Xfinity Cable TV Reviews

Comcast Customer has been the worst so far I have experienced. The representatives are rude and not concerned. I have been working on my billing issue for couple of months and all I go through is just spending on calls for hours every time I call. Even the Corporate escalation team doesn't respond. They are looting money and provide no service. I would be happy to donate money if they are in need but this is not a way to make money.

Entered into a 2 year contract. Comcast came to my house and surveyed my equipment. Told me what I needed for what I wanted and how much it would cost. 3 months later billing started going up. When I questioned as to why, I was told that the equipment wasn't compatible with my system and I had to change it. What did they survey in my house? Threw them out and now they are dunning me for unpaid invoices and reported me as delinquent on my credit report. I am about to sue them for slander and defamation of character. I guess they figure because I am a homeowner I wouldn't get an attorney. Surprise.

I moved to GA in July 2014, Comcast was the only service we could get at the property we were renting from. A tech came on 7/13/14 and was at my home for 4 hours, the box he had did not work and he said the service was not correct. The tech called customer service to get help to no avail. This tech came back on his own the next morning with a new box to try to fix the situation. Box worked but no HD service then he tried to figure out why we would get some channels and not others. Fast forward 4 months, YES 4 months, 2 more techs came to try to figure out the problem then I was told we had basic service and the channels that the previous techs and customer service rep were trying to fix we didn't even have. 4 months of headaches for no reason at all. That same month, my daughter's cable box just stopped working.

I have been trying for over a month now to get internet service at my address only to find out there is a block on it. I called Comcast several times to find out why and was told person before me had balance due on account now they tell me after going to a store to prove I am not that person, that I have to pay that bill to be able to get service. I think it crazy that I suddenly have to be responsible for a bill that wasn't in my name or have anything to do with me. Unfortunately, I am probably going to have to do it because where I am, I don't have any other options for internet services. Really sad how cable companies can do this.

I called to add a service. Once sales guy learned I already had service (internet only), he told me I had to call customer service. Gave me a number to call. Turned out to be a sex line. Called back to complain, with no result.

At Comcast suggestion I purchased a new modem several months ago. But I am being billed a lease charge for my own modem. Customer Service said that the charge will be removed and corrected. I am still being charged for the lease every month.

I've been a long Comcast customer, but unfortunately their service has gotten terrible. Comcast cannot get my phone to work and PBS stations don't work. Comcast talked me into triple play and I fell for it. Comcast says I have to reactivate my number with Vonage so that they can transfer it to Comcast. Gosh, they had two months to transfer my telephone number! The PBS stations stopped working last year, and after several calls they did get it working by increasing the power on their system to those stations. Last year they gave me complimentary HBO for all the trouble.

Last Wednesday, while home recuperating from a severe arm injury, the buzzer on my apartment rang. The person who buzzed wouldn't identify himself. Nevertheless, I buzzed him in. Turns out he was the Comcast repairman. I advised him I didn't have Comcast service, and never had. After a brief argument, he took my word that I hadn't requested service, and departed. After about 2 hours or so, he buzzed me, and came up again. After a rather vociferous argument, he finally believed my statement that I NEVER had Comcast, and wouldn't have it even if they paid me to take it, and he left. He couldn't resist buzzing my apartment for a few times after he left, however. I guess he wanted to aggravate me, as he could plainly see that I was in pain from getting up and answering the door. Where does Comcast hire these employees? How could they screw up customer addresses so badly?

I have no cable Internet or phone access right now and it's been this way since yesterday. I gave called Comcast 4 times so far and still nothing. The customer service is horrible! The wait time is ridiculous and they lie. I was told they would try to schedule someone for the next day and they never did. They scheduled me for 5 days later! What am I supposed to do without Internet when I work from home? I was told someone would call me back in 30 to 45 minutes. No one did so I called them back. I was told a tech would arrive today between 12 and 4 pm but no one showed or called. I Called and the automated system told me I have an appointment tomorrow. How can they do this? Who's going to take responsibility for this lack of respect? The service is way too high and no one cares about the consumer.

Comcast has continuously mislead and even flat out lied to me about the prices for my services. They constantly leave out or lie about the term of the services so after 6 months all the prices go up, even after I've been told they would last for 1 year. I am so dissatisfied with their service and wish another option was available in my area. I was warned about them prior to my joining. I wish I would have listened.

Where do I begin. I cancelled my account before moving in August. I paid the final bill. Well come October I get a call saying I owe. I had them mail me the bill and I paid what was left. Towards November I had debt collectors calling me saying I owe Comcast. I called Comcast and they said they owed me money. In December I get another collection call. I had that collector stay on the phone while I called Comcast to have them him they owed me money. Which they did. I check my credit score today and it showed that Comcast had sent my account to debt collectors saying I still owe money. The amount of $104. I call Comcast and all they say is, "Sorry we forgot to update your account. It is updated now. You should be good in three days." Sorry is all I get for you ruining my credit score and 6 months of this. Comcast literally has the worst customer service of any place I've ever worked with. They don't care about their customers.

Getting ready for the big fight last night. Had 15 people coming. 2 hrs before fight Internet goes out. Call, get someone in some country. You can’t understand them. They do nothing to help. Modem won't reset. If this was the first time I would have no reason to be upset. Sadly it’s not. It happens with great reliability here and I pay them 130.00 per mo. GOOD LUCK COMCAST GETTING IT THIS MONTH. I am thinking about suing - not to mention the letters to FCC and local officials. COMCAST YOUR SERVICE SUCKS... MAD AS HELL AND I AM NOT PAYING ANYMORE...

After being given damaged equipment multiple times, hours on hold, hung up in almost a dozen times, they decided to charge a continually monthly fee for the broken equipment they sent, which was returned by their technician but have no record of.

Comcast has less than satisfactory customer service. The contract package I had with Comcast expired and I selected a new one. When I received my bill, I was overcharged for the new plan. I contacted Comcast customer service regarding an overcharge on my bill. It was resolved over the phone. I was given a lower correct amount to pay. Next month, the credit for the overcharge was added to my bill stating I had not paid my full amount. I called customer service regarding the issue and all the representative could do was re-read my bill to me over and over again. The representative was NEVER able to explain the situation. I told the representative I can read myself, but thanks for your time.

Snowstorm - tree came down, took out all wires. NSTAR was there in under 24 hours, climbed the pole and power back on. After 4 no-show appointments from Comcast we finally were told our appointment had been cancelled. No call, no nothing, they said our driveway was not plowed well enough, so they just canceled our 4th appointment. The driveway HAD BEEN completely plowed and we have been driving in and out all day. Our 5th appoint, which Comcast tagged an emergency by the Comcast help desk is, again, a no-show. We are losing money everyday as one of our family members is an independent contractor who is dependent on our internet service. Why can this monopoly of a service on Cape Cod be allowed to continue to abuse and lie to customers. Can nothing be done about this? I am begging you to look into this matter. How can a company hold their customer hostage like this???

So I am now on the third day waiting for them to actually come to my house to install equipment. I laugh at their commercial that says 2-3 hour window appointments, HA! Yea, sure! This is by far the worst service in all aspects whether it be customer service or in home installation--they stink! In Quincy MA Comcast is a monopoly. There is no other service available for internet and tv. And they know this, I believe that's why they're such jerks. Calling them is incredibly frustrating. I now have to take off another day for the fourth time so I can sit around for an appointment they probably won't make either. Their service stinks, it's way too expensive. Also I tried to go online and order the DVR and have it mailed to me--never came. This is also the second time doing that so figured I'd try inhome appointment... again even more pointless.

On 12/17/2014 I contacted Comcast with the request to discontinue service on account #** effective 2/1/2015. On 12/18/2014 I received their response that there was an agreement with the expiration date of 2/1/2016. They stated that if I discontinue services prior to the expiration date they will file a law suit against my property. After that I requested a copy of the agreement and received such on 1/5/15. The agreement was written on 07/02/2006 between Comcast and Rewatt Inc., which a previous owner of my facility. My company, Integrated-1 Corp., purchased the property from Rewatt Inc. where cable service was provided. The purchase occurred in May 2007. I kept DBA name Dornoch Place Del Prado because of brochures and sign on the property.

Comcast is asking customers to sign up for a two year commitment for their best promotion, but they are unwilling to provide even marginally good customer service. After watching my bills climb to $186/month, I requested a disconnect and paid what I was told would be my last payment of $186 last night. I woke up this morning to find that the payment went through to my credit card along with another unauthorized payment of $209. I spent the day trying to get through to the billing department who told me that they would have to send "a ticket" to the finance department to have the unauthorized payment reviewed. When I asked to how long it would take to be reimbursed, they said they didn't know. When I asked to speak to someone in the finance department, they said that they couldn't connect me through.

This company has gone completely downhill. My wife and I sat on hold a total of 18 hours the past three days. Got transferred over twenty times and disconnected over and over again. We cancelled our TV service due to an issue they could not resolve even after sending a technician out. Two weeks later, our phones stopped working. Got that resolved with 6.5 hrs. on the phone with them. This morning our phone and internet stopped working. My wife was on the phone with them all day to resolve the issue. They had someone else's social security numbers tied to our account and changed our phone numbers without our consent. They are completely worthless in my opinion and have a monopoly on the internet market. They do not care about their customers or value our time.

I requested basic television in November. Comcast send me the equipment. The digital power cord keep falling off the box. Call them up and they send another box out. Ever time I change the channel on the new box it would mute all the channels and the only way to reset the mute was to unplug the box. (The remote would not do it). When I got the bill. They charge me for both box shipping which they did not disclosed. No one told me I would be billed in advanced. My bill started from the time I called to get the box not the time I got the service. After getting the bill I called and cancelled the service. The equipment that they said was free I was billed 9+ per each box. They drop the price for one. I had to call and point out that they were billing me from the day I request the service not the day I got the service. My bill being $75+ after I cancel the service I asked how much I would get back.

I was billed by Comcast for service that was no longer on. When I called to ask them about the bill, I was told by the billing dept as long as the service was not cancelled, but cut off due to non-payment. I was going to be billed for the service even if its not on.

I'd like to say right off the bat that I hate Comcast service. First, you have to sign a contract. Then when that contract is up and you try to cancel, Comcast tries to tell you that you still have another year on your contract. Finally, once they see that you are not going to let them pull this crap on you, they agree to cut off the service and tell you that you will receive a partial refund for the unused service. End of story, right? WRONG!!! Now when you go turn in the equipment, they tell you that you owe more than $80 because a new billing period had started when they turned off your service. I WILL NEVER use this service again!!! My daughter won't subscribe either. She has gone through all this crap with me. I will use Dish or some other service where no contract is required. I only gave one star because I had no choice. You deserve NO stars!!!

Amazing Comcast is so bad. I orchestrated online to have my service disconnected and reconnected at a new address, and I did get a confirmation number. And the service was "guaranteed" to happen and the price for the new service was at 79.99 per month. Well the service never happened and I even paid someone to stay at my house to be present when the Comcast man was to hook up the new service. And no one at Comcast could tell me anything. They could not find the order confirmation number. All they tried to do was have me hook up with a new service at $89.99 per month.

Comcast is the worst company I have ever dealt with. When I initially signed up, I asked the representative if they had any veteran discounts, he said yes. I was told that the first 3 months of my service would be free. 2 months later, I received a letter in the mail stating that I was delinquent on my payments, and that I needed to pay $170. I refused to pay telling them to check the recording of the conversation, but of course, that was not in their best interest. Eventually, I had to file a claim dispute. How low does a company have to be to take advantage of veterans, much less treat the people who support them with disrespect?

