Xfinity Cable TV Reviews

Where do I start - from the beginning we've had trouble with these crooks. Installation was flawed - called and was promised a tech MULTIPLE times - no shows. Finally I went to their office in person and raised hell with a manager who tried to threaten me - that didn't work (helps to know the law....). Finally had two techs with the proper equipment show up to fix MULTIPLE issues with the original crap installation. Since then we've had multiple service outages. OnDemand often throws a "service not available" message, internet speeds vary DRAMATICALLY, and tonight I'm trying to watch a movie and the soundtrack gets garbled about every 5 minutes making me have to pause the movie and then restart it to fix audio.

Did not receive my card for refer a friend. My Friend received Comcast services on December 1, 2014. April 14, 2015 comcast stated we cannot receive the Visa card because I paid my bill on March 8 instead of March 1. Will be getting a rocky $69 system and fire my cable company.

I have never been so infuriated by terrible service! For 2 months my husband and I tried to cancel our Comcast account but continued to receive charges. When we scheduled for the technicians to come to our home and collect our Comcast electronics, they didn't show up THREE TIMES! We had to take off work and stayed home on 3 different occasions for them to never show up... no notice. After 9-10 calls over the past two months, we were continually redirected from department to department. We were made promises of not being charged, promises of lowering our bill if we stayed on as customers, and yet, our bill never changed from its original amount nor did the technicians ever come to the house after multiple attempts to reschedule. Each time we spoke on the phone with someone new from multiple departments, we received different answers and different promises.

I went back to Comcast (Big Mistake) after over 8 years of getting rid of them the first time. Gave one price to lower as special and got my next bill which was 45 dollars higher. Also was charging me for a modem that I own. Supervisor I spoke with was rude and would not listen. Don't want to even give it a 1 star. Horrible company.

We recently moved to a new building about 5 miles from my former residence. My phone number was changed because of this location change. My old phone number was therefore disconnected. "Comcast.net" terminated my email service when my phone number changed. Also my current building is serviced by "rcn.com" (not by comcast.net).

3 months ago, we activated an acct with Comcast. From day 1, they have been unable to install our service, but have been extremely quick at sending us notices stating we have a balance owed. 5 Technicians that have been unable to resolve our issue and over 15 calls to customer service, to which we have had VERY RUDE, unprofessional representatives disconnect our calls in way more than one occasion.

I have bundle service and it all went out last Thursday morning. After talking to customer service several times, the repair date will be 12 days later! So, I am left without TV, Internet, telephone and my security alarm!

I signed up with Xfinity in March 2015. I got my bill for the first month with was 175 and some change which was understandable I am a new customer and I had connection fees. I also downloaded an app on my smartphone so I could check my account. When I got on it, my account showed that I owe almost 300!! I called them and they told me that they bill new customers for two months of service during the first month. I was never told this when I started my account. I never got a second bill in the mail. All I got was unexplained charges on my account. I've had service for not even a month now and I'm already ready to switch cable providers.

I do not understand how this company is still in business. They have the worst customer service. I specifically told the person who set-up my account that we do not need a modem because we already have one. And surprise! They charged me for the modem. Instead of closing our old account a month ago when we asked them to do so, it is still active. When we got the new cable box, it was added it on the old account... Apparently they cannot add the box to my new account so therefore my cable is not working. Overall I spent 7 hours on the phone over this weekend and nothing happened. Please do not use this company!! It is a shame that the authorities do not do anything about this company.

I started out with only home security and wifi with Comcast. An independent contractor with comcast sold me on adding cable services to my existing account for only $30 extra per month - that was 30 days ago. My services have only worked for maybe 10 days out of the 30. They have sent 3 technicians out who have all screwed up even more! The agents I speak to on the phone don't care, they won't even credit me the days I had no service. And the kicker is they allow me to cancel because they changed my contract when they signed me up for services so I'm obligated with Xfinity home for 2 years or I have to pay a $900 cancellation fee! I was not notified that they changed my contract. Had I known that I would have never added services! My bill is over $200 when it was only supposed to be $130 per month! I am extremely upset.

Once again, Comcast has outdone itself in delivering abominable customer service. A week ago, I notice a significant dip in my FICO Score provided by my Credit union. I immediately pulled credit reports and found a submission from a collections agency. I called them and they informed me Comcast had turned an amount due from 2011 over to them for collections. I called Comcast and after being transferred about 3 times, spoke to someone who informed me I owed a balance on an account I had back in 2011. I asked “why I had received nothing in the mail from Comcast in the PAST 4 YEARS”, and they had no answer. I eventually determined, that because I got my bills via email, and when I closed the Comcast account I no longer had access to that email address, I was uninformed about the amount due.

I serviced Comcast customers through an independent contractor and had service with Comcast. Let's begin, I signed up with Comcast some years ago. I do not like being lied to. The agent had told me I would receive their triple pay for 99.00/mo. When I received my first bill, I was billed 132.00. When I didn't pay, they had a company called Midland Credit call me. Well they did not follow procedure and a class action lawsuit was filed against this company. An attorney sent me a letter with confirmation that I qualified for a credit of 1000.00. I signed back up with Comcast, was given the same above run-around. I paid 132.00/mo for endless repeated shows/movies (pay-per-view is not included with the monthly service fee). The programming is not updated, maybe every 6-7 months. I have not received any credit for anything.

I have called Comcast numerous times and can never get anyone on the line. It's as if they want you to give up and hang up. Don't call trying to get a payment extension. They never answer the phone. What's with that???

I stopped using Comcast's miserable and expensive internet service more than three weeks ago. I personally took their rental modem to their customer service facility at 260 Potrero Ave San Francisco, CA three weeks ago today. I showed them the Comcast confirmation of a $50 cash deposit on the modem rental and requested a return of the $50 deposit. The CS rep stated that she could not return deposit money despite the confirmation that I was owed the $50. Presumably it was to be mailed. Three weeks later and still no $50.

My bill kept going up and I finally took the time to review all the services. I realized I was paying for a service that I never had, asked for or needed. I spent almost 2 hours trying to talk to someone, only to be transferred to non-Americans that I couldn't understand and that would eventually hang up in the middle of a statement. I can't get any answers and these are the worse people I've ever dealt with. I am looking for new service now. I would never recommend Comcast. They are a rip-off and increase your bill continuously. Thank you Comcast for destroying my nerves today.

We recently moved from San Francisco to Pittsburgh PA and had VERY PAINFUL experience with Comcast. As it turns out, Comcast San Francisco has nothing to do with Comcast Pittsburgh. After being a 25-year customer with Comcast, Comcast almost immediately cut off our Comcast email addresses. UNDER NO CIRCUMSTANCES CONSIDER USING A COMCAST EMAIL ADDRESS.

I called in to ask about my bill. They said that they have a new promotion that I can apply. I think that's a good deal so that I agreed to join. At the end of the month, they sent me a bill for $263, with $15 installed kit for internet services. They didn't do a single thing. They scheduled a tech to come out to look to see why I couldn't connect to internet. Over the phone, the lady said that as long as that guy not doing inside my house, they will not charge me. Guess what, they charged me $35 and the tech didn't step a foot inside my house. They charged us $99 for upgrade to their new X1 Platform technology. We have to pay for their upgrade. I don't need X1 platform. And they didn’t even mention that in the call. Do not even think about this company for internet and TV services. Comcast is the worst customer service. You will regret for sure.

Promotion scam: signed up with the Xfinity bundle with a bonus iPad Mini. I was reluctant to choose the bundle but was swayed with the offer of the tablet. I spoke with three different representatives about the iPad. Each rep explained that after 90 days from my sign up, it would still take another 60-90 days for processing. Seven months later when I called in, I was informed I was not going to receive the promotional deal because I did not pay the advanced billing cycles, yet my service was not ever terminated and Comcast gladly took my $200.00+ amount every month without informing me I was to no longer receive the promotion deal.

