Xfinity Cable TV Reviews

My husband had Comcast for years. Sadly, he passed away this year and I had the difficult task of dealing with these people. I went to talk to someone at Comcast to (1) change the service over to my name and (2) get a more affordable package. After paying $600.00 between May 2nd and June 16th, I was told that my current bill was $178.00 because of past due charges, late fees etc. The monthly bill was approximately $155.00 so naturally, I was very upset.

On Friday, May 29 we started having trouble with our internet connection dropping repeatedly. On Saturday, May 30 I called Comcast and set up an appointment for Monday, June 1, between 1 and 3 pm for a tech to come. I made sure I was home that afternoon and when it was almost 3 pm I called only to find out that the appointment had been rescheduled for Wednesday, June 3, from 5 to 7 pm. No one had called to see if that appointment time was acceptable or that no one was coming for the June 1 appointment.

We got Comcast triple installed at our home we rent. The service guy came out and hooked everything up. He failed to give us our Internet password and that was December. I called several times and we still have no password. To top it off, we had the home security. We had it installed on the outside of our home because we HAD brand new snowmobiles and 2 new cars. Well, the tech failed to mention the camera doesn't record unless the alarm is tripped. With 2 large dogs and nothing fancy in our home, we placed the camera outside and obviously no one would break in our house when they could steal our $15,000 in snowmobiles. So that was never recorded because they didn't break in our house. Why the tech wouldn't inform us it was useless to put a camera outside is beyond me. So I call Comcast to cancel just the home security and they won't let me unless we pay a huge early termination fee.

I was a Comcast customer for over 10 years and was never thoroughly impressed with their service in general. (If that seems like it was too long to not enjoy, consider that all cable/satellite providers have bad referrals.) When I moved to Charlotte, NC I had to switch to another provider because Comcast is not available in the area. I was asked to provide proof that I was relocating for work to terminate my contract without the penalty. I personally went to the Comcast service center and provided that proof. A Comcast representative assured me that they would waive the early termination fee and even showed me the $0 early termination line on my account. 1 month later I received a bill from Comcast with a $518 early termination fee. I assumed it was a mistake and called Comcast.

I recently purchase a house and the association has a basic bulk package going on with Comcast which gives about 10 channels. I call to upgrade to a package with more tv/Internet/phone and Comcast cannot do that. Other persons in community upgraded their services. Really don't understand why they're telling me this crap!

My internet continues to go out. When I finally use my detective skills to find their number, I get a computer. Finally get to a person that can't talk English and repeats themselves over and over. I'm pretty sure they are instructed to do this to discourage phone calls. I get nowhere and almost wish the computer would come back. At least it made a bit more sense. Had to take extra prescription medication to get through the evening. There should be more competition that would weed out these lousy companies that should be illegal.

I called Customer Service 4 times - 4 times!!! And each time I had to go through this lengthy call flow that was so ridiculous but anyway each time I held and each time they would drop me off or end the call without service!!! Each time!!! After going through the call flow and each time never getting an opportunity to speak to anyone because they kept me holding forever and then the phone would just go dead like someone picked up then hung up!!! Worst service ever!!

I'm just starting my own landscaping company and my customer asked me if I could bury his gutter spout, so of course I said yes. Well, I dug just a couple inches down and I accidentally severed the orange cable. Well of course I feel REALLY Bad but anyways, him and his wife are pharmacist and they NEED their computers. Well he called and they said they can't have anybody come out till THURSDAY!!! Well, needless to say they also have children and now they can't even watch tv. Well I'm writing this cause to save me and my new business I'm trying and struggling to build. I'm asking or begging is there anyone that works for Comcast. Is there anyway that one of you could make it out there to just fix just one wire I severed??? I literally beg one of you please!!! You can reach me at ** or email me at... **. To whomever helps me I can't thank you enough!!! GOD BLESS!!! THANK YOU SO MUCH FOR YOUR Time...

When calling Comcast (already have cable and Internet) they offered to bundle and offered phone service. They confirmed (I have a copy of the Internet chat with the Comcast rep to verify) that I would not lose phone service while they converted to comcast. My mother in law had a health emergency 12 days later and the phone was dead. I called comcast and could not get through to a person. Once I finally did, they would not connect me to a person that could help, despite me asking repeatedly asking for a manager. I had to drive my loved one on the hospital because 911 would not work. She arrived late and it has jeopardized her recovery. I am in the process of consulting with a lawyer from the Department of Justice. Comcast should be shut down.

For months, Comcast kept sending me "notices" that my modem was obsolete and needed to be replaced. So, I would ask for a technician, who NEVER showed up on three separate occasions. When the land line went totally dead, I called Comcast and someone stated that it wasn't the modem, and that I needed to purchase a new phone. So, I purchase a new phone, and the line is still dead.

I sign up with Comcast 2 month ago.. For internet and phone for 59.95 I have received the bills over 200$. After I called them they was saying that they never had promotions like that. I transfer the phone line to Verizon and I called them back 3 weeks later because the bills went even higher and my service was disconnected.. When I called them the bill was over 180$. They said that no one from Verizon did to called them to transfer the phone and they still was charging me for the phone and tax some different fees... They did not returned my money back now I planning to move to a different company. I would sue them if I would've have more time....

I been waiting a week for my service to get repair! I have a down cable wire in my yard and I can't get a Comcast tech to come fix the problem. This have been going on over a week now. Customer service have been LYING to me all of this time and nothing have been done yet. This is the worst treatment that I have ever been through of any services!

This is only the third review I have written (the first two were positive), but I have to share my negative experiences with Comcast. I should have noted the red flag and fled to a more reliable company after my first call to Comcast... It was an inquiry about the different packages available and the price. I was on the line for over an hour - on and off of hold - and I didn't get any information. The agent told me she would call back with the information, and she did not.

Despite having pictures of the error messages coming up on my screen directly from Comcast, they will not fix the service. With all the bad reviews, there should be a mechanism for the federal government to protect the consumer against the abuse and criminal treatment by Comcast.

I have been in queue for online chat with a customer service rep for 40+ minutes. I've been 1 in queue for 20 minutes. I chose online chat because I didn't want to get stuck on hold for an hour on the phone. I have one simple question--where is my self-service box that was scheduled to arrive 3 days ago? I can't get internet access without it.

False advertisement. Plain and simple. I signed up for 79.99/ month starter double play and got a package for 99.00/ month. I called 30 minutes after installation when I realized there were problems. They told me sorry, nothing they could do since I was no longer a new customer. Seriously?? Also, their 39.95 installation is actually 79.95. They won't tell you the 39.95 is just for the tech to pull into your driveway... The other is a 20.00 fee for a video line and a 20.00 fee for an internet line. I've never had Comcast. I've been a DirecTV customer for 10 years, but I needed internet and sadly Comcast internet is so high you may as well bundle with your cable. I'm very disappointed so far, and its only been 6 days. I would like to one day see a choice for cable... These companies ate a monopoly. Unless of course you want satellite... And don't even get me started on satellite internet!

This is beyond any doubt the worst company I have ever dealt with in my 75 years of doing business. I put them on auto pay when I first signed up and their billing was so screwed up that I could not trust them so I removed auto pay and delay with them thru snail mail. Their bill would come late and when it arrived I would pay my bill and they would try to charge me a late fee. I could never get a clear understanding of the charges and how they billed even when I got someone who spoke English well enough to understand.

When calling, you are on hold for 30 to 1 hr waiting, then transferred, and disconnected. Only to have to call back numerous times to solve it. Then notes are never entered properly so no one honors anything that was said from a previous rep. The bill is way too high and the company raises prices because they can and they are the only provider around. They charge ridiculous fees as well. It is impossible to work out arrangements with them if needed because the account is never noted properly so they say. So you have to argue to get any kind of assistance and is way too stressful. They are refusing to work with me and I am trying.

I lowered my plan and removed DVR service. 3 months go by and they send me a letter saying they reviewed my account and are going to start charging me $10 for DVR service. I call and tell them I don't want the DVR. A couple days go by and I still have DVR service. I call again and tell them to cancel my cable service because they refuse to get rid of my DVR service. The lady said she would cancel it. Another day goes by and I still have cable service. I call again and ask why I still have cable and they said that the person never canceled it. The person on the phone said he would cancel it within 24 hours. I told him I don't believe him and I would stay on the phone till it's off. About 10 seconds go by and he turned it off.

I am a seasonal customer from Port Charlotte, FL and have Comcast on seasonal hold as they promised that it is very cheap to just put the account on hold. So a couple days before we were ready to leave, I called and told them to place me on hold. They sent me my normal bill and I contacted them again and told them no, that I needed the seasonal hold rate and a new bill. Never received a new bill but when I go and look at my account online wow is all I can say! I have so many charges the bill is now up to over $94.00! I was told under $20.00 per month. Even had the balls to now add a late fee! I did not ever receive a corrected bill to even pay from yet a late fee? Really??

I spoke with a rep by the "so called" name of **. I told him that the bill did not make sense because it looked like I got double billed. He tried to tell me that they bill ahead of time. My bill was for May 18 - June 17 and payment due date was for $155. I moved on May 16 so this payment should have been applied to the new address and the services cut off. I paid that at the end of the month that it was due and it should have been applied to the new bill. According to the billing when I check, I still owe on the old house for may 18 - June 17 even though we did not live there anymore and services were "Transferred" and supposed to be cut off.

When I moved to our new home I was not aware that Comcast service was not available in my neighborhood. Which forced me to cancel my Comcast subscriptions since I was not able to receive Comcast services (I was very satisfied with the services provided). Now the sticky part it seems that Comcast is dictating where I can live if you have an existing Comcast service contract. If you happen to move to a neighborhood that is not serviced by Comcast you have to pay an outrageous cancellation fee. Mine was $756.82.

We move out of our house in 3 weeks. The buyers of our house set up Comcast service three weeks before they own the house. Comcast discontinued our service, the current owners, because the buyers set up their service. How could we, the owners, with an active account, be cut off when our account was paid and nobody contacted us about disconnecting our service? The buyers gave the settlement date, which is three weeks from now. Comcast made a big mistake. We spent hours on the phone and online chat room to resolve this issue.

Tell being responsible and accurate to Comcast. I paid my Comcast bill around 6/04/15 and 6/5/15. Called them because my services was off. Past due amount was $209.83. It came right out of the account. A couple of days later I am at work my phone send me a alert that Comcast has taken $209.83. I got on the website and started talking to a live agent. I explained what happen (I have the transcript). I was told it hadn't crossed over because it was still pending on my account, so they gave me a number to call. I did the next day.

