Xfinity Cable TV Reviews

Comcast should be held to provide quality services to their customers but they don't care about their customers. Their service is poor, you're paying for outdated movies and slow internet connection even when you upgrade you still get lousy programs. I was paying over $200.00 a month and getting movies that have been on basic channels for years. I dropped down to a lower plan and it's still the same movies and slow internet service.

Comcast hires inexperienced overseas representatives. Every time I call to answer a question or problems they don't understand, and do not speak good English. Have to call several times to get my problem taken care of. I then figure it out for myself. Their rates are very high, thinking about cutting it down. The representatives do not fully explain charges, when we call for a service call charge me 60.00 and did not specify there was a charged. 2 phone calls later and 3 hours of my time they finally removed it.

I have had Comcast for over 24 years and it keeps going up and up. The value I receive is no different than when I paid $120.00 a month compared to the $165.00 I am paying now. I was offered a deal of $130.00 a month in December and I took it only to be told in February I had the deal which is the $165.00. If I didn't have a 95 yr old mother and a 79 yr old husband with dementia I would cancel the phone and the boxes.

Well, my cable provider workers are all helpful & respectful to all my needs. All of the questions that I ever ask were answered with a smile. Nothing bad to say.

I have had this cable company for twenty five plus years, not because they are great, but for lack of a better choice. I'm charged high definition fees with old wiring.

The first company Bright House who was transfer to spectrum; however, I have a package of three and work fantastic. I rarely have had a problem with the service or customer service.

My experience is okay but my issue is the service cost way too much. Have looked into alternative cable service, they don't provide all the channels I look at without charging more for certain packages, and I like to look at live tv daily, (Roku and the Firestick).

Subscription prices are way too expensive! The services provided are not competitive, the outages are way too frequent and there is never a credit applied to the customer's account!

Comcast Cable Service has poor response to problems with speed of download and data usage, very hard to get help and charges for data that I did not use. Next step for me is to call FTC and make a complaint since I can't seem to get anywhere with the problem.

Ever since the beginning with Comcast they messed up our installation. Didn't bring the right amount of equipment and when they had to come back they charged us for a tech fee when it was their fault that they didn't bring the right equipment. Also my girlfriend took off of work when they were supposed to show up for an appointment and they never showed and also I did the same thing and they never showed. Then the bill just kept getting higher and higher and we canceled and now they still can't get the bill rate they charge us way more and they're supposed to and we don't even understand all the charges. I will never get Comcast Xfinity ever again. I don't know how that smart business to make your customers angry and upset with you to the point that they don't ever want to come back.

Customer support has always been very helpful when contacted about anything. Their representatives have always been concerned about the service I get using my computer, phone or watching TV.

Very pleased with the Comcast Cable products. Really impressed that they also have a home security package. Also like that they are always improving, like voice command. The only problem I have with them is too costly.

Their charges are outrageous, $250/month! We have the bundle, cable, Internet and phone. I had to contact them several times because of terrible Internet service and they finally admitted that they were using Verizon lines! They installed boosters, etc. but the so-called high speed is sluggish and constantly freezes!

I pay for 2 boxes and one of the boxes has trouble picking up some of the channels at times. It would seem to me if you pay for two then you should get the same service on both of them.

Comcast recent data cap of 1tb is terrible. Spike TV is considered a sports package. The cost to rent equipment is too high. Service itself is great, but everything from billing, bogus fees, awful customer service, high bills for basics are terrible. Where I live DSL is not an option for they only have 768k dn 256k up in the city. Comcast has a monopoly where I live. Satellite is okay, Dish was better, then Direct. If I had a different cable provider I would switch!

The service is good but you have to pay a ton for it. They are greatly overpriced but I have no choice because Hillsborough has no other provider in my area.

I am writing this review after paying my $455 Comcast bill today. I called Comcast at least 10 times trying to get to bottom of my big bill -- every time I talked to someone I got a different explanation. I even went into a store and spoke to 2 different reps in a 15 minute period and I got 2 different balances and explanations about the balance amounts. I asked that they send me an itemized bill, I got a bill that said pay $455 -- that's it! I even spoke to a manager named Candace who promised to check into my bill and call me back in 3 days at 1:30pm -- it NEVER happened.

On 5/23/2017, I signed up for internet service with Comcast. I paid a $50 deposit to forgo a credit check, as I did not want the inquiry reflected on my report. Due to the extremely subpar quality of service, I elected to cancel service one week later, 5/30/2017. My account was officially closed on 6/13/2017 at the end of the billing cycle. This all falls within Comcast's own 30 day money back guarantee, as I have been repeatedly told by numerous Reps of their organization, and that I will be receiving the $50 deposit I paid in the form of a check in 5-6 weeks, via US Mail. All Comcast equipment has been returned to them.

Customer Service with Comcast/Xfinity was excellent up until a few weeks ago when I called in to cancel my account. I was told to cancel on September 16, 2017 to not to have to pay next month's bill because the billing starts on the 17th of each month. She said my account was cancelled and transferred me to the loyalty department so I could find out what to do with my modem. I returned my modem on September 16. I received a bill today and called and spoke with someone in the cancellation department named "Shay" (I will be surprised if this is her real name). When I tried to explain the cancellation situation, she kept talking over me, was rude, and said I would have to pay a termination fee.

The tech you sent me on 9/18/2017 at my appointment time from 3-5 pm. Arrived on time and did a great job reconnecting all my services back on after Hurricane Irma. Did not leave until I was completely satisfied with his work... Comcast sure needs more techs like him... He is a valuable asset to Comcast... I wish only that I could remember his name... for that I apologize! If you need to contact me send me an email so I may properly give you the address and phone number in order to have this tech/employee receive the correct thanks for a well done job.

They claim they quoted you a rate for 24 month and jack your rate up 100%. Can prove you agreed to it, can't produce any documents. This is fraud at best. I have extremely unreliable service. I have to use them because of our condominium association selected them. However the citizens are taking action before the city council to get them thrown out of Park Ridge. They are horrible and deceitful in their business and sales practices. Don't waste complaining - they don't care. And strange with TONS of complaints with the BBB - mysteriously BBB gives them an A. BBB is losing credibility. I have wasted over 40 hours trying to get this resolved - impossible to deal with irrational employees. I did leave a complaint on their website but again they don't care. It's a monopoly on the service. We have no cable competitor - we have satellite but that is not a competitor for internet access.

Comcast TV is beyond reprehensible in its delivery of services. It's your worst nightmare. The channels they provide us with are probably negotiated. As such we have no adequate selection. Any merited channels are routinely dropped. Outsourced customer support offers no support, only aggravation. Since customer support is dominated by the ill-informed and the apathetic. They are devious - friendly - while they put you on indefinite hold to seek advice from a non-technical "technician". A hold is nothing short of a hang up. Upgrades are thinly disguised downgrades. Unless you enjoy a lit up remote. Now that's an upgrade!

ABSOLUTELY the WORST customer service I have ever received. Used their customer portal to set up our move. Selected a date, and install window, and confirmed. Installer never showed. Tried to login to the portal, "page cannot be found". Called Comcast, was transferred four times... Spoke to all four agents in detail about our issue. At no time did ANYONE apologize. It's also important to note that each time I was transferred I had to revalidate my account information. Last transfer was to the "movers" department. This rep was cocky and rude. I was frustrated and shared that with him. He called me hostile... Must be a catchword they use to protect themselves. Then he indicated he could not speak to me any further, because the account was in husband's name and wasn't going to lose his job over my dissatisfaction.

Comcast is best known for its over-priced, intermittent services, its blatantly false advertising and it despicable customer care (wow, thanks Comcast for that whopping $20 credit to reimburse me for losing an entire day of work waiting for a tech who never showed). Its reputation as being the worst company on the planet is well deserved. I am here to tell you that Comcast continues its reign as the worst company bar none, evidence of which was on full display during Hurricane Irma.

Comcast is the worst and most expensive cable provider. Their practices are aimed only at baiting you into high rates and then making them even higher. Then you can't even contact someone to make it right so it continues and goes higher. Horrible!

I switched from Dish Network because our service was unreliable. Well Comcast is just as unreliable!! Their equipment is constantly malfunctioning, their service is crap, their customer service is non-existent... just a disaster. Oh and they change your bill constantly without any notice or explanation. Call 1 (immediately after install) the DVR doesn't record 5 things like advertised. Well after 4 reps and 3 hours on the phone turns out tech installed wrong boxes. So I have to wait for the same idiot to come to bring me new boxes. I make sure everything works.

I have two Xfinity accounts. One at our primary residence and one at a secondary residence. We changed our primary residence and moved the service with us maintaining two services. When I paid my bills, however, the money was still going into my dead account. Our services were disconnected due to lack of payment even though I was paying my bills. I spoke with customer service for over two hours to address the issue. They informed me that I had a $459.24 balance on the dead account that needed to be transferred to the new account. They put the paperwork in for the and created a ticket and reactivated my account. Two weeks later, the account was disconnected again due to lack of payment. I had to call Comcast back and discuss the ticket with them. They could not find the ticket but did find the additional balance that needed transferred and created another ticket.

Bought a new home in 2013 and wanted cable service. Comcast wasn't available (it was a brand new home that has just been built) so I decided to wait. My neighbor down the street went with a satellite company. They sent out their installer who told him there were no cable hook ups in the house and he had have an electrician come out and drill holes in the attic and install hook ups in each room. Cost him hundreds of dollars.

These people just do not care, I told them that we are senior citizens and on fixed income and they said, "The increase for your account still stands," we paid them with withdrawal out of bank every month never late. They do not care.

Since moving into my new home a month ago and switching to Comcast, our cable service goes out several times a week consistently. We are continuously having to reboot our system on a frequent basis. The Comcast Xfinity service is expensive and unreliable. The customer service is horrible and usually takes multiple calls to get anything resolved. Comcast is known for its horrible services, I am now finding out, and I'm surprised that something has not been done to correct their bad reputation. It doesn't help that there are not many options for consumers and that they have practically monopolized the industry here in South Florida. AT&T is the other option and is not available in most areas.

I have been a client for 20 years. We had a storm here in Hollywood FL. It been 5 days and we still have no cable. We are a senior community with no other way of entertainment. We should be a priority. I have not seen a Comcast truck at all. I'm very upset.

My service was randomly cut off while I was on vacation. The first time I called I was told it was cut off due to inactivity. Naturally since it was 5 pm on a Friday I was told I had to go into their service center to get it fixed which was closing before I would get there. After getting irritated and asking for an explanation as to why I would need to go into the service center I was put on hold and told that I now need to speak to Sales, but put on hold again, then 'Oh sorry, there's no one available.'

