Xfinity Cable TV Reviews

Unfortunately where I live I have Comcast cable – not only is it ridiculously overpriced but the service is terrible. A few weeks ago I started losing all of my HD channels. I contacted Comcast to report the problem and of course the customer service representative could not figure out the problem and said a technician needed to come to my house. I specifically asked if I was going to be charged for this since it was an issue with the cable and was told that as long as the problem was due to the cable and not the wiring in my house there would be no charge – even though they were attempting to have me add some ridiculous protection plan.

Xfinity tries to deceive you by their commercials that say you can do all this cool crap with their X1, but it freezes CONSTANTLY! Here's an idea! Don't come out with a product unless it is able to function properly. I have to unplug the box at least once a day just to get it to half a** work again. We pay $150 a month for cable that barely works! I think this company might actually give me a heart attack because my blood literally boils every time this darn thing acts up!

Having only 2 options to choose from in tv and internet service providers is close to a monopoly... Comcast has the worst possible customer service I've ever experienced, and the other company is not far behind. Comcast isn't even interested in meeting minimal customer service... they are just interested in profits! Look carefully at your monthly bills, Comcast sneaks fees and charges, so beware!! What the tv and wireless industries needs are a few companies who care about their reputation as moral, honorable and socially conscious businesses who give a damn. Anyone out there?

I have been experience service outages in my area. The worse thing about the situation is that when you call they tell you everything is working and that the problem is with the connections in your home. After several calls they finally admit that there was an outage. This company's DNA consist mainly of lying to their customer.

I scheduled a service visit because my Comcast internet and phone service is out more than it is working. My house number is clearly displayed and there were two vehicles parked in the front yard. I was waiting and watching for the technician's arrival. The technician arrived at my home - backed into my driveway - and never got out of the vehicle, made no attempt to approach my front door or make contact with anyone in the house. I thought he/she was gathering items and preparing to get out of the vehicle, so I anticipated a knock on the door. After a few minutes I went to the door to check, and the technician began to pull away from the driveway. I ran outside and the technician continued to drive away.

I really cannot stand this company. Signed a contract in March 2015 for 24 months at 109.00 plus taxes and all the other happy **. Well in March of 2016 they raise my base bill $25.00. Explanation by the rep that is policy after a year. Why did I sign a contract for 2 years for? She didn't want hear it. So I filed a complaint with the FCC. Comcast got back with me, the rep said he will look into it and call me back later in the day. A week passed, I called and left a message, no return call. Finally called again and got the rep on the phone. He said he would lower the bill to what it was. My account online does not match what he said. I tried to call back, left a message and still no return call. Is this a way to run big company? I think not. Comcast needs to change their name to Comcrap.

I am currently a Comcast customer of 36 years and have an internet and TV only package with no contract. I was endeavoring to reduce my package cost and I planned to have Comcast internet service only and installation of a free HDTV antenna. I initially called Comcast on March 19 to ask for a reduced price for internet service only, which they quoted as $66.95. The service rep. (Brandy) offered me a less expensive Triple Play Package (Internet-TV-Home phone) for $109.99 even though I didn't want a phone. I initially agreed to this option because it had no term contract and I had a 30-day period in which to change my mind.

I had Comcast for over 10 yrs. They kept slowly raising my bill, they would do it $5 at a time so it's not real noticeable at first. After calling them and trying to work something out such as "do you have any promotions for existing long term customers", no they didn't. We could not reach a resolution or shall I say they kept giving me the runaround. I dropped them & went to Dish. We had them for over 15 yrs. We then moved from that home and we were approached by a Comcast rep (I have his name, store number and the contract or hand written offer). So the offer was triple play (internet, cable & security) for 24 months for 99.99. I drilled this guy over and over because I knew that was a really good deal. He wrote everything up, assured me & my husband that it was legit and the triple play was for a full 24 months for 99.99. So we agreed to give it a try.

We (my husband and I) are trying to disconnect our mother's cable TV service due to her new residence in a nursing home. Comcast is anything but helpful in this issue. Our mother can not talk and is paralyzed due to a stroke, which is why she is now in a skilled nursing facility. We have called Comcast a total of 4 times so far and have been told different service discontinuance requirements each time. Twice we were disconnected while our call was being 'transferred'. We could have lied to the service representatives (mom died or I could have pretended to be mom) and they would have shut off her service. Because we opted to be truthful, we can not get her service turned off. First, they wanted a letter from the nursing home declaring residency of our mother. So, I trotted down to the nursing home and had the administrator type up and sign a letter with the date of residency and the residents name.

Comcast charged me for service that I wasn't able to use. I turned in my boxes on Feb 2 and they billed me until I called back in on Feb 28th after I received a bill that told me that they were still billing me. Let not forget to add that they billed me a 300 early termination fee after I have been a customer for 6 years and never missed a payment. I have paid Comcast over 400 in three months in order to ensure the they don't turn me over to collection when they have over billed me. Unlike most of their customers I value my credit. I have called in for help with my bill over 13 times and no one has been able to help me. Someone please help me!!!

Horrible! Horrible! Horrible! I have had Comcast for 4 years and I have had nothing but problem after problem. The worst part is they continue to charge me and charge me for sending someone to my house or shipping to send a new box. This is YOUR (Comcast) equipment malfunction, why am I paying for you to fix the issues. I pay for the services. Maybe this is how theyre still in business??? No one is satisfied, maybe they personally make the equipment malfunction so they can charge MORE to have it fixed. When I do have an issue, it's never a quick fix! Either the customer service 'forget' to send me my equipment or 'forget' to write a comment for the next person to review. Nothing but issues and I have been dissatisfied since day one. I will 100% surely be finding another cable and Internet service provider. My last straw has been pulled! I wish I could rate LESS than one star, because that is what they deserve.

I am so unhappy with Comcast service, because my statement screw up, it not the same they promises before I took Comcast. The other thing my bill due date yesterday March 27, and I made a payment March 28, but the service already block it. What is the meaning that, or your company getting poor so you can't pay your employ, without rip off customer money. This is make me really upset. I need your response about this situation or I can sent this information to BBB. Thanks.

After Comcast mistakenly applied my payments to a three year old out of state account, four months later it is still unresolved. Every time I try to resolve with proof of payment from bank I am first routed to a call center in India then routed back to the Nashville region. Then I have to provide several different case #'s which the agent always fails to find until I provide. This company that provides internet service will only accept fax as proof of payment. WTF!!! Who has a fax machine in their home these days!!! AS INI!!!

I have had Comcast for nearly 18 years. I traveled out of the country to care for an ill family member and missed my payment. Comcast disconnected my service, which was fine. Then, they sent me to collections. They failed to sent me any bills or notifications. Of course, they locked me out of the electronic account so I had no way to even know what was owed or make online payment. Crappy customer service that fails to even communicate with you to give you an opportunity to pay what you owe. Just automatically send to collections, even after they failed to communicate with you when they said they would. Won't ever go back simply because of their crappy treatment of customers, even customers who want to pay what's owed.

I WOULD HAVE GIVEN NO STAR IF THAT WAS AN OPTION. 9 month billing error and no one can fix it. Pay on time the correct amount and on time EVERY month BUT they turned off my service twice over the discrepancy. I pay the fee to get it turned back on twice and they say they will look into it and they DON'T and keep sending me the wrong bill!!! Still being billed for a service call that never happened 9 months ago!!! Absolute disgrace of a company. Waited on hold 2 hours today for a supervisor and then got disconnected and they didn't call back. I have had it with companies treating people like this. We pay for a service and get nothing but aggravated. Use someone else, spare yourself from dealing with Comcast.

I finally switched to Comcast, actually just because it saved money. Well it was the worst mistake I have even done in my life. They bill you right off so you pay for your services before you get them, which is alright, but what they don't tell you is you get one bill and then another a few days later, so two bills owed within 30 days. The real kicker is that I upgraded and added a few more channels for the cost of 9.99. Well I got that second bill in the first 30 days that was 360.00 which was minus 109.00 of the first bill. I had to scratch my head again! Okay, I accepted I received a second bill, but that bill was supposed to be 118.00 so I called them, LOL LOL, let the games begin...

My On Demand hasn't worked for a while. This is a breach of contract - I entered into contract with services outlined. This company has made zero effort to fix this problem, phone calls often loop to the wrong department and everyone refuses to transfer to a supervisor (who half the time is just as horrible anyway). The chat option is just as bad - I told them I was screenshotting our conversations and after the agent insisted my cable was in service, I asked for a supervisor. Repeatedly. I kept asking and informing the agent, "Angela" of the screen shots, so she eventually disconnected my internet, ending our chat.

Just terrible. Super expensive and the worst service ever. I pay for 72 mbps and I get 28. I call for tech support and they say, "sure we can send someone out to help." He gets here, and can't help. He said they should have never sent him out. Then, they charge for that visit. Back to the internet. Only one side of the house gets service. Their solution... pay for a second internet subscription. They would love that I am sure. Even with both modems and routers I still wouldn't get 72 mbps. Cancelling and NEVER COMING BACK... EVER!

I just switched to Xfinity from U-verse. The DVR from Xfinity is in one word "terrible" as compared to the DVR from U-verse. The issues that I have discovered about the DVR is: when you record a 30-minute program, it only records 29 minutes. If you record a program that is 60 minutes long it only records 59 minutes. You must go and add in 1 or 5 minutes to record the tail end of a program. U-verse automatically adds on 2 minutes. There is no "STOP" button on the remote just a pause/play button. If you are watching a recorded program and you decide to stop and delete it you have to pause it, go back to the Xfinity button, go to saved programs, select the program highlight, and delete it. Then you have to permanently delete it. Too many steps. U-verse has a stop button and you can delete it immediately.

With Xfinity I experience constant outages that their Department cannot fix. They send supervisors over and still no results. Xfinity is terrible. They do not have control of their area and they continue to have outages in Kendall and I'm on contract and when it's over, I'm out of here. This is been happening since day one. I have been on the phone with Xfinity for hours. This is getting so ridiculous that my internet goes off every day and my TV freezes and we can't even watch TV. I do not recommend Xfinity. It's horrible.

Ok, this is going to be rather long since I have spent roughly 14 total hours on the phone over the past couple weeks dealing with Comcast agent after Comcast Agent to Supervisors, Managers, and as of today Executive Customer Service Members. Comcast is by far the worst company I have ever had the unfortunate displeasure dealing with. The lack of respect, the extreme rudeness, and the way they lie right through their teeth is ridiculous. I mean is Comcast post jobs that require past experience as Lawyers? Let me break down my experience for you all. I also recorded all the calls that I had with them and once I get them compiled I will be posting that somewhere as well. If anyone has a good venue to post those calls that will be more effective against Comcast please share your thoughts and opinions on the matter.

To say that I despise Comcast would be the biggest understatement I have ever made. This company who I actually liked at one time have been so completely worthless over the last 8 months yes 8 months trying to resolve multiple billing errors it is beyond belief and I will never give them a penny as long as I live. I ended my service last Aug. yet they continued to bill me thru Oct which I finally cut them off and blocked my credit card as well as reversed the charges. I made my first call about this error the first day I got the bill in Sept. 12 calls and 8 months later still no resolution. And get this they have now sent me to collections and it is showing up on my credit report. Each time on the call they begged forgiveness and promised that they would 100% take care of this. I have been promised this by a few of the following:

Worst ISP available. Intermittent signals with the absolute worst telephone service I have personally ever experienced. When I say intermittent signal, my internet will randomly go out. The best part is, however, I can yell into the "security camera" aimed inside my house to turn the signal back on, and it works! Big brother? Is that you?

