Cable ONE Reviews

Worst company in terms of customer service. Why you ask? There is none! Cable ONE's 1800 numbers do absolutely do nothing but route you to a local office. My local office just happens to close what seems to be a few minutes after noon! I can never make it to the office because I too work normal business hours M-F. I currently have internet service only which is awesome, but these people are no better than Hitler when it comes to service or customer rights and respect. This company will automatically increase your packages as they see fit without your consent. I originally was on a $55/Month plan. I was then increased to the $100 (ish) plan, then again to the $130/Month plan all within a years time. Why you ask? I went over my usage x3 months... it doesn't matter if it's 1mb over or 1tb over.

My internet was always shutting down so I had Cable ONE come out and check it. They took my modem that I paid for and replaced it with one of their's that cost me an extra $12.50 a month. I still have problems with my internet, the point is my modem has a warranty if it was bad I can get it replaced. I have called Cable ONE 4 different times trying to get it back and they said they will leave a message with headquarters. It's been almost 2 months and I still have not returned my modem back to me. I have went down to their office and they say they don't have it there. This is very bad business. Doesn't seem like they care at all and every year my bill goes up in price. I'm vixen to switch to AT&T.

I've had Cable ONE before, but ditched them for AT&T "High Speed" DSL in 2014. Worst mistake I've ever made. I barely got 2 Mbps DOWN and 128 KBPS Up if I was lucky, and most of the time it didn't work at all. Not to mention the 150GB data cap. After putting up with AT&T for nearly 3.5 years, I came back to Cable ONE. There are not many providers where I live, maybe 3 or 4, wired and wireless providers combined. I don't think Cable ONE deserves all the hate they get for their service.

2/28/18: Because of the total unavailability of Cable ONE I have been forced to seek relief in a less jaundiced venue. Cable One's answers to me, the FCC and the AG have been blustering, bloviating, bewildering, bullying etc., non-answers. Cable One has tried to make me jump through hoops and waste time trying to get the answer to a problem created totally by Cable One. TO WIT: The payment of bills to which I do not understand the charges. A straight answer to this question has turned into a pilgrimage.

This company absolutely disgusts me, and my star rating is 1 but I would give them -5 if I could. We've been customers of theirs for about 7 or 8 years, and for a while, they were alright. But then, out of nowhere, they implemented a 300GB data cap, which they KNOW you'll go over, and that allows them to charge you more and slow your internet down even more. And note that when they implemented the cap, they told nobody. They just silently slipped it in and let people call and ask why they were suddenly being charged more, to which they would respond that they've always had a data cap.

We have had Cable ONE on and off for years now, and it has always been the same dog and pony show, they go into underserved areas, and provide a better service than anybody else at a price just slightly higher than everyone else, and justify the difference with the better service which I am happy to pay. Now in the last two years I have moved 3 times, each time I set up a new account instead of transferring my plan as I would then get a new line account. The last two times I have done this, as soon as the introductory rate has expired they start sending me notices about my data usage. Now I have tracked my own data usage through my personal router for years and my numbers never match up with their numbers, they claim to have an independent company validate their data usage numbers but, when you dig into it, they pay NetForecast for that validation so how independent can they actually be when they need to please their customer.

The charges (105 dollars a month for internet alone capping data) are astronomical, and they automatically upgrade customers who use more data. They should be thankful customers use and have a good time with their internet access instead of locking them in the "bad room" for going a few YouTube videos over the "DATA" limit. WTF is this 1990s cellphone carriers? We need more internet service providers with better pricing, this is ridiculous!!

Overcharge for everything, internet speed is good for download bad for upload. 150 down and 3 up, I had Midco in Sioux Falls and it was no cap 125 down 12 up less than 1/3 the price and best service ever. Cable ONE cuts out more than my DSL connection (dslonly down 1 time in 1 year). Cable One is down 1-2 per week. Do not get Cable One for anything. Go Dish for TV and anywhere else for internet. You might not get fast internet but it's more reliable and no data "plan" b.s.

The local office in my small town is great. The office staff (Debbie) is friendly, well-informed, and explains things thoroughly. The only discomfort from this company comes from their Phoenix head office. They don't know what the local office can do. One of the customer service reps insisted I could not Hold my account for my summer vacation and it was such a hassle to have to turn my unit, get a refund, then sign back up again. Oh well. It's all fine now.

Besides my email and account access issues I've issues with Cable ONE Data Cap for their high speed internet service. If you go over the cap they force you to upgrade to a much more expensive plan. 300gb/month for their 100mb/s service. Now paying for the next higher service, which does nothing for download speed. My email has been suspended for spam, and I can't access any part of my account. I've talked to several techs, I've done what they advised: Changing password for email, the account, my wireless etc. I also paid for Virus + Spyware Removal from Total Tech a company Cable One suggested.

They are the only choice for cable bundling/internet in my town. The internet is interrupted 5-6 times per day. Cannot live stream on television or use Netflix or similar service, but can do it on my Verizon and AT&T phone and iPad.

Almost, every month, the same thing I either, can't get into my mail, or check my bandwidth. Either, my password, doesn't work for a while, or the calculation is not updated. And, here, I went and increased the amount of internet, this month. I guess, I really do need a new internet company. I sure hate that too, as I really enjoy the service, when I can use it. Just, too good to be true, I guess. Disappointed.

I've been a Cable One customer for over two years, and I receive my internet through their company. I pay $105 every month for internet, and I am dissatisfied with this company for several reasons. I am supposed to be getting speeds up to 200 mbps per second, but when I am streaming a show on television I often end up waiting because it keeps buffing. This should not be possible with internet that is supposed to be this fast.

Unfortunately this company has the fastest internet service and also offers a landline. Phone service with any mobile service results in "service holes" so landline is needed. We are stuck with this cable service.

The Cable ONE internet for my location is down more than it is up. The cost I pay already sucks to begin with. Their only excuses are it's because of microwaves, fluorescent lights, and many others! Don't recommend anyone getting this internet!!!

Depending on where you live, they have the monopoly on high speed internet. I am unfortunate enough to be in one of those areas. When I first called for them to come and connect my elite bundle, they came 3 weeks into the billing cycle, but charged for the entire month. While we're on the subject of the phone/cable/internet bundle. I only got the first 3 months at introductory price, instead of the 6 advertised. Then came the data cap nightmares. They only have 300 cap, and there were no data caps in my contract. I have a big family, so naturally that 300 went fast.

I have internet only with Cable One (no tv service). I am paying for 100 Mbps. I test the download speed fairly often and always receive over Mbps... sometimes as high as 120. This is very fast, reliable service.

I've been told by Cable ONE that I've gone over my data speed for 2 months in a row. That's not possible. Nothing is changed in my home. I feel they're targeting me unfairly because he had to credit me a half a month service due to the fact that their technicians had to come to my house three times before they decided to switch out my faulty modem. When I spoke with someone today at tech support they couldn't answer my question as to why they just kept claiming that I went over my data again. I also haven't heard back from anyone in regards to the fact that a few months ago I spoke with technical support and one of their technical support folks told me to shut up and called me a **. I've had nothing but problems with this company. I've read the reviews. They have a terrible review with ConsumerAffairs. They claim they don't. They have an excellent rating which is a lie so obviously they lie about everything else in my opinion.

We decided to give up our cable and just keep our internet. We turned in our box, paid that months bill and we were told they would pro rate the bill. The next month I received a bill for 230.00 2 1/2 months worth. Called them. We were told we were current. Then out of the blue our internet was shut down. Now they are telling us we were delinquent 150.0. When I called they could not provide me with an itemized current bill. We were told they did not have the ability to do this. Bottom line they are crooks!!! Horrible service and very hard to do business with. Will not be doing business with this company again.

I have had Cable One's high speed internet service for 4 years. Any technical difficulties were promptly resolved by their friendly customer service. As a high internet usage family their speeds always met our demands. We have multiple computer systems, game consoles, mobile devices and never did we have issues with speed or connectivity. The issue is why in 2017 a residential internet provider would cap bandwidth so low. To provide you with top notch speeds but punish you for using it is ridiculous. If you go over your bandwidth 3 times they force you into the next tier of speed and price. I am moving soon and will be out of Cable One's reach, thank God.

Our office received a new modem to be installed. The letter sounds like it's going to be a simple procedure. Came in to work early to get it done before the staff shows up. Was on hold for over 30 minutes so, needless to say, the staff arrives and is chomping at the bit because they have work to do. Finally got a technician by the name of Lance. He asked if the modem had been plugged in at least 30 minutes. I told him "I had been on hold over 30 minutes so, yes, the modem had been plugged in." He told me I didn't need to be hostile. Because I told him I was on hold over 30 minutes?

I went over my data cap without using my internet. Was in Europe for a full 30 days and they said I went over my data cap... It's not possible. No one was there except my mom checking on the cats every few days. Now I got my third strike. This is what they do, they force you to pay more. That is how they get their money, fraud.

Account is for 97-yr old father-in-law's phone & internet bundled. We get the bills but did not receive one for May. Got June notice today's mail - said it was past due but when I called they ALREADY cut off service. I had sent payment from bank billing but no, had to give them another payment through Visa to get service activated. They didn't care that we had NO notice BEFORE they cut off service. They didn't care that a 97-yr old man had NO way to call us if he needed help. And they are the ONLY cable Internet service where he lives. Very poor customer service and the fees are extremely high for what you get. If there was another option we would choose ANY other over Cable One.

Just talked to the Cable ONE customer service and had the BEST customer service from Nicolas or "Nick"! in Joplin MO (The Nick that has been there the longest). I called on behalf of my parents' internet and phone not working. I was on the phone while he was guiding her on what to do to try to restore service. He was very helpful and worked with my mom patiently. I have never experienced such AWESOME service from any company! He provides 5 star service and he made a stressful situation much easier to handle. Thanks Nick!!!

I have been a loyal customer to Cable One for several years. They are quite literally the only ISP in my area I am willing to do business with (see my review of AT&T... LYING CHEATING CROOKS RIGHT THERE!). The speeds and service is great 75% of the time, but when it isn't... Don't call and complain to them about it. I was laughed at by technical support (I am a 26 year old with a Masters in Management who didn't know what a coaxial cable was... big whoop... that's what they are there for?). Anyhow, that is the best thing that happened on the call. The tech eventually explained to me how it was that I could get my speeds where they needed to be, but after another hour of testing, he just gave me "admin" site and had me change things around myself.

We moved from Alabama where we had Charter. Had no limit on data and loved them. They were awesome. Now we live in Mississippi, was forced to go with Cable ONE where we have limited data and the internet is slow and keeps disconnecting. If Charter ever came here we would be switching.

