Xfinity Cable TV Reviews

I applied for internet essentials on 12-1-2014 and was approved for the service and received a welcome letter on 12-15-2014. I also received two bills with no charge and patiently waited until 1-3-2015 for the modem that was promised but never received. I called Comcast and spoke with two operators, by the end of the call I was assured that I would receive the modem, that my account just needed to be activated and that was taken care of that day with the phone call. I waited again to receive the modem they said they sent but that was a lie, they never sent it.

Since December 5th I have had constant problems with my cable. Equipment malfunctions, activation problems, wireless problems. Services added or deleted with my authorization. Comcast employees keeping me on hold for hours, also saying they have no idea what’s wrong and no idea how to fix it.

I have been on the phone with Comcast this evening now for two and half hours... I get transferred and transferred and have to repeat everything over and over. My Modem that I have had less than nine months died I went to pick up the new modem. Waited "25" minutes at the local store to exchange. Came home and plugged everything in to find that NO ONE IN THEIR ORGANIZATION HAS A BRAIN!!! I am sitting here looking at the modem. The phone line is plugged into Line "1", and Line "2" is lit... Do you think there might be a problem? Gee… I just figured out they gave me a USED MODEM. I pay these people $250.00 a month for service... What service???

Nov. 07, 2014 received bill for $222.54 for XFinity bundled Services, Had a total of 5 or 6 techs out. Another bill for $153.18. still problems. Another bill for $190.00, was told by last tech that their sm. box on upstairs TV was insufficient. ACCT# **.

Always have high hopes that they have resolved their issues, and it consistently proves me wrong. The positive part is the cable/internet service itself, which is good. The sad part is their billing is wrong, phone VRU is always screwed up (called 6 times a moment ago and it hung up after keying in 4 levels of info each time), their call centers are based in India where you get a mixed bag of people barely speaking English or simply pretending to act on your account and never even leave notes let alone deal with your issue. The local branch is like a medicaid office, and most customers are on the verge of a riot, poor employees who are trying to help resolve their "automated system" that can't seem to handle the volume of accounts it manages. My current balance, for example today, should be $82. The phone system says it is $116 past due, and requires a payment of $125. This has been like this the entire length of my services with them.

They keep up rising the bill, always found an excuse for it, poor customer service or none because no one will help or take your complaint. We started the service a few weeks later, we were not happy and asked for the package to be change. The lady said no problem and three months later we were billed for an extra month because of the change we asked for. They never tell you that everything you do or ask for will come with a new bill amount. They they said that they will help me by splitting my bill in two and I was happy. When I called to pay, my bill changed because they charge me for not paying the whole amount. These people are not clear, they just say what is a convenience for them. Horrible experience nobody deserve to have.

I had recently relocated from Boston, MA to Fort Wayne, IN and in the process I had contacted Comcast that I would transferring my services. Well, I thought I would be all set until I received a nightmare phone call from Comcast collections that I owe $857. I don't know what happened. I know that upon setting up utilities for my new residence, I was given the opportunity to speak with someone in Allconnect to help with cable set up. I spoke with someone in Allconnect informing them that I was transferring my Comcast service. Long story short, I was duped into getting the xfinity HD preferred bundle. I did not imagine or think that I would have my previous account be sent to collections. Why did this happen? Why wasn't an effective transfer for billing purposes be done?

I have been trying to get Comcast service since December 23rd 2014 and I have had 3 different service technician come to my home. Every time they come they tell me I need a special order for cable outside but not to worry because they will put it in for me and someone will come out to fix the problem within the hour. Well, a month later I still don't have cable and no order was ever put in. I had to call myself and put the order in just to be told it will take at least 48 hrs for them to come out. Really thinking about just switching to VERIZON.

I called Comcast customer service, and first it took me more than two hours to get a hold of someone. Then they started transferring between different representatives, which all were unprofessional. I understand cost cutting by outsourcing your customer service, but putting unprofessional and skilled people on the other side is a shame. It feels like the company is taking advantage of the fact that they are operating in an oligopoly where they can control the consumer. I think it's time for the government to take action and fine Comcast for their horrible business relationship with the consumers.

The first time I called Comcast and their customer service line was down. I figured it would up again the next day. Try never. I have tried calling the 1-800 number on and off for weeks, and it drops my call every single time after I go through the call menu. This is a communications company for God's sake!

Put a contract on a house on 12/23/14; went to settlement on 1/5/15; moved in on 1/9/15. Signed up for Comcast Services on 12/26/14. I agreed to pick up my equipment & self-install after I moved in. Was told a confirmation # & account # would be emailed to me within 24 hours. On 12/28/14, I still hadn't received a confirmation email. Therefore, I called Comcast. No account had been established on 12/26, no equipment ordered, etc. I again placed an order for services. I was told the equipment could be shipped to my new home. I emphasized the settlement date and told her to ensure shipment came no sooner than Jan. 5 (I moved locally). We discussed in detail the plan I was purchasing, which included 2 free years of HBO. The equipment arrived at my new home several days prior to closing.

Early November my husband returned all of our Comcast equipment to Comcast and I cancelled the service over the phone. I was told to expect a partial refund since we had already paid for December's service. In December we received a bill, but I assumed it was a mistake. Last week we received another bill stating that our account is seriously past due in the amount of $654.58. I called Comcast. I was on the phone for one hour and forty-five minutes - being transferred and placed on hold. The final person I was on the phone with said that the department that would handle the matter is unavailable and that she would email me and call me back to resolve the issue. No one has called nor has sent an email. I just called tonight. My account is still "past due", and I've been on hold for 30 minutes.

What I will describe is my own experience and I will speculate about what I believe Comcast is doing to all customers. I've had a 25 mbps Internet only account with Comcast for approximately four months. The first month and half after becoming a customer I was consistently achieving bandwidth throughput down rates of 25 mbps to 30 mbps on the Ethernet. After the first bill I started noticing and recording a consistent bandwidth reduction at specific times of day. I called and complained and was informed I needed to upgrade my outdated cable modem. I found this odd because only a week prior, my old cable modem was adequately handling the data rate I subscribed to.

If you are thinking about signing up with Comcast think twice about it. The people that work there are **. Every time I call to ask a question about a outrageous bill I wait on hold for 10 minutes then my call gets dropped. I only had their service for less than a month and they're trying to get $500 out of me. They just keep sending me bills. The customer service people never understand my questions. I hate this company so much. Do not go with them. I would rather watch paint dry than watch their cable service.

I have been a customer of Comcast for many years now. My home service is very erratic and despite several complaints, the issue has not been resolved. The trouble began on or before 12/16/2014 and has not been resolved yet. A Comcast technician visited on 12/22/2014 and saw the Orange cable that connects the Comcast Box near my home with another join from another Comcast Box 2 homes away - the Orange connector wire has been on the Road, in the rain and cold, and is stepped upon by people who walk that way, and is driven over by vehicles. I have been making complaints on the phone again and again, but to no avail.

I just moved into an apartment and apparently the previous tenants have a bad debt with Comcast so I cannot get cable and internet service until I prove to them that I'm not the previous tenant. As inconvenient as it is for that burden to be put on me, someone who just moved from 300 miles away and has no idea who these people even are, this has not been the worst part of the experience. In the past two weeks I have worked with 8 representatives to attempt to get service. Not a single one of these reps has called me back although most of them told me they would.

I have been trying to get service back into my home for two months and counting. It has been determined by company reps (that's correct, reps...plural) via on-site observations, pictures, measurements, etc., that it is absolutely necessary a new better line be run to my house from the pole. They schedule times to do this and a technician shows up all set to install inside but wait, there needs to be a new better line run for that and obviously, that can't be done by one person. So they schedule another date. Tech shows up alone and agrees there needs to be a new better line run to the house. "Hey we need to reschedule this!" New date arrives, tech shows up alone, determines there needs to be a new better line run to my house before he can do anything inside the house. Schedule a new date. New date arrives, tech shows up. Lather, rinse, repeat...

I been with Comcast since January, 2011. From paying I believe back then $80-$90, now I'm paying $179.76...for basically the same thing! We have added a new box, that's it! I don't believe it's fair for us loyal customers for our bill to go higher because the "promotional time" has ended. Instead of trying to keep us, you treat us disposable once our contract has ended. To make it worst your costumer services suck!!! When you try to see if there's something else they can offer to lower our bill, we got an answer of "you saved enough money with us through out the yrs" so basically now you are charging me what I saved? Isn't that the reason why we took Comcast in the first place, to save? The person didn't even try to offer me anything. I been 4 yrs with this company, I even moved and continue with your services. I told the person I was going to discontinue the services, the person simple said "ok, let me transfer you to that department"...where obviously he just transfer me to the generated answering service.

