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Conversational Receptionists
Conversational Receptionists
Overall Satisfaction Rating
4.61/5
  • 5 stars
    99
  • 4 stars
    31
  • 3 stars
    11
  • 2 stars
    1
  • 1 stars
    0
Based on 142 ratings
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Conversational Receptionists

ConsumerAffairs Accredited Brand

One of the only answering services to offer a full 30 day free trial, Conversational is a top-rated answering service and virtual receptionist provider in North America.

For the last 14 years, Conversational has provided companies with low-cost, professional call answering services to ensure their clients are taken care of. Serving a variety of businesses, including attorneys, accountants, small businesses, real estate agencies, medical practitioners, insurance groups and more, our team is experienced and dedicated to making our service fit your needs.

There are three service plans to choose from or simply tell us your needs and we will work with you to create a customized plan. Call today for a 30-day risk-free trial!

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Conversational Receptionists Reviews

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 18, 2019

I looked online and compared different firms that offered receptionist services. I chose Conversational and since then, I've been letting them answer my calls. If it's important, then they forward it to me. However, when we started, there were some things with the phone number not working right. Even so, that was all ironed out very quickly. Additionally, sometimes the lag time in between connecting is a little longer than it needs to be. Nevertheless, I don't deal with spam calls anymore and Conversational has freed up a lot of my time.

Conversational Receptionists response

Steven,

Thanks so much for your review of Conversational. We are happy to hear your positive feedback and we do apologize if your experienced any issues at start up.

We're happy to have the opportunity to work with you and help you get more time in your day.

Looking forward to your continued business and success.

~ Conversational Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 30, 2018

I had been using Ruby and it was phenomenally expensive as well as they weren’t following instructions. I was paying an arm and a leg and not getting what I wanted. I signed up online with Conversational and then I talked to somebody briefly over the phone for a follow up. They’ve done what I’ve asked them to do and for any issues that I have had, they have been resolved right away. I like the ease of price and I get what I pay for. I’ve been happy with Conversational and I would recommend them.

Conversational Receptionists response

Hello David,

We are so happy to hear you have found a better fit for your business and Conversational is happy to be able to provide you with this. Custom Call handling we believe is the key to a great virtual reception service.

- The Conversational Team

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Nov. 21, 2018

The other company I used before is kicking Conversational's butt in a lot of ways as far as technology, infrastructure, having an app in place and giving me tons of information about each call. The other company is also friendlier. Conversational Receptionists could make appointments, but it is not worth losing clients for because they are not friendly and not really very helpful. So they should tell their receptionists to smile when they pick up the phone. That’s something they all should know. I’m sure they would be great for somebody else’s business but personally I was not satisfied with them.

Conversational Receptionists response

Hello Channing ,

We are very sad to hear your feedback. We do love our Boutique and Specialty service clients and we definitely understand being knowledgeable on all the in's and outs of their business or particular services can be challenging but we do strive to work with our clients to better train our reception teams to provide personalized information to your callers.
In great future news Conversational is in the final stages of adding more client friendly features as well as an App in the coming new Year.
Thank you for your feedback as always this helps us build a better Service.

- The Conversational Team

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Rated with 5 stars
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Verified Reviewer Verified Buyer
Original review: Oct. 9, 2018

I heard good things about Conversational Receptionists from the people in a Facebook group. Their prices were within what I was looking to spend so I got their service. They answer calls for my company during the day and they have been very responsive whenever I have a support issue. Since partnering with Conversational Receptionists, I got additional clients.

Conversational Receptionists response

Kevin,

It's great to hear that our virtual receptionists have been a notable factor in growing your business - congratulations on your recent growth! We take so much pride in a job well done and we really appreciate you taking the time to let us know how using our services has worked for you. We are so grateful for your review and it's a pleasure to work with you.

