Xfinity Cable TV Reviews

It started when I moved and took my equipment with me to the new address -- Comcast try to charge me for the equipment. Problems continued, as each month my bill was incorrect, my service would be turned off and I would spend hours on the phone trying to clarify what I owed and why they didn't have the same payment history that I had. At one point they said my payments were going to the old address, as if I was paying for someone else's services. The customer service person would say they'd fix it and then the next month would come and the same thing would happen again -- hours on the phone, completely incorrect billing information... to no resolve.

I Generally Like Comcast. I have them at my several business location. Once you get it switched they do very good Job. The key is if they do get it switched properly. The Nightmare started when I decided to switch to Comcast from AT&T. They offered to switch my other location. They send me two contracts and I signed them - as they were so Long I did not pay attention. I have done it in the past. They managed to port my both location to one location instead of each. That left me with no telephone or internet at the other location. Now I been calling since Friday to get it corrected and they are saying it might take 30 days since Comcast decided they do not provide service at the other location.

I have a cable card from comcast for my tivo box. I was watching tv and then got a message that the channel was not authorized. I called comcast and tivo, I was on the phone for 30 min while they tried to figure out what was wrong. I gave everyone the same information multiple times. They were incompetent. Then comcast disconnected me and did not call back. I had to call them again and wasted another 30 min while some incompetent Indian kept me on hold, didn't do anything, and said I need to talk to tivo. I told her to stay on the line for conference call with them and instead she just did a blind transfer to the comcast activation dept. I had to be on the line with them for another 45 min while suzanna tried to diagnose the problem, which the rep found out was the cable decoder card was inactive. This was not the problem before. Why did comcast deactivate my card. This is outrageous. Then she said I have to go to a cable store 1 hr away and get a new card. This is ** .

I had cable installed in our home in October 2014. After installation, I received a call from a Installation Review representative name Stephanie. She was very rude. She said that my ex-wife had an unpaid Comcast bill from 5 yrs ago & she was turning off my services until I paid my ex-wife's past due bill. Comcast provides services according to your home address, not individual customer accounts. I contacted Corporate & they said that they were changing their collection review procedures. When I opened the account, I should have been made aware of my ex-wife bill prior to the installation & how I was going to be penalized for something I had nothing to do with. Beware of opening new accounts with Comcast. If a prior resident did not pay their bill with Comcast, be prepared to pay it in order to have services in your home. Terrible collection policy.

After wasting my morning making 6 (being conservative, could have been more) calls to Comcast, speaking to 4 agents and 2 supervisors, in addition to being disconnected twice, I have some hope of receiving a refund on my xfinity account in another month, having disconnected my service over 3 weeks ago. They assure me that it will take a month. This was after weeks of their calls telling me I had to return their equipment, of which I have none, and my calls to them to confirm that I have none. But their calls still continue and they will not issue my refund because I still have their equipment which they confirm I have none. They also claim that they came to my house to connect me with Comcast TV, which I wouldn't touch with a 10 foot pole; I am a DISH customer. Still with me? Having dealt with them unhappily in the past, I hesitated, but against my better judgment I did it to myself again, hence, my current regret. In their case, you can believe all of those nasty things you read on the internet - an example that some things you read on the internet are true after all. Buyer beware!

This is the worst company for customer service, I moved and ordered their services for my new location. At the time I ordered, the agent was very nice and offered me a package that included the home security system and all the movie channels for 1 year for $145/month and I accepted. They could only install it during the week when I was not home, so my daughter sat at my house and waited for the installer. After he was done she signed and he left. When I got home I was very disappointed with the security system. It only covers 2 doors which leaves the other 2 doors and the 3 patio doors completely unprotected.

Needed a service call to attempt to fix an issue with slow internet speeds (less than 12mbps when I am paying for 100mbps) and the tech who came to my home was angry, combative, and refused to listen to any of my concerns and basically said "there is nothing I can do" and left. He was supposed to get someone else who could help to come out but I found out today he never did. Now I have the 4th tech appointment set up to fix an issue that has been ongoing for over a month. If I had a choice I would change my internet and cable company, but unfortunately Comcast is the only option where I am currently living.

I'll keep it short. Comcast in my area has frequent outages, poor customer service, constantly blame equipment (which they supply), broadcast commercials in foreign languages that the demographic doesn't support and charge ridiculous prices for said service. Cancelling my service, going satellite for TV and Verizon for everything else.

After a storm this summer, my cable box went out. A technician came and replaced it but used an outdated box so caller id did not work. I was lied to that caller id would work in 45 mins. When I called I was told the box was not compatible with caller id and a new box would be sent. When I went to activate the new box, ON DEMAND did not work. Activation lied and told me it would take 45 mins for channels to complete upload and if there was an issue to call Technical support. Two hours later I called Tech Support who would not talk to me and said I need to call Activation. When I called activation again they said it was because the new box was not activated in billing. An hour later my cable still was not working and I was told a Tech would need to be sent out.

I have been trying to work with Comcast for MONTHS in trying to get them to live up to their service agreement price THEY agreed to for 12 months. After multiple calls and chat logs, they still will not live up to the agreement. My last conversation with a supervisor (Alica ** id # 0;-) on Dec 1st 2014. She said "too bad" and would not make any adjustment. I would like to send all the chat logs I have to anyone who would like to post them or put them on the news. The entire issue is over a lousy $5.00 per month charge. It's not the money but the integrity of Comcast and how they do business. My agreement ends on 5/2015. I can tell you now that I will cancel it asap. I would cancel it now but I live up to my agreements - a shame Comcast does not. No wonder everyone hates them!!!

Do not trust what they say. They do not give the service they promised, you talk to a customer service, they say everything is being take care of, next month you'll be calling again for the same reasons making you waste your time. And at the end they still getting some money from you even if you never use their services. I ask for hd TV cable and they give me digital. I ask for internet too, I was told that I can do all the installation myself. Wish I did find out all I have was digital. And I wasn't even connected to the outside pole. Then they say I need somebody from Comcast, which I was going to be charged, did not agree on this. Ok this is too much I cancel the everything, took everything back to one of their offices. And I still charge for some services, even that I was told that I have a 30 days to cancel without any charge.

Comcast Customer service is very bad, they just rip the money off the customers. The service is really bad as well their cable is bad too. I had to make more the 6 times to cancel my account.

First we have moved around and had a few cable companies in our time but never have I seen anything like this. When we bought our home here in WV we signed up with Comcast for tv cable and internet. We had our own modem already for years that we purchased from our previous cable co. Well after having our tv and internet service up and running for a month or so we receive a letter from Comcast telling us that there seems to be a billing error and they need to charge us for our own modem. It took a while for us to convince them that this modem was ours, old and purchased from our previous cable company. They even said they were going to investigate which is fine because I keep receipts and I'm sure our previous cable co. wouldn't mind verifying this for us. The rep was rude and basically calling us thieves even though we have never had Comcast service before.

This was my first time using Comcast and I had heard terrible things about it. I had to use it due to the fact that it is my condo's provider. My condo pays for my internet. When I moved in the cable was not set up. I had to go to the Comcast store and retrieve my box. Not only did they give me the wrong equipment, they gave me wrong information and confused me. I tried setting the box up with 5 different support people over the phone and no one could help me. I finally decided to have someone come out. Over the phone they said it would be $15. The person comes out, says it was their fault (they gave me the wrong equipment, and sets it up). The next week I receive a $75 bill from Comcast saying I owe them for the installation fee. First off the lady on the phone said $15, second off the installation man said it was their fault, and third off I was getting a phone call every 30 min from them about my bill. I am very disappointed in the service and the way they steal people's money. I think it is ridiculous to have someone come out and say it was their fault and then charge me for their mistake. I will never use Comcast again!

First of all I was never told by my apartment complex that I have a choice of either comcast or Verizon Fios which was partly my fault for not even checking. After about a week of getting this service, it was extremely slow like 8mbps. The advertised speed should have been closer to 105. I was offered the Cable and TV bundle in which the option to watch TV on-line was offered, however the speed is so slow I can't even watch it online. I can't speed any high quality HD video.

After having had tremendous difficulty with Comcast's cable TV service over the past 15 years, I'd heard that they were improving customer service and decided to try it one last time. I use their high-speed internet service and have had little trouble with it. The install technician make a call to his supervisor after having a problem getting the right remote code for the TV. He didn't tell me what the obscure remote code was. Within 72 hours, the remote stopped working and a few minutes later, the cable went out. Of course, all of the customer service representatives were busy - once I got a recording giving a series of steps to perform to get service working again (there was some problem in the area). Zip, Nada.

Service was out for more than 12 hours. Was suppose to receive a text when service was back up. Never got! Have been charged $11 a month for blast internet that I never signed up for. I hate calling Comcast. You get passed around and around before you get help. The automated system says "Did you know", well if my freaking internet is down how can I? I may not renew after my contract is up. A stupid windstorm or snow storm knocks out cable. How sad!! @@

I'm trying to think of another company that offers such a superior product yet has no regard for customer service and I'm speechless. I'm a tech guy so cutting the cord was easy but the problem was that I love fast internet and great TV. There's not enough time to share all my bad experiences and everyone has plenty of Comcast service nightmare stories. I'm just not willing to pay a company that doesn't care when they waste my time on the phone. Jacking with my bill to see if and when I will catch it? I'm done!!

I signed up with a local Comcast company in Ventnor. I wanted to bundle cable and Internet. They signed me up and quoted me a price of 79.99. Over the phone they told me I would get basic cable Internet, free HBO and dvr service for this price. With the taxes, my bill is supposed to be 107.00 monthly. Now I am 2 months into this and I get a letter stating that they are going to raise my bill because the dvr service is not included in my package. So I called them and was told that I can either switch the boxes out and or pay the new price. Since I am not familiar with wiring things I asked if they could send someone to do this and the answer to that is yes but I have to pay for that as well. So my issues are... Why was the dvr system set upon installation if it was not included in the price that was quoted to me... And if I have to make the switch, why do I have to pay for the technician to come out when none of this is my error?

Horrible customer service. Absolutely horrible. I spent 2 hours on the phone with 4-5 different service reps. None really were helpful. 1 was even defensive. Here's a summary of the wasted time today.

Wrongfully Charged for returned equipment. Rates increased versus decrease as promised when downsized equipment. Consistently had problems with WIFI. Charged three times for returned service installation that was their error. I will never recommend Comcast/xfinity!

After a year of countless hours (that I will never get back) calling customer service to reset my cable box or figure out why my internet continuously crashes several times a day, I finally contacted them to cancel my service. Not ONCE in the last 11 months has my internet lost connection while using it and I have NEVER had any of the so called "X1 Xfinity" features work on my TVs. These are supposed to include caller ID display on TV, etc. Their website is a nightmare to navigate through for self help. The ONLY simple feature they offer is all the different ways to pay your bill! I was threatened with a cancellation fee even though they don't really provide you with much more than cable TV on good days and rarely internet service. The phone works... occasionally. Be warned. Don't Use Comcast!

I ordered internet, was overcharged for a 35 dollar relocation of outlet which never occurred. It took two phone calls over an hour of my time to get resolved. And I had to demand to talk with a manager or person in an American call center - As I was getting reasons for this charge that are laughable. Customer service actually told me the charge was because more then one computer was connected to the internet. Tonight I called again for a second charge of 70$ that was for a service call, due to the service being installed incorrectly. It was their mistake for never installing it correctly in the first place. I was told they could not fix it, it was a valid charge. I kept saying it was not and demanded to speak with a manager, I was placed on hold for 18 minutes and re-routed to another customer service agent, I then demanded a manager again and had the charge removed. They are playing games trying to get the consumer to give up. It is irresponsible and horrible business model. They are thieves and crooks.

