Xfinity Cable TV Reviews

Second year in a row Comcast keeps opening accounts, sending them for collections and lending of course on my credit report (never actually got a service with the company myself). You will be lucky if you actually can speak to collections there... If you are, you will find out you need to run to police dept. for affidavit within 24 hours and fax them your DL copy. What????? After everyone there is using my social whenever they want, I need to be calm and safe to fax my DL info, like this is something more they are missing to share with the world??? Apparently July is a lucky month to open fraudulent accounts each year now. I cannot live in police dept. every time when Comcast decides to use my SS number, people have jobs you know... Frankly I am tired of doing it each year with the same company who cannot take their fraud issue under control.

Comcast came out to install cable, dug up my lawn, damaged my sprinklers and won't fix it. I've called 6 times in a month and keep getting told that they are "working on it", "investigating" and that "it takes time". Meanwhile, I have a geyser in my front yard doing major damage to my lawn and garden. Each time I call, the call takes no less than an hour and they promise to call me back. I never get called back. I've repeatedly asked for supervisors who accomplish nothing.

Off to Target to buy a router/modem for my ‪XFINITY‬ service. Just in case anyone else was a gullible as I have been I want to let you know. When I signed up for XFINITY I asked if I could buy my own modem rather than "rent" theirs. I was told by their representative no I could not. That only theirs would work, no other kind was compatible. I am not the most techno knowledgeable person out there so I believed him. I have bought and paid for that damn thing multiple times over the years and I am pissed. When a friend was telling me about how they got a new modem at Target I was baffled. "You can do that?" So I am going to go get one, bring it home and make sure I can make it work. And then I am off to Comcast Cable to give them their damn modem and a piece of my mind (a small one, I don't have much to spare right now.)

Comcast has a very bad service. They kept me waiting for three days (from 8 am until 10 pm) for a technician appointment. I spoke with them four times every day and they told me that I have to wait until 10 pm. 12 hours later, they told me that there wasn't any appointment scheduled. I spoke during a week with 15 people, 4 supervisors and I don't have the service yet.

Every month we have the same issue with Comcast. They provide us with a monthly amount and as soon as the bill comes is another amount. We call every month and there's always the same answers that they don't know why, that they will make sure next bill is right but we have to pay what the bill says. Also they all over the phone making offers saying that they will give you a better offer and that you as a consumer won't have to pay more, but when the bill comes the same issue appears.

I have bundled service with Comcast. All of it has been down since Friday in the early am. I have spent enough hours with Raj, Carlos, and James to start a boy band. It is all of my services, not my equipment so turning the DVR on and off is ludicrous. A technician was suppose to come and check the outside connection today. No one ever showed. The only true appointment they offered is for September 11 - 7 days from the original incident. I could function without TV but I need the internet to conduct my life. They need to FIX IT!

I moved and needed to get cable so I ordered it ahead of time online, found a grewd deal and don't have to worry if an agent is going to sneak in extra stuff (had that happen before), so I knew exactly what I was getting and the actual price. Everything worked out great, received my bill, right price. Then about a week after I got my first bill I got a second bill, my first one wasn't even due yet.

August 28th - I contacted Xfinity over the phone to sign up for cable and Internet. I was told that my installation will be scheduled for September 7th. September 4th - I received a letter in the mail stating that a deposit is due. I called Xfinity to make the payment and was told that my appointment on the 7th was cancelled because of an outstanding balance of $292.91 on a previous account. I settled the outstanding balance right away. I was told that instead of waiting on another appointment date, I could go to the local Xfinity service center to pay a $100 deposit and pick up the equipment for self install.

Per usual, I have been transferred back and forth between billing and technical support for 3 hours (all one call) trying to rectify an issue with OnDemand. Technical blames billing and transfers me. Billing blames technical and transfers me. I have had agents (that typically barely speak English) tell me false information regarding my bill and service several times over the years and it's always at the expense of my time as I never spend less than 45 minutes on hold. To make matters worse, Comcast has somehow gained a monopoly in my area and therefore, they are my only option for cable television.

This service is bad, very bad. I paid all my bills on time, was without service for a whole week. No one could speak English long enough to help me. I was on the phone over a whole hour and STILL no cable, Internet, or phone. The only reason I don't have Direct or Dish is because of trees. VERY UNHAPPY WITH COMCAST.

First, I have been a very long term Comcast customer and have generally been happy with them until recently. I have been told by Comcast representatives many times that if I moved to a location that was not covered by their service, I would not be charged an early termination fee. I have two accounts with Comcast due to my working situation. One is in Washington state and one is in Colorado (although originally both were in Washington state and two different cities). I am in the process of relocating my Washington residence to a small town that does not have Comcast service. I was charged a $300 early termination fee in Washington even though I have been a long time customer and continue my service in Colorado. But, get this, I wasn't charged an early termination fee when I relocated the other account from Washington to Colorado even though I hadn't established a new Comcast account in Colorado.

We entered into a 3 yr agreement with Comcast for business class service for a home-based business. Our business closed and I moved to a different city where Comcast service is unavailable. I called to cancel my account and learned I'd be liable for early termination fees - 75% of the cost of service for the remaining months in my contract. I received a call within 24 hrs from the Case Manager, William, and was told that they cannot waive the fees due to possible legal ramifications. I registered my dissatisfaction and requested the President/CEO's name and address. William is only allowed to provide me the address and stated my letter will not be read by the President. It will be forwarded directly to William and we'd have a repeat conversation.

I have had Comcast for about 8 months now and I have had billing issues ever since I upgraded my services. I called about 4 times a month for the past 4 months and my bill has never been the same. I talk with many reps and they tell me my bill would be 132.00 a month including installation and every month it has been 353.00 then 265.00 to 217.00 per month. I called each time I receive a notification to my phone and an adjustment is made and I pay the balance and the next month they charge me for the difference of what my charge was.

We have been Comcast customers for almost twenty years. Following the death of my wife's father, we are now moving to an area that they don't cover. While closing the account they informed me that I will have to pay a $150 early termination fee and which they refuse to waive. FYI Dish Network and DirecTV don't have this policy and their programming selections are better and cheaper. We will never do business with Comcast again!

I moved to a new apartment and I called Comcast to start an internet service. I had my own modem, but when I called them they tried everything to convince me to pay installation fee. I had to accept that. Then they told me that the technician cannot come until the next 10 days! I called to activate the modem myself. But the person behind the phone accidentally disconnected my account. I spent 3 hours on the phone. They just transferred my call to another department. Finally they told me that I need to do the whole process again. It has been 4 days and still I don't have internet. This company really sucks.

For the past 3 to 4 month I have had a constant disruption in service regarding Comcast Live TV Streaming to my computer. This is for me to be able to watch numerous TV programs like National Geographic, The History Channel, HBO etc. I am not able to watch a single TV show without it freezing up every few seconds or just flat cutting me off altogether. When I'm cut off there's an Error Code that says: "Sorry, we've experienced some difficulty playing this program." It says to try to refresh the screen. And an Error code: 900/101000.101002./101005 appears which no one at Comcast seem to know what this code meant.

The person I chatted with today was very helpful and nice. I was unable to pay my bill online because it showed a 0 balance even though I knew there was a bill to pay. The chat agent confirmed that I did in fact owe a balance and he would be happy to process my payment then and there. However, he also said that he would credit back the 5.99 fee charged to have him process my payment. Apparently Comcast considers processing payments (at least by chat agents) an added service worth $5.99.

Right from the very beginning to very poor customer service to poor installers, broken promises, sending and charging me for equipment I didn't order, to telling me they're going to give me WiFi for ALL THE trouble and then charging me, my bill was 49.99 + tax and after not even a full month they send me a bill for 235+. I am so sorry ever to have assumed they would be a business of competence. I was wrong, completely wrong. POOR IN EVERY AREA OF GOOD BUSINESS PRACTICES.

They are the worst carriers. They had me without cable for 3 weeks, then they send me extra boxes when I only have 2 TV. Also the customer service are very bad, they ** up my order in the computers, then blame me for their B.S. and had nerve to charge me double for the bundles I order.

Moved from one unit to another in same community. 3 different "service technicians" worked on the transfer. TV's not working, no internet, no home phone service. After numerous calls and technical service TV works, internet very slow, home phone works. Now I cannot receive or send emails because Comcast did not transfer the email addresses. Called numerous times, have an "open work ticket". Was told they will call within 24 hrs and fix this issue. No call back - no solution. Now they tell me when I get through to a customer service agent that are absolutely useless and cannot speak our language and mostly I can't understand other that they apologize not sure for what. Hmmm really. AT&T sounds inviting. Any suggestions?