I called Comcast Xfinity to get a quote for internet and TV for home this week. A quote by email was requested. A quote is not an order for new service but try telling that to Comcast! Customer quotes are not binding with Comcast. A quote is an estimate of costs for said services for order requirements requested. Comcast Xfinity has a 3rd party call center waiting in India when I ring them. On the first day I call Comcast, Ryan from India says my quote does not qualify for any deals they have right now and Ryan is unable to email me his estimate. On the second day I call Comcast again to try again to get an email estimate and qualify for the deals they have for new customers. This time, I get another person from India who takes my order and tells me my estimate will be emailed in the form of new order. I agree to the order after getting a cost estimate amount that we will be paying each month at 12 noon.

My family has used Comcast service for about 9 years now thus do qualify as royal customers given that there are other options in the area now. I have been using automatic billing where the monthly bill is charged to my account each month on a set date, late last month I noticed that my bill had hiked from $132 to $161 with no notice, I thus cancelled the automatic billing so I can get an explanation as to why the hike.

Me and my two roommates attempted to get internet through them. Their (TWO!) modems that they sent us were dysfunctional, and when we tried to get a technician to fix them, we were charged $60! This is a garbage service and I will STRONGLY dissuade my friends and family from EVER using their services. AVOID COMCAST LIKE THE LITERAL PLAGUE.

Complaint about Comcast. We have had Comcast for many years and have always paid our bill on time. The bill keeps going up and up. Last month when I went to pay my bill it was almost $50.00 more. I called and they told me that my plan had expired. And I had to have a new plan or pay the higher price. (This is the way they force you into agreeing to a long time plan and if you leave before they will hit your credit report for it.) I told the girl that I don’t do the move channels, sport channels, r rated channels, or Spanish channels, I don’t need phone service or security. I just wanted basic tv and I want the internet. I was told that I had to stick with a package deal in order to get a good price (I could not just get basic tv and internet) and that I had to go with a 2 year contract. I said I don’t want a 2 year contract. She (they are not in the US) said what was on her computer screen only showed that I can get it for $177.18 but it had to be for 2 years.

I changed my plan because it kept going up! Then I noticed I was being charged a modem rental when I owned my own modem. I had taken my modem into an Xfinity store to prove that it was not one of theirs. The representative told me she took care of it and that I would receive a credit for all the months of being charged this rental. Not only have I not received a credit; I have not even received the "new" billing price. It is like I am still paying for all of the triple play crap that was never any good to begin with. I have called four times to get this straight and each time am promised it will be taken care of. Today, the representative just hung up on me!!! Comcast is terrible. My recommendation after being a customer for over 20 years... DON'T!!!

I have been with Comcast for many years and recently included my telephone number. The most frustrating company in the world. I was told that my bill would only increase by $4.00 and my first bill was $25.00 more and my second bill was $40.00 more. I have been trying to correct the problem for one month and now they tell me my social security number is incorrect and I have to go to the local office to talk with them. I am not sure why such a large company is so incompetent. Service is terrible. The last time I had a repair person here he sat in his truck for 20 minutes before even coming into my house. I had to go out and get him. We definitely need more competition so that possibly one company could provide good professional service. Comcast should be ashamed to operate a company so poorly.

I recently wrote a letter to the BBB and The FCC in reference to poor customer service I am currently experiencing because of No calls, no show with the service technicians. I called Comcast Call Center Customer Service, and also the corporate office with my complaints. Was promised a follow-up callback and no called back. And if anyone called by, I felt I was getting the runaround.

I called Xfinity wanting to order the Triple Play. It was the $114.99 plan with no commitment and the price would stay the same for 24 months. Right away the sale person wanted to give me a better deal if I went with a commitment. She reminded me that I could cancel in the first 30 days if I didn't like the service. I told her I wanted the no commitment $114.99 plan. I asked for the complete price it was going to cost me a month. It came to $134.99 before service charge and taxes. So much for the $114.99. I'll go with Fios for $80.

It's like my time is worth nothing to Comcast. They transfer me overseas, a child with a sing-song voice who doesn't understand a word of English jerks me around for 12 minutes, 38 seconds and then transfers me to a supervisor. After asking me my name, my address, etc she still can't figure out which account is mine. Reason, I have three older accounts I can't get them to close out & she doesn't speak English. After asking my address three different time, she asks me my address again. What a waste of time. And the real problem is with my billing, they changed my service before my new bill came out but they still insist I pay for service that I no longer have. New billing period begins 08/29, service was changed before that. But I am still being billed for older more expensive service.

In 2014 I canceled my Comcast service and when I return my equipment I was due a refund. I was moving to another state where Comcast service is not offered. I got the check but never cashed it and then lost the check. In 2016 I found the check again and then lost it again. So I went to the Comcast office in person and ask them if they could re-issue this check. They said their system did not go back far enough and I would need the check number to verify this outstanding check and to help them look it up. Since the check was lost I couldn't provide them the number.

Comcast rewired my condo building with digital wiring. Their brilliant plan included bringing the wiring into each unit, stringing it along the ceiling, down door frames, and across baseboards to get to the TV outlet. Isn't it interesting that cable companies were more advanced in the 1980's when they placed the wiring above ceilings and in walls? I took the day off work and explained to the technician I wanted the wires fished to the TV outlet and he told me there would be a charge for doing so and a special technician would have to come out. I googled Comcast to get an 800 customer support number to arrange for the special technician. Comcast's website provides no 800 number and only provides you with the choice of having customer service call you back or connecting to an online chat.

I have had nothing but problems with Comcast service. I have the bundle package, and at least twice a month minimum my internet service goes out. The other problem is my connection speed drops multiple times a month where I have to send a reset signal to my modem or call customer service. I call customer service and it is the same result. They get it up and running for the moment, and then back to the same old issues.

As a consumer who researches reviews to make good purchasing decisions, I want to share my experience so others like myself may do the same. I purchased cable/internet service about a month ago and have yet to have a day I'm not having problems with the signal. It took 2 techs to come out and decide that a complete rewire was needed. The 3rd tech who did the complete rewire apparently did it wrong because a 4th tech had to come out and readjust what he installed and replace the splitter. Since then I've still had signal problems despite calling customer service numerous times who constantly reassured me that this time the problem will be fixed.

Comcast today I had a problem with my modem. Talk to Comcast customer service tried to fix my internet service by phone after many attempts, they told me they could not find the modem signal. And they could not do anything else and offered me the option of sending a technician to review the model, and I told them that if they sent it and asked them if there was going to be a charge, and they told me that they would not hold any charges for that my internet service is through the school. A week later I receive my bill and I have a charge of 60 dollars. Again I call the customer service of Comcast and I ask why they are charging me 60 dollars and they tell me that because I accept that a technician came to my house to change the modem, then I told them that with the person who speaks he told me that the service did not hold any charge.

I have had problems for some time. Could not get anywhere with Comcast so I filed a complaint with the Better Business Bureau. I got a call from corporate. I thought my problems would be fixed. A supervisor came out and found the main line was broken, He told me to my face they would be out to fix it on the 7th of August 2017.

We recently moved from North Alabama to South Florida, and needed to set up new cable and internet services with Xfinity/Comcast. I set the appt up to have services installed on move in day. There was an issue with the equipment being sent 2 weeks earlier to our new place, and the account was activated as well, so we were being billed for 2 weeks of service that we weren't using. I called their customer service department and explained what happened. They not only apologized profusely for the mistake, they credited our account for the 2 weeks we were charged and gave us 3 months’ worth of free movie channels. We've been very pleased and have had zero issues with our services.

Unfortunately I have no positive feedback for this business, only negative. They fleece their customers... They offer one package and then, without notification, the fees change. This happens all the time. You can't lock in a special price even when you agree to a 1-2 year contract because they up the fees or add in fees whenever they want. They put the onus on the customer to check their billing for mistakes every month and alert them if there is an error in billing. However, if you don't notice or check within a specific timeframe, they will not credit you back. It's very bad business practice.

COMCAST: Don't count on it!! Our TV recordings were not showing well - lots of garbled voice & view. My husband went to Comcast, our provider, to look into it. They gave him the newest recording box, which they said should fix the problem - it did not, & ON TOP OF THAT, we lost all of our recordings with no way to get them back.

Comcast is by far the absolute worst. Literally every time I call for a minor issue such as fast forward, pause, rewind not working on my box, they make things worse. Remote doesn't work now, they reset my box and now have picture but no sound and now yet again just like EVERY other time I have to call with a minor issue, they make the problem worse and have to send out a technician. This will now be the 5th time in 3 months for different reasons.

They just keep trying to connect me with the wireless gateway people and they don't pick up. They won't give me the direct number for them either (My fault they gave it to me once and I lost it.) My Xfinity landline keeps dropping me and they can't hear me through my horrible reception Sprint cell phone. Why is there a monopoly on these services? I've been on the phone for hours and hours. I just renewed in May and I've had nothing but trouble since. First I got a bad DVR and spent hours on the phone and they ended up sending a tech who immediately knew it was an "older model that shouldn't even be given out". He changed it and all good.

I have been a Comcast customer for many years. I travel in my job thus I request to reduce the package in my absence. It initially worked. However, since September 2015 I have been away from my apartment not using any of the services. Informed Comcast, called several times spoke to a senior executive who promised to address the issue promise "immediate" action. Nothing has happened. Comcast was aware that I have moved out of apartment due to a flood rehabilitation and too many overseas travel. It is obvious if they check the records. These services have not been used at all. Unfortunately, my bank that handles all my payments continued to automatically pay for the full package. Thus I have paid Comcast more than 2300 dollars for unused services.

After 3 trouble visits, almost a full day's worth of waiting, and still no supervisor call back. Annoyed? FED UP. Tech support lies, there is no real customer service. Just excuses. Any other business would find it impossible to operate like this! Where is the FCC an ICC? Comcast obviously operates as the oldest profession.

Salesperson told me package included a DVR - it did not and the company won't honor the promise used to get me to sign up for their cable. I have called customer service several times and was told by supervisors that they would honor that original promise BUT they never do. Sorry I left my other provider. I thought their service was bad but this is much worse. I would never recommend anyone believe anything their people say over the phone.

2 weeks have passed since Xfinity was notified of downed main cables through the neighborhood. They were here with a crew early on and pulled down the Edison lines, blacked out the area and left. Came back one more time and looked around and left. Had 4 technician visits since then, to tell me it was not a line to the house issue but a hard line down - masters of the obvious. Have no commitment of resolution as of Aug 23, 2017, yet the lines lay across the middle of my back yard. Maybe online complaints will get the attention of the proper associates - who knows.

Faulty cable box surged during a movie that I was watching and ruined my TV by frying the hdmi ports. Comcast won't be able to troubleshoot situation for at least two days. They just better take responsibly for the damages that were caused by their equipment failure and not give me a runaround.