I have only lived in Florida for 7 months and we wanted U-verse as that was by far the best in St. Louis! I have heard nothing but horror stories about U-verse down in Florida. Well I have to say that Comcast is not the worst, but I don't like how very often you get the time to restart your box message. In all the years I had U-verse, not once other than every now and then you needed to sit and be patient as the system would need to reboot, but we're talking once every 4-5 months! Also it's very strange how there is a delay when you change channels. Not sure what any of this means but when I move back to GOOD OLD ST. LOUIS, the first thing I'm doing is going back to AT&T U-verse for a better viewing experience w/better channels too!

Hi All, Comcast Xfinity... Big fat liars. Comcast charged me $10.00 every month for the equipment they have not provided. When I realized that they over charging me every month, I reached out to Comcast. They said they are sorry and said they will refund me money back in 4 to 6 weeks. After 6 weeks they call me and says I owe them 30 plus dollars. Now I am chatting with them and they say they charged me for the equipment. I was given only setup TV box. They were also charging me for Modem which they never provided me.

I had their service for many frustrating years. My last experience with them is that three months ago I moved to another state and turned my equipment in. They never turned the service off and want 590.00 for the last three months after I closed the account and sold my house. I talked to their customer service person whose voice was almost not audible in Panama. He said he would take care of it but again I got another bill asking me to pay for someone else's bill! Frustrating to deal with them.

I made a call to Comcast because of a payment I made that it was wrong due to us writing one amount on the check and actually wrote on the writing part of the check the right amount then Comcast go by the amount that we wrote not the other amount. Our bank said to call Comcast and they may fix the problem, but from the moment I called to fix the problem with Comcast the cust serv was unprofessional and rude. They said nothing they can do that we would have to pay the difference and if I put a stop on the check I would get a fee of $25 and that's not counting what my bank would charge me so I left alone but then I wanted to see if I was to save some money. Yes. When I called last month because I wanted to see if I saved then they switch me to another amount, no contract but the difference with my equipment was a saving of $15 in which I'm not satisfied.

Customer service is terrible! I shouldn't be required to pay a $50 installation fee for a set top box swap when the install took 5 hours. There was no service to the home due to exterior wires being cut so you had to come out for the outage. One tech worked for 3 hours, and had to call another to assist. I couldn't have done this on my own. I've been a customer for years paying $250 monthly. I wouldn't recommend Comcast to anyone just because of customer service or lack thereof.

I wish I did not sign a 2-year contract with this company. I do not know how they stay in business besides lack of competition. I waited over an hour to speak to a representative. Could not get them to send me my bill for 6 months after calling repeatedly. They raised the price after a couple months because the promotional price ends, which I was never informed of. I got quoted a priced and after I complained about my bill being much higher I was informed it was because that was an estimate. I should have read the fine print. Make sure you read every single detail of any contract they try to lock you into. They also charged me 15$ for HBO after I was given it free and asked for it to be removed. Check your bill over and over. If government cable regulations change and a company has to charge you more, I would expect a notification. Of course that thought did not occur with this company. Please do some research before choosing Comcast.

Cable Removal for Construction -- Mr. Tom Karinshak my name is David ** and I'm in Jacksonville Florida. I have been trying for three weeks. Do you have someone in the residential service to disconnect your cable line from an electrical in order for me to have the electrical remove the pole in order for me to build a new home. The first day I called which one is three weeks ago. A gentleman by the name of Pete came out looked at it and said it had to go to another department and they will be in touch with me within 24 hours. That never happened. I called again and spoke with these people in one phone call, Jasman, Shanail, Julie. I was told it had to go to residential services and that someone would call me on Saturday morning March 19. Guess what? That never happened either. I called on Monday the 21st and no returned my call then.

I have been a subscriber to your internet services since Feb 15, 2016. I contacted to you add a digital TV service on March 3, asking for a package that includes news channels. Round 1: The agent over the phone assured me that the proposed package would include news channels. He informed me that I would have the service in 72 hours, with the set-top box delivered.

Called Comcast Friday, February 18, 2016 at 5:00. Was on the phone with them for about 55 minutes telling the customer service rep that I wanted to cancel my basic cable service. He made an attempt to try to get me to bundle my internet and cable telling me it would be cheaper. It told him I don't need the cable since I get anything I need using an HD antennae. After several attempts at trying to get me to not cancel, he put me on hold and never came back. My guess is he didn't want this cancellation on his name so he hung up on me.

On today a tech came out which from the jump I could tell was a rookie... He states my apartment needs rewiring and I can't have that done until Saturday... and top it all off dude steals my tv remote. Upon making several calls to his phone which he just previously called me from he won't answer nor return my calls... so now I have no cable nor can I watch Netflix... I hate a theft!!!

This company changes the channels to get you frustrated so you have to pay for upgrades in the service. They remove your favorite channel and replace it for the worse one possible. Their intention is to force you to get upgrades. This changes happened several times with my service. They recently removed History channel from my service which is one of my family's favorite. We used to watch it together and enjoy fantastic story telling and the great knowledge from instructional programs that it offered. Well they replaced it with "Vice". Vice is a channel where all you see is people doing drugs, partying and getting wasted. Unbelievable! I wonder what kind of people can take decisions like this and live happy with themselves.

My experience with Comcast was like something out of a horror movie. First they was late, real late, then they left without hooking up all my services, then I call back only to hear them tell me a technician would be back until the next day. I don't recommend this company.

When I signed up for the 2 year contract I was told on the phone that my bill would not change for 2 years. That is a lie. After a year, my bill went up by $20.00. I was told that I was getting a discount for the equipment, but that discount was only for one year, not the two years that I was sold. When I asked the Comcast rep over the phone where that information was in writing, it turns out there is nothing in writing that he could provide to me. I plan to write Comcast and have them tell me that in writing.

Shory story: Xfinity has horrible customer service, logistics, and they are happy that way. Run or your wallet become the Xfinity ATM; meanwhile you will wonder why your rear hurts. Long story: I should have known Xfinity was a bad idea when they couldn't get my order right. Then entered it twice, so I had two shipments of boxes and parts, some of which weren't even part of my package. They charged me for all of it even though I rejected the boxes that weren't part of my cable package as soon as they arrived. I had to argue with customer service over the course of weeks to clear that up.

I am receiving billing for charges I have already paid. When I go to log in for further information they say that my log in and password are not valid even though I had just established one. This is confusing and raises doubts as to their record keeping. I would choose another server, but I still have time on my contract. So I'm stuck and unable to get answers from XFINITY.

I just recently moved to the place I am now and request Comcast service due to the reason this is the cheaper cable company around here. It was the worst decision ever. The cable is literally a basic local channel antenna with no good channels at all. All the cable channels are blocked, the only channels you can see are the same ones you can see with an antenna, and the WiFi is the worst - the signal doesn't even arrive to my bedroom, you need to literally be next to the modem to get a good signal... sometimes. I'm just going to cancel this crap and look for another company.

I spoke to a representative with whom was given my contact information. It took her 2 days just to get me a price. When I agreed to the price she said she would call me right back with an installation date. It's 5 days later and no call from her. I was connected with another rep who told me if I paid a $100 deposit on Thursday I would be guaranteed service on Saturday. Since I have 2 children who need internet to do homework I paid the deposit. No call from Comcast by Saturday so I called the rep back, he told me to give him until 11 am that day and he would have a time for me.

Houston has 2 internet providers - AT&T and Comcast. Both are horrendous, unreliable, and have terrible customer support. Being forced to choose one over the other makes question if we're really a democracy. I've wasted sooo much time and money trying to get decent, reliable service that if I was getting paid to wrestle with Comcast, I'd be a millionaire.

If you have any choice do not use Comcast. The technician who set up our service was not knowledgeable and the company switched our package to a lower one without our knowledge. The service technician also broke our sound bar and Comcast is doing nothing to fix it or replace it. Overall an awful experience and we plan to cancel service asap.

When there was an issue with speed (MBPS), Comcast reps told me to buy their router for 10$ a month. That didn't fix it and I lost the salvage value of my own high-quality router from Best Buy, and am now paying another 10$ a month in addition to those damages incurred to me (and others, so I hear) by Comcast. After this didn't fix the issue, they wouldn't provide recourse and then required that I upgrade for about another 40$ a month to get my service working. These are bait and switch sales practices and are easy regulations. The company can be doing this to many people from the sampling obtained so far, and they will be paying millions. Attorneys, take note. If you don't see this in the news quickly, you better gobble it up for your firms. We're in the process of filing promptly to incentive them to stop doing this to their clients, not to exclude antitrust problems.

So about 6 months ago last summer a door to door salesman for Comcast basically trapped me outside while doing the yard work and convinced me to switch from DirecTV to Comcast just to try it out. He stated that Comcast no longer has any contracts that they use with new service. He also stated that I would get a $250 (of which I only got $100 gift card) and I only had to stay with the company for 3 months to be able to get the gift card. After the three-month period I was supposed to be able to cancel with no extra cost.

Comcast or Xfinity, whatever it's called it's a piece of **! THEY PROMISE THAT after I make a payment of 303.09 they would put cable. Well I made the payment now I'm stuck with no money and no cable!!! And I told my kids I was going to put cable. Now how do I look at their faces and tell them that I'm not putting cable!!! Comcast only worries about money and that's it!!! I HATE COMCAST.

I've called Comcast many times and have been disappointed many times. The customer service reps are trained to NOT compromise with their customers and tell you, "You're wrong, you MUST pay the entire bill." Even when you threaten to leave their company they still don't care. At one point they accidently created 2 accounts for me because one of the reps misspelled my first name on a bill. Instead of fixing the problem, they told me I owed BOTH bills and refused to fix the issue. I ended up canceling their service, and they sent their harassing debt collectors after me for a measly 50 bucks! After threatening to mess with my credit score I ended up just paying the 50.00 that I didn't even owe. Terrible, terrible customer service. I'd recommend anyone but them.

1st - I have had to go through this painful process of resetting my password over 6 times when I have never had to do this more than once on any other website. You have to actually have a chat message to solve the problem. I think something is wrong with their website. 2nd - I have over 4 conversations about getting a refund from Comcast for over 7 months which still has been useless. Almost every time I get a new story. 3rd - Comcast hits me every 6 months with a new internet plan that costs more in which I have to call and have them switch. Please avoid this company. I would give -5 stars if possible.

I got Comcast July 2015, it is now March 2016, the service is being spotty. I had issues with service down and I had techs coming to my house 6 time until now. The latest was on Feb 2016. The service was down a Wednesday morning. I called and they sent a tech on Saturday. He found 'no issues', but he said that the connection outside my house was loose. The service was up for a couple of hours after the tech was gone but went down abruptly. I called again and they send somebody next Monday. He checked and declared that there was a faulty splitter inside the house. He replaced it, the service came back on, but he said that the wiring was set up wrong with splitters in wrong place and said that the company would redo it BUT with a fee.

Had Comcast out Fri. They rewired the line outside. Monday the line falls down over my driveway, laying on roof garage, and laying across 3-4 lines coming into, and out of my house. I call Comcast, they say they won't be able to come fix it until Thurs. This could be a fire hazard, and I told customer service this. Said they would call me tomorrow to discuss this. Well it's tomorrow, and I still haven't heard a word from Comcast.

I dumped Comcast for AT&T U-verse a few years ago, and they almost lured me back with one of their promotional packages. I signed up online and they gave me the option of a self-install kit, but after I took that option I realized that the cable was going to need some attention and I needed a technician. So I contacted them, they sent me a confirmation e-mail for the installation date, and even gave me a confirmation phone call for the date.

Comcast has been the worst. Their billing system has tons of errors showing payments are due even after you've made a payment, which resulted in a fiasco of confusion and unnecessary additional payments, stop payments, and issues with customer service. The last customer care rep I spoke with was argumentative, laughed at me when I expressed my frustration and condescending. I wish my community allowed another service provider.

Unable to obtain any contact either through phone, Facebook, or website to let a customer service rep know that the internet and cable have been out for nearly 13 hours.

