Xfinity Cable TV Reviews

When I actually cancelled my account they informed me that there was a $90 contract charge to cancel and thus began the three year headache. I attempted to resolve this via email with no response. I attempted to resolve this via customer service only to be told my option was to resume as a Comcast customer. I asked to speak to a supervisor only to be dumped into a voice mailbox with no return call. I asked for assistance by a Comcast salesperson with the company I work for with no follow thru.

I paid all charges but the $90 and let that go to collections. I wrote letters to the collection company disputing the charge only to have it keep turning up like a bad penny. I finally settled today for less than the full $90 but have little hope that they will not turn up again seeking to collect the remainder. I was informed by this collection agency that Comcast is attempting to refresh its customer service image due to all the negative press. Personally I think they have failed miserably as a company with abysmal customer service. I would go completely off grid if my only choice for service was Comcast. If you have an option choose anything other than Comcast. They are crooks, then and now.

And the worst part is that a few different reps have told me that I need to pay more to get my equipment to work or to have techs come out. WHAT?!? So, let me get this straight... I pay for a service and I pay extra for equipment, but that service and equipment breaks so I have to pay even more to get it fixed!!! I already paid for it and it didn't work, so why the hell would you think I will want to pay even more to get it to work. I am a loyal person and I do not like changing companies or doing paperwork, but the next issue I have with Comcast I am leaving. I do not care if I have to pay a little more for service with another company as long as I know that what I am paying for will actually work when I want it to.

My advice to you is find another company... unless you have time to sit around on the phone with customer service and wait for service techs to come, and if you don't mind missing the big game or Olympic gold medal events or whatever else you are hoping to watch. P.S. The only reason I gave this a one star review was because it wouldn't let me give it a zero.

They are now using some foreign subcontractor to handle security issues and they logged me into a logmein package that killed my PC {what was left of it} and I could not do anything. Then they tried to sell me their package and I did not find out my PC was completely out until I pulled the rip cord and exited their security. Now I am rethinking how bad I need cable and their phone service as well as internet. I am checking out the cost of my different options and will be making a definite choice this week. I just remembered after the hurricane hit seven years ago, the last thing I got back was cable and phone and internet. Another good reason to quit.

These people are piss poor in customer service & could care less about anything you have to say unless you have $$ for them. There is NO way to get in contact to someone in the upper echelon, there are no places to submit a complaint of that sort, except on a couple online reviews, nobody directly with Comcast. Only kept referring me to the ''legal department'', such **. When you tell a customer who has paid you EVERY month for 3 years that nobody can help you, this is the final judgement, who the hell are you? What happened to America? What happened to customer service? Where have people moral compass gone? So farewell and ** you to Comcast, every single person I run into with Comcast I will convince them to switch & go somewhere else, nobody wants to be a part of your middle east shenanigans anyways. Their slogan should be BAIT & SWITCH. Can't keep ** people over, eventually it'll be the wrong person & it will be YOUR bad.

I then received a bill for over $312 and numerous phone calls demanding I return the equipment, which of course I did not have. I finally wrote an email to the collection agency (yes, they turned in over in less than 30 days) demanding that they cease and desist--I never heard from them again. I also notified Comcast by phone and was assured once again that the bill was zeroed and that I would be receiving a zero bill soon. In the meantime, my husband went on the Comcast forum and discussed the situation with a rep there, who also assured us that he had personally seen to it that the bill was zeroed.

This morning, I went to the local Comcast office because I have not received a zero bill in the mail so I have nothing in writing. I was told that the person or people who handle billing were not available today. I asked for a balance on my bill and was told it was $41. I then tried to call the 800 number for a record-breaking 7th time. I received a young woman who barely spoke English. I asked to be transferred to the United States. She transferred me to the Philippines. I asked again to be transferred to the United States and was told no. I asked if she was refusing to transfer me to the US and she said, "Yes." I terminated the call. At this point, I am not sure what to do. The only reason I am giving a one-star review is because you cannot give no-star reviews.

They were given a phone number when the chat started but no call and I have no way to contact the tech which means I have to start the discussion all over with a new person. You would think given the fact that I said i think I might lose you they would have called me on the number they were given. I'm trying to connect online to watch the Olympics. Guess that's not going to happen. Because I don't have 2 hours to start over. I was trying to watch people I actually know compete. As usual you can't count on Comcast. I have no choice but to use them in DC, so they don't have to provide any service.

Is it possible the repair man deactivated the phone line (which is easily accessible) to avoid making a service call? We have a hard time grasping the coincidence that the line was temporarily off at the very time he was scheduled to arrive and very easily was reactivated after he left. Not accusing. Just asking if anyone else had this experience.

After calling customer service, the incompetent rep decided to just send me two new boxes, instead of running trouble shooting on mine, and also told me nothing needed to be done even though I just disconnected DirecTV. These other two boxes arrived, although I told her I was only having issues with the one because I couldn't set up the other box until the first was set up. Of course all of these boxes still did not work. So I decided to go online and chat with a rep, where I discovered my $114 bill I had agreed upon was now $279!! This woman charged me for $50 shipment fee and added these other boxes onto my account as if I had ordered more boxes when she told me she was sending one replacement box free of charge!

So within a matter of less than a week I had spent over 20 hours on the phone and on chat with Comcast to get this billing issue resolved! Instead, I was passed around from one department to the next, all of whom "didn't have the authority to honor my contract I have in writing" which mind you is a legally binding contract, and on top of that received nothing but disrespect telling me I was wrong and I had signed up for this huge bill and fees and was responsible for paying it! And when I argued and asked them to look up the chat when I had signed up and my agreement should be honored, again I was either sent to another department or flat-out hung up on! So I decided to do a chat again because I can save these chats and have the information in writing should a dispute come up again. I had asked if I could email my chat with the offer I had signed up for and they told me no!

Again, I was disrespected and sent to several different departments, who again told me they do not have the authority to honor the contract I signed up for. Mind you, I am single mother, which had let them know, I have just lost my job, do not have (as I'm sure NO ONE does) 4 plus hours a day to clean up these messes and issues and wrongful billing issues that Comcast employees have created!!! I have been up nearly every night till over 2 am trying to get this figured out... and that not including the calls I have made during business hours. To make matters worse, I had to go through the same song and dance and bs same script they all gave me from every single department where no one apparently has any type of authority to do anything! Total bs! When I requested to cancel because it is still within my 30 day right of rescission... My internet was conveniently disconnected... Coincidental... Definitely NOT!

Especially since it happened every single time they didn't want to discuss cancellation or let me speak to someone in charge! Such a complete waste of time that I don't even have, that I need to be looking for a job to support my child, to even pay for this damn service that they keep screwing up and not "authorized" to fix. I feel like they are trained to just pass you around until your 30 days to cancel is up... Seems pretty illegal to me, and changing someone's contract and adding extra costs to it... Pretty sure is also illegal! The fact that I have spent hours upon hours trying to just have my contract honored, or even speak to someone that can cancel this plan for me just to be disrespected, hung up on, passed around and then to disconnect my internet because you don't want to deal with me? Sounds pretty shady and again seems like it's more than likely to offer a cancellation period and prevent a customer from canceling!

Pretty sure I am just one of thousands Comcast has done this to and if there is a lawyer out there looking to start a class action suit and other victims of Comcast's shady business practices then I say we fight back for our rights and our money they are basically stealing from our pockets! I would also like a real internet expert to come check the speed of my "Blast" package I pay extra for because I'm pretty sure the Comcast speed test is just some sort of scam, there is no way when I run their test and it says I have 250 Mbps that a browser would take as long as dial up to load! And in fact I only got Comcast because you needed faster speeds to make DirecTV OnDemand work since it is streamed through the internet and yet my 250 Mbps that would run on the Comcast speed test worked just as horribly, if not worse than the 25 Mbps I had with AT&T!!!

Someone other than a Comcast employee needs to check the real speeds offered! All of this seems like one huge scam! And if this going to be disputed I have records, which clearly Comcast does not keep these records of calls or chats as I was told I had only one chat on record, yet somehow I have several I have saved! Extremely shady and I wouldn't be surprised if someone were to dig further there would be more illegal practices found! I will be making this complaint with the BBB as well! And I suggest others do too!

I was then told that I would have to turn in my HD equipment, then the representative hesitated and said "oh never mind, you don't have HD equipment". It didn't register at the time, until I printed out all of my past statements and noticed an alarming trend. Somewhere along the line, someone from Comcast entered data that placed me into the HD category. I do not own HD TV's. I started looking at my bills and noticed that for years I was bring charged $170.49 per month for HD Preferred Service.

Once I called to seek an explanation for the constant increases, I was placed in the "basic" package for $92.95 per month for which I have been paying since. The overcharges were in my mind intentional. Being a Senior Citizen, I am very angry and wonder just how many other people are overcharged for services not rendered. I feel that several thousand dollars in “overcharges” have been sent to Comcast in a timely fashion, never late, always on time. For being a loyal customer, I get the short end of the stick. I am contacting the BBB and also the FCC.

Is it standard procedure that you must have direct payments in order to get a promo? Then if so why didn't my two last bills say "you are being charged $10.00 more because you don't have direct payments." When I asked Frank this question he said that they don't have to give a reason. He gave me 30 days to decide whether I want them to automatically charge my account each month. I told him I am okay with not getting paper bills but not with allowing them to automatically charge me as their bills are always unclear. I would appreciate your input. I noticed many complaints about Comcast billing and I am concerned that they are getting away with it. Thank You.

Between the 7 HOUR INSTALL (not exaggerating!) because the tech was incompetent, to the promised call backs I never got, to the cable not being buried for 3 weeks (c'mon it's mowing season!), then the company no-showed, to the numerous phone reps (including managers) who promised credits and to clean up the billing issue but never did, and a special thanks to the rep who doubled charged my bill instead of crediting it. I am looking for another alternative. This company should not even be allowed to be in business.

