Xfinity Cable TV Reviews

A few days ago, I spoke to a salesperson to get service. I agreed to pay $109 without phone service, and that was the deal I made with them, plus $12 extra in order for me to get 105 Mbps of internet speed. I was also charged for three boxes. When the technician showed up and set up my service in my home, I got 12 Mbps instead of 105 Mbps. When I asked him why this had happened, he said that I should call the company so they could send me a technician from a different department to get a booster so I could get the internet speed I originally paid for.

It's so frustrating to down $250/month to have trouble with service almost 90% of the time. I get anxiety just trying to change channels. Everything freezes and most of the time I get a "we are having trouble connecting to the server" message. Can’t wait to switch to another company. Called customer service more than 3 times, get someone on the other end that is clearly reading from a script and has no idea what they're saying.

Does Comcast (Xfinity) deliberately mislead and tell untruths to its customers? That has been my experience on several occasions. What's that $4.99 a month "service protection plan" that I explicitly declined? Why am I being charged $1.99 a month for an "additional outlet"? Yes, ** in Guadalajara tells me, "that's a mistake." So why does it remain on my bill month after month? Why are they charging me $14.99 for Showtime when they told me they are giving me that as a free promotion for a month? I told them that I didn't want Showtime!

Consumer beware. I found out that my internet usage has been capped at 300 gb only after I received an outrageous bill from Comcast. Apparently, they are now allowing up to 300 gb of data usage only, and after exceeding this limit you are charged an additional $10 per 50gb thereafter. Apparently, they are only doing this so called test in certain areas of the country and are working on making this a national requirement. It may not be affecting you now but if you're a Comcast customer, it will be affecting you soon. If this isn't gouging the customer I don't know what is.

I called Comcast for an XFINITY package that they were advertising in late November. They had advertised $250 or a Samsung Tablet after 3. I told the sales rep that I was interested but that I would have to wait until late December for My DirecTV commitment to expire. He told me that I could sign up now for installation then and informed me that I qualified for free instillation. So I signed up. My first reflected an installation charge and was a bit more than I was quoted. I called and complained that I was informed that I had "free Installation." They said that I had free installation for 4 TV and I had 5 installed. I argued that I was not informed by the sales representative or the installer that there would be a charge for the fifth TV and eventually (after taking to 2 people for 45 minutes each) asked to talk to a manager who instantly offered to half the installation bill and lower my monthly bill.

Our phones are our livelihood and Comcast has shown no sense of urgency to resolve this problem.

I found out today that Comcast will not connect cable to my residence into which I'm moving. I separated from my wife 2 years ago and she stayed in the residence until she could find a place to go. Our entire marriage she had the cable in her name. She stopped paying after I moved out. Now she left the residence and I am moving back in. I contacted Comcast to connect a new cable account for me. They told me there was a block on the address.

This company should even been called a company. Their staff are not properly trained to deal with any situation. They charge you with things, they can't even explain why there are different charges every month. I can even stand how they say that they "Guarantee customer satisfaction." Word of advice, DO NOT GET COMCAST AS YOUR PROVIDER!!!

Feb 18 I was never told about the hundred dollar installation fee I was overcharged for my installation paying for 2 extra lines that would never installed in equipment I never had...... I lost my sister in the middle of March and ask customer service if I made a $200 payment would I be able to pay the $98 by May 1st or second. I was told "You do not work out payments." And my cable and internet will be shut off by the seven days. What I explain to them I only get paid once a month. I am retired military the service would be shut off in 7 days as it will explain to me I was with AT&T for a long time you guys make AT&T look like angels.

We were moving out and requested Comcast Xfinity to disconnect our service two weeks prior to moving out. The following month Comcast continued to charge a full month service beyond the disconnection date. I called and inquired this, and the answer was, "We continue to charge in case our customer changes his mind." Our disconnection request was not heeded, and they charged although we no longer are in the house. BEWARE of this company and its business practice. Ten days later, and we have not been reimbursed for this charge. COMCAST should be in trouble for such business practices.

Xfinity advertises giving new customers a Visa prepaid card from $50-$200 for joining their Triple Play system. I've been waiting over 90 days to receive my prepaid card of $200. Is this a scam?

I have Comcast TV/Internet provider. On one of my three TVs, the On Demand feature does not work (other boxes work). My several contacts with tech support were fruitless. Each time it took hours to reset the system, wait until it is reloaded, etc. Yesterday, after another unsuccessful attempt to remedy the problem, I was told I need to get a new box. I exchanged the box today, but it still does not work. I had to contact tech support again and go through the same routine and I was assured that this time after reloading it should work. AND I WAS TOLD THAT THE COMCAST WILL CONTACT ME TONIGHT BETWEEN 5 AND 9 PM to check for results. Nobody contacted me and now the office is closed. This is outrageous! I will have to call them again and waste time... Comcast is a monopoly that controls the entire market…

Needed service -- internet out for days. Was promised over and over that a tech would come out TODAY. Never happened. Then I find a scheduled appointment for the middle of the following week was set up when I won't even be home. Those previous appointments were just the reps making something up I suppose. Have school papers due online, so it's not like I'm missing checking my Facebook and social media accounts. I am incredibly disappointed. Never have I been so disgruntled -- I suppose what makes me the most angry are the lies... I cannot stand that.

So disappointed with the lies and the customer service. When someone calls from Xfinity I just say "Thanks for calling and I don't want anything from your company." Constantly misinforming the customers and changing my bills for no reason. And when I call I feel like I am talking-to people who just don't give a crap. I just called this morning about my bill and the lady I talked to was so unprofessional. I was asking her to transfer me to a manager and she said the manager was not available. I was asking her to give me her last name or her worker ID but she refused. Then she told me that I wasn't even qualify for any promotion and hang up on me. If you read this please do yourself a favor and stay away from Comcast or Xfinity. Same company same garbage service.

Comcast is what happens when a company has a monopoly over an industry and could care less about the satisfaction of their victims. They are the only company in my area that offers cable internet, and it's been that way for decades. The price they charge for their service is never consistent, and they tack on new fees every month that you've never even heard of. Their prices gradually increase every year, yet they maintain the same slow cable internet speeds. They charge around $150 just for Internet and basic cable, which is ridiculously high seeing as how the costs of these technologies have gone way down.

Worst experience I have EVER had was with Comcast. It would take me two hours to write about a two month nightmare with this company. One person finally helped. His name is ** , Comcast Technician ** , from DelCo, lives in Aston, Pennsylvania. He should be running the company. Professional, thorough, highly competent and went way beyond to help with my service.

I agree with others that the Customer service involves the first 45+ minutes on hold, then when you do get a shot, rarely ever helpful. But to add to this insult, My bill doubled. I was told not that I also have to pay for usage 300GB + along with the 45 for services, so Now I am at $80+ dollars a month for Internet Only. This seems illegal to have such a monopoly, meaning no other cable is allowed in the neighborhood, and be able to double the cost of internet without any change, no additional performance, no better customer service or billing practices, just a big increase in the bill for no justification. When asking and I am sure somewhere in the fineprint, somehow I agreed to this increase, at least that is what I am told. Anyone want to start a legal action, I am in.

On 2-28-15 Comcast came to my home to repair two lines another tech called in as bad. The new tech showed up on time and tested the lines and said the noise on the lines was acceptable; he did not need to change the lines. I asked him if he had any of the new small digital boxes with the HDMI connections. I told him I would like to replace two of them. While I was waiting for him in one room he decided to do the swap in another room by himself, my wife and I both heard a crash. I went to the room to see what happen. There was my 36" Samsung 6000 on the wood floor. Corner smashed bezel broken. Wood floor gouged!

I was working out of town and gave the girl who was watching my house and my dog money to pay my bill. She kept the cash and paid by check over the phone. The check bounced and I came home to a $694 bill with my cable turned off, that I am required to pay in full in order to get it turned back on. They said they will deduct $30 and that’s it. They will not work with me in any way which is **. I've been a customer of theirs for 20 years. If this does not get resolved, I will never use Comcast again and will tell anybody and everybody not to use them as well. Their customer service people are rude and cannot speak English. THEY NEED TO RESOLVE THIS ASAP!!

I had no problem with Comcast (I'm a fairly new customer) until a couple of months ago, when I sent in a payment on my account. When the next month's bill came in, it showed this amount unpaid and past due. I double-checked my bank account to see what had happened with the payment. It HAD cleared my bank account. I called Comcast and was asked to fax a copy of the cancelled check to them, which I did. I was told it would be cleared up as soon as they received the check.

Comcast has been overcharging me on my cable for the past 7 months since 9/14 until current. They have credited me back $289.71 which still leaves an outstanding balance of $586.71. I have made over 30 calls/chats, sat on hold for hours at a time. I have been given numerous names, id#, ticket numbers. I just called back to find out why my credit which should have been $586.71 was only $289.71, I gave them the most recent ticket number they stated that the ticket was closed and finalized and I owe them $389, outrageous. I need to speak with an Attorney.

Steady bill increase. Called to ask why? This conversation resulted in me negotiating a new rate and updating my equipment. Scheduled a tech for 10 days out. Somehow the appointment was cancelled by a tech BUT my new contracted service began charging me yesterday. They also turned off my DVR service. So now one hour and 32 minutes, 7 live people and one accidental hang up by a supervisor, I still have no answers. It's pass the buck at its finest. Total lack of concern for their customers. They hold a monopoly and treat customers as expendable. How are they so huge and have no accountability?

Beginning with my signing up for an account in August of 2014, I proceeded to pay for three months of HDTV, DVR, and several channels that never worked. After several attempts to resolve this with communications through both online chats and phone calls, my issue was finally resolved after they agreed to send out a tech to investigate my issue. Once the tech arrived, he proceeded to perform the same diagnostic checks that the original installer had done to no avail. Once completed, this tech eventually checked the connection on the back of my house and found an archaic filter attached to my connection cable. I had been billed, at this point, for 3 months of services I never received. After this semi-competent tech repaired the outdated lines on my home, all was fine for several months.

I was going to cancel my Comcast bundled services, but Customer Service gave me a better deal -- they would upgrade my Xfinity Triple Play for a much better package, faster internet etc for Less money. They said my rate would not change for 2 years. Surprise, surprise -- when the first bill came, they charged me for an "inactive modem" for $7.00. The bill arrived more than 30 days after installation, so I could not CANCEL the contract. I called Comcast right away, and they told me I had to return the old modem. What modem? The installer took every old piece of Comcast equipment away with him when he left. I did not get any receipt, nor did he offer one to me.

