Xfinity Cable TV Reviews

So Comcast sucks. I was on the phone with them for 2 hours and 15 mins today including the second call after someone hung up on me. Got transferred from representative to representative and none of them figured out my problem. Just closed my account with them and I'm so relieved of all their issues and overcharges to my account without my consent. I have been trying to figure my problem with my account for over 2 months and none of them could figure it out. I called exactly 19 times even spoke with supervisors and no one fixed my problem until now. Closing my account was my only and best option and I will never pay for their services again and that call lasted 2 hours and 15 mins. Also rude customer service at their Comcast centers. Never again. Happily switching to DirecTV.

I recently moved to a new address. I called to order a fresh installation from Comcast. So I called and scheduled on a Friday and set up an appointment for the following Thursday (First available). The day came, I paid a friend to be at my house during the installation time as it was between 12:30 pm and 2:30 pm and I had to work. So I checked in throughout the time and the technician never showed. I gave a grace period of 20 minutes then called Comcast to see where their representative/technician was during the scheduled time. During the time it took for them to get my name and do the automated voice responses, Comcast called and left a message for me that they could not find my place (in this day and age of navigation systems) since I was on the phone. I got off the phone and checked my messages and heard their message about them not being about to locate my residence.

I order my service online and I pay 29.99 for shipping to receive the service in 2 days. I received them on time but when I called to activate it Comcast keep giving me excuses why they can not activate it. I ordered online a service called 2175 Latino with blast upgrade which include 130 channels and 75 mbps, and after several calls they told that there was a problem with the system and they will call me back and they never did. Next day I called after receiving an email at 1 am in the morning, giving me thanks for the service I order which was internet basic of 3 mbps (I was confused). I was on the phone with several departments for more than 3 hours and they can't give me an answer why the order was changed and why the service could not be activated. I'm just so frustrated with Comcast, I will never recommended to anybody. Now I understand everybody's disappointment.

I went in to close an old bank account I had and were not using, and found out that a year ago COMCAST made a withdrawal of nearly $500 from it. I called Comcast and they give me the runaround eventually explaining that they basically don't care where the money comes from and I should take it up with my bank. Bank will not investigate since I closed the account and it's past 60 days from the transaction (time limit for fraudulent transactions). Seriously, both parties smoothly wash their hands away from this?

3 times I got a recording (which I get), then transferred and hung up on... 45 min. Mind you I make 40 dollars an hour. Then the 4th time I got an agent and I could not get it sent to me because I am not my husband. Even though I have his SS and so on. Just for a remote. Now we are up to 90 minutes. So we are up to 60 dollars of my time. And don't get me started on my bill going up 40% in one month. It is a scam...

I ordered Comcast service for my salon that was not yet opened yet. The tech installed my service and maybe 2 weeks later I received a $200+ bill. I was shocked. I had not had a television hooked up nor a computer. I thought I was jumping ahead to order service and to have it in place for when I did open after grand opening. The fact that I had already received a bill but had not use a gb of internet or cable was ridiculous! I snatched every wire and everything up immediately. Found a office, turn equipment in, got a receipt which is what I was being told by telephone - just turn equipment in and get a receipt. I am and explained over and over after numerous calls that I am willing to pay the installation fee only because that is all I actually experienced from Comcast is an installation. I am 6 months pregnant and this problem has consumed my life and won't go away.

I was placed under a contract and didn't know it. Every time I called, my service costs kept increasing and the rep lied to me telling me a bundle service would be less costly. People around the world can't speak English and they are hard to understand. Finally, I was going to transfer service after moving but they shut my service off early and harassed me. They are a 69B company because they lie to consumers!

Comcast has made me cry!! I moved in May, it's Aug they still have NOT disconnected my service from my old address and charging me. Then disconnected my new address. I spend at minimum 3hrs each call. I call for this issue EVERY mo. There is more!!

Comcast is a pitiful cable/internet company. They were suppose come install internet at my house today from 3-5 pm, but they decided they wanted to show early and at 2 pm. So now I have to reschedule an appointment for their mistake. I'm only going with Comcast for internet because they are the only internet provider in my area. Oh, and I cable with them at my last apartment. Which went out all the time. I always had messages on my tv screen that read, "Cannot connect to X1 platform!" I would pay $150 a month for my cable not to even work half the time!!!

I saw on TV an ad for Comcast Internet for $19.95 a month for 12 months. I called since we are interested in changing internet service. Seems the $19.95 is for 3mb/sec speed??? That is so slow as to be non-existent. What the man then quoted me was $50/month and I don't do games, movies, watch TV, listen to podcasts etc. Talk about "bait and switch". - classic example. We will NOT change - at least to Comcast.

In a period of 1 month I have paid over $800 in service. Every time I call to get a breakdown they come up with all these fees. I made a payment of $225, then they said I owed a balance of $115 so I paid that. A week later my service is disconnected because of an unpaid balance of $272. Not sure how so much money, I don't understand how that can all be for one month, since I keep up with my payments. Fast forward a week later and they automatic debit $429 from my account WITHOUT MY CONSENT. I call to get my money returned since they did not have consent and the rep tells me that I authorized it. I DID NOT. I speak with a manager and was told that they would be pulling the recording of my call when I made the $272 to make sure I didn't consent. If they find that it was their error, I would get my money refunded. I was told a manager was going to call me within 24 hours. I did not receive a call.

Over the past three years we have continued to have a periodic loss of Channel 8 (GA PBS), either audio, video, or both. Four weeks ago, I reported the loss of audio to Comcast. Ten days later a technician came out and verified the loss. He was late to my appointment, because he left another residence nearby with the same fault... it was difficult to analyze using company equipment. In short, the trouble ticket was cancelled because it is beyond the repair capability of Comcast technical branch.

I lose internet and tv connections constantly and receive absolutely no credit on my bill for the time my service is not connected. It's disgusting, unforgivable and I am so over Comcast. What a rip off.

Since we switched to X1, the quality of service went out the window. I'd say from a 7 before to a 1 (that's being generous). We're long term customers, but after outage after outage, after a few appointments the technician never showed for after I took off work, and after two to three times a week calling so they can send signals to get our boxes working cause they wouldn't ever run, I finally canceled with this extremely overpriced company and went to AT&T and I'm a thousand times happier. If you're reading this, AT&T cable is a million times better, cheaper and get this - the cable actually works when we turn it on. Thanks for nothing but headache after headache Comcast. You should be shut down for your lack of quality and overcharging consumers.

I ordered new service from Comcast, which in Florida is Xfinity. When I finally received the self installation kit and opened the cable box, I come to find an old, beat up, filthy and used cable box. That is just add on top of being transferred from rep to rep, after I got an email that welcomed me to Xfinity-Comcast and suggested I could use the wi-fi hotspot service even before I received the kit. When I try to create a username and password, it wouldn't work. I called three times to the different phone numbers that each rep gave me since no one could help to find out that I couldn't log into Xfinity's wi-fi until I received the installation kit. This has been the worst customer service and experience I have ever encountered with any company. This has made my move to Florida a bitter move. Do not get your service with Xfinity aka Comcast.

I really don't know why I continue to bother with Comcast. The Customer service agents are so unhelpful. I wanted to have someone sent out because I haven't had cable in one room for two weeks. About a month ago, my cable box started shutting on and off, it got so bad that it was shutting on and off over 20 times in a few hours. I got a new box, hooked it up the exact same way as usual, and got nothing but a black screen. I finally called someone. I explained that I'm getting a black screen. It's like the cable box is off, but it's actually on. The cable remote will only turn off the TV, it won't change channels. It's like I don't have cable in the back room.

The facts: I've had XFINITY Comcast since approximately 6/7/15 (75mbps internet & 3 HD cable boxes). The internet is slow: I work from home via email (no one else using my internet) and it typically takes 7 to 10 seconds to send/receive email (my Verizon 4G phone is much faster). There is typically a 3 to 5 second lag when going to any website as well. The cable: The (3) HD boxes in my home have lags when turning on, changing channels, and using the remote (none of these are a huge deal). More importantly, I've had to reset all 3 boxes at least 3 times each due to the boxes freezing for no reason (I've only had them for approx 2 months). Sometimes this requires calling Comcast customer service which will take at least 45 minutes.

They increased my bill by 50%, then increased my reactivate cost by 50%.

Called to make payment arrangements with Comcast a week ago to make my payment online due to a financial emergency on the 6th of August which I did, then Comcast took $256 more dollars out of my account the same day. This overdrew my account and caused other payments to bounce with overdraft fees. The customer service women was very very rude and refused to help me, I asked to be transferred to customer loyalty department and she said "For what reason? They aren't going to help you either," and would not transfer me. I called back and I finally got a decent customer service man and he said the money and the fees would be refunded on Saturday and this has not yet happened... I am switching providers... No wonder they have such a bad customer service reputation! Now I have no money until next payday and I cannot afford my daily meds on top of the overdraft fees! This is WRONG WRONG WRONG!

I am being completely honest, Comcast lies to their customers constantly. All they want is their money. They bill you a month in advance because they are trying to get ahead to be considered a great company. You guy can go ** yourselves with spiked bats.

I have just spent 2 hours on their so call Customer Service online to resolve what I thought was 3 simple questions and they were not resolved in any way, shape or form. I fail to understand how they can have "Customer Service" which works fine btw if you are ordering stuff but when you need something resolved it does not work. As a residential user I wonder what can be done to this lack of service. It seems to me it's a dance to get user to give up resolving their questions/problems and I did write a bad review but I doubt it will have any effect.

After we moved into our new home, we looked for cable and internet providers and there were not many to choose from. Two to be exact, Comcast and AT&T. We decided to go with Comcast for their higher internet speed. HUGE mistake! After receiving our first bill, we were over charged, called the company, and the extra hidden fees that were put on were removed and the customer service rep offered us a deal for cable. The box was sent via mail and did not work. After a week of being on the phone every night for over an hour listening to the CSR'S promising that someone would come out, which NEVER happened, we cancelled service. If you are reading reviews to research whom you are choosing, please take this into consideration and DO NOT SIGN UP FOR COMCAST! Now calling AT&T!

I just recently agreed to upgrade to the new X1 system on August 6. In the call, which was recorded, I was not only given a date of Aug. 17 for installation but was given the option between two free installs - do it myself or have a Comcast technician come to my home and do it. I opted for the latter. I was also told on August 6 to expect a confirmation email with all the details.

Mid June, I called to have service transferred for Beginning of July. Service transferred, however they did not transfer phone. After many many many calls and long waiting time on hold, and rude customer service My phone was transferred, with the wrong number. Now I had to start the process over again. FINALLY after repeated calls and waiting, number switched back to previous number. NOW around 8/3, somehow my telephone number switched back to the number THEY gave me when I moved. When I called about MY number the representative who I could understand asked, who was the carrier. Uhmmm COMCAST. I was promised this would be corrected on 8/5. Today 8/7, same promises. Many file #s to reference, still I do not have my correct telephone number. COMCAST provides the worst service. If I can take MY number with me to another carrier, I AM OFFICIALLY DONE WITH COMCAST!!

With regard to Comcast customer service, to be fair, they are a business and they train their customer service reps to sell up (i.e. offer current deals or promotions), I understand that business model and for the most part it's good business. However, when a customer is calling in to report an issue they're experiencing with the service they are paying for; generally they don't want to speak to paying out more money for additional services. Such was the case when I called to report I was not getting the service I was already paying for for the past 8+ years. Their customer service rep tried to up-sell me to a bundled plan but I would have to pay a $50.00 deposit to get a plan I wasn't interested in.