Now when I am getting ready to go to bed, I go upstairs and my cable box says "not authorized for use" so I had to call again and spend more time on the phone. I was given a reference number in case I had any problems. I have them the reference number and they told me that they had taken the $9.95 charge for the extra box off my account. And I had to pay for it to be turned back in. Another 20 minutes on the phone I spoke with someone whom I gave the reference number to and they kept telling be about my plan. Nothing about the price adjustment I was promised and supposed to clear up with my reference number. So they turned my box back on and gave me a credit of $10 for 12 months.

Now, if I have the service longer than 12 months, I'm screwed. And as I type this, my box isn't even working. This is the worst service I've experienced. Ever. As soon as I can I will be trying to look for another option. All I've been given is lies and the runaround. Your company told me one thing, and did another, THREE TIMES. How can you stay in business when your employees are committing fraud by putting me into packages that I never agreed to, then telling me my bill would only go up $3 when it was close to ten times that amount?

My reference number is **. Spent over two hours on the phone to get what I was quoted by your company, and even after they tried to fix it, they still screwed me. And I had to spend more time to fix your problems. I was recruited by a headhunter to work for your company because I specialize in customer service. In many industries. And I can tell you that if you were a retail store, and people had the choice to drive further to reach another store, you would be out of business. But since your the only option for some people, you seem to think that treating them fair and honest doesn't matter.

If I was managing a small part of your customer service, I could turn it around in a week. Easy, be honest. Don't argue with customers who have a legitimate complaint and tell them about the plan they have. Listen to them, and fix their problems. Now, I'm guessing I'll be forced to call every month to get my bill fixed because no one there seems to know how to do anything or explain what they did. I was told that $20 was taken off my bill, but they didn't tell me that they took off the charge for my extra box and that it wouldn't be working. Or that if need to spend a half hour to get less than what they told me just so my box could be turned on. I will be posting this on every website I can to warn potential customers about how your company works and treats its customers. Something needs to be fixed. Fast.

And he said to me "I don't understand why you want to return the equipment. Is there something that we can do? And I said "No this has happened to many times." And he said "Well I don't know what happened." Like I explained to him "Hey" I told him "There was probably a glitch in your system cause I know it's not a problem on my end. The money is there. I'm looking at it and you'll have a very poor customer service. I've still been waiting on a manager to call me back and they have failed to do so." So with that being said I have cancel their service and I am moving to another service provider because I can no longer deal with Comcast. Every time I turn around they are overcharging for different things and I think they do it on purpose just so they can get that reconnection fee.

Upon talking to a representative I am quoted $84.19 for terminating. No problem, except my bill comes in shortly after at 129.01. We call the billing department to see what the issue is and we are met with hostility and resistance. We are then put on hold and shortly later another rep from billing answers and I have to explain what is going on again with the bill. They are generally rude and when I ask for their name, they REFUSE to give it to me. The conversation ends with her saying quote, "the bill is the bill and [she] was tired of people trying to to cancel service and not pay their bills." I was HUNG UP ON.

I can state right now, I have paid and would be happy to post every paid statement for their lackluster trash called "service". This is how Xfinity handles themselves and it pains me to think I went with them just because most of my family and fiance's family has them. After this experience I will never have anything positive to say and will encourage both families to switch to another service, along with anyone that will listen. I can tolerate the lies, and the shoddy equipment, but I will not be disrespected for asking a question. Do yourself a favor and go with any other service or beat your head with a brick when you get bored. Both are better options than Xfinity.

Thankfully I sent the collection agency my documentation and they dropped it. Case over? Not with frigging Comcast. They sent it to a second collection agency with the same results in my favor. Could I or can I file a suit against them? And their services SUCK. Their DVR has enough recording space for maybe 10 hours. If I recall with DISH I have hundreds of hours. Stay away from Comcast if at all possible. I sold the condo just so I wouldn't to deal with them any longer.

I called the next day to request a tech be dispatched with a new modem. I was speaking to India again. This agent restarted my modem at least 4 times (I think they must get a bonus for every time they do a restart!!). He had the ticket in front of him and I stress that while the phone looked "active" to him, it was not. There was no dial tone. However, you could leave voicemails since that system resided elsewhere. He would not dispatch a tech. On Sunday I called the "repair team" whose number had been provided by the Saturday agent. They (in India or Philippines) read the ticket and insisted on restarting my modem. This time 3 times. They said the new modem was arriving on Monday and asked me to call them when it arrived.

Sunday evening I received a voicemail from the repair team. My phone service was fixed! Of course, it was not. On Monday I set up a chat to say the modem had not arrived and I needed a tech. I was told a tech could be scheduled 1.5 weeks away. The "chat" tech said my ticket had been closed because the phone was fixed. And there was no record of a modem being mailed. I was almost to the point of tears. EVERY number I called led to an overseas call center who was TONE DEAF.

On Tuesday I planned on going to my local Xfinity store and raising hell... when a new modem arrived. I called the repair team and got the Philippines. I could barely understand her. The accent was very thick. She insisted on restarting my modem before she scheduled a tech. And, of course, to no avail. But she opened a NEW ticket for me. Then fortunately we got cut off. I called back and made an error in my selection and miraculously got a US call center. This agent, Keisha, was fabulous and took action immediately and escalated the dispatching of a tech. I'm now waiting for dispatch to call me with the schedule.

However... about 2 hours after setting things up with Keisha, I received a voicemail from the repair team that my phone was fixed. Of course it was not. I called and touch-toned the same way as before and got a US call center again! And the agent flagged the ticket "DO NOT CLOSE THIS TICKET." for fear the repair team would, again, close my ticket. What can I say. USA, USA, USA!! I am a former call center manager and director and I'm appalled at the total lack of training and lack of authority given to these outsourced agents. They are nothing short of robots. Comcast does not deserve to expand. It was right they were denied Time Warner.

One time, I had scheduled an automatic payment and totally forgot about it (my mistake). I called that day to make the payment. No one bothered to make sure I wanted to make a double payment because I had already had one pending. I requested one of the payments be refunded because only one was due. I was told three times that I would be seeing it 5-7 business days. (After being hung up on twice while requesting a supervisor) I finally called and reached a supervisor by the time my next bill was already due and she had advised me that it can not be refunded and she has no idea why I was told it could be. Not to mention no one ever knows what they are talking about when it comes to inquiries on my account! Worst company to go through.

Three weeks later nothing had been done!! In the meantime, I had to have Verizon come and install temporary internet. They also had to drop a wire, which was completed that day! After more calls than I can count with people who didn't have any correct information, and 5 weeks total, I finally got them to finish the job. In the meantime I had already received two bills for the full contract. I tried to explain to the billing department, but the whole thing was either too complicated for them, or they simply didn't care.

About a month later, my cable went out, for no reason. I spent over an hour on the phone with some tech guy, who couldn't accomplish anything, and had to make an appointment for someone to come out. They couldn't accommodate my work schedule, so I had to make arrangements to take another half day off. When the guy showed up, he told me that the equipment that had been installed was old equipment, and could not accommodate the up-to-date system. HUH??? A vacation day wasted, two months, and I actually had what I had ordered. That was April.

In July, I returned home from a trip to find the cable, internet, and phone all out. I called customer service, and was on for another hour while he tried to send signals. He finally said that they would have to come out. I explained that I didn't have any more time off of work and I would need an evening appointment. He told me that they don't provide that. Three days later, I finally, got a friend to wait for them. When they showed up, they determined the problem was in a box underground, and that they would have to send a field tech. Surprisingly, they were able to solve the issue and found that a connector had blown in the underground box. Great!

Two days later everything went out again. I called, yet again, and spent half an hour trying to explain to the tech guy, that there wasn't a problem in the box. He also said that he couldn't get me an evening appointment, but did tell me that they do provide evening appointments. I scheduled an appointment a week out, in order to get an evening appointment. Yesterday was that appointment. I got a call from the tech asking me if he could show up at 2:30 instead because I was his last call. I explained that I was at work.

When he did show up at 5pm, I was unfortunately caught in traffic and arrived at 5:04 for a 5-7 appointment. Triwire Engineering Solutions truck was parked on the street in front of my house. The first thing I saw when I walked around the back of my house looking for the tech, was one of them urinating on my tree! The appointment went down from there. They didn't know what they were doing, and after restarting my box, and nothing happening, they told me that they really couldn't help me, and that I should call Comcast! What??? I told them that was who I called, and they said that they were just contractors. I told them that they could not leave until they had, at least set up a plan to get me back up and running.

During the next two and a half hours, the lead guy told me that I was the problem, and the trainee with him told me that Comcast has the worst customer service, and that the plan being put in place by their supervisor was "ridiculous and stupid." When I went inside the house for a second, they jumped in their truck, and took off. I had to call Comcast again, and set up an appointment for a field tech, one more time. This time I, apparently, don't have to be home, and he is supposedly there right now fixing the problem.

Where are the people running this company? Are they too busy to provide a product and service that they are charging ridiculous prices for? How do they stay in business? As soon as I can, I will be switching companies, but I need more vacation time first, and enough time to talk to their billing department about the contract they hooked me into!

After a couple more calls I finally was moved to an appointment between 8:00 am and 8:00 pm on Tuesday 8/9/2016 which is a 12 hour window that would cause me to be out of work for an entire day not to mention that the communities office is closed until 9:00 am making it impossible for a technician to turn on the cable since they would have no access to the communications room if they arrive at 8:00 am.

I finally got an escalation ticket and was contacted by a gentleman who told me that he would have someone here on Saturday or today yet nobody ever called or showed up after that. I was also told that I could perform a self move and that the equipment would work which was an outright lie. Additionally the first rep I spoke to said that they would touch base with me on Saturday to make sure the equipment move went well and that too was a lie.

