Xfinity Cable TV Reviews

A CUSTOMER FROM 2010: Connecticut. I was recently sent a letter on October 25th, which I received on Oct. 27th stating that I owed Comcast 20.00 for using a DVR box that I was not paying for. I thought WTF? I do not have a DVR box at all. This had been confirmed on other occasions as I had to call Comcast to complain of ‘tiling’ on my TV screen. To boot, they sent me my monthly invoice dated 25, received also on Oct. 27th s with a $20.00 fee attached!

Trying to transfer our services from one address to another. Originally made the request online, then called the day of closing of our new home and the agent at Comcast told me there were NO pending requests. Then she told me it would take 8 days to get someone to turn on the service at the new address, set the date and time and then set the date and time of disconnect. Based on this I had to change my entire MOVE – not to mention I need internet to work since I work out of my home. We then close on our new home that same day. Upon returning to current address, Comcast had disconnected that same day ONE WEEK earlier than she confirmed to me earlier that day when I set up connection and disconnection. I called Comcast and 6 different AGENTS transferred me back and forth for 3 hours. They were insincere, didn't care about the inconvenience.

My parents (in their 70's) realized that Comcast had disconnected their email service with no notification and then I spent 13 days trying to get it resolved for them. Comcast apparently accidentally transferred my parents' account to some total strangers' account, and my parents were locked out completely from their mail. Who does that? How in the world does a business "accidentally" transfer someone’s email to a perfect stranger? Issue number 1. So, I spent NO JOKE 13 days on and off being told one thing, and then told another, and then something different - always conflicting information. And finally (a very long story short) it appears they have transitioned my parents' email back to working status (although 18 days of emails were completely missing).

Yes, Comcast is monopoly in the internet service provider industry. They don't really care about customer service. I tried to move my service to another location and having a very hard time dealing with one of the sale rep name Lauren. She too busy with her work and don't have time to return my phone call or reply to my email. I just need the update on my order, but it impossible to get the update from this sale rep. I have tried to change difference sale rep and tried to get the whole of the manager but all I got is the voice mail. And even if I leave the voice mail nobody bother to call me back. Many of their rep is nice, but some of them is the worst of the worst and you just have to deal with them. They are not there to make your life easier.

I cancelled service due to extremely high bills. I called and cancelled over the phone and the customer rep stated that I had an almost $60 credit as they bill in advance. They also stated that if I return my equipment early that I would get an even bigger credit. I received a statement showing I had a $57 credit soon after I returned the equipment. A month later I was billed $157. I called to dispute the bill and the rep stated that I owed it and that was the last bill... again and again. I stated that I already received the last bill and that it was a credit. Today I received a collection letter for the $157. This is ridiculous and the worst company ever. Poor service, way overpriced, and crooks. Stay away from this company.

I am here to tell you, DO NOT use Comcast Cable! They have absolutely the WORST customer service I have ever seen. My poor daughter is working on her Master's Degree in an accelerated program, and working full time. Because of scheduling she has to take this semester completely online. She has Comcast, just Wi-Fi, no cable, no phone. It costs her almost $100.00 a month for this. She is an A student, has many awards, holds 2 Bachelor degrees, in other words, she works damn hard. On Saturday, her cable went down. She called Comcast. Are you ready?

Nothing but problems! Very expensive and possibly the worst customer service ever. Nearly every day the box freezes and I have to restart it and miss 10-15 minutes of whatever show I was watching. Avoid if you can!

Absolutely terrible customer service. Last Thursday I called about setting up cable and internet, and the only channel I cared about was the Velocity channel. The woman on the phone was great. She spent at least 10 minutes trying to find the cheapest package that included the channel I wanted. Today I finally got to setting up my box (never mind the fact they wanted to charge for someone to install it for me, so I opted for the self install kit). Finally got it figured out, after having to call Comcast because the cable and internet were both not working properly. Then I turn to the Velocity channel. It tells me "not authorized". So I call, again, and they transfer me to a service rep. The service rep tells me I have to upgrade to another $30 a month in order to get that channel, and wouldn't give me the price of the package I was originally told, which included the channel I wanted.

Lots of reasonable complaints about Comcast. I'd like to be specific here: The new Comcast equipment, the Xfinity Modem/Router and the new X1 DVR/cable box are full of problems. Yes, the cable box has some nice new features like you can see sports scores at the same time as watching and there's a Pandora App to listen to. But watch out because setting up a new modem/router causes lots of problems like incompatibility with SONOS. The new DVR/cable box and new remote do not have same easy functions as my universal remote that I used just fine with the old Comcast DVR/cable box. Comcast phone support will not help you set-up your stereo system to your TV and DVR. What the heck? Don't most people have this?

When I set the recorder Comcast will start about 2 or 3 min. early and end 2 or 3 min before the end of the programs so I have to record the next program to see the end. Also Comcast said I had to upgrade even if I did not want to so Comcast could get my home to be a wireless hotspot for them. WOW is it slower. Been online chatting as well as long call and all with no help but it ends with "we will have a specialist call you back". NO CALL BACK.

I called Comcast to make a payment arrangement for my account. I asked the agent to have the funds come out on the Friday. He gave me a confirmation number and assured me that I will not have any interruption with my services. On the Sunday my services (cable, internet and phone) were turned off. I called Comcast and the agent told me that my payment was cancelled and the agent should of called and told me so. The agent said I would have to make a new payment, so I did. On that Tuesday while checking my bank account I saw that two payments were taken out from Comcast. When I called Comcast and told them that they needed to refund one of the payments because I only authorized one they told me no. So I hung up and called back and that agent told me to send in my bank statement that shows Comcast took two payments. So I faxed that over.

They owe me about $5800 for my overpayment and I cannot get phone calls/emails returned even though they promised a check within 10 days on October 2. Will not let me talk to a supervisor. It is incredibly frustrating and all I get now is the runaround. Can you help? Yes, $5800!

Every month I am overcharged and have to call and complain until they adjust it! I was charged an installation fee and shipping even though I installed it myself!!!! It's ridiculous. Between being overcharged and the service sucking... I'm dropping it and looking to switch!!

I am not a Comcast customer but I feel very bad for those who are nor would I EVER consider services with them. I ordered a copy of my credit report November of last year to find that someone had set up an account and services in my name with Comcast in Knoxville, Tennessee. I am a resident of California and have lived here my whole life. Never in my life have I ever been to Tennessee so how the account was set up is beside me but regardless I know these things happen so I made sure to follow all directions they gave me to take care of this matter.

I order Comcast service after I cancelled DirecTV. The installation was done poorly, another idiot tech had to come out a few days later. Now I get my first bill and it is over ten dollars more than it was told to me when service was ordered. I call Comcast and was told I was being charged for the whatever receiver. I was never told this. Bottom line is Comcast and it stupid staff lie, mislead, cheat, and screw it customers. No wonder this company has such a crappy reputation. Way to go Comcast. Keep screwing your customer.

In late 2014, I left Comcast for RCN. I just happened to check my credit score a few months later and notice there was a Comcast account open. I then started receiving bills from a collection company saying I owed over $400. I have called Comcast so many times, I've gone there many times. I've sent the identity theft package 4 times with certified mail so I know that received it. And nothing has been resolved as of now, a year plus later. My credit is ruined. I'm not sure what I can do now since every time I call no one can help me. What kind of company is this?

Called Comcast since Friday evening after work. Cable services internet and phone all down. Received a phone call while at work around 2PM Friday 23 asking about cable service. I stated my services should be fine but I'm not at home. Once I made it home by 5pm I noticed one of my lights out on the internet panel. Checked all wiring, power cycled everything twice, no picture response, nothing. I went out the back door, traced my wire to the cable box. Everything looked good but looked at the cable feeder wire from telephone pole to cable box lying on ground in alley and the other section lying on the ground by back gate exposed where the children being playing at. Called Comcast. Told them everything. They set me up an appointment for Sunday. Next day talk to management. They knew it was down but Manager Thomas told me I must call.

I have NEVER had so many issues with a cable provider!!! Seriously I have never not been helped by a cable provider with issues ESPECIALLY that these issues happen EVERY SINGLE DAY. And they have been absolutely NO HELP in trying to resolve the issues whatsoever!!! But they are SO QUICK to try to charge me for their faulty products!!! I will keep them for an additional 30 days (IF I CAN HANG ON THAT LONG) just so I can come on here and write a review EVERY SINGLE TIME I HAVE AN ISSUE with their services, since they have no intention of helping fix their problems for us (their client)... And after the 30 days and I weigh out how many issues I have had with their service and if they tried to help me or not like they have not done in past... Then I am switching back to DISH network whom we originally had for 6 years and HAD ONLY 1 issue with their service and that was because it was a Darn snow storm.

