Thryv Reviews

I am happy with Dex Media. We are doing online Internet stuff, so we had their digital services and not just the phonebook. We’ve had good customer service and they’re perfect.

Yellow page ad phone number not working! Anyone who looks us up in our Dex Yellow Page book is instructed to leave a message to a voice mailbox that we don't have access to. That means everyone who calls our number is not getting a return call.

Please strive for accuracy. I closed my account many months ago and have an email from one of the account managers in Denver saying that I owed $2500 and I grudgingly sent $2500 even though I closed my account at 21 days into the new contract and they charged me for a whole month anyway. I thought it was good riddance for good with DEX as I had spent a year with them and saw a horrible ROI, But no! They continue to send me bills for $1150! I have tried to get my old account manager Suellen and Keeley to return my calls but they don't. Do not invest your hard earned money in this company.

We closed our accounts in November of 2015 and we are still being billed and now being sent to collections. The collection agency transferred the call to Dex customer service and the recording said to call a different number but it was the same number. When I call Dex I am but on hold for 30 minutes before I get fed up and hang up. When I try to access my account online, the website is always messed up and I can't log in. I have been disconnected, been told the account is closed and it's a computer glitch. One customer rep even told me the account was closed in 2009.

My boss has been advertising in the yellow pages for over a few years. However they signed up for the new Dex advertising service and due to our apparent language barrier we have or our ability to not comprehend what their salesman sold us. We didn't realize that we would be paying $225 a month for clicks and views on searches and additional $65 a month to make sure our info was consistent on their websites such as dexknows.com, yellowpages.com and one other site. From the conversation I've had, I guess all of us complaining about being misled by a salesperson are wrong and they won't cancel your services because only their salesman is correct. We wanted to pay for calls that turn into business leads, not waste money on clicks!!! Once you sign up with them, you will notice the lack of concern to get your information corrected or attain the business goal you originally had in mind when signing up for the service.

We've used Dex Media for advertising in the Yellow and White pages as well as online quite a bit so it's helped our company. Their customer service was good and I'd recommend them.

I took over the business but previous owner made a contract with Dex Media just before tossing over to me. It's huge - 1 year contract with $1000/month. It's been long fight but we decided to pay until the final day of contract. At that time, Dex media mentioned 'contract would be over by itself'. But they have been sending a bill in a row. We had been paying. Today I realized our contract is over on 2-26th-2016. And still they are sending a bill with delay charges. Finally I'm looking for the people or company has same issues with dex media. I wish we can get money back what we paid with their error in system. (That's what their customer care mentioned today.) It is the moment to do any legal action!! If you are preparing any legal action with lawyer or interested in joining together, give us a call at **. Let's do it together. My account number is ** for dex media. I am very serious.

May 29 we received a letter from Dex Media telling us contact by phone had been unsuccessful. As far as we know we did not receive a call ever. June 1, I left a message for our rep, June 2 email. This went on for 3 weeks. I was never able to contact my rep. I always left a message I had questions. I did get 2 emails telling me this was the price for the new deal. I still had questions and ask that he call. June 24 I contacted his supervisor, left a message. She never got back to me either. I guess they are all too busy to care about my business.

Our business has been a customer with Dex Media for many years, but recently the service has deteriorated so badly that we are cancelling all accounts with them. Our bills have been incorrect every month this year. When I call the "customer service" number, I am on hold for 30-45 minutes, then if I eventually connect with a person, it's in India. They have sometimes been able to help, but if its for anything more than a simple request, I'm passed on to another department and made to wait on hold some more or get disconnected!

Dex Media controls our Yellow Pages and local phone book, so they reached out to me. It's a very good experience with the customer service. I got one saleslady and she's really good. I signed up for the Yellow Pages online and in the book. Their services have been good and I get a lot of response from the ads. Des Media has always been very good and cooperative.

January 1, 2016 Dex Media began double billing each of our accounts. I called the 844-339-6334 and after 3 plus hours on hold phone was still caller number **. I tried on a few other occasions and am unable to get a human being on the phone. I reached out to your salesperson, who responded and said they'd look into it in March, April, May, and June. I have begun to get collection calls from Dex Media and they can't help me to resolve the double billing issue on my account.

I was contacted by Jason after leaving my review and he was fabulous! I am hoping he follows through with what he said and our issue will be resolved. I am still not giving a 5-star review due to the months of headaches caused by this situation but I will raise the rating to a 3 star solely based on Jason's handling of it. Thank you, Jason!

Everybody that I spoke with about building the website has been fantastic. Dex Media answered my questions, took care of our requests, and communicated with us in a very timely manner. They are very professional, understanding, and easy to work with. Our sales representative, Dennis, has also been very knowledgeable, fantastic to work with, hardworking, and very nice guy.

I have been advertising in the yellow pages for over 30 years. I signed up for the new DexHub service. Didn't realize that I would be paying for clicks and views on searches. I did the AdWords on my own. I need calls not clicks. Try it for 3 months, all I get is bills. Most of my work is word of mouth. Poor service, can't pull my account billing online. Have emailed about pulling out of this advertising and no response.

I'm very satisfied with Dex Media. They've been very helpful and the service they provide, which is social media assistance, has been good, say over 80%. Their customer service is very nice as well.

The biggest mistake I've made when starting up a architectural private practice was trusting the Dex Media salesman, and doing business with this company. They have a very slick sales staff, and can make you feel like you are going to get the "gold service" from them that will propel your business. However, once I signed up with them, I was less than impressed with their staff. The right hand had no idea what the left one was doing. I kept hearing that I had a personal marketing manager that was going to get in touch with me, but never did. They did get a decent looking website started for me, but when I tried to communicate adjustments that needed to be made, something kept getting mixed up in translation. I felt their format was not beneficial for my needs, and decided to cancel service.

I have a small business and all I asked is to show me what am I paying every month for? I wanted to see my business listing correct one not a fictitious bogus one in every site that Dex Media promised. So far since March no one can produce result. But sending me invoices to get paid! Is this company have any managers who can actually do what they promised? No account manager also is available to fix my small business listing! Shame.

Dex Media has been valuable in helping us do advertising. They have us on the internet and social media. The only problem we’ve had was when they put us on Google somewhere and it was right near the New York State Department of Taxation and Finance listing. We’ve been getting a lot of calls from people seeking the status of their New York State refunds for 2015. Other than that, we mostly had a positive experience.

