Xfinity Cable TV Reviews

No one never told me that it is so easy getting into Comcast home security contract but hell getting out. The goal is to keep you and the contract as long they can so every little change you make to your account your home security contract starts over. Comcast it would be nice to let your customers make changes to their accounts. People's lives do change you know. I hate Comcast.

This is probably the worse company I have ever dealt with. I have been paying for a service that I don't fully have. They have taken money and want more based on false send backs to my bank account. Customer Service does not care what you want. Service is spotty and they don't honor anything. Unfortunately they hold the broadcast rights to the area sports, but even then I could probably save money and go spend at a local restaurant rather then these people. I do not recommend this company. It's a trap and the more time goes on, the worst it gets. I have tried numerous times to get through what I rightfully should have and what I have been paying for, but keeps getting worse. They have no problem leaving you on hold for hours - TERRIBLE.

Horrible service but would not let me disconnect. Supposed to then keep me suspended until June 2015 but just started full billing me back to November!!

Refuse to give you another $1 of my hard earned money. Not only are their services limited and unreliable. They are rude, will rip you off on your bill if you do not pay attention to it, and make promises for reimbursement in return is just another lie. Everyone has had some type of unfortunate encounter with a Comcast representative. I have never had so many issues with them like I've had since we started in Aug 2014. I entered a ticket for what the Comcast rep called a safety issue that would be handled within a 24 hr time period. The wind had knocked the wire from the outside of my house and it was lying across my yard, the street and neighbor’s yard.

Comcast must be the most incompetent company I've ever dealt with!!! I never write these types of reviews, but I already wasted so much time with Comcast, that I may just as well waste more to let others know to stay away from them if they don't want to be frustrated by their incompetency and lack of customer service.

I signed up for Comcast's xfinity internet and cable TV. Internet was slow. I could not stream videos online. I called customer service. They said let the video upload first, then watch it. The cable TV reception was poor. We could not watch movies on cable without losing a picture (any movie any channel). I called customer service; they restarted the equipment and told me to wait for 2 hours then use it again. Restarting the equipment did not help.

I had been a customer of Comcast for 8 years and until we moved we had not experienced much in the way problems with internet and On Demand. When we moved into our new house we started getting intermittent internet connections. We also started having problems with On Demand access. Every time we had a problem Comcast said they couldn't duplicate it and there was nothing wrong with the service.

I had decided to bundle my phone, Internet and cable in order to reduce the separate amounts I was paying for all three. Comcast contacted me about this and I was on the phone with a representative for 30 minutes just to find a plan that could work for me. We arrived at a $180 monthly bill, still high but better than what I was paying. At no point was I told the bundling would create additional one-time charges, replace my existing DVR box and remove HBO from my channels.

I negotiated a new contract with Comcast cable because my 99 plan became close to $200 over a period of a year. For the third time they will tell you that I was on a special that I never signed up for. When I called to cancel Comcast cable the supervisor came on the phone to convince me Tuesday they will give me a $99 plan for 2 years and my bill will not go up. I agreed. I received after one year of being in a two year contract bills with taxes $119 only lasted a couple of months. I notice my bill went up three more dollars. So I was paying $122.00. By the time I could call them in the next two days I received a bill stating that I owe 124.00 next month. While talking to an agent she stated that they are allowed to raise my bill while being in a two year contract. He referred me to the next person who told me I did not have a contract.

My internet goes out a couple times a day. I have to turn off and on the modem. This drives me crazy. I HATE Comcast.

My bill gets higher by the second I get my bill that should be around 70$ but comes out to be over 100$. My first bill was crazy. The second one has all these new changes that I didn't ask so my bill is higher than the first one. I need my internet services but don't want to be stuck paying for something that I did not ask for.

Have been a Comcast customer for 25 years at this address. The cost rises and rises with no notification. Today I came home to no service and when I called they told me I owed $90 from four months ago. Really? News to me. Transferred to a different department rudely four times, finally found Julie who had my service turned back on before the end of phone call. "Apologies, our mistake." It was an automatic mistake????? WTF?

I have been battling with trying to get service from Comcast. I have been transferred, hung up on, disconnected and treated horrible. Every time you call back the person says "I am sorry" but does the exact same thing the previous rep did. They can't effectively troubleshoot the problem, then sent out a tech. who said they would come back because they had another place to be and that was after a no show the day before. Got my bill and they had the gall to charge ME for a tech. who did not fix the issue.

Comcast failed to tell me the small boxes won't provide me with all the channels I am paying for. I pay for Preferred the small boxes in my room only provide me with the Starter package channels due to box limitations (I was told the only difference for the "cheaper" boxes is NO on demand or channel guide). I got over it and one day I was watching tv and the tv stopped working with a message "One Moment Please Channel will be available shortly Ref S0a00". I called tech support they couldn't do anything. They mentioned they HAD to send out a tech "on-site" and they MAY or MAY NOT charge me 70 dollars for the visit. I told them I didn't do anything wrong mess with the cables or do anything and they still wouldn't change their mind. The ONLY option I had was to subscribe to the insurance for like 5 dollars per month to not pay for future tech visits. How does this help? I'm looking into Dish and Directv now.

I'm a new customer and formerly with AT&T U-Verse. For almost a week I have been cancelled installation of my cable and internet. It makes for long lonely nights without a source of entertainment. I was rescheduled for the third time from tonight to two nights from now. I am at my wits end repeating myself. I feel I should receive better care than I have and more importantly have had my services installed by now.

When I was with Comcast they coerced me to set up two accounts so I went from just Residential to Residential and Business. My bill skyrocketed and I was double charged for things like the phone, which was on both plans but bundled, so I paid for it twice. I had so many problems with them and because of the cost I switched to another vendor. I just received a bill this morning for $3,027.78 and I was floored, to say the least. I called them as soon as I could and discussed this with them and they did not budge. When I ended service with them I was not told about any loophole that would cost me this kind of money or I couldn't and wouldn't disconnect with them. The amount itself is incredibly high, even if in the fine print, which most people trust and don't read, if they are like me. The charge was over $2,500 and I suppose late fees incurred as I don't remember getting a bill or didn't open their campaigns to get me back until this morning.

I recently ordered Comcast ONLY because I couldn't get AT&T in my area. I order online thinking I could get a better deal but I was wrong. So I get my bill about 2 weeks later and it's $259.36!!! They charged me $112.00 just for the installation fees. I called to see what could be done about this bill and the only thing they could offer me was free movie channels for 3 months. Comcast does not care about their customers at all. All they want is your money!! They advised me that I could have did the installation myself but I NEVER received that option online. Comcast is the worst service I've EVER had!!!

My internet key sticker on the bottom was worn out, so I called customer service and was put on hold for about 30 mins. Finally someone got to me after a half hour. The person couldn't even speak English. After being transferred to another person that also could not understand, they transferred me and by the third time the person was at least semi fluent in English. I had to give them a list of my address, name, phone #, SS# and account #, for the woman to tell me it was located under my modem. I told her I knew that but the sticker was worn out. Then she said she can't give me that # over the phone. But yet they needed me to give them my SS# over the phone to someone in Abu Dhabi. I hope more providers start entering the market where I live. I will never come back to Comcast again.

I am so angry at COMCAST. No wonder their customer service reviews are horrible. I went to pay my bill online today, and it said that I wasn't an authorized user. Odd, because my name is the only one on the account and my social security number, etc. Somehow they screwed up and listed Chad (who they have no information on) as the Authorized user. I explained that I had this service when Chad moved in, and we added him only with an email address, but I pay the bill and am the only one listed on the bill. Seems pretty simple. So how come when I go to pay my bill, Chad's email address is the authorized user, and they won't accept my online payment.

I called loyalty dept. to help lower my bill or find a promotion. The man that talked to me was very rude, eating at the time of supposedly helping. And when I explained I always got a discount because I am 73, live on very little ss money, and am permanently disabled, he had some smart comment that made me feel that this is not the Comcast I used to know. I have been with them most of the almost 30 years I have lived here in Maple Valley and I should be treated like that??? I called Comcast and complained and they told me someone would call me back. That did NOT happen. I have been searching for other sites but can't do it for long. I AM EXTREMELY DISAPPOINTED AT COMCAST, THEY ARE NOT FOR THE CUSTOMER. THEY ARE ONLY FOR THEIR 'MORE MONEY'. TO HELL WITH CUSTOMER SERVICE.

Xfinity's app for the home security is just plain horrible! The time it takes to view cameras is too long! There is a 7 second delay, so one can actually walk in door without being seen! Comcast promotes this home security and yet I have had nothing but issues, constantly need to be reset. If by chance the alarm is set off, NO ONE from Xfinity calls to see if everything's ok! This is the worst home security system and the worst app! I DO NOT recommend!

