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About AT&T TV
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AT&T TV is a streaming service with live channels and on-demand shows and movies. The service comes with a voice assistant remote and a TV box programmed with AT&T TV services. Prices start at $49.99 a month. Choose from packages geared toward movie fans, avid sports watchers and more casual viewers. Contracts last for two years. Existing AT&T U-verse customers can read our AT&T U-verse reviews.
Pros & Cons
- Smooth interface
- Voice assistant remote
- DIY setup
- Sleek TV box
- Increased prices in year two
- Two-year contracts
AT&T TV has a great interface and plenty of channels. We wish it had month-to-month contracts and more straightforward pricing, but the service works well for some.
AT&T TV Reviews
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Absolutely garbage company. We pay for 6 tv boxes, Wi-Fi on 5g about $400/ month. Every month the internet goes out which takes out the whole house. They send people out to fix it and IF they show up it lasts for about a week before going out again.
I don't recommend this company. Any of their competitors would give better customer service. I had been staying with my mother during the pandemic and there was no need to pay for services at my house. I called in to suspend services for a couple of months. The representative assisted with no problem. After a couple of months, I called to have them suspended again. I was told the third time I called that I did not have to keep calling back, I could suspend until the following year and if I wanted to restore sooner, just call back. I then received a bill for service. That did not make sense.
I called back and I was told, even though I suspended service, I still had to pay a fee. I explained that I was never told that. The representative stated that she believed me and not all representatives knew about this. I then asked her to stand by what the previous representative told me and she would not do it. What company admits their representative gave out wrong information but won't stand by it. That doesn't make sense. She saw all of the calls logged in on my account but stated I had to pay the bill anyway. That is inappropriate. Train your team members to give out correct information, but you have to take responsibility for what they are telling people.
If you are thinking to purchase any product by AT&T, don't. It's a horrible company, very confusing billing department and website. And this was a second time I went to AT&T but will never go back. If you want to have headaches and wait long hours on the phone, that's your company. Also, they keep charging your account even after you cancel.
They need to hire people that can speak English fluently, and know what they are selling and how it works. Now I'm m to have a 39.00 bill, and they have a robo caller calling and you can't call them back.
They have charged us hundreds of dollars in PPV’s that we did not rent. We talk to them and they say they will fix it and never do or say they will call us back and never do! I don’t know whose bill we are paying but we definitely won’t any more!!!
Five months ago I called about my ATT-DirecTV bill. It had doubled in one month. I realized at the time that the "promotional" rate had expired, but I was calling to cancel because it was much more than I was willing to pay for this service. The "loyalty" team got on the call and offered me a rate that I agreed to. I, however, had to pay the large bill I already had. Keep in mind, I have been a customer of this company for many years and this is a habitual tactic they have used many, many times. I have not been able to make any phone calls without the long waits (> 1 hour), and the switching back and forth between customer service reps, where I have to explain the problem over and over again.
The next month's bill arrived with no changes. I called again and got the same runaround, even though the service rep could see the previous call, notes and agreement. Also, a full month and billing cycle had passed. She said she would correct the problem with "credits", and I explained to her that I would not pay an additional fee more than the agreement I was offered the month before. She then asked how would I rate her service. I replied, "call me back when I get the next bill and I'll let you know". The next bill came, and I had late fees attached to the bill on top of not receiving the agreed upon amount. I did not call but paid that agreement amount only to see if they would honor the credits they said they would give me to bring the bill in line. They did not. The next bill came with even more late charges, I paid the agreed amount. Same thing next month, 5 months total.
So, I replaced them and called to cancel their service. They kept the ring-around-the-sales department show going and I was on the phone for 2 hours. At the end, a man named Mike-ID#**, read off a scripting card how I was going to return the equipment and, that I still had to pay for another couple of weeks because they could not pro-rate or stop the service for another 2 weeks. Unacceptable!!! I know they are going to go after me for extra $ even though they were the ones that did not honor their agreement. I told them I was glad it was being recorded because I may have to use their phone records when I contact my lawyer. I really hope the potential customers of this company can see this and that current customer will also report their incredibly misleading and poor service. It's too bad because I did like the product offered. This is merely about the customer service breaches and the tactics they use to force revenue.
