Xfinity Cable TV Reviews

Today, I discovered that COMCAST made an unauthorized charge for 225.33 on my bank account. After some research, it was learned that this payment was made in error by a COMCAST employee as he worked with me (telephone call, 6/13/17) to set up a payment arrangement for a future date. While a supervisor named Veronica (refused to give further identification) agreed that the notes in her system verify my story - that the payment was not authorized, that the error was made by COMCAST employee, she insists that COMCAST will not refund this charge and will not be held liable for their employee's mistake. She bases this refusal on the fact that this money was owed to COMCAST.

We own two homes, one has Comcast Xfinity and the other has Spectrum Charter. The difference in the quality of service is dramatic. When I recently called Charter for service because a storm fried our cable modem and one of the TV cable boxes, the experience was amazingly good right from the beginning. I called at 7 am, and only had to press 3 keys to get to a human being. With Comcast, it takes a lot more time and many more key selections to get to a human being. The person I was connected with was pleasant and spoke English perfectly. With Comcast, I'm usually on hold for a while and then get a person whose English is often times poor and they are robotic in their questions and answers.

I have had issues with my cable (cable/internet service with Xfinity) for months and had an appointment with a technician today to finally check to see if there was an issue in the wiring (as I suspected and suggested to them many times over the course of 6 months). The technician did not show up and did not call. I called three times and was told he was on his way and to give him 30 more minutes only to find out that the service call had been cancelled in the computer. A supervisor then rescheduled the appointment for the next day without contacting me. The escalation department called to inform me that they suspected that there was a splitter on my box and that I would have to pay $60 to have it fixed????

High speed internet works occasionally at best. Solutions involve "upgrades" that don't resolve the issues. But don't worry they now have you locked into a new agreement which will cost you to cancel. If you want substandard internet and have hours to spend on the phone to talk in circles with customer service this might be a good option for you. I support recorded phone calls. Why are they unable to produce a transcript of the calls to verify what was discussed? Why are they unable to resend you the agreement that was emailed to you? Their notes indicate that the agreement was sent so it must be true... Please note that $250-$300 monthly bills were paid on time, every month. I will pay their $180 cancellation fee because I care about my credit rating but it doesn't mean I will go away quietly!

When it comes to Comcast, I am not sure where to start from? Last year we opted for one of their promotional packages and as a new customer it was advertised as $54.99 per month deal for TV + Internet. Later, I got my first bill in the amount of $88.99. I had to spend hours and hours on call, long call-wait times for customer care and finally the amount came out to be $64.99 without taxes but including what is called "broadcast" fee. As a layman, how am I supposed to be aware of this additional fee? Isn't transparency an important factor in business? Secondly, these offers are only for "new" customers and they do not, I repeat DO NOT care about existing customers. No deals or offers for them. After 12 months' usage I am required to pay $84.99 for the same package. No deal for existing customer. I am highly dissatisfied with Comcast, their internet speeds are slower at night and customer service is slower than their internet speeds.

I have had them for a year, today my bill went from 70 dollars to 100. Outrageous. I can't even use their service to play video games and watch Netflix. I'm paying for "speeds up to 200 mbps". Know what I'm getting??? 18!!! Their customer service is horrible, they put you through endless circles. I had better internet service when I lived in ALASKA and used GCI. Seriously awful. -_-

So about a month ago I went back to Comcast after not having them for a long time. I thought they had changed. Well found out that I had two other bills that were past due so I made arrangements with them to pay off the bills. Well they turned my cable on. Then two weeks after they turned it on I got one of my bills paid off. Then that just left the other bill and then I had paid 50 on the other bill and had a balance of 98 dollars.

Comcast should win the award for the worst company for all time. I have had Comcast cable twice, once by choice and again briefly because I didn't have a choice. I moved into a new area in September of 2015. I was not the first by any means. It is now June 2016 and Comcast is tearing up the yards to put in cable lines. I have had very satisfactory cable, internet and phone from AT&T. I don't need or want Comcast. However, I don't have a choice but to have my yard dug up. I have gone to a lot of expense and work to make my yard look nice. I understand that I have an easement that allows them to dig. My point is that it's typical of Comcast to be late. I'm sure this is a financial benefit to them by waiting until there are more customers. I am personally sending an email to every homeowner begging them to either discontinue or not sign up with Comcast.

Beware: I moved from one location to another and was advised that a Technician needed to hook up my cable. I knew this sounded strange since there was already cable service. In any case on May 1, 2017 the technician came out. I asked him to make sure my applications are on my Vizio Smart TV. Last Thursday, guess what the crooked Tech disabled my Apps. I only had Netflix. I contacted Comcast and spoke with an Indian guy who advised me that he could not assist me with restoring my Apps because Hulu and Amazon Prime are Comcast's competitors!!! He said Netflix works with Comcast.

I've been involved with Comcast for over 20 years. They are not a reputable company and give you a "promotion" temporarily, then they hit you with full price. I would pay more to go with a different company because I don't think they've been fair. Bottom line, Comcast sucks bad, extremely bad! Their sales team is the worst. I hate the company and only remained because I need internet and there is no other supplier. Comcast can kiss my **, they are horrible!!! Don't use them if unless you have to!

I went to local Comcast office to drop off the one of tv cable that we aren't using, and asked Comcast guy in office what should I do to downgrade package we have? He gave me a piece of paper with all different channels package. And then I called Comcast to downgrade our package that he said we will have more than 100 channels. Once they changed our package, I turned on tv and couldn't find channel that was on paper that Comcast office gave me. I called Comcast again, and another guy picked phone up and said I will have only 80 channels and channels list that I got from COMCAST IS NOT ACCURATE!!! OMG!! It reminded me that why we left Comcast 3 years ago.

I obtain services with Comcast/Xfinity back in Feb. Since I obtain services with this scammers, I was not able to use my service due to technical issues, they sent technicians twice to my house to fix the issues. After that issues was not resolve, I kept calling these jokers because I wasn't able to issues my services for over a month, tech change my equipment and problems continues. They had the guts to send me the bill for 249.50, I call and told them why they were charging me when I have not been able to use my service, I discuss with the rep, I talked to everything and when she looked in my account there were no noted that I call to complaint and to my surprise no notes that they have sent over a technician to my house... I call in Feb right after I got the service in March, April, May end and June.

I was a CenturyLink customer and I moved. The previous owner had Comcast so I called Comcast customer service. They suggested I go to my local store and pick up the required equipment and self-install. IT'S VERY EASY. I followed instructions and did what Comcast suggested. NOTHING WORKED. I called customer service. They said, "It's a switch. We have to turn back on which is outside. We have someone out Friday, June 2nd. NO SHOW NO CALL. 3rd NO SHOW NO CALL. 4,5,6,7... 8th June NO SHOW NO CALL. I have called them every day for 6 days. "WE ARE VERY SORRY WE WILL HAVE SOME OUT TODAY." DAY #7 I decided to cancel. COMCAST customer services reaction, "OH ok we are very sorry."

In October of 2016, I received a call and an email from Comcast that the external cable line going into my condo was defective. There were no issues internally and the picture and functionality were perfectly fine. When I contacted them directly I was told that I would not be charged for a visit because the appointment was at their request. Regardless, I complied; made a service appointment and a tech came to my home in January 2017. When I made the appointment I asked twice if I would be charged, and I was told no. The tech disconnected one line, and when asked if he would replace it, he stated that he could not do that, he didn’t have the right equipment. I told him to put it back the way it was, and he stated that he could not do that either. I called Comcast after he left to complain, and was told to make a follow up appointment to have the line reconnected. Again, I asked if I was going to be charged, and I was told no.

I was told if I made a payment of 412.00, my services will be reinstated. Did so. Then I was told to make a payment of 246.00. Did so. Then now they saying make a payment of 125.00?? They lie to get payments when they could of just told me what the problem was upfront and I would of been better prepared versus spending my last on that raggedy ass bill. I'm pissed.

