Conversational Reviews

Conversational Receptionists answers our incoming calls. We had people in-house before. With Conversational Receptionists, we've been able to free up some resources internally. We've also been able to sort of get better customer service. Our callers tell us how great the receptionists are there and how ** our internal ones were. But it would be great if they could bill us in Canadian Dollars. That would be far more beneficial because we're in Canada. Also, if there was a way to properly network our systems together so that we didn't have to worry about caller ID, that would be ideal. Other than those, it's been great.

We've been with Conversational Receptionists for a couple of months now and we use their virtual assistant service. It has made my business a bunch easier and I don't miss anything.

The reviews in a Facebook group of other therapists made me look Conversational up. Conversational has the ability to record the messages and then email them to me so that I can just tap the button. That makes it more convenient. I didn’t have that option with the other answering service. The feature I really use is where they take the messages. Their customer service has been pretty responsive, too. Before, I had a virtual assistant but she was not answering calls live. With Conversational, it enables me to capture more callers who are calling into looking for something more immediate.

I looked at some reviews and there were quite a few people who were recommending Conversational Receptionists over other companies. We went with the basic user where they answer and transcribe the message from the caller to us over email. I am satisfied with the level of service and everything we are receiving so far. The reps have been really good too. We definitely see the value to partnering with Conversational, so we’ve continued the subscription for a few months now and we’ll continue to do so.

I looked online and compared different firms that offered receptionist services. I chose Conversational and since then, I've been letting them answer my calls. If it's important, then they forward it to me. However, when we started, there were some things with the phone number not working right. Even so, that was all ironed out very quickly. Additionally, sometimes the lag time in between connecting is a little longer than it needs to be. Nevertheless, I don't deal with spam calls anymore and Conversational has freed up a lot of my time.

I had been using Ruby and it was phenomenally expensive as well as they weren’t following instructions. I was paying an arm and a leg and not getting what I wanted. I signed up online with Conversational and then I talked to somebody briefly over the phone for a follow up. They’ve done what I’ve asked them to do and for any issues that I have had, they have been resolved right away. I like the ease of price and I get what I pay for. I’ve been happy with Conversational and I would recommend them.

The other company I used before is kicking Conversational's butt in a lot of ways as far as technology, infrastructure, having an app in place and giving me tons of information about each call. The other company is also friendlier. Conversational Receptionists could make appointments, but it is not worth losing clients for because they are not friendly and not really very helpful. So they should tell their receptionists to smile when they pick up the phone. That’s something they all should know. I’m sure they would be great for somebody else’s business but personally I was not satisfied with them.

I used Liveanswer.com before and I thought I would get a good feel because they got a lot of technology on their website, but it’s lacking something. On the other hand, Conversational’s website had a smooth and streamlined look that enticed me about wanting to find out more. It looked very professional and I used the virtual assistant. Once the calls come in, they email and I’d checked them. It was very helpful in returning calls to my clients. I love how Conversational performed and helped us out in checking the messages that come in. They did an excellent job.

A doctor that I work with found Conversational Receptionists online and he wanted me to check into it. From reading on their website, things looked pretty good and we thought we’d give it a try. It also helped that they have a month trial period. They handle incoming calls for new patients potentially calling in. It was difficult to get up at first though. We did a couple of test calls and a couple of the girls had botched it. They didn’t get the doctor’s name right and they couldn’t even pronounce the Scionti Prostate Center. We weren't past a few things, so I understood that there’d be a little bit of a start-up issue.

Conversational has been my "receptionist" for over 2 years, and they are wonderful! Their receptionists are great with my callers, and often go above and beyond my expectations. They are great at handling different types of phone calls, and support is VERY responsive when I've emailed with questions. I'm a one-person business; having Conversational handle my calls and schedule clients on my online calendar allows me more time that I can spend face to face with my clients. They are the absolute best, and my secret weapon!

I heard good things about Conversational Receptionists from the people in a Facebook group. Their prices were within what I was looking to spend so I got their service. They answer calls for my company during the day and they have been very responsive whenever I have a support issue. Since partnering with Conversational Receptionists, I got additional clients.

Conversational has been wonderful and we love them. A friend of mine had recommended trying a receptionist service. We were gonna use Ruby Receptionists but then I saw Conversational and they had a 30-day free. We decided to give the 30-day a try, and we were super impressed with their service. With Conversational, we’re not losing calls like we were before. We were too busy to keep up. In our business, if we don’t answer the call right away, there are a hundred other pest control companies that are ready to take the call. By the time we call the customers back, they were already gone. We hired our own office person but we’re paying Conversational a quarter of the cost of what we’re paying to have someone actually live in an office answering phones. So, there’s a big financial difference.

They take care of our after-hours calls. We used to have a problem with who it would get directed to, like it would be going to the wrong person but I haven’t seen that happen with these guys.

Conversational handles the phone calls for us and they also work with our schedules. They have our calendars and they have access if somebody calls and they need to schedule, adjust, or remove an appointment. We got a big window which is 7:00 AM to 8:00 PM. Any calls afterward go to an automated voicemail. So far, partnering with them has been great. Before we had them, my other partner and I tried to answer the phones and deal with callers, and at the same time, deal with everything else. Now, we know everyone who calls is gonna get a professional person on the phone. Conversational is gonna be able to direct the call appropriately. If they can’t get through to us, they'll put them in our voicemail. They email it to us.

We use Conversational Receptionists' basic service, the virtual assistance answering, and it's a reliable service once it is established. We chose the company mainly for the price and then we set the service up. It was kind of a plug-and-play once we got our account established and it's been positive for our business. It adds a professional presentation to a small business and that is its biggest virtue.

When I couldn't answer the phones, we needed somebody to be able to do my job, which is to learn the product line on my website and be able to answer any questions and do follow-up without me. So, we got Conversational Receptionists' service. At first, I really didn't know how they worked, but we used them for all the calls and follow-ups. Initially, we heard about Conversational in 2016 and we liked them because they are in Canada and our customers in the US really liked it. Conversational could understand our customers and their mindset.

I use Conversational for answering calls and booking when I'm not available. Conversational has given me peace of mind that I don't have to feel like I am missing a bunch of phone calls. Their team has always been very sweet and very helpful. And I haven't had anybody rude. Had a couple of little hiccups where they have been scheduling things a little bit wrong but it's been fine. They're easy to work with and they really make my life easier.