Just horrible customer service with lies and lies. They just want you off the phone. I am on a 3-day ordeal with them! Disconnected calls, promised return phone calls that do not come and rescheduled technical appointments. Also -- the best part -- I was being transferred to the "loyalty" department when and after I waited on hold for 10 minutes I was disconnected. 8th time in 3 days. Their new tagline "Thank you for being the best part of Comcast." Got that right -- the customer is the BEST part and definitely the customer service and technical departments are NOT the best part. Why is there no place that someone can actually file a complaint that will result in action. This company has NO concern if you leave or what. I have had Comcast for over 18 years at my current location. They used to be a good company. They are now horrible -- I just wish I had another alternative in my area.

I planned on switching my Telephone, Internet and TV services from AT&T to COMCAST since June 2015 base on the bundle program they (COMCAST) mailed to me. I was not surprised because they have been sending such programs in the past. I told COMCAST that they do not have service on my side of the road but the Customer Service Rep. Keep assuring me that they have just ran a wire through my street so I should be good so I sent up an order - ORDER# - ** to have the install completed on June 30th. On June 30th, they called me that the Technician had problems and would come on July 1st. On June 30th, I noticed my Phone and Internet stopped working. I called COMCAST immediately asking why they would cut my service from AT&T without establishing their service first and make sure it works. They told me it was the Customer Rep. Error that they would restore the services until they established their service at my house.

This is ridiculous company I ever faced. I was on call for 3+ hours and every time they disconnects the calls before someone answered the call. How many times we need to call this ** company. Coming to service it's really, really bad and they are checking the customers by giving all wrong info on speed and prices. The speed is never constant, always drops off... Don't go to this service.

I made an Internet plus 25 package order online at xfinity.com on August 27 2015, Comcast's own order website at $17/month and the order went through successfully. Then Comcast called me on September 1, 2015 and told me they cannot honor this online price. It has to be $49.99/month. Whatever happened to their system (maybe they had a short promotion which they now denies, or maybe it was a system glitch when they checked me out in the order process), Comcast is being dishonest and has the worst customer service ever. Stay away from them!

I've been with Comcast for 12 years plus since moving to the metro Atlanta area. Never in my life had I tolerated such poor overall service. Each and every month there's a problem with my bill and each time I would call concerning my bill as to why it fluctuates, I have to put up with foreign reps on the other end of whom I rarely understand. They seem to never be consistent with the previous rep's notes as to what the corrected agreement amount of my monthly payments. Yesterday was my last straw after seriously getting sick with anxiety to the point I was nauseous. I knew then, it was best to pay them in full and cancel my service with them, despite the fact that my bill was $41.00 higher than the previous month. Too many notes, too many conversations and too many inconsistencies in their billing. "STICK A FORK IN ME, I'M DONE!!!"

We installed Xfinity XF Bundle 3-4 months ago. At the time of the sales call we were told there would be no installation fee. When we received the bill there was a $60 service fee. When I called to question the fee I was told that was the installation fee for the phone! I already had a phone, I was only changing the internet and cable box! They would not waive the fee.

I am very, very disappointed with the Comcast service. I tried to pay my bill on the phone automatic service and my cards were declined. Why? I have no idea... In any case I called Comcast at 7:30 pm. It is now 9:45, I'm on hold with my house line... I decided to call with my cell as well. I have 2 phones, one on each ear and I want to scream. I am so upset.... I will hang up and call AT&T!! I give up!!! Very unfair, poor service.

We were talked into upgrading from digital to X11 service, and a self install kit was sent out to us. We tried to install but we were getting a terrible picture. When we called they offered to send a tech out to check the signal, they discovered that the signal was not good enough coming into the house. They put some type of booster on the line and told me that we would have never gotten a good signal with what we were sent out. I asked him to make sure that we were not charged since this issue was not caused by us. We were told that there would be no charge. When we received our bill, there was an extra $40 fee for a service visit. When I called and talked to their customer service, I had to fight for 40 minutes just to have the charge reversed. This is a charge that shouldn't have been there in the first place!

I have called three times for this same problem. Right now I am on hold. The hold has been 10 minutes so far. I tried to use the online xfinity website.. IT IS NOT WORKING. I couldn't sign in. Comcast really needs to do better. Especially since they are the only cable provider in the area. I am STILL HOLDING!

I tried to rent a movie. The cable said to contact Comcast and I did. After 30 minutes without a pickup it went to a voice mail. Then my wife took the task on. She spent 4 hours to just be transferred, hung up on, promised a channel for incon then lied to. Thanks Comcast, I get one day off every two weeks!

I moved to place where Comcast is the only TV service available being that the local association bans satellite dishes for aesthetic reasons in May. There are also limited to no other internet choices as well for internet services. I had Comcast years ago in the Atlanta area in the 1990s, and they were very incompetent then with bad service, and I thought that maybe they had changed. The technician showed up, and I later found out he was incompetent. He did not check the lines to make sure they were sound, and he also fudged the paperwork to show that I took two X1 platform boxes when I only had ONE.

This past Tuesday, our town was hit with a 20-minute storm, but little or no damage. For four days now, our veteran post has been without phone, cable, internet, and due to that, no alarm system. Veterans rely on help in our post, and we hold daily PTSD meetings... Starting the first day, what we were told was totally untrue, and I feel they knew it. The third day, for the first time, they were blaming this 20-min storm for widespread destruction (we live on the coast and I guess they would shut down if a real storm hit).

Since starting service with Comcast I have been charged for services I do not have. I am being charged for HD and an additional outlet I have neither. I call every month with the expectation of having it corrected and every month I am assured that it will be and every month nothing. They do however continue to charge me after tell me they would remove it from my bill. They also continue to turn my service off for non-payment of an incorrect bill. Fraudulent charges for reconnect fees is about what I owe them for and why would I pay them their fraudulent. I can't seem to talk to a manager no matter when I call. There is some Jeremy that comes by every other week asking me to pay him cash or check. Why would I do that. I have no idea who he is and when I ask Comcast I get no answer as usual. I would stay away from Comcast at all cost. Go with someone else unless you want to also be charged for fraudulent charges.

I had Comcast last year as a entertainment provider. My account was on auto pay and I have paid every bill on time. Recently I received a collection call from multiple collection company asking for $64.37 payment which I paid. I don't understand when my account was on auto pay, how would I get the final balance go to collection? Second, if somehow my card was not working I would have received a call from your customer support. Neither of it happen. For last 15 years I have paid everything on time and I would have appreciated a courtesy call from Comcast if I had a final balance on my account. I will not recommend Comcast to anyone. Recently I received a call and they said, "I am sorry Sir but this balance will remain on your credit as late for 7 years." Go figure.

Comcast Customer service is horrible - They don't understand you and you can't understand them. I opened a work order 2 years ago now to have their cable attached to a new power pole in my yard. They never came. Their service phone people are horrible. Good luck if you want to talk to them. Everyone must be real angry (I was) by the time you got to actually talk to someone that has no clue as to how to fix your problem.

I called two weeks prior to the end of my package deal that I have with Comcast so I could find out what my options were once my package was done in two weeks. I was told I needed to call back the day my package ended because she couldn't tell me anything "her computer wouldn't allow her to give options" prior to my package ending. I wanted to set everything up now to start when my package ended so I didn't end up with a very expensive bill. This is another way Comcast tries to rip off the consumer.

Comcast please do a better job at training your representatives. Your reps are usually rude, difficult to communicate with, and not willing to help 100%. Not only poor customer service, but I always get disconnected on the phone and cannot get another rep on the phone in a timely manner.

Keep getting these calls from Comcast Sales, this guy trying to sell better service for extra $$. I said, "I am not interested," and this guy hang up me just like that. Now I am more than happy to pay extra and move on to Verizon on all 3 houses. Watch out for those.

I've been a Comcast customer for over a decade. Had to make the stupid, "rebundle," call and was assisted by "Dominique," in a Florida-based call center. Right off the bat, I was given the worst attitude possible. After about 10 minutes I said, "I feel like you are giving a lot of attitude, so if you could please transfer me to your supervisor...". I was then on hold for 55 minutes, with no check-backs... Then she came on the line and said that her supervisor is still busy. This time, instead of putting me on hold, she laid the phone down on her desk.

