Xfinity Cable TV Reviews

Customers have been in line and are for over an hour and are justifiably upset. Rather than assist and/or placating customer, the counter rep actually just turned around and never came back. There are eight stations and three reps present. There are 42 people in line at current. Kiosks in the lobby both have issues - one is out of order and the other is malfunctioning with handwritten notes. Thankfully, my horrific experience with this company will soon be over (another hour in line at least), but businesses conducting activities not congruent and even approach negligent practices need to be held accountable.

Several truths can apply to one situation and to me that simply means that someone is lying. It is my opinion that no one is telling the truth and no one is calling them on it. Answering off of the top of your head and saying anything to placate a customer is not good CM service. What it is in fact is just the opposite - very poor customer service. I find that this spans pretty much throughout the company. Dealing with getting to the correct departments is a nightmare unless, as I said before, it has to do with paying the company money or signing up to pay the company money. Tech support for internet is useless. They have no ability to affect any change from their end. Customer service agents have to me in those exact words.

In addition to the money you pay each month, there are other charges on your bill such as service plans etc., which are fees that should be used to assure that the service provider can indeed affect some change in the problem at hand. My point is the average Comcast customer pay approximately $140 per month for service. Some more, some less. I personally pay $169. To the average person, that totals $1,680 per year. If you are with them for 10 years and most of you are as they are the major provider, that is $16,800 that you have paid or will pay during that period. To put that in terms you can understand better, that is the price of a slightly used Honda Accord or a kitchen remodel or more than you would pay for in state tuition for the University of Maryland or the down payment on a $200,000-$300,000 house. The list could go on.

For that money, you would expect to get service you can rely on; CS team that understands you and that you can understand; CS support that is not only knowledgeable but can be tested for truth by simply having the same answer that the next CS agent will have and not three different answers from three different agents; Tech support that is able to get a problem solved on a system that should have the ability to be repaired through good tech support; and you should be able to get someone on the freaking phone and once there, should not have to be subjected to having to wait for ungodly amounts of time. In other words, people, you should get what you are paying for. How can you possibly worry about the economy or the price of groceries or how you are going to make ends meet when the problem is that this company and others like it are taking the money directly out of your pocket and giving you a service that is piss poor at best in the best of times. It should not be like this.

I challenge you to call a company like Progressive Insurance or any other company that is known for its superior CS. Find the difference and you will be amazed. It's night and day. My question is this: "What the hell are you going to do about it? I challenge you all to start a movement to demand what is rightfully yours. A decent product for the money that you work hard to earn. Please go to Twitter #badcomcastservice and retweet this. Make suggestion on how we can get this company to step up or step out. Show this company that we are mad as hell and we are not going to take it anymore. And maybe if we band together, we can make a difference.

The tech called and her first words were, "I can tell you why you are having trouble. You have a mechanical problem, weak signal." I am no techie but could figure that out. She explained that this can be determined at their end but there is no way to contact Comcast locally, only through the call center. How brilliant for a company to combine inefficiency with lousy customer service. She scheduled an appointment for 8-10 Friday. Subsequently, we got a notice that it was for the same time, but Monday. Next is an automated phone call for a tech to come 4-6 pm Friday. Hopefully, someone will appear sometime.

Each person that promised to call me back never did! After 3 weeks in my new house of dealing with incompetent customer service reps that read from a script and told me they understood how frustrated I was and guaranteed things were going to be fixed, I finally had to drive from Newark to Santa Clara to return their equipment, which by the way got completely lost in the entire drawn out process and didn't even show in their ** up 'system'. After waiting in line for over an hour to hand in their crap, I am done with their extreme low class service! Thank goodness!

Now it's 12:30 on Wednesday - no technician, no call and my tenant rolled up and told me that Comcast called his phone (not mine) at 10 am and cancelled the appointment. The two of us called Comcast and asked them that since I took the day off work, spent a couple hours waiting and drove 30 minutes to get there, if they could still send a technician out that day. We were promised that a tech would come before 4 pm (Ticket #** on Nov. 21, 2012). I waited. At 4:30, no technician, no call. I called Comcast and it was strange. She would not acknowledge or deny my Ticket # but she repeatedly ignored whatever I said about my missed second appointment and just told me that Comcast had cancelled my first appointment that morning. Just like our second appointment had never happened.

Now it has been 6 1/2 hours of waiting in a parking lot for me, not wanting to miss them. She assured me that she would then send out another technician who would call me in 15 minutes. One hour later, no technician, no call. I called back and she ignored me when I told her that I was waiting for a third time. Finally she admitted to me that she has no record of it, just the first appointment cancelled that morning and that the technicians were now done for the day. It is now 6 pm. I took the day off work (non paid), drove one hour and waited 8 hours in an apartment building parking lot for nothing.

Combined, the tenants pay Comcast $400 - $500 per month and Comcast could care less. I felt completely disrespected and lied to, tired of being on the phone for close to 2 hours with numerous CSR's from Comcast that did not even seem to be connected to the company. One gentleman could find no information for 20 minutes when the next woman that I spoke with pulled it up in 30 seconds. I was repeatedly ignored when I asked why no one showed up both times when promised.

I guess their policy is that when asked a real question, just do not answer. No one to pay the consequences because no one cares. Sadly, just ineptness and dishonesty. I have no choice but to make another appointment for my tenants' sake. Comcast, if you cared, you would be ashamed of yourself. But you don't care. Everyone else cares but you. Shame on you.

I was switched to three different people and left on hold at one point for over 20 minutes between the 2nd and 3rd call. The 3rd rep, Wanda, disconnected me and then called back on my home line, which oh by the way couldn't be working according to the Comcast folks as there was an outage in the area. Bottom line, there is nothing they could do for me. They insisted multiple times that I must be mistaken about the first appointment. I wasted 2 hours on the phone with these clowns as well as another two hours waiting for them to arrive during the appointment window. Think about it, folks. If this is how they treat one of their employees, what does that say about this company? I am looking to switch to Verizon FiOs or DirecTV as soon as I can, as these people are and have been a joke. Customer service, I think not.

We have a lot of people coming for Thanksgiving and there will be no viewing the parade or football, etc., so I've called our phone company and they are sending out a tech next Tuesday to set us up for DirecTV. I will summarily cancel Comcast. I've never gotten such a runaround in my life. Some reps were nice, other really nasty. So let's face it, Comcast just wants your money. One rep even asked if we would like Comcast for our internet. I replied that my husband would probably have gone bonkers by now, 19 days and counting, with no internet. Just fed up. I will be very happy to try DirecTV.

Quite upset at this point, I ended up with an install date a week away after some time on the phone with multiple people including the extremely rude local install manager. My new appointment date came and the installer showed up and informed me my current equipment wouldn't work at the new location. He returned to his office and grabbed new equipment and took the old stuff. Everything went fine and I was finally up and running again. I returned home that evening and flipped on the TV. The used DVR he replaced my working equipment with didn't work. I called in and they said I need to either schedule another appointment almost a week away or return the equipment to the local office and exchange it for a new one. I spent close to 2 hours in line the next day and received a new DVR. Other than having to call twice to receive channels I should have been getting, everything was great the first month. I received my first bill and noticed an equipment charge of over $400.

Apparently after speaking to a CSR again, this is for the equipment from my last house, they never received it. This was the same equipment the installer swapped out when he did the hookup at the new place. They said I needed to fax them a copy of the work order the tech left me and they would get it cleared up. Great, I sent it in and figured everything was fine. I paid my bill minus the charge for the equipment since it should be coming off anyways. February rolled around and the equipment is still on my bill. I called again and spoke to a manager. They said there was no record of my last interaction with Customer Support on this matter and no fax either. I gave her the same info I did the last person, along with the info off the work order and she told me it would be cleared up. I paid my bill again minus the equipment charge and hoped everything works out. A couple of weeks rolled by and I came home from work to find out I have no service. I called yet again and find out the charges haven't been resolved and they have cancelled my service because of it. I spoke to another manager who reactivated me and promised me again that it would be taken care of.

A few more weeks went by and my service was cancelled again for the same thing. At this point, I'm beyond fed up. I called in and talked to managers 3 times in the coming weeks, each promising they would get it taken care of. I requested call backs and never received them once. At the end of April after they cut off my service yet again, I finally called and canceled everything with them. I filed a complaint with the BBB and a week later received a call from someone high up stating they had taken the charges off my account and had given me a credit of $200 for the inconvenience. Great, I was done with Comcast. I had sent their equipment in and paid off anything I owed them. I figured I'll be receiving my credit in the future and will finally not have to deal with it anymore.

Two months later, a tech showed up at my house saying he was there to disconnect the cable feed and pick up my equipment. What!? My equipment that was mailed in to them? He had me sign a sheet saying that the equipment was already returned and I let him in to the back yard to verify the cable was disconnected when I switched over to another provider two months prior. I received a letter from a collection agency a few weeks later stating I owed Comcast $649 for equipment and service charges. I called Comcast again and they said they still didn't have my equipment and that my shut off date was July 7th, over two months after I cancelled with them. After multiple phone calls and interactions with Comcast, I think everything is cleared up again and I am told they located the equipment and my bill is $0. Granted I haven't received the $200 credit I was promised but I decided to cut my losses at this point.

Fast forward to now, a month and a half after this and I receive another letter from a collection agency saying I now owe Comcast $270 for service. I called yet again and I am now told that this was for service from May to July. There are no managers available to talk to and I should receive a call back the next day. There has been nothing so far; if I don't hear from them within the next 24 hours, I'll be filing another complaint with the BBB as it seems that's the only way to have things resolved with this ridiculous excuse for a company.

It happened last February too and they admitted it was their problem. We got charged anyway and then they took it off. It happened last year some time, I think it was in the summer. We seem to have a pattern of once we order a regular movie, within a month we start seeing Playboy charges? Comcast has problems and if I order something, I expect to pay for it. There are no perverts, ** addicts or others in my household that would feel it necessary to lie. I think that Comcast is lying or my next door neighbor is hacking my system. Don't get Comcast. I never have these problems with a satellite dish. I have gone back to a service that offers TV via satellite.

After discussing with billing and then again with the sales department, my internet was installed and we have enjoyed it until recently. I made the mistake of going paperless and my bill escalated until I was disconnected for non-payment at around $200.00. Mind you, messages about my bill prior to this time consistently popped up to tell me to pay my bill and I did - and it was the usual one or two month payments at the most. But this time, the amount was more than my monthly budget could pay and it took me several weeks to pay the balance. Well I did make the payment, called them because it didn't come back on and an appointment was setup to reconnect.

I left my job early on the day of the appointment and waited and waited. No one called, no one came. I called Comcast and was told I owed an old balance on a different account from 5 years before! Remember that original rental I mentioned, I told them I already discussed this with billing and sales and it was waived or cleared and my internet was connected. I asked why no one would have called me to discuss this or let me know not to wait on the appointment. Common courtesy if you ask me! Now after having the service for 8 months, they bring this up again.

I am so upset. My children are disappointed and I feel like I am fighting a losing battle that just isn't fair. I don't know how to fight these people. It's bad enough I have financial issues. I am trying to be responsible, but this is ridiculous!

I then attempted to resolve this with the chat representative and they were unable to identify and fix the problem. I then went on to talk to a representative on the phone after they told me of the charges. When I told them those charges weren't accurate, they offered to place credits on my account, but refused to place them on my account until I paid the full amount, which included the $120 worth of extra fees that I should have been charged for in the first place. I was then connected to another two representatives before I was finally able to get resolution to this issue. At this point, I ended up being on the phone for 90 minutes.

About 10 days later, I called them again about being able to view my itemized bill. After going through two agents and 30 minutes later (and after supplying them the account number, my Social Security number and verifying my address and phone number), they were still unable to provide me access to view my itemized bill. It frustrates me that I have to get a mailed bill, some four days after the printing, to find out the breakdown on my account. I recommend to anyone to find another way to fulfill your entertainment desires. If I had another option, something that is much cheaper than the Comcast option, I would certainly utilize that.

I have also contacted Comcast through the "Contact Us" functions and emailed their Customer Support specialist, Rick **, without any response. Thanks for being incompetent, Comcast.

Later, the Comcast rep came back and advised that this change will not take effect until the current month now due to be paid. So, I paid that and the changes never happened. Subsequently, I have been calling and have been on the phone with Comcast hours at a time trying to resolve this billing issue. Each time I was advised that I should just pay the current bill and after the changes take affect, they will make the adjustments to the bill. This never happened.