We were searching for yellow pages services when we contacted Dex Media. The customer service rep I talked with was friendly, knowledgeable and was able to answer my questions. I would recommend them to a friend.

I cancelled this account on 6-25-2015 with Vincent ** at 11:01 am. Still receiving bills from Dex Media. Spoke with Ben on 1-11-2016 at 3:40 pm and was told that everything was now straightened out. Apparently Vincent ** left the company and did not cancel my account. Again I am still receiving bills. Spoke with Solutions dept (844-736-2649) on 1-26-2016 ref # ** who transferred me to Ann at 9:18 am. Talked with her and was told that she saw the other notes and that yes my account was closed and my balance was zero dollars. Case #** also case #**.

Dex Media does our Facebook page and their services have been valuable and necessary for us to have. They have good customer service.

I have been a client of DEX for 3 years+. We recently increased our spending with the promise of more performance and better ranking with our business site. After providing our account manager with all the information requested; including our website login info etc. and multiple phone conversations with promises to provide specific support; our sales rep is no longer reachable and reports indicate nothing has been done with our campaign for over 6 months. This adds up to be a major expense; without any services provided. As a small business owner; I consider this to be fraud. I am currently waiting on a supervisor to call me with a refund/credit. If this matter is not resolved with by 07/22/16, I will contact the BBB and report to fraud department.

I needed a website and Dex Media provided the service I needed. Their customer service has been fine along with everything else. I'd recommend them.

I had one of Dex Media's representatives stop by my shop. We needed to have a website built and I needed a little help with updating content once that was built. So we got the premier package which helps us with our website and assists us with respect to our Facebook presence. Also included is the search engine optimization, and I've been happy, so far. Also, their customer service was fantastic. My customer service person is very hands-on. Oftentimes, we've had telephone conversations scheduled and she's very understanding because I am in a catering business and if I've got a job that comes up, I just shoot her a quick email and we reschedule for another time. It's not an issue. Overall, I'm very pleased.

My first time with the customer service of Dex Media was absolutely pathetic. The second time around was a complete turnaround and I really like them. They’re doing an outstanding job. What keeps me tied to Dex Media is my sales rep, Caroline. No matter what, she makes sure everything gets done and right away. She doesn’t let anybody have any time to let things fly.

I'm pretty savvy with amateur web developing and marketing but wanted professional efficiency and a whole lot of time taken off my hands. When I first hired Dex Media I provided my credit card number and not even a day later had fraudulent charges on the credit card that seemed unrelated. After getting a new credit card I had called Dex Media to update my credit card. Everything seemed fine until 3 months later I started receiving late fees indicating that no payment has been made even though I had provided them with my original credit card number and then an updated credit card number over the phone.

Had a rep work out an ad in the book. Was told I was going to be in 3 categories. A book came out half white pages, half yellow. I asked the rep is this the book she said "No, the book is not out yet." That was a lie, no other book has come out yet. Not only this I was put in only one category and was told I would be in 3 categories so that was a lie. I am a sewer cleaning business I was put in only plumbing. I am a sewer cleaning company not a plumbing company. No help to me ask to be in sewer category. I got nothing I asked for. I was scammed. Called last week, was told somebody will get this taking care of no call yet. This company stinks. Will sue if charged and I did not approve the ad. It needed changes. Horrible.

We’ve been dealing with Dex Media since we opened 16 years ago, even before they changed their name. They've been very good and valuable to us. We use them for Internet and paper book advertising and they are very easy to work with.

ABSOLUTE HORRIBLE COMMUNICATION AND GIVEN THE RUNAROUND FOR MONTHS!! STILL no resolution at this time. Our company signed up with Dex Media in July of 2015. Our policy is to always ask the customer where they got our number from to see which advertising methods are working for us. NOT ONE person has said Dex Media. We have attempted to call to reach someone several times, with no avail. Since March 1st, 2016, there have been countless emails to several different reps attempting to get any response about whether our campaign was still active or not. We were interested in how effective our Dex Media campaign has been because we have yet to hear from any customers that it has been truly effective for us. May 19 I was fortunate to finally reach someone in Kansas City, and after all the time trying to reach someone she said she was not in the customer care dept.

We advertise with Dex Media in the Yellow Pages. They call me almost weekly to go over the performance and it's been good.

We're very pleased with Dex Media. Our company has been using them for many number of years for marketing and advertising purposes and they've been doing a very good job in promoting our business. Once a month, we meet with a marketing representative and a specialist. They go over how our marketing campaign is going and we make adjustments accordingly so our interactions have been very favorable, professional, friendly, and informative. They’re very easy to get a hold off. We’ve had to reach them once in between times and they responded very quickly.

We wanted to use Dex Media's internet services to gain additional business. I'm not really happy with their customer service line though as I can't seem to understand half of the things what the people are saying. Their English isn't clear. It was incredibly frustrating when I was trying to sort out a problem. They stopped our auto pay and never told us, then we found out that it hasn't been getting withdrawn for a month. Luckily my rep, Jeff is trying to help me. Benjamin, their marketing specialist was great as well. Dex Media made us money and it offers above-average experience but they could come down on their pricing a little bit. Their internet advertising has a $500 a month fee whether we get any clicks or not, which I think is a little deep.

Dex Media is valuable and their reps have been friendly.

I worked with Dex Media reps from start to finish, building our whole website. They were very good. Dex Media is very valuable to our company. We were even able to go to a seminar with them that was interesting about how to market our business better. There were reps from Google and Yahoo who helped to show us how to increase our visibility on those pages, which was very helpful. I've recommended Dex Media.

My rep introduced me to Dex Media and we started from there. It's been very good so far and I've been very pleased with them.

I have been attempting to cancel my services with Dex Media since the beginning of April 2016. I continue to be overcharged for the past two months with no explanation. I have received no marketing feedback from either the account manager or the local sales manager. I have called several times, written letters of cancellations and numerous emails of cancellation. I keep being told that it is in "process" yet I continue to be charged for and over billed with late charges for the months of May and now June 2016. I no longer use the website services or Dex Media and the account manager is no longer working on my online campaign yet I am being overcharged and not cancelled each month.