False advertising. Incompetent employees. Almost nonexistent customer service. I recently moved from an area with Time Warner Cable to an area with only Comcast. I signed up online for a $39.99 promotion which included internet, local TV, and Showtime. I purchased a modem from Amazon to avoid the $10.00 monthly rental fee. I set up the modem and even though it showed it was connected I could not get internet on any of my devices. I spent around 3 hours on the phone with customer support trying to resolve the issue before I requested a technician to come out and look at it. When the tech arrived they indicated that the modem set up on the Comcast side was completely screwed up which is why I wasn't receiving service. We thought we had the issue resolved and so the tech left.

Comcast sucks... and not in a good way but the worst way possible. After navigating through a seemingly never ending exchange of automated answers to finally get to speak to a person to only get someone whose English is so poor I finally have up on trying to get the DVR issue (it just quit working a few weeks ago) resolved and was at least pathetically satisfied they admitted I received an auto call saying I was behind on my bill and was risking having my services disconnected... For such a large corporation that makes plenty of profit they are amazingly and ashamedly horrible in the efficiency department.

I have been a Comcast customer for years and moved resident; I called to have account moved... so far so good. They made the appointment for a week later... all good. When the tech came, he did nothing and rescheduled for a week a day. I called unsatisfied. I have called several times each day since the appointment to ask for them to better assist. I feel that I should not be punished for bad service and lack of preparation. Bad service is bad service. They do not care about their customers.

I received a letter that one of my boxes was old and I needed to replace. Went to channel and ordered new box, it arrived and when I hooked it up, it did not work. I called and they sent out service guy who said they send these out all the time and forget to activate! He had a smart phone and did the activation from that, very nice gentleman, he took my old box so I did not have to ship back.

I went to the store yesterday and told them that I needed to upgrade one of our boxes to HD. The clerk told me that I couldn't make any changes because my name wasn't on the account. I explained that it is my husband that requested the upgrade and I proceeded to get him on the phone. However, the clerk said she couldn't speak to him. She wouldn't help me at all except to tell me that I needed a letter of permission from my husband to make changes. This is totally ridiculous. Unfortunately our cable service is tied to our HMO fees. If this wasn't the case, I certainly would switch cable companies.

Comcast's internet speed I purchased dropped soon after I signed up. Couldn't e-mail pictures, problems watching videos, etc. Anyone who has Comcast or who had Comcast, can readily guess what has happened in regard to this. But, the most infuriating complaint is that Comcast sends me e-mails stating, "Your bill is due in 15 days." "Your bill is due in 9 days." "Your bill is ready." And if I go to their web page, it has the amount of my bill in huge black letters.

I purchased a vacation home and was visited by a local rep about signing up for Xfinity triple play and home security. They had a special - installation was $350 with a refund of $300. Six months later, I have been charged an extra $600 and the security system has gone down twice in the past month. The first time it was the internet connection so I couldn't access the system wirelessly. I was told I had to reboot it so did that the next time I was there. Tonight I got a robocall from them saying that the whole system is down and when I called for service, was told there is no record of a security system there and was transferred to billing.

I had my services turned on in March 2015. The technician stated, that someone would come and bury my cable in a couple of days. Needless to say here it is October 21st to be exact and they just buried my cable on the 19th of October. Well I filed a complaint because I ended up having to pay out of pocket to keep my neighbors yard cut because the cable ran through their front yard, and they were pissed and tired of the cable running through their yard, so to keep the peace between myself and my neighbors I did all I could to make sure we didn't bicker back and forth, I tore up 2 weed eaters trying to do the yard myself and damaged a lawn mower. It took one person holding the cable and the other person cutting the grass.

My husband I had a rep coming around our apt. for Comcast and signed us up. Well we thought we would try it since we got a free month. No that is not what happened. We're charged in advance $200 for the next month - not really free. We cancelled Comcast!

A year ago I cancelled my service with Comcast because I was unhappy with their service. A week ago a salesperson from Comcast came to my door and offered us a really good deal, so we decided to give them another chance. I was scheduled to have cable installed on Friday evening between 4:30 and 6:30. At 7 a technician showed up and was at my house until 11 pm but said that he wasn't able to get everything installed properly and left. We were then told to call and schedule another appt., so that night we scheduled an appt for Saturday morning between 9:30 and 12:30. At 12:30 they still hasn't showed up so we called customer service and were told that someone would be at our house very soon.

Comcast said they would be out to service me a week later. After waiting for my scheduled appointment provided by them they rescheduled me without letting me know. Called about 5 times and can't get any help. They ** suck. Horrible service.

So we're moving to a home we just built, from a rental property (less than 2 miles away) and called Comcast because moving your service is so easy with them right. The initial call was on Oct. 6th, after several more calls an appointment was finally scheduled (without our knowledge) for Friday, Oct. 23rd. After a few more calls and telling them that we're cancelling their service, they had a rep available immediately. We still ended our relationship with Comcast. We were fortunate in that we did not have a one or two year contract, otherwise we would have been stuck. So, the moral of the story is: If you do like Comcast (they do have positives), threaten to leave. You now become important again.

We got Comcast four years ago and it's been nothing but trouble. Most days I would have to unplug everything because the Wi-Fi wasn't working. AGAIN not just once some days as many as five times. Then about a year ago we added the Wi-Fi and phone on their bundle deal for 109 a month. My first bill comes in and it's almost three hundred dollars so I give them a call. After speaking to three different people all of them telling me something different and getting nowhere I ask to speak to a supervisor. We finally come to an agreement about the overcharges all the while this woman is being rude and sounding like she is annoyed with having to deal with this.

I have had ongoing audio issues with my X1 cable box for months. I turn on my TV/cable box and 9 times out of 10 I have picture but no sound. Several technicians have tried to troubleshoot over the phone and my box has been replaced. The issue has continued for several months despite these efforts. On Monday, 10/12, I had a 45 minute call with a representative that was unable to resolve my issue and wanted to give me a 72 hour period in which a technician would be calling. I found this unacceptable given that this was about the 4th time I'd called about the same issue and asked to speak with a supervisor. I was promised that Bobby ** would be calling me back that night and I am still waiting on the call.

Was going to watch an Arsenal soccer game on today at 2:45 pm but only game available to me was Bayer vs Roma. When I scrolled thru channels I found the match on a spanish channel. In fact they had a choice of 2 matches both in spanish. I called Comcast to express my concern about game on American channel. Was told oh well, sorry. This means I'm being discriminated against because I'm American but I guess that's where the US is going.

I was told on 9/9/15 when I upgraded to X1 that I would receive a credit of $248.20. That credit never appeared and when I asked the representative on 10/20/15 she tried saying it was regarding prorated fees and credits. When I told her the numbers did not match up she continued to be rude and argued with me. She then disconnected after I requested being sent to a supervisor and never put me through to anyone. I have all previous communications with Comcast printed, so I have on paper that the man on 9/9/15 said I would receive the $248.20 credit for upgrading. So much for their "Customer Service Guarantee."

I spent 2 hours on the phone with Comcast last week trying to sort out my bill. I had to talk to 3 different people and then finally the "Retention specialist" "Fixed" everything to where my bill would only be $3 more than what I was previously paying rather than the $30 more from them adding stuff I never asked for. The bill was supposed to be adjusted to reflect the changes, saving me $60. (There are 2 bills because I refused to pay the other one until it was adjusted...) She told me to wait a couple of days to pay it so that it would reflect the changes first. I log in today, almost a week later, and it's still the same amount and the same package. I am so sick of this. I do not have another 2 hours to waste on the phone arguing with these people. This is NOT the first time they have done this either. I have been stuck with this company for almost 5 years now since it is all that is available in my area and this has happened countless times.

Comcast offered me a deal that was going to cost me a one time fee of $60 for installation, and $60 a month for service. I agreed to this and 2 weeks later I'm being billed for $250 with all these added monthly fees... Currently I'm disputing the charges. Comcast's agent lied to me and promised these prices that he seems to have just made up. There is no accountability and getting through the phone support is a nightmare. This makes me sick to my stomach and is extremely frustrating. Shame on Comcast for running a business like this.

I lost my job in August and called to disconnect my services. I told them I was aware there was going to be a balance on the account from the current month and I would not be able to pay it right away due to losing work. The rep said she understood and told me she unauthorized any payments to come out of that account and we made arrangements for my equipment to be returned. However, I have had TWO payments try to come out EVERY MONTH since then (it's now October) creating hundreds of dollars in returned item fees. Have called several times. Four times today actually. Every rep tells you a different answer on how the process works.

