Xfinity Cable TV Reviews

So far so good. Customer service is now better than it was in past years. I'm very happy with channel selection, and movies on demand. There is a variety of program selection to fit everyone's needs.

Very slow internet when you were told you’re getting certain speed and you’re paying for it, and you will be surprised you are getting ripped off, too bad of such monopoly that nobody will challenge them.

I didn't have a choice for high speed Internet where I live. Comcast was the only solution. The Internet seems to be stable. I didn't want to buy Comcast AND DirecTV which I had before. I had very few issues with DTV. But Xfinity TV...OMG. Each day the TV service drops out for one reason or another. Sometimes twice a day. I thought I bought a bundle but what I got was a crock. I've had service people out and their solution was to replace the boxes. I had one box just flat out fail after a couple of days. Overheated to the point where it sent a overtemp message to the screen before it died. The main box goes offline on a regular basis and the techs tell me it's a known issue. One tech even said I should just reset the box each day. If I had the extra $100 a month, I'd dump the TV portion and go back to DirecTV for my TV service. I stress that the Internet service seems fine. Only one issue over the last 3 months.

Very overpriced for the selections offered. You are forced to take a higher priced package just to get a couple of channels that you want. The Xfinity platform is average compared to the technology offered by other suppliers.

Overpriced thieves!!! Infrastructure has been in place for years - why does cable go up constantly? HELP US PLEASE!!! They need to realize people need to spend their money on so many more important things!!!

COMCAST willfully uses fraud to capture additional monies by charging for work they never accomplished. Customer service representatives falsely claim they'll resolve issues and one only learns on followup that action was never taken. COMCAST also fraudulently charges for services never provided -- mobile telephone?!?! Refunds are slow -- if ever -- to post. Recommendation: AVOID if possible!!!

Techs that come out don't always seem to know how to fix things. The cost for Comcast/Xfinity as a whole is very high and when asked for a lower rate over the phone, they tell us we're at their lowest rate. Some channels come in with partially-scrambled viewing. We do not like them and are probably going to dump them.

Overpriced for what they offer and stronger on sales/marketing than service after the sale. I started with a bundled package and had to give up one after another. Price kept going up and I had to restrict due to budget constraints.

Almost always have to fight with customer service when we have a problem to send a tech out. This is what I pay insurance for. Then when we have a schedule to have someone to come out in usually 3 or 4 days their tech dept, will call saying they fixed the problem and want to cancel the service call and I have to tell them the problem is still there. Techs are always great and finding and fixing problems.

I canceled Comcast after the two-year contract was up because they wanted to raise my rate from $127 to over $200 for the basic services I had. Another offer was $185 with the loss of many of the services. As a Senior living on Social Security, I said forget it. Now I received a letter telling me they were going to send me $528.78. It said it would arrive by 30 days. I didn't get anything in that time. So, I called. They said they tried to contact me. The only contact I had was just for me to call them. I figured it was to find out why I canceled. So, I didn't bother to call.

Since 10/20/18, we have had pixel issues, cannot view certain channels, wifi keeps dropping, and landline failure. 5 plus technicians have been at our house and reported outside wiring issues, yet Comcast refuses to send a crew to replace outside wiring. We spoke to multiple supervisors, Comcast Complaint Department, and reported to the FCC but issues still remain. They schedule the work to replace the outside wiring and then they don't show up or say we don't need it. We received a call on 12/6/18 that the issues were fixed but no one came in the house to verify. The issues still remain. We are fed up and are stuck with Comcast because of where we live. HELP.

Unfortunately they all stink. Why??? This isn't rocket science. I experience constant delays in wireless. Repeated lost connections on HDMI1, necessitating a call before I can watch TV. Streaming issues with Firestick. Comcast blamed Amazon. I got a new stick from Amazon and that did the same thing - so Comcast was responsible. My experience is that they blame everything on everyone else. Technicians don't know what they're doing. Some come out and try - but they leave and nothing is different. I've called several times to speak with a supervisor. Put on endless hold. Nobody comes on. Leave a number and request a call back. Nobody calls back. These people are making money hand over fist and they should be held accountable. Their service is awful. Many of the people who come to the house or are on the phone I'm told aren't employees - they're contract workers who don't know what they are doing and aren't invested. DREADFUL.

This is the Worst COMPANY IN THE WORLD. I have been a customer for over 20 years. I get a bill today and in it I am told due to taxes I will be paying approximately 40.00 per month more. If I cancel I have to pay a 230.00 cancellation fee. How can YOU raise my bill like this every year, year after year. I was on the phone to the Philippines for well over 30 minutes trying to talk to a supervisor, NEVER happened. I was told I could forego the cancellation fees if I just kept internet. A new subscriber gets this for 29.99 per month, after 20 years as a customer I can have it for 99.00 dollars. WHAT IS WRONG WITH THIS?? Comcast you should be ashamed of yourself!

I signed up for internet, phone and tv late November. I was told I could create a new account for myself even with my tenant having service. The service was on for three days until Comcast disconnected my service because the tenant had not paid his account. There was no negotiating with Comcast. Since there was service at my address with the tenant I could not have service unless they paid even though I am not liable for the tenants bills. I even had set my account up with auto pay. Horrible company policies. The people on the phone are generally kind but they are prisoners to their company. I will never sign up for service with Comcast after this terrible experience and lack of customer service. The sooner Comcast fails as a company all the better for consumers.

I returned my modem, however, they "lost" it, reported me to collections and cost me thousands of dollars and destroyed my perfect credit. I complained, reported them to the BBB, contested my credit report, contested through the collections company, and Comcast didn't even offer a return call or apology.

Every time I call I get different answers, they have very poor customer service training. I have been trying to get a replacement wireless box for the past 3 weeks and no one can give an answer, they gave me a UPS tracking # that does not exist. I have been on the phone with an agent and they still can't give me an answer on when or how I am going to get my box. I also went to the local Comcast store and they said they don't give out boxes. At this point I am paying for a box that I don't have already for 3 weeks. Really poor customer service. Very disappointing.

If I could give Comcast residential negative 1 star I would. I have used them for years because I am stuck in contracts with them and they pretty much have the monopoly in my area of service. Customer service horrible and has been the entire years I have used them. We can't get any range and good coverage in our house and the recent tech who came out told us it’s basically because a nearby radio station is sucking up all the bandwidth and they don't have enough. I am quitting service with them as soon as I can and never looking back!

Thought I would give Comcast a try at tv service and save a couple dollars. Tech shows and says cost will be 10 bucks a month higher than quoted. Couldn't get service to work and left. Says someone will be back tomorrow. I had DirecTV working before he came and thought I could just go outside and reconnect my service. I then discovered the Comcast tech had cut the DirecTV wire coming from the dish. This is a disreputable company. Other people I know have had similar experiences.

I've had nothing but problems with them ever since I've gotten service with them. First they say that the card I paid with was reported as fraudulent and it was my wife's card and she told them and the card company that she Authorized the payments. Then they charged us back the first months and the deposit back to us after we paid it before then on top charged me late fees on things I already paid for even after we told them that yes we are authorizing these payments. So time went on and all of a sudden about maybe 5 months later they turned off the ability to pay with a credit card and they say it was from the reported carded that we already explained to them the deal and that we did authorize the payments. And then after fighting with them for about a week and going thru person after person after person.

Been a customer since 1993. Wanted to know if there were PROMOTIONs to keep same services at a reduced cost. REP continued speaking over me so I couldn’t explain my want and went straight to downgrade services. REP asked what channels do I watch. There are 120+ channels. I said how would I know other than a few as I’m not the only one in the home. REP then stated she wanted to know premium channels only. That was not her original question. Conversation from REP turned agitated then mine spiked too. I asked if she would just let me speak she would know my ask. Totally downhill agitated attitude from REP and I simply hung up. XFinity REPs need to give the customer a chance to explain their ask before spewing canned (lectures) responses that run on and on. Investigating alternate companies to replace Xfinity services.

I have been having problems with this company since February of 2018. I signed up with them in December of 2017 for a package that included 120+ channels plus free Showtime. in February they did away with the package I signed up for. They changed me to an economy package without my knowledge with 60 channels. I have been complaining since February about the issue. The specific channels we requested when we signed up are no longer available to us. They have had me take my box to the office to replace it. No solution.

