Xfinity Cable TV Reviews

I called the next day to request a tech be dispatched with a new modem. I was speaking to India again. This agent restarted my modem at least 4 times (I think they must get a bonus for every time they do a restart!!). He had the ticket in front of him and I stress that while the phone looked "active" to him, it was not. There was no dial tone. However, you could leave voicemails since that system resided elsewhere. He would not dispatch a tech. On Sunday I called the "repair team" whose number had been provided by the Saturday agent. They (in India or Philippines) read the ticket and insisted on restarting my modem. This time 3 times. They said the new modem was arriving on Monday and asked me to call them when it arrived.

Sunday evening I received a voicemail from the repair team. My phone service was fixed! Of course, it was not. On Monday I set up a chat to say the modem had not arrived and I needed a tech. I was told a tech could be scheduled 1.5 weeks away. The "chat" tech said my ticket had been closed because the phone was fixed. And there was no record of a modem being mailed. I was almost to the point of tears. EVERY number I called led to an overseas call center who was TONE DEAF.

On Tuesday I planned on going to my local Xfinity store and raising hell... when a new modem arrived. I called the repair team and got the Philippines. I could barely understand her. The accent was very thick. She insisted on restarting my modem before she scheduled a tech. And, of course, to no avail. But she opened a NEW ticket for me. Then fortunately we got cut off. I called back and made an error in my selection and miraculously got a US call center. This agent, Keisha, was fabulous and took action immediately and escalated the dispatching of a tech. I'm now waiting for dispatch to call me with the schedule.

However... about 2 hours after setting things up with Keisha, I received a voicemail from the repair team that my phone was fixed. Of course it was not. I called and touch-toned the same way as before and got a US call center again! And the agent flagged the ticket "DO NOT CLOSE THIS TICKET." for fear the repair team would, again, close my ticket. What can I say. USA, USA, USA!! I am a former call center manager and director and I'm appalled at the total lack of training and lack of authority given to these outsourced agents. They are nothing short of robots. Comcast does not deserve to expand. It was right they were denied Time Warner.

One time, I had scheduled an automatic payment and totally forgot about it (my mistake). I called that day to make the payment. No one bothered to make sure I wanted to make a double payment because I had already had one pending. I requested one of the payments be refunded because only one was due. I was told three times that I would be seeing it 5-7 business days. (After being hung up on twice while requesting a supervisor) I finally called and reached a supervisor by the time my next bill was already due and she had advised me that it can not be refunded and she has no idea why I was told it could be. Not to mention no one ever knows what they are talking about when it comes to inquiries on my account! Worst company to go through.

Three weeks later nothing had been done!! In the meantime, I had to have Verizon come and install temporary internet. They also had to drop a wire, which was completed that day! After more calls than I can count with people who didn't have any correct information, and 5 weeks total, I finally got them to finish the job. In the meantime I had already received two bills for the full contract. I tried to explain to the billing department, but the whole thing was either too complicated for them, or they simply didn't care.

About a month later, my cable went out, for no reason. I spent over an hour on the phone with some tech guy, who couldn't accomplish anything, and had to make an appointment for someone to come out. They couldn't accommodate my work schedule, so I had to make arrangements to take another half day off. When the guy showed up, he told me that the equipment that had been installed was old equipment, and could not accommodate the up-to-date system. HUH??? A vacation day wasted, two months, and I actually had what I had ordered. That was April.

In July, I returned home from a trip to find the cable, internet, and phone all out. I called customer service, and was on for another hour while he tried to send signals. He finally said that they would have to come out. I explained that I didn't have any more time off of work and I would need an evening appointment. He told me that they don't provide that. Three days later, I finally, got a friend to wait for them. When they showed up, they determined the problem was in a box underground, and that they would have to send a field tech. Surprisingly, they were able to solve the issue and found that a connector had blown in the underground box. Great!

Two days later everything went out again. I called, yet again, and spent half an hour trying to explain to the tech guy, that there wasn't a problem in the box. He also said that he couldn't get me an evening appointment, but did tell me that they do provide evening appointments. I scheduled an appointment a week out, in order to get an evening appointment. Yesterday was that appointment. I got a call from the tech asking me if he could show up at 2:30 instead because I was his last call. I explained that I was at work.

When he did show up at 5pm, I was unfortunately caught in traffic and arrived at 5:04 for a 5-7 appointment. Triwire Engineering Solutions truck was parked on the street in front of my house. The first thing I saw when I walked around the back of my house looking for the tech, was one of them urinating on my tree! The appointment went down from there. They didn't know what they were doing, and after restarting my box, and nothing happening, they told me that they really couldn't help me, and that I should call Comcast! What??? I told them that was who I called, and they said that they were just contractors. I told them that they could not leave until they had, at least set up a plan to get me back up and running.

During the next two and a half hours, the lead guy told me that I was the problem, and the trainee with him told me that Comcast has the worst customer service, and that the plan being put in place by their supervisor was "ridiculous and stupid." When I went inside the house for a second, they jumped in their truck, and took off. I had to call Comcast again, and set up an appointment for a field tech, one more time. This time I, apparently, don't have to be home, and he is supposedly there right now fixing the problem.

Where are the people running this company? Are they too busy to provide a product and service that they are charging ridiculous prices for? How do they stay in business? As soon as I can, I will be switching companies, but I need more vacation time first, and enough time to talk to their billing department about the contract they hooked me into!

After a couple more calls I finally was moved to an appointment between 8:00 am and 8:00 pm on Tuesday 8/9/2016 which is a 12 hour window that would cause me to be out of work for an entire day not to mention that the communities office is closed until 9:00 am making it impossible for a technician to turn on the cable since they would have no access to the communications room if they arrive at 8:00 am.

I finally got an escalation ticket and was contacted by a gentleman who told me that he would have someone here on Saturday or today yet nobody ever called or showed up after that. I was also told that I could perform a self move and that the equipment would work which was an outright lie. Additionally the first rep I spoke to said that they would touch base with me on Saturday to make sure the equipment move went well and that too was a lie.

On top of it all a couple representatives on the facebook page were just short of rude and basically just kept repeating my appointment date to me instead of trying to solve the problem. The sad part is that a technician merely needed to plug in one single coaxial cable in the communications room to activate my cable, I know this because I watched the technician perform this task already for unit 224 in the same building where I was living last week until an unfortunate set of circumstances forced us to move to another unit. I have been a Comcast customer on and off based on location for about 25 years but at this point I am completely overwhelmed by the lack of courtesy and honesty that the service team has provided.

I called again on 8/8/2016 and asked that my services be disconnected on 8/18/2016 and was told that I would need to have the service installed in order to do that. I can't get the service installed that's why I am calling to cancel. I was also contacted by an executive team member who pretty much blew me off after asking for my account information. I will avoid Comcast at all costs, AT&T u-verse is less expensive, no fees for 2 HD DVR(s), No Fees for modem, comes with premium channels where a comparable package Comcast package does not, and they seem to have great customer service so far.

I think they need to update their personnel to be able to take care of these problems after their office hours instead of trying to update everything else on the system which usually doesn't work half the time as they claim it does or as it should. Somebody really needs to start prorating the monthly package fees for the times that they actually work. What it all boils down to is they charge an outrageous price for their services that are not worth half of what they charge you because they are not working correctly and the customer service reps seem to have a different answer every time you speak to them. It is like no one at Comcast knows the real answer because every different one you speak with has a different answer and it is just frustrating to have to deal with that company. Period.

And we all know, they are sitting in front of a terminal that tells them what to offer. That said, they (rep and supervisor) refused to honor their quote. The difference was only $10/month over 24 mths. You might ask, why fight it then? It was the principle of it. They should honor what the quote, especially for loyal, long-term customers. Instead, they simple said there was nothing they could do. I ended up signing up for the deal. I am stuck in a 24-month contract with a $230 penalty if I end it early (read the fine print everyone) and I am very disappointed. This is a classic bait and switch. I plan to report them to BBB and the FCC. Good luck to all, as consumers, our choices are becoming very limited and Comcast knows it.

As of this coming Monday August 1st, I am going to be looking into what we need to do to initiate a class action lawsuit or a few class action lawsuits against Comcast. And we all know including any of the sophist law ** who will be hopelessly attempting to defend Comcast's Board of Directors and wealthy stockholders with all sorts of "technicalities" that the following minor and major crimes against humanity are NOT allegations. They are irrefutable FACTS!

False advertising, breach of contract, theft, failure to fairly compensate for abhorrent and aggravating lack of services, letting customers wait in a queue for long periods of invaluable time that by now must collectively amount to years of aborted man hours only to then be told by an automated voice for the customer to wait for a return call from a Comcast agent that NEVER is actually made by Comcast.

Monopolistic practices, failure to provide hours of operation to the billing department such as AFTER 5pm and on the weekends when it would be convenient for hundreds of thousands to contact Comcast regarding Comcast's business S.N.A.F.U.s, deliberately stopping services before billing questions have been adequately resolved in order to gouge the customer with turning off then service back on fees and fleecing each of us out of still more of our hard earned money so they can maximize their profits and etc, and last and by no means least lots more etc's.

Email me with how they have used you and so I can begin filing the lawsuit as soon as I have 100 costumes who are more than justifiably angry "...as hell and not going to take it anymore!" Total revenue at Philadelphia-based Comcast (The largest U.S. cable operator and the No. 1 U.S. high-speed Internet provider), whose holdings include CNBC, rose 8.5 percent to $19.25 billion in the fourth quarter, surpassing analysts' expectations of $18.76 billion, according to Thomson Reuters. CNBC Wednesday, 3 Feb 2016. RCN in Philadelphia charges $50 a month for 155 mbs Internet speed. No contract required. Please feel free to post this message anywhere appropriate and to send this message to anyone you feel will benefit from it.

Yes, I called and complained and I'm sure it got no further that the poor girl who spoke broken English. Pathetic, poor service. I didn't stop there: For the past two years, I've had two accounts with CC, one in GA, and one in FL. Due to poor service, I cancelled service in GA, about 3 weeks ago are returned the equipment. This week when I contacted CC, the only account they could find was the GA account which has been cancelled. Contacting someone online in customer service, and especially online, is near impossible. You have to give tons of information to log in, and when you finally get a "robot" to answer, they ask redundant questions that you've already spent several minutes supplying to get them in the first place. Yesterday when I went thru this process, they could not find my FL account, the only one they could find was the GA account which has been cancelled.

I'm amazed at the costs of cable in the first place and they just keep going up, and up, and up, adding crap charges that you have no idea what they are. God forbid calling for an explanation if you have high blood pressure!! I'm in a condo who contracts to CC and I have no other choice other than putting a dish in my living room, which sometimes I seriously consider. Wouldn't it be great to have a big company such as CC, to actually listen to you and sincerely tried to solve your problems, instead of treating you like a prisoner, which basically I am? Instead you are ultimately told the KMA, and "live with it". If you have a choice, I strongly urge you to do your homework before signing on to CC.

To make the story shorts, after being online for over two hours the customer service "supervisor" promised they will call me back within an hour with a "Urgent" installation request! Of course that never happened so I called back, same song and dance with another agent!! Basically I have no other options but to wait another two days to see if anyone shows up! No internet or TV for 6 days because of these idiots!!!

Now I have no service and called CS again yesterday. First I was told "there is NO SUCH THING as SAME DAY SERVICE...." then I was given a choice of between 8A to 10A or 10A to 12N for today. I chose the latter. I called at 11:40A because we hadn't even received the advance phone call. I was told he updated and said he would be there between 11:30A and 12N. At 12:39, I called again and was told I was RESCHEDULED now between 1P and 3P with expected arrival between 2P and 2:30P....no phone call....RESCHEDULED arrival???

They said they had me down for 8A to 10A, which makes this new time even MORE EGREGIOUS. What's wrong with this company? How do you ever stay in business? I now had to reschedule to TUESDAY because of appointments on Monday. My tenant has been without TV and internet since FRIDAY. Does anyone at this company even care? I have at least 4 ticket numbers that I have taken the time to save. With the other calls I just asked them "What difference would it make?" I was told "none." If you have a choice, go with Verizon Fios or any other company.

First of all let me say, no one said there would be a $50 charge for that person to come out. I have later learned that any technician coming to your home for any reason will be a $50 service charge. To continue with my story, that appointment got cancelled by the technician on 7/3 as he was running late. It wasn't him that called but a CSR. That was fine. The next appointment I had to cancel and I rescheduled online. However the tech showed up anyway and I wasn't home. All this I could deal with. However, each time I have had an appointment made, I go check online in my account that I set up and my appointment is never there and whoever I get out of the U.S. can never confirm it even though I have talked to someone via phone and they set up my appointment.

