Xfinity Cable TV Reviews

Called, spoke with "Ann" who said it was my responsibility to return the equipment and if I didn't I would be charged. Asked Ann if it could be picked up. I see their trucks in my complex every week. Yes…and it will be a $35 charge for them to pick it from me. Asked for supervisor. Spoke to "Dan" who said I did not need to open the box, there is no return address label inside, just return to UPS and say I refuse to accept the shipment and have it returned. Called UPS, they are not sure this is what they can do as the package was signed for and accepted. I will need to drive to a location to find out based on how the box is labeled. Filed a complaint with the FCC.

When I tell them that I want to cancel the TV service and just keep the Internet service, they tell me, "it will be quadruple the price for Internet service." And then they act like they don't care I'm canceling my service and tell me that I have to send back all the boxes but they won't send information on how to do that. I have never done a review before but have never seen or had such bad service before.

This company is a greedy vulture. Even online, when you have screenshots of your orders, they try to screw you. Well, good thing is that I have options for service providers and it was a no brainer to call them immediately and cancel the service orders. You'd think they'd actually try and do business honestly, even when they know people have options. This is exactly why I canceled them last year. Take one service, get a bill for something else. Their customer service is clearly taught to lie to people just like their online services are set up to mislead.

Then after I call and complain they come out and repair an issue but then say there is still an issue, but that's someone else's job. Then someone else stops by and says they fixed the issue but nothing is fixed. I'm charged for a service that is spotty and does not work like it should.There is never, and I mean never, a Supervisor on shift to talk to. I get the "We'll put in your request to talk to one and one will call you back. What number would you like them to call you at." Not one call back from anyone. And I know they are documented because they tell me "I see you've requested to talk to a Supervisor."

During football season I have 6 TV's in my house, 3 full time. I try to be nice but I've been without phone, cable and Internet, sometimes all at the same time. I have a 3 year old, it's a safety issue not to have phone service! Believe it or not, this is a short review. Feel free to ask details. I unfortunately will most likely be swapping services. :-(

I called again and they suggested that I send them a receipt of me giving the Tech the Modem. By this time I'm livid. Some after several calls back and forth, I faxed over the receipt thinking this ordeal was over. Several days later I get a call from a rep from Comcast stating that since there isn't a serial number on the receipt, so I'm still responsible for the modem. I'm at a lost for words with them - meanwhile on my Comcast Bill it states Customer Owned Modem $0.00, Comcast Modem $10.00. At this point I've been paying the full bill, while fighting Comcast trying to get this resolved. I even suggested that Comcast look at the data information from the Modem to see if it's being used for the location. I think the Tech took the Modem for his own uses and I'm paying for it. I will find every Comcast address for Customer Service and send a well documented letter until I get an answer.

Yesterday's occurrence was to report that our Channel 3 had no audio for at least a couple of hours. Then, the video came on and the audio went away. This was on our three TVs. After we provided the answers to the questions Comcast asked, the operator hung up. It really does not make my life better to call Comcast, it only adds to the frustration as the Service people continually suggest that any problem you may be experiencing is caused by the customer.

There should be no problem getting new employees to help with Comcast service, as people who exhibit these negative traits are increasingly being terminated by other firms. NO THANK YOU COMCAST, YOU NEED A REAL COMPETITOR.

I’ve been in a similar situation and would never have closed early or refused to wait on a customer. Hoping to follow up so that management is aware of the poor service of these staff.

Three days go by and I still have no phone, no internet, and no cable. I call up and after waiting on hold for half hour I am told that I never completed the third party verification and my equipment is on hold until this takes place... I was NEVER told anything about any of that! Finally, I say that this is ridiculous, the least you can do is credit me the extra 29 dollars you tacked on at the last minute. They said that's what the charge is for, the next day shipping! Oh! The next day shipping that I was told would be there on Thursday??? Because it's Saturday and nothing has been accomplished! I was it waived or I will cancel my order and that's exactly what I did, over 29 dollars you lost a two year contract! Great customer service **.

This leads to inconsistent, unpredictable bills & confusion for the customer & when the customer calls Comcast to try to make sense of their over-inflated bills they are often given conflicting, inaccurate info. If you call Comcast 5 times with the same issue, you can count on being given 5 different answers from 5 different reps. The customer is unable to pin down or obtain in writing specifics pertaining to their inconsistent billing, leading to confusion & mistrust which I believe is why Comcast has the worst cust. service satisfaction rating of all cable companies.

The sales staff offers very good deals in order to get prospective customers to sign up for their products but once billed, the customer discovers they are paying far more than the amounts promised & finds they are being billed additional fees for services not made aware to them during the sales pitch. If the customer calls to refute the additional charges, Comcast will generally make lame excuses or try to circumvent the issue temporarily rather than correcting it so the problem never really goes away. e.g. I have been told: "It's not possible such a deal was offered to you. It's not our policy to offer such deals" & I replied: "Nonetheless, such a deal WAS offered to me by a member of your sales staff & as a result of that conversation I signed up for service. I was told I would be billed x amount, that that rate would be locked in. My bill does not reflect what I was promised."

And then I heard: "You must have misunderstood the information you were being told" & I replied, "That's not possible since I recorded everything the sales rep said on my computer during our conversation. If you doubt my word, pull up the recording you took for quality assurance purposes during that conversation which occurred ** date & time for proof of what was offered & the agreed upon deal/pricing." "Oh no, we can't do that" Then I heard: "Whoever told you that was mistaken. They should not have offered you that deal". "Ok" I said, "then what will be done to rectify this situation?" "There's nothing we can do, you must pay the price in your bill or face having it go to collections" "I can give you ____ (fill in the blank with some off-the-wall small temporary perk or discount like $5 of your modem rental for a month.)"

I believe they employ these practices intentionally hoping the customer will give up out of frustration over time & just pay whatever is billed them regardless of accuracy in order to save hours of time haggling on the phone with uninformed cust. service reps who continually fail to resolve the issues long term. The biggest complaint I have with Comcast comes down to ethics about the way they conduct business & interact with their customers. If I were a business owner & had in my employ a sales staff & one day a customer called to check the price of a product & was inaccurately told it sold for roughly half the price it should be resulting in a sale. Then the customer is sent a bill for the full price of the item. After receiving the bill the customer calls & says "I was told I would be paying ** for this product so I bought it but I'm being billed for much more."

If this happened to me, I would question the employee about the price he quoted the customer for the product & if he did indeed offer it at a price lower than the sales price I would hold my employee responsible for the error, or myself responsible for not training the employee properly, but what I would NOT do is hold the customer responsible nor expect him to pay full price for the item as a result of our mistake. I would absorb the cost of the mistake my company made & give the product to the customer at the price they were quoted. But not Comcast, they expect the customer to pay for their mistakes & misdealings with customers & unfairly punish customers monetarily for believing the disingenuous promises they make. In my opinion this is unethical, fraudulent, criminal business practice. Goodbye Comcast.

I called them 3x one day the. Noon the next trying to speak with the guy who initiated all that! He claimed he called all of June trying to reach me and leaving voicemails - no calls or voicemails on my phone! He even said he called the 29th - nothing! They were quick to send me to collections though - they were calling before I even got the bill! Now I have emailed the office of the president 3x this week and nothing! Initially, I wanted to reduce it down to the internet, but 3 generic email answers later I'm done with this company! Now I just want to pay my 2 months and not look back! Should have learned the first time! The battle continues...

He arranged the same package, created an account for me, and said I would receive a call from Comcast to schedule installation. No follow through. More days passed and I never received a callback so I initiated a follow-up. The third representative I spoke with said that an account was never created for me and no order ever went out. I tried a third time to arrange service and she tried to offer me the same package at a higher rate. Naturally, I refused. A fourth representative finally carried through on the basic task of taking my order and creating an account. She said that I did not need a tech to come to the house since a previous owner had subscribed to Comcast. In fact, she could waive the installation fee so long as I could drive two towns over to the local Comcast distribution/customer support center to pick up my self-install kit. Great! Worth the savings.

I did that, but when I followed the instruction manual my modem would not go online. Tried every outlet in the house, spoke with three technical support agents, and went through troubleshooting for nearly three hours. After assuring me that my house had active service and it must be faulty equipment, nobody could solve the problem. They finally agreed to send a technician to the house but couldn't schedule an appointment for a week, which pushed me to 3 1/2 weeks in a new home without service. I went back to the local distribution/customer support center and requested an earlier appointment. Despite having more than a dozen vehicles in their lot and uniformed men outside their door, they insisted that they could not schedule an appointment from their offices. They reinforced the notion that service at my address was never disconnected and therefore still active at my house, insisting that it must be a bad modem.

Their solution was to try to sell me on a new modem, which I refused, since all the troubleshooting over the phone suggested that the device itself was working properly. Called the national customer service hotline again and FINALLY had a capable representative who immediately looked at his records and told me that my service was NOT active and needed to be connected at the "tap." He arranged an earlier appointment time, but still has me waiting for several days and without internet for a total of 3 weeks.