Comcast is a crook! I have had Comcast for YEARS. Recently I moved... Prior to moving I used their "handy" moving site and input my address... Boom I "have service". I sign my papers, go to make my service appointment and am told they don’t provide service to my area. I look closer, they were auto-populating another address! When I call to have my early termination fee waived I was transferred for over 2 hours, hung up on (or the call "dropped") 3 times. I was told there is nothing I can do, I signed up. That’s BS. I’ve been a customer for years! What does loyalty get you these days.... NOTHING. I didn’t want to leave Comcast, but now I won’t go back. Too many other options with no contracts. $800 for early termination! I pay less than that a year for service. I will report them everywhere I can and make people aware. They aren’t the only provider and I won’t go back.

I received my monthly Comcast bill today and it was for $448.84, double the regular amount. Comcast decided on its own to automatically bill me for the MLB package which we didn't request or authorize. In prior years we had ordered the MLB package. When we called Comcast their response was we must have authorized the charge last year, however, they weren't able to access previous years records. This is fraudulent and their hope is we won't check our bill and automatically pay it. Their only response to this horrible practice was to credit our account for the charges. Comcast didn't offer to make things right. We are calling other providers so we can cancel Comcast.

I am so tired of this company. They are nothing, but a monopoly of ripping people off. I have been a loyal customer since 2008. I have always paid my bill every month. When I signed up I was told what my bill would every month for the package I purchased. I now get a letter in the mail that from my 132.88 bill, that again, I pay every month I now owe $428.11. So, I called and I was told some nonsense about “you must have missed a payment”, but I cannot go that far back. I was upset. How can it be that I have the same package, and I have not missed a payment that all a sudden I owe almost three times what my suppose to be monthly bill is. She told me “well Comcast bills a month in advance. You must have missed a payment”, again she says I cannot go back that far.

I called about my internet service for the second time; it's not worked and I pay my bill. They said they'd lower the bill by $20. She asked me about Comcast TV and I said maybe in the future. I got a pack in the mail today w/ Comcast remote and box... I DID NOT say yes to that. Now I have to go to a UPS store to send back and my bill is probably screwed. Not happy at all.

A few days ago, I spoke to a salesperson to get service. I agreed to pay $109 without phone service, and that was the deal I made with them, plus $12 extra in order for me to get 105 Mbps of internet speed. I was also charged for three boxes. When the technician showed up and set up my service in my home, I got 12 Mbps instead of 105 Mbps. When I asked him why this had happened, he said that I should call the company so they could send me a technician from a different department to get a booster so I could get the internet speed I originally paid for.

It's so frustrating to down $250/month to have trouble with service almost 90% of the time. I get anxiety just trying to change channels. Everything freezes and most of the time I get a "we are having trouble connecting to the server" message. Can’t wait to switch to another company. Called customer service more than 3 times, get someone on the other end that is clearly reading from a script and has no idea what they're saying.

Does Comcast (Xfinity) deliberately mislead and tell untruths to its customers? That has been my experience on several occasions. What's that $4.99 a month "service protection plan" that I explicitly declined? Why am I being charged $1.99 a month for an "additional outlet"? Yes, ** in Guadalajara tells me, "that's a mistake." So why does it remain on my bill month after month? Why are they charging me $14.99 for Showtime when they told me they are giving me that as a free promotion for a month? I told them that I didn't want Showtime!

Consumer beware. I found out that my internet usage has been capped at 300 gb only after I received an outrageous bill from Comcast. Apparently, they are now allowing up to 300 gb of data usage only, and after exceeding this limit you are charged an additional $10 per 50gb thereafter. Apparently, they are only doing this so called test in certain areas of the country and are working on making this a national requirement. It may not be affecting you now but if you're a Comcast customer, it will be affecting you soon. If this isn't gouging the customer I don't know what is.

I called Comcast for an XFINITY package that they were advertising in late November. They had advertised $250 or a Samsung Tablet after 3. I told the sales rep that I was interested but that I would have to wait until late December for My DirecTV commitment to expire. He told me that I could sign up now for installation then and informed me that I qualified for free instillation. So I signed up. My first reflected an installation charge and was a bit more than I was quoted. I called and complained that I was informed that I had "free Installation." They said that I had free installation for 4 TV and I had 5 installed. I argued that I was not informed by the sales representative or the installer that there would be a charge for the fifth TV and eventually (after taking to 2 people for 45 minutes each) asked to talk to a manager who instantly offered to half the installation bill and lower my monthly bill.

Our phones are our livelihood and Comcast has shown no sense of urgency to resolve this problem.

I found out today that Comcast will not connect cable to my residence into which I'm moving. I separated from my wife 2 years ago and she stayed in the residence until she could find a place to go. Our entire marriage she had the cable in her name. She stopped paying after I moved out. Now she left the residence and I am moving back in. I contacted Comcast to connect a new cable account for me. They told me there was a block on the address.

This company should even been called a company. Their staff are not properly trained to deal with any situation. They charge you with things, they can't even explain why there are different charges every month. I can even stand how they say that they "Guarantee customer satisfaction." Word of advice, DO NOT GET COMCAST AS YOUR PROVIDER!!!

Feb 18 I was never told about the hundred dollar installation fee I was overcharged for my installation paying for 2 extra lines that would never installed in equipment I never had...... I lost my sister in the middle of March and ask customer service if I made a $200 payment would I be able to pay the $98 by May 1st or second. I was told "You do not work out payments." And my cable and internet will be shut off by the seven days. What I explain to them I only get paid once a month. I am retired military the service would be shut off in 7 days as it will explain to me I was with AT&T for a long time you guys make AT&T look like angels.

We were moving out and requested Comcast Xfinity to disconnect our service two weeks prior to moving out. The following month Comcast continued to charge a full month service beyond the disconnection date. I called and inquired this, and the answer was, "We continue to charge in case our customer changes his mind." Our disconnection request was not heeded, and they charged although we no longer are in the house. BEWARE of this company and its business practice. Ten days later, and we have not been reimbursed for this charge. COMCAST should be in trouble for such business practices.

Xfinity advertises giving new customers a Visa prepaid card from $50-$200 for joining their Triple Play system. I've been waiting over 90 days to receive my prepaid card of $200. Is this a scam?

I have Comcast TV/Internet provider. On one of my three TVs, the On Demand feature does not work (other boxes work). My several contacts with tech support were fruitless. Each time it took hours to reset the system, wait until it is reloaded, etc. Yesterday, after another unsuccessful attempt to remedy the problem, I was told I need to get a new box. I exchanged the box today, but it still does not work. I had to contact tech support again and go through the same routine and I was assured that this time after reloading it should work. AND I WAS TOLD THAT THE COMCAST WILL CONTACT ME TONIGHT BETWEEN 5 AND 9 PM to check for results. Nobody contacted me and now the office is closed. This is outrageous! I will have to call them again and waste time... Comcast is a monopoly that controls the entire market…

Needed service -- internet out for days. Was promised over and over that a tech would come out TODAY. Never happened. Then I find a scheduled appointment for the middle of the following week was set up when I won't even be home. Those previous appointments were just the reps making something up I suppose. Have school papers due online, so it's not like I'm missing checking my Facebook and social media accounts. I am incredibly disappointed. Never have I been so disgruntled -- I suppose what makes me the most angry are the lies... I cannot stand that.

So disappointed with the lies and the customer service. When someone calls from Xfinity I just say "Thanks for calling and I don't want anything from your company." Constantly misinforming the customers and changing my bills for no reason. And when I call I feel like I am talking-to people who just don't give a crap. I just called this morning about my bill and the lady I talked to was so unprofessional. I was asking her to transfer me to a manager and she said the manager was not available. I was asking her to give me her last name or her worker ID but she refused. Then she told me that I wasn't even qualify for any promotion and hang up on me. If you read this please do yourself a favor and stay away from Comcast or Xfinity. Same company same garbage service.

Comcast is what happens when a company has a monopoly over an industry and could care less about the satisfaction of their victims. They are the only company in my area that offers cable internet, and it's been that way for decades. The price they charge for their service is never consistent, and they tack on new fees every month that you've never even heard of. Their prices gradually increase every year, yet they maintain the same slow cable internet speeds. They charge around $150 just for Internet and basic cable, which is ridiculously high seeing as how the costs of these technologies have gone way down.