My wife and I have a very low costing Internet. No specials or anything, just ease of use. So imagine my irritation when my internet gets shut off for "not paying" and I discover it when I am just getting home from a long day's work and the call center is closed. So I make sure to call the next day, and they can't turn it on unless I make the full payment, so I ask what it's all for and they say there has been a price adjustment and I'm behind on my payments. I specifically got the non special internet so this wouldn't happen. The employee argues with me, and I learn that there is nothing I can do. If I want to keep this internet account without being put in collections, then I must pay the amount they say I need to pay. I give in, and ask if I can pay it on the 14th and he says "Of course".

In November 2014, I received a letter from Comcast stating that our bill would increase almost 100.00 a month. In the beginning of December, I called Comcast to change the service so that our bill would not be so high. The customer service person told me that there was an open work order on my account that had been open since October and that it had to be closed before any changes could be made to the service. The customer service rep could not close the work order, and ask me to give them 48 hours to get the work order closed and then I could change the plan. I have called Comcast a total of 7 times (2 of those times, I was cut off). I get the same response from each of the different customer service reps I talk to. They are very polite, but ineffective. It is now January 2015 and I still have not gotten any response from Comcast, except that, "We can't change your account plan until the work order is closed." Of course, I am receiving the new HIGH bill from them, that they expect to be paid immediately. I am very frustrated and ready to cancel my service.The problem is that I have no idea what service I can get. I read the reviews, and all the service providers seem to have very bad customer service.

In November 2014, we declined further service due to increased cost. An offer from Comcast was solicited to continue for an acceptable cost. We had auto billing. Comcast pulled higher amount from checking and refused to refund overage. We called to cancel due to this discrepancy and was told the money was credited and again offered the agreed amount. We have the credit showing in our online account and have spent numerous hours communicating the billing error, however the balance from billing still shows the money due each month with added late fees. Billing has refused to adjust the mathematical error and we are now trying to finally cancel realizing Comcast is inept and not worth the frustration.

Have been a customer of cable for over a year. Recently I moved & added the internet service as a bundled promotion they sold me, which convinced me to cease my internet service with Verizon. Since moving, I have had nothing but incorrect billing charges, mainly being overcharged repeatedly. In addition, I had to wait months for credits because my service was also installed weeks after I moved in and on separate occasions still I finally received cable & internet. The customer service is hit or miss, but clearly there is no fluid system that they are all working from, therefore hours are spent on the phone updating them. I am FURIOUS that a corporation is allowed to treat its customers with complete disrespect. At the same time they have monopolized the area I live in so I am unable to get FIOS.

We requested Business Internet service installation, in a building that already has Comcast internet brought into the building, and installed in other suites. We requested it on 12/16. They still have not installed it, and did not show on 2 scheduled dates. Had to reschedule for next week, a full month after requisition for installation. ** service ever. Sheer incompetence and inefficiency.

Comcast is a total ripoff. I signed up with a $99 plan, and it keep going up every month. Now at 8 months later, my bill is $800, and nobody can tell me why. All the customer reps say it's because of past due balances, but I pay my bill every single month!! So how do I accumulate past due balances???? And no one at customer service can give me an answer, they just keep saying, "It's past due balances because you didn't pay the full amount!" BULLCRAP. I think they are trained to tell customers that, it's all a part of their ripoff scheme!!! I hate Comcast but unfortunately, they have no competition except for DISH, and DISH doesn't work everywhere! Comcast is a total ripoff and they should be investigated and put out of business!!!!!!!!!!!

Products and services are great. Some issues w/ overseas reps when I do have to call, but that is rare, so otherwise all good. The reps in the States are phenomenal! Have patience; in a company that big, things are bound to fall through the cracks from time to time, but they work hard everyday to make things right.

I received a letter from Comcast today telling me that they would begin charging me a monthly fee plus applicable taxes and franchise fees for an unreturned modem. Funny thing is that when I received the letter from Xfinity telling me to request a new modem, no charge, I was told that I could return the modem to Comcast or recycle it. When I called Comcast, the representative was no help and when I asked to speak to the supervisor I had to wait 10-15 min. The final word: It was up to me to go to the local Comcast office, show both letters and prove that I should not be charged for the unreturned modem. Xfinity apparently doesn't communicate with local Comcast offices. Good thing I kept the first letter.

I was erroneously billed $800 instead of my $80 monthly payment. It took Comcast over 3 months to resolve my billing issue after over 5 calls, each call consisting over 1 hour. I continued to pay my monthly charges despite the issue not being resolved. When it was finally resolved after 3 months of going back and forth with Comcast, I come to find out that my services have been discontinued due to a $40 charge that is outstanding. Called the number on my TV, as instructed by Comcast, which ends up at a Call Center. Spoke with Brad on 01/07 around 8 pm, who informed me that it's a call center and he cannot do anything to resolve my issue, except only take a payment from me.

Called Comcast Tech Support for Email account issue. Found out the next day Comcast update my plan and service contract without my knowledge and suspend the email. I called to find out how to resolve the issue and restore the service which recently signed but I was relocate to several different Dept such as billing, activation, technical but none of the service person unable to understand what is going on even they see on screen and keep asking the same questions again again and again, which times consuming and frustrated. And each transfer call had to wait on hold over 20 minutes to reach Service Support people. Spoke to multiple supervisors but didn't seem to coordinate to get resolve the issue and not helpful. Instead one of supervisor reroute the call to 3rd Party Vendor site which non associate to Comcast Customer service. This is the worst service ever to deal with and doesn't seem to care by company like Comcast and it is shameful and because in my area there no other competitor allow which blocked by Comcast.

I've called numerous times about my "bundle". I have the triple play with the home security. They tell me it's going to be over $600 to switch to a different bundle. I was supposed to have free installation as part of my sign up and that was not the case. After two months they decided to refund half, absolutely ridiculous. They told me it wasn't going to be much more than what I was paying before, it's over $60 a month more. I will be canceling my services and I will never go back. I had been with them for over three years and if this is how I'm going to be treated, then good riddance! I would recommend not even signing up for any services this company provides. You will never pay what you think you will be, it will always be much more.

Service was disconnected for no payment. When called automated bill pay, I was advised the balance was over 800.00 dollars for one month of service because of a telephone line that I never knew about and was told by your associate it was included in plan but even the person that took care of me said something was not right but to pay $200.00 and she was kind enough to connect service until I called which I have done over 10 times with no luck. Just get the runaround from one to the other. I am sure they have ways of seeing there is no phone on this property. Just need help. They disconnected again today.

In April of 2014, two cable boxes in my son's rooms were not working. I contacted Comcast who advised me the cable boxes were broken, so Comcast sent me two new cable boxes along with two boxes to ship back the broken boxes. However, one of the boxes did not have a UPS packing slip, so I contacted Comcast and asked if it was acceptable to ship them in the same box and they said "yes." The tracking number for the package (**) shows they received it on June 3, 2014, at 10:36 AM and was signed by an individual with the last name ** on their loading dock. However, they continued to charge me for each broken box until November.

Comcast provides great service, until peak hours occur. Once all your neighbors come home and try to fire up their internet and streaming services everything takes a dive and I mean EVERYTHING! My roommates and I are even paying extra for their highest speed and to be honest, it is not worth it. I hope it becomes illegal for a single cable company to be the only cable company allowed to operate in an area because consumers need competition in this market. Comcast offers ** service for ridiculous prices and I for one am super fed up with it.

I am writing to make other people aware of Comcast's treatment of the services we have received since our initial install on December 8th 2014. Let me start out by backing up to the salesmen that I contacted when first acquiring their services. I was told that I would be getting their XFinity Plus XF Bundle for cable, high-speed internet, and phone, all for $99.99 per month. That there would be a one-time installation fee of $50.00 on my first bill but that I would, in that package, receive the first cable box for free and 3 additional boxes for $1.99 each per month along with a broadcast fee of $1.50, wireless modem fee of $8.00 and of course, that there would be taxes but that my estimated monthly fee for service should be around $115.00 per month after the one-time $50.00 fee of course. So I agreed to install and waited happily for their service. On December 8th, the installer came and after over 2 hours, installed our cable, internet, and phone service. After he left our home, later on that evening when I went to bed, the service in my bedroom stopped working, so the very next morning I called tech support.

Internet connection lost on Sunday night (01/04/15). Called customer service on Monday early morning and they gave a window of 1 to 5. In addition, customer service rep made a note for the support to call ahead of time at my work half hr before they came so that I could come home. They did not call me prior to their arrival. I went home as soon as I found out but I could not get Comcast to come back. Instead, they have me an appt for Wednesday. I am without telephone, security and internet till Wednesday. With all that money Comcast makes, they do not have enough people to serve the consumers? Based on my communication with Comcast, they do not care about their customers.

Worst internet provider I ever had to deal with. Worst customer service. They only care about money and zero customer service. TV never worked and they kept on charging me for service they never provided in first place. Wait times on phone are horrible. Call gets cut and CS rep will not call back and will not give any direct number to call. I would have gone with other provider, it’s just that there was no other provider in my area. They would be my last company to go for going forward.

