Xfinity Cable TV Reviews

I called customer service. I was told this problem would be resolved and a credit would be applied to the next bill. That did not happen. The amount of my monthly service went up again. I called in again, and was assured the problem would be resolved and I would see the credit on the next bill. Again that did not happen. My bill went up again and they shut off my service for nonpayment. Nonpayment of a bill I did not owe. I called in again was assured that the customer service representative would research the problem and get back to me. My service was shut off again. I called again. This time, I was required to pay the bill that I didn't owe to give them time to research the problem and they would credit my account as soon as they got it all figured out.

This continued every month for 10 months. I would call in and they would make me pay the past due amount to get my service turned back on. I begged, pleaded, yelled, screamed and finally broke down in tears every single day while on the phone with Xfinity employees trying to get them to understand the situation. I was accidentally hung up on more times than I could possibly tell you. I would then have to call back & go through the whole thing again.

After literally 218 phone calls, I finally got on the phone with someone I refer to as an angel who looked at the number of times I had called, and credited my account with the push of a button. She ended up crediting me almost $700.00 that I had overpaid in the ten months I had their service. By the second month, I was going to cancel my service and found out that the apartment complex I had moved to after selling my home had been sold & are no longer allowing dishes to be installed in the complex. Therefore I'm stuck with Xfinity. I have called in 5 times this week alone because my DVR is not working. They keep sending a signal to the DVR, it works for a day or so & then it quits. Can't get them to consider that it might need to be changed out. If you are considering Xfinity, save yourself. Use another company. ANY Other company. Just wanted to hopefully save others from the nightmare I've been through.

So we called them to cancel after 3 weeks, disconnected the box and returned it to a store. The next day we got a bill for $200 -- installation charges plus month one. We called about that, and the customer service rep said it was all good; we just needed to return the box. We said we already had, and he checked and saw that was the case. Now, three weeks later, we got another bill in which the original charges are there, as well as an early cancellation fee and a charge for not returning the box.

In all, Comcast says we owe $500 for trying out their service for about three weeks, which was supposed to be free. Now we will have to hassle about straightening that out. It's too bad, because we liked the faster internet and were thinking about signing up just for that. But now I don't trust the company to be honest about their deals nor to bill accurately.

Comcast should not have the only control over the Coax cables. They need serious competition! I really dislike Comcast and its business model, however they are so huge, they know they can do what they want. Congratulations Comcast! I hate doing business with you and yet I still keep paying because I have no other logical choice! I can only hope that someday a competitor is able to snuff them out! I feel a little better, but not great. Lol.

I have spent over 15 hours trying to get service restored and transferred with each agent giving me a new number to call with the same call prompts and reaching a new guy who couldn't help with a new 800 number to call (800-266-2278, 888 739 1379, 888 565 4329) and then disconnecting the call. I decided to transfer my old number to Vonage but Comcast decided not to release it due to them disconnecting it. Now I'm spending another 3 hours having them re-activate it so that it can be ported and my call has been disconnected twice now.

The phone service is one step below two soup cans and a string. Voice mail that dumps week old messages, even deleted messages into your mailbox 7 days later. Supervisors give you their phone numbers so you can call them directly, what a joke. They don't answer and they definitely don't return the phone call. DVR doesn't record scheduled recording, either series or just one show but it records other shows. It's selective recording or the NSA getting into our DVR boxes and deciding what we can record and watch.

A week later I did retrieve the package from her and stored the Comcast box in my coat closet, due to not having the time to call Comcast to activate the service, and to call AT&T to terminate the service. Once again I rushed out of town for business. I came back to Atlanta, and called Comcast Customer Service. A male was my representative, and I provided him my address name and telephone number. I then said I was out of town and I want to make sure I will not be charge for services before I actually hook up the Comcast box. The male representative says "sure ma'am I can help you" and he then recite my services "250+ Latino channels 75mbps internet".

I told him "NO NO NO. I order that but English speaking". He said "no ma'am. What I have is 250+ Latino channels. 75mbps internet". I told him "I cannot do anything with that. I do not speak Spanish nor can I read it so what will be the purpose. I do not want that." He apologized (I think), and we disconnected the call. I called back again to speak to a representative and I was very upset. I wanted that service for that price in English ONLY. I was told I could not. It's not offered. I then said "well take me back to my internet 10, 14 or 15 mpbs." I was told that that offer that I originally had is no longer offered.

I was furious at this point because I did not get what I wanted, and I cannot even go back to what I had and what was offered was $5 more. I did not want to give Comcast a penny more, rather I had it or not. I assure the representative that my other home address is ** and I will cancel that service too. I informed him I cannot look at On Demand in my living room and I sick of COMCAST.

I later spoke to my husband whose name is on the account I'm an authorize decision maker (myself) of what happened and he said "give Comcast a chance to make it correct, if not then yes we can cancel here also." Now, at this point I call and cancel my service with Comcast internet for $19.99 a month, (I do believe) a week later. I go to comcast.com to pay the remaining balance, and I see I owe $300+. I call to resolve the issue and I was told, I still had the boxes. I went to the store to return the boxes April 15, 2016 at 5:48 pm est. I ask the representative to note that the boxes were not open and all items were in the box. The gentleman at the door told the customer agent that the box was unopened, and smiled. I then asked her to "add the notes in the system for me please."

I spoke to a lady customer service representative who assured me a manager will call me back. She promised and she will follow up with me. She promised me because I had already called 2xs and have yet to get a return call, nor was my account noted from the March call that I said I did not want the Latino Channels nor Comcast. I finally received a callback from the customer service representative, saying she has not forgot about me and she will have the manager call me back. He's on lunch currently. I told her I returned the boxes. She said okay. The manager called me back and I explained everything above to him. He said he will call me back. Give him a moment (I guess to look over my account).

I received a call back from another male whom claimed he was a manager (very unprofessional). I asked him where is the other manager I spoke to. He said "it doesn't matter who you talk to. Me or him. He's going to tell you the same thing!" I said it does matter. Everyone is so unprofessional there. No callback, promises not kept, everyone is telling me something different. "Listen I can't do nothing right now. We have a process we must go through." (HE WAS OVERTALKING ME.) I stopped him RIGHT in tracks!

I told him "does Comcast not follow first call resolution? Who are you to act as if I'm bothering you at work? This is your job. You chose customer service and I will appreciate it you let me vent, and get whatever else I have off my shoulders." "WELL, to be honest this wouldn't be an issue if you would have returned the box!" This is what your representative said to me. And as I told him "yes it's my fault for the box. I should have returned it but your representative should have noted my account also." There's so many other stories to tell, but at this point I'm done. What do I want? I want my balance to be zero out, train your people, pull those calls, listen to my calls, and train the customer services rep from those calls. FIRST CALL RESOLUTION.

The problem is that my online account doesn't show me any of my past bills. My company reimburses me for my internet usage, but they require that I show them the bill. Since I can't see or access **any** of my past bills, this is a problem for me when I forget to submit a bill before the billing cycle rolls over to the next period. Now on top of that, my online account is showing me a very wrong billing amount that's due. So, basically, my online account is utterly useless to me. If Comcast didn't have the monopoly on internet service in my area, I would've left them long, long ago.

My service is out yet again and they want me to take more work leave atop of my $208.00 bill every month. Leave is not an option. I must wait 7 complete days to have yet another repairman fix my problem. So this is what America has become; big business can screw up my credit if I don't pay yet the little guy must pay for that which she does not get. I work hard for my $ yet my sweat benefits corporate America. They get 100% of their $ and a % of mine for no service rendered.

I was then sent to a woman who said she was going to charge me to send out a box. I finally got her to agree to do it for no charge since there is a known issue. 2 weeks later all that has showed up is new cables. I called to ask when the box would show up and was advised the request was never put in. "Ok, so put it in please." "Sure but that is going to cost you." "No, no it's not." She sent me to someone else who was magical. She APOLOGIZED. She put in for someone to come out next day and put a small credit on the account for maybe $20.00. She even let me choose my service window for Saturday, 08:00-10:00. 10:01 rolls around and I am on the phone with Comcast. "Is he still coming?" "Yeah he was running a little late and changed it to 10:00-12:00." Thanks for the call and the heads up geez.

He gets out there which wasn't too much later, I understand but you could call. He tells me there is nothing wrong with my box, I just have really slow internet. So I call and say, "I need to upgrade my internet." He says, "Why? You are already getting 75 down..." "No, your tech just said I have 35 down..." So we are back to the area issue. I am paying for 75 down but getting 35 down, sweet. They said you pay for up to 75 down but since I don't ever get that, why aren't I charged for up to 40? This has been a nightmare. I called in when I got my invoice because I had requested to speak to a supervisor 3 times with a promise of a callback within 24-48 hours. It has been weeks.