I own a small retail stall in a mall. I called Comcast in late Dec 2014 or maybe the first few days into the new year to relocate my services approximately 100 feet from my current location (moving down the wing in the mall). The agent was very helpful by telling me that the whole mall was wired for Comcast and that it would be an easy, fast and effortless move, all I need to do was to electronically sign the request for transfer and authorize the move.. Out of caution I asked him to reveal what I would be signing in the "small print" such as was I not knowing signing into a new contract instead of a continuation of my current one. He answer by saying that was standard and yes I would be. To make matters worse when I looked at my email it gave the prices about $40 more per month for the service.

I changed to Comcast because I heard so many great things about it. But since the first week of activation, I had non-stop problems with the billing, services, the technicians coming out, I keep getting the wrong info from the reps. It had actually cost me around $300 out of my pocket because of all this confusion. Here I am once again with another problem.

We can't get NBC HD channel 703 and HD channel 711. Comcast is coming out tomorrow to try and fix the problem. Super Bowl is on Channel 3 NBC which is HD channel 703, which we will not get if they don't fix this problem. We have not been able to get those HD channels for a whole year now. We couldn't even watch the 49ers game on there. I can't watch The Voice, The Biggest Loser, etc. So I have to watch them on Demand and have to watch all the commercials. The Kentucky Derby was on Channel 3 NBC and couldn't watch it on HD 703. Please let me know if you are having the same problem as us. Thank you.

First, start with internet connections (dropped and disconnected time to time). Made phone call and every time they said it's either outage in the area or unplug the power and reset (done it more then 20 times before make some phone calls). After so many calls, customer service rep. said she will ship out new modem (wait for more then 2 weeks) never showed up. Keep using the same modem and worked okay so didn't bother to call for a while. Same issues again so made phone calls and they promised again to ship out the new modem.. over and over for 4 times. And then Jan. 22, 2015 (at this time I even got the confirmation number) rep told me that she will ship out the next day so I can receive pretty soon. Also I was complaint about the rate and she told me that she will give me the promotion rate of $19.99 for next 12 month as well as $49.99 credit for been all that inconvenience..

When I place order for them they tell me month payment 44.99 guarantee, 12 month. But the bill statement is different. There is 55.79. They said box not come with that. And I just started cable Dec 22nd. On January 20th I got two bill. First bill 85.79. Second bill was 151.08. I was paid on time. They said I got late fee. First bill due on January 17th. They just faces lies. Say due on January 7th.

I had looked on my bank website to see my Comcast monthly fee had not been deducted as it has been every month for over a year. I called customer service to ask why this had not occurred. After 25 minutes of back and forth, there was no resolution as to why it was not deducted. I explained to the CR rep that I work from home and need my internet! Had I not noticed on my bank account that the payment was not processed, my service would have been cut off! I asked the gentleman if I could have a credit due to this being their fault and not mine, he advised no. Due to their not being a late fee (yet) he could not give me a credit for this HUGE inconvenience!! So, in review, they basically said in so many words "oops" without any consequences! Unacceptable!

Turned in my modem two months ago, still being billed by Comcast and they are sending my paid-off account to collections.

My TV service keeps cutting in and out - it's pixelated. This happens on both TVs, and various times throughout the day, but mostly at night. It happens on both SD and HD. It's difficult to watch a TV show or anything on "On Demand". This has been happening for over 3 weeks. We've had 2 service techs come to the house. One said the signal was "too high" and we had a bad cable line, so he installed a new cable in the backyard, but didn't call anyone to bury it! A few days later, another service tech came out and said the signal was "too low" and said the node in the neighborhood was bad and a supervisor needed to fix it. That was 2 weeks ago.

You have the absolute worst customer service. After having trouble in the past I was wary of the service call I had scheduled today and called to verify all was set. Yep, I was told they would be here. After the tech didn't show up during my scheduled time I called again and lo and behold my appt was changed a few days ago to another day and I wasn't notified. Why are you so disorganized that not only you can't keep an appt I made, but that no one notified me and why couldn't the representative that I spoke to today able to save me from further pointless waiting by telling me my appt was rescheduled without my knowledge. As I said, I have had problems with customer service in the past and am disgusted by Comcast, the supervisor Christopher who I waited forever to speak to, was of no help. Hearing sorry doesn't give me my day back or help me have a TV for my party. I plan cancel Comcast as soon as I look into my other options.

I have a summer residence and have tried calling Comcast on five different occasions to change my service to a basic package while no one is using the home. I have an Escalation Request Ticket # and still no satisfaction. Tried calling five times today and was disconnected each time.

After listening to a bunch of "foreign babble", nothing was resolved. Comcast has been increasing my monthly bill at 'will', with no real explanations for these billings. They are so sneaky, you have to watch every charge ..nothing stays the same and you never get a straight answer. I have been a cable customer since the late 70's so I guess COMCAST THINKS I WILL CONTINUE TO TAKE THEIR MESS. They are mistaken...I have had it. I am switching, I am going to AT&T. Perhaps they will appreciate me as a customer.

I had a pipe burst in a second home and the house had to be completely gutted. I contacted Comcast customer service and asked to have the service suspended for a short time while repairs were being made to the home. The representative I spoke to told me I would have to suspend for a minimum of 4 months, but I could instead have the service shut off, keep the boxes until the house was fixed, and call about a week before I wanted to resume services. Sounded good to me, so I did as she advised. Since then, I have received numerous automated calls about returning the boxes, a past due equipment charge, and a phone call today from a Comcast collections representative who doesn't ever work for Comcast! (We are talking about $120.00, not hundreds like some of the other customers that have reported here).

In order to return a piece of defective equipment you had to go to the Comcast/Xfinity store where there were over 11 customers and two people working and over 4 employees just standing doing nothing but wandering around. Bad customer service.

I have had six techs out to my house, of which included two different contractors and I still do not have what I am supposed to have that is correctly listed below. The self-install kit arrived late Friday night, Jan 16, and it has been a ** show ever since. I have taken two days off from work, waited five days at home aside from the two days out of work, which I waited at home for no less than 3 hours each visit. And Friday night, the second contractor arrived at 315PM and stayed until 530PM, telling me I would not have the correct internet speed until Comcast finished the install with the box truck as the new wires have to be buried, but at least I had 28 Mbps (I am supposed to have 105) and I had cable and the channels I was supposed to have. He left and the box went blue. I called Comcast and was on the phone until 9PM that night.

My Comcast internet went up from 27.99 a month to 44.99 a month after the so called promotional service had ended so what I did I went onto Comcast Chat and chatted with someone in another country who stated that he could not give me a promotional service due to there was none offered but offered to upgrade my service to Basic cable, free HBO, Streampix, and internet service only for 44.99/month plus 10.00 fee for the modem. Now how is that helping me out when I just wanted to keep my internet at a low rate? I told him that would not do and after he so called looked for something else he came back about 5 minutes later and said "Why don't you just take the offer that I'm offering you?” Meaning the basic cable, HBO, streampix, and internet for the price he quoted me. I told him that I was on a budget and did not want cable because there is nothing on.

Really Comcast? It's not enough that I pay $200+ per month for your services, but you want to charge me an additional $1.99 per episode to watch "The Shield!" A series that was free to watch when it came out on FX! I've heard you do this also with other episodes of old shows that were free to watch when they originally came out! I consider this gouging your customers! :(

Comcast has been the worst customer service because they only cater to new service and can care less about existing customers. Their call service says it all. Existing customers call end and the call goes through verifications and then hangs up. Each time I have called, I had to call 9 times or more and still no success. I call in on the new sale line and got someone after only 2 minutes of waiting, but they won't help you. They will transfer you over to... you guessed it, a line that hangs up on you. They will not call you back when you get disconnected. It's sad this company can conduct business like this and get away with it. It's really sad because they monopolize many areas.

On 1/21/15, I was called by a high pressure Comcast telemarketer trying to sell HBO on the Go and something else which I have forgotten. I turned her down a couple of times and before I relented I asked her repeated questions about the Internet only before I decided to try! It sounded good because I pay $39.95 for internet a month now and the woman said for only $5 more I could get HBO on my tablet and laptop. Said she was from Alphretta, GA. I told her that I was a DISH customer and was satisfied with my TV satellite. I do have Comcast for my Internet only. Anyway, she tells me that this Xfinity stuff would only be used for my laptop and tablet and would enhance my experience and that I would be able to get HBO On The Go.

We have been trying to resolve our internet issues for months - very slow and we are paying for the highest speed. They drilled a hole in our home office and now laid a cable through our backyard without even notifying us. Charge us for technician fees as well - can never get any answer out of them. Our dog got tangled in the outside cable we never knew was there and injured his leg - horrible experience that is still unresolved.

We only have Comcast bundling out here in Western Mass. You can not even get a bundle thru AT&T and DirecTV. So they jumped my bill up 17.00 this month, stating they had to so Comcast would not lose channels and we have to pay for a service that is awful. I constantly lose internet service. We need help here in Western Mass. This is awful, we can get treated like this!

I have been with Comcast for 3 years, now they call it xfinity. My bill was getting out of hand. So in November I let it get shut off. I had tried to get help to lower the bill with a new plan, to be told your whole bill had to be paid off so I did that. Went back they had another story, mind you they charge a month in advance. Who's to say that you will have comcast the following month. While off in the month of November, I called to get a different plan. I asked the young man with the payment will it clear up everything. He told the next bill will be due January 9, 2015.

I called Xfinity last week to schedule an appointment to have internet installed. They were supposed to be here today between 1 and 3. They never showed. Imagine that. So I called Xfinity and spoke with a rep, she explained that they came to my house, someone answered and said that no one was expecting an install. Umm no! They went to my old address after I told the lady last week that my address had changed! They are also supposed to call 15 minutes prior to arriving. Then she tells me that we can't reschedule until the balance on my account is paid... When I spoke to the lady last week she said I had no balance. If there were a balance, she wouldn't of been able to schedule my appointment. So now I have been waiting a week, got a no show for my appointment, and have wasted an entire day waiting on someone who couldn't pick up the phone and call like they are supposed to! Ridiculous!!

My husband gave me the number of the authorized dealer to call and set up an appointment for installation. Before making the appointment he told all the wonderful things I could do with this Comcast great package. First - the tech couldn't get my TV hooked up. He tried 4 TV boxes and then told me it could take 2 hours to update and left. Needless to say the TV never worked. Second - I asked if I could get a TV guide and on-demand with the tiny box he tried to install. He said no. The only thing I can do (if it was working) is page through the channels one by one and adjust the volume. THAT'S ALL!

After about 14 months of Comcast Internet and TV my price increased. I called and they told me my contract expired. So I decided to renew but was talked into the Triple Play. Total now at $150/month (2 HD boxes and Modem fee) what kills me is that my contract didn't expire. My phone calendar notified me about the Comcast expiration date. My fault for not looking... Still, such a big company to use deceitful strategy to increase profit. I will stay with Comcast. Unfortunately after my contract is up, I will decrease my service back to the original plan. Or just use company with DSL again.

Contacted Comcast on Sept 22nd to cancel services. Spoke with a rep who was processing the request and informed me the prorated balance would be refunded to my account.

Comcast is appalling in both its services and pricing. Moreover, it really does not care what you think since it's for all intents and purposes a monopoly. It raises prices for no reason other than the fact that it wants to, and almost as bad, it hides its prices under meaningless "fees," such as "Broadcast TV fee" and "Technology fee. " Meanwhile, try calling them. The guy I FINALLY spoke with in the Philippines could only explain that the costs went up. Boy, that was helpful. I asked if my service quality had also gone up, but he didn't have an answer for that.