This is by far the worst customer service ever! Exactly why we left Comcast and went to AT&T. After my neighbor had new service installed - our internet was disconnected. I expressed to the Comcast technician this issue and he informed me he did nothing with my service. I told him that my service was working perfectly fine until he started messing with it. As I’m talking with the Comcast technician - my other neighbor comes out and says his internet is down too. This happened when the tech started messing with the pole.

The Xfinity on 1769 E Murray Holladay Road Salt Lake City has the best customer service! After having so many problems at the Taylorsville location ** truly took care of us and went above and beyond to make us happy. They care about keeping their customers and treat them with respect. If you're being treated bad I highly recommend you take the drive. It is worth it!

Was very disappointed that in order to add additional wireless boxes to my TV package, I must schedule a $60 technician visit, on top of the additional $10 monthly fee per box. When trying to add features, and thus agreeing to pay more money to the company each month, shouldn't service be included? There is also no guarantee the technician is even able to set up the wireless cable box. I was told it was "at the discretion of the technician". I will not be adding boxes, as this is a very customer unfriendly process. Would not recommend.

Horrible service and customer service. They have rude agents. Don't recommend to anyone. I was lied a lot by the Comcast business. I was supposed to pay a flat rate for the package but I am always surprised when pick up my statement most of the times.

Have had ongoing problems with our connection that require a repairman to come in. Getting Comcast to actually send somebody is the issue- phone calls 30 minutes, 45 minutes, an hour to even convince them to send somebody as they repeatedly try useless system resets. Comcast customer service is the absolute worst I have ever dealt with. Rude, unhelpful, just terrible.

Asking for upgrade then can't have the service almost a week. Tech came to my house and he told me everything is fixed with television in on. After he left half hour, I have no service again. Called the customer service and they put me back and forth with different person and waste almost 2 hours on the phone with NOTHING. Very poor service!!!

Channels dropped with NO notice. To get SOME of your channels back, more money (large increase). Some channels you can’t get back ever. They try to tell you those channels are not available. No way, no how. I guess I’ll go to my brother’s house to watch those “no longer available” channels. He lives 6 minutes from me so not a geographic issue. Have asked MANY times to have a sales or customer service person call. "Not an option," I’m told. They have you stuck where you can’t cancel because you lose your internet as well. In a home where internet is needed for jobs, this isn’t an option at a minute's notice.

Hacked my personal bank account! They used no longer business tax ID to continue to pay for different business and repeatedly overcharged, unauthorized transactions! They are greedy and discriminate! When customer service picked phone like that who the heck do you speak with... excuse me what he said? Pardon me...?

The service in general is poor quality and overpriced. The prices rise without cause. The packages offered are horrible and cannot be customized. When I moved away I closed my account, turned in my equipment, and was assured by the representative I was speaking with that I had a zero balance. Three months later I received a notice that my account was in collections for just over $150. After spending an excessive amount of time explaining the situation over the phone I was told that there was nothing they could do other than process my payment. This is the quality of service we are forced to accept because they have a virtual monopoly on cable and internet in the area. The company is absolute trash.

Comcast Xfinity is the most dishonest company in the United States. They routinely rate at the lowest levels for customer service of any company in the United States and that includes morticians, used car salesman and insurance brokers. This statement is not hyperbole it doesn't take much of a Google search to see I'm being honest.

So while I am watching Discovery Life it goes out and says I need to subscribe to it. It is listed in my package. I go call and spend literally hours on the phone. They say I will get call backs which I don't get. I do some digging on their forums and they have dropped these channels on all new packages and are removing them from old ones all while still listing them as available on their site. CS reps are saying they are available when they are *not* up to even offering to send a tech out. It is not my box. It is no longer offered, but they are telling people it is, spending hours of time on something you can't even get anymore.

I dropped Comcast after I paid them nearly $150 in advance. I only had their cable and internet for 13 days and they promised to give me almost $125 refund ( I have the recording and reference #). I was suppose to get it by 10-25-2018 and still have not received it. I have made numerous calls and just the runaround. Horrible how I have been treated and I want my $$ that is due back. Very poor customer service:(. I am even reporting them to the FCC. I HOPE THEY CAN HELP.

I faced issues in Comcast internet service and So I contacted https://customercaretoll.com/comcast-customer-service/. This is the best which helped me during my difficulties and sorted out the problem one by one easily.

I live in a monopolized area where I can only have Comcast with Xfinity as a provider, no satellites. My bill is just under $200 a month (in that price $80 is for internet). My extreme disappointment is that they offer multiple old movies (10-40 years old) for $3.99 rental fee or will offer to connect you for free to your Netflix account to watch the movie for free. In comparison of what Xfinity has to offer compared to what a subscription to Netflix and Hulu offer Xfinity is ripping their customers off terribly. Wish I had a choice because I would leave in a heartbeat.

I purchased Xfinity in 2016. I lived alone, and worked long hours (10 to 12 hours a day). I barely watched tv. I received my bill for $869. I only had the basic package. I contacted the company to only have them your to me about why I owed that amount. They sent my bill over to collections. So I contacted Lexington Law who challenged the collections company, so a month later the account was removed from my credit report.

So the Comcast representative that I spoke to I specifically made it clear that I can't pay a penny more and I didn't want any mess out of Comast. I told him that I was looking for the lowest Basic package with internet and house phone. I told him I was on disability because of my disabilities. I'm on a fixed income. I do not expect my bill to be any more than the $87 that he calculated. I would pay every month on the 3rd. When I paid my bill $147.00 November 4th because I had to pay 60.00 for them to come and install equipment so they installed equipment October 4th. I told him I will be paying my bill November 3rd and on the 3rd every month. After I paid it I got an email saying my next bill due for $177. He promised me and reassured me that my bill wouldn't be over the $87. He lied.

I was lied by this company. They have provided my business a package for the cable, internet and landline couple years ago with a flat rate. After six month the flat rate be increased without any reasonable reason. When I was going to terminate my contract with them I was asked to pay more than $2000 as a penalty. They are such a big liar. Don’t let their agents smiling fool you.

I was lied to about service & quotes. Along with rude customer service in every way. I was quoted 12 times a price they changed. I was also sent the wrong equipment & charged for it. After they admitted it was their mistake they still charged me more. I have spoken to 8 different people at this point & they still won’t keep the deal we signed up for. At this point I just want to cancel even if I get a early termination fee. It would be better than dealing with such a horrible company. If you’re really in need of cable & internet you’re better off killing yourself than using Comcast!!!

My bill went up almost $20 today. When I called to ask why, a service representative told me that I wasn't on a two-year contract even though my husband and I were assured that our price was locked in for two years when we went to the Comcast store in July. He offered to lock me in for a two-year price at $185. Then he suggested he might be able to get the DVR option for me for free. Imagine my surprise when, ten minutes later he came back on the line and told me the price went up to $203! I asked to speak to a second level supervisor. She told me there was no indication that the first rep had offered me a two-year contract at $185 and her best offer price was $211.

Multiple attempts to fix an intermittent internet where the signal constantly drops. Multiple phone calls where scripted employees try to solve the problem by going through the same steps with no real understanding of the technology or what is actually being said to them. Problem continues to be unresolved and I will be switching to Verizon if possible.

My cable has not been properly installed. I have asked repeatedly for it to be installed correctly to no avail ranging from tec. showed up but left without fixing or saying a word. The next time the tec. was a no-show, no phone call and then the next time I was told it would cost me for someone to come out. My cable line is hanging on the side of my house unless it falls off and I have to pick it up. It is an orange gorgeous (NOT) cord. It is plugged into my outdoor electrical outlet which has to stay open to the elements for that to stay plugged in. This should be wired into the house, not plugged into the outdoor electrical outlet.