I tried to return the unused cable box I never wanted in the first place (as I stream only, and the non-dvr box gets very basic channels, and the HDMI never worked). So I attempted to simply return the box so as to eliminate clutter. The rep. said that the only way to return the box was to raise my bill since the cable would have to be cancelled. Why couldn't I just return the box and you keep the service as is? WAIT, WHAT? All I wanted to do was return the cable box now so I wouldn't have to later, or potentially damage it accidentally or something.

I've been a Comcast customer for 15 years. Year after year the charges have increased. Then this past year they implemented the extra charges if you went over their pre-determined 'average' internet data usage. Meanwhile I've paid for higher speed and whenever I've had a problem I'm more technically astute than their folks. Through all this, I've just sucked it up while they've offered better deals to new customers and basically had the I don't care about you (old customer) mindset.

I have talked to a customer service representative about my service twice and both times they just argue with me. I have been charged for Starz, which I did not even order, from the time my service was started in August and the representative did not offer a credit for it. I have had a small adapter box that I need to send back because it hasn't worked since our service started and when I talked to a representative about it, she offered for a technician to come back out for a fee. That's faulty equipment that my son has not been able to use at all. Comcast isn't concerned about customer satisfaction at all. If there wasn't a monopoly on internet service in this area I would switch to U-verse.

Comcast Xfinity is the WORST internet provider I ever experienced. They are the internet provider for our community and we are held hostage because we pay for them through our maintenance fees. The phone service drops calls consistently and they never can fix it! We are at our wit's end with the poor service. When we go on the internet, the service is constantly interrupted and offline. They have us go in an unplug and replug on practically a daily basis. That is their fix! Poor poor service and SHOULD BE AVOIDED AT ANY COST. Wish there was federal agency that could go after them to update their wiring throughout. We have been told even by their repair service people that the wiring is just plain OLD and needs to be revised!

Comcast is truly a piece of **. Every time I have to call them I'm literally on the phone for hours (2-4). Have to call back several times just to speak to several reps who all give you several answers to the same exact question! I would recommend that ** to a dog. All they care about is taking your money. WORST CUSTOMER SERVICE EVER. DON'T DO IT.

I have had issues with Comcast in the past but unfortunately we had to have Comcast in our apartment complex. I decided to do the self-installation due to the hidden charges I have experienced in the past with installation. Self-install went fine except with two TVs. The third TV box wasn't working. I called and the tech told me that the box wasn't working so he would send me a new one. A week later when the box arrives, it doesn't work either. After spending 30 minutes on the phone, I am told that the outlets aren't activated. A technician would have to come out but it would be $39 to this service. Are you kidding me? To get the runaround and now to charge me again is ridiculous to me.

Comcast simply lies and uses unfair practices to scam you out of more money. They outsource their customer service to Manila, Philippines and beyond making it difficult to understand and their overseas employees never have consistent practices and are clueless. Their automated system is a joke. Comcast needs to be punished by the FCC and American public. Time to switch companies.

We have had our service in our new home for almost a month. We have had internet but not cable, although we are paying for both. I have been on the phone for goes with customer service and not had the problem resolved. Two technicians have come out and not properly set up the cable. They said it was our TV, although before moving we had perfect signal and picture on the TV previous. They changed the cable box and the cable worked for one day then stopped working again. I have had to schedule yet another appointment with a technician to come out. Waste of time and money. Will not be using Comcast again.

I had got a new internet and tv connection. Tv was not working and I had to call up service center. After providing instructions it didn't work and a service person was scheduled to visit my place. The technician had to install a cable as there was no service in the apartment. I was assured on phone, that there would not be any charges for the visit, but I was surprised to see service visit charges of $39.99 on my next bill. After calling them up, I was told that, since they don't have any record for giving me assurance of not charging for visit, they cannot do anything on this. On top of this, the support person was laughing over the phone. Ridiculous! Please don't ever think of good support service from Comcast. Service wise they are OK, but not good. Although I have 25 Mbps service plan, on weekends I sometimes get 2 mbps-10 mbps of speed.

I absolutely DREAD calling Comcast to activate my equipment, every time I have to do it. I cancelled my cable service because I didn't wanna deal with it but my new place has it included in rent. :( So I call, and my fiance and I got disconnected FIVE TIMES! He has AT&T and I have Verizon. We both had full bars and we're getting disconnected. Pretty sure that was Comcast's end. Every time we got disconnected, nobody bothered to call us back except for the very last person we spoke to.

Here is my experience with Comcast that I had last night. 8 months ago we increased our internet speed to 100mbps. This was an additional $15/month. By using Xfinity speed test we found that our service was actually running at 25mbps. We logged on to our account, started an online chat to obtain service and a refund for the speed we did not receive. As you can imagine, they will fight tooth and nail to avoid anything to do with "refund."

I never in my entire life had to deal with such a terrible company. I pay an extra charge to avoid service charges, yet they always charge me. Then they give me a credit and somehow jack up the next month's bill. If the techs show up at all (I had several never show), they are late. My cable doesn't work most of the time. They installed boosters, rewired, etc., still terrible service. The internet is extremely slow. They even disconnected my security/fire alarm system, which I didn't find out about until several months later when my motion detector went off and the security company never responded.

Over one hour on the phone talking to multiple departments that do not internally communicate regarding billing issues is no way to run a company. Unfortunately there is no competition therefore no incentive to be better.

My bill is so high, it is literally another house payment. I agreed for service in the amount of 159.99 every month with 10 dollars extra for other small cable boxes. We probably rent anywhere from 40 to 100 dollars in movies throughout the month (some are to buy that's why it is a high amount). I could not figure out why my bill was 800 dollars. Finally, I went into my local Comcast and had the manager literally walk me through charge by charge and payment by payment. Came to the conclusion that COMCAST bills you a month, sometimes a month and half ahead of time. So, I just called to find out how much I need to pay on Thursday. I must pay 385 for prior bill which I pay 380 dollars in Sept, but the bill was 765 so 385 carried over to this bill.

Internet service completed 10/3. Tech told my cable would be buried within (10) days. My wife called Custom Service today to find out the order to bury the cable was placed 10/9. First experience with Comcast and far from a pleasant one.

They hate it if you try to reduce service, so the representative kept me on the phone for 10 minutes (my phone keeps track) only to announce that she is not allowed to reduce service. So I have to call back tomorrow to a distinct number, presumably to wait another 10 or more minutes. They are entirely dishonest. As far as I can tell, they train the phone personnel for deceit.

Transferring my service from another state to Florida was a nightmare. The billing department kept flagging my account here with no warning and no explanation, so my new account here kept getting cancelled FOUR times. My credit card was expired so my previous bill did not get paid by the due date. My bill was always on time due to automatic payment set up. I had to call 4 times and was transfered all over the place in their automatic system. One night, I was on the phone trying to find out the reason my service kept being cancelled in Florida from the other state, which turned out to be a three hour endeavor.

Hello. On the 1 of October I've opened an account for an address that I suppose to move in, wasn't able to move in because of The rental apartment leasing office, instead they moved me to an different address. I've called Customer service Comcast and explain situation. Instead of making an transfer, they did a new Hard credit Inquiry for an new application. Consequently my credit score, decreased from Excellent with 5 pct . Also the operator told me I will have one certain package taking me to an total price with all taxes and fees for devices at close to 60$. I received emails which it shows a total close to 75$. At the moment I am very frustrated... There is more to say.. etc. Thank you.

Comcast is price gouging. They are consistently tell you misleading information from representative to the next. They are not keeping their end of the bargain and are very deceitful. They tell customers your bill will be one price and when you get it it's another ridiculous price with all kinds of charges. They tell customers you are getting a bundle package and yet they charge separate fees including late fees to each service. So is a bundle or not? Most importantly I'm most upset about feeling hopeless when one calls customer service. I mean are they noting the information on the computer? It's not fair, especially if one must commit to a 2-year contract but they are not meeting their customer obligations! I was told my bill would be $109.00 per month including taxes. On the average my bill is anywhere from $122-166 per month. I don't get it!

They charged me even though I never had service and then charged me when my service was disconnected twice.

Comcast is the most awful "company" you could ever deal with. They are liars and unhelpful. Every time I call I get a different answer to the same question. Every time you call them, you "somehow" get disconnected multiple times. Comcast is a horrible monopoly and doesn't value its customers. I'd rather watch paint dry than continue to deal with their awful customer service, just to get a horrible channel selection.

My husband and I ordered Comcast because Comcast said they were in our area. Sweet, awesome. The tech gets here 2 days later on time for the appointment. The tech looks right at me and says, "We can't hook up your internet and TV because you are not in our area." At first I was like, "What?" Then he explained that it's 3 doors down but not at my home. So I looked at him and I said, “I know it's not your fault but cancel it and I don't want to be charged. If we are, we are going to sue for false advertising.” He said we won't be so we will have to see. My advice, go to a retailer and not through online and set everything on paper saying yes they are at your home and go from there.

