Thryv Reviews

We've been using Dex Media for years and they've been very valuable for us. We use them to put our ad in both the Yellow Pages and the White Pages. They call us yearly to see what we want to do and if there are any changes to be done on the ad.

We haven't had any problems with Dex Media. We like the advertisement and they are pretty easy to deal with. We tell them what we don't want and they make it happen. For what you pay for you get good service and they’re not pushy which I like. They don’t try to sell me something I don’t need. The guy that calls around renewal time is super nice, easy to talk to and he explains everything. I would recommend Dex Media to my friends for advertisement.

Dex Media's service has been good. Everything worked great so it's really been trouble-free. When talking to the individual reps, they've always been very efficient. We have the standard package and it's mainly the Yellow Pages and then some of their online services. It's good that they're increasing their online presence too. It's good to be included with that. But even with everything on the internet, we still have to be in the Yellow Pages.

We’ve dealt with DexYP for years and I’ve always had good experience with them. We got their services to get exposure and to be able to communicate with patients. They have a rep that comes in annually and it’s always very pleasant, fast, and we get the job done. They're also very professional and knowledgeable and the price is reasonable. Their service has been very valuable to the company, especially the internet and the dotcom part of it because everyone is going high-tech now.

We've used Dex Media for years and their services have been good. We’re using their online and Yellow Pages services. We also had a good experience with their customer service.

We have always had a good experience with Dex Media. Your sales rep, Meredith **, has always been very helpful and knowledgeable and energetic. For a while we were transferred to someone else, but I was very happy to work with Meredith again over the last couple of years.

Someone from DexMedia contacted me and resolved all the issues.

After using Dex Media (and their predecessor) for over 10 years, our small company finally decided to stop taking their horrible customer service and failure to timely credit billing issues for our print and internet advertising. Our Dex Media sales representative acknowledged the significant service inconsistencies and egregious billing issues.

While closing a business after the death of its owners we tried to cancel an account by both emails and over the phone, we continued to get billed for their services. Now that the accounts are closed we are still unable to contact Dex Media to cancel our services. They do not have any process to handle a change of account due to death of the account holder. To add insult to injury, Dex Media, has sent the accounts into collection. The collection agencies are now harassing the children of the deceased. For a firm that is trying to work with small businesses, their actions demonstrate a lack of concern for their clients.

When Verizon stopped putting a book ad, we were thrown into Dex Media. We had our name and phone number put out there and the cost of their service's cheap. Overall, it's been a great experience.

I used Dex Media for about 3 years for internet and Yellow Pages advertising. I have since closed my accounts and they acknowledge that my accounts are closed. However they will not stop billing me. They threaten me if I don't pay in 7 days. Their collections agent threatens me as does the customer service rep. They are threatening to destroy my credit rating. This is ransom. They should be prosecuted and thrown in jail. I had to get a lawyer and file a complaint with the NY attorney general. Numerous phone calls get you nowhere. Stay away from Dex Media!!!

We are a small local company and have received several phone calls from a man by the name of Billy. We do not give out my husband's personal cellphone to just anyone as he is a very busy man and does not handle the advertising (our office handles that). This Billy, called today posing as a customer from Spokane, WA saying we needed to change our Google Adwords as we don't service that area and he could help. After telling him we don't need his help three different times, my husband had to hang up on him due to a conference call appt. This "Billy" then called our office and lectures our secretary about how rude her boss is and claimed to be a customer and how it's getting around Spokane what a rude business owner he is. My secretary had to listen to him for 10 minutes apologizing profusely and explaining to him how many solicitor calls we get in a day. He then told her he wasn't a salesman just a customer.

Dex Media was previously on contract with us to be handling our print media like phone books. Then, they expanded their services and they had the option for online web presence package which is what we have them contracted for. Primarily, they're handling our web presence campaign now including internet advertising, marketing and search engine optimization.

We’ve been with Dex Media ever since we opened our business. The customer service is very good. I've emailed my rep to find out who to call to make changes on our website and he got back to me and they made the changes. Their services are very valuable in our company’s advertising in the Yellow Pages and they also do our website.

We’ve had Dex Media for a really long time and we're happy with them. They're always very helpful when I call about the website. I've been working with our representative and whenever I have a problem, I call him and he fixes everything. He's on top of our account and when it's times for things to be renewed, signed or changed, he shoots me an e-mail or calls me.

A long time ago, people went through the phone books. Now, everything's online or on Google. It's a little bit different than it was a long time ago. We use Dex Media for the phone book. They do more in Rapid City, which is about an hour from here. But we have another one in town that's more local. We do a lot a more with them only because they get locally around here and that helps. They serve and do what's needed to be done. Everything's been fine and pleasant. If anybody asks me, I would tell people I've had good experience with Dex Media.

We are a heating and air conditioning contractor and Dex Media has been valuable to us. Our rep Emily has been helping us fine-tune a program that’s going to work for us without overextending our advertising budget, looking at the SEM and at some things that we can do and tweaking the Google ad words. She’s also got some great suggestions as far as the display ads. She's worked really hard on our account, has really gone in depth and she's pointing us some new directions as far as the internet advertising that’s available.

We've used Dex Media forever. I have met their rep a couple of times to update the contracts. We are listed in numerous phone books. We were satisfied with their services and it has worked very well for us. The last couple of years obviously, with the internet growing, were getting less and less calls cause we do track all our calls, where they're getting our phone number from. But we still get quite a few calls from the phone book.

About 10 years ago, when the internet was becoming more and more viable as an advertising tool and Yellow Pages was going to be a thing of the past, Dex Media reached out to us and we found it to be the best one for us to put our positioning in the internet search engine. I've had great customer service. Ruby's my local rep and she's done an excellent job. She gives me good guidance. That's part of the reason we're involved with the social media portion of it.

We have been doing business with Dex Media for years. However, customer service is not their strong point. Their response rate is not very good and it's hard to work with. Still, their services are valuable and we still work with them. We're in a home service industry so Yellowbook still drives some business each year. Dex Media does a decent job with their Yellowbook which gives us return. However, it's a fading business and customer service has gotten worse over the years and we probably won't be with them much longer.