I am in a house with 8 other people and we pay more than $100 a month for internet. The speed we pay for is 100 Mbps download speed. At most we have 3 people online at one time, and even when there is one person online at a time, we only get 10 Mbps download and 0.5 Mbps upload speed. For a company with a monopoly on the neighborhood I live in, I'd expect better service. A monopoly is ILLEGAL based on anti-trust laws (remember AT&T), and if I only have one choice of ISP I'd expect good service, instead of pathetic service which does not offer what we pay for. Never use Comcast if you can avoid it.

I have been a Comcast customer ever since I moved to Maryland. I love Comcast. However, I am moving 10 miles up the road and the Comcast does not go up there. We moved in July and I called to have my service transferred. I found out they do not provide service at my new home, and I was told by their representative that I would not be subject to a early termination because they did not provide service there.

I had a tech come to the house for a call which was Comcast's fault on 7/26/15. There was no charge. I saved the receipt stating $0 was owed. Today when reviewing my bill, things did not add up correctly, yet the charge did not show on the bill. After calling 3 different times I found out $39.99 was added to the account for a tech call! The charge was ultimately removed, but I would suggest that every Comcast customer should go over their bill with a fine toothed comb before paying! This is just the latest in the saga of my dealings with this unscrupulous company.

This is the second time (today at 7:00pm MDT) that Comcast has chosen to update their software during prime time t.v. MOST INAPPROPRIATE!! You should save your software updates for the wee hours of the morning. Please stop with the software manipulation during prime time. Thank you.

At first we were excited about Comcast. Months in to our service our internet slowed down. Movies on Netflix would pause and take minute to load, only to find it happening over and over again. We decided to call Comcast and find out what the problem could be. They told me it was because I needed to upgrade to a faster service and pay more money. It lead me to believe they slowed my service down on purpose just so I would have to pay more money. I told them I wanted to cancel but the lady convinced me to stay and I no longer had any problems after that, it was like magic.

Comcast complaint. This is the WORSE EXPERIENCE EVER! I contacted Comcast because I was moving on 7/31 and I was able to schedule an appointment to regain service on my closing date 8/14. Unfortunately I closed late in the evening so I had to reschedule my appointment. My appointment was rescheduled on 8/21 from 1-3 pm. I usually receive a call the day before to confirm. I did not receive one. On 8/21 I took a half day off work to be home by 1 pm. At 1:30, I called to confirm that your driver was still coming and the representative assured me they were. At 3 pm I called back to find out my appointment was canceled. I was very upset, that I rushed home to receive a service that never was provided and I called your contact center to speak to a supervisor and your outsourced representative refused to get one. Instead, she transferred me to the sales desk, after holding for a half an hour, who had no idea what was going on.

Called Comcast on 7/28/15 to set up new account for cable and internet and as of 8/24/15, we had not received any equipment or installation. An installer stopped by on 8/6/15, dug around the utilities to test signal strength and said a maintenance guy will have to come out to look at it because the signal was weak. I called back on 8/7/15 to get more info and the rep said they'd call back but they never did. Called again on 8/11/15 and the rep said they'd expedite our installation and service and once again never heard back.

Called to find out why my bills went from 170 to 250 over a few months. Told that the program I was on had expired. I advised them that satellite TV was cheaper at this point and they offered to transfer me to loyalty department. (Screw you department.) I spoke with a rep who advised me that he could go over options but since my account was not up-to-date, he could only go over options. He asked what I was looking for and I advised him of the increase and I specifically was looking for faster internet, Showtime, and especially the Longhorn channel. He looked to see if the Longhorn channel was available. He stated that all of this was available for $175 plus tax of around $18, including the Longhorn channel.

I signed up for a two-year contract and was told by the phone representative that if I move and was unable to receive Comcast, I would not be charge an early termination fee. This is just a bold-face lie...I've called Customer Service and they refuse to honor what I was told on the phone. They fall back to their legalese.

Comcast sales rep. quoted my fiance and I a flat rate of $150, after taxes and fees, yet every bill has been for over $200. Fed up with the run around I have been on the phone with them for nearly 3 hours, only to have them tell me that I am a liar and they owe me nothing. At no time did they try to correct the issue or acknowledge that they, Comcast, are in the wrong. Instead they try to double talk me, sell me on a different package, and finally told me they can and will do nothing about the issue. I am at my wits end. They have a monopoly in my area, so I either get robbed or I get no phone, internet, and cable. Is there any help out there?

My daughter called Comcast about six months ago to remove HBO. This would have taken 10 dollars off our bill. We were paying around 175, (and we still didn't have an answer why it went up to 175). After removing the HBO, our next bill was over 400$. Ever since then, our bill has been consistently over 200. Although after having a supervisor check it, the rate should have been 139$. So we have been overcharged for a long time. We are switching over to AT&T. I will be so glad to get away from them. The customer service people are total idiots. I honestly think that is a requirement for employment.

I tried to help Comcast fix my outages because I honestly preferred their tv package, but the 2 to 5 a day service interruptions got to be too much after 4 months of bad service. Most outages, lasted less than a half hour, but some lasting as long as 5 hours. I can deal with irregular tv service, but it's annoying when I have invested 50 minutes in watching a mystery, and the damn things goes out for the last ten minutes. But I do a lot of work on the internet, and that went down too, and was slower to come back. But the main problem was the unreliability of the phone... we need reliable phone service for EMERGENCIES. When they failed to stop the outages I had to get a different provider because I (and everybody else) needs a phone in case of sickness in the middle of the night or if the house catches fire or there is a gas leak. Or for a civil defense warning.

I had poor customer service problem resolution experiences with Comcast in the past. I went to Verizon Fios and aside from the small, hard to read letters that tells you what you are watching when you first turn the channel, their internet and clarity of the TV picture was excellent, never had any pixels freezing like I have seen with Comcast on the old platform, and now with the new Xfinity I am seeing pixelation freezing again! Not to mention the annoying flash for a second or two to tell you the logo of the channel you are turning to and then the program comes on your screen - very frustrating to watch. Pixelation and freezing extremely frustrating. Mind you, we just were "sold" on Comcast to come back because their silver tongue salesperson at Best Buy in Mt. Laurel told me the issues I had above were fixed and the new XFinity platform fixed it… blah blah blah.

Approximately 3 weeks before we were scheduled to move within the same town I contacted Comcast. Previously we have Verizon Fios a service with which we were quite satisfied. However, Fios was not offered on the street to which we were moving. Installation was originally scheduled for 8/19 but when I called 3 days before confirm the date and time I found they had cancelled. Called Comcast to find out that they had neglected to perform the 3rd party authorization to port the number. Rescheduled with their sincere apologies and a promise that no installation fee would be charged. When the tech arrived on 8/21 he said he was unable to do the job. A different tech who could work by fishing through the walls would have to come out. He promised that person would arrive today, Saturday, 8/22.

A big ** to the ** that closed out our service job and NEVER showed. I took 3 hours off work for them to show. ** COMCAST.

After deciding to give Comcast a second chance, believing that they now had better customer service, I now know I was WRONG. First, even ordering service was a headache. I placed my order online, which went ok. Then I received a 'Welcome to Comcast' email. Less than an hour later I received another email, stating that I needed to call to set up installation and my order was not fully processed. I called and they could not set up an appointment at that time and someone would call me back within 8 hours. No call, so I called them. After 45 minutes or so, I finally got an installation date and was able to access my account online.

In June I received a phone call about upgrading to the Xfinity Comcast X1. Going over all the "Extras" the rep told me that my total bill would be $160.00 and some change. With this I got HBO and Starz, Home phone and internet "at the highest speed" (did NOT notice a difference). Then one month goes by, we got the bill... Lo and behold it was just under $300 (289.15 to be exact). We then called Comcast to try to understand why the bill was so high. On hold for 10 to 15 minutes we get a rep and he told us it was due to the charges for the install of the X1 system. They call it pro-rated charges. I then continued to tell him the rep I had talked to in June said that it would not have any charges for the install or the new system. I then asked to be connected to a Supervisor then was told NO and that he was the only person that I could talk to. (Call was around 2:00pm CST.) Then I asked a second time and was hung up on.

For over 1 year, we have experienced problems with our Comcast internet, phone, and television service, i.e. outages, sporadic internet service, TV tiling, and a host of other issues. Hours are spent trying to get through to the right departments begging for an experienced technician(s), and the problems still continue. Frankly, I've been outright lied to on two occasions. There doesn't seem to be any significant recourse for the consumer. It's nearly impossible to reach anyone in a supervisory position, nor does anyone seem to care. I have nothing good to say about Comcast, nor would I even want to!

