Xfinity Cable TV Reviews

The worst service provider is Comcast. We made so many complaints and every time they will fix something but It will not work. Speed is not consistent, If you want to work or want to take call over internet, it's pathetic. I will never recommend this Comcast Service provider to anyone. Please go for any Fiber Net provider.

Took the 75Mbps plan and it was showing 2Mbps. So called customer care which is good for nothing. One lady told they would send a guy just to check the physical cable outside my home to ensure there are no physical damages. She said there are no charges as they just check and go back. It's a duty from their end. The Comcast guy didn't even step inside my home. They charged me 50$ for nothing!!! Cheap way of making money. The worst part is they say they can't reverse it even though I told them what happened in English! Beware of Comcast making cheap money by sending their executives!!!... Would rate NO star to these Fraud companies.

This has to be one of the worst companies in the USA. The company ripped me off, my son too, and other people I know. They can't keep robbing people, and thinking they are XFINITY. Their cable network is run-run, or shows no one likes. Their phone service is awful. The best thing they have is Internet, and it will cost a small fortune monthly with the risk of them trying to slide in additional fees which they do often. To make matters worst, they are too cheap to hire in workers who can speak our Language. It's not a good company. And it is very costly.

I can't begin to say how much I dislike this horrible company and on so many levels. Their products are terrible, their service is terrible, the wait time to get help is terrible and it's CLEAR that they don't care about their quality of anything. I live in Portland OR and they have a total monopoly and because of this I have NO choice on who to do business with and so am forced to have Comcast. In addition they owe the state of OR $170 million in back taxes and refuse to pay! Comcast is truly a horrible company!!!

I switched to Comcast from Directv to try and save money. What a mistake. Comcast has the worst lag time and just general problems - I don't even know where to begin or end. Just what a nightmare. Nothing works. I have to reset my box and internet almost every day.

Comcast needed to come out to fix a wire that is "leaking" which explains our terrible Internet connection. Gave me a 12 HOUR WINDOW on Wednesday, said a person over the age of 18 needed to be home. NO SHOW. Rescheduled for another 12-hour window on Wednesday. NO SHOW. Rescheduled for Friday. Yep, that's right. I've spent at least 6 hours on the phone over this, plus have been chained to my house. Lots of assurances each day that they will arrive.

Have a bundled package with Comcast that increases in price every year, while consistency of service decreases every year! There were so many issues with landline service that I resorted to seeking help from a "friend of a friend" who is a local TV consumer affairs reporter. His best suggestion was to advise Comcast that I would file an FTC complaint and, if still no resolution, he would consider shining the bright light of the TV camera on this problem. You'll be shocked to know that the issue was immediately resolved!!

The technician did not show up but told Comcast he did come to the house. I was here by the phone and waiting for him to come. The supervisor said he would be a little late and would call but this did not happen. The technician closed the appointment. Called Comcast to let them know he didn't arrive. Another technician was to arrive at 6 but never showed up. Took the day off from work. Was a waste of a day.

I installed Comcast. Service was disconnected for no payment but I never received a bill. I pay for Comcast. They say it will be reconnected in 2-24 hours. 2 weeks later no service. Why? "We apologize. One went out to connect service." "Can you tell me when you will re-connect?" "Sure, what is your acct number?" "I don't have it." "I am sorry we can not give you any information." They took my payment without an acct # but now they cannot provide info on reconnection? Worse customer service ever!

I am totally disgusted and wanting to take this to a higher authority to get this resolved. We moved from Boston to the Bay Area last August. From the first day of starting with Comcast, it's been issue after issue: charging for high speed internet when not providing it, wrong box 2x, providing a landline number for our business in which we printed copies of legal and business documents only to learn when our Atty tried to reach us she couldn't, paying for premier TV service and having a lower base package, spending at least 8 hrs a month for the last 22 months on the phone while then trying to resolve.

I have been a Comcast customer for over 15 year in Florida and now in Texas. Comcast has the worst customer service. The agents don't have knowledge, they are very rude, the company has inconsistence TV services, problems with internet signal, they don't respect the contracts and increase billing prices almost every months without notice. It will be a pleasure to pay my cancellation fee to get out of that dump.

I picked up 2 cable boxes 4 days ago from Comcast located on university Blvd in Manassas VA. One box they give us power cord. Second box did not. 4 days later I went to pick up a power. There was dude on front counter was a ** rudest ** guy ever seen dealing with customer. I asked "One box did not come with a power cord so can I have it please." He said "What kind of box do you have?" I ask him "Can you look in my account and find out which boxes you guys gave? I am sure you will have serial number recorded in my account." ** told me "Don't tell me how to do my job. Just tell me what kind of boxes you have." I told him "You are asking me to tell you the serial number of the boxes." I told him again look in my account. He yelled at me "I told you don't tell me how to do my job." We argued good 10 minutes. Did not get power cord.

An appointment was made on Friday, November 25, 2016 to disconnect from my sons apartment and install new service at his new house. Because I was not receiving the usual confirmation call Comcast sends to customers reminding them, I called them. To my dismay they said "no your appointment is for Sat from 5-7." When I questioned that it would be dark from 5-7 they said "no worries, they will stay till they are finished." When they arrived at my son's home at 5 pm the first thing he told my son was that it was too dangerous to do the work and he would have to reschedule.

Comcast ripped off my elderly mother by tricking her into a verbal 2 year contract. She contacted them because channels she had been receiving were no longer available. Up to this point my mother has have Comcast for 25 year, other than the price no real problems. She was informed that Comcast had make changes to their packages and in order to get the package she had she would need to do a 2 year contract, so she agree, particularly because they said she would save 120.00 dollars.

We have a place in Florida for the winter. Comcast offers a Vacation package where the service (TV & Internet) can be turned off for up to 6 months and we reactivate the account with the same services (great for snowbirds). This time when the service was reactivated we noticed a huge jump in the cost. We settled the issue but I know this happened to other people and I feel that Comcast does this continually. It's a hassle for those who catch it, but probably many more don't even know this happens.

Every three months I have to call Comcast/Xfinity to inquire why the still-in-place "contract" of a set price (apart from state tax adjustments) becomes higher by $10.00. Every time I call they give me a credit and tell me my new "contract" will include (in this case, free rental for one year of a DVR). I ask for a confirmation email. No. They do not provide one. A supervisor then tells me to go to their site and read the Terms of Agreement. There isn't one.

Comcast deleted my emails older than 30 days. I have had Comcast Service for well more than 15 years. I have been able to access my emails older than 30 days for all that time. The rep said they changed the platform and my service went back to the default setting for deletion - not what I had which was "never" delete my sent emails. Now I cannot retrieve important emails sent just last month. Of course, the rep can't do anything and there is, of course, no one to actually speak with who can do anything. Comcast is an anonymous money sucking machine with no corporate responsibility to its customers. There's no guarantee that this won't happen again whenever Comcast decides to make any changes with no warning at all. I really hate being at the mercy of corporate giants. As soon as Fios comes my way, I'm out of Comcast. Might as well try another merciless corporate giant.

I am not even a customer of Comcast, and I've been proven what so many existing customers have told me - they are awful. Absolutely awful. I initiated a live chat requesting pricing for my specific address as I cannot view their website details on my work computer. I spoke to 3 different people, was quoted incorrect pricing (according to the last two people I spoke to), was told that pricing is different based off of what department you speak to, and I still do not know what pricing is available for my home. Thank goodness I have the option to go somewhere else, because this company is TERRIBLE.

I agreed to a two year contract at a certain price. Within a year the price jumped 20 per month and the only explanation I received was they are charging more for packages. I asked why they set up a contract when they don't honor the price but if we cancel we are penalized? They stated these are normal increases. Customer service is horrendous and to get a response from corporate is just as bad. We will be looking to changing providers when the contract is done.

I called Comcast because we had agreed to a promotion that they did not add to my bill on the next billing cycle. It seemed like it should be a pretty easy conversation, but I was wrong. The Customer Service representative that I talked to claimed that, yes, I had signed up for the promotion and even added TV service (which I most definitely did not), then they said I had called back a few days later and cancelled that promotion (why would I cancel a promotion to lower my bill?). She said that there was nothing that she could do to help me, so I asked to talk to a manager, while she continued to talk over me.

Comcast failed to show for scheduled service in mid-Oct. 2016. I decided to terminate the service on Oct. 29th. I got a confirmation e-mail. Wife said give them another chance, so I re-established service on Oct. 31st. This created a new acct/# as we downgraded the service. I have been billed under old Acct. # with early termination fee (had service for 3+ years at our address. Also received bill under new Acct.# with installation charge. Equipment was never removed or returned. Most recent bill has charge for unreturned equipment, which is still in use. I sent certified letter to Phila. address and got return receipt, but no answer on complaint.

Only thing besides HBO worth watching was Viceland. Now I have to pay $18 extra for it. This company keeps ripping people off and now they tell me I am locked into a verbal contract which I never signed into. This company is rip off. Cut the cord. Let internet competition thrive. Amazon, Google please help us from these ridiculous executive who need to siphon money from every day working people. We need competition in our cities.

The most cheating company which I ever seen. So, they help me connect my box (which they exchange in their service center without any notice that it is not supporting their new channels), for 2 hours (dumb college chick, which can't understand difference between coaxial cable and ethernet cable). Very upset with them, checking CenturyLink.

Person (male) was let into my home. Left after I ask him about ID. Was supposed to get it out of truck. Instead leaves. I have no cable and gave appointment for Friday after Thanksgiving. Want this person off the payroll of XFINITY. Terrible Business. Does XFINITY even screen??

I have had Comcast TV/Internet/Phone bundle for almost 2 years. About six months ago I was charged for a lot of movies. Over 200.00 just for the movies. I contact technical support and put blocks and passcodes on all the movies and channels that were extra charges. Over the last 6 months I have been charged around 800.00 for movies. When I contact an agent no one can help me, so I ask for a supervisor and the agent tells me that one will call me within an hour. No callback. In my cable package I should receive 140 channels. I only get 15. When I click on the other channels a box appears and says I need to subscribe to that channel. I would really like to know how X-Rated movies were ordered on my account when I had no tv hooked up to the cable box. My bundle plan started out around 110.00 a month and now is 140.00 for 15 channels plus all the extra charges for the movies and no one will call me back to resolve this.

I lived in an 80 unit condo complex where Comcast Xfinity was the only cable choice. I suffered with poor customer service, constant error messages (i.e. this channel will be available shortly), incessant pixilation of most HD programs, and constant excuses from their staff. I find it most interesting that there is now an opportunity for FIOS to become available if there is sufficient interest of the owners. Almost 100% are itching to dump Comcast for Verizon. I was not the only dissatisfied Comcast customer.

Worst service I've ever had. I signed up of the triple play (phone, tv & internet) which was the same price as the double play but they only gave me the tv & internet. After 3 1/2 hours on the phone with them they had to set up a tech to come out. When I spoke with a billing rep she was very rude, could not understand why I had an issue. Because this was all in the same day that I picked up the equipment I ask to cancel the service and I will return the equipment back to the Comcast store. Well she hung up on me. STAY FAR AWAY FROM COMCAST! On the same day I was there to pick up my equipment I spoke with a man that stated Comcast turned him over to collections for that has been turned in. He said I needed to stay away from Comcast.

So disappointed. They put a hold on my account when I was paid in full then refused to service my account because there was a hold. They will not let me talk to anyone in billing or even a supervisor, leaving no way to resolve the issue.

