Xfinity Cable TV Reviews

They get a rating of -3000. (No stars). I had to call because of the slow internet/wifi they always saying is so good. I was chatting telling the rep I could stream movies for her to delete my whole damn gateway connection. Meaning I couldn't even find my wifi to hook to it. Meaning we got disconnected. They never called back after being online with them for over a 1 hr and 30 mins. I had to call them. When they got on the phone I had to reset everything/every damn device which is a pain in the you know what. Then the guy tried to be smart and say how he helped me so much. I told him that he wouldn't have had to help me if they wouldn't have broke it. All they did was give me more work to do.

Been with them for just a few months then they started charging me for my own personal cable box. Even after providing for a receipt indicating I returned theirs a few days later after disconnecting and installing my own. Currently have a case open against these crooks. Also their website is pathetic, logged in and the pages keep saying, "Try back later." Would love to see some new companies come in and shut these clowns down.

I have unfortunately been a very dissatisfied customer of Comcast for 4-5 years now. There are virtually no other competitors in the area that offer comparable services and Comcast is quite aware of that obviously. I had to return their supplied hardware 6 different times to get working equipment, which cost time and money doing so. Comcast's excuse was faulty in-home wiring and offered a $70 tech visit. I finally gave in only for tech to reveal that Comcast had incorrectly connected in box on outside of house. This correction got service to function, but poorly given the pricing of service. After much aggravation, and yet an additional service call after 2 years of putting up with the poor service, another tech reveals that Comcast had been charging me a premium service fee, but supplying me with the lower tiered service package, hence poor performance speeds, missing channels, etc.

I contacted Comcast on Nov 30 because my bill increased $20.00 a month. The rep found a plan that put me back to my $166 a month if I signed a 2 year contract. I agreed. My new bill just arrived and it was $20.00 higher again. I contacted Comcast to find that a promotion on one of my boxes had ended. I told them that I agreed to 2 years at the same price with all the same equipment. They wouldn't do anything, so I returned the box and then filed a complaint with the FCC, BBB, and the Attorney General.

This company is stealing people, I'm very very tired with them, I call them, chat with them for 1 year. Because they charge me a rental modem that I OWN. They charge me also extra fees and then they upgrade the speed by 2 without any permission and multiple their price by 3. I can't understand why they do what they want and so many people complain and the gov't don't say anything. Going to cancel it, I waste my time every single month with them. Never put automatic payment.

Spectrum, would you please come to Waterbury, CT. Comcast/Xfinity has a monopoly here. In the absence of good competition, let me tell you what they do to their customers. They are the MOST EXPENSIVE service in the USA. Once they have you as a customer, you cannot change plans by picking from an online list of available packages. Existing customers have to call so that Cust. Svc can pick a plan for you and they pick a bunch of shotty channels that you DO NOT WANT and charge your two arms and two legs for it.

Seriously Comcast knows they are terrible. So they do things like a “guaranteed window” for service appointments to help stem their terrible customer perception. Unfortunately it is still as bad as ever and probably worse. We were signed up for a customer service to come and install Internet into our new home and were given a two hour window for the service rep to show up. Not only did he not show up in the two hours but he texted through the Xfinity portal to say that he had arrived two minutes before the two hour window was over so that it didn’t reflect that their “guarantee” was not met. He did not show up until 45 minutes after the window has closed. Then two techs show up and proceeded to walk through our brand new house that had just had all the carpets shampooed with wet snowy muddy shoes. They had shoe covers and didn’t use them! This is the worst company on the face of the planet. Hands down. Congrats Comcast.

In one day we were out of internet or cable services. Comcast showed no warning or message that there was an interruption of service. No credit, no nothing. I had to unplug and plug back my devices numerous times only to later learn that this was not the problem. Comcast can do a much better job.

Horrible customer service. On hold 45 min, bouncing around 5 times, no one calls back no help, have to call back wait again, too many questions, too long on hold, service is so bad. Thinking to get stupid ATT maybe, for the money we pay no service at all. Comcast you totally suck.

I am writing this note (and posting it on several social media sites) with the hope that you would hear and understand my extreme disappointment, frustration and anger about a recent service installation that I have been experiencing since last week. Here is what happened: I was visited by Mr. Robert ** (Millbrae, CA district sales manager) to my home (basically knocking on our door) and few follow up communications I reluctantly agreed to switch my Cable, Internet and Phone service to Xfinity. The promise and guaranty of Mr. ** that he would personally ensure a smooth and flawless installation and that he would be personally available to help if anything goes wrong.

All landlord out there watch out. Their installer are thieves. They broken to my rental property and stole two Dewalt drill. I call and complain for months and they always find an excuse and will never get back to you. Don’t let their installer in your property with someone watching them.

All products and services from Comcast are garbage. I've been on hold now for 34 minutes waiting to cancel my service. Their retention strategy is to keep you on hold until you give up. They have a lot of excuses.

So I tried it to sign into local Xfinity wifi hotspot internet using my business internet credentials and they didn't work so I contacted Comcast to get the credentials I needed to sign in. I was informed by Comcast business that you have to have a residential account to be able to sign into the Xfinity wifi hotspots. This seems ** to me considering I spend about $100 a month for Comcast service yet I can't use the Xfinity Comcast hotspots.

I have the TriplePlay package with the whiz-bang 5gHz internet. I am constantly dealing with the system resetting itself or locking up causing me to reset. Watching the things I record with the DVR is problematic due to gaps when the system loses touch. I've made a number of calls to Comcast about the issues. Each time, they declare the issues won't happen anymore. A month ago, they sent a tech to my house who found some bigger issues outside that required a different crew to address. Comcast told me on more than one followup call that the work had been done when it had not. I am so disappointed. Oh, and it turns out some internet devices can't sense a 5gHz network.

I went on chat line at Comcast, I was in queue for 10 minutes. Volume was high, finally I'm in chat with rep, after chatting back & forth for 12 minutes she tells me I'm in wrong dept., that's 25 minutes lost. Then she stated she’ll need to transfer me to cable dept. When you log in to chat, that's the first thing you list, as to what is the problem. I want to know how I'm in wrong dept., when I had already listed, I put a block on all movies and rentals in October 2017. What does how many cable boxes you have, when you are the rep and you should my account up and have all information listed. All I want to know why I'm I been charged for services that was to be blocked period.

DVR not working well... and their services really sucks... specially all the phone goes to other country and they just do not what is going on with Comcast. Just waste on time. Seriously. I would not have this company on my site. Lots of problems.

I was billed on Dec. 5th for a $225.00 NBA sports package I NEVER ordered and as soon as my bill arrived I called but with Auto pay it was too late. After 5 calls and a visit to Comcast Sarasota I explained it to an associate named Angel. He promised to talk with a Supervisor and would have an answer in 48 hrs. That was a lie, I was never contacted. They said it was my fault because it was ordered by my remote control on Oct.22. I was in Orlando that weekend and denied refund or a credit. I have never watched a basketball game, never ordered a movie, so after never missing or late on a payment in 35 yrs they stole my money because there is nothing I can do about it. I am on Social Security and having a $425 bill just before Christmas made me very angry. In Oct. 2016 Comcast paid a $2.3 million dollar fine to the FCC for false billings.

I ordered internet and cable last week w/ a promotion of free installation. I received the order confirmation with a statement "if we need additional information, we will contact you". I waited today for 2 hrs for the technician to show up as I had scheduled between 10a-12p, NO ONE show up. I called Xfinity and they told me that I do not have an account and there is no installation scheduled neither. I'm so upset... I can't believe it! They must have canceled my order because it was a promotion? My order and appointment vanished. They won't honor the deal I had from last week when I placed the order, even though I have the order confirmation. The prices went up and there is a fee now to install. I'll keep my Verizon even though I pay a lot more for the service. Too much stress in order to obtain service... we are the customer, why do we have to get so much stress from Comcast if we are paying for their service??? Sick! They make me sick!

Not that AT&T is any good, but these guys might be even more frustrating. Every day or every other day, something goes out, which makes less sense than everything going out, which happens occasionally. Tonight it's the movie channels, but not the regular channels. Sometimes it's the phone, sometimes the internet. Now I know why Comcast gives you 2 separate IP addresses. It's because one of them goes out regularly, and you need to switch to the other. It's the usual refrain when you call support. Forget getting to a human. Even if you hit the option for a person, you get a recording saying they are aware of the problem, and it will be fixed by an estimated time... no support person. They say they will text when the problem is solved. Don't hold your breath. They might text, they may not. When my 2 year package is over - buh bye!