I do not trust Comcast. I signed up for a two year deal at $99.99 for their Triple Play (phone, internet, TV). Comcast sent equipment. Modem went out in the first week. And then again in the second. Then, I get told that the account they agreed to is too customer-friendly and would not honor the contract. I believe this is called fraud. Four and a half hours on the phone, and no one can give an operator number or any other way of identifying the representative, nor do they keep accurate notes on previous calls.

I really have no idea where to begin. I'll start by saying I wish I could give a rating of zero. The automated menu is extremely unresponsive. The only way to talk to an actual human is to select the option to pay your bill. Any other issues and you are directed to the website. I don't want to use a website. When you finally get an actual person it's extremely difficult to understand them because their English is atrocious.

By far the worst customer service I have ever had. I had a problem with my modem so I called tech support. They came to the conclusion that it needed to be switched out because it was faulty. So we set an appt for the next day at 10:30 to 12:30. We waited and waited and no one ever showed up. I called at 1:00 p.m. and to see what happened and the gentlemen told me that the tech that was supposed to come never did because of a scheduling issue. They didn't even bother to call me to tell me this. I was then disconnected from him when he tried to get me to his supervisor. I was then on the phone from 1 p.m. to 5 p.m. talking to different call center employees and when each one tried to connect me to a supervisor they kept disconnecting me and or telling me there was absolutely nothing they could do for me.

I scheduled appointment Monday and they scheduled me for Wednesday from 1-3, all day Wednesday kept getting calls to confirm my appointment and I did. Then at 2:30 get message I was rescheduled for Thursday from 3-5. That's not acceptable, I was here waiting for 3 hrs for my appointment, called them and first agent was rude and hung up on me. Then called back again was told "oh well sorry but things happen." What? You have worst customer service ever. I scheduled this cause your cable not working in my house and been through 2 hdmi boxes. What heLL, you schedule this then don't show! Damn! Comcast sucks, the cable internet really bad gonna check into Dish network. I'm done with these dumb ass people, they have no clue but say "oh things happen." I'm on schedule people really, I have a ** job. Do you really think I want be here waiting for your sorry asses to show or not, wasted my day Comcast.

I just had to Google complaints against Comcast to make sure I was not out of my mind after my perplexing experience with their customer service. I wanted to switch from a DISH provider to Comcast only because it seems more economical. I had seen on their website an offering for a package of 140 channels + Internet at $89.99. The package is being advertised at that price for 12 months with a two-year contract.

I recently moved to another state and received an advertisement for Comcast. I needed internet so I called the number provided. I spoke to a young lady who offered me the internet package I wanted for $29.99. The downside, I needed to wait for 8 days for a technician to come to install. I complained that that was a ridiculous wait time but asked to be put on the schedule. She made no mention of deposits and said that my first bill would include installation and other fees. Fine. I stayed without internet for 8 days and on the day of the install, I called again to find out when exactly the technician would arrive. It was already 3 pm and I was getting nervous. Sure enough, they said that I "voluntarily" canceled the appointment by failing to pay the deposit. I was livid. Any idea how hard it is to move to a different state without internet? Now, if I wanted the same internet package, I would have to pay $69.99 for just the internet.

Called Comcast a month ago to complain about price. Was given free HBO. Called on 08/15/15 because billed 10.00. While in the call dvr and TV was shut off. While waiting for a solution, agent mentioned a second dvr, told her I did not have another TV. Agent added dvr box without my permission. Called at 8:00 am on Sat 08/16/2015, asked for supervisor to contact me, never did. Called from 8 until noon, agents said they would not take off 2nd dvr until I returned dvr that I did not have. Went down to the physical store, spoke to the supervisor Carlos in Naples who said problem was fixed... no apologies. Got home... my DVR is not working!!! Worst company ever!

Comcast raises prices throughout your 2 year contract. Each month my bill has been more than the previous bill. It went from 198.00 to 295.00. When I called Comcast customer service to find out what was going on, she stated that all the promotion deals are rolling off due to it coming to a end of my contract. If this was a 2 year contract why are all the promotions rolling off monthly before the 2 years expired. Then she tells me my next month bill will be much more than 295.00. I will be canceling and finding a new provider. This company has been a headache for me for years. Really Bad Company.

Comcast sent me an ad in the mail and on my internet account page every month for 3 months asking me to come back to them while I was with DIRECTV. I had to drop DIRECTV cause I moved and decided to take Comcast on their offer. Offer was 99.99 a month for DVR service, 100Mb internet, HBO & Streampix and 225 channels. Seemed like a great offer. Called to set it up and told them I wanted it for a new address so they kicked me over to their Movers Edge dept. This is where it took a wrong turn. The lady on the phone was directing me through the process while I was looking at the services and fees on my computer on their website. She told me DVR service was included for free the first year but the bill would increase by 20 the second year for DVR service, I said no problem. I then asked if there was any other fees and the answer was no. I added the sports package at 9.99. I set up appt for install and proceeded to move.

Abhorrent treatment and customer service by Comcast/xfinity. Spent the better part of 4 hours making repeated calls the Comcast customer service. I was promised things by one rep and was told by a different one that what I was promised would not happen as the information was incorrect. I made roughly ten separate calls and each time was literally told something different.

On August 11th I was watching a show on demand. All of a sudden my tv froze and my phones and Internet stop working also. I called Comcast and got disconnected 3 times. Was bounced around to multiple people and had to repeat myself over and over again, never mind the wait time. Finally someone fixed my phones and Internet. To this day August 14, my cable on my main TV and demand doesn't work. I'm a court officer in a busy busy court, Comcast stated that they would call my cell phone when they were going to be at my house on 8/14/15, surprise they never did.

Terrible over-the-phone help. I spoke with a foreign representative and she hung up on me after I tried explaining my issue several times and she did not understand nor try to help resolve the issue in any way. Rude.

Almost every time I turn on my wireless, my preferred SSID is highjacked by Xfinity. I am absolutely sick of it. Their aggressive sales and promotion practices are disgusting! I am tired of Xfinity coming up on my wireless every time I turn it on. There appears to be no way to stop it. I want nothing to do with Xfinity and they can't seem to get that. Their customer service is some of the worst I've encountered. GO AWAY XFINITY. You are not wanted and your bad customer service and aggressive sales tactics do not impress me or anyone I know.

I set up 3 accounts with Comcast June this year. Two of them were self set ups. I ran into problems quickly because I couldn't find outlets to plug the cables. When I called Comcast Customer Services, the nightmarish experience began. The technicians will arrive 1 hour to 2 hours late that is when they even show up. When they arrive, they will come with a different job order and leave the problem unsolved. The technicians will promise to come back or report the incidence and come back or send another. That will never happen.

I just recently moved into my new apartment Monday and it's been 4 days since I tried to Internet and basic cable hooked up at my new apartment but all I can right now is that X1/Comcast are rude, and lazy workers that doesn't care about their customers. Thanks CA.

So Comcast sucks. I was on the phone with them for 2 hours and 15 mins today including the second call after someone hung up on me. Got transferred from representative to representative and none of them figured out my problem. Just closed my account with them and I'm so relieved of all their issues and overcharges to my account without my consent. I have been trying to figure my problem with my account for over 2 months and none of them could figure it out. I called exactly 19 times even spoke with supervisors and no one fixed my problem until now. Closing my account was my only and best option and I will never pay for their services again and that call lasted 2 hours and 15 mins. Also rude customer service at their Comcast centers. Never again. Happily switching to DirecTV.

I recently moved to a new address. I called to order a fresh installation from Comcast. So I called and scheduled on a Friday and set up an appointment for the following Thursday (First available). The day came, I paid a friend to be at my house during the installation time as it was between 12:30 pm and 2:30 pm and I had to work. So I checked in throughout the time and the technician never showed. I gave a grace period of 20 minutes then called Comcast to see where their representative/technician was during the scheduled time. During the time it took for them to get my name and do the automated voice responses, Comcast called and left a message for me that they could not find my place (in this day and age of navigation systems) since I was on the phone. I got off the phone and checked my messages and heard their message about them not being about to locate my residence.

I order my service online and I pay 29.99 for shipping to receive the service in 2 days. I received them on time but when I called to activate it Comcast keep giving me excuses why they can not activate it. I ordered online a service called 2175 Latino with blast upgrade which include 130 channels and 75 mbps, and after several calls they told that there was a problem with the system and they will call me back and they never did. Next day I called after receiving an email at 1 am in the morning, giving me thanks for the service I order which was internet basic of 3 mbps (I was confused). I was on the phone with several departments for more than 3 hours and they can't give me an answer why the order was changed and why the service could not be activated. I'm just so frustrated with Comcast, I will never recommended to anybody. Now I understand everybody's disappointment.