Worst experience I have EVER had was with Comcast. It would take me two hours to write about a two month nightmare with this company. One person finally helped. His name is ** , Comcast Technician ** , from DelCo, lives in Aston, Pennsylvania. He should be running the company. Professional, thorough, highly competent and went way beyond to help with my service.

I agree with others that the Customer service involves the first 45+ minutes on hold, then when you do get a shot, rarely ever helpful. But to add to this insult, My bill doubled. I was told not that I also have to pay for usage 300GB + along with the 45 for services, so Now I am at $80+ dollars a month for Internet Only. This seems illegal to have such a monopoly, meaning no other cable is allowed in the neighborhood, and be able to double the cost of internet without any change, no additional performance, no better customer service or billing practices, just a big increase in the bill for no justification. When asking and I am sure somewhere in the fineprint, somehow I agreed to this increase, at least that is what I am told. Anyone want to start a legal action, I am in.

On 2-28-15 Comcast came to my home to repair two lines another tech called in as bad. The new tech showed up on time and tested the lines and said the noise on the lines was acceptable; he did not need to change the lines. I asked him if he had any of the new small digital boxes with the HDMI connections. I told him I would like to replace two of them. While I was waiting for him in one room he decided to do the swap in another room by himself, my wife and I both heard a crash. I went to the room to see what happen. There was my 36" Samsung 6000 on the wood floor. Corner smashed bezel broken. Wood floor gouged!

I was working out of town and gave the girl who was watching my house and my dog money to pay my bill. She kept the cash and paid by check over the phone. The check bounced and I came home to a $694 bill with my cable turned off, that I am required to pay in full in order to get it turned back on. They said they will deduct $30 and that’s it. They will not work with me in any way which is **. I've been a customer of theirs for 20 years. If this does not get resolved, I will never use Comcast again and will tell anybody and everybody not to use them as well. Their customer service people are rude and cannot speak English. THEY NEED TO RESOLVE THIS ASAP!!

I had no problem with Comcast (I'm a fairly new customer) until a couple of months ago, when I sent in a payment on my account. When the next month's bill came in, it showed this amount unpaid and past due. I double-checked my bank account to see what had happened with the payment. It HAD cleared my bank account. I called Comcast and was asked to fax a copy of the cancelled check to them, which I did. I was told it would be cleared up as soon as they received the check.

Comcast has been overcharging me on my cable for the past 7 months since 9/14 until current. They have credited me back $289.71 which still leaves an outstanding balance of $586.71. I have made over 30 calls/chats, sat on hold for hours at a time. I have been given numerous names, id#, ticket numbers. I just called back to find out why my credit which should have been $586.71 was only $289.71, I gave them the most recent ticket number they stated that the ticket was closed and finalized and I owe them $389, outrageous. I need to speak with an Attorney.

Steady bill increase. Called to ask why? This conversation resulted in me negotiating a new rate and updating my equipment. Scheduled a tech for 10 days out. Somehow the appointment was cancelled by a tech BUT my new contracted service began charging me yesterday. They also turned off my DVR service. So now one hour and 32 minutes, 7 live people and one accidental hang up by a supervisor, I still have no answers. It's pass the buck at its finest. Total lack of concern for their customers. They hold a monopoly and treat customers as expendable. How are they so huge and have no accountability?

Beginning with my signing up for an account in August of 2014, I proceeded to pay for three months of HDTV, DVR, and several channels that never worked. After several attempts to resolve this with communications through both online chats and phone calls, my issue was finally resolved after they agreed to send out a tech to investigate my issue. Once the tech arrived, he proceeded to perform the same diagnostic checks that the original installer had done to no avail. Once completed, this tech eventually checked the connection on the back of my house and found an archaic filter attached to my connection cable. I had been billed, at this point, for 3 months of services I never received. After this semi-competent tech repaired the outdated lines on my home, all was fine for several months.

I was going to cancel my Comcast bundled services, but Customer Service gave me a better deal -- they would upgrade my Xfinity Triple Play for a much better package, faster internet etc for Less money. They said my rate would not change for 2 years. Surprise, surprise -- when the first bill came, they charged me for an "inactive modem" for $7.00. The bill arrived more than 30 days after installation, so I could not CANCEL the contract. I called Comcast right away, and they told me I had to return the old modem. What modem? The installer took every old piece of Comcast equipment away with him when he left. I did not get any receipt, nor did he offer one to me.

Consolidated my business utilities for convenience and less money (so I thought). Signed contract on 10-3-14. No service from them until 12-18-14. Rep said had a lot of problems with other customers. When reps came to switch service they were asking me where certain wires were and things that I didn't even know what they were talking about. This lasted for about a week of them sporadically coming and going. Then the nightmares really started. My credit card machine started to be very slow or not work at all. I called Comcast. Reps did not show up were scheduled, and then blamed my CC company and the CC card company blamed Comcast. This went on for months.

My services went out. Consumer service scheduled appts & no one came out. I missed work and couldn't submit assignments for my online masters program. I talked to 11 people and one supervisor told me there was nothing he could do and hung up the phone. When I called back for the third time they told me that I had an appt scheduled for the next day but they could not guarantee me the techs would show up. When I asked what I should do, I was told they are not sure. Most of the reps were nice, however the supervisors were very nonchalant. I was lied to and hung up on. I pay $155.05 per month for my service and every month since January my service has had issues and this is the second time an appt was scheduled and no one came out and when I called I was told it was never put in.

My most recent bill came with an extra $100 due. After spending 80 minutes & talking to 3 different customer service reps, my bill was reduced by $90. During this time I discovered I had been paying for home security system, that I had for only 3 days, since November 2013! This was $30/month. They refuse to refund any $$ because it's too much! Worst customer service anywhere.

I called Comcast to try to put off paying my bill until the middle of the month when I get paid again. What so hilarious is when the recording comes on it says I'm an xfinity insider... HA... HA... HA. They said that if it was not paid by the 14th of April that my services would be interrupted. That's just one of the reasons I switched from cable T.V. to Dish Network satellite service and told them that I have a cell phone I can use for my home phone and a NetZero Hotspot I can use for internet service and cancel all of Comcast's services!!!

They charge me 80 per month. Provide worse service. In Hillsborough, NJ they have monopoly so they are Gods. Taking huge amounts of money in providing worse service.

I have used Comcast Internet for 3 years. I have never given a complaint of any kind. However, in the past two months, I have almost daily outages. I used Comcast's website to ask about the problem. They sent a person who told me that "Your cable wiring is too old; I will send someone tomorrow to fix the problem." When he arrived, he informed me that we must pay a "custom installation fee." I just paid Comcast to install our internet service 3 years ago - and now have to pay again?? Does Cable wiring really last only 3 years - or (as I suspect) did Comcast take a shortcut on the installation and now expects me to pay again for the same job.

We had a set appointment with Comcast yesterday. The tech never showed up and was hours on the phone with them and promises were made to send a tech. No tech ever came. I have since been on the phone again several times and no Tech. DO NOT USE THIS COMPANY. They lie to you in the phone and make a prisoner out of you to your home waiting for them.

We being with Comcast for almost 8 yrs and happy in one time. Then they sweet talked us to change to Xfinity. From day one I have problem with my box on the TV room, 90 times I can't access to my on demand channel. However I called every time when problems occurred all they said “we need to send a tech service man over to change the box”. After changed our box 3 times I had to refuse to have another tech in my house. I told them they need to come up with a new excuse. After calling the whole week for the same problem with on Demand plus the color is fading out. I decided to make a complaint to a supervisor of course she is not available but will call me in 2 hour. Supervisor ** called me I explained to her my complaint no sign of care.

Comcast sent an employee out knocking door to door in our neighborhood shortly after we moved in. We were in the process of transferring our ATT service over from our previous address and after convincing us he could reduce our monthly cable bill by as much as 75%, we agreed to give them a 12 month trial. 12 months of pure hell is what was in store for us!! Weekly service interruptions, internet speed 10 times slower than advertised and bills that seem to increase monthly without any notification from these scumbags.