Just spent 2 hours and 30 minutes on the phone, 9 people later simply to disconnect horrible, expensive service. The week before, I spent over 1 hour in a Comcast office to turn in equipment. I was asked about a 4th box, which was taken by a technician several months ago and never turned in, so it turns out we were getting billed additional money for a service we weren't getting.

I just needed to reduce my cable service, I wasn't even trying to cancel it, so I logged into the xfinity/comcast website and began my spiral into hades. I feel like I am using a virus laden site - advertisements pop up - it forces me into internet Explorer. It runs slow as pop up are opening all over. It is like a jealous lover forcing me to make poor choices. I want to change my services - reduce them in fact, I do not need the cable anymore. Can I get the firkin choice to "change service level"??? NOOO - only options are to "INCREASE or ADD” services.

We have had issues with our cable tiling and cutting out for over 5 years. Comcast has been here multiple times making multiple changes to no avail. The last service call, the technician said the issues were due to aged cable in the house. He asked if I wanted it replaced, I said yes. One week later we got an email telling us it would cost over $120 (the technician never mentioned a cost). I called comcast to ask why I was being charged and got their answering service which cut me off 3 times before I talked to a person. I was informed that the fix would indeed cost me over $120.

Well where do I start...I order service for my new home, I was closing on December 5, 2014. Ordered the $59.99 a month package for a year, free HBO for 2 years. I was told that the service address did not an install since everything was there already. I can pick up my equipment at my local store. So I go to the store (Shed) on the 9th to get it. As usual in the unprofessional building (shed) there is a line which if 8 people are in there it's sardines. I wait an hour only 1 staff person there. When it's my turn I get up there to pick up my equipment and am told "Hmmm for some reason your order was cancelled." "Why?" I ask. "Oh I'm not sure we have a new billing system." "Ok so what do I do?" "I can take care of it," he says.

Two weeks after the installation at my 87 year old mom's house, the phone service was in and out and her TV only got spotty reception. It was very frustrating that after taking off from my job 3 days in a row, they STILL didn't show up! We cancelled today. They promised a $20 credit for each day they didn't come...we're not holding our breath on that one!!

I called Comcast to upgrade my internet. Found out the next day comcast disconnected my phone number. I called to find out how to resolve the issue and get number back, I was disconnected by them 7 different times and had to wait on hold each time over 20 minutes. Spoke to three different supervisors that never returned my phone call after my phone call was dropped. I was told by 1 supervisor they promised to fix the issue by end of day. Never happened. The next supervisor promised to call me in a couple hours and they knew how to fix it. Never happened. Then I spoke to another supervisor and was told tech need to come out and fix issue and comcast would call me on Saturday to set appt. Never happened. It's Sunday I called to find out why No one call to set an appointment and the gentleman put me on hold and then dropped my call. I'm so sick of them. I'm calling att to transfer service tomorrow.

I have returned our cable box 4 times in 4 years always receiving "refurbished" boxes. The last one 2 days ago. This box is already freezing and re-booting. Very frustrating. We pay over $200 per month for cable (with no premium channels) and internet and would like to expect better service. Comcast is the only provider in this area, how is this allowed to operate as a monopoly. I would switch to satellite but I don't like the weather related problems associated with the dish's. I believe a new box would solve most of the problems we've had but they don't issue them. My non dvr boxes work fine so I know it's not the wiring in the house and they changed the wire to the pole this summer. I know this probably won't help, but I needed to vent while the box was re-booting. Back to Comcast tomorrow 10 am. Lose time from work on top of dealing with thieves.

I am facing problems with comcast from the day 1 I took the connection. First of all when I went to the Comcast office located at players club parkway for a new connection, I asked just for a blast service internet connection and the customer rep told that they have an offer which will cost me much cheaper which includes blast service along with basic cable connection. Believing the customer rep I accepted to take the package which includes basic cable connection (even I don't need it) and the internet connection (believing it to be 50 MBPS). After 1 week the internet was completely not working and I called the customer service and they asked me to power off the modem, plug it back in...bla bla bla. Finally the problem was not fixed over the phone and customer service rep told that they will be sending the technician to home. The technician came over and fixed the problem but however I was informed that mine was just a 25MBPS internet speed.

Hold times on the phone are awful. Business only cares about money and not customer satisfaction. If there were another option for high speed cable internet in my area, I would take it in a heartbeat. HATE Comcast.

It is absolutely shocking how much they suck. Why is there no option for zero stars? And yet there is no choice but to deal with their diarrhea. Americans have no idea that there is a minimum speed requirement in much of Europe many times greater than what we get. In the end, it doesn't matter. CEO Brian L. Roberts' total compensation last year was $29.1 million.

We subscribe to the Comcast service and it is a bundle service. We're paying for the service, but not receiving the services for we are paying. We called and complained to customer service department many times. We're not getting any solutions except paying for the lousy service. The TV comes on for a few minutes, then it goes out saying that "THIS CHANNEL SHOULD BE AVAILABLE SHORTLY". It stays that way for a long period of time. Comcast don't come out soon to check the problem. They schedule for the technician to come out for five days or so and until then we can't even have access to any television programs. How can we be helped?

I am a Comcast residential customer, fresh off several phone calls with two different Comcast reps in Billing and, thirdly, a supervisor. The reason I originally called is to inquire about contract renewal pricing, given that I am at the end of my original 12 month promo pricing as of this month.

I began calling Comcast to address the problem. This took hours of my time because you are always on a long wait when you want to reach Comcast. And then, when you do reach a person, the call is often dropped and you have to start all over again. A tech worked with my niece to help her "boost" the internet, but it wasn't strong enough to handle a Skype call.

I signed up this summer for their $10 a month internet plan. Well my mistake I didn't realize the apartment didn't have cable hookups. Called to cancel was told no problem. Well fast forward three months am getting collection calls for an account I cancelled - come to find out they never cancelled it. Well they credited my account. I ended up giving them the benefit of the doubt and signed up for an upgrade. Was told I needed a deposit. Called back when I had it and was told I didn't need it. Well ok. Were supposed to come install Wednesday. First guy would not do the job without a letter from the apartments. Which was not needed, got that confirmed and they resent a new tech which turned out to be the same guy who had another excuse to why he couldn't do the job. No worries said comcast. Sent out a new guy. He came in, looked around and said they needed a pre-bury tech. Well now it is friday and nobody has come back. Apparently a supervisor is on his way. We shall see. So sick of this and I haven't even started services yet - smh.

We have had the house rewired, boxes replaced, you name it. I am getting fed up since they put this in back in March. I am ready to throw their boxes into pieces and they can pick it up in the driveway. It's one excuse after another.

Let me start with I had Comcast years ago. Even then customer service and service in general was a horrible experience. I was on the phone with them at least once per month. Let's just say, my time with them was short. I currently have internet with Comcast as DirecTV doesn't supply internet. My cable service is getting rather expensive so I thought I would give Comcast another try.

We moved but in the chaos of moving did not return our equipment. We had my father in law return the equipment directly to the service center. Long story short they are billing us for 6 weeks of service past the time we returned the equipment. I have probably spent a solid 24 hours over the last few months. Our account was turned over to a collection agency and now is showing up as a negative strike on hubby's credit report. Resolved to get this straightened out I called only to be disconnect twice in a row, my husband had been disconnected the previous day.

I had the worst customer service with Comcast. I spend many hours to solve a little issue as transferring one account to another. C customer service hanged up on me when asked to talk with a supervisor.

I have never dealt with such a company. Their customer service is by far the worst I have ever experienced anywhere. My mother lost all of her services on December 30th - phone internet and cable. Comcast did not feel that it was an emergency to come out and fix any of these services until 1/4, leaving my elderly mother with no phone service for 5 nights. She has no cell phone either for an emergency. I have Comcast myself and am going to be looking for new providers for both of us. My brother and I both tried calling several times to have an emergency visit but Comcast said no. Her bills are paid on time and she now has to sit without service due to their equipment failure. I have shared this story with coworkers and neighbors to make sure Comcast will lose many customers as a result.

Comcast installed Internet and TV at my apartment on 12/29. The following day it stop working. I called customer service on 12/31 and sat on the phone with them for 30 minutes only to be told that the modem was faulty and that a service technician would have to come out to provide a new one. After being told this the customer service representative then proceeded to attempt to upsell me on additional services. In my opinion this was rude and in poor taste. In addition to all of this the customer service rep spoke very poor English so it was extremely difficult to understand.

It is now 11 with Comcast and they have yet to finish my install. The staff is rude. For 11 months I've complained my DVR box freezes and the cable in my daughter's room never worked from day 1. First problem I found was the box they installed was fried. The second was that the technician never finished the install. They left the cable that was suppose to go into an outlet hanging outside the house. Wonder why she never had cable. Also paid for these installs that were never completed. Took them 2 months to get me all four boxes I signed up for then I complained that one never worked and one kept freezing.