On top of it all a couple representatives on the facebook page were just short of rude and basically just kept repeating my appointment date to me instead of trying to solve the problem. The sad part is that a technician merely needed to plug in one single coaxial cable in the communications room to activate my cable, I know this because I watched the technician perform this task already for unit 224 in the same building where I was living last week until an unfortunate set of circumstances forced us to move to another unit. I have been a Comcast customer on and off based on location for about 25 years but at this point I am completely overwhelmed by the lack of courtesy and honesty that the service team has provided.

I called again on 8/8/2016 and asked that my services be disconnected on 8/18/2016 and was told that I would need to have the service installed in order to do that. I can't get the service installed that's why I am calling to cancel. I was also contacted by an executive team member who pretty much blew me off after asking for my account information. I will avoid Comcast at all costs, AT&T u-verse is less expensive, no fees for 2 HD DVR(s), No Fees for modem, comes with premium channels where a comparable package Comcast package does not, and they seem to have great customer service so far.

I think they need to update their personnel to be able to take care of these problems after their office hours instead of trying to update everything else on the system which usually doesn't work half the time as they claim it does or as it should. Somebody really needs to start prorating the monthly package fees for the times that they actually work. What it all boils down to is they charge an outrageous price for their services that are not worth half of what they charge you because they are not working correctly and the customer service reps seem to have a different answer every time you speak to them. It is like no one at Comcast knows the real answer because every different one you speak with has a different answer and it is just frustrating to have to deal with that company. Period.

And we all know, they are sitting in front of a terminal that tells them what to offer. That said, they (rep and supervisor) refused to honor their quote. The difference was only $10/month over 24 mths. You might ask, why fight it then? It was the principle of it. They should honor what the quote, especially for loyal, long-term customers. Instead, they simple said there was nothing they could do. I ended up signing up for the deal. I am stuck in a 24-month contract with a $230 penalty if I end it early (read the fine print everyone) and I am very disappointed. This is a classic bait and switch. I plan to report them to BBB and the FCC. Good luck to all, as consumers, our choices are becoming very limited and Comcast knows it.

As of this coming Monday August 1st, I am going to be looking into what we need to do to initiate a class action lawsuit or a few class action lawsuits against Comcast. And we all know including any of the sophist law ** who will be hopelessly attempting to defend Comcast's Board of Directors and wealthy stockholders with all sorts of "technicalities" that the following minor and major crimes against humanity are NOT allegations. They are irrefutable FACTS!

False advertising, breach of contract, theft, failure to fairly compensate for abhorrent and aggravating lack of services, letting customers wait in a queue for long periods of invaluable time that by now must collectively amount to years of aborted man hours only to then be told by an automated voice for the customer to wait for a return call from a Comcast agent that NEVER is actually made by Comcast.

Monopolistic practices, failure to provide hours of operation to the billing department such as AFTER 5pm and on the weekends when it would be convenient for hundreds of thousands to contact Comcast regarding Comcast's business S.N.A.F.U.s, deliberately stopping services before billing questions have been adequately resolved in order to gouge the customer with turning off then service back on fees and fleecing each of us out of still more of our hard earned money so they can maximize their profits and etc, and last and by no means least lots more etc's.

Email me with how they have used you and so I can begin filing the lawsuit as soon as I have 100 costumes who are more than justifiably angry "...as hell and not going to take it anymore!" Total revenue at Philadelphia-based Comcast (The largest U.S. cable operator and the No. 1 U.S. high-speed Internet provider), whose holdings include CNBC, rose 8.5 percent to $19.25 billion in the fourth quarter, surpassing analysts' expectations of $18.76 billion, according to Thomson Reuters. CNBC Wednesday, 3 Feb 2016. RCN in Philadelphia charges $50 a month for 155 mbs Internet speed. No contract required. Please feel free to post this message anywhere appropriate and to send this message to anyone you feel will benefit from it.

Yes, I called and complained and I'm sure it got no further that the poor girl who spoke broken English. Pathetic, poor service. I didn't stop there: For the past two years, I've had two accounts with CC, one in GA, and one in FL. Due to poor service, I cancelled service in GA, about 3 weeks ago are returned the equipment. This week when I contacted CC, the only account they could find was the GA account which has been cancelled. Contacting someone online in customer service, and especially online, is near impossible. You have to give tons of information to log in, and when you finally get a "robot" to answer, they ask redundant questions that you've already spent several minutes supplying to get them in the first place. Yesterday when I went thru this process, they could not find my FL account, the only one they could find was the GA account which has been cancelled.

I'm amazed at the costs of cable in the first place and they just keep going up, and up, and up, adding crap charges that you have no idea what they are. God forbid calling for an explanation if you have high blood pressure!! I'm in a condo who contracts to CC and I have no other choice other than putting a dish in my living room, which sometimes I seriously consider. Wouldn't it be great to have a big company such as CC, to actually listen to you and sincerely tried to solve your problems, instead of treating you like a prisoner, which basically I am? Instead you are ultimately told the KMA, and "live with it". If you have a choice, I strongly urge you to do your homework before signing on to CC.

To make the story shorts, after being online for over two hours the customer service "supervisor" promised they will call me back within an hour with a "Urgent" installation request! Of course that never happened so I called back, same song and dance with another agent!! Basically I have no other options but to wait another two days to see if anyone shows up! No internet or TV for 6 days because of these idiots!!!

Now I have no service and called CS again yesterday. First I was told "there is NO SUCH THING as SAME DAY SERVICE...." then I was given a choice of between 8A to 10A or 10A to 12N for today. I chose the latter. I called at 11:40A because we hadn't even received the advance phone call. I was told he updated and said he would be there between 11:30A and 12N. At 12:39, I called again and was told I was RESCHEDULED now between 1P and 3P with expected arrival between 2P and 2:30P....no phone call....RESCHEDULED arrival???

They said they had me down for 8A to 10A, which makes this new time even MORE EGREGIOUS. What's wrong with this company? How do you ever stay in business? I now had to reschedule to TUESDAY because of appointments on Monday. My tenant has been without TV and internet since FRIDAY. Does anyone at this company even care? I have at least 4 ticket numbers that I have taken the time to save. With the other calls I just asked them "What difference would it make?" I was told "none." If you have a choice, go with Verizon Fios or any other company.

First of all let me say, no one said there would be a $50 charge for that person to come out. I have later learned that any technician coming to your home for any reason will be a $50 service charge. To continue with my story, that appointment got cancelled by the technician on 7/3 as he was running late. It wasn't him that called but a CSR. That was fine. The next appointment I had to cancel and I rescheduled online. However the tech showed up anyway and I wasn't home. All this I could deal with. However, each time I have had an appointment made, I go check online in my account that I set up and my appointment is never there and whoever I get out of the U.S. can never confirm it even though I have talked to someone via phone and they set up my appointment.

OK so the tech finally makes it out, mind you he is supposed to bring a DVR box that I didn't receive on my initial delivery and when he arrives the first thing he says is "I'm here to take care of (not those exact words but similar) a low hanging wire." I said, "no my phone and internet needs to be hooked up to work properly." Later he told me that was an "install fail" and that is the language I should use when I call them back because they were confused. The technician determined I needed a new cable so I had to confirm on the phone that he could come back and install it for $30. I said "fine". While the CSR was on the phone with him and me, I asked him to get her to confirm that he was going to get my phone working. She had no record of a phone being bundled with my package. Mind you on 6/27 the deal I made with the rep was going to be $159 with phone, internet, and TV.

So on 7/3 I talked to another rep at length about my bundled package and we now included the DVR again for $7. OK, fine. However, in between all of this the tech comes back on a different day, adds the cable, but does not activate my phone. He says I need to call in the next day so that I can keep my same number I have had for 30 years. This was an issue I had with changing phone services initially back on 6/27. I would not have accepted this package. I would have kept it the way it was. But the CSR on 6/27 assured me he changed everything in the system for me to keep my phone.

I have talked to I'm guessing 8 different people and each time I confirm what I need to do to keep my phone number. They say as soon as my phone is working with them to call my current provider and tell them to cancel my service and I already have Comcast keeping my phone number. OK, I'm still nervous about everything and wondering daily if I have made a mistake in changing my service. The guy initially on 6/27 assured me "don't worry you can change this in 30 days if you don't like it." I felt like I may as well take a chance. I can change my service back. However, It has been almost a month and the Customer Service is so horrendous that I'm really worried about keeping my phone. The Internet is working, and the TV channels are great (I got more with the new package), but now the "Solutions Department" called on 7/19 and spoke to me at great length on my dissatisfaction.

Finally I thought someone in the U.S. that is making me feel comfortable. I can't tell you how many hours I have spent on the phone with different people. The number one problem is that one hand does not know what the other hand is doing. If you speak to someone on Chat, or on the Phone, it is the biggest circus I have ever encountered. It seems that no one keeps account of what a customer has already called about and you have to explain yourself over and over each time you call. It gets better!

After I initially talked with the Solutions Department, the lady gave me her name "Gwen" and her personal extension number to call if I had any questions at all. She assured me I could deal with her from this point on. She also had taken care of the $50 charge that I was unaware of, as I told her my problems are not resolved. She also made an appointment for someone to come out "8/13" on a Saturday because that is the only time I could be here and that was the earliest appointment someone could come out and get my phone working. She also promised my service would be back dated. That was 7/19.

On 7/20 I noticed something about my new changes that I had a question about and tried to call Gwen on her extension number. She had told me numerous times that she was in a different time zone, and I would have to call the 1800 that she gave me and ask them to transfer me to Mississippi. Well they said due to privacy issues they could not transfer me to anyone. They did not have that capability. Needless to say I was very upset. Finally after speaking with this person who was not in the U.S., they transferred me to the Solutions department and I got a sarcastic person who could not locate Gwen even with the extension number she gave me and I had to explain all the problems I have had over the past several weeks with appointments, service connection, price.