First off I still had CenturyLink when Cable One came and hooked up our cable connection and so help me God the man shorted out the the test connection of the dsl knocking out our internet with CenturyLink. I was online when it went out. I go outside to see what the noise was on outside of my wall and it's Cable One. Took me 3 hours to figure out what happened. When I got off the phone with CenturyLink they told me to check that they were aware of Cable One sabotaging their lines and sure as heck they did. Now that's on my kids' lives I can tell you for a fact... and that's only the tip of the iceberg.

I don't know how Cable ONE quantifies the data usage. Despite our efforts to cut back on usage we keep somehow going over. First it was over 300 by a small amount. Now it's over 500 by a small amount. How? It especially doesn't make sense when our data usage goes up when we haven't been home. Finally fed up we called to cancel service for NEXT week. And they cut off service the same day. When we call to ask them to fix it they tell us there is nothing they can do. We have work and school. Important stuff we HAVE to do that is time sensitive. What a bunch of lying, cheating, crooks!! I don't know how what they're doing is even legal. AVOID THIS COMPANY!!!

My Name is Daniel **, I Live in Dumas Tx. I have been using Cable ONE for almost a year now, and only recently when I started downloading a bunch of extra things on my Xbox did my data caps start hitting, and I was at a 300gb monthly plan and 100mb Download. Speeds were always great, occasional outages were normal due to the weather here in the panhandle, but still reliable. Price was very reasonable considering I was paying 55$ A Month for 300gb and 100mb Download compared to the other company which only went up to 25mb from what I saw on their website, which cost 60$ a month. I'm a Hardcore Gamer and Streamer, SO I do use data, and I have read a bunch of crap about them cheating everyone here and there, but I have not seen that.

Biggest thing to remember with Cable ONE is that you don't have a contract, which also means they don't have a contract. They can do as they please and there is nothing you can legally do about it. I understand that when it say up to 100mbs that doesn't mean I will be getting that high of speeds all the time. The highest download speed I have ever gotten is just over 14mbs, but that is the really rare, generally average around 4mbs. That isn't even 5% of the speeds I'm supposed to be able to get. On top of that, and this is really the biggest issue, streaming speeds are absolute garbage. Even on all the most reliable streaming services (Netflix, HBO NOW, Amazon Prime) it will play for 5 seconds and buffer for 20. It isn't 100% of the time but it is definitely more often than not.

I have been a customer of Cable ONE internet for 16 years. I have NEVER once gone over their "300 gig" limit on my internet until September of 2016. I work from home on my computer and nothing has changed those 10 years since I began working from home. I do not have Netflix or any other program that would cause my internet usage to skyrocket. In September of 2016 I received a notice from Cable ONE that said I had used 320 gigs of data. I was shocked since this is the very first time I had even heard that there was a limit to the amount of data that I could use. I was warned that if I exceeded the 300 gig limit three times in twelve months, they were going to increase my bill by $25.00. I currently pay $55.00 a month.

We were forced to upgrade our internet because Cable ONE said we were going our data plan. First time they tried to do this. I checked the usage times and the highest was a time we were not home! The second time they said upgrade or lose service. So now with our cable bill it's almost 300 a month. The free cable boxes? Ha! We are being charged for those too. We know we weren't using the data they say we were. Laptop wasn't working and only one kid using internet. I know my cell phone isn't using all the data.

I've been with Cable One for 3 years. Their prices are deceptive. I pay for the high speed due to their manipulation of data speed and the service is still very poor. I've spoken with technical support numerous times and have been verbally abused. Had one tech scream at me and tell me to "shut up" because he was talking so fast I couldn't understand his instructions. When I repeatedly asked him to talk slow his response was "shut up." I reported this but nothing was done. He still works there because I was unfortunate enough to have him take my tech call at a later date. When I asked to speak to some else & explained why he hung up. Had to call tech support a couple of days ago because my email and other features were not working. The tech said I need new modem.

We are seriously getting fed up with Cable One and are going to switch to CenturyLink despite having slower speeds. For the third month in a row now we have gotten a notification, claiming that we have exceeded our allotted data. Ridiculous. There are just two people in our household and we work all day. Just another glorified way to squeeze more money out of people.

Cable ONE implemented ridiculous Data Caps for their high speed internet service. If you go over the cap they force you to upgrade to a much more expensive plan. 300gb/month for their 100mb/s service. The only other option in Idaho is obsolete DSL with CenturyLink. We have been loyal customers since the 1990's, we will be switching to CenturyLink when our third warning letter arrives. Even though they have slower internet speeds, they have no data cap and it's cheaper. Seriously ** Cable One, greedy **.

Cable One is obviously taking advantage of its customers in the area I live in. They are the only cable/high-speed internet provider. Everyone I know who has their service received a letter in the mail stating that we had gone over our allotted data and they were forcing us to move up to a more expensive package. There was no way this was true because I was out of town working during this time, but since there is no one else, unless you want a very slow satellite Internet, we are stuck like Chuck in the muck. If you are even remotely considering cable one I strongly recommend going without rather than using their dishonest service.

Back in August 2016 Cable One put new data caps in place. I originally had 50 Mbps internet with no data cap. They changed that to 100 Mbps and a 300GB data cap. That may sound like a lot, but for any kind of video streaming it absolutely isn't. Most other cable internet ISPs have a 1TB data cap which is much more reasonable. Cable One claims that this is to help curb the usage of the highest level users, but it's obvious what is going on. People are cutting the cord and not paying for cable TV so they have to get more money from their internet offering. I'd be fine if they just raised the rates of the unlimited a bit or just offered better data cap options. I've been happy with the service before the cap, and if they increased the cap sizes at the various pricing levels I would be okay with it. At the current state I am very displeased with Cable One and would not recommend them to my worst enemy.

I absolutely hate Cable One and its service. The data caps are outrageous as well as its too pricey. We keep going over them and every 3 months keep getting bumped up. I got rid of my home computer as well as PS4 and we're still going over them!!! Makes me so mad. Sorry we all have cellphones and tablets and video consoles that use data. Clearly Cable One doesn't understand that. The only reason I unfortunately still have them is because there is no other internet provider in the area. They also changed the Cable TV lineup and took away half of the regularly watched shows by my family so we dropped that as well.

I have been using Linux since 1995. I have been using Linux EXCLUSIVELY since 2005. Cable One does not support Linux at all. At all!!! Most of the tech support may have heard of Linux, but they have no clue about what Linux is. REALLY, Linux is more popular than Apple (Mac). When Midco comes online in the next three months, I am going to bail on Cable One, unless they give me a damn good reason why I should stay! Damn it!!!

I upgraded to Cable One's "100Mbps" service four months ago. The fastest download speed I've seen thus far has been about 60 Mbps, but only one time. The slowest was this morning when I tested it after having trouble streaming videos from a news website: < 3 Mbps! That's worse than the service I had before I upgraded. It's unacceptable, but in this area - Sherman, TX - there is no viable alternative.

Charge for internet but are unable to install it. So they set up an appointment to install internet at my house between 130 and 230 yet when I get there at 220 they have already came and gone, I guess in the Cable One world no one else works...

Called to set up an appointment. Didn't get internet set up for fifteen days. Really guys? Then big blocks of time to wait at home to see if you'll show up.

I live in a 55+ community in Arizona and Cable One locked in a monopoly on internet by owning the phone lines and refusing to allow firms like CenturyLink to use them. So if you want Internet, CO is the only choice. Worse, they consistently raise fees, claiming your broadband usage exceeds the cheaper categories. Oddly, they never give guidelines on how they reach this conclusion. Then if you bring your usage down, they tell you they won't bump you down to a cheaper category for THREE MONTHS. I've screwed them, though: I use our club house internet and told Cable One to take a hike. Oh, one more thing: They won't sell you their modem. You rent it endlessly for $8 a month. I've complained to the FCC and the state's version of a consumer protection agency, but neither of them have replied. Best reply: Don't do business with Cable One.

Cable One is a pieces of ** over priced bad internet. I had an issue of them overcharging and they told me they would take care of the issues. I called three months in a row and each time they said they would take care of the issues. On the fourth month I told them I'm canceling them now they're going to charge me three months of back charges onto my final bill. Very, very dishonest company.

Cable has a bad service but they charge too much. When you ask them why the internet cuts off they can't give you answers. They have blocked AT&T just because we live outskirt and all we can get is Cable One. Don't get Cable One TV or internet, you will cry and they will take your money. Cable One is the worse, a very crooked and right out dishonest. This company needs to be shut down for good for committing fraud. Watch your data and you will be surprise, that you're not using as much like Cable One is telling you. The said company is scamming their customers once again. Enough is enough. I wish I can add my receipt but it's all down online. My account is active Cable One account.

First off I'd say the one shining beacon of Cable ONE is their "no contract" policy. But that being said their arrogance makes that a rather non-issue. Of course their product was very overpriced before their conversion to digital but since then it's just overpriced and garbage. Two required digital converters for free and any additional ones five dollars extra each month. Converter remotes that don't work correctly on any TV in the house which promotes further aggravation. Their 2nd tier line up is pure garbage yet they are quick to show what's on the higher tiers as a despicable ploy to entice customers to upgrade their service.

I have paid and paid Cable ONE. They are charging me an outrageous amount for billing and cable. I paid over 500.00 in deposits and ended up with metered internet. Who still does that? It is just a way to charge extra on the bill. Unlike the large cities they are the only game in town for wired internet. They have managed to keep Fios and AT&T out of the area so it is a charge what you want to picnic for them and they do that. My bill is over 217 per month compared to the 140.00 per month that Verizon charges for the same services when they are available in your area. The internet is unreliable and keeps popping up as unavailable even though I am on the 200 mbps plan. I went online to see why they are the only ones available in my area but could not find an answer. Sherman is not so small it could not support competition.

Cable One is again scamming the American consumer. They of course, send you a letter saying you have gone over and this is your third notice. However, they never sent you a first or second letter. Furthermore, the data usage is false given that we were out town a few days and everything was unplug that uses data. Cable One is the worse, a very crooked and right out dishonest. This company needs to be shut down for good for committing fraud. Watch your data and you will be surprise that you're not using as much like Cable One is telling you. The said company is scamming their customers once again. Enough is enough.

Constant errors. They keep changing my auto billing account information with nonexistent card information so they can hit me with a late charge so every month I have to give them the right info again. They claim insane amounts of data usage was used but me and my family are gone for most of the day and you can't check on it because nothing works in the website. It always says site is not accessible or run time error or incorrect info. I've tried with my laptop, my desktop, smartphone and friend's computer. Plus the billing department works when I'm at work. When I try during lunch time the wait time is longer than my lunch time. Not many options. Both them and Century Link are hot garbage.

They said I would get around 100mbps. What a JOKE! I get 9-11mbps! I signed up with Cable One 6 days ago. First day the guy came out and after 30 minutes said that they needed to put in a new cable from their box to my house. Three days go by and they put in a cable. Then 2 more days go by and they send out a guy to connect it to their modem. Tried it for less than a day and called Tech support because it was super SLOW. Spent 2 hours on the phone turning on and off the modem and playing with speed test. He said "something is VERY wrong". S L O W - 9-11 mbps! I mean that is dial-up slow.