I have lived in my new townhouse for one month and Comcast has come out 4 times to resolve my problem with tv and Internet constantly freezing up. Comcast cannot fix the problem, they're idiots. I'm cancelling my service and not paying my last bill. Terrible customer service, they knew the area I moved to had bad reception. Never use this company. They jack the price up every year but do not provide any service.

Billing System is flawed. Comcast required us to set up paperless billing and auto payments to keep our "deal". Every month Comcast will text my cell, call, and send mail messages threatening to disconnect us if we don't pay today. I call and say that we have auto pay set up, they confirm that it is set up... They apologize and ask me to disregard their messages. Also advise all to check their bill every month! We were charged for a modem rental when we had our own. I think the "m" in Comcast should be an "n".

I had a Comcast bundle. This included the phone, internet and cable. After being stuck in a 2yr. contract, I was able to switch to a lower bundle. I didn't need the phone. They sent me the final bill of the last contract and I almost fainted. How could it be so much and I have never been late. I have all the bills and receipts from 2015 to present. I called almost daily to get it resolved. Every time an agent gave me a date and said I didn't pay. I pulled up the receipt. They always told me they would call me back and never do. I asked them to mail me a billing history with the unpaid date circled. They never have. I and many others have been through Comcast coming up with extra amounts on your bill with no explanation.

We went to Comcast because our other cable company pulled out of our area. Called and spoke to agent, she was very nice and was American. We had a problem a few months later and called in. They asked me to verify last 4 of my Social, they told me that was not what they had, it has been nothing but problems every time we called. We have been with them for 6 years. Went to their store to get new remotes and tried to get account corrected and could not because they had to see my Social Security card which I do not carry. I changed to a satellite company and tried to cancel Comcast yesterday and they would not because the last 4 of my Social did not match. I am going to their store on Friday, carrying equipment and AS card and driver's license. They best not mess with this granny or they will see my attorney. The bigger the company the less they care about their customers. AT&T is the same way!!!

After calling to cancel my Triple Play and promptly returning their equipment in perfect condition, Comcast has not given me a correct final bill based on my cancel date, even after agreeing with me the cancel date was correct and agreeing to send me a corrected bill. I still only received a bill based on a date two weeks later. Now I have been sent to collections even though I have been in contact with Comcast and attempted to resolve the issue.

Moved to Georgia to see if I would like it, rented a house for a year and signed up with Comcast because Verizon was not available. Now I am ready to move to a permanent home. Called Comcast to discontinue my service. All of a sudden a find I have a two year "oral contract" and am subject to a $150.00 penalty fee. Yes, it was stated on page 2 of my monthly bill but I never noticed it listed under Additional TV services. I paid the bill and never questioned the amount. I am 70 and just never thought they would sneak in these extra things. Won't happen again.

I have been with Comcast for 3 years now. I watched my bill start out at 151.48 and over the 3 years 230.71. When I called they would tell me they would fix it or the next month bill was higher. I got nowhere with talking to Comcast. Had nothing but problems with internet services. Just to call and sit on the line for hours. Call over and over. I got tired of having to call. In one month my bill jumped 40.00 dollars, the next 5 more. After a 80.00 dollars increase, I said I have had enough. Am switching to EPB and all my family has and they all say nothing but good things.

My wife sold her home in September 2016. She loaded up her Comcast equipment and delivered it to the Comcast store in Franklin, TN. She was advised that she had $400 of credit. Since she was building a new home she told them to just use the credit on future charges. In April of 2017 we moved in. Against my wishes she decided to use Comcast again and they installed both, tv and Internet service. Over the last two months she has spent countless hours on the phone and on three separate occasions she has been told the problem has been identified and would be fixed. They say we owe over $500 with no acknowledgment of the existing credit. Today they pulled the switch on the TV. Can nothing be done about their incompetence? I thought AT&T Texas was bad. Comcast resides in a lower level of Dante's hell. Though the credit still exists and it is recognized, the fixers don't communicate with billing. So sad.

I want my Comcast Rep, Kevin **, to get the recognition that he deserves! He has been my personal rep, going on a year. He's respectful, courteous, patient and timely. I call him directly, and he takes care of all requests personally... Wish all reps took their job as professionally as he does. If your service is in the Nashville area, I HIGHLY recommend this guy.

I moved to a new home and chose Self-install option for my TV from Comcast. I wasn't able to connect TV to router/modem and called Comcast for Support. After spending an hour with Comcast representative, I was told that router/modem needs to be replaced and they will send technician for complimentary visit to get me as a customer happy. Technician came, changed router, everything was fine until I received $60 charge. Called customer service, talked with supervisor, but charge was not removed. The reason is I chose self-install, but they had to send a technician and have to charge for it regardless of defective equipment.

It is one thing to charge all that money but for the money I'm paying you are going to respect me. The cable man came to my house and didn't want to work on my tv because it was "old". I didn't see Xfinity offer to give us a new tv. And the thing is he kept ragging on my tv the whole time. Even after explaining to him we use both VHS and DVDs and when asking where can we purchase a device that records directly onto a USB he didn't have any answers so this means you just need to shut up. Oh yeah and he didn't fix the remote! All that bad mouthing and he couldn't even do his damn job!

I have been a loyal customer since 2015 and I have had several internet/cable companies due to being in the Navy. Lately I have been having difficulties ranging from messed up bills, no supervisor contact, cancellations and a guaranteed price from a lady in corporate. My bundle deal of cable and internet plus all the other nonsense they put on my bill reads $136. After I was assured that my bill will never be over $100. I have had my bill adjusted once down to $87. Everyone that I have spoke to is always rude and never fixes anything. And if they do it is temporary. I say that I want to switch companies and they don't even put up a fight.

I have been a Comcast customer for a long time. Mainly because aside from DirecTV and Dish they were the only other cable around. I am absolutely disgusted with them. I switched our phone and internet over to a business acct recently. I was not aware until a few weeks ago that not only was I paying for home security (which is a bad joke) that I had cancelled 6 months prior they also messed up and never cancelled the phone and internet on the residential account. So not only was I paying security that was cancelled I was also paying internet x2 and phone x2. I knew my bills were both really high but never had time to really look into it. So we called and thought they were going to finally fix it after trying to explain to at least 8 different people. They put a credit on our account for all the months we were overpaying. Said they had to send a tech out to replace the boxes. I didn't question it enough clearly. They guy was literally here from 5 - 1030 pm.

The service we have with Comcast we have had for 30 years. We always pay our bill 2 weeks early. The account is in my wife's name. Right now we have the bundle pkg.. People who have never dealt with Comcast are buying bundles cheaper than we are paying. We have tried calling Comcast. And their people that tells us that if we don't like what we are paying go somewhere. I would like for someone from Comcast and tell why they don't take any better care of their customers who have been loyal all of these years. Because we have been calling around. And we can beat Comcast by 1/2 of what we are paying now.

Customer service is the worst. Would prefer option of fewer (interesting) channels at lower cost. We do like the recording options and the On Demand feature.

Lots of channels does not equate with program offerings; On Demand not reliable or comprehensive; customer service inaccessible w/o having to go through too many hoops. Frustrating!

I have been satisfied with the internet and cable television I have with Comcast XFINITY. It is expensive even without the sports networks, but the channel selection is good and the customer service is excellent.

Too expensive, with the same movies. A lot of times the TV does not show what's showing. Also a senior moved into a senior building, from his apartment which had cable for 30 years paying the same amount. But once moved the cable company changed his rate and refuse to give him the original package. They said it does not exist any more. They are taking advantage of seniors.