I put my Xfinity with Comcast account on hold when I moved out of my apartment on 9/2014. I wanted to close it, but they told me that my "contract," which I was unaware I had, would require an "early cancellation fee" which was pretty hefty (don't recall the exact amount). I told them I would be travelling, provided a forwarding address for my mail, and kept my equipment so that rather than break the contract, I could just re-activate my account when I finished travelling. I continued to pay their equipment rental fee of $12 per month. I never received any correspondence from Xfinity to my new address that I had provided.

Called Comcast to set a payment arrangements for a old account. The first gentleman I spoke with (wish I could remember his name) was a delightful, very sweet, helpful. Had patience pulled up my old account and transferred me to the collection department where I would be assisted further. After being on hold for 35 mins!!! The employee "Phill **" in collections was very loud, rude, didn't help me at all!!! He asked for a account number which I do not have, and considering another employee was able to locate a old account with no issue! Why can't he???

I had decided to upgrade to the Triple Play package for around $80 thru the Franklin township NJ office because of great service from serviceman at that office. The service was set up and came as planned. While there the tech. explained that I needed cable in the upstairs office for the computer set up and I would need to get an electrician to install. I asked him if he could do the TV only but could not separate the package. I understood, and called Comcast 800 number to find out what a price would be for the TV and why we were unable to install the Triple Play. The Lady I talked to was not a English speaking lady and seemed very confused with the simple problem asking me many time the same questions. I hung up in frustration, a man called who talked to my wife who also didn't seem to understand a simple problem.

I opened a Triple Play account with Comcast back in February 2015. They could not provide promised service so I closed the account and returned their equipment 5 days later and received confirmation of delivery. A week later I got a call that I owe them over a $1000.0 for equipment. Took me several calls and a ton of aggravation to prove to them that they did receive the equipment and I do not owe them anything. Imagine my surprise when I got a call from collection agency beginning of August stating that my account was placed for collection. That action affected my credit rating causing it to drop significantly. When I called Comcast and spent close to 3 hours on a phone, talking to 4 different people, they told me that a credit was not properly applied toward my account and I do not owe them anything. Meanwhile my credit rating is shot. Never ever have I seen such a moronic, unprofessional company.

I was wanting to keep my Comcast services, but was offered the same services much cheaper by AT&T. "Robin" customer retention specialist was rude. I spoke to her about 7:30 pm last night. I finally hung up on her, 12 hrs later my services were cut off. Bye bye Comcast, hello AT&T.

I have been trying to talk with someone at Comcast for a week. Today I was hung up on 4 times after having being on hold for 15, 18, 16, 25 each time the phone would just hang up. There is no good time to call. Comcast should be ashamed of themselves for such horrible customer service and outsourcing jobs.

They came on 7/25. Started the installation and wanted me to pay $170 to drop cable wires. Why would we pay for cables to connect their equipment? If I move and need cable dropped at the new resident have to pay for cable wire again. Came back on 8/6. Pulled all my AT&T cables out, dropped their wires and did not finish installing my cable. I am expected to be without cable or internet till 8/13. That is unacceptable. Now I have no AT&T or Comcast. Really unacceptable.

My service got interrupted due to non-payment (which I forgot to pay). When I paid the bill and service was restored, the internet is slower than slow. I called Comcast to inform them about the situation and of course, they are telling me that my personal modem is outdated and rent one from them for over $10.00 a month. I explain to Comcast that there is nothing wrong with my modem and didn't start having problems until service was interrupted and restored at a slower speed. So I asked Comcast if they slowed down my internet to get me to purchase and rent their equipment and got no answer from the service agent. What does that tell YOU??? I am going with another internet provider.

I moved 3 times and they hit me with a double bill every time. I called and complained and asked why I had to pay $400 every time I moved and was told because I get charged a month in advance. So I was charged 3 months in advanced on top of the actual month 3 times within a year and a half. The final time I moved, I cancelled my service and was told by the woman I'd be receiving an $80 credit for all those months in advance I was charged and those ** sent me a bill for $8.72 instead. T.V. mediocre, internet horrible, customer service horrendous!

It totally sucks!! Don't go for Comcast, they are bad at just everything they do. I have to call them almost every day. Nobody knows nothing in that organisation. Everybody tells you different thing every time you call them. Their services do not work neither they bill it correctly. Credits that they say will be applied because of non working of services are never applied if they do they take it out from you the same amount in the very next bill. They tell you to sign some document and they add some different services. They just give you satisfaction on call saying that they will do it but they never do. Please suggest me some good services for my business. It's getting impacted because of "COMCAST".

After buying into a triple play package 99.00 month the bill has continually come in at 160.00. It took 4 tech 4 visits to complete install. Each tech was not able to do the job?? Go figure. Then they had the nerve to charge full price plus a service call!!! Now they won't terminate service for less than 1000.00. Locked in for 2 years. I'm sending back their modem (10.00 a month), all the spare room boxes (2.99 a month), and as soon as possible terminating cable service for DIRECTV!!! Never get triple play service from this company, bait and switch to the extreme. These people make ma bell look like a blessing.

My father passed away 5 years ago and despite the fact we have provided a death certificate, Comcast has not taken his name off the account. Also, my eighty year old mother has problems with her landline constantly. Internet service is also unavailable frequently.

Early Monday morning there was a storm, we lost power and our cable service. The power was restored late early that Tuesday afternoon. My son contacted Comcast to inquire when the cable would be restored, they said later that day. Well today is Wednesday and we are still without service, so when my daughter get home from work she calls them and they tell her that they will not be able to get a tech to the house until, Saturday August 8 at 4 pm. Are you kidding me, I am a senior citizen and my 92-year-old mother lives with me along with the fact that I watch my son's twins during the day so if something was to happen, how am I supposed to call for help? I do not have a cell phone and do not want one.

They have sent me the wrong cable box twice. I spoke with 3 different representatives and they all gave me different/wrong information. They sent me to the local Comcast store, 30-minutes away. The local Comcast store stated they could not help me. The representatives on the phone, stated they would send me a internet modem, and they sent me a TV cable box. The company and its workers are incompetent.

Terrence was unable to listen to my issue and wanted yes or no answers. My request to find an internet for the price I paid with Comcast for a year and could afford he said I was inflexible and there were three options: add cable, add cable, and add cable and some other stations. These options doubled my bill. Terrence assured me I had gotten more than a good deal and I should just pay up. So I cancelled and he was more than willing to take my cancellation information. Too bad for them. I'm a loyal customer.

So I've been paying Comcast for services that does not work for 2 months. Then to add insult to injury, a lying freaking rep name Danielle that's located at the Woodridge office, lied and told me it was an outage in my area because she didn't feel like doing her job, and TS my box... only to find out tonight I need a different box and on demand was never out. So I've went almost 2 months due to a lazy rep not doing her job! Had me missing Power, watching it on my phone.

Clerical error much. So this morning I applied for Comcast services online. I got approved. No deposit. I even called live customer service. They broke down my bill told me to go pick up my new equipment. I get to this ghetto terrible Comcast Service Center. They look me up. And guess what, a Deposit pops up. I tell the supervisor he says, "You got to pay the deposit before we release anything!!" I am like, "What just happened in two hours?" It went from no Deposit to a deposit a few hours later. BS!! I called customer service back and they said, "Yes it does show a deposit now." My friend got Comcast - he had 50 dollar deposit. He went to go pay for deposit and get his equipment. Guess what. They were wondering at the service center why he was handing them 50 bucks. He had no deposit at the center.

Comcast lets anybody come and install cable in your home. They have drilled holes in the middle of my walls in my bedrooms, left the cable wire coiled across the room. It's a safety hazard! It's been 2 weeks and no one is trying to fix the problem. I have taken pictures, made numerous calls, receive ticket numbers, and no one has responded or been back to my apartment. My landlord is livid! HELP!!!

After making changes to my account to add services for a minimal price change I was charged a significant amount more than the quoted price. During the initial call and subsequent calls prior to the bill, I received verbal confirmation from the agent of the price and the fact that I was not in a term agreement. Once the inaccurate bill arrived I called to inquire and was met with hostility over the phone by every agent I spoke to. I have no written or electronic documentation supporting Xfinity's account of the situation or my account of the situation. I only have the "recorded for quality and training" purpose, phone conversation.

I signed up for Comcast Xfinity triple play about a year ago with an offer that said I would receive $200.00 in the form of a prepaid gift visa card and come to find out so did a lot of people. After about 6+ phone calls and several promises, and no return calls I still don't have my $200.00's. I still have a copy of that offer, and offered to fax it to them but was told that they had no way to receive a fax.

Am a new customer. I called to get Internet service to my new house, the person who talked to me was not professional and didn't show any respect and was not even listen to me. When I asked him to please listen to me first, he said "go ahead and I will pretend listening!!!" He told me his ID is ** which I think it is a lie.

I have only recently subscribed to the internet service of Comcast (7/30/15). I have done nothing but call and chat with numerous of agents and have been confronted with misleading, unhelpful people. No one seems to fully understand the procedures and billing and overall workings of the company they work for. I called 4 days ago to set up service with Doug. I was told that I would be refunded a service charge of $50 after my service was up and running. I chatted again that day with a Michael as to see why my account information was incorrect because it said I had purchased television when like I stated before I purchased internet. That was then fixed but I also asked about the refund of $50 and was told that this would happen within 24-72 hours. Fine. No such thing has happened. I have proof of conversation transcript as well.

These are awful, horrible, greedy corporate monsters. I was on hold for almost an hour, only to be bounced from country to country for them to tell me there was an outage. The new phone system sucks and can't understand what a person is saying. I'm so thankful I cancelled the security system the morning it was to be installed. Thanks to the ** that hung up in my face when I tried to get my xfinity app for my tablet set up. I'm so grateful he hung up on me, saved me some dough. Thanks for blowing an hour off my Sunday evening to find out there was an outage because the first dude over in Nam couldn't understand what I was saying. "It broke, it broke" he say. No outage for cable only internet? Thanks. I will be cancelling my cable soon...

I am not the type person to write public complaints and as a matter of fact this is a first for me. The customer service that Comcast has provided over the past 3 weeks was so bad and frustrating to me that I can no longer keep quiet and just go away. For the past 3 weeks I have experienced problems with my On Demand service with Comcast cable. Two cable boxes were replaced, I have made 2 appointment missing work on both occasions. The last appointment no one from Comcast cable came to my house. I have reset my cable box so many times which seems to be Comcast solutions to everything but never works.

Comcast ran my credit check twice and told me it was a mistake, they gonna rectify it but can't guarantee. This had really affected my credit score with the three credit bureau. Some of their customer service can't speak fluent English, sometimes you have to explain yourself over and over.

Endless time on hold. Pass from one operator to the next. D1 DVR constantly needs rebooting. No info on outage. Basically COMCAST SHOULD BE DISMANTLED.

The guy who installed last year in July/August (I can't remember the month) was the most UNPROFESSIONAL tech on the face of the earth. He talked on the phone for like 10, 15 minutes before coming in to install. Then, while in the process of that, he was playing on his phone and took a little cat nap. And the On Demand service is crappy at times too. I could go to watch something, and take forever to go through the selections Then say "We're sorry you are having trouble" etc. I hate this company at about 90% of the time.