What did happen appears now after speaking to so many different reps and having to escalate past and escalation's rep to an actual supervisor on each call. I now find out a month and half later that this rate didn't apply to me, even though it is shown only after I login: "Exclusive Customer Offers, Thank you for being a loyal customer. Take advantage of our special offers and upgrade your service today." So in late September, after being promised by so many others they will take care of this situation, we spoke with someone in Retention who offered us a package for $119.99 per month and would make some billing adjustments for all the months we were never billed at that promotional rate initially promised.

Enclosed I have attached a spreadsheet with billing details from March 2012 to October 2012. As you look at the bill you will see from March 2012 to June 2012 the amount due is always consistent every month and the amount paid consistent, and the unpaid balance consistent all relevant within $20.00. But from July 2012, once we spoke to a rep and they advised us we were signed up for the $79.95 Blast Plus package for existing customers, you can see that the amount due differs every month (increases when it should be decreasing); the amount paid is relatively the same, minus one month we were advised to pay only $32 as we had over paid; and the unpaid balance differs every month (increases significantly, even will all the deductions that were said to be applied).

I would like someone to look into this and resolve this, as we have been customers for a long time, but the time it takes to keep calling in and trying to get this issue resolved has become very burdensome. If we lowered our package working with a Comcast rep, no way should my bill be then increasing the way it is. One other note: I almost forgot, I paid only my amount due $194.18 on 10/19. I checked my bank account on the 24th and it was not taken out. So, I called Comcast to confirm there were no issues with the payment. I was told the routing number was entered wrong and that I needed to resubmit the payment.

So on 10/25, I resubmitted the payment and when the payment was taken out of my financial institution, there were two debits for $194.18 at the same time. Obviously, I called back and spoke with different reps, escalation rep and a supervisor; not in the US. I was advised since I owe money any way that it would be applied to my account and my account is now in good standing.

Actually, when I paid the amount due, my account was in good standing, even negating the erroneous billing I have been receiving. So finally, I was told that I would be credited the funds that they were putting in a ticket, but I have not heard anything from anyone. Please let me know if you need any additional information. The charges below are 4 months total with Triple Play and then 4 months when I was offered the $79.95 package. The total amount due before July to 4 months is $1,538.73. The total after July to 4 months at $79.95 promised is $2,073.45; and they said they have put some credits?

I spoke to Billing today, 10/30/2012, at 9:37am for 27 minutes and was told that a supervisor would call back in about 20-30 minutes. At 10:57am, I called back and my conversation with three reps lasted for 57min 28sec. I was told supervisor's call back time was not 20 - 30 minutes but 2- 4 hours and still, nothing was resolved. Still again at 6:24pm when I called back, I was still waiting for that supervisor's call! I spoke with a rep by the name of Cresell who tried to assist. I was told the same thing as the previous calls and that a request to review the call on August 22, 2012, will be entered. This review would take 7-10 business days and if any error on their part was detected, then my bill may be adjusted. I asked if someone will contact me, and I was told no, that they don't make return calls. I also asked if there was a location I submit my records about the call and my T-Mobile phone call records and was told no.

I feel that I did my part and Comcast has failed me once again. My previous experience took place in 2005 when I cancelled my service and moved to NY to deliver my twin sons, now 7 years old. On my return to GA in 2006, I contacted Comcast for service and was told I didn't return equipment that has an outstanding charge of $287.89. I produced the return equipment receipt and that charge was removed. So we can see that Comcast has made errors and never admit to their errors. I just need this resolved and the charges removed from my account!

Needless to say, I was beyond angry at this point. On Monday the 29th of October, I started calling Comcast at 7:20AM in an attempt to get those monies back into our account. In the next 2 hours and 15 minutes, I spoke with no less than seven (7) people from Washington (where I reside) to Texas, Connecticut, back to Washington. I was given a number for Comcast consumer credit department. It was a fax number. Two other people that I spoke with told me to call that number. I told them it was a fax and I was told to try again. I spoke to customer service agents who were great, but also ones I could not understand because of their incredibly thick accents, to agents who weren't only not sympathetic, they were on the verge of being rude. I was told I could get a partial refund immediately, to a refund in 10 working days, to finally a lot of "I don't know." All the time I was telling these agents that my husband and I were accruing overdraft charges and were bouncing all the other checks for bills paid with the money that Comcast stole from our bank.

Finally I reached a very sympathetic woman in Washington, who walked my refund ID number to her supervisor who was going to call me to tell me when the money would be back in our account (hopefully today, she added). I didn't hear from them at all during the day yesterday and called at 5:00PM, no new info on our case I was told. Today, the 30th of October, I called at 10:00AM to find out my account had new notes which reflected that we would receive a refund in 3-5 days. No one from Comcast has called me to inform me of this yet and it's been 28 hours since I started trying to get our money back. They don't care that we have no money for food, accruing bank charges for something we weren't responsible for and developing a bad name with other creditors because either their payments aren't clearing or I can't pay them on time because I don't have money in our account to do so. Plain and simple.

During this time I'm worried about my son who lives in Brooklyn and Hurricane Sandy is bearing down on him and his roommate. His apartment was going to flood so he had to find somewhere else to go. I needed the Comcast problem like I needed a hole in my head. I'm going to write the Washington State attorney general following the upcoming election to find out why this kind of unauthorized use of consumer's money is allowed without punishment and/or sanctions. Why should I have to pay my bank's charges for being out of money when it wasn't my fault? It's darn certain that Comcast won't offer to pay them and it's really serious that they can withdraw your money out of your account in a split second, but it takes anywhere from three to ten days to put it back into your account. Never ever believe what anyone tells you because you'll get a different story from every one you speak with.

Third time I called, I only had to wait 14 minutes for a tech. She tried to refresh my cable box from her end, which should turn the box off, but she could not do it. So she asked me to turn it off for 30 seconds and then turn it back on. She tried again and it still would not respond to her signal (probably from offshore somewhere). Then she told me she will schedule a service tech to come to my house. I had this service working a week ago. Nothing has changed on my end as all the channels and modem worked perfectly. How about a monetary adjustment to my account for all the time spent on the phone to a bunch of morons who don't know what they are doing? I assume I am being charged for On Demand.

The Comcast modem was changed 3 times and then I was advised by a Comcast employee to purchase a separate modem and router. I did that and paid my ID guy to install. I still have not been reimbursed for those purchases. They replaced all of the cable as they had used the old cable which was over 14 years old that I had used for my DirecTV. I do accounting and bookkeeping and use the online programs and of course depend on the internet.

I submitted a letter, copies of all service orders, 7 technicians, 2 internet technicians, a spreadsheet showing my revenue lost up to 20 July 2012 for a total of $1,950.70 (this included the modem and router) and to this date, October 24, 2012, I have not received a response to my letter. It was mailed to the Comcast Center in Philadelphia, PA, and the payment center. I am again mailing it today, certified return receipt requested, plus the additional 4 pages of internet interruptions that we have been keeping track of from October 2 to October 21.

It is our opinion, as our neighbors have been having the same issues, that Comcast has too many people pulling off the same device and they need to upgrade it. They will not even return my phone calls. Oh yes, and on the online chat with Comcast Customer Service, the Internet kept going down, as did the phone so I would lose the call and the agent. Those that I did manage to talk to, could not speak English, which certainly added more frustration to the issue.

I wonder how our other TV is working with an outage in our area. The automated system asked if we wanted a call back when service was restored. I cannot speak with a consumer care person to report the actual problem, which has nothing to do with an outage. Comcast says they will be there 24/7. Guess what? They are not there.

I haven't found a good cable company. They are all alike, take your money and provide low quality service. I don't like a lot of regulations but there isn't enough competition with cable companies to get decent service. $278 is a lot of money a month. I think we should get reimbursed when our cable is out or you can't get help to resolve the problem. There should be penalties for not providing the service advertised.

We do not get the service as promised and this has been going on for months. They always have an excuse.

When the technician showed up to install my services, he explained that the box I was getting in my room was a DVR and that if I wanted just a free box he could put in a regular cable box. This was not explained to me in the call, but it wasn't a huge deal, so that should have brought my bill down to $94/month. I was pretty stoked.

A few days later, my hubby discovered he did not get a channel with a show he loved to watch. I called up and inquired about it and ended up adding additional channels for $9.99/month, so it really just cancelled out the money I was saving for the box in my room and my bill still should have been the $104.75. When I received my first bill due on October 3rd, it was $175. I called and spoke to someone who told me she would have a person review it and that I could check it online in a few days to see if it had gone down. I went online a few days later and it had gone down about $10.

A few days later, I went back online to see if maybe they had figured it all out when my bill said it was 2 days past due (this was still September). My balance was $312. I haven’t had service with them for a month and I had a balance of $312. When I got the printout of the bill, the $312 was for the $175 I owed plus an additional $136. Not only was my first bill completely wrong, but instead of the $104.75 I was promised on the phone, I was being charged $136. I called again and spoke to another agent who just went around in circles explaining my charges away but never explained why I was not getting the deal I was promised.

I called back a few days later and asked another agent about my bill. She again tried to explain my charges without listening to me say that I was not getting anything I was promised. Upon more conversation, she told me that it would be cheaper if I returned my HD-DVR to my local Comcast center, and that I was being charged a $7/ month as rent for the modem. I was never told that in the initial call to set up service, and I also told the technician that I had my own modem. I was also never informed about the $16 DVR charge, but that I would have a free HD-DVR for 6 months and it would be $7 a month after that. I know this because I wrote down everything I was told in the call for my own notes, so I knew what I was getting in to. It was not even mentioned on the customer agreement they sent to me.

I was getting very frustrated with the lack of communication with the company, so I went to my local Comcast center and spoke to someone there. She confirmed the $16 DVR fee and $7 modem rent fee. I brought in my own modem, but she said that if I wanted to continue having a home phone, I could not use my own to skip the $7 modem fee. I told her I didn't need a home phone. But she said if I took it off, the package would be worse than the triple play I had. She basically told me she didn't really care what the first guy initially told me, but the prices were the prices and there was nothing she could do.

After a little more talking, she finally gave me a free DVR for 6 months since that’s what I was told. But after that, it was supposed to go up to $16, which brought my bill down to about $120. This is better, but still not what I was promised. That was last week when I went in locally, so I just went online to check my bill and it was $128. I am sick to my stomach over all the lies. Besides, how does my bill go from $136, take off $16, and still be $128? I know for a fact they record all of their calls and have asked them several times to listen to it and honor what was I was told in the beginning, but no one will even address it when I bring it up. All I ever get from the agents is the runaround when I call. No one can explain why I was told the opposite of what I was getting.

Please help, I am more than frustrated!

Again, I waited and nobody ever called, left a message or emailed me with regard to pick up any equipment. Then, I received another disturbing bill from a collection agency indicating that I owed $90 in equipment fees, which caused me more distress, distrait and distraught. I then called Comcast again (spent large amount of time on hold and being transferred from one person to another. Time that I really don't have) and after having explained the situation all over again, I was told not worry about it and that Comcast actually do not pick up any equipment, but that I could go online on Comcast's website in order to request a prepaid label sent to me that I then could use to return the equipment to Comcast. The bill would be canceled once Comcast received the equipment.

To my surprise again (or should one be surprised with such obliterating and insane level of incompetence and manipulation?), such link could not be found. I then called Comcast once again (and spent almost 1 hour on the phone and waiting. Time that I really don't have) and was told by another Comcast representative that there is no such an option to request any return label to return any equipment on their website and that he could not send me any label either, that he would request to a Comcast personnel come to my place in order to pick up the equipment. Not surprisingly, such Comcast personnel never called, left any message or contacted me in any way, shape or form.

Today I received another bill on the amount $90 from a collection agency on behalf of Comcast. Does Comcast really believe I am some pathetic clown? Do they have any sense of decency or respect toward others or are they just crooks that are trying to steal my money? Comcast is by all means the most dysfunctional and dual defrauding operation I have ever had to deal with.

The first customer services who answered my call didn’t take care of my issue when I asked him if he could waive the fees for me so that I can get my bills issue resolved with them. He got frustrated and ended up yelling at me and told me that he would not able to do anything for me. So I ended up having to ask for his supervisor. The call turned out to be a nightmare and ended with not a happy ending for just calling to make my payment, to clear up the mess they did back on May. So I hung up and called them back. I spoke with another representative and spent another 15 minutes on the phone trying to resolve my payment issue with them. I am so mad at them for everything they have put me through, that every month I have to call them to confirm that they received my payments and to make sure they have done it correctly on my Comcast account. I have a bad attitude and disposition. I wish someone would disband this company and make them pay their customers back for emotional stress.