I want to first say that this is the first time I ever took the time to write a bad review about a company. Being a business owner myself I know what it takes to satisfy my customers but will say Comcast has shown me that they are the worst customer service with no satisfaction company that I have ever had in my 37 years. I am being very honest here about this and it's not personal.

I find it amazing that Comcast can run a commercial about customer service. Their customer service is the poorest that I dealt with in my life. When I asked to go to corporate level I'm told I can mail them a letter. Unbelievable. If you have any choice definitely don't pick Comcast.

When speaking to sales, I was quoted $228.63 as the total price. My first bill was $379.95. I accepted that as an installation charge. My second bill was $317.36 with an additional installation charge. They did agree to remove the extra $45.00 installation fee but refused to honor their quoted price and instead, said my new bill will be $262.32 monthly. A charge of $33.69 over their original estimate.

I have been with Comcast for a year now, my bill is never the same amount. When I first got Comcast I was provided a dollar amount by your rep who came to the complex where I live, & my bill has been two times that amount but yet I have the same package.

I had never quite understood the near-universal loathing for Comcast. Sure, it is difficult to cancel services, or to figure out how I am being billed, but that is unfortunately true for a lot of outlets. Yes, they are generally hours outside of their service window, forcing you to take a whole day off of work rather than the promised two hours. It was not until this past week, however, that I came to understand why Comcast is perhaps the most hated service of the modern era.

False marketing to get you to change your package and then later saying they made a mistake and since you changed your package then must sign a two year contract to obtain it back. They will place you on hold and never call you back (thirty days of drama) and still waiting.

We have had the same phone number for 46 years. We have had Comcast for as long as we have had internet access. 3 weeks ago, we moved 9 miles to a new community. Comcast assured us we could keep our phone number. All seemed well until this morning when we had no dial tone. Their customer service rep said we needed a new modem. Got one. Still no dial tone. Customer service rep #2 says that our new phone number needed to be activated. What new phone number, we asked - we want to keep our old number. Not possible. The 3 weeks it worked at our new home was just a courtesy transition. We cannot keep our old number. They lied. No one gave us the new phone number. So now, we have a dead phone with a number we don't know. Comcast is TERRIBLE and they LIE!

Comcast's service is terrible even AFTER you've closed your account with them. Last February, I switched to a different cable provider because I was so frustrated with the poor quality of Comcast's digital cable service (pixelated images, went on the fritz every time there was a strong wind, raised rates every January without improving service, etc.). The technicians were always friendly and helpful, but the quality of the cable never improved. So I switched to another company. Lo and behold, I continued receiving bills from Comcast even after paying my final bill and returning all the equipment. This happened several times. Each time I received a bill, I called them to find out what was going on and I was told, each time, that Comcast made a mistake, that my account should be closed, and that I should disregard the bill.

Comcast installed equipment without asking me that was not included in the monthly price they quoted me. Then later on I get a letter saying my bill is going up $19.95/mo because of these "services." It took 3 appointments and hours on the phone to get my services installed in the first place and now I have to have a fourth appointment to get the equipment they "sold" me without asking me out of my apartment. Scam!

Promotional deal of 99 dollars a month. Our first bill was given to us two day it was installed of 414.13. Since then we have had so many things gone wrong with our service. Would I recommended this company to anyone? No but he'll no.

Comcast has overcharged us every month for years. Usually just a few dollars, until they started charging us for a Modem we never leased. We have cancelled all cable service and now only use Internet at a quoted rate of $39.99 per month. My bill for June - $290.04. What am I being charged for? I may never know because Comcast Customer Service lines are not working. The Chat system - pathetic.

I have their 105mb Blast internet and the 60 channel line-up plus HBO and Streampix. I have been having nothing but problems with inconsistent internet speeds and I lost 6 channels that I was supposed to have because they didn't want to correct their error. Instead when I proved to them that I was supposed to have these channels they changed what my line-up showed as on my account overview.

Since 2010, I have had several issues with Comcast, but mainly with my home phone, which is through them. Unfortunately, I didn't keep detailed records but in the last five years I have consistently called and complained that my phone wasn't working. I have spent days and days over the years on the phone with Comcast and/or waiting for them to show up at my house to fix the problem. I have purchased new phones, switched them around and have tried everything on my end.

I placed an order to start a Comcast TV and internet service before I move on June 3rd. I clearly stated that I want the self-installation kit sent to my current address which is in Texas. I want the TV and internet service in IL. I placed the order early so that I will receive it before I move and I will move the kit with me when it arrives. However, they mailed the kit to my future address, which is in Chicago, IL (I found out by the shipping notice via email). I called their customer service phone, and the lady didn't give me a solution, just redirect me to a mysterious sales and billing department where no one ever answers their phone. So I gave up, I called UPS instead to delay the package until I am in Chicago, IL. In order to delay the package, I will have to pay $6. Why I have to be responsible for the shipping error they made? And no one at Comcast end responses to solve the problem.

I would like to file a complaint regarding Comcast. I have had services with them since September 2014 (internet, home security and cable). I will not get into the multitude of problems I have encountered over the past year. I have been attempting to contact Comcast to disconnect all of my services as I am being relocated overseas by my employer. The first time I called (5/30) I was told that they were having computer issues with individuals who had my kind of account, and that I would have to call back to disconnect services. I have attempted to contact them again today. I was transferred three separate times and asked to repeat all of my identifying information. Apparently, I kept getting transferred to the wrong person. On the third transfer, I spoke with someone who said that I would still have to pay $500 to cancel my services because of a two year contract.

Comcast is the worst company in the US. I moved and wanted my telephone services ported. Comcast has not done so. I spoke with several supervisors. They assured me this matter would be taken care of. I spent several hours on the phone still not resolved. I went to the Comcast store, spoke with a team leader **, and she assured me this would be handled. Still no phone service. This company should be put out of BUSINESS. CLOSE THE DOORS. THEY HAVE NO CUSTOMER SERVICE SKILLS. Very disappointed. SMH.

We planned to migrate our phones to Comcast in May 20, 2015. The salesperson had to resend the agreement to me three or four times because of mistakes he made. Then we received a notice regarding the installation. After reading the information we realized we did not have all the information needed to determine whether we could actually set up the phones with Comcast. We decided, with Comcast, that a site survey was warranted. At that time a technician came out and explained that there was no problem, Comcast could run a connection into the office that needed the base phone, never bringing up the line for the credit card machine. Once the installation technician came on May 20th, we discovered that the credit card machine would have to be rewired in order to connect it to the new Comcast system. We were not willing to do that and at that time cancelled the order.

I attempted to cancel all services today and Comcast stated I had a binding contract with them via a phone call made in Dec. 2014. I said, "Well, since you record all conversations, could you please let me hear this phone conversation". They told me I would have to go down to 5330 South Robert Street in West St. Paul to listen to the verbal phone recording. I went down there and they stated they were unable to have me listen to this recording, but I could call billing department. I said, "Well previously this morning I spoke with billing, customer service and Loyalty dept." So they gave me a number and wanted to step aside and I informed them that no you will take care of me first. So I called the number and ** the supervisor tells me nicely to step aside and I say no nicely. The person on the other side tells me I have a binding contract. I said "ok let me listen to it." She comes back on the line and says that her team is listening it to it right now.

I called Comcast to set up a post dated payment with my mom's bank card. Well she went out of town before I could deposit the money into her account so I couldn't get in touch with her to get her account number so I can deposit the money in her account. So as soon as I got paid that Friday I paid the bill come to find out they still took the payment from her account and I understand that a postdated payment can't be changed once made, but that's two payments for the same amount to the same bill. And now they say I can't get a refund because of the policy. I ask to speak to the manager. They told me a manager would be calling me in 72 hours. It's been 5 days now still no call. Comcast sucks!

I realize I hit a rough patch and was a month behind BUT according to Comcast own bill I have until 6/8/2015 to either pay past due OR the full balance or lose service. Today is JUNE 4TH and service was suspended. FOUR days before THEIR statement said it would. Now I have to pay a reconnection fee when COMCAST CUT SERVICES FOUR DAYS EARLY? FYI I would have the entire balance tomorrow JUNE 5th, THREE DAYS BEFORE THE CUT OFF NOTICE.

Exactly the second day of every month, I paid Comcast from my bank account $19.99, the agreed price for monthly internet service. I never missed a payment. After a year, they suddenly sent me a statement saying, without any explanation, I have an overdue balance of $88.38 in April, 2015. I disconnected the service. Then in May they sent me a second bill and the overdue payment became $187.28. When the third bill came, the balance became $100.72.

Wish I could give a negative star for the customer service representative....the way he respond.

I called this morning at 9am with a request to have a technician come out to fix our telephone lines. Our phones are dead. I was told that a service tech would be out by 530pm. Well a tech showed up at 3:45pm but he was here to fix our internet. We never called about a problem with internet. So, the tech informs us that he does not have the parts to fix our phone system (he needed a modem). The tech says no worries, someone will be out soon. I meant that to mean today. Wouldn't you? Not feeling very confident I called in again and your customer service department has our issue closed!! Fixed!! Really? Now I am being told that I will have to wait another day for service. What I am really angry about is the tech telling me someone would be here soon when he knew that they really weren't coming at all.

Comcast/Xfinity technicians were doing some maintenance in our area then… While they were doing that our connections got cut-off. So my husband then called for help at Comcast/Xfinity customer service. So we did not have connections for 24 hours coz the repair was scheduled the next day. So the next day they repaired the lines. They found out that our line got cut-off from the box (the technicians who were doing some maintenance in the area made a mistake by cutting-off our wire connections from the box).

This is COMPLAINT about the IGNORANT company Comcast. During the first week of December 2014 I started having problems with my Comcast internet connection. Web pages would stop loading or wouldn't load at all. The lights would go out on the modem I own & then come on again within 2 minutes. I hoped that it was a temporary problem & would fix itself. It got worse & happened more often & I waited until Mid-January to make my first call to Comcast's so-called customer service line. I don't remember how many calls I made in January but I am sure it was much more than one before a service call was scheduled. The guy that came out replaced worn parts on the outside line or lines. He also told me that my neighbor across the street was having the same problem.

Comcast installed my service on DIRECTV's wiring, resulting in poor service. A tech came out and decided we definitely needed the correct wiring and I would not be charged since Comcast failed to wire my home from the start. I received a bill for $500 for wiring. For 4 months I spoke to 13 people, including a visit to the local Comcast office. All customer service reps and billing dept reps assured me on every call that the bill would be fixed while my service was constantly be suspended. Yes, they never fixed the bill or refrained from suspending my service every few days so now I'm done with them. I'm a new, happy customer of AT&T, with great service and customer service. Comcast has the worst customer service I've ever experienced.

Horrible company. I was lied to by Customer Service Reps and my bill keeps changing in price. Tried to cancel service & was put on hold by a Rep and they never picked the call back up. Waited 3 hours on hold before I gave in & hung up.