After contacting ConsumerAffairs & telling about my experience with Dex I got a phone call from somebody at Dex. He was very polite & asked me what & how everything happened. I told him just like I told on my review & he said he listened to the phone conversations I had & he agreed I shouldn't have to pay for anything & I would be getting a refund for the amount I already sent. I was very pleased that this matter was taken care of. I really would have liked to have it resolved before I had to write a review on ConsumerAffairs on what happened to me. I rate ConsumersAffairs a 5 star. Thanks ConsumerAffairs for helping resolve this matter.

The company was already with Dex Media prior to me working there. When we first started out they were just in the books and then Dex grew into online marketing so then we put a lot more presence in our online marketing campaign and it's been pretty valuable to our company. It's a good way to put our business out there any way we can. My overall experience with the customer service is really good too. I really like my reps for both the online and the books. They're always pretty responsive whenever I have any questions.

Signed up with Marcia ** with DEX Media in November 2016... After signing up and paying for services my campaign manager set up a time to meet to discuss my campaign and go over a plan and reports, she missed the meeting. No call no show, and didn't call for days and days. Finally made a call when I was with a customer so I missed it. Called right back, left a message and never returned my call, I sent an email asking for my reports and to make changes to my campaign and no callback. It's now May 2017 and I haven't heard from a campaign manager, or received any month reports.

I received a call from Somer at Dex and I must say she was a breath of fresh air. She listened, asked good questions and understood the problems I had encountered. It was too late to change the print books, but she quickly investigated and found resolutions to the other issues. The online listing (which she confirmed I do have) was able to be updated. She also let me know that I could add a paragraph with a description of my business. She changed my contract so that next year it cannot renew without my verification and approval. Somer reviewed my account and we found that the website they had listed was not mine, but a site that belongs to someone who had worked with me over 10 years ago! Now the correct website is listed. She also requested a new rep for me as I do not want to continue with the one I had. In my 30 years of running a business I have spent a lot of time and effort personally learning and training my staff in great communication skills, so I can recognize when that is what I am receiving. Somer was knowledgeable, clear, and very helpful and is the reason I will stay with Dex media for now.

Dex Media bought the Yellow Page Book that was pre-existing. It was a merger so we followed into that. The customer service has been very good and their services have been pretty valuable to our company. They do our custom website and get our keywords in the search engines. The web presence certainly helped and the way it's been run is very good.

We've been a customer of Dex Media for over 20 years and we have a little of everything. The experience has been great and they've been pretty valuable to our company.

I was looking for growth and more advertising and Dex Media created me a website, search engine marketing and optimization. Julia was my campaign manager and she did a fantastic job. I've dealt with her for almost a year now. They've been good. They've done everything I asked and answered any questions that I had and they were pretty timely on everything. There has been more hits and growth. I actually increased our budget two months ago and things just have taken off since then. They have been very valuable to the company.

I have a small company and I've been using the online and the regular ads at Dex Media. The customer service has been fine. They are always helpful and able to fix issues. My experience with Dex Media has all been good.

Our company reached out to Dex Media for advertising and marketing to try to get our website up to date on things of that nature. They're very responsive whenever I had an issue or a thing crop up. They've been great and experience has all been positive.

Contacted Dex Media to cancel my services. Was passed from my account rep who played the "Whenever you need anything, I'm here" routine when I was signing up, but quickly passed me onto someone else when I wanted to cancel. That individual's name is Megan, pretty useless on all accounts. Asked to cancel my contract and she said they had to "move accounts", which I did prior to this with removing any attachment they had with my domain, hosting, Facebook, etc. Contacted them three days in a row asking for a cancellation notice and receipt and it has yet to be provided, but surely they are just holding out to charge me again. Will be regularly posting where-ever, when-ever I can about this company until not only is my account cancelled but my payments are refunded in full.

Our current website was not up to par and we needed someone to handle our marketing. We're tired of going to multiple different places so we went with Dex Media and started with them a couple of years ago. Dex Media does our website support, the Search Engine Optimization, and Adwords. Also, we're now getting into using the Dex hub because our website went live last week. Their services have been very valuable to us. We've made a couple of changes and we've already seen a noticeable difference in the past couple of weeks from when we met with our sales marketing representative.

We did the website with Dex Media and we've had a lot of positive feedback with customers being able to just email us from the website to our email and get service that way. I use Dex Media to keep the website current because I wouldn’t know how to do that to save my life. Every now and then they email me and ask for updated pictures or things and if I have anything I send it to them and they handle it from there. I like that they're able to do that for us and I don't have to worry about it.

I had been dealing with Verizon, then "Superpages" then Dex Media for over 10 years. Once it became Dex Media, I had real issues with the sales people but I always get everything in writing so I was always able to get things resolved. I sold my business at the end of 2015. I contacted my "rep" from Dex Media no less than 6 times. I got no responses. I contacted his boss and got a response. My rep then sent me an email asking how he could help, and then never replied to my response. I sent a letter with my bill saying I wanted to close my account. I put on a payment check "close all accounts" with the account numbers. I went to the website and filled out the customer service request forms saying that I want to close all accounts (I have a recording of this).

Dex Media hosts our website and I have three people that I'm in direct contact with: one is a campaign manager, one is in the development team and the other is their boss. They are extremely helpful and polite. But there’s always room for improvement. For example, when it comes to the developers or the web hosting, there's always issues with that and some issues take longer than others. But I can reach their personnel immediately. They're great, they're attentive and they work on it on the spot.

Mr. Steve ** came into my office and made a few promises. Best, Service and quality. To begin with, we were charged $199 from our account and the website has not even been completed. Mr. ** called back and said, "I got you a 1 time deal. We will credit you back this month." Then I asked, "What do you mean one month?" After the third time that I asked he said, "We need to charge you regardless if the website is complete or not." He promised not charges till the website was Launched. That is totally wrong. In my book that is STEALING $$$. They CANNOT BE TRUSTED.

After receiving another phone call from the accounting agency that handles Dex Media, I am about to call their headquarters to file an official dispute, as they are STILL charging us after they finally accepting our cancellation letter back in August 2016. It's now April 2017 and they want over $3,000! We never even actually used their services, as they were overpriced and the results were not satisfying. Highly disappointing.

We haven't been getting a lot of clients. We'd like to get more so Dex Media is working on it. They're very helpful in making sure that we try to target our goals. They call once a month and it's always good that they give me updates. We were getting a lot of weird phone calls last week but I told Zach about it, who's on top of our account. He said he was gonna look into it.

We've used Dex Media before. They do all our web stuff and advertising so they've been very valuable. Their customer service is very responsive and everything's been good.