Latest episode of the installation fiasco by Comcast who got top honors for the worst customer service in the nation. They came by on Monday and repainted the utility line indicators. The neighbor repaints them every day to ensure they do not get washed away by the rain again. Comcast never showed up on Thursday to do the work. 9 attempts and counting. We will continue to repaint the lines until they do. Hopefully we don't run out of paint.

We switched to Comcast because AT&T was forcing us to accept an expensive internet that would not be compatible with our old home & wiring. They gave us a good rate for high speed service. Then it went up to over $12 more a month; not $5 but $12.59. When I called to complain, there were no special offers for retention or promotions. So I dropped the voice mail service, which is really poor and saved $4. I told them the increase was not acceptable and that I would be looking for an alternative, then cancel. I received an email confirmation regarding the dropped voice mail, but they increased the internet again! It is now $45 instead of $42.58. I will call them tomorrow and argue with them some more.

I haven't been a Comcast customer for a long time, but they have persisted for about five years now in sending me a mysterious bill for $165 that can't be explained. I've repeatedly asked for an itemized breakdown of the charges, only to be told "our computer records don't go back that far." They've sent it to collections twice in the past, only to have the collections agency send it BACK to them after I successfully disputed the charges. Today I received a call from a THIRD collection agency about the same bill. I have, again, disputed the charges and explained the situation. And, again, I have an official dispute form being mailed to me to fill out and send to Comcast via certified mail. I am sick and tired of this, and am interested in escalating my complaint to the Better Business Bureau, the Attorney General of WA, or the FCC.

My husband and I have had Comcast for 6 months now and right from the beginning the customer experience was horrible. 3 times the men that were supposed to come to set up our cable came the day before they were supposed to and got mad at us because we wouldn't let them in since we had to leave to work and it wasn't the date we had given for them to come. 2 times we were hung up on by the customer support staff and we would have to make at least 5 calls at a time to find a person that would be able to help us with our issues.

First off trying to use their automated phone system to try to talk to someone is just messed up. It hung up on me over 8 times before I could finally talk to someone. Then when you talk to someone they are real idiots as other reviews say. Then after talking to them I had to call someone else because they would not transfer me and that automated system is just as bad. Then I get another idiot that can't help me that I have to give them my information so someone can call me back in 12 to 24 hours. This whole process took over an hour just to find out someone will call me back in 12 to 24 hours. Really I am trying to get something tooken care of today not 24 HOURS FROM NOW. DO NOT GET SERVICE WITH THIS COMPANY.

Total Lies and Deceit with their Agents Representations: I had huge problems with service throughout 2014 - and finally, Comcast offered a discount in my monthly payment to make up for technicians not showing up and most importantly, poor quality service. That said, in Jan/Feb 2015 I called Comcast to see if I could lock in my rate for 2 yrs. After speaking to three different agents over a period of four days, I finally agreed to another package that would lock in my rate for $150-$155 per month (First Lie). I deployed in late Feb as a contractor to AFG and after reviewing my bill in Apr 15, allowing for the prorated period to end, I noticed that my billing had now increased to $188.00! Obviously, I was tempted to cancel everything, however, in wanting to take care of my wife while deployed, I decided to keep all and contact Comcast again to figure out a solution.

First they sent me a converter box that I didn't ask for, then I was always dealing with outages. Now, I just got a collection notice for my last bill. I disconnected service 6/15/2015, the collection notice is dated 7/24/15. Why is it fair that they would send it to collections already? I'll add that when I called to disconnect, the CSA gave me the runaround until I said I was recording the conversation. Why can't Comcast give their customers what they want and not try to treat them like garbage?

Worst customer service and constantly adding on extra to the bill! I was promised one price and they keep adding on extra charges. Over the last two years I have had to call them many times due to adding $20 here and $40 there. I even have the paper showing they are supposed to charge the lower rate, but the customer service agents know they are the only high speed service here and don't care. I can't wait to move and never deal with this price gouging bait-and-switch company again. If you have any choice other than Comcast, take it!

Every 3 to 4 months my monthly rate would go up anywhere from $2 to $5+ for small items such as increased fees for tv services, modem rent or other "fees." Each time I would call and get the rate reduced after 30 minutes of discussion. This is in spite of a fixed price. 4 months ago I had the price reduced (again) because now AT&T is in my neighborhood. I was quoted a great price for the: Triple play". After 3 months the rate went up $5 due to various miscellaneous charges including an increase in the rental costs of the modems. Mine are nearly 4 years old. They could not explain why the cost on old equipment went up. I lost it and left! A human being shouldn't be forced to beg every 3 to 4 months. They are disgusting and I look forward to competition in that industry.

I went into an Xfinity store here in zip code 32225. In my hand was a promotional gift card for $250.00 or a Samsung Galaxy. I have that card right now in front of me. After three hours of debated and deciding, I said "if I sign for this (contract) I would get my money Later?" I ask for the third time and once again was told yes. I got my service started in December 2014. In April we received a card for $100.00 and they won't give me anything because my contract has 100.00 on it. I ask if they wanted the promotional card and they said they didn't need it. Well it's right in front of me now and nothing about $100.00 anywhere.

Comcast charged us over 900 for a month of service! We upgraded to the x1 quad package, suppose to be 169.99. It's not... it's 179.99... plus 19.95 for the monitoring, plus a 10 hd fee. Nothing is what they say. We called and asked about the added prices, they conveniently activated the account then charged us over 400 to deactivate us. Plus they put the exact same package on bit over 215, plus charges that were insane! We've had them for over 20 years, it is so crushing to be forced into something now for 2 years and so far every bill is different! Why can't we cancel if they don't uphold their services... I don't get it.

On March 23, 2015 I returned a Comcast cable box to manager ** at 50 W Gude Dr Suite 60 Rockville, Maryland. We never had established service or used the service with Comcast at the ** address. I am the owner of this house. ** said he was going to take care of this account. He did not. I wrote a thank you note to ** and also to the CEO of the Comcast, Brian L. Roberts Comcast, CEO. I thought Comcast may have changed. I was wrong. Comcast is an incompetent, greedy, and terrible as ever.

We reported service issues 8 times in 2 months. The Internet went out on 7/20. We called and they told us there was a signal issue in our area. They scheduled a service call for 7/23. No one showed or called. We scheduled again for Tuesday 7/28 between 10-12. No show and no call by 11 so I called and they said they had it scheduled for Wednesday 7/29 between 10-12. I insisted on a service call for the day they promised, 7/28. We will see if they do it. On 5 different calls I was told it was fixed or would be fixed. Three times I made appointments. Worst customer service.

I was out of town when this bill was due and missed the payment. They are charging me 30% of my bill because I'm 7 days late. There are other companies....

My bill is inflated every month. I was told by and have a recording of a Comcast employee stating that my bill should never be over 158.00 a month. This month it was $261.00. Whenever I call Comcast they reduce my bill without question. They are making a fortune on people who do not call them on their overcharges. 1/15-$194.61 (PAID$157.54), 4/15$177.95, 5/15-$191.83. I didn't call them on the last 2 bills listed because I was in the hospital. Today they reduced my 7/8 bill from $261.90 to $167.07.

Someone needs to investigate the practices of Comcast. I am a long time customer and aside from the customer service you get on the phone, the service has been good. However, since I started receiving letters and emails regarding the new modem, I have noticed a decided change in my response time. My internet is slower in connecting. Even when I use my landline, which I must have for my security system which is not thru Comcast, there is a delay after I dial a number before it connects. I do not believe in coincidence so my only conclusion is that Comcast is manipulating my service levels and response time. This is a deceptive business practice. I do not believe for one minute that the modem I have has suddenly become obsolete or incompatible. Comcast is stealing money from its customers and the regulators are looking the other way.

I was lied to by service reps of Comcast four times from the Philippines to Mexico to Philadelphia to Jamaica. Comcast representatives lied regarding installations and credits for modems. I was then lied to three times by representatives in the Philadelphia executive office for customer relations. Finally I asked for a supervisor who was very nice and did nothing but transfer the call to my local Florida office who also lied. I have 4 hours of saved audio tape on this issue. My last call to Comcast I spoke with a Philadelphia corporate customer service supervisor who merely hung up the phone on me and refused to deal with the issue. Clearly Comcast has the worst customer service imaginable and has a policy of given all customers complete runaround technique. This time I have recorded evidence with dates and names. Looking forward to seeing how Comcast reacts if indeed I pursue the cause in court.

I hooked up Comcast when I moved recently. I actually had to move again a few weeks later, and Comcast failed to straighten out the bill between the two addresses. I've called them five times and had one chat session. Twice Comcast said they would fix my bill. Both times they did not, the charges went back on my bill. I was so frustrated I asked Comcast that in light of the time and hassle of trying to fix this bill over the course of two months that they zero out my account and start fresh from the current bill cycle, but they refused. They have shut my service off twice now and keep charging me reactivation and late fees. It's unbelievable that they treat people like this, that their customer service is so incredibly terrible, and that they refuse to right their own mistakes. I will happily pay more for another provider to escape Comcast.

I had a vacation home in Tennessee and had Comcast cable, internet and security service. I sold cabin and new owner wanted to keep exact services. Still had 2 years left on alarm system contract but new owner more than willing to assume contract. Comcast said only way they could do this was if we both went in person to their Knoxville office. He lived in Louisiana and I lived in New York. I was forced to drive 800 miles to sign a piece of paper. Even though they could verify me on the phone that was their policy. I would rather go without TV and internet than ever deal with this company again. The multiple service reps and managers I spoke to didn't care. This has got to be the worst company on the planet and I see why they consistently are ranked poorly in customer service. Hopefully technology will continue to advance and they will become a dinosaur in the not too distant future so no one has to suffer dealing with them.

First of all when will it be possible to pick what channels you want and pay for only the channels you want. I am SICK AND TIRED of paying for foreign language channels. If people want other than English then pay for it. This is the United States, period. By the time I figure out what's on the program is 1/2 over. Don't need multiple shopping channels, multiple sports channels, multiple yap channels, UWTV etc. There are way too many crap channels and I mean crap. Don't need High Def, I was raised on rabbit ears. Paying $172+ for bundled service is crap. That's $2,000 a year for WHAT? 200+ channels that mean nothing to the average Joe.

After the Net neutrality took effect. Comcast has found other ways in ripping you off. I did a new package Feb 2015 and got HBO as part of the package deal for 2 years. For the last 8 years 2 DVR's cost $9.95 and now ($29.85) They took HBO off too. March Bill- $140. April Bill- $128. May-$133. June- $133. July-$186. New Bill $184. WTH?

I had called Comcast to try and get my monthly bill reduced. The lady was very nice and suggested I upgrade to the X1 box. I could save around $20.00 a month. Now the nightmare begins. On the they were suppose to install the new box, they call and cancel. Reschedule for two days later. Two days later they call again and cancel. You would think they would put a note out there saying "make sure we get this customer taken care of today as we already canceled once." They give you this four hour window which can really screw up your work day.

I've been trying to speak with someone at Comcast for 2 weeks, they charged me the wrong amount, corrected it and then re-set even a larger amount. I've been on hold for 48 mins trying to speak with someone again. They are the worst, not the first time I had this issue. They added someone else's bill to my account because our phone number was similar, how dumb is that for a huge company like this.

Comcast has to come to my house 3 times after I moved to get my xfinity cloud working correctly. I took two days off of work and spent over 5 hours on the phone with completely helpless and awful reps. The supervisors are condescending and completely unwilling to help. Not their problem is what I heard. Now I am being charged $119 for their visits. I am changing to Dish! Maybe they will appreciate my $220 a month business. Promised two separate call backs from managers but that never happened.