I signed up for the Xfinity Triple play a year ago. When my one year contract was up my bill went from $128.00 to $178.00. I called Customer Service and said I wanted to cancel the TV and phone and keep the same Internet service as we presently have. I was told that it would be $89.00 for just the Internet. I said I couldn't believe it was that much since I was canceling two services, TV and phone. The CS rep was very blase and said that was the fee and one only got the deal with the Triple Play. I said I looked online and Comcast was offering the same Internet service for $59.00 per month plus tax. I was told that this was for new customers only. I asked if there were any deals/promotions for existing customers. I was told "no" that there weren't any but I should check from time to time.

Our employee works from home 3 days out of the week. We provide the internet. Saturday her internet service was shut off. There was a Comcast tech outside and he accused her of stealing internet. He said she had to take it up with Comcast that he was there to connect her new neighbors internet and saw she was stealing from them. He made no sense when he was there to connect them but she was stealing from them. She called and they said they would send someone. It's now Tuesday and still nobody has come.

I had an inferior install by TriWire after a 3 day delay. Had to get occupant in house behind me to unlock his gate. Agent refused to leave a Comcast door request and forced me to knock on this strangers door multiple times before I reached him. The TriWire agent left my cables on the ground for me to fall over, expecting me to pay $300 to bury the cable. TriWire also hand tightened the cables in my attic by hand leaving me with poor signal to tv and bad internet connections. Did not place phone line to modem so almost a month later when my phone was ported, I got no service at all. My 79 year old Mother had no phone while I was hospitalized. Increased anxiety caused me increased PAIN. Infinity did finally REINSTALL my cables properly several days and many phone calls later. Also quoted wrong package price.

My bill come for the next billing cycle and has risen $18.28. I had the X-1 platform installed about 8 months ago. The salesman quoted $181.81 for bundle plus services for two years promotion package. I think their rates are high, but OK. I've been paying that amount over the months. Now this month's bill is more with no explanation. I call Comcast for reason and they tell me my account was audited and I was incorrectly billed for extra boxes in my kids' rooms. To bring it back down they would send a service tech to replace the boxes with cheaper boxes.

I am on disability. I get paid once a month and yet they put late charges on my bill. I have told them reported this to the BBB and still I can not get no help. They are taking what money I have to keep it on. All I want is understanding on what I can and cannot do. I can verify my disability. I will report this to media on TV.

Comcast truck number ** Colorado plate ** Worker number ** shows up to connect my neighbor's cable and instead disconnects my internet. NOT only was he extremely rude he also blamed yet another worker for HIS mistake. Now I have no internet and have to wait for yet another idiot to fix their mistake. Service with a sneer. Now I am paying for internet I don't get!

Called them to get service. Quoted a price for 3 TV's and free install. 4 hours to hook up. Only needed two TV's. 1st month’s bill charged install. Called 3+ hours and they reversed that. 2nd month’s bill was 20 more than the quoted price. Called 3+ hours and they inform me I have two boxes which costs an extra $20. Was told “3 TV's for the said price but if you charge more please remove anything extra and send someone to come get it thank you." They agreed and that 2nd box stopped working before I hung up the phone and I unhooked it and put it on the porch for them to pick up.

DO NOT SUBSCRIBE TO COMCAST. Due to the virtual monopoly that Comcast holds over the Greater Boston area I had no choice but to use this company. They are HORRIBLE! I just finished my 5th, that's right, 5th call with Comcast this month to dispute my bill. Originally, I called because a bundle deal I had apparently expired, even though when I initially signed up for the bundle I was told there would be no expiration on the rates. I called and explained the situation and was told that there had been a mistake and rates had gone up.

WARNING: COMCAST BUSINESS and COMCAST RESIDENTIAL are similar to discussions with the U.S. and Afghanistan. Different languages, different leaders, different goals and expectations. I live in a high rise building. My office was on the 2nd floor and my residence on the 66th floor. The building recently converted to Comcast and the nightmare began. Currently Comcast -called me- to upgrade my service to X1. I informed them that this is an older building but Comcast just re-wired it.

Basically, my phone was hacked. They were calling me and harassing me to upgrade my service which was bogus. It wasn't Comcast, it was some outside hired help from another country. My monthly payments went way high after a year.. so I am trying to break it off but they are making it impossible. The only acknowledgement I get now is because they want money. Extremely diabolic company!

We moved on Tuesday and finally got through to a technician who understood Comcast's system requirements on Friday afternoon. We spoke with four people who could not help us get the phone and TV working. All that was required was confirming we had moved but nobody seemed to know that we had to confirm the move to get activated. Very poor training of staff and extremely frustrating when you are moving to a new address. The last woman we spoke with did understand what was wrong. It just took a few days to find the right employee.

Comcast customer service is a joke. I have been calling them for over a week. I've been placed on hold each time only to be disconnected, and when you finally get someone, they all tell several different lies. I'm so frustrated and disappointed with their tacky services.

I have put up with Comcast for over 17 years. I went into Comcast after they took over Adelphia. The Comcast techs and customer service just continue to get worse and worse. My combined bill each month for phone, internet, and tv was over $200.00. Do you think they would value a high paying customer? My phone, internet, and tv all started acting up and I woke up to find none of them working. After speaking to a different customer service person for each device and getting frustrated to the max with each one's ineptness.. I finally asked for someone to come to my home.

I researched for Comcast on the internet and then called Comcast to speak to a representative. I told her the services I wanted and ask what Comcast had to offer in my area as a new customer. I was given a bundle package for television and internet for $79.99 a month, with the total monthly fee of $103.00 after taxes & fees were added with a 2-year agreement. I was also to receive a $250.00 Visa gift card as a bonus for signing up for the bundle deal. I agreed to allow Comcast to become my service provider based on this agreement.

You have to haggle to get the right billing. They can add random charges to your bill, such as "HD fee". Rude customer service. If there are 4 people, all 4 living in the same area, having the same package and same start date; they would still get different billing. It all depends on which rep you talk to or how good you are at haggling. People are being too generous here with the "one star" rating. This company deserves a 0 and public humiliation.

I have been a Comcast customer since before they were Comcast. I moved into my apartment in Feb. of this year and after a week or so, ordered cable. It was fine so we decided to bundle for the $89.99 advertised price. We were told that the price didn't apply to us. Since then we have had trouble with the internet on several occasions. We were promised free HBO for our troubles as you know when I tried it was not available. Comcast acted like they knew nothing about it and like I was trying to add steal something from them. I am so done with Comcast. Looking for a new company asap.

Had Comcast ("CrookCast") installed on 5/14/15... looked at my online acct. and it states that I am past due (just had this service for a few days..) then I get a bill a week later stating that we are about 3 hundred some odd days late and $150.00 needs to be paid immediately. WHAT! I just had this for about a week.. LATE! The nightmare has begun....

On May 14th Comcast cut a main wire that left us without cable or internet for a full day. Wasn't fixed till the following morning. Spoke to them that day and they ASSURED me I would be credited for that day. Got my bill, no surprise I was not credited. Had to call and they acted like they didn't know what I was talking about. I know what happened because it was on the news that they accidentally cut a main fiber wire. So the person I spoke with that day was just bs'ing me. REALLY COMCAST, are you that desperate to rob people? There were thousands of people without service that day, how much money did they make off thousands of people not having service that day? And why would you not credit the people for your screwup?

Tried five time to activate 2 new units. Only 1 has worked since 5-15-2015. Had to go to Brentwood, CA office. Told **, fat black female with attitude about lack of 3rd unit working. Was asked irrelevant question about HDMI as 4 TV's don't have HDMI & other equipment converts 480/720 signals to 1080. 6 TV's receive HDMI over the air. ** said info needed to solve problem. Quest is irrelevant unless extra services to be sold to get commission. Was told problem of 3rd unit solved. At home and 3rd unit problem is NOT SOLVED as of 12:03, 3rd unit still blinking. Complaint to be filed with CA consumer Affairs and FCC.

I called Comcast today in need of my businesses Static IP Address. I was connected to someone who requested my account number which I did not have so he took my business phone number and wanted to connect me with someone higher up since I couldn't provide the needed account info. As I was waiting to be connected the call failed so I called back. I was then connected with someone and told them the situation, the were so EXTREMELY rude...I was amazed at how rude someone could be so I politely asked to speak with a supervisor or manager which he denied my request 3 different times. Then told me that I was out of luck because I couldn't give him my account number.

Based on the technical support recommendation I have upgrade to phone service on 03/28. I told to the rep that I am using Vonage and paying $25, he said for $18 you can add voice. I checked with the technical support, "can I call to India?" The answer was yes and he explained when you download the app and you are calling through internet, Comcast will not charge.

We have a $300 cable bill and called to lower it. I spent over an hour on the phone with them (after waiting on hold for 20 minutes). I finally agreed to a $99.00 double play. TV and internet. We got rid of the landline. We got our bill but no change! I called them to find out what happened and the billing lady says there was a mistake made and I have to go back to the sales team. I was fuming! On hold again for 20 minutes! They wouldn't honor the agreement!! I asked to talk to management and she said the only thing they could do is email the manager and she said she would make sure she called today. It never happened! They never called. The worst customer service ever!

Comcast created a new account for us when we moved from one house to another. In the process, they deleted our old email addresses and have been unable to restore them. Starting on May 18, we have been calling and asking for this to be corrected. We keep being told that it will be taken care of, and that someone from the "tier 2 email department" will call us to confirm. This never happens, we've called repeatedly, and now, nine days later, we're on hold once more, being told we will be called within 7-10 business days, not the original 72 hours promised. There is never the opportunity to talk to anyone that can actually perform the action required. Horrible, horrible customer service.

The cable running from the pole to our house shorted and was literally melting the sheathing of from where it connects. Obviously too hot to touch so used a pair of pliers to pull it from the house. Called in to Comcast and after being rerouted for 45 minutes, we finally get to a human being and explain the issue. They were very polite and state that they will schedule an emergency technician to come to investigate. Hours later and nobody shows up, so we call back and explain the situation to the next support rep. After another hour on the phone, they apologize and say that they promise to get someone out here asap. Additional hours pass and still no technician.. I call back in and this time demand to talk to a manager, who provides the same empty promises, and still no technician.

I am writing anyone and everyone I can till I get someone to call me off. Send someone out to get me cable tv at my apartment. Now they deleted my phone number when I call - no account. **. I have been trying for two months now, get the run around.

Problem with my TV pixelating. About 25+ phone calls to Comcast located everywhere but in the United States. After no resolution of the problem and the exchange of 2 Xfinity cable boxes, the lack of customer service only got worse. The second cable box and remote I was given I took home and setup. The remote control would only work the volume... nothing else.

