Xfinity Cable TV Reviews

Absolutely horrid customer service. I tried chatting to get a response on moving my service... The person could not even understand what I was trying to accomplish. I had to call and then explain it to another 3 other people. Finally, I got a response that told me a tech would come out to my house. Never happened. No callback or follow-up. Tried again today. Once again, the out-of-country customer service group could not help. Tried to call, but got nowhere. I have the transcripts of the reps who kept asking the same questions over and over again. The only reason companies like this are in business is because there are NO alternatives.

Dishonest... Long waits, coax you into contracts. Misleads, if an existing customer, to lower your service. They charge you an ungodly monthly fee. For that service you get the run around and someone you can't understand. Forever... just to frustrate you into giving up. Bad overall system. T.V. blows any way... brainwashing despicable junk to control one's mind. Where's the system where one can order what they choose to view only. Pick and choose channels and without commercials. Oh that's right. Forcing what we see...

I signed up for a YEAR for the internet at $19.99. Now they have jacked up my rate to $24.99. I have called 3 times and talked to their people in Philippines who understand my problem because they are customers too and dance around the issue by asking and telling me stupid things but answer and fix my problem. To top it Comcast wants to do a survey of how happy I am. Comcast has no integrity, liars and do anything to not honor what they agreed when you sign up. If you break the contract they send it for collections and hurt your records for their stealing games and no one cares about it to fix them with a heavy fine for every time they screw a customer.

When will COMCAST keep to their promotional promises? Moved house to a new location but Comcast needs 4 working days to send a tech? What kind of service level is that? Customer service has no option to prioritize services but sign up the next available appointment.

First, Comcast is illegally recording all telephone calls from and to consumers without the customer being informed as required by law. When I have spoken to a security agent at Comcast, he repeatedly told me that there is a disclaimer stating that the conversation may be recorded for training purposes. I told the security agent that this was a blatant lie, yet he continued to spew the message. I have had at least fifty phone calls to Comcast, and not once was there a message of any kind as to recording customers phone calls. I know this is a fact because when I have called (numerous times at least fifty) I asked her or him to review the files. And they have gone back to recordings of my conversations with various agents, and stated exactly what both I and the agent discussed.

I feel impotent toward the experience with this people. First when you need to solve a problem and with all the money they make they send you to India, Indonesia, Pakistan, Mexico even Cuba. I couldn't believe this... They don't know to solve anything and they try to distract you so you get tire or give up and do what they want. They are abusive. They are suppose to tell you where they are talking from and they tell you from Tallahassee, some of them when you ask them how is the weather they say they don't know because they are inside, I told them I didn't know they live there without going out.

If I could have rated no stars, that's what I would have done. My brother and I spent two days, over four hours talking to almost ten people including a supervisor. Not only did they lie about the fact they "don't notate" our account along with the amount we needed to pay to get our services restored they also lied about someone calling us back. The guy that was collecting the payment for us that failed to mention a hidden "collection fee", the fact they also charge to reactivate the account, the amount that was past due for the last couple months which in turn had a remaining balance that carried over for months but they also lied about being able to help us.

I was charged $70 for a pay per view event that I did not order. It was explained to me that some kind of error caused this to be charged. If I wasn't paying close attention to my bill I would have never noticed it. This is not the first time mysterious charges have shown up on my bill, this has happened many times in the past, and I check my bill almost weekly because of it. I also had an issue a while back where they kept sending my cable boxes for no reason and then charging me for them, I received 4 of them in error and they refused to refund the charges for additional boxes. If I had another internet choice in my neighborhood I would go with it in a heartbeat because I have been abused by this company.

I've had a cable line for my entire cul de sac running through the middle of my side and back yards for more than 3 weeks. I've been forced to move this cable NUMEROUS times in order to cut my grass. This cable is nowhere near the utility easement and they DO NOT have my permission to have the cable running through my yard. I've called customer service daily for the past 2 days and have been told that I would receive a call back to inform me when the cable would be moved/buried within an hour. Not surprisingly, I haven't received a single call back from Comcast and the line has not been moved or buried. Additionally, I signified that I would take the customer service survey following my most recent call to customer service. The survey consisted of one question. I was asked about my overall satisfaction but after entering a low score, the survey was terminated... Terminated after one question because of a negative score... Unreal!

I have been using Comcast for a couple years now. I have always had auto-pay set up so I don't have to worry about it. I always do a quick check of the emails I receive monthly from them for "warnings" if there is a problem with payments. I was just charged a late fee on my account for a missed payment. Interesting... I never got an email regarding a missed payment to my email that I had registered on file. I never got an email regarding an expired card. I never got an email that my auto-pay was turned off. (I have all the warning email notifications turned on to make sure I get information about those types of issues.)

Knowing that I will be moving within a two week period, I contacted Comcast to make sure that my services would be transferred to my new address. I had had terrible experience with previous moves. After speaking to four different agents, during this two week period and promises that I would receive a callback, nothing happened until I got so irritated and asked for a supervisor. Of course, no supervisor ever appeared because they do not have supervisors. The staff wings it to see how they can get rid of the customer. I had to threaten them with death in order to get a response. Especially where the HOA supplies the internet and cable connection.

I have been having tiling issues for over a month and still havent been able to get it fixed. I have had 2 service techs and 3 pm techs come. Still have the same problem. Picture keeps breaking up on all channels.

I paid my final bill three weeks ago and there was a $150 Early Termination Fee. I spoke with the lady and told her that I had Comcast at the new place I moved to and I was an authorized user. She looked up the account and said "yes, I can see that. I will credit the account." One week later another phone call from their collections agency stating they did not credit the amount.

They constantly raise pricing. This year a 15% increase and they have no competition here in Southampton. I'd like to know what keeps other companies from offering services here? Also why they can't tell you exactly what the cost will be per month. They claim it all depends on the extra cost of taxes and etc. added on at the end of the bill. Any other service like cellphone will tell you what your cost will be per month for example.

I have had nothing but bad experiences with Comcast. Because of this I simply had an Antenna put on my roof and I'm satisfied with local TV channels. However, I have a disabled brother who watches a lot of TV so I researched the current deals on the web and found 100+ channels for $19.99 a month for twelve months and then $29.99 thereafter. So I ordered this to be installed at my brother's apartment. Then when I read the email Comcast sent with the order details it said it was $34.99 a month after twelve months. So I called and requested my original deal. Instead the guy put me in local channels only for $18 something a month. My brother does not need this because he has a building antenna so there's no reason to pay for this. So I called back a second time and tried to get my original deal back but now the price was $39.99 after twelve months. I had already trashed the email so they wouldn't give me even the $34.99 after 12 months deal.

My bill goes up substantially and my service is the same & lost features included, HD became chargeable. It started at $79.99, went to $98, now it's 149. I had HBO AND THE "BEST" internet speed. I called Corporate for an explanation. A Manager called me and said that my "best" speed”, that I have been charged for is now not the "best speed". Fixed that now my bill is $149.95 for digital preferred double play, I have one box and one remote. I have had it! The price is NOT WORTH IT. THE $149 DOES NOT INCLUDE HBO. I LIVE IN A HYDE PROPERTIES THAT WON'T ALLOW VERIZON IN. I have asked numerous times even gave them a regional manager who would like to meet with them. So I am looking at alternate options, my niece has Roku and Amazon. She has cut her yearly bill in half and she has not had a problem.

I am moving to Florida and trying to get service at our new house. I have visited customer service center twice each time spending hours of time and multiple phone calls without any resolution to start up the new service. The customer representatives at the center or on the phone are unprofessional. Almost looks like someone picked up from the street and put on the job. This type of behavior must be known to the management but due to monopoly in the business and control over the service in south Florida this type of behavior allows the company to stay in business. Top management must be also of the same mindset as I have not seen any moves to improve except using media to cover up their incompetencies. Only corrective action I see is to break up Comcast's monopoly in the business and create competition. One should not forget the good old Bell lab history with the phone service.

I was suppose to get Comcast cable and internet today. They called one time to confirm. Then the tech said he came to my house. He didn't. I have 4 dogs that would let me know if he came to my door. There has to be a better way to contact a customer besides the one and done phone call. It's a shame. This is why people are trying to get rid of cable and invent things like the firestick. Hopefully one day no one will have to have cable to enjoy watching television

I have this cable company for a year now and to be honest I don't understand how people complain so much. On my case I never had trouble to talk to someone in the Xfinity and I had only ONE trouble that they fix and they give me money-back for the day that I could not see my TV, the guy that came were very professional and fix it in less then 15 min. I wish we could take back to where we move but they don't serve that area. I will said that my experience was awesome and, that people sometimes need to take a step back, calm down, be polite and stuff will be resolved. I like Xfinity also because when you change to a channel it goes directly to HP channel and they have so many other program that I enjoyed.

I pay my 95 yr old Nona's bills for her. She lives on less than $900 a month. She had basic cable at 29.99 a month promotion. She watches her soap, Wheel of Fortune, and Jeopardy. Every spring she wants (needs) to watch her Detroit Tiger baseball. Around 9 am-ish, on April 3rd, I called Comcast. A man named Izaak quoted an additional $9.99 to her current price of $29.99 plus taxes. That price was verified 3 times. I had to call Comcast again. FSN channel wasn't on. The young lady I spoke with turned it on and verified price.

My account is was on snowbird in Maryland. I call to change that since my bill was going to go up. 4 calls and each time the bill was different. But I told them each time what I expected for services. An HD charge was still there I asked to be taken off twice, an HBO charge was still on there I asked to be taken off twice and my triple play was quoted as $89.99 but I was charged $99.99. So now I have a previous balance that didn't tell me my snowbird was done until of course the real bill showed up, and extra home visit showed up the second call for porting a number and no one was making an visit because no one is at that house.

I am just writing to complain. Something that I despise doing because I am a very basic and simple person. Easily satisfied. But one thing that gets under my skin and will quickly destroy my trust and confidence in a person or company, is when I am lied to. I do not have the patience or tolerance for lies and I think it is extremely important that you are aware of my experience and I hope it helps in the training and development of your employees.

We attempted to save money and switch from Dish to Comcast for TV. Most of the channels were Hispanic channels plus the DVR only worked on one TV. Unless you pay $9.95 a month for boxes in other rooms. By the time we were done paying for our TV, internet and renting boxes for Wi-Fi and our other TVs we weren't saving any money and the channel lineup was terrible. We went to cancel today. I was the one that set up the TV service. I was then told I didn't have authorization on the account. I am married. We both have authorization on the account. Thankfully my husband was home to cancel the service.

I have not been a Comcast customer for at least 8 years. Almost 4 years ago, my identity was stolen and a fraudulent account was opened under my name in a neighborhood I've never been to, let alone lived in. I had no idea about the account until debt collectors started calling my house several months after service was shut off. I filed a police report then called Comcast to sort it out. They told me I had to fill out a packet of paperwork and send it into their fraud department and it would be taken care of. This is after speaking to several people about the issue and being transferred around on the phone. I sent the packet of paperwork off and things were quiet for several months. Then this week I get an email from Experian that my credit score dropped and I have a new debt showing up on my report. When I looked into it, it was the same Comcast account from before.