OK so the tech finally makes it out, mind you he is supposed to bring a DVR box that I didn't receive on my initial delivery and when he arrives the first thing he says is "I'm here to take care of (not those exact words but similar) a low hanging wire." I said, "no my phone and internet needs to be hooked up to work properly." Later he told me that was an "install fail" and that is the language I should use when I call them back because they were confused. The technician determined I needed a new cable so I had to confirm on the phone that he could come back and install it for $30. I said "fine". While the CSR was on the phone with him and me, I asked him to get her to confirm that he was going to get my phone working. She had no record of a phone being bundled with my package. Mind you on 6/27 the deal I made with the rep was going to be $159 with phone, internet, and TV.

So on 7/3 I talked to another rep at length about my bundled package and we now included the DVR again for $7. OK, fine. However, in between all of this the tech comes back on a different day, adds the cable, but does not activate my phone. He says I need to call in the next day so that I can keep my same number I have had for 30 years. This was an issue I had with changing phone services initially back on 6/27. I would not have accepted this package. I would have kept it the way it was. But the CSR on 6/27 assured me he changed everything in the system for me to keep my phone.

I have talked to I'm guessing 8 different people and each time I confirm what I need to do to keep my phone number. They say as soon as my phone is working with them to call my current provider and tell them to cancel my service and I already have Comcast keeping my phone number. OK, I'm still nervous about everything and wondering daily if I have made a mistake in changing my service. The guy initially on 6/27 assured me "don't worry you can change this in 30 days if you don't like it." I felt like I may as well take a chance. I can change my service back. However, It has been almost a month and the Customer Service is so horrendous that I'm really worried about keeping my phone. The Internet is working, and the TV channels are great (I got more with the new package), but now the "Solutions Department" called on 7/19 and spoke to me at great length on my dissatisfaction.

Finally I thought someone in the U.S. that is making me feel comfortable. I can't tell you how many hours I have spent on the phone with different people. The number one problem is that one hand does not know what the other hand is doing. If you speak to someone on Chat, or on the Phone, it is the biggest circus I have ever encountered. It seems that no one keeps account of what a customer has already called about and you have to explain yourself over and over each time you call. It gets better!

After I initially talked with the Solutions Department, the lady gave me her name "Gwen" and her personal extension number to call if I had any questions at all. She assured me I could deal with her from this point on. She also had taken care of the $50 charge that I was unaware of, as I told her my problems are not resolved. She also made an appointment for someone to come out "8/13" on a Saturday because that is the only time I could be here and that was the earliest appointment someone could come out and get my phone working. She also promised my service would be back dated. That was 7/19.

On 7/20 I noticed something about my new changes that I had a question about and tried to call Gwen on her extension number. She had told me numerous times that she was in a different time zone, and I would have to call the 1800 that she gave me and ask them to transfer me to Mississippi. Well they said due to privacy issues they could not transfer me to anyone. They did not have that capability. Needless to say I was very upset. Finally after speaking with this person who was not in the U.S., they transferred me to the Solutions department and I got a sarcastic person who could not locate Gwen even with the extension number she gave me and I had to explain all the problems I have had over the past several weeks with appointments, service connection, price.

Oh by the way, one reason I called was when I looked online at my account, my bill was $489. I was horrified and that is what I wanted to call and ask Gwen about. I couldn't believe that this person gave me a phone number and an extension and a name and no one could find her. How stupid and unprofessional is that. The girl that I spoke to on 7/20 made it sound like I made it up and that she could not explain why "someone would do that." Another words - why a CSR Solutions person would give me an extension and her name because they just don't do that. I told her several times she was talking condescending to me, and she said she wasn't. She was talking to me like I was an ignorant customer.

So here we on on 7/24, I don't call because its a nightmare. I will have to hope and pray that on 8/13 someone shows up with my DVR box, and the readiness to fix my phone. I also hope that I get to keep my number of 30 years. Oh yes, I forgot, when I talked to Gwen, I had to agree to a two year contract. I thought, well she sounds like she knows what is best for me, and she said "don't worry. I will take care of you." So I had to confirm on the phone while she listened to a two year contract. You can understand my concerns now when I try to reach her the next day, and the people I get hold of act like she doesn't exist.

I really wish I had kept my service for phone and Internet the way it was, and just got my new box to replace the one that wasn't working. All this grief could have been avoided but this company is in the business of selling things and once they get you to sign that contract, it's money in the bag. It's so funny too, everytime you call they want you to do the Customer Survey. Why? It doesn't help you improve your customer service. My advice would be to get all of your CSR's in the origin of the country that you do business in. As I see it, again, one hand doesn't have a clue as to what the other hand is doing from the CSR's outside the U.S. from the CSR's and techs inside the U.S.

Oh yeah, when you call be prepared to spend 5 minutes trying to get to the right department. And be prepared to be rerouted several times when you call because that is not the right department. Be prepared to spend much of your time explaining and reexplaining and feeling like the person on the other end does not have a clue as to what is going on. Except in my case I thought I found that person "Gwen" however I could not contact her after that initial first time. She assured me and made me feel at ease.

There is much more to this story that happened in phone conversations each time I called or Chatted online, but I can't go into it all, with the many hours I have spent with this company. I'm hoping that all this will be resolved and in the end my bill will only be a little over $200. That I will get to keep my phone number is so important to me, but I'm very worried that that won't happen. Bottom line, after all of this heartache, I don't recommend Comcast or Infinity or whatever they call themselves at all.

The bill was never corrected. They cut my service off twice for non-payment and I waited for hours to connect to someone to get it back on. They told me they would not charge the disconnect since it wasn't my error, I paid what I was asked to. The second time they disconnected me, once they turned it on, my upstairs TV would no longer work. Another two hours of them sending signals that didn't work. I had to wait a week for a tech to come out and was told I would be credited for the week with no service.

Not only did that NOT happen, they charged me for tech coming out!! So I called again to wait for a couple hours to get to the right place. To be told the help ticket they put in for my account was denied. "What do you mean? I didn't ask you to do me any favors, you were trying to correct the fees for what YOU offered me!" They told me I should of never been offered that rate, and that I would not get that rate, and I owed over 600.00 for a triple bundle pack I did not even have! They said they could offer me a different more expensive promo but that was it. OK, so If I just quit paying you, you would go back to the recorded call and make me pay a whole two year contract but YOU don't have to honor it??? That's highly illegal!

I called back fuming, and ask for the supervisor of the legal department. I informed them that what was going on was very illegal, and my elderly father was stuck with no way to the outside world if they cut us off. Obviously I can't afford a lawyer, but thankfully I got through to someone who either knows the laws, or has some freaking common sense and said they would get my account credit applied and fixed, backdated and all. I am not holding my breath. I know the girl was sincere, she seemed appalled by my situation, but until I see it I will not believe it.

As of today, I have spent a combined total of over 15 hours on the phone trying to get what this company OFFERED ME!! Don't buy into the commercials about improving customer services, or you being number one, because my dad is too sick to fight this company, and if it wasn't for me, he wouldn't have any tv or outside world entertainment. Worst company EVER, hands down. Once Google starts offering options, I believe Comcast will be out of business. If you have any other choice in your area, TAKE it. Do NOT struggle with what I have been through.

Regardless, they lie, don't stand behind their own offerings and don't care about their customers. Now they are adding additional fees for local programming and channels that we are already paying them for. Last answer, "too bad, you have to pay these new charges or you can get service somewhere else." That is what I and several members of my family are in the process of doing. I can't believe it, but I think they are trying to get customers to leave. Seeing others have similar, but different issues makes me realize it isn't just me.

I took off work, waited, waited, no show. I called Comcast, another 45-60 min hold time. It is now 12:30pm. I was informed that the person who scheduled my appt. put in the time window from 3-5pm. Since I have an hour drive to work, it was senseless to go in because of the corrected appt. of 3-5pm. Btw, he was late, although very nice, he was still late, he did not get to my home until 5:30pm. He ran all new cable, picture attached of the new cable lying on my lawn, connected the new modem, receiver and receiver relay. Checked the Internet, golden, cannot verify tv, because like I stated above, they were fried due to being connected to the modem.

I called Comcast today to see where my damage ticket stood and was told it was declined due to an act of nature. So I put a call into the corporate office, opened a corporate ticket. This very nice person called me back, and again, it was declined. I asked her to submit another ticket, as she was doing so, she said that it will probably be declined since the previous ticket had been declined. I told her, I do not care, submit the ticket. I then asked her a very simple question, "how can Comcast deny my claim if it was "their" cables that got hit by lightning, traveled through my home and fried everything, including the Comcast cables?" She could not answer this. This ticket # **, is for Comcast to cover the items, TV's (2) and my surround sound, that was fried, yes due to lightning, the lightning that struck and fried the Comcast cable lines.

I have suffered much loss between equipment, phone calls and time from work, not to mention that I am paying for a service that I have not had for the last 4 days, that this is very much unacceptable behavior from your corporation. As a single mother who has worked very hard for what I have and providing for my family, I do not have much and now I have even less. With that being said, I am reaching out to you in all fairness for compassion and doing what is the right thing to do! I thank you for your time!

Finally I reached someone who said they would get with a supervisor to try and get me set up the next day. He said, "I promise I will check on the first thing when I come in and call you". HE DIDN'T CALL ME BACK. When I called them it was, "Sorry, he was not around for the call," and it was "I guess he couldn't help you". Really this is how you treat your paying customers. If I did this in my business I would be unemployed. If I had a choice I would NOT use them but the area I am in has some contract with them, unfortunately. If you have a choice do not use Comcast. They only care about signing you up. There is no customer service, they could care less.

I got on the automated service, gave my phone number, and they told me they would be there within the next half hour. "Great," I thought. Then the automated service said, "Do you want to cancel this appointment?" I said, "NO!" The automated voice came back and said, "Your appointment is canceled." Needless to say, I was very upset. It took me eight minutes to get to a real person after that, and they said that there was NOTHING they could do about this. They would send another technician out tomorrow. This was totally unacceptable and unbelievable to me. SO close and yet SO far away. When I called customer service again this morning, it was more of the same. No recompense except for the two days that her service was out. Her service had been out for a few days previous to this, but they did not count this because no one had called to complain. I still feel violated for hours of my time.

Terms of contract keeps changing with each person I talk to. Then I'm told by administration that COMCAST is NOT responsible for what the call takers say or promise. They can say anything, promise anything and the customer can do NOTHING about it. Forget credit, or contract rate agreements. They don't exist!!! Rude people that continue sending your call to other departments, that can't help you because "that is not my area". To make a nightmare longer, you end up paying for their great bait and switch while they keep repeating the ADs of TV lingo of cheap prices, no service, equipment that does not work, and the "bundle" fails at least 3 hrs EVERY day. I seriously think everyone needs to call their area gov rep to complain and vote to DENY any future applications to "moving into or trying to increase service areas". THEIR public voters are being screwed by their being sold non services providers.

Two days later I realize my internet is only 25 mbps. I called back and told them my problem and they simply told me even though they misquoted me and gave me the wrong information, they cannot do anything about it and I'd have to pay more. I was misquoted 3 times!!! I've worked as a sales manager and if I misquote a price or product, you better believe I gave them the product for the price I quoted them on. Terrible customer service and I will be cancelling.

A few weeks later he was back! I said, "no" and asked him not to return. He came again and I asked him again not to return. He was making me nervous. I am a single mother and he had been in my house once. I called Comcast and told them and asked them to not allow him back. First they denied they send people out then said, "ok".

I then get a TV box sent to me. I did not want TV. I called Comcast and they said it was a special. It was $19 a month so I said, "ok". A week later it was turned off. I called them and asked them what was going on. They said they just discovered a past due balance (from the above creepy guy issue) and would not turn back on the TV service I did not order until it was paid in full! So, I said, "You sent me a TV box, turned it on for a full week and then discovered this balance? Or did you send me the box to get me hooked on the TV so I felt compelled to pay the creepy guy balance?"

I returned the equipment. I sent a letter requesting they cancel the balance from the strange encounter with their agent. I cancelled all services. 3 years later I discover that my son is not being allowed to order service due to the balance on my old account. I was told it was because of the household debt rule. I also looked up my old account and it still shows that my TV service is connected! I called and they told me it was not showing connected on their screen and to "trust" them it is not active! Trust them?!? I told them I expected a huge bill at some time when they decide to update that 3 year old account and have to go through this all over again!