I got this invoice and due to the problem still not being fixed and not having a supervisor call me back I asked for the bill to be credited as a 1x we are sorry and want to keep your business peace offering. They advised me unless I turn in the box or pay for another tech to come out they can not and will not. It has to be fixed before they will credit a future invoice. It is a never ending circle. I get it you bill in advance, but what about all the past issues. It has been a stage 5 event and I hate Comcast. 2 out of the 10 people act like they have a soul and it is a shame. Jesus take the wheel when it comes to this company. They are terrible and have very minimal customer service. I never thought I would say this but, you get nicer people and better people at Verizon... And they are the devil. Worst company out there.

Business Insider rates Comcast #6 for the WORST CUSTOMER SERVICE. CheatSheet rates Comcast #1 for the WORST CUSTOMER SERVICE. According to the American Consumer Satisfaction Index's Comcast #3 for the WORST CUSTOMER SERVICE. Consumerist Named Comcast THE WORST COMPANY IN AMERICA. Comcast finds itself at the bottom of the American Consumer Satisfaction Index's. Forresters annual report rates Comcast as the lowest TV Service Provider. Consumer Reports also placed Comcast's customer satisfaction near the bottom of the telecom industry. Shall I go on.

One customers story. I have been with Comcast for over 18 years. The past several years it is rare that I don't spend hours on the phone on a monthly basis attempting to correct problems with the service or the bill. My internet and phone service has been down for several days at a time - more than a few times in the past 2 years. I have had the cable modem changed out 3 times in as many weeks. Each time I was told the modem did not work or was not the modem. Regarding my bill that was supposed to be consistent if I agreed to a 2 year contract I have called almost on a monthly basis in an attempt to correct. Every month I am told one or a combination of these excuses: 1 - The previous agent did not code it correctly. 2 - The previous agent was incorrect. 3 - The previous agent made notes but did not complete the changes/corrections.

Each month I am promised that they would make the proper corrections. The future bills would be correct. I am given exact dates when it will change. Some have even given me their direct phone #. Last month my calls were never returned from this direct #. And yet this months bill was almost double the amount. I have spent dozens and dozens of hours on the phone. Not counting service calls. Even calling Comcast Corporate (BTW the last person not to return a call was the agent assigned to my previous complaint by Comcast Corporate). I have thought about switching to Dish or DirecTV. But they are rated #4 and #2 WORST CUSTOMER SERVICE respectively. I really enjoy the products. However, the time and extreme aggravation caused by the WORST CUSTOMER SERVICE leaves me looking and wishing for an alternative.

With the TV at least once a day try to change the channel and all you get is an error message telling you to try again later. Forget trying to watch something on demand there is a connection problem error message more often than not; and when you actually get to watch something don't be surprised if it starts over in the middle and you can't fast forward to get back to where you were. Customer service will promise you anything to get you off the phone, but they don't follow through with promised credits or adjustments. Oh and if your bill says you ordered an on demand movie when no one was home forget a credit, They would rather claim someone broke in and watched a movie than issue a credit.

This place needs to be shut down or have some sort of investigation. There hidden costs and add on every month. One time they came to my house and took our line off the phone pole to disconnect us for no reason! So we had no service for days and nothing was done about that either! This company makes me sick. There is also more I haven't added but don't have time to write a novel.

At the moment, we are still on the phone (3 months after the move, and after numerous calls) and they have the audacity of keeping us on the plan they changed, which is more expensive. They are stating that that plan has a discount... After almost an hour on the phone, now they tell us that our previous plan does not apply in our new address. Apparently, low IQ is a requirement in this company.

4-6-16: I called 'to check' on status. Mike ID ** says he can't find ticket of 3-17 or 1-25. Finally after 15 min, finds Gabriel ** notes of 3-17. Creates ticket #** to confirm that after talking to Super, that ck for 181.58 would be sent out in 3-5 DAYS, NOT WEEKS. 4-26-16 at Noon: Asked for super in US, got Esperinza ID #** in Philippines! She checked notes and finds my calls of Feb, March, April 6th. HOWEVER, now she says that they didn't receive all the equip and were holding up my ck. She couldn't give me answer as to why I wasn't made that know on 4-6 call. However, when I quoted her the serial numbers of equipment, UPS tracking Number, and UPS receipt # (that fortunately I had kept) - she quickly created a new ticket #**, of which we did receive an email stating it had been created which we had not gotten in previous calls.

However, now she says that it will take another 7 days for review of matching the UPS receipt with what equipment they received. (She and I had matched up all serials numbers on the equip, with UPS receipt.) THEN it will take another 7-14 days after that to 'cut the check'. (Now on the phone for 1 hr 7 min at this point.) Asked her how often do they train them on how to lie to a customer... I then asked her again for 3rd time for a Supervisor, the one who would approve a pay raise for her... on hold for 20 min... 'all the Superv are on a conference call right now'. I reminded her that's what I heard 1hr 22 min ago. She 'set me up' to have a real Superv call me back in 90 min. Stay tuned.

I finally spoke to a supervisor, and he was worse that all of the agents. He had no better process or solution to the problem - very sad, sad customer service. They have no idea how to solve a problem. They have broken processes which are meaningless and worse yet, I don't think they care!! In the meantime, I'm still without service and wondering if I should just switch to AT&T. If I could rate them "zero" stars, I would.

They refused to give an email address for me to send a copy of the contract to for verification, again citing company policy. Instead, I'm told to "walk the paperwork into one of their service locations". Called Comcast cancellation department. On this call I explained the situation, my interaction with the billing department, and citing the 2nd paragraph of the Comcast Agreement for Residential Services that I wished to cancel service. The rep claimed to have no knowledge of this policy and was not willing to go to their corporate site to look at and discuss the Subscriber Agreement together. The rep's only response to anything I said was that I would have to pay the early termination fee if I were to cancel service.

I first tried Comcast 3.5 years ago. When what the salesman had promised was not reflected in the first, second, or third month's bill, I canceled. A little over 2 years later, I was approached by Comcast again and decided to give them a second chance. The deal was good, but learning from past mistakes, I was careful to have every price, surcharge and credit written down and verified. The first bill came correctly, and I'd been fairly happy so far. After this ordeal, I will never do business with Comcast again. It's not just that their customer service is terrible. Their dealings are sketchy if not borderline fraudulent. I'm switching to another provider; one that can not only match what I had with Comcast but is willing to reimburse the Comcast early termination fee.

When is Comcast (Xfinity) going to learn that overseas call centers hurts their business. The few times I have talked to a state side representative, I felt like I was talking to a pro. If you call and get an overseas call center, just hang up and save yourself a lot of frustration. As soon as Google Fiber gets up and running, Comcast will go the way of Ma Bell (old telephone company that is no longer in business). For now, I will try AT&T or DirecTV. Comcast overseas call center has cost them another customer.

Without going into all the lengthy details, I will tell you we were quoted prices on the phone by the first tech that seemed reasonable. I verified and reverified these prices with her, and all the details of the packages. Needless to say, the package they want to set us up with now, is not the one detailed in our phone conversation, does not include the specific channels we discussed, and is not the specific prices we were told we would pay. I document my phone calls, but have now started to ask the techs for permission to "voice record" our calls. We currently have a "supervisor" who is supposedly reviewing our calls (the ones Comcast recorded on their end) and is supposed to get back to us. I am hoping we will get "real" action because I had one of their "loyalty" supervisors listen to my last phone call I self-recorded (with the tech's permission). It is clear in the phone call that they have majorly screwed up.

It seems to me, there should be a Federal law that requires cable companies to send out emails or letters that fully cover the terms of the contract, the fees, and anticipated state/local taxes. This would keep Comcast and other companies accountable for their business practices. What other service companies does one enter into a contract with that doesn't let you read the terms of the contract first? Who is a lawyer out there that knows how to get the "ball rolling" on trying to get a law like this passed? There is absolutely no reason why cable companies cannot send summarizing email contracts to their potential subscribers that recount the specific terms of the agreement, the fees, etc. Help please!

On 4/12/16, I filed a pre-complaint with the FCC and received a telephone call from Comcast on 4/13/16, after which I sent four emails to the person I spoke to which included my UPS receipt, the confirmation of receipt sent to me by Comcast, a previous email communication with Comcast, and an email requesting receipt of the information I sent to the person I spoke to. It is now 4/24/16 and I still have not received my refund nor the requested confirmation that my emailed information.

Updated on 5/01/16: Finally, on April 29 I received the Comcast refund check which was precisely 4 months after I returned their equipment. I did not received a late charge or interest that Comcast would have demanded from me had the roles been reversed. With Comcast, it's a one-way street where the customer's opinion means diddly squat.

I refuse to pay this bill. They can eat it. They have got enough money out of me. I have been paying over 200$ a month and now they want $300 this month. I can not afford that. Am not SSD. There is no way I can afford that. They don't tell you about their hidden fees and the fact that you have to pay for someone to come out and fix their crap. I will never go back there. I will be going through Centurylink for my internet. It might be a little slower but at this point I don't care. As long as am far away from Comcast.

When the tech was done with the installation he asked me to sign the completion order, which was on a iPad. As I scrolled up to see what it said, I saw where all these fees were added. I questioned him about it. He replied that they were standard on all install orders and because I have the email showing the cost is too $0.00 that it is already in the system and I will not see the charges it on my bill. That was a lie. All them charges were on my bill.