I setup my mother's account with automatic payment... like I did with all her other payments. When I started checking her account it seems that Comcast had over charged her more than $100 per month since April. They gave me the runaround for weeks telling me that a supervisor was going to call me back which they never did. Finally, they said they were not going to return the money and that was it, but now I'm going to get in touch with the State Attorney's Office, and charge them with elderly exploitation.

I am NEW to Comcast, and was FORCED to use them...I recently moved and my only choices are DirecTV satellite which could be sketchy in a windy area... or Xfinity services. I have never used Comcast before and it was not my preference but it seemed my only choice. I have been a customer for 6 measly weeks and it has been a disaster. I was promised $145 dollars a month, plus a $250 dollar gift card.

I had Comcast service for internet for a couple of years and always paid on time. I owned my own cable modem/router and have NEVER leased one from Comcast and it says so right on the statement I received every month. I made arrangements to move in September 2014 and called to cancel service as of 9/24/14. I reminded the rep when I called to cancel, that I owned my own modem and the rep confirmed that I had nothing to return to comcast.

I would like to share my story about Comcast after upping my bill to 160.00 per month. I was having problems with my home phone so I called customer service, I could not get any help from the USA. When I asked for someone from the USA I was treated very rudely. Long story short, I told Comcast that I would be dropping their home phone and internet but keeping their cable. Set a date to shut off home phone and internet for 10 days later due to the customer service I received from overseas. The next day when I get home from work, no TV no internet no home phone so I call customer service again from overseas. The girl is laughing at me as I explain my problem, tell me there is an outage in my area so I hang up and spend an hour to get someone from the USA who then tells me there is no outage in my area and after I explain about the girl working for their customer service over seas laughing at me, they apologize, credit my bill as I waited for my new service. Comcast overseas keeps on messing with my service. Not only will I be getting rid of their internet but I have decided to get rid of their cable also. A horrible company with horrible service. Do not get them. You will be sorry, shameful company. Horrible customer service, outrageous bills.

NO CABLE SERVICE ON THANKSGIVING DAY. No image on screen on all channels. Voice content on all channels same.

I opened a Comcast account for one of our properties in August. There were several problems with the service, and I cancelled it 2 weeks later. We returned all the equipment required within the 30-day "money back guarantee." I called to follow up to be sure they received the equipment - they. I spoke with 5 different representatives (be sure to get their "operator ID" when speaking with someone). Each person assured me the balance of the account was "$0.00". I continued to get bills with all different amounts and called each time to question the amount. Each time, I was told the balance was "$0.00" because of the "30-Day Guarantee."

Although their customer service is notoriously bad, they are the only company providing internet service in the beach community where we go in the summer, so I order the monthly service, although I only need it for 1-3 weeks. I ordered it in August, as two of us had important work to do, picked up the router & stuff myself from Comcast, and spent about 5 hours over the next very busy week, on the phone with them, because we could not get a signal (I was charged full rates for this lost time w no service!). We finally had a spotty, inconsistent signal for the last few days only. I disconnected the wi-fi, and then spent about 2 1/2 hours on the phone w Comcast reps to arrange for shipping back their router. I returned to my home state 800 miles away, never received the return-mailer they assured me was coming, & have received mounting bills from Comcast ever since (now in the $100's), and they have now sent my acct to a collection agency!

Recently I have had three extremely annoying contacts with Comcast. The first: My bill was charged automatically to my credit card. The card expired, I forgot to contact Comcast. My fault. A young woman, who had been programmed to prattle, called and in her sing-song chant informed me that my bill was past due and my service would be canceled if I didn't pay it.

On 9/22/2014 I went to the local Comcast Cable office on Hartsfield Road and spoke to an agent about my bill. He offered me a $25.00 discount for 6 months and backed this up with an email stating such. On 11/24/2014 I received my statement from Comcast and the discount was gone. I called and spoke to customer service and they told me that they could not honor the discount given to me by the agent at the Hartsfield Road office because he was in a different location and the customer service agent I was speaking to did not have that offer to give me. They basically refused to honor the offer that I had in writing. Tom ** should be ashamed of himself and this company! This is the worst example of customer service! I have been their customer for 20+ years and never missed a payment!! I am now looking for another provider and filed a complaint with the State Attorney General. I am not a priority for this company, I am nothing to this company and they proved it to me today.

We finally are down to a $60 payment to conclude forever our association with Comcast. I know there are a lot of people employed by Comcast but you never hear anyone proudly admit that in public. If an individual, in every other facet of his/her life, is a law abiding citizen, it goes against all things sacred to admit working for Al Capone. But hey, when you need a job, you need a job.

I signed up for Comcast 12/17/11. Since then, 11/25/14, well over 50 calls, 30 hours on the phone trying to get answers to questions about bad service, increases in prices, money owed me from signing up, being rudely talked to, transferred to another office and hung up on by Comcast personnel. It took almost 2 years to get back $300.00 due me for signing up with Comcast. Out of all the customer service people I talked to on the phone, "3", were helpful, No two customer service people have the same answer to the exact question??? Presently my bill should be in or around $75.00, I just received a new bill for $137.58??? For the past 3 months my phone service has been interrupted every 2 days due to their equipment failure verified by their service reps. I'm paying for this quality service???

Moved away in 1998, there was no cable; they said there would be soon. Today, 2014, in well developed USA, this Road STILL, NO CABLE. I'm moving back & Comcast is cable provider for NEIGHBORING ROADS, SHOCKED to have to get Dish again. WTH.

I got disconnected during my ONE HOUR purchase of their service. They forgot my user name and password so I couldn't log back in. Furthermore, I dare you to find a way to contact them when stuff like this happens. There is no way to email or ask for assistance. People have told me how awful they are. Now, I know. These guys suck. In fact, I would say they are thieves. There is a very good reason they have such an awful reputation. They need to be taken off the market, pronto.

I have been a customer of Comcast in Sacramento, CA, on and off, for over 20 years. The most recent issue began in February 2012. I did not want Comcast as my cable and internet provider due to past issues dealing with cable, internet and most of all the rude and incompetent customer service and technical support representatives. As of today's date, November 22, 2014, I have had 6 or more service representatives in my home. I have spoken with upwards to 12 representatives on the phone and chatting. With the most recent count being 7, not including the representative the service representative spoke to while he was here. So let us begin. In the area of Sacramento, that I live in, I am unable to use my previous service AT&T. I cannot have any type of satellite service because my apartment is blocked by trees. So my daughter as a gift had Comcast hooked up because she pays my bill for me. Yes, nice daughter. I digress. So through the years my cable has not worked. The boxes have been changed out 4 or 5 times do to them not working properly. I have had my modem changed about 4 times due to not working properly. My service has been disconnected 2 or 3 times. No, not for none payment.

I move from Florida on end March. By April 15 I was leaving in Sealy, Texas. 3 months later I have a collection company calling me. Comcast is charging for equipment and two months of service June and July. I keep calling to fix the problem, no help. They keep saying that I never call to disconnect the service. The equipment was return to Comcast by UPS. They charging me $537.37 on equipment and service. Also I was talking to the technician and he told me I never pay for cable so ask how is that, he respond was I charge my service for cable to the people with money they never look the bill? To me that was incredible. So we have this people charging others for service.

My internet and my phone service is not working. I called Comcast many times and be help on the phone. Finally they send a technician last Tuesday and gentleman told me I should call Comcast for a compassion. Actually the phone is working but the Internet is still very slow. I called Comcast yesterday around 12pm. They transferred me between tech and billing department for over two hours. The lady name by April said my internet speed is slow because they send me to the collection department. I asked her how can I keep paying for the service I never received? She transfer my call to Ted. He apologized and left a note for credit before transfer me to tech support. I spoke with Diane, she was very friendly and helpful. After been help, she transfer me back to Mrs. Sonia at the billing department. Sonia was very disrespectful. She called me a liar and said there is NOT note left in my file. It's was the first time in my life to be humiliated. Comcast agent need more training.

Comcast made plenty of promises when I called to set up service connection back in June 2014. They have delivered on NONE of their promises. From cable TV that doesn't function to poor customer service, to nonexistent customer service and a toll-free help line that is never answered without a minimum of 20 minutes on hold, their service sucks! I would not recommend Comcast to my worst enemy. They have plenty of excuses but nothing else!

I never wrote a complain before, but I was so frustrated with the Comcast service that I even cried and started smoking again so I decided to write this complain. I called to ask if I can return the Comcast modem which I used to rent for the last 10 years (paying $8 each month, the total bill used to be $75.59 total) because I decided to buy my own. I never asked for a discount and I was never late paying the bills. I need to mention that I had only Internet service because I don't have a TV. The representative told me that I will save $10 a month if I purchase the box for the cable TV and the speed Internet will be increased from 25 mbps to 50 mbps. I agreed and all my problems started here. I had no Internet at all.

My cable went out again (a weekly thing), called customer service (joke) they resent my signal, nothing happened. Went through this 3 times. Finally they agree to send a technician, technician gets there (happy surprise) and has to place the outside receiver which is damaged. Technician said there would be no charge since the problem was with their equipment. Well well, I check my bill for last month there is a $60 service charge. Call and explain that I was not supposed to be charged for the visit because of the damaged receiver. Tough crap, doesn't matter what the tech says charge is there. I lost it. Filed a complaint with BBB, FTC, and consumer complaint department with my state's attorney general's office. If you are being ripped off by Comcast take a few minutes and do the same especially Federal Trade Commission.

I recently changed to a modem/router provided by Comcast, and it has been a nightmare ever since. First of all, when I call I must give my name, address, phone number, ss number, and if I get connected to another service rep I must repeat all that information over again. This makes it very frustrating when one has to call several times. Service reps give all different answers to the same problem. I wanted to fix a problem with intermittent disconnects, with my Wifi, and I was told to try several different things, which none worked. I had two different service men come to my home to try to repair, with no luck. The second man was very rude. I asked him some questions and he made fun of my questions or did not answer at all but rolled his eyes or turned his head away.

I had an appointment with Comcast in Saturday for installation service. Waited from 3 to 7, called 5 times, was told the tech was on the way and still don't have service. Once again, service and have an appointment for tonight from 5 to 7. Called 3 times. Finally by 7:30, I call again. I'm told that it was closed. Then nobody can tell me why the ticket was closed, then I'm put on hold to wait for the supervisor because I requested one. After waiting for him for 35 minutes, he gets on the line. I say, "Hey you know, why did I have to wait for you so long." "It is my name is Byron, and I will customer service." And no apology for the time, with no apology for a bit, but I'm wasted. I'm waiting for an appointment. Just total disregard for anybody's time or just any kind of customer service. They are horrible.

In 2013, a supervisor in the retention department issued a $20 credit for my account for a year because of an agent lying about what channels I would have with my service (he even said flatly that she lied). Dealing with another issue back in June 2014, after 2 weeks of waiting for callbacks (because there was never a supervisor available every day that I called) and finally getting a supervisor after I had to call them repeatedly. She explained that the $20 was going to expire in October but that she would flag the account so that she could reapply the credit herself. October bill comes in and the credit was not there. I called in and the agent I spoke to said she would reapply it but could only do it for 6 months since she wasn't a supervisor. I asked if my bill would remain the $41.81 that it has been and she said yes so that's what we paid.

Dealing w/ service transfer for a week. Hrs of phone aggravation. Latest - was given somebody else's account then his user ID and password as temp. created for me. I only realized when I logged into the acct. Total disregard for customer privacy.

Service down more than a couple times in the month. Terrible phone manners, long hold times and over 4 days to get it fixed. Now we have the same issue again and can get anyone on the phone who really seems to care much less rather put you on hold and then disconnect you... we are leaving them soon!

