AT&T TV Reviews

In 2013 I attempted to remove my former spouse from account. They refused so I just left in his name. When I tried to cancel in Jan 2023 I could not cancel without his approval. He called and spoke with several people and neither of us had a passcode so could not cancel. Someone agreed to place account on hold and began charging again in October. My former spouse called 2 hours being shuffled around giving every email he ever had in his life. Every phone number and address They would not cancel.

They are always charging us for rentals that we do not rent! We have a pin on there so no one can rent anything. We have had to pay hundreds of dollars for rentals that are not ours! We tried to talk to them and they say they will check on it and we never hear from them again!

I've been with AT&T for over 10 years. They give a promotion, then it expires and you have to call and waste time trying to get another promotion to keep the cost down. I feel it's a huge scam... Who remembers to call every year?? I can only imagine how our senior citizens are taken by this... It's very sad! The people who answer the phones are in other countries... They could care less... It's very frustrating... Save yourself the frustration and get a smart TV or a different carrier! Changing to Spectrum.

Please don't waste your time trying to resolve problems with AT&T. My inflated bills and promised new promotions exist only in our imaginations. Customer service and the loyalty program is a farce. After being with AT&T for seven years, we cut the cord. Every year they inflate the prices and when you want to leave they send you to the loyalty team and they lower your bill to keep you from leaving.

I decided to try Directv Streaming because AT&T just installed fiber in our neighborhood. The fiber internet signal is great, very fast and more reliable than Xfinity. But, Directv Streaming is a nightmare. First of all the salesman said it works with any Smart TV. That was totally untrue. The Directv Streaming App is not available for download unless you have a Samsung or Apple smart TV, and even then it is buggy. What works best is a 4K Fire Stick. I would say the Fire Stick is mandatory. But that is a secret AT&T will not divulge. Without the Fire Stick on a new 2023 Samsung Smart TV, the picture would jump, and dance around, Totally un-viewable. Directv support had never heard of this, and had no solution.

I had been an unhappy customer of ATT and DirecTV for a number of years and finally decided to terminate in December 2023. In January 2023 they acknowledged that I had a refund coming and that it would be sent to me. It is now the end of May, 2023, and after receiving 4 statements acknowledging that I am entitled to a refund of $59.84 and numerous calls to ATT, I still have not received same. ATT keeps telling me "next month" but the refund never comes. DO NOT TRUST THESE PEOPLE.

If you’re looking for a service oriented company then stay away from AT&T TV. All communication is sent overseas. No local service assistance. AT&T local store offered no help. Issues were log in. Daily I needed to log into the tv and sometimes it would cut out of programming to have me log in. After about ten overseas calls one representative sent a new TV box. The new box wouldn’t sync with the original modem which has a specific password. Couldn’t get it to work. No help from the salesperson who sold me on this crap. Never again will I use this service and I will be a walking voice spreading the word.

I saw an ad on Facebook that stated AT&T and DirecTV dropped Newsmax. I'm tired of censorship. I plan on gathering hundreds, if not thousands of people to drop both businesses unless they bring Newsmax back. I'm tired of big businesses thinking they can run how we think and watch. It's not healthy to allow a business to drop certain shows just because it's not their way of political thinking. Boo on AT&T for doing such a thing to the American people where we have freedom of speech! If AT&T continue this behavior, we, the people, will hurt them in their pocketbook by simply using another company that will not use censorship.

I signed up for DirecTV on January 12, 2022 and I was told it was a one year subscription by the person I spoke to from direcTV. I called up a few days before the year expired and wanted another promotion for another year and the lady I spoke to told me they had none and that my bill going to go up to $188.00 per month. This was too much so I told her I was going to cancel after January 12, 2023. They told me it was a two year contract and that I was going to have to pay a $260.00 fee cancellation fee. I argued with them that it was a two year contract but they did not care. Every time I spoke to someone I got a different story. They are not trustworthy and they lie to you all the time. I have Dish network and they are a lot better and up front and I got a three year same price deal with a two year contract. Do not sign up for direcTV or you will regret it.

