Xfinity Cable TV Reviews

They act like they are doing you a favor by allowing you to talk to them. Had numerous problems from bad wiring, to Comcast technicians cutting the wrong wires, to network outages. If I could rate less than 1, I would. Prices too high, services very unreliable, and customer service is the worst. I was finally able to get Verizon FIOS and it is 1000 times, maybe more, better than Comcast.

It's so difficult to reach them. I usually had to 'chat' over my computer and then it's just not personal. Since I could save the transcript to prove what the agent actually said to me, that was the only positive I can offer. Entirely too expensive. Too many outages - I went for almost two weeks without cable once and they never even offered to deduct anything from my bill for not having service.

The field technician was great. However it took 4 calls to house techs who knew nothing before they sent someone out. Since faulty equipment was fixed, signal has been good most of the time. Only one outage which was nationwide. Install easy, programming not as good as DirecTV. Comcast needs to work on their guide. There should be a way to only view subscribed channels.

I hate calling Comcast. Automated menus doesn't let you just choose customer service. Foreigners answering your calls. You can hardly understand them. Cable/internet will go out or put codes up. The cost is ridiculous. Supposedly you're saving with triple play but I don't see any savings and the taxes they pass on are infuriating. Reliable for the most part but will go out for unforeseen reasons.

I was able to negotiate a lower rate subsequent to an unexpected, ridiculous price increase. Internet speed is exceptional, but the value of TV service is pitiful. I have had half a dozen cable providers over the years, and Comcast is the worst value of all - offering fewer channels and no free HD for the highest cost. No problems. Comcast is good for Internet speed, but horrible for TV service value.

It takes a while to get someone on the phone but usually they're relatively effective at resolving issues, except the once a week when their Internet service is down. The quality of services is OK but not great. As with virtually everything else, the pricing is a little steep for what you get. Almost once a week either the Internet or telephone service gets interrupted. The speeds and connectivity vary at times. It's an overpriced monopoly that needs to be better regulated or broken up. You pay too much for too little and weekly interruptions get frustrating after a while.

The only thing on my credit report is from Comcast claim that I never returned a $500 cable box when I cancelled service. It's the worst company in any of the countries that I've lived in. I wouldn't open an account with them if they paid me to do so. Technically, the TV signals were OK. The internet was very slow even when I paid for premium "fast" service. Hugely overpriced. I only wanted one channel that they carried and the minimum I'd have to pay was over $80 per month.

When I call, most times I get someone overseas. That is seriously disturbing. They are very hard to understand and there are too many Americans who need jobs. Great internet service when it works... Very good value. Easy to order on demand as well as changing your services. It seems to be getting better lately. The cost goes up and up till I have to call and ask them to bring the cost down or I will change providers. I Do like that there is no contract.

I was constantly call customer support how always made promises to correct my bill and it would only be for 1 month and the bill would go back up or never be credited. So I canceled Comcast, purchased a box and watch Netflix's, I'm so much happier and I no longer have that overpriced bill. I was always calling in to have my cable box reset. It was time-consuming and a waste of my time. It worked when it wanted to and when it didn't want to, it didn't. We needed more competition in paid tv so that it is affordable for all.

When equipment malfunctions (frequently) you have to either drive miles to the one service office, and wait usually over a half hour in line to exchange it, or pay for someone to bring a replacement to your house. Almost impossible to contact a live service person on phone. Both difficult and expensive to deal with when problems arise that they should correct to maintain service. Much too expensive, but the alternative is "rabbit ears" in my suburban neighborhood. Frequent partial outages of some channels, freezing programs, and deteriorating signals. My recommendation - avoid if at all possible.

They have been quite responsive to my inquiries and the process is usually fast. It is fairly reliable almost all the time. Too much crap is being offered under the disguise of quality programming! We only watch 10 channels at best and the rest is streamed online. I am fairly certain that when I sit down to watch a cable program, I will be successful. Offer a la carte pricing rather than different levels of tens or hundreds of channels we will never watch.

It breaks, they try to fix it. Not including outages. They're not proactive in terms of notifying of outages. You just have to guess that it's not working, perhaps it's a larger problem. Good programs, but the pay channels all have the same programs and run repeatedly the same movies or shows. Nothing much new in the way of new programs. Entertainment value. Price for the service doesn't equal the quality of the product. Pricing/packages are terrible in that new customers get better pricing whereas long-standing existing customers get nothing in the way of a price break. A take it or leave it mindset!! Consistent in the availability area. OVERPRICED PRODUCTS/SERVICES. UNDER-APPRECIATED LOYALTY OF THE LONG-STANDING CUSTOMERS.

Customer support is terrible. Appointments are difficult to schedule. Customer Support personnel will promise you services that the repair person hasn't heard of or be notified of. It usually works pretty well but the internet seems to disconnect/connect at all times. The value is very poor. Bill is way too high. When it works, it works well. But too often the tv freezes up, or the guide has wrong shows listed. Although I complain about Comcast, compared to other cable services I have talked about with friends and co-workers, it seems to be the best offered in my area.

I haven't needed a lot of support. My most recent call was to confirm that I had the latest cable box. The person I spoke to was very pleasant and helpful. I have had very few outages and the system has always been restored in a reasonably quick manner. I am on the 2nd year of a new contract so I get a lot of channels for a reasonable price. When this year is up I will reduce my cable services to maintain a price close to my current price. No problems with reliability. There are services I currently have but I don't use like DVR and many channels I don't watch. If I was paying retail for these services my cable bill would be much higher.

Always solves the problem so I have, to date, no complaints. Most of the time the service is very good with sporadic instances of incorrect programming. Love the service. Most of the time the service is very good and occasionally have to call technical support to cover programming issues. Have complained to Comcast in the past that several times after ordering PPV the station was not programmed as promised. Requested that they improve their service in this regard.

Customer services is OK. Tech support - depends on who you get on the phone. Most of the time it is someone who can only read from a script. We pay for channels we never watch - need a la carte. Internet is very reliable, but Xfinity X1 not ready for prime time. Many system hangups, lost recordings, software hangups requiring almost daily reboots of the X1 box, X1 box noisy, aspect ratios inconsistent between HD and non-HD channels, recording often cut off near the end and finally the daily forced reboot at night is obtrusive and shows how crappy the Xfinity software is.

Very nasty customer service reps. Clear channels. Nothing wrong with service just billing. Very expensive. You get overbilled. Not for anyone on a fixed income. Pretty reliable. Could be better. Comcast does not consider that some of their customers are seniors on a fixed income and do not get paid when their bill is due. They should take this into consideration and change the billing date to accommodate the pay schedule of the customer.

You can usually get someone on the phone within 5 mins as long as there's not a major issue, in which case they usually have a recording letting you know about it. They tend to want to charge you for everything, but you can talk to a supervisor in many cases and get all or part of the charges removed. We are told we get 50MBPS down speed. That is simply not the case, or I could download a 500MB file in 10 seconds. It normally takes about 1-2 minutes, depending on the time of day. It would make me feel much more warm and fuzzy about Comcast if they actually delivered what they say they deliver download and upload speed-wise, but it's better than C. America!

Different answers from different employees on same question; poor quality phone connections to cust service (that VOIP system that is delayed so badly); increasing prices and adding services w/o my approval. Poorly trained employees, one of them actually complained to me about his low wages paid by Comcast. Fairly satisfied w/ the internet service, although it NEVER is as fast as they advertise it is. Also recent price increases have it real expensive at $85 month for just internet. Works most of the time. I can't wait for google fiber.

What customer support? A problem... be prepared to be transferred at least 3-4 times and still most likely not have the issue resolved. They also lie about the bundling package prices. The X1 upgrade.. we were told we MAY get up to 75 mbps. We already had 25 mbps which they said could be average. What kind of "upgrade" is that? Then they give you a price, but when you receive the email confirmation, it's not at all what was discussed. Extremely deceptive tactics to lock you in for 2 years at really no discount. The internet goes out all the time. Pay more for less... That's their motto. The popular packages are removed from lower packages and put in higher ones to get you to pay them even more to get the channels you regularly watch. Mediocre.

Inexperienced with the products and services Comcast/Xfinity provides. Comcast has the worst customer service ever! They over charged and tell the customers one price and charge another. The services doesn't work half of the time. The internet disconnects all of a sudden. The TV shows blink out and freezes daily. It is horrible, not worth what we pay for it literally!! Not reliable at all. Comcast does not value good honest and on-time paying customers! I made several complaints about Comcast aka Xfinity whom have changed their name but not their products/services and customer service to the Company as well as the Better Business Bureau. I would not promote Comcast to anyone. I nothing positive to say about my Cable company. ABSOLUTELY NOTHING!!!