So I moved back at the end of November. Prior to me moving I had set it up with Comcast to have my services transferred to my new place. First they told me (a week later) that I had to pay my balance. Okay did that. Then they said there was a "block" on me receiving my services. Further investigation revealed that the "block" was due to them charging me for the equipment. Okay get over that hump, so once that was all cleared, I then proceed to schedule a technician to come to install my services. I called the night before to confirm the appointment, then called the day off.

We had a service call scheduled for 12/29/14 between 10 am - noon. When no one showed up or called by 1:00 pm, I called a total of 5 times between then and 6:00. Each time I was told a variation of "the tech only had two jobs this day and he was finishing up the first one and would be to my house in 1.5 hours, within the hour, 45 minutes." On the call at 4:30, I was "guaranteed he would be at my house within the hour". When I called at 6:00, after again waiting several minutes, I was told the tech was "stuck in the mud". I said I wanted to reschedule for January 2nd - 4 days from now, but was told the earliest someone could come was January 3rd. Even when Comcast acknowledges they make a mistake, they won't or can't make accommodations to make up for their mistake. This isn't even my worst experience with Comcast, but I told the rep that if no one showed up on January 2nd, I was removing every piece of Comcast equipment in my house and going with another cable provider. I asked for a supervisor to call me, but was told that wasn't possible. They obviously don't give a damn and all the talk about improving customer service is just that - talk.

I never write a review before but only for Comcast. Customers services ** up, they make you wait on phone for hours but no assistant answer or resolve problems. Bill goes up a lot for no reasons.

Back in August of 2014 Comcast stopped sending me my monthly bills thru the mail. I contacted them and request several times for them to send my bills thru the mail. And now it's the end of December of 2014. I have not had any bill thru the mail yet and I had to pay them several times thru my credit card. I contacted them to cancel my service but could not get thru. Comcast kept putting me on hold or cut off my calls. Did anyone experience the same problems? Comcast is very quick to pick up the phone if they know the customer is paying their bills but make it impossible to make a complaint or disconnect their services.

First let me say, I wanted to go with a company with no contract. I spoke with a representative in Jan, 2013 and setup services I wanted. The place I was moving was brand new so I knew I would be charged for the technician to come out.. 11 months later - I am moving to an apartment complex which only uses Comcast so I go online to change the address for my service and take my equipment with me... One day later, I get a call that service can't be transferred till I call. Ok, I call and the ** starts. The rep told me I would be charged an early termination fee of $250 for canceling. I stated, "I am transferring not canceling." The rep stated, You are getting a new account number." After having a conversation for 30 mins and being told, I didn't comprehend what she was saying I basically said I want to talk to someone else and I wanted to close my account. It was like she wanted to argue with me... I was on hold for about 5 mins...

My cable service has not worked properly for over a month. Over the past month I have made at least 8 calls to Comcast (CC) lasting 30 to 60 minutes per call and am put through a series of steps that fit their agenda. A tech came out 12/24, replaced my cable box with a used box and left. He said to wait 45 minutes for it to work. After 70 minutes I called CC again and was put through another series of steps. "Matthew" said he would call in 35 min to be sure it was working. I am still waiting for that call. When I called back the rep said Matthew had been at lunch for 45 min and refused to deal with my issue but said he would leave a message for Matthew.

I signed up with Comcast in Feb. 2012 and only requested Internet service for total bill of $53.90 with tax. All fine except a year later they offered a promo to me and I turned them down but the sales rep insisted the price would not change for two years and price stayed the same for TV with HD and faster Internet and that afterwards it would remain around 60 for Internet. So I said as long as that is clearly noted on my account. I got the box, which takes 4 hours to boot up and then two weeks later they call me and say the rep made a mistake and they cancelled all HD service. Leaving basic cable. The box would freeze and mess up my TV and rebooting it meant waiting another 4 hours. Called support they were useless. Then December 2014 out of nowhere they tell me my bill is $91.50. I call and they charged me for Internet TV and HBO. All of which were a year away as far as I knew. I told them just put me back on Internet only if they are going to dishonor their own promo AGAIN. She tells me the original can't give me that price and now my bill is $70.00 after fighting for over an hour. They are not a good company.

From the first day it was a headache. The technician came out to install and as soon as he started it was already not what I wanted. He added an extra box, apparently an extra outlet and the channels that I wanted were not included with the original price. Then he continuously ignored me asking him to stop the installation process. I decided to call Comcast so they could at least cancel on their end which even though they agreed to, they never actually did. After the installation was complete the technician refused to uninstall saying that it would take a lot of work and he had other jobs to get to. After enough arguing he agreed to come back when done with the other clients which he never did. I was definitely shocked when my first bill was over $300.

I have been trying to get my service converted to seasonal service since November 10, 2014 using the various Comcast customer service avenues that Comcast offers. All of the avenues have failed with promises to contact me after the conversion was completed broken. I have emailed, called, or chatted a total of a dozen times on this matter. I have never been so disrespected from any other customer service.

Trying to distill this 2 month saga into a concise overview will be difficult. Here are the main points: Customer service, sales and technical support are not equipped with the right information to effectively help their customers. Pricing on the internet is not honored by the sales team. Even when pricing is based on the customers specific address after logging into the customer account.

We put a new TV in the kids’ room and from there it all went downhill. For whatever reason, I can no longer access the Xfinity wifi spots. After 3 calls to Comcast, they assign me a ticket number. One idiot told me that I need to use the master account name and number which is BS as I was always able to sign on with any of my accounts. Now I cannot access Xfinity wifi with any accounts. I get a screen that says I do not have the proper "internet tier", however I have the fastest tier and this never changed. Hate Comcast, HATE THEM!

I am looking at my phone right now... I have been on-hold 1 hour and 26 mins, spoke to two techs and it's been over a week with my problem.

Comcast suddenly, and without prior notice, added 8% to my bill. My services had not changed. I asked about why my bill had increased - they told me they now were charging for sending me a bill. Paper bills now cost $5 to send. I had never been told there would be a charge for paper billing and had not accepted the higher charge. They surely are charging thousands of other customers, many of whom will not notice or question the charge. This is not the first time Comcast has added charges without justification or notification.

Comcast programming sucks. I am a senior citizen. All I have for entertainment is TV. I am experiencing the same programs played all day and all night over and over. For instance, today on Syfy Chanel, CSI played all day, all night. What does CSI have to do with science fiction? It just seems like you just put on any old thing. I pay $140.00 for TV and for someone on a fixed income, that's a lot for the kind of service that you give. I think you should offer some kind of concerted effort to at least have decent things to watch. Your service and programming leaves a lot to be desired. I am very angry!!

Our phone and internet lines frequently drop off, and we called Comcast a number of times with the same problem. On various occasions technicians came over to 'fix' the problem, but never really did - we just kept getting charged for rewire after rewire. Recently, when we called to report yet another connection problem, and asked billing questions, Comcast disconnected one of our phone lines, citing later there was a misunderstanding, and to reactivate the line would take another 2-3 days. The billing error was not caused by us - important to mention we've been Comcast customers for a long long time, and never late on any of the payments. Moreover, we're on an automated payment system. Would not recommend Comcast to my friends, and are actively looking for alternative service for phone, internet, and TV.

I've been a Comcast customer for 2 years. I called Comcast, make a payment arrangement which was authorized given a confirmation number only for them not to turn my service back on because they said that I was not on my husband's account as someone they could discuss the account with; however, they did process the payment arrangement. So when I called back to speak to somebody as to why my service was not connected I spoke to a lady who was rude and refused to give me the number to speak to the financial department because the number I was given was disconnected and returned hung up on me. I called back and spoke to somebody else. Was very nice and gave me a switch over to the way I needed to go only to be told that they seen the payment arrangement and once they see that I had made it and I was not authorized they can return.

I wish I could give them negative stars. I had Comcast for about 5 months. Everything was fine until I had to move, then I started getting the runaround from hell. About a month before I moved, I called to set up cancellation/reinstallment dates. That went fine & I asked if I could take my router with me. "Yea, of course!" was the response I got. Everything was fine. Then THE DAY BEFORE I moved, my roommate came to me saying she went into Comcast, cancelled my service for me (which she was somehow able to do without being authorized on the account) & told me I needed to mail back my router & CABLE BOX.

I just ordered Comcast and we are already getting off on the wrong foot. I was told in the beginning that they would waive my technician fee and when I got my first bill it was not taken off. When I called them to discus my bill, the customer rep. said no problem and the changes would take 24hrs to reflex my online bill. Well, 3 days later and it was still at the same price. "NOTHING WAS TAKEN CARE OF." I called again and after listening to the next customer rep. chow down on food while hearing her typing (thinking something was happening). She spoke to me 5 min later and said that it would have to go to the supervisor for review and I would receive a call from the supervisor by the end of the day. You guessed it! NO CALL BACK. This could go on forever because they are great talkers & great liars. GOOD LUCK WITH THIS COMPANY "PEOPLE". "Dishonesty is so grasping it would deceive God himself, were it possible."