I live in the Virgin Islands and I was trying to find the most cost-effective way for my business transferring calls. Google put me in touch with Conversational Receptionists and it has been very good ever since. They've been handling all my calls well and anything that I need. They updated everything as far as my cards like how I want things to be answered and they implemented things right away. I haven't had any issues on my end. Everything is smooth.

I was familiar with Ruby Receptionists which was a name that was going around. Still, I found that Conversational's prices were more competitive and that they were a better fit. With them, I get the calls from the receptionist. They screen some calls. I requested that if courts, judges or a potential client was calling, that they go ahead and put them through. Otherwise, if it was an existing client or telemarketer, I requested the receptionist to put the call to email or voicemail.

Conversational advertised that all of their receptionists are North American. Because we want our clients to feel like we are right here in the office, it's really important that it sounded like somebody was from our part of the country, and that's one of the reasons why I went with Conversational. Having them is helping us to make it seem like our office is open for longer than it is. We are in and out a lot and I don't want clients to feel like we're closing down when we're not on the phone. Anytime I need something changed, I've been able to send an email to them and they respond within an hour or so, and they immediately change the account. They're really responsive.

Having Conversational takes the phone off of our front desk person for now, especially if she has other things to do. It makes things easier for her 'cause it gets hectic over the front desk at my office. However, we noticed that they were forgetting to take messages or appointments. We had a new patient come in yesterday that never got messaged to us. I had another patient and she walked in unexpectedly when she said she had called earlier. But everything's been good so far.

I got Conversational as a lot of the reviews about it in some of the sites I read were good. I got a reception option from them and they have the ability to transfer our voice mail, shoot us a ticket or route our calls appropriately. Since getting their service, it has definitely worked for me. It gave our business a better workflow of not being able to handle the calls and letting Conversational take care of that. Furthermore, they're quick to answer the questions I have and respond to any troubleshooting. We highly recommend them. Others should give them a shot to see if Conversational can help them out like they helped us.

A few years ago, my company was using Call Ruby as our live answering company. But then, my operations director did an online search and found Conversational. Since subscribing to their service, we've been using it for 9:00 to 5:00, Monday through Friday live answering. I've been very happy with the consistency and performance of Conversational. I've had clients call in and compliment us on how we answer our phone. What we were looking to accomplish was having callers contact our company and talk to a live person who is professional and doesn't sound like a call center or answering service. We want our callers to feel like they've reached someone in our office and that person is taking the time to ask them what they're looking for so they can direct them to the appropriate professional to help them out. I feel that Conversational is doing a good job at that for us.

I use Conversational for 7:00 to 7:00 answering. They forward the call to me but then if I don't answer, they send me a message. Using their service has impacted my business in a very good way. Their receptionists are all very nice and most customers don't even realize that there is a company answering other people's phone calls. The members of the team at Conversational are very enthusiastic when they call and talk to people. They say "Hi" and chat. I talked to one of the project managers and she was very nice. Their receptionists have always been very nice as well.

I did some cost comparisons between Ruby and Conversational. I also read some reviews and ended up going with Conversational. I use them exclusively to handle all incoming calls and to schedule all my consultations. Over the first month, there were about four little changes that I wanted to make to the script and to how they were handling things. They got back to me super fast and implemented everything that I wanted right away. It was great. I love them. Conversational afforded me the ability to time block a little bit better because I'm not handling incoming calls. I'd highly recommend them.

Partnering with Conversational is cheaper than hiring a person who would answer the phones. I use their service during business hours and afterwards. Occasionally, they mess up the company name. But so far, everything's going pretty well.

I use Conversational's virtual assistance and after-hour answering, depending on our needs. It works especially if we’re away from the desk or out of town so we’re not missing any calls. It works great and their customer service is great. However, they can’t close in sales. I want someone taking my calls when I'm away and able to close deals and set it up. However, they were just able to take a message. They’re like a message service. The good thing is that people can see how you’re always available with your company. The downside is people research on the phone so if you’re not available to take that call, then you miss the sale. Nonetheless, it’s been a good experience.

I searched online for a virtual receptionist and Conversational Receptionists popped up along with a couple of other companies. I tried their 21-day free trial, and I've been with them for less than a year now. They answer the phone for me and they're doing a great job. It has had a great impact on my business as I was missing calls left and right before, but now I have someone answering the phone all the time when someone calls. Any time that I’ve emailed them or needed them to change or add something to my account, they’ve been responsive. They’ve done exactly as I’ve asked and I’ve had no problems.

I researched online and in comparing the various other services out there in terms of what was offered for price point and reviews, it led to the conclusion to give Conversational a try in addition to the 30-day trial, which was also very big. We have the reception service with the answering and transferring of phone calls to us, and it's worked pretty well. It has alleviated the necessity of always constantly checking our voicemails because somebody is actually answering the phone, screening some of the phone calls and transferring people to us. So, we know who’s coming in and who we need to talk to right away, and other people that we can wait to talk to later. Also, the receptionists have all been very pleasant and nice. I would tell others that they should try out Conversational for 30 days and decide for themselves. But our experience has been very good and I would expect that they would have a similar experience. We’re happy with it.

Conversational Receptionists live answer my calls and then send voice mail. Any time we've had any issues, their team has addressed them very quickly. It has very positively impacted my business. I asked some of my clients and they spoke very highly of them. The clients don't even know that they're not seen in my front lobby. I would recommend Conversational.

Conversational Receptionists has done a good job so far. I use their live call answering more than anything else and I'm happy with the service. People seem to like it which is what we were hoping for. Also, I've had lots of interactions with their team and they all seem extremely pleasant, knowledgeable, and willing to assist in any way possible. That's exactly what I was looking for.

I've called a few answering services and there is no one like Conversational. They have the best service, the lowest prices (at the time of writing this), it's 129/month for 100 minutes or around that and they have ALWAYS done a good job handling my clients and making them feel welcome and warm. They have very good communication skills and they know how to handle a lot of different people. They work hard and they deserve what they have. I wish them success and a lot of referrals!

I like option where the receptionist gives me a brief intro and asks me whether or not I'd like to put someone into voicemail or take the call. It's been incredibly convenient for me. We don't have 24/7 operation so Conversational gives some of the appearance that we do. That's incredibly helpful. Clients get a warm voice and they get the feeling of a professional experience from us startups. We want to try to make sure we're handling people as appropriately as possible in giving everyone who calls in the idea that we care about them. The guys at Conversational have been great too. They're just there, and everyone's super nice and professional. I couldn't ask for a better experience.