Consolidated my business utilities for convenience and less money (so I thought). Signed contract on 10-3-14. No service from them until 12-18-14. Rep said had a lot of problems with other customers. When reps came to switch service they were asking me where certain wires were and things that I didn't even know what they were talking about. This lasted for about a week of them sporadically coming and going. Then the nightmares really started. My credit card machine started to be very slow or not work at all. I called Comcast. Reps did not show up were scheduled, and then blamed my CC company and the CC card company blamed Comcast. This went on for months.

My services went out. Consumer service scheduled appts & no one came out. I missed work and couldn't submit assignments for my online masters program. I talked to 11 people and one supervisor told me there was nothing he could do and hung up the phone. When I called back for the third time they told me that I had an appt scheduled for the next day but they could not guarantee me the techs would show up. When I asked what I should do, I was told they are not sure. Most of the reps were nice, however the supervisors were very nonchalant. I was lied to and hung up on. I pay $155.05 per month for my service and every month since January my service has had issues and this is the second time an appt was scheduled and no one came out and when I called I was told it was never put in.

My most recent bill came with an extra $100 due. After spending 80 minutes & talking to 3 different customer service reps, my bill was reduced by $90. During this time I discovered I had been paying for home security system, that I had for only 3 days, since November 2013! This was $30/month. They refuse to refund any $$ because it's too much! Worst customer service anywhere.

I called Comcast to try to put off paying my bill until the middle of the month when I get paid again. What so hilarious is when the recording comes on it says I'm an xfinity insider... HA... HA... HA. They said that if it was not paid by the 14th of April that my services would be interrupted. That's just one of the reasons I switched from cable T.V. to Dish Network satellite service and told them that I have a cell phone I can use for my home phone and a NetZero Hotspot I can use for internet service and cancel all of Comcast's services!!!

They charge me 80 per month. Provide worse service. In Hillsborough, NJ they have monopoly so they are Gods. Taking huge amounts of money in providing worse service.

I have used Comcast Internet for 3 years. I have never given a complaint of any kind. However, in the past two months, I have almost daily outages. I used Comcast's website to ask about the problem. They sent a person who told me that "Your cable wiring is too old; I will send someone tomorrow to fix the problem." When he arrived, he informed me that we must pay a "custom installation fee." I just paid Comcast to install our internet service 3 years ago - and now have to pay again?? Does Cable wiring really last only 3 years - or (as I suspect) did Comcast take a shortcut on the installation and now expects me to pay again for the same job.

We had a set appointment with Comcast yesterday. The tech never showed up and was hours on the phone with them and promises were made to send a tech. No tech ever came. I have since been on the phone again several times and no Tech. DO NOT USE THIS COMPANY. They lie to you in the phone and make a prisoner out of you to your home waiting for them.

We being with Comcast for almost 8 yrs and happy in one time. Then they sweet talked us to change to Xfinity. From day one I have problem with my box on the TV room, 90 times I can't access to my on demand channel. However I called every time when problems occurred all they said “we need to send a tech service man over to change the box”. After changed our box 3 times I had to refuse to have another tech in my house. I told them they need to come up with a new excuse. After calling the whole week for the same problem with on Demand plus the color is fading out. I decided to make a complaint to a supervisor of course she is not available but will call me in 2 hour. Supervisor ** called me I explained to her my complaint no sign of care.

Comcast sent an employee out knocking door to door in our neighborhood shortly after we moved in. We were in the process of transferring our ATT service over from our previous address and after convincing us he could reduce our monthly cable bill by as much as 75%, we agreed to give them a 12 month trial. 12 months of pure hell is what was in store for us!! Weekly service interruptions, internet speed 10 times slower than advertised and bills that seem to increase monthly without any notification from these scumbags.

I totally understand outages happen, we had a small rainstorm last night (nothing big from what Florida can bring on), but we are now 18 hours and counting without internet and without an eta. Some of us have businesses to run or other obligations that rely on internet and being left without it for a full day, drastically impacts that especially in season. 18 hours seems excessive for any large scale company to solve a problem.

Paid overdue bill by phone and next day cable was shut off for nonpayment. After a half hour of being shuffled around to 3 different reps and being told everything from my name is not on that account (which I've had for over 25 years) to no info on bill being paid over the phone the day before she finally found the notes. All she kept saying was "We apologize for that." Also all the reps I spoke to are very hard to understand. Time to switch to Dish I think!

Called Comcast to check out a cheaper bundle package deal. I have been a Comcast customer for over 25 years and was told that I am paying the cheapest basic price. I have no premium channels, only have 2 HD TVs. My bill is over $200.00 monthly. I work with a client who has a Triple play package with all premium channels, security etc. (The Works). After paying a huge monthly bill she cancelled with Comcast and went to U-Verse. Comcast called her and said "We value you and want you back. We can give you this wonderful Triple play pkg. deal for $150.00 a month."

Comcast took $281.91 from my checking account without my authorization. Despite multiple phone calls they did not refund the money. The only way I got my money back was by going to my bank. They were able to stop payment to get my money.

We switch from Verizon to Comcast on Mother's Day last year. Comcast contacted us to see if we were interested in changing providers. We agreed on a monthly price and equipment. Four months later, our bill was increased due to audit and they increased our monthly fee. They claimed we obtain an additional pc. of equipment unbeknownst to them and shut the device off from their end. When I inquired they turned it back on and then the billing nightmare began. Every month I call and try to speak to a floor manager. When I finally was able to speak with **, he provide me with a ref # and assured me a return call within a week. In addition, he also stated that he understood my problem and that the Comcast should honor my contract.

I connected in December with Comcast. In Feb. when I still had not received a bill, I called THEM! Since then I have spent hours on the phone and on email with various representatives who have taken my checking account numbers for auto pay, as well as my credit card for quick pay. Nothing has worked and I am nowhere near overdrawn on either. My credit card statement even shows where the money was taken out, but I still get phone calls and emails saying I now owe over $300. It is unbelievable. I have tried to contact the man who says he cares about my business in the emails, but no one seems to know who he is. I have no other option for cable or I would definitely take it. We love DirecTV but cannot get it in our condo due to regulations about dishes on roofs.

When moving my service to a different unit in my complex, they never told me about having a new account number, changing billing dates, and never told me that I had a choice to install my cables boxes myself. I was charge another install fee. When talking to customer service I was told that should of been told that i had to make new online account for moving my service. Well I wasnt told nothing. And they charge me crazy for not informing me about all my change they made on my account.

I just had a terrible with Comcast customers services. They don't even know know to handle and answer that customers needed. I was on the phone with a very rude guy, his name is **, who working at business department. The way he answered the question and the way he talk was completely rude with no education about the customers services at all. I would not recommend this company to everyone. Please don't use this company, otherwise you gonna get trouble.

I made a postdated payment for the past due amount. I go to my bank and find out that took out 262.00 and i postdated for 200.00 so now i have over drafted. I called them to find out what is going on. They hung up on me and I called back and i have been on hold for 20 min and no one has picked up. So now I am having to pay the extra 62.00 plus 35.00 overdraft fee. So what can I do where I live we can not get dish or any satellite because of the trees behind us. So therefore comcast is our only option we have.

I ordered the triple play. They could not get the telephone to work so I cancelled within 30 days. I have called numerous times to get them to credit my account for the triple play charges. I also cancelled my auto pay. They took money out of my checking account anyway. When I called, they said I paid them. I looked over my checking just to be sure I did not. When I called back they said again that I paid from my account. I knew I did not. When I asked to speak with a supervisor, she refused saying I already had previously. I think they must get bonuses for not bugging the management. Still no idea why they took my money and no one will tell me.

In a three week time frame unsuccessfully dealing with Comcast for my house (A) & (ironically) my boss's apt (B). "A" is new client & "B" existing client. A & B 3 visits each to date - no resolution. 6 techs give scripted reasons i.e. - the AV techs say "there is a problem with wires being old - you need the old wire dept". Old wire department comes - "they didn't tell me B is a building - have to send a subcontractor." "I can only do private house wires." Reading the 6 different order sheets I notice info is always wrong- "phone agent" problem.

The quality of the internet service provided by this company was very poor, with frequent long periods of outages. I called to complain and they said they would send out a technician. The technician said there was nothing wrong with the equipment, even though he made a lot of adjustments to the modem and router, and further adjustments to a box located OUTSIDE the residence. He suggested that the best way to get the "Wireless" equipment to work would be to hard-wire it. REALLY. That's what he said. I'm not kidding. I was further shocked to get a seventy dollar charge for this so-called "service." When I called to complain about the charge, I was told that the charge was "Legitimate" and that Comcast would not remove it.

Xfinity prices are out of control. I don't understand marketing for big companies.. If I charged 50% less than all the other customers but had 100% of all the customers I'm still making money and still in business, and have put the others out of business.. Xfinity sucks!!!

To reduce this saga will be a challenge. So, moved, Comcast only game in town - signed up for Double Play. Received the wrong box, had to go to exchange at a service center. (1st one they sent me to had been closed for 2 mos.) Got that done. Called about the bill which was way more than agreed to. Agent suggested I add Phone and drop movie pkg. lowering my bill. Okay (Netflix). Received email - looking good, 2 & 1/2 weeks later no modem and lost my internet. 4 hours no joke, in calls and 4 different billing amounts ($103 to 298) all the while still no gear. Not sure what I'll owe. Asked for a supervisor, apparently he was helping the Pope and still is (Left my number but no call). And finally they dropped the movie service within 24 hrs. Guess they got that part right.

So I bellied up to the Premier Channels for 1 reason... get access to Channel 120 Nick Jr for my 4 year old daughter. It works in the Living Room, but I was just informed that I will be unable to access Channel 120 (Nick Jr) from our Kitchen due to the fact we have a "Basic Box." That seems to be a Comcast issue since I am paying for the "Service" and their hardware doesn't deliver that "Service." Do you think Comcast informed me of that limitation before upgrading to Premier Channels? (BIG NO.) I will let you guess where my daughter watches most of her TV... (if you guessed, Kitchen, you would be right.) Extremely disappointed. It feels like a "bait and switch" to me, and I am sure this is "legal"???

Telephone support is worse than useless. My day is always ruined if I need to deal with Comcast customer. Once they said they were going to transfer me to "Customer Loyalty", I got a dial tone instead. Fitting for Comcast. Today I was just wanting to pay my final bill... it took two phone calls and a 30 minute chat. Come on Comcast, your phone tree is useless and your zero button is disabled. How bout some real quality customer service that isn't designed to just get your customers upset. I celebrated the day I could get rid of Comcast, now all I want is a final bill so I can be done with them for good.

My daughter had DirecTV and even with the basic package we were able to see tv with hd like quality. She moved to Comcast, they offered a package. The dvr were so expensive that me and kids got a small box quality? It looks like an 80's tv. Stinks.