If I could rate the Cable One CS reps as the best to worst in my life they are far and above the absolute worst. If you have a company looking to have an example of horrible, rude, disrespectful people give them a jingle you will not be disappointed. I was late by one day on an internet bill and they called me and said I need to pay 350 dollars? The bill was 50 bucks. I say "no way, I need your manager". She got then was even more rude and added a 100 more? She was actually laughing at me. I was a customer for 12 years? I hung up and called the corporate COO office. It got straightened out. Avoid this company. They hate you and love your money.

Cable One please stop adding and advertising services until you can get at least one to work. If your service was run by your billing department it would be very reliable. In Prescott Valley, AZ the internet and phone totally unreliable. With Cable One as internet & phone provider, and AT&T cell service, we are back in the stone ages with little outside communication. Another service failure from Cable One will leave no other choice but to look for another provider.

I have no choice but to use Cable ONE as our internet provider. I was upgraded to the 500GB package because of usage. My problem is how the Bandwith is monitored. "My Bandwidth" is for a calendar month whereas your billing cycle is for another calendar period. We are a streaming family and Cable ONE is the only internet provider I can use where I live. The customer service is horrible. When I found out my plan had changed without my authorization, the representative asked, "Well what do you want?" I simply replied "I would have like to have the option of making a choice." She didn't care because she knew I didn't have options. My complaint is how Cable ONE monitors your bandwidth that is not aligned with your billing cycle. This company has to be headed by Satan himself!!!

Service will be out for hours at a time, sometimes several times a week. When you call they say they will get back with you and never call back. Our service went out on a weekend and they won't come fix it until Monday! The only thing reliable about Cable One is the BILL! You will get it on time and for the full amount no matter how long you were without service. You won't get anywhere close to the "speed and reliability" with internet service that they promise. And customer service is even worse.

I was bullied into upgrading to a higher level after I reached Cable One's data cap 300GB. I must say, for the $130/mo I would expect much better transfer rates, and we get plenty of dropout times. I average 45Mbs down, and 10Mbs up. I would expect more in range of 70+ Mrs download. The ironic part is that they "offer" a business rate for more Mbs at cheaper, but they won't allow me that. I wish there were more competition, for improved product and customer service.

I signed up for Cable One almost a year ago. We have 2 TVs that we stream to (through Roku and PS3) and we use wifi on our phones. In that year, the internet has been very unstable. It would shut off, freeze, or just pixelate images for days at a time. Each time we'd call, we'd get the same support of "unplug the modem for 30 minutes and it should work." I would often ask for prorated amounts for days lost and be told they don't do that. Now, they have completely disconnected my service and are asking $360 to reconnect. The reason? I was late on my payment by a month. I paid $105 to ensure it was up to date but they are insisting the $360 be paid. Now, I understand that yes, I was late, but there was no warning, no "you need to pay by this date" or anything.

I see other people have reported a similar issue. We use Cable One for TV and Internet and have for years. When we moved into our new place 3 years ago, they had an arrangement for using 50 GBs a month and paying extra for every GB over. We never went over and had been told they weren't enforcing it. I don't know when the new 300 GB data caps were put in and enforced, because we only found out after getting warnings of going over. We didn't change our usage habits from before when we were barely using 50GBs so this seemed impossible.

I have had Cable One for 8 years now and they were great for a long time. Nowadays their customer service is awful. I was threatened by them for going over my 300 gig bandwidth limit which I didn't even know what a thing. If you go over the 300 gig internet limit then they try to force you to upgrade to a higher package which is a joke. Much rather have DSL and have no data limit than be bullied by these **. Stay away from this company.

I am tired of watching the TV in the evening because it constantly pixelates and we miss a lot of the dialogue. We pay a lot of money for our services and it's not right that we can't have a good signal all the time. We've been told that it has to do with a transmission difficulty from Phoenix to our area. I wish they would get this fixed because it is NOT fair to the consumers. They should give each customer in this area that has the problem a huge break on our bills until it gets FIXED!

After having cable one for a year we got tired of them and decided to go with DSL. Cable one forced us to upgrade our package because we went over our 300GB a month. Basically if you stream 2 movies a day you're going to go over. They offer 100 mb which is great but not if you have watch what your kids are watching. If you have kids and multiple devices. Good luck not getting ripped off by this company. This is by far the worse company I have ever dealt with. I called and they basically told me to pay 105 instead of the 55 I was paying. I told the rep I wasnt going to double my bill and still be CAPPED. What a joke? Save yourself a headache and dont even bother with them. I got offered 20mb for 30 a month. Slower but its fast enough to stream whatever I want and don't have to worry about Cable One Data usage.

In my opinion, as a consumer, “deals” certain providers give are just not really honest deals. I am in the process of cutting my monthly expenses. One of those “cuts” will be television service. As I am looking for “deals” online, I see Cable One's deal of $35.00 per month for the 1st three months for Internet. Then when you read further, there is an extra charge of $8.00/mo for the EQUIPMENT to receive internet. So actually, the deal is NOT $35.00 per month, it is really $43.00 per month (plus taxes and other fees). This is the same with AT&T...$**.** for internet PLUS $*.** for the equipment.

I have been using Cable One for a couple of years, mostly because where I live it is the ONLY option for internet service. When we opened our account we had unlimited service. Three months ago, Cable One switched us to a data plan and increased our monthly payment without informing us. When I called to ask why our plan had changed, the customer service rep tried to convince me that we have always had a data plan and that we were probably just using more internet. After arguing with her for 10 minutes, she admitted that we did have an unlimited plan before, but that they only offer data plans now.

We have been experiencing higher than normal bandwidth usage with Cable ONE since last August of 2015. We have received two notices from Cable ONE that we have exceeded our monthly allotment of 300GB for two months in a row (that's a maximum of 10GB/day). Looking at the history of our usage, we have exceeded 300GB almost consistently since last August, and our Internet usage habits haven't changed that we are aware of. In fact, August was the first month when this happened. We were consistently under 10GB per day for all previous months of this year. In August, we were on vacation for two weeks and our bandwidth usage shot up over 500GB for that month.

I took a day off work to sit in my house all afternoon waiting for Cable ONE installation. After they are an hour late, I call them to see what is going on. I am told that they tried to call my wife's cell phone and she didn't answer, so they canceled the appointment and never came to my door. I said that I don't understand why they would decide to cancel an appointment without even coming to the door! What if she did not have service or was working at the time and couldn't answer? Then I start getting "it's just policy" over and over again.

I had Cable ONE for about 3 months and decided to turn off my phone and TV service. They increased my bill for no reason, customer service spoke in circles. If you're looking to turn this service ON, DON'T!!!. Stay Away from all services!!!

I have been signed up for internet and phone for two weeks. The internet has been down well over 30 hours and they simply blame it on converting to a digital system. Today my phone is down and I have a message to sign up to voice mail. It will not let me place a call. Their 24/7 service number simply goes dead when asking for support. I have spent over 1.5 hours trying to contact anyone.

Well I got Cable ONE when I moved into my new house. Was great till they up the speed from 50 to 100. We couldn't play our internet game at the same time like before. I called them and asked, "Why?" They said, "Come and get new modem." So I did. That didn't help. Then they up my speed to the 150 still suck. I called again. They sent a tech out with new modem and again nothing. Everyday I called and they said it not on their end but was funny 'cause we didn't have problem till the change the speed. So I call CenturyLink. They was there in 3 days hooking me up great plan 40+ and I get 20 m upload. With Cable ONE you only get 3, 5 and 10 but pay thru the neck. Since I went to CenturyLink I can run 4 PCs, play games, listen and watch Netflicks and not one problem. I only pay 40.00 a month. Be careful with Cable ONE. I only got a 25.00 credit and it takes a month to get that.

The first problems I had with this company was finding router that was compatible; I ended up renting one from Cable One because NONE of the ones sold in my area would work. After going over my data limit (never received a notice I was even close to the limit) I phoned Cable One to upgrade. The customer service rep was rude and condescending. I only wanted a price list so I could choose an upgrade, but she was lost in her world of berating customers. I will never support a company that treats customers as poorly as this one does.

Since August 2015 I have had numerous landline phone (my only phone) outages. I have spent many days and hours on calls to Cable One. If I have no landline, only to interface with them thru 'chat' on the computer. This has been time consuming. They gave me no - zero credits. For days my phone was non-usable. This continued in September but then it started with internet and television outages as well. Again, numerous 'recommended time' phone calls were made. By this time I had been told so very many times that Cable One was 'sorry' but there was an upgrade occurring. The bottom line to all this is I have only now in November 2015 been given a 26.00 credit. I propose a CLASS ACTION SUIT AGAINST CABLE ONE.

Cable ONE, US again irresponsible to consumers. Recent digital TV was added and Cable ONE is unable to connect to the equipment which Cable ONE provided with digital TV! How surprising! Called Cable ONE support and activation of digital TV box after connecting as instructed to no avail! Cable ONE support person told me it would be THREE WEEKS before a "technician" would be available to visit the residence and determine the problem.

We have been with Cable One for over ten years. When we got our internet we got the largest package and now are going to have to pay more due to them saying we are exceeding our use. Our contract did not have a cap. We looking to directv and so many others are due to cable expense vs channels. Now the menu skips from 41 to 70 you can't even tell what is on tv. I hate to leave because of the time invested with them as a partner for years but the rate increases on internet are not fair. I think they would be trying to keep customers instead of losing them to competition. If the computers can have bigger packages for less what is the excuse.

Serving 730,000 customers in 19 states, Cable ONE has grown to be the 10th largest cable television provider in the United States. The company was founded in 1986. Yeah because they force people to upgrade for going over their so called data. They also have a monopoly on cable internet service in Idaho. There needs to be a law against forced upgrades.

Forced me to upgrade my internet because of going over their 300 gig limit. My internet doubled in price - almost paying a 100$ a month for a connection that I don't want with no downgrade options because I keep going over my old 300 gig limit even though my new limit is 400 gigs. Customer service was not helpful at all - they pretty much told me I have no options but to pay $100 a month. For a broke college student this is beyond frustrating. Watched my internet bill steadily climb all year. I am done with Cable ONE - cant wait for Midco to finally provide service to my area. Will cancel cable one ASAP.

Cable one is by far the worst internet service I have ever seen. They told us that they would provide faster service than centurylink, since we had them we have been repeatedly kicked off our internet and when we try to sign back in it tells us the password is no good. Even connected through ethernet we would still get kicked off. I called and complained every day for a week they told me that everything is fine and it must be my fault when they finally sent someone he said everything was fine and it must be my fault. Then they told us that their router isn't the best and we should get a different one because the neighbors WiFi is causing interference. This is the worst company I have ever dealt with in my life. Do not pay these people anything for any service. I only gave them one star because it made me. I am canceling their internet and going back to centurylink. It has only been a month and that was way too much.