I went in to close an old bank account I had and were not using, and found out that a year ago COMCAST made a withdrawal of nearly $500 from it. I called Comcast and they give me the runaround eventually explaining that they basically don't care where the money comes from and I should take it up with my bank. Bank will not investigate since I closed the account and it's past 60 days from the transaction (time limit for fraudulent transactions). Seriously, both parties smoothly wash their hands away from this?

3 times I got a recording (which I get), then transferred and hung up on... 45 min. Mind you I make 40 dollars an hour. Then the 4th time I got an agent and I could not get it sent to me because I am not my husband. Even though I have his SS and so on. Just for a remote. Now we are up to 90 minutes. So we are up to 60 dollars of my time. And don't get me started on my bill going up 40% in one month. It is a scam...

I ordered Comcast service for my salon that was not yet opened yet. The tech installed my service and maybe 2 weeks later I received a $200+ bill. I was shocked. I had not had a television hooked up nor a computer. I thought I was jumping ahead to order service and to have it in place for when I did open after grand opening. The fact that I had already received a bill but had not use a gb of internet or cable was ridiculous! I snatched every wire and everything up immediately. Found a office, turn equipment in, got a receipt which is what I was being told by telephone - just turn equipment in and get a receipt. I am and explained over and over after numerous calls that I am willing to pay the installation fee only because that is all I actually experienced from Comcast is an installation. I am 6 months pregnant and this problem has consumed my life and won't go away.

I was placed under a contract and didn't know it. Every time I called, my service costs kept increasing and the rep lied to me telling me a bundle service would be less costly. People around the world can't speak English and they are hard to understand. Finally, I was going to transfer service after moving but they shut my service off early and harassed me. They are a 69B company because they lie to consumers!

Comcast has made me cry!! I moved in May, it's Aug they still have NOT disconnected my service from my old address and charging me. Then disconnected my new address. I spend at minimum 3hrs each call. I call for this issue EVERY mo. There is more!!

Comcast is a pitiful cable/internet company. They were suppose come install internet at my house today from 3-5 pm, but they decided they wanted to show early and at 2 pm. So now I have to reschedule an appointment for their mistake. I'm only going with Comcast for internet because they are the only internet provider in my area. Oh, and I cable with them at my last apartment. Which went out all the time. I always had messages on my tv screen that read, "Cannot connect to X1 platform!" I would pay $150 a month for my cable not to even work half the time!!!

I saw on TV an ad for Comcast Internet for $19.95 a month for 12 months. I called since we are interested in changing internet service. Seems the $19.95 is for 3mb/sec speed??? That is so slow as to be non-existent. What the man then quoted me was $50/month and I don't do games, movies, watch TV, listen to podcasts etc. Talk about "bait and switch". - classic example. We will NOT change - at least to Comcast.

In a period of 1 month I have paid over $800 in service. Every time I call to get a breakdown they come up with all these fees. I made a payment of $225, then they said I owed a balance of $115 so I paid that. A week later my service is disconnected because of an unpaid balance of $272. Not sure how so much money, I don't understand how that can all be for one month, since I keep up with my payments. Fast forward a week later and they automatic debit $429 from my account WITHOUT MY CONSENT. I call to get my money returned since they did not have consent and the rep tells me that I authorized it. I DID NOT. I speak with a manager and was told that they would be pulling the recording of my call when I made the $272 to make sure I didn't consent. If they find that it was their error, I would get my money refunded. I was told a manager was going to call me within 24 hours. I did not receive a call.

Over the past three years we have continued to have a periodic loss of Channel 8 (GA PBS), either audio, video, or both. Four weeks ago, I reported the loss of audio to Comcast. Ten days later a technician came out and verified the loss. He was late to my appointment, because he left another residence nearby with the same fault... it was difficult to analyze using company equipment. In short, the trouble ticket was cancelled because it is beyond the repair capability of Comcast technical branch.

I lose internet and tv connections constantly and receive absolutely no credit on my bill for the time my service is not connected. It's disgusting, unforgivable and I am so over Comcast. What a rip off.

Since we switched to X1, the quality of service went out the window. I'd say from a 7 before to a 1 (that's being generous). We're long term customers, but after outage after outage, after a few appointments the technician never showed for after I took off work, and after two to three times a week calling so they can send signals to get our boxes working cause they wouldn't ever run, I finally canceled with this extremely overpriced company and went to AT&T and I'm a thousand times happier. If you're reading this, AT&T cable is a million times better, cheaper and get this - the cable actually works when we turn it on. Thanks for nothing but headache after headache Comcast. You should be shut down for your lack of quality and overcharging consumers.

I ordered new service from Comcast, which in Florida is Xfinity. When I finally received the self installation kit and opened the cable box, I come to find an old, beat up, filthy and used cable box. That is just add on top of being transferred from rep to rep, after I got an email that welcomed me to Xfinity-Comcast and suggested I could use the wi-fi hotspot service even before I received the kit. When I try to create a username and password, it wouldn't work. I called three times to the different phone numbers that each rep gave me since no one could help to find out that I couldn't log into Xfinity's wi-fi until I received the installation kit. This has been the worst customer service and experience I have ever encountered with any company. This has made my move to Florida a bitter move. Do not get your service with Xfinity aka Comcast.

I really don't know why I continue to bother with Comcast. The Customer service agents are so unhelpful. I wanted to have someone sent out because I haven't had cable in one room for two weeks. About a month ago, my cable box started shutting on and off, it got so bad that it was shutting on and off over 20 times in a few hours. I got a new box, hooked it up the exact same way as usual, and got nothing but a black screen. I finally called someone. I explained that I'm getting a black screen. It's like the cable box is off, but it's actually on. The cable remote will only turn off the TV, it won't change channels. It's like I don't have cable in the back room.

The facts: I've had XFINITY Comcast since approximately 6/7/15 (75mbps internet & 3 HD cable boxes). The internet is slow: I work from home via email (no one else using my internet) and it typically takes 7 to 10 seconds to send/receive email (my Verizon 4G phone is much faster). There is typically a 3 to 5 second lag when going to any website as well. The cable: The (3) HD boxes in my home have lags when turning on, changing channels, and using the remote (none of these are a huge deal). More importantly, I've had to reset all 3 boxes at least 3 times each due to the boxes freezing for no reason (I've only had them for approx 2 months). Sometimes this requires calling Comcast customer service which will take at least 45 minutes.

They increased my bill by 50%, then increased my reactivate cost by 50%.

Called to make payment arrangements with Comcast a week ago to make my payment online due to a financial emergency on the 6th of August which I did, then Comcast took $256 more dollars out of my account the same day. This overdrew my account and caused other payments to bounce with overdraft fees. The customer service women was very very rude and refused to help me, I asked to be transferred to customer loyalty department and she said "For what reason? They aren't going to help you either," and would not transfer me. I called back and I finally got a decent customer service man and he said the money and the fees would be refunded on Saturday and this has not yet happened... I am switching providers... No wonder they have such a bad customer service reputation! Now I have no money until next payday and I cannot afford my daily meds on top of the overdraft fees! This is WRONG WRONG WRONG!

I am being completely honest, Comcast lies to their customers constantly. All they want is their money. They bill you a month in advance because they are trying to get ahead to be considered a great company. You guy can go ** yourselves with spiked bats.

I have just spent 2 hours on their so call Customer Service online to resolve what I thought was 3 simple questions and they were not resolved in any way, shape or form. I fail to understand how they can have "Customer Service" which works fine btw if you are ordering stuff but when you need something resolved it does not work. As a residential user I wonder what can be done to this lack of service. It seems to me it's a dance to get user to give up resolving their questions/problems and I did write a bad review but I doubt it will have any effect.

After we moved into our new home, we looked for cable and internet providers and there were not many to choose from. Two to be exact, Comcast and AT&T. We decided to go with Comcast for their higher internet speed. HUGE mistake! After receiving our first bill, we were over charged, called the company, and the extra hidden fees that were put on were removed and the customer service rep offered us a deal for cable. The box was sent via mail and did not work. After a week of being on the phone every night for over an hour listening to the CSR'S promising that someone would come out, which NEVER happened, we cancelled service. If you are reading reviews to research whom you are choosing, please take this into consideration and DO NOT SIGN UP FOR COMCAST! Now calling AT&T!