I have only had this service for 6 months and it has been an absolute nightmare since the day I signed up for it. Their customer service is terrible, they bill me for a DVR that I don't have and when I called to talk to someone about it they told me supervisor would call me in an hour after reviewing my issues, but no call. Not surprised about that at all because it's how they do business. I am convinced they only want your money as the bill is the only thing that is consistently on time, they never forget to charge you for service you may or may not have. Xfinity sucks my ** and I'm going back to Dish Network.

I have been on the phone with customer service for 1 hr & 20 min. I am now waiting for account verification. This company is a disaster! I don't know how they survive. Because I live in an area where I cannot use AT&T or DirecTV I am forced to deal with this incompetence. I was quoted a promotion rate which I now learned was through a telemarketing firm. Since I had to reschedule my install, I thought I would call and confirm what I had been quoted. (I just don't trust them to do what they say they will do)

I needed to call Comcast to speak with someone about my billing, as my husband's business was paying $70.00 less per month for the exact same services. I used to call Comcast and get whatever help or info I needed... Now it is all menu-driven and I had to look to Google for blogging help as to how to get a human being on the line. It took me 1 1/2 hours to find someone who would adjust the billing... The 1st person took over 10 minutes just to find me the Comcast business phone number I needed (because Comcast residential does not have the contact number for Comcast business?) and then she could not transfer me so I started all over again. Now, after that 1 1/2 hour stint, waiting on hold and speaking to 3 people, I am supposed to receive an email contract in order to lower my bill, but I have not received it. This is nonsense. I will have to go through it again. They have no customer service.

We met a Comcast representative at a trade show and agreed to meet with him in the afternoon the next day. He was a no show but did call at 5:30 to say that he was unable to make the tentative appointment. Two days later I received a message from Comcast confirming an appointment for the next day. I did not make the appointment so extended to them the courtesy of canceling in. I was placed on hold twice. Spoke to two representatives and explained that I had not made the appointment I was cancelling. Both made me verify my credentials two different ways and asked me to explain why I was canceling the appointment. At 8:20 pm the same night I received another call verifying my appointment. I think I know why our bills are so high -- too much service.

After many years with Verizon FIOS, I decided to switch over to Comcast because they honestly did offer me more channels for less money than Verizon did. However, it was a terrible mistake. First (this is not actually a big deal, but it does bother me), for some reason Comcast does not offer the same HD movie channels that Verizon does. For the premium channels, only the main channels are offered in HD. This means that HBO is in HD; however HBO2, HBOW, HBO Family, etc are only in SD. Same goes for Showtime, Starz, and all the premium channels. I talked to Comcast about it and he basically tried convincing me that Verizon does not offer those either. I have already switched back to Verizon and I assure you, all the premium channels are offered in HD.

I move and transfer service. Instead of moving your service Comcast train their staff to lock you in a new contract without you knowing even if you have service for the last 5 years with them. My bill was 2300 from when I move in December 18 until Feb 1. I receive a bill for 2300 that's overprice stealing from customer tricking them that the bill is 150. A month from when I start to 320 for cable I did not even have HBO are and premium channel. What am I been charge for this is a rip-off.

I signed up last August for the triple deal and was given over the phone a great price so I switched from Verizon. Big mistake. Not only did it take them 5 times to get it working, they have been back almost every month for something. Do you have the time to be home for them to fix it and not to mention the hours on the phone. I have not paid the same bill twice. It always going up and when I called now they say I have a two year agreement not 12 months. I talked to a guy Michael to account and he had such an attitude. Like what your problem?

Endless hold time, outright lying - it's never their problem. If you want a case study of what NOT to do, look at Xfinity. But since they bought up all the other providers, they have a legal monopoly - would LOVE to cut their cord but need internet access. They hold you over a barrel, insanely high fees, endless surcharges, bad service. They regularly throttle down the service, then deny it. I have the logs from my benchmarking - at least 4 times a week they throttle back. Piss poor. They rape the user. Down at least 3 times a week - then they deny it. Wish to hell Cox operated here.

No cost effective options to lower cable prices, less channels. Who really watches the golf station?? Cant' fast forward on most on-demand shows...too many commercials. Too many stupid channels. I can't speak Spanish, I don't watch Golf channel (why is there more than one??), excessive sports channels, awful choices... no PBS on demand. Why can't I choose my own stations that actually suit my household? Why can't I drop my landline to save money??

Deceptive, bait and switch... always want an add-on. I only want internet and basic cable. Usually good reception, but get unexpected downtime on internet at strange hours. Far overpriced for the internet services. For shows, when you are retired, you only watch news. Do not like to pay for all the other garbage channels even on basic. Get better reception on digital antenna for local news. At least, it does not fade out when it rains. They force you to rent their boxes monthly for reception in other rooms. This adds up on the bill. The average retired household only watches one or two news channels, Fox and local news. Women will like the Hallmark channel.

In a word, lousy. Even when we signed up, they would not give us the cable box we ordered (with dvr) and told us it was their policy to just give what is on hand. The services offered, I don't have much of a problems with, save the price for what we get. Far too expensive a service. Higher speeds is an even higher premium. They should offer outstanding customer service at an affordable price, the kind of service one gets when one isn't served by a monopoly.

It usually takes a very long time to get someone on the phone & when we do get someone...they don't speak English and don't understand the problem. The problem is usually not resolved until a day or two later after the "cable box" or "internet modem" has been "reset" several times after several calls back. T.V. is usually fine. Internet speeds are variable and often very slow. Also, the cable provider opted us "in" to providing a free hotspot for the general public (at least for other XFINITY subscribers). That made our internet crawl! The installation process was very easy for cable. We tried to also have the phone installed, but it was too difficult so we had to stop that subscription. The internet was a self-setup. Each of our services goes down without warning at various times during the day in all kinds of weather. We're never given an explanation or a credit, even though it happens all the time.

They present well but deliver poorly. My DVR died. Called support, determined a replacement was needed, and it was to be mailed to me. Received replacement, replacement did not work. Called again, they told me they would send a repairman out & would CHARGE ME! I cancelled service. Had to return equipment to a local store of theirs. Waited in their store with over 200 people & 1 service person working behind thick plexiglass. One person working!! Waited close to 2 hrs before my number was called. Poor. The costs are too high, their equipment is old, software interface is poor. Service (getting a picture/programs) was reliable, the equipment was not. Quit taking advantage of your subscribers by delivering outdated software, hardware, poor customer service and equipment.

Pathetic. They don't know their own product. We pay up the yin yang and yet every time we want to watch a show we don't have it. A lot of channels used to be included in a package but it seems now that all those channels want individual subscriptions. It's a real rip-off. We get nothing basically for a lot of money. If we could ditch it we would but antennas don't work in this area. The internet is slower than time even though we pay top dollar for the top tier. It also just freezes up often throughout the day. Movies stop throughout their viewing saying not enough bandwidth is available. I think Xfinity purposely clamps down on speed and bandwidth. We don't game so it's really unfair. We are in no way hogging the net. Waiting for something better to be available in our area. Reliable? HA! RiDICKulous is more like it. Xfinity is a scam operation and the feds do nothing about it. Criminals.

For answers, they read off of a computer screen and have no idea what they are saying. X1 box is very slow. Cable and internet is way too expensive for what they provide. DVR doesn't work at times, can't delete programs. I hate Comcast, Xfinity, whatever they call themselves. Rates are constantly going up for no reason, programming sucks, DVR should be a lot faster than it is. Even Comcast says that it is VERY slow!!!

For 10 years I have paid bills online. Now I am locked out of my account and the Comcast/XFINITY office and customer support is also locked out. And why? Because I do not use the assigned email address for comcast.net. No complaints with the quality of the cable or the internet just the company and their underhanded ways. Every year the cost doubles and you have to go to the retention department to find an affordable "package" even if you don't want a "package". Few instances of downtime in the 10 or 15 years. To force someone to use another email address is ridiculous, and to refuse online service because a customer does not want yet another email address that terminates with the cable service is unethical.

It's fine. Haven't had to call recently. However when we do, I have to have my husband call because his name is on the bill. BUT I PAY THE BILLS! So it's irritating. The only problem I have with the quality is that when cable goes out, it's usually out longer than Verizon land-line phone service ever is. The cost of cable TV is ridiculously high. The business model is totally for these companies & the networks and not for consumers at all. Networks get paid by advertisers then by cable companies. The cable companies get paid to provide us with the networks.

Xfinity's X1 DVR system has a serious flaw in that it tends to cut off the ends of programs. I had DirecTV for 3 years prior to switching back to Comcast for cost reasons. DirecTV's system records a couple of minutes beyond the scheduled end of a program thus not risking the loss of the end of the program content. I'm not referring to upcoming episodes of the program at the end of the show, but actual missing current program content. Although I would like to see the previews for the next episode also, which is lost. The X1 system also contains less information than the DirecTV system in their guide. For instance they don't list the guests on a talk show. You have to take extra steps to find it if it exists.

Not at all happy with the service I am getting. Raised a complaint but never received any response from them. Over the call they told there is no service fee but when I get the bill I see service fee added… Just disgusting.

I started a business contract with Comcast back in December of 2015. When I started the contract I was informed that my home phone, internet and cable will become one bundle that would give me one bill versus me having to 2 bills. Who in their right mind wants to have to cable bill, both of them are $106 and $0.13 a month. They are highway robbery. They tell you one thing and do another. When I asked for a bundle deal I ask for a bundle. The bottle of that I was told that I will ask you receive is the cable internet and phone for 3 years for $94. My total bill for the whole three years of $106.13 plus the taxes. That's not what's really happening so today I had to experience me having no service because of their mishaps.

I recently relocated and set up internet and cable through Comcast/Xfinity. I had no issues getting my account established over the phone. I went to the Xfinity store to pick up my equipment in order to do a self-installation of my services. I own an internet router/modem and took it with me to the store (in the original box) to see if it would be compatible with the Comcast/Xfinity internet. The rep at the store was friendly and personable and said he "added the router/modem" to the list of compatible routers and that I shouldn't have any issues.

We changed from a different provider to Comcast with the conditions that they were going to provide the similar features that make our company run smoothly. They promised everything, as well as a smooth transition for installation (we are in the middle of moving to a new location once the construction is finalized). However, since our move in Oct, we have had problems with our fax line (which I finally narrowed it down to pinpointing that the Comcast lines are digital, even though they say it's analog). It's a digital line that "technically has the same features as an analog line" (I have sporadic service where I cannot count on faxing, so I have changed to emailing everything).

My father worked for this company since I was a baby. For a long time I loved comcast. But now, I've realized I've only loved it because my dad worked there and we got so much for so cheap. My dad got hurt and was let go. Now that I see how much you have to pay to get any kind of "good" service, it's ridiculous. We pay almost a hundred dollars a month and we have to constantly get new remotes because we can't get our on demand without it. We have to pay more to watch what we already pay for? Also I didn't realize, but you also took the buttons off the box so we are FORCED to buy new remotes! Your service for employees are amazing, but for everyday people, your service sucks. I will never be a consumer again even if you give me a lifetime of free best awesome cable. Rot in a fruit cake six months after Christmas Xfinity. ROT.

We changed services to Comcast. The installers were not able to locate the service box and were unable to install the service. They told us their Supervisor would be there in 5 mins to conduct the installation. Two hours later (after an hour on hold), Comcast was unaware of the problem or able to see which Supervisor would be contacting us. They told us we would be contacted within 24 hrs. We explained that we needed immediate internet for our businesses, there was no sympathy for this.

I hate calling Comcast. Automated menus doesn't let you just choose customer service. Foreigners answering your calls. You can hardly understand them. Cable/internet will go out or put codes up. The cost is ridiculous. Supposedly you're saving with triple play but I don't see any savings and the taxes they pass on are infuriating. Reliable for the most part but will go out for unforeseen reasons.