I turned my TV on at 10 AM, and no cable. I tried unplugging the box as recommended twice, and both times got an error message. I called the rep, and was informed that the wiring outside my house had to be looked at, and I would not be able to get a rep to check it until 1-3 PM on the next day. (Saturday). Comcast just recently raised my rates by another $10, and the service has gotten worse. I have had nothing but problems with the new Xfinity service that I have had since the summer.

When I called for new service the agent told me they would have to verify if my address was serviceable. Yet they confirmed my next door neighbor had Xfinity service! On top of that they told me this would take 4-5 business days just to confirm if they could even get me service. Then they could begin to place an order for service. Really? It was as if they are not interested in getting customers service they need within a reasonable time.

Horrible, unreliable customer service. They just don't care if they resolve a matter. We had no internet since October first took 7 days to get the first technician to come and solved nothing, along with 3 appointments with a confirmed voice call saying: "Your technician has arrived!" There was no technician to be found in front the house, we would call complaining about the misleading appointments just to hear from Comcast we had no appointment set in first place!!! Absurd, the problem was only fix in November 20. So far we have called more than 4 times asking for the credit that was promised we would have reflecting the days we didn't have internet service in our monthly payment...just to hear this time Comcast made no notes about any problems with our account. It's just surreal how terrible Comcast is right now.

I have tried several times over the past few years to get Comcast services. I tried getting Xfinity Triple Play a few years ago, but the service technician kept "no showing", so I ended up canceling the service before it even started. I couldn't waste anymore days staying home from work, waiting for them, when the technicians don't value customer service. More recently, I decided to try their cable Internet, to see how fast it really was. I chose the free self-installation kit. Sounds like it should be easy, right? Well of course, the "free" self installation kit ended up not working, and Comcast then said they would have to send a technician out and charge me for installation. That's not what I signed up for.

I called Comcast in June 2017 to compare tv rates. I was told it would be cheaper to do a bundle of 3 services. I picked cable internet, alarm. Which was a few dollars less but I was informed I had 3 services not just tv. I went ahead and scheduled for installs. The first schedule came June 23. It was for alarm. He realized I didn't have internet and said I need to reschedule. He only installs alarm. He left. I called Comcast. The internet man came a week later. When he finished he said I needed to call to schedule for alarm. I did. That was now in July. He left and I asked for him to show me how to use remotes and where are boxes. He said I needed to schedule tv man. I called and cancelled service completely being only 2 services were installed out of my bundle deal and it was a month and half later I received a 1295.00 bill in Aug.

We have had spotty service with Comcast for a long time. We were paying for the fastest speed of internet service available, and didn't receive it for about a year. During that time, the customer service people kept sending out technicians to check our line, and we were assured they had it figured out. They didn't. A year later, they finally figured out that the cable boxes they had given us were defective. We returned the boxes and received new ones. To compensate us for the time we were without the product we should have been receiving, they said they'd send us a $200 gift card. That never happened. When we called about it, they said they had no clue what we were talking about. Frustrated, we continued with Comcast, because we didn't have any other options in our area.

Below is a recap of the customer abuse I experience by this dreadful company over the past couple of weeks. If you think Comcast is a good company to deal with, THINK AGAIN!!! I switched from U-Verse back to Comcast about 18 months ago because of an unresolved service issue, though have never known Comcast to offer exceptional service. Xfinity has been working ok, though probably no better than U-verse, but generally acceptable.

The absolute worst customer service I have ever participated in. I spent 5 1/2 hours over 4 days to try and resolve a bill payment made to the wrong acct and still have not received resolution. All of the customer service personnel were located in Manila - which I only mention because they really don't care if they resolve a matter. I eventually had to pay the amount again so I could get on with the holiday and will have to have the bank pull the money back from Comcast instead of transferring the payment to the wrong account. I pay the bills for an elderly lady and personally have Roku instead of Comcast.

If you want to enjoy television, internet, and phone service, this is NOT the company for you. Internet is sporadic and slow at best and outages are a frequent occurrence. I've lived many places and have had a cable provider for decades. Comcast, to date, is the most unreliable of all.

For a week I have been trying to get services back on because my autistic son only asked for his cartoons back from Santa. 1st I was told I needed to pay one amount. Then told I needed to pay more and guaranteed services would be turned on in time for Christmas. Guess what now I'm being told it not possible. I need to schedule an install. And that can't happen too after Christmas. I talked to over 20 people including supervisors. They told me it was an error in the training. The staff should have seen it. Well who cares if 1 child goes without the only thing that ask for because customer service isn't trained at all. Sad thing is I have it all in print because it was done in chat. And they say it was only one employee. Sorry you all guaranteed it. But Comcast has no integrity. They will lie to get whatever money they can.

Comcast's New X1 system - The old system was working fine. Comcast came with a new system and I have had nothing but issues from losing the functionality of several components to the most recent the entire box shuts down and has to re-boot every time you want to watch something. How can a company provide such lousy service. Monopolies like this should not be allowed.

I've been a loyal Comcast customer until today. In June 2016 I moved and called Comcast to transfer services to my new location. I found out last month that that was never documented with Comcast, so to make a long story short, I ended up having 2 Comcast accounts. I was being charged for 2 accounts, and mind you, I only live in one location. The customer service rep states that I never called to transfer services from my old location to my new location. I was being charged twice a month for 1.5 years! It's over $1000 worth of charges. They refused to refund me because they claim I never called to cancel the services at my old location. No amount of arguing and reasoning worked with the supervisor. I know I called to transfer services, but somehow they have no record of it. It makes me sick to my stomach to think of the amount of money I was charged for cable services I never used. I will be shopping around for a new provider because of this.

From the first day there has been a lot of hidden fees. The tech sent to install could not do his job. They sent 3 other techs and had to run a cable from pole to house. They told me they would bury the cable within 10 to 30 days. Now 3 months later cable is still laid in yard and driveway and charged me for techs coming to my house and it was their mistake. I have called several times about the cable and told every time that they have put in a work order to have it buried. Cable is still laying in my yard. I called about the hidden fees and asked why this was never explained to me at time of service and no answer to my question. This has been an ongoing headache from the first day. I would not recommend this company to anyone. I have been overcharged since the first day of service. Now I have refused to pay my bill since this company has refused to bury the cable and continue to overcharge me.

I was very disappointed with the company, there is a wasting time contacting with them in order to agree changes that not proceed, I was waiting for a new service that never happened, and the next time you call, Comcast telling you that, "We removed your plan because"... By inventing you a version blah, blah, and trying to charge you extra dollars for a better deal promotion. They did the game twice and they had to transfer you with another agent because the original inexperience person doesn't know how to answers your questions. I don't recommend the company to do business with. Bad direction for the customers.

After continuous loss of the video stream I was watching which was a cable news channel 62. I called the Comcast office and the response I got was that I needed to get up and check the wiring from the wall to the box. This was at 6 a.m. in the morning, or download an app on my phone to send a signal through or the very last option was to send out repairman to check it out in which case if there was nothing wrong with the wiring I would be charged $60. Comcast is such a rip-off. They charge for every single thing they do and they get the customer to do 75% of the work that they used to do. What a useless piece of crap company period. In the spring when the wiring can be buried in the ground I'm going to see AT&T and going to stay with them for a very long time. They've already have my bill all I have to do is have the wiring installed. Bye bye Comcast. One by one you're losing your customers.

Awful. Was told they would check, got 3 goofs, recently knew they’re ** from their elbows, want the one oone with the upgraded box to work in the living room, They shut the living room box. Complete off not allowing anything to come on from basic cable. What a classless bunch of clowns... basic is useless. Comcast Cable has also jacked up all their rates for cable you do not want to see!!!

When I signed up, I was promised a $400 gift card. Several months later, I contacted them to determine why I had not yet received the gift card. I was told I had to wait 6 months, and if all bills were paid on time, then I would receive it. 7 months later, I called back, and was told, "No, you should have received it in 3 months, yes all your bills were paid on time, and by the way it is only $200 not $400. We will research why you haven't received your $200 yet and get back to you." Apparently, the 10 page contract I signed at start up had downgraded it to 200 and I didn't notice. We'll see if I get anything. Stay away from this company. Very shady business operators.