My business has suffered, my wedding plans have been stalled, my reputation with prospective employers has suffered, and I have had to find alternative, inconvenient ways to pay some of my bills. Three weeks of incompetence, misinformation, lack of follow through, and shady salesmen leads me to give Comcast an angry, dismal review. I hope their product turns out better than their customer service and technical support... when I'm finally connected.

I paid my bill and for my surprise my next bill was 189.00. I called to disconnect the service and the lady offered me a lower rate if I chose the bundle with the three services. What she didn't explain was that for the $92 she offered me was only for local channels and the regular internet which is very slow. The next day I got an email saying my first bill would be 260.00 because they were charging me installation and a whole bunch of other things. I called and the answer was that I was no longer a new customer so the price she gave was change. This is the biggest scam I've ever heard.

I finally made the decision to close my account and guess what the next day they contacted me. I Thought they were calling me to apologize or ask me why I have decided to to cancel my service but the guy was only calling to let me know they calculated the final bill and he wanted to collect payment over the phone. I've never seen a company like this. I don't understand how they get to do business legally by scaling and stealing money. I hope someone can finally do something about to stop them. Please think twice before making this big mistake because you will regret it!

Finally, on 11/17/2014, another tech arrived to install. Again, a phone call placed about my install. All install fees had been waived during the numerous phone calls. The technician realized there was no Comcast line to my house. As an IT professional, I ended up assisting in the install to facilitate the process. Installing the gateway and the X1 box myself as well as the set top boxes. I finally could turn on a TV and see something. But temporarily. The line was bad and had to be replaced.

I had no user name or password to access Comcast for billing information. I make regular automatic payments via my bank every month. I was charged (double-charged actually) for installation, totaling 261.00. Who charges that for an install when they basically did more time talking on the phone while the customer installs themselves? Every month I am charged a late fee because Comcast does not post my payments for 10-14 days after electronic transmission from my bank. I have never received the services I contracted for in my sales agreement. When calling, all I hear is pay more and more.

Last month they cut off my services despite receiving over 300.00 in payments from me, which incidentally did not post until the day after I was forced to make an additional payment to restore services. I pay my contracted amount every month, Comcast delays posting every month, generating additional income in the form of late fees. Calling Customer Services always takes me out of the country with the same rehearsed speech.

I have filed a complaint with the FCC, my local government and here. Oh, and they converted my no commitment sales contract into a 24-month commitment due to POLICY changes. Their business practices are short of legal. If you have any other option available to you for internet and cable, please use them. Comcast is the worst nightmare of a company I have ever dealt with in my adult life. To date, I have paid 1188.68 to Comcast over a period of 8 months, and today Customer Service still claims I have a past due balance with them. As I have never seen a bill, nor been able to login to access this bill, I have no idea what they are billing me for. But it certainly is not the amount stated on the contract, nor do I get those services stated on the contract.

I have spent countless hours on the phone looking for resolution -- we get "tickets" generated and then they enter the COMCAST black hole. I finally called corporate today. Now I have a "corporate ticket." Hope this ticket can bypass that black hole. COMCAST has certainly earned its awful ratings. I figured with the new management that they were going to remake themselves and I gave them a shot. I wish that I didn't.

I called back at 11:36P EDT. This time I somehow routed my way to being on hold. Music playing. I sat on hold for 15 minutes according to my call log. Call DISCONNECTED and I never spoke with a human. I called back for the third time and they were closed. Once this happened, I did some research online on the best way to get assistance. I searched Google for 'Email Addresses For Comcast Executives' and found a list of email addresses on Consumerist.com.

I then proceeded to file a BBB complaint. Once the complaint was filed, I referenced the number in a scathing email to the executives and sent it out. Their executive relations team contacted me and the tech manager for my area showed up at my door the very next day with his contact info and cell number on the back of his card. The ONLY thing these conglomerates understand are complaints lodged with third parties (BBB, FCC, Attorney General in your state) and when their executives are emailed directly.

When the next bill was issued (prior to the actual ending of the current package) and it was incorrect too, I knew this was just going to be more of the same so I cancelled service on the actual date my contract ended and returned the equipment that next day. They should have refunded a small amount of money as my first contract ran through 30th of the month prior to any changes and the new contract did not begin until the 1st of the month. I had to call to speak with them three times regarding the refund and was assured three times that the refund was being sent within 6-8 weeks. After 8 weeks I am now being told that I am not being issued a refund as they changed the package on the 27th of the month and therefore I was not due a refund. It doesn't matter what the dollar amount is with Comcast, they are horrendous at billing and making good on their promises.

I called Comcast and after being transferred to 3 different people got to someone who could "help". I asked if I could finish out the remainder of my previous subscription and was told that since I had agreed to the new one, I couldn't go back. I explained again that the sales rep had misspoken when she said my subscription was expiring (which was the only reason I agreed to switch), and that I'd like to finish out my previous subscription.

I was told that I should be happy with the new subscription that I was getting, as it offered me more cable options (note: I was an internet only customer, so the cable was not important to me, it just happened to be part of the bundle). I was basically told "too little, too late" (not in those exact words, but the tone was less than polite). I then asked to cancel my service, which was surprisingly met with a response of "Okay, as of when do you want to cancel?" I told her I wanted to cancel immediately, and she said that wouldn't be a problem.

I feel as though Comcast was less than honest in their dealings with me, and also less than courteous/polite. I was shocked at how willing they were to lose a customer, especially with how they've been promising to improve their customer relations. I have had nothing but bad experiences with Comcast and will not be a customer of theirs again in the near future.

When I called up they told me that when I cancelled I had to pay for three weeks regardless of whether the other renter was paying also. Does this make any sense? The Comcast installer took away the equipment I was using on the 13th so how can they charge me for 8 days when I didn't live there and my equipment had been returned and then charge the new renter for the same 8 days?

I sent a letter to the executive offices and this is the response that I received: "Hello Mr. **, Thank you for contacting Comcast Executive Office with your concern. I look forward to speaking with you about this. Please let me know when I could reach you via telephone to discuss resolution for this concern. Please feel free to contact me at 1-888-966-7794 ext. **." Well they certainly sent someone out (actually 2 people) who did absolutely nothing but switch equipment and inform me that the problem was "back at the office" and they would have to reset the system. Well, that was a couple of weeks ago and I am no closer to resolving many of my issues than when they began. I have not heard back from the Executive Offices though I have sent 2 emails and placed a number of calls to the rep that sent the initial email response to my complaint.

Here is the last email that I sent: "Annette: I intentionally waited this long to see if a return call from you or this office would be forthcoming. Obviously one was not. I am truly disappointed by the silence from this office and it only serves as an indication as to the type of customer service is passed along to subordinate CS personnel within this organization. This issues with WI-FI connectivity remain unchanged. Your service personnel swapped the router and was able to get my home security system back online; however, I still do not have connection from either my smartphone or television. This means that I am unable to stream music or movies through my regular providers (i.e. Netflix, Pandora, ROKA television, etc.) and this is frustrating to me.

I spent approximately 2.5 hours with my cellular provider (T-Mobile) who assures me that the problems being experienced with WI-FI connectivity on my phone is a problem within your system. The error codes provided on the television appear to be known to your service technicians. In order for me to move forward, this must be fixed. I am unwilling to continue to pay for services that I am not receiving and this include WI-FI. The "snow" or poor signal on select channel remain a problem; however, it has been reduced to USA and A&E. This is reflected in the recordings of programs on those channels. Since I am recording them to my DVR, it would seem obvious that Comcast has the ability to look closer at this problem.

I paid my previous bill in good faith believing that this office would correct the problems. You have not. I will not pay another bill until the problem has been corrected or Comcast terminates my 2 year contract/agreement; releasing me from any further obligations. I have decided to retain an attorney to review my present contract in correlations to the service that I am being provided. I am doing so to better understand my options in this matter. Please do not view my actions as a threat of any sort. As I previously explained to you (as well as others) I am big on "customer service" and this is what is lacking in our communications. Please be advised that I will not continue to remain silent on these issues. If necessary, I will forward my complaint to the President of Comcast; as well as posting on the various blog sites relating to service issues and Comcast.

I will give you until the close of business on Friday, July 10th 2015 to contact me and resolve these issues. If I do not hear from you (or another member from this office) by that time, I will conclude that Comcast has effectively decided to ignore the terms of their service commitment to me and my account and I will take the appropriate action. The decision, whatever it may be, is clearly yours." I finish by saying that I think that it's time people consider coming together and seeking counsel from an attorney willing to take on NBC, Comcast and its affiliates. We are paying too much for services that are often less than what they promised or is implied. Just my 2 cents.

I have been told at least 10 times the problem has been fixed, it hasn't. I have been told and promised at least 10 times I would receive a follow up phone call from a Call center rep and/or a technical support representative and not once was there a call back. Comcast is the WORST company I have ever had to deal with. They take your money, which I pay on time EVERY month, and move on. No consideration at all for their customers.