Comcast is single-handedly the worst Customer Support I have ever encountered. I don't even know where to begin in my laundry list of horrible interactions. Most recently, after the standard 20-45 minutes of wait and "verification" process which requires everything but a blood sample, I was informed that my last request of downgrading my cable service was denied. DENIED. Now, I am going back to AT&T. Not a great option, but better than dealing with this monstrosity of a monopoly ever again.

We have had Comcast services since last July and have had the worst experience imaginable. Our internet goes out numerous times every day and when this happens then our TV also is stuck on one channel and we are not able to obtain the guide or change channels. I have to constantly reboot the computer modem and sometimes also the TV cable box almost everyday of the week. We have had service techs out here many times since we began our services and made many phone call complaints but nothing is ever done to fix the problem.

Moving from Washington State to the east coast, 1 week and 3 days later I lost all access to my email accounts. I was told this would continue for 30 days until a new address can be established. My job depends on these accounts and now no access. Talked to Comcast IT and he says he cannot get me access when the account is deactivated, asked how am I supposed to be activated when I'm in transit?? Says there is a problem on their end but can't fix it. I'm basically screwed and no job confirmation because of no email access! 3 other moves and never had a problem. IT just kept going around in circles with no results. Extremely upset about this and not getting any help from Comcast. Will not be using them again.

Xfinity is absolutely the worst. Everything about this company is awful. The equipment is the worst, always fails, constant rebooting. I thought maybe just me? So I went to neighbors and friends all same experience. Customer service awful. On hold transferred 5 different people endless spiral. Internet not built to handle lots of devices. Just save your money and headache.

I had Comcast installed us a triple bundle on May 1st. It is now May 22nd and I am still arguing about the contract I signed. I have emailed the CEO Tom K and have received 10 emails and contacts from 10 different "CUSTOMER SERVICE RESOLUTION SPECIALIST". Are you serious? I asked 5 tv's be connected only 3 were for the first week. My DISH network remote actually controlled my tv, not their remote. Really, then I am told I need to problem solve for myself, by a technician trying to help me reprogram my remote. As the woman is going through the universal numbers for my tv, none of them are working, so I told the lad and she said, "Well, they have to they are the ones we use", then she tells me "Wee, let's do this over again together".

I have had Comcast for about a year and half. When they came hooked it up, it started the bill was suppose to be $89. And free connection. That was not correct. They charged me for the phone, the internet, and the cable. Plus when I called them they claim that they bill one month in advance. So I had to pay them in payments trying to get it caught up to. Well the whole time they were adding late charges and other fees. So I paid them in full $306.

I called Comcast regarding a service known as 'International Long Distance' that is added to my Xfinity voice service plan. I asked the agent if Europe was included in 'International'. Agent said 'International' meant I could only call within the United States. I asked should that not then be called 'Domestic Long Distance?' Agent said Domestic, in Comcast parlance, meant I could only call free within my own area code. I told agent that would generally be called 'Local.' Agent disputed my definitions of International versus Domestic versus Local. I asked agent if he had bought a ticket on an international flight, would he not be flying to somewhere outside of the United States? Agent could not reply. So she just kept repeating that International meant only within the United States. I was speechless...

I have trying to get a service for my business past two weeks and I just found out it will be another 3 weeks before they can do it. I can't get anyone on the phone who listens just to cancel. After 7 phone calls to customer service every single one of them puts me to a voice mail after I tell them not to do so. I just called Verizon FiOS and got my acct set up in 10 mins and getting my service set up in 3 days. I wish I called them before!

Husband bought Comcast internet last year during a promotion as a new customer. We were informed that our bill was going to be $43.99 a month for 12 months. First bill came in. I can't recall how much the bill was but it was way more than told. Called the rep, was told service fees and whatever else they had to tack on. So we paid the price. The monthly payment stayed the same for the next 7 months, then our bill started increasing slowly. It was increased by $2.84, no biggy for 3 months. The supposedly last month of our promotion went up to $51.

My phones and WiFi have been in and out for months. Had to wait all weekend without service for Comcast to send tech #** to check it out on 5/18/15. He did nothing! Said my service was fine, refused to even check modem which we have to reboot 2-3 times daily. Said it was pole issue - would forward work ticket, he didn't. Called Comcast again spoke to supervisor who assured me he would escalate my ticket and call me back. He never called and now I find out he never put work order in for Pole-Tech. Now the soonest a Pole-Tech can come is 8 days from now 5/28/15. I tried to email complaint to President of customer service, but my WiFi went out. Comcast has terrible equipment, terrible follow up. Stay away!

ComCast is worst company in America. ComCast treat customer dirt, I am a ComCast Customer from last 8 years. I moved my office from one Suite to another Suite in the same building. I told the Customer Service Con artist **. and explained her That I want the exact Same Service and same rates Just moving the service to different suite. She told Me, "I am sending you exact same items, just sign the Move/change order and I will move your services." When I received my new bill I was $54.90 per month Extra form my previous bills. Now I am paying $30 extra for same internet Speed, $10 extra for same phone line, $14.90 extra For TV which I even don’t have a TV in my office. Total $54.90 per month for the exact same service.

My wife and I decided that we were moving and that we needed to transfer our Comcast services to our new location. There really aren't many other internet/TV options. When we called to transfer our services, we were told that we could get a rate of $89.99/month for exactly the same services we currently had. When asked to set a date for installation, I suggested that we could take care of it ourselves, but was told that wasn't an option and that the installation was mandatory. There was no mention of any additional fee for the installation.

This company is the worst company ever. I wasted 7 weeks of my time to get service. The right hand doesn't know the left hand. I was told we can have service. We had service before and now I'm being told after 7 weeks and 7 days of lost pay from work told can't service our home. A tech came out, said line too far from box, need third party to come out. Schedule as he told me and then still no one came out after three calls and rescheduling of which someone was going to be coming out next Tuesday. I called them because I got confirmation and the fees were 110.00 more. Called 4 times. Last contact, was told order was cancelled. This company SUCKS with a capital S and I can't believe they are still in business even to the point we got a call them wanting us to tv too. How can a company run like this and service? They have no clue customer have rights, shouldn't of been lied to and they shouldn't of wasted my time for 7 weeks.

I have been with Comcast for twenty years and they have gotten worse in the years I have been with them. They tried to charge me for movies that I did not rent. I signed a contract for one amount of money and when I looked at my bill it was more. I tried to talk to them and get the bill straight, I got nowhere. What I don't understand is why my bill is one price one month and a different price the next month. I have not changed anything and I do not rent movies. The only thing I can think of is they will try and steal from you. AT&T got caught doing the same thing and Comcast is doing the same thing. Do they think the public is crazy or they just don't give a damn.

Do not use Comcast if you have any other choice - they are the worst company in the US and I hate giving them a one star rating. Recently moved into a new home and it took over three months to get the lines buried. They only came to bury it after service was lost due the cable being driven on. I have now been without service for two weeks due to line cut from utility work. The service dept is inept and and impossible to contact. I have called daily spending an average time of an hour on the phone setting up a repair appointment and no one has come to repair the line. Stay far away from this company.

We had Comcast services for a total of 1.5 years. For the first part of that we only had internet at our old address, we moved and decided to take Comcast internet with us and add the TV service (what a mistake!). They messed up out move in EVERY way possible. They canceled the service 3 weeks early at our original address and sent the new equipment to the original address when they should have sent it to the new address.

Just over a year ago, I initiated a chat session with Comcast as I had questions regarding their Xfinity Home service. The initial tech explained the service and options and at that point mentioned that there would be an $399 installation charge plus the cost of any additional equipment beyond the package I selected. After he explained all of that to me, I told him that the installation charge was too much. He mentioned that he could probably get the primary installation charge (399.00) waived so I continued to pursue based on that. I let him know what I was interested in getting and he ran down all the cost, and then told me that if I would go with the package that we just talked about, he would waive the installation. I agreed to that package based on this. At one I asked what the fee would be to cancel the service and he said the early termination fee would be $150.00.

They have been over charging me for the past six months. I called in March 2015 and talked to ** and I thought it was resolved. I received my May bill and it has not been resolved. And they can not help me because I need to talk to A BILLING SUPERVISOR and they would not let me do so. I need to talk to a supervisor.

I wish I had read these reviews before I got Comcast but I thought that most angry reviews must just be people that can't be pleased. I mean how could a company stay in business if they are horrible. Well, these reviews are 100% accurate. I need not even type my complaints as they are all stated in the other reviews here. Also, I just got off of a customer service "chat" that lasted over an hour and a half! Liars, thieves, con artists, all accurate. I do think that I managed to get the best excuse of all though. It would be funny if I just heard this story and it didn't happen to me. I have had certain channels since I ordered my service. A few channels I am very particular about and would never, ever order service if I didn't get those channels. Since January I have had those channels. Had the original installer out who installed service, checked my package with my channels and everything was right.

I am writing this as the Comcast truck pulls up to my place for the third time in 22 days. I started my service at the end of April. Since then I have one of two TV's working and almost didn't get on this site because my internet is so slow it won't log me on to sites or shuts me down. Since I moved in I have made approximately 10 or 12 calls to Comcast, one which I with some remorse admit meant screaming at a supervisor. Each time I am promised that someone will investigate it; notes are being writing; supervisors will be informed; tickets are being written so the outside work that the guy on April 1st said was needed was going to passed along... at yet here I am May 17th with the same problem. What is equally pathetic is I was sent a bill and told I had to pay it and later, once the repairs are made they will credit my account for the services that were unavailable.

I've even with Comcast for 42 years & always paid my bills on time. Presently, I'm under contract with Comcast for the Xfinity bundle, until May 21. In January, my bill went up $49. I've called several depts. trying clarifying this increase & lower my bill. They said it was for equipment & nothing could be done to help me. Finally, this week, I've decided to TOTALLY drop Comcast, but Comcast Cancellation Dept. told me I couldn't cancel them until the actual contract termination date, even when asked to do that on May 21! I use to be able to negotiate with them, but not now! I'm so frustrated HAVING to do business with a company that NEVER hears or values an existing customer. HORRIBLE CUSTOMER SERVICE!

We have had Comcast 3 days. All 3 services, phone, internet & TV out. I called and they can not get a tech here for 4 days. They have no emergency workers!

I called Comcast Customer service because my services were out again. I spoke with ** first. FOUND OUT SHE LIED ABT NAME. She did not want to do her job so she sent me into a Spanish speaking prompt. I speak English. ** finally picked up the phone in the Spanish department and was angry with me bc he had to speak English. He finally sent a refresh signal to my bow. After 30 mins. Then was angry because I said he should not be making excuses for his co-workers. He then went into my account and removed my boxes from Comcast system. All of this was explained to me by ** a supervisor in the x1 dept. This company is a joke when it comes to customer service. Billing I don't even know where to start with that department. I am moving my services to another company. Beware.