Let me start by saying I would give 0 stars if I could. I cannot express enough how much I despise this company. Our service is ALWAYS coming in and out, despite paying over $200 a month! Every time I call to complain, I’m told there’s nothing they can do and they just restart the device (which of course never works). I have never received a credit for the interrupted service and when asked how they could lower our bill, I was told they can’t. Well I finally got fed up and called to cancel so I could bring my business elsewhere and surprise surprise, they were all of a sudden willing to lower our bill AND could send out a technician free of charge to help improve our signals. Unfortunately this has been a frustrating process for 3+ years so #alittletoolate. I will NEVER recommend this company.

We already pay $130 a month for simple cable with Comcast. And every time we turn around our service is down, glitching out, always turns off when we try and switch the Xbox back over, watching tv and the screen goes black and we have to sit there and turn the box off and back on, and on demand is even worse. Why do we pay this money for ** crap? And none of us have a say in it because it’s the only cable pretty much around us right now. I wish companies gave 2 ** but no one does. Just take take take and give nothing respectable back. It’s infuriating.

I was charged for a security system for over a year after I canceled the service and turned in my equipment. Comcast states that they can only credit my account for 3 months but they have been charging me since April 2017. They are thieves and they will steal your money. I should have never left Verizon wireless. You get what you pay for. Comcast does not care about their customers!

I've been a Comcast customer for a long time mostly because there weren't any other choices. I read through the reviews and the stories are all similar. It never changes! I'm disabled on a limited income and I scrape to pay this bill. I have had multiple heart attacks, I've had an artery dissection on my heart which left an aneurysm. I got the home phone because I didn't need a mobile phone. I needed a home phone to call an ambulance if I needed one but Comcast can't provide reliable service! I have had intermittent service since July. They knew back then that it was in the pole but kept giving me the runaround, lying, saying it was under my house and they couldn't do anything about it!

I recently moved and used Comcast's "moving" service. I was assured that basically all that was being done was an address change and it wouldn't change my contract with them at all. WRONG! They closed my old account and opened a new one creating a new "contract" with a new cut-off date AND now they are charging me to close out my old account even though I had already paid for the month and was on automatic payment. If I am a new customer with a new account, shouldn't I qualify for the new customer deals... OH NO! So frustrated.

I don't remember the exact date I started having problems with my internet and cable. I believe around December of 2017, the NIGHTMARE HORRIBLE SERVICE BEGAN. First my internet became really slow, and was taking 3 days to download a game. Then my cable started freezing up, and I had to reset my receivers more times than I can count, to fix this problem. I have talked to Tech Support, the Loyalty team, and Executive Customer Relations. Your Tech Support says that your service team has been to my house 5 times to fix the problem. I remember 3 times that I had to take off work, because I had to fill out vacation slips for the time I missed.

I never had such a great experience, with the technician with Rech **. His Supervisor Emmanuel, he was outstanding and very professional. He took his time and explained everything to me. There wasn't nothing he did know. He is a great asset to Comcast. There should be more like him. Thank You, Comcast Susan **

If I could select 0 I would have. They’ve been coming to my house for 4 weeks and wasting my time while being cheap and not replacing the box and they can’t figure out why the cable freezes. Time to switch to satellite.

Was on auto payments for 10 months, never changed my credit card. After 10 months, they said my credit card denied payments even though I still have the same card with me. They started billing late fee. One day they still disconnected without notice. I had to call them from overseas to pay a month bill. Then they started re-connection fees (one for TV and one for internet). Because of slow speed, service technician came and did all fixes outside house (lot of disturbances - so he added some extra earth wires). He came inside to check the speed on laptop. I got a bill for $60 even though he did not do anything inside the house.

I explained to the Xfinity sales rep when I signed up for Xfinity's service what I needed. I was told that would be no problem. I ended up having to add on 2 extra tv boxes because it wasn't possible to stream like they said. So right off the bat, I was paying more than I was told in the beginning. I have had 4 different tech appts just in the month of Oct, and that doesn't even count the previous 6 months. They had me go exchange my modem. A tech replaced both wireless tv boxes. I have spent hours on the phone with customer service and they have reset my whole system several times. I have taken time off work, gone into work late, and left early some days in order to be home for the many tech appts. Today's tech visit, I was told someone had to be at my house all day because it was going to be a specialised tech visit, but they guaranteed my service would finally be fixed after this appt.

Having Comcast for over 20 years and being frustrated with poor customer service and staff training at some point every year I am finally leaving. This is the last straw - Friday evening (of course a football weekend...) my X1 stopped working where I couldn't make any change to the existing channel and when I called they said it was a signal problem so would have to schedule a technician for Sunday as they couldn't fit me in on Saturday. Not happy but okay - on Saturday I received a call from the Advance Technology team saying that my signal was good and did I still need the Sunday appointment.

Stay away from this company. They are ridiculous with their fees and connectivity and additional TV. Half of you have no clue what these fees mean. I mean they have fees for their fees. So I have their bundle package and 1 DVR. My package is $139.99 + DVR for $9.95. Now my math says $149.94, so how the hell is my bill $196. If I had choice without DirecTV I would not pay this. So if you have choices stay away from this company. Researched Sonic which sounds great but not in my neighborhood yet.

I will never be going back. They are over priced, the customer service representative will tell you something and the next will say no. It is overall the worst customer service of my life. I paid my bill on time every time for over 10 years, had to cancel my service over a family emergency and they still charged me over $200 TO CANCEL. They don't tell you when you sign up that you can do a contract plan or "no contract plan". I was so disrespected and robbed it is unbelievable they are still allowed to be in service. Will never be going back and I will gladly tell everyone I know about my experience.

I have been with Comcast/Xfinity for 20 years. I transferred service when I bought my home in Katy last year. There were problems setting up the service even though the prior owner had Xfinity. The past June I had Xfinity home installed. They charged me twice for installation. It took forever to get my money back. Now there are constant outages which last up to 8 to 12 hours with no hope of getting a credit on my bill. My contract is not up until next June. I will definitely consider a change.

Xfinity/Comcast has got to be the worst provider/customer service company in history. We moved into a brand new home three weeks ago. The first week, an Xfinity employee arrived to install the TV/Internet/phone service. He accidentally fell through the bathroom ceiling, leaving a four-foot hole in it. After many calls, an employee showed up to "fix it." He never came back after the first visit; phone disconnected, etc.

The worst customer service I have ever had with any company hands down. If I could give zero stars I would. After being charged twice on my debit card I have received an attitude from one of the girls in the store who felt it was more important to play on her phone and chew gum than give a crap about customers, it is taking FOREVER for me to get a refund, and to top it all off a lady from corporate called me this morning and didn’t even apologize! She’s from corporate! My apartment is in a contract with Comcast. As soon as we move, I am done with them FOREVER! I will never deal with these people again!

We are moving from Colorado to Iowa. I contacted XFINITY to move service. They are not present in Iowa. However, they are going to charge us a huge disconnect fee because they say it is our fault for moving. We have had XFINITY for years. I will NEVER use them again. There are more and more options and if this is how they treat people, I will not use them and will actively discourage others from doing so.

I had Comcast Business service up until 18 month ago, I switched to Frontier because of service. Frontier was successful in porting the phone number. They have continued to auto draft their $105 fee from my bank account even after I have closed my account. I have tried to close my account several times, I finally put a stop pay on my account from my bank. How can a utility charge you for services not rendered? I returned equipment and canceled, I see other similar complaint?

Based on my research on the Comcast/Xfinity website’s Community Forum, I’m one many victims of their habit of kicking their customers when they are down. Their fees are ridiculously high and when you try to get a manageable rate, they trap you into one of their ‘specials’ which requires a 2 year contract with a hefty $200+ cancellation fee. My most recent relationship with this cable company existed from March 2009 thru April 2018 – 9 years. In January 2018, I had the emotionally taxing task of taking my mom off a respirator and allowing her to go in peace.

Comcast has a "creative billing" process. Whenever I have called with problems seeking a resolution it usually causes more problems. My billing seems to fluctuate constantly (with no change in services). Representatives always advise they will call you back and never do. Why did Chicago make any type of an agreement with this company? In fact what has happened is Comcast has a monopoly in the area that I reside and I am unable to get any other services without using a dish.