When I called Comcast they told me they showed no notes saying that I was to receive free install, and that the tech was the one who was supposed to remove them charges. Since when does a technician decided what goes on a customer bill??? As I continued to explain that I have a email form your company that I was not to be charged, she told me, "Well I don't see a email saying that, therefore I will not remove the charges." I offered to send her the email from her company saying the fees will be $0.00. She told me to take copies to a XFINITY store and talk to them about it. So even though I have in writing that the install fees would be $0.00 they will not honor their own word!!! Be advised that Comcast will not keep their word, even if you have it in writing from them.

April 13, 2016 around 12:00. Now when the technician, David, came and started installing we noticed the house phone number had completely changed to a new one and that we did not have the channel we requested. And we told him to stop the installation and let's get this fixed first before continuing. David calls Comcast regarding the channel baby first tv and he spent quite some time on the phone with them and then said the engineers were working on it. And so then he called them about our home phone number and right then and there we found out that Comcast never did anything about us getting our number transferred over to them.

The importance of our home phone number is that All our doctors have that number and already my wife missed an important call about the MRI of her spine. Our family have that home phone number and 2 members of our family (one on each side) have cancer, and friends have that home phone number (which my family did not get to contact my friends for a surprise party they did for my birthday).

David said we needed to do a third party verification, which was the first time it was mentioned to us, and we did it with him still here. He told us that it was done and that in three days it should be fixed. Then we went back to the channel and we were told that in 24 hours the problem should be fixed. And so we believed him and he finished and left. Later that day we found out they did not have baby first tv in our area. The technician left the cable on top of the ground in which the cable was cut and we did not have phone, Internet, or cable for a day. And all they did was connect it with a tool and still to this day it is left on top.

April 18, 2016 around 8:00 p.m we spoke to a guy named Rolf about our home phone number and why it has not changed to our original and requested number yet. And he said they could not transfer it and that it is century links fault. Notice it has been five days already and they left us without our important calls and never notified us about the issue. Rolf refused to transfer us to his supervisor for a very long time and instead of hanging up and waiting for a call, which most likely would never happen, we stayed on hold until finally we spoke to Terrance (in Michigan) the supervisor.

We explained to Terrance our situation about our phone number as well as all the issues we have been having since the 8th and he apologized and was doing his "best" to assist us. He said that we should have our number fixed soon, that they already put in the computer to their department that does the transfers and that they will contact us. Even said he would give us a courtesy call the next day to keep us informed of what is going on. Terrance did not call the next day but Rolf did just to say the same thing that it is not fixed.

Terrance, going back to the 18th, also tried to help with baby first tv but said it was not in our area and sorry for that, and said if there was a movie channel we want that he would add. But our package was supposed to have all movie channels. He also mentioned that he will not charge us for phone until we finally get our number fixed. On April 19, 2016 we spoke to a lady named Stephanie (in Michigan) about our phone issue and she said we would get it this week. And then she was trying to help us with our package but then we got disconnected. April 21, 2016 we received the bill from Comcast and the bill is way higher than what was advertised and mentioned on the 8th of April. We do not need business with people who take advantage of those who are disabled. We did mention to them that I am a 100% disabled veteran and that my wife is deaf and we have many medical problems and that we needed to be accommodated.

I hate the expense for the horrible service that is always constant. Always video signal interruptions with a status code of 225. Nothing is ever fixed. Why do companies get away with charging so much money for that kind of service??? Is this how America is going to turn out to be? To be treated so poorly as a customer and as people? So disappointed... very disappointed. I can do without television.

I am demanding, [EVERY COMCAST CUSTOMER SHOULD], Comcast enter previous Comcast Account information in the Credit Reporting Agencies! If Comcast is going to determine a customer's eligibility for an account, using a credit score from one of the three credit reporting agencies! Just tell Comcast if they do not then you will go to another service company. Remember if Comcast will not do as you want - YOU CAN CHANGE! Discrimatory practices for Not Wanting Credit - cash only. (ID Theft 2003 & 2004 - After Chapter 11 - MY debts cleared - Made choice never have credit again - Why make it easy for someone else?!)

And I called them back on Thursday 4/14/16 to activate my devices but to my surprise after 4 hrs of back and forth calls one of their agent told me that the reason why they couldn't activate my TV cable Xfinity Service is because the modem I got is not 2-in-1 (wifi modem router) and he assured me that once I get a modem router that the service will be up and running. So today which is 4/15/16 I went back to Best Buy and exchanged the box with a 2-in-1 modem router and I called Comcast back. But for 5 hours, precisely 1 pm till 6 pm, they completely wasted my time and told me that the new modem does not support voice call, and I was like "How has TV got to do with a phone service?" And I requested that what else can we do to make it happen which the guy JEROME told me that I have to get another modem from theirs which means I will have to pay $10 a month and I will also have to pay $59.99 for a technician fee.

Now what annoyed me was that they be ripping customers off with some unreasonable charges. If it is that compulsory to have a modem from you guys why not sell it or have the money paid for specific range of time? Why must it be a forever payment thing? That's a ripoff right there. Plus the fact that including their supervisor, and everyone that spoke to me are either bunch of liars or they don't know their JD 'cause they all gave me different information. They all are not in same page. I was like "Isn't same database y'all pulling those info out?" I really wanna curse y'all out but I just got to hold my breath, for wasting my time for 2 solid days and yet came up with a trash service option. It's so annoying and unrespectful to customers.

At this point it is now February and I was told my account was cancelled and I'll need to send everything back and my account would be adjusted. I sent everything back and received email confirmation that they had gotten it all back. I thought that was easy and went well, I was wrong. I then kept receiving monthly statements. When I would call, every single time I would have to explain the situation. Every single time I would get the same answer which was that it would be taken care of and it takes a few weeks to go through. Every time I was given a ticket number to give to the next person so I didn't have to go through the same thing over and over, that didn't even make difference I still had to explain everything to everyone.

Most of the time I would get transferred from one person to the next. The latest phone call in the beginning of March I was told this was going to go to her supervisor and they would have a hearing and review it and I should hear back in a couple days. I never heard back. At this point I'm having a hard time understanding what is so difficult, I NEVER used the service and they got their equipment back in a few days. Why do I have a bill of 233 dollars??? I finally heard back today, from a collection agency. I have made a couple phone calls every month for the last 4 months to get this straightened out and now it's turned into a collection agency?

I called Comcast right after I got this phone call and tried to be as polite as possible, I spoke with a lady named Debbie and she has promised me this would be taken care of and she would be calling back once she finds out more. I asked her what happened the last 6 times I have tried to fix this, her answer was nothing. I was informed that each time I called and was given a ticket number none of the Comcast employees did anything about it. How does this make any sense? It is beyond ridiculous and disappointing companies like this survive.

One employee actually forged our signature and signed off and saying that the ticket had been taken care of which is why our first two tickets were honored. I have given them over a month's notice to try to get this fixed. The fence is being put in tomorrow and now that I have finally gotten Comcast's attention (and someone fired in the process) they are saying I will be charged if anything happens to their cable lines and that they cannot be out until April 28th due to all the companies they must contact. As if that is my problem! I cannot even fathom how HORRIBLE Comcast's customer service is. I have been a loyal customer for over 5 years and pay a great deal of money for their service every month. It is absolutely ridiculous that they cannot even get someone you back. How can a company that large have such terrible customer service? They are, by far, the worst company to deal with.

At 4:00 pm when he returned he said he couldn't recall what cables he had disconnected in the garage. He questioned some equipment that Comcast had installed when we added Comcast phone service previously. He said he didn't have time to correct because of another call and asked if he could come back 8:00 am the following day. I said yes. 9:30 the following day I called his work phone. Ryan said he had forgotten about me but could come back at noon. I reminded him that I had changed my work schedule and would do so again because it was critical that our phones be up. We have very poor cell service at home and a small business operating out of the house that was without phones. He said he'd be there at noon.

Noon, no show. Texted and called without response. Finally at 1:30 Ryan responded that he wasn't going to make it but would ask someone else to come out. Checked back with him a couple more times without a response. At 5:00 pm I called Comcast 800# and was told a service visit was scheduled for 4:00-6:00 pm. No one showed. 8:00 pm that night I called Comcast again and was told that we had a service visit scheduled for Sunday 10:00 am. I told the person that was unacceptable for several reasons and we need to do better. He offered a $40 credit, which I said was irrelevant and asked to speak with a manager.

The supervisor came on the line. I explained the situation and he said he would try and get someone out sooner. After 30 mins on and off hold he came back and asked if we were a multi-family home or property manager. I said "no, single family that has been a Comcast customer for 10 years." He said he would need to send me over the multi-family property. I repeatedly asked him not to do that because I had no hopes they could help and simply needed an appointment sooner. He said he could be trusted and tried to get them on the line but couldn't. He gave me a ticket # for the current escalated issue and said someone would call back within 2 hours guaranteed. I told him we were on Eastern time but I would stay up to wait. No call ever came.