They offered a bundle for two years with three years price lock of internet, cable with two boxes, and home security for less than $150. I used to pay that for internet alone! They also were offering a $200 visa gift card which I did receive a few weeks after installation. Installation was really quick and we've been loving our service. The voice remote is an awesome feature. I've noticed Xfinity customer representatives are friendly, nice and informative. Recently, due to the holidays, I couldn't pay my bill on the due date and they've worked with me to allow an extension. I really appreciate that. Just this month, I decided to switch two lines to Xfinity mobile and got two Samsung phones. My phone bill was cut in half and they're also sending us two $200 visa gift cards. We've had their internet/cable service for a year with no problems. Overall very pleased.

Poor customer service. Terrible internet/cable/phone service!! Complete scam artists! The cable box in my bedroom completely quit working. We take the box in & they give us a new box. Bring it home, connect it and IT DOESN'T WORK!! They claim they're sending a tech out. I sit here all day, missing work mind you, & received a phone call saying that he's been knocking on my door & I'm not home. So I attempt to speak with a human to tell them I've been home ALL DAY & I get hung up on!!! Why you ask!?! Because their service is complete **!

Unfortunately, when I️ purchased my house the HOA already includes Comcast as part of your payment. I️ ended up getting internet from them also. Canceled the service in October and returned the box that same month. Spoke to 4 or 5 different people who just couldn’t cancel my service. I'm talking to air apparently! These ** charge my card for the next month. Every time call they seem to be helping me but they're useless. I’m waiting on my refund since last month. Been lied to and on top of canceling my internet they decide to also cancel my cable for no reason! My HOA pays it! You dumb **! I️ spoke to about 3 different people last night to turn it back on. This is also the third time was told that will have to wait 3-4 weeks for a refund because they left the credit on my acct. Don't know why!!! Hope only bad things happen to all of you!

I went to the Xfinity/ Comcast website to see about getting cable. They had a large ad on their landing page promoting a special $56.99 for basic cable. I called & signed up. The woman (who didn't speak very good English) asked if I had HD TV. I said yes, she went over pricing quoting $62 dollars a month saying they had a "sports fee". I said I didn't need sports, she said, "You had to have it!" I said, "Then why don't you just say it's 62$ a month? Why mislead?" Then she told me I'd have to agree to an annual contract which I did. Then I went to get my cable box at their store. The guy there had me sign an agreement when I got the cable box. It had a price of SEVENTY ONE $$ a month! When I asked him WHY when the promotion they are advertising says $56.99?? He actually told me that I'd "have to take that up with Comcast"!!! I said I'M AT COMCAST! YOU ARE WEARING A SHIRT that says COMCAST" on it! He had no answers for me.

I have no idea why I have even been in contract with Comcast/Xfinity for 2 years. They are the absolute worst providers I have ever had in my life. In my opinion, they are pretty pathetic with their customer service. I have had numerous issues with them and I have never been given a clear resolution. Recently, I asked for my services to be cancelled, because I am moving to a different location. The first time I called the guy said I would have to pay a cancellation fee and my call was never documented said the woman I had contact yesterday at Comcast. She ensured that the cable would be off and there would be a fee and the cable is STILL on and I have to pay a large fee ($445+) to this service provider and I really believe it is cruel and unjust.

Xfinity has to be the worst service provider I have ever had. Constant issues with service and it takes forever to get a human person on the phone to help resolve problems. And when I do, all they ever want to do is just reboot my TV boxes. I have to reboot my TV boxes regularly to get them to temporarily work properly. I have had service technicians to my home at least 10 times now in the last 1 1/2 years and all they do is tell me they have found the problem and fixed it but it is never fixed. Their customer service is terrible! I wish there was another cable company to deal with in area!

I am trying to watch CBS through Xfinity. So, I’ve picked this very obscure, rarely used internet site with the call letters CBS. Hoping against hope I tried to get Xfinity to stream. Soon I was aware that this was foolish to request. It’s just that I’d gotten used to getting reliable internet after I’d paid for it.

I have personal and business account under Comcast for 12 year in my business. In 2016 I move my business to new location and they had Comcast internet service so I call in to cancel my account since new location already has Comcast internet and phone line. When I talk to customer service they told they can't cancel it without charge me cancellation fee. Call them unless many for this problem.

Where I live Comcast/Xfinity is the only company available which sucks for me. Their packages are supposed to be affordable so they say. Well they charge you for extra stuff you don’t use or want. We said fine. Whatever. We will deal with it but then our internet sucks and we are supposed to have the fastest gaming internet. We wouldn’t be able to connect to anything. We call them and wait in the phone for hours just for them to tell us there’s nothing wrong.

Comcast has caused me to spend untold hours on phone calls, technician visits to resolve problems which in at least two cases caused more problems that required return visits, incurring additional time waiting around the house accomplishing nothing except to babysit the Comcast technicians. It's an ongoing nightmare that I can't seem to get out of. In the most recent visit of an Xfinity technician he left without resolving the problem and without even saying he was leaving. He just got in his van and left, leaving the tv's on and nothing resolved! I wouldn't recommend Comcast to anyone and encourage anyone interested in cable and internet to seek alternative vendors.

I was a Comcast customer. I was billed for cable and wi-fi internet service for 2 years. Then they started charging me for over usage of internet. This was something new. They started this year and without notification I was billed extra charges. I called and of course was on hold for 45 minutes and then transferred to someone else and on hold for another 45 minutes. I cancelled my cable in September and had my final bill of 411.00 dollars and made 2 payments on the bill. One in September, one in October that they accepted leaving a balance of 100$. Then in November I get a call from collections agency that Comcast sent the entire 411 bill to collections after I made 2 payments and now I'm on hold again with Comcast for 30 minutes waiting to talk to someone. They do not care about their customers and I do not plan to ever use them again. Hopefully I can get this removed from my credit report.

Multiple calls over months regarding problems with internet and cable tv. Comcast never resolved the issues and Comcast representatives couldn't care less about the problems you are having. On top of that they just keep reconnecting you with another department where you have to wait, wait and wait. Paying for services that you don't receive or get full credit for in my opinion is theft.

For over a year I have been dealing with Comcast and their executive office and all the field agents to get a working internet and cable service that doesn't tile cut out or drop the audio. They have not been able to resolve this. They have blamed it on everything from baby monitors to my television. They have come to my house and put holes in my floor to run new cable and the issue is still not resolved. However they want me to pay $167 a month for a service that does not work.

I don't normally care about reviews for bad service. I just figure I just had an isolated incident with a bad service rep or experience, but Comcast made me create this account just to review them. Comcast is the worst. They have a monopoly in my area though, although I am now paying more for a new up and coming internet provider who will be better for sure because nothing can be worse. They created two bills in my name at two different addresses, and after not getting any of the wrong bills, sent them to collections.

I was contacted a few weeks ago by a Comcast/Xfinity representative who informed me that as a longtime customer I qualified for a new Xfinity X1 box. She went into detail about the new voice controller and the bells and whistles. I asked if there would be any change in price or service, she assured me there would not. I agreed to allow them to send the new cable box, but I asked a second time if there would be any change in price or service. She said again, there will be no change in either the price or service. At the end of the call I was asked if I had any questions. I asked again if there would be any change to price or service, and was assured for the third time, that there would be absolutely no change to either one. Three days after I hooked up the new box, the DVR function stopped working, and even erased the show's we'd already recorded.

Comcast sent me to collections after I closed my account and returned my items. 12 months and one house move later I’m called by collections. The collections office won’t take the type of credit card I have. I’m currently a Comcast user, but I regret it now.

For about a year now, Comcast has been charging me for my own modem (I've had to call in every month to straighten out); given us the smallest fraction of the 150MPS internet speed we pay for and only get .2MPS to 5MPS; have multiple pay channels that do not tune in as well as most HD channels being pixelated. Overall I'd give Comcast 1 out of a possible ten for quality and customer service - but really a ZERO. I have repeatedly contacted Comcast billing and technical departments - spending hours of my precious free time to deal with their horrible service. I am never offered compensation for your shortcomings in product nor compensated for my time. I guess that is what you can get away with when you are the only provider in the area...

On 11/7, I called because my boss was moving to have service changed, I'm on his account to be able to make changes. On 11/16, I called to schedule them to go to the new home, they were to bring 4 boxes & one modem. They did not tell me we needed to return or move the old equipment ourselves, they actually said they would take care of it. They scheduled 11/22 between 12-2, they did not show up. I called late afternoon to try to get them scheduled that night, I was passed to at least 6 different people, had to tell the story 6 different times to people who didn't speak English very well & was on the phone with them for over 2 hours!!

