Xfinity Cable TV Reviews

My experience dating back to sept 2015 when I had to use them due to my new residence not using AT&T. They rake you over the coals with costs so I used the self install kits. My TV box didn't work. They sent a technician and he informed me it was the wrong remote control. Hilarious right? He made a note of such and I called while he was there to inform xfinity I would not be charged for the service call due to faulty equipment. They charged me $70. It took 14 phone calls (yes, literally) and 3 months to get that charge off my bill (whilst they threatened to cut my service). The cable is good. The internet. I work remotely for an insurance company so had to pay extra for 105 mbps. The internet goes out so frequently it is laughable.

Comcast installers apparently dug a trench in my backyard when no one was home and ran a new underground cable under my driveway to my house. The cover was taken off the distribution box on the wall and left on the ground. Several large coils of the connected orange coax cable were left against my house next to my door and at the pole at the rear of my lot, none of which were connected to anything. I now have 2 runs of the orange coax that are not connected to anything.

Comcast has to be the worst! I called to remove two features off of my account which was Digital Preferred, (because the price I pay isn't worth the channels I catch) and Sports Entertainment package. I was offered a package with the same cable service I had (Digital Starter) & faster internet w/1 year contract, for less than what I've been paying. I stressed several times I only called to remove those two features, because I needed to have certain channels (ex. Disney)! Being that I was assured my channels would remain the same, I decided to take advantage of the feature I was offered. Well, how I'm not surprised!! Changes took effect today. What's missing??? Disney channel, along with almost every other channel I had previously! So, I call, to get what I agreed to! Of course, the rep, could not help me, besides telling me I now have basic cable (which was obvious by this point, but, again, not what I asked for neither agreed to).

I had an appointment scheduled with Comcast to come out and hook up my internet service. The day of the appointment no one called or showed up within the allotted time frame. I called, and they couldn't understand why no one called or showed up so they rescheduled my appointment for a later slot on the same day. The time came and went, still no call/no show. Called again to try and get some answers and was instructed that they could reschedule me for 1 week from then. After refusing and speaking to a supervisor he ensured me someone would be out the next day to take care of everything.

New customer today. Installed today Saturday. A few hours later no signal. 50 minutes on phone. I was told Comcast is unable to reset boxes and will need to send a technician. 5 DAY WAIT. EARLIEST someone can come out is next Wednesday. Shame on Comcast. And I was charged for the installation.

On 12/5/15 I ordered service, the installer came and could not install (said need stronger signal) and said they would have to come back. Instead of fixing the signal strength and coming back to install, they canceled the order. Re-ordered on 1/15/16 and ordered self-installation and the equipment never came. Called again on 1/22/16 and was told there was no order in the system. Have called 3 times today 1/23/16 and they keep transferring to different people and then I get disconnected. HOW HARD CAN IT BE TO PLACE AN ORDER!!! I have spent at least 5 hours on hold over the past month and missed a whole day of work meeting the installer. Unbelievable!!! Now I know why I have AT&T, but I am trying to save money since my community provides basic cable.

Exactly one week ago I signed up to receive TV, Internet & phone services with Comcast. The sales rep Adam gave me appointment for yesterday, Friday, January 22, 2016 between 1-3 PM for the installation. A black technician with poor English came at 2 PM and after three hours he was unable to locate the cables and therefore the service was not installed. He then told me that he spoke to his supervisor and scheduled another appointment for today, January 23, 2016 between 8-10 AM. They never showed up.

Comcast just does not care about anything but raising your rates. Customers are leaving them in droves. Former support managers confirm this. I spend 4 days working at the local and HQ level customer support on a large number of issues that they never solved. I got most of my issues solve in 1/2 hour with my paid for support. Now they are holding up switching my original number to a new carrier. I asked to speak several times via phone or e-mail with Senior VP in frustration offering to highlight my service issues and help them improve. To this date no reply. I have sent and received well over 2 dozen e-mails and have talked at least that many people without any resolution. Dump COMCAST!

I want to know why Comcast says "for English press #1". Funny I never get a person who speaks fluent English. We pay our bill on time every month as expected, BUT I have to struggle to understand the people they say speaks English. Sorry it's not ENGLISH!!! Please get people who speak English for people like me!!!! I wonder if I push 'Spanish' if it would be easier to understand? I may try that!!!

It seems that Comcast can raise rates for services on a sidetrack while I'm locked in a two-year contract for a double play at 99.99... My bill is now 128.24 while I've only upgraded one service, which is the internet speed. They can slip in a "broadcast fee" for whatever they please and we're stuck paying it until the contract has expired, and in my case that is 14 months from now. The fee were raised 5 dollars per month in just one month. Looks like this is going to be a long 14 months. I really think this is a sneaky way of tacking on fee while still be able to keep a person locked in a contract. Before anyone says that I should "read" the contract before agreeing, my husband was the one that agreed to it and now he's out of the picture. NOT ONLY that, but if I move in with another person who already has Comcast, I'm still stuck paying the termination fees.

This was the second time I had to call as they don't change the programming like they say they are going to. I would not even have Comcast but the apartment complex I live in won't let us have DirecTV. 4 more months of living here till our lease is up. Then we will have DirecTV again. Comcast sucks.

The service is out more than 50% of the time in Denver and is the only high speed internet provider in this regional monopoly.

Called Comcast regarding new service on 01/15/2017. The reason for my call was regarding a package which was promoted on their website regarding X1 Triple Play for 159.99 with a 2 yr contract or 169.99 without contract. I was mostly interested in the package for the internet speed which was 150mbps. I was not able to get the package due to my HOA which includes certain packages within bulk accounts. The representative sold me a package for $119.99 which included the promotion regarding the Triple Play and DVR was suppose to be included, TV Latino, and all additional channels.

How about submitting our complaints together to https://www.fcc.gov/ or other American government departments eg. White House? More complaints submitted to the higher officials, American government should pay attention to this. We suffered the same experiences by Comcast. They betray their promises, cheat customers, raise and charge their fees unreasonably. It is NO USE to contact with Comcast Customer Service. We wonder how this kind of company without business credit can be existing. It ranks within 500 richest companies in the world. Lots of money is robbed from customers.

I have been trying to get Xfinity-Comcast in my home off and on for over 2 years. I just give up! I have scheduled an appointment to have service installed a few times. The install never happens!! The first time a tech comes out and I'm told it can't be done. I contacted customer service and I'm given the run around of being told someone would contact me soon. Never happens! Finally, I'm able to talk to a supervisor after numerous attempts; whom apologize and states the issue will be resolved. He told me someone would contact me to reschedule. That never happened. After a few days still no response. I gave up and decided to go with Dish. Maybe about a week later of my bad experience, my neighbor right next door gets cable! I'm confused and pissed! So now my contract ended with Dish I decide to give Xfinity another try. The same issue!

Comcast is the consummate automated company where computer programs run the company and the people that work for it are useless. I was an internet customer for about 8 years when I decided to let them have my TV business and switched to the triple play when I moved on November 4th. Even though they were supposed to install me on the fifth my nightmare began learning the day before that they could not install me before December. I would never have changed my TV services to them if I knew that because I run my business with their internet services and I would surely be out of business if I were shut down for 30 days.

I signed up for one year new internet service deal with the Comcast/Xfinity for $39.99 last November so I got the paperless bill for next following two months for $39.99/month. However, Comcast sent me the bill through mail and charged me $44.99. My bill is supposed to be $39.99/month for one year which means until this year November. That's the deal what I saw online and that's the deal what the customer representative signed me up for. I was not sure why they increased the bill by five dollars so I called and talked to one of representative. However, this representative did not what the heck she was talking about and I don't think she even had a clue why the bill increased by five dollars.

I was a customer with Comcast for a little over two years. It has been the worst experience of my life!! They upgraded my account without my consent. After I insisted on going back to my original plan the nightmare began. My services were interrupted until I paid them the past due amount (which was because of the upgrade). I agreed to pay because they said if I paid they would reimburse me and bring my account current with my original rate. After I paid 200 dollars, nothing was changed or credited!

We recently moved into a new home and wanted cable, Internet, and home security. After being on the phone for 3 hours, we finally received a time for installation. THE TECHNICIAN DIDN'T SHOW UP!! After being on the phone for another 2 hours, we are still without another installation date and we have been on hold at least 10 times!!!

Called in Oct 2015 to inquire about a prepaid card promotion. The agent wasn't sure why I hadn't received the card yet. Gave me a ref #. Called back in 2 weeks for status, card still hadn't shipped, said I hadn't completed an agreement. Completed agreement and was told 1-2 wks to get card. Never got it. Called CS again and was told it takes 3-4 weeks and call back in 2 weeks. Called back and they tried telling me to call the reward center, which was currently closed, so I refused and asked to speak to a supervisor. Finally got one and he didn't know why I hadn't got it yet either. He offered a $100 credit which I accepted, but wasn't satisfied. Asked if he could guarantee I still receive the card and he said no. So I plan on continuing to pursue this until I get the card that I was promised. In the meantime, I plan on terminating my contract and switch providers based on this experience.

Since the day I got Comcast has been a headache. Got the package of cable and Internet $79.99 in September. They said the installation was free. Got two bills in sept. The 1st one for $164 and on sept 27th for $79.19 so my first month was for $243.49. Besides the installation was bad. Since the day I got they wanted me to charge a technician fee of $39.99. I decide not to pay it because they did the connection bad. After several calls they accept not to charge me. Then again my cable was not working. I call several times two hours on the phone. Again they want me to charge for a third technician to come to my house due to "the old box of cable". I got (weeks with no cable) until November that I decide to disconnect the cable because was giving me too much problems.

I signed up for a TV service promo back in May 2015. The promo was suppose to be good for 1 year. Then back in July 2015 I bundled my service by adding internet. The bundle promo price was $49.99 plus equipment leasing fees, taxes, etc... and the promo price was suppose to be good for 1 year. However in December 2015 I was taken out of my promo bundle price and charged $20 more, then in January I was charged $30 more.

After 16 years I discontinued service last Fall due to worst experience and returned rental equipment by UPS which was delivered on 2 Oct 2015. Since then they have been harassing me with at least 16 phone calls, latest from a collection agency. I have the delivery receipt and the phone logs. Any idea to put it to rest and hold Comcast accountable?

Comcast is unbelievable in how easily and continuously they raise their prices. I have been with them for a little over 3 years now, and every year they raise their price 20-30%. They have a monopoly and can do whatever they want. It is unbelievable!

I was about 10 days late paying my latest bill when I received a call from Comcast. I told the agent that I would be able to pay within a few days. The agent asked me for my debit card number so that they could charge the amount at that time. I agreed and gave her my number. A week later, I noticed that not only had Comcast deducted the amount I owed, but they went ahead and charged my card for the upcoming charge which would not have been due to them for another 3 weeks.

This has been the worst experience ever. Every day there is something wrong with the Internet or TV. You cannot have a peaceful day watching TV and be happy. Then when the entire community was out of internet they send an tech to your house but have the nerve of charging you when it's their fault, not to mention every month the bill goes up. I would never recommend this company to anyone and with that said I will go to your competition.