I looked up the account that they are charging my son for and it has my address and phone number associated with it. Comcast said that can't be because they are not allowed to associate the same phone and address with a separate account. The account of course has gone to collections. We just found this out because as soon as my son tried to get service the collection agency called! How convenient! Hours and hours later I am still trying to get someone to help me and stop telling me this could not have happened. I have documentation from the original time I reported it. Comcast does not seem to care about that. I cannot believe that it is legal to begin unsolicited service to an account just to get payment. It should never take a week to "discover" an issue.

I cannot believe that a company would hire agents and knowingly send them to a person's home after I reported that he had done something illegal (posted a payment I never made) and that he made me uncomfortable since I was a single mother with a young daughter. This issue alone is frightening, but the worst thing is when I reported again the Comcast rep wanted to know why I was complaining he gave me an extra week to pay!!! All in all, three years later this ugly problem is back after I thought it was resolved and now my son is involved and could in theory hurt his credit and they will not work with me! This is one of the many reasons I no longer have anything but digital bunny ear tv and AT&T internet.

For a business that is 24x7 and relies on phone service, this is unacceptable. I've been on hold most of today. Phones still not working (nor is COMCAST). Our office phones in Fox Chapel have also been out of service causing us to lose client calls as well as calls from our caregivers. We constantly have issues -- no one can ever help. Today was a perfect example. Called their so called CUSTOMER SERVICE number -- also didn't work. Called all afternoon and kept getting disconnected. When I did get someone to answer, they transferred and disconnected me again. Called back, waited on hold again, got someone else to tell me they had no idea how to help. That in a nutshell is the problem --- NO ONE WORKS THERE.... Can anyone help customers -- why is comcast able to continue without major fines??? At the very least, customers should be reimbursed for lost revenue and productivity.

Updated 8/3/2016 - I gave up trying to deal with Comcast customer service. They are not helpful at all. After misleading me on several different things I filed a complaint with the Better Business Bureau. I received a call from their corporate office and they are just as useless and care nothing about their customers. So I decided to pay the early termination fees and go with AT&T. I refuse to do business with a company that will mislead you and then not stand behind what you were told.

I called back Saturday evening, an agent said the appt was set for today Sunday July 10 for between 1 and 4 and was given a ticket number. 4 pm came and went without a technician showing up. I called AGAIN and was told that appointment was not set up. The last person I spoke with said the appointment would be July 14. This is completely unacceptable. I told them to disconnect my service! This is horrible customer service. I will go without TV and cable before I go back to Comcast. NBC, you should look at how this company is NOT taking care of its customers and equipment because I has the same issue less than 2 months ago. Sincerely, an angry Comcast former customer. One more thing... when inconvenienced, they will not even talk about crediting your account!!!

After over an hour on the phone with Taylor, it was finally discovered that our service was never transferred - even after Comcast had confirmed that it was - and a service tech needed to be sent to our home. Mind you, it took 3 hours to come to this conclusion. They were unable to send a technician until days later, regardless of the fact that we had given a week notice in our move, and both work from home. The technician stated that our equipment that worked at our previous residence was not compatible with service on this side of the state of Michigan, and stated that it would have to be replaced. The technician then replaced it with IDENTICAL equipment. When the technician provided sign documentation and asked that I sign, indicating that I agreed to pay all charges, I declined. Yet - we were still charged a $50 installation fee.

When calling Comcast back, the representative, "Shane" (ID: **) indicated in poor English that the service charge was valid and refused to compensate us for the issue. When asked to clarify, Shane used several incomprehensible phrases and again concluded that the service charge was valid. We are extremely dissatisfied with our customer service experience, and would gladly switch providers if Comcast had not monopolized the market.

During installation, a hole was punctured in the wall to bring the cable from alley to inside the bedroom. Not sure if that is the cause. If cable company is not taking ownership on the coaxial cable issue then who will? There is no electrical outlet close to that coaxial cable point at wall. On 07/06 morning, Ms Nicki called to see if someone called me. But nothing happened after that. I called back but could not get connected with supervisor for escalations. Had fire been caught up Comcast won't have any accountability since there is no proof after fire. All I wanted was a technician expert to come and open the Outlet and see what's going on. Someone has to see within the outlet if there was anything wrong. Then we can decide whose issue it is.

When we open the cable outlet and if there is any damage done during the puncturing hole in wall Comcast should take ownership and fix it. But nothing happened next day except me calling and follow up out of my fear/panic mode. It happened second time in past 3 months. Since this cable box is powered off mostly, the issue goes unnoticed. First time the technician to fix the low signal strength issues and cable channel issues. He fixed the cable initially 2-3 months before. On 07/06 one technician comes and he says, "I cannot fix this but my supervisor will call you." Still no one called back. Rather than that I am calling and escalating again.

On 07/07 during my call to 1800-Comcast, I asked for customer grievance cell or senior management for reporting my issue, but they have nothing to offer. After too much wait and insisting continuously, I was able to speak with Ms. EDONIE **, supervisor. She mentioned that someone will come on Saturday but I was not aware of that even. Then I insisted to get help today. She said she will try to send someone today. No one came. I call every day multiple times, spend easy 30 minutes to 1 hour in calls waiting/talking/escalating. There is no proper protocol that someone can come to house and fix the issue. I spoke with Mr. Bert or Mr. Kevin, I was told someone will come between 7-9 am but no one shows and I keep waiting on 07/08.

On 07/08 Mr. Luis calls back in response to my survey after call to find out why I gave low rating on the call response or if services are restored. (No one cares about real issue but survey rating I guess that I got this call back from Comcast). Do you expect that there should be some definition of word EMERGENCY? It makes me terribly frustrated while talking to COMCAST CUSTOMER SERVICE, every time repeat the same story. Very unhappy experience with service since they did not understand the word "Emergency" and field/duty Supervisors are really careless as they don't care about this issue going so long.

I don't need anything better. I'm not that much of a TV watcher. I was very happy with what I have, and did not want to change, so she became upset with me because I told her that doesn't make sense, and I told her that was crap to charge me more for the same equipment I've had, and if it's old then why should I pay more? So she basically hung up on me and transferred me over to repair without telling me, and then the repair rep had no idea why I was transferred. She was super nice, and after a long conversation convinced me it would be better to switch to X1. But then, because I don't have internet with them, but I do have Wifi, I couldn't upgrade, but she also didn't know why I couldn't change. So today, I called another provider and will change service and get more channels and pay less.

Used for watching vids on YouTube, playing casino game, email opening, Facebook, and sometimes Xfinity On the Go app for TV show watching. As you can see, nothing that would use a MASSIVE amount of GB, certainly not +300 GB in a month. Numerous calls have been made to Xfinity and as of last call 15 min ago, absolutely NOTHING has been to figure this problem out!!! No customer service rep, technical assistant rep or even Security dept rep can tell me the cause or give a solution to this issue. Obviously we have a big problem and Xfinity has no answer. Now I'm told by rep that if usage is high again this month they will start charging me for usage!!! What??? A problem that has been recognized but yet can't be solved and they are going to charge me for it!!!

How can this be legal??? Every time I called about this scary data usage issue, I get the surprise voice when they hear my usage and have been told that they can see that another individual is downloading, but can't identify the IP address, or triangulate where the perp is located. We only use a secure network, a change passcode every other month and give to no one. So someone steals internet, downloads and then I'm going to have to pay for it, WRONG. I will fight them on this issue. 17 service calls to home, over 50 calls to Xfinity about issue with MASSIVE internet usage for past 3 months, without a clue as to HOW this is happening. Beware of their tactics, and document all calls with XFINITY. They can't continue to financially hold customers accountable for their screw ups.

Once I found I could tether off my phone and get the same data rates, but only have to pay $10 more per month for unlimited internet, I called Comcast again and again they refused to offer any deals on their lowest, basic service (always wanted me to "bundle," but I don't own a TV and don't watch TV so have no use for anything other than basic internet), so I terminated their service immediately and haven't looked back. Every chance I get, I tell as many as I can about my experiences and have successfully steered a number of them to other services and away from Comcast, which I will continue to do. This company has no morals, no loyalty and treats customers like pond-scum. Good riddance to a bad company!

Even though my mother cancelled service with this company, COMCAST refuses to issue refund checks in the name of the surviving spouses of former COMCAST customers. Instead of issuing refunds in the surviving spouses' name, they issue checks made out to "The Estate of **", knowing that the costs of establishing an estate account will far exceed the value of the refund. This allows COMCAST to enrich themselves from other people's misfortune. They did it to my mother, so we have first-hand experience in how they operate. Despite complaints to the Better Business Bureau (BBB) and FCC, COMCAST continues to hide behind "Corporate Policy" in order to keep the refund amount.

After 30 years in the military and government service, I know that there's NO policy that can't be amended or overruled. We sent COMCAST a copy of my father's death certificate, showing my mother as the surviving spouse. We even offered to send COMCAST a copy of my father's will, showing that my mother is entitled to all property and monetary accounts. Even though my mother's refund is only $80.25, it's money COMCAST knows they'll likely never have to pay back; the cost of establishing an Estate Account exceeds the value of her refund.

If it happened to my mother, I know it's happened to a few hundred other people throughout the United States over the years. COMCAST's attitude toward my mother's request for a refund in her name is reprehensible!! I will NEVER again be a COMCAST customer. I urge anyone with a COMCAST account to help --- please call them and ask them to change this stupid policy. I would anyone who's currently a COMCAST customer to cancel service with this inept and highly corrupt company.

I said "Well that's good but why did you park your truck in my front yard? You could have parked on the street like everyone else up and down the 3 block." He apologized and admitted fault and said he wasn't paying attention and let me take pictures of his truck in yard and said: "Comcast would fix the damages. I am just a subcontractor for them." I immediately called Comcast and they sent a claims adjustor out a few days later. I showed him the broken French drain, the rut in the yard. He took photos and I gave him photos of the sub-contractor, license plate and all and he said there would be no problem and it would be fixed because the contractor clearly was at fault. He even apologized for the carelessness of the sub-contractor.

Next I got a letter from PremierCC of 6631 Cherry St., Houston, Texas 77092 saying "there was no negligence on our part!" There was no phone number. I tried to look up reviews and there was only 1 and it said it was no longer a BBB rated business and was likely closed. The letter was signed by ** but the envelope was hand written, sloppily I might add, with something that looked like a bugger on the face of the page-disgusting. Comcast is terrible. Deplorable. Every month it is something. I have complained to them numerous times. Neighbors tell me Dish is even worse so I have been tolerating. Last time I complained to the FCC and Comcast called me and begged me to accept free channels so I did reluctantly. They also promised to take care of me in the future. I guess this is their payback. I will not let this go. Worst company ever. Everyone who has a bad experience please call consumer affairs and the FCC.

This company is a syndicate-a corrupt organization and needs to be shut down. They are squeezing the consumers. Strong arming us. They know we are over a barrel because they bought off the television stations who used to provide strong antenna service. Their movies are all re-re-runs and the ones worth watching we have to pay for. It is a racket! They have to be stopped!

They throw extra unknown charges on your bill, and charge you for things you never rented. God forbid THEY screw up your cable boxes. You get charged an extra arm and leg, even though it's their fault, then if you're like my family, you go weeks without cable because not a single person can help you with any of your problems. As soon as this contract is up I'm switching. Please go with ANY other company. Seriously save yourself the money and the headache.

She then informed me that I will have to wait until tomorrow to get it repaired. This is horrible customer service since they are the ones who killed my service. When my contract is up, I will definitely change providers, probably CenturyLink for internet and Sling TV for cable. This is about the fourth time I have contacted Comcast's customer service and all they ever do is tell me to reset the modem and it never fixes anything. We have had phone problems since we got Comcast.

As a consumer I was not advised of all items listed on the bill and about certain portions of the bill that I was charged for. Comcast says they have a satisfaction guarantee but when you call them out on it they do not honor it. I have sent Neil Smit (Comcast President) an email and I doubt I will get a response, but we will see. I will also be call corporate on 7-5 as well to let them have it. I have never dealt with such an incompetent company as Comcast. All I am asking for is for them to honor what I was told or to cancel my service and owe them nothing. Either way I will not pay the double amount they are trying to charge me vs. what I was told. Neil Smith email came back as undeliverable. Not shocked though.

I explained to COMCAST that I work and would not be home until around 4:30 or 5:00 pm - sales rep said NO problem tech could be scheduled to come around 4:30 or after 5pm with that time frame. Got home Friday and had a voice message from COMCAST on landline phone that Monday would not work so they rescheduled for Wed (6/29) from 3 to 5 pm.

I called COMCAST customer service agent Friday (6/24) evening to confirm that I would not be home until 4:30 pm was told would not be a problem. Tech would be scheduled to come between 4:30 & 5:00 pm with that time. Just for my info I called COMCAST cust serv agent twice on Saturday to confirm this time frame and was told NO problem... received call on cell Monday (6/27) to confirm tech appt. I confirm with COMCAST cust serv agent about time frame was told NO problem.