I have been a customer of Comcast when they bought out Garden State Cable. When I call Comcast and am told, there is nothing I can do I counter with, there always is something anyone can do, find a way. So far, they have. I refuse to back down and question some of the fees now. Not sure if I will switch until after the year is up. I am not under a contract and never will be with anyone. I am a Senior in NJ and if my income gets any lower, well I do like to eat too.

In nearly 40 years of being a primarily cable-TV subscriber, I find this service the absolute worse - a true nightmare, completely bogus and not user friendly in the least. Just as a "for instance" you can't even tell what channel you're watching unless you hit the "Guide" button, which ends your viewing of the program you'd been looking at (yes, you read it correctly), and if you use closed-captioning, the script obstructs the information you're trying to view when you hit the "Info" button. You can't make this stuff up. This bogus cable system is truly the worse and if you can avoid it (I can't right now), you better steer clear.

I was with them when they were Chicago Cable, they were poor business people with an inferior product, an unskilled labor force that took advantage of people. I had to leave them or lose my mind dealing with them. I went to another company for about 5 years and then when they kept raising my rates I thought let me give Xfinity a chance, maybe they cleaned up their act. For the 1st year with them while I was on an introductory rate, everything was Ok. Then only service I had with them at this time was internet, my husband & I are retired and on a fixed income.

924/5000 I join the group of unsatisfied customers of a company to abuser their customers by sellers by phone. Cannot wait the day that the letters of their name are deleted from the alphabet. Last month I decided to improve my cable plan, they told me that I could use the new plan for thirty days at no cost and I could cancel it if I was not satisfied. Call before my deadline, I was treated without courtesy, the seller told me that they did not provide this type of service, that what I was doing was canceling the one year contract, but that I had to pay the use of the service for the month, I told him that, then I would return the cable plan I had before enrolling in the plan that was offered, nothing worked, I ended up paying what they told me I did not have to pay and a new more expensive plan. Get away from COMCAST, it's a scam, I'll finish my business with them very soon, there are more options.

I was happy for many years with the only internet watching Netflix and Hulu. I get a call saying "Hey $9 more a month we give you TV also with HBO" etc... Get the box in the mail and come to find out I can only get 480p definition unless I pay more. Now they got me out of my old plan with 100mps internet at a reduced price and I have to pay more to even watch TV (can't say quality since it all Ads). Now I remember why I hate TV companies. Not like I can go anywhere else since only AT&T other company and they are worse. Monopoly much...

After cancelling my service, I was told I’d receive a $17 credit. After a month, I received a bill of $25 and I called them immediately to explain. They claimed I cancelled service 7 days after my cycle (I pay a month ahead for cable). I knew it was not truthful and I refused to pay this bill, after months of “additional service cost” that fluctuated constantly and they could never reasonably account for. Literally less than 30 days later, I received a collection notice from a 3rd party for the $25. I’m appalled at the lack of customer consideration and the dishonesty shown to a loyal, on-time paying customer. Comcast is a monopolizing thief and this company should be ashamed of themselves.

Complaint Xfinity. On 10/23, I sold my home after being a resident for over 10 years and having this service for the last 5. They make it hard to quit them and so they force you to return the equipment. However after escalating that the new Owner wanted to take over the fact service, they finally agreed to let a service tech go to the property and make them change and take the old equipment back. This was life saving because I was not in the same state. The new owner was there for the transfer and turned over the equipment. She asked for a receipt or confirmation and that hemail tech refused, stating it was not needed. Well when I received my final bill they said we owed $300 for unreturned equipment!!! Took us several emails to resolve that. Then, they charged a $190 early termination fee!!! Why? We had services for over 5 years?

Each month, we had unauthorized charges on our account, or a higher price for our bill without our prior knowledge. When we went to cancel, we were harassed and given an extremely hard time with cancelling. Even after our internet was cancelled, Comcast continued to charge us (not charges that were occurred when our account was active). I will never use this company again.

I just want to THANK COMCAST/XFINITY for NOT holding up their agreement to me! I called COMCAST/XFINITY after Hurricane Harvey hit Houston and especially our area pretty hard! I asked if I could work out a payment plan until I could get back on my feet, as I could not return to work right away. They said no problem and I had until November... Well I just received a notice from my credit reporting company that stated my FICO score dropped... I went online to check and see what was going on? I only owed Comcast a balance of 150.00 which I was going to finish paying off This week (NOVEMBER). I called their Representative. She said, "I'm sorry there is NOTHING I can do?!" I asked, "How in the world can you put me in collections!?" (I didn't even receive a notice)! Now I have to go through all of the letter writing and wasted time to get it taken off... THANK YOU for holding up your end of the AGREEMENT COMCAST!! UGHHH :(

We started an order for service in June of 2017. It is now mid November. Our operation is suffering financially and Comcast is destroying our business from failing logistics and ailing management. There was already service on the property and for this one run of service to take over 4 months is complete sabotage and undermines American small business.

I responded to a $19.99 offer to start service. They could not activate it when I called and advised that I needed a different modem. I told them to cancel my request until I could get a new modem. Three weeks later I purchased the modem and called back, only to find that they were already charging me for the service. I was supposed to get a credit for the three weeks and they tried to activate the service that day. It didn't work and they sent a tech to our house and he charged us $60 to install the service.

I was told I won't be charged a technician fee for their equipment not being good and now I am being charged $60 for it. The month before was for a movie I didn't order. The other month before was for not signing up for paperless bill. This company has a charge for something everything and anything without the customer knowing. Most annoying thing. Only been with them 9 months I am tired of the nonsense. Time for a change.

I have been with Comcast for 14 years. The last 4 years we have had nothing but issues with the service. We have quite a few techs out and it never gets fixed. The price for internet is outrageous and they never work with clients that have been with them a long time. So in short… Horrible service and horrible price, not happy.

Comcast is billing customers for cable boxes they do not have. Out of the blue, they are adding these charges on, one example is I received a letter I am being billed for a cable box that I did not have or have not had. My neighbor was charged for 3 extra cable boxes that she never had. It is so hard to convince someone in India, you do not have these boxes.

I called to cancel my account because I was going to be away from home for over a year. The customer service representative with whom I spoke told me he could put my account on hold until November without any charges and then I could cancel in November. I agreed to this. I ended up getting a bill for the time I was told my account was on hold. I contacted the company and they said my account wasn't on hold. The customer service representative I had spoken with had lied to me. They refused to credit my account because it was against their policy. I will never use Comcast again. They have no ethics.

I waited for 2 hours in the NW 7th Street office for my new wifi connection but I did not get proper response from the team. Really disappointed by the service provided. When inquired, the people told me that the manager was out for lunch since 1 hour and it can only be completed with his permission. Really disappointed.

Comcast is canceling their Connect Calendar. In doing so they don't care about the customer enough to make a took to transfer the data. They don't care that it will take hours of their customers time to hand transfer the information. It is all about their $ not the clients time. Will be changing to another provider in the near future. I hear Windstream has cheaper rates and faster service in our area. When we started with Comcast our phone was out at least once a week for the first few months until someone could figure out why. Their tech team doesn't know very much about their system.

Even though we pay top dollar for internet service, 5 to 6 days a week we have issues at some point in the day. Trying to connect sometimes we can't connect at all until we can get someone on the phone.

Cannot get a network telecast of the World Series tonight. Just stopped broadcasting. How can that possibly be that the ONLY channel I cannot get is the one broadcasting the World Series? Xfinity needs to be put out of business. They are incompetent, offer no value for outrageous prices, and can't hold a candle to what is available on DirecTV for sports. Unfortunately, I do not have direct line of sight where I live now and cannot put a satellite dish on my roof. And FIOS is not available here either. As soon as it is, I am switching my service. I don't care how much it costs. STAY AWAY FROM XFINITY IF AT ALL POSSIBLE. THEIR SERVICE IS CRAP.

False two year Bundle Deals. We have been a customer for 37 years now, and with a income of $895 a month. Since Jan 1, 2016 till now we have paid $4444.54 for their deals. After the trial period our bill goes way up. They just gave me a new deal back to $139 plus fees equip fee etc, total of $175 or under $200. We shall see.

If there is negative rating system then trust me they don't deserve even 1 star. They advertise $29.99 for TV and Internet and at the end of the month, they charged me $38.10 with $7 broadcast TV fee. Why the heck they didn't add that fee in their advertising? Last month My internet was disconnecting every day and it was not starting even after restarting my personal router so I had to call them almost every day to reset it from their side. And it started working only after resetting it from their side. So it is pretty clear that it was something wrong from their side. I called them and she said they can send a technician. I said, "If it is free then come and fix it. Otherwise I don't want any charge in my bill."