While living in Immokalee, FL - 10 months - I had excellent service with Xfinity. No contract, excellent TV package and internet. When it was time to move, NO hassles. Thank you Xfinity. I did not realize at the time that each box (had 2) had to be programmed to record whatever you wanted on that channel instead of being able to program either and see recording on either. This was the only snag. Be sure to ask for the whole house DVR. I would use Xfinity again with that information.

I manage 50 vacations homes in Orlando area. We used to have trouble with internet phone and cable services with all the providers in the area… but COMCAST is the worst. It makes 5 days we have No service at all (cable internet and phone) in one of our home. I called them 10 times staying over the phone around 5 hours. I went to their store to change the box but like it was not working. I took an appointment with a technician who came to said he can't do nothing, he had to put a special work order. So 72h later we still wait the technicians to replace the outside line.

I have had Comcast for 15 years, for most of this time service has been satisfactory. That is until I received my bill today. They had increased it by $15.00, apparently by adding HBO and renaming my package without my knowledge or consent. Their explanation was that due to their increased costs they had to increase rates in my area, and that in order to make my "viewing experience" more enjoyable they added HBO. WHAT A CROCK! With this line of thought I guess they get HBO free. Internet is mainly what I want anyway and there are other alternatives fortunately. For the most part TV sucks, reruns and reality. I find streaming more enjoyable on the TV's apps than cable anyway.

Phone call to ask about why my rate was increasing every month. "Sarah" offered me a lower rate with new services that included phone service. Explained to Sarah I appreciated the lower rate however phone service was not needed. Sarah asked if I need new equipment. No, equipment I have is working just fine. Days later received a big box of new equipment. Called and spoke with "Marius" who apologized and said all I needed to do was open the box, get the return address label out, repackage and take to UPS for return. Opened the box - no return address label.

Try this is one of the worst cable companies ever. The worst customer service. They owe me 93.00 but doesn't want to pay me back… I hate this company and the rude people that work there.

First they my cable boxes and Wi-Fi spot of five myself and said it was sure fun I can do that. Then come to find out my new house isn't ready so they have to send somebody out and that takes about a week after he gets there. There is a cable going through my backyard and my neighbors yard. I have to Call to find out somebody was coming in about another week to bury the cable. Then I get my first bill after about three weeks of service bill is supposed to be $85 per month and I get charged over $200 first Bill. They said they charge me for the first month and the next month in advance which I wasn't told in the beginning.

Signed up for 2 services at 2 different locations. One signed up for the $39.99 that included their performance internet of 25Mb and digital converter with Showtime and Streampix for 12 months. At my other location, I signed up for the $49.99 plan with the Plus Blast internet of 75Mb and digital converter with HBO and Streampix. During the online sign up, decided to take another digital converter as it showed $0.00 charge for an additional converter. The next morning I received 2 emails for each sign up, one price was increased from $39.99 to $44.99. The 2nd one, there was an additional charge of $9.95/month for the 2nd digital converter and $10/month for the speed increase (speed that they're offering, there was no increase).

I went online to sign up for new service with Comcast. I found a plan on the Comcast site and signed up through a chat group with their customer service rep, and installation was not available for a week and a half. Disappointed, but had no choice. Then, I was called a week later by their customer service department, letting me know that the plan I was signed up for was not available in my area and it was canceled, along with my installation date. I then signed up for another plan that cost more money and was given another install date further out. Then, today I received an email reminding me of my installation date that indicated the original date. I called and found out they had me signed up for the wrong plan I agreed to that cost even more money. I'm very frustrated with Comcast. Their customer service reps are idiots. They are supposed to come tomorrow night to install the new service, and I know what I signed up for, but have no idea what I am going to get. The good thing is I did not sign up for a contract. I'm not locked in, so I can cancel at any time. Horrible company to deal!!

Absolute worst customer service I have ever had. They transfer you to three separate people with thick accents and terrible reception who need you to tell them the information over and over again until they go, "Oh, it looks like it's expired/not available/out of service." SWITCH to another to provider and break up their monopoly. Please.

I've been a Comcast person my whole life but independently for 20+ years. Yeah they are expensive but it's Comcast and they are West Coast! Well unfortunately... for the 2+ years I've had the Xfinity service. Service has been spotty (and that's being nice). Every time I call them they act like it's the first time I call about issues. I've had multiple technicians out, repairmen out. They've hooked up my TV's non-HD. They've put in boosters, replaced boosters, told me I had to buy internet boosters, ran temp cables, repaired cables. I've been told repairman will be out and they don't show - "never scheduled."

I had an alarm system installed almost 2 years ago and the contract is for 36 months. I was told that if I moved I could take it with me which was fine. But I asked if where I move does not offer Xfinity service will I still have to pay the early termination fee? I was told no. That was a flat out lie. I am moving to a location that does not offer service. I would be happy to set it up but how can I if it's not offered. Now I'm being told I have to pay $400 early termination fee. This is so wrong if I can't install it to keep it where I am moving. Then I asked if I just paid the monthly alarm charge until contract is up and they said "you will have to keep it installed at the location you are at." Which part of I am not going to be living here do you not understand.

Let me start off by saying I've been a customer of Comcast for at least 10 years, but I'm at my boiling point with this company. I got my services upgraded Feb. 2015, when the tech came to my home - I ran to Walmart to purchase my own modem. He installed my new modem. I asked him to take back some remote a small digital box from a second TV and the Comcast Modem. When I got my next bill I noticed that they still was charging me for the second digital box and the modem. I call Comcast with this complaint and they credited my bill for the current bill and the next bill (the second bill was printed by then). Everything was good for a couple of months - then once again I was hit with an Comcast modem charge of 10.00.

I had service problems with Comcast. I talked to neighbors and a lot of them were changing to Verizon because of poor service and outages. I switched to Verizon, cancelled Comcast, and took my equipment back to Comcast and wanted to pay my last bill due July 1 2015. They said I could not pay there - they would mail my last bill. It was prepared July 7 2015 and I got it in the mail July 14 2015. Then on July 20 2015 I get a call at work from a collection agency to collect a bill for Comcast. They are retaliating against customers who cancel and go with another provider because so many people are doing it because Comcast cannot keep their customers happy. I was with them many years and NEVER missed a payment. Verizon makes switching very easy, try them you won't be sorry.

Absolute WORST cable service and customer service I have EVER had the displeasure of dealing with. Wifi is complete garbage that repeatedly gains and loses signal, making doing anything impossible. Also, we have been awaiting delivery of DVRs that were supposed to be here three weeks ago. I have no idea how Comcast is still in business. I will be discontinuing my service prior to the 30-day mark and urge all customers to switch to a service that works.

I've called a thousand times, HATE all that automated CRAP to go through. Finally get a person and they hang up. I wasn't cussing or anything, just mad cause I waited sooo long. This has happened 7 times this past week. This is gonna be over soon.

We have been Comcast customers for many years. All of our interactions with the people in the local Comcast offices in Muskegon Heights have been very good. Telephone calls to the Comcast help line have been exceptionally bad. The impression we have had is that the agents are well trained in the "how dare you call me for service" schools. No service appears to be possible without responses to: Customer Name and address on your account, Customer number, Digital box numbers effected, Social Security number, Amount of last payment.

We had them for 6 months. Not one of the services we had worked over a week at time without problems. Customer service could not help or didn't understand problem and offered to reset boxes. Had repair out 4 times in 6 months. Finally just gave up and went with another provider.

After 45 minutes on the phone with TA, I was told we needed a new cable box. The closest store was 20 miles away but closed at 1:00 in Salisbury MD. It was Saturday. I work full time and have only the weekend to take care of this. Hopped in the car and got to the place at 12:57 (phone satellite time). Clerks had already locked the door and would not wait on me. They walked by the door, chatted on the phone, etc. I knocked for a while hoping they would help me but the continued on their cell phones and chatting with one another. Clearly they just wanted to leave early and could not have cared less about the customer as it takes about 2 minutes to exchange a cable box.

I wanted to set up tv, internet, and phone in my new apartment, so I went online on a Monday and signed up for the Comcast Triple Play. Once online, I scheduled an appointment for an installer to come in on that Sunday and set it up for me. I paid my 100 dollar activation fee and was under the impression that I was on my way to having these services taken care of. Two days later I received a call that there was a problem with my order and I had to pay an additional 29 dollars to keep the same package that I ALREADY SIGNED UP FOR. So I said no problem I will pay the 29 dollars, then he said well your appointment for Sunday has to be changed, to which I replied can I install the equipment myself and he said yes I will ship it to you one day delivery.

I went to Comcast office and I ask if I can pay my final bill but the guy told me that he was going to mail it to me to my new address. I received a bill for $345.00 and I paid that bill because I thought it was my final bill and all of a sudden I found another final bill for 97.36 within two weeks of paying. I called customer service and talked to a guy name Net and explained to him about my reason for calling that I received a letter from credit bureau about the $97.36 and he hanged up on me. I was really surprise and mad that I never even received notice from them that I owe them money. I always pay my bill on time and I don't believe that it was necessary for them to take it that far for only $97.36. BE AWARE OF COMCAST BECAUSE WHAT THEY TELL IS NOT WHAT THEY DO. Make sure to record them when you have them on the phone.

I have been a loyal Comcast customer for many years but I'm tired of being lied to, overbilled & taken advantage of so am finally cancelling my service in hopes that my next provider has a policy in place that demands fair/honest interactions with its customers. In my opinion, Comcast deploys fraudulent, inconsistent sales/billing tactics to hook in and then gouge their customers. And although they may (if backed into a corner) admit the customer was promised something very different than what they actually received, they steadfastly refuse to hold themselves accountable in any way or do right by the customer by removing extra charges the customer incurs as a result.

I didn't pay my bill for 2m, this I acknowledge! But what I didn't know was the security system was wholly dependent on said internet. When I went to pay the bill, all of my information is gone! When I get a call from them they tell me 600 - they added a month to my bill that I would have not been able to access because all service had been disconnected! Now the security system they offer is dependent on the Internet service. As a result - when I called the system says 600, but the customer service says 1k!

I had an appointment for this past Tuesday. The "technician" drove down the street, turned around and didn't stop. When I called, I was told that nobody was home. I rescheduled for today. The Tech showed up, switched out the boxes (again) and told me to wait a few minutes for the "On Demand" service to work. I was told to call him if it didn't work after a few minutes. I called twice, no answer and left a message. No return call. I just got off the phone (again) with a Comcast rep. and was told someone might be out before 8 tonight or first thing in the morning. It's pitiful and expensive service and I guess I will have to cancel service with them and go with another company.

I recently moved to a new address so I needed to set up internet and TV. The two monopolies own the lines to the house so I had few options: either Comcast Xfinity or Verizon FiOS. I did my research and elected to go with Comcast for their product as well as the fact that the previous homeowners used their service. As I'm told, the house is already wired for it. It took two weeks calling local and national service representatives to take my order and open an account. The first representative presented me with several packages. I wanted to consult with my wife before committing and he wanted to earn my business so he gave me a personal email address to contact when we reached a decision. He never responded to that email. I gave a second email and allowed a two-day grace period with no response. The next representative I spoke with had me on hold for an hour due to "heavy volume" that day.

