Xfinity Cable TV Reviews

When I ordered this BUNDLE 'deal', I DID NOT place my order with a 'gift card ctr'... I placed my order with Comcast/Xfinity!!! And I was told by Comcast/Xfinity that THEY would send my 'gift card'... (did I forget to mention I can hear very well) anyways... I have fulfilled my part of the agreement so WTF... If I don't pay my bill, they WILL turn off my service... so I personally believe that it is only fair that I send them a copy 'not the original' of their letterhead offering a $50 Visa gift card with the logo 'Xfinity' displayed on the 'dummy card' attached to their letterhead and maybe THEY can get this 'gift card ctr' to reimburse THEM for the $50 that I'm deducting from my payment! I mean surely THEY wouldn't reject their OWN gift card??? And should this card appear one day...when I'm long gone... I ask that they forward it to my daughter who ALSO is awaiting a $50 Xfinity Visa gift card... No matter what they say, "Mom does NOT always know best"... I referred my daughter to Comcast/Xfinity! Sorry Kid!

As far as I knew no one came out, I never saw a truck, no one knocked on my door or called me. When I finally had enough I called and they very nastily told me they don't do that because they don't have to. I felt I deserved a refund for all the cable tv I missed and they refused. So I called their corporate offices and they treated me just as bad if not worse. I was told I did not call Comcast enough so therefore, I did not deserve it. My Bill was different every month and was given some crazy excuse about taxes and extra charges but would not explain what they meant.

No one there has a clue what the right hand and the left hand are doing!! Now I'm stuck in an apartment complex that won't allow anyone to have anything other than Comcast which if I didn't know better I'm say my apartment complex "The village at whiskey creek" in Fort Myers, Florida 33907 is getting kickbacks for only allowing Comcast. I am now stuck with 4 and a 1/2 months on my lease and can not have anything other than antenna TV. Do we live in the United States of America or some communist Country? Can anyone tell me if this is illegal??

A few yrs ago, I discovered Comcast was charging me for 2 modems. Customer Service offered me $7 back. "Wait a minute, how many months have I been charged for two modems?" "I don't know, I can only refund 1 month." The Philippines offered $14, claiming they don't have access to more than 2 months data. A girl in the Midwest only offered $14, blaming me for not telling them earlier. This runaround went on for months. I got a run around from the mgr in Beaverton, OR (Portland suburb). I was fed up. I told her if she didn't tell me exactly the number of months I was overcharged, I was going to drag her into small claims court, and she could spend her day telling the judge why she and her company were cheating their customers.

She looked it up, and reluctantly authorized a refund of over $200 of this overcharge at $7/mo. I tried to buy my modem. Just one more total lying runaround. Now the charge is $8/mo rental ($96/yr, look at your bill). To buy one costs about $175. Try getting them to activate one you buy. There are zillions of horror stories on the internet about this subject (just Google it). The exact same modem is available on the open market, but they make up excuses not to activate it. I read a few reviews where a clever customer was able to fool them into activating a purchased one, but the hassle, and most likely inability to pull it off just doesn't seem worth it to me. It's outrageous. Comcast, in national surveys (such as Forbes) consistently ranks in the bottom 10 for customer service. They lamely respond they're trying to improve. Yeah, I really believe them.

So, just this week, we thought to give it another try. On Wednesday it was suggested to my husband by a customer service rep to visit a Comcast store/site and pick up the X1 Platform box himself. He had to visit 2 sites and was given the WRONG box which was antiquated/discontinued (discovered after he installed it). After he connected the box, our cable/internet service to the rest of the house went out. We have been without cable/internet for 3 DAYS! He has been on the phone with customer service reps and supervisors who do nothing more than place the blame on one another, make empty promises, give more measly 20 dollar credits, and flat out LIE! It will be another 2 days (Sunday - Father's Day) before another technician will pull a No Call No Show! WORST PROVIDER EVER!

This is the most ridiculous thing I've ever heard of. It's a fact that 90% of the use of extending recording is for sports in case of overtime. Approximately 0% of the entire earth's population wants to extend their sports game by 5 minutes. Next, I tried to record game 7 of the NY Rangers and Pittsburgh Penguins. It appears as "Stanley Cup Playoffs" scheduled to air 4-6:30pm. After attempting to record the game, THE TITLE CHANGES to "NHL Live" and THE TIME SLOT CHANGES from 4-4:30pm! (And there is no NHL Live show scheduled in the guide). I extend the recording by 1 1/2 hrs and then the title CHANGES BACK to "Stanley Cup Playoffs", but the TIME SLOT stays the SAME!! So now, with 1 1/2 hrs extended time... The recording is now set for 4pm-6pm! Since the game is 3 hrs long, I missed the last hour of the game. THIS IS DIRECTLY DUE TO THE X1 XFINITY DVR SYSTEM.

NOW.... I try to record Game 6 Chicago vs Minnesota listed for 6-8:30pm via the guide (this "episode" was not listed under "Stanley Cup Playoffs"). I hit record, try to add 1 1/2 hrs to the end of the game (this is the most you can add to the end of an "episode" ONLY IF YOU RECORD USING THE SEARCH FUNCTION), but the TITLE CHANGES to "Shark Tank" and DOES NOT add 1 1/2 hrs to the end of the game (end of recording remains 8:30pm). Once it hits 8:30pm, the recording stops. So I MANUALLY hit the record button in order to record the remainder of the game. The DVR DOES NOT let me record. I hit the button numerous times with no results. I tried going through the "INFO" screen to record and it finally DOES record, but by this time the GAME is on, but the guide says some other show is on and won't let me extend the recording.

First, I called the standard customer service number and explained the problems I'd been having. The first guy I reached was VERY quiet and didn't say much of anything. A couple times I thought I lost connection. My hunch was that he was new. It's important to note that during this call, I was watching my favorite team play an NHL playoff game. It's also important to note that at this point, I had ALREADY missed SEVERAL games and ends of games due to Xfinity's poor DVR performance. So after another stretch of dead silence, all of a sudden my TV screen goes black in the middle of the game! I asked him if that was him doing something to the DVR and he said yes.

That he had sent a "signal" to the box without saying a word to me about what he was going to do... Without asking if this was a good time... Without saying hardly anything at all! I just hung up the phone. Strange thing happened after that "signal" was sent... The screensaver now pops up randomly while watching live TV, while watching playbacks of recordings, while watching On Demand movies. So the "customer service" rep interrupted my hockey game to add another problem to my DVR box!

I decided to call a second time to explain the problems I've been having with the X1 system, including explaining what had happened the last time I called. THIS representative proceeded to tell me how to turn the screensaver function off. As if that was the solution to THEIR problem. It was at this point that I realized that I was getting absolutely NOWHERE with calling "customer service". I decided to take more active measures in my quest for customer satisfaction. So I started sending e-mails. First to NBCSN to explain that hockey games are 3 hours long. You would think that since they're a sports network that they WOULD KNOW HOW LONG NHL HOCKEY GAMES LAST. NOT 2 1/2 hours. Not 2 hours. 3 hours!!

Second, I began writing emails to Comcast (Xfinity...whatever it's called) to explain that the way the X1 DVR box performs seems thrown together and untested. The IDEA behind the format is a good one, but there are WAY too many "bugs" in this system to have released this garbage to the public. I sent an e-mail to Tom **. The reply I got was from someone named "Risa" in which she apologized for my difficulties and expressed a desire to help me resolve my concerns. I replied with my account number so that they could more fully research my issues.

The second email I got was from someone named "Lovasie" in which she apologized for my difficulties and expressed a desire to help me resolve my concerns. I got a 3rd email from someone named "LaQuinta" in which she apologized for my difficulties and expressed a desire to help me resolve my concerns. I got a 4th email from someone named "Betsy" in which she apologized for my difficulties and expressed a desire to help me resolve my concerns. Just when I was about to lose my mind... I get a phone call from Stephen ** who arranged to have a tech come out to my house to assess the functionality of my X1 DVR box. He said someone would be out to see me on 6/11/14 in the "early afternoon".

No one called. No one showed up. I hate Comcast. I despise Xfinity. The only thing worse than their cable is their customer service. I think I may just stop paying my bill and use the X1 box for target practice.

But Wait, my promotion was over 6 months ago so that pig didn't fly. I asked again if there was anything they could do to lower the bill. They again offered me a home phone for an additional 10 per month and access to HBO and Cinemax. Again I told them that I didn't want a home phone. I told them that I was going to drop my cable service and the rep said that I was well within my rights to do so if I wanted.

A few days later, I had DirecTV installed and I drove over to the Comcast office and returned my equipment only to be informed that my Internet Service was now going to cost me 69.00 per month plus tax because I didn't have phone service. However, if I wanted to purchase Xfinity triple play with blast Internet, I could get reinstated for 175.00 per month with access to HBO and Cinemax and Blast Internet and a home phone. Well, I'm glad I didn't do it because I DON'T WANT OR NEED A HOME PHONE which I've told them on numerous occasions and now I find out that if you have Blast Internet, they open up the WiFi router that you are paying them $8.00 per month to lease so that anyone driving by your house that has a Comcast account can log into the Internet. I just find this to be wrong.

To make matters even worse, a couple of days after I canceled my service, I got a call from Comcast customer retention offering me (again) home phone service and Xfinity blast internet with HBO and Cinemax for 175.00 per month. If there was another option for Internet service in my area, I would take it but I live in a very rural area and I'm too far for the Telco Central office to get DSL.

I asked to speak with a supervisor and was finally transferred to a man in Schaumburg, IL who told me that there was never any appt. scheduled for me and that the information I was given was "fraudulent". Needless to say I'm furious. Comcast makes millions off its customers and should be ashamed of itself for trying to cut cost and send customer service overseas. If I had another option for internet service I would change companies, but I don't have any other options where I'm located! Beware of terrible customer service and of bold face lies from this company!

When the technician arrived - he replicated and documented the data speed that I purchased was not being delivered and could not find fault with my home network. Yet two weeks later I now get the data speeds that were promised - go figure. So now I am being charged $39.95 for a truck roll that I did not want – need or ask for. I attempted to dispute the charge and was kept on hold for over 20 minutes and had to talk with three different people after navigating through automated attendant. I was spoken down to and was told if I do not pay the charge my account would be suspended. This is what I get for being a customer for 14 years and upgrading my service for faster internet.

When I called to inquire about the letters, I got a very hard to understand rep named Louis. He frustrated me so bad with his broken English and lack of comprehension, I asked for a supervisor. Monica enters the fray. While not much better, at least (as I thought) we were making progress. She offered us a package for our inconvenience $50 less than what we were paying. It was also a Triple Play instead of a Double Play. We were forced to get a phone modem but still a lower rate. No such luck. This was the first lie. Our service was downgraded to basic and we lost MANY important channels. And, Monica told us that any room DVR meant you could physically take the DVR to any room. Really?

On-line I spoke with Adrian then his supervisor Mdrizwan. He didn't comprehend the problem either. I finally terminated the online Chat. Our service remained basic and this time NO DVR. To increase frustration, during the NFL draft, we could not access because they cut the NFL channel. Our next call was to an English speaking rep by the name of Michele. She signed us up to a package for $166.94 plus tax. Sounded good, right? Wrong. No service change but we got tagged a $2.99 service change and an installation charge of $2.99. Our next call was to Karen in Michigan. Surely she could help. Well we got our service back and a bill that went from $192 to $233.

Today, 6 June 2014, we talked to Charlie, Paul and Roy, all Indian. Roy was with the retention and billing division. NO HELP! He kept trying to up our service rate to $202. While he apologized profusely, he didn't offer to return our service to the $192 rate we were now willing to go back to and call it a day. After arguing with him about what was and what wasn't the correct rate, we hung up.

Bottom line: COMCAST has lost a customer with two accounts. ATT U-verse will likely be the beneficiary of this gross incompetence and Bait and Switch tactics. I am thoroughly disgusted with COMCAST. I will go to the Internet with this story. And that is a promise! No Bait and Switch here!

Customer service was horrible. It has now been a week, and a supervisor called tonight to tell me that I should have told them of the error earlier and I was entitled to a refund for the past 60 days..$16.00, in the form of a credit only. In a perfect world I would have caught the mistake, but of course I was on auto-pay and didn't notice a slight increase in my bill (considering how inconsistent it always was).

I have been a customer for years and they were not even slightly apologetic. The supervisor actually called me to explain to me that it was my fault and therefore I wasn't entitled to a full refund. She was honestly surprised that I didn't agree with her. I have already signed up with a main competitor and can't wait to cancel this service. I will never go back to them and I will spread the word to keep a strict eye on your bill... they take NO responsibility for their errors.

I called immediately and cancelled the service. Then yesterday, the underground team came to my house and put all the wires in which was obvious because my front lawn was destroyed. I called to complain and ask why this was done, if I had already cancelled. Ashley from Comcast told me that they were going to come out anyways because our wiring was messing with another connection in the neighborhood. I then asked, well, what if a utility pipe was damaged since all the markers were removed since I had cancelled, she responded that I would have to submit a damage claim. I'm so over Comcast. I will NEVER again attempt to work with Comcast. Would rather pay Verizon the higher prices since I receive such great service. Do not be fooled by the special promotions. THEY ARE TERRIBLE.

The next bill I received was for past due charges as well, but when I called to make my payment and take up the argument again, I was told it was only $26 due. I assumed they finally resolved my account issues and I asked the Comcast representative several times if she was sure that was all I owed and if my account was fixed and I was advised that yes it was. On May 29, when I got home from work, I could not log in to Comcast online because it said my account was disconnected due to non payment. I then called Comcast and spent an hour and a half on the phone trying to resolve why my account had a zero balance due, yet they disconnected my service. No one was able to provide me with an answer, but they stated they would have it reconnected on June 2. I asked the Comcast representative several times if she was sure no one needed to be home and she stated they had to only reconnect at the pole and no house access was required.

On June 2, I received a call at my place of employment from the Comcast technician, stating he could not connect my service without gaining access to my home. On the evening of June 2, I again stayed on the phone for an hour and a half, 30 minutes of which was in attempts to speak with a supervisor whom I was never connected to. So my Internet services were disconnected for no apparent reason, I have wasted four and a half hours on my cell phone using 270 minutes of call time.

I have been with Comcast for many many years. They have pushed my bill through many levels of monetary values and have not held up to their promise to keep it consistent. Each month, my bill jumps from the low hundreds to above $300. This is not acceptable for customer service, which after a heated phone call with them, is apparent that they do not have. They have been calling my phone several times per day for the past week, without leaving messages. I finally took their call to find out that if I pay them $300 + dollars they are happy to keep me as a customer (last thing I heard from them is that the bill should be $106). This is not acceptable, this is not good business, this is not acceptable customer service.

Moving on she mentioned that the best package to bundle my services was at $99 and the "DESI 4-PACK" was another $30 and I would be billed at $131. Also there would be an extra $10 (approx) for my second TV. To my surprise today they installed my connection and the "Desi 4 Pack" was not even there in my area. AND… I am being billed for Activation/Installation and my bill online says $228.97

On calling them back a rep (Rep ID: **) kept repeating "It’s not in your package BUT you are not being charged either". Seriously?? I stay at home all day waiting for the installation. I spent 39 mins and again 27 mins yesterday to even get the info and subscribe and then call back again for 40 mins today only to find out that the service promised isn't even there in my area AND I'm being charged $280? And the equipment is all scratched up. I added an image here too.