We found the need to communicate often and when we do, we find Customer service knows very little about their products. It is ironic that the service people confirm they feel the same way. We get odd sync problems with the sound and picture and sometimes the sound doesn't work at all. We have 2 residences and currently pay $163 & $189 respectively. Way too much money for the service and product we receive. Internet is slow (we upgraded to faster at one house and we still can't stream little videos online). OK. At the price we pay I hate to pay retail for HBO & Showtime. My husband calls whenever the deal they give us expires and complains and they generally re-up the deal. Not always.

TV goes out, cannot get Comcast to respond in a timely manner. Rates keep going up while customer support has dropped off. Not enough staff to answer phones because when I call it takes longer for someone to answer. And when they do answer they are trying to sell some other service. My picture goes out, I call Comcast. They say they're working on it. I call back and I am put on hold for ten minutes or more. Or if they answer quickly they are trying to sell me. Much too expensive. And my building is sold out to Comcast so I cannot go to another source to even try to get a better deal. The most reliable thing is getting billed every month and the bill goes up. They should have a resource for the elderly. Some advocate to appeal the process they take senior citizens through.

Most trouble calls are from non-technical people following a script card. The end of the call is always followed up with a sales pitch. Internet speed is slow during the evenings. Selection of programming for the package I have is terrible. But I'm all set with spending any more than I have to. Every 6 months the price goes up $3-5 for the same terrible service. At least 1 local outage per month. Cable certainly isn't what it once was. Give me MediaOne or AT&T Broadband of yesteryear. Comcast is the worst.

Horrible customer service. Most are not educated with their product, are not able to listen, become defensive, offer a service that I have to pay additional fee, give inconsistent answers, avoid offering anything that could help me save money. Often are fuzzy pictures. Offer packages that I do not want. EXPENSIVE. Since they own this region, they charge what they want. And, sneak charges into my bill. Don't know if I'll have a telephone in the morning...or, my internet maybe down for some unknown reason. Offer individual channels. Is the triple rewards program really saving money? My bill seems to increase every other month.

Comcast knows that it is not a consumers' market, as they now have a near monopoly in our area and can raise fees and basically charge whatever they want. Their customer service is hit or miss. The last time we called with an issue regarding our router not working properly, they did send a replacement router, but then increased our monthly bill. This is after stating very plainly that the new modem/router was not going to increase our monthly bills. Add to that, very long hold times, out of state support operators, and general impression of not really caring about customer experience as long as they get paid. Comcast needs to be broken up and definitely not be allowed to merge with Time Warner. Internet access should be equal to all citizens, not based on ability to pay a very high premium fee.

We have BASIC cable, reduced quality & programs. We live with it. We added internet last spring. Comcast adv $15/mo, said we could get $20/mo only, but charge us $25/mo, LIARS. Once upon a time cable was good quality. Now they GREATLY reduced the quality as well # of channels. Being on wrong side of a hill, we need it to get CBS and digital signals are NOT as good as old analog. In a word OK, barely tolerable. We now pay MORE $$ and get less programming & low quality after adding the BOX, just to get BASIC TV, a SCAM. Service signal reliable, Comcast LIE and try to scam us over and over. BEWARE, we have our own PERSONAL cable modem, works fine. Comcast is threatening to LOWER our service and CHARGE us for our cable modem if we do not ship it to Comcast in exchange for THEIR modem & pay monthly rental fees. WHY would I trade a working personal modem we OWN & give It to CommieCast? SCAM!

I've have Comcast cable services for about 15 years. I am currently living on a fixed income. When I call the agents from Comcast about lowering my fees to them I get different responses to lowering my bill. It seems like Comcast treats new customers like gold and its longtime customers like something else. Some of my friends that are longtime subscribers of Comcast have had to end their services with Comcast because their Comcast bill went through the roof. I wish they had more specials for their longtime subscriber that equalled their specials that they give to new time subscribers. Sometimes the internet connection gets really slow. I rely on Comcast for my internet, phone and TV connections. I've only had sporadic outages with Comcast. With Comcast it seems like the bottom end is the dollar and not customer service.

Comcast customer support is programmed robot that has no concept of customer satisfaction. Comcast is all about Comcast. I have had 2 major conflicts with Comcast brought on by technician incompetence that resulted in serious physical damage. Comcast handled both situations poorly. One was a failure to ground the cable which resulted in substantial property loss from a lightning strike. The other was a severed main trunk caused by a Comcast lineman resulting in long outages and replacement of our incoming cable. Comcast Cable is OK. Not 5-star for certain. Too expensive. Poor customer service. Average equipment. Numerous interruptions. Equipment does not function well. I wish there was competition.

Quality is erratic, and the internet is often down. Technicians keep coming out and temporarily fix the problem. Poor service. Technicians come out regularly to fix issues. One technician told us that Comcast had installed indoor cable outside the house. Although the service is erratic, the price is 205 less than Verizon. 80% of the time there is no problem. But at once a week, the internet connection is poor and we must call Comcast or reboot the modem. Stay away from this provider if you can.

They have to read from the script to be able to accomplish simple tasks or requests vs doing what needs to be done. We have no other choice of cable. We rarely have any service interruptions or issues with the quality of the product. The prices fluctuate often but continue to rise without incentive to stay with the company until you cancel. We have yet to get any service issues. If there were alternative providers in our area we probably would not be with Comcast.

You can't talk to a human initially. I usually do a chat online. It depends on what employee you get. They are very good at apologizing. Equipment is cheap. Two remotes went out the same day. One box doesn't work. I have to take my time to return. Comcast sucks. They don't care because there is little competition. Writing to the executive office is also a joke. We have to live up to our side of the contract and they don't. Service goes out too much. Equipment is cheap and unreliable. When I initially decided to go to Comcast and went through Sales they lied about price and gave me service I never asked for. It took months to get the service removed. Trying to get out but have a 2 year contract. I have to abide by contract but they don't. How fair is that!

I wasn't getting Starz on my TV, so I notified Comcast about my issue. Person came out to my house and fixed the problem by calling in to Comcast technician. I have no problem with customer service, with amount of TV channels or the quality of the shows I watch. The value of my cable service could be better. Why pay for 100s of channels when I only use about 20 of them? I have never had a drastic problem with receiving cable service. Only when there has been really bad weather do I have interrupted service.

Most of the people I talked to read what they responded with out of a book. Most of them all told me the same thing. I had trouble understanding about 75% of them due to accent. I figured out what was wrong myself after hours talking to them. Cable picture is great when it is working. 98% of the time it is working fine, but the other 2% It digitally breaks up and stops. They usually say someone is working in the area. Cable costs too much for what you get. I really feel like I'm paying for commercials and not the programs. As most programs are adding more commercials. On demand is good as long as there aren't too many users on it. I would say it is about average with the other services, like dish and phone.

I have called multiple times for various problems and it's like I never called before. They have no record of my complaint, only that I have called. I have been waiting two weeks for a downed cable in the middle of our road. The fire dept finally had to come and cut the cable for safety reasons. They seem clueless and could care less every time I have called with an issue. They are a ripoff and continues to try and find ways to pork the customer. Such as, raising internet prices for customers who watch Netflix more than cable. They're going to find a way to make more money any way they can. I have never experienced a worse cable company than Comcast. I've called multiple times for this recent downed wire and they tell me each time the customer service representatives didn't put any notes in the system. Are you kidding me??? They suck, and if I had another option for internet, local news, and sports, I would cancel Comcast in a heartbeat.

The last time I called for help, I was transferred to three different people then disconnected. When I got home, I had no DVR service. Another call, disconnected once then, finally, a nice man helped get service back on. I do not like Comcast service. Every person has a different answer or no answer and transfers you and then there is a disconnect. Very frustrating. We got a new TV because we thought the old one had terrible HD quality. But, come to find out, it was the DVR box that was the problem. The HD part did not work.

No written contract. When I call I am shuffled around. When my alarm needed servicing, I was charged $50 without warning. Always seem to have TV and internet - except for a few times when the router went out or some such thing. When I signed up for a 3 year contract I got no written contract, nothing in writing and in my 3rd year my price skyrocketed (supposed to be a $10 increase per year). I think Comcast's motto is to get the most money you can out of the most customers. Highly unethical - and don't bother calling the AG's office or complaining to the FTC. They don't care and only send you back to Comcast to re-hash your problem.

I was moving and turning them off. Called to check the date that I needed to contact them AGAIN to close out the account. Because they won't due it mid cycle. They bill a month in advance. So I wanted it turned off before they billed for that new month. So I was very careful. Called on THE day. Left immediately afterwards and stood in line for an hour to turn in my one box - again - didn't want that additional bill. The girl says - "You're good! You got it." 6 weeks later I get a bill. That after calling them - they insisted I needed to pay. So I waited for as long as I could and paid it. 6 weeks later I got a check back for the same amount. I turned off my cable over 4 years ago and don't regret it. Still don't miss it. And these monopolizing idiots will never get another red cent from me. Internet only. Who can watch 400 channels at once? Let it go people. Unplug. Go play outside!!!