Lastly and most importantly, they are nothing but a bunch of gangsters! Do you know they hang up on you if you give them a bad review or you argued with them previously? Yes, they hung up on me 4 times in a row, and the 4th time, I even made sure, before I even speak, that they have my cell phone number if "supposedly" we get disconnected. Do you know what happened the 4th time? After waiting for 15 minutes for the supervisor, the phone representatives said, "Now I'm transferring you to the supervisor," and then I waited there for another 5 minutes for nothing, just music playing, never answered.

After repeated "please wait a minute or two," the phone rep finally said the supervisor is free so she's transferring me, and supervisor just put me on hold. Do you get it? They are all ganging up on the customer who gave a "one star" review. Wow! I heard from my friends they don't like Comcast and I didn't get it at the time. This is why. You corporate fat **, you will pay for this someday and I will watch your downfall and clap all the way.

I would like a money refund, not a credit for these charges where these PPV channels should have been locked as was indicated when working with the technician. Most cases I called on recently were about this and this was mentioned to a customer representative. Yet it is still happening and all I get is, "I cannot take this off your bill; it came from your box." This box is man-made and I may be at some fault for checking to see it the Pay-Per-View channels were locked everyday? I did not hack into the box or whatever your employees are telling me. I need to talk to someone as soon as possible. Please help.

The Online Escalations Team informed me on 8/28 via e-mail that a technician will visit my place in 10-15 business days; evidence of the 9/4 visit yesterday is disturbed earth, new cable outside my home and restored internet and cable service within. The consequential continuous days of no internet or cable service availability at my address, my numerous reports to that effect with various Comcast personnel via phone plus hours of Comcast chat online, were inadequately recognized. Indeed the helpline personnel were actually combative on 8/21 and insisted technician records indicate service was restored previous to the first Escalations Department ticket prepared on 8/17.

Because it is my direct experience that Comcast suspended effective customer service to me until 8/22 for a problem that likely could be solved before the 7/07/12 billing cycle, I have not experienced fulfillment of the Comcast guarantee. Comcast chat this date 9/5 of two hours resulted in the analyst preparing a ticket number for the Management Team to address the continued billing for internet and cable TV services when these services were neither provided me nor available until 9/4; which constitutes a service interruption of 76 continuous days. I give Comcast every opportunity to keep me as a loyal customer, pending their planned response the online analyst states is forthcoming within three days from today.

I paid Comcast $408.12 two weeks ago. Now they can't send a technician out unless I pay $198 and some change, to bring my account up to date even though when I made the payment, I was still having the same problem. I believed this was the result of my reminding her of the customer satisfaction warranty, that if they fail to show up for an appointment, I was supposed to receive a $25.00 credit on my bill.

I do not dispute the regular price of the internet service quoted to me, which is $62.95 each month. The increase to that price is due to my not having a "bundled" plan any longer. But what I am disputing is their projected price for August of $85+ which includes internet, cable and modem rental. And to be double charged for internet services in August, and then the usual in advance charge for internet for September! After contacting customer service and speaking with three reps, all to no avail, I am very angry and frustrated to say the least! I should not have to pay this amount! Certainly the internet price quoted of $62.95 for the past month's usage, but where do they get the balance from last month of $85+ from? That should've reflected internet cost only!

Unfortunately, Comcast charged me twice in July. When I talked to a supervisor, Leah, she said the information from Sherry was not correct. Without realizing that my bank had already paid $68.55 on July 5th, I made another payment ($59.49) on July 23, 2012. When I received my bank report and found I paid twice in July, I called Comcast about the payment. It took me almost an hour to reach a live person because I was transferred from one agent to another and then got disconnected. Supervisor Leah refused to give me a full refund for the second payment I made in July, saying that my service cut-off date was not July 22 but July 10, which is different from the information from agent Sherry. Comcast is a mess now. If you use their service, you will get ripped off, such as you will be charged twice within one month. So, please never, never use Comcast.

My brother-in-law is a broker for the natural gas industry. He can send his gas down anyone's pipe. Xcel energy and our other utilities need approval from the state for rates, service, etc. Every time they provide new services available, they seem to make everything cost an additional fee. You may recall the ad about the new digital service provided by the networks. Comcast said that if you were a customer, you did not need the free one provided by the government.

One year later, you now have to rent their boxes in order to continue service to all your TVs. If they would have run an ad saying by the way, next year we will be billing you an additional two dollars per TV, we may have gotten our free digital converter. They continually come up with another way to get a few more dollars out of you. Perhaps someone can explain to me how the MagicJack is twenty dollars a year but when you add phone in a "bundle", it's 30 dollars a month with an additional fee of 7 dollars a month to rent your new cable modem because your original modem does not have the Jack. Perhaps after twenty years of cable and five years of one and fifty dollars a month, I have already paid for the cable and my modem.

The company refused to provide a new cable and could not arrange an appointment for a technician for 5 days. Again, I spent hours on the phone with Comcast. Then when the technician arrived, the company changed my phone number. It agreed to reinstate it but it took two or three weeks to accomplish this despite the promises of at least four phone reps that it would be fixed in 24 or 72 hours. Eventually, it took a service appointment to get this fixed. Then, I received 5 bills in two weeks. The fourth one said I owed $-34, the fifth $447.

Throughout the difficulties, I constantly asked whether I was being charged for service I did not receive. I was assured I was not. This was untrue. When I called billing to object to the $447, I was told I had to prove up the dates of all the outages and problems, that it had no record of them, that I had downgraded services on a wrong date, etc., etc. After an hour, I said to cancel the account. At that point, I was offered a small discount and none for the lack of service. I insisted on closing the account.

When the red tape started up again, I instructed the rep to close the account and hung up. He then called back and said I had to stay on the line although he had also said it would take a week or so to close down the account. I cannot obtain TV here without Comcast so I am going to a different system altogether. I can't even close this account and I’m sick of having 40 ads or more every hour on a service I pay for. Although the guys who come to my house have always been great, everyone else seems to be prevented from doing a good job by faulty company procedures and equipment. I give up.

I added that this is the 7th or 8th time I have been treated rudely, dismissively and unprofessionally by Comcast customer support staff. The most important thing is that the actual issue was never resolved. So, the contact with Comcast customer service only worsened the general feeling and never resolved the issue. There have been unannounced price hikes to my bill, outrageous taxes levied, like over $18 for a simple $2 change to service (going to a non-published phone number) plus a one-time $8 service fee. What a scamming, rude, heartless company Comcast is. They are in the business of customer satisfaction but fall way short of achieving anything even close. In fact, all they do is piss off customers. Most people would lose their jobs if behaving in such manner and most businesses would be closed.

I should have known Comcast was bad news from day 1 when the technician was inside my apartment on the phone with his daughter's teacher, a personal call on job hours. He brought the wrong equipment. I never ordered a DVR and had me down for the wrong service. I was promised the NHL Center Ice package, yet the man (black, by the way) impolitely told me that is what he had on his sheet. Just infuriating. Enough is enough. My triple pay package will be canceled this week. I could go on into details of the rudeness of the customer service reps in the past, but I don't have time. I digress.

When I did, they adjusted it, no problem. While all this happened, I kept asking for a copy of the contract stating the terms of the first and second year. I was told that they don't give out contract details like that. I even told the guy at the Farmer's Market that there is nothing on paper that says anything about our contract terms. He looked it up and assured me that it did say that. So come our 2nd year in 2011 - I looked for the increase and sure enough it raised by $20 as they promised. But now it's the 3rd year and our bill went from $154 last month to $231 this month! I contacted customer service and they basically said that promotion doesn't exist anymore and offered a different promotion with some 2-year increment thing again.

I am so livid because I want the promotion that we signed up for and was promised 2 years ago! Unfortunately, there is no record of those terms anywhere, including in my possession because there was nothing for them to give me when I requested it. I had a feeling this would happen after 3 years too but I gave them the benefit of the doubt. Now that our purchase date is so far in the past, I feel like we are stuck and there is nothing we can do.

The first bill was higher than we were told even for connection charges. As months went by, the bill kept getting higher and we never rented movies, nor did we go over on the computer. We never received a bill showing the amount owed, even after calling them to start sending to our address. Had to go by word of mouth. Our cable was constantly in and out, scrambled and unclear on regular days. We dropped them when we moved, refusing to pay their $400 bill. We still can't get our money back.

I asked how could they shut me down remotely, yet not know how to turn it on remotely. Mind you, I have elderly sick parents coming home this weekend from a nursing home and most obviously am going to need a phone. Plus, some of their medical equipment is monitored remotely over the web! So now the appointment was changed to Thursday and I need to take time off from work to be there. To add insult to injury, they are still billing for these weeks without service!

I've heard nothing but bad reports about Comcast's business ethics and thought well, that’s a few people. Hell no, most everyone who has an issue meets with their inept business practices, which seems more like a scam than a business. In the end, I as the customer will suffer the inconvenience, traveling expenses and loss of pay from work because Comcast, after all these years, still cannot get their ** together. Their attitude is that we need them, they don't need us. When is the public going to wake up?

Nothing adds up to just dropping what July 28 - August 27 would have cost me ($159.02 because I do owe $12.97 on that bill for pay per view) plus ten days of credit from July 17 - July 27, 2012. The only thing the customer service representative would even try to explain to me was the bills which were right in front of me. I can read. After over 45 minutes of back and forth, she offered to get me to a supervisor but conveniently, this person was unavailable and I am supposed to receive a call back. I never have before, I don't see why I would this time.

We had to call back and this time, we got JR in customer service, who did put us to a supervisor Rose. She connected us to our local area again, this time, we talked to Karen and she stated that she was sorry that everything was confused on our order, it said it was cancelled but completed. I said it was not completed, so she took notes and told us she was giving all our information to the emergency techs and they would be calling us in 30 minutes to 2 hours. 4 hours went by and I called back to Comcast customer service. I got Harry and he was very rude, laughing at me 3 times. I stated I wanted to talk to a supervisor and he asked why. I told him he was not taking me seriously. He told me he was and that I was wrong for wanting to talk to a supervisor. I had to tell him over and over that I wanted a supervisor.

He finally put me over to Michelle, who was not his supervisor and that she was just another supervisor, but she would help me. I stated to her that I wanted to talk to Harry's supervisor. She also stated Harry's supervisor was busy. I told her I wanted to talk to her supervisor. She reluctantly gave me to Rex, which I am not sure if he was her supervisor. He connected me to Louis from our area, a technician. He was very rude and told us that we ordered self-installation and that for him to come out to our home would cost us $50, but he would cut it to $25. I told him no, that after the way we were treated, we wanted it to be installed for free. He told me over and over again that he would not, I would have to pay $25. I told him we just wanted to return our cable boxes and not have the company's services.

He then connected us over to Ben in customer loyalty. I told Ben that we did not want Comcast products, that your company treats their customers very badly and I can not believe how we have been treated. He stated that he could send out boxes, but we would have to get the products to UPS ourselves. I told him this was unsatisfactory, that it was not our fault, it was the customer service that Comcast has. All we wanted was to have our cable box and internet installed and then the phone went dead. I can not believe how Comcast treats its customers, who want good quality products with good customer service. The company misrepresents itself on great customer service. So here we sit with 2 cable boxes and an internet box, and I am going to have to go through this whole process again because Comcast cannot get anything right. It sickens me knowing how little and how rudely Comcast thinks of its customers.

When called, it was the fire department. I have spoken with too many 1-800-representatives to count. During each correspondence, I requested the refund in my name. I received a check for the correct amount on June 24 - in my husband's name. I was told today that "the law" prevents Comcast from issuing the check in my name. I have also filed a complaint with BBB and received a call from a young man that asked me, "so what is your problem?" I asked him if he had read the complaint - he had not. He told me I should set up an estate for husband. Someone told me today that the state treasurer could cash my check. This is just shameful and I hope and pray these folks never have to deal with such foolishness after the death of a loved one.

Then, the service wasn't turned on after the account set up for days until I called them about it. Whenever I have trouble with the account, because my billing address is in PA, the call is taken to the PA office instead of the MA office where I need the service because the account information doesn't travel state lines. But after going through numerous people in PA, I finally got transferred to the Boston office and have to start all over again. Only this time, I stayed on the line only to either get hung up on or told by a recording that the call didn't go through and to call the number again. This did not happen only once but every single time.