I was able to negotiate a lower rate subsequent to an unexpected, ridiculous price increase. Internet speed is exceptional, but the value of TV service is pitiful. I have had half a dozen cable providers over the years, and Comcast is the worst value of all - offering fewer channels and no free HD for the highest cost. No problems. Comcast is good for Internet speed, but horrible for TV service value.

Had issue getting voice mail but customer service was very supportive helping. Service has been good so far. There is nothing on tv anymore, all the channels are the same. What is on are repeats. Pay such high price for nothing. Lately having to reboot cable boxes a lot. Need to provide service at more affordable rates. All the channels and really only use 10 channels but have to pay for level up because they don't carry on the affordable plan.

They're generally curious, knowledgeable, and predictable. After some initial glitches with the X-1 system, TV service is generally fine. Internet will experience random drops throughout the day, every day. Anywhere between a few seconds and half an hour. Way too expensive for the few TV channels we watch, with way too little content in between commercials. After initial glitches it's pretty much okay. We love the on demand functionality.

It's so difficult to reach them. I usually had to 'chat' over my computer and then it's just not personal. Since I could save the transcript to prove what the agent actually said to me, that was the only positive I can offer. Entirely too expensive. Too many outages - I went for almost two weeks without cable once and they never even offered to deduct anything from my bill for not having service.

The field technician was great. However it took 4 calls to house techs who knew nothing before they sent someone out. Since faulty equipment was fixed, signal has been good most of the time. Only one outage which was nationwide. Install easy, programming not as good as DirecTV. Comcast needs to work on their guide. There should be a way to only view subscribed channels.

They act like they are doing you a favor by allowing you to talk to them. Had numerous problems from bad wiring, to Comcast technicians cutting the wrong wires, to network outages. If I could rate less than 1, I would. Prices too high, services very unreliable, and customer service is the worst. I was finally able to get Verizon FIOS and it is 1000 times, maybe more, better than Comcast.

They have been quite responsive to my inquiries and the process is usually fast. It is fairly reliable almost all the time. Too much crap is being offered under the disguise of quality programming! We only watch 10 channels at best and the rest is streamed online. I am fairly certain that when I sit down to watch a cable program, I will be successful. Offer a la carte pricing rather than different levels of tens or hundreds of channels we will never watch.

The only thing on my credit report is from Comcast claim that I never returned a $500 cable box when I cancelled service. It's the worst company in any of the countries that I've lived in. I wouldn't open an account with them if they paid me to do so. Technically, the TV signals were OK. The internet was very slow even when I paid for premium "fast" service. Hugely overpriced. I only wanted one channel that they carried and the minimum I'd have to pay was over $80 per month.

Very nasty customer service reps. Clear channels. Nothing wrong with service just billing. Very expensive. You get overbilled. Not for anyone on a fixed income. Pretty reliable. Could be better. Comcast does not consider that some of their customers are seniors on a fixed income and do not get paid when their bill is due. They should take this into consideration and change the billing date to accommodate the pay schedule of the customer.

Horrible customer service. Most are not educated with their product, are not able to listen, become defensive, offer a service that I have to pay additional fee, give inconsistent answers, avoid offering anything that could help me save money. Often are fuzzy pictures. Offer packages that I do not want. EXPENSIVE. Since they own this region, they charge what they want. And, sneak charges into my bill. Don't know if I'll have a telephone in the morning...or, my internet maybe down for some unknown reason. Offer individual channels. Is the triple rewards program really saving money? My bill seems to increase every other month.

I was constantly call customer support how always made promises to correct my bill and it would only be for 1 month and the bill would go back up or never be credited. So I canceled Comcast, purchased a box and watch Netflix's, I'm so much happier and I no longer have that overpriced bill. I was always calling in to have my cable box reset. It was time-consuming and a waste of my time. It worked when it wanted to and when it didn't want to, it didn't. We needed more competition in paid tv so that it is affordable for all.

When equipment malfunctions (frequently) you have to either drive miles to the one service office, and wait usually over a half hour in line to exchange it, or pay for someone to bring a replacement to your house. Almost impossible to contact a live service person on phone. Both difficult and expensive to deal with when problems arise that they should correct to maintain service. Much too expensive, but the alternative is "rabbit ears" in my suburban neighborhood. Frequent partial outages of some channels, freezing programs, and deteriorating signals. My recommendation - avoid if at all possible.

Comcast customer support is programmed robot that has no concept of customer satisfaction. Comcast is all about Comcast. I have had 2 major conflicts with Comcast brought on by technician incompetence that resulted in serious physical damage. Comcast handled both situations poorly. One was a failure to ground the cable which resulted in substantial property loss from a lightning strike. The other was a severed main trunk caused by a Comcast lineman resulting in long outages and replacement of our incoming cable. Comcast Cable is OK. Not 5-star for certain. Too expensive. Poor customer service. Average equipment. Numerous interruptions. Equipment does not function well. I wish there was competition.

I've have Comcast cable services for about 15 years. I am currently living on a fixed income. When I call the agents from Comcast about lowering my fees to them I get different responses to lowering my bill. It seems like Comcast treats new customers like gold and its longtime customers like something else. Some of my friends that are longtime subscribers of Comcast have had to end their services with Comcast because their Comcast bill went through the roof. I wish they had more specials for their longtime subscriber that equalled their specials that they give to new time subscribers. Sometimes the internet connection gets really slow. I rely on Comcast for my internet, phone and TV connections. I've only had sporadic outages with Comcast. With Comcast it seems like the bottom end is the dollar and not customer service.

Different answers from different employees on same question; poor quality phone connections to cust service (that VOIP system that is delayed so badly); increasing prices and adding services w/o my approval. Poorly trained employees, one of them actually complained to me about his low wages paid by Comcast. Fairly satisfied w/ the internet service, although it NEVER is as fast as they advertise it is. Also recent price increases have it real expensive at $85 month for just internet. Works most of the time. I can't wait for google fiber.

It breaks, they try to fix it. Not including outages. They're not proactive in terms of notifying of outages. You just have to guess that it's not working, perhaps it's a larger problem. Good programs, but the pay channels all have the same programs and run repeatedly the same movies or shows. Nothing much new in the way of new programs. Entertainment value. Price for the service doesn't equal the quality of the product. Pricing/packages are terrible in that new customers get better pricing whereas long-standing existing customers get nothing in the way of a price break. A take it or leave it mindset!! Consistent in the availability area. OVERPRICED PRODUCTS/SERVICES. UNDER-APPRECIATED LOYALTY OF THE LONG-STANDING CUSTOMERS.

Customer support is terrible. Appointments are difficult to schedule. Customer Support personnel will promise you services that the repair person hasn't heard of or be notified of. It usually works pretty well but the internet seems to disconnect/connect at all times. The value is very poor. Bill is way too high. When it works, it works well. But too often the tv freezes up, or the guide has wrong shows listed. Although I complain about Comcast, compared to other cable services I have talked about with friends and co-workers, it seems to be the best offered in my area.

You can usually get someone on the phone within 5 mins as long as there's not a major issue, in which case they usually have a recording letting you know about it. They tend to want to charge you for everything, but you can talk to a supervisor in many cases and get all or part of the charges removed. We are told we get 50MBPS down speed. That is simply not the case, or I could download a 500MB file in 10 seconds. It normally takes about 1-2 minutes, depending on the time of day. It would make me feel much more warm and fuzzy about Comcast if they actually delivered what they say they deliver download and upload speed-wise, but it's better than C. America!

I haven't needed a lot of support. My most recent call was to confirm that I had the latest cable box. The person I spoke to was very pleasant and helpful. I have had very few outages and the system has always been restored in a reasonably quick manner. I am on the 2nd year of a new contract so I get a lot of channels for a reasonable price. When this year is up I will reduce my cable services to maintain a price close to my current price. No problems with reliability. There are services I currently have but I don't use like DVR and many channels I don't watch. If I was paying retail for these services my cable bill would be much higher.

Always solves the problem so I have, to date, no complaints. Most of the time the service is very good with sporadic instances of incorrect programming. Love the service. Most of the time the service is very good and occasionally have to call technical support to cover programming issues. Have complained to Comcast in the past that several times after ordering PPV the station was not programmed as promised. Requested that they improve their service in this regard.

You can't talk to a human initially. I usually do a chat online. It depends on what employee you get. They are very good at apologizing. Equipment is cheap. Two remotes went out the same day. One box doesn't work. I have to take my time to return. Comcast sucks. They don't care because there is little competition. Writing to the executive office is also a joke. We have to live up to our side of the contract and they don't. Service goes out too much. Equipment is cheap and unreliable. When I initially decided to go to Comcast and went through Sales they lied about price and gave me service I never asked for. It took months to get the service removed. Trying to get out but have a 2 year contract. I have to abide by contract but they don't. How fair is that!

What customer support? A problem... be prepared to be transferred at least 3-4 times and still most likely not have the issue resolved. They also lie about the bundling package prices. The X1 upgrade.. we were told we MAY get up to 75 mbps. We already had 25 mbps which they said could be average. What kind of "upgrade" is that? Then they give you a price, but when you receive the email confirmation, it's not at all what was discussed. Extremely deceptive tactics to lock you in for 2 years at really no discount. The internet goes out all the time. Pay more for less... That's their motto. The popular packages are removed from lower packages and put in higher ones to get you to pay them even more to get the channels you regularly watch. Mediocre.

Inexperienced with the products and services Comcast/Xfinity provides. Comcast has the worst customer service ever! They over charged and tell the customers one price and charge another. The services doesn't work half of the time. The internet disconnects all of a sudden. The TV shows blink out and freezes daily. It is horrible, not worth what we pay for it literally!! Not reliable at all. Comcast does not value good honest and on-time paying customers! I made several complaints about Comcast aka Xfinity whom have changed their name but not their products/services and customer service to the Company as well as the Better Business Bureau. I would not promote Comcast to anyone. I nothing positive to say about my Cable company. ABSOLUTELY NOTHING!!!

TV goes out, cannot get Comcast to respond in a timely manner. Rates keep going up while customer support has dropped off. Not enough staff to answer phones because when I call it takes longer for someone to answer. And when they do answer they are trying to sell some other service. My picture goes out, I call Comcast. They say they're working on it. I call back and I am put on hold for ten minutes or more. Or if they answer quickly they are trying to sell me. Much too expensive. And my building is sold out to Comcast so I cannot go to another source to even try to get a better deal. The most reliable thing is getting billed every month and the bill goes up. They should have a resource for the elderly. Some advocate to appeal the process they take senior citizens through.

Most trouble calls are from non-technical people following a script card. The end of the call is always followed up with a sales pitch. Internet speed is slow during the evenings. Selection of programming for the package I have is terrible. But I'm all set with spending any more than I have to. Every 6 months the price goes up $3-5 for the same terrible service. At least 1 local outage per month. Cable certainly isn't what it once was. Give me MediaOne or AT&T Broadband of yesteryear. Comcast is the worst.

When I call, most times I get someone overseas. That is seriously disturbing. They are very hard to understand and there are too many Americans who need jobs. Great internet service when it works... Very good value. Easy to order on demand as well as changing your services. It seems to be getting better lately. The cost goes up and up till I have to call and ask them to bring the cost down or I will change providers. I Do like that there is no contract.

Customer services is OK. Tech support - depends on who you get on the phone. Most of the time it is someone who can only read from a script. We pay for channels we never watch - need a la carte. Internet is very reliable, but Xfinity X1 not ready for prime time. Many system hangups, lost recordings, software hangups requiring almost daily reboots of the X1 box, X1 box noisy, aspect ratios inconsistent between HD and non-HD channels, recording often cut off near the end and finally the daily forced reboot at night is obtrusive and shows how crappy the Xfinity software is.