Sucks. It's a sales "upsell opportunity". Quality of service means I have internet, uninterrupted, and it's fast enough to support our home. I have it. Not what I would envision, but good enough that homework gets done, gamers don't complain, and I can get my work done. I pay in the neighborhood of $83.00 per month for internet only. I cut the TV bundle 2 years ago. I'm being punished for it, but will never take tv again. I don't want the content, 24/7 news propaganda, commercials, and PC promoted lifestyle impacting our family.

Wait times on the phone, the transferring from one CSR to another is maddening. They are not empowered to do anything until you work your way through 3-4 levels and even then they are doing you a favor. When I moved the only way to not have my rates skyrocket was to upgrade to the Xfinity platform. When I was just on digital a mile away, Service was uninterrupted. With Xfinity, there are outages, there are several times a month you cannot change channels since "there is a problem with your service, try again later". I moved my modem to a more convenient location to reboot. I see no advantage of staying with them other than internet service. Where I am located no one has a competitive rate of speed that will handle my current needs much less if I cut the cord and want to stream everything.

Extremely long waits, disconnects while waiting for customer service. More than half of the time they cannot solve the problem and want to send a tech out to your home at YOUR expense. Extremely expensive, we pay 140.00 a month for cable & internet with no special channels. Simply said they STINK! Horrible. For instance we were paying $160.00 a month for cable (with no added special channels) and internet (the slowest speed). It's extremely hard to fork out this much money in an economy such as this one. My mom is an 89 yrs young woman on a fixed/limited income so we help out as much as we can.

There is no customer support. I tried for several days to get an error on my bill resolved. I was transferred several times, and nobody solved my problem. I finally complained on a social site, and some Comcast executive contacted me and eventually fixed my billing error. I spent 20 years developing World Class customer service, and this company completely fails in all aspects. The more you spend, the worse the service. More in infomercials, commercials, buying programs. Seriously? I finally quit the TV, and use broadcast TV. Yes I still get all of the commercials etc, but at least I am not paying for them. The internet is supposedly the fastest, but still cuts out, especially during streaming movies from Netflix, and the audio is sometimes horrendous. The installer had to replace the equipment twice, because it was faulty. Nobody should have to pay hundreds of dollars for internet and/or TV.

It is IMPOSSIBLE to talk with a real person when you try to phone. It is equally impossible to report problems through e-mails. I have tried to report unburied cable in my neighborhood and I cannot reach anyone by phone or internet. WORST customer service ever! My cable box stopped working. It took three different "technicians" to replace a new box. I was told that all the XFINITY boxes have been recycled. I think I am paying too much for just internet and cable TV (not the top of the level). Internet service and TV service frequently go out. The prices for my limited service increase on a regular basis. I would use another company if I could but satellite dishes get no reception where I live. The customer service element is simply non-existent. They have customers who cannot voice their opinions.

They have consistently offered temporary rates to keep me as a customer, and then increase the rates when the period expires. They consistently offer better pricing to new customers than to existing customers. There are frequent outages or service slowdowns (internet speeds slow or the cable service has to reboot). If there were another cable (not DSL) internet provider in my area, I would certainly switch. Their services are extremely poor and extremely expensive. I will switch at the first opportunity.

Customer service reps are generally polite and helpful, as long as the concern is one they know how to address. If they aren't able to address the issue quickly, I have been disconnected. Initially pretty good. Recent "upgraded" remote does not accommodate a surround sound system. I'm back to using 2 remotes. Three days a month of lost service. Hours on the phone trying to get service back. They decided I lived in a different town than the one I live in, which has caused issues since initiating service a number of years ago. If I had another choice, I would drop Comcast.

They try to upsell at all costs. They talk in circles; never get a straight answer. Even their retention dept... After I was customer like 15 plus yrs only wanted to give me the fake 2 yrs "deal" that after the 2 yrs went to normal prices that I cannot afford. They lie. Told me I had a deal and it changed. "No. You never had a 15 yr old deal" lol. They actually made me cry. They would not let me cancel!! Look online. It is true. People have to say they died! Or just move and not give new address. They a passive aggressive. And aggressive period. Mean. It is a cult!

The past 5 years has seen an increase in accessibility and civilness. My service has been quite good. I've never lost service in 12 years. There was a time when I had pixelating service, and it took 2 or 3 phone calls, but we finally determined my cable box was too old, and needed replaced. So did the TV. The new HD service is crystal clear. I HATE paying the $160 a month for a "basic" level service. It's backbreaking. I don't even watch that much TV, but you don't have a choice. You are forced to the package they are selling. Can't wait for a-la-carte TV service! I want what I want, when I want it. But I don't want the other zillion channels or phone service that I won't use. I have been paying for something that I only use a portion of. Oddly, I turned off Cable service THIS MORNING. I'm going off the grid, and moving on to Amazon or Hulu. 'Nuff said.

Robotic in their responses, reading a script and they seem more interested in you having a positive review of them. Granted when tested it get high speed results but the quality is poor proofed by all the interruptions streaming and stalling when surfing the web, it frequently stalls or can't open a page. Poor value if everything ran without stalling and we could watch a movie without interruption and we didn't have such poor performance from phones that rely on our internet feed I might be happy paying over a hundred dollars a month for the internet and what few channels we are allowed for the tier we are at. Reliability is nonexistent. I know of no one that is satisfied with Comcast/Xfinity service but business. We live in the heart of Silicon Valley and we can't get a better more reliable service, why is that? The rich neighborhoods do not seem to have these problems. This just stalled again for about 20 seconds and again just then, pathetic.

I really don't think they know what they are doing. It is very frustrating if you are stuck with calling them. I feel like they have you jumping thru hoops till a miracle happens. We had patch of on again-off again service and we ended up replacing our router and that seems to have helped sooo don't know if patchy service in the past is all linked to that. Also originally we leased our modem and we decided to buy our own. The one we bought looks like the one we leased. I suspect Comcast is not happy losing the revenue and they might increase the aggravation of hooking it up (it was not easy when we did). Plus if we have any problem, they are likely to blame it on our modem.

They berate the customer. "Yes, we are more expensive because we are the best". They also have a monopoly and charge 30% higher than if competitors were available. Goes out quite frequently for hours at a time. Quite dangerous where I live. It is senior's housing. No emergency phone backup without paying an additional fee. Basic is expensive with extra charges for router, HD, DVR. Network access was raised by over 40% this past January. Premium channels went down in price but nearly double what I can get it for on the internet alone. Cannot count it as being up. After it comes back up the router takes several minutes to get services back in line including critical phone line. Even though WIFI is included, the signal is so poor it can not be accessed in the hallways of the building. Signal is quite weak, especially with hotspots surrounding our building. I cannot get the cartwheel to work in my local Target due to the weak WIFI signal.

Until VERY recently, technicians would lie to you about what service is available, promise items would be deducted from your bill (only to be re-placed on your bill the next month). Now, however, they are MUCH more pleasant, all the way up to average. Pixelation, almost daily; 5-6 outages a year, down from 10-12. Tallahassee, Florida has the highest Comcast bill in the state, for basic Xfinity service.

Kept cutting my service back and raising my rates. Then wanted to force me to rent their converter boxes to accommodate their change in service (which btw was not true for months). And I didn't ask for. Finally I just had snow, even though they told me I would not. So I told them to shut me off. 5 times. Despite this they kept charging me. And each time I called they acted as if I had never called/written to turn off my service.

If you have a problem with internet access and call in, you get to sit on hold with a system that tells you to go online to solve your problem... Exactly how am I supposed to do that when I have no internet service? Basically, there's no support at all. System has outages every single day - they may only be for 30 seconds, but 30 to 50 a day is too much. You cannot stream anything which I think is on purpose. They want $164 for internet and cable that comes with 86 channels we'll never watch, 5 channels we actually watch, and crappy reception. Constantly dropping off line; you absolutely cannot order a PPV movie because it won't play all the way through, you can't use streaming because the signal is constantly dropped and forget about trying to DVR anything - that doesn't work. I hate my cable service. I pay all of this money for absolutely nothing. All we get are excuses about trees, weather and unknown outages.

Hard to understand the Techs from overseas. They are programmed robots. If I tell them the problem and what steps I've taken to resolve the issue, they still make you take the same steps, (reboot, restart, etc). Most of the time the service for internet is good but at times the high speed internet isn't very high speed. Their value is that they provide a decent service at a high price without much competition. Sometimes it won't work. I understand that cable and internet go down sometimes but it seems too often.

Rarely I get a competent support member. At best, they're apathetic and doing the bare minimum. At worst they're downright rude and condescending. The X1 box is nice, but I think overall the rental fees are too expensive. Really hoping the FCC will open up the market so I won't have to be robbed by Comcast each month. However, as I said, the X1 makes it a little easier to swallow. (This is only referring to the cable box, I don't use their modem, as I have my own Motorola Surfboard.)

