SmartBiz Loans

I needed to make an application for the PPP loan and it was getting very difficult through my bank. I decided to Google to see if there are any other establishment handling that. So, it was the PPP loan application that got me into SmartBiz Loans. Their process was streamlined and everything was online, which I really liked. I had a great experience with them. I filled out my form and followed the instructions. They seemed very straightforward and I was very impressed. SmartBiz did a marvelous job. I couldn't do that through my bank, which is Wells Fargo. I thought their system was very simple. It made life very easy. Everything from filling out the application, uploading the form and the follow-up was straightforward. I love the experience I had with your place.

Everything was via email and it changed. There were two to three different individuals that I've been in communication with in the time period. At one point, it became a little frustrating because they asked me to send some documents and I did that. Then they said that I didn't send all and I told them I sent the exact thing that they requested. They reviewed it and then they never came back and say anything other than, "You've improved," and moved on to the final stages. This was all within the past month.

I applied near the end of May for a 2nd round PPP loan. I would have used my bank, Prosperity, but the SBA was already declining loans by them. It seemed SmartBiz Loans was one of the few places left that was still taking applications and still had the ability to get 2nd round PPP loans approved by the SBA. As a result of this, I think, they were swamped way beyond their expectations and had trouble even coming close to keeping up with email, much less phone calls, etc.

There were no hiccups with SmartBiz. It was fairly easy to work through. The funding decision was made really quickly. It was just the time to funding was a little bit longer than I had expected, and I don't know if that had anything to do with the PPP process itself or with the final institution that was the lender. But the funding we got through SmartBiz was great. We worried about the people that I have working for me not having to cut back their hours and stuff to keep things going. Being in the service industry that I'm at and especially in architecture, sometimes it's a really long time before my clients pay. Last year kind of took anything I had kind of backed off to do it. So going through SmartBiz was very helpful to get us to the point that at least I could breathe now. Then I could wait a little bit longer until my clients pay me and I can keep the employees on and going.

SmartBiz Loans did really well. They didn't make us insane with emails, phone calls and text messages like many other companies did. When I worked with their rep, it was either via text message or email and the process was good. The only trouble I had was I never wrote down my first PPP loan information and that was a struggle. We couldn't have gotten the loan if I didn't have the confirmation numbers. Other than that, it went easy. That extra 20,000 we got has been able to help us stay afloat. We're able to buy more of our supplies upfront. If we buy in bulk, it's always going to be cheaper.

I got an SBA loan from SmartBiz. The rep was great and very helpful. He always answered my questions. So, it was good. I’m happy with the result.

Matt was very good. He was really helpful. He made everything really, really easy. The interest rate was pretty good. I got a 6% for 10 years and 150,000.

I was so impressed with SmartBiz because the process was smooth. They only took two and a half weeks to get it done, even during the holiday season. Also, their rep was courteous and knew what he was talking about. He always asked me for whatever I needed ahead of time.

Their process was easy and very self-explanatory. I had a good experience working with them.

The loan process was pretty quick. We did everything online.