It's always been a very good experience with Dex Media. I've never had a problem. I always felt like the service was excellent. And the people I've dealt with have done everything possible to represent us the best they could and I've been pleased with it overall. I've been with Dex for a very long time but on the SuperClicks the last couple of years. Dex Media has taken every suggestion I've made and they've made some. As far as the results go, it seems like we get our share of first time callers and they're finding us. I think we're staying right up on top for the organic page. I've been giving them all the credit for that.

I'm satisfied with how Dex Media works and operates. They're very confident to what we need them to do. For our marketing purposes, it serves the purpose that we need it and we've noticed that we got business through their efforts.

We're a small company looking to grow. I wasn’t aware of Dex Media at the time but my neighbor is a sales rep for them so we were talking one day and she knew I had started a company and told me what they had to offer. So far, everything’s been good with Dex Media and I’ve recommended them.

We've been with Dex Media a long time. I'm okay with them, and we signed up again. The customer service reps are polite. But it's more beneficial for me to use and look up some of the service online because I can get more of an overall view this way.

Dex Media's service has been valuable to our company. I've talked to their customer service once or twice and they were helpful.

We are a very busy company. We are small and we all wear many hats. To say we have the time to sit and post on Facebook and update our website constantly is unrealistic. Having Dex Media to step in and act as an extension of our company here at QSM is exactly what we need. I find their communication and professionalism on point and a pleasure to deal with. When I say, I don't have the time, they get it and they take care of it. In addition the website they designed paired up with the resources they use to move us up on the search engine lists has brought in almost more new business than we can handle. Well worth every dollar spent and couldn't be happier with their service.

Promise of sweet services turn into bitter punishment with DEX. I started working with DEX in April 2014 and gave them a chance to prove that they can bring more business to my small company or at least they can bring business leads. I diligently paid every month for one full year. When in March 2015 my DEX rep Alex call me and said that "regretfully" my monthly bill will increase. I informed him that I want to cancel DEX contract because it did no good to my business. I said that I may consider staying with DEX only on both of two conditions: 1). I will be allowed to have "month-to-month" contract and free to cancel any time if I decide so. And 2). I have to see that my paying to DEX for online advertising produces some result, phone calls from potential clients, leads.

I have no computer skills and my reading is extremely limited. Dex Media rep, Jessica, explained to me that Dex Media would help me, a small one man company get started and send me lots of leads/customers. She convinced me that pay per click was the best way to go so I believed her. $3600 later I'm broke and I ask to drop my account down to something more affordable as I'm only getting 1 to 2 calls a day if I'm lucky. So she "paused" my account meaning everything would be shut down but yet still take $600 monthly from my account for no services!!! This was not explained to me before everything was shut down.

Dex Media's service was in place before I got here in our company. Although there's room for improvement, their service has been okay and we continue doing it.

We use Dex Media only for Yellow Pages because we have a digital media manager that does everything for the web for us. But our experience using Dex has been fine. We just renewed and we'd continue to use them.

Since 1986 we have been advertising in print and more recently online with Verizon now Dex Media. 30 years, always paid the bill. I was coached into agreeing verbally to a contract for internet advertising. Had I realized what I was agreeing to, I would not have given consent. I called Dex resolution, spoke with Kevin. We listened while they played the voice tape. I was told that this was a binding contract and could not be changed. I am in the process of reviewing my rights under Connecticut Consumer Law. They have made a very unhappy customer of me. I feel as though the verbal contract is a way to increase billing and hide the details. Very sneaky.

Dex Media's customer service representatives are friendly. They call me and go to my account every so often. They are advertising my businesses in the yellow pages and I also have an online ad. However, I don't see a lot of results. I haven't had a lot of people telling me they're calling because of the ads.

Our contract started in January of 2016. As of today I still have not paid one invoice they have sent me. Our experience with them has been horrible. We have been in business for almost 20 years and have always work well with our vendors and if there was an issue we found a way to resolve it. We have always paid our bills. This has been such a bad experience from the very beginning that I could never bring myself to pay one invoice. I guess I also didn't pay because I thought it would get someone's attention and we could resolve our issues. It took a couple months to get a meeting with a manager who I never saw again. We just got a credit but never addressed our problems and how to fix them. It's been over a year now and we are still getting invoices with new digital charges. I've called and tried to cancel several times but the bills keep coming. NEVER WORK WITH THIS COMPANY!

I’ve been in business for 29 years, and I started out with Verizon. Now I'm with Dex Media for my ad in the phonebook. However, I don’t believe that that many people use the phonebook anymore.

Stay AWAY!! You can't cancel once you sign up. They will just keep sending you bills one after another. I called and cancelled our account in October of 2016 because we weren't getting any leads from it. I was told we were under contract until February 2017 and would have to pay until then. Fine, no problem I get it. So I have and when I received my bill in February I called again to confirm that the account was cancelled. He said yes it was cancelled and we would have no charges going further. WRONG - March 5th I got another bill. I called them and they said "Oh, the print charges account was closed but not the online digital account. That one automatically renewed..." Such a horrible way to do business.

Dex Media is the WORST company to deal with! They do not provide the services they claim to provide. We've been battling with their collection agencies since 2015 when we verbally cancelled our contract with a manager there who never told us to also put it in writing. They've been adding all sorts of fees onto our "so-called balance" and every few months a new collection agency is contacting us. Apparently it's our fault for not reading all the fine print and sending them something in writing. We pay all our bills on time and I'm sick of getting harassed by these agencies. I would recommend that everyone steer clear of these con artists.

We had an advertisement in the Yellow Pages and decided we wanted to do an online campaign. We were looking for web page services and connecting with our customers. So far, Dex Media has been very helpful, very informative and they made a great web page for us. I love DexHub.

When I began using Dex for my business, they were instantly there to sign me up for service. When I downgraded my service to just Phonebook listing, the reps (Ritchie and Ryan **) didn't follow thru, despite several phone calls. They didn't return my phone calls and then when the renewal came around, they hadn't done anything to cancel the digital service. I spent over an hr on hold, being subjected to repetitive commercials for Dex, to get to an account dispute resolution rep who claimed her computer wasn't working. Then she came back on saying she was having a hard time with my account. In total, I was on hold for 1 hr. 10 min 33 sec, to re-cancel for third time with a third time person. I am not impressed with this company and wish I had other alternatives for advertising.

