SmartBiz Reviews

All these good reviews are fake. Funny how they all sound alike, the bad ones seem more legit as everyone I’ve talked to about Smartbiz has had issues. No response, no loan papers for PPP. I was supposed to sign already according to email I received and now can’t get anyone to respond to help. Funds have run out but was able to get my application in to a few other lenders as originally this was the only place I applied to but all the bad reviews and horror stories I heard about them got me nervous. As excited as I was to be able to get applications in with other lenders it does me no good until Smartbiz withdraws my applications.

I applied for a PPP loan a month ago and have received two emails saying it was processing in the beginning and nothing again. I tried calling but its says to email and I've now emailed a bunch of times and no one has gotten back to me ever. Is this just a big scam?

I applied for a PPP loan on April 5, 2021 and signed the loan docs on April 15, 2021. And then, nothing, until yesterday when I received an email stating that I was declined. What?! Why?! After I have received an SBA number and signed the docs? I sent an email with questions but after reading these complaints I have very little hope that my issue will be resolved or even responded to. The program is now depleted and I was sure that I was okay. My experience with Smartbiz has left me with a sour taste in my mouth. Hopefully, this issue can be resolved and my business can receive the funds it so desperately needs.

I applied for a PPP loan with SmartBiz on March 24. I received an application number and it said 100% complete. I emailed several times for an update. No response. I call only to get a recording that doesn't allow you to speak with a person. I originally went on Kabbage to apply but they referred me to Smartbiz. I am beginning to think this is a scam. They now have all my business information and I cannot get an answer on my PPP loan. Do not use this company!

I hate companies that do not respond to customer inquiries. These guys are a joke. They quickly processed my PPP application and sent loan docs for signature. I signed immediately and returned to them. That was 3 weeks ago. Not the "couple of days to funding" promised. No answer to multiple emails.. just dead air. A simple "we are working on it" would be nice. But I guess that's asking too much. I will not use them again and recommend that you steer clear.

I have attempted to contact Smartbiz who brokered my 1st draw PPP loan with Customer Bank. I have put tickets in, made phone calls, spoke with Customer Bank who referred me back to Smartbiz, and still no one is helping me.

I have an application that I sent in since 3/12/21 (over 1.5 months ago) for my ministry for a PPP loan. I have sent over 6 emails and today I get an email that they can't submit it because "Improper guarantor identity authentication". Mind you, you have to submit countless of documents in order to verify identity and it would have been zero issues for me to send them whatever they needed to verify. This denial is just a blow off. I understand you have countless of applications, but now they are just writing people off. Our ministry helps the homeless and addicted people in the streets and we need all the help we can get. To get this kind of treatment is so disheartening, especially when you really need it to help others. I would love to be able to give a positive review, but no one will get the help they need through SmartBiz. :(

Close to 100 approved and FUNDED loans in 2 months. Their website says that they pay 7-10 business days after the loans are funded. Never received a payment. They have not responded to any of my emails.

I applied for the PPP with Smart Biz online, was approved and signed all documents. I then received verification the funds would be released in1-2 business days, that was 12 days ago. I have tried to call several time and only receive a recording that repeats over and over. I now have emailed them 3 times as the recording prompted and still have heard nothing??? Am I the only one having this problem???

Smart Biz Loans was the one to funded my first round PPP loan so I figured they would streamline the process for the second round PPP loan. I could not have been more mistaken. I have submitted my application 45 days ago and I’ve gotten not a single response on it. They haven’t even looked at the application once. It’s literally sitting just as if I just submitted the application after 45 days. What the heck is going on.

I was having trouble for months with the bank. Once I went to SmartBiz' website, I did it in less than a day. I got approved right away. I ended up getting the PPP. Their software is so savvy that you don't even need help. It's great. It's super easy and fast. I fell in love with it. They're very communicative via email. They don't drop the ball. They're constantly updating. That's something that I like, too. Working with them helped me pay rent. It also helped me keep one of my employees employed. I'm trying to refer people to SmartBiz. I did recommend another business, and they also got approved.

Applied for 2nd PPP loan. I have received no response in 36 days. My app was deemed by them completed on March 17th. There have been no requests from them for me to provide more info. Terrible company.

I did everything I was asked but still haven’t heard anything in regards to the loan or anything else. I’m starting to believe this company is a fraud and if they are not going to help just please release my application so I can try another loan agency.