Conversational has a much better and friendlier service than other companies. They are much more consistent and competent as well. Their customer service is very helpful and responsive. We use them mostly for call answering, booking and outbound calls. We've definitely had a better professional image since we worked with them.

The service from Conversational has been great and the customer service has been lovely. But I wish they could speak loud on the phone. Also, people were complaining. Sometimes there's a lag on the communication because of too much connection and it takes too much time to get connected. We ran a test and it was about six minutes to get connected which is kind of frustrating for the caller. Also, you say something, you speak, and you hear yourself. But it's not that bad and it's unnoticeable. And it is what it is. Sometimes, you're not in the office and there's nobody to take the calls and transcribe them to text message or email us.

Conversational Receptionists has the free-month trial, so I signed up with them. I mostly use the screening of calls or live answer feature. And since being with them, I cut down on the telemarketers and unneeded calls. Everything has been pretty straightforward with their team too.

I had done an extensive search online and decided to get Conversational's service based on the completeness of their offerings and the price. Having some unbiased answer of the phone calls is what we used the most. They also have fluency in our online booking system, which is very important. Conversational has allowed me to have a lot more free time. I don’t work seven days a week anymore. I can take days off and have those phones be answered. So, my experience with them has been great and I'm pleased with the overall appointments made for my spa. Their customer service has been exceptional and they’ve been really great at explaining every detail of what they do. I'd tell others that if they like to have more free time and have increased customer service for their business, they should definitely have an offsite receptionist at Conversational.

Conversational was referred to us and we've been with them for five months now. We use their call forwarding services and they also answer all the phone calls for us. So far, my experience with them has been great and their reps were professional.

We prefer Conversational than the previous live-answering company we had used before. We like the receptionist service which includes the answering of calls and forwarding them to our staff members. We can receive calls from people who are interested in our business. And if we're unavailable, there's a live agent to take a message and we can return the call. The reps from Conversational have been good to us as well. We've been happy with their services and we would recommend their services to others.

If somebody had asked me specifically about a service like what Conversational offers, I'd recommend them. Before, I was missing calls. I got rid of my office staff. Without having an office staff, it was hard to not miss important calls so I opted to partner with Conversational. Their representatives have all been good. They are straightforward in our interactions. I did some checking with their competitors and their pricing was better as well.

Conversational really got to know my company. Moreover, they're personable. However, they need to do a little more training when they get new people. I've had a few instances where I got somebody new and had no clue. They put my client on hold for quite some time, plus they didn't follow the script so I lost that call. My calls are recorded, so from the time the customer dials the number, I can see everything that goes on.

I was first with Ruby but for the cost difference, I went with Conversational and had them take my calls. Conversational has been a good service that frees up my time, and if I have an issue, I call them and they fix it right away. I would tell my friends to give Conversational a try and see if Conversational is who they want to represent their company.

Conversational Receptionists had a free trial period so I tried it to see if it will work for me. I thought that it would be better than hiring someone to be in the hair salon so we could focus more on the clients and not have to run to the phone back and forth. Our calls were transferred to a number that they gave us and they scheduled with our cloud-based software that they would log into. They took the incoming calls and scheduling of appointments. They emailed us directly in certain weeks for changes. It was pretty much all we needed. We had someone to answer the phone this period but there were a lot of glitches with it because their girls didn't really stick around long. We found that they had a high turnover and not everyone would follow the same protocol that needed to be followed for our business.

We were assessing Conversational Receptionists for a free trial as we were setting up the line for a project we were working on to direct callers for a specific project's one line. We mostly used the message recording as well as getting the messages emailed. But, we didn’t end up needing it for the project. We also had some issues with the free trial period and what constituted as ending the free trial. But I would still recommend Conversational to a friend.

Conversational Receptionists record what customers ask and take a message and, in the beginning, they're not that good, but now, they're okay. Also, their price is higher than others. They charge $120, but we don’t have many calls. In December, we didn’t get many calls. I know a company which got charged around $1 per minute and that’s what I'm looking for. That will be good for some small businesses. There are so many small businesses thinking of whether they want to use this service or not because if they charge $120 every month and if those small businesses don’t have many calls, people will be hesitant to use it. But if they have another option, like pay $1 per minute, they’ll consider using it.

I would recommend Conversational Receptionists. I like them so much. They are flexible and they like to work with us. I've had interactions with a couple of sales reps to set up the account and at other times when we were trying to tailor it to different things, and they were always very helpful. They did exactly what we wanted them to do. If there was something that I wanted and if they couldn’t do exactly the way I wanted it, they would figure out another way to do it that would help us. It’s very convenient because they don’t hook us up live to callers. They simply send us an email very quickly and then we can return the caller’s message. The system is very efficient.

Conversational Receptionists is great. The phone was transferred to their number and their service goes from Monday through Friday. The receptionist may have not been experienced in my area of work, but they called me to try to get information and relay it to the client as fast as they could. The only concern I had was when I would have a client call, Conversational Receptionists would call me. In the process I about three clients because of this going back and forth. But other than that they were very helpful and kind. I recommend Conversational Receptionists.

I started a law firm and I knew that I wouldn't be able to answer all calls so I wanted somebody that was a live human being to answer calls. I thought Conversational's pricing was better than the other options so I went with them. I use the live-answering feature and I've been very happy with them. It's great and I highly recommend it.

One of my business partners had mentioned Conversational Receptionists. It was something he'd been wanting to do. I have an insurance agency and I have multiple different companies and a lot of them do call center services. We use Conversational's reception services and have them route those service requests to the companies that offer the call center service. I also had them do some renewal calls for me but I took that back over.

I was very unhappy with my previous live answering company so I Googled the best call forwarding companies. Conversational Receptionists came up as number one out of the top five. They are 10 times better. The only thing I don't like is the fact that they don't do 24/7 where the other company I was with did. But price-wise it was very reasonable even though I pay a little lower with another company. The customer service experience that I'm getting is way better so I don't mind paying the extra fees.