I moved to my new address in August. I even upgraded my service. Right from the start I was lied to. I didn't get the service they told me I was going to get. When I call the next month after getting my bill, all I was told that it was a training opportunity for the Rep in the loyalty department. Sorry, but she had no right to offer you that. Since then my bill changes every month. I was getting free Stars.. then was charge for it, even though I was told I can get additional free service cause of all the misrepresentation I was receiving. I didn't want to argue about it, pick up different service, pay for it for a month - cut it off was charge 2.99 for changing service and wasn't told that I would be charge. When I gotten my service I was told it would be 99 dollars a month (triple play) an additional 10 dollars for extra channel. My total bill with taxes will be 151.43.

My computer crashed so I'm not using internet. I wanted to spend it until I could afford to buy another computer, but they wanted me to go to the store turn in my equipment, blah blah blah. I don't mind paying for the rental, I just don't want to pay for the service temporarily. It took me 6 phone calls an hour and a half, same questions over and over and over again and was disconnected or dropped 6 times. After all that they told me, they don't suspend service - you have to turn in your equipment which I found utterly ridiculous. You pay ridiculous amounts of money for years at a time and they can't even suspend your service for you as a courtesy for 30 days perhaps. Really hate that this company is a monopoly.

I went with Comcast x1 triple play and it just caused stress. First they told me it would be 199.00 a month, it was not. It was 519.00. Then they told me money back, not true, instead the next couple of month the bill was 192.00 and 90.67 when then 192.00 bill should of been 61.00 and the 90.67 should of been 28.00. Bad help lies and they said I could of paid in Jan and in fact in Dec they took it to collection and I called corporate. They said that if they made a mistake I wouldn't owe but there was no mistake in their eyes. If you tell a customer something follow thru that 1 mistake.

I've tried and tried to disconnect my service. I've had a nightmare with this company. I cancelled my service 2 weeks ago so I go online to check my final balance and I see they haven't disconnected my services and still charging me for the services. I've called and called to continue to be hung up on or either disconnected. Do anyone out there know what else I can do about this? I'm paying for services that should've been disconnected 2 weeks ago. I changed my service provider 2 weeks ago. I would not recommend COMCAST to anyone.

When calling Comcast as a new customer, they welcomed me to their service. Not even a week later, there has been NON-STOP issues with them!!! First, the self install kit doesn't work. A tech has to be called out and they charge me $40.00. Second, it takes 12 calls before anyone picks up the phone without them hanging up after you've answered all of the prompts. THEN, you wait on hold for 12-15 minutes (which I waited for twice). The third thing is, when the technicians come out, they do such an awful job, that another technician has to come to fix that problem. The fourth issue I've had with Comcast was the technician installed wiring for my home phone service and left the wire running diagonally across the length of my entire backyard for two weeks. Which means another technician had to come out to put an order in to have the wires properly buried.

I have been into the local Comcast office 7 times in the past 5 months trying to resolve errors in my bill. Each time the "rep" assures me the problem has been taken care of, which of course it hasn't. Every month new fees appear on the bill as well as late fees. I have submitted bank statements showing all payments to Comcast but the bills are still wrong. Twice I talked to the office manager with the same negative results. What is my recourse?

Worst customer service I have ever come across. I will be urging all friends and family to disconnect their service immediately. I was charge for renting a modem that I did not have (used purchased modem). 3yrs and 1 month equating to over $300 and they would not budge on reimbursing more than $80. They are stealing $220 from me. I will get in contact with the Better Business Bureau and a lawyer to recuperate my lost $$.

This is a great example of "customer no service." Cable went out during AFC championship game at 5 pm Sunday January 18. 2 hours later it came back on. On Monday, Comcast service center was contacted. They apologized as their computer screen tell them to do but when pressed, the service representative stated that "this was a scheduled maintenance" for Sunday 5PM. When pressed as to why they don't do it at night, again, "we are sorry but that's when we schedule it." No TV...that's bad! What's worse, our business cable including internet and communications were also shut down because of a Sunday afternoon "scheduled maintenance." Would not recommend Comcast for business service and marginally for home service.

Ok let me start by saying yes my cable bill is too high. Not at the fault of the company. We signed a two year contract then I lost my job not too long afterwards. I called to get find out what I could do, but because of contract we would be charged to change plan. We decided to drop cell phones (no contract) and live out the contract then lower it. Fast forward some time and a degree later, we are almost at the end of our contract. Two months ago we had major unexpected medical expenses. I have been making it all work, but called Comcast to get an extra four days on my account for payment. I was advised by first rep that it was still too early but I would be able to extend and still make payment online for free it just to call in a few days later.

My husband and move to a new place. We call for transfer, new place. The rep was good, ask us to pick up the boxes from The office in Comcast. When there Nothing in the system. He have been with them for 2 years before. We was there for hours to restart all over again, then they send more than 3 cable guys when the building wasn't even wired, Troubleshooting what when is no cable. The worst in the middle of all this, they cancel our own appointment, without cable we was bill. THE WORST EVER. LAST SUNDAY THEY GIVE US 4 APPOINTMENT IN ONE DAY NO ONE SHOW UP... THEY RESCHEDULE WITHOUT CONTACTED ANYONE. We are so upset, sick because of all those aggravations.

Comcast is the worst company I have ever dealt with. I had their service for over a year and paid my bill ahead. I moved and cancelled service on 11/10, returned my boxes on time. Instead of a refund I was billed 52.00, the following month I was billed another $340.00. I have spent over 10 hours on the phone and still cannot correct it. Now they still say I owe 52.00. First they lost a box, now they found one and they turned me over to a collection agency. I want to find a lawyer and sue them.

The saga continues. First about 2 years ago when my area changed to digital Comcast refused to send anyone to install the converter boxes on my add sets. Thane insisted that I come to their office to pick them up. They finally mailed them and on my next bill they added shipping charges after telling me that I would have 2 free of charge since I needed 3. They billed me for the shipping on all of them. After going to DISH Network over this I returned to Comcast a little over a year ago. Starting 2 days after the install I began losing sound and had to change channels to get the sound back. After 8 service calls I gave up and lived with it. Now the service shuts down. Locks on one channel and if you try and change channels it tells you to unplug and reboot the converter. When you do you lose all service for a couple of hours.

It is 1-18-15 and I spent 3 hours online trying to contact customer service to help with our ON DEMAND that is not working. We have had trouble with this service for weeks. I have had Comcast since 2010 and my dad who now lives with me has had Comcast for over 30 years. You would think that trying to help a loyal customer would be paramount for a company but obviously they only care about money.

My 81-year-old mother switched from Verizon to Comcast on 12/8/14. As of today 1/18/15, her phone does not work. After many appointments with technicians (most of the time they just don't show up), the phone is still not working and now there is a cable wire going from the house, above ground across the front lawn to the end of the property. This is a safety hazard, especially since it is a senior citizen community. I cannot seem to get Comcast to come and fix the phone & bury the exposed wire. This company is awful.

When my brother passed away last year. I immediately called Comcast to let them know that he had passed. They wouldn't turn off his cable, Internet, or phone without proof of his death, but the lady said she'd note his passing. Unfortunately I couldn't get the death certificate due to being his sister. So I had to wait on that... In the meantime I took all of his items into Comcast & tried to present a memorial from his funeral and the guy was a little rude and unconcerned with me at the local office.

On November 24, 2014, I paid $50.00 cash deposit and about $60.00 for equipment and first month fee for cable service. I called Comcast about connecting and after I find out they are going to charge me $79.99, I returned the equipment in less than 24 hours. Late December, after complain to Capital One, the representative of Comcast told the Capital One and myself they will reverse the charge and refund the cash deposit within next few days. Comcast did not do either one and finally Capital One reverse the charge. January 16, 2015, I called Comcast. After talking to Comcast for over 40 minutes, she refused to tell me when the deposit will be returned to me.

We discovered last year that Comcast has been overcharging us (likely for several years) 8 devices when we had 4. When we brought this up, would not return my of the overcharge but offered us a free upgrade to X1 and a reduction in our future bill. We demanded that they send a tech out who validated the 4. Our most recent bill has us for 6 devices. We have been attempting to get this resolved but they keep losing connection over the phone, as their system is so cumbersome. I believe it's intent. It's designed to frustrate. Now we cannot seem to keep anyone online for more than a minute and we have to start over explaining the problem each time. Over the past 3 months we are talking about 25+ phone calls attempting to get a correct bill.

Tried calling 4 times and was on the phone for at least 25 minutes each time before I get a recording asking for phone number in order to call me back. They never called me back. I am cancelling comcast asap and will tell everyone how bad the customer service is. I have been with comcast for 20+ years. I'm through with Comcast. Very Very Poor customer service. Hire more people in-- you're that busy!!!

I called Comcast 2 weeks ago. I told the representative that my box was not working. I asked for him to send a technician out. He confirmed I have a bulk account and should not be charge for the technician. I asked for a new DVR box with the 4 recording capability. He said he would send a technician out and also sent me a box my mail because Comcast technician could mess up my order. I said do not send the extra box since the technician is coming and I do not need the extra box. He puts me in hold and tells me he is crediting my showtime for 3 months free and I did not ask for that. What does that have to do with my problem. Plus once the promotion was gone, I would have to call in to add it.

Unfortunately, we can't rate this company with negative stars. They really deserve minus few stars as a company. They were supposed to install their equipments in my house 2 weeks ago but I'm still waiting to be connected. They sent their bill though even if I don't have any connections. I had at least 6 appointments but I'm still waiting. They never showed up or they saying they'll send someone else because they can't do the work. They should never be in business with that kind of service. You're better trying to negotiate any deals with any of their competitors than doing business with them. Don't waste your time. Avoid them at any costs.

I started out by ordering a service Comcast was advertising on the Internet for $89.99 for the three services of TV, phone and Internet. When I spoke to the person on the phone at Comcast, I was told that there would be a $50 hook-up fee. I asked if that would be all. He said that was it. When I got my bill there was an additional $47.00 over and above the $50.00. I paid that, but now I am being charged a base charge of $94.00 and this month, they had added "Additional Xfinity TV Services" and "Additional Xfinity Voice Services." The first carries a charge of $19.90 and the voice thing is for $10.00. I did not order these last two things and I do not want them. I am ready to turn off cable and rely solely on Netflix for television. I have to have Internet and phone, so it looks like I am going to be shopping for these services once again.

I've been calling Xfinity all day long. About approximately 5 times every hour... They gave me different hours. On top of different hours, they first said they will be at my house at 9am-11am but never showed up. Then I called again and they said they will be out from 11am-1pm and if they are not there then call back. They never showed up.. So I called back and a lady answered the phone very respectfully and she said they will be out by 4pm-8pm and they have yet to come to my house. I'm so very angry because me and my kids was waiting all day long for NOBODY to show up! That's out rages... Something needs to be done about this! What kind of profession is that?

My Comcast modem stopped working. Comcast sent me a new modem and a shipping label to be used to return the broken modem, which I did via The UPS store. A few months later, I noticed that I was being charged for the broken modem that I returned. I called Comcast and they stated they did not show a record of it being returned. I told them that I did return it and they said they would investigate the issue and would credit me back the monthly charge. I have called Comcast several times over this issue and they are STILL charging me for the modem that I returned!! This is unacceptable, horrible customer service. Why would I want to keep an out-dated broken modem? My friend experienced the same issue with Comcast!

I decided to get rid of my monthly leased modem/router, and purchased my own. Installed it, and called Comcast to activate it. After spending over an hour on the line, I got bumped off when my phone went dead, and never got a call back. Another call to Comcast, and the 2nd person had no idea or record of the first call, so had to start over again. This person said they got it activated, but when I tried to use the wifi connection, it wouldn't allow me to log in. Another call, two more bumped off calls, and only one returned my disconnected call. Again told it worked, and indeed I could log in, but no signal to use the internet!