Customer service is horrible. I cancelled my cable service and took my equipment back in the beginning of April. The Gentleman at the Comcast Store stated I owed 215.45 and they always bill a month ahead and to look online and in a few days to confirm what I owe. Now Comcast says I owe 411.00. So I call Customer Service and they stated I would still owe for the Month I cancelled and she does not know why they would tell me that. So I have to pay 196.00 for a month that I don't even have service for.

Sanita from Comcast called me today after I contacted the BBB with issues yesterday. Yesterday I spoke with two reps and asked to speak with management. They both hung up on me before helping me with my issue. Today after speaking with Sanita nothing was resolved. Granted my payment was past due to financial hardship. However as I explained to both the reps. from yesterday as well as to Sanita today that my account is not yet in collections. I want to make things right and pay at least half payment of my balance which is $181.00 and I can pay the remaining balance on the 20th. She state that if I cannot pay the full amount of $361.88 my account will go to collections as of tomorrow. I explained over and over that I do not have the funds.

Saturday morning cable guy shows up. I open the gate for him to come into the complex after numerous phone calls. He tells me I need to come out and open the gate as it won't open for him. I go down to the parking lot. He is not at the main gate but the side gate. He walks into my apartment, looks at me and says "I have no idea why I am here. What do I need to do"... then looks at my tv on my wall and says, "I can't hook up cable to it. It needs to be on the floor." I tell him to leave.

This company will still charge you lease fee even though you didn't leased a modem from them. The worst company I have ever dealt with compare to all the companies I had service with. Called three time and was told that the lease charge will be taken off but has never happened. The whole customer service department especially technical support stinks. You don't tell customers something and not follow up with it. Stay away at all cause!

We switched to Comcast from Dish for lower rates despite having very good service with Dish. The Comcast experience has been filled with lost or bad connections, equipment failures and technician mistakes. But the last week has moved me to leave a review: Day one - a technician came to fix a problem with a modem, which he appeared to do by running a new cable. Day two - A technician responding to our neighbor's loss of service discovered that the previous technician fixed our problem by connecting the new cable to our neighbor's port in the cable box. Somehow the second technician, after reconnecting our neighbor, fixed our problem with the use of splitters.

Stay away from Comcast Xfinity. Their service is the equivalent of putting a 3 HP Briggs and Stratton Engine into a Ferrari. "The Future of Awesome" I do not think so guys. Nice try. Perhaps you should get out of the Communications business and open a chain of Pizza Parlors.

I have been with Comcast for 8 years, every couple of years they jack the price 30 or 40 dollars a month until I complain. Then when I have had problems they send out a service tech, who has changed out equipment but evidently do not scan it back in since they show I still have it? I do not. Now all of a sudden they show I owe for an extra month $170.00. I have never missed a payment and have 8 years of receipts to prove it, they try to tell me it's a balance, a balance for what, they cannot tell me that? Comcast is a greedy company full of crooks. Always trying to nickel and diming customers, beware.

It is very frustrating knowing that I spent another hour trying to resolve the "blank screen" error, "cannot connect" error, "disconnect and wait 10 seconds" error, etc again. I can honestly say that I have had 4 service calls and a 5th one scheduled. The technicians say that it is the outside lines, the outside technicians say it is my inside lines. I personally do not care where the lines are located, I would really like everything fixed. I find it very disturbing that they can tell me I have 12 months left in my contract and cannot get out. But miraculously they are allowed to raise the prices because they notified me 30 days in advance of a price increase (even though the service is not as described).

Thinking of opting for Comcast as your internet service provider. PLEASE DON'T!! Huge mistake. As an international student I did not know any better. I opened an account with Comcast in 2015. I moved apartments so I transferred the account and the equipment to my roommate. Couple months later I get a call from Comcast saying that I have an outstanding due of $190 and the charge is due to the equipment not being returned. I call customer service and tried to explain the situation and after a couple of hours of beating my head and opening a ticket and 72 hours wait, I get a call saying that the amount has been waived. Again, 2 months later I get a call from a collection agency saying that there is an overdue amount with Comcast. I followed the whole ** drill of calling, explaining and opening ticket. Honestly, I don't know which is worse their customer service or their internet service.

I looked at the online TV guide schedule on XFINITY on Sunday, April 2, 2017 and saw the Yankees and Tampa Bay game was being telecast on ESPN at 1 pm. I turned on the ESPN channel at 1 pm to find some old rerun of an ESPN special and no live game on. Apparently Comcast has the right to black out Yankee games on ALL channels on their XFINITY system since they weren't able to negotiate a contract last year for the YES network. What a crock of **.

I have just moved to an apartment 7 months ago and have been trying to get Xfinity service every since. However, I have been denied service because the last tenant before me owes a 300 dollar bill. How is that my problem? I have taken them all the paperwork they requested to show I did not live there when the service was used and I am still denied service. This is discrimination and bull. I would rather watch Netflix as to have to deal with such unfairness.

So I am a disabled veteran, who was currently evicted from my apartment on Feb 15th. I returned my Comcast equipment the same day with a 30 day money back guarantee. It is now April 3rd. And still no refund. Even after multiple attempts of inquiring about where my refund is. Now I'm staying in a homeless shelter for disabled veterans. And Comcast will not overnight my refund to me. This is absolutely ridiculous, I've been a customer off and on for over 7 years. They can take my money instantly and they are telling me another 7-10 business days. Which will be at least 2 more weeks. I will NEVER, EVER use Comcast's crooked services ever again.

My cable has been out for three weeks going on four weeks and no one's been out to fix it. I've call multiple times to Comcast and been hung up on by one operator, been disconnected by the automated system after being on hold. Each time I call I'm on the phone for over an hour. I'm actually writing this review while I'm on hold waiting to talk to a supervisor from Comcast and it's already been 1 hour and seventeen minutes of my time trying to get a service appt. The first time I called three weeks ago they had no time slots on the days I was off so they told me someone would contact me to help me and of course a week later no one called me back. So I called again and another hour and a half on the phone they promised me a service person to be at my house the next day Thursday 4 to 6 pm and of course no one came from Comcast.

According to a customer service representative and 2 supervisors, Xfinity/Comcast does not have a hold or cancellation policy for military personnel during deployment. There is a 6 month maximum vacation mode that costs $10/device. Other vendors such as AT&T Wireless allow for services to be placed on hold for free for military personnel. Ironically, the actual cable service was provided to my son in a military barracks. I don't recommend Xfinity/Comcast to any military personnel, it could cost you to get out of a contract if you are deployed. Xfinity/Comcast should be ashamed of this business practice as it relates to our military.

I pay almost $350.00 a month for complete service from Comcast for X-Finity, Business Class High Speed Internet, and Comcast Security for my home. Imagine my anger when I decided to catch up on a couple past episodes of Designated Survivor and it requires us to pay for Episode 13 of Season in order to watch it. The rest are free.

3 techs to my house and 35 phone calls later... still no cable or internet as promised on 3/2/17. If I could get someone else's service out here in the country believe me I would!!! I have dealt with any type of company in my life. One worthless guarantee after the next.

About two weeks ago my cable box stop working with a error message. It took Comcast 2 hrs to get it working but they did. Few weeks later my 2 year old TV went black. I went and bought a new TV and it still did not work right so I went and got a new cable box. TV started working for a month and then went out with same message. When I called Comcast they said it is because they gave me the wrong box. I had a H2 when I should have a H! And it stop working because I was not being billed for the H2. They can get it back on but I would have to pay a extra 19.95 a month for the box that I did not ask for in the first place, they are the ones that gave me wrong box. I said I did not want it, I will get the right box. They said OK but it will cost me to have the box sent to me, this is a bunch of crap.

I have been with Comcast for under a year now and constantly have problems. Unfortunately, they are the only provider for my area. First of all, it is completely overpriced to have decent cable along with 75 mbps wifi, and pay around $175. For this reason, we now have BASIC cable because it is cheaper than not getting cable at all, when we don't really watch it... just need wifi (ridiculous). I now pay around $100 for basic cable and 75 mbps wifi, when the wifi sucks.

Internet is slower than promised and their pay tv service only provides channels that would be free over the air with an external antennae.

I am extremely dissatisfied with Comcast. They have no regard for their customers! I lost my internet service on 3/25/17, having contacted them I was told their next availability for a service technician to come out would be on Sunday, 3/26, between the hours of 5-7 pm. The technician arrived at 6:45 having said that he was aware of the problem, claiming that my wire was cut to assist a new customer in my apartment, and there was nothing he could do. At that point I contacted Comcast and was told that I would receive an escalation ticket for priority service (this means nothing) and that I could expect a technician that night or first thing in the morning.

Recently added triple service in an attempt to save money. I had previous bad experience with Comcast and has sworn off them for that reason. Had gotten internet and second line for work and tried them. Waited for year + to make sure did not have problems again. Signed up for TV and home phone now, and nothing but problems. One box stopped working on TV after less than a month. Went to store to get replacement. Still didn't work. Spent 2 hrs on phone trying to resolve answering same question multiple times. Finally sent tech to fix... 5 minute fix that tech said they could have done over phone. Never attempted. Then the tech went outside to "check the connections." Everything went off. Went outside to ask him if he disconnected. He said he had as something wasn't right... "It should come back in a couple of minutes," and left.

Comcast Infinity has a good pitch sale but thereafter it's all nightmare drama. Initial installment sets the tone of service rendered. This company does not follow through thoroughly with customer satisfaction. Appointments are scheduled and missed. Drop channels, inoperative DVR, recorded shows unavailable for viewing, poor wiring at initial setup, incorrect billing, etc consumer rip off service. The CEO really needs to reevaluate the operation of the business to ensure customers begin to receive the contractual overpriced advertised service many unhappy customers are embracing.

Great product and very reliable. The cost seems to go up without additional service, but the cost is comparable with other similar cable TV companies. Customer service is horrible. Usual wait time is over 1 hour. That is why I left after 10 years.

I have my account set up at Comcast to pull money from my bank account, which is not my preference. Last month, I mistakenly pushed my payment out to them, so inadvertently they received two payments. They applied only one payment to my bill. When I called to correct the situation, they seemed to understand what happened. They said they would apply my overpayment to the next month's bill, that it would be fixed within 24-72 hours and they would communicate by email.

Comcast is the absolute WORST COMPANY EVER!!! I cannot say enough bad things about them. I cannot wait for the day when their monopoly on cable and TV delivery ends. I HATE COMCAST!!! All of a sudden it doesn't work. For no reason. Happens all too often. Overpriced. HATE HATE HATE Comcast. Customer service is terrible as well. Hope you are proud.

Comcast is an awful business. It stinks that they don't have much competition. They set up a date for install and never showed up and my girlfriend took off work to be here and then when they finally came they had the wrong work order and only installed half the hardware and told my girlfriend they would take off the installation off the bill and never did through many phone calls and wasted time. Also when they set up a new installation date for the additional equipment I took off work and no one showed up and they told us that they would take that off the bill because it should have been done the first time and they also added all these fees that should have been included in the regular bundle charges. What a bunch of crooks. They are going to lose my business soon. Thank god I didn't sign up for the 2 year package to save a measly 10 bucks a month.