My husband answered the door to the Comcast salesperson and 30 minutes later I was switched to Comcast. I did not want it, but too late. Contract was signed. I have had the service for three months and I've been without TV, Internet and phone four times now. As I type this my TV has no connection. I do like the On Demand and DVR, when I have a connection. Not even going to try to cancel this crappy service. I've read enough reviews that it was my mistake to sign up so I will live with it.

I have gone to the Comcast building several times but I'm so tired of the staff treating me bad. I ask to speak to a supervisor but they tell me they are the supervisor. We are all human, they have a regular job just like me and don't think it's fair to be treated like that. I have tried calling but there's no one available. But would really like for a higher staff at Comcast do something about the staff.

On October 17, 2014, received mail from Comcast indicating that they will be billing additional $11.94 for "Additional Outlet or DTA equipment" that I have been using. I called back Comcast on October 18, 2014, and informed Comcast that their information is incorrect, and provided to Comcast Serial Numbers, MAC Address of the Only Digital converter & Adapter that is in use in my home and installed by Comcast technician. I informed them that Comcast technician had removed any other equipment during their visit and installation of the current devices. Comcast provided tracking Number ** at the end of the call.

I wish there was a rating less than one star. We tried to bundle service with Comcast. We were given an installation date. Prior to the date, I called to confirm and was told the order had been cancelled and was given a new date. On the new installation date, the tech was a no show. When I called regarding the no show, I was given another new installation date a week later, which was not acceptable. I requested to speak to a supervisor and was told there was not one available and there was nothing they could do.

We have used Comcast for almost 20 years since it is the only high-speed internet available. We have not had consistent service. I have spent innumerable hours waiting for someone to answer the phone, then waiting as they are supposed to call back but 9 out of 10 times do not. The problem was fixed once when a contracted technician came out and said the cable that runs from our house to the street is so long, it requires a larger cable. After a mouse chewed it up, they replaced it with a smaller cable stating it was not needed. We have had issues ever since. I have been told we need to pay the upper fee, but I tried this once before and it didn't work. I got them to finally let us have a free trial, and it is actually worse which, in my eyes, confirms the problem is the cable.

It took two installers and 6 phone calls and 4 self installs to finally restore service after I moved on 12/6/2014. I was suppose to receive a 50 a day credit for all the inconveniences and to date that has not happened. They gave $57.00 dollars in actual credits. $17.00 of which is mandatory by law! I moved on 12/6 contacted Comcast and it seemed that all would go smoothly with the transfer of service. Boy was I wrong!

After 6 phone calls to you guys trying to start new service, I've decided to go with Satellite. How your company hasn't gone under is beyond me. You would think starting new service would be easy since your company would be getting more money, but it was the most frustrating experience I've ever dealt with. As a member of one of the top-producing real estate teams in Indiana's #1 real estate company, I want you to know that I will discourage every single client of mine from using your services. Your BBB rating is greatly earned.

We moved from Johns creek to Suwanee in July of 2013. We decided at that point to purchase our own modem. Comcast came to pick up equip our home. The comcast rep took refused to take our modem because it did not match what he was told to pick up. We spoke rep. They said to keep it. We packed it away. We move to new home transfer service w/ our modem. Year later we do an bill audit and see comcast transferred the modem to our new service (billing) continued to charge us for it (not using it). Returned the modem and they refuse to give us credit for the "modem" use that we NEVER used. This is dishonest and deceitful and worthy of being called STEALING! They are thieves.

We signed up with Comcast about 6 months ago and I'll be honest, sometimes I ordered the self-install boxes for the bedrooms about a month ago. They came about a week later, but didn't work. I called the number and after them sending signals, restarting, and unplugging and re-plugging, she informed me that she will have to send a tech out. She said there won't be a charge and if there is, call back and explain and they will take it off. Tech comes out a week later and says the boxes were never programmed. He brought in new boxes and all was great... Then, I got my bill - $239.70! There was a $70.00 charge for tech.

I had an account with Comcast and they have always over-billed me. One day, I refused to pay the bill, because I found that it wasn't a mistake, but an intentional practice they do to customers. I had canceled my service and decided to take the matter to the Public Service Commission. After I filed a formal complaint, I thought the matter was over after they reinstated my service with a month free, but they billed twice in the same month, with the bills coming within two weeks of each other. I took the agreement to one of their offices, but they looked at me like I was crazy, and said they resolved the matter, when I know they haven't. This is corporate bullying at its highest level.

Payment notice said due date 12/16. Service was interrupted before 9 am on that date before we could make the payment.

Please all stay away from comcast! Long story made short (because I could go on for days) Internet didn't work for over 1 month before they set an appointment for tech to come. Over 1 month later & 6 missed appointments (waiting inside 4 hours each time) someone finally came out. He was an **, told me the problem was my phone not their service. Supposed to get 20 comp for each missed app. At first was told I should get 260$ credit for missed app they could see in system & not having service for 3 months. Looked at bill and only 1 comp for missed app. Call and apparently somehow all documentation of missed app has vanished & they can't comply for what they can’t see! Wasted over 8 hours total with customer service on phone & probably total of 24 hours waiting for service calls. Do yourself a favor & go with Verizon, they have a more times better service.

12/12/2014 11:58 AM -requested termination. Comcast fails to inform you when your contract is coming up and also forget to tell you that in order to terminate your service, you must notify them 30 days in advance. I called day of contract completion hoping I could disconnect ASAP, but I was told that I would be forced to pay for another month of service just to meet the 30 day requirement. Was informed that electronic form would be sent so that I could sign and send back.

If there could be a zero stars labeled "Completely Disgusted" I'd have chosen that. When I first purchased my home, I had Time Warner Cable. I was so happy and the customer service people were wonderful. The "powers that be" switched over to Comcast. Talk about night and day... not only rude customer service but DUMB robot-like customer service. They could not hold a Conversation, but only quote rules and regulations. Had to ask for supervisors so many times. When I left ComCast for AT&T Uverse (which I LOVE) I arranged to shut down my ComCast the day after my AT&T Uverse service was due to be installed. In their lack of wisdom, ComCast cut my service a month early and WOULD NOT admit they made a mistake and offered to restart my cable for $125 restart fee (like an I-had-not-paid-my-bill-type restart fee).

I do not even have a service yet. It’s been two weeks. I am waiting everyday for a technician to come and check the connection outside. The in their box and every day are apologizing and understanding my pain. Yet no ** comes.

Great Company to work for but in certain areas they have the wrong people running the show. I believe it should be a complaint line for customers and techs. This is a major problem for techs. Just had a guy to get fired over a job that was done to Comcast specs (code) with notated information on the work order that was over looked by management. One and a half months later the customer received a bill due to the work that was completed. Now a complaint from the customer because they did not expect the bill to be that expensive. They now blame the tech for the work done when the customer acknowledge and had a full understanding of what was going to take place and it was agreed upon. The tech had to pay out of pocket to the customer 300.00. After the customer cashed the check, she still was not satisfied and called in and had the tech fired. The tech had all records and valid information on the work order just as requested by management. Wrong doing.

When I signed up for service from comcast on 12/6/14 at 9:30 am, I was told my charges would be $62.99 per month plus tax. I also agreed to a one time cost to ship the self install kit in the amount of $9.99. The comcast Quick Summary I received on 12/12/14 shows monthly charges of $67.99 and one time installation charges of $141.

When I called to disconnect (finally!) my Comcast service, since I was moving and switching to AT&T, I made a huge mistake and let the rep talk me into staying by offering me the same deal with FREE INSTALLATION! Well come to find out, and after at least 5 phone calls, I was not given a free installation and in fact charged an additional $120 for installation for all outlets! The first time I called, I was told that I would get a credit, still hasn't happened and now when I call they don't see on my account where I was ever told it would be free OR where I was told I would be credited! I am STILL trying to get my now $600 bill resolved!! Why didn't I leave when I had the chance?!

I was on the phone over an hour to discover why my mother in law's service just cut out in the middle of the day - was told by first rep Joshua that he would check signal strength and then after that didn't register anything would do a strongest signal strength that didn't do anything either. Then did a refresh of account and then a STV Hit signal and that returned nothing. Then when he didn't call back after 20 minutes like he said he would I called again and got no where with another rep named Denny and he was going to try all of the same things and after more delays I got a supervisor named Edna who said she could not help me as it was a billing issue - we confirmed that our bill and also the mother in laws bill was up to date - she transferred me to the billing dept. That was actually closed for the night - unbelievable that a supervisor would do that. Such poor customer service.

