Xfinity Cable TV Reviews

I was a Comcast cable customer for more than a decade. The channel selection is great, and it's fairly reliable but billing is an issue. My bill went up and down from month to month with no explanation. I had a specific occasion when I was billed for unlimited internet and for exceeding a data cap I paid extra not to have. It took them three days to obtain clearance to rectify the situation. I unplugged from their cable service nearly two years ago and never looked back. I do still use Comcast as my home phone provider and for high speed internet. It's pricey, but I haven't found a comparable internet provider in this area. AT&T and WOW just don't hold a candle to Comcast speed and reliability.

In the beginning of my service with COMCAST, THERE WERE NUMEROUS PROBLEMS. They were ALWAYS willing to help fix them though, and give me credits toward my bill to make it up to me. There have been A LOT MORE problems over the last few years, but they still strive to do the best they can for their customers. THAT'S ALL ANY COMPANY CAN REALLY DO.

I like Comcast's reliability and selection and On Demand. I HATE Comcast's marketing and sales - the price you pay is whatever you can negotiate - you have to fight. Right now, IMHO, I have a good deal, BUT, that is subject to change next year!

First and foremost, Comcast charges way too much for their services. And I feel trapped to continue with their services because I don't want to go back to digital t.v.

Comcast Cable Service is expensive. Can’t shop for other companies. I am locked into them. No competition with other. The town locks it up and they get the money so we can save even if we wanted to.

In the past few years, I've seen prices increase without any explanation. I found myself taking time to speak to a Comcast representative. They have a great team of customer reps and they appear to be interested in resolving issues. I've never been disappointed. So, while I believe that Comcast is pricey, they provide good customer service. I've bundled several services e.g. internet, landline, cable. The only concern I have is with the internet which at times seems slow. I can pay for faster service; however, I'm on a budget.

Comcast cable had the worst customer service and it was difficult to get through to them. Their cable boxes were antiquated and didn’t work well. I would not recommend them to my friends.

Comcast Cable customer service is very difficult to get in touch with. Once you finally get to the right department the reps are friendly and polite. The cost of my service is overpriced and continues to go up.

Xfinity - Very poor tech. support. I spoke to them many times regarding downtime and picture quality. Nothing was ever resolved, only to find me not willing to stay on phone line anymore in that session.

Costs way too much and I'm never home to watch most of it. Bundles do not save you enough money. Not worth the money. Also, should not cost more to cancel contract.

I am frustrated that I am paying for a package of about 60 channels and only utilize about 10 or 12 of them. I would very much welcome ala carte but was told that it would be more expensive than what I am paying now. I'm not a sports fan except for baseball, but I do like ice skating and gymnastics as well. I've been considering checking out 'Sling TV', which claims to have ala carte starting at 20 dollars a month. Haven't yet though. If it weren't for the fact that I have my internet in with my tv, I'd have dropped Comcast a long time ago.

The Comcast Cable Service is just too expensive!! I've been a client of theirs for 36 yrs and going through a hardship right now and STILL can't get a discount!!! We pay almost $140 a month with NO premium channels. That's ridiculous!!!

DVR recording shows suck. It skips digital picture. Horrible & loses sound. You miss the show. Why DVR it forces me to watch on demand with commercial. I pay etc for this service that doesn't work. As for channels package basic cost 100.00. I can get 50 with an antenna free. My cable with internet is 200 a month. I'm currently looking at getting rid of cable just want internet service.

Cost just too high and if you had to call too long of a wait, attitude sucks. No longer have them moved out of their area. Never would pick them again if I went back to the service area again. Moving out of Nj to Nm. I pray and hope they don't cover out there.

This company is the worst. They lie, cheat and basically steal from people. Increase your rates with lies, charge you for crap you don't even have. Customer service is the worst. I have had Cox, Time Warner of which I would give anything to have them back again.

My problem with Comcast occurred when the service at my condo complex changed to HD. I had two boxes which I was told to keep them. During this installation boxes were needed to make the work. 5 years passed 1 box failed and was replaced with a standard issue. Then some 1800 number started fussing that they needed a box back. I tried to disconnect it and couldn’t so I paid $35.00 to have the standard box delivered and the other removed. The technician arrived bringing with him the same model box I had been told I could not have, after a long wait, many telephone calls, the technician left the standard box. My next challenge occurred when I sold the condo and again despite having an agreement with the association they wanted the standard boxes back but I didn’t have access to the condo anymore. I involved the condo manager and your local manager to work it out.

Good service on phone & good tech support, but their equipment breaks down frequently. Remote controls broke down 9 times in less than two months. Each time they were fixed but failed again quickly. Had in-home service twice and phone support other times. They have a monopoly in my area and their service inability to provide quality shows it. Will change as soon as other cable provider offers service in my area.

Bundle is crap - cannot choose channels -- ones that we like are bundled with channels we don't want. The only way to get a better deal is to threaten to go to Dish network. Then the rates are lowered for 3-6 months, then adjusted back to original pricing.

Comcast is the worst cable service there is. Their internet as well as the cable service sucks. You cannot depend on either service at all because the signal is a joke, it comes and go all the time at any time of the day even late at night. You call them for service and when they come out they cannot find the problem. They just play a guessing game all the time. They might tell you it is a problem outside. They work on the box outside and nothing happens, then will tell you maybe it is inside, same thing. Bottom line their technicians are useless. I will not recommend anyone to get their service. Stay away from Comcast. They deserve less than one star.

Too expensive and no discounts for seniors on fixed income! They advertise discounts for existing customers but when you call about them you don't qualify.

This was the first time that I called Comcast with a problem. I spoke to three people before my problem was solved. The television went black and I couldn't get it to take any commands. After speaking with the two technicians, I was told that the problem was with my television and not Comcast. I called Sharp, they did some testing of the set and found it to be in working order. They told me to call Comcast back and let them know the outcome of my phone call. I called Comcast and got a woman on the phone who knew almost instantly how to solve my problem. Problem solved after 2 hours of wasting time with the two Comcast techs and having to go through testing my television.

Comcast Cable Service always have tv issues, always calling for help, customer service people that don't know what they're doing and they lied to you. They can't fix the issues but they keep raising my price.

The 800 number takes so long to a person that suggests more than asking us to unplug and plug in to fix the problem. When I call, I've already done all the obvious things.

Reliable TV services, fast internet and decent customer support once you are able to get thru to a real person. Comast is an expensive. Many different prices for the same services and a lot of “gotchas” so be careful or you will over-pay. Many “free” movies listed are not free but they continue to mislead customers. The new interface has voice which works but only with a very limited number of words. The telephone automated support is awful but seems to only get worse as they try and get you to use their web even if you are calling to report internet problems. The quality of human support is excellent but their Voice Interactive Systems and options are limited and frustrating to use. However since they offer reliable TV-phone-internet you do not contact very often except during weather outages or to try and lower your bill.

I am paying over $200/month for mediocre service and customer support. I only watch a handful of channels and never use my landline. I am literally throwing money away and will be streaming when my contract is up in January.

When you call Comcast you get a computer operator then they ask you a hundred questions till you get a real person. Then that person doesn’t speak English well enough then you get angry and they make up something so then it’s over. The prices are ridiculous every year. They go higher and higher till you really can’t afford them.

Service is faster than the alternatives available to me however they are overpriced and I am hostage to this cable company if I want the speed. There should be more options for cable service.

So expensive for what I’m getting...unable to get another provider. So it’s basically a monopoly! Many channels unavailable in my package but can’t afford more.

The service is awful and the game you play with the customer service is even worst and let's not forget the bill!!! Ridiculous, the same programs, shows and movies always the same.

I work nights. Set an appt for 8-10 am. No tech. Chat with support, they tell me he will be there at 11, please wait. Chat again at noon. We don't know the location of the tech. We can come back next week. Comcast doesn't care if they come or not. They say, "Go pick up your equipment and do self install. Go to service center, sorry you can't pick up have to wait for a tech." Save yourself the frustration, keep DirectTV!

I just purchased a condo and Comcast is the service used by our association. The owners are allowed 2 boxes with basic cable pd by Assoc which includes regular channels, HD, HBO. I asked for 2 add'l boxes, internet and had phone comes with it. Guy show up late, never hooked up my phone, never gave me a phone number and said you paid extra for all channels and you have basic tv. So I’m paying 105.. 20 a month for basic cable or wireless. I don’t even live there full time.

Comcast Cable's price for bundled services is not as advertised. They add on charges for broadcast TV and sports, but call them fees, but they really are not something you can opt out of. The true price is not a bargain at all!!!

Too many service interruptions and poor communication from service department. Frequent billing issues and/or unresolved account issues. You cannot reach a Rep that will help you and most issues require you to wait in line at one of their offices which is typically a 25 minute drive.

