Xfinity Cable TV Reviews

The lady advised me not to pay my bill until I get new bill. I get it, the amount is only $23, and that is for September. I get a bill for October and it is over 220 dollars. I call them and they tell me that it is from the August bill and this month I told them I am not paying for August bill when it was supposed to be credited and that I was told that I will only pay $36.99 for internet for now on. I called their customer solution and the gentleman tells me that is what my bill is and for me to pay it. I told him that I do not have triple play and that I am not paying for something I do not have!!! I have already put a complaint in with BBB and going to call their headquarters on Monday morning.

When I tell them about online speed tests, they claim I'm getting in excess of 12 Meg, and that the online services aren't accurate. All of them? Give me a break. Dropping telephone service as soon as my contract is up. Now if only there was an alternative to cable internet service, that was as fast (when it isn't being throttled). Cable companies are legal monopolies. It's well past time to put a stop to that.

One time a credit was approved but was later over-turned by someone else who had no contact with me. This is a terrible company to deal with, and I recommend to any potential new cable customers that if you have another alternative then you should go with the other company. However, I have dealt with DirecTV and Dish, and they are all terrible. I previously had internet through AT&T U-verse, and we received decent [not great] service from them at least they were not blatantly dishonest like Comcast has treated me.

Comcast seems incapable of billing me correctly, and every month I have a $15 increase [with no explanation] in my monthly service. Also, we had a continual problem with slow internet - don't believe their hype about cable internet speed. The U-verse broadband was way faster, could handle more devices, and was consistently much more reliable! Comcast "offered" to send a tech out at no charge and to the guy's credit when he left, the internet has performed much better, but of course the idiots in Comcast billing dept added a $60 charge for the visit to my bill - which I refuse to pay!!

Moving on I called to ask why my bill is in the hundreds only to be told I had a promotion (never informed) added to my account. For 10 dollars a month. After 3 months, you are auto-billed for this promotion at the regular rate!! I explained I never knew I even had this pay channel! I've never even gone to the pay channels because I specifically asked for the least expensive program they offered. I was told "well, this is auto added (being charged each month regardless if you know about it or request it." Not being able to see my statement there is no way of knowing!!! Once you choose paperless, there is not an option to go back to paper. At least I couldn't find it, nor could the representative.

I was told they can remove one month of the promotion out of the three that was"secretly" given to me, then remove the permanent unsolicited pay channel beginning next month. Are you kidding me??? They have done the same with HBO Starz and Encore. As a single mother, I have been robbed by this company!!!! I asked for a supervisor and was disconnected. I called back left on hold for 40 min. Once I did get to speak to someone at customer service I was told to call back to speak to a manager.

During the 1 year period, I did not have any problems with billing. But for some reason, on my 13th-14th month of service, after speaking to a Comcast account rep, she informed me that my bill would be increased an additional $7/month because I am renting a cable modem from Comcast. I informed her this is incorrect and that I have owned my own modem since I first became a subscriber. She stated she would submit a ticket to the warehouse and check my modem serial number against their database to make sure it wasn't one of theirs. A few days later, I receive a letter from Comcast informing me my monthly charges would be increased to correct for the equipment on rental.

I call back 1.5 weeks later and the rental fee is still on my account and the ticket has not been resolved. Upon their suggestion, I fax over a copy of the receipt showing I purchased the modem, which clearly shows the modem was purchased almost a week before I started my services. Another week later, I call again and the charge still has not been removed. The rep assured me that someone is looking into it and to allow a few more days for processing.

More than a month after my first call, I receive a 2nd identical letter. I called billing and the rep I spoke with said she would submit a ticket (again!) to have the issue looked into. At this point I was extremely irate that so much time had passed and the error still hadn't been corrected. It wasn't until I started raising my voice and stated that I would be canceling my services that the rental fee was finally removed. The rep credited my account for the rental fees accrued and immediately after this I disconnected my internet service with Comcast and had Verizon set up my service the next day.

I looked online at other complaint boards and apparently misbilling for a customer-owned modem is pretty common practice for Comcast. Luckily Verizon Fios doesn't require a modem and they even provide the wireless router for free.

At 2:57pm, the same dispatch woman with the same rude voice called and left a message informing me that the technician is at my door. At this time, I was not able to pickup the phone since I went for a walk with my dog. I returned home at 3:19pm and retrieved the message. Soon after, I went on Comcast chat and wanted to reschedule yet for another appointment (number 3). Paul, the rep, scheduled a new appointment for Oct 5, 2013 between 5-7pm. I also wanted to file a complaint against the above mentioned dispatch woman. However, after explaining the situation to Paul, I was disconnected from the chat. I have no idea why I was disconnected. I reconnected and was connected with Joseph.

I asked for the ticket number of my new appointment. He provided it. However, he said that the appointment was scheduled for Oct 4, 2013 between 1-5pm. In other words, there was no sign of my new appointment or old one (the one between 1-3pm). This occurred at 5:03pm EST. I am completely disappointed with the lack of professionalism and the lowest quality of customer service on the part of Comcast employees. It looks like I'm on the market for a new internet provider.

The technician then went outside for 45 mins sitting on the back of his truck on his cell phone. I then went outside after seeing how long he was gone when I noticed another Comcast company truck pulled up. He spoke to the other person for a minute then introduced him as a supervisor. The man who was supposedly the supervisor told me the same thing about finishing the other 2 jobs on the technician's roster then coming back to do mine. At this time, it was 2:30, so what other choice do I have? I agreed. I waited until 6:30pm to call Comcast customer service line to see what was happening. They told me that the technician would be back later. I called one hour later when I saw that no one showed up.

I spoke with a representative who told me that the technician said he couldn't gain access in the basement. I told the representative that the technician, myself and the supervisor were in the basement when he told both of us it would take up too much time. The representative then told me he could do nothing about what happen and could only reschedule!! I asked to speak with a supervisor and lo and behold, the supervisor had an attitude and said all she could do is reschedule or cancel out my account if I don't want them to come out at another time because there's nothing else she can tell me so I needed to make up my mind. What kind of behavior is that from a supervisor and a big company such as Comcast?

On the installation date, Wednesday, September 11, 2013, the Installation Technician, Terry, was on onsite. Terry informed us that the internet speed that we were quoted during the sale was not a possibility. Terry informed us that Comcast's systems likely told the sales representative who contracted services with us that our area is on a Data Over Cable Services Interface Specification (DOCIS) 3.0 network, but our area is actually operating on a DOCSIS 2.0 network. Research has led us at ** to an understanding that DOCSIS 3.0 is the latest generation of DOCSIS, an international telecommunications standard that lets cable television operators add high-speed and telephony data to their current cable TV systems. Simply put, a DOCSIS 3.0 network can provide faster internet speeds than a network running on DOCSIS 2.0 technology.

My partner, Gabriel, talked with Terry about this oversight and decided to allow Terry to continue with the installation, under the understanding that we would be able to reverse the services if we were not satisfied; Gabriel was told that we would not incur additional charges if we canceled the agreement under thirty (30) days. Gabriel was aware that the phone numbers were then in the possession of Comcast and that it would be best to go along with the technician's advice if we did not want to risk the chance of losing telephone services. In the interim, we attempted to contact the Comcast Sales Rep., Stephen **, to explain the information we were provided by Terry; but he was not available. We left a message on his voice message requesting a call back at this earliest convenience; we did not receive a callback.

After disconnecting our connections to the previous network, the technician (Terry) noticed that he could not, with Comcast's equipment, run our telephone over the same lines as our previous ISP. The previous cable company runs a voltage through their lines to the telephone outlet; this kept shorting out Comcast's telephone modem. Terry informed us that Comcast would have to run new lines from the outside into our facility for the telephone installation to work out. He said he was not prepared for that task and that it would take longer than he was scheduled for at our location. It would require that we initiate another installation appointment request. Terry said that in the interim, he could connect everything back up to the previous network.

Gabriel told him to do so, and he did. Gabriel also let Terry know that we no longer wanted services with Comcast because Comcast would not be able to deliver the internet speeds we were promised. Terry also contacted the dispatcher to let them know that our area runs on a DOCSIS 2.0 network and that we no longer wanted services with Comcast because we wanted to stay with the original cable provider. He also checked to see if we had a dial tone with the phones. He checked to see that we had internet and cable before he left the premises. We had all three.

Once the Technician left, we noticed we could not receive incoming faxes or calls. We could only make outgoing faxes and calls. Again, Gabriel attempted to contact our sales representative, Stephen, via phone to inform him of the gravity of this matter; he left a message for Stephen, but again was met with a non-return of a phone call. We spent the rest of the day not being able to receive business phone calls and faxes on our office phone; this ends day one.

On Thursday, September 12, 2013. Gabriel sent an email to Mr. Stephen **, our original ISP's Account Manager, Gary **, and an attorney (who requested to be nameless unless we are seeking services with him on this matter) and finally received a response from Stephen in the mid-afternoon, though the response was now via email. This is the only medium by which we received any future communications from him. In his message, he says the matter lies squarely with our original ISP. Gabriel responded with a phone call to him. Gabriel believes he was able to catch him on the phone this time. In the conversation, he addressed Stephen's claim as less than probable because Comcast had control of our phone number.

We have kept every back and forth communication on this matter. Most of the communications emanate from our end, with little responsiveness from Comcast. Stephen said that he would look into it. Before this conversation, Gabriel attempted numerous phone calls to various Comcast support professionals to get the matter resolved. Mr. ** of the other company even reached out to Stephen in an attempt to get the numbers snapped back (a process in which no paperwork is required on my end to get the numbers released back to the original ISP; this must be initiated prior to the process being completed). He forwarded to us an excerpt from an email that shows that he requested that a snap back be carried out. Gabriel even left a voice mail message on his supervisor's (Mr. Robert **) phone requesting that he call him back via cell phone. We spent the rest of the day not being able to receive business phone calls and faxes on our office phone; this ends day two.

By Friday, September 13, 2013, Gabriel has left at least two phone calls on Stephen's supervisor's voice mail, on separate days, requesting a callback, but we have not received a callback to date. We have also spoken with a supervisor of Comcast's Fulfillment Department (Mr. Greg **). At least until Friday, 09/13/2013 (48 hours) we were able to make phone calls and send faxes from our office phones. By the afternoon of this day, we were not even able to do that. We immediately attempted to notify Stephen about the situation by phone, but reached a voice recording. We asked that our business phone number and fax line be ported back to the other cable company. During the same time, we received communication from Mr. **, who had been receiving updates on our status, that Comcast completed the porting process. We would now have to initiate a Letter of Agency (LOA) to officially request that our phone numbers be released from Comcast to the previous company. This should have never happened because the porting process should not have been completed. It goes against what was discussed between Gabriel and Stephen.

Gabriel spoke with a total of three people from three separate departments with Comcast about this situation on the phone during this day. The second person he spoke with arranged to have a technician come back the same day. The appointment would require that Gabriel be in the office during the hours of 5 PM to 7 PM. Gabriel obliged. When the technician Marvin arrived, he informed us that he had been misinformed as to the manner of work he was to carry out. Marvin informed us that he was primarily a home installation technician and had a limited knowledge of commercial systems. He also informed us that he was of the understanding that we were having internet troubles. He did not have the equipment or toolset to install a commercial phone line. Our time was wasted. The third representative Gabriel spoke with on the phone that day was a dispatcher named Patricia, who assured Gabriel that her supervisor, Chastity, would call him back when she finished up another phone call. That phone call never occurred. We spent the rest of the day not being able to receive business phone calls and faxes on our office phone; this ends day three.

It has been more than 96 hours, more than three business days, and we still do not have phone lines. To add to the problem, we can no longer make outgoing calls or faxes. At this point, our phones and fax machines are useless. We have exhausted our means of reaching an easy solution to this matter. We have explained to more than ten (10) Comcast representatives the seriousness and the impact that this outage has had on our business, but to no avail. Multiple times we explained the fact that we are a healthcare facility and that some of our contractual obligations require that we have 24 hours phone coverage. We had a client that almost had an anxiety attack due to the fact that he/she thought we went out of business and had not made prior arrangements for him/her.

We've had to update our website multiple times over to address the fact that our phone lines are not working. We've likely lost income from at least five (5) new clients due to the fact that most of our appointments are arranged by phone, not walk-in. It is not possible to arrange an appointment via email because unencrypted information sent over the internet is subject to interception. A person's HIPPA-protected information would be at the disposal of an unauthorized individual or network of individuals. We have also not been able to receive various authorizations from multiple insurance companies, authorizing services to our clients. We've no way of knowing if any of the doctor's offices to which we are in circle with have sent referrals to our office to have their patients seen.

This is not good for business. I am pleading with whoever reads this, to please assist us in getting the matter resolved. We are a small business; this matter may be minor for larger organizations, but we cannot afford another week of this. Comcast should not be able to do this to other entities with impunity. Lastly, we have contact information for another small business in our area who has experienced similar difficulties with this company.

So I started investigating this and I start to realize each month, every single month for over 8 months, Comcast has been clearing my online "web" payment and also taking out a ppd amount (ppd meaning prearranged payment and deposit) which I have never set up automatic payment with Comcast, not ever! So why is this happening?!?! I wrote to "Tom" and am sending snail mail to corporate because someone must be held accountable for double billing me for over 8 months. I am a hardworking person who pays their bill each month and on time!

I told 'Chandler’ (sounds like a fake name) that I have a receipt that shows I went in to the nearest Comcast site and returned all equipment and settled everything to a "zero balance". He argued that it's true I don't owe for the equipment, but only "for services rendered". I argued that I'd called weeks before we moved back in May to shut down our services and that when I got a bill for services after we moved. I went into the store site to settle the fact that I hadn't used the services since the end of June and the clerk there assured me "no worries, this happens all the time" and "You won't have to pay even though I show no record of you calling to close your services down." (What happened to the "this call may be monitored or recorded for quality assurance purposes"??!?!)

I have to say, I do miss the quality of cable and internet broadcast of Comcast, but I am so glad to be done with their awful billing and customer service. By the way, when I returned the equipment, I found out that I'd left some of it at home. The modem, etc. got misplaced during our big move. I was assured by that clerk at the Comcast site that I would not have to keep paying rental for the equipment and she told me to 'just bring the rest of it in when you can'. So, when I found it about a week later and brought it back in, I didn't even trust using their "drop off equipment" box. I waited and waited, along with all the other suckers, to talk to a real human.