THAT'S IT! I HAVE HAD IT!! I just realize my monthly bill went up by $30.00 per month. I called their "customer service" to find out why. The rep. told me yeah - the prices on everything went up as of Jan. 1. Even on rental cable box and the cable model. Really? You raise the rental fees on me on your used equipment? If anything the prices should drop since they are used. I can buy brand new equipment after I paid your rental fees for a few months. I thought I should at least ask for a different package for lower monthly fees and guess what? I can get my old monthly prices back if I sign up for a new 2 years contract agreement. What? Are you nuts? You must be crazy Comcast! What's the matter with you???

In November 2010, we were moving and decided we would terminate our business with Comcast because of its poor quality and try something different at our new residence. I talked to their customer service and found out what my bill would be after they prorated my account which was $85.61. I paid this amount in full once I received the bill. It is now 2015 and while we are looking to move into our first home, I find on my credit report a debt for Comcast for this amount. Even after one representative verified they did receive our payment, now their disputes department says otherwise and we are still stuck having to repay them this amount.

Yesterday, 13 January 2015, I had new TV service installed by my local cable company (Comcast). I had been warned previously by a local that they (Comcast) are "very bad," but they possess a local monopoly, and residents here are stuck with them. It is this awful service or nothing, because there is no competition allowed here, apparently. First of all, the company did not produce a proper (usable by the installer) job number, which they require for the new installation to take place. The men were here for over an hour trying to do something that could have been completed in 15 minutes, all because they did not have the job number the company requires for its installers.

I have had Comcast for 12 years and have been displaced the entire time. We would have changed to EPB in our area but because we live in a condo the wiring cannot be compatible or run between buildings. Customer service stinks if you ever try to reach them by phone and on occasion, more often than not, channels will just not be aired and they have no explanation.

I applied for internet essentials on 12-1-2014 and was approved for the service and received a welcome letter on 12-15-2014. I also received two bills with no charge and patiently waited until 1-3-2015 for the modem that was promised but never received. I called Comcast and spoke with two operators, by the end of the call I was assured that I would receive the modem, that my account just needed to be activated and that was taken care of that day with the phone call. I waited again to receive the modem they said they sent but that was a lie, they never sent it.

Since December 5th I have had constant problems with my cable. Equipment malfunctions, activation problems, wireless problems. Services added or deleted with my authorization. Comcast employees keeping me on hold for hours, also saying they have no idea what’s wrong and no idea how to fix it.

I have been on the phone with Comcast this evening now for two and half hours... I get transferred and transferred and have to repeat everything over and over. My Modem that I have had less than nine months died I went to pick up the new modem. Waited "25" minutes at the local store to exchange. Came home and plugged everything in to find that NO ONE IN THEIR ORGANIZATION HAS A BRAIN!!! I am sitting here looking at the modem. The phone line is plugged into Line "1", and Line "2" is lit... Do you think there might be a problem? Gee… I just figured out they gave me a USED MODEM. I pay these people $250.00 a month for service... What service???

Nov. 07, 2014 received bill for $222.54 for XFinity bundled Services, Had a total of 5 or 6 techs out. Another bill for $153.18. still problems. Another bill for $190.00, was told by last tech that their sm. box on upstairs TV was insufficient. ACCT# **.

Always have high hopes that they have resolved their issues, and it consistently proves me wrong. The positive part is the cable/internet service itself, which is good. The sad part is their billing is wrong, phone VRU is always screwed up (called 6 times a moment ago and it hung up after keying in 4 levels of info each time), their call centers are based in India where you get a mixed bag of people barely speaking English or simply pretending to act on your account and never even leave notes let alone deal with your issue. The local branch is like a medicaid office, and most customers are on the verge of a riot, poor employees who are trying to help resolve their "automated system" that can't seem to handle the volume of accounts it manages. My current balance, for example today, should be $82. The phone system says it is $116 past due, and requires a payment of $125. This has been like this the entire length of my services with them.

They keep up rising the bill, always found an excuse for it, poor customer service or none because no one will help or take your complaint. We started the service a few weeks later, we were not happy and asked for the package to be change. The lady said no problem and three months later we were billed for an extra month because of the change we asked for. They never tell you that everything you do or ask for will come with a new bill amount. They they said that they will help me by splitting my bill in two and I was happy. When I called to pay, my bill changed because they charge me for not paying the whole amount. These people are not clear, they just say what is a convenience for them. Horrible experience nobody deserve to have.

I had recently relocated from Boston, MA to Fort Wayne, IN and in the process I had contacted Comcast that I would transferring my services. Well, I thought I would be all set until I received a nightmare phone call from Comcast collections that I owe $857. I don't know what happened. I know that upon setting up utilities for my new residence, I was given the opportunity to speak with someone in Allconnect to help with cable set up. I spoke with someone in Allconnect informing them that I was transferring my Comcast service. Long story short, I was duped into getting the xfinity HD preferred bundle. I did not imagine or think that I would have my previous account be sent to collections. Why did this happen? Why wasn't an effective transfer for billing purposes be done?

I have been trying to get Comcast service since December 23rd 2014 and I have had 3 different service technician come to my home. Every time they come they tell me I need a special order for cable outside but not to worry because they will put it in for me and someone will come out to fix the problem within the hour. Well, a month later I still don't have cable and no order was ever put in. I had to call myself and put the order in just to be told it will take at least 48 hrs for them to come out. Really thinking about just switching to VERIZON.

I called Comcast customer service, and first it took me more than two hours to get a hold of someone. Then they started transferring between different representatives, which all were unprofessional. I understand cost cutting by outsourcing your customer service, but putting unprofessional and skilled people on the other side is a shame. It feels like the company is taking advantage of the fact that they are operating in an oligopoly where they can control the consumer. I think it's time for the government to take action and fine Comcast for their horrible business relationship with the consumers.

The first time I called Comcast and their customer service line was down. I figured it would up again the next day. Try never. I have tried calling the 1-800 number on and off for weeks, and it drops my call every single time after I go through the call menu. This is a communications company for God's sake!

Put a contract on a house on 12/23/14; went to settlement on 1/5/15; moved in on 1/9/15. Signed up for Comcast Services on 12/26/14. I agreed to pick up my equipment & self-install after I moved in. Was told a confirmation # & account # would be emailed to me within 24 hours. On 12/28/14, I still hadn't received a confirmation email. Therefore, I called Comcast. No account had been established on 12/26, no equipment ordered, etc. I again placed an order for services. I was told the equipment could be shipped to my new home. I emphasized the settlement date and told her to ensure shipment came no sooner than Jan. 5 (I moved locally). We discussed in detail the plan I was purchasing, which included 2 free years of HBO. The equipment arrived at my new home several days prior to closing.

Early November my husband returned all of our Comcast equipment to Comcast and I cancelled the service over the phone. I was told to expect a partial refund since we had already paid for December's service. In December we received a bill, but I assumed it was a mistake. Last week we received another bill stating that our account is seriously past due in the amount of $654.58. I called Comcast. I was on the phone for one hour and forty-five minutes - being transferred and placed on hold. The final person I was on the phone with said that the department that would handle the matter is unavailable and that she would email me and call me back to resolve the issue. No one has called nor has sent an email. I just called tonight. My account is still "past due", and I've been on hold for 30 minutes.

What I will describe is my own experience and I will speculate about what I believe Comcast is doing to all customers. I've had a 25 mbps Internet only account with Comcast for approximately four months. The first month and half after becoming a customer I was consistently achieving bandwidth throughput down rates of 25 mbps to 30 mbps on the Ethernet. After the first bill I started noticing and recording a consistent bandwidth reduction at specific times of day. I called and complained and was informed I needed to upgrade my outdated cable modem. I found this odd because only a week prior, my old cable modem was adequately handling the data rate I subscribed to.

If you are thinking about signing up with Comcast think twice about it. The people that work there are **. Every time I call to ask a question about a outrageous bill I wait on hold for 10 minutes then my call gets dropped. I only had their service for less than a month and they're trying to get $500 out of me. They just keep sending me bills. The customer service people never understand my questions. I hate this company so much. Do not go with them. I would rather watch paint dry than watch their cable service.

I have been a customer of Comcast for many years now. My home service is very erratic and despite several complaints, the issue has not been resolved. The trouble began on or before 12/16/2014 and has not been resolved yet. A Comcast technician visited on 12/22/2014 and saw the Orange cable that connects the Comcast Box near my home with another join from another Comcast Box 2 homes away - the Orange connector wire has been on the Road, in the rain and cold, and is stepped upon by people who walk that way, and is driven over by vehicles. I have been making complaints on the phone again and again, but to no avail.

I just moved into an apartment and apparently the previous tenants have a bad debt with Comcast so I cannot get cable and internet service until I prove to them that I'm not the previous tenant. As inconvenient as it is for that burden to be put on me, someone who just moved from 300 miles away and has no idea who these people even are, this has not been the worst part of the experience. In the past two weeks I have worked with 8 representatives to attempt to get service. Not a single one of these reps has called me back although most of them told me they would.

I have been trying to get service back into my home for two months and counting. It has been determined by company reps (that's correct, reps...plural) via on-site observations, pictures, measurements, etc., that it is absolutely necessary a new better line be run to my house from the pole. They schedule times to do this and a technician shows up all set to install inside but wait, there needs to be a new better line run for that and obviously, that can't be done by one person. So they schedule another date. Tech shows up alone and agrees there needs to be a new better line run to the house. "Hey we need to reschedule this!" New date arrives, tech shows up alone, determines there needs to be a new better line run to my house before he can do anything inside the house. Schedule a new date. New date arrives, tech shows up. Lather, rinse, repeat...

I been with Comcast since January, 2011. From paying I believe back then $80-$90, now I'm paying $179.76...for basically the same thing! We have added a new box, that's it! I don't believe it's fair for us loyal customers for our bill to go higher because the "promotional time" has ended. Instead of trying to keep us, you treat us disposable once our contract has ended. To make it worst your costumer services suck!!! When you try to see if there's something else they can offer to lower our bill, we got an answer of "you saved enough money with us through out the yrs" so basically now you are charging me what I saved? Isn't that the reason why we took Comcast in the first place, to save? The person didn't even try to offer me anything. I been 4 yrs with this company, I even moved and continue with your services. I told the person I was going to discontinue the services, the person simple said "ok, let me transfer you to that department"...where obviously he just transfer me to the generated answering service.

My wife and I have a very low costing Internet. No specials or anything, just ease of use. So imagine my irritation when my internet gets shut off for "not paying" and I discover it when I am just getting home from a long day's work and the call center is closed. So I make sure to call the next day, and they can't turn it on unless I make the full payment, so I ask what it's all for and they say there has been a price adjustment and I'm behind on my payments. I specifically got the non special internet so this wouldn't happen. The employee argues with me, and I learn that there is nothing I can do. If I want to keep this internet account without being put in collections, then I must pay the amount they say I need to pay. I give in, and ask if I can pay it on the 14th and he says "Of course".

In November 2014, I received a letter from Comcast stating that our bill would increase almost 100.00 a month. In the beginning of December, I called Comcast to change the service so that our bill would not be so high. The customer service person told me that there was an open work order on my account that had been open since October and that it had to be closed before any changes could be made to the service. The customer service rep could not close the work order, and ask me to give them 48 hours to get the work order closed and then I could change the plan. I have called Comcast a total of 7 times (2 of those times, I was cut off). I get the same response from each of the different customer service reps I talk to. They are very polite, but ineffective. It is now January 2015 and I still have not gotten any response from Comcast, except that, "We can't change your account plan until the work order is closed." Of course, I am receiving the new HIGH bill from them, that they expect to be paid immediately. I am very frustrated and ready to cancel my service.The problem is that I have no idea what service I can get. I read the reviews, and all the service providers seem to have very bad customer service.