I called twice on Tuesday (6/28) to confirm tech appt for after 4:30 pm with time frame of 3 to 5 pm was told NO problem. On Wed (6/29) COMCAST tech shows up at house at 2:30pm with NO call to cell from COMCAST about arrival time, of course no one was available to let TECH in house. TECH sit in our yard for one hour and then left with no contact to my cell phone #... upon arrival home Wednesday (6/29) night found that landline and internet had been ported from AT&T to COMCAST without my knowledge so we had NO working landline or internet service because COMCAST had not left any of their equipment and/or info about internet service... found this out from calling AT&T about no internet service.

Call BACK to COMCAST cust serv agent and demanded that my service be ported back to AT&T was placed on hold several times transferred to tech support on phone for 1 and a half hours with NO solution to problem. Finally on the evening of Thursday 6/30 (after COMCAST cust serv agent named William used the F word about me) was on HOLD with a supervisor for over two hours, was cut off and as of today (7/1) I still have NO internet service or landline working.

You would think a company this huge and greedy would work with us to make more money. I make a payment one week, and the next week they turn off the service! Not even a courtesy call to give us a heads up or give us a chance to scrape the money together to pay it. More than 50% of the time our cable doesn't even work on one of the TV's. NEVER would I recommend this company to anyone. If I had a choice, I would be on U-verse! But Comcast has the monopoly in my area. But I am definitely researching other options. Then Comcast can kiss me goodbye!!!

Finally got the internet set up (after having to have a tech come out to install after all), then when I bought a tv and connected the cable box (about 60 days later), turns out the cable didn't work. I couldn't get my tv/cable box past the Welcome... connecting... screen. I scheduled one appointment. The window of time was between 2-6. I missed the guy though no fault of his own, so rescheduled. Rescheduled and was told the tech didn't need access to my unit, only to come home to a door tag that says, "Sorry we missed you." Scheduled service again with a tech between 4-6 pm, left work early, only to get home at 4:03 pm to find a door tag time stamped at 4:00 pm that said, "Sorry we missed you!?!"

I called Comcast to tell them I'd just walked through the door... it took THIRTY-FIVE minutes on hold, a hang up, call back, and two transfers for someone to come to the phone and tell me that the tech was no longer available and that I'd need to reschedule for a Saturday appointment. Of course the tech isn't available any longer... or even in the area probably! I've been trying to get through this - "please press 1, please say your address, please let us know if you'll take a brief survey after your call" automated system for almost an hour! At 10 til 5 pm I don't expect him to still be down the street. I did, however, expect a phone call when he arrived EARLY, and by 4 pm (the very start of the window) had already written and left a door tag.

I tried expressing my frustrations to the person on the phone and he just sat in silence. I rambled on about how I felt giving someone a WINDOW of time, only to show up early, then leave before the window STARTED was poor customer service, but he sat silent. I asked if he was even listening to me and his response was, "I am." Monotone, zero concern for what I was going through... just more silence. I told him to please pass on my frustration, but I have no doubt that the guy really didn't care, hung up the phone with me, and moved on to the next caller. That's what prompted me to look online for a place to provide feedback.

I wish I could make this review public and that there was an alternative to Comcast because service has been HORRIBLE since day 1, but this is the first site that showed when I did a Google search for Comcast Reviews, so here I am. I hope that someday this company can take all of these lengthy ONE STAR reviews and bad experiences and turn them around. I can't believe an organization this big doesn't care enough about it's paying customers to invest a LITTLE extra time and effort to make them happy. Geez.

On Friday, I phoned Comcast to confirm installation for Saturday and was told "everything is set." No one showed on Saturday. When we called on Saturday, we were told that installation was cancelled because they phoned my mom's old number and no one answered. She was already in the assisted living facility and not at home...I had given Comcast my telephone contact, but no one called me. By the way, this took about two hours of my time.

I called back on Saturday to reset installation and was told that Comcast would be able to come back out on Tuesday, June 21. In the meantime, the AT&T account was disconnected as was the old Comcast account. DISASTER...Comcast cannot handle multiple accounts. They called back late in the week to say they could not come on Tuesday, but could be there on Monday. GREAT!! Then, they called back and said they cannot come on Monday after all, but need to come back on Tuesday. I have spoken with 10-12 different customer service people who have given me account numbers, different phone numbers, misleading information, incorrect information and generally the worst service I have ever experienced.

Finally Comcast came on Tuesday and said they could not install the service as the line in the wall is dead in the apartment. I was told by the complex manager that Comcast actually did the installation, but the installer told me he could not do anything. Gosh, imagine my surprise...Comcast cannot help!! Somehow, the manager of the complex got in touch with Comcast and they came back today (Wednesday) and installed the cable, but not the phone as the technician said the line was not good enough to drive both the cable and phone and someone needed to fix it. When he left the TV was working ok.

Now it is six hours later and there is a message on the screen to call to activate service. So, I called...spoke with six different agents, none of whom can figure this out. I had to get the serial number on the box and call back again...two more agents...another four hours on the phone. I am on hold as I write this and still no television service. The account number I was given is not valid. The address listed with Comcast shows internet service and not TV or phone...my mom does not even have a computer. If I were Comcast I would just close my doors.

Comcast agent just came back on and said the box that was left by the installer is not a valid box, so someone will have to come back to reinstall another box. What in the heck is Comcast doing or thinking? This is not rocket science...they are the absolute worst at this business I have ever seen. I was concerned when my mom was starting new service as I had terrible experiences myself with Comcast. I had Comcast four years ago and had billing problems every month for almost 15 months...so when I moved, I made sure that Comcast was not my only option. IF you have any other option, do NOT use Comcast.

The frustrating part was that I asked "Is there anything else I need to do today?" The rep told me no. Also they should have called my cell phone not my home number as I told them to use my cell number as my primary means of contact. I also think that they should have sent an e-mail message about me needing to call them and finishing the process. I also asked if I could pick up the equipment, I was told no. I came to find out that I could have pick up the equipment whenever I wanted. At this point we are not to a good start because they are not providing me with the right answers to my questions. Despite my frustrations I decided to give them another chance. I placed my order again (it took a whole 90 seconds to complete the E-911) and went to the store to pick up the equipment.

As I pick up the modem and the cable boxes I asked the rep, "Does anyone has to come to my house to connect the wires to your system?" The replied was, "No sir, all you have to do is connect the boxes and call this number." I went home and took my AT&T system out and plug the Comcast system up. I call their number and they tell me that I have to wait until Wednesday to connect my internet because they have to send someone to my house to connect the cable located on the outside of my house. Look I tried to be reasonable here. The problem is that I asked very specific questions in order to asses my responsibilities and to better plan and prepare. If they would have told me that they can connect my internet until two days from now I would have waited as to not interrupt my TV and internet services. I just think that the information should be provided by them and If I asked the questions the right answers should be given.

I contacted their costumer service and complaint. The only thing I wanted to hear was that they would send someone to connect my cable. They said that they could not do it. I later received an email with the offer for them to send a technician and connect their services. By the time I received the email (which was fairly fast) I had already drove back to the store and returned their equipment. Comcast your customer service should not be measured by how nice people are. It should be measured by how competent they are at their job. I feel like I a dodged a bullet. I would not recommend anyone to get their services. They are just very incompetent.

Customer service set up another appointment for five days later, for a bucket truck to come out. They also "notated on the account that it was necessary for a bucket truck to come out" in order for services to be completed. Day five finally came around and another regular technician showed up. He stated that he was "debating on doing the job" because he was not equipped to climb the pole, then he just left. Customer service was then called a third time for someone to connect our services. Another appointment was set for five more days later.

Needless to say that at this point I'm frustrated and ready to switch to DirecTV! Once again Xfinity sends a regular technician out who is unequipped to connect my services! Now I just spoke to customer service one day prior to my appointment to confirm that they would first send a bucket truck, in order for the regular technician to complete the job in-house. Why is this so complex for Xfinity/Comcast to get right? My neighbor's service was transferred two days after they moved in with no problems, and did I mention that they have DirecTV. So maybe it's time for a change. Very dissatisfied with Xfinity/ Comcast.

I got a tech on phone and she gave me a supervisor who argued with me saying he set a new appt unknown by us. She sent us to a complaint dept where she also stood up for the tech who obvious didn't want to work and said he was only a inside tech not a line tech. We set the appt knowing it was in the line duh? Then she offered to keep appt and give me $25 off service fees. Hello!! I lost a day of work about $150 and she wants me to lose another day and then say we have to pay to have it fixed!!! I looked it up and they are responsible for their lines. BS!!

In the meantime we have to pay for cable we haven't had. So I can't afford another day off for at least a week and they aren't even offering to credit our bill. This isn't the first, 10th time we have been through this with them and if I have to take off work again it won't be for them. We are done!! I'm getting a different time service! We pay 180 per month for just cable and as many problems in the past year they should be paying me when I have only had service half the time. Something needs to be done with this company and it pretty much sucks that they are the only company beside satellite TV! Which is awful in Florida with the storms!!!

Today while speaking to a rep, she said it is giving her a message that I should contact the modem/router manufacturer, yet when the previous reps were here that suggestion was never made. I was told something seem to be blocking the signal strength. Not sure who to complain to about this horrible service and high price I am paying monthly to be frustrated. Sucks!!! One tech suggested I purchase a wifi extender but if there is no signal what's the use of the wifi extender. I was told I am being charged for the visit because it is not a Comcast modem.

It is now June 20th, the day before I'm moving out, and I just noticed that there are 2 accounts in my name and both have been charged for cable and internet since the new account was open! I was being told that I owed $28 on my old account which had been previously disconnected by Comcast (and was already paid for) and $63 for the new account! The representative did not credit me for the week that I had left on my previous account's billing cycle that had already been paid for.

They did credit the $28 on the account as it was their error and canceled the account completely. However, I'm now paying almost $10/month more on this new account without receiving credit for what had already been paid for on the previous account. I have HAD IT with this company!!! What a bunch of scam artists! And they have a monopoly on the service in my area so I was stuck with them if I had any hope of communicating with the outside world via my TV or computer. If you are able to find another ISP, DO IT! Stay as far away as possible from these crooks!

I stopped her and asked why the new cable was just laying on the ground all over my yard and gardens. Her response was, "I don't bury cables, you have to get another appointment for someone to do that". She said, "I set you up one, don't know when they will be out. should be within a week or so. But I don't have a confirmation number or anything to give you. Just call the company." So I did, and they had no record of her making an appointment to have all the orange cable wire buried, and they were shocked that she left the site as she did not completed. SO... I made another appointment to have someone come out to finish the job. We'll see how that goes. I'm sure I'll get the run around again. I have no faith in Comcast, and do not suggest anyone using them if at all possible. They are very unprofessional, and do not keep their appointments most of the time. And yes they will lie to you every chance they get.

I called a 5th time and they said someone was coming Tuesday between 2&4. I told them from the beginning I had to work and no one would be there!! They seemed to let that fly over their head. I finally said ok. Sat early! The techs came and did get my internet going but they left with my router, WHICH WAS MINE!! Now I have called them again, and am getting nowhere! Also, they are charging $10 modem plus the Gateway charges and I don't even have the modem either!!! My experience was so horrible, I felt as though I was about to have a nervous breakdown!! My heart was racing and I began having a panic attack! When you call Comcast, it requires you to speak to the automated system out loud. When I am at work I cannot speak out loud, especially when the automated operator does not understand what you are saying. That really makes my blood boil. You can't call anyone local, their numbers are all linked to one number.

Even the technicians said they get complaints all the time. Plus they said they do not work on Sundays which confirmed that the Cust Serv. Replied. "I am begging someone to do something to regulate this company." The number of complaints should tell the story. They are pointed at the Customer Service. I have thought about suing for mental distress because, when you pay for a service and you do not get it through no fault of your own, someone needs to be held accountable. I feel for everyone who has experienced the same problems as I have. I am NOT the only one!!!

Fast forward and missed payment. Called, set up arrangement, shut service off. Called, turned it on. Next day, shut service off. Called and told them the arrangement. Had the rudest female ever who said rep should not have done that, turned service on and argued would not be paying 2 reconnect fees. She said, "Not my problem. Speak to another department" and ended call. Bogus charges showing on bills. Worst customer service EVER.