Well, here we go, I paid the bill because I was told I will be getting my training class, start date. That was in may of 2011, still waiting on that email! Well I never got the job, but like an idiot, I set up cable and phone service for $50.00 a month, because I transfer large files for an internet radio station. First bill as promised $50.00 plus taxes and fees, total $55-57 or so, I don"t really remember the exact amount. The next month, $60.00, the next month $69.00, the next month $75.00, etc, etc, etc!!! Each month my bill went up by about $10!! Each month I had to call customer service to correct this problem, by getting a credit put on my account as opposed to just billing me the amount I agreed to when I set up service.

Needless to say, this got very old very fast! Luckily I was under no contract, but the CSR's would ask me was I ordering pay per view, ah no, I don't have cable service just phone and internet, are you calling overseas, ah no, the rep told me it was cheaper to order the bundle for $50 as oppose to just internet for $75 dollars. I had a cell phone, besides I don't know anyone overseas. I don't make outbound calls on the Comcast phone, except maybe to Pizza Hut once and a while. No keep in mind my bill was suppose to be $50 a month for as long as I had the service, (NO CONTRACT, you can cancel at anytime said the sales rep) Comcast prorate the first bill and charge you for the next month ahead of time, that's what it said on my online account!!

So I got fed up, with having to call in each month to keep from being over charged. So I got me last credit, paid my $50 bill and cancelled my service. Two weeks later I get a final bill, in the mail for $125.00 charging me for the last 1 1/2 of service that I already paid for!! Remember they charge a month ahead of time. I thought I would owe nothing on the last bill, seeing how I paid for this month, last month, but to close the account I had to pay the balance due and wait on a Comcast credit refund? Well I got it, a collection agency hounding me for this $125.00 they say I owe Comcast, when I called Comcast, waited an hour to speak to a rep, who looked at each bill, quoted me what I paid and then quoted me the final bill, saying "You owe $125.00" HOW??? I paid in advance, its right on your website!!

Let me speak to a supervisor, who did the exact same thing, did not and could not explain how they came to that total, just that the computer says I owe $125.00 for my final bill for the last 1 & 1/2 months of service, that I had payment conformations on!! Sent them a screen shot, conformation numbers. The $125.00 is still in collections! But the killer is they have called me five times to come interview with them again (well I have to be honest, Manpower, recruits for Comcast) I actually went in tow weeks ago, for the interview and yes I have passed the first step again. Scheduled to go back on the 2nd of June to do the face to face. I just called the to ** Client Services Partner, Talent Acquisition Comcast person who ran the first interview. Oh by way this position, is in the billing dept. Currently there is a 43min wait to speak to a rep, I told her , and she said, and I quote "What do you want me to do? You haven't even had your fact to face yet!" What difference does that make I asked!!

This is what I sent to her email and surprise I got no reply back! Please remove my name from contingency for employment with Comcast (but I'm sure you've already done that given the attitude you displayed on the phone). It should not matter whether or not I have had a face to face interview with your organization, whether I'm a current or former customer, you being an executive, at least that's my understanding, resolving a customers issue, should still have a level of importance, seeing how you are still an agent of the corporation. Comcast has thousands of negative reviews online. Negative reviews about the Senate Judiciary Committee hearings. Not to mention the outstanding bill I have, is due to Comcast's error.

You came across to me during the brief phone conversation, like I am a deadbeat and just did not want to pay. Well here's a news flash, I'm not paying for the same service twice. In any of my CSR's positions, that I have held for over 25 years, whether it was my dept or not, if I get the call, I will try and resolve the issue. But that's just me, I don't believe in passing the buck. But that appears to be Comcast motto and you appear to be NO DIFFERENT. I am also going to post a copy of this email and the circumstances on the web. I think people should know how Comcast recruiters feel about the customers. I would have thought you would try and set the example, of good customer service, seeing how you recruit and train customer service reps. Maybe that's why Comcast sucks so badly and is so mismanaged.

Further, even Comcast couldn't reach us to tell us a tech couldn't show up over Memorial day weekend... Why? Because our phones don't work... and they weren't smart enough to call the cell phone alternatives we have attached to our account. We will undoubtedly suffer huge financial loss while they figure out how to get their act together. We have already spent countless hours on the phone rehashing our story daily. They have not even offered reimbursement of services. This is the most ridiculous excuse for customer service. They should not be allowed to provide service to businesses.

Anyway, when service was restored, I found emails from Comcast that told me about the $30 charge for the technician visit. I was always under the impression that Comcast only charged for a tech visit if the problem turned out to that of the user - indeed, calls to tech support in years past informed me of exactly that - not if something went wrong outside. I called Comcast and they refused to get rid of it.

Even worse, Comcast sent me notices January 2013 that I had to upgrade my modem: they were jacking up the speed (which can be taken as 'we are going to jack up the price') and I needed a new modem to handle it. Okay, fine, I bought a Surfboard 6141 (Comcast approved), installed it, returned the old modem, then called Comcast to give them the new MAC address. They accepted it and activated the modem in March 2013, and it has worked 99.5% of the time since then; until 5/21 when someone cut the wires outside.

Comcast has been charging me rental fees for my own modem since March 2013, and they knew I had my own modem because I had to give them the MAC address so they could activate it. When I called about this, Comcast basically blamed me for not looking at my bill and telling them they were still charging me. Not only do I have to give them the MAC address, they can't read it remotely? But I have to inform the billing department?

Despite the hassle of no internet service, tech support, and tech visits, I really never had a problem with Comcast. Modems and wires are mechanical and can fail (or be cut), and all tech visits in recent memory (at least until the current one) got canceled because the problem was resolved remotely. But this is something else: support charges? Leasing my own modem? I told the billing person: I am angry and disappointed and what you did was not cool in any way. This morning I read Comcast is spending $40 million lobbying the FCC so they can charge even more, a fact that caused me to remove the check mark down there about an attorney: no one has enough money to deal with this. Most galling is I have to continue using Comcast for internet service, as I have no other options.

This is SO TYPICAL of the absurd, untrained customer service call centers that they utilize. My greatest hope is that everyone that has experienced the same torture (which must be anyone who has called them) would switch services and once and for all give this giant what they deserve, a nice trip to bankruptcy court. Who is running this company? Don't they have any idea that businesses are built on Customer Service? Maybe they should go to lunch with Richard Anderson from Delta Airlines so he can teach them how to treat customers and build loyalty. Comcast, you should be ashamed of yourselves!

I have had my router/modem replaced a couple times. I have to reboot my modem daily to get my internet to work. When I signed up it was for the triple play at $119.99 WITH a prepaid Visa card. Now not even 6 months later and after speaking to Corporate several times over many many issues, too many to list here AND a complaint to the Tennessee Regulatory Authority, I am now told I am not in a contract so there is no prepaid Visa rewards card on my account. I am in shock!!! First what company lures you in with a promotional package price even without a prepaid Visa card without a contract?

I was quoted a 2 year contract at $119.99 a month then after 12 months the price goes up to $139.99. I guess I am making this up in my head, at least Comcast would like people to believe. So it is a case of bait and switch. If they claim I am in no contract they can legally deny me the Visa card. There is no way to speak to anyone of actual authority at Comcast, just reps who handles escalations. Even when promised a lousy $20 credit on my account I did not get it because the note was not found. I see complaint after complaint about Comcast online especially about the Visa prepaid cards. How are they getting away with their deceitful practices?

When call Comcast to get my bill prorated for the times they were out, nothing was deducted from my bill and when I suspect a business worker may have stolen from me the cameras were still not working. Now I have a monthly bill that keeps getting higher and higher a month. I have tried to call Comcast several times to just get a cheaper rate on my bill. I am not trying to disconnect any services - I just want a cheaper rate! I am on constant hold with customer service. Then I get disconnected from the rep and they never (!) call back after having my information. I then have to call back. Then I get transferred from department to department often times than not without warning and with no assistance to resolve my issue at all.

When I finally got someone on the line, I was told that I will have to pay an $800.00 early termination fee from home security just to get a cheaper rate on my bill. Again, not trying to disconnect any services, I just want a cheaper rate on my monthly bill. Why can't I do that without being penalized for it! I don't have any premium channels and paying over $200 a month. Will someone help this very angry unsatisfied customer?

I tried dealing with them on the bill I didn't owe so contacted the Attorney General's office. I was then contacted by a lady from corporate. She said I didn't owe anything and everything was taken care of. I wanted to make sure I never had to deal with them again so I searched around my house to make sure I had returned everything since they had sent me so many different boxes I didn't need. I did find another box and returned it. They told me it was in their system as stolen (wow the lady from corporate that said all was fine was not being honest). They did take it back and gave me a receipt for it.

A few months later I got a letter from a collection agency it had my name and address but someone else's social security number on the letter. I turned it all into the Attorney General's Office and that was that. Now two years later, I got a letter from a collection agency with all my info but the same amount that was on the bogus letter with someone else's social security number, only this time it was mine. I am so sick of these people. No one can get anything straight. You get shuffled around on the phone. They say you owe nothing and will not stop trying to collect. I refuse to pay for someone else's bills. Never chose this company.

I called Comcast and explained the situation. I told them that there was a box on my account that I never had and was never billed for. They said they would look into it. About a week later, I bounced a check. The reason was that they back billed me for this non-existent box which came directly out of my bank account (something I won't do again). I called Comcast and I was told that instead of an investigation for an obvious error that they would send out a technician to inspect the house to verify that there was no extra cable box. The tech came out and verified that there was no second box.

I called Comcast and spoke to Jessika and she said that the box was removed and a credit was given. My landlord had decided to continue the cable so we went together to switch the account over to him. When I did, I was informed that the box was still listed on the account and that I will be billed for it until it is taken off. I called Comcast again and was told an investigation would have to be done and that the investigation would be completed within a week. I called Comcast again and spoke to Ron. He said the investigation said that I was still responsible for the box and until I can prove that I do not have the box, which is impossible, that I cannot get this off my account.

Ron asked me to provide as much information about the issue. I even included a letter from my landlord. Ron told me that they would open another investigation. Another week passed. I get a call from Ron saying that he is happy to tell me that after review of my case, it was decided all I had to do was turn in the cable box that doesn't exist and they will take it off my account.

I asked Ron some questions about the box. I told him that I was told it was supposed to have been installed in the lounge. If so, when was it installed? Ron said that on March 22, 2007 a technician was dispatched to install the phantom second box. I said ok, if a tech was dispatched, I want to see the paperwork. He put me on hold and after about 30 minutes he came back and said he was mistaken, it was not installed by a technician. It was a self-install and was mailed by UPS. I said, "Great, you will then have a tracking number and a signature. I want to see it." I was then put on hold again for some time, then Ron came back and said he was mistaken again, it was shipped by US postal service. I know that cable boxes are addressable. I asked him if that box had ever been activated in my area. He said there were no records of it ever been activated.

I told him, "You do not have any paperwork ever linking me to this box. It was never used at my location and I was never billed for it for several years (I started being billed after the error was found)." He said that I was correct on all accounts. I asked him, "What does all that evidence show?" He said "That I need to turn in the cable box in order to resolve the problem." I lost control and started yelling at him. I think I called him every name I could think of. Since I was at work when this call came in, everyone in the cubicle farm heard me screaming at this guy. Ron was calm throughout the call. In the end, he told me that I have used up all my reviews and that there is nothing else I can do. (Remember, I have moved out by this time. I still have to pay for cable I am not using and pay for a box I do not have). I asked if I can just buy the non-existing box. I was told no. I asked if there was any way to close my account and just be billed for the box. I was told no. I have to have pay for cable until I return the non-existent box. He said that unless I turn in the non-existent box, I will be billed until the end of time.

I ended the call unsure of what else to do. Luckily, someone that heard me screaming at the guy, came over to my cubicle. She said that her mother was a supervisor and she would see what she could do for me. The next day, I was told the box was removed from my account and that I could now close it. After all the frustration, cost and aggravation, all it took was a couple keystrokes that no one else was willing to do. Their service is usually good, but when there is a problem it seems it is always a nightmare. I also have to deal with Comcast for data services at my job. I could fill up pages of problems that take months to get resolved. The problem isn't really the service. It is the people and the policies that make it such a problem.

Going online to warn people and to post your experiences is the right thing to do! I applaud you for that but you need to take it a step further and get the people involved who can do something about Comcast. The payoff in contacting the Attorney General will be in not only finally getting a resolution from Comcast for your own problem but also in knowing that by letting your voice be heard, you had a hand in helping to permanently put a stop to their unfair practices.

Now my internet has gotten so bad that it goes down 10+ times a day, this takes the phone service out as well and usually on demand. A week ago, a tech comes out, checks all my equipment, and says the problem is outside the house and that he will report it and give it a week and if it was not fixed, call for another appt. To be fair, it did get a tiny bit better, only went down 8+ times a day. O.K., so I made another appt. for today 5/7/14 and it was for 1-3 P.M. They call me around 11:15 to see if they could come early, I told them noon would be just fine and they said they were on their way. Here is where it gets interesting, at 2:30 I get a call asking if anyone were home and that the tech had come and gone. They called again after I told them they were wrong and my wife was home. The last time they called they said nobody was home. I called home and talked to my wife who was at home with 2 dogs (about 200 pounds all told) who do not let anybody walk past the house without very loudly letting us know. On top of that, the garage and front door were both wide open as my wife was going in and out doing front yard work.

When I called to complain and tell them that the only answer was their tech was lying, she said she would note this on the account and she promises to get us a tech 1st thing in the morning and after explaining we would not be home the next day, she insisted she would get a tech there. After repeating myself several more time, I asked for a supervisor named Manda, who said only his 1st name was necessary when I asked for his whole name. He then asked me again what my original problem was and said, "Oh, we will send this to the internet/phone techs" and they would call me so I wouldn't have to wait on the line. Still waiting. When I asked for credit on my bill for missed appt., he told me I would have to call (and no doubt wait) the billing dept. I (probably stupidly) have been with Comcast for over 15 years and it seems the bigger, more advanced they get, the worse the service gets.

Strangely, however, Comcast corporate office called me urgently that afternoon and insisted that the issue would be resolved by the end of the day - of course no one called and no more attempts to make contact were made. Today, I gave up - after being charged for two months for no service and a tech visit and a useless signal booster. I will take my business elsewhere. Beware of Comcast. I have filed a complaint with the Indiana Utilities Regulatory Commission and the Better Business Bureau and have signed a petition to stop the attempted merger with Time Warner Cable.

So far, I haven't receive one penny from Comcast. I called after that and I spoke in two different occasions to two different representatives and the first told me that they think I didn't return one equipment (the router). I told her that I had the paper indicating the equipment installed in my house and the paper with the equipment returned and they match exactly; for which I got the answer from the manager I spoke to, that I will receive my checks 7 days later. Since that conversation, 9 days had passed and I'm still waiting. I called today, 04/29/14, and the representative told me I have to wait two more weeks. For that reason, I am writing this complaint. Please, if anyone from the government can help me to receive my check, please contact me. Thanks a lot.