In November 2014, we declined further service due to increased cost. An offer from Comcast was solicited to continue for an acceptable cost. We had auto billing. Comcast pulled higher amount from checking and refused to refund overage. We called to cancel due to this discrepancy and was told the money was credited and again offered the agreed amount. We have the credit showing in our online account and have spent numerous hours communicating the billing error, however the balance from billing still shows the money due each month with added late fees. Billing has refused to adjust the mathematical error and we are now trying to finally cancel realizing Comcast is inept and not worth the frustration.

Have been a customer of cable for over a year. Recently I moved & added the internet service as a bundled promotion they sold me, which convinced me to cease my internet service with Verizon. Since moving, I have had nothing but incorrect billing charges, mainly being overcharged repeatedly. In addition, I had to wait months for credits because my service was also installed weeks after I moved in and on separate occasions still I finally received cable & internet. The customer service is hit or miss, but clearly there is no fluid system that they are all working from, therefore hours are spent on the phone updating them. I am FURIOUS that a corporation is allowed to treat its customers with complete disrespect. At the same time they have monopolized the area I live in so I am unable to get FIOS.

We requested Business Internet service installation, in a building that already has Comcast internet brought into the building, and installed in other suites. We requested it on 12/16. They still have not installed it, and did not show on 2 scheduled dates. Had to reschedule for next week, a full month after requisition for installation. ** service ever. Sheer incompetence and inefficiency.

Comcast is a total ripoff. I signed up with a $99 plan, and it keep going up every month. Now at 8 months later, my bill is $800, and nobody can tell me why. All the customer reps say it's because of past due balances, but I pay my bill every single month!! So how do I accumulate past due balances???? And no one at customer service can give me an answer, they just keep saying, "It's past due balances because you didn't pay the full amount!" BULLCRAP. I think they are trained to tell customers that, it's all a part of their ripoff scheme!!! I hate Comcast but unfortunately, they have no competition except for DISH, and DISH doesn't work everywhere! Comcast is a total ripoff and they should be investigated and put out of business!!!!!!!!!!!

Products and services are great. Some issues w/ overseas reps when I do have to call, but that is rare, so otherwise all good. The reps in the States are phenomenal! Have patience; in a company that big, things are bound to fall through the cracks from time to time, but they work hard everyday to make things right.

I received a letter from Comcast today telling me that they would begin charging me a monthly fee plus applicable taxes and franchise fees for an unreturned modem. Funny thing is that when I received the letter from Xfinity telling me to request a new modem, no charge, I was told that I could return the modem to Comcast or recycle it. When I called Comcast, the representative was no help and when I asked to speak to the supervisor I had to wait 10-15 min. The final word: It was up to me to go to the local Comcast office, show both letters and prove that I should not be charged for the unreturned modem. Xfinity apparently doesn't communicate with local Comcast offices. Good thing I kept the first letter.

I was erroneously billed $800 instead of my $80 monthly payment. It took Comcast over 3 months to resolve my billing issue after over 5 calls, each call consisting over 1 hour. I continued to pay my monthly charges despite the issue not being resolved. When it was finally resolved after 3 months of going back and forth with Comcast, I come to find out that my services have been discontinued due to a $40 charge that is outstanding. Called the number on my TV, as instructed by Comcast, which ends up at a Call Center. Spoke with Brad on 01/07 around 8 pm, who informed me that it's a call center and he cannot do anything to resolve my issue, except only take a payment from me.

Called Comcast Tech Support for Email account issue. Found out the next day Comcast update my plan and service contract without my knowledge and suspend the email. I called to find out how to resolve the issue and restore the service which recently signed but I was relocate to several different Dept such as billing, activation, technical but none of the service person unable to understand what is going on even they see on screen and keep asking the same questions again again and again, which times consuming and frustrated. And each transfer call had to wait on hold over 20 minutes to reach Service Support people. Spoke to multiple supervisors but didn't seem to coordinate to get resolve the issue and not helpful. Instead one of supervisor reroute the call to 3rd Party Vendor site which non associate to Comcast Customer service. This is the worst service ever to deal with and doesn't seem to care by company like Comcast and it is shameful and because in my area there no other competitor allow which blocked by Comcast.

I've called numerous times about my "bundle". I have the triple play with the home security. They tell me it's going to be over $600 to switch to a different bundle. I was supposed to have free installation as part of my sign up and that was not the case. After two months they decided to refund half, absolutely ridiculous. They told me it wasn't going to be much more than what I was paying before, it's over $60 a month more. I will be canceling my services and I will never go back. I had been with them for over three years and if this is how I'm going to be treated, then good riddance! I would recommend not even signing up for any services this company provides. You will never pay what you think you will be, it will always be much more.

Service was disconnected for no payment. When called automated bill pay, I was advised the balance was over 800.00 dollars for one month of service because of a telephone line that I never knew about and was told by your associate it was included in plan but even the person that took care of me said something was not right but to pay $200.00 and she was kind enough to connect service until I called which I have done over 10 times with no luck. Just get the runaround from one to the other. I am sure they have ways of seeing there is no phone on this property. Just need help. They disconnected again today.

In April of 2014, two cable boxes in my son's rooms were not working. I contacted Comcast who advised me the cable boxes were broken, so Comcast sent me two new cable boxes along with two boxes to ship back the broken boxes. However, one of the boxes did not have a UPS packing slip, so I contacted Comcast and asked if it was acceptable to ship them in the same box and they said "yes." The tracking number for the package (**) shows they received it on June 3, 2014, at 10:36 AM and was signed by an individual with the last name ** on their loading dock. However, they continued to charge me for each broken box until November.

Comcast provides great service, until peak hours occur. Once all your neighbors come home and try to fire up their internet and streaming services everything takes a dive and I mean EVERYTHING! My roommates and I are even paying extra for their highest speed and to be honest, it is not worth it. I hope it becomes illegal for a single cable company to be the only cable company allowed to operate in an area because consumers need competition in this market. Comcast offers ** service for ridiculous prices and I for one am super fed up with it.

I am writing to make other people aware of Comcast's treatment of the services we have received since our initial install on December 8th 2014. Let me start out by backing up to the salesmen that I contacted when first acquiring their services. I was told that I would be getting their XFinity Plus XF Bundle for cable, high-speed internet, and phone, all for $99.99 per month. That there would be a one-time installation fee of $50.00 on my first bill but that I would, in that package, receive the first cable box for free and 3 additional boxes for $1.99 each per month along with a broadcast fee of $1.50, wireless modem fee of $8.00 and of course, that there would be taxes but that my estimated monthly fee for service should be around $115.00 per month after the one-time $50.00 fee of course. So I agreed to install and waited happily for their service. On December 8th, the installer came and after over 2 hours, installed our cable, internet, and phone service. After he left our home, later on that evening when I went to bed, the service in my bedroom stopped working, so the very next morning I called tech support.

Internet connection lost on Sunday night (01/04/15). Called customer service on Monday early morning and they gave a window of 1 to 5. In addition, customer service rep made a note for the support to call ahead of time at my work half hr before they came so that I could come home. They did not call me prior to their arrival. I went home as soon as I found out but I could not get Comcast to come back. Instead, they have me an appt for Wednesday. I am without telephone, security and internet till Wednesday. With all that money Comcast makes, they do not have enough people to serve the consumers? Based on my communication with Comcast, they do not care about their customers.

Worst internet provider I ever had to deal with. Worst customer service. They only care about money and zero customer service. TV never worked and they kept on charging me for service they never provided in first place. Wait times on phone are horrible. Call gets cut and CS rep will not call back and will not give any direct number to call. I would have gone with other provider, it’s just that there was no other provider in my area. They would be my last company to go for going forward.

Just spent 2 hours and 30 minutes on the phone, 9 people later simply to disconnect horrible, expensive service. The week before, I spent over 1 hour in a Comcast office to turn in equipment. I was asked about a 4th box, which was taken by a technician several months ago and never turned in, so it turns out we were getting billed additional money for a service we weren't getting.

I just needed to reduce my cable service, I wasn't even trying to cancel it, so I logged into the xfinity/comcast website and began my spiral into hades. I feel like I am using a virus laden site - advertisements pop up - it forces me into internet Explorer. It runs slow as pop up are opening all over. It is like a jealous lover forcing me to make poor choices. I want to change my services - reduce them in fact, I do not need the cable anymore. Can I get the firkin choice to "change service level"??? NOOO - only options are to "INCREASE or ADD” services.

We have had issues with our cable tiling and cutting out for over 5 years. Comcast has been here multiple times making multiple changes to no avail. The last service call, the technician said the issues were due to aged cable in the house. He asked if I wanted it replaced, I said yes. One week later we got an email telling us it would cost over $120 (the technician never mentioned a cost). I called comcast to ask why I was being charged and got their answering service which cut me off 3 times before I talked to a person. I was informed that the fix would indeed cost me over $120.

Well where do I start...I order service for my new home, I was closing on December 5, 2014. Ordered the $59.99 a month package for a year, free HBO for 2 years. I was told that the service address did not an install since everything was there already. I can pick up my equipment at my local store. So I go to the store (Shed) on the 9th to get it. As usual in the unprofessional building (shed) there is a line which if 8 people are in there it's sardines. I wait an hour only 1 staff person there. When it's my turn I get up there to pick up my equipment and am told "Hmmm for some reason your order was cancelled." "Why?" I ask. "Oh I'm not sure we have a new billing system." "Ok so what do I do?" "I can take care of it," he says.

Two weeks after the installation at my 87 year old mom's house, the phone service was in and out and her TV only got spotty reception. It was very frustrating that after taking off from my job 3 days in a row, they STILL didn't show up! We cancelled today. They promised a $20 credit for each day they didn't come...we're not holding our breath on that one!!

I called Comcast to upgrade my internet. Found out the next day comcast disconnected my phone number. I called to find out how to resolve the issue and get number back, I was disconnected by them 7 different times and had to wait on hold each time over 20 minutes. Spoke to three different supervisors that never returned my phone call after my phone call was dropped. I was told by 1 supervisor they promised to fix the issue by end of day. Never happened. The next supervisor promised to call me in a couple hours and they knew how to fix it. Never happened. Then I spoke to another supervisor and was told tech need to come out and fix issue and comcast would call me on Saturday to set appt. Never happened. It's Sunday I called to find out why No one call to set an appointment and the gentleman put me on hold and then dropped my call. I'm so sick of them. I'm calling att to transfer service tomorrow.

I have returned our cable box 4 times in 4 years always receiving "refurbished" boxes. The last one 2 days ago. This box is already freezing and re-booting. Very frustrating. We pay over $200 per month for cable (with no premium channels) and internet and would like to expect better service. Comcast is the only provider in this area, how is this allowed to operate as a monopoly. I would switch to satellite but I don't like the weather related problems associated with the dish's. I believe a new box would solve most of the problems we've had but they don't issue them. My non dvr boxes work fine so I know it's not the wiring in the house and they changed the wire to the pole this summer. I know this probably won't help, but I needed to vent while the box was re-booting. Back to Comcast tomorrow 10 am. Lose time from work on top of dealing with thieves.

I am facing problems with comcast from the day 1 I took the connection. First of all when I went to the Comcast office located at players club parkway for a new connection, I asked just for a blast service internet connection and the customer rep told that they have an offer which will cost me much cheaper which includes blast service along with basic cable connection. Believing the customer rep I accepted to take the package which includes basic cable connection (even I don't need it) and the internet connection (believing it to be 50 MBPS). After 1 week the internet was completely not working and I called the customer service and they asked me to power off the modem, plug it back in...bla bla bla. Finally the problem was not fixed over the phone and customer service rep told that they will be sending the technician to home. The technician came over and fixed the problem but however I was informed that mine was just a 25MBPS internet speed.