Internet service options in the Prescott, AZ area are limited and I have been with Cable One for 10 years. During this time, the Internet service has ranged from below average to very poor. It's not unusual to have problems on a weekly basis and I've experience drop outs as often as 5-10 times per day. I am sure their customer service group struggles to come up with excuses to defend Cable One's substandard performance. And I've heard far too many excuses; but they are a monopoly and they know it. And with every call to customer service, I hear about an upgrade.

Well, it's like this! Brand new to Cable One and we are a hostage. The government will not help by allowing other cable companies to compete, where we work third shift and Cable One does all their maintenance at night. We pay our bill and not get services. When you call, they tell you like it or leave it, so we dropped TV and went with Dish (Great Service). We have no choice for Internet and our business is through the internet. Oh did I mention that I am crippled and cannot hear, disabled for serving 911, but don't expect to be treated any differently, Cable One is a non-prejudicial abuser. The ladies in our local office is great. Anti-Customer Service IS THE VERY WORST. Tech Support is a bunch of young kids only reading a script.

Very frustrating and disappointing service. We have to monitor our internet usage each month to avoid exceeding their limits. We use Netflix and Vudu and were notified that our bill was going from $50 to $135 a month and we have no recourse or latitude in our options. I am actively looking to switch to an alternative provider, but options are limited for us in Meridian. I will leave the nano-second a reasonably fast option becomes available. I have absolutely nothing good to say about this company and their policies.

The hotel staff of Suburban Inn & Suites (D'Iberville, MS) called CableOne several times over 10 hours reporting several hotel rooms had failing cable TV ("no service" on regular, paid for channels). Several customers also called because CableOne was not responding to the requests for service. They sent the most ignorant, insulting, lazy, apathetic "service" person we've ever encountered. He not only ignored the reports that ALL hotel rooms had failing cable TV, but he ignored several statements from staff and clients. As a COL and physician in the military, I travel a lot. I know excellent customer service traits - and I've witnessed abysmal. This is the worst I've ever experienced. Personally, I've never seen any "service" person be so intentionally rude and insulting to a highly decorated, disabled, military physician and officer... let alone to everyone else.

Received a notice that my bandwidth was above their requirements. Changed my settings for Netflix as this appeared to be the major culprit. I have Glasswire on my computer and it shows a daily usage of less than 1GB of date. However, without using any Netflix for the past 3 days, Cable One still shows usage in the 4.0 GB range. One day only had the computer on for 8 hours and no streaming. Everyone should monitor closely.

I'm going to keep this short. I'm too upset to go into great detail. I came back to Cable ONE after leaving them 11 years ago for poor service. I have repetitive outages, TV always pixelates, I'm on the phone with them weekly. No bill credit! Gone!

Everywhere I've been just gave us internet and we never had a problem from then on. Ever since the first month of having Cable One we have gotten warnings about over usage... I've NEVER heard of this. They say we used double the amount and our bill will automatically more than double if it continues. Does this sound fair or right? It sounds really fishy to me and EVERYONE I've asked about it. I will actually move from this area to avoid paying Cable One more than they deserve.

I wish I could give 0 stars. My internet and cable were both out for three days and everyday that I contacted them, they either said they were working on it, or it was a problem on my end and nothing they could do. Finally, when we pushed them to come out to fix the problem, they said they'd be at the house after 1 pm. At 2:30, the technician didn't call as he was supposed to, and didn't even knock on the door when he got to the house. He simply left the note saying he showed up, while we were sitting in the house waiting.

Today, I likely had the most horrific experience with a company in my lifetime. I have been a Cable One customer for over 10 years and have not had any issues with them until last month when I received a notification that I had exceeded my data allotment. The notification stated that I had to upgrade my service to another plan that would provide a larger data quota. I immediately called Cable One and upgraded to a plan which was basically double the cost of the prior plan ($130/mo).

Cable One blocked access the internet UNTIL I read/agreed to their new terms/policies. The problem? I woke up terribly, horribly sick and needed to get a doctor's # but didn't feel it was a 911 situation. Cable One blocked every search demanding I read/agree to their policies. I tried to read it but was so horribly sick, it was impossible to concentrate. I went back to bed. 5 hours later, tried again. Finally I simply clicked "agree" so I could use the net. I called Cable One to complain. They essentially said, "Sorry, that is our policy." I said, "Sorry, but that is extremely WRONG! You are not considering extenuating circumstances -- what if you had an emergency with your child, pet, etc. and NEEDED immediate internet access?" Cable One's response? Standard script.

We went over on our data cap 3 times so we were not only forced into a higher tier, but they want us to jump 2 tiers higher. So instead of $50, we'll be paying over $100. For pretty much the same service. Ridiculous. Just avoid them if you can.

If you can avoid Cable One, do so! This is by far the worst cable/internet I've ever had. My internet hardly works & when it does, it's not high speed like they promote. Not to mention, they are increasing the cost of internet this October. Plus the channels they offer aren't even worth paying for when Hulu & Netflix are $8 a month. Stay clear of Cable One.

Not a lot of choice in Boise, ID for ISPs - both C'Link and Cable ONE have mostly bad reviews - probably due to lack of competition, and the corporate mentality of "more cash, less service". Bad customer service, downtime, bills that make no sense - sound familiar? With the service I've had, I am writing to FCC, BBB. ARE YOU?

We use Cable ONE, well because in Texarkana Tx that's all you have to choose from, and we cant do Dish. We signed up for basic cable and internet, "bundle plan" and was told total with taxes was 130.00 a month. It's been over 200.00 for one reason or another every month. They now say we use too much GB on our internet plan and sent a letter saying "if you don't upgrade to a larger plan we will upgrade it for you!!!" WTF. We specifically asked before we agreed to anything if there was any kind of overage fee or limit to how much internet we used and we were repeatedly told NO. Even the cable installer who came told us the same thing. My last bill was 311.00 dollars for basic cable and internet. This company is scam. If you can choose a different provider!!! The cable goes out all the time and the internet really isn't that fast. If you can do Comcast I would advise to do so. I would if I could.

AVOID Cable ONE at all cost. I have been with Cable ONE for 20 years this October. Two months ago I did not receive a bill. I went into the office only to find out that they do not take payments so I waited to get the next bill. I received the second bill on a Friday and I immediately called your company to talk to a representative because I had a late fee. She removed the late fee. At that time I also told her I would mail in the payment because I did not want to pay $10.00 to make a payment over the phone. I mailed the payment the next workday (Monday) and on Tuesday they disconnected my service. I had 1 work day to make the payment yet the bill did not say it was a cut off notice.

Internet went away again all morning. Called customer service and they of course agreed there was a problem. Said they were working on it.

Wish I could give negative stars. My already insane internet rate just went way up, and my internet isn't even working. I cancelled the cable service long ago because they lost all of the channels my family watches, so we use the internet for our TV. Not smiling Cable One, not smiling.

I have been Cable One customer for over two years with perfect payment history using the easy pay option where they automatically pull money from your checking account with a debit card. I recently had a debit card change and when I got my bill it reflected current and past due amount. I went online to pay the bill. Silly me for thinking this would have updated my card information on file! Clearly it was not updated for easy pay nor did I receive a courtesy call to update my card information. So... another month went past due but this time they disconnected my service. In order to turn service back on they treated me as if I was a brand new customer and would not reconnect my service unless I paid a $150 deposit, $90 connection fee on top of first month and last month's bill.

We moved into our amazing home a bit over a year ago. We called Cable One because they are the only cable provider in town. Since we have had Cable One they have been telling us that they have been upgrading their systems, to "bear with them." A year later nothing has updated - speed still slow, can't be on the pc doing homework and have a video game played in the another room etc. Today I finally snapped and started to shop for another service provider and guess what... there isn't one. That's right in this city that's it. We all are angry we all have to deal. If I ran for mayor on Rio Rancho based solely on a no Cable One monopoly platform I would win.

I could write a book about my last month with this mega corporation! Promised a $225 refund for our initial deposit after 6 months of paying on time. MAJOR runaround. Different customer service folks, different answers, total BS each and every time I call. It's amazing that on the bill due date, the money is jerked out of our bank account, but God forbid you try to get YOUR refund back. Cable One, are you really hurting for my $225? Retired and living on a pension, we could sure use $225. I lived up to my half of the bargain by paying on time. Now it's your turn to live up to your half. We will fight for our money, believe me. As consumers, we must stand up for our rights and stop the greed. I am sick of their crap.

I called to get my business cable services moved 1 mile. 16 days later I still have no service. I have called almost daily only to be told someone will call me. I have finally requested a supervisor "they were all in a meeting" (sure they were). Left messages -a no call back of course. One csr told me nothing had been started on my account yet to move my service. Really? 16 days! My account is auto pay so I am paying for something I don't have. I finally requested the cancellation dept. They claim I can break contract in 3 days if I still have no service. I just bet it's a lie. How is this company still in business? I am a store owner and would never treat a customer this way!

I am a gamer. I have been for a while. I play a game called Counter Strike Global offensive (or CSGO for short) on a fairly regular basis. If you ever hear about professional shooter gaming it's either CSGO or Call of Duty and only Call of Duty for its extreme popularity. Cable One has been a absolutely wonderful service for me as far as gaming goes. I only use it for Internet and for that it has been great until recently. Cable One recently came out with their "Ultra 100 Internet" or something along those lines and ever since then my internet speeds somewhat suspiciously slowed down to the point where my game is completely unplayable. I am 100% certain that Cable One has purposely throttled its 50 MBPS connections as well as those slower to encourage an upgrade to their Ultra 100 **.

We have been Cable One customers for 16 years!! I purchased a new TIVO that must be paired up with Cable. So I purchased a cablecard to go inside my TIVO box. Well, going on week two that Cable One can't activate the cablecard. I've talked to 10+ people, been on hold for hours and hours. They all say the same thing, "Your account shows pending, transition etc." They all say they are sending out a ticket for repair etc. BLAH, BLAH, BLAH! Week two, so I actually went to the cable company in Boise. Told them my problem. The guy works on my account for awhile, gets me a new cablecard, says "the pending is closed now."

Cable ONE is losing tv subscriber so they are screwing the internet user. They say "You will get a notification about your usage." I got one that my cable is shut off. I was on the phone 5 hrs. They told me I had to upgrade from $83 a month to $130! They are out of their minds. I had that account for 20 yrs. Never had any problems. We had local support that was top of the line. Now we have nothing. When you call it goes to... who knows where? The cap is the most BS. Profit is one thing but ** is another. $6 to $9 a gig is the charge when in the real world it is 2 or 3 cent per gig.... Criminals!