My home phone service stopped working right after the birth of my son. I called into tech support and after 2 hours on the phone, they said that I had to make an appt to send someone out. I could not take the time off during that period so I said I will call back when I have the chance. The customer service rep said I would be compensated for any time I do not have service. After 8 months calling periodically and the wait being just too long, I get a hold of tech support with no problem and they fix the problem over the phone in 5 minutes. When I asked about being credited back for the money I spent but was unable to receive the service the customer service rep offered me 30 dollars stating that there were no credits to offer. Even though my phone had clearly not been used in over 8 months. I let them know that their rep said I would be compensated for any time I was unable to use service and they still denied me any other credits.

Unfortunately I have been a Comcast customer for many years. Throughout these years I have experienced nothing but issues. From billing to increases without warning to being billed for 3 months on a canceled old address account. In addition, if you are a new customer or existing, plan on many, many technical issue calls and time away from work to be home for the many technicians you will meet. I actually feel sorry for the representatives that day in and day out have to deal with unhappy customers. If you are looking into this service my advice to you is RUN!

I have been with this company for 7 yrs & have found them to be very reliable, courteous, & helpful with any issues at all times in servicing my TV & Internet connections. On the rare occasion there was a problem they talked me thru the fix very patiently or if it was a cable issue they were prompt in coming out to check/fix it.

I have been having an issue with Comcast for over a year now. The internet connection drops randomly throughout the day or night. I have spent countless time and calls to support. Had multiple technicians to my house with no real fix. The phone technician said the issue was because I was using a 2.0 DOCSIS modem and that I needed to upgrade to a 3.0. I did that and still had the same issue. The technician that came out months ago said there was a large amount of interference at the lines. He did nothing but what all the others have ever done, cut the ends of my now very short lines and put new tips on. He also put a 4 way CommScope splitter on my line and said the megahertz were too high.

I paid extra for their fastest internet service but it is far from consistent and on some days really slow. I also have high definition but it is a real chore to go through the channel lineup with both high def and standard channels on the list. Their channels are really poorly lined up in the directory. I really preferred Time Warner Cable and Charter Cable over Comcast.

My wife thought it would be nice to sign up for the MLB Extra Innings package knowing how much I love Baseball. She enrolled in the payment plan over 6 mo. They decided not to go that route and bill us all at once anyway. After 45 min on the phone they made a mistake and would take care of it. WRONG!!! Instead they cancelled the package and still charged the full amount. It's always nice to pay for something you don't have. Still trying to resolve the issue and get my programming turned back on. Go with a different company.

I have basic cable and it works fine for me. Anytime I have a problem, customer service is able to assist me very quickly. I used to have DirecTV but found it too expensive. So isn't cable which is why I have basic but I have the internet as well.

Comcast are greedy and they do not serve their grandfathered customers with service such as perks. They are a billion dollar company and their fees are too high. Our boxes had to be rewired too many times by technical support. They have their customers troubleshoot all the time.

They are too expensive, AND, even though my services have remained the same, they raise their price every year. Even worse, because they don't offer enough low cost options, I don't even fully use most of the services that I'm paying for.

I put my Comcast account on automatic credit card deductions. I also put my account on seasonal service. I was charged for the month that should have been on seasonal. No satisfaction or credit for the extra month. Now they said I must call each time to turn the service on and off. Jennifer, ** the billing supervisor kept changing the story. Finally I wanted to check that it was now on seasonal after 50 minutes of wait time and she couldn't find my request. When I complained, she finally found it. A very dishonest company.

I have had Comcast Xfinity for the last two years and all I have had are problems regarding billing and service. No matter who you speak with you get a different story told to you and at the end of the day, everybody has lied to you and you have not resolution to the problem. I would NEVER EVER recommend this company to anyone just because of the HORRIBLE Customer Service and Billing Departments.

They are too expensive for people who have a fixed income and the selection of channels is awful unless you pay over a hundred dollars then it's limited. It shouldn't be especially if you have cable, phone and WiFi with the same company.

I received a call from a "Comcast" telemarketer that sold me on a new contract since my old contract was up. He not only provided me with false information but he also did not take the time to contact Comcast to activate the new plan. I learned the hard way that Comcast does not do its own telemarketing. It outsources to Bernard (a telemarketing company that uses overseas call centers). Needless to say after 6 phone conversations with Comcast service reps, nothing has been fixed and all that was "accomplished" was that I discovered the telemarketer lied to complete the sale. STAY AWAY FROM COMCAST. Their actual service reps only apologize and they fix NOTHING.

They sent a contract for services then changed agreement after it was signed. You can't speak with a supervisor. Takes an incredible amount of time to even get to a person to speak with. The worst customer service on the planet!

Every other month I have some kind of issue with one aspect or another of my service. I just sat waiting for online chat for HALF AN HOUR. Finally just signed out. Now I will have to go home and sit on the phone with some rude person, restating all the problems over and over again until it's fixed. This time it's internet. Last time it was cable. It's ridiculous to have to contact a company so much about problems with service, especially given what they charge for the so called service. About to tell them to stuff it and sign up for satellite tv/internet.

I am not really happy with Comcast because I feel I pay way too much for the number of channels I actually watch. I have basic which is comprised of more than 60 channels out of which I only watch a total of about a dozen. So I feel like I am paying 4 to 5 times as much as I would like to pay. Unfortunately 'ala carte' is not an option. Another thing is that they removed the preview guide channel from basic and in order to find programming. I have to surf via the remote and that is really annoying! My cable is combined with my internet, which I really do like having and that is the only plus to having cable at all.

I recently called Xfinity to make changes to my account and was told I could not do so over the phone and had to go to their store!!! What poor customer service!! I pay you a damn car payment each month for cable service and you can't service my account? I have to waste hours of my time to wait in your store to get a service I already pay for!!! You gotta be kidding me!! Not to mention when I do call your ridiculous company I speak with someone on the other side of the world who doesn't understand anything about customer service or american culture and expectations!!! Then I GET HERE AND YOU REALLY EXPECT ME TO WAIT A FREAKING HOUR OR MORE TO GET SERVICED??? HOW ABOUT YOU PAY ME FOR MY TIME!!!

I am writing this review after speaking to people at corporate headquarters twice in a six-month period. Comcast actually sent a crew of three supervisors to my home to keep me with them after the latest incident, a talk which lasted for three hours where I was promised my service would be cut 50% in cost. We will get back to that. I have had Comcast since 1999. The only other option available in our area was RCN until about a year ago, when Verizon came to town, which I am switching to tomorrow. I call Comcast Customer Service on average of three times a month. Because of my work schedule, I typically speak with someone from the Philippines, where they speak English, but when you give them your issue, they then ask you if you're having said issue at least 30 times as if you're speaking to your three year old when he's throwing a temper tantrum.

I moved my household from MN to WA. It was a simple transfer of service where I requested for my MN to be canceled and WA to be activated as they cannot do same account transfer between states. The Comcast agents screwed up in every way possible!! One of them canceled my WA instead of MN. When I called and explained, they activated my WA address but forgot to cancel MN account. It's is such a frustrating experience. We had been using Comcast for many years but now, I am planning to look for other choices and switch away from Comcast. It sucks in every way!!! I personally want to see this company go bankrupt.

I have an upsetting dilemma with Comcast/Xfinity for 2 years now. I keep getting billed for channels I don't even subscribe to. Called several times, wrote letters and went in person.

I moved from one property to another on the same street in June 2013 and moved my Comcast's account and equipment as well. The company sent their technicians, installed and started billing me on the new address right away. In the last quarter of last year I get an aggressive call from a collection company called IC Systems indicating that they had a bill pending from Comcast on my previous address for USD 1.032. I answered that this wasn't possible as I closed the account and moved with them to a new property 3 years ago. Then I called Comcast informing them about this, explaining the same and I also called the collection agency after receiving threatening letters trying to collect the amount.

Costs are extremely high, changes of service (additions) then a notice months after changes that they forgot to tell you. Further, bundling is inconvenient and the less you bundle the more it costs.