I was in business 27 years until I used DEX Media. I made the mistake of using them to advertise my company. I never received one call. I asked to see the books I was paying to be in and they never sent me any proof. The representatives with their broken english assured me everything would be taken care of, however nothing ever was. Please don't use this company for your business advertising.

We have been a customer of Dex Media for more than 20 years. Dex Media have been quite valuable for our company. They've been responsive, have done everything I've asked and have always acted professionally. Their customer service team have all been positive and helpful.

I have tried repeatedly for approximately 6 months to get access to our account online. No consistent help or response to remedy the problem. I do not have access to our acct and have to call each month to discuss issue and make payment by phone.

Working with Dex Media is good. They’re always friendly and able to answer any questions. Everything’s been going fine.

We advertise shipping in the Yellow Pages. Dex Media was the only one that came to my mind to partner with so I went with them. It's very good working with their customer service representatives. They're very helpful. It's important partnering with Dex.

We're using Dex Media for Yellow Pages and they do our website. The representatives are always friendly.

We’ve had Dex Media forever. Their customer service has been great. They’re easy to work with and are right on top of everything. We’re very satisfied. Dex Media has been beneficial to our company.

I received the proof on an ad for the local phonebook one day before its deadline... so I call your organization for help. The person that answered said that my rep was no longer at your company and no one had been assigned and that my ad was already published with or without my approval. Then I was placed on hold. When the person returned she did not have any answers other than a rehearsed answer. And that a person would be in contact. And... no contact. What a surprise. While I was looking at the ad proof I immediately notice that our phone number of 20 years was not on the ad. Some mystery number was on it. And that was when I realized the reason for the weird phone call requesting service from my competitors. They said that they did not call me... they called my competitor. So what's up with funny number? This has been referred to the local Attorney General for review.

We've been working with Ty from Dex Media, and he's been awesome. He calls me once a month about the new website, the programs and tracking. We have scheduled meetings, conferences and he was able to help me with that. I appreciate his help.

On June 3, 2016 while checking my business mobile website I got a message "This website has been suspended." I contacted Dex Media and was told that my digital advertising account was cancelled on May 21st. There was no notice to me either by email or phone. My mobile web page is GONE. Phone calls to my business have dropped by at least 50%. To my mobile customers it looks like I have closed up my business. I spent 3 hours on the phone getting transferred to at least 6 different people and none of them could help. None of them could find any information as to who cancelled my account.

Dex Media was effective as far as generating phone calls for us. Their service has been very valuable to our company, but there were some services that we're not getting. At one point, we talked about them doing Facebook posts for us and I haven't seen any of that involved. They've done the search engine rankings and pushed us to the front for that.

Steven with Escalations was very polite and helpful in correcting these issues to a reasonable resolution. I believe, with his help, these issues have been resolved. Only time will tell - next month if and when I receive another statement for a balance due will I know for sure the issues are closed. 'Tis a shame I had to file a complaint through Consumer Affairs for someone within the corporation to react to my requests for resolution.

We signed up with Dex Media to create a new website. They were suppose to call at a designated time to consult with us about how we wanted the site. No one ever called. Really didn't like the way they were doing business so I called the salesman and cancelled the new site. We started getting bills for the new site every month, something we didn't receive and called several times with no help. THEN we get a letter from a collection agency named Convergent to collect the outstanding bill for something we did not receive. Finally got it cancelled with no apology. Our company has been in business for over 50 YEARS and has never had a collection agency call us for anything. We take pride in paying all our bills on time. We have also been advertising with Dex and all its predecessors for at least 30 years. We have just cancelled all our print ads with them and will NEVER advertise with them again.

They have been handling this for our listings and directories, for years, and it is a mess. Have emailed our account manager and campaign manager, little to no help. They have employed YELP to manage this and given YELP bad information, time and time again. I have reported this several times on their site, no response. They need to fix the issue, which requires they give YELP the correct info for our locations, that's all we want!!

I met Linda, who works for Dex Media, at a chamber meeting. She told me about their services and so we met and set up a time for her to talk to the owner. We decided to give them a try and see how they did. We've got a lot of traffic on our website and Facebook page now. Dex Media went in, redid the website and added a few features to it and we've got a lot of compliments for it. Their service has been very valuable and the customer service was excellent. Linda has been wonderful. Christine, who calls us from Dex Media monthly to let us know how many hits we've had on the page, was my go-to person when I need to add anything to the website or Facebook page.

I was with Verizon and they turned into Dex Media. Dex Media set up a website for me and do my phonebook advertising. Working with them has always been good.

We’ve been doing the Yellow Pages forever, but Dex Media seemed to have a good program for the digital stuff, so that’s what we did. Everything’s been pleasant with their CSR and I got all my questions answered when I had them. They’ve all been knowledgeable, professional and nice to deal with. Having Dex Media is most definitely beneficial. It’s the primary advertising vehicle that we have. We have the whole gamut such as the web page, search engine, social media, and print advertising. We’ve been in business for about 80 years so we’re good. They have been very helpful and have been able to handle all our needs.

Like other reviewers here, Dex Media charged me again after I'd canceled my contract. I had a 3 month trial subscription with them. I didn't get a single call from the ad and didn't like their failure to provide me with the ability to edit my profile, even though they'd told me several times that they'd "send me a link" to do so. I spoke to my account rep at least a month before the 3 month period expired and advised him that after the 3 months was up, I wanted my account canceled. I was respectful about it, but he took it personally, became rude, and tried to defend himself, but finally said he would cancel my account. Lo and behold, I checked my May 2016 bank statement to see if they'd charged me a 4th time, and they had!

Dex Media was one of the local phone books that was out then and we had display ads with them but not anymore because we’re mostly bid-based. Working with their customer service reps was a good experience.

In the beginning, our experience with Dex Media was great. The sales girl was great and was very on top of things. Then we were turned over to an account executive who didn’t seem to know much, left us hanging and didn’t follow through with anything. When we would talk to her, she’d say, “Who are you? What do you do?” I called and complained and we got a new rep whose name is Taylor. He's fairly new but wonderful.

Dex Media advertises in the Yellow Pages so I reached out to them. It has been a great experience and I have no complaint. I’m very satisfied.