I wanted to put my service on vacation mode since I was not going to be in FL for many months. I did this and Comcast admitted this was the case. Comcast did not do their job and did not put my service on vacation mode. I called and their response was "why did you wait so long?" First, if Comcast had done their job I would not have had to call. Second, why are you blaming the customer for your mistake. Regardless of how long I took, Comcast made the mistake.

Hours spent chatting, emailing, writing back and forth. COMCAST acknowledges they owe me back my deposit and keep telling me the check is being processed and will have soon. It's now 5 months later and no check. I keep getting the same run around. So aggravating!

I have been a Comcast/Xfinity customer before. I had signed up DirecTV only to see the same annoying pattern to raise costs and get over $200 a month which is pathetically greedy on both companies part. I resigned with Comcast/Xfinity and signed up for what they described as "The Ultimate Package". I state that by defining their package as the ultimate one should assume that HD was included. When they sent me the pricing, one would think that it was all-inclusive, meaning all costs were to be stated in this fixed 3-year agreement. That also implied costs were to be fixed over this period. First they slap on an unexpected $10 a month charge – not stated in the contract – for High Def TV. When I complained they said "There's nothing we can do about it".

So today I got my modem in the mail. I called Comcast Xfinity and the customer service was from the Philippines. I was ok he spoke good English so I give my information. After we have to do a reset on my modem we waited. He start telling me. "Wow you have a nice home, wow you have a big and nice pool, man those cars park outside are very nice man. I can see your house you must have a lot of money." I was like what? He say "yea I google your house. I can see it." So I told him "too bad you can see inside the house because if you do I will put a ** bullet in your head **. I'm a pro second amendment." He say "well I'm not in the USA but when I go I can go and visit you" and I say "please do. I will make sure you will go back to your country in a body bag you piece of **. And that's invasion to my privacy under Comcast contract."

I have had problems with them from very beginning I returned to Comcast. I tried others but they weren't any better. Every time I call over there my modem password is captured and they modify the modem functions right under my nose. I can see it all from my computer. They are bunch of losers and I think they get some courses how to lie successfully and bonuses when they have done it. Pathetic. I was trying to start a business where I need a computer but because they were penetrating to my computers it's not possible. Business account is supposed to be more secure so they dropped me back to the residential account.

Had been a customer of Comcast for years. Their service and their technical support were good. I have never been happy with their installations nor with their customer support. I recently moved and I had planned to go with CenturyLink, but they only offer 5Mb in my area. So, I made the mistake of calling Comcast. I didn't trust the installer from the beginning. Some of his lies were obvious, like our old router wouldn't work even though it is the same model of Xfinity that he installed. He insisted that the wall plate had to go in the middle of the wall, both horizontally as well as vertically. He tried drilling through the wall and found solid concrete. Then he tried higher up with the same result.

I just received my first bill after signing up for the bundle package. I had just the internet before, which was 44.99 a month. Ok, so I decide to add cable TV, basic channels, no bells and whistles. Well now my bill is up to 130.99 a month! I have charges for self install of internet, which I had already had. I have a charge for self install of cable TV. I have a charge for Broadcast TV Fee, and a Regional Sports Fee! What are those!? They have credited me for my internet service for the month I paid, then turned around and charged me for 22 days at a monthly rate of $25 more than my original internet monthly charge! How can they do this? And to get them on the phone, it is just one big circle! The channels I get from the bundle package that I have is so minimum! Boy oh boy, they sure do some sucky business! No wonder people are dropping them and going to satellite!

If you are setting up the Comcast as your service provider, please don't. Comcast has worse customer service, managers just repeat same information like a robot, without giving you clarity what happened to your billing that you never received and apparently you owe some money after one year. They try to sell you the service and lie to you about the billing and suddenly you get the bill that you have not agreed upon. They assure you to fix the error and it takes them 3 month to fix it. They have worse billing system ever! Worse customer service ever! And worse management! THERE IS NO "CUSTOMER SERVICE". They think since there is not as many competitors you have to agree on their way of doing business. Don't sign up for this service if you value your money.

I was very happy with Xfinity's 2 year price for tv and internet. I'm use to hidden fees so the rep was questioned regarding my rate, and the rep confirmed it was locked for 2 yrs. I am just entering my 2nd year and my rate has increased by $43.00. I was told it is BECAUSE I am just into my 2nd year so my promotion has ended. WHAT??? My 2 years does not expire until November 7, 2017. I requested that they put my rate back or I will cancel, they transferred me to retention like bye Felicia. I will attempt to contact corporate to see if they can help if not. This sound like a BBB complaint as well. Another unhappy customer.

I called their 800 number to cancel service and the lady would not let me. After she went on for 10 minutes on a lower plan and I told her I still could not afford it, she said I had agreed. B.S. I only agreed to listen to the plans. I am disabled and unemployed. SHAME ON YOU COMCAST!! I want out of Comcast!!

Comcast has made several appointments to come bury the cable in my yard since October. No one has shown. I have made several calls. They have put in several escalation tickets, yet no one has come out. It is a safety hazard to have this long orange cable across my driveway and walkway. People have tripped over this line. I have made it very clear that it is a safety hazard. They keep promising, not showing, making appointments, and multiple escalation tickets. How many more escalations tickets can they enter? How many more appointments are they going to make? When are they going to show. As a customer I am expected to pay my bill. As a customer, I expect to get service.

Absolutely awful. Constant problems. I don't watch a lot of tv. Every time I do put it on my channels won't show up that I'm already subscribed to saying to subscribe to get them so I have to contact them and go through the same hassle over and over again. Ridiculous.

Comcast is the WORSE cable provider!!! They take your money and lie to you and when it's time for your money to be refunded they give you the runaround with different representatives telling you different stories. They say you'll receive your money within a week while another representative says it takes 4-6 weeks to receive a check when a "check" wasn't provided. When the money was taken out of my account it was done immediately!!! Then to call in numerous times throughout the day to find out the refund request was never put in.

They charge you all this money and they can never tell you what's wrong with your cable. Then they make you wait 2-3 days to get a technician out when you pay for the in-home service. Back to DirecTV I go.

Their customer service reps and their loyal team don't know what the hell they are doing! Comcast likes to take it upon themselves and charge you double the amount for the same services you have been getting for the past year. No courtesy call or letter a few months before to give you an option to pick another plan, instead they make your choice for you.

Bill keeps going UP!! I recently signed up for Comcast, Xfinity cable service and locked in service for 24 months. The rep I went through told me I was locked in for 24 months, and I was very animate about this being the case. The first months bill was exactly what I was told. The second month it already went up. I was told, and promised this would not happen. I was lied to!! This company is nothing but used car salesman trying to make a buck and they will rip you off to the full extent of their ability. They will lie right to your face and not even blink!! I am currently researching how to get out of this contract as it was not represented honestly, and is not what I was promised. I am to the point of not trusting anyone in the telecom business and I have yet to find someone with any morals and honesty in them!!

Comcast/Xfinity - this company expects you to pay a bill for services not rendered which is fraud. I have called in complaining about the lack of service at my multiple TV home. I also have Internet and a landline required for me to work remotely. I have missed work as a result of this. The service is spotty; many times there is not a dial tone on the phone in my home where children are present rendering them unable to make or receive calls. Yet, I am expected to pay a bill discounted for $20 for the "inconvenience". Is not showing up for your job inconvenient? Is not having phone service in your home, even in case of emergencies, inconvenient? I think not. The company also places the onus on the customer to call back in to get a credit. Why should I? You already know the service isn't working.

On October 3rd 2016 I notified Comcast I would be moving states but keeping and installing the same equipment I already had. I gave them my disconnect date of 10/14 and my start date for my new address on 10/15. On 10/15 my old account was charged my regular bill. It is now 11/4/2016 and I have spent more hours than a full time job trying to get a refund. Every time you call you are transferred to out of the country call center who is very limited on what they can do. When you ask for a supervisor there are always none available. Finally I was able to speak to a billing specialist in the U.S. and she refunded the money back to my old account instead of putting a credit on my new account. What good is a credit on the account that is no longer in service. I will probably never see my refund. MANY hours on the phone over $60 dollars! And I still have NO refund.

Unfortunately, Comcast is the only internet service provider in my area. Otherwise, I would drop them. I can't begin to write about all the negative experiences I've had with them in the past two years, so I'll summarize... Most of their customer service personnel is completely incompetent. It seems nobody communicates with each other because I've had to place multiple calls to have the same issue resolved time and time again. They tell you anything that sounds good to get you off the phone.

Up until 5 years ago I had great experiences with Comcast. Slowly over those 5 years little things occurred and now are adding up... Sadly I have two options-- them or AT&T-- who is the less of two evils. Anyways... Now I am almost to my 20 year anniversary of being with company, MONTHS away, and I am leaving. After 20 years you would think they care about losing you-- not in the least bit. I have paid my bill on time every month until I had a little misfortune the past 7 months and got behind. I couldn't believe after I gave my loyalty all those years they wouldn't work with me at all on getting back on track. While customer service cried out apologies it was fake and underneath cold.

I have had to call Comcast several times for the same problem. The picture on the tv often breaks up, it happens on 2 of the tvs. Comcast has sent techs to take a look and they inspect and say it should be working correctly now. Not correct, the problem persist. Last time they sent a tech changed a splitter and said it should work. Not correct. Now they are charging for the cable they changed and for the visit saying it was a third company contract. I only contract and contact Comcast. I am totally exhausted of dealing with their intent to confuse, lie and their constantly raising the bill even when I'm supposed to be under a 2 year contract.

Unfortunately due to me moving to a newly constructed area I was unable to transfer my FIOS services and was forced to once again begin a relationship with Comcast. This experience has been nothing but horrible from day 1 to say the least. I have called numerous times regarding faulty equipment, upgrade not working properly and most recently my internet services are not operable. I work from home for 90% of job functions and have been unable to be 100% effective for a day and 1/2 due to my internet service going in and out mostly out for a reason no one can tell me. I have placed several calls in which I have been instructed to disconnect coaxed cords etc so a new signal could be sent. I literally had to locate a wrench within my home to unscrew the cord because it was so tight per installation.

The services provided by Comcast are ridiculous. You pay lots of money for no adequate service. Everything keeps dropping from the cable to the internet to the phone on important calls. It takes hours to get the customer support. Called them just to find out you need yet another technician out here and have to call back again for credit for the time and services you have lost. Do yourself a favor and go with another company.

I had Comcast/Xfinity years ago and was able to get rid of them for a few years and was very satisfied with other companies. I unfortunately have had the displeasure of having to get them again because the complex I live in has some sort of deal with them. I hate everything about this company; the customer service, the hidden fees, the content connection issues. I now know to ask when moving into a new place if they will allow other Internet/cable companies because I really can't stand dealing with this awful company.

In May the Comcast line was cut during a neighbors fence installation. Since May I have placed a dozen calls to have them come bury or fix the big temporary line that is STILL strung through my yard. What a bunch of lazy, non helpful people that Comcast has working for them. Still nothing has happened with this utility line but I guess it has only been 6 months! I'll continue to hold my breath until the Dispatch guy calls!