I just recently agreed to upgrade to the new X1 system on August 6. In the call, which was recorded, I was not only given a date of Aug. 17 for installation but was given the option between two free installs - do it myself or have a Comcast technician come to my home and do it. I opted for the latter. I was also told on August 6 to expect a confirmation email with all the details.

Mid June, I called to have service transferred for Beginning of July. Service transferred, however they did not transfer phone. After many many many calls and long waiting time on hold, and rude customer service My phone was transferred, with the wrong number. Now I had to start the process over again. FINALLY after repeated calls and waiting, number switched back to previous number. NOW around 8/3, somehow my telephone number switched back to the number THEY gave me when I moved. When I called about MY number the representative who I could understand asked, who was the carrier. Uhmmm COMCAST. I was promised this would be corrected on 8/5. Today 8/7, same promises. Many file #s to reference, still I do not have my correct telephone number. COMCAST provides the worst service. If I can take MY number with me to another carrier, I AM OFFICIALLY DONE WITH COMCAST!!

With regard to Comcast customer service, to be fair, they are a business and they train their customer service reps to sell up (i.e. offer current deals or promotions), I understand that business model and for the most part it's good business. However, when a customer is calling in to report an issue they're experiencing with the service they are paying for; generally they don't want to speak to paying out more money for additional services. Such was the case when I called to report I was not getting the service I was already paying for for the past 8+ years. Their customer service rep tried to up-sell me to a bundled plan but I would have to pay a $50.00 deposit to get a plan I wasn't interested in.

I put my Xfinity with Comcast account on hold when I moved out of my apartment on 9/2014. I wanted to close it, but they told me that my "contract," which I was unaware I had, would require an "early cancellation fee" which was pretty hefty (don't recall the exact amount). I told them I would be travelling, provided a forwarding address for my mail, and kept my equipment so that rather than break the contract, I could just re-activate my account when I finished travelling. I continued to pay their equipment rental fee of $12 per month. I never received any correspondence from Xfinity to my new address that I had provided.

Called Comcast to set a payment arrangements for a old account. The first gentleman I spoke with (wish I could remember his name) was a delightful, very sweet, helpful. Had patience pulled up my old account and transferred me to the collection department where I would be assisted further. After being on hold for 35 mins!!! The employee "Phill **" in collections was very loud, rude, didn't help me at all!!! He asked for a account number which I do not have, and considering another employee was able to locate a old account with no issue! Why can't he???

I had decided to upgrade to the Triple Play package for around $80 thru the Franklin township NJ office because of great service from serviceman at that office. The service was set up and came as planned. While there the tech. explained that I needed cable in the upstairs office for the computer set up and I would need to get an electrician to install. I asked him if he could do the TV only but could not separate the package. I understood, and called Comcast 800 number to find out what a price would be for the TV and why we were unable to install the Triple Play. The Lady I talked to was not a English speaking lady and seemed very confused with the simple problem asking me many time the same questions. I hung up in frustration, a man called who talked to my wife who also didn't seem to understand a simple problem.

I opened a Triple Play account with Comcast back in February 2015. They could not provide promised service so I closed the account and returned their equipment 5 days later and received confirmation of delivery. A week later I got a call that I owe them over a $1000.0 for equipment. Took me several calls and a ton of aggravation to prove to them that they did receive the equipment and I do not owe them anything. Imagine my surprise when I got a call from collection agency beginning of August stating that my account was placed for collection. That action affected my credit rating causing it to drop significantly. When I called Comcast and spent close to 3 hours on a phone, talking to 4 different people, they told me that a credit was not properly applied toward my account and I do not owe them anything. Meanwhile my credit rating is shot. Never ever have I seen such a moronic, unprofessional company.

I was wanting to keep my Comcast services, but was offered the same services much cheaper by AT&T. "Robin" customer retention specialist was rude. I spoke to her about 7:30 pm last night. I finally hung up on her, 12 hrs later my services were cut off. Bye bye Comcast, hello AT&T.

I have been trying to talk with someone at Comcast for a week. Today I was hung up on 4 times after having being on hold for 15, 18, 16, 25 each time the phone would just hang up. There is no good time to call. Comcast should be ashamed of themselves for such horrible customer service and outsourcing jobs.

They came on 7/25. Started the installation and wanted me to pay $170 to drop cable wires. Why would we pay for cables to connect their equipment? If I move and need cable dropped at the new resident have to pay for cable wire again. Came back on 8/6. Pulled all my AT&T cables out, dropped their wires and did not finish installing my cable. I am expected to be without cable or internet till 8/13. That is unacceptable. Now I have no AT&T or Comcast. Really unacceptable.

My service got interrupted due to non-payment (which I forgot to pay). When I paid the bill and service was restored, the internet is slower than slow. I called Comcast to inform them about the situation and of course, they are telling me that my personal modem is outdated and rent one from them for over $10.00 a month. I explain to Comcast that there is nothing wrong with my modem and didn't start having problems until service was interrupted and restored at a slower speed. So I asked Comcast if they slowed down my internet to get me to purchase and rent their equipment and got no answer from the service agent. What does that tell YOU??? I am going with another internet provider.

I moved 3 times and they hit me with a double bill every time. I called and complained and asked why I had to pay $400 every time I moved and was told because I get charged a month in advance. So I was charged 3 months in advanced on top of the actual month 3 times within a year and a half. The final time I moved, I cancelled my service and was told by the woman I'd be receiving an $80 credit for all those months in advance I was charged and those ** sent me a bill for $8.72 instead. T.V. mediocre, internet horrible, customer service horrendous!

It totally sucks!! Don't go for Comcast, they are bad at just everything they do. I have to call them almost every day. Nobody knows nothing in that organisation. Everybody tells you different thing every time you call them. Their services do not work neither they bill it correctly. Credits that they say will be applied because of non working of services are never applied if they do they take it out from you the same amount in the very next bill. They tell you to sign some document and they add some different services. They just give you satisfaction on call saying that they will do it but they never do. Please suggest me some good services for my business. It's getting impacted because of "COMCAST".

After buying into a triple play package 99.00 month the bill has continually come in at 160.00. It took 4 tech 4 visits to complete install. Each tech was not able to do the job?? Go figure. Then they had the nerve to charge full price plus a service call!!! Now they won't terminate service for less than 1000.00. Locked in for 2 years. I'm sending back their modem (10.00 a month), all the spare room boxes (2.99 a month), and as soon as possible terminating cable service for DIRECTV!!! Never get triple play service from this company, bait and switch to the extreme. These people make ma bell look like a blessing.

My father passed away 5 years ago and despite the fact we have provided a death certificate, Comcast has not taken his name off the account. Also, my eighty year old mother has problems with her landline constantly. Internet service is also unavailable frequently.

Early Monday morning there was a storm, we lost power and our cable service. The power was restored late early that Tuesday afternoon. My son contacted Comcast to inquire when the cable would be restored, they said later that day. Well today is Wednesday and we are still without service, so when my daughter get home from work she calls them and they tell her that they will not be able to get a tech to the house until, Saturday August 8 at 4 pm. Are you kidding me, I am a senior citizen and my 92-year-old mother lives with me along with the fact that I watch my son's twins during the day so if something was to happen, how am I supposed to call for help? I do not have a cell phone and do not want one.

They have sent me the wrong cable box twice. I spoke with 3 different representatives and they all gave me different/wrong information. They sent me to the local Comcast store, 30-minutes away. The local Comcast store stated they could not help me. The representatives on the phone, stated they would send me a internet modem, and they sent me a TV cable box. The company and its workers are incompetent.

Terrence was unable to listen to my issue and wanted yes or no answers. My request to find an internet for the price I paid with Comcast for a year and could afford he said I was inflexible and there were three options: add cable, add cable, and add cable and some other stations. These options doubled my bill. Terrence assured me I had gotten more than a good deal and I should just pay up. So I cancelled and he was more than willing to take my cancellation information. Too bad for them. I'm a loyal customer.

So I've been paying Comcast for services that does not work for 2 months. Then to add insult to injury, a lying freaking rep name Danielle that's located at the Woodridge office, lied and told me it was an outage in my area because she didn't feel like doing her job, and TS my box... only to find out tonight I need a different box and on demand was never out. So I've went almost 2 months due to a lazy rep not doing her job! Had me missing Power, watching it on my phone.