Turns out that the first round of equipment I'd dropped off had not been properly recorded!!!! Fortunately, the clerk was able to find proof that I had indeed returned the equipment. But for a minute or so, she implied that I must have thought I'd returned it but hadn't. I ended up hanging up on the Concast bill collector as he spoke like a salesman just repeating his pitch of "Well Ma'am, I see you did return the equipment, but you still owe for services rendered." I can't believe my Concast nightmares are continuing!

My bill was at the advertised price - for a couple of months. Then, it went back up almost to what it had been before. So, I called again, and was told that the lower bill had been a "promotional price" (I wouldn't have agreed if I'd been told that).

Investigated other options, and discovered I could get almost all the same channels for about 1/2 from a satellite provider, so I signed up. It's now installed and when I called Comcast to disconnect the cable and phone (I need the internet for school and work, so I need to keep that for the time being), got a hold of a really snotty tech who wanted to know why I was disconnecting. I told him the story, and he asked how long I'd been a customer. When I explained that I'd had cable since the early 1980's, he said "Usually people who've been customers that long understand how 'Promotion pricing' works". No indication that he was in the least sorry that a 30 year customer had been jerked around.

At that point, I told him that he was about two wrong words away from me also cancelling my internet, and that I now wanted to downgrade my internet to the slowest cheapest thing they have, even if it's two tin cans and a string. I've decided that on my next day off, I'm going to look at replacing my internet as well and be done with them.

In meanwhile, one tech crew was scheduled to come in next 10 days! On Sept 30 then another crew was scheduled in 14 days! Oct 3. My new business is without the phone and internet since the beginning of the September. I keep the operating computer in the old office to do my medical billing and medical records, and see patients in the new office. The worse part is that I have no guarantee that the technician from Comcast will do the job in 10 or 14 days and I will finally be able to move out from my old office.

There is a nightmare. I need to pay the rent for two offices because Comcast cannot deliver the service. I am considerably thinking about draping the ball and look for different internet provider. I, together with my wife, wasted so much time making several phone calls to Comcast to receive very conflicting information.... no results.

After many failed attempts I had to set another appointment 5 days after. The person showed up but according to them, they were there to fix internet troubles, not to do any kind of installation and they could not change the order because it was Sunday and could not contact the company. The person that came was very rude and hostile. Immediately I called Comcast and filed a complaint about the tech and about the appointment. I was told to contact a different number, the place that does the transfers. I called. Apparently since the services had been transferred, the ones that have to do the wiring is the regular company. I called them back, asked to speak to a supervisor. I was discretely declined to speak to a supervisor and the person said they would instead escalate the call to dispatch. I was given a ticket number and a time to expect that call... Nothing..

Once again I call back and demand to speak to a supervisor. Someone rudely comes to the phone and says all they can do is elevate the problem so dispatch can call me. So basically, no one can do anything but elevate for dispatch to call me. Dispatch never calls, so it's an vicious cycle. Over two weeks have passed and I am still unable to connect my boxes to get my service. I am expected to pay my first bill very soon and my issue is far from being resolved. All I need is someone to come in and add some wires. Thank you Comcast. I hope your company just fails miserably and all your top executives lead a miserable life to pay for your inadequate "service".

3 months ago I canceled cable TV. Still receiving bills for $140-150 although I have paid and overpaid them by my bank's statements that is iron clad. This scheme is an extortion and I am a foreign national and very sensitive for given different terms on services. I have receipts of all my payments and Comcast continues of intentional billing errors towards me. If I get written itemized bill which for the 3rd time I didn't, still turned my internet off although by law they have defaulted seriously. The intent is clear. The lowest internet cost me in Sarasota monthly $87, instead of 39.99 or anyone else's. Yes I have had hours and hours with billing department conversation, which changed my working schedule forever and a derogatory with my boss (private shop, his rules). Comcast broke several consumer laws and they have to pay. Please.

A month later it happened again. I asked why they were still calling me, and was told there was no record of any transfer, and they would have to mail me paperwork to fill out and mail back. I cancelled the account at that time and called my ex, who called Comcast, and the CSR he spoke with told him we'd both have to show up in person at a customer center to submit the paperwork... which is what we did. The person we spoke with at the customer center when we appeared assured us the transfer could be completed this way, so we submitted the paperwork.

A month later it happened again, only this time they were looking for their equipment. I told them we submitted the transfer paperwork, and was informed that our request was "declined" because I didn't follow the instructions properly. I asked how that was possible, since I was following the instructions they gave me, and they told me they had a right to decline the request if they saw fit. I told the CSR to mail the paperwork to my parents' address and I would fill it out and send it back. That request was never honored.

I started receiving text messages and phone calls multiple times a day from Comcast demanding the return of their equipment. I kept trying to explain that I didn't have it and they needed to contact my ex, but every single CSR that contacted me informed me I was still responsible for the account and therefore responsible for returning the equipment. I called my ex and he swore he would return the equipment.

I received a phone call from a collection agency, explaining that Comcast had sent my account to collection because the equipment was never returned - I didn't even know that was possible. I explained the whole horror show to the collection agent and gave them my ex's contact information and asked them to call him.

At that time I filed a complaint against Comcast with the Better Business Bureau. Less than two weeks later I got a phone call from a Comcast Executive person who tried to tell me the original request for the transfer wasn't done because my ex had a prior account with Comcast that was never satisfied, so he wasn't eligible for an account. I asked her why in all this time not one person ever mentioned that before, and in fact why I had been given a number of other reasons for the request not being honored, and she told me - in all honesty - "Our employees cannot be expected to have that kind of information".

When I asked her how I was supposed to know such a thing, if no one ever bothered to mention it in all this time, her response was that my ex should have been honest with me and told me, himself. Then I asked why I was still being held responsible for the account. She informed me that I was responsible because I was the one that was "with him" at the time. I'm not paraphrasing. This is exactly what she said to me. At that point, I completely lost it and started yelling and swearing at her. I dared her to sue me. I was beyond out of my mind with anger and frustration, and I absolutely could not believe a service professional was saying these things to me.

As a side note: my ex has not been contacted even once by anyone at Comcast to discuss the reasons for the request being "declined" or to inquire about another account that wasn't satisfied. As far as he is aware, any prior account he had with them was paid in full.

I have never in my life been so disgusted with a service provider. Not once has a single employee of Comcast been honest with me, been willing to work with me to resolve the issue, been willing to accept responsibility for the issue, or anything. Since this whole mess got started, every employee of Comcast I've spoken with has put the blame and responsibility on me alone. I kept asking what more they wanted me to do, and not one of them ever answered me, so I still haven't been given a clear way to resolve the problem. It's as if the company does not want the issue resolved at all, which I cannot understand. What do they possibly have to gain by preventing me from concluding my business with them???

How is it legal to sell someone a contract based on a list of services (in this case channels) then remove the channels and tell the customer they have to upgrade and pay extra to get what they signed up for in the first place? I could see it if my contract was up but it's just over half-way through.

Can Comcast XFinity legally require me to keep my contract and pay the monthly fees without providing the services I signed up for? My request is only that they honor their contract or partially reimburse me for the month or so I have paid for services (channels) they removed. Then, allow me out of the contract with no fees if they cannot and will not provide the channels agreed upon at contract signing. Am out of line? XFinity Support could not help me. They were supposed to have a Supervisor call, which has not happened. Thanks.

Once there, I was told that I was in the wrong department and then during the attempt to transfer me, I was hung up on. I took a deep breath, and called back and after another half hour hold, got Sharon, who kept me on the line for forty minutes, advised that the changes that I requested were now in place; but that I'd need to be transferred to another department in order for my box to be reset. Once I got to that department, and spoke to Trina, she advised that the box had been disabled and no changes were made to my account. I was in disbelief. Although she reactivated my box, she couldn't assist me in making the desired changes that I wanted.

Fed up, I contacted the escalations department. As of today, over a week later, I have not heard anything. So I called in again, only to speak to a supervisor, whom I couldn't understand, advise me that he too would need to transfer me. But he'd be happy to give me a $50 credit! I don't want a credit! I want the service that I signed up for! I want customer service; but that's something that this company does not offer! I have never been so disgusted in all of my life. Comcast is, by far, the worst in the business regarding customer service.

NO bills, no calls then BAM; 2 months later another $300+ bill. I asked why they hadn't been sending me a bill with no balance due for the last 2 months...."You are on paperless billing.” OH REALLY? Since when? I've always received a bill in the past, disconnect etc. but NOW suddenly paperless billing. They can't send me an accounting of my payments or where they were applied....guess I'm supposed to "trust them". Well folks, I have cancelled cable and phone. All I now have is internet...Boy did they cut the cable off fast when I called them, 3 minutes POOF off...wait for it...wait for it... NOW I've got a bill for cable/phone & internet.

I call and say it was cancelled. NO...it's "PENDING"...NO, it's cancelled as of the day it was shut off. Well you have to pay for those services because we bill in advance. And then we will credit you. UH NO, not in this country. You don't have to pay for services you don't receive, that were cancelled and shut off. I filed a complaint with the Atty. General's office and BBB. Everyone needs to do this...cut the cable cord, file your claims with BBB, AG, for all the $$$ you've sent that they were not entitled to due to their errors, and deceptive billing and promotional practices.

I was charge a reactivation fee for each service. $5.00 for phone, $5.00 for internet and $2.00 for the TV plus I pay $200.00 plus a month. Comcast will not credit me the two weeks which is $100.00, $7.00 late fee and $12.00 reactivation fee that is a total of $119.00 Comcast has made for service I did not have access to. Comcast is doing this to all the customers that have had their service suspended for a week or two.

Comcast has 22.9 million cable customers, 16.7 million high-speed Internet customers, and 8.4 million voice customers. If 3,000 customers have had their service suspended for two weeks that would be $300,000.00 Comcast has received from people who are struggling to pay their bill. Then if this happens every month whether it be the same customers or to different customers, Comcast now has a great business model on how to charge for services to customers without providing service to your customers. I must say that is a great way to make a profitable business but how can anyone trust a company like this. They charge you for a cup of coffee but all you get is an empty cup. You can see the coffee pot but you cannot reach it from the other side of the counter. You can still have coffee but you just don't have access to it.

The next day I tried again... same old stuff... transferred me 5 times when I straight up said, "I just want a technician to come to my home and fix it". I am still on hold 40 minutes later to get that tech scheduled. COMCAST, you need to fix this system because it is clearly NOT working. You have a one star satisfaction rating on this site! That speaks for itself.

And when I told the tech what was told to me by Comjob, he laughed, shook his head and told me that is the standard answer when they can't fix the problem. He connected my computer to his company LAN and demonstrated to me there was nothing wrong with my computer. I called two more times about the computer connection and never had my matter resolved. I cancelled when AT&T offered UVERSE and have not regretted that decision. I also had problems with my Comjob TV service. Many stations were static and the "on demand" feature never worked. After a few years of putting up with this nonsense, I cancelled and went to AT&T and I have been happy ever since.

On that day 2pm came and went. I waited until 2:30PM and then called Comcast to see why the tech did not show. Again they apologized, assured me the tech was on his/her way and credited me another $25. I couldn't afford to wait and had to reschedule the appointment and return to work. I again rescheduled the appointment for March 7th between 5pm-7pm. On that day the tech showed up and came into my home. At this point my internet speed was at a running slow but it was almost non-existent after 9pm, one of my comcast DVR's had stopped working and I couldn't get a dial tone on my phone. I explained all of this and he excused himself and went outside to make a call. After about ten minutes another tech showed up and informed me that neither he nor the first tech were allowed to cross my home's threshold because I had the Comcast Home Security system and because of that only certain specially bonded technicians were permitted to service my account.

At this point I was extremely frustrated both because I was being billed for services that I wasn't receiving and for all the time I had wasted in trying to get the problem resolved. I did not call them back for three weeks. During those three weeks I began experiencing problems with my home security system. The cameras were not reporting and my remote light switches stopped responding to the control device. I called Comcast to set another appointment for April 4th, 2012 between 8AM-10am to have all of the issues looked at. In the interim I returned two of my DVR's to their Romeoville office as one had stopped recording and the other stopped responding to the remote control. They gave me two refurbished units as replacements of which only one worked. On April 4th I scheduled additional time off of work to be home for the appointment. 10AM came and went and I headed back to work at 10:01AM.

I called Comcast so angry I could barely speak properly and again they apologized and offered to reset the appointment. It was at this point that I asked to have my services cancelled to which I was told I could not cancel my non-functioning phone service because, somehow my home security system was interconnected to it and if I wanted to cancel my home security system I would be responsible for a $1600.00 cancellation fee even though the service wasn't performing as promised. Since that day I have been in contact with Comcast's managers, corporate people, local reps, and had many more tech visits. Some successful, some not. Not until September 20th did a tech come to my home and get my phone working again. I was without phone service for roughly seven months but charged for it and paid for fear of negative credit reporting if I refused. Since November of 2011 I have replaced nine (9) DVR's in order to get three that are now working properly.

My home security system has worked approximately 30% of the time that I've had it and when I ask to cancel that part of my service I am told that I will have to pay a hefty early termination fee. There is so much more. The hours of telephone conversations with uncaring reps. The same questions and suggestions for a do-it-yourself repairs. I'm writing this letter tonight because, once again, my security camera are not functioning, my remote light switches and thermostat are not responding to the control pad and my internet slowed down considerable since 9pm. I called a little while ago to schedule yet another appointment. I have documentation to back up what I've written and photos of my blank screens. I probably could have been more articulate but frankly I'm just tired of the whole mess and no one seems willing to make it right after nearly two years of constant problems. Please help.

I made several complaints but cannot send Comcast email, and no one was willing to help since I was not the "owner". When the account needed to be closed due to my sister's pending eviction I also could not communicate with Comcast regarding but went up to NJ to go to the office with my sister for the first time, bring the equipment in, and paid to close out the account. Now they say the account is missing equipment (I am getting the bills to my house still despite not being the owner) and they have gone to collections. It has been a miserable experience all the way around. I feel that they violated their own privacy policy and punished me for that. It is impossible to get resolution when you are not allowed to speak to them and there is no email anywhere on the site.