I've been using Conversational Receptionists for inbound calls since May of this year and it's helped my business a lot. First of all, they've answered the phone every time I've called them. Number two, compared to other companies, they seem to be more willing and flexible with the request for changes on different ways to answer the phone and things to say to my customers. They've been receptive of it so it's been good. Conversational is an easy alternative instead of having to worry about being there to answer your phone all the time. A lot of the phone calls I was getting were going unanswered and the presence of always having a receptionist and having the phone answered has really made my business look more professional.

I primarily have Conversational for answering calls through their virtual receptionist service. They're the primary point of contact and they also route our calls. Previously, people had to leave a voicemail if they want to get to me, which was quite frequently. At least, now, people get to talk to somebody who answers the phone all the time, which is really nice. We did a rebranding, so we just changed our name, and the team at Conversational has been super responsive. Everything that we sent over to them was addressed very quickly and all my messages got to me, so I've been happy with that. The only problem we ever had was from a text standpoint where we had some emails bounced. But they got me on the phone right away and let me know that the messages they were trying to send were being returned, which was helpful. My overall experience with Conversational has been very easy and I would recommend them.

I used Conversational to address issues of inbound calls on our website. It was a great experience. They were very professional and didn’t have any issues. I really like them and have nothing but high regard. Their customer support team was very knowledgeable and very courteous. Conversational made out really well on this deal because we got four phone calls. We used it as an experiment to see whether the phone on the website would work. I would recommend Conversational.

Conversational Receptionists had a great price and the manager I spoke to gave me clear instructions on how it would work. Having Conversational is like having a second person or an assistant. It has made me less stressed because I have somebody else to answer my phone for me, take messages and call people back for me if I need them to. I'm the only person here so it helps out a lot and being less stressed means I can perform better. I've had to correct a couple of things and make sure they get the proper spelling of peoples' names but other than that Conversational Receptionists is a great company. They were right with it and spot on at any change that I needed to make. I would definitely recommend them to other businesses and services.

I googled a virtual receptionist and put together some price points service, whether the company is internationally or locally based, then I winded up going with Conversational. They’re US-based and have an affordable monthly cost to their service. Whenever we or our salesmen are tied up on another line, busy, working with other folks, or in meetings and can't pick up the phone during office hours, Conversational catches the overflow and sends us all the messages in a timely fashion via email. The messages include the callback number and what the callers wanted.

Conversational has been superior compared to the company I've used before. Partnering with Conversational has given me flexibility in that I don’t have to be as tied to the phone and to the office as I have been in the past. I use their warm transfer feature the most, and I’ve been happy with them.

I'm a psychologist in private practice and I listen to podcasts on my way to and from work. One of the podcasts was from another psychologist who talked about how she increased conversion from off client calls to actual patients by using Conversational Receptionists. I've worked part-time since the birth of my son and I found out I was missing a lot of calls from my off days so having a live person to answer the phone has been a real comfort to existing clients and it has helped increase confidence with the people who are calling in and those who haven't initiated the services yet.

I'm quite satisfied with Conversational Receptionists. I use the live feature and it helps a good deal because now I don't have to worry so much about whether or not people are having their needs met when I'm occupied with other patients. I'm assured that I'll get just about every call. As far as errors there hasn't been any serious ones. Maybe once someone tried to give a patient advice. The patient told me about this and though it was very well intended it was really a boundary violation and Conversational responded to that very appropriately. Also I really appreciate their willingness to research when errors have been made. It's clear that they are working hard to improve their services. I have listened to their virtual assistant services and I'm thinking about using some of those as well.

I have tried two other live answering companies and so far, Conversational is superior. Conversational is about as good, polite, professional, and courteous as they could be. Their reps are kind and caring. I get a lot of compliments about them from time to time. Conversational has done a lot for us and I've used their virtual assistant service the most. Conversational saved us a lot of money and they've made us look a lot better, always being able to answer the phone if we're all tied up. Conversational is always there to respond quickly and they're wonderful.

The voices of the women from one of the companies that I sampled almost sounded like they were smokers with that rough kind of voice. I didn’t like the way that represented my company. The other company I sampled also didn’t sound nice and they sounded almost too sick doing it. Another company charges you extra a month if you got a phone call before 8:30 in the morning. The phone starts ringing 7 in the morning and she’s like, "Well $30 a month extra if it’s before 8:30." She seems to be gouging. Conversational's voice is clean and not raspy like six-pack smoking. Their pricing was also reasonable and I liked their voice.

Conversational Receptionists is great and absolutely wonderful. If there’s an issue, I give them feedback and they’re very receptive and friendly. They’re usually pretty good about solving the issue and there are no recurring issues with them. I'm the only employee at this law firm and their service frees up my time to get work done. So far, they're doing a good job and I hope they keep it up. I would totally recommend them.

I had Ruby and they were getting too expensive. I didn’t get the impression that the other people weren’t anything more than just boiler rooms. They were more oriented toward answering service and the other people weren’t taking calls on surveys and taking orders. Ruby got their own agenda and they’re not always very cooperative. They went from where there were five to seven people answering the phone for you to 15 to 25. I never talked to the same person twice after a certain point. They had some growing pains. They tried to take care of raising the rates and I wasn’t interested in financing their learning experience. It was time to move on.

Conversational Receptionists has more flexibility that suited us and we liked that there were a ton of options as far as when they actually started charging us. A lot of other companies would start charging us right when they pick up the phone and they won't transfer calls to a cellphone or they would require a certain recorded message and there were just all these restrictions. Conversational had customization that made it really great. We like how our voicemails could go to email too. That was a big one for us.

I’ve got Conversational Receptionists’ live answering service and I’ve not missed calls even when I'm out of the office. The phones are always taken care of. It's impacted my business a lot and it's definitely helped with the overflow. We're a two-person office so when we're not there, it still sounds professional and we're still getting our messages. They've handled some of the logistics of taking messages and scheduling appointments for us. Little things like that definitely help us. My experience with Conversational is exceptional. They handle everything themselves and that's perfect for me.

Conversational answers our after-hours calls and then when our receptionist quit, I also used them for live answering when I had to be out of the office. I opted for them considering their pricing on it and the response. They were also willing to let me try their service before I bought it. They were able to project a positive image of the business and get the messages that needed to get to me. Right now, we’re not using them anymore since we already have a live person. Conversational understood that it was temporary, and so there wasn’t a contract.

I like that Conversational Receptionists screen my phone calls for me very nicely. I also like getting voicemails by email. This is my first experience with a virtual receptionist and they do a good job. The feedback that I’ve gotten from people who have called me and who I’ve spoken to about them has been good.