On demand has not worked since install June 2013. Spent over 100 hours on calls to Comcast. I have spent close to $5000.00 in payment. I was told to buy new X equipment and DVR, it would solve my problem. It has not. They have charged me for service calls. Why? System does not work as told/purchased from Comcast. If I buy on demand, shouldn't it work? If I buy a DVR shouldn't it work? If I rent a movie shouldn't it work? If I pay my bill monthly shouldn't I get what I am paying for? I have written a letter to BBB. I want a three year refund from Comcast. I am not holding my breath to hear from anyone.

The Comcast X1 box would be great if it worked. On my box tonight the I could not watch my recording (World Series) from the beginning because the "watch" dialog box did not appear until later, after had to watch my game live starting at the middle of the game. Then the auto-extend did not work and it only recorded the three hours originally scheduled instead of the entire game. This meant I had to see the World Series game starting in the 4th inning and watched it until it cut off in the bottom of the 7th. The Comcast agent told me other users were having the same problem and "they are aware of it and working to fix it." I've had this issue many times now since I've had the X1. Why put out a technology when it does not work?

Comcast service is absolutely horrendous. We continually have slow internet, problems with connecting to on demand service. Have had the cable box replaced at least 3 times. You can NEVER speak with any person in the US, wait times are always long, you are never allowed to speak with a supervisor AND when we demand a correction on our bill for charges when we have had no service they want US to call them back to connect to a different dept to request a refund!! They are the WORST for service and customer service. I hate Comcast. I am a working person and DO NOT have time to sit on the phone for 30 minutes or more during my work day!!!!

I will start off saying that the customer service reps and even some of the corporate service reps need more training/coaching, this has been the WORST experience I've ever had with a cable company and I never want to deal with Comcast again. They misapplied $104 of my money and put it towards another account in my name that was already closed two years ago! In the beginning of this foolishness, reps told me they didn't know where the money was at and it was never applied to my account, which irritated me to no end on how you don't know where my money went. Then when I asked an agent in the store who was awesome where the money was, he quickly found it in an account that was closed. I called them back and was told I'd have to wait 10 days before someone would talk to me about this issue!

I have not been able to send an email for over a week. I have been a customer with Comcast for over thirty years and they still don't get it. I have been on the phone for over 5 hours in the last three days to fix my email. My last conversation with the resolution team was that their tech support will contact you in 24 to 78 hours. It is beyond that and they still have not contacted me. Where do I turn to next. This is what happens when you only have Comcast to choose from.

I am on the phone with Comcast once a week because they attempt to overcharge me repeatedly. They are the only service provider available in my building. Each time I call, the billing department apologizes for the mischarge of however much, but it happens so often that it's obviously baked into their strategy. I would do anything to switch to another provider. This company is horrible and the worst I've ever dealt with. It's no mistake that I have to haggle with them multiple times a month to remove unrequested charges. They also will tell you they've credited my account, and then say they were not referring to a credit but rather their bundle promotion (discount that is hardly a discount). Two very different things. Company is such a scam and something needs to be done!

Comcast has been terrible to work with at every turn. Every time I've had to call them to discuss charges on my bill, rate increases, slow internet and cable issues. I've spent over a half hour on the phone and usually do not get the issue resolved. If there was any other company available to use for internet and TV in my area I would immediately switch.

We received our Comcast bill today for our B2B services for October. What is normally approximately $433 a month, is $1,414.24! They neglected to bill us for 85 days worth of voice line service since August. After spending over 40 minutes on the phone to find out why this happened, I still don't have an answer.

Comcast sent me a bill 64 dollars more than what I normally pay. Come to find out someone said they collected a box from my home, which they did not because I walked said box into a Comcast Store to get the new box, in which I asked the rep if there was a monthly charge for. He said no... Now another Comcast rep is saying there may be in fact a 7 dollar monthly fee for the newer box after I've had it for 30 days. Sounds like bait and switch to me. Oh yeah, the other moneys came from Comcast for billing me for a box I turned in 30 days prior.

I signed up for Comcast being told 500 Visa card. I got charged entire bundle then I'm only got basic. Few months later I get the box. Box is not registered so I'm on the phone for days. Then I'm waiting 10 months for Visa card... threaten a lawsuit. I get 100 gift card and another one for 50.00. I called a high up rep who went through all recorded calls, restarted my bundle, and gave me lower rate for yr 3 and 4 then a 290.00 box credit for final year. So 90.00 to 114.00 was my quote and I'm also paying 250.00 a month being shut off 2 times a month. They were individually charging me for everything. Kristin ** I believe executive customer relation in 2015 fixed it all. Now Comcast tells me they're not honoring her deal. I'm being overcharged, plus I'm being shut off. I also am still 2 yrs later waiting for 350.00 left on owed Visa card and past the deal. How am I not getting? Visa GC IS A SCAM..

After being a customer with Comcast for 10+ years I called to see if I can change my service plan as I was no longer working. The agent on the line said as of July I was under another 2 year agreement and could not change or cancel my plan. I asked when I signed a contract and she said they Sent me an email with the discount they have given me and that is now my contract to lock me in for another 2 years. She would not put me on the phone with a supervisor instead she said someone will call me within 24 hours. I have been in customer service for 27 plus years and never seen such service. All the negative reviews say a lot!!!

Not only does Comcast Stink so does their Customer Service Reps. After 4 phone calls totaling over 2 1/2 hours, and a trip to the Comcast store (who by the way told me they only handle equipment and billing is only done by phone or online) totaling another 45 minutes, I have not gotten my problem resolved. After 3 years of being a customer with them, they raised my bill, first by over $100 a month. After my first phone inquiry they increase my monthly service by $200 a month. It turned out the first Rep I spoke with, without my permission, signed me up for a new 2 year contract. All I do is get a "Yes, I will fixed the account" and then nothing changes. I even requested an email showing me the updated changes another Rep promised, and the email that was sent was instructions on how to use online billing. If I behaved like this at my job I would be fired.

Service is terrible... Customer service is terrible. Price is horrible. Billing is never correct... Bill is always incorrect. Often bill for service I do not have or have never agreed to. Trying to get help is impossible. When service is out, which happen often, it is impossible to get credit on your bill. I call customer service to get credit. They will lie and tell you the credit is applied to account. But after months of calling and recalling it is never credited. I don't ever take the time to write a review, but I am so disgusted with Comcast that I made the time to write and inform other people of the poor quality.

FOUR times they had to send "technicians" (I use that word loosely) to set up service. THREE weeks to get the service that is being paid for. Four hours of MY TIME calling these yahoos to get this fixed. I had Comcast once before 14 years ago and they were useless then. I guess they haven't improved!

Every review on here is correct in how they treat customers. I have been told I would receive callbacks on three occasions. Now in 6 weeks time, I have yet to hear from anyone with this company. They lie to get you off the phone and have no interest in solving problems. They cause more problems than having their service is worth. I honestly don't know how they stay in business. I called this morning as a last straw asking for their complaint department knowing darn well what I would hear and I did indeed hear it "we don't have one", that their CSRs can handle everything, no, they can't handle ANYTHING.

I have had the worst customer service experience with Comcast. I bought a new house and signed up for service with Comcast. I was excited because they promised really good speeds at a reasonable price. I signed up on June 30th and after 4 Comcast visits they had my internet set up by July 7th (might have been a bit later). Then on July 31st I called to cancel service because it was not meeting my needs. The customer service representative was very friendly and proceeded to cancel my service. I told her that I also wanted to pay my first/final bill with them. I did this because of a bad experience my wife had with Comcast when she moved from Oregon to California. She said that everything was taken care of and I moved on with my life.

I'm paying over $300 and I'm FORCED to watch commercials on Demand. Reason why I order this to watch your shows without commercials. YOU CAN'T FAST FORWARD??? WTF. New Smart TV, but no Comcast app. WE need to protest this damn company! GREEDY. WE PAY ON TIME BUT GET ** SERVICE. Overcharged. I'm done with this company.

In our town of 9500 people Monmouth IL we have Comcast as 1 of our providers. Comcast is leasing the equipment from the old company that they got the broadcast license from years ago. Here we are not required to have a cable box. We don't have Xfinity or internet through Comcast. The problem we have been having is that every couple of weeks we have no sound on channels and this has been going on for years here. Every time I've called Comcast claims I need a cable. I've told them you going to tell everyone in town they need a cable box so we can get sound because the problem is all over town. The issue is with the old equipment in our town. Comcast will do nothing. The technician goes up and does whatever he does, flips a switch or whatever and wow we have sound.

I first contracted with Comcast for Internet 2 1/2 years ago. For the first six months (my initial contract), everything was great, exceptional internet speeds for a great price. As soon as my initial rate expired, not only did the prices become exorbitant but the MBPS started fluctuating and had very little reliability going forward. I have called or chatted with Comcast 15 times in the last 2 1/2 years to resolve the issue. It's always the same steps, restart your modem, restart your router, we'll send a technician, the technician arrives and finds nothing wrong, calls his support center, BOOM, magically speeds are restored. Mind you, this is how they get you to keep paying their service center fee so it won't cost you $70 every time they come out.

Our office phones don't work most of the time. I have customers calling me on my cell saying when they call the office numbers it says the number is no longer in service. This has happened over 20 times to us, that I know of. I personally called the office number 10 times today and I'm having the same result. Throughout the last several years I've placed multiple complaints to Comcast and I always get the same response -- there's nothing wrong on their end.

We changed providers for a cheaper rate in Aug. Comcast sent a bill for sept. that was charging me for month I didn't have service. So I called. Was told "No you don't owe that. Disregard the bill." Then the 6th of Oct. I got a call saying I owe a balance of 25.69. He explained the amount and wanted me to pay over the phone. I said "Send me a bill and I'll be happy to pay it." The final bill was generated OCT 6TH, I received it in the mail OCT 14th and paid it the same day on the 17th. I receive a notice from credit control a credit collection. THIS IS HOW YOU WILL BE TREATED AFTER BEING WITH THIS COMPANY FOR YEARS WITH NEVER A LATE BILL. NOT ONE.

I bought my house 3 years ago and Comcast already had a box in the backyard. While I don't mind them coming to work on it I would like some common courtesy of notifying me first. They have been showing up at my house at all times of the day without notice whenever they want to work on the box. While some techs have been nice enough to at least knock first and let me know they will be working, others just open the gate and go right in without as much as a notice. I have 4 dogs that I am now afraid to leave outside because they can either escape or defend their territory when Comcast walks in. It shouldn't be this way that I can't even let my dogs out without having to worry.

Today as usual, another service outage. Can't even watch TV cause it's a puzzle. So tired of Comcast, I call every week because of a problem. I'm looking into even cable because Comcast is do ** monkey balls.

I've had Comcast for two months, and every single day it freezes up. It doesn't matter whether I'm watching live television or DVD. I've become so frustrated. I don't even attempt to reset it anymore. I'm switching to DirecTV. I've tried to call customer service in regards to the constant freezes this service has, as well as an install fee they never said I would be responsible for. Yeah still waiting for a call back from the "supervisor"... I'd say about 2 weeks now. I'm over it!

The NFL RedZone advertises that you "see every touchdown from every game". You do see every touchdown. BUT!!! I hope that's the only part of the game you care to see! With DirecTV, I could find my Chiefs game and watch the ENTIRE GAME... START to FINISH. Unfortunately, now that I am roped into a 2 year contract with Xfinity, I find out they don't offer any such package. The best you can do is "RedZone" which is crap! For example, Chiefs went into overtime vs. Chargers week 1. The problem was, RedZone promptly switched off my game to begin the following game, leaving me with only highlights (and yes, every touchdown) from the rest of my game! What a crock, these people! I will fulfill my 2 years, and then I will switch back and never want to hear the words "XFINITY" or "REDZONE" again!!!