I was recently was contacted by a Comcast/Xfinity rep and was advised that Comcast was upgrading the terminal boxes in my area. She explained that it would be a quick swap. She needed to know what day and time would work best for me. Due to my busy schedule I tried to accommodate the best as possible. We agreed on the following week. She explained that my technician would call me before he arrived to make sure I was home to complete the swap. After 3 long unexpected hours of installation (It was supposed to be a “quick” swap) the technician finally left. A week later, I then receive my bill reflecting a higher amount than my normal billing. Here is the run down...

I called on a Saturday, spoke to billing and was told that the increased amount was due to a new box that was installed (I never contacted Comcast. I was contacted by them). A box I NEVER requested. The rep promised someone would call me back to resolve the issue. Being that no one contacted me on that next Monday I took upon myself to call them on Tuesday. After the long recorded menu I was able to get a rep in the billing department. He claimed he could not assist me with this issue and was transferred to someone in technical support. The gentleman in technical support explained it was a billing issue, he could not assist me with my issue. After going back and forth I requested to be transferred to a supervisor or a higher up. I was finally transferred to a young lady who had the courtesy to listen and help me out but not resolve my issue.

In order to resolve the billing issue I was requested to swap boxes again so I would not continue to get charged. I was asked to return the box that was recently installed at a local Comcast location and swap it out with a box like I had before. I was told that I myself would have to install it... Really? I believe that I should have been advised initially of any extra charges for swapping boxes and clearly I was not. I was never made aware that it was an option to me. I wish the rep who called me to swap boxes had advised correctly. Instead I was told that this was normal procedure for all Comcast customers as Comcast was upgrading their equipment. Then they charge me for it. FRAUD!

Last May I had planned a gathering at my home to watch a fight. I ordered the event and it never came through. I had to take my guest to a local bar and felt obligated to pay their cover charge since it was “my” provider that had failed. After speaking to Comcast rep about this issue they removed the charge for the fight and I was told that I would be compensated with HBO and Showtime for 2 years for only $1 each. I agreed. BIG NIGHTMARE with my billing!! As you can imagine I found myself calling 3 months in a row until they finally got my billing right. Unfortunately after I thought the issue was all cleared I then find out that Comcast didn't honor their promise of keeping both premium channels for $1. DISAPPOINTED AGAIN!

Following that incident I'm having Internet issues. At this point I asked that my son be an authorized person to talk to as I no longer want to deal with Comcast reps. My son was told the problem would be resolved. Nope, not resolved! After more Internet issues I felt it was time to cancel and go with a different cable provider. I tried canceling 2 times and was suckered into better deals each time. Being such a creature of habit it sounded more convenient each time to stay with Comcast. BAD IDEA!

A few years ago when I was having Internet issues “again” they had to send a technician out as they could not figure why I was having so many issues. After the technician was done fixing the issue at my home he explained that the modem Comcast had provided was not registering because it was never connected properly. He explained that the serial number on my modem did not match the one on my account. He basically told me I had no internet and I was using my neighbors internet the whole time. I then called Comcast to request a refund for the service they did not provided me and was declined a full refund. I was charged for over a year of internet service Comcast NEVER provided me. FRAUD!

Unfortunately we rely on such a monopolized service provider and as consumers we suffer the consequences for their poor service as they continue to take our hardworking money. I have never been so disappointed and disgusted with any provider in the past. I feel cheated and abused by Comcast, a provider who unfortunately has the power to do so. I will continue to share my experience with Comcast with other sites and social media until Comcast takes control of their poor service.

Also, before he finished work at my house and before my son discovered the mess made outside, he left and said he had to go elsewhere to finish another job then come back to my house. He left and came back 45 minutes later then had the nerve to sit on my couch for 10-15 minutes saying he had to wait until a certain time to "clock in". WTF? So, you're gonna sit in my house watching TV until it's time to work? Really? I called Comcast and filed a complaint. I was told I would hear something after Memorial Day. I still haven't and I don't think I will because they just don't give a damn. But they had my bill posted to the account 2 days later.

When I called and made the payment they said that Comcast always bills ahead for the full month and they always charge for self installation, they said if I would have had someone come over it would have been $70 so it's considered a discount that I am paying to install it myself! I laughed it off and then they said that I still owed $12 as a late fee for the second month even though I had just paid the full balance it asked for online. When I asked why it didn't say I owed it online they said it will be on my next statement in two weeks but if I wanted my service back on I needed to pay the $12. I understand $12 is not a lot of money but the attitude the service rep had and the fact that it didn't state it online bothered me, so I asked if he really was going to not restore my service over $12 that has not been billed yet after I paid over $200 and he very matter of fact said yes.

I and asked to speak to a manager, after being on hold for a few minutes he transferred me to the automated line and within a minute my service was back on. This is what Comcast customer service looks like. I say avoid them at all costs and if you are moving into an apartment complex that has a contract of exclusivity with Comcast I would say seriously reconsider. I am probably going to pay the early cancellation fee and not have cable. There are so many other sources these days for it that I don't need it!

They are without a doubt the worst Company to have to deal with!!! They should be investigated because they do things that are so illegal... i.e. calling and leaving lengthy messages regarding overdue bills stating how much is owed and what will happen if you don't pay the overdue amount, yet when I called to complain about that I was told that "FINE we will put you on the do not call list and if your phone gets shut off don't blame us" and then dial tone!!! RUDE and illegal leaving personal information on an answering machine when again I called Corporate they stated they don't go by Mass Laws... Really I guess they are special...

3 months later one of my receivers stop working. After spending a large amount of time on the phone, the end result was return the receiver the next day and try again. I went and exchanged the receiver, still nothing. I think maybe it's the remote, I went and got a new one - still nothing. I get back on the phone with Comcast, I was told a tech would have to come out because that receiver apparently wasn't receiving a signal from the main one.

So after another $37 and some change charge added, the only thing I had to do in the first place was exchange the main box. I could have done that myself for free. Why not just tell me instead of having me let strange folks walk through my house and fix a problem that I could have solved 24 hrs ago? Then when I asked for credit for my box not working, I was told $1.59 was credited to my account for the day and a half it was down. I understand everybody has to work but ripping people off to make money isn't right.

A key problem with my service is, I pay for HD reception. One would expect that the cable box provided, as it is required to received service, will allow it. After 3 technician visits, I got the answer why I don't get full hd. I was told by the last tech visiting me that the box "required" to get it is the high end DVR one, only. No other cable box they provide will give full 1080p or better reception. This is an intentional corporate misrepresentation, no counter, phone or chat agents were aware of this fact in my conversations. The best I can get is 1080p, ok but nowhere near as good as it could be.

If I had a newer 4k or better tv I would probably have complained to the tv maker thinking there is something wrong with it only to find out the signal I get doesn't provide. Remember when your dvd and blu-ray movies looked awesome on your low tech tv? Over the years, the tv and movie disk makers have compressed the signal/content which reduces quality, making you want the newer better picture quality models. Comcast seems to do the same thing with their video signal, forcing you to want their higher end service and pay through the nose for it.

After posting my FCC complaint I got a call/voice mail from a Crystal ** of Florida Executive Customer Relations within 2 days. I also chatted with a supervisor online who promised to send me the dvr box that would allow 1080p, even an email to confirm its shipping, but even after 5 days the tracking # given doesn't say anything more than a label was created and no return call from Crystal. Since I already feel like I've been patronized so they can get to the next complaint, my assumption is more calls/chats will be needed and not have permanent resolution. If I want faster than a snail internet service, I am forced to use Comcast, as they have a monopoly over my area. I cannot use a dish, and that's another can of worm service fixings by providers. The infrastructure is there, why isn't it usable by any provider instead of just 1 predetermined company?

3 days later I checked online and this time it said I owed $23.00. So for a second time I had to go to the store, employee said he entered me a credit and quote "You shouldn't order anything from our door salespeople". Ok, so again for one, I never ordered it, and two, the staff comments and answers are plain ridiculous and insulting. Any plan or thoughts I might have had of signing up with this company in July are long gone. As far as I'm concerned they owe me money for wasted time talking to salesperson at my door and 2 trips to their store.

Since this all began we have had 3 boxes in total. Bill has been wrong every month except the 1st month. We finally got the correct box however still this month's bill is over $100.00. I hate these people. The amount of time we've spent on the phone with them and service calls the past few months is insane. I do NOT recommend them in the least. If you have any other cable alternatives in your area, I highly suggest you use them. My only other option was Dish and I don't want Dish. I wish Verizon was an option for me.

Their service sucks. It is advisable to be very creative in your search for services before getting involved with them. It will become a headache you wish to avoid in no time at all. Wait lines for complaints are so long. This way the majority of us hang up before they have to be accountable... and like I say their technicians haven't got a clue what they are doing so a visit to your house is just a reminder of who is in charge so long as you are getting service from them.

There are no basic services that are affordable. All there are is supposedly discounted services for the first year, which are high even to begin with, and then they trump up to ridiculous levels as the contract runs out. If only what they promised was what you got, but it isn't and trying to explain that, or get credits for it, well you have to put up with more home visits from their incompetent techs before they even talk to you about it. Their business relies on your not having a backup plan or ability to switch out. Don't go with this company. Try some creative start up. They just want your money through whatever creative means they can get it. Their services suck and are nothing to rely on, and nothing like as advertised!!!

Lovely woman on phone then stated that unknown ghostly service man notated that I had to have a new cable line run because box was 250 feet away? Huh? I live in a rural area however I had service with Comcast in 2014. Lines were previously run and my home is 125 feet off the center crown of the asphalt road and MAIN telephone pole they run service off of is approximately 150 feet from cable box on west side of home. HOWEVER my neighbor currently has Comcast and there is a telephone pole between our 2 homes and Comcast previously ran cable and internet off THAT telephone pole which is approximately 35 to 40 feet away from my cable box.

I get the impression the technician did not want to work late today and choose to falsify his paperwork on this potential installation. I asked when they would send someone else and of course since it is 5 pm on Saturday and Monday is Memorial Day it would be Tuesday between 8am and 8pm?? Wow! What horrendous customer service. I can honestly see now why I dumped their service 2 years ago. Technicians that don't show up then lie about it and then I'm going to potentially be charged for adding new lines when lines are already there or can be run off neighbors and my existing pole and box??? I'm very disappointed to have waited all afternoon for nothing. And it appears Comcast doesn't give a damn about my time waiting. And then to find out they are going to probably try and charge me for a quote "250+" foot line installation is bogus!!! WOW! How is Comcast still in business?

In addition, I was told when I originally called to cancel that it would most likely be waived. "They do it all the time". When I turned in the equipment I was told the same thing. I was highly disappointing in this response considering I was a customer that ALWAYS paid on time and had their service for over 5 years. This was even through times where there was slow internet that would often disconnect. I will actively ensure that I do not utilize Comcast services in the future and will urge friends and family to do the same.

I was helped by Emmanuel, which stated that I was right, however he said that I needed to call another number because they are the ones that handled that. I called and a service rep told me that he needed to escalate the matter to the escalation team (???) which said that they were not able to remove the early termination fees because somewhere in the contract states that I was responsible even If they do not service an area. (Whattt). What is more interesting is that I have a friend that just went through the same thing but in her case they were able to remove the fees. So bottom line, it seems that Comcast is choosing and picking who they would like to help!!! Do that sounds discriminatory to anyone???

Ten days later, no call from supervisor, no info on case and charges not removed. The same thing happened 2 more times even though I was assured each time the matter would be resolved. On the fourth call I find out the original case had been closed (without my notification or concurrence) and my charges were now $1000+ because calls continued to Africa from that original number that although cancelled still linked to my account. Even after Comcast phone technicians/ department informed me I could not have made the calls because the number was never activated, nor did I receive a handset, Comcast still has not removed the charges or rectified the situation, not sure why they don't listen to their own people.

It's been over a month now and the charges still continue to mount ($1000+ now). I've since cancelled both numbers associated with my account, but don't have any confidence or faith this will resolve the issue and feel the phone charges will continue to add up. Now I'm worried because the bill is overdue, Comcast might send out to collections and possibly ruin my credit score.

How someone was able to hack my number/account and how Comcast was unable to stop them from continuing to rack up charges even after I notified them blows my mind. Completely unacceptable and once this is finally resolved, I will definitely discontinue my service with Comcast. Just don't feel safe. They can stop it from happening again or resolve in a timely manner if it were to happen again. Complete loss of confidence!

Today I went to turn in the TV box and the modem. I was greeted at the door. I was given a ticket and asked to sit and wait. Five minutes later one of the representatives named Courtney called my name. He did not greet me when I got to the counter. He did not say anything. I handed him the ticket I had been given, which he took, processed, did whatever he had to do in the computer, handed me a receipt and I left. He did not say a word. Such good customer service, no wonder their reviews are so low!