It is just ridiculous to work with Comcast service. 2 hrs of waiting on call after all the representatives transfer me here and there. When I ask them to connect to their supervisor, rep says they are connecting and then they hang the phone. Each time they transfer the line, you have to go through providing your tel no, name address, last 4 digit social number. Just painful. I'm trying to add a voice mail service. Second. Last Sunday I spent 2 hrs and talk to couple of representatives and at last I was tired and given up. Now, I spent another 1 hour. Same story. Bunch of rep. Comes including supervisor. Transfer me here and there. And of course, I fire them showing my dissatisfactions, and now they just hung up.

My internet service goes down every Friday night between 7 and 9 pm. It has been doing this for more than a month. I have not made a big deal about it. Until I wanted to watch a film on TV. Guess what I could not get on the net. So I called customer service. I spent more than an hour and resolved nothing. I was told that they were sorry, but since I had a connection from his end there was nothing they could do about it. Now, this morning I spoke to them again, I started trying to reach a customer service rep in the US as is my right the Philippine company refused to send me to a US company three times.

This morning 02/16/15 I went out front to throw away my trash, when I opened the lid I noticed about 100 Comcast flyer in there. I called Comcast to let them know. They said they would fill a complaint but I highly doubt they will. I really don't appreciate their employees dumping their business flyers in my garbage!

I had asked for a new installation and activation of their triple play (tv/internet/phone). This person had no clue, he started in attic because he said that the wires were coming down the walls. He obviously doesn't know that houses today come pre-wired. After about 3 hours he got the tv and internet going, but has now lost the phones. He said that he would go outside to see about the phones, instead he got in his van and took off. Comcast said that the best they could do was 2 weeks to come back out. It was then I ripped out the entire installation, and then found out that not only did he not complete the install, but had lied and said it was done and had scheduled a time for the lines to be buried. He also had broken the outside phone box lock and just left it wide open, so any rain, snow, etc could now get into it and cause more problems.

Everyone who reads this... DO NOT... Please DO NOT... subscribe to Comcast. They are the worst cable company I have ever dealt with in my life. I moved to Oregon over two years ago and found that Comcast is the only cable provider (other than Dish and DirecTV but I've heard satellite does not do good in Oregon winters and high winds). We have had Comcast since November 2012 and moved to a new location in June 2014 and had our Comcast services transferred... or so we thought.

First off, this idea of a publicly access wireless gateway is a REALLY bad and terrible idea. Too many security and potential LEGAL issues. Unfortunately, I was force to "upgrade" to the XFINITY wireless gateway. It took "an act of congress" and I am still not convinced that that portion of the gateway is turned off. Very bad idea, indeed. Because I was forced to use this wireless gateway, Comcast has charged me an extra 145 on my most current bill. RIDICULOUS! I did all the work and they have the nerve to charge me extra??!!! I am not impressed at all.

I have had nothing but problems with Comcast 'xfinity', not only with customer service (or lack thereof) but with Comcast's refusal to all paying subscribers to stream to wifi devices such as Roku. Their competition has no problem doing this, yet Comcast refuses to provide the equal service of their competitors. In my research, it's become apparent that in general terms, when you subscribe to Comcast, you are getting less service for more money. It's sad that in most areas, you only get once choice - if my area has Verizon FiOs, you bet I'd be switching. There needs to be serious change in how these companies are allowed to operate, open market competition is the answer. I love to see a la carte purchase options as well.

Why does it take five appointments and a dozen calls to get service? I have had comcast for many years but they contract with untrustworthy technicians. On this day I have been waiting and given a third time for which I can expect the tech to come to my home. I haven't even taken into consideration all the snow we had had in Boston but everywhere I look I see XFINITY trucks but they will not come to my house. I had one lie and said he came but nobody answered the door. Fresh snow had been falling all morning and there were no tracks indicating that someone had been to the house but this is acceptable!

Comcast has missed over 5 service calls in past 6 days to come out for a simple HD box install. They NO SHOW and DON'T CARE. My self and fiance have been on phone with customer service, managers, supervisors for days. NO ONE is keeping their word about fixing this simple issue. They keep bumping out my HD box install date. We have taken time off work and have spent hours on the phone with them and getting no where. I filed a complaint with the BBB. This is UNFAIR!!! Comcast does NOT care about their customers or their time. And I have been with them for over 20 years. Sure they take your money every month But they won't help you when you need it!! Thanks Comcast for ruining my Valentines Day!!!

I have Internet and TV with Comcast. I was going to cancel Comcast TV. Disconnected everything. Called 1 last time. Agreed to new lower final TOTAL rate of $64.99 for 1 year (plus tax), 79.99 year 2 plus tax, and 104.99 year 3 plus tax, all with no contract required. Talked with Aika on 12-17-14. Was cheaper considering they were going to up my internet only service.

Comcast customer service is horrible. I've called and ask questions and have been hung up on transfer with out knowing.. I told one rep that I was transfer to make a payment arrangement, she told me true statement wrong department and silent, next thing I know music and call transferred. Even the supervisor are horrible. Whoever ceo, they need to clean everyone out and do a re-hire. This is not the first time that I've had to spend 2 hours on the phone just to resolve one issues.

This time I got the required cable box and it was packed without the power cord or the HDMI cables. The box did not work and I spent over 3 hours with the representatives trying to activate it. Some of the 5 people I talked to gave long explanations of paragraphs length when 1 sentence would have explained the problem. Finally I was sent to the activation department 3 times including a 15 minute wait to see if the box would turn on when the final customer representative told me "Not to worry, I will go back to store and get a new box." I was told to make sure it was tested before I bring it back home. If you are in a monopoly situation, check everything before you leave the store. This is not AT&T folks.

Comcast is accusing me of not paying my bill when I paid my bill using the same method each time and twice 2 payments were returned and now I am on restrictions. They wont take any more payments from me with a debit card or check and I have been red-flagged and all I tried to do is pay my bill. Comcast did something wrong on their end processing the payment and I get penalized. It happens to me all the time and they do this all the time. I am fed up. After they do the investigation I will terminate my contract with them. Terrible service.

Comcast has the worst customer service of any company I have ever dealt with... I upgraded my package.. They were supposed to come out today and install my new boxes... I called twice this morning to give them and confirm my cell # as I was at work.. Comcast promised on both occasions when I called this morning that the tech would call me on my cell to let me know he was on the way so I could meet him there.... I waited the entire two hour window for the tech to call me. When I decided to call to see where the text was, I was told by Comcast they text called my home # knocked on the door and then left.... I clearly told Comcast on two different phone calls this morning to have the tech contact me on my cell when he was en route??? All they could do for me is just reschedule??? Worst customer service ever!!!

The advertisement showed a price of $49.99 w/o a contract for TV and Internet with a download speed of up to 100 Mbps. This is a BIG JOKE. After dealing with the Internet going down every morning and coming up late afternoon I did a speed test and found one night I got a speed of less than 1 Mbps on download and the next day a download speed of 3 Mbps. I called customer service to find out what the contract speed was supposed to be and was told I was to only get up to 3 Mbps download. What happened to the up to 100 Mpbs? Is this just a come on to buy extra equipment, higher contract fees? I had DSL for 10 Mbps and was down only 4 times in the 5 years I had them. I am sorry I switched to Comcast.

First when the installation guy went to my house, was very unrespectful with my wife, she asked some questions and he responded very aggressive and when she asked to please show him how to connect the Wi-Fi to the iPad he got very upset because he didn't have time for that and we should know how to do it. Then on 06/09/14 I called about the channels were not the entire package I order and they were going to give me a free month, they never did. Then on 06/10/14 I called at 8:12 AM and spoke with Briana to cancel the service, she said she could not reimbursed me for anything, she told me to return the equipment, and I did, they made me go to one of their stores because I couldn't return it via mail.

I was promised to have 50 mbps download speed when I called to have the service a few month ago with an advertisement price. I then found out that I got 25mbps, unless I add money to upgrade. Later, I called to complain that I only got 5mbps every evening by using online speed test. My cable modem is brand new with docsis 3.0 requested by Comcast. One rep told me that I should get 25mbps. She sent a technician to my home. The technician told me that there is nothing he can help because there are too many people using the internet in our area (about 600-800). The internet is shared by everyone who is using the Comcast. I was supposed to receive 3 mbps up to 25. He also told me that he will not charge me the $70 service due to the customer service reps lack of the knowledge.