Lousy selection of channels, high rates. They were too cheap to pay what Viacom wanted even though the rest of their association did. So we now have Eternal World Network BYU and few other religion stations. Last year, they jumped up rates by 2 a month for sports programming surcharge. Then another and another. Then this Feb they had a 20 percent increase. They never replaced the channels they took away. I was told by a secretary we were lucky to new channel. The rest were put on a separate extra charge tier that rose to 16 a month, the regular went from 45 to seventy.

Cable One hijacked our internet last week and held it hostage until we agreed to pay the small business rate of $130+ per month because we used too much data. Did you know there is a cap on your internet through Cable one? Us either! We have only one option for internet service at our address... We called to negotiate a more reasonable solution since I already pay them a bundle of money monthly, and they refused to work with us until we could show 3 months of below the data cap usage. It's called a forced upgrade.

Cable ONE installed internet and now I can't get a signal on one of dish tvs.

Worst internet cable company in my life. At first I was paying $60 a month, a few months later they raised it to $108 a month, a few months later they shut my internet down and they wanted $270 a month. They said that I was using too much internet. That's a bunch of **.

Cable One should be investigated! I have spent three days dealing with the ** customer service in my 51 years on this planet! I have lost my voice, had to repeat myself 7 different times to 7 different people, 7 different responses saying "WE have it fixed"! I have spent 4 hours of my life in three days on a phone to Cable One trying to get these idiots to fix my account. Charging me for services that are not there. This company has put every customer on the brink of just getting rid of them. Cable One wants a hundred dollars no matter what! From every household they are in. They throttle the hell out of us! What is really going on with corporations like this that are able to rob people outright. Make them go crazy in the process.

Worst company/customer service I have ever dealt with in my life. Was on the phone with a rep for 45 min and was hung up on after I asked to speak with a supervisor. Would rather have no cable/WiFi than deal with this company. Willing to spend $30 more a month (than what I was paying cable one) to go through another provider.

Active duty service member that relocated to the area and needed basic service. Cable One came out, did a decent job installing the service then departed. Over the next few months, my bill changed monthly. Finally, I decided to get satellite TV and keep the Cable One internet. What an amazing difference in TV quality, selection of programs, and overall experience for a third less than what I was paying. Now the Internet hardly works, the company doesn't answer the phone for customer support, and now I have a bill for a service that hasn't worked in weeks, if not months. My hotspot on my cell phone is faster and more reliable than the so called hi-speed 50mb internet I've been paying for. Horrible unprofessional company. Put it this way... I had to wait in line behind 10-15 people at the local office with people who were also switching providers and turning in their equipment in trash bags.

I am paying for 75 Mbs and could not even connect to the net! The service has been fine, no complaints. Then they started an upgrade and I lost most of my connection. So far I have not received any discount or adjustment. Do not use their auto pay system because you cannot stop them from draining your account for whatever they want. It is impossible to call them locally. Everything is automated so no live person = no help. I have not missed a payment in 6 years of service. I have received one small discount during all those years. Service = no stars.

CableOne's high-speed Internet service, at $50/month, has been as reliable as most for the passed year. The past couple of days, though, it's been down time after time, sometime for hours. Such things will happen to a provider once a year or so; it's to be expected. BUT their response to it has been abominable! You phone their support line, to ask, simply enough, if there's a general outage (rather than a problem on your end) and you get a chatty recorded voice who insists on "walking you through" a debugging process, beginning with checking that your modem's power is on, that your cables are plugged in, and so on.

We have lived in several different cities and have had a variety of Internet providers - some good, some not so much. But none have come close to demonstrating Cable ONE's ineptitude. It took almost three weeks to get an account set up because we "fell off the grid," though they had no trouble cashing my check a day after it was written. Then, the first installer put the wireless modem in a metal box in the garage and the signal was almost non-existent. Two more installation trips and we finally had wireless. But the system is chronically unreliable, losing Internet connectivity on a regular basis. We can't stream movies because of the reliability issues. I will say the tech phone reps are knowledgeable and very service-oriented but each time the problem seems resolved, it surfaces again. I want to get out of my contract and go with anyone but Cable ONE.

If you have more than two devices connected to the internet, the connection drops CONSTANTLY. We tried two modems that were supplied by the company with no fix. Then when we bought our own, they said it would take 24 hours to register it in their system! We were never credited for down time -- even the 24hrs they wanted to get off their ** and register the modem... Zero customer service adds insult to injury. The staff seems too busy with their own problems to actually do their job. It's almost like the whole company is two guys and their girlfriend. This is why it's important to be involved in local meetings where these contracts are handed out.

I called the provider to ask for credit to my account for every day that they have had an outage in my area. It has not only been very time consuming to call on a daily basis but very frustrating to deal with the support staff of the cable company to speak to them regarding getting credit towards my account. They told me that I needed to keep track of the daily outages when in fact they have that information on hand. I was told today that I needed to call back when it was up and running to talk to someone to get credit. Cable one is the worse company and the sad fact is that in our area we have no other options for a provider.

We got internet service through cable one in December 2014. The line has laid across our yard for 6 months with no attempt to come bury it. I get home today and someone had buried the line, but instead of burying the line that was existing, this idiot ran a new line and left bare wire exposed out of the ground. And now my internet and satellite doesn't work. I have called 5 people including 1 supervisor and nobody knows what or why this happened. This is the Sherman, tx office. Do not deal will Cable One, they have no clue what their workers are doing. Will be finding another provider.

Back in 2012 I ran into a few financial woes due to medical bills therefore I had to cut my cable and internet to keep up. After I returned the equipment (A modem and cable box), I asked them if I still had anything left I owed them. The person taking my equipment told me that I didn't so I assumed my debt with them was wiped cleaned. Now, almost four years later as I'm in the process of trying to purchase a home, I noticed a collections debt on my credit report stating that I owe Cable One $220.00 so I figured I'd call Cable One directly first as to maybe it would be easier to get it removed off of my credit report through them than dealing with a collection agency but to my surprise they told me that I actually owe them over $400.00 because it was never documented that I returned the equipment.

According to Cable one we have a HDTV/DVR and we are charged $10 per month. WE DO NOT HAVE A HDTV/DVR and every month we try to address the issue. Cable one calls as a VP long time service person, just imagine the other overcharges that are unchecked. We also "noticed" last year that we were being charged the "sports surcharge" $2.94 and we do not view any sports either! We are being nickeled and dimed to death by cable. The bill just went up this month to $126.72 and this is internet and DCX700-M piece of equipment that is not worth having and out the door it will go. Something is wrong with the way we in the US are being robbed by Cable.

The worst customer service I've ever dealt with in my entire life. Also they charge you for no service or they charge you whenever they want to for service that you haven't even had or can get from them. The slowest and the weakest minded people I've ever dealt with. If you are reading this save yourself - do not deal with Cable ONE. They will send you to your grave.

The last several months, the internet disconnects or drops to such a low level - typically between 8 and 9 pm that we cannot even read email. The service is frequently so bad that the site www.speedtest.net will not load. The service is restored for a minute or two to an acceptable level and then drops again. It appears that they may be 'multiplexing' the service, cutting speeds to essentially nothing and then restoring it so that the customers cannot document the abysmal performance. I wrote a complaint to their customer service, and my wife has called to complain. They claim they know they have a bandwidth issue at 'peak times' and are 'working on solutions'. They are selling a product which they do not have. That seems to be a definition of fraud.

I have to pay a sports tax of 2.94. I do not watch any sports ever. I was told when I signed up that they have On demand. They do not have this service at all. I was flat out lied to. They said I could access Starz, play a service Starz offers their customers at no extra charge. Another flat out lie. Another problem with them I pay my bill over the phone, I could not get thru. I went to Cable One office you can not pay your bill at cable one you have to go to an Authorized payment center to pay the bill. And of course you are charged to pay the bill. Cable One should not charge you to pay at their Authorized Payment center. That is wrong. Also they are very rude.

Generally poor connections - slowness for multiple devices, drops/stalls in service periodically. Various t/s steps showed issues to be on cable one side.

We can only buy 5 mbps internet. They keep sending ads saying super speeds avail., but nothing here in Page AZ. Then when I try to use the internet I can't get speeds even close to 5 mbps. I'm lucky to be able to get half that. Everyday my connection to the internet drops out several times (speed goes to 0). I usually just have to wait till evening or early morning to get a decent connection. I have called tech support and got everything blamed on my cable router or computer by them. When I complained via email they said I did have some issues with my speeds going to 0. Tech support never helped. Unfortunately we don't have other options in our town for reliable internet other than dial up. This really sucks...

Since using Cable One they have said I use several hundred GBs and then bumping me up to the business plan. I've called to discuss this issue telling them I only have one PC and I do not download movies nor music. Even in December they said I used over 400 GBs and that's being out of state for 2 weeks. Ultimately, these people are thoroughly uninterested in being any help. No big deal though, they said I only have to pay $487.48 and I can have Internet. What a joke this place is.

I watch these Cable One commercials claiming "blazing speeds" and have to laugh. I have had dial up faster than this garbage. I can't even check my email half the time without the connection timing out. I call and complain and they say a tech would come out and fix it but half the time they don't show up, and when they do they just wiggle a couple wires and say they don't know what the problem is. Guess it's too much to expect for them to do their jobs and find the problem. The hub outside has been hit by lightning and never repaired. I've told them 3 times but they don't care, they have the attitude of "shut up and give us your money". Now they have doubled my bill claiming I'm using 300 gigs a month, despite the counter on my modem showing that I have used less than a tenth of that. This company IS NOT what they claim, nor are their services. THEY ARE NOTHING MORE THAN A GROUP OF LYING EXTORTIONISTS!!!

I received an increase of almost $4.00 around beginning of winter for a Sports Surcharge and we don't even watch any type of sports on any channel. I called to inquire and was told everybody has to pay it. Then February bill was increased by $11.00 with no prior notice. Now my CBS station is gone - no explanation - and that's the channel we watch the most.

I would just like to say that in the 2 months that I have had CableOne, the internet has been AWFUL!! It continually drops connections (wireless or wired) and my VOIP is spotty at best, I can hardly have a conversation. I called service personnel (after I could FINALLY find a number to call, try posting it clearly on your website!!) all they wanted to do it point at the router/modem, point at the console or PC, point at this point at that, when the fact of the matter is your Service is NOT ADEQUATE! It should be illegal for you to advertise "UP TO 50Mbs" when you squeeze everyone down to NOTHING.

I called to report that the remote was no longer working and wanted a replacement device. When I told them they said my only option was to take time off of work and go to their offices to collect it. When I said I was not able to do that and asked if there were any alternatives, they said we could mail it and then hung up on me. I have no clue if they are going to mail it to me or what happens next. I have no want to call back. This is yet another experience with their lack of Customer Service.

We have lost basic CBS channel with an explanation that the cost was too high and immediately we get an increase on our bill for less service. It amazes me how this company can continue to rip people off with no FCC interaction. Who do we as consumers turn to for justice?