Long story short this Andrea lady put a block on my apartment so my roommate cannot get cable either and Comcast is the only cable service that is available in my area. SMH. My thing is I didn't receive one letter nor is it on my credit report that I owe anything from 2012 to Comcast so I'll continue to use their internet and on demand service free of charge since they won't let me pay for service that I already had.

I have been trying to pay my bill for my new account online. Only my old account is showing up and I cannot open a new account or link to my new account from my old account. I have made 4 calls to Comcast, spent time with their rude online chat, talked to 2 supervisors to try to get this resolved - over 3 hours to try to pay them money!!! They will not change over or help me set up my new online account until after they call me at home on their Comcast number. I keep telling them that I am calling from work, and do not have a physical phone for them to call me on.

Still not resolved. I was never told that I would have to have a phone to do any "security verification" and I feel like I was lied to by Comcast. Again, I am trying to pay my bill online - something that saves them money. Rude and unhelpful customer service. If I had another choice, I would switch but Comcast is the only service in my area. I can hardly wait until some real competition comes so I can leave Comcast.

I called customer service. I was told this problem would be resolved and a credit would be applied to the next bill. That did not happen. The amount of my monthly service went up again. I called in again, and was assured the problem would be resolved and I would see the credit on the next bill. Again that did not happen. My bill went up again and they shut off my service for nonpayment. Nonpayment of a bill I did not owe. I called in again was assured that the customer service representative would research the problem and get back to me. My service was shut off again. I called again. This time, I was required to pay the bill that I didn't owe to give them time to research the problem and they would credit my account as soon as they got it all figured out.

This continued every month for 10 months. I would call in and they would make me pay the past due amount to get my service turned back on. I begged, pleaded, yelled, screamed and finally broke down in tears every single day while on the phone with Xfinity employees trying to get them to understand the situation. I was accidentally hung up on more times than I could possibly tell you. I would then have to call back & go through the whole thing again.

After literally 218 phone calls, I finally got on the phone with someone I refer to as an angel who looked at the number of times I had called, and credited my account with the push of a button. She ended up crediting me almost $700.00 that I had overpaid in the ten months I had their service. By the second month, I was going to cancel my service and found out that the apartment complex I had moved to after selling my home had been sold & are no longer allowing dishes to be installed in the complex. Therefore I'm stuck with Xfinity. I have called in 5 times this week alone because my DVR is not working. They keep sending a signal to the DVR, it works for a day or so & then it quits. Can't get them to consider that it might need to be changed out. If you are considering Xfinity, save yourself. Use another company. ANY Other company. Just wanted to hopefully save others from the nightmare I've been through.

So we called them to cancel after 3 weeks, disconnected the box and returned it to a store. The next day we got a bill for $200 -- installation charges plus month one. We called about that, and the customer service rep said it was all good; we just needed to return the box. We said we already had, and he checked and saw that was the case. Now, three weeks later, we got another bill in which the original charges are there, as well as an early cancellation fee and a charge for not returning the box.

In all, Comcast says we owe $500 for trying out their service for about three weeks, which was supposed to be free. Now we will have to hassle about straightening that out. It's too bad, because we liked the faster internet and were thinking about signing up just for that. But now I don't trust the company to be honest about their deals nor to bill accurately.

Comcast should not have the only control over the Coax cables. They need serious competition! I really dislike Comcast and its business model, however they are so huge, they know they can do what they want. Congratulations Comcast! I hate doing business with you and yet I still keep paying because I have no other logical choice! I can only hope that someday a competitor is able to snuff them out! I feel a little better, but not great. Lol.

I have spent over 15 hours trying to get service restored and transferred with each agent giving me a new number to call with the same call prompts and reaching a new guy who couldn't help with a new 800 number to call (800-266-2278, 888 739 1379, 888 565 4329) and then disconnecting the call. I decided to transfer my old number to Vonage but Comcast decided not to release it due to them disconnecting it. Now I'm spending another 3 hours having them re-activate it so that it can be ported and my call has been disconnected twice now.

The phone service is one step below two soup cans and a string. Voice mail that dumps week old messages, even deleted messages into your mailbox 7 days later. Supervisors give you their phone numbers so you can call them directly, what a joke. They don't answer and they definitely don't return the phone call. DVR doesn't record scheduled recording, either series or just one show but it records other shows. It's selective recording or the NSA getting into our DVR boxes and deciding what we can record and watch.

A week later I did retrieve the package from her and stored the Comcast box in my coat closet, due to not having the time to call Comcast to activate the service, and to call AT&T to terminate the service. Once again I rushed out of town for business. I came back to Atlanta, and called Comcast Customer Service. A male was my representative, and I provided him my address name and telephone number. I then said I was out of town and I want to make sure I will not be charge for services before I actually hook up the Comcast box. The male representative says "sure ma'am I can help you" and he then recite my services "250+ Latino channels 75mbps internet".

I told him "NO NO NO. I order that but English speaking". He said "no ma'am. What I have is 250+ Latino channels. 75mbps internet". I told him "I cannot do anything with that. I do not speak Spanish nor can I read it so what will be the purpose. I do not want that." He apologized (I think), and we disconnected the call. I called back again to speak to a representative and I was very upset. I wanted that service for that price in English ONLY. I was told I could not. It's not offered. I then said "well take me back to my internet 10, 14 or 15 mpbs." I was told that that offer that I originally had is no longer offered.

I was furious at this point because I did not get what I wanted, and I cannot even go back to what I had and what was offered was $5 more. I did not want to give Comcast a penny more, rather I had it or not. I assure the representative that my other home address is ** and I will cancel that service too. I informed him I cannot look at On Demand in my living room and I sick of COMCAST.

I later spoke to my husband whose name is on the account I'm an authorize decision maker (myself) of what happened and he said "give Comcast a chance to make it correct, if not then yes we can cancel here also." Now, at this point I call and cancel my service with Comcast internet for $19.99 a month, (I do believe) a week later. I go to comcast.com to pay the remaining balance, and I see I owe $300+. I call to resolve the issue and I was told, I still had the boxes. I went to the store to return the boxes April 15, 2016 at 5:48 pm est. I ask the representative to note that the boxes were not open and all items were in the box. The gentleman at the door told the customer agent that the box was unopened, and smiled. I then asked her to "add the notes in the system for me please."

I spoke to a lady customer service representative who assured me a manager will call me back. She promised and she will follow up with me. She promised me because I had already called 2xs and have yet to get a return call, nor was my account noted from the March call that I said I did not want the Latino Channels nor Comcast. I finally received a callback from the customer service representative, saying she has not forgot about me and she will have the manager call me back. He's on lunch currently. I told her I returned the boxes. She said okay. The manager called me back and I explained everything above to him. He said he will call me back. Give him a moment (I guess to look over my account).

I received a call back from another male whom claimed he was a manager (very unprofessional). I asked him where is the other manager I spoke to. He said "it doesn't matter who you talk to. Me or him. He's going to tell you the same thing!" I said it does matter. Everyone is so unprofessional there. No callback, promises not kept, everyone is telling me something different. "Listen I can't do nothing right now. We have a process we must go through." (HE WAS OVERTALKING ME.) I stopped him RIGHT in tracks!

I told him "does Comcast not follow first call resolution? Who are you to act as if I'm bothering you at work? This is your job. You chose customer service and I will appreciate it you let me vent, and get whatever else I have off my shoulders." "WELL, to be honest this wouldn't be an issue if you would have returned the box!" This is what your representative said to me. And as I told him "yes it's my fault for the box. I should have returned it but your representative should have noted my account also." There's so many other stories to tell, but at this point I'm done. What do I want? I want my balance to be zero out, train your people, pull those calls, listen to my calls, and train the customer services rep from those calls. FIRST CALL RESOLUTION.

The problem is that my online account doesn't show me any of my past bills. My company reimburses me for my internet usage, but they require that I show them the bill. Since I can't see or access **any** of my past bills, this is a problem for me when I forget to submit a bill before the billing cycle rolls over to the next period. Now on top of that, my online account is showing me a very wrong billing amount that's due. So, basically, my online account is utterly useless to me. If Comcast didn't have the monopoly on internet service in my area, I would've left them long, long ago.

My service is out yet again and they want me to take more work leave atop of my $208.00 bill every month. Leave is not an option. I must wait 7 complete days to have yet another repairman fix my problem. So this is what America has become; big business can screw up my credit if I don't pay yet the little guy must pay for that which she does not get. I work hard for my $ yet my sweat benefits corporate America. They get 100% of their $ and a % of mine for no service rendered.

I was then sent to a woman who said she was going to charge me to send out a box. I finally got her to agree to do it for no charge since there is a known issue. 2 weeks later all that has showed up is new cables. I called to ask when the box would show up and was advised the request was never put in. "Ok, so put it in please." "Sure but that is going to cost you." "No, no it's not." She sent me to someone else who was magical. She APOLOGIZED. She put in for someone to come out next day and put a small credit on the account for maybe $20.00. She even let me choose my service window for Saturday, 08:00-10:00. 10:01 rolls around and I am on the phone with Comcast. "Is he still coming?" "Yeah he was running a little late and changed it to 10:00-12:00." Thanks for the call and the heads up geez.

He gets out there which wasn't too much later, I understand but you could call. He tells me there is nothing wrong with my box, I just have really slow internet. So I call and say, "I need to upgrade my internet." He says, "Why? You are already getting 75 down..." "No, your tech just said I have 35 down..." So we are back to the area issue. I am paying for 75 down but getting 35 down, sweet. They said you pay for up to 75 down but since I don't ever get that, why aren't I charged for up to 40? This has been a nightmare. I called in when I got my invoice because I had requested to speak to a supervisor 3 times with a promise of a callback within 24-48 hours. It has been weeks.

I got this invoice and due to the problem still not being fixed and not having a supervisor call me back I asked for the bill to be credited as a 1x we are sorry and want to keep your business peace offering. They advised me unless I turn in the box or pay for another tech to come out they can not and will not. It has to be fixed before they will credit a future invoice. It is a never ending circle. I get it you bill in advance, but what about all the past issues. It has been a stage 5 event and I hate Comcast. 2 out of the 10 people act like they have a soul and it is a shame. Jesus take the wheel when it comes to this company. They are terrible and have very minimal customer service. I never thought I would say this but, you get nicer people and better people at Verizon... And they are the devil. Worst company out there.

Business Insider rates Comcast #6 for the WORST CUSTOMER SERVICE. CheatSheet rates Comcast #1 for the WORST CUSTOMER SERVICE. According to the American Consumer Satisfaction Index's Comcast #3 for the WORST CUSTOMER SERVICE. Consumerist Named Comcast THE WORST COMPANY IN AMERICA. Comcast finds itself at the bottom of the American Consumer Satisfaction Index's. Forresters annual report rates Comcast as the lowest TV Service Provider. Consumer Reports also placed Comcast's customer satisfaction near the bottom of the telecom industry. Shall I go on.

One customers story. I have been with Comcast for over 18 years. The past several years it is rare that I don't spend hours on the phone on a monthly basis attempting to correct problems with the service or the bill. My internet and phone service has been down for several days at a time - more than a few times in the past 2 years. I have had the cable modem changed out 3 times in as many weeks. Each time I was told the modem did not work or was not the modem. Regarding my bill that was supposed to be consistent if I agreed to a 2 year contract I have called almost on a monthly basis in an attempt to correct. Every month I am told one or a combination of these excuses: 1 - The previous agent did not code it correctly. 2 - The previous agent was incorrect. 3 - The previous agent made notes but did not complete the changes/corrections.

Each month I am promised that they would make the proper corrections. The future bills would be correct. I am given exact dates when it will change. Some have even given me their direct phone #. Last month my calls were never returned from this direct #. And yet this months bill was almost double the amount. I have spent dozens and dozens of hours on the phone. Not counting service calls. Even calling Comcast Corporate (BTW the last person not to return a call was the agent assigned to my previous complaint by Comcast Corporate). I have thought about switching to Dish or DirecTV. But they are rated #4 and #2 WORST CUSTOMER SERVICE respectively. I really enjoy the products. However, the time and extreme aggravation caused by the WORST CUSTOMER SERVICE leaves me looking and wishing for an alternative.

With the TV at least once a day try to change the channel and all you get is an error message telling you to try again later. Forget trying to watch something on demand there is a connection problem error message more often than not; and when you actually get to watch something don't be surprised if it starts over in the middle and you can't fast forward to get back to where you were. Customer service will promise you anything to get you off the phone, but they don't follow through with promised credits or adjustments. Oh and if your bill says you ordered an on demand movie when no one was home forget a credit, They would rather claim someone broke in and watched a movie than issue a credit.