I had to have Comcast for years. The customer service is horrible... and outages were ridiculous. They would ignore everything that was wrong with billing until I lost my temper. I refuse to do business with a company that requires yelling at the customer service people to get anything resolved. When I got a chance I went to satellite... and now that is coming to a end. None of them one cares about customer retention.

When programming goes up $30 w/out warning & no new stations are added. I called to see if a package was available so that I could get my bill back down to $135. I'm now in a 2 yr contract, again. I lost HBO & gained unlimited US & international landline calls.

One price and then double, triple, quadruple the price. Forced two year contract and channel subscription you have to pay for. Halfway through a $100 is $180. Six months later? $260. And they don’t care when you finally quit.

Cable providers have a monopoly. They charge so much, put holes in my wall and raise prices without notification. I have to monitor price changes due to end of contract. There is no notice and usually I change vendors. It is frustrating and expensive experience. No one pays the same price. When I quit one carrier, they will then try to win my business again with great deals that weren't offered during my plea to lower my rates. Used to help us run cable through my house. Now they won't and they made my house look like a cubicle! My living room had black cable run on the walls and it was degrading. Monopoly. Monopoly. Monopoly.

I hate Comcast, it's nothing but a monopoly! It's so expensive with their hidden taxes, fees that they come up with whenever they darn well Please! I'm so tired of not getting any channels for the 250.00$ I pay a month and their Wi-Fi is a big joke! I can walk from the front of my house sitting in my car, and the Wi-Fi is working but once inside, and walk to the back of my house into my kitchen and NO WIFI! While my Son was deployed to the Middle East and we had very little time to video chat my signal dropped every time I got to see him in a video chat! Once I pay this bill off, I'm getting rid of ROTTEN COMCAST IMMEDIATELY! They are nothing but thieves! Rotten Wi-Fi, robbing customers of very special moments! And now they want to censor the internet, I really hope they bankrupt!

I am happy with service, etc. but feel the additional charges i.e. Extra box, extra converter, etc. are annoying. I also would like a senior discount. At almost $300 per month, it is getting too costly to keep.

Cable service totally unreliable. Need to reboot cable box at least 3 times per week. Phone support not much better; we are better off unplugging and replugging the cable box ourselves. They keep raising the fee but service keeps declining. They seem to have a monopoly in our community, otherwise we would tell them to go screw themselves.

Comcast has been an absolutely horrible experience. My service is sporadic at best and customer service is horrific. I have had 4 different service technicians out and STILL, my service is in and out. My bill is outrageous and after several calls, I was not able to get any kind of credit for the days that I had no service at all. I know that I am not the only one that has had terrible experiences with Comcast but the problems always seem to fall on deaf ears. I have cancelled my service since my contract was finally up and I WILL NOT use them again!

Expensive service that provides limited benefit. Comcast offers recorded prior episodes of current and past season shows often at a premium charge. Telephone service is also very expensive and not as reliable as old landline companies. Comcast charges a premium for a modem battery to maintain telephone services during power outages. Bring back Ma Bell!

Prices keep going up & service continues to decline. I have been a customer with this provider for 20 years & receive no loyalty discount whatsoever. Yet, a new customer can receive the same service I currently have for 1/3 the cost...

I attempted to cut the cable cord, however I have the lowest package due to an agreement that would be costly to break. When converting to the lowest package, no one could service me or determine why I had no service. Since I would not let them upsell me, no one cared about my issues.

The Comcast Cable Service constantly twist the verbiage to try and confuse you to buy a bigger package. You have to pay for every single little device. A $60 package will cost more than $100 guaranteed. If you have multiple TVs plan to add a minimum of $10-20 for each one.

Comcast sucks. They are horrible due to their monopoly. I hate Comcast. They have billed me for a place I didn't live and kept trying so hard to get me to pay. I had to get to the Utilities Board. They help new unproven customers and screw long term customers who pay on time. Their pricing is odd.

With the exception of an occasional power outage, Comcast has delivered great service. Their M-1 equipment feature is very good and there's a good selection of HD stations. Excellent service during the last three years in Roseville (and I've tried DirecTV with lousy reception and even worse customer service rating). Comcast's service can be scheduled within one day and is scheduled within a two hour window (compared to DirecTV's whenever they get there). Replacement equipment can be ordered within a day or two or replaced at their local store the very same day (i.e damaged remote, upgrade modem, etc...). Comcast offers many choices of plans (i.e. Cable, Internet, Landline & Security) with great discounts with loyalty customers.

Comcast has always been able to attend to my needs of walking me through trouble spots and also providing house calls when needed. They are very professional and understanding. Comcast is never the problem!

The cable provider I had had given me excellent service when it came to the problem I had. They were very good in fixing my problem. Would call them support staff for services.

Comcast Cable Service is the only service offered where I live. My internet experiences momentary drops several times a day. I was without cable for almost a week and had trouble getting them to respond. They made three appointments and never showed up for any of them. They doubled their price as soon as the old contract expired.

This company has not only excellent customer service but also knowledgeable service technicians. I am impressed with the system features available to customers and how seamless the equipment works.

Every time I sign a contract and agree to pay a certain amount each month, it never fails that no matter the length of the contract, Comcast always raises my price for the monthly bill, sometimes 2-3 times during the period of the contract. They never honor the contract agreement, not to mention many, many other problems and their prices higher than other providers.

You cannot contact the provider ever. If you call them you get a recording. I have tried to get a service person to my home and the record is nine broken appointments. This is usually due to outsourcing the work to independent contractors, who state they contacted you and “you were unavailable” or you called and said not to come. They held me hostage for an entire Saturday from 9-6 only to be told by Comcast that they came and I wasn’t home. This is impossible since I’m in a gated community. Last year during Hurricane Irma I contacted them about an uncovered base that is presently exposed to the elements. I have since called them four more times. It’s still open after almost a year. Since I am in a gated condominium community I can’t change my provider. I’m in a monopoly not of my choosing.

I wish they would lower the rate and help out more customers, with more channels for a cheaper price and be more nice to Individuals when they call about their bills too. I have had some bad experiences. They do not like working with their customers on bills and neither do they like extensions. They will cut you off before the date You are due and they will also charge more to get the service back on and a fee and late charges are due upon the same day also? You cannot catch up on Your bill If You continue to have to pay late fees and other charges. They are just racking up fees and getting extra money too. Something needs to be done about them right now. It is getting Ridiculous.

Comcast Cable keep raising your bill. They try to interfere with your internet service after you drop them. I ought to sue them. I have called them and tried to drop them off of my computer but like a bad penny they keep coming back. They will lie to you with a bold face. Don't ever get hooked up with Comcast Xfinity.

In the past few months, I have had several outages that have lasted from 2 to up to six hours without explanation from the company. One problem is when there is an outage I lose cable, internet, wifi and landline since all are provided by one company. They have no problem gradually increasing fees and costs over the years but never considering reimbursing customers for loss of service time.

Call them about lowering my bill. They told me that there was no plan that cost less than the one I had which was an outright lie. They never told me that I could purchase separately or I could remove something from the bundle. There was a whole arrangement of 3 way bundles to a bundles and separate services. They raised my service pricing and did not even alert me about it.

Comcast is a large company that deserves no respects because of its systematic failures in customer service. Cheating customers seem to be the tradition that Comcast holds steadfast to. For example, in my case, after closing my account with Comcast in good standing (no balance due), Comcast "made a mistake" in billing and sent my account to a collection agency. That resulted in a bad mark on my credit history. Then when I found out, I contacted Comcast immediately, but it took Comcast several weeks to straighten this mess out.

I am ready to cancel the service with Comcast because of the cost. We have basic package with internet and it's $150.00 a month after the first year. I'm not sure why these companies penalize loyal customers like they do but if they didn't do that I would stay with them from now on.

After almost 30 years with Comcast, they finally screwed us. Our bill went from $225 a month to $522 a month. We told them we could only pay $200 a month, I'm on SSI so we only make $895 a month, they jacked up the bundle to premium which wasn't authorized.

I think the charge way too much for what you get. I think there should be one central box where the cable connects to then you connect all your tvs to the box. It should not matter how many tvs you have. You are already paying for the system. You should not have to pay for each connection or rent the equipment. They require the boxes to get their system. It should all be a part of their package not separate fees it`s like they nickel and dime you every way they can.

Cable providers feel they have a license to steal. The service is grossly overpriced, and of the channels I get, most of them are lousy. In order to get "better", I'd have to pay a lot more. They charge a monthly fee to have a 2nd box, and that is thieving also. They had a "deal" for new customers, a significant savings. I went in person to inquire about this. I told them I would like this deal too; that I have been a loyal customer & feel I should also get this reward. No way. It's that simple. No negotiating, no way were they going to reward a long time, loyal customer. Fees for this and fees for that. It's ridiculous and sickening. It's also difficult to figure out. They charge fees & often I don't even know what they're for.