I applied on 4/6/21 and signed funding documents on 4/15. The same day my account went into funding status on Smartbiz website. It still says I am in funding and it typically takes a few business days for funding. Now on 4/20 I still haven't received the funds and I can't get a straight answer. I just wish some could truly tell me what is going on. Hopefully something changes and I can update.

I thought that Smartbiz was wonderful, until today. I received my SBA Loan number and even got funded. Unfortunately, my bank rejected the deposit. Then today I look up my status and it states SmartBiz - Improper guarantor identity authentication. I do not know what to do from here and no one will return any of my emails. I have already been funded so are they keeping my money?

Applied for SBA PPP loan. The application seemed clear-I completed it as required. Every day I received an email for one more upload-even though I had completed the initial list. I assumed there would be an end...finally I was informed that it was reviewed and ready for the lender. For about a week I received a can email every other day and then NOTHING!

My wife applied for a loan for our small business over the internet. They asked for some follow-up paperwork, we e-signed for the loan, and it was deposited into our account. They were very fast with the loan and we appreciate their help. They really seem to work well with the government.

I applied for a loan from them almost a month ago. I referred 3 friends to them. All of which who have received their PPP money by now. But they haven't gotten to my application yet. I try to call, and they won't accept calls right now. They have ignored my multiple emails for the last few weeks.

I went online and I subscribed to SmartBiz, and I get emails, news and updates from them. Their signup process is much easier. It was faster, too. In the beginning, I kept getting declined and I didn't know what to do with all that government site but when I reached out to SmartBiz, they sent me an email and showed me exactly how to do it. It was really easy. I got a little grant of 1,000 and then I did a PPP because I have a quilting-sewing business and a craft. I started out three years ago and then in ‘19, I was starting to take off. I had to push it hard because I got closed in. I couldn't leave my home. I had to travel 1,000 miles to sell my quilts. So, I lost a lot of money in 2019.

I applied to four people at the same time. SmartBiz Loans was the first one to respond to me, and it was very quickly. Then they assigned a guy. He was outstanding. Within days, the process was done. I was shocked. I applied to a bunch of people because apparently, it doesn't matter where you apply to as once you get one, all the other gets canceled. I liked SmartBiz a lot because their application was much more straightforward than others. Their IT system is very streamlined. They're very professional, very efficient, and their follow-up is phenomenal.

My CEO forwarded me a link for SmartBiz Loans which we received. We were desperate to apply for PPP and I went ahead and used this link, and it was awesome. I just submitted the documents they requested and answered the questions. It was very easy. Then after I submitted, they were communicating and said that they received the application, it's in process, then they are reviewing it, and it's going to SBA. It was very helpful. If I had any questions, I emailed them. They replied back and we received the funds after a week. They were 100% awesome. They helped us financially with cash flow and be paid off. We use them for PPP loan and they were very helpful and I would highly recommend them.

Wow, I waited over a month for these people to finish their review and tell me (sorry) they could not refer my application to the lender for a reason “Improper guarantor identity authentication.”? Is this a Joke? I have an SBA loan on my businesses and recently got funded with the SBA EIDL loan and never had any problem with my identity authentication. We have three credit reporting agencies, and they all have my information. I don’t know who these people are dealing with or even if “SmartBiz” legitimate? Live and learn—21st-century online platform scam.

I bank with Chase. They didn't do the PPP too long. There were also some alternative sources, and SmartBiz was one of them. I clicked on the website. It seemed simple to do, so I went ahead and did it. Everything was very easy. The first couple email were kind of depressing because they said that the Small Business Administration is really slow on these things. Then they said, “Your loan is impressive.” I responded. From the time I first sent the application in to the time it was funded, it was like less than three weeks. It was very quick and easy. I was very happy. I needed that PPP loan to not have to get rid of a couple assistants. So, it was very helpful.

The worst customer experience of my 34 years. They play with your money, hold it hostage, send mixed stories depending on who you talk to. It says I was funded on the 2nd and I am still waiting. 10 emails a day with barley any response. Do not waste your time here. I beg you, stay away if you value your time or money. They had the nerve to ask me to review my experience as I still wait for money that should have been funded to me days ago. It has been a nightmare and I have about given up hope on ever receiving these funds. Miserable experience. I'd rate 0 stars if I could.

Applied for PPP loan on 02/18/21 and loan still in process. More than 1.5months! Tried multiple times to contact SmartBiz Loans and there is no customer service whatsoever. No one returns emails or calls. At this point, I'm trying to find out what other alternatives I have with other lenders. Please don't waste your time with SmartBiz.