My company has had an account with Dex for some years. It has not had any benefit that I can see. I've been trying for MONTHS to get ahold of someone to discuss our account. Initially, I only had some questions but at this point after such continued bad service, I am certain that we no longer want to continue working with Dex. After constantly being sent in circles, I was finally able to get my account manager's contact info. I have called him about 10 times over the last 2 weeks with no reply whatsoever. Horrendous service. Dex obviously has no interest in actually maintaining customers.

Dex Media responded to my complaint and has "fixed" the invoice by scribbling out the incorrect parts. They also removed the late charge that was caused because we received the bill late.

We've rolled over to Dex Media from whatever it was before. We left our advertisement in the Yellow Pages but we're not using it for major advertising. We're basically a closed practice which means that the only way to actually get in to us is to be referred in by someone who's already in the practice so we don't do advertising anywhere. It's referral based only. We just keep the listing in case someone like a senior citizen needs to look it up and the information is there available to them if they need to get to us.

I had advertised with Dex Media for years. The one reason I started was because they took over my Yahoo Local account. Any changes I wanted to make had to be thru their site. I was on the first page of Yahoo for 10 years. Making changes to my was ok until my Yahoo local listing went from plumbing to Plastic products categories and pre-consulting constellation. I dropped out of sight. Called to try to get it fixed and was suppose to renew for another year. Salesman said Yahoo not everything so I cancelled my upcoming year. They tried to blame everyone but them. However am I stupid cause for years I made changes to my Yahoo thru their site.

I have worked with this company since Superpage. They did decent job before but since they changed company name as 'Dex Media' they stole my money from advertising. First of all, they shut down my website server due to 'lack of pay per click' fund. It is a ridiculous advertising policy I never heard.

We have Dex Media and it's for advertising in our local yellow page. The pricing and the service being provided have been good. Everything's been fine with their customer service too, as well as during the couple of times I've had to call them to change companies and accounts.

Our Office has been a customer of Dex for more than 20 years. We have had a 2 page ad in their book from the beginning of our office's inception. Now things have gone very wrong. First, names in our ad were inaccurate. The proof was correct but somehow Jon became Joe when it went to print. I called and complained and I got a $39 discount for having the first name wrong everywhere in the book. It's not easy to find you if they don't know to look for the wrong name.

A little background on my situation here really quick. I have a business that I do in 6 different locations. I have 6 different numbers for each area so customers can call a Local Number. Let's go back about 2.5 years ago. I called a Dex Media rep to place an ad in a phone book in North Dakota. The phone book timeline was too late so he talked me into doing the online listing. After the online listing was complete the guy who I talked with said he would give me a call before the book came out the following year to make sure it got placed.

We had a sales person come in and tell us about Dex Media so I decided to try to advertise on it. It's better than the phone book, and I recommend them.

This problem was resolved. The contract had been cancelled in person but the computer was sending me bills. They updated the computer and resolved the problem.

Fairpoint in New Hampshire decided years ago to cancel phone book distribution but this sales rep told me they were. Now I'm stuck paying for it and nobody gets phone books. I even had two reps tell me they were. This company now makes FairPoint look bad too. You can tell by the complaints to stay far away, and don't believe anything they say!!! I feel I deserve a full refund. Check your state for phone books before you sign up. I have 40 years in businesses.

The customer service at Dex Media was great and I have no problems with them whatsoever. We don't do the kind of business where we use a lot of advertising, but from time to time we get business from it and our experience with Dex has always been positive.

Dex Media service has been very valuable to us over close to 20 years and they help us with the yellow page ad in the local phone book. Dex Media was referred to us by our landline provider and their customer service has been great this year. Their personnel has been very friendly, professional, and always wanting to help answer questions and assist us in any way they can.

We were paying close to 8K a year. We were only getting 2 calls a month. I contacted our rep. and he did nothing. He told me we would have to spend more money to get better results. He claimed he would see what he could do. Never heard anything back. I called him and left a message and he never returned my call. Now I am stuck in a contract getting almost nothing for it. STAY AWAY!!!

We "attempted" to utilize DEX for some business advertising. We absolutely could not have imagined a worse experience. We reached out to DEX as they were doing some "Enhancement" of their system to "vastly" improve things for their customers and achieve better results for their customers. Eight Months after reaching out to them...NOTHING WORKED. We couldn't even look at our advertising campaign or view anything that was supposedly taking place to market our business.

After my experience and reading the Dex Media reviews, I am convinced that Dex Media is a fraud based company. One common denominator with many of the low reviews is the taking of unauthorized funds from businesses, as was my experience with Dex Media. I was required to dispute the charges to STOP them from taking money from my account and now they are sending me bills. I never signed a contract with this company and they apparently make a living by taking money from hardworking citizens.

First off I would like to say there seems to be 2 parts of Dex Media. The Yellow Page part and the internet scam part. When you call the internet Dex Media customer service line you get a recording that they are too busy now and it hangs up on you. It did this 4 times to me on 4 different days. When you write to them you get no response. But don't pay your bill and they somehow get a hold of you. They also try bullying tactics to get you to pay and tell you it doesn't matter whether you got anything for the monthly charge or not. When explaining to the billing dept why I'm not paying they say it makes no sense and talk down to you.

For the second month in a row, my bank account has been charged $775 on a contract that ended in October. I have a very small seasonal business and this has made it impossible to meet my responsibilities for the past two months. It has put a serious strain on my finances and has hurt my reputation with my legitimate creditors. Furthermore, in the months of July and August, during my contract, I was charged double the amount of my set limit. My experience with Dex Media has been both terrifying and damaging. I have serious concerns about the competence of ANYONE that is employed with Dex Media from top to bottom.

I wish I had read these reviews about Dex Media before I signed up with them. I am having the same experience as a lot of these reviewers. I signed up for what I thought was a year of advertising. There are three phone books here and I can ill afford all three but I thought I'd do it for one year. Well, I didn't read the teeny tiny print in the contract that apparently says they can renew automatically. I was not told anything about this by the salesman, nor have I ever received a letter stating that I need to actively cancel.

I have been with Dex for many years now. Dex has gone completely downhill! My new representative lied and argued with me. I have never met a person so unprofessional. I asked to speak to his supervisor several times and he gives me Dex's 800 number. I am paying for advertising and I cannot find my business anywhere online but they keep sending me a bill. I have called the 800 number for Dex numerous times and each person tells me they will check into the problem but no one ever calls me back. They had a phone number listed for me that I disconnected in October 2016.