If I could rate this company a zero, I would do so. We have had problems with our cable service for two years. After calling several times a week, getting new cable boxes and having technicians come out, we finally have good reception (today at least). However they have lied repeatedly, sending technicians out and telling us there would be no charge if the issue wasn't inside our home or due to our own equipment. Last month a technician came out (with the assurance, there would be no charge if the problem wasn't in our house). He found water in the box outside where the cable runs from the pole to our home. He fixed the problem and we've had good reception since. However, they charged us a $60 service fee. I called and after much heated discussion was told a ticket would be submitted to request a credit.

Comcast raised bill with NO explanation again. This time I call their Customer Service number, 18003346489, and as a current customer I'm instructed to press 2. When I do recording says they are dedicated to sales only [DISH sales???] and recording hangs up. How can they not have a customer service number? How can they raise my bill over and over with no notification? How do they stay in business? What a dinosaur... So to be extinct as choices are growing out there.

I have been a Comcast customer for years and played the game of calling each year or two to cancel and lower my outrageous bills that kept going up and up! Now I cancel my service because I am moving to another state and staying with friends until I find a house or condo and don't have any cable or Internet service in my name! They want $200.00 for breaking my contract? Never knew I had a contract with them?

Comcast keeps charging me $9.95 for an extra digital converter that they insisted belonged to my flat screen which is a Smart TV... And then charged me for 2 and sometimes 3 digital adapters and I buy a package that includes HD - and I only have 2 televisions? This continues going on over 3 years! They keep promising to review - the overcharges of minimum of at least $576? - But no resolve in sight?

Please, Please, Please do yourself a favor and don't become a Comcast customer (THEY SUCK IN ALL AREAS). They billed me for two months when I only had service for one month which they forget to tell me about and be ready to pay an arm and a leg to watch some channels because a low package is not for anyone who loves good tv from good channels. if you have a issue with your bill you can not speak to any one in charge. You will have to chat online where any lies told sounds truthful. This service is really bad and unless bills and money is no inconvenience to you leave them alone. I now have Dish network and they are the best. Bill has been the same amount every month and no more than $80.00.

I have put an unauthorized contract when I transferred my account from Florida to Minneapolis. When I moved to NYC and ask my service to be transferred to NYC. Comcast does not have service in NYC and I had to cancel my service with Comcast. I was told by your call centers many that everything has taken care of. I receive $30 refunds and then my balance is zero then I receives a bill for $66.05. I give many good reviews and I know I have not been told the truth. The call center is a separate company and has no authority to solve the problem. Is there a way to complain to Comcast or Xfinity?

I've had or have been associated with Comcast for over 12 years! I'm moving again and I've never had a problem until now with terminating or transferring my service. ALL types of lies and phone call disconnection at every point. No one could track my last call. Always had to repeat myself whenever I called back! By far the WORST phone system trying to get to a customer service rep! When I finally got to speak to someone they confirmed that NONE OF OUR INFORMATION REGARDING SCHEDULED TERMINATION WAS IN THE SYSTEM. Then they tell me that I would have to pay early termination fees for a package that I NEVER AGREED TO! I WILL NEVER, EVER USE COMCAST AGAIN!

I had service with Xfinity since 2013. Throughout the years I had several problems with customer service giving me different prices, different services and my bill changing without knowledge. Today was my last straw, after being transferred 3 separate times, I finally was able to cancel my cable, I needed just internet. The customer service representative gave me pricing for three different options which I chose the first one for $54.95 a month. He then transferred me to another person to cancel the cable side. That person then told me my new bill would be $89.95 a month for just internet. I stated "That's not what I was told my pricing would be" and she stated that I would not be able to get that pricing because I was already a prior customer. Then stated I am in a 12-month promotional package to where I cannot terminate services without a fee, I stated I never got into a promotional service or contract.

While I was working out of state, my wife set up service with Comcast/xfinity. 1.) After the install and start of service Comcast added a $5.95 in home service warranty that was never ordered or asked for... we live in a rental, no need. 2.) During the install the guy that came out to the apt. told my wife that we couldn't use our wireless router and required to rent their wireless router that was exactly the same as ours... $10/month. 3.) Over charged us on our bill, and spent hours talking to the Philippines, Guatemala, Pakistan... and was told it was all straightened out and a new bill would be sent. Got a call from a collection agency, then got another bill from Comcast for the same amount. NEVER USE THIS COMPANY - THEY ARE RIP-OFFS AND DON'T CARE THAT YOU KNOW IT!

Comcast like other companies does not want the government in their business and have people that their entire job is to deal with people that complain to the Better Business Bureau. Also note there is a spot on the BBB's site to upload your bill and show how they manipulate their charges monthly. (Google search for: Better Business Bureau Philadelphia). Note: I believe when one company has a monopoly over communication (Comcast / "CONVICT-CAST") free speech is lost. Comcast has no right to treat us with such little regard and the government needs to know that unfair business practices (randomly raising monthly prices, providing poor or no service) is just not ok.

I have had Comcast services for 4+ years. We were located at a different storefront until the end of September last year. Due to the economics in our area we decided to move locations and try and keep the business going. Upon doing that I was forced into another contract. Well unfortunately we are forced to close our business. I have been in contact with the retention dept, Disconnect Team, and I am not sure who else to no satisfaction. I have been forced to contact the Better Business Bureau and the FCC.

Come home to find out a Comcast/Xfinity tech was installing for one of my neighbors but somehow cut my line and my other neighbor's line. I call and go through the terrible automated system, then get connected to a customer service agent that told me everything I wanted to hear (we are on it, it will be fixed between 8 pm and midnight) and so on. He also told me I had to stay up in case the tech needed something which a tech never showed up. In the am still not fixed. Call again to find out they won't be out for 2 more days since they are busy with other customers. Not sure how this isn't something they would take care of right away since one of their employees caused the problem in the first place. Comcast is THE WORST! This better be fixed TODAY before 5 pm EST or I will no longer be a Comcast customer.

When I was younger I had Comcast Cable installed and paid about $35.00 per month, this arrangement (not the price) lasted for 20 years. When I got tired of getting fleeced by Comcast I dropped them for about a month before becoming a customer again. Well I finally decided to try AT&T and I couldn't be happier. It feels so right not to have Comcast's six-shooter stuck in my ribs all the time. I have very a comparable channel listing and excellent picture quality.

I've been a customer of Comcast/Xfinity since 1980. Over the past 5 yrs I've struggled with how expensive their services are. I've paid anywhere from $150.00 to $175.00. Triple Play Package includes TV, phone and internet. The price for this package changes on a regular basis. My current package was NOT a special promo. I called on August 5, 2017 to check on any current specials. After enrolling in a 24-month special I received an email stating there would be an early cancellation fee of $220.00 which was not communicated to me when I signed up for it. (30-day free trial.) I also enrolled in auto pay to save $5.00 extra per month and was told I would have to pay my current bill because auto pay has to go through an entire billing cycle before going into effect.

We've been unfortunate enough to have Comcast for 17 years in Florida. For many years their customer service was unfriendly and irresponsible. During the last year their agents have become more polite. Our community of more than 1,200 homes was re-equipped for their new X-1 service in May. We are used to many outages, some short, some long often related to bad weather. We hoped that we'd have fewer problems with the new fiber optic cable. It is disappointing to report that nearly every day at least part of our community loses service -- TV, internet and phones. We are supposed to contact their bulk contract service when outages occur. Sometimes this is possible, sometimes not because the musical wait time often exceeds 20 minutes. The typical agent tells me that there is no service outage in our area and sending a new signal to our modem doesn't work.

We have been having issues with our Comcast internet service from approximately 3 months now. The original issues were we could lose internet connectivity every 45 minutes 90minutes. At which times we would be down between 3 and 5 minutes. This all seems to be a DHCP issues as I did a packet capture on the WAN link and I see a bunch of failed DHCP offers and requests. After 3 truck rolls and no solution. Mind each Truck roll basically said the same thing. "We replaced the line going to house it should be good now. You will need to wait about an hour for your modem to be fully provisioned." **. I replaced the cable modem with a DOCSIS 3.1 the Motorola SB8600 on the COMCAST supported list. We now seem to have a more stable connection. HOWEVER, we are getting 1/10th the speed we are paying for. That is we are getting between 89 and 93Mbps not even close to the 1Gbps service we are paying for.

I just spent 4 hours talking to people in the Philippines who know less about my Comcast email than my husband. I called about what should have been a simple problem. They were always earnest and polite, but didn't know how to help, and would then send my call to someone else, who after I waited for about 15 min. for them to pick up, didn't know how to help either. When my husband returned from work, he made a simple suggestion that solved the problem. Comcast used to have the best tech support. It's obvious they are now out-sourcing, and not spending much on training either. When I told my brother about this, he said that they had spent 3 hours with Comcast "tech support" trying to get their TV to work.

Here we go again! Waited 30 minutes to speak with customer service. Asked why a $40 increase in bill when service is mediocre at best. Anyhow, after waiting another 30 minutes, it was determined we are just out of luck. I wish Comcast had competition. So unhappy with their service and no loyalty to long time customers at all. Very unhappy... Will be looking for a different carrier.

I signed up for new service with Comcast Xfinity on June 27, 2017. I was told I still had all equipment from an old account and I had to return equipment in order to get my new service. So I did, the representative I talked to told me that the old equipment charge would show up on my first bill and then fall off. Then on July 24 my service got turned off. I called and was on hold for over 30 minutes. When a rep came on she told me that it was because my balance was high. Told her what the sales rep said and she understood and I made a payment arrangement for my first payment. Keep in mind I still haven't even got my first bill yet. Then she transfer me the billing to get that balance of my account for the order equipment. They put in a ticket to get that taken off and told me they would call me on June 26. Never got a phone call! July 31 my service gets turned off again.

I checked the app to verify when to pay my bill, it said I had until 8/7 to pay before I experienced any service interruptions. So I left it alone, budgeting off 8/7. Lo and behold, my service is suspended this morning! So I call in to customer service to find out why and explain the situation, the rep has the audacity to say that their automated systems are incorrect and doesn't know when they will be corrected. She states that I should go off my actual billing statement and that they can't do anything to correct this on their end. She says I have to pay my bill in order to have services restored. Why would I pay my bill now, when it says I didn't have to pay until 8/7? It doesn't matter if Comcast's automated system is incorrect, you don't get to punish the customer because your systems are giving the wrong information! Comcast should honor what their systems say AND correct it in a timely fashion. THAT'S customer service. Deplorable.

Comcast is a terrible service. I had problems with them a few years ago. Against my better judgment I tried them again and got the same experience. Also, the sales rep that came to my home said that if I sign up for the triple play bundle that I would receive a 200 dollar gift card that I never got. I asked the customer service rep I spoke to over the phone and he told me that I wasn't supposed to be getting a 200 dollar gift card. Wtf? They lie. Never again will I be using Comcast nor will I recommend them... DO NOT USE THEM FOR ANYTHING!!! You will be taken for a ride.