She gave me three different excuses right off the bat. First she stated that there was a past due amount from AUGUST of 2013 that wasn't paid off (We're in April 2014). Thank God she caught her own mistake quickly. Then she went on to tell me that I was under a 6-month promotion that have expired. I told her the only promotion I was getting was for Starz and Showtime free for 3 months... and those get canceled after my promotion, I don't get charged. That's when I reminded her that my account was and is under contract until April 2015. She went on to tell me this account was never under contract. Now I refuse to believe this since I specifically remember recording my name and social and agreeing to the terms on recording.

So we start arguing and I have to say, she wasn't willing to listen. I even advised her to put me on hold and review previous notes, since I've had numerous conversations with numerous representatives as of last year and as recent as March 2014 and that all have spoken to me about the terms and length of my contract. She told me the notes mention a contract but her system doesn't. She wasn't listening to anything I had to say. She argued with me, put me on hold and argued with me some more for an hour, and in that hour, I requested a supervisor 3 times. She told me the supervisor told her what to do, so there was no need to get him. 2nd time she told me he was unavailable. Lastly I requested a contact info to the corporate office. She put me on hold and came back to tell me the supervisor had advised her to go ahead and honor the contract deal for 12 months for the same amount.

I was fine with that, then she tells me it will take effect in June. That's when I asked her, I have a May bill in my hand for well over the amount I should be paying. It should start with that. She said I had to pay the May bill fully since the account was NOT under a contract and my "promotion" had ended. I disagreed. My account was and is under contract, regardless of what miscommunication is taking place on your end. She said she won't help me with the May bill and that's all she can do. I requested a supervisor for what seemed like the 20th time. Next came an angry male voice on the phone. I took another 20 minutes explaining the whole entire problem to him all over again. He said that he doesn't see any contract on the account. I told him to pull recordings because I was recorded agreeing to the terms. He went on to tell me, if I have proof of this, I should provide it, otherwise I'm wasting all of our time.

I asked him what proof? Besides the recording I was told to leave, the account notes from all the reps I've dealt with since April of last year should be there. He said Comcast mails contract agreements. I wasn't aware of that, nor have I received anything besides a bill and perhaps promotional advertising leaflets from time to time. He was not willing to listen, nor hear me out. He seemed to be in a rush, and like he stated, I was wasting his time. He kept asking me, "Is there anything else he can do for me?" over and over again to drown my talking. I told him the 12-month deal I was just given to match my contractual agreement amount, should reflect on my May bill, and he said, "No, like you were told, that starts in June." I asked him, "Why is it not starting in May?" He started yelling and he ended up hanging the phone on me.

I am 8 months pregnant, and I had to calm myself down a great deal. I was dizzy, lightheaded and emotionally upset at the end of that 2-hour phone call that got nowhere. After 2 hours on the phone with your company, the emotional and physical turmoil I've suffered was something I didn't count on from a company of your caliber. I pay money to receive service, not torture! I have worked as a customer service, and I myself am a customer of many things. I have never experienced such lack of respect and blatant disregard for professionalism.

In the morning, I contacted corporate and complained. I was called back by a corporate thug who told me I should be happy that they've even put me back on a "promotion" as opposed to paying full amount. And that this will be my last promotion. I felt belittled, disrespected and insulted. I should be "lucky"? I don't know when and how they felt the need to announce how charitable they were being to me for the services I've been paying for over 10 years. Their customer service is a lip service because based on the amount of complaints they have from former customers, current customers and soon to be EX-customers like myself, I really don't think they have a lot of time before they go out of business.

Coming from Cox I had no choice but to switch; however I despise the dish services but I am going to call them now because this is utterly ridiculous. If Verizon had services in this area, I would have switched in the first week. I've only had this service for less than a month and already have a $600 bill and for this price it is ridiculous. None of the agents are respectful or professional. No one is willing to give you accurate information, and the price is ridiculous. I will never recommend this company to anyone. If asked NO DO NOT GET COMCAST!!!!!! Switching immediately and I don't care what the fee is. That peace of mind is worth the cost!!!!!! I had to click a star to post but if I could, you would get a -10.

A week later nothing had arrived. I called tech support again. The representative found nothing in the notes that a new box was sent out. He suggested I go to the store in person and switch boxes. I did so. There was a very long line with only two personnel (the numbers indicated that nearly one hundred people were ahead of me). I left and returned later in the day. This time 60 people were ahead of me but there were four stations so I waited. The representative provided me with a DVR which he thought should provide the Spanish CC. It did not. I called tech support again. They indicated that the issue was not the cable box but the television itself (which is doubtful, because I had the same settings with Uverse and was able to get Spanish CC through its cable box). I called the television manufacturer who referred me back to the cable company. Three calls with three different answers and no resolution to the problem.

I have given up on this issue, but encountered another technical problem. The volume control will not control the cable box volume only the television volume. One of my televisions cannot be synched with Comcast remote meaning I have to use two remotes. With Uverse at least I could control the cable box volume not a perfect solution but I could get by. Still no resolution to this problem. At this point, I decided to cancel. I had earlier found out that TMC was not subscribed, despite the original sales representation that it was. The customer solutions person convinced me to stay with Comcast through some promotional offers and subscribing me to TMC. Despite the fact that I had already made five calls to Comcast with NO issues resolved, plus two trips to the store, I stayed with Comcast. One of the promotions included an upgrade of the internet service. This required an additional phone call to reset the modem.

At this point, I had made SIX calls to Comcast (a minimum of 45 minutes with numerous transfers) and two trips to the store. Yesterday, I returned to the store to return two devices that I was no longer using and to review my bill which was higher (excluding taxes) than the sales representative had promised. Again, the numbers indicated 80 individuals ahead of me with two stations. I could not wait and returned at the end of the day. This time there were approximately fifty numbers ahead of me but I decided to wait. After an hour, I was called. The representative received the two devices but could not explain the price differential and would not do anything about it. When I returned home, I called Customers solution. The call, including transfers, lasted 70 minutes. Once again the representative convinced me to stay. She told me that she adjusted my bill, and that it would be reflected in the next billing cycle. I asked what to do with the current bill and she advised me to pay the full amount and that any overage would be reflected as a credit in the next cycle.

I was uncomfortable with this, as I think it is unfair to overpay, even with the promise of a credit. However, that same night after the call, I noticed that two devices were deactivated each a parallel to the ones I had returned earlier in the day. Apparently, the individual deactivated the wrong devices. At this point, I have made at least seven lengthy calls to Comcast, an unnecessarily complicated installation which failed to provide the equipment requested, four trips to the Comcast store, technical issues still unresolved, and an erroneous bill on my account, and two devices mistakenly deactivated. This is unacceptable.

Apparently the tech did not know how to configure a business account and left. Two hours later another tech comes and says he is one of only eleven techs that can handle business accounts. He swaps out the modem. Wait an hour, then he leaves without a full check of the system. Later that even I started get complaints that none of my customers can reach any of my servers. I check behind the firewall and everything seems fine, but on the other side of the modem for anything coming in, there is nothing happening. I have called several times and the techs all tell me the modem is fine because they are testing from the modem on into my network. I try to get them to use a browser to one of my web pages or something and they just refuse to do it.

As I bang out this complaint, I am at the Southfield Library performing some tests to my network and everything has failed. I cannot reach any of the web pages and my radio station is dead in the water as well. Now I have to wait another 48 hours for a tech to come out and look at my network. By the time he leaves I won't be able to get out on the net then. I have lost over a thousand dollars because of this. I wish I had not done this and just left everything as it was. It seems that they bring new equipment in service to make money and very few if any of their people are properly trained. The tech on the phone told me that they were still learning the new business modems.

It seems that these new modems have issues that Comcast Techs do not know about. Everything looks good on their end and that is what they stick with. But when I can get to my websites and radio station just fine on the inside of the modem, but cannot get to them from the outside of the modem and the firewalls on the servers are down, then there is clearly a problem with the modem. These servers are directly connected to the modem. No other devices are between the server and the Comcast cable modem. I have a 1 o'clock appoint with them today and I have told them that if they cannot fix this, then put me back in the state I was before this so called upgrade. I have lost serious money and time, which I wish Comcast would have the decency to pay me. I can't type anymore, my nerves are shot.

I stated again that was not what I ordered, and after going round and round with them, they told me a rep would contact me 48-72 hours. They never called so I contacted them AGAIN, and was told that I could upgrade to the Blast Plus but at $79.99 mo + 10 HD upgrade. I have already received my first bill, service hasn't been up a week yet, and they are billing me for an additional cable box that I do not have. The 4th conversation ended with being told that I would be contacted within 48-72 hours again.

I once again got fed up with the rotten service and my 12 yr old who after everyone went to sleep would stay up watching the Good Shows as the kids call them that DISNEY only plays at 2-3-4am? Not one of the 4 DVR units worked. So on March 19th I called to cancel services. Now April 15th Services still show LIVE in our acct. Still being CHARGED! SEVERAL calls to customer service one had the gall to say service was never cancelled (but yet I have 3 emails saying it was). One customer service rep gave me the 3rd degree of WHY I am cancelling service? Seriously? How does because I ** feel like it sound? Because it’s really none of your damn business. Email response 5 days ago was “We will call within 24 hours.” As of yet not 1 phone call and now got charged for a NEW months of services! So now we are on 2 months of a $200.00 each month of service no one has used.

I have been with Comcast for over 10 years and have seen my monthly bill go up and up every year without my adding a thing. When I read the complaints on Consumer Affairs and My3cents.com, I am horrified at the trickery and abuses these companies go to, to get money from their customers. People need to take action and get together and report this to the Federal Communication Commission and also get a "class action suit" against these abuses. If we don't take a stand, the abuses will continue and get worse.

So, I am being charged for a program that is not showing. I asked to speak to the manager and she put me on hold. All of a sudden, the call was dropped. I called back and added an option of a follow up call within 30 minutes. Xfinity customer service offers that option in main directory. Another representative named Joseph was more professional and handle the matter promptly. I informed him that I could not receive a refund according to the last representative and her manager. I told him that I am paying for a pay per view service and yet I can not see it. Now, I can't get a refund. He told me that he will be reimbursed for the charges. He was very surprised that the initial phone call was handled in that matter.

We ended the phone call. I awaited for the follow up phone call within 30 minutes according to their policy. No phone call was received. I am very angry because initially, customer service said that they can not give a refund for this service. I purchase a pay per view and yet, I could not see the program. Then the manager states that they can not issue a refund. It took me second phone call to finally receive the refund. Horrible customer service.

The tech came out and found no issues but discovers that I still have a filter on the pole which must be removed. The filter originally had been placed by Comcast to limit my TV channels to about 2 dozen basics. He said it was supposed to have been taken off by them in advance so that my DTAs would work. Fine - my TV reception was restored with all 3 DTA boxes..

Then I get a bill for $50 - "Failed Video Installation". I called customer service and explained that they had failed to prep their distribution plant properly for the new DTA devices and that the tech had merely completed that work. The offshore script reader said if a tech comes out, it's always $50 (at the time, now $99), period. That led to an explosive 40 minutes with the first rep and then his supervisor. The latter was poorly trained and had no real idea how the system works and clearly wasn't prepared for a knowledgeable person. This was my worst customer service experience ever. Note that Comcast is cheating the customer here since they are trying to bill for elective plant work on the far side of the customer demark for their own benefit and evidently hoping few would notice. Likely a legal issue could be made of this, even a class action lawsuit. This is dishonest, if not illegal, business.

On the same day I drove to the store, a 25-mile round trip since they closed my local one. Those folks did reverse the $50 charge, I thought this was a fluke, but a friend called and said the same thing happened to her, and she had to go to a lot of trouble to reverse the charge as I did. I wonder how many people weren't paying attention, perhaps on auto pay, and just ignored this spurious charge. It appears to be illegal, again because they're charging for their own elective plant upgrade on the far side of the customer demark.

My friend reminded me that the "free" DTA boxes weren't going to stay that way. After a period of time, they would be billed at "market rate", which then appeared to be $1.99/month. That would be $6/month on my bill. Note that the Comcast CEO, Brian Roberts (Wharton School of Business graduate), received total compensation of $29.1 million in 2012 (Philadelphia Business Journal), and we have to make sure he gets fully paid.

The DTA boxes provide very low resolution SD quality viewing, probably as a deliberate incentive to upgrade. And upgrade I did - I put a UHF antenna on the hill behind my house and now get 28 channels over the air for my 3 TVs. Not only that, many are in 1080i/720i HDTV quality. For instance, PBS KQED is perfect 1080i, not the low res blurry SD quality from the Comcast DTA. I returned all 3 DTAs to the Comcast store and got a receipt. Now I only have Comcast broadband, which works well, except that it's too costly. I own the modem - they charge $84/year to rent one.

Comcast is unfortunately a monopoly so there's no viable broadband competition. Every device that Comcast drops in your home is a miniature Trojan Horse filled with virtual elite robbers instead of armed soldiers. I shudder to consider the proposed Comcast/Time Warner merger. Comcast's only interest appears to be short run profitability, speedy growth, and shareholder value. They appear to be betting that for at least a while they can get away with having myriad disgruntled customers. I wrote my senators strongly suggesting they must "kill it before it multiplies", as they say.

I also noticed that person who set up my service drilled a hole into the side of my home and did not inform anyone that he was doing so. By all of that happening my HOA President informed me that I would be fined a fee every day until the cable was removed from the side of my home and from my neighbor's backyard. I came home yesterday (4-12-14) to notice that the cable was not any longer visible and that means someone came to my backyard and did not let me know that they were coming.

My next issue is that I called Comcast about my first issue to inform them about the cable in my yard and in my neighbor's yard and that they drilled into the side of my home without my permission and that my HOA informed me that I would be charged a fee every day until it was fixed. As I said before, I was on the phone with DirecTV and I informed her that I was trying to order service for TV and I came home to what I informed you above. When I say she, it was like the 4th caller I got transferred to about this issue. I was on the verge of already canceling my service due to no one being able to tell me anything!

She informed me that she would be able to fix my issue and that someone could most likely come out that day although no one did come out that day. They did not come out until 4-12-14. She also informed that she could offer me a great deal with them with a TV/internet double play. She told me that I would get over 80 channels along with HBO and some other movie channels along with 25 megs of internet speed all for $44.99 a month and that it would not be over $50.00 for everything on my bill. I agreed to have the TV installed since the price seemed to be a good deal. I was also informed that I would be contacted about the first issue by one of the special departments but have yet to be contacted. This is the Comcast ticket number- ** for the issues that I have informed you about from the first issue.

My third issue is that my installer came out to hook up my service and after everything was hooked up, I noticed that I did not have any of the channels that I was told I would have. So I called the Comcast support number and talked to five people before I got to someone who said they could help but all she wanted to do is upsell me since I was not given the correct service. She told me that she does not know what the person before her did but she cannot do that and that the only package she can offer is for $89.99 or $99.99.

I do not understand why one person can offer me something and it's on recording and they will not give it to me. I had my phone on speaker phone the whole time I spoke to both ladies about issue number one and issue number two so I could not be told they did not say what they said. I find that everyone needs to do their job and be honest with the customers. When I asked the last lady for the number to corporate and her name and the name of the lady I spoke to before her, she hung up on me. I find that to be crazy that I cannot even get a number from a customer service person to call and talk to the corporate office about my issue. I come to think that they may train their employees to do this so they don't have to fix issues.