You know what? It takes a lot for me to get upset about anything. Hear me and hear me well. I will never use Comcast/Xfinity again. They do not care about their customers. It's all about their money??? Bad service and bad customer service. They will put you under contract knowing that their service does not work in your area. After 43 calls for troubleshooting, time ranging about 2 hours a piece, 10 home appointments visit since January 1, no call no show...8 appointments showing canceled by homeowner...SMH...but they serviced the property.

I have used Comcast for internet for the past 5 yrs. I did not cable because I've had other sources. Anyway, I was provided with these different promotional plans on several occasions. I told them I only wanted internet as I did not need cable service. They offered me this package deal for $44 a mo with limited cable which I received a box for that did not work. I have been getting charged the whole time for these boxes that did not work or when they were supposed to replace them, I never received the replacement boxes but still being charged for them. Needless to say my plan kept changing and their prices kept going up.

I obtained Xfinity service 3 weeks ago. I got TV and internet. In the 3 weeks the internet is down every day starting around 8 am and does not come back up until evening. I have called and complained so they charged me for a tech to come out. Tech gets here and without looking at anything says the internet has been going down a lot lately and there is nothing he can do. He then left. 5 minutes and did nothing but I get charged $60 service fee. This is the worst service I’ve ever had. Thinking I’m going back to DirecTV.

I took all of my equipment back the beginning of August and requested for my service to be stopped. A month later I get a call asking if I wanted to cancel my service, which under any other circumstances I would be fine with but the fact that I already spoke to someone face to face about it and still was being questioned is very unprofessional on the clerk's behalf. She should’ve stopped it right then. I was then transferred on the phone to billing where I was asked a ton of questions. They should’ve understood at this point that I was frustrated and worked with me a little bit more. “Give me your new address and I can see if we provide service there”, umm no.

Please do not sign up for Xfinity or Comcast (they change their name but not their service). I have attempted for the past three months to have call waiting disabled on a secondary line. After speaking to reps from every continent and still not closure, it appears that I may lose my job due to their inability to disable call waiting. What a mess!

My bill has gone up $15.00 since June (it's Oct. 1st!) because, according to Comcast, I was getting a promotional price that expired. I don't remember them telling me that was a promotional price to begin with so that was a surprise. Then when a young repairman came to figure out why my internet hadn't worked for two weeks he told me that I was eligible for a free upgrade! Yay! I'd been thinking about getting a DVR so I said to go ahead and install it.

A few years ago, I was 'encouraged' to move to their 'boost' plan... the only way to get super speed, I was told. That plan now costs $65 more than it did then... and I get nothing for it. We were able to use Search and find reruns of movies and programs... mostly free. NOW, every single one costs $2.99 and I am furious. I am paying double and then some for this service. Probably not a darn thing to do except change companies...?

I purchased my own wireless gateway that they advertise; on their website; for sale through them; stating that my device was a certified and compatible device to theirs. After I paid almost $200, they tell me that they won't support my wireless gateway for the XFI features. I am on the brink of retirement and am trying to cut back on expenses long term. I am disappointed that Comcast is so cheap to penalize my account because I wanted to use/own my own equipment. It's $10/month Comcast. I only do this review because everybody that I talked to about this issue today 3 in total were all snarly.

I've only had Xfinity Cable TV in Alpharetta GA for about 5 months. In these few months as a customer, I've already called Comcast customer service 5 times and 2 times with an online customer service chat. The Cable device they gave me is inconsistent with the picture. I can be watching TV then suddenly it stops displaying picture and it last for a couple of days. I called Xfinity and they sent a "technician" to fix it. He replaced the box and it's happening again. The Xfinity customer service needs more training in handling calls as well. I do not recommend this cable service to anyone. I want to get out of the damn contract.

Moved to Florida in July. Cancelled Comcast aka Xfinity service and could not transfer it because they don't provide service in my city. On July 3rd of this year I spoke to someone on the phone who told me the amount I owed to close out my bill. It was less than $100. So I paid it promptly. I also gave the 'gentleman' my Gmail address to send me info about my final bill and payment. But I never received it. I was leaving asap and thought I would get SOMETHING from them via email or mail. Never received anything and I moved on (literally) trusting that everything was good. Big mistake of course.

Obtained Comcast service about 4 years ago. Increasing outages as time passed. Lags in speed... paid for. Wife handle all bills so I was not aware of billing charges. Wife no longer here so I handle billing. What was originally $80+ per month was now $190 20 $228 per month. Complained and discovered that there was a $79.00 extra charge per month for an added package that I did not order. Called wife, she said she never changed anything with original package. On Sept 24, 2018, called and cancelled service on same day new provider installing service. Rep tried to talk me into different package. I informed person, 'NO! and too late, new provider about finished installing new service.'

I switched to a competitor tv and internet service because the monthly charges continually increased year after year and the package they offer was less than the competitors. I checked with Comcast to see if there were any binding contracts and they said I was on a contract plan but I did not accept the plan back in January 2017. They opened a case and they called me back to confirm I did not have a contract. So I canceled my service and returned all the equipment promptly. When I returned the equipment they said I would be charged the early termination fee, but I could dispute the charges. A few days later I called and spoke to customer service and they supposedly created a ticket to dispute the charges and it would take 24 hours to process. I called back after 48 hours to follow up.

If I could, I would give a negative -10. Comcast will rip you have and leave your children in the dark literally. I paid and expensive bill of $428 and 10 days later Comcast came into my account and took the same exact payment (which was for an electric bill). Now they want me to wait for 14 days to do an investigation before they will consider doing a refund. This situation has been going on since Monday and have talked to 5 different people, all saying different things. Let's not forget their finance department hide behind a computer screen and will only communicate to you through the person you are talking with on the phone. Soon as my contract is up with Comcast, I will definitely be leaving.

Opened a business and it was going great. I became very ill and had to close the busy. I called all my different services that I was paying for and was able to let me exit out of the agreements at reduced prices or no price that I had for the business. I was not going to be able to continue the busy at ever or for me never work again. I wish Comcast realized that things are not always rosy. I have been in bed for roughly 10 months now and I still get the daily wake up call from Comcast asking for payment. I think it just hurts that they wouldn’t even talk about a settlement for the services that I can no longer use in my bed. If I ever get to do anything again not sure I would ever use this company based on the customer support.

Got a mobile from Xfinity mobile and created my online profile with a credit card. Found the device defective, returned and moved to a different carrier. It's been 4 months still my online is not closed. I spoke to multiple team members and the max they'd do is share a ticket number with you. My online profile is still active with my address, email and credit card info it and generates $0 bill amount. I'm unable to delete it till date. I don't know what to do it... I hate calling them, don't want to waste 30min - 60 mins of my good time. Is there a way I can log police complaint against them?

The end of June I moved and my only option was Comcast, held my breath and said a prayer. I took mobile phone service with internet and cable. Getting help setting up the phone was a nightmare. Spoke with 2 reps before service was switched from my old carrier, both said they would call back after the download was complete, didn't hold my breath, good thing because they didn't call back. Had a family member finish helping me with the setup. Service was suppose to be unlimited talk and text and if 1gb was used for data then I would be charged 12.00. Don't use my phone for anything other the talk and text don't go on the internet don't use any of the apps but willing to say maybe I did something that caused me to use data. Paid the bill with the additional charge and moved on.

I was with CC for almost 4 Yrs, TV, Internet and phone. I called and was told that if I cancelled, I would not get charged a ETF. Well I have and they will not do anything about it. AT&T U-Verse is already much superior to CC. Will never have them again. Horrible company. Don't use them.

I recommend Dish Network or Netflix over Xfinity/Comcast. Xfinity NJ has a very uninteresting antiintellectual television programming. The receiver box freezes up often. The On-demand cable service freezes often. The internet modem turns off on its own often. It is not worth the money.

I wish I could leave ZERO stars. FOUR TIMES our line has been cut by the builders in our neighborhood because our line is not buried deep enough. They had the nerve to tell my husband the THIRD time they would bury it deeper to keep this from happening more. Well we’re on the fourth time and will probably be looking at a fifth time since the line is above ground because it will be a month before anyone gets out here to bury it. I refuse to keep paying for cut lines. I’m to the point of switching. I’d rather have an ugly dish on my house before paying another $150 a month for bull crap. This has been the worse. 2 years of issues with this company. And after the THIRD TIME of this happening they expected a $20 credit to fix it. Won’t be getting another dime out of me.

