Xfinity Cable TV Reviews

I have been a customer of Comcast for many years but since September I have been having issues and this is a constant issue and have not got this issue resolved and we are now going to June and still nothing has been fixed. This issue is actually getting worse to the point of no service for hours. I am constantly switched to another rep. Who apologize and says sorry and they can’t assist. I am so tired of this issue not being resolved or proper credits applied.

Currently I'm paying $239 for cable & internet which is too high but we manage anyway. Recent we were encouraged to switch to Comcast new X1 product and with regret this system is the worst. The system freezes every minute on the minute and to top this off Comcast is doing me a favor and wanted to charge for a technician to come out since rebooting the system does nothing to help. Comcast is ripping people off and something needs to be done here. Even if they have a outage for days they are reluctant to give you a credit. Please do something about this monopoly.

I have received emails and popups telling me that I need to replace my modem by today or my service will be changed or stopped. They also have sent me things telling me that the new modem arrived three days ago. Huh? I contacted Xfinity this morning and a nice worker named Heidi tried to help. She told me that the modem will not arrive until tomorrow. When I asked why I am receiving emails and popups about this, she said she was not sure.

Started having problems with my cable reception. Comcast came out and ran a temporary line. Utilities were never marked so when subcontractor came out to run line on Friday, May 18th he was laying line blindly across utility lines. Needless to say I was lucky to come home and find that subcontractor was going to lay line across my neighbor. **! Got him to run line on our property but had to go across the corner of neighbors because utilities had not been marked. Subcontractor left cable line on top of ground where I could have easily run over with lawnmower. Neighbor almost cut it with his weedeater. **!

Comcast is a monopoly, yes there are other providers in FL. but the issue is housing construction and speed of the internet. Since most houses are cement blocks due to hurricanes, your loss of signal from the modem/wifi thru one wall is around 80%. I have had the top of the line modem and wifi + adapters and repeater to actually get 40% less signal or 95Megs at the source and 50-60Megabits to my computer.

I live in NJ and my only option is Comcast. I originally signed up to a double play package TV/Internet but found myself not using the TV at all so wanted to find my options. All other cable companies I've been with would allow me to view/change services online. Comcast will not. When I attempt to do that I'm told I need to call. When I asked why that is, they said that this is what happens with anyone on the "new billing system" and that they will no longer support the ability to manage accounts online.

I am considering starting a class action lawsuit against Comcast/Xfinity in the state of Florida. I originally signed up with this company for basic Internet that they told me would cost 29.99 per month plus tax and modem rental. Since then the plan I signed up for, is not the plan I’ve been being billed for. My cheapest Bill has been $80, and that was with a $33 credit added to my bill. I am also being billed for channels I never requested, or received. As I said, I signed up for a basic Internet package for 29.99, and I was told there was an $11 modem rental fee plus tax. This should have worked out to $41 plus tax, but I have never received a bill that was less than $80. After spending over 4 hours on the phone with this company today, I realized the only option is to take them to court in this state.

The biggest problem I have with Comcast is the outsourcing of customer service to the Philippines. The reps are polite and well-intentioned but I have only very rarely had an issue resolved no matter how miniscule the problem, usually because of the language barrier. I do get compliments from reps, even advice, however. Case in point: Recently a rep I spoke with told me that "my husband and I make a lovely couple(?!)." Another told me that "if I keep my husband smiling I will look younger and younger every day." On another occasion I told a customer service rep I was having a problem rebooting my TV. She paraphrased in saying she understood I was "experiencing a power outage." How can you communicate the nature of a technical issue to those who fail to understand the English language? As for billing? That's another issue to be addressed at another time--perhaps, when I have the stamina to do so.

On January 8, 2018 I signed up for a "One Year Long" promotional cable internet/TV package. I have been a customer of Comcast then Xfinity since 2005 but have to change my service each year to whatever package they are offering or else my bill goes up a HUGE amount - usually more than 50%. With the new package in January my internet speed went up and my TV lineup improved over what I had previously, for about the same as my previous service. Besides the annoyance of having to remember to check each year as the "special promotion" is expiring, I was relatively happy with the service package I purchased.

I paid for a relative's account for many years. That relative is now able to pay for their own account, so I canceled my account with Comcast in January and the relative opened a new account in their own name. It appears that Comcast is still charging my account on autopay on my American Express card and is also charging my relative. I spoke to several Comcast representatives on the phone during the last few weeks in an attempt to get this taken care of. Comcast representatives said they couldn't give me any information because it was no longer my account (how come I'm paying for it then?) My relative has spoken with them as well. I got a new statement from my credit card company yesterday and it's still on auto pay.

I don't have to even write a review. All I have to do is regurgitate that which has come before me that reflects my exact sentiments: Xfinity is an AWFUL company. With a market monopoly, they fully take advantage of their customers. I hate Comcast, they have the WORST customer service, they will actually lie to you, and mess up your service. They need to go away!!!

I have a business and I start services with them last year paying for bundle $120 plus tax. NOW my bill is $150.00 plus tax with all kind of nonsense fees and this is my story: I am trying to cut down some off the services I had. I call them THREE time asking if I buy my equipment that $14.95 fees will be deleted, THREE time they said yes and then I ask them THREE different time, "If I cancel the TV services, is the others fees related to the TV services will be deleted." They said, "YES it will." I went spend $350 to pay my own equipment and new antenna for tv.