Hold times on the phone are awful. Business only cares about money and not customer satisfaction. If there were another option for high speed cable internet in my area, I would take it in a heartbeat. HATE Comcast.

It is absolutely shocking how much they suck. Why is there no option for zero stars? And yet there is no choice but to deal with their diarrhea. Americans have no idea that there is a minimum speed requirement in much of Europe many times greater than what we get. In the end, it doesn't matter. CEO Brian L. Roberts' total compensation last year was $29.1 million.

We subscribe to the Comcast service and it is a bundle service. We're paying for the service, but not receiving the services for we are paying. We called and complained to customer service department many times. We're not getting any solutions except paying for the lousy service. The TV comes on for a few minutes, then it goes out saying that "THIS CHANNEL SHOULD BE AVAILABLE SHORTLY". It stays that way for a long period of time. Comcast don't come out soon to check the problem. They schedule for the technician to come out for five days or so and until then we can't even have access to any television programs. How can we be helped?

I am a Comcast residential customer, fresh off several phone calls with two different Comcast reps in Billing and, thirdly, a supervisor. The reason I originally called is to inquire about contract renewal pricing, given that I am at the end of my original 12 month promo pricing as of this month.

I began calling Comcast to address the problem. This took hours of my time because you are always on a long wait when you want to reach Comcast. And then, when you do reach a person, the call is often dropped and you have to start all over again. A tech worked with my niece to help her "boost" the internet, but it wasn't strong enough to handle a Skype call.

I signed up this summer for their $10 a month internet plan. Well my mistake I didn't realize the apartment didn't have cable hookups. Called to cancel was told no problem. Well fast forward three months am getting collection calls for an account I cancelled - come to find out they never cancelled it. Well they credited my account. I ended up giving them the benefit of the doubt and signed up for an upgrade. Was told I needed a deposit. Called back when I had it and was told I didn't need it. Well ok. Were supposed to come install Wednesday. First guy would not do the job without a letter from the apartments. Which was not needed, got that confirmed and they resent a new tech which turned out to be the same guy who had another excuse to why he couldn't do the job. No worries said comcast. Sent out a new guy. He came in, looked around and said they needed a pre-bury tech. Well now it is friday and nobody has come back. Apparently a supervisor is on his way. We shall see. So sick of this and I haven't even started services yet - smh.

We have had the house rewired, boxes replaced, you name it. I am getting fed up since they put this in back in March. I am ready to throw their boxes into pieces and they can pick it up in the driveway. It's one excuse after another.

Let me start with I had Comcast years ago. Even then customer service and service in general was a horrible experience. I was on the phone with them at least once per month. Let's just say, my time with them was short. I currently have internet with Comcast as DirecTV doesn't supply internet. My cable service is getting rather expensive so I thought I would give Comcast another try.

We moved but in the chaos of moving did not return our equipment. We had my father in law return the equipment directly to the service center. Long story short they are billing us for 6 weeks of service past the time we returned the equipment. I have probably spent a solid 24 hours over the last few months. Our account was turned over to a collection agency and now is showing up as a negative strike on hubby's credit report. Resolved to get this straightened out I called only to be disconnect twice in a row, my husband had been disconnected the previous day.

I had the worst customer service with Comcast. I spend many hours to solve a little issue as transferring one account to another. C customer service hanged up on me when asked to talk with a supervisor.

I have never dealt with such a company. Their customer service is by far the worst I have ever experienced anywhere. My mother lost all of her services on December 30th - phone internet and cable. Comcast did not feel that it was an emergency to come out and fix any of these services until 1/4, leaving my elderly mother with no phone service for 5 nights. She has no cell phone either for an emergency. I have Comcast myself and am going to be looking for new providers for both of us. My brother and I both tried calling several times to have an emergency visit but Comcast said no. Her bills are paid on time and she now has to sit without service due to their equipment failure. I have shared this story with coworkers and neighbors to make sure Comcast will lose many customers as a result.

Comcast installed Internet and TV at my apartment on 12/29. The following day it stop working. I called customer service on 12/31 and sat on the phone with them for 30 minutes only to be told that the modem was faulty and that a service technician would have to come out to provide a new one. After being told this the customer service representative then proceeded to attempt to upsell me on additional services. In my opinion this was rude and in poor taste. In addition to all of this the customer service rep spoke very poor English so it was extremely difficult to understand.

It is now 11 with Comcast and they have yet to finish my install. The staff is rude. For 11 months I've complained my DVR box freezes and the cable in my daughter's room never worked from day 1. First problem I found was the box they installed was fried. The second was that the technician never finished the install. They left the cable that was suppose to go into an outlet hanging outside the house. Wonder why she never had cable. Also paid for these installs that were never completed. Took them 2 months to get me all four boxes I signed up for then I complained that one never worked and one kept freezing.

So I moved back at the end of November. Prior to me moving I had set it up with Comcast to have my services transferred to my new place. First they told me (a week later) that I had to pay my balance. Okay did that. Then they said there was a "block" on me receiving my services. Further investigation revealed that the "block" was due to them charging me for the equipment. Okay get over that hump, so once that was all cleared, I then proceed to schedule a technician to come to install my services. I called the night before to confirm the appointment, then called the day off.

We had a service call scheduled for 12/29/14 between 10 am - noon. When no one showed up or called by 1:00 pm, I called a total of 5 times between then and 6:00. Each time I was told a variation of "the tech only had two jobs this day and he was finishing up the first one and would be to my house in 1.5 hours, within the hour, 45 minutes." On the call at 4:30, I was "guaranteed he would be at my house within the hour". When I called at 6:00, after again waiting several minutes, I was told the tech was "stuck in the mud". I said I wanted to reschedule for January 2nd - 4 days from now, but was told the earliest someone could come was January 3rd. Even when Comcast acknowledges they make a mistake, they won't or can't make accommodations to make up for their mistake. This isn't even my worst experience with Comcast, but I told the rep that if no one showed up on January 2nd, I was removing every piece of Comcast equipment in my house and going with another cable provider. I asked for a supervisor to call me, but was told that wasn't possible. They obviously don't give a damn and all the talk about improving customer service is just that - talk.

I never write a review before but only for Comcast. Customers services ** up, they make you wait on phone for hours but no assistant answer or resolve problems. Bill goes up a lot for no reasons.

Back in August of 2014 Comcast stopped sending me my monthly bills thru the mail. I contacted them and request several times for them to send my bills thru the mail. And now it's the end of December of 2014. I have not had any bill thru the mail yet and I had to pay them several times thru my credit card. I contacted them to cancel my service but could not get thru. Comcast kept putting me on hold or cut off my calls. Did anyone experience the same problems? Comcast is very quick to pick up the phone if they know the customer is paying their bills but make it impossible to make a complaint or disconnect their services.

First let me say, I wanted to go with a company with no contract. I spoke with a representative in Jan, 2013 and setup services I wanted. The place I was moving was brand new so I knew I would be charged for the technician to come out.. 11 months later - I am moving to an apartment complex which only uses Comcast so I go online to change the address for my service and take my equipment with me... One day later, I get a call that service can't be transferred till I call. Ok, I call and the ** starts. The rep told me I would be charged an early termination fee of $250 for canceling. I stated, "I am transferring not canceling." The rep stated, You are getting a new account number." After having a conversation for 30 mins and being told, I didn't comprehend what she was saying I basically said I want to talk to someone else and I wanted to close my account. It was like she wanted to argue with me... I was on hold for about 5 mins...

My cable service has not worked properly for over a month. Over the past month I have made at least 8 calls to Comcast (CC) lasting 30 to 60 minutes per call and am put through a series of steps that fit their agenda. A tech came out 12/24, replaced my cable box with a used box and left. He said to wait 45 minutes for it to work. After 70 minutes I called CC again and was put through another series of steps. "Matthew" said he would call in 35 min to be sure it was working. I am still waiting for that call. When I called back the rep said Matthew had been at lunch for 45 min and refused to deal with my issue but said he would leave a message for Matthew.

I signed up with Comcast in Feb. 2012 and only requested Internet service for total bill of $53.90 with tax. All fine except a year later they offered a promo to me and I turned them down but the sales rep insisted the price would not change for two years and price stayed the same for TV with HD and faster Internet and that afterwards it would remain around 60 for Internet. So I said as long as that is clearly noted on my account. I got the box, which takes 4 hours to boot up and then two weeks later they call me and say the rep made a mistake and they cancelled all HD service. Leaving basic cable. The box would freeze and mess up my TV and rebooting it meant waiting another 4 hours. Called support they were useless. Then December 2014 out of nowhere they tell me my bill is $91.50. I call and they charged me for Internet TV and HBO. All of which were a year away as far as I knew. I told them just put me back on Internet only if they are going to dishonor their own promo AGAIN. She tells me the original can't give me that price and now my bill is $70.00 after fighting for over an hour. They are not a good company.

From the first day it was a headache. The technician came out to install and as soon as he started it was already not what I wanted. He added an extra box, apparently an extra outlet and the channels that I wanted were not included with the original price. Then he continuously ignored me asking him to stop the installation process. I decided to call Comcast so they could at least cancel on their end which even though they agreed to, they never actually did. After the installation was complete the technician refused to uninstall saying that it would take a lot of work and he had other jobs to get to. After enough arguing he agreed to come back when done with the other clients which he never did. I was definitely shocked when my first bill was over $300.

I have been trying to get my service converted to seasonal service since November 10, 2014 using the various Comcast customer service avenues that Comcast offers. All of the avenues have failed with promises to contact me after the conversion was completed broken. I have emailed, called, or chatted a total of a dozen times on this matter. I have never been so disrespected from any other customer service.

Trying to distill this 2 month saga into a concise overview will be difficult. Here are the main points: Customer service, sales and technical support are not equipped with the right information to effectively help their customers. Pricing on the internet is not honored by the sales team. Even when pricing is based on the customers specific address after logging into the customer account.

We put a new TV in the kids’ room and from there it all went downhill. For whatever reason, I can no longer access the Xfinity wifi spots. After 3 calls to Comcast, they assign me a ticket number. One idiot told me that I need to use the master account name and number which is BS as I was always able to sign on with any of my accounts. Now I cannot access Xfinity wifi with any accounts. I get a screen that says I do not have the proper "internet tier", however I have the fastest tier and this never changed. Hate Comcast, HATE THEM!

I am looking at my phone right now... I have been on-hold 1 hour and 26 mins, spoke to two techs and it's been over a week with my problem.

Comcast suddenly, and without prior notice, added 8% to my bill. My services had not changed. I asked about why my bill had increased - they told me they now were charging for sending me a bill. Paper bills now cost $5 to send. I had never been told there would be a charge for paper billing and had not accepted the higher charge. They surely are charging thousands of other customers, many of whom will not notice or question the charge. This is not the first time Comcast has added charges without justification or notification.

Comcast programming sucks. I am a senior citizen. All I have for entertainment is TV. I am experiencing the same programs played all day and all night over and over. For instance, today on Syfy Chanel, CSI played all day, all night. What does CSI have to do with science fiction? It just seems like you just put on any old thing. I pay $140.00 for TV and for someone on a fixed income, that's a lot for the kind of service that you give. I think you should offer some kind of concerted effort to at least have decent things to watch. Your service and programming leaves a lot to be desired. I am very angry!!