Signed up with Comcast cable and internet services in fall 2009 upon moving into a new property. Paid final bill in full, returned all equipment, disconnected service and moved out of property in December of 2010. November 2014 I receive a call from a collections agency stating that I owe them $447.24 for a Comcast account from 2010. I explained to the collections agency that the account was paid in full and closed in 2010 when I moved. They provided me with the account number and a phone number for the Comcast billing department. That number was disconnected.

Last week Comcast was showing an internet package price of $44.99/month for 105Mbps down and 50mbps up. I called in and ordered that package. Today it was installed and only 10mbps up. I have the screen shots from the site showing these speeds and prices. So far, I have had multiple people, including customer retention and a supervisor of another department call me a liar; multiple times. I've been on the phone for well over 3 hours, disconnected/hung up on 7 times; each time while "on hold being transferred to a supervisor". FINALLY got a "supervisor" on the phone, who again, insisted they never showed that price on their site and actually laughed and said, "I can give you that speed but it will cost you $1209/month". THIS COMPANY IS AN UNHOLY TURD.

I have been with Comcast for several years, and only one other time noticed an odd charge on my bill that was removed when I called. I recently moved, did all the transfers and installations myself, and then got a bill that was $100 more than usual. I called, set up the new service with available promotions and new equipment, and was satisfied, although paying more than before, but I could see the value. Then I started looking through my bill, and saw that "someone" had downloaded an entire season of some show I've never seen, to my cable box. On an evening that neither my husband nor I were watching TV.

My cable went out on October 31, 2014. At that time, I made an appointment to have a technician come out. The technician never showed up. When I called Xfinity to follow up - I was informed that the original representative never put any notes in the system and therefore they wanted to troubleshoot the issue again. I spoke to a supervisor and insisted they check their call logs and the recorded conversations to ensure that a conversation was had and I had scheduled for a technician. She confirmed and scheduled me for a second appointment. Again, the technician did not show up. I called again and had to schedule for a third technician...who again DID NOT SHOW UP!

I went to have internet service installed. I am deaf (Military incident) and cannot converse over the phone. I paid Comcast slightly over $100.00 and received a do-it yourself package in shrink wrap. At the designated time I was at my address waiting for installation. Two Comcast trucks showed up. I had the red Comcast bag with the equipment sitting on the hood. They passed within 10 feet. Five hours later they were still doing??? I walked up to one of them and pointed to my truck with the Comcast bag and asked what I could do to help. I got blank looks and later they just drove off. I took my receipt to the Comcast store and asked why I did not get installation. I was told "They (meaning someone in that same store in customer service) "should never have sold you that package."

I have been a loyal customer of Comcast for over ten years, and I have never been so angry with the service I have received in the past few months. In June of 2014, a technician came to install the new Xfinity X One boxes on all five of my televisions, as well as a new router for the wireless internet service. There were many problems with the installation and in the span of three days four different technicians had to come to my house to fix whatever the problem was.

Comcast. They were to set-up services at my house on 11/8/14. They call me that day and they said they need to schedule for the next Saturday 11/15/14, I said ok. They come in on 11/15/14 and set-up the system. It work great until about 5:00 PM that day, then stop working so I call Comcast. I was on the phone with them on Saturday until 9:30 PM. They told me I would have my system up and running by Sunday morning. Sunday come and nothing. Got on the phone again. Finally, I had the system back up at 12:00 PM. I said ok. At 4:00 PM on Sunday, my system went down again so I call Comcast again. I was on the phone with them until 8:00 PM. They made an appointment for 8:00 AM to 12:00 PM for Monday. 12:30 on Monday, I call Comcast. Reason, nobody show up so they told me they would be over from 12:00 PM to 4:00 PM. Again no one show up but my system started to work around 4:00 PM again. It only work until 7:00 PM so again I call Comcast. They told me someone would call me at 8:27 PM, still waiting. So today at 8:30 AM, I call Comcast again and I told them to cancel the contract. Lesson learn: Be careful when they offer you a shipper price. That is what you get, no services. That is why it's shipper.

I tried calling Comcast to resolve an issue with my ON Demand, I waited almost an hour, was disconnected several times. Finally spoke to a Supervisor who had no idea why I no longer had my On Demand service. He said someone would call me back either way to let me know the service was restored, no one ever called me back. The service was finally restored several few hours later. I then called to get a certificate for my Alarm service with Comcast for my home owners insurance. Once again I was disconnected several times, transferred to several different areas and getting disconnected during the transfers. I was told by a rep. that they had no record of my Alarm service, they said it was a billing error. I then tried calling home to talk with my children, only to find out my land-line phone number was disconnected by Comcast. I finally got a customer service rep, who stated, I requested the phone to be disconnected. I explained I called about my Alarm system, and now I have now been on the phone for over 2 hours, being transferred from one department to another just trying to get my phone number back. Horrible service!

Some of the things Comcast has done to me:

On 4/1/14 Comcast installed Internet and TV service under their 30 day satisfaction guarantee program. I was not happy with the service and canceled it on April 10. I returned all the equipment. Now Comcast has turned my account over to collections so it has ruined my credit saying that I owe them $143 and no one will tell me what that is for.

I've been with Comcast since 2014. I've been happy with their services. This past September I received my bill and was very surprised when I saw the amount. They are charging me almost $1,000 for two old bills that are not mine. I explained to them that I did not live at the addresses that they stated. They told me that the last four digits of the social security did not match, only the name. I told them that I thought companies go by the social security number not the name. They have not removed these charges off my bill. Now they are threatening to cut off my services if I don't pay up $1200 by November 20. This is very inconvenient because I am a college student.

I tried to sign up with Comcast two years ago and had a technician come over for installation, but after spending two hours, the technician can't seem to get my desktop computer on the internet. He was so arrogant to tell me "you should call Dell and ask them why your computer isn't recognizing our internet". Such a fool for not knowing what to do then passing the responsibility to the customer because of his incompetency. I immediately cancelled and had him remove everything that same day. The office called me and asked why I cancelled. I told them about the arrogance and ignorance of their technician.

They mistaken my address with a new customer address and messed my account up. Changed my plans, my deposit is gone. When I called them, it was nightmare. Nobody can solve your problem, untrained professionals, I was transferred to someone else 5 times. I was put on hold for 1 hour and 20 minutes, that is a complete disrespect with the client. Worst company that I've ever been client. Never again and telling my friends my experience.

My internet connection is intermittently dropping and lagging. Speed test shows ok, then it will drop or lag. This happens throughout the day and night, and is causing issues trying to use our devices. I've wasted an hour with you all. I have actual work I need to do. I'll go ahead and shop around for internet service that actually works.

I had Comcast service for less than a day, I was told that I won't be charge anything if I cancel in 30 days. Well, that's not truth. I have a bill for $112, they said I have an old balance of 53, and new charges for technician visits. We pick up and return the equipment with less than 3 days, so we shouldn't be charge for installation charges. There were issues when they send somebody to install cable under our driveway. They destroyed our grass because they made 2 huge holes each side of the driveway, I called several times with no luck, after speaking with several customer service rep they said someone in supervision will call us back but they never did. Very bad experience for us.

This website should have negative stars available. I would give it negative 5. The only internet option for where we moved to was to use Comcast. We only wanted internet, no TV or phone. Upon trying to set up internet, we were trying to use a DOSIS 3.0 compatible modem we had used in the past. We called customer service who said they would have to send a technician out. I asked multiple times whether or not there would be a fee associated with the visit. I was told that the technician would let me know if there would be a fee associated with the work he would have to do. The technician came out and didn't make any mention of any fees that would be applied to my account. The only thing the technician did was use his modem to check that the connection was fine. This modem was apparently not compatible with Comcast, the technician recommended that we buy a new modem. So we bought a new modem as the technician said that was the only way to solve the problem.

Comcast cable is BY FAR the worst company I have ever done business with in over 40 years, I will explain why. PROBLEM 1: I signed up for Comcast cable about 2 months ago. I asked a few specific questions, the first one being "IS ON DEMAND FREE" they answered "YES." If you call sales and ask that question today they will answer "YES TODAY." When I went to access "The Blacklist" which is on a free network. I could NOT access anything other than the current season. This was WEEK ONE of the second season. so I wanted to catch up with season 1. I have TO PAY FOR THAT! NOW my thinking IT'S EITHER FREE OR ITS NOT!!! IF you call sales today and ask "is on demand free" They will say yes. IT IS NOT FREE IT IS A LIE!!! The SHOULD say ONLY CURRENT SEASONS ARE FREE.. so for example if its week one of season 2. YOU ARE OUT OF LUCK! This is PROBLEM 1 of MANY with Comcast Cable.

How can America and Americans can be soo STUPID to keep this Company in existence. No country in the world can SCAM its citizens like this. Each time I have to Call and fix the astronomically high bill. They say it's fixed but I know and they know that it will continue.

I have been without service for 3 days. First my T.V. service was not working, then the next day I had completely no service. I called Comcast on the second day and explained to them I have 13 year old son who comes home from school and checks in with me at work. I was told someone would be out to check my service. No one ever came out. This is HORRIBLE customer service.

I spent 5 hours on the phone yesterday and waited for a service technician for 4 hours this morning and he never showed up. Also, I spent another hour on the phone today. It started when 1 of 4 TVs did not have service. I called and when they sent a signal I lost all 4 TVs as well as my internet. After another 1.5 hrs on the phone, I had to leave for work as I was already an hour late. I called again when I returned home and after 50 min on the phone (getting signals) a supervisor finally came on and all service was returned in 10 min. After hanging up I realized that I didn't have the TV packages I paid for (including Thursday night football) so I had to call back again. The service rep I spoke with sent another signal and I again lost all 4 TVs and my internet, then got disconnected. This morning I waited 4 hours for a Technician who never came. I spoke with Leslie, a Customer Experience Executive, who said they couldn't the technician out today and that I didn't even need a technician as the problem was internal. Now I do not have any service, I missed 5 hours of work, I spent almost 6 hours on the phone with Comcast. Is this how Comcast treats its customers?

On April 15, 2014 I called Comcast because my bill had once again gone up. Similar increases had happened every six months since I had been doing business with Comcast and I to keep my bill down, I had to call and negotiate a new "special rate/deal." On the April 15th call I asked if there was a way to have an extended agreement rather than having to call every six months and re-negotiate. They gave me a fair deal and said it was good for two years! I asked specifically if that included EVERYTHING, INCLUDING EQUIPMENT. Their representative assured me that was the case and that my billed amount would not change for TWO YEARS.

On two different billing periods within the last two months I have been charged for pay per view ** charges. The last month billing the online customer service stated the charges were from one of three cable boxes. The charges were over $200.00. This month I was charged with over $64.00 in pay per view ** charges. Since the last months billing, I created a password and verified with paying for movies. The one affected cable box is connected to an Xbox. Comcast is adamant there could not be any way the box was hacked. I asked Comcast to identify the source of the issue. They state someone has access to my pass code and ordered the movies. I have sent Comcast, through what they say "Ask Tom" a formal complaint. I don't want other consumers to be charged for fraudulent charges.

Well it started with a few internet issues that was the result of a bad connection with the splitter. Like any reasonable person I called Comcast to have this issue taken care of. They sent me a cable technician to fix the problem which took him about 3 minutes to replace the splitter. After this he decided he was going to spend the rest of the hour at Wendy's on a "lunch break." Following this issue the next bill a mysterious 39.95 charge showed up for a technician visit (because they charge for faulty equipment). I decided not to worry about this and carry on with my life. The next months bill was normal. Then the next month (2 months later) I had a total of $100 in charges for "video/internet installation" and the installation of 4 outlets for my devices (none of which happened). After much debate with comcast representatives I was told that my original requests never made it to their supervisors to be waived. After waiting 48 hours I called back again. This time an american agent told me the first ticket I received was actually viewed by a supervisor and rejected with no reasoning given. For all I am concerned these are bogus charges.