Disappointed. I thought that Dex Media was monitoring my online presence. Interesting to discover that there are wrong phone numbers for all 3 locations on both YP online and Bing. Paying over $800 for what? I don't know.

After having an account with Dex Media for a couple of years, they tripled my bill from $22.55 a month to $63.75. I asked to hear suppose phone call of me agreeing to them for this, but waiting another 15 minutes for recording to no avail would someone get back to me. Do not trust these people, for they will screw you without any remorse.

I needed some advertisements and Dex Media dealt locally so I chose them. The few times I had to use it, they were very positive. They were able to answer all the questions that I had and it was reasonably easy to get in touch with them. They’ve been very helpful but I’m on a downswing in my business right now so I’m going to relinquish all advertisements for 2017. I probably won’t be using them after this year because I'm getting close to retirement so I'm going to stop doing advertisements. Overall, I had a real positive experience with them. They're top-notch and I'm very pleased.

Dex Media has been valuable to our company and we're satisfied with their services.

!!!NEVER DO BUSINESS WITH DEX MEDIA!!! Advertising is a tricky battle, you're paying for something and have nothing to show up front for it. It's a total risk. But a risk worth taking. I advertised with DEX media, first year was great. My website moved through the ranks, customer service was great. Once my contact left, so did everything besides me paying $600 a month. I go 2-3-4 weeks with out replies from emails, countless calls go unanswered. But that bill keeps coming! My website had zero movement for 6 months!!! I had to call and request a meeting to make changes, obviously something wasn't working. Had the meeting, was promised an email with changes within 24 business hours, that was 3 months ago. Still haven't heard anything.

When I got my phone service, Dex Media came along with it and I started getting bills from them. It's a valuable service for our company and I've been satisfied.

Dex Media was very eager to make sure that I am happy and that I understand my billing and everything was the way it was supposed to be. I had no issues other than my billing was a disaster but they called me on that and we got that fixed. They worked with me and got my problems resolved. All in all, it's been a very positive experience.

I've been with Dex Media ever since the company has started. They reached out to us and we have long distance and telephone with them. Whenever I need something and call them, they’re always very good about it. It’s been fine so far and I hadn’t had any problem with them. I have it in a couple of different places so it’s very good.

I accept the offer from Somer at Dex Media's Disputer Resolution Center to cancel the remaining balance on our advertising account so that there are no further amounts due. We are satisfied with Dex Media's actions to resolve this claim and appreciate the professionalism, courtesy and pleasant demeanor Somer displayed in our phone conversation that closed this matter today.

We put our ad in Dex Media's phone book and our experience with them has been fine. Each of the representatives who comes out has been really good. Dex Media has been professional and I would recommend them.

The Company has responded to my complaint and resolved it immediately. It is so unfortunate that out of my frustration I had to go to Consumer Affairs and Yelp to air out my complaint. I do not like to use websites to solve a problem. That said, I am pleased with the outcome and wish more of Dex's employees were as efficient and polite as the ones that solved this immediately after more than six months of waiting. Thank you.

We have been attempting to deal with an issue regarding our advertising bill since April of 2016. They arbitrarily renewed our subscription without our review and somehow we wound up with internet advertising we didn't order. During numerous phone calls since April of last year we have been informed by a robotic voice that a customer service representative would be with us shortly and then have been left on hold for well over an hour and have finally given up, however the ONE time I did get hold of a real human being, I was assured that the online advertising had been removed and we didn't have to pay it any longer.

Advertising/Web Production - Please have someone in Customer Care be in touch and STAY in touch by TELEPHONE to complete/resolve this 2015 issue. Been a Verizon YPage customer since business inception,1992 and then the spiral down began as the division was sold. Spun off to few companies ending with Dex Media! My reps have promised a lot and "helped" upfront, now to the results. In 2015 Ad/web campaign I was talked into them taking over and creating me a new website, which was Never properly created, installed or given me the results they stated -- because they have an "inside track" to the NEW Google guidelines. This was tied to my YP ad too! I have Detailed records of phone calls --including 3 MAJOR dropped calls with NO follow-up.

The customer service at Dex Media is okay. When I called, they were very professional and helpful. Dex Media’s service has been very well for our company, but I have to cancel it because we don’t need it any more. We only did when we started.

We had Dex Media for advertisement in the telephone book or on the internet, and it seems to be working. I've been satisfied with their service and the result for the advertising. I recommend it!

Our company had been paying the Dex bills via direct deduction from the firm credit card. Starting in November 2015 April 2016, Dex kept changing account numbers (4 accounts) without notifying us, and then incorrectly charging the credit card. They "forgot" to process payments on one account entirely for 6 months. Then just deducted the full amount. Again, without contacting us. And despite numerous long, long, long conversations with their "customer service" (HA) and the account rep. So we canceled three accounts and are finishing up the last one. We switched to paper billing to prevent more incorrect and unauthorized charges on the credit card. So the paper bill ALWAYS comes either after the due date or less than a week before. So a bill dated December 18 arrives January 2, with a due date of January 7. They absolutely don't care. Stay away!!!

We’re very happy with the service we got on the internet whenever we have a problem or we want to make any changes. Their website is extremely useful to us but the yellow pages is not a big thing for us anymore. Dex has been the only company that I had a problem with my invoicing. I try to make my payments three days before the due date and it seems to be getting messed up all the time. Then a few days later I get an invoice saying that it had been paid.

Dex has been horrible to deal with. I was a customer of theirs for several years. I knew in advance that I would be terminating my franchise business and in turn notified Dex Media many times. My franchise agreement was to port the number to the corporate office which I did. I no longer own the business, advertise or gain profits yet Dex is holding me responsible for a number I do not even own anymore. They are insistent and will not work with me, nor discontinue the service. Stay away! Find a company who is business friendly!

I called to check on my cancellation when I received a bill. I wrote the letter of cancellation, wrote it on the final bill, wrote it on the check. They said they have no record of it. They did cash the check. I asked to talk to a supervisor and they said there is none. I asked for the phone numbers of the other departments and they said there are none. They said it would go to collections but they didn't know who they were. Now they say I owe another year because it's too late and went to print. Never ever, ever do business with Dex. Poorly run company going downhill and trying to gather enough cash to float along.