Comcast service acts as if they are the only provider and continues to increase bill and fees. They provide an excellent selection of channels but it costs an arm and leg!

The most terrible customer service in the industry. Can't get an American customer service rep and they don't know how to correct any problem and they wouldn't know the truth if it bit them in the butt.

This is the absolute worst. The right hand doesn’t know what the left is doing. My service never ran properly despite 9 calls to reps and 4 service visits. They should be put out of business.

We pay a fairly large bill yet... good luck figuring out what is on with their interactive guide. I miss the paper one they sent out. They can't even seem to give info at last minute. Can't program DVR at all and have missed shows.

Awful service and value. Both internet and TV goes out several times a week, with tech support being either ignorant or unresponsive. And to top it off, the bill keeps going up.

Better than all the other cable companies I have dealt with in the past but based on what programming we frequently use they are expensive as most cable companies.

The biggest problem is weak signal in my area but the offer is good for high speed technology that we don't have here so it's a little misleading for customers in smaller towns and rural areas as opposed to near or in bigger cities. Also, it's not easy to get to customer service but they are usually helpful when speaking with them.

Comcast Cable is nothing but a money grabbing conglomerate looking at nothing other than its bottom line. We live in an area that only has Comcast, and they will not give you a break on any of their prices, unless you threaten to quit, and ONLY after you have told them to stop your service will they get back to you with a token price drop good for only a year, at most. If we had the home angle that would support installing a dish on the roof, I'd do it in a minute even if we had to pay more money each month. We have a 2D home in CT and get three times as many channels from our provider there, for less than 1/2 the price we pay in MA.

The reliability and customer Service are the two areas that Comcast is lacking in. When I had cable first installed in the house after we purchased it in 2016, I was told by the installer that the existing cable in the house would not work with their service. With the shape of the roof and how the crawlspace is arranged, the installer also told me that he couldn’t run the new cable in the attic. He ran white cable around the bottom of our house that is painted a butterscotch color. I am having to constantly reboot the modem to get the internet to start back working and this is a new modem/router.

The monthly bill increases then when you ask them to help you lower the cost they can only do it by entering another lengthy contract. The cable and internet service is intermittent. Technicians never fix the problem.

Comcast was charging too much & I dropped service. After 4 months I went back & they lowered my rate. They will charge you too much, you have to check your monthly bills.

Every year they increase your bill, mine just went up almost 50%. How are people supposed to pay $200 or more per month for TV. Without it, you can barely get TV, I believe they block the signal to force you to buy cable. We need an overhaul of their outrageous pricing.

A bunch of channels that I’m not interested in at all, so they may charge me $250 if not more a month. No, thank you. I would rather throw money out the window.

Too expensive for the monthly fee. Workers are good except for the phone support, sometimes there is no follow through. And outside cable line is not always buried.

Comcast charged me more than promised, difficulty getting to listen to a problem and shrugging off complaints and double talk answers. They have drilled extra holes from outside, went into the attic and tracked a mess from up there.

You are told one cost but your invoice will reflect otherwise. I have issues whereby I need to call every other month to have billing corrected. My friend allowed them to directly withdraw money from her account to pay her bill and that was a disaster! They used to withdraw funds twice a month! Comcast really needs to get it together. Unfortunately they are the only cable company in my area so they have a monopoly on my block unless I choose to put holes in either my roof or brick walls and install a dish.

Prices climb each year without reason. Installation of new equipment ruined my ability to use my sound system. Currently there are days when the signal drops every 5 minutes for a minute or two.

The selection of channels and programming in general is excellent. The customer service has been very consistently excellent and it has improved since Comcast took over from Time Warner. But I think the subscription is too pricey! We have cable, internet, and phone bundled and it runs over $210/month. $150 would be more reasonable.

I would only use Comcast if they were the only provider available. The service is bad and the product is marginal. The system regularly reboots and the internet sped is slow. FIOS is much better and so is Cablevision.

Had service for a year. No issues upgraded to internet cable and mobile phone. After 3 1/2 weeks I am still due to pay over 400 dollars for services and overages due to services not working. I am extremely unhappy.

The bill keeps going up without notice. Always have to be a package plan and have Channels you don't want and a landline telephone you don't need.

Comcast provide lousy customer service. They only want to sell to you but never care. I told the lady DO NOT send me the kit. But she still did. Do you think they NOT speaking english? No, they just don't ** care.

The cable company is too expensive, and every time you call customer service you get someone out of the country and that is very frustrating when the English is very broken or you're being connected to many reps and still don't get your answer. Hate calling customer service.

Old TV programs or movies and mostly commercials. Also, I am charged sports fee and I don't have sports package (they say everyone is charged). Equipment rental fee unreasonable, too.

I've had no problems with my cable, internet or anything. If ever did, they are on top of it. I highly recommend them to anyone. If I had to move and they were not available, I'd be disappointed.

I like it better than I thought it would. I'd switch back to Dish but I'D miss being able to use the voice features. But Dish is much cheaper and has GREAT customer service.

Comcast (Xfinity) is pricey, but the reliability is very good, not perfect, on tv, internet, and telephone services. I just hate having to call them because of voice recognition hassle that I just can't seem to get right when I describe what it is I need - always irritates me.

I rarely have a problem with Comcast but they are expensive and the choice of movie that are free are lousy. Sometimes you get a person who is knowledgeable and is so polite and another time you get someone who does not speak good English and doesn't understand your problem or how to fix it. Also, going to the store is just crazy. We waited for over and hour to return a modem which took three minutes.

Kinda pricey but performs... Never "down"; box "records"; box plays back. Selection works for me and if-and-when something "interesting" is on a premium channel I can "buy" it for a month (or longer) then cancel without penalty.

This company charges way too much money for the services. It's a shame we are stuck with channels we do not use to get the channels we really like.

After my cable TV went out, their phone tech support was unable to restore service. They arranged a technician to visit my home to restore their cable service. But they never told me I would be charged $60 for the visit to get their cable operational. Apparently when their service breaks and they can't fix it remotely, I can either pay them a mystery amount, pay to stare at a blank TV or find an independent tech to restore THEIR service. Spoke for 35 minutes to Xfinity customer support people, who told me that because they couldn't reach their technician, their policy was that I was liable for the surprise charge. In my area, people usually use a gun when they hold you up like this. Terrible customer service.

I called Comcast in the 20th to find out why my payment was pushed off for 4 days. The app stated a secondary user changed my payment. I called Comcast and spoke with them about the issue and they stated that there was no secondary user on my account so they can't tell me who changed my payment. I went ahead head and made my normal payment so it have no late charges and requested that the scheduled payment for the 22nd be cancelled. The manager reinsured me that there would be no problem doing that and I would not see any charges for the 22nd.

They have no idea what they are doing. They lie and live on saying “I’m sorry”. I’ve been paying for cable for 4 months and they can’t get it to work. They say that they come to my home but since they can’t get into the community without caking me, and I don’t get a call, then they are lying. They are stealing from the public.

I have been on hold with Xfinity for nearly 2 hours. The supervisor Alex says he will fix my account as I was charged for unauthorized charges. He has not returned to the phone. This is my second call to Xfinity in less than 2 weeks. They do not explain anything, just skirt the questions with another question. They are a RIP OFF COMPANY. They need to be investigated.

Zero stars. After 10+ years of being a loyal customer, Comcast forced me to pay $540 in Early Termination Fees (ETFs) and treated me like garbage. In December of 2017, my family moved only 10 minutes away from our old house, and Comcast informed me that my "new" area is not serviceable and my account will be closed. I was also told that while there are typically ETFs to be paid, because I'm a long-term customer with good standing, all ETFs will be waived. I received a bill for $540 shortly after. Since then, I've spoken with a total of 10 Customer Service representatives, with each one consistently assuring me that all ETFs will be waived, only to receive another bill. I was finally able to break through the overseas answering service and get through to a department head in the corporate office named Crystal.

I changed from Fios to Comcast 3 weeks ago. I signed up with the provision that I retain my former phone #. I was told I would get it, I waited and waited, finally, I called FIOS for the hold-up, I blamed FIOS for the problem since Comcast said they had requested the old phone number back. I wrote FIOS with the complaint, The next day, I got a call from a FIOS rep. from the executive office. The rep. kept following up on the progress and I thought we finally got the ball rolling. Nothing!

We have a bedroom box that they have attempted to fix and replace for 6 months and I still have no service in that room yet they are happy to charge me each month. When I phone in I get an agent each time that I am unable to understand from either Asia or India. Totally frustrated with Comcast.