I totally understand outages happen, we had a small rainstorm last night (nothing big from what Florida can bring on), but we are now 18 hours and counting without internet and without an eta. Some of us have businesses to run or other obligations that rely on internet and being left without it for a full day, drastically impacts that especially in season. 18 hours seems excessive for any large scale company to solve a problem.

Paid overdue bill by phone and next day cable was shut off for nonpayment. After a half hour of being shuffled around to 3 different reps and being told everything from my name is not on that account (which I've had for over 25 years) to no info on bill being paid over the phone the day before she finally found the notes. All she kept saying was "We apologize for that." Also all the reps I spoke to are very hard to understand. Time to switch to Dish I think!

Called Comcast to check out a cheaper bundle package deal. I have been a Comcast customer for over 25 years and was told that I am paying the cheapest basic price. I have no premium channels, only have 2 HD TVs. My bill is over $200.00 monthly. I work with a client who has a Triple play package with all premium channels, security etc. (The Works). After paying a huge monthly bill she cancelled with Comcast and went to U-Verse. Comcast called her and said "We value you and want you back. We can give you this wonderful Triple play pkg. deal for $150.00 a month."

Comcast took $281.91 from my checking account without my authorization. Despite multiple phone calls they did not refund the money. The only way I got my money back was by going to my bank. They were able to stop payment to get my money.

We switch from Verizon to Comcast on Mother's Day last year. Comcast contacted us to see if we were interested in changing providers. We agreed on a monthly price and equipment. Four months later, our bill was increased due to audit and they increased our monthly fee. They claimed we obtain an additional pc. of equipment unbeknownst to them and shut the device off from their end. When I inquired they turned it back on and then the billing nightmare began. Every month I call and try to speak to a floor manager. When I finally was able to speak with **, he provide me with a ref # and assured me a return call within a week. In addition, he also stated that he understood my problem and that the Comcast should honor my contract.

I connected in December with Comcast. In Feb. when I still had not received a bill, I called THEM! Since then I have spent hours on the phone and on email with various representatives who have taken my checking account numbers for auto pay, as well as my credit card for quick pay. Nothing has worked and I am nowhere near overdrawn on either. My credit card statement even shows where the money was taken out, but I still get phone calls and emails saying I now owe over $300. It is unbelievable. I have tried to contact the man who says he cares about my business in the emails, but no one seems to know who he is. I have no other option for cable or I would definitely take it. We love DirecTV but cannot get it in our condo due to regulations about dishes on roofs.

When moving my service to a different unit in my complex, they never told me about having a new account number, changing billing dates, and never told me that I had a choice to install my cables boxes myself. I was charge another install fee. When talking to customer service I was told that should of been told that i had to make new online account for moving my service. Well I wasnt told nothing. And they charge me crazy for not informing me about all my change they made on my account.

I just had a terrible with Comcast customers services. They don't even know know to handle and answer that customers needed. I was on the phone with a very rude guy, his name is **, who working at business department. The way he answered the question and the way he talk was completely rude with no education about the customers services at all. I would not recommend this company to everyone. Please don't use this company, otherwise you gonna get trouble.

I made a postdated payment for the past due amount. I go to my bank and find out that took out 262.00 and i postdated for 200.00 so now i have over drafted. I called them to find out what is going on. They hung up on me and I called back and i have been on hold for 20 min and no one has picked up. So now I am having to pay the extra 62.00 plus 35.00 overdraft fee. So what can I do where I live we can not get dish or any satellite because of the trees behind us. So therefore comcast is our only option we have.

I ordered the triple play. They could not get the telephone to work so I cancelled within 30 days. I have called numerous times to get them to credit my account for the triple play charges. I also cancelled my auto pay. They took money out of my checking account anyway. When I called, they said I paid them. I looked over my checking just to be sure I did not. When I called back they said again that I paid from my account. I knew I did not. When I asked to speak with a supervisor, she refused saying I already had previously. I think they must get bonuses for not bugging the management. Still no idea why they took my money and no one will tell me.

In a three week time frame unsuccessfully dealing with Comcast for my house (A) & (ironically) my boss's apt (B). "A" is new client & "B" existing client. A & B 3 visits each to date - no resolution. 6 techs give scripted reasons i.e. - the AV techs say "there is a problem with wires being old - you need the old wire dept". Old wire department comes - "they didn't tell me B is a building - have to send a subcontractor." "I can only do private house wires." Reading the 6 different order sheets I notice info is always wrong- "phone agent" problem.

The quality of the internet service provided by this company was very poor, with frequent long periods of outages. I called to complain and they said they would send out a technician. The technician said there was nothing wrong with the equipment, even though he made a lot of adjustments to the modem and router, and further adjustments to a box located OUTSIDE the residence. He suggested that the best way to get the "Wireless" equipment to work would be to hard-wire it. REALLY. That's what he said. I'm not kidding. I was further shocked to get a seventy dollar charge for this so-called "service." When I called to complain about the charge, I was told that the charge was "Legitimate" and that Comcast would not remove it.

Xfinity prices are out of control. I don't understand marketing for big companies.. If I charged 50% less than all the other customers but had 100% of all the customers I'm still making money and still in business, and have put the others out of business.. Xfinity sucks!!!

To reduce this saga will be a challenge. So, moved, Comcast only game in town - signed up for Double Play. Received the wrong box, had to go to exchange at a service center. (1st one they sent me to had been closed for 2 mos.) Got that done. Called about the bill which was way more than agreed to. Agent suggested I add Phone and drop movie pkg. lowering my bill. Okay (Netflix). Received email - looking good, 2 & 1/2 weeks later no modem and lost my internet. 4 hours no joke, in calls and 4 different billing amounts ($103 to 298) all the while still no gear. Not sure what I'll owe. Asked for a supervisor, apparently he was helping the Pope and still is (Left my number but no call). And finally they dropped the movie service within 24 hrs. Guess they got that part right.

So I bellied up to the Premier Channels for 1 reason... get access to Channel 120 Nick Jr for my 4 year old daughter. It works in the Living Room, but I was just informed that I will be unable to access Channel 120 (Nick Jr) from our Kitchen due to the fact we have a "Basic Box." That seems to be a Comcast issue since I am paying for the "Service" and their hardware doesn't deliver that "Service." Do you think Comcast informed me of that limitation before upgrading to Premier Channels? (BIG NO.) I will let you guess where my daughter watches most of her TV... (if you guessed, Kitchen, you would be right.) Extremely disappointed. It feels like a "bait and switch" to me, and I am sure this is "legal"???

Telephone support is worse than useless. My day is always ruined if I need to deal with Comcast customer. Once they said they were going to transfer me to "Customer Loyalty", I got a dial tone instead. Fitting for Comcast. Today I was just wanting to pay my final bill... it took two phone calls and a 30 minute chat. Come on Comcast, your phone tree is useless and your zero button is disabled. How bout some real quality customer service that isn't designed to just get your customers upset. I celebrated the day I could get rid of Comcast, now all I want is a final bill so I can be done with them for good.

My daughter had DirecTV and even with the basic package we were able to see tv with hd like quality. She moved to Comcast, they offered a package. The dvr were so expensive that me and kids got a small box quality? It looks like an 80's tv. Stinks.

About 2 years ago, I had service from Comcast. Out of 5 scheduled service appointments (guaranteed to be on time or $20 credit!) they gave me the credit 5 times. My favorite one was when I called to find out why they no-showed me I was told that they had shown, I didn't answer their call to confirm when they were on the way. I asked what number had they called? I had my cell with me all the time while I waited. She read the number and it was my Comcast internet phone number, so I asked her to read me the reason for service call and thought her voice amusing as she read "internet phone not working."

I am a senior. We had construction done and my cables was disconnected due to construction. I called the technical dept. to help and the first agent (**) sounded like he just woke up and he was no help whatsoever. He had no respect for a 60s older woman. The second tech named ** took more time with me and problem was still not fixed. So he set up a date with me to have someone to come out. The tech person I had was ** was very polite, funny and very caring. I give ** the highest score that you have.

Is there ** minus stars??? I asked for a lower package, by taking off TV services, and to reduce the speed of the internet. What I found is that I am paying more (for the most expensive package of TV + phone services and internet!!! ) WT**!!! But I am only getting a slower speed service!! Those customer services/so called technicians gotta get it together! If you don't want to work, then don't! There is a reason why you are answering phone calls, first of all. It shouldn't be such a hard job, suck it up! Don't take your own problems on customers!