My wife called the next day. We were told the service visit was still scheduled for Sunday. She was on the line for some time trying to get it moved up. She was told someone would need to call back to reschedule and that would take place within the house. No call ever came. Friday, she called and we were told soonest possible was Sunday 10:00 am. We decided to wait.

Sunday AM, I'm waiting around for the service tech. At 10:30 I called Comcast and hear on the automated system that we have no visits scheduled. Reached a person and that was confirmed. After explaining the situation they transferred me to the phone and internet department. I spoke with someone and reviewed the situation in detail. Was told again that phone problems take precedent and this didn't make sense based on our experience. She explained that the service call was cancelled on April 9th but couldn't say why but asked if we had cancelled it. I was speechless. I confirmed with her that we are listed as a single family home and she said she didn't understand why a supervisor couldn't get us a visit sooner.

She transferred me to tier-2. I worked with a new person who explained that the soonest they could get someone to us would be Wednesday. I said that I couldn't accept that. After some time on hold that was changed to Monday 9:00-12:00 am. Monday AM 2 service techs arrive and fix the problem in 5 mins by reconnecting the wiring properly. Comcast has achieved converting a loyal customer who uses all Comcast services for home and business into someone who will be reviewing other options. I know you have complex systems and products but the complete lack of respect and execution are beyond comprehension. Whether my accounts remain with Comcast will be based on a response from an executive within your company.

In March I move out of the complex. I called up Comcast and let them know I would be discontinuing their service because I was moving to a new location. I let them know that a different TV provider was already available at my new location therefore I would no longer be need them. I let them know there would be an early termination fee. I was given the termination fee amount plus what I owed on my final bill for the service I had. I paid the bill on March 27th and I turned my equipment in on March 28th. When I turned my equipment in, to my surprise, I was told I would receive a $71.00 refund.

On April 8th I received a new billing statement from them. My bill was $32.62. I called them and ask for an explanation for the bill. At first, I tried the chat route, which was pointless because they don't have access to any notes that are placed on an account. I then called their billing department. I was told that I should have to pay the $32.62 because I moved to a location that already had TV service available. I was then transferred to their win back department to get my issue resolved. That agent was even more clueless than the first two agent I spoke with. She was very unrelenting in her position that I was not going to get a refund and I had to pay the $32.62 bill. Problem is at that point I didn't even want the refund anymore. I was more concerned about how I had been provided with misinformation by at least four different agents.

I also wondered why there were never any notes on my account from the previous times I had called in. Again, the agent was not very apologetic at all. Her only comeback was that I was responsible for the $32.62. I have since paid the bill but because of the agent's lack of empathy and Comcast sense of disorganization (one department not know what the other department is doing) I will never use their service again even if I have to pay double for another service provider.

The first rep is clueless but the second finally seems to get it and sets up an appointment for the next day which she promises will be for both the digging and installation. Of course when the technician shows up on 4/8/2016 he hasn't been told that this is anything but a simple install and can do nothing. At this point I start calling Comcast and raising hell. Each time I call I speak to a different person and each tells me a slightly different story.

Hope appears on Sunday 4/10/2016 when, after more fruitless calls, I am called by a very nice Comcast woman whose job is resolving big Comcast ** (not her words). She is sympathetic and apologetic and seems genuinely determined to get everything sorted out for me. She says she'll get the process going that day and vows to keep in touch. She also tells me that I can reach her through their main number.

The following day I hear that things are in the system to get the survey, trenching, and installation done, but no appointments have been made yet and I don't get any of this information directly from my "fixer." Today, 4/12/2016 I've spoken to five different people at Comcast, none of them my supposed fixer. When I ask to speak to her Comcast says they can't transfer me to any specific person, so apparently she was lying to me too.

The current word on my installation is that they'll send surveyors out tomorrow (April 13) and then the "outside drop" or cable laying on April 20th, sixteen days after the first attempted installation date. The actual installation date will come sometime after the drop, but they refuse to set a date because, well, the outside drop might not be done correctly and then Comcast would have to cancel the appointment -- which would be inconvenient for them. God only knows if any of these appointments will go as planned (apparently even Comcast isn't sure).

I have informed Comcast that I'm done talking to multiple people and if anyone but my fixer calls I'm hanging up on them. I'm betting they keep calling. I know that filing this review will not affect Comcast in the slightest, but maybe the weight of terrible customer reviews will save at least a few people from signing up. If I had another feasible option I'd jump on it in a minute. There aren't words enough to say how much I hate Comcast at this point.

One representative told me he could offer a reduced price to sign back up with them while another told me he could do nothing unless I provided proof of who I was and a death certificate proving that my mother died as her name was on the account. Unimaginable statements that you simply can't make up. 2 customer service representatives stated that they are in agreement that their company's approach is unethical and lacks any compassion for the customer. I was given the name and number of the manager for customer service in the regions... Sheri ** in Philadelphia. Her number is **. I called several times, left messages and she never returned my calls. Not once.

They have cost me countless hours of my time, lost tickets that I cannot retrieve for a scheduled chaperoned trip with my daughter and her schoolmates to DC as well as lost business/personal information that I simply can not replace. The stress, frustration, and disbelief of how I've been treated and how my situation was handled is through the roof. They lie, have no idea how to solve difficult problems and seem indifferent to real issues. I am hoping the Mr. Roberts, the CEO reads this as well as his recently appointed customer service VP, Charlie Herrin. If they do, they would have the decency to look into this debacle.

All she did was half off. No fair because I would had the extra fees if it was not for their people but fine I settled. I go online and pay my bill in full now. I have a bill showing I had previous unpaid fees as well as the charges for them sending techs out that were on the first bill that I paid. I'M DONE! Comcast has just lost a good paying customer. I advise people to stop dealing with Comcast and maybe they will get their act together and start valuing their customers that keep them in business.

After speaking to a Comcast employee via phone about the above problem, I was told I would receive a call from someone shortly. No one in fact did call back. When I finally called, I found out someone set up an appointment for me without telling me or contacting me in any way. After 4 days of no service, I finally interacted with an employee who was both intelligent and courteous. He told me about the connection problem and fixed the problem. However, I then saw a $70 charge for the visit. The phone employee stated that the charge was valid and that they are not responsible for wiring. After explaining the situation, the employee did remove the charge, but only because it happened within the first 30 days of receiving service.

There have been more issues than the above, but those are the most egregious. I researched any and all internet service providers in this area and would have gone with any other service if there had actually been an option. After I move from this location, I will never again use this service unless once again I have no option.

So the technician called the customer service on his phone and explain to the representative on the phone that there was a mistake made and I need to be corrected. She spoke to me directly on the phone and reschedule my appointment for the next day even though I asked her, "Since the technician was already here and I'm only two streets from our old address, can he come over to transfer the service that he's already over in the area?" She told me, "No." So I left it at that. The next day my second scheduled appointment the technician again went to my old address which I thought was hilarious because this is what happens at the first appointment so I called Comcast again and they assured me that they will take care of the issue. They're not really sure why that happened a second time so this is day number for no services.

New appointment was scheduled and guess what? The same thing happened again. By this time I am like, what is going on with this company? The next attempt they didn't show up for my services again that they said that there was services in my home. What? Then they told me that the services was in someone else's name but it wasn't me, what? I just could not believe that all these things can happen with one company. Of course again has a call to find out what is the issue. Now why there's not a technician 5th time? Well the customer service again said they will send someone else out to install my cable services. By this time, I'm just like this is outrageous all I want is my services up and running.

Well on the phone for another hour and clarifying that everything is correct I proceeded to say, "Okay let's give him another shot here," 'cause I really want to go to another company. Well this time he didn't show up again so I spoke to another customer service rep which I thought was really good at trying to get all my questions answered but before they even have my cable service is up she's offered me more products and I was like, "Excuse me but can I get my cable services on first then ask me if I wanted anything else?" It was like okay another 2 hours dealing with another customer service rep from Comcast. The next day I come home to more boxes from Comcast boxes I can't even use because my service isn't on. Insane, I know. Well this is now a 7th time. Guess what?

Finally there's a technician and he proceeded to install my cable services until he tells me, "Well now we have to run. Oh my new bill line in your home that's going to be a $30 charge." Are you serious? After all the stuff I went through with customer service you will turn around and charge me more money on a job you guys suppose to do weeks ago. "Fine," I said. I'll pay for it just please get the service is up and running. Then they were up and running. What's in 1 hour, my cable services went down. The two boxes in my bedroom with both froze up. This is ludicrous! What is that hell going on with this company? So now I have to waste more time call them back which I did and they said they will send someone out in two days.

Anyhow if they would credit my bill for $20? What only $20? I've been trying to get this thing up and running for weeks and all you offer me is $20 off my bill. I thought it was $20 if they didn't come or if they're late, so I should have over $100 taken off my bill for the services. Okay by this point I am furious. I contact customer services complaints who Comcast which they reached out to me to try to correct the issue which I was kinda happy to hear because I wasn't getting any feedback about my issues with my cable services and they offered me a whopping $30 off my bill. I thought it was a joke so now in total that's supposed to be $50 off my bill but guess what people I only got $30 off my bill the other $20 I was promised by the other rep didn't happen.