Terrible customer service. Slow, unresponsive, combative attitude. Price gouging rate hikes after "Promo" rate, I think due to the Monopolistic tendencies fostered by not enough competition. We need more telecom competition to foster responsive companies to consumer service and appropriate pricing.

I have been with Comcast for over 10 years and I have had nothing but horrible service. Had to contact Comcast for unexplained charges almost every other month, takes them 6 months to resolve one charge. Horrible service ever. Wouldn't recommend them to anyone.

We have been chasing these people to come out to our house to set up wi-fi. We paid them a deposit 2 weeks ago. We asked that the tech call us 30 minute to an hour upon coming to our house so we can make sure we are home and put our 2 pitbulls away. The first appointment, the tech calls us to tell us that he is at our house but we weren't home. The second appointment, the tech comes out but needs a supervisor to come a look at telephone pole promised us that the supervisor would be out the following day... well surprise no call no show!! Called on Monday to reschedule for Wednesday. The third appointment, we get no call no nothing. When we call to ask what happened we get told that the tech came to our house but we weren't home! LIKE WTF!!!!

Had one account then Comcast changed software and assigned new account numbers and payment dates. BUT they split up my equipment into two different account numbers and there is no possible way to remotely understand bill or how/why this was done. Called and tried to resolved this three times - the first time they said to disregard second account (Angel 11:20am 1/22). Local Office said they would look into but don't understand either. Chat Line a total waste of time and I screen shot the conversation so you can understand my frustration. At this point I am ready to tell them to pick up all their equipment because I am sick and tired of having the run around every time I have a billing or equipment issue.

Ongoing problems with hook-up, requiring 2 visits and continuing problems with playback and full usage of all x-box features, including audio or play for either recorded or on-demand programs. More significant, problems with playback of either previously recorded programs or the same program, which accessed after being unable to review what was recorded, or the same TV program available, per the Comcast box, on their own network recordings, which are not watchable due to problems with both sound and video "hiccups", or gaps.

I decided to switch to Comcast for my TV service about 6 months ago. In doing so I asked about Senior discount because I am 66 years old, I was told that they do not have it here in Philadelphia, but they do in Jersey...does that seem fair? What do you think? How can we get a discount for seniors here in Philadelphia? Thanks.

I ordered Comcast Service and had the equipment mailed to me and I elected to install the equipment myself. Comcast turned around and charged me for an installation fee saying that a technician installed my services. I called the billing dept to go over the bill because not only did they fraudulently charge me an installation fee but they also charged me for a Promo of a free xfinity DVR box which was supposed to be a free promo in my area for 12 months. The billing agent was argumentative and very unprofessional so I asked to speak to her manager. She told me one was not available and asked me if I wanted to speak to someone in sales regarding the promo issue. I said yes so she transfers me back to another billing agent who then informs me that the sales team was not even in.

I hate Comcast. This is my first time actually using it and I was home and they said the tech guy was waiting SO I went out and no one was there. I don't want them to come install it anymore. I have waited a week for them to come and they lied. I was home, liars. I HATE comcast.

There was a outage in my location. I called Comcast to see what was going on and how long the outage was going to take (I worked from home on this day and the Internet went out at 2:00 pm). I was informed that the outage was going to last until 11:00 pm. My response is how are you going to have an outage for nine hours and don't notify anyone. Comcast responded "This is for you... this will make your service better."

I have had to call his place 5 times in one day - only to get 5 different answers. The customer service that I received was horrible. The customer service reps. are rude and untrained. I am sure a group of monkeys could handle the calls better than what happens over there. I get a massive headache each time I call. No one there know what the heck they are doing. I was told that they don't even have a collections department that can help you set up a payment plan. So they lie to their customer over and over. The Worst!!!

Comcast is horrible! Their service team is rude and not helpful. I was being charged for boxes I did not have and it was impossible to get a refund. My phone line would not work after 3 months and I was stood up for a service call twice. On the third service call, I called the day before and they had cancelled it and not told me. They said the only way they would refund me the 3 months of no phone service was if I kept my service but that's not going to happen. Moving to Directv!!!

I've had the worst customer service experience with Comcast. I've been trying to resolve a billing issue for a month now, calling almost every other day. The representatives are the most incompetent people I've ever dealt with, considering I've spoken to at least 12 of them. Twice I was put on a list to be called by a supervisor with NO call back. Apparently I was cut a refund check and was not told by anyone about this, especially since I wanted a payment reversal to a different account. So, really nothing was resolved. It was like starting from scratch with each phone call, and one representative would claim they couldn't look up my old accounts while another (yesterday) looked it up with no problem. Sadly, I have no other choice but to use Comcast - I'm looking into other options so I never have to speak to anyone from that awful corporation again.

I have had Comcast since my old apartment in 2013, and was told my contract would last 1 year, and now I am being told that my contract is for 3 years. I was given a quote for $134.99 and now my bill has more than tripled to $400.00 in less than a month. The initial service tech that sold me the package told me that my bill would only up $10.00 if I upgrade to the 360 package. i asked him if there would be any additional fees he told me no, so I told him ok and then he came out to my house told me that he would not install my camera unless he could put them in my bedroom. I instructed him to leave or I would call the cops and he left. I notified Comcast of the issue and they told me they would have someone call me, no call and send another service tech to my house.

I've had 3 issues in the last 2 weeks, one resulting in me having to take my "new" system in on Saturday to be able to get a new box so I could have my Super Bowl Party on Sunday. While the "phone" people are genuinely nice, the outlet centers are RUDE and messing around (to be nice) while hordes of people sit in the waiting room to be taken care of. My problem still exists and I am going to find a way out of this bull...madness. I have been a Comcast customer for 7 years and this last 6 months has been a nightmare from hell. I am done.

I have been with Comcast for 15 years and no one could tell me that Comcast was a bad company. It surprised me when I called to pay my bill that was a total of $326.00. First, when I spoke with the rep. she stated that my account was $326.00 past due WITH an attitude and the correct amount that was past due was $48.00. When I stated that I was going to pay $300 and pay the rest later she became even more condescending and tried to set up the remaining "$26.00." I wouldn't have mind but her attitude was so ugly that I asked her if only paying $300 was a problem. She ignored my question and said "What's the card number?" And the attitude goes on.. I gave my payment information but as soon as I got off the phone my internet turns off. When I tried to call back on my house phone, my phone would not work.

I have been having some issues with Comcast customer support. We have had service with them for well over 10 years, and our price continues to raise every year! I called to inquire about cutting back at least a few of my premium channels, and they said I would see the rate on the other channels go up, leaving me with the same monthly bill. The CSR was rude, and he obviously didn't care about my needs as a customer. In my opinion they are becoming the worst type of monopoly!

Worst customer service ever. Took over 2 weeks for them to send a service technician out after calling every day and when they do they charged me $50 for doing something they're supposed to do in the first place. After talking on the phone for 30 minutes, finally settle for a $40 credit. They are still getting $10 out of me that I don't owe.

Do not use Comcast. Their customer service is worse than being mugged. I asked for supervisor 4 times and was transferred back into random departments 4 times 2 of which were located in states where they could not even view my information. I had 3 associates from Comcast promise and assure me they would call me back that day and received no call each time. I had a supervisor call me back during the times I told the previous associate I would be at work. I called the number they left me and got no answer each time I called. Comcast is beyond horrible with customer service. If their goal is to deflect you until you quit they've perfected it... The tenacity needed to get a problem fixed with them is outrageous. Not to mention the multiple appts they have missed. I cannot wait to switch my service provider. I would take basic cable over all Comcast features at this point.

Comcast has no integrity of their business and do not make customer satisfaction guaranteed. When I moved locations I got a new account number and sent in my final payment of my old address. 10 days later they had not received a payment so I called and a representative said I didn't have an outstanding balance. After I asked several times to make sure she was understanding me correctly I said okay and canceled my check.. The following week my check came in and it came back to them as a returned check so it showed I had an unpaid balance as well as a penalty fee.. It was then turned over to a collectors agency and I started getting numerous phone calls. When I called Comcast multiple different times each representative said they didn't see an unpaid balance.

Since being a Comcast subscriber in September of 2014, the speeds I have paid for have never been what has been promoted. I usually let it slide because speeds can be an ever-changing and difficult thing technologically speaking. However, there are moments in my service, say, for two weeks or more where I will experience speeds so slow the internet is actually unusable and will in fact go out of service on and off. This will make the internet for those weeks completely unusable at times and probably takes up the better part of 50% of the time it is acting up.