Oh by the way, one reason I called was when I looked online at my account, my bill was $489. I was horrified and that is what I wanted to call and ask Gwen about. I couldn't believe that this person gave me a phone number and an extension and a name and no one could find her. How stupid and unprofessional is that. The girl that I spoke to on 7/20 made it sound like I made it up and that she could not explain why "someone would do that." Another words - why a CSR Solutions person would give me an extension and her name because they just don't do that. I told her several times she was talking condescending to me, and she said she wasn't. She was talking to me like I was an ignorant customer.

So here we on on 7/24, I don't call because its a nightmare. I will have to hope and pray that on 8/13 someone shows up with my DVR box, and the readiness to fix my phone. I also hope that I get to keep my number of 30 years. Oh yes, I forgot, when I talked to Gwen, I had to agree to a two year contract. I thought, well she sounds like she knows what is best for me, and she said "don't worry. I will take care of you." So I had to confirm on the phone while she listened to a two year contract. You can understand my concerns now when I try to reach her the next day, and the people I get hold of act like she doesn't exist.

I really wish I had kept my service for phone and Internet the way it was, and just got my new box to replace the one that wasn't working. All this grief could have been avoided but this company is in the business of selling things and once they get you to sign that contract, it's money in the bag. It's so funny too, everytime you call they want you to do the Customer Survey. Why? It doesn't help you improve your customer service. My advice would be to get all of your CSR's in the origin of the country that you do business in. As I see it, again, one hand doesn't have a clue as to what the other hand is doing from the CSR's outside the U.S. from the CSR's and techs inside the U.S.

Oh yeah, when you call be prepared to spend 5 minutes trying to get to the right department. And be prepared to be rerouted several times when you call because that is not the right department. Be prepared to spend much of your time explaining and reexplaining and feeling like the person on the other end does not have a clue as to what is going on. Except in my case I thought I found that person "Gwen" however I could not contact her after that initial first time. She assured me and made me feel at ease.

There is much more to this story that happened in phone conversations each time I called or Chatted online, but I can't go into it all, with the many hours I have spent with this company. I'm hoping that all this will be resolved and in the end my bill will only be a little over $200. That I will get to keep my phone number is so important to me, but I'm very worried that that won't happen. Bottom line, after all of this heartache, I don't recommend Comcast or Infinity or whatever they call themselves at all.

The bill was never corrected. They cut my service off twice for non-payment and I waited for hours to connect to someone to get it back on. They told me they would not charge the disconnect since it wasn't my error, I paid what I was asked to. The second time they disconnected me, once they turned it on, my upstairs TV would no longer work. Another two hours of them sending signals that didn't work. I had to wait a week for a tech to come out and was told I would be credited for the week with no service.

Not only did that NOT happen, they charged me for tech coming out!! So I called again to wait for a couple hours to get to the right place. To be told the help ticket they put in for my account was denied. "What do you mean? I didn't ask you to do me any favors, you were trying to correct the fees for what YOU offered me!" They told me I should of never been offered that rate, and that I would not get that rate, and I owed over 600.00 for a triple bundle pack I did not even have! They said they could offer me a different more expensive promo but that was it. OK, so If I just quit paying you, you would go back to the recorded call and make me pay a whole two year contract but YOU don't have to honor it??? That's highly illegal!

I called back fuming, and ask for the supervisor of the legal department. I informed them that what was going on was very illegal, and my elderly father was stuck with no way to the outside world if they cut us off. Obviously I can't afford a lawyer, but thankfully I got through to someone who either knows the laws, or has some freaking common sense and said they would get my account credit applied and fixed, backdated and all. I am not holding my breath. I know the girl was sincere, she seemed appalled by my situation, but until I see it I will not believe it.

As of today, I have spent a combined total of over 15 hours on the phone trying to get what this company OFFERED ME!! Don't buy into the commercials about improving customer services, or you being number one, because my dad is too sick to fight this company, and if it wasn't for me, he wouldn't have any tv or outside world entertainment. Worst company EVER, hands down. Once Google starts offering options, I believe Comcast will be out of business. If you have any other choice in your area, TAKE it. Do NOT struggle with what I have been through.

Regardless, they lie, don't stand behind their own offerings and don't care about their customers. Now they are adding additional fees for local programming and channels that we are already paying them for. Last answer, "too bad, you have to pay these new charges or you can get service somewhere else." That is what I and several members of my family are in the process of doing. I can't believe it, but I think they are trying to get customers to leave. Seeing others have similar, but different issues makes me realize it isn't just me.

I took off work, waited, waited, no show. I called Comcast, another 45-60 min hold time. It is now 12:30pm. I was informed that the person who scheduled my appt. put in the time window from 3-5pm. Since I have an hour drive to work, it was senseless to go in because of the corrected appt. of 3-5pm. Btw, he was late, although very nice, he was still late, he did not get to my home until 5:30pm. He ran all new cable, picture attached of the new cable lying on my lawn, connected the new modem, receiver and receiver relay. Checked the Internet, golden, cannot verify tv, because like I stated above, they were fried due to being connected to the modem.

I called Comcast today to see where my damage ticket stood and was told it was declined due to an act of nature. So I put a call into the corporate office, opened a corporate ticket. This very nice person called me back, and again, it was declined. I asked her to submit another ticket, as she was doing so, she said that it will probably be declined since the previous ticket had been declined. I told her, I do not care, submit the ticket. I then asked her a very simple question, "how can Comcast deny my claim if it was "their" cables that got hit by lightning, traveled through my home and fried everything, including the Comcast cables?" She could not answer this. This ticket # **, is for Comcast to cover the items, TV's (2) and my surround sound, that was fried, yes due to lightning, the lightning that struck and fried the Comcast cable lines.

I have suffered much loss between equipment, phone calls and time from work, not to mention that I am paying for a service that I have not had for the last 4 days, that this is very much unacceptable behavior from your corporation. As a single mother who has worked very hard for what I have and providing for my family, I do not have much and now I have even less. With that being said, I am reaching out to you in all fairness for compassion and doing what is the right thing to do! I thank you for your time!

Finally I reached someone who said they would get with a supervisor to try and get me set up the next day. He said, "I promise I will check on the first thing when I come in and call you". HE DIDN'T CALL ME BACK. When I called them it was, "Sorry, he was not around for the call," and it was "I guess he couldn't help you". Really this is how you treat your paying customers. If I did this in my business I would be unemployed. If I had a choice I would NOT use them but the area I am in has some contract with them, unfortunately. If you have a choice do not use Comcast. They only care about signing you up. There is no customer service, they could care less.

I got on the automated service, gave my phone number, and they told me they would be there within the next half hour. "Great," I thought. Then the automated service said, "Do you want to cancel this appointment?" I said, "NO!" The automated voice came back and said, "Your appointment is canceled." Needless to say, I was very upset. It took me eight minutes to get to a real person after that, and they said that there was NOTHING they could do about this. They would send another technician out tomorrow. This was totally unacceptable and unbelievable to me. SO close and yet SO far away. When I called customer service again this morning, it was more of the same. No recompense except for the two days that her service was out. Her service had been out for a few days previous to this, but they did not count this because no one had called to complain. I still feel violated for hours of my time.

Terms of contract keeps changing with each person I talk to. Then I'm told by administration that COMCAST is NOT responsible for what the call takers say or promise. They can say anything, promise anything and the customer can do NOTHING about it. Forget credit, or contract rate agreements. They don't exist!!! Rude people that continue sending your call to other departments, that can't help you because "that is not my area". To make a nightmare longer, you end up paying for their great bait and switch while they keep repeating the ADs of TV lingo of cheap prices, no service, equipment that does not work, and the "bundle" fails at least 3 hrs EVERY day. I seriously think everyone needs to call their area gov rep to complain and vote to DENY any future applications to "moving into or trying to increase service areas". THEIR public voters are being screwed by their being sold non services providers.

Two days later I realize my internet is only 25 mbps. I called back and told them my problem and they simply told me even though they misquoted me and gave me the wrong information, they cannot do anything about it and I'd have to pay more. I was misquoted 3 times!!! I've worked as a sales manager and if I misquote a price or product, you better believe I gave them the product for the price I quoted them on. Terrible customer service and I will be cancelling.

A few weeks later he was back! I said, "no" and asked him not to return. He came again and I asked him again not to return. He was making me nervous. I am a single mother and he had been in my house once. I called Comcast and told them and asked them to not allow him back. First they denied they send people out then said, "ok".

I then get a TV box sent to me. I did not want TV. I called Comcast and they said it was a special. It was $19 a month so I said, "ok". A week later it was turned off. I called them and asked them what was going on. They said they just discovered a past due balance (from the above creepy guy issue) and would not turn back on the TV service I did not order until it was paid in full! So, I said, "You sent me a TV box, turned it on for a full week and then discovered this balance? Or did you send me the box to get me hooked on the TV so I felt compelled to pay the creepy guy balance?"

I returned the equipment. I sent a letter requesting they cancel the balance from the strange encounter with their agent. I cancelled all services. 3 years later I discover that my son is not being allowed to order service due to the balance on my old account. I was told it was because of the household debt rule. I also looked up my old account and it still shows that my TV service is connected! I called and they told me it was not showing connected on their screen and to "trust" them it is not active! Trust them?!? I told them I expected a huge bill at some time when they decide to update that 3 year old account and have to go through this all over again!