Am currently on the phone with one of your representatives 8:25pm or so. This call began with her but prior I was on the line for over an hour and a half. I spoke with a gentleman who transferred me after I initially called to disconnect services stating his part of customer service does not disconnect. So many departments so little service. After being transferred Tasha picks up your line it take 20 minutes as she would not disconnect the services after being repeatedly asked to. She kept telling us about different services, we declined. I became very upset as she started to speak over me. I handed my daughter the phone because Tasha refused to listen as she continued about phone services which if I am calling to cancel services I do not need. She chuckled throughout the call.

Comcast canceled the TV guide channel 96. What a cheap ass company! Now you have to upgrade to a more expensive TV package just to get the TV guide channel. Plan to dump Comcast.

I inquired about the promotional service they offered in Aug 2015 the bundle for 89.99 for 2 yr contract and 1 yr free DVR service. When I called and place my order the customer service agent assured me there was no installation fee, due that we were already wired to receive cable from previous customer. It was just matter of putting in our cable box and connecting us. I asked how much my monthly bill would be and she quoted "No charges for installation." So my bill would approximately be 89.99 plus taxes and fees bring total $114. approx. Before a month pass I got a bill for over $300.00. I could not believe and I knew they had made a mistake. I contacted them via phone.

I called Comcast/Xfinity after receiving my bill bc they OVERCHARGED me $131.04 for equipment & service I don't have. Also Comcast NEVER issued 3 credits I was promised: $20 tech no show credit, $90 bc my cable box was faulty & my service was out almost 2 months & $50 bc I went to cancel service with them. Nothing but empty resolutions, not one of those credits were issued... Don't trust Comcast (non) service reps when they promise a credit; They just want to get you off the phone! To top it off my services still doesn't work after 3 techs have been out. Skip the hour long hassle with tech support bc they never fix anything... COMCAST XFINITY is a horrible company that obviously doesn't have any training standards.

Ever since I have had Comcast service (internet, phone, cable), I have had issues with billing. Most recently (ongoing since July 2015), I have spent at least 3-4 hours on either live-chat or phone trying to resolve a string of issues: Bill goes up; I e-mail or call; they tell me my promotion has expired, but they will offer a different promotion and say they will adjust my bill accordingly. When my next bill comes, it has not been adjusted. I call again; they deny that they made any deal. Initially I always used live chat because then I would have a transcript of what I was told. But in December 2015, the live chat representative told me he could not help me and I would have to call. So I called. (Incidentally, the person that I then talked to told me that the live chat agents weren't very good and that it is better to call.)

I won't get into the numerous service issues and outages. But why is a technology company's website so slow? This is what happens when you allow monopolies.

1.5.16 - I visited a Comcast Service Center in Hartland, MI in an effort to exchange a suspected poor performing Modem. It had no range to pick up WIFI across the house. (Side note and History) A year ago, Comcast sent me numerous pieces of marketing trash about how great the new NO charge modem. I finally broke down and ordered the unit. Comcast, lost the order so had to reorder a month later. Over the course of a day or two I made 5 calls to Comcast customer service to activate this unit only to become extremely disappointed but finally got it activated. (Back to 1.5.16) The desk agent suggested that the latest model of modem has the dual band and would definitely provide more range. I was satisfied with this answer and moved on to the next subject of charges.

Dvr box freezes and I've already received my 3rd bill after only one month of service. I feel like throwing this stupid x1 box out of my apartment window. I hate it. It's a ripoff... My bill is 170.00 a month for garbage cable service and no premium channels. I miss Cablevision. It was so much better.

Comcast is out of control with their prices! My promotion will be ending on 1/15. I called to get another promotion considering I am on a budget I wanted to be in the same area of monies. I was told they have no promotion at this time. Right now I have internet and basic cable paying 69$ a month that will go to 90$. Remind you 25 stations 6 to 8 Spanish, nothing against Spanish just don't speak it, for 90$. Sat on phone for hour for nothing. Poor customer service!!!

There was a Comcast service outage in my area for over 3 months. Comcast fixed the issues and adjusted my bill to $97 for the issue. They gave me an HD box, which I did not ask for, and they told me it was a "gift" for the fact that I went without service for so long. I never changed my service or ordered anything extra. Over the past three months my bill has jumped to $200, 106% increase!

This is the worst company I have ever had the displeasure to deal with! I warn anyone considering Comcast... Don't do it! You will be pushed to the limits of your humanity! I cancelled this service before it was ever hooked up. They came out to hook up internet not even knowing they didn't service my area, then when I cancelled the cable service because of that, it took me literally two whole days on hold talking to numerous people to get it done. Then they sent me a cable bill; another 100 min. on hold to get that cleared up. No customer service!!!

Have business account with Comcast and I always check on my expiration day. They always say on the end of this year 12/31/2015. When I tried to close my account they said "oh your account will be end up on 03/30/2016." I told them "What do you mean? We agree on one year, not more than one year." They said "oh you change it." I am like why should I change it while I am not using the service and add 3 months, that doesn't make no sense and they yell at me and they saying they won't close it. If I don't stay with them and pay they will destroy my credit. Is that how you guys keep the customer? That's ripoff and I won't let you abusing me or forcing me.

Comcast is too massed produced. Where's the competition? There's no extra companies to choose from. Price is right but with a lack of customer service. This is not easy if you have problems or need to talk to someone. In the near future I will probably switch to satellite. Overall I'm not impressed with them. I would rate them zero stars for service and 2.5 for customer service. Overall each customer service representative has been excellent with their customer service. Assuming you can understand half of their representatives. Half the time I end up requesting to be transferred to another.

I have been a customer over ten years and this is my first review. When service works, it's great especially the Internet. But, when something doesn't work and you have to deal with people at Comcast, some people are nice, many are non English speakers who cannot understand the problem and add to the frustration, appointments are made and missed without offers to credit account (or if they do it's $20, what for a huge portion of my day gone?), rescheduling cannot happen for a week, etc. Technicians are generally pretty nice if not totally knowledgeable.

When I went to the fairgrounds in Puyallup WA I talked with Troy that signed me up for just a modem which I was just shopping around. I did not realize he signed me up. I also talked with Steven and we were comparing prices for $99 and $129.99 package. After talking with him I was like "I don't need all the channels for the $129.99" which was a $40 differences. When I signed up with Steven for $99 I was under the impression that DIY and GSN were included in that package, but it was not. It was in the $129.99 package which bumped me to the $129.99 package which I did not want. But in the long run it would be cheaper to stay where I am at.

3 years ago, we moved to a new address and I went to the Comcast office to inform them of the move in conjunction with informing the electric company of same. Since that time we have lost our cable/internet services 4 times each because they say no one is living at the new address. Their voice auto system is terrible, taking up hours of time just to get to the part where you want to speak to an agent. Then it doesn't which agent you're speaking to, they pass you off to someone else, who then starts to ask the same opening questions, or they play the "hello, hello, are you there?" game.

Comcast is blocking One America News from its lineup. One America News Is a more conservative, family owned news network. At only 10-11 cents per month to customers, this small, family owned news service provides commercial-free news which is often never covered by the major networks who are beholden to huge corporate interests such as events in Europe and domestic issues. Comcast does however provide Al Jazeera as a news network. Comcast's refusal to carry One America News is likely politically motivated, creating a broad censorship of alternative ideas to millions of customers. (I have no affiliation with any news network or cable provider.)

During the 20 months that I have had Comcast/Xfinity there have been many times that I've called their tech support for the issue resolved. So, I looked at my phone records and see that since Nov 13, 2015, I have called or received issues. Most of the problems have been solved leaving only a few that an answer was never provided. Calls from their tech support 32 times, using 334 minutes of my phone time (at $0.29/min that comes to $96.28 in call time). In general I believe the tech support is well done, it's just that it is very annoying that there are so many calls necessary and that many of the issues are repeats.

Technician that works in Broward County, Florida came to my house this morning to find a parked vehicle in the driveway. He pulled up next to my parked vehicle. I am looking at him while brushing my teeth through my bathroom window. He parks and remained seated in his air conditioned vehicle. He then pulls out his phone and appears to be making a phone call. He Sat there for about a 2 minutes. By the time I am finished brushing my teeth and I make it to the door, there was no Comcast vehicle in view. He was gone.

I have had good service from Comcast. However, after the first bill I started receiving bills in excess of what I owed for a month. I have tried to contact them via the internet multiple times and when I am able to get onto their website either I can't contact or something else goes wrong. Most of the time I have to change my password all over again and have had to do that more than once in the same day because the system did not recognize my password.

Who is the owner of this company? He should be prosecuted for robbing his customers!!! I have the Xfinity Double Play package in which is the Internet and Phone for $49.99 per month. Okay, so fast forward. I get my first bill and I see I'm being charged for a modem ($9.99). Okay so I call them after I get a new modem and asked for this charge to be taken off after I get my own modem. Well here we are 3 months later and I'm still being charged for services/product that I'm not using. I have to call them every month to try to get this off in which the customer rep always promise that it will be taken off but NEVER does. It's still on my bill. They are also charging me for $4.99 for an in home technical support. Hmmm I let them know I DON'T need it and yes they are still billing me for this. As soon as my 1 year contract is up... VERIZON here I come!!!

Comcast/Xfinity is a complete and utter disaster. All calls are taken overseas. No managers or supervisors to speak with at all - this is non-existent. You will be quoted at one price and billed at another. Your equipment fees will increase gradually by the month with no warning at all. If you want to cancel the service or package you will be charge at $220.00 cancellation fee. Comcast and Xfinity is a complete joke and highway robbery. They don't give a damn about any of the customers. You're just a number, that's all.

It is no wonder Comcast has such a terrible reputation. First person I spoke with was from the Philippines after spending over 15 grueling minutes on the phone as I had difficulty understanding the person who was trying to convince me the "Regional Sports Fee" was a state tax (which is B.S.). He said he would transfer me to someone who was fluent in English. The second person was even worse, I couldn't understand him at all. He transferred me to someone else, also with a foreign accent who finally transferred me to someone in Michigan who I could understand. That is 4 people I spoke with trying to get an answer.

The service has been bad and lots of technical issues, rude customer service, and in 1.5 months my bill is over 800.00 and it keeps rising yet nothing extra has been ordered on my account and no one can explain why my bill is so high. I've paid 312 since November and now by next month I'm told my new bill is 500 something. It keeps changing!!! Go with satellite if this is your only cable choice.

I used to have Comcast and decided a year after switching to try to switch back. I have been through hell and back and except for one woman named Yvonne who claimed she knew what was needed to make this work, after LITERALLY 9 1/2 hours on the phone with COMCAST I got a call today from a woman named Marlene in Installation Review saying she cancelled my appointment; however, later today I got a phone call from the automated system confirming my install appointment.

The wait to speak with an live person is over 30 minutes! And to speak with a supervisor over an hour! I was charged over $70.00 for a home visit when the problem was an outside issue with my cable box not inside! I was told by an agent that the $70 dollars service charge would be removed. It never was and that led to so many other problems unrelated to this issue. You wait so long to speak with someone and each agent says that they will document but they don't. I am so ready to discontinue this terrible service that I pay so much for!