I would like to have Comcast to train their customer service agents to not transfer the customers to 4, 5, 6 different agents and not get anything resolved along with not hanging up on the customer and if they want to claim that the call dropped, then call them back although I know it was them hanging up on me. I would like to have Comcast fix the price and if not better give me a better rate. Then I was quoted of $44.99 for all of my cable and internet so that it does not have a bill go over $50.00 a month. I would also like for Comcast to pay my HOA fee that I will be given due to this issue. I hope that someone with Comcast's corporate office will call me so we can talk about what can be done to fix the issues at hand.

They sent me new equipment for every tv... SO EXCITED!!! Right? WRONG!!! Received my new equipment. It didn't work. Contacted customer service. They sent me new equipment again. It didn't work. Called again and they were able to reboot it, and it worked. Get my bill. My bill was $40 higher. They charged me for their equipment not working each time and for having to send a signal to reboot it. That was called a "technology fee". There were charges for HD, DVR that they said wouldn't be charged. There was a fee for "change of service". I guess that was when I called to renegotiate my bill.

So to sum it up, the "credit" they gave me for paying too much, they just added new charges and got that credit back. The agreement originally made was that my bill was $99.99 for tv and internet. Four months later, my bill is back up to $184/month and when I call each month to discuss it, they just politely tell me that I didn't understand the arrangement. So I'm sure this will show up on my credit now. I now have DirecTV and LOVE IT!!!!!!!!

More calls to the billing department and then passed onto the Tech department. We were told that YES you did watch these movies on your second line and Comcast has the times and dates. The second line is in our guest bedroom which doubles as our home office. The television in that room is only 13 inches while the Main television in our home is in our living room and is 70 inches.

What in God's name would we watch movies in an office on a small screen when we have this large television? Did the Comcast rep have an answer? Of course not; he even suggested that someone in the house might have watched these movies without telling anyone. Since it's only my wife and myself and I have out of the country since January that would have been impossible. This rep had the nerve to say that he and his fellow techs had never heard of such a problem and that we must be lying and trying to get out of paying for the movies. That did it.

I told this clown that to accuse somebody of lying was beyond the pale and I was filing a formal complaint with the FCC. He quickly changed his tune and insisted that he was not saying we're lying, only that nobody had complained about this happening to them. I told him transfer me back to the department handling cancellations. Finally somebody there realized that I was entitled to these charges being taken off but it would need approval. With that I told her to cancel my entire Comcast service. Without a doubt, Comcast justly deserves the title of worst company in America.

We now know what kind of company Comcast is: the kind that stoop at any low level, including lies, to rob their customers systematically. Comcast also has the worst quality of staff in its customer service department. Most - if not all - "tech support" are overseas. They read off the script and promise customers all kind of stuff that never delivered. They told us a technician would be coming the next day, but no one came! And this wasted a lot of our time waiting!

They failed to cancel my service and instead sent me a series of escalating bills. I had to cancel with them a total of three times before they actually canceled me. They sent a box for me to return the equipment, which I sent back the very next day containing the equipment. They called three more times claiming that the equipment had not been returned. Every time, I gave them the UPS tracking number, date and weight of the package. Each time, I was assured that they would take the equipment charge off of my account.

Next, I received a letter from a COLLECTIONS agency for unpaid charges. Comcast claimed that I had not canceled within the thirty days. This, again, took several phone calls to resolve. I am hoping that my Comcast nightmare is over, but I have spent countless hours dealing with inept and rude 'customer service executives.' I have spoken with employees at all levels, sometimes being re-routed 4-5 times in one phone call, and several times being cut-off altogether.

I am writing to you to add my voice to the apparent throng of people who take issue with this company's practices.

It was frustrating, and I spent far too much time on this matter. I filed a complaint and I was referred to their retention agents. They wanted to keep me, but they were wasting their time. I wanted no part of Comcast. They gave me back a check for one month's worth of service. I don't understand why they kept that modem on the approved list if you couldn't use it. About 40 miles from us in another town, I found a Comcast customer using that same modem model we wanted. It was highly rated, but they would not permit me to use it. I found out about this model on a customer review at Amazon.com.

When I spoke with the various Comcast customer service personnel, I never knew who I would get, and most of the time, I was routed to different personnel around the country. Virtually, each time, I had to start from the beginning about my problems with their service. So, we transferred over to ATT U-verse. It's not perfect, but it's the only other ISP in our area. Their free Wifi equipment is okay, but somewhat weak for the whole house. So, I bought a Amped Range Extender/Repeater. This really works great. Consistent speeds, and I check the speeds almost every week to make sure we're getting the speeds under our contract. We live in a HOA, and I was one of the first to transfer over to ATT U-verse. Now, there are more users because my Wifi finder identifies ATT U-verse users. Amped includes a Wifi Analytics tool to identify all users in close proximity to my house. Comcast lost a lot of users in our community.

They get the run around, too. Still today no service. I call the customer service number and get just a fast busy. I emailed the person who sold me the service and told him we were going to cancel our contract. No response. I emailed the coordinator of phone switching. A couple of return emails yesterday. Today, no response. This is the worst service I have ever had with any company. How would you like to be the patient trying to reach us? They are now putting our patients' health in jeopardy. I wish I had gone with another company from the beginning.

Issues are that (1) Comcast screens the content of the internet and denies the access to foreign TV channels... their excuse is that I am not paying for the extra TV channels (my contract is limited to 80 channels). (2) Since the TV is bundled w/internet Comcast is able to censor what I watch. (3) Why do I have to pay for something that I don't consume? (4) Why is the broadband manipulated, denying equal service to all?

Is this legally possible? What happened to good old Adam Smith? How is that the market dictates what I buy and I am not a part of the market? Where is my rational choice?

I specifically asked about installation charges and start-up costs prior to ordering the new bundling package, and was told there were none. The night before the installer arrived, I received a last minute email outlining installation costs amounting to several hundred dollars. This was NOT part of the deal, and resent being lied to. I don't like your hardball bait-and-switch tactics. Frankly, this constitutes fraud. Luckily I discovered these things before I opted for your service. If I had found out afterward, I would have called the Better Business Bureau. Maybe I will anyway. I will say that the installer was very nice and polite, and I feel bad that he wasted a trip to my house.

When I ask for the date of my starting service, that aren't able to provide that information, they are also incapable of proving any information about what you are paying for. I am not able to see all of the channels I am paying for. After going through ALL the procedures of making sure everything is working properly, it has been 4 months, and I am still paying for channels I cannot even watch. You are constantly being transferred to a department you don't need, ending up waiting on the phone for hours trying to get what you need just to end up getting what you did not ask for.

I had a technician who installs cable too low to the ground and a truck was able to hit the wire and take as far as he was going and was charged for his incompetence after he sat his behind in my house to drink water and rest. The cable boxes they give you aren't any good, which was told to me by a technician, which tells me Comcast truly DOES NOT care. If you live in the Tuscaloosa, Northport Alabama area, there is another cable company trying to expand. It is called U-VERSE.

It is still expanding; even if you're not able to get it now, don't worry. You will be able very soon. My advice, until then find another company to go with, because Comcast isn't doing anything but RIPPING PEOPLE OFF. They are just fake as their advertisement. If you want to stop Comcast from doing what they are doing put a limit on what you get, tell them what you want, don't let them tell you. Because the more customers they lose, the better they will get the picture.

Remember, they call themselves raising the payments, only because they think that you need them. Companies reputations isn't what they make them, it's what WE make them. If Comcast wants your money, MAKE them earn it. There ARE other cable companies and they WILL be coming to your area. DEFINITION: Comcast- Bunch of thieves thrives to fill their pockets to take advantage, care as less about the customers and more about the pocket.

Sounds simple: a business needs two locations, if only for a few months. One CSA flat out told me we could not have two accounts, another told me to report her for being rude when I was searching for answers. As a matter of fact, I was advised several times to complain about particular Comcast employees. Why is it policy to throw co-workers under the bus? The problem isn't the individuals as much as the extensive bureaucracy, lack of communication, poor training, and total lack of accountability this conglomerate has. Back to the story: despite repeatedly being reassured that we would receive our services as asked for, they cut off our phones early before we moved to the new location. It took over a week of calling on our cell phones to have them restored, after hearing several different stories. The actual installation of the phone and internet service at the new location went very well, our local technician was very good. However, our members, volunteers, board of directors and vendors were unable to reach us for a long period of time.

Having the old number was crucial as much of our communication is through the telephone. As it turns out, Comcast not only permanently disconnected our old phone number, it belonged to a different telecom company and we now have to pay to get it back. Fine. I sent in the paperwork over a month ago, was reassured that it was going to be expedited, but two weeks later, there was still no service. I had to call in yet again to find out what the delay was. Yet another Superman took over the account and explained that they never received the paperwork, although I have confirmation that they had. He promised it would be taken care of, along many apologies and excuses. ("We're a large company, ma'am, you can't expect personalized service". Yes, he said that.) I asked him for an update two days ago, no call, no email, silence. We are a small company, but there is no excuse for the perpetual screw-ups on a very simple order. How do they handle large companies with multiple locations and phone numbers?

While the technician was here, he messed with something on the TV which made my dish go out with my DirecTV. He did nothing to fix this and just said sorry and left. Not only did I have no internet when he left but I had no TV either. I was supposed to start my new job the following Monday. The next available appointment date was not for 2 1/2 weeks. I was told that they would push my install through and someone would be out here by Sunday at the latest. I was not confident in this but wanted to give them the benefit of the doubt. That was my mistake.

I got an automated call that afternoon that they would be at my house the following morning between 8-10 am. At 10:30 I got another call from someone to reschedule my MISSED appointment. I asked to speak with a supervisor and was transferred 8 times. 8 TIMES!! Having to retell my story each time and provide them with information to confirm my identity. I was finally transferred to someone in the billing department that attempted to help me. This is ironic as I didn't even have a bill yet as no service had been established. She said she was sending an email to dispatch and someone would call me back to tell me when they would be here. I did not go to my last day of work because I was under the impression the matter would be resolved that day. Nobody every called or showed. I spent the entire weekend at home....waiting....still nothing. Finally TUESDAY they came out and the technician said he didn't need to see a letter... He did the install and left. He told me good luck with complaining as they don't care.

I had purchased a bundle that included internet, cable, and home phone because it was less than a bundle without a phone. I was told on the initial phone call that I would not need to have an actual home phone. I tried to use the services on my TV but they had to be set up with my Xfinity account and in order to verify my identity I had to call them from my home phone. I was told on the customer service chat that I had to go out and buy a home phone to call them from to verify my identity. Shouldn't the phone I called them from to set up the account be enough verification? The technician didn't even install a phone line.

My experience with Comcast thus far has been nothing but SUCKTASTIC. I am tempted to move just to have another option for an internet provider. If you have another option then I strongly recommend that you take it. Don't give them your business. The technician said so himself.....they don't care.

After about 5 months, I decided that I wanted to have internet back at my apartment. I called them and when I spoke with a lady over the phone she informed me that a tech would have to go to my apartment to install the internet. I informed her that I have cable service through them and that I had already paid a tech when I first got my service at that apartment to install the internet. I told her that all I needed was just the modem and for them to re-connect my service, since clearly I had internet from them in that same apartment 5 months, prior. The lady would not accept my information and she pretty much took it upon herself to schedule a tech to install my service.

My frustration was that I had a number of friends that had Comcast internet and none of them needed a tech to install their internet when they moved. I was there, so I knew that I didn't need a tech, especially since this apartment had internet before. I ended up having to pay the tech to just dial on his cellphone and tell them to connect service. By the time he had arrived I had the modem installed and connected to my computer. He literately did nothing more than just show up to my apartment, walk in, call Comcast and leave. Now, I've moved about 4 times since then and it's funny how no techs have been needed to install my service at a new house! I just feel that that one lady made Comcast as a whole look bad to me, just because she was poorly trained or clearly wanted to charge customers for tech service.

Aside from that, I've had nothing but positive experience with Comcast since 2007. I now just have internet because I never watch TV and when I do, I only watch the free local channels. The internet is fast and I haven't had any issues with it, either. Just a modem that was too old and it stopped working property, it would constantly disconnect but that was a modem issue and not the service. Customer service was very helpful and replaced my modem immediately.

From what I was told in the beginning, they were going to transfer out of his name into mine and then that's when the trouble started. On Jan 3, 2014, Alan ** and myself returned home around 8 PM and found out service was interrupted and set top "Not Authorized" bill current and up to date. Called in to Comcast. The lady representative said, "Indeed service was interrupted," and she couldn't do anything at this point because the transition was in process to my Jan 6 install and went without till that Monday Jan 6 install. As we were speaking to each other, she noticed that the way the transition was wasn't done right and proceeded to start fresh and do the install from scratch.

Comcast lady rep. said when the installer comes, he will take the existing set top box and installed another one to accommodate my install request and to make sure that the installer gave me a receipt for the one being returned. The installer came, did the work. No problems. I signed the work order along with him of equipment installed and equipment returned without a hitch at that point just like I was suppose to. Needless to say, that's when the billing issues started. Alan received his final unused portion of services not used and then the double bundles appeared on my bill. I made numerous calls, spent days on end, it seemed one rep. after another. The next to the last rep I talked with I explained I subtracted the 3 months of billing for the bundle I did not authorize and paid $62.37. One bundle was $43.00, the other $59.00 and some change in which seemed to be okay and said at this point everything would be straightened out.

At this point, we went through the finalizing. She did hers. I remained on the line as she requested, got disconnected. Called back, got a different person. Now things are not right and go through all of it over again. Then there's a price difference - one to the other didn't match. I had gotten cut off 5 times trying to get this taken care of. Also in the meantime, I agreed to do their customer satisfaction survey. At this point I was at the end of my rope and answered highly dissatisfied then get thank from the recording and click disconnected.

Now today 3/23/14 get a text message, "You have a past due balance of $129.00," and at a boiling point with the whole shooting match. Daughter-in-Law and my son said we will go down to their office on Tuesday and get someone, whatever it takes one way or the other or going to 2 news organizations and the Better Business Bureau. I have read the reviews of Comcast and noted that 2,000 complaints in one month, 1.5 star rating of that company. From what I gather, there is something to the fact they are merging with Time Warner and it's been forwarded the DOJ in Washington D.C. for their totally out of control business practices. Who gets away with this.

At this point, I'm going to write to our Florida Senator and see if they are in the process of helping the folks out on this matter. All I want at this point is my bill corrected. I have all the paperwork, the rebate check that was deposited into my bank account where the previous account holder Alan ** is secondary on the account. Check cleared Comcast Corp "The Bank of New York Mellon" in totally at a loss with this. Is this incompetence or what?

I have researched and found that this is a wide spread problem with Comcast fraudulently charging its customers for equipment that is customer owned and when customers realize this Comcast refuses to refund the amount owed to the customer. They have also sent a collections agency named Equipment Recovery Services in an attempt to collect the modem that I own and they admit I own. The collection agency calls multiple times a day via an automated dialer and leaves a 49 second automated voice mail message each time.