I looked up the account that they are charging my son for and it has my address and phone number associated with it. Comcast said that can't be because they are not allowed to associate the same phone and address with a separate account. The account of course has gone to collections. We just found this out because as soon as my son tried to get service the collection agency called! How convenient! Hours and hours later I am still trying to get someone to help me and stop telling me this could not have happened. I have documentation from the original time I reported it. Comcast does not seem to care about that. I cannot believe that it is legal to begin unsolicited service to an account just to get payment. It should never take a week to "discover" an issue.

I cannot believe that a company would hire agents and knowingly send them to a person's home after I reported that he had done something illegal (posted a payment I never made) and that he made me uncomfortable since I was a single mother with a young daughter. This issue alone is frightening, but the worst thing is when I reported again the Comcast rep wanted to know why I was complaining he gave me an extra week to pay!!! All in all, three years later this ugly problem is back after I thought it was resolved and now my son is involved and could in theory hurt his credit and they will not work with me! This is one of the many reasons I no longer have anything but digital bunny ear tv and AT&T internet.

For a business that is 24x7 and relies on phone service, this is unacceptable. I've been on hold most of today. Phones still not working (nor is COMCAST). Our office phones in Fox Chapel have also been out of service causing us to lose client calls as well as calls from our caregivers. We constantly have issues -- no one can ever help. Today was a perfect example. Called their so called CUSTOMER SERVICE number -- also didn't work. Called all afternoon and kept getting disconnected. When I did get someone to answer, they transferred and disconnected me again. Called back, waited on hold again, got someone else to tell me they had no idea how to help. That in a nutshell is the problem --- NO ONE WORKS THERE.... Can anyone help customers -- why is comcast able to continue without major fines??? At the very least, customers should be reimbursed for lost revenue and productivity.

Updated 8/3/2016 - I gave up trying to deal with Comcast customer service. They are not helpful at all. After misleading me on several different things I filed a complaint with the Better Business Bureau. I received a call from their corporate office and they are just as useless and care nothing about their customers. So I decided to pay the early termination fees and go with AT&T. I refuse to do business with a company that will mislead you and then not stand behind what you were told.

I called back Saturday evening, an agent said the appt was set for today Sunday July 10 for between 1 and 4 and was given a ticket number. 4 pm came and went without a technician showing up. I called AGAIN and was told that appointment was not set up. The last person I spoke with said the appointment would be July 14. This is completely unacceptable. I told them to disconnect my service! This is horrible customer service. I will go without TV and cable before I go back to Comcast. NBC, you should look at how this company is NOT taking care of its customers and equipment because I has the same issue less than 2 months ago. Sincerely, an angry Comcast former customer. One more thing... when inconvenienced, they will not even talk about crediting your account!!!

After over an hour on the phone with Taylor, it was finally discovered that our service was never transferred - even after Comcast had confirmed that it was - and a service tech needed to be sent to our home. Mind you, it took 3 hours to come to this conclusion. They were unable to send a technician until days later, regardless of the fact that we had given a week notice in our move, and both work from home. The technician stated that our equipment that worked at our previous residence was not compatible with service on this side of the state of Michigan, and stated that it would have to be replaced. The technician then replaced it with IDENTICAL equipment. When the technician provided sign documentation and asked that I sign, indicating that I agreed to pay all charges, I declined. Yet - we were still charged a $50 installation fee.

When calling Comcast back, the representative, "Shane" (ID: **) indicated in poor English that the service charge was valid and refused to compensate us for the issue. When asked to clarify, Shane used several incomprehensible phrases and again concluded that the service charge was valid. We are extremely dissatisfied with our customer service experience, and would gladly switch providers if Comcast had not monopolized the market.

During installation, a hole was punctured in the wall to bring the cable from alley to inside the bedroom. Not sure if that is the cause. If cable company is not taking ownership on the coaxial cable issue then who will? There is no electrical outlet close to that coaxial cable point at wall. On 07/06 morning, Ms Nicki called to see if someone called me. But nothing happened after that. I called back but could not get connected with supervisor for escalations. Had fire been caught up Comcast won't have any accountability since there is no proof after fire. All I wanted was a technician expert to come and open the Outlet and see what's going on. Someone has to see within the outlet if there was anything wrong. Then we can decide whose issue it is.

When we open the cable outlet and if there is any damage done during the puncturing hole in wall Comcast should take ownership and fix it. But nothing happened next day except me calling and follow up out of my fear/panic mode. It happened second time in past 3 months. Since this cable box is powered off mostly, the issue goes unnoticed. First time the technician to fix the low signal strength issues and cable channel issues. He fixed the cable initially 2-3 months before. On 07/06 one technician comes and he says, "I cannot fix this but my supervisor will call you." Still no one called back. Rather than that I am calling and escalating again.

On 07/07 during my call to 1800-Comcast, I asked for customer grievance cell or senior management for reporting my issue, but they have nothing to offer. After too much wait and insisting continuously, I was able to speak with Ms. EDONIE **, supervisor. She mentioned that someone will come on Saturday but I was not aware of that even. Then I insisted to get help today. She said she will try to send someone today. No one came. I call every day multiple times, spend easy 30 minutes to 1 hour in calls waiting/talking/escalating. There is no proper protocol that someone can come to house and fix the issue. I spoke with Mr. Bert or Mr. Kevin, I was told someone will come between 7-9 am but no one shows and I keep waiting on 07/08.

On 07/08 Mr. Luis calls back in response to my survey after call to find out why I gave low rating on the call response or if services are restored. (No one cares about real issue but survey rating I guess that I got this call back from Comcast). Do you expect that there should be some definition of word EMERGENCY? It makes me terribly frustrated while talking to COMCAST CUSTOMER SERVICE, every time repeat the same story. Very unhappy experience with service since they did not understand the word "Emergency" and field/duty Supervisors are really careless as they don't care about this issue going so long.

I don't need anything better. I'm not that much of a TV watcher. I was very happy with what I have, and did not want to change, so she became upset with me because I told her that doesn't make sense, and I told her that was crap to charge me more for the same equipment I've had, and if it's old then why should I pay more? So she basically hung up on me and transferred me over to repair without telling me, and then the repair rep had no idea why I was transferred. She was super nice, and after a long conversation convinced me it would be better to switch to X1. But then, because I don't have internet with them, but I do have Wifi, I couldn't upgrade, but she also didn't know why I couldn't change. So today, I called another provider and will change service and get more channels and pay less.

Used for watching vids on YouTube, playing casino game, email opening, Facebook, and sometimes Xfinity On the Go app for TV show watching. As you can see, nothing that would use a MASSIVE amount of GB, certainly not +300 GB in a month. Numerous calls have been made to Xfinity and as of last call 15 min ago, absolutely NOTHING has been to figure this problem out!!! No customer service rep, technical assistant rep or even Security dept rep can tell me the cause or give a solution to this issue. Obviously we have a big problem and Xfinity has no answer. Now I'm told by rep that if usage is high again this month they will start charging me for usage!!! What??? A problem that has been recognized but yet can't be solved and they are going to charge me for it!!!

How can this be legal??? Every time I called about this scary data usage issue, I get the surprise voice when they hear my usage and have been told that they can see that another individual is downloading, but can't identify the IP address, or triangulate where the perp is located. We only use a secure network, a change passcode every other month and give to no one. So someone steals internet, downloads and then I'm going to have to pay for it, WRONG. I will fight them on this issue. 17 service calls to home, over 50 calls to Xfinity about issue with MASSIVE internet usage for past 3 months, without a clue as to HOW this is happening. Beware of their tactics, and document all calls with XFINITY. They can't continue to financially hold customers accountable for their screw ups.

Once I found I could tether off my phone and get the same data rates, but only have to pay $10 more per month for unlimited internet, I called Comcast again and again they refused to offer any deals on their lowest, basic service (always wanted me to "bundle," but I don't own a TV and don't watch TV so have no use for anything other than basic internet), so I terminated their service immediately and haven't looked back. Every chance I get, I tell as many as I can about my experiences and have successfully steered a number of them to other services and away from Comcast, which I will continue to do. This company has no morals, no loyalty and treats customers like pond-scum. Good riddance to a bad company!

Even though my mother cancelled service with this company, COMCAST refuses to issue refund checks in the name of the surviving spouses of former COMCAST customers. Instead of issuing refunds in the surviving spouses' name, they issue checks made out to "The Estate of **", knowing that the costs of establishing an estate account will far exceed the value of the refund. This allows COMCAST to enrich themselves from other people's misfortune. They did it to my mother, so we have first-hand experience in how they operate. Despite complaints to the Better Business Bureau (BBB) and FCC, COMCAST continues to hide behind "Corporate Policy" in order to keep the refund amount.

After 30 years in the military and government service, I know that there's NO policy that can't be amended or overruled. We sent COMCAST a copy of my father's death certificate, showing my mother as the surviving spouse. We even offered to send COMCAST a copy of my father's will, showing that my mother is entitled to all property and monetary accounts. Even though my mother's refund is only $80.25, it's money COMCAST knows they'll likely never have to pay back; the cost of establishing an Estate Account exceeds the value of her refund.

If it happened to my mother, I know it's happened to a few hundred other people throughout the United States over the years. COMCAST's attitude toward my mother's request for a refund in her name is reprehensible!! I will NEVER again be a COMCAST customer. I urge anyone with a COMCAST account to help --- please call them and ask them to change this stupid policy. I would anyone who's currently a COMCAST customer to cancel service with this inept and highly corrupt company.

I said "Well that's good but why did you park your truck in my front yard? You could have parked on the street like everyone else up and down the 3 block." He apologized and admitted fault and said he wasn't paying attention and let me take pictures of his truck in yard and said: "Comcast would fix the damages. I am just a subcontractor for them." I immediately called Comcast and they sent a claims adjustor out a few days later. I showed him the broken French drain, the rut in the yard. He took photos and I gave him photos of the sub-contractor, license plate and all and he said there would be no problem and it would be fixed because the contractor clearly was at fault. He even apologized for the carelessness of the sub-contractor.