Review the cable box via UPS. Installed the box and the power button would not stay on. Called the number for support on the easy install card. I was transferred to 3 different people. The last person advised me I may have to go and switch out the box but would and someone from the next level of support call me back today. After 3 hours I called box. The rep had no idea what I was talking about. Advised me she can see my cable box. I was amazed and replied, "Really? The box is in my car!!??" I asked for a supervisor and she reply she needed to know what my issue was. I explained again. She did not understand why I was calling. This went on for a few times and asked for a supervisor again. Then asked for her name and she was gone!!! So I call in again and spoke to an educated person that was extremely helpful and apologetic. Comcast is the only service available at the location or I would never of signed with them.

Comcast Cable/Xfinity Service needs to be investigated because they are using 3rd party payment transaction to steal your money. From 2015-2016 Comcast I mistakenly paid my bill twice with them of roughly $160. From that time they never return that money to me. At that time they used a third party and I kept all the papers and whom I spoke to trying to get my money and they have not yet return my money to me. Comcast/Xfinity needs to be out of business. This is very unfair to the community. I feel very vulnerable!!!

I was with Xfinity/Comcast for over 2 years and everything was going well. I bought a new home and called to have my service transferred and found out they did not service that area. The agent said “no big deal. We will cancel your service for you.” A month later I got billed an ETF (Early Termination Fee) for cancelling early. I was 3 months away from the end of my contract and they are going to charge me over $150 dollars for cancelling 3 months early on a 3-year contract. They said there is nothing they could do because a contract is a contract. I was SHOCKED! I was a loyal customer that whole time and was even wanting to use them at my new address, BUT because they are so small and service very small territories they are limited to where they can service you and then punish the customer! This is why I would never recommend their service unless you never plan to move… ever!

I never signed contract. But when I ended service with them, they charged me early termination fee. I asked them to show the contract. They said it is only verbal. I requested to listen to the verbal recording, they couldn't. So they said they would not charge me. But when I received the bill, they charged me $110. DON'T TRUST COMCAST!!!

They charge too much and when I took my cable box back to 1 of their stores they had no record so they lied about the date it was turn in and threaten to turn it over to collections.

After we cancelled Comcast three days before during the trial month and paid even before the month ended we started getting a bill from them in the amount of 88.99 plus dollars. We contacted them three times already, the first two callers told us this was their mistake, we don't owe nothing and they still went ahead and opened a ticket dispute toward the case. This is outrageous! Now we get a letter from Southwest credit demanding this payment. We called Comcast once again and as always we cannot speak with the Supervisor to rectify the problem at once. In the meantime time passed and nothing is done. Yet they have time to send info to creditors and not fix the problem at hand while I'm on the phone addressing the issue. Poor services rendered and no excuse for. I'm very dissatisfied with this issue.

It would pay ($10) to get the DVR. Some channels are "pay only" if you miss the "live" showing. Comcast does include some channels, in their basic, that others (AT&T) doesn't. As an example, Comcast has both Hallmark and Hallmark Movie channels but, has a lot of channels that are subscription only where AT&T includes in their basic.

Though I have little problem with Comcast's channel provision and reliability, the web connection is among the worst I have experienced. I am paying for "high speed" cable rated at 25 - 75 mbytes/sec, but would be overjoyed if I could consistently get 2 mbytes/sec. This part of their service is a joke!

Service was not good. Always calling in and many times I was without tv or phone service and at the time my grandma was living. She was 103 year old and the tv was all she cared about.

Cost too much, and has a lot of programs channels and music that I pay for and never use!!! Are they just money hungry or what? Why don't they have just what you want, and no more, (like bundling crap)?

Comcast customer service is terrible. The service connection would never work. My bill was incorrect the entire time I had service and it was credited several times only to have the next bill incorrect as well. Not one customer service rep fixed the billing. Techs were sent out to fix connection but that never worked for long either.

Too expensive. So many channels that I don't use that makes my bill enormous. I switched to streaming with YouTube TV. Gets all my local channels and many, many more channels including NESN plus free unlimited DVR recording and all in HD for only $35/Month. Comcast wanted extra for HD, extra for equipment, etc...

I use Comcast for my phone, wireless and TV service. I've been a faithful customer, always paying on time, for 15 years. The last time I called to get a better deal on my service, I was promised a package for $119.00/mo. My actual bill? $156.63/mo. When I called customer service to find out why, I was cut off 3 different times. The 4th time I called, SOMEHOW they no longer had my correct Social Security Number??? That issue has never been cleared up. Comcast has the market in my area, so I have no other choice. The $47.43 I pay on top of the price I was quoted, I was told were taxes and fees for my area. I understand taxes and fees, but $47.43??!! Also, on 12/23/17, I was told that my internet speed would go from 75 Mbps to 100 Mbps, but once I reset my modem, it's been running slower. Avoid Comcast if you can.

Comcast Cable Service has great picture quality but it comes at a great cost. They start you with a promotion then the cost jumps up to be very costly. You can't go on another promotion until paying at least 3 months at regular cost and you have to call them to get a new promotion. They don't tell you to call after 6 months to call back and they will lower your bill.

Their customer service is the worst of any company I have ever dealt with! We have been trying to get them to correct a billing error for over 10 months, and still haven't got it done.