I paid my last Comcast bill back in April. Then they sent a debt collector saying I didn't pay my bill. I contacted them and they said I didn't pay it even though it was reflected on my bank statement.

Can you train all of your employees the same? I got 3 different stories from 3 different people. I rec'd a letter stating I needed to upgrade a modem, sent for it and was then told I didn't need it, just send it back. Also, your website is awful. It won't let me shop when you are advertising a bundle for triple play. You seem to think you have us backed into a corner and we have nowhere else to go. You are soooo wrong. The costs go up and up and the service goes down and down. You have spread yourselves too thin.

I am at home from work for the third time this week to get connection service and no one has showed up again!! I'm not even a customer yet and I hate this company. I just called CenturyLink to come out here. They have cost me six hours of pay this week.

I got fed up with Uverse's charges for service earlier this year. I called Comcast for their regular internet service, no cable, no phone, no bundle, no contract... Cool.... Done... As soon as it was hooked up, the internet service was spotty... on again, off again. Not happy.

Comcast is not to be trusted. They're nice when you sign up but once that promotion end, your bill sky high - all kind of hidden charges appear. Customer service rep rude and very unprofessional... Contact CEO Brian Roberts, nothing was done... ** Comcast, I will be contacting my lawyer asap...

I have had service with COMCAST for 1 year and from the beginning my bill has fluctuated up and down. I told them that all I wish to have was internet service only and each time they would charge for TV and internet. In March this year (2015) I cancelled my service, they said they would refund me my payment. It now has been 10 weeks and still no refund. And they say it was mailed out but they will have to wait to see if it has been cashed. When I first had it installed they made me wait 3 weeks to install underground the wiring and I could not cut my lawn. I informed them that if it was not installed within the next week they could take all 300 feet off my property.

This place is horrible. Never go here! You cancel a payment and they take money anyways, in fact a day early. The internet is slow, the cable cut out often. Horrible non-English speaking customer service reps. It is ridiculous how they handle situations. I have never been happy with the company. FYI AT&T is the way to go!

One hand does not know what the other is doing. C/s is rude and condescending as well as patronizing...... This is over 20 years of their 'service'. I must have their product because of the area that I live in. The charges are out of sight - and for what?? As I keep telling them, their exorbitant, ridiculous charges are way too costly. Their is no program for the seniors, disabled, long time customers, nothing. We're just paying for air = air waves. Their entire system is disgusting.... bad service repair people - I need a book to write the bad reviews and the stars should have a 'minus' behind them.

Every single month for over a year I have had to call and refute unfair and (often times) unclear charges. I was always subject to contradictory and conflicting information from different representatives within the time period of the same phone call. For example, I signed up for a fixed rate of (about $120) for 12 months.. The first month's bill was $130, and as a result, had to spend about 20 minutes complaining to them that they messed up.. I ended up paying them anyway, then this happened for another two months.. (The second month was $140, the third was $154) and I called the 2nd and third month FURIOUS.

I reiterated over and over again the cost and fees associated with our new contract when I renewed. I know from past experience that Comcast will say one thing and when the bill is received it says another. Well we went from $129 to $169 monthly fee and they charged for the new equipment. In our initial conversation I repeated over and over "there is no charge for the DVR?" I was told "no." Well yes there was! I asked them to access the "recorded" conversation! Yeah right. Bait and switch! Switching to DirecTV.

The reason why I am writing this letter, is to express my FRUSTRATION over all this years, with this COMCAST. Even though their service wasn't bad, customer service is the WORST area I have ever experienced in a company. After several years of service, having many problems with the billing department, on February 2015, I ended my relationship with COMCAST. I couldn't handle anymore, that each time I called, nothing got resolved, they hanged up the phone after long minutes, and in one occasion more than an hour, or transferring me to several departments, because no one ever gave me an answer to my problems.

Comcast sucks! I ordered a self install kit that could never be used, they knew it and send it anyway. I try to cancel my service but then I realize that they are a monopoly and I am their **. Once I need the service for my work and my wife work, I had to deal with their lame excuse for customer service. Long story short, got the kit April 12th, the prima donna technician will be here may 14th, let's see if he/she can make this thing work. Ooh!! They want me to pay a bill for a service that never worked, or they will send me to collections. I guess the people that work there are so tired of dealing with angry paying customers, that they have no choice in being **/idiots too.

I am going to spare you all the rant, we know paying over $100 a month for TV is stupid. Comcast has gotten so much of the market, monopoly, that they can charge each home outrageous monthly fees and be so NON customer focused. A salesperson called me to talk about a great deal they could provide me for only $10 more a month. In the end I was going to stay with only internet and paying more a month because I now used up my plan and that plan was no longer available. The really unconcerned customer service person said "Ok do you want me to cut off your internet today then?" I said "In one week you can". Horrible company.

My bill used to be due towards the end of each month. I have been a prompt paying Comcast customer for over 4 years now. Never had a late payment. Now I see that Comcast has changed their pymt due dates and these new dates were computer generated, as I imagine they were in the past also. My new payment date is now at the beginning of the month, which does not work well for me as I am on a limited income and only receive my pension in the middle of each month. That is when I set up their payment. I called and told them the problem and asked if they could kindly change my due date to towards of the month again. I was told no, can't be done. My payment is 76.00 so I figured I had grace period of at least a week, having done a little research on their grace period. So I would pay it on May 13 (it's due May 7).

They not only charge you fees that doesn't even apply to you, they also sign you up for things you never even asked for and says they did ask. No! It was a damn trick. I've been Comcast for 10 years now. Every year I have issues with them but just haven't found the time to shop around. They are either billing me fees that doesn't apply to me, or screwing up on my balances/credits and refuse to refund my own money. AND just a few months ago I REALLY thought I was on a Double Play for Internet/Cable plan ALL ALONG since I started because I've never changed or asked for anything different. Turns out the rep I spoke with when I called to make a payment, "claimed" I was being billed separately for cable and internet and that's why my bills kept going up.

Comcast is honestly the most awful company I've ever dealt with in my entire life. We have had some issues with on our demand and have spent 8-12 hours on the phone with Comcast reps. It's not the actual reps fault - it's Comcast! I have no idea how they think the current set up is working well! None of their reps are cross-trained therefore none of the reps are able to answer any questions at all outside of their expertise (not even sure that any really have an expertise). Not to mention we had to repeat the same information to the 6-7 reps we were transferred to even though we were promised these details would be included in the transferred. Comcast doesn't deserve the business they get... I hope some decent cable company comes along and puts them out of business.

I called comcast to turn on a box that was recently sent to me. Technical support tried to activate the box remotely and was unable. The technician on line offered to send a tech out at no charge to check my line or bring me another new box whichever was the problem. It turned out that the box that was sent out to me was not programmed so It would not activate automatically. When I got my bill I was surprised to find a charge for 39.95 on it for the service which was offered to me for free. When I called to complain about the charge all customer service would do was to give me half the money back that had been taken from me via fraud. I will be filing complains with the proper departments and cancelling my service asap. It seems that salespeople lying to customers is too often the norm at comcast. This is the second time I have had a problem with this company and there must be some federal agency that can give me a solution.

This has been the most frustrating and time consuming venture I have ever encountered. I am just about ready to have you come and take all of the cable equipment out of this house. #1 I called and asked for the Blast Plus package. The woman told me that that no longer existed and it was now called Internet Plus. I asked about the channels and was told that it was only 29, but I specifically asked for a package that included Hallmark. She assured me that it did.

First of all, I just have internet service with Comcast; I discontinued TV service about 2 or 3 years ago. I called Comcast because they had a wire coming into house for my modem (I own) which did not have a boot for switching out wire lengths. Also on the exterior of my house there was no caulk around the wire so ants and other insects were getting in. About a week after the technician corrected the wire problem they sent me TV equipment which I did not order and Comcast told me I had to return it myself to a UPS service of their choice. My time my gas and I have disabilities.

Comcast would send out bills to me every other month and they would charge a late fee for the month in between that they don't. I'd call to complain; sometimes they would adjust the fee and other times they don't. You really need to review your bill and the charges Comcast puts on there. Shameful!!!

Bundle package I have changed when I received my new router/modem combo about a year ago. I called to report problem with my phone, even wanted to drop my phone service. I was paying for something I wasn't receiving. After several failed attempts through phone calls and being on the phone with Comcast being transferred over and over and usually giving up as I am very busy, I finally reached someone who took the time to fix my service. She said I also was only receiving 65% of my signal. She was very helpful and told me to call a specific department to be reimbursed for not receiving full service. I called the number, told my story and got the same runaround as before. I finally spoke with a supervisor who told me they could only credit me $45. I am very upset and dissatisfied. Especially when I am paying $30 a month for 10 months that I was not getting service. I want my money back!

I spoke with Comcast 4/10, agreed to a new promotion. I repeated several times my total bill amount asking for confirmation that that is what it would be. The customer rep agreed several times. I received my bill today it is $100.00 more! I had been leery because of so many issues in the past. I called to discuss the billing discrepancy. I had the rep's name, employee #, and all facts written as stated to me, and one of the 2 people that were witness to my speaker phone conversation.

I have had Comcast for 2 months. The first bill was 350 dollar for the 3 bundle. Was charged from when I call before set up 2 weeks later. Also the guy took 4 hr to put it in. Also they had the package wrong. Had to call in and have the turn on the movie channels and demand. Also had to call and get my DVR. Had to call and get bill straightened out and had to call a week later. Finally the guy got it and sent out the DVR but they sent one that was incorrect and had to get a tech out to replace it .

I had cable services installed this morning. Within an hour after the technician left one of the cable boxes failed. I spent more than an hour on their tech support "chat" and repeatedly asked to actually talk with an agent. Finally I was able to talk to a tech support person by phone and spent nearly an hour and a half going through self diagnostics only to determine the cable box is defective. They are unable to send someone out with a replacement even when the box was defective within an hour of installation.

I called Comcast customer service (disservice) to complain about the fact my service rate had been increased $20, $20 and $40 for the past three years. I was transferred to a manger. She said that she was sorry for that and she could put me on a new plan which would reduce my rate, but I would need to switch my receiver box with the new version. And that she would also send me a free camera for my front door as a bonus. I told her that I do not want a security package for I already have a security system in my house. She said that this is a single camera and not a security system, plus it's free. I said thanks. Few days later, I received a box containing the new receiver box and remote. I never received any camera. I called them and asked about the camera. The agent did not know what I was talking about! Later I noticed that I was being charged more than what I was told.