I have called 3 months in a row. After my 1st year was up, Comcast started raising my bill every month until it is almost double what it was a year and a half ago. They wouldn't lower the speed cost to match the speed of internet that we actually got and lied twice saying we were getting the faster speed. They refuse to do anything but try and sell me a more expensive and a contract. I don't want either and they don't listen. I have never used another company but they have single-handedly priced me out of their services. I have no choice but to go to a competitor and the person on the phone wished me well. How did this company become so big? Customers who have been with them 15 years don't matter. This is a crappy company.

Comcast really have terrible customer service. You have to spend a whole day off on Saturday. Just to talk to someone that is in the U.S. We have been billed larger amounts for the same package every month. Do like we did take equipment back and run to CenturyLink or Walmart to get antenna. It's not with the hassle. Man this world is in a mess when you have to pay 300 bucks a month to watch regular TV. Ughhhhh.

Equipments are defected. I have had this issue about 3 to 4 times when picking up equipments. It seems like they package the defected equipment and give it to someone else. Good luck when you have an issue and call the 800 number. You will spend hours and get no results. It has happened to me, my in laws and my brother and sister. It is too bad they have the market. And the only reason I put up with them is because no one else has a faster internet. Their CEO should be ashamed of himself. I would rate them ZERO. It never fails. They keep getting worse.

My fiance and I decided to get cable and internet service a few weeks ago. Ultimately we decided to go with Comcast. Service was installed on the date requested but after the tech left we realized our internet was not working, we had the wrong remote for one of the TVs and our HD channels were not coming in. Two weeks later and approximately 11 hours of phone time (no kidding) only our hd channel situation was resolved. Needless to say we are no longer customers of The Spawn of Satan they call Comcast...

AI was called by a customer service representative in July 2015, stating that she would lower my bill to $79 per month to prevent me from cancelling my service with Comcast/Xfinity. My current bill is $129 monthly. I accepted the offer, and accepted the verbal disclaimer the Xfinity representative read me over the phone, to confirm that I understood the terms and conditions of the offer. Two weeks later I received a call stating that my account was being disconnected. I phoned Xfinity, and they advised me to send an email to the escalation department. I spoke to a lady by the name of Janeary at **. She advised that she would try to help me. We played phone tag due to I work during the day. I asked her to leave me a message if she was able to help. She never returned my call advising she was able to reverse the error and honor the billing quote I was quoted.

I have been a Comcast and subscriber for as long as I can remember, but when your cable bill costs just as much as your car payment (i.e. $308) now we have a problem. At least with a car, you own it after so many payments. Customer service has become so poor that I dreaded even calling. No offense, but I don't want to have translate an Indian dialect every time I call. They even know it's a problem because they refer me to the website for all my customer service needs :-). So because of these things, I cut the cable service off. Next will be the Internet, phone, and so on. I'm tired of paying for channels I don't watch. Comcast start thinking a la carte.

The worst automated system. A person named Alfonso came to my house to collect money without calling. The account is set up for automatic payment and it was paid. They found that it was 2 account opened. They said they will fix the issue and today another bill in the system for twice the amount. The issue for the double account that it was supposed to be fixed from 9/3/15 was not fix yet. Tried to contact somebody on the phone and it was impossible. No option on the automated system to be transferred. It is frustrating. This not the fist time. They offered free cable then. We were not interested and sent the box. Then they charge for it.

Comcast charge me $15 for TV I never used. I don't have TV box. Why change monthly fee to TV. They increase my internet every year. Why...

My god, like I guess Comcast really doesn't care. Their internet speeds aren't as promised, their router rental expense is a scam, they're not up front with you about the charges, and are quick to bill you for anything. With as much money as this company has, you'd assume they'd hire more help desk operators but I swear I always get the same guy from the Philippines who makes up a new name every time. One time he picked up and I could just tell he trying to think of a random name. This company sucks.

Comcast is the worst cable company. Their customer service are very poorly, they need more customer service skills. I was on the phone with Comcast for at least 3 hours and nothing was resolve. I'm going to disconnect all of my services.

About a month ago, there was a thunderstorm which brought down a large limb from my neighbor's tree. It landed across the Comcast line, which caused it to droop across my front yard, about 2 feet from the ground. It took 2 weeks to get someone to come take care of it. They managed to raise it from 2 feet from the ground to about 4 feet. Another week of calls to the lovely electronic menu, which doesn't have an option for "line repair." I don't remember how I finally managed to connect to a human being, but I did. She was young, and English was her second language. I felt sorry for her. I felt more sorry for me, and my 90-year old neighbor, whose driveway was blocked by the same drooping wire as my front yard was blocked with.

Issue 1: 3 calls 20 mins each just to get the new account transfer to old account and it did not happen yet. Issue 2: provided wrong service to begin with and it's been 2 weeks since I'm fighting over it. No resolution yet.

No 1. I had my internet connection issues, it disconnected every afternoon and I called Comcast customer service many times and they never solve the problem. Finally the technician said they would send a person to my home to fix it, then I asked if they will charge me for in home visit and answer is no. Then the technician came to my home and replace a cable line outside my home since it was too old and those lines for other users are relatively new, so he believes that caused the connection issue.

I literally cannot begin to describe how horrible my experience and treatment has been with Comcast as a provider. I have not even had them 2 months and to get treated so poorly and no one cares is the worst feeling you could ever have, for thousands of customers feeling this way and getting treated like this is UNFAIR! This is absolutely the worst customer service I've EVER experienced in my life and want to cancel and nothing to do with Comcast from this moment on!!! I called 8 times since 10 am this morning, it is now 2 pm in FL and just got off the phone with the rudest lady in the entire system. My service has been horrific since I joined with Comcast and I want to cancel. It goes in and out, shuts off all the time and getting a hold of someone is the worst experience you could ever have. I will never ever again have Comcast or recommend them to anyone.

On September 3 I called 3 different times and complained that my service was not working. Yes, my bill was current. I got three different explanations and three different ways to remedy the situation. I followed each with no results. I called the next day and several days after with still no results. Still no service. But they still expect me to pay this month's bill.

I have had Comcast for about 5 years now. Unfortunately I've lived in apartment complexes that only get Comcast. I usually call every other month for something or another wrong. Usually billing issues. The latest was I didn't receive service for 2 months. I called about a month ago (early September) and was on the phone for about an hour and a half. I was finally able to get two months worth of bill credits. I was fine and happier. Then beginning of October I get a full hill again.

Hello, I just wanna say that Comcast is the worst possible thing you can get. I would give it negative 5 stars. The WiFi is awful and the customer service is complete garbage. I'm 16 and literally get so mad because my WiFi doesn't work. I would never recommend this to anyone and for anyone on the fence about getting this. Please do yourself a favor and get anything but Comcast.

We were forced to use Comcast as the apartment building we are in uses those services exclusively. The DVR works 30% of the time, often not recording TV shows we have it set to record and not displaying any on demand shows. This is the biggest waste of money and we will NEVER use this company again.

NOTE: Every month I've been with Comcast my bill has been wrong. In November 2014 I bought my own modem and sent 3 boxes back. [They sent me 2 extra ones despite never asking for them.] 6 months later my bill is $275. I ask them why - they didn't contact me sooner if they never received the boxes. After a month they decided to credit me the $275 back. The last year and a half I was being overcharged by Comcast for internet, my rate for internet service was suppose to be $30 a month, but every month I would get charged $48. So I decided to file a complaint with the FFC/Better Business Bureau. [ANYONE WHO HASNT DONE THIS, DO THIS.]

Had Internet, phone, and partial cable down for 12+ hours. Customer support is absolutely useless. Clearly it was a server error on their end and all they can do is send a signal to my cable modem and cable box and have me unplug stuff and plug it back in, which did ABSOLUTELY NOTHING BECAUSE THE PROBLEM IS ON YOUR END COMCAST! They tell me there are no outages in my area. I guess heavy rain and wind from Joaquin has nothing to do with it huh guys? After 2 hours of troubleshooting the best they could do is offer me a technician appointment for 4 days from now! Why don't they have IT people on call to bring up servers like most companies?? Instead they give these people from half way around the world this ridiculous script and troubleshooting guide which wastes everyone's time! ComCRAP!

I received a bill of 480.00 this mo. my normal bill is 162. They added an expense because they said I tried to get out of the contract before it was up. Their mistake they agreed. After 7 telephone calls and a visit to the Comcast store supposedly it is fixed. This is the third time I have had my payment go up for no reason. Today the DVR isn't working. Tech support said it will send me a new one in 5 days. In the meantime the television is screwed up. They nickel and dime you for every little thing but when the fault is on their side, no big deal. They are too big of a conglomerate. They need more agencies watching over them so they can't always rip off the public.