So it starts with blaming the router companies. They want to sell their modem. I bought the best router in Best Buy and then they started blaming the modem companies. Then they schedule some blah blah service and charge you for extra bucks. Nothing works. The worst internet service in town. I think they are just running in town as they don't have a competitor. Please at least provide some good service. Also try to handle customers as customers.

They are overrated. Comcast pricing is too high, they add extra charges and fees without your knowledge. They call their customers frequently requesting you add additional services. Their internet has connection issues. They need competition to offset the prices.

The packages get more expensive and less product inclusive as the years go by. They play a game of giving you a "deal" when you sign any contract but when it expires, your rates double or even triple. You call - complain - then say you want to cancel and then WOW they find a a new "deal" maybe even less than you paid in the previous deal. The new deal - usually does not match the services or products you had but will still give you some sort of "premium" option, different but not the same. It has become a tiring routine with them. Threats to cancel, they come up with a new "deal"... but rest assure if you do not haggle with them, you will pay the double - triple increase at the end of the "deal".

It's too much money and always trying to nickel and dime me. If I had an option to switch to another carrier I would, but where I live Comcast is it.

I find that the service is reliable and I do not have to worry if my TV programs are available or not. I enjoy the pause feature the most as I can take a break if I need to and come back to where I left off.

Service went out. Four different tech visits, each one criticized Comcast techs. Had to file FCC complaint to get their attention. Was on phone for hours! Complete obfuscation and inept employees! Looking to dump them as soon as I can replace!

Comcast's service is overall ok. The price of services is where they need improvement. Also, that irritating awful 2yr contract in order to get a decent price has got to be eliminated! It's just a ploy to lure in customers then raise prices after you're locked in contract. Then put the blame on equipment & surcharges, etc. Once your contract is up then you really get slammed on cost. So, in one hand you have competitive cable & internet service and in other hand you have terrible cost & obligation requirements. You decide.

After many attempts and failure by Comcast general support, I started to log every single call and activity. I paraphrased every response for one month (approx. 20 calls). Then I sent a 4-page log file to the owner of Comcast, Mr. Roberts. Within minutes I got the problem resolved. I did not have to go through FCC or BBB. The team that came to resolve the problem was very nice. On a second thought, Comcast is good, it all depends on who is answering the phone. Bottom line is log every call and every issue. In this way if it needs to be escalated, you have credible evidence and experience.

When my contract was up I had a conversation with the customer service person and I was clear on one thing. My bill was 192 a month and I was having a hard time affording it. I was at work while talking to her and had to keep it low. The end result is this. My bill went from 192 to just over 200. I did not get any new services and I feel like I was talked into this 2 more years of stressing about the cable bill every month. The cable is in my mother's name, because they moved and gave me the house. So now I really feel stuck. I need wifi, cable is not really that important to me. But 200 dollars a month should come with a little more satisfaction.

Difficulty in having Comcast correct charges; cannot have them fix problem with On Demand feature in spite of repeated requests for service.

I have been a customer of Comcast for a while now, my plan internet & phone neither one gets used much. My plan was 49.99 plus taxes & fees usually 76.08 a month. This month they hit me with a 188.19 bill. I told my other plan expired and now my total bill is 112.00 a month so they stole 76.00 from me. They gave me a 9 dollar credit. CROOKS. Stay away. FYI Comcast wasn't much faster than Verizon.

Started charging me for rental of a modem, when I owned my own modem. Then tried to tell me that I had to return "rental" modem when I canceled service. No amount of arguing could rectify. Finally "something" happened and I wasn't charged for the "rental" unit which I never had! Then was told that billing for "rental" modem was part of bill whether I rented or not, what kind of funny business is that? Really dissatisfied with customer service and billing with your company.

A little rocky when I had to move service, but once we solved that I've been happy with service and support when I need it. Of course, I feel that the charges are way too high, especially since streaming services are so low. I am seriously thinking of going all streaming - just need to put the services together to accommodate my needs.

I really give up on Comcast but I agreed to a two year plan last August to save money. It's almost as if they are trained to steal. My problem started last august when I could not get two channels; no message appeared so called Comcast thinking Something was wrong. The automated system did not tell me that channels were out in my area but switched me to a tech in Columbia. Told him my problems. Tried to fix them by sending info to boxes. Knocked both my HD and standard box out. 2 rounds later after many sent signals to my boxes the HD was working minus two channels but the standard box was fried. Tech said he would send me a box. Told him I needed a standard box as I had two TVs set up one above the other to watch football.

I love Comcast. I have been with them for approx. 20 years and will probably never leave. I tried satellite for a few months, hated it, and switched back. With Comcast I don't get all the interference from the weather or wind and I love the channel line up. Just wish it wasn't so expensive!

They always have outages and never give a warning about outages that they know are going to occur. They charge a arm and a leg always adding or going up on some fees then they act like they don't want to reimburse you for the half day you lose or have no service. Only reason I have them is because it's the only service offered in my area. Can't wait for another service to be offered so I can dumb these losers. Everyone need to get together and file civil suit against this company for robbing people. Need to bring back the good old free antenna days. So mad! I Hate Comcast and its Services with a Passion.

My bill went from $93 to $108. Not too bad. I called and no resolution. We talked about the equipment I had, the rep said if I returned the box it would go down $9.95 but I only have one box which is the one that is included. He never told me I was being charged for an extra box, by looking at the bill is not clear. Now my bill went from 108 to 136.89. That is not acceptable. I called. They said anything else even going down to basic TV or just doing Internet would none more expensive or the same. Then I found out that since 2015 March April. They have been charging me for an extra box. That is almost 24 months 238.00. I wonder how many people they have done that to.

I've had AUTOMATED ANNOUNCEMENT SYSTEM with the automated voice and selection system that is always present, no matter what number you dial. There is no option to simply ask for a customer service rep. Why doesn't Comcast like "Dial 1 for ...", etc.? It took me 10 minutes to get to a voice that understood that my new modem had to be hooked up. Please. For the sanity of others, get rid of the smarmy female voice announcement recordings, and use better options. You're just turning potential customers away.

UNBELIEVABLE! The worst installation EVER! Ran cable across the threshold of our front door. My 87 yr old grandmother tripped over it as did my 4 yr old niece! Called repeatedly to explain that this was extremely dangerous & same ** installation was repeated in my bedroom... but I called get NO ONE to come fix this problem! Customer service ignored all my attempts to schedule an "in house" service man but was more than happy to send someone out when I requested a landline. The repair man had to come anyway, as my wifi stayed in "offline mode" for more than half the time I had it!

I like that they provide all the services, cable, internet access, wifi, phone and security. I have had a few problems with the wifi and internet but they were there for me when repairs had to be made and I must say, their customer service has improved a lot.

Comcast customer service is disgusting. They are rude and incompetent. They told me that I would be able to post date my payment. I come home and my cable is off so I just send them a payment online. I call the next day to cancel. They told me could not. So then they said could get a refund within 7-10 business days. I wait the days then they told me in the notes that someone said they told me I could not. That is horrible to lie like that on customers. The service still and always will be trash.

I left Comcast some years ago because they were inflexible as to what networks I could chose. Everything was bundled and if you wanted certain channels you had to buy ones you didn't want. They have become more flexible. I can get channels I want without buying ones I don't.

Worst company ever! 1 of my cable boxes went out and after waiting a week a technician was sent to my house to fix the problem and I was charged $120 for him coming out to fix it. Mind you I WAS NEVER TOLD ABOUT THE CHARGE TO HAVE SOMEONE COME FIX IT! I called to ask about charges and they refused to remove it even though they failed to tell me about it. I wouldn't recommend these people to my worst enemy!

I was with AT&T and changed to Comcast for a brief time. Service was terrible so I went back to AT&T. Now Comcast refuses to port/route my office number back to AT&T, THEREFORE I AM NOT GETTING CALLS FROM ANYONE USING A PHONE THAT HAS COMCAST AS THEIR PROVIDER!!! We pay a lot in advertising not to get calls. I have called Comcast many times concerning this and they say "You are not a Comcast customer so we cannot help." I have talked to AT&T and they say they (AT&T) control outgoing calls and Comcast is the one controlling the outbound calls of their customers. Which is why Comcast customers cannot reach me. I need help in getting them to route my number back to AT&T so I can get called from Comcast customers. HELP!!! Comcast is a terrible, I am sure this is illegal if not it should be.

Started 10/7/16 & was told triple play was cheaper than double play. Got a package deal and was told $300 visa card after 6 months of service. Got 1st bill last wk of Oct for Nov to Dec with billing date 28th of each month. Got another bill for Oct 7 to Oct 28 but not prorated. The "package deal" is only good on 1 TV. Was told will have to pay extra for other TV's. Other cable company I had for 20 years my "package" was included on all 5 TVs. I only paid extra for DVR & $165 included HBO, Encore & Cinemas channels. Xfinity rates keep going up & channel lineup keeps going down unless you pay extra. Also the Double Play IS cheaper. When moving here all cable had previously been installed. I only needed to pick up boxes yet Xfinity never told me & charged $65 for them to bring out the boxes. The value for Xfinity stinks. I feel my package deal should be for all 3 TVs without extra charges on the other 2 TVs.

Since I have had Comcast, my monthly billing has gone up just about every month. All I have is phone and internet. Now, it is $78.00 and I'm about to stop all, and use my cell for everything.

Like everyone else, I'm tired of being jerked around by Comcast. They continually look for ways of increasing your bills. Had a service outage a couple of months ago that took days to resolve. The field techs couldn't resolve the problem. and their phone representatives lied to me at least twice about appointments that turned out to not exist.

Changed ISP last year and have a better package price for home phone, internet, TV and security monitoring. Same price paying AT&T for first three services. Also, I began having TV issues with AT&T, but Xfinity is very reliable and has beautiful picture.

I have had so many problems with Comcast. They probably have a book of documents on all the unresolved issues and numerous phone calls from me at all hours of the day and night. I was assigned a "specialist" named Jason who always promised me things would get fixed and that I would be monetarily compensated for all the time I was without service. My internet was interrupted on a daily basis. And this went on for over a year. Jason stopped returning my calls. My system was never properly fixed and I was never reimbursed the large amount I was promised. Shame, shame on you Comcast!!

I had Verizon for many years and switched to Comcast because they were less and it was good for a little while. And then Comcast increased my price by 32%, let me repeat that 32%. How many of you received a 32% raise? Who can afford this? DO NOT USE COMCAST AS THEY WILL BLINDSIDE YOU WITH OUTRAGEOUS PRICE INCREASE.

I canceled my Comcast Account on Jan. 2, 2017 and turned in all company equipment at the Comcast Store in Acworth, Ga. The rep in the store was very polite and told me that I was entitled to a refund on my service and that it would be received within 4-6 weeks. When the check was not received I called Comcast 5 times to inquire when my refund would be received. In every case I spoke with a rep who was probably in the Philippines who spoke terrible English and could not provide me with an answer. I then made formal complaints with the Georgia Attorney General's Office and the FCC. I then received a phone call from a Comcast employee named Eric who went over the information with me and told me that a check was mailed to me on Jan 27, 2017 and that he would get back to me. He did everything but accuse me of cashing their check before calling back to state that the check was never cashed.