Our phone and internet lines frequently drop off, and we called Comcast a number of times with the same problem. On various occasions technicians came over to 'fix' the problem, but never really did - we just kept getting charged for rewire after rewire. Recently, when we called to report yet another connection problem, and asked billing questions, Comcast disconnected one of our phone lines, citing later there was a misunderstanding, and to reactivate the line would take another 2-3 days. The billing error was not caused by us - important to mention we've been Comcast customers for a long long time, and never late on any of the payments. Moreover, we're on an automated payment system. Would not recommend Comcast to my friends, and are actively looking for alternative service for phone, internet, and TV.

I've been a Comcast customer for 2 years. I called Comcast, make a payment arrangement which was authorized given a confirmation number only for them not to turn my service back on because they said that I was not on my husband's account as someone they could discuss the account with; however, they did process the payment arrangement. So when I called back to speak to somebody as to why my service was not connected I spoke to a lady who was rude and refused to give me the number to speak to the financial department because the number I was given was disconnected and returned hung up on me. I called back and spoke to somebody else. Was very nice and gave me a switch over to the way I needed to go only to be told that they seen the payment arrangement and once they see that I had made it and I was not authorized they can return.

I wish I could give them negative stars. I had Comcast for about 5 months. Everything was fine until I had to move, then I started getting the runaround from hell. About a month before I moved, I called to set up cancellation/reinstallment dates. That went fine & I asked if I could take my router with me. "Yea, of course!" was the response I got. Everything was fine. Then THE DAY BEFORE I moved, my roommate came to me saying she went into Comcast, cancelled my service for me (which she was somehow able to do without being authorized on the account) & told me I needed to mail back my router & CABLE BOX.

I just ordered Comcast and we are already getting off on the wrong foot. I was told in the beginning that they would waive my technician fee and when I got my first bill it was not taken off. When I called them to discus my bill, the customer rep. said no problem and the changes would take 24hrs to reflex my online bill. Well, 3 days later and it was still at the same price. "NOTHING WAS TAKEN CARE OF." I called again and after listening to the next customer rep. chow down on food while hearing her typing (thinking something was happening). She spoke to me 5 min later and said that it would have to go to the supervisor for review and I would receive a call from the supervisor by the end of the day. You guessed it! NO CALL BACK. This could go on forever because they are great talkers & great liars. GOOD LUCK WITH THIS COMPANY "PEOPLE". "Dishonesty is so grasping it would deceive God himself, were it possible."

My husband answered the door to the Comcast salesperson and 30 minutes later I was switched to Comcast. I did not want it, but too late. Contract was signed. I have had the service for three months and I've been without TV, Internet and phone four times now. As I type this my TV has no connection. I do like the On Demand and DVR, when I have a connection. Not even going to try to cancel this crappy service. I've read enough reviews that it was my mistake to sign up so I will live with it.

I have gone to the Comcast building several times but I'm so tired of the staff treating me bad. I ask to speak to a supervisor but they tell me they are the supervisor. We are all human, they have a regular job just like me and don't think it's fair to be treated like that. I have tried calling but there's no one available. But would really like for a higher staff at Comcast do something about the staff.

On October 17, 2014, received mail from Comcast indicating that they will be billing additional $11.94 for "Additional Outlet or DTA equipment" that I have been using. I called back Comcast on October 18, 2014, and informed Comcast that their information is incorrect, and provided to Comcast Serial Numbers, MAC Address of the Only Digital converter & Adapter that is in use in my home and installed by Comcast technician. I informed them that Comcast technician had removed any other equipment during their visit and installation of the current devices. Comcast provided tracking Number ** at the end of the call.

I wish there was a rating less than one star. We tried to bundle service with Comcast. We were given an installation date. Prior to the date, I called to confirm and was told the order had been cancelled and was given a new date. On the new installation date, the tech was a no show. When I called regarding the no show, I was given another new installation date a week later, which was not acceptable. I requested to speak to a supervisor and was told there was not one available and there was nothing they could do.

We have used Comcast for almost 20 years since it is the only high-speed internet available. We have not had consistent service. I have spent innumerable hours waiting for someone to answer the phone, then waiting as they are supposed to call back but 9 out of 10 times do not. The problem was fixed once when a contracted technician came out and said the cable that runs from our house to the street is so long, it requires a larger cable. After a mouse chewed it up, they replaced it with a smaller cable stating it was not needed. We have had issues ever since. I have been told we need to pay the upper fee, but I tried this once before and it didn't work. I got them to finally let us have a free trial, and it is actually worse which, in my eyes, confirms the problem is the cable.

It took two installers and 6 phone calls and 4 self installs to finally restore service after I moved on 12/6/2014. I was suppose to receive a 50 a day credit for all the inconveniences and to date that has not happened. They gave $57.00 dollars in actual credits. $17.00 of which is mandatory by law! I moved on 12/6 contacted Comcast and it seemed that all would go smoothly with the transfer of service. Boy was I wrong!

After 6 phone calls to you guys trying to start new service, I've decided to go with Satellite. How your company hasn't gone under is beyond me. You would think starting new service would be easy since your company would be getting more money, but it was the most frustrating experience I've ever dealt with. As a member of one of the top-producing real estate teams in Indiana's #1 real estate company, I want you to know that I will discourage every single client of mine from using your services. Your BBB rating is greatly earned.

We moved from Johns creek to Suwanee in July of 2013. We decided at that point to purchase our own modem. Comcast came to pick up equip our home. The comcast rep took refused to take our modem because it did not match what he was told to pick up. We spoke rep. They said to keep it. We packed it away. We move to new home transfer service w/ our modem. Year later we do an bill audit and see comcast transferred the modem to our new service (billing) continued to charge us for it (not using it). Returned the modem and they refuse to give us credit for the "modem" use that we NEVER used. This is dishonest and deceitful and worthy of being called STEALING! They are thieves.

We signed up with Comcast about 6 months ago and I'll be honest, sometimes I ordered the self-install boxes for the bedrooms about a month ago. They came about a week later, but didn't work. I called the number and after them sending signals, restarting, and unplugging and re-plugging, she informed me that she will have to send a tech out. She said there won't be a charge and if there is, call back and explain and they will take it off. Tech comes out a week later and says the boxes were never programmed. He brought in new boxes and all was great... Then, I got my bill - $239.70! There was a $70.00 charge for tech.

I had an account with Comcast and they have always over-billed me. One day, I refused to pay the bill, because I found that it wasn't a mistake, but an intentional practice they do to customers. I had canceled my service and decided to take the matter to the Public Service Commission. After I filed a formal complaint, I thought the matter was over after they reinstated my service with a month free, but they billed twice in the same month, with the bills coming within two weeks of each other. I took the agreement to one of their offices, but they looked at me like I was crazy, and said they resolved the matter, when I know they haven't. This is corporate bullying at its highest level.

Payment notice said due date 12/16. Service was interrupted before 9 am on that date before we could make the payment.

Please all stay away from comcast! Long story made short (because I could go on for days) Internet didn't work for over 1 month before they set an appointment for tech to come. Over 1 month later & 6 missed appointments (waiting inside 4 hours each time) someone finally came out. He was an **, told me the problem was my phone not their service. Supposed to get 20 comp for each missed app. At first was told I should get 260$ credit for missed app they could see in system & not having service for 3 months. Looked at bill and only 1 comp for missed app. Call and apparently somehow all documentation of missed app has vanished & they can't comply for what they can’t see! Wasted over 8 hours total with customer service on phone & probably total of 24 hours waiting for service calls. Do yourself a favor & go with Verizon, they have a more times better service.

12/12/2014 11:58 AM -requested termination. Comcast fails to inform you when your contract is coming up and also forget to tell you that in order to terminate your service, you must notify them 30 days in advance. I called day of contract completion hoping I could disconnect ASAP, but I was told that I would be forced to pay for another month of service just to meet the 30 day requirement. Was informed that electronic form would be sent so that I could sign and send back.

If there could be a zero stars labeled "Completely Disgusted" I'd have chosen that. When I first purchased my home, I had Time Warner Cable. I was so happy and the customer service people were wonderful. The "powers that be" switched over to Comcast. Talk about night and day... not only rude customer service but DUMB robot-like customer service. They could not hold a Conversation, but only quote rules and regulations. Had to ask for supervisors so many times. When I left ComCast for AT&T Uverse (which I LOVE) I arranged to shut down my ComCast the day after my AT&T Uverse service was due to be installed. In their lack of wisdom, ComCast cut my service a month early and WOULD NOT admit they made a mistake and offered to restart my cable for $125 restart fee (like an I-had-not-paid-my-bill-type restart fee).

I do not even have a service yet. It’s been two weeks. I am waiting everyday for a technician to come and check the connection outside. The in their box and every day are apologizing and understanding my pain. Yet no ** comes.

Great Company to work for but in certain areas they have the wrong people running the show. I believe it should be a complaint line for customers and techs. This is a major problem for techs. Just had a guy to get fired over a job that was done to Comcast specs (code) with notated information on the work order that was over looked by management. One and a half months later the customer received a bill due to the work that was completed. Now a complaint from the customer because they did not expect the bill to be that expensive. They now blame the tech for the work done when the customer acknowledge and had a full understanding of what was going to take place and it was agreed upon. The tech had to pay out of pocket to the customer 300.00. After the customer cashed the check, she still was not satisfied and called in and had the tech fired. The tech had all records and valid information on the work order just as requested by management. Wrong doing.

When I signed up for service from comcast on 12/6/14 at 9:30 am, I was told my charges would be $62.99 per month plus tax. I also agreed to a one time cost to ship the self install kit in the amount of $9.99. The comcast Quick Summary I received on 12/12/14 shows monthly charges of $67.99 and one time installation charges of $141.

When I called to disconnect (finally!) my Comcast service, since I was moving and switching to AT&T, I made a huge mistake and let the rep talk me into staying by offering me the same deal with FREE INSTALLATION! Well come to find out, and after at least 5 phone calls, I was not given a free installation and in fact charged an additional $120 for installation for all outlets! The first time I called, I was told that I would get a credit, still hasn't happened and now when I call they don't see on my account where I was ever told it would be free OR where I was told I would be credited! I am STILL trying to get my now $600 bill resolved!! Why didn't I leave when I had the chance?!

I was on the phone over an hour to discover why my mother in law's service just cut out in the middle of the day - was told by first rep Joshua that he would check signal strength and then after that didn't register anything would do a strongest signal strength that didn't do anything either. Then did a refresh of account and then a STV Hit signal and that returned nothing. Then when he didn't call back after 20 minutes like he said he would I called again and got no where with another rep named Denny and he was going to try all of the same things and after more delays I got a supervisor named Edna who said she could not help me as it was a billing issue - we confirmed that our bill and also the mother in laws bill was up to date - she transferred me to the billing dept. That was actually closed for the night - unbelievable that a supervisor would do that. Such poor customer service.

As usual they were suppose to come between 11-1. Go home from work at 11 and Comcast showed up at 2:20. Unacceptable.

Horrible customer service when trying to get help with billing information. Will not tell you when signing up that they are using information on your account that you will no longer have if you move from a different state. Cannot view bill unless you use their email system. You find that out when you have not received a bill so then you have to pay late fees.

I have been a customer of Comcast for over 10 years. This company is a monopoly. They don't care about you as a person. Every time I need something done, it takes hours of arguing over the phone and talking to several supervisors. Even then you won't have service for over a week. You will be lied to. I had a supervisor tell me that he set an earlier appointment because THEY were in error. When they didn't show, I called back (this makes for the 10th person I talked to) just to find out that there was NO appointment.

I've had service or partial service with them for over a year. We've had 2 or 3 service techs here and they have yet to ever tell me anything - "But your signal is good" but yet I've got no service and at one point had not had none in over 2 months but they still billed me.