I chose Conversational Receptionists for their overall value and it has definitely helped our business. They’re a front-end to our helpdesk and they’re doing well. They screen and filter the calls so that the techs can concentrate on taking care of what they need to. I call every once in a while to test, spot check and see how things are. I like the value and partnership that we have experience with Conversational.

We were already using a live answering service before Conversational but the latter is much less expensive. It doesn’t have an app though and that’s one of the features that I really miss about the other service I had. We've been using the answering from Conversational for eight months now and all the people were great and very helpful. But they could improve on getting an app. That would be very handy so that us people who forget to sign off during the day can do it on our phones. Aside from that, my experience working with them has been professional and efficient overall.

We used Call Ruby before and Conversational was a bit better than them. We got a bit more attentive service. Conversational was basically the first step and it got us to a point where we grew our business to having a monthly revenue to hire someone dedicated to the position. We had them for eight months and we used the call answering and scheduling service the most. We had it set up so they could schedule our attorneys. They were the front end of our firm so we could focus on work. The issue is that we’re a law firm, however, so we had some specialized calls coming in and we ended up having to hire staff to take care of that.

This company was great with customer care and answering my phone calls. They were always there when I needed support and went out of their way to make sure everything was taken care of in a timely and efficient manner. They did an excellent job of screening my calls and making sure my customers were taken care of. I would highly recommend them and will use them again.

Overall it has been a good experience. There are a few issues. Most important is accuracy. We have had messages that did not have the correct name or had an incorrect phone number. Another is the hold time. I was on hold for a while when I called in to check on my own number based on some critiques. Finally, the voice delay when transferring a call is challenging. When I speak to a client, many times it's a second or more delay when they respond or hear me. We don't have that when we call the client directly. Overall, the receptionists are friendly, respectful, and professional.

Conversational has been on par with Call Ruby for our use. They were very similar but Conversational was much less expensive and we changed because of the cost. We are a vanilla kind of user. They answer our calls, they transfer them to us, and they take messages. They’ve been prompt and they have a decent ticketing system for questions, and they also reply by emails. We haven’t had any trouble getting in touch with them when we need to and they’ve met what we’re looking for. It was a lateral change for us but they’ve been good.

I love working with Conversational! They make running my business so much easier and I consider them my not-so-secret weapon. The receptionists are consistently helpful and polite to my clients and they always attempt to go the extra mile with assisting callers. Their customer service is excellent and they always respond very quickly to my questions and suggestions. Conversational has been great to work with, I love them!

Conversational Receptionists was awesome. The pricing was fair and I liked how I could email them an update like, "Hey, I'm going to lunch." They'd say, "Great. Have a good weekend." I switched the way I did my actual hard phone and they probably experienced it. But what I realized I needed was not a lot of person but a way to screen. I am thinking about activating back up the phone answering as a way to interface with what I've got. Also, I tell everybody with Ruby that Conversational Receptionists is as good and cheaper, and just cool.

After my site really started picking up I needed someone to help answer phones during the days and after hours for CD and Single Track sales. Conversational has been integral in assisting me with growth to ensure I never miss another call/sale. Thank you.

We like Conversational very much. They’re polite, however, just as what a couple of my callers have said, they take a little too long to answer the telephone. But aside from that, they’ve been very good and they’ve offered very helpful suggestions to us. We had an issue with a bunch of people calling because my email was hacked and they helped to figure out how to divert the calls. I chose them because they have multilingual people that could get me French receptionists if I needed it since we get callers that are French speakers. And so, that’s been a very important asset for us.

I have been in the process of trying to staff my company with in house staff, thinking that this was the only way to take care of my company's needs but with the level of service has been provided to me I must say that without them I have no knowledge of where I would be. Day or night I have been provided with the kind of support that few in this industry seem to comprehend. They have been loyal and accommodating to my many demands and unexpected circumstances. THANK YOU FOR ALL YOU DO!!!

Conversational take calls from my potential clients and they schedule appointments for me. When we were setting up my various call options, their team was definitely friendly and professional, and it was a positive experience. Having Conversational allowed me to have a full-time job, and I feel confident that when my clients call and inquire about my business, they’ll be able to get a live person. I hope there is some way to see a call log of all the calls that they’ve handled. I’m considering some sort of report for the calls received, so I can weigh whether the service is worth it. My overall experience has been painless and straightforward.

Another business owner shared Conversational with me. We mainly got the answering service. All our calls were being answered and it helped with the business. The service was great. I had a great and awesome experience with them, but at the time, our demand wasn't able to fulfill what we had. We left because it wasn't inside of our company's budget. When it was time for me to cancel anything I had, they took care of it properly.

Conversational is the first live answering company I tried and it freed me up a lot to do work. Their cost of the service is a great value for the price. I use their call screen feature the most and their system is super easy to use. I only wish they had a transcript of the calls. Other services give a transcript of a call but Conversational only deliver all voicemails in a sound file. I’d much rather glance at a transcript and see a phone number than having to play a recording to find the phone number and write it down. Moreover, all my interactions with their team have been positive. They’re fantastic, do exactly what they say they’re going to do, courteous, and professional. They’re very responsive if I’m making some adjustment in the day to my call time or if I want a specific person to get through when I’m screening calls. It’s a great experience and I’ve recommended Conversational to a few other people.

Conversational was the first answering company that I’ve used. I use their call answering feature to take my calls, and they are great.

Conversational Receptionists is a great network to use and we enjoy it. We mostly use the receptionist part where people call our office and Conversational refers the callers to us. It helps us keep track of the calls. I get along with Crystal, Christine, and Jenna, and when they call, they're always like, "Hey, what's up?" It's been a happy go lucky stuff. My experience has been absolutely wonderful and I would recommend Conversational Receptionists.

I had a good experience with Conversational Receptionists. We reached out to them because we had a really high unexpected volume that our systems couldn’t handle. We started looking online and one of my staff members came with Conversational. There was a couple of different companies that they came up with but Conversational had an introductory promotion amount. We got their service set up relatively quickly. There were a few kinks at the beginning but once we got it worked out, things worked out great. They were very helpful in taking the calls and messages and handling the volume for us. They kept in touch to make sure that things were going well. They followed up. If there was something that came up, they would come and reach out to us to let us know that they can resolve it. They gave us feedback throughout.