Started on install day. No show no call! When I called I was told I'd get a $20 credit and 6 Mon premium channel. Not! After they finally showed 2 days later I had the tech check all the wiring making sure it worked. Not! One main on didn't and that took 15 days before I finally got a competent tech. This was after 4 more no shows or no calls! He fixed everything the first one didn't. My WiFi is unsteady most the time and the guide channel just flips on, it’s on 70% of the time. In less than 24 hrs to fix the quid it happened again as well during daily update it couldn't connect back. Waiting 15 min before I called. It took 1:05 min to get someone on the line. After the update was fixed, she transferred me to wireless. She actually hung up on me! I'm paying this huge amt and they can't live up to service! Anyone else have problems? Join me to force this monopoly to do as they promise! Love to hear from everyone!

I have been a faithful and paying customer of Comcast for 20 years. Recently I needed help lowering my bill as I was in school full time and a budget. Call 1 to customer service. New package deal offered, land line I never used and only had because of a bundle was removed to save money. Services like HBO, Starz, Streampix removed. Quoted $95.00 per month. Bill arrives, I'm still paying for all of these services I'm not receiving, bill higher by 20.00, than original bill I was trying to lower.

approved! Charged 150.00 to cancel service and cut my service on the 18th of the month even though I paid thru march 31! One of the worst companies to deal with!

Comcast basically called my son a ** because he found out how to fix the geolocation and told Comcast how to do it and they refused. Our Geolocation says we live in Troy, Mich and we live in Salem, Or. I've been on hold for hours and days now and nothing is fixed. I want to speak to an American.

We disconnected our cable with Comcast because of the lousy packages they provide. In Canada the subscribers can pick the stations they wish to view but not here in the U.S. Because of this, we have intentionally been using "rabbit" ears just because we were so discouraged with our service and disconnected it. The stations we were receiving were so much "infomercials" and, not to mention, too many commercials, period.

Comcast is an absolute JOKE!!! What a sorry excuse for an organization. No wonder they rate 1 Star. I am sure they would rate 0 if the system allowed. I am a 49 year professional businessman who has NEVER lodged a formal complaint in his life (in sum, I am not difficult to please). It took the complete Clowns at Comcast to break the ice. Kudos to them. I informed Comcast that I would be relocating to Florida and needed to settle up. I took my equipment to them and asked to square up with my final bill. The rep informed me he could not calculate final bill and Comcast would be in touch w/in 2 weeks. They never called. I made incumbent upon myself to contact them (twice).

We signed up 2/27/15 under the 30-day money back guarantee. Canceled 3/4/15 because the recordings & on demand were not what they told us they would be. We were not allowed to have confirmation of this cancellation. Reps kept telling us it could come via email after some action or another........ didn't come. We were told some other action would generate the email confirmation....... didn't come. We got a letter saying the confirmation couldn't be sent by email. That letter was not a confirmation. They we owe $78; it is overdue. Now they are saying our equipment wasn't returned. We were told to take it to USPS.

I moved two months ago on a condominium that include basic cable on maintenance fees. I was told just go to the closest Comcast and show the association letter to active the cable. The first bill came on zero balance for cable service, and the second bill came with $20 charged for HD. It is supposed to be $10 for the first bill plus $10 for the second. I went to Comcast and I spoke with the representative that active my account about why I have been charged for HD service that I never ask for. He checked the computer and told me that he never add that service to my account. I went on, spoke on March 4th, and today March 18th and the balance is still on my account. That mean they charge whatever they want to the customers. My question is who did it? Why customer have to pay for Comcast mistake? I'm feeling ripped off, to be honest.

Well I order cable and internet thru Comcast first time customer. A rep said "yes we service in your area and set a appointment up." The tech came out looked around and said we don't service in your area. So I asked him why they did not tell me that they took a $200 deposit when my credit is very good. Did not know why needed a deposit they said it was for the equipment. I told him that he said well they should of never took a deposit. They put it on the bill so now I am mad so he left. I called the 1-800 number talked to a lady who made me talk to 5 other people. Finally got a manager on the phone. Told her everything and she said "We will send you a check. It will take 6 to 8 weeks."

From day one I've always encountered problems with Comcast. First of all, none of my bills are ever the same month to month. Each month the bill seems to creep a little higher (AND NOT ONE EMPLOYEE CAN TELL ME WHY). Second the employees of Comcast are evidently not knowledgeable of the policies and protocols because each and every time I get a totally different explanation as to why my bill rises. Thirdly, the lines when paying the bill is unbelievable. A recent experience being I was told by one employee in the office that I had until the 28th to make a payment and holy cow I get home on the 15th and service was terminated. I never received any type of notice of any kind, just simply put, service was suspended. I really hate this place and will definitely seek other alternatives in my area.

I recently paid my cable bill. A few days later, my new bill comes and it's about $15 more than it had been. When I called to ask why, they said my bill had been changed, my discount had been cut. I was not notified, nor did they give me a chance to negotiate. I called a different company to see what they could offer, and called Comcast back with more questions. I don't want to switch, it's more of a hassle, but after my experience with **, I'm more convinced that Comcast does not want to keep customers.

Just to let people know how Comcast is. I sign up but cancel. Wasn't happy with service.. So now they want to refund 100.51 out of 300.00. Plus I had them cut cable off on 10 when I told them 12.. Plus I have asked 4 boxes. We don't send boxes out.. Better yet look at Better Business Bureau on Comcast. 15000 complaints & only 1500 has been resolved.. Go to DirecTV.. I had them for six years & never no problems.

Today we received the bill (even though the website states it's for uses between March 17th thru April, so that doesn't make sense?) and they charged us for a new modem. No, we did not get a new modem, so we called and demanded why we got charged 300% of our normal bill for something that never happened. Long story short, it was a communication error on their end, and we DID NOT get our refund because the person who came out here wrote down that the problem with the internet was OUR fault because we had the wrong router. No, we don't have the wrong router. When we moved in we bought a router specifically for Comcast because they have a list on the website of which ones will work. So they lied?

My X1 box stopped working so I take it to the Comcast Office to exchange. Waited 1 hour for assistance. I got the box home and it would not activate. Was on phone with Comcast for an hour and they could not fix. Scheduled for a Tech to come on Sun 7 March. NEVER showed. I called to find out they reschedule without telling for the next Sat, 14 Mar. Had a guaranteed appt btw 9:30-11:30. They called to confirm Fri & Sat. 1130 arrived and NO tech. I called and my appt moved to 1:00-5:00. They said Tech called me to say he was late. That was a lie. Tech finally showed at 1:20 and was clueless. Did NOT fix the problem. Said someone will contact me. Not going to hold my breath.

Every single day I have to reboot or restart my modem. The on-demand works approx. 25% of the time. I am a traveling nurse so I have experienced many companies and this service is THE WORST! I can't even explain how disappointed I am. I absolutely HATE Comcast. Every time I call they always tell me to unplug and plug back in. Horrible. Never choose them if you have a choice.

My family and I had signed a 2 yr contract. Two months after contract expired, bill stayed the same. March service cancelled due to non payment of the new amount. Payment went from 170 to 240 back in Dec. Never told of the change. I paid Feb bill. But they said the $240 was past due from back in Dec. I was told they did not have to tell of the change in price after the two year contract was up. I asked since they have no signed contract how can I be liable? Their response was. "Maybe we should notify customers but we don't." So I'm stuck paying it. I will never have Comcast again and I try to warn others as well.

I have closed my account in 2012. With the security deposit and additional payments I made, I am expecting refund of about account number - 116.98$. They have agreed on my refund but have never send it. I have called them multiple times, visited their office physically. All efforts in vain. I want my money back. Thanks!