Have been with DirecTV for 5 years while having Comcast's Internet for the same amount of time. Decided to do a picture quality comparison to see if Comcast has true 1080p HD and 4K UHD channels like DirecTV. Using two identical 4K UHD televisions with the same picture settings I came to a conclusion that Comcast doesn't have any 1080p HD channels, all their HD channels are all in 720p format. Comcast doesn't have any HD channels in 1080p format nor 4K UHD. So if you're looking for superior HD and UHD choose DirecTV, Dish Network or AT&T/Verizon optical TV service. So you all know, Comcast still has the worst Customer service.

I was a good customer for years and the price kept going up to two hundred dollars a month and I don't like fighting to keep the price down but the price kept going up & I can't get a good customer deal. I even told them that I am retired now & still no deals so I ended the service and they wouldn't pick-up the box but they think I owe them money. They love money more than customers and customers represent money $$$. Oh Well.

I been a customer with Comcast for years, but never been happy with them. I finally decided to change to ATT and by next Friday: goodbye Comcast. I have cable, internet and home phone. The first annoyance with Comcast is the cable box they make you rent at $7 a month, and later increased to $10. That may not seem like a lot, but when paying a monthly cable bill of almost $200, it is. About 3 years ago I bought my own Xfinity box for $180 dollars hoping I would eventually make up for the cost. But what a racket it is to make customers pay rent for a box needed to run the system. In January 2018, my bill was increased by $30. I checked the bill online, and Comcast had signed me up for Showtime and a couple of other pay channels without my consent.

I called Comcast this morning to make arrangements to move my service to a new address. I was told that they do not service the area I am moving to, but to call Cable Movers to verify this. And, if they did not service the area, the early termination fee would be waived since they did not service the area. I found out that, indeed, Comcast was not available in the new area. When I called Comcast to terminate my service, I was told that the first agent was incorrect, the termination fee would be charged. I tried to reason with the agent and his supervisor, Raymond, badge ** located in Manila. Over and over they said that the fee would not be waived and that the first agent would receive appropriate training for having promised to waive the fee.

I moved and picked up internet only plan for 1gb for $79.99. Five months later I get cold call from Xfinity saying, "You can save $10 off your bill by adding on cable." I told them I will only do it if they don't send me cable box because I don't want to return it. I also don't want slower internet which they agreed to. After the upgrade the internet speed remained the 1GB but out of the blue I get an email with tracking number. I called customer support and I'm 99% positive he knew this. He told I canceled. It should be all set. I told him once the tracking number is created it means it has been picked up. I told him I'm not returning it and leaving it outside. He confirmed, "Don't worry we will take care of it." He was nice, but I feel like he just wanted me to get off the phone.

I called Comcast several months ago for services. The internet I had with a previous company did not offer unlimited internet. Comcast rep advised me that they offered unlimited. After getting bill started to notice overcharges for internet usage. I called in and rep states it was their fault and would correct. This happens two more months and now they say they will not credit. Have asked them since they have recordings to listen to the days I called in to see what rep advised me. They will not do it. Over the last two months I have been charged a total of 220.00 dollars. I will be canceling my services this week. I will not give my money to a company that cannot honor or even investigate what is going on.

INITIAL AND STANDING COMPLAINT. - We switched to Comcast several years back for the speed and from the start the speed was never there nor was the reliability. Our kids do on-line classes and on a regular basis they lose signal and have to log back into their classes. This results in lost continuity with their courses and lower grades. We have contacted them numerous times only to face the same runaround. We have had a service tech come out on 4 different occasions and they replaced everything in our house to include the cable box 3 times! The line from the house to the pole was also replaced. This ongoing problem, now 4 years running, still has not been addressed and we pay the same bill every month. We have received a few credits on our account for a measly $20 for our troubles but this company couldn’t even get this right. One month they actually charged us an EXTRA $20 instead of giving us the credit.

I wish I could leave a 0 star review. When I watch anything on demand I get halfway through and it freezes. Start again with no way to fast forward and it inevitably freezes again in the same place. I've contacted support on multiple occasions and they won't call or email me back. Last call was a week ago. I was promised a credit on my bill because my Internet has been down constantly over the past 6 weeks. Also I was promised someone would be contacting me about a service call. No credit. No contact. I took the time to rate my experience on a survey after I called the last time and STILL haven't received any communication back. No Internet AT ALL right now. It's been out all day. No tv. This company is a joke. Maybe the worst service I've ever experienced. AND IT'S VERY EXPENSIVE! Also I've never run a speed test and gotten the speed that I pay for - not once.

How Comcast/Xfinity Screws Their Customers Out Of Their Money, Technique #209: I was a loyal phone+internet customer for 6 years but they kept raising my rates by insane amounts, claiming that "promotional rates" had expired. I canceled my phone service to manage my costs.When I did that they claim that I simultaneously agreed to initiate a new contract with an early termination fee on the remaining internet service. When I cancelled the internet a few months later, they hit me with their $100 early termination fee. Now, I just want Comcast/Xfinity to go bankrupt to serve as an example to other bad companies.

I had Xfinity service installed on March 26, 2018. Since the very first day, my TV picture freezes. Changed main TV - receiver box 4 times since then, changed connecting cables. No matter what you do, the TV picture freezes. I never had this issue for the last 10 years when DirecTV was providing TV service.

I tried calling 3 times and our wi-fi keeps dropping the signal. We have replaced the box 2 times and on top of that I was dropped as I was talking to a tech. Go figure. Paying 202.00 a month for crap.

My address was blocked by a foolish and bad behavior person. Her name (Jacqueline **) from Georgia, when I called her couple times finally I reached her and when I asked her about the reasons of blocking my address -when I had having a service for almost a year with good standing account- she couldn't come with no reason and just she was saying I'm denying a service in this particular address and matter fact she did same things for a lot customers I know when they don't owe nothing to Xfinity! Plus all of us proved all documents needed at Xfinity offices and still our services not coming back so far because of this jerk person named Jacquline from credit and collection dep! So she left us with no option to sue her and company too because she shouldn't be hired for this position by this largest company and since we are getting affected by her bad attitude and actions!!!

I think Comcast service is poorly given. My wife and I are looking into switching over to Dish Network or DirecTV. You guys charge us almost 3 hundred dollars a month and your boxes are pretty much garbage. In the middle of watching something the show will freeze frame especially on demand. This has been going on for the past 6 months but yet you guys want your money. I will be making sure that my review go on all social media websites. Being employed by the Better Business Bureau makes me even more annoyed that there's always an issue with my service.

I have a dispute with Comcast because my rates went up monthly, they increased prices for equipment rental and after a couple years and many hours of my personal time babysitting my account monthly I finally had enough and terminated the contract at which point they told me they would be charging me an early termination fee. I filed a report with the BBB and Comcast declined multiple attempts to contact them for their side of the case. This is why no company should be allowed to control more than 50% of their industry in this nation. They do not care about treating their customers fairly and could care less what the BBB has to say either. Ridiculous!!! And they can call me till hell freezes over before I pay their final bill.

Comcast has the worst customer service ever. I’ve been trying to get WiFi and cable at my house for a month. The customer service team either makes promises they can’t keep or they will put you on hold indefinitely or hang up on you. It’s ridiculous. If their “technicians” can’t just plug a cable into the box/router they have to bring out a more competent “technician” who can drill a hole in the wall. If I had any other choice I’d choose it but I don’t. So for the time being I’ll just go to my local coffee shops and support them for free WiFi. Which brings up another point - net neutrality only works in a competitive market but there in most markets there is no competition. It’s one provider or nothing. At this rate I’m going to start working for Google and laying fiber so they can put the rest of these cable crooks out of business. Rant over.

Very difficult and time consuming sign up process. First, sign up online. Then receive a phone number to call via email. Call and experience extreme difficulty understanding the customer service representative. Obviously, English is not the first language of the person I was speaking to nor his supervisor. I hope I signed up for what I wanted, but I'm not sure. I fully support employment of non-native speakers, but it would be reassuring to sign a contract with someone I could clearly understand. Comcast you missed the mark.

Comcast needs to have better customer service! Especially since their cable/internet service absolutely sucks!!! The X1 platform is a great idea, but it'd be greater if it actually worked 100% of the time (especially when I pay 100% of my bill every month). I shouldn't have to call on a regular basis and complain that I can't watch certain channels or that my internet has stopped working again. And I should never have to unplug my cable box to fix a problem that never should've happened to begin with. ESPECIALLY SINCE THE CEO OF COMCAST GOT A $33,000,000 (yes, $33 million) bonus last year.

If I could I wouldn’t give Comcast any stars. On phone Thursday for over an hour trying to straighten out her account. Her service was canceled for nonpayment. I can understand that. She was in hospital & rehab for over 3 months & we didn’t have any of her bills. She was being charged for a pay for view. No one had access to her apt. I said I would pay it & was given until 4/8 to pay. They tried to reset the TV but could not get a signal.