At&t tv had been double charging me and my wife for over a year. We finally realized this and requested the money back. To Att credit they did credit back 5 months of the charges back. They then told us we had to go through our bank USAA to dispute the 7 remaining charges, the bank said it was too late to dispute the charges with them passing the buck back to At&t. At&t now does not want to give us back almost $500.00 claiming they can't go back that far. These companies are a joke, they took our money no problem at all, now they can't credit back their mistakes. It's amazing how a multi-billion dollar companies would cheat their customers. Both of these companies are garbage, no veteran or active duty military should do business with At&t tv or Usaa.
When we purchased the AT&T TV service we were told that our bill would remain the same as long as we signed a 2 year contract. At the on year mark AT&T charged our account $80 more than was agreed to without consulting us or anything. We tried calling and talking to them and they refused to refund our money. We plan to make a formal complaint and we will never use AT&T again after this contract is up.
AT&T, who owns DirecTV, recently installed fiber. They then set representatives door to door in our neighborhood to convince us to switch from our current carriers. Wanting something faster, I signed up for home phone, internet and of course they convinced me to switch to DTV for streaming - no contracts. I explained that I didn't want a box as my TV is on the wall and was told they would install it on the back of the TV. That box arrived quickly but I wasn't scheduled for AT&T install until weeks later. Little did I know that while there is no contract, AT&T wasn't going to "install" my streaming box, and unless I returned the box within 14 days, I would be charged $120 for this box. Plus, I was also charged a full month of service that I did not use, as the box was never activated.
Neither DTV or AT&T would give me a refund. Not to mention that the AT&T reps sold me copper installation and NOT fiber, as fiber is not yet completed in my neighborhood. When I cancelled the installation today, because I really want fiber, I asked for a credit to my future account instead of a refund. No deal. I guess lesson learned that their reps were not very clear in their "sale" nor were they forthcoming about the entire process. Now I don't want to even use AT&T when fiber is completed in my neighborhood!
After living in SC for over a year, we are still with AT&T. Not exactly because they are the "only game in town," as Comcast has now laid cables and Infinity is available. However, the "catch you" monthly payments shown with Infinity are not their only charges. They have hidden additional fees that would bring our costs higher than they are now. Over the past year, the TV has gone out numerous times and my husband has again had to get on the phone with their CS department, always for at least an hour. However, the worst thing we have suffered under the deplorable hands of AT&T Customer service is that while the monthly payments MUST be scheduled as auto-debit and they are responsible for deducting the payments, they have at least on 2 occasions NEGLECTED TO DEDUCT THEY PAYMENTS.
In addition to that, when my husband was informed that he was past due after AT&T shut off our service (really?!), and my husband then spent another couple of hours on the phone, going from representative to representative to supervisor, AT&T REFUSED to credit the late fee!! Let me repeat that - AT&T was the party responsible for deducting the monthly payments - at their choice - and yet when they missed taking out those payments, they refused to credit the late fees! If times were not so tough and we had to be so cost-conscious, we would be moving our service!
I have been a DirecTV customer for 11 years, before AT&T bought them out and ruined a once great company. I have had my present TV and equipment for 5-1/2 years, and my remote control fast forward no longer works. I called Directv on 11/9 to request a new one. A man in customer service took my information, placed an order, and said my new remote would be sent by either UPS or FedEx, and that I could expect it to be delivered by 11/12 at the latest. No tracking number was ever emailed to me, and I didn’t receive my remote.
I called DirecTV again on 11/12 to inquire, and got a rep who said she could not find a tracking number, so she would place another order and I should receive my remote on 11/13. When I didn’t receive the remote on 11/13, I called DirecTV again, and got another rep who could not find a tracking number indicating the remote had been shipped. He placed yet another order, and said I should receive my remote on 11/15 via either UPS or FedEx! I pay $91.18 a month for DirecTV, which includes High Definition, and a DVR with remote control. This is really a high price to pay for just TV service on my Social Security income. I justify the cost because I live in a rural area, and I have been a shut in for almost two years because of Covid.
I really am disappointed with DirecTV customer Service. For a huge corporation like AT&T to not train and monitor their employees’ job performance is inexcusable in my opinion. Before AT&T took over, DirecTV was actually a great service to have. Now, all they do is constantly raise my bill. For $91 a month, I expect all of their equipment to be immediately replaced if it stops working. I pay extra for my DVR, for the privilege of not only recording programs to watch later, but also to be able to fast-forward past all the commercials. It’s not worth the cost if the equipment malfunctions and I can’t use that feature. I DO NOT recommend DirecTV because of AT&T’s deplorable customer “service”.