Comcast is a rip off. I just had it out with them for the last time. Returned my boxes yesterday and now have the lowest cable/internet package for existing customers (which is horrible for the price I pay). They were charging me an HD fee 9.95 on top of the box rentals (ridiculous). I have been in touch with the both satellite companies in my area and will be switching in 2 weeks. Even after the promotion package the satellite companies are still 43% cheaper than comcast... No hd fee ever!! No extra box fee ever!!! Three times as many channels as comcast and this is the lowest package... And yes this is all in writing, so it is legit/I do my homework.

I went into a Comcast office with the plan to either get my monthly bill lowered (due to financial reasons) or turn in my cable box for cable tv yet keep my internet account with them. She couldn't get me under $60.00 per month and said the best she could do was $70.00 per month which I agreed to. This gives me basic tv channels plus internet. As I got on my Comcast account via the internet I realized that I was just locked into a 2-yr agreement and did not even know it. This lady never said anything about a 2-yr agreement with this change and I never signed any paperwork for it. I have been with Comcast without a contract for at least 4 years now. Is this legal? I didn't speak to her on the phone or through Comcast chat, I was face to face in their local office.

I contacted Comcast to set up cable and internet at our new apartment. I spoke with a representative and agreed to a deal where we would get cable, internet, and a DVR for around 100/month. Pretty good. A technician came 4 days later and hooked everything up. The internet worked fine but the cable box was buggy. The next day, I unplugged it and rebooted it which worked for a day and then nothing. On the next evening, I called back and after about 30 min on the phone, the rep said that a technician needed to come and fix it. This was on a Friday and a tech wasn't available until Monday.

This issue started almost a month ago. I was going to have some services disconnected. I have home security with them so I had to go to that department. The lady I spoke to gave me a great deal. I went to pay my bill and it was 455. So I called and found out she really put it in at everyday pricing. The man I spoke to said he would have to get it over to a supervisor to listen to the call and have someone get back to me. Well as you can imagine that hasn't happened. I have now been on the phone being transferred all around the world and back, hung up on 3 times and on hold for an hour total. If they don't have this taken care of by the 13th it will go into past due and then shut off. They have been allowed to buy everything they want and to hell with the customers. What happened to no monopoly?

I upgraded to Blast earlier last year and paid $10 extra for the upgrade, and also got the free upgrade to 105 when Comcast increased the speed last year. Since beginning of this year, I have to pay $12 for the upgrade instead of $10, and the speed is coming down to 50 mbps, back to before, and they didn't notify me before they asked more. When I called today, they said basically like this, "yes, it's just been changed like this, that's how it is now." What a greedy unfair business?!

On February 9, 2015, My husband received a call from the billing department and the girl stated that our service would be stopped that day because of non-payment. She said they spoke with someone at the home the previous week, and advised them of such. My husband stated that could not have happened as we were out of town. She said they could speak with anyone about our account. He told them he would get with me and we would call back. I called back and spoke with another rep and advised them I had sent 400.00 and it should show on the account. She stated it didn't and again explained that they could call and speak with a 4-year old about the account and I needed to pay $559.15 that minute or service would be cancelled.

I was pretty happy with Comcast up until today. I went to pay my bill and discovered a charge of over 50$ for a wrestling show I did NOT order or watch. I was then told that they could see the times in which I viewed it, and that I watched the whole thing, but could not tell me from which box it was watched. Big rip off, if looking for customer service try elsewhere.

Having been a Comcast customer for over 15 years, they finally went over the top. After changing my service provider to Verizon in October, Comcast is now suing us for over $600 for past due fees. On October 4 we contacted Comcast customer service to advise them we are terminating our service and going to Verizon. We then drove the Comcast CS center, returned and cataloged all of our equipment, advising them we discontinued our service. We kept receipts and names of people we dealt with along the way. On or about December 1, we received a bill for over $400 advising us we are past due, and need to pay our bill otherwise services will be discontinued (they already have all equipment as of October 4). We contacted Customer Service via phone and advised them of the above, and they told us "Ok, we never got the termination notice" that they will remove our services immediately.

My email was held for 2 weeks. This happened 2 times - it was horrible. They offer nothing for what we went through. They actually are allowed to hang up on us. I hate them.

Every month I have to take an entire afternoon on hold and being transferred between Comcast customer service and Xfinity home security. Both have the worst customer service ever. Call about overcharges...they promise to correct and next month's bill arrives and...bam...still all jacked up. Been lied to so much by the every month. This has been going on for several months. Charged twice for home security, which doesn't work half the time. Can't wait to dump them for go with a Dish network or DirecTV.

Comcast Xfinity - They unethically mis-sell me their Voice service saying that it will cover the international calling as well. When I receive my bill I was charged 200 USD more...charged for the calls I made along with few more hidden charges. When I called their CS agent, they accepted the mistake at their end but didn't reverted the unfair charges. I told them how cheated I am feeling at that time, but they didn't bother.

My bill fluctuates by more than $100 a month. Even though I have a package, the services are spotty at best, and there is no such thing as customer service. The department are so disjointed that it takes multiple phone calls to solve routine issues. If you have any other network provider as an option, you should definitely choose them.

Last week a young lady who said her name was ** (she refused to leave her last name or give us a business card) came soliciting for our phone business. After we politely told her we were already good she aggressively kept at it. We had a lot of work to do and she wouldn't leave even though we explained we were busy and were not at all interested. We have a "No Soliciting" sign on our door as well, so legally she should not have come here. She then called us rude and said she would have bought something from us (we hear that one a lot). Great way to win over a new client. Show up uninvited and insult the potential client. If I could give Comcast zero stars, I surely would.

We are now going on our 3rd cable box in less than 12 months. And of course, our service tech is not here when he's scheduled to be. We were given a window of 5-7pm. Even received an automated phone asking if we'd be here during the scheduled time. It's now 7:30pm. No follow up call, no service tech. Unreal.

Last week my monthly payment was short as I have the account set up to pay direct from my bank account. Comcast terminated service without any contact or notice and it was until I called them that I discovered this. Turns out my kids had rented two movies without my knowledge using On Demand. I spoke with three different people in Customer Service and they agreed to turn service back on if I agree to pay the balance within 7 days. Two days after the agreement they terminated service again. Shoddy, deceptive, underhanded service that nobody can do anything about because they have the market monopoly. I terminated service with Comcast after being a customer for several years in 2008, as they could never get the billing correct and kept terminating service. One month the bill would be $215, the next $46, but it was never what was agreed in contract.

I originally had made a call to possible get a credit on my account because my internet was acting very slow in the mornings around 1 or 2 a.m. That issue was resolved with no problems so far. I was also interested in upgrading my services. That is where the issue began. I was told by the first representative that my final bill after the upgrade would be roughly $105 dollars INCLUDING taxes with a 2-year contract. I agreed to this. I was then offered an upgraded receiver box, which I accepted on the clearly stated grounds that it would be at no charge with no additional fees whatsoever. I was also told I would receive my new services immediately before the box arrived. Everything sounded good. I waited for my services. Nothing. I called back and talked to another rep who told me that I had to wait until the box arrived for me to receive my new services. Very inconvenient at this point.

Signed up online for new service, scheduled installation (confirmation email received). Installation day, no one shows up. Call customer service, they can't help because it is a new sale, transfer to sales. Sales can't do anything to account, told to go to local store. Go to local store, they see the account. They also see a cancellation with no reason listed. They can set up a new service, but they can't give same 'deal' as online. Only option is to go online and start over. No thanks, they lost my business.

Very leasy guy. Don't forget, the Comcast hire subcontractor to make the installation. I can believe that. All the job was done by my brother. The guy talk all the time on his cell phone. Believe it or not, after 3 weeks, I have nothing install. I talk with Comcast about the service and they tell us sorry. Now I decide to keep my old installation and I continue to make a complaint about this companies of the... Be prepare to have a problem with this cabbage companies.

I called Comcast because I notice something was sent to collections on my report from them. I never had Comcast before. I'm not a customer and just want this off my credit. I've been on hold for 35 mins, transferred from department to department and still, no answer. Now I'm on hold all over again. They keep asking me for a freaking account number. Seriously?? Still no one. Pushing 40 minutes. I'm not even a customer. I can't imagine being one either. I WILL NEVER BE A CUSTOMER!! I hung up, called back, same thing...

Paid my bill on the 2nd of March. Service was cut off because they did not add my payment to my bill.