I have Comcast in Cape Coral, Florida and it's been nothing but a nightmare! From not knowing how to take my account off of a seasonal hold, to charging me full price while my account is on a seasonal hold, and then not crediting my account for $292.08 (as of this writing, it's been over 3 months) because they charged me full price while on the seasonal hold when they shouldn't have done so.

My cable never works. The Internet connection is never available. The cable box don't work at least 2 to 3 times a week. I will never use Comcast again. Horrible service. Horrible customer service. Should go ahead and declare bankruptcy and liquidate existence. HORRIBLE.

I am in collections for an account that had a dispute with the return of equipment. They had their tech install new equipment in 2006 when the house was built. Another time they upgraded my equipment in 2011 and replaced and removed all existing equipment in my beach property. Then they removed all equipment in 2014 when I sold my home and canceled the service. They are saying I owe for the equipment that the tech removed from the property in 2011 and that they never received the outdated boxes. They upgraded the boxes so why would I want old boxes and if everything was done by their service people how could I have it? I want to sue COMCAST for $100,000 dollars and have the retainer **.

So thankful I only have 6 months left in Washington. Which means I only have 6 months left with Comcast. It honestly is a terrible provider. At least once a week it "can't connect to the x1 platform." What does that mean? Good question. Can't watch movies, can't look at the guide, CAN'T CHANGE CHANNELS. Seriously, I'm stuck on the same channel now and this is not the first time.. This week. I used to hate Time Warner back at home, now I'm praying for Time Warner. Both crappy companies, Comcast just takes the cake. They offer "streampix," Comcast's version of Netflix. Don't be fooled. No decent movies, they're all 5 years old and not interesting whatsoever. Please search for other options, Comcast is honest to God, the worst TV provider I've ever had, by far.

My service went out on Saturday Jan. 30, called CSR and they said ck connections like a typical scripted response. Connections don’t unscrew by themselves. It was working Friday night. Then they said it was not on their end it must be a defective DVR player. The next day (Super Bowl Sunday) it worked fine all day. I decided to follow up and downgrade to HD box instead of DVR in case the problem was intermittent. I was mislead years ago to have 3D function, this upgrade was necessary. I later found out only a few stations are broadcasting in 3D, because it has to be filmed in 3D. O.k. I’ve been paying ten dollars extra for three years for nothing. Technician said it was not his job to explain recording functions or even offered online instruction availability.

Came to switch a box as instructed. I have to wait for 45 minutes. There is a welcome sign right when you walk in, the irony is, their receptionist are very unwelcoming! It's a shame!

I had my Comcast service disconnected two months ago and Comcast actually owed me a refund. I never received the refund and today I just so happen to log into my account and see a balance of $415! I called Comcast to see what was going on and apparently they FORGOT to complete the process. I was told by the representative that I was lucky I called today because after 60 days, it goes to collections and would affect my credit score/report. Today is day 59. How am I lucky? If COMCAST would have properly done their job TWO MONTHS ago, I wouldn't be in this situation. No, Comcast you are lucky because if that would have happened due to your negligence, LAWSUIT!

Haven't had proper service since October 1 2014. Brand new home and the cables were never run into the house. Had to wait for an outside company to run the cables under the street. First tech damaged the garage walls. Second tech told me he could only put in one phone jack. Third tech had no clue of what he was doing. Fifth tech reset boxes but there was a problem linking the boxes together. Sixth tech hooked up the rest of the phone lines and the additional room outputs for cable. Tech 7 changed output on tv's to HDMI 3. Tells me Comcast has bad software in the Xfinity platform. Service supervisor and an additional tech spent 2 days going through the entire house for over 8 hours and finally found the problems. Meanwhile Comcast wants me to pay for the 3 month's that I had lost service at best. Still waiting for damages in my garage to be paid for.

Have had problems with their connections. Suppose to come out one day and did a no call no show. Been now 2 weeks without service and they are giving me a 12 hour window when they say 2 hours on their advertising.

So Comcast approved me for service after several years of not having them. I had to terminate the service for a hardship and I know I had a balance. So when they called me to confirm they say they can not start the service until the back bill is paid. I say no problem I knew I had a small balance like 180. NO!!! they tell me $500 WTF!!

I am very dissatisfied with the service I get. For over a year now I have had lag issues. Over 19 technicians have been to my house all have said it is on Comcasts end and I would need a truck out here to fix it. During this year I have talked to many employees, supervisors even corporate. To date they have not fixed this issue or even bothered to look into it even tho the tests show it is on their end. I do not even get a discount for the issues I have had over the year. But I do get a bill each month for a service I am failing to get.

Let me first say that I left Comcast 3 years ago because their customer service was so poor. But, with internet and satellite from two different providers, the allure of faster internet and lower cost (locked in for 2 years) was quite alluring. They also had a 30 day guarantee which made this seem too good not to try. I went to the local Xfinity store to set up an installation. At the time, I made it clear to the sales person that I would not be porting my phone number off of AT&T until I was sure that all other services were working well. They said this was no problem and I was set for installation on the next Sunday.

The rep who handled my claim put my office building address down as my service address even though I told them the correct address multiple times. So when technicians arrived on install date they refused to install since wrong service address was on file. They also had all of the wrong equipment and were prepared to install the incorrect cable package (the rep and I agreed to a different one). So I was told to go to a Comcast service center and when you call there you are once again dealing with a automated system that directs you to more CS reps. Not anyone at the actual location so I can't be professional and set up a appointment. So now I run the risk of not being able to talk to anyone about my issue when I go into the service center.

Was called by sales to subscribe to internet. Was told that I needed to convert to e-mail billing only or there would soon be a $5 service charge on each account. I have 4. I called customer service billing to cancel postal delivery. I was told that was not true. That if I got an internet account with them that don't call I need to go online and make the change. From the initial communication this person was rude, condescending and made me wonder do they ever monitor these people and who does the hiring. Why do they have a monopoly. Can we get more providers.

Comcast Customer has been the worst so far I have experienced. The representatives are rude and not concerned. I have been working on my billing issue for couple of months and all I go through is just spending on calls for hours every time I call. Even the Corporate escalation team doesn't respond. They are looting money and provide no service. I would be happy to donate money if they are in need but this is not a way to make money.

Entered into a 2 year contract. Comcast came to my house and surveyed my equipment. Told me what I needed for what I wanted and how much it would cost. 3 months later billing started going up. When I questioned as to why, I was told that the equipment wasn't compatible with my system and I had to change it. What did they survey in my house? Threw them out and now they are dunning me for unpaid invoices and reported me as delinquent on my credit report. I am about to sue them for slander and defamation of character. I guess they figure because I am a homeowner I wouldn't get an attorney. Surprise.

I moved to GA in July 2014, Comcast was the only service we could get at the property we were renting from. A tech came on 7/13/14 and was at my home for 4 hours, the box he had did not work and he said the service was not correct. The tech called customer service to get help to no avail. This tech came back on his own the next morning with a new box to try to fix the situation. Box worked but no HD service then he tried to figure out why we would get some channels and not others. Fast forward 4 months, YES 4 months, 2 more techs came to try to figure out the problem then I was told we had basic service and the channels that the previous techs and customer service rep were trying to fix we didn't even have. 4 months of headaches for no reason at all. That same month, my daughter's cable box just stopped working.

I have been trying for over a month now to get internet service at my address only to find out there is a block on it. I called Comcast several times to find out why and was told person before me had balance due on account now they tell me after going to a store to prove I am not that person, that I have to pay that bill to be able to get service. I think it crazy that I suddenly have to be responsible for a bill that wasn't in my name or have anything to do with me. Unfortunately, I am probably going to have to do it because where I am, I don't have any other options for internet services. Really sad how cable companies can do this.

I called to add a service. Once sales guy learned I already had service (internet only), he told me I had to call customer service. Gave me a number to call. Turned out to be a sex line. Called back to complain, with no result.

At Comcast suggestion I purchased a new modem several months ago. But I am being billed a lease charge for my own modem. Customer Service said that the charge will be removed and corrected. I am still being charged for the lease every month.

I've been a long Comcast customer, but unfortunately their service has gotten terrible. Comcast cannot get my phone to work and PBS stations don't work. Comcast talked me into triple play and I fell for it. Comcast says I have to reactivate my number with Vonage so that they can transfer it to Comcast. Gosh, they had two months to transfer my telephone number! The PBS stations stopped working last year, and after several calls they did get it working by increasing the power on their system to those stations. Last year they gave me complimentary HBO for all the trouble.