We have checked everything. The problem isn't with us; Comcast is intentionally dropping our connection periodically through the day to line their pockets. We are not receiving the full service we're paying for. These guys are the Whipple of internet service providers.

We are in a contract with them right now. We just bought a home and Comcast doesn't offer services where we are moving. I have to cancel services when we move and they are charging me $150 Early termination fee. I was told there are three ways to avoid the fee: 1. Continue services where you move (I would have if they offered them), 2. Death, or 3. Military deployment. It isn't my fault that they don't offer services where we are moving. If I ever find myself in an area that does have Comcast, again, I will not use them.

I started my Comcast/Xfinity internet service in January, I purchased my own router the one they told me to get. I called them with my equipment info. They sent me a signal but there was no internet. I called to let them know. They then tell me, "You need a modem too." What? No. You told me all you needed was this router... So how can I get my passcode so I can get this started, never received one, but I continue to pay my bill up to May, then I stopped. I never received service now they want me to pay for the outstanding balance. No way. I would not recommend this business to no one. Bad service.

Comcast forces its customers to pay for more and more expensive plans. First, they would say "we have a good cheap plan for you," and then they would increase their rate leaving you without any option. They would say the new promotion is fast, cable/streaming, so on and so on, but in practice you don't see much difference in speed. They don't care if you don't want cable/streaming, you have to pay for it anyways. Yes, they bully you to pay more and more. Having such a pricey plan is good for someone who can afford it easily, but for students and many others, an internet essential is what they need and Comcast forces their customers pay much more, or leave.

I have had one of the worse customer service experiences with Comcast than ever before. Last week after moving into my new home I ordered to have services set up in my home. The service was "scheduled" for Monday between 1 and 3pm. On Monday at 1pm I received a call from a representative stating a technician was not coming out because they had my address in the system incorrectly.

I have problems either with the boxes or my landline. I had left my contract in August because Verizon sold me on another bad bill of goods which threw us into a tailspin with TV service in my business. Because I have over 120 people that want to watch TV while they work out, any change messed them up completely. So we went back to cable and one week into having only one cable box, the box already is not working and they are charging me $250 a month for two phone lines (one basic for fire code) and one with voicemail that does not work very well.

My parents were moving and Comcast turned off their internet and TV service a day early. The last day in their home before moving in assisted living and they don’t have TV or internet!!! What kind of a company is that STUPID!!!

Comcast is the WORST company to deal with. They double bill, overcharge on services and never know what you're talking about when you call. The employees back their employer up with their lies and just to stuck on stupid to do the right thing for customers. I was double billed for services that's clearly in front of them on their computer system as it is with mine. They turn a blind eye as to say they don't know what you or I are talking about. It's been a year and they owe me a credit of $170.53 for double billing for 1 month and want me to believe that 1 month service in March 2017 was $341.06. I watch 5 shows on regular channels. You can't trust Comcast, they randomly go into accounts, change and add things as they please. American greed.

A service is being paid for Comcast, then that service should be provided ESPECIALLY in an modern era where you need internet connectivity for nearly all things. Either it's your woefully outdated equipment or your terrible service, both of which can be the cause of this household not having internet connectivity intermittently at any point between 10 pm to 3 am. As someone who works swing shift I find this more than insufferable. This is un-goddamned-acceptable. Fix your service.

I am the customer of Comcast for 10 years. 4 years in Ypsilanti, 4 year in Wixom. One year before moving from Ypsilanti Wixom. Comcast started a bad services. Some time internet is not good some time, TV and most of the time to do paperless bill. Even if you communicate with CS or bill department. They change to paper bill and it’s again back to paperless. So short and long you are not receiving any bills. They charge in advance bill to you. When you terminate service from Comcast where the advance money go. Every month you called and adjust bill from their team. They moved back and forward to department. Now I am Wixom and crying every month, I have Extreme 150 Mbps speed and paying $79.00. But Every month I have to call and talk with their one department to another department at least 2 hour. But never resolve my issue.

There's not enough room for my complaint. But for the most part I have been with them for a long time and my home was wrecked by a service tech on initial install and then they gave me credits and sent another rep to fix all the problems the first tech made. Then the bill started climbing and climbing and then I complained. They switched my account to a business account by mistake and then switched me back leaving me owing more money.

Subscribed to bundle of phone, internet and TV. Had problems with cable TV showing pixelated or black boxes throughout the different channels for many months. DVR even recorded shows full of pixelated images throughout all season of recordings. Was promised a credit for $245 which takes into account of the many months of poor service. After several different supervisors saying that I will see the credit in 2-3 days I never received a penny. Two months go by and still nothing. Suddenly I call in and this time I’m told that I am only owed $19.18 credit for the few days of service not working properly. I refused to accept that because it was close to a year of pixelated TV shows and bad recordings. Do not go with this company people. I normally care about my credit but in this case I’m leaving that balance unpaid indefinitely.

Experienced problem with landline service. Comcast unable clear distortion via remote reboot. Comcast said service tech would be scheduled. If Comcast equipment at fault - no charge. If my equipment - $60 charge. Tech replaced filter & splitter, cured problem. Comcast billed $60 service charge + tax following month. I called customer service, they promised to credit my account.

I had decided to change to Comcast Xfinity. I place an order online on for service and installation. Lady on chat was helping me through the steps. Place order so I thought was suppose to get someone to come today between 11 am - 2 pm. Waiting all day cancelled my other cable service thinking they were coming. No show. Had to call and see what happened. Lo and behold they couldn't find my online order. Had to redo it and now have to wait till Friday 5 days later for a tech to come out. So no Comcast or cable in my home. Mind you I have an autistic son who is not doing well without his shows and his routine. Comcast need to get with it. Not a happy customer.

I was lied to and I have a feelings they do this to everyone. I spent 2 hrs on the phone to get clarification and they refused. I asked for a supervisor and was told in a couple of hours someone will call me back. I am still waiting for the call. I am sick of the nonsense with Comcast.

I honestly hate Comcast and their unreliable service. Between network outages and scheduled system, maintenance, the service I pay for never seems to work when I need it. I will never upgrade my service to include TV packages or phone because I pay for the most for the internet premium services and have it only select days of the week throughout the month. If you are able to get a different service provider I strongly recommend you do. With high hopes this horrible corporation will lose massive chunks of money. Maybe then their customer service would improve as well as their product services. ** Comcast!

Cable, phone and internet have been out for a full month after hurricane Irma. The trucks come out some days and do stuff, but they never fix the downed lines that still lay across the street. The service was spotty after the storm, but now it's out altogether. Comcast has made and broken three appointments to come out and check my lines. The fourth appointment was missed because they lied to me when scheduling a home visit. They might promise a text or call before the technician arrives, but don't expect enough notice to make sure you can be there unless you are waiting around for them. Their line repair trucks only give a 12 hour repair window, and they never contact the customer to verify their appointment. I highly recommend that you NEVER consider paying Comcast cable for their services, and I will certainly dump them when the CURRENT 2 YEAR CONTRACT runs out.

I discontinued my Comcast Cable Service almost a month ago and stopped autopay but they keep withdrawing funds. I spent almost 2 hours today with customer service trying to get a final bill and find out why they are withdrawing funds without my permission. They kept telling me to "wait as they were checking into it." Then they would ask a stupid question like "Can I have the address?" which I provided a total of 3 times! Then they would tell me not to worry about it as I should be receiving a statement in a couple of weeks.

The worst cable company, bar none!!! Billing and tech support hate each other, the whole company is a joke and the only way to get something done is by calling corporate, which should not be the case!!!

I don't like Comcast as a company but there are no other ISPs to choose from in my area that offer the speed that we need. Our speeds are constantly slowing down to 20mbps and we pay for 200mbps. Each time this happens I have to restart the router to get it back to 200 and it drives me nuts because it takes my family offline for 10 mins every time. This happens once or twice a week so I have to constantly monitor it manually to make sure it hasn't dropped back down to 20-40mbps. I want MORE CHOICES for ISPs.

Signal drops from time to time, much like using Satellite TV. Also, sometimes have to clear cache on router to get the remote to work. But overall, customer service is great when dealing with technical issues.

Comcast provides a good range of stations and they are good to troubleshoot but where they fall down is when you try to explain things to them and you are talking to someone in India, Pakistan or the Philippines and they have no idea about what you're telling them. Right now we are in our summer home but when we get back to Tucson it's gonna be goodbye Comcast.