This place needs to be shut down or have some sort of investigation. There hidden costs and add on every month. One time they came to my house and took our line off the phone pole to disconnect us for no reason! So we had no service for days and nothing was done about that either! This company makes me sick. There is also more I haven't added but don't have time to write a novel.

At the moment, we are still on the phone (3 months after the move, and after numerous calls) and they have the audacity of keeping us on the plan they changed, which is more expensive. They are stating that that plan has a discount... After almost an hour on the phone, now they tell us that our previous plan does not apply in our new address. Apparently, low IQ is a requirement in this company.

4-6-16: I called 'to check' on status. Mike ID ** says he can't find ticket of 3-17 or 1-25. Finally after 15 min, finds Gabriel ** notes of 3-17. Creates ticket #** to confirm that after talking to Super, that ck for 181.58 would be sent out in 3-5 DAYS, NOT WEEKS. 4-26-16 at Noon: Asked for super in US, got Esperinza ID #** in Philippines! She checked notes and finds my calls of Feb, March, April 6th. HOWEVER, now she says that they didn't receive all the equip and were holding up my ck. She couldn't give me answer as to why I wasn't made that know on 4-6 call. However, when I quoted her the serial numbers of equipment, UPS tracking Number, and UPS receipt # (that fortunately I had kept) - she quickly created a new ticket #**, of which we did receive an email stating it had been created which we had not gotten in previous calls.

However, now she says that it will take another 7 days for review of matching the UPS receipt with what equipment they received. (She and I had matched up all serials numbers on the equip, with UPS receipt.) THEN it will take another 7-14 days after that to 'cut the check'. (Now on the phone for 1 hr 7 min at this point.) Asked her how often do they train them on how to lie to a customer... I then asked her again for 3rd time for a Supervisor, the one who would approve a pay raise for her... on hold for 20 min... 'all the Superv are on a conference call right now'. I reminded her that's what I heard 1hr 22 min ago. She 'set me up' to have a real Superv call me back in 90 min. Stay tuned.

I finally spoke to a supervisor, and he was worse that all of the agents. He had no better process or solution to the problem - very sad, sad customer service. They have no idea how to solve a problem. They have broken processes which are meaningless and worse yet, I don't think they care!! In the meantime, I'm still without service and wondering if I should just switch to AT&T. If I could rate them "zero" stars, I would.

They refused to give an email address for me to send a copy of the contract to for verification, again citing company policy. Instead, I'm told to "walk the paperwork into one of their service locations". Called Comcast cancellation department. On this call I explained the situation, my interaction with the billing department, and citing the 2nd paragraph of the Comcast Agreement for Residential Services that I wished to cancel service. The rep claimed to have no knowledge of this policy and was not willing to go to their corporate site to look at and discuss the Subscriber Agreement together. The rep's only response to anything I said was that I would have to pay the early termination fee if I were to cancel service.

I first tried Comcast 3.5 years ago. When what the salesman had promised was not reflected in the first, second, or third month's bill, I canceled. A little over 2 years later, I was approached by Comcast again and decided to give them a second chance. The deal was good, but learning from past mistakes, I was careful to have every price, surcharge and credit written down and verified. The first bill came correctly, and I'd been fairly happy so far. After this ordeal, I will never do business with Comcast again. It's not just that their customer service is terrible. Their dealings are sketchy if not borderline fraudulent. I'm switching to another provider; one that can not only match what I had with Comcast but is willing to reimburse the Comcast early termination fee.

When is Comcast (Xfinity) going to learn that overseas call centers hurts their business. The few times I have talked to a state side representative, I felt like I was talking to a pro. If you call and get an overseas call center, just hang up and save yourself a lot of frustration. As soon as Google Fiber gets up and running, Comcast will go the way of Ma Bell (old telephone company that is no longer in business). For now, I will try AT&T or DirecTV. Comcast overseas call center has cost them another customer.

Without going into all the lengthy details, I will tell you we were quoted prices on the phone by the first tech that seemed reasonable. I verified and reverified these prices with her, and all the details of the packages. Needless to say, the package they want to set us up with now, is not the one detailed in our phone conversation, does not include the specific channels we discussed, and is not the specific prices we were told we would pay. I document my phone calls, but have now started to ask the techs for permission to "voice record" our calls. We currently have a "supervisor" who is supposedly reviewing our calls (the ones Comcast recorded on their end) and is supposed to get back to us. I am hoping we will get "real" action because I had one of their "loyalty" supervisors listen to my last phone call I self-recorded (with the tech's permission). It is clear in the phone call that they have majorly screwed up.

It seems to me, there should be a Federal law that requires cable companies to send out emails or letters that fully cover the terms of the contract, the fees, and anticipated state/local taxes. This would keep Comcast and other companies accountable for their business practices. What other service companies does one enter into a contract with that doesn't let you read the terms of the contract first? Who is a lawyer out there that knows how to get the "ball rolling" on trying to get a law like this passed? There is absolutely no reason why cable companies cannot send summarizing email contracts to their potential subscribers that recount the specific terms of the agreement, the fees, etc. Help please!

On 4/12/16, I filed a pre-complaint with the FCC and received a telephone call from Comcast on 4/13/16, after which I sent four emails to the person I spoke to which included my UPS receipt, the confirmation of receipt sent to me by Comcast, a previous email communication with Comcast, and an email requesting receipt of the information I sent to the person I spoke to. It is now 4/24/16 and I still have not received my refund nor the requested confirmation that my emailed information.

Updated on 5/01/16: Finally, on April 29 I received the Comcast refund check which was precisely 4 months after I returned their equipment. I did not received a late charge or interest that Comcast would have demanded from me had the roles been reversed. With Comcast, it's a one-way street where the customer's opinion means diddly squat.

I refuse to pay this bill. They can eat it. They have got enough money out of me. I have been paying over 200$ a month and now they want $300 this month. I can not afford that. Am not SSD. There is no way I can afford that. They don't tell you about their hidden fees and the fact that you have to pay for someone to come out and fix their crap. I will never go back there. I will be going through Centurylink for my internet. It might be a little slower but at this point I don't care. As long as am far away from Comcast.

When the tech was done with the installation he asked me to sign the completion order, which was on a iPad. As I scrolled up to see what it said, I saw where all these fees were added. I questioned him about it. He replied that they were standard on all install orders and because I have the email showing the cost is too $0.00 that it is already in the system and I will not see the charges it on my bill. That was a lie. All them charges were on my bill.

When I called Comcast they told me they showed no notes saying that I was to receive free install, and that the tech was the one who was supposed to remove them charges. Since when does a technician decided what goes on a customer bill??? As I continued to explain that I have a email form your company that I was not to be charged, she told me, "Well I don't see a email saying that, therefore I will not remove the charges." I offered to send her the email from her company saying the fees will be $0.00. She told me to take copies to a XFINITY store and talk to them about it. So even though I have in writing that the install fees would be $0.00 they will not honor their own word!!! Be advised that Comcast will not keep their word, even if you have it in writing from them.

April 13, 2016 around 12:00. Now when the technician, David, came and started installing we noticed the house phone number had completely changed to a new one and that we did not have the channel we requested. And we told him to stop the installation and let's get this fixed first before continuing. David calls Comcast regarding the channel baby first tv and he spent quite some time on the phone with them and then said the engineers were working on it. And so then he called them about our home phone number and right then and there we found out that Comcast never did anything about us getting our number transferred over to them.

The importance of our home phone number is that All our doctors have that number and already my wife missed an important call about the MRI of her spine. Our family have that home phone number and 2 members of our family (one on each side) have cancer, and friends have that home phone number (which my family did not get to contact my friends for a surprise party they did for my birthday).

David said we needed to do a third party verification, which was the first time it was mentioned to us, and we did it with him still here. He told us that it was done and that in three days it should be fixed. Then we went back to the channel and we were told that in 24 hours the problem should be fixed. And so we believed him and he finished and left. Later that day we found out they did not have baby first tv in our area. The technician left the cable on top of the ground in which the cable was cut and we did not have phone, Internet, or cable for a day. And all they did was connect it with a tool and still to this day it is left on top.

April 18, 2016 around 8:00 p.m we spoke to a guy named Rolf about our home phone number and why it has not changed to our original and requested number yet. And he said they could not transfer it and that it is century links fault. Notice it has been five days already and they left us without our important calls and never notified us about the issue. Rolf refused to transfer us to his supervisor for a very long time and instead of hanging up and waiting for a call, which most likely would never happen, we stayed on hold until finally we spoke to Terrance (in Michigan) the supervisor.

We explained to Terrance our situation about our phone number as well as all the issues we have been having since the 8th and he apologized and was doing his "best" to assist us. He said that we should have our number fixed soon, that they already put in the computer to their department that does the transfers and that they will contact us. Even said he would give us a courtesy call the next day to keep us informed of what is going on. Terrance did not call the next day but Rolf did just to say the same thing that it is not fixed.

Terrance, going back to the 18th, also tried to help with baby first tv but said it was not in our area and sorry for that, and said if there was a movie channel we want that he would add. But our package was supposed to have all movie channels. He also mentioned that he will not charge us for phone until we finally get our number fixed. On April 19, 2016 we spoke to a lady named Stephanie (in Michigan) about our phone issue and she said we would get it this week. And then she was trying to help us with our package but then we got disconnected. April 21, 2016 we received the bill from Comcast and the bill is way higher than what was advertised and mentioned on the 8th of April. We do not need business with people who take advantage of those who are disabled. We did mention to them that I am a 100% disabled veteran and that my wife is deaf and we have many medical problems and that we needed to be accommodated.

I hate the expense for the horrible service that is always constant. Always video signal interruptions with a status code of 225. Nothing is ever fixed. Why do companies get away with charging so much money for that kind of service??? Is this how America is going to turn out to be? To be treated so poorly as a customer and as people? So disappointed... very disappointed. I can do without television.

I am demanding, [EVERY COMCAST CUSTOMER SHOULD], Comcast enter previous Comcast Account information in the Credit Reporting Agencies! If Comcast is going to determine a customer's eligibility for an account, using a credit score from one of the three credit reporting agencies! Just tell Comcast if they do not then you will go to another service company. Remember if Comcast will not do as you want - YOU CAN CHANGE! Discrimatory practices for Not Wanting Credit - cash only. (ID Theft 2003 & 2004 - After Chapter 11 - MY debts cleared - Made choice never have credit again - Why make it easy for someone else?!)

And I called them back on Thursday 4/14/16 to activate my devices but to my surprise after 4 hrs of back and forth calls one of their agent told me that the reason why they couldn't activate my TV cable Xfinity Service is because the modem I got is not 2-in-1 (wifi modem router) and he assured me that once I get a modem router that the service will be up and running. So today which is 4/15/16 I went back to Best Buy and exchanged the box with a 2-in-1 modem router and I called Comcast back. But for 5 hours, precisely 1 pm till 6 pm, they completely wasted my time and told me that the new modem does not support voice call, and I was like "How has TV got to do with a phone service?" And I requested that what else can we do to make it happen which the guy JEROME told me that I have to get another modem from theirs which means I will have to pay $10 a month and I will also have to pay $59.99 for a technician fee.

Now what annoyed me was that they be ripping customers off with some unreasonable charges. If it is that compulsory to have a modem from you guys why not sell it or have the money paid for specific range of time? Why must it be a forever payment thing? That's a ripoff right there. Plus the fact that including their supervisor, and everyone that spoke to me are either bunch of liars or they don't know their JD 'cause they all gave me different information. They all are not in same page. I was like "Isn't same database y'all pulling those info out?" I really wanna curse y'all out but I just got to hold my breath, for wasting my time for 2 solid days and yet came up with a trash service option. It's so annoying and unrespectful to customers.

At this point it is now February and I was told my account was cancelled and I'll need to send everything back and my account would be adjusted. I sent everything back and received email confirmation that they had gotten it all back. I thought that was easy and went well, I was wrong. I then kept receiving monthly statements. When I would call, every single time I would have to explain the situation. Every single time I would get the same answer which was that it would be taken care of and it takes a few weeks to go through. Every time I was given a ticket number to give to the next person so I didn't have to go through the same thing over and over, that didn't even make difference I still had to explain everything to everyone.

Most of the time I would get transferred from one person to the next. The latest phone call in the beginning of March I was told this was going to go to her supervisor and they would have a hearing and review it and I should hear back in a couple days. I never heard back. At this point I'm having a hard time understanding what is so difficult, I NEVER used the service and they got their equipment back in a few days. Why do I have a bill of 233 dollars??? I finally heard back today, from a collection agency. I have made a couple phone calls every month for the last 4 months to get this straightened out and now it's turned into a collection agency?