Last Wednesday, while home recuperating from a severe arm injury, the buzzer on my apartment rang. The person who buzzed wouldn't identify himself. Nevertheless, I buzzed him in. Turns out he was the Comcast repairman. I advised him I didn't have Comcast service, and never had. After a brief argument, he took my word that I hadn't requested service, and departed. After about 2 hours or so, he buzzed me, and came up again. After a rather vociferous argument, he finally believed my statement that I NEVER had Comcast, and wouldn't have it even if they paid me to take it, and he left. He couldn't resist buzzing my apartment for a few times after he left, however. I guess he wanted to aggravate me, as he could plainly see that I was in pain from getting up and answering the door. Where does Comcast hire these employees? How could they screw up customer addresses so badly?

I have no cable Internet or phone access right now and it's been this way since yesterday. I gave called Comcast 4 times so far and still nothing. The customer service is horrible! The wait time is ridiculous and they lie. I was told they would try to schedule someone for the next day and they never did. They scheduled me for 5 days later! What am I supposed to do without Internet when I work from home? I was told someone would call me back in 30 to 45 minutes. No one did so I called them back. I was told a tech would arrive today between 12 and 4 pm but no one showed or called. I Called and the automated system told me I have an appointment tomorrow. How can they do this? Who's going to take responsibility for this lack of respect? The service is way too high and no one cares about the consumer.

Comcast has continuously mislead and even flat out lied to me about the prices for my services. They constantly leave out or lie about the term of the services so after 6 months all the prices go up, even after I've been told they would last for 1 year. I am so dissatisfied with their service and wish another option was available in my area. I was warned about them prior to my joining. I wish I would have listened.

Where do I begin. I cancelled my account before moving in August. I paid the final bill. Well come October I get a call saying I owe. I had them mail me the bill and I paid what was left. Towards November I had debt collectors calling me saying I owe Comcast. I called Comcast and they said they owed me money. In December I get another collection call. I had that collector stay on the phone while I called Comcast to have them him they owed me money. Which they did. I check my credit score today and it showed that Comcast had sent my account to debt collectors saying I still owe money. The amount of $104. I call Comcast and all they say is, "Sorry we forgot to update your account. It is updated now. You should be good in three days." Sorry is all I get for you ruining my credit score and 6 months of this. Comcast literally has the worst customer service of any place I've ever worked with. They don't care about their customers.

Getting ready for the big fight last night. Had 15 people coming. 2 hrs before fight Internet goes out. Call, get someone in some country. You can’t understand them. They do nothing to help. Modem won't reset. If this was the first time I would have no reason to be upset. Sadly it’s not. It happens with great reliability here and I pay them 130.00 per mo. GOOD LUCK COMCAST GETTING IT THIS MONTH. I am thinking about suing - not to mention the letters to FCC and local officials. COMCAST YOUR SERVICE SUCKS... MAD AS HELL AND I AM NOT PAYING ANYMORE...

After being given damaged equipment multiple times, hours on hold, hung up in almost a dozen times, they decided to charge a continually monthly fee for the broken equipment they sent, which was returned by their technician but have no record of.

Comcast has less than satisfactory customer service. The contract package I had with Comcast expired and I selected a new one. When I received my bill, I was overcharged for the new plan. I contacted Comcast customer service regarding an overcharge on my bill. It was resolved over the phone. I was given a lower correct amount to pay. Next month, the credit for the overcharge was added to my bill stating I had not paid my full amount. I called customer service regarding the issue and all the representative could do was re-read my bill to me over and over again. The representative was NEVER able to explain the situation. I told the representative I can read myself, but thanks for your time.

Snowstorm - tree came down, took out all wires. NSTAR was there in under 24 hours, climbed the pole and power back on. After 4 no-show appointments from Comcast we finally were told our appointment had been cancelled. No call, no nothing, they said our driveway was not plowed well enough, so they just canceled our 4th appointment. The driveway HAD BEEN completely plowed and we have been driving in and out all day. Our 5th appoint, which Comcast tagged an emergency by the Comcast help desk is, again, a no-show. We are losing money everyday as one of our family members is an independent contractor who is dependent on our internet service. Why can this monopoly of a service on Cape Cod be allowed to continue to abuse and lie to customers. Can nothing be done about this? I am begging you to look into this matter. How can a company hold their customer hostage like this???

So I am now on the third day waiting for them to actually come to my house to install equipment. I laugh at their commercial that says 2-3 hour window appointments, HA! Yea, sure! This is by far the worst service in all aspects whether it be customer service or in home installation--they stink! In Quincy MA Comcast is a monopoly. There is no other service available for internet and tv. And they know this, I believe that's why they're such jerks. Calling them is incredibly frustrating. I now have to take off another day for the fourth time so I can sit around for an appointment they probably won't make either. Their service stinks, it's way too expensive. Also I tried to go online and order the DVR and have it mailed to me--never came. This is also the second time doing that so figured I'd try inhome appointment... again even more pointless.

On 12/17/2014 I contacted Comcast with the request to discontinue service on account #** effective 2/1/2015. On 12/18/2014 I received their response that there was an agreement with the expiration date of 2/1/2016. They stated that if I discontinue services prior to the expiration date they will file a law suit against my property. After that I requested a copy of the agreement and received such on 1/5/15. The agreement was written on 07/02/2006 between Comcast and Rewatt Inc., which a previous owner of my facility. My company, Integrated-1 Corp., purchased the property from Rewatt Inc. where cable service was provided. The purchase occurred in May 2007. I kept DBA name Dornoch Place Del Prado because of brochures and sign on the property.

Comcast is asking customers to sign up for a two year commitment for their best promotion, but they are unwilling to provide even marginally good customer service. After watching my bills climb to $186/month, I requested a disconnect and paid what I was told would be my last payment of $186 last night. I woke up this morning to find that the payment went through to my credit card along with another unauthorized payment of $209. I spent the day trying to get through to the billing department who told me that they would have to send "a ticket" to the finance department to have the unauthorized payment reviewed. When I asked to how long it would take to be reimbursed, they said they didn't know. When I asked to speak to someone in the finance department, they said that they couldn't connect me through.

This company has gone completely downhill. My wife and I sat on hold a total of 18 hours the past three days. Got transferred over twenty times and disconnected over and over again. We cancelled our TV service due to an issue they could not resolve even after sending a technician out. Two weeks later, our phones stopped working. Got that resolved with 6.5 hrs. on the phone with them. This morning our phone and internet stopped working. My wife was on the phone with them all day to resolve the issue. They had someone else's social security numbers tied to our account and changed our phone numbers without our consent. They are completely worthless in my opinion and have a monopoly on the internet market. They do not care about their customers or value our time.

I requested basic television in November. Comcast send me the equipment. The digital power cord keep falling off the box. Call them up and they send another box out. Ever time I change the channel on the new box it would mute all the channels and the only way to reset the mute was to unplug the box. (The remote would not do it). When I got the bill. They charge me for both box shipping which they did not disclosed. No one told me I would be billed in advanced. My bill started from the time I called to get the box not the time I got the service. After getting the bill I called and cancelled the service. The equipment that they said was free I was billed 9+ per each box. They drop the price for one. I had to call and point out that they were billing me from the day I request the service not the day I got the service. My bill being $75+ after I cancel the service I asked how much I would get back.

I was billed by Comcast for service that was no longer on. When I called to ask them about the bill, I was told by the billing dept as long as the service was not cancelled, but cut off due to non-payment. I was going to be billed for the service even if its not on.

I'd like to say right off the bat that I hate Comcast service. First, you have to sign a contract. Then when that contract is up and you try to cancel, Comcast tries to tell you that you still have another year on your contract. Finally, once they see that you are not going to let them pull this crap on you, they agree to cut off the service and tell you that you will receive a partial refund for the unused service. End of story, right? WRONG!!! Now when you go turn in the equipment, they tell you that you owe more than $80 because a new billing period had started when they turned off your service. I WILL NEVER use this service again!!! My daughter won't subscribe either. She has gone through all this crap with me. I will use Dish or some other service where no contract is required. I only gave one star because I had no choice. You deserve NO stars!!!

Amazing Comcast is so bad. I orchestrated online to have my service disconnected and reconnected at a new address, and I did get a confirmation number. And the service was "guaranteed" to happen and the price for the new service was at 79.99 per month. Well the service never happened and I even paid someone to stay at my house to be present when the Comcast man was to hook up the new service. And no one at Comcast could tell me anything. They could not find the order confirmation number. All they tried to do was have me hook up with a new service at $89.99 per month.