About 2 years ago, I had service from Comcast. Out of 5 scheduled service appointments (guaranteed to be on time or $20 credit!) they gave me the credit 5 times. My favorite one was when I called to find out why they no-showed me I was told that they had shown, I didn't answer their call to confirm when they were on the way. I asked what number had they called? I had my cell with me all the time while I waited. She read the number and it was my Comcast internet phone number, so I asked her to read me the reason for service call and thought her voice amusing as she read "internet phone not working."

I am a senior. We had construction done and my cables was disconnected due to construction. I called the technical dept. to help and the first agent (**) sounded like he just woke up and he was no help whatsoever. He had no respect for a 60s older woman. The second tech named ** took more time with me and problem was still not fixed. So he set up a date with me to have someone to come out. The tech person I had was ** was very polite, funny and very caring. I give ** the highest score that you have.

Is there ** minus stars??? I asked for a lower package, by taking off TV services, and to reduce the speed of the internet. What I found is that I am paying more (for the most expensive package of TV + phone services and internet!!! ) WT**!!! But I am only getting a slower speed service!! Those customer services/so called technicians gotta get it together! If you don't want to work, then don't! There is a reason why you are answering phone calls, first of all. It shouldn't be such a hard job, suck it up! Don't take your own problems on customers!

Started on install day. No show no call! When I called I was told I'd get a $20 credit and 6 Mon premium channel. Not! After they finally showed 2 days later I had the tech check all the wiring making sure it worked. Not! One main on didn't and that took 15 days before I finally got a competent tech. This was after 4 more no shows or no calls! He fixed everything the first one didn't. My WiFi is unsteady most the time and the guide channel just flips on, it’s on 70% of the time. In less than 24 hrs to fix the quid it happened again as well during daily update it couldn't connect back. Waiting 15 min before I called. It took 1:05 min to get someone on the line. After the update was fixed, she transferred me to wireless. She actually hung up on me! I'm paying this huge amt and they can't live up to service! Anyone else have problems? Join me to force this monopoly to do as they promise! Love to hear from everyone!

I have been a faithful and paying customer of Comcast for 20 years. Recently I needed help lowering my bill as I was in school full time and a budget. Call 1 to customer service. New package deal offered, land line I never used and only had because of a bundle was removed to save money. Services like HBO, Starz, Streampix removed. Quoted $95.00 per month. Bill arrives, I'm still paying for all of these services I'm not receiving, bill higher by 20.00, than original bill I was trying to lower.

approved! Charged 150.00 to cancel service and cut my service on the 18th of the month even though I paid thru march 31! One of the worst companies to deal with!

Comcast basically called my son a ** because he found out how to fix the geolocation and told Comcast how to do it and they refused. Our Geolocation says we live in Troy, Mich and we live in Salem, Or. I've been on hold for hours and days now and nothing is fixed. I want to speak to an American.

We disconnected our cable with Comcast because of the lousy packages they provide. In Canada the subscribers can pick the stations they wish to view but not here in the U.S. Because of this, we have intentionally been using "rabbit" ears just because we were so discouraged with our service and disconnected it. The stations we were receiving were so much "infomercials" and, not to mention, too many commercials, period.

Comcast is an absolute JOKE!!! What a sorry excuse for an organization. No wonder they rate 1 Star. I am sure they would rate 0 if the system allowed. I am a 49 year professional businessman who has NEVER lodged a formal complaint in his life (in sum, I am not difficult to please). It took the complete Clowns at Comcast to break the ice. Kudos to them. I informed Comcast that I would be relocating to Florida and needed to settle up. I took my equipment to them and asked to square up with my final bill. The rep informed me he could not calculate final bill and Comcast would be in touch w/in 2 weeks. They never called. I made incumbent upon myself to contact them (twice).

We signed up 2/27/15 under the 30-day money back guarantee. Canceled 3/4/15 because the recordings & on demand were not what they told us they would be. We were not allowed to have confirmation of this cancellation. Reps kept telling us it could come via email after some action or another........ didn't come. We were told some other action would generate the email confirmation....... didn't come. We got a letter saying the confirmation couldn't be sent by email. That letter was not a confirmation. They we owe $78; it is overdue. Now they are saying our equipment wasn't returned. We were told to take it to USPS.

I moved two months ago on a condominium that include basic cable on maintenance fees. I was told just go to the closest Comcast and show the association letter to active the cable. The first bill came on zero balance for cable service, and the second bill came with $20 charged for HD. It is supposed to be $10 for the first bill plus $10 for the second. I went to Comcast and I spoke with the representative that active my account about why I have been charged for HD service that I never ask for. He checked the computer and told me that he never add that service to my account. I went on, spoke on March 4th, and today March 18th and the balance is still on my account. That mean they charge whatever they want to the customers. My question is who did it? Why customer have to pay for Comcast mistake? I'm feeling ripped off, to be honest.

Well I order cable and internet thru Comcast first time customer. A rep said "yes we service in your area and set a appointment up." The tech came out looked around and said we don't service in your area. So I asked him why they did not tell me that they took a $200 deposit when my credit is very good. Did not know why needed a deposit they said it was for the equipment. I told him that he said well they should of never took a deposit. They put it on the bill so now I am mad so he left. I called the 1-800 number talked to a lady who made me talk to 5 other people. Finally got a manager on the phone. Told her everything and she said "We will send you a check. It will take 6 to 8 weeks."

From day one I've always encountered problems with Comcast. First of all, none of my bills are ever the same month to month. Each month the bill seems to creep a little higher (AND NOT ONE EMPLOYEE CAN TELL ME WHY). Second the employees of Comcast are evidently not knowledgeable of the policies and protocols because each and every time I get a totally different explanation as to why my bill rises. Thirdly, the lines when paying the bill is unbelievable. A recent experience being I was told by one employee in the office that I had until the 28th to make a payment and holy cow I get home on the 15th and service was terminated. I never received any type of notice of any kind, just simply put, service was suspended. I really hate this place and will definitely seek other alternatives in my area.

I recently paid my cable bill. A few days later, my new bill comes and it's about $15 more than it had been. When I called to ask why, they said my bill had been changed, my discount had been cut. I was not notified, nor did they give me a chance to negotiate. I called a different company to see what they could offer, and called Comcast back with more questions. I don't want to switch, it's more of a hassle, but after my experience with **, I'm more convinced that Comcast does not want to keep customers.

Just to let people know how Comcast is. I sign up but cancel. Wasn't happy with service.. So now they want to refund 100.51 out of 300.00. Plus I had them cut cable off on 10 when I told them 12.. Plus I have asked 4 boxes. We don't send boxes out.. Better yet look at Better Business Bureau on Comcast. 15000 complaints & only 1500 has been resolved.. Go to DirecTV.. I had them for six years & never no problems.

Today we received the bill (even though the website states it's for uses between March 17th thru April, so that doesn't make sense?) and they charged us for a new modem. No, we did not get a new modem, so we called and demanded why we got charged 300% of our normal bill for something that never happened. Long story short, it was a communication error on their end, and we DID NOT get our refund because the person who came out here wrote down that the problem with the internet was OUR fault because we had the wrong router. No, we don't have the wrong router. When we moved in we bought a router specifically for Comcast because they have a list on the website of which ones will work. So they lied?

My X1 box stopped working so I take it to the Comcast Office to exchange. Waited 1 hour for assistance. I got the box home and it would not activate. Was on phone with Comcast for an hour and they could not fix. Scheduled for a Tech to come on Sun 7 March. NEVER showed. I called to find out they reschedule without telling for the next Sat, 14 Mar. Had a guaranteed appt btw 9:30-11:30. They called to confirm Fri & Sat. 1130 arrived and NO tech. I called and my appt moved to 1:00-5:00. They said Tech called me to say he was late. That was a lie. Tech finally showed at 1:20 and was clueless. Did NOT fix the problem. Said someone will contact me. Not going to hold my breath.

Every single day I have to reboot or restart my modem. The on-demand works approx. 25% of the time. I am a traveling nurse so I have experienced many companies and this service is THE WORST! I can't even explain how disappointed I am. I absolutely HATE Comcast. Every time I call they always tell me to unplug and plug back in. Horrible. Never choose them if you have a choice.

My family and I had signed a 2 yr contract. Two months after contract expired, bill stayed the same. March service cancelled due to non payment of the new amount. Payment went from 170 to 240 back in Dec. Never told of the change. I paid Feb bill. But they said the $240 was past due from back in Dec. I was told they did not have to tell of the change in price after the two year contract was up. I asked since they have no signed contract how can I be liable? Their response was. "Maybe we should notify customers but we don't." So I'm stuck paying it. I will never have Comcast again and I try to warn others as well.

I have closed my account in 2012. With the security deposit and additional payments I made, I am expecting refund of about account number - 116.98$. They have agreed on my refund but have never send it. I have called them multiple times, visited their office physically. All efforts in vain. I want my money back. Thanks!

Comcast is a rip off. I just had it out with them for the last time. Returned my boxes yesterday and now have the lowest cable/internet package for existing customers (which is horrible for the price I pay). They were charging me an HD fee 9.95 on top of the box rentals (ridiculous). I have been in touch with the both satellite companies in my area and will be switching in 2 weeks. Even after the promotion package the satellite companies are still 43% cheaper than comcast... No hd fee ever!! No extra box fee ever!!! Three times as many channels as comcast and this is the lowest package... And yes this is all in writing, so it is legit/I do my homework.

I went into a Comcast office with the plan to either get my monthly bill lowered (due to financial reasons) or turn in my cable box for cable tv yet keep my internet account with them. She couldn't get me under $60.00 per month and said the best she could do was $70.00 per month which I agreed to. This gives me basic tv channels plus internet. As I got on my Comcast account via the internet I realized that I was just locked into a 2-yr agreement and did not even know it. This lady never said anything about a 2-yr agreement with this change and I never signed any paperwork for it. I have been with Comcast without a contract for at least 4 years now. Is this legal? I didn't speak to her on the phone or through Comcast chat, I was face to face in their local office.

I contacted Comcast to set up cable and internet at our new apartment. I spoke with a representative and agreed to a deal where we would get cable, internet, and a DVR for around 100/month. Pretty good. A technician came 4 days later and hooked everything up. The internet worked fine but the cable box was buggy. The next day, I unplugged it and rebooted it which worked for a day and then nothing. On the next evening, I called back and after about 30 min on the phone, the rep said that a technician needed to come and fix it. This was on a Friday and a tech wasn't available until Monday.

This issue started almost a month ago. I was going to have some services disconnected. I have home security with them so I had to go to that department. The lady I spoke to gave me a great deal. I went to pay my bill and it was 455. So I called and found out she really put it in at everyday pricing. The man I spoke to said he would have to get it over to a supervisor to listen to the call and have someone get back to me. Well as you can imagine that hasn't happened. I have now been on the phone being transferred all around the world and back, hung up on 3 times and on hold for an hour total. If they don't have this taken care of by the 13th it will go into past due and then shut off. They have been allowed to buy everything they want and to hell with the customers. What happened to no monopoly?