My 84-year-old mother had no phone and no tv. After many many calls Xfinity promised to make a service call the next day. They never showed up because there was an area outage – surprising since the supervisor I spoke with didn't even know that there was an outage. He also promised to follow up the next day and never did. The next representative promised that another supervisor would call and that he would follow up with a call. This again did not happen. This company should be ashamed!

For the past month I have to call them because my services are down. They always tell me it's because of outages in the area. I understand one or two outages a month, but literally everyday is ridiculous. I am very unsatisfied with paying for such expensive services that don't work when I need them and the company can never do anything to fix it.

Comcast is the WORST cable/internet company I've ever experienced!! They set appointments for installation, stand you up & never notify you. Take deposits & then cancel your order. They are extortionists & they think they got you by the balls because there is so few digital cable companies in South Florida. Every time you call them, prepare to be on the phone with them AT LEAST an hour. SMH. It's an all day affair to deal with them. They straight up lie to you, say they're taking things off your bill & don't. I can't explain how much I can't stand this incompetent company. WORST customer service skills I've ever encountered. Please let there be another digital cable company in South Florida, I will switch in a heartbeat!! Save yourself the trouble & just get a firestick. LOL.

I recently made a payment of $ 152.71 via Comcast's automated phone system a couple of days ago and the payment posted to my bank account. I normally make it a practice to check my accounts on a daily basis and the next morning there was another post for the same amount that was made at 6:30 AM from Comcast. I contacted the bank for a claim and then called Comcast to let them know what happened. They were not helpful at all... Comcast tried to blame the bank for the mishap and told me that I should be talking to them not Comcast.

Last I checked, I'm still not related to the Rockefellers, Gates, or Mr. Trump. These vampires at Comcast will send families to bankruptcy court if given the opportunity! There are no such thing as deals or breaks with these guys, no matter how they instruct their employees to smooth-talk the customers. The monopoly they have in my area is just ridiculous. Something must be done about these pirates. Blockbuster monopolized too and lost. It's time for these guys to go.

In the past year my bill has went up 3 times. I started with a $69.99 package that now cost me around $102 a month. Extremely excessive increase. Not only that but I seem to lose more and more services and channels. My package includes on Demand TV (one of the reasons my bill is so high). I have a crazy work schedule and usually choose to watch my shows on demand because I usually miss them when they first air. This is one reason I went with Comcast Xfinity. This is a service I already pay for!!

Always trying to steal your money. Wrong billing. When claimed (at Xfinity Belmar, Denver), they promise they will remove the extra charge but it keep coming in every bill as previous balance. I'm glad to know I'm not the only one in this situation (see reviews) and hope something will be done to stop this company from stealing.

I have had to constantly call Comcast to fix problems with the pixelation. I can't watch any shows and I'm spending $300 a month. I'm taking time out of my day to talk to them then they send out a guy to fix it and it will work for about a day! I can't take it anymore! Picture quality is a constant issue.

I made an online payment to Comcast. I only hit the make payment button once. When I looked at my bank account they had taken the payment out twice. When I called them first they said I did it and when confronted she finally said they would refund the second payment. Two weeks later it still hasn't been done. They are liars and thieves.

Well like you all are saying "SUCKS". I just got off the phone with a technician and they take you in the loop of diagnostics and give you ** about using their modem. Seriously people! The speed drops at 4 p.m. to nothing and they still stick to their story. Unfortunately, I have no choice because I hate Comcast and AT&T. I am waiting for WAVE to install a cable and I am switching for sure. My friend is using them and they are phenomenal in service and consistent speed at all hours of the day and night. I hope WAVE kicks Comcast and AT&T out of business soon. We need a better company. Just because they were on top all these years cheating their customers doesn't mean it will last forever. Nothing LAST FOREVER!!! Take note!

Since Comcast initiated, a few weeks ago, a "NEW" E-Mail format the service has become horrible. Each day there are periods where it is impossible to get to your e-mail account and when you do get the service popups come stating problems 'server problems' 'not working problems' etc. It has become so sporadic and annoying that paying for such poor service is upsetting. I am not alone with problems since my brother and another friend say they are experiencing the same problems and poor service. To make matters worse the 'new format' itself is horrible and less user-friendly than the old service. Comcast is just horrible ISP.

This is by far the worst company ever!!! The customer service over the phone is the absolute worse. I wanted to start new services at my new apt. I called to see if I owed a balance they told me yes and it was 138.00. Ok so I pay 140.00! And then they say I need to pay a deposit of 100 before they can even start so I did. The following day I wake up and it's cut off! Then I call to ask why and of course I get the run around from 5 different Comcast employees. Ridiculous!!! I'll buy a Fire Stick!!! It's way better.

I was one of the first in my area for the Comcast Triple Play. It was about $90. a month for all three services. Included was the cable modem. First month bill had a charge for cable modem. I called and it was reversed. Second month it was back. Called and it was reversed, but the rep. acted like she was doing me a favor. Third month it was back and the rep. wanted me to fax a copy of my bill before she would credit me. The no modem fee was pre-printed on my invoice, not added on by the salesperson. I got no response from the fax rep., so I tried an email. The email rep. said they were aware of the problem with incorrect billing and she would just give me a credit for the $3. fee times the 12 month contract so I would not have to go thru it each month. All was fine for a short time until Comcast raised the fee to $5. Small dollar amount but it was the principal. I guess I just gave up at that point.

We have been Comcast customers for many many years. All throughout our service we received surprised bills. Most of the time they were able to resolve the issue or find discounts to give us to erase some of the hidden fees. This time they sent a surprise bill with an increase in our services of $40. I called and spoke with a customer service rep and was transferred to a manager. The fees were not taken down. I paid the bill and continued our services. The next month same surprise increased bill. When I called them yet again they couldn't help but told me my contract was up with them. I had just bought a new house and they weren't able to service the area therefore I canceled my services. The customer service rep told me my services would be canceled on the last day of my billing cycle. I agreed to this cancellation. She also informed me I would be receiving a refund of $173.10 for overpaid fees.

Still the same terrible company. Haven't had Comcrap for more than 10 years now but about 8 months ago, we moved to a place where Comcrap was the best option... I thought. Looking back, we should have just stayed where we were. Over the past 4 weeks, there has been 7 - 10 "Service Area Outages". We are averaging an Area Outage every few days now and of course, the 1-800-idiots tell you something different every time you call. After the 15+ hour Area Outage the other day, the Xfinty app said the outage was over, but not for us. The first tech I talked to told me the problem was that our modem was at its "End of Life". Wow! TV and Internet impacted by the unbelievable coincidence that we needed a new modem the same day as an Area Outage!!! So I called back and talked to another tech. Now we supposedly have a wiring problem in our house. Again, what a coincident that the wiring fails on the same day as an Area Outage.

Comcast has been ripping off customers for years and price gouging. But unfortunately our government continues to let them as well as other cable companies get away with it, first off they tax you on every tax known to mankind, their customer service sucks, they are always trying to sell you something instead of helping you resolve issues, and you can never get a straight answer from them. Also forget about being able to get a price that will stay the same because they will always raise it and then tell you that your current price was a promotional price, they are very dishonest and train all their employees to lie, lie, lie. So that tells you about the characters of their employees.

Well I called Comcast of being a 5 year customer. Had a baby in December so I was out of work on FMLA and could not really pay the bill. So now I am in a better position to pay the bill off and turn back on the cable service. I am back at work. So I called and I was passed around to 5 customer representatives and let me tell you, they were all rude but the last one told me while I was explaining myself to "WAIT... STOP..." I could not believe it. While I was speaking he yelled those words to me. They were all rude and could not help me and they all spoke while I was speaking. I am the customer. I could not believe the service today and plus I was on the phone with Comcast for one hour. I could not take it and hung up on the last customer representative.

On February 17 of 2017, I changed my service from Centurylink to Comcast. They were happy to take my money, and following Sunday a "technician" came out to my house. He drilled holes all over the house, only to see that the cable was already there from 2 years ago, when the house was built. He broke one out of four TV's, couldn't install any cable service, nor any HDMI. "I don't know how to do that" was his reply to when I asked what was going on. Now 10 days later and hours and hours with Comcast on the phone, the wires are still hanging out of the walls, I have some decorative holes into the house and within the house, that are never going to be used, but no cable service. If I want this fixed I have to call from my home phone... Who in the last 10 years has one of those?

Please guys read the reviews. PLEASE.

Just notice that Comcast has taken away my discounts and after calling, they inform me my contract is over. My last two contracts started in July or August but now they're going back to when I started service on Feb. 2010. They say my contract started in Feb. 2013. It was 2013 just not in Feb. Don't get anywhere with customer service, barely understand them. No need to argue with these idiots. Last year I turned them in to the FCC over them trying to cheat me on billing. They finally fixed the issue after three months after proving to them they were wrong. They finally called from somewhere in Alabama to get stuff fixed. This company Is the worst I've ever had to deal with and seems to be getting worse.

I have 2 accounts with Comcast at 2 different addresses but the bill comes to me only. From day 1 Comcast lied about what they would charge for installation. It was suppose to be $50.00 but tried to bill me $80.00. I had to fight with them over and over to correct the bill. Then they applied my payment to the wrong act. and tried for months to collect a bill that I had already paid. I had to take 2 hours out of my day to go to the bank and then to their office to show my cancelled check and get my account credited. For that I cancelled my service on 1 of my accounts. Now they're saying I owe them $90+ dollars "the same amount they credited" on my other account. It is a nightmare. DON'T DO BUSINESS WITH COMCAST I'M TELLING YOU!!!

As promised, Comcast, here is my review regarding your services. I just spoke with a customer service representative regarding the most recent charges on my account and inquired as to why I am still not receiving the movie channels that are supposed to be a part of my "Double Play" package. I want to begin by saying that this review rating is not a reflection of the customer service person I spoke with today; my rating of 1-star reflects Comcast's service, or lack thereof.

My complaints are too long to go into detail about. I have logged in over 30 hours on the phone with Comcast since the end of October. From the end of October until December 20th I spent hours on the phone trying to find out why I could not access movies I recorded on my dvr to download on my Samsung Tablet. Got the runaround and was bounced from one person to the next. I was escalated to different levels of tech support. No resolve. Six times was promised a callback by a higher level of tech support. NEVER ONCE did they return a call. Went to Comcast store. They wouldn't help. Said they were not tech support. Told us to go to AT&T because I got my Samsung Tablet there. In two and a half months no one there could figure out what my problem was. So disgusted we cancelled Comcast December 15th. After that we learned Comcast had not properly set the back of our dvr.

I have been trying to move my Comcast services to my new address for almost 4 weeks! I have called numerous times, been told the same thing over and over. Been made promises to by agents, supervisors. I have no choice but to use Comcast in my building, so I have no options. With the number of Comcast complaints, you would think that changes would occur and they would improve their customer service.

I am filing a complaint against Comcast for misrepresentation of services and charges for those services. I signed up with Comcast in May/June of 2013. Had requested wrong package originally, and had to upgrade to next one. 2 years later they decide to take away channels that I had for the last two years without any notification to me whatsoever. So on 1/21/16, I called Comcast to inquire why. Said that the station(s) wanted to be upgraded to the next level… WTH?!!! So in order to watch the channels they took away... I had to upgrade my cable package.