Furthermore, trying to move existing service from one address to another is nearly impossible. I'd rather bang my head against a wall repeatedly than deal with this company. WORST company I've EVER dealt with, and dealing with Comcast is by FAR the worst part of my job. I deal with so many different vendors and service providers. Comcast makes companies like AT&T look like saints.

COMCAST: When you have to have a ticket system at your customer service locations in order to serve customers (like the BMV) because you have so many people coming in, maybe that tells you something. The last time I was in there (about a week ago), one woman was literally in tears because of some issue getting a credit on her account. The rep was stone faced and cold. Another guy comes to drop off equipment and bypasses the ticket system and drops the equipment on the counter. He and the rep argue for a couple seconds and he storms out with the rep yelling that he will charge him for the equipment. Obviously the customer was in the wrong, but the rep did not help the situation in any way. You just feel like you're stepping into a hostile environment coming in there.

After strenuously defending my position I cut a deal whereby I would get 12 months of the company modem for no fee Which is fine well and good, however in my small 500 square foot flat I can only get service in the room in which the modem resides. Again I received 2 months of credit, bit free or not what good is half assed nonexistent service? I thought AT&T was bad and you can read my review for them on this site. It seems I might I have to find the lesser of the two evils. Oh and by the way I do not have cable, instead I purchased the Amazon Fire Stick. It plugs into my television which is less than five feet from my modem and still service is constantly interrupted. I have been trying to watch a documentary about the Hundred Years War. I feel that I have begun to re-enact that event in real time or should I say reel time.

She noticed other things wrong with the bill and said she would have to have it reviewed and would call me back the following morning at 9am. I explained that I was skeptical that I would receive a callback and she assured me that she would. I never heard from her. I then called again and spoke to someone in the loyalty dept. in Colo. Springs named Karina. Even though they give you their names, it's impossible to track them down. They were going to charge a $220 cancellation fee for going back down to our previous service because it was past the 30 day refusal date, because I had been trying to get someone to help me and no one would.

We have been Comcast customers for 11 years and I told her that she needs to delete the cancellation fee. She said that was impossible because it was already in the "system". I told her that was not acceptable and I requested to speak to a supervisor. There were none available, but I could request a callback. Well, I've been down that road before and refused and I wanted this resolved at that time. I was put on hold and lo and behold a "manager" appeared and told her they could credit my account in the amount of the $220 cancellation fee. I asked that the current bill I have be corrected to reflect the number of cable boxes, etc. She "assured" me that it would be taken care of. I requested an email spelling out all of this and she again "assured" me she would do that. Dumb me. I've not received an email and my bill online still shows the incorrect amount due.

I called this am - AGAIN and was told that it has been revised and service has been changed to our previous level and the cancellation fee has not been charged. I asked to receive an email showing this, but was told I would receive a revised bill in the mail showing the correct amount and our new monthly amount. I'm not holding my breath. This company has the WORST service and they just don't care. No one that I have dealt with seems to care about doing their job (a problem in most customer service positions these days). I will do everything to figure out an alternative to Comcast.

Now let's go a little further. I set up a postdated check with Comcast on 6/17/15 for 6/27/15. Their policy is "if you have a check on file for the past due amount, your service will not be interrupted". Well I return home on 6/25/2015 service interrupted. I immediately call Comcast. The rep stated he do not know why they disconnected my service, because he do notice a check on file. Rep apologized and reconnected service. I advised the rep, "I would like to cancel the postdated check and do a debit transaction, in order to prevent anymore issue with Comcast or my service." He transferred the call.

I explained the situation again. The rep took the debit card payment with the understanding that the check will be deleted. I stated "If I give you these funds now, make sure you do not sent that check to the bank, because the funds will not be available, because I'm releasing those funds to you now". The rep assured me the check will be cancelled. My ex-spouse was on the three-way with us. He ID himself and gave her the credit card information. He asked the same question, the check on file will be cancelled. Rep replied again yes. I received confirmation for payment and terminated the call.

I called back on the 6/27/15 to make sure check did not go to the bank. Rep said there is no check on file. All is good. I checked with my bank all is good. I thought this was the end of it. I make a deposit with my bank on 7/6/15, I return home to find a NSF reminder in the mail. I pull my bank account up online and noticed the bank retrieved funds from my deposit for the amount of the check plus a NSF fee. I immediately call Comcast advised them of the situation and they gave me the run around from dept-dept. I was hung up on, on several occasion. I actually stayed on the phone about 3hrs trying to resolve this situation. The reps was of no help, requested a manager was told there's no managers on the floor, they would have a manager to call me back. (A call back I never received.) Was also told that they do not have a resolution dept to assist customers.

Therefore I log into "My account" on the Xfinity website. Rep are actually techs, but were able to get them to transfer me to billing and customer service. I received the same crap. Was on chat for about 2hrs. Continuously repeating my situation. Finally, the next day I go to the local office here. The Manager there was no help she said for me to call billing or regional collections. I advised her I tried all of that. I asked what is my recourse from this point. She continued to say there's nothing she can do and I need to call billing. At which time, I asked her for Corp office phone number. I did receive the phone number.

Once I returned home I called corp immediately, which is Comcast Executive Customer Relations Dept. I explained my situation, I was told that once you put a check on file, it cannot be deleted nor cancelled. I explained to the rep, "if that's the case then the rep should have never took my payment with the understanding those funds would not be available if I give her a payment now" (which made that check null and void) and the rep stated verbally she understood and that check will be cancelled. I could have left the arrangements as is. It would not have made sense for me to give her that payment, if I was told the check would not be cancelled. Rep said he would get back with me.

I did receive a call later as agreed, I was told the only thing they could do was credit me bank the NSF fee to my bill, I said that's not acceptable, because it has caused a domino effect to my bank account, defamed my character with my bank, because I do not have NSF on my account. Comcast reps have misled, misinformed, gave me erroneous information and went into my account unauthorized. Not to mention the mental anguish and wasted time. This has actually caused me issues with other creditors and overdraft fees, because it was too late to cancel other postdates and debit transactions.

Remember I'm on a fixed income. I have no way of paying these fees or charges to my bank. The bank will charge per day after, fees are not paid within a certain amount of time. Do this mean eventually my account will be closed and the bank will send collections after me and list it with the 3 credit bureau? This is a nightmare. Still waiting on last phone call from Customer Relations, if no resolution will go from there.

When asked to speak to someone higher the lady said there is no one higher and it was pointless for me to try and speak to another higher than her; I then while on the phone with her called the corporate office and asked if I could speak to a higher person and they put in a request for my bills to be looked at properly but would take for another person to call me back 24 to 48 hrs later. I've been on the phone with them for 2 days now trying to get this situation worked out but still now have to wait a extra 48 hrs to get help. I don't work for Comcast. I shouldn't have to sit on a phone and try and fix my bill that they screwed up. My bill should be 0 as of right now they see it. They did the math but refuse to say they overcharged me and was their mistake. If you do the math it doesn't add up. Will update status after I get final results; it's ok to be wrong.

Everyone is human. Just fix the problem not looking for a handout or anything extra. I just don't want to be robbed and it seems at this point they think they can do this just put service in and tell you what you're going to get when you didn't ask for it nor ever used it. Comcast we are your customers. Do you even value our business? This is why you lose so many customers. It starts with us and ends with you. Fix the problem Please.

At last I spoke to one person. He change my bundle and gave me his promotional code and told me my bill will be $99. I got relieved thinking it will be. For one, two months the bill was ok. After that they started charging me again differently and my bill shoots up again. I have to call them for every billing cycle. Now they started billing me 3 bills in a month. On May 4 I paid $121.73, and they have charged May 31, $200.56, June 02, $200, 200.56, June 03, 201.64, June 25, $169.16, July 06, 201.64. Then they cut off my home security and said that I have a bill due June 29 $169.16 which they have already received on June 25.

Then I called to find out what happen. The customer rep I spoke to told me that "your service is pending for disconnection because of the overdue payment of June 29th." When I told her when the bill was paid and I told her I would like to speak to the supervisor she then transfer me to supervisor. I was put on hold for almost an hour still the supervisor never answer the phone then hung up the phone.

This is how Comcast Xfinity makes money from customer. This is ridiculous. I have never heard in my life for cancellation of service you have to pay $600. I guess it's high time Comcast should treat their customers properly. I have never written a review about anything bad but I have to write this because I am very unhappy and in fact angry with their service.

The reason why I am writing this is because of the experience I have had transferring my service. On June 18th at the service center I asked to discontinue June 21 and install July 18. Got home and service was discontinued (happened all the time I worked at Comcast because of poor training and System flaws). Called to activate service, hour later back on. Called the 22nd to make sure transfer was correct and I was told tech turned on service at new home, this is not right because I need a tech out July 18th to install because customer has had satellite service the last 3 years. Rep couldn't change because system had an error. Got disconnected. Called next day and order was put back in for transfer and again no install but active service 18 days too early. Said "please cancel", they said "it's done".