I have not received a billing statement from CableOne since December 2014, neither online or in the mail. If I view my account on their site and look at past statements there are none since December 2014. I was charged a late fee for February 2015 because I forgot to pay (no statement) and CableOne did credit the charge back since they couldn't find any statements for my account since December 2014 either. I have spoken with CableOne representatives since January regarding this issue and am still waiting for the issue to be resolved.

Cable One treats you like an inconvenience rather than a customer. Rudest people I've ever dealt with. If you can avoid using their service I would suggest it. I'd rather pay twice as much than deal with their people.

I made a payment over the phone for $111.55. When I checked my checking account the next day Cable One charged my bank account $111,111.000. Which left my account at a negative $-97,004.98. I called customer service to let them know of the error. They were very inconsiderate and told me that it would be 10-14 days before they could do anything and that my bank would have to straighten out their error. Customer Service clearly didn't want to deal with this problem. On top of my account being in a negative they told me that they didn’t know if they could pay all the fees associated with overdraft. WORST CUSTOMER SERVICE EVER :(

I signed up for Cable One high speed internet because they promised 50 Mbps service. Had to help their service person put in the cable. When set up I could get 6 Mbps and kept dropping connection. They informed me that "you could not get 50 Mbps on wifi that is only with direct Ethernet connection." Problem is my modern hi-tech laptop does not even have a Ethernet plug. Connections kept dropping on every reset and sometimes speed was 0.7 Mbps. The only reason I kept trying is because don't have many better options in my area. Spent a total of 17 hours on phone with technical service and every time I called it was like starting all over again.

Over the past two years, Cable ONE has dropped several channels that I enjoy. These channels were replaced with another set of channels and my bill has gone up by at least $20, if not more. Now, several channels I once received are on a different subscription package? My rates have gone up but my service is getting cut. In short, Cable ONE is charging me more and more for less and less while failing to provide consistency in programming.

I just got my March bill... no explanation, just a $10.00 hike. When I called, they told me it's not their fault, it's the networks. I am getting DirecTV installed today. I had it for years with no problems, but cable was already hooked up to this house when I bought it. I think in the past 10 years I'm paying at least twice as much as I used too. DirecTV sent me a $300 deal where I could use it towards my first year of service, or get a gift card. I'm applying it to service. Now, I know that at the end of the year my bill will then be $80.00 rather than $40.00, but that is still a bargain, compared to what Cable One has done to me.

Once again my rate goes up almost $10 and I got no warning. The internet is slow, every other station is either too loud or too quiet and I have lost some favorite stations with no new ones being given with the latest increase. I think it is pure greed on Cable One's part. Dish is looking better and better every day.

Feb 25th 2015, 15 minute wait time to report service interruption. Presently, Internet has been down for 3 hours and is still down. Told that service is down in my area with no ETA of when it will be restored. Need the Internet to support a voice over Internet phone line.

First I had to give almost $200 deposit. Could not get all back when stopped service because they used part of deposit for other charges not bill. I started internet service for $50/mo. I paid this first 2 months and the charges went up to almost $100/mo. THEY ARE RIP OFF!!

We have Cable ONE TV and internet service with their Tivo system and have been connected to this outfit for over 4 years. No alternative locally because they have a monopoly. Everything else is DSL which does not support what we need. Well, we pay big money for 60 megabit service, most expensive they have. Every time, every time, I check the speed on my Windows 8.1 computer the best I ever get is 14 megabit. I have the latest Zoom modem with a brand new Linksys AC1900 router that provides the best connection and latest interface available.

I do not personally pay for Cable One service, but my employer (AmericInn Hotel & Suites) does and after my experience at work I never would pay for it. A couple weeks ago our maintenance person had to install these boxes for digital TV and ever since that day they have consistently stopped working. Some days I spend more time fixing TV's than I spend sitting at the front desk! I imagine this wouldn't be a huge issue if it was just one or two TV's in someone's home that kept breaking, but I am one person and during my shifts I am responsible for about 120 TV's all at once. It is so frustrating and I am constantly at my wit's end. Cable One sucks.

I got my Cable ONE bill yesterday and discovered it had gone up another 10 dollars since last month and there was another 10 dollar increase back in November. I called to complain and was told that this increase was posted on the back of last month's bill...aka: read the fine print. The operator said he was sorry and was going to take 10 dollars off my bill for the next 6 months. Today he called back to say that he could only give me one month of 10 dollars...needless to say I am exploring other TV options.

I’ve lived all over the country and I’ve had Time Warner, Comcast, and now I have Cable one. Cable one is the absolute worst company I have ever dealt with. My cable bill just increased from $142/month to $171/month, which they claim was due to a promotional offer that ended. Another thing prospective customers should know is that their channel selection doesn’t even come close to measuring up with their competition. And don’t get me started on their 50 Mbps Internet. Our speeds are 6-8 Mbps on a regular basis and the wireless connection is intermittent, at best.

Same old cable one services! Received billed today with a $10.00/month increase with no explanation! In 10 years the price of cable one has up 2 1/2 times what I was paying! WTF! All for more infomercials, religious, and commercial! Time to cut the COX/Cable One off! Ridiculous!

Terrible Internet quality and very inconsistent... Sherman customer service was invariable and unacceptable. Very rude and unprofessional managers that try to get every little cent that they want.. Would get other provider but in Van Alstyne Texas it is the only cable service available. Hoping one day some other provider (Verizon, AT&T, and etc) will knock this joke of a company off their pedestal. DO NOT GET THIS SERVICE IF IT'S A CHOICE!

Raised prices because "sports" channels were charging them more. Jan 9, 2015 they blocked the CBS channel in Batesville, Clarksdale, etc. Ms. Nothing was given in place, and no refund. The CBS channel will have the football playoff this Sunday. I will have to drive 40 miles to a bar with dish to watch it. I love jeopardy, the mentalist, madam secretary etc. The air should be free! They cut off the baseball playoffs last year, my husband went insane. Many days we have no TV, computer or phone, they never give refund. I have too many trees to have Dish. Any ideas? If someone wants to start a class action suit count me.

Almost every single time I try to watch things on Cable ONE the connection is total crap, is jumping all over the place, is bleeping. There's no connection, it's just total crap and I know because I have called them many times about dealing with their ** that there's nothing to be done, and they are there. I feel like there is just make up something. They're the worst and I hate that I have to have them and every single day I hate using their product.

Antenna does not work. Cable ONE is taking channels off of their problem for no good reason.

I absolutely HATE this company. I am not someone that ever has a bad thing to say. I am extremely easy to please, and I will give companies chance after chance to get things right. Cable ONE has been my worst nightmare since I signed up. I got married and moved to a new location. Our apartment complex signed a contract with Cable ONE, so they forced all residents to use them. To get set up, they had us call a number that went straight to an automated voice mail. The machine said that someone would call us to get set up within 24 hours. I waited 3 days and did not get a call. I repeated this process three more times and never got a call back (remember, I have now been without cable or internet for two weeks at this point).

I called to find out about how to change my service from cable and Internet to just internet. After waiting for over 15 min to talk to someone, the rep that answered let me know how much the Internet was but never once asked me why I wanted to cancel. She sounded like she was bored and I was just another number. I advised her that I wanted to make my last pmt over the phone and she transferred me and placed me on hold for another 10 minutes. The next rep that answered said she would transfer me again and placed me on hold again. Then a third rep answered and said she could not find my account, (I've been with cable one for at least 6 years) and said she would transfer me again. When she did this, she disconnected the line. I thought they would treat long standing customers better and would be upset to see them go but I guess that's not the policy with them .

I have been with Cable One for years. They have had Great Customer Care Service until recently when I chose to close my cable due to constant difficulties with the new system. I have talked to 3 representatives who all gave me 3 different dates I would get my refund. Believe me, they were not polite and could have cared less. I was also given 3 amounts of my refund and now it is even lower. First, Oct. Then Nov. Now Dec. I don't get it. If I owed Cable One I would have been disconnected for sure. Sad to have to agree with thousands of customers who have had the same treatment. I worked for Dell Computers years ago and Citi Bank Customer Care. This is definitely how I treated Customers. Who knows if I would ever choose to change back to Cable One someday. Unfortunately I for now would say no.

I have had this service for less than 2 months and their phone number is at the top of my call log! We are calling them several times a day and their automated troubleshooting machines comes on. We go through that process on to be told we be transferred to customer support. They consistently tell us there is "working being done in our area." Everyday? All day? Please, find another provider. This was the worst possible route (pun intended). Cable One is garbage! Point blank.

My wife and I had been pretty satisfied with Cable One in other regions we have lived, and thought it would be the same experience here. Wrong. First they repeatedly have the wrong listings on two of the channels. We have to look at listings by another provider on the opposite end of the state to even know what is playing here. Second their Cableone.net service ever since the fall semester began at the local college has been subpar at best, poor at worst. We are lucky to stay connected for even 45 minutes at a time. I can use the same computer and the same network adaptor to connect through my broadband (using my cellphone as a hotspot) and it works great. It is only problematic when I'm going through this service provider.

Channels 465 and 455 have been tiling or the channel reads "cannot get signal V52". This happens in the morning around 8am and again around 8pm to 11pm. It seems when the channels are real busy during those times I lose the signal.

I called to cancel cable before and the lady said it would cost money to do that. And she will have someone call me then - no one ever did. Then I called again and decided I just want the internet on Oct. 2nd and the lady said my bill will be $85.00 and I will get free cable the rest of the month. And then it ended up being $145. I called customer service and asked and she said they took $55 off and the bill was more than what I have to pay every month. Then I told the lady the situation of what the other person said and then she hung up on me! You want customers then give good service. I never heard one person say anything good about you and that is a fact! You have crappy channels and charge a lot when other cable companies cost the same or less and have way more channels and better service. I am very disappointed and thinking of cancelling everything from this company all together and get internet somewhere else. Your a bunch of money hungry people that need to be fair to customers!!!!

I moved into a new place where Cable One is the only viable choice for service. I have had their service for 6 months at this residence. They turned off my service due to my "excessive use" and forced me to upgrade to a package that cost 130$ per month. When I asked them if they could offer me something more reasonable, they declined and said I could cancel or upgrade to this package. The package isn't even a consumer product. They offer it to Businesses. I am shocked. I didn't even ask to cancel yet they still proactively told me to cancel or choose this option.

I have had problems with Cable One since I signed up. I receive free Cable One (CO) with my townhouse rent. I called CO because I wanted to add a TIVO as well as internet connection. I was placed on hold several times for as long as 40 minutes each time before being disconnected w/o speaking to anyone. I finally got in my car and drove to the office. It took THREE women one and one-half hours to attempt to sign me as they were just going through a change in the billing system.

Upset that Cable One is blocking me online when I try to go to all nat'l news & other shows: CNN, Midnight Show, etc. They are not in my channel line up because I can't afford them. This is not right. I pay $90/mo for cable & internet & a lot of ppl can't afford these.