This company has taken $200 from us and promised to mail us a check and that it would take 6-8 weeks to arrive. We waited and waited and waited. Never received the check. Contacted them again, wasting countless hours on the phone with unprofessional, time wasting employees. They told us they didn't send a check and won't be sending one. They lied to us and entangled us in their web of lies and asinine, time wasting customer support, playing ring around a rosies. It's been over a year and still haven't seen any money and they continue to harass us.

DID NOT tell me about promo rates etc. I asked repeatedly if rate would go up. They said no then raised my rate! Tell me later it was a promo rate. Even had a chat log where I asked over and over will the rate go up, they said NO!

Comcast, your service really makes you the ABSOLUTE worst company ever! I can't understand how you continue to succeed in business by providing the worst of the worst customer service I have ever seen. No one can help solve a situation, you need at least 10 phone calls with multiple hand-offs where you need to repeat your story again and again and again... well you get it. I am sure you have all experienced it.

I had a tech come out to my house in Jan 2015 to install internet. When all done he cut three cable wires that were next to the splitter that I ran under my house to set up the TVs when I rearrange the furniture in the living room and one in my daughter's room. When I called to tell them they cut the cables. They told me I'm a priority and someone will contact me within 24 hours. 24 hours passed I called again. They said the same thing. I waited for phone call nobody called. I called again they said they will have someone come out and fix it. Then three days later I get a phone call and left a message saying that it's not their job to fix it. I need to call DISH the people I have my television provided through. I told them that she is not the one who cut my cable wires for my television. Comcast did it. Comcast needs to fix it.

Every night my service dies and I have to call Comcast XFINITY to have them reset it! It is costing me a fortune on my cell phone! Comcast has no clue why and will do nothing to keep me online! I have had this problem for months and ** has even left messages for ** asking for help but nothing! Still no service in the evenings! So what does one do! I plead and beg but nothing! I am wasting a lot of money trying to keep Comcast XFINITY on line and for what? Bad Comcast!!!!

March 5, 2015. I have had service with Comcast since 2008. The customer service reps and supervisors are very rude. If you have questions about your bill, no matter who you talk to, you get a different answer every time you call. I have been trying to get my account since January 15, 2015. I still have not gotten it resolved. They overcharge for their services. You would be better off with Suddenlink, DirecTV, or DISH Network.

On 2/24/2015 I made a payment to Comcast for a bill due in the amount of 280.00$. I thought that was very high for a cable bill when I barely watch t.v. so I decided to contact them and see if I could reduce my bill. I was planning to downgrade but the rep says that they had a special going on for Colorado residents and it should also reduce my bill. I agreed and set an install date on the 2nd of march. When the Tech came out he installed some of the equipment, but two of the boxes he had were lost in the system and he could not activate them. After he left I tried to connect my video game system back and realized that he left with my HDMI cable. I called Comcast back to get the last two boxes and they told me I could pick them up from a Comcast center or mail them to me for an extra charge of 17.00$.

It is quite insulting to be told to be fair in the account, when their customer service representatives have been nothing but fair!!! In addition, 'Angry' in the rating is an understatement. I am beside myself that I was transferred over 9 times!!! I spent a total of 5.5 hours on the phone until I finally got a supervisor, who was not understanding at all, but was able to explain that it was my property management company that I needed to speak to for services. This is great info, if I would have received it from the 1st rep, not after 5 hours of being on the phone and speaking to the 9th rep. Overall, this is the worst service I have ever received; the reps don't know anything about other departments and do not follow through. They are happy to transfer as soon as they can. Certainly they do not go above and beyond. They are unwilling to help and incompetent!

For a service that I pay for I would expect it to work when I choose to use it, I never had this problem when I wanted to watch a movie on Dish, and when you call customer service forget about it. Comcast what a joke.

I cannot count how many times I have problems with either my phone line or internet. Call customer service and reset refresh no fix. I have turned in my modem 4 times within 2 years just to receive a refurbish equipment. 7 years with this company because it has monopolized the entire state of Texas. Channel television package each month channels disappears yet paying the same price. This company is disgraceful you call customers service and they hang up on you if questions are too complex. Now I have to wait a week for a technician but my bill still has to be paid on time. I wish verizon fios was offered in many market at this point.

In December of 2014 I set a payment arrangement to cover my bill. I was going out of town for the holidays and did not want to forget to pay the bill. The payment arrangement was set for December 21, 2014, my bill was due on the 26th. The funds were removed from my account on the 14th of December and again on December 21st. I called Comcast, explained the situation and was initially told there was nothing they could do to refund my money! SERIOUSLY? I work in customer service at the management level therefore I know there are ways around policies.

Comcast XFinity TV complaint. After issues with digitizing and tiling since November 2014, an appt was scheduled for 02/28 after an online chat session 02/22/2015. Here's the sequence of events, and no resolution to date.

My Comcast "nightmare" began January 16, 2015, when I signed up for new service. **, salesman with Comcast at 5720 Asheville Hwy, Knoxville, TN 37924, explained a two-year plan but later I discovered he signed me up on a six-month plan? He quoted me a price of $125.64 a month. I have called him six times and left message on his CELL PHONE (his office does not take INCOMING phone calls?). It took three scheduled service calls to finally get an installer out. I spoke with ** in Stone Mountain, Georgia three times when they tried to change the third date to a FOURTH date. I demanded they keep the third date.

cable company to be allowed to mislead seniors, take advantage of us. Need help in resolving this.

I have dealt with plenty of Comcast's/Xfinity customer service and technicians over the years. Yes, there were plenty of times where the reps were rude, not knowledgeable and I don't even want to mention getting stuck in the IVR maze and transfers. This is my first public review and complaint about them until today. Today their negligence and complete disregard for their customers pushed me over the edge. We manage IT services for many companies and municipalities and utilize Comcast for transport and service where needed. We deal with Comcast customer service on almost a daily basis.

We had our service transferred from one address to another. Comcast failed to bring the billing info over to the new account. We contacted them to discuss the fact that they were charging us $200 in "Non-Returned" equipment (which was used at the new house and installed by their technician (an additional $200 for the "installation" when everything was already set up from the previous tenants). They still did not set up the new account with the auto payments so they turned the service off. We decided to go with a different provider because of the incompetence and because after we moved, the internet was so slow at the new address that we couldn't stream anything because of "Buffering".

We were with Comcast for 3 years. While they are a very efficient company to provide service, we just had a lots of outages. Our subdivision is 26 years old and I feel the cable is being compromised by its age to provide a good signal. We always had a good rate for our Triple Play Service, but reliability was main reason to go with another service. We also had a tremendous with the Scientific Atlanta Equipment. In 3 years we had at least 10 HDVR's to be exchanged.

I wish I could give it 0 star. The customer service is just non existent. Every time I call for any technical question, they start trying to sell me their crappy additional services that I don't need. My bill has been constantly creeping up with no explanation whatsoever. The customer service is rude and incompetent. The worst part I don't have that many choices. I had Time Warner when I lived on east coast. Their customer service couldn't even go in comparison with Comcast. This industry is totally monopolized.

Called on Jan. 30th to discontinue service. The retention dept. gave me discounted rate of $49.99 so I remained a customer. During this call I was disconnected once & received no call back. Called today as my invoice doesn't reflect the promotion. Was told there were no notes on my account about the promotion & they couldn't honor $49.99. I was transferred to the retention dept. & again was disconnected. Still haven't received a call.

I cancelled this account long ago at this address 2801 Fruitville Road, Suite 150, Sarasota, FL. I called last month to get this straightened out and I keep getting invoices, previously it was credits. I am getting fed up with this, I keep paying thinking this one is the final payment.

Had internet connectivity but host dropped while I was on the internet. Waited about 30 minutes before calling to report the problem. Finally got a CR who spoke very little English and was very hard to understand. Explained over and over what the problem was but he insisted try a whole crap load of things that would make him feel better. Obviously, nothing worked because he couldn't understand the problem. Eventually put a different CR on the phone. He also spoke very little English and was dumber than the first CR. Had to explain the problem over and over again. All he could provide was for a home service call so a tech could tell me what was wrong "with my equipment". Very rude. Agreed to a tech coming out, but the first available would be in 4 days. I requested that they send someone who was familiar and understood the English language.