As usual they were suppose to come between 11-1. Go home from work at 11 and Comcast showed up at 2:20. Unacceptable.

Horrible customer service when trying to get help with billing information. Will not tell you when signing up that they are using information on your account that you will no longer have if you move from a different state. Cannot view bill unless you use their email system. You find that out when you have not received a bill so then you have to pay late fees.

I have been a customer of Comcast for over 10 years. This company is a monopoly. They don't care about you as a person. Every time I need something done, it takes hours of arguing over the phone and talking to several supervisors. Even then you won't have service for over a week. You will be lied to. I had a supervisor tell me that he set an earlier appointment because THEY were in error. When they didn't show, I called back (this makes for the 10th person I talked to) just to find out that there was NO appointment.

I've had service or partial service with them for over a year. We've had 2 or 3 service techs here and they have yet to ever tell me anything - "But your signal is good" but yet I've got no service and at one point had not had none in over 2 months but they still billed me.

Started in July 2014 SoAoo code no signal, then went to Internet line problem went through 7 modems. Rewired the whole house TV & internet, lasted about 1 hour. Service man said wiring okay, nothing wrong. Same problems, had to disconnect & reconnect line coming into house. Tech man Corey came out and said outside line needs to be replaced. That was Aug 2014. No one came out or called. Got a tech to come out & check line. Said it was one of their oldest lines installed. Removed old crimp on fittings, put on compression fitting. Lasted 7 days. Back to square one PROBLEMS: no internet, no phone, another tech to come out on 12-15-14. I'm paying 108.00 monthly. WHY?

I recently moved into a condo (rented) in south Sarasota. Included in my rent is Comcast tv service. I was responsible for any extra channels (other than basic) and equipment. I lived here for a month and received a letter from the board of directors (condo association) saying, "good news, we are now paying for more channels and equipment." I started thinking after my first bill 80.00. Why is it so much for just 1 phone line and wifi? The association pays all the tv? When I called into Comcast before explaining my problem, I asked "can you tell me how much of my bill is for tv?" She answered 40.50. Then I explained my situation. She was very confused and I got dead air for a couple minutes, I could hear whispering. She came back and said I need to call the condo association and hung up. I will not pay this bill till this is resolved and my past bills have been adjusted. They have shut my service off including my tv???

I have been using the Blast internet for the past few months with Comcast. When I first got Blast with them they bundled me with a basic channel TV because they told me it's going to be cheaper that way. I really didn't care because I wasn't planning to watch cable. But after few months I wanted to upgrade the cable to Digital Preferred with the sports package. I have 3 TV's. So now I'm going to break down the price that they told me with all the equipment. Blast internet and 140 channels digital preferred cable for 89.99, sports package for 4.95, modem rental 8, blast fee 5, One HD box free and the rest two for 2.95 each. They will send a technician to install it for free. So the total is 113.84 before tax. So before they sent their technician to my house I went online to watch the NBA TV through Xfinity website. BTW NBA TV comes with 140 channels not the sports package. I don't see NBA TV anywhere in my channel list. So I called them and told them that I was sold a package where I can watch 140 channels including NBA TV. They mentioned I have the starter not the digital preferred. The starter has only 50 channels and that's why I wasn't getting NBA TV.

I have been trying to cancel my Comcast Business account since I moved to an area that Comcast did not service. I was strung along by account reps for days until they finally told me that supervisors did not discuss cancellation fees with customers. So I have to pay a $900 fee because I moved.

I have been a customer of Comcast Cable Service/Xfinity for 20+ years. I signed up for their X-1 service late last February 2014. It has been a disaster. I lose connection on the satellite boxes regularly and it can take several hours or on the most recent issue - days to reset the box and receive service again. (I still do not have service on one of the satellite boxes and it has been 5 days.) The service freezes, I lose connection with the main box. Some of the issues are so ridiculous that they are comical. I have had technicians out to my house on average once to twice per month. I spend hours on the phone trying to have service restored - approximately every other week. We cross our fingers when we turn on our televisions - hoping we will have service. I requested a credit and was given one $60.00 which I happily accepted but informed them that it was woefully inadequate and I expected something much larger or I was leaving for Verizon Fios. They said they would look into it but did not seem to really care.

In Massachusetts, in bill dated November 27th, Comcast gave notice of price increase effective December 11, 2014. That is very short notice of time. Comcast refuses to reply to me as to why the short time. I am interested in finding out if this is Comcast's policy in the other states. So I am asking people to respond by identifying their state and advising the date of the most recent price increase notice they have received from Comcast and the date of that price increase takes effect in their billing process. In short: date you received notice + date your bank or credit card was debited for the increase. So that this site is not filled with numerous duplicate responses from the same state, please check the answers to see if someone in your state has already responded before you answer.

Ongoing problems over one year. They have replaced every item in my house and out to the pole, more than once. Management support, corporate involvement. It doesn't work. Intermittent repetitive issues. Every time, you start from square one. FRUSTRATION. There should come a time when Comcast states... WE CAN'T FIX IT. Time to move on. Has anyone else had a similar experience with the X1 Platform?

I call Comcast to get a new plan for Internet only. They assured me I was getting Internet Only with the plan that I wanted. Now I received the bill and TV service is included in the bill. Why? They lied to me. They don't send any written confirmations (how convenient). It's all verbal, you can never be sure that what you're getting is what they are saying. They need to give customer some form of written confirmation of the services and/or changes to their services. Email or regular mail, it doesn't matter, but they cannot run a business this way. I'm cancelling my service. I cannot have a service with a company that lies to me on the services I'm paying for.

Have a service with condo association - worst service ever. When I call their line, it always repeat itself and once I finally reach the end of giving my number, address and so forth, 4 times around, it hangs up. Now I have an issue with the operators. They can never find any notes of previous calls made - very frustrating. I asked for a copy of our discussion. I was told they don’t do that. Each person I talk to does always says the person before them made a mistake and they are SORRY as if that resolves my problem.

Warning - if you are considering it PLEASE don't switch your satellite service to Comcast. They are the WORST, poor customer service, poor internet service, constant error messages and corporate clowns with excuses about the service!

I moved into a neighborhood in May that Comcast does not service. I canceled my service with Comcast 6 days later on 5 June and returned my equipment to the return center on 19 June. I continued to receive bills after that and called almost weekly to get the account closed for good. Every time I called customer service, I was told that the account error would be remedied and the amount I owed (nothing) would be corrected in their system. The error was never corrected, and my account was even turned over to a collection agency. After spending hours on hold, speaking with Comcast customer service employees, and multiple confirmations that the trouble would be taken care of, my account remains with the collection agency. Comcast, due to ignorance or greed, refuses to correct their error and credit my account for the erroneous charges.

I am moving and I have contacted Comcast to move my service. However when I called I was told that I could have service at my new home, all I have to do is call back with the date I want my services switched over. I called 3 days later and was told that I could not get the service after I just paid my bill. Then I called back and was told I was given incorrect info. I am getting the run around from them. I've been waiting over a week for them to contact me about my service. Which is still on at my old house. I've spoken to several people at Comcast and they all seem confused. I am very pissed and will cancel my service with them for good.

Just a thought.... But I'm sick of trying to watch something, and the freakin' cable service goes out. It "detected an interruption in the service." Heaven forbid we make it through ONE day without that stupid message. So, I'm paying for services I can't get because they "detected an interruption" day after day after day. How does this happen EVERY DAMN DAY???? DO NOT GET COMCAST!!!! You will be so sorry that you did! What a waste of time, money, and sanity.

I have had Comcast TV and Internet for about 18 months. Approximately 9 months ago the internet service began to suffer intermittent disconnections. The service would be good for a while and then would disconnect and then re-connect after 15 minutes or so. This prevented consistent use and use for business and games. For 8 months now I have repeatedly contacted Comcast, waded through their recordings and explained the situation to dozens of customer service representatives. In most cases they would send someone out requiring me to leave work and stay home waiting for their service person. I have spent over 60 hours of my time doing this with attendant lost income. In every case the service techs would state the problem was corrected and leave only to have the problem continue within an hour or so.

I just read online my bill from Comcast/Xfinity. I was told about 6 weeks ago when I added some new TV programming that my total bill would be in the upper $80s - I don't have the exact amount. I asked a 2nd time and the total was confirmed. Just read now that for my upcoming bill, it will be $113+ instead of the $80+. I was told by a friend that he has been treated the same way, told one thing and charged another.

This is the worst company by far. They add in a lot of hidden fees that they don't inform you of when you first sign up for service. The agents are extremely rude and unprofessional. Worst company by far.

