AT&T TV Reviews

I signed up for this service since Comcast raised my rate drastically. When installed it seemed ok then I noticed the boxes they provided would freeze frequently. After numerous chats with tech support they could not correct the problem and spoke with customer service to cancel the service and I was told that the boxes they supplied were not rented but on a purchase agreement and I would have to pay 300$ to cancel. Very sleazy. After numerous calls I finally got to talk to a supervisor (they tell me supervisors don't talk to customers). After telling the story again I finally got them to agree to send a return authorization and call tag and I returned the boxes. I then find a month later that they had charged 300$ to my credit card and I had to get the charge reversed. NEVER DO BUSINESS WITH ATT.

Have been a ATT Now Streaming service customer for a few years now. I think they changed the name to hide the fact this is a AT&T product that has poor functionality. Most of the time I can stream local and cable network channels yes - There is a giant delay with Guide information including the quick guide, it remains blank trying to populate data when you want to switch channels. Also if a contract dispute happens with the networks, Local channels you pay for will be removed until settlement is resolved. At&T services are terrible. You would think by now they would understand customer service, they obviously do not care.

The first 12 months I had two problems that were rectified relatively easy. Once your first 12 months is up your price is tripled. Over the past week I have called AT&T TV 18 times, the call has mysteriously disconnected eight times. I have been told one thing then transferred to the "retention department" only to find out they're willing to credit me $10.00. There is no one that will actually help you. They do not have a complaint department or an address where you can write a formal complaint to. Overall I would rate their customer service after the first 12 months as a negative 10. Since you're forced into a 2-year contract, that means I will be financially broke for the next 12 months. Think twice before you go with AT&T TV.

Web site difficult to maneuver. They set up 2 tv accounts. 1 was cancelled, and now I’m being charged cancellation fee. I have different ID for wireless. Charged for options I didn’t approve. A nightmare. Never again.

AT&T has the worst internet service available. I've been putting off this review for the past 3 days but tonight was the last straw for me now this is being plastered on every review outlet I can find. AT&T internet sucks. And their customer service or support service is the worst. I was supposed to have a 1000 internet speed but account showed 100 when I finally looked at after this past week of internet interruptions. My TVs won't even connect to my wireless network. I have to restart the modem several time in order for it to reconnect. But tonight it gave out entirely. The internet will not connect no matter what we do. I've never had this much trouble with any other service. What an inconvenience. If you have the choice to choose another service besides AT&T please for your sake do so... Stay clear of AT&T they are a horrible provider and shouldn't even be able to offer this service to consumers they should be banned from the network. Thank for reading.

ATT TV website is not clear and concise as it should be. It can be difficult to figure out just where your favorite TV programs went. Pricing can also be tricky as the guide you can print out has super small print. The jury is still out on this!

Update: Potentially errors with network, not AT&T TV.

AT&T TV audio and video are in sync for about 5-15 seconds, and then just progressively gets worse, after about 15 min, you'll be watching video and still hearing commercials from a few minutes ago. If you change channels, and come back to the channel you were watching, it all resets, but then immediately starts getting out of sync again. Terrible service, total waste of money. You Tube Tv and HULU LIVE are much better services, no issues with syncing at all.

Well first it took them three months to get it working proper, it worked great the day of install then the next day nothing and it took me three months to get someone to actually physically come out at the expense of ATT to figure out their equipment they furnished had failed and was not working or worked rather for one day and that was it. It's been two additional months and it seems to work fine. I will say they gave me those three months free-but not without a bit of a fight and verifying throughout three different people (depts) that I had not actually received any entertainment through their portal except for day 1. I got hung up on twice from customer service who is 6 or 8 hours time difference in Dubai. The first time it was after 20 min the second after about 12 min they just hung up. Then I talked to a supervisor who said she would call me between 4-430 pm. She called me at 9:30pm.

AT&T seems to try to help people out with their cable TV and if you want to get some tv channels for you to watch and to see what you like. They try to do their best for the company to get people to order what they want to purchase from their cable tv and the shows that might be appealing to them.

Expensive but my only other option is Comcast/Xfinity, arguably the worst cable provider in Northern California. At least AT&T has some customer service in the United States, something Comcast doesn't have. Both are overpriced for loyal to users.

I feel like AT&T is just out to get their money's worth. The service is alright and streaming slows super quick due to data caps. I wish there were more options for people that live in the country/middle of nowhere.

Although the internet and TV service is relatively stable; however, their prices are too high. They add on a new fee every six months, of which you are not made aware in a timely manner. In addition, the U-verse packages are designed to spend a lot of money to get the channels that are desired.