The way they handled my move started well, moved to a missed appt and 48 hours with no outside world contact, to great installer and then BS answers when my telephone service was lost.

They overcharge, their internet is bad, and they have the worst customer service I’ve ever dealt with. They are a terrible company and they are pretty much a monopoly.

Continually raising fees, eliminating channels without increasing service, basically paying more for less. Customer service is a nightmare, good luck finding someone who understands you and one you can understand. Speaking English is not a prerequisite for employment, different reps give vastly different answers. Neighbors have FIOS but that is no better.

Xfinity - poor customer service and you can't understand them. They are all overseas, never keep their appointments and never return phone calls. Takes over 5 phone calls to have someone help you and they still don't care.

I had Comcast for many years, starting in 1986 when it was another name and the cable was only 19.99 per month. But it kept going up and up till my husband and I couldn't afford it. So got a package deal with CenturyLink. The CenturyLink included TV, internet, and landline phone and just down sided to a lowing price because l live on SOCIAL security check.

They take their time to see whether they can provide me with a lower price each year. I wish that I could get an exchange on some of the channels that I do not watch for TV Land and a couple of other channels.

We eventually will cancel all cable. We walked away from Uverse about 6 months ago. We simply don't need hundreds of channels displaying anemic content.

Comcast keeps raising the bill until you have no choice but to switch. I was paying 262.00 a month and when I called to get a better deal I was told that is for new customers. I paid my bill ON TIME every month and 2 different agents told me there was nothing they could do. I will not be going back to Comcast.

I have been a customer of Comcast since 2007, took a two year break, and then restarted my service in early 2013. I feel confident in saying that Comcast is by far the WORST company I have ever had the displeasure to use (from customer service to actual service) and I just canceled my service last night. In 2016, I was sent a tech on a Saturday morning who dragged his feet for two hours doing who knows what. At the end of the two hours he asked if he could look at my connection in my room and offered to hook up a line for free. I agreed and stayed in my living room with my young daughter.

We used to have Comcast for many years. But there was a point when we simply cannot get any internet connection. After calling we were explained that we do not have the appropriate speed. Finally they sold a different plan but still it is not as faster as they promised.

The service is great. The weather doesn't affect service. Customer service is above and beyond.Prompt and every call has been helpful to solve the issue.

I am a long time Comcast customer for the simple reason that they are the best of very limited choices in my market. However, their service is chronically bad, both in terms of internet reliability and customer interactions. Comcast - over time - has proven to be the most customer unfriendly corporation that I have ever had to deal with.

The service is not worth the money. They give the deals to the new customers but if you're an old customer they basically say, "Hey you been loyal for so many years. Screw you." It's disgusting. They should do it the other way around.

My Comcast cable reboots all of the time. They have been out and have swapped out DVR's and find no other problems. Their customer service is awful, they all seem to have an attitude. I recently called regarding my pricing that was really high and the Comcast Rep said she would be happy to reduce it. She took my home number just in case we got disconnected. After working with her for 20 minutes, we got disconnected. She NEVER called me back like she said she would and I did not hear back from her or anyone else from Comcast. I even wrote in about this and did not receive any replies back. This is typical Comcast. I am looking at other options, I have had enough of Comcast's attitude.

Concatenation is way too expensive. You must pay for telephone service in a bundle even when you don't need it. Premium channels overpriced. Sales reps on phone dishonest and hard to understand through thick accents.

I was getting ready to move in the next month or two... Someone was vandalizing my property and cut my cable wires. I called them and explain to them what was going on and ask them if there was anything I could do about the situation if not then go ahead and have somebody come fix it. They told me they could suspend my account until I moved and then started up like if no time had of her past and I would not be charged her build until they restarted the account. I thought that was great because it would also save them money and my time of having somebody constantly come out and fix the line for the next month or two every time I got cut. I got moved within the next month or two and called them to reconnect service.

I was impressed with the technician who was on time for our appointment for delivery of equipment, his willingness explain what I needed to know and he was very patient, as well as thorough in communicating said information.

The billing system is awful. They do not keep accurate records. More than once they have overbilled us and it very difficult to get them to fix their records.

I set up the account, told the associate it would be in my husband's name because I was changing my name, and he said that was fine. He didn't tell me I would not be able to get any information from their associates in the future if I did that. So the next day, I contacted them to double-check the price increase he mentioned, and their associates told me they wouldn't talk to me (after I gave them all the required info like the last digits of our soc. numbers, names, addresses) and that I needed to be added.

I feel that they charge way too much. It’s expensive. I appreciate a good service and having an internet service as well that works 100% especially for work reasons. I just wish that when something is wrong it’s handled in a better fashion. The customer service is horrible. Often times speaking to a person you cannot understand. Most reasons why I use the chat feature. Though this can be frustrating as well.

Best tv and internet in this area. Any issues are taken care of either by me with their help or they send someone out to fix any problems. Self service is great though and I have spent hours on the phone with a tech rather than wait for a tech to come to my apt.

I used DirecTV for years, but recently moved in with someone else who has Comcast. I prefer DirecTV. I got more channels for less and great customer service.

I have been unhappy with Comcast Cable from the start. The rating I gave them is better than I feel but where I give my name I dont want for my bill to go up.