I had extremely slow internet for YEARS and they would tell me that it was my computer - It ended up to be THEIR Modem... They only credited me $20 for 2 months. Recently went to cancel my cable because my bill went from $160 to $225.00 and they told me I could NOT Cancel on Sundays. Somehow they only Cancel cable subscriptions on Sunday? I would spend on average 2 hours on the phone with this company to try and lessen my bill and end up with a HIGHER Bill. Recently I canceled my cable & they told me to drop off all the equipment at one of their conveniently located brick and mortar buildings... They have CLOSED All the Comcast buildings close to me - I have to drive over a half hour away to get this equipment back.

If one wants it... one has to actually head down in one's car to get an English speaking representative or a person of knowledge and even that is iffy. It's as if doing things by telephone has become obsolete... so, we take a step backward and actually have to physically TRAVEL to obtain results or closure. When one does enter the store, one may as well consider himself in a third world country where making the all important DEAL is what it is all about. The bartering, the bantering, the apologizing, and the emotions involved are ridiculous. There should be ONE price for one set of services for ALL. But... NO... We gotta work to get a deal with a corporate twist of crap! What EVER happened to fair practice and timely results? Each time I've called Comcast to complain, I've gotten no satisfaction. They play GOD with the channels, giving and taking as arbitrarily as the storm of Spring. I hate cable. It used to be a pleasure, many years ago.

It takes over 5 minutes of listening to a phone tree, advertising, and suggested additional products before one even gets to the queue for an agent. Sometimes the agents are knowledgeable. Sometimes the agents are clearly not native English speakers, and between lousy phone connections and unfamiliar accents (give me few minutes and I always get them), it is very difficult to do business by telephone. The chat service is very time consuming, even longer than a phone call due to the distances the messages are traveling, most frequently out of the Western Hemisphere. In store help is the same: inconsistent. Try to get an idea of your basic monthly bill amount: it is always understated, yet all the fees, taxes, etc., are static.

Awful, 3 days to come out when an outside cable was cut somewhere. Service people, both at the call centers and technicians that come to your house, are untrained and don't understand how their equipment works. Recently Comcast forced me to upgrade to Xfinity by popping up a message on our TVs every 1/2 hour or so saying that if we didn't upgrade we would lose access to some of our stations. We always paid a little extra to have 2 separate Comcast DVD recorders so my wife and could record and delete our own programs on our separate TVs. When I was forced to upgrade I contacted Comcast Xfinity department on 3 separate occasions to confirm that if we installed 2 Xfinity DVDs we could still record and delete programs independently on our respective TVs and there would be no increase in cost.

Minimally, it takes five minutes before you reach a live person due to their automated answering system. Some customer service representatives tell you one thing, but they do something quite different. For example, a credit that I was promised for loss of internet service (due to a defective modem) was never applied. This meant that I had to call them a second time.

After troubleshooting on the phone for an hour it was determined the receiver box was bad. Took it to the Murfreesboro office and exchanged for a new box. They took the new remote out-of-the-box and told me to use my old remote. Took the box home, hooked it up and worked with troubleshooting for over an hour to get their remote working. It was determined the old remote was not compatible with the new box. Told them to bring me a new remote because they would not give it to me at the office. Charged me $50 on my bill for bringing out the remote. Called customer service and they said the old remote was compatible with the new box and they had to charge me for bringing it out that I could have gone to the office again to correct their mistake. Would only credit my bill $25 instead of 50 they charged me. It was their mistake!

Today I've received my bill and it went from $136 to $153. To be honest I was satisfied with this company until today. I was told my bill was going to be high the first 3 months and after that it was supposed to go down to at least $120. Now I have to pay $153 because of all the "fees" and whatnot. I know I ordered movies but aren't they supposed to be added on the monthly bill that you ordered them? They are charging me for the movies three months later and I don't think that's fair. This is an issue that needs to be fixed specially because I love this company. I am so disappointed and I will end up going back to Verizon if this keeps happening. I am not satisfied at all after all this. I am hoping this gets fixed. Be careful before signing the contract because they might tell you all these beautiful things about what they can do to help and at the end they are going to turn their back on you. I do not recommend this company at all.

I have been a Comcast customer for 2 years but just switched to another provider. While there were periodic service issues during my first year of service, Comcast addressed the issues and the pricing was generally as promised. The middle of last year, I noticed the service prices began increasing, without any dialogue or notice. When I inquired I was given a new rate which was confirmed by a Comcast service rep email and actually billed and paid for one month. The next month, I received a bill almost twice what I had been quoted, billed and paid the prior month. When I inquired, the rate was jumped even more the next month. All of these rate increases were made without notice, awareness, discussion with or approval by me.

My brother and I contacted Comcast on February 2nd this year. We moved to an apartment and need cable and internet services. The person who attended our call was Yunior, or at least that's the name he gave us. Well this gentleman told my brother and I coz phone was on speaker and I took notes of our conversation, that our bill will be of $132 a month, with FREE HBO for a year and that our internet was unlimited and with a speed of 75! I asked him many times during the conversation about the HBO and the internet and always told us the same answer. Now we got the first bill and surprise, surprise! Comcast is charging us $15 for the HBO and my internet never gets neither to 35!

In August 2015 I went to an Xfinity (Comcast) store and asked that our home phone line with AT&T get bundled in with our existing internet and cable TV service with Comcast. I was told this would be a seamless task - NOT SO!! Our phone service has been disconnected 2X by AT&T but they continue to bill us monthly. Comcast is also billing us for the home line. They've overcharged us. Said we'd get credits applied to our bill but still haven't. Each company is pointing the finger of blame to the other company. We've dealt face to face with representatives of each company who are polite, understanding but extremely ineffective. We're about to have our Comcast service interrupted due to an unpaid balance. My husband is 74 and I'm nearing 67. This has been such a struggle for us and is very upsetting. We do not know how to get resolution on this with both companies. Please advise. Thank you.

I had Comcast Cable Service and I updated last year so this year I wanted to cancel my services and they told me that I was under contract that I have to pay a penalty if I cancel. Before I use their services I ask them if I need it a contract and they say no and that's why I use their services. So know every time you talk to them is like you upgrade your services and they put you another year on the so call contract which is a rip off to hold customers that can afford to pay those penalties. They should be more honest and not give you false information about this false contract. Please investigate this matter. They should tell you before you get the service that you are going to be in a contract not when you want to cancel.

I've had comcast triple play package for over a year and yes several times I've had to argue with a ROBOT over billing issues. Three weeks ago someone in their office decided to turn off my phone. I've spent at least twenty four hours on the phone with dealing different ROBOTS. The problem I'm having is that they set a ticket for a technician to come out and guess what, they to call me and verify that I'm home. ROBOTS can't THINK that. Because I don't a land line. I can't answer the phone to say I home.

2-10-16 I called Comcast to get a new remote code. I was offered a deal for TV and internet for $69.99 plus tax and got an email from them that was incorrect. I talked to them again the next day and was told the same thing. I asked for an email which I never received. After that I was given the runaround for at least 3 calls in a row. Always a different offer always higher than the last offer. BAIT AND SWITCH plain and simple. They try to tell me that their employee was incorrect... That doesn't cut it. They are responsible for what their employees say and or offer.

Got a guy come out, said they sent me the wrong cable to make this work right. We had problems, they said they would put that it was their problem and would fix the service fee. Online looked like they did but one month later it was triple the amount. This Comcast is the worst ever. I don't know why people use them. I'm done and going to look at my bank card to prove it. I know I paid them every month but they seem to lose payments.

Sadly this company has gone downhill rapidly in the last 5 years, although their rates go higher and higher, as they swallow up more and more of the competition. Over the last two weeks I have done nothing but battle with one idiot after another, that tells you anything and delivers nothing, only to find out when you do finally get a supervisor which is rare, that the employee you spoke with was wrong. Comcast has tried to take a payment out of my account 3 times in a one week period, although the payment was made online days before the due date. When questioned as to why, the answer was "Once in progress it can't be stopped." Oh yes it can, if the bank removes their ACH privileges with your account which I did.

On December 22, 2015 I had a chat conversations with Comcast agent Robert to renew my internet deal. But my Feb bill went up to 66.43. I call many times but none of the rep and supervisors were able to explain why my deal is not kept. This company suck and I wouldn't recommend it.

We have been LOYAL customers to Comcast for years. We moved our service after being with them for years and we're told there would be no fee. We had a special promotion for a year and when we moved our service we noticed on our first bill the pricing went up $150 plus we were charged a fee to move service. Come to find out they re-start your contract when you move service WITHOUT telling you but with no special pricing. When we called to cancel service after a year they told us we have to pay an early cancellation fee even though we have been with them for 3 years!! This is because they restarted our account when we moved service. Comcast customer service is the worst and punishing loyal customers is just sad.

A customer for over 6 years, I had contracted over the phone for promotion services in June 2015. In December 2015 my bill went up some $20. I called and was told part of the services agreed to in June was for 6 months, the other part for 12 months. When I called in June I made notes on what the customer rep told me. When I asked for confirmation that my bill would be $104/month for the next 12 months the answer was "Yes." Thus, the next 6 months I was agreeing to 12 months no change billing not knowing PART of my verbal contract was to expire before 12 months.