Where do I even begin? There is so much wrong with this company. First of all my campaign manager told me verbally that I was signing a contract that I could cancel with a termination fee. That the money I was paying up front was going to compensate if I decided to cancel. Completely not true. He denies that. I was basically pulled into something and mislead. I contacted my campaign manager and he's telling me that he has no control over contract disputes and billing disputes. I call the call center and they say I need to contact my campaign manager. I then contact my campaign manager and he sends me back to the call center. The call center says my campaign manager has ability to modify contract agreements. I call him up and he says he has no control over that. I contact the area manager Troy ** and guess what? The line is disconnected. This company's campaign has brought ZERO RESULTS! AVOID THEM LIKE THE PLAGUE.

I cannot tell you how frustrated I am and how many dollars I have lost because I cannot get a call back from Dex Media. I have been trying to change things in my contract for 3 months and keep getting the runaround. So many emails unanswered.

Automatic renewal policy - Previously, I submitted a review of this company, who puts out the phonebook in my area. Dex Media has since negotiated a solution to my problem. I am satisfied and impressed that they responded so quickly and straight from the top. Thank you!

Dex Media registers a lot of the phone books in the area and we have slowly increased our services with them because we've had good experiences. They manage our SEO campaign, so we are getting good hits on our internet searches and keeping good communication with working where were ranking in search engine level. We wanted to redesign our website and opted to switch it over to them because we weren't happy with the designer we currently have and it would streamline things. They're always available when I email and respond to me right away. They take care of problems that I'm having, which is not what I was getting before when I was working with the other company.

Our stuff is in the white and yellow pages of the phone book. When Dex Media reached out to us, we figure it'd help reach more people. Our experience with their customer service team has been very positive and we don't have any complaints.

We have been with Dex Media for many years which started when we were doing an ad in a local phonebook. Our experience with their customer service team has been fine and we would recommend them to others.

We decided not to renew our yellow pages advertising with Dex Media. We received a letter from our new agent in Oct., which I ignored since we were not going with them... until Dec. 1. The letter states automatic renewal goes into effect after the due date. My new agent never called me, made no contact throughout the year. I call today, he says there is no getting out of this. I say it is illegal since I did not sign a contract for this year. He says to read the terms and conditions. I will send the letter that the company demands, to stop all advertising, even if it is after the deadline. I am not going to pay.

Our family owned business has been with Dex for twenty years, we decided it was time for my husband & I to take a step back and move closer to our daughter and her family and start planning for our retirement. We received a 'renewal' letter & it stated to call your client rep to cancel our subscription before such & such date, I believe it was August 26th. I called our client rep several times before this date to cancel. Always got her voicemail, left several messages stating that we wanted to cancel, gave her all our information, acct # etc and the reason we were cancelling. She never returned the phone calls. Finally I used a different phone to call from and "wa-lah" she answered.

Our business has tried and tried to cancel this subscription. I've written, I've called, and they keep sending me overdue invoices. When I call into their customer service center it's like a classroom full of kindergartners running it. It goes around in circles. Someone please help us with this! Our account number is **.

Thanks to Dex Media for getting ahold of me. I was impressed that with so many negative reviews, they actually DO care, DID reach out to me, and DID resolve the issue promptly. I advise do NOT do an online chat. That is where I got the impression it didn't matter. The person I was chatting with made it sound like "Oh well. Sucks to be you" instead of "we'll have our client care team contact you and see if we can make this right." After that chat, you can see why I was quite upset. Apparently I should have just called them instead.

This company is almost impossible to get in touch with after the sale. I wanted to cancel my contract with Dex Media back in June 2016. I called and called and never heard back from anyone, so I left a message with my client manager to please cancel my contract. I also asked her to call back and verify that this message had been received and that the contract had been canceled. She called back the same day and confirmed that the contract had in fact been canceled and that I would no longer be receiving bills. I then continued to get bills and every time I call I can never get anyone on the phone to talk to. I leave message after message and they never call back. This is the worst customer service I have ever seen in a business. No wonder they have to file Bankruptcy!! DO NOT use Dex Media for your marketing services!!

First I love my website so I don't always want to complain. The Dex HUB product is awesome and has helped me get the exposure I needed, lets me text/email, keep up with what's being said about me, and the website results are beyond my expectations! Because of what they've done, my organic ranking has gone up too. However, at the beginning of the year I had billing issues & found myself totally pissed off at the wait time to talk to someone. I was upset and ticked off. Since then they have resolved all the issues and have gone out of their way to keep me in the loop, get things fixed etc.

I received a bill from Dex Media so I called and asked them about it and they said it was for advertising my business and I had set it up in February of 2016. I told them that I remember talking to someone in February about it because they wouldn't stop calling me, someone different would call me and it would be at least 6 calls per day. I finally said "tell me your pitch so you guys stop calling me because I told everybody else no" so he did and he said he could put my ad in the paper for ** amount of dollars and I told him that I can't afford that every month and he said he would send a proof out for me to review.

I purchased a summer seasonal business in January of 2016 and changed the business name. Dex Media was handling the telephone book advertising at the time. I decided not to continue with Dex Media for print advertising and asked to speak about digital advertising in April or May as Dex stated they were experts in digital advertising. I started working with Dex Media on a digital seasonal campaign in May of 2016. I approved to go ahead, then never heard back from the account lead.

We've been using Dex Media's advertising services for years. It has been valuable to our company. I would recommend them.

A woman named Somer from customer affairs telephoned me. She canceled my account so that I no longer must pay to advertise a closed business. She also told me that she straightened out the glitches on the website but I have not logged in to verify that. I do appreciate that the company allowed me to cancel the contract early. Somer was very warm and helpful.

I've been using Dex Media for about 35 years when they were Yellow Pages. All they do is put an ad for us in the telephone book but we don't get very many calls from it.

I have been trying to remove the reviews on my business and have been told no one can get this done... This will be the second time we have had to do this. They were once removed. Now they are back again.

All I am trying to do is cancel my account. When I had services no one call to follow up and quality control called to find out anything good or bad. Now I want to cancel my account I get phone call from the same rude lady who chew gum like a little child during conversation. First she was account rep then she called me as a quality control person. She want 15 minutes to go over on my leads. I am not sure what part they are not understanding that I want to cancel. If you can't cancel that is fine. I will put block on the payment. It will cost me 30.00 but I don't want to deal with you guys. It was my mistake that I gave you guys my business. Please cancel.