I am very upset and unhappy with Comcast’s prices. They offer you a deal but you aren’t really paying the ”deal” prices. It ends up being at least twice as much after all the taxes and hidden costs. Definitely wouldn’t recommend Comcast to anyone period.

Xfinity by Comcast is great because it’s so easy to navigate and if you don’t want to do it yourself you can find anything using voice commands. The controller is simple and user friendly. To top it off the price is right!

Was having a problem with over data usage - they give 1st 2 months free and then have options. Talked to Comcast agent today and was able to resolve and get new options available.

Comcast is definitely the best but retired people usually have trouble with the cost. There are supervisors that can give help in several ways so ask to talk to a supv. when trying to get help.

I am appalled to say the least. We contacted Comcast to inquire about setting up service. We made it abundantly clear that the location we were setting up at was temporary so we did not want a contract. Caroline informed us that wasn't a problem and that in the event we moved somewhere there was no service there was no obligation. Sure enough, we are moving and now they say we have a 3 year YES THREE YEAR contact and we have a cancellation fee. I firmly told them that with Trump's tax cuts and the money they scam out of people they will have to find another way to pay for their bonuses because I was not going to pay them and I would go to small claims court. I am sure they will not be flying someone out to small claims court because it would cost them a lot more money than it would to just cancel the service that we couldn't use.

High speed internet runs at a snail's pace. If you don't sign up for cable Comcast doubles the price of internet so streaming is outrageously expensive. They raise their prices every year using the excuse that "you were on a promotion last year which has expired". Their installation crew will not set up a secure network for you if you opt to use your own modem claiming you do not have the correct equipment. I had to find a friend to do that for me. I live in an over 60 senior apartment complex that is not wired for Verizon Fios so Comcast knows it is running a monopoly and takes advantage of everyone in the building with slow internet and extremely high cable prices. Channels selection are terrible and bad weather knocks out service regularly. Their service sucks!

Way overpriced!! Looking at other providers or cutting the cable. Takes forever to get someone on the phone that can fix the problem when you have one.

Comcast and AT&T are monopolies in our area. I have never been happy with Comcast. They are hard to reach. The service is slow, particularly on my cell phone, where "sent" messages are not posted in a timely manner. The monthly cost is exceedingly high, and we are not given advance notice of increases in our monthly rates. I am paying almost $200 for TV and computer per month. What is that for? Advertising? Trucks? Spiffy uniforms? I wish I had a viable alternative! I would drop Comcast in a second.

Updates at night. Service interrupted at night. At time service go out at night more than day. I have filed complaints with FCC. There are not a lot of good selection with the free movies.

I've continuously had problems with billing and outages for no apparent reason. You have to call them at least once a year and complain about their padded billing processes. The city is currently installing fiber optics cable in our neighborhood. As soon as that's complete, we'll be changing internet and cable providers.

We pay our bill with our rent thru the park. We have been getting billed and turned off for last 2 yrs. The bills say to whom whom or tenant tenant. It the same thing every month. We disregard bill. They say, "It will never happen again." Promise us free show time HBO etc for the hassle that we never get ever. We're going to sue them.

Ask yourself how it is dealing with a monopoly that charges what it wants for overpriced service that keeps raising its rates without the customer having any recourse. Comcast Cable Service makes you buy a package of worthless channels to get the only one you want. They are the second most hated company in the US.

Xfinity is making it easier to understand the different options available. But the service is expensive with numerous add on fees (Taxes, franchise fees, etc).

The customer service is awful. They will never answer questions because they have a standard script they go by, they must hire them and tell them to shovel the crap in their script. The company could actually be better with good customer service, yet frustrating the customer seems to be their goal. The product is too expensive and profits over customers their only concern.

I have been a Comcast customer for almost 30 years and after spending another 6 hours today on the phone and at the local store I still do NOT have working cable. They have the WORST service ever. If you have a choice DO NOT go with this company. This is not a one time thing... It's almost 30 years of frustration that has built up. I would rather pay double and get service from another company.

Horrible customer service. They are unreliable, and after over 20 years with them I was done. Technicians do not know what they are doing. You are lucky if you find a good one. I had to help one get my own wi-fi working.

Prices continue to increase and service customer service continues to decrease. If you call customer service you get someone who can barely if at all speak English and if there is a problem the chances of getting it resolved are slim and none. I called 5 times in a two day period and talked to no less than 8 people after being bounced around and was told they could not help me. So as far as I am concerned one star is an exaggeration.

I was a Comcast cable customer for more than a decade. The channel selection is great, and it's fairly reliable but billing is an issue. My bill went up and down from month to month with no explanation. I had a specific occasion when I was billed for unlimited internet and for exceeding a data cap I paid extra not to have. It took them three days to obtain clearance to rectify the situation. I unplugged from their cable service nearly two years ago and never looked back. I do still use Comcast as my home phone provider and for high speed internet. It's pricey, but I haven't found a comparable internet provider in this area. AT&T and WOW just don't hold a candle to Comcast speed and reliability.

My major complaint about this provider is that they force you into a three package deal that includes a land line phone that I don't want or need, but it would cost more just to have cable and internet. I live alone and spend $250 for this service and how much TV and Internet time do I use? Not $250 worth! They should consider that Seniors and those of us on fixed, limited incomes don't need this high cost service and unbundle the packages and allow us to select what we need, not what they want us to have.

The cost of service is way too high! Too much extra costs and charges. Internet could be better and a little too many glitches in video performance.