Called in again few days later and another order for transfer was in the system. I got frustrated and said "cancel everything". They said "ok no problem". Week later called and once again I have active service on another order to transfer. I asked to speak with supervisor 10 times and wouldn't allow me then she said "I can't make changes because I can only pick up equipment." This is after I have called in to make changes 10 times for this transfer and the other times before this transfer. I got so frustrated and hung up. Finally today I was able to remedy this problem (I hope).

So the many people that say I hate Comcast is because of the constant screw ups that are caused by reps that want commission, don't want to lose commission, and just don't want to help if they don't make a dollar. Comcast's customer service will forever be flawed by this system and culture of reps. I spent 10 phone calls and 8-10 hours on a transfer that should have taken 15-30 minutes. I cancelled service and will not stick up for you anymore.

I recommend not getting involved with Comcast as they don't take responsibility for their own lines. Last year, one of their lines fell at my house. My neighbor and I phoned them repeatedly and nothing was done for more than 3 months. The only reason the line was finally removed is a Supervisor happened to be working my street one day, my friend saw him, explained the situation and the Supervisor removed it. It should not take more than 3 months for Comcast to remove a line hanging down into the street from a telephone pole.

Monday, June 29, 2015 another line fell and is hanging from two telephone poles. One pole is on Bentbrook Drive, the other is on Lakeside Drive. Both the Power Company and AT&T tell us the line belongs to Comcast. Two neighbors reported this down line and nothing has been done. I called today and am waiting to see if anything is done. This second occurrence of a Cable line hanging. It's been 6 days with no response to the previous multiple requests for help. A situation like this should be resolved within a few hours at the most, not months or days. They can process someone's payment in seconds, but refuse to take care of their own equipment for extended periods of time.

I called again today. The rep said that I would not have received a call back and that those 4 calls were related to another matter, but she didn't know what it was. She told me my issue was probably with my TV and that they could not assist. Fed up, I asked to speak to a supervisor. After at least 30 minutes, the supervisor Jason from the escalation department came on. He said that they cannot get an appointment any earlier than Tuesday. Then he tried to go through the entire troubleshooting exercise that we had already gone through 4 times. He told me that I was being uncooperative because I wouldn't do it again and that he had nothing to offer me. I asked if I could speak to his boss, and he said there is no one above him available to speak to and that he is it.

So here we are with no TV in the living room and 20 people coming over to watch the World Cup final tonight. I sent a message to the customer service center. I have no hope of getting this fixed in time, but I would like to have the terrible service addressed.

I have called this week alone 6 times only to get it fixed last night to have it not working again today, they tried to set an appointment for next week but I can't do that due to traveling Monday through Friday. No appointments available for today and they can't make one for next Saturday due to they don't have the schedule yet. They asked that I call back Wednesday to attempt to get an appointment next Saturday.. since when did the burden of customer service get put on the consumer to take care of repairs and technician appointments?

I really wish that the government could get involved against Comcast. I read your satisfaction rating, it's horrific, and any private business would be out of business if they handled customers and customer service as horrible as you do. I called to cancel my service only to find out its in my wife's name, who is in Europe, so she has to come back and do so. For what Comcast charges and what poor service the customer receives, the customer support should be impeccable .

The last attempt was running a new cable across the road until someone comes to install properly, which I was told will take 3 weeks. We still have problems with on demand and wifi. We all know if you need to stay calm, Comcast would be the last place to call. On the other hand when I try and watch a show on on demand or use the wifi on my tablet I want to blow an aneurysm! I have paid extra for extra boxes to watch on demand and I have just about put all of my precious time into getting what I have paid for that I'm going to. But that sucks! Xfinity, the highest speed Internet you can buy! I bought it but can't use it. These are despicable people! I now have to decide, do I just save myself the stress and live without TV and Internet (because there are no other choices) or do I spend what could be the last months of my life fighting with comcast? Hmmmmm...

The reply was "Yes sir, we could switch to the new plan." To confirm I asked again "Could you switch to the new plan without any contract." I was not given an answer and this guy hung up the phone without any response. He did not even have the courtesy to say whatever I asked is not possible. I am not willing to continue with Comcast anymore. Reasons: 1. Service quality is not as advertised. 2. So many disruptions. 3. Customer care does not provide clear and open answers to questions on billing. 4. Finally, rude guys in customer service.

Today the service technician from Comcast came and fixed it. However, when I called Comcast to be reimbursed for the time I spent without the internet, they stated I could only be reimbursed for the internet portion of the bill that I was paying. So my bill is currently 54 dollars a month and they reimbursed me 27 because I did not have the Internet. But they will not give me the other 27 dollars because that is for the cable that I never wanted and never use. So last month I ended up spending 27 dollars for literally nothing. Up until now, I have had no problems with Comcast. I think they're shady as hell with their bundling practices and promotions, but necessary evils and all that. So here you are Comcast, for the low, low price of $27, you get yet another negative review on the Internet. I suppose at this point, you're using them to wallpaper your offices.

Tuesday morning, called, still advised of outage.... watch this space. No TV or internet all Tuesday. Wednesday morning, called, told there was no outage!!!!!! Priceless. Explained to MORON, that several people had told me otherwise. Call did not go well. We "lost" connection. I called back, spoke to lady who told me about my appointment on Friday between 8-12 noon... news to me. She wanted to "help me" by having me reboot, unplug plug you know the drill. I explained I had done this on several occasions. I told the lady Comcast is a complete farce. Called Corporate Customer service. Expect no joy. So right now investigating options with Directv (consumer reports doesn't show them much better) and U-Verse (even worse). Isn't there a cheap Chinese Company we can sign up for??????

So next day was up, I assumed they fix it, but next day was off again. My TV didn't work since day one... So I was about to cancel it, but one customer service representative convince me to let their technicians to come by my house and set everything right. So they came a few days after, when my internet was up again, and was up in the past days. They fixed the TV, and check the internet, which was fine. I was navigating with my laptop at the same time. But the technician decides to swap my router with theirs free of charge he said, so they can register online with the right upc code. So I was fine.

Now Comcast charges me 10$ a month for the router after they got mine... I talked with them for 1 hour and 30 minutes, even with a supervisor and they would keep repeating same things and sending me to buy another router or continue paying for theirs. I told them that wasn't me, who mistaken, if I would've knew, I would had my own router which was just fine, and won't accept theirs, but I took because the technician said it's free of charge, that's why I even allow him to take mine. I saw it as an exchange. Now I lost a router that I paid for a year ago, and pay for the "rented" one they gave me. Long story short... nobody cares about my loss, and they won't fix anything for me...

They have no notes. They have nothing. I have spent 10 hours over the last week or so trying to get this figured out and they still have done nothing to adjust payments. Not to mention it took 3 hours just to get through to someone to speak with before they transferred me over to a supervisor and got disconnected. Rated #1 worst customer service and I can't wait for them to come pick up their crap! They absolutely suck and I would not take the time out of my day to sign up for this and write a review about how horrible they are unless they deserve it which they do. Do not use Comcast!!!

After another hour of being on the phone with customer service all they can tell me is that I have a new ticket that has been upgraded to emergency status and sent to the dispatcher. They told me to wait another 24-48 hours for another technician to call and give me a new time to come out. If they can't find a tech to take my ticket, it will be July 6!!! That's another week with no service!! Oh, by the way I have 3 children and it is their summer break!! Thank you Comcast!!! I know this is a long story, but I just want to let people know what you will be dealing with before you change your service!!

When we tried to do that, we ran into a whole slew of issues: when I called and tried to explain my problem, the representative that I spoke to, didn't seem to know what I was talking about, so she proceeded to put me on hold for 20 minutes. Then I had to explain everything to another rep, who told me that their system was down and that she wouldn't be able to verify my information. I was sent to another department who I had to explain my situation to for a third time, and this woman insisted that the systems were down, but that she couldn't verify me as an authorized user on the account... just to list a couple of the MANY things wrong with this on top of her apathetic tone and uninterested responses - how exactly could I authorize a transfer of service without being verified on the account? By that logic, either someone at Comcast allowed an unauthorized user to move my service, or she's refusing to grant service to a paying customer.

I told her that if that was the case, then it sounded like the security of my member account was in jeopardy since any old person could access my account and start making changes to our service. And then I followed up with, "now, do you want to check the notes on my account to see if my verification is in there or do you want to give me someone that will fix my problem?". Stammering over her words, she transferred me to someone in member services(?) who was immediately rude to me, she told me that I wasn't a verified user on the account. I explained to her that I just had my service transferred from one address to another last month using my name and information, and that, the information was probably just never moved to the place she was looking, and that I was sure it was in the service notes.