I agree with some of the posts in reference to billing. I hope before people purchase this product they will read these complaints. First I do not agree with having a two-year agreement with only a one year price lock. Check out AT&T U-verse it is just the opposite. I was never told how much the early termination fee was. Nonetheless the bill went up so much after the first year it was not affordable. However I did pay it but after almost 2 years I said no more and I called to reduce services to lower the bill. Apparently that automatically extended the agreement another two years but again was never told. The channel lineup for minimum is exactly what it says minimum and still expensive so I switched to U-verse which gave me the U300 package that included Showtime, a couple of more movie channels, all the equipment high-speed, two DVRs and phone for $113 a month plus tax.

Comcast overall is not too bad. But in Arlington, VA unless you live in a house or apartment building that allows you to have Dish TV you are stuck with Comcast. The company knows of those that have no choice but to go with Comcast. Their telephone automated system is the worst I have ever seen. I complain every time I have to call.

Comcast/Xfinity is a good option for internet. The channel selections are comparable to other companies (not a big fan of having to get channels I don't or won't watch). Biggest complaint is the lack of knowledge the technicians have on how to set up the systems and how to make sure that the home or office is capable of accommodating the services being offered. These are basic things like the correct cabling, terminations, fittings and proper splitters.

Awful!!! They should be sued! They are terrorist! They want $2859.89 just to cancel our service and account! I've NEVER seen anything like it in my life!!! They are holding us hostage and will not turn off the service unless we pay the $2823.15! I'm going to pay my lawyer that instead.

Expensive. Never know what bill is going to be however customer service agents are very good and seem to want to resolve issues. Found not one rude employee when I have had issues of concern. My main complaint is compared to other cable companies I have used is their monthly pricing.

I was reluctant to trust Comcast from prior experiences but decided to give them a try after the salesperson assured me that there would be no contract and I could cancel at any time. After 6 months I decided to cancel and I'm slapped with a 170 dollar early termination fee. I was lied to and deceived and will never trust Comcast again.

Monthly charges changing monthly - few $$$$ per month. In present time my bill is over $225.00 per month - basic service, nothing special. Starting price $99.00 per month, after few months $125, 135, 165 and up. Why I need to pay so much for nothing? Most channels duplicate programs and movies - why??? During one hour programming you are forced to watch 20-24 minutes advertisement - why??? I pay for program not a advertisement. I dumped this garbage Comcast - Xfinity garbage company.

Comcast's customer care is legendary - for its dismal quality. Never a call to them that doesn't take at least 30 minutes, no matter how trivial the issue. They have no control over their administration or finance, and their hardware is unreliable, too.

When you have monopolies like Comcast, Verizon, Bright House, etc. You get complete total rip off crap. All of it just terrible. Customer service can hardly speak English and I'm talking about the ones born here in the USA and they could care less about you or your problems and the streaming ** they advertise constantly. How easy it is to stream to any device if you have Comcast. Lol it doesn't even work... I called them 10 times and I couldn't understand what 5 of them were saying and the other 5 knew less about how it worked than me.

First off let me start by saying Comcast/Xfinity whatever or whichever name they use suck! I required cable and internet service, so at first I had a different provider from Comcast, they were ok I really didn't have any complaint it's just that I had Dial Up Internet but I felt maybe I could use something faster, so I left the one provider to go to Comcast. OH BOY what a big mistake I made, so here is the story: I called up Comcast and spoke to someone and of course they tell you everything you want to hear just to get you so they got me. I got a simple package internet, tv, free HBO and HD channels. A few weeks after they came to set me up the internet wasn't working so they had to come out. It worked but it wasn't reaching the upper part of my house, so they had to come back out again then they said "Oh it's your area" so I bought a new modem/router so it can reach upstairs and it also deducted $10 off or my account.

I temporarily suspended my service willingly due to a financial setback and stated I would resume service in a month. This morning had a man, not in marked Comcast shirt or his vehicle which was a Kia Soul, knock on my door. I was getting ready to answer my door and he was looking in my kitchen window and banging on it. He called my phone from a local cell number and told me he was with Comcast and needed to discuss my account or take the equipment. Unhappy with this entire scenario, I call the customer service department who informs me that they have every right to come to my home and behave this way! I, in turn, immediately cut off service and returned equipment to the local store. This is NOT acceptable!! Worst customer service experience EVER!!! Shame on you Comcast!!!

We just received a new customer installation on 5-2-17. The installer told us he was running all new lines because they do not use old lines. The existing condition of the house was not discussed as to what lines were already in place. I was charged $60 for an installation of 4 TV's and a modem. He also told me he is not allowed to install splitters because they drop the signal. He said this because I asked him to split a line so I could move 1 TV to my patio where one line he installed passed right by the location of the wall bracket on the patio. The installer decided to use one existing line going to my living room which happens to be the main line for the DVR and modem location. He then put a splitter in this location (which he just told me he couldn't do) for the modem.

Each week my service goes out; both internet and cable. I have become accustomed to troubleshooting and then calling each week. I was told two technicians would come to my home. I took off time off work, delayed a meeting this morning I was scheduled to facilitate; Comcast was to arrive between 8-10 am. It now 10:15 am, no technicians have called or shown. I called and was told I was given the wrong information that only one tech would arrive. I have to leave at 10:30 to make my meeting that I rescheduled and took time off work for Comcast. I was told tech "should" call about 10:30 am, not arrive but call. How unprofessional is that? I am disgusted with the misinformation, disgusted with the services, disgusted with the lateness and no show. The "company policy of making sure techs contact customers to alert of arrival time". Yeah, they have a commercial promising that. Verizon, here I come! Comcast is HORRIBLE!!!

I'M tired of paying a lot of money for cable when they never put shows on demand as promised. It's not next day and sometimes they never show up or not until weeks later or they put a part one and not two. Why are they allowed to get away with this??? I'M paying almost $100 every month and their attitude is always you get it when we get around to it.

Got bill from Comcast. Due date is Apr 29. Paid by phone May 3. Recording gave me my next balance of $10 higher than the payment due. Contacted Comcast and was told the $10 was a LATE FEE!!! They also said that even if payment was made on Apr 30 a late fee would have incurred. I have NEVER been late on anything, have a perfect credit score and I get THIS. Nowhere in this bill does it state that a late fee to be imposed after a certain number of days. The statement only reads "Accounts that are not paid in full are subject to $9.50 late fee."

We have had Comcast since they came to our area 15 years ago and at first they were great low prices and great service. Well 15 years later they are the giant and now dictate their prices which are SKY HIGH for what you get. They nickel and dime people then to make you think you will save some money. They pull the bundle crap on you. They hate it when you own your own modem due they can't collect their monthly rental charge on it from you. I cannot understand how the FCC lets them operate unless Comcast has a lot of lobbyist telling the FCC what to do. Now billing you a month in advance is that really legal?? Taking our money for service that isn't used yet 30 days out?

Comcast owed a balance after my husband and I got married and went into one account. When we deposited the check, it bounced. WE have been charged fees from our bank and have not been able to get any help Comcast on the situation. We have received only the run-around.

Absolutely horrid customer service. I tried chatting to get a response on moving my service... The person could not even understand what I was trying to accomplish. I had to call and then explain it to another 3 other people. Finally, I got a response that told me a tech would come out to my house. Never happened. No callback or follow-up. Tried again today. Once again, the out-of-country customer service group could not help. Tried to call, but got nowhere. I have the transcripts of the reps who kept asking the same questions over and over again. The only reason companies like this are in business is because there are NO alternatives.

Dishonest... Long waits, coax you into contracts. Misleads, if an existing customer, to lower your service. They charge you an ungodly monthly fee. For that service you get the run around and someone you can't understand. Forever... just to frustrate you into giving up. Bad overall system. T.V. blows any way... brainwashing despicable junk to control one's mind. Where's the system where one can order what they choose to view only. Pick and choose channels and without commercials. Oh that's right. Forcing what we see...