I have never encountered such a mess with a company in 40 years. It never improves or changes. It isn't even worth my time to make a complaint or share my frustrations. Nothing will ever change, and there is complaint after complaint after complaint. In July 2016, I called Comcast because a large tree branch in our backyard snapped and was dangling over the Comcast lines. They set up appt to come on July 4, 2016 to check it out. July 4th came and went and Comcast did NOT come. I called Comcast the following day and was told that they were here, and didn't have access to my backyard. This was ridiculous. First of all, Comcast did not come and secondly, there is complete access to our yard. Comcast told me that the complaint was closed. I said this is ridiculous, as Comcast never showed. I ended up calling the executive office dept., and spoke with Anthony **. I told him that I was furious that Comcast would outright lie to a faithful customer.

Comcast has instituted its new "Terabyte Data Internet Usage Plan" effective 11/01/16. (I have only DSL through Comcast/Xfinity). My monthly bill has gone from $65.38 to $84.34 -- and there is no way to opt out of this plan! Having 1TB "available for my use" isn't really helpful to me, since my average usage for the past 6 months has been 75GB.

I am a snowbird and spend half my year in Florida and the other half in Massachusetts. In May I left Florida from Massachusetts and put my account on hold but paid $15 a month so that when I got back to Florida in the fall they would automatically hook my TV and everything back up to where it was originally, including original prices and selections. I called Comcast in August, 2 weeks before returning back to Florida and asked that my cable phone and Internet be turned back on Sept 9th, a day before I got home. When I got home my cable was not working. I called customer service told them that I was on the summer plan and that they should have hooked my service is back up already. They finally got my cable going yet had none of the channels that I originally had, therein they did not go back to my original plan.

I have received several call saying I was delinquent with a payment and my services would be shut off. I actually went to my bank and collected proof that the payment in question was actually paid in full. I took this print out to my local Longmont store and showed to a customer service rep. who proceeded to tell me that it was a fake, and that she would remove that charges or the late fees. I now get 5-8 calls per day threatening me and have had to deal with rude Comcast reps on the phone with no end in sight as to a resolution to this problem. Any contacts with them are not noted on my account but I keep records of dates and times.

3 years ago my grandson was deployed to Iraq and his wife stayed with me at ** Port Matilda, PA 16870. I had Comcast as my TV supplier. I was asked to add a channel for $10.00 a month. At the end I could cancel it and get my bill back to where it should be. WELL after a year I cancelled the channel. BUT they did not reduce the price. I do bill pay through my bank so I had no reason to look at the account. When I called to ask why the bill was so high I was told they told me my price was increased. After a few months I was threatened with disconnect for non-payment. So I checked and it turns out I was being charged with late fees and charges. My bill was over $400.00. I paid it and packed up all my Comcast belongings and took them to the office. Imagine they owed me a $15.00 refund. I live in an apartment that is contracted to Comcast for the tenants. I refuse to use them. I use antenna TV.

Okay so my husband and I moved to our new residence on 10/1/16. Our appointment to set up cable and internet was FIRST scheduled for 10/6/16 from 3-5 P.M. That one was canceled due to hurricane Matthew who was expected to hit on 10/7/16. Fine, I understand that, no big deal. So they re-scheduled for 10/13/16 from 8-10 A.M. I thought that was a little too long but still was okay with it. The day before my appointment, on the 12th, I received BOTH an e-mail and voicemail confirmation confirming that my appointment was still set for the 13th at 8-10. Please someone tell me why it's 9:55 A.M. on 10/13/16 and no one is at my house, no one has called me, nothing. I called Comcast and before I even get to a human being the automated message says "I see you have an appointment scheduled for 10/19/16." Excuse me?? That's not what the e-mail or the voicemail I just received the day prior stated.

I was given a new HD TV for Christmas and picked up an HD box at the store. I was told it was easy to self-install. It wasn't. After 2 hours and 2 techs on the phone, they told me they would send out a tech (no charge). I was charged $70 on my next bill. I called 6 or 7 times trying to get the credit to my account and each time was told the charge would be waived. Then on the last call was told it would not and could not be waived and that I would have to pay it. I Googled "Comcast Complaints" and came across this posting about contacting the FCC.

I agree with other Comcast customers! Our bill is really high! And I certainly don't need all these channels! But my son likes sports and I like movies but too many channels! We're going to see if we can get the bill lowered! And my internet is also slow!

First, trying to talk to a human is next to impossible. Second, trying to get account out of deceased husband's name is next to impossible. Now after moving, they made refund check out to deceased husband. I have to drive an hour and 30 minutes to closest office with death certificate to get refund check. In this technological day and age, they should be able to accept a scanned copy of the death certificate or search records to confirm his death. So ridiculous!

A new COMCAST XFINITY customer as of August 2016, I find COMCAST XFINITY Billing Statements are almost unreadable (the meaning of each line-item). When called (10/11/16), COMCAST Billing could not explain the charges in plain English. Considering the following, I'm totally shocked by the exorbitant first bill of $577 for the initial installation of X1 service first & second month in advance (for 3-way combination of TV / Internet / Telephone services). Late by hours for the initial service installation, their technicians showed up without the required equipment.

They never came to fix the problem and never came to give me another equipment.

I'm glad Comcast is being sued for 2.3 million, they deserve it. My bill is never the same, each month it's different and costs more. They say a network package is not available until you call and want to cancel, then they offer you one. Comcast is the biggest rip-off, they train their employees to be liars.

I called in on 10/4 due to issue with my internet not working. I was told that morning to give it a few hours and the issue would be resolved. I called later that night and spoke to another representative that was very rude! She was very argumentative and when I asked to speak to a supervisor she rather debate with me constantly. She would say things as follow "You're not listening", "O WOW", and, laughing as I spoke to her. So unprofessional. She then hung up and I called back and got your rep Gordon on the line in which I spoke to him for over and hour and got no supervisor and was then told that his Supervisor would give me a call back. Days later I have yet to receive a call back. I called back in on today 10/10 to make a complaint on my experience and I nicely asked for a manager due to me not receiving a call back and this rep then states there was no call back assigned.

On Thursday a door tag was left explaining that my service (TV, phone, and internet) was out and that I had to make a service appointment to fix it. I called the number on the tag and made the appointment for October 10 between 10 am and 12 pm. At 12 pm I called to inquire about the late service appointment, and I was told to wait until 7 pm and a technician might show up. If that did not happen, then perhaps the technician will show up some other day. This answer is completely unacceptable. I will be filing a copy of this complaint with the FCC and consumeraffairs.com.

Up until a couple weeks ago I was happy with my Comcast cable service. I like to record almost everything I watch on my DVR to watch at my convenience, and I like to browse the TV schedule and program my DVR on the Comcast website with my laptop. Their website worked very well for that. A while back they introduced a new website and encouraged customers to try it out with popups on the old website. I tried it and found it terrible, all style over substance with none of the functionality of the old website. Several times I gave feedback which they had requested which was very negative, and expressed to a couple customer service people that I hoped they wouldn't do away with the old website, and was told not to worry, that they wouldn't do that.

Why is MLBN channel 612 on the list of channels but not available. I'm pissed as hell not being able to watch my Giants. Why do you list 612 but not let me connect. Do I have to be some rich special vip user to see it? Pissed off and not happy.

Because they even do not deserve a single one. I was using Comcast and moved to somewhere else. Then I transferred my service. One year later, my service was disconnected for no reason. Then they charged me disconnection and reconnection fee for $190. I fight with them for at least 3-4 days. Then they waived these fees. But later, my dissatisfaction with them made me move to Verizon. Now, they claim that I have a contract with them and they ask for early termination, although I did not sign up with any contract. I realized that they sign me up without my permission and put those waived fees on my early termination penalty. Now they want me pay those fees. I would never recommend Comcast to my friends. STAY AWAY!!!

I've had Comcast for over 18 years and was very satisfied, until recently. I kept getting a message that I needed an equipment upgrade. I did not ask for this upgrade. I ordered the new cable box and was told that it was easy to install and once installed to call for them to activate it. I did, and they were unable to activate. They said they would send the technician and would not charge me a service fee. The tech came, he was unable to activate the box, he scheduled an appointment to bring out a new box for Friday 10/7 between 5-7. I decided to check and the appointment had magically disappeared.

OMG! Just got off the phone with Comcast customer service. What a joke. So to start we currently have a very basic cable/internet package with them and I wanted to upgrade. I received a letter in the mail that stated; "as a valued Xfinity customer you are eligible for this great deal." It was the type of package I was looking for so I called the 877 number on the letter as instructed. Only to be told I was not eligible for it. Why? because I already had cable and internet... WTF...

Hello. I became a Comcast customer in May. I was assured that the customer service was better now that they were Xfinity. Well I received my first bill it was incorrect. I called and was told it would be fixed on the next bill. Next bill was still incorrect I was given some credit for inconvenience. Next bill I was told someone ordered something pay per view. My husband and I said it wasn't us so that only left my four year old. I asked the Comcast rep to put a password on my account to where no one could order anything without the password. We did this. My Oct bill has come with $80 worth of orders. Even though I told Comcast their representative assured me this would not happen again. They said they could only remove one movie. And I must put a password on each individual tv. I am highly disappointed and I would love to switch but I'm now in a contract.

Comcast has been charging my small business $400-$500 a month for telephone services which is considerately more than using the internet for your phone service. I tried to cancel this service with them and now they are trying to force me to pay them a $4000 cancellation fee for cancelling before my 3 years of service is up (2 in already). I am sorry but I will never be paying you $4000 to cancel my service after you ripped my small business off for 2 years overcharging me for a T1 I don't have!!!

We have had Xfinity over 2 years now and the service of the products they have get worse every year!!! The wifi works 2 out of 7 days but you pay out the ** for it just like the cable! Let's talk about the cable... ALWAYS a screen popping up on the tv screen..."something's not quite right". Must be a loose connection!! Funny but the damn cable box is in the same place it's always been and it's been working fine but 1 day a week it decides to show this crap??? I guess it's overworked, needs a days rest! ENOUGH already, get your ** together and fix the damn cable to where we don't experience this unnecessary crap, we definitely PAY ENOUGH $$$$ not to have to deal with it!

The customer service people are some of the biggest ** liars I have ever seen! I had an internet package with them for 59.99 and was happy with it then I was called with a promotional offer - for an extra 4.99 a month I could also get TV (40 channels including ESPN and 8 HBO channels). I get my setup box and install it and there is no ESPN which was pretty much the only reason I agreed to this offer. I called them and another agent tells me "yea no problem. I will add ESPN." And I asked again... "NO EXTRA COST?" And they said yes.

Comcast never showed up for a scheduled appointment. They confirmed the afternoon before but canceled because of weather (which I understand) but never notified me they were canceling the appointment. No weather forecast changed from yesterday but they did not have the courtesy to let me know about the cancellation.