I fought for a security camera - just the camera. Well the tech came, never heard of just camera. Was usually a user installed product but a rep made it a tech install 9 am till 1 pm. No not the tech, the Comcast area. They call, would not listen to me or tech reset my password when me and the tech said it’s working and not the problem. I saw they were playing games. Didn’t know but let’s act like we do. The Comcast side missed what they all should know. My router settings were off. Me and the tech figured and fixed that with no help from Comcast. Now all installed just to find out I have an expensive best I have seen (I am a security specialist retired and retired response officer). I have looked hard and not many cameras out that can make day out of night. Most of my work we had to install an IR Flood to get these pics.

So I have an evidence dream camera that could be used for evidence because it’s so clear. But it’s useless. I can't use it Comcast website for their home security the toddlers. My wife works with could have made better. It won’t stay logged in. It won’t full screen 20 or more flash capture image capture programs free and pay. Can't capture or record. It can't tap into the home hub, absolutely no way. I have yet to find to use your own software. Now their software every 5 min for 15 sec. What the is that joke a night has over a hundred or more clips. I had many times car there. I went out to start it. No car there poof now car running. Made wife clean snow off. Nope now car is gone.

One time I got her coming home. There's car, there's her. Nowhere is she. The police laugh so hard at this stuff. O they also give a nice door trigger. Hmm outside cam pointed at walkway and car anyone else see a problem with a door triggered alarm. I have all emails CEOs, the head the committee. You email them. They all drop you to a lower person. Wow what caring heads. What a well run company. There are free to use camera software that could be used to manage their cameras but no. I should have gone to Walmart or eBay and got an IR Flood then I could use the bloody thing. Wow I trusted and wasted time and money on crap.

I also see a trend to use the cloud - a service found to have problems, flaws and fills fast Google it. Then smart phones and tablets. Everything X Series cable boxes the phone features. You have to have new smart phones or tablets. I have government Safelink TracFone text and talk. I don't want the bloody web my email a so called camera or camcorder or stupid tablet. So because I like old school Comcast punishes us. Sorry voice commands on X Series Box is smart phone. I wanted better phone number blocking. They said “O we have a new cloud service.” Then what’s your smart phone; what its my home phone; why do I need a smartphone to setup my home phone.

So us Backwoods don’t want new crap are left behind and told screw you. They move so fast and put so little time in training and getting service reps better trained and equipped. No let’s barrel ahead and screw if the reps know anything. I want to leave but I can’t. My area no other providers. Frontier bad ratings, slower internet and wife has co-workers who hate it. The rest no options. So like prison you’re stuck in your cell with bubba Comcast screwing you up the **. If it wasn't for my wife I would dump them and leave them what we owe and never pay but she needs the net for work and her relaxation is TV. Me I have a terabyte drive music music vids movies. I could live off that and DVDs. I was raised outdoors not hanging inside, only night family TV. So it’s really easy for me to leave but have to keep the women happy and distracted so they don't bug us.

I email and call the top numbers daily and not getting anywhere. If you Google Comcast you can get most all emails and numbers. Sites ask for membership. I just do trial with a fake name and one of my 5 emails then those sites tell what they don't realize is hanging out in the wind to be found. But useless they won't answer or do much a few discounts money off account and that but that’s to me like giving your kid ice cream while beating the hell out of them. O well, welcome to screwed and stuck unless you go without or sat. Thanks Comcast my ** hurts. I need a good Proctologist and soothing ointment.

By the way, this Representative was an Executive from the Philadelphia Corporate Office. That told me everything I needed to know about Comcast! I called back and immediately cancelled my pending install. If the people at the top are like that, you know what you are in for. Everyone I have spoken with has had nothing but BAD things to say about how they are being ripped off by Comcast. I have heard countless numbers of horror stories of being overbilled and overcharged.

So my advice to anyone who is considering getting service with Comcast is to do your research! My advice to you is to cut these sharks loose Today! and find another option in your area! Don't be pulled in by their empty promises and enticements to try to keep you as a customer so that they can keep their hands in your pockets! Walk away while you still can!!

A couple of months after the tech's visit, the pixelization disappeared. Today, they cut off my TV and Internet service. I tried to contact Billing but, to no avail. I went down to their Center and they could do nothing. Finally, I got to Billing and stated my case. They filed a case number and said I would have an answer in 24 to 48 hours as to the charge removal. I paid them their, undeserved bill, with the understanding that I would receive a credit but, no guarantee I was told by the originator. What choice do you have when they are the only show in town? They are too big and like the robbers barons of old, need a T.R. to straighten them out. But, we don't need regulation. What a joke! I hope the arbitrator is a Democrat. Monday, I will call to see what happened. Charging me for their problem is not my concern. They have a lousy organization and care little for people - just profit.

We have had our service suspended even though we have paid the huge bills in the past, and then they have lied about suspending service saying they show no record of this! Recently we had a technician out to check our modem and our cable box and he indicated he thinks we need to have a full survey of the wiring in our apartment, a charge to us even though it is not our responsibility to maintain the wiring service in a place we rent! Also we had a phone number ported from Verizon to Comcast that took four months for them to port - another ploy by Comcast to screw with their customers and add additional charges!

They keep telling me to take my inefficient modem and cable box to their local center to exchange - the only problem is when you go to their center you have to wait for service, sometimes as long as an hour, and some of the representatives are rude and nasty to the customers! Since when does a customer who is having problems with equipment have to wait to get it exchanged? They are nothing but a monopoly and should be put out of business! I am seriously considering cancelling any cable service and looking to another internet provider soon!

Also, they say that if I just get the internet (which is what I originally thought I was ordering), I will have to pay 66 bucks a month for just that. So frustrating. The customer service was awful. I mean hey, do they want my money or not?!?!?! They say they will turn me off next week and then charge me for that too. I tried to pay them today and set up another payment for the first of the month, but they refused to do that. They are rude. Every single thing you want to talk to someone about... gets you transferred to another section/person. Come on Comcast, get it together!

According to their customer policy, if installer comes late, after 2 hour window, they credit my account $25. That day installers came at 12.45 pm, 45 minutes late. At 12.15 pm I called them to find out if the installer is coming. They answered yes, and confirmed that they will give me $25 credit. That day they did not install the service, saying that their cable outside was too low and another line technician should come and fix it first. 2 days later technician came and did nothing, saying that everything is fine and scheduled another appointment for installer. 2 days later another installer came and told me that the cables were too low. He called to the office for line technician to come again. Next day line tech came and told me the same thing, that the cables were fine.

I called to Comcast, and they called a local office right away. A few hours later another installer came a finally installed the internet. I called to local office to find out what was going on. A few days later, a supervisor from local office called me and apologized. He told me he looked at my account and said that Comcast waived installation fee and credited $25 for installers coming late first time. About a week later I received bill in mail, and there was no credit or adjustments, plus installation fee was not $34.99, as stated in confirmation email, but it was already $39.99. Called Comcast again, first they told me they will take care of it. 2 days later I could see only that they reduced the bill from $87 to $67, only $20 less.

I called again, this time they said they can only reduce installation fee in a half, that was those $20 for. But they cannot issue $25 credit, because they did not have a proof that installer came late. In their system it was showing that I was given appointment window from 8 am to 8 pm, and that I called that day at 12.15 am. And installers came at 11.06 am, which was not true. I told them that I have a copy of email with appointment confirmation from 10 am to noon, and a automatic voice mail reminder from them. They did research, and told me they found a copy of an email that was sent to me and finally agreed to issue me a credit in the next 24-48 hours after my last conversation with them, which was on March 4th, at 10 am. Today is March 7, 10 pm, and no changes on my account have been made. I did record my last conversation with them, when they agreed to give me a credit and have a copy of it.

Unfortunate for us Comcast dropped the ball and did not have our services move as requested, I had to call Comcast the day of our move in order to get our services activated. Several issues presented themselves from that moment forward. 1. You changed my home phone number to another number and left a recording on my original phone number letting callers know the number was no longer in service and then directing callers to contact me at ** (my limited use cell phone). 2. You had my account blocked from me being able to login. I had to contact your customer service to get access to my account. 3. When I finally was able to login successfully I found that my bill was astronomical. I contacted your billing department and was told my bill reflected an extra month due to being a new customer. I tried to explain that I had been a long time customer and that we had only moved our services. However your billing department couldn't understand me because they were in the Philippines and didn't understand what it meant to move within the same area.

Every time I called your company to have this resolved I got forwarded to another country and either they were unable to understand me or I couldn't understand them because of the language barrier. Our issues are still not resolved and I expect they never will be resolved.

The tech told us that the signal coming into the house was -8 db when their spec was suppose to be -10 to+10 db. Even after I told the supervisor that the outside line had been damaged when tree branches fell on it multiple times and I had to rehang it and that our service had been cutting out before we upgraded and the original tech had told us that the line coming into the house would be replaced, I had to threaten to throw their equipment out into the street and cut down their wire from the pole to get him to agree to install the new outside line.

After 3 days of waiting at home 8 am - 8 pm missing work and school the new line was installed and I still was losing service. I tried using the better business bureau next. THIS IS COMPLETELY USELESS!!!!! TO GET A BBB RATING OF A+ COMPANIES ONLY NEED TO RESPOND even if their response is to tell you sorry your S.O.L or f.u. This got me a response that gave me my 7th work order number. They sent out a tech. I made him measure/test every out let after they cleaned up a rats nest of wire the first tech left hidden in our attic. (Tech even took pictures to back bill the contractor that originally short-cut our install).

Dimetrea from Executive level care was responsible for this BBB complaint twice now, she has tried to close the complaint without verifying my issue was resolved. I was only issued 1 $25 credit for a missed visit when they had missed 3 days worth of appointments and they claim I was issued a $45 credit toward my 1st months bill but that was part of the original promotional deal. Our first bill was $345 after their credits for phone internet and high def TV. This is nowhere near the advertised rate of $120, our next bill was $160 with taxes. Apparently no matter how much time they waste of yours it's only worth $25. Their guarantee is completely worthless and is false advertising. Just like their ad claiming they are better than U verse and its old wires. They are using old wires just the same and even if you are at the bottom of their specification it's good enough.

If you want your equipment installed right, ask the tech for their tech number, if they give you a phone number kick them out of your house!!!! If you get a 4 digit number you can relax a little your equipment will be installed half ass right. And be prepared for them to try to talk over your head like your an idiot. This is the mistake 3 of the tech made. I am electronics tech myself! I had -8 db signal coming into an amplifier and then split off on a 3 way slitter. This Crappy installation is acceptable to them!!!!!

If you are having similar issues file complaint with the BBB 1st, the attorney general of your state 2nd and the FCC 3rd. There are many people out there trying to fight the monopoly of Comcast. If your like most people like me, your choices are CRIME CAST OR SCREW VERSE. This is called a MONOPOLY and it is suppose to be RESTRICTED and REGULATED. So why are we FORCED to choose between LACK OF SERVICE and NO SERVICE or PAY OUT A$$ FOR SERVICE WE DON'T GET? WE NEED TO JOIN TOGETHER TO FIGHT BACK!!! Before Comcast consumes all and we are forced to abide!!!

If your ATTORNEY GENERALS OFFICE is worth a ** send them Comcast's guarantee. And explain how your experience has failed to live up to their advertising. I am sick and tired of these corporate oligarchy's ruling or way of life. MOVETOAMEND.COM. Join now and sign the petitions to fight back against CORPORTOCARCY!!!

When I called customer service, I received a runaround with no resolution. I wrote the CEO of Comcast and enclosed a check for a month's service, with no reply and they have not cashed my check that I sent to the CEO on February 19. Since then I have received calls from Comcast threatening to turn off my service because I will not pay their inflated bill for services that I was not informed about. I have been attempting to reach the Best Buy manager for three days, but he has not returned my call. My option is to go to the store and speak with him. My next option will be to go to my local TV station which has a reporter that chases down circumstances where that consumer has been wronged. Comcast falsely represented the terms of their service. They are unethical. Somebody there needs to go to charm school. Admitting their deception and correctly billing me would be a pleasure.

I am extremely disappointed in the way Comcast portrayed a service package and an installation date to me as a consumer that was never available in the first place and that I was dumped into the lap of an offshore third-party company to handle my dissatisfaction and who has no authority to assist me (the consumer) with my concerns I have as it pertains to the bait and switch practices I have fallen victim. When I asked for an escalation number to voice my concerns I was told to go to Comcast website. Being that Comcast has a monopoly on cable services in Jacksonville my concerns about Comcasts unfair practices as a consumer is warranted for regulatory review. Prior to my filing complaints with all the regulatory agencies and advice from my attorney, I wanted to first provide Comcast with the opportunity to assist me with resolving my legitimate concerns pertaining to unfair consumer practices.

Please contact me ASAP to attempt to resolve the issue and restore a customers confidence.

Comcast is insisting that this was a case of Identity theft and not a mistake of Comcast. I've filed a police report at the advice of Comcast and even the officer taking the report suspects that it was a mistake by Comcast. I feel that I am entitled to receiving the statement that damaged my credit but have tried many ways of getting this without cooperation from Comcast.

My son is coming to pick me up to take me to the hospital right now. The vision in one of my eyes is still blurry even now. It was fine before I had to deal with Comcast Cares support. The stress of hours upon hours of trying to get my issue resolved with Comcast just caused my blood pressure to rise out of control and this happened while I was talking to a Comcast Customer Care representative. My issue with Comcast still remains unresolved.

I am so scared. I am so glad I did not die as no one came to my house to help me. I could not get to the phone in time, so I begged the representative to contact emergency services to help me. I was not able to read anymore since my vision got blurry. I was able to type since I am able to type without having to look, so I was hoping that by begging the representative to call for help for me would result in an ambulance to come to my house. But no one ever came. God must be looking out for me. God bless you all! I am very glad to still be alive.

My mother is 83 years old and lives alone in Saint Simons Island, GA. My mother called me that night (thank goodness we had a hard wired phone in her home/her walk around blew) to tell me she was sitting in the dark and briefed me on what happened. I immediately began calling Comcast. I continued to call for two days w/ no action from them until Sunday... In the meantime my mother disconnected the power plug to her TV because she smelled burning... and for me, worst of all, Lifeline called me to say her system was down. Lifeline is my sense of security that my mom is okay by herself. Finally on Sunday a technician came out... told my mother she was smart to disconnect the power plug because it was burning. All the wires into the house had burned. Then the technician sent my mother out to buy a new power plug!

Continued calls to Comcast with little action... My mother was w/out Lifeline for three weeks, without her washing machine for a month, etc. etc. Finally at my persistence they sent a team out and electrician to assess the damage. Comcast was supposed to follow up with us so we could provide them a summary of damage for reimbursement... but this never happened... and here it is February and there has been no follow-up. I have contacted the president's office but they continue to put me through to 'Corporate Escalation'. To add to the frustration, my mother was charged for a service call on her last monthly bill, for one of the calls resulting from the damage.

Now I understand Comcast has taken over Time Warner Cable... my provider here in New York (who I love). Once I've settled for damages I will be switching my mother and myself to other carriers. When I asked Comcast what they would do for compensation, they told me they would not charge us for the period my mother did not have cable TV and telephone. My lawyer says not worth pursuing beyond damages. Perhaps a letter to the editor is in order. Big companies should not be able to get away with this... I do not believe Tom Karinshak, SVP of Customer Experience, actually exists. If he does, shame on him.