I received bill (billing date, 01/09/17) which showed a new monthly amount due, up from $129.44. The prices/fees had changed to: Adapter, up $2.00, Broadcast TV Fee, up $2.45, Taxes, surcharges and fees, up $.22 (no doubt because other charges increased). I called Comcast, 800-934-6489, 17 Jan. 2017 and spoke to Clay, at 4:14 pm. Line went dead after I gave him my account number so I called back and this time gave my phone number in case we get cut off again.

The few reviews I have read represent everything I'd like to say about Comcast. It's rather surprising that this company makes no effort to make good their poor business relationships with customers. In the past several months I have called this company about the problems with the two devices I picked up. They were not able to fix the problem remotely. They then sent a technician who told me they had not installed a filter to accommodate the new system. However, that was done but I was billed for installation of the equipment I installed myself. When I complained to them they removed the $50 charge. The following month the $50 was carried over as a balance I did not pay.

I've been with Comcast going on three years. From the very beginning I requested the lowest package with internet available. Was quoted a package of $89.99 fees extra. Total bill approx $119.00 mo. What I received was a bill for $165.00 first mo. Thereafter monthly bill has never been lower than $145.00. I'm on the phone with them monthly. Customer Service is the worst I've ever seen anywhere. They're rude, nasty, if they don't want to talk to you, they hang up on you. They've taken away channels and not replaced them. They don't notify me in advance. I've documented the conversations I've had with the reps. As soon as the contract is up I'm discontinuing this idiotic company.

This company is the worst ever I've dealt with! Ever! This morning, I tried to get a no contract plan with these idiots. Their website misleads people into believing that they are no contract plans. Meaning, they don't need your credit to get it. So, the person asked me for my social security number to do a credit check. Supposedly, I owe $700 for equipment that wasn't returned. However, they sent someone to get it when my service was terminated. Then after getting the runaround, I get told in no uncertain terms, "Pay up, or no service." I'm tired of this company lying to customers. Then I get a wiseass young kid on the phone who says, "We didn't get your payment." Guess not. You have people there at your centers who don't speak English well so maybe they pocketed my cash for $500.00. Forget it, I'll get service elsewhere!

Unfortunately my new apts. didn't take AT&T so I had no choice to but to get Comcast. From day 1 it's been hell. Charges on my account that should have not been there. They want me to pay $100+ fees a month just for internet! The " supervisor" said they can beat AT&T, I think not. I paid $54 a month for high-speed internet. I will be breaking my contract. They are trying to get over people with these ridiculous prices!!!

Lucky I even gave 1 star! I HATE HATE Comcast billing. Not the services but the BILLING! TV and internet work fine and have no problems at all. But their billing of services is outrageous. They nickel and dime us customers to death! I have called them so many times to try to fix things with my account and I have been getting different stories all the time. When I'm on the phone trying to talk with them, they talk circles around me and then end up in a TV and internet bundle that's either more money or one that I've never even heard of or seen on their website. Comcast holds us customers accountable for us to pay our bill, why can't we hold Comcast accountable for how they screw up our bill? There's so much crap on it it's so hard to make any sense out of it!

I have NEVER had such a horrible experience dealing with installation in my life. So here's the story. I recently moved and had an appointment all set up at my apartment complex for cable and wifi installation. At my apartment's own fault, they failed to let the technician in as I was at work at the time. The tech agreed to come back later that day, confirming by texting me and calling me buddy. He was unable to complete the install and agreed to come back Saturday. Well, after waking up to a text stating "Morning my lil bear" I immediately contacted Comcast and requested to cancel him from the job as I didn't feel comfortable with him coming back.

I had cable installed in Jan 2017. They told me it would only be $39.99 per month and I would need $100 deposit. On Feb.18 2017 they shut my cable off for no payment. I never received a bill. I called them and they said my bill was over $200. I told them "no it's not. It's only $39.99 and I never received a bill" then they tried to tell me well that covers the rental on my boxes and my cable, internet and taxes. I said "I don't think so. The agreement was for the monthly price of $39 and that included everything" so I told them "take the $39 out of the $100 and send me my money back" then that's when the runaround started and I got no answer.

I signed up for Comcast in March 2015 because I had no choice, nothing else was offered in the area I moved to (previously had Charter and loved it. Comcast take notes). I went to transfer my services in August 2016 to my new apartment and a rep signed me up for a NEW 2 year agreement without my approval instead of just transferring my services. I relocated for work in December 2016 and when I went to cancel my services they said I had an early termination fee. I spent 1 hour in a Comcast store then 1.5 hours on the phone with their so called "customer service representatives." Finally, spoke with a retention manager who noted on my account that I would receive a $150 credit. He told me to call back when I received my final bill of $90.40 so they can issue the credit.

I've received a new modem upgrade and have been trying to have a technician come out to my house to install it. Twice now, the technician was scheduled for the lovely 2 HOUR WINDOW time(s) that they give you (funny, because their commercials says they will work when we are available, but I digress. Twice now, they have no called, no showed. It's inconvenient to take off work when no one shows or gives you a courtesy call to say they're not coming. Seriously Comcast?? Stop with all those commercials about how customer service is your number one priority, because clearly it's not. Also, love that every time you call, you get a CSR that is overseas, can barely understand me and then have to verify my information 72 times before assisting me.

Comcast has got to be the most non-user friendly company in the world and if there was any other service provider in our area, I would NOT be using Comcast!!! EVERYTHING (and every time) takes an act of Congress to accomplish and the company makes arbitrary changes without thinking things thru. My most recent irritation is that I have two service addresses. One month ago, I could see the service details for both addresses from ONE login id and password. Now, I can't because I added internet service to the 2nd address. When I log in, I see the information to only one of the service addresses now and I'm told that there is nothing they can do except to create a totally new login id and password for the second address, including a new EMAIL address.

Comcast has not only refunded me for interrupting my service daily by dropping one monthly bill which is $205.49 to $55.72 for the Triple Play Package, plus Home Security w/24 hour monitoring. I also received $200 in Xfinity Visa Gift Cards and after talking with a Miranda Jesup at the Corporate Office was credited an additional $120 towards my account to pay for my DVR for 12 months. All together that is about $480 in savings from Comcast to me and I really appreciate it. Also, I believe that if you call the right people within Comcast and are respectful you get more accomplished and if you are rude you get nowhere fast

I called Comcast to lower my bill. They offered a 2 year contract at a rate of $89.99 so I agreed because it was $35.00 less per month than what I was paying. 6 months in and my bill is now $144.00 because the promotional period for the DVR and HD has expired. I already had the same equipment on a month to month and it was $125.00. Deceptive marketing and flat out not telling me this would happen. Now I have to pay an early termination fee if I want out. This is why they have a 1 star rating.

I pay a lot of my bills online. Unfortunately, it is sometimes difficult to remember usernames and passwords. Comcast may be the most difficult company to do business with! Here's why...first they have created an impossible email for me, not related to any I have. I have finally fixed that, however that did not take care of my issue. When I try to recover my username and password, they require my account number. Although they ask me for mother's maiden name, social security, etc...that does not suffice, account number is required. I never have this information at hand when I am paying this bill. Gets better - I went online to Comcast's feedback site, where at the top it asks you to login with username and password! I bypassed that and filled out the form, giving my name, address, email, could not help but ask for my account number, to which I did not have.

Unfortunately, I have been a customer of this farce of a corporation since 2009, and I cannot WAIT to switch to DISH or DIRECTV. Shame on me for being the only resident on my street who uses the oppressive corporation known as COMCAST!!! When the installation occurred in 2009, it took the representative approximately nine hours, and, he could not speak English. He sat in my chair, acting as if he was doped up on **. Since that time, Comcast has caused so much stress that I am surprised I am still alive. Their shenanigans starting this year, should be labeled as illegal.

First of all, I made this complaint 01/28/17 and I haven't received a call YET!!! I went to the Baytown Texas office on Garth Road and there were three reps there (another came in from lunch). It was three people ahead of me. I then ask the three reps (that was standing around and talking) could they take my payment. They told me to use the Kiosk to pay (though it was three people ahead of me). Finally during that time, the line became so long, that while talking and laughing with each other, they finally ask, "Can we help someone?". I was at the counter, the lady took my money and made the statement, "It's just going to get cut off again".

Let me start off by saying this, Comcast is way too expensive but the good thing with the service is that they do give their customers time to pay their bill. But last week they said that I owed them $469.00 and they said I have a two past due amounts and I told them there is no way that I have two past due amounts. smh. But I will be letting the service go. They too expensive.

I signed up for service in January 04, 2017 and I have had nothing but problems since. They never came to the appointment dates. Left us waiting for 5 hours. Even the installation was done incorrectly. Now it is February 07, 2017 I receive my first bill for $441.63 and they say I have a past balance when I have only had Comcast for 1 month. After many phone calls, 5 or maybe 6 people no one can help. They repeat themselves over and over. All my time is wasted and total lack of customer service to solve the issue. I am at the point of the highest point of being angry. The customer service is HORRIBLE. They lie all the time. And don't solve the problem. I want to cancel... I have been with them ONLY 1 MONTH AND I WANT OUT.

I have had the WORST experience with COMCAST techs! His presentation was just as awful as his work. Oversized t-shirt, food stains, pants hanging and dirty sneakers!!! Chipped paint off my baseboard, nailed the cable too high from the carpet and put the connector at the top of the steps looking bulgy and unprofessional. He left me with cable clips, pulling up the cable as he watched me, and did nothing to help me nail the clips back to the baseboard. In other words, I did his job and better! I requested a reimbursement for the charge they were charging for this unprofessional, it's not my house, so I don't care, job!! Made me want to cancel my entire subscription!

I am writing because it is important that companies that have a monopoly should be reported when their customer service is bad. I have contacted the Vice Mayor of Alexandria, VA and made him aware of it. I will also file a better business bureau complaint. On Feb 5, 2017 is Super Bowl, Sunday. Comcast had an epic failure for the whole night. Not just a couple of hours, so there was no tv and internet service. You couldn't use the high price service at all. Totally unreliable, which we had better options, they can make a bundle.

A word of caution if you have Comcast, REALLY check your bill each month, they love to charge you for equipment you do not have or have returned. Recently I switched/updated 4 pieces of equipment and returned 3, a month later I saw no change in my bill, and even though I had print outs of my returned equipment, this company informed me, after two calls of approximately 1 hour each, that they would still have to do a search to ID missing equipment. They did not want copies of the slips I got from the store I returned the equipment, just had me read all the serial numbers over the phone, three times. These folks are idiots, no training what-so-ever.

It took a month to set up an account for my father who lives in assisted living in Pompano Beach FL because the last resident left an unpaid balance. It did not matter that I was trying to open a new account. Comcast first put the account under the assisted living director's name, then my father's name instead of my name. However, all the bills came to California, under my name.