Been cable customers for month and half, and we received our bill for 590.00. How is that possible? I called them and they won't even do payment arrangements. Customer service refuses to help us find out what the problem is. That is outrageous. How can they get away with this? We only have basic cable and internet, nothing fancy at all. I would expect to pay maybe under 100 a month I can see but not close to 300 for one month of service.

I set an appointment for 1 till 3. The tech shows at 10 am. TECH is at my house for 5 to 10 minutes, claims he is done and leaves. The modem is not set up so I begin to set it up. It will not connect, I call customer service (that name is a joke with this company). I am told they need to set another appointment for a tech to come out between 11-5. So at 4 I call to see if the tech is coming... They have no record of a tech coming out. SO THEY SET ANOTHER TIME BETWEEN 4 AND 9 and still do not show up. Just go with Windstream or any other company... This company is a bad joke run by **.

Made a payment online, and was charged twice. Notified Cable One Before the 2nd payment cleared bank, but they would/could not stop the extra payment. After a $20 overdraft fee now at $200. Local office was notified to call me (3 days and nothing). Now they cannot refund my $200. However they will credit next month’s bill... Rep insinuated I was lying when I said I DID NOT AUTHORIZE the second payment (I never owed it) even though I was issued only one confirmation number. I am 60 years old. Because of Cable One’s admitted theft of my money, I will not be able to afford to eat or take my heart and blood pressure medicine for this month. If anything happens to me Cable One should and WILL be held directly responsible for their actions.

I have called twice, was told to remove battery for a few minutes, it did work after a while. They went out five times on 09/12/14. Out when I came home today. It has happen more times than necessary, but we get the same bill every month.

The number of commercials on cable TV have increased each year to the point where at least half of your time is spent watching stupid commercials, same ones over and over and over and over. I think the day is not far off when people will be able to get TV through the internet and not have to pay you greedy slime $100/mo to watch commercials and you will all be in the unemployment line where you deserve to be.

I recently signed up for internet service. I had to pay $50.00 upfront in order to get it. Then they charged me that same $50.00 again. It shows a $50.00 credit on my bill and down below it shows I was charged the $50.00 again. The customer service rep said the 50.00 dollars I paid went into a pool. What that mean I don't have a clue but I guess that mean the employees can split it however many ways they can.

We have lost connection to Cable ONE over 300 times in the last year. Cable ONE has made 6 home visits without finding a solution. The last three technicians indicated the service box at the property line was over heating, and indicated the signal was not sufficient to stay connected, but we still have no solution. Cable ONE acts as if they accept providing frequently interrupted service while collecting premium payments. This is pretty darn close to stealing and fraud.

Cable ONE rips people off by saying you are receiving what you are paying for. They never do service calls and their Internet is the slowest I've ever experienced. It never works and when we call to complain, they say it's your problem, not theirs. Hughes.Net Gen4 is better than they are and Hughes Net is terrible.

Approximately 3 months ago cable lost 123 channels - most of the very good one. They gave us about 4 channels, but none of them were as good as the lost ones. And as of this month my bill went up six dollars. I really feel like they’re not trying to get these channels back, so I’m being overcharged!!!!!

I have had CableOne.net since July of 2013. Not much of any problems before the end of March. Beginning of April, then at that point our internet was out for hours at a time. Today June 21, 2014, the Mbps was at 5 and 7, then back up to 15, kicked off for minutes to half hour at a time.

If I could give them negative stars I would. I'm currently typing this review from my phone because Cable ONE internet is down yet again. I run a business that needs internet during the day. Twice this month they have been down for a period of time. When I just spoke with a manager at Cable ONE who told me that their solution is that I should pay to have a backup provider. She told me that they can't do anything for me. I told her that they were losing my company over $50 per hour. To which she replied that it wasn't their fault and that they would not credit my account.

I have been a customer for the past four years and have been an unhappy customer the entire duration. At least four or five times per month, my service is interrupted by loss of connectivity. I have never been late paying my bill nor have I missed a payment; however, my service has still faltered. Because Cable One has a Gestapo on the Gulfport, MS area, there are few other choices. However, recent additions have become available. I do plan on dropping this **-driven regime for professional service. You ask, do I recommend prospective clients to pull the plug and become a Cable One customer? Save your sanity and pursue another provider. By the way, I want credit for all of the outages that have occurred. I know you, Cable One, have a record of them.

My family has been calling and complaining of the extremely poor internet speeds and the daily complete loss of signal altogether. I have visited the local offices repeatedly and finally got a 200$ credit to our acct, but that doesn't fix the issue. We were lied right to our faces and actually told that a person in our area was the root of the problem, and had a tv that was causing our internet outages! This was over 7 months ago... After reading the Cable One Facebook page, we quickly realized that it wasn't a tv in Globe, AZ that was causing the entire Cable One internet community to go down! (Lol) Apparently, the entire subscribed community is experiencing the same exact problems, almost verbatim.

After being a Cable ONE customer for almost 35 years, paying my bills by automatic payments on time every month, I cancelled my account on April 14, 2014. I was told I owed a $35.05 balance which would be billed. OK, no problem. Several days later I received the bill. On April 24, TEN days after I cancelled my account, the balance was turned over to a collection agency. I didn't even have the bill for a week!

Cable One dropped all of the Viacom channels, which they made their biggest mistake of all time. Now, I hate that company's TV service. And the cable bill is STILL climbing even though they said the bill wouldn't climb if they dropped them. BIG FAT LIARS! THE COMPANY PRESIDENT'S PANTS BETTER BE ON FIRE!!!!

We have lost channels and the bill has gone up. I manage an apartment complex and we have high deposits for a dish to be installed. My residents are angry. I have promoted Cable One but now I tell people get hulu and nextflix. My internet goes in and out and so does the TV. It's just not worth it anymore.

I have had service with Cable One many times over the years and they were always "just another cable company". Not great, not horrible... an excessive bill similar to all the rest. Then they had "policy changes" when I went to start service after relocating back to Arizona. I had service with them a year ago without much incident... but now. Sheew!

For years, I have been paying for cable with CABLE ONE and they have been getting $149.00 per month out of me. On top of losing 23 channels and expecting me to just accept it... No as a paying customer I want the channels I signed up for. So I did my research and guess what I found out when I called STARVISION 228-861-1720 - that I could get the channels CABLE ONE allowed to be taken from me for just $24.99 over 130 channels.. Wow, I can't believe all the channels I have and how wonderful STARVISION was about providing me with the best deal and not trying to over sell me. Stand up like I did to Cable ONE and give Starvision a call, 228-863-1720.

I really liked Cable One cause it was cheap on the 3-in-1 bundle but they have really made me upset with this going all digital stuff. I really feel like to the customer should have a choice if they want digital or not 'cause some of us can only pay what we can pay every month & it's not fair to the customer that don't watch TV like that. That's like going to Walmart & they say we have only Chicken & Ground Beef but you gotta buy chicken. I hate to give up my service due to Cable One. Didn't think like "Well, the customers might not want this."

I recently switched from Cable 1 to DirecTV. For the same price I was paying for standard cable, DirecTV gave me 60+ HD channels & a Genie whole home DVR. Cable 1 said that even though I was a "per offered VIP customer" that a $300 deposit per DVR was required. Anyway, I went to cut off my cable service, and keep my internet service with Cable 1, and was told that there would be a $45 downgrade fee. The representative then told me, that there would not be a fee if I cut off all Cable 1 services at once. How do you charge customers that pay their bills faithfully, a fee to terminate a service. I'm happy to say that, I am soon getting WindStream internet installed at my home, and saying "GOOD RIDDANCE" to Cable 1 forever. They will never get another penny of my HARD EARNED MONEY!!!!

Okay, so I move to a new town, and the only decent internet service is through CableOne. I was thrilled at the thought of 50gb/s for only $78. (If you think that is expensive you haven't seen the 5gb/s plans through AT&T broadband). So, fast forward a few months, my service gets disconnected due to a lack of money and I end up having to pay for the modem before they restart my service. I pay for the modem and everything. Corporate rep tells me that since I paid for my modem I don't have to pay the $8 per month rental fee. They also bump me down to their NEW 50gb/s plan with 200gb cap for only $50 per month.

I was grandfathered into a 10m Mb plan with Cable One which had no caps on service. Cable One instituted caps and increased their speed to sucker people into paying more for internet. I've seen their caps so I stayed with the 10 Mb plan for a couple years. Just recently a Cable One representative advised me they (Cable One) did away with their caps and encouraged me to drop my grandfathered cap free plan to their 50 Mb plan which now is cap free. I specifically discussed the 'no cap' with the representative and he said they did away with the cap and he assured me I would suffer nothing negative from switching. Now, Cable One says I must switch to a higher tiered (higher cost) plan because I went over their cap. I was furious and so called Cable One to switch me back to my previous no cap plan and they refused.

Cable One is the worst cable provider I've ever had, and I have lived in every corner of the country with many different cable providers. Their customer service is deplorable. Forget about trying to call anytime after 5pm or on the weekends. They show time and time again, that they have zero regard to the customers they service. Instead of believing that a happy customer is a repeat customer, and one that would recommend their service to others; they seem to operate on the business model of taking your monthly payments only and providing you, the customer, with sub-par service in return.

Our Internet continues to be unreliable and their customer service (and consequent repair?) are the worst! Our Internet service invariably goes down on Thursday pm which makes the first service call available the following Monday. CableOne will promise to come out between 1-5 pm requiring someone to stay home and wait for their repairman. They have a policy that if you aren't available by phone, you will lose your place on their repair list thus extending the time before repairs can be made. Their repairman also do not show up for their scheduled visits (at least, that is our experience) and what should have been just a day or two of not having service extends to 6-7 days. This is occurring on a regular basis as is our Internet lost time of 2 weeks for problems related to their outside wiring. If not having RELIABLE Internet is enough, CableOne yanked all of Turner's excellent programs without any regard for its customers. And CableOne posted its highest profits ever during the last quarter! Put Turner back on and develop a reliable Internet service for the customers who pay a premium for your services. Dish is looking more and more attractive!

My family has Cable One because there is no other cable service in the area and it is terrible! We moved to Texas from Iowa which had Cox Cable and it was so much better. Cable One has commercials stating that they have the "fastest internet" and if you have Cable One there is no "suffering buffering" but buffering is all there is. I can't even do my homework on the internet because the connection is to slow to support the program. If you live where there is any Cable One has terrible service and their customer service is not any better!

Absolutely the poorest service I have ever gotten in cable television. The pictures are always grainy even in HD. In fact, half the time my HD channels don't even work, or if they do they continuously pixelate. I feel like I'm watching old time satellite. The other problem is that Cable One knows the problem lies in the outside transmission lines, but they keep insisting that I be home for their visits. I'm losing money waiting for them to fix a problem that they can never fix. Stay away from Cable One and their under performing product.