Comcast is the worst company I have ever dealt with. When I initially signed up, I asked the representative if they had any veteran discounts, he said yes. I was told that the first 3 months of my service would be free. 2 months later, I received a letter in the mail stating that I was delinquent on my payments, and that I needed to pay $170. I refused to pay telling them to check the recording of the conversation, but of course, that was not in their best interest. Eventually, I had to file a claim dispute. How low does a company have to be to take advantage of veterans, much less treat the people who support them with disrespect?

I own a small retail stall in a mall. I called Comcast in late Dec 2014 or maybe the first few days into the new year to relocate my services approximately 100 feet from my current location (moving down the wing in the mall). The agent was very helpful by telling me that the whole mall was wired for Comcast and that it would be an easy, fast and effortless move, all I need to do was to electronically sign the request for transfer and authorize the move.. Out of caution I asked him to reveal what I would be signing in the "small print" such as was I not knowing signing into a new contract instead of a continuation of my current one. He answer by saying that was standard and yes I would be. To make matters worse when I looked at my email it gave the prices about $40 more per month for the service.

I changed to Comcast because I heard so many great things about it. But since the first week of activation, I had non-stop problems with the billing, services, the technicians coming out, I keep getting the wrong info from the reps. It had actually cost me around $300 out of my pocket because of all this confusion. Here I am once again with another problem.

We can't get NBC HD channel 703 and HD channel 711. Comcast is coming out tomorrow to try and fix the problem. Super Bowl is on Channel 3 NBC which is HD channel 703, which we will not get if they don't fix this problem. We have not been able to get those HD channels for a whole year now. We couldn't even watch the 49ers game on there. I can't watch The Voice, The Biggest Loser, etc. So I have to watch them on Demand and have to watch all the commercials. The Kentucky Derby was on Channel 3 NBC and couldn't watch it on HD 703. Please let me know if you are having the same problem as us. Thank you.

First, start with internet connections (dropped and disconnected time to time). Made phone call and every time they said it's either outage in the area or unplug the power and reset (done it more then 20 times before make some phone calls). After so many calls, customer service rep. said she will ship out new modem (wait for more then 2 weeks) never showed up. Keep using the same modem and worked okay so didn't bother to call for a while. Same issues again so made phone calls and they promised again to ship out the new modem.. over and over for 4 times. And then Jan. 22, 2015 (at this time I even got the confirmation number) rep told me that she will ship out the next day so I can receive pretty soon. Also I was complaint about the rate and she told me that she will give me the promotion rate of $19.99 for next 12 month as well as $49.99 credit for been all that inconvenience..

When I place order for them they tell me month payment 44.99 guarantee, 12 month. But the bill statement is different. There is 55.79. They said box not come with that. And I just started cable Dec 22nd. On January 20th I got two bill. First bill 85.79. Second bill was 151.08. I was paid on time. They said I got late fee. First bill due on January 17th. They just faces lies. Say due on January 7th.

I had looked on my bank website to see my Comcast monthly fee had not been deducted as it has been every month for over a year. I called customer service to ask why this had not occurred. After 25 minutes of back and forth, there was no resolution as to why it was not deducted. I explained to the CR rep that I work from home and need my internet! Had I not noticed on my bank account that the payment was not processed, my service would have been cut off! I asked the gentleman if I could have a credit due to this being their fault and not mine, he advised no. Due to their not being a late fee (yet) he could not give me a credit for this HUGE inconvenience!! So, in review, they basically said in so many words "oops" without any consequences! Unacceptable!

Turned in my modem two months ago, still being billed by Comcast and they are sending my paid-off account to collections.

My TV service keeps cutting in and out - it's pixelated. This happens on both TVs, and various times throughout the day, but mostly at night. It happens on both SD and HD. It's difficult to watch a TV show or anything on "On Demand". This has been happening for over 3 weeks. We've had 2 service techs come to the house. One said the signal was "too high" and we had a bad cable line, so he installed a new cable in the backyard, but didn't call anyone to bury it! A few days later, another service tech came out and said the signal was "too low" and said the node in the neighborhood was bad and a supervisor needed to fix it. That was 2 weeks ago.

You have the absolute worst customer service. After having trouble in the past I was wary of the service call I had scheduled today and called to verify all was set. Yep, I was told they would be here. After the tech didn't show up during my scheduled time I called again and lo and behold my appt was changed a few days ago to another day and I wasn't notified. Why are you so disorganized that not only you can't keep an appt I made, but that no one notified me and why couldn't the representative that I spoke to today able to save me from further pointless waiting by telling me my appt was rescheduled without my knowledge. As I said, I have had problems with customer service in the past and am disgusted by Comcast, the supervisor Christopher who I waited forever to speak to, was of no help. Hearing sorry doesn't give me my day back or help me have a TV for my party. I plan cancel Comcast as soon as I look into my other options.

I have a summer residence and have tried calling Comcast on five different occasions to change my service to a basic package while no one is using the home. I have an Escalation Request Ticket # and still no satisfaction. Tried calling five times today and was disconnected each time.

After listening to a bunch of "foreign babble", nothing was resolved. Comcast has been increasing my monthly bill at 'will', with no real explanations for these billings. They are so sneaky, you have to watch every charge ..nothing stays the same and you never get a straight answer. I have been a cable customer since the late 70's so I guess COMCAST THINKS I WILL CONTINUE TO TAKE THEIR MESS. They are mistaken...I have had it. I am switching, I am going to AT&T. Perhaps they will appreciate me as a customer.

I had a pipe burst in a second home and the house had to be completely gutted. I contacted Comcast customer service and asked to have the service suspended for a short time while repairs were being made to the home. The representative I spoke to told me I would have to suspend for a minimum of 4 months, but I could instead have the service shut off, keep the boxes until the house was fixed, and call about a week before I wanted to resume services. Sounded good to me, so I did as she advised. Since then, I have received numerous automated calls about returning the boxes, a past due equipment charge, and a phone call today from a Comcast collections representative who doesn't ever work for Comcast! (We are talking about $120.00, not hundreds like some of the other customers that have reported here).

In order to return a piece of defective equipment you had to go to the Comcast/Xfinity store where there were over 11 customers and two people working and over 4 employees just standing doing nothing but wandering around. Bad customer service.

I have had six techs out to my house, of which included two different contractors and I still do not have what I am supposed to have that is correctly listed below. The self-install kit arrived late Friday night, Jan 16, and it has been a ** show ever since. I have taken two days off from work, waited five days at home aside from the two days out of work, which I waited at home for no less than 3 hours each visit. And Friday night, the second contractor arrived at 315PM and stayed until 530PM, telling me I would not have the correct internet speed until Comcast finished the install with the box truck as the new wires have to be buried, but at least I had 28 Mbps (I am supposed to have 105) and I had cable and the channels I was supposed to have. He left and the box went blue. I called Comcast and was on the phone until 9PM that night.

My Comcast internet went up from 27.99 a month to 44.99 a month after the so called promotional service had ended so what I did I went onto Comcast Chat and chatted with someone in another country who stated that he could not give me a promotional service due to there was none offered but offered to upgrade my service to Basic cable, free HBO, Streampix, and internet service only for 44.99/month plus 10.00 fee for the modem. Now how is that helping me out when I just wanted to keep my internet at a low rate? I told him that would not do and after he so called looked for something else he came back about 5 minutes later and said "Why don't you just take the offer that I'm offering you?” Meaning the basic cable, HBO, streampix, and internet for the price he quoted me. I told him that I was on a budget and did not want cable because there is nothing on.

Really Comcast? It's not enough that I pay $200+ per month for your services, but you want to charge me an additional $1.99 per episode to watch "The Shield!" A series that was free to watch when it came out on FX! I've heard you do this also with other episodes of old shows that were free to watch when they originally came out! I consider this gouging your customers! :(

Comcast has been the worst customer service because they only cater to new service and can care less about existing customers. Their call service says it all. Existing customers call end and the call goes through verifications and then hangs up. Each time I have called, I had to call 9 times or more and still no success. I call in on the new sale line and got someone after only 2 minutes of waiting, but they won't help you. They will transfer you over to... you guessed it, a line that hangs up on you. They will not call you back when you get disconnected. It's sad this company can conduct business like this and get away with it. It's really sad because they monopolize many areas.

On 1/21/15, I was called by a high pressure Comcast telemarketer trying to sell HBO on the Go and something else which I have forgotten. I turned her down a couple of times and before I relented I asked her repeated questions about the Internet only before I decided to try! It sounded good because I pay $39.95 for internet a month now and the woman said for only $5 more I could get HBO on my tablet and laptop. Said she was from Alphretta, GA. I told her that I was a DISH customer and was satisfied with my TV satellite. I do have Comcast for my Internet only. Anyway, she tells me that this Xfinity stuff would only be used for my laptop and tablet and would enhance my experience and that I would be able to get HBO On The Go.