She refused, and I explained to her the whole bit about the contradiction in not allowing me to set up a service visit, which I had done at the old address, but allowing me to transfer service, which would have to be somewhere in my service history. I would like to note, that I also had to ask this woman, very politely, to stop interrupting me while I was trying to speak, and from her voice, she was getting upset. She asked me if I'd like her to transfer me to another department, and I told her that I'd been transferred 3 times before and that I'd like her to solve my problem, to which she responded by hanging up on me. Now, I've been at this location, for a month+ and my at&t cell phone service is exemplary. No drops, no low signal, not even a buzz or a crackle. The call did not drop from my end. For a customer service representative to hang up on a customer because they won't move to another section of a file is unacceptable.

I know it's a no-brainer to get the information that they needed to verify my authorization because I asked them to check for it right where it was, and I know this because after cursing at my phone for 2 minutes, I called back, and explained my situation to another representative who calmly listened to my recounting, apologized for the OTHER people's mistake and then told me that she'd found my verification. I waited 25 seconds for her to do that. (I will say, that it was clear from her intonation and her speech pattern that she was an English speaking US national, and at the risk of being politically incorrect, my first representatives' inflections suggested that they were somewhere in the middle east or India. This, however does not excuse their treatment of me; if you're not going to do your job, you don't deserve to have it.)

I exclaimed that "that was fast", and asked her where she'd found it, she calmly replied, "oh, it was right here in the notes." This person not only went through some troubleshooting steps with me to verify my problem, she completely calmed me down and got me the service appointment I had initially called to schedule an hour+ before. While I didn't get the names of the people that I'd spoken to before, and as I understand, they wouldn't have been their real names anyway, upon request, I did get their service initials. They are as follows: ** for the first, ** (or "O", we weren't sure which) for the second, ** for the third (gonna leave that one alone) and ** for the fourth and last woman who hung up on me. The name of the Godsend who I got at the end was **, and her service initials are **.

I took the time to write this review in the hopes that someone at Comcast with some pull actually reads these and will do something about it because, seriously. FIRE those first four people. I NEVER want to have to deal with their likes again. I think it's a smudge on Comcast's reputation to even have people like that employed. They made me so upset and frustrated that I went out of my way to put in the extra effort to get the information to back up this post. I want them held responsible for their poor performance and treatment of their customers. And for a last piece of advice, please, please, promote ** so that she can do some good in your company, or at least give her a raise. I promise you, that I was willing to cancel my service and never return if that last call hadn't worked out. I'd had an offer for At&t internet in the mail 2 days before, and there's Dish equipment already installed at this place. ** really saved you guys our $90+/Month.

After several attempts I was still not receiving a signal. After talking to several different people (because I kept getting disconnected), I was told to go to the closest Comcast building and swap out the cable boxes. The first 9 people that I talked to were from some other country that spoke broken English and had a thick accent that I could not decipher. Once I was able to talk to an English speaking representative that knew more than what was written on a cue card, they explained to me that after so many months without use, the product becomes inactive and can't reactivate it. I drive to the closest Comcast building and explain what happened and they were very polite and helpful.

I came home to set up my equipment and hooked everything up as instructed. I called the number that was provided to activate my equipment. One of my cable boxes accepted the signal and began working right away. The other one was unsuccessful. I contacted customer help again which was short lived due to being disconnected again. Once again I contacted customer help to have the lady on the phone attempt to send another signal to the device. After the failed attempt she thought that she could send the signal again and fix it.

After several failed attempts of sending the same signal to the same device, she finally recommended I return to the local Comcast building and exchange this device for another one. I have had more hassle dealing with this company as a whole in the last 48 hours than I have with any other business over the course of 10 years. Most of the employees that you talk to on the phone don't know what they are talking about and can only read what’s on the cue cards in front of them and/or speak broken English with a thick accent that keeps you from understanding what they are trying to tell you.

I suggest stop contracting this service to people in the Philippines and use United States citizens that speak fluent English and have a working knowledge of the company. Take pride in your company and the people you hire. The majority of your employees do not have a clue on how to help you solve the problem that you have, no matter how simple it may be. So after paying 75$ a month for a service that only cost me 30$ four days ago, I am contemplating leaving this company as a whole and making sure that all the people that I know and come in contact with on a regular basis hear my side of the story in an attempt to open their eyes.

I go online to my account and it shows 134 past due. Ok!! I'm calling them. The first rep sounded as if he was napping and could barely form his words. He kept repeating himself about my account and just offered a premium channel for my inconvenience. I hung up and called back to tell the whole story again and that rep put me on hold and another rep picked up as if I was a new caller. I asked to please be sent back to the person I was just talking to. She transferred me to someone NEW again. So I tell the story to 3 different people and this 3rd rep would only repeat policy and tell me my past due amount. I said "Can you please look at notes where your coworker TOLD me he would adjust bill from where it jumped to 109 per month down to the new 89 per month." She said "Well he was not supposed to do that and he can't. I said "Well he DID tell me that so how can we fix it." She said "We can't."

I asked to speak to a supervisor and she was typing with her and ALL the supervisor said was "You have to submit disputes within 60 days... etc". I told them "This makes no sense that you can't help a customer fix what YOUR employee said he would do!!" Absolutely NO customer service at all from Comcast. They just said I need to pay the 134 past due when NO ONE could tell me why it was 134 past due when I paid the 53 dollars past due 2 months prior and they SAID that brought me current. So basically we have to pay whatever amount they put on there with NO explanation and NO help from the "customer service reps."

In my line of work you do what you can for the client. If someone gives them the wrong info we stand by what the person told the client and we FIX it. I am stuck in a contract and forced to pay a past due amount that NO ONE will tell me why?!?!?! I may just bit the bullet and pay the amount to take my service elsewhere. Comcast customer service is the worst. I guess they think because the Internet speed is faster than most that clients have to put up with script reading from reps and NO help!!!

When that didn't work, she tried to get me to transfer their service to our new address numerous times. I told her that we already had a different service in place at the new location. And then after all of that, she still tried to get me to refer our relatives to Comcast.net. I found Comcast to be a very, very poor quality company with even worse customer service. After this experience, I would not refer my worst enemy to them.

Today I came home and seen that nothing was working so I called customer service. MY FIRST CALL: I talked with two girls who were pretty nice and explained to me that my service is going to a different apartment in my building.. Not mine! Somehow while switching my boxes out and forgetting to give me my router this lady also changed my apartment number. They said they changed it to the correct apartment and put me on hold while they were checking to make sure everything is working. THEN I got disconnected. Now they have my phone number, so why would they not call me back?!

SECOND CALL: I asked to be connected with the lady I originally talked to and was informed there was no way of doing that, so I went on and explained my whole situation again only to have the guy not understand. I asked to talk to a manager. Then got hung up on. THIRD CALL: I talked to ** who was super nice. She was not able to do anything. I then spoke with a manager named ** who was also super nice and understood the whole situation. According to her, she was able to fix everything. Everything was working fine.. for about 30min!

FOURTH CALL: I asked to speak with a manager several times but for some reason this lady seemed to think she could fix it all. After she realized she couldn't do anything and after wasting my time, she said she'll have a manager call me. FIFTH CALL: The manager called, I explain everything again. She informs me that everything is going to a different apartment and doesn't understand why I WOULD CHANGE MY APT NUMBER IF I DIDN'T MOVE. I had to explain to her that I haven't moved and have no plans on moving several times. She spends about 45min sending signals through to try and get my Internet to work but she's still not understand she's sending them to the wrong apartment. She says I have to deal with a different department tomorrow.

I asked since I have her on the phone "can we go over everything on my account just to at least make sure that's correct because who knows what else the lady last night may have messed up." So I'm telling her what I'm suppose to have. She ignores me and says to deals with the people tomorrow. I ask again about going over my account and she insists everything on her end is correct and there is no need to go over it. How do you know everything is correct if you don't even know what exactly I'm supposed to have??? Then she hangs up on me! What kind of business is this!? I'll definitely be switching service providers tomorrow!!

His quick fix response was to run wires along the exterior of the building, and to make another appointment. We make an appointment and request another technician, because your support center stated the wires in the unit are live and ready to turn on and we are not sure why the technician was not able to turn on the service. Three days later, the same technician arrives says the same thing and leaves. We make an appointment and request another technician. A new technician comes out on (9/15/14), and also cannot find a live wire, and tells my tenant in order to install cable in the unit, and to move along with the process your landlord needs to be here and needs to bring a signed letter of approval, so Comcast isn't liable for any damage to the property while trying to get the services turned on.

I move things around on my schedule and arrive for the next appointment (9/17/14) with the signed letter in hand, the technician then stated in order for them to start wiring the unit they need my HOAs approval. Now I have to go down to the property management office and request they drop everything their doing to draft up a letter of their own because my letter is not sufficient enough on its own.