Well then my first bill came and guess what is a whopping $228. What I've had my services on for only 17 days and I have a bill of $228. This is too funny and the bills of a partial services I wouldn't have paid $175 within the next week then I have a new bill that came out and new bills $422. What in the world are they charging me for? So I looked at the bill they have me charged for five boxes and I only have 3 and 2 boxes they're charging me $20 a piece. What is going on with Comcast? I have had it I am now cancelling my cable services with them. This has the worse customer service.

How can they continue to make the same mistakes over and over then turn around and charge you double of what your services are? I only had 135 channels plus Stars channel paid an additional $15 just for the HBO. These customer service rep should not be in this business. No longer will I deal with bad customer service. I am done dealing with Comcast in there have cited services so I am now putting my business over to DirecTV. What they are offering more channels for $100 less. So goodbye Comcast. Hello DirecTV.

Technician comes out and has to change the boxes again (second time in less than 2 years) and lo and behold I get my bill which has a charge for the technician. Of course I contact Comcast again only to speak to another customer service representative and a supervisor who cannot help me even though they can see that I didn't sign anything stating I would be charged and that they understand I was told I wouldn't be charged but there is nothing they can do about it. The customer service is terrible and apparently no one who works at Comcast is able to provide answers or assistance.

I immediately contacted Comcast to advise of this incident. I spoke with someone in a call center in another state who couldn't help me. There was no supervisor to speak with, no recourse except to reschedule another appointment at my inconvenience! I received a voice message from Comcast stating that because I missed the technician I must reschedule. Customer service from Comcast is non-existent!

3 days later, I received a flyer in the mail for Xfinity Comcast advertising an internet and TV double package for $89.99 per month for 2 years with a 2-year contract. I called again March 26 and spoke to a Jaybrianna, and asked why I wasn't offered the Double Play for $89.99 as advertised in the flyer, and she agreed to switch me to the new service. However, she couldn't complete the process at that precise moment (because the Triple Play Package hadn't closed out in their system) so she agreed to call me back on Monday, March 28, to verify the transaction. By Wednesday, March 30, I hadn't received the promised return phone call, so I called Comcast to verify that the transaction had been completed.

I asked to speak again to Jaybrianna, the previous customer rep and was informed by the new agent whose name was Bhilib in Customer Solutions (1.800.934.6489) that he couldn't switch the call to a specific agent. I discussed with him the details of what had previously been agreed to and was informed by him that the offer wasn't available in my area and he suggested I go on to the Xfinity website to see what bundles were available. Following his advice, I found the exact advertised bundle for $89.99 as per the flyer. I contacted Comcast again the same day, March 30th, and the agent (her name was Jackie) I spoke with informed me that the "$89.99 bundle was Xfinity Latino and available only to Spanish speaking people but they couldn't put that in the flyer!" I was then offered the same bundle for $99.99 ($10.00 extra because I speak English!!).

This is discriminatory in that the cost of the service varies with ethnicity!!! In fact, this is blatant anti-Americanism for the sake of commercial and financial gain. This is false advertising in that the Xfinity Comcast advertisement flyer is printed completely in English, it contains not one word of Spanish that I could find and must be construed as a bait and switch scam! I.e. a customer is attracted by the offer but is then told it is not available and is vulnerable to being persuaded to purchase another, yet more costly package. Misleading information and contradictory information from representatives of Comcast who seem purposely intent on unscrupulous bait and switch tactics. Once they have discerned that you are persistent in your complaint you are promptly treated as a nuisance.

Although I am annoyed at the manner in which Comcast has behaved, I personally retain the ability to negotiate my way through their unscrupulous tactics. My concern is not only for my present negotiations but for those people who may be more gullible or susceptible to these sales ploys. It is a dishonest and devious tactic that places the unaware or uninformed at financial risk through deceptive practices for commercial profit and gain. I am well aware that large corporations like Comcast can easily dismiss the individual complaint and with very little regard to the individual. Yet I am so deeply concerned about these dubious sales tactics on the uninitiated that I feel compelled to bring it to as many people's attention as possible.

I am forwarding this letter to persons and parties who may find this of deep concern and act accordingly for the benefit of us all, including: Federal Communications Commission, Better Business Bureau, Comcast Facebook page, Village of Bartlett, IL, Local Housing Associations, Chicago Times, Consumer Affairs, AT&T, and other competitors.

So it was installed Feb 2015, installer was very knowledgeable & showed us the equipment, how to use all of it. From that point on it has been downhill. Internet goes out daily, called & they sent out a repair guy. Again very customer friendly worked on the inside & checked the outside. Off he went, he gave me his phone number said to call if problems. He wasn't gone 20 min and the internet was out again. Called him and he had forgotten to reset something. No problem, he told me how to do it. So off we go. Internet when it is working is very fast however over the course of the next year almost daily if not daily, it was every other day the internet goes out, cable freezes. I had done this so many times I knew how to reset from home, but if it didn't work then I had to call and they sent a signal to my equipment & they could see I wasn't getting signal. Customer service reps are incredibly nice and offer the utmost kindness and seem genuine.

Now fast forward to Feb 2016, received my bill and it is 124.99 not 99.99. So I called again, spoke to 2 different guys. Come to find out my 24-mo contract according to them is only on my security, my cable & internet not so it's now 124.99. I finally got to a "supervisor", spoke to him Gabriel, went through the whole thing again. He told me he couldn't help me. I asked if they had any promotions for existing customers & I was told "no only new customers," so I said "you will offer someone you don't know a promotion but a good paying customer who has never been late or had disconnect notices you cannot help." He said "that is right."

Finally after several more minutes on the phone he said they could give me back the 24.99 a month but it would be a lump sum beginning in March and I would have to call back quarterly to get this taken care of. They could not take the 24.99 off a month, so April, May, and June I would pay the 124.99 then would have to call them back and rehash all of this again. Ok so not quite what I hoped for but at least it was something 47 minutes later. So my bill gets credited in March and initially when I checked it 48 hrs later it said negative 80.00. I knew that wasn't right either, so I waited another 24 hrs, checked again & there was a balance of approx. $80.00 and some odd cents. So I pay that bill, now here we are and my bill comes in for April, it says I owe $280.00!!! They added the 99.99 back on my bill so it looks like now that I didn't pay my bill last month, well I paid $80 of the 180.

So on 3/28/16 I called them again, spoke to Larry, he can see that Gabriel had credited then put back on, explained it all again. He tells me that he has to talk with his supervisor Keith that this should have never been done this way and wants to make it right but they will need to review. I said "pull the phone records you will see exactly what was said." He said that is what they would do and call me on 3/29/16 after 4pm central time. Here I am 5 hrs later and no call. I would not recommend Comcast to anyone. They do not honor what they sell you, they do not call you back when they say they will, you can't get anyone to help. This is a multimillion dollar company and they are going to lose a good paying customer for 24.99 a month.

Here's the kicker - if cancel the internet and cable (because I'm not on contract according them) then my security doesn't work because it is run off the internet and I still have to pay for the security service that I can't use because I'm under contract with them, or if I don't pay it my credit rating is ruined. I do not know how these people lay their heads down at night knowing they are selling a product that doesn't exist and then taking advantage of good honest people who work and pay their bills. DO NOT USE COMCAST. THEY ARE A FRAUD!

When I called back to get the fax number (you have acquire a fax number and fax the info while on the line with the representative), I was told I needed a power of attorney letter. When I ask what type of POA form, the representative, Dominque, did not know and became very nasty on the phone. Did she say anything out of line, No, it was all in her one-word answer to my questions and her snippy tone of voice. I ask for her supervisor and she told me she would not transfer me until I sent in the form. I then ask what would happen if we did not pay the bill. Well, it turns out, Comcast will shut off the service. Go figure that!

I am boxing the equipment, which is identifiable by the serial number to customer account number, and dropping it off at the UPS store. Mom's nursing home does not receive cable from Comcast (they do not have service in the area). This did not matter. Lesson learned: Comcast is horrible to deal with! Just try and get a loved one's service shut off for a medical reason...

I have even emailed the VP of customer service... Not like he gives a **. No response of course. I just spent 29 minutes on the phone to get a live person. Another five minutes with someone who barely speaks English with a fake English name. Do you think this is by design? Yes of course it is!!! I am setting up a class action lawsuit with my attorneys because to add insult to injury this has impacted my credit for them losing my payments. If anyone else wishes to participate I can be reached. #xfinitysucks #helloAT&T

They didn't upgrade me with what I ordered of 9.99 because even though I could show confirmation of my order they did not offer that special any more so they ADDED WHAT THEY WANTED! That is not all... I contacted them repeatedly trying to get someone to listen to me and take those charges off. Well they won't, can't and didn't! So I have to laugh my ass off when I had to call them today and tell them I never had the DVR that the package says I should have and haven't all this time. Well guess what! For another 19.95 a month and 19.95 for shipping they will send me one. WTH! I will add -- the internet sucks worse than low signal wifi! I have super speed. Pay extra now lol. Trust me you do not want to deal with this crap, so run as fast as you can to AT&T! That is where I am headed back to:) Do not order Comcast and think you will have customer service because the joke it on you!