I signed up for a YEAR for the internet at $19.99. Now they have jacked up my rate to $24.99. I have called 3 times and talked to their people in Philippines who understand my problem because they are customers too and dance around the issue by asking and telling me stupid things but answer and fix my problem. To top it Comcast wants to do a survey of how happy I am. Comcast has no integrity, liars and do anything to not honor what they agreed when you sign up. If you break the contract they send it for collections and hurt your records for their stealing games and no one cares about it to fix them with a heavy fine for every time they screw a customer.

When will COMCAST keep to their promotional promises? Moved house to a new location but Comcast needs 4 working days to send a tech? What kind of service level is that? Customer service has no option to prioritize services but sign up the next available appointment.

First, Comcast is illegally recording all telephone calls from and to consumers without the customer being informed as required by law. When I have spoken to a security agent at Comcast, he repeatedly told me that there is a disclaimer stating that the conversation may be recorded for training purposes. I told the security agent that this was a blatant lie, yet he continued to spew the message. I have had at least fifty phone calls to Comcast, and not once was there a message of any kind as to recording customers phone calls. I know this is a fact because when I have called (numerous times at least fifty) I asked her or him to review the files. And they have gone back to recordings of my conversations with various agents, and stated exactly what both I and the agent discussed.

I feel impotent toward the experience with this people. First when you need to solve a problem and with all the money they make they send you to India, Indonesia, Pakistan, Mexico even Cuba. I couldn't believe this... They don't know to solve anything and they try to distract you so you get tire or give up and do what they want. They are abusive. They are suppose to tell you where they are talking from and they tell you from Tallahassee, some of them when you ask them how is the weather they say they don't know because they are inside, I told them I didn't know they live there without going out.

If I could have rated no stars, that's what I would have done. My brother and I spent two days, over four hours talking to almost ten people including a supervisor. Not only did they lie about the fact they "don't notate" our account along with the amount we needed to pay to get our services restored they also lied about someone calling us back. The guy that was collecting the payment for us that failed to mention a hidden "collection fee", the fact they also charge to reactivate the account, the amount that was past due for the last couple months which in turn had a remaining balance that carried over for months but they also lied about being able to help us.

I was charged $70 for a pay per view event that I did not order. It was explained to me that some kind of error caused this to be charged. If I wasn't paying close attention to my bill I would have never noticed it. This is not the first time mysterious charges have shown up on my bill, this has happened many times in the past, and I check my bill almost weekly because of it. I also had an issue a while back where they kept sending my cable boxes for no reason and then charging me for them, I received 4 of them in error and they refused to refund the charges for additional boxes. If I had another internet choice in my neighborhood I would go with it in a heartbeat because I have been abused by this company.

I've had a cable line for my entire cul de sac running through the middle of my side and back yards for more than 3 weeks. I've been forced to move this cable NUMEROUS times in order to cut my grass. This cable is nowhere near the utility easement and they DO NOT have my permission to have the cable running through my yard. I've called customer service daily for the past 2 days and have been told that I would receive a call back to inform me when the cable would be moved/buried within an hour. Not surprisingly, I haven't received a single call back from Comcast and the line has not been moved or buried. Additionally, I signified that I would take the customer service survey following my most recent call to customer service. The survey consisted of one question. I was asked about my overall satisfaction but after entering a low score, the survey was terminated... Terminated after one question because of a negative score... Unreal!

I have been using Comcast for a couple years now. I have always had auto-pay set up so I don't have to worry about it. I always do a quick check of the emails I receive monthly from them for "warnings" if there is a problem with payments. I was just charged a late fee on my account for a missed payment. Interesting... I never got an email regarding a missed payment to my email that I had registered on file. I never got an email regarding an expired card. I never got an email that my auto-pay was turned off. (I have all the warning email notifications turned on to make sure I get information about those types of issues.)

Knowing that I will be moving within a two week period, I contacted Comcast to make sure that my services would be transferred to my new address. I had had terrible experience with previous moves. After speaking to four different agents, during this two week period and promises that I would receive a callback, nothing happened until I got so irritated and asked for a supervisor. Of course, no supervisor ever appeared because they do not have supervisors. The staff wings it to see how they can get rid of the customer. I had to threaten them with death in order to get a response. Especially where the HOA supplies the internet and cable connection.

I have been having tiling issues for over a month and still havent been able to get it fixed. I have had 2 service techs and 3 pm techs come. Still have the same problem. Picture keeps breaking up on all channels.

I paid my final bill three weeks ago and there was a $150 Early Termination Fee. I spoke with the lady and told her that I had Comcast at the new place I moved to and I was an authorized user. She looked up the account and said "yes, I can see that. I will credit the account." One week later another phone call from their collections agency stating they did not credit the amount.

They constantly raise pricing. This year a 15% increase and they have no competition here in Southampton. I'd like to know what keeps other companies from offering services here? Also why they can't tell you exactly what the cost will be per month. They claim it all depends on the extra cost of taxes and etc. added on at the end of the bill. Any other service like cellphone will tell you what your cost will be per month for example.

I have had nothing but bad experiences with Comcast. Because of this I simply had an Antenna put on my roof and I'm satisfied with local TV channels. However, I have a disabled brother who watches a lot of TV so I researched the current deals on the web and found 100+ channels for $19.99 a month for twelve months and then $29.99 thereafter. So I ordered this to be installed at my brother's apartment. Then when I read the email Comcast sent with the order details it said it was $34.99 a month after twelve months. So I called and requested my original deal. Instead the guy put me in local channels only for $18 something a month. My brother does not need this because he has a building antenna so there's no reason to pay for this. So I called back a second time and tried to get my original deal back but now the price was $39.99 after twelve months. I had already trashed the email so they wouldn't give me even the $34.99 after 12 months deal.

My bill goes up substantially and my service is the same & lost features included, HD became chargeable. It started at $79.99, went to $98, now it's 149. I had HBO AND THE "BEST" internet speed. I called Corporate for an explanation. A Manager called me and said that my "best" speed”, that I have been charged for is now not the "best speed". Fixed that now my bill is $149.95 for digital preferred double play, I have one box and one remote. I have had it! The price is NOT WORTH IT. THE $149 DOES NOT INCLUDE HBO. I LIVE IN A HYDE PROPERTIES THAT WON'T ALLOW VERIZON IN. I have asked numerous times even gave them a regional manager who would like to meet with them. So I am looking at alternate options, my niece has Roku and Amazon. She has cut her yearly bill in half and she has not had a problem.

I am moving to Florida and trying to get service at our new house. I have visited customer service center twice each time spending hours of time and multiple phone calls without any resolution to start up the new service. The customer representatives at the center or on the phone are unprofessional. Almost looks like someone picked up from the street and put on the job. This type of behavior must be known to the management but due to monopoly in the business and control over the service in south Florida this type of behavior allows the company to stay in business. Top management must be also of the same mindset as I have not seen any moves to improve except using media to cover up their incompetencies. Only corrective action I see is to break up Comcast's monopoly in the business and create competition. One should not forget the good old Bell lab history with the phone service.

I was suppose to get Comcast cable and internet today. They called one time to confirm. Then the tech said he came to my house. He didn't. I have 4 dogs that would let me know if he came to my door. There has to be a better way to contact a customer besides the one and done phone call. It's a shame. This is why people are trying to get rid of cable and invent things like the firestick. Hopefully one day no one will have to have cable to enjoy watching television

I have this cable company for a year now and to be honest I don't understand how people complain so much. On my case I never had trouble to talk to someone in the Xfinity and I had only ONE trouble that they fix and they give me money-back for the day that I could not see my TV, the guy that came were very professional and fix it in less then 15 min. I wish we could take back to where we move but they don't serve that area. I will said that my experience was awesome and, that people sometimes need to take a step back, calm down, be polite and stuff will be resolved. I like Xfinity also because when you change to a channel it goes directly to HP channel and they have so many other program that I enjoyed.