XFINITY GAVE ME NOTHING BUT RUNAROUNDS. I signed up for service in January not sure what date to be exact. The tech went out there to install my service but was unsuccessful due to having "UNDERGROUND WIRING OR CONSTRUCTION ISSUES". They set a date for the team to go out there and repair what was needed on 1/31/2017 and then again on 2/2/2017. On 2/2/2017 they were not able to do anything about the underground construction because they needed by neighbor's consent to get under their driveway. If they knew this way beforehand they could have told me and I would have been present at the time with a letter of granted permission from my neighbor. They would not go back the same day until another 10 days. Making a new customer wait 3 to 4 weeks for this is unacceptable.I cancelled my service and I'm waiting 15 days for my deposit to be refunded...

Horrible service, substandard equipment and the worst customer service I've ever experienced! I pay over $220 per month for X1 services that on a daily basis are not available. Every day is something new, today I opened the guide scrolled to select a channel and clicked enter. After several minutes of trying to load the channel I received the infamous xrexxxxx error! Experiencing difficulty accessing channel try later! For god sakes it's CBS. I can get that with an antenna! Tried another channel, NBC and got the same error. After several tries the system rebooted automatically which took 10 minutes and I lost all recordings during reboot.

Service is Horrible. The rating option should be zero. All I want to say is filing a complaint here is great. But sending a BBB report will get their attention as an organization. Those reports go to Brian **. Comcast customer service is the worst. But when you call corporate you think you will get some resolution. NOT. I have been dealing with a billing issue since 11/25/16. And still not resolved. My bill was paid in full but they find an old bill from years ago that was paid and the bank verified that. I will send a BBB report daily, weekly, monthly until I am satisfied as a consumer NO EXCEPTIONS!

I gave them 3 stars for the quality internet service package I have now. It is excellent and streams with very little issues, which is a good thing considering I have no other options, as there are no any competitors in my area. I also have a middle school, high school and college student at home. I cancelled Xfinity Triple Pay tv subscription, as I only paid it to keep up on the very few shows I watch. It was a no brainer to disconnect and began streaming. The few shows I do watch are being done this way with "no problems" Great TV through Roku and my son's Xbox 360. I have Crackle a free service, netflix/hulu together less than 25$ a month. I am going to try Sling for a few months as AMC the walking dead is streamed live on it. If I don't like it I will ditch it, and keep what I have. No contracts or made up packages that are forced down your throat, so you can do that.

It is no secret that employees of Comcast who answer calls are off-shore and difficult to understand. At best, they repeat over and over how much they want to help. Why is it necessary to supply social security numbers when seeking help for a problem with Comcast equipment? SS numbers are NOT supposed to be used for any kind of identification and should not be a requisite for getting help with faulty equipment. Why should I have to dismantle my cabinet in order to obtain the serial number(s) on the Comcast box supplied and installed by them? Is Comcast just trying to skirt issues with their equipment and frustrate their customers? It would certainly seem so. If there were an alternate where I live, I would definitely switch providers.

Xfinity increases their fees and place limits to their service. Which is not part of the original contract and they call it policy changes. The consumer has no options because they are locked in a binding contract. Most consumers are not equipped to deal with the legal aspect of this situation which gives them an unfair advantage. To make it worse their service is not as advertised.

When I first got my service I had the $119 package which I thought would include most fees and taxes. Well I checked my bill statement and I had accumulated $13 for taxes and fees and I was cool with that but then I scroll on down and it's another taxes and fees which included a sports fee, a franchise fee, a broadcast fee and so on and after that I called Xfinity to go down to a lower level and the representative gone tell me that some of my family members may be upset that some of their channels will be missing and I politely told her that I don't care about them being upset because I'm the one paying the cable bill ANYWAY.

Comcast frustration -- Comcast was issuing pop-ups during the fall regarding getting HD service. I ignored the pop-ups and eventually called and complained about the annoyance. Well, recently, received a postcard giving me no option to keep what I had. Being a non-techie, I had to find assistance to "activate" the new box. It did not activate and was told to go to a Comcast store. What an inconvenience! And yes, we were activated. We received a new box and I now have no HD... just a blurry TV mode. Why am I bothering with cable? Where I can get an antennae? I would like to know how Comcast has the nerve to put pressure on people. They are a powerhouse who owns us price-wise and service-wise. We play by their rules with no consideration.

Troubles setting up service after a move. I recently moved and prepared for the move by letting Comcast know I was going to a new address. I completed their "change of address" form on their website ("xfinity.com/moving") and got a confirmation email letting me know everything was good to go. This email did not go to my preferred email address (@gmail.com) but instead went to Comcast's email (@comcast.net). Of note, I have had past issues, so to prevent any problems, I had them turn on my service a day earlier (Jan 27th) than I would be there to ensure I would have working internet once I arrived.

So I'm a huge gamer and this is 100% the worst internet I have ever seen in my life. It is so bad to the point I'm not able to play because I time out or I lag so bad that it's too hard to even try to play it. Always times out. FIOS is 100% better. If you want internet that does not time out then please don't get this internet.

I signed up for service in December 2016 and I have had nothing but problems since. My On-Demand service has never worked and they canceled appointment dates without my knowledge. Even my original installation appointment was canceled without my knowledge and I took days off for that. Now it is January 25, 2017 and after many phone calls, 5 or maybe 6 techs have come here, 2 supervisors, 4 replacement X1 boxes, complete wire replacement from the Tap box to the house. Many broken promises and numerous tickets closed without correcting the problem, tickets never re-opened, numerous chat calls, this month alone 3 days taken off from work, 3 weekends wasted and total lack of customer service to solve the issue.

I have been billed for a piece of equipment that had been returned ($2.50) over a year ago. I got a letter from Comcast 6/16 saying I need to provide proof of return; I returned copies of the UPS receipt to the address shown on that letter. Today, the person I spoke with told me I should have faxed it in. THERE IS NO FAX NUMBER shown on that letter, nor a telephone number. I am now supposed to pay an additional 10 bucks for voice activation. HUH? I am so sick and tired of Comcast nickel and diming me... there has got to be better service out there somewhere. For a "communication" company, they definitely fall short of the mark when it comes to knowledgeable employees/customer service/billing procedures. Getting out the two tin cans and a billy goat to hang them on. Cannot be worse than Comcast.

I have been a loyal customer with Xfinity/Comcast for 3 years now, they are the absolute worse decision you could possibly make. They demand their money but when it comes to customer service and repairs they suck. They also know you have no recourse against them and therefore they do not feel the need to satisfy their customers or treat them as human beings. Find anyone else but these people. Beware of anything from Comcast/Xfinity, they are fish crap on the bottom of the pond. Don't give them a single dime of your money. Don't be fooled as I was. I hate them with a passion.

On Dec.2 2016 I noticed Comcast had taken two payments from my bank account. They were only authorized to take one payment so I called Comcast. The lady on the phone stated I should contact my bank to get a refund because their process takes much longer. So I called my banking institution and they told me that the merchant was required to give the refund. So here I am calling Comcast again so they issued a ticket and told me it would take a week. No problem. I received a new bill Dec.19 stating I now owe 495.00 which was sticker shock obviously considering my bill is always paid. So I called and spoke with them yet again the gentlemen explained they had put the amount of the refund back on the bill. He then told me it would take 3-5 days to fix so I paid my bill Jan.4 and to my surprise mid January got another outrageous bill.

I waited a week for an appointment with Comcast and they did not show up!! Called next day and they said they did show and call!! Liars!! Two of us were here from 3-next morning!! To reschedule I have to wait another week!! I am coming from verizon so I am used to having the best!! Now it's clear why Verizon is the better choice! Better cable, better internet, better channels!! And customer service is excellent from Verizon!! Comcast thinks they own you!! I'm not done with them yet!! They are going to regret knowing me. That I can promise!! They leave a handicapped /disabled man without cable for over two weeks!! So all you Comcast customers do me and yourself a favor -- make the switch to Verizon!! I promise you will not be disappointed!! They actually have a real customer service dept!! UNLIKE COMCAST!!

The Xfinity TV remote has a "voice" option. You say what you're looking for and are supposedly given related information. Half the time, the stupid remote doesn't understand me, despite speaking slowly and clearly. Tonight I asked several times for "occult movies". It didn't know what "occult" meant. I then asked for "witch movie" and got, "I'm sorry, I don't use that kind of language!" Freaking seriously? It not only heard "witch" as **, it LECTURED ME? All KINDS of ** adult movies are on Xfinity, movies I wasn't looking for, and I get critiques over my presumed choice of "language"? Repeated request resulted in the feature being disabled for a time. This has happened before too, it thinks you're swearing and freezes or disables you. Totally nuts. Ready for a change.

Terrible customer service. This company is a joke. We have been without cable or internet for 2 weeks. Every time I call they say they will be here the next day and no one shows up. I'm so tired of dealing with these people. I will be canceling my services and letting everyone I know about this experience. Don't trust them they will just tell you what they want and don't care about the customer. I'm switching to Directv.

45 minute "chat" with Comcast service. Billing increased of 10%, with no explanation. Bottom line: To maintain my current service cost, I would have to "downgrade" my equipment (cable TV and Internet) - even though there was no equipment or service change in over 10 years. An apparent "scam" to upgrade service; if they had said, "we increased our fee", there would have been no problem (other than my shopping for a competitor). But, it was "my" fault for using "HD" service (which I've had since God made Adam).

TV and internet went down. Called Comcast number of times. They kept saying my router was bad. I had to insist that the TV does not respond either. First I was told, lot of neighborhood was affected and it would be fixed soon. When it was not got completely different answers. Then one of the reps indicated a tech would show up next day. When no tech showed up, we were told a lot of our neighborhood was affected and will be fixed by afternoon. When that did not happen and I called again, I was told only our house was affected and a tech would come 2 days later. I work from home and this affects my work and pay. Was indicated I have no choice but wait. Have to see if a tech will ever showup 2 days from now. Horrible service, but no choice due to monopoly.

We have been Comcast customers for years, for some reason. Recently, I took in three DVRs to get the "new and improved" X1 DVRs because we lost access to some of the high-def channels. Had to wait in line (no surprise) and traded 3 for 3. I specifically asked if they were the self-install kits, he said yes. They were not. Only one was a DVR, the other two were companion sets. Checking our account online, two of the old DVRs hadn't been removed from the account even though I had a receipt. Went back to Comcast. Stood in line again. The rep took the bag to the back, had me sign for more equipment (guess what they weren't). We are charged more than $250 a month for cable that doesn't work that well; for On Demand that freezes continuously.

On Thanksgiving one of my cable boxes went out and I called Comcast. They said they would need to send a tech out to change out the box. I shared with them that I could change out the box but they said it would be ok. In December, I received a $50.00 charge for the service. The customer representative never said there would be a charge. I called and the Comcast representative said he would refund me the $50.00 since this was not explained to me and the next time I had a tech out it would cost me $50.00.

There is a lot of slick talking when they are promoting their deals, they talk you into a two year deal but after one year they jump the bill in my case from $127.32 a month to $156.47 and if you want to cancel they hit you with a $120 fee. If you call in they tell you that's the best deal you can get. If you get your own modem you can lower the bill by $10. And a $7 dollar for a broadcast tv fee!!? I can use my att and it doesn't cost me a cent for 60 channels! I left another co. for this co. after talking to a very polite young man but all this stuff they offer is very misleading and I think should be investigated! It's too bad companies like this have to be so greedy and underhanded.