Sadly Comcast has some of the worst customer service I've experienced. The technician that come to the house did not have the correct information to complete our installation and was frighteningly unknowledgeable of his job. I would recommend going elsewhere if possible for service if at all possible.

My experience with Comcast has been very frustrating and disastrous. It seems like left hand does not know what right hand is doing. I called Comcast Business class to upgrade my service. The account executive without full disclosure signed me for a 36 month Contract. The right way to conduct business would be full and transparent disclosure about the term of the contract. This did not happen. She seemed rather rude. Then, to take care of the simple service upgrade it is taking over 48 hours where there is no tech visits or equipment installation needed.

Comcast is the worst provider of product in their market. I don't second guess that, after all that I've or might I say we've experienced. I want this company shut down immediately. They are robbing good people who have been loyal to them for years and was always looking for the change. Well, not anymore. I'm just another bad review and an example of regret in buying this service for years. In actuality, and keeping it real, it is not a service at all but a deceiving purse snatching, wallet grabbing, lying piece of recycled trash that is in your home which doesn't even work 90% of the time. Goodbye to comcast. Middle finger up.

I relocated to Denver, CO 9 weeks ago, and signed up for TV, Internet, and Home Security with Comcast. I signed a 2-year contract through an agent who works with my apartment community. Two agents came for the installation. Immediately, I had problems with the home security and television not working properly (outages on TV, and sensors not being read so I could not set the alarm). Another agent came to "fix" the problem. He stated that the individuals doing the install "didn't know what they were doing." He claimed to fix the problem. Next, I continue to have TV outages, and internet outages. Within a few weeks, my internet service is just not working at all and going out several times per day. I work FT from home and rely on internet connectivity to do my job. This was a major inconvenience. I contact Ms. L again. I have another round of techs at my home. This time they try to work on fixing the internet. This new agent says that the first two sets of people in my home "did not know what they were doing." He believes he has fixed the problem.

I was supposed to have Comcast install internet and cable to my new house Nov 7th. They showed up over 2 hours late and told me its too dark to work. We reschedule for the next day, the 8th. No one shows up. I call and flip out on them and reschedule for the 9th. No one shows up. I call and flip out again and threaten switching to Verizon. I reschedule for the 10th. No one shows up. I call Verizon who agrees to come out the morning of the 12th. I call Comcast and tell them this. They reschedule for the 11th. Finally someone shows up. Everything looks good except I don't have my HBO channels. I call them again. They send a signal to my boxes and everything goes out. When it comes back on I only get 4 channels.

We had a Comcast "tech" guy come to our house 12 days ago to update our modem as recommended by Comcast. It has been an absolute disaster. Ever since he came, our wi-fi signal was too weak to reach an upstairs office. Everyone who we have called (and I have spoken to 13 people today alone), has been completely unknowledgeable about the Comcast system and given me the complete run-around. I have asked numerous times to speak to a supervisor, only to be put on hold for 20-30 minutes, then explained my situation. Have them tell me how sorry they are. Tell my why it isn't a problem or not their fault, then tell me it is not actually their department, and transfer me to another area, with another 20-30 minute wait. The last person I spoke with told me they would fix the wi-fi problem, which they did by disconnecting every device from our modem so that now it is an even bigger problem! ! They are the WORST company I have ever had to deal with! I have tried to get them come back out to fix the problem they created and they will only do it if I pay the technician fee again. We never wanted the update and it has only created a huge problem.

Number one - could not understand the representative. Number 2 - had it installed today, nothing is working. Can't change anything - tells me try later.

I woke up this morning perfectly content with the new service agreement I made with COMCAST last week. Then today, an agent called me, and promised me more service for less money. I don't care about "more service", but I like "less money", so I agreed. Then I noticed there were fewer channels, the service they added is something I don't even want, and the monthly price was higher!

I contacted Comcast to pay my bill and from that day forward, I experienced issues with my equipment and service. For about a week I was calling and sitting on the phone for hours trying to resolve the issues with my cable boxes, package details and inaccessible services. On Sunday October 2, 2014, my cable service was interrupted along with thousand of other customers due to Comcast downloading a new billing system. In the process of the download they prematurely erased the old billing information, equipment, services and package details.

I was going to pay my past due bill of 258.00 so that I can get services reconnected, but a Comcast employee told me I also must pay a past due bill of a relative. I asked them why when it's not under my name, they went on to tell me, well since that person is related to me I also must pay that past due bill in order to get service under my name. I ask how is it possible to be billed for another person's past due bill, they said it's a policy of theirs that a relative must be charged with an unpaid bill. So in other words I have to be another's past due bill account even though it's clearly not under my name or social security number. I really don't know how that's possible.

Horrible! Horrible! Horrible! Comcast is awful!!! The cable goes in and out.. The guide will not load most of the time and Xfinity on demand never even works. EVERY person I have talked to about fixing the cable when it was going in and out was rude! When we moved and had to switch apartments they automatically assumed because my husband is Spanish that he wanted the Spanish package (I don't even speak Spanish so I couldn't watch half the channels) or maybe they got the orders mixed up. Either way it was Comcast's mistake. When he called and told them he never ordered that package or that specific box and he wanted the same thing he had before they finally agreed it was THEIR mistake and said they would send a tech. Out free of charge because it was THEIR fault. After the tech came the bill came and they had charged us and we called them, they said they had never said that because "there were no notes put into the computer". (whose fault is that? How convenient they just didn't put any notes.) We ended up paying for comcast's mistake. BS. I can't wait to switch back to Verizon FiOS!!!!

I called Comcast to complain about my slow internet which is supposed be 50 Mbps and I pay $120 a month. When I called I was on hold for 25 minutes to talk to someone... That someone and most Comcast employee don't wanna hear a complaint; so what they do? They simply hung up the phone.

In 2013 Comcast upgraded their technology in California so that everyone must have at least a minimal "DTA" (Digital Transport Adapter) box in order to receive any channels on a television set. I had broadband and "Limited Basic". Comcast sent 3 DTA's, and they all failed to work. After numerous activation efforts over a few days, they said I needed a tech to make my house "Comcast ready". I'm an SBE Certified Professional Broadcast Engineer (CPBE), and I knew my house cabling had no issues. The tech came out and found no issues but discovers that I still have a filter on the pole which must be removed. The filter originally had been placed by Comcast to limit my TV channels to about 2 dozen basics. He said it was supposed to have been taken off by them in advance so that my DTAs would work. Fine - my TV reception was restored with all 3 DTA boxes.

I simply inquired whether or not the service was refundable. The agent ignored me on multiple occasions and kept trying to trick me into forgetting I asked the question. I informed the agent that this bothered me, and the agent stated "I'm sorry," then redirected me again to programs and services. I couldn't get one answer out of the agent. The call lasted at least 20 minutes. AT&T along with some small company here in Knoxville, TN easily listed the information I asked for within 5 minutes. This is entirely unsatisfactory. Please speak up if this has happened to you. Stand up for the working class.

When I ordered Comcast for internet I had a modem that I had used previously and it was the latest and greatest. When the technician showed up he could not get the modem to work and tried 3 of the modems on his truck of the same model and could not get them to work. He then told me there was a problem with activating this type of modem... Four hours later he gave me a modem that had the phone/internet, etc. Two months later I got a bill for that modem and called up the company and activated my modem with no problem and had to pay the 8 dollars a month for the modem he installed. OK. So that sucked but I have no other high speed alternatives.

My promotion was up so Comcast told called me start a new one. Spent over an hour on the phone with them to get it started. They missed 3 installation appointments without so much as a phone call. Spent 3 hours on the phone rescheduling the appointments. Missed a day of work and social events waiting for them. Then waited an hour on hold to try and cancel service only to find out they closed by the time I got an operator 1.5 hours later. Switch to fios!!

We signed up for Comcast a year ago and have had constant problems with their service. We have had to replace the router several times and have had to call and have so-called technicians attempt to repair inoperative boxes over the phone. We had installers break personal property and not care, trash our carpets, and not have components needed to complete the job. We was patient as long as we could be but after attempts to come to some compromise on the phone, now have to pay an additional 90 dollars to get out of the contract. Be advised; the product they promise and the one they deliver are completely different things. They are the absolute worst company I have ever dealt with.

Noticed charge on bill for equipment (modem/router). This is my own equipment. CALLED... They said they would remove. They did. Then charged me again the next month. They continue to charge me for my own equipment again and again!!!

Yesterday our cable went out and our residence. The Internet service continued to work but no cable TV in any of our rooms. We were receiving the dreaded "S0a00" error. So we called Comcast around 3:00 pm and they told us there was an outage in the area and that it would be fixed and working by 5:00 pm. Not working at 5:00 and for that matter the rest of the night. Awoke the next morning still to no cable tv. Again called Comcast customer service to see what was up and what could be done to fix the issue. After going round and round with the customer service agent (Robin), we got nowhere. So we asked for a supervisor. At this point, we were able to speak to the supervisor (Tianna).

Ordered bundle deal from Comcast and bill continues to go up every month. Have been lied to, put on eternal hold with still no answers. Talk to foreign reps and can't completely understand them. Talk to manager with still no changes. Charges are added to bill if Comcast comes to your home. Fed up and have had enough of this!!!!!

I have lost 4 TVs because of sound loss due to Comcast cable boxes. I have always had the best boxes and it always is the TV in the same room. 3 of the 4 TVs were bought new and went bad within 3 months of use with Comcast box. I lost 2 Sharp TVs, RCA TV, and a Samsung. I was not sure if anyone else has had the same issue.

My boyfriend of 6 months has Comcast, so I offered to start paying the bill. I called up they told me it will be 200 dollars for everything... plus x 1 box. 17 days later I got a bill for 519.00. No way was I going to pay that! So I called up and canceled it.. They said it was before 30 day money back. They said it went from 519.00 to 130.00. I paid 40$ and it went to 90.00. I called to check my bill they said it was 61.00$. I was wow... then my bill went to 21.00. I couldn't believe I thought it was too good to be true. It was 2 days later when I was going to pay the rest. It was 192.00. I tried to find out what happen!

Them me start off by saying Comcast is a damn joke...my girlfriend and I just moved in to a house with our kids and was looking to get Comcast so we call and set everything up last wed and they said they will be out Nov 6 to hook everything up from the hours 11am to 1pm. So the 6th comes and no one comes or calls...so my girl calls Comcast to see why no one comes or calls and they ask for the account number and we gave it to them and they can't find an account with her name on it. If we didn't have an account then why in the world did the man on the Comcast line give us one. I really don't understand how can Comcast be SO DUMB. It's really unfair how they can tell you all lies but if you don't pay your bill they will shut you right off...so please anyone thinking about getting Comcast then think again...and the crazy thing is I went on this website and was reading all this, about how bad Comcast was and didn't listing now look I'm still with no cable.

I moved out of my earlier house, gave Comcast a fair warning. They agreed to suspend service, wanted their equipment back. They give me locations to drop off the equipment, I was unable to do that because of the move. A couple of months later they come in collected their equipment. Then they send me refund check of $48.95 in Feb of this year. Account closed! Today I find out that my Comcast had reported me to a collections agency and the report is still open. I'm trying to buy a house & my credit score is badly affected!! I cannot buy!! All because Comcast has been callous and not reported to the agency that all debt is cleared! I have been on the phone for 3 hours right now being moved from Dept to Dept & country to country!!!

Called and set up an install with Comcast over a week ago. Called today due to the technician being late... Was told I didn't have a service scheduled. Even though I read back to order back to the customer service rep., they claim it's not in their system! I have sensitive medical equipment hooked up to the internet so thanks to Comcast, I will be spending time in the hospital. Thanks Comcast. You truly are the worst company I have ever dealt with!!!