Any assistance for any problem is considered promptly. It is a good feeling to have an ally on your side, that is what ATT is to my family and me. Their promise to be there when you need them is proven by the service they provide.

Have a lot of buffering that is aggravating. Choice of programs is ok for the cost. I was extremely satisfied with the installation and it was on time as promised. Technician left his number and supervisor so there is no need to have to be bothered with a call center that cannot understand what you’re saying.!

I have been a customer since June of 2021. We have had multiple receivers traded in to improve reception and even changed providers to get more WiFi bandwidth. After many conversations with customer service to correct issues we became convinced that At&T TV could not provide service to our residence. Even with all the efforts to correct issues At&t has determined that they will charge a cancelation fee of over $160. Why I ask can they justify a cancelation fee if they can not provide service?

AT&T has to be the worst cable ever. For the last 45 days, I have been having problems with my service. My DVR box was not working, they kept me on the phone for more than an hour on 2 occasions to try and fix the problem. I finally asked for a Manager, he promised to follow me thru the entire process until things were repaired. He was going to call me and text me to ensure everything was correct. This never happened. A Technician comes out to repair my service, he was VERY helpful. I was going to cancel my service and return all boxes. He suggests I keep my service intact until I moved my service to another provider. He took 1 box with him at my request.

If you enjoy watching wheels spin, if you like constantly resetting the TV because in the middle of watching a network television show it crashes with the message "your video is still loading" then after a while, another message "We are aware of the problem and we're working on it", then after resetting, going through the same garbage 20 minutes later; THIS is the product for YOU!

I need the registered agent for AT&T in Jacksonville Fl. There is no way that I can speak to anyone without first going through the "Computer Chat", totally worthless! Then it turns you over to a less smart "Real" person on the "Computer Chat" then you spend an hour or 2 waiting to talk to someone with even half a brain, that person transfers you to person after person that can do nothing to solve your problem. Sometimes, after being transferred back and forth for an hour or so, they drop the call and you start all over again.

ATT TV streaming service has been the worst decision ever! Supposedly this is a pre-paid service, then you find out that you are under contract if you cancel WTH!!!? Then, you are no able to make NO PAYMENT ARRANGEMENTS, third if the payment doesn't get processed auto-draft you will need to update the payment info and you only have 16 days before they totally cancel the service for good! You do not have the option to make the payment on your own until the system retries again "AUTOMATICALLY".

I have had DIRECTV for 10 years. When AT&T took over, the service went down, and the rates were hiked up. Every year my monthly rate goes up with no advance notice. I just received my auto pay statement and I got a $5.00 rate hike. They charged me $6.25 because my auto pay was refused; I had to cancel my debit card due to a scammer charge, and I guess the bill was deducted at the same time. I IMMEDIATELY corrected my card information and they got the payment The Next Day. No wonder so many people are leaving DirecTV and subscribing to streaming services! I do not recommend DirecTV to ANYONE.

Poor customer service. Long wait time for service. Poor phone support. Extended loss of channels due to poor negotiations. Right hand has no idea what the left is doing. Poor communications with customers.

I LOATHE AT&T and hope that they get busted up. Between crappy customer service and the disdain the company has for its customers. The whole At&t and HBO Max debacle is perfect reason why At&t needs to be busted up. They also share network data. They have deals with rental properties that do not allow rentals options in deregulated areas. That is probably my most upsetting factor. When I tell you I hate AT&T I do so much as we should remove the letters from the alphabet.

At&t doesn't have voice remote, the internet is basically trash (kept going in and out) but it's suppose to be fast and reliable service. They didn't have many shows on the On demand that we will want to watch nor to the have the ones series update that we miss. But they do keep rising the cost every month like they're on point with everything. This why people are cutting the cable and just doing internet and ordering from apps.

I had Cox for years, switched to AT&T to lower cost. AT&T does not have the channels that Cox offered. It seems to spin a lot more and I can't wait to get out of my contract and go to antenna tv. I don't watch half the channels I get charged for, wish you could choose your own package.

I bundled with AT&T back in March of this year. They are terrible with their customer service, always passing the buck. My internet is intermittent, freezes & loses connection. For months, I couldn't get my recordings on CBS, channel 2, in my area. There was a glitch in the software, that even though I recorded from that channel, it would record from a different CBS channel that wasn't included in my package. As of November, THAT issue has FINALLY been resolved. I had DirecTV, for MANY years 'til they got so expensive I switched to another company.