I upgraded to Blast earlier last year and paid $10 extra for the upgrade, and also got the free upgrade to 105 when Comcast increased the speed last year. Since beginning of this year, I have to pay $12 for the upgrade instead of $10, and the speed is coming down to 50 mbps, back to before, and they didn't notify me before they asked more. When I called today, they said basically like this, "yes, it's just been changed like this, that's how it is now." What a greedy unfair business?!

On February 9, 2015, My husband received a call from the billing department and the girl stated that our service would be stopped that day because of non-payment. She said they spoke with someone at the home the previous week, and advised them of such. My husband stated that could not have happened as we were out of town. She said they could speak with anyone about our account. He told them he would get with me and we would call back. I called back and spoke with another rep and advised them I had sent 400.00 and it should show on the account. She stated it didn't and again explained that they could call and speak with a 4-year old about the account and I needed to pay $559.15 that minute or service would be cancelled.

I was pretty happy with Comcast up until today. I went to pay my bill and discovered a charge of over 50$ for a wrestling show I did NOT order or watch. I was then told that they could see the times in which I viewed it, and that I watched the whole thing, but could not tell me from which box it was watched. Big rip off, if looking for customer service try elsewhere.

Having been a Comcast customer for over 15 years, they finally went over the top. After changing my service provider to Verizon in October, Comcast is now suing us for over $600 for past due fees. On October 4 we contacted Comcast customer service to advise them we are terminating our service and going to Verizon. We then drove the Comcast CS center, returned and cataloged all of our equipment, advising them we discontinued our service. We kept receipts and names of people we dealt with along the way. On or about December 1, we received a bill for over $400 advising us we are past due, and need to pay our bill otherwise services will be discontinued (they already have all equipment as of October 4). We contacted Customer Service via phone and advised them of the above, and they told us "Ok, we never got the termination notice" that they will remove our services immediately.

My email was held for 2 weeks. This happened 2 times - it was horrible. They offer nothing for what we went through. They actually are allowed to hang up on us. I hate them.

Every month I have to take an entire afternoon on hold and being transferred between Comcast customer service and Xfinity home security. Both have the worst customer service ever. Call about overcharges...they promise to correct and next month's bill arrives and...bam...still all jacked up. Been lied to so much by the every month. This has been going on for several months. Charged twice for home security, which doesn't work half the time. Can't wait to dump them for go with a Dish network or DirecTV.

Comcast Xfinity - They unethically mis-sell me their Voice service saying that it will cover the international calling as well. When I receive my bill I was charged 200 USD more...charged for the calls I made along with few more hidden charges. When I called their CS agent, they accepted the mistake at their end but didn't reverted the unfair charges. I told them how cheated I am feeling at that time, but they didn't bother.

My bill fluctuates by more than $100 a month. Even though I have a package, the services are spotty at best, and there is no such thing as customer service. The department are so disjointed that it takes multiple phone calls to solve routine issues. If you have any other network provider as an option, you should definitely choose them.

Last week a young lady who said her name was ** (she refused to leave her last name or give us a business card) came soliciting for our phone business. After we politely told her we were already good she aggressively kept at it. We had a lot of work to do and she wouldn't leave even though we explained we were busy and were not at all interested. We have a "No Soliciting" sign on our door as well, so legally she should not have come here. She then called us rude and said she would have bought something from us (we hear that one a lot). Great way to win over a new client. Show up uninvited and insult the potential client. If I could give Comcast zero stars, I surely would.

We are now going on our 3rd cable box in less than 12 months. And of course, our service tech is not here when he's scheduled to be. We were given a window of 5-7pm. Even received an automated phone asking if we'd be here during the scheduled time. It's now 7:30pm. No follow up call, no service tech. Unreal.

Last week my monthly payment was short as I have the account set up to pay direct from my bank account. Comcast terminated service without any contact or notice and it was until I called them that I discovered this. Turns out my kids had rented two movies without my knowledge using On Demand. I spoke with three different people in Customer Service and they agreed to turn service back on if I agree to pay the balance within 7 days. Two days after the agreement they terminated service again. Shoddy, deceptive, underhanded service that nobody can do anything about because they have the market monopoly. I terminated service with Comcast after being a customer for several years in 2008, as they could never get the billing correct and kept terminating service. One month the bill would be $215, the next $46, but it was never what was agreed in contract.

I originally had made a call to possible get a credit on my account because my internet was acting very slow in the mornings around 1 or 2 a.m. That issue was resolved with no problems so far. I was also interested in upgrading my services. That is where the issue began. I was told by the first representative that my final bill after the upgrade would be roughly $105 dollars INCLUDING taxes with a 2-year contract. I agreed to this. I was then offered an upgraded receiver box, which I accepted on the clearly stated grounds that it would be at no charge with no additional fees whatsoever. I was also told I would receive my new services immediately before the box arrived. Everything sounded good. I waited for my services. Nothing. I called back and talked to another rep who told me that I had to wait until the box arrived for me to receive my new services. Very inconvenient at this point.

Signed up online for new service, scheduled installation (confirmation email received). Installation day, no one shows up. Call customer service, they can't help because it is a new sale, transfer to sales. Sales can't do anything to account, told to go to local store. Go to local store, they see the account. They also see a cancellation with no reason listed. They can set up a new service, but they can't give same 'deal' as online. Only option is to go online and start over. No thanks, they lost my business.

Very leasy guy. Don't forget, the Comcast hire subcontractor to make the installation. I can believe that. All the job was done by my brother. The guy talk all the time on his cell phone. Believe it or not, after 3 weeks, I have nothing install. I talk with Comcast about the service and they tell us sorry. Now I decide to keep my old installation and I continue to make a complaint about this companies of the... Be prepare to have a problem with this cabbage companies.

I called Comcast because I notice something was sent to collections on my report from them. I never had Comcast before. I'm not a customer and just want this off my credit. I've been on hold for 35 mins, transferred from department to department and still, no answer. Now I'm on hold all over again. They keep asking me for a freaking account number. Seriously?? Still no one. Pushing 40 minutes. I'm not even a customer. I can't imagine being one either. I WILL NEVER BE A CUSTOMER!! I hung up, called back, same thing...

Paid my bill on the 2nd of March. Service was cut off because they did not add my payment to my bill.

This company has taken $200 from us and promised to mail us a check and that it would take 6-8 weeks to arrive. We waited and waited and waited. Never received the check. Contacted them again, wasting countless hours on the phone with unprofessional, time wasting employees. They told us they didn't send a check and won't be sending one. They lied to us and entangled us in their web of lies and asinine, time wasting customer support, playing ring around a rosies. It's been over a year and still haven't seen any money and they continue to harass us.

DID NOT tell me about promo rates etc. I asked repeatedly if rate would go up. They said no then raised my rate! Tell me later it was a promo rate. Even had a chat log where I asked over and over will the rate go up, they said NO!

Comcast, your service really makes you the ABSOLUTE worst company ever! I can't understand how you continue to succeed in business by providing the worst of the worst customer service I have ever seen. No one can help solve a situation, you need at least 10 phone calls with multiple hand-offs where you need to repeat your story again and again and again... well you get it. I am sure you have all experienced it.

I had a tech come out to my house in Jan 2015 to install internet. When all done he cut three cable wires that were next to the splitter that I ran under my house to set up the TVs when I rearrange the furniture in the living room and one in my daughter's room. When I called to tell them they cut the cables. They told me I'm a priority and someone will contact me within 24 hours. 24 hours passed I called again. They said the same thing. I waited for phone call nobody called. I called again they said they will have someone come out and fix it. Then three days later I get a phone call and left a message saying that it's not their job to fix it. I need to call DISH the people I have my television provided through. I told them that she is not the one who cut my cable wires for my television. Comcast did it. Comcast needs to fix it.

Every night my service dies and I have to call Comcast XFINITY to have them reset it! It is costing me a fortune on my cell phone! Comcast has no clue why and will do nothing to keep me online! I have had this problem for months and ** has even left messages for ** asking for help but nothing! Still no service in the evenings! So what does one do! I plead and beg but nothing! I am wasting a lot of money trying to keep Comcast XFINITY on line and for what? Bad Comcast!!!!

March 5, 2015. I have had service with Comcast since 2008. The customer service reps and supervisors are very rude. If you have questions about your bill, no matter who you talk to, you get a different answer every time you call. I have been trying to get my account since January 15, 2015. I still have not gotten it resolved. They overcharge for their services. You would be better off with Suddenlink, DirecTV, or DISH Network.

On 2/24/2015 I made a payment to Comcast for a bill due in the amount of 280.00$. I thought that was very high for a cable bill when I barely watch t.v. so I decided to contact them and see if I could reduce my bill. I was planning to downgrade but the rep says that they had a special going on for Colorado residents and it should also reduce my bill. I agreed and set an install date on the 2nd of march. When the Tech came out he installed some of the equipment, but two of the boxes he had were lost in the system and he could not activate them. After he left I tried to connect my video game system back and realized that he left with my HDMI cable. I called Comcast back to get the last two boxes and they told me I could pick them up from a Comcast center or mail them to me for an extra charge of 17.00$.

It is quite insulting to be told to be fair in the account, when their customer service representatives have been nothing but fair!!! In addition, 'Angry' in the rating is an understatement. I am beside myself that I was transferred over 9 times!!! I spent a total of 5.5 hours on the phone until I finally got a supervisor, who was not understanding at all, but was able to explain that it was my property management company that I needed to speak to for services. This is great info, if I would have received it from the 1st rep, not after 5 hours of being on the phone and speaking to the 9th rep. Overall, this is the worst service I have ever received; the reps don't know anything about other departments and do not follow through. They are happy to transfer as soon as they can. Certainly they do not go above and beyond. They are unwilling to help and incompetent!

For a service that I pay for I would expect it to work when I choose to use it, I never had this problem when I wanted to watch a movie on Dish, and when you call customer service forget about it. Comcast what a joke.

I cannot count how many times I have problems with either my phone line or internet. Call customer service and reset refresh no fix. I have turned in my modem 4 times within 2 years just to receive a refurbish equipment. 7 years with this company because it has monopolized the entire state of Texas. Channel television package each month channels disappears yet paying the same price. This company is disgraceful you call customers service and they hang up on you if questions are too complex. Now I have to wait a week for a technician but my bill still has to be paid on time. I wish verizon fios was offered in many market at this point.

In December of 2014 I set a payment arrangement to cover my bill. I was going out of town for the holidays and did not want to forget to pay the bill. The payment arrangement was set for December 21, 2014, my bill was due on the 26th. The funds were removed from my account on the 14th of December and again on December 21st. I called Comcast, explained the situation and was initially told there was nothing they could do to refund my money! SERIOUSLY? I work in customer service at the management level therefore I know there are ways around policies.