Not once, not twice, but three times in the last 30 days have I been on the phone with customer service to correct a billing error that was Comcast's fault. Why would they think someone wants to pay on an inactive account (even though I only gave them the correct account number several times in one phone call) and then still when "sending reimbursement" would they send the check to an address they know I no longer live at. You are an internet service provider, it should not take 4-6 weeks to send a physical check for reimbursement. The error should be corrected directly online within a matter of 3-5 business days (and that's being generous).

Lied about services, overcharged, hassle to correct - On July 16, I called to cancel services in Colorado and switch my contract to South Carolina. I was told by 3 agents, "no problem, we'll take care of that today." After being on hold for over an hour and switched to 3 different agents, I come to find out that not only was my Colorado account not cancelled, my new services were not set-up and the agent who promised to call me back to assist never called. On July 24, after being on hold for another 30 minutes and bounced through several agents, Tim (855-668-3343 ext.**) set-up my services and, I quote, "we can do one better than your rate in Colorado, we can offer the same channels (HGTV, Bravo, etc.) PLUS 75 meg internet PLUS a bonus of HBO for one year for FREE all for $59.99. Cool.

The individuals at Comcast Business were incredibly helpful and worked through a very challenging and confusing situation with me. My husband passed away and I was left trying to sort out all of the business phone, cable and internet lines and bills. Apparently there had been some services from our old location that had not ever been properly canceled, and so when I discovered this I had to start working on reconciling everything and streamlining the service for our current business location and needs.

My 85-year-old, handicap mother moved to her new place and desperately needs a land line to set up her Life Alert system. Day one we were told that a technician would be by between 8 am-8 pm. Let's leave it for now that this useless company can't create a better window of time than 12 hours as THAT is pathetic on its own. We waited for 12 hours - No one showed.

This company acts as if you are getting a great service. Yet, it falls extremely short of a great service/company. I pay for Blast which is suppose to be top notch internet speeds yet daily we have connectivity issues. As well they list a $5.00 fee for "Regional Sports Fee" and yet I watch no sports at all. They stated this is a fee everyone pays period. Well, I'm tired of hearing that everyone pays it. We the people have the ability to bring about change to what these companies charge if you just stand your ground. Six more months until contract expires and they have lost a customer for good...

My husband and I moved to the east coast back in April of 2017. At the end of May of 2017 we decided to go with Comcast for our internet and cable. From the day they came to install our boxes we have had problems. For starters, they put our cable box on the other side of our living room on where near the TV. (Yes the TV was out and setup and we made sure to put it next to a cable outlet) Secondly I had told the guy when he had asked me if the wifi was working I had said yes but it is very slow and that is not the plan we got. We got the plan with the fastest wifi due to working at home on the computer. He then continued to say it was working fully when it was not. We then had to call about 3 days after getting everything installed to tell them that our internet was not working throughout the house it was only working downstairs were the router was at.

Switched from Verizon in my area (south central PA) because Comcast & Verizon are the only practical options available. Not only did Xfinity make me wait 5 days before install was available, the tech arrived 20 minutes late. Please note I'm a brand new & dissatisfied customer. Charlie from the appointment call center was helpful in communicating with me during my wait & promised me free install ($60 value). Is it on my first bill? Of course not.

The homeowner I was renting from sold the home I was renting. So I called to have my service moved to new location and they informed me they could not provide service at my new home. I closed the account, turned everything in and paid a final bill only to find out they charged me for early termination. You need to beware of this company. They are liars and cheats.

After I sign up at the rep from Comcast, I haven't received a bill for about a couple of months, when I called to check the first time, they said their system was down and could do anything. They took my number and said will call back. That did not happen. I called back again and was on hold for 45 min to talk to a supervisor, and said they were mailing it to the wrong address, and hit me up with $800 bill. The rep I talk to was rude so is the supervisor. The supervisor had a nerve to tell me I should have called and it was my fault that I gave them the wrong address, even if when the technician came to the write address to install.

Same occurring problem for 2.5 years. The techs came out (3 total, including a "supervisor Tech, whoa!) to double check that I actually had service (yes), cable inside the walls of the house (yes) and that the service was hooked up and running (yes). A no-brainer if you ask me, but satisfying for them that it all seemed fine. 3 new Cable boxes later and the tech on the phone still has a Red signal and needs to send a tech out, 5 days from now. I ask for a Supervisor, who puts me on hold for 20 minutes, then tells me that I can get a tech to the house later in the week. Since I have already taken time off from work to take the cable box back to the Comcast store, I asked if a tech could be found to come today as I am unavailable for the rest of the week. (Yes, we all do work and have jobs so we can pay our very overpriced cable TV bill).

Comcast has abominable customer service. One star seems to indicate that they have some level of customer service as a starting point, but that's not the case here. This complaint is specifically about their obnoxiously poor automated voice customer "service" line which placed me in a never ending loop of options, such that after 30 minutes going through their interactive voice system I was unable to even get in a queue to have my call answered... I ended up back at the same place 4 times. I despise you Comcast!!! You are absolutely abominable. I lived in Philadelphia, where Comcast is based. As a Philadelphian I have only shame in any association between Comcast as a Company and our great city.

Please stay away from this company. They will try to grab you by offering you a low rate for a couple of month and slowly you bill will start to increase with no reasonable explanation behind it. They are some thieves and they are here to steal peoples money. I literally have to call them once a month or twice just so they can come to my house and fix something. I literally have all the phone calls recorded start to increase with no reasonable explanation behind it. And they always trying to charge you to have to come out and fix their **.

I signed up for the scam of a life time. CAUTION PEOPLE: If you sign up for Xfinity Wifi 1-7-30 day pass, you will be AUTOMATICALLY CHARGED every time without your consent or knowledge until you finally find out about how the AUTOMATIC renewal button is activated. So when you try to call to get refunded, they tell you either some BS about calling back in 48 hours and they'll fill out a report or when you do decide to call back, they'll inform you you actually can't fill out reports for people without accounts with Xfinity… and they can't refund someone without an account... but they can charge you money without an account? That makes sense. Or it doesn't.

I signed up for the triple play bundle with Comcast for a 2 year agreement in August of 2018. My price was supposed to stay around $133.00 for 2 years. The beginning of this year it went up to $137.00. Now it's going up another $10.00 to $147.00. So much for being on a 2 year plan. They raise your bill every time you turn around!!! August 2018 will be BYE BYE COMCAST!!!

Was a customer for 18+ years while living in Virginia. We moved to Florida. Comcast charged me $180 "early termination" fee. I paid my balance over the phone but told them I would like the early termination fee waived. I was told that she could not make this decision but would pass my request on to someone that could. I heard nothing back. Until I got a letter from a collection agency. What a horrible way to treat a loyal customer.

I asked that they post date a payment for the 21st of July 2017 because I won't have my paycheck direct deposited until then... Then what do they do, they put it through anyway. Now I'm negative in my account AND charged an overdraft fee of 35 dollars from my bank. I told 2! people at Comcast not to pull it yet. I've never ever dealt with such idiots at any other business in my entire life!!! Then I'm told that Comcast will get back to me in 3 to 5 business days!!! This is such bs!!! COMCAST SUCKS!!!

I spoke with the representative on a Thursday and asked to discontinue my telephone service which I I'm sure I had done at your previously but it wish they had no record, and to change my cable service I wanted to reduce the price. She found me a plan for a price that included all the premium channels and all fees all taxes for a price of under $190. She said it would take one day to get the telephone discontinued before she could actually Implement those changes but she would call me back the following day by 10 a.m. At which time I could verify the changes to my cable plan and they would be implemented effectively that day.

Internet and cable are great but their customer service sucks! They sent me the wrong cable box so I had to go get the supposedly right one, still wouldn't work so they had to have someone come out and fix it. The second box they gave me wasn't right so he had to get me the right one, I told him to do what he had to do to get things working. I then went about cleaning other rooms in my house for 45 minutes before coming back out and seeing him watching tv! He wasn't switching channels to make sure they all worked or messing with cables he was honestly watching tv.

Whatever you do--stop! And Read this. Comcast will throw you into collections and/or bankruptcy by fining you over $3,000 if you terminate your contract, for any reason, after 30 days. We had Comcast installed. Never used it because our network specialist said it would not work properly after assessing what was installed. He strongly recommended we stay with Verizon, which we did. It took some time for the network guy to come out, and then for us to find the several hours necessary to wait on hold to try to cancel with Comcast's abysmal service, so they fined us over $3,000. Despite complaints to FCC, BBB and discussing by phone with Comcast, they opted not to offer any kind of an option that would be affordable for a regular person. They have no chance of collecting. Will just sit in collections but they are happy to make a lifetime enemy out of this business and home owner and formerly loyal Comcast user.

Never before have I had a company be so deplorable and illegal as Comcast. I started out with a contract of $79.99 for 2 years and after the contract was up it was actually $161.00 with no concrete explanation. I have no recourse since my building is governed by elderly housing with a 10-year contract and no other internet/cable provider is accessible. None of the elderly have a voice in this matter and we have nowhere else to turn. So maybe the President may need to listen to our plight!!!

On May 26th 2017, I terminated all services with Comcast. I turned in my equipment. I got a receipt for turning in my equipment. And they acknowledge that I had stopped services with Comcast. Two months later in July of 2017 they are now threatening to send my bills to the collection agency. They have billed me for June. And they want to be paid for June. It is almost Criminal.

Have same problem for 3 years. Multiple technician come to fix it. Works for a couple days then doesn't. Tech support is entry level, don't know how to help, give wrong advice, rude, very inexperienced, need I go on... Hours on phone with different techs and still waiting for a supervisor to call back! Pulling my hair out, and there’s no compensation! This company really doesn't care about their clients. Uhgg!!!

Comcast decided to jump my bill significantly January 2016. I am a senior, and objected and asked they lower the costs and keep me where I was. I even discussed lower levels of service to lower the bill, but nothing offered was acceptable to me. At that point I had been with Comcast for over 10 years and a reliable payer. After being told by Comcast that Comcast would not help me, I decided to switch to ATT and DirecTV and get the same services at substantially less cost. I switched, and had an overlap period of 5 days. I promptly returned the equipment (one digital box, 4 analog boxes... I already owned my Internet modem and router) to Comcast the following day. My adjusted final bill was about $110 for the 5 days... The monthly ongoing rate I was paying was about $160 a month.. The new jumped up rate was to be about $220 a month.

Disabled combat veteran, (past due 1 month??) - More & sudden spinal surgery (no choice), was not even home, surgical expenses. Demanded full payment, pay now, pay now!! + Next month too. Refused 14 days to pay bal?? Or any payment plan - demanded full payment - this is horrible way to talk to customer. Inflexible to human experience!! Or sudden life events?? Crazy operator - talking too fast to understand - refused to slow down so I could understand. I would have kept account for years?? Do these young people understand how hard emergency medical expenses are? I would have kept account for years more!! Rude, insulting, inflexible. I loved Comcast service. Customer service is insulting, unkind, stupid way to treat elderly/disabled. I will go back to Dish. Dish stinks!!! But they don't insult you for being old... or punish you for being sick.