Next I got a letter from PremierCC of 6631 Cherry St., Houston, Texas 77092 saying "there was no negligence on our part!" There was no phone number. I tried to look up reviews and there was only 1 and it said it was no longer a BBB rated business and was likely closed. The letter was signed by ** but the envelope was hand written, sloppily I might add, with something that looked like a bugger on the face of the page-disgusting. Comcast is terrible. Deplorable. Every month it is something. I have complained to them numerous times. Neighbors tell me Dish is even worse so I have been tolerating. Last time I complained to the FCC and Comcast called me and begged me to accept free channels so I did reluctantly. They also promised to take care of me in the future. I guess this is their payback. I will not let this go. Worst company ever. Everyone who has a bad experience please call consumer affairs and the FCC.

This company is a syndicate-a corrupt organization and needs to be shut down. They are squeezing the consumers. Strong arming us. They know we are over a barrel because they bought off the television stations who used to provide strong antenna service. Their movies are all re-re-runs and the ones worth watching we have to pay for. It is a racket! They have to be stopped!

They throw extra unknown charges on your bill, and charge you for things you never rented. God forbid THEY screw up your cable boxes. You get charged an extra arm and leg, even though it's their fault, then if you're like my family, you go weeks without cable because not a single person can help you with any of your problems. As soon as this contract is up I'm switching. Please go with ANY other company. Seriously save yourself the money and the headache.

She then informed me that I will have to wait until tomorrow to get it repaired. This is horrible customer service since they are the ones who killed my service. When my contract is up, I will definitely change providers, probably CenturyLink for internet and Sling TV for cable. This is about the fourth time I have contacted Comcast's customer service and all they ever do is tell me to reset the modem and it never fixes anything. We have had phone problems since we got Comcast.

As a consumer I was not advised of all items listed on the bill and about certain portions of the bill that I was charged for. Comcast says they have a satisfaction guarantee but when you call them out on it they do not honor it. I have sent Neil Smit (Comcast President) an email and I doubt I will get a response, but we will see. I will also be call corporate on 7-5 as well to let them have it. I have never dealt with such an incompetent company as Comcast. All I am asking for is for them to honor what I was told or to cancel my service and owe them nothing. Either way I will not pay the double amount they are trying to charge me vs. what I was told. Neil Smith email came back as undeliverable. Not shocked though.

I explained to COMCAST that I work and would not be home until around 4:30 or 5:00 pm - sales rep said NO problem tech could be scheduled to come around 4:30 or after 5pm with that time frame. Got home Friday and had a voice message from COMCAST on landline phone that Monday would not work so they rescheduled for Wed (6/29) from 3 to 5 pm.

I called COMCAST customer service agent Friday (6/24) evening to confirm that I would not be home until 4:30 pm was told would not be a problem. Tech would be scheduled to come between 4:30 & 5:00 pm with that time. Just for my info I called COMCAST cust serv agent twice on Saturday to confirm this time frame and was told NO problem... received call on cell Monday (6/27) to confirm tech appt. I confirm with COMCAST cust serv agent about time frame was told NO problem.

I called twice on Tuesday (6/28) to confirm tech appt for after 4:30 pm with time frame of 3 to 5 pm was told NO problem. On Wed (6/29) COMCAST tech shows up at house at 2:30pm with NO call to cell from COMCAST about arrival time, of course no one was available to let TECH in house. TECH sit in our yard for one hour and then left with no contact to my cell phone #... upon arrival home Wednesday (6/29) night found that landline and internet had been ported from AT&T to COMCAST without my knowledge so we had NO working landline or internet service because COMCAST had not left any of their equipment and/or info about internet service... found this out from calling AT&T about no internet service.

Call BACK to COMCAST cust serv agent and demanded that my service be ported back to AT&T was placed on hold several times transferred to tech support on phone for 1 and a half hours with NO solution to problem. Finally on the evening of Thursday 6/30 (after COMCAST cust serv agent named William used the F word about me) was on HOLD with a supervisor for over two hours, was cut off and as of today (7/1) I still have NO internet service or landline working.

You would think a company this huge and greedy would work with us to make more money. I make a payment one week, and the next week they turn off the service! Not even a courtesy call to give us a heads up or give us a chance to scrape the money together to pay it. More than 50% of the time our cable doesn't even work on one of the TV's. NEVER would I recommend this company to anyone. If I had a choice, I would be on U-verse! But Comcast has the monopoly in my area. But I am definitely researching other options. Then Comcast can kiss me goodbye!!!

Finally got the internet set up (after having to have a tech come out to install after all), then when I bought a tv and connected the cable box (about 60 days later), turns out the cable didn't work. I couldn't get my tv/cable box past the Welcome... connecting... screen. I scheduled one appointment. The window of time was between 2-6. I missed the guy though no fault of his own, so rescheduled. Rescheduled and was told the tech didn't need access to my unit, only to come home to a door tag that says, "Sorry we missed you." Scheduled service again with a tech between 4-6 pm, left work early, only to get home at 4:03 pm to find a door tag time stamped at 4:00 pm that said, "Sorry we missed you!?!"

I called Comcast to tell them I'd just walked through the door... it took THIRTY-FIVE minutes on hold, a hang up, call back, and two transfers for someone to come to the phone and tell me that the tech was no longer available and that I'd need to reschedule for a Saturday appointment. Of course the tech isn't available any longer... or even in the area probably! I've been trying to get through this - "please press 1, please say your address, please let us know if you'll take a brief survey after your call" automated system for almost an hour! At 10 til 5 pm I don't expect him to still be down the street. I did, however, expect a phone call when he arrived EARLY, and by 4 pm (the very start of the window) had already written and left a door tag.

I tried expressing my frustrations to the person on the phone and he just sat in silence. I rambled on about how I felt giving someone a WINDOW of time, only to show up early, then leave before the window STARTED was poor customer service, but he sat silent. I asked if he was even listening to me and his response was, "I am." Monotone, zero concern for what I was going through... just more silence. I told him to please pass on my frustration, but I have no doubt that the guy really didn't care, hung up the phone with me, and moved on to the next caller. That's what prompted me to look online for a place to provide feedback.

I wish I could make this review public and that there was an alternative to Comcast because service has been HORRIBLE since day 1, but this is the first site that showed when I did a Google search for Comcast Reviews, so here I am. I hope that someday this company can take all of these lengthy ONE STAR reviews and bad experiences and turn them around. I can't believe an organization this big doesn't care enough about it's paying customers to invest a LITTLE extra time and effort to make them happy. Geez.

On Friday, I phoned Comcast to confirm installation for Saturday and was told "everything is set." No one showed on Saturday. When we called on Saturday, we were told that installation was cancelled because they phoned my mom's old number and no one answered. She was already in the assisted living facility and not at home...I had given Comcast my telephone contact, but no one called me. By the way, this took about two hours of my time.

I called back on Saturday to reset installation and was told that Comcast would be able to come back out on Tuesday, June 21. In the meantime, the AT&T account was disconnected as was the old Comcast account. DISASTER...Comcast cannot handle multiple accounts. They called back late in the week to say they could not come on Tuesday, but could be there on Monday. GREAT!! Then, they called back and said they cannot come on Monday after all, but need to come back on Tuesday. I have spoken with 10-12 different customer service people who have given me account numbers, different phone numbers, misleading information, incorrect information and generally the worst service I have ever experienced.

Finally Comcast came on Tuesday and said they could not install the service as the line in the wall is dead in the apartment. I was told by the complex manager that Comcast actually did the installation, but the installer told me he could not do anything. Gosh, imagine my surprise...Comcast cannot help!! Somehow, the manager of the complex got in touch with Comcast and they came back today (Wednesday) and installed the cable, but not the phone as the technician said the line was not good enough to drive both the cable and phone and someone needed to fix it. When he left the TV was working ok.

Now it is six hours later and there is a message on the screen to call to activate service. So, I called...spoke with six different agents, none of whom can figure this out. I had to get the serial number on the box and call back again...two more agents...another four hours on the phone. I am on hold as I write this and still no television service. The account number I was given is not valid. The address listed with Comcast shows internet service and not TV or phone...my mom does not even have a computer. If I were Comcast I would just close my doors.

Comcast agent just came back on and said the box that was left by the installer is not a valid box, so someone will have to come back to reinstall another box. What in the heck is Comcast doing or thinking? This is not rocket science...they are the absolute worst at this business I have ever seen. I was concerned when my mom was starting new service as I had terrible experiences myself with Comcast. I had Comcast four years ago and had billing problems every month for almost 15 months...so when I moved, I made sure that Comcast was not my only option. IF you have any other option, do NOT use Comcast.

The frustrating part was that I asked "Is there anything else I need to do today?" The rep told me no. Also they should have called my cell phone not my home number as I told them to use my cell number as my primary means of contact. I also think that they should have sent an e-mail message about me needing to call them and finishing the process. I also asked if I could pick up the equipment, I was told no. I came to find out that I could have pick up the equipment whenever I wanted. At this point we are not to a good start because they are not providing me with the right answers to my questions. Despite my frustrations I decided to give them another chance. I placed my order again (it took a whole 90 seconds to complete the E-911) and went to the store to pick up the equipment.

As I pick up the modem and the cable boxes I asked the rep, "Does anyone has to come to my house to connect the wires to your system?" The replied was, "No sir, all you have to do is connect the boxes and call this number." I went home and took my AT&T system out and plug the Comcast system up. I call their number and they tell me that I have to wait until Wednesday to connect my internet because they have to send someone to my house to connect the cable located on the outside of my house. Look I tried to be reasonable here. The problem is that I asked very specific questions in order to asses my responsibilities and to better plan and prepare. If they would have told me that they can connect my internet until two days from now I would have waited as to not interrupt my TV and internet services. I just think that the information should be provided by them and If I asked the questions the right answers should be given.