Long story short - I bought a new home, and on the day I moved in (Nov. 30) a Comcast installer came to hook up the cable. The installer drilled holes into my wall to the outside presumably to connect to the box. At that point he pushed a wall shingle off of the exterior and broke it, leaving a hole to the exterior that is not protected from the elements (not good in a New England winter). The installer then ran the cable out the wall and stapled it down the exterior wall breaking additional shingles, not saying anything to us about the damage and left. We had cable for about 45 minutes before it went out? We had to have another installer come the next week to get everything working. It was an absolutely unprofessional experience all around.

To add insult the installer told us the jack that in the other room was working fine, it was not. We have now been charged because a service worker has come back to reconnect it? Needless to say this situation has been frustrating and has still yet to be resolved. I have been extremely patient with no result and am still in the same place months later and have upset my homeowner's association by having a hole in our wall. One last thing. The Comcast website is very frustrating, maybe its by design. I can't get logged on no matter what I try to do? Does Comcast care at all about their customers... you decide?

Finally, on 10/3/13 someone came out and properly set up our equipment. When we received our first bill, we were billed fully from 9/20/13 until the day we received the bill. Not only did we not even live in our apartment until 9/21/13, they did not come out until two days later, and we did not have working services for over two weeks. We were promised a credit for those days we were billed. Our monthly bill for the triple play package was supposed to be $89.99 which was supposed to come out to $92.07 per month after taxes.

Now, as of 2/15/14, we have not received either credit for any of the issues that we have had. Every month they tell us the credits will be applied to our account. Instead, we have noticed that our service got shut off on 1/11/14 so I paid the past due of $135.43 and then we would get the credit, we get our new bill on 1/31/14 and we then owed $257 and some change, with the past due balance of $112 and some change. Now as of 1/18/14 when I called to ask why the supervisor has not called back about my credit that I was supposed to get two days ago, my service is now shut off again and my past due is $239 and I owe $447 on my account. Even though I just paid the past due a little over a month ago, and I got a bill on the 31st which was 18 days ago it has increased double even though my bill is only supposed to be $92.07 per month.

When I call, they tell me they will turn my services back on until the investigation is done, and instead, I sit on hold for over a half hour to be hung up on. I am contacting my lawyer, all the newspapers, and every website that I can in order to get the problem fixed that I did not cause. Verizon offers the same rates without all the drama involved. All their customer service is rude, they make promises they cannot keep, and they are liars. They are scam artists and they will pay for what they did if it's the last thing I do.

Fast forward to today, 7 months later still no $500 gift card. I call to find out where it is. I'm told I cannot get it because it was only if I kept my payments up to date for the 1st 3 months. #1 - again I was NEVER told that, #2 - we got ok'd by a manager! Well, basically too bad for me!!!!! I'm constantly having to reboot my cable boxes. They are always freezing. Call customer service and everyone tells you something different. Horrible!!!! We need another cable company in my area and fast!

I have asked for credit on Thurs 2/6/14 and was told I would receive it, and a technician was dispatched to my home on Sunday 2/9/14 but arrived anyway after I had cancelled the call 2x because of a family emergency that I would not be home. When I returned I found a notice that someone had been at the house and on Monday 2/11/14 I received a call from a Pam ** and was told that they would not be issuing the credit promised because the tech that had been at the home on Sunday reported that there were signs of tampering on the outside of my home. I am so very angry that the one time I asked for a credit for the times I was without service I was denied a credit for only half the time that I was actually out.

The next day when I woke up there was no service, I called to complain that I have no service, customer service did not want to listen to my complaints, they directed me to a support service where they asked me to pay $39.99 before they can fix my problem. I refused to pay and therefore left without using the service, mind you, I paid for the service that I could not use. That person that canceled my service by mistake cost me $50.00 + tax to reinstate my account for their mistake. I called the customer service to explain to them what I believe happen... They would not listen, the supervisor was even worse than the customer care individual. She gave me a complaint #, but that did not help. To get the service I had to pay $63.12 money down the drain, and filling the pockets for the rich company... I will continue to pursue this as I was ripped off...

My question is why does Comcast have people working in another country doing their customer service???? Don't we have enough people here out of work?? You can't understand them, they speak to you like they are reading directly from a script. I feel like I'm talking to a robot! Each time I spoke to someone at Comcast I was lied to each time and no one from Comcast ever called me back. When I called them at 10am this morning the automated service stated a tech had been to my home earlier. No tech was at my home prior to my call. This is the most ridiculous customer service I have ever seen or dealt with.

Finally at 9:30pm the next day my cable and internet were fixed. The problem was here in my apartment community. I have lost time on my job as I need the internet to do my job. Something needs to be done about the terrible service that Comcast gives. I am very disappointed and angry for the frustration and I doubt I will get a credit for my lost time. All I needed was someone to fix my problem and foremost someone to call me back with an explanation of why my service was out and why I had to call 5 times after getting disconnected each time.

The problems continued for weeks to the point that I had to go into their office and create a scene. They insisted it was still my fault and then began a good old boy network of bashing me and putting me down including threatening and intimidating me by sending their biggest techs in twos and threes into my home and their techs tried to tell me to shut up in my home. I proved that it was the modem that was faulty and I proved it beyond a reasonable doubt and they still came back and said it was my fault. They decided to back each other up against me. I complained to corporate in Philadelphia and my complaints went nowhere. To this day none of my complaints have been answered.

I have Post traumatic stress disorder, I am a registered disabled American, they violated my civil rights by abusing me and they were notified that I was disabled and that I had PTSD. I eventually insisted that they install SMC modem because it seemed to work much better, since that time which has been about two months I have had no problems. Since Comcast installed this SMC modem, I have done nothing to it at all. I haven't even restarted the computer it's hooked up to in two months' time nor have I restarted the server that runs on it. They still insist it was my fault and I need a network professional. I have more than proved this was their fault.

Because of my disability, they caused me to have close to 2 to 3 months of anxiety attacks and panic attacks some of which cause me to stop moving. When I say stop moving, I mean the stress causes my muscles to tighten up so tight that I will not be able to move and I will fall on the floor if I'm standing kind of like those standing goats that fall over. It is very serious and very dangerous because this can kill me if I hit my head. I have also had nightmares almost every night because of this event. The level of my PTSD is that of a soldier who went through three tours of duty through Vietnam.

At no time did they try and handle my disability appropriately nor did they look into my complaints to see if they were at fault. In addition, they have turned and lied and altered documents to make it look like they installed the SMC modem first and I have witnesses that saw them install the faulty modem. I even intercepted an email from their security department and their tech in which they were putting me down.

I am not going to tolerate this if I have to be subject of a dictatorship in my country until at which point the dictators come to kill me I am going to make Comcast pay. They violated my civil rights as a disabled American with PTSD, they violated my rights as a protected consumer in the US of A, and they violated their own company policy and possibly criminal law by altering documents and lying and committing perjury and fraud.

This is not an isolated example as Comcast has a history of treating customers abusively. Especially port disabled customers. In addition to this they threaten to terminate my service and they asked me numerous times to find another service because they did not want to fix the problem. All of my phone calls to Philadelphia corporate headquarters have been ignored. They in Philadelphia have returned the complaints back to hear in Spokane which then completes the circle of the good old boy network where nothing is getting done. I want something done immediately!

I am about to call Verizon to attempt to keep my 113.00 triple play price that will be going up 25.00 more $ Feb 26, 2013. If they say no, I have already found a $111.99 deal on-line with Comcast. When I tell them ok, put me through to their canc. dept (which I call Canc ask Retention dept) they usually comply with what you want. If you have a 2 yr agreement you’re stuck. My personality is such that I will not allow a company to tell me what I am going to pay or do for 2 whole years.

So a few days ago I put my old modem & router back, everything works really well again. A couple of days ago I returned the equipment to a Comcast Office, they put my billing back to how it was before my nightmare began.

One day while he was at work a Comcast engineer arrived to install the system even though he had not signed any contract. Fortunately he was able to straighten it all out, but he found that the system the guys were forcing onto him would have cost $160.00 a month, not the $120.00 he was promised, as he only pays $130.00 at the moment it did not make any sense for him to change.

I hope that Comcast will stop these high pressure tactics to stop their reputation plummeting to even greater depths! Telling lies to customers is not helping Comcast's reputation. I intend to check with other neighbors to see the extent of this fraud.

I just spoke with S your Executive care office. She was very condescending and rude to the point where I did use the word BS. However a $5.00 credit for being without my regular emails and no text messaging for 3 weeks? And lost emails DUE TO COMCAST SERVER UPGRADES? She denied me any further credit due to the use of the BS word. Really? Anyway, due to her condescending attitude and the fact that I had no ticket open in that office which started her attitude... I will be contacting the BBB here and also the Attorney General's office to file a complaint re: my credits and the lack of concern by Comcast re: the issues. Very dissatisfied with their service and have had to complain numerous times re: other issues with them since 2011. Most were not resolved in less than 2-3 phone calls. Any assistance that you may be able to give re: these issues would be greatly appreciated.

After going through all of the automated services and sending signals to the cable box, Comcast finally agreed that a technician had to service my father. At this point, my father had been without cable for three days. A technician was scheduled to come on that Tuesday and never showed. I called to let them know this. Again, a person came on and tried to tell me what to do with the box, etc. With no apologies given for the not show call they scheduled yet another appointment for Saturday, Jan. 25, 2014. This time they called my dad and by accident my dad pressed the wrong button. Within 20 seconds, I was calling Comcast back to let them know of the mistake but they said that appointment couldn't take place anymore and that the earliest they could come was on Wednesday, Jan. 29 for a $30.00 fee.

I was very upset and hung up on the guy, called back and was able to get someone friendlier who scheduled a call for the following day, Sunday, Jan. 26, 2014 from 10-12. By Sunday at 12:00, no one had showed up and when I called they told me that the appointment was cancelled due to a power outage. At this time, I was furious. How can an appointment be cancelled due to a power outage when it is obvious that my father’s cable service interruption was there before the power outage took place? I felt my blood pressure rising and the lady finally put me through to a supervisor who assured me someone would be there on that day and gave me a priority number of **. She said someone would call me back to give me a time of arrival. Sunday came and went and no one called.

Meanwhile, my poor 84 year old father has been sitting doing nothing waiting for the Comcast technician to come. Today, Monday, January 27, 2014, I called Comcast once again. This time I got someone who told me the computer said that a technician was scheduled to go to my father’s house on Wednesday, Jan. 29, from 1:00 3:00. To say that I was angry, frustrated and helpless is an understatement. I hung up, called back and this time the lady told me now that the priority number which I was given on Sunday was never inputted correctly into the computer therefore that is the reason no one ever called. She proceeded to tell me that a call would take place on Tuesday, Jan. 28, 2014, from 1:00 to 3:00. I told her a service call had to take placed TODAY, Monday, Jan. 27 because my father had been without cable for a week and a half.

I proceeded to tell her that she needed to cancel someone else or pay a tech over time but that my father deserved at least that. She told me no problem that she was going to call me back with another priority number and the problem would be resolved today. Needless to say, today came and went and I never got a call back. I am appalled that these people represent Comcast. My father has a home owners association which contracts Comcast; therefore, it is the only reason that keeps us tied to Comcast. If not I would have been gone a long time ago. I have U-Verse and had been thinking of switching over to get Infinity since U-Verse is a little bit overpriced. I wouldn't switch to Comcast even if you told me I could have it for free. What a difference with customer service. This is not the end of it.

My next step is to get the residents’ signatures for the association to withdraw from Comcast as I have already found out how many residents are dissatisfied with Comcast services. I will also post my bad experiences and bad reviews for Comcast on the internet where I see possible. It is the worst company I have ever dealt with. The bad experience has left us aggravated, helpless, used and fooled. I am a teacher and this morning on my way to work was when I called. I felt so frustrated and upset that I got into a car accident but then again that's a whole different story that I am sure Comcast could care less about. All I heard from your workers is “I feel your frustration.” I told them that it was obvious they had been trained to say that for by then I had heard it 100 times. I asked them to please stop saying it because it just made me more furious.

I forgot to tell you that after my accident, my husband took over the situation and tried taking care of the problem from his job. They told him not to worry that they would take care of it today. Comcast assured that my father would get a call before the service call today. NO ONE CALLED!!!! Comcast is truly the worst company I have ever dealt with. They don’t care about their customers or anything else and I will make sure that everyone and every possible source of communication finds out about my experience.

I also want to fight against the advertisers because it has gotten out of control. While you’re viewing a movie, you have pop ups which interrupt any subtitles or program itself. If I am paying monthly for viewing TV I should have the right not to have advertisements while viewing any program unless it goes to a commercial break and not during the program.

Please if you can assist me. We need to stop this is getting out of control with advertisers. I know companies get paid by them, but we as consumers are also paying for service and should have the right to privacy regarding advertisements during a program even pop ups. If they apply to the computer world we need to stop the Television broadcasters and FCC. A class action lawsuit should be done against all cable and broadcaster we need to fight back and set some limits and control and the prices just keep going up and up.

The manager was worse. He taunted me and said that I needed to speak to someone in the billing department in "my country." I just hung up on him. This morning, I called the billing department. No... it was not a problem on their end. My service should have been restored. One department blaming another department. Do they not communicate? The poor customer suffers for their incompetence... and my son couldn't do his term paper. I understand that companies hire offshore employees because it's cheaper labor. Can they not train them in a little customer service etiquette? It was really ridiculous. I'm moving this summer and I think I'll look for alternatives. There has to be someone better than Comcast. Save labor costs.... lose customers. Sorry, Comcast. You suck.

Tonight when I called, they blamed the charges on Frontier claiming they had been "porting our phone number". We had contacted them as an inquiry to determine if they could provide service to us in our area when we were considering dropping our Comcast service but was informed they did not service our neighborhood. I called them with Comcast's allegations and they determined that an order was never processed with them although we had made an inquiry. They suggested filing a complaint with the FCC. I filed my complaint tonight and called Comcast to inform them of that. They immediately agreed to reverse the phone charges that totaled $271.53. I am supposed to be able to verify this on their website within 48 hours. We shall see! It's just so sad that consumers have to fight so hard to be treated fairly and not be taken advantage of. I have invested at least 15 hours on this situation since last August.

Their technical department sent a guy to evaluate the problem and he told me the problem was outside that Comcast was going to send people to fix the outside wire. Guess what? This guy was a ghost because I called 3 days later to check on the process and nobody knew somebody was in my house. There was no ID card nor a service document. Now I'm scare thinking a stranger came to the house and messed with my system. Today I called again since, still have no service since last year and they have no notes of working outside neither. I'm Soooo frustrated specially because my work depends on it. I wish I could switch providers but I have no verizon and I don't know any other providers. I will like to start a petition or an union of anti comcast bullying. Please help.

The entirety of last year, the service would randomly drop out for hours. There was no pattern to the drop outs - sunny, rainy, you name it. You would randomly lose service at some point in the day. I would be in the middle of an assignment or project and find myself suddenly disconnected, with no access to some of my class texts that were only available online! The only way to get it back would be to reboot the modem, which worked about half the time, and you would have to do this several times a day. My roommate called several times about the constant outages and after the usual "did you restart the modem?" song and dance was promised that someone would come by and look at the line. No one ever showed up.