My cable/internet has been on the blink for over a month now and Comcast has sent 7 technicians over the past few weeks with each visit being the same - "I can't fix it but I will send the guy who can." I call customer service and they tell me they will get a technician out and I keep repeating the same thing that they have sent technicians and in my opinion they don't know what's wrong because it's not resolve. I have to go out to watch the playoffs because the sports channels say "tuning error". I truly have been patient but I'm growing tired of this. You can't talk to a supervisor, manager etc. Just in my opinion folks who are trained to say "I am sorry for the inconvenience " or "I will send someone out " - Waiting on the eighth visit and if no resolve I will cancel because I'm not gonna pay for what I don't use.

Year after year my family suffers from Comcast's awful service and it's getting worse. We have been trying to get through their automatic voice service after work hours but it hangs up on us every time! There is absolutely no way to talk to any representative after 7 pm. We tried to go on-line and requested for password change but unlike other companies they don't allow you to do so unless you call them! Another problem with Comcast is their cheating - they would increase your bill all of a sudden or do telemarketing with you promising free service and, if you agree, would add new service and charge you, and you would have a hard time to convince them you did not request any new paid service. I am sure if they would not survive fair competition if we had a choice to go elsewhere.

I ordered Triple Play with COMCAST RESIDENTIAL (CR) on or about 3/16/2015 from ** in Colorado Springs and it has been painful since then. My internet and phone were initially with COMCAST BUSINESS (CB). CB was difficult to work with in transitioning phone and email addresses to the CR account. I really went through 15 different agents to get switched over, and after 36 hours the transition was finally made; however it appears that I am having to pay both CB and CR for 60 days until my "termination" from CB takes effect. This double pay does not make sense as both residential and business are under the primary company, Comcast.

4 hours... 11 associates and still cannot disconnect cable or come to a resolution as far as the billing. And if anyone wants to know why they get disconnected? It is easier for them to hang up on you than to say, "I'm sorry, I gave you the wrong information." I was actually just told that by a Comcast employee.

I have unlimited calling as it is a part of my cable package but I keep getting billed for domestic calls. I've been calling them every month since November 2014. They credit the charge but then I get a new charge the next month. Each time they remove they swear it shouldn't be on there, the next month & it is.

From top to bottom, Comcast has demonstrated how evil and disgusting a monstrous company can be. From the start, when Comcast scheduled an appointment, they did not show up or did not show up on time. When they came to the house, they didn't know what they were doing. I later found out they were "just contractors" Comcast hired to do the installation - they were "not" Comcast employees! Then when it came to billing, Comcast almost always made "errors", which took a lot of my energy and time to get them straightened out!

I was very ripped off by Comcast. I had DirecTV for over a year and half. Absolutely lovely experience great customer service and never was shocked by bill. I recently moved from an apartment to a town home and found out I have no line of sight for DirecTV blocked by trees... So I was forced to go through Comcast and they ripped me off... I paid on my internet yet they never credited a count - that was first strike. I was told my first bill would be 121.00. Well my first bill was 318 because of a bunch of hidden fees and cost not disclosed... I told them I will be paying the 121 the amount I signed up for and will be disputing the remainder in litigation... If you like throwing your money down the toilet being treated like crap and working with liars, then go with Comcast. I don't so I cancelled.

Price was already not great to begin with when I start asking around what friends' and family comparable rates are. So I ask to lower, "No, sorry". Then without warning my "bundle expires" the next month. $180 for basic cable/internet? No.

I've had Comcast for over a decade and have dealt with internet going out every single month, multiple times a month. I literally cannot count how many times they've came to our house, rewired everything, changed all the hardware, and the problem still persists. Comcast has shown by example that the problem is not the hardware or the wiring; the problem is Comcast. Over the course of 3 weeks I documented each time the internet stopped working, and I have the exact date and time for over 20 occasions when the internet went out, just within 3 weeks. Keep in mind, I was only able to document those times for when I was actually trying to use the internet. Who knows how many times it stopped working when I wasn't on the computer.

I have been with Comcast for decades, at numerous locations. Their current customer service is completely absurd. I have had at least one issues per month for the last 6 months or so. I have never received more than a few dollars credit in total. I am soooo sick of having to deal with poor service. Tomorrow I'm going to look for another option. My patience has been completely exhausted. Stick a fork in me, I'm DONE!!!!!

Was on hold for an hour to try and get my TV hooked up which I am paying for in order to watch the Spurs game but after 1 hr 40 minutes of being on hold and the game had ended I decided to just stop being on hold.

Unbelievable! Tried to order the fight tonight on paper view but my balance was too high. Discovered, after holding for an hour, that someone in account billing had applied a returned check payment to my account, in an amount that I did not owe, plus an NSF fee. I talked to Customer Service, Customer Retention, Customer Service, and then they transferred me to Collections to get the charges removed. 1 hour and 20 minutes later my call was forwarded to a voicemail to leave a message. Called back and was disconnected numerous times.

Last month I tried to reduce my bill. I only use Comcast for internet and a landline but they told me I could add basic tv for $1.00 per month. This is a scam. I had no equipment and I didn't really want it but thought what's $1 more dollar. When I tried to discontinue they wanted to charge me a $250 penalty. Don't trust them.

I rescheduled a move. Called in and rep changed the date for the new service. But they didn't change the date for my current residence. Got up super early to work.. and no phone, Internet or cable. Spent over 2 hours on the phone. Nothing resolved. They say I have to take my equipment to the Comcast store. They don't open for another hour. I was transferred and given numbers to call. Learn your job. I even called back yesterday to see if any other appts available. That rep didn't even catch it. They need better employees.

This company is highway robbery! I had all services they offer TV, Internet, phone security. From the start the setup was a disaster. They came to my home to do and install and charged me 40 x 6 for all the wires they said they had to install in my home. When they came out they bought the wrong equipment. When I asked if they could return they told me I would be charged. Their customer service is horrible and they are most expensive service. After 7 days of service and on the phone with them everyday they credit only to apply the same charges the following month. They lied about everything free install etc... and charge me 1k early term fee because I canceled since they charge for every little things and have horrible Internet that keeps dropping in and out. I don't know how people allow this company to rip them off. Don't let them get Netflix and hull if you must and an antenna and leave these people alone!

Check my Facebook post! It starts with, Comcast sucks! I've been trying to get my service fixed for 5 or 6 months now. I'm going to throw all of your damn equipment in the river. My phone service is static and unrecognizable, and my TV is just as bad.

I had a self installation kit sent to my place 3 days ago and installed and then called the customer care for activating the service. After trying out many times and through multiple agents, they could not do it over the phone and recommended to send a technician. Again messed up setting an appointment date which is inconvenient for me and after having no output via the call, was told that they'd escalate the issue and call me back today morning which am still waiting on. This means am basically without internet at my place for at least a week and God knows when I'll get a response.

I began my Comcast service in September when told after moving I could transfer the service to a roommate. I began then transfer process in November, calling the company and getting the correct paper work and sending it into the correct address. I informed them multiple times that I was going to be moving in December. After two months I realized that the transfer had not gone through, so I called them again in January only to be told that it would not be possible to transfer the service. Since I had been informed by a Comcast employee on numerous occasions that this would be possible I complained and was told that I would be able to cancel my account and waive the early termination fees. This was on February 2nd.

If I could rate this company less than one star, I would. I have NEVER had such piss poor customer service and I would NEVER recommend this company to anyone. And this is coming from a person who has worked nothing but customer service for the last 7 years... My first call was to set up service. I was on the phone for over an hour. I made it repetitively clear I just wanted the basic cable and internet bundle. Every 2 or 3 minutes the woman came back, told me the same redundant line "I'm just trying to find the best package for you". Not sure what's so hard about finding the bottom line cable and internet bundle. An hour later she assured me I had exactly what I asked for PLUS DVR for $85.99. My second experience was when the cable guy came and set up my cable, told me I did NOT get internet, and couldn't get my cable to work. He advised me to go into the service center and speak with someone in person.

How do I contact the FCC to file a complaint? I'm totally sick of my bill being wrong and inept customer service. We pay our bill BEFORE the due date every month and this month we get charged for 3 extra outlets and a late fee of $9.50 on top of it. HORRIBLE people to deal with... it's like trying to piece together a puzzle when trying to get answers with folks that broken English. Please there has to be somebody out here to help us when dealing with this beast!

I have never experienced the worst customer service in my life! I was connected to 3 different people only to find out that they needed to collect another $130 from me or I would be turned over to collections. I had my service transferred and paid up my account but they forgot to mention that I owed the remaining $130. I had 3 phone calls all to which they realized I was completely paid up. So frustrated! I'm going to buy out my contract and get the dish. I HATE Comcast!

I called in to upgrade my service to a different box and that's when I found out I had been being charged for some equipment that I never knew about. After researching I found out that a previous technician that had came to my house left equipment there. I had called to get a new box one day. Well, the tech that was supposed to come was running late and he sent another tech out. However when this tech came out he left two extra boxes at my house on my wall unit. Well I never looked for any extra equipment because when he left all I knew is that my cable was working so I didn't notice any extra equipment that was left. He brought this equipment into my home. All I know is he did what he was supposed to and left. The boxes were left unnoticed. However, he added those boxes that he left to my bill that were never hooked to anything in my home to get the monkey off of his back.

New cable service installation was connected on March 10th. Installer told us that someone would be out to bury cable in backyard (from power pole to house) and close crawlspace under house where he pulled the connection from and it might take a couple weeks because of weather conditions. Called Customer Service on 4/10, 4/20 and 4/27, there are now at least two separate service requests on file and still no one out to bury the Comcast cable. The cable on top of ground is ugly and not safe, the crawlspace is open and house is exposed to rodents, etc. and lawn care provider can't properly mow the backyard. In addition to these problems, the yard is not safe and there is a trip hazard for anyone trying to navigate the backyard.

After Comcast lost some CBS shows (I don't know the details) I was suddenly not able to set up series recordings. OK but then I went through and set them up week by week. The recordings were dropped many times. Suddenly I couldn't rewind a show on WTTV. Couldn't pause a show, I did an online chat and then the "person" I was chatting with just stopped talking to me. Said I had left the room. I'm switching to AT&T. My parents are very happy with them. I can't get a hold of anyone local on the phone. This automated phone service is crap! I'm done!

We are in the process of finding new service. Comcast has become so unbearable. The customer services is so bad that it is just painful to call them. We are tired of the spotty cable service, bursty internet speed and a home phone that will drop calls whenever it wants. We have spent months trying to clear up our service issues, last Sunday when we called, they said that there was NO notes on our account regarding our service issues. If we have problems, we should have called them. I was told that there is no way to remove notes from the system and that I should not be asking for refunds for services that I "say" I'm not receiving. We have never even been late with a bill, for over 20 years we have been loyal to Comcast, but that have not been loyal to us.