I contacted their costumer service and complaint. The only thing I wanted to hear was that they would send someone to connect my cable. They said that they could not do it. I later received an email with the offer for them to send a technician and connect their services. By the time I received the email (which was fairly fast) I had already drove back to the store and returned their equipment. Comcast your customer service should not be measured by how nice people are. It should be measured by how competent they are at their job. I feel like I a dodged a bullet. I would not recommend anyone to get their services. They are just very incompetent.

Customer service set up another appointment for five days later, for a bucket truck to come out. They also "notated on the account that it was necessary for a bucket truck to come out" in order for services to be completed. Day five finally came around and another regular technician showed up. He stated that he was "debating on doing the job" because he was not equipped to climb the pole, then he just left. Customer service was then called a third time for someone to connect our services. Another appointment was set for five more days later.

Needless to say that at this point I'm frustrated and ready to switch to DirecTV! Once again Xfinity sends a regular technician out who is unequipped to connect my services! Now I just spoke to customer service one day prior to my appointment to confirm that they would first send a bucket truck, in order for the regular technician to complete the job in-house. Why is this so complex for Xfinity/Comcast to get right? My neighbor's service was transferred two days after they moved in with no problems, and did I mention that they have DirecTV. So maybe it's time for a change. Very dissatisfied with Xfinity/ Comcast.

I got a tech on phone and she gave me a supervisor who argued with me saying he set a new appt unknown by us. She sent us to a complaint dept where she also stood up for the tech who obvious didn't want to work and said he was only a inside tech not a line tech. We set the appt knowing it was in the line duh? Then she offered to keep appt and give me $25 off service fees. Hello!! I lost a day of work about $150 and she wants me to lose another day and then say we have to pay to have it fixed!!! I looked it up and they are responsible for their lines. BS!!

In the meantime we have to pay for cable we haven't had. So I can't afford another day off for at least a week and they aren't even offering to credit our bill. This isn't the first, 10th time we have been through this with them and if I have to take off work again it won't be for them. We are done!! I'm getting a different time service! We pay 180 per month for just cable and as many problems in the past year they should be paying me when I have only had service half the time. Something needs to be done with this company and it pretty much sucks that they are the only company beside satellite TV! Which is awful in Florida with the storms!!!

Today while speaking to a rep, she said it is giving her a message that I should contact the modem/router manufacturer, yet when the previous reps were here that suggestion was never made. I was told something seem to be blocking the signal strength. Not sure who to complain to about this horrible service and high price I am paying monthly to be frustrated. Sucks!!! One tech suggested I purchase a wifi extender but if there is no signal what's the use of the wifi extender. I was told I am being charged for the visit because it is not a Comcast modem.

It is now June 20th, the day before I'm moving out, and I just noticed that there are 2 accounts in my name and both have been charged for cable and internet since the new account was open! I was being told that I owed $28 on my old account which had been previously disconnected by Comcast (and was already paid for) and $63 for the new account! The representative did not credit me for the week that I had left on my previous account's billing cycle that had already been paid for.

They did credit the $28 on the account as it was their error and canceled the account completely. However, I'm now paying almost $10/month more on this new account without receiving credit for what had already been paid for on the previous account. I have HAD IT with this company!!! What a bunch of scam artists! And they have a monopoly on the service in my area so I was stuck with them if I had any hope of communicating with the outside world via my TV or computer. If you are able to find another ISP, DO IT! Stay as far away as possible from these crooks!

I stopped her and asked why the new cable was just laying on the ground all over my yard and gardens. Her response was, "I don't bury cables, you have to get another appointment for someone to do that". She said, "I set you up one, don't know when they will be out. should be within a week or so. But I don't have a confirmation number or anything to give you. Just call the company." So I did, and they had no record of her making an appointment to have all the orange cable wire buried, and they were shocked that she left the site as she did not completed. SO... I made another appointment to have someone come out to finish the job. We'll see how that goes. I'm sure I'll get the run around again. I have no faith in Comcast, and do not suggest anyone using them if at all possible. They are very unprofessional, and do not keep their appointments most of the time. And yes they will lie to you every chance they get.

I called a 5th time and they said someone was coming Tuesday between 2&4. I told them from the beginning I had to work and no one would be there!! They seemed to let that fly over their head. I finally said ok. Sat early! The techs came and did get my internet going but they left with my router, WHICH WAS MINE!! Now I have called them again, and am getting nowhere! Also, they are charging $10 modem plus the Gateway charges and I don't even have the modem either!!! My experience was so horrible, I felt as though I was about to have a nervous breakdown!! My heart was racing and I began having a panic attack! When you call Comcast, it requires you to speak to the automated system out loud. When I am at work I cannot speak out loud, especially when the automated operator does not understand what you are saying. That really makes my blood boil. You can't call anyone local, their numbers are all linked to one number.

Even the technicians said they get complaints all the time. Plus they said they do not work on Sundays which confirmed that the Cust Serv. Replied. "I am begging someone to do something to regulate this company." The number of complaints should tell the story. They are pointed at the Customer Service. I have thought about suing for mental distress because, when you pay for a service and you do not get it through no fault of your own, someone needs to be held accountable. I feel for everyone who has experienced the same problems as I have. I am NOT the only one!!!

Fast forward and missed payment. Called, set up arrangement, shut service off. Called, turned it on. Next day, shut service off. Called and told them the arrangement. Had the rudest female ever who said rep should not have done that, turned service on and argued would not be paying 2 reconnect fees. She said, "Not my problem. Speak to another department" and ended call. Bogus charges showing on bills. Worst customer service EVER.

I was recently was contacted by a Comcast/Xfinity rep and was advised that Comcast was upgrading the terminal boxes in my area. She explained that it would be a quick swap. She needed to know what day and time would work best for me. Due to my busy schedule I tried to accommodate the best as possible. We agreed on the following week. She explained that my technician would call me before he arrived to make sure I was home to complete the swap. After 3 long unexpected hours of installation (It was supposed to be a “quick” swap) the technician finally left. A week later, I then receive my bill reflecting a higher amount than my normal billing. Here is the run down...

I called on a Saturday, spoke to billing and was told that the increased amount was due to a new box that was installed (I never contacted Comcast. I was contacted by them). A box I NEVER requested. The rep promised someone would call me back to resolve the issue. Being that no one contacted me on that next Monday I took upon myself to call them on Tuesday. After the long recorded menu I was able to get a rep in the billing department. He claimed he could not assist me with this issue and was transferred to someone in technical support. The gentleman in technical support explained it was a billing issue, he could not assist me with my issue. After going back and forth I requested to be transferred to a supervisor or a higher up. I was finally transferred to a young lady who had the courtesy to listen and help me out but not resolve my issue.

In order to resolve the billing issue I was requested to swap boxes again so I would not continue to get charged. I was asked to return the box that was recently installed at a local Comcast location and swap it out with a box like I had before. I was told that I myself would have to install it... Really? I believe that I should have been advised initially of any extra charges for swapping boxes and clearly I was not. I was never made aware that it was an option to me. I wish the rep who called me to swap boxes had advised correctly. Instead I was told that this was normal procedure for all Comcast customers as Comcast was upgrading their equipment. Then they charge me for it. FRAUD!

Last May I had planned a gathering at my home to watch a fight. I ordered the event and it never came through. I had to take my guest to a local bar and felt obligated to pay their cover charge since it was “my” provider that had failed. After speaking to Comcast rep about this issue they removed the charge for the fight and I was told that I would be compensated with HBO and Showtime for 2 years for only $1 each. I agreed. BIG NIGHTMARE with my billing!! As you can imagine I found myself calling 3 months in a row until they finally got my billing right. Unfortunately after I thought the issue was all cleared I then find out that Comcast didn't honor their promise of keeping both premium channels for $1. DISAPPOINTED AGAIN!

Following that incident I'm having Internet issues. At this point I asked that my son be an authorized person to talk to as I no longer want to deal with Comcast reps. My son was told the problem would be resolved. Nope, not resolved! After more Internet issues I felt it was time to cancel and go with a different cable provider. I tried canceling 2 times and was suckered into better deals each time. Being such a creature of habit it sounded more convenient each time to stay with Comcast. BAD IDEA!

A few years ago when I was having Internet issues “again” they had to send a technician out as they could not figure why I was having so many issues. After the technician was done fixing the issue at my home he explained that the modem Comcast had provided was not registering because it was never connected properly. He explained that the serial number on my modem did not match the one on my account. He basically told me I had no internet and I was using my neighbors internet the whole time. I then called Comcast to request a refund for the service they did not provided me and was declined a full refund. I was charged for over a year of internet service Comcast NEVER provided me. FRAUD!

Unfortunately we rely on such a monopolized service provider and as consumers we suffer the consequences for their poor service as they continue to take our hardworking money. I have never been so disappointed and disgusted with any provider in the past. I feel cheated and abused by Comcast, a provider who unfortunately has the power to do so. I will continue to share my experience with Comcast with other sites and social media until Comcast takes control of their poor service.

Also, before he finished work at my house and before my son discovered the mess made outside, he left and said he had to go elsewhere to finish another job then come back to my house. He left and came back 45 minutes later then had the nerve to sit on my couch for 10-15 minutes saying he had to wait until a certain time to "clock in". WTF? So, you're gonna sit in my house watching TV until it's time to work? Really? I called Comcast and filed a complaint. I was told I would hear something after Memorial Day. I still haven't and I don't think I will because they just don't give a damn. But they had my bill posted to the account 2 days later.