Started in July 2014 SoAoo code no signal, then went to Internet line problem went through 7 modems. Rewired the whole house TV & internet, lasted about 1 hour. Service man said wiring okay, nothing wrong. Same problems, had to disconnect & reconnect line coming into house. Tech man Corey came out and said outside line needs to be replaced. That was Aug 2014. No one came out or called. Got a tech to come out & check line. Said it was one of their oldest lines installed. Removed old crimp on fittings, put on compression fitting. Lasted 7 days. Back to square one PROBLEMS: no internet, no phone, another tech to come out on 12-15-14. I'm paying 108.00 monthly. WHY?

I recently moved into a condo (rented) in south Sarasota. Included in my rent is Comcast tv service. I was responsible for any extra channels (other than basic) and equipment. I lived here for a month and received a letter from the board of directors (condo association) saying, "good news, we are now paying for more channels and equipment." I started thinking after my first bill 80.00. Why is it so much for just 1 phone line and wifi? The association pays all the tv? When I called into Comcast before explaining my problem, I asked "can you tell me how much of my bill is for tv?" She answered 40.50. Then I explained my situation. She was very confused and I got dead air for a couple minutes, I could hear whispering. She came back and said I need to call the condo association and hung up. I will not pay this bill till this is resolved and my past bills have been adjusted. They have shut my service off including my tv???

I have been using the Blast internet for the past few months with Comcast. When I first got Blast with them they bundled me with a basic channel TV because they told me it's going to be cheaper that way. I really didn't care because I wasn't planning to watch cable. But after few months I wanted to upgrade the cable to Digital Preferred with the sports package. I have 3 TV's. So now I'm going to break down the price that they told me with all the equipment. Blast internet and 140 channels digital preferred cable for 89.99, sports package for 4.95, modem rental 8, blast fee 5, One HD box free and the rest two for 2.95 each. They will send a technician to install it for free. So the total is 113.84 before tax. So before they sent their technician to my house I went online to watch the NBA TV through Xfinity website. BTW NBA TV comes with 140 channels not the sports package. I don't see NBA TV anywhere in my channel list. So I called them and told them that I was sold a package where I can watch 140 channels including NBA TV. They mentioned I have the starter not the digital preferred. The starter has only 50 channels and that's why I wasn't getting NBA TV.

I have been trying to cancel my Comcast Business account since I moved to an area that Comcast did not service. I was strung along by account reps for days until they finally told me that supervisors did not discuss cancellation fees with customers. So I have to pay a $900 fee because I moved.

I have been a customer of Comcast Cable Service/Xfinity for 20+ years. I signed up for their X-1 service late last February 2014. It has been a disaster. I lose connection on the satellite boxes regularly and it can take several hours or on the most recent issue - days to reset the box and receive service again. (I still do not have service on one of the satellite boxes and it has been 5 days.) The service freezes, I lose connection with the main box. Some of the issues are so ridiculous that they are comical. I have had technicians out to my house on average once to twice per month. I spend hours on the phone trying to have service restored - approximately every other week. We cross our fingers when we turn on our televisions - hoping we will have service. I requested a credit and was given one $60.00 which I happily accepted but informed them that it was woefully inadequate and I expected something much larger or I was leaving for Verizon Fios. They said they would look into it but did not seem to really care.

In Massachusetts, in bill dated November 27th, Comcast gave notice of price increase effective December 11, 2014. That is very short notice of time. Comcast refuses to reply to me as to why the short time. I am interested in finding out if this is Comcast's policy in the other states. So I am asking people to respond by identifying their state and advising the date of the most recent price increase notice they have received from Comcast and the date of that price increase takes effect in their billing process. In short: date you received notice + date your bank or credit card was debited for the increase. So that this site is not filled with numerous duplicate responses from the same state, please check the answers to see if someone in your state has already responded before you answer.

Ongoing problems over one year. They have replaced every item in my house and out to the pole, more than once. Management support, corporate involvement. It doesn't work. Intermittent repetitive issues. Every time, you start from square one. FRUSTRATION. There should come a time when Comcast states... WE CAN'T FIX IT. Time to move on. Has anyone else had a similar experience with the X1 Platform?

I call Comcast to get a new plan for Internet only. They assured me I was getting Internet Only with the plan that I wanted. Now I received the bill and TV service is included in the bill. Why? They lied to me. They don't send any written confirmations (how convenient). It's all verbal, you can never be sure that what you're getting is what they are saying. They need to give customer some form of written confirmation of the services and/or changes to their services. Email or regular mail, it doesn't matter, but they cannot run a business this way. I'm cancelling my service. I cannot have a service with a company that lies to me on the services I'm paying for.

Have a service with condo association - worst service ever. When I call their line, it always repeat itself and once I finally reach the end of giving my number, address and so forth, 4 times around, it hangs up. Now I have an issue with the operators. They can never find any notes of previous calls made - very frustrating. I asked for a copy of our discussion. I was told they don’t do that. Each person I talk to does always says the person before them made a mistake and they are SORRY as if that resolves my problem.

Warning - if you are considering it PLEASE don't switch your satellite service to Comcast. They are the WORST, poor customer service, poor internet service, constant error messages and corporate clowns with excuses about the service!

I moved into a neighborhood in May that Comcast does not service. I canceled my service with Comcast 6 days later on 5 June and returned my equipment to the return center on 19 June. I continued to receive bills after that and called almost weekly to get the account closed for good. Every time I called customer service, I was told that the account error would be remedied and the amount I owed (nothing) would be corrected in their system. The error was never corrected, and my account was even turned over to a collection agency. After spending hours on hold, speaking with Comcast customer service employees, and multiple confirmations that the trouble would be taken care of, my account remains with the collection agency. Comcast, due to ignorance or greed, refuses to correct their error and credit my account for the erroneous charges.

I am moving and I have contacted Comcast to move my service. However when I called I was told that I could have service at my new home, all I have to do is call back with the date I want my services switched over. I called 3 days later and was told that I could not get the service after I just paid my bill. Then I called back and was told I was given incorrect info. I am getting the run around from them. I've been waiting over a week for them to contact me about my service. Which is still on at my old house. I've spoken to several people at Comcast and they all seem confused. I am very pissed and will cancel my service with them for good.

Just a thought.... But I'm sick of trying to watch something, and the freakin' cable service goes out. It "detected an interruption in the service." Heaven forbid we make it through ONE day without that stupid message. So, I'm paying for services I can't get because they "detected an interruption" day after day after day. How does this happen EVERY DAMN DAY???? DO NOT GET COMCAST!!!! You will be so sorry that you did! What a waste of time, money, and sanity.

I have had Comcast TV and Internet for about 18 months. Approximately 9 months ago the internet service began to suffer intermittent disconnections. The service would be good for a while and then would disconnect and then re-connect after 15 minutes or so. This prevented consistent use and use for business and games. For 8 months now I have repeatedly contacted Comcast, waded through their recordings and explained the situation to dozens of customer service representatives. In most cases they would send someone out requiring me to leave work and stay home waiting for their service person. I have spent over 60 hours of my time doing this with attendant lost income. In every case the service techs would state the problem was corrected and leave only to have the problem continue within an hour or so.

I just read online my bill from Comcast/Xfinity. I was told about 6 weeks ago when I added some new TV programming that my total bill would be in the upper $80s - I don't have the exact amount. I asked a 2nd time and the total was confirmed. Just read now that for my upcoming bill, it will be $113+ instead of the $80+. I was told by a friend that he has been treated the same way, told one thing and charged another.

This is the worst company by far. They add in a lot of hidden fees that they don't inform you of when you first sign up for service. The agents are extremely rude and unprofessional. Worst company by far.

We had Comcast/Xfinity installed 11/3/14. They broke 1 of our window-well covers during a re-cabling they came back at night to do. We called them 11/4 to report it. They opened a ticket and we never heard from them. We've called 5 more times this month (went through a few more ticket/ref #'s), they always told us we would hear back on a certain date/between a certain time period and not ONE person has called us regarding the damage they did! I finally spoke to a supervisor who claimed she had no control since it was an escalation ticket by then but she would put notes in for me. It has now been over a month and NOTHING. I have never had such poor customer service from ANYWHERE else (heck, teenagers at Taco Bell know more about good customer service than they do)!! Seriously - how difficult is it to call someone back?

I am a long time Comcast triple play customer. I started off with a triple play bundle and settled at a monthly rate. Over the years, my bill would keep going up - a small increase in the monthly fee for cable modem, a small increase for the DVR rental, a small increase in various service charges and soon enough, I was paying top dollar for my cable, internet and voip triple play bundle.

I have had a down line for a week. Did get a service tech out on Sunday who didn't have the correct equipment so the service had to be rescheduled. Since then, we've been told every day they would be out and it keeps getting rescheduled. We call customer service and we get hung up or put on hold indefinitely. When we ask for a supervisor, we get put back into the queue for a regular representative. Sadly, our other options for Internet and phone are limited in our area and the other companies are just as bad.

Returned Comcast equipment and cancelled services 2 weeks prior to last day of prepaid billing and have never received my promised refund of unused services. That was 14 months ago as of today 12/3/2014.

Comcast is the most poorly run company in the internet & communications business. Someone should put it out of its misery. Customer Service is a joke. It's a completely undependable communication service. I don't have a choice of companies. They have no competition in my area, 30316 here in downtown, Atlanta. I wouldn't walk, I'd run to get away from this poor excuse for communication. At&t use to be here & the contrast was day & night. Please don't buy their stock or invest in keeping this horrible experience around longer. Please move Comcast to Russia or China or Lagos, Nigeria where they know what to do with disorganization, lack of knowledge, poor customer service & outrageous costs.

I have an issue with a cable box and called service. I called and spent 1.5 hours trying to resolve. Finally they told me I had to go to the Comcast store, 20 minutes from my house to get a new remote. So I did it, then I got back on the phone for another 1.5 hours and still problem is not resolve. Then I was told to take the whole box back for a new one. So I took another 40 minute round trip to the store for another box - that didn't work either. So I just spent another hour on the phone trying to resolve this and I just kept saying to send a technician to my house. The phone rep said "no sir, I'm sure we can resolve this." When they couldn't, I now have to wait 1 week for a rep to come to my house. 3 weeks now. Just a horrible experience.

Hidden 60-day termination in the contract (multiple links on a website that was seen in text in the contract). Overcharging of services contrary to contract. Worst customer service imaginable. I purchased 2 modems to avoid their equipment charge, both of them based on what they told me would work. Neither worked and I had to pay their equipment fee for 6 years.

My internet service went from standard speed to high speed without notice. I only use it to open emails and surf social media. When I called to have it changed it back to standard speed (at a much lower price), they informed me that there was a $2.99 charge for account changes. The digital service that everyone was required to change over to was a scam so that people couldn't get free television. They continue to raise rates yearly, and now have instituted a policy to charge for changes.

I wanted a better price than what I was paying with Verizon, so I decided to switch to Comcast. I picked a package online and had an agent help me and scheduled an appointment. (That was the good part.) I never received an email for verification of the package that I ordered or the appointment that was scheduled. When I called Comcast, an automated message said that I was scheduled. When the technician came, he couldn't find the cable from Comcast to hook up to our home. He kept walking up and down the sidewalk, even though I told him that we had Comcast for a number of years and showed him where they hooked it up. He said that the Comcast box was across the street and he would schedule a crew to run a cable under the street to hook me up. (I have to mention that 1 1/2 years ago, we were going to switch to Comcast and the technician was able to find the cable using a tool that buzzed when he found it underground.) I just called Comcast to see when a crew was going to come out and perform the work. An agent told me that there was nothing scheduled for my address. I just told the agent that I didn't want to switch and got a better deal from Verizon.