I cancelled HBO back in Jan and apparently customer service cancelled it off my cable but not off the internet so I didn't realize I was being charged for the past 4 months. That was my second call to them to cancel it and I thought it was all set. I didn't double check my bill and that's my fault but I saw it was cancelled on the cable box and never checked the internet HBO because I didn't ever watch it on the internet and would never have thought that the rep would have to take it off both places. This needs to be fixed.

Had the displeasure of having to contact customer service today. After past experiences you know you probably should take some headache medicine before calling. The picture on my tv was having problems and it had started last night and continued this morning. I called, after confirming your phone number, having you go thru all sorts of voice menus, entering the last 4 of your soc sec number etc etc. I got someone who I could barely understand. I had to go thru all the information that I had already verified on the automated menus again, last 4 of soc sec. etc .He then told me that my signal was fine and so they would need to schedule someone to come out and replace the cable box. He said if it was their problem it would be free, if not I'd have to pay.

My contract for DirecTV was up having been with them for 8 years...we trying to get away from long standing contracts. Called Comcast they said they no longer had contracts. I made sure they carried the stations that I watch such as Boomerang. Tech came out…but no Boomerang. The DVR worked in the living room but not in the bedroom. Called Comcast…they said they don’t carry Boomerang…but they gave me HBO free. Don’t care- we are not home enough to watch it or the 800 channels we do get. Tech been out three times because of DVR. DVR records half of programs- constant error messages, screen freezes- have to restart the box and on demand programs keeps saying “try again later”.

COMCAST THE WORST. First of all you get transferred to 30+ people to fix one problem cause no one wants to do their job. Secondly they charge you for every little thing they give you, 12 month packages give you a discount for going paperless but never actually send you any sort of mail or anything telling you your 12 month "special" has been up and done therefore charging you upwards to twice the amount of money! Then when you want to add new services they can't get right and then you incur MORE charges for services you do not want or need. I wish there were more providers out here in the middle of nowhere where we currently are.

We have basic cable thru Comcast. We pay $83.00 a month for this service so we can have a wireless TV and Computers. At least three to four times a month we have the speed of: Bing 97, Download .81Mbps and Upload of 1.36 Mbps. When called, you are on hold (with the worst music) forever. When they do come on the line they try to overwhelm you with their technical knowledge. (Speak English, I am not impressed!) I just want what I am paying for. How do we get what we are paying for?

I generally had satisfactory experience with Comcast up until I moved from my apartment to my house in 11/14. I did have an issue with a piece of equipment that was returned through certified mail yet I was charged for the equipment monthly until I moved then I was charged for unreturned equipment. Several tickets and calls led to nowhere so I had given up on it. When I made the move in November to my house I had already set up with Mover-edge to transfer in October. While still in my apartment in October I realized that the Mover-edge didn't use my shut off and start date and instead canceled my current account and generated a new account "Unknown to me until late". So I called to turn back on the first account until November.

The worst experience ever. It's a shame I was paying for the $60 a month bundle with basic TV and internet. When I realized the basic channels were only about 10-15 channels I called to inquire about an upgrade which I was told was going to be a special $99 a month. I look at my account, one month I am being charged $150, next month $120. Hmmm all for one TV and a modem seems pretty odd when I was specifically told $99 a month. I have spoken with 6 different people in the past hour.

Be aware of Comcast direct sales people offering deals. You will be surprised when you see Comcast monthly bill. It will not be even close that to deal offered by the sales person. I contacted customer service two times to resolve this but to my surprise I lost internet signals both time, now I have complaint to FCC. Now I have to wait and see. Please ask the direct sales person to put everything in writing. When I call the sales person the call goes directly to voice mailbox. No response to my email from the sales person.

Lies, broken promises, overbilling, sit on hold to be hung up on after hours, nothing corrected properly sums up a few of my experiences with Comcast. Most recently, I returned my router thru UPS as I was told to save ten dollars a month. Instead, my bill went up 15 dollars and I was hung up on after an hour when I called. This is one my 30 miserable experiences with the worst rated company in the history of America (an actual fact, google it). Solve my problems now!!! Starting bill was $99.55, most current month $167.43 sums it up.

My business relationship with Comcast began June of 2014. I had recently moved into a rooming house with multiple cable hookups and wanted to get internet access. Since they are the only provider in the area I called their "customer service" number. I was told that I could easily go to the local office to pick up a self install kit to get up and running. So off I drove to the address they provided and upon entering discovered that I was given the address of their local marketing office! No worries, they gave me the correct address and I proceeded down the road to pick up my easy self install kit.

My service was in installed at the above at the beginning of February and since it was installed there has not been a day that we have not experienced loss of service. On a daily basis we have loss of television from not being able to tune into the HD channels. No access to the guide guide. Cannot use the last program feature or having missing parts of recorded programs on the DVR. The Internet service is just as bad: speed lags, not being able to connect or it not connecting to the WI-Fi on devices. The phone service also drop calls, the user not being able to make a calls, (you can dial a number and the call never connects or it will go back to a dial tone), and when trying to make a call and never getting a dial tone.

I am really surprise that Comcast never told me about rise the bill. That's foolish that I never heard the bill was 179 dollars! Without tell me no letter or no message, etc! Rip off!!

I called to disconnect my telephone and put the internet on seasonal hold. I was giving them about 10 days notice. My call to them was cut off just was we were finalizing the order. I was unable to get steady telephone service and the internet was not working. I finally got through to them again. I spoke with 10 different people, was disconnected 5 times and it only started working when the last rep cancelled my order for seasonal hold. I can't believe that a company that provides telephone service has such a terrible telephone customer support system. No one can call you back, they have to disconnect you in order to test the internet, etc. Any ideas for alternates in the SW Florida area?

We had Comcast for a year and we're told the only thing we were under contract with was our home security. When we cancelled our cable, Internet and phone service, I was on the phone for 2 hours while they transferred me around trying to figure out how to cancel everything but the security since I didn't want to pay a termination fee. Finally, the rep stated "I cancelled your current contract and just did another contract on the security". This added several months to my previous contract term. I asked the rep how he could do that without my consent. I didn't agree to an extended contract. The rep advised me it's no big deal, he does it all the time.

I am so frustrated. It's been over a week and I am still not fully connected. Here are my string of complaints: The sales representative only gave me 2 options to get my cable equipment, either spend $10 to receive it by mail or $80 to have a technician to install it. She did NOT mention that I could simply pick it up and get my cable hooked up right away. Oh, but of course, when I mentioned if I could get it faster, she said I could pay more for shipping to receive it the next day.

I purchased the preferred package with Comcast May of 2014. I decided that the rates and customer service was lacking, so in January 2015 I contacted Comcast stating that I was going to discontinue my services. They offered me a 12 month promotional package for 89.99 while on the phone, then after I received my bill the next month, the bundle was 99.99. I called and they stated there was no documentation but they would go ahead and give me the 99.99 promotional rate.

I have a 2nd home in Florida which is a condominium and I am supposed to get cable TV through the association. I have picked up equipment for my unit and Comcast created a separate account. I have been trying to change my billing so that it is charged to the association, but I have been dropped by Comcast 3 times. The 1st time they transferred me, there was a recording that asked for my zip code. Not being a year around resident, I had to look it up. By the time I found my zip code, I was cut off. The 2nd time I was transferred, I accidentally hit the wrong key. There was no back button that I could use, so I was dropped again. The third time I got a hold of a representative, they hung up before I got my first sentence in. I spent an hour and 15 minutes, and nothing got accomplished.

I was waiting for more than two months for new account and they haven't been able to connect the service. The customer service has no idea of how the company work. The subcontractor don't know the policies of the company, they told me to ask the neighborhood where is the box to make the connection to my house. Too bad, too really bad. They can cause a heart attack for sure. They come every week for almost two months for nothing.

I contacted Comcast in early April advising them that I wanted to cancel my cable services. Their customer service is horrible and not worth the $143.00/month I am paying them. The woman in the "customer retention" department advised me that she could increase my internet speed PLUS add HBO to the channels I ALREADY had, if only I wouldn't cancel, all for $79.99/month. I thought that was a great deal and agreed.

Comcast is demanding to speak with my dying mother before I can end my service with them. This is an all time low that a company would use such a deplorable tactic in a desperate attempt to keep a customer from terminating a contract. I just got off an excruciating call with ** (yeah, I'm sure she gave her real name when I asked). The purpose of my call was to alas end my service with this company that I believe is absolutely greedy and fraudulent, whose services are shoddy, and whose fees continue to escalate for no apparent reason.

We received a telemarketing call from a company representing the new Xfinity package from Comcast. They promised 2 years of all premium channels, hi-speed internet and a landline for less than we were paying for just cable (with HBO and Starz) and Hi-speed internet. They promised that we could hook all of the components up ourselves and that they would be shipped out that day. After about 10 days, we did get a box with 2 cable boxes (one DVR and one basic), and a modem. My husband installed everything according to the instructions and nothing happened. We called customer service and they scheduled a technician for 4 days later. The technician got the main TV working and we thought the bedroom TV worked, but it didn't. It just says it is connecting and no matter how many times you unplug or reset it, nothing changed.

Constantly going dark or freezing. We end up doing your job on our end. You guys suck. Overpriced and under serviced. My heart goes out to customer service who tries to make it theirs. Not fair. You don't roll out a product unless it’s trusted and true. All your customers deserve refunds.

Comcast was installed in my home on March 28. Comcast sent an email to me from a verification department on April 1 to verify information with a number and extension. Needless to say I've been calling them since then and yet to receive a callback today April 16. When I got home needless to say no cable, no internet, no phone and still no response or answer from the verification time and no one else in the entire place can seem to assist me. So as of right now no cable, no phone and a very dissatisfied Comcast Customer.

It appears Comcast has resorted to hanging up when you call to cancel your service. Really? Is this really happening? Here is the conversation:

I transferred my services and the customer service rep started a new contract on my alarm system (so I was told) and added a phone line that I didn't ask for. When I called to cancel because the internet is slow and I found out I could get more channels with AT&T for a cheaper price, I was told I could't because it was a transfer (keep in mind I started a new contract that qualified me for the 30-day customer satisfaction) and my bill was $680. My bill for the previous month was only $180 and it was just paid. I still don't know how my bill went from $180 to $680 in 3 weeks. Because of my bill being past due (which I just made a payment 3 weeks before), no changes couldn't be made to my account at the time so I made the decision to just keep the alarm which I was under contract for and let go the rest of the services.