We absolutely love Dex Media. We've been with them as long as we've been in the Valley for 35 years and we've always had a great working relationship with them. I've got my account salesperson and then I've got my account adviser that I deal with monthly. Both of them are spectacular people especially my salesperson. He does above and beyond and he checks in with me about every quarter. He gives me personal attention and even brings me coffee. He's an all-around great guy. I have monthly meeting with Alex and he is always very kind, polite and knowledgeable. He doesn't make me feel stupid about stuff I don't know. They do the SEO and they're so wonderful. I've done Angie's List and Yellow bug for some time, and just across the board, they're top notch. There're not many areas that I can think of where they could improve, but they keep getting better with time.

I had a contract with Dex Media for online marketing services and it was not pleasant at all. I wasn't happy with them because what was promised was not delivered so I paid to terminate it to get out of the contract. But I kept getting billed and billed and billed and billed. It took months for it to get settled and for them to take me off, and it was really hard. Their customer service was not very good. I now have another service provider and their service is much better.

Dex Media's services are very valuable to us. Originally it started with the Yellow Pages advertising, then we added on the search engine optimization. My representative is always quick to get back to me and gives good suggestions so I've been pretty happy with him. Overall, our experience has been good.

I am certain that regardless of what I say here I will receive a respond from Ed that contains an apology and a promise that goes like "Please be advised that this matter has been escalated and our specialized client care team will be in contact with you to address all concerns at length. Thank you, Ed." That being said I know there isn't much use in that as I (like many other reviewers) know that they WILL call but WILL NOT do as they promise. I can't even get my address updated, how in the world are they going to fix the host other problems I have with them.

In November of 2015, I revamped my advertising with Dex to include digital advertising. Since that time, I have not received a single bill that has been the same. Nor have I received a bill for the amount that I was verbally told I would be assessed. I have asked repeatedly for a signed contract indicating what services I am receiving, and what the cost is for those services, but no one has ever provided me with a copy of this. (My belief is there isn't a signed copy because I have all my prior contracts with Dex in my files, but not this most recent one.)

We are prior clients of Dex Media and since we have moved our business to another vendor, Dex Media will not respond to our request to remove the Facebook page that they created. I have called and left several messages with previous account managers and also emailed without any response! Very displeased with their service!

I was told as of March 22 our account would be terminated. This was in writing. I called last month (April) to verify that this would be our last payment. I was assured it would be. Guess what we just received another bill, as I suspected from previous promises from this company. I could go on but... I have had it up to here with empty promises and false statements.

Dex Media set up our account for the Yellow Pages and we renew it every year. Their services have been valuable to our business. There are still a lot of older people in this area that use the Yellow Pages. I contacted Dex's customer service at one time and they were helpful. Overall, our experience with them has been easy and helpful.

We have been unhappy with DEX for a while now. It seems that every time we renew, the cost ends up being more than we thought it was going to be. In December, 2015 we notified DEX that we would not be renewing any of our contracts as they came up for renewal, according to the contract dates. We sent a certified letter (with a return receipt) as they require notice in writing. Some of our print advertising was set to expire at the end of April, 2016. The last bill we received shows that they extended the advertising, without our permission.

Last year I contracted with Dex Media and had very poor experiences. But when the sales rep came back in to talk about all the problems she promised that I would be put in their White Glove Program where everything is followed up by both herself and her supervisor. The initial set up went well and they had my website up and running. I was promised that I would be able to review before anything was posted under my name on any social media. This did not happen and posts were being made that had nothing to do with my company. I was told that they would find out the problem and get back with me. That was the last I ever heard about that.

I’ve been here for 30 years and Dex Media do a good service. Their customer rep, Cheryl, was good. She calls and checks on me. If I have a problem, she gets right on it. And whoever she refers me to to solve the problem, they call me right away. Dex Media service have been valuable. I wish they’d cut their price a little bit for a small company like me.

Completely disgusted with dealing with Dex Media. The unauthorized website they now have published for my business is embarrassing. After months of unfulfilled promises. Unanswered emails and phone calls to corporate. Dex Media has given zero effort in correcting their wrong doings.

I'm having similar billing issues with Dex Media. They are still billing me for services that I cancelled February 2016. My salesperson is shocked, he tells me that it is a companywide problem. That does not sit well with me. Dex Media you need to get your act together!!! Next step will be reporting this with Ripoff Review!!! Then a lawyer...

Please don't go with this company because their service is the worst service you will receive. I have asked them to do my PPC campaign until it was a disaster. First, you have no control over your campaign. They say "We will give you access to the dashboard" but you only see what they provide it to you. In the dashboard, they just tell you "We used X$ today and pay for it." How it used you have no clue. The worst part, if you decide to cancel your account they would not cancel your account and keep charging you money for what they called maintenance fee. How the hell you have right to charge a maintenance fee for service I don't want? Please make sure all your communication is written. Please don't go with this company again.

I saw Dex Media in the yellow pages and decided to get in touch with them. So far, I'm happy.

We were subscribers to DEX service for years. In 2015, however, the level of service was unacceptable. We found numerous errors in our listing and tried to get our representative to help. Turns out rep was no longer with the company and we were never notified of a replacement. DEX sent a new representative to help us but even after we showed him the errors, they continued to appear.

After falling for the hype from a rep at DEX Media who promised she could expand our advertising presence in the Atlanta market; we started to get loads more phone calls. The only problem was they were from every state in the union other than the Atlanta area. Absolutely useless and a huge nuisance to my already busy staff who had to field each out of state call individually. When I spoke with the rep regarding the problem, she was unable to assist me further, and couldn't understand why I was not happy with the abundance of new business. New business is great if you can physically service the clients. Being that I run a tree service in Atlanta with a 50-mile radius...driving to Oregon, Maine, Arizona, Kansas, etc. doesn't make much sense. Actually, it's completely useless. Plus, I was offered a 3-month trial run before I realized how useless the service with DEX was.

I’m satisfied with Dex Media. Everything has been okay.

We have been a client of Verizon/Superpages/Dex Media for our web hosting for years. In April we did not receive an invoice and could not locate one within our web portal so we contacted our rep, provided the account on the previous invoices, indicated that we did not receive an invoice and asked why. Our rep proceeded to respond to other accounts we had... In the meantime we began to have issues with users access our website and continued to inquire. She indicated that we had to call client care to no avail. Spoke with rep for 30 plus minutes and she spoke to Web Management and they said we didn't pay on time so they cancelled out account and we had to speak to our rep.