We have been trying to resolve our internet issues for months - very slow and we are paying for the highest speed. They drilled a hole in our home office and now laid a cable through our backyard without even notifying us. Charge us for technician fees as well - can never get any answer out of them. Our dog got tangled in the outside cable we never knew was there and injured his leg - horrible experience that is still unresolved.

We only have Comcast bundling out here in Western Mass. You can not even get a bundle thru AT&T and DirecTV. So they jumped my bill up 17.00 this month, stating they had to so Comcast would not lose channels and we have to pay for a service that is awful. I constantly lose internet service. We need help here in Western Mass. This is awful, we can get treated like this!

I have been with Comcast for 3 years, now they call it xfinity. My bill was getting out of hand. So in November I let it get shut off. I had tried to get help to lower the bill with a new plan, to be told your whole bill had to be paid off so I did that. Went back they had another story, mind you they charge a month in advance. Who's to say that you will have comcast the following month. While off in the month of November, I called to get a different plan. I asked the young man with the payment will it clear up everything. He told the next bill will be due January 9, 2015.

I called Xfinity last week to schedule an appointment to have internet installed. They were supposed to be here today between 1 and 3. They never showed. Imagine that. So I called Xfinity and spoke with a rep, she explained that they came to my house, someone answered and said that no one was expecting an install. Umm no! They went to my old address after I told the lady last week that my address had changed! They are also supposed to call 15 minutes prior to arriving. Then she tells me that we can't reschedule until the balance on my account is paid... When I spoke to the lady last week she said I had no balance. If there were a balance, she wouldn't of been able to schedule my appointment. So now I have been waiting a week, got a no show for my appointment, and have wasted an entire day waiting on someone who couldn't pick up the phone and call like they are supposed to! Ridiculous!!

My husband gave me the number of the authorized dealer to call and set up an appointment for installation. Before making the appointment he told all the wonderful things I could do with this Comcast great package. First - the tech couldn't get my TV hooked up. He tried 4 TV boxes and then told me it could take 2 hours to update and left. Needless to say the TV never worked. Second - I asked if I could get a TV guide and on-demand with the tiny box he tried to install. He said no. The only thing I can do (if it was working) is page through the channels one by one and adjust the volume. THAT'S ALL!

After about 14 months of Comcast Internet and TV my price increased. I called and they told me my contract expired. So I decided to renew but was talked into the Triple Play. Total now at $150/month (2 HD boxes and Modem fee) what kills me is that my contract didn't expire. My phone calendar notified me about the Comcast expiration date. My fault for not looking... Still, such a big company to use deceitful strategy to increase profit. I will stay with Comcast. Unfortunately after my contract is up, I will decrease my service back to the original plan. Or just use company with DSL again.

Contacted Comcast on Sept 22nd to cancel services. Spoke with a rep who was processing the request and informed me the prorated balance would be refunded to my account.

Comcast is appalling in both its services and pricing. Moreover, it really does not care what you think since it's for all intents and purposes a monopoly. It raises prices for no reason other than the fact that it wants to, and almost as bad, it hides its prices under meaningless "fees," such as "Broadcast TV fee" and "Technology fee. " Meanwhile, try calling them. The guy I FINALLY spoke with in the Philippines could only explain that the costs went up. Boy, that was helpful. I asked if my service quality had also gone up, but he didn't have an answer for that.

I moved to my new address in August. I even upgraded my service. Right from the start I was lied to. I didn't get the service they told me I was going to get. When I call the next month after getting my bill, all I was told that it was a training opportunity for the Rep in the loyalty department. Sorry, but she had no right to offer you that. Since then my bill changes every month. I was getting free Stars.. then was charge for it, even though I was told I can get additional free service cause of all the misrepresentation I was receiving. I didn't want to argue about it, pick up different service, pay for it for a month - cut it off was charge 2.99 for changing service and wasn't told that I would be charge. When I gotten my service I was told it would be 99 dollars a month (triple play) an additional 10 dollars for extra channel. My total bill with taxes will be 151.43.

My computer crashed so I'm not using internet. I wanted to spend it until I could afford to buy another computer, but they wanted me to go to the store turn in my equipment, blah blah blah. I don't mind paying for the rental, I just don't want to pay for the service temporarily. It took me 6 phone calls an hour and a half, same questions over and over and over again and was disconnected or dropped 6 times. After all that they told me, they don't suspend service - you have to turn in your equipment which I found utterly ridiculous. You pay ridiculous amounts of money for years at a time and they can't even suspend your service for you as a courtesy for 30 days perhaps. Really hate that this company is a monopoly.

I went with Comcast x1 triple play and it just caused stress. First they told me it would be 199.00 a month, it was not. It was 519.00. Then they told me money back, not true, instead the next couple of month the bill was 192.00 and 90.67 when then 192.00 bill should of been 61.00 and the 90.67 should of been 28.00. Bad help lies and they said I could of paid in Jan and in fact in Dec they took it to collection and I called corporate. They said that if they made a mistake I wouldn't owe but there was no mistake in their eyes. If you tell a customer something follow thru that 1 mistake.

I've tried and tried to disconnect my service. I've had a nightmare with this company. I cancelled my service 2 weeks ago so I go online to check my final balance and I see they haven't disconnected my services and still charging me for the services. I've called and called to continue to be hung up on or either disconnected. Do anyone out there know what else I can do about this? I'm paying for services that should've been disconnected 2 weeks ago. I changed my service provider 2 weeks ago. I would not recommend COMCAST to anyone.

When calling Comcast as a new customer, they welcomed me to their service. Not even a week later, there has been NON-STOP issues with them!!! First, the self install kit doesn't work. A tech has to be called out and they charge me $40.00. Second, it takes 12 calls before anyone picks up the phone without them hanging up after you've answered all of the prompts. THEN, you wait on hold for 12-15 minutes (which I waited for twice). The third thing is, when the technicians come out, they do such an awful job, that another technician has to come to fix that problem. The fourth issue I've had with Comcast was the technician installed wiring for my home phone service and left the wire running diagonally across the length of my entire backyard for two weeks. Which means another technician had to come out to put an order in to have the wires properly buried.

I have been into the local Comcast office 7 times in the past 5 months trying to resolve errors in my bill. Each time the "rep" assures me the problem has been taken care of, which of course it hasn't. Every month new fees appear on the bill as well as late fees. I have submitted bank statements showing all payments to Comcast but the bills are still wrong. Twice I talked to the office manager with the same negative results. What is my recourse?

Worst customer service I have ever come across. I will be urging all friends and family to disconnect their service immediately. I was charge for renting a modem that I did not have (used purchased modem). 3yrs and 1 month equating to over $300 and they would not budge on reimbursing more than $80. They are stealing $220 from me. I will get in contact with the Better Business Bureau and a lawyer to recuperate my lost $$.

This is a great example of "customer no service." Cable went out during AFC championship game at 5 pm Sunday January 18. 2 hours later it came back on. On Monday, Comcast service center was contacted. They apologized as their computer screen tell them to do but when pressed, the service representative stated that "this was a scheduled maintenance" for Sunday 5PM. When pressed as to why they don't do it at night, again, "we are sorry but that's when we schedule it." No TV...that's bad! What's worse, our business cable including internet and communications were also shut down because of a Sunday afternoon "scheduled maintenance." Would not recommend Comcast for business service and marginally for home service.

Ok let me start by saying yes my cable bill is too high. Not at the fault of the company. We signed a two year contract then I lost my job not too long afterwards. I called to get find out what I could do, but because of contract we would be charged to change plan. We decided to drop cell phones (no contract) and live out the contract then lower it. Fast forward some time and a degree later, we are almost at the end of our contract. Two months ago we had major unexpected medical expenses. I have been making it all work, but called Comcast to get an extra four days on my account for payment. I was advised by first rep that it was still too early but I would be able to extend and still make payment online for free it just to call in a few days later.

My husband and move to a new place. We call for transfer, new place. The rep was good, ask us to pick up the boxes from The office in Comcast. When there Nothing in the system. He have been with them for 2 years before. We was there for hours to restart all over again, then they send more than 3 cable guys when the building wasn't even wired, Troubleshooting what when is no cable. The worst in the middle of all this, they cancel our own appointment, without cable we was bill. THE WORST EVER. LAST SUNDAY THEY GIVE US 4 APPOINTMENT IN ONE DAY NO ONE SHOW UP... THEY RESCHEDULE WITHOUT CONTACTED ANYONE. We are so upset, sick because of all those aggravations.