I pay my 95 yr old Nona's bills for her. She lives on less than $900 a month. She had basic cable at 29.99 a month promotion. She watches her soap, Wheel of Fortune, and Jeopardy. Every spring she wants (needs) to watch her Detroit Tiger baseball. Around 9 am-ish, on April 3rd, I called Comcast. A man named Izaak quoted an additional $9.99 to her current price of $29.99 plus taxes. That price was verified 3 times. I had to call Comcast again. FSN channel wasn't on. The young lady I spoke with turned it on and verified price.

My account is was on snowbird in Maryland. I call to change that since my bill was going to go up. 4 calls and each time the bill was different. But I told them each time what I expected for services. An HD charge was still there I asked to be taken off twice, an HBO charge was still on there I asked to be taken off twice and my triple play was quoted as $89.99 but I was charged $99.99. So now I have a previous balance that didn't tell me my snowbird was done until of course the real bill showed up, and extra home visit showed up the second call for porting a number and no one was making an visit because no one is at that house.

I am just writing to complain. Something that I despise doing because I am a very basic and simple person. Easily satisfied. But one thing that gets under my skin and will quickly destroy my trust and confidence in a person or company, is when I am lied to. I do not have the patience or tolerance for lies and I think it is extremely important that you are aware of my experience and I hope it helps in the training and development of your employees.

We attempted to save money and switch from Dish to Comcast for TV. Most of the channels were Hispanic channels plus the DVR only worked on one TV. Unless you pay $9.95 a month for boxes in other rooms. By the time we were done paying for our TV, internet and renting boxes for Wi-Fi and our other TVs we weren't saving any money and the channel lineup was terrible. We went to cancel today. I was the one that set up the TV service. I was then told I didn't have authorization on the account. I am married. We both have authorization on the account. Thankfully my husband was home to cancel the service.

I have not been a Comcast customer for at least 8 years. Almost 4 years ago, my identity was stolen and a fraudulent account was opened under my name in a neighborhood I've never been to, let alone lived in. I had no idea about the account until debt collectors started calling my house several months after service was shut off. I filed a police report then called Comcast to sort it out. They told me I had to fill out a packet of paperwork and send it into their fraud department and it would be taken care of. This is after speaking to several people about the issue and being transferred around on the phone. I sent the packet of paperwork off and things were quiet for several months. Then this week I get an email from Experian that my credit score dropped and I have a new debt showing up on my report. When I looked into it, it was the same Comcast account from before.

Customer service is horrible. I cancelled my cable service and took my equipment back in the beginning of April. The Gentleman at the Comcast Store stated I owed 215.45 and they always bill a month ahead and to look online and in a few days to confirm what I owe. Now Comcast says I owe 411.00. So I call Customer Service and they stated I would still owe for the Month I cancelled and she does not know why they would tell me that. So I have to pay 196.00 for a month that I don't even have service for.

Sanita from Comcast called me today after I contacted the BBB with issues yesterday. Yesterday I spoke with two reps and asked to speak with management. They both hung up on me before helping me with my issue. Today after speaking with Sanita nothing was resolved. Granted my payment was past due to financial hardship. However as I explained to both the reps. from yesterday as well as to Sanita today that my account is not yet in collections. I want to make things right and pay at least half payment of my balance which is $181.00 and I can pay the remaining balance on the 20th. She state that if I cannot pay the full amount of $361.88 my account will go to collections as of tomorrow. I explained over and over that I do not have the funds.

Saturday morning cable guy shows up. I open the gate for him to come into the complex after numerous phone calls. He tells me I need to come out and open the gate as it won't open for him. I go down to the parking lot. He is not at the main gate but the side gate. He walks into my apartment, looks at me and says "I have no idea why I am here. What do I need to do"... then looks at my tv on my wall and says, "I can't hook up cable to it. It needs to be on the floor." I tell him to leave.

This company will still charge you lease fee even though you didn't leased a modem from them. The worst company I have ever dealt with compare to all the companies I had service with. Called three time and was told that the lease charge will be taken off but has never happened. The whole customer service department especially technical support stinks. You don't tell customers something and not follow up with it. Stay away at all cause!

We switched to Comcast from Dish for lower rates despite having very good service with Dish. The Comcast experience has been filled with lost or bad connections, equipment failures and technician mistakes. But the last week has moved me to leave a review: Day one - a technician came to fix a problem with a modem, which he appeared to do by running a new cable. Day two - A technician responding to our neighbor's loss of service discovered that the previous technician fixed our problem by connecting the new cable to our neighbor's port in the cable box. Somehow the second technician, after reconnecting our neighbor, fixed our problem with the use of splitters.

Stay away from Comcast Xfinity. Their service is the equivalent of putting a 3 HP Briggs and Stratton Engine into a Ferrari. "The Future of Awesome" I do not think so guys. Nice try. Perhaps you should get out of the Communications business and open a chain of Pizza Parlors.

I have been with Comcast for 8 years, every couple of years they jack the price 30 or 40 dollars a month until I complain. Then when I have had problems they send out a service tech, who has changed out equipment but evidently do not scan it back in since they show I still have it? I do not. Now all of a sudden they show I owe for an extra month $170.00. I have never missed a payment and have 8 years of receipts to prove it, they try to tell me it's a balance, a balance for what, they cannot tell me that? Comcast is a greedy company full of crooks. Always trying to nickel and diming customers, beware.

It is very frustrating knowing that I spent another hour trying to resolve the "blank screen" error, "cannot connect" error, "disconnect and wait 10 seconds" error, etc again. I can honestly say that I have had 4 service calls and a 5th one scheduled. The technicians say that it is the outside lines, the outside technicians say it is my inside lines. I personally do not care where the lines are located, I would really like everything fixed. I find it very disturbing that they can tell me I have 12 months left in my contract and cannot get out. But miraculously they are allowed to raise the prices because they notified me 30 days in advance of a price increase (even though the service is not as described).

Thinking of opting for Comcast as your internet service provider. PLEASE DON'T!! Huge mistake. As an international student I did not know any better. I opened an account with Comcast in 2015. I moved apartments so I transferred the account and the equipment to my roommate. Couple months later I get a call from Comcast saying that I have an outstanding due of $190 and the charge is due to the equipment not being returned. I call customer service and tried to explain the situation and after a couple of hours of beating my head and opening a ticket and 72 hours wait, I get a call saying that the amount has been waived. Again, 2 months later I get a call from a collection agency saying that there is an overdue amount with Comcast. I followed the whole ** drill of calling, explaining and opening ticket. Honestly, I don't know which is worse their customer service or their internet service.

I looked at the online TV guide schedule on XFINITY on Sunday, April 2, 2017 and saw the Yankees and Tampa Bay game was being telecast on ESPN at 1 pm. I turned on the ESPN channel at 1 pm to find some old rerun of an ESPN special and no live game on. Apparently Comcast has the right to black out Yankee games on ALL channels on their XFINITY system since they weren't able to negotiate a contract last year for the YES network. What a crock of **.

I have just moved to an apartment 7 months ago and have been trying to get Xfinity service every since. However, I have been denied service because the last tenant before me owes a 300 dollar bill. How is that my problem? I have taken them all the paperwork they requested to show I did not live there when the service was used and I am still denied service. This is discrimination and bull. I would rather watch Netflix as to have to deal with such unfairness.

So I am a disabled veteran, who was currently evicted from my apartment on Feb 15th. I returned my Comcast equipment the same day with a 30 day money back guarantee. It is now April 3rd. And still no refund. Even after multiple attempts of inquiring about where my refund is. Now I'm staying in a homeless shelter for disabled veterans. And Comcast will not overnight my refund to me. This is absolutely ridiculous, I've been a customer off and on for over 7 years. They can take my money instantly and they are telling me another 7-10 business days. Which will be at least 2 more weeks. I will NEVER, EVER use Comcast's crooked services ever again.