Price increase too often, and fewer channels included. You can't pick the channels you want so you have to pay for the ones you don't use. Overall it's not that great service.

Our cable service is constantly dropping out, our internet is weak and inconsistent. We pay nearly $150 a month in addition to our condo association paying a basic fee for all owners. We have had Comcast at the house several times and not one service person was able to find a problem. When owners from our development call we all get different answers on what our package includes, and getting to those answers requires spending an hour on the phone and speaking to at least 3 different people. I wish we had other "better" options.

I feel that my charges for service can't be correct because it's different every month. Calling Comcast does not help though. I need a "set amount" to pay monthly.

Comcast are very expensive. I don't know what most of the fees are. When I need help or call it takes a long time to get through to customer service.

I had a contract for 2 years with Comcast. I was told that if ever decided to terminate my contract before the 2 years that I had to pay a fee of $110.00 for each year. I had Comcast for a year. During hurricane Irma I list Internet and cable service. I was told by a Comcast representative that I was going to get a credit of $64.00. Unfortunately I was told to move out and I have no place to go and had no choice but to terminate my contract. My due date for the next service was on October 10, 2017 which Comcast charge a month prior to service. They sent me a bill of 217.00. I called to ask them to reimburse the credit of $64.00.

I was duped into a technicality in a contract with Xfinity. I moved home after military service fully intending to bring along and use my Xfinity service, which I liked. When I arrived I was told Xfinity could not service my location, that my service would be terminated and backdated to the date I moved out and I would have a credit on my account. I was thrilled at that moment how smoothly the transition went and sad I had to lose Xfinity. I was in a temp rental at the time which only provided AT&T so I figured when I moved maybe I could get it back. Then a couple weeks later Xfinity direct debited my account for over $600! I called to find out it was an early termination fee. After further discussion a representative named Princess told me I had signed a contract stating if I moved out of their service area I would have to pay and I should have moved to an area that they serviced! My jaw dropped.

My biggest gripe: Every year when my contract is about to expire, the price goes up significantly. I then have to renegotiate the bill in order to keep the amount the same. I always get a song and a dance until I threaten to cancel the service and then the representative and I see eye to eye.

I moved from one apt. to another. The bill was paid up. But they added charges so after my 2yr. over I selected to end service which in March they turn off but carried service as if connected. I paid my 85.00 bill and they claimed I owed 125.00. Sent to collection but I never been disconnected from service in my 4yrs of service which started in 2015 Groveland MA so they file a false report. I disputed it.

Comcast is the only cable provider in this area... I have no choice. I do not like their channel selection... I pay for hundreds of channels I do not watch. The reception is sketchy sometimes, and the x1 platform/Dvr botches recordings a lot.

Pay over 165 dollars for just basic TV. Why too high for too low TV. Just want extended basic for a lower price. No move Channels wanted.

The packages are one price, then continuously climb in price. No matter who you talk to, there is always a political answer that does not answer your question.

Bring customer service back to the US. I am tired of trying to deal with people who only follow a script and often do not provide any support. English is not their first language and they often have to repeat a request or question back to the caller.

Internet speed is abysmal. When you have bundled internet, telephone and television, you expect more responsive service, especially if it is needed immediately. In all fairness, we had Frontier previously and the service wasn't any better.

No upgrading equipment once contract is signed. If equipment doesn't work you have to go to their stores to exchange equipment. Their streaming software often doesn't work either. Very expense and no customer service.

Should not charge when they come to set up equipment. Never told me on phone about charge & tech said no charge & then charged me. I called, only credit me half of charge. Don't think I should have been charged for anything.

Worse than DirecTV. I do have a local customer rep and she's been great. But everything else has been awful. One thing that surprised me is Comcast's HD isn't any sharper than satellite.

I have enjoyed having Comcast. I love the stations I have and I look at what I want. I love Netflix and be able to look at the movies on a larger screen rather than a tablet or phone. It is great!

Being with Comcast for over 20+ years makes no difference on the price you pay. The pick 3 for $99.00 is great for 24 months, then it creeps up to $150.00+. That's for basic TV, no frill internet, and phone. You have to give up your first born to get a break on the rates. Now - there will be a price increase because more people are moving to town and will be watching more sports channels. Seems like a no-brainer that the additional subscribers will pay for the increase?? Connection outside my house with the new dual-band modem is nonexistent.

The extra fees are a bit much. I ordered a package at 149/mo, but the bill is 30 more each month! I wish that they had been more upfront, I thought I had asked all the right questions, but I didn't. If it was just me, I would not have TV as I rarely watch it, but other people in the house do.

I have been transferred 3 times during the same call and in every call. The first agent was not paying attention at all and was very distracted doing something else. I get that agents work with more than one customer at the same time but if you are not able to handle it don't do it. Then another agent transferred me without letting me know and the next one just asked "how may I help you..." and all the security questions again. Really??? After almost one hour on the phone I got service. Then as soon as the call finished, I lost the Internet again and when recalled them, they told me that the previous agent canceled my service... OMG this is simply too much.

They canceled on me 3 times this week for no reason. I wasted my day because they canceled again. 3 weeks in a row. Always they have an excuse. Worst corporation ever, they do not care about their customers because they have us by the **.

We have the Internet, tv, and home phone package and are happy with all. We are however extremely happy with the phone service because the old phone wires were either defective or inadequate and there was always a humming sound when using the landline. Once we switched to cable our landline communications are crystal clear. We also like the fact that there are no hidden charges and when we call our family in Texas, we don't get charged an arm and a leg. We are very satisfied customers!

First of all, I thought cable tv was supposed to be commercial free tv but you have more infomercials than tv shows. And another thing is that I only watch about five channels. So why should I have to pay for all those other channels that I don't even watch. Let me pay for what I watch.

Every time I get the bill, Comcast slides in 50 cents here, 25 cents there for their services. They "create" taxes for anything they can think of and don't think anyone notices! It’s not ever a dollar but why isn’t my bill the exact amount each month? If they are doing this to me, I can only imagine the monies they are collecting from their over 50,000 satisfied customers?! Talk about robbing you blind!

They have a nice variety of channels to choose from and you don't have too many service interruptions. However, services are too high. They should charge less for their services.

Service is fairly reliable. My only gripe is the number of automated menus which must be negotiated to reach a live person. The new channel list is repetitive.

Expensive, hard to get to a live person, first person reached might have to transfer you to "higher level" of service. They don't always call back when they say they will. So it's the service I am unhappy with, not the selection of channels or shows.

The day you receive your bill in the mail their auto dialer starts calling and will call between 12 to 15 time a day. This is even before the due date of bill. It is harassment.

Every afternoon my television channels freeze up. The cable box has to be unplugged and reset. I'm sick of paying high cable bills for crappy service. It doesn't matter how many times Comcast comes out. It still does it every night. I HATE Comcast.

Very expensive necessity. Would prefer to be able to speak with customer service on the phone - sometimes the "CHAT" doesn't translate well. Would also prefer US based people to speak with.

Comcast relies on having a good product to justify horrible, rude, and misleading customer service and dodgy tech support. My last home, the street was Only wired for Comcast. The techs no showed 4 of 5 appts. It turns out all they had to do was flip a switch! Insult to injury is having customer service (when we returned equipment) act like we asked for entitlements. Our bill was quoted at $89. mo, they set our charges for $160 a month! This was After their supervisor was to credit the bill to 89. I hope Google Fiber or something else wires the nation. At current, Comcast has a good product only and AT&T Uverse has good customer service yet slow Internet and odd layout of channel packages. For the prices we pay and pay on time we need (if I say "deserve" I might be accused of entitlement) better cable internet providers.

Very good service and reliability but monthly service fee is expensive. Service and technical reps in person and on phone are very courteous and helpful.

This company sells products that they will eventually take away from your channel lineup and at the same time increase your monthly bill. This will continue over time. Trying to sort this all out will only become frustrating as the customer service reps. are not allowed to really help but 'must' try to upsell you on other products that will raise your bill even more. They DON'T care about you as a customer. They do not respond to complaints re: bad service.

I find that Comcast is a good service when it works. They do experience outages on a regular basis and when this happens I always request a credit on my bill for the time without service. They will give you the credit on one bill, and add it back the next month as a balance forward. I go through my bill every month and they are currently billing me 5.20 for this very thing. I will never pay it. Their customer service is terrible.

I have been with Comcast for almost 10 years and their customer service has improve a lot. The only real issue I have with them are their rates which are very expensively high.