In my area there are 3 other cable companies and I'm sorry I signed a 2 year contract with Comcast guaranteed basic price but what isn't guaranteed is pricing on anything extra which isn't stated in the basic price. I WOULD NEVER RECOMMEND COMCAST to anyone these days. For years Comcast had a lock on our area but now there is 3 other cable companies so they now have competition. Anyone looking for cable look what the others are offering and their pricing. The service is almost the same BUT the pricing from the others is much cheaper.

On Friday, I again called customer service - they said an outside provider would have to do the line work. Being upset that I had no phone lines, I asked to speak with a Supervisor. She said they would try to expedite and that she would get back to me within the hour... She never did. I sent a letter to the head of Customer Service later that day... No response. I again sent a note on Tuesday, March 23. It's been more than six days now - Comcast cancelled my telephone lines with Verizon and have neglected to: 1) complete my service to install the lines through Comcast and 2) neglect to contact me or follow up in any manner. One of the land lines is used for business opportunities which presents a more serious issue for us.

7) The problem with my web pages disappearing was due to the fact they sold/gave my info to a 3rd party, without authorization.

There is nothing less than a new cable company that I am seeking. Nothing. And satellite is not the same. I want freedom to choose cable companies cause Comcast sucks. TY

To top this all off, their "high speed" internet is TERRIBLE during peak use times. Everyone in my neighborhood is on ONE copper cable, so I'm lucky to be able to stream a YouTube video without interruption. I'm switching to CenturyLink. Fiber Optic cable as compared to Comcast's out-of-date excuse for technology. I am very much looking forward to taking back Comcast's cable box and telling them exactly where they can put it.

Then I had to call back in and after waiting several more minutes the CSR said they could give me $1.40 credit and 3 months of a premium channel. I then said, why not an actual account credit like they advertise on TV with a late appointment, you get $20. They had to transfer me to a supervisor. After waiting several more minutes the supervisor said she could give me $25. I said that I would have accepted that before but the hold times should warrant more. Then they said I have to talk to a manager since I didn't think it was reasonable. Another long wait and a manager said, "We'll offer $25 and that's it." They said they don't pay for your time & one day service is what the issue was. Mind you, I was pretty upset at this point and after being lectured to, I said, "Aren't you supposed to be trying to keep customers," and their reply was, "We do but only will offer that credit." After several more minutes they upped the offer to $30. Finally, I accepted and when I asked for something in writing, they said, "No, take our word for it." I then said, "If the credit doesn't go through, then what should I do," and I was advised to call the 800 number. I repeated back to him what he said and he wouldn't confirm it.

I understand things happen but the tech should have made sure everything worked before they left. Also the call support should learn how to talk to people & not talk down to them. Shame on Comcast for putting managers in place that don't care about the paying customer. This isn't the first time and I know it won't be the last. Sadly FiOS isn't any better price-wise so I am stuck with Comcast.

So, I thought everything was fine...got my first bill and actually had a credit from the difference in price. I was very happy with everything until my 2nd bill arrived 2 weeks ago. It seems they cancelled my triple play bundle and reverted me back to my old double play bundle without telling me. They also charged me TWICE! My bill for one month of service is $255. I have both bills on paper (thank god because I can't pull up my bill online). So, I called up Comcast and was "disconnected" (hung up on) 2 times and the third guy says a member of management will call me within 24 hours (not holding my breath - if someone calls I will be AMAZED).

Comcast needs to have competition. They are the only high speed internet (cable) company available where I live. They are a monopoly that hires stooges from Asia to answer their phones and read from a script. I have to have high speed for my home business or I would dump them right now. I feel sorry for the good people who work there. My installer when I moved was AWESOME. My neighbor down the street works for them (super good guy). If they would just get people to answer the phones that were competent...

2.) Needed to add a TiVo to our plan - TOOK 10 HOURS TO GET MY TIVO'S CABLE CARD CONNECTED! 2 WEEKS, EVERY DAY! TOOK SEVERAL CALLS TO FIND SOMEONE THAT KNEW WHAT THEY WERE DOING! Got placed on hold for several hours, was told my cable card was broken (LIES). If Comcast technical team didn't want to deal with me, they would hang up, put me on hold, or tell me to wait for 1 hour for the channels to come through. If they didn't know what they were doing, they would tell me that they needed to go talk to their team to get the card connected. Then after 10 to 15 minutes, they would come back and tell me to wait one hour. I did this process 4 times!

Finally, I talked to a technician that knew what she was doing and sent the signal to my cable card and got the channels to come in while I was on the phone within a few seconds! Then I called the next day to tell them my On Demand freezes up. 3 hours on the phone and talked to 2 different technicians and they told me my card is broken again because they don't feel like fixing the issue. My cable card is brand new! The card works great and there is nothing wrong with my card! I could not believe it!

I gave up at this point. The On Demand still will not work to this day. This was truly the worst experience I ever had and never would recommend Comcast. Comcast customer service and their technical team have the worst customer service I have ever dealt with. They are rude, unknowledgeable, and extremely lazy. Comcast really has a lot of work to do. The faces of Comcast are making the entire company look bad and I don't think this is fair for the good staff of Comcast.

I drove to the office a couple of days later with my modem in hand and asked about what they might be able to do for me. NOTHING. I was told there were no programs available for the disabled or low income people in the nation. He told me "if you can't afford it, you can't have it." I gave him my modem, and turned in my digital converter box the next day. I was put on a promotional plan of $49.99 a month for Internet service for 12 months while I look around for another provider. I feel insulted by Comcast. The company only thinks of raking in money and not the people it serves.

So I called Comcast again and demanded explanation. The woman working at the time assured me that no postdated check was ever taken and no notes were left in system. Now I am getting very frustrated. So now another woman says that she does not want to take a payment in case of postdated check going through. Next, she explains she will dig deeper into the situation and get back with me after the holiday weekend and resolve the issue. My services were restored once again. There was no phone call on Monday, Tuesday or Wednesday on the new week after July 4th weekend.

On Wednesday, July 10, 2013, my services are once again interrupted. I called once again and now the woman I am talking with is insisting that no previous attempts were made to resolve bill payment on my part and my (new) past due balance is $384.00. Now I am erupting with anger. After arguing with the billing dept., I am transferred to a supervisor. I explained my entire issue with her and she tells me that her hands are tied and there is nothing she can do. Meanwhile my cable is off and this could have been easily avoided if only an employee of Comcast would have simply done their jobs. I commit to a postdated payment of my (new) past due balance of $384.00. Now they are unable to help me because the system is only able to approve postdated payments 7 days in advance. I can only agree to 9 days which would end up being paid on Friday, July 19th, 2013. The supervisor again tells me there is nothing she can do until seven days before the payment.

So now my family is out of cable for 2 days. I can handle it but to a two-year-old, they do not understand. "Dad, why can't I watch TV? Was I bad?" It's pure embarrassment to my family and shows a sign of weakness. Nobody looks up to that. Correct me if I am wrong but loyalty at one time went a long way in this world. I have been a customer of Comcast for over 5 years. Though they made a mistake, they cannot give me two days with a committed payment to restore my services? Something is wrong.

After insisting on speaking to a US operator (and getting hung up on 3 times), I was finally connected to their Denver office. A supervisor there confirmed that there was a network equipment node outage on their end in Fresno, CA on 07-05-13, which affected my service, even though my service address is more than 250 miles away. The foreign CS reps are not provided with accurate or timely information concerning service outages, and are just there to frustrate customers.

The third call was on 6/20/13 at 12:12 pm. Allen, employee number **, informed me that the credit of $29.85 to my bill for shipping fees that should not have been charged was still being reviewed by a supervisor. I explained that I had been told this twice in the past month and asked to speak to a supervisor. He placed me on hold and upon his return said that all supervisors were busy but he was able to discuss this matter with an account specialist. He said that what he could do for me is to go ahead and apply the credit to my account (and was doing so while we were on the phone together). He explained to me that the past reps had only submitted the credit to a supervisor. He assured me that the credit would show on my next bill and that I would not have any service interruptions due to this $29.85 charge.

It is 7/02/2013. I had to contact customer service again because they shut my service off due to the "past due" amount of $29.85. I went to pay the bill online (which I always pay on the 2nd of the month) but was not allowed to submit it unless I included the $29.85. I paid the full amount. I contacted an account rep through online chat to discuss the credit I am due. Joancien typed, "I have fully applied the $28.95 shipping fee credits on the account. The services are now also restored since the past due amount has been credited." She also stated, "The previous credits quoted by our previous reps were not posted on the account since the previous reps only submitted the credit request to a supervisor but the credits were not applied."

Service was restored so let's hope that it is due to her issuing the credit and not because I paid the bill. I hope it does not show up on the next bill, which I am afraid that it will. In addition to this, the internet service does not work without completing a reset every time (and then sometimes it still doesn't work). A technician has looked at it and "repaired the problem" but it still fails. I have also spent countless hours on the phone with Support over this issue. Keep in mind, I have only had the service since the middle part of April 2013 and it is now July 2, 2013.

Needless to say, I have spent so much of my time devoted to trying to get at least decent service from Comcast. All in all, they have poor equipment and very poor customer service. Sadly, unless I want to go with satellite service, Comcast is my only option.

So he caused damage and I have a 15-year-old that goes back there to sunbathe and swim. So now I have to worry about Comcast subcontractors wandering around at their whim. They come a lot. I don't even use Comcast... but their box is at the end of my yard. I was told by the PD that if I lock the gate, they even have the right to cut the locks in South FL.

When I returned the equipment to the Leesburg office on 3/27/13, I asked the lady on duty if I could get a receipt showing that I returned the equipment. She informed me that all of the equipment had serial numbers and they would identify when it was returned by the numbers. A couple of weeks after I returned to Ohio, I received a call from a Comcast rep asking when I would return the equipment. I explained that I had and what I was told in the Leesburg office. She assured me she would take care of the issue. Since then it has gone downhill. I used chat (more than once) to discuss the problem. Finally, I had a chat on 5/10/13 with one Melani, who assured me I would receive a check in 3 to 4 weeks.

To date, I have not received the $45.00 they owe me. THIS IS RIDICULOUS! I did what I was asked and I feel as though I am being treated as a liar or just flat being ignored. I returned their equipment on 3/27/2013. It is now 6/27/13. I think there has been more than sufficient time to return my refund. If I owed them money, would they wait three months to get it?

I want someone to contact them about this issue and, if possible, their ratings to be negatively affected because of it. If you are not the agency to do so, please advise with whom I should file this complaint that will take some kind of action with Comcast.

Today's call was related to my bill. A Comcast representative gave me an adjusted total amount to pay last month's bill of $143.20. Now they say I owe an additional $84.20. My new increased bill has been around $178 per month total. It was increased to this amount because their rep says that my "promotional" ended. When I started this account, I remember asking for a rate that would not change. At that time my monthly bill was around $143.

Today, they are telling me that my monthly bill will be about $190 plus taxes and fees, which will make my bill exceed $212 (or as my statement says, $234.92). It seems that every time I talk with a Comcast rep that my monthly bill increases. I am not adding any services! All I want is that I get the services that we agreed on at the prices that I was quoted. Is it too much to ask that the services work fully that I am paying for each month?

I am livid! The worst thing is that there seems to be absolutely NOTHING that I can do, other than drop my service. If I refuse to pay the outrageous bill that they say I owe, then Comcast will turn me over to collections and ruin my credit over their incompetence. I want their ways exposed publicly. I have talked with many people that also get no resolve to their issues with Comcast. Can someone help expose their poor customer service practices?

When I explained that the channel package that I currently had was one that I purchased from Comcast several years before, her response was "We've gone digital, so we can now track our customers better." I felt like a criminal! The next words out of her mouth were "Can I help you with anything else?" She finally relented and said that she would only raise my bill by $10 a month for 6 months but at that point, it would be bumped up to the full $40. I think her attitude was as aggravating as the rate increase. She was totally indifferent to my concerns and sat with a smirk on her face the entire time. I am going to buy a smart television and begin streaming videos and get an antenna for local stations. AT&T and Comcast are monopolies and they act like it because they can. There is no such thing as customer satisfaction in their corporate vocabularies and there certainly is no oversight of their business practices.

After speaking to about 8 customer reps and 12 transfers to various departments, they informed us that there was an outstanding bill from about 4 years ago and only one box was allowed on our account. So they deactivated the other two boxes!!!!! We don't even know what they are talking about and it's so aggravating. If that's the case, why wasn't this disclosed in the very beginning?!!!!! Then we have to wait until the next day to speak with the department who handles this type of situation. I so wish I can cancel but they are the only cable provider in Frederick, MD!!!! I hate Comcast so much with a passion.

At 3, I left work early to come home so she can leave. Again (about 3:30), I called Comcast about the appointment. They couldn't tell me anything besides, "We can reschedule for another day that is more convenient for you." Now both my wife and I have lost work time waiting for them, and they want us to do it again??? The final answer they gave was that he was on the road and to give him 15 minutes or so. An hour and 1/2 later, I called again (now after 5pm). This time, they couldn't tell me anything at all about the time that the technician might show up. They offered a $20 credit for my inconvenience. In my mind, that was an insult. A free months service would at least make me feel better. I wanted to talk to someone in charge, and after several minutes holding, I was told that the supervisor was busy and couldn't talk to me. I had been nice up to this point. I told them to cancel the upgrades and additional TV, and I would look for another service provider so I could never have to deal with Comcast again. The girl apologized and canceled everything. It gets better…

So now, I go back to work for a few more hours. My wife comes home from her activity at about 6 pm. I called her on the way home, about 8:30, and she tells me the guy is there installing the equipment. Ugh. So I wanted to rush home and kick him out, but the drive home calmed me down. By the time I get home, he has most of the install done. I’ll skip to after he leaves at 9pm. My son goes to the basement to watch the new TV that he connected. It powers on and then the box dies, and it won't come back on. He went upstairs to check on the bedroom box and noticed the 8-year old remote that has buttons that don't work (one of the reasons we wanted new boxes) was not replaced, so we can only go up channels (down button broken). The family room remote wasn't new either. I called Comcast to complain, and they want to schedule a technician 5 days later during the day!!! There's no way I'm waiting around all day again. So at some point when I have the time, I have to disconnect the equipment and grab the remote controls, drive 25 minutes to the nearest Comcast office and request replacement products. Meanwhile, I have a new TV in the basement that we cannot use.