Comcast promised $50 gift card to new customers. It took 4 months but received an email that my gift card was sent. However, it was sent to a previous address that never had Comcast service. Keep in mind that an actual technician installed service at the address I am at now. I called customer service and the man apologized, he changed my address, and ordered another card. One month later called again. Spoke to Ginger who verified that the card was mailed to... you guessed it the old address. She cancelled this card, updated the address AGAIN, and ordered another card.

I have been with them for about 20 years. I moved from a house into an apartment was in good standing & it took them a month & a half to connect service at apartment still in good standing. Tried "triple play" (TV, internet, phone & home security). WHAT JOKE. No 30 day guaranteed got my bill all messed up & CHARGED ME FOR THEIR MISTAKE, then bill went UP with less services. Not sure how or who trained the reps but they need to start all over again. Could not afford bill any longer so service was disconnected now they are sending me to collectors to mess with credit score, called a while ago to make arrangements to pay off bill. I WILL PAY THEM BUT WILL NEVER DO BUSINESS WITH THEM AGAIN. CUT THE CORD (no just Comcast).

Over the past two months I have been dealing with Xfinity Comcast due to my bill going up by over $30. I was originally told by customer service that my promotion price ended. When discussing options, new customers get extremely better deals than long time customers. My husband did not want to change to dish so Xfinity Comcast is our only option. After being forced to go from a double play package to a triple play package to get a "better price" I have had nothing but billing problems. The phone service, which was added, has been nothing but a problem and doesn't work right despite over a dozen calls back and forth with tech support. Their billing is completely screwed up and they refuse to acknowledge they did anything wrong. Forget trying to dispute charges as they will tell you they are right, and there is nothing you can do about it, even though the charges don't make sense.

The service for my mother is called 'Triple Play' package including internet service. My mother, a ninety year old widow for many years and living alone, has never asked for and does not need internet and the two hundred plus channels. She is on a set income. When calling to change, they offered a 'Double Play' package which still includes internet service but would cost more than the 'Triple Play'. My mother has been paying between one-hundred, sixty-four dollars and two-hundred and fifty dollars each month for services she does not need nor asked for. This is the second phone call to them to change and of course lower the monthly cost. I have been on hold during most of the call for fifteen minutes. The representative insists we have the best option, TRIPLE PLAY, which includes a fifty dollar discount.

I went into the Xfinity store to get another box for an additional tv. The salesman (that's what they are) told me that they had a special, I could get the home alarm system if I signed up for a 2 year contract and I would get more channels and pay less. So, since I was an Xfinity customer for 30 years who would think that they would screw you so bad. Well, 3 months later they discontinued all the channels they provided and said that it was a 3 month special. Now I had a crappy alarm system (really cheap - ridiculous), and basic cable. I paid $800 to get out of my contract and will never use Xfinity again. Ever. I should have know better, don't ever believe the sales guys at Xfinity. If it seems like a better deal, it's not!

I received a letter in the mail stating they were going to start charging me an additional $10 a month after I have been on their plan and paying each month because they said they forgot to add this additional charge! I was told when I signed up for the plan I would receive everything I had before but for 12 months instead of 24 months. Now they want to scam by pretending they made a mistake. I called the company to complain and instead of having good customer service and not charging me this additional $10 a month they basically said "Too bad!" No wonder more and more people are cutting the cord! Horrible business practices. Think twice before signing up.

Our cable, phone and internet cable line was cut accidentally. We called Comcast to schedule a technician to come out and replace the cable. The technician never called and never showed up. We called Comcast again to inquire where the technician was and they told us they cancelled the service call. How STUPID!!! We reschedule for the same day and the technician did not show up again. Comcast has the absolute worst service!!!

On Friday June 30, 2017, I came home from and my service was all off (cable and Internet). I call the company. They could gave me an appointment by July 2. I wasn't sure what was happen to my service until my neighbors told me and confirm that Comcast and AT&T trucks were working in my backyard digging and ruin my grass without even leave a note on my door. They left and leave all the wires outside the soil and some cables that are cut. I contact AT&T like 10 times and almost getting a heart attack and lastly they couldn't go UNTIL June 6, but that they won't fix my problem because they were not my service provider. I contact COMCAST and same number of times and after talking to different supervisor they gave me an appointment by June 2 from 8. am to 8.45.

Someone had acquired my SS# and opened an Account in my name in Michigan somewhere in 2013, I live in Ohio. I contacted their fraud dept, sent proper documents to prove I did not reside in Michigan, not have ever been there. I thought that was it, because the collections disappeared from my credit report. It eventually showed up again and I again sent the requested documents. This happened numerous times and these Comcast clowns don't care if you prove your case or not. They just want your money even if you're not a customer. They suck and I would never have Comcast. I promise to let everyone know what type of bloodsuckers they are. They can go to hell.

Anyway, When I switched over to DirecTV thru AT&T because there was a great deal, I was very skeptical. It seemed too good to be true, which I've always learned - if it is, then it's a load of crap, right? Well, it turns out this wasn't! It was GREAT!! Every movie channel and every other channel all for $60 a month! No hidden charges!

I have had Comcast for less than 6 months. 12 days ago a tech came out to repair our cable/internet. He had to leave the cable line exposed but assured me someone would be out first thing Monday to bury the line. We are now on day 12 with no tech yet. This does not seem like a big deal except I live in an apartment and cable line is running across my neighbor's front door!!! They have had to put a long rug over line to keep from tripping over. I have made NUMEROUS calls & talked to agent after agent & I'm assured with each call there is a service ticket with a tech assigned. I have explained this is a safety hazard which could result in a lawsuit if neighbor trips over. I have threatened to cut the line myself & destroy their equipment to no avail. I just filed a complaint with the FCC. I really don't know what else to do. I would not recommend Comcast. They are the devil.

I've been with Comcast for over 18 years, always pay on time, but $287 a month for cable and internet is absurd and highway robbery. It is bundled and guess what I'm saving a whole $20. The worst service I've ever had. They want to charge me $60 to connect my new cable box because I'm not very good with connections. I hate this company and everything about them. I wish they would go bankrupt.

My husband passed. I have was told that I would have to take all equipment back to open a new account in my name to get around of paying a $350 installment fee. I have all legal documents and proof of address and payment that would have been needed to send to them to have the equipment turned over to me. Nope, too easy. I continued to pay the bill until I could unhook everything and go to a store-front to do as I was told to not have to pay installment fees.

Today Comcast lost me as a customer in less than 6 hours. It started off with us not being able to use the modem I have because we decided to get the phone service. This was after I gave them the modem specifications and was told it would work. I also found out that my wife was lied to originally as to the price per month increase after 12 months. She was originally told at most $10, but the morning of the install it had increased to $25. After setup and internet running, I do a few tests. I notice that I am pulling half the speeds I should from the speed testing sites. I decide to also check the speeds I get while downloading and uploading for work. These speeds are MUCH worse, on par with 1/75 download and 1/375 upload speeds.

Ever since I have put X1 in my bedroom it has never worked right. I have called and called over and over again yet nothing helps. I get "sending a signal", I get "there is an outage" yet all my other TVs are working. I was told to get a new box, I get the new box and it doesn't work. I get told they will call me back in 20 minutes and they never call. They said they will send a technician but in 3 days. They escalated my call to the "escalation team" ID#** and Paul can escalate nothing. It's just another person who tells you, "Tough ** you need to suck it up."

I would not really give them one Star. I have been a customer for 14 years. I have never had a pleasant customer experience. Flooded by Hurricane Matthew. Had to move out of the house. Put the account in "suspended" service with a reduced monthly payment. Move back into house after 8 months. One service call to re-set up all hookups - never showed, no call. Second service call would only deal with part of the issue - said the company liked to send additional Techs. Third tech was 3 hours late. Get my bill -- total of $471 for month of June. Want to charge me an install fee of $120 - after 14 years. These people do not deserve to be in business and there is really no competition.

I had a service call with Comcast, tech showed up on time. Very knowledgeable of equipment and issues was unable to make repairs that day. Book appointment for the 20th. I made all the necessary changes so they could work! They changed the appointment without even telling me. I had to track them down. I understand the 1.3 rating.

I had a LONG STANDING complaint with Comcast/Xfinity where they had been billing me for almost 3 years for equipment I didn't have and a service I wasn't receiving. My pleas went totally ignored. I'd be promised resolution only to find my bill creeping ever higher - $100 for JUST internet service - I don't even own a TV. Finally, just so angry I was apoplectic I read about the "new guy" Charlie Herrin and his mission to change the CS experience. I called his office and got a wonderful assistant Katherine who promised (again) to deal with my huge over payment and get my bill corrected... Within 24 hours a regional VP contacted me and my very next bill had a credit balance almost exactly equal to what I had calculated - it varied because some of those services are now free or cheaper but I was VERY satisfied that they really are TRYING to correct this terrible problem from the top down... WELL DONE XFINITY! Well done Mr. Herrin and staff!!!

For 18 months, they have charged me an "AnyRoom DVR fee" when I NEVER had one of their DVRs. I use Tivo. They said they would fix it and credit me. I checked our bill in detail today and found out they did NOTHING and are STILL CHARGING ME! Also, a tree branch knocked our line down twice. The first time, tech shows up the same day, goes up a ladder and fixes it. No problem. The second time it happens, another tech shows up, says he cannot fix it without a bucket truck. He left after 2 minutes then left and said a truck would fix it that day. He then called back and said it would be the FIRST thing the next morning. We waited, and called. After two hours, we found out he wrote he spent three hours at our location and it was fixed. NOBODY was coming.

I was blatantly lied to. I originally called for just internet. See I have a Roku box and it's all streaming (it's fantastic). I was told if I did that after a year they would charge me per day, that it be cheaper to get the x1 triple play. So I did, but was given the option if HBO or Showtime. I chose HBO. I told her it was very important I had Nick Jr and Disney Jr. She said not a problem, it's included. My technician was phenomenal. He respectful, sweet, and overall a great worker. He informed me what was told about the internet was indeed false.

I turned on my tv this morning and notice my subscription for CNN, weather, HGTV, Nick Jr and others were canceled, I called and was told that they changed to digital so all my channels that I paid for will no longer be available. I will have to pay to upgrade service. Yet when I go on Xfinity website under programming it shows that I still have those channels. It is unfair to disconnect service without any notice. I went through all of my emails or alerts and none of them mentioned that my service will be changed. It was the worst experience ever. It is also misleading on my account page on the website. When I renewed my service in February I was also told on by a representative that I will have my service for a year. I will definitely be reporting this to the BBB and other blogs to let other know how dishonest Comcast is being with their customers.