I switch from Verizon to Comcast trying to save some money and it was a huge mistake. First they offered me a deal of $120.00 for Internet and cable. The first month came up for around $250.00 which they explained it was because the first bill was usually more. The second bill was around the same amount. Then on top of that the Internet never worked and they offered me to pay $12.00 more monthly for a boost to have my service working. My next billed was for $460.00. I called and their answer was that I was a month behind because they charge a month as a deposit. I asked when was my bill going to be what they promised and their answer was that there was no way they would tell me exactly how much my bill would be. Then on top of that he added that "cable was not a necessity." That if I wanted to have cable I had to pay my bill. The guy was very disrespectful and basically told they didn't care if I had service with them or not.

Ok, My parents and I all chip in for the net pay. We pay around 19.99/mo for 20MBPS. Now let me use a picture from speedtest.net as perfect evidence that they are a scam. I am connecting from a town that's still in the 1980's (both literally and metaphorically) and before July 1st when their lines got cut I had net that never lagged. BUT ever since that cut, I've been having net problems day in and out. We replaced our router, and the modem. And we are still getting 3 mbps or lower. DO NOT buy their services. They will scam you of anything you get from them. Oh. And they will wanna send a tech out to take a "look" at it. That tech, cost 150 just to send out here. Thank you. ps- SLOWER THAN 78% of the US.

I signed up via the internet on 11/7/2014 for the Double Play. I have my sales contract. It was to include internet (105 mbps) and Cable with HBO and Starz for 1 yr at 99.99 per month. With devices and taxes it came to 132.98. When a technician finally arrived to install, he had no ID, immediately called his supervisor and spent an hour on the phone before telling me he was unable to install because the wrong work order had been printed. I called sales with the tech there and he still refused to install. I spent literally 19 hrs on the phone with various Comcast personnel over the next week to get services. I was made promises to right the actions of the technician and the delay in connecting my services.

We contracted COMCAST for cable/internet/phone for our summer home on LBI, NJ in mid-May. A temporary cable line was run from the telephone pole to the house, and I was told a team would come in 2-3 weeks to bury it. As of today, July 16th, I still have the wire above ground. We have been calling customer service for 2 months now, who give us a lot of promises, but no resolutions. The tree work that we needed done had to be rescheduled, and we have renters due in the house in 1 1/2 weeks.

I ordered the X1 package online then had it tweaked over the phone after speaking with one of the Comcast CSRs. It was installed 6/12/15. The installation was seamless and the tech was awesome. I was not given any paperwork other than a remote instruction manual. I read it. I still had questions about my service. Call #1 was at 11:15P EDT. I spoke with a man who couldn't find my account and transferred me to a "X1" support rep. This was a female. After about 5 minutes of authentication and trying to find who I was, she was able to answer some questions. She kept placing me on hold or something, not sure if she was in training. Doesn't matter... after about 5 minutes of questions the line went silent. I stayed on for a few minutes and dead air... nothing. It disconnected after about 3 minutes of this. Call duration was 20 minutes.

Received my first bill $597 for install, fees and taxes. Spoke to the CEO who passed my file to the Exec. CSl. This ind. reduced svs/cost. Have paid $230. The bill is still $545. Service was interrupted until I pay $111. Still dunning me $545.

Since the inception of my services my billing and/or package charge was incorrect. I spent the next two years chasing the billing department at Comcast in order to get the credits and billing correct. Every time they would correct the package that they did not bill correctly for they would also charge a service fee to the bill for their error. Then you would have to call to have the service fee removed which could then generate another service fee. Then they would offer additional free services (additional movie channel for three months) to "apologize" for their errors. However when the "promotion" would revert back, they would then screw up the package price and AGAIN charge the incorrect amount and another service fee. As my package was ending I negotiated for a different package to start when that package ended which was the 30th of the month.

I recently ask to have my landline removed from my service and was told that I could not. Because I have a 2 year contract and it would cost me 200.00 to remove it. This is the thing - I was con into a 2 year contract by a fast talking rep who I could not understand because she spoke broken English. I did not sign anything to that effect. I do not need my landline anymore because when I got it, my mom was in hospice home care and it was required. My mom has since passed away and it is no longer needed. I feel as if I was con into a 2 year contract. I am not trying to cancel my other services just the landline.. Comcast use these tactics because they know there is no other option but them. Sad, real sad.

I received my Comcast equipment on 7/13/15. Hook up the equipment, try to activate it. I get messages saying it is a outage in my area. My neighbor has his cable running... They tell me it will be running at certain time.. I'll probably be TWC WOW.

There appears to be on going issues with the digital box. There is constant freezing whenever you're exploring the offered films and shows available on the networks offered. Whenever the playlist are chosen for viewing later, it is erased or suddenly unavailable for viewing. Numerous times are spent restarting the box to hopefully reset the digital box, but to no avail, the problems persist. Customer service is ineffective, no one seems to be able to assist. A very displeased customer considering the cost of the digital box.

I received a call from Comcast last week stating that my 12 month subscription was about to expire, and offering me a new promotional 12 month subscription. I asked if I could have some time to think over the offer, and was told that I needed to make a decision immediately. The offer was decent, and not too much more expensive, so thinking I didn't have many other options, I agreed. I was thinking about the whole thing a couple of days later and realized that it didn't seem like it had been 12 months since I had gotten Comcast. I looked into it and it had only been 8 months.

Touchton office in Jacksonville, FL. The normal interaction with Comcast via telephone is so predictably deplorable, time consuming, ill informed, hard to understand, etc etc. (I'll leave those posts to others.) This concerns the visit to the office today to return unneeded equipment since the person who wanted cable TV no longer lives here. There was no waiting time though I was told it is busier some days. April accepted the equipment. When I showed her the screen shot of an internet only special that the phone rep could not find or offer me, she tracked it down and not only found it but found one better and explained it to me. The experience of a few months back of returning their rented modem was equally painless and pleasant. If I could give more stars to this local Comcast office, and April in particular, I would.

This is one of the worst companies in the world. They are rude and they really try to scam you when they can. I already canceled my cable and now buy internet through AT&T and watch streaming TV. Do not need cable no more. For some reason, I checked my receipt and see them charge me almost $900.00 for one month. I talked to them on the phone. They admit the mistake but they said they cannot refund me the difference. The only thing they can do is just use that towards credit for the next 8 months. I said I cannot afford or want to charge 900.00 on my credit card. They said they really cannot do anything. So I contact my credit card and they did their magic. I also canceled my service. I hate Comcast.

Comcast xfinity customer September 2014. Since then start having problems with them. Every month I'm calling, try to figure out why they charge me extra money. It's not $20-40, it's $200-300 for something I don't understand. They try make up stories why they charge me. The stories always different. Usually they're saying I'm late on payment. Then I review my bills, bank statement, it's not a problem.. Call them again and then the fun begins. Each operator telling different reason why. One - that I rent the movie, 2 - I switch the plan, 3 - extra charge for 911 calls (that's my favorite), 4 - extra money for connecting the phone and internet.. Then after an hour of struggle they connect you with manager and with him in a more polite way you fight for the truth. It's just awful. I'm so tired of this. It takes a lot of time and my nerves.

At least a 20 minute hold time no matter time of day, with the same music and a constant reminder every 30 seconds that "your call is important to us." Spent an hour and a half on the phone to try and sort out why they sent a repo agent to my house (never heard of that before). Transferred 4 times before speaking with someone directly employed by Comcast (they love outsourcing their work to third parties); said one bad thing on twitter and someone from the handle @comcastcares asked me to DM them. When I did, it took 20 minutes in between messages for them to respond and another hour and a half for them to mark my account and take off some erroneous charges. The worst customer service I have ever encountered and not deserving of anyone's money.

I was previously living in a house and moved elsewhere and rented it to someone else. I called Comcast and explained the situation. I asked them if I should return the equipment. They stated "No you can transfer the account over to the new renters." They stated they would send a form. The form never arrived so the new renters called Comcast in my presence and they stated that they didn't do that. Then they stated that they would have to start a new account and have someone come to the house to install. The next available day was a week away. I agreed to pay for that week. The Comcast installer came and brought the new equipment on June 13. I received a bill through the 21. The new renters got a bill from the 13th so I am paying for a week that they also are paying for.

Recently, I begun having connectivity issues with my XFINITY Home Security. It seems that the base unit lost wi-fi connection and as a result was not functioning. I was notified via a computer-generated email. Later that day and upon arriving home, I discovered that there were problems with my ENTIRE "X1" system. I had pixelation problems with a number of channels, my smart TV was suddenly not so smart (loss connectivity), no wi-fi. And the telephone? Well suffice it to say I'm happy that I had cellular service. Contacted Customer Service and ran through the entire reboot, restart, etc. at the request of (1) the representative and then (2) a technician from the X1 department. All of this was done but to no avail.

In just over a year, Comcast nearly doubled my rates for internet, phone, and basic cable. Comcast is unregulated, and can do as it pleases, the customer be damned. Now I've cut the cord. A low cost internet provider gives me better connection speeds, and Hulu, Amazon, Netflix, and YouTube give me better, mostly ad-free content at a fraction of the price. Wake up, America. If you live in a metro area and are still paying for cable, you're paying way too much. The only thing cable giants like Comcast understand is the bottom line.

I had just cable $79.99 a month since March 2015 with all channels, they never told me when promotion ended so I was unaware. Got bill in May 2015 stating bill was $199 because promotion ended and wasn't notified. Representative suggested I get all 3 services, cable, phone and internet. Told him I didn't have a need, then he told me it will come out cheaper and have a bill of $107 a month with other fees. Also told me my installation fee was $40 -$49 then I get everything. And after the fact they tell me my installation fee was 107 + all these other bogus fees I was unaware of and my bill is $400. They rip you off, don't tell you anything upfront then give you all these different high bills. That's totally uncalled for. I will also be contacting the BBB as well. Every last technician and representative told me different things.

Called Comcast as again my On Demand is not working. This has been going on for 2 years now off and on. After 40 mins on the phone trying to fix the problem remotely, I am told the soonest appointment I can get to potentially fix this problem is 7/22/15, 12 days from my complaint day. I tell them that this is not acceptable and I am told I can call back in 2 days and see if they can better the appointment date. My On Demand goes out every 2 to 4 months. Due to my work hours and bed time, the shows I enjoy are after I go to bed and On Demand is the only way to watch them.

Comcast came out to work on cable lines and disrupted our service. When we called, they told us no one could help us for 4 days even though their workers caused us to not have service. They promised someone would call us next day and no one did.

They lured me with a package deal, a fancy new box with high quality video and I wish I could go back to dish. Almost every day my box freezes and reboots in the middle of a show. Finally got frustrated enough to call and spent 42 minutes on hold. Determined to have my peace until I finally gave up. So disappointed.

Months. To anyone reading this, try to find a different provider if possible. They don't back up what they say.

Went to end my service, and the guy acted like he didn't want to do it and was very rude about it. My bill has been going up and up for no reason. I said just cancel, just like that, I didn't want to have a conversation, especially with such a rude person. Then the ** hung up on me like nothing. Customer Service at Comcast has to be the worst.

I got connected July 3rd. My service went out that night. I called July 4th. Customer Service was pleasant and promised to send out a technician on Monday July 6th. No technician showed. Finally, after two more calls on Tuesday and Wednesday it came on magically on Thursday morning. It went off again Thursday night. I called again today and was told a technician would be out Tuesday July 14th. I'm holding my breath!