I have signed up for Xfinity Triple Play including phone, cable, and internet. I was promised blast speed internet which I have not been provided since signing up on a 24 month contract. I have had several technicians out to my house to correct wrong/poor installation. First time when getting internet the tech spliced my TV and internet together causing slow speed and interference. Another tech came to fix. Another tech just came a few days ago and stated wrong cable was used and I would never get the speed. He had to replace line from inside my house to modem as well as the line outside running to the service box across from my lawn in a big green metal box. Several calls to Xfinity hours and hours of frustration as well as being hung up on. I was received internet around 35-40 in speed and blast is promised to run at 150 in speed. It was originally promised at 105.

First, the cons. Of course, Comcast is always trying to get more money out of you, no matter what. Often times I will find extra charges on my bill and they won't have any explanation for why. But, pretty much all the cable providers do this. What's great about Comcast is that the X1 box. It is far and away better than all the other providers, specifically in search and DVR. So overall, not great, but not the worst.

I've been forced by Heritage Hills community to only have Xfinity. It's been a year since I've had the service and it's awful. The Internet goes out or freezes constantly. I have to unplug the cable box and modem to reset it. When I try to call Xfinity customer service the phone service disconnected my call transfer four times. On top of bad service they have the nerve to raise my bill by twenty dollars. This company has terrible service overall.

I am fairly certain that Comcast (Xfinity) went to the new format to make it harder for you to go anywhere other than within the Xfinity System. Not sure why but their TV Listings and ability to program from there were very workable. They did away with all of the TV schedule filters and various time elements. IT SUCKS BIG TIME! I have been a customer for about 30 years. I think everyone who has been with them for any period of time knows that new subscribers will always get a better deal. Customer loyalty is worth zero to them! I am anxiously awaiting full service Google cable!!!

I was hung up on, lied to and placed on hold for more than 25 minutes by 3 different Agents. I was told I wouldn't be charged for a tech to come out only to get a email and it's a $50 charge.

First of lies lies lies. When was it made ok to lie to your customers? So 2 different conversation were recorded by them where they lied about appointments with me. With them knowing my appointment wasn't scheduled on those day. I had no service and there was no issue inside the home. Two appointments were missed. After the first I demanded some sort of credit. I was given $40.00 credit and a new appointment (supposed appointments I mean). The technician checked the home it was fine. Then had to fix the connect at the pole. Yes it worked after that...and of course I was still charged $50.00 for them to fix a problem outside the home. (Exactly what I was told I wouldn't be charged for.)

Buyer beware! When you sign up with Comcast even over the phone you are agreeing to an early termination fee that they don't tell you about. If you order their service and cancel for any reason before the 2 year contract is up - didn't even know I was under contract - they can charge you this 400.00 termination fee. I had their service for 1 year, sold my home and moved to a location where they do not provide service.... Had no choice but to change providers and they charged me 238.00 for my early termination of the contract.

I've been using Xfinity for about a year now. For the first three months, they charged me with a more expensive package than the one I had. When I went to the store, the guy told me that he could only credit me back one month. Which made no sense considering it was three months I was charged for. So I called over the phone, and was rudely told the same exact thing. I went on to ask to speak to a supervisor and they told me that the two people I talked to were wrong and that they would definitely credit me back my money for all three months. This made me think if the two people I talked to before were even trained properly. Anyways, I was only given credit back for two months, but was so done with calling and hearing nonsense from employees who don't know what they're talking about, so I let it be.

I left Comcast 8 years ago because they were one of the worst cable providers I ever had. After being with AT&T for several years we were forced to rejoin Comcast because that's what our community has for cable since I joined about 4 months ago and it has been nothing but a nightmare from the day someone showed up to my house. On a personal phone call for almost an hour to come and knock on my door to tell me he couldn't install my cable.

Seasonal Convenience Plan - We are now on our 9th season with Comcast. It has not been a good experience, especially this current Summer. I filled in our leave and return dates in April via the computer. Comcast says they did not receive it from their end. Comcast acknowledges that they can verify that we have not used their services since late April, but they choose not to do so. Their position is that they did not receive the electronic submission from us as to the leave date, and as such billed us for several months after that. We live in Florida in the winter months and have Comcast service there. From about the middle of April until about the middle of November we live in Minnesota. We do not have Comcast service in Minnesota where we live. The dates of our leaving and returning vary less than a week from year to year.

I am writing this review in hopes that I can help someone make a decision that could possible save them from an immense amount of unnecessary stress and inconvenience. I generally consider myself to be a patient and empathetic person. No one is perfect, and people are bound to make mistakes. With that being said, I'd like to share my experience with Comcast/XFINITY.

They are doing what at&t did a few years back. They promised to reverse charges for something an special ed child did and never did it and sat there and said they did. Such bull. I am thinking of going to at&t and maybe not ever come back. They need to fix the charges they promised to fix. Going around in circles with the representative and finally admit they are not going to do it after saying they would. More or less beating around the bush!!!

After 8 years I was very disappointed with my recent experience with Comcast/Xfinity. I contacted the company about transferring my service because the Commercial assured me that they could make moving easy. To me this was really false advertisement. Despite contacting xfinity in advance, I received two different appointments, which required me to be present both days and when day 1 arrived No one showed up or even gave courtesy of calling. On day 2 service personnel was an hour late and when he arrived he told me he needed additional help and would not be available for another week. No one took me serious. It's almost like the company treated me as if I wasn't big enough for them to show concern.

I contracted with Comcast after a salesman came to my door. I opted for the Digital Preferred package. Yesterday I went to turn on the channel CMT HD and message said I would need to subscribe to this channel. I have watched this channel before under the package I purchased. I have had the contract with Comcast for 20 months. When I called Customer Service I was told the channel was removed from that package and moved to another package and I could upgrade to that package. I was shocked. I have a contract that is good til 2/17 and to use their term "early termination", they choose to terminate a channel that I was contracted to have. HOW IS THAT FAIR?

We recently moved to TN and found that the only cable company that offered cable tv in our area to be Comcast. From the start it has been a bad experience. After installation we found cables running over my flowers... the door to the crawl space left off thus allowing animals to enter under our house... basic shoddy, unprofessional work. I called them and they came and resolved the shoddy workmanship. A few days later I went out my front door and took a step onto the stairs to catch my heel in another cable running across my stairs!!! I was fortunate that I caught myself before I fell. I called and the fella said he would have someone out the next day. No one showed up so I called again and another appt was set up for 2 days later between 8 am and 5 pm!!! I was told I did not have to be there and I left for approx 30 minutes to return home and no one showed up so I called again and was told that they had been there and had fixed the problem...

I'm a Triple Play, a seasonal customer of Comcast. I wrote an unflattering review of the Comcast service recently as they could not resolve an issue in providing service to our condo. In fact, the cable outside was damaged (intermittent) and they diligently followed thru until this tough technical issue was resolved. The Executive office in Orlando coordinated the support staff to work thru the issue and kept us informed of progress. I am impressed with their resolve to provide solid customer service and follow up. Well, Done Comcast!

Just off the phone with Comcast. I was transferred 4x and each time the person I was transferred to did not know why I was on the phone. Then, to top it off, I tried to pay my account in full, for the entire term of the contract, and they couldn't figure out how to take my payment. This is not the first time this has happened. It is unbelievable to me that a company in today's competitive landscape can continue to operate with this type of customer experience in play. So broken...

I have been with Comcast for two years. I was looking to add home security so I called to upgrade to Quad Play. There are very limited times when I can be available for installs. The rep told me there were just Saturdays available so I told her I would have to wait on the upgrade. All the sudden there was a Saturday appointment two weeks away. All set for the day I needed, so I thought! On the 14th I RECEIVED a confirmation call that someone would be out in the morn of the 15th. I called back and told them my appointment was for the 24th not the 15th. They said the day I needed was full and there was nothing they could do. Was told to call in the morning when the office was open. THEY DID NOT CANCEL MY APPOINTMENT. The next morning I received a call asking if anyone was home because they were at my house. No, no one is home and it was supposed to be canceled.

Comcast is a monopoly!!! I in error paid my bill twice. In total I paid a little over $600. My first bill was a little over $300 and second bill was a little over $200. But was told I could only get a refund of $90 because my second bill already generated. My second bill isn't due for another week and a half. The agent and a supervisor advised that's how Comcast works. I don't get why I am forced to pay for a bill that isn't due. Don't make any sense at all!!!

When I got internet connection, they said I can get 100 mbps with $59.99 instead of 25mbps with same rate w/o any extra charges. After 2 days in my online account it showed $100. I called customer care service twice and visited station 3 times from where I bought and talked about this issue. When I spoke to person at station, they misbehaved with me and said it's technical issue and will be solved in 24 hrs. It's already been 1 month and still it's showing due balance even after paying actual bill. They're blaming technical issue then I would say company need to solve this issue and replace those employees who misbehaves with customer. Billing information detail is not clear. I'm going with AT&T very soon if I doesn't get the solution and satisfaction very soon. I recommend people to switch to another company. I DON'T EVEN WANT TO GIVE AT LEAST HALF STAR FOR RATING. TOTALLY RIDICULOUS SERVICE ASSISTANCE.

Tried to cancel service due to the customer service person being rude to my wife. Called the first person, refused to cancel my service without my account number even though they had everything else, said it was their policy. I called back a second time the person kept pushing me to reasons why I should stay. Finally he canceled my service without needing my account number. Another example on why Comcast is the worst customer service and disliked by consumers. They need to retrain their team and remind them the reason they have a job is because we are buying service which provides the funds to pay their salary.

I moved in July and moved my service to my new apartment. I had an internet only package and Comcast switched me to a plan with crappy cable for 10 more dollars a month. I contacted them to switch back to previous plan and asked questions about how my bill seemed to double. Two days later my internet is barely able to load my internet client and when I called to find out what was going on, they had no explanation and needed to send out a technician. THEN, the rep tried to upsell me to the same plan that they had automatically upgraded us to when we moved.

This company is one of the worst companies I have ever come into contact with. They have no understanding of the meaning of the words "customer service." The actual service of the product is beyond piss poor with slow internet, constant problems with the land line (which basically is not functional with all the back ground noise that is present), etc. Despite multiple home visits they have never been able to fix the problems we have had, and if anything our service ended up worse and we were presented with an up-charged bill. Then when promised credit for services not received (which was often), the "customer service" representatives constantly lied to us about granting this. I had to call over 7 times and each time there was a bigger liar present and in the end we never got what we were promised (which is a refund for services we didn't have and shouldn't have paid for).

Comcast is by the far the worst company that I have ever dealt with, period! I have been receiving phone calls, emails and collection notices for months with absolutely no resolution. Please see my dispute of the charges below... Please keep in mind that I NEVER opened the box from Comcast and it was returned when they requested. I have spent hours and hours on the phone with this company and continue to be lied to and disrespected by their employees. Last note, I have no issue paying my debts if they are legitimate and around $80 is not a big deal but it's just principal.

We switched from DirecTV to Xfinity/Comcast for our TV and internet at our previous address and we couldn't have been more pleased with the decision... until we moved. We were assured that moving was a simple process and that it would be seamless. That couldn't have been further from the truth. We moved from a develop neighborhood into another developed neighborhood (we discovered that many of our neighbors in the new home had Comcast service for many years) but they couldn't "find our house". They had to send a guy out to make sure that the house was really there and then determine if it was "capable" of Comcast service.