SmartBiz is terrible! This company has been holding my PPP application hostage since 2/19/21. I've called and emailed to no end with no response and no loan. In fact, my loan application status has regressed. Per the SBA, I'm unable to apply with another lender unless SmartBiz withdraws my application. This company is going to sit on my application until the PPP funds RUN OUT!

I have been under review since January 21, 2021. As of today (April 2, 2021), the website states that my application is still "Under Review." On 3/27/21, after numerous unanswered emails, Bernard ** replied to tell me that it looked like my application would be denied because of "Improper Guarantor Identity Authentication." I asked him what that meant and he said, "Improper guarantor identity means the processing team was not able to verify that person." I replied, "How is that possible? I have uploaded all the personal required documents you've requested. From my Tax returns, Social Security card, Driver's License, to my Articles of Incorporation, I've uploaded everything you've asked for and then some. What else do you need from me? How can this issue be rectified?" Neither that email or any of my emails after, have been returned.

Weeks have gone by with them pretending to be evaluating my PPP loan application. This company only wants high dollar loans, so if you're an actual small biz, these guys aren't interested. Terrible customer service, and now my company is at greater risk of failure because of the time wasted with Womply and Smallbizloans.

I dealt with Kabbage and they referred me to SmartBiz. My information has been pre-recorded by Kabbage so when I started doing business with SmartBiz, everything has been pre-filled and I just had to do a few modifications. Everything went smooth. It was pretty much a mindless transaction and it was seamless and pain-free.

Smartbiz went over everybody. They work really fast. They were awesome and they killed it. Hopefully they can rock out the loan forgiveness thing because my first one was with Paypal and it was so bad. I'm very happy with SmartBiz. It's amazing.

The website was very easy to use. I uploaded my documents and everything went through. Then, they kept in touch through emails. Everything went really smooth.

I did everything completely online and it was drama-free, quick, and painless. SmartBiz didn't take me through a whole lot of changes and there were no unnecessary questions. The whole process took about two weeks from the date I put in the application to the moment that I had money in my bank account. They did great. I highly recommend them.

There is no communication. You can send emails and get a "canned" response. We will never use them again. The phone number is useless. When they want you to do business with them there is no limit to them contacting you.

No way to check status of application #**. Has been stuck in Smartbiz review for more than two weeks. What is going on? No way to cancel. Don't know if I should try another lender because if you have too many applications out there you might be denied because of more than one application. Latest email was to verify application. Smartbiz what is the next step. The time it it taking I may not be able to get this one or a second draw because I don't know what's happening with this one.

I did the PPP with SmartBiz. It helped to move my business forward. The loan process was not too bad. It’s just some documents take a little while. Uploading the documents was good. If I have questions, the reps answer me. If you have questions, you can email and they call, and you get the answer. You can also go to their website. SmartBiz is a good one. Try it out.

After 3 weeks, the company sent my all documents to sign. :)

I applied for a PPP loan on March 8, 2021. Application was completed 100%. At first they would send emails stating the application was under review. Then on March 17, 2021 receive email stating "Your application is in the final stage of review with the lender. Our lender is verifying that all SBA requirements have been met. At this time we do not expect to require any further details from you." Since then I have sent several emails and never received any replies. This is my 2nd PPP loan. The first only took 7 days to receive funds. Biz owners should be treated with respect, communication is important in any business transaction.

How is this company allowed to get away with this false advertising... DON'T WASTE YOUR TIME. You’ll never get a response. I submitted app 2/17/21. Say I was pre approved and will receive information in 2-3 weeks. Well today is 3/23/21 and I haven’t heard a word. I sent emails no response, I call no live person to talk to, aNd my application say the same thing it said it the begin... This experience is very frustrating so please don’t waste your time and make the same mistake I and others made????

I applied for a PPP loan about 3 weeks ago and have received generic emails. I have now gone with a local lender, due to no responses to my emails. I have tried to call, but then I am directed to email them. I realize this is a busy time, but don't these people want to develop a great reputation for helping people. I am currently waiting for a response for them to stop the PPP loan process with no response yet. The process took 3 hours and considerably less time with a bank. Don't go with these people for a loan...they obviously don't care about helping people.

I applied for loan. It wasn’t a huge amount as I am a sole proprietor. I emailed for status and no response. Was told it should only take approximately 7 days to process. After reading other reviews, it sounds like it’s more the norm. I never write negative reviews, prefer to give good ones. Will change mine and keep updated if this changes.