Sorry, apparently there isn't a lower rating than 1, I meant to rate it a 0. My dad asked comcast if he could get the cable and internet hooked up into our new house the day before we moved in. They wouldn't even allow him to sign up on a waiting list for it until we moved into the house, because of some stupid comcast rule. Now we have to go an entire week without cable or internet in our new home because of this. I really hope Verizon comes to the area soon, because comcast is terrible.

We decided to cancel our cable and go with Directv. So after calling Comcast and dropping the cable, they hiked our internet up to $90. At that point we decided to go with Century Link for our internet. On the same day that Directv and Century Link were coming out, my husband took ALL equipment back to Comcast. Now we are getting calls for us to return our equipment. Every time we've called them back, they say it does show we returned the equipment, and they are issuing us a refund check. But guess what- we keep getting calls about the equipment. So today when I spoke to them, all of a sudden they say it doesn't show any equipment being returned. They have to be the most unscrupulous company that we have ever had the misfortune of coming in contact with. I hope their karma catches up to them soon!!!

We changed over to it, thinking it would have less issues and we wouldn't be calling for service as often. WE were WRONG!! They had to change out a Brand new box the night they finally showed up for their install, after failing twice before to even call saying they weren't coming. We had confirmation for the service being requested and each time, Comcast said the number didn't exist. There was only a single time I called and got what I had asked for; the others resulted me either being transferred or just hung up on. We even had their TRIPLE play (the biggest program offered) as well as being told upon calling in for service that we were Xfinity insider, an exclusive club for only their best & most loyal customers.

Xfinity TV has been the worst thing that we have ever had. It consistently goes down, sometimes the DVR does not work or the TV does not work and one problem after another. We have spent almost 3 to 5 hours per week with their call center and they keep switching you around and every time you are switched around you have to go through the same security question and their call center is the worst call center that I have had to deal with. We are made to pay the bill for a month where 10 to 20% of the time the service is not available. Their internet has a lot of issues too, where it keeps breaking connections and losing service. There is no Customer service concept with this company. I hope no one else ever sign up with them as they are very frustrating to deal with and all it does is bring stress in your life.

After being double billed for TV and Internet installation. Having numerous problems with billing, TV and Internet service problems, (outages, picture freeze and numerous DVR re-boots), i cancelled service and will never go back to Comquash again. I cannot understand why anyone can be happy with constant outages and excuses when there are other more reliable TV and Internet services our there. This was my first and last experience with Comcast. They are surely not going to get my recommendation in the future.

My system is terrible. Got a new box for bedroom and can't get it to go on. Tried to call but will not let me speak to a live person. Went from Dish to Comcast for Internet and that is about all I'm satisfied with. I have never had half the problems with dish as I've had with Comcast. So in short, I pay a lot of money for internet. Thinking seriously about doing a buy out at this point. No, I don't want free hbo, they play the same crap I didn't want to see years ago. They can however make my bill 50 a month for Internet and I would be happy. My bill is never the same month to month as well. I don't like Comcast and want Dish back.

I am beyond dissatisfied with this company. My husband and I have had them about a month now and have nothing but problems. Our internet doesn't work half the time and it tells me I have limited access. I have tried both WiFi and hard wire to connect. I have had three techs out to see what the issue is, and nothing has been resolved. We tried two different modems that we bought ourselves and they continuously told us that it was our modem. We now switched to their modem and still no success. I am sick of them making excuses as to why they cannot get their own products to work. I have been on the phone with them for hours and am five minutes away from switching to someone else. This is ridiculous. I would not recommend them to anyone.

We have two problems with Comcast/Infinity.

I have 25 documents showing Comcast coming to my previous location. They always stated once service is corrected they would then apply credits. They still owe me about 513.89 in credit and have shut off service at my new address. This is totally unacceptable and have been without TV & cable service over 2 months now. Can't I just have my off air antenna back? I really don't need the chaos in my life & they just don't understand or listen to the client. If they would just send a service tech to my old address they would clearly see poor line signal from the street to the post. They say I'm no longer at that address and there is nothing that can be done. So I guess I'll never see TV or cable service again.

Comcast is the worst customer service in the world. Long wait times (15-30 minutes) just to get someone to speak with, then that person isn't trained well enough to be able to help. They often put you on hold to ask a manager, or you're transferred and put on hold for another wait period. When you finally get someone to speak with, they have zero information tracking capabilities, meaning they have no record of prior issues and changes made. It's always like starting at ground zero with each person that comes on the phone. When you ask to speak with a manager, they try and talk you out of it or flat out disconnect the line. There is no quality control over the process, and clearly Comcast management is asleep at the switch, as this has been a recurring problem that never gets better. In fact as of late they have gotten worse. My advice, stay away or switch from Comcast to another provider. What a terrible company that has no business being in business.

I had the Xfinity bundle, with the phone, internet, and cable deal. I was very pleased with the internet. I had 60 Up and 30 down. It was very quality internet. The cable was good. We had all the HD channels, and the phone was good too. All around, I think that my experience was very satisfactory. Now, I just see all of these reviews about how people are angry at Comcast and how they were cheated and lied to, and their service is terrible. I guess I don't know what they went through, or where they are, but my experience was VERY good with Comcast/Xfinity and always has been. I just hope that other people have the same experience as I did.

I've filed a formal complaint with the Federal Trade Commission regarding the blatant fraud that was perpetrated against me. Here is the story:

Comcast come out to "upgrade" our internet/phone/security system last week. Since then our internet has been almost useless. When you call to get service they are no help and just tell you to restart your internet or you can upgrade for $100+ more a month. I will be switching services for my home and offices asap!! What a joke!!! Last, this is about the third I have had Comcast and seems to be a re-occurring theme. I would not recommend to anyone.

Infiniti not only charge you an arm and a leg but in my area we constantly have no service and when you call customer service is a ways the same line, "we are experiencing problems in your area." So not only are they charging you so much money for channels you don't even watch but they always have an excuse for everything. Comcast, start listening to your customers. Stop the bs. And every year the price keeps getting higher and when you ask is the same excuse. You should be charging customers for the channels they watch and stop lying to us and give us the truth, that you can charge us whatever you want whether you get good service or not. You people SUCK!!!!

If you're thinking of getting Comcast, run away while you still can. On top of being the most corrupt company on the face of the earth, Comcast systematically belittles their customers and gives absolutely 0 ** about their service. As someone whose put up with it for 15 years, I can finally and thankfully say I'm going to throw all of my cable boxes against the glass of their shiny new skyscraper downtown and tell them all what they can do with them.

I had Comcast connect cable and internet (with my own internet modem) in October of 2012. After weeks of terrible reception on both cable and internet I requested a technician to come to my home. They said it would be $150 service charge. I then asked them to cancel my services on both cable and internet. I obtained services from Directv and AT&T for internet. 2 years later I get a collection on my credit report for $223.23, 2 weeks of service and a modem charge. 1. I had my own modem and 2 weeks of services doesn't cost $178.23. I am tired of being transferred and hung up on just to call back and be transferred again to another person who CANNOT help me despite all of the documented notes in their system!

I called Comcast in late July of 2014 to install an internet service in my home. I bought a modern and called them to activate my service. I was told that some was going to come by my house to check out the line coming into my house. I called back after 3 days but could not get my service turn on. I called back again and was told again that someone was going to be there in the next 2 days and they never did. This ordeal lasted for two weeks and still did not get my service turn on so, I told them to forget about it and I contacted a different internet provider.

1st day of dysfunctional cable service--today (no telephone and no Internet service with Comcast just cable TV) and none of the 3 boxes will establish a connection. After nearly 3 1/2 hours of attempting to establish a connection via comcast.com and a couple of phone calls overseas, I was eventually transferred to tech support and their tech support line was cutting in and out on me. Their poor line of communication was chiefly due to the fact that I was talking with someone overseas that required a VoIP phone line connection which is usually a spotty phone connection.

The cable service provide by Comcast and including Xfinity is a NON FUNCTIONAL service. Many time I have endured their Customer service as I am currently on hold 65 minute and still on hold. The sever ice works at time if you don't change the channel. I was told the upgrade to the "X1" service would make a better experience and yet again "Mr. X all you need to do is reset the box" every day multiple times... After many calls with extreme patience and many time told the last guy bla bla bla last year 33 calls to customer service. How do they think this is acceptable.... Just rest... I will send a hit to the box.. Next day back to slow cable guide.... A GUIDE! Picture glitchy. Please, the Internet does work I will give credit to them... But really I can get internet thru my wireless phone. So providing me with a line to my house that allows me to access the Internet..... Bravo Comcast.... Filled out this while waiting for 1 person to answer my call... Hahahah.

Comcast, you are robbing customers that made you to stay in business. Most horrified customer service experience. I hope you burn in Hell! It's shame shame shame. I am switching to RCN.

I had recently been having problems with slowdowns and tiling on TV and Internet. I contacted customer support who eventually transferred me to technical support. They told me I had an old modem which need to be upgraded. I was concerned about additional fees which I couldn't afford and was told there was no additional fees, nor did I need to pay more for the modem.

May the 25th of 2014 I accepted a trio offer from Comcast for $89.99 a month plus tax. My bill should be every 25th of the month. I've paying my bill every month. I've already paid 5 months. I supposed to be up to date. On October the 31st, they disrupted my service for a charge of $154. I do not know where it from, and they also try to change my billing date so they can get more money. Please do not sign up contract with Comcast. They are not honest, and the sale person who sign me up his name is Martin **. He is very dishonest. When I called him to tell him about my service is disconnected, he blocked my calls, that tells me he's part of what had happen. Do not let either Comcast or its sales representative sweet talk you. They don't keep their promise. All they do is robbed customers.

Called Customer Service for billing information. 40 minutes on phone. Representative could not adequately determine why amount shown was billed. She only read what was on her screen, and said I needed to pay my bill!

Comcast has so many call centers outside USA that suppose provide a customer service but is a scam. They take from you a personal information. Be aware if you dial the right customer services in USA.

Several times a week my tv service is interrupted because of problems comcast is having with their transmissions. No technical information is given and when I complain they send someone out but the problems still continue.. Yet my monthly bills remain the same and no consideration is given for the inconveniences that have occurred. Would I have a similar problem if I went with another provider?

We recently moved. We planned ahead and contacted Comcast prior to the move. We told them we wanted service cancelled and connected on the same day at the old and new locations. So far so good. When the day of the move came, our technician came to install our cable. Our internet transfer was not on the "ticket" and this is where one of many issues began. Our signal was 'too weak' according to the technician and he needed to return. Our technician left with incomplete cable service and no internet.

I received a letter earlier in the year that I needed to upgrade my modem as I was not getting the maximum speed from my existing modem. I shelled out $145 dollars for a new modem based on their recommendations. I did a speed test (speedtest.net) before and after the upgrade. There was no increase in speed. Long story short, after three chat sessions, lost time and undue stress, I got caught out by their switch and bait tactics whereby my monthly bill went up to rub salt into the wound. They told me I needed to switch to a new subscription to get faster download, but my bill would go down. Basically my bill went up. So, my latest bill was $73.62 vs. $66.95 before this whole debacle started. I'm demonstrably out of pocket thanks to Comcast along with no improvement in service.

Comcast's customer service outside of the USA (such as Mexico) is much better than the service inside the USA (such as Atlanta, GA). My current bill is addressed without my apartment number in which leads to the bill being lost. This has only been a problem with this month's bill. Somewhere along the line, whomever addressed the bill made a typo in my address for some reason, and it wasn't delivered successfully to my home leading to a late fee on my bill. I thought no worries, I will contact the number on my bill and they'll fix it right away and will probably wave the late fee as an apology. Oh boy was I wrong.