Literally the worst hosting agent I have ever come across. I have been a customer since 2007. This isn't the first time I've had problems or been disconnected from service for a reason that was never explained. The only reason I stayed is because it is not so simple to transfer our email when we've been in business over 10 years. Notifying customers would be a huge hassle.

I tried to cancel my advertising and it should have ended in Jan. They keep charging me but have not sent me a bill since Nov 2015. Now they charge me for per click advertising which I have never had and other stuff. Had to cancel my credit card. I try and talk to them and they did have a Donna call me back. Since then I have left multiple messages with her. She finally called me back but I was unable to answer right then. She said "call and leave a message" and she'll call me back or I can call customer care. Well I called customer care and was on hold for 1 hour and 41 min. Only to be told that they can't help me because it's in dispute and I have to talk to Donna. Collections has called twice. They can't even figure out my bill. They have emails Donna to have her call me but as of yet no call. This company is a nightmare to end advertising with.

I signed contract for yellow page advertising on 8/23/13 for one year. As contract states, we have the right to cancel at least 30 days before end of contract or it will automatically be renewed for another year. We notified our salesman that we wished to cancel at end of contract (January 2016). We did this in July by email. We again reiterated this in November 2015 to our salesman and received confirmation of receipt of email. In February of 2016 we sent another email thru Dex Media email system and received confirmation that the email was received. We are still being charged and when I call to complain, I am being told they have the right to increase the contract by 6 months. We are receiving bills every month and they are refusing to cancel and credit my account.

We're a school district and we use Dex Media to put our site location in the phone book so if people need to get a hold of a school, they know what number to call. Their customer service is very good. They're very professional and everything has gone really well since I've dealt with them.

I’ve always been with the Yellow Pages locally when I started 30 years ago. And when the company who did the Yellow Pages went into the Internet world, I stayed with them. Since Dex Media purchased Superpages, it has become 100% better. They were awesome and I had an increase in contacts. It’s done its job. Yellow Pages was a dying breed, at least amongst younger people so I felt like I needed somebody who knew a little more about advertising than I did and Superpages had some good programs. Never really liked their customer service though. But when Dex Media bought them out, it has worked like it’s supposed to.

I have wanted to cancel my subscription with Dex Media because the site they built was second rate at best and I wasn't sure what value I was getting from the media subscription. All of the data they seem to provide one can do themselves for free with little to no management using Google Analytics and Search Console. Over 2 weeks ago I attempted to contact my media consultant. He has not responded to my numerous emails, texts, or phone calls. Since I wasn't having any luck getting a hold of him I contacted Dex directly on multiple occasions and they kept trying to forward me to my media consultant which I indicated was not getting the job done.

I would tell anyone who asks that Dex Media is a business to avoid at all costs. They have a call center in the Philippines with people speaking to you with a 12 hour time difference. So when I call at 1:00 PM EST it is 1:00 AM in the Philippines. Today, April 26, 2016, marks almost 10 months since I first called a Dex Media rep to inquire about a process for ending my contractual obligation with them because I was retiring and closing the business on June 30, 2015 and would move from my home and business address months later that year.

Dex Media has been excellent and their service is very valuable to us.

I had a phone call from a sales rep from this company claiming he would build me a website to market my business. I sent him some of my business cards I created to promote on the website he said he was making and said he would work on it and call me back the next day. He never called back. I called the number and it went to a strange sounding recording (didn't sound like a business to me). Also the guy's name was Jason and he said that the fee was 65 per month. I look on my checking acct and see they charged me 65 twice within 5 days. I'm going to report them to the BBB. I'm disputing this with my bank as well. My advice is to cancel your acct and get a new one because they will continue to charge you and try to get away with it. To me this is a scam and fraud. I have included screenshots from where they debited my acct as well on April 1st and again on April 6th, 2016.

I have read the reviews and find that we are not alone in the continual thieving of funds that Dex Media is not entitled to. I have had several withdrawals pulled from our bank account in the past 3 months. We have not been with Dex Media since 2014; we sold the laundromat Jan/2016 that was Dex advertised 2014 and before and have not had any contact with Dex Media since 2014. And suddenly the billing.

I am thankful to have been able to finally be in contact with someone.

DEX automatically places print and online ads for us and then charges us. We have no contract with them, yet they continue to do this every month. I've called them numerous times and every time I get the message that they're experiencing high call volumes. Obviously, I can't stay on hold forever, since I have a job to do. There is no way to cancel online on their website.

We signed up to have a Dex Media's services. They promise to have our company website and name on top of search engines. They promised that if in a week that we don't get call it's money back guarantee. After 3 weeks no development. So we cancelled. They overcharged us. Instead of $400 a month they took $600 and just today they took another $200!!! We cancelled more than a week ago still they are charging us and money back is still nowhere back in our bank accounts. Dex Media do something about this! You guys were fast taking our money and now that we are asking for our money back it's taking forever!

We've been with Dex Media for years. We had a problem with the billing and they were not helpful at all. We called the billing department to ask why our bill was higher than normal and they told us that they could not tell us anything about our bill and that we would have to contact our rep. First of all, it was very hard to get through. It took us three or four phone calls even to get through to talk to the billing department and then after we got through to them then they could not give us an answer and have to contact our rep, so it's frustrating.

Since November of 2015, I no longer had the need for Dex Media services and had called and requested my account be cancelled. I am still receiving bills and now a letter that my account has been sent to collections. I have spent hours of my valuable time trying to resolve this issue and again to no avail. I have confirmation numbers for these cancellation requests.

I received a call from a Dex Media rep. They promised to have my business name at the top of search engines within 48 hours. Here it is 5 days later and the only thing that they did was bill my credit card. I told them to cancel the service; will see if and when they credit my card.

I have been trying for 2 months to figure out what happened to our Dex Media account once the new advertisement contract year began. It has been a nightmare. Between conversations with foreign call centers and two different accounts that were set up for our one contract, I've spent several hours trying to get things straight. I give up but I'm going back to doing business with the local community telephone book.