Even though my home is not a part of a renter community where requests and complaints can be answered 24/7, I am proud of the level of service I am able to give my tenants, and it is my duty to make their experience in my home a pleasant one, especially since they are paying rent to be there. My tenants deserve the same level of service they're able to get at any apartment complex. As many times as I have rented out my unit, and dealt with other cable companies I have never heard of this issue, or had my time wasted just to have a technician come out on 4 separate occasions to NOT install the cable. The bad customer service given by the technician, and your support team, not only reflects poorly on you, it reflects poorly on me and my unit. This tedious debacle of a set up job, for something that should be so simple has pulled me away from work and other tenant requests.

Anyways, the technician did not want to bury the wires as I requested, he said that your company wouldn't do it, and that he could run the wires along the outside of my unit to get the service turned on. Since my tenants had been through enough and the technician assured me that the wires would not be visible I allowed for him to put the wires on the outside of my unit.

Fast forward 8 months later when I am actually able to get back to my unit to see the work that was done, I was very upset to see the awful job the technician did to get the cable & internet turned on. There are black screws and black wire all along the side of my cream colored house and my light brown front door. I would like to know why your technician wanted to run wires along the side of my house, instead of burying the wires as I requested, when you have a department that comes out to bury the wires? I called your customer service department on 5/18/15 to request a technician come out to remove the wires from the side of my house and to patch up the holes that will be left behind. Customer Service stated they would send a request to a local technician in Concord, Ca and that the technician would call me within a few hours.

I wait a day, and then on 5/20/15 I call back and talk to another customer service rep who says the same thing, someone will call me back, and she gives me a ticket number. I again wait a day to receive a phone call, and NO ONE calls me. On Friday 5/22/15 I call back. I request to speak to a supervisor, because maybe they can explain to me why no one is calling me back to handle my request, and they can then expedite my request, since I have been ignored for 5 days. 1) The rep wouldn't put a supervisor on the phone. 2) When I finally convinced them to put a supervisor on the phone, the supervisor was not helpful and he put me on a long hold. 3) When someone finally picked up the line again I had been transferred to SALES.

The first thing I ask is "What department are you in and did the supervisor explain to you why I am calling and why he transferred me to you?" The sales rep had no clue why I was transferred but still tried to help me. (** was a ROCKSTAR!!!) She was very competent, very helpful. She even called me back to give me my ticket number since her systems were down at the time I called. Even though my complaint was not 100% her department she opened up a new ticket on my behalf and made sure I was contacted to get this wire removed from my home.

Saturday 5/23/15 I received a call from someone who was going to help me. I was very excited, but the second I told this rep that I didn't care if Comcast buried the wires or removed them, they quickly said "Removing wires isn't our department. We would only be able to bury them." And she quickly transferred me back to customer service.

I was so frustrated I demanded again to speak to a supervisor, and again I wasn't given a supervisor. The rep on the phone took down all my info again, and put in another request under my same ticket# to have someone contact me. He claimed that someone would call me by the end of the day at the earliest and within 24 hours. I said "Are you sure, because it's Saturday and Monday is a holiday?" He said "Yes for sure someone will call you." It is Wednesday 5/27/15, and I have not received a phone call, or a missed phone call, an email, a voicemail NOTHING!

I am so frustrated and fed up with your so called customer service. This is ridiculous that you pay these people to LIE and MISLEAD your customers. They make a lot of claims and nothing comes from it. Is that really what you are paying them to do, just answer calls, and PRETEND they're doing something? Or is it your technician offices fault because they do not answer these requests in a timely manner? Whatever the issue is, you need it corrected ASAP. This is ridiculous that I have to waste my time calling, and pleading, and now complaining, about your customer service.

PLEASE CONTACT ME AND PLEASE HAVE SOMEONE COME OUT TO MY HOUSE AND REMOVE THOSE AWFUL WIRES from the side of my house. And I have decided that as of now none of my tenants are allowed to use Comcast in my unit. If this is the nonsense they have to deal with, and now I have to deal with. This is unnecessary stress because you pay so many people who don't want to do their jobs.

Update: Comcast decided not to help remove the wires or patch up the holes, so they passed me onto their insurance company, since they couldn't or refused to get anyone to come out to fix the work. Thanks for the extra hurdle to jump over comcast. I do not understand why anyone bothers with your company.

We ran the cable diagnostic test after he left, and discovered that our signal strength was the exact same as before. Needless to say we are furious. We called back and explained our concern, and they said I would be another week before they could send anyone to check out the issue. 3 weeks later now no one has been back and the connection is still awful. The cable TV is spotty and loses connection, and the high speed internet is running slow, or is not even working at all. I am a semi-professional counterstrike player, and I had to explain to CEVO why my internet wasn't working and why our team was forfeiting the match so it wouldn't count against our record. Long story short, Comcast please get your crap together. There is a reason you are rated 1 of 5 stars. And that's because we can't rate you as a 0.

By mid May, that month's bill was close to 300 dollars. So within less than 3 months... I accumulated a bill over 500 dollars... when the initially agreement was 100 plus a month. Not to mentioned that I had called their reps, who gave me a quote of 224 after I canceled my service in May. I have the written conversations with me and then after my husband returned their equipment, the last rep I spoke with told me my last bill was 198 and couple cents after they adjusted all the overcharges that had grossly charged me in the first place. Lo and behold I went to pay the final bill of 198 dollars that the rep told me. I owe only to see 287 dollars and couple cents. I called back the company furious to find out why I was told my final bill of 198 after returning the equipments only to be greeted by almost a hundred dollars increase.

Needless to say, I was beyond furious. Needless to say, not a penny will come from me. Had someone told me about Comcast price gauging practices and extremely poor customer service, I would have never used them to begin with... it was after the fact I found out about other people's similar experience with this company. A person relayed to me that one guy had Comcast and they charged him 200 dollars deposit because other people who used to live in his apartment didn't pay their bill.

By this guy's third bill, he was charged 600 dollars in one month alone. Please find a more reputable and trustworthy company to do service with -- one that doesn't price gauge and break their contracts. It's more than a matter of time before a class action lawsuit is filed against this company and I am willing to be a participant any day any time. Please save yourself the money and trouble.. NEVER use Comcast/Xfinity. It's just not worth it.

I asked for a $100 credit. A service technician is paid roughly $50 for a half day. I took a half day off and will have to take another half day off to meet a technician who may or may not show up. An account credit for $100, at their own low rate for that time, is logical and reasonable. I asked why the technician did not show for the appointment and why no attempt was made to remedy this or contact me and was told by the agent that "there is no reason why. I don't know."

Afternoon it's worth of Service I decided to give it up the Triple Play and stick with just the super speed wifi. Shortly thereafter I called to complain about my WiFi service which was not up to this speed ever of which they said I was getting my pay for said Service. They sent outsend test my wifi speed how to make sure that my WiFi service what is indeed working properly. It was not working properly and the technician switched out my router for a better one. I was told there was two WiFi options I could use and down was instructed when one was performing poorly to switch. In our home we have 6 total objects connected to the WiFi service but generally only two of those at a time. Still at this point I was not getting the numbers I was told I was going to get as far as WiFi capability. I called and complain - they switched my Service and credited me $20. Gave me some cable channels but that's not what I wanted.

So I call back and complain about the WiFi service yet again. The technician I spoke to tested it from their end and I was correct - it was not performing properly so an appointment was made to send someone out yet again today. That young man came out, switched the router, told me there were two - I could use one was for my smart TV and my laptop, the other for my phone and Roku. Till now I can only connect to that which she told me to connect my phone to the other one is not operating properly and when I called to complain about all of it yet again to a supervisor I was told I would get a $30 credit.

Not only why they not want to do anything else but I was also told that on average my home uses more than double data usage than most home which I find very hard to believe. I am currently going to seek out some other form what company to help me and once my bill is paid I will get rid of Comcast for good although their customer service reps are very courteous and polite. I was in customer service for over 19 years and it's not just about being courteous and polite but also the service that you offer should be up to par and if it's not it should be corrected. None of which I received from Comcast Xfinity. I do not recommend them to anybody and I think that they are waste of time and money.

Fast forward to today, 2 days later June 24th. I called Comcast and waited for 45 minutes and 32 seconds before I got the rudest and most disrespectful representative that I have ever encountered in my adult life! First I explain what is going on and she tells me that the confirmation number given to me is of no use because they don't use the confirmation numbers for anything. I asked her "what is the point of a confirmation number?" and she said "I don't know and I have already told you that there is nothing I can do with it".

The conversation continues in that manner and after 10 mins she tells me she can transfer me to a Billing rep. I told her "I asked you were you one in the beginning of our conversation and you said yes." She replied "I am not and have you spoken to them already?" I said "I have spoken to just about every department and no one can seem to help me, but the money has been taken from our bank account so we just want someone who can help us." She replies "I will transfer you because you don't listen". Not only did she get rude, she hung up on me!