So I was surprised to see that when I went to pay my phone bill I had a negative balance. I checked the transactions and noticed Comcast had charged me twice!! I called "customer service" and spoke to a number of disinterested people in foreign countries who claimed there was only one charge. The next day I saw that they had taken money out of my account and applied it to next month's bill and credited the rest to my account WITHOUT my permission!! And there is no one to go to in this instance!

When I walked into the local Comcast store to pick up a new cable box, the young woman at the desk noticed that I had been billed for a piece of equipment that I never requested, had, or used. She said that I had been billed for this "adapter" or something like that, since 2009 and should be reimbursed (or credited) by Comcast. (She was lovely.)

I signed a 2 years contract with Comcast with the only condition that they respect my monthly amount during this time and 2 months after sign the contract, they increased my bill and the answer of the supervisor was "Pay the bill or pay the penalty if you want to cancel." I hate the service of Comcast

Where do I start - from the beginning we've had trouble with these crooks. Installation was flawed - called and was promised a tech MULTIPLE times - no shows. Finally I went to their office in person and raised hell with a manager who tried to threaten me - that didn't work (helps to know the law....). Finally had two techs with the proper equipment show up to fix MULTIPLE issues with the original crap installation. Since then we've had multiple service outages. OnDemand often throws a "service not available" message, internet speeds vary DRAMATICALLY, and tonight I'm trying to watch a movie and the soundtrack gets garbled about every 5 minutes making me have to pause the movie and then restart it to fix audio.

Did not receive my card for refer a friend. My Friend received Comcast services on December 1, 2014. April 14, 2015 comcast stated we cannot receive the Visa card because I paid my bill on March 8 instead of March 1. Will be getting a rocky $69 system and fire my cable company.

I have never been so infuriated by terrible service! For 2 months my husband and I tried to cancel our Comcast account but continued to receive charges. When we scheduled for the technicians to come to our home and collect our Comcast electronics, they didn't show up THREE TIMES! We had to take off work and stayed home on 3 different occasions for them to never show up... no notice. After 9-10 calls over the past two months, we were continually redirected from department to department. We were made promises of not being charged, promises of lowering our bill if we stayed on as customers, and yet, our bill never changed from its original amount nor did the technicians ever come to the house after multiple attempts to reschedule. Each time we spoke on the phone with someone new from multiple departments, we received different answers and different promises.

I went back to Comcast (Big Mistake) after over 8 years of getting rid of them the first time. Gave one price to lower as special and got my next bill which was 45 dollars higher. Also was charging me for a modem that I own. Supervisor I spoke with was rude and would not listen. Don't want to even give it a 1 star. Horrible company.

We recently moved to a new building about 5 miles from my former residence. My phone number was changed because of this location change. My old phone number was therefore disconnected. "Comcast.net" terminated my email service when my phone number changed. Also my current building is serviced by "rcn.com" (not by comcast.net).

3 months ago, we activated an acct with Comcast. From day 1, they have been unable to install our service, but have been extremely quick at sending us notices stating we have a balance owed. 5 Technicians that have been unable to resolve our issue and over 15 calls to customer service, to which we have had VERY RUDE, unprofessional representatives disconnect our calls in way more than one occasion.

I have bundle service and it all went out last Thursday morning. After talking to customer service several times, the repair date will be 12 days later! So, I am left without TV, Internet, telephone and my security alarm!

I signed up with Xfinity in March 2015. I got my bill for the first month with was 175 and some change which was understandable I am a new customer and I had connection fees. I also downloaded an app on my smartphone so I could check my account. When I got on it, my account showed that I owe almost 300!! I called them and they told me that they bill new customers for two months of service during the first month. I was never told this when I started my account. I never got a second bill in the mail. All I got was unexplained charges on my account. I've had service for not even a month now and I'm already ready to switch cable providers.

I do not understand how this company is still in business. They have the worst customer service. I specifically told the person who set-up my account that we do not need a modem because we already have one. And surprise! They charged me for the modem. Instead of closing our old account a month ago when we asked them to do so, it is still active. When we got the new cable box, it was added it on the old account... Apparently they cannot add the box to my new account so therefore my cable is not working. Overall I spent 7 hours on the phone over this weekend and nothing happened. Please do not use this company!! It is a shame that the authorities do not do anything about this company.

I started out with only home security and wifi with Comcast. An independent contractor with comcast sold me on adding cable services to my existing account for only $30 extra per month - that was 30 days ago. My services have only worked for maybe 10 days out of the 30. They have sent 3 technicians out who have all screwed up even more! The agents I speak to on the phone don't care, they won't even credit me the days I had no service. And the kicker is they allow me to cancel because they changed my contract when they signed me up for services so I'm obligated with Xfinity home for 2 years or I have to pay a $900 cancellation fee! I was not notified that they changed my contract. Had I known that I would have never added services! My bill is over $200 when it was only supposed to be $130 per month! I am extremely upset.

Once again, Comcast has outdone itself in delivering abominable customer service. A week ago, I notice a significant dip in my FICO Score provided by my Credit union. I immediately pulled credit reports and found a submission from a collections agency. I called them and they informed me Comcast had turned an amount due from 2011 over to them for collections. I called Comcast and after being transferred about 3 times, spoke to someone who informed me I owed a balance on an account I had back in 2011. I asked “why I had received nothing in the mail from Comcast in the PAST 4 YEARS”, and they had no answer. I eventually determined, that because I got my bills via email, and when I closed the Comcast account I no longer had access to that email address, I was uninformed about the amount due.

I serviced Comcast customers through an independent contractor and had service with Comcast. Let's begin, I signed up with Comcast some years ago. I do not like being lied to. The agent had told me I would receive their triple pay for 99.00/mo. When I received my first bill, I was billed 132.00. When I didn't pay, they had a company called Midland Credit call me. Well they did not follow procedure and a class action lawsuit was filed against this company. An attorney sent me a letter with confirmation that I qualified for a credit of 1000.00. I signed back up with Comcast, was given the same above run-around. I paid 132.00/mo for endless repeated shows/movies (pay-per-view is not included with the monthly service fee). The programming is not updated, maybe every 6-7 months. I have not received any credit for anything.

I have called Comcast numerous times and can never get anyone on the line. It's as if they want you to give up and hang up. Don't call trying to get a payment extension. They never answer the phone. What's with that???

I stopped using Comcast's miserable and expensive internet service more than three weeks ago. I personally took their rental modem to their customer service facility at 260 Potrero Ave San Francisco, CA three weeks ago today. I showed them the Comcast confirmation of a $50 cash deposit on the modem rental and requested a return of the $50 deposit. The CS rep stated that she could not return deposit money despite the confirmation that I was owed the $50. Presumably it was to be mailed. Three weeks later and still no $50.

My bill kept going up and I finally took the time to review all the services. I realized I was paying for a service that I never had, asked for or needed. I spent almost 2 hours trying to talk to someone, only to be transferred to non-Americans that I couldn't understand and that would eventually hang up in the middle of a statement. I can't get any answers and these are the worse people I've ever dealt with. I am looking for new service now. I would never recommend Comcast. They are a rip-off and increase your bill continuously. Thank you Comcast for destroying my nerves today.

We recently moved from San Francisco to Pittsburgh PA and had VERY PAINFUL experience with Comcast. As it turns out, Comcast San Francisco has nothing to do with Comcast Pittsburgh. After being a 25-year customer with Comcast, Comcast almost immediately cut off our Comcast email addresses. UNDER NO CIRCUMSTANCES CONSIDER USING A COMCAST EMAIL ADDRESS.

I called in to ask about my bill. They said that they have a new promotion that I can apply. I think that's a good deal so that I agreed to join. At the end of the month, they sent me a bill for $263, with $15 installed kit for internet services. They didn't do a single thing. They scheduled a tech to come out to look to see why I couldn't connect to internet. Over the phone, the lady said that as long as that guy not doing inside my house, they will not charge me. Guess what, they charged me $35 and the tech didn't step a foot inside my house. They charged us $99 for upgrade to their new X1 Platform technology. We have to pay for their upgrade. I don't need X1 platform. And they didn’t even mention that in the call. Do not even think about this company for internet and TV services. Comcast is the worst customer service. You will regret for sure.

Promotion scam: signed up with the Xfinity bundle with a bonus iPad Mini. I was reluctant to choose the bundle but was swayed with the offer of the tablet. I spoke with three different representatives about the iPad. Each rep explained that after 90 days from my sign up, it would still take another 60-90 days for processing. Seven months later when I called in, I was informed I was not going to receive the promotional deal because I did not pay the advanced billing cycles, yet my service was not ever terminated and Comcast gladly took my $200.00+ amount every month without informing me I was to no longer receive the promotion deal.

Comcast is a crook! I have had Comcast for YEARS. Recently I moved... Prior to moving I used their "handy" moving site and input my address... Boom I "have service". I sign my papers, go to make my service appointment and am told they don’t provide service to my area. I look closer, they were auto-populating another address! When I call to have my early termination fee waived I was transferred for over 2 hours, hung up on (or the call "dropped") 3 times. I was told there is nothing I can do, I signed up. That’s BS. I’ve been a customer for years! What does loyalty get you these days.... NOTHING. I didn’t want to leave Comcast, but now I won’t go back. Too many other options with no contracts. $800 for early termination! I pay less than that a year for service. I will report them everywhere I can and make people aware. They aren’t the only provider and I won’t go back.

I received my monthly Comcast bill today and it was for $448.84, double the regular amount. Comcast decided on its own to automatically bill me for the MLB package which we didn't request or authorize. In prior years we had ordered the MLB package. When we called Comcast their response was we must have authorized the charge last year, however, they weren't able to access previous years records. This is fraudulent and their hope is we won't check our bill and automatically pay it. Their only response to this horrible practice was to credit our account for the charges. Comcast didn't offer to make things right. We are calling other providers so we can cancel Comcast.

I am so tired of this company. They are nothing, but a monopoly of ripping people off. I have been a loyal customer since 2008. I have always paid my bill every month. When I signed up I was told what my bill would every month for the package I purchased. I now get a letter in the mail that from my 132.88 bill, that again, I pay every month I now owe $428.11. So, I called and I was told some nonsense about “you must have missed a payment”, but I cannot go that far back. I was upset. How can it be that I have the same package, and I have not missed a payment that all a sudden I owe almost three times what my suppose to be monthly bill is. She told me “well Comcast bills a month in advance. You must have missed a payment”, again she says I cannot go back that far.

I called about my internet service for the second time; it's not worked and I pay my bill. They said they'd lower the bill by $20. She asked me about Comcast TV and I said maybe in the future. I got a pack in the mail today w/ Comcast remote and box... I DID NOT say yes to that. Now I have to go to a UPS store to send back and my bill is probably screwed. Not happy at all.