We had Comcast/Xfinity installed 11/3/14. They broke 1 of our window-well covers during a re-cabling they came back at night to do. We called them 11/4 to report it. They opened a ticket and we never heard from them. We've called 5 more times this month (went through a few more ticket/ref #'s), they always told us we would hear back on a certain date/between a certain time period and not ONE person has called us regarding the damage they did! I finally spoke to a supervisor who claimed she had no control since it was an escalation ticket by then but she would put notes in for me. It has now been over a month and NOTHING. I have never had such poor customer service from ANYWHERE else (heck, teenagers at Taco Bell know more about good customer service than they do)!! Seriously - how difficult is it to call someone back?

I am a long time Comcast triple play customer. I started off with a triple play bundle and settled at a monthly rate. Over the years, my bill would keep going up - a small increase in the monthly fee for cable modem, a small increase for the DVR rental, a small increase in various service charges and soon enough, I was paying top dollar for my cable, internet and voip triple play bundle.

I have had a down line for a week. Did get a service tech out on Sunday who didn't have the correct equipment so the service had to be rescheduled. Since then, we've been told every day they would be out and it keeps getting rescheduled. We call customer service and we get hung up or put on hold indefinitely. When we ask for a supervisor, we get put back into the queue for a regular representative. Sadly, our other options for Internet and phone are limited in our area and the other companies are just as bad.

Returned Comcast equipment and cancelled services 2 weeks prior to last day of prepaid billing and have never received my promised refund of unused services. That was 14 months ago as of today 12/3/2014.

Comcast is the most poorly run company in the internet & communications business. Someone should put it out of its misery. Customer Service is a joke. It's a completely undependable communication service. I don't have a choice of companies. They have no competition in my area, 30316 here in downtown, Atlanta. I wouldn't walk, I'd run to get away from this poor excuse for communication. At&t use to be here & the contrast was day & night. Please don't buy their stock or invest in keeping this horrible experience around longer. Please move Comcast to Russia or China or Lagos, Nigeria where they know what to do with disorganization, lack of knowledge, poor customer service & outrageous costs.

I have an issue with a cable box and called service. I called and spent 1.5 hours trying to resolve. Finally they told me I had to go to the Comcast store, 20 minutes from my house to get a new remote. So I did it, then I got back on the phone for another 1.5 hours and still problem is not resolve. Then I was told to take the whole box back for a new one. So I took another 40 minute round trip to the store for another box - that didn't work either. So I just spent another hour on the phone trying to resolve this and I just kept saying to send a technician to my house. The phone rep said "no sir, I'm sure we can resolve this." When they couldn't, I now have to wait 1 week for a rep to come to my house. 3 weeks now. Just a horrible experience.

Hidden 60-day termination in the contract (multiple links on a website that was seen in text in the contract). Overcharging of services contrary to contract. Worst customer service imaginable. I purchased 2 modems to avoid their equipment charge, both of them based on what they told me would work. Neither worked and I had to pay their equipment fee for 6 years.

My internet service went from standard speed to high speed without notice. I only use it to open emails and surf social media. When I called to have it changed it back to standard speed (at a much lower price), they informed me that there was a $2.99 charge for account changes. The digital service that everyone was required to change over to was a scam so that people couldn't get free television. They continue to raise rates yearly, and now have instituted a policy to charge for changes.

I wanted a better price than what I was paying with Verizon, so I decided to switch to Comcast. I picked a package online and had an agent help me and scheduled an appointment. (That was the good part.) I never received an email for verification of the package that I ordered or the appointment that was scheduled. When I called Comcast, an automated message said that I was scheduled. When the technician came, he couldn't find the cable from Comcast to hook up to our home. He kept walking up and down the sidewalk, even though I told him that we had Comcast for a number of years and showed him where they hooked it up. He said that the Comcast box was across the street and he would schedule a crew to run a cable under the street to hook me up. (I have to mention that 1 1/2 years ago, we were going to switch to Comcast and the technician was able to find the cable using a tool that buzzed when he found it underground.) I just called Comcast to see when a crew was going to come out and perform the work. An agent told me that there was nothing scheduled for my address. I just told the agent that I didn't want to switch and got a better deal from Verizon.

It started when I moved and took my equipment with me to the new address -- Comcast try to charge me for the equipment. Problems continued, as each month my bill was incorrect, my service would be turned off and I would spend hours on the phone trying to clarify what I owed and why they didn't have the same payment history that I had. At one point they said my payments were going to the old address, as if I was paying for someone else's services. The customer service person would say they'd fix it and then the next month would come and the same thing would happen again -- hours on the phone, completely incorrect billing information... to no resolve.

I Generally Like Comcast. I have them at my several business location. Once you get it switched they do very good Job. The key is if they do get it switched properly. The Nightmare started when I decided to switch to Comcast from AT&T. They offered to switch my other location. They send me two contracts and I signed them - as they were so Long I did not pay attention. I have done it in the past. They managed to port my both location to one location instead of each. That left me with no telephone or internet at the other location. Now I been calling since Friday to get it corrected and they are saying it might take 30 days since Comcast decided they do not provide service at the other location.

I have a cable card from comcast for my tivo box. I was watching tv and then got a message that the channel was not authorized. I called comcast and tivo, I was on the phone for 30 min while they tried to figure out what was wrong. I gave everyone the same information multiple times. They were incompetent. Then comcast disconnected me and did not call back. I had to call them again and wasted another 30 min while some incompetent Indian kept me on hold, didn't do anything, and said I need to talk to tivo. I told her to stay on the line for conference call with them and instead she just did a blind transfer to the comcast activation dept. I had to be on the line with them for another 45 min while suzanna tried to diagnose the problem, which the rep found out was the cable decoder card was inactive. This was not the problem before. Why did comcast deactivate my card. This is outrageous. Then she said I have to go to a cable store 1 hr away and get a new card. This is ** .

I had cable installed in our home in October 2014. After installation, I received a call from a Installation Review representative name Stephanie. She was very rude. She said that my ex-wife had an unpaid Comcast bill from 5 yrs ago & she was turning off my services until I paid my ex-wife's past due bill. Comcast provides services according to your home address, not individual customer accounts. I contacted Corporate & they said that they were changing their collection review procedures. When I opened the account, I should have been made aware of my ex-wife bill prior to the installation & how I was going to be penalized for something I had nothing to do with. Beware of opening new accounts with Comcast. If a prior resident did not pay their bill with Comcast, be prepared to pay it in order to have services in your home. Terrible collection policy.

After wasting my morning making 6 (being conservative, could have been more) calls to Comcast, speaking to 4 agents and 2 supervisors, in addition to being disconnected twice, I have some hope of receiving a refund on my xfinity account in another month, having disconnected my service over 3 weeks ago. They assure me that it will take a month. This was after weeks of their calls telling me I had to return their equipment, of which I have none, and my calls to them to confirm that I have none. But their calls still continue and they will not issue my refund because I still have their equipment which they confirm I have none. They also claim that they came to my house to connect me with Comcast TV, which I wouldn't touch with a 10 foot pole; I am a DISH customer. Still with me? Having dealt with them unhappily in the past, I hesitated, but against my better judgment I did it to myself again, hence, my current regret. In their case, you can believe all of those nasty things you read on the internet - an example that some things you read on the internet are true after all. Buyer beware!

This is the worst company for customer service, I moved and ordered their services for my new location. At the time I ordered, the agent was very nice and offered me a package that included the home security system and all the movie channels for 1 year for $145/month and I accepted. They could only install it during the week when I was not home, so my daughter sat at my house and waited for the installer. After he was done she signed and he left. When I got home I was very disappointed with the security system. It only covers 2 doors which leaves the other 2 doors and the 3 patio doors completely unprotected.

Needed a service call to attempt to fix an issue with slow internet speeds (less than 12mbps when I am paying for 100mbps) and the tech who came to my home was angry, combative, and refused to listen to any of my concerns and basically said "there is nothing I can do" and left. He was supposed to get someone else who could help to come out but I found out today he never did. Now I have the 4th tech appointment set up to fix an issue that has been ongoing for over a month. If I had a choice I would change my internet and cable company, but unfortunately Comcast is the only option where I am currently living.

I'll keep it short. Comcast in my area has frequent outages, poor customer service, constantly blame equipment (which they supply), broadcast commercials in foreign languages that the demographic doesn't support and charge ridiculous prices for said service. Cancelling my service, going satellite for TV and Verizon for everything else.

After a storm this summer, my cable box went out. A technician came and replaced it but used an outdated box so caller id did not work. I was lied to that caller id would work in 45 mins. When I called I was told the box was not compatible with caller id and a new box would be sent. When I went to activate the new box, ON DEMAND did not work. Activation lied and told me it would take 45 mins for channels to complete upload and if there was an issue to call Technical support. Two hours later I called Tech Support who would not talk to me and said I need to call Activation. When I called activation again they said it was because the new box was not activated in billing. An hour later my cable still was not working and I was told a Tech would need to be sent out.