I called Comcast right after I got this phone call and tried to be as polite as possible, I spoke with a lady named Debbie and she has promised me this would be taken care of and she would be calling back once she finds out more. I asked her what happened the last 6 times I have tried to fix this, her answer was nothing. I was informed that each time I called and was given a ticket number none of the Comcast employees did anything about it. How does this make any sense? It is beyond ridiculous and disappointing companies like this survive.

One employee actually forged our signature and signed off and saying that the ticket had been taken care of which is why our first two tickets were honored. I have given them over a month's notice to try to get this fixed. The fence is being put in tomorrow and now that I have finally gotten Comcast's attention (and someone fired in the process) they are saying I will be charged if anything happens to their cable lines and that they cannot be out until April 28th due to all the companies they must contact. As if that is my problem! I cannot even fathom how HORRIBLE Comcast's customer service is. I have been a loyal customer for over 5 years and pay a great deal of money for their service every month. It is absolutely ridiculous that they cannot even get someone you back. How can a company that large have such terrible customer service? They are, by far, the worst company to deal with.

At 4:00 pm when he returned he said he couldn't recall what cables he had disconnected in the garage. He questioned some equipment that Comcast had installed when we added Comcast phone service previously. He said he didn't have time to correct because of another call and asked if he could come back 8:00 am the following day. I said yes. 9:30 the following day I called his work phone. Ryan said he had forgotten about me but could come back at noon. I reminded him that I had changed my work schedule and would do so again because it was critical that our phones be up. We have very poor cell service at home and a small business operating out of the house that was without phones. He said he'd be there at noon.

Noon, no show. Texted and called without response. Finally at 1:30 Ryan responded that he wasn't going to make it but would ask someone else to come out. Checked back with him a couple more times without a response. At 5:00 pm I called Comcast 800# and was told a service visit was scheduled for 4:00-6:00 pm. No one showed. 8:00 pm that night I called Comcast again and was told that we had a service visit scheduled for Sunday 10:00 am. I told the person that was unacceptable for several reasons and we need to do better. He offered a $40 credit, which I said was irrelevant and asked to speak with a manager.

The supervisor came on the line. I explained the situation and he said he would try and get someone out sooner. After 30 mins on and off hold he came back and asked if we were a multi-family home or property manager. I said "no, single family that has been a Comcast customer for 10 years." He said he would need to send me over the multi-family property. I repeatedly asked him not to do that because I had no hopes they could help and simply needed an appointment sooner. He said he could be trusted and tried to get them on the line but couldn't. He gave me a ticket # for the current escalated issue and said someone would call back within 2 hours guaranteed. I told him we were on Eastern time but I would stay up to wait. No call ever came.

My wife called the next day. We were told the service visit was still scheduled for Sunday. She was on the line for some time trying to get it moved up. She was told someone would need to call back to reschedule and that would take place within the house. No call ever came. Friday, she called and we were told soonest possible was Sunday 10:00 am. We decided to wait.

Sunday AM, I'm waiting around for the service tech. At 10:30 I called Comcast and hear on the automated system that we have no visits scheduled. Reached a person and that was confirmed. After explaining the situation they transferred me to the phone and internet department. I spoke with someone and reviewed the situation in detail. Was told again that phone problems take precedent and this didn't make sense based on our experience. She explained that the service call was cancelled on April 9th but couldn't say why but asked if we had cancelled it. I was speechless. I confirmed with her that we are listed as a single family home and she said she didn't understand why a supervisor couldn't get us a visit sooner.

She transferred me to tier-2. I worked with a new person who explained that the soonest they could get someone to us would be Wednesday. I said that I couldn't accept that. After some time on hold that was changed to Monday 9:00-12:00 am. Monday AM 2 service techs arrive and fix the problem in 5 mins by reconnecting the wiring properly. Comcast has achieved converting a loyal customer who uses all Comcast services for home and business into someone who will be reviewing other options. I know you have complex systems and products but the complete lack of respect and execution are beyond comprehension. Whether my accounts remain with Comcast will be based on a response from an executive within your company.

In March I move out of the complex. I called up Comcast and let them know I would be discontinuing their service because I was moving to a new location. I let them know that a different TV provider was already available at my new location therefore I would no longer be need them. I let them know there would be an early termination fee. I was given the termination fee amount plus what I owed on my final bill for the service I had. I paid the bill on March 27th and I turned my equipment in on March 28th. When I turned my equipment in, to my surprise, I was told I would receive a $71.00 refund.

On April 8th I received a new billing statement from them. My bill was $32.62. I called them and ask for an explanation for the bill. At first, I tried the chat route, which was pointless because they don't have access to any notes that are placed on an account. I then called their billing department. I was told that I should have to pay the $32.62 because I moved to a location that already had TV service available. I was then transferred to their win back department to get my issue resolved. That agent was even more clueless than the first two agent I spoke with. She was very unrelenting in her position that I was not going to get a refund and I had to pay the $32.62 bill. Problem is at that point I didn't even want the refund anymore. I was more concerned about how I had been provided with misinformation by at least four different agents.

I also wondered why there were never any notes on my account from the previous times I had called in. Again, the agent was not very apologetic at all. Her only comeback was that I was responsible for the $32.62. I have since paid the bill but because of the agent's lack of empathy and Comcast sense of disorganization (one department not know what the other department is doing) I will never use their service again even if I have to pay double for another service provider.

The first rep is clueless but the second finally seems to get it and sets up an appointment for the next day which she promises will be for both the digging and installation. Of course when the technician shows up on 4/8/2016 he hasn't been told that this is anything but a simple install and can do nothing. At this point I start calling Comcast and raising hell. Each time I call I speak to a different person and each tells me a slightly different story.

Hope appears on Sunday 4/10/2016 when, after more fruitless calls, I am called by a very nice Comcast woman whose job is resolving big Comcast ** (not her words). She is sympathetic and apologetic and seems genuinely determined to get everything sorted out for me. She says she'll get the process going that day and vows to keep in touch. She also tells me that I can reach her through their main number.

The following day I hear that things are in the system to get the survey, trenching, and installation done, but no appointments have been made yet and I don't get any of this information directly from my "fixer." Today, 4/12/2016 I've spoken to five different people at Comcast, none of them my supposed fixer. When I ask to speak to her Comcast says they can't transfer me to any specific person, so apparently she was lying to me too.

The current word on my installation is that they'll send surveyors out tomorrow (April 13) and then the "outside drop" or cable laying on April 20th, sixteen days after the first attempted installation date. The actual installation date will come sometime after the drop, but they refuse to set a date because, well, the outside drop might not be done correctly and then Comcast would have to cancel the appointment -- which would be inconvenient for them. God only knows if any of these appointments will go as planned (apparently even Comcast isn't sure).

I have informed Comcast that I'm done talking to multiple people and if anyone but my fixer calls I'm hanging up on them. I'm betting they keep calling. I know that filing this review will not affect Comcast in the slightest, but maybe the weight of terrible customer reviews will save at least a few people from signing up. If I had another feasible option I'd jump on it in a minute. There aren't words enough to say how much I hate Comcast at this point.

One representative told me he could offer a reduced price to sign back up with them while another told me he could do nothing unless I provided proof of who I was and a death certificate proving that my mother died as her name was on the account. Unimaginable statements that you simply can't make up. 2 customer service representatives stated that they are in agreement that their company's approach is unethical and lacks any compassion for the customer. I was given the name and number of the manager for customer service in the regions... Sheri ** in Philadelphia. Her number is **. I called several times, left messages and she never returned my calls. Not once.

They have cost me countless hours of my time, lost tickets that I cannot retrieve for a scheduled chaperoned trip with my daughter and her schoolmates to DC as well as lost business/personal information that I simply can not replace. The stress, frustration, and disbelief of how I've been treated and how my situation was handled is through the roof. They lie, have no idea how to solve difficult problems and seem indifferent to real issues. I am hoping the Mr. Roberts, the CEO reads this as well as his recently appointed customer service VP, Charlie Herrin. If they do, they would have the decency to look into this debacle.

All she did was half off. No fair because I would had the extra fees if it was not for their people but fine I settled. I go online and pay my bill in full now. I have a bill showing I had previous unpaid fees as well as the charges for them sending techs out that were on the first bill that I paid. I'M DONE! Comcast has just lost a good paying customer. I advise people to stop dealing with Comcast and maybe they will get their act together and start valuing their customers that keep them in business.

After speaking to a Comcast employee via phone about the above problem, I was told I would receive a call from someone shortly. No one in fact did call back. When I finally called, I found out someone set up an appointment for me without telling me or contacting me in any way. After 4 days of no service, I finally interacted with an employee who was both intelligent and courteous. He told me about the connection problem and fixed the problem. However, I then saw a $70 charge for the visit. The phone employee stated that the charge was valid and that they are not responsible for wiring. After explaining the situation, the employee did remove the charge, but only because it happened within the first 30 days of receiving service.

There have been more issues than the above, but those are the most egregious. I researched any and all internet service providers in this area and would have gone with any other service if there had actually been an option. After I move from this location, I will never again use this service unless once again I have no option.

So the technician called the customer service on his phone and explain to the representative on the phone that there was a mistake made and I need to be corrected. She spoke to me directly on the phone and reschedule my appointment for the next day even though I asked her, "Since the technician was already here and I'm only two streets from our old address, can he come over to transfer the service that he's already over in the area?" She told me, "No." So I left it at that. The next day my second scheduled appointment the technician again went to my old address which I thought was hilarious because this is what happens at the first appointment so I called Comcast again and they assured me that they will take care of the issue. They're not really sure why that happened a second time so this is day number for no services.

New appointment was scheduled and guess what? The same thing happened again. By this time I am like, what is going on with this company? The next attempt they didn't show up for my services again that they said that there was services in my home. What? Then they told me that the services was in someone else's name but it wasn't me, what? I just could not believe that all these things can happen with one company. Of course again has a call to find out what is the issue. Now why there's not a technician 5th time? Well the customer service again said they will send someone else out to install my cable services. By this time, I'm just like this is outrageous all I want is my services up and running.

Well on the phone for another hour and clarifying that everything is correct I proceeded to say, "Okay let's give him another shot here," 'cause I really want to go to another company. Well this time he didn't show up again so I spoke to another customer service rep which I thought was really good at trying to get all my questions answered but before they even have my cable service is up she's offered me more products and I was like, "Excuse me but can I get my cable services on first then ask me if I wanted anything else?" It was like okay another 2 hours dealing with another customer service rep from Comcast. The next day I come home to more boxes from Comcast boxes I can't even use because my service isn't on. Insane, I know. Well this is now a 7th time. Guess what?

Finally there's a technician and he proceeded to install my cable services until he tells me, "Well now we have to run. Oh my new bill line in your home that's going to be a $30 charge." Are you serious? After all the stuff I went through with customer service you will turn around and charge me more money on a job you guys suppose to do weeks ago. "Fine," I said. I'll pay for it just please get the service is up and running. Then they were up and running. What's in 1 hour, my cable services went down. The two boxes in my bedroom with both froze up. This is ludicrous! What is that hell going on with this company? So now I have to waste more time call them back which I did and they said they will send someone out in two days.

Anyhow if they would credit my bill for $20? What only $20? I've been trying to get this thing up and running for weeks and all you offer me is $20 off my bill. I thought it was $20 if they didn't come or if they're late, so I should have over $100 taken off my bill for the services. Okay by this point I am furious. I contact customer services complaints who Comcast which they reached out to me to try to correct the issue which I was kinda happy to hear because I wasn't getting any feedback about my issues with my cable services and they offered me a whopping $30 off my bill. I thought it was a joke so now in total that's supposed to be $50 off my bill but guess what people I only got $30 off my bill the other $20 I was promised by the other rep didn't happen.

Well then my first bill came and guess what is a whopping $228. What I've had my services on for only 17 days and I have a bill of $228. This is too funny and the bills of a partial services I wouldn't have paid $175 within the next week then I have a new bill that came out and new bills $422. What in the world are they charging me for? So I looked at the bill they have me charged for five boxes and I only have 3 and 2 boxes they're charging me $20 a piece. What is going on with Comcast? I have had it I am now cancelling my cable services with them. This has the worse customer service.

How can they continue to make the same mistakes over and over then turn around and charge you double of what your services are? I only had 135 channels plus Stars channel paid an additional $15 just for the HBO. These customer service rep should not be in this business. No longer will I deal with bad customer service. I am done dealing with Comcast in there have cited services so I am now putting my business over to DirecTV. What they are offering more channels for $100 less. So goodbye Comcast. Hello DirecTV.