We have BASIC cable, reduced quality & programs. We live with it. We added internet last spring. Comcast adv $15/mo, said we could get $20/mo only, but charge us $25/mo, LIARS. Once upon a time cable was good quality. Now they GREATLY reduced the quality as well # of channels. Being on wrong side of a hill, we need it to get CBS and digital signals are NOT as good as old analog. In a word OK, barely tolerable. We now pay MORE $$ and get less programming & low quality after adding the BOX, just to get BASIC TV, a SCAM. Service signal reliable, Comcast LIE and try to scam us over and over. BEWARE, we have our own PERSONAL cable modem, works fine. Comcast is threatening to LOWER our service and CHARGE us for our cable modem if we do not ship it to Comcast in exchange for THEIR modem & pay monthly rental fees. WHY would I trade a working personal modem we OWN & give It to CommieCast? SCAM!

Quality is erratic, and the internet is often down. Technicians keep coming out and temporarily fix the problem. Poor service. Technicians come out regularly to fix issues. One technician told us that Comcast had installed indoor cable outside the house. Although the service is erratic, the price is 205 less than Verizon. 80% of the time there is no problem. But at once a week, the internet connection is poor and we must call Comcast or reboot the modem. Stay away from this provider if you can.

Most of the people I talked to read what they responded with out of a book. Most of them all told me the same thing. I had trouble understanding about 75% of them due to accent. I figured out what was wrong myself after hours talking to them. Cable picture is great when it is working. 98% of the time it is working fine, but the other 2% It digitally breaks up and stops. They usually say someone is working in the area. Cable costs too much for what you get. I really feel like I'm paying for commercials and not the programs. As most programs are adding more commercials. On demand is good as long as there aren't too many users on it. I would say it is about average with the other services, like dish and phone.

They have to read from the script to be able to accomplish simple tasks or requests vs doing what needs to be done. We have no other choice of cable. We rarely have any service interruptions or issues with the quality of the product. The prices fluctuate often but continue to rise without incentive to stay with the company until you cancel. We have yet to get any service issues. If there were alternative providers in our area we probably would not be with Comcast.

We found the need to communicate often and when we do, we find Customer service knows very little about their products. It is ironic that the service people confirm they feel the same way. We get odd sync problems with the sound and picture and sometimes the sound doesn't work at all. We have 2 residences and currently pay $163 & $189 respectively. Way too much money for the service and product we receive. Internet is slow (we upgraded to faster at one house and we still can't stream little videos online). OK. At the price we pay I hate to pay retail for HBO & Showtime. My husband calls whenever the deal they give us expires and complains and they generally re-up the deal. Not always.

It takes a while to get someone on the phone but usually they're relatively effective at resolving issues, except the once a week when their Internet service is down. The quality of services is OK but not great. As with virtually everything else, the pricing is a little steep for what you get. Almost once a week either the Internet or telephone service gets interrupted. The speeds and connectivity vary at times. It's an overpriced monopoly that needs to be better regulated or broken up. You pay too much for too little and weekly interruptions get frustrating after a while.

I wasn't getting Starz on my TV, so I notified Comcast about my issue. Person came out to my house and fixed the problem by calling in to Comcast technician. I have no problem with customer service, with amount of TV channels or the quality of the shows I watch. The value of my cable service could be better. Why pay for 100s of channels when I only use about 20 of them? I have never had a drastic problem with receiving cable service. Only when there has been really bad weather do I have interrupted service.

Comcast knows that it is not a consumers' market, as they now have a near monopoly in our area and can raise fees and basically charge whatever they want. Their customer service is hit or miss. The last time we called with an issue regarding our router not working properly, they did send a replacement router, but then increased our monthly bill. This is after stating very plainly that the new modem/router was not going to increase our monthly bills. Add to that, very long hold times, out of state support operators, and general impression of not really caring about customer experience as long as they get paid. Comcast needs to be broken up and definitely not be allowed to merge with Time Warner. Internet access should be equal to all citizens, not based on ability to pay a very high premium fee.

Rarely I get a competent support member. At best, they're apathetic and doing the bare minimum. At worst they're downright rude and condescending. The X1 box is nice, but I think overall the rental fees are too expensive. Really hoping the FCC will open up the market so I won't have to be robbed by Comcast each month. However, as I said, the X1 makes it a little easier to swallow. (This is only referring to the cable box, I don't use their modem, as I have my own Motorola Surfboard.)

I was moving and turning them off. Called to check the date that I needed to contact them AGAIN to close out the account. Because they won't due it mid cycle. They bill a month in advance. So I wanted it turned off before they billed for that new month. So I was very careful. Called on THE day. Left immediately afterwards and stood in line for an hour to turn in my one box - again - didn't want that additional bill. The girl says - "You're good! You got it." 6 weeks later I get a bill. That after calling them - they insisted I needed to pay. So I waited for as long as I could and paid it. 6 weeks later I got a check back for the same amount. I turned off my cable over 4 years ago and don't regret it. Still don't miss it. And these monopolizing idiots will never get another red cent from me. Internet only. Who can watch 400 channels at once? Let it go people. Unplug. Go play outside!!!

They have consistently offered temporary rates to keep me as a customer, and then increase the rates when the period expires. They consistently offer better pricing to new customers than to existing customers. There are frequent outages or service slowdowns (internet speeds slow or the cable service has to reboot). If there were another cable (not DSL) internet provider in my area, I would certainly switch. Their services are extremely poor and extremely expensive. I will switch at the first opportunity.

Hard to understand the Techs from overseas. They are programmed robots. If I tell them the problem and what steps I've taken to resolve the issue, they still make you take the same steps, (reboot, restart, etc). Most of the time the service for internet is good but at times the high speed internet isn't very high speed. Their value is that they provide a decent service at a high price without much competition. Sometimes it won't work. I understand that cable and internet go down sometimes but it seems too often.

Extremely long waits, disconnects while waiting for customer service. More than half of the time they cannot solve the problem and want to send a tech out to your home at YOUR expense. Extremely expensive, we pay 140.00 a month for cable & internet with no special channels. Simply said they STINK! Horrible. For instance we were paying $160.00 a month for cable (with no added special channels) and internet (the slowest speed). It's extremely hard to fork out this much money in an economy such as this one. My mom is an 89 yrs young woman on a fixed/limited income so we help out as much as we can.

Customer service reps are generally polite and helpful, as long as the concern is one they know how to address. If they aren't able to address the issue quickly, I have been disconnected. Initially pretty good. Recent "upgraded" remote does not accommodate a surround sound system. I'm back to using 2 remotes. Three days a month of lost service. Hours on the phone trying to get service back. They decided I lived in a different town than the one I live in, which has caused issues since initiating service a number of years ago. If I had another choice, I would drop Comcast.

There is no customer support. I tried for several days to get an error on my bill resolved. I was transferred several times, and nobody solved my problem. I finally complained on a social site, and some Comcast executive contacted me and eventually fixed my billing error. I spent 20 years developing World Class customer service, and this company completely fails in all aspects. The more you spend, the worse the service. More in infomercials, commercials, buying programs. Seriously? I finally quit the TV, and use broadcast TV. Yes I still get all of the commercials etc, but at least I am not paying for them. The internet is supposedly the fastest, but still cuts out, especially during streaming movies from Netflix, and the audio is sometimes horrendous. The installer had to replace the equipment twice, because it was faulty. Nobody should have to pay hundreds of dollars for internet and/or TV.

They try to upsell at all costs. They talk in circles; never get a straight answer. Even their retention dept... After I was customer like 15 plus yrs only wanted to give me the fake 2 yrs "deal" that after the 2 yrs went to normal prices that I cannot afford. They lie. Told me I had a deal and it changed. "No. You never had a 15 yr old deal" lol. They actually made me cry. They would not let me cancel!! Look online. It is true. People have to say they died! Or just move and not give new address. They a passive aggressive. And aggressive period. Mean. It is a cult!

I really don't think they know what they are doing. It is very frustrating if you are stuck with calling them. I feel like they have you jumping thru hoops till a miracle happens. We had patch of on again-off again service and we ended up replacing our router and that seems to have helped sooo don't know if patchy service in the past is all linked to that. Also originally we leased our modem and we decided to buy our own. The one we bought looks like the one we leased. I suspect Comcast is not happy losing the revenue and they might increase the aggravation of hooking it up (it was not easy when we did). Plus if we have any problem, they are likely to blame it on our modem.

They berate the customer. "Yes, we are more expensive because we are the best". They also have a monopoly and charge 30% higher than if competitors were available. Goes out quite frequently for hours at a time. Quite dangerous where I live. It is senior's housing. No emergency phone backup without paying an additional fee. Basic is expensive with extra charges for router, HD, DVR. Network access was raised by over 40% this past January. Premium channels went down in price but nearly double what I can get it for on the internet alone. Cannot count it as being up. After it comes back up the router takes several minutes to get services back in line including critical phone line. Even though WIFI is included, the signal is so poor it can not be accessed in the hallways of the building. Signal is quite weak, especially with hotspots surrounding our building. I cannot get the cartwheel to work in my local Target due to the weak WIFI signal.

Until VERY recently, technicians would lie to you about what service is available, promise items would be deducted from your bill (only to be re-placed on your bill the next month). Now, however, they are MUCH more pleasant, all the way up to average. Pixelation, almost daily; 5-6 outages a year, down from 10-12. Tallahassee, Florida has the highest Comcast bill in the state, for basic Xfinity service.

Sucks. It's a sales "upsell opportunity". Quality of service means I have internet, uninterrupted, and it's fast enough to support our home. I have it. Not what I would envision, but good enough that homework gets done, gamers don't complain, and I can get my work done. I pay in the neighborhood of $83.00 per month for internet only. I cut the TV bundle 2 years ago. I'm being punished for it, but will never take tv again. I don't want the content, 24/7 news propaganda, commercials, and PC promoted lifestyle impacting our family.

The last time I called for help, I was transferred to three different people then disconnected. When I got home, I had no DVR service. Another call, disconnected once then, finally, a nice man helped get service back on. I do not like Comcast service. Every person has a different answer or no answer and transfers you and then there is a disconnect. Very frustrating. We got a new TV because we thought the old one had terrible HD quality. But, come to find out, it was the DVR box that was the problem. The HD part did not work.

Kept cutting my service back and raising my rates. Then wanted to force me to rent their converter boxes to accommodate their change in service (which btw was not true for months). And I didn't ask for. Finally I just had snow, even though they told me I would not. So I told them to shut me off. 5 times. Despite this they kept charging me. And each time I called they acted as if I had never called/written to turn off my service.

If you have a problem with internet access and call in, you get to sit on hold with a system that tells you to go online to solve your problem... Exactly how am I supposed to do that when I have no internet service? Basically, there's no support at all. System has outages every single day - they may only be for 30 seconds, but 30 to 50 a day is too much. You cannot stream anything which I think is on purpose. They want $164 for internet and cable that comes with 86 channels we'll never watch, 5 channels we actually watch, and crappy reception. Constantly dropping off line; you absolutely cannot order a PPV movie because it won't play all the way through, you can't use streaming because the signal is constantly dropped and forget about trying to DVR anything - that doesn't work. I hate my cable service. I pay all of this money for absolutely nothing. All we get are excuses about trees, weather and unknown outages.

Robotic in their responses, reading a script and they seem more interested in you having a positive review of them. Granted when tested it get high speed results but the quality is poor proofed by all the interruptions streaming and stalling when surfing the web, it frequently stalls or can't open a page. Poor value if everything ran without stalling and we could watch a movie without interruption and we didn't have such poor performance from phones that rely on our internet feed I might be happy paying over a hundred dollars a month for the internet and what few channels we are allowed for the tier we are at. Reliability is nonexistent. I know of no one that is satisfied with Comcast/Xfinity service but business. We live in the heart of Silicon Valley and we can't get a better more reliable service, why is that? The rich neighborhoods do not seem to have these problems. This just stalled again for about 20 seconds and again just then, pathetic.