Comcast has placed a bank fee on my account and it’s invalid. I offered to email, fax, or print bank statement for proof. I also offered to call my bank on conference which was declined. If Comcast continues to charge 25 randomly to people’s account they not need to charge for services.

I've been with them for over 17 yrs. I do like their products. Their service sucks, and every year I have to call them to renegotiate for a new package, as they keep raising and raising their pricing. I do not get any more for the constant increases. I already feel that I pay way too much for their "packages". Out of the 100+ or 200+ "channels" that they provide in their packages, I would make a bet that the major majority doesn't even care or want or watch these "fluff" channels, which is more than 1/2 of what most people even watch!

I wouldn't give any stars, in fact, I'd give negative stars if possible. Comcast is the WORST company I've ever dealt with and they don't care. They shut off my internet 2 days early, then tried conning me into purchasing a new package in order to have service turned back on. They admitted that they screwed up, yet once again, they don't make it right. When I told the "supervisor" I planned to file complaints with the BBB, the FCC, and whomever else was appropriate, his response was to go ahead and do so because he wasn't going to turn my service back on without me purchasing another package. Keep in mind, service was to be stopped in 2 days. I needed to file on online job application and was unable to do so. Wherever I end up, even if Comcast is once again the only company available, I will go without cable/internet. They can go ** themselves. And remember Comcast execs, that karma is a **.

Have their service for decade and suddenly, they want to double the monthly charge. Besides, they want to charge equipment rental fees on my owned modem. In addition, they provide frequently interrupted low download service. Will go for Verizon Fios service shortly.

I am the owner of a small family company, Tecno-Glass Corp. I close the account with Comcast two months ago and they keep charging me for the last two months. Since I have the account in auto pay, they took the money out. I called them and the person from the customer service said that it takes two month for them to process and close an account. I see how they are growing the business by stealing two month per customer every time a customer close an account. They should be investigated and make them paid for all the money that they fraudulently are getting every month. They took $143.15 from my bank each month, equals to $286.30. Multiply an amount like that only with 1000 customers. It is not fair at all, to deal with big companies like this. It is one of the reason why they grow so fast!

Comcast seems to be always rated as the most hated company for service in the USA. I can join that club. All they do is reduce service, give you the runaround (if they even call back) and then raise the prices. If you want find any other cable service, it's likely better than Comcast. Avoid at all cost!

Comcast calls and provides written information saying that our regular monthly fees are going up (just went up by $25/month) because we do not agree to have auto draft for our monthly account payment. With the very public problem of internet hacking and identity theft, why in the world would Comcast push this mandate other than to increase its revenue. Since no company in the world can guaranty the safety of its customers most private personal and financial information, it is almost like Comcast is a participant in putting its customers at severe risk of identity and personal information loss that could very well result in severe damages to its customers who participate in this program. The only way for the general public to safeguard personal information is to limit the number of companies who have access to your personal information. Shame on Comcast for this activity.

My 95 year old father was talked into getting X-Finity/Comcast by a fast talking salesman. He had boxes on 3 televisions. I had 2 removed. Two televisions were put out by the side of the road, so he only has 1 box now. After 3 months, he is still be charged for the extra boxes (Those were sent back to Comcast) and there doesn't seem to be any regulation of this company in Florida! Our calls resulted in NOTHING! The bills still come. Of course, the state attorney general here in Florida proved herself to be corrupt (Trump University case), so I guess she is not going to do anything to protect the rights of senior citizens. When I set my father up for online payments, they took the money out of his bank account, but later sent it back, saying they couldn't take his online payment. They then hit him with a late payment fee even though the original payment was on time.

In November 2017, we moved from IN to MI. We never ended services, but they required our account to be ended, and a new one started. That's fine. The representative ASSURED me the termination fee would be immediately waived, as we weren't actually ending any services, just switching addresses. Our bill is usually around $62, give or take. November's bill had already been paid and we were promised our billing cycle would NOT be changed. Fast forward a couple weeks and we get a bill for $140. I spent HOURS on the phone, only to be dropped a million times, left on hold for HOURS, and NO one could answer why our bill over doubled in a couple weeks.

If you are willing to just keep giving them money without asking questions even when your service is not working, go for it. On the other hand if you want a reliable service and a decent customers service, keep looking. Comcast is a joke and is their customer service. I cancelled my service and they made up a bill for me for that. I was willing to discuss the bill, but I gave when a so called supervisor came on the phone lying to my face. No wonder they have such a bad rating.

I never thought that Comcast had the worst customer service ever from the frog apartment to sales collections. I spoke to someone in a frog department name Jacqueline (**). She is the worst customer service rep!!! I have ever spoken to in 54 years. How can you not tell me why I can obtain services with when. I don't have a previous bill. Comcast is going downhill!!! Rep. told me that it was on a block on the apartment so I get penalize me for someone have an bill outstanding bill which is not mine!!! I took in my propria documents, my lease and ID to prove who I was and they still wouldn't not take the block off that apartment.

Just canceled my internet with them after they started billing me $20-30 too much over a 3 month period. Even though they confirmed the promotion was valid for longer they refused to give me a refund for what I had been overpaying over the last few months. Horrible customer service.

Service with Comcast was terminated in September 2017 when a move was made to a different residence. They sent a check for $83.70 and attempt was made to cash that check more than 30 days allowed. I was put away in wallet and not noticed. Called Comcast Customer Service in an attempt to get the check re-issued.

7-31-2017 was going to cancel service to inconsistent billing. They offered me a 12 month contract & they were waiving the HD technology fee for my 12 mo. Contract. After 1 mos. They charged me 9.95 for HD technology fee and gave me a credit of 8.66. Then the following month me they charged me $10 per month with no credit. Of course 5 months have gone by before I noticed. Called them to ask why, (of course was sent to a broken English foreign call Center. I don’t recall hearing push 1 for English) hahaa! They said no way was that in my contract. I ask them if they could pull a copy from my 7-31-2017 conversation. In which she claimed she had. I had my copy in front of me. It showed HD Technology Fee 0.00. She said she could credit my bill of $20 that is all they were allowed to do.

I had a voice control box fail. I went through 3 customer service reps. Each sent out a new part. None worked. I finally took all the parts to the Lancaster Service Center and returned them. They gave me the correct box. They said they would waive the $15.00 fee but yet it has shown up on my monthly invoice. I spent many hours on the problem.

Hands down the worst customer service experience. Cancelled my service 6 months ago and had to contact them again on behalf of family. Again was reminded not only how bad they are but how much worse they have become.

There should be a law against this company's business practices. I have never in my life heard such BS from their Customer Service dept. They are totally inept and trained to not resolve ANY problem. The people who work for them have the integrity of a wasp. I had service for 30 day and they increased the amounts on the Bundle I have. I have tried to explain to them that THEY broke their own contract/agreement when they raised their rates. I told them where they can shove their fine print! I am 71 yrs old and they continue to ** me over every month!

Comcast company is the worst to use. Be aware of services when it come to cable they sure do not provide. I call over the phone to reset the cable, Rachel the agent was not able to fix it, so she schedule the Tech to come. She made me to believe that was for today March 5 but when I recheck to reconfirm that they have not show up, I call back I found out she has schedule for March 9 so if you really want services make sure you recheck what they promise because may not be what they make you believe, beware how they work.

I have had nothing but trouble since Comcast went to their new X-1 platform. The main problem is that the remote controls that they provide do not work all of the time. In the past 6 weeks I have had 8 occasions where I had to call Comcast to fix these overly sensitive units. Most of the time they were able to make the repair electronically, but twice it was necessary to send a tech out. The people that take the order when I call do a fair/Good job (when I can understand them), and the techs do a good job when they come out, but the problem continues. It would appear that the equipment/systems that their wonderful new X-1 platform is not of the highest quality or their people do not know how to keep it working. In any case, this amounts to very poor service.

I have been with Comcast which is now Xfinity for however long they have been around. I am finally fed up with them and will never ever use them again. I had to relocate and where I moved to Xfinity does not offer service, so they want to charge me a $220 disconnect fee. When the agent I spoke with tried to give me a new deal to not go to AT&T I made sure to tell him that I was not sure how long I would be at this location and if I had to move out of the country or somewhere there is no service would I be penalized and he said NO. He said this conversation was being recorded so I took the offer. Now that I have moved they are trying to charge me this amount and send it to ruin my credit. I spoke with another young lady who actually handled everything for me and gave me a ticket # to reference to and she took care of it.

I have been a customer since 2012. I spend my time between my home in Canada and my home in Florida. I thought my service provider in Canada was the worst. I can’t believe that Comcast has worse customer service. They are not willing to help you in any way. I would give them zero stars if I could.