The whole thing about Comcast Xfinity is extremely dissatisfactory!! Anything we touch beginning with countless hours regarding billing to the 30% off the internet speed we are supposed to be getting is HORRIBLE experience. Comcast is confident in doing business today because of the lack of competition in our area but we will give that business to the first available stranger comes around. Comcast is a bunch of crooks and will not admit their fault, ignoring the facts of their poor technical and customer services.

If you can find another cable company to provide you with service, go with them. I absolutely detest Comcast! If I had a chance or opportunity to be able to do business with another company I would. My bill is embarrassing!

I got a brand new DVR box. While watching TV, the sound continually "skipped". I had technician after technician try to "fix" the issue. They couldn't (big surprise). I got a manager over here to try to find the issue. I was told that it was solved. Two minutes after he leaves, I experience the same problem. Comcast products are clearly NOT meant to work well. This gives them an excuse to jack up the price for their "upgraded" products that are even worse than their predecessors.

For over two weeks TV phone and some internet have been down and the Co did not say ye for days. Then after a week it was a node then came all kinds of things like we have to have a special tech and then a special license to fix then we be back up. This day and that day and this time and then time is moved to a new time then so on and so on. I send letters to the office of Tom ** and get more BS and I post on Facebook and get more BS on this and I keep getting this. And it is Sat 12/26/15 at 7:41 and was told the new time was 7 PM and it is not up more BS. This is just 1 of order no. by that office (**). This is great news and a big cover up and conspiracy and Co will not say ye. I ask over and over. I get working on it. I was told by a inside member of this Co you stopped working for 3 to 4 days from the 23rd on, will not be back to the 28th and do not know how to fix this and looking for help from outside companies from FL.

My Triple Play service was down when I came home from work on 12/23/15, because a tractor trailer came down my street and tore down the low hanging cable wire from the street to my house, that Comcast has promised to fix for 9 months but never did. Technician came out 12/24 to fix. Ran a new wire from pole to my house and connected. Came home from work and nothing working. Tech support said there was no signal coming from my cable box & modem. Called Comcast at 2 pm and they said nobody can come out till 12/27 to repair. Had no cable, internet, or phone on Christmas eve or Christmas day when I was home, because of their laziness.

I upgraded my service from the starter to preferred. Quick and easy process! I received all channels on the main box but not the secondary/DTA box. The 1st representative scheduled the technician to come out. I requested a service discount during the call. He said he would leave a note on my account and told me to call back after the technician visits for the discount. A helpful technician comes out. I call Comcast back. I was told by the 2nd representative that I needed to upgrade the box to receive all channels. Extra charge... of course.

I pay so much for Comcast and their so-called premium channels. The "FREE" movies from premium channels are very outdated and limited. If there are new movies they're either documentaries or movies that went straight to video.

Jan 2015, I called to cancel my Comcast service because I thought the price was too high. I didn't watch much television, but was paying 250+ a month. With options like Apple TV, I thought I would lower my costs. The Comcast sales rep said to talk to their "Customer Loyalty" representative. To keep me as a customer, they presented a price that was reasonable to me, though I didn't much like agreeing to a 24-month deal. For 12 months, I paid the much lower, agreed to amount, around $130, as I recall, but then suddenly they raised my rates to $244 a month.

Comcast is a piece of **. They false advertisement. Be advised they will ** rob your money and their customer service sucks. They hang up the phone every time I call. I'm sick of this and the only reason I even rated it one star is because that's the only way I could rate. Y'all gonna go out of business 'cause I'm suing. Have a nice day!!!

I called on 3 December @ 0845 and talked with Toni. She was very nice/courteous and scheduled our home to get the Comcast HD preferred Plus Triple Play. I conveyed to her my time is limited and she assured me Comcast guaranteed a two hour service window. We scheduled my appointment for this morning (Tuesday, 22 December from 0800-1000 hrs), I took the hours off of work to be at the house. At 0955, the supervisor of the service technician called and said they'll be running late sometime after 1030 hrs. I cancelled the appointment as my first impression (my first Comcast experience) was Comcast not honoring their guarantee two hour service window. I work at a large hospital, where there is a high rotation of personnel. My office is one that helps new people about a variety of services in our local area (water, electric, cable, etc). When asked, I'll be sharing my experience about Comcast.

This is literally the biggest joke of all time. I've unfortunately have had Comcast for going on 10 years and the service is horrendous. Every time I've moved its been a huge issue. This last time I called to transfer my service on Dec 8 to do the self install and to be set up when I moved on Dec 19. They told me I was all set but would likely need to call and activate the equipment but said I could keep my current DVR box and all my current equipment. Well Dec 20th I call to activate only to be told I need a new DVR box (less than 12 months old) and then I attempted to call only to be given another run around saying that in fact my service was not transferred.

I called to transfer my service from AT&T to Comcast. The service was for internet, cable and telephone. The technician was supposed to call me before he came. However, before he called, the idiots disconnected my phone service from AT&T so when the technician did call, he wasn't able to get through. He thought I wasn't home so he didn't come to install the service. HOW THE HELL COULD THESE STUPID MORONS NOT KNOW THIS COULD HAPPEN? So I called back, spoke with a supervisor and was told that the earliest they could come back was in a week. I told them to go ** themselves.

I've had slow internet access and decided that I'd try Comcast. I went online and saw a deal that included Internet (29 Mbps) and 5 major channels for $45 a month (no term). I ordered this online and found that I had to pay another $9.95 for a self installation kit. Total of $54.95. I am very handy and have already installed my service for DirecTV. I received the installation kit. Then received an e-mail that I am being charged another $161.58 that included a one time installation charge of $109.95 plus $44.95 for the monthly charge and taxes. No one said anything to me about this one time installation charge.

When you enter a number into your remote, such as when changing channels, should you have to wait for each number to show up? When you press the button for the previous channel, should you have to wait, sometimes as long as 5 full seconds, for the selection to show up on the screen? Five seconds doesn't seem like a long time until you realize how often you use your remote and that this lag is across the board. Everything you do with the remote has a wait time before it happens on the screen. Don't even ask me about on demand. We pay $160 a month for TV, internet, and home phone, and we get no DVR, more commercials, and we wait in line every time we push a button.

Our Comcast services have been out since Friday and the rep said she scheduled an appointment for a tech to come out this morning between 10-12. I got the automated call at 9:50 to confirm appt and two minutes later I get a call saying the appointment was completed but no tech has even came yet. Have been sitting in my living room for hours waiting and no one has knocked on my door. When I call to report this I get run around and told they would reschedule because they have no one available. I take online college courses and I have assignments due before midnight Sunday. Now my grades are going to drop due to inefficient workers at Comcast. Thanks for allowing me to pay for no services and my future failing grades Comcast!!

Comcast is completely unbelievable. I am just in shock with how much trouble I have had with this company. In no way ever will I recommend them to anyone. It started off with me wanted to change to Comcast from WOW. I ordered a self installation kit. I had troubles installing it so I called and talked to tech support and after trying to solve the problem they decided that a tech needed to come out. They couldn't get a tech out until a week and a half later. When the appointment arrived, no one showed up. I called once again and talked to customer service and they set up another appointment for a tech to come out in a week. That person never showed up. So after two and a half weeks I still have no service. I called customer service for the third time to cancel and ship my equipment back. They asked me if I would give them a second chance and they would send someone out for free to install it.

I have been forced to use Comcast for my business in two locations only because they are the only internet provider in that area. They are terrible. If you have another option, use it. They took 3 weeks for my first location and 4 weeks for my second location to connect service. They send someone to check to see if the building has cable service available and then a week and a half later, they send another person to see if it has a cable outlet and a week or two later, they bring you the equipment. Really? I don't know about you, but internet access is imperative to my business. They initially closed the work order because their GPS didn't show my address. Come to find out, they had the wrong address. You can't get anyone who can make decisions, to answer their phone and they don't return calls. They have hidden fees which is probably to cover the three people they send out to look at the same thing. I wish I had options. Best of luck!

I have been a Comcast customer for years and after some recent changes, I am questioning why I have been a customer for so long. I started out with a simple need for higher speed access with a dedicated IP and was told by Comcast that the Comcast business class account was the way I had go. I was then subsequently told that I had to move my phone and internet to the business class account for the contract. Leaving me with Comcast Xfinity cable. Which I made the changes under Comcast's advise. Now with two accounts (Business & Home), paying very high fees for both and not getting the dedicated speeds offered or reduced rates that were implied, I wanted to try and find out my options.

Re-signed up for Comcast due to a package that was offered including 140 hd channels and 150mbs for 87 dollars a month. Come to find out they only signed us up for 75mbs and now won't change it since I found out outside the 30-day window. Completely lied to us just to keep our service. I will never sign up with a Comcast again. Although CenturyLink is incompetent, at least they never lied to us.

I ordered tv, phone, internet and security in Aug of 2014. They told me I would be under contract for the security system I agreed. The bill was really high so I called in April to have it lowered. She said no problem I said I could take the phone in DVR off. She said no I couldn't because I was in a contract. But she did say she could lower it by 5,00. I said whatever at least that was something. Come to find out they renewed my contract and am now stuck with them until April 2017. I say that they did not tell me they were putting me into another contract. But they basically told me tough crap. I hate this company, please do not ever use them. There are other companies out there...

A year ago I transferred my Comcast account to my new home. At that time I was told by the representative Comcast was running a two-year bundle package that would have me paying less than I was paying a month. I was told the monthly rate would not change in the two years. I even confirmed that statement twice with representative before agreeing to the two-year bundle contract.

Most recently, Zach, Technician #** came out at my request and gave me a new X1 set top box and remote. They are awesome and as long as you get a 'real' Comcast Staff Employee out vs. a Contractor, your chances of having problems after they leave are reduced to about 1.0% vs. 99.99%. So, Zach is a Comcast employee. Extremely nice, efficient, cordial and just all around a good guy. He knows what he is doing and he does it. Unfortunately, this is beyond his control, but I had over 75% of my previous set top box filled with shows and movies I had not made it to yet. Zach assured me that these were in the 'cloud' and that they will load shortly.

I'm mad as **. I open a account with Comcast on 12-10-2015. They came and put the cable on 12-14-2015. I was told by them that they will charge me for everything on January 8 and now my account popped up on my tv saying a balance of 145 is due on December 31, 2015 plus $200 on January 8. How the ** y'all stealing ** gonna charge me already when I just got the ** cable.

I canceled my service because we moved away. We only used one week service for that month. We returned the equipment the next day after calling to cancel. That was mid July 2015. Two months later, I called to follow up with them because I never see a check from Comcast. The agent said she will start to process the refund and I will receive in 4-6 weeks. It never happened. Today I called again, I was told that it was never processed. The agent said he is processing now. I asked him, "Should I call back in 5-6 weeks?" He said "Yes, please do". For only one week usage of that month, I am going to receive 1/3 of monthly payment as refund; my time is worth more money than dealing with them. To me, this is Comcast's strategy that they make you to beg and beg. Honestly I don't know if they are going to refund at all. I am giving up, for sure. I will never, ever use them again. With today's technology, we don't really have to have Comcast.

2 days before Thanksgiving 2015, wife calls me telling me cable is out. I call Comcast 'promising' to pay when I get paid. They then LIED (assured me) that services would be reactivated. After SEVEN (7) hours of checking connections, calling customer service over & over & over & sheeesh... I turned in the equipment same day of being lied to & STILL getting CHARGED for a service I am NOT receiving 30 days later. HELLO??? GO DISH and its A LOT better OVERALL.