I recently subscribed to Comcast TV and internet service. I am on the HD Premier Double play. I get all channels included on starter, preferred, and premium channels. This plan starts at $119.99 per month for 1 year. I added 2 Additional HD Set top boxes and 1 HD DVR. I also added 2 digital adapters. Cost of the boxes is $32, DVR service adds an additional $10. I also have a promotion for 1 year for the sports entertainment package. That adds $3.50 per month. I also have the Blast 150Mbps upgrade which adds an additional $13 per month. I own my modem. For as much as my 3 roommates and I watch tv, and the fact that we split the bill, this is a very good deal for us. It's about $50 each per month. Total after taxes varies, but is usually around $200. Overall, I am very satisfied with the service. But come on, $200 per month is excessive for cable when online services are $12 or so per month.

My bundle package has been going in and out within a 3 week span. The first time I called, it was a power outage from 8am to 5:20 pm. The next week bundle out again. I called on a Friday. Comcast rep stated the next available appointment will be Wednesday. Within 3 days the bundle is out again. I called Comcast they gave appointment for technician to come out was Saturday 12-2pm. Which tech did come out and repair. I called to see if credit was given, and the rep states "yes, $55.00." The rep states the computer compare total charges and give a formula of credit. If my total bill is $215.00 why the computer give total charge of $124.00?

Comcast is cheating customers and charging extra for reconnect fees. I have been trying to get a hold of a supervisor since last Sept 2, 2016. My husband called in to dispute our bill. The lady was very rude speaking over him, and then he asked to be transferred to a supervisor and was told a supervisor is busy and not available but one would call him back, within the hour. Saturday morning 9/3/16. I called to get a supervisor since nobody had given him a call back. I sat on hold for 1 hr and 42 mins before someone picked up. When I asked for a supervisor the representative refused and stated something else. When I told her I could not understand her (she had an Indian nationality accent) she became upset and sent me back through the automated system, which then hung up on me.

Comcast had a promotion that called out ecobilling, reps said ecobilling, everything said ecobilling. A month after signing up with their service, with ecobilling, they decided they also required autopay, and removed the discount for people without autopay, and then retroactively charge them for the change without notification. Discovered when using their online bill view and noticing multiple incongruous charges and had to get an analyst to even figure out what was going on, because the information was both opaque and not communicated.

It is very expensive. I pay about $130 per month for just TV and high speed internet. When I saw the ad of Xfinity it was $89, so I started using their service. But when I received my bill there are so many extra fee and it became $130 per month. I don't want to use them anymore, but changing service is just pain in the ass, and they never take my call.

They charged me for 2 months service past my disconnect date. I have had to call 4 times in attempt to correct this charge. They finally opened a review of my situation, stating they would contact me with the results of the review. They did not contact me, they sent my bill to collections. Everyone I speak to can see where my disconnect date and my billing date are two months apart, but no one seems to be qualified to fix it. HOURS on the phone wasting with this pitiful customer service before finally getting the bill removed.

8 service reps in two months. Lied to, still terrible reception, phone drops calls. This has been going on for 7 months. Problems for years!!! I am going to small claims court. Paying for this is ridiculous. Suing Comcast! President Neil Smit at his office in Pennsylvania. This is just terrible service. They just don't care!

Cable went out yesterday and spent about 2 hours troubleshooting issue only to be told that they have to send a technician out. Okay so when will tech be here? The only available day is Monday the 19th and yesterday was the 14th. So it takes 5 days to get a tech out to fix an issue. Internet is working but cable is not. I told rep that "Xfinity has to enter my backyard for my neighbors connection and you mean to tell me that I don't get priority" and they couldn't answer that. So I told them that for now on if I have to wait 5 days my neighbors will have to wait also. I knew it was a reason Ieft them for another TV service but I went back because Dish kept raising fees. I'm really pissed because Dish sucks in my area, always having freeze up and DirecTV is terrible. It's football season, no TV and these ** are telling me 5 days before a tech gets out here.

I signed up for a 24 month contract, was verbally told that the early termination fee would be cancelled if I moved to an area that wasn't serviced by Comcast. In addition, the service contract is vaguely worded and does not address this issue specifically. I am now moving with 6 months left on my contract to an area without Comcast service, and was told the fee would apply when I cancel. It is unclear how such deceptive business practices can continue. What company still charges for services when services cannot even be provided? It's absurd.

I've been with Comcast since 1992 - obviously, I'm a stellar, loyal customer. Always pay the bill on time and have never had my service disconnected. In spite of these facts, I'd say for the past three years at least, practically every month, I've had to call and argue with them about overcharges on the monthly bills (I've not been under contract for many years). After extensive phone conversations with Cust. Serv. reps, and long hold times, the monthly phone calls about the incorrect bills inevitably end up with their Customer Resolutions Dept. - the big dead end, last stop specialists for those of us who are so frustrated and disgusted that we're threatening to disconnect.

This is the worst company I been dealing with. A lot of false advertisement.

When signing up for Comcast XFINITY at my new apartment in NY the Comcast sales rep promised me a stellar deal since I was switching from another provider. The deal seemed too good to be true, but I was being told the price by an official Comcast rep so I completely believed it. I should have known better, since, when I got my first bill, it was much, much higher than I had been told it would be. It turns out that this is a common practice. I did some research and it is called the bait-and-switch. During my googling, though, I found a company that helped me get a complete refund from Comcast for this horrible treatment.

So these hateful people shipped me products I didn't ask for then sent me a 2nd round of stuff I didn't ask for... When I called I was told just send it back with the prepaid labels. UPS will come to you free of charge. Well... No. No, they will not. It's $15 per package to come to me... Then Comcast has the nerve to charge me $20 a month for the items I didn't request because they are in my possession more than 2 weeks... And I'm told I need to make time to get to UPS or continue with the $20 fee for items I didn't want and couldn't refuse as they were left at my door... What a racket.

When I began using Comcast, I signed a two-year contract. Been a year now, I get a letter saying: "We made a mistake. We haven't been charging you for your HD program, which is 9.95 per mo plus fees". Lying, thieving etc. I don't watch TV but my 86 year old mom does. I'm about to tell them where they can stuff the oops. Each month is another bit of frustration dealing with this sham of a business and each month the bill goes up. I'm about up the here with it and considering unplugging completely. I'm on a fixed income and may just send them the bill in shreds and totally disconnect. Let them try to sue me. I have a friend that only does class action suits. I will contact him and direct him to all these comments. Really don't think they can squeeze blood out of a turnip! I'm getting a digital TV box and putting an antenna with amp in the attic. I will do my best to hit them in the wallet. Stay tuned.

After settling into our new home, my fiance and I, after 3 years, decided to finally get cable (we both work all day, so cable did not seem like a necessity). Because of our location, only 2 cable providers were available, Comcast and Dish Network. We called Comcast first to hear of any deals, and the sales rep told us of an 89.99 deal they were running. Only wanting a few channels, the sales rep asked us to name channels that we want so he could match a package to us. We named HGTV, Travel Channel, Food Network, as well as a few children's channels. He named a $54.99 package with 75 mbps internet and all of the channels we named included in the package. This sounded like the perfect deal!

On several occasions I have had to call Comcast to rectify billing errors. I have been hit by overdraft fees on my bank account because Comcast takes out the payment 24 hours before the due date that is agreed upon. Yesterday I called my bank to state it was vendor error. Since this isn't the 1st time I have had to go to my bank for reversal, I was told that I only get 2 reversals a year and Comcast has done this 5 times. Which cost me $108.00 in overdraft fees. When I call Comcast, after being bounced to 5 customer service reps that have no idea what they are talking about, I get a "Supervisor" that is worse than the reps.

Our cable went out on Thursday, we were left a note from cable (Comcast) on Fri 5:30 PM to call for appt. Appt. was given for following day with Customer #, no one showed for appt. Called up, spoke to another CSM and he assured us they would come Sunday 9:30 AM. NO SHOW. Called us to say they showed up and we were home, no calls to even warn us. We are still on the phone and it's now 5:30 Sunday PM. The worst horrible experience. All we need is a person to fix the box and they know there is a problem and yet they keep rescheduling to no avail. LIVID!!! UNPROFESSIONAL!!! AWFUL CUSTOMER SERVICE! POOR TV!

I have been a Comcast customer for nearly 25 years without too many problems, however that is not true now in 2016. Now it seems they are on a mission to overcharge and deceive at all cost. I recently moved and ordered internet only. I was offered the same 39.99 per month I previously had locked in for one year. My first three bills for May, June and July were correct. In August they hiked me up $20. I complained and a CS rep said they removed the charges and it was back to 39.99 so I paid the bill. Now in Sept I get a bill with no charges removed and a late fee of $9.50 on top of that.

Poor service, overcharged billing and unconcerned customer service. Lip service w/ inaction or follow through.

I was on hold for so long that I was able to sign up for Verizon. Better price and better package. I would have loved to have kept Comcast but their customer service has been TERRIBLE lately. Switching my grandmother over to Verizon tomorrow as well. I can't do it anymore.

Comcast has locked out other competitors in my locality and are total monopoly. They hike prices, send incomprehensible bills and sneak in hazy charges. Internet and TV reception has been progressively getting very bad, lots of freezing, hang ups, it has become unreliable. Their customer service, horrible - half of the reps don't have any idea what they are talking about. I detest the fact that I have no choice and am stuck in a cast literally with - that's right, Comcast! Triple Play with a bill now over $200 per month cause hear this: I can't choose what I want, it has to be "Bundles". This is totally unjust. Something should be done to have more competitors come in. I would switch to another in a flash, if it was not an ugly dish!

I visited Xfinity's Office in Frederick MD on three occasion to resolve chronic service issues & Overcharges. Comcast keeps charging us $40 extra every other month!! On two visits with a staff member, we were assured the overcharge was erased. But it still goes on! Payment due dates was changed without notification which put us in the overdue category! Currently, the overcharge is $65! But Each time I attempt to log on to pay I was not blocked! I had to change my passport just about every other pay period. Today, I was blocked again from login on my comcast account! This is more than frustrating for a Senior with serious Health Issues. Last night I had to take ** to avoid A-Fib. Now we are getting calls from credit collectors! Very Abusive too.

I called in because of a professional install fee (I opted for the self-install) on my bill along with an additional $10 charge I did not understand and should not have been charged for. After waiting over an hour on hold I reached the first rep, said he was from a separate billing company and could not help me. He told me to call the main number again but this time not to input any account info. 2nd attempt I reach another rep who told me the call-in system recognized my phone/account and transferred me to the billing company again. She told me she would transfer me to the correct person, not sure why the first guy didn't think of this? (I would also like to mention each time I spoke to a new person they would ask for all the details on my account before proceeding to tell me they again were the wrong person to talk to.)

A bigger more complete group of non-caring, lazy, non-knowledgeable group of people couldn't be found on earth. So I tepidly took part of an offer to drop DirecTV. They installed. Within 3 or 4 days one of the boxes (box 1) failed to work as advertised. I called and spoke to a "tech". He essentially told me what I was seeing wasn't real. "The box doesn't work that way". Then sir, how come box 2 in the other room works the way it was advertised. He kept insisting it doesn't. Send a "tech". "Tech" arrives and replaces box 1, commenting he hadn't seen one of those boxes before. Several days later box 3 fails. Can't control the tv. Call the tech who again starts arguing with me and essentially tells me to reset the box over and over, which I had done previously a number of times. I hung up on her.