On February, I realized that Comcast/Xfinity has been overcharging in the amount of $10 plus taxes for the last 16 months related to a rent of additional equipment that I never had. As customary, I called customer service, and they agreed with me. They of course apologized and opened a ticket for their Supervisor and I supposed to receive a call from he/she in 2 or 3 days. The Supervisor never called, so I called again and I was offered a credit for only 4 of the 16 months they have been overcharging me. The representative said she was not authorized to credit me for the 16 months even though he agrees I was overcharged.

My wife and I have been with Comcast for a very long time. But I have to say their customer service is the absolute worst. They have you on hold for long periods of time only to come back on the phone and say that they cannot help you with your problem. Then on top of that they try to tell you about “the great promotions in your area”. They always try to sell you something when all you need is help or a simple question answered. I wish I could give them no stars for this review. Unfortunately Fios is not yet available in our area, but trust me when it is, I can tell you Comcast will be losing a lot of customers. They need to get back to having actual people on the phone and not having robots trying to help you solve something and only make things harder.

We ordered for a new service. The agent gave us 2 months money back guarantee and added my name as an authorized user. When I called to dispute a charge, they told me that I was not authorized and it was only a 1 month money back guarantee because I called one day after my 30 days, I got penalized. What I didn’t like is they promise you all this money back stuff but it’s all a lie. I don’t want to say bad words about Comcast customer service but I wish whatever you promise to the customer is the truth and not screw other people with your irresponsibility.

We have been with Comcast since the 80's. We pay almost 200 dollars for BASIC cable and internet. Tried to get a better plan, they could only give us 20 dollars less for 1 year. You know after the year it triples in price. Tried calling as a new customer. Got a quote 101 dollars for 1 year. They will give a new customer a better plan than someone who has been with them for decades...

I was promised a call back in 15 minutes by a supervisory in customer service. Two hours have transpired and no one has called back to help install and activate my new cable box. I believe this is terrible customer support. The service department in Cape Coral, FL, was polite and professional when I picked up my new box.

When I originally signed up I got the Triple Play package, internet, tv & phone. Over time we stopped using the phone because all we got were unsolicited sales calls. My contract ran out and of course the price went through the roof so I wanted to get my own cable modem to help cut cost but was told it had to be phone compatible which would cost almost $300 instead of about $60 for a non-voice modem. I asked to have the phone dropped and give me a Double Play package with the understanding I was not a new customer and didn't expect the discount. Yeah right, once you have a package you are stuck. I was told dropping the phone would make everything optional. They could not give me a double play package and putting a package together would cost more.

I am really frustrated with Comcast. I've been a customer since November/2016 and have had multiple problems since then. Recently, I believe I have lost over 5 hours of my personal time trying to reach out to Comcast to complain about my internet and TV services. For a few months, I hadn't been able to watch a single movie on Netflix without it freezing up due to poor connection speed. A technician finally came to my house on 02/15 to verify why my internet was so unstable and he said it was probably due to old cables in the building. He said they would solve the issue, and at least up to now it looks like it's improved. Also, my condominium is not offering the Comcast TV services anymore, so an agent called me yesterday (02/16) to switch my TV services from the condominium to my personal account.

Feb 16 2018 I have been with Comcast Internet since June of 2017, under a contract it seems. I recently added Cable and Security services. My internet and cable went out Jan 1, 2018. My internet was brought back up remotely in less than a week, from following their instructions on my end. My cable has been out since Jan 1, other than 2 occasions when they got my service up for less than 12 hours. So basically I've had cable for less than one day in 45 days, but yet I'm still charged for it. I have repeatedly called to get help but it is a nightmare to get past the automated to only have my call answered in India or Mexico, put on hold time after time, with no help. I asked for someone in the USA but was denied. Those employees in India and Mexico called my phone at all hours of the day, every hour, to ask 'Is your cable on now? Would you please push your remote power button on and see if I've got your service up?'.

I couldn't get any satisfaction, when trying to get erroneous charges removed from my bill. It was a promotion that I agreed to in March of 2017, which was to be effective April 1st, 2017. The promotion was for one year, which means that it should have matured in April of 2018; yet, my bill increased by $20 in February of this year. I could not convince them to honor the promotion, even though I had hard copies of bills, proving that it started in April of 2017; they kept insisting that it was February, although the bill clearly shows April. I discontinued my tv service with them today (2/16/18), and as soon as I find another option for high-speed internet, I will cancel that too. The customer service at Comcast/Xfinity is shameful!

Canceled my account with them when they doubled my regular monthly fee. Turned in the equipment and was told I had no balance and then all of a sudden months later I'm getting miscellaneous fees miscellaneous charges and when I call to dispute it every time I get a different story of what the fees are for. Then trying to fight it they turn me into a collection agency. Comcast has their own version of reality and is just trying to get money out of you. Don't! Horrific company!!!

Comcast is an unethical company. Most recently, I signed a 2 year contract with them at $225 per month. I kept up my end, but my price went up January 1 to $231. When I asked why they said fees for modem and the sports channels went up. I said I had a contract and they said the contract was only for the bundle. When I signed, I asked would my bill be for $225 a month for 24 months, they said yes. To me they broke the deal but I cannot break the 2 year agreement. This is just the latest in a series of lies, bad customer service, unreliable Internet, and a phone that works half the time at best. I don't even call about phone anymore as who needs a landline but I guess it should work. I would give 0 stars but that is not an option. I laugh every time I see their commercials. They should be selling weight loss pills because that is the equivalent in advertising. Constantly overpromising and under delivering.

Recently in last few months I see On Demand service of Xfinity forces me to buy Netflix Services. It wasn't like that before. How? On Demand shows "Free movies" but it's not. It used to be free movies before they added Netflix integration before. So, it's forcing me to buy another service under the label of "Free movies".

I've been with Comcast for over 27 years and it's often frustrating and expensive. Overall, Verizon is rated a bit better but there are pros and cons to both. Comcast pros are many Xfinity hotspots throughout the city and county, Xfinity access to TV is usually reliable, Blast Internet is fast and I've had only a few problems. The cons are NO LOYALTY. Once they have you they have no loyalty to you as a long-time customer, bill CONTINUES to go up (every year or two depending on contract/no contract), customer service is tricky.

19 mins now.. WHY CAN'T WE GET SOME COMPETITION IN THIS ARENA??? It is now 31 minutes and the "gentleman" I was talking to needed my husband to say he could talk to me, re-verified and then said I wanted to change our account to a Google account and they can't - WHAT!!!

From day one it has been a nightmare. My installation was wrapped around my house like they were trying to choke the place up. Someone came out to do something about the hiding all the white cable that was wrapped the whole time he was here. I needed some channels I watch would be in the package, however they do not tell you that it is a subscription for the service. Their billing is awful. I cannot get one payment in before they are already sending another bill; before the bill is already here, and of course that makes the bill just double. The internet is slow you could take a walk and come back you might and may not. I have called them to get them to help me. They do not budge. Now, the bill to where it is do I pay my bill or eat. Someone please do something about this company.

Years ago when we got Comcast lines run to our house their installers damaged my property. They broke my concrete sidewalk and cut all my existing coax lines. I told them about it and accepted no responsibility for it. Just this week they came to install cable to a neighbor's house and they pulled into my yard driving over my septic and running over a boundary line marker. No one ever came to the door and even asked if it was ok to pull on to my property. They drove across my lawn and left. They are disrespectful and I would never use their services again.

This is an absolute ** company. The lack of documentation regarding equipment returns and telephone conversations is astounding. Customer service constantly bounces phone calls between incorrect departments leaving customers frustrated and confused. Stay away at all costs.

Where can I start! Do not get this service. Price changes every month and it’s never working. I have the “Fastest” internet that Comcast has and it does not work. Every two weeks I have to call the customer service number, first it’s usually someone in India. After you identify yourself and explain the situation they blind transfer you to which you need to re-identify yourself and reexplain the whole situation again! They send this lazy tech. Who hung up on me then called me back and then insisted on coming in my house! No. I was not letting him inside my house after he had an attitude. My service still sucks and I need to get Verizon.

I have put in so many complaints about this new change to a product that was wonderful, it only seems to get worse. Is Comcast subject to espionage in the IT department? Tonight was the worst, and I could not even get out my mailings. Could not send email, put in email address without them running into one another, back button doesn't work, email would not download, could not finish typing an email as screen would not go to bottom of page so one could see what was already there. I personally HOPE some wealthy users will take Comcast to court ASAP!

Have to start off, when the service works, it is fast. Our internet and TV has gone off 6 times, within months and have had 4-5 technicians come out to work. They are nice and professional, and get the job done. However, a couple weeks, days even after it’s repaired service is out. Sometimes when making technician calls, and their app saying your technician is on their way; their automated system will reschedule for another day without notifying you. Only way to find out is if you check the app or call. A courtesy phone call would be helpful.