So my husband and I first got Comcast at our place in Fort Wayne. We got a TV and Internet bundle with X1 and we liked it well enough. We did the self install because we didn't want to pay extra for install and I'm pretty good with these sort of things and it was working soon with no issues. Our only problem was that when we moved, we called, asked for service to be cut off on a very specific date because we wanted our Internet until the day we left. I turned in the cable box (we had our own modem that we didn't need to turn in) four days early and they ended up terminating our service automatically on that day without any notification. Not the biggest deal but not good customer service to be sure.

I had cable and internet just one month when I received a call from a representative asking if I was happy with my service. Then offered me a better package with more channels including stars and a telephone line for $10 more a month. But our current package had HBO free for 2 years. I asked if we would be able to keep it in the package. She offered us for free for the 2 years like our original package. She asked a supervisor and said yes we could. So we went with the new package. After installing the new boxes calling 4 times they won't give me HBO for 2 years frees. Only 6 months. So the representative lied to make a sale. Don't fall for their packages if they sound too good to be true.

I recently signed up with Comcast for a package of $61.63 special 50 meg internet and TV starter. I was told when I picked up the equipment that the bill will not change. Two months later, my bill is showing $100.00+. I called and went through a stupid automated system. Finally talked to an agent that told me that my billing cycle changed to the 10th of the month instead of the 16th (day that I called for service). She said that she will take charges off but I had to pay upfront and will be credited later. A month after, same thing. I called again and was told that I should pay by the first of every month. I should still pay upfront and will be credited later. The only thing is this time is partial credit and my bill went up from $61.63 to $63.52.

First, we have been a customer for over 35 years. I called to see why our bill went up from $208 to $230 recently. Here is the reason, because I cancelled HBO and other movie channels plus $3 for a box we have not used for four years, we have to pay more. But if we take this offer for two years that includes a phone, we only pay $200. I want the Internet and TV but no phone. I tried to get a phone more than 6 years ago but they said we are not a customer so we had to go to one of their stores. I would not do that because we were a customer. So I vowed I would never get a phone from Comcast. So they said today that if we did not get a phone we would have to pay more. Does this make sense? I wish we had an alternative. We cannot have satellite dishes at our condos outside. So is their another company we could go to?

I thought Comcast has one of the best customer service but I was not happy with them this time. My bill jumped to $88 to $135 and then second month went to $168 without any notice. I called the customer service and they said nothing they can do it. I give her example that if next month my bill jumped to 400 without any notice do I have to pay for it?

Comcast is very bad. Have a close watch on your monthly bills otherwise they eat you up. These people promise one on the phone and you won't see anything happening on your bill. I would say record all the conversations that they are telling you. This is what happened- I had to pay extra for my last four months bill and I had to call Comcast, fought with them to get my bill adjusted. They promised that they would adjust coming month... and guess what happened today... they did not adjust that. I called up Comcast again and the new agent who is speaking to me telling me that he won't do that. Totally frustrated. I asked him to connect to supervisor and supervisors are the worst. They are not customer friendly at all. After fighting all this, they are doing only partial adjustment. I can't understand why are they not loyal to the customers...This is my money and I have to fight to get it back? Totally nonsense.

I have had so many recurring problems regarding my services for months and I am so tired of being on the phone for hours with people who barely understand English! Clearly your customer service department is broken. Additionally, it is false advertising to promise one thing on TV ads and fail to provide that which was promised. For several months (maybe 6 or more) I have had an incredibly slow internet and many times NO internet, pixelated viewing of TV and recorded shows as well as downloaded movies. Often times the phone service has static so I wind up using my cell.

Comcast has been nothing short of a nightmare. From the start they have done nothing right. Still my TV and internet is not working properly. Hours and days on hold. I even tried to set up auto pay and they managed to screw that up as well. Worst company on planet earth!!! If I could switch I would. TERRIBLE!!!

My husband and I are moving out of state where Comcast is not an option. We are in a 2-year contract (which I didn't know we were in), I called to find out how to lower my bill and ended up getting talked into the triple pay which they told me was less expensive - but actually was MUCH more expensive. My changing our service we ended up in another 2-year contract. I have been with Comcast for forever, a loyal customer. I called to tell them we were moving and they said Comcast is not offered where we were moving to.

Well, what people have told me about Comcast has turned-out to be true for me. For the record, I had Comcast many years ago and had them for over 30 years and they were fine. NOW, they are terrible! My situation - I signed up for internet service. Well, I got it and they double billed me right from the get-go. It took a lot of complaining and wrangling to get it taken care of. They never did admit fault, just the bill was changed. They charged me for inside tech work when none was done. I installed my OWN router and modem. They only hooked up the outside pole which the tech said would not cost me a dime.

I have been dealing with these uneducated, unethical people since 05/2015. It starts when my bill slowly starts to increase every month. I call in and get to about 5 representatives before I get to the so called loyalty department where they promise to place people in promotional contracts. I was promised 24 contract where I receive the HD preferred package along with free HBO for 6 months and Stars and Cinemax for $1.00 each during the 24 months. Okay, so sounded like a solution to my problem.

My problems have existed from the 1st month I signed up for Comcast internet, phone and cable TV service. I have gone weeks at time without all these services, I have to drive to a local retailer to report outages usually. The reps on the other end are reading from a script and fail to sense my urgency, because they won't take down my info before the internet goes down time and time again. The phone system is terrible, I usually get popping and crackling on the line, or when I answer the phone I can't hear the people I called, but they can hear me. I have had technicians out here every week some months and multiple times in a week as well. I was treated rudely by a customer support staff person in your local office when identifying the problems and being told nothing was wrong.

I'd been getting just basic 1- computer cable internet service from Comcast, (no bundle, no phone, no TV sets) from Comcast for a couple of years. Their service was always spotty but in general the times they would throttle my internet connectivity weren't frequent or long in duration so I tolerated some of that. December last year however, they jacked my price a few dollars a month without prior notice but I had noticed that they seemed to be getting worse about throttling my bandwidth usage. W.O.W. had just wired my apartment complex so I decided to go with them. I called up Comcast on Jan. 14, 2015 to cancel Comcast, and on Jan. 15 I drove to the Dearborn business office and returned the one wi-fi modem I had from them and repeated to the counter person that I was cancelling my service effective immediately.

I had to cancel service with Comcast because I was moving. I had a few issues with being double billed and disputed charges. On September 7th I got a notice I had a credit of $80. On September 25th I got a bill from a collection agency for $ 110.00. The service from Comcast is terrible.

I feel as if I am being the victim of extortion by Comcast. They turned off my services, a few days ago, and claimed the reason was due to a check I had that supposedly "bounced". I was able to PROVE that check never bounced, and Comcast never submitted the check to the bank for payment. Since the check was never submitted for payment it stands to reason the check could not possibly bounce as they claimed. The only way I was able to have my services restored, and avoid being turned over to a collection agency, was to agree to pay Comcast a $30 fee for the "mysterious" bounced check.

I had Comcast for a number of years. I most recently switched from Comcast but my experience was bad enough to NEVER use them again! Number one, the internet and wifi services are the WORST I've ever had to deal with. It got so bad for a while that my wifi would cut out every 5-10 minutes and it was impossible to get anything done. My router was a bust and sometimes wouldn't turn back on after resetting it. The customer service is a joke as well, they wouldn't help you fix any problem and when they would finally send someone to the house to help, it took them HOURS to show up, they expect you to wait all day for them to decide to show up!

I'm really tired of trying to watch Comcast tv shows. Most channels experience regular "stuttering" of picture and sound. Today, I was watching CNN's coverage of the Pope's visit, and Wolf Blitzer sounded like he was speaking Klingon! This is typical of Comcast reception.

Two months ago I contacted the collection agency that Comcast had sent my debt to and paid the balance. They put in incorrect information that led to my paying on an account that was already paid and closed - this caused me to have a credit on this closed account. So, instead of putting the money in the right place, they issue a check to the wrong address (again going on info from the old account) and they do so without contacting me to let me know.

I have been a Comcast customer for years and have had to deal with the shady billing and the poor customer service when you call in but this one topped it off. I recently cancelled my account because I was not watching enough tv to justify paying 125 a month for services. I was trying to pay my final bill and a guy named Brennan called me to discuss me starting my services back up and I told him I didn't want to and I had turned all my equipment in already to the store a few blocks from my house. He then informed me that I didn't turn my equipment in and I was still going to be charged for service. We argued back and forth for a while, then he informed me that he didn't care if I did turn it in or not, he was going to make sure I was being charged for services anyways.