I have had trouble with internet for a couple years (not constant, but 4 or 5 times a month I lose internet). Now I lose it daily and the phone too. I can't use Netflix due to something wrong with my up speed according to Cable One techs. This has been going on for around a month. Finally, 2 days ago, they gave me a $20.00 credit. Woohoo. I give them $150.00+ a month to have a dependable service. I have talked to management and they're like, "Let me look into this. Let me call you back later today." They never call back. We're screwed here in Show Low, AZ due to Cable One being only the cable provider.

I have been forced to be a CableONE customer for years (kids need there gaming). I signed up for their 50mbps 50gigs a month with a DVR for under $100.00 a month. Pfft, all was good for about 4 or 5 months then the ** hit the fan. My usage had consistently been over 100gig and have called every level of CableONE for help. I was told, that was the amount of data that came through my router. The day my son got married there was over 14gigs used (I was not even home) and I told them that if their rep had not said that I used that much on that day, I would have had no clue, but since she did tell me about that day’s usage, I hit the roof. No wonder my bill was two times the amount I agreed to. They refused to listen to reason about me not even being home to use it and said it was not their problem as the router was in my house and I must have given someone the key to use it.

I got home the eve of Thanksgiving looking forward to watching Christmas shows that night and while cooking Thanksgiving dinner; no connection. I called and was told that even though I made a half payment on the 19th of October, that they had given me 21 days then disconnected me (Thanksgiving eve). Then I would have to pay an additional with the reconnection. My pay day, which is on 11/23/2012, would have paid it up. I just had basic cable. These are tough times and if this company is so cold and greedy they could not even call or wait until I got paid on Friday. I do not want them and will get an antenna which is much cheaper in the long run. Example: one payment instead of one every month. Cable ONE can just wait while I pay what I can!

Here is what they say: If Cable One made a collection or disconnection attempt at the subscribers residence, then we may also be entitled to assess an additional charge for that home collection or disconnection effort. "Additional charge" was not specified. As I have said, "I'll take my beating if I'm late but an "additional charge" of nearly twice my monthly bill?" Our late fees were intended to be a reasonable estimate of our costs due to late payment. How is $90.00 for a seven-minute drive is considered "reasonable?"

I had always paid my bill by the end of the month. Late, yes, and I'm earning less than half than I had been. I paid my bill in September. Four weeks later, a technician showed up to disconnect my service. I scrambled to get the amount demanded, which was almost $90.00 more than for the service. I called the local office to ask why and was told this was for a trip charge. At least the person said, "I'm so sorry." This is not a booming metropolis. It takes 20 minutes (at most) to go from one end of town to the other. Yes, I'll take my beating for being a week or so late, but charging $90.00 to drive seven or ten minutes to get payment is nothing less than theft.

We have been customers of Cable One since September 2011. We first had service through the Gulfport location. The service itself was stellar; however, we never received a paper bill. In May 2012, we moved to another location and in doing so, we found out the address Gulfport had for us was somewhere we had never heard of before! After moving into our new home, we changed to the Pascagoula office and things went south fast. Internet became slow and sluggish, TV kept cutting in and out multiple times, then the modem kept shutting itself off and turning back on, and now the Interent won't even load pages.

I've had nothing but problems with Cable ONE as far back as I can remember. Number one, the service is crappy. When you have an issue and have to contact a technician, they are all uneducated about their jobs. Not to mention last year, I was fooled into thinking that if I upgraded my package and added the Cable ONE phone bundle, not only would it save me money, but I would receive a higher speed internet. Since I run my business from home, I agreed. I can always use a higher speed internet service. After the upgrade, my internet service got considerably worse than it was prior to the upgrade. We have frequent outages and my monthly bill has slowly creeped up every month until now I'm paying $180 per month for phone, cable and high speed internet (and there is no high speed about it).

Mistakenly Charged Me Cancellation Fee!: So here we are, 7 months after I canceled my service with them, after a 1-year contract. Then, they charge my bank account $265 ($360 total but I had a credit with them when I stopped service). I called them immediately and asked why? The reason: because I initially signed a 2-year contract. Umm, no way when my apartment lease was only for 1 year. (I had trouble with them setting up my service as well.) I asked them to fax me a copy of the contract my roomie signed for 2 years. 3 hours later, no fax. I called them back. The representative said, "Let me check with my supervisor," and then came back to the phone and said, "Ma'am we will mail you a check in 4-6 weeks for $360." Umm, what? It took y’all a matter of minutes to take my money, but then you want to mail me a check (in the name of my previous roommate when money was taken out of my account?).

I got internet service with them 3 months ago and I lose signal all of the time. I was told when I started the service with them I would be able to stream movies with no problem. Well, that was a load. I can't even surf the internet some times. It is that bad. I lose the signal. I have had the service guys out here a couple of times. The first time, he did not know. The second time, he disconnected all of my cable lines going to every room and ran the cable direct from the pole to my modem and left all of my cable lines just hanging there and did not connect them back.

Okay there was a storm. However, the cable programming with no internet was available the entire time. Then, the sun comes out and the whole mess drops off line. The cable company in my area, I suspect, does the least maintenance on their infrastructure to maximize their income. I have met a few of the techs. They are nice folks, however, their RF knowledge base does not go past the rudimentary knowledge to operate the test equipment. Cable One should be denied being allowed to supply phone service. Cable One will say it's better than the landline, but they only want the profit without really providing the true utility in accordance with the telephony laws and regulations. I have no love of Bell, however, their equipment did not go down in my area. If all you had was an internet phone, you could not even call in to complain. Not to mention if you lose power, you lose your phone. Unlike Bell.

If you choose to pay your bill with a Cable One rep, you are charged $10 extra on your bill. I went to pay my bill online today and was charged twice! The first time, I did not get a receipt. I thought the payment did not go through. I did it a second time and received a receipt of payment. I checked my bank statement because car payment is due. I was totally pissed! Cable One charged me twice! I called Cable One and was told by the rep that they cannot credit me back. The bank will have to do that. The bank will charge me $30 to do this, so says the rep at Cable One in Ada, Oklahoma. She told me that I can just let them credit my account. I told her that my car payment is due. She told me to call the bank.

After I had cancelled my cable service on 1/20/2012, I received a bill in the amount of $140.27. I received the bill on 3/26/2012. On 3/27/2012, I contacted the organization to find out why I was billed. They stated I had cancelled a contract and this was a fee. I asked them to see a copy of the contract which they sent over. I informed them it was not me on the contract and I had in fact one. It's very clearly not my name. They asked me to send them a copy of my license to prove it. On 3/27, they stated that I either pay that fee or they will pretend there was never any contract and charge me any fees they claimed I had not paid in that time since they were under the impression I had signed it. I faxed the license on 3/28/2012. On 3/28, I received a call from a collections agency stating I owed them the $140.27 and my credit would be damaged if I didn't pay it. At no time did I sign a contract or was there meeting of the minds in regards to a contract. I feel they are trying to extort money from me with falsified documents.

I have been trying to contact someone from Cable One regarding my bill. I previously had service at another address, where I had signed up for the 25-25-25 deal. When we moved in December, we had to change addresses, which (from what we were told by a Cable One representative) entailed us ending our contract at our old address and signing a new contract for our new address. Yet, after we signed our new contract, we found that we were signed up for another deal, which is significantly more per month. When we called Cable One offices to remedy this, we were met (rudely) with people (including a manager) saying that we were not new customers (even though we signed a new contract and paid a fee) and we were, therefore, not eligible for the 25-25-25 deal.

As best I can see/ my email now functions through "Google", I was using Microsoft "Entourage". What a horrible ** thing I’ve been thrown into. It takes a long time loading, not user friendly and just a real pain. The worst of it is I had no say in it.

I had Cable One for over a year. They did not have very good channels and the worst PPV movies (maybe at least 4 PPV movies). As soon as my husband and I switched over to DirecTV, I called on Monday to cancel my service. The lady told me that I would have to pay $30 for the guy to come pickup the box, remote and cable. Well, my husband called them and another lady told him they don't charge anything for the pickup. She also told my husband that I did not put down a "deposit" for the installation and that my money was for the cable itself. Then today, the guy showed up to disconnect my service but did not show up to pick up the box and what not. They told my husband, when he was on the phone with them, "oh yeah, they will be there between 11am and 3pm". They showed up to pick up the ** box. I called them about two hours ago and the lady told me that they don't do "pickups on cable boxes". Boy, what a lie that was. I will never go back to this ** company again.

What a huge mistake to switch to Cable One! They bill more than they say. We supposedly have the $85 a month service, but our bill consistently runs $100 a month without relief. We supposedly have high speed internet, for which we pay an extra $10 per month, but we only get maximum of 5mbps. Every independent test I run says we top out at 5mbps. That is unless we call and complain. And then, every speed test through Cable One is magically at 10mbps.

I decided to cancel the TV portion of my cable bill in order to save money for tough times. I called Cable One to confirm that I was no longer under contract and to ask what the new fee would be for regular Internet service. The person on the phone was very helpful and quoted me a fee. I was instructed that I need to return all the items before she could cancel my account. However, that's where the good news ends.

My cable and phone have been in and out for almost three weeks. A service person came and said it was the router, after which we had already bought another one. She plugged the cable into my computer and left. I cannot use my phone, access to internet is always interrupted, main service center said it is a problem on their end and local office keeps running me around.

I initiated this company for internet, cable and phone line. I specifically told the sales person that I would be needing cable installed at my home, and that I wanted to make sure that they would allow enough time for the technician to complete his task.

I wanted to disconnect my Internet service from my cable TV. Good luck. In an attempt to lower my $165/mo cable bill, I planned to move Internet service to AT&T and at the same time drop my deluxe cable to their 'standard' service. Of course, the rate goes up, but I still save money. But the real kicker in all this, is they want to charge me $23/mo (double)for the rental of a DVR box that I have already paid for (at the rate of $12x24 months) well over 2 years ago, and continue to pay for today. So far, I have paid enough in rent in the 5 years I've had it, to buy two of these on E-Bay.

The ** HOA in my apartment complex requires us to go through Cable One for internet installation. Despite my misgivings about Cable One's customer support track record, I signed up for their internet service through their website and scheduled the install. Their install technician came to the apartment at the correct time. We saw him pull into the parking lot. We waited for him to knock on the door, assuming it would take him a minute or two to get tools out of his truck. After a couple minutes, we came out of the apartment to see if he was having a hard time finding our apartment. Instead he hung some stupid "sorry we missed you" card on our door without knocking, calling or making any attempt to contact us at all.

I signed up for Internet service with Cable One at their published price and then when I received my first invoice, they had added an additional charge of $6.00 for a modem. I was under the impression that DSL service was not as good as an Internet connection with a cable company but I was so upset with Cable One's bait-and-switch that I called AT&T. I was surprised to find that AT&T guarantees the speed of their service whereby Cable One says up to various speeds and then says depending on local conditions.