I received a letter in the mail from Dex Media notifying me that my white page ad would be renewed soon and if I wanted to cancel it I would need to respond by October 9th. The letter was dated September 19, 2016. The business I work for had already decided not to spend our marketing dollars on the white page ad, so I called and left a message on October 3rd. I called the number provided again on October 4th and had to leave another message. I searched the Dex Media website and found the email address of the person on the letter and sent them an email directly. I called and left another message on 10/5. Still no response. When I paid the bill I also sent a note saying that we were cancelling. It is now October 17th and I still have not heard from anyone. I am very disappointed in the customer service of Dex Media.

We entered a contract with Dex Media about 5 or 6 months ago and it has just been hell dealing with them the whole time from the very beginning. We're paying them good money to jerk us around apparently. From the very beginning we have asked them to remove certain things off our website that are misleading and they have yet to do so. We are a gutter company that install, repair, and clean out gutters and are open 7 days a week yet Dex Media has us listed on Google as a roofing supply store and says we're closed weekends.

I had issues with the Google app for our website so I reached out to Dex Media. My website pulls up a progressive page and then says, "This page is not available," and Dex Media got it fixed in three months. Their service has been valuable.

I had a Dex Media salesman come into my place of business and give me his pitch on a Dex Media ad for the yellow pages. After going through everything he didn't have the final numbers for me and said he would have to get back to me. I told him I was leaving town that day by 11 am and he needed to get back with me before then. He didn't call or contact me at all, but he came back into my store and told my only employee that he had talked to me already and I agreed to his numbers that he had.

We reached out to Dex Media for advertisement and I have been very satisfied with them. I don't have any complaints about them. Their service has been great and their customer service was good. They're professional and they respond quick.

The former owner of our business had an account with Dex Media for a Yellow Pages ad. Now Dex will not cancel the account and keeps sending bills. If we don't pay, since we've refused to renew (in writing), they simply charge her credit card on file! Don't sign up for this worthless service. Nobody uses the Yellow Pages anymore. This is just a scam and they only have employees to sell, not to serve customers! (My only regret on this review is that I had to give them that one star, which they didn't deserve!)

We are medium sized child care facility and decided to use Dex Media to handle our online marketing. Since we signed our contract, we have had issues with our campaign manager updating our website in a timely manner. On September 16, 2016, I spoke with our Campaign Manager, Pablo, about removing information from our website which is no longer accurate. He assured me that this would be taken care of with in 48 hours. On September 27, 2016, our Marketing Consultant, Nichole, shows up to introduce herself. We ask her if she knows why the changes had not been made to our website. Nichole immediately apologizes and calls in to have Pablo make the changes. Pablo was unavailable so another gentleman assisted with the updates.

Last year Dex started charging us a $5.00 invoice fee so I paid off our monthly Dex charge for the year with a Visa on 10-21-2015 and I told them I did not want to do business with them again - no automatic renewal! Phone Books were 2 months late in printing and information about our account was wrong. No proofs sent out, they just printed whatever they wanted. I thought when I said to them that I no longer wanted to do business with them and instructing them no automatic renewal it was pretty clear - but I guess not clear enough.

Listed below is a timeline of experience over the past year with Dex Media: 2015: 8/25: Signed contract including digital component with account manager Richard **. 9/4: Had appointment with Richard ** to cancel digital portion and only have Yellow Pages due to changes in company regarding website and digital presence. Signed a new contract with Richard **, which now doesn’t seem to exist in my records nor in Dex Media records.

Dex Media did not cancel our ad and we have received many bills and they still refuse to make it right. Of course the phone calls and emails cannot be found. Do not use them. I would not recommend them to anyone. Your bill will raise until you're paying 2 to 3 bills in one month. They run the wrong phone numbers. They try to use every call that comes into your business whether it be the number they provide or not when calculating their numbers.

If you or your business were ever thinking of using Dex Media for marketing I urge you not to!! Dex Media has been red flagged by the Texas Better Business Bureau and has over 641 registered complaints in the last 3 years!! They filed for bankruptcy effective May, 16th 2016. I can't reach anyone at this company that can help me with my account and yet they will happily take your money. This is the saddest excuse for a business. Do yourself a favor and use BeRanked to handle all your web design/managing needs as well as marketing, we have happily made the switch!

Dex Media took over our phone book that we've been using for years and their customer service is great. They're professional, friendly, and informative. We've had a lot of people searching for flat glass, mirrors, and shower doors who come in and said they found us through Dex Media.

Dex Media is easy to work with and everything is fine. Their reps have been very professional. We don’t get a lot of customers from the advertising, but it’s there for our customers to find us in the phonebook.

We signed up for optimization in January of 2016, with lofty promises from our sales rep that we would have Google updates, Facebook updates, and Twitter feeds. As of August, we were still trying to get our facebook right. The biggest damage done was that Dex Media wanted tracking numbers on my Google listings to track their "success". Dex Media kept telling me how many phone calls I was getting, but it wasn't making sense because our phone wasn't ringing. Just for kicks, I googled my business in July. THE TRACKING PHONE NUMBERS WERE ALL DISCONNECTED!!! I informed my account manager and sales rep, and was assured that it would be fixed. Again, no phone calls in September. THE PHONE NUMBERS WERE WRONG AND DISCONNECTED AGAIN!!!

It's resolved. I have refused to pay their $5.00 Paper Invoice charge. When I was able to get someone to talk to me about this. I said "send an email invoice, I'll print it out and pay it". Nothing changed.

Extremely dissatisfied with the lazy customer service at this company. After attempting to call in for over 4 hours and getting a busy signal, I utilized the online chat feature in an attempt to cancel our services. Deceptively, the company auto-renews policies and does NOT send any notification to the company at the time your services are set to auto renew, AND you cannot opt out of this. Therefore, our company was stuck for another year with these services. After being told I would get a call back within 30 minutes from a supervisor via the online chat, I never heard from anyone. When I called back in a "supervisor" named Chris was incredibly rude. When I stated we wanted to cancel services he said it was impossible. When I told him the online chat associate said there might be a way, he miraculously had a solution. Overall, terrible customer service, shady business operations, and downright corrupt. As a small business owner, AVOID.

This is the absolutely worst experience with an advertising agency I have ever experienced. After the salesman convinced me to do an internet enhancement package for an astronomical amount I never heard from him again. After 4 months of trying to contact customer service and being on hold for over an hour several times they assured me the "work" was being done although I was supposed to be part of the process. I hired a second company to look into the work that was supposed to be done based on the contract I signed only to find out it had never been done. I had been paying for 6 months and for nothing.