Back in Feb 2015 I went to a Comcast service center to disconnect my service and turn in my equipment. My account was paid up, and was told that I didn't owe anything. A month later I get a bill for $155.00. I called and talked to a customer service rep, and was told that it was a mistake, not to worry, it would be taken care of. Now in September I get a call from collections wanting $331. Collections tells me to call Comcast, so I did. They said my disconnect was not pushed through. Their fault. But when I asked if I still owed the money they said to call collections. Are you kidding me... I told them that they need to call collections and have my name taken off the call list since they are the ones who screwed up. So for now, the whole thing is up in the air because Comcast wants me to call collections, and collections says it's up to Comcast. These people are unreal.

Moved into my Marana, AZ apt. on 8/25/15, and a few days later called Comcast to install my cable/internet/phone. The first technician said that I was scheduled for 9/05/15 between 1-3 p.m. No one came. Called the next Monday and told me the scheduled date was 9/22/15, almost 1 month after I moved in. The man I talked with said the soonest he could get me scheduled was 9/14/15. So, I had no communication with the outside world (except for my old cell phone with no features) for approximately 3 weeks!

I signed a 2 year contract with Comcast/Xfinity in October 2014. I am moving and tried to transfer service through their website and kept getting asked to sign a new deal. When I called in to change the address, they told me they wanted to increase my cost an additional $25 a month! I told them that I would just go with another provider and look into breach of contract and they quickly changed their tune. This however shows that they try to take advantage of people wherever they can. This is just a warning to anyone thinking they will get a great deal if they sign a contract. You may get a good deal at first, but they will change terms when they see fit and you have no recourse or way to stop it. Buyer beware.

Needed to replace box. Made 2 trips to physical location to exchange and get new box. Each time the "new" box was bad. Finally we're told needed technician to come out. After several days, tech came, then another tech showed up separately. Neither had a clue why they were here. After explaining issue to them, they ran their "check". "You need a new box"! Really?? Erroneously sent technician(s) out when not needed. All we needed was a new box that actually worked. It takes 30 seconds to plug the cords into a new box. Xfinity billed for both technician's. After calling them about bill, we're told would credit $79.09 on next month's bill for that plus 10 days loss of service. Received next bill, no credit applied. I call back, round and round on phone just to finally be told would credit $39.95 (best they could do).

On September 13, 2015 had my service with Comcast activated for internet and cable service. The service I received was as if I didn't have cable and was getting channels with an antenna - worst service ever. I called Comcast and let them know that the picture on my tv was very bad quality at a point that if I'm watching a channel it loses signal and their response was that I would have to pay an extra $10 more besides the monthly fee plus the other $10 I was already paying for the modem to have a good quality picture for which I was never explained when I called to get new service. They insisted at first that I get into a contract with them for which I totally declined after and so glad I did because I will be returning everything and canceling my service because I refuse to pay extra when I'm already paying for extras. Comcast instead of getting better it's gotten worse.

I hate you Comcast. I'm failing a class because I can never get online to check my work -- the WiFi is never working. I actually am wasting my data posting this comment on my phone because the stupid WiFi is down. It's always down every two seconds. How am I suppose to play Civ with friends on Steam if you can't even keep my WiFi up?

This has been a total nightmare! After months of extremely long wait times and dropped calls you want to give up!!! Our alarm system has never worked properly but Comcast is not willing to do anything to assure good customer service. They will not credit the months the system has not been working. The manager is completely rude. They are willing to lose their supposed "most valued customer" rather than work toward a satisfactory resolution! I have been left in tears of frustration! After 10 years of a bundled phone, high speed internet, Xfinity boxes in 5 rooms and alarm system we will be leaving Comcast!! By the way our monthly bill - $360.00/month.

Keep getting the run around all day. Waiting on phone for 45 minutes. Asking to speak to supervisor, keep telling me that there was none available. And still didn't get help with the problem at hand. Just asking for an payment arrangement, so I wouldn't lose service due to we need our house phone and WiFi due to everyone is in school. But I am so sick of the way I got treated that I am ready to make it know that Comcast is horrible and I will change services unless something is done to fix the problem. And plus no one knew how to speak to customers and that is why you are losing people and money.

The customer service rep was really rude. I ask to speak to a supervisor but she put me on hold for 30 mins and still she just transferred me to another person. After about 4 people maybe I was speaking to a supervisor. I plan on returning the boxes and get Directv look.

Looking for Comcast Specials, Discounts and Promotions? Think again. I signed up for service and it never worked. Comcast couldn't even find my account so they told me there was nothing to cancel. They ended up keeping my deposit and reporting me to collections. I spoke to more than 15 people in the executive offices at Comcast, each one lying to me saying that I would be contacted by the end of the day.

This might be my second or third negative review. My broadband speed decreased markedly; even the customer service representative on the phone was surprised. She talked me into a better deal with faster download speeds, but also scheduled a home visit by a technician, with the usual provision that if some marked decrease in speed was my fault, I would have to pay for the visit. The technician discovered that a splitter - installed not by me but by another Comcast technician years ago - as well as some recalibration had resulted in the decrease in speed. He fixed the problem. And, of course, Comcast charged me for the visit. When I called to complain, rather than remove the charge, Comcast issued me a credit that won't appear on my bill for another 4-6 weeks. Good thing I stopped their automatic payments.

Our small business has used Comcast for several years until this past summer when we started dealing with Brad ** as our Comcast Service Manager. When we looked at our bill, we discovered that Brad ** has signed us up for services and plans we never ordered or had a discussion about. It took several weeks for us to undo what Brad ** has done to our business. We have been with Sprint for about a month and am very happy with the transition process.

I tried to downgrade my package to save on my monthly bill, and I was told I couldn't downgrade because I have 2-year contract. I was never informed I am in a contract. I hate Comcast, they charge too much for nothing. I don't want HBO. That's nothing on I care to watch but I can't get rid of it. Very poor customer service/satisfaction.

I have been a dutiful subscriber to Comcast/Xfinity for years. For a long time, I never felt the need to switch to DirecTV or other satellite providers because my service was solid (but always embarrassingly expensive). Especially my internet/Wi-fi speed. In the past few years, my rates have gone up & my service has diminished. Should I want to watch an "on demand show" on Friday or Saturday night, suddenly the service isn't working & I am told to try later. Should I want to surf the net of Friday evening, Saturday or Sunday day, I get the "wheel of death" on my device. Just spinning & never loading my content. It's a little insulting to have my bill increase every 3-6 months and get less service as a result.

Do not use Comcast for cable in Key West, FL. You will regret it! The associate Lori was RUDE and the other two, Liane and Josefina are just incompetent. When I asked to speak with a manager I was told that "Rae" returns on Monday so I could come back then and "Cathy" wasn't in the office. When I asked again (a different associate this time), the lie changed to "Cathy is on a conference call, but I can have her call you". Customer service is very important when running a business and the batch of employees that this company has as the face of their operations all need to be fired or retrained. Comcast has lost another "valued customer" today and I'm still waiting to speak with that manager.

Ever since we moved to our new house, we have had nothing but trouble with Comcast. We moved within the same city and called a couple weeks in advance to transfer our service. The day afterwards, we were contacted and told the first representative did not do the transfer correctly but that she could do it correctly for us. A couple days later, we received another phone call telling us that the last rep did not do the transfer correctly and that we actually had to call the day of the move. When we asked to speak with a supervisor, our request was denied. We called the day of the move and were told they could not connect us because the previous owner did not have Comcast. We were told it would take 5 days. We complained and demanded to speak with a supervisor.

Comcast has the worse customer service out there... I was on the phone for over 2 hours trying to get my billing taken care of. They messed up on my bill and no one would help me. I was disconnected the 1st time. I called back and then the lady hung up on me. Then I called back because I was pissed then the 3rd person I asked to talk to a supervisor and she disconnected me again! At this time I was gonna stay on that phone until I spoke to someone so I called again and ended up talking to a lady who was just nasty to me and disconnected me again. Now I ended up calling back to talk to the last person NUMBER 5 and he sorta resolved my issue but not 100 percent. I swear I can apply for a job at Comcast and my qualifications can be rude, nasty, have no clue on what to do and I would get a job.

Placed an order on 8/11/15 for our 3 phones numbers ported to Comcast also internet and TV. We received an email for us to confirm the scheduled Comcast installation for 9/1/2015 between 9 am - 11 am by 11 am. We also received a text message. We also received a call the day before confirming the install. No one showed up, so we called Comcast and were told we were mistaken, that our installation was scheduled for 9/1/2015 between 3 pm - 5 pm. We asked how come no one called to let us know since the video they sent us as preparation for the install instructed us to have our telephone installed to hook up the new service to our phone system. We waited and waited. No one showed up. We call again and were told that there was a problem with the porting of our number that we would be notified with a new schedule to call the next day to find out the status.