Called and ordered the new DVR box and they were very nice, said they would send it in 3 to 5 days. Never arrived. So I called again and they said they would send it priority mail, but I had to be there to sign for it. Guess what, I waited all day on a vacation day and it never came. Called them again and they said they did not send it. They then suggested that I go to the Comcast store and get it myself. This store is at least 45 min away. When I asked for a supervisor, I was told that they were all in a meeting and that I should believe that. They have to be the worst service company in the US.

I disconnected my service in February of 2013. That's right. THREE years ago. I returned all equipment in person and it was confirmed that it was cancelled. I have asked for the refund of $51.35 that they owe me. I get a statement every single month (for THREE years) that tells me they owe me this much. But I do not understand why they will not pay it.

I called in on Friday 12/09/15 to speak with someone about my cable service. Comcast had disconnected it and I wanted to get service restored. I spoke with a gentleman who advised me that the total to pay was 308.52. I advised that I would discuss with my husband and call back. After speaking with my husband, we decided to go ahead and pay the bill. I called back into Comcast and spoke with a lady. She advised me that I could pay the 308.52 and my service would be restored within the next 5 minutes. After giving the rep my debit card information, she placed me on a brief hold. She then returned on the line and said okay we have processed your payment for the 308.52, but unfortunately we cannot restore your service until you pay 196.00 and some change. I said that this was unacceptable as she advised all I had to pay was 308.52.

For over three months now, the townhouse community, City View, we have had outages, scrambled tv shows, access to on-demand scrambled. iDVR programs and the screen gets scrambled. All the neighbors have the same issues.

I had my service in Kennesaw GA terminated on March 25, 2015, because I was moving out of state. I mailed my equipment to Comcast using the UPS store # 1998 on Cobb Parkway. I was due a refund of $93.46 and was told it might take up to 180 days to process. I called Comcast on October 2, 2015. Rep told me it would be 4-6 wks before the check went out. On November 24, 2015, I called Comcast and spoke with a very nice representative who told me the refund had not gone out because Comcast shows I failed to return a piece of equipment and was being billed $50.00 for that. I told the rep I did return the equipment via UPS store # 1998, but I do not have my receipt because I lost it during the move. This representative opened an investigation, gave me the investigation number, and told me it would take 5-7 days for the UPS store to conduct an investigation, and then Comcast would contact me.

It is the worst cable company. Always they tell you are in a promotion and the next year the rate will raise. It is a very disorganized company and do know how to steal the money.

I do not have a choice except Comcast now Xfinity for TV Cable service. It is VERY expensive and does not even work. On a daily basis I have to UNPLUG my television sets in both the family room and bedroom to restart my programming. This can take as long as 15 minutes to power back up. When attempting to record, replay a record or just change channels, the picture will freeze. Exit or even turning the TV off and back on does not help. The only thing that works is unplugging the "red tipped" connection at the back of the box. Comcast/Xfinity is a total waste of time and money. Angry and frustrated customer.

Do not get Xfinity through Comcast. Our family has been long time customers for years and now they're saying I owe them over $300. The other day it was the most for $500 then 288. When I paid up each month on my bill they promised me all kind of free upgrades and then they keep charging me more and more and extra payments. Each month it's a nightmare and then you have to spend all day on the phone and talk to a manager and get nowhere. I ended up cancelling the service.

Jon **, a door to door Comcast salesman, shows up to my house asking if I want to upgrade my services. I decline. The next day, I see a confirmation email from Comcast stating a 100 dollar increase to my bill. Why? Because this guy apparently thinks no means yes. Shady. If this guy ever shows up to your house or you get a call/email from him, hang up and watch your account closely.

We called Comcast to see what a new service contract with us would cost. After agreeing on a TV service contract which included the game channels, we signed up for their service. After service was installed, we found that we did not have all the channels we signed up for. And after many calls and being transferred from one person to another, we were told "sorry you should not have been given that package for that price, it was a mistake." We then had to pay additional to get the games for our business for the weekend.

I would never use them. I live in a apartment and they are the only service available here. I will lie to you and tell you with the service after the first year your bill will go up to this price. Right before that happens they add new yearly fees to it so your bill goes up even more. I had one late and they charged me a late fee two times. On top of that the Internet and cable goes out all the time. I would never use them. I can't wait to move so I can change my service to Verizon. I have to pay 167 dollars a month for nothing. I have no movie channels or anything special with my package. I would like to let you know you are a horrible company and if I didn't need your service for school and my kids I would go without. You take advantage of people and don't even care. You should stop and think about single family homes that need your service for school to make their life better. Comcast worst company I have ever had to deal with.

Constantly trying to raise my bill. When I tried to close my business account: The phone queue was terrible, and after hours I finally got to the right person that asked me endless manipulative questions for about 10 minutes. It finally culminated in them saying I would be charged for the next 60 days unless I got my landlord to send a "Notice of Vacancy". Thus I now had to depend on my landlord to do their job, which they did. Also, with all my phone calls nobody mentioned the return of my equipment. When I called today to see if they received my landlord's letter, they wouldn't give an answer other than my account was cancelled. I still don't trust that they won't charge me for the next 60 days. Also, after speaking to numerous agents, it was Me that brought up the return of the equipment. After me asking, I was informed that I would continue to be charged for the equipment. (However they did nothing to warn me, or tell me where to return equipment.)

Comcast came to my house to install TV, cable, and phone service 10/15. The contract technician said he had to run all wiring around the outside of the house. I wanted to be run through the walls and he said it was not possible. He also told me it would cost $60 for the wiring and then charged me $90. I questioned this and his response was "I was wrong in the quote I gave you". He had me. When he left and I looked at the job he did it was pitiful. Where he had drilled outside and inside the house there were holes and paint removed. I have talked to Comcast numerous times and I get nothing but bull. They are always going to take care of the problem and then nothing. They turned this over to their insurance company who denied the claim because the damage was done by a contractor and not a Comcast employee. If you have another company to supply these services do it and save yourself a lot of aggravation.

I am a full-time student-athlete at Wayne State University. I have used Comcast as my primary cable and internet provider for the past 3 years. Up until the beginning of Summer 2015, I have had numerous issues. My bill began to increase without any notification whatsoever and anytime I tried to contact Comcast, I would either be stuck on hold or talk with someone who promised to correct the issue. I must have been told what "I wanted to hear" at least three times. Never did I see a change in my bill or services received! Because of this and my busy school schedule, I chose to downgrade to the lowest offered internet service as well as drop my cable service. I called to do this and was yet again told that everything was "A-okay" and never did the bill or services change. I felt incredibly unappreciated as a customer and I was tired of being manipulated by Comcast.

I've had Comcast for 6 months now. I had the HD package for 2 rooms. I first called to take off On Demand they refused then tried to give me a 30% discount on one bill. I refused. He told me to go to my local center. The second time I call because my second room box only had cable they told me I needed to take it in for service. He offers Starz as a free sorry after no help. Clarified free. Well I call again because my bill is now $224! He ADDED STARZ AS A PACKAGE AND A PHONE LINE. The lady says "Sorry we cannot take your package off after it's done." So I say "OK cancel it." Of course they can change it back then but after I pay this bill that was supposed to be FREE. He should pay it! No discount or nothing for his fault. She gives my basic package back locked in for 12 months. This is not right to do to your customers. If it wasn't for fast internet I would be long gone. Always trying to scam money. Shame on you.

I recently contacted Comcast Customer Support via chat in effort to family in desperate need out. This resulted in spending over two hours chatting with 4 different representatives including at least 2 managers and getting absolutely nowhere except a corporate runaround. I have learned of a single mother of 6 two of which are newborn twins, and all of which are elementary age, who is going through a divorce and the father is providing support. This woman was recently laid off of work for a few months but is now back at work. She has fallen behind in all of her bills and recently Comcast has cut off her internet for lack of payment.

I negotiated a better service plan with Comcast on May 7, 2015. The rep on the phone explained that I would be entering an "agreement" with Comcast, and that early termination of my plan would result in a fee. At the time it didn't sound unreasonable so I verbally agreed. After May 7, 2015, I never received a contract in the mail or via email from Comcast. Nothing was signed or recorded. On approx. November 17, 2015, Comcast dropped the YES network from the channel lineup. Part of the reason why I have Comcast is because of the YES network. On December 1, 2015, I received an email from Comcast outlining my Comcast Term Agreement. The agreement is in fact marked with an installation date of May 7, 2015. It also states I have 30 days from May 7th to cancel the agreement without penalty and that Comcast can change the channel lineups whenever they want. But now it’s December 1st.

We are a business company. I called Comcast to get internet, phone and cable service and it's been over a week since the business agent told me they will call me to make the appointment for the installation process. I'm still waiting for the phone call. I am disappointed because this is a big company and they have a poor customer service and delay too much in making the process. They should care and value the customer more now that they are humongous. I won't recommend Comcast to anybody never ever.

Besides the bill going up almost every month despite being told it will remain the same, it is impossible to get the account changed into my name. I have owned my own home for over 10 years, have a high paying full time job and an excellent credit score. Despite this, they want me to drive down to their office (which is 30 minutes away) with my ex and show them proof of my residency to get the service switched into my name. What a disgusting insult.

I called Comcast to fix the TV service. After a long time going through the steps to get the TV working the support lady on the phone said that she has to send a technician to fix the problem. I asked her if there is any charge for this and she said "No we went through all the steps to fix it, there will be no charge for the technician." The technician came out and fixed the problem then they charged $70.00 on the next bill!

No words can describe how terrible this company is. They suck so much, and they suck so hard. My day usually can't be completed without having trouble with their internet. BTW if you have both Tmobile and Comcast, then congrats, your life will be destroyed by these two. Comcast charges me $80 dollars a month for my internet, and I get ** signal all the time. After a chat with a rep, they agreed to reduce $3 a month and pumped my speed to 105 mbps. Well 105 my ass, I'm lucky if I can get up to 20. It is not a surprise to know that Comcast is one of the most hated companies in this country. Please, please, please do us all a favor. Go out of business already.

We do not have phone or internet service. I spent 6 hour contacting Comcast... To get help. They could not offer help until the next day. Our family cannot be without a way to contact 911 due to medical issues. They said they would fix the problem. I finally got a hold of them 4 hrs later to be told they said they could not fix it for 2 days now. So my family, whom has protocol for a certain medical emergency has to be without any way to contact medical services for 2 days. After asking them to tell me that was ok for my family... I was told "sorry for the inconvenience." They are horrible, ** service. The only good thing is the actual technicians are very nice. I have printed our chat so if something medical happens... I can contact an attorney.

Trying to have Comcast set up my internet was beyond frustrating. It took them 2 weeks to get to my house the first time. Then another 2 to come back to fix it because they couldn't install the first time. Even after the 2nd time they still couldn't set it up. They always said they would call back and never did. Finally after the 2nd time of coming and saying they would have to reschedule then never called me back, I finally called them myself, spoke to at least 6 different people for over an hour and still got no answers as to when it would be fixed. I ended up canceling the entire thing out of pure frustration. Needless to say I will never go through them again.