Somehow, my next attempts to logon the chat kept refreshing. I tried the phone again, irate, but swallowing my fury, as this company has trained me so well in doing. My phone attempts were just as stupid, with agents transferring me to the wrong department, presumably purposely. Finally, someone who seemed like she at least received a GED gave me false hopes and pretended to transfer me to a supervisor only to hang up on me. My cable still isn't fixed and every attempt to talk to someone loops me in endless explanations of my problem to wrong departments or leads to disconnected chats.

Another issue I have is that there is no list of programs (series) that you can review from time to time to see if you don't want to record anymore. U-verse has that feature. The reason I canceled U-verse is that they don't honor their year contract policy. My policy year ends in February and by December they had started to raise my rate. Raised it again in January. I kept my end of the deal, but they don't!

So here it goes. I have used Comcast for a while now, purely for Internet Service. I then received a Promotional Flyer for the "2 Year Fixed Rate Agreement" for Comcast Blast Internet (Which I currently had) and Comcast TV and X1 DVR. The promotion 2 year fixed rate terms according to the flyer was that for $99/mo, I would receive Blast Internet, TV with the X1 DVR included... I talked it over with my wife (same day as the promotion came to the house) and since we were already paying $79/mo just for the Blast Internet alone, we decided that it would be nice to have the DVR and watch some TV every now and then...

I called the number on the flyer and told them that I had the promotion that I was holding in my hand, and they said yes absolutely and I agreed to the terms and all was good. A week later my DVR and TV just go black and I call Comcast to fix the issue. They said that I do not have TV service and that the DVR is not included in the promotion and that the particular promotion I was talking about was no longer being offered. I told the lady that I had already agreed to the terms last week when they came out to do the install and she disregarded what I said completely and told me that if I wanted to have the DVR service that I would have to go through the agreement which was now listed at $109/mo and that she would send out a technician to do the installation.

I had to explain to her once again that we already have the X1 DVR installed in our house, and that the reason I was calling was to have someone fix it because the picture would not show up and the sound would spit out intermittently. This conversation went back and forth for about 3 hours, and finally I had enough and said fine I would agree to the 2 year fixed rate of $109/mo. The lady said she would have a technician out there between a 4 hour window tomorrow morning... Tomorrow morning came then afternoon... I called Comcast once again and spent another 3 hours on the phone with them because they would not listen to what I was telling them.

I told this lady that I was expecting a technician to come out because the picture on my DVR was out and it was spitting out sound randomly, and that I have already gone through this process of trying to send refresh signals to the box, and that it is not the issue and does not resolve anything, which is why the technician was scheduled to come out in the first place. So she decided to ignore what I said, and started sending refresh signals and I told her another time that will not do any good and that the only thing I need is the actual technician to come out and look at the box itself.

I am an IT person and I have a decent understanding of the differences between Software and Hardware issues, and this particular issue is not something that can be handled remotely. She put me on hold while she read her report that she got back from the signal refresh, and to her complete surprise it seemed (and now 3 hours into the call) she said "I think that there might be something with the X1 DVR box itself because the refresh signals are not working..." I was completely blown away... I had repeatedly told her exactly what was going on for the last 3 hours but anyways, she said that she would schedule a technician to come out and I got the confirmation number and waited the next day for the technician to come out... no show.

I called Comcast yet again, and they told me that they had cancelled the technician appointment because one of the agents in the middle of night, reviewed my account, and sent a refresh signal and it said that everything was working, so they cancelled the appointment... I was furious but stayed professional and had to go through yet another round of what's what and why this is not working and why they need to send a technician... At this point I am ready to tell them forget it and just pick the dang thing up, when oh wow, they finally listen to what I have to say and schedule the technician to come out.

The technician finally came out and took one look at the X1 DVR box and said "Yeah here is your problem... You have an outdated X1 DVR and they are not supported anymore (Keep in mind I just ordered the X1 DVR service a matter of days before, and they gave me an unsupported X1 DVR)." Well this technician replaced the DVR and everything was up and running. I was ok, well that was a pain but at least it is over now. WRONG.

I got my bill and they had charged me for the technician that came out and the ones that didn't, plus they were charging me the standard rate of service for both Internet and TV. According to the bill, there was not a promotion rate or agreement applied to my account. Needless to say I was really fed up, and then spent 6 hours on the phone bouncing from one agent to the other, getting bumped to hold, then handed off to another agent and finally got a supervisor.

I explained everything to her and she actually was apologetic and said she would take care of it, and said that my total fixed monthly rate for the 2 year agreement would be $133.20 and it would not be changed. So at this point I was somewhat ok, and checked my account again and it says I had past dues still on the account for a technician and a month of service. I have called many times within the last 2 months to clear this up, and finally got to the point where I just told them flat out that I will pay what I owe, which is the amount that I agreed to of $133.20. I will not pay a single penny more. The issue was then escalated to the "Executive Branch of Customer Service" which is an even bigger joke..

Now we are at present date, I spoke with Eric **, Executive Customer Relations of Comcast Corporate. I told him what had happened and his response to me was that I do owe what they are saying and that the fixed rate agreement isn't a fixed rate agreement and had the audacity to tell me that Comcast has never sent out a promotion with the details that I had been talking about. I was floored, this guy basically called me a liar after all that has been going on. Well needless to say, that comment changed the dynamic of the call, and I finally told them that I have been recording all the calls that I have had with Comcast, I have retained all the emailed correspondence and I still have the "Promotion Flyer" flyer that apparently "NEVER" existed.

He then went to say that he has worked at Comcast for 11 years and that they have never sent out a flyer with those terms and basically said that I would have have to fabricate the flyer myself or someone else did or what not and I was beyond mad already. But then I heard it. This guy had me on speaker in his office and another guy in the office was LAUGHING!!! I had enough. I told Eric that I would be posting all of my experiences with Comcast over the past 3 months online and that I will continue to pay $133.20 as I agreed to, but will not be paying a single cent more, and if they decide to interrupt my services, I will take that as a violation of the agreement and will leave the contract void at which point they would lose me as a client and I would voice my opinion and experience to anyone I come in contact with even thinking about Comcast, and I hung up and am now posting here.

I know that was a long story, but believe me living through it was much longer. I shortened this review up as much as possible without losing the details. Like I said at the beginning I was like a venue for the phone conversations that were recorded if anyone has additional places you are aware of, please let me know and I will post there as well. Something has to be done about Comcast. The monopoly is ridiculous and I know that Fiber Optics are coming soon, and I can't wait because we can finally be free of Comcast/Direct TV/ and Dish which one is no better than the other. They are all terrible. If you by chance want to reach out to Eric ** at Comcast Executive Customer Relations his number is **.

Lucky 10-6-15. Zee 12-29-15. Karen 12-29-15 and she even gave me a confirmation # of ** that we were done. Ashley 12-30-16 finally I think it is done. Nope I then got my next collection notice on 1/20/16 but I am in Europe so I can’t respond. Next I got to talk to 2-8-16 Jasmine. 2-8-16 Christine. 2-8-16 Joy who promised that Comcast would in fact call me back by end of business, of course that never happened. I just got back from a love trip to Europe and Asia and what do I find in my mailbox, another collection notice.

So today 3-25-16 I talk to Pamala who transfers me to a supervisor Aaron. He informs me that they had made huge errors and they he will finally take care of it all. And oh by the way they still want me to pay $60.62 that they say should have been the final bill. So I asked him what the probably 20 hours of time I have spent on the phone is worth and he said "that is unfortunate but you had service and you owe Comcast." No apology just you owe Comcast. Then I asked about the credit reporting and he said that is automatic. We will see if anything actually happens.

All I can say is that this company took a loyal customer and turned me into a zealot to tell every single person who will listen to never do business with them ever again. The fact that I am taking the time from my very busy day to write this would give you a clue how bad this entire mess has been. All I can say is NEVER EVER consider COMCAST for your cable. I got DirecTV at one of my houses and AT&T at the other and so far all is well.

I wished there were other cable company I can transfer to but on my area Comcast are the only one. This rude unprofessional Customer Service Gerry kept reminding we have been on the phone 45 min or 1 hr. "This would only would have taken 30 min to me". He sound it angry the entire conversation and just wanted to end up conversation even though we talked about other ways to save money, but in the long run I'm not saving too much and I'm not happy with this particular customer service by the name of Gerry and I didn't get a call back like it was promised 30 minutes after because I told him he was going to get rated very low. I guess they can get away with it. Right now I wish I can cancel but no other cable company on my area beside Satellite services I don't like but that would be my second option.