I am disgusted with Comcast. I will be looking for a better service provider. They better not try to hold me to the 24 month agreement of theirs! I will say that the customer reps were pleasant (not nasty), but they couldn't give us any answers. Imagine having an 11:00 appointment at the dentist office, and after waiting until after 5pm, you are told that you'll need to keep waiting because the dentist isn't sure when he'll be done with his previous patient. This would have all been easier to handle if they had told us that the technician could show up any time between 11 and 7 (ridiculous, but at least we'd be prepared).

I asked him to show me where I could find the policy either in paper or on the website. He was not able to give me the answer but promised to transfer my call to "canceling department". I was waiting on the phone but the call was just hung up by the representative! I tried a few more times and received the same result over and over again! They just don't want to solve any problem for customers! Worst company and poor customer service!

First, it was technical issues with Comcast not being able to provision my own cable modem. Although my cable modem was on their supported list, they had many problems getting it provisioned. It took no fewer than 15 calls to their technical support and required me to actually replace 2 perfectly functional cable modems at my time and expense. It took from May 1 until June 14 and 30+ hours of tech support time to finally get connected without some sort of issue.

What I will say is that Comcast has a fundamentally broken tech support system which costs them huge in overall customer satisfaction and $$$. At some point you're going to have to call their technical support line if you have an issue. The first person you actually speak with typically is not very technically knowledgeable. I have personally worked in a technical field all my career (25+ years) and can immediately tell if I'm talking to someone who knows something or not. It also depends on the time of day you are calling. If your issue is not something they've dealt with many times in the past, you're in trouble.

One of the Comcast tricks I've personally had done to me on at least 3 of my calls into their support line is if the person you're talking to can't solve your problem, they start putting you on hold for very long periods of time. During this time, I have no clue what they are doing, but what happens is that eventually they either just hang up on you or you unknowingly get transferred to someone else in tech support who has no clue what or who you've been talking to for the past 40+ minutes. You have to start completely from scratch!

The other neat trick is that the tech support person tries to sell you more services. In my case, the tech support person thought I should have the Comcast Phone package. Although I very clearly stated I was not interested, it didn't matter, the person still went ahead and put in an order for phone service and told me nothing about this. Then, they transferred me to someone else to continue working the issue which they could not resolve! This later caused me huge issues because I had to make more calls to other people at Comcast to cancel the phone service I didn't order or want. They told me that because I was now downgrading my service, I could no longer have the special pricing plan I was originally offered for internet service only. They were also billing me for unrelated things I should not have been billed for.

After this, I completely blew up and told them to just cancel the service. What happens then is you get transferred to someone else who really can fix it and put things back. But it needs to come to that in order to get to someone. So this has been my experience with Comcast during my first 7+ weeks. At my earliest opportunity, I'm planning to get rid of Comcast and go with virtually any other option I can find or just not have internet service as it's just not worth the trouble!!!

So I took the easy way. I went and got a new one and hope that works. I hooked up the new cable box and as soon as I hooked it up, I still get the problem. So I called again and they said that it is my fault. So I took my camera and I video-recorded the problem. I went outside and asked my neighbor if I can get a picture of the cable. So I did that and I went back to Comcast and showed them. They told me since my block does not have an alley, they cannot do anything. And I pay way too much for Comcast.

I went back to DirecTV. My bill of $571 for one month came in and I was now livid. Numerous calls and no progress. Finally told they would take a large portion off my bill but didn't happen. Finally, they cut my phone and internet which I kept. Called them and told my story for the umpteenth time and told them just as they record me, I was recording this call. She talked to a supervisor and within 3 minutes, my services were restored with the promise that my bill would be fixed within 24 hours. Been 2 weeks and the bill has not changed. DIRECTV WOULD NEVER ALLOW THIS TO HAPPEN TO A CUSTOMER!

The last couple of days, our internet has been going in and out. When I called, they determined that the problem was with the line and not my modem. They scheduled an appointment for a technician to come out and fix it, but then tried to transfer me to their signature support people to sell me the support plan again. What this tells me is that they lost the cable income from me so they are trying to get more money through the support plan by messing with my internet connection, which is inaccessible during the day but not in the evening. Comcast employees will lie, keep you on hold for hours, and try everything to get extra charges coming in each month.

A gentleman did arrive a few hours later but left without advising us of anything and also not installing the service. I called Comcast back and spoke with someone who guaranteed me that my services would be fully installed no later than Sunday, 5/12/2013 (all 4 rooms). He also stated that he would call and check on me by Monday, 5/13/2013, to make sure that everything was done. Since I was provided this information, I called into work on Monday, 5/13/2013, and took the day off. I called Comcast back again on Monday and was told that the only thing that could be done is to schedule another appointment for later on in the week. This really frustrated me, so I requested to speak with a supervisor.

On this day, I spoke with Tracy ** and was told that there was nothing she could do, and I would have to setup another appointment which would be 5/17/2013. This was unacceptable to me, because I had already set an appointment that was not kept. Ms. ** stated that she would escalate this issue and that someone would be calling me back. I never received a call back. I contacted Comcast again Tuesday, 5/14/2013, and spoke with someone named George that apologized for all the inconvenience and promised credits on my account. Credits are nice but means nothing if you can’t use the service. George also advised me to just keep the appointment scheduled for 5/17/2013, because there was nothing else he could do. At that time, I confirmed that they would be installing all 4 rooms in my home. I was told yes.

On May 17, 2013, someone came to my home to install the security system and only one room in my home. At that time, I advised the gentlemen that I had a total of 4 rooms and was told that he only had a work order for 1 room. By this time, I am extremely frustrated because I knew that this was not how you treat new customers. I then called Comcast back and spoke with someone, who again apologized for the inconvenience and offered me another appointment. By this time, I did not want to set another appointment. The only appointment they could give me was the next week. I then thought about canceling the service. Why? I have been in customer service for 14 years and knew that this was not how you treat a new customer.

I knew the CEO of Comcast never thought their new customers would be treated this way. Because my family really needed the service, I picked myself back up and set an appointment for Saturday, 5/25/2013. I knew the difficulties I had previously, so I followed up to make sure that my appointment was set. On Wednesday, 5/22/2013, I spoke with someone named Alfred, who confirmed my appointment for 5/25/2013 between 8am-10am. I also confirmed that they would be installing the additional 3 rooms that were never completed. Alfred confirms everything and again apologized.

On Thursday, 5/23/2013, someone shows up at my house (while I’m at work) stating that we had technical difficulties. Luckily my husband was home, but we had no technical difficulties. The gentleman then stated that the appointment had been set for 5/22/2013 and not the date I was told of, 5/25/2013. He had no boxes to install as he was only there because the work order showed technical difficulties. This enraged me because this is not how you do business. A new customer should not be treated this way. When I returned home, I quickly contacted Comcast and requested to speak with a supervisor. I spoke with Jill first who stated that I never had an appointment scheduled for 5/25/2013. I was then transferred to her supervisor Jason. Jason apologized to me and stated that he would make sure that someone would be at my home to finish the installation on 5/25/2013 between 8am-10am. To ensure this was done, he also provided me his manager’s name which was Jerry.

On Saturday, 5/25/2013, I called after 10am to confirm that my appointment would go as scheduled as the installer was now late. I spoke with William who confirmed the appointment between 8am-10am and asked me to give them more time to show up. Nobody ever showed up. I allowed some more time to pass. In the afternoon, I called back and spoke with someone named Jean who stated that the appointment was never set. I no longer wanted a supervisor and wanted a manager now. I spoke with a manager named Eric ID# ** who told me that he would take care of everything. By this time, it was 7:30pm in the evening. He stated that he would have someone come out in the evening. I asked him when would be the latest they could install my cable and was told by midnight.

Per manager Eric, someone would be out by midnight. I was also provided with ticket# **. Nobody ever came nor did I receive any call back from anyone. To whoever is reading this letter, I appreciate your time. I just had to let you know that Comcast has lost a customer that truly wanted their service. First I was angry and then upset. Now, my feelings are just hurt. How can you treat a new customer like this? The way I have been treated is totally unacceptable. This is just not the way to keep customers. I am writing this letter to hopefully help the next customer that is treated this way. All I wanted was cable in all four of my rooms and the security system. Now, it truly hurts me that I must take my business elsewhere. Thank you so much for you time. I just had to let you know what happened to me so it won’t happen to someone else.

I opened my bill for this month and mind you, I should only be charged around $70 for just the internet and my bill was $304.45... I was LIVID. I called the service number back again and asked to speak to a supervisor... I was put on hold for over an hour and then they said they would call me back within two hours. I never got a phone call. I called again the following day and was put on hold for 38 minutes and was told the same thing, someone would call me back. So with the amount of frustration I had, I just hung up. I finally contacted someone in the corporate office and I do have to say they were very helpful. I know how important customer service is. Speaking from experience, I just cannot believe how horrible the service is at Comcast. So today, I am cancelling my account and I'm not paying my last bill.

Comcast has also repeatedly raised our rates without notifying us. One example is this. We received calls 5 times a day for over 6 months prodding us to upgrade to blast Internet for $5 extra per month. And every time, we refused. Immediately after the 6th month, they suddenly raised our Internet cost by $5. THIS WAS well after our price increased upon the expiration of our promo deal. They have since raised our Internet rates by a cost of $1 every 3 months to the point we now pay $85 a month for Internet. These are only a few examples of what we've gone through.

In my experience, Comcast operates its business in a fashion that is similar to the Mafia. Comcast is a criminal organization and a national scam. Their business thrives on the use of unfair and deceptive business practices. In Chicago, Comcast likes to hire known felons as their technicians. People have actually been murdered or robbed by Comcast technicians. They've had their homes burglarized. And on several occasions, Comcast as an act of punishing consumers for their disloyalty (speaking out), Comcast has deactivated their cable boxes and had technicians replace those boxes with roach infested equipment. Comcast is a criminal monopolistic enterprise which should be disbanded and destroyed for the sake and safety of the consumer.

Secondly, the service is horrible! My service has gone out multiple times for hours at a time. Plus, about 80% of the time when I try to watch On Demand, it gives me an error message stating, "Try again later," or it would say to reboot my receiver. Most times, I would have to reboot multiple times. Comcast has got to do something about this. Here I am again sitting here already 4 hours without service and I was told it would probably be another 4 hours until it's fixed.

1) I had an installation scheduled for 05/23/13 between 1-3pm. No one showed up until 3pm, I called up customer care. They said the appointment was cancelled because I didn't confirm the appointment. I had received the automated call in the morning but the options were - "press 1 to cancel the appointment, press 2 to change the appointment. To keep the appointment, no further action is necessary and you may hang up." I told them about the automated call but they said that I had to press some number for confirmation, which I didn't, and that next time, if I am not sure, call customer care and they will confirm it for me.

2) I got the 2nd installation appointment for 05/25/13 between 3-5pm. I got the automated call, and this time I listened carefully and made sure I wasn't wrong the first time. There is no option to confirm the appointment. It said, to keep the appointment, no action is needed from me, just hang up. I didn't want to miss the appointment again so I called back and pressed 6 for appointments. There was an option to press 1 to confirm the appointment, I pressed 1 and the system said that my appointment is confirmed. But just to be sure, I spoke to an agent and he said my appointment is confirmed and no further action is necessary.

I waited till 5pm but no one showed up. Called customer care again, they said the appointment is cancelled again because I didn't confirm the appointment. I explained everything, the agent apologized and said the dispatch itself will call me soon today. I asked about the $20 statement credit, so she said the dispatch is entering a code for appointment not confirmed, so she can't do the $20 credit. I explained the whole thing and said I confirmed using option 6 for appointments, 1 to confirm, the system confirmed, an agent confirmed, etc., but she still said the system won't let her do the credit and I have to take it up with the dispatch department. Till now dispatch hasn't called me, looks like I will be staying an AT&T customer for now.

I got tired and called corporate, not to mention that a couple of the representatives were rude, not everyone. But when I spoke with the corporate office, she said she only saw where I said I was to receive the credits but it wasn't noted. I realize they are a company that doesn't care about integrity. Even though they express customer satisfaction, it's just talk. The only reason I put up with them as long as I have is because, in the area I live in, there was nothing else available.

I'm glad to be moving, and I will make certain it's an area that offers something other than Comcast. I saw the donations they have made, I think we helped to make that possible. They shouldn't get all the credit. I know I've paid much more than I should have for their service. I hear other people on the job complain about the problems they have with Comcast, and I will complain to Consumer Affairs, and hope others that have problems complain. They need to be stopped.

I paid the pro-rated amount of $38.34 on 4/08/13 and had a zero balance. I have paperless billing so on 5/20/13 I signed into Comcast to view and pay my bill and was shocked when the balance owed was $133. I called Comcast and was told that $50 was for the cable installation and the rest was for cable and internet. The supervisor I spoke with is named Angel ID **. He was rude and could not explain to me why the installation charge was added a month later. He argued with me and said the installation was not waived and my monthly rate was higher $47 and not $41.99. He refused to give me the address to their head office so I could file a complaint and the phone number he gave me 1-503-617-1248 is no good.

This is not the first time I had a problem with Comcast billing. When I fist signed up with Comcast in August 2012, they tried to give me a promotional package and I refused and explained the disaster I just had had with Verizon's package. I made it clear I did not want a package, only basic internet where I can watch shows on my laptop. I was given a price of $56 per month, and agreed. In February, I went into our local Comcast office to pay my bill and was told I owed $164 due to my promotion ending 2 months prior and I owed $85 per month for internet.

I almost canceled my service but my son said, "See if they have a lower internet speed," and of course they did, for $47 per month. Not only was I put in a promotion when I did not want one, but I was also charged a higher internet speed than was necessary. It seems that consumers are at the mercy of Cable companies. Comcast does as it pleases; it promises promotions at a low price and then 30 days later, adds new charges so they can get more money out of a person. I know I am not the only one who has problems with Comcast. Their billing is unethical; charges that are agreed upon should not be raised at a later date.

After several attempts and phone calls, I complained enough to where Comcast agreed to send a technician to check out the problems. When the technician arrived and examined the wiring, he admitted that Comcast installers did not wire the home appropriately and that he would have to call and set an appointment for the Comcast installers to re-wire the home properly. That appointment was set for 05/14/2013 from between 10 am and 12 noon. No one ever showed or called. I called Comcast a total of seven times throughout the day to find out the delays and I was promised every time that a technician would be there shortly. By 6:30 pm no one showed.