The past 5 years has seen an increase in accessibility and civilness. My service has been quite good. I've never lost service in 12 years. There was a time when I had pixelating service, and it took 2 or 3 phone calls, but we finally determined my cable box was too old, and needed replaced. So did the TV. The new HD service is crystal clear. I HATE paying the $160 a month for a "basic" level service. It's backbreaking. I don't even watch that much TV, but you don't have a choice. You are forced to the package they are selling. Can't wait for a-la-carte TV service! I want what I want, when I want it. But I don't want the other zillion channels or phone service that I won't use. I have been paying for something that I only use a portion of. Oddly, I turned off Cable service THIS MORNING. I'm going off the grid, and moving on to Amazon or Hulu. 'Nuff said.

No written contract. When I call I am shuffled around. When my alarm needed servicing, I was charged $50 without warning. Always seem to have TV and internet - except for a few times when the router went out or some such thing. When I signed up for a 3 year contract I got no written contract, nothing in writing and in my 3rd year my price skyrocketed (supposed to be a $10 increase per year). I think Comcast's motto is to get the most money you can out of the most customers. Highly unethical - and don't bother calling the AG's office or complaining to the FTC. They don't care and only send you back to Comcast to re-hash your problem.

Wait times on the phone, the transferring from one CSR to another is maddening. They are not empowered to do anything until you work your way through 3-4 levels and even then they are doing you a favor. When I moved the only way to not have my rates skyrocket was to upgrade to the Xfinity platform. When I was just on digital a mile away, Service was uninterrupted. With Xfinity, there are outages, there are several times a month you cannot change channels since "there is a problem with your service, try again later". I moved my modem to a more convenient location to reboot. I see no advantage of staying with them other than internet service. Where I am located no one has a competitive rate of speed that will handle my current needs much less if I cut the cord and want to stream everything.

It is IMPOSSIBLE to talk with a real person when you try to phone. It is equally impossible to report problems through e-mails. I have tried to report unburied cable in my neighborhood and I cannot reach anyone by phone or internet. WORST customer service ever! My cable box stopped working. It took three different "technicians" to replace a new box. I was told that all the XFINITY boxes have been recycled. I think I am paying too much for just internet and cable TV (not the top of the level). Internet service and TV service frequently go out. The prices for my limited service increase on a regular basis. I would use another company if I could but satellite dishes get no reception where I live. The customer service element is simply non-existent. They have customers who cannot voice their opinions.

I have called multiple times for various problems and it's like I never called before. They have no record of my complaint, only that I have called. I have been waiting two weeks for a downed cable in the middle of our road. The fire dept finally had to come and cut the cable for safety reasons. They seem clueless and could care less every time I have called with an issue. They are a ripoff and continues to try and find ways to pork the customer. Such as, raising internet prices for customers who watch Netflix more than cable. They're going to find a way to make more money any way they can. I have never experienced a worse cable company than Comcast. I've called multiple times for this recent downed wire and they tell me each time the customer service representatives didn't put any notes in the system. Are you kidding me??? They suck, and if I had another option for internet, local news, and sports, I would cancel Comcast in a heartbeat.

I had extremely slow internet for YEARS and they would tell me that it was my computer - It ended up to be THEIR Modem... They only credited me $20 for 2 months. Recently went to cancel my cable because my bill went from $160 to $225.00 and they told me I could NOT Cancel on Sundays. Somehow they only Cancel cable subscriptions on Sunday? I would spend on average 2 hours on the phone with this company to try and lessen my bill and end up with a HIGHER Bill. Recently I canceled my cable & they told me to drop off all the equipment at one of their conveniently located brick and mortar buildings... They have CLOSED All the Comcast buildings close to me - I have to drive over a half hour away to get this equipment back.

It takes over 5 minutes of listening to a phone tree, advertising, and suggested additional products before one even gets to the queue for an agent. Sometimes the agents are knowledgeable. Sometimes the agents are clearly not native English speakers, and between lousy phone connections and unfamiliar accents (give me few minutes and I always get them), it is very difficult to do business by telephone. The chat service is very time consuming, even longer than a phone call due to the distances the messages are traveling, most frequently out of the Western Hemisphere. In store help is the same: inconsistent. Try to get an idea of your basic monthly bill amount: it is always understated, yet all the fees, taxes, etc., are static.

If one wants it... one has to actually head down in one's car to get an English speaking representative or a person of knowledge and even that is iffy. It's as if doing things by telephone has become obsolete... so, we take a step backward and actually have to physically TRAVEL to obtain results or closure. When one does enter the store, one may as well consider himself in a third world country where making the all important DEAL is what it is all about. The bartering, the bantering, the apologizing, and the emotions involved are ridiculous. There should be ONE price for one set of services for ALL. But... NO... We gotta work to get a deal with a corporate twist of crap! What EVER happened to fair practice and timely results? Each time I've called Comcast to complain, I've gotten no satisfaction. They play GOD with the channels, giving and taking as arbitrarily as the storm of Spring. I hate cable. It used to be a pleasure, many years ago.

Minimally, it takes five minutes before you reach a live person due to their automated answering system. Some customer service representatives tell you one thing, but they do something quite different. For example, a credit that I was promised for loss of internet service (due to a defective modem) was never applied. This meant that I had to call them a second time.

Awful, 3 days to come out when an outside cable was cut somewhere. Service people, both at the call centers and technicians that come to your house, are untrained and don't understand how their equipment works. Recently Comcast forced me to upgrade to Xfinity by popping up a message on our TVs every 1/2 hour or so saying that if we didn't upgrade we would lose access to some of our stations. We always paid a little extra to have 2 separate Comcast DVD recorders so my wife and could record and delete our own programs on our separate TVs. When I was forced to upgrade I contacted Comcast Xfinity department on 3 separate occasions to confirm that if we installed 2 Xfinity DVDs we could still record and delete programs independently on our respective TVs and there would be no increase in cost.

After troubleshooting on the phone for an hour it was determined the receiver box was bad. Took it to the Murfreesboro office and exchanged for a new box. They took the new remote out-of-the-box and told me to use my old remote. Took the box home, hooked it up and worked with troubleshooting for over an hour to get their remote working. It was determined the old remote was not compatible with the new box. Told them to bring me a new remote because they would not give it to me at the office. Charged me $50 on my bill for bringing out the remote. Called customer service and they said the old remote was compatible with the new box and they had to charge me for bringing it out that I could have gone to the office again to correct their mistake. Would only credit my bill $25 instead of 50 they charged me. It was their mistake!

Today I've received my bill and it went from $136 to $153. To be honest I was satisfied with this company until today. I was told my bill was going to be high the first 3 months and after that it was supposed to go down to at least $120. Now I have to pay $153 because of all the "fees" and whatnot. I know I ordered movies but aren't they supposed to be added on the monthly bill that you ordered them? They are charging me for the movies three months later and I don't think that's fair. This is an issue that needs to be fixed specially because I love this company. I am so disappointed and I will end up going back to Verizon if this keeps happening. I am not satisfied at all after all this. I am hoping this gets fixed. Be careful before signing the contract because they might tell you all these beautiful things about what they can do to help and at the end they are going to turn their back on you. I do not recommend this company at all.

I have been a Comcast customer for 2 years but just switched to another provider. While there were periodic service issues during my first year of service, Comcast addressed the issues and the pricing was generally as promised. The middle of last year, I noticed the service prices began increasing, without any dialogue or notice. When I inquired I was given a new rate which was confirmed by a Comcast service rep email and actually billed and paid for one month. The next month, I received a bill almost twice what I had been quoted, billed and paid the prior month. When I inquired, the rate was jumped even more the next month. All of these rate increases were made without notice, awareness, discussion with or approval by me.

My brother and I contacted Comcast on February 2nd this year. We moved to an apartment and need cable and internet services. The person who attended our call was Yunior, or at least that's the name he gave us. Well this gentleman told my brother and I coz phone was on speaker and I took notes of our conversation, that our bill will be of $132 a month, with FREE HBO for a year and that our internet was unlimited and with a speed of 75! I asked him many times during the conversation about the HBO and the internet and always told us the same answer. Now we got the first bill and surprise, surprise! Comcast is charging us $15 for the HBO and my internet never gets neither to 35!

In August 2015 I went to an Xfinity (Comcast) store and asked that our home phone line with AT&T get bundled in with our existing internet and cable TV service with Comcast. I was told this would be a seamless task - NOT SO!! Our phone service has been disconnected 2X by AT&T but they continue to bill us monthly. Comcast is also billing us for the home line. They've overcharged us. Said we'd get credits applied to our bill but still haven't. Each company is pointing the finger of blame to the other company. We've dealt face to face with representatives of each company who are polite, understanding but extremely ineffective. We're about to have our Comcast service interrupted due to an unpaid balance. My husband is 74 and I'm nearing 67. This has been such a struggle for us and is very upsetting. We do not know how to get resolution on this with both companies. Please advise. Thank you.

I had Comcast Cable Service and I updated last year so this year I wanted to cancel my services and they told me that I was under contract that I have to pay a penalty if I cancel. Before I use their services I ask them if I need it a contract and they say no and that's why I use their services. So know every time you talk to them is like you upgrade your services and they put you another year on the so call contract which is a rip off to hold customers that can afford to pay those penalties. They should be more honest and not give you false information about this false contract. Please investigate this matter. They should tell you before you get the service that you are going to be in a contract not when you want to cancel.

I've had comcast triple play package for over a year and yes several times I've had to argue with a ROBOT over billing issues. Three weeks ago someone in their office decided to turn off my phone. I've spent at least twenty four hours on the phone with dealing different ROBOTS. The problem I'm having is that they set a ticket for a technician to come out and guess what, they to call me and verify that I'm home. ROBOTS can't THINK that. Because I don't a land line. I can't answer the phone to say I home.

2-10-16 I called Comcast to get a new remote code. I was offered a deal for TV and internet for $69.99 plus tax and got an email from them that was incorrect. I talked to them again the next day and was told the same thing. I asked for an email which I never received. After that I was given the runaround for at least 3 calls in a row. Always a different offer always higher than the last offer. BAIT AND SWITCH plain and simple. They try to tell me that their employee was incorrect... That doesn't cut it. They are responsible for what their employees say and or offer.

Got a guy come out, said they sent me the wrong cable to make this work right. We had problems, they said they would put that it was their problem and would fix the service fee. Online looked like they did but one month later it was triple the amount. This Comcast is the worst ever. I don't know why people use them. I'm done and going to look at my bank card to prove it. I know I paid them every month but they seem to lose payments.

Sadly this company has gone downhill rapidly in the last 5 years, although their rates go higher and higher, as they swallow up more and more of the competition. Over the last two weeks I have done nothing but battle with one idiot after another, that tells you anything and delivers nothing, only to find out when you do finally get a supervisor which is rare, that the employee you spoke with was wrong. Comcast has tried to take a payment out of my account 3 times in a one week period, although the payment was made online days before the due date. When questioned as to why, the answer was "Once in progress it can't be stopped." Oh yes it can, if the bank removes their ACH privileges with your account which I did.

On December 22, 2015 I had a chat conversations with Comcast agent Robert to renew my internet deal. But my Feb bill went up to 66.43. I call many times but none of the rep and supervisors were able to explain why my deal is not kept. This company suck and I wouldn't recommend it.

We have been LOYAL customers to Comcast for years. We moved our service after being with them for years and we're told there would be no fee. We had a special promotion for a year and when we moved our service we noticed on our first bill the pricing went up $150 plus we were charged a fee to move service. Come to find out they re-start your contract when you move service WITHOUT telling you but with no special pricing. When we called to cancel service after a year they told us we have to pay an early cancellation fee even though we have been with them for 3 years!! This is because they restarted our account when we moved service. Comcast customer service is the worst and punishing loyal customers is just sad.