I manage IT for a non-profit. We have multiple business and residential accounts. Working with the business side isn't as bad, as you have a rep you communicate with directly. On the residential side, though, it's sometimes a complete disaster just doing basic things, like getting service installed at a house. They either don't call back to schedule installation, or they schedule it on their own and show up when nobody is there (just happened yesterday). Sometimes they'll call me before they get to an appointment so I have time to meet them, sometimes they don't, then they wonder why nobody answers the door.

My service got suspended yesterday so @ 3 pm I called the 800 # & was told I needed to pay $147.48. So @ 9 pm when I got home from work I tried to go online to make my payment. But I forgot my password so I went on a live chat to try to reset it but was not helped. Very long story I called all day today & I was sent from 1 department to another but still no one can help me. So I finally say @ 8:20 pm that I want to talk to a supervisor. I was told they would call back within 1 hour. No call back so I call again @ 9:30 & again sent to different departments with no help. Then of course the department I need to turn services on is closed. So it is 25 hours after I wanted to pay & have service turned on. I still have not even paid because no one knows what they are doing.

I have service, if you can call it that, for approximately 2 weeks and in that time I have placed no less than 27 phone calls taking up so much time minute wise that has amounted to 21 hours of talk/wait time and STILL the issues continue. How did this all begin you ask? Well in a far away kingdom called Chicago a fair and lovely Jewish American Princess ordered internet only service. The first evil stepsister told the lovely Ann (that would be me) to purchase my own modem rather than rent from the evil empire known as Comcast or Xfinity. As it turned the modem was the wrong one so paid for shipping to and from and a restocking fee. The second time around was a repeat performance and then I followed the advice of the technician and guess what?? Give up? That was also wrong so the fair Ann incurred something in the neighborhood of $100 in all the aforementioned fees.

Comcast customer service of the worst... they are lack of training information. I was told that I could easily move my service from one city to the next however I tried that and then still needed to run my social security number so each time you set up service they need to run your social security number. The Cable company ever.

I ordered Comcast services 3 weeks ago and it was suppose to be installed 7/7/2015... No one showed up for schedule appointment. So they Said someone was coming later that day.. No one showed. The same thing happens for 3 days straight and there is no explanation as to why no one came... So tomorrow they are sending (supposedly) another tech... If no one shows from Comcast...I'll stick with dish.

On June 6, 2015 I upgraded our cable tv service after receiving an offer that would increase our base bill by $20. I should have known, because the last time I did this, it took over a week for the service to actually go into effect. But, that's another complaint. When I received the bill, which I did expect to be a little higher, it was nearly $100 higher. This was a prorated amount and it was still ridiculous. I called and spoke to a "customer service executive" (seriously???) in the billing dept. who transferred me to some dept. She looked over the bill and noticed that there were 5 cable boxes being billed - we have 3.

It takes a very very long time to the talk to a person. They sent me the set up package. It should be easy since they don't offer someone to set it up like most companies that care. I follow the directions and nothing works. I called and they wanted to charge me 40.00 to have a tech come out and 40.00 for a new port. The guy on the phone was no help. So in the end still getting charged and no cable.

First incident happened in April 2015. My first service package expired. I renewed my package by choosing a more inexpensive package with a 2 yr contract. I am on a fixed income, I was trying to stay within my budget. Comcast charged me not for the package I choose 109.00 mo, but for the package they chose that cost 215.00 mo and charged me 30.00 returned check fee for a check I had on file, that they never presented to the bank. I contacted Comcast and the rep admitted the check never was presented after I stated, I can get proof from my bank. Therefore I told them to send the check to the bank for payment. When I received my bill the next month showing credits, they did credit back the 30.00 return check fee, received their payment from the bank as agreed, but the charges and credits were so crazy. I do not know if the credit and charges are accurate. "Life goes on".

Charged my account one month in advance, then suspend my services after they get almost $200 last month (June). How do I have an overdue balance if I paid over $400 within the last 2 & a half months? COMCAST IS A COMPLETE RIP OFF! NEVER AGAIN!!!

I paid my bill in full on the due date for 139.91 They only credited $57. When I called them they said that when I signed up for double play (they requested a deposit of $100 for equipment), they say they credited the additional $87. For double play, they are doing funny business. On July 6th the bill was $139.91 which was paid in full, Now they want another $87.00. Why no valid explanation, or trail for the billing? No other company makes up bills with no tracking. This is from my bank showing payment POS Withdrawal. COMCAST BELLINGHAM CS 1X 15815 25th Ave 800-266-2278 W - Card Ending In ** $139.91 (I put in the x for the card ending)

I called Comcast 6 months ago and agreed to their package Deal, 89.99 for the triple play; my bill was suppose to be after surcharges and taxes 118.00 every month but from the first day we received our bill it was 160.00, next month jumped to 190, then went down to 177, then jumped to 275, 201, and 245. We calculated our bill with corporate office and had 5 payments of total of 905.00. After figuring out that Comcast owes us a credit of 65.00 and admitted that the reason my bill was so high was because they put in a hd box and have been charging us for the last 6 months their services we didn't have and also for a dvr which we don't have. After all said and done they are saying we owe them 587.00 still and will not turn on my service until we pay a past due of 247.00.

I have had problems with Comcast forever. Speaking with representative is useless and getting things resolved is frustrating. Recent conversation dealt with moving out-of-state, no service provided but yet charging term fee! Avoid!!

I have been Comcast customer for 5 years since, and have been ok until I added home security service. I signed for a bundle package which looks pretty good after signing up. When my bill came it was not like what I signed up for. When I called they tell me different story. I was very upset and told them I don't want this service and would like to cancel. They told me if I cancel they will charge me $600 just for cancellation. So I continue with their service. Every month the bill goes higher and higher. I called them to explain to me, they said "oh it was a mistake" and they credited and the same thing happen again and again.

I think Comcast are con artist and there should be an investigation because they tell you one price and make it easy till you get the high bill. Also they charge a month advance. Then if you move they charge 2 month in advanced. I think they are gold diggers.

I called to get double play. The lady signed me up for triple play. And was never informed. I believed until I called to pay and now they want charge me the same amount. Horrible service.

I cannot begin to tell you the issues I've had with this company some 5 yrs now. I too have had customer service calls over the phone, useless fixes, this and that and techs - it is constant. I cannot believe this government has not investigated Comcast for fraud. It continues to draw customers in with their unworthy services that do not match the updated technology of our desktops, laptops, phones, etc. They know it. I was discussing it with my current computer company Rep who worked for them. He was not shy about what goes on there. It very clear that profits are what matters to these unethical and greedy companies fueled by profits. Forget about you, because we're the chumps that have no choice and they know it. If this is what our future looks like, good luck, because there is something bigger ready to squash you like the creepy crawlers you are.

I worked for Comcast for about 6 years. I also stood up for Comcast every time someone said they hate Comcast, I would say "you hate your monthly bill not actually Comcast". I had a great experience with Comcast while I worked there other than getting screwed out of disability pay when I had a Dr suggesting I take time off. This however was the old insurer's fault and not actually Comcast but still they should have stuck up for me. I also got screwed out of commission many times because of someone messing up an order just like my own order kept getting messed up below.

Lesson learned: There is no Emergency Phone Number for hanging cable lines in the street. When you phone with an Emergency, you are not transferred to an Emergency Department. The nice Sales Lady told me there was not an Emergency Department. To her credit, she recorded my complaint and did give me a ticket number. I'm at least the third person to phone Comcast for help.

On the 4th, we watched TV as normal, then left the house for a short time. When we came home in the late morning, 2 Comcast trucks were working on the box. In the house, no services were working. Eventually, everything came back on but one TV. So we called. They can't come and fix until Tuesday, and the trucks outside were doing "routine maintenance." I called again to see if we could get an emergency appointment. I was hung up on. So I called again. This rep told me he was escalating the incident and gave me an escalation number. He said I would receive a call within 2 hours and took my cell number. No call back came, but when I returned home, I had 4 missed calls on my home number from Comcast.

I have been without cable and or On Demand off and on for 6 months. Every time I call we go through the normal procedure, send signals, unplug the cable box, unplug the TV etc. usually it fixes the situation. On Demand was out for a month at one point. When I get a customer service representative that I can understand their English we do make some headway only until it rains or thunders again.

Every time I get a bill, I have to check it. Comcast has raised rates repeatedly without notice and in amounts of 10-20-30-40 dollars. They always have some excuse-rate changes, equipment costs, home tech visits even though no tech visited my home. Now they want an increase of almost 40 dollars in one month. They also are able to get apartments and commercial businesses in Montgomery County MD to use only them, eliminating competition with the tenants having no choice of using other companies and the businesses getting kickbacks.

I recently went through a bad medical issue. End result I had an artery attached to my aorta blow up and now I have an aneurysm. There's nothing I can do about it except for, stay calm, no emotions. If it ruptures I'm done! Now for the last 9 months I have had crappy service and from the first call I told them I think cable was old. I'm sure I don't have to tell you how many times I've called or how many boxes I have exchanged or how many times someone came out, how many times I have been" disconnected" and had to call back and start over again with a new person who may or may not understand english.

I got a call from Comcast customer survey and was asked if I was satisfied with my service. Since there was so many drops in connection recent days, I replied that I was not satisfied and told about the problems why I was not satisfied. Immediately I was offered with a new package which I was told would have a better performance. No information on why the service I had was degraded. Having been a Comcast customer for 3 year, I asked him if he could switch to the new plan without any contract.

As a Comcast customer for internet service, which I have no complaints to date, I decided to change from DirecTV to Xfinity cable. They had an attractive bundle pricing that included cable and decided to take advantage although I had a bad experience years back with their cable service. Installation day however resurfaced past bad experiences. Although my house is pre-wired, my choice was to move their internet wireless modem to one end of the house - the signal is weak as well as expose wires throughout the rooms. Otherwise they would have to run additional wires in the attic at an additional $100 per line to change the current modem wiring they had installed. In the end the installation cost far outweighed the savings from the bundle. Finally when I asked the technician to remove the outside wire he had installed, he left over 20 U nails all over my yard.

When a promotion ran out in March, I got a different service package because it would be cheaper than just having the Internet and now instead of just the internet, I have cable as well. I didn't want cable, I told them I didn't even want them to send me the box, but they said it was really my only option and now the cable box is happily in my closet where I never look at it. So my building is old and apparently the Comcast boxes here are old as well and don't work as well as they should. As a result my internet is down intermittently. I didn't have the internet for the entire month of June.

Lost cable, internet and phone on June 18th 2015. Was told by numerous reps that someone would be out to fix it. Today is July 2nd and still no one has fixed it. Everyone from customer service disconnects me on the phone because they have no answers. Worst service ever.

We pay good money to have cable, internet, phone, with Comcast Xfinity and the service is always going out. I would like to understand why there are always problems! Anytime we call, they tell us they are working on it but there is nothing they can do for us. Meanwhile 6 hours later, we may or may not have cable. I'm mostly upset because they don't care about the customer. I was with Bright House for 5 years, never this many problems. But I can't get Bright House here, it's a shame.

We requested a transfer of business service weeks in advance. Days before our move Comcast cut off all our services (internet, phone and fax lines). We called multiple times and each time we were told that it would be connected immediately. A week has gone by and no service was ever reconnected. Not even a call from any of the supervisors we left msg for. The actual day of our new location installation no one showed up. We called and spoke to over 10 different people, left msg for multiple supervisor and even spoke to corporate customer service. And not a thing. We are a small company that has suffered greatly because of the lack of consideration and customer service of Comcast. We will be filing a complaint with the FCC and the BBB. Our company has lost potential clients and our customers have also suffered.