I of course called back immediately. After waiting for 21 mins and 13 seconds I got **. She seemed to be more pleasant, but when I explained my situation and what just happened and asked for a supervisor she put me on hold for another 3 mins and 45 seconds (my phone has a timer) and then hung up on me. I still have not been helped and obviously no one at Comcast cares because they know they are the only provider right now in my neighborhood. This is very unfortunate and poor customer service. And I will do everything I can to get Verizon or whoever to provide service to our area!

I call in the service center and am told that my service was cancelled - prior to even being installed! I requested information into who cancelled the service. Not a single representative could provide me with any information as to why my install was cancelled/or whose fault it was. It certainly was not mine, as I had confirmed the appointment the night before. No resolution was provided.

After speaking with 4 representatives to get a new time to install, I am given a supervisor who told me I would be scheduled for install that day later in the afternoon and that dispatch would call me to coordinate coming out. I did not receive ANY communication that day, the next morning June 24th I call first thing in the morning to see when someone was coming out to install our services. There is apparently no communication of my conversation with the supervisor or any communication of my rescheduled install.

After speaking with 2 more representatives and them telling me a supervisor would call me back to address the issue, I instead went into the branch in Merrillville to escalate the issue face-to-face. I am told the earliest the install can take place in June 26th, 2015. Completely disgusted with the service, that nothing was done to escalate the install to be completed the next day despite the fact the error was on Comcast's fault, and that there was no offer to have any fee removed, discount applied or alternative solution to the dreadful service I received. This is, hands down, the single worst interaction I have EVER had with a service provider. At this time I still do not have a solution, install time nor have I received a call back from the manager I met with in the Xfinity store.

I am furious!!!!! I expect to be told the TRUTH. Don't lie to me to bring me in as a customer, then go back on your word! I was even told by a representative last Friday, 6/19/2015 that I would receive a tracking number by today, 6/21/2015 and I would receive the tablet by Friday 6/27/2015. If I don't get it, I'm gone! And I will be posting reviews EVERYWHERE. Thank you for reading! I hope this doesn't happen to you.

At the Marietta Xfinity store, I received 1 modem, 3 cable boxes and no remote controls!!! The girl who gave me my equipment had the nerve to ask for 5 stars on her review!!! She should get 1 star for not verifying the total equipment she gave me!!! Can’t turn on cable boxes with NO REMOTES!!! DUHHH!!! Tuesday, June 16, we had a Wifi signal that disappeared that night. We had already started service and now had NO SERVICE!!! I called and spoke to 4 different people, all of which told me different things. One rep said my service was cancelled. Another rep said to take the modem back and see if a new one would fix the problem. Wed, June 17, got a new modem and the remotes that we should have gotten with our cable boxes, and still NO INTERNET!!! I was asked for a service technician to come out and fix this problem and they said that the soonest they could get someone out was the FOLLOWING TUESDAY THE 23RD!

I'm a BRAND NEW CUSTOMER and I would have to wait another week for service?? Come on!!! I asked for a supervisor to please see if they could rush this since I work from home and need access to internet service. They said they would ESCALATE the problem and I would receive a call from Comcast on Friday June 19. Someone called my cell from Comcast on Friday but DID NOT Leave a message for me. Sometime during Thursday June 18, we got a signal in our house to be able to watch 1 TV out of the 4 rooms. I also found 1 signal for the modem in a upstairs room that is not my office where my computer is located. Saturday June 20, we called and spoke to a few reps that said they would ESCALATE the problem again and that a tech would call me on Sunday, June 21 at 10:40am to let me know that they would be out to fix the problem that day!!!

I was happy to hear that news... However, I was hesitant that anything would happen with this. The rep told me that since it was late in the day Saturday that they couldn't send some out and that Sunday June 21, there was a tech available. On Sunday June 21, 1040am came and went!!! NO PHONE CALL from Comcast. I called Comcast at 11:30 to find out what happened with the tech. A rep named ** said that the tech that was scheduled was the wrong one and that the rep on Saturday who told us we would be taken care of didn't have the authority to schedule a tech. OH and to add insult to injury, our appt that had been scheduled for June 23rd for 1 week now had now been CHANGED TO SATURDAY JUNE 27 WITHOUT MY CONSENT!!!

I lost my mind at this point because that June 23rd appt was to resolve all connectivity issues I had since the beginning, and to properly install our cable boxes with the TVs in each room and make sure that we had a 4 way splitter so our rooms would all be Xfinity ready. All the while, no courtesy phone calls from Comcast to let us know what’s happening with our service. I called today to let them know that I would be cancelling service on Wednesday June 24th if they didn't send someone out before Thursday June 25 to rectify this bull crap. They supposedly ESCALATED me again and told me that I would get a call from dispatch within the hour to see about scheduling someone before Thursday the 25. Guess what, NO CALL and the escalation ticket was CLOSED OUT because no service tech is available before Thursday June 25. NO COURTESY call to inform me either!!!

All in all, I don't ever want to do business with Comcast. They should be called Crap Cast, because all they give you is crap!!!! No follow up, a lot of lip service, bull crap lies about service being handled and just a huge debacle of MASS INEPTITUDE at its FINEST!!! I don't even know how the hell they stay in business!!! I was a happy Verizon FIOS customer in Pittsburgh, with not one single problem!!! But they don't offer Fios here!!! That's the biggest hardship for us!!! Comcast holds their customers hostage and they do nothing to compensate for their substandard service. All they keep saying is they will give us a credit for the inconvenience of the service not being done. There have been no credits on our accounts, only increases in the amounts we owe, which I will NOT BE PAYING!!! Comcast can kiss my butt!!! We will not be doing business with a company that keeps pushing its customers off into the abyss.

Comcast needs to freaking fix our tools. How the hell would you expect us to give 100% accurate information for the customer without getting to the page we want to? We have to put the customers on hold just to wait for the system to load...like, wtf?! We know what to do, we were trained well. And helping customers out would be more easier if the tools the headphones the internet speed and the ** SYSTEM LATENCY we have to go through every single day! And what the hell is up with the technicians making job orders complete without even really going to the customers house? What's up with the dispatch department rescheduling visits without even calling? You guys have no idea what we go through every single day. Our customers are none to blame it's the ** service Comcast has. Even customer care agents experience the nightmare Comcast has.

TIPS FOR CUSTOMERS: "NO SIGNAL" - If this shows up in your screen, check your TV input using the remote that comes with the TV, not the Comcast remote. Look for SOURCE/INPUT button or a box that has an arrow inside it. Then highlight the TV option that pops us your screen. "FUZZY / SNOWY PICTURE" - Check wires to the box and the TV. Look for the the port that says "video" change wires if possible. Or even better, change the box - Comcast centers are open Mondays to Saturdays. "REMOTE NOT WORKING" - Go online on the Comcast website, click "support" at the top of the web page. Select "program remote" and follow the easy steps.

"BILLS GO HIGH" - Check the breakdown of the bills, if you see extra charges that you didn't had at all. Call Billing, ask for credit - all representatives have $60 credit for each customers. But make sure the dispute is valid. "BLACK SCREEN" - Power cycle the box, plug out the power cord from the wall, re-plug back in after 20 secs. Then send a signal using the Comcast website. "XFINITY ON DEMAND NOT WORKING" - Call Comcast ask for appointment quickly. "CREDITS" - Supervisors have $300 credits on each customer. "MANAGER CALL" - If you want a manager, we're not allowed to transfer you immediately. We have to attempt to fix the problem on our end, even our supervisors are busy talking to customers because Comcast never runs out of problems.

I'm not saying this because I'm a rep. But guys, you have no idea how many customers tell us were horrible people, because of something we didn't do. Take it easy, it's always the small people who get stepped on and yelled at. I love helping out customers it satisfies me fixing their issues. It's Comcast is that wouldn't ** do their part of keeping their word and overcharging everything!

I ended up troubleshooting the issue based on what the Tech told me 5 days earlier when I lost internet connection. Anyway, I am now convinced Comcast is outsourcing and I was actually talking to reps in another country. Last time I had that issue I was dealing with T-Mobile reps in India. This is what outsourcing gets us. As Americans we are used to most reps trying to help. Anyway I called the next night, and amazing enough I was transferred to the non existing after hrs Tech Support department. The Tech advised me they are there 24/7. She helped me get back online. (And she spoke clear English.) The call lasted 3 min. Oh and Comcast has no 'Contact Us' dept. They give you the runaround when you click on the link. It keeps sending you back thru this loop.. I have yet to get completely signed up cause their webpage is telling me to use my pin.

When I clicked on PIN, it rolled me back to payment system. I've got to admit the portal to making my payments works very well! Oh and you can't send them emails. But they have a forum where customers have to help each other. U-verse is looking pretty good now. If anyone knows of a way to get someone to acknowledge that customer exist from Comcast, pass it on to me. They have not earned any loyalty from me.

