say I got, are two totally different things.

Bigger shock: the price they quoted me is for fewer channels than what I was told the day I placed the order. So now, they want to charge me $30.00 more for fewer channels. So, I have this Comcast ** in my house, now. We turn on the TV and the channels aren't all there, the DVR doesn't work and oh, by the way, I now have to purchase a router and all new wireless cards for the other computers in my house.

I don't blame the guys who install the equipment. They are contracted out. Plus, I worked for Comcast briefly and I worked in Direct Sales, which are the people who deal with the subcontractors. So, FYI, I don't yell at these guys when ** gets screwed up. Customer Service is who you need to ream. Customer Service will say anything to get you off of the phone. I know that for a fact, because I was trained in Customer Service, too. They word the so-called "notes" so that when you call back to complain, which you will, I assure you, the notes are vague and don't come close to what you were told.

These people can do whatever they want, to whomever they want, because people don't stand up to them. Ironically, the guy who installed our U-verse used to work for Comcast, so he and I talked shop. He left Comcast because he got tired of being cussed out over issues that Comcast so-called customer service had caused.

See, the guys who install your service are only allowed to do what is put in the paperwork. Otherwise, they can get into trouble and lose their jobs. It's really easy to yell at them because they are a physical person, there in front of you, to take your anger out on. The bottom line is that Comcast has lousy service, they lie and they will rip you off, without blinking and they sleep fine at night.

Funny thing is, they're losing money hand over fist, but they continue to run their business unethically. If we stand up and fight these companies when we get screwed over, we can do something about it! The problem is that people who want to put stuff past them and start fresh, so they let it go. This is our hard-earned money that they're stealing!

I've seen many businesses, over the years, who went under because of their shady business practices and it comes back to bite them in the butt. They get away with it for awhile, but believe me, if we stand and fight the lying, thieving **, they, too will go under! Who's with me? And for the record, U-verse is much better. The connections are better; you can run multiple computers on your network, record 4 shows at a time. If you're watching TV; however, you can only record 3 while watching that 4th channel. Plus, my kids can set the DVR to record a show, and then watch it on their TVs, instead of using the living room's TV, which my husband and I use to watch.

The picture quality is much better and you don't have to worry about outages, all the time, like you do with Comcast. Also, cable internet is hooked up to a hub, which means you share it with 4-6 other houses, on the average. That affects your internet speeds and can bog it down so much that even if you only have one computer in your house, you experience serious lag. Just imagine if you have more than one. U-verse reps are a lot more helpful and they try hard to fix problems and they will find a way to make you happy.

Perhaps a notice about the changes in equipment was sent along with the invoice to those who receive a bill in the mail. I don't know. But I received nothing. Instead of giving me a chance to make a decision, or preparing for the change, my service was just discontinued in the middle of the night! The chat line rep has offered to mail 2 DTA boxes to me at no cost. He seemed to feel that this was a concession that would make up for the loss of service in that room for 3-5 business days, and the inability to finish watching the football game. I disagree! I feel I pay for service, and it's service I should get! If changes are needed for me to continue service, it's Comcast, the service provider, who should be responsible for seeing that I receive what I need for that service. With that, at the very least, I am aware of changes.

Comcast has an angle for everything and charges tons of extra money for things that Verizon automatically includes in their service. We have had Comcast for less than a month. While the Internet connection is fair, the cable quality is downright awful. The channels continuously go blank or "scrambled" for several minutes at a time and the Channel Guide seems to reset and has "To Be Announced" in place of program titles. Needless to say, after less than a month of service with Comcast, we are switching back to Verizon now that the strike is over.

With all the customer service agents and supervisors that I have spoken with, they have granted me the "Comcast Customer Guarantee" credit. I have been a customer for quite some time (over four years) and service was paid for every month! I am contemplating about dropping them as a carrier and continue to report the employees for their lack of information representing Comcast and the unprofessional technicians that we allow into our homes. Nothing has yet to be resolved on my end. I am a very disgruntled paying customer!