Clear, clean, picture. Cheaper and better than previous satellite system. Easy install, more reliable signal with fiber optics. Better than regular cable. Everything is through wi-fi. Hooked up 3 tvs with ease. So far great pictures in all rooms.

Absolutely the worst company in the world, a true rip off, No customer service, don't give a damn about the customer, will leave you on hold forever if you don't just hang up. And don't buy anything because if it doesn't work you're totally out your money.

Have had lot of service interruptions or issues. And now waiting for an agreement with local TV to be reached. And was told we would have no or limited service issues with the wifi speed we have, also by ATT, but this isn't the case. Frustrating. Maybe just new service working out kinks?

Great company. Very friendly customer service that are more than happy to research your problem and find a solution for you in a timely manner. The diverse amount of programming can really satisfy everyone's desires. When they had an alarm company it saved me from a potential break in.

Att slow down our service on purpose so it's always rebooting. I thought there was a law passed where companies could not do this. Lousy service. Slow down rebooting. Poor service. Keeps rebooting. Poor service.

I want TV. I have AT&T. Your guys are good people. Thank you for come to **. Thank you. I've been hearing a lot about you guys. I heard you guys doing good job. Thank you for your interest in me and I appreciate it.

I don't feel that AT&T is very competitive with rates. I have very unreliable internet speeds and the customer service could use more training. When you call the sales department you can really feel the sales technique. They don't listen very well.

Terrible customer service. Losing channels because they are too cheap to pay for them. Yet they are making a lot of money to put in their pockets. In the process of changing companies because they won't do what's right and they won't lower our bills, even though they aren't giving us what we are paying for. The latest channel is ABC, it's disgusting.

Only provider we have had in Idaho so can't compare it to anything but itself. Way too costly in our opinion. They don't automatically provide updated equipment as they should, when updating services, considering how much they charge. Outages have been rare and only weather related. To get one or two of your favorite channels you end up paying for a bunch of crap you don't want.

Had DirecTV and ATT was supposed to honor everything I had with DirecTV but have not to date, the prices increases and my promos are not there anymore with my Free DVR service. Called ATT and was asked for account number. Provided and nothing was done.

The cost is too much! Problems with internet! Every time you upgrade more money you have to pay. Usually have to make appointments and wait all day for the tech to come to your home to fix the problem.

I have to pay to get outdated equipment upgraded. I'm nervous about calling ATT to come out for service because they are the ones who decide if its my fault. If so I have to pay for the service call. Equipment fails, long wait on the phone to speak to someone. High cost. At some point they should realize that the equipment needs to be upgraded and send out new equipment.

AT&T is far better than Charter Cable and less expensive. Very Pleased with the channels that they offer, unfortunately we need to use Charter internet to use the service, but overall excellent package!

AT&T raises prices without prior notice and then extort your customers by Threatening them with sending information to collection and credit bureaus believe they are all powerful and immune. There is no honesty in them.

We likes our service and the ease of use. The guide was easy to navigate and it was easy to record shows. I liked the search options and the range of channels they offered. We had AT&T Uverse with the fiber optic (sp) cables and we rarely lost TV/Internet service. The only downside and reason we go rid of our cable was the price. While the service was great and we like it, it was very pricey. By cancelling cable and going to Hulu Live TV with similar channels - even local channels! - we are saving $100 per month.

I have had AT&T TV for approximately 3 months. I was assured I wouldn’t have the problems I am having on a consistent basis. It is painful to watch tv using this service. I kept count of how many times the service would drop within an hour’s time. It dropped 8 different times in a single hour. It does one of two things, a blue screen displays with the message “Sorry for the inconvenience. Please try again later. 50001-001” or the screen goes completely black (eventually it will return to the logon screen). I have had 2 representatives visit the house not including the original installation. I have done multiple calls to troubleshoot the issues. DO NOT USE THIS SERVICE!!! IT IS NOTHING BUT PROBLEMATIC!!!

Billing is a mess. Lots of hidden fees and ridiculous taxes. Moving around channels and movies is cumbersome. Internet slows down everyday. Overall view of the product looks cheap and not professionally done. Tech support and customer service are a nightmare.

Good overall service. Minimal problems in picture reception and retention with DVR. Our program selection is fairly basic (excludes premium channels and sports) but we feel is expensive, even when packaged.

They try to charge me for a show that is years old and it's not fair, and now my channel is not on the air, due to contract talks. I feel that my channel should be showing while they are signing contracts.

Prices are crazy high. I've been a customer of DirecTV for over 20 years. Rates were very reasonable. Once ATT came on board prices are continually going up. If I phone ATT to reason with them the women (99%) are flat out rude. I phone DirecTV. They look at account and agree my rate is too high. They adjust the rate and as soon as ATT sees it they raise it again IF not higher.