Comcast's service is middle of the road and the channel selection is great. But the price just goes up & up with no end in sight. I have high speed internet and phone and cable service and it runs about $230.00 per month. I can't wait for another cable company to service our area.

Programs are often interrupted with blank screens, unable to see screens or very poor reception. When called for help they send someone out and then charge you the consumer saying nothing was wrong with their lines so it had to be the in-house connections which they replaced and charged us for. They are the ones who made the connections in the first place so how it is our fault!

At $215/Month it is absurdly expensive, but no other choice is better. They seem to increase payment every month. I have tried others and they are not reliable in my area.

Comcast is great! We never lose connection like other companies. There's never any disruptions and customer service are knowledgeable if there is a need for help.

Far too many junk channels -- and we have to pay for this nonsense. 98% of our viewing is on 4 channels, about 1% or less of the lineup. It is a horrible value and a burdensome price on retirees. We may have to go without.

The two year contract sucks and the cable is too high. They do not try to help to lower your bill. Presently we are looking for something else or nothing at all.

Has gone out a number of times and takes multiple calls to get up and running again. Also very expensive and I'm not sure that we are getting what we paid for in terms of internet speed.

The problem I'm seeing now is that if you watching a season of any show that you like let's say, The Walking Dead, when you try to see previous seasons that you missed that you paid for as a cable customer they charge you per episode or season. I don't think that's fair and then you don't get what you pay for so if I'm paying for 150 MB of internet service and I want to get 35mb at the average it's not fair.

Comcast cable is very overpriced. Customer service needs much improvement. We would definitely use another cable company if we had more options in our area.

Comcast Cable billed me for service after I had already terminated service. The next month of service had been prepaid, which Comcast reported in person and in writing they'd refund. They never refunded the money and refused to respond by phone, in writing, or in person re the monies they admittedly owed. They claimed for 3 months, "The refund is being processed." After 3 months without the admittedly owed refund, Comcast falsely claimed the receiver hadn't been returned when it had; proof was provided.

Company is ok all in all. Customer Service is decent but I've had differences of opinion between them and the tech reps. Comcast customer service is available 24-7 and that's helpful. The company itself is expensive and the packages aren't what I wish they were; I pay for far more than I use. The telephone system is average with not too long wait times once you get to asking for someone.

The more you pay, the more you get. Comcast is overly expensive and no value at all. Comcast has continually taken away channels but the bill amount does not decrease. This is Business School 101. I despise Comcast. After all, it's Com-Crap-Tic.

Horrible experience all the way around! All I needed to do was switch my internet service from Comcast business to Xfinity double play and 2 1/2 hours later 4 reps still not done. Have to call back tomorrow again and probably waste more time off my life!!! Thanks Comcast!

From making many mistakes in setting up my account to cable set up, the entire customer service experience is unacceptable. Online set up does not work. Internet connectivity is highly unreliable. However, due to lack of presence of alternatives, there is little incentive for improvement.

I started my service with Comcast back in April in the local office. There was a promo going where if you self installed your services with the package I picked it would be $50.00 cheaper a month plus receive a $150.00 Visa card. Let me start by saying bull crap... Now onto the BIG PROBLEM I HAVE WITH COMCAST! As I stated in the beginning I self installed my equipment and services. I had nothing but problems. Couldn't get no service after installing everything so the following day I went back to the local office, told them nothing was working so they switched out my equipment, gave me new everything. So I went Home, redid everything again and got nothing.

Comcast provides for an additional $5.95 month, full at home service for any and all problems, repairs, and maintenance of all their provided services... Well worth it. Only complaint, but seemingly with all providers, are the many accumulative small costs and taxes demonstrated but not explained or accounted for before subscribing… Really runs up the monthly cost.

When I lose electric power, I also lose my landline. I have internet, TV and phone bundle. I didn't realize that I would lose my landline in power outage. This happens only with Comcast and they didn't warn me about it when I signed on.

Comcast doesn't respect agreements and do not reduce the price. They increase prices with no reason and change channels. When you call to talk about options how to reduce the cost they keep you waiting until you give up, they aren't an ethical company.

The good thing about Comcast is you can watch the telly in the rain. Other than that, their greed is beyond the pale. They offer a reasonable deal to get you to sign up, then they start ladling on fees and expenses to jack up the monthly invoice. In that regard it reminds me of Blockbuster, and we all know what happened to it. Customer service is another matter. Not only are you talking to someone who doesn't quite speak English, but their script is an exercise in obfuscation. Couldn't get a straight answer if your life depended on it.

Went to their walk-in store. Comcast had no idea what code 225 was that I keep getting on my screen. They also did not know how to remove a contact from the address book.

It's great. Love all the channels I get and lots to choose from. My husband loves Nascar racing on Sundays and I enjoy watching America Pickers. I have great luck with customer service and the website is easy to use as well. Thanks Comcast.

The speed of download is not what is promised. They issue equipment that is not supported very long after issuing. They have few channels (a lot of repeated channels).

My husband and I have had Comcast for over 6 years. When we moved to a new state three years ago we began experiencing service related issues (internet and cable going in/out). Each time I called it was the same... Reboot the modem, etc. We have lived in three different homes in this time and each property has had the same issues, except it's the worst in the current home. We have switched out the modem to the "faster and better" one and still having issues. Each time I call to complain they only want to reset the modem or cable box which will fix the problem for the time being, but it's just a matter of time before it goes out again.

Price is outrageous for what you get since Xfinity took over Comcast. It didn't jump up just $20 or so, it jumped up $60 then more. For triple play which included cable tv, phone and internet, our bill was $200 per month. A family member has Double Play which includes cable TV and internet and he pays $120 per month. There is no competition for cable companies in our area, Xfinity/Comcast has our area sealed up in a drum as far as cable companies.

Incredibly poor customer service, credits promised and never received, cable going down at least once a week, response time on "on demand" programming almost unbearable.

Comcast does not care about their current customers. All they do is offer new customers discounts and they forget about their old customers. My price has gone up $20 in the past 3 years each time. They tell me there's nothing they can do about it. Also my internet was out and it took three phone calls and two technicians to figure it out...

I believe that Comcast is a great cable company and I have had no trouble from them. They have some good channels to watch and when our cable goes out, they are on it getting it fixed.

Comcast promise you a rate for two years but the rate increases after the first year. They tax you for services you did not ask for (sports fee) because it is part of a package. And customer service has no clue what you are talking about and you have no clue as to what they are talking about. Also, they will bill you for service work done outside the home when it should be no charge unless work is done inside the home.

Monopoly, you have to call each year to demand a lower price which they magically find. They have expanded into home security but roof not add the necessary support people to make it useful.

We just moved from Montana to New Mexico. Needed new internet and TV for our new home. Signed up for Xfinity $149.00 per month bundled package that includes internet, landline phone and cable TV. Customer Service not that great so far but biggest letdown - NO HD PREMIUM CHANNELS. Only one HBO channel in HD and same with Starz. NO HD SHOWTIME at all. If you like watching HD on the premium channels on your new HD TV better look elsewhere. Lots of other HD channels but believe it or not the "Premium" channels we pay extra for ARE NOT IN HD. Bummer!!!

I had Comcast. I moved, cut the service off and paid my bill. I cut it back on after I had my house built. Everything was fine until I got my first bill. Their customer service is awful, rude, and not professional at all. Every time you get a bill it is always a different price and there is always some excuse to why it went up or why they charged you this. So I called and ask why it was so high. They told me that I owned a bill from 6 months ago and I told them, "No I paid it." It took me 4 months and talking to 6 different people to get it straightened out. I faxed bank statements showing them I paid for it. I asked her how did I get service if I owned a bill. Finally a supervisor listen to me and she got it straightened out. After that, I cut the service off and I now enjoy my Fire Stick.

Service does not warrant the price! Internet connection is spotty. Constantly have to reset modem. Grossly overpriced! The only other option in my area is Dish, which I don't want on my house.

I went to the Comcast store on Golf Road. I told them, "I have no premium channels. Why is my cost over two hundred dollars." They did a few magic clicks on the computer and lowered my bill down to one hundred and fifty dollars. But after that each month my bill increased some. My bill now is one hundred and ninety eight. I forgot to say I was thinking of going to ATT when I first went to talk to Comcast, I guess they wanted my business. I'm thinking of going back to Comcast once again the first time my bill goes over two hundred.

Too expensive and comes on and off at will (cable). I should be able to pay for the channels I want. They think because you get 900 channels it justifies the pricing. It's a crock! I still only watch what I watch!