More than a year ago, while I was an acting Advertising Agent for client, we were visited by a Dex representative who sold us on a very appealing package. We agreed and signed. That was the last we EVER heard from Dex about ANYTHING, including billing until we were notified that the account was in arrears. Unfortunately, I, as the agent, never heard again from the guy who said he'd monitor results and help us "make the most" of the plan. When I tried to contact the company, I was told repeatedly that they couldn't talk to me, as I wasn't on the list of authorized people to talk with. Now, a year later, my client is in collections and has NOTHING to show for more than $2k spent. So disappointing. I've been doing this kind of work for 20 years, and I've never been treated so badly.

I was promised two websites for $199.00 a month. First website took forever to get finished and forever to have corrections made and my second website has never been done and they Teresa charging me $199.90 per month for one site. I have spent the last three weeks trying to get this resolved with no help and the worst customer service I have ever received. I told them to listen to their recorded contract information at time of our negotiations and it's just been a joke. I can't get a straight answer from anyone or can the give me what I was promised two websites. And yesterday I was told I can't cancel until I pay three months. They is not fair. Stay away from Dex Media.

We grew up with Yellow Pages and Dex Media is so well-known. Working with their customer service reps has been fine, and the services Dex Media provides are very valuable. When our company first opened, their people were more than helpful, and I leaned on them for the first five years. We displayed ads and they handled our online stuff, too. Dex Media's services have absolutely ran smoothly and they've been really useful.

When I started my business in 2005, the internet was not as prevalent as it is now so I took out an ad in the yellow pages. Back then it was print ads that brought business in, and I've stayed with Dex Media ever since. They also handled search engine optimization for me and I'm very satisfied with their customer service.

Our company reached out to Dex Media for advertising purposes. Their Yellow Pages services have been very valuable and the reps have been very professional, pleasant, and right to the point. They only contact us when we have to renew.

We were DEX Media customers for many years in 2006 - 07. The ads worked then nothing -- for several years, no joke we have been trying to stop the ads since 2013 - we wrote notes asking for someone to call us but no one did. Of course the bill says you cannot do that but what is the alternative... Call them -- NOW THAT IS A JOKE. The Customer service is an absolute JOKE!!! My phone logs have had me on hold cumulatively, I spent almost 20 hours on hold with never talking to a person - many times the phone would just drop dead or I would suddenly get a fast busy...

We got services for our shops in Wausau and Merrill, Wisconsin. There was some confusion at first but we got it straightened out and I was able to do the phone book for the areas. Customer service is friendly and helpful. The result is a little weak for the new one, which is in Merrill, but Wausau is very strong.

Dex has been billing me for an ad I did not place back in April 2015. I called after I received the first bill and was told that I was correct, but only the sales rep could stop the bill. I called the rep and for a week and left messages but he never returned my calls. I called Dex again and asked for his supervisor - was given a wrong number. Called Dex again and then called supervisor - same thing... no response. I then called Dex numerous times, emailed numerous times and sent letters numerous times. They have acknowledged that there is no signed contract but continue to bill me. Now I am have been turned over to collection! What the heck! How do I stop this nightmare?

I had done phone book advertising with Dex Media and their predecessor Super Media for many years. At the end of 2015 Dex started changing their computer software, billing, online payment systems and it all fell apart. I would pay online and the payments didn't come out. I would get invoices with 'back billing' on them. I would call and be on hold for an hour at a time and still not get through. In April 2016 I agreed to an internet advertising program. It took almost a month to get the company profile completed because their software was so inept. I needed to send my information to the rep when I should have been able to upload the information myself.

We've been with Dex Media for many years. It was working well in the past, but everything has changed now. A lot of our work is from word of mouth and I don't have anybody telling me that they found me on a phonebook. A few people find me on the web, but not very many say anything about Dex Media. However, our overall experience with them has been fine.

We have a captured market but we still needed to have a venue for customers who don’t have access to internet or are not too computer savvy. So we needed to have that resources for them to know that “okay, this is the phone number of the electric company that we need to call.” That’s why we had to call Dex because for us, Dex is more or less the standard for telephone directory since they have been around for long. It’s a tool that helps customers get to know who we are even if they don’t have smartphones. We are the first thing they will get because every homeowner has that book. And it has helped the customer more, and in the process, helped us too because now they know where to contact us and where to get to us.

I am happy to say that Dex Media customer service stepped up in our case. A rep got in contact with us and helped us come to a fair agreement on the contract and explain what had happened.

People don’t find us in the phonebook and we needed a listing in case somebody needs to find us. Dex Media is easy to work with because we never have any problems with them.

I closed my account last May or June. They refused to send written confirmation. They have resumed billing me for a closed account. When you call in, there is a very long hold and a live person does not answer. Even if you can get through, they just lie and say the problem has been taken care of, but it hasn't. I have sent a complaint to the Federal Trade Commission and The Tennessee BBB as well as a strong letter involving my attorney. They are criminals and thieves and cannot be believed. Look up their BBB Tennessee reviews and you will see they have illegal billing practices.

It's been valuable having Dex Media. We've had them for a long time and we meet with them once a year to look over our yellow page ad. The gentleman we interacted with was great.

Dex Media takes care of all of our advertising stuff and it's a great experience with them. We've had no problems.

We needed telephone advertising services and Dex Media came here when we switched all of our advertising people. We mostly did things including showing what the new pricing was by email. Everything was good.

I received an email from Dex Media on August 8th saying they made an error & hadn't been billing me for "Digital Advertising". I didn't realize I had signed up for Digital Advertising. In fact, when I asked my "marketing consultant" in April 2016 at the time I was renewing my yellow page advertising to send me a copy of what I was agreeing to, he only sent me the page that included print charges. There was no page concerning "digital advertising".

Since Dex took over from Superpages customer service is at a low. We had been with Superpages for the last 30 plus years and since Dex took over nothing but problems. We have been subscribed to Digital Yellow and Print yellow. Every month we would receive two invoices for Digital and Print. Every month we would cut a check for both and send it back to them. Thing times now in the last six months they would receive our check and just process the one invoice for the full check amount thus giving us a credit on our account and thus the other is past due. Dex accounting department has no clue on accounts receivable common procedures.