After canceling the service (and finding out not one, but three email accounts were transferred from PA to MA) on the third, I got a statement for the next billing cycle. The billing date is on the eighth. Shouldn't the computer have caught that? I called Comcast, went through three people before they told me that I needed to talk to Boston. I got transferred and after holding for twenty minutes, a recording came on to tell me to try the number again. Going through the motions again, I finally got someone that told me that I have a credit on the account and that I am billed a month in advanced. That is why I received the bill.

So why is the computer system not keeping up with cancellations? I do not recommend having two accounts in two states with Comcast. If I could, I wouldn't use Comcast for my PA account but they have the monopoly. I am completely angry and dissatisfied in dealing with Comcast on a state level. Besides the above, I thought I could make a payment at any office. It turns out I can't pay my PA bill in MA. I had put the bill in the payment slot but the people there didn't bother to tell me that I couldn't pay the bill there. They sent it to wherever, it ended up being late. I didn't find out about it until the next billing cycle.

The problem is that my billing cycle runs from the 10th to the 9th of each month, but their billing runs from the 30th of each month so I either have to pay before it is due or have a bill that reflects 2 months' billing. Therefore, when she credited me in February, it still left the March bill at the higher rate, which they carried over then added the new rate despite my written letters and despite me paying the amount I was supposed to pay every month ($46.99 plus tax) with a written cover letter stating "This pays our account ** in full" with appropriate dates that the payment covered. I even wrote on the check "Account ** paid in full," again with the dates the payment covered on both the front and the back of the check and which Comcast cashed. They still kept billing me more and more from February to June.

Then again, despite four written letters detailing the problem, they disconnected me. I called immediately and spoke to a supervisor who told me to pay $41.00 and that she would credit me so my account would be at zero after my payment. I told her this pays me in full from May 10th through June 9th, correct? She said yes. I reiterated it again and again, she said yes. So I paid the $41, then got a bill for $109.25! When I called today, the rep was very rude and could not help and said "You only paid $41 last time, that doesn't even cover your bill." That was what the supervisor told me to pay to bring my account to zero. They told me there were no notes from any supervisor on my account! This is unbelievable!

I told him about what we were experiencing as noted in the above paragraphs and he made an appointment for a technician to come to the house on Wednesday, July 18, between the hours of 8 and 10am. I told him that interruption of service for that length of time would be unacceptable and wanted to speak to a manager. He put me on hold and never returned back to me. I called back on my cell. An automated message stated I had an appointment as mentioned in the above paragraph which I did not agree on. That infuriated me that they can assume what a customer wants. When I finally got someone, I hung up the home phone and had to explain once again the whole story which infuriated me even more. I got nowhere and at 2am, I went to sleep. I woke up at 4am to check if service was returned and it was not. At 9am service was restored. I don't know the cause of the interruption but it would have been nice if Comcast personnel were knowledgeable to speak to their loyal customers intelligently.

Changes I would like to see with Comcast: First, having to stay on the phone waiting for someone to answer and you get the outsourced customer service when you are calling after hours is unacceptable. They are millions of miles away as far as I am concerned to the problem at hand and assume, making an ** out of “U” and “Me”. They really do not get the root of the matter. All they do is go to a manual and script out a process hoping it will alleviate the problem. Second, if Comcast is going to upgrade or do maintenance, it would be a courtesy to their loyal customers to let them know ahead of time so the loyal customers can expect momentary interruption. What happened to customer service? Third, don't offer a three month offer of HBO or Showtime to bribe the loyal customer (what an insult). All we want is good service all the time 24/7.

I called Comcast and spoke to someone who did not speak English very well. I could not understand her; she said she was in Puerto Rico. I asked her to transfer me to someone who speaks English. Well, she tried to transfer me and hung up on me instead. When I called back, I had to go through the automated system again, was on hold, and finally got to someone. She spoke English, but she said that she could not help and she had to transfer me to tech support. I was on hold again, when finally, tech support answered. However, she could not help me. She said, "I don't know why they transferred you to me. I can't do anything," and then she followed it up with, "The associate you spoke with must not know what she was doing." So the tech support transfers me back to customer service (by they way, as I'm typing this, I'm still on hold). My phone has a timer on it so 1 hour and 35 minutes is the correct time of being on hold. I explained the story to customer service. Mind you, all I want to do is pay my bill, give them money for the service they provide me.

I asked the customer service rep if there is a discount she can give me and she said no. She said that she already waived the $5.99 fee from the automated payment on the phone. Well, I cannot pay my bill that way either. Their system is telling me my phone number is invalid and I cannot pay my bill online. Why would she not waive the automated system? It's not my fault that I can't pay my bill. All I wanted was some type of compensation or apology for the runaround. At this point, I'm waiting to speak to a manager and have now been on hold for 1 hour and 11 minutes. What's next?

Issue one was I was only getting the 16 meg internet service for the first three weeks when I had ordered and was paying for the 30 meg internet service. I now have the 30 meg after finally getting a tech to help me with my issue; but when transferred over to billing account services to get a rebate on overpaying, they either hung up or got disconnected in the middle of them talking to their manager and never called back.

Second issue is my DVR has not been working properly. It won't record most of my shows and the ones that do record skip and freeze. The live TV reply is not smooth and also skips. I called in about this and they scheduled someone to come out and bring me a new DVR and we discussed combining my internet and TV into a double play to get more channel and lower my bill. I said cool, why not? And so the tech would come out with the DVR and upgraded service. When the tech showed up today, Saturday morning, he didn’t have a DVR and instead was trying to install phone service which I never ordered.

Third issue is I tried to check my bill a couple days after talking to a rep about the DVR and double play and found I could not get into my account because of an FCC PIN regulation. I called Comcast and come to find out that someone (hopefully mistakenly) added triple play onto my account and I immediately requested it be taken off. They said it was taken care of and that I should give it a couple of days to let the account update.

A week later, I tried to get onto my account to view my bill and I still can't so I did the chat option and explained the whole thing over again and the chat rep told me she had taken care of it and to give it a couple of days. Fast forward to yesterday when I get a voicemail from Comcast saying the Comcast tech will be out tomorrow for the appointment. I try to get back on my account to verify that triple play was not on there and view my bill. I still can't get on because of the FCC phone pin. Something is not right at all. I called in and the rep confirmed to me that the triple play was removed and no longer on my account and she has to transfer me over to tech support to fix my online account FCC PIN issue. I get disconnected once again with no call back. I was busy and figured I would have to once again call back tomorrow.

Tomorrow came and the tech came out with no DVR and trying to put a phone in my house. I am beside myself because I had called so many times and nobody is talking to each other. I called in after the techs went away and the rep on the phone told me that triple play is still on my account. I am pulling my hair out. I asked the rep what about the two other reps and not to mention the online chat rep who told me triple play was no longer on my account. I said did they just lie to me and the rep said, "It appears so because it's still on your account."

The rep tried to take it off but told me she can't because the techs had confirmed doing the work to install triple play. So, the rep went to talk to her manager because she thought the techs/contractors are trying to defraud Comcast. She ensured me she would call me back when she could figure out how to get this resolved. No call back yet. I have only been with Comcast for 6 weeks and I have had enough issues with this company to last me a decade. Three reps have flat out lied to me. The account services had screwed up my internet and tried adding a phone service I didn't want. Dealing with this cable company is a full time job so unless you're on unemployment and at home every day, I wouldn't touch them.

Comcast called the morning of the 29th, later that afternoon, sent an appointment confirmation email, and called the morning of the 30th to confirm my 3-5 pm appointment window. At 3 pm, I was outside, playing with my daughter as we awaited the arrival of the tech. My cell phone was inside, charging. At 3:18 pm, Comcast called, yet again, to confirm my appointment. I was outside waiting for the tech and did not hear the phone ring. They cancelled my appointment. I called, furious, as we put aside time on a Saturday and missed a family party so that we could get this taken care of. The next available appointment was on Tuesday, July 3.

On Sunday, July 1, my area experienced a severe storm and power was knocked out for several days. Upon the technician's arrival on the 3rd, after the same amount of confirmation calls and the email, we were told that he could not inspect our home because of the power outage. Later that day, a worker for Commonwealth Edison, the local power utility, knocked on our door. He asked if we had Comcast service in our home. My wife said we did and he said that the connection on the pole was fried and that he would contact Comcast directly. I called Comcast again and told them this. The promised they would have a line technician out to the house to look at the issue on Saturday. We were home all day that Saturday, July 7th and no one from Comcast came. The next appointment we were given was Tuesday 10th between 1-3.

On the 9th, Comcast called to confirm twice, and again I confirmed the appointment. I also received an email. This was the two-week anniversary of the original outage. We wanted nothing more than service restored, so my wife cleared her afternoon and was at home. I was at work. I confirmed the appointment call earlier that morning. However at 1 pm, Comcast called while I was riding up in an elevator and I did not have cell service, so they cancelled our appointment again. My wife contacted Comcast. They called dispatch and not too much later, a Comcast truck pulled up in front of our house and then a few minutes later, drove off, no call, no knock on the door, no nothing.

The evening of July 10, I called and asked for a supervisor. He gave me a new escalated ticket number and said that he would have a line technician come to the house on July 11. No one ever came. The evening of July 11, I contacted Comcast again. I waited on hold for 40 minutes. The CSR finally answered and she told me I needed to talk to technical support, so she transferred me, so I could wait another 40 minutes on hold. Finally, I talked to someone who transferred me to the escalated ticket department. He claims that he will contact me directly today about having a line technician come to my home today. Nothing yet. A regular technician is scheduled to come on Saturday the 14th but all he will do is tell me a line technician needs to repair the connection like I've been telling them for over a week.

Today is July 12. I have set aside six hours of time, awaiting a Comcast technician to show up and they have not. I have been told twice that a line technician was going to come to my house; they have not. I've been hung up on or disconnected, routed back through and put on hold for extended lengths of time. I've been told by a utility expert that my connection is fried on the utility pole. I've told this same story to countless individuals that work for Comcast. I have been without internet or TV for over 2 weeks. I've been offered a $25 credit for my inconvenience. I was told by the CSR on July 10 that she guarantees restored service by this Saturday, the 14th. I'm not optimistic, considering that conversation was for not b/c the CSR I spoke with 24 hours later had no notes on my account regarding the conversation I had previously about the arrival of a line technician yesterday.

If I treated a customer of mine like this, I would be fired. If I ignored two dozen complaints from a customer over the course of 16 days, I would be fired. Unfortunately, there is really one choice for ISP service in my town, and that's Comcast. If there was any better option, I would've fired Comcast 14 days ago and would not be writing this complaint now.

I've been calling and emailing back and forth with George ** since May 5th. He's been promising to help me get a refund for lost sales on that day but nothing has transpired. I'm going to stop my account with them, but they owe us for lost sales and service interruption for those hours! I have copies of the service work order which initially gave the go ahead for them to do the work in the middle of the day (George ** told me it's typically done in the middle of the night so nobody's service is cut). I have copies of all emails between George ** and myself. He has quit returning calls and emails.

I'm forced into a contract with them because AT&T does not offer U-verse in our area yet. So if we want cable or internet, they're the only carrier in my area. As soon as it's available, I plan to cancel them very quickly! It's appalling. I'm literally sick to my stomach. After dozens of calls, our service is still out! Just be careful, new customers! They have very appealing new offers. But prices soon go up and the customer service is absolutely awful! I am very upset with Comcast!

My grandson several years back flipped when his foot caught in the cable. He was a child and not hurt. An adult, especially a senior could be seriously hurt. I have called Comcast and they tell me there is nothing they will do. As an association board member many times over the last ten years, we have contacted Comcast to no avail. The exposed cables create a safety hazard even though most city codes do not permit exposed extension cords in a business or outdoor venue because of a trip hazard. As often as people change media service, this has become quite the troubling issue.

I just spent an hour on the phone trying to cancel the Xfinity Signature Support service that they put me in without my knowledge. They gave us a wireless modem and we began using it and they did not inform us that there is an installation fee of $150 and a monthly charge for this service. I am so mad at them for everything they have taken me through, that every time I have to call them, I have a bad attitude and disposition. I wish someone would disband this company and make them pay their customers back for emotional stress.

On June 13-22, 2012, every morning, the television screen has no picture. The following message displays on television ‘this explorer box is not authorized’ and the telephone number. Each morning one of the nursing facility employees calls Comcast on behalf of **, which I am very grateful that they take the time to do this. The television picture will display, after the customer service representative resend the signal to the cable box.