When an opportunity came to switch providers we jumped on it, only to discover that there are no other reasonable choices in the area (Verizon DSL and home phone is required? Really?). We bit the bullet and upgraded to Xfinity, which is supposed to be better than the lowest tier package we had before. We still get inexplicable outages for no rhyme or reason. I still have to reset the modem several times a week. What exactly does my money go to if the internet doesn't even work? I can't wait for the time when I can choose my own service provider.

Finally after about 40 minutes they told me I needed to provide a death certificate... and by the way, drive it over to their office(!) for the actual named individual... Charles. Hard to do since he has been dead for 3 years. The manager said I could talk to the 800 numbers but when I called them again, the line abruptly ended AGAIN! I will go far and wide to spread the story about not their policy but the difficulty they produced for a family in mourning and how they continued to suggest a phone call to a dead line! NO ONE SHOULD EVER PURCHASE THEIR SERVICE! LOOK FOR AN ALTERNATIVE.

Anyway, in the beginning.... I would just keep getting the normal Comcast recording with the prompts. I would select my first option which I believe was English then a long pause would happen and then it would say thank you. Next thing I know I'm ringing? How!? They didn't even know the problem yet? Odd. Anyway, I would get transferred to a call center that seems as if it's in a third world country. Again, I think this is odd for Comcast. Only to get someone who was extremely hard to understand tell me what was the problem? Obvious that's why I was calling. I went over everything in detail numerous times. The odd things with the phone, the odd things with the internet everything... The cable was not normal either. In all the years I've had Comcast, NONE OF THIS WAS RIGHT. Not to mention, I am someone who has my account set to auto bill pay and over pay the bill by 10-15$ every month like clock work!

My bill was increasing by several hundred dollars each month! Never did I get an answer. Never did they find it odd. Never odd I get a supervisor. Never did I get a tech. To make matters worse.... the situation now is ridiculous. Our home phone has completely stopped working. Channels are frequently changing. And I believe that our mobile phones are affected somehow too!? Crazy as it sounds it's true. And if such "a loyal preferred customer", why can't I get help? It's very odd. I am so worried someone is possibly hacked into my account. Not to mention I am paying the darn bill!!! And all of my personal emails? What should I do? If me or my boyfriend call from our mobiles, they get disconnected! I can't figure it out for anything! But I need help!

They charged me a heavy charge for a service call and the service still didn't work correctly. They came out and did an outside check and said that was fine. I had to call again. The second serviceman said the previous one didn't know what he was talking about and he addressed one issue that helped my service. While all this is going on I experienced horrible people and long wait times from their call centers, some not in US. The reason I am on hold now is because they decided to start charging me for a DVR that I do not have. Shouldn't they know I do not have this since it is THEIR equipment??!!!?!?! My wait time is over 2 hours and 30 minutes now. I am afraid to hang up because before this call, I was hung up on once before I got to a person, got a busy signal, went through prompts and then got sent to a busy signal, etc. and the list goes on. I am pretty sure I will be cable free here soon. Thank goodness for Roku.

RCN has now begun to do the same thing overcharging us one month in advance when clearly when we initiate the service this is never explained and I have used Comcast since 2001!!! This is fraud and it needs to be addressed and every Comcast customer needs to look at their bill carefully because they are charging you 2 months in one and manipulating the bill cycle to appear as though you are late and what they are doing is to pressure you to pay 2 months in a month every month and they will still print on the bill that you are past due even when their bill comes late and they do not consider the day you transfer the service (which is law that they should count by the day that you actually have the service installed). Comcast billing cycle is fraudulent and they want twice the amount (over $500.00 a month). Look at your bill and look at your bank account.

I said, "Who the hell am I talking to? Where is the lady I was talking to..." He stated, "Well, she gave me the phone because you were being rude." WHAT THE HELL, I have talked to her for 2 mins and got the ticket number and came back to talk to her... What is going on... He stated again, "You were being rude and she did not wish to talk to you." I stated I was NOT being rude but now believe me I am going to get RUDE... He again stated I owe the money and I was angry because they caught up with me and now are making me pay the bill...

BOY DID RUDE SET IN... I told him that is a damn lie and he can check my credit and see I am a great customer with a great credit score and if I was someone that didn't pay her bills, my score would not be as high as it is... He then states, "Well, if you want to keep that score high I suggest you pay this bill because we can damage it for you." I was so pissed I could not talk then I stated, "Really you are throwing that at me that you will damage my score." He said, "Well ma'am, it will definitely happen if you don't pay this bill."

At this point I could not even talk, I could feel the anger inside me and I did not like that feeling at all... At this point I totally lost it and told him to go to HELL and I would NEVER pay that bill they were total ** and that they could call as much as they wanted and my so-called rudeness would definitely kick in and each time they called I would say the same thing so be prepared to be told ** OFF and I will hang up...

This company needs to be followed up on, they are stealing money from good people that work hard for what little they have and to have a corporation that treats people like this is beyond WRONG and they know they can do it and no one cares... What's going on today that a place like COMCAST can steal money and get away with it... What is our senators and legislators doing to let big business hurt people... They don't care, it appears there are so many complaints on this computer about COMCAST and NO ONE is stepping in to do anything, it's so WRONG!!!!!

Also, why must a person have to pay a high price to watch cable in the same house - it's a big rip off - use to all we had to do is run cable to our TVs then, now if you do not have a box & pay $10.00 or more per box, then its too bad - very overrated and overpriced! Customer service is lousy, doesn't do anything, they say. Also they had to run a new cable, 2 months ago and it's still lying in yard.

Joke's on me, I guess, for not keeping up with the details on my bill but the saga continues. This past fall money has been tight and I've been throwing Comcast whatever I can afford, whenever I can afford it (bearing in mind they're charging me for a service I do not want and do not even have the equipment to use). This past Tuesday (12/17) I come home to find I have no internet. They'd caught up to me! So I logged into my account and paid off the total Past Due amount ($88) but there's still a balance of $50 or so. I call to see what else I need to do to reinstate service and I'm told once the payment clears there should be no problem. I also speak to someone in billing about the TV & modem rental charges and she confirms, yes, there's no way I could have used it since I've been marked as "picking up a box" since June, and there's no record of me renting a modem. She files a complaint ticket and I'm told I'll have an answer by 12/29 (which in and of itself is pretty weak since it's a cut and dry case of them ripping me off but I'll take what I can get).

Anyway, next day (12/18) I still can't activate my service (they told me it should take a few hours...now it's been twenty-four). I call again and someone begins helping me re-link my modem to the account (because it's been erased from my apparently disconnected account). Then I'm told he can't add the modem because I need to talk to billing about reconnecting my account first. He transfers me...the call gets dropped. I call back and this time I'm on the line at an outsourced center, which is a sure sign that nothing is going to be accomplished. I get more scripted lines and I repeat, I've been told that billing needs to reinstate my account since I've paid the past due amount. Billing forwards me somewhere else. I can't even keep track at this point, then someone tells me my account is in collections and I need to call them. What in the world?! I'm not even three months behind and I paid the Past Due amount (which I've been led to believe is enough to reinstate my service). I lose it at this point and demand to speak to a supervisor. She gets on, feeds me more of the same, then puts me on the line with yet another "supervisor". This person now tells me that I need to pay another $27 before they'll reconnect my account.

Please bear in mind through all of this that they owe me six months of TV and modem rental fees that I don't even know if I'll see. And I tell her all of this and she keeps repeating the same script to me. "Are you listening to anything I'm saying?" I basically yell at her and she tells me to calm down and they need that $27. This company is insane. My cousin is going to call them tonight because as a young woman in my early twenties who sounds like a teen on the phone....well, I'm not getting anywhere with them.

Well yesterday a collection agency called and said I owed COMCAST 71 dollars and change FROM THE OLD ADDRESS. ARE YOU KIDDING. I go online and print out my old address bill dated 12/1/13 and it shows 0.00 amount due today. The agency called again. This is total crap because it was such a mess up here and they could not collect on me here cause so many people know how bad it was including a friend that works for another company. They are trying to get me to pay for the old address. I hung up on the guy today and will continue to do so. They can shove that 71 and change up where the sun don't shine. I am done with that pack of lying trash.

STAY AWAY FROM COMCAST. They will rip you in any way they can even if they have to lie and they do that on a normal basis. They are a garbage company. Review all the complaints. Even at the BBB they have complaints which is where I am going next. I am going to go to every site on this computer that has an area for COMCAST for complaints.. People should KNOW.

He didn't tell me that there is $15 self install kit fee. They start adding $10 additional fee for Blast internet. When I called and said I would like to cancel my account, their escalation department told me that there will be a termination fee because I am on a contract. I have NOT accepted any contract either on the phone or through email. When I talked to the manager in the escalation department, he said I have a different package and I did not sign a contract. So they basically don't know what they are talking about and are not connected to each other.

In the second week of August, I had to admit to a hospital and had to spend 16 days in the hospital. When I returned home, I noticed that my Internet, phone, and TV services had been disconnected. When I called Comcast, I found out that they discontinued the service in 30 days, because I did not pay my bills. I informed them that I have intention of continuation of service and also mentioned about the 90-day grace period.

Then I got Dish Network and AT&T service connected, but Comcast did not release my phone number. It took about 20 more days to get the phone number ported back to AT&T. During this period, I received an invoice of $371.00 for their service. I called the billing department of Comcast who promised to adjust it. It did not happen. Then I drove to the Comcast service location with the contract showing the 90-day grace period to request them to correct my account. I continued to receive invoices, so I wrote a letter explaining what happened. Nothing changed. I received the fourth invoice three weeks ago. Then yesterday (12/07/2013), I received a letter from a collection agency for this $371.00 offering me nothing.

I am annoyed and it bothered me so much that I could not sleep well the whole night yesterday. I exhausted all my options trying to get Comcast adjust their billing system. I question myself, "Where are those consumer protection agencies when a company like Comcast can trouble so many customers like me who pays bills in time and wants to live peacefully?"

I complained to Customer Care about this and they told me it's clearly written on contract (extremely small letters). My experience with Comcast has left me with bad taste for shotty business practices by one of the largest cable-internet providers in country! Be sure to read Fine Print before you sign with this provider!! :(:(

I asked for a new number, they refused to give it to me. I ask for adjustment on my bill... They have to send me to a different department because they don't have the authorization for that. I ask for a change in my account and drop the phone, they tell me that I can't do that. So, why am I talking to them if they can't fix or take care of my problem? I also notice that they change the billing due date of my account, and increase the bill every couple of months. I will never recommend Comcast. The problem is they have the market in my area so there is no other competition. I paid on time but then suddenly I am one month behind? I am paying for a phone number that I can't use, I have my cable go out at least once a month, my phone number has been given to someone else four times in a year. Thank goodness I have a cell or I would have no ability to call for 911.

However, a few days later, I received a call from another rep pretty much informing me that my prices would go up quickly and that I would be better off adding cable TV to the account in order to lock in pricing that would be comparable to the internet only price and would not be subject to change for years rather than months. Ok, I do not understand this, but I signed up although I do not much care for cable TV nor did I really want it. Anyway, I received the cable box but was unable to get it to work. I spent hours calling different #'s, trying to get help. Eventually, I did reach a young lady who tried to help but after trying to fix the problem remotely, she was unable to do so. The only picture that came up on my screen was a message saying that I was not authorized to use the service and listed a number to call which was useless. She said that someone would contact me in the morning to come and check out the problem.

I explained to her that I had just spent a considerable amount of time dealing with their defective equipment and that now I was being asked to stay at home and wait for a service call. This to me is very unfair. It is their equipment/system that is defective. My time is valuable to me. If I perform my job badly, I am forced to pay out of pocket to make up for my deficiencies. I am so fed up with large companies that suffer no consequences and do not compensate those that they have affected in a negative way. Of course, what will happen is that I will continue to have to pay a bill for something that is not even functional or get cancelled if I try to deduct money for wasted time from my bill. Well, guess I better get to bed.

I could swear we live in computer age now and one computer talks to the other, obviously not within Comcast customer service. I have spent 1hour and 33 min on hold today trying to talk with customer service and finally when I came off hold, the recorded msg says, "I'm sorry but the business dept of Comcast is currently closed. Our hours are 9-5." The problem in my eyes is Comcast doesn't give a damn about customers who disconnect services. There is no Customer Service within Comcast!!! Just a Recording!!

Then, a supervisor called me and said he would give me the DEAL, and remove this mystery $105, if I would sign the 2 year agreement. I then said put it all in writing and I will do it. He then stated he could not put the FREE INSTALLATION in writing but I HAVE HIS WORD!!! I declined and you better do the same! Any company this shady that puts bogus charges on a bill when you haven't even signed up for service yet and won't put free installation in writing when it's on their brochure is a total scam in my opinion. DON'T GET SCAMMED by these pirates! GET EVERYTHING WORD FOR WORD IN WRITING!!! BEWARE!!!

The contractor came into my home as if it was his own. He sat on my couch, turned my television on and advised he does not get paid unless the job is completed and he will be staying to wait on his supervisor since he would not be paid unless the service was installed. So the contractor attempted to complete install without going into the authorized room which caused damage to my wall in my apartment. During this time, four to five hours had passed, he reaches out to his supervisor and manager for assistance. They too did not have valid Comcast IDs (also expired) and were denied access as well. After being informed that neither the representative nor his management staff had current IDs, I contacted Comcast customer service department. They then escalated the situation and advised a supervisor would call me back. I eventually got a call from Sam ** who later I found out was a field manager for the technicians.

Sam advised me of his outrage with my situation and assured me this was not Comcast normal practices and you take these situations very seriously and advised he would seek corrective action with the Contract company, then he would take care of me and compensate me for such a potentially dangerous situation. Sam advised me that he would provide me with six months of free service and all I would need to do is call him when I received my bill and he would credit the account in full. Sam advised that he would need to wait for my services to be installed before he would be able to issues in credits on my account, advising that he was not in customer service and would not be allowed to issue the credits until then. He provided me with this contact number ** and advised me to reach out to him if I need further assistance or have any other issues. Had Sam not offered this as compensation, I would have never installed the service and would have sent a complaint such as this to address the issue and gone with another provider.

I am dissatisfied with your customer service because Sam never followed through with his promise. When I reviewed my 1st bill and called Sam, he advised he would take care of it. When I received my second bill, there was a credit but there was still a balance due. I called Sam again regarding the issue. He advised that he would take care of it and complete the full credit for my account. Unfortunately, the same issue was present the third month in May. I then received a collection notice regarding the non-payment of the past due amount. I called, let him know that I was upset regarding the collections notice because he promised me free service. Sam advised he would take care of it and complete the full credit for my account but I would need to pay my pay per view charges of about $7. I then called collections and advised them of the situation and I would be only paying for the movie order and that a manager was working to credit the rest of the charges.

Later, I received another collections letter regarding my service with a large past due balance. I then reached out to Sam several times regarding the issue and left several voicemails expressing how upset I was that he did not follow through with his promise to me which was the only reason I continued with the installation and set up another appointment with him for service. I have attempted to resolve this problem by reaching out to Sam ** directly. After several failed attempts to reach Sam, I reached out to customer service and that experience made an already difficult situation worse. I'm very understanding to call center practices since I work in that same environment daily for Verizon Corporate. This is also why the horrible service I received continues to baffle me. There was no assurance of help in resolving my issue. Every time I called and spoke with a different department, they advised that they cannot handle the situation and were not authorized to issue such a large credit.