A customer for over 6 years, I had contracted over the phone for promotion services in June 2015. In December 2015 my bill went up some $20. I called and was told part of the services agreed to in June was for 6 months, the other part for 12 months. When I called in June I made notes on what the customer rep told me. When I asked for confirmation that my bill would be $104/month for the next 12 months the answer was "Yes." Thus, the next 6 months I was agreeing to 12 months no change billing not knowing PART of my verbal contract was to expire before 12 months.

Have had Comcast and moved to a new home 1/2/16. Talked with numerous people at Comcast... My service was not stopped at the old address. Did not get a technician to the new address until 1/19... They did not finish and another technician came 1/21 and installed old cable boxes (3). I called several times and new boxes were mailed. As of 2/18 only one of the 3 tvs in my home works sometimes. Billing is still not resolved for the old address. Getting new bills for the new address when I had NO SERVICE and now another technician is coming 1/20 to resolve the problems and am being charged AGAIN for installation??? I cannot believe the customer service had been so poor. Your tagline... the future of awesome... It's definitely in the future because the last 7 weeks have been a nightmare. No one seems to be able to get the service fixed or the billing.

Absolutely the worst experience of my life!!! The move took well over 9 hours on the phone (and many more since then), they messed up everything! Disconnected our phone at the existing house, yet it was not connected and could not be transferred to the new house, so they left us with no phone at either house and they swore the phone was at one location when it was physically at another location, they didn't even know what they had done. Then the cable was not connected at the new house, internet did not work at the new house, I had to get it fixed and all it was is that they had not plugged in the connection that comes from the street!

I have made over 21 phone calls, had 4 technicians to my home, one did not even turn on the TV. All of this since Christmas 2015. All 4 of my TVs are out again and I explained my job requires me to be out of my home for 3 days. The customer service rep insisted that she put something down and a supervisor would call me within 30 minutes. Well 13 hours passed and yes you guessed it - no supervisor ever called.

We had Comcast when we lived in Baltimore and had several issues, luckily Verizon offered cable and we were able to switch. We had Comcast/Xfinity at our house at least once a month with reception issues or simply no cable/internet service. Once we switched to Verizon we did not have a single issue, not a single issue. We relocated to CT, unfortunately our only option was satellite or Xfinity. We made the wrong choice. We live in an area with several trees and were afraid that would be an issue with satellite. Well it's been a year and a half, we've had a repair person or a hour plus conversation (after the usual unplugging the box repair) with customer service at least every other month. Once the contract is up we're going satellite of 100% smart tv. This is ridiculous. As I write this my tv is constantly pixelating, yes this is after the recommended "unplug the box" repair. P. S. I unplug this box at least 3x a week.

I called Comcast about 50 times trying to get through to them. Never any luck so I go down to the Comcast center and ask why my services aren't working. They were very rude and condescending. Didn't help me with my problem but told me they will disconnect me so I don't have to deal with them again. I been with them for 5 years. And this is how they treat their loyal customers.

I wanted to restart a new service at a new address today. They would not allow me to do so with my old account. There is a $23.74 credit sitting on my old account. I had to open a new one. I called to see if they could help me. Instead I was met with confusion, reluctance and being passed around 4 times. I was hung up on 3 times, one time I believe was on purpose because I was telling him I was just hung up on 2 times and need someone to help me and then he hung up on me. I have never felt so angry and disappointed with a company before and now I am stuck with them for a year until my contract is up. Train your staff!!! Get rid of them if they cannot do the job!

In August, Comcast/Xfinity told me I would get HBO, Starz and a phone line when I changed my seasonal account. I did get Starz. I asked why I wasn't getting HBO as I was promised and they told me I didn't ask for it. Then in October when I ** enough, they gave me HBO for free. But they were giving me stream pics, which I know nothing about nor did I ever hear of it when I called. Now I called for a now X1 box as well as a modem and the one person who actually said they changed my account to Streampix was completely understanding. Tonight, I asked why I suddenly had Starz and not HBO. She said it couldn't happen until I had my new equipment. I haven't had Starz since November. How does that work and why should I have to be told I was basically a liar because I "should have had" Starz. The WORST company ever.

Contacted Comcast Business services on 1/19/16 to arrange a move for my business on 2/1/16. The move included business internet and phone service. During the initial call, I was informed there would be no issue meeting the date of 2/1. Several weeks and over 10 hours of phone calls later, still no appointment was secured. I escalated to several managers, never receiving a reply.

So frustrating. I spent 90 minutes trying to set a watch list and parental control. I made 15 calls. I was referred to different specialized departments. English was not their 1st language. When I was sure they understood, they spent a lot of time trying to find what I needed. In the end, one rep said that there is no watch list for the future programs. The other person couldn't find parental controls and I found it on the TV and had to help her. I would be asked thing multiple times for the same info from the same rep. For instance, name, phone number, address, etc. This is not the 1st time I have gotten inferior service. Sometimes I'd be told that the engineers are working on the problems. Glad I don't have a contract.

I have had Comcast scam me numerous times. This time I took a month to month plan because I knew I would not have long enough for contract to took month to month plan. Two months later the bill was incorrect and called to fix, they advised taken care of. When I cancelled account I received a bill for early termination fee. I have called times and spent 45 min or more each time to be told it's taken care of and then today I get a call from a collection agency trying to collect the same amount again. Called Comcast again and they say they never said that. I know calls are recorded and I need help resolving this and Comcast runs all over consumers.

In December I contacted Comcast to set up service at my son's new apartment in the city he was going to college. Requested a start date of January 13, 2016. Shortly after my soon moved in his TV and internet service were not working. Odd, thought maybe it was an outage. Called Comcast and I was informed much to my surprise that the services were interrupted because of a past due balance from our first bill starting in December. I found this very disturbing because I did not request the service to begin until January 13, 2016. We had never received a bill and another tenant was living there until the last day of December 2015. This made me wonder why Comcast would bill 2 different accounts for the same address, for the same time period and why would a service be interrupted without a bill being sent. This I found all very strange.

I didn't want to get Comcast to begin with but where we moved to AT&T Uverse doesn't get a good signal so I signed us up for the triple play with cable internet and security. In the beginning the service was ok at best but the problems began after the first few months of service with the kids' bedroom box "intermittently" cutting in and out. After troubleshooting tech came out and replaced the coax cable in the bedroom and also found an issue with the coax cable for the wifi which he replaced. All this with no charge to my account. The second issue arose several weeks later with the internet which they boast is the fastest download and upload speeds at 75 mbps however mine was barely getting 20mbps. After troubleshooting with customer service and having them assure me that I was not going to be charged for a tech visit we scheduled the repair.

I have NEVER interacted with a company that has poor service as much as Comcast. I moved and was going to transfer my service to my new address. I set the date to move in 4 days. They erroneously disconnected my service immediately. I called and they reconnected but not all my channels I had paid for so I had to call them again. Then I called back to move my service to new location. Again, they did not give me all my channels then disconnected me. I spent over 12 hours on and off the phone over a 4 day period. Then I called and cancelled my service over the phone. They said it was cancelled and to return my equipment.

Like most consumers, I was a bit dissatisfied when my Promotional Rate ended. So I called the Customer Care department to inquire about new or additional promotions. Long story short, I spoke with 4 different Reps who all lacked Empathy and were very uncaring. Please keep in mind that one of these Reps was a "Supervisor". Each of these Reps were told that I would possibly have to seek alternative services if they were unable to assist. Each one of them said "OK".

Tried to pay my bill on Saturday. Was not able to access account online. Got a message my email address wasn't connected to the account. So I called waiting over a hour to make payment. I gave up. Made payment through my bank online. Well they didn't get it fast enough, shut my cable off, charged me fees, and I called today 2-8. After 3 transfers and 45 min later I got my service back on. I was asked 3 times how I sent the money. They are a monopoly. I hate them and there is no other provider allowed in my area. It is so horrible the way they treat their customers.

Super Bowl 50. Epic Showdown. Friends were invited and the beer and food were served. But no game. Comcast cable (the service required by my apartment) decided to crap out 4 times during the game. Each time the cable box (provided by comcast and assured to be the latest model) reset itself would take 10 minutes. We missed half the game. I have been used to bad service from this provider but this was the straw that broke the camel's back. Will forever on refuse to buy comcast and spread the word to anyone and everyone to never ever use them.

I'm not going to mention all the lies I have been told over the years by the Comcast representatives, or all of the times they have continually raised my cable bill. How I never wanted a house phone, but I was told that I would save money if I did... Then bill went up AGAIN... Let's talk about the Super Bowl... How I am unable to watch any television on the ONE DAY they everyone in the US is watching the same thing. I CAN'T. WHY NOT??? CAUSE COMCAST SUCKS!!! Tomorrow, I will be getting DirecTV or Dish Network. My cable has been out for two hours and they estimate it will be off for another two hours... So basically, I can't watch TV at all tonight. Thanks Comcast for the great service you all provide... NOT!!!

Comcast is the worst. All I wanted was to have a simple installation in my home and they couldn't even do that. When the first tech came he said he couldn't install because wiring to my apartment had to be done first so I had to call and make a separate appointment for that. When the second tech came he said the exact same thing but that was already establish the first time when I called back to customer service. The third tech was supposed to come between 8-12 and didn't call till 3:30 but by then I was already at work. Called back to schedule another appointment and the fourth tech never came but claim he knocked at my door (which he never did) and when I called customer service they said I would have to make another appointment.

My cable bill increased and I called to see if I could get a better price without giving up my sports package. After much aggravation I was able to speak with a very nice young lady who lowered my bill slightly. I had to agree to a 2 year contract. At the time I was very happy with Comcast so I agreed. A month later Comcast dropped the YES network, the one channel that I watched faithfully all baseball season. Now I am stuck for 2 years, will not be able to watch my favorite team for 2 seasons. November 5, 2017 will be my last day as a Comcast customer.

I cancelled my Comcast service. Reason they suddenly discontinue my promotion and bills comes too higher- and when I cancelled my service - after that I go through lots of hassle- After discontinue service- I got call from ** every other day asking someone calling from Comcast and need credit card number and all. Then it not stop and Comcast send me bill amount of $49. I paid. I received again second bill of $47 then I paid through online. And lastly I was shocked I got bill from southwest credit bureau amount of $47. What is this- is Comcast crazy after losing the customer- their behavior is too weird- They sending bill from last 3 months. Do not go for Comcast service. AT&T is the best internet service and Dish and Directv is the best- with the customer. I do not like Comcast at all. Stay away from Comcast.

I set up Auto Pay in November 2015. Was told I will have to call in December's payment because it takes 30 days. Received a confirmation letter Auto pay was set up only to be told 02/04/16 it wasn't and was even charged a late fee for Comcast not doing their job. Please someone shut this company down quickly.

I don't have room for the detailed summary (it's 4 pages single spaced). We've been without cable for almost a month - multiple technicians and phone calls each telling us they promised to resolve our issue (1st technician never showed up despite us waiting for 2 hours then being told he'd be there within another hour). Total amount of OUR time spent (I started keeping track AFTER first missed appt) so this is on the low end: 17.5 hours waiting or at home with technicians and over 7.5 hours on the phone (calculated based upon cell phone records). This doesn't include multiple calls from my husband.

My mom is a senior citizen on a fixed income. Her encountered a bill increase. She asked me to contact Comcast to see if they could provide a discounted price. 1st phone call to customer service ended in a disconnection while representative was checking on offers. 2nd phone call resulted in a $10 discount and transfer to a customer loyalty representative to receive an additional discount. Customer loyalty representative spoke with her supervisor who suggested having a sales representative call me back with a new customer offer the same day. The bill is in my dad's name, he passed away 1 1/2 years ago. Nobody called.

Let me start off with if I could change broadband provider I would in a heartbeat but unfortunately Comcast is the only broadband internet provider in my area. I have been experiencing on and off issues for years with them and been waiting patiently for U-verse to come to my neighborhood with no such luck. Comcast doesn't fail to send us a bill each month and or raise their prices but they fail providing us the service we pay for. I did a huge mistake by ordering their new TV service X1 platform. Over half of the time it doesn't work. The internet speed isn't the speed we are being promised to receive when it is working. I've called Comcast customer care numerous times and even Comcast corporate.