Comcast XFinity TV complaint. After issues with digitizing and tiling since November 2014, an appt was scheduled for 02/28 after an online chat session 02/22/2015. Here's the sequence of events, and no resolution to date.

My Comcast "nightmare" began January 16, 2015, when I signed up for new service. **, salesman with Comcast at 5720 Asheville Hwy, Knoxville, TN 37924, explained a two-year plan but later I discovered he signed me up on a six-month plan? He quoted me a price of $125.64 a month. I have called him six times and left message on his CELL PHONE (his office does not take INCOMING phone calls?). It took three scheduled service calls to finally get an installer out. I spoke with ** in Stone Mountain, Georgia three times when they tried to change the third date to a FOURTH date. I demanded they keep the third date.

cable company to be allowed to mislead seniors, take advantage of us. Need help in resolving this.

I have dealt with plenty of Comcast's/Xfinity customer service and technicians over the years. Yes, there were plenty of times where the reps were rude, not knowledgeable and I don't even want to mention getting stuck in the IVR maze and transfers. This is my first public review and complaint about them until today. Today their negligence and complete disregard for their customers pushed me over the edge. We manage IT services for many companies and municipalities and utilize Comcast for transport and service where needed. We deal with Comcast customer service on almost a daily basis.

We had our service transferred from one address to another. Comcast failed to bring the billing info over to the new account. We contacted them to discuss the fact that they were charging us $200 in "Non-Returned" equipment (which was used at the new house and installed by their technician (an additional $200 for the "installation" when everything was already set up from the previous tenants). They still did not set up the new account with the auto payments so they turned the service off. We decided to go with a different provider because of the incompetence and because after we moved, the internet was so slow at the new address that we couldn't stream anything because of "Buffering".

We were with Comcast for 3 years. While they are a very efficient company to provide service, we just had a lots of outages. Our subdivision is 26 years old and I feel the cable is being compromised by its age to provide a good signal. We always had a good rate for our Triple Play Service, but reliability was main reason to go with another service. We also had a tremendous with the Scientific Atlanta Equipment. In 3 years we had at least 10 HDVR's to be exchanged.

I wish I could give it 0 star. The customer service is just non existent. Every time I call for any technical question, they start trying to sell me their crappy additional services that I don't need. My bill has been constantly creeping up with no explanation whatsoever. The customer service is rude and incompetent. The worst part I don't have that many choices. I had Time Warner when I lived on east coast. Their customer service couldn't even go in comparison with Comcast. This industry is totally monopolized.

Called on Jan. 30th to discontinue service. The retention dept. gave me discounted rate of $49.99 so I remained a customer. During this call I was disconnected once & received no call back. Called today as my invoice doesn't reflect the promotion. Was told there were no notes on my account about the promotion & they couldn't honor $49.99. I was transferred to the retention dept. & again was disconnected. Still haven't received a call.

I cancelled this account long ago at this address 2801 Fruitville Road, Suite 150, Sarasota, FL. I called last month to get this straightened out and I keep getting invoices, previously it was credits. I am getting fed up with this, I keep paying thinking this one is the final payment.

Had internet connectivity but host dropped while I was on the internet. Waited about 30 minutes before calling to report the problem. Finally got a CR who spoke very little English and was very hard to understand. Explained over and over what the problem was but he insisted try a whole crap load of things that would make him feel better. Obviously, nothing worked because he couldn't understand the problem. Eventually put a different CR on the phone. He also spoke very little English and was dumber than the first CR. Had to explain the problem over and over again. All he could provide was for a home service call so a tech could tell me what was wrong "with my equipment". Very rude. Agreed to a tech coming out, but the first available would be in 4 days. I requested that they send someone who was familiar and understood the English language.

I recently received this new internet modem. I call Comcast and they said to just activate and nothing would change to my bill. Well, all the modem does is hijacking my browser to the Comcast activation page. I call Comcast tech support many time and nobody was able to resolve the issue. I give up and return the modem to Comcast. Next thing, my bill goes from $88 to $137. I call Comcast and they say they will adjust back to $88, well. Today I receive another TV remote which I have no idea why it was sent to me. I check my account online and it said my balance is $131.06 due in 6 days.

Trying to set up new service, and see what deals were available. First the number we were given went to a line trying to sell several services before patching through to Comcast. Once we called the correct number, the customer service agent (Sasha) was nearly rude, talking over me, and trying to sell me things I had no interest in. I told her so, and she backpedaled, quoting me $10 more for the service than their website offered. I told her I wanted to hang up and call back.

I have been trying to cancel my service since Jan 10, 2015. Returned equipment to a store in Naples FL on the 19th. Woman told me as there was a 45 minute wait for receipts to leave equipment, it will be scanned. They did not scan one of the pieces I returned (they show one piece of equipment not as returned). Therefore, they are still billing me 79 a month. Now I am waiting (again) to see if they can find it. Otherwise I'll need to pay 320 for a tiny piece of equipment or pay the 79 dollars a month I expect into perpetuity! Never return equipment to a store unless you plan to wait as long as needed for receipt. Don't listen if their employee tells you a receipt is not needed. This is not a responsible system.

I have had Comcast/Xfinity for the last couple of years, on and off. My experience with their customer service has been horrifying. Unable to get a person on the phone, long waits to get a representative to assist me. Customer service out of the country with little experience. Customer Service in the USA not properly trained to handle complaints or well equipped to service clients. My internet has not worked properly in the last three months, I have called almost every day and I am unable to find someone to actually assist me. I have been unable to receive a credit on my account and have had to resource complaining on this site to see if something is done. Why do they let companies like Comcast operate? Is there no regulations on service?

Cable went out on all TVs and was told that there was a problem at the pole outside. Called over 10 times and told we were next on the list or would come the next day between 8:00am-12:00pm. Never showed!! It's been 2 weeks now and still no service. I have called the 800-Xfinity line and even talked to a supervisor. Nothing but lies!

My experience with Comcast has been horrible. They are deceitful and predatory. They lie and just want to find ways to trap their customers and take their money. My latest episode started when I went to take my ex wife's name off the account. I was told I had to open an entirely new account and start a new two year contract or pay a $1,100 early termination fee. I was already on the old account, I just wanted to take my ex wife's name off. I was also told I had to schedule an installation, which would cost me $100. What are they installing? I am keeping everything the same, just changing the name on the account. I scheduled the installation twice and they missed both appointments. Then they shut off my service, including my home phone without telling me.

I have had service with Comcast for nearly two years at this address and from day 1 they have failed to fulfill pre-arranged commitments, constantly failing services. It is always something, cable, Internet and phone. I pay my bill religiously and am never late for a payment. Finally yesterday when a scheduled technician failed to show for an appointment, I called and was moved between three separate people to file my complaint (all of which are out of this country and barely speak English) i was lied to and patronized and excuse, after losing my patience I spoke harshly and hung up. He continued to call me back, I answered and said that I refuse to have anymore of a conversation with him, he was to leave a message on my voicemail with a new time and date for appointment, I would be here.

Comcast technician came Thursday 19th, the signal was dropped to a lower range, and because this we were able to take seldom breaths, we still have our property been invaded with not only my tenant's signal, but also with the "XFINITY INTERNET" still surrounding very strong in my property. When I asked the Comcast technician to turn the "XFINITY" signal off from my property, his answer was "NO MATTER WHAT I DO THAT SIGNAL IS GOING TO HAVE TO STAY IN THE AIR" But I reminded him: But you are in my property and either you, your company, or whoever did the installation asked me to process it that way, with two strong signals surrounding all the way to my closets and fading away every signal it founds in it's way up to 300 ft according to the same Comcast Techs. I compare this a microwave running constantly, and their modem is HOT like an IRON!! I still want those signal away from my property.

List of issues: They broke my 2 year contract arrangement and started charging me 50 dollars more than the agreement after 1 year of service. They came and took their equipment after cancelling service and charged me for it anyway. They charged me for an additional month of service I never even had. They were consistently rude when I called for assistance. I hope they go out of business. I WILL NEVER USE THEM AGAIN, even if they become the sole provider. I would burn in hell before I even considered using them EVER again!!! I HATE CRAPCAST!!!

I received my latest Comcast bill and noticed that it increased by $15.00/mo. I called Comcast and ask why and they told me that my Bundled Promotion Service has expired. I said ok, the agent continued and told me that they can help lower my bill again by finding another Promotional Offer. He told me that they have a new promotion that will last for 1yr and cost me $117/mo. I said that's reasonable, but he told me that I would have to install a new modem, or I can buy the same and the lease on the modem would be taken off, so my new bill would be reduced $10 to $107/mo. I told him that my current modem is working just fine and I do not wish to lease another modem that I would not need. He put me on hold to ask the tech dept if I would need to install the new modem, the answer was no.

I have been waiting for about six months to get Internet service and TV. I have been paying for this service for over a year and have not received my services. I call just about every day to business Comcast. They claim that they're all about us-- the business owner. This is a lie. I still have no Internet service. I just got my business phones turned on yesterday. I've been out of business for four days because Comcast business keep screwing up. I try and I try to contact the stupid people to fix my services or stop charging me. They do not return my phone calls and I am always disconnected or passed on to somebody else who does not speak English. I would not recommend anybody get Comcast business service. I would probably have to refer them to AT&T.

I recently had issues with our cable service at home. Contact 1 - I called the 800 number and was unable to resolve the technical issue remotely. The online tech support said to either call back to arrange a service call or take all the equipment to my local Comcast Center for replacement. Cable reception got even worse following. Contact 2 - I called for a service. At that time, I could not get through to arrange service - nothing but recorded messages. Contact 3 - I headed over to the local Comcast Center and arranged for a tech to come to the house.

Should be called comcrap. Five computers crashed due to a password protected box. We did not password. No outgoing line on phone. Wanna call 911 you can not. No help. No service. They are junk. Pay a bill and get nothing. Same show on TV for years. Got basic but being billed for over 200.00 a month. What a joke comcrap is.

I have been a long time Comcast service user. I was buying a new house. I called in November to get a plan to transfer service since I was moving in December. Was told it was all worked out, all my equipment would transfer over, service would stop at the old house and start at the new house on Jan 2nd. Well of course non of that happened. When I tried to install the new boxes, none of them worked, the Internet did work. The service was still on at the old house as well, I was promised I would not charged, but of course I was.

Unprofessional swindlers! I disconnected my business lines as our home business was no longer in tack. I disconnected our home landline and only wanted wifi. I was sent a contract to disconnect the lines and was unaware it would bind me to run my wifi through Comcast Business instead of Comcast Residential. I was not told of the price difference between the two and did not read the contract. My bad. I was told it was to be signed to disconnect the lines.