I started using Comcast services in January 2017 and just about every month I have to contact the company because of issues with billing and services. I have Xfinity home, internet, and phone. The first incident was when someone tried to break into my home and I learn then that the Comcast installation guy did not complete the install. A call was never sent to 911. I actually had to make the call myself.

Six years of service with no issues until I move to another city. During my move I didn't use any of the service and was told I would be credited for two weeks. This credit was given to me while I was setting up for my new address and free install that was going to be on Friday. Just a couple days from the call. When Friday came around no one showed up or called. I called that night wondering where the cable tech was and was told no one was available to come out because all the techs had gone home for the day. I was so mad and didn't understand how it was that simple and so easy for them to say that. Trying to stay calm, I then asked if they could come out Saturday then. The answer! "All the techs have a full schedule so it might not be possible, but I will see what I can do and I can call you back if you like." Yeah, I got no callback!

I was notified through my work from home employer that I had an outstanding bill from Comcast from 2011 of 274.00. I called Comcast and they told me yes I had a balance but when I asked what was the balance for they told me they could not see the details and to go to the customer service center. I went to the service center and the rep there told me that I had a balance but he could not see the details and to call the 1-800 number. I called back and after being on the phone for 2 hours I was transferred to a collection agency that had no record of me. I called Comcast the next day and requested to speak to a supervisor. After holding on for another 45 minutes the Supervisor said he would request the bill be sent to me and that it would take 3 to 5 business days.

Signed up for speeds of 100 but provided only 25 with charges for speeds of 100. Called up no good customer services, go to the office, they all have fun at your expense, make you runaround for the equipment. Cancelled before 30 days. Promised better service. Signed up again. Speeds of 100 but speeds up to 47. Customer services advice to cancel the account saying they were not able to increase speed it since the account shows speeds of 25 only.

Five weeks have gone by and still no adequate service. They have come by five times and still have not fixed the problem. I have no idea how this company is rated three stars when everyone rates it one star, wish it were a zero. Thought AT&T was bad but this is far worse!

Today, I discovered that COMCAST made an unauthorized charge for 225.33 on my bank account. After some research, it was learned that this payment was made in error by a COMCAST employee as he worked with me (telephone call, 6/13/17) to set up a payment arrangement for a future date. While a supervisor named Veronica (refused to give further identification) agreed that the notes in her system verify my story - that the payment was not authorized, that the error was made by COMCAST employee, she insists that COMCAST will not refund this charge and will not be held liable for their employee's mistake. She bases this refusal on the fact that this money was owed to COMCAST.

We own two homes, one has Comcast Xfinity and the other has Spectrum Charter. The difference in the quality of service is dramatic. When I recently called Charter for service because a storm fried our cable modem and one of the TV cable boxes, the experience was amazingly good right from the beginning. I called at 7 am, and only had to press 3 keys to get to a human being. With Comcast, it takes a lot more time and many more key selections to get to a human being. The person I was connected with was pleasant and spoke English perfectly. With Comcast, I'm usually on hold for a while and then get a person whose English is often times poor and they are robotic in their questions and answers.

I have had issues with my cable (cable/internet service with Xfinity) for months and had an appointment with a technician today to finally check to see if there was an issue in the wiring (as I suspected and suggested to them many times over the course of 6 months). The technician did not show up and did not call. I called three times and was told he was on his way and to give him 30 more minutes only to find out that the service call had been cancelled in the computer. A supervisor then rescheduled the appointment for the next day without contacting me. The escalation department called to inform me that they suspected that there was a splitter on my box and that I would have to pay $60 to have it fixed????

High speed internet works occasionally at best. Solutions involve "upgrades" that don't resolve the issues. But don't worry they now have you locked into a new agreement which will cost you to cancel. If you want substandard internet and have hours to spend on the phone to talk in circles with customer service this might be a good option for you. I support recorded phone calls. Why are they unable to produce a transcript of the calls to verify what was discussed? Why are they unable to resend you the agreement that was emailed to you? Their notes indicate that the agreement was sent so it must be true... Please note that $250-$300 monthly bills were paid on time, every month. I will pay their $180 cancellation fee because I care about my credit rating but it doesn't mean I will go away quietly!

When it comes to Comcast, I am not sure where to start from? Last year we opted for one of their promotional packages and as a new customer it was advertised as $54.99 per month deal for TV + Internet. Later, I got my first bill in the amount of $88.99. I had to spend hours and hours on call, long call-wait times for customer care and finally the amount came out to be $64.99 without taxes but including what is called "broadcast" fee. As a layman, how am I supposed to be aware of this additional fee? Isn't transparency an important factor in business? Secondly, these offers are only for "new" customers and they do not, I repeat DO NOT care about existing customers. No deals or offers for them. After 12 months' usage I am required to pay $84.99 for the same package. No deal for existing customer. I am highly dissatisfied with Comcast, their internet speeds are slower at night and customer service is slower than their internet speeds.

I have had them for a year, today my bill went from 70 dollars to 100. Outrageous. I can't even use their service to play video games and watch Netflix. I'm paying for "speeds up to 200 mbps". Know what I'm getting??? 18!!! Their customer service is horrible, they put you through endless circles. I had better internet service when I lived in ALASKA and used GCI. Seriously awful. -_-

So about a month ago I went back to Comcast after not having them for a long time. I thought they had changed. Well found out that I had two other bills that were past due so I made arrangements with them to pay off the bills. Well they turned my cable on. Then two weeks after they turned it on I got one of my bills paid off. Then that just left the other bill and then I had paid 50 on the other bill and had a balance of 98 dollars.

Comcast should win the award for the worst company for all time. I have had Comcast cable twice, once by choice and again briefly because I didn't have a choice. I moved into a new area in September of 2015. I was not the first by any means. It is now June 2016 and Comcast is tearing up the yards to put in cable lines. I have had very satisfactory cable, internet and phone from AT&T. I don't need or want Comcast. However, I don't have a choice but to have my yard dug up. I have gone to a lot of expense and work to make my yard look nice. I understand that I have an easement that allows them to dig. My point is that it's typical of Comcast to be late. I'm sure this is a financial benefit to them by waiting until there are more customers. I am personally sending an email to every homeowner begging them to either discontinue or not sign up with Comcast.

Beware: I moved from one location to another and was advised that a Technician needed to hook up my cable. I knew this sounded strange since there was already cable service. In any case on May 1, 2017 the technician came out. I asked him to make sure my applications are on my Vizio Smart TV. Last Thursday, guess what the crooked Tech disabled my Apps. I only had Netflix. I contacted Comcast and spoke with an Indian guy who advised me that he could not assist me with restoring my Apps because Hulu and Amazon Prime are Comcast's competitors!!! He said Netflix works with Comcast.

I've been involved with Comcast for over 20 years. They are not a reputable company and give you a "promotion" temporarily, then they hit you with full price. I would pay more to go with a different company because I don't think they've been fair. Bottom line, Comcast sucks bad, extremely bad! Their sales team is the worst. I hate the company and only remained because I need internet and there is no other supplier. Comcast can kiss my **, they are horrible!!! Don't use them if unless you have to!

I went to local Comcast office to drop off the one of tv cable that we aren't using, and asked Comcast guy in office what should I do to downgrade package we have? He gave me a piece of paper with all different channels package. And then I called Comcast to downgrade our package that he said we will have more than 100 channels. Once they changed our package, I turned on tv and couldn't find channel that was on paper that Comcast office gave me. I called Comcast again, and another guy picked phone up and said I will have only 80 channels and channels list that I got from COMCAST IS NOT ACCURATE!!! OMG!! It reminded me that why we left Comcast 3 years ago.

I obtain services with Comcast/Xfinity back in Feb. Since I obtain services with this scammers, I was not able to use my service due to technical issues, they sent technicians twice to my house to fix the issues. After that issues was not resolve, I kept calling these jokers because I wasn't able to issues my services for over a month, tech change my equipment and problems continues. They had the guts to send me the bill for 249.50, I call and told them why they were charging me when I have not been able to use my service, I discuss with the rep, I talked to everything and when she looked in my account there were no noted that I call to complaint and to my surprise no notes that they have sent over a technician to my house... I call in Feb right after I got the service in March, April, May end and June.

I was a CenturyLink customer and I moved. The previous owner had Comcast so I called Comcast customer service. They suggested I go to my local store and pick up the required equipment and self-install. IT'S VERY EASY. I followed instructions and did what Comcast suggested. NOTHING WORKED. I called customer service. They said, "It's a switch. We have to turn back on which is outside. We have someone out Friday, June 2nd. NO SHOW NO CALL. 3rd NO SHOW NO CALL. 4,5,6,7... 8th June NO SHOW NO CALL. I have called them every day for 6 days. "WE ARE VERY SORRY WE WILL HAVE SOME OUT TODAY." DAY #7 I decided to cancel. COMCAST customer services reaction, "OH ok we are very sorry."

In October of 2016, I received a call and an email from Comcast that the external cable line going into my condo was defective. There were no issues internally and the picture and functionality were perfectly fine. When I contacted them directly I was told that I would not be charged for a visit because the appointment was at their request. Regardless, I complied; made a service appointment and a tech came to my home in January 2017. When I made the appointment I asked twice if I would be charged, and I was told no. The tech disconnected one line, and when asked if he would replace it, he stated that he could not do that, he didn’t have the right equipment. I told him to put it back the way it was, and he stated that he could not do that either. I called Comcast after he left to complain, and was told to make a follow up appointment to have the line reconnected. Again, I asked if I was going to be charged, and I was told no.

I was told if I made a payment of 412.00, my services will be reinstated. Did so. Then I was told to make a payment of 246.00. Did so. Then now they saying make a payment of 125.00?? They lie to get payments when they could of just told me what the problem was upfront and I would of been better prepared versus spending my last on that raggedy ass bill. I'm pissed.

I have lived in my new townhouse for one month and Comcast has come out 4 times to resolve my problem with tv and Internet constantly freezing up. Comcast cannot fix the problem, they're idiots. I'm cancelling my service and not paying my last bill. Terrible customer service, they knew the area I moved to had bad reception. Never use this company. They jack the price up every year but do not provide any service.

Billing System is flawed. Comcast required us to set up paperless billing and auto payments to keep our "deal". Every month Comcast will text my cell, call, and send mail messages threatening to disconnect us if we don't pay today. I call and say that we have auto pay set up, they confirm that it is set up... They apologize and ask me to disregard their messages. Also advise all to check their bill every month! We were charged for a modem rental when we had our own. I think the "m" in Comcast should be an "n".