Have had Comcast and moved to a new home 1/2/16. Talked with numerous people at Comcast... My service was not stopped at the old address. Did not get a technician to the new address until 1/19... They did not finish and another technician came 1/21 and installed old cable boxes (3). I called several times and new boxes were mailed. As of 2/18 only one of the 3 tvs in my home works sometimes. Billing is still not resolved for the old address. Getting new bills for the new address when I had NO SERVICE and now another technician is coming 1/20 to resolve the problems and am being charged AGAIN for installation??? I cannot believe the customer service had been so poor. Your tagline... the future of awesome... It's definitely in the future because the last 7 weeks have been a nightmare. No one seems to be able to get the service fixed or the billing.

Absolutely the worst experience of my life!!! The move took well over 9 hours on the phone (and many more since then), they messed up everything! Disconnected our phone at the existing house, yet it was not connected and could not be transferred to the new house, so they left us with no phone at either house and they swore the phone was at one location when it was physically at another location, they didn't even know what they had done. Then the cable was not connected at the new house, internet did not work at the new house, I had to get it fixed and all it was is that they had not plugged in the connection that comes from the street!

I have made over 21 phone calls, had 4 technicians to my home, one did not even turn on the TV. All of this since Christmas 2015. All 4 of my TVs are out again and I explained my job requires me to be out of my home for 3 days. The customer service rep insisted that she put something down and a supervisor would call me within 30 minutes. Well 13 hours passed and yes you guessed it - no supervisor ever called.

We had Comcast when we lived in Baltimore and had several issues, luckily Verizon offered cable and we were able to switch. We had Comcast/Xfinity at our house at least once a month with reception issues or simply no cable/internet service. Once we switched to Verizon we did not have a single issue, not a single issue. We relocated to CT, unfortunately our only option was satellite or Xfinity. We made the wrong choice. We live in an area with several trees and were afraid that would be an issue with satellite. Well it's been a year and a half, we've had a repair person or a hour plus conversation (after the usual unplugging the box repair) with customer service at least every other month. Once the contract is up we're going satellite of 100% smart tv. This is ridiculous. As I write this my tv is constantly pixelating, yes this is after the recommended "unplug the box" repair. P. S. I unplug this box at least 3x a week.

I called Comcast about 50 times trying to get through to them. Never any luck so I go down to the Comcast center and ask why my services aren't working. They were very rude and condescending. Didn't help me with my problem but told me they will disconnect me so I don't have to deal with them again. I been with them for 5 years. And this is how they treat their loyal customers.

I wanted to restart a new service at a new address today. They would not allow me to do so with my old account. There is a $23.74 credit sitting on my old account. I had to open a new one. I called to see if they could help me. Instead I was met with confusion, reluctance and being passed around 4 times. I was hung up on 3 times, one time I believe was on purpose because I was telling him I was just hung up on 2 times and need someone to help me and then he hung up on me. I have never felt so angry and disappointed with a company before and now I am stuck with them for a year until my contract is up. Train your staff!!! Get rid of them if they cannot do the job!

In August, Comcast/Xfinity told me I would get HBO, Starz and a phone line when I changed my seasonal account. I did get Starz. I asked why I wasn't getting HBO as I was promised and they told me I didn't ask for it. Then in October when I ** enough, they gave me HBO for free. But they were giving me stream pics, which I know nothing about nor did I ever hear of it when I called. Now I called for a now X1 box as well as a modem and the one person who actually said they changed my account to Streampix was completely understanding. Tonight, I asked why I suddenly had Starz and not HBO. She said it couldn't happen until I had my new equipment. I haven't had Starz since November. How does that work and why should I have to be told I was basically a liar because I "should have had" Starz. The WORST company ever.

Contacted Comcast Business services on 1/19/16 to arrange a move for my business on 2/1/16. The move included business internet and phone service. During the initial call, I was informed there would be no issue meeting the date of 2/1. Several weeks and over 10 hours of phone calls later, still no appointment was secured. I escalated to several managers, never receiving a reply.

So frustrating. I spent 90 minutes trying to set a watch list and parental control. I made 15 calls. I was referred to different specialized departments. English was not their 1st language. When I was sure they understood, they spent a lot of time trying to find what I needed. In the end, one rep said that there is no watch list for the future programs. The other person couldn't find parental controls and I found it on the TV and had to help her. I would be asked thing multiple times for the same info from the same rep. For instance, name, phone number, address, etc. This is not the 1st time I have gotten inferior service. Sometimes I'd be told that the engineers are working on the problems. Glad I don't have a contract.

I have had Comcast scam me numerous times. This time I took a month to month plan because I knew I would not have long enough for contract to took month to month plan. Two months later the bill was incorrect and called to fix, they advised taken care of. When I cancelled account I received a bill for early termination fee. I have called times and spent 45 min or more each time to be told it's taken care of and then today I get a call from a collection agency trying to collect the same amount again. Called Comcast again and they say they never said that. I know calls are recorded and I need help resolving this and Comcast runs all over consumers.

In December I contacted Comcast to set up service at my son's new apartment in the city he was going to college. Requested a start date of January 13, 2016. Shortly after my soon moved in his TV and internet service were not working. Odd, thought maybe it was an outage. Called Comcast and I was informed much to my surprise that the services were interrupted because of a past due balance from our first bill starting in December. I found this very disturbing because I did not request the service to begin until January 13, 2016. We had never received a bill and another tenant was living there until the last day of December 2015. This made me wonder why Comcast would bill 2 different accounts for the same address, for the same time period and why would a service be interrupted without a bill being sent. This I found all very strange.

I didn't want to get Comcast to begin with but where we moved to AT&T Uverse doesn't get a good signal so I signed us up for the triple play with cable internet and security. In the beginning the service was ok at best but the problems began after the first few months of service with the kids' bedroom box "intermittently" cutting in and out. After troubleshooting tech came out and replaced the coax cable in the bedroom and also found an issue with the coax cable for the wifi which he replaced. All this with no charge to my account. The second issue arose several weeks later with the internet which they boast is the fastest download and upload speeds at 75 mbps however mine was barely getting 20mbps. After troubleshooting with customer service and having them assure me that I was not going to be charged for a tech visit we scheduled the repair.

I have NEVER interacted with a company that has poor service as much as Comcast. I moved and was going to transfer my service to my new address. I set the date to move in 4 days. They erroneously disconnected my service immediately. I called and they reconnected but not all my channels I had paid for so I had to call them again. Then I called back to move my service to new location. Again, they did not give me all my channels then disconnected me. I spent over 12 hours on and off the phone over a 4 day period. Then I called and cancelled my service over the phone. They said it was cancelled and to return my equipment.

Like most consumers, I was a bit dissatisfied when my Promotional Rate ended. So I called the Customer Care department to inquire about new or additional promotions. Long story short, I spoke with 4 different Reps who all lacked Empathy and were very uncaring. Please keep in mind that one of these Reps was a "Supervisor". Each of these Reps were told that I would possibly have to seek alternative services if they were unable to assist. Each one of them said "OK".

Tried to pay my bill on Saturday. Was not able to access account online. Got a message my email address wasn't connected to the account. So I called waiting over a hour to make payment. I gave up. Made payment through my bank online. Well they didn't get it fast enough, shut my cable off, charged me fees, and I called today 2-8. After 3 transfers and 45 min later I got my service back on. I was asked 3 times how I sent the money. They are a monopoly. I hate them and there is no other provider allowed in my area. It is so horrible the way they treat their customers.

Super Bowl 50. Epic Showdown. Friends were invited and the beer and food were served. But no game. Comcast cable (the service required by my apartment) decided to crap out 4 times during the game. Each time the cable box (provided by comcast and assured to be the latest model) reset itself would take 10 minutes. We missed half the game. I have been used to bad service from this provider but this was the straw that broke the camel's back. Will forever on refuse to buy comcast and spread the word to anyone and everyone to never ever use them.

I'm not going to mention all the lies I have been told over the years by the Comcast representatives, or all of the times they have continually raised my cable bill. How I never wanted a house phone, but I was told that I would save money if I did... Then bill went up AGAIN... Let's talk about the Super Bowl... How I am unable to watch any television on the ONE DAY they everyone in the US is watching the same thing. I CAN'T. WHY NOT??? CAUSE COMCAST SUCKS!!! Tomorrow, I will be getting DirecTV or Dish Network. My cable has been out for two hours and they estimate it will be off for another two hours... So basically, I can't watch TV at all tonight. Thanks Comcast for the great service you all provide... NOT!!!