So after being a customer for years. And having the same problem multiple times I contacted the customer service president whom was super nice. Got the issue fixed. Now about 8 months later we are dealing with the same issue. They have found some silk way of saying I missed a payment. Which I never did. And also now my bill has jumped about 50 a month. I wish there was a different cable provider. The big issues are billing and their customer service.

8 scheduled tech visits to correct a problem with internet/tv connectivity. The techs only came to five of the visits, 3 visits were no-shows. Each technician referred the work to another tech. The last technician was a subcontractor who ended up resolving the issue offline (I was at my wits end). I was on hold today from 10:14A - 11:35A. Getting bounced around just set up a payment. Imagine being hold for over an hour to pay them and they couldn't service me. Completely unacceptable! Comcast knows it has a monopoly on the cable market. Therefore, the numerous complaints received mean NOTHING to them because most customers, like me, don't have another cable provider option available. I wish another company would come along that could grow larger than Comcast, be available to remote areas, and move them out. I bet customer service would improve then...

Connection is almost never up to par. They claim their speeds to be insanely higher than they actually are. Connection in inconsistent and has never satisfied me. Online gaming is often nearly impossible without latency issues. Had better connection from Starbuck across the street than from my home network, using Comcast's own router! Have called multiple times to have it fixed. They usually do nothing about it or send out a technician who says that there is nothing he can do about it. When I complain, the service will get back to an acceptable level, only to go back down a week later. Almost like I am being throttled or limited in some way. Would recommend literally any other service.

So I moved house a month ago. Transferred xfinity service plus ordered home security. Paid $720 bill for security gadgets, old address bill and new address bill. Comcast 'attached' money to old address and gave me $600 credit at address I no longer live at. Demanding that I pay bill again for new address as no record of receiving payment there. They cut me off today.

How does someone wake up in a good mood. Call Comcast to try and correct their bill in order to make a payment... to CANCELING THEIR ACCOUNT?? Here's how? I call and speak to several "customer service" reps. 2 hours (or more) being transferred from agent to agent (at least 5 different people I spoke to), the one transferred me to the wrong department (at least their consistent in something: providing less than the worst customer service). I received different adjusted amounts almost every time I spoke to someone new, just to end up being disconnected from the automated system TWICE. Then tried paying my (new) amount online. Just to see that it was not changed at all. Called again and my account balance was back at where it was in the beginning!!! I've never had such beyond horrible customer service from a company in my entire life.

Comcast Customer Service no good. More 3.5 Hours on hold for transfer service Moving to New Address.

I disconnected my Comcast Service in Early October. I have a refund of 93.45 due me at this time. I have received 2 bills stating the credit on the account of this amount. I have made 4 or more calls to a Call Center to get information about the refund and when to expect it. I have been told many different things about this with no resolution to this problem. I have been numerous Refund Ticket Reference Numbers with no results. I have emailed complaints and called and no resolution yet. I think our calls are sent to some far away call center where they barely understand what the request is. I am very upset with the service I have received from Comcast. No other choice of service providers here in Knoxville, TN.

My complaints with Comcast is on their Dishonesty. I was stuck with Comcast because I didnt have good enough credit to go to AT&T. But now I do. Comcast cables receptions for the ON Demand sucks. There is always problems with loading it or youll get a lot of messages saying... "Sorry unable to process your request... Blah blah blah. Please call your exfinity pro." Those of you who have Comcast know exactly what I am referring to. They charged for a service that doesnt function properly most of the time. Youll end up wasting an hour or so unplugging the box and calling them. An hour of your time that you wont get back.

I spent almost 4 hours (in 1 day) on the phone with Comcast agents. Each person I spoke with told me something different. None of them could tell me where my charges were coming from. My ticket made for charges back in July was "resolved" in their system but still showing up as a charge on my end 4 months later. I tried to cancel my service with them and couldn't even do that! I never write reviews but this is one I had to write. I actually have to go into a Comcast tomorrow and hopefully can get this resolved and cancel my service.

I requested the advertised cable tv plan for $19.95 for each service of cable tv and Internet. What a waste. You get about 140 Channels but 76 were radio and close to 100 were infomercials and sales. Totally useless, the Internet was terrible, they're claiming faster speeds, not so, the Internet could not even service my EPrinter. I went back to AT&T and got Internet Elite up to 6 mbps and it works great, I also got Directv (satellite) and that works very well even when the weather is bad. Xfinity came to my home on service calls 4 times and still could not get it right.

I contacted Comcast for my business internet because they were one of only two offered in the area. I only need to service for a year so when I contacted them for the pricing they of course wanted to sell me telephone and television to go with my internet. I explained to them that my phone is VOIP and that we don't need a television to distract the workers. So we arranged for the service to be installed the next day. When the installation person arrived to install all 3 services, I informed them we only need internet. I was directed back to customer service who told me I would have to wait 3-4 weeks to get a new installation date but if I called once it was installed I could get the other two services deleted.

After almost 2 hours with five different reps and explaining my situation five different times and waiting at least 20 minutes to speak to each one I was ready to pull my hair out. My service was never put on seasonal and I spoke with a rep months before to correct my service and was given a ticket number with the reassurance that all was straightened out in billing. I only had to call a week before my arrival back to Florida to reactivate account. I called and was jockeyed from billing to collections back to billing back to rep back to collections, each time having to start from square one explaining the problem. NO COMMUNICATION between departments. WHAT A MESS!

Had to call 3 times approx 2 hrs total to simply TURN ON my internet. I had my own modem and everything. Had to cycle through 3 people before someone knew what they were doing. They were trying to scam me by saying I needed a tech to come out to hook up my internet for me ($115)... Unacceptable. Every time you call you are automatically greeted by an automated system. You can not get through to a person. Period. You have to waste 10 mins of your life talking to a computer to speak to an agent.

I've had 3 major issues with this company in only 6 months of service. I'm not one to complain about minor things like temporary outages either. First problem is the internet speed we paid for (150MB/s) was far less than what we got around 30mbps (couldn't stream a YouTube video if that paints a picture for you). Second the service technicians that were suppose to fix this issue because complaints were issued community-wide resulted in absolutely no improvement. As far as the television I have the very basic and wanted to upgrade to get some sport channels. Called in they said there was a promotion and I confirmed that these channels would include what I was wanting. Well that was not the case. After hours of troubleshooting they realized the package didn't include what I wanted and once again did nothing to correct the issue.

I've been a Comcast customer for three years. After the 24 month honeymoon, I watched my bundle rate creep up to 189$ per month. Last month it jumped to 224$. I have EcoBill with auto pay, which means I never see my bill. I called them to get an accounting of what I'm paying for. After going through two different people for an hour, at the end of it, I was denied an accounting of what I was paying for. I turned off EcoBill but will not likely find out my history unless I take legal action, which I feel I must do. I write this as a warning to current and potential customers, I believe that this monster is too big to be concerned or affected by poor customer service.

Comcast billed me for an extra box. I called and got that taken off my bill. They also disconnected the box that I am paying for. I called and four hours and four disconnects later and I am still without service. Not only that, but no one understood what I was saying. I kept saying you disconnected my service by accident and they kept saying we can fix your bill. Huh? For all you Comcast people, go to Comcast.com and send an email to the VP of Customer Service Tom K. Someone from his office gets back to you right away and solves your problem. It's a shame you have to contact Corporate to get issues resolved but at least Corporate is responsible.

Comcast is a monopoly in many areas. Why are they not regulated like one? They should be a utility because they would never be allowed to treat people as shabbily as they do. Their customer service is rude and antagonistic.

I had to spend about seven hours either on the phone or on hold with a representative. I had called because I needed to have my equipment installed, I already had the equipment that I picked up from Comcast. To make an appointment I had to get a manager on the phone to speak with me. He told me I wouldnt be charged for the installation. I waited around the whole day of the scheduled appointment. No one showed up. They canceled and didnt call my phone. I had to call back to customer service so I could reschedule the appointment and they told me there was no previous appointment. I was a bit frustrated by then. Only because they told me they couldnt get me anyone until Sept 12 and I was calling on Sept 3. I waited patiently until Sept 12 for the service.

My cable phone and Internet has been out for 4 days. They said the earliest appointment they had was Wednesday when it's been out since Sunday. Customer service in Asia and other parts of the world except united states! He didn't show up on Wednesday and then called that there was nobody at home! Frustrated called then they lied he is on his way back we escalated the call! Hmm no one showed up that day! Being with Comcast for 12 years it's time to take my money elsewhere.

I know people rarely write about the good so I want to be fair. The young woman who helped us exchange our old modem was not only pleasant but helpful. She looked at our monthly rate and repackaged us for less. For that we are grateful. Otherwise customer service is quite poor. The male receptionist was not sympathetic to the fact that we were on the phone last night twice, each time for 20 minutes only to be told the first time to leave a message. The second time they just hung up. We spent another 1.5 hours on the phone but it was because the tech was trying to figure out why the new modem does not work and cut off phone and cable service as well. Turns out this is a defective modem that was previously issued to another customer and we have the password to prove it! Did I mention this is our second visit in two days and instead of an apology or the pretense of caring they are making us wait AGAIN.

No phones service for 4 days. No internet connection for 2 days. Nothing for 36 hours when power went out. What if I had to call 911? Suck suck suck. Comcast sucks. I can't believe this is what we have to work with in this country.

Loss of cable and Internet service on Sunday afternoon. First available appointment 2 days later, technician fails to show up and appointment rescheduled without notice or consulting with me. Technician fails again to show up for appointment. Customer service helpless, can't do anything except reschedule again and apologize. You would think they try to put some effort or prioritize repair... not at all. They don't care. Regret switching to Comcast. Had DirecTV and ATT for 2 years prior without any issues. Bottom line don't switch to Comcast. Unreliable service and repair. Don't bundle cable and Internet with same company (although might be cheaper)... If you lose one service you lose both.

Extremely dissatisfied. I paid 111.46 for my service they then said I owed a 50 deposit which was never discussed when going into the store. Once I spoke to the corporate office they said the issue was resolved. It was their fault for the mix up and my cable would not be cut off. Now a week later my cable is cut off!!! I am extremely pissed at their billing process. They are always trying to screw someone over. I am going to switch over to Dish or DIRECTV.

Why don't we have rotten apples that we can click instead of stars? This company does not deserve one star. I have had the misfortune of having to be a Comcast customer for almost 9 years and it has gotten worse and worse every year. Countless times I have talked to their customer service agents and been promised X bundled service for Y amount and NEVER once has my bill been what they have represented it was going to be. I just got off the phone AGAIN because after being promised in August that my Preferred Triple Play XF bundled package would be $160.87 per month going forward, it was: $183.42 in September, $180.75 in October, and $208.09 in November -- notice a trend? We do NOT rent movies, so this was supposed to be a "regular" bill.

Comcast got the system working properly without having to change to HD service. Still the voice remote control issue was never resolved.

I had scheduled a service call with Comcast cable to have a new line installed. Everything went well and at the end of the installation the gentleman offered me 6 months of HBO free. I was instructed to wait 24 hours before it would work. The next day we were able to watch HBO with no problems. About a month went by and it stopped working. This morning I called to ask why I was unable to watch it anymore. The woman I spoke with was friendly at first and after explaining my situation she became very standoffish and rude. Making me feel as if I had lied about this offer.