For the most part, we've benefited greatly when we use Conversational Receptionists' service. There were just a couple of things that maybe because of the nature of our field that we would need to clarify to be more specific with them. For instance, when the court calls, we would rather just be transferred right away and for the most part, they've done that, but we've had a couple of times where it wasn't put through, so it caused a bit of an issue.

Conversational Receptionists handles my overflow calls and meeting scheduling. It has increased the number of clients who are scheduling consultations and coming through the door. Their team is responsive. If there is any issue and you call them, they will try to handle them right away. In terms of general instructions on a day-to-day basis, it's easy. I send them an email and they usually respond within a few minutes. But one negative thing is they can't tell you on a day-to-day basis how many minutes you've used on a given month and if you're gonna go over your plan or not. You only find out if you've gone over at the end of the month, when there's an additional charge which is usually not that much though. Nevertheless, it's been a pretty good experience with them.

Before Conversational, we used Davinci Virtual. They're about the same, but Conversational is less expensive. We mostly use the messaging feature since they send us emails of when people call. We interact with the team through email. It's been a good experience. Also, we're getting more calls from patients since they don’t get the machine and hang up.

My husband did some research online and found Conversational. I mostly needed somebody to be able to answer my phone to make appointments. But I remember a lot of things that frustrated me, it was more of a training issue. I knew they weren't familiar with my system or with how I book and schedule a client. There were times when they took too long and clients are trying to figure out "Why don't you know what's going on?" or "Why don't you know where Wanda is or what she's doing?" And they were trying to cover for the fact that they weren't onsite.

For the price, I decided to use Conversational Receptionists and I let them screen some calls about a week in a month.

I Googled receptionists and found Conversational Receptionists. I used Ruby before them and they do the same thing, but one thing that Conversational does that Ruby doesn’t is the scheduling. Outside of that, with the general answering service, Ruby really has a more professional type service but it costs double. So Conversational is not bad, it is just that you get what you pay for. Conversational's customer support has been okay as well.

I looked up Conversational Receptionists online. They were much better than what I have previously used because they were answering properly and the other one wasn't. We use them for the virtual receptionist service. Their team has been very friendly and they've addressed any issues that we've had quickly. It has been a very pleasant experience.

Bringing Conversational on was very easy and doing so has allowed me to grow my business faster. They marketed an answering service but it's more of a virtual receptionist. I use them for all phone services, calendaring and relaying messages. Then, everything gets patched through to me if I have time to take the call. Or if the client is calling for a status update, I can have them relay a quick message rather than me being on the phone with the clients for a longer period of time than needed. It has given me a better sense of security knowing that if I don't answer the call, someone is answering it and potentially converting that client for me rather than me missing it. There's a lot of value there.

I have the answering service of Conversational Receptionists and their team has been really helpful, motivated, and patient. There were some technical issues in the beginning, but we got over that hump. They’ve also been very responsive as far as the “script” when people call. However, my clients are not necessarily happy with getting an answering service and end up getting upset. But I was getting 30 to 40 phone calls a day and just not being able to do any work, so it was necessary evil.

We mostly use the virtual reception among all Conversational features. Their receptionists forward my calls and they're all usually very friendly. I've had a couple of mix-ups on occasion. And when I alerted them to it, it got fixed promptly and correctly. So, it's been good. I really appreciated how friendly and responsive they were to concerns.

Conversational's pricing was pretty decent. I used the virtual receptionist and partnering with Conversational had been great. They have a pretty decent service and they respond pretty fast so that helped us out. They did a really good job when it comes to customer service so it's a pretty good company to work with. When I send them an email with a problem, they used to fix it within a couple of minutes so they were extremely responsive to any of the problems or issues we have. They're one of the best companies I ever used.

I used the answering service that Conversational provided and they were able to take calls that we weren't able to take at the time and it was very helpful. The receptionists were also great. They were always on top of things and gave us phone calls when they had questions about things. I'd recommend Conversational.

Conversational was more responsive when I reached out to them for their receptionist service. They have allowed me to focus on other business priorities instead of answering the phone on a day-to-day basis. However, I only hear from them if there is a problem. I don't get any reports. I asked them a few months ago about what kind of reporting they have and they said it's all ad hoc. There is no self-service reporting on what kind of calls they are receiving on my behalf. I just get an invoice at the end of the month from them. It's pretty bad.

A former employee told our boss about Conversational Receptionists and the boss agreed to avail of their services. My coworker had set it up and it all started because my mom was going to pass away and we needed to have a backup for the phone. He was able to figure this out to help in case I needed to leave for a funeral. We have them answering the phones during business hours.

My husband is a lawyer and he wanted a virtual receptionist to answer the phone. At first, we were using a different virtual receptionist and colleagues of his who called to leave messages complained that the person answering the phone was borderline rude. Once when I sort of secret shopped and called in I could understand why someone would think that as the receptionist didn't seem to have the best training. Then when I read the reviews, I heard very good things about Ruby Receptionist and the goals of Conversational. However, Conversational was at the price point than Ruby Receptionist so we decided to give them a try.

I use Conversational's virtual receptionist and they have access to my calendar and scheduling so that they can do basic intake. It keeps me off the phone and it strains out vendors or solicitation kinds of calls. We had a problem where I put in the wrong time zone so my scheduling that they were setting up was an hour off, and it was fixed very quickly.

We had done some research among a number of different receptionist services online. Conversational was one of the better-regarded ones on the review sites. And so, we compared them among a couple of different ones. During the initial setup, the team at Conversational were very helpful and accommodating to a few of our requests with regards to how they were going to personalize the account for us and specifically how they address some of our clients. We have a couple of different high-profile clients, we wanted to make sure were treated more like family or in specific ways as opposed to sort of just answering as a cold call.

Conversational Receptionists has picked up a lot of our slack. We mostly use the overflow and after-hours features. We have three lines but there's only two of us that answer the phones so it's nice to have a fourth, fifth and sixth when it comes to making appointments and canceling them. Their receptionists are pleasant and we appreciate that they take their time on the phones and get the messages. Also, their team has been very helpful. I'm hoping for the best in partnering with Conversational.

We went with them because they have a calendar management team. We mostly use the answering service and the call routing. The main benefit that our business got from partnering with them is that their service has allowed some flexibility. They're able to answer the phone, so we don't have to have someone dedicated to the telephone. They're also able to screen calls, so we get the important ones and people that pretend to be doing surveys don't get through. We get a lot of calls from third party vendors who pretend that they're doing a survey and then it turns out that it's a sales call.