- The Conversational Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 8, 2018

Conversational has been wonderful and we love them. A friend of mine had recommended trying a receptionist service. We were gonna use Ruby Receptionists but then I saw Conversational and they had a 30-day free. We decided to give the 30-day a try, and we were super impressed with their service. With Conversational, we’re not losing calls like we were before. We were too busy to keep up. In our business, if we don’t answer the call right away, there are a hundred other pest control companies that are ready to take the call. By the time we call the customers back, they were already gone. We hired our own office person but we’re paying Conversational a quarter of the cost of what we’re paying to have someone actually live in an office answering phones. So, there’s a big financial difference.

The Conversational team has been great. I don’t usually ever have to talk to them, which I like. I send them an email and ask them about some things. In one of the holidays, they’re open, we are closed and I wanna inform the customer that we wouldn’t be open. Within the hour, somebody from Conversational always responds back and they’ve already taken care of it. I like the detail when people call in and they make the emails simple. They have the caller name, their email, their specific directory and what they’re looking for.

My customers’ feedback has been great. They love Conversational. When I talk to my customers, they tell me that they feel like that the people they talk to are in our office working and that they represent themselves as if they were one of our employees. I like that there are four or five different receptionists that stay with the calls. It’s not a new person all the time. I feel like they get more accustomed to what the customers may be asking for in our line of work. So, that helps too.

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Conversational Receptionists response

Sean,

Reviews like yours really make our day! We are so thrilled that you chose our service over Ruby and we are even more happy that your happy with that decision! A lot of our clients come to us after a long struggle with missing calls or using an expensive answering service that didn't pan out. We're here to help make businesses more responsive and professional by ensuring a friendly voice is always there to pick up the phone. We're glad your clients see our efforts in representing your company well enough that they think they're talking to a receptionist who works in your office.
Thanks for your feedback and we hope to continue working with you!

- The Conversational Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 6, 2018

I'm impressed with Conversational Receptionists. Everyone’s so friendly and on top of their game. They get our messages to us pretty quickly so we're happy.

They take care of our after-hours calls. We used to have a problem with who it would get directed to, like it would be going to the wrong person but I haven’t seen that happen with these guys.

Our clients seem happier because the messages are getting put through properly and we’re able to return calls more efficiently. I’m not hearing clients say, “I tried to call 10 times and we didn’t hear back." Moreover, the reps at Conversation were very pleasant and even humorous at times. We’ve gotten to know each other because of the quick conversations before they transfer the calls. They get me. There’s a good three or four reps that I know are pretty routine calling in and there’s also some new ones or some that I only get a little bit every now and then. Alan, the owner of the firm who found them has been satisfied with them as well.

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Conversational Receptionists response

Autumn,

Thanks so much for your review of Conversational. Many of our clients come to us after having an off/bad experience with other virtual receptionist or call answering providers. We pay attention to what our clients say and do our best to differentiate our service from the competition. We're happy to be part of your team and thrilled you, your staff, and the owner of your firm is satisfied. We're proud to serve your business.

Looking forward to your continued business and success.

~ Conversational Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 27, 2018

Conversational handles the phone calls for us and they also work with our schedules. They have our calendars and they have access if somebody calls and they need to schedule, adjust, or remove an appointment. We got a big window which is 7:00 AM to 8:00 PM. Any calls afterward go to an automated voicemail. So far, partnering with them has been great. Before we had them, my other partner and I tried to answer the phones and deal with callers, and at the same time, deal with everything else. Now, we know everyone who calls is gonna get a professional person on the phone. Conversational is gonna be able to direct the call appropriately. If they can’t get through to us, they'll put them in our voicemail. They email it to us.

So far, we've had fantastic interactions with the Conversational team. We send them an email if we need them to call out and try to schedule an appointment with somebody. Other than that, we had a bit of a challenge getting our telephone number ported to them, because we had an unusual system before. We used an app called Sideline and we tried to figure out how were we gonna accomplish porting the number from Sideline over to Conversational. They were with us every step of the way. They helped us as much as they could as far as getting that port completed. They were great in helping us during the transition period.