I had a Comcast bundle. This included the phone, internet and cable. After being stuck in a 2yr. contract, I was able to switch to a lower bundle. I didn't need the phone. They sent me the final bill of the last contract and I almost fainted. How could it be so much and I have never been late. I have all the bills and receipts from 2015 to present. I called almost daily to get it resolved. Every time an agent gave me a date and said I didn't pay. I pulled up the receipt. They always told me they would call me back and never do. I asked them to mail me a billing history with the unpaid date circled. They never have. I and many others have been through Comcast coming up with extra amounts on your bill with no explanation.

We went to Comcast because our other cable company pulled out of our area. Called and spoke to agent, she was very nice and was American. We had a problem a few months later and called in. They asked me to verify last 4 of my Social, they told me that was not what they had, it has been nothing but problems every time we called. We have been with them for 6 years. Went to their store to get new remotes and tried to get account corrected and could not because they had to see my Social Security card which I do not carry. I changed to a satellite company and tried to cancel Comcast yesterday and they would not because the last 4 of my Social did not match. I am going to their store on Friday, carrying equipment and AS card and driver's license. They best not mess with this granny or they will see my attorney. The bigger the company the less they care about their customers. AT&T is the same way!!!

After calling to cancel my Triple Play and promptly returning their equipment in perfect condition, Comcast has not given me a correct final bill based on my cancel date, even after agreeing with me the cancel date was correct and agreeing to send me a corrected bill. I still only received a bill based on a date two weeks later. Now I have been sent to collections even though I have been in contact with Comcast and attempted to resolve the issue.

Moved to Georgia to see if I would like it, rented a house for a year and signed up with Comcast because Verizon was not available. Now I am ready to move to a permanent home. Called Comcast to discontinue my service. All of a sudden a find I have a two year "oral contract" and am subject to a $150.00 penalty fee. Yes, it was stated on page 2 of my monthly bill but I never noticed it listed under Additional TV services. I paid the bill and never questioned the amount. I am 70 and just never thought they would sneak in these extra things. Won't happen again.

I have been with Comcast for 3 years now. I watched my bill start out at 151.48 and over the 3 years 230.71. When I called they would tell me they would fix it or the next month bill was higher. I got nowhere with talking to Comcast. Had nothing but problems with internet services. Just to call and sit on the line for hours. Call over and over. I got tired of having to call. In one month my bill jumped 40.00 dollars, the next 5 more. After a 80.00 dollars increase, I said I have had enough. Am switching to EPB and all my family has and they all say nothing but good things.

My wife sold her home in September 2016. She loaded up her Comcast equipment and delivered it to the Comcast store in Franklin, TN. She was advised that she had $400 of credit. Since she was building a new home she told them to just use the credit on future charges. In April of 2017 we moved in. Against my wishes she decided to use Comcast again and they installed both, tv and Internet service. Over the last two months she has spent countless hours on the phone and on three separate occasions she has been told the problem has been identified and would be fixed. They say we owe over $500 with no acknowledgment of the existing credit. Today they pulled the switch on the TV. Can nothing be done about their incompetence? I thought AT&T Texas was bad. Comcast resides in a lower level of Dante's hell. Though the credit still exists and it is recognized, the fixers don't communicate with billing. So sad.

I want my Comcast Rep, Kevin **, to get the recognition that he deserves! He has been my personal rep, going on a year. He's respectful, courteous, patient and timely. I call him directly, and he takes care of all requests personally... Wish all reps took their job as professionally as he does. If your service is in the Nashville area, I HIGHLY recommend this guy.

I moved to a new home and chose Self-install option for my TV from Comcast. I wasn't able to connect TV to router/modem and called Comcast for Support. After spending an hour with Comcast representative, I was told that router/modem needs to be replaced and they will send technician for complimentary visit to get me as a customer happy. Technician came, changed router, everything was fine until I received $60 charge. Called customer service, talked with supervisor, but charge was not removed. The reason is I chose self-install, but they had to send a technician and have to charge for it regardless of defective equipment.

It is one thing to charge all that money but for the money I'm paying you are going to respect me. The cable man came to my house and didn't want to work on my tv because it was "old". I didn't see Xfinity offer to give us a new tv. And the thing is he kept ragging on my tv the whole time. Even after explaining to him we use both VHS and DVDs and when asking where can we purchase a device that records directly onto a USB he didn't have any answers so this means you just need to shut up. Oh yeah and he didn't fix the remote! All that bad mouthing and he couldn't even do his damn job!

I have been a loyal customer since 2015 and I have had several internet/cable companies due to being in the Navy. Lately I have been having difficulties ranging from messed up bills, no supervisor contact, cancellations and a guaranteed price from a lady in corporate. My bundle deal of cable and internet plus all the other nonsense they put on my bill reads $136. After I was assured that my bill will never be over $100. I have had my bill adjusted once down to $87. Everyone that I have spoke to is always rude and never fixes anything. And if they do it is temporary. I say that I want to switch companies and they don't even put up a fight.

I have been a Comcast customer for a long time. Mainly because aside from DirecTV and Dish they were the only other cable around. I am absolutely disgusted with them. I switched our phone and internet over to a business acct recently. I was not aware until a few weeks ago that not only was I paying for home security (which is a bad joke) that I had cancelled 6 months prior they also messed up and never cancelled the phone and internet on the residential account. So not only was I paying security that was cancelled I was also paying internet x2 and phone x2. I knew my bills were both really high but never had time to really look into it. So we called and thought they were going to finally fix it after trying to explain to at least 8 different people. They put a credit on our account for all the months we were overpaying. Said they had to send a tech out to replace the boxes. I didn't question it enough clearly. They guy was literally here from 5 - 1030 pm.

The service we have with Comcast we have had for 30 years. We always pay our bill 2 weeks early. The account is in my wife's name. Right now we have the bundle pkg.. People who have never dealt with Comcast are buying bundles cheaper than we are paying. We have tried calling Comcast. And their people that tells us that if we don't like what we are paying go somewhere. I would like for someone from Comcast and tell why they don't take any better care of their customers who have been loyal all of these years. Because we have been calling around. And we can beat Comcast by 1/2 of what we are paying now.

Customer service is the worst. Would prefer option of fewer (interesting) channels at lower cost. We do like the recording options and the On Demand feature.

Lots of channels does not equate with program offerings; On Demand not reliable or comprehensive; customer service inaccessible w/o having to go through too many hoops. Frustrating!

I have been satisfied with the internet and cable television I have with Comcast XFINITY. It is expensive even without the sports networks, but the channel selection is good and the customer service is excellent.

Too expensive, with the same movies. A lot of times the TV does not show what's showing. Also a senior moved into a senior building, from his apartment which had cable for 30 years paying the same amount. But once moved the cable company changed his rate and refuse to give him the original package. They said it does not exist any more. They are taking advantage of seniors.

My home phone service stopped working right after the birth of my son. I called into tech support and after 2 hours on the phone, they said that I had to make an appt to send someone out. I could not take the time off during that period so I said I will call back when I have the chance. The customer service rep said I would be compensated for any time I do not have service. After 8 months calling periodically and the wait being just too long, I get a hold of tech support with no problem and they fix the problem over the phone in 5 minutes. When I asked about being credited back for the money I spent but was unable to receive the service the customer service rep offered me 30 dollars stating that there were no credits to offer. Even though my phone had clearly not been used in over 8 months. I let them know that their rep said I would be compensated for any time I was unable to use service and they still denied me any other credits.

Unfortunately I have been a Comcast customer for many years. Throughout these years I have experienced nothing but issues. From billing to increases without warning to being billed for 3 months on a canceled old address account. In addition, if you are a new customer or existing, plan on many, many technical issue calls and time away from work to be home for the many technicians you will meet. I actually feel sorry for the representatives that day in and day out have to deal with unhappy customers. If you are looking into this service my advice to you is RUN!

I have been with this company for 7 yrs & have found them to be very reliable, courteous, & helpful with any issues at all times in servicing my TV & Internet connections. On the rare occasion there was a problem they talked me thru the fix very patiently or if it was a cable issue they were prompt in coming out to check/fix it.

I have been having an issue with Comcast for over a year now. The internet connection drops randomly throughout the day or night. I have spent countless time and calls to support. Had multiple technicians to my house with no real fix. The phone technician said the issue was because I was using a 2.0 DOCSIS modem and that I needed to upgrade to a 3.0. I did that and still had the same issue. The technician that came out months ago said there was a large amount of interference at the lines. He did nothing but what all the others have ever done, cut the ends of my now very short lines and put new tips on. He also put a 4 way CommScope splitter on my line and said the megahertz were too high.

I paid extra for their fastest internet service but it is far from consistent and on some days really slow. I also have high definition but it is a real chore to go through the channel lineup with both high def and standard channels on the list. Their channels are really poorly lined up in the directory. I really preferred Time Warner Cable and Charter Cable over Comcast.

My wife thought it would be nice to sign up for the MLB Extra Innings package knowing how much I love Baseball. She enrolled in the payment plan over 6 mo. They decided not to go that route and bill us all at once anyway. After 45 min on the phone they made a mistake and would take care of it. WRONG!!! Instead they cancelled the package and still charged the full amount. It's always nice to pay for something you don't have. Still trying to resolve the issue and get my programming turned back on. Go with a different company.

I have basic cable and it works fine for me. Anytime I have a problem, customer service is able to assist me very quickly. I used to have DirecTV but found it too expensive. So isn't cable which is why I have basic but I have the internet as well.

Comcast are greedy and they do not serve their grandfathered customers with service such as perks. They are a billion dollar company and their fees are too high. Our boxes had to be rewired too many times by technical support. They have their customers troubleshoot all the time.

They are too expensive, AND, even though my services have remained the same, they raise their price every year. Even worse, because they don't offer enough low cost options, I don't even fully use most of the services that I'm paying for.

I put my Comcast account on automatic credit card deductions. I also put my account on seasonal service. I was charged for the month that should have been on seasonal. No satisfaction or credit for the extra month. Now they said I must call each time to turn the service on and off. Jennifer, ** the billing supervisor kept changing the story. Finally I wanted to check that it was now on seasonal after 50 minutes of wait time and she couldn't find my request. When I complained, she finally found it. A very dishonest company.

I have had Comcast Xfinity for the last two years and all I have had are problems regarding billing and service. No matter who you speak with you get a different story told to you and at the end of the day, everybody has lied to you and you have not resolution to the problem. I would NEVER EVER recommend this company to anyone just because of the HORRIBLE Customer Service and Billing Departments.

They are too expensive for people who have a fixed income and the selection of channels is awful unless you pay over a hundred dollars then it's limited. It shouldn't be especially if you have cable, phone and WiFi with the same company.