One star only because there isn't a ZERO star rating. Reluctantly switched to Comcast in Oct 2016 because they were and are the only game in town for our new home. 2 years later there has not been ONE FULL WEEK when everything has functioned correctly. 17+ technician visits. Issues escalated to their highest tech support with repeated promised follow-up calls... NONE have EVER been made. Teaching customer service reps to be overly polite (India and Philippines) is great but USELESS when they aren't capable of resolving ANYTHING EVER.

My child attends West Virginia University. They have tents and salesman set up all over the campus selling their Wi-Fi. They sold my son Wi-Fi, delivered the box and wires and told him he’s obligated to set it all up which was a fiasco in itself with trying to get the problem solved I was on the phone 15 hours. Have proof to show the hours I’ve spent on the phone with them. Finally after 15 days he obtains Wi-Fi. I get a Comcast bill for $105 for a college student in Morgantown West Virginia which is fine then I received another bill that are sent to Morgantown for $167. I try to login to the account to see what the bills are for being that my child is 17 in Morgantown. Can you tell me providing all the information that they needed that I cannot access that account unless I’m in Morgantown. I am in New York.

Ok I have been a Comcast customer off and on for years. And the past 2 years have been the worst, I have had billing tell me I can pay part of my bill today then the rest by payday. I woke up to my service shut off. So I called, I paid the balance of the bill, had my service turned back on but then was charged to have each box turned back on. I'm always being threatened for shut off because I have to pay 2 months worth of a bill because they want one month in advance. I cannot afford to pay a month in advance so now I have Comcast calling with their courtesy call.

Where do I begin. First they tried to export me for $400.00. I was quoted an amount for home security equipment. When My bill came I went to the office and called customer service. I spent an hour at their office and over 4 hours the phone mostly on hold. I was told nothing they can do and if I cancel I get charged. After speaking to five different people some on found their mistake a gave us the credit. Of what we were owed and nothing else.

One year ago today I received an offer in the mail stating that if you sign up for a 2 year contract you'll be locked into paying the same price for your "bundled" package for those 2 years. Well now that I'm ONE year into the contract lo and behold my monthly service price goes UP. I contacted Comcast to have the agent tell me that after one year my contract was subject to change and that this was the FIRST "roll off" of the promo I signed up for... WHAT??? I remember specifically the day I talked to the gentleman on the phone about this offer asking "my bill will stay the same for TWO years right"? "Oh yes ma'am," that's the nice thing about this offer. I'm now a sucker to Comcast and their lying tactics. Same on you Comcast... I have lots of friends and trust me. I will be telling everyone I know to avoid you and your services.

I work from home, Comcast had an unexpected outage for about 7 hours without prior notice, when I called, I was told they were doing a maintenance, I explained that I worked from home and it is interrupting my job, I was told it would be rectified in about 3 hours but it took 7 hours to get me back online, I missed my job for today because when the internet came back, my shift was already over.

1) In May of 2018, Comcast, without warning, took several channels away from my service. We did not receive an email or a letter notifying us of this downgrade of service and increase in price. One of the channels they took away was the Weather Channel. For my husband and I, senior citizens on a fixed income, BASIC service should include the weather channel because it really is a public service - we have no other way of knowing if severe weather is headed our way.

After years of ever increasing cost, the box was changed and picture quality is poorer. Picture slips down exposing bars and blocks at the top of screen. Picture is jittery. Often video or audio cuts out and has been off for hours at a time. The new remote is small, poorly shaped and buttons are too close to each other. So lite it is easily knocked off the table. Excessively rounded surfaces makes it difficult to pick up and hard to hold. Box is not HD yet a prompt appears every show that will force selection of a nonfunctioning HD channel if trying to change channel while prompt is on-screen. Recurring phone calls to upgrade service (my number is DO NOT CALL listed). Most commercials are jittery unstable annoying video.

I would not recommend at all using Comcast/Xfinity services. After multiple years with Verizion Fios and never having a issue my cable and internet, I decided to make a switch to Comcast. First off, the reason for the bad review is having to move out of state and Comcast is not available in that area. I was told by the agent on the phone after I closed the account of what I was to owe, simple enough...or so I thought.

Comcast, those sneaky rotten losers!! I just found out that they place a derogatory credit report on an account that was closed 2 years ago and they have been extracting money from my Chase account without my knowledge. My credit rating went from 800 to 704 because of this. Please, to all unknowing prospective account holders, steer clear of these people!! Read some of the other reports on this company, get informed before you get screwed. Is this really all we can do? They continue every day with their underhanded practices and good people are reduced to writing letters to imagined viewers and readers. Disgraceful!

THEY DO NOT PROVIDE THE SERVICE AS AGREED. They throttle me back every day. When I complain, they fix it temporarily, they throttle again 24 hours later. If FIOS ever comes to my community I'm out of here! They do not provide the service I contracted for so the 2 yr contract is void.

Today was another instance of needing to contact Comcast customer service and them not knowing what was going on with the Comcast/Xfinity service in my area. My television and internet went out at approx. 10:00 am so I tried everything I have had to do in the past to no avail, so I called Comcast customer service. They informed me that there were no service interruptions in my area and scheduled a service call for the next day. Shortly thereafter as I was leaving my complex (I live in a senior apt. complex) I noticed five Comcast trucks on both sides of the street with workers up on the poles. I went into the management office of my complex and they told me that Comcast service was out in the entire complex. I then went out and spoke to one of the Comcast supervisors next to one of the trucks, and he informed me that new fiber optic cable was being installed and customer service was charged with notifying the customers affected.

They lie and set inappropriate expectations when it comes to the installation of equipment. They initially promised delivery on Tuesday and they were a no show, then they said tomorrow Wednesday and once again no show. They gave me a UPS tracking number that did not work and I still have no TV or Internet along with a broken leg so it's not easy to go out and get WiFi. Terrible experience!

I have been a COMCAST customer for 40 yrs. My bill is always paid on time. So frustrated. On 5/30, I called Comcast to see about having my bill lowered. It went from 130 to 150! I was told that if I dropped preferred, I would save 18.00 month. That lasted 1 month, and now my bill jumped to $175.00! What is going on? So, I call Comcast, and spend an hour with the retention dept., only to be told that there are NO promotions available!! Comcast gives promotions to new customers who have not proven to be good, loyal customers, but the ones that have given 40 yrs to Comcast, and paid their bills on time, get nothing! Good job, Comcast! Now looking into AT&T!!

Went to 918 West Broad Street to pick up equipment for my son to start service, the clerk was very rude and said she had the DVR but not the modem and 1 would not work without the other. As I ponder what to do she rudely asked... "Do you want the DVR or not?" She advised that I go to the Short Pump location which is at least 15 miles from that location to pick up the equipment. I went there and they didn't open until 9 a.m., and it was set up like a cell phone store. An associate checked me in and while I waited for other customers to purchase cell phone waited, and waited.

I called Comcast in August 2017 to start services at my new address. That phone call in itself was a nightmare, as the rep keep trying to badger me into more products and kept me on the phone for 50 minutes. First of all they said I had to take triple play because double play is not available, but don't worry because triple play is actually cheaper. I do not have a landline. In the end I am getting-Starter XF Double Play (notice it states double play) at a bundle discount of $69.99 Plus all the other charges ($11 modem rental, $7.75 broadcast TV, $6.75 regional sports fee, $1.89 taxes, fees, & surcharges). To begin with my bill should have been less than $100. But wait, you want HD channels-well that's a different box and that's $9.95 more!

** service, I call them to cancel, they give me **, I hang up. Call again, person barely speaks English, tells me I have to pay 43$ to make any changes to my account, I ask to get transferred to another person. Next person gives me ** for not being able to afford the 87$ plan they're trying to charge me.

We have been with Comcast since 2016, in that time we have had more issues with them than we ever did with DirecTV in 15+ years. At one point I thought I signed up for a 24 month plan and six months into, my bill jumped over $150. Come to find out I wasn't on a 24 month plan and then got talked into a 24 month tv/internet/phone/home bundle, we tried to downgrade six months into and were successful but I thought the phone and home security were being removed, come to find out the home security wasn't.