Moved from an apt to a townhouse I purchased. Comcast was supposed to do installation 2/2/15. Today is the 24th and I have just been told they won't be burying the cable that precedes installation until 3/2/15. I have not had Internet or tv for almost a month!!! Customer service is appalling! I have probably called company 20x's, been on hold for 8 plus hours, been disconnected, bounced all over the place, promised supervisors would call me (which they never did), technicians have showed up 2.5 hours past promised window, etc.

I went without internet from February 14th until February 24th. I called them on February 15th, February 20th and February 24th twice. They acknowledge that there was a an outage in my area all the way up until today, and now they won't acknowledge it at all. They won’t credit me for being without internet service for 10 days, they are saying that I never called them, they have no records of anything. However, I have records because I recorded all the conversations. When asked who I could let listen to such records they told me that they couldn't use my recordings, they can only use theirs. Very very very horrible customer service and business practice and skills

No one never told me that it is so easy getting into Comcast home security contract but hell getting out. The goal is to keep you and the contract as long they can so every little change you make to your account your home security contract starts over. Comcast it would be nice to let your customers make changes to their accounts. People's lives do change you know. I hate Comcast.

This is probably the worse company I have ever dealt with. I have been paying for a service that I don't fully have. They have taken money and want more based on false send backs to my bank account. Customer Service does not care what you want. Service is spotty and they don't honor anything. Unfortunately they hold the broadcast rights to the area sports, but even then I could probably save money and go spend at a local restaurant rather then these people. I do not recommend this company. It's a trap and the more time goes on, the worst it gets. I have tried numerous times to get through what I rightfully should have and what I have been paying for, but keeps getting worse. They have no problem leaving you on hold for hours - TERRIBLE.

Horrible service but would not let me disconnect. Supposed to then keep me suspended until June 2015 but just started full billing me back to November!!

Refuse to give you another $1 of my hard earned money. Not only are their services limited and unreliable. They are rude, will rip you off on your bill if you do not pay attention to it, and make promises for reimbursement in return is just another lie. Everyone has had some type of unfortunate encounter with a Comcast representative. I have never had so many issues with them like I've had since we started in Aug 2014. I entered a ticket for what the Comcast rep called a safety issue that would be handled within a 24 hr time period. The wind had knocked the wire from the outside of my house and it was lying across my yard, the street and neighbor’s yard.

Comcast must be the most incompetent company I've ever dealt with!!! I never write these types of reviews, but I already wasted so much time with Comcast, that I may just as well waste more to let others know to stay away from them if they don't want to be frustrated by their incompetency and lack of customer service.

I signed up for Comcast's xfinity internet and cable TV. Internet was slow. I could not stream videos online. I called customer service. They said let the video upload first, then watch it. The cable TV reception was poor. We could not watch movies on cable without losing a picture (any movie any channel). I called customer service; they restarted the equipment and told me to wait for 2 hours then use it again. Restarting the equipment did not help.

I had been a customer of Comcast for 8 years and until we moved we had not experienced much in the way problems with internet and On Demand. When we moved into our new house we started getting intermittent internet connections. We also started having problems with On Demand access. Every time we had a problem Comcast said they couldn't duplicate it and there was nothing wrong with the service.

I had decided to bundle my phone, Internet and cable in order to reduce the separate amounts I was paying for all three. Comcast contacted me about this and I was on the phone with a representative for 30 minutes just to find a plan that could work for me. We arrived at a $180 monthly bill, still high but better than what I was paying. At no point was I told the bundling would create additional one-time charges, replace my existing DVR box and remove HBO from my channels.

I negotiated a new contract with Comcast cable because my 99 plan became close to $200 over a period of a year. For the third time they will tell you that I was on a special that I never signed up for. When I called to cancel Comcast cable the supervisor came on the phone to convince me Tuesday they will give me a $99 plan for 2 years and my bill will not go up. I agreed. I received after one year of being in a two year contract bills with taxes $119 only lasted a couple of months. I notice my bill went up three more dollars. So I was paying $122.00. By the time I could call them in the next two days I received a bill stating that I owe 124.00 next month. While talking to an agent she stated that they are allowed to raise my bill while being in a two year contract. He referred me to the next person who told me I did not have a contract.

My internet goes out a couple times a day. I have to turn off and on the modem. This drives me crazy. I HATE Comcast.

My bill gets higher by the second I get my bill that should be around 70$ but comes out to be over 100$. My first bill was crazy. The second one has all these new changes that I didn't ask so my bill is higher than the first one. I need my internet services but don't want to be stuck paying for something that I did not ask for.

Have been a Comcast customer for 25 years at this address. The cost rises and rises with no notification. Today I came home to no service and when I called they told me I owed $90 from four months ago. Really? News to me. Transferred to a different department rudely four times, finally found Julie who had my service turned back on before the end of phone call. "Apologies, our mistake." It was an automatic mistake????? WTF?

I have been battling with trying to get service from Comcast. I have been transferred, hung up on, disconnected and treated horrible. Every time you call back the person says "I am sorry" but does the exact same thing the previous rep did. They can't effectively troubleshoot the problem, then sent out a tech. who said they would come back because they had another place to be and that was after a no show the day before. Got my bill and they had the gall to charge ME for a tech. who did not fix the issue.

Comcast failed to tell me the small boxes won't provide me with all the channels I am paying for. I pay for Preferred the small boxes in my room only provide me with the Starter package channels due to box limitations (I was told the only difference for the "cheaper" boxes is NO on demand or channel guide). I got over it and one day I was watching tv and the tv stopped working with a message "One Moment Please Channel will be available shortly Ref S0a00". I called tech support they couldn't do anything. They mentioned they HAD to send out a tech "on-site" and they MAY or MAY NOT charge me 70 dollars for the visit. I told them I didn't do anything wrong mess with the cables or do anything and they still wouldn't change their mind. The ONLY option I had was to subscribe to the insurance for like 5 dollars per month to not pay for future tech visits. How does this help? I'm looking into Dish and Directv now.

I'm a new customer and formerly with AT&T U-Verse. For almost a week I have been cancelled installation of my cable and internet. It makes for long lonely nights without a source of entertainment. I was rescheduled for the third time from tonight to two nights from now. I am at my wits end repeating myself. I feel I should receive better care than I have and more importantly have had my services installed by now.

When I was with Comcast they coerced me to set up two accounts so I went from just Residential to Residential and Business. My bill skyrocketed and I was double charged for things like the phone, which was on both plans but bundled, so I paid for it twice. I had so many problems with them and because of the cost I switched to another vendor. I just received a bill this morning for $3,027.78 and I was floored, to say the least. I called them as soon as I could and discussed this with them and they did not budge. When I ended service with them I was not told about any loophole that would cost me this kind of money or I couldn't and wouldn't disconnect with them. The amount itself is incredibly high, even if in the fine print, which most people trust and don't read, if they are like me. The charge was over $2,500 and I suppose late fees incurred as I don't remember getting a bill or didn't open their campaigns to get me back until this morning.

I recently ordered Comcast ONLY because I couldn't get AT&T in my area. I order online thinking I could get a better deal but I was wrong. So I get my bill about 2 weeks later and it's $259.36!!! They charged me $112.00 just for the installation fees. I called to see what could be done about this bill and the only thing they could offer me was free movie channels for 3 months. Comcast does not care about their customers at all. All they want is your money!! They advised me that I could have did the installation myself but I NEVER received that option online. Comcast is the worst service I've EVER had!!!

My internet key sticker on the bottom was worn out, so I called customer service and was put on hold for about 30 mins. Finally someone got to me after a half hour. The person couldn't even speak English. After being transferred to another person that also could not understand, they transferred me and by the third time the person was at least semi fluent in English. I had to give them a list of my address, name, phone #, SS# and account #, for the woman to tell me it was located under my modem. I told her I knew that but the sticker was worn out. Then she said she can't give me that # over the phone. But yet they needed me to give them my SS# over the phone to someone in Abu Dhabi. I hope more providers start entering the market where I live. I will never come back to Comcast again.

I am so angry at COMCAST. No wonder their customer service reviews are horrible. I went to pay my bill online today, and it said that I wasn't an authorized user. Odd, because my name is the only one on the account and my social security number, etc. Somehow they screwed up and listed Chad (who they have no information on) as the Authorized user. I explained that I had this service when Chad moved in, and we added him only with an email address, but I pay the bill and am the only one listed on the bill. Seems pretty simple. So how come when I go to pay my bill, Chad's email address is the authorized user, and they won't accept my online payment.

I called loyalty dept. to help lower my bill or find a promotion. The man that talked to me was very rude, eating at the time of supposedly helping. And when I explained I always got a discount because I am 73, live on very little ss money, and am permanently disabled, he had some smart comment that made me feel that this is not the Comcast I used to know. I have been with them most of the almost 30 years I have lived here in Maple Valley and I should be treated like that??? I called Comcast and complained and they told me someone would call me back. That did NOT happen. I have been searching for other sites but can't do it for long. I AM EXTREMELY DISAPPOINTED AT COMCAST, THEY ARE NOT FOR THE CUSTOMER. THEY ARE ONLY FOR THEIR 'MORE MONEY'. TO HELL WITH CUSTOMER SERVICE.

Xfinity's app for the home security is just plain horrible! The time it takes to view cameras is too long! There is a 7 second delay, so one can actually walk in door without being seen! Comcast promotes this home security and yet I have had nothing but issues, constantly need to be reset. If by chance the alarm is set off, NO ONE from Xfinity calls to see if everything's ok! This is the worst home security system and the worst app! I DO NOT recommend!

It is just ridiculous to work with Comcast service. 2 hrs of waiting on call after all the representatives transfer me here and there. When I ask them to connect to their supervisor, rep says they are connecting and then they hang the phone. Each time they transfer the line, you have to go through providing your tel no, name address, last 4 digit social number. Just painful. I'm trying to add a voice mail service. Second. Last Sunday I spent 2 hrs and talk to couple of representatives and at last I was tired and given up. Now, I spent another 1 hour. Same story. Bunch of rep. Comes including supervisor. Transfer me here and there. And of course, I fire them showing my dissatisfactions, and now they just hung up.

My internet service goes down every Friday night between 7 and 9 pm. It has been doing this for more than a month. I have not made a big deal about it. Until I wanted to watch a film on TV. Guess what I could not get on the net. So I called customer service. I spent more than an hour and resolved nothing. I was told that they were sorry, but since I had a connection from his end there was nothing they could do about it. Now, this morning I spoke to them again, I started trying to reach a customer service rep in the US as is my right the Philippine company refused to send me to a US company three times.

This morning 02/16/15 I went out front to throw away my trash, when I opened the lid I noticed about 100 Comcast flyer in there. I called Comcast to let them know. They said they would fill a complaint but I highly doubt they will. I really don't appreciate their employees dumping their business flyers in my garbage!