They should try to do better. I have experienced nothing but lies and empty promises. I asked for upgraded equipment and I was told that I would have to drive to their location, which was very inconvenient.

Comcast Cable Service is fairly good. However there are issues with the audio on ABC station, Spanish language on English station shows, losing on demand at times, etc. Although these issues can & are resolved it’s a nuisance to call the customer service.

Overpriced, greedy, poor customer service representatives and they won't help people who want their service to get a lower package while struggling. Fixing outages while not even letting the customer of the problem. I could go on.... equipment needed to use their service so they can add on more charges on top of stated specials.

In the beginning of my service with COMCAST, THERE WERE NUMEROUS PROBLEMS. They were ALWAYS willing to help fix them though, and give me credits toward my bill to make it up to me. There have been A LOT MORE problems over the last few years, but they still strive to do the best they can for their customers. THAT'S ALL ANY COMPANY CAN REALLY DO.

I like Comcast's reliability and selection and On Demand. I HATE Comcast's marketing and sales - the price you pay is whatever you can negotiate - you have to fight. Right now, IMHO, I have a good deal, BUT, that is subject to change next year!

In the past few years, I've seen prices increase without any explanation. I found myself taking time to speak to a Comcast representative. They have a great team of customer reps and they appear to be interested in resolving issues. I've never been disappointed. So, while I believe that Comcast is pricey, they provide good customer service. I've bundled several services e.g. internet, landline, cable. The only concern I have is with the internet which at times seems slow. I can pay for faster service; however, I'm on a budget.

Comcast Cable Service is expensive. Can’t shop for other companies. I am locked into them. No competition with other. The town locks it up and they get the money so we can save even if we wanted to.

First and foremost, Comcast charges way too much for their services. And I feel trapped to continue with their services because I don't want to go back to digital t.v.

Comcast Cable customer service is very difficult to get in touch with. Once you finally get to the right department the reps are friendly and polite. The cost of my service is overpriced and continues to go up.

Comcast cable had the worst customer service and it was difficult to get through to them. Their cable boxes were antiquated and didn’t work well. I would not recommend them to my friends.

Xfinity - Very poor tech. support. I spoke to them many times regarding downtime and picture quality. Nothing was ever resolved, only to find me not willing to stay on phone line anymore in that session.

Costs way too much and I'm never home to watch most of it. Bundles do not save you enough money. Not worth the money. Also, should not cost more to cancel contract.

I am frustrated that I am paying for a package of about 60 channels and only utilize about 10 or 12 of them. I would very much welcome ala carte but was told that it would be more expensive than what I am paying now. I'm not a sports fan except for baseball, but I do like ice skating and gymnastics as well. I've been considering checking out 'Sling TV', which claims to have ala carte starting at 20 dollars a month. Haven't yet though. If it weren't for the fact that I have my internet in with my tv, I'd have dropped Comcast a long time ago.

DVR recording shows suck. It skips digital picture. Horrible & loses sound. You miss the show. Why DVR it forces me to watch on demand with commercial. I pay etc for this service that doesn't work. As for channels package basic cost 100.00. I can get 50 with an antenna free. My cable with internet is 200 a month. I'm currently looking at getting rid of cable just want internet service.

Bundle is crap - cannot choose channels -- ones that we like are bundled with channels we don't want. The only way to get a better deal is to threaten to go to Dish network. Then the rates are lowered for 3-6 months, then adjusted back to original pricing.

Cost just too high and if you had to call too long of a wait, attitude sucks. No longer have them moved out of their area. Never would pick them again if I went back to the service area again. Moving out of Nj to Nm. I pray and hope they don't cover out there.

Good service on phone & good tech support, but their equipment breaks down frequently. Remote controls broke down 9 times in less than two months. Each time they were fixed but failed again quickly. Had in-home service twice and phone support other times. They have a monopoly in my area and their service inability to provide quality shows it. Will change as soon as other cable provider offers service in my area.

This company is the worst. They lie, cheat and basically steal from people. Increase your rates with lies, charge you for crap you don't even have. Customer service is the worst. I have had Cox, Time Warner of which I would give anything to have them back again.

The Comcast Cable Service is just too expensive!! I've been a client of theirs for 36 yrs and going through a hardship right now and STILL can't get a discount!!! We pay almost $140 a month with NO premium channels. That's ridiculous!!!

My problem with Comcast occurred when the service at my condo complex changed to HD. I had two boxes which I was told to keep them. During this installation boxes were needed to make the work. 5 years passed 1 box failed and was replaced with a standard issue. Then some 1800 number started fussing that they needed a box back. I tried to disconnect it and couldn’t so I paid $35.00 to have the standard box delivered and the other removed. The technician arrived bringing with him the same model box I had been told I could not have, after a long wait, many telephone calls, the technician left the standard box. My next challenge occurred when I sold the condo and again despite having an agreement with the association they wanted the standard boxes back but I didn’t have access to the condo anymore. I involved the condo manager and your local manager to work it out.

Comcast is the worst cable service there is. Their internet as well as the cable service sucks. You cannot depend on either service at all because the signal is a joke, it comes and go all the time at any time of the day even late at night. You call them for service and when they come out they cannot find the problem. They just play a guessing game all the time. They might tell you it is a problem outside. They work on the box outside and nothing happens, then will tell you maybe it is inside, same thing. Bottom line their technicians are useless. I will not recommend anyone to get their service. Stay away from Comcast. They deserve less than one star.