I received a call from a "Comcast" telemarketer that sold me on a new contract since my old contract was up. He not only provided me with false information but he also did not take the time to contact Comcast to activate the new plan. I learned the hard way that Comcast does not do its own telemarketing. It outsources to Bernard (a telemarketing company that uses overseas call centers). Needless to say after 6 phone conversations with Comcast service reps, nothing has been fixed and all that was "accomplished" was that I discovered the telemarketer lied to complete the sale. STAY AWAY FROM COMCAST. Their actual service reps only apologize and they fix NOTHING.

They sent a contract for services then changed agreement after it was signed. You can't speak with a supervisor. Takes an incredible amount of time to even get to a person to speak with. The worst customer service on the planet!

Every other month I have some kind of issue with one aspect or another of my service. I just sat waiting for online chat for HALF AN HOUR. Finally just signed out. Now I will have to go home and sit on the phone with some rude person, restating all the problems over and over again until it's fixed. This time it's internet. Last time it was cable. It's ridiculous to have to contact a company so much about problems with service, especially given what they charge for the so called service. About to tell them to stuff it and sign up for satellite tv/internet.

I am not really happy with Comcast because I feel I pay way too much for the number of channels I actually watch. I have basic which is comprised of more than 60 channels out of which I only watch a total of about a dozen. So I feel like I am paying 4 to 5 times as much as I would like to pay. Unfortunately 'ala carte' is not an option. Another thing is that they removed the preview guide channel from basic and in order to find programming. I have to surf via the remote and that is really annoying! My cable is combined with my internet, which I really do like having and that is the only plus to having cable at all.

I recently called Xfinity to make changes to my account and was told I could not do so over the phone and had to go to their store!!! What poor customer service!! I pay you a damn car payment each month for cable service and you can't service my account? I have to waste hours of my time to wait in your store to get a service I already pay for!!! You gotta be kidding me!! Not to mention when I do call your ridiculous company I speak with someone on the other side of the world who doesn't understand anything about customer service or american culture and expectations!!! Then I GET HERE AND YOU REALLY EXPECT ME TO WAIT A FREAKING HOUR OR MORE TO GET SERVICED??? HOW ABOUT YOU PAY ME FOR MY TIME!!!

I am writing this review after speaking to people at corporate headquarters twice in a six-month period. Comcast actually sent a crew of three supervisors to my home to keep me with them after the latest incident, a talk which lasted for three hours where I was promised my service would be cut 50% in cost. We will get back to that. I have had Comcast since 1999. The only other option available in our area was RCN until about a year ago, when Verizon came to town, which I am switching to tomorrow. I call Comcast Customer Service on average of three times a month. Because of my work schedule, I typically speak with someone from the Philippines, where they speak English, but when you give them your issue, they then ask you if you're having said issue at least 30 times as if you're speaking to your three year old when he's throwing a temper tantrum.

I moved my household from MN to WA. It was a simple transfer of service where I requested for my MN to be canceled and WA to be activated as they cannot do same account transfer between states. The Comcast agents screwed up in every way possible!! One of them canceled my WA instead of MN. When I called and explained, they activated my WA address but forgot to cancel MN account. It's is such a frustrating experience. We had been using Comcast for many years but now, I am planning to look for other choices and switch away from Comcast. It sucks in every way!!! I personally want to see this company go bankrupt.

I have an upsetting dilemma with Comcast/Xfinity for 2 years now. I keep getting billed for channels I don't even subscribe to. Called several times, wrote letters and went in person.

I moved from one property to another on the same street in June 2013 and moved my Comcast's account and equipment as well. The company sent their technicians, installed and started billing me on the new address right away. In the last quarter of last year I get an aggressive call from a collection company called IC Systems indicating that they had a bill pending from Comcast on my previous address for USD 1.032. I answered that this wasn't possible as I closed the account and moved with them to a new property 3 years ago. Then I called Comcast informing them about this, explaining the same and I also called the collection agency after receiving threatening letters trying to collect the amount.

Costs are extremely high, changes of service (additions) then a notice months after changes that they forgot to tell you. Further, bundling is inconvenient and the less you bundle the more it costs.

I agree with some of the posts in reference to billing. I hope before people purchase this product they will read these complaints. First I do not agree with having a two-year agreement with only a one year price lock. Check out AT&T U-verse it is just the opposite. I was never told how much the early termination fee was. Nonetheless the bill went up so much after the first year it was not affordable. However I did pay it but after almost 2 years I said no more and I called to reduce services to lower the bill. Apparently that automatically extended the agreement another two years but again was never told. The channel lineup for minimum is exactly what it says minimum and still expensive so I switched to U-verse which gave me the U300 package that included Showtime, a couple of more movie channels, all the equipment high-speed, two DVRs and phone for $113 a month plus tax.

Comcast overall is not too bad. But in Arlington, VA unless you live in a house or apartment building that allows you to have Dish TV you are stuck with Comcast. The company knows of those that have no choice but to go with Comcast. Their telephone automated system is the worst I have ever seen. I complain every time I have to call.

Comcast/Xfinity is a good option for internet. The channel selections are comparable to other companies (not a big fan of having to get channels I don't or won't watch). Biggest complaint is the lack of knowledge the technicians have on how to set up the systems and how to make sure that the home or office is capable of accommodating the services being offered. These are basic things like the correct cabling, terminations, fittings and proper splitters.

Awful!!! They should be sued! They are terrorist! They want $2859.89 just to cancel our service and account! I've NEVER seen anything like it in my life!!! They are holding us hostage and will not turn off the service unless we pay the $2823.15! I'm going to pay my lawyer that instead.

Expensive. Never know what bill is going to be however customer service agents are very good and seem to want to resolve issues. Found not one rude employee when I have had issues of concern. My main complaint is compared to other cable companies I have used is their monthly pricing.

I was reluctant to trust Comcast from prior experiences but decided to give them a try after the salesperson assured me that there would be no contract and I could cancel at any time. After 6 months I decided to cancel and I'm slapped with a 170 dollar early termination fee. I was lied to and deceived and will never trust Comcast again.

Monthly charges changing monthly - few $$$$ per month. In present time my bill is over $225.00 per month - basic service, nothing special. Starting price $99.00 per month, after few months $125, 135, 165 and up. Why I need to pay so much for nothing? Most channels duplicate programs and movies - why??? During one hour programming you are forced to watch 20-24 minutes advertisement - why??? I pay for program not a advertisement. I dumped this garbage Comcast - Xfinity garbage company.

Comcast's customer care is legendary - for its dismal quality. Never a call to them that doesn't take at least 30 minutes, no matter how trivial the issue. They have no control over their administration or finance, and their hardware is unreliable, too.

When you have monopolies like Comcast, Verizon, Bright House, etc. You get complete total rip off crap. All of it just terrible. Customer service can hardly speak English and I'm talking about the ones born here in the USA and they could care less about you or your problems and the streaming ** they advertise constantly. How easy it is to stream to any device if you have Comcast. Lol it doesn't even work... I called them 10 times and I couldn't understand what 5 of them were saying and the other 5 knew less about how it worked than me.

First off let me start by saying Comcast/Xfinity whatever or whichever name they use suck! I required cable and internet service, so at first I had a different provider from Comcast, they were ok I really didn't have any complaint it's just that I had Dial Up Internet but I felt maybe I could use something faster, so I left the one provider to go to Comcast. OH BOY what a big mistake I made, so here is the story: I called up Comcast and spoke to someone and of course they tell you everything you want to hear just to get you so they got me. I got a simple package internet, tv, free HBO and HD channels. A few weeks after they came to set me up the internet wasn't working so they had to come out. It worked but it wasn't reaching the upper part of my house, so they had to come back out again then they said "Oh it's your area" so I bought a new modem/router so it can reach upstairs and it also deducted $10 off or my account.

I temporarily suspended my service willingly due to a financial setback and stated I would resume service in a month. This morning had a man, not in marked Comcast shirt or his vehicle which was a Kia Soul, knock on my door. I was getting ready to answer my door and he was looking in my kitchen window and banging on it. He called my phone from a local cell number and told me he was with Comcast and needed to discuss my account or take the equipment. Unhappy with this entire scenario, I call the customer service department who informs me that they have every right to come to my home and behave this way! I, in turn, immediately cut off service and returned equipment to the local store. This is NOT acceptable!! Worst customer service experience EVER!!! Shame on you Comcast!!!

We just received a new customer installation on 5-2-17. The installer told us he was running all new lines because they do not use old lines. The existing condition of the house was not discussed as to what lines were already in place. I was charged $60 for an installation of 4 TV's and a modem. He also told me he is not allowed to install splitters because they drop the signal. He said this because I asked him to split a line so I could move 1 TV to my patio where one line he installed passed right by the location of the wall bracket on the patio. The installer decided to use one existing line going to my living room which happens to be the main line for the DVR and modem location. He then put a splitter in this location (which he just told me he couldn't do) for the modem.

Each week my service goes out; both internet and cable. I have become accustomed to troubleshooting and then calling each week. I was told two technicians would come to my home. I took off time off work, delayed a meeting this morning I was scheduled to facilitate; Comcast was to arrive between 8-10 am. It now 10:15 am, no technicians have called or shown. I called and was told I was given the wrong information that only one tech would arrive. I have to leave at 10:30 to make my meeting that I rescheduled and took time off work for Comcast. I was told tech "should" call about 10:30 am, not arrive but call. How unprofessional is that? I am disgusted with the misinformation, disgusted with the services, disgusted with the lateness and no show. The "company policy of making sure techs contact customers to alert of arrival time". Yeah, they have a commercial promising that. Verizon, here I come! Comcast is HORRIBLE!!!

I'M tired of paying a lot of money for cable when they never put shows on demand as promised. It's not next day and sometimes they never show up or not until weeks later or they put a part one and not two. Why are they allowed to get away with this??? I'M paying almost $100 every month and their attitude is always you get it when we get around to it.

Got bill from Comcast. Due date is Apr 29. Paid by phone May 3. Recording gave me my next balance of $10 higher than the payment due. Contacted Comcast and was told the $10 was a LATE FEE!!! They also said that even if payment was made on Apr 30 a late fee would have incurred. I have NEVER been late on anything, have a perfect credit score and I get THIS. Nowhere in this bill does it state that a late fee to be imposed after a certain number of days. The statement only reads "Accounts that are not paid in full are subject to $9.50 late fee."

We have had Comcast since they came to our area 15 years ago and at first they were great low prices and great service. Well 15 years later they are the giant and now dictate their prices which are SKY HIGH for what you get. They nickel and dime people then to make you think you will save some money. They pull the bundle crap on you. They hate it when you own your own modem due they can't collect their monthly rental charge on it from you. I cannot understand how the FCC lets them operate unless Comcast has a lot of lobbyist telling the FCC what to do. Now billing you a month in advance is that really legal?? Taking our money for service that isn't used yet 30 days out?

Comcast owed a balance after my husband and I got married and went into one account. When we deposited the check, it bounced. WE have been charged fees from our bank and have not been able to get any help Comcast on the situation. We have received only the run-around.