Internet down, we were informed that is was a local outage. Never notified outage was corrected, so we called several times. Still down after a week even though outsourced script reading customer service says outage is fixed. Informed we need to schedule an appointment with a 4 hour window to wait on them, miss work etc. This morning I talked to a Comcast tech sitting in a service van at a convenience store parking lot. He was playing video games on his iPad when I walked up to his window. He told me there is no other way to communicate with Comcast other than through the outsourced poor English speaking script reading center. He said that they should of given us a 2 hour window instead of a 4 hour window.

Five years ago I complained to Comcast monthly charges not being the same as the amount I was told to pay. After several months of auditing I found a $2.50 average excess tax charge being billed monthly. This caused the next monthly bill to always have a delinquent balance carried forward. After calling and complaining, each month I have been given a credit for this excess tax. This allowed Comcast to charge millions of dollars to their customers throughout the world. Today, there are three to four random $8.00 to $18.00 additional Comcast charges being added to my monthly bill. The excess tax fee is still being credited, however now there is a $10.00 late fee added to my bundled monthly charges, that carries over as an unpaid balance forward. This could be a massive class action lawsuit for overcharging.

I am being charged a $250 charge for leaving Comcast because I had a verbal agreement (which I don't remember) for another year with them. Meanwhile, I've been with them for years! The only reason I am leaving is because I got DirecTV so my husband could watch his favorite football team which isn't in the city we live in. I might have gone back to them one day because I liked Comcast better than DirecTV but I won't now... Don't they understand what Customer Service is all about???

Check your bills. Scumbags charge you for free broadcast TV! Look at your bill! $7.50 a month. I have been charged since 2014 to watch something that is free! Scumbags! I want my money back. I have an antenna and dont even use your TV services! I proudly cut the slime cord today! Free TV you pay for??? What?

They called me to offer me a promotion but neglected to tell me that the new promotion would actually give me fewer channels and slower internet (they promised faster internet). Then after multiple promised credits and several complaints, they changed my one year agreement to a two year agreement without my consent. They did this right before the expiration of the garbage promotion they scammed me into. They don’t even deserve the one star you're forcing me to give them.

I have been contacted twice in the past several months by Comcast telemarketers attempting to sell me additional services. Last month I agreed to an "upgrade" which was marketed to me as "more channels for less money". I had to pay for the install of these "upgraded" services because they say my modem was not sufficient to support the new package. I noticed that some of the channels I watch now say that I need "to subscribe" to receive those channels.

Comcast Xfinity advertises that they make moving your cable & internet services easy - my move with Xfinity was absolutely terrible! After going to an Xfinity center in person over a month in advance to arrange all the details of my move in services, I moved just across town & found that I had NO services set up. I spent almost 2 hours on the phone with Xfinity customer service getting passed around to a string of incompetent people who kept giving me different answers as to what the problem was, none of which were correct, then a service technician was finally sent out to establish service at our new home.

If I could give this company 0 stars I would. They provide sub-par internet and cable service as well as horrible customer service. Their service is constantly going in and out, tons of outages, and for the money they charge they should be able to move their call center to the US. My latest beef with them came after they charged my account an additional $26 a month after they have been raising the price slowly for the last 2 years. I've swallowed the pill and paid the bill. So when I questioned them about it, they claimed it was a discount that I had on my bill that expired a year ago. They think we're stupid. Our bill has been the same for the last 1-1/2 years and now the 1 year discount expired? How am I getting a discount if my rate has been going up for the last few years and NOW it's going up again another $26.

Comcast has gotten away from what built their company which is offering good customer service. When I first opened my account, the man entering my information, entered it incorrectly so now every time I have to call them it is literally a 3 hour ordeal and not only that, they do not solve my problem. Why I am writing today is because it has been several months and way too many hours holding to count so I wanted to express to others that if there is another option for service in your area, take it!!! They make the sale and make sure they are able to bill you monthly, after that you will need a lot of good luck to get even the simplest problem fixed.

I would not give any stars if possible. Customer service reps offer packages at one price with misleading info about it, then deliver with lesser service at a higher price. When you try to go back to original package, you are told that it is not available at the price once paid. Now paying more for the same original package. Trying to speak with reps and supervisors takes HOURS. If there are any other TV/ internet options besides Xfinity, take them!

I have been harassed by Comcast every 2 weeks for the past 4 months. I make my payments ahead of time every month and they continuously funnel to an address where I haven’t had service in over a year. I call and they pretend to resolve the issue. The next day my service is off. I spent 3.5 hours on hold on Friday and the next hour being switched from one clueless department to the next. In using the chat option, I just get some bonehead asking me my name and address over and over again. Comcast is just money vacuum who cares zero about their customers because they don’t have. If you can go anywhere please do. If DirecTV could supply internet, I would go to them. Do FIOS if you can. Comcast is nothing but an overpriced nightmare.

I review my credit report once a year to enjoy the federal free credit report program. So, early this month of July, I opened up the credit report and was surprised to see a collection in my credit report from Comcast for $1119 posted in June of this year. I was shocked but at the same time confident because the collection came from a reputable like Comcast and thought that it would be easily resolved once I notify the collection agency about the wrong transaction. So, I called the collection agency (Diversified Consultants) who informed me that an account was opened with my information somewhere in South side of Chicago, IL (9201 S. Paxton Ave).

Comcast has the WORST customer service and when you ask for a supervisor they are just as WORSE! They double charge and then deny they do so, and make you wait over a week to get your funds released. I would rather have DirecTV. At least their customer service isn't as bad. Price isn't worth COMCAST. The headache and stress, you will want to just cancel everytime you speak with them. STAY AWAY!

I have had multiple conversations with customer service, billing and the solutions department in regards to a bill. When I had set up service initially I had set up service at 265 Centre Ave but the day the installer came he called me and said no one is answering the door. I said impossible because I'm home. After going outside I found the installer next door at 267 Centre Ave. He stated he had the wrong address but was able to fix it and assured me there would be no issues. After a couple weeks of my service frequently going in and out of service I called to complain. On that phone call I was told the reason my service keeps getting interrupted is because they have service set up for me at 267 Centre Ave and when they ping the boxes there is no response which makes sense why my service kept getting interrupted.

I got a new Wi-Fi box in the mail stating that it would enhance the Wi-Fi. That was 2 weeks ago. Since then I have called a representative 8 times to actually get my wifi working. My Wi-Fi is online but the connection is so bad I can't even look at my messages, videos, calls. Literally anything is inaccessible. I have now had to call 10 times with no progress at all. They are now forcing me to pay for a technician to come out and fix this. Maybe instead of hiring foreigners with very little English training, maybe HIRE SOMEONE WHO SPEAKS ENGLISH FLUENTLY!! But of course that won't happen. Comcast is full off greedy ** who will try to make an extra penny cutting any corners they can, if you're debating on getting this cable provider DONT. They will only rip you off at any time they legally can. Terrible company run by terrible people. Go anywhere else. This company is a piece of **.

I had a sales rep Chap ** from sales ** come in offering a package that would update my system and he scheduled me to talk to a Robert **. Here is the story I got, "Jon, please send me the specs on your blue to headsets please?" The specs were sent, he said they were compatible. After about 45 days we received the proper phones. Guess what their engineers said? I need to talk to the "manufacturer of the Bluetooth headset" for a phone that is compatible for all Bluetooth headsets which I received from Comcast. I don't care about.

Comcast has been nothing but problem after problem after problem with incompetent customer service. I had Comcast installed in April 2018. They provided me with an outdated cable box so my picture on my tv was awful for weeks. They mailed a cable vs. an updated box indicating it would help the HD picture. They told me they would waive the shipping fee even though that was not the solution needed. I wasted another day waiting for the technician. The technician immediately said my box was not the one that should have been used for HD. The previous technician did not know that. UGH! My billing address was incorrectly attached to my account which it took over 4 phone calls to update. I was charged a late fee for incorrect billing due to expired credit card details. I had updated the details on the app which did not take. I was told they could not credit my account on customer service and that I had to pay my balance on the phone for a fee.