My husband and I were happy with DishTV, but not the prices. We were quoted a promotional package price from Direct TV for 97.46 a month, for 12 months. Based on this quote, we switched. We received notification of our first bill of 164.00 & called the billing dept. We were told they would adjust payment to 97.46, and because of the inconvenience, we would get the 97.46 for 24 months. Once again, we were notified of our bill, which was 123.00. We called again, and were told the agent gave us the wrong promotional quote.

AT&T canceled Newsmax because it doesn't fit their woke ideology, and that is totally unacceptable! People out there need to drop AT&T and DirectTV immediate who agree with me and want to send a message!

THE WORST CUSTOMER (no-) SERVICE. When you call ANY of their (fake) customer service phone numbers, they just hang up on you. Once you're in their billing system, they don't care one rat's butt about anything you have to say to them. No way to talk to them. They'll jack up your monthly bill and then you have no way to speak with them. I called three of their online phone numbers and on every one of them I was hung up on. SO I AM SWITCHING TO DISH NETWORK!!!!

Because of a number of reasons I need closed caption to watch and enjoy TV. My close caption quit working. I called DirecTV and the agent put me through all the actions (which I had already done before I called and I am not an idiot). Even though I told the agent what I did. She insisted that I open an app on my phone so she could look at my tv screen and see that I was following instructions. Then when she finally believe me she said that she had to elevate my complaint to another department and they would contact me with a resolution within a couple of days. Five days later I called again and had to do all the tricks she could think of to get the closed caption to work. Guess what, still no closed caption. She said that the last agent had elevated the complaint and that they should be contacting me in a few days and she had put a priority on the elevated complaint.

Service never worked well. I had my name as secondary on an elderly parent’s account. When I closed the account, they owed us $80. Instead of giving us a refund we could put in the bank they sent a MasterCard. They charge you $3.00 per month from the card for having it and they want you to use it online at the MasterCard/At&T Store online! (So much for canceling the online service.) The card never worked in public but for each attempt they debited the card. So, we must file fraud charges. Unfair business practices. Bad for AT&T! Never again.

I called to try to put my service on Vacation and the customer service person ended up CANCELING my service. Customer service will not put you in touch with a supervisor. No one will fix this problem. It is terrible that this happens every year.

Absolutely garbage company. We pay for 6 tv boxes, Wi-Fi on 5g about $400/ month. Every month the internet goes out which takes out the whole house. They send people out to fix it and IF they show up it lasts for about a week before going out again.

I don't recommend this company. Any of their competitors would give better customer service. I had been staying with my mother during the pandemic and there was no need to pay for services at my house. I called in to suspend services for a couple of months. The representative assisted with no problem. After a couple of months, I called to have them suspended again. I was told the third time I called that I did not have to keep calling back, I could suspend until the following year and if I wanted to restore sooner, just call back. I then received a bill for service. That did not make sense.

If you are thinking to purchase any product by AT&T, don't. It's a horrible company, very confusing billing department and website. And this was a second time I went to AT&T but will never go back. If you want to have headaches and wait long hours on the phone, that's your company. Also, they keep charging your account even after you cancel.

They need to hire people that can speak English fluently, and know what they are selling and how it works. Now I'm m to have a 39.00 bill, and they have a robo caller calling and you can't call them back.

They have charged us hundreds of dollars in PPV’s that we did not rent. We talk to them and they say they will fix it and never do or say they will call us back and never do! I don’t know whose bill we are paying but we definitely won’t any more!!!

Five months ago I called about my ATT-DirecTV bill. It had doubled in one month. I realized at the time that the "promotional" rate had expired, but I was calling to cancel because it was much more than I was willing to pay for this service. The "loyalty" team got on the call and offered me a rate that I agreed to. I, however, had to pay the large bill I already had. Keep in mind, I have been a customer of this company for many years and this is a habitual tactic they have used many, many times. I have not been able to make any phone calls without the long waits (> 1 hour), and the switching back and forth between customer service reps, where I have to explain the problem over and over again.

At&t tv had been double charging me and my wife for over a year. We finally realized this and requested the money back. To Att credit they did credit back 5 months of the charges back. They then told us we had to go through our bank USAA to dispute the 7 remaining charges, the bank said it was too late to dispute the charges with them passing the buck back to At&t. At&t now does not want to give us back almost $500.00 claiming they can't go back that far. These companies are a joke, they took our money no problem at all, now they can't credit back their mistakes. It's amazing how a multi-billion dollar companies would cheat their customers. Both of these companies are garbage, no veteran or active duty military should do business with At&t tv or Usaa.