I recently received this new internet modem. I call Comcast and they said to just activate and nothing would change to my bill. Well, all the modem does is hijacking my browser to the Comcast activation page. I call Comcast tech support many time and nobody was able to resolve the issue. I give up and return the modem to Comcast. Next thing, my bill goes from $88 to $137. I call Comcast and they say they will adjust back to $88, well. Today I receive another TV remote which I have no idea why it was sent to me. I check my account online and it said my balance is $131.06 due in 6 days.

Trying to set up new service, and see what deals were available. First the number we were given went to a line trying to sell several services before patching through to Comcast. Once we called the correct number, the customer service agent (Sasha) was nearly rude, talking over me, and trying to sell me things I had no interest in. I told her so, and she backpedaled, quoting me $10 more for the service than their website offered. I told her I wanted to hang up and call back.

I have been trying to cancel my service since Jan 10, 2015. Returned equipment to a store in Naples FL on the 19th. Woman told me as there was a 45 minute wait for receipts to leave equipment, it will be scanned. They did not scan one of the pieces I returned (they show one piece of equipment not as returned). Therefore, they are still billing me 79 a month. Now I am waiting (again) to see if they can find it. Otherwise I'll need to pay 320 for a tiny piece of equipment or pay the 79 dollars a month I expect into perpetuity! Never return equipment to a store unless you plan to wait as long as needed for receipt. Don't listen if their employee tells you a receipt is not needed. This is not a responsible system.

I have had Comcast/Xfinity for the last couple of years, on and off. My experience with their customer service has been horrifying. Unable to get a person on the phone, long waits to get a representative to assist me. Customer service out of the country with little experience. Customer Service in the USA not properly trained to handle complaints or well equipped to service clients. My internet has not worked properly in the last three months, I have called almost every day and I am unable to find someone to actually assist me. I have been unable to receive a credit on my account and have had to resource complaining on this site to see if something is done. Why do they let companies like Comcast operate? Is there no regulations on service?

Cable went out on all TVs and was told that there was a problem at the pole outside. Called over 10 times and told we were next on the list or would come the next day between 8:00am-12:00pm. Never showed!! It's been 2 weeks now and still no service. I have called the 800-Xfinity line and even talked to a supervisor. Nothing but lies!

My experience with Comcast has been horrible. They are deceitful and predatory. They lie and just want to find ways to trap their customers and take their money. My latest episode started when I went to take my ex wife's name off the account. I was told I had to open an entirely new account and start a new two year contract or pay a $1,100 early termination fee. I was already on the old account, I just wanted to take my ex wife's name off. I was also told I had to schedule an installation, which would cost me $100. What are they installing? I am keeping everything the same, just changing the name on the account. I scheduled the installation twice and they missed both appointments. Then they shut off my service, including my home phone without telling me.

I have had service with Comcast for nearly two years at this address and from day 1 they have failed to fulfill pre-arranged commitments, constantly failing services. It is always something, cable, Internet and phone. I pay my bill religiously and am never late for a payment. Finally yesterday when a scheduled technician failed to show for an appointment, I called and was moved between three separate people to file my complaint (all of which are out of this country and barely speak English) i was lied to and patronized and excuse, after losing my patience I spoke harshly and hung up. He continued to call me back, I answered and said that I refuse to have anymore of a conversation with him, he was to leave a message on my voicemail with a new time and date for appointment, I would be here.

Comcast technician came Thursday 19th, the signal was dropped to a lower range, and because this we were able to take seldom breaths, we still have our property been invaded with not only my tenant's signal, but also with the "XFINITY INTERNET" still surrounding very strong in my property. When I asked the Comcast technician to turn the "XFINITY" signal off from my property, his answer was "NO MATTER WHAT I DO THAT SIGNAL IS GOING TO HAVE TO STAY IN THE AIR" But I reminded him: But you are in my property and either you, your company, or whoever did the installation asked me to process it that way, with two strong signals surrounding all the way to my closets and fading away every signal it founds in it's way up to 300 ft according to the same Comcast Techs. I compare this a microwave running constantly, and their modem is HOT like an IRON!! I still want those signal away from my property.

List of issues: They broke my 2 year contract arrangement and started charging me 50 dollars more than the agreement after 1 year of service. They came and took their equipment after cancelling service and charged me for it anyway. They charged me for an additional month of service I never even had. They were consistently rude when I called for assistance. I hope they go out of business. I WILL NEVER USE THEM AGAIN, even if they become the sole provider. I would burn in hell before I even considered using them EVER again!!! I HATE CRAPCAST!!!

I received my latest Comcast bill and noticed that it increased by $15.00/mo. I called Comcast and ask why and they told me that my Bundled Promotion Service has expired. I said ok, the agent continued and told me that they can help lower my bill again by finding another Promotional Offer. He told me that they have a new promotion that will last for 1yr and cost me $117/mo. I said that's reasonable, but he told me that I would have to install a new modem, or I can buy the same and the lease on the modem would be taken off, so my new bill would be reduced $10 to $107/mo. I told him that my current modem is working just fine and I do not wish to lease another modem that I would not need. He put me on hold to ask the tech dept if I would need to install the new modem, the answer was no.

I have been waiting for about six months to get Internet service and TV. I have been paying for this service for over a year and have not received my services. I call just about every day to business Comcast. They claim that they're all about us-- the business owner. This is a lie. I still have no Internet service. I just got my business phones turned on yesterday. I've been out of business for four days because Comcast business keep screwing up. I try and I try to contact the stupid people to fix my services or stop charging me. They do not return my phone calls and I am always disconnected or passed on to somebody else who does not speak English. I would not recommend anybody get Comcast business service. I would probably have to refer them to AT&T.

I recently had issues with our cable service at home. Contact 1 - I called the 800 number and was unable to resolve the technical issue remotely. The online tech support said to either call back to arrange a service call or take all the equipment to my local Comcast Center for replacement. Cable reception got even worse following. Contact 2 - I called for a service. At that time, I could not get through to arrange service - nothing but recorded messages. Contact 3 - I headed over to the local Comcast Center and arranged for a tech to come to the house.

Should be called comcrap. Five computers crashed due to a password protected box. We did not password. No outgoing line on phone. Wanna call 911 you can not. No help. No service. They are junk. Pay a bill and get nothing. Same show on TV for years. Got basic but being billed for over 200.00 a month. What a joke comcrap is.

I have been a long time Comcast service user. I was buying a new house. I called in November to get a plan to transfer service since I was moving in December. Was told it was all worked out, all my equipment would transfer over, service would stop at the old house and start at the new house on Jan 2nd. Well of course non of that happened. When I tried to install the new boxes, none of them worked, the Internet did work. The service was still on at the old house as well, I was promised I would not charged, but of course I was.

Unprofessional swindlers! I disconnected my business lines as our home business was no longer in tack. I disconnected our home landline and only wanted wifi. I was sent a contract to disconnect the lines and was unaware it would bind me to run my wifi through Comcast Business instead of Comcast Residential. I was not told of the price difference between the two and did not read the contract. My bad. I was told it was to be signed to disconnect the lines.

Moved from an apt to a townhouse I purchased. Comcast was supposed to do installation 2/2/15. Today is the 24th and I have just been told they won't be burying the cable that precedes installation until 3/2/15. I have not had Internet or tv for almost a month!!! Customer service is appalling! I have probably called company 20x's, been on hold for 8 plus hours, been disconnected, bounced all over the place, promised supervisors would call me (which they never did), technicians have showed up 2.5 hours past promised window, etc.

I went without internet from February 14th until February 24th. I called them on February 15th, February 20th and February 24th twice. They acknowledge that there was a an outage in my area all the way up until today, and now they won't acknowledge it at all. They won’t credit me for being without internet service for 10 days, they are saying that I never called them, they have no records of anything. However, I have records because I recorded all the conversations. When asked who I could let listen to such records they told me that they couldn't use my recordings, they can only use theirs. Very very very horrible customer service and business practice and skills