June 17, 2012, I called Comcast starting at 11:00. The customer service representative was able to resend the signal to the cable box. The television picture displays. This is a reoccurring problem that needs to be address and not by the customer service representative resending the signal to the cable box every day. I called Comcast at 2:00 to try and figure out the problem and schedule a technician to come out and check the problem. First spoke to John who stated that he could not talk to me because I was not an authorized user. I tried to explain the above to him with no luck. I asked to speak to a supervisor. I believe I was intentionally disconnected. When I called back, John called me back. Antonio, floor team lead (Employee Number - **) was also no help. I have talked to many very helpful customer service representatives for the last two years on the behalf of my father **, who has dementia. John and Antonio basically did not appear to want to do their job, help or provide suggestions that may have resolved this problem. Solutions, that is what customer service is about I believe.

On June 17, 2012, I called Comcast sales department. The young lady was very helpful and verified that my name displays as an authorized user on the account. I asked her if she could please document that in the file and she did. She transferred me to customer service representative who was very helpful. He checked the cable signal and resent the signal to the cable box. He transferred me to billing and the young lady was also very helpful. She said she would credit the account for two days. I was transferred back to customer service to schedule a service appointment. Funny, I am back to where I started over 1 hour ago, but this time Claudia, in Largo MD, Report and Repair Unit was very helpfully, knowledgeable and understanding of what I was trying to accomplish. She mentioned that my name was all over the account as an authorized user. She was able to schedule a service appointment for June 20, 2012, between 10-12.

June 17-22, every day the message is This Explorer Box is not authorized and the telephone number continue to display and have to call to get service. On June 22, 2012, the cable box was taken to the Comcast office and switched out just to verify that the box was not the issue. The young lady at the Comcast office was very helpful with suggestions and did credit the account. The new box was activated and the problem remained. I called and spoke to another very helpful gentleman. I explained that this problem had been going on for over two weeks. He said he was going to try and find a spreadsheet with older codes that usually work. He entered the code and the picture displayed. The true test was when the cable was on the next day and the message This Explorer Box is not authorized and the telephone number did not display. When the cable box was switched out by ** family and the correct code was entered, the issue appears to be resolved.

John and Antonio could learn a few lessons from Claudia, Sharon and the other customer service representative who did try to help and succeeded. Customers should not have to call numerous times to get a problem address and/or fixed. Over two weeks to fix an issue is unsatisfactory. Your reply to this letter would greatly be appreciated.

I have had Comcast for almost 4 years, consistently, without service interruption. My bill is only $50 total/a month. I was asked to pay $157. "Shane" put me on hold because I was yelling, and never came back. Again, I called the flashing phone number and put in all my info into the automated system. "Shalala" answered and once again asked for my account info. I asked her if she had the info I had already put in through the automated system, she said all she had was my name and phone number... What? I was so angry! Why are we required to put in out info if the CS reps do not even have access to it? Is Comcast trying to make their customers mad even before a rep gets on the phone? Again, "Shelala" put me on hold and never came back.

For the third time, I called back, but called the 800-Comcast number. "Delvinia" picked up and I explained that I was an irate customer after going through the automated system many times to be put on hold and forgotten. She asked me if I had my bill, which I did, dated June 25, 2012. She told me my service had been turned off due to non-payment. Really? I asked for clarification because the bill dated for 6/25/12 had just arrived at my house yesterday, with no indication that it was past due. She told me to read the entire front page, which I did, out loud to her, again with no notice of anything being past due.

It has only been 3 weeks since I paid my last bill. She said there is a new "policy" that if there is anything outstanding over 65 days that service is disconnected. What? I pay my bill each month, what is owed. Delvinia could not make me understand what she was talking about. I was screaming that this is ridiculous and she started telling me that she could not believe I was yelling while my children where in the house, that if I had such and such amount of money for the month there was no reason that I could not pay the entire amount due, and, once again that she was a 'manager' so no one else would tell me a different story. I could not believe she would tell me how to behave, how to pay my bills, etc. without even knowing my situation. Who are these CS reps?

I finally paid the bill, and have now combed the entire bill, searching for something, anything, stating my service would be or was getting disconnected 6 days after the bill was printed! I cannot find anything anywhere. I have been unable to contact anyone who can help me.

Two years ago, I had overcharges (which I eventually paid to prevent disconnection) and filed a complaint with the BBB. I received a few follow up emails, but the person who was handling my case is gone, and no one was given my case for the overcharges. I feel lost about what to do about Comcast. They are taking advantage of people, and making things up as they go. I feel totally violated by my horrible experience from today. If anyone knows of a way to make a difference with this company, please post.

This is the 4th time this year they did this to my babies. I asked if I could pay $20 of the $379 I owe so they could put it back on for a day and the guy was so rude and didn't care that my family needs to watch TV and go on the computer to watch cartoons and stuff. I told him to give me a manager and he was like so rude and said he would get me one, but then this guy in Sales picked up and had no clue that Hector was talking to me! So, the sales guy wouldn't do anything except tell me that tomorrow I will be shut off for nonpayment and if I want it back on, I have to pay the past due, a reconnect charge and I have to pay one month in advance to show I mean to pay them on time!

He didn't want to talk to me so he did get me a mgr, but the mgr didn't act like they cared! I told her about how I don't have money now b/c we had to buy a new TV and Blu-ray and why should I have to pay them so much? She told me maybe I should give up my premieres like HBO, Showtime, and Cinemax and Stars and my 4 DVRs. That is **! She told me I could add a phone to get a better deal on a promotion, but I don't need their ** phone. I got 3 smartphones and what's up with that?

Comcast acts like b/c I'm on family assistance, I have to give up my TVs and lifestyle! They won't even let me order PPV and fights for my daddy b/c they say I don't pay my bill on time! Omg, they made me put this number on my TV so "nobody can order movies if I don't want!" It doesn't work. They keep adding ** to my bill and saying we are doing it. Liars, you're going to burn in hell! Last month, they said I had like 15 movies at $15 each! They said what time they were ordered and I was out shopping and there is no way my kids would order that!

Oh, and the mgr. lady thought she had me on hold and I heard her tell somebody that she got another one of those people from Oakland and just what is wrong with people from Oakland, Stockton, and Fresno that they don't pay their bills and want a free hand out! I called my people at NAACP and filed a complaint! Have a blessed day!

I want to ream that company out, but they make it impossible to contact them except to sign up. My husband and I are very technical and we know exactly what we're paying for. He's never going to swindle us into something by telling us our internet will be fast or that we want TV channels we don't watch. We did our research before we chose a service provider. Each time they come to our door, they are pretty much ensuring a little bit more than last time that I will never ever buy their products.

Comcast is charging me $149 per month for no service. In the last year, a dozen or so managers were supposed to call me back. It didn't happen. When I do get supervisors/managers, they say they are going to help me, never to hear from them again and their phone number is soon disconnected. Comcast's catastrophic problem phone line doesn't answer. They are so messed up I hear you never get the same answer twice. Even when you talk to a dozen Comcast employees in one day, they never give you the same answer.

My modem has been changed over 6 times. I could go on and on of what they have done to me but it's useless and overwhelming. In three weeks, I was on the phone with Comcast 1378 minutes on my cellphone and had to buy more minutes to talk to them. In addition, there were four techs on as many different days in my house with obnoxious customer service skills. This has to be the worst company ever and consumers cannot do anything about them. It seems like the FCC or local governments get so much lobbying money from Comcast, there is not help anywhere. Give me regulated Ma Bell back!

So I called my bank, and I am good friends with the bank manager. I put them both on speaker phones, and I asked the women from Comcast to please say again what she told me. She did, and the bank manager told her no and that we do not have any control of that because it is when they (Comcast) send out the bank draft. The women called him a liar and hung up on us.

I called back and asked to speak to a supervisor. They told me none was available and that one would call me back within 2 hours. Well, I did not get a call back. So, I called them again the next day, and the automatic recorder went through its program and proceeded to now tell me that I owe a past due balance of $137.19. But my bill has always been $77.47.

I got another person on the phone, and she proceeded to tell me I owe them for service that has been done because nothing was working right in my home and Comcast came out and wired my whole house when it was completely gutted and remodeled a few years back. I was told by the service man that was just at my home last week that it was done wrong and that he had to change things around. He drilled holes through my house walls and broke a set of my very cherished wine glasses that were custom-made for me. And all that was said was I did not see them.

Now today 6/22/12, I had talked with another company rep, who had called me to ask about my service. If they do not want to know how I was treated, then why call and ask, because I let her know how I was treated and that I was very upset. But it seemed like she could also care less! Let me tell you one thing. It seems when you have problems with this company and you call to try to get things worked out, you piss them off and you end up getting a higher bill for whatever they can charge you for.

So now, I have 3 boxes that were to be free, and now, I am being charged for each one. Plus, if the boxes don't work and I have to call to get someone out to get them working, I get charged for it now. But I did do one thing. I filed a complaint with the FCC. But most likely, they will sit on their asses and do nothing also. So, I called my bank back and told them to no longer let Comcast take any money out of my account. I am going to file on Monday with the Better Business and any one else I can think off. I hope no one else is being treated like this. But from all the complaints I have read, it is happening all over with every one with Comcast. What is going on with this company?

Fast forward to my bill this month. I am set up on auto pay and my notifications showed my bill would be debited on day x for $151. On X day, $201 was deducted from my account. I immediately logged into Comcast to find the difference, but was unable to view my bill online. Another issue, I'd called about and tried to resolve for the past three months. Finally, I spoke to someone that cleared that problem up but billing told me there was a pending charge of $50 for the service charge. Until it hit my statement, they could not even discuss it. My response was if they couldn't discuss a pending charge, how could they debit it out of bank account? Billing told me I was not on auto pay. My response, "I'm looking at the auto debit out of my account."

Finally, billing told me they could not reverse the charge as that was policy for any service charge. I repeated, one, I was not told I would be charged and two, the technician said I would not be charged as this was a Comcast error. Billing's response is, "You don't have service protection plan. The charge stands." I asked to speak to a supervisor and was disconnected. I called right back and went the through the above again. This time, I was at least told that it would be turned over to a supervisor and the supervisor would call me back within 2 hours.

Fast forward to this morning. No call from supervisor and I have called billing again, only to be met with the same brick wall, "We will not remove or credit the charge. You don't have a service agreement." At which point, I informed the rep that I had never heard of a service agreement before yesterday nor had I ever been offered a service agreement. I demanded that I be allowed to speak with a supervisor. I got put on hold for 10 minutes, then the rep came back on the line and told me the supervisor said the charge would stand. I again asked to speak to the supervisor or the supervisor's supervisor. The rep responded, "Why? I told you there's nothing we can do." I insisted and was then transferred to someone's voicemail. I left a message and of course, no one has called me back at this time.

I had already done this and told the rep that per my bank it was withdrawn from my checking account by Comcast. I asked for a supervisor and was told that the supervisor wouldn't be able to help. I asked that they do me the courtesy of allowing me to try. The supervisor came on and said that Comcast never got payment and she couldn't help but would open a ticket. It would take 3-5 days to investigate.

I went to my bank and got proof that the money was withdrawn, called for a fax number and faxed this info to Comcast in Philadelphia. I sent an email to customer service explaining the above and received a response stating it takes up to 45 days for auto pay to start and to be patient and Comcast would withdraw the payment! I responded to the email asking them to read the email I sent again. Comcast has no problem withdrawing the money; it's applying it to my account they can't manage. I received another email response stating I should go to a service center. I responded telling them the only way I would go to a service center would be on my way to sign up with DirecTV.

I called customer service 2 days later and was told the ticket was closed because they found the $305 payment and my account was now up to date. I asked about the other 2 payments and she said they couldn't find them! The rep said she would reopen the ticket. It has been a week and I can't get anyone at Comcast to help me get back my $356 overpayment. I called Comcast and asked to have my service disconnected. The rep I was transferred to asked why and I explained. He said "it takes up to 45 days to activate auto withdraw," and said I should be patient. I told him to cancel my service and to learn to listen. I am now left with no option but to file a claim in small claims court to get my money back.