Five months ago I approached Comcast about lowering my costs to match the price offered by Consolidated Cable. They agreed to give me $34 in discounts if I agree to a 2 year agreement. I did and they honored the agreement for 3 months. But recently they took the discounts away saying they were never promised to me even as I had proof they were giving them to me for months. When I showed the woman the bill she said those were errors and there is nothing that can be done and I’m cannot get out of my agreement.

Called numerous times in the past two weeks to find out what channels were on the new tier I am paying for - no luck! Each time they say their "systems are down" and promise to email it to me but then I am mysteriously disconnected and, of course, the emails never arrive. Over two hours on the phone and their chat line wasted forever. Therefore I am paying for channels that I can only scroll from 1 to 2999 to find which is ridiculous for my elderly parents to have to do. I plan to discontinue service and use streaming, Redbox or ANYTHING BUT XFINITY AND COMCAST!!!

Good evening. I'm writing you in regards to the fact that I've been a long time Xfinity cable customer and I found that it went from good to bad to worse. Also the fact that they have exceedingly increasing the fees they charged. A service call cost you $60 average. Overcharge on the premium Networks. I demand that Comcast wake up and smell the coffee and get with the program and stop overcharging its customers. One final note. I used to have the consumer customer Protection Program service protection plan for 695 but I was now informed that I will no longer be able to receive the service protection plan. Furthermore I'm highly infuriated at the fact that the way that you know the cable company needs to add the a la carte back to its list of items that they can I figure I'm hoping that you people here at Consumer Affairs can tell them exactly what's going on here.

Yesterday I called for a technician to come out and replace our cable as it was not working and our TV wouldn’t get a signal. They set it up for Wednesday 7-18-18. Today I called to cancel the appointment and they told me that only the acct holder (my husband) can cancel EVEN though I was the one that made the appointment... are you kidding?? Why did they let me make the appt? He said the gal should not have done that without verifying the account # which I don’t know since my working husband pays the bill.

I could not even make it past the install stage of Comcast. I put in an online order for new service with an install date 2 weeks in advance. I received confirmation emails username that my account was created. The day before my install, I called to confirm the time, and I was told my order was never completed on their end. I took a day off of work for an install that was never even going to happen. No phone call or email from them about any of this. I am now on hold with the 6th representative I have had to talk to without any resolution. Horrible company.

Do not trust Comcast. They offer "deals" with contracts, no extra fees/charges, then charge you increasing/additional charges. They will bill appropriately for a few months, then slowly work them into your bill. I have copied my original verbal agreement, recorded, and copies of unjustified billing to the CEO of Comcast. He sent my letters to regional managers to handle, who help initially, but not after the third time Comcast is called to task. Please explain a 911 service fee, when I've never used their phone service but was told it automatically has to come with the package. It's time the government gets involved!! DirecTV is the way to go.

I only tried Comcast and will never again going back. Not letting the customers know that their promotion date is coming up, my bill went up $50. I called right away to cancel and guess what? Please put this in mind before signing up thru Comcast, after cancelling your service they will still charged you for 2 months because they said you need to give them 60 days notice!!! That's a bunch of crap. Scammers!!!

Comcast has overcharged me $70 a month for months and this month $140. I have called repeatedly to get fixed and it still fails to get the problem fixed. I wonder if the Public Service Commission handles this kind of abuse. Looks Like it is time to find Out.

When I signed up for your service I went on a month to month basis because I was renting and didn't know if I would be there for two years being that is the length of time they said contracts were for. I was with Comcast for 21 months. When I canceled they charged me a $150.00 fee that they said was for breaking the contract. I asked them to show me the signed contract and they couldn't. I'm very unhappy with the way I was treated and would consider Comcast crooks the way they do business.

My wife and I purchased a home at the end of last year. Up to that point we were satisfied Xfinity customers. When we started the process of the move I contacted Xfinity customer service to inquire if a transfer of service was possible. In the course of the conversation I informed the operator that the home was a new construction. "Absolutely you can transfer your service!" The operator not only assured me that the service would resume in our new home but also said that because we were valued customers, we qualified to have cable, internet, phone and home security for $150.00 a month! So, of course I scheduled the installation.

We wanted to end our agreement with Comcast. We had 2 years their home internet what did not work. Disconnected daily about 3-5 times. After ending our agreement, they charge 75 dollars. We were that ok, we can handle that, but we still had our 100 dollar deposit. They said that we are gonna send you a check. Got mail from Xfinity and there was that they take of course 75 dollars off from our deposit and return only 25 dollar. :D This happened 1 month after we cut our agreement. :D So this just shows that they don't care if they cheat and steal. Remember that if you call them they just tell that you have to talk to this and when you call that, they tell that you have to talk to this guy. :D BS company stay away for real...

I used to be with Comcast and somehow my bill would skyrocket with no movie orders at all. Then of course there were service fees of all kinds that no one on earth ever heard of, then you're on hold for eons when you call, then they pile two bills on top of each other, one in advance, plus some. Then when I finally realized... Hey this is stupid and anyways I can only watch one channel at a time, I went and did something darn brilliant... I bought a $14 dollar antenna hooked it up and got around 20+ channels, good shows, up to date (and my phone for internet). I thought dang WTH was I doing with crappy rip you off treat you like dirt Comcast??? Never again. People do yourself a favor. Buy an antenna, pay for nothing and enjoy good TV...and you don't have to worry about blocking channels for kids either. It's all decent updated stuff! Really...just try it. You'll be glad you read this, when you do it!!! Believe me!!!

Internet and cable have been going out daily for 9 days now (5+ hours each day). Have called each day and gone through the reset process, no less than 30 minutes each call. After several days of resets, they send a tech out. The internet got fixed but the cable, not so much. The tech changed out one of the cable boxes but didn't even bother to hook it all the way up or verify that it was working. They also left their tools behind. Outside, there were three wires that needed the hook-up piece and then connected inside the cable box. 2 of them got done, none of them got hooked up in the box. Another 2 hours worth of calls and resets and things still aren't working. Was told I would get a callback, never came.

I had my service transferred from one address to another. Unknowing to me my cable package was changed. Most of the channels I previously got were all gone. I contacted customer service, only to be told that it was upgraded. The new package is costing me more without providing anything benefits to me. Now in order for me to get the previous channel it would cost me $240 a month in comparison to the $126 I was initially paying. What a damn rip off for an already ** service. Then they replied when she told me the channels were no longer available even though they are advertised on the website.

Bad experience with Comcast Cable in December. I got home security and they waived the installation. Also gave me credit but two months later they charged me installation at 16 dollars and 88 cents for six months. I declined then they went into my checking account without my permission and took a payment. Was not set up for auto pay and on June 29, 2018 I received a call from Comcast agent asking me if I wanted to buy some **. I was so shocked that I ask him to repeat it and he did. He also laughed but it was an insult to me.

Called Comcast this week to discuss billing problems. Talked with Joshua in Customer Solutions. He reviewed my notes from a Comcast call on 5/10/2018 in which I talked with Lonnie/ Winsky and mentioned that WOW guaranteed me $141.95/mo including taxes. Previous Comcast rate for Triple play was $138.32. He promised that my rate had to go up but to $149.46 incl. taxes until Nov. 24. Joshua said his boss would talk with L/W's boss to confirm and L/W's boss would call within 48 hours. No callback! Also called Comcast two times before and after 10 minutes, Comcast hangs up. NEVER GO WITH COMCAST!

Had a very rude person hang up on me from Comcast. Very bad internet connection & very bad customer service. Also was told that I would get a call back in a half hour from a supervisor. 1.5 hours later no callback. I hate having to call them for anything. Will be looking for new service. Comcast is a big ripoff.

Yes, I live in Florida USA, we are the worst country when it comes to internet, yes, lately on Comcast I’m running out on data. We got 1025GB, it never happened before, farther we reached was 755GB, we doing same things like before. I think Comcast is setting up their customers for charges, I’m not sure if you ever called Comcast customer service, they have no idea how to resolve you problem. I asked them for proof why I’m I running out of data, they don’t have anything to show me, what device I’m using that much to run out of data.