She claimed I had two boxes, and from there, the conversation deteriorated, with her threatening to disconnect the call if I continued disparaging Comcast. Finally, she admitted that my plan included two DVR boxes, so the letter correcting the "error" was in error itself. She said she'd give me a credit of $19.95 on my next month's bill, so in effect I'm loaning them $19.95. I asked her how many people received this letter, and she wouldn't tell me. I suspect this was a ploy to raise everyone's bill $19.95 who subscribed to this particular package. Most people wouldn't bother to call, and of those who did, most would simply accept Comcast's explanation.

I protested against the last amount and was given an adjustment, so that my actual payment was reduced to $104.56 on May 20, 2015. In addition I was offered, and accepted a new 2-year contract with monthly payments of $89.99/mo for the next 12 months. However, in my latest billing the amount of the adjustment I had received on May 20 has been added on to my latest invoice, so instead of $89.99 I am billed $115.11! It is outrageous that this unethical conduct by this company is allowed to continue. Please let me know what steps are available to me to make Comcast adhere to its contractual obligations.

I called several times to complain that each time I paid this bill, I paid what was due. Needless to say, I got no one who was willing to satisfy a dissatisfied customer. To add insult to injury, a female customer service agent placed me on hold never returned and when I got home, my two main boxes had been mysteriously disconnected. A former technician with Comcast assured me that someone in the center had to disconnect my two main boxes because the other televisions in the house were working just fine.

On Wednesday, June 3, I received a call from a tech (he gave me his name as **) who said that they were working on the switching of locations from Lake Worth Road to State Road 7 and that the signal would improve by the end of that evening. I requested his phone number ** and asked him to call me the next day to verify that the problem was corrected which he agreed to do. The next day the signal had not improved (the internet continued to drop frequently). Since I had not heard back from ** I called him at about 6 pm. He indicated that he was in the middle of doing a service call and would investigate and get back to me. I never heard back from **.

Later that same evening my daughter called Comcast and set up another appointment. The earliest time available was Sunday, June 7, in the morning. Another tech showed up and repaired/replaced equipment that had been installed by Comcast less than a year ago. We were never told there was a charge nor were we provided any paperwork indicating exactly what was done. On Saturday, June 13, I checked my bank account and was surprised that my balance was less than anticipated and I saw that Comcast did the auto draft on my account. While I was anticipating the draft I did not expect it to be more than my bill of $136.16. The draft was for $181.16 so I called Comcast to inquire as to why more than my bill was taken out of my account. I was told that there had been a $70 service fee placed on my account on June 8 which was prior to the draft date so the draft was increased to cover the new charge.

Based on this I cancelled the auto draft for future bills and requested that the $70 charge be removed. The young lady I spoke with said she was giving the information to her supervisor and that I would hear back from the supervisor on Monday, June 15. It is after 8 pm and I have heard nothing so I called Customer Service and the gentleman I spoke to said there was no ticket for follow up. I asked to speak to a supervisor and was told that I would get a return call within the next 2 hours. I am not expecting the call but will keep my phone handy. The call never came...

For the last few years I have thought that the service by Comcast had improved and had recently signed a two year contract rather than switch to another provider who had a promotion. I must say that this experience has taken too much of my time with the broken appointment and a tech whose work ethic was not honest. If the $70 charge is not removed from my billing and the service, should I need it, not improve I will need to seek an alternative for my internet and television. I know that Comcast was making an effort to improve the customer service. I am very disappointed with the past two weeks and how Comcast has handled this service call.

I start to get over all this terrible dealings with Comcast and we are moving again. I need to cancel Comcast altogether and once again they are fighting me on it. Again with the outrageous fees. So they hang up on me. Now I call back, someone will transfer me, and then hang up before the transfer person connects. It is almost like they red flag me so I can't cancel. They are impossible to deal with and completely unrealistic. It is the worst customer service I have ever received.

To my disbelief, they retracted the waived fee and acted like it was a policy to screw 10+ year loyal customers. I will never do business with them again and swear to spread this story to as many people as possible. On the bright side, it was charged to a credit card that I will challenge the charge and Comcast will never see another penny of mine. I hope this changes at least one persons mind if they ever consider Comcast vs any other provider. WORST SERVICE IN THE INDUSTRY (or any industry at all)!!!

After 50,000 emails and angry phone calls, they finally resolve to send a technician. HE DID NOT SHOW UP. Finally, an employee who didn't have mental issues or a brain destroyed by weed contacted me and sent over a very competent and professional technician. This issue could have been resolved in less than 20 minutes and it took 48 hours worth of shouting and escalated blood pressure. Shortly thereafter, they disconnected the new modem again out of spite. I resolved not to pay anything until that land line was restored, so I guess someone must have put the pacifier down and turned the modem back on.

My neighborhood and my apartment complex has no other option for service. This mega corporation, filled with employees who articulate in a drug induced manner, should be shut down, or taken over by genuine people instead of genuine cockroaches. They are a thorn in the side of consumers. If you have any other options, please DO NOT use Comcast. They are evil, satanic, despicable and most of all, stupid and incompetent.

The next day (Sunday) I called again and was quickly able to get a price and schedule installation (I don't know what the woman was doing the previous day while I was on hold!). When I scheduled installation for the earliest date (five days later on the Friday), I explained that my contractor would meet the Comcast technician. The Comcast agent told me the technician would call thirty minutes before arriving. At this point, I emphasized that this was essential because the contractor might need to collect materials. The technician did not call until he was waiting at the front door.

When my contractor told him he would be ten minutes, he said he could not wait. I called the technician back a few hours later and he was very rude and unhelpful. When I asked for his name he hesitated and then said, "Bob." Clearly an intelligent chap...such a convincing lie! I called him out on the lie and he said he wasn't allowed to give me a name. So...back to the delightful task of trying to get through the minefield that is the automated call system to complain to an agent! I eventually reached an agent, and was placed back on hold. The call lasted for one hour and a technician was not scheduled. She told me she would call me back that evening as soon as she had managed to schedule a technician to come out. Of course, there was no callback.

90 minutes later I called Comcast AGAIN, and spoke with another rude and unhelpful representative. She could not reschedule a technician for another five days. I asked to speak with a supervisor, she told me they would not be able to help. I said I would like to cancel my account, and that I would be reviewing my negative experience, and she said okay. There was absolutely no effort to compensate for the poor service and no apology; this resulted in a terminated account. Recommendations for new providers are welcome... :) In short, DO NOT even attempt to join Comcast; their customer service is non-existent!

I moved from Cal to Washington and use their moving department who promised me a certain price and a $300 credit card... I set a moving date which I had to change by a couple of days. When that happened the deal changed although they did not tell me at the time that I changed the installation day. Later I found out that the price had all gone up and I lost my $300 card because I had simple delayed the installation date. I move to DirecTV and FILO internet and so far so good.

They never tried to send me any kind of bill other than the full amount for a month I would not be there. Well now they want $64.00 for a half month besides all the other charges for who knows what because there is no explanation.. I only had the service for the month for 3 days yet being charged for a half month! I did live chat today and the person said they took care of the bill and all is okay now after I paid them $28.55 which he said that was all that was owed to date.. Nope. The payment I made to them they only took off the top of the $94.00 bill I do not owe. This is crazy. They will not stop overcharging me and now I am way up north away from them so can't even go in person to try and stop this mess.

I have paid around $150 each month since I started and all of a sudden, my bill may 18 to June 17 is $371. He kept stating that they rolled over the last month bill already and according to their bill, it shows that my payment is applied but it does not reflect on any bills and he never seemed to understand simple math. If the only difference is $20 video install and $39.95 install visit, why is my bill jacked up $150? He kept giving me the run around. I was on the phone with him for over 1.5 hours and now I have been on hold with his supervisor for 25 minutes and waiting.

The funny thing he said is "if you want to speak with a supervisor, you will be waiting for a long time." He constantly interrupted and seemed to not want to listen to any reasoning but to just tell me what he thought was right. But it did not make sense that they charged for 2 months. I am assuming he makes me wait so I will hang up but he is wrong. I am on the phone for the long haul. I finally get ** back on the line and he said that he is transferring me to the supervisor and then I get a hang up signal. I try and call back and all of a sudden it states that they are closed. How convenient. WORST customer services ever!!!!!!

I explain everything again and they had notes. It was people from Mexico. They told me I authorized this on 5/28/15. I told them that didn't make any sense, because if they look back I never did that to any of my payments. Then a smartass tell me "well $188 will be due in a couple of days." So what that still does not give this ** company to take out money again after I have already paid the bill. 6 different ** told me different things, none of which negates the fact they stole money. I have several overdraws from this ** that they pulled. And to top that off they to me I have to contact my debit card company to get it back. What kind of ** is this.

Based on my experience, Comcast seems to purposely encourage their sales reps to mislead and lie to customers to secure sales and then strong-arm them over contract issues. Such unprofessional and corrupt behavior by a company makes me question all future dealings with said company. I am now stuck in a 2-year relationship with a company that I cannot trust and find truly disgraceful!!!