I have been trying to work with Comcast for MONTHS in trying to get them to live up to their service agreement price THEY agreed to for 12 months. After multiple calls and chat logs, they still will not live up to the agreement. My last conversation with a supervisor (Alica ** id # 0;-) on Dec 1st 2014. She said "too bad" and would not make any adjustment. I would like to send all the chat logs I have to anyone who would like to post them or put them on the news. The entire issue is over a lousy $5.00 per month charge. It's not the money but the integrity of Comcast and how they do business. My agreement ends on 5/2015. I can tell you now that I will cancel it asap. I would cancel it now but I live up to my agreements - a shame Comcast does not. No wonder everyone hates them!!!

Do not trust what they say. They do not give the service they promised, you talk to a customer service, they say everything is being take care of, next month you'll be calling again for the same reasons making you waste your time. And at the end they still getting some money from you even if you never use their services. I ask for hd TV cable and they give me digital. I ask for internet too, I was told that I can do all the installation myself. Wish I did find out all I have was digital. And I wasn't even connected to the outside pole. Then they say I need somebody from Comcast, which I was going to be charged, did not agree on this. Ok this is too much I cancel the everything, took everything back to one of their offices. And I still charge for some services, even that I was told that I have a 30 days to cancel without any charge.

Comcast Customer service is very bad, they just rip the money off the customers. The service is really bad as well their cable is bad too. I had to make more the 6 times to cancel my account.

First we have moved around and had a few cable companies in our time but never have I seen anything like this. When we bought our home here in WV we signed up with Comcast for tv cable and internet. We had our own modem already for years that we purchased from our previous cable co. Well after having our tv and internet service up and running for a month or so we receive a letter from Comcast telling us that there seems to be a billing error and they need to charge us for our own modem. It took a while for us to convince them that this modem was ours, old and purchased from our previous cable company. They even said they were going to investigate which is fine because I keep receipts and I'm sure our previous cable co. wouldn't mind verifying this for us. The rep was rude and basically calling us thieves even though we have never had Comcast service before.

This was my first time using Comcast and I had heard terrible things about it. I had to use it due to the fact that it is my condo's provider. My condo pays for my internet. When I moved in the cable was not set up. I had to go to the Comcast store and retrieve my box. Not only did they give me the wrong equipment, they gave me wrong information and confused me. I tried setting the box up with 5 different support people over the phone and no one could help me. I finally decided to have someone come out. Over the phone they said it would be $15. The person comes out, says it was their fault (they gave me the wrong equipment, and sets it up). The next week I receive a $75 bill from Comcast saying I owe them for the installation fee. First off the lady on the phone said $15, second off the installation man said it was their fault, and third off I was getting a phone call every 30 min from them about my bill. I am very disappointed in the service and the way they steal people's money. I think it is ridiculous to have someone come out and say it was their fault and then charge me for their mistake. I will never use Comcast again!

First of all I was never told by my apartment complex that I have a choice of either comcast or Verizon Fios which was partly my fault for not even checking. After about a week of getting this service, it was extremely slow like 8mbps. The advertised speed should have been closer to 105. I was offered the Cable and TV bundle in which the option to watch TV on-line was offered, however the speed is so slow I can't even watch it online. I can't speed any high quality HD video.

After having had tremendous difficulty with Comcast's cable TV service over the past 15 years, I'd heard that they were improving customer service and decided to try it one last time. I use their high-speed internet service and have had little trouble with it. The install technician make a call to his supervisor after having a problem getting the right remote code for the TV. He didn't tell me what the obscure remote code was. Within 72 hours, the remote stopped working and a few minutes later, the cable went out. Of course, all of the customer service representatives were busy - once I got a recording giving a series of steps to perform to get service working again (there was some problem in the area). Zip, Nada.

Service was out for more than 12 hours. Was suppose to receive a text when service was back up. Never got! Have been charged $11 a month for blast internet that I never signed up for. I hate calling Comcast. You get passed around and around before you get help. The automated system says "Did you know", well if my freaking internet is down how can I? I may not renew after my contract is up. A stupid windstorm or snow storm knocks out cable. How sad!! @@

I'm trying to think of another company that offers such a superior product yet has no regard for customer service and I'm speechless. I'm a tech guy so cutting the cord was easy but the problem was that I love fast internet and great TV. There's not enough time to share all my bad experiences and everyone has plenty of Comcast service nightmare stories. I'm just not willing to pay a company that doesn't care when they waste my time on the phone. Jacking with my bill to see if and when I will catch it? I'm done!!

I signed up with a local Comcast company in Ventnor. I wanted to bundle cable and Internet. They signed me up and quoted me a price of 79.99. Over the phone they told me I would get basic cable Internet, free HBO and dvr service for this price. With the taxes, my bill is supposed to be 107.00 monthly. Now I am 2 months into this and I get a letter stating that they are going to raise my bill because the dvr service is not included in my package. So I called them and was told that I can either switch the boxes out and or pay the new price. Since I am not familiar with wiring things I asked if they could send someone to do this and the answer to that is yes but I have to pay for that as well. So my issues are... Why was the dvr system set upon installation if it was not included in the price that was quoted to me... And if I have to make the switch, why do I have to pay for the technician to come out when none of this is my error?

Horrible customer service. Absolutely horrible. I spent 2 hours on the phone with 4-5 different service reps. None really were helpful. 1 was even defensive. Here's a summary of the wasted time today.

Wrongfully Charged for returned equipment. Rates increased versus decrease as promised when downsized equipment. Consistently had problems with WIFI. Charged three times for returned service installation that was their error. I will never recommend Comcast/xfinity!

After a year of countless hours (that I will never get back) calling customer service to reset my cable box or figure out why my internet continuously crashes several times a day, I finally contacted them to cancel my service. Not ONCE in the last 11 months has my internet lost connection while using it and I have NEVER had any of the so called "X1 Xfinity" features work on my TVs. These are supposed to include caller ID display on TV, etc. Their website is a nightmare to navigate through for self help. The ONLY simple feature they offer is all the different ways to pay your bill! I was threatened with a cancellation fee even though they don't really provide you with much more than cable TV on good days and rarely internet service. The phone works... occasionally. Be warned. Don't Use Comcast!

I ordered internet, was overcharged for a 35 dollar relocation of outlet which never occurred. It took two phone calls over an hour of my time to get resolved. And I had to demand to talk with a manager or person in an American call center - As I was getting reasons for this charge that are laughable. Customer service actually told me the charge was because more then one computer was connected to the internet. Tonight I called again for a second charge of 70$ that was for a service call, due to the service being installed incorrectly. It was their mistake for never installing it correctly in the first place. I was told they could not fix it, it was a valid charge. I kept saying it was not and demanded to speak with a manager, I was placed on hold for 18 minutes and re-routed to another customer service agent, I then demanded a manager again and had the charge removed. They are playing games trying to get the consumer to give up. It is irresponsible and horrible business model. They are thieves and crooks.

I setup my mother's account with automatic payment... like I did with all her other payments. When I started checking her account it seems that Comcast had over charged her more than $100 per month since April. They gave me the runaround for weeks telling me that a supervisor was going to call me back which they never did. Finally, they said they were not going to return the money and that was it, but now I'm going to get in touch with the State Attorney's Office, and charge them with elderly exploitation.

I am NEW to Comcast, and was FORCED to use them...I recently moved and my only choices are DirecTV satellite which could be sketchy in a windy area... or Xfinity services. I have never used Comcast before and it was not my preference but it seemed my only choice. I have been a customer for 6 measly weeks and it has been a disaster. I was promised $145 dollars a month, plus a $250 dollar gift card.

I had Comcast service for internet for a couple of years and always paid on time. I owned my own cable modem/router and have NEVER leased one from Comcast and it says so right on the statement I received every month. I made arrangements to move in September 2014 and called to cancel service as of 9/24/14. I reminded the rep when I called to cancel, that I owned my own modem and the rep confirmed that I had nothing to return to comcast.

I would like to share my story about Comcast after upping my bill to 160.00 per month. I was having problems with my home phone so I called customer service, I could not get any help from the USA. When I asked for someone from the USA I was treated very rudely. Long story short, I told Comcast that I would be dropping their home phone and internet but keeping their cable. Set a date to shut off home phone and internet for 10 days later due to the customer service I received from overseas. The next day when I get home from work, no TV no internet no home phone so I call customer service again from overseas. The girl is laughing at me as I explain my problem, tell me there is an outage in my area so I hang up and spend an hour to get someone from the USA who then tells me there is no outage in my area and after I explain about the girl working for their customer service over seas laughing at me, they apologize, credit my bill as I waited for my new service. Comcast overseas keeps on messing with my service. Not only will I be getting rid of their internet but I have decided to get rid of their cable also. A horrible company with horrible service. Do not get them. You will be sorry, shameful company. Horrible customer service, outrageous bills.

NO CABLE SERVICE ON THANKSGIVING DAY. No image on screen on all channels. Voice content on all channels same.