I had asked for a new installation and activation of their triple play (tv/internet/phone). This person had no clue, he started in attic because he said that the wires were coming down the walls. He obviously doesn't know that houses today come pre-wired. After about 3 hours he got the tv and internet going, but has now lost the phones. He said that he would go outside to see about the phones, instead he got in his van and took off. Comcast said that the best they could do was 2 weeks to come back out. It was then I ripped out the entire installation, and then found out that not only did he not complete the install, but had lied and said it was done and had scheduled a time for the lines to be buried. He also had broken the outside phone box lock and just left it wide open, so any rain, snow, etc could now get into it and cause more problems.

Everyone who reads this... DO NOT... Please DO NOT... subscribe to Comcast. They are the worst cable company I have ever dealt with in my life. I moved to Oregon over two years ago and found that Comcast is the only cable provider (other than Dish and DirecTV but I've heard satellite does not do good in Oregon winters and high winds). We have had Comcast since November 2012 and moved to a new location in June 2014 and had our Comcast services transferred... or so we thought.

First off, this idea of a publicly access wireless gateway is a REALLY bad and terrible idea. Too many security and potential LEGAL issues. Unfortunately, I was force to "upgrade" to the XFINITY wireless gateway. It took "an act of congress" and I am still not convinced that that portion of the gateway is turned off. Very bad idea, indeed. Because I was forced to use this wireless gateway, Comcast has charged me an extra 145 on my most current bill. RIDICULOUS! I did all the work and they have the nerve to charge me extra??!!! I am not impressed at all.

I have had nothing but problems with Comcast 'xfinity', not only with customer service (or lack thereof) but with Comcast's refusal to all paying subscribers to stream to wifi devices such as Roku. Their competition has no problem doing this, yet Comcast refuses to provide the equal service of their competitors. In my research, it's become apparent that in general terms, when you subscribe to Comcast, you are getting less service for more money. It's sad that in most areas, you only get once choice - if my area has Verizon FiOs, you bet I'd be switching. There needs to be serious change in how these companies are allowed to operate, open market competition is the answer. I love to see a la carte purchase options as well.

Why does it take five appointments and a dozen calls to get service? I have had comcast for many years but they contract with untrustworthy technicians. On this day I have been waiting and given a third time for which I can expect the tech to come to my home. I haven't even taken into consideration all the snow we had had in Boston but everywhere I look I see XFINITY trucks but they will not come to my house. I had one lie and said he came but nobody answered the door. Fresh snow had been falling all morning and there were no tracks indicating that someone had been to the house but this is acceptable!

Comcast has missed over 5 service calls in past 6 days to come out for a simple HD box install. They NO SHOW and DON'T CARE. My self and fiance have been on phone with customer service, managers, supervisors for days. NO ONE is keeping their word about fixing this simple issue. They keep bumping out my HD box install date. We have taken time off work and have spent hours on the phone with them and getting no where. I filed a complaint with the BBB. This is UNFAIR!!! Comcast does NOT care about their customers or their time. And I have been with them for over 20 years. Sure they take your money every month But they won't help you when you need it!! Thanks Comcast for ruining my Valentines Day!!!

I have Internet and TV with Comcast. I was going to cancel Comcast TV. Disconnected everything. Called 1 last time. Agreed to new lower final TOTAL rate of $64.99 for 1 year (plus tax), 79.99 year 2 plus tax, and 104.99 year 3 plus tax, all with no contract required. Talked with Aika on 12-17-14. Was cheaper considering they were going to up my internet only service.

Comcast customer service is horrible. I've called and ask questions and have been hung up on transfer with out knowing.. I told one rep that I was transfer to make a payment arrangement, she told me true statement wrong department and silent, next thing I know music and call transferred. Even the supervisor are horrible. Whoever ceo, they need to clean everyone out and do a re-hire. This is not the first time that I've had to spend 2 hours on the phone just to resolve one issues.

This time I got the required cable box and it was packed without the power cord or the HDMI cables. The box did not work and I spent over 3 hours with the representatives trying to activate it. Some of the 5 people I talked to gave long explanations of paragraphs length when 1 sentence would have explained the problem. Finally I was sent to the activation department 3 times including a 15 minute wait to see if the box would turn on when the final customer representative told me "Not to worry, I will go back to store and get a new box." I was told to make sure it was tested before I bring it back home. If you are in a monopoly situation, check everything before you leave the store. This is not AT&T folks.

Comcast is accusing me of not paying my bill when I paid my bill using the same method each time and twice 2 payments were returned and now I am on restrictions. They wont take any more payments from me with a debit card or check and I have been red-flagged and all I tried to do is pay my bill. Comcast did something wrong on their end processing the payment and I get penalized. It happens to me all the time and they do this all the time. I am fed up. After they do the investigation I will terminate my contract with them. Terrible service.

Comcast has the worst customer service of any company I have ever dealt with... I upgraded my package.. They were supposed to come out today and install my new boxes... I called twice this morning to give them and confirm my cell # as I was at work.. Comcast promised on both occasions when I called this morning that the tech would call me on my cell to let me know he was on the way so I could meet him there.... I waited the entire two hour window for the tech to call me. When I decided to call to see where the text was, I was told by Comcast they text called my home # knocked on the door and then left.... I clearly told Comcast on two different phone calls this morning to have the tech contact me on my cell when he was en route??? All they could do for me is just reschedule??? Worst customer service ever!!!

The advertisement showed a price of $49.99 w/o a contract for TV and Internet with a download speed of up to 100 Mbps. This is a BIG JOKE. After dealing with the Internet going down every morning and coming up late afternoon I did a speed test and found one night I got a speed of less than 1 Mbps on download and the next day a download speed of 3 Mbps. I called customer service to find out what the contract speed was supposed to be and was told I was to only get up to 3 Mbps download. What happened to the up to 100 Mpbs? Is this just a come on to buy extra equipment, higher contract fees? I had DSL for 10 Mbps and was down only 4 times in the 5 years I had them. I am sorry I switched to Comcast.

First when the installation guy went to my house, was very unrespectful with my wife, she asked some questions and he responded very aggressive and when she asked to please show him how to connect the Wi-Fi to the iPad he got very upset because he didn't have time for that and we should know how to do it. Then on 06/09/14 I called about the channels were not the entire package I order and they were going to give me a free month, they never did. Then on 06/10/14 I called at 8:12 AM and spoke with Briana to cancel the service, she said she could not reimbursed me for anything, she told me to return the equipment, and I did, they made me go to one of their stores because I couldn't return it via mail.

I was promised to have 50 mbps download speed when I called to have the service a few month ago with an advertisement price. I then found out that I got 25mbps, unless I add money to upgrade. Later, I called to complain that I only got 5mbps every evening by using online speed test. My cable modem is brand new with docsis 3.0 requested by Comcast. One rep told me that I should get 25mbps. She sent a technician to my home. The technician told me that there is nothing he can help because there are too many people using the internet in our area (about 600-800). The internet is shared by everyone who is using the Comcast. I was supposed to receive 3 mbps up to 25. He also told me that he will not charge me the $70 service due to the customer service reps lack of the knowledge.

Terrible customer service. Slow, unresponsive, combative attitude. Price gouging rate hikes after "Promo" rate, I think due to the Monopolistic tendencies fostered by not enough competition. We need more telecom competition to foster responsive companies to consumer service and appropriate pricing.

I have been with Comcast for over 10 years and I have had nothing but horrible service. Had to contact Comcast for unexplained charges almost every other month, takes them 6 months to resolve one charge. Horrible service ever. Wouldn't recommend them to anyone.

We have been chasing these people to come out to our house to set up wi-fi. We paid them a deposit 2 weeks ago. We asked that the tech call us 30 minute to an hour upon coming to our house so we can make sure we are home and put our 2 pitbulls away. The first appointment, the tech calls us to tell us that he is at our house but we weren't home. The second appointment, the tech comes out but needs a supervisor to come a look at telephone pole promised us that the supervisor would be out the following day... well surprise no call no show!! Called on Monday to reschedule for Wednesday. The third appointment, we get no call no nothing. When we call to ask what happened we get told that the tech came to our house but we weren't home! LIKE WTF!!!!

Had one account then Comcast changed software and assigned new account numbers and payment dates. BUT they split up my equipment into two different account numbers and there is no possible way to remotely understand bill or how/why this was done. Called and tried to resolved this three times - the first time they said to disregard second account (Angel 11:20am 1/22). Local Office said they would look into but don't understand either. Chat Line a total waste of time and I screen shot the conversation so you can understand my frustration. At this point I am ready to tell them to pick up all their equipment because I am sick and tired of having the run around every time I have a billing or equipment issue.

Ongoing problems with hook-up, requiring 2 visits and continuing problems with playback and full usage of all x-box features, including audio or play for either recorded or on-demand programs. More significant, problems with playback of either previously recorded programs or the same program, which accessed after being unable to review what was recorded, or the same TV program available, per the Comcast box, on their own network recordings, which are not watchable due to problems with both sound and video "hiccups", or gaps.

I decided to switch to Comcast for my TV service about 6 months ago. In doing so I asked about Senior discount because I am 66 years old, I was told that they do not have it here in Philadelphia, but they do in Jersey...does that seem fair? What do you think? How can we get a discount for seniors here in Philadelphia? Thanks.

I ordered Comcast Service and had the equipment mailed to me and I elected to install the equipment myself. Comcast turned around and charged me for an installation fee saying that a technician installed my services. I called the billing dept to go over the bill because not only did they fraudulently charge me an installation fee but they also charged me for a Promo of a free xfinity DVR box which was supposed to be a free promo in my area for 12 months. The billing agent was argumentative and very unprofessional so I asked to speak to her manager. She told me one was not available and asked me if I wanted to speak to someone in sales regarding the promo issue. I said yes so she transfers me back to another billing agent who then informs me that the sales team was not even in.

I hate Comcast. This is my first time actually using it and I was home and they said the tech guy was waiting SO I went out and no one was there. I don't want them to come install it anymore. I have waited a week for them to come and they lied. I was home, liars. I HATE comcast.

There was a outage in my location. I called Comcast to see what was going on and how long the outage was going to take (I worked from home on this day and the Internet went out at 2:00 pm). I was informed that the outage was going to last until 11:00 pm. My response is how are you going to have an outage for nine hours and don't notify anyone. Comcast responded "This is for you... this will make your service better."

I have had to call his place 5 times in one day - only to get 5 different answers. The customer service that I received was horrible. The customer service reps. are rude and untrained. I am sure a group of monkeys could handle the calls better than what happens over there. I get a massive headache each time I call. No one there know what the heck they are doing. I was told that they don't even have a collections department that can help you set up a payment plan. So they lie to their customer over and over. The Worst!!!