Clerical error much. So this morning I applied for Comcast services online. I got approved. No deposit. I even called live customer service. They broke down my bill told me to go pick up my new equipment. I get to this ghetto terrible Comcast Service Center. They look me up. And guess what, a Deposit pops up. I tell the supervisor he says, "You got to pay the deposit before we release anything!!" I am like, "What just happened in two hours?" It went from no Deposit to a deposit a few hours later. BS!! I called customer service back and they said, "Yes it does show a deposit now." My friend got Comcast - he had 50 dollar deposit. He went to go pay for deposit and get his equipment. Guess what. They were wondering at the service center why he was handing them 50 bucks. He had no deposit at the center.

Comcast lets anybody come and install cable in your home. They have drilled holes in the middle of my walls in my bedrooms, left the cable wire coiled across the room. It's a safety hazard! It's been 2 weeks and no one is trying to fix the problem. I have taken pictures, made numerous calls, receive ticket numbers, and no one has responded or been back to my apartment. My landlord is livid! HELP!!!

After making changes to my account to add services for a minimal price change I was charged a significant amount more than the quoted price. During the initial call and subsequent calls prior to the bill, I received verbal confirmation from the agent of the price and the fact that I was not in a term agreement. Once the inaccurate bill arrived I called to inquire and was met with hostility over the phone by every agent I spoke to. I have no written or electronic documentation supporting Xfinity's account of the situation or my account of the situation. I only have the "recorded for quality and training" purpose, phone conversation.

I signed up for Comcast Xfinity triple play about a year ago with an offer that said I would receive $200.00 in the form of a prepaid gift visa card and come to find out so did a lot of people. After about 6+ phone calls and several promises, and no return calls I still don't have my $200.00's. I still have a copy of that offer, and offered to fax it to them but was told that they had no way to receive a fax.

Am a new customer. I called to get Internet service to my new house, the person who talked to me was not professional and didn't show any respect and was not even listen to me. When I asked him to please listen to me first, he said "go ahead and I will pretend listening!!!" He told me his ID is ** which I think it is a lie.

I have only recently subscribed to the internet service of Comcast (7/30/15). I have done nothing but call and chat with numerous of agents and have been confronted with misleading, unhelpful people. No one seems to fully understand the procedures and billing and overall workings of the company they work for. I called 4 days ago to set up service with Doug. I was told that I would be refunded a service charge of $50 after my service was up and running. I chatted again that day with a Michael as to see why my account information was incorrect because it said I had purchased television when like I stated before I purchased internet. That was then fixed but I also asked about the refund of $50 and was told that this would happen within 24-72 hours. Fine. No such thing has happened. I have proof of conversation transcript as well.

These are awful, horrible, greedy corporate monsters. I was on hold for almost an hour, only to be bounced from country to country for them to tell me there was an outage. The new phone system sucks and can't understand what a person is saying. I'm so thankful I cancelled the security system the morning it was to be installed. Thanks to the ** that hung up in my face when I tried to get my xfinity app for my tablet set up. I'm so grateful he hung up on me, saved me some dough. Thanks for blowing an hour off my Sunday evening to find out there was an outage because the first dude over in Nam couldn't understand what I was saying. "It broke, it broke" he say. No outage for cable only internet? Thanks. I will be cancelling my cable soon...

I am not the type person to write public complaints and as a matter of fact this is a first for me. The customer service that Comcast has provided over the past 3 weeks was so bad and frustrating to me that I can no longer keep quiet and just go away. For the past 3 weeks I have experienced problems with my On Demand service with Comcast cable. Two cable boxes were replaced, I have made 2 appointment missing work on both occasions. The last appointment no one from Comcast cable came to my house. I have reset my cable box so many times which seems to be Comcast solutions to everything but never works.

Comcast ran my credit check twice and told me it was a mistake, they gonna rectify it but can't guarantee. This had really affected my credit score with the three credit bureau. Some of their customer service can't speak fluent English, sometimes you have to explain yourself over and over.

Endless time on hold. Pass from one operator to the next. D1 DVR constantly needs rebooting. No info on outage. Basically COMCAST SHOULD BE DISMANTLED.

The guy who installed last year in July/August (I can't remember the month) was the most UNPROFESSIONAL tech on the face of the earth. He talked on the phone for like 10, 15 minutes before coming in to install. Then, while in the process of that, he was playing on his phone and took a little cat nap. And the On Demand service is crappy at times too. I could go to watch something, and take forever to go through the selections Then say "We're sorry you are having trouble" etc. I hate this company at about 90% of the time.

Latest episode of the installation fiasco by Comcast who got top honors for the worst customer service in the nation. They came by on Monday and repainted the utility line indicators. The neighbor repaints them every day to ensure they do not get washed away by the rain again. Comcast never showed up on Thursday to do the work. 9 attempts and counting. We will continue to repaint the lines until they do. Hopefully we don't run out of paint.

We switched to Comcast because AT&T was forcing us to accept an expensive internet that would not be compatible with our old home & wiring. They gave us a good rate for high speed service. Then it went up to over $12 more a month; not $5 but $12.59. When I called to complain, there were no special offers for retention or promotions. So I dropped the voice mail service, which is really poor and saved $4. I told them the increase was not acceptable and that I would be looking for an alternative, then cancel. I received an email confirmation regarding the dropped voice mail, but they increased the internet again! It is now $45 instead of $42.58. I will call them tomorrow and argue with them some more.

I haven't been a Comcast customer for a long time, but they have persisted for about five years now in sending me a mysterious bill for $165 that can't be explained. I've repeatedly asked for an itemized breakdown of the charges, only to be told "our computer records don't go back that far." They've sent it to collections twice in the past, only to have the collections agency send it BACK to them after I successfully disputed the charges. Today I received a call from a THIRD collection agency about the same bill. I have, again, disputed the charges and explained the situation. And, again, I have an official dispute form being mailed to me to fill out and send to Comcast via certified mail. I am sick and tired of this, and am interested in escalating my complaint to the Better Business Bureau, the Attorney General of WA, or the FCC.

My husband and I have had Comcast for 6 months now and right from the beginning the customer experience was horrible. 3 times the men that were supposed to come to set up our cable came the day before they were supposed to and got mad at us because we wouldn't let them in since we had to leave to work and it wasn't the date we had given for them to come. 2 times we were hung up on by the customer support staff and we would have to make at least 5 calls at a time to find a person that would be able to help us with our issues.

First off trying to use their automated phone system to try to talk to someone is just messed up. It hung up on me over 8 times before I could finally talk to someone. Then when you talk to someone they are real idiots as other reviews say. Then after talking to them I had to call someone else because they would not transfer me and that automated system is just as bad. Then I get another idiot that can't help me that I have to give them my information so someone can call me back in 12 to 24 hours. This whole process took over an hour just to find out someone will call me back in 12 to 24 hours. Really I am trying to get something tooken care of today not 24 HOURS FROM NOW. DO NOT GET SERVICE WITH THIS COMPANY.

Total Lies and Deceit with their Agents Representations: I had huge problems with service throughout 2014 - and finally, Comcast offered a discount in my monthly payment to make up for technicians not showing up and most importantly, poor quality service. That said, in Jan/Feb 2015 I called Comcast to see if I could lock in my rate for 2 yrs. After speaking to three different agents over a period of four days, I finally agreed to another package that would lock in my rate for $150-$155 per month (First Lie). I deployed in late Feb as a contractor to AFG and after reviewing my bill in Apr 15, allowing for the prorated period to end, I noticed that my billing had now increased to $188.00! Obviously, I was tempted to cancel everything, however, in wanting to take care of my wife while deployed, I decided to keep all and contact Comcast again to figure out a solution.

First they sent me a converter box that I didn't ask for, then I was always dealing with outages. Now, I just got a collection notice for my last bill. I disconnected service 6/15/2015, the collection notice is dated 7/24/15. Why is it fair that they would send it to collections already? I'll add that when I called to disconnect, the CSA gave me the runaround until I said I was recording the conversation. Why can't Comcast give their customers what they want and not try to treat them like garbage?

Worst customer service and constantly adding on extra to the bill! I was promised one price and they keep adding on extra charges. Over the last two years I have had to call them many times due to adding $20 here and $40 there. I even have the paper showing they are supposed to charge the lower rate, but the customer service agents know they are the only high speed service here and don't care. I can't wait to move and never deal with this price gouging bait-and-switch company again. If you have any choice other than Comcast, take it!