I then called and demanded to talk to a supervisor, who instead of working out a way of correcting the problem, gave me the run-around and even tried to blame me for 1st, rescheduling the appointment to another date (which I did not do); 2nd, insisted that the installers called and no one was home (no home phone service, i.e., how can anyone answer the call?). They were given both mine and my wife's cell numbers which they did not call either and can be verified with phone records. And 3rdly, that a technician tried came to the house and no one was home (I had been there since 8:30 am and never left, as well as two other adults were also there the entire time).

At this time, the service has still not been fixed though the account has always been paid in full each and every month. Finally, Comcast technicians came out to re-wire the house on 05/15/2013. When completed, the tech said all should be fine and in less than an hour after the tech left, phone service was completely gone again. Since that day, phone service and internet are still intermittent at best. I've talked to over a dozen different people with Comcast customer (no) service and still do not have the problem resolved. Even today, 05/23/2013, an appointment was scheduled from 1 pm - 3 pm - no show. At 2:55 pm, I received a call stating that Comcast would be there before 3:30 pm. As of 5 pm this afternoon, no one has yet shown. Now that's a total of 3 appointments that Comcast made and confirmed they did not show to fix a problem that they themselves are responsible for.

I personally feel that Comcast has gone out of their way to not provide service due the fact that the customers are elderly and in an older neighborhood. Comcast has the monopoly on being the only cable and high speed internet provider in Jacksonville, Florida and they couldn't care less of customer care or quality at any level. I have filed complaints with the Better Business Bureau and I am waiting for information from the Florida State Attorney's Office as well.

We were headed to the corporate office and she drove around to the side of the building. A gentleman came out and she talked to him giving him the info and the phone number where she could be reached. He said that he would text a supervisor. On 5/21/13, someone finally contacted her around 3:00 or 4:00 and told her for me not to pay with money order any more. That money had been applied to someone else's account, and they could not take it off. She had to put a tracer on the money order and pay $15 to do that. Time has been wasted, as well as gas.

Half the people answering the phone cannot communicate properly in English. It is like the company wants people to get frustrated holding the line forever to get a representative and give up instead of solving their problems. All the while, they keep raising rates and trying to upsell services while you are just complaining about not getting even the basic service in spite of paying for it. It seems like there is no way to get your problems addressed by Comcast. I welcome any suggestions on how to get Comcast to respond to customers' service problems.

So the guy gets on the phone. Of course, he has an accent. I proceeded to tell him everything and all that I had tried, he had me once again unplug the router restart my computer and send a signal. After all of this, it continued to say I was connected but I still had no internet. There was a yellow triangle and he told me that was not their problem so he had to transfer me. So I waited again on hold. Another person picked up the phone. I couldn't understand him, let alone hear him because the line had so much static. I told him I couldn't hear him and told him what was going on. After trying to understand what he was trying to tell me for 10 minutes, I was so aggravated I just hung up the phone.

I tried again to reset everything and still nothing. So I called back again and after pressing 20 buttons, I sat on hold because the recording claimed at 1am they had high volume. I don't know how many people are calling Comcast support at 1am but I sat on hold for 40 minutes. Finally, someone answered the phone. I asked her to just connect me to a manager. Once again, I was placed on hold and waited 15 minutes. The manager finally gets on the phone and was completely rude. I told him everything that had happened and that I was at this point aggravated. He told me they did what they could and that the router wasn't Comcast’s and that he was showing that the signal was fine. I asked him then why wouldn't I have internet if this was the case. He wouldn't even explain anything to me. He just told me to take the hard wire and plug it in my laptop! I was like you got to be kidding me! I pay for the service so I can connect on my devices, not so I have to sit there with a wire.

So he told me I had to speak with the other wireless department and that this didn't concern them. I sat on hold again and some lady picked up. I once again explained to her what's going on and that it said I'm connected but the page doesn't load, etc. I told her I even plugged the hard wire from the modem into my laptop and still had nothing, which wouldn't be possible if it were working. She told me that in order for her to help me with anything, she needed me to pay a fee of $15 and a registration fee of $40. I couldn't believe it! I was then really pissed and just hung up on her.

So after four hours of getting no help and being told I had to pay money for them to help me connect to my service I pay for every month, now pissed off I sat there unplugging everything pushing every reset button, etc and by some miracle, once I plugged everything back in, it worked! So thank you to myself for getting my internet back on. Comcast blows. They are rude, ignorant idiots that don't help you with crap, but have no problem charging you out the ** for their crappy services. I am definitely looking into getting a different provider!

Anyways, things came up and next thing you know, it's my next billing cycle and I'm reminded of the charges again. I called and waited 30 minutes. I finally got through to a foreign call center and asked for this service to be removed and the charges credited, since I never asked for it. The rep said she won't be to do that for me. She's so sorry but it's been over 30 days since and said that I added it. Did she not just hear me say I didn't add it and that I have no idea why it's on there? How can Comcast add a service without my consent and not refund the charges because I didn't call back in time? In the 5+ years since I've been a Comcast customer, I have needed their help with a service issue once. That's it! I asked her if she could please play the recorded call in which I (or someone authorized, like my husband) asked for this service and agreed to the charges. She put me on hold for a few minutes, came back and said they don't have it.

So, no concrete proof exists with me or my husband asking for this new monthly service charge to be added to the account? Unreal! At that point, the rep began her stonewall routine, so I asked for a supervisor. She sent me over after another 10 minute hold and I'm greeted to broken English along with an amazing amount of buzzing, ringing, whizzing and static on the line (not me, btw), not to mention the same old routine of talking over me, telling me they understand, putting me on hold, etc. I got all the info I could get about the supposed call in which these service were added, like the date, time, rep I spoke with. They, of course, couldn't tell me who called in. But I'm sorry, without real proof of this call like a recording, the charges need to be credited.

I made that clear but they had to escalate my issue and I'll be hearing back (meaning I'll receive a call) within the next 48 hours. Unbelievable that I would be treated so poorly after being a loyal Comcast customer for this long! Inexcusable! I can make no other conclusion here but that Comcast is crooked and they are deliberately signing people up for this junk without asking so that they can make a few extra bucks. Blegh! It makes me sick.

Then in March, I got a possible service Interruption about owing over $400. What?! I pay my bills every month. I began calling Comcast to talk with a customer "no" service rep. 10 times I called. I actually began keeping track, as the Robo Operator told me they were too busy to take my call at this time, to please try again later. Two weeks later, I finally got through. After anxiety attacks over this, I went over the past 3 bills that I felt were overcharged and never was told my bill would hike up $80 extra a month and I would cancel my phone and change internet to save money. This rep told me to keep the bundle and she could give a year rate of $145/mo. - again a $15 rate hike but this would only be good for one year and to negotiate next year in April. And she had adjusted my bills from the 1st of the year, and the difference I owed now was $32 and I promptly paid it, and agreed to the $145. After 45 min on the phone I thought I was done.

I received a disconnect notice today that I owe $295 the back differences from the beginning of the year or they will cut the service off. I finally got a rep back on the phone and told him that this was resolved 2 weeks ago, and credit should be posted and my new bill is $145/mo. After a very heated uncooperative person, he decided to send it to the Account Review board, basically calling me a liar, that maybe, just maybe, their Customer Rep in April told me what I wanted to hear to get me off the phone, as she told me I only owed $32 difference after the credits and payments I had made. Comcast told me I must not have understood anything, and I'm responsible to Comcast for the Rate Rape increase on Jan.1 2013 of an extra $80/mo, so if I'd have caught it that 1st month, this would not be the issue.

Comcast is a scam with rate increases not agreed upon by the user, I would never agree to pay nor could I afford to pay over $200/mo. for cable, phone, internet and why they offer it at $99 to new customers, but when you're a good paying customer, they screw you over! Comcast even acknowledged me as a good customer at Christmas 2012 by sending me a gift card for free movies on demand! That must have been their way of saying sorry for their huge rate increase on Jan 1, 2013.

After another long wait, I was connected to an agent in the Philippines. She started the whole process again and after having her repeat the same instructions over and over, I told her I could not do this anymore (it was now 10:00pm!) and I hung up. Knowing I had a Thursday morning appointment, I decided to wait until then. Thursday morning, I called to confirm the appointment and was told that I did not have an appointment! The agent then again tried to correct the problem to no avail and scheduled an appointment for Friday, May 10 between 4-6 pm. Again, I called that day at 4:45 pm to confirm and that agent insisted on trying to resolve the issue by phone. The technician then called and arrived to correct the problem. He left my residence at approximately 7:00 pm on Friday evening. At 9:59 am Saturday morning, my TV again froze showing "One Moment Please."

I called Comcast at 10:15am and it was 1/2 hour before I could get through again being connected to the Philippines! I immediately asked to be connected to an agent in the US because the line was static and I could not understand the agent. She wanted all my personal information and after providing this, she still wanted the last four of my SS# which I refused to provide. She then put me on hold and another agent after a 1/2 hour wait answered the phone and when asked, indicated he too was located in the Philippines. Then he told me that he is not in the department I need and another agent from the Philippines took the call. It is now 11:00 am and she assured me that a technician will be calling me back in 30 minutes! So far, I have been without a TV for 78 hours and have been on the phone for approximately 8 hours trying to resolve this problem.

We had a remaining balance left on our bill. We spoke to management about how to close the account, and asked if there could be some type of settlement/agreement that we can reach since we feel we did not receive the quality of service that allowed us to use either the television or internet more than 50% of the time. We were asked if a representative, who could take care of this, could call us back. The next day, we spoke to an agent who informed us the balance would be taken care of, and we would owe nothing. We hoped they would pro-rate the bill somehow, and we were never expecting that response.

We decided recently to try the new internet after being told it was better and more reliable by a representative who came to our door promoting it. The problem now is, the balance was not altered and all record of our problems, months of trouble and wasted time is nonexistent. Since no contact was attempted, we believed that the account was taken care of since it has been 3 to 4 years, and we were contacted 2 years ago to switch back. Surely, if you owed a company trying to get your business back, they would mention an outstanding balance.

On 5/11/13, Mr. ** spoke with Teresa **. Mr. ** stated a settlement of $40.85 would be applied basing this on the $122.55/mo. for 10 days of loss reported from November 2008 (continually) until February 2009; and using payment records showing 28 months out of 40 were late. This was due to discontent of poor and/or non-working service, having to go elsewhere for a stable internet connection or send emails, and had to disconnect the television service in December 2008 due to poor quality (some channels with no reception at all). We were not taken seriously until the withholding of payment occurred causing some bills to be past due. I believe we were also charged after we told them to disconnect service and had attained another provider.

I told Mr. ** that I do not accept that amount. I feel 10 days does not accurately portray the ongoing problem we had started reporting in November and continued through to February, where he stated Comcast tried three times to contact us but failed; thus closing the trouble ticket. I have always returned any calls from them; however, this could occur when you have an internet phone and a properly working internet connection. He stated this was all he could authorize. We were not the only one with the same problem. Our neighbors picked up the vigil and also reported the same conditions with the same outcome. The connection was not repaired to working condition in any of our households.

By contacting us and offering a credit to what they have considered as nothing more than a minor problem that does not affect them, we feel this is an insult to our name and what we stand for. As it is just one family against a large corporation, what more could we possibly do?

At almost 5 pm, a "repair tech" showed up saying he did not run cable, only repaired existing service. I had to phone in for another appointment for Friday between 1 and 3 pm. This is the 4th appointment and it is now 4:45 pm and I have received no phone call that they would be late. I am convinced that Comcast in the Memphis area is too stupid to be in business. I called just now and I believe I was talking to India and was told the "installer" would show up but they don't know when. I suggest anyone who reads this should not use Comcast - the worst customer service I have ever experienced.

The installation time came and no one showed up. At 7:00 pm, I called Comcast and had to talk to 3 different people, repeat my information and the issue 3 different times. The first 2 people were hard to understand because of the strong accent and I could barely hear the 3rd person. The last person said that she put in an expedited ticket and someone would call me at 2:30 the next afternoon. That time came and went so I called again, which resulted in talking to 3 more people! The 3rd person was in sales and she was helpful but I had to go through the steps of setting up what I wanted and another installation date.

The reason no one showed up the day before was that someone at Comcast cancelled my installation on April 23rd because there was a porting issue. Did anyone bother to call me and let me know? No! So, I set up another installation date for April 30, 3:00-5:00. Yes, I had to wait another 5 days. The salesperson stated that she follows all of her orders and she would contact me if there was an issue. On April 29, I received a phone call confirming the installation date and time. On April 30, I left work early to make the appointment but no one showed up and no one called to notify me of any issues again!

I called Comcast and the person said she could schedule the installation for the next day but I angrily told her no and that I wanted to know what the problem was. She put me on hold. When she came back, she said she had put in an expedited ticket and that the technician team/dept would be calling me in 30 minutes. I never heard from anyone that night or the next day including the original salesperson that supposedly follows all her orders!

Today, May 2, I decided to call Comcast to find out why no one showed up. Once again, I had to talk to multiple people and repeatedly provide my information. The last person said she did not know why it happened but that the installation was still outstanding. To find out why, she would have to open a case file and the dispatch department would call me back because they were the only ones that would know why no one showed up on the correct day. I told her that I had thought Comcast would be better than my current provider but obviously they were not and I was done because no one can give a straight answer to anything. Nothing but the runaround! So she asked if I wanted to cancel my installation. I suppose they were going to show up whenever they wanted.

So in trying to contact Comcast again, I have been confronted with not being able to reach a rep over the phone. It keeps saying my call can't be connected but I sat with a friend that has Comcast and let them go through the prompts and was able to reach a rep just fine. What do I need to do because this is flat out wrong? They shouldn't take the word of a shady tech that wouldn't stay behind to fix his mess or take the time to properly investigate what happened. My 23-mo.-old child won't play in his room by himself anymore. Anytime we walk past his room, he just repeats, "Fire, fire, fire!" This is inhuman and I will not rest until they fix the damage they have done.