We signed up for both AT&T TV and Internet. We eventually dropped both services because they were horrible. I called AT&T seven or eight times asking them to send me the box necessary to return the modem. Each time he said they would and they never did. Never. This company is the worst and I wish I could use vulgarities in order to describe that accurately. Simply the worst.
Not a day goes by without either the equipment just rebooting, the shows buffering and buffering, or hanging when changing channels. Absolutely terrible!!! I have gig internet and game without issue or outage... It is not a bandwidth problem. The issues happen on both my living room and office sets... The issues appear to be at the service provider. My DirecTV with a dish in my yard worked 1,000 times better at a better price. I do not recommend ATT television service... other than the last resort. ATT Internet has been without issue...which is what should be expected in 2021.
I'm a new customer to AT&T and Apple and so far my experience has been pretty good. One problem though, AT&T representative "LIED" to me at my own expense. Why does it have to be this way? As nice and courteous as he was he presented a product to me, about a month ago, a hot spot device. He proceeded to tell me there would be a charge of $12 and some change on that day. I asked him, "What would be the monthly charge?" He explained, "Nothing". I asked, "What will I be charged later." Again, he said, "Nothing!" I asked, "So, I'll only pay this $12 today." He said, "YES".
I said, "Sure, why not, but I'll have to give you my credit card number today. You can't charge it to my bill?." He said, "You will have to make this payment today." I asked again, "Are you sure this is the only charge." He said, "Yes"! I said, "OK" and proceeded to give him my credit card number. A month later, I get a bill with an extra $60 and some change. I call AT&T today to find out what's going on. WOW, I was given the run down of my bill, smh. Customer service again was soo very nice and courteous. She proceeded to tell me that I am being charged for this hotspot and to cancel I would have to pay the total for the equipment.
Mind you, the equipment that I never agreed to purchase. Did not know there was going to be a monthly charge for. I don't know what the bonuses are for AT&T representatives but, SMH, he got me. HE GOT ME!! But note, to pay for hotspot, I would have never agreed to it. I'm glad customer service is as nice as they are and I can understand every word they say SO FAR. All I'm saying is be mindful and ask ALL the right questions because obviously, I DIDN'T! SMH!
I signed up for this service since Comcast raised my rate drastically. When installed it seemed ok then I noticed the boxes they provided would freeze frequently. After numerous chats with tech support they could not correct the problem and spoke with customer service to cancel the service and I was told that the boxes they supplied were not rented but on a purchase agreement and I would have to pay 300$ to cancel. Very sleazy. After numerous calls I finally got to talk to a supervisor (they tell me supervisors don't talk to customers). After telling the story again I finally got them to agree to send a return authorization and call tag and I returned the boxes. I then find a month later that they had charged 300$ to my credit card and I had to get the charge reversed. NEVER DO BUSINESS WITH ATT.
Have been a ATT Now Streaming service customer for a few years now. I think they changed the name to hide the fact this is a AT&T product that has poor functionality. Most of the time I can stream local and cable network channels yes - There is a giant delay with Guide information including the quick guide, it remains blank trying to populate data when you want to switch channels. Also if a contract dispute happens with the networks, Local channels you pay for will be removed until settlement is resolved. At&T services are terrible. You would think by now they would understand customer service, they obviously do not care.
The first 12 months I had two problems that were rectified relatively easy. Once your first 12 months is up your price is tripled. Over the past week I have called AT&T TV 18 times, the call has mysteriously disconnected eight times. I have been told one thing then transferred to the "retention department" only to find out they're willing to credit me $10.00. There is no one that will actually help you. They do not have a complaint department or an address where you can write a formal complaint to. Overall I would rate their customer service after the first 12 months as a negative 10. Since you're forced into a 2-year contract, that means I will be financially broke for the next 12 months. Think twice before you go with AT&T TV.
Web site difficult to maneuver. They set up 2 tv accounts. 1 was cancelled, and now I’m being charged cancellation fee. I have different ID for wireless. Charged for options I didn’t approve. A nightmare. Never again.