I just wasted the last 4 hours on the phone with Comcast and they are always giving you the run around. I have no choice but to have Comcast because there is no other service. Anyways, I just want to speak to someone who lives in the US and not overseas somewhere else.

My initial service with Comcast was during a promotion, however each month the price increased resulting in me contacting the company over and over again. I finally just paid the increased price until I received a bill with a $76.54 increase. I decided to cancel the service and brought down all the equipment on my bill date to avoid an additional charge. However, next month I received a bill for $48.80 and was told that it was a charge for 5 days prior to my bill date and that my use date and bill date were different. I was also told the promotion I was on was over and that's why the bill increased so much (no advance warning just the increase the next month).

I lose service at least 3 times per day and need to reboot box code always RDK-03030. Have had to contact them 3 times with this issue have had tech to my house and changed box nothing works then tech says they are having trouble internally. Well why are we the consumers paying for a product that is not 100% functional. We should of been told of the issues instead of them selling it to us like it was a dream system. Yeah it is a dream cause it doesn't work correctly. I have to spend an hour or so everyday fixing this issue. Well comcast I get paid 19 dollars an hour how about paying me for my time.

In the last 2 days the cable TV and Internet has gone out. The weather has been great so that is not the reason for outages. I have called and been put on hold for half an hour then I get a representative from India that can hardly talk! I pay my bill always way before it is due. I want credit and better service!!

Comcast is always invoicing me with rate increases and no explanation, expecting me to pay up. I have to then spend hours on the phone trying to re-adjust my bill because Comcast customer service is like talking to a wall in a desert in a sandstorm. I find this insulting, as if I am so dumb and lazy to pay their out of the blue price gouging increase. With every payment I resent Comcast more for the worthless, greedy, scumbag company they've ALWAYS been and will ALWAYS continue to be. Someday, another provider will step in and easily undercut this pathetic eye-poking excuse for service and with even more easy undercut their knife-twisting greedy pocket scraping.

Had Dish Network for 15 years and had to switch to Comcast for tv. Horrible customer service, the lack of communication with the sales dept to the service technicians is ridiculous and non existent. Took two weeks to even get two tvs working, now they sent out a technician to do our remaining 5 tv's and he knew nothing about what we needed done. Worst experience ever.

Comcast claims I owe the money for a bill but I do not. I sent an email to them saying I do not authorize them to charge my credit card. They ignored the email and tried to charge my card and claim they did not receive email. I resent that same email. They showed up on my property twice to collect on false info. I told them they are not allowed on my property and they said they are allowed on my property any time since they said I owe them money. Every time you talk to them they are rude and change their story. This is months now and I keep proving everything they tell me is wrong. After I do so, they do not answer me. They sent a final bill but took out what they are charging me for. Now they are sending me to collections and try to ruin my credit. All on false info. This needs to stop.

I've had Comcast for a number of years now and each year it gets worse and worse. You can be watching a movie or a football game and then all of the sudden you have nothing. If it's not that then the tv will start pixelating (those little digital squares that cover the screen). It seems every other week it is something. I have a 2 yr agreement and I will call, if I can get through, to cancel this agreement. It seems to me in order to hold you to an agreement they have an obligation to provide good service. At this point it is terrible.

My cable box was not working. It is telling me to call 1800 xfinity. I have been trying to call for over an hour. The phone number gives a busy signal. I also tried calling 1800 Comcast and that line is also a busy signal. The worst customer service! I cannot give a receipt or order number because I can't get through to even speak to anybody.

Comcast has the worst customer service in the industry!!! Hands down. Cancelled services with them after 10yrs, due to moving and didn't care for the service much when I had them. I did have a balance (who doesn't they're so damn high), that I was paying on prior to moving. I made a payment in Oct, and just received a collection notice for none payment. Called their office of presidents dept, which is a recording and left several messages and no one has called me back yet. Called back to their customer service dept. Got another one of their incompetent reps, who said she was transferring me to their collections dept; she transferred me to a CORRECTIONS facility. Comcast doesn't have a collections dept; it's through a third party.

Comcast is the worst recently! My first complaint is they quote you for a package and the bill is consistently higher than the quote (NEVER LOWER)! Buyer Beware!!! Plus I barely can understand the customer service rep - always farmed out overseas... Second I upgraded to the X1 package and had to wait a week for the appointment (which I can deal with). In the interim they somehow disconnected serve on 3 TVS! I ended up wasting 2 hours with a customer service rep to reactivate those TVS. I'm not sure about you, but I don't have 2 extra hours to waste on their mistake - I complained - NO COMPENSATION for my 2 hours that I will never get back.

I've cancelled my Comcast account. Cable boxes don't work. Functions on remote are inactive at this time. Internet not functioning at all. DVR playback stops every 15 minutes at least. Sometimes more often. Three hours on the phone and three tech visits later NOTHING is fixed. I'm done. Switching to DIRECTV. I've had Comcast in Tucson since 2009 and it has become worse every year while the prices go up. Why does a company like this have a monopoly on cable service in this area?

I had just a terrible experience with Comcast tonight, and I want to share it so others hopefully avoid the same mistake. Comcast has utterly terrible customer service. I've been through this with them before, and foolishly went with them again when I moved to my last house (7 years ago). It's tough when there's not many options to choose from. But anyway, I moved out of that house recently, and called to cancel my service. My contract had long ago expired (I think it was a 2 year contract originally), so I figured, no worries, right? No early termination penalties to pay.

I've had Comcast internet for years because of their high speeds and never had much problem with it. In June I decided to include their TV as part of a bundle. Since that time I have had many problems with the service, especially related to pausing or rewinding live TV. Someone in the household may need my help for a few minutes or UPS might ring the doorbell to deliver the package. When I return to the TV and try to rewind the last 3-5 minutes the service often freezes - I can no longer watch ANYTHING!

Moved from Atlanta, GA (Comcast service for 5 years) to Hattiesburg, MS with Comcast service and the movies I purchased on the DVR were not transferred to my Comcast service at the new location. Comcast refused to offer a credit for the movies on my new account and there was no "cloud technology" in place that would allow the movies to be transferred, so although I purchased something with Comcast and still remain a customer, I no longer have access to the movies I purchased. I want a Comcast credit for the movies I purchased over the course of the 5 years that I was a customer... an associate informed me that from 4/2014 to 4/2015 there were 5 movies (approx. $100) so over the course of 5 years, you do the math.

I signed up for xfinity bundled services almost 90 days ago. I chose the highest package, and was told I would get free installation, and a $250 gift card that I would be eligible for after 90 days of service. My husband downgraded the package, and was told we would still get the same offer. I was charged almost $400 for installation. It took me calling for 3 months to receive the credit. Also, I was told a couple weeks ago I wouldn't receive the gift card because I changed packages.

My complaint with this company is that Comcast care very little of their customers. Without customers... no jobs. I Called them TO set up a payment and they didn't take the payment as scheduled. Why ask for all this payment information and not follow through? I asked to speak to a manager, and the lady on the phone said I would get a call back from a manager or supervisor. But no one has called me back yet and my cable is still not working. I don't know who rips you off more... Comcast or DirecTV. Sad that they cannot treat customer... a paying customer better than this. I'm a veteran and I have seen enough of this country going to cap because there is no humanity anymore. It's sad when the upper management doesn't care, the employees are not going to care... So it reflects poor leadership, poor customer service support, and below standard equipment. I absolutely dislike Comcast.

I was just on the phone with a customer service agents and I felt like she was really rude and was not really listening to what I was saying. First of all I was calling trying explain about a money order on the bill and she was talking to me like I was stupid or something. I told her we had a Comcast in Tuscaloosa AL and she telling me "no sir we don't" when clearly I pay my bill there every month and I was explaining that I dropped a money order off in the drop box and she was like "why would you drop it if its due."

We've had Comcast 5 yrs now at this residence. No problems really til this major one. It was a Sunday, the Doberman started barking. I look out and a man is in my yard, I see a Comcast truck. Nobody called for help with our services so I went out into my yard. He said he had to check because of interference in the line. I was on Twitter all day, and on the phone with my other half for well over a hour. Not once did I have a problem. So he goes on his merry way. I get inside, my son is having a fit his WiFi is now out on the tablet. I pick up the phone and I have no service. I call a rep with my cell that service isn't the greatest out here. I get a run around bent over and...

Comcast is in charge of programming display, but somehow can't coordinate when to start and stop recorded shows. I am ** tired of going to watch a DVR recorded show only to find out that the show was delayed and Comcast recorded by time - not the actual show. In this age of technology, they should be able to do better.

I have been overcharged and Comcast could not explain what was going on with my account. They told me 3 different amounts for my bill, 2 different amounts within 20 minutes, I cancelled my service and would never recommend this company to anyone.

One star is actually generous for Comcast. Problem began Saturday, November 8 when I woke up and saw that my cable and internet were not working. Tried to fix the problem myself and checked all the wires. Started the box again and nothing. Following is a timeline of the horrific service I received.

Save your money and do not go with XFINITY services!! They have some shady business going on seriously and they all lied to me and told me they would fix the problem and they haven't yet. I literally just started a account with them and I'm having the worse problem already. I only requested two boxes and a modem in my house. The technician came and set it up and all. They have 4 active boxes under my account. I don't even have 4 TVs!!! This box keeps ordering movies and TV series making my bill ridiculous. I spent 2 HOURS on the phone trying to get this fixed and get these extra boxes off my account which never belonged to me and I even had another technician come and confirm that I only had 2 tv boxes in my possession and those extra two boxes are not in my home.

I am completely displeased and in disgust of the unprofessionalism of your business!!! Not only have I still NOT received my cable installment that was scheduled 2 weeks in advance and planned to be installed on Friday, Nov. 6, 2015, but your customer service reps just continued to lie and waste my time. Needless to say no one ever showed up Friday night after me waiting over 4 hours! (And it was my daughter's birthday.) No call to apologize for not showing up. No prompt service to show up the next day in an effort to accommodate my time wasted and lost. No one has made a peep! And when I've gone the route of calling customer service, they let me know they can never reach your dispatchers, put me on hold over and over, only to tell me they will call back which they never do.

Three interfaces with online chat. 1. Promised me telephone contact from higher level tech between 1-5 PM Saturday. Didn't happen. 2. Today the connection got severed. 3. Today (#2) connection broken before I could read what the last comment was.

Email not working as email is down and tech support hangs up, charging for equipment and services I don't have. Each customer representative has a different answer. TV is unwatchable at times, sound go out and pixelation, over 2 hours on phone and no restitution.

The worst cable company in Georgia. If you're thinking of getting this service, don't waste your time. I promise you will spend too much time calling and being put on hold to listen to that horrible on hold music. Or better yet just being hung up on. I abhor this terrible company. They should be made to go out of business because they don't know their own business. I re-signed with Comcast two days ago and the service is HORRIBLE!!