When I called, they advised the DVR is broken and they want to send out a technician on Monday. I work and am missing pay for every time they have had to come out here. When I asked for a corporate number, Anne Marie (the manager) advised that she did not know it. She advised that she would have her supervisor contact me back, but couldn't give me their name or number. So I am being charged still over $150.00 a month with a broken service and being charged for services I was told were free, and that they wouldn't charge me anything besides $99.00 for everything. I am still sitting here with a broken equipment that doesn't work and a bill that is overcharged without a resolution.

When I googled the corporate number, they advised that the office was closed? This company is a bait and switch. To bring broken equipment about ten times to my house, as well as overcharge me and not reimburse me for the time taken off work for me to wait for their service techs, I should be reimbursed for everything! $100.00 at lowest for every time they have come out here for me to miss pay is $1,500.00. That is a year's service for free!

Now I am stuck and at a dead end on this issue. Comcast's local office says that I have to connect with billing department for billing issues. No one from Comcast billing department's side is ready to help in resolving the billing issue. This shows the kind of unprofessional and mismanaged operational procedures followed, and customers are left at the mercy of the situation. The statement that Comcast makes.

I also changed my service on March 22, 2013 and was promised a monthly charge of $138.22. I got my bill today and it's $40 more. When I asked the agent what happened, she told me that she has no record of the $138! It's only that I spoke to an agent on 03/22 showing up on the record. Interestingly, I got no emails from Comcast for my service change on 03/22. Every time, in the past, they send me a note when I change services. This is very poor customer service and highly unreliable. Always check your monthly bills before you pay all those sneaky charges.

I am going to talk to neighbors and write blogs to find out if I am the only one lied to, but I think not. When I called customer service, they were of little help. I talked to Mike ** employee number ** and the only thing he could do was let me have one channel for three months. I am sure that there are some legal issues involved if I can just find a few more people in my neighborhood or online that have also been lied to. I have been a long time customer with Comcast and have been tempted many times to go to DirecTV but have not wanted the hassle of change. But this is starting to make me really mad.

I was informed the tech would call me by 2PM to let me know when they would arrive. At 3:15 I called back after getting no call, to be told the second ticket was cancelled and marked as resolved. Again, I was told a tech would arrive by the end of business day, only to get a call an hour later to be told it's another tech that has to come out. It would not be that day. I again got disconnected during transfer. No call back. After 5 or 6 calls to them and being disconnected or routed back to the beginning of the prompt, I was told their computer system is down. The next evening, before I could try calling again, I got an automated courtesy call to remind me of my appointment the following morning. I was glad I did not have to call back to make the appointment, but irritated that no one discussed the time frame or called back the previous night to ensure this time would work for me.

The tech did not call first, which didn't bother me, but so much for their policy. I ended up having to write an email to their corporate dept and got a call back the next morning. It was obvious she did not read my email as she said she wasn't quite sure how she could help me. She gave me a $50 credit for the days I was unable to use the services. Due to computers being down, she could not upgrade my plan to the HD preferred Triple Play for $99.99 for 12 months (a plan a previous rep tried to up-sell me on that the original rep didn't offer) or reset my online my account password. She stated she would call back on Tuesday to assist me with both of these issues. And if I was charged the $80 tech visit fee, she would waive it. She did not call back.

One night my modem wouldn't work, so I called in and was informed I could either go into my local office to switch it out or have a tech come out for a $30 fee. This rep reset my password, but stated only the corporate rep could waive the original tech visit fee. She did change my plan, but now it was $119.99 per month. I read off all terms the previous rep gave me, so she offered to give me two $9.99 credits per month to bring it to $99.99; offered to give me all premium channels for 3 month; waive the $20 install fee and a credit of $30 for tech fee; and stated I could keep the digital box I currently have along with the HD box the tech will bring as part of the plan. But if I wanted to keep converter box, I would be charged $1.99 per month.

The tech came out 2 days later and got everything, but stated opposite. That the converter box was part of the plan, but the regular digital box was $9.99 per month. I called the CS rep while he was here to get this straight (and recorded this call). He stated I was correct, but the tech insisted he could not leave the original digital box and that I would have to go to the local office to pick one up. A few days later, I woke up and the cable was out. I called again and the automated prompt said service outage in my area. When it was still not working that night, I called in and no one knew anything about this. They couldn't get my cable working, so I stated they would have to set up another tech visit. Upon my insistence, they said I would not be charged for the visit but I would have to wait until Sunday morning.

I went into the local office when I found out they were open until 1PM, Saturday, to exchange the box. I was told they were trying to retire these boxes and said this was not even a HD box, had a dent in it, and should not have been installed. I got cable working again and this time I could see the difference with actually the HD box. I saw a tech outside working on the lines. He said the tech who previously came out was supposed to have done this to improve service, but it wasn't done. He stated with tech visits, they are supposed to call. If you don't answer the door, they wait for 15 minutes then try again. If you still don't answer door or phone, they will have a CS rep make one final call before cancelling the appointment.

Everything was fine for a few days until we rearranged our entertainment center and plugged everything back in to get no power on the box. A CS rep said we will have to wait until Tuesday for a tech to come out or go into the office on Monday to get another box. We realized we had not cancelled our previous tech's appointment for Sunday morning, but the rep said there's none showing any appointment for us. I gave the rep the ticket number and she said, "Hmm.. This ticket was cancelled. It's marked as resolved," but couldn't tell me who did it. I said, "Whatever. I'll wait until Monday morning and go into the local office."

Well a tech happened to be at a neighbor's house on Sunday afternoon and offered to come over and look at our box. He said the wire was bad and replaced it. After a month, I still have not gotten my pin to be able to electronically view my bill. I am not getting any of the premium channels that are part of my plan or the ones offered for the 3 months or know if my tech fees have actually been waived. All I get is attitude and treated like, "Well I see you're getting these credits every month" even though that is to make my plan the price it should be every month. It has been one thing after another. I am ready to write a letter to the office of the CEO.

A couple of days before our install with AT&T, I called Comcast and had them disconnect my service as of March 1 and asked where to bring the equipment to. The AT&T installer told us that the Comcast guys did a horrible wiring job and that they cut the AT&T lines, which they didn't need to do, but routinely do anyway. After the install, we turned in our equipment and now nearly one month later, we get a new monthly bill from Comcast and a past due bill. The bill indicates all HD service was removed on the 1st and nothing else. I'm expecting a refund check and now get something that is going to show up on a credit report. I called and was told that I never called and asked them to disconnect and that they have no records of any phone calls.

Of course, they do see that we turned in all of our equipment and can't explain why the HD service was removed. After an hour of bickering with these **, they said they'd fix the error but it would take at least 4 weeks to get a refund making it now 8 weeks to get a refund, a refund we were planning on using for our AT&T bill. I honestly believe that Comcast has a hidden policy that their employees are supposed to stop disconnects at all costs and if they don't get some sort of black dot next to their name and so many black dots will lead to termination. In order to not get black dots next to their names, they just don't record that you called to disconnect but merely called for a reduction in service or to ask general questions. Comcast, you are liars and I hate you.

When he came to install it, I talked to the tech about this and he said that purchasing a compatible modem is impossible because there is no modem on the market that does what Comcast needs in reference to the service. Therefore, I am obligated to pay a charge that I was told I wouldn't need to pay. When I called the Comcast rep to sort this out, he basically told me that it was tough luck. I would have to pay it even if the Comcast rep had told me I wouldn't have to pay it and that there was nothing I could do. The technician also said that complaining to him wouldn't work because many customers have complained about him that he is unhelpful, rude and ineffective.

The tech told me that if I had contracted with the rep himself, the tech wouldn't have had enough information on his installation documentation to get me set up that day because the rep constantly does not complete work, leading to the tech being unable to complete his job the first time. I have no reason to believe that the tech was telling me anything but the truth since it seems that it would be in his best interest not to tell me negative things about his company/coworkers. After some back and forth with the management team at my building, the Comcast rep was replaced. I contacted Comcast to fix the issue of being overcharged/misinformed. The response was that they couldn't give me the price that was originally quoted, but they could comp me my HD box, which was roughly equivalent.

Fast forward to the early fall 2012 and I received a letter saying that, by mistake, they had been charging me incorrectly by not charging for the HD box and from then on I would have to pay for this. Along with this, my package, which was supposedly the cheapest that they offer, has now doubled to nearly $170/month. I have called in and spoken to numerous Comcast billing/customer support reps that have vowed to fix the problem by elevating it to the next level and have vowed to call me back to tell me what has happened. I have never received any communication from Comcast. Every time I call in, the rep cannot seem to find out what happened to the report that was filed the previous time and vows that it will be different.

I have been back and forth with no resolution. I'm being overcharged monthly for a service package that I didn't order and for an equipment that should be included. The only two explanations that I can see is that someone lied to me or someone is not competent and/or trained enough to do their work. Either way, the fact that I cannot receive any information is systemic of a deeper corporate problem - that Comcast will profit as much as they can using dishonest business practices because the process a customer must go through to fix it is extraordinarily long and convoluted. They just expect people to give up and pay the extra money.

Whoever runs this company should be ashamed of themselves and the company. I know not a single person who has had a positive experience with Comcast, but hiding behind a labyrinth of unmanned customer service menus is shameful.

It seemed like a classic bait and switch and the technician seemed to not have any argument against that when I told her so. I was just sitting down to watch a basketball game but found that now my channel is gone! Thanks for nothing, Comcast. It's time to write to my "representatives". The value just doesn't come close to justifying the price and boy, are they tricky!

The problem occurred when I did my online bill pay. I selected the wrong Comcast bill. So, I have all this money sitting in the Margate account, and they refuse to give it to us. It's unbelievable! I actually called twice about this issue. The first person that I spoke to said that they could not do. However, the second person said that she would take care of it but never did.

Now to the billing scam ... I paid my first bill just fine, but on my second bill, Comcast lied and said that my bank refused to pay it to them. My bank has never refused a payment. So I called the bank and they said they did okay the payment and told me to call Comcast back and have them try again. I called Comcast back and they told me they would not try again and I had no choice but to resubmit another payment. Then they promised me I would not be billed twice in the same month.

I was wary about that and did not want to do that, but I was assured they would not double dip my bank account and cause me to go negative in my bank account. So I agreed to resubmit after they assured me 3 different times they would not charge me twice. Now, 15 days had passed, and I thought all had gone well, until I went to the store and my bank card would not work due to insufficient funds. So I came home and looked at my bank account and, sure enough, they had taken another payment out 15 days later for the same month's bill. I called and they flat out said that I was lying and that they did not take that money out of my Bank. They were trying to hide it on their end and someone was trying to pocket the money. I told them that it showed on my statement and they still said I was lying and I needed to go to a service office to show them my bank statement before they would believe me. Well, they closed the local office so I had to drive an hour and a half to a service office to prove that they took unauthorized money out of my bank. They were hoping I would just be lazy and blow it off.

I got to the office and then the lady put a ticket in to refund my money after she had seen and could not deny that the funds were withdrawn. I sill have not received that refund as of today. I am still waiting. They never even offered me so much as an apology for stealing the money and costing me an overage fee, calling me a liar and making me drive 3 hours just to prove I was right. Comcast has the most rude, corrupt employees I have ever dealt with in my life.

I will be dropping their service as soon as the 28th when I get hooked up from another business that I know will do right by their consumers. There is no way I would ever stay with a company that treats their customers so poorly and tries to rob them of extra money.

Between that time and now, I'm still trying to get this resolved. I'm still unable to watch Streampix media online. I spoken with numerous techs on the phone and online chat support and tried their solutions. They tried submitting resets from their offices to my modem assuring me that within one hour my Streampix should work, but that failed too. On Thurs, Feb. 22nd, I spoke to another Comcast rep regarding this ongoing Streampix problem. I was told that it was escalated to the higher tech dept (again) and was issued a new ticket no. I was also told that I should get a call back from that dept within 1 to 2 days. On Sat, Feb. 23rd, I called Comcast to check the status of my request but only got an automated voice message stating that they could not take any calls at this time due to high call volume and to try again later. I became concerned because my ticket was set to expire less than 24 hours and the time was winding down. I tried calling again an hour later but got the same reply about high call volume.

Mon, Feb 25th (today), I called Comcast and found out this new my ticket number was now closed. So yet another new ticket had to be issued with me again explaining my issue from the beginning to a different tech. I asked to speak with a supervisor this time because I had gotten frustrated about this entire problem and I was tired of being routed to different customer service reps who were only giving me the runaround. I was transferred to Mary Ann, a supervisor and explained to her my Streampix situation. She apologized for what I had to endure and assured me that a programming tech from the higher-end dept would be in contact with me in less than 24 hours. She assigned me yet another new ticket no. to reference.

The customer service team at Comcast is unprofessional and ill equipped. I recently learned that the tech dept did attempt in contacting me about the above issues, but they were dialing my son's cell number. I questioned why they were dialing my son's cell number in the first place when I had given them my main source of contact numerous times. The person had no answer for that. So due to their inability to contact me (and it was their fault), my tickets were closed. After finding this out, I checked the incoming call logs on my son's cell to see if the higher-end tech dept did attempt to call the number or leave a message, but there were no record of this.

It's very difficult speaking with Comcast customer service representatives about anything. During various conversations with them, I had to repeat myself over and over about the simplest of things. It appears as though they are not even paying attention to what's being said. I once spoke with a tech who, after I told him that I had cancelled my Netflix membership in hopes of being able to enjoy Streampix via my PC and smartphone but it wasn't working, said to me that he doesn't understand what the problem is and that I should just keep my Netflix membership. I reported the incident to the management dept because this person seemed to not have cared if my issue was resolved or not. Be that as it may, I'm sure Comcast doesn't encourage their employees to recommend the services of their competitors if their own product isn't working properly.

I've read and heard various complaints over time from others about Comcast, yet what I don't find are solutions or recommendations. This sort of behavior is unacceptable because their job is to provide customer service to the best of their ability. Now perhaps, that is their best but it's Comcast who should do something to correct this. As paying customers, we shouldn't have to endure bad attitudes and not having our issues resolved when problems arise or told to seek the services of another company. If anyone is interested in taking this further to make Comcast more responsible in their hiring practices to select people who are professional, knowledgeable about the products and services of the company they work for, and making sure their customers are satisfied, please email me at ** to discuss further. Thanks for reading. There are thousands of complaints online about Comcast and other companies. But now is the time to do something about it.