I have failed to come across a representative that has owned the issue to ensure resolution. I called in and spoke with a representative by the name of Mary the week of July 22nd. Mary escalated my issue to her supervisor, ensured me they would follow up on the issues and send a direct email to Mr. ** requesting him to contact me and that they would follow up with me Monday evening to see what the results were. I advised them I did not believe Mr. ** would call me since he has failed to return any of my previous calls to him. Lo and behold, Mr. ** never called me that Monday, July 29th. I advised Mary of that when she called to follow-up. Then to my surprise, Mary advised Mr. ** never replied to her supervisor's email and there was nothing else that she could/they could do since Mr. ** failed to respond to the supervisor's email or return my call. I requested to speak with her supervisor again. Mary then advised that he was out of the office for the day.

I requested her to have him call me the following day, which never happen. I attempted to call the Supervisor on the number he called me from previously, 410-248-2600, and got a message that the number is not a working number. This is very disappointing because in the beginning, they offered me the assurance of help and they guaranteed a follow up. So I called in again today to the collections department to advise them again of the issues I'm having with my account. I spoke with a very understanding representative named Devonte who advised that he saw everything I stated to him about this issue on the account noted from the day the service started. When his supervisor Jennifer got on the line, she was not very helpful and was not willing to own the issue to ensure resolution. She stated she did not have authorization to issue the credit on the account, so I asked her who could. Jennifer did not provide the requested information but continued to state she was not authorized to issue that credit.

I then began to go into detail in regards to my unpleasant experience stating that this could not be legal. Then Jennifer transferred without my knowledge to the legal department without explanation. I then was on the line with a legal representative by the name of Mike. I advised that I was not sure why I was transferred to him and I let him know I was upset. Mike then disconnected the call. To be hung up on after 55 min of being on hold and being transferred against my will, I have to say my experience with Comcast thus far in my option is the definition of horrible service from start to finish. It's also sad to say that this seems to be standard practice based on my own experience with Comcast. During my several calls to the service center, I've been hung up on several times. I hope there is integrity within your company and that you will honor what was promised to me.

So you can see why I am upset. I spoke with someone at Comcast in customer relations after this who said he would issue the credits promised but was not be able to issue any credits for the additional inconvenience of getting the credits issued. Turned out he lied like everyone else and never fully credited the original promised credit to the account. The complete opposite of what was discussed via our emails and phone conversation. I will submit this complaint to every possible outlet. I see no integrity at Comcast at all.

After 3 failed attempts on the phone, I dutifully went through the activation process again, had to reset all my devices (laptop, tablet, phone) and now I have service again. Once I got online I posted a complaint on their website. The "chat" representative wanted to sell me a service plan to guarantee that I would always have service. REALLY??? You want to sell me something like that for equipment I rent from you?? They are a joke!! I'd give them ZERO stars if I could. They are the worst!!!

I called back several times and given more fixes. Eventually I was told it was a software issue within the X1 box and the problem would be escalated. Nothing happened. Called back a few times over the next several days. A 2nd truck was dispatched and a few little things were supposedly adjusted. A few hours after he left, same problem. Finally I just unplugged the box for 2 days. After that it appears as if it might finally be working. A shame though since Comcast has charged me $60 per service call (which they never mentioned when scheduling) and refuses to credit my account for the period of time when the service was not working. As a result, I have decided to cancel my service and switch to DirecTV. Funny side note - in speaking with a representative from their Customer Solutions department, Lakisha told me the only thing she was allowed to do is to disconnect or downgrade service. Maybe they change their name to the NO Solutions department. :-)

Give me a break Comcast. You're thinking of yourself not your customer. What do they care that it cost the customer to take off work. As long as it does not hurt their bottom line. If there was another (cable company) instead of Comcast I would drop them in a heartbeat. They have cost me too many days of missing work.

2. My home phone has been out since the end of August. They have attempted to correct the problem several times to no avail. They have sent out a tech, told me it was an issue in their office, etc. The phone works for about 24 hours and then nothing. When you call my home, the phone goes straight to voice mail. If you attempt to make a call, you get a busy signal. I wish that my cell phone worked inside my home because I would disconnect this service with quickness. I am now looking for new phone service. Don't even try to call and ask for a supervisor because they are always unavailable.

First - the agent Toni was really nice, but to be honest, I felt like she (and Comcast) dropped the ball. Eventually, however, she got me straight, although I did install the equipment myself. This was due to problems scheduling the tech. I sometimes work out of town, and I didn't want to wait til the following week. I wanted to get back Sunday, and watch football. Not her fault.

Second - the cable service seemed to be wonky at times, with On-Demand features being unreliable, and some regular channels being "temporarily unavailable." To be honest, I did not call about these issues. Frankly, we were already considering dropping the phone and cable portion, and it seemed moot. But really? Basic channels not working? For weeks? Come on Comcast!

Third - By the time I was ready to downgrade to Internet-only service, the 30-day "customer satisfaction guarantee" was nearly over. I felt sort of guilty, but I called anyway, thinking that downgrading was better than quitting altogether. This is where it got weird. Both service reps I spoke with were pushy about why I wanted to downgrade, and seemed petulant and reluctant to escalate the call. The first guy kept me on hold for nearly 20 min, on an open line, insisting I think of a way to be happy with my "awesome deal". He kept saying he couldn't get a supervisor on the line, and I asked him to put me on hold and please stop pressuring me. He did, and then in a few minutes (5 maybe?), the line went dead. This after a 50+ minute phone call. What a waste. At that point, I hadn't even downgraded, which was the whole point. I was badgered for a while then disconnected. Fail.

Fourth - The next guy was a lot nicer, literally promising me he wouldn't hang up on me. I explained everything about the 30-day thing, the downgrade (again), including all the issues with the cable, and my general ambivalence about the phone service, which took 20 min if you factor in automated-menu prompts, holding, and him explaining what their service rates were and everything else. I was about to sign up when he told me he couldn't tell me how much the actual monthly bill would be. "70 or 80 dollars," he said. The first guy told me "60 or 70 per month." I wanted a price that did not have a $20 range of possibility. He said he could not do that. What business can get away with THAT? He said he could have a supervisor get on the line. He went away and came back, saying that someone could call me back in two hours. He said, after some run-around and other dialogue, he said he had to go.

I reminded him of his promise not to leave me hanging. But I was very insistent and annoyed by this time so he tried to appease me, and perhaps his own conscience, by trying again. No dice. He had to hang up. But he said he would have someone call me within two hours. Another 45+ min waste-of-time. Evidently, the supervisors have a lot of unhappy people to keep them busy. Fail.

Fifth - This time, I wised up. I called Verizon. The guy was super nice, got me squared away quickly, for less money. Score.

Sixth - I called Comcast, again, and went through all the prompts, again, waited for a rep, again told my story, again only this time I said I was cancelling altogether. Case closed. I was within the 30-days, no problem. I made sure I wouldn't find any surprises in my mailbox or owe any more money or fees. Nope, she said just return the modem and DVR and stuff this week and it's all good. Whew.

Now for the punch line. That supervisor finally called me back. After explaining everything, AGAIN, I wanted to make sure I wouldn't face any hidden charges or extra billing issues. Nope, she said just a final bill for the credited charges. Oh, and that $2 rental for Harry Potter. Really? REALLY? I pointed out that after the hours (literally HOURS by now) of run-around, pushiness, and general reluctance to help on any level whatsoever, that surely, SURELY, she could credit that $2. On principle. I mean come on! She argued back that she already credited the month of service and that I should be content and satisfied with that and pay the final bill of $2.

I reminded her of her contractual obligation with regard to the 30-day guarantee, and that it’s not anything I should be overly grateful for. To this, she had no argument. I asked her to please, just do it to make me happy. Clearly, I said, it’s the right thing to do. By this point she could tell I was on a roll and relented and gave me the credit on principle to make me happy because it’s the right thing to do. Finally. Thank you.

All in all, this was a total pain and I will never do any business with Comcast again. Also, I would not recommend Comcast to anyone ever, even if I hated them. As negative a rating as possible would be applicable here. Comcast sucks!

I went to the Comcast store and picked up the equipment. When I got home I plugged everything in and called to activate the service. Again, India support person could not get the service to activate. An error was coming back from my box. Did I mention it was the last game of the World Series that I couldn't watch unless this service was activated? I was transferred to billing because there was an open work order on the phone number. When billing answered it was voicemail!! I was on that call for 45 minutes.

Called back. Again, another India support person, same issue. I asked to be transferred to a supervisor and was disconnected. I think that's the tactic for getting an angry customer off their back. Finally I gave up for the night but I missed the game and wasted 90 minutes of my time. The next day called again and asked for a service man to come out free of charge to get my service up and running. I was transferred 5 times and finally was able to speak to an American who promised someone would be out the next day between 3-5 to turn on my service.

I got a call that night giving me a new phone number. Apparently, there was something in pending on my number and that would remove the work order. NO ONE told me that! At this point, I was so livid I didn't care about the phone number. The next day at 2:50, I got a call from Comcast saying the service man would be there between 3-5. HE NEVER SHOWED UP!! I called and the recording said, “Oops we see we missed your appointment.” An Indian got on again and told me the service man was running late.

Why didn't I get a call from him? It was 6:30 - 1.5 hours late! Then I questioned him about why did I get the “Oops we missed your service” message, and he said the service man wasn't coming! He actually tried lying to get me off the phone. Needless to say, I called Verizon and spoke to an American after 2 rings - no wait time - who was very knowledgeable. They are sending me the equipment and a $50 gift card because it will take a couple days!

I am taking the equipment back to Comcast today and cancelling ALL work orders. Wonder how long that will take to get straight. Right now I'm worried about getting my $100 back! DON'T EVER SIGN UP FOR COMCAST!! The service is extremely bad. The people in India just want to get you off the phone and will tell you what you want to hear just to get you to hang up. The most misleading thing of all is the President of the company on the website saying how great their customer service is. What company is he in charge of?? It's not the Comcast I dealt with.

I should have known this was going to be bad from the start.

In September my 6-month special offer was up. So I contacted Comcast to cancel and they talked me into staying by giving me a good deal for the next 6 months. During the time I was on the phone with them, I attempted to pay my bill ($60.33) online. It refused my payment so after I got set up for the next 6 months, I was transferred to another agent to find out why my payment wasn't processed. After waiting on hold for an hour and a half, I finally got a representative who said I had a credit of $88.99 on the account. I asked what the credit was for and they were unable to tell me but transferred me to another agent who also said I had an $88.99 credit but they were not sure why either. I was told this was why my payment was declined.

So later that day, I go to watch TV and it was not working at all. I called them back. They informed me with the change in service the HD was taken off but with my equipment I had to have HD. They set it back up and adjusted the charges. I asked this agent to confirm the bill was ahead and there was indeed a credit of $88.99. I asked them specifically to confirm this since I did not want a late fee or to have a payment show up late. They confirmed this was correct. I assumed this had something to do with my first month billing screw up, so I believed the agents when they gave me the information.

In October, my bill arrives with not only the previous month's charges but the new charges plus a late fee. I called again and got a bunch of runaround. They said it was a coding error and that is why I was told I had a credit when there wasn't one. I said just cancel my service. I cannot handle all of the discrepancies and needed to eliminate the stress. They tried to keep me as a customer; they offered to "rectify the situation" and eliminate the whole bill IF I would keep the service. I refused to stay a customer with them. So now I'm waiting for my final bill.

I was sent a bill charging me for October and November, which I cancelled before this billing. I called them two days ago. They said there is now a $17 credit and I'll receive a check for that amount - what this credit is for they will not explain. Today, I got another letter stating I owe $199 (bills, one of which is for a month I don't even have service and late fees). I returned their equipment and have not received a check for the supposed credit nor have I gotten a final bill as of today. I was told I'll get the final bill, minus the supposed "late fee" and if this is correct, it should be no more than $125 total (I was also told I'll be receiving a check for $17 and there is nothing owing).

I called Comcast and they did not come until Saturday! They said it was probably theirs and someone would call me that night to get it resolved. It is Monday evening and I'm still waiting!!!!!!!!!!!!!!! I have a hole in my pipe in my backyard! We are a family of four who have to shower, wash dishes, wash clothes and most of all use the facilities!!!!!!!!! Why is this not important to Comcast who we have a freaking bundle pkg with anyway?! This is serious and needs resolution ASAP! My living room floor and dining room hardwood floors have been destroyed by water and my husband and I had to stay home from work to clean the huge mess.

I have asked to speak to a supervisor or manager, but they are helping other customers and can't be bothered to call the Albans who need them, not to add or change a premium channel, but fix the mess they made in my backyard and my first floor of my house. Tomorrow will be a week since this started, so let us see if we get a response after this post. After 45 minutes on hold on Tuesday, 10/22/13, we are told by the supervisor that the info will be forwarded to his supervisor. Oh my goodness! We just don't know what to do.

Customer service (this is a joke) said it was our fault because they allegedly called us to confirm. We were here at the appointed time and no one had called. There was no message on our phone. Honestly, are you supposed to sit at home 24/7 because Comcast may call? The rep. I spoke to was rude, arrogant and didn't care. I said I wanted to cancel my service and she said I had to speak to someone else. I was on hold for 30 minutes and finally got the worst person I have ever spoken to - rude, arrogant. Comcast doesn't give two flips about their customers. I'm going to try to get an old fashioned antenna installed on my roof as Comcast has a monopoly on TV service here. I plan to switch to AT&T for phone and internet. Our business has Comcast for all services as well and I plan to switch this to AT&T. This had been a lucky day for AT&T.

10-17-2013, we call the Complete Recovery Corp. A lady answer the phone. I gave her the UPS tracking number. She said it is my job to track the UPS number and make sure the equipment return back to Comcast or Comcast will bill us $800. 10-17-2013, we call Comcast disconnect dept. She took the tracking number and will do the research and let us know. She refuse to let us talk to her supervisor. 10-17-2013, call back to Recovery Corp. A man took the tracking number and told us that he removed the collection off our account. It is done. It is shocking that Comcast told us that we have 30 days, until 11-6-2013 to drop off the box, but they send our account to collection in 10 days with $800 bill threat.

Thank GOD, we kept the UPS receipt with tracking number. Our State Attorney office inform us that Comcast is contractor for the city we reside. There is a city website with Comcast complain form on it. We file the complaint. A city officer called us back and asked for the UPS tracking number and made sure Comcast will not harass us anymore. The Comcast monopoly is scary to us. 18 years with Comcast, this how we end up with. GOD bless hard working consumers.

Problem is, when I tried to email it, the email address came back invalid. Then, I tried to fax it multiple times and there was a busy/not responding message that came back every time. A month or so later, I was finally able to go to a Comcast location and cancel. Then, I get a bill from collections for my deceased father saying that he owes for services provided after he had already passed, because THEY WOULD NOT LET ME CANCEL IT!!! How crazy that now they want to be paid because of their terrible policies that would not let me cancel the account for almost 2 months after he passed? Absolutely ridiculous. I will NEVER use Comcast because of this situation. The customer service was horrible and they apparently enjoy ripping off and taking advantage of people who have lost their loved ones. Shame on you, Comcast!!!!