Comcast is horrible! Their service team is rude and not helpful. I was being charged for boxes I did not have and it was impossible to get a refund. My phone line would not work after 3 months and I was stood up for a service call twice. On the third service call, I called the day before and they had cancelled it and not told me. They said the only way they would refund me the 3 months of no phone service was if I kept my service but that's not going to happen. Moving to Directv!!!

I've had the worst customer service experience with Comcast. I've been trying to resolve a billing issue for a month now, calling almost every other day. The representatives are the most incompetent people I've ever dealt with, considering I've spoken to at least 12 of them. Twice I was put on a list to be called by a supervisor with NO call back. Apparently I was cut a refund check and was not told by anyone about this, especially since I wanted a payment reversal to a different account. So, really nothing was resolved. It was like starting from scratch with each phone call, and one representative would claim they couldn't look up my old accounts while another (yesterday) looked it up with no problem. Sadly, I have no other choice but to use Comcast - I'm looking into other options so I never have to speak to anyone from that awful corporation again.

I have had Comcast since my old apartment in 2013, and was told my contract would last 1 year, and now I am being told that my contract is for 3 years. I was given a quote for $134.99 and now my bill has more than tripled to $400.00 in less than a month. The initial service tech that sold me the package told me that my bill would only up $10.00 if I upgrade to the 360 package. i asked him if there would be any additional fees he told me no, so I told him ok and then he came out to my house told me that he would not install my camera unless he could put them in my bedroom. I instructed him to leave or I would call the cops and he left. I notified Comcast of the issue and they told me they would have someone call me, no call and send another service tech to my house.

I've had 3 issues in the last 2 weeks, one resulting in me having to take my "new" system in on Saturday to be able to get a new box so I could have my Super Bowl Party on Sunday. While the "phone" people are genuinely nice, the outlet centers are RUDE and messing around (to be nice) while hordes of people sit in the waiting room to be taken care of. My problem still exists and I am going to find a way out of this bull...madness. I have been a Comcast customer for 7 years and this last 6 months has been a nightmare from hell. I am done.

I have been with Comcast for 15 years and no one could tell me that Comcast was a bad company. It surprised me when I called to pay my bill that was a total of $326.00. First, when I spoke with the rep. she stated that my account was $326.00 past due WITH an attitude and the correct amount that was past due was $48.00. When I stated that I was going to pay $300 and pay the rest later she became even more condescending and tried to set up the remaining "$26.00." I wouldn't have mind but her attitude was so ugly that I asked her if only paying $300 was a problem. She ignored my question and said "What's the card number?" And the attitude goes on.. I gave my payment information but as soon as I got off the phone my internet turns off. When I tried to call back on my house phone, my phone would not work.

I have been having some issues with Comcast customer support. We have had service with them for well over 10 years, and our price continues to raise every year! I called to inquire about cutting back at least a few of my premium channels, and they said I would see the rate on the other channels go up, leaving me with the same monthly bill. The CSR was rude, and he obviously didn't care about my needs as a customer. In my opinion they are becoming the worst type of monopoly!

Worst customer service ever. Took over 2 weeks for them to send a service technician out after calling every day and when they do they charged me $50 for doing something they're supposed to do in the first place. After talking on the phone for 30 minutes, finally settle for a $40 credit. They are still getting $10 out of me that I don't owe.

Do not use Comcast. Their customer service is worse than being mugged. I asked for supervisor 4 times and was transferred back into random departments 4 times 2 of which were located in states where they could not even view my information. I had 3 associates from Comcast promise and assure me they would call me back that day and received no call each time. I had a supervisor call me back during the times I told the previous associate I would be at work. I called the number they left me and got no answer each time I called. Comcast is beyond horrible with customer service. If their goal is to deflect you until you quit they've perfected it... The tenacity needed to get a problem fixed with them is outrageous. Not to mention the multiple appts they have missed. I cannot wait to switch my service provider. I would take basic cable over all Comcast features at this point.

Comcast has no integrity of their business and do not make customer satisfaction guaranteed. When I moved locations I got a new account number and sent in my final payment of my old address. 10 days later they had not received a payment so I called and a representative said I didn't have an outstanding balance. After I asked several times to make sure she was understanding me correctly I said okay and canceled my check.. The following week my check came in and it came back to them as a returned check so it showed I had an unpaid balance as well as a penalty fee.. It was then turned over to a collectors agency and I started getting numerous phone calls. When I called Comcast multiple different times each representative said they didn't see an unpaid balance.

Since being a Comcast subscriber in September of 2014, the speeds I have paid for have never been what has been promoted. I usually let it slide because speeds can be an ever-changing and difficult thing technologically speaking. However, there are moments in my service, say, for two weeks or more where I will experience speeds so slow the internet is actually unusable and will in fact go out of service on and off. This will make the internet for those weeks completely unusable at times and probably takes up the better part of 50% of the time it is acting up.

I have Comcast in Cape Coral, Florida and it's been nothing but a nightmare! From not knowing how to take my account off of a seasonal hold, to charging me full price while my account is on a seasonal hold, and then not crediting my account for $292.08 (as of this writing, it's been over 3 months) because they charged me full price while on the seasonal hold when they shouldn't have done so.

My cable never works. The Internet connection is never available. The cable box don't work at least 2 to 3 times a week. I will never use Comcast again. Horrible service. Horrible customer service. Should go ahead and declare bankruptcy and liquidate existence. HORRIBLE.

I am in collections for an account that had a dispute with the return of equipment. They had their tech install new equipment in 2006 when the house was built. Another time they upgraded my equipment in 2011 and replaced and removed all existing equipment in my beach property. Then they removed all equipment in 2014 when I sold my home and canceled the service. They are saying I owe for the equipment that the tech removed from the property in 2011 and that they never received the outdated boxes. They upgraded the boxes so why would I want old boxes and if everything was done by their service people how could I have it? I want to sue COMCAST for $100,000 dollars and have the retainer **.

So thankful I only have 6 months left in Washington. Which means I only have 6 months left with Comcast. It honestly is a terrible provider. At least once a week it "can't connect to the x1 platform." What does that mean? Good question. Can't watch movies, can't look at the guide, CAN'T CHANGE CHANNELS. Seriously, I'm stuck on the same channel now and this is not the first time.. This week. I used to hate Time Warner back at home, now I'm praying for Time Warner. Both crappy companies, Comcast just takes the cake. They offer "streampix," Comcast's version of Netflix. Don't be fooled. No decent movies, they're all 5 years old and not interesting whatsoever. Please search for other options, Comcast is honest to God, the worst TV provider I've ever had, by far.

My service went out on Saturday Jan. 30, called CSR and they said ck connections like a typical scripted response. Connections don’t unscrew by themselves. It was working Friday night. Then they said it was not on their end it must be a defective DVR player. The next day (Super Bowl Sunday) it worked fine all day. I decided to follow up and downgrade to HD box instead of DVR in case the problem was intermittent. I was mislead years ago to have 3D function, this upgrade was necessary. I later found out only a few stations are broadcasting in 3D, because it has to be filmed in 3D. O.k. I’ve been paying ten dollars extra for three years for nothing. Technician said it was not his job to explain recording functions or even offered online instruction availability.

Came to switch a box as instructed. I have to wait for 45 minutes. There is a welcome sign right when you walk in, the irony is, their receptionist are very unwelcoming! It's a shame!

I had my Comcast service disconnected two months ago and Comcast actually owed me a refund. I never received the refund and today I just so happen to log into my account and see a balance of $415! I called Comcast to see what was going on and apparently they FORGOT to complete the process. I was told by the representative that I was lucky I called today because after 60 days, it goes to collections and would affect my credit score/report. Today is day 59. How am I lucky? If COMCAST would have properly done their job TWO MONTHS ago, I wouldn't be in this situation. No, Comcast you are lucky because if that would have happened due to your negligence, LAWSUIT!

Haven't had proper service since October 1 2014. Brand new home and the cables were never run into the house. Had to wait for an outside company to run the cables under the street. First tech damaged the garage walls. Second tech told me he could only put in one phone jack. Third tech had no clue of what he was doing. Fifth tech reset boxes but there was a problem linking the boxes together. Sixth tech hooked up the rest of the phone lines and the additional room outputs for cable. Tech 7 changed output on tv's to HDMI 3. Tells me Comcast has bad software in the Xfinity platform. Service supervisor and an additional tech spent 2 days going through the entire house for over 8 hours and finally found the problems. Meanwhile Comcast wants me to pay for the 3 month's that I had lost service at best. Still waiting for damages in my garage to be paid for.

Have had problems with their connections. Suppose to come out one day and did a no call no show. Been now 2 weeks without service and they are giving me a 12 hour window when they say 2 hours on their advertising.

So Comcast approved me for service after several years of not having them. I had to terminate the service for a hardship and I know I had a balance. So when they called me to confirm they say they can not start the service until the back bill is paid. I say no problem I knew I had a small balance like 180. NO!!! they tell me $500 WTF!!

I am very dissatisfied with the service I get. For over a year now I have had lag issues. Over 19 technicians have been to my house all have said it is on Comcasts end and I would need a truck out here to fix it. During this year I have talked to many employees, supervisors even corporate. To date they have not fixed this issue or even bothered to look into it even tho the tests show it is on their end. I do not even get a discount for the issues I have had over the year. But I do get a bill each month for a service I am failing to get.

Let me first say that I left Comcast 3 years ago because their customer service was so poor. But, with internet and satellite from two different providers, the allure of faster internet and lower cost (locked in for 2 years) was quite alluring. They also had a 30 day guarantee which made this seem too good not to try. I went to the local Xfinity store to set up an installation. At the time, I made it clear to the sales person that I would not be porting my phone number off of AT&T until I was sure that all other services were working well. They said this was no problem and I was set for installation on the next Sunday.

The rep who handled my claim put my office building address down as my service address even though I told them the correct address multiple times. So when technicians arrived on install date they refused to install since wrong service address was on file. They also had all of the wrong equipment and were prepared to install the incorrect cable package (the rep and I agreed to a different one). So I was told to go to a Comcast service center and when you call there you are once again dealing with a automated system that directs you to more CS reps. Not anyone at the actual location so I can't be professional and set up a appointment. So now I run the risk of not being able to talk to anyone about my issue when I go into the service center.

Was called by sales to subscribe to internet. Was told that I needed to convert to e-mail billing only or there would soon be a $5 service charge on each account. I have 4. I called customer service billing to cancel postal delivery. I was told that was not true. That if I got an internet account with them that don't call I need to go online and make the change. From the initial communication this person was rude, condescending and made me wonder do they ever monitor these people and who does the hiring. Why do they have a monopoly. Can we get more providers.