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Conversational Receptionists response
Thank you for leaving us such great feedback! We are happy that using our virtual receptionist service has been a pleasant experience thus far for you and your partner. It's always great to hear that our service is proving to be valuable and beneficial to our clients & of course It was our pleasure supporting you during your porting process. Again, we appreciate your comments and look forward to continuing to serve you!

-The Conversational Team

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 26, 2018

We use Conversational Receptionists' basic service, the virtual assistance answering, and it's a reliable service once it is established. We chose the company mainly for the price and then we set the service up. It was kind of a plug-and-play once we got our account established and it's been positive for our business. It adds a professional presentation to a small business and that is its biggest virtue.

Conversational Receptionists response

Scott,

Thank you for taking the time to write a review! It's awesome to hear that Conversational is aiding in your professional presentation. We are pleased to hear that you're finding our answering service to be a useful, beneficial tool for your business. We're here to give our clients that extra flexibility while cutting costs. Please let us know if there's anything we can do to make your experience even better. We look forward to continuing to be part of your team!

- The Conversational Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 14, 2018

When I couldn't answer the phones, we needed somebody to be able to do my job, which is to learn the product line on my website and be able to answer any questions and do follow-up without me. So, we got Conversational Receptionists' service. At first, I really didn't know how they worked, but we used them for all the calls and follow-ups. Initially, we heard about Conversational in 2016 and we liked them because they are in Canada and our customers in the US really liked it. Conversational could understand our customers and their mindset.

Their reps were really nice, always very professional, and friendly, which I really liked about them. They were able to close sales, too. It was cool that they were able to go to our website, look at our products, and answer questions about the products. They went the extra mile with the customers as well, which was really awesome, so we didn't lose sales. Plus, they did all the sales talking.

As a phone answering company, Conversational was great. The only thing is that when they would send me an email, it took a day. And I stopped using them because they didn't really answer emails. We started the second company and we used Conversational when we first started up. But now, we've decided to let Conversational go and we've hired somebody to start answering calls and do my job.

Conversational's reps were supposed to be part of our company and the customers would get upset if they didn't answer. Conversational's reps also sent me messages, but sometimes, the customers would get frustrated if they didn't understand that it was the app. I live in Thailand, so there is a time difference, and I can't be up in the middle of the night. I would log off at 12 AM my time and transfer over to Conversational, then I'd be asleep. If the customer had a question, I wouldn't get back to them until the next day in the morning. Also, I had one issue when our file wasn't updated and our customer was given incorrect information. When I finally spoke to them on the phone, they were really nice about it and apologized for the miscommunication. Despite all that, partnering with Conversational was great.

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Conversational Receptionists response

Julianna,

Thank you for taking the time to leave us a review! We are so happy to hear that you've had a great experience with us. Our receptionists go above and beyond to ensure they have all the information needed to handle your calls professionally. Having good communication with clients is always our goal. One thing we pride ourselves on and take seriously is the way our receptionists treat our client's callers. Being professional, warm, and friendly is absolutely necessary to provide the most engaging customer experience on the phone. We wish you all the best in your business! Thanks again for your feedback.

- The Conversational Team

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: June 2, 2018

I use Conversational for answering calls and booking when I'm not available. Conversational has given me peace of mind that I don't have to feel like I am missing a bunch of phone calls. Their team has always been very sweet and very helpful. And I haven't had anybody rude. Had a couple of little hiccups where they have been scheduling things a little bit wrong but it's been fine. They're easy to work with and they really make my life easier.

Conversational Receptionists response

Anita,

Thank you for taking the time out to write a review. Conversational is pleased we are able to give you that peace of mind knowing we are backing you up so you never miss a call. We are happy to hear you feel our team is sweet and helpful and that they make your life easier. This is exactly what we want our clients to feel. Thank you again for your feedback, your comments are much appreciated.

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Conversational Receptionists Company Information

Social media:
Company Name:
Conversational
Address:
927 Maple Grove Drive Suite # 201
City:
Fredericksburg
State/Province:
VA
Postal Code:
22407
Country:
United States
Phone:
(855) 933-3826
Website:
www.conversational.com
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