This company is the worst. After 20 years as a customer they changed their billing system, misapplied my payments, and stopped billing me. When I called them and started working with them to resolve it, they shut my website down after assuring me that they would not. I'd find another resource for advertising folks - there are multiple choices available that are in better shape. I expect Dex will get merged into someone else soon - they are a mess.

I've been advertising in Dex Media for years. Everybody's been great and it's pretty valuable for my company. When people look our company up, then they know where we are. It is reliable.

I cancelled the account 3 months ago and they will not stop billing us. I called the company. They said it was taken care of and yet I get another bill. I had to call credit card company and have them stop payment because there is no way to get Dex Media to stop billing us. Very poor service!

I would never use this company again for advertising. The rep they assigned us would never call us back. He made so many mistake including WRONG PHONE NUMBER on GOOGLE. We tried call everyone at Dex Media and got nowhere then they still billed us for their mistakes. DO NOT USE THIS COMPANY.

I switched from having a landline to a cellphone so I didn't have a White Pages to be seen in any longer and reached out to Dex Media, because I wanted to be sure I was still in the phone book. Their services are both valuable and necessary and my experience with them has been very good.

In December 2015, I signed up with Dex based upon the representative's promise that my web presence would be fixed to include my new telephone number and services provided. I have been paying $75 per month. On the web, my old telephone number is still listed, sending people who are seeking me to a competitor. In addition, when I went online to try to pay my bill today, I could not access my account number; and only my old expired accounts were shown. I could claim neither my old accounts or my current account.

I called in twice to discontinue the ad in the Portland, Or Yellow Pages. The last time I called was the deadline date because I hadn't heard from anyone to confirm. I'm now being charged for another year's worth of advertising (bold listing of company name) that I never authorized. If Dex Media can prove I participated in the third party confirmation process, I'll pay the year, but never again. I'm currently waiting to hear from someone but after two days, I have little hopes.

Due to the fact that I want to retire and lower my monthly bills I cancelled my Dex account back in October 2015. On Nov 11, 2015 I was billed $307.70 and $136.94 on my credit card, I called 844 736 2649 and spoke with Denice. She agreed that I had canceled and refunded the money to my card. On December 18 my credit card was billed again $298.65. I called the same number and spoke with Ashely again. She agreed that my account was canceled and refunded my card. This refund took until Feb 4 2016 to hit my card. Ashely opened case # ** for me.

From start to finish it was an awful experience. The computer program told me I had an account, spent hours trying to make it work with no result. I tried calling customer service and the rep. could not speak a word of English. I called back and got a different rep. with the same language barrier. It was extremely upsetting. I got nothing accomplished and still do not have a business account, it is their loss and my loss. I tried to become a new customer.

Dex Media's customer service is very knowledgeable. They gave me the information that I needed and told me about different options that I didn’t know were available. They’re very helpful and their services have been reasonably valuable. We have phonebook and online advertising with them.

Dex Media was responsive in reaching out and resolving the outstanding issue.

Dex Media is a great service to have, and they have been valuable to our company. We had to advertise so we reached out to them for online services.

I have been trying to resolve a billing issue for about a year!! My sales rep keeps ignoring my calls, every time I try calling I am on hold for hours, and when I finally do talk to a person, they just transfer me back to the main call center. I am being charged for things that I never signed up for and keep receiving collections calls from a third party collection agency (who also can't help me). I am a business that pays ALL of my bills, but I will not pay for something that I never signed up for!! I don't know how this company stays in business. Does anyone have any suggestions on ways to contact this "business"??

Months ago we received a past due invoice in error. We spent an insane amount of time on hold after calling both the Philippines and Texas I believe. The call center in Texas showed our most recent payment. The overseas call center did not. The Texas call center had no justification about the inaccurate past due invoice. They offered some explanation about print vs. online services being different and the payment being split upon arrival (we make one large payment to Dex for multiple services which supposedly gets us a discount). At this point an employee by the name of Jeff ** (sp?) at extension ** said he would take care of this. He did not take care of the made-up past due invoice; said invoice was then sent off to collections. Several messages were left for Mr. ** (sp?) who was always in a meeting or out of the office and failed to return 4+ messages. Wonderful! This brought Allied Consulting into the mix.

The initial interaction with the sales rep was fantastic and a very nice non-pressuring guy. He promised me that if I wasn't completely satisfied with the design and services of the company that I could back out of a trial agreement that was made. I was informed that my website would be designed in about two weeks and I would see an invoice for at least 4-6 weeks and could not pursue the agreement if I didn't like the site and services. I specifically asked, "what if we start up and I do get a bill and I decide I can't afford it or don't like it?" And he said, "It's no big deal... We go through this all the time and I can work it out for you... don't worry."

After six months and a lot of my own time we finally have resolution to the severe billing issues as DEX. These issues included consistent overbilling and then collection letters, as well as 1-2 hour wait times with their customer care department. My account rep was great, but there was nothing he was "allowed" to do within his department. I finally got results because I bypassed the Customer Care division and went straight to corporate headquarters in Dallas. I'm raising my rating from one star to two, but only because there was no option for 1.5 stars.

I have been on hold 1 hour and 15 minutes to speak with Dex Customer Care. There must be some serious problems if there are these many people calling with issues. The message said there were 125 people ahead of me when I first called. Now and hour and 15 minutes later we are down to only 62 people ahead of me. I am trying to discontinue with DEX, but they're are making it real hard... This is my third attempt. Based on this and other experiences I would have a hard time recommending anyone to sign up with DEX. Update, at 1:42 my line was "disconnected". I never spoke with anyone...

Dex Media was the better way to advertise when we started using them years ago. We availed of their yellow pages and they have been pretty good most of the time. Dex Media's customer service is generally okay but sometimes, they're not as responsive as they could be. Nonetheless, Dex Media has been valuable to my company.

We always dealt with Dex Media so we kept going with them. Their staff know what they’re doing and we get what we need. It's been very good.

Last fall, we needed to update our white and yellow page listings. It took a number of phone calls, including one to a supervisor to get a rep to call me back. I was able to make the updated changes, but when the new year's billing start, none of the changes were reflected on the invoice. I've called twice and talked to a customer rep. Each time sitting on hold for well over an hour. I've yet to have the situation resolved. Very unhappy with the level of service provided.