Too expensive and no discounts for seniors on fixed income! They advertise discounts for existing customers but when you call about them you don't qualify.

The service is awful and the game you play with the customer service is even worst and let's not forget the bill!!! Ridiculous, the same programs, shows and movies always the same.

Comcast Cable Service always have tv issues, always calling for help, customer service people that don't know what they're doing and they lied to you. They can't fix the issues but they keep raising my price.

This was the first time that I called Comcast with a problem. I spoke to three people before my problem was solved. The television went black and I couldn't get it to take any commands. After speaking with the two technicians, I was told that the problem was with my television and not Comcast. I called Sharp, they did some testing of the set and found it to be in working order. They told me to call Comcast back and let them know the outcome of my phone call. I called Comcast and got a woman on the phone who knew almost instantly how to solve my problem. Problem solved after 2 hours of wasting time with the two Comcast techs and having to go through testing my television.

Reliable TV services, fast internet and decent customer support once you are able to get thru to a real person. Comast is an expensive. Many different prices for the same services and a lot of “gotchas” so be careful or you will over-pay. Many “free” movies listed are not free but they continue to mislead customers. The new interface has voice which works but only with a very limited number of words. The telephone automated support is awful but seems to only get worse as they try and get you to use their web even if you are calling to report internet problems. The quality of human support is excellent but their Voice Interactive Systems and options are limited and frustrating to use. However since they offer reliable TV-phone-internet you do not contact very often except during weather outages or to try and lower your bill.

When you call Comcast you get a computer operator then they ask you a hundred questions till you get a real person. Then that person doesn’t speak English well enough then you get angry and they make up something so then it’s over. The prices are ridiculous every year. They go higher and higher till you really can’t afford them.

The 800 number takes so long to a person that suggests more than asking us to unplug and plug in to fix the problem. When I call, I've already done all the obvious things.

I am paying over $200/month for mediocre service and customer support. I only watch a handful of channels and never use my landline. I am literally throwing money away and will be streaming when my contract is up in January.

Service is faster than the alternatives available to me however they are overpriced and I am hostage to this cable company if I want the speed. There should be more options for cable service.

So expensive for what I’m getting...unable to get another provider. So it’s basically a monopoly! Many channels unavailable in my package but can’t afford more.

I work nights. Set an appt for 8-10 am. No tech. Chat with support, they tell me he will be there at 11, please wait. Chat again at noon. We don't know the location of the tech. We can come back next week. Comcast doesn't care if they come or not. They say, "Go pick up your equipment and do self install. Go to service center, sorry you can't pick up have to wait for a tech." Save yourself the frustration, keep DirectTV!

I hate Comcast, it's nothing but a monopoly! It's so expensive with their hidden taxes, fees that they come up with whenever they darn well Please! I'm so tired of not getting any channels for the 250.00$ I pay a month and their Wi-Fi is a big joke! I can walk from the front of my house sitting in my car, and the Wi-Fi is working but once inside, and walk to the back of my house into my kitchen and NO WIFI! While my Son was deployed to the Middle East and we had very little time to video chat my signal dropped every time I got to see him in a video chat! Once I pay this bill off, I'm getting rid of ROTTEN COMCAST IMMEDIATELY! They are nothing but thieves! Rotten Wi-Fi, robbing customers of very special moments! And now they want to censor the internet, I really hope they bankrupt!

I am happy with service, etc. but feel the additional charges i.e. Extra box, extra converter, etc. are annoying. I also would like a senior discount. At almost $300 per month, it is getting too costly to keep.

Comcast Cable's price for bundled services is not as advertised. They add on charges for broadcast TV and sports, but call them fees, but they really are not something you can opt out of. The true price is not a bargain at all!!!

Too many service interruptions and poor communication from service department. Frequent billing issues and/or unresolved account issues. You cannot reach a Rep that will help you and most issues require you to wait in line at one of their offices which is typically a 25 minute drive.

Cable providers have a monopoly. They charge so much, put holes in my wall and raise prices without notification. I have to monitor price changes due to end of contract. There is no notice and usually I change vendors. It is frustrating and expensive experience. No one pays the same price. When I quit one carrier, they will then try to win my business again with great deals that weren't offered during my plea to lower my rates. Used to help us run cable through my house. Now they won't and they made my house look like a cubicle! My living room had black cable run on the walls and it was degrading. Monopoly. Monopoly. Monopoly.

I just purchased a condo and Comcast is the service used by our association. The owners are allowed 2 boxes with basic cable pd by Assoc which includes regular channels, HD, HBO. I asked for 2 add'l boxes, internet and had phone comes with it. Guy show up late, never hooked up my phone, never gave me a phone number and said you paid extra for all channels and you have basic tv. So I’m paying 105.. 20 a month for basic cable or wireless. I don’t even live there full time.

I had to have Comcast for years. The customer service is horrible... and outages were ridiculous. They would ignore everything that was wrong with billing until I lost my temper. I refuse to do business with a company that requires yelling at the customer service people to get anything resolved. When I got a chance I went to satellite... and now that is coming to a end. None of them one cares about customer retention.