On the 22nd I spoke with James and then a young lady by the name of Janet. She told me that the job was set up on them to take the line down 3-28-2016. I let her know that would not work. I need to demo the house. I asked for her supervisor. When I did that she found this funny and chuckled on the phone, said "hold on a minute." After waiting another five minutes to get back on the phone and said he was not available and he will call me back within two hours. It was 2:30 Eastern time. She said his name was German **. Guess what? It is now 7:30 Eastern time and I have yet to receive his phone call. And need someone that has another authority do you contact me to remove your wire this week. I have never been forced to work with any company as incompetent as Comcast. The first work order I was given was **. Nobody with your organization can tell me what happened with that.

The new work order number is **. I need someone to respond with a reasonable date to come and take your line down. My contact information is David ** or I can be reached by email at **. Now I have spent close to 7 hours between phone calls and now I have spare close to 7 hours between phone calls and this letter. Not to count the 45 minute drive to meet Pete the first day then a 45 minute drive back to my office. If you have anybody in your organization that is competent enough to do that I would appreciate them contacting me.

Round 2: I called again after 5 days (March 7) and nothing happening, to find out that my order got lost. After a very long phone call I agreed with another agent that I order the package the price of which went up (from 64 to 69 dollars). I had to wait 72 hours and the service would work. Later I received two obsolete set-top boxes (I asked for one box, presuming all boxes are HDMI-enabled). When I put the system together, I found no news channels.

Round 3: I chatted online. In the end I was reassured in writing by Juvy Lyn ** Comcast customer care specialist on March 9 that the Preferred Double Play with Blast 150 Mbps speed for $89.99/month for 12 months promotion has been successfully added on my account. Notice the price hike. I sent back the two obsolete set-top boxes.

Round 4: I did not receive anything in 5 days. I called and a very helpful agent named Chris informed me that the sending of the HD set-top box was put on hold and my order to change the service to include news channels was lost. He proceeded to clean up the mess for me. After a phone call that lasted about an hour, he subscribed me to Starter Double Play (price hiked to 98 dollars) and set the HD set-top box on route. I was expected to get the service working by March 21.

Round 5: On March 21, after setup, my TV displayed only that this set-top box is no longer active. I chatted online with an agent who solved the problem, but with the picture, two other problems surfaced: no sound whatsoever and the news channels missing. These channels are missing even though the previous day I had received email confirmation that I was now a subscriber to the Starter Double Play package, which includes Digital Starter, a compilation with news channels.

Round 6: Today upon turning on the TV all I could see was the “This set-top box is no longer active.” message, despite yesterday’s troubleshooting. I have lost my patience with you. This should be a simple business: I order the service, you deliver, I pay for it. As things stand, I order the service, you don’t deliver, I pay more and more for it. At each contact with you, I had to explain all my Comcast issues from the start. Each phone call and chat lasted at least half an hour.

At each conversation, I ask you to correct the misspelling of my first name. Each time you promise. It is still misspelled. Under normal circumstances, I would have quit Comcast already. As you have monopoly in my building, I cannot do it. But I expect some sort of a compensation for this lack of professionalism, the wasted hours over the phone and chatting, and the distress it caused. The least you can do is to send a professional to my home and have the system set up perfectly and without any further cost to me. I am looking forward to your reply. My next step is filing a complaint with the US customer protection body.

They tried to charge me a monthly fee for using a router that was not part of my order. Then tried to charge me for using my own router. That was another week of disputes until I sent them the receipt of purchase. The router doesn't even look like the one they use. Then, include the random billing. Apparently, if paying through the "convenient" app, paying the full amount of the bill isn't really the full amount of the bill. My bill jumped quite a bit, when I called in, they informed me that I did not pay the full bill amount. What? Apparently they can add amounts after the fact. The math didn't add up, but as the customer, you are pretty much ** up as far as they are concerned.

I called at 11 am, as requested and as of the following Tuesday I still had not heard back from the rep. I had received a call from Comcast that Monday saying someone would be there on Tuesday AM to do install. I had to have someone at my house waiting since I had to work. The tech showed up, stayed about 20 minutes and told the girl waiting that the install could not be done. I then called the rep who guaranteed service by Saturday and he again went back and forth with me, along with his supervisor. I was told by his supervisor that she would call me by 6 pm that same Tuesday and I would have install that night.

I never received a call and I had been told they would send me instructions immediately on how to log onto the HotSpot in my area, to which I still have not received information. I went back and forth with several reps with your company and was constantly transferred from person to person, and in many cases right back to the first automated system. It took me until the following Monday to get someone competent on the line who had installation set up for the following day. I was told many times by the 2nd rep who had guaranteed service on that Saturday the because of all the problems I would be credited back the $100 deposit, that the $50 installation fee would be waived and that the $150 installation fee was not going to be due.

I still have no credit to my debit card, and I see no installation fees removed from my bill, which was sent to me several days before I even had service. I would not recommend this service to anyone. Worst company I have ever dealt with. There is no excuse for so many incompetent people or being referred back to the beginning of automated system or sent to the wrong department. Not only do I have 2 children who need internet for school work, I run businesses from my home and was forced to use additional data from my cell phone line to make up for Comcast errors.

However I tried Comcast for about 6 months. I went to try and cancel my Comcast today as I wanted to go back to DirecTV because the service I was getting was horrible. When I cancelled I was then told there was going to be $150 cancellation fee for my contract. I informed the lady on the phone that I did not have a contract, however she stated I approved a contract and there was no way to override it. I argued with her and with her supervisor for about an hour. The supervisor stated that if I would have contacted them after I received the email stating that my services were turned on and at the very bottom I guess it said that it was on a term contract. However because I was told by the agent of Comcast that there was no more contracts I didn't read any further to see if I was in a contract.

So now what I'm trying to do is first he told me to go to the store and return my equipment and see if they would help me get my hundred and $150 removed from my account. Or if that didn't work I am supposed to send a snail mail letter to Comcast. Unbelievably Comcast corporate offices do not have phone numbers or email addresses that consumers can contact them with. We are to send a snail mail letter and hope someone calls us back.

It's not about the money to me. What I'm upset about is I was lied to and this isn't right. And I wonder how many other people he lied to to get them to sign up for Comcast. And how many of these people don't know yet that they're under a two-year contract that they have no idea they're under. I did tell him that I wanted someone to check into the person who did this to me and that I wanted the company I guess a third party company to contact me and tell me if this is integrity issue. Which I'm guessing it is because it happened to me. It had to happen to someone else from the same guy.

I will be going to the store front hopefully next week and I will update you on what happens. I am just so annoyed that an agent of a company can lie to you and not get in trouble for it. The supervisor said I should have read the entire contract before I signed it. I'm sure there are people that do this but most of us trust the person who is signing us up for a service and feel I'm sure that if they lie the company will fix it. And the service by the way was horrendous. I had probably 20 if not more disruptions in service in the six months that I had it than I did in the 15 years that I had DirecTV before that. Also Comcast charges for most of its on demand products. They either say you can rent them or purchase them. Whereas DirecTV has mostly free on demand. You have to pay for some of their movies but most of their TV shows are free.

I'm hoping that this will help at least one person not get Comcast. If you want a good company go to DirecTV. Comcast is horrible and I don't know why I even tried it for the three months let alone 6 months that I did. I figure they were a big company and they would be able to fix the problems. Yet they sent out technicians and the problems did not get fixed and now I find out they lied to me. So I will be coming back after I go talk to someone in the store and let you know if I got anything resolved or if I had to write that snail mail letter and then see if someone calls me back. So basically do not under any circumstances sign up for Comcast unless you have a lawyer. Read your contract ahead of time. Or you'll get screwed.

A week went by with service (wow!!), but next Saturday morning - what a surprise - the service was down again. FYI: By the term SERVICE I mean everything. TV, internet. I called. As usual I went through the trivial, identification, plug, unplug (stuff that I already done), ping, trying to downgrade the importance of the outage. They scheduled a new tech appointment for the coming Monday. Another day off work for me. The tech this time finds that the problem is at the pole outside my house. A box worn out (he showed to me - I could see it almost in pieces) hanging. He said that the pole techs would come and replace it. And they did. I have service since. The same spotty, down at times but it's there.

The story does not end here though. They gave me $20 credit for all those days that I had no service. I was pleasantly surprised. Then I received the email with my upcoming bill. To my (not pleasant) surprise they had added a $70 fee for one of the tech appointments. I called again (March 1, I started keep logs of all communications). 1 more hour of my day. I talk with a CS rep and after a long conversation and explanations that the issue was on their end (Comcast) he assure me that he would submit an escalation ticket (#CR565104731) to his supervisor to waive the charge. I thanked him and waited for the confirmation.

When it came I realized that they only waived half the amount. Called again (March 4 - my birthday). Rep named Daphne told me that this was the company policy and she would not waive the rest of the charge. I was trying to explain that the issue was not in my end but outside the house at the pole, but she said it did not matter. I should pay. If I did not want to pay in the future I should buy a protection plan. Protection from whom? The same company that I pay for my service, apparently. She also tried to get rid of me stating that the issue has been resolved. Again and again.