They are extremely overpriced. They repeatedly ignored mine and others' security concerns after repeated security breaches. Their customer service reps each offer different answers about the same issues, most of which never solve the problem. Internet and email service are slow and unreliable. Telephone service drops calls. Cable freezes, tiles and trills, all after several replaced modems. There's no other provider in this area or I would have left them by now.

My cable service has been hit or miss lately. No storms in area and my service goes out. Try to watch On Demand and it freezes up. Have to unplugged box and then plug back and wait 20 minutes for everything to reload and update.

Some channels were taken away, so you have to pay more to get them! Their charge for service is high. But, if you want to watch TV you have to pay the price!

The cost for internet and cable services is out of line. The service is awful. The channels you get, never have anything worthwhile to watch. Always crap, nothing new. The internet was real slow also, till we said we were leaving then all of a sudden we got fast internet and improved cable, not channels. I hate the service, but nothing else available that's any good either, streaming is the next way out with an antenna.

This provider is excellent. They have excellent technicians who arrive promptly and fix any problem you may have. I especially like the DVD service. There are movies I want to watch but they are on early in the morning when I am sleeping. Also, I can record a program while watching another program.

I usually go into a store for help. The phone support seems to be overseas & they don't understand what I am trying to explain to them. They sound like they are reading a script. Also cost for this is insane. Feel it should be dropped down.

I like Comcast. I wish they were a bit cheaper. They do work with you to try to lower your bill. I've been with them for a long time and I would not change providers.

I have had a lot of problems with this company over the years; however, it's the only one in my area. But I must admit that their customer service got better around a year or so ago.

Comcast is horrible. I have waited from April to the end of September to have the line fixed/re-buried to our permitted multipurpose building. Over FIVE MONTHS I've waited. Multiple calls to customer service, and 4 techs at my door. Every time I've called in, I've been on the phone a minimum of an hour. Every time a tech comes to my door, I've had to take time off of work to meet them.

Ordered internet service (250mbps) and was told it was $60.00 per month. They emailed me and stated that they would be at my home between 8-12 today! I called to confirm and they are now saying that they no longer have the offer I signed up for, but would give me the same for $70.00, not pay for the modem, if I signed a two year contract. Needless to say the customer service rep was unprofessional, unaccommodating and didn't care that I change my work schedule to meet their schedule of install. BTW, I just went to the site, they are offering the 250 mbps for 60.00 a month STILL!! Like I said, BAIT AND SWITCH AT IT'S BEST!!!

Comcast keeps going up and up and up in its cost and is a pain in the ** when it comes to service. They also keep deleting programs and not replacing them with comparable ones.

I'm switching to Frontier cable tomorrow after being with Comcast for 20 years. Charges keep going up for less viewing channels... Lots of add on dollars every month... Some for stuff I don't understand or don't want.... a real rip off!!!

The Cost IS OUTRAGEOUS AND GREEDY. THE COST IN EUROPE IS A FRACTION OF WHAT IT IS HERE. Needs price regulation to reign in the powers that be. Good old capitalistic competition is NOT working where I live. DISGUSTING.

Our bill is almost $200 and the value of what is on to view sucks. On Demand just adds to the cost and if by some chance we see something on during channel surfing, we don't have access to the channel -- after paying $200 a month. Need the wireless access...

Comcast is fast and reliable however my problem with them is that they are always increasing their cost. Every month the bill keeps increasing. I had to cut out channels so I could keep my service.

Seems that Comcast has had a number of technical problems in the last month and even though the weather is a factor, their tech support unit should be more hands on.

Besides being overpriced, getting in touch with a customer service representative is a nightmare, and most are so poorly trained I hang up without getting any issues resolved.

We are bundled with Comcast Xfinity - phone, internet, tv. It goes down at least 3-4 times every month. It takes herculean effort to reach a human being, but it doesn't matter, they can't help you. This is the absolute worst cable company that is allowed to consistently rip you off every month. But, I have relatives with FIOS which is only marginally better. There is not enough cable company options - they have you over a barrel and know it. Seriously thinking of just getting rid of cable service completely and just having phone service with another company. I will get my news from paper delivery and watch DVDs. Comcast is legalized robbery.

Hurricane Irma caused the Xfinity Service Wire Line from the telephone pole to the home to separate and currently lying on the property at my parent's home in Collier County, FL. The house was/is under Contract to be sold at the time of Hurricane Irma due to recent death of my mother. Called Xfinity 3 times informing a down Xfinity Line on the property and hoping to have it reconnected before an Estate Sale that was already scheduled.

Comcast misleads regarding plans and their cost and overcharges what was agreed upon leaving the customer with no recourse. Plans are offered at lower cost and when bill comes it higher - at which point Comcast c.s. denies any notation in the customer's file reflecting a new and cheaper plan. New installations are offered at no charge but the bill still comes, with no recourse to the customer.

Just want them to upgrade their upgrades, so we do not have to keep unplugging the power cord every other day, it is getting frustrating!!! And improve the connect time with WiFi, it takes forever!!!

Always dependable, if there is a problem they fix it fast and employees seem like they really like their jobs and are very helpful and friendly when you do need to contact them.

Every month I get charged $7.00 for a broadcast TV fee and $5.00 for a sports fee. We don't ever watch sports. This is a rip off to customers.

The company associates are rude. The programming isn't reliable. They take away channels without notification and don't replace. They're overpriced and promise you something but don't deliver.

I used to have Comcast services years ago. I never heard a peep from them unless they wanted money. They wouldn't provide tech support in the home without additional fees. I have since changed services to a competitor that offered better services at a lower price. Now that I have changed providers I have been overwhelmed by the amount of promotional mail offers I have received from Comcast. I have called their customer service multiple times since July to get them to stop sending me promotional mail. Every time I have called I have been assured that the mail would stop. To this day, almost the end of September, I am still receiving their promotional mail.

I have had Comcast for a year and the yearly promotion was about to expire so I was calling in to see what my options were. The agent straight up lied to me and told me I could keep my current rate. For one month I paid that agreed price and then the following month my rate changed without notification and was raised a lot. When I called to inquire about it, they told me that I could not keep my current rate because of a promotion. I asked did that promotion only last for 1 month and they told me they do 1-month promotions and there must have been "miscommunication". I even suggested forwarding the email stating my rate to see if they would honor their agreement with me and they would not honor anything with me and started being rude.

Subscribe new Internet only services in NJ - We ordered the Comcast Xfinity internet service online on Sunday (09/24/2017) for self installation and use our own modem to use the service. The problem started when it tried to activate my modem and the Comcast activation department said I will not be able to activate my modem because the device is already registered (We did use Comcast internet service while living in Atlanta until May 2017). Is it not their responsibility when I disconnected the internet with Comcast they are supposed to deregistering the device automatically. Now they say it’s my responsibility to deregister it and not their responsibility to automatically deregister my device when I move out of their services.

They respond very quickly with any concerns I have and with any issues of my cable or internet. They are very knowledgeable about their equipment. They will help me solve my cable problems every time I call them.

Channel lineup and customer service are great. Equipment glitches and service interruptions are annoying. Overall, much better than Dish, but way too expensive.

Comcast is not that bad, with the new technology and voice talk remote... But the movies demands are not really good. How come old movies are for rent or buy??? Overall, this cable is cool.

These cable companies make me sick. The price keeps going up and up. Remember when they first came out and they said, "Get cable. It's cheap and the more of you that sign up the cheaper it will be." What a crock. They also set up these monopolies where no other cable company can service your area so you're stuck with them. Sounds like a anti trust issue. USA V STANDARD OIL. I'm not an overly wealthy person to take these people on and those that are don't care because they can afford it anyway. Our politicians don't give a damn unless they're in front of you looking for your vote and when they get elected they quickly forget your name. Typical isn't it.

Comcast does not have people in my area to talk with because of an outage. It has people out in some field in India or who knows where trying to fix my local problem! They are too big to give good service.

We have dropped premium channels and bought Firesticks and Amazon Prime, Netflix, Hulu and like it. We only have basic cable/Internet package from Comcast now. Comcast is very difficult to deal with and the surprise forced add ons and taxes are exorbitant.

I had little troubles THE LAST THREE YEARS OF USING COMCAST, had a few black outs due to accidents outside of their control. The only other problem is the monthly cost, I believe it can be lowered plus being forced to pick channels I do not need or watch. We should be able to select channels we like and not the whole works of channels so Comcast can increase their profits.