And so, yesterday we could not access the On-Demand feature that is part of our tv service. Calling Comcast only got me a robot answer and then I waited... until I finally just hung up. Bottom line: could not watch anything on "On-Demand" and was not at all satisfied with this experience, especially since I've had to sit thru at least three complete outages in the past few weeks. Who knows how many more there were? I HATE Comcast!

We moved to a place where Comcast is the only thing available right now. They reel you in with these packages. Well we have lived in three apartments in the complex. All the wiring is short. Try to get it fixed, "well it's the apartment's problem. No it's the cable company's problem". Well then they need approval from the apartment then get referred to the sales rep for the community. Still get nowhere and the never ending changes in bills, we get call to fix them and they're supposed credits get added on. Don't forget all the hidden fees you surprised with to get service in all the rooms and each box adds up. You can go pick up your boxes but never informed of that till they charged a lot of money to mail it. Then back to the wiring. It's so bad you have to have a tech come out and say it's free. Check the bill, 50.00 odd dollars in charges.

I changed a cable box from one bedroom to another. I called customer service to help reprogram the box. Well what a SURPRISE, they couldn't do it over the phone because they were incompatible. They send a representative over and then charge me a 38$ for coming to program a box! No notice on any fees just a charge. I call customer service. The rep. tries to tell me they changed a wire! Well my ** that happened, no wires changed! The representative basically called me a LIAR when I asked to speak to her manager and flat out refused! There has gotta be something we can do! Any suggestions?

I went in to get support for my Comcast system which is a required feature Comcast promises under the contract signed with the service. I specifically instructed them NOT to sign me up for paper billing. I am an accountant and live by obtaining the receipts for the businesses I do work with. It is the only way to enforce contracts when breaches occur. I clicked on support and it brought me to a page that asks if I want to be signed up for paperless billing. It then gives you the option of signing out or accepting. There is no option whatsoever to refuse and still obtain online support. I contacted a third level manager and this manager promised I would not have to sign up for the paperless billing but then decided between the time I spoke with him and the time he promises to get back to me to sign me up for paperless billing then un-enroll me from paperless billing.

I had internet set up with Comcast in my new apartment and before the technician left, he said that it may be a bit slow until it finished its updates. Not only was it slow, but it would not connect to my Roku at all (however, the wifi hotspot on my phone did without any issue or delay). In the midst of that, I had called inquiring about cable but decided that $137 was too steep for me and the internet service continued to decline in quality.

Just gotta love this. They expect us to pay our bills in a timely fashion for services rendered. TV service... never had a real issue that was not resolved immediately. Kudos for that. Internet however is another story. How the hell do you expect me to happily pay for internet service portion of my bill when I have averaged over 230 disconnects a week?? Some days are good... but most are atrocious. Equipment in the home swapped out several times and yet still constant disconnects. Do NOT tell me it's in the home. I don't buy it for a second. There is an issue outside the home, which numerous agents have admitted to seeing in my neighborhood.

I wish we could give them 0 stars. When I first set up this account a year and a half ago, they set up two accounts in my name and attempted to bill me for two of the same service for four months. After many phone calls with them, it was finally resolved. I did really like their service after that and thought it had been an honest mistake with the initial account set up. Fast forward to less than two months ago: We moved a few miles away from our previous residence, and found out that Comcast Cable does not service the area. When I called to cancel my account, I was told at first that I needed to pay an early termination fee. I disputed this charge and after several phone calls and being bounced around to different departments, it had not been resolved.

For months I noticed increases in my bill, so I finally examined my bill to find that I was being charged usage fees for my data. I called to inquire and was told it would cost $10 a month, then when I agreed to the fee it was different, to have unlimited data is an extra $35 a month. So I am paying a $35 unlimited fee and additional $10/50GB additional usage fee. I called customer service to request an explanation and credit; representative told me she could not help me, and when I asked to be transferred to someone who could she hung up on me.

I just called to reduce my bill and now Comcast has already increased two "fees" on the bill. I got no warning of the increases, and no explanation as to why these increased. Also with the new "plans" they offer, you have to pay for premium channels even though they are old movies and they run over and over. I don't want these channels but to get HD service, I have to go with this package and pay a higher price. It isn't fair and they are taking advantage because there is no competition in the area. I wish there was some competition in my area and I would switch in a heartbeat. This is not an isolated complaint, I have had to subscribe as I have no other choice. The bill is a different amount every other month and it never decreases. I am not getting anything better as a result either. Customer service is a joke. They just read from a script.

I have been paying for the Blast! Internet for over a year now but have never received the speeds that I have been paying for. Called in numerous times and nothing has ever been resolved. I had a technician come out and said the same thing that the speeds were way down and couldn't figure it out either. After many calls to Xfinity I FINALLY was given a $200 credit and decided not to switch to a different internet provider since they finally did something for my troubles. However, a supervisor looked over my account and felt I did not deserve the credit for paying for something I was not receiving and took my credit AWAY!! How can they give you a credit and then just remove it?! I just feel that is TERRIBLE customer service!

I have been with Comcast since Oct 2015. I did not have a choice unfortunately, in the apartment building I moved to. They do not know what they are doing. I had no phone service or voicemail for the 1st three weeks and absolutely no compensation for their error, people who came to transfer and set up the service after I moved to a new apartment in the same building did not complete the installation, and now I'm transferring to another apartment and instead of a transfer, they are calling me a new customer. They do not know what they are doing.

WORST COMPANY EVER! Aside from having the WORST customer service in the world they are crooks! After having the same channels for 5 years Comcast just decided to take channels away and then tried to charge for increasing your package to get them back. I work for a large company that has over 1500 apartments. Two of our locations in Ocean County have Comcast as their only option. Because this is the last straw with this company I have convinced the owners to now allow dishes. After 35 years of not allowing dishes as of Monday we will no longer suggest Comcast but will be persuading customers to get a dish instead. STAY AWAY FROM COMCAST!

Recently I switched to Xfinity and could easily connect via VPN to my office. Recently I started having problem with my VPN Connection. When I contacted Xfinity they told me they do not guarantee VPN on residential networks. This is cheating. They did not tell me this when they were signing me up and it worked flawlessly for more than one month - the free cancellation period. Now I am being asked to pay additional to get an static IP and upgrade to business. If I cancel they want 210 $ from me. Is this fair in any way?

This company is a complete disappointment! Their representatives are either not trained properly or their policy is overcharge customers and deal with the issues later. The bills are always changing from month to month, you are being told a price and when the bill comes you get another amount. From $ 114.98, as told, we were overcharged $222.74 and then $145.95. Everything is a lie and each representative puts the blame on somebody else and the cycle goes on forever. How can a person in the Philippines fix your issues when all they see is the same information I see on my bill? Comcast cannot afford to have qualified people to deal with issues?

I spent 2 1\2 hours flying around the world from South America, to the Philippines, to India. Fighting them to speak to an American in America. My on demand no longer worked because my boxes overnight became obsolete. They wanted me to drive to Comcast store. I told them that wasn't going to happen. I told them it was their problem that they can come to my house and fix it. I refuse to speak to anyone outside the United States. I finally got someone in Chicago who said they couldn't help me but another country could.

A Comcast salesperson talked us into a bundle package that included their basic security system. We were told that it was a three year contract but we were assured we could transfer it with us. My husband is a disabled Vietnam Veteran and we had to move out of our house to a condo. We are both retired and on a fixed income. When we were told that Comcast didn't service our new location and the fee was $720, I was shocked. I called the corporate headquarters and they refused to reduce the fee and was told someone would call me in 24 hours. When they didn't call, I called back and set up the time for termination and said I would file a complaint over the excessive termination fee. As soon as I hung up our service was terminated and it took two hours to get it hooked up again... They said it was a system glitch, I think it was done in retaliation.

We have ordered service from Comcast and signed a two year contract. At time of signing we were notified that we can cancel early and we will have to pay an early termination fee of $250.00, also that we can change any of the services such as downgrade or upgrade with no issues. As you know the market changes everyday and Verizon has offered us a deal we cannot refuse with no contract or obligation. I have called Comcast regardless the better deal from Verizon and explained that we no longer have televisions in the office and would like to just remove the Television service. Their response was I would have to pay early termination fee for the TV. Now I am starting to get upset so I asked worst case if I cancel everything what will be my early termination fee and guess what? It is $2100.00.

3 different installers attempted to do install, but could not because service line from road to house needed to be replaced. The 3rd installer who described the reason it would take an additional week to obtain my long-standing phone number from my present provider indicated that the work order was to connect one (1) TV; I have five (5). Due to the increase of TVs, the work order and contract were invalid as well as the monthly rate I had been quoted. The monthly rate would increase substantially. Was this a "bait & switch" tactic? What is the competence of maintenance to restore the line prior to having an installer arrive? I cancelled several appointments to be present for the installers. Due to the nature of robocalls used to schedule the installers, I could not state the problem of a "non-serviceable line." I have reported this complaint to the FCC.

I have contacted COMCAST by phone for one month, twice a week, to try to resolve the problem, with no success. Last month when I tried to obtain services, I was told that the apartment had a $400 dollars debt. The apartment was leased through August 2015. The contract for COMCAST services was between the tenant and COMCAST. I was not even aware that the tenants had COMCAST services. I was told that the debt was associated to the apartment rather than the tenants. This cannot be legal. An apartment cannot enter into a contract, only individuals can. Resolution expected from COMCAST: Remove the debt from the apartment.

I set up an account on 1-19-16 for services X1 Xfinity & Home Security Instructing them that a Bucket Truck was required to do the job! They sent a tech out on 1-21-16 in a van with a ladder. His supervisor come out to survey the situation and said the cable needed to be ran over 350 feet. & Comcast has to do it not a contractor. The supervisor told me someone with a bucket truck would be out within 24 - 48 hrs. No one showed up until 1-26-16 in a truck with a ladder. He told Comcast they had to come with a bucket truck. So now today 1-27-16 the tech to install the Security System come out but couldn't install cause the cable has not been run.

The day after this experience, I received a call from Comcast and they restored my ability to use credit cards. There is still hope yet for this internet provider Giant!

I have been trying to get a technician to bury cables since 8/2015. It is safety issue. I got several appointments, nobody came. The case was escalated as safety issue, I got appointment for today, 1/26/2016, I waited from 8am to 8pm, nobody came. I will be switching tomorrow to another company.

I received our Dec. 2015 billing. I pay $64.98 mo. Well the Dec. billing was $164.00+. According to Comcast our Nov. billing was not received until 01/12/16, I wrote and mailed the payment of $64.98 on 12/28/15. So we called Comcast to straighten the mess out. The customer service rep who took our call was rude and accusatory. He told us that the late charge of $14.50 will remain on the bill and we have to pay it and take the matter to our postal service. I was appalled by his comments. I requested to speak to another person.

Call Comcast on 01/23/2016 to report a problem with my services, scheduled a service appointment for the following day 01/24/16 Between 9 am and 11 am. No one show. Is a horrible customer services. They don't care. They say that someone will you call back. Nobody calls back. They overcharge for the service. Shame on this company.

I have been with Comcast for three months and when I signed up for service I was promised a 100 gift card for signing up with them with the Triple Play. I made four calls to Comcast about the gift card, which they told me you had to wait 90 days until you get the card. During the four times I was on the phone with the untrained customer reps, no one told me if you're late or have any problems with your account you will not get the card. Do not sign up for the Triple Play and think you are to get a gift card, if so don't be late because you will never receive it. Poor customer service, will not be using them anymore after my 12 months is done. Choose a better provider when choosing your cable service. But the supervisor did offer free premium channels for a month and I decline because that wasn't a good deal to take despite I work all the time.