Cable service totally unreliable. Need to reboot cable box at least 3 times per week. Phone support not much better; we are better off unplugging and replugging the cable box ourselves. They keep raising the fee but service keeps declining. They seem to have a monopoly in our community, otherwise we would tell them to go screw themselves.

One price and then double, triple, quadruple the price. Forced two year contract and channel subscription you have to pay for. Halfway through a $100 is $180. Six months later? $260. And they don’t care when you finally quit.

When programming goes up $30 w/out warning & no new stations are added. I called to see if a package was available so that I could get my bill back down to $135. I'm now in a 2 yr contract, again. I lost HBO & gained unlimited US & international landline calls.

I attempted to cut the cable cord, however I have the lowest package due to an agreement that would be costly to break. When converting to the lowest package, no one could service me or determine why I had no service. Since I would not let them upsell me, no one cared about my issues.

Expensive service that provides limited benefit. Comcast offers recorded prior episodes of current and past season shows often at a premium charge. Telephone service is also very expensive and not as reliable as old landline companies. Comcast charges a premium for a modem battery to maintain telephone services during power outages. Bring back Ma Bell!

Comcast sucks. They are horrible due to their monopoly. I hate Comcast. They have billed me for a place I didn't live and kept trying so hard to get me to pay. I had to get to the Utilities Board. They help new unproven customers and screw long term customers who pay on time. Their pricing is odd.

With the exception of an occasional power outage, Comcast has delivered great service. Their M-1 equipment feature is very good and there's a good selection of HD stations. Excellent service during the last three years in Roseville (and I've tried DirecTV with lousy reception and even worse customer service rating). Comcast's service can be scheduled within one day and is scheduled within a two hour window (compared to DirecTV's whenever they get there). Replacement equipment can be ordered within a day or two or replaced at their local store the very same day (i.e damaged remote, upgrade modem, etc...). Comcast offers many choices of plans (i.e. Cable, Internet, Landline & Security) with great discounts with loyalty customers.

Prices keep going up & service continues to decline. I have been a customer with this provider for 20 years & receive no loyalty discount whatsoever. Yet, a new customer can receive the same service I currently have for 1/3 the cost...

The Comcast Cable Service constantly twist the verbiage to try and confuse you to buy a bigger package. You have to pay for every single little device. A $60 package will cost more than $100 guaranteed. If you have multiple TVs plan to add a minimum of $10-20 for each one.

Comcast has been an absolutely horrible experience. My service is sporadic at best and customer service is horrific. I have had 4 different service technicians out and STILL, my service is in and out. My bill is outrageous and after several calls, I was not able to get any kind of credit for the days that I had no service at all. I know that I am not the only one that has had terrible experiences with Comcast but the problems always seem to fall on deaf ears. I have cancelled my service since my contract was finally up and I WILL NOT use them again!

The cable provider I had had given me excellent service when it came to the problem I had. They were very good in fixing my problem. Would call them support staff for services.

Comcast has always been able to attend to my needs of walking me through trouble spots and also providing house calls when needed. They are very professional and understanding. Comcast is never the problem!

Comcast Cable keep raising your bill. They try to interfere with your internet service after you drop them. I ought to sue them. I have called them and tried to drop them off of my computer but like a bad penny they keep coming back. They will lie to you with a bold face. Don't ever get hooked up with Comcast Xfinity.

Call them about lowering my bill. They told me that there was no plan that cost less than the one I had which was an outright lie. They never told me that I could purchase separately or I could remove something from the bundle. There was a whole arrangement of 3 way bundles to a bundles and separate services. They raised my service pricing and did not even alert me about it.

I wish they would lower the rate and help out more customers, with more channels for a cheaper price and be more nice to Individuals when they call about their bills too. I have had some bad experiences. They do not like working with their customers on bills and neither do they like extensions. They will cut you off before the date You are due and they will also charge more to get the service back on and a fee and late charges are due upon the same day also? You cannot catch up on Your bill If You continue to have to pay late fees and other charges. They are just racking up fees and getting extra money too. Something needs to be done about them right now. It is getting Ridiculous.

In the past few months, I have had several outages that have lasted from 2 to up to six hours without explanation from the company. One problem is when there is an outage I lose cable, internet, wifi and landline since all are provided by one company. They have no problem gradually increasing fees and costs over the years but never considering reimbursing customers for loss of service time.

Every time I sign a contract and agree to pay a certain amount each month, it never fails that no matter the length of the contract, Comcast always raises my price for the monthly bill, sometimes 2-3 times during the period of the contract. They never honor the contract agreement, not to mention many, many other problems and their prices higher than other providers.

This company has not only excellent customer service but also knowledgeable service technicians. I am impressed with the system features available to customers and how seamless the equipment works.

Comcast Cable Service is the only service offered where I live. My internet experiences momentary drops several times a day. I was without cable for almost a week and had trouble getting them to respond. They made three appointments and never showed up for any of them. They doubled their price as soon as the old contract expired.

You cannot contact the provider ever. If you call them you get a recording. I have tried to get a service person to my home and the record is nine broken appointments. This is usually due to outsourcing the work to independent contractors, who state they contacted you and “you were unavailable” or you called and said not to come. They held me hostage for an entire Saturday from 9-6 only to be told by Comcast that they came and I wasn’t home. This is impossible since I’m in a gated community. Last year during Hurricane Irma I contacted them about an uncovered base that is presently exposed to the elements. I have since called them four more times. It’s still open after almost a year. Since I am in a gated condominium community I can’t change my provider. I’m in a monopoly not of my choosing.