Comcast is the worst. All I wanted was to have a simple installation in my home and they couldn't even do that. When the first tech came he said he couldn't install because wiring to my apartment had to be done first so I had to call and make a separate appointment for that. When the second tech came he said the exact same thing but that was already establish the first time when I called back to customer service. The third tech was supposed to come between 8-12 and didn't call till 3:30 but by then I was already at work. Called back to schedule another appointment and the fourth tech never came but claim he knocked at my door (which he never did) and when I called customer service they said I would have to make another appointment.

My cable bill increased and I called to see if I could get a better price without giving up my sports package. After much aggravation I was able to speak with a very nice young lady who lowered my bill slightly. I had to agree to a 2 year contract. At the time I was very happy with Comcast so I agreed. A month later Comcast dropped the YES network, the one channel that I watched faithfully all baseball season. Now I am stuck for 2 years, will not be able to watch my favorite team for 2 seasons. November 5, 2017 will be my last day as a Comcast customer.

I cancelled my Comcast service. Reason they suddenly discontinue my promotion and bills comes too higher- and when I cancelled my service - after that I go through lots of hassle- After discontinue service- I got call from ** every other day asking someone calling from Comcast and need credit card number and all. Then it not stop and Comcast send me bill amount of $49. I paid. I received again second bill of $47 then I paid through online. And lastly I was shocked I got bill from southwest credit bureau amount of $47. What is this- is Comcast crazy after losing the customer- their behavior is too weird- They sending bill from last 3 months. Do not go for Comcast service. AT&T is the best internet service and Dish and Directv is the best- with the customer. I do not like Comcast at all. Stay away from Comcast.

I set up Auto Pay in November 2015. Was told I will have to call in December's payment because it takes 30 days. Received a confirmation letter Auto pay was set up only to be told 02/04/16 it wasn't and was even charged a late fee for Comcast not doing their job. Please someone shut this company down quickly.

I don't have room for the detailed summary (it's 4 pages single spaced). We've been without cable for almost a month - multiple technicians and phone calls each telling us they promised to resolve our issue (1st technician never showed up despite us waiting for 2 hours then being told he'd be there within another hour). Total amount of OUR time spent (I started keeping track AFTER first missed appt) so this is on the low end: 17.5 hours waiting or at home with technicians and over 7.5 hours on the phone (calculated based upon cell phone records). This doesn't include multiple calls from my husband.

My mom is a senior citizen on a fixed income. Her encountered a bill increase. She asked me to contact Comcast to see if they could provide a discounted price. 1st phone call to customer service ended in a disconnection while representative was checking on offers. 2nd phone call resulted in a $10 discount and transfer to a customer loyalty representative to receive an additional discount. Customer loyalty representative spoke with her supervisor who suggested having a sales representative call me back with a new customer offer the same day. The bill is in my dad's name, he passed away 1 1/2 years ago. Nobody called.

Let me start off with if I could change broadband provider I would in a heartbeat but unfortunately Comcast is the only broadband internet provider in my area. I have been experiencing on and off issues for years with them and been waiting patiently for U-verse to come to my neighborhood with no such luck. Comcast doesn't fail to send us a bill each month and or raise their prices but they fail providing us the service we pay for. I did a huge mistake by ordering their new TV service X1 platform. Over half of the time it doesn't work. The internet speed isn't the speed we are being promised to receive when it is working. I've called Comcast customer care numerous times and even Comcast corporate.

And so, yesterday we could not access the On-Demand feature that is part of our tv service. Calling Comcast only got me a robot answer and then I waited... until I finally just hung up. Bottom line: could not watch anything on "On-Demand" and was not at all satisfied with this experience, especially since I've had to sit thru at least three complete outages in the past few weeks. Who knows how many more there were? I HATE Comcast!

We moved to a place where Comcast is the only thing available right now. They reel you in with these packages. Well we have lived in three apartments in the complex. All the wiring is short. Try to get it fixed, "well it's the apartment's problem. No it's the cable company's problem". Well then they need approval from the apartment then get referred to the sales rep for the community. Still get nowhere and the never ending changes in bills, we get call to fix them and they're supposed credits get added on. Don't forget all the hidden fees you surprised with to get service in all the rooms and each box adds up. You can go pick up your boxes but never informed of that till they charged a lot of money to mail it. Then back to the wiring. It's so bad you have to have a tech come out and say it's free. Check the bill, 50.00 odd dollars in charges.

I changed a cable box from one bedroom to another. I called customer service to help reprogram the box. Well what a SURPRISE, they couldn't do it over the phone because they were incompatible. They send a representative over and then charge me a 38$ for coming to program a box! No notice on any fees just a charge. I call customer service. The rep. tries to tell me they changed a wire! Well my ** that happened, no wires changed! The representative basically called me a LIAR when I asked to speak to her manager and flat out refused! There has gotta be something we can do! Any suggestions?

I went in to get support for my Comcast system which is a required feature Comcast promises under the contract signed with the service. I specifically instructed them NOT to sign me up for paper billing. I am an accountant and live by obtaining the receipts for the businesses I do work with. It is the only way to enforce contracts when breaches occur. I clicked on support and it brought me to a page that asks if I want to be signed up for paperless billing. It then gives you the option of signing out or accepting. There is no option whatsoever to refuse and still obtain online support. I contacted a third level manager and this manager promised I would not have to sign up for the paperless billing but then decided between the time I spoke with him and the time he promises to get back to me to sign me up for paperless billing then un-enroll me from paperless billing.

I had internet set up with Comcast in my new apartment and before the technician left, he said that it may be a bit slow until it finished its updates. Not only was it slow, but it would not connect to my Roku at all (however, the wifi hotspot on my phone did without any issue or delay). In the midst of that, I had called inquiring about cable but decided that $137 was too steep for me and the internet service continued to decline in quality.

Just gotta love this. They expect us to pay our bills in a timely fashion for services rendered. TV service... never had a real issue that was not resolved immediately. Kudos for that. Internet however is another story. How the hell do you expect me to happily pay for internet service portion of my bill when I have averaged over 230 disconnects a week?? Some days are good... but most are atrocious. Equipment in the home swapped out several times and yet still constant disconnects. Do NOT tell me it's in the home. I don't buy it for a second. There is an issue outside the home, which numerous agents have admitted to seeing in my neighborhood.

I wish we could give them 0 stars. When I first set up this account a year and a half ago, they set up two accounts in my name and attempted to bill me for two of the same service for four months. After many phone calls with them, it was finally resolved. I did really like their service after that and thought it had been an honest mistake with the initial account set up. Fast forward to less than two months ago: We moved a few miles away from our previous residence, and found out that Comcast Cable does not service the area. When I called to cancel my account, I was told at first that I needed to pay an early termination fee. I disputed this charge and after several phone calls and being bounced around to different departments, it had not been resolved.

For months I noticed increases in my bill, so I finally examined my bill to find that I was being charged usage fees for my data. I called to inquire and was told it would cost $10 a month, then when I agreed to the fee it was different, to have unlimited data is an extra $35 a month. So I am paying a $35 unlimited fee and additional $10/50GB additional usage fee. I called customer service to request an explanation and credit; representative told me she could not help me, and when I asked to be transferred to someone who could she hung up on me.

I just called to reduce my bill and now Comcast has already increased two "fees" on the bill. I got no warning of the increases, and no explanation as to why these increased. Also with the new "plans" they offer, you have to pay for premium channels even though they are old movies and they run over and over. I don't want these channels but to get HD service, I have to go with this package and pay a higher price. It isn't fair and they are taking advantage because there is no competition in the area. I wish there was some competition in my area and I would switch in a heartbeat. This is not an isolated complaint, I have had to subscribe as I have no other choice. The bill is a different amount every other month and it never decreases. I am not getting anything better as a result either. Customer service is a joke. They just read from a script.

I have been paying for the Blast! Internet for over a year now but have never received the speeds that I have been paying for. Called in numerous times and nothing has ever been resolved. I had a technician come out and said the same thing that the speeds were way down and couldn't figure it out either. After many calls to Xfinity I FINALLY was given a $200 credit and decided not to switch to a different internet provider since they finally did something for my troubles. However, a supervisor looked over my account and felt I did not deserve the credit for paying for something I was not receiving and took my credit AWAY!! How can they give you a credit and then just remove it?! I just feel that is TERRIBLE customer service!

I have been with Comcast since Oct 2015. I did not have a choice unfortunately, in the apartment building I moved to. They do not know what they are doing. I had no phone service or voicemail for the 1st three weeks and absolutely no compensation for their error, people who came to transfer and set up the service after I moved to a new apartment in the same building did not complete the installation, and now I'm transferring to another apartment and instead of a transfer, they are calling me a new customer. They do not know what they are doing.

WORST COMPANY EVER! Aside from having the WORST customer service in the world they are crooks! After having the same channels for 5 years Comcast just decided to take channels away and then tried to charge for increasing your package to get them back. I work for a large company that has over 1500 apartments. Two of our locations in Ocean County have Comcast as their only option. Because this is the last straw with this company I have convinced the owners to now allow dishes. After 35 years of not allowing dishes as of Monday we will no longer suggest Comcast but will be persuading customers to get a dish instead. STAY AWAY FROM COMCAST!