If I can give this company a no star I would. While I was getting my company together to open I was constantly harassed daily to sign up for their services. So I did. After not being able to get an Business license or to open my business I called to cancel my service today and after an hour of being pass around I had no result. The customer service representatives told me that she will email me the cancellation and what they can do about the billing for the past 3 months. The customer service only sent over the bills. No discount or cancellation. Bad service. This company just want your money. They don't care if they force you in a contract on a business that is not open. They want to be the first to get your money. Bad business Comcast.

Went to the Stuart location to swap out my dead box for a new box... Cashier 1:6 on 2.8.18 was very helpful and efficient with my request... Came home and did the self install with NO Problems on a 9 year old TV. Good service at the local level and a good install experience.

I am requesting the Dept. of Consumer Protection and our Attorney General's office in Hartford, CT to generate an overall investigation with this company. I'm in the process of filing a legal complaint against Comcast for multiple issues. My last bill increased by $47.58 and Comcast will not give me an explanation. When I asked to speak with a manager the representative told me no managers were available because they take long weekends. I told him I know every phone call is recorded and I was going to include that statement with my formal complaint with The Hartford agencies.

I’m very disappointed with Comcast Xfinity. They claim to be the fastest and has the best service but that’s proven to be false. I'm getting outages constantly for no reason. They can’t blame it on the weather at all. I call every week it seems to find out what’s going on with my internet. There are days I have no service with my internet but I don’t bother to call because I’m so frustrated and annoyed by their service. I'm really considering changing a carrier as Comcast has become unreliable. I have my online business so it’s important I have access to internet 24/7. I can’t seem to trust Comcast Xfinity to do its job.

I use Comcast/Xfinity cable for my new 4K TV, It's a Sony BR65900E. I also have the new X1 cloud based cable box. I just watched the Super Bowl and the picture was quite good. But when I watch the Golden State Warriors on channel 720 the picture is often very blurry. What the heck? Why so much variability?! Anyway, this is a warning to be careful about buying a 4K TV. It might not be better than your current TV. Some say that 4K TV will get better once Comcast starts releasing more shows in 4K format, but the downside of that is that Comcast will cap how much data you can download on your TV and 4K will use a lot of data.

We ordered the Digital preferred $59.99 package with Starz ($5 for 6months). We just found out that the package we got was the Latino package (69.95) with no Starz channels. I’m upset because they charged us for the Latino package and Starz. I tried to explain to them on the phone, went through several customer service reps, was on the phone for an hour trying to figure it out for them to tell me there isn’t anything I can do. I just ordered the service on 1/21/2018 and found out that it’s not even the right package we ordered. I will be calling and disconnecting our service! Not happy!!

I have had services with Comcast since September 2000. I was given a $20.00 credit in September 2017. The reason for the credit is because I had to drive to my local office on two separate occasions to return faulty equipment. I deducted the fee from my next bill. Upon receiving my bill two month later Comcast mailed my bill with a balance forward of $20.00. They reflected the amount on my bill as a credit, but never deducted it from the numbers.

I have been a Comcast customer for many years. My contract states free movies, however, recently all the most wanted to watch movies have gone to Netflix, at an additional charge, because you need to be a Netflix subscriber. I do not want to pay for Netflix as Comcast is charging me $30.00 more per month. Comcast is definitely a rip-off, as they increase their monthly bill, yet take away services. They tell me there is still a library of free Comcast movies, which I checked, and indeed they are there, but they are so old, no one wants to watch them! Get with the program, Comcast, or you will definitely be losing a whole lot of customers.

Comcast upgraded my acct. Said $ would be .05 cents more... Not!!! Canceled items on my acct, HD service etc. They said they would "give" me HBO & Showtime for 1 year but could only be renewed every 3 months... Well they now say that offer is gone & they do not have it stated on my acct. BS. They will do anything to hook you in a deal & not honor what they stated. :(

Comcast customer service is absolutely horrible! Their services are awful and they are way overpriced! I have had nothing but problems for the past 3 years and when canceling my services I am now being charged over $200 which no one told me about early cancellation fees. I called to talk to a supervisor. He barely spoke English. He was absolutely horrible and after telling him that my services were horrible and I had to cancel because I couldn't afford a $200 bill every month they still want to charge me $200 just to cancel.

I've been with this company for a little over a year and I regret every minute of it. To spare all the crazy details from day one (not ordering equipment for me when I signed up with them), my most recent issue was with my bill. I was told that I would not be charged for the additional cable box EVER according to management. Now I call because I've been charged for it for the last 7 months and I'm told that it was a PROMOTION and that promotions don't last forever for any company. I was NEVER advised that it was a promotion and I basically get an answer of 'oh well sorry'. I'm now currently awaiting a call back from a "manager" who according to the rep I just spoke with is "going to explain the same thing to me". To be honest I don't care what they say. I was never told promotion and I expect a company in business for a long time to hold up to their word at the end of the day. WORST CUSTOMER SERVICE EVER!!!

When we have a problem, we only get an automated answer on the phone. We used to be able to talk to a real person. Also, we usually have a very good picture on our cable service, but lately the picture cracks up on some recorded programs.

This company is out of control. They apparently have no government oversight as they continually increase fees and add-on charges like "regional sports fee" which is a "recovery fee" per their customer service line. There hasn't been a single sports event viewed in my home in 5 years yet Comcast charges me $6.75 per month to recover this bullcrap. What makes things the worst is that Comcast apparently has a monopoly in Baltimore and Verizon Fios cannot be signed up in my area. I absolutely HATE this company and their "fees".

I been with Comcast for 14 yrs always complaining with them about the bad services. Now I did a contract for 2 yrs that way I can have one same payment and they broken the contract. They increased me my monthly bundle and they said there is nothing can't do for me! This so bad and the end customer pay for all the impudence that exists in this country and nobody does nothing at all.

I have been a customer of Comcast for less than 1 year. Since the inception I have been experiencing problems with this company. During installation, they hit my gas line and caused a gas leak. It took them a while to repair my driveway as it needed to be dug up. The company that they work with to repair the driveway came one weekend, dug up the driveway and left without communicating to me that it would not be completed the same day. After calling Comcast and the company, it was fixed. They did not inform me that channels I received on one box would not receive on another box. This was all in 2017.

I have been a Comcast customer for 35 years. Just recently my data usage has doubled but my viewing habits and Internet use have not changed. When trying to contact Comcast, am constantly routed the people who do not speak clear English. I am unable to resolve the problem or find out why this is happening. When I visit the local Comcast store I am told they have no ability to determine what is happening or any way that I can find out.

I have had Comcast Cable for about 10 years (guess) since it 1st became available in my neighborhood. I have them only for Internet Service with their "Blast" package which currently, with taxes and fees etc., run $107 per month. On January 15th, 2018, I had decided to switch and use Comcast (Triple Play) for TV and Phone consolidating all services from 3 different providers. In the process of trying to upgrade my cable package, I saw the detail of my current package which includes, to my surprise, $10 per month for "equipment rental". The problem is, I Do Not Rent ANY equipment from them.

Just want to share our recent experience with Comcast/Xfinity in the hope of saving others from a similar expensive and totally unreasonable debacle. We recently moved from one neighborhood in Nocatee to Daniel Park in Town Center. We had Comcast/Xfinity internet as well as a security system in our previous home, and called to transfer our service to our new home. Although there are cable boxes installed in the neighborhood, Comcast/Xfinity did not run the wiring to those boxes. As a result, we were unable to transfer our service. Comcast then charged us over $700 in early termination fees, saying we "moved out of their footprint." We live less than 300 feet from Addison Park, which Comcast/Xfinity services! Comcast representatives told us they will not be able to service our neighborhood until March or April.

A Comcast customer tenant in my building had Comcast enter the backyard to do some repair work. This repair person left a cable wire hanging down to the level of my chest. I am not a customer but it's my yard so I called and was told someone would be here next day bet 8 am and 10 pm to fix it. They never showed up so I made the same arrangement for next day. Again, they never showed up and never called.

I enjoy the end result when my t.v. and computer work, but this is the worst company to deal with when it comes to communication, billing, tech support and just plain old fashioned good customer service. I have been trying for 9 months to change particulars in my service. Each service rep gives me all kinds of promises. They never come to fruition.

Had to disconnect due to moving. They charged me nearly a 500 dollar fee for termination of a contract I don't remember agreeing to and certainly was not advised on when calling to cancel. I'm glad to be done with Xfinity and I'll never go back. And I'll be sure anyone who is considering them will receive a very convincing dialog as to why they should never use them. The quality of my service never matched their claims, the bill never matched what they said it would be; and forget ever getting a straight answer about anything unless it's about what you owe them.