My parents have had Comcast because they are comfortable and familiar with the channels. I started paying the bill for them about 3 years ago. Within that time they've raised the price 5 TIMES! Each time, I'll call and ask why the price went up. And each time, the customer rep tells me, "Oh, that's because you're paying the regular price now. Your special price just ended." So I tell them “That's the same line you guys gave me 4 price hikes ago.” And each time, they tell me, "Oh, that previous customer rep was lying." It's been a battle trying to get my parents to switch to another provider but we will be switching once I get back from my business trip. For everyone out there, all I can say is BUYER BEWARE! Bad company and very bad service. I was required to give them at least 1 star, but that's 1 star too many.

We moved over two months ago. I can't tell you the number of times I've talked to Comcast on the phone, always me calling them. They never call back to make an appointment. They never call back when our call is dropped. Even though they require your number to get to the next prompt, they never do what they say they'll do. They pass you from department to department with no results. I stumbled on to this site looking for reviews for an Internet provider. I am going to stream my TV and be done with them. I hate doing it like that, but I can't spend any more time on something for which I pay almost $200/month and am treated so badly.

Back in September I had called Comcast and told them right now I cannot afford to pay them the money I was going to do. They tell me to do a stop payment with the bank for what they told me 268.30. 2 days later it goes through. I told them I needed that money back. They told me they would refund it. Well it's almost November and still fighting with them. Even though one tells me they will refund another one says no. Angry as heck with them.

Since the x1 was installed problems started with my recording being lost, shows being only partially recorded on demand. Next day only gave me the same shortened recording. It was extremely slow to respond, so I complained to Comcast and they sent the techs out. When they arrived they tried to do their job for over 2 hours and numerous phone calls back to Comcast. They told me it could not be fixed, that it was a national problem and they were working on it and it should be resolved soon. Nine months later it still does not work and Comcast told me on many occasions to be patient, keep paying my bill and they would give me a credit when it was fixed.

I moved to new house and I scheduled transfer service and I was told that it will be done next day. Technician came and told me that there is no cable running from main switch to my home and I have to reschedule. I rescheduled and was told that technician will come next morning at 10 am and I called my office that I will be coming in late. Nobody showed up and when I called them back, they said that there is no appointment scheduled. They scheduled it for 2 days later and nobody showed up again. You guys won't believe that this happened daily for 3 weeks and nobody shows up for 3 weeks with me calling daily and customer service rep assuring me daily. I finally cancelled my service and I will never go back to Comcast again.

I'm going to make this short; this company isn't worth my time. I signed up for 79$ service. My first bill is 363. I call to ask why, she say it's a 40$ mistake. So I say, "the bill is still 320 for one month of service." She goes, "first bill is always higher."| I said I wanna cancel and send everything back. She told me to ** off and hung up on me. This company uses strong arm tactic when it comes to their customers. It's should be a crime what this company is doing to its customers.

Comcast Cable sucks and they don't care about their long term customers. They charge you way too much for their services despite we as consumers pay their franchise charges and their state and federal taxes..... Their profit is almost 100% because we pay all their **.

I have been a Comcast customer for 26 years. Beginning in early July, 2014, my Comcast Triple Play bundle (TV, Phone and internet) began experiencing intermittent complete freeze-ups (TV) and outages (internet and phone) anywhere between at least three and as many as 12 times a day. The outages would last anywhere from 5 minutes to over an hour, freezing the TV screen mid picture, cutting off the telephone for incoming or outgoing calls and dropping internet connectivity. Two service appointments were set (both of which were broken by Comcast -- with corresponding statement credit as promised in their customer satisfaction guarantee); when a technician arrived in late August, he worked inside the house but said the main problem was on the utility pole.

I have never dealt with a service provider like this ever. A simple thing as getting someone you can understand and who understands you. Recently moved to a new place and the 1st thing they do is turn off everything. The day you hang up the phone about the transfer, call them up and wait on the phone again a ridiculously amount of time, they turn the cable back on but now no internet service. Now we get our grown son to go to the new place and wait for them to come. They come finally and they see they got someone who cares nothing about what's going on... one of our future leader.

I sign up with the Comcast double play and two days later they cut off my service stating I was 3 months past due on payments. I've never had them in the past. After about 1 hour I got it fixed. Then I got a bill a week later for over $200. I called them again an fixed it. I get my first bill and notice they're charging me over $200 and for the triple play. They refused to switch me to the double play or credit or even explain why my bill was so high. I can't cancel because I'm in a 2yr contract.

On July 16th, 2014 I received a notice from a credit monitoring service that I had received a derogatory posting to my credit that I owed Comcast $1668. After several calls to the credit reporting company I found out that someone in Baltimore, Md. had opened an account in my name and failed to return 9 pcs of equipment. This account was opened in January, 2014. I have never lived in Maryland. I contacted the FTC, my local police department, the 3 credit bureaus and Comcast. I was told by Comcast to bring all of the reports and documentation to my local office. I did as I was instructed, they told me they don't accept the forms and that all claims of fraud must be faxed to a "Rose" at their Philadelphia location. I faxed all 11 pages to this Rose.

I'm a new customer, and I have yet to be connected for service. Upon signing up, COMCAST never told me about any delays with installs, and that I would be subjected to wait almost (3) weeks for my service to be connected. It took (3) separate calls to COMCAST customer service for a rep to finally tell me about my actual scheduled service connection date. I asked for a phone number to the local COMCAST service installer who receives the work orders for my area in an attempt to possibly change the scheduled appointment date. I was given a number to call. I tried calling the number, and no luck, could not get through. So, I called COMCAST "customer service" back, and received another number. It was also bad. Both had voice messages stating this number is not receiving calls at this time.

I accepted an offer from a Comcast telemarketer in June to change my service and since then Comcast has been erroneously charging me to a modem rental for my own modem.

This all started back in May. I transferred my account with Comcast to my in-laws b/c I was in the middle of moving out of my apartment & purchasing a house after I had my baby 2 months early. I went to pay my bill for June & was informed that Comcast was trying to charge me for non-returned equipment even though I was told I could hold on to it until I had everything installed in my new house (I had dropped from full service to just internet while at my in-laws but only for a month before I found out about this charge). I was told if I returned the equipment I would have credit for the whole month of June & at least part of July though since I had reduced my service from a dvr, regular box & internet to just internet.

I pay for "Blast" Internet service with speeds advertised as up to 105Mbps. Not only have I not come close to this speed (the Xfinity service technician ran the Xfinity Speed Test and I was at 13 Mbps), but for the past several weeks and currently, my internet speed is running at a blistering 0.21 Mbps. I called in to ask for a credit to my account for internet speed which is less than their basic internet package speed. I was told that as long as I get any internet service at all, I am not entitled to a credit. That is completely ridiculous as I am paying for speed that I rarely get.

I have called 6 times today to disconnect my internet services. Every time I called, they just transferred to a voicemail. They started calling me at 6 am on a Sunday morning for a past due balance after I set up an autopay to take care of it. They never charged me and continued to call me 5 times on Sunday morning starting at 6 am. The customer service rep told me they can call me whenever they want.

I received a new cable modem from Comcast. I noticed it required a back up battery in order to maintain a telephone connection in the event of a power outage. I ordered one through Comcast website. It has not been delivered. I went on chat line to check status of order. The rep told me the item had been shipped and gave me a tracking number (which was wrong). I went on chat two more times, got no resolution. The 3rd chat told me No record of the order and in fact the battery had to be purchased at a Comcast Service Store. I went to store and was told "we do not stock that item". I left the store with another dissatisfied customer who was also cursing them - extremely poor service.

I accepted an offer for 69$ a month then my first bill was 169$ including installation fees (I self installed my devices) and my monthly rate was upraised to 129 a month. I spent 2 days on the phone with them to solve the issue. They solved it. I went 3 times to customer center because the first 2 times they gave me wrong modem and cable box and I spent 3 hours on the phone with the technical support then they figured out that the modem and cable box were not working and that I had to go again to customer center and to the line and request a new one..TWICE!

On October 15, 2014 I went online to pay my Comcast bill as usual. I selected my pay amount tab and clicked enter. The Comcast website had an error. When my page re-booted I saw where they had taken two payments at once. I immediately got on the phone to call them. I was placed on hold for 44 minutes, and within this time, while I opened my Wells Fargo banking page, I saw that two payments of $103.21 had been taken while they had me on hold. I requested a refund then. I did not have another payment due until October 19, 2014. Comcast took it upon themselves to take the payment "since it was due only a few days ago" and since I would have a balance. At the time of the transaction, October 15, 2014, Comcast was only due one payment and had no right to keep my money. Days passed. I called each day to no avail. I was given bogus ticket numbers. CSRs gave me false and misleading information each day. I was placed at hold at lengths various times then the phone would finally disconnect. I would call back and have to explain the whole thing over again.

I signed up for service in February and immediately there was an obvious problem with the service. After nine months of poor service and having 7 service techs (out of the 12 that were supposed to show up) come through that, all left me signed letters explaining the reason the service sucked and that they personally were not able to run a new line or fix the poor signal I give up. The billing dept. told me that I could not be credited until the problem was fixed. I called and told them that the last guy fixed it (they didn't) because I am moving and wanted some sort of credit after being told that if I cancelled the internet part I couldn't get a tech out to fix it. The snide woman (ID = she would only tell me **) told me that they could not credit me back to the start if the problem and that $100 was the company limit.

I received a promotion from Xfinity for 69 $ a month then it went up to 99$. I assumed it was because I had 3 TVs. Then I get told is going to be 113 $ with alarm system so I thought we need it so we got it. At that point I thought it is less than AT&T then they tell me is 130 $. Now I am getting upset because my husband and I are on disability so I start downsizing and I removed the alarm system, get Vonage for my phone service.

This ordeal began when I moved my Comcast service from one location to another within a 2 mile radius. I ordered the service to be moved one week before the end of the month. Even though Comcast has TV ads about how easy they make moving, that is not the case. I ordered a self install package. On the phone the customer service rep (CSR) promised the line to my new apartment would be checked before moving in (the line to the node outside). Moved in on the first. No signal to the apartment. A tech came out, spent 3 1/2 hours trying to get a signal, left telling me "all my lines were fine and my cable and internet should work". One cable box came on, internet and the other 2 boxes did not. Was told there would be no charge, yet a $40 charge showed up on my bill. Tried to solve problem via chat. No results. A callback was promised within 2 hours. No call. Called customer service on or about the 6th. No results. A callback was promised within 2 hours. No call.

X1 Dvr service not syncing up properly causing sound/video breaking up, or recorded shows not showing up at all. This is a known system/nationwide problem affecting many thousands of customers. Problem has been going on for months. Comcast not telling their customers about it. No reasonable rebates. Fix not available. I bought X1 service so I could time shift programs. Not usable now. Comcast needs to go public on major issues like this, provide a reasonable rebate, and let us know when or if it can be fixed. Regular TV programming OK. Just DVR recording and playback is the problem. I record and time shift programs all the time so most of my service is not useful to me.

I was a customer for 5 or more years with the company. They told me in order to get the best deal on my internet, I should add the TV service. I don't like TV. But I paid for it anyway, because I thought it was a better deal. Once they gave me my dreaded TV equipment, I hooked it up, and that's when my internet connection took a turn for the worst. I'm not a techy, so I figured after numerous calls to them, that it must be my brand new computer. This was over a year ago mind you.

6 months ago we moved and had no other options for internet other than Comcast so I called to set up service only for high-speed broadband. Well after many calls and over month of exchanges just to get the service set up I was still nowhere. I was trying to give them my money and it was a problem. This should have been a sign. I ended up going to the Comcast office in Oak Ridge, TN. In addition, explained my problem they were very helpful and spoke English I was impressed so I go home with my new modem and hook it up and call to activate the service.