My cable has been out for three weeks going on four weeks and no one's been out to fix it. I've call multiple times to Comcast and been hung up on by one operator, been disconnected by the automated system after being on hold. Each time I call I'm on the phone for over an hour. I'm actually writing this review while I'm on hold waiting to talk to a supervisor from Comcast and it's already been 1 hour and seventeen minutes of my time trying to get a service appt. The first time I called three weeks ago they had no time slots on the days I was off so they told me someone would contact me to help me and of course a week later no one called me back. So I called again and another hour and a half on the phone they promised me a service person to be at my house the next day Thursday 4 to 6 pm and of course no one came from Comcast.

According to a customer service representative and 2 supervisors, Xfinity/Comcast does not have a hold or cancellation policy for military personnel during deployment. There is a 6 month maximum vacation mode that costs $10/device. Other vendors such as AT&T Wireless allow for services to be placed on hold for free for military personnel. Ironically, the actual cable service was provided to my son in a military barracks. I don't recommend Xfinity/Comcast to any military personnel, it could cost you to get out of a contract if you are deployed. Xfinity/Comcast should be ashamed of this business practice as it relates to our military.

I pay almost $350.00 a month for complete service from Comcast for X-Finity, Business Class High Speed Internet, and Comcast Security for my home. Imagine my anger when I decided to catch up on a couple past episodes of Designated Survivor and it requires us to pay for Episode 13 of Season in order to watch it. The rest are free.

3 techs to my house and 35 phone calls later... still no cable or internet as promised on 3/2/17. If I could get someone else's service out here in the country believe me I would!!! I have dealt with any type of company in my life. One worthless guarantee after the next.

About two weeks ago my cable box stop working with a error message. It took Comcast 2 hrs to get it working but they did. Few weeks later my 2 year old TV went black. I went and bought a new TV and it still did not work right so I went and got a new cable box. TV started working for a month and then went out with same message. When I called Comcast they said it is because they gave me the wrong box. I had a H2 when I should have a H! And it stop working because I was not being billed for the H2. They can get it back on but I would have to pay a extra 19.95 a month for the box that I did not ask for in the first place, they are the ones that gave me wrong box. I said I did not want it, I will get the right box. They said OK but it will cost me to have the box sent to me, this is a bunch of crap.

I have been with Comcast for under a year now and constantly have problems. Unfortunately, they are the only provider for my area. First of all, it is completely overpriced to have decent cable along with 75 mbps wifi, and pay around $175. For this reason, we now have BASIC cable because it is cheaper than not getting cable at all, when we don't really watch it... just need wifi (ridiculous). I now pay around $100 for basic cable and 75 mbps wifi, when the wifi sucks.

Internet is slower than promised and their pay tv service only provides channels that would be free over the air with an external antennae.

I am extremely dissatisfied with Comcast. They have no regard for their customers! I lost my internet service on 3/25/17, having contacted them I was told their next availability for a service technician to come out would be on Sunday, 3/26, between the hours of 5-7 pm. The technician arrived at 6:45 having said that he was aware of the problem, claiming that my wire was cut to assist a new customer in my apartment, and there was nothing he could do. At that point I contacted Comcast and was told that I would receive an escalation ticket for priority service (this means nothing) and that I could expect a technician that night or first thing in the morning.

Recently added triple service in an attempt to save money. I had previous bad experience with Comcast and has sworn off them for that reason. Had gotten internet and second line for work and tried them. Waited for year + to make sure did not have problems again. Signed up for TV and home phone now, and nothing but problems. One box stopped working on TV after less than a month. Went to store to get replacement. Still didn't work. Spent 2 hrs on phone trying to resolve answering same question multiple times. Finally sent tech to fix... 5 minute fix that tech said they could have done over phone. Never attempted. Then the tech went outside to "check the connections." Everything went off. Went outside to ask him if he disconnected. He said he had as something wasn't right... "It should come back in a couple of minutes," and left.

Comcast Infinity has a good pitch sale but thereafter it's all nightmare drama. Initial installment sets the tone of service rendered. This company does not follow through thoroughly with customer satisfaction. Appointments are scheduled and missed. Drop channels, inoperative DVR, recorded shows unavailable for viewing, poor wiring at initial setup, incorrect billing, etc consumer rip off service. The CEO really needs to reevaluate the operation of the business to ensure customers begin to receive the contractual overpriced advertised service many unhappy customers are embracing.

Great product and very reliable. The cost seems to go up without additional service, but the cost is comparable with other similar cable TV companies. Customer service is horrible. Usual wait time is over 1 hour. That is why I left after 10 years.

I have my account set up at Comcast to pull money from my bank account, which is not my preference. Last month, I mistakenly pushed my payment out to them, so inadvertently they received two payments. They applied only one payment to my bill. When I called to correct the situation, they seemed to understand what happened. They said they would apply my overpayment to the next month's bill, that it would be fixed within 24-72 hours and they would communicate by email.

Comcast is the absolute WORST COMPANY EVER!!! I cannot say enough bad things about them. I cannot wait for the day when their monopoly on cable and TV delivery ends. I HATE COMCAST!!! All of a sudden it doesn't work. For no reason. Happens all too often. Overpriced. HATE HATE HATE Comcast. Customer service is terrible as well. Hope you are proud.

Comcast is an awful business. It stinks that they don't have much competition. They set up a date for install and never showed up and my girlfriend took off work to be here and then when they finally came they had the wrong work order and only installed half the hardware and told my girlfriend they would take off the installation off the bill and never did through many phone calls and wasted time. Also when they set up a new installation date for the additional equipment I took off work and no one showed up and they told us that they would take that off the bill because it should have been done the first time and they also added all these fees that should have been included in the regular bundle charges. What a bunch of crooks. They are going to lose my business soon. Thank god I didn't sign up for the 2 year package to save a measly 10 bucks a month.

So it starts with blaming the router companies. They want to sell their modem. I bought the best router in Best Buy and then they started blaming the modem companies. Then they schedule some blah blah service and charge you for extra bucks. Nothing works. The worst internet service in town. I think they are just running in town as they don't have a competitor. Please at least provide some good service. Also try to handle customers as customers.

They are overrated. Comcast pricing is too high, they add extra charges and fees without your knowledge. They call their customers frequently requesting you add additional services. Their internet has connection issues. They need competition to offset the prices.

It's too much money and always trying to nickel and dime me. If I had an option to switch to another carrier I would, but where I live Comcast is it.

The packages get more expensive and less product inclusive as the years go by. They play a game of giving you a "deal" when you sign any contract but when it expires, your rates double or even triple. You call - complain - then say you want to cancel and then WOW they find a a new "deal" maybe even less than you paid in the previous deal. The new deal - usually does not match the services or products you had but will still give you some sort of "premium" option, different but not the same. It has become a tiring routine with them. Threats to cancel, they come up with a new "deal"... but rest assure if you do not haggle with them, you will pay the double - triple increase at the end of the "deal".

I find that the service is reliable and I do not have to worry if my TV programs are available or not. I enjoy the pause feature the most as I can take a break if I need to and come back to where I left off.

Service went out. Four different tech visits, each one criticized Comcast techs. Had to file FCC complaint to get their attention. Was on phone for hours! Complete obfuscation and inept employees! Looking to dump them as soon as I can replace!

Comcast's service is overall ok. The price of services is where they need improvement. Also, that irritating awful 2yr contract in order to get a decent price has got to be eliminated! It's just a ploy to lure in customers then raise prices after you're locked in contract. Then put the blame on equipment & surcharges, etc. Once your contract is up then you really get slammed on cost. So, in one hand you have competitive cable & internet service and in other hand you have terrible cost & obligation requirements. You decide.