AT&T has the worst internet service available. I've been putting off this review for the past 3 days but tonight was the last straw for me now this is being plastered on every review outlet I can find. AT&T internet sucks. And their customer service or support service is the worst. I was supposed to have a 1000 internet speed but account showed 100 when I finally looked at after this past week of internet interruptions. My TVs won't even connect to my wireless network. I have to restart the modem several time in order for it to reconnect. But tonight it gave out entirely. The internet will not connect no matter what we do. I've never had this much trouble with any other service. What an inconvenience. If you have the choice to choose another service besides AT&T please for your sake do so... Stay clear of AT&T they are a horrible provider and shouldn't even be able to offer this service to consumers they should be banned from the network. Thank for reading.
ATT TV website is not clear and concise as it should be. It can be difficult to figure out just where your favorite TV programs went. Pricing can also be tricky as the guide you can print out has super small print. The jury is still out on this!
Update: Potentially errors with network, not AT&T TV.
I signed up to get access to NBCSports and my FireTV for the Olympics, and read the basic package for AT&T TV includes the channel. My list:
2. Says I am not a subscriber to this channel (mentioned above) when I tried/activate and watching live events.
3. Forced me to sign in with AT&T email, but apparently order is under my Gmail.
4. Linked accounts about five times to be shown they were linked while they apparently weren't.
5. Now in order to cancel, I have to call a number where they will most likely give me numerous alternatives instead of just cancelling.
This was an absolute nightmare and I will be cancelling and will be expecting a refund. Never again.
AT&T TV audio and video are in sync for about 5-15 seconds, and then just progressively gets worse, after about 15 min, you'll be watching video and still hearing commercials from a few minutes ago. If you change channels, and come back to the channel you were watching, it all resets, but then immediately starts getting out of sync again. Terrible service, total waste of money. You Tube Tv and HULU LIVE are much better services, no issues with syncing at all.
Well first it took them three months to get it working proper, it worked great the day of install then the next day nothing and it took me three months to get someone to actually physically come out at the expense of ATT to figure out their equipment they furnished had failed and was not working or worked rather for one day and that was it. It's been two additional months and it seems to work fine. I will say they gave me those three months free-but not without a bit of a fight and verifying throughout three different people (depts) that I had not actually received any entertainment through their portal except for day 1. I got hung up on twice from customer service who is 6 or 8 hours time difference in Dubai. The first time it was after 20 min the second after about 12 min they just hung up. Then I talked to a supervisor who said she would call me between 4-430 pm. She called me at 9:30pm.
The next person who scheduled a call never did call. I became so frustrated I called only to cancel based on no performance of our agreement. I signed and that is when they sent me to retention and gave me full credit for the days I had an agreement from day one because the service only worked the one day. In the end it took several calls to att to get the person that would really handle getting someone to my house to inspect and then another whole set of calls to get the credit because they won't issue a credit unless the problem is fixed which is to say they won't credit you if you cancel. So basically to get the money back I had already lost I had to stay with them.
AT&T seems to try to help people out with their cable TV and if you want to get some tv channels for you to watch and to see what you like. They try to do their best for the company to get people to order what they want to purchase from their cable tv and the shows that might be appealing to them.
Expensive but my only other option is Comcast/Xfinity, arguably the worst cable provider in Northern California. At least AT&T has some customer service in the United States, something Comcast doesn't have. Both are overpriced for loyal to users.
I feel like AT&T is just out to get their money's worth. The service is alright and streaming slows super quick due to data caps. I wish there were more options for people that live in the country/middle of nowhere.
Although the internet and TV service is relatively stable; however, their prices are too high. They add on a new fee every six months, of which you are not made aware in a timely manner. In addition, the U-verse packages are designed to spend a lot of money to get the channels that are desired.
Any assistance for any problem is considered promptly. It is a good feeling to have an ally on your side, that is what ATT is to my family and me. Their promise to be there when you need them is proven by the service they provide.
Have a lot of buffering that is aggravating. Choice of programs is ok for the cost. I was extremely satisfied with the installation and it was on time as promised. Technician left his number and supervisor so there is no need to have to be bothered with a call center that cannot understand what you’re saying.!
I have been a customer since June of 2021. We have had multiple receivers traded in to improve reception and even changed providers to get more WiFi bandwidth. After many conversations with customer service to correct issues we became convinced that At&T TV could not provide service to our residence. Even with all the efforts to correct issues At&t has determined that they will charge a cancelation fee of over $160. Why I ask can they justify a cancelation fee if they can not provide service?
AT&T TV Company Information
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