When I mentioned about Double Play deals they advertise on their site (TV plus internet) for $80 a month, they said it's only for new customers. Huh? I've been a customer for over 10 years, and you’re telling me that you don't care about your current customer and rather find new ones? Wow, what a great business model. Keep it up. You will lose more customers, as I have already switched to AT&T and am returning my Comcast equipment today. By the way, AT&T has a much better TV menu and navigation.

A few days later, I got a call from Comcast to see how my service was. I thought it was a joke, and I explain the no show. After a few weeks, I called again and was convinced that this was not their normal service; once again, I agreed. It was to be installed today, which I once again took the day off for. The technician showed up, minus part of the equipment. He wanted to go ahead and install, but I said no; that partial installation was not acceptable. He called his boss and said that I cancelled. I told him I did not cancel; he needs to make arrangements to get the equipment needed to complete the job. He said it was an hour away, and he could not do that. I cannot understand why an installation technician would not carry equipment on his truck.

I called customer service and was put on hold for 45 minutes. I got transferred around and disconnected. I called back again only to get someone who could hardly speak English and was placed on hold for another 36 minutes. I was, again, transferred around and was told they would be here again today before 3pm. I was told that a customer service manager would call me; I have yet to get that call. It's 4pm and no one has showed up; not a phone call as well. I will keep my DirecTV and pay the additional $20.00 a month and tell Comcast what they can do with their service if a manager ever calls me. I’m not sitting around waiting for that.

A month later, my cable randomly wasn't working one day. Everything was plugged in perfectly fine. There were no outages, but the TV had that annoying "one moment please". A few weeks later, it happens again. I came home from a long day at work, ready to relax and watch my Monday night shows, and sure enough the cable was randomly out again. I was on the phone with Comcast reps for three hours having them send signals to my TV but nothing was working. What shocked me was that one of the reps was trying to sell me internet service while I was trying to get my cable fixed! I was like, why would I want to purchase another service from you when the only one I have doesn't even work? It was so insensitive of him to even try that with me when I was clearly ticked off. They set me up with an appointment for a tech, then the next day I turned the TV on and it was working again. The same thing happened to me 7 weeks later; the cable was out again and the picture was going in and out for 30 minutes. They set me up with an appointment but it started working again!

I'm so tired of never knowing if I'm going to have a working TV and setting up appointments every other week. I've never had this problem with any other providers; such crappy cable, I would steer clear of them! Unfortunately, I'm stuck with them but I'm hoping Time Warner will someday start servicing my area. I loved them! Cable never went out with them

We (in our neighbor hood) want the service we pay for. Watch out. They find every and new ways to charge you. The newest is if you change a part of the service, there is now a $1.95 charge. Also, every charge goes up without notice.

Now, as of Feb. 8th, I was told my 2-year contract was up. So I got the bill and it's now $233. And to top it off, as of March 1st, I'll be billed another $9.95 for an "HD Technology Fee". ** is that? Plus some of the other services are going up as well. So I figure my bill is now going to be around $250 or more. I don't know about you but that's a little ridiculous. So I called CS to see if I could get it reduced somehow or moved into another lesser bundle. I don't want or need any of the pay changes.

Basically, I was told I can't. I said, "But I just want HBO." I was basically told that it's an all or nothing package, you can't really select the pay channels you want any more. She did suggest that I remove the $3.19 fee for Home wiring protection plan that I took ... Ooh, yeah, that will help. So in the meantime, I have FiOS coming out on March 4th for install and kicking ComCrap to the curb once and for all. Of course, once I return the equipment and cancel service, they will be up all in my ** trying to get me to rejoin with awesome incentives. Bite me!

I signed up with FiOS for a 2-year contract with pretty much the same Comcast package- 1 Multi-room DVR (better than Comcast), 1 HD box and 1 basic adapter, phone and internet. Not only did they speak English and appear to be from the USA but she was very helpful. Mind you, I realize that they were putting on their best face to get my service and that might change once I'm a customer but nonetheless, it was refreshing. So, for all that, I am now paying about $155 for the first year, approx. $179 for the 13th to 18th month due to some promotions ending and then for the last 6 months about $195. To me, that's ridiculous savings! Plus, I get a $100.00 Visa gift card! And I can add and subtract services without fees too, unlike Comcast.

You know, I didn't want to change over. I now have to redo everyone who has my Comcast email address. But it's a small price to pay now. Comcast has just gotten ridiculous. I remember working for a small cable company about 20 years ago. Basic cable was about 20 bucks and if you had all of the pay channels (HBO, Cinemax, Disney and Showtime), your bill was about 60 bucks if that. Wow! Times have changed. Come on March 4th! Bye bye, Comcrap!

I called again and was told the ticket had been cancelled, again, by a gentleman who also either had a speech impediment or English was not his first language. I asked him 4 times for a supervisor. I finally got one and made an appointment. When asked if she was in the United States, she said no. She was overseas. This, my friends, is the crux of the problem. Don't even get me started on the irregular billing dollar amounts that change every month and the bill ahead issue. I told the supervisor if the tech tomorrow tells me there would be any charges for this service, I will tell the tech to take the equipment out! I don't need a land line or Comcast internet. I can use Verizon wireless for both cheaper and I've no problem at all going to antenna service. We'll see what happens tomorrow!

3) And I need to find out why Comcast is allowed and continues to be "allowed", to be the only Cable TV provider & "Monopoly" in the Chico area, as well as obviously in other areas, and not allow others/competition (e.g. Charter, Frontier, and the other Best Northern California, CA Cable TV Providers and the like...) to compete and thus to comply with the federal Fair Trade Act.

Now those two free adaptors are being billed $1.99 each per month... and if you don't pay, you only get channels 2-13 on those televisions), and to round things off, our internet service, for which we pay more, to get better service (which is really terrible on Fort Myers Beach to begin), has gone up $3.00 monthly. Ashley indicated that we had not been notified of any increase prior to the increase. The supervisor was not available to take a call, but I could leave a message and probably get a call back. I left a message, but asked not to be called back unless my bill was going to be the same as before. This company is taking advantage of its customer base. One should not have to go through the aggravation of changing providers simply to get good service at a reasonable price. I believe that is what the company is relying on... that a customer won't go through the aggravation to change vendors just to save $12.72 per month.

What happened? Xfinity decided to charge me again on 11/24/12 for another $79.99. I thought I was upset at first. I did not realize that there was another level of disgust that I could be taken to for an ill regard for my business. I have been calling and speaking with representative after representative. Being put on mute - I mean hold, for absolutely nothing to be resolved. Both charges were supposed to be removed.

As of today, only the first one was removed. As previously mentioned, I have just spent 45 min. confirming and reconfirming times and dates of the days I called to when the charges first appeared on my statement. The representative was aware that I have that information to support my dispute, insisted on continuously cutting me off to transfer me to Retention. I never asked for Retention. I asked for the charge that I never agreed to be removed as it should have never been placed on my account. To continue to say you are going to transfer me to Retention is an insult, as if you don't appreciate my service. I am not asking for something for nothing nor am I asking to be pacified. I am requesting what is right.

This has been an awful experience that still isn't over. I still have to call back again to get my issue resolved. I am taking the time to post this because I hope someone doesn't have the same experience. Also, if anyone can give me other avenues to lodge a formal complaint, it will be greatly appreciated!

Original Review: Jan. 22, 2013

Comcast bombed me with advertising about their triple play for $79.99 a month for 12 months and eventually, I agreed which started on Dec. 12, 2012. It was a complete fraud. They sent me maybe 10 e-mails that my rate is $99.99. After at least a dozen phone calls, agent-supervisor Sharon (ID **) sent me a letter dated Dec. 19, 2012, with a detailed description of my charges. It was satisfactory, the first bill was in accordance with her letter and I thought that the problem was settled. I was naive!

On Jan. 8, 2013, I received an unsigned letter that they erred in billing me and starting the next month, my bill will go up from $106 to $115.95! I have never accepted even the $106 charge! I called to the Comcast headquarters in Philadelphia. A person named Chuck returned me a call and tried to convince me that because they gave me a $25 credit, my $116 - $25 = $91 still be good and I need to be happy even though I signed for $79.99. The issue has been unresolved.

I am 75 years old and I may get heart attack from all these dealings. Just do not trust them and do not sign up with Comcast.

Let me explain my story. On January 9, 2013, I was scheduled for installation between 10 am-12pm. The gentlemen showed up on time and were ready to complete their job. By 10:30, the gentlemen came to the conclusion that my apartment was not cable ready due to a line that had been cut by the competition, Verizon (I wish I would have stayed with Verizon). The gentlemen then left my house without giving me any further instruction or information pertaining to my cable. An entire 24 hours later, literally noon the next day, I received a call from a third party business partner of Comcast. The lady stated that someone would be out on Friday, January 11, 2013 (two days after the initial installation). Oh! She made it very clear that she cannot help me with any installation, that it was not her job and I would have to call customer service.

At that point, I was a bit frustrated because how or why would a company hire a third party company that can't communicate their business properly. I called customer service to make what I felt was a valid complaint and stayed on hold for two hours! After getting hung up on or mistakenly disconnected for about 30 minutes, finally, I spoke to someone with a little courtesy and home training when I requested to speak a supervisor for the 2nd time. It was another 30 minutes wait time, only for no one to come to the phone. The representative took my information and said someone will be in touch. Not to mention we realized by Friday night that the 3rd party gentleman that came to restore the wires in my home so that I am cable ready, cut the lines in my master bedroom so that I wasn't able to get cable from the other provider I was already paying.

Keep in mind, Comcast can't do an installation in my home until Monday, January 14, 2013, meaning I have to go almost four days without, being uncomfortable in my own room because of Comcast and their third party affiliations. By Sunday, I was fed up when I called back and spoke with the most pleasant gentleman who works for the company. He explained in layman's terms that the people who answer the phones are basically not empowered to make decisions or help the customer. So, I put in another request for a supervisor to call me back with this situation for the third time.

On Monday morning, a supervisor called me back with the same exact results as the customer service agent. There wasn't anything that she could do because Comcast policy does not allow any provisional credits for customer service error, only billing error or service error. Someone explain to me what customer service is then, or explain it to them because this is just ridiculous.

In this economy, if someone is choosing to patronize your business when the options are limitless because of competition, I would think a company would take more pride in servicing the consumers that keep their company afloat. We work too hard for our little money to waste it on a company like Comcast who hasn't the slightest idea how to provide great customer service. It is an insult to me as a consumer for a company to even possess such policies. I have been inconvenienced in my home for over several days now and Comcast doesn't give a damn. I now officially hate Comcast and wouldn't dare recommend it to an enemy.

This just in. Comcast hires incompetent people who cannot do the job they are paid to do! After a technician was in my home for over an hour, I still do not have functioning cable and someone else has to come and invade my privacy for the 4th time.

I was then told, "Don't worry, you will be able to do all of that." I said, "Okay, then if that's the case, we may proceed; otherwise we will be wasting time." After service tech left my home at 8:00 pm and sometime around 2 pm, I then realized we could not do as he said we would be able to. The box downstairs was not working properly. It kept turning on and off at anytime. After a couple of calls later, I was told the boxes they had given me could not do as I wanted, so I had to get new ones and I specifically asked how much more they were. From what I was already going to be paying, the representative told me not to worry. It was a couple of bucks more but I wouldn't be charged until after my 12 months is up.

Just because of the back and forth and 2 boxes not working and me having to make that drive several times and driving to a Comcast store, which for me, is one way about a 30-min. drive, I was never told they were supposed to sent out another tech; I was told that at the store. So until today with many, many calls later, I'm still dealing with the same situation. I was told on several occasions that I would not be charged for the any room box until after the 12 months were over. I'm still being charged.

I don't want anything free. I want what was promised to me which is all about keeping all your free channels you want to give. I don't care. I only watch very few channels anyways. It was their error and I have to pay for it. I do not think that is fair. I got told today by their "Loyalty" dept. (what a joke) that I chose to return the box for the any room box when, again, they've been telling me that it would be fixed and 2nd, I only chose to return for the any room box because their service tech lied to me from the first day!

Here again, I stated that if I cannot do my recordings downstairs and watch upstairs, my words to him were, "We then will be wasting time. I will not want service." He said that it would do as I wanted with no problem. He installed the equipment or so I thought that he was honestly installing what I was wanting. So it's their fault and I get told that it was what I chose?! Really! Just speaking with someone on Saturday the 12th of Jan., I was told it was going to be taken care of! That was another lie from Comcast!

This is so distasteful. I will not stop here. They will see me on the news, Curtis On My Side. I will file a complaint with the BBB and Yelp. I will do what is necessary to avoid this from happening to all customers. All we can do is to put our trust in the people who are providing us service and the representatives they hire and techs they hire to tell customers lies and these are the people we let into our homes! I'm so disgusted with Comcast Xfinity integrity. I would never refer Comcast/Xfinity to anyone. What an embarrassment! Your company is conducting business under false pretenses! It's awful!

I have made over 12 calls and have even asked to speak to a supervisor, but there are never any supervisor? The associates will always say, "We will take your number and the supervisor will call you back." Well, you never receive a call. After numerous calls on 1/11/13, I received one call from someone stating she was a supervisor. She informed me that this issue would be resolved on 1/11/13, and she would personally call me back? Well that didn't happen. Not that I was expecting it too. At 10:00PM on 1/4/13, I finally spoke with someone at Comcast who was competent enough to schedule me for an appointment on 1/11/13, between 9-11AM.

Unbelievable. No one even showed up for this appointment. I called and was told that my appointment was canceled on 1/10/13, so I'm inquiring who canceled my appointment. I did not and I'm a single person, so the only people in my home is me. Again, I could not get a tech out even after I informed them that I didn't cancel this appointment. I pay my bill on time every month. Under the 24-month agreement that I signed, I demanded fulfillment in honoring the 24-month agreement. I will not stop until I get the satisfaction I am due, along with the full service I agreed to and full credit for 10 days so far without cable service that I have agreed to in the 24-month agreement.