This is the worst experience I have had with a cable company. Despite the fact that my account was closed back in June and I returned my equipment, Comcast have continued to debit my bank account and hasn’t credited the fees for the equipment. I have called many times and every time they say they are going to send me a check. They owed me $600 as of today and they keep charging my account. I called today again to speak to the manager and they don’t have any manager available. I have lost not only the $600 but many valuable hours on the phone with Comcast and they are not doing anything about it. Please advice.

Two different people, any can help. Cause the two last calls have been time lost. Comcast is always right, they never are wrong and charge whatever that want because the computers always are perfect. We the customers are stupid. I’m not enough to give my money to Comcast when I know they are charging more money that I have to pay. I wrote this also in Google. Terrible.

I called in requesting that my cable be cut off the following day, before I could get off the phone they had cut my cable off. Next is the router returned to them, that is another 11.00 a month. They are ripping us off. If a person is to pay such prices why not be able to select what you have coming in your home, please, control and pay out the... A 10.00 a month adjustment credit is a insult to a customer. I long for the day they are in the shape MaBell got in. It took me many years to get fed up and I am, sick of the 170.00 monthly bills and nothing to watch.

I regret to sign up with Comcast. Plus, my area has only Comcast as the only available provider. In term of service, they were really nice to sign you up with a contract. After that, you are on your own. Here are the 2 main reasons why I would recommend people to stay away from Comcast: 1. They would charge a lot of money for a service that they never provided. (ex: charge me $55.99 for 100 mb, while the actual speed is only 20 mb - most of the time; if I get lucky, sometimes the speed went to 50 mb - that's the max). 2. This company is really dishonest (Honesty and integrity should be the first thing a business should have). However, Comcast dealers have none of that.

After 10+ years as a loyal customer I had canceled my service with Xfinity due to their dishonest customer retention practices. Most recently, as a member of a building association, I had been receiving basic cable and internet service for a fixed rate of approximately 50 dollars, for 3 years, with my last bill occurring in November of 2017. At that time, my building decided to no longer enter into a bulk contract agreement on behalf of condo owners, therefore it was up to Xfinity and RCN (the second provider in my building) to try to win mine and other residents' business. Without my approval or request of any sort, Xfinity shipped a large gray box to my door which I notified them of and told them I had no idea why this was sent to me. I found out a month later that Xfinity took the liberty of signing me up for a "Triple Play" package and furthermore went months back and prorated my bill sending me a bill of $530+ dollars.

Xfinity has done nothing but LIE to us. They have: Double billed us more than once - causing financial problems and damages; Added additional charges Caused us havoc with our bank; Lied about service; Sold us 100mbps and delivered 5mbps; Refused to make the service right; Lied about payment arrangements; Continue to charge us for services we do not have or use.

I just called to stop service to my account as I will no longer be at the location that was using it and was told the only way to get out of the deal was to pay two full months and 75% of my monthly fee for almost a year. These guys are loan sharks that prey on small businesses. I could not be more disappointed.

Recently we have had some serious problems with Comcast. In the past two weeks, I have called them multiple times and we are still sorting out things. I have written the following on one of their surveys. I realize that a massive number of people have had and are having and will have significant problems with Comcast, and that is why Dish and DirecTV are able to do as much as they can and that is saying something as they are both far worse than Comcast. I have had both and dealt with even a lot more problems. Here are my answers to their survey. I have been dealing with Comcast over the past couple of weeks and I wanted to post my last survey comments I did for them. While this is a lengthy read, I just scratched the surface.

I stay at Union City and complained regarding the service and speed many times but never get a good response, every time they say they would send some technician and no one comes to solve the problem and this is so expensive too. Other services can provide for less, I would like to give negative stars but there are no negative stars and I really fed up with Comcast. :(

Comcast seems to be right where they want to be with no competition from other cable companies. So therefore if you want cable and not satellite service then you have to put up with ** and being taken advantage of from cost to having service calls. They have maybe 5 out of 50 people in CS Dept that maybe can help you, if you get lucky and your call is picked up in the USA with one. They put you off for days if you have to have a technician out and today after waiting for my appointment had a technician that had absolutely no idea where to even start and finally said I would need to contact an ELECTRICIAN!!! Really. He clearly knew nothing about fixing cable. This was after spending 59 min on a C.S call two days before and they knew nothing about what steps to re hook up my cable due to be unhooked using an amp their own technician had installed when my service was first installed only 6 months prior.

Right-hand don't know what left hand is doing in the Customer care and one tells one thing and the other tell something different. The customer care people have lot of ego and they think they are providing service for free and they treat you like **. Very bad Customer care.

Comcast sucked me in with promises of great customer service and I fell for it! I left DirecTV after 10 years and I regret it! Xfinity has given poor customer service, their voice remote works only 50% of the time, the service cuts off randomly every week, the issues are endless! DO NOT GET Comcast, I CANNOT STRESS THAT ANY HARDER!

I have been with this company before it became Comcast it was Adelphia. That has been about 17 years. The TV and internet is constantly going in and out and constantly going up in price. When you call you have to go through a long automated service to get to a human then they ask the same questions again. I called today because my bill went up again. I got someone who is from Mexico asked to speak with someone in America and he hung up on me so called again and went through the long automated service again and got someone else from Mexico, again I asked if I could speak with someone in America and no. Seems Mexico handles all of their billing questions. Well I do not want people in other countries having my personal information. I did however ask the guy on the phone if they have Comcast service in Mexico and he said no they don't. Seems Mexico is smarted than the US.

I hate Comcast and writing reviews. But I must say the 2 worst companies in the U.S. are AT&T and Comcast. Service from Comcast goes down. They replace modem. Next time service keeps going out and they blame the server. After thousand of dollars ensuring server is 100% correct Comcast keeps going down. 4th service call we are told many others in the area have same problem and not sure when they can fix it. WHY DID YOU NOT CHECK OTHER PROBLEMS IN THE AREA FIRST? The first internet high speed company that comes along, sign me up.

We signed up with Comcast after they sent a salesman to solicit us to switch to them for our service. We had to sign a 3 year contract to get the price guarantee and within 3 months our bill went up. We have had Comcast for almost a year now and they will not honor their end of the contract. Apparently we are the ones bound by the contract and not Comcast. We have called several time to get this resolved and to this day they have done nothing. This is terrible customer service and no way to run a business. Comcast thinks they are too big to fail, so they really don't care about their customers once they have them sign on the dotted line. I thought a contract was a two way agreement but not according to Comcast. They need to honor their contracts. Beware. They will lie to you to get you to do business with them.

I have never had a customer service experience quite like Comcast/Xfinity. We called to set up cable and Internet service and had a scheduled window time for a tech to come out between 3-5pm. We were just moving to the area and running a little late so that morning we called Xfinity to reschedule our appointment because we were not going to make the original window. The agent told us that would be fine and he would reschedule the window for between 5 PM and 7 PM. Turns out the tech came earlier than our original scheduled window at 2:50 PM! We weren’t there, only our landlord was there and we couldn’t get the cable tv installed because we didn’t have our TV there yet. We really needed internet over the weekend so we called back and the customer agent assured us that they could install Internet over the weekend and we could get cable service at a later time. Fine.

At the end of every year, I negotiate a price and at the beginning of the next year, they consistently increase their rates and will not live up to their prior agreement. Bottom line is that with any competition in my area, they are history.

Being a customer for over 15 years I am at the point where my hands are tied and I am paying $110 for internet and a fax line and when trying to cancel I was told I have to pay $1900 fee for breaking a 36-month contract that I signed a few months ago while LOWERING my monthly payment... (Just to clarify, I was paying $89/month 3 months ago.) So yeah, BULL CRAP. VERY DISAPPOINTED!

I signed up for TV and internet service on 12/20/17. Today is 11/16/18 and I have had to call because of issues with promised service over 15 times. Due to all the issues and having techs out to my house Comcast had given me two $20 credits to my account. Every time I called Comcast I had to spend more money just to get the promised services. Each time I spoke with customer no service I was told that everything that the previous representative had told me the last time I called was wrong and they apologized for me being mislead, I was told this Every time. I was told my billing date but was billed two days before, again was told I was misled by a bad representative. I switched to AT&T. Here's to hoping they will be better.

I had internet installed at my residence May of 2017. The modem was never installed properly. We were using the Comcast hotspot to connect to internet. Me and my mom called many times trying to troubleshoot and see why our internet connection was so horrible. Every time they stated it was connected. Finally in November they sent out a technician and he stated in his report that there had been no service going to the modem. Even Comcast IT department stated that prior to the tech coming out we had 0 data/usage through the modem.

Comcast has the worst customer service in the United States, They transfer me 5 different times to a person who don't understand and can't speak English. Sick of all these jobs going out of United States and do not know what they are doing. 1 simple question about color code don't even understand. Hung the phone.