This morning, after I talked to a tech man for two hours, he said he would call right back with an appointment for someone to come on site. He did not call. I was dropped once in passing me off. Once I was passed off to three people, with much waiting in between and no resolution, just apologies and empty promises. Then I had to reorder the TV package. One tech person had me check the splitters outside, which all seem to be in order. I have internet service with Comcast that works fine. The phone call I made last night during a storm said my internet was out, it was not. Then, their site said my TV was working, it was not. Now I'm supposed to have an appointment to get this resolved. If he does not show, I'm cancelling the TV. When the company was Road Runner, the service was excellent. Since Comcast bought them out, it is below horrible.

I signed triple package on October 15th, 2010. It was 2 years which completes in November 2012. Then, we will be given new option for the next 2 years, which I am planning to do when the time arrives. So, please, correct this problem immediately. It will be greatly appreciated. Also, I have talked to many customer service supervisors. Everyone said they fixed or are fixing the problem but it has not been done yet.

He told me he did not come into an agreement, but that he had a conversation with her and she let them in. I told him he was to ask an adult, not a child and how dare he give access into my yard to a stranger, also without my consent! He excused himself and told me he would gain access from another neighbor's yard and I agreed that would be the right thing. He never apologized and he never did any work on the pole that he supposedly was in my yard to work on. I am very angry about this person, who never showed me any kind of identification from Comcast, trespassing onto my personal property and inviting others as well then trying to use the easement law against me.

The problem came this January when I went to reduce my services to just internet. I was informed that I could not reduce services because he had moved back to the area and had services at his new home as well as my residence in his name. Also, I was informed that he had full access to my phone records as well as my emails through Comcast. This was very disheartening because I have an order of protection that was granted during the divorce, which I had previously taken into the Exeter, NH office and showed the office staff. The result of this was changing the bill to my name yet keeping the account in his name. I was not informed of this and always felt that I was the owner of the account. After calling Comcast numerous times (the number was from the bill), I was informed that I could not even have a repairman come to my home to service the cable I was paying for. This was ironic because I have had repairmen out at least 4 times for problems dealing with the phone and computer services. So, since January of this year, I have personally entered the office seeking help. I now know where my ex-husband was getting information on me which your company allowed him.

I am very frustrated that I (as the person paying the bill) was never informed that he had access to my account. This frustration only multiplied in the fact no one would let me disconnect the services. My only option was to allow the account to go into default. On Monday evening of this week, I again called Comcast. The difference was this time I raised my voice, swore and cried out of anger. This time, I finally got results. Why is it that you need to raise your voice and act like a lunatic for this company to listen? Being polite and courteous seemed to lead me to a brick wall. I could no longer stand for everyone knowing my business served on a platter catered by Comcast. I had to pay the back bills (even though I did not utilize the services nor wanted them). But if it brought me freedom from this mess, so be it! This morning the Comcast office in Exeter, NH called me (after dealing with me every day trying to turn off my services) to ask when I wanted to have my services turned on! Seriously!

The next day, my services (internet and cable) did return. That night, they stopped again but only for about 5 minutes. It was still irritating. That week my service was in and out. I had a supervisor contact me saying I would not be charged for that time period it was out. This kept happening and I was even told at one point that the cable was not out. I was told it was my equipment but my neighbor had Comcast also and confirmed hers was also out. The beginning of the second week, I called to cancel because I could not take anymore. I was given a location to bring back my equipment.

I got to the location and it was no longer there. I called on my cell phone and they gave me another location. It was not there either. The third time, I was very upset; I was wasting gas on a provider whose service was crap. I finally got hold of a different rep and they sent me to a location that was actually open. I made sure I received a receipt for my equipment. I made sure I talked to a rep and go names. I was told since I cancelled within 30 days, I would not be charged and that because of the headache, I would not have to pay for installation.

I got another bill. I called and the rep said it does not look like my account got closed out properly and that she would do this now. She said she was unable to put into the computer the actual day I did call (even though I have my receipt returning my equipment) but since I was still within 30 days that I was still not going to be charged. Once again, I got a bill. I called and was very pissed by now. The rep said it was taken care of and she saw the notes in the computer and to ignore the billing. Guess what happened? I got a letter from a debt agency telling I owe a debt and it will be reported on my credit report.

I am beyond upset by now but I paid it because I have A credit and was worried. I call Comcast again. They tole me I would hear back by the proper department regarding this within 1 to 6 business days. I have yet for anyone to call me back. I contacted Rick ** via his page that guarantees you will be satisfied. No word except a email saying we have received your letter and someone will contact you shortly.

That was weeks ago. It is upsetting that this company who I still pay for service in Colorado is a fraud. They do not guarantee anything and they hide from their customers. I am one of those people who do not like a big government involvement in companies but when you have companies like this taking advantage of companies, it really makes me change my mind. I hope that some action is done to stop this company from preying on others. I have watched my fees here in CO go up and I would have to pay to get out of my service. As soon as my contract is done, I am done with this provider. The fact that they can wreck someone's credit makes me ill.

Additionally, having read a few of the thousands of typical and similar complaints via the internet, one can easily ascertain that rate increases, unwarranted fees, and overcharging for services and/or equipment seem to be Comcast's way of doing business. Comcast not only deceives their customers initially but throughout the interim. Unfortunately, when these issues are questioned or exposed, they will credit gladly, only after many frustrating hours of phone calls, credit those lucky few and informative customers; however, only partially instead of completely. For the record, I also see that Comcast is not regulated in the State of California. They do what they want.

This first page has to do with my own personal issue with Comcast during the first year of service and the rate increase and overcharging I encountered after the first initial year. It seems to be a typical customer complaint. However, it is the next page or year 2-3 that has me most upset. This is not a typical complaint.

In approximately January 2010, a Comcast sales manager knocked on my door, offering me a good deal on Comcast services. Instead of the typical advertisement strategies, Comcast had hired door-to-door salespeople to push their services and counter their competition, AT&T. The salesman, after giving me his sales pitch and considering my personal needs, stated that he could offer me a complete television, internet, and phone package for $89.99 per month. He added that an additional charge of approximately $11.99 would be added on top for an additional fax line I needed. With taxes etc., my monthly bill averaged approximately $126.00.

I agreed, and when the service was installed, the installer forgot to bring a router. He said he would be back within the day with the router, but after many days of waiting, he never came back. So, I had to purchase my own. The installer also left behind a box that I was recently informed is a DVR player (2 years later). I also learned that I have been being charged an additional fee for this DVR for over (2) years. I was told by the installer that if I added an additional television, I could use it and it was part of the package for no additional fee.

So, he hooked up HD service downstairs, a small white basic box to my 3D television in my bedroom, the internet for my computer, my phone line, and the fax. I agreed to this price, because it was lower than that of AT&T. I never signed any contract and was never told of any future increases, etc. It was a handshake deal. No plans, contracts, or rate increases were a part of this transaction period.

In January 2011 or approximately one year later, I received my monthly Comcast bill and noticed my service fee rate had increased from the basic $89.99 charge to $109. 99. With the additional fax line and taxes, etc., my monthly bill went from about $126.00 to $166.00 per month, a jump of $40.00/month. I immediately called Comcast and complained. I told them that I had never agreed or was never notified verbally, in writing or in any way, that this plan would increase after a year.

I asked the Comcast Customer Service woman if she could provide something, anything, in writing that showed that I was ever informed or agreed to a rate increase. She replied that she could not and explained that I had been originally signed up to a plan that was to increase to the normal amount after one year. She then stated that specific Comcast policy is to inform their customers of this rate increase by informing you via your (new) bill and that bill with the rate increase was my notice. I replied, "You have got to be kidding!" I said further that it didn't make any sense. So in short, the increased rate on the bill is your notification.

She went on to say that I was on a plan that offered an initial service fee of $89.99/month. After one (1) year, it was to increase to the normal plan rate of $109.99. I again requested her to provide anything, ad or flyer, a signed contract, letter or email anything that could prove that I was knowingly entering into an agreement with the knowledge of or being informed that my rate would increase in a year. Again, she could not, and again, she repeated the Comcast policy that "Your new bill with the rate increases is your notice." Well, after a few more calls totaling several hours on the phone, frustrated and exhausted, I gave up and thought, "Oh well, what can I do? I felt I was just ripped off and there's nothing I could do about it, except to go back to AT&T. At least I knew what I'd be paying from now on."

Fast forward twelve (12) months, and deja vu! It happened again!

I am a plumbing contractor, and due to the economy, I need to go where the work is. I was in Southern California working, when I got a call from my roommate that he opened the Comcast cable bill as asked by me, and it stated that I owe $470.94. This was for January ($235) and February's bill. On February 29, I paid the due amount of $235.47 with my credit card. I did not know yet that that there had been an additional rate increase or why my bill was so high. I simply planned to look into it when I returned home.

When I did return home, I called Comcast and asked why my bill was so much. They informed me that my rate went up an additional $60.00 per month (again). That I was enjoying a $60.00 per month reduced rate and now I'm back to the normal rate of $169.99 with tax, etc. This came to $235.00 roughly. A second rate increase? I was told that last year! I thought if this continues, I will be paying $700.00 for service within just a few years. I mean can they legally up my rate every year? I have (2) televisions, a phone line, and internet (only).

I called Comcast again, and after having the same type of conversations with them as I did during my first rate increase, I got nowhere and decided to file a complaint with the Better Business Bureau. Several days after filing that complaint, I received a phone call from a Comcast dispute resolution worker. She and I spent about an hour and a half going over my billing statements and information. I gave her the serial numbers to all my equipment provided by Comcast. At the end, I was promised the following:

I had already paid January's bill of $235.47. She asked me to eat that! She would reduce the additional (February) bill to an $89.99 charge. She would put me back on a plan with a rate of $89.99 per month. I got rid of my fax line ($11.99 per month). I would either return the DVR box or, start using it. On 04/04/12, I bought a new flatscreen TV. (I have the receipt purchased at Wal-Mart.) She would credit the fees charged for the prior 26 months of the DVR. She would credit the fees charged for the modem (I bought my own.) for 26 months.

I was to receive several hundred dollars in credits and be back on the original plan I signed up for at a rate of $89.99. All was resolved (I thought) and my next bill should have had nice credits, etc. When I received the next bill, I noticed that only partial credits were applied. The fax line was deleted, the rate plan back to $89.99, and so on. However, there's no DVR (26 months), credit, etc. My current bill did state that I owed $2.20 however it's due April. But, they did not take off, credit, or even reduce the $233.37 (February) amount as promised. They still wanted it. My April bill was $2.20 with an outstanding amount of $233.37. I did not pay the $2.20, hoping I would see the promised credits.

On May 1, I sent Comcast a check for $126.17 (the current bill for May). On May 8, Comcast shut off all my service because of the $233.37 amount that was supposed to be credited. On May 8, I had several early morning conversations with customer service people who got nowhere. They're very rude people who said I could not talk to a supervisor, corporate person, or even the woman who called me and I had thought worked out all the issues with me. I was told that they would not even discuss any issues with me, until I paid the $233.37 (second rate increase).

I overpaid the $235.47 as asked. (I ate it.) I have been overcharged per agreement for 26 months. I paid for services and equipment I never had or used respectfully. I have gone so far out of my way to not only resolve this matter but compromise financially when I shouldn't have had to. In short, Comcast has knowingly ripped me off a second time and is saying loud and clear that there is nothing you can do about it! After the first unwarranted rate increase and knowing I was being overcharged for services and equipment, which is plainly and simply a consumer scam, I gave up and stopped complaining. But to have this happen again and even more blatant and expensive is criminal. My business relies on the internet and my business phone. This has affected me greatly.

Total: $846.00*

I paid the $235.47 for January and had my rate reduced back to $89.99. However, Comcast's bill does not reflect this for February. Additionally and very importantly, I noticed on my current bill that Comcast again intends to increase my rate next year to $179.99. With tax and so on, this would amount to a monthly service to $245.00 for television, internet, and a phone line. I also saw several polls where thousands of Comcast customers were polled and Comcast receiving as low as a 1% favorable customer satisfaction rate. This is unbelievably outrageous!

*This excludes any credits they have given me, because those credits were other or additional overcharges; i.e., modem fees, etc.

Second, I received a call. Several days after my installation, I received 3 calls from a lady named Lea from Comcast. First off, she called during the day hours and I work nights so she had left messages to call back. I called back the first 2 times and no one at Comcast knew what she was calling for. The third time she called, she threatened me. She stated that if I did not call her and do a 5-min. voice verification on the package I was getting, that she would assign me a package of her choice. I do not like being threatened and especially by a service I am paying for.