For two plus years I have been with Comcast now AKA "Xfinity" and my service has been so bad. I have been calling and filing a complaints with Comcast due to my service running slow then dropping internet for 30 minutes to 1 hour every day for years. They say it's the modem then it been replaced at least 5 plus times then if it not the modem it the main box. They just replaced it just a couple of months ago. My service has be so bad they have sent service techs out to fix the problem. I still not fix. This is taking time from my daily work schedule. I take off work and lose a day of pay. I've had to take off multiple times over last 2 years.

Dealing with Comcast is like trying to reason with Nazis: it's a waste of time. They just don't care at all, they lie, they are vindictive, they threaten, they are rude, and they take everything they can from you. Perhaps they treat their customers in such an atrocious way because they enjoy a monopoly and are accountable to nobody. We were with Comcast for six years, paying on time each month, but when we moved and our new town didn't offer Comcast, Comcast hit us with a hefty early termination fee, and the nightmare of having to deal with them began.

After several phone calls begin of May disputing charges due to a mishandling an inaccurate information given by a Comcast representative, they finally tell me that there is a credit in my account. I had just sent a $150 payment and they told me that because it was on the way would be also towards the following month bill. I contact them within to let them know I was moving in a week and everything started changing. I no longer had a credit but I owed money to them. I transfer the service to my new address and had a Comcast member assisting me and was able to straighten up the previous account but my credit and last payment of $150 was not available anymore. Then, I requested the last 6 months of my account statements and was told I would get it in 10 business days. Never got it. Left the country on an emergency trip and upon returning requested it again begin of July. Never got it.

I have had Comcast for little over a year. At first my bill was $130, one year later went up to $160. After one year they took away channels, pauses at least once a day to where I have to restart box and as of 2 months ago my bill went up to $200. I called Comcast to find out why it went up again and tech apologized and told me bill would go back to $160. When I paid the $160 I was charged remain balance of $30 on my next bill. I do believe I was lied to because they had no explanation and tech just wanted me off the phone. When I called back again I still was not told why there was a increase but they would not fix my bill. Liars.

I signed on with Comcast in May 2016, and they assured me there were no hidden fees or costs and that my monthly cost was 54.99 plus taxes for my internet and basic TV. Since then every month my bill has gone up a few dollars at a time and now stands at 85.00. Their latest excuse is because I won't give them access to my bank account for direct deposit they had to increase my monthly charges by 10.00 dollars. It was understood from the beginning that I wanted a paper bill and I was told no problem with that. If this is what has happened in 4 months what happens after a year or 2. This is deceptive billing at its best and I would switch but there are other choices at my location.

My wife and I are senior citizens and we enjoy the Comcast service, however we are getting very tired of getting charges on our statements for services that we did not request or get. The most recent problem, we had many failures of service after recently subscribing to new Comcast service. Finally, a service man came out and determined that the Comcast equipment was failing so he replaced all three modems; no other changes were made (see customer account **, Job #**, Tech #**, date 7/31/16). The following invoice reflected a $70 charge for a residential trouble call. When I called and complained, the charge was dropped. But why was it added in the first place? Maybe I would not notice the charge and just pay it? We also are tired of pestering phone calls, several times a week, suggesting upgrades that we do not want. I finally had to Block all calls from Comcast to stop this constant harassing.

I recently moved to Richmond and wanted to set up services at my new apartment. Initially I was going to switch to Verizon as at my last place Comcast was the only option so I was forced to stick with it despite my unsatisfactory experience with them, this was especially due to the monthly increasing rates while channel options were decreasing which didn't make sense to me. Finally I had cut off the cable and just kept the internet.

This is only a tip of the iceberg on this legal cartel, thieves they are. As soon as I get the bill to 0 it comes back at 325.00 for basic TV and internet only!! This is like the 15th time for this, always some reason why. Plus you have to pay them to be able to pay a month ahead, did you know that? Which is bull too. Also of course I got lots of added on goodies I never asked for nor gave my permission for to be added to my bill. Must have ** them off when I switched my phone to CenturyLink. It supposedly broke up the bundle, but they had other bundles, so 320 dollars a month for 2 things?? C'mon. How can a company get away with all of this crap. 8+ years worth of nothing but crap.

Comcast services suck as their Technical support. I had a very low internet speeds from the start and been advised by the Comcast support team to upgrade my speed. I paid more money and took the service but still with same result. I escalated the issue in this February and they provided me 150 Mbps blast which is so bad sometimes my youtube stops steaming and recently it was so bad they could do nothing and internet wont work.

I literally had the service for three days yes THREE days and ever since then I've been unable to watch cable. Called customer service they sent a signal to the box and the problem to exist. Called back another signal was sent and still NOTHING. They claim they credited my account. A technician was scheduled to come out Tuesday between 3-5 no one ever showed up, but got a call from a tech saying I wasn't home. Mind you I never left home Sat on my couch in front of my wind NO ONE stepped foot on my pavement let alone my porch.

We were moving to another state and cancelled our service with Comcast. When I returned all of my equipment to the UPS store, I asked the clerk if I had handed in all equipment that they was registered to me. She stated that I had but to "keep your receipt because they will come back several months from now when you have lost or misplaced the receipt, and say that you had not returned everything, therefore you are not entitled to any refund you might have coming." She said it had happened many times. Therefore, I made sure and hold on the receipt. My husband called to be sure they had everything accounted for and that were we getting a receipt for services we did not receive since we had cancelled service. The lady at Comcast said, "Yes, all equipment had been returned and we were entitled to a $117 refund," which we would receive in 4-6 weeks.

My elderly parents (in their 90's) wanted to switch to Comcast because of service issues with their current provider. When Comcast was scheduled to come out, they had their existing provider service cancelled. Comcast was unable to complete the install. They set up 3 more appointments, each time stating they could not complete the install because there were no lines (I would think they would catch on and have the lines installed by the third time).

We were having so many dropouts, daily, on our phone and Internet connections over the past 2 months that I made many calls for tech support. We grew tired of constantly unplugging and re-plugging in our modem. It would improve the situation for about 1/2 day, or less. Finally, after calling the Comcast lady (Catherine) at the Abt store, she sent out some repair guys. Three of them showed up (on time) swapped out our modem, and ran a new, orange wire out to the big green box in our backyard. The men, Justin, Eric and Nicholas (a trainee) were all extremely courteous, knowledgeable, friendly and jovial. A great experience, since all is now apparently going fine. Bravo to Comcast for hiring the men and women that they do.

Comcast has worst service. We have hotels and every month our property has issue with cable, they could not find issue, and top management is worst. I had an appointment with supervisor. He did not show up. Technician show up, when I asked "why supervisor is not with you" he said, "supervisor is on vacation." We lost one corporate business account because of cable issue. COMCAST charge our invoice to someone else account and payment was refused so COMCAST call us and said they will suspend our services when. We check our bank side. They never charge to our account. We are going to change our cable company. COMCAST NEEDS TO IMPROVE THEIR SERVICE.

I've had RCN cable TV, phone, and internet for many years in the past without any kind of problems. After moving out less than one block away from my previous apartment, I HAD TO switch to Comcast since there's no other choice in my current building. It's been little over a year and I'm still struggling with decent internet and bazillion interruptions to TV and phone service. I pay an average of $185/month for TV, internet, and phone service, and I had over 10 technician visits in the last one year, and yet as I write this email, I'm still suffering with the worst internet and TV connection issues.

This is one company you do not want to deal with. We got Comcast the middle of July and the first bill came in around the first of August for 200$.That's with no extra charges. There is not one person that I talked to that has not lied to me. Since July I've had my cable shut off twice after agreeing to pay them 103$ on August 31. They were the one that told me to pay that amount not me. Every time I talk to someone they tell me something different. I've asked them to listen to our conversations but they won't. This company has put me through so much crap. It's unbelievable. Like I said there has not been one person that works for Comcast that has not lied to me. If you're looking for a honest and reputable company then Comcast is not the one. Comcast is the most crooked company I have ever met.

I spoke with 6 different agents over many hours across 3 days, all of which were extremely incompetent or flat out liars. They wasted my time and money. If you can avoid Comcast by all means do yourself a favor!

When signing up for Comcast I was told I would receive a 250 visa card, after a couple months called to find out when I would get it. I was told after 90 days if would be sent. I forgot about it and then over 6 months later I called again, was told they had no record, called back and went round and round finally was transferred to and was told I never completed the paperwork. I explained I was told it would just be mailed and they gave me the link. The visa card showed up and I noticed it was not long until it expired so bought a Costco gift card to make sure it was used in full. Recently I got a Enjoy a summer movie on us, tried to use last week to find out it expired on August 22nd. What a dummy I am thinking summer ended in September. Comcast is so over priced but was the only option when I moved to the area, now DirecTV is in the area, think it's time to shop around.

First and last time with Comcast!!! Worse customer service and they load you with hidden fees of all kinds!!! Go with Fios. Trust me!!!

I have been a Comcast customer for about two years. My service is still the same as it was when I signed up for it. However, my bill never says the same and has been creeping up month after month. Comcast is an unethical company and I wonder there is no goddamn institution that can audit and regulate them. It seems to me our corrupt politicians are part of this on going corruption who gets paid by Comcast to pass law that protect its unethical practices. Comcast literary robs customers and no one can convict this institution. I have files complaint with FCC who simply forward the complaint to Comcast and at the end no resolution. They are all part of a bigger mafia that works against the public interest. We are all sick of it.

I have never written a bad review for a company before. However I feel I must share my frustration with Comcast. I have had Comcast service and every house that I have lived in since they started. You have to have cable to watch TV. However since I moved to my new home I have requested my bill to be sent to my personal email on several occasions. However they decided to set up an email for me and create a password for me. The man wrote it on a piece of paper when he came. Not even a whole piece of paper just a scrap piece of paper that you would throw away and left it on the kitchen counter. That was in May. I still have not received the bill and this is August. My services were shut off because I didn't pay the bill that I did not receive. I called customer service starting at 9 a.m. Still have not gotten anyone on the phone by 11:26 a.m.

We have had this service with Comcast after experience bad service and over pricing with ATT, and no matter the company, its payment, pay me, and the service is bad. Service never works as it should, and we have had this issue since day one. Quoted a price, and was bill additional to have better internet service that has never worked, let me say again never worked as it should have. The cable has never been buried, that's going the full length of my yard, and have call every month to have this buried, giving a date and nothing as of this date has be done. Contact Customer service with the issues, and once on hold too long, or after speaking with one person, disconnected and never receive a callback, even when they ask for contact information in the event of disconnection.

10 days ago, I called Comcast for a new account at the house I was closing on in a week. Since then I have called them 4 times, but they are unable to create an account for me. This was a model home and the builder had a business account there. In 10 days they haven't been able to figure it out how to convert it to a residence. Twice they have started a ticket and communicated to me that the ticket has been completed and I can go ahead and set up an account. Both times, the sales reps communicated that the ticket was closed out without any action. I had enough of them. Will never deal with them again.

I have had COMCAST/XFINITY for just twelve months. The entire time has been a nightmare to say the least. Today, I am out of service completely - TV, Internet, Phone. I have been since Sunday. No one can come until Thursday which means 5 days with NO service. I have called repeatedly. Gone through all the self-help steps. I got a call yesterday that they would expedite my service call. Lady who didn't speak English called me back and said oops we can't come any sooner. I can't see how ALL the technicians in my area of Virginia are busy for 5 days. Unless the service is crap, true. I have had 15 services outages and service calls in 12 months. I have never been given a consideration for days I was out. Instead one time I was charged $70 for the service. Took two days and 6 hours on phone for credit. I have been disconnected without notice. I made a payment arrangement, paid what rep told me too and got turned off.