My wife and myself attempted to carry our service from one location to our new location. New location had never had Comcast service therefore they had to do site inspection. This was last week 8/14, never heard from anyone. Called back yesterday to check status and place order. They took our order but could not give install date. Stated someone would be in contact with us for date. After waiting 24 hours called in and after speaking with 5 different people was told again it would be 24 hours before they can give a install date. We have over 2 hours involved in trying to give this company our business until finally telling them to cancel our order. We was prepared to sign 2 year contract of a monthly revenue of $160 month. Seems with their lack of concern of our service they don't need our business. I will never use Comcast again and trust me every person I hear that needs cable will hear this story in full. Hello DirecTV or AT&T.

I called inquiring about lowering my service. I did not want service changed until my phone number gets transported. The next day Comcast e-mail me changes they are making without my approval. On my next call the Comcast operator says they will undo my service change. I next ask for prices for internet only. Operator gives me one price and then the phone goes dead when operator says she will get me other price options. I have since e-mailed Comcast and am waiting for a reply that probably won't come.

I don't even want to give one star to this abysmal company. What I've been through would literally make the pope swear. Is there a negative star option? I think my boyfriend and I have been in touch with Comcast probably 75-100 times. We've spent, no exaggeration, over 30 hours on the phone with them trying to get service running again. A service, which by the way, we had and then lost and they can't figure out why. It's almost comical if you think that wasting someone's precious time is just that. Further, after filing a complaint with the FCC, having the FCC give us more lip service and paperwork, we're no better off than when we started. If we didn't NEED Internet and TV, and if we were able to get another provider's service, we'd be gone. But we can't. So we'll continue to be a cog in the big machine's wheel. Continue to pay exorbitant monthly fees for sub-par crap. It's just not right.

I rent a room in Orem from a landlord. Part of our rent goes into the bill for internet and cable. We've got the best cable and internet package they have available, so our speeds are pretty good, but their customer service is absolutely horrible!! Today, the technician came and upgraded our cable boxes as part of some new deal Comcast is doing. Great, whatever. He left his tools behind. Okay, so I call up Comcast from the card he left us. It's his personal business card so I thought that I'd get right to him. Nope. Instead I got the main menu. Press 1 for billing, 2 for something, 3 for something else, 4, 5, 6, 7, 8, 9...but no "operator"! I press 0 and I get hit with advertising spam for about a minute or so and after that it takes me back to the main menu where I get to hear all of the options again. I press 0 again, more advertising spam, then the main menu again.

I wasted an ENTIRE DAY waiting for the technician. After they didn't show on time I wasted over an HOUR on the phone bounced from 5 people. The picture of the screenshot shows my first call at 358am, a confirmation call at 756am, then I spent 45 minutes, and while they were "transferring" me I called from my house phone and spent over another 50 minutes! Now I will WASTE ANOTHER DAY tomorrow for a technician to "show up." But Comcast will give you a $20.00 credit for 2 days, aggravation, and loss of service. Do not use them! There are other options.

Called 9/9/15, asked for copy of previous month's statement as none received. Was assured it would be sent. Called again 9/16/15, was transferred to three different people. Now am being told they cannot send copy as they aren't set up to, and that I could get it online or at the nearest Comcast center. AGAIN! This is unacceptable. Someone needs to revamp this business and get people in there willing to help their customers rather than hinder them. UNACCEPTABLE CUSTOMER SERVICE.

Contacted Comcast because all services were out (we have the triple play bundle). After they keep me on my cell phone for 1.5 hours trying everything they know to get it up and running they set me up for a service appointment 2 days away. OK I can live 2 days without cable, internet and phone. The repairman comes between the times designated and shows me the A/C adaptor that they use to power their equipment in the house - the adaptor has failed. He cannot give me a new adaptor. He has to put in a new transformer box. After listening to the service tech tell me how the last installer screwed everything up and now he has to fix everything, for 2 hours, now everything is finally fixed. Wait for it... I get my Comcast bill and much to my surprise (OK I'm not surprised, nothing is that easy) I find that I have been billed $40.00 plus taxes to have a repairman come to my house and fix Comcast's equipment.

Back in May 2015 I called explaining I was going to be out of the country for 3 months. I asked to freeze my services however the representative stated that they didn't do it however would downgrade to a 60$ month plan. I send in 3 months of advanced payments. Upon returning I received a bill for 277$. When I called back in August upon my arrive I was told that the 230$ contract fee would be reversed. It's now September 15th and called for my 4th time... And nothing has been done. This rep was ignorant enough to give me an attitude stating was given the information incorrectly. I explained to him that maybe in fact he was misinformed and before he should shed any light, he may want to familiarize himself by reading the notes for a month ago when I was told it would be taken care of. Nonetheless, I am waiting now for a supervisor to call me which I know will not happen.

I am a new Comcast customer, as of 9/15/2015 it's been 38 days I am their customer and I have spent more than 35 hours with them on the phone resolving issues with their cable TV. First they send bad equipment, then their customer service does not understand the issue, after several days they conclude it's the X1 device and they send me new one, that worked for 5 days and quit, now the real nightmare starts. They have no idea what's going on and sends a technician, the technician checks the wires and replaces the X1 device again, works for 2 days and then the same issue, does not connect to comcast services.

I closed my Comcast account on June 19, 2015, and was promised a $50.00 refund check, representing the deposit I paid. I received a partial refund check of $34.75 and contacted Comcast on July 17, 2015, to request the remaining deposit amount of $15.25, which Comcast agreed to provide in 2 weeks. When I didn't receive the $15.25 refund check by August 13, 2015, I contacted Comcast and was promised a refund check in 3-4 weeks. When I didn't receive the $15.25 refund check, I contacted Comcast on September 14, 2015. They could not tell me why the refund check had not yet been sent and instructed me to go to my closest Comcast store to pick up my refund check. When I requested my refund at the Comcast store, the representative advised me that the store did not provide refunds. He stated that he did not know why a Comcast representative would send me there.

I have been a customer with Comcast for over 15 years. I always get the package deals with Comcast. And recently I have ordered the Triple Play Package for $99.00 with channels included I watch and some I do not with a Two Year promotion for that price. Well, recently I had took a look at my Comcast bill and noticed I am being charged a $1.00 extra for a SPORTS FEE!!! AND $3.50 for a broadcast Fee... crazy!! How can you add on additional pricing to a all ready package plan??? YOU GET CHARGED JUST TO TURN YOUR TV ON TO. Comcast is getting out of control and customer is going down.

Been a customer since 2011 on automatic payment. My credit card expired. They cancel my service without a notification that after been a loyal customer until Sept 2015 am no longer on automatic payment. Looking for another provider that cares about their business and appreciate loyal customers. After talking to so many customer service agents both in Spanish and English and one manager in Spanish who was so unprofessional. His name Cristian ** and another customer service agent name Wayne. Waiting for supervisor to call they never did. Even Mr Tom Karinshak, Senior Vice President of Customer Experience get real. Your service is not free. We can take our money someplace else. Keep doing that - you will lose a lot customers.

It's a Football Sunday, get a phone call from Comcast stating that the cable bill wasn't paid. Ok, can't call my bank because it's Sunday. They're Closed!!!! So what does Comcast do? Cuts the cable off in the middle of the game. My point is Comcast customer service representative are very rude!!!!! This company has a very Bad attitude of we don't care attitude!!! As time passes more and more residents in my area are tired of Comcast which we are now fighting to get Dish in our area!!!!!

We live in Santa Cruz and on 9/12/15 we wanted to watch the Giant/Padres game @ ATT. We are clearly in Northern California, but on the MLB station 729, we were forced to watch the Angle/Astro game in LA. We called and when we finally got to an account exec that could actually do something, Russ, in WA State said he couldn't do a thing. He did not have tools to make any adjustments. The executive that chose to include Aptos, CA 95003 in the So Cal programming district should be FIRED!!! I'm a VP at a dot-com and I would be terminated for such a blunder - especially since the game could be watched in Santa Cruz only 5 miles down the road and over in San Jose - and we have an expensive package which included the sports channels.

I started with Comcast on a two-year contract. I was not told I would be charged extra after two years. Every pay period it seemed like the bill went from the initial agreed upon 135.00 per month, for everything - internet, phone and HBO, Starz, etc. The service was never right. I was instructed to pick up my own box and connect it or be charged 60.00 for the visit. I spent most of my time arguing on what I wasn't going to pay. The monthly continued to accelerate every month. My final bill was noted at 222.00 where I was told I was being charged 20.00 more dollars for the same package and that Showtime would be going up as well landing me at 235.00 per month. I was also promised a reimbursement of 20.00 due to poor service of which I spent 40 minutes on the phone debating with a supervisor. Comcast IS HORRIBLE! I am paying early termination fees to get far away from them.