As of 1/1/17 Comcast raised the Digital Adapter Fee by $2, also the Broadcast TV Fee by $2, Regional Sports Fee by $2, and the Franchise Fee by .31 cents. Once again they are passing the fees on to the customer instead of tightening their fat salaries at the top. I am seriously considering canceling my service now!

I could write a 500 page book and still not adequately cover every negative experience with Comcast. Suffice to say this company has zero interest in customer service, integrity or improving their customer service. We've had an account for nearly twenty years -- ever since they came to our community. Things were reasonable for the first fifteen or so years, but approximately five years ago we began having issues with service - both Internet and TV. Comcast has sent numerous technicians to our home but the majority have lacked the knowledge or skill to address the complex problems affecting our services. After multiple complaints to Corporate, the Company finally assigned someone they call a Senior Corporate Agent - yeah, a glorified telephone support agent who has done little more than insult us.

21 month ago I spoke with Xfinity/Comcast Customer Service Representative in regards new service for cable and internet. Base on the Customer Service Representative information I agreed to a 24 month agreement for cable/internet at a fix service fee plus taxes. After the 30 days probation, Xfinity/Comcast have been trying to change my contract by increasing services fees. I see now I was misled into signing or entering into a contract by the customer service representative of Xfinity/Comcast.

They overcharge-double charge - change your rate plans - charge for services you don't have - debit without consent - charge you when equipment fails. They are the worst company I have ever dealt with - and wait until you call customer service - The Philippines very fun to deal with. A scam - government should close them down NOW.

I was promised a fixed 2-year bill by the Comcast representative. The lady ensured me the monthly fee would not change. They raised my bill $35. This isn't acceptable. I will be canceling my service as soon as my contract is up. Comcast is such a terrible company. It's really unethical how they change your bill after they lock you into a specific fee.

Okay, $$ aside... I recently moved from Oregon to So Cal. Wouldn't you think there would be some great cable and internet service in So Cal? NO. Comcast has Xfinity, with their voice activated remote, extensive On Demand service, and every room DVR. Their internet was great. Rarely a problem with any of their services, and in spite of the negative reviews, anytime I had to call them, they were all over any issue. I have a different service now, and I pay about the same price. The service isn't even close to Comcast. PLEASE expand to my area, Comcast!

I was happy with Comcast in the beginning. I am living off of 620.00 a month. I have a very limited budget. I got a plan with all the channels I wanted at a price I could afford, 89.99 for two years. I am still under contract with them. At the end of 2016 Comcast decided to take away some of my channels. One of my most favorite religious channels was taken away when I am under a two year contract. They should not be allowed to change anything until after the contract expires! I called Comcast to complain. They would not give my religious channel and the other channels back so I filed a complaint with the BBB. After I did that Corporate Comcast called me. I explained to them that it is not fair to take channels away that I signed up for at the beginning of my contract; that was the main reason that I signed up for the contract!!

They have really bad management and customer service. I ordered $49.99 package which includes 25 Mbps internet and some basic channels. Firstly, when I test my internet speed it was too slow and then I connected to their customer service. The agent told me my plan only includes 3 Mbps internet and he tried to give me new deal with same price. I didn't accept it at that time and go to their store. Supervisor man told me agent already change my plan to another and billed to me $100 dollars. I was really shocked and I had record and paper print what their agent said at that time but supervisor tried to blame me. I told them to change.

My service was suppose to start at my home on December 20, 2016. However today is January 12, 2017 and my services are still not working. I have had 13 techs come to my home and still my services are not working. When I call into Comcast they are rude and uncaring that my services are not working. And all they tell me is that "We will credit you 3.29 per day." I am so upset and really feel like no one at Comcast could care less that my services are not working. And needless to say they charge more than anyone else does and my services don't even work.

Recently, I was induced to switch my internet service from AT&T to Comcast. For a combined fee, I was supposed to receive upgraded internet and XFinity television service at a price only slightly higher than I was paying for cable alone. The "improved" TV experience was exactly the same channels with simply more awkward controls. There was no upgrade. It was a downgrade. And when I experienced a failure of service, it turned out that it was a faulty (likely repurposed) cable that they'd installed 3 months earlier and which I hadn't touched since installation. The internet service was even worse. It would slow down and occasionally stop every day.

I have been a customer of Comcast since 1999. Their billing department seems unable to correctly send a monthly statement and their customer service is unable to explain why the monthly bills are consistently different. They try to give a good speech, but never answer the question. I am canceling my service with them and will never deal with them again. Comcast should be embarrassed with the caliber of people that represent their company.

The service is great, but customer service, tech support, even corp sucks. I signed up for a 24 month agreement. When my agreement was supposed to end I called and asked what was my date for my agreement to end. I received 3 different answers from 6 different people. I asked for a supervisor which I never heard back from them. So I e-mailed corporate. They reached out the next day and said they would look into my problem. Few days later they called back. I missed the call. I tried to reach them several times left voice mails etc. Still no reply. My bill... went from $180 to $280. My contract... went from 24 to 36 to 54 months but no one can tell me why. To cancel my service they want to charge me an addition $90... I don't understand.

I was a Comcast Customer for almost 3 years. For those 3 years, I had many issues with them. The first one was that they were charging HBO services in my account, even when I didn't add that service to begin with. Second, they offered me a better plan on the phone and they set a price, I agreed with the plan but when it was time to make the first payment of the new plan, what they charged on the account was much more higher than the price we agreed with.

It's getting so I literally dread the end of the month because I know I will be stuck on the phone with Comcast, fighting about my bill. Yes, it's something new every month. I would've given them the boot long ago, but of course they have a monopoly in my area, so we are patiently waiting for our lease to expire so we can choose a different cable service.

Com-Crap Cable Service. I chose to make a payment in a different method this time, so I call to follow up with their company regarding that payment. Went through the prompts to get an nice customer service person that I could understand this time. She notified me that we have a new account #. Well where did that number come from because we had no knowledge of it.

THIS HAS BEEN THE MOST FRUSTRATING THING I HAVE EVER HAD IN MY LIFE!!! NEVER WILL I EVER COMCAST AGAIN. Got the basic package that was supposed to be $39.99. With all their hidden fees that comes out to $54/month. With all late fee payment and extra convenience payment fees my bill averaged over $100/month. They charge you BS convenience fees of $5.99 to pay your bill on the phone. Then if you want to dispute a charge you have to just pay all the extra BS fees first to get your service reactivated (another $6 fee) then a late payment fee because I got fed up with the phone system after fighting to speak to a manager for two hours.

Comcast is hiking up prices. Said it's been 2 years and it has not been. They have done this before to us. Customer service person was not kind, and not helpful. They lied about our "contract' being up and billed us more than $50 higher. They continue to raise prices without warning. I then tried using the message service/chat on their website. Would not help me downgrade, only upgrade. Only gave me the number for cust service, which was not helpful in the first place.

We have been a Comcast Xfinity customer for a year now. We recently had a move and Xfinity customer service had confirmed our move on Dec 30 2016 to our new home. On 30th we got a call that they did not have a technician in the area to come and set it up. They said that they will find out and call back in 15 Min. After I made multiple calls and got the same answer that they will call back in 15 min. I ended up by having my appointment set for Jan 2nd with no one informing me. I spend the entire holiday with no internet and Cable. We were ok with it.

This company is horrible!!! If I had an option of 0 stars that's what I would've selected. Not only have we dealt with yoyo-ing bills and crappy excuses why each month the bill increases our internet connection is deplorable! It has been almost 2 years of dealing with this awful service and every time there is an issue they never can resolve it right away. Unfortunately my complex is contracted with them so we have no other options. The phone technicians are pointless. They keep you on the phone for hours and end up needing to send a technician to your home which you will have to wait days before anyone can come out. This company has jeopardized my work from home occupation due to its lack of customer service care. I would never deal with or recommend this company to anyone EVER!!!

I have taken Comcast plan "Internet Pro plus with HBO". In this plan they clearly mentioned 100 MBPS internet speed but in actual I got only 25 MBPS speed. After checking the speed When I called Comcast customer service agent that "I am getting very low speed but in plan you mentioned 100 MBPS" he immediately replied to me that "sir if you want 100 MBPS you need to pay 10 more USD every month." I said "then why you mentioned 100 MBPS in your plan," but he is constitutionally repeating same thing again and again - "sir you have to pay 10 more USD." I am really frustrate with the reply and do not know how to deal with this situation.

We have a house in Florida where Comcast has a near monopoly. We had tenants who left our house and we tried to restore our previous service and had to go in person (stand in long line) at Comcast to get a DVR box. It worked for 2 days and then stopped. Total of 5 hours on 2 different days and multiple representatives spoken to, including managers. They all said conflicting things about why the DVR was not working.

After diligently paying $80.00 per month for nine months for cable and internet service, Comcast abruptly raised my bill by $7.00 per month in hidden fees. I have closed the account. The "broadcast TV fee" is already a scam to start with, and it rose from $3.75 to $6.50. The remainder of the increase was other random fees that required careful dissection of my bill for me to determine which ones and how much.

I pay over $90 a month for speeds of up to 120 Mbps but lately when using wireless connection on my laptop it would sometime take up to 5 minutes for a page to load. When looking at the internet connection I can see where it would go down to around 30 Mbps. When I call and complain about the problem, Comcast would do something to make it work for a day or 2 then it would go back to the same problem. It's obvious they are controlling and limiting the amount of data I can use. I can't believe how they can get away with ripping people off.

Comcast sent out a subcontractor to install my cable in my new house. The contractor came out, plugged in five cable boxes, and never hooked them up to any televisions. I had to do it all myself. During the process of the contractor plugging in these cable boxes he managed to knock over a stack of Sheetrock that was being used to redo one of my bedrooms. When he knocked them over it fell on my electric fireplace breaking it. The fireplace fell on my 11 year old son who was laying on the floor playing on his Nintendo ds. The contractor never asked if my son was okay. Instead my son got out from under the fireplace and asked the Comcast contractor if he was okay as the contractor swept the broken pieces of my fireplace under the rest of the fireplace and told us the lights on the cable box would stop blinking and he left never saying anything about the broken fireplace.

I had Comcast on AutoPay and trusted that I was being charged for the services I subscribed for. Turned out they secretly sneaked in a $15/month surcharge for additional service that I never requested and had been charging that extra amount without confirmation. When I called them they just cancelled it for upcoming months and didn't credit past 6 months. Also told me it's my fault to not actively checking my bill.

I paid my last month's bill, today I got the new bill, it was double. They never received last month's payment. I faxed them proof I paid it, they called back and said they can't find it... I went to the place I paid it at. (And have paid it there many times.) It shows Comcast received it, still Comcast won't do anything and says I still owe it, not too pleased.

My Mother (Barbara) has Alzheimer's and is currently living in a memory care facility. As her son and legal power of attorney, I have made numerous attempts to discontinue her service with Comcast. These include both telephone and online chat support calls. Her equipment was returned 11/08/2016. This has been confirmed by the UPS tracking number and every person at Comcast I have contacted. However they continue to bill her. They refuse to add a POA to the account without showing up in person at a sales office. Normally, this would not be a problem, however the nearest one is 100+ miles away from me.