Comcast employees forget we are customers. So the last time she called, I called Comcast again and the guy finally figured out what they wanted and sent me to an automated system that asked me general questions without any explanation. "Do you agree to the terms?" but did not state the terms. Half asleep because I had worked all night, I agreed just to keep this lady from calling and waking me up every day and stop her from changing the service I had requested. Of course, Comcast has not called to apologize for her behavior but luckily I kept her angry threats on my voice mail and will be consulting an attorney and media. This is outrageous. Is Comcast really that desperate that they have to threaten customers now?

Next comes the painful process of activation. I called at their customer care number for activation and I was routed through 4 states (spanning 45 minutes). And ultimately, someone picked the call and she told that I have to go to Comcast office and pick the cable crap. The worst customer care I have seen for a crap expensive service.

I called to find out about this and was told that this account belongs to my sister, which she has the same last name as mine. I have told them that this should have nothing to do with me and that is her account. I have been a customer in the past, in good standing and paid all my bills and returned any equipment. They told me that because I have cancelled my services and she started her service, that I have to still pay for her balance and be charged for the equipment if I don't return it. I feel like this is a bad relationship to start with a previous customer in good standing and that with the monopoly of the area, they are being very abusive making the consumers to pay for other accounts that don't belong to them. This is very bad business practice. Because of this type of practice and the monopoly over the area, it leaves me to not have any internet services at all.

Needless to say, we didn't hear anything about the escalation the rest of Sunday or Monday. The only thing we heard was that the tech would be out Wednesday between 9-11. So Wednesday morning came and went, and no tech person despite two confirmation calls. Finally late afternoon, we called and were told that the tech who was supposed to come in the morning didn't show for any of his appointments and they couldn't send anyone else until next Monday. What kind of service is this? More than a week to replace a bad box that they gave her to begin with? There is no customer service with Comcast.

The next morning about 9am, my mother called and said that the man had come and said I had to be there or he wouldn't hook up the cable. She said he was grumbling about other jobs he had to do. I called Comcast about the trouble and what the man had said and done. All the representatives apologized, but they did nothing but either said that all the workers were busy taking care of other customers until Monday or that they would send somebody out. But nobody came. This went on from about 9am to well after 4 pm and at least 10 calls about our appointment. Customer service for your company is apparently a joke at this point. This was, without a doubt, the worst service I have ever received by any company of any kind; and if I were the executive in charge of customer service, I would not admit to it.

My wife was on the phone for 5 hours today attempting to solve the problem, but there was constant resistance from every agent. The supervisor asked my wife if she would take a survey to which she answered yes. There has been no return call, I wonder why? As a result of this service call and new box we have been overcharged monthly. There was even resistance to sending a service man to correct a service problem, offering to give us a new box if we went to the service center in Salinas, CA. We pay a monthly fee to have a man come to the house and my wife informed the agents of such. Please rectify this situation.

It's a payment I've paid to Comcast. I went to the bank asking them to pull up all payments made to Comcast. I then discovered a payment made for $110.00 in 2010, right before I moved. Comcast said that wasn't applied to my bill. Bank of America printed it out for me, it was paid with my debit card. They're claiming that they don't have the payment. I have my bank's printout. I faxed this information to them and they're still giving me problems. They have my money. When they apply this missing payment, it will bring my bill down. Please help me with this matter in retrieving my funds and apply it to my bill.

Here are the issues: When the service was installed, the installer said he did not install cable receptacles and we needed to hire an electrician. The internet service did not work for one month after installation. My service was cut off because they were sending me the bill via the internet, which was not working, and despite, I had set up recurring payment on my AMEX. It took them 2 days to restore service. When I signed up for new service, I was to receive $200 rebate. But since my account went into arrears (see above), they would not grant it. Our cable TV service had a lot of static, we called for repair. Cable service came out and said we needed a booster and they would need to order. We called one month later, still no booster, they sent another cable repair man and he showed up and said we needed a booster and would need to order.

We called again one month later, since no booster, I told them we need to have the booster installed but said they could not stick it on the truck and would have to send out a technician. We told them he would not be allowed in the house unless he had one. The TV service improved, upstairs performance still terrible. The digital converter box failed a few months into the service, were told we would be charged a service call to fix/drop off new. I was told to go to the nearest service center. That service center is 40 miles away and I stood in line for 1 hour. The new digital converter box failed shortly after, I must travel to service center and wait again. For TVs without the digital box, they send analog to digital converter. I was unable to make it work. I called service, they dropped my call 3 times and by the time it was resolved, I was on the phone for over two hours!

I received numerous bills with errors including charging for equipment we didn't have, upping our rates even though we were locked in for 2 years, charging us for movies we did not rent. 5 weeks ago, I tried once again to sync Comcast calendars between my wife and myself. We both have Comcast and this is standard functionality. I tried by myself numerous times and finally called. On phone for an hour, it was supposedly resolved. I tried, it did not work. This time, I chatted online for over 1 hour and at the end, they told me the system went down and they couldn't help me anymore. It still does not work. I then submitted an online request to their email, left my cell phone number. It took them over a week to respond and still called my home phone which I rarely use.

A supervisor called me. I called them back, no return call. I called them again and got it escalated. A day later, a second line support called. I granted access/passwords to both account and after an hour, he confirmed it does not work! Yes, I know that. He escalated it to national. I got a call two days later telling me it was fixed and left their number. I tested it, it does not work! I called back, bad number. I then called the supervisor back. He assigned me to someone else. I called them, but no response. I called back the supervisor and then the new supervisor called me. I asked for him to send me an email with his contact info, none was ever received. I called back to his number from my cell, it is a general number. I called the old supervisor back and got the new supervisor's direct number. The issue is still unresolved as of today. I do not know when it will be fixed.

I made a service call last week to fix the still lingering bad signal upstairs, made an appointment but they never showed up. I called back, asked if we had a ticket number but none was ever given. My wife again took off work to wait for them, they did not show up. I wanted to transfer service in just my wife's name. They sent a letter telling us that we both had to sign and personally show up to a service center (which is 45 minutes away and the last time, I stood in line for 1 hour) in order to change it! Are you kidding me?

When they finally sent someone out at the end of March after a 3-hour phone call from my husband where they promised a $100 credit for the problem with our HD, they proceeded to charge us $50. And when that tech couldn't get it right, we were charged another $50 when the next tech came out for the problems we had been complaining about since January. After a lengthy phone call, they promised a $50 credit for one of the tech visits. To date Comcast owes me the following amounts: $250 gift card, $100 HD credit and a $50 service person overbill credit. Have I seen a dime of it? Of course not! I really hope they burn!

I want a business model where I have a monopoly and can raise prices 33% per year and call what I deliver a promotion. Do they really think they are giving us a deal? Does it really cost $60 per month for internet service and 10 (what should be "free") channels? Someone needs to oversee these people and force them to provide their service at a reasonable price, especially if there are no competitors. Ridiculous!

So I'm stuck. Either I've paid my bill or it haven't. Either my account will be double-debited for the same amount or it won't. This is not customer service. This is customer abuse. It is very difficult to get a problem addressed by Comcast. If I had an alternative, like switching to another cable provider, I'd do it in a heartbeat. But I'm self-employed and need the internet to work, as does my husband. Hope you can help by collecting dissatisfied customer data.

So, I asked to speak to the supervisor Gerard ** at ext. number **. Well, he told me that someone would be coming on Monday, which is five days from now. They already charged me and I still don’t have a cable connection. He bounced me around like a ball and they don’t resolve my issue. I don’t know what’s going on here, but I do know that I have seen Comcast guys having conversation with tenants and they give them service, too. I just want my service put in so I could watch TV, but they are up to a lot of tricks and lies which are hurting a few customers while others get more channels without paying for it. I just want my service put in ASAP and not be lied to every time I call.

I called Comcast and was given multiple phone numbers to call. This Bob was calling my cell phone and leaving notes on my door. I can't get this man to leave me alone. No one at Comcast would even help me. All I got was "I am sorry, but you need to call a different number." I am thinking I need an attorney. I have filed a complaint with the BBB and FTC. I hope this helps. I will never ever do business with Comcast.

Now, Comcast has taken over $750.00. After many calls with several different supervisors, I was told that nowhere in their system is such note about me getting my money back existed. Incredible. "The calls are recorded for quality", what ** quality? I was not able to pay all my rent. The representatives and supervisors were nothing but disrespectful, condescending and to this day, almost a month later, I still have not received my money. Bunch of thieves. It was all your company's fault. The only reason I still have your ** product is because there are no other options. I can for sure tell you that you are nothing but thieves and as soon as my "credit" that you say I have runs out, you will never ever be part of my family. You good for nothing liars.

Upper management should have taken the time to read the supposed notes or at least listen to the multiple calls both my husband and I made as well as all the promises your reps made to us. Once more, thank you for nothing rats.

On the day of the installation, my assistant as well as the tenant were at the house to instruct the installer to run the cabling through the attic and down the walls. His response was, "I am too big to crawl through the attic." He was once again instructed to run the cable through the attic. He shook his head and proceeded to drill holes in my walls and ran the cabling along the outside of my building. Furthermore, he ran a cable from the outside around an entire room and then through another wall to get the cable into the living room. The installer left the premises without leaving a card or paperwork. I think he knew we weren't happy.

My assistant then proceeded to call customer service where he was cut off, put on hold and given every reason why he could not speak to a supervisor. In total, he was on the phone 2 hours before he actually was allowed to speak with a supervisor. Then they offered to do nothing to address the problem. This is not my first poor experience with Comcast, but it will be the last. Comcast is now banned from all of my rental properties. Period.

They soon told me that I would lose the $30 a month package discount that I was receiving, that I would have to start paying for the DVR ($17 a month!) that was included in my current package, and that I would lose the NFL RedZone channel (literally the only channel that I actually watch) and it would cost me $6 a month to add it back. At the end of all the scams that they slapped on and called fees, the package was back to the same price!

They literally could not reduce my package to a place where I would actually see a decrease in my monthly bill. In response to my displeasure, the customer service rep suggested that I change my phone to local calling only if I wanted to save money. I think that this is an outrage and feel completely taken advantage of. There are no other options in my area as AT&T is not currently offering Uverse to my neighborhood. If I could, I would drop Comcast tomorrow and never look back.

While already at work, I get a call from home saying that the technician came and left but the problem still exists with the cable box. I then turn around and called back Comcast. I am then connected to yet another representative by the name of Tom. He at first is apologetic and seems to work with me but then he asks for my best contact number which has already been documented way more than needed in a day. This is when I just ask him as politely as possible if this best contact number is already listed. I gave him the area code and prefix for him to find it because I knew it was listed already after speaking with the first three reps. I am now overtly aggravated because this is now the fourth time I have called Comcast and this representative is now arguing with me and talking over me instead of resolving this whole matter. All the while, I am at work!

I even asked nicely to speak with his supervisor, whom I found out way later is in a meeting. He acts as if he is transferring me and then returns back on the line to not tell me that he or she is in a meeting, but that it's taking a while for them to pick up the line. He never told me a time for the technician's return to my home, nor did he confirm the rescheduled appointment. I therefore had to call again and spoke to a much nicer rep who confirmed the time for the technician's return and deeply apologized for all the trouble I had to endure throughout the day.

Overall, I am so not satisfied with Amy's or Tom's performance. I recommend that they are retrained, disciplined for their actions or just seek a much different route of profession. I would like to commend the outstanding customer service to Allen, Marquessa (not sure if I spelled her name right) and Lee (female). They went out of their way to make sure that I received 100% customer satisfaction and I appreciate that wholeheartedly. Thank you!

This time I got someone who I could understand. After a while, he said he would send a technician out and there would be a service charge or I could buy a service plan which would cover it. I told him no and there was no way I would pay for a service call. He told me to take the box back. I will and I am packing a lunch and I will not leave until they give me a new box that I can see work. I hope they call the police on me because I will find a scumbag lawyer to sue them. Also, my TV was capable of receiving the HD sub-channels without a converter and now it cannot. I don’t know what they have done.

logged in for my March bill to find out a $453 bill! So I opened up my PDF bill to find out over 25 ** movies that I never ordered being charged to my account! Over $370 worth over three months! So after calling Comcast again and being blown off again, I took the boxes to the Douglasville, GA location and signed for my boxes to be returned only to have the representative drill me about how old my kids were and how they could have ordered these movies! I was like "Really? From school?" So then she implied that I was ordering 8 movies in a row a day from multiple TVs in my home and watching them at the same time!