I called to get Comcast service and switch from U-verse. I received the price and everything was great so I called to cancel U-verse and then I called back Comcast to get the service. I was told it was $65.00 more than yesterday. I asked for a manager and I was told "that is the price - take it or leave it." I then asked for a address to mail a letter and they said "with privacy we won't give it out." I asked for his name and he said only Christopher. What about last name or ID and I was told he won't give it out as per Comcast. So I cancel U-verse and I can't get Comcast due to lack of Customer service.

Prices almost doubled after two years. When tried to disconnect service, was able to get on phone with an agent after 30 mins wait and she just disconnected when I spoke about disconnecting. Also took us 10 days to get someone to our house to get the internet checked when it stopped working all of a sudden... the reason we were given for internet not working was that the modem supplied by Comcast was outdated. We still had to pay full month's fee despite internet not working for 10 days due to the company's fault. I really hope they cease to exist.

I have had Comcast internet just over 12 months. My "Blast" package is supposed to provide up to 50 Mbps download speed. Several months ago my service had been upgraded to 75 Mbps download speed. I have daily problems with timeouts on internet sites, my movies on my WiFi are buffering or failing to load. Speedtest.net typically says my download time is 19-25 Mbps.

Disgusted... called Movers Edge on 08/04/2015 for a move. Ordered internet and x1 double play. Comcast set appt for install of 08/24 and sent me the equipment for the installer. Equipment came and was wrong. I called Comcast to resolve and after an hour on the phone, was told that they needed to cancel that order and put a new one into the system. Learned that the rep only did that to get credit for the sale. Nothing wrong with the prior order, another waste of 2 hours on the phone with Comcast.. I was then told to hold the incorrect equipment for installer. He would be notified and bring right equipment. He came on 8/24 and DIDN'T bring all the right equipment.

The 2 televisions we use the most seldom work properly. Can't get channels we pay for. Won't even change channels. Sometimes no tv at all. I have spent hours on the phone trying to get help with no results. Usually hung up on and have to start again. Or they say I need a technician to come out but they are unable to schedule now. They will call back but of course never do. Internet is average. Nothing special like they advertise. Need to reboot weekly. I'm finally on the phone with customer retention. They are scheduling for three days from now but want to charge me a fee! A fee to make their system work. The service that I pay for faithfully! Unbelievable.

We were planning on switching to Comcast from AT&T because of an email we received with what seemed to be a savings of $250.00 a month. Thank God we didn't switch. Unfortunately we placed the order and gave them a $150.00 deposit and scheduled an install date. Two days before our scheduled install we spoke to AT&T and decided to stay with them. Smartest move we made! I then called Comcast and cancelled my order. We placed the order on August 21, 2015 and cancelled on August 24, 2015. To date we have not received our $150.00 back. I have tried for weeks to get through to their billing department with no success. No one returns calls and I even went to the Comcast local office and their response was to my face, "we can't help you here. We are customer service. You have to speak to billing".

We bought our newer TV 4 years ago, and plugged it into Comcast cable directly without using the box Comcast supplied. We can see all HD channels in my basic TV subscription. Note, this is without a box. Then about 2 years ago, this stopped working. Called Comcast and was told that we need a HD box. Today, we eventually found the time to go to a Comcast center to switch the box. $10/month fee is now required, "The HD technology fee", to cover a technology that a simple cable (with not box) can supply? I have to say politely, B.S.

I have nothing nice to say about Comcast Xfinity from billing to the customer service. Wait time on hold was 45 minutes, other time were close to an hour. Three of those minutes where I will find someone to help you. I am told that my service cost will be one price when I signed up for service. Boy was I wrong. I never received my first bill but Comcast collection department sure knew how to get a hold of me. All I can say from the start is I received the wrong Comcast TV line up. The day my service was installed was far to borderline good. Little did I know the next two week were hell with service. I complained and complained and a service tech came out and had to redo all the work the first installer did. All the connections were loose and the wrong splitter was used.

When we moved into our new house two years ago, Comcast came out to see if we were able to get service. They said our house was too far away from the road and it would cost $2k to $3k to run a line. We said no thanks at the time. I called recently to see about investing in this line as satellite internet is not my favorite. The rep said they would get back to me within 48 hours regarding an answer.

My internet service keeps failing and I can never get to use my wireless network because the Internet box was at fault! I called Comcast and was informed of the faulty box, however, I have to take the faulty box to a Comcast location and have it exchange. But I have to wait 3 days in order to get a new box. Then they increase my bill every month!

A month ago I talk to Apple at Comcast on how I can get all Disney channels. She tells me that I would have to upgrade my package to the Triple Play Starter. We spent over an hour by which she told me I needed a new modem as well. Ok, fine. I told her, by the end of the conversation, that I didn't have the channels I requested. She said I had to wait til I got my new modem and installed. Ok, got the modem, installed it, but still no Disney channels (which I was assured that my package included ALL Disney channels). I called again and spoke to George who said that it was an error on their part and he'll take care of it but give him 30 minutes. I gave him the whole day and no change. I then chatted with Korina yesterday who said she would take care of it. Oh, she did!!! She upgraded my package to the next level without my consent. All we wanted was one channel and to get that we have to pay $190 a month... Really?!

I have never seen such a horrible service like Xfinity. Wish we have TWC or Verizon in my place. I am sharing some of my experiences below: Last week by mistake I clicked the upgrade modem link. I already have a docsis 3.0 modem, so I called the customer support and asked them to cancel the order. They said they took care of it. After 5 days I got the equipment from Comcast. Now I called them and after 30 minutes service desk told me to return it asap. Now I need to find a center and return it. For last few days, I am seeing tv service has been added to my account. I called customer care and told them I don't need TV service, cancel it. They said TV service not added to my account and no clue why it got added to my account. She said my plan is unchanged but I am not sure if Comcast will charge anything extra. After interacting to Xfinity customer care, it seems some time they are not aware of the things or mislead you.

If I could give negative stars I would! Where to start? Hmm. Their customer service is a joke. I literally have had issues needed to be fixed and have waited multiple times for over an hour to get a hold of someone. Multiple times waiting and then their line disconnects after waiting. They tell you one thing and do another then pretend it's not their fault. Pricing is outrageous! At least a few outages a month are guaranteed and they won't even make right on the time you're without service BC of an outage. Trust me, I've tried. Comcast is literally a wolf in sheep clothing! Don't give Comcast that satisfaction by paying them your hard-earn money just for a headache and a good laugh for them.

Called a week ago and made an appointment for a technician Sept 8th for 4:30-6:30pm. I take time off work. I wait. All week long I get about two phone calls a day from someone whose accent is so heavy I cannot understand them. They want to fix my TV over the phone and cancel my appointment. At 5:50pm, yesterday, I get a phone call that they won't be coming. I reschedule for today and make arrangements to be off work, again. I've received 4 phone calls, 3 of them I answered, about fixing my TV on the phone and making sure I was going to be home (so their time would not be wasted). The phone calls put me on hold, over thank me profusely for being kind enough to hold on and keep apologizing for asking questions... again, in an accent that I could cut with a knife.

Comcast came out without anyone in my neighborhood calling them and dug up my yard to, I think, lay new cable (they did not discuss this with me beforehand so this is a bit of an assumption). I was not informed ahead of time that they would be doing this nor was I informed that my internet service would be disabled while they worked. I did speak with the workers and they assured me the service would be back up shortly. They finished and left without checking to see if anyone's service was working, which it was not. So, Comcast's fault right? They still would not come immediately back out to correct the problem they created, wanted to schedule an appointment for 2 days out!! After yelling and screaming they agreed to come back the next day. One customer service rep actually implied that they did not cause the issue by asking how I was certain that Comcast had been there!! Well, gee, maybe the truck was a dead giveaway.

Comcast's customer service is non-existent. There aren't any adjectives in the English language nor are there enough expletives to describe Comcast's horrific customer service. No one seems to know what's going on. There is no inside communication between reps and management. We were moving and wanted to transfer our service to the new address. We gave Comcast a two week notice and they gave us an appointment for the day after we moved in. The tech shows up but he said he couldn't do anything because the line had been cut and they would have to have a street crew come out and run another line underground from the box that's located across the street. The street crew came out a week later and ran the line, now we have to make another appointment for a tech to come out. Now we have an appt. 6 days away.

They made me wait 40 minutes to reach a rep, and then they disconnect me when they transfer me to someone else! They didn't even have the nerve to call me back! I regret ever giving them a second chance. Their customer service is just as bad as it always was!

I signed up for the "free trial" including internet, security, and cable. I was assured that I wouldn't be billed but yet even though I canceled within 30 days I am still being billed. They removed the debt about 7 times but when I call back to check my balance the balance reappears. I've called about 60 or more times and been on hold for probably hundreds of hours.