Recently I switched to Xfinity and could easily connect via VPN to my office. Recently I started having problem with my VPN Connection. When I contacted Xfinity they told me they do not guarantee VPN on residential networks. This is cheating. They did not tell me this when they were signing me up and it worked flawlessly for more than one month - the free cancellation period. Now I am being asked to pay additional to get an static IP and upgrade to business. If I cancel they want 210 $ from me. Is this fair in any way?

This company is a complete disappointment! Their representatives are either not trained properly or their policy is overcharge customers and deal with the issues later. The bills are always changing from month to month, you are being told a price and when the bill comes you get another amount. From $ 114.98, as told, we were overcharged $222.74 and then $145.95. Everything is a lie and each representative puts the blame on somebody else and the cycle goes on forever. How can a person in the Philippines fix your issues when all they see is the same information I see on my bill? Comcast cannot afford to have qualified people to deal with issues?

I spent 2 1\2 hours flying around the world from South America, to the Philippines, to India. Fighting them to speak to an American in America. My on demand no longer worked because my boxes overnight became obsolete. They wanted me to drive to Comcast store. I told them that wasn't going to happen. I told them it was their problem that they can come to my house and fix it. I refuse to speak to anyone outside the United States. I finally got someone in Chicago who said they couldn't help me but another country could.

A Comcast salesperson talked us into a bundle package that included their basic security system. We were told that it was a three year contract but we were assured we could transfer it with us. My husband is a disabled Vietnam Veteran and we had to move out of our house to a condo. We are both retired and on a fixed income. When we were told that Comcast didn't service our new location and the fee was $720, I was shocked. I called the corporate headquarters and they refused to reduce the fee and was told someone would call me in 24 hours. When they didn't call, I called back and set up the time for termination and said I would file a complaint over the excessive termination fee. As soon as I hung up our service was terminated and it took two hours to get it hooked up again... They said it was a system glitch, I think it was done in retaliation.

We have ordered service from Comcast and signed a two year contract. At time of signing we were notified that we can cancel early and we will have to pay an early termination fee of $250.00, also that we can change any of the services such as downgrade or upgrade with no issues. As you know the market changes everyday and Verizon has offered us a deal we cannot refuse with no contract or obligation. I have called Comcast regardless the better deal from Verizon and explained that we no longer have televisions in the office and would like to just remove the Television service. Their response was I would have to pay early termination fee for the TV. Now I am starting to get upset so I asked worst case if I cancel everything what will be my early termination fee and guess what? It is $2100.00.

3 different installers attempted to do install, but could not because service line from road to house needed to be replaced. The 3rd installer who described the reason it would take an additional week to obtain my long-standing phone number from my present provider indicated that the work order was to connect one (1) TV; I have five (5). Due to the increase of TVs, the work order and contract were invalid as well as the monthly rate I had been quoted. The monthly rate would increase substantially. Was this a "bait & switch" tactic? What is the competence of maintenance to restore the line prior to having an installer arrive? I cancelled several appointments to be present for the installers. Due to the nature of robocalls used to schedule the installers, I could not state the problem of a "non-serviceable line." I have reported this complaint to the FCC.

I have contacted COMCAST by phone for one month, twice a week, to try to resolve the problem, with no success. Last month when I tried to obtain services, I was told that the apartment had a $400 dollars debt. The apartment was leased through August 2015. The contract for COMCAST services was between the tenant and COMCAST. I was not even aware that the tenants had COMCAST services. I was told that the debt was associated to the apartment rather than the tenants. This cannot be legal. An apartment cannot enter into a contract, only individuals can. Resolution expected from COMCAST: Remove the debt from the apartment.

I set up an account on 1-19-16 for services X1 Xfinity & Home Security Instructing them that a Bucket Truck was required to do the job! They sent a tech out on 1-21-16 in a van with a ladder. His supervisor come out to survey the situation and said the cable needed to be ran over 350 feet. & Comcast has to do it not a contractor. The supervisor told me someone with a bucket truck would be out within 24 - 48 hrs. No one showed up until 1-26-16 in a truck with a ladder. He told Comcast they had to come with a bucket truck. So now today 1-27-16 the tech to install the Security System come out but couldn't install cause the cable has not been run.

The day after this experience, I received a call from Comcast and they restored my ability to use credit cards. There is still hope yet for this internet provider Giant!

I have been trying to get a technician to bury cables since 8/2015. It is safety issue. I got several appointments, nobody came. The case was escalated as safety issue, I got appointment for today, 1/26/2016, I waited from 8am to 8pm, nobody came. I will be switching tomorrow to another company.

I received our Dec. 2015 billing. I pay $64.98 mo. Well the Dec. billing was $164.00+. According to Comcast our Nov. billing was not received until 01/12/16, I wrote and mailed the payment of $64.98 on 12/28/15. So we called Comcast to straighten the mess out. The customer service rep who took our call was rude and accusatory. He told us that the late charge of $14.50 will remain on the bill and we have to pay it and take the matter to our postal service. I was appalled by his comments. I requested to speak to another person.

Call Comcast on 01/23/2016 to report a problem with my services, scheduled a service appointment for the following day 01/24/16 Between 9 am and 11 am. No one show. Is a horrible customer services. They don't care. They say that someone will you call back. Nobody calls back. They overcharge for the service. Shame on this company.

I have been with Comcast for three months and when I signed up for service I was promised a 100 gift card for signing up with them with the Triple Play. I made four calls to Comcast about the gift card, which they told me you had to wait 90 days until you get the card. During the four times I was on the phone with the untrained customer reps, no one told me if you're late or have any problems with your account you will not get the card. Do not sign up for the Triple Play and think you are to get a gift card, if so don't be late because you will never receive it. Poor customer service, will not be using them anymore after my 12 months is done. Choose a better provider when choosing your cable service. But the supervisor did offer free premium channels for a month and I decline because that wasn't a good deal to take despite I work all the time.

My experience dating back to sept 2015 when I had to use them due to my new residence not using AT&T. They rake you over the coals with costs so I used the self install kits. My TV box didn't work. They sent a technician and he informed me it was the wrong remote control. Hilarious right? He made a note of such and I called while he was there to inform xfinity I would not be charged for the service call due to faulty equipment. They charged me $70. It took 14 phone calls (yes, literally) and 3 months to get that charge off my bill (whilst they threatened to cut my service). The cable is good. The internet. I work remotely for an insurance company so had to pay extra for 105 mbps. The internet goes out so frequently it is laughable.

Comcast installers apparently dug a trench in my backyard when no one was home and ran a new underground cable under my driveway to my house. The cover was taken off the distribution box on the wall and left on the ground. Several large coils of the connected orange coax cable were left against my house next to my door and at the pole at the rear of my lot, none of which were connected to anything. I now have 2 runs of the orange coax that are not connected to anything.

Comcast has to be the worst! I called to remove two features off of my account which was Digital Preferred, (because the price I pay isn't worth the channels I catch) and Sports Entertainment package. I was offered a package with the same cable service I had (Digital Starter) & faster internet w/1 year contract, for less than what I've been paying. I stressed several times I only called to remove those two features, because I needed to have certain channels (ex. Disney)! Being that I was assured my channels would remain the same, I decided to take advantage of the feature I was offered. Well, how I'm not surprised!! Changes took effect today. What's missing??? Disney channel, along with almost every other channel I had previously! So, I call, to get what I agreed to! Of course, the rep, could not help me, besides telling me I now have basic cable (which was obvious by this point, but, again, not what I asked for neither agreed to).

I had an appointment scheduled with Comcast to come out and hook up my internet service. The day of the appointment no one called or showed up within the allotted time frame. I called, and they couldn't understand why no one called or showed up so they rescheduled my appointment for a later slot on the same day. The time came and went, still no call/no show. Called again to try and get some answers and was instructed that they could reschedule me for 1 week from then. After refusing and speaking to a supervisor he ensured me someone would be out the next day to take care of everything.

New customer today. Installed today Saturday. A few hours later no signal. 50 minutes on phone. I was told Comcast is unable to reset boxes and will need to send a technician. 5 DAY WAIT. EARLIEST someone can come out is next Wednesday. Shame on Comcast. And I was charged for the installation.

On 12/5/15 I ordered service, the installer came and could not install (said need stronger signal) and said they would have to come back. Instead of fixing the signal strength and coming back to install, they canceled the order. Re-ordered on 1/15/16 and ordered self-installation and the equipment never came. Called again on 1/22/16 and was told there was no order in the system. Have called 3 times today 1/23/16 and they keep transferring to different people and then I get disconnected. HOW HARD CAN IT BE TO PLACE AN ORDER!!! I have spent at least 5 hours on hold over the past month and missed a whole day of work meeting the installer. Unbelievable!!! Now I know why I have AT&T, but I am trying to save money since my community provides basic cable.