Oh, it gets better! I got enraged at her accusations and started defending my family's honor only to have another customer behind me yell at me telling me I was out of line! We got into a yelling match and I just left with my receipt and have filed complaints with corporate, here and over the phone on the reg 800#. Not resolve yet! Do not go to Comcast! They only care about your money! That's It! You're only a # and a payday for them!

First, after researching your so-called "guarantee", it clearly fails to state this ridiculous inclusion of a tech physically disconnecting the service. Incredulous! What concern is it of mine how your techs are managed in the field and when they arrive to physically disconnect the service? Second, this one is truly ** as how could I use the service when the equipment was returned to a Comcast location? Who runs this company, Donald Duck? I want the refund due to me (approximately $139.00) ASAP. This fiasco took place in December, so I'm sure you can understand my anger. Unless you'd prefer me to continue this complaint to newspapers, federal agencies, BBB and FTC included, I suggest you remedy this mistake while you can.

I will be your worst nightmare continuing this line of complaints including posting a sign at your local offices explaining the fallacy of your word to guarantee your service. Get on it and solve this ASAP. As you may have noticed, I'm not your standard everyday mindless customer and have attorneys in the family who would love to visit Philadelphia. Thanks for your "guaranteed" assistance.

I asked the customer service rep to re-schedule the tech for the next day, Friday, 30 March 2012, at the same time between 7:30 AM and 8:30 AM, which she did. I got two calls before 7:30 AM to confirm that I was home and was assured that the tech would be there. I received a call at 8:33 AM on Friday, 30 March 2012, from the Comcast Dispatch stating that the tech would not be at my house until 9:45 AM, which is now 2 hours and 15 minutes late, an hour later than when he showed up on Thursday, 28 March 2012.

This lateness by techs is unacceptable. I am appalled at having to wait on techs when I'm paying for their service and I shouldn't have to wait all day for a tech to show up for a pre-scheduled service call. I didn't call at the spur of the moment. I called the day before I needed the service. Management should be concerned because I'm sure that I'm not the only dissatisfied customer with this 'crappy' service that Comcast heaps on it customer. Do something about this now!

After expressing my concerns via Comcast's customer service line, I was told to endure yet another fraudulent claims process. I verbally provided the necessary information and was told that I would receive a call back no later than Tuesday, March 27, 2012. Apparently, a fraud packet was to be sent out as well. Once again, I did not receive a call. Upon follow-up today, March 28th, I've learned the fraud phone number provided to me by the collections agency is an old Comcast number. Since no one can determine whether the number is forwarded to a new number or simply an unmanned number, I have no idea where my voicemails were left nor do I know the locale of the faxed documents I sent. To add more insult to injury, Comcast sent their fraud packet to the address where the fraudulent account was opened.

I am now back at square one and have to resubmit a new set of documentation. In the meantime, I receive weekly calls from the collections agency and will until Comcast contacts them with an update on the account. In essence, I am of the opinion that Comcast has been negligent in many regards and has exhibited a total disregard of timeliness and due diligence in this matter. I expect better handling of my personal data given the sensitivity of this matter, the documents I've sent to who knows where and now the documents that Comcast has sent to would-be suspects. Thank you for your time.

I called Comcast today and said I wanted to cancel the new service and go back to my original plan. They said I could not go back to the old plan. They now want to charge me double for what I already have.

I call and complain and they want to charge me to come and fix their broken equipment. They came 1 time to fix problems and the tech said it was hooked up wrong from the 1st tech that came out. He fixed some problems then different issues came up. I called and they basically tell me, so what! And they won’t send me my prepaid visa. I am on hold for long amounts of time.

I cannot stand this company and I am stuck in this contract. Their motto is customer guarantee and they do not stand by that. I get so upset every time I talk to them because I pay so much money and the attitude is they don’t care and it’s my problem to take my broken equipment in.

When I got to my car, I noticed the receipt didn't have my name on it. She also didn't list the modem I returned. I then called Comcast and after being on hold several times, the lady simply said "I will let them know your concerns" then started off with "you owe us this money". I will never, ever have Comcast again. No one seems to know what anyone else is doing and I have never been treated as rudely as I was today. I don't understand why the DVR wasn't in my name. I do remember having one stop working correctly and traded it for a new one. I am guessing there must have been a mess up there. There needs to be new laws. More companies should be allowed to offer cable and internet, then maybe they won't be so horrible to their customers.

When I called they said there is nothing they could do that it is all automated. I have had service with Comcast for a number of years and never had an issue with them before. I wish I had another choice for service in my area but I do not. I think it is ** that they can charge me for something I haven't even used, but I can spend another 5 dollars for a movie. They should not be able to charge me for services I have not used and someone needs to do something about it.

I can tell you that I believe that a repair person will not extend himself to identify and wait for an answer, as well as I keep repeating that the cable is in a common area. I don't even know if it affect my home's TV service and that I am just trying to solve a problem that has fallen in my lap. The lawn service does not seem to understand that I am an innocent person in this scenario, but in fact think I am a horrible person and I am kind of scared to be home when they are maintaining the area. Comcast, now Xfinity, has a web page that claims to have simple easy solutions to problem solving and has thousands of words written on a huge page. But after reading the entire page, I have two choices: online help, which they told me I need to call; and then calling, which I have done repeatedly.

After a couple of days I realized that I had not received any emails from Comcast, so I called back in. They told me that the 3rd party verification did not go through and I would have to do it again. I did it then on-line and also did it over the phone again. One more time, I received another call that the verification did not go through, so I attempted again.

Today, I called in to see if everything is okay and they have cancelled my order because the verification did not go through. Day 6, no equipment and now no order. I called in and was transferred 4 times. I was told I had three options after setting this account up again. I could wait 5 days for the equipment to arrive. I could go to a center and pickup the equipment; however, they may not have the right equipment so I may have to call back and get the equipment mailed or I could have a service appointment set up. If I have someone bring the equipment out, I would have to pay $70.00 to have this done. No one would help me. I have already received a $5.00 bill and now had to wait on hold so they could call over to billing to have it removed. It is costing me about $25.00 in cab fare to get this equipment. Also, I may get to this facility and they could be out of stock and may have to wait! Unreal!

I work for the condo association and I will do everything in my power to get this cancelled out with Comcast. In the meantime, I have to set up service with you as I need internet and phone more than anything for work. It is amazing to me that I was offered nothing for spending 3 hours, 6 days and money to get around to do a job that the cable company should be doing. Unfortunately, since you have the contract with the building I have to have your services which are outdated DVRs and poor customer service. I was basically told that RCN and the verification were the problem and there is nothing that you can do. I will tell this story to anyone that listens as your company is on my top 5 worst to deal with!

I asked what they are going to do about this. She told me that she would send a note to the supervisor of the rep who told me it was in the mail and I would get a call back today 3-12-12. Well, there’s no call back. I told the supervisor that I was not the type of person to write things down. I would never have gotten my gift card and Comcast would not have mailed it out to me and I would be out the $100. Can you imagine all the people out there that have forgotten about this gift card? I am more angry that I was lied to and no one even cared enough to call me back and try to explain what happened. My contract ends on October 14, 2013 and I will not renew my contract with Comcast. I want and need answers to what happened. I pay over $150 a month to this company and they could care less about there customers. It’s not a very good way to get new or keep old customers. Thank you.

After about thirty minutes, I called again, was placed on hold (ignored) again. Two of the representatives' names were Chris and Yalonda. After more than an hour and twenty minutes on the phone (holding), I never received any satisfaction. Comcast has earned a notorious reputation for disrespect and disregard for their customers.

They removed it and cut the cable, even though it’s paid thru the HOA. Here it is a month after and I have no cable and there’s another bill! I have spent the last hour and 40 minutes speaking with 6 different people to resolve this problem. I kept getting transferred and dropped or put on indefinite hold. This is harassment and bullying. I am fed up with Comcast. Everyone I speak to has the same problem. I want a class action lawsuit against Comcast for harassment, double billing, fraudulent advertising and over all scamming its customers. Prior to the switch, I had one remote for my TV and a couple of HD channels. After the switch I have no HD channels, a crappy picture and now I have to use 2 remotes to operate my TV.

We do not rent movies from OnDemand, because we have Netflix and OD is too expensive to watch. We have our own modem, and on the bill for March, we received a $20 credit because a service tech had to come out and replace the DVR box for the fifth time. Our internet is so slow that my computer times out on me. The "newest" DVR does not record correctly--everything is so digitized it cannot be seen or heard. And now I get a bill for $270 more than what we normally pay. And our house is brand-new and custom-built, so we know it is not aged wiring. Comcast has already had to rewire from the street box to the house once.

So after sitting on hold for nearly an hour waiting for Customer (non)Service to pick up, I am seeking ways to file a legal complaint against Comcast. Maybe this will force them to fix the problem and not think charging a customer for services they are not getting will go unnoticed.

When I went home, I did not find a modem; but I found a bill showing credit for the modem being returned on 10-27-2011. A week later, I got a bill for $450 for unreturned equipment, including the modem and all the equipment I returned to the store on 2-22-12. I called and emailed Comcast customer support. They told me I needed to drive over to the local service center during business hours and talk to them there. On 2-28-12, I used my hard-earned vacation time off work to take off an hour to drive over to Comcast. I was told they had no record of a return, and I was told again to "go home and look for the equipment." I'm now being billed from Comcast for $450 for working equipment that they have.

When the techs replaced the boxes, they replaced them with upgraded-type boxes. We had no idea that these were upgraded boxes. We don't know how to distinguish between the equipment. I did notice a difference in the boxes (One was smaller than the original.), but I assumed that these particular boxes were what was needed to repair the problem we had. All we wanted was the problem fixed, for we were happy with the original boxes.

All of a sudden, we started noticing a price increase. We weren't sure what the problem was. We called to have services and had plans changed, subscriptions dropped, anything we thought was causing the price increase. We called on several occasions to have HBO dropped, but Comcast never dropped HBO.

After calling today, we find out that we have been paying for upgraded boxes. We told the tech that we didn't request any upgraded boxes, but the service techs brought the boxes and installed them to resolve a problem and never told us that we would be paying for upgrades. The tech we talked to today stated that nothing can be done about it and that if we wanted the boxes changed, we would have to bring them to Comcast ourselves. Furthermore, Comcast has been charging us for having 6 boxes instead of 4. What kind of customer support and service is this? We always pay our bills on time and give your company no problems. We feel that we shouldn't be paying for this and the burden shouldn't be placed on us to have it fixed.

I see the options. I can care less whether an attorney contacts me or not. All I want is fair service, not to be taken advantage of our knowledge (or lack of) of the equipment, and this problem being resolved without costing us. I would like to discuss it with senior Comcast personnel and not a phone/help desk tech. I would like an answer ASAP.

I reviewed my checking account for Comcast's past payments for the last two to three years. There was no record for any "paid and later reversed payments" made to Comcast in the bank's online records. I even called the bank and when I told them what happened, they told me that they have other records aside from the ones that I see on the bank's website.

I called Comcast again and they told me that I should ask the bank to verify that the "reversed payment was not made." Then, I told Comcast that they should verify to me that payments were attempted. They should have documents regarding all the changes posted to the customers' accounts, including documents regarding additional fees.

Then, the Comcast employee told me that those "proofs" are part of the "Comcast general accounting ledger" and that they cannot share that information with me. That was too much. I told them that my bank payment verification is also part of my "personal general accounting ledger" and that I also cannot share that information with them. At the end, I just could not keep that service one more day and let them use my money. I told them to discontinue the service tomorrow. That is a description of how my 7-year old relationship with Comcast has ended on March 6, 2012.

This was not an okay solicitation. Do not send another Comcast employee to my house or I will call the police and report the individual and you as a company. Leave us alone. Thank you.

The following evening, we waited three hours for a technician to arrive, never received a call until the last hour from someone stating that there was no cable boxes available and he would not be able to make the appointment and then hung up. I called and spoke to seven different people and was on hold for two straight hours, most of them could not speak fluent English, to try to come to terms as to what the story was. All seven people could not assist me and basically told me that there was nothing they could do. I continued to call the following day to try to determine, after 20 years of service, why I was not getting any answers or assistance.

I am a real estate agent and work with a lot of people. I have recommended Comcast for all my clients and renters. This will not be the case any longer. I am appalled at the level of bad service this company has shown during my particular situation and many, many other situations with my clients in the past. How difficult is it for a company as large as Comcast to communicate with their customers in a proper and more respectful way? Your assistance in this matter will be greatly appreciated!