My experience with Conversational has been great. I am a solo practitioner and did not want to have to answer my own phone line. Conversational even places calls on my behalf. I love this service and would definitely recommend (and have recommended) this service to anyone who needs a receptionist without the high overhead. The receptionists are friendly and I don't think anyone can tell that they aren't actually in my office.

I used another answering service before and it was like $50 a month. But it sounded like dogs were barking and kids were screaming in the background. They're on the same level as Ruby Receptionist that I used also, it's good but expensive. Then I got Conversational and it's exceptional. I even call in every now and then just to test it and they do a good job. They're professional in how they answer the phone and they make the business look larger than what it is or more succinct. When my clients call in, they'll say, "Is that an answering service?" I'd say, "Yes." They go, "Well, they did a really good job." And although my call volume is low, it's good to hear that. The volume will come up and down, depending on the tax season. It's definitely positive and I'm very pleased. They're professional and definitely worth the money.

As a small law firm, we needed a virtual receptionist who treated people who called into our office (potential and existing clients) very well and helped us screen calls. Previously, we had been recommended a less expensive virtual receptionist service – but their “service” was disservice to us and our clients. After repeated negative feedback from referral sources and our own less-than-average experience with testing as a PNC (and “no issue identified” from their management), we decided to search for a replacement virtual receptionist service. Conversational has absolutely met our needs and far surpassed the additional cost per month in value that they add to our new and existing client intake system. Whenever we have tested Conversational we are very pleased with the way we were treated – very professionally and with genuine pleasure in their voices. Thank you Conversational!

Conversational receptionist has allowed customers to get a hold of me even though I'm not there to answer the phone. I'm busy so when I'm organizing seminars, people will be registering for those seminars. So, whether I'm running a class or doing seminars, people are calling in to register after I've advertised the things that I do and they have to get an answer live. They can't get a machine. So, Conversational's got to take the call and register that person immediately. Of course, they do it extraordinarily well.

We had someone else before Conversational and then we had a little disagreement. We were complaining about the way they billed when they were going to up their prices and their rep wasn't totally upfront about it so that was terminated. As far as administration, Conversational is upfront about what their costs are and things haven't changed on us, so that's been good. The other service had more detailed messages, but that doesn’t matter most of the time.

After researching various answering services, I decided to try Conversational, and I am glad I did! I have a small law firm and they have been a great resource and compliment to my business. I have received great feedback from clients. The agents that work at Conversational have also been very friendly and nice to work with. Whenever you have any issues (which is not often at all!) or requests, they are extremely responsive!

I had been a customer of Ruby Receptionists for several years but that company just kept raising their pricing to where the cost was far more than the benefit. I found Conversational Receptionists online and this company provides the service I need for far less cost. I am very satisfied with this company.

I was tired of losing clients due to missed calls, so I signed up with Conversational. The experience so far has been great. A pleasant receptionist answers my calls and tries to reach me. If I'm not available, clients are directed to my voice mail and the receptionist promptly sends me an email with the message attached to it. I've had several clients comment on how nice "my" receptionists are, and I no longer have to worry about clients hanging up if they can't reach a live person when they call.

Overall, great service and great value as compared to some other receptionist services. Consistently friendly and responsive. Depending on who answers the call, there is some wide differences with the amount of information the receptionist has taken from the caller. Sometimes - it's just the caller's name. Other times, it's extremely detailed. I also wish that they offered transcription of the calls since I'm not always able to listen or just need the caller's number. Considering both vonage and iPhone now have the ability to transcribe voice mails, I imagine that's coming soon. Overall, I'm very satisfied and will continue to use and recommend to my colleagues.

We have been using Conversational Receptionists for the past 90 days. The service has benefited our business in many ways. We particularly like receiving emails with attached .wav files when we are unavailable. The staff at Conversational has been responsive to our specific needs.

The people I had hired before had a fire and they quit answering the phones so I decided to search for a new answering service and found Conversational Receptionist. But the service itself needs more improvement. When somebody calls my number, it gets forwarded to Conversational and if they don't have somebody who's available right away, it says to wait for a representative and the caller is put on hold.

Working with Conversational Receptionists has been a good change for our office. We have a lot of information they needed to know, and they've been getting everything. Our call handling is pretty detailed. There were some issues in the beginning because it was a new thing they were learning, but overall, they've been very good with following the call handling and booking appointments with patients and potential patients. Although occasionally, I have to follow up just because there's so much to remember for our office, I haven't had to follow up too much with the supervisor. It's been a great couple of months, and we look forward to working with them in the new year. It's been a really good experience for our office and really helpful for me because I don't take the calls anymore and it frees up my time for other things in my practice. I would recommend them to friends and clients.

I was only getting incoming calls from Conversational Receptionists which wasn't too much. They weren't set up to converse with people like what I'm doing. I really didn't use it that much and don't even know if I can have my minutes transferred to outgoing calls so they can make some calls for me there. With the amount of time that I was with them, they did a good job and overall, it's a good company. I'd love to keep a relationship with them if they can securely tell me that they accommodate little guys that has just come into business.

Someone recommended Conversational Receptionists to me in a seminar where I was at. I like its virtual receptionist which made things easier for me and freed up my time. They were good for the most part but there have been some technical issues with dropped calls.

Conversational is excellent. I was doing some research on the internet and I came across them. Their website was very informative because of the way that it explained things. They were comparing Conversational to all the other providers that have a similar service. I had used VoiceNation before and I didn’t like it so we got rid of them. In fact, we compared Conversational to all the other providers and Conversational's price was good and their receptionists are very friendly. They’re very conversational. I’m very satisfied with them and it has helped our business tremendously.

My boss found that we were having some problems with our other receptionist, and he looked into several companies. He told me to call and check Conversational Receptionists. I called and talked to them about the issues we’re having with our current receptionist and things I wanted to do differently. They were very receptive and they’re very confident that they could meet those needs we had and so far they have. Partnering with Conversational has definitely been positive. They’re very accommodating if I bring something up to them or email them. I’ve been very happy with them. They’re very helpful to our business. Also, when I wanted to adjust our hours and make little adjustments to our account, the Conversational team immediately say they can do it.