I am starting to think a bunch of monkeys could do their job at Comcast better than the employees. I called last week with a complaint about my cable freezing and they told me I was not eligible for a free upgrade. I still do not understand how that works. How are you not eligible for something that is free. But anyway they told me they would send me new cable boxes and when I receive them help them up activate them and return the old ones to the UPS store and they would ship them back. So I did everything exactly as they said. We get our bill and it is $252 because they are charging us for 6 cable boxes whenever we just returned 3+. Had three new ones sent to us. Now we are being charged for 6 when we only have 3.

I was simply having a slow internet issue. On my first call, I was passed around to 3 different agents, one of whom was convinced my account was someone else's and the other lied about which department they were transferring me to. On the third transfer, call was dropped. Called again, and again was passed around 3 times, each agent simply rebooting the modem over and over again. On the fifth round of reboots, which I could have done myself, I just asked if I should take it in to exchange it, and they realized I probably should. Worse customer service I have ever experienced.

In November I received my bill. It had increased and I asked why. I was told I would now be charged for my hd box, which I was not before. I was told she would revert the bill back to the original previous amount for 12 months. I would have to pay this month’s bill but in December I would have the correct amount billed. When I got December bill, it is even higher! I called and was told the raise was due to their costs raising plus I would have to now pay for the hd box and the computer would no longer let them waive the fee even after being told previously that it was waived for 12 months. I am at a loss! My social security went up .03% but the rise was absorbed by Medicare. I need some help!

Comcast is the worst company I have ever had to deal with. They do not care if they fix your service or not because they know you have to use them since there isn't any other provider(s) out there!!! I am considering getting a lawyer to sue them for their inability to fix connection issues on outside lines from where I live. Why aren't there more providers out there... Comcast is a monopoly and there is no competition!!! Where is the government to fix this problem!!!

I never subscribed to Comcast. Never Ever. But a collection agency calls me that I had subscribed to their service at ** in Jersey City New Jersey. I never lived at Grand Street in New Jersey ever. The collection agency says to file a Police report and whole length of procedure to get it out from my Credit Report. I am planning to sue Comcast and the Collection Agency if I see this in my Credit Report.

This got to be one of the worst businesses I've dealt with. I paid my bill in full on November 16, 2016. On December 17, 2016, they decided to suspend my service without a letter, courtesy phone call or email. I've been a Comcast customer for over six years and the only thing they cared about was money. I explained to them that it was only two weeks in the month of December and they disconnected me without any notice. They have no loyalty to their customers and when I called customer service, they couldn't speak proper English and they didn't care if they lost me as a customer or not.

In addition to on-going email problems, received a sudden $23 increase in monthly fees without explanation. Was told by LiveChat technician that I requested an upgrade which I didn't. Unable to reach any of the phone numbers given (kept getting message "office is closed" in spite of being called during business hours!). Wasted two days trying to resolve. Finally filed a complaint with the FCC. The worst customer service I have ever encountered!!!

I moved from Seattle to Portland and was in temporary housing in Portland until I could find a new home. I asked to pause my service as Comcast service was provided in temporary housing. I was told by Comcast that is not possible unless they pause it for my previous home and would not let the new buyer get service until my service is back. So, I transferred my service to temporary housing and when I found a house, I did another request to transfer service to my new home and provided them the address. They said no problem and then when I moved, the tech showed up and said that they couldn't help me as Comcast hasn't run cable or fiber to the neighborhood yet.

When we moved our package was to be 139.00 a month. A little while later our bill was 222.00. They hit you with multiple fees for crap that was supposed to be included in the package. This place is ridiculous! No wonder why they were fined millions of dollars for overbilling. Hope someone starts looking into them on a monthly basis.

Comcast has really pissed me off for the last time. I had my service transferred in September to my new address. When I moved into my new place I had a tech from Comcast come out and hook the cable up for me. I was advised at that time that I was only being charged $50.00 for an installation price and then my first bill it was $50.00 plus $99.00. I was very angry for one the tech could have told me that. For two I should not have been charged $50.00 plus and $99.00. I called from that point on in regards to charges and the service. On top of all that my 3rd son stepped on a nail that the tech left and stuck his foot. I then after noticed that every time that we watch tv it would freeze or to the point that we could not even watch tv in that room. It was impossible. I called for 4 months straight in regards to the tv and the channels that in some rooms we could get and in others it states that we do not have the channel.

DO NOT SIGN UP WITH COMCAST... SPARE YOUR MENTAL STATE AND BLOOD PRESSURE. MANAGER ARE SO UNPROFESSIONAL not to mention regular employees. If you think you deal with their rude behavior, good luck. I will take every measure to terminate my service with this company and never again return or even consider them in the future. I was planning to install their service in my home but after this past experience, no thank you. I would rather watch basic TV than to have Comcast as a cable company, not to mention their crazy prices for immature customer service.

Tried calling Comcast Customer service at 800 934 6489 to lower my mothers bill which has sky rocketed to $157.00. I called 4 times and when requesting downgrade service I get disconnected every time but if you select new service you get right thru but they can't help you. I can't believe this company gets away with this. We are going to be cancelling all Comcast services now when all we wanted was a different plan!

Tried Comcast twice in the last 6 years and had trouble with it within the first 72 hours each time and canceled the contracts. It took a good deal of time to get this accomplished both times and requires going through their "Customer Retention" people and returning the equipment 20 miles away. A few days ago decided to try adding TV again, as they offered a 12-month deal for both internet and TV for $89.99. I told the rep I wanted only a 12-month contract, which he said was possible. By the end of adding this up, the cost was $125/month for their "starter" TV to be added to my existing internet during this 12-month contract. At the end of the conversation, I verified that the cost was for a TWELVE MONTH CONTRACT and was told that was correct.

This is the second time Comcast has screwed me over... It all started back in July I was having trouble with one of my boxes. So I took the box to the office at Campcreek... the box they gave me didn't work with my tv. So I call Xfinity they set up a free in home support. Then no call and no show. I called in and Xfinity set up another in home support appointment. The tech determined that the box was no good then told me the only box he had with him was a dvr box. I told him I would except the dvr box if I wouldn't be charged extra the tech not to worry I will not be charged extra for the box.Then I received a bill charging me an extra $10 (got credit) I informed Xfinity of what went on with the tech and the box. Xfinity shipped me another box that didn't work with my tv that was supposed to be free shipping. However I was billed $49.99 (called and got credit).

I called to inquire on their services and little did I know they would use my information in a negative way. The customer service rep asked for my personal information and while on hold the call disconnected. I decided to wait until after the Holiday's to call them back. Well, I was at work a few days later and I received a phone call from a Tech stating he was at my house to install the my services, WHAT SERVICES?! I did not order any services through them.

I've been a paying Comcast customer for ten years now. At least every six months something goes wrong with the service. Their customer service hotline is deplorable. They charged my account for HD for two months without even giving me the service! Their phone representatives are by far the worst, and their technicians aren't close behind. The reps on their customer service hotline treat you like a number and they play hot potato with you, constantly switching you to "our manager" or "our technician".

I moved to a community few months ago and sadly they told me that I was obligated to use Comcast. I used to use AT&T and it was the best, no problem with either my TV or internet service. I started to use Xfinity and the On Demand service is so limited, I set up for recording my favorites shows and when I get home ready to watch guess what??? Nothing was recorded!!! The channels does not have any sequence or logic, for example channel 7 is the 432??? Really!!! Plus is really, really expensive. If you want to have services with channels that you actually want to watch, if you get the cheap package include a bunch of channel that nobody ever watch!!!

We relocated to another apt and was blatantly lied to by Ricardo ** (who is the Comcast contact person of Lex Waterfront Apts) in Washington DC. Leasing Dept of Lex Waterfront directed us to contact Roberto ** for pricing etc on Comcast services. We asked Ricardo ** what the cost and process would be since we were comparing to go with Comcast OR another cable company, if we transferred from our old apt to the new apt at Lex Waterfront, and Ricardo ** stated we would pay nothing and it would be completely free since we are relocating and that he would 'take care of it'. Roberto ** sent Demonte (Comcast technician) because the apt never had Comcast before and therefore needed a technician to come out and do something with the wire behind the cable panel. Demonte came by the weekend after and broke the panel box in our new place, and the panel has been dangling off the wall ever since.

I called to have my service cut back because my bill was approaching $200/mo. I very carefully said, "I want you disconnect everything but the internet and I want this to be a short call. Will you allow me to do that?" And of course the poor support person offered me several other options to which I replied, "Do you not understand? I don't want anything but internet..." and, of course, that was followed with "Why why why? blah blah blah." So finally I was allowed to have only internet for $79/mo. Then 2 days later I received not one but two calls asking why I had cut my service back. I told them to stop calling and they did.

Used Comcast for 20 years, put up with the increasing prices until they hit $211/month. Called to cancel and was cajoled into keeping with a PROMISE of no price increases for 2 years and a new price of 161.00. After one year the price jumped back up, I called and was told I was on a 2 year contract, not a 2 year price guarantee. Liars, Liars, I referenced my notes, referred to named individuals to no avail. I decided to quit after the next 12 months and now have Fios, just as fast, easier to use, have two DVRs instead of one AND only pay $99/month with a written price guarantee for two years. Xfinity lies and will always lie, they are instructed to say anything to keep you from dropping and justify their lies by surreptitious emails sent months later informing you that you are under price contract for 12 months, usage contract for 24. If you don't read the fine print in your junk email, they got you. But LIE to your face.

I received a phone call and email within just few hours of sending a complaint email to Charlie **. I came across this email address from a different forum which encouraged customers to contact Mr. ** for issues. I was very impressed that my concern was acknowledged right away. Finally I felt like I was being heard!

Recently my cable box began acting peculiarly. I called Comcast and they said the box needed to be replaced and that it would require a service visit but no charge if the box was not operating properly. The technician who replaced the cable box indicated that the box was used when it was installed and should never have been installed in the first place. The entire service visit lasted 20 minutes with the tech installing a new cable box. When I asked if there would be a service charge, he indicated that, since the cable box was defective, there would be no charge. This month my COMCAST bill indicated a service charge of $50 to replace their defective cable box. When I called to complain, the company representative kept saying that I had agreed to the service fee (NOT TRUE) and that I had requested a change in the cable box even though the one that was in place was defective (this charge is absolutely false).

Comcast had to rebrand because their overall consumer ratings were so poor. Well Xfinity (Comcast's rebranding entity) has proven to be no better. In fact it's the same pile of... well we all know what Comcast was. Let me list just a few of my top complaints about the lack of promises that Xfinity misrepresents; first the outages of service. The same problem as with Comcast and they can't even blame it on the weather. Next, their On Demand. Sure you can have free viewing of every horrible TV show ever made but try and watch any of the top ten series from the beginning and you will have to pay for a subscription or purchase the earlier seasons on top of your monthly rip off. Then if you do watch a series on their on demand, it will be assured riddled with commercials, and not different commercials, the same ones, over and over each commercial break.