Comcast is a large company that deserves no respects because of its systematic failures in customer service. Cheating customers seem to be the tradition that Comcast holds steadfast to. For example, in my case, after closing my account with Comcast in good standing (no balance due), Comcast "made a mistake" in billing and sent my account to a collection agency. That resulted in a bad mark on my credit history. Then when I found out, I contacted Comcast immediately, but it took Comcast several weeks to straighten this mess out.

Comcast service acts as if they are the only provider and continues to increase bill and fees. They provide an excellent selection of channels but it costs an arm and leg!

I am ready to cancel the service with Comcast because of the cost. We have basic package with internet and it's $150.00 a month after the first year. I'm not sure why these companies penalize loyal customers like they do but if they didn't do that I would stay with them from now on.

The most terrible customer service in the industry. Can't get an American customer service rep and they don't know how to correct any problem and they wouldn't know the truth if it bit them in the butt.

Cable providers feel they have a license to steal. The service is grossly overpriced, and of the channels I get, most of them are lousy. In order to get "better", I'd have to pay a lot more. They charge a monthly fee to have a 2nd box, and that is thieving also. They had a "deal" for new customers, a significant savings. I went in person to inquire about this. I told them I would like this deal too; that I have been a loyal customer & feel I should also get this reward. No way. It's that simple. No negotiating, no way were they going to reward a long time, loyal customer. Fees for this and fees for that. It's ridiculous and sickening. It's also difficult to figure out. They charge fees & often I don't even know what they're for.

I think the charge way too much for what you get. I think there should be one central box where the cable connects to then you connect all your tvs to the box. It should not matter how many tvs you have. You are already paying for the system. You should not have to pay for each connection or rent the equipment. They require the boxes to get their system. It should all be a part of their package not separate fees it`s like they nickel and dime you every way they can.

We pay a fairly large bill yet... good luck figuring out what is on with their interactive guide. I miss the paper one they sent out. They can't even seem to give info at last minute. Can't program DVR at all and have missed shows.

This is the absolute worst. The right hand doesn’t know what the left is doing. My service never ran properly despite 9 calls to reps and 4 service visits. They should be put out of business.

Awful service and value. Both internet and TV goes out several times a week, with tech support being either ignorant or unresponsive. And to top it off, the bill keeps going up.

After almost 30 years with Comcast, they finally screwed us. Our bill went from $225 a month to $522 a month. We told them we could only pay $200 a month, I'm on SSI so we only make $895 a month, they jacked up the bundle to premium which wasn't authorized.

Better than all the other cable companies I have dealt with in the past but based on what programming we frequently use they are expensive as most cable companies.

The biggest problem is weak signal in my area but the offer is good for high speed technology that we don't have here so it's a little misleading for customers in smaller towns and rural areas as opposed to near or in bigger cities. Also, it's not easy to get to customer service but they are usually helpful when speaking with them.

Comcast Cable is nothing but a money grabbing conglomerate looking at nothing other than its bottom line. We live in an area that only has Comcast, and they will not give you a break on any of their prices, unless you threaten to quit, and ONLY after you have told them to stop your service will they get back to you with a token price drop good for only a year, at most. If we had the home angle that would support installing a dish on the roof, I'd do it in a minute even if we had to pay more money each month. We have a 2D home in CT and get three times as many channels from our provider there, for less than 1/2 the price we pay in MA.

The reliability and customer Service are the two areas that Comcast is lacking in. When I had cable first installed in the house after we purchased it in 2016, I was told by the installer that the existing cable in the house would not work with their service. With the shape of the roof and how the crawlspace is arranged, the installer also told me that he couldn’t run the new cable in the attic. He ran white cable around the bottom of our house that is painted a butterscotch color. I am having to constantly reboot the modem to get the internet to start back working and this is a new modem/router.

Every year they increase your bill, mine just went up almost 50%. How are people supposed to pay $200 or more per month for TV. Without it, you can barely get TV, I believe they block the signal to force you to buy cable. We need an overhaul of their outrageous pricing.

The monthly bill increases then when you ask them to help you lower the cost they can only do it by entering another lengthy contract. The cable and internet service is intermittent. Technicians never fix the problem.

Comcast was charging too much & I dropped service. After 4 months I went back & they lowered my rate. They will charge you too much, you have to check your monthly bills.

Too expensive for the monthly fee. Workers are good except for the phone support, sometimes there is no follow through. And outside cable line is not always buried.

I would only use Comcast if they were the only provider available. The service is bad and the product is marginal. The system regularly reboots and the internet sped is slow. FIOS is much better and so is Cablevision.

You are told one cost but your invoice will reflect otherwise. I have issues whereby I need to call every other month to have billing corrected. My friend allowed them to directly withdraw money from her account to pay her bill and that was a disaster! They used to withdraw funds twice a month! Comcast really needs to get it together. Unfortunately they are the only cable company in my area so they have a monopoly on my block unless I choose to put holes in either my roof or brick walls and install a dish.

The selection of channels and programming in general is excellent. The customer service has been very consistently excellent and it has improved since Comcast took over from Time Warner. But I think the subscription is too pricey! We have cable, internet, and phone bundled and it runs over $210/month. $150 would be more reasonable.