Horrible Services - Over Charge. They also have poor customer service, they just told they go by the notes another agent input in our record. It is ridiculous because they do whatever they want with customer's account just so they can reach their goals on sales. I'm going to ask for a subpoena to have the recorder to show to the news.

Unbelievably terrible experience for the 10th time. Was on the phone for ** 90 MINUTES trying to transfer my cable from my old apartment to my new apartment in the SAME zipcode. Imbecile on the phone said my apartment was "unserviceable" but couldn't explain why. He instructed me to drive during business hours to one of the two ** locations in the entire metropolitan area of Washington DC. When I explained to the guy that "um no, I have a job and I am moving so I don't have time to go wait in line, especially after I spent 90 minutes on the phone." He said "well I don't know what you want me to tell you - it's likely that this is because the previous tenant in your building may not have paid their bill"... like why the ** is that my problem? I don't even live there yet!! THE WORST.

I'm writing this letter in disappointment and disbelief as to how my issues were not resolved as of being on the phone for exactly an hour forty two mins and thirty five seconds trying to get this matter addressed. The issue began 8-19-2016 when there was an outage in my area causing both of my boxes to go out in my home. I contacted an agent and the boxes were not able to be restored so I was instructed to go into the store to have them replaced on Saturday morning. Fine, I did just that. Saturday, I came home and connected the boxes and they were working fine until all of a sudden the main box begin to reboot on its own and it continued this through out the night, but I decided to wait and see if it stop and it didn't.

I am in my third year of dealing with Comcast's deceit and barely legal business practices. In 2014 I wanted to leave Comcast for its poor performance both technically and customer support. I called them and asked if there would be any contract charges to cancel my account at which time they answered no. I asked them to confirm their answer and once again was told there would be no contract charges to cancel my account. I asked for the customer service rep's name and was told Kit and only Kit although I asked for further identification.

I cannot wait until my contract is over. I will not go back to this company again. Very rude customer service, the charge outrageous, and they would not help me or explain why my bill is so high. I am so disgusted with this company.

I have only been with Comcast for 17 months. I started with a promotional rate and then all at once my rate doubled and my service dropped. Today I had the rep count all the times in my account that I have had to call in to troubleshoot issues and/or have service techs come out and in the last year I have had 7 (and that does not include the 2 times I drove out to the service center to exchange equipment). In 17 months I have had 3 modem/router boxes and now I am told that I will need a new converter box. Some reps have been good and helpful. Other reps...not so much! The service itself and the equipment have been terrible! I have had more issues in one year with Comcast than I have had with every other company I have ever done business with added together!

I have had Comcast for years and paid them for internet, phone, and premium, cable for 5 rooms. Therefore, I have been paying thousands a year. They always had poor service. But I think the last straw was when I had an internet problem involving security. They allowed a bug through that crashed my computer and tried to charge me close to 200 dollars a year for a contract for 3 years. I hung up, reloaded Windows 10 and then worked for several hours to get all my non-Windows programs up and running. In the past when such an event happened, Norton worked with you to fix it free of charge.

Comcast is a SELLOUT! Half the time you're speaking with some hee-bob across the seas. After being a customer for over 3 years, I had some things go not my way and had to cancel. They REFUSED to work with me on my final balance, charged me $20/month for 12 months & $30+ in taxes from who knows what that all added to over $280. I agreed to the balance & I asked if I could break the payment up into 2 payments because I did not have all the funds. They responded with, "You have 20 days to pay the balance or we automatically charge you". I then asked to speak with a supervisor that told me, since I was cancelling their service, they could not help me. They advised me to pay for a $19.99/month plan + $12 for receiver rental to avoid paying the 275$ lol. What the **? I cancelled my card solely for the point of the matter. They won't get a dime.

I tried to sign up for Comcast service when I moved into my new apartment. Really, I tried three times. I signed up online for a package and was told that the equipment would be shipped to me. It never arrived, so I called a week later to be told that it had now been shipped and would arrive in days. I called again a week later to be told that NOW it would be shipped. I finally called a fourth time, still after receiving no equipment but after receiving a bill for $72, and was told it had never shipped. I asked them to cancel my account.

First, a door to door representative from their company told me he could get me a lower rate without a contract, last summer. The next time I viewed my bill it was more expensive than my current plan and I was now locked into a two year contract. I was never able to get the low rate I had back. Then, they just upped my bill without notice by over $60 and are saying my promotion ended. I'm not sure how that is possible because the door to door guy was at my house less than a year ago and my costs went up then. I would not even rate them 1 star.

Yet again I've experienced horrible Comcast customer service. (again and again and again) I was online with a very helpful tech for 2 hours trying to resolve an issue (got bounced to several people and finally ended up with the helpful tech) and the chat got disconnected. I told him/her that my computer gave me a signal that the chat would disconnect if I did what they wanted me to do. They said no they would not be disconnected, but yes they were.

Has anyone else had this experience? I took off work early to wait for Comcast after three days with no Internet or Cable. Two of us were in the house with phones all around. Comcast was supposed to arrive between 5 and 7. I called Mom on home phone at 4:57 to say I was three minutes away. The phone worked fine. The Comcast repairman did not arrive at all. When we called, they claimed the dispatch center called at 5:20 p.m. There is no record of that call on our phone but very oddly, when we checked, we found that the phone line that worked fine at 4:57 was down. We called AT&T and they reset it.

Where do I start. Well I recently canceled my service about a month ago and was told I owed a bill of 515 so I made a payment of 250 brought my bill down to 265 so then I canceled so I told the rep being that I canceled am I getting my credit for the month in advance that I pay. He said yes. Well to my disbelief I received a new bill for 367. Even after I canceled. Ladies and gentlemen be aware comcast are rip off artist. If you cancel they will charge you for canceling. Get another provider if you can. It took me about 3 years of service before I realized how much rip offs they were. CANCEL YOUR SERVICE BEFORE IT'S TOO LATE...

Have an issue with Comcast / Xfinity? They have failed me several times. Ripped me off by sending me a Cable box that was used and smelled like a cat had pissed in it. Enough is enough. This might help. So called EXECUTIVE Support could not even help me. Call them at: David, Comcast Executive Support 1-888-736-6711 Ext **.

I had originally contacted Comcast to downgrade my internet because it shot up from $50 a month to $93! I had just lost my job and was explaining how I either need to downgrade or get a better deal or just find another provider that offered a better deal. Which is when the agent offered me a great deal for $114 a month plus taxes and fees, which he assured me numerous times would be less than 125 a month, plus several other extras included in the deal. Because of this I had paid the $250 cancelation fee to DirecTV to move my cable services over. When I received my cable boxes, unbeknownst to me, a tech should have come out to switch the outside cables to Comcast, however, even after asking if that is what needed to happen I was assured it would not! So after setting up my cable boxes they obviously didn't work.

I have been a Comcast customer since 1975 (formerly Highland Video before acquisition). My monthly pricing seemed to steadily increase until I finally called to ask for an explanation. After getting nowhere with their customer service, and continually trying to stop them from trying to upgrade me, I finally told them to simply give me the same basic deal that they advertise on TV. Basic cable, internet and phone (Triple Play). The "Basic package”. I was told that my internet would slow down, I could no longer make long distance phone calls and I would receive a lot less channels for which I replied "FINE".

On 6/3/16 I spoke to Rosemarie. She gave me a promotional rate of $29.99 that would be good until 3/2017. My June bill reflected that price. My July bill was $41.28. I called to check the bill and spoke to a very nice rep. Havran but he was unable to correct the bill. He got his manager Frank extremely rude and told me the reason the bill was higher was because I needed to have Eco billing which is paperless and auto pay. I told him I was never told this by Rosemarie and my neighbor has the same plan and he doesn't have direct auto pay. He said he would give me $10.00 toward my TV account and I said I don't want anything towards that as I get free cable from my maintenance payments through my condo.

Do not sign up for Comcast. Piece of ** with morons and money hungry people who don't know their left and right. Either they are just flat stupid, lazy, or just **. If you cannot seem to know when payments are made and sit on the phone to talk nonsense, then your brain is not functioning... word to the wise is enough.

I have had service with Comcast and Xfinity for just over a month now, and I am honestly shocked at how disorganized and poorly managed this company is. I had to make yet another call today because they screwed up the bill. This is the 11th call I've had to make because of problems with billing, equipment, service etc. and I waited on hold for a supervisor today for 1 1/2 hours. Typical, and aggravating. I calculate I've spent over 14 hours on the phone with them in 30 days.

This has been the worst experience of any cable company I've ever had... The representatives are horrible. Service is a nightmare. This company is criminal to the highest power! It takes months to correct any error! In the meantime they charge outrageous prices while never correcting their own mistakes. Internet speeds are never what they say it is. Customer Service is a nightmare and never if ever address the issues.

Worst customer service I've ever come across. I see why you're recruiting people out of customer service jobs for your company. A few months back, I called to see what it would cost to add STARS onto my account. The representative on the phone told me that it would only increase my TOTAL bill another $3 a month. I thought this was a great deal, and asked SEVERAL times, "How much my total cost would be?" Each time I was told it would only increase my total bill $3. When I finally look at the bill two months later, it's gone up over $25. So I called customer service and spent an hour on the phone. After getting nowhere, except a non-working phone number to a supervisor, I called back for a 4th time. This time I spoke with the first level customer service agent, who told me she could adjust my bill to the amount I was quoted.

I called Comcast to set up a payment to be withdrawn out of my account on 8/5/2016 and they did not take the money out my payment was for 462. On 08/11/2016 my service was cut off. I then called to speak to a manager. They told me they would have to call me back with it. Have yet to get a callback. It is now 6pm. I did call Comcast back at 4pm and ask them why the money was not take out that I had set up for 3 weeks. The guy proceeds to tell me due to the fact that it was NSF which that was incorrect because I have the money sitting in my account from the 25th waiting on them to take it out and like I informed him this is happened on three different occasions and it makes no sense that I have to keep going through this so I need to know how to return the equipment.

This company is appalling. The representatives lie to customers everyday about billing and services they will receive then charge them something completely different on their next billing cycle (evidence below). If that isn't bad enough, they go a step further and berate their OWN customers. My experience: my fiance and myself sign up for double play, two-year contract, and terminate early. We were moving out of our apartment and in with my family, who already has Xfinity, in order to prepare for some future purchases.

After living in Western North Carolina for 3 years having moved from Stuart, FL I bought a condo in Jensen Beach and was forced into Comcast due to the association's contract with them. NIGHTMARE! The worst customer service and product imaginable. They lost my account somehow, billed me twice for the same time frame, billed me when I was on vacation hold, made harassing phone calls to me for payment. All this in spite of me taking 2 hours 20 minutes in line with documents proving my case they Comcast still sent my account to collection.

Comcast has the worst customer service that I have ever had to deal with. Four years ago I had Comcast installed at my home, I immediately started having issues. After calling service and having several different technicians attempt to repair the problems I finally had it disconnected. I thought that after they installed new cable in my neighborhood that I would try Xfinity again and set up an installation appointment. To my surprise (sarcasm) nobody showed up or called. I called to be told that I still had a balance from the last time, but nobody ever notified me of this. I will never give Comcast the opportunity to be my provider again.