I am so-o-o frustrated. Billing is wrong. I can't login to online acct. I can't reset or re-register my online acct... I can't see invoices, pay online or make acct changes. I have tried since early December, when they didn't their system upgrade to log into my online acct. It's almost Easter. And I still can't log in my acct. I have spoken twice to customer service and neither of them could fix the online acct problem, but they did take my money... I have called dozens and dozens of times. Sat off hold dozens of times for over an hour with no one ever answering the call. I have sent "Send us a Message" and still no help. This is very frustrating and REALLY BAD BUSINESS. They are a company selling, promote your business online, and isn't doing a very good job with their own customer service or online access for their customers. I am frustrated and extremely disappointed.

Dex Media credit ran our credit card before we officially signed up with the sales agent. When we asked for a refund nothing happened. After two weeks we had to cancel our bank card so no new charges were ever made again. Very poor service. Would not recommend this company.

Everything with Dex Media has worked out well. They do my website, my Google testing, and my emails, and I've had a fine experience with their customer service. Bob has been my sales guy over time and he's been great.

I’ve been a Dex Media customer for twelve years. I reached out to them to get my phone number in their book in advertising and for some web service on the internet. Their customer service representatives have been friendly, although I really don’t talk to them a lot. Dex Media had been great, and I never really had an issue until last year. I never approved the advertising that they did for me. They made up an old stuff and threw it out there. They’ve been sending me a bill and I’ve been trying to get this resolved. Everything is in limbo right now because no one would call me back. I made a couple of attempts and I don’t have time to make a phone call every day to try to reach out to someone.

I own a small business and had utilized the services of SuperMedia, which is now Dex Media, in the past. I had however canceled their services. My business is now closing. I am now receiving bills from Dex Media because I have cancelled my credit card. With SuperMedia I had arranged for automated monthly payment by credit card which should have been stopped once I cancelled the services with SuperMedia. Dex Media has not only continued to charge me monthly but has also augmented their fees yearly without notifying me. All these would not have come to light had I not cancelled my credit card.

Dex Media came to our office to solicit. We use them for our ad online and in the phone book. The experience has been very good and their service is important to our company.

Paid for advertising services for entire year rather than monthly billing. I am now receiving bills each month & Dex does not answer their phones, emails or any other contact. After months of trying to get through on phone lines & waiting an hour or so each time, got through yesterday & was told system down & nothing they can do. What kind of scam is this? See other reviews where this has been going on for months! I just received a new bill with late fee for bill paid several days earlier which they show receiving! How can a company this big get away with not servicing people for months! Have already filed several complaints & they have made no effort to contact me. Can they be reported to the FTC or FCC? I will now have to pay ANOTHER month with late fee & duplicate billing to avoid ruining my company's good credit rating!

Isn't this illegal? Their customer service line won't pick up, I searched their website, I Google searched, I Bing searched, and there is NO information or procedures online about how to cancel an account. Sleazy, shady, tactics.

I signed with Dex last April and I haven't heard from them since. I tried contacting the salesman who signed me on to freeze our account through the winter months simply because we're a seasonal business. I got a instant email back telling me he doesn't work with the company and this is the manager's #, contact her. So I've called number of times with no answer. Finally she replied to a email telling me my account was frozen and I wouldn't be charged. But that has not happen. They have taken their payments automatically and now will not respond to email or phone calls. So I had to go to my bank to delete the card they had on file. Absolutely amazing to me that this company can get away with basically stealing from small businesses. Since they don't return calls I've looked more into what they've done for me and I can't figure it out. I didn't get one lead through Dex. Very disappointed.

Dex Media has been very consistent in calling me almost to the point of harassment. After several times of telling them I was not interested, I started to receive bills. I called them several times to no avail! Then they started calling me with past due statements. When I disputed the validity of the acct, they would immediately hang up the phone. I would also like to add that I told them to desist with any and all future ads. I talked to someone a few months back, I asked for proof of the recording where I agreed to set up an account, they couldn't find it.

We have been trying to discontinue our relationship with this company for over 1 1/2 years and they keep sending bills and adding on service charges. Client Care Center is horrible. If you're not on hold forever, you're told to call back the next business day because their system is down. Requesting to speak with a supervisor is useless because they simply leave you on hold. Small Business Owners BEWARE!!

We've been a customer of Yellow Pages for 20 years, and then we followed on to Dex. They're great and I don't have to call them very often. We have our advertising through them and they're very valuable to us.

This is one of the absolute worst companies I have ever dealt with. The sales rep that contacted me promised us a beautiful business website and a phonebook listing, and asked me to give phone confirmation that I would like her to do those things. The website her "team" came up with was so ugly and completely off-topic for our company, despite my having Sat on the phone for one hour with the "designer" to go over what exactly our company does. I told the rep that I didn't want them to make me a website anymore.

My business partner and I have been unsuccessfully trying to change the contact information of our Interior Design business in the phone book as well as online to reflect accuracy. We have both attempted to contact Dex with no response for several months regarding this matter. The correct name of our company is **. The former name of our company was **. The new name has been in effect since 2013. After several attempts to get the corrected contact information rectified with no response, we have become quite disenchanted with the way that Dex does business.

going to a "number has been disconnected" recording. I checked a week later just in case there was a continuing problem -- there was. A call to my local phone company was completely unsatisfactory {30 minutes on the tree} and I was referred to Dex Media. Another very long wait to find out the flak catcher could not do anything. Someone would call back. From the other reviews you can tell what luck I had there. Another week with a non-working listing that's in the Yellow Pages listing!!! Anyone looking me up in the phone books finds my number has been disconnected. AAAGH. More calls same results.

We have renewed our contract as we have for several years now. Only this time, we were told that our costs will go down which was what we wanted to begin with. But quite the contrary has happened. We now receive bills that are higher and when I call to discuss the bill with someone, no answer. It is always busy and no one returns my calls. Very bad customer service and the rep outright did not tell the truth. He did say the bill would go down. That has not happened. This is a company I will never refer to anyone else. Very shady business practices.

After a very long year in half with Dex the bleeding of money for absolutely nothing is over! To date I don't think I received one client as a result of Dex Media, not one! To add insult to injury, my services were to be cancelled as of the end of Dec only to receive a bill in Jan for 2 months of service. The bill was actually doubled and then in Feb I was billed for 3 months of service, the bill was tripled! The worse part of this situation is that I have tried to call Dex 6 times in the last month in a half only to be put on hold for ridiculous wait times, forcing me to hang up before I have a chance to speak to anyone.