When we purchased the AT&T TV service we were told that our bill would remain the same as long as we signed a 2 year contract. At the on year mark AT&T charged our account $80 more than was agreed to without consulting us or anything. We tried calling and talking to them and they refused to refund our money. We plan to make a formal complaint and we will never use AT&T again after this contract is up.

After moving to NC from MD in April of 2021, I searched out a provider online. I chose AT&T for the 1st time about 40 years of using tv cable providers, since Verizon FIOS was not available and Spectrum was the only other realistic choice. I was supposed to be locked to the promotional price for 12 months, but was sent a letter in December, saying their price would be going up in January. I contacted the NC Attorney General's office, and they forwarded the complaint to the office of the president for AT&T. I was contacted and informed by AT&T that they reserve the right to raise prices any time they want. Case is ongoing. I have had problems with their service on at least 3 occasions, and tried to resolve with their customer service. The people I've talked with were the least informed I have ever dealt with. If you want an unpleasant experience, go with AT&T

AT&T, who owns DirecTV, recently installed fiber. They then set representatives door to door in our neighborhood to convince us to switch from our current carriers. Wanting something faster, I signed up for home phone, internet and of course they convinced me to switch to DTV for streaming - no contracts. I explained that I didn't want a box as my TV is on the wall and was told they would install it on the back of the TV. That box arrived quickly but I wasn't scheduled for AT&T install until weeks later. Little did I know that while there is no contract, AT&T wasn't going to "install" my streaming box, and unless I returned the box within 14 days, I would be charged $120 for this box. Plus, I was also charged a full month of service that I did not use, as the box was never activated.

After living in SC for over a year, we are still with AT&T. Not exactly because they are the "only game in town," as Comcast has now laid cables and Infinity is available. However, the "catch you" monthly payments shown with Infinity are not their only charges. They have hidden additional fees that would bring our costs higher than they are now. Over the past year, the TV has gone out numerous times and my husband has again had to get on the phone with their CS department, always for at least an hour. However, the worst thing we have suffered under the deplorable hands of AT&T Customer service is that while the monthly payments MUST be scheduled as auto-debit and they are responsible for deducting the payments, they have at least on 2 occasions NEGLECTED TO DEDUCT THEY PAYMENTS.

I have been a DirecTV customer for 11 years, before AT&T bought them out and ruined a once great company. I have had my present TV and equipment for 5-1/2 years, and my remote control fast forward no longer works. I called Directv on 11/9 to request a new one. A man in customer service took my information, placed an order, and said my new remote would be sent by either UPS or FedEx, and that I could expect it to be delivered by 11/12 at the latest. No tracking number was ever emailed to me, and I didn’t receive my remote.

We signed up for both AT&T TV and Internet. We eventually dropped both services because they were horrible. I called AT&T seven or eight times asking them to send me the box necessary to return the modem. Each time he said they would and they never did. Never. This company is the worst and I wish I could use vulgarities in order to describe that accurately. Simply the worst.

Not a day goes by without either the equipment just rebooting, the shows buffering and buffering, or hanging when changing channels. Absolutely terrible!!! I have gig internet and game without issue or outage... It is not a bandwidth problem. The issues happen on both my living room and office sets... The issues appear to be at the service provider. My DirecTV with a dish in my yard worked 1,000 times better at a better price. I do not recommend ATT television service... other than the last resort. ATT Internet has been without issue...which is what should be expected in 2021.

I'm a new customer to AT&T and Apple and so far my experience has been pretty good. One problem though, AT&T representative "LIED" to me at my own expense. Why does it have to be this way? As nice and courteous as he was he presented a product to me, about a month ago, a hot spot device. He proceeded to tell me there would be a charge of $12 and some change on that day. I asked him, "What would be the monthly charge?" He explained, "Nothing". I asked, "What will I be charged later." Again, he said, "Nothing!" I asked, "So, I'll only pay this $12 today." He said, "YES".