Wish I could give them 0 stars! We have been with them since Jan 2018. What a nightmare. First of all they will always blame the customer and treat you with disrespect and they will not tell the truth! We had a horrible billing error with Xfinity Mobile that overcharged us and in turn debited my bank account way too much and as a consequence other automated drafts coming out bounced. Everyone in this matter was notified by me once I was aware of it and then the nightmare to fix it began. Well over the past 3 months Xfinity Mobile has been great owning their mistake, Xfinity tv and internet horrible!!! We have involved many supervisors, corporate, the mobile team and a legal team just to correct getting the hold off the account so we can put the new information of our checking occupant in for our new account to set up payments.

In April I wanted to lower my bill so customer service set me up with a cable package one time deal and I was not to get charged for installation. First guy came said he couldn't do it, in the meantime I am on chat, phone with multiple people as I saw extended charges on the bill. Second guy comes, hooks up cable. Then I see extra charges of $154.99 on the bill. Several chat and phone talks with promise after promise it would be taken care of. It is June 21 and I am still getting ripped off. I still see the two installation charges on there, too. Will be finding another company.

In December 03, 2014 I walked into a Comcast office to return my cable box and cancel my service because I was moving out of state (from UT to CA). I paid $354.34 (the early termination fee and the last month’s bill) to Comcast and was told that would bring me up to date and would have no other charges on my account. I recently checked my Credit Report and saw a delinquent payment, so I called the creditor associated with this report and was told that it was from Comcast and that I owed $480.28. I disputed this and was told by the operator that a settlement could be reached for over $300 (I can’t remember the exact amount). I believe to be a victim of fraudulent charges and have just filed a complaint with the FCC. This has been negatively impacting my credit score since and I had no idea about this until I checked my credit report. I received no notice or bills from them.

I was checking my bill and I see a $70 charge for an in-home service visit fee. I have to echo my frustration when I see similar postings from so many other Comcast customers. The issue seemed to be resolved the night before the visit but there was no change to anything of mine. I have my own modem and my own router, and my internet access via Xfinity was running fine for two months prior to an unstable line issue.

Our primary TV has not worked since last Saturday. All other TVs in house work. We can’t watch World Cup Soccer or College World Series. Have gone through all the Comcast self checks. Spent two hours on chat line with Comcast yesterday. They refuse to send out a technician. They promised they could fix by “elevating” to next service level at Comcast. They promised we would hear back within 24 hours. They gave me a trouble Ticket # **. I told the chat line person that in the past it took days and repeated calls to get service restored (they have to replace DVR box). He assured me I would hear back within 24 hours. That has passed and still no TV or a phone call. How can this company survive with such poor service. Everyone should switch to DISH.

Avoid this company at all costs! You may think it’s great, until you have to relocate or speak to customer service. Long story short...Salesperson/tech lied. It is impossible to reach anyone of semi importance if you are even lucky enough to speak to a human. I had to discuss my situation via Facebook Messenger! Really?! They knowingly admit to being unable to provide me with their service at new residence. They apologized for my frustration and misinformation received from their employee. They insist I have to pay a $60 early termination fee. No exceptions, no opportunity to speak to a manager, supervisor, or human for that matter. They simply do not care about their customers' concerns.

I call today to downgrade my services. They make me wait 30 min thinking that I will give up. Then the woman that answer my call had a nasty attitude and didn’t tell me what was the packages price. What she did is compare. She made the others packages expensive than the one I have. I hang up on her cause I was disgusted of this customer service representatives not telling the true just to get you in the same plan paying the same amount of money for channels that I don’t even watch. Sports fee, voice call fee, 911 fee and all the fees they can create to steal my money! I’m getting out of Xfinity as soon I finish my contract. Nothing for existing customers. And as soon you call the promotion is over. I don’t believe in their representatives.

I have been with Comcast for almost 4 years... Over the years I can't count how many times I have had to call because something isn't working. They are way overly priced with a bunch of hidden fees. They set you up for stuff that you didn't even ask for or discuss. Prime example, my bill is due on the 13th. I called to get an extension and they said I had already made one for the 11th which makes no sense at all. So now I have to go to the local office and get it straightened out. Smh... Words of advice. DON'T GET COMCAST SERVICES!!!

I had to cancel my cable several years ago when I had to move out of my apartment. I decided not to renew when I moved. Last summer I needed to get internet for my job, and they are basically our only choice, so I signed up online and received the package in the mail. When I went to connect it wouldn't let me and when I called to ask why, they stated I had never brought them the cable box from my previous address, so I was required to pay for that before I could get service. Needing my job, I paid. I put in a ticket stating that I had paid and I have gone to the store multiple times and basically they had said that that was the case that they owed me the money back but I've never received it.

Day 1: Ordered phone through Xfinity mobile website, said shipping would take 2 days. Day 2: MY bank has flagged the payment as fraudulent activity (this should have been my first sign) so I approved the payment and called Xfinity for verification application (full SSN and credit questions) has now been accepted and have been told everything has been processed and is out for shipment - delivery in 2 days (on day 4).

Comcast billed me $37.34 for services I never had. I set up service and canceled on the second day because it couldn't be installed and they said it would take 2 weeks before a tech could come out to service the address on a weekend. All the while, they wanted me to pay for the service. I canceled it right then and there. 2 months later I get a bill. So I give them a call, and was told by the first rep, whom I did not catch the name and he told me, that I still have to pay and I do not qualify under the 30 day guarantee. I then waited for the supervisor Joya (may not be the correct spelling, pronounced joy-uh). She was very arrogant and rude. Kept interrupting me while I was explaining the issue.

If I could give them half a star I would for their customer service. Do yourself a favor and don't get their service. Nowadays there are so many other service providers which don't require you to sign a contract and it's so much cheaper. The service is decent. I would give them a C. Internet speeds are great but everything else is terrible. I have been a customer since 2008 and I must have called them a dozen times for service issues. Honestly I didn't have a problem with calling for service. The problem is anytime there is an issue with a bill or if you try to change anything. They will keep passing you around to different departments and keep giving you the same answers. They don't care about you or your personal problems. They are reading from the same script. I am so done with them.

I just purchased a home and tried to move my services. I was informed at the beginning of May 2018 that Xfinity/Comcast was NOT offered in my new area. After being transferred 3 times I spoke with a representative that advised me to place my account in a vacation status until I completed my move and to call back the 25th of May to avoid the early termination fee. He assured me that I WOULD NOT be charged. That this is the best way to avoid early termination fees. I called on the 25th to do as I was instructed and was told at that time again (after being transferred another 3 times) that I would have to reinstate the service to cancel the service. The representative reassured me that she would annotate a credit of 150.00 on my account (the early termination fee charge) so that I would avoid paying the charge. I turned in my equipment to the nearest store the following day.

I tried to just swap a premium channel in my package, as usual they refuse to make a situation better by doing something so simple. I mention disconnecting and am informed that will cost me 250.00 because I am in a contract... Surprise! I am now locked into a contract I had no knowledge of. I never do contracts with any service. Been burned in the past. They tell me that when I hit the text to confirm the package and price that I was confirming that I was ok with being in a contract with them. What kind of deception is this, what company can just slide you into a contract with no contract being signed or the terms of said contract. This company has had so many complaints against it and continues to do as they please.

Called Comcast on May 30, 2018, 3 times and each time was told different prices. We were paying $230 per month for triple play and needed to save money. Christine priced us one quote we needed to talk or over. Then, I called back and another lady (didn’t get her name) answered but she couldn’t help us so she transferred us to Dana and she was not helpful at all. First she said she could get us to $194.75, I said I needed something better. She quoted us 20 basic channels and internet for $175.77. I was not happy 'cause saving us $40-$50 was not enough. I was done at this point!

I am frustrated with Comcast. Comcast was out in my entire community, after many calls they sent me a technician to fix the problem, (it wasn't a technical problem in my house only). Now they are charging me 70 dollars for giving me the service, something that Comcast has to do it. It's disgusting. I am a customer for many years and I don't deserve to be treated as a piece of garbage. I am changing my service to a better cable company.