I cancelled our corporate subscription through 2 different sources back in Oct. 2015, have email confirmations from both parties within Dex Media that the account was cancelled. Today 2/22/16, we received a "past due" notice from them. So I followed up with both of the original "yes, we cancelled your subscription" contacts - haven't heard a word. Went to the 844-339-6334 line listed on the past due form. Spent over 30 minutes waiting to speak with a non-English as a first language speaker with a heavy South China Sea's accent. She then asked me to wait while she reviewed my account. I waited patiently, she came back and informed me that the account I'd been told had been cancelled back in October, actually went through December 2015?!? I checked with our accounting department and we'd paid their November invoice, which accounting had been told was our last due payment.

For my last Dex Media ad agreement for phone book print and advertising I was told my billing will reduce based on the changes I made. I am still paying the same month amount. Also, I moved my business and told my Dex Media rep my new address for my print advertising. Dex Media printed the incorrect new address in both white and yellow pages. As for another business I advertise with Dex Media, the address of my business white page is correct but the yellow page is incorrect. I explained this to my Dex Media rep several months before the ad change(s) deadline in October. As for trying to resolve this with customer service, I was on hold 17 minutes, then talked to customer service for 15 minutes until I was told I needed another Dex Media department. I was transferred to the new department with my estimated hold/wait time of 20 minutes. I also logged into my account and left a message with my issue... we'll see how that goes.

My company reached out to Dex Media for the phonebook. When we originally signed up with them, customer service was good. Dex Media's service has been valuable.

I've been attempting to contact Dex for months. By phone I never get through to anybody. EVER!!! By email through their site I have emailed multiple times to customer service and corporate and have received nothing. Since starting with Dex in January 2009 I never really checked to see how many "hits" my company received. Shame on me for not checking but from Jan 2009 until Feb 2016 my company has received 8 hits (according to their records). Yes 8 hits in 7 years. The account needs to be cancelled but I can't get in touch with anyone to do that.

We reached out to Dex Media because of our advertising and their customer service was okay.

When I took over the business, they had Dex Media and we've always work with them in the past. They're really good and our representative was really helpful. I'd recommend them.

I have been trying since last year at renewal time to reach anyone at this company. My sales representative was rude and pushy. Once I called my sales representative Brooke back to notify her we would not be renewing our subscription. Only then did she quit calling me altogether! Our subscription rolled over and we are now being charged for the service we do not want and no longer need and honestly, I don't even know what service we are paying for! I did once get someone on a line and that person told me they would notify our rep and that the paperwork to cancel would be generated. I never saw paperwork. I never received a callback. I have called several times only to never get through. I have emailed the company, and received nothing back. This is extremely frustrating! I saw on someone's review they were contacted only by leaving a bad review. I hope someone contacts me!

We used to send a couple thousand a month with Dex Media and now we're down to 300. I'm not sure if we're going to renew. I hardly use them now. Their value for us tapered off in the last 10 years. It's become something people don't use very much.

Dex Media continues to charge us for services not rendered. WE INFORMED THEM LAST YEAR THAT WE WOULD NOT USE THEIR SERVICES. Continued charges to our account are considered theft; we will begin legal proceedings immediately.

I contacted Dex to promote our business on Google... Well that didn't happen but that's another story. So I'm paying them $99 month as agreed and January roll around and they bill me for the balance on my account in full and then start billing me another $99 each month on top of that. I have been trying since January to contact by phone... Absolutely impossible. A communication company that doesn't answer their phone or return messages left on voicemail to your representatives...bad indicator. This is looking more and more like a company wish over their head.

I would recommend Dex Media to my friends. It was a satisfactory experience working with them.

Since I've used Dex Media I've had no trouble and everybody has been very wonderful. Customer service has always been helpful. I'd recommend them.

I got locked out of my Dex account for over 2 weeks. The sales rep decided she was going to pawn me off to another sales rep who claimed that Dex had re-done their websites so they lost a bunch of accounts. Come to find out from the office manager she has been locked out for over 2 months. Finally, I get a random email and not even a call back from my rep giving a new password to log in. I log in and my billing address is incorrect and business name for my online listing is spelled incorrectly. It says click here to change and I click on it and it says that there is an error come back later.

This is a follow-up response to my customer service issue with Dex Media. I wrote a review which was published January 27th. Thankfully I finally was able to talk to a great service agent, Meagan, who explained that the problem of reaching Dex was due to a new billing system which had gone away. However, Meagan soon sorted out my billing dilemma, which I was hugely thankful for, and a few days later I received a call from Dex making sure I had been contacted and my problem resolved.

Dex Media's customer service has been good and their service was very valuable. We have our listing in the phonebook and it has provided us with some leads.

We reached out to Dex Media for some overall advertising assistance. The rep who came by here was very nice, professional and was able to answer my questions. Anything I asked him, he was able to help out with. Their service has been wonderful and valuable, although I didn't realize that there were other things that Dex could have done for us, but we have somebody that's setting up a website for us. So we have cancelled our Dex Media effective this month.

Don't trust them with your credit card! I wish I read the warnings first. They keep charging on it at will and don't refund or even try to. I'm a home improvement contractor in Baltimore. They put together a website for me. I could have built this with go daddy's helper for $5 a month. They make promises they don't keep, like saying, "We will check back with you in a week." Actually, they said six days. It didn't happen. They're not worth the money. Don't trust them. Please read this before signing with them. And do not give them your credit card. If you must use a card, you buy and fill from 7-11. I wound up having to hot card my credit card. I've been on them like white on rice and to no prevail. DON'T TRUST THEM.

So in acknowledgment of DEX's extraordinary responsiveness to my complaint, I have upgraded my rating.

Everything was fine with Dex Media and I'm happy with them.

They promoted my business with the incorrect information for almost a year. I was never provided with a proof & it took months to get in touch with my sales rep to show up and try to get me to renew with them to finally get in touch with a person after many attempts of being on hold for over an hour. I requested them to either credit the 10 months or correct the information and continue promoting the business for 10 additional months at no cost. REQUEST DENIED.