After many attempts and failure by Comcast general support, I started to log every single call and activity. I paraphrased every response for one month (approx. 20 calls). Then I sent a 4-page log file to the owner of Comcast, Mr. Roberts. Within minutes I got the problem resolved. I did not have to go through FCC or BBB. The team that came to resolve the problem was very nice. On a second thought, Comcast is good, it all depends on who is answering the phone. Bottom line is log every call and every issue. In this way if it needs to be escalated, you have credible evidence and experience.

Difficulty in having Comcast correct charges; cannot have them fix problem with On Demand feature in spite of repeated requests for service.

When my contract was up I had a conversation with the customer service person and I was clear on one thing. My bill was 192 a month and I was having a hard time affording it. I was at work while talking to her and had to keep it low. The end result is this. My bill went from 192 to just over 200. I did not get any new services and I feel like I was talked into this 2 more years of stressing about the cable bill every month. The cable is in my mother's name, because they moved and gave me the house. So now I really feel stuck. I need wifi, cable is not really that important to me. But 200 dollars a month should come with a little more satisfaction.

I have been a customer of Comcast for a while now, my plan internet & phone neither one gets used much. My plan was 49.99 plus taxes & fees usually 76.08 a month. This month they hit me with a 188.19 bill. I told my other plan expired and now my total bill is 112.00 a month so they stole 76.00 from me. They gave me a 9 dollar credit. CROOKS. Stay away. FYI Comcast wasn't much faster than Verizon.

Started charging me for rental of a modem, when I owned my own modem. Then tried to tell me that I had to return "rental" modem when I canceled service. No amount of arguing could rectify. Finally "something" happened and I wasn't charged for the "rental" unit which I never had! Then was told that billing for "rental" modem was part of bill whether I rented or not, what kind of funny business is that? Really dissatisfied with customer service and billing with your company.

A little rocky when I had to move service, but once we solved that I've been happy with service and support when I need it. Of course, I feel that the charges are way too high, especially since streaming services are so low. I am seriously thinking of going all streaming - just need to put the services together to accommodate my needs.

I really give up on Comcast but I agreed to a two year plan last August to save money. It's almost as if they are trained to steal. My problem started last august when I could not get two channels; no message appeared so called Comcast thinking Something was wrong. The automated system did not tell me that channels were out in my area but switched me to a tech in Columbia. Told him my problems. Tried to fix them by sending info to boxes. Knocked both my HD and standard box out. 2 rounds later after many sent signals to my boxes the HD was working minus two channels but the standard box was fried. Tech said he would send me a box. Told him I needed a standard box as I had two TVs set up one above the other to watch football.

I love Comcast. I have been with them for approx. 20 years and will probably never leave. I tried satellite for a few months, hated it, and switched back. With Comcast I don't get all the interference from the weather or wind and I love the channel line up. Just wish it wasn't so expensive!

They always have outages and never give a warning about outages that they know are going to occur. They charge a arm and a leg always adding or going up on some fees then they act like they don't want to reimburse you for the half day you lose or have no service. Only reason I have them is because it's the only service offered in my area. Can't wait for another service to be offered so I can dumb these losers. Everyone need to get together and file civil suit against this company for robbing people. Need to bring back the good old free antenna days. So mad! I Hate Comcast and its Services with a Passion.

My bill went from $93 to $108. Not too bad. I called and no resolution. We talked about the equipment I had, the rep said if I returned the box it would go down $9.95 but I only have one box which is the one that is included. He never told me I was being charged for an extra box, by looking at the bill is not clear. Now my bill went from 108 to 136.89. That is not acceptable. I called. They said anything else even going down to basic TV or just doing Internet would none more expensive or the same. Then I found out that since 2015 March April. They have been charging me for an extra box. That is almost 24 months 238.00. I wonder how many people they have done that to.

I've had AUTOMATED ANNOUNCEMENT SYSTEM with the automated voice and selection system that is always present, no matter what number you dial. There is no option to simply ask for a customer service rep. Why doesn't Comcast like "Dial 1 for ...", etc.? It took me 10 minutes to get to a voice that understood that my new modem had to be hooked up. Please. For the sanity of others, get rid of the smarmy female voice announcement recordings, and use better options. You're just turning potential customers away.

UNBELIEVABLE! The worst installation EVER! Ran cable across the threshold of our front door. My 87 yr old grandmother tripped over it as did my 4 yr old niece! Called repeatedly to explain that this was extremely dangerous & same ** installation was repeated in my bedroom... but I called get NO ONE to come fix this problem! Customer service ignored all my attempts to schedule an "in house" service man but was more than happy to send someone out when I requested a landline. The repair man had to come anyway, as my wifi stayed in "offline mode" for more than half the time I had it!

I like that they provide all the services, cable, internet access, wifi, phone and security. I have had a few problems with the wifi and internet but they were there for me when repairs had to be made and I must say, their customer service has improved a lot.

Comcast customer service is disgusting. They are rude and incompetent. They told me that I would be able to post date my payment. I come home and my cable is off so I just send them a payment online. I call the next day to cancel. They told me could not. So then they said could get a refund within 7-10 business days. I wait the days then they told me in the notes that someone said they told me I could not. That is horrible to lie like that on customers. The service still and always will be trash.

I left Comcast some years ago because they were inflexible as to what networks I could chose. Everything was bundled and if you wanted certain channels you had to buy ones you didn't want. They have become more flexible. I can get channels I want without buying ones I don't.

Worst company ever! 1 of my cable boxes went out and after waiting a week a technician was sent to my house to fix the problem and I was charged $120 for him coming out to fix it. Mind you I WAS NEVER TOLD ABOUT THE CHARGE TO HAVE SOMEONE COME FIX IT! I called to ask about charges and they refused to remove it even though they failed to tell me about it. I wouldn't recommend these people to my worst enemy!

I was with AT&T and changed to Comcast for a brief time. Service was terrible so I went back to AT&T. Now Comcast refuses to port/route my office number back to AT&T, THEREFORE I AM NOT GETTING CALLS FROM ANYONE USING A PHONE THAT HAS COMCAST AS THEIR PROVIDER!!! We pay a lot in advertising not to get calls. I have called Comcast many times concerning this and they say "You are not a Comcast customer so we cannot help." I have talked to AT&T and they say they (AT&T) control outgoing calls and Comcast is the one controlling the outbound calls of their customers. Which is why Comcast customers cannot reach me. I need help in getting them to route my number back to AT&T so I can get called from Comcast customers. HELP!!! Comcast is a terrible, I am sure this is illegal if not it should be.

Since I have had Comcast, my monthly billing has gone up just about every month. All I have is phone and internet. Now, it is $78.00 and I'm about to stop all, and use my cell for everything.

Started 10/7/16 & was told triple play was cheaper than double play. Got a package deal and was told $300 visa card after 6 months of service. Got 1st bill last wk of Oct for Nov to Dec with billing date 28th of each month. Got another bill for Oct 7 to Oct 28 but not prorated. The "package deal" is only good on 1 TV. Was told will have to pay extra for other TV's. Other cable company I had for 20 years my "package" was included on all 5 TVs. I only paid extra for DVR & $165 included HBO, Encore & Cinemas channels. Xfinity rates keep going up & channel lineup keeps going down unless you pay extra. Also the Double Play IS cheaper. When moving here all cable had previously been installed. I only needed to pick up boxes yet Xfinity never told me & charged $65 for them to bring out the boxes. The value for Xfinity stinks. I feel my package deal should be for all 3 TVs without extra charges on the other 2 TVs.

Like everyone else, I'm tired of being jerked around by Comcast. They continually look for ways of increasing your bills. Had a service outage a couple of months ago that took days to resolve. The field techs couldn't resolve the problem. and their phone representatives lied to me at least twice about appointments that turned out to not exist.

Changed ISP last year and have a better package price for home phone, internet, TV and security monitoring. Same price paying AT&T for first three services. Also, I began having TV issues with AT&T, but Xfinity is very reliable and has beautiful picture.