My TV and internet went down Sunday June 28th about 6 pm, thunder storm in area. Went out that evening, came back checked, rebooted a couple of boxes nothing. Called Monday morning and advised no outages reported, must be our home. Only appointment Tuesday 1-3 pm, I am working. But if I do not take this, Thursday 3-5 pm. So kept appointment. Got a call later Monday morning from Comcast asking if I still require appointment as "outage" should be repaired by 10.30 am! I let lady know I was advised no outage, but she confirmed outage so cancelled appointment. 10.30 am came and went, nothing. Called, told 6.20 pm... 6.20 pm came and went nothing. Called again. Told outage was a "4" whatever that meant, and should be resolved by 10.20 pm..... Yes you guessed, nothing.

So, before I made an account with Comcast, my roommate had one, but he was using my original Comcast wireless modem/Router but from Amazon more than a year ago. Router perfectly fine. He had to move out, so he cancel his and I open my own account. After I opened mine I couldn't set up the TV but the internet was working fine, even though we had some trouble after a couple of days. So I called them, and they said that I'm not the only one in the area having problems, and it's a server a so, so they have technicians in the area to fix it.

I work for a manufactured home developer and was asked to contact Comcast to have an existing underground cable line lowered just several inches to allow for installation of a drainage line. Every day for six working days in a row I was promised someone would be there to look at the problem but no show, and no call. One day I was told someone would be there by 6 pm. I waited in the rain. No show no call. I was transferred, hung up on, told I need to stop talking and answer their questions first before I could speak with a supervisor, transferred to India or Pakistan and told to be patient by someone twelve thousand miles away. I have to say that I swear on my children's heads and everything holy that the truth is, in my younger days I have gotten better customer service from my drug dealer.

I don't use Comcast's Cable TV services because of the constant problems, but have had good wireless internet connectivity until a few weeks ago. Endless menus and waits to speak with customer support people who then follow long troubleshooting protocols that had tried many times, ultimately ending in transfer to wireless support. Although usually these people are usually neutral-to-pleasant, and I've been speaking with tech support people for roughly 18 years without problems, I got a hold of an obnoxious, patronizing, offensive wireless tech support person today. Of course, Comcast pays a lot of lip service to wanting to provide customer support, but it took another half-hour to get through their phone system again and to be connected with a series of supervisors simply to report this kind of treatment. Comcast is a massive monopoly and it appears that if we want service, this is what we can expect to have to deal with.

Comcast Overcharged me and by taking out $250 out of my account and has not refunded me yet, additionally I have no working service. I have spoken to over 20 reps and no one will help me resolve any of my issues. Everyone continues to tell me what the procedure is, even though it was their error. They are ok with me being out of money, causing my account to overdraft and having no service for the holiday weekend.

If you are in need of cable, internet, ext. DO NOT USE COMCAST. I signed up for internet, home phone, and cable through them in March for what was suppose to be 126.99 a month with 4 installation fees of 15.99 added on for the first 4 months. I have now paid over 800$ in 2 months and I have a 700$ bill sitting in front of me and my TV is now turned off because I have not made the payment. So I tried to call them to get them to adjust payments and they said they had no specials running for that price and basically told me I'm wrong.

I called to express my surprise and displeasure with receiving 23 declines for Comcast service ON THE SAME DAY. Apparently their internal systems do not capture this data AND it is my issue of THEY flood me with fraudulent requests. When I asked to speak to a supervisor? I was refused. SO GLAD I cancelled them 2 years ago!!!

Comcast is the worst customer service in the country. My bill is different every month. I sign up for the 54.99 plan. When I get the bill it's 3x that. And when I call they say "oh that promotion over. There are no deals." And the HD boxes that they said would be free for 12 months... you're being charged for those boxes. Thumbs down for Comcast.

July 26, my services went out. I spoke with numerous representatives that all told me different information. Finally once I was able to talk to an supervisor they explained to me they were going to create an expedite ticket which would have an dispatcher try to get someone out to my house before my schedule date which was today. Well no one showed up and the technician lied and said he came to the address and fixed something outside, which is a lie. No one came to this address. Also I spoke with another supervisor and she sent a request for the technician to come back to my address. Well he did not come and I was promised a supervisor would call from the dispatcher office. Well no one called back. Now, they are saying I have another appt Wednesday which is July 1st. I have been without phone service for over 4 days. I am highly upset with this customer service.

We just had Comcast Xfinity installed 2 weeks ago, and after one week my cable, Internet, and house phone all went out. After about 7 phone calls speaking to different people, 2 supervisors, and 1 manager I still cannot get an exact date for a technician to come out to resolve the situation. I have been given nothing but the run around, and bad customer service!!! We had a scheduled visit on the 5th day from 5-7 and the technician never showed up. When I called at 7 to see if they were coming, the girl on the phone told me that the technician had contacted them and reported the problem resolved. They told me that he would be reported for his behavior, but could not give me another date and time when another tech would be out.

I upgraded my service so I could see the fight of Mayweather. So I got billed two months after the fight and my bill was over $400 dollars. I guess 100 was for the fight which was fine but $100 to upgrade my service, hundred dollars for the installation and they had two modems when I had only have one in the bunch of other things just irritating. Can't wait for my contract to be over and switch services!!! I will for sure never recommend Comcast to any of my friends or coworkers.

In Late April, we moved from one side of town to the other. Because of this, I had our Comcast service (the triple play package) transferred from our old address to our new address. The representative I initially spoke to checked on the new address and said that the previous residents had Comcast and that everything should transfer over just fine, for the most part, everything went off without a hitch with one exception, our cable television never worked. From then all through May, we had been calling customer support, trying to sort out the problem with the service after 3 or four calls on several different occasions, the last representative told us that we should schedule for a service technician to come out.

I have been having internet connection problems for the past 3 weeks. I keep calling, they reset my box, they send out a technician, he tells me to upgrade my box. I go get a new box, I'm still having connection problems. I now call and am on the phone for 2.5 hours with 5 different people, not one can help me. Another service tech is coming out this Thursday. No they are not. I'm cancelling my service and going with AT&T.

$1500 in installation fees. Waiting two weeks to get installation done and nothing but the runaround from you guys. I have got nothing but bad service from you and equipment failure over 6 times with my modem and business from your end.

I have direct payment to Comcast. I trusted them to be fair and honest. Recently I noticed I have been almost double charge for years. I asked them to credit and resolve the problem. They refused. I asked them to cancel my services based on the fact that they have no reason to charge me $205 a month when my bill is supposed to be 130... They said if I cancel I would be charged $240 additional.

I cancelled my cable service about 8 months ago with no issues. I kept my internet service and just used the basic channels that I received by plugging directly into the wall. Several days ago the channels I was receiving were encrypted to prevent me from watching them anymore. I decided to get my Comcast television back. I never returned the cable boxes when I originally cancelled my service. I was told by several different customer help technicians that I could use those same cable boxes and everything would work properly. After the negotiations of price for the products and refinancing my house to pay for it, I purchased basic cable and internet. The customer help department sent out signals to the cable boxes that I had.

Comcast service techs come out to perform work and do not wait to confirm it is repaired. 8 hours off of work to be there for two tech visits and both times the repairman left and it never worked. Customer service has been unresponsive. Policies for consumers are different depending on the call center you reach. Never received call back from service manager and still not repaired and have lost all previous recordings due to swap of box. Customer service rates as the worst I have ever experienced.

I was not aware I was in a promotional contract. Rep said NO when I ask if it was going to change. After a year it jumped 30 per month. When I called to fix it they acted as if they did me a favor and took me to 89.99 per month plus about 30-35 in random fees on top of that. Rep said he would prorate bill from the 109 it jumped to per month down to the 89.99. Well he never did that and my bill became past due (paperless bills and makes same payment each month via autopay) - my service was shut off. Automated system said 53 dollars was past due. I paid it immediately and assumed the rep wrote off all but this figure. Fine I was ok with that. Service was just turned off again 2 months later. They said 29 was past due --- ok??? So I paid it thinking I missed a movie I ordered or something. This was yesterday.

One year after moving in our bill jumped by about 30%, thus, as one might expect, my wife called and asked what specials, etc. The non-English-speaking person stumbled through numerous insanely confusing offers. My wife simply stated that we liked what we had, but did not like the pricing. She was told that another one year renewal would keep all channels as they were and yet maintain the old pricing. UNFORTUNATELY NEITHER PROMISES WERE TRUE! We lost half of the channels and the price did NOT go down. What a con. We called again today some months later and were told that the only way to get the Hallmark Channel (one of the many we lost) was to pay $40 more per month for the one channel!!! Comcast is a CONCast. We are moving in a month or so and I will NEVER go back to these cons again. BUYER BEWARE.

We recently sold our home. As a result, we needed to change our service(s). I wanted to keep our current email address for a while and get rid of the services no longer needed. ie TV, High Speed Internet etc. The service at Comcast was borderline abusive. First, I called 5 times and could not get anyone. I then tried their 'Request A Call Back' service twice. No call ever came. Finally, I tried again and got through on the 6th attempt. After getting a real person, I told her that I wanted to downgrade my service to minimum required to keep only my email addresses. The rep tried (and I counted them) to sell me an upgrade to my service 8 times. Even after I told her that I sold my house and didn't need their service anymore. She ignored my requests for a reduced package and continued to try and sell me an upgrade.

I called and cancelled my service because after 20 years with them I was tired of all the price hikes. They sent me a label to return the equipment and I returned it immediately. I paid my bill. I am now in collections because they do not recognize the other cable company and the copy of the new service date. So now I have collection against me for service; when I have documentation that I was with another provider. They have lived up to their reputation of below poor customer service.

I don't appreciate being hung up on by a manager after being on the phone for over 6 hrs trying to fix a mistake one of the salespeople made on my account at the Jefferson park location last night. Last night, I went in to get all new boxes since every box I have has been giving me problems and to rent a router (Whatever I need for wireless internet) because the one I have is a bit slow. The bag I was given had 3 boxes. I just assumed they were the two for my tvs and the Internet box but when I went to install everything, I realized that third box was just wires, not the router thingy. I figured there was just a miscommunication but I then got a confirmation email that listed my monthly fee for the modem I never received.

I am the landlord of a home in Concord, CA, and my tenants and I have received some of the WORST customer service from Comcast, from the start of their service to the end. My tenants moved in on 9/1/14. Of all of the service providers in our area, they chose Comcast as their cable provider. They called your sales department to request a technician to come out and install cable and internet service. The earliest appointment available to send out a technician during the week was over a week later. When the technician finally arrives to set up their services, he saw my home was wired for cable, he located the box on the exterior of the unit, yet he said he was unable to locate a live wire, or the main box where all of the wires within the unit are routing to/from. He was also unable to properly communicate to us why he cannot find live wires, and the steps we needed to take to get the cable and the internet turned on.

We have Comcast's Xfinity cable and high speed internet and for a while it was working fine. Then all at once the internet was insanely slow, and the cable TV service could not get a signal. We called and asked for a technician to come out, and they said it would be over a week. With me taking 3 online bi-term classes this is difficult. We decided to troubleshoot the issue ourselves while we waited and bought a cable, and bypassed different connection points on the line outside and inside, and found that the problem was with a 15 foot stretch of cable between 2 splitters. We told the technician where we found the problem in the cable line and asked for it to be replaced because that was the issue. He refused to replace the stretch of line and replaced a part of the line that was working properly instead.