Every 3 to 4 months my monthly rate would go up anywhere from $2 to $5+ for small items such as increased fees for tv services, modem rent or other "fees." Each time I would call and get the rate reduced after 30 minutes of discussion. This is in spite of a fixed price. 4 months ago I had the price reduced (again) because now AT&T is in my neighborhood. I was quoted a great price for the: Triple play". After 3 months the rate went up $5 due to various miscellaneous charges including an increase in the rental costs of the modems. Mine are nearly 4 years old. They could not explain why the cost on old equipment went up. I lost it and left! A human being shouldn't be forced to beg every 3 to 4 months. They are disgusting and I look forward to competition in that industry.

I went into an Xfinity store here in zip code 32225. In my hand was a promotional gift card for $250.00 or a Samsung Galaxy. I have that card right now in front of me. After three hours of debated and deciding, I said "if I sign for this (contract) I would get my money Later?" I ask for the third time and once again was told yes. I got my service started in December 2014. In April we received a card for $100.00 and they won't give me anything because my contract has 100.00 on it. I ask if they wanted the promotional card and they said they didn't need it. Well it's right in front of me now and nothing about $100.00 anywhere.

Comcast charged us over 900 for a month of service! We upgraded to the x1 quad package, suppose to be 169.99. It's not... it's 179.99... plus 19.95 for the monitoring, plus a 10 hd fee. Nothing is what they say. We called and asked about the added prices, they conveniently activated the account then charged us over 400 to deactivate us. Plus they put the exact same package on bit over 215, plus charges that were insane! We've had them for over 20 years, it is so crushing to be forced into something now for 2 years and so far every bill is different! Why can't we cancel if they don't uphold their services... I don't get it.

On March 23, 2015 I returned a Comcast cable box to manager ** at 50 W Gude Dr Suite 60 Rockville, Maryland. We never had established service or used the service with Comcast at the ** address. I am the owner of this house. ** said he was going to take care of this account. He did not. I wrote a thank you note to ** and also to the CEO of the Comcast, Brian L. Roberts Comcast, CEO. I thought Comcast may have changed. I was wrong. Comcast is an incompetent, greedy, and terrible as ever.

We reported service issues 8 times in 2 months. The Internet went out on 7/20. We called and they told us there was a signal issue in our area. They scheduled a service call for 7/23. No one showed or called. We scheduled again for Tuesday 7/28 between 10-12. No show and no call by 11 so I called and they said they had it scheduled for Wednesday 7/29 between 10-12. I insisted on a service call for the day they promised, 7/28. We will see if they do it. On 5 different calls I was told it was fixed or would be fixed. Three times I made appointments. Worst customer service.

I was out of town when this bill was due and missed the payment. They are charging me 30% of my bill because I'm 7 days late. There are other companies....

My bill is inflated every month. I was told by and have a recording of a Comcast employee stating that my bill should never be over 158.00 a month. This month it was $261.00. Whenever I call Comcast they reduce my bill without question. They are making a fortune on people who do not call them on their overcharges. 1/15-$194.61 (PAID$157.54), 4/15$177.95, 5/15-$191.83. I didn't call them on the last 2 bills listed because I was in the hospital. Today they reduced my 7/8 bill from $261.90 to $167.07.

Someone needs to investigate the practices of Comcast. I am a long time customer and aside from the customer service you get on the phone, the service has been good. However, since I started receiving letters and emails regarding the new modem, I have noticed a decided change in my response time. My internet is slower in connecting. Even when I use my landline, which I must have for my security system which is not thru Comcast, there is a delay after I dial a number before it connects. I do not believe in coincidence so my only conclusion is that Comcast is manipulating my service levels and response time. This is a deceptive business practice. I do not believe for one minute that the modem I have has suddenly become obsolete or incompatible. Comcast is stealing money from its customers and the regulators are looking the other way.

I was lied to by service reps of Comcast four times from the Philippines to Mexico to Philadelphia to Jamaica. Comcast representatives lied regarding installations and credits for modems. I was then lied to three times by representatives in the Philadelphia executive office for customer relations. Finally I asked for a supervisor who was very nice and did nothing but transfer the call to my local Florida office who also lied. I have 4 hours of saved audio tape on this issue. My last call to Comcast I spoke with a Philadelphia corporate customer service supervisor who merely hung up the phone on me and refused to deal with the issue. Clearly Comcast has the worst customer service imaginable and has a policy of given all customers complete runaround technique. This time I have recorded evidence with dates and names. Looking forward to seeing how Comcast reacts if indeed I pursue the cause in court.

I hooked up Comcast when I moved recently. I actually had to move again a few weeks later, and Comcast failed to straighten out the bill between the two addresses. I've called them five times and had one chat session. Twice Comcast said they would fix my bill. Both times they did not, the charges went back on my bill. I was so frustrated I asked Comcast that in light of the time and hassle of trying to fix this bill over the course of two months that they zero out my account and start fresh from the current bill cycle, but they refused. They have shut my service off twice now and keep charging me reactivation and late fees. It's unbelievable that they treat people like this, that their customer service is so incredibly terrible, and that they refuse to right their own mistakes. I will happily pay more for another provider to escape Comcast.

I had a vacation home in Tennessee and had Comcast cable, internet and security service. I sold cabin and new owner wanted to keep exact services. Still had 2 years left on alarm system contract but new owner more than willing to assume contract. Comcast said only way they could do this was if we both went in person to their Knoxville office. He lived in Louisiana and I lived in New York. I was forced to drive 800 miles to sign a piece of paper. Even though they could verify me on the phone that was their policy. I would rather go without TV and internet than ever deal with this company again. The multiple service reps and managers I spoke to didn't care. This has got to be the worst company on the planet and I see why they consistently are ranked poorly in customer service. Hopefully technology will continue to advance and they will become a dinosaur in the not too distant future so no one has to suffer dealing with them.

First of all when will it be possible to pick what channels you want and pay for only the channels you want. I am SICK AND TIRED of paying for foreign language channels. If people want other than English then pay for it. This is the United States, period. By the time I figure out what's on the program is 1/2 over. Don't need multiple shopping channels, multiple sports channels, multiple yap channels, UWTV etc. There are way too many crap channels and I mean crap. Don't need High Def, I was raised on rabbit ears. Paying $172+ for bundled service is crap. That's $2,000 a year for WHAT? 200+ channels that mean nothing to the average Joe.

After the Net neutrality took effect. Comcast has found other ways in ripping you off. I did a new package Feb 2015 and got HBO as part of the package deal for 2 years. For the last 8 years 2 DVR's cost $9.95 and now ($29.85) They took HBO off too. March Bill- $140. April Bill- $128. May-$133. June- $133. July-$186. New Bill $184. WTH?

I had called Comcast to try and get my monthly bill reduced. The lady was very nice and suggested I upgrade to the X1 box. I could save around $20.00 a month. Now the nightmare begins. On the they were suppose to install the new box, they call and cancel. Reschedule for two days later. Two days later they call again and cancel. You would think they would put a note out there saying "make sure we get this customer taken care of today as we already canceled once." They give you this four hour window which can really screw up your work day.

I've been trying to speak with someone at Comcast for 2 weeks, they charged me the wrong amount, corrected it and then re-set even a larger amount. I've been on hold for 48 mins trying to speak with someone again. They are the worst, not the first time I had this issue. They added someone else's bill to my account because our phone number was similar, how dumb is that for a huge company like this.

Comcast has to come to my house 3 times after I moved to get my xfinity cloud working correctly. I took two days off of work and spent over 5 hours on the phone with completely helpless and awful reps. The supervisors are condescending and completely unwilling to help. Not their problem is what I heard. Now I am being charged $119 for their visits. I am changing to Dish! Maybe they will appreciate my $220 a month business. Promised two separate call backs from managers but that never happened.

While living in Immokalee, FL - 10 months - I had excellent service with Xfinity. No contract, excellent TV package and internet. When it was time to move, NO hassles. Thank you Xfinity. I did not realize at the time that each box (had 2) had to be programmed to record whatever you wanted on that channel instead of being able to program either and see recording on either. This was the only snag. Be sure to ask for the whole house DVR. I would use Xfinity again with that information.

I manage 50 vacations homes in Orlando area. We used to have trouble with internet phone and cable services with all the providers in the area… but COMCAST is the worst. It makes 5 days we have No service at all (cable internet and phone) in one of our home. I called them 10 times staying over the phone around 5 hours. I went to their store to change the box but like it was not working. I took an appointment with a technician who came to said he can't do nothing, he had to put a special work order. So 72h later we still wait the technicians to replace the outside line.