Rude employees - was told 3 different things by 3 different reps. Canceled service, will never deal with this company again. Over priced cable that barely works, employees that don't have a clue what they are doing. GET SOME ENGLISH SPEAKING REPS THAT CAN SPEAK CLEAR ENGLISH. CALLED UVERSE, MUCH CHEAPER AND MORE CHANNELS.

The company wanted me to obtain internet service in order for them to help me with accessing online services. I advised they were unable to successfully provide me with internet then so I do not want it now. Bill paid on time yet unable to provide me with help unless I spend more money. Why should I if your unable to help with an app?

The service has gone to the dogs. They charge too much money for little service. I would not recommend this service to anyone.

Over the period of a couple of weeks, my TV service deteriorated with several channels experiencing problems. I logged into the online chat and described the symptoms and the troubleshooting I had already done. Instead of making me go through a number of pointless gyrations, the service person actually listened to the symptoms I described and quickly and correctly determined that a service call was required. She scheduled a service call for two days later (on a Sunday, no less!). The serviceman arrived on time, listened to my description of the symptoms, and went directly to the curbside distro box to troubleshoot. He quickly identified the problem and said that someone would be by later in the day to install a new part. While he was here, he put in a new cable from the curbside box to the house, redid all the outside connections, and installed a weatherproof box around the outside splitter.

I called to add TV to my internet. Was quoted $167.99. Told bundling with phone was cheaper even though I would never use phone. OK. Picked up TV cable box. Given digital box instead of HD box. Called Comcast. Never indicated on my account that I wanted HD even though she asked and I said yes. Oh, if you want HD it's $10 a month more. Of course, she never told me that. Got suspicious. Asked: What does it say my monthly mount is? $180 and change. If I add HD: $190 plus change, Instead of answering the question: Why did your employee lie to me? They kept saying here's why it has to be that much. I cancelled the TV and am looking for a different way to get internet.

Two days ago, we came from a 3 weeks vacation to find out that we are no longer subscribed to HBO. After trying for a day, I succeeded to reach Comcast customer service and the agent re-activated the subscription but could not understand why and by whose authorization the HBO subscription was removed. Comcast has no log of the subscription removal event or who was involved with it. It seems like strange things happen in Comcast environment. No apology was offered. None was expected from Comcast!

I had this service for 20 years, but since it is Comcast I have had many problems. I've had phone calls & Live Chats on the Internet complaining that I have not had On-Demand for months, they will not fix it. I am not getting what I pay for.

On August 11 we accidentally made a payment to a non existent account because we forgot the account was under an old phone number. We paid to the real account on the same day and were told after going through several people that we would be refunded our double payment within 48 hours. This was three months ago. The only way I got a response was by writing a letter to the Better Business Bureau. After faxing a bank statement showing the double payment they still said they were unable to prove a payment was made. They said we had to supply a running statement to show it was never put back in. Still didn't get the money back. The man who contacted us after the BBB letter was written said even though he was putting his job in jeopardy he would credit our account. Yes we finally got the money back but they still made money off of it for holding it so long and never actually returning it to our personal bank account - they gave it right back to themselves.

Where do I begin with Comcast cable? First time I called to have service but it take a PA day what time came no one showed up. I called, find out it had been rescheduled. I get a text and an email stating that they would be there on a certain day and time again no one shows up. I'll go to the Comcast office and it's their screw up. What did they do - nothing. Called again to have installed. They told me they would be here on Thursday. Call to confirm, the appointment has been rescheduled for Sunday. Comcast scenes to get needs to get their act together. It is sad that the city of Florence Alabama only allow one cable company in the area. Comcast has a monopoly of the cable in Florence, Alabama.

I am a new customer to Comcast after moving recently to Florida. This is the worst company ever. Worst customer service. Worst internet connection. Don't even know where to start. I have been spending 3 hours every Sunday to try to fix something over the phone. It either one day the internet is working or the home phone... No one can help you! They send a technician to fix the problem, the next day something else goes wrong. We call another technician who tells us that the first technician did something wrong!!! We get a bill for $340!!!!! And here we go again, spending 3h on the phone to fight the charges. I really don't think they even deserve one star for rating. I am done with them. Looking for a new provider.

Cable cuts in and out. Internet only works OK if you're in the same room as router. Junk. Dial up is faster. lol. Their solution, turn the power off and turn it back on. Comcast does not give a ** about their customers. Can't wait for Verizon. At least they care.

In May of 2014 I contacted Comcast that I was moving my business to a new location down the street, I was one year into a two year contract. I had no problem with the other utility companies, they just transferred the service to the new store but not Comcast. I was informed that I had broken my contract with them, there would be a $200 fee and I had to sign a new two year contract at a higher rate. I explained that I was just moving the business, the location I moved to was already wired for Comcast and they just needed to transfer the service but they treated me like I was a criminal. I said I will not sign a new contract because I really did not want to use them anymore but I would fulfill my present one year deal. When they wouldn't talk to me regarding this I just cancelled the service and am being charged an early termination fee. I am harassed monthly, trying to talk to them is like talking to a wall. I just want to warn business owners that you do not want to use Comcast and if you want to move your business you have to get their permission first. I'll never use them again for personal or business services.

I was a loyal customer with Comcast from 2007 till 2012/2013 AND HAVE PAID THE BILLS THRU ACH AND I LIKED THEIR SERVICES. I have to disconnect them as I traveled out of country in 2013. I came back in April and signed up for X1 and then the problem started. The guy who set up ac promised to give free installation and mail in credit which I never got. I paid my bills on time and I have to go out of country and kept ac on hold on June 4th and again on July 23rd from outside the country I called them to reconfirm the ac hold and they said different things. They were sending me huge bills and I was getting out of control and when I came back to US on Aug 16th I paid all the payments which I have to not even pay and on Aug 22nd I cancelled the services completely as they were charging me more and not keeping their word.

Service was okay until I got the Home Security System. First I got double billed for the installation and extra cameras, countless calls later and I still ended up paying twice. I would call customer service get a credit, and the following month the credit would be removed. Not to mention the HD box I was charged for, for months and I never had an extra box.

TV shows and On demand shut off and reboot all the time. Horrible time consuming setup, please fix this. Thanks, I can't get anything except 3 rotating dots.

The pricing is so high. We have only one cable co. That we can choose from... Versus DirecTV & Dish Network which both of those 2 companies are horrible! I don't understand why we can't have more than one cable company to choose from besides Comcast... We have many cell phone co. To chose from so why can't we have more than one CABLE CO.?

I had an appointment set for Saturday with Comcast to install their cable services and the day arrived I received a call from the technician around 9:00am that he was standing outside my home. When I went outside to greet him he wasn't there, then two minutes later I called him to ask him where he was. his response was that he left to do another job and that he wasn't coming back because according to him i took so long to greet him but in reality I took only 2 minutes. Afterwards I called comcast telling them about the incident that occurred. In addition the operator answer and my call was transfer to Omar and he was awfully rude and told me the same thing I was told by the technician and with a rude tone. Omar suggested me to cancel my order. also to everyone who reads this review I personally recommend you to not contact comcast for their services because they won't arrived the day of the installation.

Following is an extended email outlining a negative Comcast customer service experience. It continues and is not resolved.

Chat room hung up while I was getting info on my bill. Never finished answering 3 questions. Only one. That's not satisfying answer. Kept changing statement. Could not sign on again.

We have had the same Comcast service and residence since 2000 maintaining only direct cable feed. In Mar 2013, Comcast altered its troubleshooting screen format, requiring a cable box serial number to create a troubleshooting repair request report. In short, we must reach the JAX, Florida directly and they will submit a request to repair staff in southeast Georgia to affect repairs. When we direct dial the JAX office, we routinely get routed to Illinois, rarely to Atlanta, mostly overseas. No office in Comcast can direct transfer calls to another office. Employees must use the same method... dial and hope JAX staff gets the call. The most common effect is to be routed to the toll free number line where calls land anywhere.

We record some political commentary programs each evening. About once a week, recording of one commentary on MSNBC fails - it doesn't record. Last night the program seemed interesting so we went to the On Demand section to see the show after it completed. MSNBC was nowhere to be found. After some time on the phone with Comcast Xfinity service, we could not find MSNBC - concluded the Democratic leaning stations were omitted. This can't be true. What did we do wrong?

I cancelled my service on June 6, 2014 by dropping off my equipment and stating to the Comcast representative that I wanted to cancel my service completely. My account had been paid through May 26, 2014. I have on three occasions spoken to company representatives about my final bill which is through the 26th of June. I should be charged for services received through June 6th. To date they have refused to adjust the bill and have now sent it to collections.

I signed up for cable and internet in summer 2013. My total bill was $65.00 approx. After a year I received a letter from Comcast, informing me that they had made an error on many acct and that the package I had been paying for had a lot less channels than I was receiving and that they were removing many channels. I got another stating again they had made a error and my bill was going up by 20.00. Then believe it or not I received a third letter. This time they said that they had mistakenly not charge me for my extra box in the bedroom and that my bill would AGAIN increase by $10.00. So I was quoted $65.00 per month for a bunch of channels and a lil over a year later due to their mistake, I have half the channels and my bill is now $98.00 per month. FYI: our apt complex no longer allows satellite dishes, so we must use Comcast - isn't that ironic??

We signed up for the Double Play Cable Service with Comcast and I have never been so disappointed with a Company that I have been with this one. They tell us one thing and does something else. Our first bill was due on August 31st and soon after that there was another bill due September 10th and we never told that we would have to pay a month in advance and to top it off the installer brought the wrong cable box for our Living room television and it wasn't showing properly. The 1st time went to the office Susan told us she would waive the installation fee and also told us we had the wrong box for the Living room and said she would also accommodate us with a premium channel which never happened. We went back again and the 2nd gentleman gave us another deal at $20.00 off for 6 months but we still had a bill $160.00. Long story short, the installation fee never got waived.... Our bill was suppose to be $106.00 and was still $160.00 from July to October... Never seen a company so unorganized. We are done!

Been paying 44.00 per month for telephone service that I didn't need because we have cell phones. I was told four yrs ago I had to pay in order to have internet. Called today 1800 - Comcast lady told me no, I did not have to pay for telephone service to have it; so upset, this cost a lot of money.

I have had Comcast for over a year and to be honest, I had no issues with them until I upgraded to the new X1 system. It was installed on Aug 26 and have had nothing but issues ever since. First my On Demand Quit working and now my DVR will not let me watch what I have recorded and will also not let me delete them either. The real problem however is the customer service. I called, was on hold for a human for 24 min and when I got someone, they put me on hold then dropped the call. This has happened three times.

Over the last 2 days I have spent around 3 hours trying to get anything out of Comcast. Comcast sent an email to "upgrade" my cable modem. I tried to log in with the link provided, but did not have the password as I hadn't logged in since it was Adelphia. Well an hour on the phone revealed that the Comcast login isn't working. Even they could not not log in to it. And they were not aware of the fact that their system is broken.

I recently found out that someone fraudulently created a Comcast account in my name, never paid. They sent it to a collection service, and now it has ruined my credit score. I contacted the Comcast fraud department to try and clear this up, and they have the worst process for helping out. They will not give me any information or the name of anyone I can talk to. I have to get police reports, FTC affidavits, proof of residency, etc and fax it to a number and then just wait. No way to confirm that fax actually made it or they have what they need. Was told by the person on the phone that I just need to fax it and wait and someone will eventually call me back. Seriously!! He said on the phone that they've had several complaints about this before and management knows, but he would not transfer me to them to talk to and refused to let me speak to anyone else. Just rude and then hung up on me after I kept asking for more help. I'm not even a customer for Comcast, and I think they have the worst service ever!