I used Comcast internet connection + their modem with 12mb/second until August 2015, no T.V for $55.59 tax included. In October 2015, I had Comcast on the phone, good news! According to them, for the same amount, they upgraded me to 75mb/s + T.V, which I accepted. In fact, their internet speed had never reach 75mb/s, the maximum was 43mb/s! The first surprise was the bill received in October 2015, $69.95 and no more $55.59. After 6 calls because they hang up the phone, Comcast gave me their claim ticket number and assured me that the price without the TV was $41.74 tax included (I did not receive yet their box for the TV). Comcast assured me that the next bill with the T.V will be $55.59.

I have had issues with one of my boxes since I started with Comcast 4 months ago. I had someone come out and "fix" it but that didn't work and again I was left with a non-working box in my bedroom. I called back and was told they were updating the system and it should work fine in an hour. Well, shockingly it wasn't working so I had to call back and make ANOTHER appointment for someone to come out and fix it. The technician came out and messed with a bunch of wires on the side and back of the house and I told him that there were 3 other apartments in the house to be careful because they all had cable. He told me he fixed it and went on his merry way. A few hours later I get a call from the tenant above me telling me that they now had no cable or internet.

Obtained new XR11 sound remote from Comcast. It will not recognize my Yamaha RX A2010 receiver so I have to turn on the receiver using one remote, then the TV with the XR11. Went to the Comcast website and tried their suggestion, which failed. Called Comcast. They came out 90 minutes late and were baffled as to why it wouldn't pair. They left, telling me it cannot be done. The Universal MX900 remote has no difficulty at all. Why does Comcast put out cheap remotes while charging us substantial rates for service? Surely I'm not the only person in America with a Yamaha receiver incorporated into their surround sound system... If they truly cared about their customers, they'd solve the problem pronto.

This is actually a long story but to keep it short. I called and spoke to multiple staff who expressed I was never in a contract. I called because I noticed that I was paying more than usual. I wanted to discontinue service because I wasn't impressed with their customer service and the rate of the bill changed. I had only had the service for nearly a year. With the confidence of trusting their staff, I closed my account because I wasn't in a contract. Or so they said. Now that I closed the account, they are charging me a $600 dollar termination fee. Absolutely blows my mind. Not only that, but they never sent me the bill for the $600. They just threw it into collections without communicating to me at all. What exactly did you do to receive an extra $600? Because I brought everything back to them. I didn't have them do anything. They are full of it. This is excessive.

I get regular calls from Comcast telling me they can lower my bill. Several times I have listened and agreed to "upgrade" my service. Each time the result ended the same showing an increase rather than any savings. Each time their offer is before taxes so including taxes is a quote they refuse to give. I ask them to include the taxes I pay now in their quote but they tell me they don't have access to that figure. Obviously a lie as they are looking at my bill and know what I pay. Once I was got the answer I was looking for so I know they are nothing better than any other telemarketer. I ask them to stop calling but the calls continue. In my state they are a virtual monopoly unless you want The Dish. I don't have much choice but I would never recommend Comcast to anyone. Too bad such a wealthy corporation can't reduce their massive profit after having been a consumer for so many years.

Our cable and Internet line was cut yesterday (Thursday) and when I called to tell them that exact thing they told they have to troubleshoot it from their office; okay fine but when you couldn't get it fixed you think that they would believe me then? Nope! They told me the next available tech would be out on Monday and I told them fine but if you get any cancellations we would like to be put in that slot. I get a call today (Friday) from a guy whom I can't understand tell me that our service should be fixed now and I said "oh you guys had someone replace the line?" He said, "No we repaired it from our end."

I'm currently waiting for a service agent to install equipment for expanded service including phone. The agent just called to confirm the appointment and asked what he would be expected to do. The guy had no ideas what was being added or what equipment would be needed so he was asking me! Do you see anything wrong with this picture?

On July 30, 2015, while installing cable, my living room wall was busted. The installer stated "I will give the pictures to my Boss." Several month later, I called Comcast and was given an appt on 09/10/2015. To Date, NO CONTACT/NO REPAIRS.

About three weeks ago one of our tvs went out. Comcast was very quick to schedule a service visit which was awesome. However after a two hour visit, heavy furniture moved, cords disconnected, and no problem solved I was a little shocked and disappointed in the service. Right after the service man came and solved nothing, two more tvs went out due to lost connection. (Maybe the multiple cords he pulled apart and left?) So I just got off the phone with customer service for the 2nd time. First time I was told to order a new box at my cost. I did. Problem still exists. This time I was clear. "I want another service visit by a different person bc now 3 tvs have lost signal." After an hour on the phone with this woman my tv is still broke, she wouldn't let me schedule a service visit, and then she ended the call and hung up. Great job Comcast. We'll be canceling in the next few days.

Not only is my reception bad and my service continues to go out and all they can tell me is that my signal in my apartment weak. No solution for it. My digital adapters go out every few months just for me to call a tech and them to tell me the same thing repeatedly. How can a company take your money every month for service you barely get to enjoy with just a promise of fixing something they never fix. On top of that they ended my promotion early and told me it was only for three month when it clearly said one year at the start of service. Then they told me even though I have a year promotion they were billing me in advance for future service after the year but it had only been three months. This is the worst company ever. They don't care about the customers that pay their bills until they are not paid then you hear from them. Fix the problems and stop trying to offer me more services when the ones I have barely work.

They disconnected my cable and Internet, because they claim that a past balance from a year ago which is $542.00 was never paid, when I tried to explain to them that they must of had a computer error! Cause I never lived in that address, they didn't help me at all, instead they kept suggesting me to pay a bill that doesn't belong to me! So I went to their nearest office and spoke to an agent, and still got nowhere! 3 days later I tried calling again and the agent told me that my bill is only 77$ and that the reason they disconnected me was because they put in the notes as if I wanted to cancel services, which obviously was not me!

Comcast should have a class action lawsuit filed against them. When they sign you up as a subscriber there is an implied contract that they will provide the services they advertise... they do not have the capacity to supply those services yet they keep signing up new customers anyway. Whenever there are peak times you cannot stream movies and the system freezes up and you cannot get the services you are paying for. It is outright fraud and they are totally aware of it. The government is supposed to regulate these things yet they don't. I think the only way to hold them accountable is a class action lawsuit. Any law firms that are out there... I hope you're reading this and give it serious consideration. It is a slam dunk!!! These big cable companies need to realize they cannot take our money and not provide the services they promise.

5 years ago I signed up for Xfinity / Comcast service. The cost was 99.99 for all 3 services of cable, (no special channels like HBO, just regular channels), internet and phone. Each year the cost went up. My bill last year for just 2 TV connections, internet and cable was $159. No upgrades. My new bill next month will be $210! I cannot afford this and will be getting rid of my service. I'm getting ready to retire. My Comcast bill is higher than all 3 of my utility bills combined! DO NOT GET XFINITY! Horrible Customer Service, horrible prices, horrible phone service! (Always have had static in my phones). Just contacted Xfinity tonight to ask for a lower bill and they told me that my next bill would actually cost me $40 more! I couldn't believe it! Please listen to me! Don't get Xfinity / Comcast Service!

I don't even want to give them one star, I knew I should have never went to them after experiencing problems from years again! But of course they suck you in with false "great" deals. This is the second time I have had to send back and wait for a new box because mine does not work! Now my dvr is not working and they do not give a crap about their clients!!! Oh and customer service takes like an hour to get through.

Facts or Opinions? My parents and I were very very very very angry at the way they treat their customers, I mean yes they say "Ma'am" and "Thank you" and everything but I mean they owe us something. First (of our many freaking problems), they take two weeks to set up our cable because we had just moved from Pennsylvania and hadn't had cable. So the two weeks past by, we don't have cable because they suck so badly, we have to drive all the way down to their store which is like 10 or 15 miles away from Oakleaf, so we have to drive all the way down there and oh of course, they seem super nice in person. So we go, come back home and my mom and I, we didn't know how to set it up so we called a guy to come and take a look. Apparently we didn't even have the cord in the ground so there was no signal. Of course it took forever for that.

They are absolutely terrible. I have nothing but terrible things to say about them. I call and they have hung up on me twice today. All I want to know is how to program my remote. I tried what they told me to do in the settings but it doesn't work. I've looked it up on the internet but none of those work. I'm completely done with Comcast and are definitely switching once my contract is up.

I have had too many problems in all the years wasted with COMCAST to even begin to list them all!! Today received new modem for new Tripleplay, find out had the right modem already did not need new one, but found out after 2 hrs on phone trying to activate but then found that person who set up order put in order effective date 5 days from now had to reconnect back to old modem, now find out they can't get the old service order back so I am without internet and nobody knows why!!! DO NOT EVER CHOOSE COMCAST UNLESS YOU HAVE ZERO OTHER OPTIONS!!!

I had Comcast for exactly one year Sept 2014-Aug 2015 - tv, internet and phone, and cancelled all services a couple weeks before I was travelling abroad for an extended period of time. I returned all the equipment via UPS Store, as recommended. I always paid all bills on time and in full. I was even supposed to get a rebate due to cancelling mid-month! I confirmed I had done everything properly to cancel my service by calling customer support twice, several weeks apart.

After having received a notice from Comcast saying to follow 2 steps to increase the speed on my computer. After having done as instructed I received a notice on my screen saying Critical Error. After 3+ hours on the phone, with 8 different customer service agents (all of whom were very nice even though I could fully understand only 4 of them) I was told to take my laptop to a local I.T. Person-at my expense, of course. I'd like to know who I spent all of my morning talking to if they weren't "IT" people. Took my laptop in to a local shop. As soon as the screen came up it was identified as a Windows 10 issue complicating the Xfinity process. Really? And Comcast people couldn't have figured that out. Xfinity - thanks for nothing.

I was with Comcast for 5 years as a customer at $225.00 per month for TV Service. I contacted AT&T U-verse and got the same service for $80.00 per month. The accounting dept starting badgering me for the return of the equipment after 1 week and charged me $600.00. I returned it and the customer service person at the counter turned the computer around and showed me that we had a 0 balance. Now, I am being hounded by a Asian collection company for $134.00 which I told them I would pay if I received a bill. They had my address but refused to send a bill and wanted my credit card which I will not give out to a overseas company. I have been called 7 times in two weeks and have not received the bill. Comcast is guilty of raping their customers and hound them with fictitious charges. I believe I would want to keep my customers with courteous calls instead of pissing them off more.

I recently tried having Comcast internet transferred to my new residence, which Comcast advertises as "a very easy, hassle-free process." This is completely untrue. Upon moving in, Comcast sent technicians three separate times and they all failed to install my service. I was without internet for three weeks, so I decided to cancel my account and switch ISPs. Two weeks later, I received a bill for those three weeks of service that I didn't actually have and a $40 charge for installing an outlet, which was never done.

Never have I had so many problems with cable/Internet before. Every month it is something with either the Internet connection or the cable box itself. We have the X1 BOX. Do NOT get it. You will regret it. Then they want to charge us an arm and a leg to downgrade to the original box. After complaining so many times you would think they would fix their problems and make Comcast better, but no. They just want to take your money. We tried to get DirecTV when we moved into our house, but there wasn't a good spot. I'm at the point where I don't care anymore. I would have wires over stupid "connection" issues day after day. Comcast sucks. Don't bother with it.