When I called and made the payment they said that Comcast always bills ahead for the full month and they always charge for self installation, they said if I would have had someone come over it would have been $70 so it's considered a discount that I am paying to install it myself! I laughed it off and then they said that I still owed $12 as a late fee for the second month even though I had just paid the full balance it asked for online. When I asked why it didn't say I owed it online they said it will be on my next statement in two weeks but if I wanted my service back on I needed to pay the $12. I understand $12 is not a lot of money but the attitude the service rep had and the fact that it didn't state it online bothered me, so I asked if he really was going to not restore my service over $12 that has not been billed yet after I paid over $200 and he very matter of fact said yes.

I and asked to speak to a manager, after being on hold for a few minutes he transferred me to the automated line and within a minute my service was back on. This is what Comcast customer service looks like. I say avoid them at all costs and if you are moving into an apartment complex that has a contract of exclusivity with Comcast I would say seriously reconsider. I am probably going to pay the early cancellation fee and not have cable. There are so many other sources these days for it that I don't need it!

They are without a doubt the worst Company to have to deal with!!! They should be investigated because they do things that are so illegal... i.e. calling and leaving lengthy messages regarding overdue bills stating how much is owed and what will happen if you don't pay the overdue amount, yet when I called to complain about that I was told that "FINE we will put you on the do not call list and if your phone gets shut off don't blame us" and then dial tone!!! RUDE and illegal leaving personal information on an answering machine when again I called Corporate they stated they don't go by Mass Laws... Really I guess they are special...

3 months later one of my receivers stop working. After spending a large amount of time on the phone, the end result was return the receiver the next day and try again. I went and exchanged the receiver, still nothing. I think maybe it's the remote, I went and got a new one - still nothing. I get back on the phone with Comcast, I was told a tech would have to come out because that receiver apparently wasn't receiving a signal from the main one.

So after another $37 and some change charge added, the only thing I had to do in the first place was exchange the main box. I could have done that myself for free. Why not just tell me instead of having me let strange folks walk through my house and fix a problem that I could have solved 24 hrs ago? Then when I asked for credit for my box not working, I was told $1.59 was credited to my account for the day and a half it was down. I understand everybody has to work but ripping people off to make money isn't right.

A key problem with my service is, I pay for HD reception. One would expect that the cable box provided, as it is required to received service, will allow it. After 3 technician visits, I got the answer why I don't get full hd. I was told by the last tech visiting me that the box "required" to get it is the high end DVR one, only. No other cable box they provide will give full 1080p or better reception. This is an intentional corporate misrepresentation, no counter, phone or chat agents were aware of this fact in my conversations. The best I can get is 1080p, ok but nowhere near as good as it could be.

If I had a newer 4k or better tv I would probably have complained to the tv maker thinking there is something wrong with it only to find out the signal I get doesn't provide. Remember when your dvd and blu-ray movies looked awesome on your low tech tv? Over the years, the tv and movie disk makers have compressed the signal/content which reduces quality, making you want the newer better picture quality models. Comcast seems to do the same thing with their video signal, forcing you to want their higher end service and pay through the nose for it.

After posting my FCC complaint I got a call/voice mail from a Crystal ** of Florida Executive Customer Relations within 2 days. I also chatted with a supervisor online who promised to send me the dvr box that would allow 1080p, even an email to confirm its shipping, but even after 5 days the tracking # given doesn't say anything more than a label was created and no return call from Crystal. Since I already feel like I've been patronized so they can get to the next complaint, my assumption is more calls/chats will be needed and not have permanent resolution. If I want faster than a snail internet service, I am forced to use Comcast, as they have a monopoly over my area. I cannot use a dish, and that's another can of worm service fixings by providers. The infrastructure is there, why isn't it usable by any provider instead of just 1 predetermined company?

3 days later I checked online and this time it said I owed $23.00. So for a second time I had to go to the store, employee said he entered me a credit and quote "You shouldn't order anything from our door salespeople". Ok, so again for one, I never ordered it, and two, the staff comments and answers are plain ridiculous and insulting. Any plan or thoughts I might have had of signing up with this company in July are long gone. As far as I'm concerned they owe me money for wasted time talking to salesperson at my door and 2 trips to their store.

Since this all began we have had 3 boxes in total. Bill has been wrong every month except the 1st month. We finally got the correct box however still this month's bill is over $100.00. I hate these people. The amount of time we've spent on the phone with them and service calls the past few months is insane. I do NOT recommend them in the least. If you have any other cable alternatives in your area, I highly suggest you use them. My only other option was Dish and I don't want Dish. I wish Verizon was an option for me.

Their service sucks. It is advisable to be very creative in your search for services before getting involved with them. It will become a headache you wish to avoid in no time at all. Wait lines for complaints are so long. This way the majority of us hang up before they have to be accountable... and like I say their technicians haven't got a clue what they are doing so a visit to your house is just a reminder of who is in charge so long as you are getting service from them.

There are no basic services that are affordable. All there are is supposedly discounted services for the first year, which are high even to begin with, and then they trump up to ridiculous levels as the contract runs out. If only what they promised was what you got, but it isn't and trying to explain that, or get credits for it, well you have to put up with more home visits from their incompetent techs before they even talk to you about it. Their business relies on your not having a backup plan or ability to switch out. Don't go with this company. Try some creative start up. They just want your money through whatever creative means they can get it. Their services suck and are nothing to rely on, and nothing like as advertised!!!

Lovely woman on phone then stated that unknown ghostly service man notated that I had to have a new cable line run because box was 250 feet away? Huh? I live in a rural area however I had service with Comcast in 2014. Lines were previously run and my home is 125 feet off the center crown of the asphalt road and MAIN telephone pole they run service off of is approximately 150 feet from cable box on west side of home. HOWEVER my neighbor currently has Comcast and there is a telephone pole between our 2 homes and Comcast previously ran cable and internet off THAT telephone pole which is approximately 35 to 40 feet away from my cable box.

I get the impression the technician did not want to work late today and choose to falsify his paperwork on this potential installation. I asked when they would send someone else and of course since it is 5 pm on Saturday and Monday is Memorial Day it would be Tuesday between 8am and 8pm?? Wow! What horrendous customer service. I can honestly see now why I dumped their service 2 years ago. Technicians that don't show up then lie about it and then I'm going to potentially be charged for adding new lines when lines are already there or can be run off neighbors and my existing pole and box??? I'm very disappointed to have waited all afternoon for nothing. And it appears Comcast doesn't give a damn about my time waiting. And then to find out they are going to probably try and charge me for a quote "250+" foot line installation is bogus!!! WOW! How is Comcast still in business?

In addition, I was told when I originally called to cancel that it would most likely be waived. "They do it all the time". When I turned in the equipment I was told the same thing. I was highly disappointing in this response considering I was a customer that ALWAYS paid on time and had their service for over 5 years. This was even through times where there was slow internet that would often disconnect. I will actively ensure that I do not utilize Comcast services in the future and will urge friends and family to do the same.

I was helped by Emmanuel, which stated that I was right, however he said that I needed to call another number because they are the ones that handled that. I called and a service rep told me that he needed to escalate the matter to the escalation team (???) which said that they were not able to remove the early termination fees because somewhere in the contract states that I was responsible even If they do not service an area. (Whattt). What is more interesting is that I have a friend that just went through the same thing but in her case they were able to remove the fees. So bottom line, it seems that Comcast is choosing and picking who they would like to help!!! Do that sounds discriminatory to anyone???

Ten days later, no call from supervisor, no info on case and charges not removed. The same thing happened 2 more times even though I was assured each time the matter would be resolved. On the fourth call I find out the original case had been closed (without my notification or concurrence) and my charges were now $1000+ because calls continued to Africa from that original number that although cancelled still linked to my account. Even after Comcast phone technicians/ department informed me I could not have made the calls because the number was never activated, nor did I receive a handset, Comcast still has not removed the charges or rectified the situation, not sure why they don't listen to their own people.

It's been over a month now and the charges still continue to mount ($1000+ now). I've since cancelled both numbers associated with my account, but don't have any confidence or faith this will resolve the issue and feel the phone charges will continue to add up. Now I'm worried because the bill is overdue, Comcast might send out to collections and possibly ruin my credit score.

How someone was able to hack my number/account and how Comcast was unable to stop them from continuing to rack up charges even after I notified them blows my mind. Completely unacceptable and once this is finally resolved, I will definitely discontinue my service with Comcast. Just don't feel safe. They can stop it from happening again or resolve in a timely manner if it were to happen again. Complete loss of confidence!

Today I went to turn in the TV box and the modem. I was greeted at the door. I was given a ticket and asked to sit and wait. Five minutes later one of the representatives named Courtney called my name. He did not greet me when I got to the counter. He did not say anything. I handed him the ticket I had been given, which he took, processed, did whatever he had to do in the computer, handed me a receipt and I left. He did not say a word. Such good customer service, no wonder their reviews are so low!

Long story short this Andrea lady put a block on my apartment so my roommate cannot get cable either and Comcast is the only cable service that is available in my area. SMH. My thing is I didn't receive one letter nor is it on my credit report that I owe anything from 2012 to Comcast so I'll continue to use their internet and on demand service free of charge since they won't let me pay for service that I already had.

I have been trying to pay my bill for my new account online. Only my old account is showing up and I cannot open a new account or link to my new account from my old account. I have made 4 calls to Comcast, spent time with their rude online chat, talked to 2 supervisors to try to get this resolved - over 3 hours to try to pay them money!!! They will not change over or help me set up my new online account until after they call me at home on their Comcast number. I keep telling them that I am calling from work, and do not have a physical phone for them to call me on.

Still not resolved. I was never told that I would have to have a phone to do any "security verification" and I feel like I was lied to by Comcast. Again, I am trying to pay my bill online - something that saves them money. Rude and unhelpful customer service. If I had another choice, I would switch but Comcast is the only service in my area. I can hardly wait until some real competition comes so I can leave Comcast.