Comcast is the worst company I have ever dealt with. I had their service for over a year and paid my bill ahead. I moved and cancelled service on 11/10, returned my boxes on time. Instead of a refund I was billed 52.00, the following month I was billed another $340.00. I have spent over 10 hours on the phone and still cannot correct it. Now they still say I owe 52.00. First they lost a box, now they found one and they turned me over to a collection agency. I want to find a lawyer and sue them.

The saga continues. First about 2 years ago when my area changed to digital Comcast refused to send anyone to install the converter boxes on my add sets. Thane insisted that I come to their office to pick them up. They finally mailed them and on my next bill they added shipping charges after telling me that I would have 2 free of charge since I needed 3. They billed me for the shipping on all of them. After going to DISH Network over this I returned to Comcast a little over a year ago. Starting 2 days after the install I began losing sound and had to change channels to get the sound back. After 8 service calls I gave up and lived with it. Now the service shuts down. Locks on one channel and if you try and change channels it tells you to unplug and reboot the converter. When you do you lose all service for a couple of hours.

It is 1-18-15 and I spent 3 hours online trying to contact customer service to help with our ON DEMAND that is not working. We have had trouble with this service for weeks. I have had Comcast since 2010 and my dad who now lives with me has had Comcast for over 30 years. You would think that trying to help a loyal customer would be paramount for a company but obviously they only care about money.

My 81-year-old mother switched from Verizon to Comcast on 12/8/14. As of today 1/18/15, her phone does not work. After many appointments with technicians (most of the time they just don't show up), the phone is still not working and now there is a cable wire going from the house, above ground across the front lawn to the end of the property. This is a safety hazard, especially since it is a senior citizen community. I cannot seem to get Comcast to come and fix the phone & bury the exposed wire. This company is awful.

When my brother passed away last year. I immediately called Comcast to let them know that he had passed. They wouldn't turn off his cable, Internet, or phone without proof of his death, but the lady said she'd note his passing. Unfortunately I couldn't get the death certificate due to being his sister. So I had to wait on that... In the meantime I took all of his items into Comcast & tried to present a memorial from his funeral and the guy was a little rude and unconcerned with me at the local office.

On November 24, 2014, I paid $50.00 cash deposit and about $60.00 for equipment and first month fee for cable service. I called Comcast about connecting and after I find out they are going to charge me $79.99, I returned the equipment in less than 24 hours. Late December, after complain to Capital One, the representative of Comcast told the Capital One and myself they will reverse the charge and refund the cash deposit within next few days. Comcast did not do either one and finally Capital One reverse the charge. January 16, 2015, I called Comcast. After talking to Comcast for over 40 minutes, she refused to tell me when the deposit will be returned to me.

We discovered last year that Comcast has been overcharging us (likely for several years) 8 devices when we had 4. When we brought this up, would not return my of the overcharge but offered us a free upgrade to X1 and a reduction in our future bill. We demanded that they send a tech out who validated the 4. Our most recent bill has us for 6 devices. We have been attempting to get this resolved but they keep losing connection over the phone, as their system is so cumbersome. I believe it's intent. It's designed to frustrate. Now we cannot seem to keep anyone online for more than a minute and we have to start over explaining the problem each time. Over the past 3 months we are talking about 25+ phone calls attempting to get a correct bill.

Tried calling 4 times and was on the phone for at least 25 minutes each time before I get a recording asking for phone number in order to call me back. They never called me back. I am cancelling comcast asap and will tell everyone how bad the customer service is. I have been with comcast for 20+ years. I'm through with Comcast. Very Very Poor customer service. Hire more people in-- you're that busy!!!

I called Comcast 2 weeks ago. I told the representative that my box was not working. I asked for him to send a technician out. He confirmed I have a bulk account and should not be charge for the technician. I asked for a new DVR box with the 4 recording capability. He said he would send a technician out and also sent me a box my mail because Comcast technician could mess up my order. I said do not send the extra box since the technician is coming and I do not need the extra box. He puts me in hold and tells me he is crediting my showtime for 3 months free and I did not ask for that. What does that have to do with my problem. Plus once the promotion was gone, I would have to call in to add it.

Unfortunately, we can't rate this company with negative stars. They really deserve minus few stars as a company. They were supposed to install their equipments in my house 2 weeks ago but I'm still waiting to be connected. They sent their bill though even if I don't have any connections. I had at least 6 appointments but I'm still waiting. They never showed up or they saying they'll send someone else because they can't do the work. They should never be in business with that kind of service. You're better trying to negotiate any deals with any of their competitors than doing business with them. Don't waste your time. Avoid them at any costs.

I started out by ordering a service Comcast was advertising on the Internet for $89.99 for the three services of TV, phone and Internet. When I spoke to the person on the phone at Comcast, I was told that there would be a $50 hook-up fee. I asked if that would be all. He said that was it. When I got my bill there was an additional $47.00 over and above the $50.00. I paid that, but now I am being charged a base charge of $94.00 and this month, they had added "Additional Xfinity TV Services" and "Additional Xfinity Voice Services." The first carries a charge of $19.90 and the voice thing is for $10.00. I did not order these last two things and I do not want them. I am ready to turn off cable and rely solely on Netflix for television. I have to have Internet and phone, so it looks like I am going to be shopping for these services once again.

I've been calling Xfinity all day long. About approximately 5 times every hour... They gave me different hours. On top of different hours, they first said they will be at my house at 9am-11am but never showed up. Then I called again and they said they will be out from 11am-1pm and if they are not there then call back. They never showed up.. So I called back and a lady answered the phone very respectfully and she said they will be out by 4pm-8pm and they have yet to come to my house. I'm so very angry because me and my kids was waiting all day long for NOBODY to show up! That's out rages... Something needs to be done about this! What kind of profession is that?

My Comcast modem stopped working. Comcast sent me a new modem and a shipping label to be used to return the broken modem, which I did via The UPS store. A few months later, I noticed that I was being charged for the broken modem that I returned. I called Comcast and they stated they did not show a record of it being returned. I told them that I did return it and they said they would investigate the issue and would credit me back the monthly charge. I have called Comcast several times over this issue and they are STILL charging me for the modem that I returned!! This is unacceptable, horrible customer service. Why would I want to keep an out-dated broken modem? My friend experienced the same issue with Comcast!

I decided to get rid of my monthly leased modem/router, and purchased my own. Installed it, and called Comcast to activate it. After spending over an hour on the line, I got bumped off when my phone went dead, and never got a call back. Another call to Comcast, and the 2nd person had no idea or record of the first call, so had to start over again. This person said they got it activated, but when I tried to use the wifi connection, it wouldn't allow me to log in. Another call, two more bumped off calls, and only one returned my disconnected call. Again told it worked, and indeed I could log in, but no signal to use the internet!

THAT'S IT! I HAVE HAD IT!! I just realize my monthly bill went up by $30.00 per month. I called their "customer service" to find out why. The rep. told me yeah - the prices on everything went up as of Jan. 1. Even on rental cable box and the cable model. Really? You raise the rental fees on me on your used equipment? If anything the prices should drop since they are used. I can buy brand new equipment after I paid your rental fees for a few months. I thought I should at least ask for a different package for lower monthly fees and guess what? I can get my old monthly prices back if I sign up for a new 2 years contract agreement. What? Are you nuts? You must be crazy Comcast! What's the matter with you???

In November 2010, we were moving and decided we would terminate our business with Comcast because of its poor quality and try something different at our new residence. I talked to their customer service and found out what my bill would be after they prorated my account which was $85.61. I paid this amount in full once I received the bill. It is now 2015 and while we are looking to move into our first home, I find on my credit report a debt for Comcast for this amount. Even after one representative verified they did receive our payment, now their disputes department says otherwise and we are still stuck having to repay them this amount.

Yesterday, 13 January 2015, I had new TV service installed by my local cable company (Comcast). I had been warned previously by a local that they (Comcast) are "very bad," but they possess a local monopoly, and residents here are stuck with them. It is this awful service or nothing, because there is no competition allowed here, apparently. First of all, the company did not produce a proper (usable by the installer) job number, which they require for the new installation to take place. The men were here for over an hour trying to do something that could have been completed in 15 minutes, all because they did not have the job number the company requires for its installers.

I have had Comcast for 12 years and have been displaced the entire time. We would have changed to EPB in our area but because we live in a condo the wiring cannot be compatible or run between buildings. Customer service stinks if you ever try to reach them by phone and on occasion, more often than not, channels will just not be aired and they have no explanation.