Exactly one week ago I signed up to receive TV, Internet & phone services with Comcast. The sales rep Adam gave me appointment for yesterday, Friday, January 22, 2016 between 1-3 PM for the installation. A black technician with poor English came at 2 PM and after three hours he was unable to locate the cables and therefore the service was not installed. He then told me that he spoke to his supervisor and scheduled another appointment for today, January 23, 2016 between 8-10 AM. They never showed up.

Comcast just does not care about anything but raising your rates. Customers are leaving them in droves. Former support managers confirm this. I spend 4 days working at the local and HQ level customer support on a large number of issues that they never solved. I got most of my issues solve in 1/2 hour with my paid for support. Now they are holding up switching my original number to a new carrier. I asked to speak several times via phone or e-mail with Senior VP in frustration offering to highlight my service issues and help them improve. To this date no reply. I have sent and received well over 2 dozen e-mails and have talked at least that many people without any resolution. Dump COMCAST!

I want to know why Comcast says "for English press #1". Funny I never get a person who speaks fluent English. We pay our bill on time every month as expected, BUT I have to struggle to understand the people they say speaks English. Sorry it's not ENGLISH!!! Please get people who speak English for people like me!!!! I wonder if I push 'Spanish' if it would be easier to understand? I may try that!!!

It seems that Comcast can raise rates for services on a sidetrack while I'm locked in a two-year contract for a double play at 99.99... My bill is now 128.24 while I've only upgraded one service, which is the internet speed. They can slip in a "broadcast fee" for whatever they please and we're stuck paying it until the contract has expired, and in my case that is 14 months from now. The fee were raised 5 dollars per month in just one month. Looks like this is going to be a long 14 months. I really think this is a sneaky way of tacking on fee while still be able to keep a person locked in a contract. Before anyone says that I should "read" the contract before agreeing, my husband was the one that agreed to it and now he's out of the picture. NOT ONLY that, but if I move in with another person who already has Comcast, I'm still stuck paying the termination fees.

This was the second time I had to call as they don't change the programming like they say they are going to. I would not even have Comcast but the apartment complex I live in won't let us have DirecTV. 4 more months of living here till our lease is up. Then we will have DirecTV again. Comcast sucks.

The service is out more than 50% of the time in Denver and is the only high speed internet provider in this regional monopoly.

Called Comcast regarding new service on 01/15/2017. The reason for my call was regarding a package which was promoted on their website regarding X1 Triple Play for 159.99 with a 2 yr contract or 169.99 without contract. I was mostly interested in the package for the internet speed which was 150mbps. I was not able to get the package due to my HOA which includes certain packages within bulk accounts. The representative sold me a package for $119.99 which included the promotion regarding the Triple Play and DVR was suppose to be included, TV Latino, and all additional channels.

How about submitting our complaints together to https://www.fcc.gov/ or other American government departments eg. White House? More complaints submitted to the higher officials, American government should pay attention to this. We suffered the same experiences by Comcast. They betray their promises, cheat customers, raise and charge their fees unreasonably. It is NO USE to contact with Comcast Customer Service. We wonder how this kind of company without business credit can be existing. It ranks within 500 richest companies in the world. Lots of money is robbed from customers.

I have been trying to get Xfinity-Comcast in my home off and on for over 2 years. I just give up! I have scheduled an appointment to have service installed a few times. The install never happens!! The first time a tech comes out and I'm told it can't be done. I contacted customer service and I'm given the run around of being told someone would contact me soon. Never happens! Finally, I'm able to talk to a supervisor after numerous attempts; whom apologize and states the issue will be resolved. He told me someone would contact me to reschedule. That never happened. After a few days still no response. I gave up and decided to go with Dish. Maybe about a week later of my bad experience, my neighbor right next door gets cable! I'm confused and pissed! So now my contract ended with Dish I decide to give Xfinity another try. The same issue!

Comcast is the consummate automated company where computer programs run the company and the people that work for it are useless. I was an internet customer for about 8 years when I decided to let them have my TV business and switched to the triple play when I moved on November 4th. Even though they were supposed to install me on the fifth my nightmare began learning the day before that they could not install me before December. I would never have changed my TV services to them if I knew that because I run my business with their internet services and I would surely be out of business if I were shut down for 30 days.

I signed up for one year new internet service deal with the Comcast/Xfinity for $39.99 last November so I got the paperless bill for next following two months for $39.99/month. However, Comcast sent me the bill through mail and charged me $44.99. My bill is supposed to be $39.99/month for one year which means until this year November. That's the deal what I saw online and that's the deal what the customer representative signed me up for. I was not sure why they increased the bill by five dollars so I called and talked to one of representative. However, this representative did not what the heck she was talking about and I don't think she even had a clue why the bill increased by five dollars.

I was a customer with Comcast for a little over two years. It has been the worst experience of my life!! They upgraded my account without my consent. After I insisted on going back to my original plan the nightmare began. My services were interrupted until I paid them the past due amount (which was because of the upgrade). I agreed to pay because they said if I paid they would reimburse me and bring my account current with my original rate. After I paid 200 dollars, nothing was changed or credited!

We recently moved into a new home and wanted cable, Internet, and home security. After being on the phone for 3 hours, we finally received a time for installation. THE TECHNICIAN DIDN'T SHOW UP!! After being on the phone for another 2 hours, we are still without another installation date and we have been on hold at least 10 times!!!

Called in Oct 2015 to inquire about a prepaid card promotion. The agent wasn't sure why I hadn't received the card yet. Gave me a ref #. Called back in 2 weeks for status, card still hadn't shipped, said I hadn't completed an agreement. Completed agreement and was told 1-2 wks to get card. Never got it. Called CS again and was told it takes 3-4 weeks and call back in 2 weeks. Called back and they tried telling me to call the reward center, which was currently closed, so I refused and asked to speak to a supervisor. Finally got one and he didn't know why I hadn't got it yet either. He offered a $100 credit which I accepted, but wasn't satisfied. Asked if he could guarantee I still receive the card and he said no. So I plan on continuing to pursue this until I get the card that I was promised. In the meantime, I plan on terminating my contract and switch providers based on this experience.

Since the day I got Comcast has been a headache. Got the package of cable and Internet $79.99 in September. They said the installation was free. Got two bills in sept. The 1st one for $164 and on sept 27th for $79.19 so my first month was for $243.49. Besides the installation was bad. Since the day I got they wanted me to charge a technician fee of $39.99. I decide not to pay it because they did the connection bad. After several calls they accept not to charge me. Then again my cable was not working. I call several times two hours on the phone. Again they want me to charge for a third technician to come to my house due to "the old box of cable". I got (weeks with no cable) until November that I decide to disconnect the cable because was giving me too much problems.

I signed up for a TV service promo back in May 2015. The promo was suppose to be good for 1 year. Then back in July 2015 I bundled my service by adding internet. The bundle promo price was $49.99 plus equipment leasing fees, taxes, etc... and the promo price was suppose to be good for 1 year. However in December 2015 I was taken out of my promo bundle price and charged $20 more, then in January I was charged $30 more.

After 16 years I discontinued service last Fall due to worst experience and returned rental equipment by UPS which was delivered on 2 Oct 2015. Since then they have been harassing me with at least 16 phone calls, latest from a collection agency. I have the delivery receipt and the phone logs. Any idea to put it to rest and hold Comcast accountable?

Comcast is unbelievable in how easily and continuously they raise their prices. I have been with them for a little over 3 years now, and every year they raise their price 20-30%. They have a monopoly and can do whatever they want. It is unbelievable!

I was about 10 days late paying my latest bill when I received a call from Comcast. I told the agent that I would be able to pay within a few days. The agent asked me for my debit card number so that they could charge the amount at that time. I agreed and gave her my number. A week later, I noticed that not only had Comcast deducted the amount I owed, but they went ahead and charged my card for the upcoming charge which would not have been due to them for another 3 weeks.

This has been the worst experience ever. Every day there is something wrong with the Internet or TV. You cannot have a peaceful day watching TV and be happy. Then when the entire community was out of internet they send an tech to your house but have the nerve of charging you when it's their fault, not to mention every month the bill goes up. I would never recommend this company to anyone and with that said I will go to your competition.

Am currently on the phone with one of your representatives 8:25pm or so. This call began with her but prior I was on the line for over an hour and a half. I spoke with a gentleman who transferred me after I initially called to disconnect services stating his part of customer service does not disconnect. So many departments so little service. After being transferred Tasha picks up your line it take 20 minutes as she would not disconnect the services after being repeatedly asked to. She kept telling us about different services, we declined. I became very upset as she started to speak over me. I handed my daughter the phone because Tasha refused to listen as she continued about phone services which if I am calling to cancel services I do not need. She chuckled throughout the call.

Comcast canceled the TV guide channel 96. What a cheap ass company! Now you have to upgrade to a more expensive TV package just to get the TV guide channel. Plan to dump Comcast.