Had my service switched a year ago to new address. Internet speed does not perform as stated to be 100 mbps down. It is actually only 80. Service was inconsistent for over 3 months. Got the run around with customer services. It was always a different reason as to the problem. Would send out technicians, would still have problem of losing connection. One 800 number representative told me I should get a slower speed plan because that is all that would probably work. Finally I contacted my city council member who then gave me the contact of someone else at the city that could help. He then gave me a contact at an upper level of AT&T. They sent out specialists for special clients. I was shocked. It did help for a while then late summer started in again losing connection. Specialist sent out however speed is still only 80 not 100 as advertised. This is using a computer 12 feet away from router. Very sad.

Bad service, over priced, I wish there were others to choose from in my area. There is Dish and satellite TV but I don’t like having the dish on my roof. You also can’t get them on the phone and they tried to charge me 90.00 to replace the box after they charged a rental??? Come on.

I choose the service because my phone was with AT&T but it was a bad experience. First of all the service always update, change or something else. And there are more flexible and affordable services.

Been a subscriber since 1998 or thereabouts. While it was DirecTV the service was outstanding. Since AT&T has taken over the service is average. I have enjoyed the package even though the cost is high.

Great service for the price. I would highly recommend it. All you needed was a Firestick and was able to stream the channels. The Fire Stick also came with a few free channels such as IMDB TV and Pluto TV.

Adequate service provided, however designed to company preferences. Deals expire annually, requiring time consuming phone calls at their convenience. Equipment and remotes are frequently problematic. Customer service varies by representative which does not always result in satisfaction. Longtime customer feedback has little effect, so we are transitioning to other providers.

Coming from New York City here in Florida I only have 18 mbps. Is not the best for all my devices, IPad, IPhone and android for my wife and streaming videos. Min to work is about 100 mbps, you will need fiber optics.

I have been with ATT Uverse for years and now with Directv, Their service has a lot to be improved. One thing, their telephone call in system is Really bad. The internet is "ok" the tv is also just "ok". I have had service people at my home on numerous occasions but the results always the same, no improvement. My latest adventure was I had a home phone installed for a fax machine (supposedly a hard line), I tried and tried to get it to work so after a couple of weeks or so, they sent a tech to to my home, I was told it was a VOIP line and would not work with my fax. I called ATT and they said the reason they did that (without informing me) was a hard line was $15.00 more a month or $45.00 total which is ridiculous in itself so I canceled the phone line, called another company and got a Good line for $20.00 a month. It's been this way for years now and no, I would not recommend them to any of my friends.

They used to carry PBS but no longer do and now they are not showing our ABC station. When I call they are difficult to get hold of and several times they couldn’t help me. I have had to call a tech service.

I believe the price is too high for what I have (no HBO type channels). TV is interrupted at least once a day because the connection drops. The TV remotes don't always work; certain buttons stop working.

There were things I knew before I switched from U-verse to AT&T TV and a lot of things I learned afterwards. Streaming has issues as does AT&T billing. There are tech problems and billing is separate.

This app takes zero responsibility for its technically issues and will blame it on your device needing to uninstall and reinstall the app and your internet being too slow according to a random website they have to Google that is apparently "correct". Before contacting them yet again! I bought a new phone a new router and a new new Chromecast and updated everything. I advised this to the chat agent ...who apparently is the only way to get customer support..which they advised me that 1) They saw the fatal error it's my devices. 2) Then I need to reinstall my app. 3) There are no detectable issues on their end. 4) But their most CONSISTENT issue is dropped service. 5) I need to check my internet and according to a Google website answer that has no idea my internet package or my exact location. It's just pinging of towers...it's my internet even though my package more than compensates their app need and I've checked....

Staff and customer service helpful. It was super easy to install. Has different levels for channel options and pricing. The quality of streaming and picture is great. Prior to switching services I had Directv, and I am extremely happy with my decision.

Unfortunately people go by pricing without realizing lousy customer service rises the price precipitously as your time becomes infringed upon.

Even with my fast wifi, the streaming is very slow, the audio is so low even you raise it to the highest volume the TV will allow, it is very frustrating for the price of the streaming service and continues to raise their prices!

Beware!!! AT&T is a scam. They have hidden fees and promise to give you a bill credit and don't. If you change services with them or send back equipment you don't need. It starts your contract all over which they don't tell you. Then Once you call customer service you don't understand the customer service rep that speaks broken English and ends up not helping you at all. I would rather watch regular TV than to give them a penny of my money.