Comcast has the worst customer service I have ever experienced. Why does it take 20 minutes to schedule an appointment? Every time they come out to the house there is always an issue and it seems they have to reinstall an entire system every time they come. I pay over $250 per month for the worst service. Now they are saying they won't work on the system because there is a safety issue with the electrical system, but the electric company came out and verified there was nothing wrong. I am looking at alternatives.

This is my first time writing a review for any company but I feel compelled to in order to prevent unknowing customers from going through what I went through. I signed up with Comcast Feb 27th with a plan that would cost me $100 dollars a month (cable, phone, internet). My first bill was twice the amount $200. I called to inquiry about this and they told me they charged a month in advance. I didn't sweat it. My second bill (which should have been around 100 something dollars) was another 200 and plus dollars. I couldn't understand why my bill was twice the amount I had agreed to... The horrible customer service representatives kept telling me about fees that made absolutely no sense. They charged me for equipment packages that I never received or inquired about. They charged me for home visit to fix the internet disconnectivity issue, which I was told by a rep, would have been free.

Our service went down 8 days ago and a Comcast service tech came out to our office to see if it was our equipment. He stated that the lines were messed up on Comcast's home office end. We got service back up after a few hours and the tech said he tried it and all lines are working and trunking to each other and no voice mail is on them. After he left we received complaints that our customers couldn't get through and we found out only one of our lines was working all the rest were not. Now have been working was their customer service which shouldn't be called service at all. It's a joke same as their supervisors. We have lost $1,000's of dollars and Comcast could care less. If you own a business do yourself a favor and don't consider Comcast!!!!!

Called Comcast this morning to report continued noise/interference and dropped calls on phone line that is getting worse. Service was out about 2 months ago for same problem on cable. It took over 20 minutes for tech to answer the phone. ** finally answered and I explained problem to him/her. He went over schedule to get someone out to repair problems. He warned that Comcast would charge a fee to have a tech come out if no problem was found in their equipment. I complained about the last tech saying the amp was too high and causing the noise and a loose connection, but did not resolve the problem. He either hung up or was disconnected, but never called back!!! Comcast is the worst service ever! Please send FIOS to my area! No order number issued, he hung up!

I made an appointment for (free) technical service over the phone and confirmed it when called by their automated appointment confirmation line. No technician ever arrived. There was no communication from the company regarding technician status, no cancellation, no apology for the missed appointment, and no attempt to contact me to reschedule. I called asking how they would make it up to me and they said they would not charge me for a technician to visit at another time. In other words, they fabricated a service charge and then tried to use it as a way to reimburse me for time off taken to meet their technician.

I recently moved into a new place with my fiance and we needed cable and WiFi service and we chose Comcast. In the almost 5 months having Comcast I quickly cancelled my phone and cable package and switched to their super speed WiFi only, and I'll start giving you the facts as follows... it is very hard for me to type these for the rest of this will be without proper grammar. It was ok within itself to get contact Service Friday even installed when she barely two cable boxes and Service and you have to call them before three different time. The original court order the service my second call was a good week. After 2 weeks it will have received two cable boxes and the Triple Play package that they offered I was told "Yeah that was the case." One day actually came to install my service I only receive one cable box which time I called them to ask why I was minus one cable box to which I was told that I had only ordered one. This was clearly not correct.

On June 22nd a payment was made to our Comcast bill via CC. The payment NEVER showed up on our account. We have called numerous times only to be on hold for an hour or more and then speak to people who barely speak English! Not to mention we were constantly told that a certain department could not handle an issue because of time or ability.

Went into the Merrillville, Indiana Xfinity service center on June 9th, 2015 to set up Internet/Phone and TV service in our new home that we would be taking possession of June 17th. The first available appointment they had was for June 23rd between 8:00am - 10:00am. This worked great with my schedule as I work from home, and kept internet at our old house until the 22nd to ensure I wouldn't miss any work. I require internet to perform my job. I had the sales representative ensure me that there would be NO issue with my install on June 23rd. No technician came out during the scheduled time slot.

On June 18 2015 Comcast turned my AC unit in my house down so far that it feels like the heat is on. I called and they told me since I didn't pay my bill they are going to turn the heat on and it's very hot in my home and have a sleep apnea machine. I been having problems breathing. I haven't been to sleep in four days. I will never install Comcast in my house again. I am suffering.

Being a customer with Comcast for many years and believing in the fact that they work with their customers is totally deceiving!!! They pretend they are helping you and put you on a contract without actually saying that you are in! I must say that I in believing that they are working with me got put into a contract so you can get out. I spoke to a customer service person and when I asked to speak to talk to her supervisor she came back on the line and told me before I speak to her supervisor that I had to talk to her again.

I was told when I signed up for Xfinity TV, internet, phone AND home, that after I payed my first months bill, I would receive my Samsung Galaxy Tab within a week of paying my bill. I was told by SEVEN representatives that I was correct, I would receive it within the week. I called Comcast Rewards Department, and they informed me that I was mislead, and I will not be eligible for another 59 days. What kind of BS is that? I told them, "I want my tablet by next Friday or I am cancelling service!" and all they replied with is that they are sorry for any inconvenience that I am experiencing, and they apologize for me being mislead.

So after 20 plus yrs and many many customer service frustrations including an offer to reduce my bill which in the end actually increased my bill by 40 dollars, I called because internet been off for 2 days. First foreigner I spoke to was pleasant and could read a script well but was no help after 30 mins. Transferred me to an American who say my 2 month old sb6183 modem was at its life end and the only thing I could do is get a new Comcast modem... A tech would have to come and install it (No doubt I would pay for that service) even though when you call the first thing they do is try to get you to fix it yourself... I cannot wait until fios is in Northeast Phila.

This morning I woke up to my cable and internet not working. I was wondering what the issue was about because I had just paid our bill two weeks ago. I called customer service and was told that we had an outstanding bill for $277 which seemed odd since our bill is $89 that was changed from $39 after we added our TV to the current contract 2 months ago. I had proof of my current bill which stated the new changes as well as associated monthly bill and it showed that we didn't owe any additional monies. As I write this post 6 hours later we are still waiting on complaint to be resolve and Our service restored. I have now reached out to utilities commission for assistance as well as starting the process of subscribing to a new provider because of the poor service that I have received from Comcast.

We are new customers who moved to Woodstock GA. Comcast was the unfortunate choice for wifi/tv service in the area. I called on June 6 to schedule our service tech to come out on Monday, June 15. The customer service rep said that they couldn't schedule past Saturday, June 13, 2015. REALLY??? That's 1 week out!!! What kind of calendar are they working with??? We were moving in on the 15th of June, and would not be in the home for a tech to come on Sat the 13th. She said we could make the appt and then reschedule it for a more convenient time once we were moved in. Monday, June 15, we picked up the equipment at a store located 40 min away because we needed to have some kind of TV and Internet service at our home before a technician could come and do the official installation.

I have a packaged subscription with Comcast for cable, computer and telephone services since January 2015. What I'm having problem is their cable service. Every time I go to their on-demand feature to select movies, the screen freezes up for ten minutes or so and keeps you from moving forward or backwards or scrolling downwards or upwards. They show you title of movies by a gallery type of line-up which is over 1,000 entries and before you reach the bottom of the line-up, the screen freezes up and you start from the beginning again (and I've been stuck sometimes for 8 tries before I finally reach the end of the gallery). I've called them about 15 times to correct the problem but they still are unable to fix it.

"Thank you for choosing Comcast my name is **, how can I help you?" Sounds familiar? Well I am one of the voices Comcast puts on their front row of the rants. We get the "**" and such. Can you just imagine the horror? Let me tell you about my job. We have three tools we use on our computer. One for troubleshooting, one for billing, one for creating tickets for complaints or compliments. (Duh we never used the compliment ticket) and sometimes these ** tools won't work.

I have had Comcast for almost a year now and it is the worst cable company. Their customer service is terrible and the employees are incompetent. We had an issue with our box for approximately 3 months and had a technician come out and replace the HD cable. That was a temporary fix while other problems had come up. We spoke to a manager to have our problem resolved and he scheduled us for a technician only to find out he never scheduled it. We discovered this after the technician never showed up. We scheduled another appointment and the reps mixed up our scheduled times so for 2 consecutive days we had no technician. Finally, we were able to get a technician to show up and he called the wrong phone number and then continued to sit outside our residence for approximately 15 minutes. To say the least, I would rather go without cable and internet than to ever have to deal with Comcast.

I called late night regarding internet failure on Thursday June 18, between 12 am -1 cst. I was told that Tech Support does not work after 5. Really? They all swore no one could help me. The two service reps that responded to my call could speak clear English and they and I had to keep repeating simple things. They told me they don't keep notes on incoming calls from customers. What company does not keep records. I've been in customer service for over 30+ years, and would not talk crazy like that to customers. This is not 30 years ago... and even then we kept records of incoming calls. Anyway they insisted the internet failure was my HP Laptop. (6 months new) After the supervisor swore tech support was unavailable to get me back online and I needed to call during reg business hrs 9-5 pm... you could hear crickets. Finally I gave up and hung up.

When I signed A TWO YEAR CONTRACT with COMCAST for TV, phone, and wireless service for $180 a month, I naively thought that my rate would, in fact, be firm for two years. But NO. Within six months, my rate went to over $200. When I complained, I was told that "equipment rental" charges went up. Huh? Wasn't that part of our contract? What a slimy company. Consumer beware: COMCAST'S word is worthless.

Today, Comcast sent me a letter saying that due to an error in my bill, I wasn't charged $19.95 for my subscription to "video services," and they were raising my bill, effective with the next billing cycle, to $254.95. I called Comcast, and the rep told me that I had two DVR boxes; the first one was $10 and the second $19.95. I asked why is the second more than the first, and she didn't have an answer. Moreover, I only had one DVR box, so why was I charged for two in the first place?

I moved out of the Comcast area, so my alarm system could not move with me. Comcast demanded all payments for the term of the alarm system starting over from the last time I moved. The move was not planned. I had been paying for the alarm system monthly for 6 months, then moved inside their area. Paid another couple of months before moving out of the area. The demanded payment for the full term $1100. Did not even count the first 6 months payments. I called a couple of times they said I would need to call back. They turned me over to collections, which I have paid religiously, $59 twice a month. This shows on my credit report. I will never have any kind of service with Comcast again.

Every time my monthly charges change arbitrarily. I am never given an explanation as to why this happens. Their billing amounts are supposedly based on a 12 month billing cycle. However, this is what I have been billed for the last 12 months: 06/20/14 133.63, 07/10/14 80.36, 08/11/14 84.73, 09/10/14 84.73, 10/10/14 106.99, 11/12/14 106.99, 12/10/14 106/99, 01/12/15 106.99, 02/10/15 107.99, 03/10/15 107.99, 04/10/15 107.99, 05/11/15 120.38, 06/10/15 138.95.

I am a big fan of checking products reviews and this is main reason why I am here. I wish I had checked people reviews about Comcast service before getting it. The one and only reason why I had to switch up from ATT to Comcast was because ATT do not offer a Brazilian channel that my roommate likes. However, it is impossible to keep up with how pissed I get everyday with Comcast service. The only way you can contact a customer service agent is if you act like you want to get the service, otherwise you will be on the hold for years and nobody picks up. My only advice to someone who is maybe thinking about trying it.. DO NOT! and if Comcast is the only service in your area, please move.