I cancelled my service in Sep 2015, returned all the equipment I had, and paid the final bill in full, and in Oct received a bill for over $300. I called and after spending a couple of hours on the phone and going through several reps, I was told it was taken care of. Not even two weeks go by and I receive another bill saying I owe $101. Another phone call, another hour and 2 reps later... I was told to take my receipt for my equipment to the store. Next day 30 min trip, to be told that I hadn't returned all the equipment and I returned it on a day (which ended up being 3 different dates) but I was at work. Oh and that I didn't cancel the service until in Oct. They can only go by what's in their system, so I was told. Turned them into BBB and looking for an attorney.

I have called five times and have gotten five different prices. They keep jacking up the price. They say one thing and do another. It's too bad because they have a good product. But it will come back and bite them. I'm still under the 30 days to cancel and plan on canceling. If you're thinking about switching to Comcast don't do it. They're scams!! I have spent many hours to resolve problems but they SPIN. Terrible customer service. Once they get you in a contract they got you. Oh you can terminate their service if you want to but pay more money. That's all they care about is how can they get more money out of you.

A CUSTOMER FROM 2010: Connecticut. I was recently sent a letter on October 25th, which I received on Oct. 27th stating that I owed Comcast 20.00 for using a DVR box that I was not paying for. I thought WTF? I do not have a DVR box at all. This had been confirmed on other occasions as I had to call Comcast to complain of ‘tiling’ on my TV screen. To boot, they sent me my monthly invoice dated 25, received also on Oct. 27th s with a $20.00 fee attached!

Trying to transfer our services from one address to another. Originally made the request online, then called the day of closing of our new home and the agent at Comcast told me there were NO pending requests. Then she told me it would take 8 days to get someone to turn on the service at the new address, set the date and time and then set the date and time of disconnect. Based on this I had to change my entire MOVE – not to mention I need internet to work since I work out of my home. We then close on our new home that same day. Upon returning to current address, Comcast had disconnected that same day ONE WEEK earlier than she confirmed to me earlier that day when I set up connection and disconnection. I called Comcast and 6 different AGENTS transferred me back and forth for 3 hours. They were insincere, didn't care about the inconvenience.

My parents (in their 70's) realized that Comcast had disconnected their email service with no notification and then I spent 13 days trying to get it resolved for them. Comcast apparently accidentally transferred my parents' account to some total strangers' account, and my parents were locked out completely from their mail. Who does that? How in the world does a business "accidentally" transfer someone’s email to a perfect stranger? Issue number 1. So, I spent NO JOKE 13 days on and off being told one thing, and then told another, and then something different - always conflicting information. And finally (a very long story short) it appears they have transitioned my parents' email back to working status (although 18 days of emails were completely missing).

Yes, Comcast is monopoly in the internet service provider industry. They don't really care about customer service. I tried to move my service to another location and having a very hard time dealing with one of the sale rep name Lauren. She too busy with her work and don't have time to return my phone call or reply to my email. I just need the update on my order, but it impossible to get the update from this sale rep. I have tried to change difference sale rep and tried to get the whole of the manager but all I got is the voice mail. And even if I leave the voice mail nobody bother to call me back. Many of their rep is nice, but some of them is the worst of the worst and you just have to deal with them. They are not there to make your life easier.

I cancelled service due to extremely high bills. I called and cancelled over the phone and the customer rep stated that I had an almost $60 credit as they bill in advance. They also stated that if I return my equipment early that I would get an even bigger credit. I received a statement showing I had a $57 credit soon after I returned the equipment. A month later I was billed $157. I called to dispute the bill and the rep stated that I owed it and that was the last bill... again and again. I stated that I already received the last bill and that it was a credit. Today I received a collection letter for the $157. This is ridiculous and the worst company ever. Poor service, way overpriced, and crooks. Stay away from this company.

I am here to tell you, DO NOT use Comcast Cable! They have absolutely the WORST customer service I have ever seen. My poor daughter is working on her Master's Degree in an accelerated program, and working full time. Because of scheduling she has to take this semester completely online. She has Comcast, just Wi-Fi, no cable, no phone. It costs her almost $100.00 a month for this. She is an A student, has many awards, holds 2 Bachelor degrees, in other words, she works damn hard. On Saturday, her cable went down. She called Comcast. Are you ready?

Nothing but problems! Very expensive and possibly the worst customer service ever. Nearly every day the box freezes and I have to restart it and miss 10-15 minutes of whatever show I was watching. Avoid if you can!

Absolutely terrible customer service. Last Thursday I called about setting up cable and internet, and the only channel I cared about was the Velocity channel. The woman on the phone was great. She spent at least 10 minutes trying to find the cheapest package that included the channel I wanted. Today I finally got to setting up my box (never mind the fact they wanted to charge for someone to install it for me, so I opted for the self install kit). Finally got it figured out, after having to call Comcast because the cable and internet were both not working properly. Then I turn to the Velocity channel. It tells me "not authorized". So I call, again, and they transfer me to a service rep. The service rep tells me I have to upgrade to another $30 a month in order to get that channel, and wouldn't give me the price of the package I was originally told, which included the channel I wanted.

Lots of reasonable complaints about Comcast. I'd like to be specific here: The new Comcast equipment, the Xfinity Modem/Router and the new X1 DVR/cable box are full of problems. Yes, the cable box has some nice new features like you can see sports scores at the same time as watching and there's a Pandora App to listen to. But watch out because setting up a new modem/router causes lots of problems like incompatibility with SONOS. The new DVR/cable box and new remote do not have same easy functions as my universal remote that I used just fine with the old Comcast DVR/cable box. Comcast phone support will not help you set-up your stereo system to your TV and DVR. What the heck? Don't most people have this?

When I set the recorder Comcast will start about 2 or 3 min. early and end 2 or 3 min before the end of the programs so I have to record the next program to see the end. Also Comcast said I had to upgrade even if I did not want to so Comcast could get my home to be a wireless hotspot for them. WOW is it slower. Been online chatting as well as long call and all with no help but it ends with "we will have a specialist call you back". NO CALL BACK.

I called Comcast to make a payment arrangement for my account. I asked the agent to have the funds come out on the Friday. He gave me a confirmation number and assured me that I will not have any interruption with my services. On the Sunday my services (cable, internet and phone) were turned off. I called Comcast and the agent told me that my payment was cancelled and the agent should of called and told me so. The agent said I would have to make a new payment, so I did. On that Tuesday while checking my bank account I saw that two payments were taken out from Comcast. When I called Comcast and told them that they needed to refund one of the payments because I only authorized one they told me no. So I hung up and called back and that agent told me to send in my bank statement that shows Comcast took two payments. So I faxed that over.

They owe me about $5800 for my overpayment and I cannot get phone calls/emails returned even though they promised a check within 10 days on October 2. Will not let me talk to a supervisor. It is incredibly frustrating and all I get now is the runaround. Can you help? Yes, $5800!

Every month I am overcharged and have to call and complain until they adjust it! I was charged an installation fee and shipping even though I installed it myself!!!! It's ridiculous. Between being overcharged and the service sucking... I'm dropping it and looking to switch!!

I am not a Comcast customer but I feel very bad for those who are nor would I EVER consider services with them. I ordered a copy of my credit report November of last year to find that someone had set up an account and services in my name with Comcast in Knoxville, Tennessee. I am a resident of California and have lived here my whole life. Never in my life have I ever been to Tennessee so how the account was set up is beside me but regardless I know these things happen so I made sure to follow all directions they gave me to take care of this matter.

I order Comcast service after I cancelled DirecTV. The installation was done poorly, another idiot tech had to come out a few days later. Now I get my first bill and it is over ten dollars more than it was told to me when service was ordered. I call Comcast and was told I was being charged for the whatever receiver. I was never told this. Bottom line is Comcast and it stupid staff lie, mislead, cheat, and screw it customers. No wonder this company has such a crappy reputation. Way to go Comcast. Keep screwing your customer.

In late 2014, I left Comcast for RCN. I just happened to check my credit score a few months later and notice there was a Comcast account open. I then started receiving bills from a collection company saying I owed over $400. I have called Comcast so many times, I've gone there many times. I've sent the identity theft package 4 times with certified mail so I know that received it. And nothing has been resolved as of now, a year plus later. My credit is ruined. I'm not sure what I can do now since every time I call no one can help me. What kind of company is this?

Called Comcast since Friday evening after work. Cable services internet and phone all down. Received a phone call while at work around 2PM Friday 23 asking about cable service. I stated my services should be fine but I'm not at home. Once I made it home by 5pm I noticed one of my lights out on the internet panel. Checked all wiring, power cycled everything twice, no picture response, nothing. I went out the back door, traced my wire to the cable box. Everything looked good but looked at the cable feeder wire from telephone pole to cable box lying on ground in alley and the other section lying on the ground by back gate exposed where the children being playing at. Called Comcast. Told them everything. They set me up an appointment for Sunday. Next day talk to management. They knew it was down but Manager Thomas told me I must call.

I have NEVER had so many issues with a cable provider!!! Seriously I have never not been helped by a cable provider with issues ESPECIALLY that these issues happen EVERY SINGLE DAY. And they have been absolutely NO HELP in trying to resolve the issues whatsoever!!! But they are SO QUICK to try to charge me for their faulty products!!! I will keep them for an additional 30 days (IF I CAN HANG ON THAT LONG) just so I can come on here and write a review EVERY SINGLE TIME I HAVE AN ISSUE with their services, since they have no intention of helping fix their problems for us (their client)... And after the 30 days and I weigh out how many issues I have had with their service and if they tried to help me or not like they have not done in past... Then I am switching back to DISH network whom we originally had for 6 years and HAD ONLY 1 issue with their service and that was because it was a Darn snow storm.

False advertising. Incompetent employees. Almost nonexistent customer service. I recently moved from an area with Time Warner Cable to an area with only Comcast. I signed up online for a $39.99 promotion which included internet, local TV, and Showtime. I purchased a modem from Amazon to avoid the $10.00 monthly rental fee. I set up the modem and even though it showed it was connected I could not get internet on any of my devices. I spent around 3 hours on the phone with customer support trying to resolve the issue before I requested a technician to come out and look at it. When the tech arrived they indicated that the modem set up on the Comcast side was completely screwed up which is why I wasn't receiving service. We thought we had the issue resolved and so the tech left.

Comcast sucks... and not in a good way but the worst way possible. After navigating through a seemingly never ending exchange of automated answers to finally get to speak to a person to only get someone whose English is so poor I finally have up on trying to get the DVR issue (it just quit working a few weeks ago) resolved and was at least pathetically satisfied they admitted I received an auto call saying I was behind on my bill and was risking having my services disconnected... For such a large corporation that makes plenty of profit they are amazingly and ashamedly horrible in the efficiency department.

I have been a Comcast customer for years and moved resident; I called to have account moved... so far so good. They made the appointment for a week later... all good. When the tech came, he did nothing and rescheduled for a week a day. I called unsatisfied. I have called several times each day since the appointment to ask for them to better assist. I feel that I should not be punished for bad service and lack of preparation. Bad service is bad service. They do not care about their customers.

I received a letter that one of my boxes was old and I needed to replace. Went to channel and ordered new box, it arrived and when I hooked it up, it did not work. I called and they sent out service guy who said they send these out all the time and forget to activate! He had a smart phone and did the activation from that, very nice gentleman, he took my old box so I did not have to ship back.