I also drove to your office here in Memphis, TN. Basically, I was told there was nothing they could do and that I was scheduled an appointment on 1/15/13, I didn't schedule this appointment, so who did? Does Comcast know what my schedule and availability is? No one at Comcast called and informed me that they had scheduled me for service or inquired whether it's a good day for me or not. In viewing the forums on Comcast's website, I see plenty of complaints and no resolutions, which tell me how the corporate offices view these concerns from their customers. It's amazing that the wannabe Comcast supervisors are not willing to speak with Comcast customers. When they do, a bunch of lies come out!

Call me and I will give more details on this. I even asked to speak with a supervisor and was told there is no supervisor here. That's just hard to believe! Please take this message seriously because I do plan to seek further action, which includes legal action once I have consulted with an attorney on my rights and entitlement in this agreement. After spending more than 25 years in the military, I have never seen so much incompetence as I have with Comcast. One final note: I plan to rally my fellow military friends in supporting me by moving their cable service to another provider. This is my vow and promise.

On Thursday morning, I again called Comcast and was put on hold for 40 minutes. John promised me that he would relate my request to a dispatcher and have his supervisor Terry call me back.

I told Comcast to send a tech to my home after getting the complete runaround for hours. Scheduled appointment for the next day is between 2-4pm. The Comcast call center called to make sure we were here which we were, but then they never showed up. But we got a call from Comcast asking how the tech was. I called to complain that no one showed up. Employee stated they would be out and would call in an hour. No call, no show. I called back and found out that she had rescheduled for someone to come out the next day at 12-2pm but never notified us. The supervisor stated would have a person out at 0730H tomorrow, as no one is available today.

We have had Comcast over 20 years. I spent over 7 hours on hold or waiting around the house for a tech to show up. No one could help me or show up to fix the problem or even have the decency to call back (or show up) to tell me what they plan to do to fix the problem. Companies who bill you over $100 a month for their service should have a better customer service plan in place and not have customers stay on a phone line on an average of 30+ minutes prior to speaking to someone. This is the first time I have ever written in a review about anything! It's truly unbelievable how poorly this company runs.

When we called our friends at Comcast, we were told there was a "glitch" and the order was never completed so only the manual was shipped. Of course there was no apology for yet another mix-up. My husband asked to talk to a manager and was told that she would call him back in 1 hour. We never heard from the so-called manager - surprise, surprise. I then called back and got the modem ordered again and was told it would take 5 days. I lost it! She was able to get it down to 2 days at no charge after I argued with her for several more minutes. I asked for a confirmation email on this order - she couldn't get that for me. I then told her about the issues we were having with our phone. We realized that when you call our home number, the phone doesn't ring, it just goes to the Comcast voicemail box.

So I was on the phone with 2 different customer service reps for over 2 hours last night trying to get that fixed with no luck. The last gal opened a help ticket and said that someone would call today between 9am and 12 noon. Of course no one has called. Their customer service absolutely sucks! I hope someone from Comcast sees this and takes a good hard look at what's wrong with their company. I think we have been more than patient with them over the past week with no success.

I was there for three hours, and was given two location addresses that no longer existed before finding one. Thus, to return equipment, it took approximately five hours and 2 gallons of gas. The biggest complaint I have concerning Comcast/Xfinity is their lack of diligence and problem solving in regards to security breaches. Someone obtained a false account in my name. I had an existing legitimate account at the time, and had called many times for various issues. Never once was I informed of the other account, nor was I contacted when it went to collections. It showed up when I did a random credit check. It took several techs and at least an hour before they could even find the phony account, and then they were supposed to send an identity theft kit. Three requests to three different customer techs later, it still hasn't arrived.

I have called, gone to the local office with all my paperwork numerous times, only to be told there is an obvious billing problem that only a supervisor can fix. I cannot tell you how many times this "supervisor" has been contacted and the problem is still not fixed. Meanwhile, every month, I have to manually figure out what my bill is and pay just that amount with the overcharges just piling up and making my account look past due. When I go to the local office and stare at the giant "customer service motto" poster in the background, I dream about meeting the team that thought that one up - and then choking every one of them. Really, what does it take to get a customer service rep that can actually do their job and service an existing account?

So after I made my payment online, I got a confirmation screen showing my balance was paid. When I logged back online several times after, it continued to show $0.00 due. About a month later, Comcast mailed me a letter saying my service would be shut off for non-payment, and that I have to contact their CS to resolve this. I did so, and the Comcast automaton, who clearly worked from a script, kept telling me I owe $200 something for non-payment. I explained to him multiple times that I was logged onto my account right now while talking to him on the phone and was looking at a screen that said I paid the bill in full. The automaton told me he didn't know what I was talking about and basically I had to make a payment right then and there to reactivate my service. After doing so, as expected, my next bill had a list of fees totaling about $50 (return payment fee - $20, reactivation fee $5 each for phone, internet, and cable, late fee - $6, payment over the phone fee $6).

I still don't know what happened to the phantom payment I made, but basically Comcast's opinion is that my payment didn't go through even though their own account online said it did, and I'm 100% liable for all their fees. They refuse to refund anything or even accept responsibility for their website's error which said the payment went through. This is absolutely incredible. The only thing I can think of is maybe I entered a number wrong, which in that case it should have declined the payment. Instead, Comcast charges you $20. Could you imagine if you were charged a $20 fee for every payment you made online that didn't go through? I can't believe Comcast is still in business. I can understand why they are trying to re-brand themselves as Xfinity. Given the decades of horrible service, Comcast has a stigma of service somewhere on the same level as USPS, and quite deservedly so.

I called immediately and was told that my new bill balance was processed. I have not received the new bill yet. Then I was told that January's bill will be due on the 15th; total amount due is over $300. I was disturbed by the high bill and the fact that they cut off service without a courtesy call or sending me a cut off notice. Is this how Comcast treats their new customers? This is so unfair. No CSR would apologize or recognize that Comcast was at fault in not sending a second interruption of service, after they received $296. The phone connection was lost. I called back to discontinue. The fees and taxes and advance billing is not fair! I plan to look for another cable/internet provider very soon. I have never been satisfied with Comcast billing or appointment scheduling. I am glad there are other providers that I can go back with or try another company. I will never use Comcast again.

Since dropping them, I signed up for college where I needed an internet connection for school. I contacted Century Link who provided reduced services for low income. They were so friendly and helpful until the day of installation when I was informed Comcast has a monopoly over the whole development and can't provide service to me. I thought it was just cable, but apparently phone, cable, and internet too. I called Comcast for help to see if I could have any discounts apply because of their monopoly. They said only if I had a child on reduced or free lunch could they help me. I was angered by this. I asked them about reconnecting my service with just internet and they said since I terminated service, I was required to pay $150 deposit, $50 a month service charge and get this $50 connection and installation charge even though there is nothing to install because they ship you everything and you have to install it. I thought monopolies were illegal. What can I do about this?

I called again. Rep said, "Could you bring your modem in to a local Comcast office?" I told her, "No, that is really inconvenient. The installer who set my service up saw my modem and it is the only modem I have been using since I got service from you." The rep responded, "Here, talk to my manager." The manager resolved the problem. Okay, not that bad of an issue, but still annoying. Round 3 is the big one. Round 3 - Comcast calls me several times about a new promotion. They said they can double my internet speed, give me basic cable, and Streampix (Comcast's version of Netflix) for only $10 more a month for one year! Well, that sounds great since I am paying for Netflix now instead of cable. A week later, I get the cable box, set it up, and everything seems great until I try to access Streampix.

I called again. The rep I spoke with said I cannot get Streampix unless I have a higher tier cable service. I told her that someone from Comcast called me about the service and told me I could. That is the main reason I signed up for the offer. She apologized but told me that I can't access Streampix with my current service; I will have to upgrade. So I asked, "So I was lied to by the sales rep?" She said, "I'm sorry, but is there anything else I can help you with today?" I told her no and she asked me, "Would you be interested in getting home phone service?" I told her, "No, good bye." I am so angry about this that I am considering canceling all of my Comcast services and never use them again!

Now today, my service was interrupted again for a twenty-nine-dollar bill. Please keep in mind, I just got the bill last night which said the bill was due the same day I got it in the mail. Now, of course, I'm going to be charged another reconnect fee. I wish there was another cable company in my area. I never had any problems when I had Bright House and only hope and pray one day soon they service my area. I hate Comcast. I wish someone would investigate their business practices because Comcast is the biggest scam company in the world. Not to mention my internet has not worked right since day one and I never got credited for non-working service but they have no problem charging me their BS fees.

Without even leaving the comfort of his office chair, a Mr. Clyde ** denied my claim twice - until I demanded he put me through to his supervisor who did nothing but stonewall and lie to me! Nobody at Comcast wanted to do anything but sweep this under the rug. Their insurers only paid $400 of the claim, shorting me hundreds of dollars! Besides this incident, I've had several instances of sporadic service lasting months, and the incompetent "technicians" sent out to investigate could find nothing! Comcast is incompetent and criminal! They've cost me hundreds of dollars and lost sleep, and led me to cuss their sorry ** out on the phone for lying to me and jerking me around!

Friday, 1-hour-15-minute phone call - I called Comcast and talked to a lady about what I could do to lower my bill. She talked me into the triple play (more channels for only $10 more a month plus ShowTime & HBO). I would receive a phone service, which I explained to her very clearly, that I didn't care to have. As I was very apprehensive due to the previous issues and miscommunication, I had her go over and over my charges and exactly what I was signing up for. When we got off the phone, I had a clear understanding (so I thought) of what my plan was, that I needed no appointments and no new equipment. She informed me that my cable channels would show up in a little bit. Saturday - 45-minute phone call (mind you it takes about 15 minutes of holding and button pushing to even speak to a rep - then they put you on hold several times) - I still don't have my channels, nothing had changed.

I called and spoke to a lady. She was trying to figure out what was going wrong. She put me on hold several times, "Ma'am, can I put you on a hold of 2-3 minutes?" Really, it was always 5-10 minutes but okay. She got all of my HD channels to show up, but not my basic cable channels, which were needed for the non-HD TV. She told me that there were a lot of codes; she said she needed to talk with her manager and she would give me a call back in a few hours when she was done. I never got a call back. Sunday- 25-minute phone call - I was talking to someone still trying to get the channels I paid for. I got disconnected mid-conversation and didn't receive a call back. Later that night, I got an automated call from Comcast reminding me of my appointment scheduled for Tuesday. Strange because I didn't schedule an appointment and wasn't told I needed an appointment.

Monday – 1-hour-25-minute phone call - I called and spoke to a woman. She was troubleshooting my services, kept sending signals. Finally, she got my other channels to work. Then, we moved on to why I had an appointment. She told me the appointment was to bring my new equipment out. I asked her what equipment; I was told I didn't need equipment. She kept saying your Etna, I think she meant antenna. Still, I was not really sure. I kept telling her I don't need an appointment, I was told I already had everything. Obviously, I was extremely frustrated at this point. She kept putting me on hold. After 15 minutes of back and forth about the Etna, she said, "oh actually, you don't need an Etna, you already have the equipment." Well, duh! I knew that!

I was very frustrated after all of this back and forth and miscommunications. I said, "Okay, so what are you going to do for me for all of these inconveniences?" She said she couldn't credit me any premium channels because of the system. I told her, "That's not my fault!" She told me she would transfer me to Billing for compensation. Now, I got transferred to a Richard. Richard had no idea why I was being transferred. He tried to contact the last lady and couldn't get a hold of her. Once again, I had to go through the entire story. Richard began looking into my account and saying, "Oh wow, Miss, we have a little problem. Oh no, Miss, this isn't good!" At this point, I was just laughing. Is this real life? He began to tell me that my order for my new plan was completely wrong. The girl who set up my account told me everything wrong. He said he didn't even know how the computer let her input it. I was fuming.

It's just the exact same situation that happened the last time with the sales department not having any clue what they were doing. He tried and tried to fix the issue, couldn't. He told me that I did need an appointment. What?! After putting me on hold for a series of times, it turned out I didn't need the appointment but he wasn't able to cancel it. I just don't even know who to believe or listen to. He told me again, "Oh wow, Miss, we have a little problem; Miss, this isn't good," and that my order was still pending and he couldn't do anything. He told me he would have to call me back on Tuesday night to get this resolved. I told him that I was very apprehensive about doing that and explained to him that the last time I was told I would receive a call back I didn't. He promised me he would. And he did.

Tuesday, 1 hour-12-minute phone call - This was day 5 - Richard called me. At this point, all of my services were working, I just didn't have a plan. I told him I wanted the same prices/packages that the girl originally signed me up for. He put me on hold. He came back and told me that, "Oh, Miss we have a problem. I was thinking, "Stop telling me a problem and tell me a solution.” He told me that the plan she signed me up for was not possible. Duh, I already knew that. I told him I was absolutely not paying more than what was agreed upon. After putting me on and off and on and off hold for about 45 minutes, we finally came to an agreement. He kept offering me different prices that were higher for more things, less for less things, just things that were simply illogical. They should be jumping through hoops for me at this point. Finally, he was able to give me some stuff for free and a onetime $30 credit for the inconvenience. He said everything should be working and I was good to go. He put me on hold to transfer me to the 3rd party to confirm everything (finally).

As I was on hold, I switched my TV to HBO and I didn't have it. When he got back on, I told him my HBO didn't work and I didn't want to get on the phone with him and not be able to contact him again. He told me it takes time and rushed me off the phone. After all was said and done, I went to my other TV and now it doesn't work. I see the guide but all channels are just blank. Today will be day 6 that I get to call and deal with Comcast. In all, $30 does not compensate me for the time lost sitting on the phone 6 days in a row with Comcast (assuming everything is all resolved). Comcast has left several holes in their training. They don't have good communication between departments.

I have absolutely zero confidence in the company as a whole and highly recommend that people do not use Comcast. I am appalled at how they can stay in business. If similar situations have happened to me in a 6-month span, it likely happened to customers every day. So much for the Customer Satisfaction Guaranteed; I have never been so dissatisfied with a service. It’s pretty much a Customer Dissatisfaction Guarantee. If I could give zero stars, I would.

I immediately telephoned Comcast and the telephone rep apologized and said that it was Comcast's error. Though I called on October 6, 2012 to cancel my cable service (which was disconnected within one hour after my call), they continued to bill me through October 22, 2012 because that is when the tech came out to disconnect the outside box. She told me that billing should have stopped when my service was discontinued on October 6, 2012. It was a system glitch. I am still upset and feel that there should be some recourse toward Comcast for selling my information!