Cable box failed. Called CC service. They could not get the unit to operate. Sent me a totally different unit after identifying the correct one needed. Sent that back. After another call to CC service, a correct one arrived which was inoperable. Called CC service again and set up a firm date for in-house service. Took time off from work to meet the service tech. CC did not show up. Called CC service which then advised me the service call was scheduled for another day than agreed to. Representative was foreign and communication was terrible. Rep was nasty to deal with and offered to change my service for a much higher monthly expense.

I called to cancel service. Held for rep 25 min. I have an outstanding balance. They refused to cancel until I paid. I request final bill, they suspended services because account is past due yet are charging me for services until I pay balance. I request a supervisor, was told they will return my call in 48 hours.

On Saturday 4, 2014 I had an appointment with Comcast cable and internet to get my old service install in my new house. The appointment was scheduled for 5-7 pm. The technician arrived at 6:35 and decide that was too much work for him and called probably fake supervisor who authorize him to come next day, Sunday 5 between 8-10 am. At 9:35 am Sunday I called to ask about my service and after a long time waiting for someone to pick up the phone they told me that there was no service requested for me. I told the lady on the phone what had happened the day before and she said that she was going to do something to help me. After multiple call disconnections and all possible excuses and attitudes at (8 something already pm) I spoke to another supervisor and told me that they had no solution for my problem and the department was already closed and there was nothing he could do for me.

Comcast has not been able to fix my internet connection for 6 months. They have sent out three (soon to be 4) service people to look at the issue. All leave saying there is still a problem but they don't understand what it is. Now it is affecting my TV service. I don't get how they can operate like this. #Comcast

My husband passed away on August 8, 2014. I received my Comcast bill and the bill was more money than before. I contacted Comcast and found out my husband was the only name on the bill so they would not talk to me. They asked me if I had power of attorney and I said no and I do not need it. So they set me up with a new account and they offered me new equipment and said it would be cheaper.

I used to pay my Comcast bill automatically every month with a credit card. Then my credit card got hacked, and Comcast's attempt to bill it failed. The bank got me a new credit card with a new account number, which I gave to Comcast. But the Comcast billing system seemed to have blacklisted me for the hacked credit card. From then on, whenever my bill was due, it refused to bill my new credit card--without notifying me. As a result, I would be watching TV and suddenly my service would go out.

Wow, I am out of words to even start! First off let me start off by saying these are the most "RIP-OFFS" blood sucking, money hungry, lying, deceitful, DISLOYAL customer services and by far are the worst cable company I've ever dealt with!!!! I want to start a "PETITION" to either SHUT DOWN or FILE A CLASS ACTION LAWSUIT against this company for the lies, and deceit that they dish out to loyal consumers! I am very tired of paying my hard earned money into a company to only get back rudeness and increased charges that I was unaware of to begin with!!!! It is so unfair and frustrating for us as consumers to have to experience this ludicrousness!!!! I am "FED" up and outraged to capacity, and as loyal consumers YOU SHOULD BE TOO. "LET'S PUT A STOP TO ALL OF THIS! Don't let Comcast/Xfinity get away with this corruptness any longer!" PLEASE help me to start and sign a petition on this company. E-mail me at **. Thank you for your support, every signature help!!!!

39.95 a charge of an alleged installation that never occurred. I received my invoice for payment and to my surprise had a rate of 39.95, a facility that supposedly never happened. Every month I am having a problem with Comcast, or service is not 100%, or has a Charging an extra fee, or I need to call because the internet is very slow but never asked the customer service to send someone here to install my cable box. Was prompted by a visit from an attendant technician because for years I've been paying for 25 Gbs internet and in fact I had only 2.5 Gbs. This was the reason why the technician came up to my house, not to install the cable box or install something else, but to try to get the service I got.

TV cable was out as well as landline. Tony (Tech# **) was on time, professional, courteous and friendly. Briefly explained problems so I understood. All together it was a 5 star experience. (10-03-2014)

We built a new home and started the process of trying to get service run from the utility pole to the house. We started this process on 9/20 and each time we called, we were transferred to Boston because we have a 603 cell phone exchange. Our new home is in Florida. We finally had to go into a local office a town away, to get service. We were told we would hear from someone in 72 hours, which never happened. Called again, transferred to Boston, back to Florida, then disconnected. After several attempts I started using the chat feature on Comcast website. I just finished my third chat in 10 days. Each time I chatted the rep gave me a ticket number and said it would be resolved in 72 hours. Of course that never happened so I chatted after the deadline.

My roommate and I moved to a new apartment complex on September 19. We were told that the only options for cable/Internet were Comcast or AT&T, since the complex doesn't allow visible gear from the outside, so that ruled out Dish and DirecTV. We decided to go with Comcast because I had always used them in previous residences and never had an issue. She set up the account under her name and selected to self-install because we didn't want to deal with technicians, and heard it was easy to do ourselves. Both the router and the cable box they sent us didn't work. We were told we couldn't take them to the office and return them and that someone would have to come install them, so we made an appointment for the following Monday. That was one week without Internet, and I was already cranky. I asked to switch the appointment to that Friday night from 5-7 because I had work I needed to do over the weekend that required Internet service. They didn't show up. I called and was told that my appointment was scheduled for Monday, even though my roommate had gotten the confirmation call saying they would be there on Friday. I was upset, but that was just the beginning.

When I try to load certain pages, especially those of businesses like restaurants or small magazines, I get redirected to "Comcast Customer Central" which in turn refuses to load. After calling Comcast, my housemates and I were informed that our service, despite being up-to-date paid for, is "clutching out", with no explanation or offer to change this. Essentially, a chunk of the internet is walled off (consistently), but we're paying for access to the whole internet. Now we're at that magical, Comcastic place of not wanting to give more precious time to their hold line but realizing we're settling for a bum deal.

This company is not a good company. They charge you a month in advance so they will always stay in your pocket. And that's not fair. Some people get paid every month so they will always be behind in there bill. You cannot talk to an American person. It's always some person from another country.

Was called by Comcast sales on 9/30/14 @ 4:00 pm. Was not impressed with the way this call started out. Already disrespectful voice kept talking over me and made me get very angry. Was told my discounts will fall off. I would like to sue them for calling me and ruining family dinner and rest of day.

I downgraded my TV/ internet package to be able to pay the same amount that I had been paying the previous 6 months (they raise the price by about $20.00 every 6 months). The package "Digital Starter" included HBO - except that the HBO appears only on the main TV and not on the second TV in the house. I spoke with Customer Solutions a second time and this time they informed me that for HBO (part of the package) to appear on the second TV, I have to get a different box that costs $10.00/month. They proceeded to tell me, using all kinds of double talk, about packages with different names, different benefits, different temporary costs, different speeds. There is nothing credible about Comcast and never anyone in the know to talk to. They are a despicable company and really need to be replaced with a responsible, reputable and customer service oriented company. For seniors, they are the WORST.

I ordered Comcast service in February 2014 as I was told the AT&T did not service my area. I found out 2 weeks later when I was cancelling my former AT&T service that they did service my area, so I ordered the service. I called to cancel Comcast within the next week. Because they had a 30-day money back guarantee, the customer service tech said I would not owe them anything for the 3 weeks of service. I offered to take the equipment back to the store. She told me not to do that, but to take the equipment to the UPS store as they had the contract to ship equipment back to Comcast. I did this, but did not get a receipt.

I used to pay 17.99 for the SAME EXACT cable I have right now, that is 89.99!!!!! I guess the guy put me on a year deal last year and I had no idea it was a year so it fell off and I was on an 89.99 double play bundle. The hidden fees they added in were: 10.00 for faster speed for internet, 8.00 for a modem to rent, 1.99 PER room for a dumb little box that I used to NEVER have to buy before they went digital and every kid has a TV so that's 5 boxes at 1.99, so right there we have over 30.00 in silly misc charges! Shouldn't cable come with boxes? Shouldn't internet come with a modem? ATT never charged me for a modem ever! I only changed because the gaming teens needed faster internet!

Hello. Comcast agent are very dumb. Unable to resolve my issue and they removed the internet from my account when I was requesting to update my records to activate a personal modem that was purchased because the storm had damage my modem and had to get a replacement. Due to recent rain in the area, the service was down and still hasn't been fix. They all stated an authorize user is not on the account. This is complete bs with Comcast. I hope this merge get shut down and the company broken up.

After being loyal customer for nearly 10 years, I was offered U-verse triple play for less money and chose to accept (200 channels, 200 minutes VoIP (turns out they lied telling me it was unlimited local and 200 long) and 18 mbps). The day after installation and porting my phone I called Comcast to disconnect, they made a counter offer with same channels (and better DVR), unlimited VoIP and 50 mbps for $0.95/month more. Gave it some thought over the weekend and decided to accept. Called Monday to do so and was disconnected multiple times before finally getting through only to be informed it would cost an additional $30 and even then only be 100 channels. Still decided to accept due to the speed and them telling me the 100 channels would include most of the ones I would actually watch anyway. Scheduled install between 3 and 5 Friday, they finally showed up after 6 and told me I needed a larger cable run from the pole so he could not install.

On 8/22/14 I signed up for Comcast internet basic cable and HBO Go. At a rate of 39.99 a month for 12 months. On 9/7/14 someone came to hook up my service. They forgot to give me a tv box and remote (first red flag). Service was fine for about 2 weeks. One evening I tried to watch tv on the internet and it said I did not have service. Yet on my bill it clearly said that I did. I even took a picture of it for proof. And was paying for it. I called Comcast to ask them to fix the problem. They said I did not order tv on the internet (#2 red flag). Yet I was staring at my bill on the screen that said that I did while on the phone with the CS representative. She told me the problem would be fixed the following day.

Hello out there. I thought my irritation and anger would subside if I tried to calm down but that did not work and my anger is even worse now. Comcast customer service representatives and the young man, Mario, I spoke with at the corporate office really need to take a class in communication and every one at Comcast, from the corporate level down to the customer service level, need to take a class in customer appreciation so that they could try to understand that if Comcast did not have any customers their business would go belly up and shut down! Being told "stop trying to give Comcast the shaft and pay your bill, Ms. **" is not professional in any way!!!! REALLY, this is the way Comcast customer service talks to one of their customers, me, who is a Comcast "insider". How do they talk to their regular customers?

I've been posting this around the internet. Today wanted to share it here. Let me begin by saying the company I work for a world wide company. My customers receive a survey and if I get a bad review my company takes money from my paycheck for NOT upholding our business standards. I think that makes me very qualified to rip apart your company in this review. With that being said... Xfinity, I hate you in all your entirely. This hate is driven by one bad experience after another. You are like the landlord who collects $ from tenants and never takes care of their housing issues.

I had my identity stolen three years ago. Someone(s) in Atlanta, Georgia opened an account using my information and then abandoned the service. I received a bill for $1200. It took hours of my time to have this erroneous debt removed from my record. The following year, I received another bill for Comcast service, again in Atlanta, Georgia. This time, they left and had the bill sent to me. This time it was $1050.

I have Comcast cable internet bundle etc. After a year ago I was having weeks of intermittent bad service after many service calls and new equipment rate hikes I was feed up and tried to cancel. They offered me a 90 dollar credit. Now Comcast is a monopoly in my area so honestly I don't have a lot of options. Well guess what? After many months talking to managers promising they're going to adjust the account... nothing. Same outstanding balance, outright lying - deregulation at its finest. Don't believe Fox News. Deregulation helps no one but the fat cats. Live in Florida. Weather is getting bad and so is the service there. New lies - sched service calls, cancelling them and rescheduling at their own convenience and calling you the liar when confronted. Is it resolved? Hell no. The only company I have ever yelled at over the phone like an uncivilized baboon. Next time I move, the cable company that services the area will be the deal breaker.