I demanded for a supervisor and refused to hang up. I also stated that I was the customer with the issue and I knew that it was not resolved as she wanted me to admit. Stayed on the phone for more than 1 (one) hour asking for a supervisor, while she was saying that there is no one available. (Me being in the same business - IT - I knew that this is impossible.) After approx 1 (one) hour she brought on the phone somebody (name Avis) as a supervisor. I doubt that she was one. She tried to get rid of me the same way. I again did not give up and demanded a supervisor (of the supervisor).

Finally a supervisor (name Jon) came up after having me waiting (and listening to their misleading commercials) for 15' and he told me that he would waive the rest of the fee FOR THIS TIME ONLY. I have the email with the confirmation. I am waiting for the actual bill to see it happening. Stay tuned. The moral of the whole thing is that Comcast customers need to buy protection plan to protect themselves from Comcast. If not they will be charged for Comcast issues. When there is no competition for a business anything can happen. I have never in my life been treated like that from a company. Much more from a huge one like Comcast. In any case this is life. As my ancient ancestor Socrates used to say 'I get old while I learn'. Thanks for your attention, be careful who you are dealing with and do not give up. If we all raise our voice these things will not happen.

The day of the install arrives and I heard nothing from them within an hour of the installation window, so I checked the status of the appointment online - and it said there was no appointment scheduled. I called them and they confirmed the same. Irritated as hell, I told them to just cancel the account; the customer service representative told me "It's already been cancelled". I was so angry I just hung up before I bothered to ask who authorized terminating the account because it certainly wasn't me!

The savings were tempting enough for me to consider giving them another chance, but my previous experience with getting service installed and working should have kept me from considering them on any level ever again. My first round with them included two service calls they didn't bother showing up for - without telling me they'd cancelled them - because the field techs pinged the cable and decided there was nothing wrong. Twice. Never mind the fact that the issue was a bad modem and that I had no internet or phone service - and was sitting at home waiting for them both times! Stay clear of them, and don't be lured into being their victim with promotional packages. Probably the best thing they could do for me was screw up the install today; otherwise I'd have been stuck with them for 2 years.

Just as I expected a foreign speaking rep said she could not find the promotional rate so they had to rework and offer to mirror what I had been promised which was not nearly as good as the promotional rate (mind you I spent 45 min with the telemarketer). I think this is a deliberate bait and switch process because it has happened before with other Comcast situations.

I have now been waiting for 3rd party verification another 20 min! Of course when I go through the verification process I was not offered the same as customer service promised! They tried to force me into a contract when I was told there would not be a contract. I have been going through this process for 3 hours and I still do not have a confirmed appointment!! This company is HORRIBLE, PAINFUL and FRUSTRATING! HONESTLY I WOULD RATHER FIND A STRAY BULLET THAN DEAL WITH THIS MADNESS. They could care less about customer service! I pray that technology will continue to advance so that Apple and other streaming vehicles develop technology so that companies like Comcast will be forced out of business and we will not have to deal with such a ** performance anymore!

Now for my real complaint: After having Comcast for about 3 months, my internet and cable went down one day. I thought ok, no big deal, this happens sometimes. After a day I gave them a call and they sent a technician to come check it out. The technician says the problem is not in our house and there is an issue with the wiring outside in my neighborhood. He said he was not qualified to fix this so said a technician who deals with those issues will come and fix it in a couple hours. So later in the day, I noticed a Comcast truck doing work on my street and assumed they were trying to fix this problem. However, they left eventually without stopping by to check if it worked. It still did not work and now I had no idea what the plan was to fix this. So I called Comcast back. They were like "Oh that's weird" and sent a technician again 2 days later (this is my 4th day with no internet or cable).

Literally the same exact thing happened. Tech came in the house, said problem was outside. Comcast truck came and left and nothing was solved. Called a third time. Person I spoke with said they promised it would get fixed the next day. They did not show up for another 2 days and the same exact thing happened again. I literally told the workers outside to let me know before they leave so we can check it. Nothing, they just left with nothing solved.

Throughout this process, I spoke with several "Supervisors" in the customer service as I was getting very angry. One supervisor gave me the number and email of another supervisor that was supposed to help me out. I called this number every day and left a voicemail for about a week and heard no response. I also talked to another supervisor that was going to check on some things and assured me repeatedly that she would call me back later that day at 5 PM to check on things and to help out more. I obviously was skeptical and told her all my concerns because they seemed to never respond or want to help me. She continued to promise that she would call me at 5 and she apologized repeatedly and said she could not control what other agents were doing and was like it won't happen with me.

Finally I said ok and anticipated her call. Of course, never got contacted again. After 2.5 weeks of no internet, cable, or any inclination of the problem being solved in the future, I canceled my service and switched back to Verizon. I had always heard rumors about how Comcast customer service is horrible but I never imagined it could be as bad as my experience was.

Comcast is only want money from customer but lack service. Even the internet speed they turn down very slow, must be for retarded people. Watching your bill Comcast charge overcharge for channel that should be free. They also force you to sign a contract when transfer service without you knowing. They just prey on customers for money and all you get is reruns. If you have to pay for rerun just sign up for Netflix, you get what you pay for. Do not sign up for Comcast because out of 60 channels only 3 or 4 is any good. It's a waste and a shame Comcast steal from their customer. What you pay for you never get. Comcast rob me.

And what does the consumer get? Gouged by cable and advertised to death by the networks. If the networks weren't so greedy, everything would cost less. If I already pay to see a network, I shouldn't have to also see advertising on that network. In other words, I'm paying to be advertised to. I hate it. Why do they have an absolute right to solicit me but I don't have any right to not be solicited? Also, all tv should be HD w/o added costs and no commercials should be included when watching shows on demand.

Once I got home, I got everything connected and called the self-install number. I was on the phone for almost an hour and they could not get my router to pick up a signal. I eventually was transferred to a technician and after talking with him for 20 minutes, he said I needed to go get another router. I was incredibly frustrated at this point, as the guy at the store said that I should have no issues getting it to connect. I drove back to the store (a 30-minute drive) to rent a router. They did not compensate me at all for the inconvenience.

When I called back to try to activate my services again, I ended up being on the phone for another HOUR. The woman did not know how to troubleshoot why my internet was not connecting and ended up having to transfer me to another technician. After the internet was connected, I then had to be transferred back to someone to help me activate my cable. I told him that I had connected my tv box to the TV with an HDMI cord and he said that HD was not included in my package!! I told him that I explained to the lady who set up my account that I had an HD tv. He said he would not charge me for the HD activation (thank goodness)!

After getting off the phone with them, I realized they did not help me set up my DVR. I called back and another lady told me that someone had deleted the DVR off my account and that the tv box they had given me was not equipped with the DVR feature and that in order to have that set up, I would have to take my current box back to the store and pick up a new one and then go through activation again. I told them to forget it due to the inconveniences I had had throughout the day. Once turning my TV on, I realized the channels are SO limited and even some of the major/common channels are not included. For close to $80 a month, I feel like I should be getting more for my money. I am glad Comcast/Xfinity doesn't have contract associated with it because I was very disappointed in their customer service, the package that I bought and the disorganization across the board. I would NOT recommend this company.

I have also been having problems with the internet, where we are constantly being kicked out of the programs that run online (OUTLOOK, something so basic that we rely on: emails). When the program is offline, I keep receiving pop-up messages in regards to enter my passwords, etc. because I keep being kicked out the programs. FINALLY BUT DEF not the LEAST, my phones have the worst service. Calls come in, we answer and no one can hear us, or other callers receive messages that our phones are disconnected, or they just cannot get through for whatever reason.

HOW ARE WE SUPPOSE to run a business and provide the service when our lines for communication: OUR PHONES, FAX AND EMAILS have such unreliable service?? This has been the worst experience I've had to deal with trying to give them the benefit of the doubt that they are fixing the problem. NOW, they come around to tell me that other customers that have experienced the same issue has been resolved by upgrading to a different VOIP system.

FIRST, I need to point out that I'M NOT THE ONLY ONE undergoing this situation. SECOND, I'm pretty much being bullied into changing the way my business works and runs so that I can keep them as providers... Why do they have it all backwards?? They are supposed to mold to our needs, and here I am being told that I need to change my phone systems, and pay more than I am doing so now so that I can make these problems go away.

I am at breaking point where I'm researching to contact HELP ME HOWARD because their method of doing business is completely backwards. I keep getting the run around. Oh and I forgot to mention, in regards to the new location we are suppose to move to, we have been having to postpone the new installation due to delay with the construction. I keep receiving phone calls to notify that the installation is scheduled TOMORROW!! I've gone over this several times with our "customer rep" that is our direct contact through this process and it's still not getting cleared in the system. I feel like I would have to hire someone JUST to deal with Comcast because it's too time consuming to keep having to go over the same information again and again, as you would with children in a pre-k classroom. This is ridiculous.

After waiting 24 hours, we called back. There were no notes in the system. The operator said that the nearest appt. for an installation was on March 1 (a week out). I told her that we could not wait that long and needed a response immediately. She said to give the Supervisor 48 hours to call us. I asked for his name and number, she said that she wasn't sure who would be contacting us - it wasn't assigned. I requested the $90 installation fee and days without service be waived/reimbursed. She said I would have to call back and petition after the services were fully installed.