I'm a sole practitioner tax accountant and when I added Conversational Receptionists, it made it seem like I have a team. Conversational's virtual receptionist is fantastic. It was a great product and it was exactly what I was looking for. It definitely works as far as giving people idea that I have a big office now with all these receptionists. This can really help out a person or company that needs that look and feel of an office that's there to answer the call for them. I plan to take advantage of the outgoing calls situations summing up within the next 60 days for my tax season where they can help me book appointments. In addition, the reps I interacted with were so nice, helpful and answered all my questions. The experience exceeds all expectations. I love it and everybody should have it. I also recommended it to a few of my clients and one of them is now using Conversational's services.

We used Ruby Receptionists before we got Conversational and we changed because of the pricing. Working with Conversational has certainly given a positive view of our business to all of our clients. We let them pick up the majority of our calls and forward messages to us and as far as the clients know, they're sitting in our office right next to us. We get comments all the time about how helpful the receptionist is.

Conversational Receptionists' service is better than the previous live answering company I had. It's more reliable and there were fewer errors. I use their virtual receptionist where somebody answers calls and forwards them to me. They're very courteous, very professional and I have no qualms about using them or referring them and will continue to do so.

I don't have a receptionist and Conversational allows us to have the calls answered. But this is more inconvenient to our company. My interactions with the Conversational team have been limited as well but when I've spoken to them before, they're usually nice and sweet.

Partnering with Conversational has helped our business a lot. They answer the phone and send it to us. It's essentially our secretary. They're also very nice and professional. There's nothing I dislike about them.

Everything was great with Conversational Receptionists. They worked on our pricing and did everything. We used them when I was on vacation so that someone would answer the phone. They also sent me emails with the messages, which is exactly what I wanted.

Conversational is a good company. The receptionists are very well-trained, professional and have always done whatever was required. The ladies do a very good job of communicating, answering and asking questions so I have no complaint to make. The virtual assistance helps because I'm busy throughout the day. It had a positive impact as far as on the legal side because most of the attorneys didn't like to engage with the client.

We mostly use Conversational Receptionists for answering the phone. Partnering with them has been great. Everybody that has talked to them says they're great. They don't even realize they're not talking to a reception company. I’d definitely recommend it.

I used Conversational Receptionists for scheduling and booking appointments. It was helpful to have a live person for my clients to speak to and to be guided as far as the availability of different services and technicians. The only downside was that they weren't really able to give directions to my clients when they were lost. But this was not their fault because they were so far away. There was no way for them to know the area. Other than that, my communications with the people at Conversational Receptionists were very good. They were very useful during the time I used them and helpful when I needed to reschedule clients in an emergency. It was a very good experience and I would certainly recommend them to anyone who needs a virtual receptionist company. If I'd need their service again, I would go back.

Using Conversational is a really good experience, very easy to use, very friendly staff to work with if we ever have any issues. I was looking for a similar service to the one that I had before that was cheaper and found Conversational online. Aside from being much cheaper, it's very easy to control the monthly call with them than with my previous company. We use the work hour answering service and it's been great. Everyone on our team works remotely and we're not always able to answer the phone so having a live person to answer the phone at all times really helps. They also have a very friendly staff to work with if we ever have any issues.

I looked Conversational Receptionists up on Google. They're my first virtual receptionist. They do all my calls for me and it's always been very good. They've helped my business a lot.

We're a small business with offices in New York and San Francisco. We're a production company so we're in the field all the time filming and doing things. It's nice to have people to call us with one number and then the receptionist can try to track us down and leave us both an email and a message. I used to be with Ruby Reception and their prices kept going up. Conversational saved us money by being the less expensive option and then it's been a solid resource.

I've had a great experience with Conversational Receptionists. They're awesome, exceptional, user-friendly, and do what I need. They're like a little virtual office. They take my calls, they call and email and do call transfers. Partnering with them has been great for my business and gave a lot of help because I was running out of time getting all the calls. The reps are nice and friendly. I've even talked to the owner and everybody's good, always accessible, and very responsive. Everything is satisfactory and I don't have any complaints, so I'm real happy.

Conversational Receptionists seemed like they were willing to learn our system and adapt. This plus their cost and the level of comfort with them were the factors that made us go with them. Communication was also good with the company. At first, I was not too happy with the level of understanding with our booking system. So we put it on pause and came back about two months later. I spoke to somebody in charge and express my concern about the first go around and I asked her if she could make sure it didn't go like that the second time. I would say that she did just that and our second go around was great.

Conversational screens my calls, takes messages and have a voicemail mailbox for me. It freed up a lot of my time because I don't have to screen calls. And I like how everything can be done either online or through email so it's very convenient. I went with them because of their price and some positive reviews. Also, they were all domestic.

Partnering with Conversational has freed up my time a lot as they don't make return calls and that's helpful. I use their live call answering the most. They’re pretty good at resolving issues and I appreciate that. The only thing I don’t like is that there’s a call transfer delay all throughout when I’m having conversations. That makes it difficult.

I found Conversational Receptionists online. We don't get many calls and I thought Conversational Receptionists had a good deal for the amount of call volume that we receive. Basically, they would answer all our calls and forward them to me and they'd ask me if I want to talk to caller. I would then say yes or no, and then they would take messages for me. So far, it has made operating our business easier. I don't have to answer every phone call now. They are good. Our interactions with their reps have been good too. If we have questions, they usually are good about getting back to us.

Business increased since partnering with Conversational Receptionists. The phones are answered consistently so clients are booked. They’re always very professional and very polite. It’s great that we’ve even gotten feedback from clients. That’s a different level for us. We’ve even had clients come in and say that when they called, the person was really friendly and really helpful.

We have Conversational Receptionists for the call answering service during business hours. I'm a small business so it's good when I'm on the road to have a live person answer the phones. It's serving its purpose.

It's been a very positive experience working with Conversational Receptionists. They do receptionist service for us and they contact us on a daily basis. Anytime we get a call, they transfer it over to us. We've been with them for over a year now and we've had no complaints. Nothing but exceptional service and positive comments from people who call in. I'd definitely recommend Conversational Receptionists to other people that are considering it.

We're using Conversational Receptionists for multiple lines and after-hours calling. Their customer service has been fine and we can answer our phone anywhere. We haven’t had any problems that we couldn’t handle or get result.

I would recommend Conversational Receptionists. Their staff is very professional and nice. They're very skilled at handling upset people, which in my profession are a lot.